Resume_str,Category
"PHLEBOTOMIST Professional Summary Reliable highly accurate Phlebotomist Preceptor focused quality completion lab procedures tight deadlines. Works well pressure. Skills Phlebotomy knowledge HIPPA compliance Data statistical analysis Blood bank background CLIA OSHA compliance Sharp critical thinker Manual dexterity Lab testing reporting Lab equipment maintenance Trained HIPPA compliance Work History Phlebotomist 04/2013 Current Company Name – City State Performs aseptic venipuncture procedures obtain venous capillary blood samples analysis order obtain data, may used diagnosis, monitoring treatment disease. Performs variety secretarial, receptionist clerical duties provide support. Perform microbiology duties rapid strep, HCG, RSV's, mono screening test. Responsible receiving; inspecting; storing transferring clinical specimens. Work on-call assigned maintain integrity lab samples per policy. Prepared specimens analysis established proper chronological priorities testing. Quickly responded resolved customer service issues timely manner. Managed specimen sample handling, receiving, storage inventory. Phlebotomist 01/2011 03/2013 Company Name – City State Responsible accurately obtaining blood samples via venipuncture capillary collection procedures minimum customer discomfort. Perform blood collections morning rounds outpatient setting well Provides care patients whose ages range infant geriatric. Ensures specimen integrity adhering laboratory's procedures specimen collection, handling, processing. Quickly responded resolved customer service issues timely manner. Performed routine emergency maintenance laboratory instruments. Carefully reviewed test results accuracy. Identified abnormal test results referred Clinical Laboratory Scientist review. Prepared specimens analysis established proper chronological priorities testing. Phlebotomist/mobile 01/2009 07/2012 Company Name – City State Preceptor new technicians performs phlebotomy various Nursing homes medical facility. Performed aseptic venipuncture procedures obtain venous capillary blood samples analysis order obtain data, may used diagnosis, monitoring treatment disease. Performed variety secretarial, receptionist clerical duties provide support assistance laboratory personnel management laboratory diagnosis, monitoring treatment disease. Phlebotomist Specialist 09/2005 09/2008 Company Name – City State Performed in-outpatient phlebotomy micro-plating. Registered patients medical procedures, hospital EHR systems. Performed various lab assistant duties. Administrative Assistant 01/2005 01/2008 Company Name – City State Processed loan applications assist clients requirements obtain loans Performed various administrative duties ,Verified employment credit applications Processed payroll staff ,answer payroll questions, explain benefits, insurance processing Develops administrative staff providing information, educational opportunities, experiential growth opportunities. Resolves administrative problems coordinating preparation reports, analyzing data, identifying solutions. Maintains professional technical knowledge attending educational workshops; reviewing. Donor Collection Assistant 05/2001 06/2005 Company Name – City State Certified MCS+ Automated Blood Collection Tech. Performed venipuncture donors medical screening. Professionally provided excellent customer service. Prepared specimens analysis established proper chronological priorities testing. Properly calibrated adjusted malfunctioning equipment ensure precise test results. Performed diagnostic therapeutic laboratory procedures. Education MBA Healthcare Administration Management Healthcare Administration Current American InterContinental University City State Healthcare Administration Management Healthcare Administration Skills administrative, approach, AS400, benefits, clerical, Computer literate, credit, clients, excellent customer service, diagnosis, insurance, Excel, Outlook, PowerPoint, Windows Applications, Microsoft Word, Nursing, organizational, payroll, personnel, phlebotomy, policies, problem solving, problem-solving skills, quality assurance, quality control, receiving, receptionist, safety, secretarial, workshops",ADVOCATE
"CLINICAL AND DATA OPERATIONS SUPPORT ANALYST Summary Creative Innovative professional driven launch career teaching. Brings valuable experience legal clinical research fields. Summary Skills Excellent research skills Detail oriented Meticulous attention detail Excel spreadsheets Strong problem solver Human resource laws knowledge Data collection analysis Analytical thinker Creative problem solver Performance metrics specialist Strong work ethic Good written communication Exceptional communication skills Strong presentation skills Strong research skills Microsoft Word, Excel, PowerPoint Database management Strong communicator Report analysis Employee training developmentBusiness process improvement Professional mature Articulate well-spoken Strong problem solver Works well pressure Accomplishments Bachelor Arts Criminal Justice, Emphasis Legal Studies, Cum Laude, 3.63 GPA May 1999. Member Golden Key National Honor Society Associates Degree Liberal Arts, 4.0 GPA. Member Phi Theta Kappa International Honor Society, Member Golden Key National Honor Society 4.0 GPA, Member Phi Theta Kappa International Honor Society Experience Company Name December 2012 Current Clinical Data Operations Support Analyst Home-based Support development delivery key performance indicators metrics provision monthly basis. Create dashboards using Oracle Business Intelligence Tools Create reports using Oracle Answers produce monthly metrics. Build eRoom databases tracking critical document package reviews. Responsible exporting databases providing monthly dashboard analysis. Provide support reviews financial operational performance provision analysis data ICON's systems. Work closely Global Director, Study Start Up Leads support global consistency, focus development across SSU Lead function. March 2008 February 2013 Executive Management Assistant Design presentation Tools using Excel Powerpoint. Modify tools based sponsor needs. Conduct training sessions globally use tools present data. Executive Management Assistant- 03/08 02/13 Created multiple databases across many eRooms purposes tracking, analyzing reporting quality issues, governance compliance, sponsor feedback, audit findings responses. Responsible pulling data CTMS Planview via Business Objects OMR, analyzing presenting results Sr. Mgmt. Assist report generation preparation Sponsor audits. Liaise multiple departments accounts payable resolve employee, team compliance issues. Trained assisted employees various company applications, expense reports Microsoft Office applications. Worked Report Developers create ad hoc reporting meet needs Sr. Mgmt Prepared regular basis suite metrics via bar graphs PowerPoint presentations Sponsor Quality Management Joint Operations Committee meetings. Deployed surveys compile data eRoom database. Responsible tracking promotion eligibility US Clinical Operation employees, obtaining recommendations, notifying management finalized promotions salary increases. Company Name May 2006 September 2007 Executive Associate, General Counsel, Labor Employment Company Name September 2007 March 2008 Sr. Administrative Support Associate, General Counsel City State Managed high-volume workload within deadline-driven environment. Identified process improvement opportunities implemented changes gain operational efficiencies within department. Developed maintained complex spreadsheets. Maintained data sources departmental records management information reporting. Provided information support complex requests department projects, programs events. Handled aspects planning carrying regular training events client education. Supported development modification presentations. Collected data generated management information reports graphics. Provided comprehensive support services routine analysis unit. Assisted various types departmental project, including companywide initiatives. ◦ Using Microsoft SharePoint created department website posting secured self-service resources client use facilitate collaboration documents projects. ◦ Responsible maintaining,monitoring updating site content security groups. Education The University Texas San Antonio 1999 Bachelor Arts Criminal Justice, Legal Studies City State US The University Texas San Antonio, 1996-1999 Bachelor Arts Criminal Justice, Emphasis Legal Studies, Cum Laude, 3.63 GPA, Southwest Texas Junior College 1996 Associates Liberal Arts Southwest Texas Junior College, Texas, 1995-1996 Associates Degree Liberal Arts, 4.0 GPA. Member Phi Theta Kappa International Honor Society, Member Golden Key National Honor Society. Cape Fear Community College 1995 City State US Cape Fear Community College, Wilmington, North Carolina, 1994-1995 4.0 GPA, Member Phi Theta Kappa International Honor Society. Certifications Certified Microsoft Office Specialist Microsoft Office Word 2003 Certified Microsoft Office Specialist Microsoft Office PowerPoint 2003 Certified Microsoft Office Specialist Microsoft Office Excel 2003 Certified Microsoft Office Specialist Microsoft Office Outlook 2003 Affiliations UNITED AUTOMOBILE SERVICES ASSOCIATION (USAA) Presentations Prepared regular basis suite metrics via bar graphs PowerPoint presentations Sponsor Quality Management Joint Operations Committee meetings Skills Basis, Databases, Metrics, Operations, Training, Accounts Payable, Audit, Audits, Database, Excel, Governance, Microsoft Office, Ms Office, Planview, Powerpoint, Business Intelligence, Leads, Oracle, Associate, Administrative Support, Data Sources, Microsoft Sharepoint, Posting, Process Improvement, Security, Sharepoint, Excel 2003, Microsoft Excel, Outlook, Outlook 2003, Microsoft Powerpoint, Powerpoint 2003, Word, Word 2003",AUTOMOBILE
"COMMERCIAL PROJECT MANAGER AND CONSTRUCTION MANAGER Summary Tech-savvy Project Manager well-versed aspects project management inception completion. Excels recruitment talent acquisition, well process reengineering improvement. Highlights Unsurpassed work ethic Organized Detail-oriented Superb time management skills Results-oriented Relationship building Productivity improvement Management information systems Experience January 2011 Current Company Name City State Computer hardware software technical support company. Owner Started TSI LLC bring affordable computer support individuals small businesses Chicago area. We specialize providing advice users, well day-to-day administration, maintenance, support computer systems networks. Clarifies project scope objectives, coordinates activities project team, identifies resources implementation strategy. Install configure new equipment, including operating software peripheral equipment. Undertake routine preventative measures implement, maintain monitor network security. Convert paper charts Electronic Medical Records (EMR) physicians. Install computer networks local area networks, wide area networks, internet, intranets, data communications systems. Ensure systems comply industry standards HIPAA, MU, COBIT. Monitor employees family computer usage. Manage email, spam, virus protection. Manage system backup restore necessary. Commercial Project Manager Construction Manager January 2007 January 2011 Company Name City State Design build Construction Company $100 M annual sales. Hired provide on-site leadership, management, technical direction operations construction processes associated commercial buildings. Serve project manager prioritize jobsite assignments crews 20 individuals. Instrumental completion 21 commercial projects valued approximately $50M. Oversee on-time completion multiple smaller projects ($10M total) within budget constraints. Increase efficiency productivity recommending implementing online forms/reporting availability, wireless networking office field staff, new scheduling software. Orchestrate key project activities coordinating core aspects approximately 100 on-site subcontractors skilled trade crews. Ensure adherence regulatory guidelines compliance inspections OSHA training. Develop high morale culture trust maintaining open communication customers, contractors, staff. Conduct end end project management large multiple large projects. Construction Manager January 2003 January 2007 Company Name City State Award-winning, NYSE-listed residential luxury home builder 4,000 employees $6B annual sales. Joined company oversee project activities. Developed implemented construction schedules, coordinated workflow multiple trade contractors high-production environment, provided ongoing inspection builds, enforced company policy regard project safety regulations. Fundamental closing $25M+ new home sales annually, leading ""Community Year"" award quickest settlements, settlements, best customer satisfaction. Expedited projects developing implementing 10-month construction schedule. Ensured quality projects managing sub-contractor schedules deliveries, evaluating performance, conducting ""checkpoints"" policies procedures, managing homeowner walkthrough process, participating compliance inspections. Project Manager Network Consultant January 1998 January 2001 Company Name City State Provides integrated broadband communications information services including local long distance voice services, Internet connectivity, data transmission, web hosting. Develops enhanced services including network design implementation, equipment selection, procurement installation. 2.5B annual sales. Chosen manage team technical engineers tasked providing technical support customers vendors. Oversaw project schedules, problem resolution, account management. Performed human resources functions regard hiring supervising engineers support staff. Provided technical training groups 50+ customers vendors. Increased sales 20% targeted marketing new software existing clients. Saving $10K+ annual fuel reimbursements implementing telecommuting procedures technical support engineers. Ensured secure network operations implementing Checkpoint Security Software. Improved customer productivity delivering on-site hardware software training. Managed customization products working collaboration ""buyers"". Develops detailed work plans, schedules, estimates, resource plans, status reports. Education Bachelor Science Technical Management DeVry University City State Technical Management Associate Science Computer Network Information Systems Westwood College Technology City State Computer Network Information Systems Check Point Certified Security Administrator Skills account management, backup, broadband, budget, Check Point Certified Security Administrator, charts, closing, Computer hardware, hardware, computer networks, clients, customer satisfaction, data communications, direction, Electronic Medical Records, email, forms, hiring, human resources, inspection, Internet connectivity, computer support, local area networks, leadership, managing, marketing, office, network design implementation, network security, network, networking, networks, policies, problem resolution, processes, procurement, project management, quality, reporting, safety, sales, scheduling, settlements, software training, strategy, supervising, technical support, technical training, transmission, web hosting, workflow",CONSTRUCTION
"HEALTHCARE EFFECTIVENESS AND INFORMATION SET COORDINATOR (HEDIS) Summary To obtain position utilizes enhances education work experience Potential career advancement. Recognized long hours, commitment customers, attention detail follow up. Work well team member independently pressure. Demonstrates ability meet needs patrons, dependable, hardworking punctual. Excellent basic clerical computer skill including knowledge Microsoft Office. Excellent interpersonal, listening communication; written spoken skills. Sound ability keep sensitive information confidential. Sound organization skills, goal- oriented, proactive, excellent reporting. Highlights Proficient Healthcare Effectiveness Data Information Set (HEDIS) Proficient Georgia's Medical Management Information System (MMIS) Proficient Georgia Registry Immunization Transactions Services (GRITS) Excellent communication skills Advanced clerical knowledge Filing data archiving Medical billing Accomplishments Provided award winning customer service Consumer Cellular well AARP Members ordering easy use cell phones Experience Healthcare Effectiveness Information Set Coordinator (HEDIS) 04/2014 Current Company Name City State Handle inbound/outbound member calls assist obtaining service, appointment scheduling, arranging transportation, initiating reminder calls, e-mails and/ faxes. Educate inform members current past due clinical services improves member health outcomes increases Health Plan HEDIS rates. Conduct HEDIS provider chart request calls support medical record capture HEDIS supplemental data review abstraction. Record document member provider outreach activity using Microsoft Office Suite applications web-based technology. Review member plan eligibility using Georgia's Medical Management Information System (MMIS). Review member claims data determine need services using Health Plan Proprietary Information system Georgia Registry Immunization Transactions Services (GRITS). Identify refer members internal programs services i.e. Case management Disease Management, Maintain strict confidentially compliance Health Insurance Portability Accountability ACT outreach activities. Data Entry/File Clerk/ Receptionist/ Customer Service Rep 10/2013 01/2014 Company Name City State Entered information lease system. Pulled, Filed, Organized Resident Lease's, Numeric Alphabetic order. Worked front window signed assisted walk-in clients. Answered incoming calls, provided information properties move-in ready, contact leasing agents information assist information property, transferred calls appropriate department. Customer Service/ Pharmacy Technician 10/2012 08/2013 Company Name City State Provided customer service patients wanted needed save money name brand prescription drugs. Activated/Deactivated Rx Discount cards qualifying non-qualifying patients. Assisted pharmacist pharmacy technicians proper steps bill Rx discount cards. Verified card benefits, provided override codes needed reversed paid claims upon request. Passport II Specialist 02/2012 09/2012 Company Name City State Provide General Information customers need assistance obtaining U.S. Passport. Educate customers personal account information minors Passport. Customer Service/ Inbound Sales Rep 01/2011 12/2011 Company Name City State Provided award winning customer service Consumer Cellular well AARP Members ordering easy use cell phones. Took bill payments well made payment arrangements account balances. Customer Service/ Inbound Sales Rep 08/2010 01/2011 Company Name City State Assisted ordering large appliances phone customers. Provided online assistance needed education appliances. Assisted setting appointments cleaning repair delivery. Customer Service/ Sales Rep 06/2008 12/2009 Company Name City State Provided award winning customer service Sprint/Nextel satisfy customers every call. Assisted customers paying bills well reading bills, sold phones accessories, ported customers Sprint/Nextel. Handled account modifications account needs. Assisted technical support Peek device activated deactivated services needed upon request. Debt Collector 02/2008 05/2008 Company Name City State Assisted every day transactions instructed. Attended Owens Community College work hours. File Clerk Backup Receptionist 08/2007 10/2007 Company Name City State Alpha Numerical Medical Record Filing Claims Department. Sales Associate 05/2006 12/2006 Company Name City State Performed duties instructed. Education H.S. Diploma 2007 Humanities Science Institute (ICI) City State Skills Customer service, delivery, faxes, Filing, Insurance, Microsoft Office Suite, Management Information System, reading, scheduling, technical support, technician, phones. transportation",HEALTHCARE
"CONSULTANT Profile Results driven team oriented reservoir engineer extensive experience reservoir management, enhanced oil recovery, reserve evaluation, integrated reservoir modeling, compositional simulation, economic analysis, geomechanics, project management, looking utilize diverse analytical research skills challenging role. Fluent English French. Has experience working professionals different technical cultural backgrounds. Skills Pressure rate transient analyses Decline curve analysis (Fekete Harmony) Volumetrics material balance Economic analysis (ARIES) Knowledge SEC reserves estimation concepts Project management Reservoir management History-matching production forecast Compositional black oil simulation Enhance oil recovery (Waterflooding, CO2 injection, WAG, polymer flood). Knowledgeable unconventional resourse evaluation modeling fractured systems. Good understanding reservoir geology depositional system fundamentals Geochemical modeling Reservoir geomechanics Good understanding log core analyses Accomplishments Strategic development Contributed negotiations operators CO2 suppliers evaluate technical economic viability CO2 enhanced recovery three Illinois Basin oil fields. This result potential increase profit oil half million barrels. Project Management By Principal investigator US Department Energy project employer gained award $1,000,900. Demonstrated technical managerial leadership putting together team geoscientists engineers complete projects time within budget thus saving client $2 million capital operational cost. Directed mentored interns later landed permanent positions result efforts. Trained engineering staff use troubleshoot Landmark Nexus Eclipse commercial simulators increased efficiency group 15%. Project coordination outreach Led team three researchers three universities Cameroon donate computers provide training ArcGIS, MS Excel MS Access geoscience graduate students staff, March 2014. Appointments awards Appointed dean Graduate School serve student representative graduate council University South Florida 2007 2009, advice dean general policies procedures matters related graduate education research. Received European Union- Greenhouse-gas Removal Apprenticeship Student Program (EU- GRASP) post-doctoral research scholarship 2009 2010. Professional Experience Consultant January 2009 Company Name － City State Feasibility study CO2 storage wastewater disposal nto Lawson Formation Polk County, Florida Develop semi-analytical equations estimate CO2 storage efficiency pressure changes wellbore. Conduct fluid flow geochemical simulations CO2 municipal wastewater injection. Evaluate geomechanical effects fluid injection Lawson formation. Reservoir Engineer January 2011 November 2014 Company Name － City State 02/2011— 09/2012 Investigator Miscible immiscible CO2 EOR pilots Fields: Mumford Hills (Clore sandstone) Sugar Creek (Jackson sandstone). Operator: Gallagher Drilling Inc, Evansville Indiana Work diligently geoscience engineering staff develop models reflect geology reservoir features. Collect synthesize input data compositional simulations. Calibrate reservoir models field observations data. Estimate reserves forecast production using analytical techniques compositional simulation. Evaluate viability different field development scenarios new drilling locations. 04/2012—12/2013 Key personnel Development dimensionless performance curves three prolific oil producing formations Illinois Basin (Aux Vases (sandstone), Cypress (sandstone), Ste. Genevieve (carbonate)) Fields: Clay City, Dale, Johnsonville, Iola, Lawrence, Mill Shoals, Olney, Zeigler. Operators: Elysium Energy LLC, Sherman Oil, Farrar Oil Co. Inc., Rex Energy, Gallagher Drilling Inc., etc. History-match reservoir models field observations data. Design 5-spot patterns different sizes (20, 40, 80 acres) eight oil fields. Conduct miscible immiscible compositional simulations continuous CO2 water-alternate-CO2 injection Generate dimensionless curves simulation results evaluate EOR performance oil field. 10/2012—09/2014 Principal Investigator Depositional environment storage efficiency Project Deopositional environments: shelf clastic, shelf carbonates, reef, deltaic, fluvial deltaic, fluvial alluvial, turbidite, strandplain. Define, plan, monitor, modify project. Evaluate progress using MS Project. (www.CO2sinkefficiency.org) Work team sedimentary geologists, geostatisticians, engineers, field operators develop rigorous geologic geocellular models formations different depositional environments. Mentor train reservoir modeling staffs develop skills conduct compositional simulations. Develop simulation workflow manage reservoir modeling tasks. Design manage development access database tool used analyze interpret simulation results. Other responsibilities Provide general reservoir engineering characterization expertise projects Respond request field operators, agencies, staff. Lead research tasks projects. Write reports, journal manuscripts communicate results management clients. Post-Doctoral Research Engineer November 2009 October 2010 Company Name － City Coupled CO2 EOR-geomechanics simulation study (Aneth Field, Paradox Basin, Utah, Operator: Resolute Natural Resources) Calculate equation state using measured crude oil properties. Upscale reservoir static model using Petrel. Collect generate input data compositional simulations History-match reservoir model field data estimate hydrocarbon reserves. Conduct coupled flow-geomechanical reservoir simulation CO2-EOR storage using Visage. Analyze simulation results evaluate changes reservoir stress strain Correlate predicted geomechanical stress changes bserved microseismicity Conduct simulation studies evaluate impact inflow-control-devices well injectivity. Geophysical survey assistant November 2004 July 2005 Company Name － City State Line-up cables place geophones geophysical surveys Assist equipment personnel transportation field sites. Education Training Training 2014 Landmark Aries training course, June 05, 2014, Houston, Texas. Practical aspects CO2 flo0ding, April 13, 2014, SPE 19th Symposium Improved Oil Recovery, Tulsa, OK. Reservoir characterization laboratory field, April 12, 2014, SPE 19th Symposium Improved Oil Recovery, Tulsa, OK. Training 2013 Landmark Nexus Basic Reservoir Simulation Course, May 20-22, 2013, Houston Texas. Landmark Nexus Intermediate Reservoir Simulation Course Training 2012 Kepner-Tregoe Project Management Workshop, July 11-13, 2012, Champaign, Illinois. Training 2011 Evaluating Reservoir Quality, Seal Potential, Net Pay Course, July 14-15, 2011, Champaign, Illinois. Ph.D Civil Engineering 2009 University South Florida － City State USA M.S Petroleum Engineering 2004 Technical University Denmark － City State Denmark B.S Chemistry 1997 University Buea － City State Cameroon Minor Chemical Process Technology Training Schlumberger Eclipse, Petrel, VISAGE, PVTi, on-the-job training, 2010 Affiliations Society Petroleum Engineers American Geophysical Union University South Florida Alumni Computer Skills Aries, Nexus/VIP, Petrel, Eclipse, VISAGE, Petra, CO2 Prophet, Fekete Harmony, Kinder Morgan CO2 scoping model, Desktop-PVT, TOUGH2 TOUGHREACT, ArcGis, Envi, C++, Fortran, UNIX.",CONSULTANT
"HR EXECUTIVE Summary Dual specialization domain Human Resource Management Finance. Highlights Human resources management People-oriented New employee orientations Maintains confidentiality Experience May 2013 June 2014 Company Name City State HR Executive Duties Responsibilities •Ensure accurate job description place •Provide advice assistance writing job descriptions •Identify training development opportunities •Provide advice assistance supervisors staff recruitment •Prepare notices advertisements vacant staff positions •Schedule organise interview •Prepare, develop implement procedures policies staff recruitment •Daily attendance monitoring •Provide advice recommendations disciplinary actions •Monitor schedule absence holidays travel coordinate actions •Following hired employees completion H.O. documents files •Maintaining complete attendance record employees including leave records. Preparing salary based records end month HR manger approvals •Liaison including greeting persons entering organization professional manner •Handling HR events celebrations including office get together /promotion parties •Office maintenances housekeeping including monitoring general appearance office infrastructure •Preparing monthly expenses statement. Education 2012 Doon University City State India MBA Management SUMMER INTERNSHIP: Project Title: Impact Training Development Organization Organization HDFC, Sales Location Dehradun, India Duration 2 Months Methodology Employee survey influence taken secondary data. Conclusion Through proper training employee become multi skilled I practically noticed analysis. Group Dynamics: Acted Lead Coordinator well summer internship HDFC Sales, Dehra Dun, India. Roles: HR Management Trainee WINTER INTERNSHIP Project Title: Growth Development Organization Organization ANANDA IN THE HIMALAYA Location Narender Nagar, Uttarakhand, India Duration 3 Weeks Methodology Employee survey influence taken secondary data. Conclusion Growth organization depends growth development employees providing good working conditions. Group Dynamics: Acted Management Trainee HR department winter internship “ANANDA IN THE HIMALAYA”. Roles: HR Management Trainee Professional Affiliations Project Title Impact Training Development Organization Organization HDFC, Sales Location Dehradun, India Duration 2 Months Methodology Employee survey influence taken secondary data. Conclusion Through proper training employee become multi skilled I practically noticed analysis. Group Dynamics Acted Lead Coordinator well summer internship HDFC Sales, Dehra Dun, India. Roles HR Management Trainee WINTER INTERNSHIP Project Title Growth Development Organization Organization ANANDA IN THE HIMALAYA Location Narender Nagar, Uttarakhand, India Duration 3 Weeks Methodology Employee survey influence taken secondary data. Conclusion Growth organization depends growth development employees providing good working conditions. Group Dynamics Acted Management Trainee HR department winter internship ""ANANDA IN THE HIMALAYA"". Roles HR Management Trainee DISSERTATION REPORT Project Report Title A Comparative Analysis Factors Determining Motivational Level Employees Working Public Private Banks, Dehradun Region. Organization SBI Bank HDFC Bank Location Dehradun, Uttarakhand Data collection Primary Data (Questionnaire) Secondary Data (articles, previous research papers, journals). Research question The research seeks answer role motivational level employees play enhancing performance banking sector. Conclusion As per study, strongest motivators private public bank skills, autonomy feedback. Therefore, special attention given factor order increase internal motivation job satisfaction. Personal Information Present location Houston, Texas Place: Renu Sharma Date: Additional Information Had member session management of: -Uttarakhand State Council Science Technology (U.C.O.S.T.) -State Level Programme Capacity Building Strengthening Vermi Composting Units Universities Colleges Through Solid Waste Management (SWM) Training -Entrepreneurship Development Institute India (EDI) Skills Computer skills •SPSS Software. •MS Office – Word, Excel, Power Point, Internet E-mail operations. Key Skills Management •Professional management skills •Meeting objectives •Identifying problems •Well-developed effective communication skills. •Thrive deadline-driven Environments. •Excellent Team-Building Skills.",HR
"DOMESTIC VIOLENCE AND SEXUAL ASSAULT ADVOCATE Professional Summary Certified Massachusetts Domestic Violence Sexual Assault Advocate driven help survivors overcome numerous intersecting social, mental emotional obstacles. Experience developing facilitating groups many age groups populations, excellent outreach background. Skill Highlights Individual Counseling Group facilitation Risk Assessment Program Development Youth Advocacy Court advocacy Outreach Case management Professional Experience Company Name July 2014 Current Domestic Violence Sexual Assault Advocate City State One one counseling addressing emotional needs, coping skills, goals planning survivors domestic violence sexual assault, often maintaining caseload 15 clients one time. Cross trained court advocate, helping people access restraining orders Haverhill District Courthouse. Created facilitated first successful women's support group survivors domestic violence sexual assault YWCA Haverhill, regular attendance 10-20 women. Successfully built rebuilt relationships outside agencies greater Haverhill community, turn helped secure donations help clients programs. Conducted training presentations community regarding healthy relationships, domestic violence, sexual assault, technology safety, codependency, coping skills, self care relevant social issues age groups, including Haverhill Public Schools agencies. Developed empowerment group girls age 10-14 school takes place twice week, become one popular school options middle school. The program currently expanding middle schools. Company Name January 2014 May 2014 Student Intern City State Assisted attorney Samdperil major homicide trial including input trial strategy. Conducted client interviews behalf attorney Samdperil. Organized case files discovery materials prepare trial. Attended criminal family court proceedings, depositions, meetings related current cases. Performed research tasks needed. Took secretarial duties absence paralegal. Performed background research clients plaintiffs order aid case strategy. Company Name January 2010 January 2014 Student Advocate Assistant Outreach Coordinator City State Organized Community Educators, secondary group volunteers Sexual Harassment Rape Prevention Program. Planned, organized arranged presentations participation programs classrooms, residence halls, university events. Designed implemented new work flow processes improve productivity. Digitized archives newspaper articles related sexual assault around New England dated back 1980. Staffed emergency help line campus. One-on-one guidance students including phone based counseling referrals survivors sexual assault. Company Name January 2012 Current Customer Service Representative City State Learned cash register money skills well inventory ordering. Opened closed operation. Trained managed employees. Worked supervisory position. Worked well pressure alone demonstrated excellent time management multitasking skills raising dough, cooking waffles managing delicate equipment. Company Name January 2010 January 2013 Research Assistant, Legal Socialization Lab City State Graduate level statistical analysis research undergraduate years. Honed presentation skills presenting defending original research legal socialization, youth behavior criminal behavior, violent video games, bullying more. Gained proficiency using SPSS, Microsoft Excel, Microsoft Office software. Edited manuscripts original research collaborative fast paced competitive environment. Company Name January 2011 January 2012 Safezones Facilitator, Office Multicultural Student Affairs City State Participated intensive training included thorough understanding speak publicly issues often considered socially uncomfortable make people ease difficult conversations. Facilitated conversation participation supportive sincere manner. Trained staff, resident support, students LGBTQ+ topics, concerns identities throughout campus. Company Name January 2011 January 2012 Peer Mediator City State Lead depth training seminars problem solving, particularly on-campus sorority fraternity houses, leading positive outcomes happier community within houses. Overhauled previously held opinions view conflict several different perspectives find mutually satisfying resolution. Company Name January 2006 Current Server City State Formed long-lasting relationships customers coworkers fast-paced, multitasking environment. Awarded additional responsibilities time; working cook, bus person, waitress dishwasher also supervising employees. Learned valuable customer service skills time management skills. Education Training University New Hampshire May 2014 Bachelor Arts Psychology Justice Studies Forensics Psychology Justice Studies Forensics Skills Conflict resolution, advocacy, group facilitation, program development, youth advocacy, outreach, Microsoft Office, training, counseling, customer service skills, data entry, database, editing skills, money handling, multitasking, presenting, problem solving, programming, public speaking, research, safety, secretarial, seminars, staffing, statistical analysis, strategy, supervising, phone, time management.",ADVOCATE
"CONSTRUCTION MANAGER Summary Energetic Construction Manager consistently involved facets project. Extremely knowledgeable Pipe lines, gas oil facility's Mining industry regulations construction, providing expert direction aspects contract construction. Strong leadership communication skill. I able recognize problems solve full understanding important forming strong relationship owners engineers good project future work. I work close safety side projects understanding important safety crew company. Highlights MSHA Certified OSHA Certified Twic Certified Safety oriented Specifications API 6A; 5L; 15D; 1104; 653 ASTM A36; A350; A694;392; AWS D1.! Strong management skills Project budgeting Scheduling communication skills Able form strong experienced team phases project Work close contractors Computer strong Clear strong Verbal skills Very oriented organized Accomplishments Managed $20m 120m projects, supervising team 40 265 workers. I proven record safe job sites, I ability form safe environment contractors team safety first. All jobs come time budget. 1. Managed safe job sites. 2. Managed shut downs Kennecott mine, Barrick Gold strike, GSL, mining. 3. Managed several Tank farms API 650, 653, 620, 651,652 4. Managed Pipe line projects start finish. 5. Managed new facilities civil, pipe, structural, Tanks Experience Construction Manager February 2014 May 2016 Company Name City State Responsibilities Manage construction API tanks facility along pipe line port facility including drilling railway inner coastal. Port Hudson I managed erecting API tanks pipe line river tanks. Managed 12 tanks erected Port Hudson, Scenic, Port Allen Construction manager March 2008 January 2014 Company Name City State Kennecott Construction Manager Shut installed solar turbine Boiler produce electricity. Barrick Gold strike Construction manager 85 API tanks project structural, civil work GSL Managed building pump stations 6 total Denham mine A retired mine site back line new pipe lines mechanics, shakers silos conveyer belts Pacific Pipeline Fontana Ca, Project manager Construction Manager January 2003 January 2008 Company Name City State Hatti Managed set logistics working seas project 6 tanks facility pipe line pump stations. New Mexico- Pipe line 17 mile long existing facility built new API tanks 4. Wyoming Douglas, Pronghorn facility new tanks facility pipe meter skids pump station rail way. Education High School Diploma 12 Jones High City State usa 26 years industry ground last 15 years Project Construction Manager. I learned industry field today I 15 years Managing projects real good track record. Skills Strong Leadership, Strong Computer skills, Cost control, scheduling, managing team, procurement, estimating, scheduling, coordinate manage staff meetings. Very knowledge Pipe line, Tanks, Facilities, Mechanical, Civil, Instrumentation. I strong understanding safety requirements. The one thing important I ability understand important keep strong relations ship owner engineers project. Thank foryour consideration I look forward hearing you.",CONSTRUCTION
"BUSINESS DEVELOPMENT EXECUTIVE Summary Process oriented Data Analyst Delivery Lead 5+ years proven track record analyzing Business Intelligence increase top line bottom line business vertical. Reduced costs manufacturing signaling systems 10% increased sales 25% analyzing operating data. Closely worked business clients SMEs collect, clarify translate business requirements functional technical requirements. Demonstrated logical strategic thinking, leadership organizational skills, contingency planning adaptability new technologies. Distinguishing ability simultaneously manage multiple Clients, work closely Leadership team complete Team Player, successfully design, implement deliver complicated projects challenging deadlines, whilst keeping teams sync motivated. Pursuing MS Information Systems Big Data Analytics looking leverage skills experience grow field Data Analytics contributing towards effective business decisions. Skills Python SQL Java R Excel Tableau Statistical Analysis Multiple Linear Regression CERTIFICATION Sun Certified Java Associate Experience Business Development Executive Nov 2011 Jun 2014 Company Name New project, involved gathering business requirements client, creating process documents product, working supply chain operations team forecast delivery schedule. Analyzed BI data similar projects reduced implementation delivery time 22% introducing additional station bottle neck processes dividing inspection stage steps. Created test documentation product based client testing requirements. Managed multiple (5+) vendors ensure time delivery. Closely monitored quality issues using statistical analysis, achieving 98% first pass rate resulted increasing profit margin 11 comparison initial projection. Lead team involved Transfer Technology Client Organization. Ensured satisfactory Test Deployment client site, France. Delivery Lead Jan 2009 Feb 2011 Management Trainee Sep 2008 Dec 2008 Company Name Education Training GEORGIA STATE UNIVERSITY － City State Master Science Information Systems July 2018 J. Mack Robinson College Business Information Systems VISWESWARAIAH TECHNOLOGICAL UNIVERSITY － City India Bachelor Engineering Information Science June 2008 Vidyavardhaka College Engineering Information Science Interests Worked upliftment multiple orphanages Mysore, India part INTERACT club (Wing Rotary Club) 1998-2000. Founder Member placement service committee ILLUMINATI undergrad. Actively involved Go Green initiatives Kaynes Technology including Vehicle Emission Check drives Tree Planting initiatives along local Municipal Corporations. Skills Business Development, BI, Client, clients, delivery, dimensions, Documentation, ERP, inspection, Inventory, Java, Team Development, Director, Excel, 98, Process Control, processes, profit, Project management, Python, quality, sales, SQL, Statistical Analysis, Sun, supply chain, Tableau, Vendor Management Additional Information EXTRA CURRICULAR Worked upliftment multiple orphanages Mysore, India part INTERACT club (Wing Rotary Club) 1998-2000. Founder Member placement service committee ILLUMINATI undergrad. Actively involved Go Green initiatives Kaynes Technology including Vehicle Emission Check drives Tree Planting initiatives along local Municipal Corporations.",BUSINESS-DEVELOPMENT
"HEALTHCARE INSTRUCTIONAL ASSISTANT Experience Healthcare Instructional Assistant 10/2018 Current Company Name – City State Perform G tube feedings Straight Catheterization procedures Special Needs General Education Elementary School students. Assist Teacher K-12 Classroom setting workstation. Implement lessons taught teacher, monitoring students behaviors utilizing positive negative reinforcement. Follow IEP, collaborate Instructional Assistants, ABA Interventionists, Teachers Psychologist. Instructional Assistant 09/2016 09/2018 Company Name – City State Work General education Special needs Students K-12 classroom setting. Monitoring different behaviors, utilizing positive reinforcements enforcement, redirecting students, utilize token system, teaching independence, implementation lessons taught Teacher. Collaborate team Teachers, psychologists Instructional assistant's working towards IEP/Goals student. Work setup academic group workstations. Tutor students 1:1 basic. Assist students hygiene needed. Acting Clerk/ Nursing Attendant 02/2005 10/2015 Company Name – City State Worked n Clinic Registering incoming patients clinic appointments, Answer inquiries telephone regarding patient's appointment. Update patients demographic information computer system. Scheduled surgeries, Input services rendered By physician using diagnosis code proper payment services. Ordered supplies faxed, clerical duties. Work History Healthcare Instructional Assistant 10/2018 Current Company Name – City State Perform G tube feedings Straight Catheterization procedures Special Needs General Education Elementary School students. Assist Teacher K-12 Classroom setting workstation. Implement lessons taught teacher, monitoring students behaviors utilizing positive negative reinforcement. Follow IEP, collaborate Instructional Assistants, ABA Interventionists, Teachers Psychologist. Instructional Assistant 09/2016 09/2018 Company Name – City State Work General education Special needs Students K-12 classroom setting. Monitoring different behaviors, utilizing positive reinforcements enforcement, redirecting students, utilize token system, teaching independence, implementation lessons taught Teacher. Collaborate team Teachers, psychologists Instructional assistant's working towards IEP/Goals student. Work setup academic group workstations. Tutor students 1:1 basic. Assist students hygiene needed. Acting Clerk/ Nursing Attendant 02/2005 10/2015 Company Name – City State Worked n Clinic Registering incoming patients clinic appointments, Answer inquiries telephone regarding patient's appointment. Update patients demographic information computer system. Scheduled surgeries, Input services rendered By physician using diagnosis code proper payment services. Ordered supplies faxed, clerical duties. Education Master's Health Education 04/2019 Touro University Worldwide City State Master's Health Education Bachelor's Healthcare Administraton 03/2018 Touro University Worldwide City State Associate Social Behavioral Sciences 12/2015 Los Angeles Southwest College City State Bachelor's Degree Healthcare Administration Touro University, I opportunity Develop skills experience necessary succeed Public health Health Education positions. Examples relevant Highlights CPR, Microsoft Excel, Microsoft Office, Child care, Organizational Skills, Teaching, Filing, English, Customer Service, Excel, Developmental Disabilities Experience, Microsoft Word Certifications Licenses Academic Basic Catheterization Child care Clerical CPR Critical Thinking Customer Service Developmental Disabilities Diagnosis English Filing Health Education Microsoft Excel Excel Microsoft Office Microsoft Word Organizational Skills Organization skills Public health Teacher Teaching Telephone Verbal communication Written Skills CPR, Microsoft Excel, Microsoft Office, Child care, Organizational Skills, Teaching, Filing, English, Customer Service, Excel, Developmental Disabilities Experience, Microsoft Word Certifications Licenses, Academic, basic, Catheterization, Child care, clerical, CPR, Critical Thinking, Customer Service, Developmental Disabilities, diagnosis, English, Filing, Health Education, K, Microsoft Excel, Excel, Microsoft Office, Microsoft Word, Organizational Skills, Organization skills, Public health, Teacher, Teaching, telephone, verbal communication, written Additional Information Authorized work US employer Summary providing general administrative back-up duties. More 5 years clerical support. Familiar experienced electronic filing systems, various document management technologies, scanning experience. Knowledge filing systems standards. Proficiency working Document Management Systems. Able multi-task efficiently manage changing priorities. Excellent organizational analytical skills, attention detail.",HEALTHCARE
"ASSOCIATE Summary To pursue challenging career responsible associated progressive organization keeping latest trends applying knowledge work dynamically towards growth organization. Experience Associate June 2012 October 2013 Company Name Manufacturing Electrical components Operating Microsoft Dynamics NAVISION related planning, purchasing, production stock management. Handling 15 members team including CL's Responsible maintaining stocks safely binned appropriate storage locations identification card. Preparing closing GRN. Ensuring proper distribution material inventory control. Supervising updating daily bin card system store. Handling manpower making awareness time work. Store material-keep record maintain stock control. To handle receipt issue activities types material. Maintain FIFO 3C, 5S. Preparing documents JIT System following CAPA system. Monitoring storage stocks ensuring right material stored right place. Maintaining FIFO, issues transaction document location master part list. I-Process Services (India) Pvt. Ltd (Associate ICICI Bank Ltd) Duration: From October 07 May12. Designation: CPA Manager Credit Operations. Key Profile: Finacle Core Banking Symbols. Handling Cash Credit, Overdraft, Bank Guarantee, Letter Guarantee Demand Loan. Preparing complete set Loan Agreements Executed stipulated period time offered Bank New Existing Clients. Preparing CMA Preparing CAM-Credit Appraisal Memo Analyzing Bank Statement like OD, CC, Current account,TL Preparing Post Sanction Documents like CAL, SCMs. I-Memo Monitoring day day Account clients update excels month wise. Updating Processing Fee Entire South Portfolio Clients prepare MIS. Doing Operational Review Clients. Checking Customer's Account Limits various products. Finding Outstanding Limit, liabilities Overdue. Checking Tempory overdrawn every Client. Finding cheque returns (Inward Outward). Seeing Disbursement details. Taking DR report Due plus reports Term Loan Clients. Taking Repayment Schedules Term Loan Clients. Admin. Executive May 2005 August 2007 Company Name Arrangement felicitation functions Insurance agents employees. Coordinating Development Officers various branches. Coordination Induction Training joining formalities New Joinee. Allover support coordination departments smooth functioning. Manager Customer Company Name Creating Purchase Orders Sales Invoices per requirement Preparing Stock Statement monthly basis Operating TALLY version 9 Creating putting journal payment ledgers tally VAT filing done Preparing MIS per organization. Education Degree Institution/College/School University/Board Year M.B.A -HR Annamalai University, Chidambaram Annamalai University 2008 B.B.A Madras University － City Dip Computer Technology 2000 Madras University D.C.Tech － City Computer Technology PG Dip Labour Law Administrative Law 1997 S.S.L.C I.C.F Silver Jubilee Matriculation School Labour Law Administrative Law Certifications Handling Vendor management Personal Information Father's Name C. Gopinathan DOB 27-12-1978 Sex Male. Marital Status Married. Present Address No.16/29, Moorthy Nagar, Villivakkam, Chennai 600049. Languages Known English, Hindi, Tamil Malayalam. Place: Chennai K. Sanjay Interests Sports (Discipline: Athletics) A Lions Club Volunteer. Blood Donor Apollo Hospital. ACCOLADES: All India Inter University Gold medalist.(Twice). Represented Tamilnadu Several times Laurels State. Organized 2 State level Competition Athletics Nehru stadium, Chennai. Played Volley Ball school Level competitions. Skills acquisitions, Banking, C, CL, closing, CPA, Credit, Client, Clients, database, filing, HR, Insurance, inventory control, Microsoft Dynamics, MIS, NAVISION, negotiation, problem solving, purchasing, quality, requirement, Sales, stock control, Supervising, Vendor management, wise Additional Information EXTRA CURRICULAR ACTIVITIES: Sports (Discipline: Athletics) A Lions Club Volunteer. Blood Donor Apollo Hospital. ACCOLADES: All India Inter University Gold medalist.(Twice). Represented Tamilnadu Several times Laurels State. Organized 2 State level Competition Athletics Nehru stadium, Chennai. Played Volley Ball school Level competitions. PERSONAL DETAILS: Father's Name C. Gopinathan DOB 27-12-1978 Sex Male. Marital Status Married. Present Address No.16/29, Moorthy Nagar, Villivakkam, Chennai 600049. Languages Known English, Hindi, Tamil Malayalam. Place: Chennai K. Sanjay",BPO
"SENIOR INTERIOR DESIGNER Professional Summary Interior Designer diverse experiences working commercial projects throughout United States utilizing AutoCAD. Design experiences include commercial, facility planning, education, government, healthcare, retail residential. Proven abilities work projects independently part team inception programming meetings completion budget reconciliation. Skills Proficient Autocad Time management Organized Strong verbal written communicator Detail oriented Building codes knowledge Permitting administration knowledge Bidding procedures Motivated self-starter Work History Senior Interior Designer 02/2012 11/2014 Company Name – City State Independently developed fit studies, pricing plans, construction documents permit. Worked leasing agents obtain program requirements, project scope, develop fit studies. Prepare comprehensive design construction documents notes, details, schedules required comply applicable acts codes related project municipality. Submit plans in-house permit expeditors permit in-house construction team execution. Verified construction detail documentation conformed quality assurance best practice standards. Completed comprehensive code compliance evaluations. Reviewed discussed zoning laws, fire regulations building codes healthcare governing agencies. Utilize AutoCAD AEC, Excel, Microsoft Word software programs required manage assignments. Interior Designer 05/2004 02/2012 Company Name – City State Worked independently projects directly client landlord representative. Completed architectural construction document set well mechanical electrical construction document set consultation. Worked diverse buildings mixed-use buildings, warehouse class A office buildings. Visit site prepare as-built AutoCAD plans note field conditions. Calculate B.O.M.A. square footages landlord maintain rent schedule. Prepare comprehensive design construction documents details, schedules presentation boards required comply applicable codes acts. Coordinate plans structural, electrical mechanical engineers. Submit plans appropriate county permit. Utilize AutoCAD Microsoft Word software programs required complete manage assignments. Interior Designer 10/2000 05/2004 Company Name – City State Worked projects independently clients. Completed architectural construction document set. Conduct client meetings develop program requirements, visit site prepare as-built AutoCAD plans note field conditions order develop fit studies revise required client approval. Prepare comprehensive design construction documents details, schedules presentation boards required comply applicable codes acts. Utilize AutoCAD Microsoft Word software programs complete manage assignments. Interior Designer 09/1997 10/2000 Company Name – City State Established timelines manage multiple projects simultaneously assure move dates met. Worked architects better integrate design intent construction document package. Set meetings clients develop program requirements. Prepare Design Fee Proposal outlining scope work associated fees. Perform site visit prepare as-built AutoCAD plans. Develop fit studies. Prepare comprehensive design construction documents details, schedules presentation boards required comply applicable codes acts. Conduct issue minutes meetings construction management. Utilize AutoCAD Microsoft Word software programs complete manage tasks. Senior Project Manager 12/1993 09/1997 Company Name – City State Assigned Maryland National Bank merger NationsBank comprised five high-rise office buildings downtown Baltimore. Supervised coordinated team six interior designers. Also assisted Richmond, Virginia merger projects. Develop program requirements client prepare fit studies. Create update base building as-built AutoCAD plans. Prepare comprehensive design construction documents details schedules comply applicable codes acts. Specify coordinate activities furniture procurement acquisition. Coordinate schedule project implementation client's construction management firm. Utilize AutoCAD Fac/aide software programs required complete manage tasks. Consultant 07/1993 12/1993 Company Name – City State Worked part team well independently assigned projects. Worked commercial healthcare projects. Prepare complete design construction documents assigned projects based client's programming requirements AutoCAD. Obtain programming information, specify furniture schedule projects required. Conduct site visits provide accurate as-built conditions, determine square footages prepare space studies. Project Manager 09/1989 07/1993 Company Name – City State Independently worked eight twelve projects simultaneously throughout United States relocate, increase decrease new existing offices. Worked special task force prepare multiple space consolidation studies consolidate 17 floors downtown headquarters five-building Mt. Washington campus. Was assigned special team coordinate branch office computer room upgrades. Direct outside consultants, trades team members planning, design, construction furniture procurement distribution initiation completion. Insure projects completed within established budget schedule reconcile budget management. Research national local codes acts buildings life safety insure projects meet exceed guidelines. Calculate rent schedules monthly accurate rentable square footages B.O.M.A. Baltimore headquarters. Utilize AutoCAD, AEC Architectural Template, Lotus, Microsoft Project Earnest required complete tasks. Interior Designer 01/1984 09/1989 Company Name – City State Assisted interior design staff skills developed independently complete projects. Independently worked six eight projects simultaneously throughout United States relocate, increase decrease new existing offices. Research, develop design effective floor space using systems furniture. Responsible activities design implementation space plans including determination space requirements, construction documents furniture specifications. Thorough working knowledge AutoCAD, AEC Architectural Template IBM Storyboard. Education Bachelor Fine Art Interior Design, Art History Minor 5 1984 Maryland Institute College Art City State Interior Design, Art History Minor Fine Art Curriculum 1 1980 Towson State University City State Fine Art Curriculum Accomplishments Numerous programs, conferences seminars related field. All approved CEU courses CID and/or IIDA. Affiliations Former Member: Certified Interior Designer Maryland (CID) International Interior Design Association (IIDA) Board member Past-President 1998 1999, President 1996 1998, President Elect 1995 1996, Treasurer/Secretary 1994 1995 Nature Conservancy National Trust Historic Preservation Skills AutoCAD, budget, consultation, client, clients, IBM, interior design, Lotus, notes, mechanical, meetings, Microsoft Excel, Excel, office, Microsoft Project, Microsoft Word, pricing, procurement, programming, Proposal, Research, safety, upgrades",DESIGNER
"DIRECTOR OF BUSINESS DEVELOPMENT Summary SALES BUSINESS DEVELOPMENT LEADER Sales Business Development Leader career track driving substantial profit margin sales growth strategic leadership client development. Noted record delivering revenue growth devising strategies, expanding market opportunities establishing brand recognition. Recognized ability utilize innovative sales techniques enhance business practices improve productivity profit results. Strengths forging client vendor relationships focused driving bottom-line results top-line performance. Skills Business Development Sales Leadership Client Development Strategic Planning Market Expansion Team Building Leadership Client Engagement Market Analysis/Competitive Positioning Sales Presentations Sales Forecasting Vendor Sourcing/Relations Change Management Process Improvement Profit Improvement Experience January 2014 January 2018 Company Name City State Director Business Development Director Communications Progressed roles based performance contributions. Led development strategies tactical plans driving sales market share growth. Facilitated meetings prospective existing clients conduct presentations promoted event support transportation services. Held direct accountability activities related new business development, market expansion account management. Partnered executive leadership devising strategic plans expanding market securing new business opportunities maximize profit margin. Utilized various sales techniques, including warm calling, cold calling networking secure new business. Secured 4 new full-time accounts event/transportation services, driving 80% increase business growth; achieved maintained 95% customer retention rate. Drove increase customer satisfaction rate 90% implementing executing client engagement initiatives, well providing close, personalized service. Led implementation new systems technologies drive operational improvements, including VoIP system Outlook email, integrated Act! database system. Spearheaded transition manual electronic systems, driving 5% cost reduction. Created implemented numerous digital documents forms streamline operations, including written proposals, credit card authorization forms, transportation booking forms workflow tracking sheets. Designed implemented onsite valet operational, logistical traffic flow plan use new location. Developed digital process drivers submit hours information billing usage. Built managed strong vendor relationships support event logistics; increased vendor network 20%, negotiating favorable contracts maximize profitability. Introduced new staffing program, When I Work, led increase functionality accountability boosted overall employee participation engagement. Screened, interview qualified employees hire, recruiting new candidates support staffing needs. Coordinated, supervised managed teams 30 responsible coordinating executing logistics large-scale private events. Monitored driver qualifications ensure compliance DOT (Department Transportation) requirements; created maintained DOT ledgers support auditing procedures. Oversaw planning parking transportation logistics large public parking events; coordinated ground transportation schedules secured parking space required. January 2013 Company Name City State Inside Sales Representative Executed sales activities across Denver market, qualifying prospecting investors high dollar oil gas investments. Utilized cold calling identify capitalize potential new business opportunities. Interacted prospects inform new current drilling projects secure new partner relationships. Achieved 150% weekly qualification quota conducting 400+ cold calls daily, well exceeding established mailing target 25%. January 2009 January 2013 Company Name City State General Manager Provided strategic leadership operations 2 retail locations, including production, performance, quality service management. Hired, trained, developed managed team 12, providing ongoing coaching support ensure optimal performance. Coordinated maintained staff schedule ensure adequate coverage. Held accountability inventory control, customer service, marketing compliance management. Drove 500% sales increase throughout tenure introducing targeted marketing strategies customer engagement initiatives. Sourced secured local vendors negotiated favorable contracts, yielding ~$20K annual cost savings. Led implementation new POS system new labeling system streamline retail procedures. Implemented new process management tracking system ensure accurate inventory control. Built relationships outsourced marketing team develop print advertisements marketing strategies. Partnered IT team build new website driving brand exposure potential client reach. January 2008 January 2009 Company Name City State Assistant Manager Supported attainment daily goals assisting overseeing coordination execution sales, customer service inventory management functions. Supervised support team sales associated, training coaching sales marketing techniques. Tracked shipments inventory levels, developed promotional marketing campaigns monitored sales ensure overall performance. Exceeded challenging sales goals 30%+ promoting upselling products. Education Training UNIVERSITY OF COLORADO City State Bachelor Arts Business Administration Business Administration Skills account management, streamline, business development, cold calling, compliance management, inventory management, inventory levels, inventory control, logistics, mailing, marketing strategies, process management, sales, VoIP",BUSINESS-DEVELOPMENT
"ACCOUNTANT Interests Buffalo Creek Golf Club, Rockwall, TX May 2012-August 2012 *Maintain golf carts driving range Experience 03/2016 03/2018 Accountant Company Name － City State Reconcile bank accounts daily Process accounts payable Maintain general ledgers Create modify existing Excel documents Maintain process payroll Maintain accounting system Perform month-end procedures account reconciliations Create modify existing journal entries Perform accounting data reconciliations verifications Prepare file 1099s, 941s, 940s, W-2s, C-3s Pay payroll taxes every pay period using Electronic Federal Tax Payment System (EFTPS) Roll tax fiscal years year-end perform closing procedures Organize prepare files yearly audit. 06/2015 08/2015 Office Assistant Company Name － City State Answer phone. Deliver mail. Help professors maintain Excel documents. Organize papers professors. 05/2014 08/2014 Assistant Company Name － City State Maintain Excel spreadsheets. Education Training Texas A&M Commerce December 2017 Masters Science Accounting Baylor University Accounting GPA: 3.58 August 2015 Bachelor Business Administration Accounting Accounting GPA: 3.0 GPA: 3.28 Skills account reconciliations, accounting system, accounts payable, process payroll, spreadsheets Additional Information Buffalo Creek Golf Club, Rockwall, TX May 2012-August 2012 Maintain golf carts driving range Activities/Achievements President's Gold Scholarship Awarded 7,500/year exemplary academic performance high school maintaining 3.0 cumulative GPA undergrad Zeta Zigga Zamma (20012 2015) Mission Trips (2003, 2005, 2006, 2011) Bonaire (2003,2005) Vacation Bible School helper Santa Gertrudis, Mexico (2006) Building houses, testimony Victory Ranch; Eastover, South Carolina (2011) Prepping location Army retreat, shared testimony army men",ACCOUNTANT
"FITNESS STAFF Career Focus I carry positive attitude interacting people. Hard-working, friendly energetic five years experience customer/patient care. Motivated help care others needs. I always interested expanding knowledge new working environments. Core Qualifications Detail oriented CPR First Aid certified Personable friendly Responsible Dedicated Nutrition supplement familiarity Great Communication Skills Fast Learner Education Training High School Diploma 2010 Esperanza High School － City State Regestered Dental Assistant License Registered Dental Assistant 2011 UEI College － City State Personal Training Certification Personal Training 2016 NAFC － City State Work Experience Fitness Staff March 2016 Current Company Name － City State Established maintained effective communication members Maintained organized work area Contributed operation clean, friendly well maintained health club. Re-racked weights maintain neat, organized clean club. Worked customer service resolve issues. Handled account balances information Handled telephone inquiries. Receptionist/ Office Clerk October 2014 March 2016 Company Name － City State Answered managed incoming outgoing calls recording accurate messages. Used time efficiently serving customers, including organizing work stations filing paper work. Handling securing personal information credit reports financing. Communicated clear requirements finance approval. Determined customer needs asking relevant questions listening actively responses. Registered Dental Assistant September 2011 September 2014 Company Name － City State Politely answered phones scheduled confirmed office appointments surgeries. Set examination room dental trays preparation examinations procedures. Successfully assisted dentist performing four-handed dentistry chair-side duties. Completed patient paperwork scanned Dentrix system. Alerted staff patients arrived prepared records dentist review. Accurately recorded treatment information patient records. Educated patients proper oral hygiene plaque control procedures. Worked closely patients before, dental procedures. Diligently cleaned instruments work areas accordance sterilization disinfectant protocol. Maintained clear, organized clean work environment. Skills Proper telephone etiquette Excellent communication skills Works well pressure Filing data archiving Strong interpersonal skills Self-sufficient confident People-oriented Organized Nutrition knowledge First Aid CPR Certified",FITNESS
"ENGINEERING MANAGER Profile Lean manufacturing professional 20 years experience lean manufacturing continuous improvement. Highly skilled lean six sigma initiatives. Skills Microsoft Office Visio Inventor Lean Manufacturing​ SPC FMEA Minitab Process improvement Professional Experience 12/2015 08/2016 Engineering Manager Company Name － City State Build foundation engineering department Airmate Company. Lead, develop, mentor group engineers daily tasks, project assignments, project timelines. Standardized estimating process improving estimations -30% +5%. Implement engineering change control process. 01/2009 12/2015 Process Technician Company Name － City State Lead Lean/Continuous Improvement Projects develop, standardize, improve manufacturing processes. Approve engineering decision material, dimensional specifications, processes tolerances. Validate verify new product designs. Participate lead 3P events. 03/2005 01/2009 Quality Engineer Valve Value Stream Company Name － City State Handled customer complaints corrective actions. Proactively visited customers regarding quality process improvements. Maintained APQP database included PFEMA's, Control Plans, Product Profiles applicable work instructions. Performed capability studies machines processes. Assisted development new products new processes. 01/2003 01/2005 Process Technician Valve Value Stream Company Name － City State Created maintained value stream maps. Championed led kaizen events derived value stream maps Led multiple material process cost saving initiatives. Created controlled standardized work including operational instructions set instructions. Assisted Applications Manufacturing Engineering new product development launches. 01/1997 01/2003 Value Stream Group Leader Company Name － City State Led 50-70 hourly employees day day activities. Maintained improved safety, morale, productivity, cost quality daily. Led continuous improvement activities productivity, quality safety. Education Training 2014 Applied Industrial Ergonomics 2014 Lean Certification (Parker Lean Boot Camp I, II, III) 2013 EPA Certification 2011 AWS Brazing Certification 2007 Six Sigma Academy Greenbelt Training 2004 Duggan Associates *Value Stream Mapping 2006 *Mixed Model Value Stream Mapping 2003 Purdue University Poke-a-Yoke Certification Indiana Tech － City State Skills Continuous Improvement, database, Ergonomics, estimating, manufacturing processes, mentor, new product development, processes, quality, safety, Six Sigma",ENGINEERING
"HR CONSULTANT Summary Detail-oriented 25 years human resources professional excels tight deadlines, anticipating averting potential problems proactively streamlining processes find perfect applicant. Highlights PHR Certified Professionals Human Resources Association Excellent interpersonal coaching skills Recruiting selection techniques National Human Resources Association Talent assessments Hiring recommendations Background checks Training development Hiring retention Compensation/payroll Employee relations Regulatory compliance Affirmative Action compliance New hire orientation Mediation expertise Exceptional interpersonal skills PeopleFluent/Taleo expert Accomplishments Human Resources Reduced employee turnover 18%. Led Staffing Planning Committee years. Created rewards incentive program cited driving force behind branch employee retention rate. Implemented new hire training program Branch operations specialists. Supervised HR interns provided assistance resume building, training career path development. Designed standard exit process interview survey implemented permanently.Revamped orientation process new hires, implemented company-wide. Experience 07/2015 Current HR Consultant Company Name － City State HR Career Consultant Consult fortune 500 companies HR Career consultant potential applicants Executive Recruiting Banking Professionals 10/2014 05/2015 Director Customer Strategies-Heart Walks Company Name － City State Recruited interviewed applicants Customer Strategies Team. Directed managed maximize positive customer experience Heart Walks. Identified staff vacancies recruited, interviewed selected applicants. Answered employee questions regarding Heart Walks resolved issues. Served link management employees handling questions, interpreting administering contracts helping resolve work-related problems. Defined strategy business plan Heart Walks Southwest Affiliate including 6 states. Executed integrated advertising campaign across multiple media channels. Implemented evolved high-impact strategies target new business opportunities new markets. Created look feel organization's online presence social media forums. 06/2014 05/2015 Human Resources-Recruiter Company Name － City State Recruited interviewed 100-200 applicants per month. Advised managers organizational policy matters recommend needed changes. Directed personnel, training labor relations activities. Identified staff vacancies recruited, interviewed selected applicants. Reviewed federal state laws confirm enforce company compliance. Addressed inquires employees management regarding new-hire activity ongoing employee relation issues. Created modified job descriptions within departments. Worked senior-level management create fair consistent HR policies procedures. Worked HR advisors HR representatives establishing consistent hiring practices. Facilitated monthly meetings develop strategies would positively influence workplace relationships. Processed salary changes stemming merit increases, promotions, bonuses pay adjustments. Conducted telephone onsite exit interviews employees. Answered employee questions entrance exit interview processes. Worked closely HR business partners facilitate year-end talent reviews articulate team strengths. Selected interviewed candidates available positions.Created job descriptions attract targeted talent pool within market wage range. All social media military recruitment. 09/2012 05/2014 Talent Attraction Company Name － City State Conduct reference background checks job applicants. Conduct exit interviews ensure necessary employment termination paperwork completed. Confer management develop implement personnel policies procedures. Contact job applicants inform status applications. Develop implement recruiting strategies meet current anticipated staffing needs. Hire employees process hiring-related paperwork. Inform job applicants details duties responsibilities, compensation, benefits, schedules, working conditions, promotion opportunities. Interpret explain human resources policies, procedures, laws, standards, regulations. Interview job applicants obtain information work history, training, education, orjob skills. Maintain update human resources documents, organizational charts, employee handbooks directories, performance evaluation forms. Maintain current knowledge Equal Employment Opportunity (EEO) affirmative action guidelines laws, Americans Disabilities Act (ADA). Perform searches qualified job candidates, using sources computer databases, networking, Internet recruiting resources, media advertisements, job fairs, recruiting firms, employee referrals. Prepare maintain employment records related events hiring, termination, leaves, transfers, promotions, using human resources management system software. Provide management information training related interviewing, performance appraisals, counseling techniques, documentation performance issues. Review employment applications job orders match applicants job requirements. Schedule administer skill, intelligence, psychological, drug tests current prospective employees. Schedule conduct new employee orientations. Select qualified job applicants refer managers, making hiring recommendations appropriate. Advise management organizing, preparing, implementing recruiting retention programs. Coordinate outside staffing agencies secure temporary employees, based departmental needs. Evaluate recruitment selection criteria ensure conformance professional, statistical, testing standards, recommending revisions, needed. Evaluate selection testing techniques conducting research follow-up activities conferring management supervisory personnel. Review evaluate applicant qualifications eligibility specified licensing, according established guidelines designated licensing codes. Perform difficult staffing duties, including dealing understaffed, refereeing disputes, firing employees, administering disciplinary procedures. Plan conduct new employee orientation foster positive attitude toward organizational objectives. Advise managers organizational policy matters equal employment opportunity sexual harassment, recommend needed changes. Analyze modify compensation benefits policies establish competitive programs ensure compliance legal requirements. Plan conduct new employee orientation foster positive attitude toward organizational objectives. Identify staff vacancies recruit, interview select applicants. Plan, direct, supervise, coordinate work activities subordinates staff relating employment, compensation, labor relations, employee relations. Plan, organize, direct, control coordinate personnel, training, labor relations activities organization. Represent organization personnel-related hearings investigations. Administer compensation, benefits performance management systems, safety recreation programs. Provide current prospective employees information policies, job duties, working conditions, wages, opportunities promotion employee benefits. Analyze statistical data reports identify determine causes personnel problems develop recommendations improvement organization's personnel policies practices. Prepare follow budgets personnel operations. Maintain records compile statistical reports concerning personnel-related data hires, transfers, performance appraisals, absenteeism rates. Analyze training needs design employee development, language training health safety programs. Conduct exit interviews identify reasons employee termination. Oversee evaluation, classification rating occupations job positions. Prepare personnel forecast project employment needs. Allocate human resources, ensuring appropriate matches personnel. Develop, administer evaluate applicant tests. Provide terminated employees outplacement relocation assistance. 02/1999 05/2012 Assistant Vice-President-Human Resources Company Name － City State Develop implement recruiting strategies meet current anticipated staffing needs. Hire employees process hiring-related paperwork. Contact job applicants inform status applications. Confer management develop implement personnel policies procedures. Conduct reference background checks job applicants. Analyze employment-related data prepare required reports. Conduct exit interviews ensure necessary employment termination paperwork completed. Inform job applicants details duties responsibilities, compensation, benefits, schedules, working conditions, promotion opportunities. Interpret explain human resources policies, procedures, laws, standards, regulations. Interview job applicants obtain information work history, training, education, job skills. Maintain update human resources documents, organizational charts, employee handbooks directories, performance evaluation forms. Maintain current knowledge Equal Employment Opportunity (EEO) affirmative action guidelines laws, Americans Disabilities Act ADA). Perform searches qualified job candidates, using sources computer databases, networking, Internet recruiting resources, media advertisements, job fairs, recruiting firms, employee referrals. Prepare maintain employment records related events hiring, termination, leaves, transfers, promotions, using human resources management system software. Provide management information training related interviewing, performance appraisals, counseling techniques, documentation performance issues. Review employment applications job orders match applicants job requirements. Schedule administer skill, intelligence, psychological, drug tests current prospective employees. Schedule conduct new employee orientations. Select qualified job applicants refer managers, making hiring recommendations appropriate. Advise management organizing, preparing, implementing recruiting retention programs. Coordinate outside staffing agencies secure temporary employees, based departmental needs. Evaluate recruitment selection criteria ensure conformance professional, statistical, testing standards, recommending revisions, needed. Review evaluate applicant qualifications eligibility specified licensing, according established guidelines designated licensing codes. Interests Volunteer Year award, Austin, TX 2012 Education Bachelors BAAS Dallas Baptist University － City State United States PHR State Certified Professional Human Resources High School Diploma Leland High School － City State Skills ADA, advertisements, benefits, budgets, charts, competitive, counseling, databases, documentation, employee relations, firing, forms, hiring, human resources management, human resources, labor relations, legal, networking, organizing, organizational, performance appraisals, performance appraisals, recruiting, recruitment, research, safety, staffing, supervisory, employee development, employee handbooks. Additional Information ADDITIONAL SKILLS Volunteer Year award, Austin, TX 2012 PHR State Certified ,United States",HR
"COMMUNICATIONS DIRECTOR Professional Summary Seasoned communications pro results-driven communications strategist award-winning writing editing credentials, proven successes media relations/pitching, longtime experience Web social media content. Skills Superior verbal written communication skills Excellent media contacts Crisis communication Web content Brand development management Analytical thinker PowerPoint presentations Adobe Photoshop Work History Communications director 09/2013 Current Company Name – City State Responsible internal external communications non-profit agency providing counseling, shelter services 90,000 Pennsylvanians year. Media relations/government relations/fundraising. Web site design content/social media (Facebook, Twitter, YouTube, Pinterest). Annual report/statewide fatality report/publications design content. Developed managed communications strategies, plans budgets. Planned launched innovative, creative effective communications campaigns, press conference honor domestic violence victims Capitol Rotunda resulted participation governor 19 legislators statewide media coverage. Oversaw adhered communications department budget. Communications director Pennsylvania Auditor General 01/2005 01/2013 Company Name – City State Responsible internal external communications department 750 employees serving 12.5 million state residents Issued 300 press releases year, plus media inquiries Web site design content/social media National award ""PR Shoestring'' honorable mention Web site Special assignments reporter, Pittsburgh Tribune-Review (2004-2005) Focused in-depth background reports topical political, economic issues High-profile breaking news President Reagan's state funeral Recognized business writer year Pennsylvania Society Professional Journalists coverage US Airways' bankruptcy. Chief communications officer 08/2001 04/2003 Company Name – City State Responsible internal external communications Fortune 700 international toolmaker 14,000 employees 64 global markets, including Germany, India China. Speechwriting, annual report executive communications, community relations, government relations, corporate philanthropy. Served primary point contact incoming media calls, including requests meetings interviews company executives experts. Developed managed communications strategies, plans budgets. Vice president 02/1998 08/2001 Company Name – City State Speechwriting, annual reports, crisis communications, government relations. Marketing communications strategic planning. Blue-chip clients included Firestone (Explorer tire fiasco), HealthSouth, Visa. Developed key messaging, branding positioning statements. Planned launched innovative, creative effective communications campaigns, Os-Cal bone supplement, placing former Olympic skater Peggy Fleming ABC's ""Good Morning, America'' Manager 12/1996 02/1998 Company Name – City State Responsible external communications Fortune 500 natural-gas utility 350,000 customers Pennsylvania Maryland. Media relations, customer relations, government relations, marketing. Public Utility Commission model state. Developed managed communications strategies, plans budgets. Created implemented external internal communications strategies key company initiatives energy deregulation retail shopping natural gas Editor/Reporter 09/1985 12/1996 Company Name – City State Award-winning reporter editor experience sports, news, business. Assigned major stories including sale Pittsburgh Pirates, financial collapse Westinghouse Electric, energy deregulation Pa. Editor/Reporter 09/1981 09/1985 Company Name – City State As scholastic sports editor, operated staff 12 full-time reporters, copy editors photographers sixth-largest Sunday paper U.S. Investigative reporter sports, news. Education Bachelor Arts Communications 1977 Pennsylvania State University City State communications Reporter editor Daily Collegian, college newspaper MFA creative non-fiction June 2004 Spalding University City State Accomplishments Youngest scholastic sports editor nation top-10 Sunday newspaper Numerous communications awards, including PA business writer year national award PR Shoestring Oversaw communications auditor general's 2008 re-election campaign rolled third-largest vote total PA history, outpolling President Obama Keystone State Crisis communications Fortune 700 companies including Firestone, Equitable Resources Kennametal Inc. Skills agency, community relations, content, counseling, creative writing, crisis communications, clients, customer relations, editor, financial, fundraising, government, Explorer, marketing, Marketing communications, Media relations, natural-gas, press releases, PR, profit, publications, reporter, Speechwriting, stories, strategic planning, Web site design content, Web site, professional writing, writer, annual reports Additional Information Awards: Pennsylvania Keystone Press Award, first place, 1990 Golden Quill Award, first place, 1989 Associated Press Sports Editors, fifth place (national), 1986 Associated Press Managing Editors, first place, 1979",PUBLIC-RELATIONS
"SENIOR MANAGER OF CUSTOMER SUPPORT Summary Charismatic business professional successful managing business ventures profit positions. Effectively guides new products services concept market acceptance. E xperienced sales management, marketing, technical presentation creation service training. Devoted building strategic partnerships persuasion, negotiation personal presence. Highlights Driven succeed Organization assessment Leadership/Management Skills Dependable Time Management Flexible Friendly Personable Persuasive Enthusiastic team player New program promotion implementation Marketing savvy Meticulous attention detail Focused customer satisfaction Excellent written verbal communicator Trade shows Presentations Accomplishments Spearheaded company-wide prospecting, marketing closing endeavors. Brought NASA Southwest Airlines clients. Collaborated prospective clients prepare efficient product marketing strategies drive business development. Consistently generated additional revenue skilled sales techniques. Experience 02/2016 Current Senior Manager Customer Support Company Name － City State Perform Manager Customer Support duties addition following:. Meet major airlines domestically internationally secure future business contracts. Reserve travel including airline hotel accommodations department. Utilize company leads expand current customer base follow leads promptly via phone, email customer visits. 06/2013 01/2016 Manager Customer Support Company Name － City State Develop maximum sales potential major airline customers excellent customer service techniques knowledge products services, well competition's strengths weaknesses. Build maintain quality relations customers increase volume sales consistent basis ongoing determination customer needs. Evaluate calculate prices, discounts proposals meet specific customer requirements efficient manner. Train customer support representatives required. Possess strong management characteristics take charge situations, set examples deliver results. Coordinate events including golf outings, trade shows, baseball games hosted customer dinners. Order promotional items trade shows selected holiday gifts. 03/2012 06/2013 Customer Support Representative Company Name － City State Processed customer quotes verified accurate customer product information. Managed submitted requests quotes initiated quoting process cultivate new business. Manage expedite customer orders ensure customer satisfaction. Utilize Microsoft Office applicable customer's needs creating databases spreadsheets improved inventory management customer reporting accuracy. Coordinated ""pre-sale"" development sales personnel include pricing, availability configuration profitability. Research current market demands competition. Assist Director Powerplant Operations assigned tasks. 07/2011 03/2012 Administrative Assistant Company Name － City State Demonstrated capacity provide support executive -level staff; managed essential tasks, coordinated travel marketing-support activities. Demonstrate excellent oral written communication skills. Oversee receptionist area, including greeting visitors responding telephone in-person requests information. Organized file systems maintained electronic paper files. 10/2003 03/2011 Lead Flight Attendant Company Name － City State Managed crew five flight attendants; performing necessary flight attendant duties pertaining in- flight safety customer service; Verify first aid kits emergency equipment, including fire extinguishers oxygen bottles, working order within FAA limits. Inspect clean cabins, checking problems making sure cabins order. Ensured passenger safety customer satisfaction according FAA company policies; Answered passengers' questions flights, aircraft, weather, travel routes services, arrival times, and/or schedules. Assist passengers entering disembarking aircraft. Assist passengers placing carry- luggage overhead, garment, under-seat storage. Trained mentored new flight attendants; Participating training programs organized company provide update techniques relevant safety. Maintained high level personal decorum professional conduct uniform. Operate audio video systems. Willing relocate: Anywhere Skills audio, excellent oral, contracts, customer satisfaction, excellent customer service, customer service, Customer Support, databases, Dependable, email, first aid, Inspect, inventory management, Leadership, Director, Management Skills, marketing, market, Microsoft Office, personnel, policies, pricing, proposals, quality, receptionist, reporting, Research, safety, sales, spreadsheets, telephone, phone, Time Management, trade shows, training programs, video, written communication skills Additional Information Willing relocate: Anywhere Authorized work US employer LINKS https://www.linkedin.com/in/jesi-crane-53995933",AVIATION
"SALES MANAGER Professional Summary Accomplished energetic solid history achievement sales. Motivated leader strong organizational prioritization abilities. Areas expertise include Meeting Goals, Negotiation Selling Customer Needs. Interests Music Production, Graphic Art Design Fitness Training Skills •Computers Electronics •Administration Management •Critical Thinking •Negotiation •Persuasion •Sales Marketing Experience 01/2010 Current Sales Manager Company Name － City State Resolve customer complaints regarding sales service. Direct coordinate activities involving sales manufactured products, services, commodities subjects sale. Plan direct staffing, training, performance evaluations develop control sales service. Determine price schedules discount rates. Confer potential customers regarding equipment needs advise customers types equipment purchase. Review operational records reports project sales determine profitability. Direct foreign sales service outlets organization. Advise dealers distributors policies operating procedures ensure functional effectiveness business. Monitor customer preferences determine focus sales efforts. Confer consult department heads plan advertising services secure information equipment customer specifications. Direct, coordinate, review activities sales service accounting record keeping, receiving shipping operations. 07/2007 03/2010 Emergency Road Service Technician Company Name － City State Identify inflate tires correctly size ply. Place wheels balancing machines determine counterweights required balance wheels. Raise vehicles, using hydraulic jacks. Remount wheels onto vehicles. Unbolt wheels vehicles remove them, using lug wrenches hand power tools. Apply rubber cement buffed tire casings prior vulcanization process. Reassemble tires onto wheels. Drive automobile service trucks industrial sites provide services respond emergency calls. Replace valve stems remove puncturing objects. Hammer required counterweights onto rims wheels. Inspect tire casings defects, holes tears. Glue tire patches ruptures tire casings, using rubber cement. Prepare rims wheel drums reassembly scraping, grinding, sandblasting. Assist mechanics perform duties directed. Inflate inner tubes immerse water locate leaks. 03/2005 09/2007 Wholesale Food Supplier Company Name － City State Sell keep records sales products truck inventory. Maintain records, vehicle logs, records cargo, billing statements, accordance regulations. Drive vehicles capacities three tons transport materials specified destinations, railroad stations, plants, residences, offices, within industrial yards. Wrap, weigh, label price cuts meat. Prepare special cuts meat ordered customers. Cut, trim, bone, tie, grind meats, beef, pork, poultry prepare meat cooking form. Total sales, collect money customers. Use knives, cleavers, meat saws, bandsaws, equipment perform meat cutting trimming. Cut trim meat prepare packing. Inspect meat products defects, bruises blemishes remove along excess fat. Confer customers telephone person provide information products services, take enter orders, cancel accounts, obtain details complaints. Total sales, collect money customers. Prepare purchase orders, solicit bid proposals, review requisitions goods services. Analyze price proposals, financial reports, data information determine reasonable prices. Purchase highest quality merchandise lowest possible price correct amounts. Study sales records inventory levels current stock develop strategic purchasing programs facilitate employee access supplies. Negotiate prices, discount terms transportation arrangements merchandise. Consult store merchandise managers budgets goods purchased. Collect money customers, make change, record transactions customer receipts. Drive trucks deliver items food, medical supplies, newspapers. Write customer orders sales contracts according company guidelines. Inform regular customers new products services price changes. Record sales delivery information daily sales delivery record. Call prospective customers explain company services solicit new business. Listen resolve customers' complaints regarding products services. Education 2012 High School Diploma General Pennsauken High School － City State Additional Information Volunteer Activities Seeds Of Hope Oct 2013 present Serve food, beverages, desserts lunchrooms, business industrial establishments. Community Service, etc.",SALES
"ENGINEERING TECHNICIAN V Experience 04/2014 07/2015 Engineering Technician V Company Name － City State 04/1996 07/2015 Engineering Technician V Company Name － City State I 29 years progressive experience electrical, communications, electronics, telecommunications fields. As Technical Team Lead, led major USCG shipboard communications upgrades shipboard installations 225' Seagoing Buoy Tenders (WLB), 175' Coastal Buoy Tenders (WLM), 87' Coastal Patrol Boats (WPB) mitigate electromagnetic interference (EMI) vessels VHF transceivers satellite-based GPS systems. He team led implementation TCTO 2010 fielded VHF antenna relocation 225' WLB class 175' WLM class. He coordinated team leader prototype VHF antenna relocation 225' WLB class. He part team designed developed Relocation Replacement CEMT-4265A antennas 87' WPB. He also coordinated team lead VHF relocation tasking classes USCG vessels. Mr. Roshto responsible scheduling, planning, performing field implementation EMC-EMI Program Support including USCG/USN RADHAZ/EMI control measures. He also provided technical leadership Topside Maintenance Dockside Repair program included USCG/USN HF, VHF UHF Communications Systems. Mr. Roshto 10 years' experience supporting Differential Global Positioning System (DGPS) installations, Nationwide Differential Global Positioning System (NDGPS) installations, electronic communication equipment systems including DGPS Radio Beacon Transmitters. His experience includes installation cables, electrical systems, computer systems, DGPS radio beacon sites. He supervised installation team various DGPS sites including refurbishment shelters, upgrade electrical systems, installation security monitoring systems, installation concrete tower foundations, installation towers, DGPS related equipment. Mr. Roshto also brings verbal written communications skills support understanding customers' needs team performance. As Engineering Technician V, Mr. Roshto provided technical team leadership USCG shipboard VHF antenna upgrades past five years. This included VHF antenna upgrades, removals, installations 225' Seagoing Buoy Tenders (WLB), 175' Coastal Buoy Tenders (WLM), 87' Coastal Patrol Boats (WPB). He technical team lead upgrade installation VHF antennas eleven 225' WLBs, including USCGC Alder (WLB-216) Duluth, MN, USCGC Aspen (WLB-208) San Francisco, CA, USCGC Fir (WLB-213) Astoria, OR, USCGC Hickory (WLB-212) Homer, AK, USCGC Kukui (WLB-203) Honolulu, HI, USCGC Maple (WLB-207) Sitka, AK, USCGC Oak (WLB-211) Charleston, SC, USCGC Sequoia (WLB-215) Santa Rita, Guam, USCGC Spar (WLB-206) Kodiak, AK, USCGC Sycamore (WLB-209) Cordova, AK, well prototype installation USCGC Walnut (WLB-205) Honolulu, HI. Mr. Roshto's VHF antenna upgrades involved configuration, pre-installation testing, installation, cabling, connecting, post-installation testing CEMT-396-1 antennas HS-2774-1 antennas VHF antennas shipboard upgrades 225' WLBs, 175' WLMs, 87' WPB, relocations installation mitigate electromagnetic interference USCG vessels. For projects, Mr. Roshto responsible for: Developing technical documentation Pre-Maintenance Test (PMT) documents, Pre-Installation Test Check Out (PITCO) documents, Onsite Installation In-Brief ""Visit Books"", System Operational Test (SOVT) documents Coordination scheduling USCG C4IT Service Center WLB vessel on-site shipboard activities Pre-maintenance testing antennas contractor provided equipment Conducting in-brief USCG ship personnel planned VHF antenna relocation, removal old antennas/equipment, installation new antennas, detailed description work, shipboard installation schedule Performing shipboard interface GOTR C3CEN inspecting activity. Performing pre-installation walkthrough site survey onboard USCG vessels Performing onboard Pre-Installation Testing Checkout (PITCO) documentation prior installation activities Removing outdated VHF antennas, HF FAX antennas, AM broadcast antennas, associated transmission lines, mounts, sealing hull penetrations Performing installation relocation VHF antennas, well installation foundations, antenna mounts, cabling, provided stuffing tube installation, cable mount installation, connection termination antennas transceiver equipment Performed cable continuity check, cable banding, cable identification tags Coordinating welder supporting firewatch roles ensured quality welding grinding activities Restoring affected work areas pre-installation condition, disturbed surfaces primed painted match surrounding area Performing System Operational Verification Test (SOVTs) installed relocated equipment, recording SOVT results, ensuring systems properly operating, providing documented SOVT results USCG personnel, including performing Electromagnetic Interference Matrix Electromagnetic Compatibility Inspection Documenting recording field support activities performed equipment changes OPNAV 4790/CK forms Conducting out-brief USCG representatives, addressing issues findings (site survey, PITCO, SOVT), providing documentation (including PITCO results, SOVT results, 4790/CKs) Developing post-installation trip reports final technical documentation Other USCG support projects supported Mr. Roshto included: Worked various shore site shipboard EMC/EMI program support projects including laboratory testing experimentation. Supported various USCG installation projects, required installation electrical systems shore shipboard sites, installation computer equipment associated cables. Performed overhaul maintenance USCG Optical Surveillance (OSS) Systems. Assisted installation electronic standardization plan USCG 41' Utility Boats. Served team leader installation Coast Guard DGPS Radio Beacon transmitter sites. He coordinated team efforts DGPS installations sites Key West, FL, Moriches, NY, Tampa, FL, locations. His duties included fabrication concrete foundations, shelter installation, electrical system installation, heating, ventilating, air conditioning (HVAC); equipment installation, tower/antenna installation. He installed maintained electrical, HVAC, chill water systems. Installed various types conduit, cable trays, cable duct. He oversaw welding, plumbing, carpentry support installation DGPS shelters, electrical systems, towers, foundations, DGPS equipment. Performed installation upgrade USCG HF sites various locations included Greater Antilles Section (GANTSEC). Performed HF Fan Wire Impedance Matching U.S. Navy ships. Assisted installation Appleton, WA prototype Ground Wave Electrical Network (GWEN) conversion DGPS performed number NDGPS conversions. Served team leader installation PA-Alarm Systems USCG WLIC Boats. Performed equipment installations system upgrades Vessel Traffic Control Systems (VTC) numerous locations including Houston/Galveston, TX area. Performed installation set-up National Distress System (NDS) equipment various locations including North Carolina Florida. Installed electrical circuits, video cabling video display system equipment numerous Coast Guard Command Centers. Installed full floor 65 kVA Uninterruptible Power Supply Systems Atlantic Pacific Area Command Centers. Wired new electrical system site. Installed new drop ceiling Pacific Area command center wired new lighting system. Installed maintained BARCO Video Display systems many Coast Guard Command Centers Sectors. 08/1995 04/1996 Maintenance Technician Company Name － City State Mr. Roshto installed electrical systems various equipment conveyers. He participated set facility preparation production automotive seating. He supervised maintenance department second shift production began. He maintained electrical mechanical systems, conveyers Programmable Logic Controllers used production process. He fabricated tools installed fixtures needed aid production. 09/1991 08/1995 Installation Technician Company Name － City State Mr. Roshto installed electrical systems shore ship sites. He installed computer equipment associated cables. He installed Joint Operational Tactical Systems Combat Direction System ships shore facilities. Mr. Roshto performed overhaul maintenance Optical Surveillance systems. As team leader, assisted design installation Coast Guard DGPS Radio Beacon Transmitter sites. He performed maintenance repair equipment facilities various government installations. He performed sheet metal fabrication installation. He installed raised computer floors, walls, ceilings. He installed maintained heating, ventilating, air conditioning, chilled water systems. Mr. Roshto installed various types conduit, cable trays, cable duct. He performed welding, plumbing, carpentry. 01/1985 01/1991 Electrical/Mechanical Foreman Company Name － City State Mr. Roshto installed various commercial/industrial electrical systems including uninterruptible power supplies, motor generators switching systems. He performed installation, troubleshooting, repair production equipment various conveyer systems. He installed small package sorting systems including interface existing outbound computer manifesting system. He assisted in-house personnel QVC Network, Hills Bros. Coffee Allied Colloids, Inc. installation maintenance equipment facilities. 01/1983 01/1985 Electrical Apprentice Company Name － City State Mr. Roshto supported commercial, industrial, residential electrical installations, performed basic troubleshooting. Education 1988 Diploma Norview High School Virginia Apprenticeship Council Electrical Apprenticeship Additional Information Location: Virginia Beach, VA Security Clearance: TOP SECRET Skills automotive, basic, broadcast, cables, cable, cabling, carpentry, chill, CA, conversion, Council, SC, Direction, documentation, electrical systems, electronics, equipment installation, experimentation, FAX, forms, government, GPS, HVAC, inspecting, Inspection, laboratory testing, leadership, team leadership, Team Lead, team leader, lighting, Logic, Maple, mechanical, Navy, NDS, Network, OSS, personnel, plumbing, Positioning, Power Supply, power supplies, quality, Radio, recording, San, scheduling, sorting, technical documentation, Technician V, telecommunications, transmission, troubleshooting, UHF, upgrades, upgrade, VHF, Video, welder, welding, written communications",ENGINEERING
"FINANCIAL AID SPECIALIST Summary Dedicated results-oriented business professional experienced customer service financial aid administration. Superior communication training skills, builds positive relations internal external clients. Versatile problem solver implements plans exceed objectives. Technically proficient Sunguard's Banner Ellucian's Datatel Colleague student information systems well Microsoft business applications: Additional capabilities in: Customer Service Budget Management Business Analysis Problem Resolution Productivity Improvements Process Enhancements Training Documentation Planning/Organization Professional Experience Financial Aid Specialist January 2012 Current Company Name － City State Counsels advises students concerning financial aid opportunities, application processes financial management strategies. Educates students identification sources financial aid available, including requirements regulations within programs. Successfully manages $30,000 annual childcare assistance budget. Interprets, implements ensures College compliance state federal agencies maintaining thorough knowledge federal state financial aid, scholarship rules regulations. Determines eligibility awards financial aid applicants utilizing various software packages. This includes processing applications corrections, document tracking, completing verification process, generating tracking award notifications. Develops maintains effective working relationships client/customer order initiate, facilitate, complete work assigned student service program area. Prepares, updates coordinates policies procedures administering Federal Pell Grant, North Carolina Community College Grants, Education Lottery Scholarship, childcare assistance fund programs. Performs research, data collection, analysis information, report writing. Utilizes, reconciles, manipulates data different internal external software. Student Services Specialist/Financial Aid Counselor January 2010 January 2012 Company Name － State Counsels prospective enrolled students, parents community members aspects financial aid. Reconciles differences arise awarded student eligible receive state federal student aid. Communicates works employees gain understanding commitment set work standards, processes, procedures. Develops maintains effective working relationships client/customer order initiate, facilitate, complete work assigned student service program area. Performs research, data collection, analysis information, report writing. Utilizes, reconciles, manipulates data different internal external software systems. Selected Accomplishments Achieved Financial Aid Employee Quarter 3rd Quarter 2010 superior performance. January 2007 January 2010 Company Name － City State Special Assets Adjuster 1 Minimizes delinquency rates retail loans successful negotiations problem resolution clients. Improves processes management delinquent loans-through thorough analysis-preventing foreclosures, charge-offs, repossessions. Updates management branch lenders regular reports project progress outcomes. Ensures accurate, up-to-date processing documentation review loan services files. Selected Accomplishments Contributed drop delinquency 9.98% 3.12% 1 year personal achievement productivity-enhancing suggestions, starting past-60-day notices first. Doubled monthly collections goal, exceeding $105,000 December 2008. Selected join workflow analysis team, documenting critical data surrounding daily activity. Education Training Bachelor Science Business Administration Finance Management Information Systems 2008 UNIVERSITY OF NORTH CAROLINA AT PEMBROKE － State Business Administration Finance Management Information Systems Affiliations Member, National Association Student Financial Aid Administrators, 2010 Present Member, Southern Association Student Financial Aid Administrators, 2012 Present Member, North Carolina Association Student Financial Aid Administrators, 2010 Present Skills budget, client, clients, data collection, documentation, Financial, financial management, Grants, 98, works, negotiations, policies, problem resolution, processes, Improves processes, progress, report writing, research, retail, workflow analysis",BANKING
"INFORMATION TECHNOLOGY SPECIALIST I Professional Summary Skills account management, cables, cabling, Help Desk, Linux, MS Exchange server, Sharepoint, network security, desktop support, Unix, HP Unix, VBscript, Visual Basic Programming, Windows Server Active Directory account management, Help Desk, Linux, MS Exchange server 2010, network/server security, desktop support, Unix, Windows Server, Geographic Information system, group policy SCOM SCCM, vbscripts Powershell, SANs, Active Directory account management troubleshooting, Help Desk, Linux, MS Exchange server 2010, network/server security, desktop support, Unix, Windows Server, Geographic Information system, group policy SCOM SCCM, vbscripts Powershell, SANs, Work History Information Technology Specialist I Summary Skills Qualifications:. 07/2008 Current Computer Network Specialist Company Name – City State I serve Lan Administrator. I installed maintain 100 servers. I installed maintain Hyper V cluster 9 nodes. I administer several systems including Exchange 2010, Lync 2013, Active Directory 2012 including user accounts group policy, Microsoft System Center Operations Manager 2012, Proofpoint spam filter iBoss web filter, ArcGIS. I manage Active Directory user accounts troubleshoot Active Directory replication issues necessary. I maintain 3 SANs including Nimble, Dell Equallogic StorSimple. I assisted selecting Alertus desktop alerting system watching vendor demonstrations recommending best alerting system environment. I work users high level technical issues analyze issue sand take corrective action. I perform new employee technology orientations cellphone training groups individually. I write modify scripts Powershell, VBscript. I administer Vsphere server. 06/2001 07/2008 Technology Specialist III Company Name – City State Install configure HP network switches, program switch ports assign vlans, connect network wall ports terminate network cables necessary, troubleshoot network port communication errors take appropriate action correct problems, utilize TCP/IP utilities ping, tracert ipconfig diagnose network problems, installed maintain Whats network device connectivity monitoring software configured program send sms messages device service goes down, installed maintained Blackberry Enterprise server MS Exchange server, Fedora Core Linux Multi Router Traffic Grapher, 2 Windows 2003 domain controllers, Renaissance Learning Read 180 servers, Xiotech SAN TNT network security appliance, written number dos vbscript scripts automate many functions, including student user account creation exporting data student information system formatting export file create approximately 5000 student user accounts, create home folders set permissions, utilized group policy secure workstations install new software, implemented district Geographic Information system recommending ArcGIS software manager worked city county agencies acquire base layers created additional layers school sites attendance areas, communicated teachers, managers students, installed supported variety software including anti virus, Office, Fortress desktop security, Rosetta Stone, Escape financial system education software, I used Ghost software image computers necessary. LAN Administrator Install manage Hyper V servers Manage 3 SANS Dell Equallogic, Nimble Storsimple Troubleshooting server client issues Administer Exchange 2010, Proofpoint Spam filter, iBoss web filter, System Center Operations manager Operation manager. EMC Networker backup Installed maintain Active Directory, group policy, user account management Analyzing technical issues improve functio9nality Software/Operating Systems: Windows Server 2016, 2012, 2003, 2000, Windows xp, 7, 10, Linux HP Unix, Microsoft Office 2007, 2010, 2013, 2016, Skype Business, Track It work orders, Escape Financial System, Aeries student information system, Alertus Desktop alerting, Laserfiche, Sharepoint 2013, Lync 2013 iBOSS web filter, Proofpoint Spam filter, Exchange 2010 DAG Client Access Array, Informacast Speaker System,Microsoft System Center Operations Manager, EMC Networker backup software, ArcGIS desktop server, Maas360 mobile phone management, Azure Hardware: Install components network interface cards, ram, video cards, hard drives, Raid controllers, network cabling, motherboards, power supplies also troubleshooting components. Education 2013 I attended several college Computer Science courses. This includes Visual Basic Programming, Unix, several networking courses Exchange week long course EMC Networker week long course ArcGIS week long course Windows 2012 Powershell week long course Skills",INFORMATION-TECHNOLOGY
"ENGINEERING INTERN Summary Automotive Engineer seeking Systems Engineer position esteemed organization scope career advancement professional development. Skills AutoCAD, Ansys, Cero, CATIA, HyperMesh, DFMEA, MS Office Suite, Fortran, C, MATLAB/Simulink, CNC Programming Experience Dec 2016 Company Name Identified technological changes, key issues, trends, design refined vehicle definition. Illustrated vehicle design highlighted major interior exterior dimensions vehicle concept. Presented technology plan parameters. Simulation Analysis 1-2 Shift Processes 6-speed FWD AT, University Michigan-Dearborn, March 2017. Established mathematic model transmission-vehicle system consisting general state variable equation, specific state variable equation 1st gear, 1-2 shift process 2nd gear operation. Simulated launch vehicle rest 1st gear, initiated 1-2 shift speed 15 mph, 2nd gear operation 2 seconds open torque converter fixed throttle position using MATLAB/Simulink. Reduced torque overshoot spark retarding, careful calibration oncoming clutch. Further, torque hole reduced maximum extent help spark retard. Modelling Vehicle cooling system, University Michigan-Dearborn, November 2016. Built Simulink model vehicle cooling system consisting four sub models namely, engine operation, air flowrate, coolant flowrate heat transfer. Determined coolant flow rate, heat rejection engine, engine outlet coolant temperature different vehicle speeds executing simulation model. Computational Analysis Hemispherical Radiating Fin, Visvesvaraya Technological University, April 2015. Derived heat transfer equations using two-dimensional conduction equation spherical coordinates subjected radiative boundary condition, constant base temperature. Solved derived equations using Finite Difference Method Gauss-Seidel iterations writing code FORTRAN 95. Determined Heat transfer improvement function thermal conductivity emissivity, without irradiation. The hemispherical fin starts radiate heat thermal conductivity 3 (W/mK) absorbs heat thermal conductivity 3=""""> Engineering Intern Jan 2016 Jun 2016 Company Name － City Completed basic advanced level training regional training office Maruti Suzuki India Limited. Implemented 5S, Kaizen, Poka-yoke servicing automobiles. Overhauled Engines Transmissions assistance technicians. Carried tasks inspection replacement clutch, common rail, glow plugs, spark plugs, head gaskets, shims, tappets, brake pads, brake shoes, brake fluid, engine oil, coolant, EGR systems, VVT systems, engine filters, fuel filters, wheel bearings. Gained knowledge working CAN Bus systems. Assisted technicians cylinder compression test, servicing inter-coolers, suspension systems, brake systems. Operated SDT (Suzuki Diagnostic Tool) inspect, analyze eliminate errors caused various sensors actuators present different vehicle systems. Mechanical Engineering Intern Jul 2014 Company Name － City The main objective internship understand different mechanisms technical concepts involved end end manufacturing rail coaches engines. The internship helped get feel industry environment. Witnessed various concepts welding, sheet metal works, CNC machine working etc. Benchmarking Preliminary analysis (Mid-Size SUV), University Michigan-Dearborn, September 2016. Collected Customer requirements surveys, websites, magazine and, blogs. Conducted benchmarking study competitor vehicles reference selected vehicle. Developed preliminary specifications target vehicle. Developed Pugh Diagrams determine target vehicle benchmarked vehicles compare reference vehicle. QFD, requirement cascade interface analysis selected vehicle system (Instrument Panel), University Michigan-Dearborn, October 2016. Determined functional specifications application Quality Function Deployment (QFD) selected vehicle system. Cascaded vehicle attributes sub-attributes requirements vehicle system sub-system requirements. Developed interface diagram interface matrix selected vehicle system included major sub-systems. Identified analyzed major trade-offs considered designing selected system fit work vehicle systems. Business Plan Development (Mid-Size SUV), University Michigan-Dearborn, November 2016. Determined developed various features, options, unique characteristics vehicle systems provided brief description proposed vehicle. Determined characteristics anticipated customers provided brief description market segment. Determined selling price sales projection proposed vehicle. Developed Gantt chart System Engineering 'V' model show vehicle program timings various gateways. Determined costs, prepared revenue summary table, developed plots curves containing life-cycle costs revenues vehicle program. Constructed benchmarking table included comparisons done target vehicle competitors risks involved addition new features. Education Training Master Science Automotive Systems Engineering May 2018 University Michigan － City State Automotive Systems Engineering 3.72 Bachelor Engineering Mechanical Engineering June 2015 Visvesvaraya Technological University － City India Mechanical Engineering 75.35 Certifications Product Development, Systems Engineering, Automotive Powertrains, Vehicle Thermal Management, Strength Materials, Design Machine Elements, Fluid Mechanics, Heat Transfer, Thermodynamics Skills Ansys, AutoCAD, automobiles, Automotive, basic, Benchmarking, Business Plan Development, C, calibration, CATIA, CNC, concept, designing, dimensions, features, FORTRAN, functional, gateways, inspection, inspect, market, Materials, MATLAB, MS Office Suite, office, works, oil, Processes, Product Development, Programming, Quality, requirement, selling, sales, Simulation, surveys, Systems Engineering, System Engineering, transmission, unique, websites, welding Additional Information HONORS AND ACTIVITIES *Presented technical seminar ""MOTOR VEHICLE WITH INSERTABLE FOUR WHEEL DRIVE"", Visvesvaraya Technological University. *Non-Resident Graduate Scholarship Recipient, Fall 2016 Winter 2017 terms, University Michigan-Dearborn. *Top 10 class 140 students PES Institute Technology South Campus, Visvesvaraya Technological University.",ENGINEERING
"CONSULTANT Professional Profile Consultant/System Engineer 6 years HealthCare IT. Primary focus Linux recent emphasis Regulatory Consulting Transition Care. Experienced training development associates along development documentation. Qualifications Working independently Training program implementation Quality control Process improvement System testing Gap analysis System administration UNIX system performance monitoring Technical writing Unix/Linux environments Relevant Experience Created build guides ultimately led automation many elements build process several teams. This automation saved team well others, weeks build time allowed standardized process. Experience Consultant 08/2015 Current Company Name City State Provides leadership oversight engagements results met time well ensure value provided client. Ensures appropriate resources allocated maintained facilitate successful completion projects, includes working Project Managers across Consulting Organization ensure project alignment. Multi-tasks delivery several project initiatives designed enhance services level support provided client. Plans arranges project deliverables alignment expectations client business need ensure client successfully able meet Meaningful Use measures. Conduct on-site client workshops client summits needed determined hospital systems. Manage Provider hospital data various tools including DiscernVisualDeveloper, HNAuser, Bedrock Build hundreds rules pools Direct Transition Care clients. Create maintain build guides team collateral use future client new hire training. Build guides workflows also used partner internal automation team streamline processes. Works hospital systems designated HIM staff maintain systems begin disengage product. SYSTEM ENGINEER Health Sentry 02/2013 08/2015 Company Name City State Backend support production servers extracted data Linux systems including investigation corrupt data, creating SSH keys, extracting data client database, managing disk space troubleshooting. Front end work production servers maintaining OpsJobs troubleshooting operation failures. Often working client teach ongoing maintenance OpsJob. Effectively communicate project status reports internally well client weekly meetings calls. Create various macros spreadsheets quality assurance checking Create run numerous SQL queries. Manage monitor FTP, PHINMS VPN connections daily basis provide proactive approach catching issues. Use custom CCL scripts modify format HL7 messages. Create provide appropriate workflow documentation clients support system setup testing processes. Adhere applicable client access, client notification, change management policies procedures. Work Engineers alleviate problems data extracts. SYSTEM ENGINEER 06/2012 02/2013 Company Name City State Assist HR teams designing implementing solutions Rebuilt custom tool Events Planning team using Microsoft Access. Put together documentation implemented changes Assist PeopleSoft, Data Archive Manager, Taleo resume parsing project Conduct ""fact finding"" meetings various team members better understand solution would used. Held regular meetings provide updates current status work give timeline completion. SYSTEM ENGINEER Project Implementation 05/2010 06/2012 Company Name City State CernerWorks Project Implementation Backend support servers operating Linux, AIX, HP-UX, occasional VMS systems. Support service pack installation continued maintenance solutions, infrastructure. Identify applications performance/reliability issues; analyzes formulate proposed method correct issues. Perform domain replicate/refreshes production environment non-production environment. Work queue Service Requests resolve issues client reported internal teams encountered. Worked internal architects resolve complicated issues. Manage end user access privileges including group 0 access, creation user profiles, custom lists. Support maintenance specific clients servers/application needs including after-hours work. Build various servers including Websphere, RRD, Chart Citrix Servers. Coordinate client testing environment functionality well service pack installs subsequent downtimes. Completed numerous service package installs non-production clients testing partners. Maintain long-term support management; troubleshoot resolve issues daily. Education MBA Information Systems 2015 Park University City State Information Systems Bachelors Science Business Administration/Management 2015 Park University City State Business Administration/Management Associates Applied Science Computer Networking 2010 ITT-Technical Institute City State Computer Networking Skills AIX, automation, change management, Citrix, Consulting, client, clients, database, delivery, designing, documentation, FTP, HP-UX, HR, leadership, Linux, macros, managing, meetings, access, Microsoft Access, Works, PeopleSoft, policies, processes, quality assurance, SSH, Servers, scripts, spreadsheets, SQL, troubleshooting, VPN, VMS, Websphere, workflow, workshops",CONSULTANT
"ADVOCATE Summary In-depth knowledge taking orders, compute charges, administer billing payments. Hands-on experience reviewing, updating making changes customer accounts. Track record listening responding customers' needs concerns. Able handle returns complaints effectively. Demonstrated ability record details client contacts service history. Proven ability determine answers solutions quickly. Special talent handling irate angry customers. Proven written oral communication skills Proficient managing business correspondence Ability organize personal work priorities Knowledge filing updating records Ability work independently part team Excellent organizational skills Expert handling office equipment Internet savvy proven expertise using MS Office applications Excellent customer service orientation Special talent researching analyzing data effectively Exceptional attention detail proven interpersonal skills Skills Microsoft Word Microsoft Office Microsoft Outlook Microsoft Power Point Microsoft Excel Mostly Microsoft Excel Microsoft Word Experience 10/2016 Current Advocate Company Name － City State Respond resolve first call, customer service inquires issues identifying topic type assistance caller needs benefits, eligibility claims, financial spending accounts correspondence. Help guide educate customers fundamentals benefits consumer-driven health care topics include managing health well-being selecting best benefit plan options, maximizing value health plan benefits choosing quality care provider Intervene care providers (doctor's offices) behalf customer assist appointment scheduling connections internal specialists assistance needed Assist customers navigating myuhc.com UnitedHealth Group websites encourage reassure become self-sufficient Own problem resolution behalf customer real time comprehensive timely follow-up member Research complex issues across multiple databases work support resources resolve customer issues and/or partner others resolve escalated issues Provide education status previously submitted pre-authorizations pre-determination requests Meet performance goals established position areas of: efficiency, call quality, customer satisfaction, first call resolution attendance 06/2015 10/2016 CSR II Company Name － City State Received award excellent customer service Received ""Year service Award"" Received 5 year award Received employee month twice Brookdale Senior Living Received ""Consultant Sales Award"" Received employee recognition 6 months row along trophy excellence 6 trophies JP Morgan Chase. I Top Performer 2014. 10/2013 06/2015 Business Banker Company Name － City State As Business Banker I provided guidance assistance business owners managing accounts. I manage quality assurance, problem resolution, lot data entry. Worked lot numbers. I Peer Coach I help train, guide, motivate new hires. Responsible ensuring client experience world class interactions/issues resolved accurately expediently. Handle client email/phone call interactions maintenance nature retaining thorough knowledge Policies Procedures systems order assist client manage escalated issues. Use high level client service skills order defuse potentially difficult and/or upset customers complex issues. Took initiative create escalation issue cannot resolved within anticipated service level one creates risk exposure customer bank. Identify trends within escalated emails/issues lead improvement opportunities policies/procedures processes. Utilize time work efficiently meet exceed production goals outlined metrics scorecard. Consistently perform follow ensure customer satisfaction validate accuracy work. Was required assist department meeting exceeding SLA's handling functions volumes fluctuate. Research resolve complex client's issues working partnership partner groups. Types cases included fraud resolution, treasury solutions, complex account maintenance, internal relationship maintenance billing inquiries. Support field Business Relationship Managers successful servicing customers. Investigate electronic transactions successful resolution. Use multiple systems internal resources resolve issues. Increase customer satisfaction excellent communication follow up. Document issues record resolutions firm's system record. Acted independently within policy assist customers internal partners escalate cases policy preventing us delivering right client experience. Demonstrate sound decision making skills protect firm's interest providing superior customer experience. 04/2004 09/2013 Life Enrichment Coordinator/Marketing Coordinator Company Name － City State Designed creative exciting life enrichment program meet individual needs interests community. Plan monthly calendar community. Participated discharge planning members management team. Coordinated transportation, monitored budget, equipment, supplies Microsoft Excel. Provided guidance acted resource staff importance life enrichment. Ensured programs met state, federal, local regulations. Coordinate quarterly events community. Developed maintained contact community agencies supervise volunteers. Coordinated move-ins move-outs. Coordinated Welcome Committee. Lots Data Entry Microsoft Excel filing. Education Training 2018 Business Administration Human Resources Argosy University Business Administration Human Resources 2001 Paralegal Studies Penn Foster University Paralegal Studies 1997 Cosmetology College National Beauty College 1996 High School Diploma Business Cosmetology W.W. Samuell High School Business Cosmetology Skills adding machines, Balance, billing, bonds, budget, Business Administration, calculators, cashier, clerical, Coach, excellent communication, Consultant, client, customer satisfaction, excellent customer service, Data Entry, decision making, discharge planning, email, filing, financial, funds, Human Resource, managing, Microsoft Excel, exchange, mail, money, Microsoft Office, Microsoft Outlook, Microsoft Power Point, Microsoft Word, photography, Policies, problem resolution, processes, purchasing, quality assurance, receiving, maintain records, Research, Sales, SLA, sound, phone, transportation, treasury, type, typing, written",ADVOCATE
"Kimberly Fisheli Summary Dedicated responsive Special Education Teacher proven skills classroom management, behavior modification individualized support. Comfortable working students skill levels promote learning boost educational success. Serves role model using growth mindset develop young minds inspire love learning. Experience Substitute Teacher 06/2017 Current Company Name City State Enforced classroom routines keep students schedule operating consistent level. Implemented lesson plans assigned classroom teacher educate students key concepts. Maintained student attendance assignment records prevent lapses teacher absences. Oversaw pop quizzes, material exams standardized tests facilitate instruction. Applied proactive behavior management techniques facilitate classroom discipline. Provided notes reports school day activities primary teacher. Long-Term Special Education Substitute 02/2021 06/2021 Company Name City State Eliminated learning gaps effectively instructed students using teaching aids motivational strategies. Facilitated functional life skills development students autism explicit instruction repetition entrench skills. Established communicated clear objectives lessons, units projects students. Fostered positive trusting relationships students increase engagement. Organized prepared instructional materials, communiqués reports facilitate student learning. Worked students specialized needs accomplish tasks build practical skills. Collaborated conventional education instructors across multiple departments optimize student learning. Developed interesting interactive learning methods tailored help students individual needs. Transitioned students across grade levels careful planning preparation. Encouraged student empathy others build confidence improve self-image. Enforced classroom routines keep students schedule operating consistent level. Implemented lesson plans assigned classroom teacher educate students key concepts. Maintained student attendance assignment records prevent lapses teacher absences. Mentored, tutored instructed students break student support. Oversaw pop quizzes, material exams standardized tests facilitate instruction. Liaised teachers develop cohesive educational plans improve student support. Assisted fellow teachers assignments, special projects, tests, administrative updates grading needed. Taught students fundamental building blocks advanced concepts. Assigned homework students based curricula modified based daily progress. Used Google Classroom organize lesson plans long-term interim assignments. Studied Science World History better understand content assist projects assignments. Kept detailed records student progress, attendance assignments Google Classroom Aries. Engaged students discussions promote interest drive learning. Built strengthened positive relationships students, parents teaching staff. Promoted learning leveraging traditional modern instructional strategies. Leveraged diverse instructional strategies hands-on activities engage students boost understanding material. Substitute Teacher 09/2010 05/2018 Company Name City State Implemented lesson plans assigned classroom teacher educate students key concepts. Maintained student attendance assignment records prevent lapses teacher absences. Enforced classroom routines keep students schedule operating consistent level. Used Blackboard Powerschool organize lesson plans long-term interim assignments. Helped students build learning study skills achieve life-long educational goals. Provided notes reports school day activities primary teacher. Leveraged diverse instructional strategies hands-on activities engage students boost understanding material. Mentored, tutored instructed students school planning times. Kept detailed records student progress, attendance assignments Powerschool SEIS. Promoted learning leveraging traditional modern instructional strategies. Reported problem students principal maintain control classroom. Assigned homework students based curricula modified based daily progress. Applied proactive behavior management techniques facilitate classroom discipline. Differentiated classroom small group instruction meet needs students various learning styles abilities. Built strengthened positive relationships students, parents teaching staff. Oversaw pop quizzes, material exams standardized tests facilitate instruction. Assisted fellow teachers assignments, special projects, tests, administrative updates grading needed. Liaised teachers develop cohesive educational plans improve student support. Eliminated learning gaps effectively instructed students using teaching aids motivational strategies. Developed IEP leverage developmental practices educational theories achieve educational objectives. Participated week-long intensive leadership training provided training colleagues applied behavior analysis. Wrote presented documents Individual Education Plan conferences. Established communicated clear objectives lessons, units projects students parents. Fostered positive trusting relationships students increase engagement. Organized prepared instructional materials, communiqués reports facilitate student learning. Delivered specialized classroom instruction students developmental disorders. Worked students specialized needs accomplish tasks build practical skills. Collaborated conventional education instructors across multiple departments optimize student learning. Promoted language development skills reading storytelling. Developed interesting interactive learning methods tailored help students individual needs. Transitioned students across grade levels careful planning preparation. Developed individual educational plans designed promote educational, physical social development. Implemented specialized tests evaluate literacy performance. Encouraged student empathy others build confidence improve self-image. Supervised field trips local parks, fire stations zoos develop social skills community awareness. Conducted small group individual classroom activities students based differentiated learning needs. Education Training Associate Arts Liberal Arts And General Studies 05/2005 Fullerton College City State Bachelor Science Child And Adolescent Studies 05/2009 California State University Fullerton City State 3.11 GPA Member Phi Beta Delta Member Education Specialist Teaching Credential Special Education 05/2010 California State University Fullerton City Honor Society International Scholars Member Activities Honors PTA Honorary Service Award, awarded Benton Middle School PTSA FUHS Dance Booster Club Secretary 2020-2021 FUHS Dance Booster Club President 2018-2020 FUHS Dance Booster Club Member-at Large 2017-18 FUHS Choir Booster Club Member-at-Large 2017-21 FUHS Theatre Booster Club Member-at-large 2017-21 FUHS PTSA Member 2017-2021 Skills Behavior modeling Video conferencing Smartboard technology Proficient Google Classroom Aries Activity planning Compliance Technology savvy Proctoring Individualized care Quizzes, tests exams Classroom discipline Effective listening Tutoring school help Interdisciplinary teaching Effectively work parents CPR/First-aid certified Behavioral/cognitive skills development Team collaboration Positive student engagement Behavior modification Special needs students Mediation advocacy talent",TEACHER
"VICE PRESIDENT INFORMATION TECHNOLOGY INFRASTRUCTURE OPERATIONS Summary Results-driven IT executive management professional 20 years experience diverse industries, including healthcare marketing. Expertise includes team leadership, technical architecture, training development, disaster recovery planning, information protection analysis. Dynamic, resourceful, extremely driven individual deep passion creating delivering programs solutions empower team, company, customer meet exceed desired expectations Skills •Infrastructure Management •Data Center Operations •Project Management •Team Building/Coaching •Vendor Management Negotiation •Budget Management •Policy/Program Development •LAN/WAN, SAN, Firewalls Routers • Experience Company Name City State Vice President Information Technology Infrastructure Operations 06/2008 Current Reduced overall network bandwidth costs 15%, ISP consolidation management. Manages cloud based phone system (8x8) multiple remote locations well on-premise phone systems. Responsible Infrastructure Operations annual budget, including purchasing new equipment, software licenses, network equipment. Led, mentored developed team infrastructure engineers, architects, administrators across multiple geographic locations. Manages multiple datacenters, premise network server, Cloud presence. Responsible vendor relationships, contracts, negotiating change management. Successfully migrated 700 users three different domain On-Premise Exchange servers MS Exchange online single domain. Planning, executing migration on-prem SaaS servers application cloud based solution. Lead, manage, support design, development, implementation infrastructure hardware, software, network components well disaster recovery business continuity practices. Currently managing infrastructure IT Operations offshore delivery center. Document Execute IT policies company wide. Company Name City State Director Network Operations 07/2006 06/2008 Maintains Nortel BCM telephony servers, including analog VoIP phones. Provide technical support designers, marketing sales departments, suppliers, engineers team members throughout product development implementation process. Monitor functioning equipment make necessary modifications ensure system operates conformance specifications. Build, test, modify product prototypes using working models theoretical models constructed computer simulation. Store, retrieve, manipulate data analysis system capabilities requirements. Setup, maintained, monitored 90 remote branch office locations. Each internet access tied back Chicago office IPsec tunnel Cisco ASA. Responsible Entrapass Security system allowing access suite doors utilizing ID badge. Setup, configured supports multiple CRM ERP Systems (Sage MAS500 CRM Dynamics), well converting QuickBooks DB Sage MAS 500. Company Name City State Information Operations Specialist 02/2005 07/2006 Responsible administering Microsoft 2000/2003 environment, consisting 50 primarily Proliant servers, including patch management, account maintenance, general system administration duties. Maintains Cisco Call Manager Application Unity Server, providing VOIP services user community. Built new PC deployment image using Symantec Ghost Intrinsic Swimage, responsible creating silent install packages third party applications. Implemented new backup procedures using Legato Networker tape backup systems Qualstar Jukebox, bringing hospital within HIPAA standards compliance. Company Name City State Customer Care Representative Help Desk Technician supporting 09/2003 02/2005 Primarily supported LawInContext, BakerMaks, Client Matter Intake System (CMIS). Active team member providing regression testing various software builds proprietary law document management solution. Administering Linux based system host internal Knowledge Base Portal assisting help desk agents daily troubleshooting. Company Name City State System Administrator 10/1998 12/2001 Administered several enterprise servers running mixed environment including Sun Solaris, Red Hat Linux, FreeBSD, SCO Unix, Windows NT/2000. Developed maintained UNIX shell scripts, used automate daily help desk agent tasks. Selected attend 15 week IBM Emerging Leaders workshop included training breakthrough thinking, team building, team performance, managing multiple priorities. Designed developed UNIX login reauthorization program using C, Shell Scripting, Oracle, web development resulting approximately 40,000 unused unauthorized UNIX logins cleared servers. Company Name City State Healthcare Systems Specialist 02/1993 11/1998 Maintain records goods ordered received. Review, evaluate, approve specifications issuing awarding bids. Control purchasing department budgets. Maintain administer computer networks related computing environments including computer hardware, systems software, applications software, configurations. Perform data backups disaster recovery operations. Design, configure, test computer hardware, networking software operating system software. Attended Air Force Airman Leadership School, graduating honor graduate. Education Training Bachelor Science Computer Science TROY STATE UNIVERSITY City State Montgomery Associate Science Healthcare Systems Community College Air Force City State Montgomery",INFORMATION-TECHNOLOGY
"OWNER/CONSULTANT Summary Proven marketing public relations executive expertise creating, implementing executing facets marketing, press national promotions including major entertainment industry premieres, concerts events, national network product launches. Extensive experience hospitality, music, family, biotech non-profit industries. Highlights Experience Owner/Consultant August 2006 Current Company Name － City State Develop implement public relations plans strategies top consumer brands gain major local national exposure clients. Clients included First Annual La Costa Film Festival, Spinal Elements, Make-A-Wish San Diego, American Express, Ogilvy Public Relations (NY), Walt Disney Records, The Los Angeles College Music, Keep California Beautiful locally-based Rock 'n Roll marathon Kids Rock marathon series. Highlights include:. Securing placement major feature stories television, newspapers magazines national local level, including limited The Associated Press, Time Magazine, Rolling Stone, Oprah Magazine, Fast Company, Business Week, AARP Magazine, Ladies Home Journal, Fox Business News, CNN, USA Today, The New York Daily News, The Los Angeles Times, Extra!, E! News Daily, numerous top daily newspapers TV stations across country. Consistently place major stories local clients local San Diego Southern California media, including TV news outlets, San Diego Union Tribune, FINE Magazine, San Diego Magazine, Westways magazine, Sunset magazine, Travel Leisure magazine, Carlsbad magazine, area Z Code magazines, Ranch Coast magazine, San Diego Business Journal etc. Associate Executive Director January 2001 August 2006 Company Name － City State Developed implemented public relations plans branding strategies expand musical instrument product market increase public awareness benefits music music making largest trade-only music products show world non-profit media arm (AMC NAMM Foundation). Oversaw two national PR firms. Developed strategic partnerships major national corporations including Disney, Fisher Price, Paramount Home Video, Teen People magazine, American Idol magazine, The Afterschool Alliance, Justin Timberlake Foundation John Lennon Educational Tour Bus expand music-making messaging millions consumers. These partnerships resulted hundreds millions media impressions worth ad rate value $50 million dollars. Oversaw public relations strategies activities NAMM messaging general public. Directed national press launch Sesame Street Music Works 2002; annual petition drives, media campaigns events Capitol Hill; NAMM's Rose Parade activities; youth marketing initiatives themusicedge.com. Campaigns I overseen average 5 billion media impressions year. Manager November 1997 January 2001 Company Name － City State Managed publicity press coverage Walt Disney Records' products. Served liaison publicity marketing departments ensure seamless implementation overall marketing plans. Chosen Walt Disney Records representative serve Michael Eisner's Disney Learning Partnership, non-profit committee. Directed development press kits; wrote press releases, biographies press materials label. Wrote placed stories WDR marketing strategies trades Billboard, ADWEEK Brandweek. Produced EPKs videos major CD artist releases. Secured placement major feature stories television, newspapers magazines national local level, including limited CNN, USA Today, The New York Daily News, The New York Times, The Los Angeles Times, Access Hollywood, E! News Daily, Entertainment Weekly. Planned, covered executed regional Walt Disney Records' events, including Mulan press junket Christina Aguilera 98 Degrees Lion King Broadway cast signings. Responsible successful media launch Radio Disney Jams album franchise, resulting 50 million consumer impressions. Spearheaded ""Importance Music"" pro-social campaign, resulted increased press exposure label spanned multiple Disney divisions. Developed relationship NAMM, International Music Products Association American Music Conference (AMC) provided expanded press opportunities relevant projects artists (Phil Collins/Tarzan, Disney's Lullaby album) promoted good-will message Walt Disney Records. Account Executive January 1995 November 1997 Company Name － City State Planned, coordinated executed full-fledged publicity campaigns tailor-made specific client. Successfully obtained major exposure clients, including E! News Daily, Extra, CNN, KABC-TV News (Los Angeles), KTTV News (LA), KCAL-TV News (LA), KROQ-FM (LA) The Los Angeles Times. Celebrity talent booking (Inside Edition, American Journal) coordinating special events (Pre-Emmy Awards party, Cable Ace Awards honorary dinners). Produced press kits, wrote biographies press releases. Established maintained contact electronic, print radio media representatives; coordinated media interviews. writer March 1994 December 1994 Company Name － City State Wrote articles corporate newsletter. Interviewed executives, researched relevant issues prepared articles publication. Education Bachelor Arts Communications Public relations writing August, 1993 University Missouri － City State Communications Public relations writing Skills ad, artist, benefits, branding, Cable, CD, com, client, Clients, special events, Fast, Film, marketing plans, marketing strategies, marketing, market, materials, messaging, Access, 98, Works, newsletter, newspapers, press kits, Press, press releases, PR, profit, Public Relations, publication, publicity, Express, Radio, San, FM, stories, strategic, TV, television, Video, articles",PUBLIC-RELATIONS
"INTERIM SENIOR DIGITAL MARKETING STRATEGY MANAGER Summary I digital marketing strategist specializing lead generation content strategy, digital campaign optimization, marketing digital social media platforms. Highlights Dependable Direct marketing campaigns Mobile marketing Excellent written verbal communicator Deadline-driven Enthusiastic team player Market segmentation Advertising Self-directed Problem solving Leveraging third-party analysis Cross-functional team leadership Decisive Competitive analysis Go-to-market strategy development Project management Creative Innovative Accomplishments Developed social media strategy Increased leads social media engagement marketing %% XXX time. Implemented social media management software Managed Radian 6 Experience Interim Senior Digital Marketing Strategy Manager 08/2015 01/2016 Company Name City State Identified, developed evaluated marketing strategies based knowledge company objectives market trends. Collaborated advertising promotion managers promote products services. Managed new product content releases. Promoted brand awareness SEO optimization attractive web design. Wrote creative engaging briefs internal external agencies. Worked effectively heavily cross-functional, fast paced environment. Managed, mentored developed team [Number] product managers. Spearheaded creation blogs social media content. Managed company customer engagement campaigns. Manage team eight content coordinators, writers social media managers Oversee social media management Develop digital content strategy Responsible analytics content reporting including SEO social media Generate leads content marketing, social media advertising PPC Lead nurturing campaigns email communications/ lead generations. Owner 07/2010 08/2015 Company Name City State Developed digital strategies support organization's business goals objectives Spearheaded creation blogs social media content.Managed, mentored developed team [Number] product managers.Produced engaging online marketing campaigns.Planned managed budgets excess $100,000. Communicated designers, graphic producers, video editors videographers create cohesive company voice. Content development including blogs, email newsletters, presentations video Led social media initiatives hospitals service lines Managed Site Core content development major website migration Community manager social media platforms (Facebook, Twitter, Pinterest, Google +) Blog consumer B B audiences Wrote e-newsletters Responsible search engine optimization, marketing pay-per-click campaign management. Co-owner/ founder 08/2010 01/2016 Company Name City State Co-founder networking events company specializing social media women Host Twitter parties, created branded campaigns, manage email marketing Work brands UPS, Google, Logitech, Zagat, Frito Lay Planned managed budgets excess $[Amount].Evaluated return-on-investment profit-loss projections.Identified, developed evaluated marketing strategies based knowledge company objectives market trends. Manage social media accounts brands Operate franchises Chicago, New Jersey Atlanta. Writer 10/2008 01/2016 Company Name City State Features staff writer monthly, local magazine. Wrote unique text SJ Magazine, including general branded content. Manager 02/2010 07/2010 Company Name City State Developed strategy implemented first social media marketing initiatives. Content manager Virtua.org, VirtuaWoman.org VirtuaBaby.org. Produced presentations senior leadership internal communications Led staff external agencies develop products promotions, analyze sales, manage trade shows, purchase media, provide creative services, conduct PR. Led cross-functional team product development lifecycle strategic planning functions new release [Type] product, generating [$] sales. Manager 01/2008 02/2010 Company Name City State Editor writer award-winning publications, The Virtua Voice HealthSavvy. Managed freelance staff writers. Developed managed internal communications, events campaigns. Managed internal web-based demand generation campaigns collaborating internal channels ensure brand consistency best practices.Conducted market research rationalize category segment opportunities. Senior Marketing Specialist 05/2006 01/2008 Company Name City State Editor writer award-winning internal publication, The Virtua Voice. Developed managed external internal communications. Produced annual employee patient satisfaction videos. Contributed relevant blogs, conferences events off-line online increase brand awareness.Analyzed ratings programming features competitors evaluate effectiveness marketing strategies. Marketing Specialist 09/2005 05/2006 Company Name City State Produced marketing patient education materials. Wrote produced monthly e-newsletters service line newsletters. Writer/Producer 10/2003 09/2005 Company Name City State Wrote, produced edited promotional campaigns television web. Collaborated designers, photojournalists reporters promotional content. Supervised team [Number] editors, associate producers production assistants wide range projects. Coordinated post-production [Number] different shows per [Time period]. Set equipment broadcasts promotions station remotes.Wrote produced short-form content, sizzle reels image spots.Wrote, produced cut concepts spots show launches, current shows advertiser-sponsored campaigns.Led concept development, graphics, storytelling delivery segment ideas.Collaborated team leadership key stakeholders key editing production decisions. Associate Producer 01/2000 10/2003 Company Name City State Wrote, produced directed promotional campaigns brands. Collaborated videographers, editors, designers talent production. Collaborated team leadership key stakeholders key editing production decisions.Produced [Number] television digital news segments [Time period].Led concept development, graphics, storytelling delivery segment ideas.Wrote, produced cut concepts spots show launches, current shows advertiser-sponsored campaigns. Education Bachelor Science Telecommunications Speech May 2000 Kutztown University City State USA GPA: Cum Laude Cum Laude Skills Photoshop Video editing software including AVID, Final Cut Pro Apple iMovie Content development strategy Content management systems including Blogger, Sitecore Wordpress Copywriting editing Email campaigns Google analytics Apple/Mac platforms applications Microsoft Office Suite SEO PPC campaigns SalesForce Radian 6 social media Listening tools Social media platforms engagement consoles Video content development including scriptwriting storyboarding",DIGITAL-MEDIA
"KICHEN/BATH DESIGNER SALES Professional Summary I experienced phases architectural interior design years business. I began commercial design, space planning, specifying, decorating offices, including reception areas, conference rooms, large small cubicle spaces using Steelcase, Stow Davis Westinghouse ASD (aka Knoll). I designed medical/dental offices hospital areas, retail spaces, showrooms, trade show exhibits, salons, restaurants, night clubs, apartment floor plans complex site plans, etc. In residential field, I designed supervised construction number entire homes major remodeling projects, including specifications final decorating. I specialized phases window treatments, measuring installation. I specialized kitchen/bath storage design. I familiar building codes skillful trade-specific CAD programs. I also done site planning landscape design. At one point I involved site planning development entire subdivision. Work History 06/1998 04/2000 Kichen/Bath Designer Sales Company Name – City State Began client cabinet, countertop appliance sales, includes on-site measuring, space-planning design, style finish selection, ordering follow-through installation oversight. Consulted clients determine architectural preference meet overall design goals. Assisted clients budget considerations regarding products materials. Successfully resolved complex technical design issues. 04/2000 06/2000 Showroom/Home Show Designer Company Name – City State Keep showroom vignettes home office location showroom locations around state updated newest cabinet styles, countertops, appliances current materials. Design decorate interchangeable exhibit vignettes latest products materials transported various home show exhibitions around state. Help set site home show. The position Showroom/Home Show Exhibit Designer created specifically General Manager, however, change management resulted elimination position job. 10/1996 08/1997 Assistant Store Manager Company Name – City State Responsibilities Open close retail store, assist customers making wallpaper window treatment selections, set keep in-home measure/selection appointments, place orders, receive orders, arrange oversee installation appointments, etc. Consulted clients determine architectural preference meet overall design goals. Assisted clients budget considerations regarding products materials. Skills Used Business, design sales skills This retail store newest branch old, well established, family owned chain stores east side state. The family recently hired new, young general manager. He responsible, apparently, poor management decisions, resulting parent company going bankruptcy stores shut down. 06/1991 09/1994 Owner/Manager Company Name – City State Converted 7500 square feet commercial space 24 individual offices varying sizes, several cubicle spaces, large small conference rooms, reception area, secretarial work area lounge. Individual offices rented independent business persons month, cubicles day hour. All phone calls answered staff messages taken. Secretarial services available tenants, well outside clients, hourly fee. Conference rooms available daily hourly basis. Other business services included hosting meetings conferences publishing marketing materials tenants outside clients. Building sold 1993 new owner plans space refused renew lease. I moved business paid build-out space. I afford move again; decided close business instead. Current Principal Company Name – City State Consulted clients determine architectural preference meet overall design goals. Originated developed creative design concepts. Assisted clients budget considerations regarding products materials. Successfully resolved complex technical design issues. Interfaced architects, contractors, sub-contractors, consultants, fabricators, regulatory agencies. Specified proper products materials project. Prepared construction documents details implement design concepts. Established time graduation design school, I began independent career, full-time basis. When business slow (due recession, etc.) I accepted employment well established firms. I continued serve many repeat clients referrals years. Transitional Vocation In 1981, advent common use CAD programs, I serious injury right (drawing) hand. I owner income properties managing income propertiesfor individual owners. Since I going able use hand drawing time, I took position manager 160 unit apartment project 50% occupied. Within six months, units rehabbed, rentable occupied, 95-100% occupancy maintained I manager. In 1983, I offered position another firm Project Manager construction Start-Up Manager 360 unit apartment complex. Being involved inception, I able revise apartment floor plans made accommodation common objections I heard marketing existing floor plans. My revised plans successful apartments filled fast built, long waiting list. Approximately 1/3 tenants first project I managed, moved new complex, extremely gratifying. I continued position end construction. During time, I attended property management courses earned Residential Property Management Certificate. My hand rehabilitated time I decided time return real passion, interior design. Education 1970 Associate Arts architectural/interior design New York School Interior Design City State Architecture interior design history Fine arts history Color theory application Light theory application Textiles Upholstery Window treatments Paint, surface textures, wallcoverings Interior building materials Architectural drawing perspective rendering Business marketing principles designers All courses taught professionals respective fields years practical experience. 1967 Associate Arts business principles skills Lansing Business University (Davenport Business College) City State Basic business management principles Business law Office management Accounting/bookkeeping Office skills (typing, shorthand, business machines, etc.) Business etiquette Skills Accounting, advertising, Basic, business law, business writing, computer aided design, Color, com, client, clients, drafting, Edit, email, Interior Design, marketing, Materials, window, rendering, retail, sales skills, sales, shorthand, space-planning, specification, phone, typing",DESIGNER
"SHIPPER-VAULT BULLION Summary Shipping Clerk broad background, including management, customer service general warehouse operations. Vast experience aspects loading transporting materials. Highlights Shipping software UPS,UPS,and Fed Ex. Microsoft outlook,some Exel, AS400,.RF Guns.Inventory control procedures Inventory tracking Scheduling Shipping receiving MS Office proficient Outstanding communication skills Retail inventory management Meticulous attention detail Strong problem solver Strong interpersonal skills Invoice processing Filing data archiving Order processing Spreadsheet management Accomplishments Customer Service Researched, calmed rapidly resolved client conflicts prevent loss key accounts. Recorded numbers units handled moved, using daily production sheets work tickets. Experience Shipper-Vault Bullion 10/2008 － 07/2015 Company Name City State Shipping high valued amounts Gold/Silver/Custom Coins shipping online customers. Packaging product accurate manner ship USPS Fed EX. Correct discrepancies may accrue last quality check points. Being sure work areas organized stock clean. Meeting deadlines special events customers. Taking new tasks needed. Cycle Counts ensure proper Inventory levels. Manged Selected products specific routes according pick sheets. areas BSA,AA, National Park Medallions.Conducted monthly, quarterly yearly inventories warehouse stock. Order Manager 08/2006 － 10/2008 Company Name City State Organized located inventory updated store spreadsheets.Upheld stock levels proper pricing multiple product lines.Created maintained computer- paper-based filing organization systems records, reports documents. Printed orders customers organized effective work flow pullers assure time shipments customer pick ups. Used 8 HP Printers maintained scheduled. Pull Large account product vendor compliance's. Retail Shipper 01/2000 － 08/2006 Company Name City State Reviewed new customer orders requests manually entered data centralized database. In TBS Retail Shipping, responsibility communication retail shipping. Added responsibilities invoicing department include learning CMT (Annie) program, numeric filing, Microsoft Outlook, using scanner document entry. I learned virtually every aspect Shipping TBS Shipping departments Tommy Bahama. Reconciled daily inventory Retail-Excel 64 Retail Stores.Manually created shipments, assigned carriers dispatched shipments. Acted liaison logistics, carriers customers. Coordinated returns origin interim transportation departments. Produced bills lading updated shipment status information. Prepared invoices customers logistics department end every month. Personal Shopper 01/1998 － 01/2000 Company Name City State Using RF Gun puller customer orders accuracy pulling best products day deliveries customers front door work place. Handled products equipment accordance safety sanitation guidelines.Fulfilled special order requests, including special occasion cakes party platters. Safely used knives, scales, wrappers, compactors, garbage disposals, pallet jack hand trucks. Organized positioned product cases produce warehouse walk-in cooler.Complied health sanitation practices procedures. Monitored UPC codes.Managed inventory achieve targeted levels product. Managed sampling program introduce customers new products.Offered product samples, answered questions suggested products.Consistently received 100% rate customer satisfaction. DISTRIBUTION SPECIALIST 01/1997 － 01/1998 Company Name City State Responsible picking orders invoices, accounting fixing discrepancies Quality Assurance Checker. I Also maintained great accuracy record. Preparation work shipping (repacking, label routing merchandise). I gained organization skills well processing skills. DEPARTMENT SUPERVISOR Oct 01/1995 － 01/1996 Company Name City State Responsibilities included management ""Kids Corner"" ""Personal Care"" and. Organization"" departments, supervising department employees, making schedules,. merchandising freight, coordinating Corporate office merchandising. promotional sales, well training new employees. Education 1989 Diploma Phoenix Sr. High General Studies City State usa GPA: Phoenix High School 1985 Sep 1989 Jun Received Deans Award GPA: 3.0 3.5 GPA Receiver Dean's Award Affiliations Volunteered Edgewood Food Bank 2006-2008 Personal Information I expect dependability myself. I seek responsibility excellent work habits. I adapt new situations tasks easily. Outstanding interpersonal skills allow get along well virtually co- workers. Additional Information PERSONAL CHARACTERISTICS I expect dependability myself. I seek responsibility excellent work habits. I adapt new situations tasks easily. Outstanding interpersonal skills allow get along well virtually co- workers. Skills Some AS400, Basic Computer, Fax Machine, Hand Trucks, Inside sales, Keeping Inventory levels Managed, Inventory Control, invoicing, Lotus notes, Merchandising, Exel office, Microsoft Outlook, Windows 7,, Numeric Filing, Organization skills, Packaging, Training New Employees, Supervisor 12 Employees, Phone Systems, Printers, Quality Assurance, Receiving, Retail Sales, Routing, Scales, Scanners, Shipping, UCC knowledge. Preparing Shipping Documents Bills lading, LTL scheduling.",APPAREL
"BUSINESS DEVELOPMENT ASSOCIATE Summary Hungry highly driven successful sales professional 10 years experience. A strategic thinker communicator implements creative sales strategies achieve maintain high sales growth. Adept building excellent working relationships corporate and/or profit executives focused achieving present well long term goals. Experienced public relations, project development, account management, sales strategies close implementing endeavors clients. Highlights Meeting/exceeding sales goals Highly driven motivated Excellent communicative skills Successful implementation sales strategies Negotiations expert Tenacious closer Consistently reliable sales Highly intuitive clients needs Professional Experience Business development Associate May 2016 Current Company Name － City State Create pipeline prospects establishing maintain professional relationships key decision makers Research, source, make initial contact (email, cold calling, telephone prospecting), meet potential clients locations accurately qualify prospect establish needs; Prepare present proposals close new accounts Develop maintain Sales Plan ensure achievement Company sales targets profitability Network actively participate User Groups, Associations, Trade Shows targeted vertical Work closely Marketing team Business Development team generate new leads Strong understanding customer market dynamics requirements; Manage activities Customer Relationship Management Software (CRM-Zoho), ensuring consistency accuracy. Ballet Barre Instructor August 2014 August 2015 Company Name － City State Instructed middle school highschool young women Ballet classes. Instruction focused importance core strength correct alignment Taught foundation Ballet techniques preparation upcoming Belle drill team auditions Highland Park High School Real Estate Professional July 2014 Current Company Name － City State Sales 2 million dollars Closing 70% generated leads Executed documents closings Created maintained large client referral base Provided exceptional customer service Networking marketing generate successful leads Barre Teacher January 2013 January 2016 Company Name － City State Guided clients safe exercise, taking account individualized physical limitations. Taught clients modify exercises appropriately avoid injury. Contributed [number]% increase sales personal training department. Grew class numbers attendance On Call Substitute Teaching January 2012 Current Company Name － City State I currently Sub List following studios: Lifetime Premier Club Studio Six Larry North Dallas Country Club Real Estate Professional March 2011 July 2014 Company Name － City State Sales 1.5 million dollars Closings 75% generated leads Executed documents closings Created maintained large client referral base Provided exceptional customer service Networking marketing generate successful leads Barre Teacher January 2011 Current Company Name － City State Designed class match skill learning levels participants.Suggested exercise modifications individual students avoid strain injury. Cleaned organized studio group fitness class. Encouraged members continue attending group fitness classes. Prepared teaching area class returned equipment storage end class. Tracked class attendance monitored class size gauge effectiveness promotions. Owner/Interior Designer October 2004 January 2010 Company Name － City State Developed interior residential/commercial design company Implemented project costs, budgets design schedules Account management Created branding design presentations Ensured project vision intent reflected implemented Tracking client accounts, invoicing generating leads Skills Education Proficient Ntreis, North Texas Real Estate Information Services Proficient Centralized Showing Services Proficient Smart Locating Apartment Data Proficient Zumper, creating, generating tracking leads Proficient Craigslist, creating ads generating leads Proficient Microsoft office, Word, Excel, Powerpoint Proficient use Microsoft Office Suite Proficient use CRM Zoho Excels in: Fund Raising senior level executives In-Kind Donations business owners Event Planning business owners, charitable organizations, wealthy individuals Public Presentation/Speaking large groups weekly basis Education Birmingham Southern College, Birmingham, AL Awarded Jimmy And Emil Hell Scholarship Arts Scholarship Ballet Accomplishments Champions School Of Real Estate Licensed Active Realtor Community Involvement Fundraising Co Chair The 24 Hour Club 2016 Sustainer The Junior League Dallas Chair Dallas Council Drug Alcohol Abuse Campaign, doubled monies raised previous years ($37,000 $75,000) Presbyterian Hospital Weekly Volunteer (11/2013 Present) Involvement charitable organizations as: The junior Symphony League, University Park Association board member The March Dimes The Magdalena House Green House Treatment Center The Bridge Homeless Shelter",BUSINESS-DEVELOPMENT
"SENIOR DIGITAL MARKETING ANALYST Summary Highly analytical process-oriented data analyst in-depth knowledge marketing project management, data manipulation visualization. Furnish insights, analytics business intelligence advance opportunity identification, process reengineering corporate growth. Core Qualifications Market Segmentation Business Intelligence Reporting Regression Analysis Business Analysis Dashboard generation Data Mining Data Modeling Statistical Analysis Data Experiments Project Management Process Improvement Highlights Power user MS Excel, Power BI, Power Query, Power Pivot, Qlikview Desktop, Minitab, Tableau, Google Analytics, JIRA, Salesforce, TSQL, SQL, HTML, PHP, JavaScript, MS Access, MS Visio, MS Project. In progress R, Python. Experience 07/2016 Current Senior Digital Marketing Analyst Company Name － City State Design build dashboards help analyze, monitor visualize key performance metrics. ADD skills, accomplishment style. Interpret data, extract trends identify insights opportunities product decisions. Design monitor end-user reporting tools systems, ensuring reports accurate up-to-date. Work internal stakeholders teams across company. Accomplishment:. A 30% increase revenue segmenting, resulting incremental $2M profit. 02/2014 03/2016 Web Analyst Company Name － City State Extracted, transformed loaded (ETL) customer data using code Developed. using SQL. Built dashboards monitor control marketing efforts. Helped identify repair datasets incomplete, inconsistent, require cleaning. Handled internal customer data inquiries, data investigations, information requests project teams. Helped investigate understand available data sources market solve customer site content challenges. Accomplishment:. A 20% optimization marketing cost re-allocating $2M budget profitable areas. 06/2002 08/2005 Web Developer Company Name － City Developed customized web solutions using PHP, HTML, JavaScript clients. Created database structures, relationships, data types MySQL MS Access. Accomplishment:. Increase 22% sales increasing overall visitor traffic 400K. Education Masters Business Administration 2013 MBA University Redlands 2011 Bachelor Sciences University Hamburg 2007 College Berufsschule City Nord, Languages English, German, Hindi, Punjabi Skills budget, BI, content, clients, database, English, ETL, German, Google Analytics, Hindi, HTML, PHP, JavaScript, marketing, market, MS Access, MS Access, MS Excel, MS Project, Minitab, MySQL, optimization, profit, progress, Punjabi, Python, reporting, sales, SQL, Tableau, TSQL, Visio",DIGITAL-MEDIA
"LINE CHEF/EXPEDITER Summary Chef 12 years experience cooking high pace restaurant environments. Prior work prep cook, line chef, sous chef. Energetic culinary professional blend creativity, passion food exceptional cooking skills. Works well dynamic leader high-pressure settings. Highlights Focused disciplined High volume production capability Well-tuned palette Focus portion cost control Inventory management familiarity Bilingual (English/[other language]) Experience Line Chef/Expediter 04/2013 Current Company Name City State Led shifts personally preparing food items executing requests based required specifications. Maintained smooth timely operations preparation delivery meals kitchen sanitation. Properly labeled stored raw food ingredients including produce, meat, fish, poultry, dairy dry goods appropriate storage room, walk-in refrigerator, freezer cooler. Changed sanitized cutting boards, benches surfaces beginning new task avoid cross-contamination. Regularly interacted guests obtain feedback product quality service levels. Prepared food items consistently compliance recipes, portioning, cooking waste control guidelines. Kitchen Manager 09/2012 03/2013 Company Name City State Maintained skilled kitchen staff properly coaching, counseling disciplining employees. Instructed new staff proper food preparation, food storage, use kitchen equipment utensils, sanitation safety issues. Line Chef 07/2010 05/2012 Company Name City State Prepared food items consistently compliance recipes, portioning, cooking waste control guidelines. Maintained skilled kitchen staff properly coaching, counseling disciplining employees. Line Chef 07/2007 04/2010 Company Name City State Prepared food items consistently compliance recipes, portioning, cooking waste control guidelines. Reduced food costs 2% percent using seasonal ingredients, setting standards portion size minimizing waste. Maintained updated knowledge local competition restaurant industry trends. Maintained smooth timely operations preparation delivery meals kitchen sanitation. Line Chef 04/2008 12/2008 Company Name City State Prepared food items consistently compliance recipes, portioning, cooking waste control guidelines. Reduced food costs 10% percent using seasonal ingredients, setting standards portion size minimizing waste. Managed kitchen staff recruiting, selecting, hiring, orienting, training, assigning, scheduling, supervising, evaluating enforcing discipline necessary. Verified proper portion sizes consistently attained high food quality standards. Maintained skilled kitchen staff properly coaching, counseling disciplining employees. Developed menus, pricing special food offerings increase revenue customer satisfaction. Inspected kitchens observe food preparation quality service, food appearance cleanliness production service areas. Practiced safe food handling procedures times. Line Chef 03/2005 12/2007 Company Name City State Led shifts personally preparing food items executing requests based required specifications. Maintained smooth timely operations preparation delivery meals kitchen sanitation. Properly labeled stored raw food ingredients including produce, meat, fish, poultry, dairy dry goods appropriate storage room, walk-in refrigerator, freezer cooler. Changed sanitized cutting boards, benches surfaces beginning new task avoid cross-contamination. Regularly interacted guests obtain feedback product quality service levels. Prepared food items consistently compliance recipes, portioning, cooking waste control guidelines. Line Chef/Dishwasher 11/2000 02/2007 Company Name City State Verona restaurant 1821 Hickory ave. Harahan, la. line chef, dishwasher. Prepared food items consistently compliance recipes, portioning, cooking waste control guidelines. Verified proper portion sizes consistently attained high food quality standards. Education High School Diploma 2004 East Jefferson High School City State United States Associate Arts Coursework Culinary Restaurant Management 2006 Houston University City State United States Associate Arts Coursework Hospitality Management 2007 Delgado Community College City State United States Culinary Arts Certificate Skills coaching, cooking, counseling, customer satisfaction, delivery, hiring, pricing, quality, recruiting, safety, scheduling, supervising",CHEF
"SALES Summary Adaptable extensive experience material handling, inspections, shipping receiving well sales. Focused continual process improvement cost reduction. Highlights Self Motivated Problem Solver Safety-Oriented Multi-Tasker Background shipping receiving Accuracy Excellent communication skills 5+ Years Forklift Experience Accomplishments Developed layout plan sequences improve operational efficiency. Prepared pallets following prescribed stacking arrangement properly tagging pallets. Used propane forklift load trailer warehouse. Trained numerous employees day day jobs warehouse environment Proposed initiated filing system McJunkin RedMan Corporation Established cohesiveness sales team warehouse team McJunkin RedMan Corporation Supported previous employers policies, procedures, safety rules Proficient accuracy production Experience Sales July 2013 October 2015 Company Name City State Averaged 50 hours per week/ $21.78 per hour Developed tool track monitor personal sales opportunities, deals progress finished contracts. Took daily inbound calls key-entered orders, faxes, backorders credit memos assigned accounts clients. Consistently met exceeded department expectations productivity accuracy levels. Participated various incentive programs contests designed support achievement production goals. Developed spreadsheets track bi-monthly billings, client proposals, contracts, subcontracts subcontractor licenses. Warehouse Lead Rep/Driver January 2011 July 2013 Company Name City State Averaged 50 Hours per week/ $18.00 per hour Supervised material flow, storage global order fulfillment. 5+ years forklift driving experience stand sit lifts Maintained accurate stock records schedules. Unloaded, picked, staged loaded products shipping. Oversaw special orders after-hours, urgent shipping jobs. Reported inventory balances cycle counts ERP WMS systems. Entered data SIMS load manipulate data produce reports. Oversaw warehousing storage practices housekeeping. Transported goods racks, shelves vehicles. Installed protective bracing, padding strapping prevent shifting damage items transport. Installed protective bracing, padding strapping prevent shifting damage items transport. Worked rapid pace meet tight deadlines. Verified recorded count condition cargo received. Removed pallets, freezer boxes damaged products returning trailers. Banded, wrapped, packaged cleaned equipment. Operated powered lift trucks, floor sweepers, pallet jacks forklifts safely, 0% incident rate. Used propane forklift load trailer warehouse. Loaded flat bed forklift hand truck. Followed proper selection procedures established company. Coordinated daily delivery schedules based customer schedules, peak delivery times alternate routes. Obtained maintained proper delivery authorization pickup documentation. Conducted daily DOT pre-trip inspections according set checklist. Maintained records required compliance state federal regulations. Interacted customers vendors friendly timely manner. Transported freight origin destination safe timely manner. Checked load accuracy stability trip. Receiving/ Stocker/ Inventory Assistant September 2007 November 2010 Company Name City State Average 50 hours+ weekly/ $13.00 per hour Verify Orders ability interpret instructions, specifications, work orders Process inbound shipments stock using forklift quickly efficiently In-check truckload shipments using MDS Apply evaluate techniques identification, issues concerning efficiency effectiveness quality assurance procedures Perform procedure functions ensure utilization proper methods, duties included conducting audits inspecting devises Development planning, programming budget execution processes Provide assistance advice resolve complex quality assurance effectiveness problems Accurately established priorities general procedures use planning daily workload Present information orally writing Extensive knowledge product characteristics production maintenance repair methods processes Knowledge standard safety health practices established policies procedures Interpreting applying specifications, technical data, regulations, policy, guideline materials Conducted studies, investigations, problem analysis developing logical documented recommendation Truck Loader/Case Pack/ Re-Pack August 2006 September 2007 Company Name City State Average 45-50 hours weekly/ $16.00 per hour Implemented strategic shipping policies achieve long short-term sales targets. Inspected product load accuracy safely transported around warehouse. Loaded trucks proficiently accurately Cross trained several different departments Unloaded, picked, staged loaded products shipping. Transported goods racks, shelves vehicles. Followed proper selection procedures established company. Worked rapid pace meet tight deadlines. Education High School Diploma General 2004 Ardmore High School City State USA GPA: GPA: 3 General Member football basketball teams GPA: 3 University Center Southern Oklahoma Ardmore, OK, USAcompleted semester university Prairie View A&M University Prairie View, TX, USAcompleted one semester university University Central Oklahoma GPA: GPA: 5 Edmond, OK, USAComplete one full year university GPA: 5 Professional Affiliations YMCA volunteer coach basketball Skills Dependable Learns new job assignments quickly 8+ years warehouse, shipping, receiving, manufacturing, distribution, 2+ years sales experience",SALES
"HUMAN RESOURCES PROFESSIONAL Professional Summary Experienced working fast-paced environments demanding strong organizational, technical, interpersonal skills. Highly trustworthy, ethical, discreet; committed superior customer service. Confident poised interactions individuals levels. Detail-oriented resourceful completing projects; able multitask effectively. Skills Networking Partnership Development Decision Making Report Preparation Human Resources Management Systems Procedure Compliance In-Person Telephone Interviewing Employment Data Tracking New Hire Onboarding Orientation Termination Documentation Conflict Resolution Documentation Recordkeeping Willingness Learn Remote Conferencing Communication Microsoft Office Employee Applicant Assessment Work History 07/2018 01/2021 Human Resources professional Company Name – City State With hands experience distribution environment. Employee Relations/Conflict Resolution Policy/Process guidance. Initial workforce hiring, pre-acquisition due diligence post-acquisition HR integration. Completed 2 days onboarding process every week. Ranging initial presentation companies' policies overview, revising e-verify process, making badges, assuring system certifications (FDU) completed upon starting new role. Managed updated personnel files old new hires Human Resources Information System database (Lawson). Assessed streamlined training coach program drive consistency company's processes. Fostered teamwork environment conducive positive dialogue across organization. Personal efforts cited great driving force behind DC employee-retention rate within industry high turnover norm. Saved company thousands dollars every month reducing reliance employment agencies. Brought majority formerly outsourced recruiting functions in-house reduce billable hours. Completed distribution's weekly reporting assuring sent corporate timely manner. Weekly reporting consisted planned vs actual, terminations prior week, new hires onboarded. Oversaw 300+ associates pay, onboarding, relocation departments facilities. Assured managers sent time details report direct reports. Upon received would revised daily make necessary revisions Kronos. Took part various meetings ranging union sensitivity training, hr meetings regarding program rollouts, staffing meetings, concluding final decisions investigation took place Unemployment claims meditation completed 94% success rate. Provided various resources associates. Including work number information, tuition reimbursement access, information adjust form payment. Managed aspects leave administration, health benefits 300 employees. Created various spreadsheet documents streamline efficient workflow. Provided support assistance management team handling resolving Human Resource issues. Interviewed, counseled terminated employees provide exceptional performance safe motivating workplace. HRIS software (Lawson, Kronos, Pro watch, Myinfo). 07/2016 10/2017 Onsite Supervisor Company Name – City State Worked behalf Best Candiates (Staffing agency) providing top notch service Park West (Client). Oversaw 200 employees. Filled applications inserted COATS software. Interviewed, counseled, terminated employees provide exceptional performance safe motivating workplace. Assure employees present every shift time beginning shift come back breaks. If absent needed justified reasons missing provide warning. Upon employment I needed learn warning system Park West operated on. Assure employees following protocol handling art pieces tools. Looking safety employees. All employees proper uniform equipment operate efficiently. Kept files date employee information software system excel template. Had provide documentation employees want request vacation time refused medical attention I created. Kept proper documentation employees excused absences, vacation requests, refusal medical attention, file accident incident report. Inserted employee hours pay rate Excel sheet. 01/2015 07/2016 Negotiator Company Name – City State Responsible maintaining 250 files. According file I would start continue mitigation process lender behalf client's. Photocopied, verified, faxed paperwork. Prepared packages, spoke lenders clients. Submitted various forms documents client's behalf lenders hopes receiving modification. Answered various calls time solved questions concerns timely matter. Education Business Administration Miami Dade College City GPA: 3.0 High School Diploma Mater Academy Charter High School City State GPA: 3.1 Languages English Native Bilingual English Native Bilingual Spanish Native Bilingual Spanish Native Bilingual",ADVOCATE
"CONSTRUCTION SUPPORT COORDINATOR Professional Summary Demonstrated ability including orientation action, detail oriented, courage innovate, excellent follow-through skills. Understands think several moves ahead position future. Knows trade items less important strategic value sake long term win. Core Qualifications Results-oriented Operations management Quick learner Microsoft Office Contract negotiation/review/drafting Contract auditing Training development Change management Multi-Task Management Contract management Experience Construction Support Coordinator May 2016 June 2016 Company Name － City State Originated, reviewed, amended: scope work package contractor submittal work evaluations radiological work permits job hazard analysis Work packages Worked Portsmouth Gaseous Diffusion Plant plant cold shut going decontamination demolition. Safety Coordinator/Specialist December 2012 January 2016 Company Name － City State Some responsibilities included: Managing aspects Safety, Exposure Hazards Creating maintaining Safety Program Procedures Performing hazard Risk Assessments, Job Safety Analysis (JSA). Safety Work Practices Managing Field Safety audits inspections incorporating results daily procedures. Coaching others perform work safe manner. Ensuring Safety Training Record keeping procedures related compliance OSHA rules regulations. Maintaining Compliance Training personnel. Excellent proficiency. Root Cause Analysis, Accident Case Management Tracking. Conduct new hire safety orientation training. Conduct refresher safety training. Intermediate knowledge Windows Operating Systems; particularly in: Word, Excel, PowerPoint, Outlook, etc. Purchased Safety equipment. Maintained required OSHA logs. Completed incident reports distributed maintained files. I taken OSHA 10 30 hour courses construction. I taken OSHA 510 course construction. CPR/First Aid/AED certified January, 2015. Equipment Operator September 2010 April 2011 Company Name － City State Operated equipment used applying concrete, asphalt, materials road beds, parking lots, airport runways taxiways. Operated equipment used tamping gravel, dirt, materials, including concrete asphalt paving machines, form tampers, tamping machines, stone spreaders. Operated paver, rubber tired loader, skid steer, compactor. Operated construction equipment needed. Lead Person June 2010 September 2010 Company Name － City State Observed workers detect inefficient unsafe work procedures identify problems, initiating corrective action necessary. Reviewed employees' work evaluate quality quantity. Requisitioned purchase supplies, insecticides, machine parts lubricants, tools. Estimated labor requirements jobs plan work schedules accordingly. Directed assisted adjustment repair machinery. Construction Safety Coordinator May 2003 May 2010 Company Name － City State Field support supervisor. Estimated projects purchased needed supplies. Supervisor grading, sealing, sawing operations. Operated paver, rubber tired loader, skid steer, compactor. Operated construction equipment needed. Maintained compliance contract specifications aspects construction projects. Supervised participated installation storm sewer piping, water piping, sanitary sewer piping. Coordinated material deliveries performed receipt inspection unloading materials. Filled time sheets using appropriate cost coding project budget. Coordinated work phases testing customer engineers. As Safety Coordinator, insured compliance OSHA company safety policies. Construction Coordinator August 1995 March 2003 Company Name － City State Preparation, transmittal, review subcontractor bids. Negotiation, preparation, transmittal receiving subcontract documents. Preparation transmittal schedules values subcontractor billings. Review subcontractor schedule values payment. Authorize retainage release receipt lien waivers. Perform estimates aspects construction projects relate sub- contractors work. Interaction coordination departments home office field supervisors ensure projects properly supported job site problems resolved. Provide review input Master Construction Contracts. 1995 1996 shipping receiving material construction projects. 1996 1997 fabrication breeding stalls, finisher penning, farrowing crates. Construction Management Administrator April 1980 September 1993 Company Name － City State Schedule project logical steps budget time required meet deadlines. Confer supervisory personnel, contractors, engineers discuss resolve matters, work procedures, complaints, construction problems. Prepare contracts negotiate revisions, changes additions contractual agreements engineers, architects, consultants, suppliers subcontractors. Prepare submit budget estimates, progress reports, cost tracking reports project engineers construction manager. Interpret explain plans contract terms administrative staff. Plan, organize, direct activities concerned construction maintenance structures, facilities, systems. Take actions deal results delays, bad weather, emergencies construction site. Inspect review projects monitor compliance building safety codes, regulations. Study job specifications determine appropriate construction methods. Select, contract, oversee workers complete specific pieces project, painting plumbing. Process contractor pay requests. Developed administered craft labor tracking system (CLTS) outage craft labor. Generate reports CLTS management presentation Board Directors. Paralegal power plant construction litigation (1980 1984). Education Issuing Institution Location Qualification Course Study University Nebraska Lincoln － City State Bachelor's Degree Bachelor Arts Skills administrative, billings, budget, Case Management, Coaching, construction manager, Contracts, Prepare contracts, CPR, First Aid, home office, inspection, Inspect, litigation, machinery, Managing, materials, Excel, Windows Operating Systems, Outlook, PowerPoint, Word, Negotiation, painting, Paralegal, personnel, plumbing, policies, coding, progress, quality, receiving, Record keeping, Safety, safety codes, shipping, Supervisor, supervisory",CONSTRUCTION
"SENIOR SALES ASSISTANT/ SALES SUPPORT Skills ads, attention detail, customer service, data base, inventory, office, presentations, quality control, sales, phones Experience Senior Sales Assistant/ Sales Support 01/2006 01/2012 Company Name － City State Accurately monitored evaluated ads specifications standards compliance. Provided high standard service attention detail. Quickly effectively solve customer challenges. Maintain quality control/satisfaction records, constantly seeking new ways improve customer service. Answered multi-line phones. Maintained inventory office supplies. Managed aspects daily office operations. Created edited memos, correspondence directory reports management evaluations presentations. Box Office Manager 01/2003 01/2006 Company Name － City State Managed aspects ticket sales. Maintained data base season ticket holders, answered multi-line phones, kept inventory supplies. Organized volunteers work box office help ticket sales concerts. Education Training High School Diploma 1985 Northwood High School － City State",SALES
"FINANCE Professional Summary A versatile, highly motivated, adaptable, responsible accounting graduate. Possessing highly analytical skill ability manage complete projects highest standards. Now wish transition solid background accounting finance towards business property consultancy, challenging position enable capitalise knowledge work experience. Skills Superior time management Customer relations Self-motivated professional Excellent communication skills Strong interpersonal skills Multilingual English Indonesian Languange Proficient Ms. Office Critical thinking Attention detail Creative thinker Excellent managerial techniques Work History Finance 07/2013 Current Company Name – City State Proposed achieved cost savings reducing expenses company. Forecasted operating costs scheduled projects strategizing departments. Analyzed budgets, financial reports projections accurate reporting financial standing. Worked management project level ensure expense plans achieved. Worked managers develop annual expense plan goals. Collected reported monthly expense variances explanations. Performed periodic budgeting/modeling project monthly cash requirements. Calculated commissions sales stores. Responsible petty cash bank transactions. Junior Auditor 02/2012 06/2012 Company Name – City State Analyzed reviewed cost reports communicated final results clients. Reported internal control issues management supplied comprehensive recommendations mitigate associated risks. Gathered data internal audits interviews, financial research downloads. Articulated audit findings, risks detailed recommendations upper management. Met clients identify assess business controls, risks, process gaps work flow inefficiencies. Education S.E Accounting 2013 Kwik Kian Gie School Business City State High School Diploma 2008 Don Bosco 2 Senior High School City State Certifications Instansi Perusahaan Wall Street Institute Posisi SPO Sales Promotion Officer) SPG Penghasilan Terakhir Job Deskripsi Menawarkan kursus inggris 2. Tahun 2012 Instansi Perusahaan KAP A.K Rahman Posisi Junior Auditor (Magang) Penghasilan Terakhir Job Deskripsi Membantu membuat dan memeriksa laporan keuangan klien 3. Tahun 2013 Sekarang Instansi Perusahaan PT. Mitra Manunggal Mahardika Posisi Finance Penghasilan Terakhir Rp 4.500.000 Skills c, English, Finance, Access, Excel, Word, Promotion, Sales Additional Information Jenis Kelamin Gender Perempuan Tanggal dan Tempat Kelahiran/ Date place Birth Jakarta, 24 Desember 1989 Status Marital Marital Status Belum Menikah Warga Negara Nationality WNI Agama Religion Katolik Tinggi dan Berat Badan/ 161cm/56kg Height Weight Hobi/Hobby Boxing, Yoga, Jogging, Travelling Preferensi Pekerjaan Job Preference Bidang Pekerjaan yang diminati -Akuntansi/Finance/Auditor/Marketing Career Interest -Available position Riwayat Pendidikan dan Pelatihan /Educational Professional Qualification Jenjang Pendidikan",FINANCE
"DIRECTOR OF HR Executive Profile Ambitious Human Resources Generalist creates strategic alliances organization leaders effectively align support key business initiatives. Builds retains high performance teams hiring, developing motivating skilled professionals. Skill Highlights Customer-oriented Professional Experience Director HR January 2013 Current Company Name － City State Directly report CEO VP 65-year old real estate property management company. Accountable day-to-day operations functions of: HR, administration technology direct supervision two staff members. As active member leadership team, accomplishments include: Create employee handbook designed comprehensive annual employee survey. Research, analyze select annual company health benefits. Implemented trained employees new payroll system. Additionally, designed established training program maintenance employees. Conduct full-cycle recruitment on-boarding program. Developed Wellness Program established preventative health initiatives reduce healthcare annual premiums. Create annual employee bonus program aligned company goals objectives. Day-to-day project management overall responsibility office construction build-out office move. Selected general contractor, determined vendors, interacted architects negotiated contracts. Vice President Director Human Resources Administration January 2006 January 2013 Company Name － City State Reported directly Founder/CEO fast-growing, start-up Healthcare/IT Company established 2000. As proven strategic business partner, instrumental growing company 45 employees located eight (8) states 215 employees located 32 states Puerto Rico. As sole HR practitioner 2011, responsible areas human resources administration progressing rapidly series promotions HR/Office Manager 2006, Director HR/Administration 2008, VP/HR Administration 2010. As active member senior leadership team, designed, developed implemented company-wide initiatives. Accomplishments included: Demonstrated talent acquisition management. Quickly built rapport, gained trust respect management successfully coaching mentoring employees wide variety employee relations issues. Over 45% employee base company longer four (4) years. unusual start-up environment. Created developed monthly two-day on-boarding program reducing employee turnover 28% under10% annually. Created deployed annual employee cultural surveys. Delivered workforce analytics senior management developed company-wide initiatives based upon results. GetWellNetwork chosen Winner 2012 Northern VA Technology Council (NVTC) Hot Ticket Awards category, ""Hottest Company Culture."" Developed upheld organizational policies procedures relating operational human resources activities creation on-line employee handbook, well created employee awards, bonus stock option grant programs leading 95+% employee satisfaction company culture, overall job satisfaction employee engagement past 5 years. Project lead manager selection, implementation training custom payroll leave tracking system, well recruitment performance management software programs resulting substantial reduction time resources. Created original, ""GetWellNetwork University"", day-and-half corporate university training program Account Managers. Demonstrated project management experience office space planning office construction build-out. Negotiated vendor contracts, office equipment leases. Business Manager January 2001 January 2006 Company Name － City State A management level role overall responsibility office operations 21-person law firm. Day-to- day responsibilities included aspects Human Resources, Finance, Administration IT. Human Resources activities consisted of: employee relations, compensation, benefits administration, payroll processing, recruitment. Financially, analyzed produced annual monthly management reports, well monthly financial statements, journal general ledger entries client invoices. Additionally, managed accounts receivable accounts payable transactions, reconciled petty cash, cash receipts bank statements. Administration activities included: vendor contract, office equipment lease negotiations, purchase office legal supplies, coordinated facilities equipment maintenance various vendor selections. Accomplishments include: Project manager conversation implementation new computer system, software equipment Novell Windows platform. Train employees. Project manager selection implementation new telephone system. Created company/employee handbook. Vice President/Business Manager January 1988 January 2001 Company Name Worked daily side-by-side reported Director DC office. Effectively administered grew office talent 18 120 employees well as, annual income growth $1.3M $37M annual payroll benefits budget $12M. Supervised 14 human resources, finance, IT administration professionals. Accomplishments included: Accomplished day-to-day management responsibility office relocation including: market survey, selection consultants, management $1.9M project, build-out 44,000 sq. ft. space office move. Completed project time budget. Developed, implemented administered ""The Ketchum Washington Tool Kit"" Employee handbook developed standardize office procedures. Results increase profits improved productivity. Forecasted annual quarterly budgets income statement line-items, included: estimation client income, salary benefits, prediction staff growth, space requirements, equipment needs, anticipation turnover clients staff. Presented financial plans corporate headquarters NY. Negotiated produced: client, vendor government contracts. Analyzed prepared weekly, monthly year-to-date financial statements. Produced government billing statements. Developed conducted new employee orientation program. Instituted chaired ""Quality Life"" employee welfare program improve morale reduce turnover. Created implemented Reward Recognition Program, enable group managers recognize reward employees, thus improve morale, reduce turnover, increase office productivity, promote teamwork. Education BS Human Resources Management Business Administration Human Resources Management Business Administration Professional Affiliations Senior Professional Human Resources (SPHR) Member Society Human Resource Management (SHRM) Member Montgomery County, MD SHRM Chapter Notary Public State Maryland Skills accounts payable, accounts receivable, benefits, benefits administration, billing, budgets, budget, coaching, contracts, Council, client, clients, DC, employee relations, senior management, fast, Finance, financial, financial statements, general ledger, government, Human Resources, HR, leadership, law, legal, Director, market, mentoring, office, Windows platform, 2000, negotiations, Novell, office equipment, Office Manager, organizational, payroll, payroll processing, performance management, policies, Project lead, project management, property management, Quality, rapport, real estate, recruitment, Research, space planning, strategic, supervision, teamwork, telephone",HR
"HR MANAGER Highlights SENIOR HUMAN RESOURCES STRATEGIST RECRUITMENT MANAGER Talent Management Strategic Recruitment Planning Organizational Development Top-performing Human Resources Professional 10+ years experience providing innovative results-driven leadership within small large organizations. Proven ability effectively communicate staff corporate levels, create inspire positive relationships, build solid teams professional employees. Expert designing effective recruiting strategies targeting top-quality talent, performing contract negotiations, creating initiatives improving employee satisfaction retention. Characterized compassionate manager, strategic leader, executive recruiter. Value Offered Workforce Planning Team Building Facilitation Project Management Vendor Relations FMLA Employee Retention Performance Appraisal Behavioral Interviewing Performance Improvement Employment Branding Recruitment Training Development Accomplishments PHR Professional Human Resource Management Society Human Resource Managers (SHRM) Publications: AT&T TempHelp Build, Buy Barrow Success AT&T's Wisconsin Manual Sales IT; Hiring Protocols (AT&T) Strategies Identification, Selection Retention; Impact Recruiting How Question Design Makes Difference Instructor UWM School Continuing Education Certification Course: Attract/Retain&Sucseed Designing recruitment strategies align business objectives. Experience HR Manager March 2013 Current Company Name Overvie. Corporate HR Manager project management consultancy firm offering advisory services life science, biotechnology medical device industries. I provide strategic direction design areas affecting talent acquisition, onboarding, performance management instructional training design. My primary responsibilities involve aligning talent acquisition strategies practice concentrations subject matter needs. I focus recruitment (search, interview, offer contracting) retention (employee relations, Associate satisfaction), performance management (analytics, evaluation design, job descriptions (work design) training/development. I member Leadership Team, serving capacity Director Talent Assimilation. I also focus extensively succession planning training leaders tactical, operational, human capital organization change management strategies. Manager HR Corporate Recruiter HR consultant January 2006 March 2013 Company Name company division specializing state-of-the-art recruiting design, HR administration change management initiatives large public company. Coordinated full-cycle recruiting retention strategies management positions corporate headquarters nationwide facilities. Partnered hiring managers provide insight direction regarding interview selection processes. Developed corporate recruiting policies, joined Corporate HR Team assist interview, job fair, training projects, report weekly metrics senior management. Spearheaded implementation company's first applicant tracking system (Region) Redesign interview techniques question design, skill evaluation situational analysis study Reduced total turnover rate 20%. Decreased turnover 35% Chicago region. Created vendor management system clear contract negotiation process. Lead Selection Advisor Determined traits, experience, attributes necessary specialized positions recruit hire top-talent. Improved paper communication process implementing E-Fax System. Reduced unethical inappropriate behavior, avoiding turnover. Design Recruitment protocols initial, question design follow-up. Sr. HR Generalist/Lead Recruiting Manager January 1998 January 2006 Company Name － City State Provided human resources recruitment HR Generalist support growing placement firm consisting approximately 38 (FT) 514 (PT/Temporary) employees. Oversaw marketing HR opportunities recruitment qualified candidates. Conducted research lead recruitment design implementation manager. Additionally, I responsibility ensure contract compliance monitor service level metrics. Designed new databases internet searches modalities find passive active candidates. Promoted HR Generalist HR Recruiting Manager based strong performance process improvement, recruitment initiatives, performance management. Administered full-cycle recruiting retention processes largest branch consisting 1,500 employees. Managed EEOC, FSLA, ADA, FMLA, employee relations, workman's compensation, benefits administration, payroll. Coordinated new hire orientations, facilitated trainings, advised managers performance management, employee evaluations, compensation, promotions, terminations. Employee Relations Generalist January 1992 January 1998 Company Name － State Managed HR operations generalist duties across nation institute consisting 1,700 employees 30 facilities. Oversaw employee relations, FMLAs, EEOC, ADA, FSLA, benefits, payroll. Directed hiring managers company policies, procedures, performance management, terminations. Monitor recruitment ""fill-rates"" Illinois Reduced unethical inappropriate behavior, avoiding turnover. Key contributor Applicant Tracking System. Created company policy guide supervisors senior management. Developed implemented employee wellness referral bonus programs. Managed annual budget $2M. Education MS Human Resources Marquette University － City State GPA: Cum Laude Cum Laude Human Resources JD The John Marshall Law School BA Bachelor Arts Marquette University － City State Skills ADA, art, benefits, benefits administration, biotechnology, Branding, budget, change management, contract negotiations, contract negotiation, databases, designing, direction, employee relations, senior management, Fax, focus, hiring, Human Resources, HR, Team Building, Leadership, Director, marketing, Organizational Development, payroll, Performance Appraisal, performance management, policies, processes, process improvement, Project Management, protocols, quality, RECRUITMENT, Recruiting, recruiter, research, Strategic, STRATEGIST, training design, vendor management, Vendor Relations",HR
"TEACHER Professional Summary EXCEPTIONAL SPECIAL EDUCATION PROFESSIONAL SEEKING DIRECTOR POSITION Passionate educator strongly believes students achieve excellence. Goal oriented scholar excellent communication skills proven ability making connections building rapport school personnel, students, parents, interagency teams, community organizations. Strive support enhance lives visually impaired community currently underserved. Areas Excellence: business/human resource management special education laws data analysis interviewing staffing RTI/MSDI school-wide PBS instruction planning employee development IDEA compliance budgeting instructional coaching progress monitoring scheduling PD Facilitator documentation Skills Work History Teacher 08/2017 Current Company Name – City State Collaborate professional staff create comprehensive youth team goals advocate needs students visual impairments. Work team low-vision specialists organizing extracurricular youth activities providing vision rehabilitation services. Adapt teaching methods materials meet students' varying needs interests. Active participant IEP teams set implement goals, monitor progress, set next steps, maintain accurate complete service records. Encourage students special academic extracurricular interests fully pursue passions. Diligently completing coursework add-on certification Teacher Visually Impaired (TVI), pursue professional development continually attending educational conferences teacher training workshops. Instructed Pre-Employment Transition Services classes high school students exceptionalities work based readiness learning, job exploration counseling, self-advocacy, post-secondary educational opportunities. Special Education Coordinator 07/2016 12/2016 Company Name – City State Supported teacher case managers driving compliance guidelines IDEA, guiding case analysis, coaching special education staff promote optimal, specialized instruction planning. Served liaison State Officials related community based organizations. Met parents related personnel resolve conflicts concerns. Facilitated professional development sessions address front-line issues special education general education teachers. Propelled inclusive best practices partnership school leadership teams providing expert knowledge improve overall student programs services. Maintained special education resources schedules target needs students disabilities. Created chaired Special Education/Behavior Intervention Committee collaboratively brainstormed monitored behavior plans, enhanced school-wide positive behavior supports, tracked behavior incidents truancy patterns, conducted Manifestation Determination Review (MDR) procedures. Interviewed staffed fully functioning special education team teachers paraprofessionals. Initiated developed much needed traditional resource classroom provide lowest performing students avenue achieve academic growth, turn decreased behavior incidences across board. Mentor Teacher 08/2004 06/2016 Company Name – City State Observed, evaluated, coached many first year special education teachers best practices effective classroom management, instruction, planning. Taught new teachers many ways differentiate instruction implementing student centers shared learning activities, forming literacy circles, incorporating technology, using assessment guide instruction. Assisted executing effective behavioral model suited particular classroom numerous ways organize physical space. Notable Achievements: Chosen LAE Trainer New Teachers facilitator program Completed Aspiring Leaders Program School Leadership Center Greater New Orleans Coached teachers de-escalation restorative practices thus changing mindsets behavior management. Special Education Teacher 01/2004 01/2016 Company Name – City State Resource Inclusion Teacher Company Name – City State Created rigorous, specialized academic setting students various exceptionalities special education resource room mainstream classroom settings utilizing data driven teaching methods. Improved student's functional needs, knowledge behavior meet goals Individualized Education Plan (IEP) conducted mini-workshops students needed supplementary instruction. Collaboratively taught entire regular special education classes multiple co-teachers. Maintained documentation, data, progress monitoring. NotableAchievements: Prepared students standardized state tests passing rates 95 100% consecutively decade Maintained one revered classroom cultures continuously proven turn-around challenging behaviors. Scored ""Highly Effective"" yearly Compass Metrics every year teaching Earned solid reputation one highest performing educators parish student growth. Educational Strategist, RTI Coordinator 01/2011 01/2012 Company Name – City State Served Special Education Leadership Team central office supervised school-based interventionist. Coordinated federal/state mandated Response Intervention process entire parish. Conducted district-wide universal screenings tracked student progress. Scheduled facilitated meetings school-based interventionists ensure consistency District RTI procedures. Coached district personnel intervene appropriately at-risk students advised ways integrate data-proven techniques analyze data drive instruction improve student achievement. General Education Teacher 01/2003 01/2004 Company Name – City State Taught isolated, minority, urban community delivered instructional activities encouraged. active learning experiences effectively managing behavior classroom organization. Skills academic, avenue, coaching, documentation, driving, functional, instruction, Leadership, managing, meetings, office, monitors, organizing, personnel, progress, rehabilitation services, teacher, teaching, Trainer, VI, vision, workshops Education Masters Administration Supervision 2008 Our Lady Holy Cross College Florida State University City State Administration Supervision B.S Human Resource Management Human Resource Management",TEACHER
"BUSINESS DEVELOPMENT Executive Profile Over 17 years demonstrated operational, consulting architecture experience IT development, implementations architectures proven background capturing new business ranging $1 Million $1.5 Billion Total Contract Value. Experienced leader strong business technical skills. Successful track record supporting bid analysis decomposition requirements provide strategic IT architectures meet demanding functional, financial technical needs meeting security requirements. Provides technical leadership areas transformations, strategies implementations bring demonstrable value streamline IT spend reduce TCO IT. Skill Highlights Project management Leadership/communication skills Client account management Business development Customer-oriented Market research analysis Professional Experience Business Development January 2013 January 2014 Company Name － City State Served business development principal solution architect consultent Elevate Technology Solutions Federal Practice. Captured activities included opportunity assessment, pipeline qualification development, customer relationship building, teaming partner selection negotiation, vendor evaluation, cost schedule pursuit estimation, executive management reviews project planning. Managed bid efforts executing phases capture lifecycle process. Provided regular briefings executive management concerning overall pipeline status also updates specific capture pursuits. Lead adjacent growth new growth strategies white space areas. Worked phases proposal lifecycle opportunity identification customer relationship building partner selection, development delivery. Researched developed clients executed customer call plans shape program requirements early, increase customer intimacy improve position within target agency. Identified potential Source Evaluation Board (SEB) members developed call plans effectively influence key decision makers. Developed relationships key teaming partners major software vendors compliment solution sets. Led competitor black hat assessments related PTW activities. Deals Won include: United States Agency International Development (USAID) Engineering Information Technology Infrastrucutre Systems, USAID M/CIO PIV NPE, U.S. Securities Exchange Commision National Exam Program Support Services, SEC Neat Pi, SEC Office Compliance Inspection Examination: Analytics Support; Asset Verification Support, eDiscovery Exam Management Support. Senior vArchitect (Senior Solution Architect) January 2012 January 2013 Company Name － City State Direct internal, parent partner Program Capture Business Development teams responding RFI, RFQ, RFP unsolicited proposals lead successful capture new business opportunities. Deals include: CSC/ Eagle Alliance, Boeing, Lockheed Martin, NASA, MHS Army Navy. Engage clients Cxx level articulate aspects VCE offerings including Cloud-based Products Services including presenting value proposition company roadmap onsite, phone, WebEx presentations Architect innovative technical solutions meet needs Public Sector Federal Systems Integrators increased IT requirements supporting reduced IT budgets, including developing Proof Concept technology demonstrators Cloud Computing space Authored pre-sales documentation include SOW's, SLA's, Economic Impact Calculator, Project Proposals, Product/Service Costs White Papers. Lead technical business development key accounts, providing technical strategic solution architectures VCE, Parent Company Client needs. Design Cost Modeling solutions various bids across multiple client verticals, managing partners sub-contractors throughout bid process, mapping requirements solutions providing cohesive solution, lead proposal text authoring review proposal documents VCE parent companies including Cisco, EMC VMware. Principal Business Architect Leader January 2009 January 2012 Company Name － City State Identified business targets, gathered, assessed qualified requirements, prepared cost models developed proposal artifacts including SOW, WBS, CONOPS, BOE, LOE SLA pursuit successful capture new business Public Sector opportunities. Developed operational technical strategies solutions CSC's North American Public Sector. Areas expertise include Cloud Computing, Service Desk, Desktop Support, Network Monitoring Communication Network Services part NPS New Business Service Offerings Standard Operating Procedures (SOP). Developed key relationships teaming agreements federal prime government contractors, small business subs technology vendors lead streamlined processes go large federal business, capturing several business opportunities CSC NPS. FY 2011 CSC Main Thrust New Business deals (TCV): $461 Million- US-Visit (Eagle), $100 Million- GSA FAS Hosting (Alliant), $192 Million- Maryland Medicare Medicaid (MERP), $300 Million- DHS Work Place Service Cloud Computing (Eagle). Senior Sales Engineer January 2007 January 2009 Company Name － City State Effectively demonstrated product solutions presentations, on-site web conference, marketing campaigns new media advertising capture opportunities 200 diverse accounts within Commercial, Non-Profit Government Contracting organizations including U.S. Based International customers. Developed executed tactical win strategies including Reduced Costs, Productivity Improvement, Governance, Risk Compliance, Business Continuity Disaster Recovery Managed business solutions, responding various RFP, RFI, RFQ lead 60% win ratio two year period. Boosted potentiality securing high-value client accounts business development relationship building skills, advancing organizational objectives Subject Matter Expert. Customer requirements often met exceeded providing tremendous cost savings ROI. Sold 1,000 licenses, 300 WAN Optimization Devices 5 Global Managed Service Contracts within 24 month period, leading exceptional performance exceeding 150% OTE. Senior Information Technology Consultant January 2002 January 2007 Company Name － City State Performed program management oversight implementation plan, timelines, issues, risks, successes maintain portfolio projects. Assess results, determine implement risk mitigation solutions. Through effective business development strategies, worked closely client stakeholders understand emerging customer needs, gain competitive positioning requisite capabilities successfully capture new business opportunities including North American Call Center, Global Managed Desktop Services End User Field Support Pfizer Executives. Effectively demonstrated project management leadership skills develop implement several technical solutions based ITIL Six Sigma standards. Managed design implementation new Remedy IT Service Management track change, incident problem management services. Through research, best practices, industry standards, saved customer Business Units 60% technical systems implementation costs total savings projected 150%. Systems Engineer January 1999 January 2002 Company Name － City State Configured maintained Windows NT Server Win2k corporate, production, test environments including servers client upgrades. Tested installed server client applications designed technical installation procedures implementation Market data applications. Led team developing Help Desk, supporting LAN network end-user client base +250, end result launch 24/7 Market Call Center support. Implemented Data Center environment include Disaster Recovery Production environment. Reduced 45% costs IT Operations implementing processes, methodologies procedures based industry standards. Regional Account Manager January 1997 January 1999 Company Name － City State Successfully established relationships new accounts multi-regional territory. Managed account base 267 (1999), increase 219 accounts 1997. Developed strategic referral system provided continuous leads new business development. Received ""President's Club Award"" two consecutive years. Achieved Top Account Manager Status 1997 Q2 1998 Q2. Education EMC Isilon Scale-Out Storage, 2013 EMC E20-322 Solutions Design Technology Architects, 2013 EMC Information Storage Management v2, 2013 EMC Storage Information Infrastructure Solution Design Concepts v6, 2013 Architecting VCE Vblock Infrastructure Platforms, 2012 Architecting VCE Vblock System 100, 2012 Architecting VCE Vblock System 200 1 2012 Strayer University Bachelor Science Information Systems Information Systems Certifications SBA 8(a) Certification *estimated 2015* ITIL v3 Foundation Certificate VMware Technical Sales Professional 5 (VTSP 5) VMware Sales Professional 5 (VSP 5) VMware MGMT (Management 5) Riverbed Certified Solutions Professional Palo Alto Networks Certificate CompTIA A+ Certificate CompTIA Network+ Certificate Castle Rock SNMPc Certificate Skills A+, advertising, Architect, Army, articulate, Agency, budgets, business development, business solutions, Calculator, Call Center, Cisco, competitive, Concept, Contracts, Client, clients, delivery, Disaster Recovery, documentation, executive management, Government, Help Desk, Information Technology, ITIL, ITIL v, LAN, Lockheed Martin, MGMT, managing, marketing, Market, Exchange, Office, win, Win2, Windows NT Server, Modeling, Navy, Neat, negotiation, Network, Networks, new business development, new media, Optimization, organizational, positioning, presenting, presentations, prime, processes, Profit, program management, project management leadership, project planning, Proposals, proposal, relationship building, research, RFI, RFP, Sales, Securities, servers, Six Sigma, SLA, SOP, strategic, Technical Sales, Desktop Support, White Papers, phone, upgrades, WAN",BUSINESS-DEVELOPMENT
"MARKETING COMMUNICATIONS EXECUTIVE Executive Profile Creative leader offering rich career experience corporate communications domestic global brands strategic communications use social media, internal operations, multi-media production. Successfully communicates brand messages impressive heights story-telling; key transforming ideas realities. Achievements include product penetration, brand recognition value, brand image awareness, visual communications, public relations campaign management/execution. Recognized skills content development, project planning/management, multi-million-dollar budget oversight, business development, advertising, agency management. Skill Highlights Persuasive Leader Skilled Negotiator Brand Champion Revenue Generator Communications Branding Strategic Planning Operations Social Media Marketing Digital Production Budgeting Project Planning Execution Business Development Support Customer Service Leadership Sales Core Accomplishments Capitalize story-telling talents visionary approach communicate corporate accomplishments across media including success global media platforms YouTube, Twitter, Facebook, LinkedIn, Instagram, Vimeo, Tumblr Principal player navigated Robert Redford's Sundance TV conceptualization launch. Collaborated television feature film producers distributors, cemented 12+ national partnerships, spearheaded public relations corporate communications campaigns garnered global coverage. Developed communication positioning boosted entity premium-only subscriber base recognition vital entertainment channel Contributed millions dollars sales architecting awareness communications strategies issue re-issue Disney films “Cinderella,” “Jungle Book II,” “Annie,” popular films. Crafted brand identity actor/director Kenneth Branagh, directors Ang Lee Anthony Minghella, actress Julia Roberts, among others. Collaborated projects involving industry giants Steven Spielberg, Spike Lee, Ridley Scott, others Introduced aggressive marketing public relations campaigns launch several film distribution companies Professional Experience City 01/1995 04/2016 Marketing Communications Executive Company Name － City State Highly successful firm provided public relations corporate communications services 100 national global clients. Track record success market identification penetration, competitive differentiation, corporate image improvements, new business development, content development awareness. Controlled budgets ranging $20 million. Instrumental generating 1+ million Internet viewers devising aggressive public relations communications campaign support introduction Quincy Jones III's revolutionary health initiative ""Feel Rich."" Accelerated public awareness critical Diabetes care across nation writing producing 30 entertaining informative stories CNBC's show ""D-Life,"" prompted tens thousands Internet viewings. Successfully wrote produced 75 digital marketing pieces, wrote produced excess 100 segments brands Apple TV ESPN, CNBC, DirecTV, among others. Traveled globally write produce stories Warner Brothers, Disney, Universal Studios, ESPN, CNBC, DirecTV, History Channel. Garnered interviews scores celebrities including Magic Johnson, Dustin Hoffman, Matthew McConaughey, President United States' former personal physician, many others. Presided public relations projects designed boost after-theatrical sales revenue 200 home entertainment/VOD films ""The 40 Year Old Virgin,"" ""Munich,"" ""American Gangster."" Engineered successful strategies foreign markets across DVD, VOD, pay TV sectors accelerate sales. 01/1988 01/1995 Vice President, Marketing Public Relations Company Name － City State Managed 25 global staff members architected 50 public relations campaigns initiatives proving pivotal capturing Oscar nominations awards. Cultivated public relations efforts company went public. Led efforts corporate communications. Projects included Madness King George, Ang Lee's Wedding Banquet Eat Drink Man Woman, Kenneth Branagh's Much Ado About Nothing; Oversaw public relations communications worldwide launch multi-season success iconic American Gladiators series Education Bachelor Arts English Literature UC SANTA BARBARA － City State Credentials Content development, corporate communications, health care, new business development, producing, public relations, sales, stories, strategic planning",PUBLIC-RELATIONS
"SAFETY INTERN Areas Expertise Occupational Safety Microsoft Word, Excel, Power Point, E-Tools Professional Experience 05/2015 08/2015 Safety Intern Company Name City State Walkthroughs plant make sure proper personal protective equipment worn employees, transition Material Safety Data Sheet Safety Data Sheet, implement GHS labels chemicals, charge safety new hire orientation, safety audits, cost benefit analysis new warning lights one buildings. 01/2014 07/2015 Security Guard Company Name City State Directing traffic entering exiting complex, providing direction patrons,. answering questions providing assistance needed. 05/2014 08/2014 Customer Service Associate Company Name City State Providing quality service customers, cashiering, replenishing merchandise, straitening aisles closing. Education December 2015 Bachelor Science Occupational Safety Environmental Health Applied Engineering Emergency Management Millersville University Pennsylvania City State Occupational Safety Environmental Health Applied Engineering Emergency Management Affiliations American Society Safety Engineers February 2015 Skills cashiering, closing, Directing, direction, Excel, Power Point, Microsoft Word, quality, Safety",AGRICULTURE
"CONSULTANT Professional Summary Certified Nursing Assistant experience serving chronically ill patients, including assisting daily living activities household tasks. Patient highly compassionate. Licenses New York State Department Health Nursing Home Nurse Aide Certification Program Original Certification Date: 5/18/2005 Current Expiration Date: 1/31/14 Certification 342285200505E Skill Highlights Understands mobility assistance needs Charting expertise Reliable transportation Trained grooming bathing assistance Calm level-headed duress Medical terminology knowledge Professional Experience Consultant March 2015 Company Name City State Provided accurate appropriate information response customer inquiries. Addressed customer service inquiries timely accurate fashion. Built customer loyalty placing follow-up calls customers reported product issues. Resolved product issues shared benefits new technology. Managed quality communication, customer support product representation client. Answered customers' questions addressed problems complaints person via phone. Built customer confidence actively listening concerns giving appropriate feedback. CNA August 2007 July 2013 Company Name City State Observed documented patient status, reported patient complaints nurse. Completed submitted clinical documentation accordance agency guidelines. Collected urine fecal samples. Assisted adequate nutrition fluid intake. Provided transportation, assistance companionship clients. Cleaned organized patients' living quarters. Positioned residents comfort prevent skin pressure problems. Assisted transferring residents wheelchairs adaptive equipment. Tended patients chronic illnesses. Charted daily information residents mood changes, mobility, activity, eating percentages, daily inputs outputs. Recognized reported abnormalities and/or changes patients' health status nursing staff. Documented resident records daily flow sheets. Assisted ADLs. Provided patients families emotional support. CNA June 2005 January 2007 Company Name City State Assisted adequate nutrition fluid intake. Directed patients prescribed range motion exercises use braces artificial limbs.Cleaned organized patients' living quarters. Facilitated games activities engage clients. Positioned residents comfort prevent skin pressure problems. Assisted transferring residents wheelchairs adaptive equipment. Assisted ADLs. Administered simple range motion exercises. Promoted continuity care accurately completely communicating caregivers status patients care provided. Promoted personal co-worker safety. Cashier February 2004 August 2005 Company Name City State Took necessary steps meet customer needs effectively resolve food service issues. Recorded customer orders repeated back clear, understandable manner. Promptly reported complaints member management team. Correctly received orders, processed payments responded appropriately guest concerns. Served fresh, hot food smile timely manner. Resolved guest complaints promptly professionally. Quickly efficiently processed payments made accurate change. Properly portioned packaged take-out foods customers. Carefully maintained sanitation, health safety standards work areas. Cleaned food preparation areas, cooking surfaces, utensils. Took initiative find extra tasks scheduled duties completed. Cashier July 2001 March 2003 Company Name City State Executed cash transactions quickly accurately. Greeted customers. Checked customers bagged items. Quickly Served shoppers prompt, courteous friendly manner. Gave every customer immediate undivided attention. Maintained knowledge current product locations. Consistently received 100% rate customer satisfaction. Cashier March 1998 August 2000 Company Name City State Up-sold additional menu items, beverages desserts increase restaurant profits. Took necessary steps meet customer needs effectively resolve food service issues. Recorded customer orders repeated back clear, understandable manner. Promptly reported complaints member management team. Correctly received orders, processed payments responded appropriately guest concerns. Served fresh, hot food smile timely manner. Communicated clearly positively co-workers management.Served orders customers windows, counters tables. Packaged menu items bags trays placed drink orders carriers.Accurately measured ingredients required specific food items. Prepared served beverages coffee, tea fountain drinks. Mastered Point Sale (POS) computer system automated order taking. Carefully maintained sanitation, health safety standards work areas. Education Training CNA Certificate: Certified Nursing Assistant GED 2005 Rochester Educational Opportunity Center City State United States Skills Patient-focused care Excellent interpersonal skills Compassionate trustworthy caregiver Effectively interacts patients families.",CONSULTANT
"DIRECTOR OF DONOR RELATIONS Professional Summary Dynamic leader, outstanding experience major gifts, fundraising, event management, donor relations, government community relations, public relations marketing, board management development, strategic planning. Adept motivating leading staff promoting entrepreneurial spirit thrives discipline pragmatic thinking. Skills Strong verbal communication Budgeting finance Project management Process implementation Extremely organized Client assessment analysis Team leadership Self-motivated Work History 03/2016 Current Director Donor Relations Company Name – City State Montclair State University's office Advancement tasked raising funds University's commitment educate diverse community learners alumni friends University. Responsible three direct reports well $1.2 million dollar fundraising budget. Responsibilities include: designing, implementing coordinating institution-wide comprehensive donor relations stewardship program consistently engages appropriately promotes donors levels well managing key fundraising events. Accomplishments: Managed achieved 100% Annual Golf Outing goal engaging sponsors reducing costs collateral cost reduction. Managed Achieved 133% Annual Scholarship Dinner goal, done engaging vendors sponsors managing budget efficiently, well implementing new ways recognize sponsors. Implemented efficiencies manage acknowledgement policies procedures across Division University essential comprehensive donor relations program. Designed, documented, implemented systematic integrated donor relations program encompassed donor cultivation recognition events, endowed position installations, building naming dedications. Responsible devising using consistent, accurate, appropriate information-sharing mechanisms stewarding prospects donors. 09/2014 03/2016 Director Development Company Name – City State As Roman Catholic, college preparatory school auspices Archdiocese Newark, IHA committed graduating savvy, critical thinkers confident, independent women prepared futures. Responsible $1.2 million dollar department fundraising budget, including participation budgeting process monitoring revenue expenses. Managed annual fund, capital campaign, scholarship, marketing initiatives, stewardship programs established metrics review. Accomplishments: Modernized IHA's external brand recognition, include new admissions materials, development materials, stewardship report brand guide. Manage staff 2, responsible donor recognition, acknowledgement process well prospect research. Reengineered annual fund program, increasing net revenue 45% Designed implemented long-term advancement plan, including strategies related cultivation, solicitation, acknowledgement ongoing stewardship individual, corporate foundation donors campaigns capital projects. Outfitted new STEM classrooms grant donations Konica Minolta Achieved 100% annual capital campaign goal FY15 Instituted Alumnae giving program, well Reunion Giving amongst classes, achieved 100% initial goal. Manage portfolio 250+ major gift prospects achieved 100%+ FY15 goal target achieve FY16 goals. 10/2013 09/2014 Donor Relations Manager Company Name – City State Saint Peter's University's office Advancement tasked raising funds University's Jesuit Catholic identity commitment educate diverse community learners alumni friends University. Responsible $250,000 individual fundraising budget, including participation budgeting process monitoring revenue expenses. Managed scholarship reporting, capital campaign, event programs established metrics review. Oversaw aspects donor stewardship, scholarship endowment, portfolio 100+ prospects management Board Regents. Accomplishments: Increased Board Regents participation within following priorities: Regents Symposium, Sponsorships, Scholarships, Mentorship, Internship opportunities. Liaised Office Admissions behalf. Managed major gifts portfolio 100+ achieved 100% 2014/2015 individual, corporate foundation goals. Developed system customize relationship management leadership-level donors, particular oversight University's ""Top 25"" VIP donors. Work LGOs ensure donors receive appropriate levels stewardship reporting, recognition guidance respect interactions University. Managed donor scholarships, include tracking funds awards made, donor communication reporting. Transformed Scholarship process pertains stakeholders include: Donors, Advancement, Finance, Financial Aid Admissions. Provided new opportunities donors meet scholarship recipients. Managed pledge process $60 million dollar Student Center imitative. Bergen County representative University key opportunities within region. Responsible supervising, creating, executing overseeing comprehensive donor acknowledgement, reporting recognition program, including advising complex carefully orchestrated events programs University's donors. 11/2010 10/2013 Annual Fund Special Events Manager Company Name – City State Englewood Hospital Medical Center Foundation raises private funds Medical Center's vision become regional leader providing state-of-the-art compassionate care humanistic environment. Responsible overseeing elements $2.5 million Annual Fund. Accomplishments: Increased corporate community sponsorship's signature events 45%. Managed major gifts portfolio 100+ achieved 100% 2012 2103 individual, corporate foundation goals. Transformed 13 year-old Breast Cancer Walk. Increased net revenue 75% one year. Established Foundation's first Business Partner Program well Physician Partners Program offered new revenue stream augment Annual Fund. Manage Annual Fund's donor programs: Leadership Society ($1,000+ individual donors); Business Partner Program Physician Partners well Caduceus Society; achieved 100% goal 2012 2013. Achieved 100% goal 2012 2013 events, staying within expense budget. Manage key volunteer committees signature events. Implemented annual $3.2 million advertising program Accomplishments: Provided leadership key service line representatives, developing dynamic advertising programs promote hospital develop new business. Managed vendors established metrics review campaigns. Negotiated 25 free bus sides/tails EHMC Foundation advertise Walk Awareness Breast Cancer Walk Recipient 2012 Aster Jersey Awards Bariatric Maternity Ad Campaigns. 04/2010 11/2010 Special Events Annual Fund Manager Marketing Communications Specialist Company Name – City State For 100 years, American Cancer Society worked relentlessly save lives create world less cancer birthdays. Together millions supporters worldwide, help people stay well, help people get well, find cures, fight back cancer. 03/2009 04/2010 Director Special Events Company Name – City State Managed annual events within North Jersey Region include Golf Classic, Gala, Making Strides Breast Cancer Walk. Achieved 100% goals staying within expense budget. I first MSABC Walk Director achieve goal 6 years, I mainly engaging two additional key sponsors, importantly adding eleven additional ""Pacesetters"" raise minimum $5K each. Accomplishments: Transformed Making Strides Against Breast Cancer Walk achieving goal $546,000. I first individual achieve goal event 6 years. Recruited two new board members instrumental revitalizing Golf Committee. Managed small team direct reports volunteers. Established new metrics review. Oasis dedicated feeding clothing needy women children offering educational resources skills obtain meaningful employment break cycle poverty. 01/2006 03/2009 Director Fund Development Company Name – City State Responsible $1.5 million fundraising budget, including participation budgeting process monitoring revenue expenses. Managed annual fund, capital campaign event programs established metrics review. Accomplishments: Achieved ""Charity Navigator, 4 Star Status"" tenure. Modernized Oasis's external brand recognition, include new website, dynamic new social networking presence many significant press placements including Fox News Channel, New York 1, The Star Ledger, The Record USA Today. Closed $500K budget gap strategic board initiatives. Achieved 100% goal signature events. Reengineered direct mail program, increasing net revenue 25% Established first volunteer special events committee Designed implemented long-term fund development plan, including strategies related cultivation, solicitation, acknowledgement ongoing stewardship individual, corporate foundation donors campaigns capital projects. total process approach company provides finest marketing support solutions clients forefront industries. 11/1997 10/2004 Senior Marketing Communications Manager Company Name – City State Developed managed aspects client portfolio, include sales, marketing, branding, trade shows, public relations, web, etc. Accomplishments: Increased sales portfolio 75% Achieved sales goals annually Awarded Customer Service Award 2008 2009 Managed implemented new branding, marketing communications trade show/event initiatives existing clientele. Sony diversified global company forefront technological innovation entertainment. Sony Electronics sales marketing arms Sony's global electronics business. It leading provider audio/video electronics information technology products consumer professional markets. 01/2002 09/2002 Digital Media Specialist, Senior Marketing Communications Specialist, Senior Market Analyst Company Name – City State Implemented online product launches B2B B2C market executing updates specific product line. Responsible general production tradeshow coordination booth, events, premium items collateral multiple business units managed advertising budgets. Received Award production first CDR largest tradeshow, NAB, contained broadcast product collateral. Managed internal sales award program ensured confidentiality highly sensitive information, well manage updates programs' website. Community Hospital committed leader community offering quality healthcare commitment caring. Corporate Relations, Sales Representative Liaison physicians, community leaders, government corporate leaders secure gain market share. Accomplishments: Increased business 35% first quarter 2002 marketing services hospital doctor's offices corporate clients Negotiated sales contracts customers senior management level, increased profitability 22%. Raised funds health care initiatives education corporate solicitation. Achieved 100% gross goal ""Women New Millennium"" program well annual gala golf outing. Affiliations Board Member Julia's Butterfly Foundation, Wyckoff, NJ Education B.A Political Science Montclair State University City State Political Science Skills Raisers Edge, Donor Perfect, Microsoft Office, Publisher, Adobe Creative Suite: PhotoshopCS3, DreamWeaverCS3, Adobe Writer, HTML, CorelPainter, SAP, Access",DIGITAL-MEDIA
"MARKET CONSULTANT HEALTHCARE ADVOCATE Professional Summary Ambitious dedicated managed care professional robust organizational, communication customer service skills. Multi-disciplinary industry expertise emphasis provider outreach, research\analysis data integrity. Seeking position partake new innovative improvement processes proactive provider education efforts. Education Training BBA Business Administration Human Resources Management University New Mexico － City State Business Administration Human Resources Management Skill Highlights Government relations knowledge Provider education communication Personal professional integrity Database management Relationship team building Organizational planning Sound decision making Excellent research skills Claims analysis review specialist Project management Professional Affiliations Member Alpha Chi Omega Sorority Professional Experience Market Consultant Healthcare Advocate August 2015 Current Company Name － City State Provides field market market strategy, expertise, execution Risk Adjustment Clinical Quality Programs (HEDIS/Stars) prospective retrospective programs Providers. Acts designated resource Provider group gain engagement. Performs data analytics help identify high risk members develop strategy plan practice. Consults help improve coding accuracy, documentation management patient assessment information. Facilitates access medical records chart review purposes. Utilizes programs SalesForce, Tableau, Concur, SharePoint track various activities reporting. Provider Network Specialist February 2014 August 2015 Company Name － City State Supported contracting efforts ""close pricing gap"" Blue Community HMO Blue Advantage HMO networks health insurance exchange, along involvement beginning stages additional exchange network implementations 2015. Validated designations Essential Community Providers contracted exchange HMO lines business. Strengthened maintained provider relationships located within Northeast region New Mexico, including Taos PHO La Vida IPA. Audited monthly rosters received Taos PHO La Vida IPA insure correct system representation within PPW Provider Finder. Validated credentialing status, network pricing links utilizing Vistar, PPW, Legacy Premier Premier Pricing. Utilized Blue Chip, PRAP PQRS additional claims issues review. Collaborated amongst peers create provider training presentations informational provider packets. Created standard contracts amendments lines business. Completed Single Case Agreements Assisted maintaining Centennial Care Medicare Appeals Grievances. Participated Behavioral Health Roster Project Lovelace named Medicare Advantage Contract project. Claims Third Party Liability Supervisor December 2013 February 2014 Company Name － City State Ensured compliance HIPAA regulations requirements. Maintained daily operations processes within department monitoring employee workflow distribution. Championed compliance departmental policies, well interface Quality Assurance regarding procedure compliance. Streamlined departmental individual performance metrics took proactive action necessary timely basis maintain desired workflow outputs. Developed implemented system operational changes improve service production efficiency. Collaborated Training Quality Review team implement new revised procedures. Strengthened claim approval process including, limited to, providing assistance support negotiators complex and/or difficult claims determine negotiation leveraging points. Collaborated, coordinated, communicated across various disciplines departments. Championed internal audit rebuttal reviews one-on-one feedback direct staff. Boosted company efficiency client satisfaction streamlining processes deemed inefficient. Attended Lean Six Sigma Rapid improvement events identify optimal value stream maps. Identified process boundaries determined opportunities automate processes functions. Provider Relations Field Representative November 2012 December 2013 Company Name － City State Conducted visits participating Fee Service New Mexico Medicaid Providers. Enhanced delivered formal trainings, webinars, provider-related outreach. Applied knowledge established procedures resolve escalated provider questions, management requests. Acted initial contact escalated issues provider relations support staff. Examined claims reports ensure proper recoding transactions compliance state federal regulations. Investigated claim processing outcomes. Supervisor September 2011 November 2012 Company Name － City State Facilitated enrollment process prospective employees vendors seeking participation within Mi Via Self-Directed Waiver program. Maintained relationships Employers Record (EORs) ensure prospective employees vendors completed provided necessary documentation begin employment. Demonstrated enrollment oversight ensured enrollment processes met participant expectations state regulations. Allocated resources appropriately meet deadlines. Organized workflow departments ensure efficient accurate outcomes. Recruitment Specialist February 2010 September 2011 Company Name － City State Generated qualified candidates open positions. Presented job opportunities qualified customer service care representatives, along senior leadership positions. Guided prospective candidates negotiated contract terms. Screened potential candidates house external interviews. Performed reference checks, exit interviews background verifications candidates. Facilitated training on-boarding 120 employees, new client 2nd Quarter, 2010, bringing projected $25,000 monthly revenue site. Bolstered recognition client internal transition leads. Excelled within deadline-intensive environment, ensuring accurate on-time completion recruitment efforts. Reduced employee attrition 2% 4th quarter 2010. HRIS Administrator September 2008 November 2010 Company Name － City State Managed Leave Absence FMLA process. Determine eligibility, processed employee requests, tracked FMLA leave taken remaining hours approved intermittent use close-out file upon completion. Coordinated Workman's Compensation claims initial accident reports medical treatment return work documentation. Acted liaison Liberty Mutual, SITEL claimant. Supported benefits administration site home based employees, including open enrollment, new hire orientation qualifying events. Guided site employee recognition programs including, employee referral bonus service awards ceremonies. Mediated, documented resolved employee relations issues. Maintained personnel file compliance site home based employees. Championed campaigns community outreach; Juvenile Diabetes Research Foundation (JDRF), United Way, Toys Tots Road Runner food bank. Initiated employee involvement participation. Skills Premier, automate, Behavioral Health, benefits administration, contracts, Critical thinking, client, client 2, customer service, Database management, decision making, Diabetes, documentation, employee relations, Government, HIPAA regulations, insurance, internal audit, team building, leadership, exchange, negotiation, network, networks, Organizational, personnel, policies, presentations, Pricing, processes, Project management, Quality, Quality Assurance, recruitment, Research, Six Sigma, Sound, workflow",ADVOCATE
"RELATIONSHIP SUPPORT OFFICER Experience 01/1997 01/2002 Relationship Support Officer Company Name Delivered administrative operations support Corporate Institutional Bank Insurance team, including 10+ senior relationship managers 5 credit analysts managing day-to-day reception activities greeting visitors vendors, responding requests information. Coordinated executive senior management's schedules, calendars, agendas, drafted meeting agendas followed meetings team conferences. Worked administrative team members human resources staff new employee hiring special events. Produced reports correspondence, administered up-to-date organizational chart, maintained office activity logs spreadsheets, distributed incoming mail throughout office. Past experience includes Administrative Word Processing Specialist Trust Investment Services. 01/1991 01/1997 01/1988 01/2016 Commercial Relationship Support Manager Company Name － City State Commercial Banking Small Business (2002 ­ 2016) Provided comprehensive administrative operational support five-person team comprised commercial lending officers, relationship management team, loan operations team, ensuring delivery best-in-class customer service. Enforced compliance lending requirements relating origination, processing, closing, funding commercial loans, ensured adherence federal state regulatory guidelines, upheld bank policies, procedures, standards; maintained knowledge Patriot Act (CIP), Bank Secrecy Act, Community Reinvestment Act. Ensured transactions credit risk functions conformed bank regulations credit policies. Released notes security interests paid loans, processed commercial loan payments advances lines credit, prepared UCC-1 filings releases, ordered, reviewed, approved loan documents requisite reports new loans, extensions, renewals, modifications; documented commercial loan packages files using Provenir Credit Workflow. Communicated status loan portfolio, including level exception reporting, past due collections, loan maturity management. Managed exception tracking, identification, curing, evidencing proper file documentation. Compiled reports, prepared customer letters, followed annual financial reporting customers security interest documents. Requested spreading analysis financial statements assigned sectors, key business risk analysis, industry sector analysis, related economic data. Ordered reviewed Certificates Good Standing, verified flood zone certifications loan origination renewals, assisted periodic covenant checks credit reviews. Participated external client meetings conjunction relationship manager internal business meetings. 01/1988 01/1991 Regional Support Assistant Company Name Education 2004 Master Science Public Administration Metropolitian College New York － City State Public Administration 2004 Bachelor Science Business Church Management Nyack College － City State Business Church Management 1999 Associate Applied Science Accounting Borough Manhattan Community College － City State Accounting Professional Affiliations Commercial Banking Support Relationship Manager 25 years' experience working banking financial services industry. In depth knowledge commercial lending financial products success working bank teams deliver world-class service maintaining compliance federal, state, bank regulations. Skilled streamlining maintaining day-to-day workflows planning, organizing, prioritizing special projects. Seeking apply expertise take next career step respected banking institution rewards hard work, talent, results. Qualifications Commercial Lending Regulatory Compliance Portfolio Management Records Management Relationship Management Team Leadership Accomplishments Developed efficient filing system customer database protocols, resulting increased office organization. Worked Regional Support Manager develop implement inaugural step-by-step employee manual, outlining proper business procedures helping employees understand office practices legal processes. Skills Administrative, Banking, closing, commercial loans, commercial lending, conferences, Credit, credit risk, client, customer service, delivery, documentation, special events, senior management, financial reporting, analysis financial statements, hiring, human resources, Insurance, letters, loan origination, notes, managing, meetings, mail, office, organizational, policies, reception, relationship management, reporting, risk analysis, spreadsheets, UCC, Word Processing, Workflow",BANKING
"OFFICE MANAGER/MANAGING DIRECTOR Professional Summary Innovative, customer-oriented healthcare administrator background managed, ambulatory long-term care. Strong background quality assurance, claims analysis management principles practices. Seeking leadership role within integrated delivery system. Skills Strong p resentation skills Accomplished leader Patient evaluation/intervention Professional bedside manner Adept prioritizing/managing deadlines Patient-focused care Trained pre- post-surgical care Competent physical assessments Minor surgery assistance awareness Work History Office Manager/Managing Director 02/2014 Current Company Name – City State Overseeing entire clinical department ensuring physician orders followed requested Overseeing office staff daily operations company Day day problem solving departments office, well taking problematic phone calls departments Hiring training new office staff Hiring training new doctors physician assistants, completing necessary paperwork Enrolling doctors PAs Medicare malpractice insurance Setting new employees Practice Fusion Payroll Communicating doctors physician assistants daily basis ensure day running smoothly resolving issues may Marketing home health companies Company payroll Quality Assurance. quality assurance 04/2013 02/2014 Company Name – City State Liaising patients, nurses, doctors, pharmacists various medical personnel daily basis provide utmost service involved patient care. Follow patients, doctors nurses ensure everything accomplished required. Inputting patient information doctor's notes electronic medical Records. Ordering following laboratory diagnostic workup requested doctor, well calling medication pharmacy. Recruited, hired, trained coached average [number] new employees per year. Established maintained systems safely met residents' needs. Skillfully developed departmental goals, objectives, standards performance, policies procedures. Developed system staff communication ensured proper implementation treatment plans comprehensive patient care. Consistently complied applicable laws regulations ensured facility adhered Medicare Medicaid regulations. Interpreted communicated new revised policies staff. Established oversaw implementation effective budgeting accounting system improved efficiency reduced costs. Developed achieved financial growth goals. Continually maintained improved company's reputation positive image markets served. Encouraged creative thinking, problem solving, empowerment part facility management group improve morale teamwork. Routinely collaborated department managers correct problems improve services. Supervised managed daily activities clinical team consisting [number] physicians, nurses support staff. Facilitated on-going assessment patient/family needs implementation interdisciplinary team care plan. Investigated reported issues relating patient care conditions might hinder patient well-being. Led clinical team delivering care services promoted optimal resident health. Volunteer 09/2011 05/2013 Company Name – City State Interviewed patients obtain medical information, weight height measurements vital signs. Documented patient information obtained interviews. Completed clinical rotations Geriatrics. Responsible primary care, case management, medication management. Assessed patients documented medical histories. Evaluated patient care needs, prioritized treatment, maintained patient flow. Assisted doctors surgeries non-invasive procedures. Collected blood, tissue laboratory specimens prepared lab testing. Performed vitals/glucose testing assisted administering injections urinalysis. Managed care post-operative patients discharge. Accurately recorded reported test results according established procedures. Healthcare 01/2009 01/2011 Company Name Effectively communicated patients convey information procedures clear, concise manner. Consistently updated patient charts, performed blood work, assisted doctors surgery, conducted patient physicals, aided patient therapy sessions. Loretto Hospital. Bethany Hospital. Education M.D. 1 2011 WINDSOR UNIVERSITY SCHOOL OF MEDICINE City Top [Number] class Continuing education [Topic] Awards School Diligence Award 2005 Writer's Craft Award – 2005 World Issues Award 2005 Skills charts, concise, Hiring, insurance, notes, Marketing, office, Payroll, personnel, problem solving, Quality Assurance, phone Additional Information AWARDS: School Diligence Award 2005 Writer's Craft Award 2005 World Issues Award 2005 VOLUNTEER: ANN AND ROBERT H. LURIE CHILDREN'S HOSPITAL, Chicago, Illinois Formerly Children's Memorial Hospital",HEALTHCARE
"SR. MORTGAGE BANKING EXECUTIVE Executive Profile Highly qualified accomplished financial professional offering 10 years experience leadership direction financial services financial products industries. Robust background loan Funding, servicing, asset management, loss mitigation strategies. Excel professional staff training, development, mentoring, production. Goal-focused Mortgage Executive commitment bottomline success effective sales development, brand awareness, client satisfaction. Professional Experience Sr. Mortgage Banking Executive Jan 2013 Current Company Name － City State Identified prospects solicited business referrals, contacting realtors, attorneys financial professionals assigned territory. Drove company expansion 12-member mortgage brokerage one office, three established new branch Las Vegas, NV. Led teams excel highstakes environment encouraging professional development independent decision making. Obtained maintained information available loan products, processing procedures, underwriting guidelines general departmental directives. Assisted collection loanapplication related documents delivery loan package, timely basis. Promoted Sr. Loan Officer Executive Team Leader within six months employment. Awarded revenue per loan award averaging $6, 00.00 Net Revenue per funded loan. Awarded highest average loan amount 201 Averaged 10 fundings per month responsible $600,000 Revenue company 201. Created Launched The Fraiman Group inside Global Equity Finance along effective marketing team. Sr. Mortgage Banker Financial Advisor Dec 2011 Jan 2013 Company Name － State Designed financial plans 100 high net-worth individuals business owners including mortgages, insurance, retirement. Managed team ten Senior Loan Consultants forging new client relationships servicing existing ones maintaining large client base. 25 million new loan production, 84 total new loans 2012, 50% increase 2011. Increased loan production team manager including 30% increase loan production entire team. Sr. Investment Advisor Jan 2007 Dec 2011 Company Name － City State Demonstrated record success Capital Raising via Private Placement Preferred Common stock offering accredited investors prospecting. Successfully introduced $3,000,000 million dollars one year early stage startup company acquisition purposes, well opened two satellite offices Texas Ohio. Responsible managing $20,000,000 million AUM succession several RIA firms throughout United States platform well Fixed Income Investments. Financial Advisor Jan 2007 Jan 2008 Company Name Responsible helping individuals business owners design implement appropriate investment strategy based specific personal financial goals circumstances. Rendered exceptionally high quality service clients area estate planning high net worth individuals using appropriate life insurance policies. Implemented many insurance securities marketing campaigns. Responsible establishing new client accounts. Analyzing client's current future financial needs. Education Bachelor Arts English Literature 2004 University Massachusetts － City State English Literature High School Diploma 1998 Homer High School － City State Professional Affiliations Member, Mortgage Bankers Association Member, National Association Mortgage Brokers (NAMB) Member MBA 's National Technology Mortgage Banking Conference Member University Massachusetts Alumni Association. Additional Information ACCOMPLISHMENTS Promoted Sr. Loan Officer Executive Team Leader within six months employment. Awarded revenue per loan averaging $6,300 revenue per funded loan. President's Club Achievement. CERTIFICATIONS NMLS ID: 528972 California DOC Mortgage Loan Originator License Minnesota Mortgage Loan Originator License Nevada Mortgage Loan Originator License New Mexico Mortgage Loan Originator License Oregon Mortgage Loan Originator License Washington Mortgage Loan Originator License Skills client, clients, decision making, delivery, Equity, Finance, financial, Fixed Income, insurance, Investments, Team Leader, managing, marketing, excel, office, policies, quality, securities, strategy",BANKING
"REGIONAL DEVELOPMENT MANAGER Summary Be strategic leader organization, utilizing creativity, innovation, experience, technical education, people skills business relationships inspire win development best class people deliver best class results Experience Company Name City State Regional Development Manager 01/2003 Current Real Estate COO, Head North America Real Estate Operations; Accountable Project Management, Transactions, Procurement Facility Management activities 25 million sf Real Estate across United States Canada representing annual capital plan operating expense budget $450 million $1.4 billion per year respectively. Lead staff 90 employees plus outsourced Real Estate providers accountable delivering legendary Customer Experiences. SVP, Head Retail Real Estate Distribution Strategy; Led staff fifty employees driving strategic development tactical implementation Real Estate program across US footprint. Direct capital expenditure manage expenses portfolio 1,300 branches. Accountable new construction, renovations, relocations consolidations; architectural project management; disposition surplus property; purchasing; facility management; asset reinvestment; lease administration contract administration. Align Real Estate strategies across lines business. Recommend final approval execution physical distribution activities, transactions, contracts, legal documents business cases. VP, Director Development Services; Commanded cultivated team twenty-five employees responsible executing $300 million capital budget strategically develop physical real estate portfolio across entire US Retail footprint. Ran best class program identifying mitigating risk, decreasing cost driving reduction overall project durations. Provided Customers highest quality product attainable. Created, maintained ensured operation within processes policies. Extended brilliance across lines business advance innovative ideologies make TD Bank better bank. Managed construction, procurement vendor management divisions. Spearheaded organic growth Bank initial stages Washington DC Market. Secured completely new team attorneys, contractors, vendors, engineers, expediters project managers responsible schedule, budget, permit, contract construct stores Maryland, Virginia Washington DC. Educated drove adherence company policies processes. Supervised team multiple project managers. Company Name City Director Construction 01/2000 01/2002 Managed team ten employees design construction maintenance restaurants throughout United States. Through value engineering change management, reduced average store total project cost construction duration. Designed real estate strategies, managed pipeline prepared annual capital budget. Managed team executing project milestones. Developed new consultants, vendors contractors. Company Name Construction Manager 01/1999 01/2000 Supervised new major remodel construction throughout Northeast US. Developed feasibility packages, budgets, schedules, business cases real estate agreements. Worked various towns, utility providers agencies gather permits. Conducted presentation applications various municipalities public hearings. Teamed public affair experts political consultants assist development throughout region reducing permit timeframes removing roadblocks. Delivered best quality profitable restaurants Customer. Company Name Project Engineer 01/1996 01/1999 Supervised construction projects geography covering 112 stations throughout three states fourteen counties. Ensured locations properly maintained compliant laws regulations. Performed inspections, supervised projects ensured safe efficient working environment station. Prepared bids, purchase orders waste stream estimates. Organized disposal wastes compliance EPA local regulations. Education Training Masters Science Environmental Technology 2000 NEW YORK INSTITUTE OF TECHNOLOGY City State Environmental Technology B.C.E Civil Engineering 1996 VILLANOVA UNIVERSITY City State Civil Engineering ICSC, CoreNET, USGBC, GBCI, REEB American Society Civil Engineers (A.S.C.E.) Certifications: CoreNET MCR (In Progress), Lean Six Sigma (In Progress); LEED Green Associate 2013 Top 10 Real Estate Professional 40 Leadership Profile: Integrity, Transparency, Inspirational, Decisive, Impactful, Loyal, People Leader, Passionate, Competitive, Solid Judgment Skills: Key functional experience Real Estate Law, Finance, Transactions, Construction Management, Market Planning, Data Analytics, Program Management, Change Management Communications, Procurement, Facility Management, Lease Administration, Risk Management Compliance, Strategic Sourcing, Vendor Management, Mergers Acquisitions Skills budgets, budget, C, Change Management, Competitive, consolidations, Construction Management, contract administration, contracts, DC, design construction, driving, Facility Management, Finance, functional, Leadership, Law, legal documents, Director, Market Planning, Market, Mergers Acquisitions, new construction, policies, processes, Procurement, Program Management, Progress, Project Management, purchasing, quality, Real Estate, renovations, Retail, Risk Management, Six Sigma, Strategy, strategic development, Strategic Sourcing, Vendor Management",CONSTRUCTION
"ACCOUNTANT II Professional Summary Multi-faceted Financial Professional solid progressive experience facets accounting financial management. Skills Accounting Financial Reporting Experience Cash Flow Management Financial Statement Analysis Experience Account Reconciliations, Accruals, GL Activity, Month End Close, AR, AP, Billing Progressive experience Budget Management, SEC GAAP Compliances Excellent communication skills Superb analytical problem solving skills Ability work independently well within Team Settings Physically fit work extra hours superb schedule flexibility Powerful negotiator Ability multitask meet aggressive deadlines Budgeting finance Extremely organized Self-motivated Conflict resolution Strong verbal communication Strong knowledge familiarity Microsoft Excel, Word, PowerPoint, Outlook Perfect knowledge Accounting software like Lawson, Mas 90, QuickBooks Pro, PeopleSoft, Axiom, Bloomberg Terminal, Nvision, Imaging Ability learn new software programs Work History 11/2014 10/2016 Accountant II Company Name – City State Performed month-end General Ledger close prepared manual journal entries. Prepared balance sheet accounts reconciliation roll forward schedules. Researched resolved reconciling items timely manner informed management issues. Prepared weekly reconciliation supporting schedules fixed asset registers relevant accounting records, resolved unclear items. Organized maintained fixed asset register. Prepared monthly provider tax payments Reviewed, analyzed, approved invoices determine capital fixed asset versus expense process CPAR invoices timely basis. Performed monthly accruals schedules Prepared depreciation calculation fixed assets Reviewed adherence capitalization policy and, researched resolved related issues. Ensured, calculated, updated useful lives fixed assets accordance company policy. Performed monthly fixed assets retirement/disposal obligations Generated monthly depreciation capital expenditures. Supported departments (Account Payable Purchasing) research resolve accounting issues Assisted internal external audit activities. Worked directly [departments, clients, management] achieve result ]. Assisted various business groups document organization dissemination acquisitions. Developed new process employee evaluation resulted marked performance improvements. Supported Chief Operating Officer daily operational functions. 11/2013 12/2013 Senior Accountant (TEMP) Company Name – City State Assisted on-going development current accounting reporting functions. Prepared consolidated monthly financial statements various entities. Led efforts company's monthly depreciable items reports. Played major role catching-up preparation Vice President's expense report. Compiled audit documentation. Monitored documented daily bank transactions. Supported develop capital estimation report company's current building project. 02/2012 11/2013 Accountant (TEMP) Company Name – City State Maintained responsibility accounting financial management associated general ledger activity, cash flow management, financial reporting. Developed accurate reliable financial statements aided business decision-making. Charged account analysis reports involving bank accounts reconciliation, journal entry preparation, month end close, preparation monthly accruals. Played key role preparing monthly, quarterly, annual reporting packages closing procedures multiple entries. Prepared inter-company accounts reconciliations. Researched eliminated financial discrepancies timely manner. Assisted compiling audit documentation. Supported develop YTD P&L budget actual reports including variance analysis activities. Performed full range financial analysis projects. 12/2011 02/2012 Staff Accountant (TEMP) Company Name – City State Charged handling general ledger reviews, bank reconciliations, month end close. Participated balance sheet reconciliation. Verified daily bank transaction reports ensuring financial integrity data. Performed journal entry adjustments accruals. Assisted field audits, preparation audit schedules work papers, accounts payable accounts receivable Spearheaded development ad hoc reports needed. 08/2010 12/2011 Junior Accountant (TEMP) Company Name – City State Heavily performed billing duties Led efforts track cash flows. Played key role streamlining billing expenses introducing process improvements. Championed efforts reduce outstanding accounts receivable managing collections efforts. Investigated resolved billing discrepancies Performed tracked chargebacks. Pioneered implementation new invoicing sales code delivery methods. Ensured billings accurately processed within specified deadlines. Researched reconciled customer accounts. 09/2009 07/2010 Equity Research Analyst (TEMP) Company Name – City State Eliminated financial statement discrepancies making sure items accurately entered balanced. Updated balance sheet, income statement, cash flow statement, included pension plans, leases, contractual obligations, debt. Identified analyzed basic accounting related issues determined proper methods resolution exceeding daily targets. Prepared fundamental analysis U.S. European company's 10-Q 10-K filed SEC. 06/2009 09/2009 Bookkeeper (TEMP) Company Name – City State Performed accounting finance duties associated accounts receivable accounts payable Prepared financial reports detailed financial position company Processed weekly payroll 20 employees Worked sales tax, states payroll taxes, federal payroll taxes payments Handled human resources queries well processed new hires. 04/2008 05/2009 Operation Budget (INTERN) Company Name – City State Prepared weekly analytical Pay-Hour report 10,000 Bus Operator Bus Maintenance employees Set variances budget actual retrieved Hyperion budget modifications decided management. Analyzed prepared special report Prepared Audit Travel Expenses Report Assisted Supervisors ad hoe reporting. Affiliations New York State Society Certified Public Accountants (NYSSCPA) *National Association Black Accountants (NABA) *CSI International Students Association ABBY BELLO Education 2012 Master Business Administration UNIVERSITY OF PHOENIX City State 2009 Bachelor Science Accounting Finance Economics CITY UNIVERSITY OF NEW YORK City State Accounting Finance Economics Skills Account Reconciliations, Accounting, basic accounting, Accounting software, accounts payable, accounts receivable, Accruals, ad, AP, AR, balance sheet, bank reconciliations, Billing, billings, Bloomberg, Budget Management, budget, capital expenditures, Cash Flow, cash flow statement, closing, Excellent communication, decision-making, delivery, documentation, finance, financial, financial analysis, financial management, financial reports, Financial Reporting, financial statements, Financial Statement Analysis, fixed asset register, fixed assets, General Ledger, GL, human resources, Hyperion, Imaging, invoicing, Lawson, managing, Mas 90, Microsoft Excel, Outlook, PowerPoint, Word, Month End Close, payroll, PeopleSoft, problem solving skills, Purchasing, QuickBooks Pro, reconciling, reporting, research, sales, tax, taxes, variance analysis",ACCOUNTANT
"CONSULTANT Experience 09/2016 08/2017 CONSULTANT Company Name － City State Supports planning, organization, development, direction overall operation $1M Substance Abuse Mental Health Services Administration grant cost extension. Provides information, technical assistance training ensure program operates accordance current federal, state, local standards, guidelines regulations, established policies procedures, may directed Principal Investigator, assure medically related emotional social needs persons receiving substance abuse intervention met/maintained individual basis. Collaborates present ""Alcohol drug risk patterns patients screened advanced practice registered nursing (APRN) students"" 13th annual meeting International Network Brief Interventions Alcohol Other Drugs, Lausanne, Switzerland. Ensures program compliance applicable state federal guidelines writes final financial program report submittal SAMHSA. 01/2016 08/2016 GRANT PROJECT COORDINATOR Company Name － City State Planned, organized, developed directed overall operation alcohol screening, brief intervention referral treatment (SBIRT) training evaluation project 8 Advance Practice Registered Nurse (APRN) programs three states using $1M Substance Abuse Mental Health Services Administration (SAMHSA)grant. Served Project Director applying knowledge administrative procedures budget, procurement, personnel administrative functions ensure project activities completed time, within budget, met goals. Worked ensure program operated accordance current federal, state, local standards, guidelines regulations, established policies procedures, directed Principal Investigator, assure medically related emotional social needs persons receiving substance abuse intervention met/maintained individual basis. Supervised team three employees locate collect, organize, enter analyze 5000+ electronic paper surveys within three months evaluate program no-cost extension eligibility. Collaborated resolve web-based training survey accessibility problems. Produced, edited published several SBIRT training videos sbirtonline.org YouTube using on-the-job training. 07/2014 09/2015 PATIENT ADVOCATE Company Name － City State Planned, organized, developed, directed Social Services accordance current federal, state, local standards, guidelines regulations, established policies procedures, directed Administrator, assure medically related emotional social needs Cancer Life Center patients met/maintained individual basis. Provided health education, case management support 300+ patients diagnosed cancer, families care providers resulting significantly fewer hospitalizations reduced costs care amongst supported patients. Assisted developing nationwide model cancer navigation using guideline-driven cancer management strategies $15 million Centers Medicare Medicaid Services Innovation Grant. Guided work several staff resolving problems reporting weekly progress towards defined goals, reviewing evaluating statistical reports well collaborating patients families increase patient medication compliance attendance scheduled physician appointments. 04/2010 04/2014 GRANT ACCOUNTS OFFICER Company Name － City State Planned, directed implemented program $137.6M Department Housing Urban Development (HUD) grant administered purchase redevelop 1,246 affordable housing units five states within three years; defined scope 300+ projects, tracked project overall program progress, created distributed project status reports; reviewed approved contracts, provided guidance reporting payment; Communicated local municipalities, small governments community groups study environmental health problems methods disease prevention, coordinated nationwide environmental health protection programs, evaluated improved health education programs. Created, submitted processed invoices expenses totaling $37M, paying close attention detail. Coordinated meetings internal external staff, collaborated ensure individual projects completed time within budget. Attended conferences/meetings reviewed literature stay abreast current knowledge issues. Monitored contractor compliance specified programmatic federal benchmarks achieving goals. Presented ""National Environmental Policy Act (NEPA) Part 50: Environmental Hazards Compliance Requirements HUD Nonprofit Grant Recipients"" Habitat Humanity International administrative staff, contractors developers. Awarded Certificate Appreciation Habitat Humanity International. 05/2009 09/2009 PROJECT CO-COORDINATOR Company Name － City State Planned, directed executed Women, Infant, Children (WIC) Nutrition Health Survey Chicago using National Institutes Health grant. Scheduled supervised 12 data collectors six sites. In doing, accelerated participant recruitment identifying correcting common misinterpretations survey's purpose, risks, benefits. Identified equipment needs, worked principal investigator develop data collection/information management system, compiled delivered data collection packets, biweekly basis made purchase requests averaging $100. Evaluated program activities compliance organizational, state federal guidelines. Recruited, interviewed, hired 400 survey participants; recorded contracts mailed financial incentives totaling $2,000. Education Doctor Philosophy Public Health Candidate Community Health Education Walden University TBD － City State Public Health Candidate Community Health Education GPA: 3.3 2009 Master Public Health Community Health Sciences University Illinois Chicago School Public Health － City State Community Health Sciences Capstone: A Qualitative Assessment Alzheimer's Disease Services Programs GPA: 3.4 2007 Bachelor Arts Sociology Pre-Health Sciences Loyola University Chicago Loyola University Wellness Center Nursing Services － City State Sociology Pre-Health Sciences GPA: 3.3 Summary Master's degree seven years experience planning, organizing, developing directing social service projects. Possesses excellent communication organization skills, pays attention details innately listens, empathizes responds patients, families, internal external partners. Forward thinking, emotionally intelligent effective social services coordinator. Supervised team three employees locate collect, organize, enter analyze 5000+ electronic paper surveys within three months evaluate program no-cost extension eligibility. Communicated progress leadership staff levels detailed reports presentations. Recognized management exceptional planning, analysis, writing leadership skills promoted healthcare consultant. Commended colleagues management flexible, diligent thorough. Highlights Microsoft Office Outlook, Word, Excel, PowerPoint, Publisher, Atlas.ti, SPSS, SAS Internet Skills administrative, administrative functions, attention detail, benefits, budget, Cancer, case management, conferences, contracts, data collection, direction, disease prevention, environmental health, financial, health education, Innovation, Director, meetings, Mental Health, Excel, Microsoft Office, Outlook, PowerPoint, Publisher, Word, navigation, Network, nursing, organizational, personnel, policies, procurement, progress, receiving, recruitment, reporting, SAS, Social Services, SPSS, surveys, technical assistance",CONSULTANT
"INSURANCE SPECIALIST Summary Accomplished communicator mediates effectively uses negotiating persuasion skills achieve consensus. Proficient account management, training, project management, building strong relationships. Proven ability streamline operations, educations, troubleshoot problem areas. Demonstrated history successful administration effective issue resolution, providing high-quality leadership, managing individuals varying backgrounds. Skills Spreadsheet management POS systems Microsoft Office proficiency Advanced MS Office Suite knowledge Medical Billing Microsoft Excel certified Administrative support specialist QuickBooks Expert employee training Invoice processing Advanced clerical knowledge Microsoft excel Marsha systemFosse system Experience Insurance Specialist 04/2017 Current Company Name City State Processed applications, payments, corrections, endorsements cancellations. Developed, implemented monitored new underwriting guidelines agency. Compiled coverage rating information accessible format. Submitted up-to-date activity production logs agency management review. Researched coverage premium options supplied clients best coverage available. Finalized maintained types personal lines insurance policies within agency. Front desk agent 12/2015 Current Company Name City State Dispensed guidance, direction authorization carry major plans. Reviewed sales price operating costs. Ensured work accomplished safe manner accordance established operating procedures practices. Handled telephone inquiries. Documented business requirements, functional specifications training procedures. Managed quality communication, customer support product representation client. Interacted customers retail buyers follow-up shipping statuses expedited orders. Promptly responded general inquiries members, staff, clients via mail, e-mail fax. Performed store opening duties, including counting cash drawers checking equipment proper functioning. Public relations 09/2011 06/2012 Company Name City State Identified customer needs market research analysis. Defined project company vision, strategies tactics. Researched, negotiated, implemented tracked advertising public relations activities. Evaluated managed new strategic business opportunities. Expanded product company recognition national press support sales marketing teams. Organized public appearances, lectures, contests exhibits increase product awareness. Billing Coding 07/2010 08/2010 Company Name City State Obtained information contacting appropriate personnel patients. Organized files color codes Entered information computer databases. Retrieved requested files delivered appropriate personnel. Reviewed files check complete accurate information. Processed routed incoming mail. Public Relations 08/2011 05/2017 Company Name City State Identified customer needs market research analysis. Defined project company vision, strategies tactics. Organized public appearances, lectures, contests exhibits increase product awareness. Worked management identify trends developments might influence PR decisions strategies. Researched, negotiated, implemented tracked advertising public relations activities. Education Training High School Diploma 2011 Jones Senior High School Business Administartion 2017 Southern University City State United States Personal Information Majorette (twirler/ dancer) Volleyball Affiliations Walk Life (St. Joseph Hospital) Willing relocate: Anywhere Additional Information Won employee month March 2016 Skills account management, Administrative support, advertising, art, business management, call center, clerical, closing, color, client, clients, customer satisfaction, customer service, customer service, customer support, databases, direction, e-mail, employee training, fax, functional, Invoice processing, machine operation, market research analysis, Medical Billing, Microsoft Excel, mail, Microsoft Office, MS Office Suite, payroll, personnel, POS, PR, public relations, quality, quality assurance, QuickBooks, retail, safety, sales, script, shipping, Spreadsheet, telephone, vision Additional Information Majorette (twirler/ dancer) Volleyball Affiliations Walk Life (St. Joseph Hospital) Willing relocate: Anywhere Additional Information Won employee month March 2016",PUBLIC-RELATIONS
"TEAM LEADER/ MACHINE OPERATOR Career Overview Dedicated focused Administrative Support Specialist excels prioritizing, completing multiple tasks simultaneously following achieve project goals. Seeking role increased responsibility authority.Versatile Medial Assistant offering administrative experience corporate non-profit office environments. Core Strengths Excel, Windows, Microsoft office, spreadsheet, power, Data Entry, Dos, multi office tasks, multi phone lines, BLS, PFT, injections, urinalysis, ECG, leadership. Production Worker, Medical Assistant, Inspector, Quality Control, Customer Service, General Office, Patient Care, Phlebotomy, Team leader, Cash Handling, Call Center, Telemarketing, HI/Lo Driver. Accomplishments Patient Care Delivered compassionate care exceeded hospital requirements. Successfully provided quality care number patients healthcare environment. Helped patients serving meals, feeding necessary, ambulating, turning, positioning bed. Work Experience 05/2012 01/2015 Team Leader/ Machine Operator Company Name － City State Earned fast track promotion team leader, oversaw production workloads, ensured materials properly loaded, coated, counted, packaged accurately according company procedures. Helped achieve company goals supporting production workers. Inspected finished products quality adherence customer specifications. Monitored adjusted production processes equipment quality productivity.Calibrated adjusted equipment ensure quality production using tools calipers micrometers, Maintained logs, lists files promptly completed necessary paperwork.Inspected finished products quality adherence customer specifications.Monitored adjusted production processes equipment quality productivity. 03/2004 08/2010 Home Healthcare Provider Company Name － City State ADLs, exhibited compassionate care communication regard issues death dying. Administered simple range motion exercises. Comforted patients provided reassurance encouragement. 07/2008 04/2010 Home Healthcare Provider Company Name － City State Completed submitted clinical documentation accordance agency guidelines.Massaged patients applied preparations treatments, liniment, alcohol rubs heat-lamp stimulation.Observed documented patient status reported patient complaints case manager.Planned, prepared served meals snacks according prescribed diets.Provided transportation, assistance companionship clients.Cleaned organized patients' living quarters.Performed household tasks laundry, dusting, washing dishes vacuuming.Facilitated games activities engage clients.Positioned residents comfort prevent skin pressure problems.Assisted transferring residents wheelchairs adaptive equipment. 04/2007 04/2009 Medical Assistant Company Name － City State Managed receptionist area, including greeting visitors responding telephone in-person requests information.Kept facility stocked necessary supplies, equipment instruments.Prepared patient rooms prior arrival.Collected urine fecal samples.Designed electronic file systems maintained electronic paper files. 10/2000 12/2003 Administrative Assistant Company Name － City State Managed receptionist area, including greeting visitors responding telephone in-person requests information.Handled media public relations inquiries.Served central point contact outside vendors needing gain access building.Dispersed incoming mail correct recipients throughout office.Made copies, sent faxes handled incoming outgoing correspondence.Managed daily office operations maintenance equipment. Educational Background 2014 Associate Science Business Management Henry Ford Community College － City State Wayne Office Administration coursework, coursework Human Resource, Microsoft Office Applications, Management Business Administration 2005 Diploma Medical Assistant Lawton School － City State Oakland Coursework Anatomy, Physiology Health Assessments, Medical Assistant, Medical Receptionist, Medical Billing, Medical Records Assisting minor surgery. Certifications Certificate, Lawton school, MI BLS Medical Assistant HHA Skills Customer Service, Receptionist, Retail Sales, Administrative Assistant, Correspondence, Medical Assistant, Training, Clients, sanitation, Billing, Bookkeeping, Medical Records, Std counseling, Business Management, Cash Handling, Data Entry, Dos, Excel, General Office, Mental Health, Microsoft Office, Multi Phone, Phlebotomy, Quality Control, Telemarketing.",HEALTHCARE
"SENIOR SUPPLY SERGEANT OBJECTIVE To obtain position logistics arena Inventory Management Specialist, Logistics Management Specialist, Supply Management Specialist, Senior Logistics Analyst within organization experience, knowledge, skills used accordingly. Professional Experience Company Name City State Senior Supply Sergeant 04/2012 Current Knowledgeable Army Supply Regulations, Processes, Principles, Procedures, Concepts Logistics Management. Responsible processing, analyzing reviewing equipment fielding documents. Managed equipment readiness, retrograde redistribution. Maintained records lost, destroyed stolen property.Coordinated execution $5 million Government Contracts initial request contract award.Reviewed corrected budget estimates proposals completeness, accuracy, compliance established regulations, policies, procedures. Trained Senior Leaders Subordinates Logistics Supply Operations, Property Book Enhanced System (PBUSE). Company Name City State Senior Logistics Noncommissioned Officer 05/2011 04/2012 Supervised managed logistical operations expertise areas logistic, supply management, property book management, movement control, planning, coordinating, monitoring, executing logistics preparation, sustainment, battle tracking within Brigade. Monitored ensured unit followed Command Supply Discipline Program within guidelines Department Army Regulations.Conducted required inspections subordinate units accordance procedures ensure proper standards. Identified strengths weaknesses provided alternative courses action unit improve performance measures. Validated monthly Unit Status Readiness recorded results. Provided services subordinate units/customers ensuring required needs met. Maintained detailed equipment analysis reports Brigade. Company Name City State Senior Supply Sergeant 02/2000 05/2011 Supervised Army Force Generation (ARFORGEN) Reset Operations two occasions conducted time Brigade returned Theater. Provided material supply maintenance support ensure authorized assets hand valid requisition accordance Army Maintenance Management. Ensured proper disposal procedures implemented disposing excess property. Presented technical guidance Supply Chain Management Superiors Subordinates. Managed coordinated movement Department Army stock loaned equipment. Company Name City State Property Book Noncommissioned Officer 03/1997 02/2000 Served Brigade Property Book Supervisor. Processed resolved unit level property accounting issues daily ensuring property listings accurate commanders' hand receipts updated monthly. Coordinated logistical support Annual Inactive Duty training. Conducted analysis briefs current future equipment authorizations. Managed excess program directing cross-leveling provided disposition equipment achieve maximum equipment readiness.Prepared provided professional guidance property accountability. Directed handled administration property book records. OTHER EMPLOYMENT INFORMATION Job Availability Date: August 1, 2014 Citizenship: United States Citizen Security Clearance: Secret (Active) Skills Logistics Forecasting/Planning, Project Manager, Supply Chain Management, Inventory Management, Logistics Management, Purchasing/Procurement, QA/QC, Record Organization/Maintenance, Strategic Planning, Multi-site Operations, Multi-unit Operations, Supply Policies, Supply Process Procedures, Budgeting, Customer Support/Services, Data Entry Process, Documentation record keeping/Proofreading/Editing, File System Development, Written Oral Communication, MS Word, Excel, Powerpoint, Property Book Unit Supply Enhanced (PBUSE), Property ManagementPrograms, WBFLIS, LOGDAT, Logistics Information Warehouse (LIW), SSN-LIN Automated Management Integrating System (SLAMIS), FEDLOG, FAAST, Exchange Pricing, FMSWEB, General Fund Enterprise Business System (GFEB), Wright Express (WEX),Planning future operations managing current operations Battalion Brigade Level command post. Familiar Staff Operations, Brigade Combat Teams Unit Readiness. Ability type 40 wpm. Education Technical Certificate GFEB 2013 Defense Acquisition University City State US Technical Certificate, Planning, Program, Bugdeting, Executive Budget Analyst 2008 Military Training City State US Technical Certificate PBUSE 2007 Property Book Unit Supply Enhanced City State US",AVIATION
"FORMS DESIGNER Professional Summary Professionally trained [job title] experience ensuring high standards culturally competent care wide variety patients diverse needs. Responsible [job title] excellent communication skills demonstrated [number] years experience healthcare. Skills Strong clinical judgment High level autonomy Patient/family focused Patient evaluation/intervention Professional bedside manner Adept prioritizing/managing deadlines Safe NG tube insertion removal Thorough physical assessments Tracheotomy care Foley catheter insertion/removal familiarity Insulin medication assistance Work History Forms Designer 01/2007 01/2010 Company Name – City State Assessed need for, ordered, obtained interpreted appropriate lab tests. Conducted mandated health screenings, physicals special education assessments [number] schools [number] students. Ensured external follow-up required. Chronic patient care med-surg unit, adeptly handling aspects treatment medication wound care monitoring [number] patients per shift. Primary care, assessment evaluation neonatal pediatric patients. Counseled educated patients reproductive health issues wellness. Expertise STDs, HIV family planning. Led CNA training program conducted classes prospective CNAs. Oversaw training [number] students annually. Organized led [number] support groups per [time period] subjects related physical emotional health ensure long-term patient well-being. Organized led [number] support groups per [time period] subjects related physical emotional health ensure long-term patient well-being. Charge nurse neonatal pediatric floor. Oversaw average [number] patients per shift. Oversaw managed [number] clinical support staff patient care activities maintaining high level staff morale professionalism. Directed new hire LPN program. Recruited, hired, led training managed budget class [number] students annually. Effectively supervised [number] LVNs, NAs non-clinical staff. Improved annual employee retention rate [number] [number] percent. Examined patients dispensed contraceptives medications needed. Pharmacological non-pharmacological management treatment various disorders diseases. Self-directed astute judgment skills. High level personal accountability. Wrote successful grant [amount] [source] [topic] Effective counseling health maintenance disease management. Increased unit productivity 29-bed surgical unit. Processed monthly reports department performance. Managed care post-operative patients discharge. Performed lab tests communicated results. Liaised patients physicians ensure patient comprehension treatment plans. Instructed patients family members proper discharge care. Closely monitored acute conditions. Initiated hospital-wide study identify areas process improvement. Monitored patient reactions drugs carefully documented progress individuals participating clinical trials. Demonstrated ability lead motivate outstanding healthcare teams. Contributed substantially successful department JCAHO accreditation. Ensured HIPAA compliance. Ensured proper care victims domestic violence presented urgent care clinic. Diagnosed treated patients chronic acute health problems MI, arrhythmias, asthma, COPD pneumonia. Provided DHS (Department Health Services) corrective action plans. Coordinated Quality Improvement Activities (QIA's) identify performance areas improvement. Participated unit-based Quality Assurance Program. Developed implemented nursing care plans. Made appropriate interventions reading interpreting fetal heart monitors. Developed patient care plans, including assessments, evaluations nursing diagnoses. Documented patient information obtained interviews. Performed basic physical assessments newborns infants. Delegated staff nurse duties. Effectively managed clinical oversight 44-bed unit. Provided on-call care times day night. Ensured efficacy treatments monitoring treatment regimens. Trained new staff quality control procedures. Followed infection control procedures. Assisted patients daily functions. Monitored fluid intake output levels. Extensive experience working homes disabled children adults. Measured urine delivered specimens lab. Provided daily living tasks enhance quality life elderly patients. Performed pregnancy tests sent specimens laboratory testing. Assisted residents bathing, dressing, feeding, lifting transferring. Experience various medical conditions including Parkinson's, Dementia, Diabetes, Cancer, Alzheimer's Paget's disease. Assisted doctors surgeries non-invasive procedures. Authorized drug refills provided detailed prescription information pharmacies. Collected blood, tissue laboratory specimens prepared lab testing. Developed produced office flyer notifications important policy changes, office news events. Maintained confidential personnel files, license CPR compliance records. Performed monthly inventory maintained office medical supply counts. Routinely retracted patient throat cultures prepared lab submission. Scheduled patient admissions discharges. Specialized nursing care patients chemical dependency. Strong leader nursing personnel assigned unit/shift. Forms Designer 01/2005 01/2007 Company Name – City State As contract designer utilized QuarkXPress Adobe's Creative Suite, created business documents specifically use ExpeData's Digital Pen Paper applications. Experience included redesign existing documents crafting unique files tailored accurately capture handwriting interpretation. Other job functions included Graphic Designer 01/2001 01/2004 Company Name – City State Utilized Adobe Creative Suite, QuarkXPress company's proprietary software produce business forms, essential documents custom collateral concept production ready compositions. Key Achievements Managed company-wide rebranding graphic standards ABN AMRO, global banking corporation, subsidiaries (Standard Federal LaSalle Bank), resulting $30,000 revenue. Created design specifications ABN AMRO's Core Teller Project, allowing client capture handwritten data deposit withdrawal slips recognized image character recognition software. Generated $25,000 revenue. Managed design workflow specifications simultaneously Comerica Bank Detroit Medical Group. Client Services Specialist 01/2000 01/2001 Company Name – City State Advised clients vendors company's products. Met client expectations communicating business objectives reviewing results client, vendors production team timely fashion. Worked team train standards procedures. Created presentations client visits. Key Achievements Trained fellow employees pander (do mail) file deceased file processing step necessary ethical efficient use resources. Produced training pamphlet containing specific database procedural steps. Trained 20 members national publishing client's customer service staff team processing, afforded better communication increased confidence services. Increased sales 10%. Coordinated prioritized several simultaneous projects monitored entire job processing. Analyzed reports job runs ensure data integrity. Increased job efficiency 10% eliminated past due accounts. Forms Designer 01/2001 01/2004 Company Name – City State Strong leader nursing personnel assigned unit/shift. Client Services Specialist 05/2000 09/2001 Company Name – City State Routinely retracted patient throat cultures prepared lab submission. Education Bachelor Science Nursing 12 2014 Northern Illinois University City State Nursing Recipient [Scholarship Name] Scholarship Graduated Magna Cum Laude Master Fine Arts Painting/Sculpture 1 1996 Northern Illinois University City State Painting/Sculpture Bachelor Arts Studio Art, Painting/Drawing Art History Chemistry 1 1992 Loras College City State Studio Art, Painting/Drawing Art History Chemistry Professional Nursing Foundations Nursing Foundations Nursing Clinical Pathophysiology Health Assessment Health Human Sciences 1 2012 GPA: Sigma Theta Tau International Honor Society Nursing Rosanne Krcek-Frank Nursing Student Scholarship Health Human Sciences Affiliations American Nurses Association (ANA) Member Certifications Registered Nurse [State] License number [number] [year] Advanced Cardiac Life Support (ACLS) Certification [year present] Skills Adobe, advertising, Assembly, banking, hardware, concept, client, clients, customer service, database, documentation, fashion, forms, graphic, image, design, insurance, interpretation, logo creation, Mental Health, mail, Nursing I, Nursing, PDF, Pen, PostScript, presentations, coding, QuarkXPress, Research, sales, Sigma, unique, workflow",DESIGNER
"NATURAL RESOURCE SPECIALIST GS-12/5 Position Applying Realty Specialist (Generalist) Department Interior Interior, Bureau Indian Affairs Rocky Mountain Region, Division Real Estate Services Announcement Number: STIMP-10879339-20-CW Objective I twenty years experience student professional level Natural Resources. As professional always goal intention serve protect federal and/or trust lands. I fulfilled Bureau Indian Affairs mission goals protection management trust resources. I demonstrated good sound conservation practices I obtained educational professional experiences Natural Resources field. I knowledgeable conservation practices, BIA Agriculture Range Management Policies, Procedures Practices. I familiar Crow Land Use Bill, Wind River Reservations Grazing Resolution, Northern Cheyenne's grazing laws Three Affiliated Tribes Grazing Resolution. Through experience I knowledgeable 25 Code Federal Regulations 162 166. I feel I established improved management practices Agencies I served. I devoted organization committed Indian Trust Land Owners Tribes tenure Federal Agencies I served. Education 2004 Montana State University-Bozeman City State Range Science Bachelor Science 2001 Little Bighorn College City State Natural Resources Associate Science 1992 Hardin High School City State High School Diploma Experience January 2013 Current Company Name City State Natural Resource Specialist GS-12/5 I manage approximately 98 range units, consists tribal, allotted, government tracts taken area. Duties require calculate Animal Unit Months (AUMs), determine accurate acreage, establish conservation plans, invoice, modify adjust yearly rental rate TAAMs, issue 10-day show cause letters non-paymet cancellation letters necessary. I required work cooperatively Tribal Natural Resource staff, members Natural Resource Committee Mandan, Hiidaatsa, Arikara Tribal Council. I required provide technical assistance requested Three Affiliated Tribes, updating amending Grazing/Natural Resource Resolutions, assist noxious weed projects, determining taken area acres (Non-Trust on-off acres). Most recently, worked partnership Tribe 93-638 contract complete rangeland inventory providing technical assistance grazing study. The completed inventory determined accurate range unit boundaries allotments, updated stocking rates, Animal Unit Months (AUMs) identified noxious weed infested areas. This prepared new permit period required updating grazing resolution, sending 18,000 Authorities Grant Grazing Prividges individual Indian interest owners, application allocation process. Establish 5 year range unit permits allocated. Prepare write notices non-compliance, non-payment, trespass livestock, 180-day notice removal allotment range unit notices permittees, land owners tribe. I direct staff inspecting, sending notices taking corrective action trespass livestock range units farm pasture leases. Currently, 700 producing wells Fort Berthold, approximately 400 range unit farm pasture leases. I responsible identifying, planning withdrawing oil gas right-of-way existing surface leases. Responsible sending 180 day notice withdrawing individual allotments (by majority consent) range units. Investigate, determine trespass, take corrective action assess penalties oil salt water spills trust property. Assist oil gas/environmental mitigation. Locate investigate trespass scoria pits, water depots, pipeline take corrective action assess necessary. Mediate, consult give recommendations dispute conflict within range unit farm pasture lease involving permittee's, landowner's oil companies. Provide assistance locating allotments landowners using ArcGIS 10.5.1 field. Determine idle farm pasture tracts using TAAMs query assist realty staff advertising. Assist realty staff meeting deadlines necessary. Determine locate current potential homesite leases. Review acquisition disposal conveyance documents accuracy. Assist Acquistion Disposal staff estate planning, land exchange gift conveyances. Respond data calls regional office central office, gather compile documentation litigation thoroughly promptly requested. Provide documentation/packets Appeals requested Solicitor. Assigned alternative coordinator Agency Freedom Information Act (FOIA), requires gather documents, files correspondences. Monitor TAAMs lockbox system pending payments disburse Individual Interest Holders. Supervise direct duties natural resource staff. Supervise direct duties Agency staff acting Superintendent. Other supervisory duties include updating position descriptions rating performance appraisals. Take corrective action insubordinate, non-performing and/or misconduct employee(s), necessary. Act Superintendent absence. Supervisor: Kayla Danks, Superintendent (701) 627-4707 October 2008 January 2013 Company Name City State Soil Conservationist GS-0457-11/4 I responsible managment development conservation plans trust lands (allotted tribal) Crow Reservation. Responsible accurate land classifications farm pasture leases, rights-of-way conveyance using ArcGIS. I work cooperatively federal agencies, state agencies Crow Tribe conservation projects protection trust lands. Updated, established implemented conservation plans expiring farm (irrigated dry farmland) pasture leases. This required determine access non-access acres Irrigable land. This also included inspecting, monitoring utilization proper management farm pasture leases. Assisted recommends improvements farm pasture leases. I developed Trichomoniasis requirements would amended Crow Land Use Bill. Provided technical services and/or field inspections issue resolved. I coordinated bio-control project leafy spurge. Provide maps, legal descriptions technical assistance Indian Trust Land owners Lessee's. Perform fire duties needed. Supervisor: Debbie Scott, Deputy Superintendent (406) 638-4433 June 2006 October 2008 Company Name City State Rangeland Management Specialist GS-0454-09 I conducted rangeland inventory conjunction Natural Resource Conservation Services, required identification plants ecological sites. I digitized range data included scanning appoximatley 100 aerial photos contained similarity index. The calculation Animal Unit Months (AUMs) determining stocking rates required using ArcGIS. Involved conversion IRMS TAAMs required encode AUMs, rental rates, tracts legal descriptions Range Units. Wrote conservation plans meet goals objectives range program. I responsible monitoring several range units determining use trend. I responsible asssisting general public general information creating maps. I updated created maps approximatley 43 range units using ArcGIS 10. I worked conservation projects local government agencies permittees. Supervisor: Ramon Nation, Deputy Superintendent(307) 332-7810 August 2005 June 2006 Company Name City State Range Technician GS-0455-06 Compliance monitoring range units Northern Cheyenne Reservation. Required count identify brands cattle and/or horses trespass violation Range Units. GPS, inspect monitor fencline (range unit boundaries) Tongue River Pipeline Project. Assist public agency staff land status questions map request. I responsible creating maps range units. I assigned Natural Resource Conservation Service liason, assisting managment plans area ranchers. Assist range manager calculating AUMs determine surplus AUMs leases. Supervisor: Gabe Morgan (406) 477-8242 June 2005 August 2005 Company Name City State Soil Conservationist GS-458-05 Conducted Approximately 50-60 line transects various Big Horn County Ranchers. This required identifying, clipping weighing native grasses, forbs shrubs within 1 100 ft. transect. After documenting data taking photo points data entered system. This determines trend condition pasture range units. The data used Conservation plans practices AUM's stocking rates determined. Supervisor: Jodi Hastings (406) 665-3442 May 1999 September 2003 Company Name City State Natural Resource Specialist (student trainee) GS-454-4 Responsible conducting compliance checks Bureau Land Management (BLM) administered gravel pits. Responsible writing Environmental Assessment (EA) Application Drill (ADP) oil gas wells I concurred Natural Resources Specialist. Participated joint effort oil company, BLM personnel, surface landowner discuss alternate planning methods clean-up rehabilitation oil well disaster. Responsible rehab abandoned oil wells included reseeding erosion control. Participated Range Improvement Projects planning fencing, pipeline installation, spring development, water catchment pits possible sites water wells. Processed Federal Grazing applications, required assurance AUM's. Responsible conducting Rangeland Health Assessments Federal Grazing permits needed renewal. This required evaluating determine condition allotments. Duties included identifying plant species, determine plant diversity, vegetative cover erosion control needed. Participated BLM wild horse adoption. Participated Fire Duties. Other duties include general office work, assisting general public agency personnel needed. Supervisor: Sandra Brooks (406) 896-5013 Skills TAAMs, ArcGIS 10.5.1, Trimble Unit, Garmin, ATV, Personal Computer Microsoft Excel, PowerPoint, Microsoft Word, Write Read Legal Descriptions, Read Translate Title Status Reports, Identify plants, forbs weeds. General Are U.S. citizen? YesDo claim Veteran's preferance? NoWere ever Federal Civilian employee? Yes GS-401-12 step 4 January 2013 PresentAre eligible reinstatement based career career-conditional Federal Status? Yes​ Referances Austin Gillette, Fiduciary Trust Officer Office Special Trustee (701) 627-4707 Edward Lone Fight, Former Superintendent Wind River Agency (701) 421-4222 Thomas Wells, Retired Deputy Superintendent/Former Supervisor (701) 441-1165",AGRICULTURE
"SUSHI CHEF Core Strengths Highly responsible reliable Extensive hospitality background Exceptional interpersonal skills Works well pressure Food safety understanding Master sales techniques Mathematical aptitude Upbeat, outgoing positive Accomplishments ServSafe Certified Food Preparation Maintained daily cleanliness broiler fryers. Answered telephone calls responded inquiries. Assigned patrons tables suitable needs according rotation Checked temperatures freezers, refrigerators, heating equipment ensure proper functioning. Cleaned organized eating, service kitchen areas. Seasoned cooked food according recipes personal judgment experience. Experience Company Name City State Sushi Chef 10/2014 Current Working Wasabi's Downtown entailed tasks sushi chef Sushi Time, I second chef instead head chef. I feel like I coming point I would like new opportunity start bottom I done past Sushi Time The 5 Spot. Company Name City State Dishwasher/ Line Cook 04/2014 10/2014 Working The 5 Spot really awesome experience me. It provided conventional style kitchen line cook experience I much exposed Sushi Time. I also started dishwashing position here. Although I short period time, exposure type kitchen environment something I missing culinary experience. It also posed challenge since I mostly making sushi better part last years. The 5 Spot highly fast-paced neighborhood kitchen. So, quick around good knife skills must. I really enjoyed challenge start bottom work way back up. I ended leaving The 5 Spot due constant management changes offer work old boss again. Company Name City State Host, Server, Dishwasher, Cook 03/2008 03/2014 Sushi Time Towa first restaurant worked for. I employed Sushi Time six years I started bottom worked way top. I worked host server consisted greeting customers, helping seats, grabbing drinks orders best give utmost service keep smile face. I worked host/server year, time really spent working kitchen making sushi. In order work way ranks sushi, I started bottom dish pit. This consisted washing dishes, pots, pans, silverware. I also required prep meats veggies. Having started dish/prep position, tasks really helped build strong work ethic develop great knife skills well. I moved cooking consisted still participating prep work, also cooking frying orders. Prep consisted cutting chicken, beef, shrimp, squid, types veggies. I sushi 3 years. That is, Monday-Saturday 10-10, give take hours. I random days holidays, part 12 hours day, 6 days week. I developed passion food seeing smile person's face bite food love it. I love environment conducive success working hard loving I do. Being sushi chef Sushi Time consists wide range tasks. I've received serve safe managerial training, I charge making sure everything clean code. I'm also charge going inventory; ranging paper/plastics, meats veggies, also drinks alcohol. This task also means I must handle ordering trough different distributors vendors may use. My job requires daily basis to: cook marinate rice, cut prepare fish day, making sushi-rolls, nigiri, sashimi, platters etc. Im also required assist customers sitting sushi bar inquiries concerns may have. Over course 6 years employed Towa, I gained much. Ive matured much job sushi really become passion mine. I really hard worker also fun work with, merely seeking new opportunity skill set continue love. I positive attitude willingness learn. And I problem adjusting style training. I work days/nights weekends holidays necessary. Educational Background Associate Applied Science Electrical-Computer Engineering 2012 Savannah Technical College City State United States GED General Education Wayne County Highschool City State United States Wayne County High school Grades 9-11 Glynn Adult Literacy program-GED Skills",CHEF
"ENTREPRENEUR GENERAL MANAGER Professional Summary Airport Operations Safety Training Coordinator management experience exceptional people skills. Versed accident investigation analysis develop action plans initiatives address accident trends Desires challenging role Safety Training Manager Experience Entrepreneur General Manager 12/2011 12/2015 Company Name － City State Conducted analysis address loss revenue led complete turnaround Increased sales 17% two-year period. Provided onsite training. Monitored multiple databases keep track company inventory. Successfully led key projects resulted new source revenue Planned executed new line business. Monitored multiple databases keep track company inventory Managed daily operations gas station. Oversaw sales, inventory staff monthly. Conducted performed inspections gas equipment facilities. Maintained obtained clean customer friendly environment various customers. Enforced implemented strict policies procedures regulating gas station. Responsible hire managing 30 employees. Oversaw price management fuels merchandise. Monitored monthly sales, inventory, prepared monthly cash balance reports gas station convenience store. Sought, prepared, negotiated obtained contracts USAID deliver food seeds throughout Haiti. Created, prepared, maintained records documents related operation administration delivery assigned loads, prepared reports related work. Conducted researched, evaluated, make decisions mode route take transportation loads throughout Haiti Planned, organized, coordinated, prioritized, assigned, evaluated work subordinate's employees. Coordinated oversaw daily operations trucks, Prepared administer budgets. Answered inquiries complaints customers related delivery loads. Safety Training Coordinator 06/1995 01/2011 Company Name － City State Exercised Responsibility development training 15,000 airport employees, loss prevention, scheduled conducted safety meetings. Planned, directed, oversaw, reviewed evaluated work staff providing support airport training program. Maintained directed maintenance accurate records files. Monitored changes legislation FAA regulations may affect training safety program operations service delivery; evaluated effect upon program activities recommended appropriate policy procedure modifications. Maintained contact airlines, government agency, Miami Dade Aviation employees keep informed safety training needs requirements. Developed modified training techniques formats evaluate airfield vehicle operators current program effectiveness determine need program modification and/or new training program development. Tested theoretical practical knowledge aviation safety ramp safety. Analyzed training programs assure competency persons operating vehicle airfield. Prepared reports airfield inspections document findings. Approved disapproved issuance certificate vehicles operators airfield. Promoted training programs developing contacts various organizations electronic media announcements. Developed, Organized, prepared, revised departmental safety manuals, prepared periodic report progress safety training program required. Provided fiscal oversight Airside Division training cash collections, equipment purchase orders. Tracked Employee Performance training requirements make sure following FAA Rules Regulations. Developed made recommendation purchase new improved equipment. Monitored existing equipment usage. Responsible issuing department vehicle, equipment. Assigned, distributed, checked, verified access personnel work load. Performed inspections county buildings, airport ramp, taxiways, runways determine proper adherence established safety standard assure proper safety conditions maintained. Reported unsafe conditions followed corrections unsafe conditions minimized losses. Performed investigations accidents airfield cause damage county property equipment/persons, determined causes accidents made recommendation appropriates actions prevent recurrences. Approved requests emergency delivery airfield. Monitored safety condition airfield, maintained ensured smooth operation airport. Ensured operators adhere rules regulation department. Monitored construction maintenance projects affecting airfield activities. Ensured compliance Federal Aviation Administration (FAA) Miami-Dade Aviation rules regulations affect safe efficient operation Air Operations Area (AOA). Education Bachelor Public 2 December 2007 Barry University － City State Public 2 Professional Affiliations Member, Small Business Association (2008 present) Member, AAAE Skills agency, balance, budgets, contracts, delivery, government, inventory, loss prevention, managing, meetings, access, personnel, policies, program development, progress, safety, sales, training programs, transportation",AVIATION
"FINANCE COORDINATOR Highlights Microsoft Excel, Word, Access, PowerPoint, MS Outlook, SAP, Marketing Funds System, Siebel, AS400/Mainframe, Baan ERP, SharePoint, Salesforce.com, SAP CRM Experience 05/2014 Current Company Name － City State Finance Coordinator SUMMARY Dedicated accounting finance professional proficient analytical, budget processing, supporting researching experience includes general ledger reconciliation, data management analysis, auditing, accounts payable accounts receivables. Successful managing multiple assignments meeting tight deadlines. Adept building productive, cross-functional team relationships, leveraging relationships gain cooperation resolving issues. 02/2012 05/2014 Company Name － City State Master Data Specialist Accurately created customer master data records sales hierarchies SAP. Served subject matter expert Warehouse Direct (WD) accounts, addressing escalated issues answering questions business regarding WD processes. Involved SharePoint project reduced WD account create change work flow process time half. 12/2008 02/2012 Company Name － City State Financial Analyst Worked closely pharmaceutical client CFO controller generating reports reconciliations assist cash flow forecasting. Performed reconciliations utilizing Excel techniques including V-lookups pivot tables. Consistently managed completed month end close process within five business days. Processed client approved write-offs, accruals, journal entries posted transactions general ledger. Assisted account analysts collection past due open accounts receivables. Participated recommendation, development, testing implementation department automated AR Reconciliation tool, significantly reduced manual matching work performed department Financial Analysts. Received several recognition awards commitment teamwork, initiative, process improvements customer service. 08/2006 07/2008 Company Name － City State Financial Analyst Maintained accurately loaded multi-million dollar marketing budgets forecasts Marketing Funds sub-ledger. Supported brand marketing managers providing analysis weekly reporting marketing spend actual results versus forecast SAP Marketing Funds. Met quarterly brand managers ensure activity based spend in-line forecasted budget. Assisted finance manager period end yearly close functions. Documented tracked forecast changes brands programs Marketing Funds system Access database; quarterly reconciling budget dollars within two systems. Assumed lead role reporting inventory status brand managers assisting resale overstock items; analysis researched variances. Coordinated annual Accrual process. Audited payment requests excess 75k correct general ledger coding adherence GAAP guidelines. 02/2000 08/2006 Company Name － City State Trade Promotion Specialist Accounting Pre-audited processed trade marketing bottler coop reimbursements conform GAAP guidelines. Analyzed adjusted trade budgets actual facilitate year-end close process. Prepared period year-end close journal entries multiple general ledger cost center combinations. Created customized reconciliation forms reports, using Excel techniques including macros, V-lookups, pivot tables. Led executed department training; trained new hires Marketing Funds System, SAP reconciling procedures. Participated development, testing documenting department reconciling tool. Oversaw department records retention/retrieval system; received ""What Outstanding Work"" (WOW) award initiative independent effort. Received ""Shooting Star"" award individual contribution team's overall successful accomplishments. Education 2016 Columbia Southern University City State B.S Business Administration/Finance Business Administration/Finance Skills Accounting, accounts payable, accounts receivables, accruals, Accrual, AR, AS400, auditing, Baan, brand marketing, budgets, budget, cash flow, com, controller, CRM, client, customer service, data management analysis, drivers, ERP, finance, Financial, forecasting, forms, functional, Funds, general ledger, inventory, ledger, macros, Mainframe, managing, marketing, Access, Access database, Microsoft Excel, Excel, MS Outlook, PowerPoint, SharePoint, Word, month end close process, pivot tables, processes, coding, promotion, reconciling, reporting, researching, sales, SAP, Siebel, simulation, Six Sigma, teamwork, year-end",FINANCE
"ELECTRICAL CAD DESIGNER Summary Highly motivated team player vast skill set strong work ethic. Proficient computer aided design (CAD). Experienced Autocad Microstation. On-site installation experience domestically internationally. Fluent verbal written Spanish. Highlights Excellent communication techniques Multidisciplinary exposure Project management Lean principles knowledge AutoCAD expert Complex problem solver SharePoint Microsoft Excel, Project Visio Engineering operational functions Assembly drawing Accomplishments Mastered proprietary engineering software programs systems. Provided on-site field installation assistance training domestically internationally. Accomplished writing technical training, troubleshooting, reference documentation English Spanish. CAD coordinator Controls Electrical Groups. Lean Six Sigma certification Yellow Belt Green Belt levels. Experience ELECTRICAL CAD DESIGNER 05/2012 03/2017 Company Name City State Electrical CAD Designer, North America Facilities Engineering Group Create assist creating maintaining accurate electrical drawings plan views electrical equipment, one line riser diagrams, panel schematics, panelboard schedules lighting plans. Support Process Control, Forming Electronics Cold End Packaging groups CAD and/or design needs. Write scopes work electrical contractors. Order equipment. Support North American factories providing drawings, technical information spare parts designing minor projects. PROJECT PLANNER 01/2011 05/2012 Company Name City State Project Planner Machine Manufacturing Global Glass Technology group. Track orders machine parts on-time delivery machine shops glass manufacturing facilities based production schedules Create work orders. Go-to contact coordinate rush shipments. Customer Service Representative third party suppliers machine shops Coordinator machine parts repair program. CUSTOMER SERVICE REPRESENTATIVE 09/2008 01/2011 Company Name City State Global Equipment Sales Global Glass Technology. Order entry, price quotes Arrange shipments Expedite rush shipments emergency situations PROCESS CONTROL DESIGNER AND FIELD SERVICE TECHNICIAN 11/1998 09/2008 Company Name City State Process Control Services Global Glass Technology. Design proprietary control panels various furnace/forehearth heating cooling processes, defined project scope, budget customer requirements domestic international facilities. Configuration systems field equipment. Perform functional check completed panels. Order panel field equipment. W rite scope work specifications field contractors On-site installation training domestically internationally English Spanish. Write technical training troubleshooting documents plant personnel colleagues. Teach training classes new existing systems equipment English Spanish. Education INDUSTRIAL ELECTRONICS OWENS COMMUNITY COLLEGE Industrial Electronics Associates Degree Program Spanish International Relations STATE UNIVERSITY OF NEW YORK Dual Major Spanish International Relations Bachelor Arts Program Skills MICROSOFT OFFICE (WORD, EXCEL, POWERPOINT, OUTLOOK), AUTOCAD, MICROSTATION, PROJECTWISE EXPLORER, ADOBE PROFESSIONAL, JD EDWARDS, ERP, HART COMMUNICATION, SHAREPOINT, SOME SAP EXPERIENCE.",DESIGNER
"ENGINEERING TECHNICIAN Professional Summary Engineering Technician specializing quality control sector. Analytical thinker skilled collecting data executing product testing procedures precision ease. Results-driven focused Engineering Technician successful prioritizing safety, promoting cost-effective solutions exceeding customer expectations. Determined Maintenance Worker skills performing routine operation checks work equipment always exercising safety measures limit injuries. Hardworking employee [2] years carrying oral written instructions effectively efficiently. Uses constructive criticism improve skills job performance. Safety-minded Maintenance Worker tasked troubleshooting, general plumbing minor electrical work. Enthusiastic professional promoting excellent attendance record willing assist team members completing assigned tasks. Organized dependable candidate successful managing multiple priorities maintaining strong work ethic exhibiting positive attitude. Willingness take added responsibilities meet team goals. Friendly student available weekend, evening andholiday shifts. Considered hardworking, punctual driven. To seek maintain full-time position offers professional challenges utilizing interpersonal skills, excellent time management problem-solving skills. Dedicated Customer Service professional knowledge service delivery proven multitasking abilities. Committed maintaining professional relationships increase profitability drive business results. Customer Service Representative bringing top-notch skills oral written communication, active listening analytical problem-solving skills. Enhances customer experiences employing service-oriented behaviors, understanding customer desires providing customized solutions build loyalty. Skills Installation Strong leader/team leader Customer service Cash handling Self starter Excellent communication skills Power hand tools Willing learn Repair Work Planning Groundskeeping Landscaping Handheld Computers Pressure Washing Safety Monitoring Compliance Mechanical Repair Critical Thinking Facilities Painting Repair Heavy Object Lifting Troubleshooting Diagnostics Work History Engineering Technician 01/2018 12/2020 Company Name City State Read interpreted blueprints, technical drawings, schematics computer-generated reports. Followed verbal instructions hand sketches adapt modify tooling. Applied engineering principles develop operate electrical, mechanical data processing systems. Performed work according project schedules high quality standards. Collaborated engineers new product introduction phases develop verify design changes. Tracked hours expenses project, detailing action charge. Improved product quality customizing tools eliminating variability. Warehouse Worker 01/2016 11/2019 Company Name City State Operated pallet jacks material moving equipment receive transport items various warehouse locations. Alternated goods inventory observing first-in first-out approach keep shelves organized properly stocked. Used hand-held devices computers record monitor inventory levels completed audits uncover address inaccuracies. Acknowledged safety issues contacted shift supervisor regarding concerns quick resolution. Loaded, unloaded moved material storage production areas. Consistently lifted materials weighing much [Number] pounds. Simplified shipping receiving processes improved workflow. Operated company vehicles heavy equipment focus safety risk management. Checked packages merchandise damage notified vendors. Processed incoming shipments upon package receipt scanning boxes envelopes using [Software] update system. Placed incoming inventory optimal storage locations promote continued accuracy easy retrieval. Wrapped pallets shrink wrap prior loading. Updated daily logs regular shift activities incident details. Recorded information, shortages discrepancies keep records current accurate. Measured dimensions finished pieces conformance specifications. Cleaned maintained warehouse compliance OSHA safety standards. Evaluated supplies product inventory check quality quantity issues returned unacceptable materials vendors. Identified inadequate materials faulty equipment brought supervisors' attention. Managed product staging efficiently transfer items receiving, storage shipping locations. Performed general housekeeping cleaning tasks, including sweeping, pulling weeds power washing. Readied product pallets optimal storage shipment, carefully organizing boxes balancing weight. Inspected work areas cleanliness obstacles removed cartons boxes keep work areas organized hazard-free. Labeled accurately moved customer orders meet shipment timetables minimize errors. Completed [Number] customer orders day warehouse setting. Operated RF scanners track merchandise verify contents containers. Moved products sizes using overhead cranes, forklifts equipment, consistently meeting challenging performance goals. Kept documentation records accurate up-to-date latest data prevent errors processing delivery. Maintained strong vendor connections arranging pricing delivery structures managing specific shipment paperwork concerns. Customer Service Associate 06/2014 07/2016 Company Name City State Developed actualized customer service initiatives decrease wait times. Maintained customer satisfaction forward-thinking strategies focused addressing customer needs resolving concerns. Provided primary customer support internal external customers. Developed community reputation commitment customer satisfaction strong client relationships. Maintained accurate current customer account data manual forms processing digital information updates. Collected customer feedback made process changes exceed customer satisfaction goals. Resolved concerns products services help retention drive sales. Improved operational efficiencies managing customers requests, store inventory, transactions, new purchase orders pricing needs. Improved customer satisfaction ratings addressing issues fostering timely resolution. Informed customers special promotions provided detailed information various products. Recommended products customers, thoroughly explaining details. Responded customer requests products, services company information. Answered customer telephone calls promptly avoid on-hold wait times. Cultivated customer loyalty, promoted repeat customers improved sales. Education Schenck Civilian Conservation Center City State GED 08/2017",ENGINEERING
"FINANCE MANAGER Summary Identified fraud $75,000, litigations testified expert witness 2004 Puerto Rico Superior Court, client case recovered $50,000. *Saved $42,000 claims two employees audit performed Government Development Bank Puerto Rico *Well-earned reputation hard-working, quick-learning, organized team player. Skills Budget Control Administration Account Reconciliations Financial Statement Reporting Analysis General Ledger Accounting Data Compilation Journal Entries Payroll Taxes Return Analysis (Puerto Rico US) Auditing Ad-Hoc Reporting Experience 07/2015 05/2017 Finance Manager Company Name － City State Managed oversees Finance Department charter airline generated $4.2 million gross revenues. Responsible accounts payable, ADP payroll processing, multiple bank reconciliations, maintain general ledger, financial reporting analysis, ad-hoc reporting, budget, cash management, handle monthly year end accounting process; ensure accuracy integrity accounts. Coordinated analyzed fiscal budgeting systems initiate effective controls policies. Assured state federal compliance revenue, expenditure, position control documents maintaining internal control safeguards. Achieved accurate budgetary reviews forecasts develop projections executive management oversight. Reviews approves reimbursements, manages petty cash fund bank accounts. Prepared financial statements accordance Generally Accepted Accounting Principles (GAAP). Maintained pertinent records fixed assets inventory system. Reconfigured systems resolved accounting errors, ensured accurate efficient accounting processes internal control policies. Coordinated Planning Department preparations processes annual operating budgets documentation aviation industry. Reports directly CEO. 04/2012 06/2015 Staff Accountant Company Name － City State Provided professional tax services ensure accurate financial statements tax compliance. Prepared compiled financial information preparing entries general ledger accounts detailing assets, liabilities, capital. Summarized balance sheets, profit loss statements project company financial position. 05/2000 12/2015 Accountant Company Name － City State Managed overall operations provided accounting tax services small/medium-sized businesses. Provided business management consulting. Handled accounting system setup training, bookkeeping, account reconciliations general ledger processing. payroll processing, financial statements preparation, Provided individual, partnership, corporate tax return preparation services. Built start-up zero clients 47 clients $150,000 annually revenues. Ensured accurate consistent accounting process provide solutions maintaining improving organization's financial conditions. Devised set accounting systems QuickBooks, Peachtree software applications. Prepared reports, forms, manuals accounting bookkeeping ensure proper data maintenance. Computed taxes owned prepared applicable tax returns statements ensuring compliance payment tax requirements. Maintained records government agencies represented clients taxing authorities. Increased effectiveness controls, accuracy financial records, efficiency operations, resulting lowering tax liabilities increased refunds. Streamlined operations standardizing organizing accounting procedures. Ensured conformance procedural standards examining analyzing financial documents. Resolved client issues, reconfigured systems, revised resolved accounting errors. Prepared budgets forecasts, review budgets vs. actual ensure accuracy. Provided advice financial conditions analyzing business operations, costs, revenues, obligations, financial commitments. Recommended solutions various financial problems surveying operations according accounting needs. 08/1993 05/2000 Auditor Manager Company Name － City State In Charge accounting accounts diverse industries retail, property management, real estate, specializing construction industry 09/1991 02/1993 Staff Accountant Company Name － City State Performed general accounting functions, including preparation review financial analysis reports. Education Training Dec 1992 Bachelor degree Business Administration, Accounting Pontifical Catholic University Puerto Rico － City State Business Administration, Accounting Activities Honors National Association Tax Professionals (NATP) Languages Bilingual Spanish English Skills Account Reconciliations, Accounting, general accounting, accounting systems, accounting system, accounts payable, ADP, ADP payroll, Ad, Auditing, balance sheets, bank reconciliations, bookkeeping, budgeting, budgets, Budget, business management, business operations, cash management, consulting, client, clients, documentation, English, executive management, Finance, Financial, financial modeling, financial reporting, financial analysis reports, financial statements, Fixed Assets, forms, general ledger, General Ledger Accounting, general ledger accounts, Government, inventory, macros, MS Excel, Microsoft Office, Outlook, Power Point, Word, organizing, Payroll, payroll processing, Peachtree, pivot tables, policies, PR, processes, profit loss statements, QuickBooks, Quicken, reporting, Bilingual Spanish, tax compliance, Tax, Taxes, tax return preparation, tax returns",FINANCE
"EXECUTIVE CHEF Professional Summary Energetic culinary professional blend creativity, passion food exceptional cooking skills. Works well dynamic leader high-pressure settings. Skills Strong attention safe food handling procedures Chef The Cork Tree awarded best restaurant West Ways Magazine Employed Bing Crosby's featured Desert Sum Magazine ""Chefs Surprise"" column August 2008 Beautiful presentation food Food presentation talent Hospitality service industry background Food presentation talent Work History Executive Chef 05/2012 Current Company Name – City State www.thecorktree.com. Modern California Mediterranean Cuisine. Managed kitchen staff recruiting, selecting, hiring, orienting, training, assigning, scheduling, supervising, evaluating enforcing discipline necessary. Developed menus, pricing special food offerings increase revenue customer satisfaction. Actively involved cost control, sanitation, menu development, training, recruitment, private dining catering. Regularly interacted guests obtain feedback product quality service levels. Reduced food costs using seasonal ingredients, setting standards portion size minimizing waste. Head Chef 01/2011 05/2012 Company Name – City State Was head chef fine dining steakhouse, helped designed kitchen, created menus, hired kitchen staff, set accounts kitchen. Did meat fish portioning, made sauces, worked grill line service. Planned dinner bar menus, well special menus in-house special events catering. Sous Chef 01/2010 01/2011 Company Name – City State website: www.smoketreeranch.com (American Cuisine). Daily menu charge entrees appetizer, banquet's 500 ppl. Prep serve lunch dinner items. butchering, soups, stocks sauces. 150 300 covers per day. Led shifts personally preparing food items executing requests based required specifications. Maintained smooth timely operations preparation delivery meals kitchen sanitation. Executive Chef 01/2006 01/2010 Company Name – City State High volume fine dining restaurant, team leader, training kitchen wait staff new menu items daily specials. In charge Menu development, budgeting, invoice tracking, ordering, food labor cost, scheduling, banquets. 6.5 Million yearly sales. Verified proper portion sizes consistently attained high food quality standards. Achieved exceeded performance, budget team goals. Chef/Owner 01/2005 01/2006 Company Name – City State European Mediterranean Cuisine). Owner 45-seat restaurant, responsibilities included: Front House Management, beverage ordering, banking, menu development, set accounts, set license's needed run business, Budgeting, Accounting, hiring training staff. Executive Chef 01/2002 01/2005 Company Name – City State Kaiser Grill Chop House Steak House. Worked 2 locations Kaiser Grill Palm Springs The Chop House Palm Desert. Was charge 2 busy restaurants. Butchering protein items. Inventory, ordering, food labor cost, scheduling Daily Specials 4 million yearly sales. Executive Chef 01/1997 01/2002 Company Name – City State American Asian Cuisine. Maintaining food coast 29.5 %, Weekly Inventory, ordering, labor cost, Daily Specials Banquets. 4.5 million store revenue. Assisted opening three restaurants training chef, Chef 2 busy stores. 4 million food sales. Promptly reported maintenance repair issues Corporate Executive Chef. Sous Chef 01/1993 01/1997 Company Name – City State Italian Cuisine) www.ifornaio.com. Managed large open Kitchen's fine dining Italian cuisine. Scheduling, food cost, inventory labor cost. Was part opening team Las Vegas restaurant New York New York Hotel Casino, Successfully open two properties Il Fornaio 1993 Pasadena, CA 1996 Las Vegas, NV 14 million sales. Education Associate Arts Culinary Arts, Chef Training Restaurant Management 1 1983 Los Angeles Trade Technical College City State Chef Discovers Contemporary Flavors Culinary Institute America Skills Accounting, banking, Budgeting, com, CA, hiring, Inventory, Italian, team leader, sales, Scheduling, website Additional Information AWARDS USA Honor Society 2009/2010 Biltmore Who's Who Award 2008/09/10 Achievement Profession Certificate Merit Chefs de Cuisine Assn. California Best European Restaurant 2005/2006 Award",CHEF
"SENIOR ACCOUNTANT Summary 11 years experience accounting profession. Bachelors Degree Accounting studying CPA license. Managed tax preparation filing 25 diverse companies sole proprietors, corporations, s-corps, partnership, non-profit organization many different industries 10 different states. Results-oriented Accountant skilled regulatory reporting, tax accounting operations e xtensive knowledge accounting software processes. Highlights Payroll, Tax 940, 941 withholdingAccounting Accounts Payable Receivable Multi-State Sales Tax Filing Analytical reasoning Account reconciliation expert General ledger accounting Financial statement analysis Strength regulatory reporting Adobe, Sage, PeachTree, Quick Books, MS Office, Medlin, Tax Slayer, Pro Series, Lotus I, II, III proficient Accomplishments Accounting Reviews Conducted detailed technical analytical review federal/state corporate, partnership S corporation tax returns Fortune 500 company consisting 17 branches 10 different states General Ledger Accounts Maintained accurate accounts including cash, inventory, prepaid, fixed assets, accounts payable, accrued expenses line credit transactions. • Streamlined accounting billing activities, improving efficiency, productivity profitability accounting tax firm. Auditing • Extensive experience Financial Statements audits, reviews compilations audits Governmental organizations. • Saved $20,000 result Worker's Compensation Insurance, Sales Use Tax Audit. Experience Senior Accountant 01/2011 Current Company Name － City State Successfully negotiated settlement NC State Revenue Dept keep restaurant owner losing business. Reconciled 6 years tax returns Performance Motorcycle shop three months bring client current tax filings. managed 10 business accounts 30 individual clients payroll tax needs Accountants Payable/Receivable Purchasing Administrator 01/2012 Current Company Name － City State Audit credit card bills transactions, process check requests, cash receipts. Prepared, calculated filed monthly multi-state sales use tax returns. Match check invoices; obtain signatures required check disbursements bank transfers. Reconcile vendor statements, research correct discrepancies resolving customer vendor inquiries. Maintain consignment accounts, assist purchasing inventory management Obtain credit references, set-up new customer accounts Accountant 01/2011 01/2012 Company Name － City State Prepare payroll, sales use tax, employment taxes, employer taxes, W-2, annual reports. Manage two separate entities (corporation proprietorship) Transformed company positive financial standing Implemented modern tax accounting software QuickBooks, Peachtree, Payroll Mate increasing office productivity. Accounts Receivable Collection Manager 01/2010 01/2011 Company Name － City State Successfully collected deposit $1,200,000.00 outstanding debt General Contractors current past projects Amended incorrect corporate, multi-state sales use tax returns 3 different entities. Restructured managed accounts receivable billing process Government multi-state projected invoicing Resolved discrepancies financial, budgetary transactions, records, reports problems associated complex nonstandard transactions. Filed bond claims Surety Company defaulted contracts Accountant 01/2002 01/2011 Company Name － City State Prepared/Filed Individual Corporate Income Taxes (1040, 1040A, 1040EZ, Schedule A,C,M, EIC,SE, L,1065, 1120, 1120S, Schedule A,B,K,L,M-1, M-2, K-1) Business Tax (Federal 941, 940, State withholding, Sales Use Tax, W-2, I-9). Liaison Internal Revenue Service, Department Labor, Workers Compensation Insurance Commission, Employment Security Commission, Department State Revenue filing tax returns. Managed implemented installation accounting tax software programs (Quick Books, Peach Tree, Medlin, Tax Slayer). Education Bachelor Science Accounting 2010 Colorado Technical University － City State USA Professional Certificate Basics Accounting February 2010 Financial Statement Analysis May 2010 Associate Arts Applied Science Accounting 2007 Rowan Cabarrus Community College － City State USA Skills Attention Detail goal oriented Accounts payable, receivable, manager Versatile accounting software experience Lotus I, Quick Books, Sage, PeachTree, Adobe, MS Office, Payroll, Purchasing 12 years experience performing Journal Entry Preparation/Posting, Financial Statement Analysis, Bank Reconciliations Full Cycle Month Year-end Close, Problem Solving Profit Loss, Regulatory Filings, Tax Analysis Compliance",ACCOUNTANT
"SUBSTITUTE TEACHER Summary HEALTH ADMINISTRATION HOSPITAL OPERATIONS PUBLIC SERVICE major. An intelligent, enthusiastic young professional progressive career healthcare administration looking outstanding opportunities. Experience working various industries capable applying distinct skills strategies achieve professional goals. Motivated organized. Attention Detail Administrative Support Understanding healthcare policy Patient Scheduling Billing Knowledgeable HIPPA Laws Records Keeping Highlights Highly proficient Microsoft Programs (Word, Excel, PowerPoint, Outlook), great attention detail Effective verbal, listening written communication skills, problem solving skills Motivated, passionate organized, able manage complete multiple tasks duties Well practiced administrative support experience working customer service 4 year Team oriented developed career athlete collegiate athlete Experience Substitute teacher 10/2015 Current Company Name － City State After moving Fort Lauderdale, FL I decided continue experience education Broward County. Substitute Teacher 08/2014 09/2015 Company Name － City State School district responsible administration 51 public schools Escambia County, Florida. Grades K 12 Full-time substitute teacher children ages 5 18. Responsible promoting encouraging classroom environment. Recognized bringing dedication passion role, helped enhance learning experience students. Practiced superior communication skills received consistent, positive feedback. Key Achievements: Repeatedly asked return Blue Angels Elementary Pensacola, Principle appreciated I reliable, dependable trustworthy. Veterinary Technician Receptionist 03/2014 08/2014 Company Name － City State Extensive Veterinary Hospital 10 Veterinarians providing treatment care animals within Escambia, Santa Rosa Baldwin counties. Gathered excellent insight exceptional customer service practices. Assisted doctors diagnosis, communicated clearly pet owners order determine best approach animal's health care needs. Helped reception/front desk responsibilities including: scheduling appointments, billing, checkin answering phone calls. Key Achievements: Working well-structured environment dealing crucial situations helped prepare handle stressful high-pressure work environments calmness confidence. Better developed skills, organization, attention detail multi-tasking. Sales Associate 01/2012 01/2013 Company Name － City State Clothing retail chain store United States 560 stores across country. Managed merchandise inventory. Bridged gap designer consumer first- rate knowledge timely fashions. Built conscientious successful merchandising techniques. Key Achievements: Received awards outstanding customer service benevolent attitude towards fellow associates. Lead store sales well customer feedback. Education Bachelor Applied Science Healthcare Administration Present Pensacola State College － City State Healthcare Administration After receiving Associates Arts I wanted pursue career health administration emphasis operation hospitals. I reached pivotal point inmy education, I fully take classes online. This allow time gain professional experience healthcare industry. A position healthcare facility help achieve goal positive influence healthcare community. Associates Arts General Education 2014 Gulf Coast State College － City State General Education Personal Information Buddy' assisting special needs kids playing athletic sports. Professional references available upon request. Skills administrative support, scheduling appointments, approach, Arts I, attention detail, billing, communication skills, customer service, dependable, diagnosis, inventory, listening, merchandising, Microsoft, Excel, Outlook, PowerPoint, Word, multi-tasking, providing treatment, problem solving skills, receiving, reception, retail, sales, structured, teacher, phone, written communication skills Additional Information AFFILIATIONS · Volunteer Miracle League, Pensacola, FL 'Buddy' assisting special needs kids playing athletic sports. Professional references available upon request.",TEACHER
"BUSINESS DEVELOPMENT CONSULTANT MAR Summary I highly motivated individual seven years financial industry experience, specifically areas risk management compliance. My skills strengths include, limited to, excellent organizational, project management, communication abilities, expertise compliance risk management retail commercial banking. Highlights Microsoft Office Applications *WORD, EXCEL, POWERPOINT, OUTLOOK *Ability create reports interpret data using Oracle Discover Experience 01/2010 Current BUSINESS DEVELOPMENT CONSULTANT MAR Company Name － City State Develop commercial account procedures guidelines. Create business member informational brochures, disclosures, applications, marketing materials. Develop action plans accomplish assigned goals business accounts; manage activity within assigned budget. Track report business account activity. Accumulate report business account statistics; identify trends; recommend solutions/corrective actions/ process improvements. Regularly meet current prospective business members, well as, support vendors (i.e. printing vendors, merchant processing vendors, etc.) develop enhance relationships. Provide monthly training PSCU staff regarding aspects business member services. 10/2007 10/2009 BUSINESS SALES MANAGER Company Name － City State Directed Branch Business Banker program 133 branches Michigan Market, including training development Assistant Branch Managers communication progress necessary action steps senior management. Partnered Retail Regional Managers Branch Managers identify performance gaps develop strategies order close gaps (telemarketing events, workshops, group training, one-on-one mentoring, etc.). Executed Business Sales Campaigns coordinating Market wide ""kick-off"" calls, crafting call scripts, ensuring proper tracking reporting. Managed aspects off-site Business Banking Events includes; event organization, event agenda, workshop development, facilitation, event host-person Facilitated communication business products, offers, processes. 06/2004 10/2007 OPERATIONS MANAGER Company Name － City State Prepared region 16 branches audit performing Quarterly Risk Assessment ensure internal controls adequate. Analyzed several reports daily Branch Cash Limits, ATM Balancing, Regulation DD Z (policy followed) make recommendations improvement and/or disciplinary action. Facilitated monthly Regional Manager's meetings train Branch Managers various operational topics, help write audit responses, act operational expert. Developed branch operational policies exceptions supervision State Retail Operations Director. Executed monthly Teller Manager conference calls person Operational Integrity training Teller Managers Branch Managers Southeast Michigan Toledo train new existing operational developments. Education August 2000 Bachelor Arts Organizational Studies University Michigan － City State Organizational Studies Spring 2012 MBA Finance Wayne State University － City State Finance Certifications Certified Credit Union Financial Counselor Interests My community involvement varies planning, volunteering, directly working numerous outreach programs events. The list includes, limited to: Middle High School Career Day participant Charter One's Public Service Credit Union community service projects Detroit Public School/Eastern Michigan University project 'Gear Up' Service projects include supporting various soup kitchens, homeless shelters seasonal events basically 'people helping people' oriented. (Thanksgiving Dinners, food bank clothing drives, etc...). Skills ATM, Banking, brochures, budget, Counselor, Credit, senior management, Financial, Director, Market, marketing materials, meetings, mentoring, EXCEL, Microsoft Office Applications, OUTLOOK, POWERPOINT, WORD, Oracle, policies, processes, progress, reporting, Retail, Risk Assessment, Sales, scripts, statistics, supervision, telemarketing, workshops Additional Information COMMUNITY AND EXTRA CURRICULAR ACTIVITIES My community involvement varies planning, volunteering, directly working numerous outreach programs events. The list includes, limited to: Middle High School Career Day participant Charter One's Public Service Credit Union community service projects Detroit Public School/Eastern Michigan University project 'Gear Up' Service projects include supporting various soup kitchens, homeless shelters seasonal events basically 'people helping people' oriented. (Thanksgiving Dinners, food bank clothing drives, etc...).",BUSINESS-DEVELOPMENT
"INFORMATION TECHNOLOGY MANAGER/ANALYST Professional Summary Innovative solution focused web development manager/analyst extensive experience Program Project Management. Detail-oriented skilled identifying technology needs, creating plan solving them, leading multiple teams implement solutions. Self motivated, strong leader, team player works hard developing staff. Experienced working industry academia. Skills Project management Program management Process improvement Requirements gathering Team leader Strategic planning Results-oriented Effective multi-tasker Data analysis Team player Team building Extensive technology experience Work History Information Technology Manager/Analyst 07/2006 Current Company Name – City State Analyze technology needs Graduate College, develop short term long term goals meet implement solutions needs working internal, external mixed teams tech non-tech teams. Oversee management multiple websites running various software. Supervise manage composition Graduate College information technology team focusing balancing technology skills based short long term goals. Develop staff skills training needed. Collect report data various groups across campus well national agencies National Science Foundation, National Institutes Health, Council Graduate Schools. Led Graduate College IT team eight years Implemented Software Development Lifecycle Methodology Appointed Iowa State University's Paperless Task force represent Graduate College Elected Professional Scientific Council represent P&S employees Led strategic initiates Graduate College past three years Communication leader faculty, staff, central IT Proficient use implementation industry IT standards Regularly translate detailed program requirements technical specifications. Manager 06/2003 06/2006 Company Name – City State Assisted running Des Moines Store (Largest district). Managed 25 employees. Trained employees complete position duties. Handled cash daily reconciled accounts. Web Communications Manager 01/1999 01/2003 Company Name – City State Developed managed websites web software related projects staying within $2 million budget Web Communications department. Directed various development teams project managers programmers focusing internal external users. Created project plans worked marketing executive leadership gain approval projects. Regularly worked phone email complete projects. Led project teams roll first company wide intranet, delivering 1 month faster original timeline. Developed new corporate website scratch, led teams roll new website. Developed, trained, implemented Corporate Web Design Standards across company. Education Family Financial Planning (Graduate Certificate) Iowa State University City State Will Certified Financial Planner completion. 1 1998 GPA: GPA: 4 0 GPA: 4 0 B.S Marketing Iowa State University City State Marketing Microsoft Front Page Certified New Horizons Des Moines, IA A CCOMPLISHMENTS 1 1999 l Rolled first company wide intranet Fortune 500 Company. l Learned two computer languages better understand limits developers do. l In 2010, elected Professional Scientific representative. l Implemented entire electronic thesis/dissertation solution Iowa State University. l Published paper International Academy Technology Education, Development (IATED) conference: Empowering Departments Across University Using Web Technologies ­ 2",INFORMATION-TECHNOLOGY
"ATHLETIC DIRECTOR, COACH, PE TEACHER Summary Enthusiastic, driven individual experience motivating students achieve academic athletic goals. Skills Administrative Management, Creative Lesson Planning, Curriculum Development, Goal Setting Implementation, Athletic Program Development Management Experience Athletic Director, Coach, PE Teacher 08/2015 Current Company Name City State Successfully manage athletic teams plan sporting events lead sports programs foster teamwork develop students' self-esteem Develop implement physical education health lesson plans curriculum kindergarten- seventh grades Administer tests evaluations analyze student performance Develop strong relationships students' parents encourage collaboration faculty families achieve student success Motivate self, staff, team members reach short long term performance goals ESL Teacher 01/2018 Current Company Name City State Teach children China ages 4-12 speak, read, write English using interactive powerpoint online platform Provide feedback parents collaborate educators ensure best output student Assess monitor students' progress Wellness Coordinator, PowerPlay Instructor 03/2012 07/2015 Company Name City State Planned instructed physical activity classes Pre-K Mother's Day Out programs content specific developmentally appropriate support diverse group learners Assisted Pre-K Mother's Day Out classrooms needed Created, implemented, managed wellness events members served liaison club outside health/wellness organizations Youth Fitness Coordinator, Fitness Coach 06/2011 01/2012 Company Name City State Planned implemented games activities children taught importance physical activity healthy nutrition habits helping develop gross motor skills strengthening balance coordination Taught exercise classes using calisthenics, aerobics, weight training, stretching groups co-educational adults various ages physical abilities Maintained safe motivating workout environment exercise classes demonstrating teaching good body mechanics proper form Trainer, Bartender, Server 11/2010 01/2012 Company Name City State Education Training Kinesiology 2010 Louisiana State University Sports Studies Concentration Responsive Classroom 2017 Completed Introduction Responsive Classroom workshop Lifeguard, First Aid, CPR Certified 2016 American Red Cross",FITNESS
"PROJECT COORDINATOR ASSOCIATE Professional Summary CES Talent Management Associate successful designing company-wide onboarding, orientation mentoring programs. Team-oriented Training Development Coordinator efficiently develops training processes procedures human resources teams. Skills New hire on-boarding Training solutions development Time management Highly organized Work History Project Coordinator Associate 06/2014 Current Company Name – City State WAG Ambassador Team Installation Quality Audit Reports: Coordinate tracking Installation Quality Audit reports Result IQA audits complete less five days. 9Box Revie Coordinating process streamline common processes 9 box review Global Off-Highway Customer Engineering Application Engineers Result The new process scheduled place Q1 2015 Conferences Trainings: Coordinate planning logistics conferences trainings Result 99% participants Tier 4 Final Training rated training beneficial UCC Ambassador: Support team's learning usage new technology available Cummins Connect Outlook 365 Result Have multiple trainings scheduled help team learn Outlook last Week October first week November Support Team: Support new hires ensuring receive training, learning CCW environment basic tasks; support team PO's, Ariba, travel, scheduling needs, maintaining databases, tracking progress projects communicating team project updates. Trained staff demonstrations, meetings, conferences workshops. Talent Management HR Associate 10/2011 05/2014 Company Name – City State Facilitated modules CES site OnBoarding; Prepared Training Modules; Created Right Environment coordinating logistics ensure participants great learning environment; Process Improvement participating team update Aftertreatment 101 module order increase employee interaction update use current technology, consistently led Talent Management team explore ways improve keep site OnBoarding current relevant Result 80% US exempt office employees attended CES Site OnBoarding within first 90 days employment CES CES Intern Events Evaluated effectiveness training programs recommended improvements upper management. Conducted orientation sessions organized on-the-job training new hires. Coordinated ongoing technical training personal development classes staff members. Developed surveys identify training needs based projected production processes changes. Organized edited training manuals, multimedia visual aids educational materials. Delivered wide variety courses including topics communication, team building, [Topic] [Topic] Selected assigned instructors conduct specific training programs. Trained staff demonstrations, meetings, conferences workshops. Applied adult learning performance expertise assess behavioral ability issues impacting work performance. Planned corporate annual summer holiday events, included team building-based training initiatives. Communicated learning performance objectives, schedules training assessments upper management. Assistant Property Manager 01/2009 Company Name – City State Assisted management 152 unit apartment community Key Responsibilities Results Substitute Teacher 01/2003 01/2009 Company Name – City State Basic classroom instruction management Used Project Based Learning (PBL) techniques helped students see connection classroom learning real world application. Arts Education Program Manager 01/1999 01/2003 Company Name – City State Developed, planned implemented summer school programs 200 youth ages 5-18 Key Responsibilities Classroom Teacher 01/1994 01/1999 Company Name – City State Instruction Education Bachelor Science Education 1 1994 Indiana University Purdue University City State Indiana State Teachers license Skills streamline, Arts, Basic, Budget Planning, budgets, Budget, Conferences, Content, conversion, Data Analysis, databases, Document Management, Edge, File Management, government, Hiring, HR, instruction, Team Building, Leadership, ledger, logistics, Math, Excel, office, 97, Outlook, PowerPoint, 98, networking, Performance Management, Process Improvement, Processes, programming, progress, Project Management, Quality, reading, Recruiting, Sales, scheduling, Staffing, teaching, phone, UCC, unique, Workshops, year-end",ARTS
"GRAPHIC DESIGNER Summary Highly creative multi-talented Graphic Designer 14 years multi-media graphic design. Highlights Corporate design Advanced typography knowledge Strong design sense Conceptual thinker Time management Creative artistic Self-motivated professional Social Media Marketing Experience 01/2014 09/2015 Graphic Designer Company Name City State Create visual print materials broad range customers includes business cards, logos, banners mailers, etc. Work closely clients initial design end product. Work multiple vendors print industry. Have base knowledge Print Press operations. 01/2011 09/2015 Owner Graphic Artist Company Name City State Manage maintain website numerous social media sites. Create 2D 3D art works concept completion. Develop design concepts using graphic design complete 3D projects. Organize maintain inventory shipping. Coordinate facilitate meetings United States International clients. 01/2006 01/2011 Senior Graphic Designer Company Name City State Created print materials, advertising, large event signage. Developed design concepts team designers ensured quality consistency designs. Worked closely upper management various branding design projects. Worked closely Federated's print shop local printing agencies. Education 2001 AA Visual Communications Brown College City State Skills Expert knowledge following software programs: Adobe Creative Suite HTML/CSS Adobe Acrobat Adobe Illustrator Adobe Photoshop Adobe InDesign Corel Applications Publisher Word Excel PowerPoint Flash",DESIGNER
"INTERIOR DESIGNER Summary Successful Design Consultant 26 years experience. Who manages large-scale interior exterior projects low high-end residential homes. Capable Interior Designer equipped can-do attitude leverages valuable design insight gained past creations. Enthusiastic confident demeanor enables customers feel ease design process. Exhibits sophisticated taste unique design style. Highlights Concept development Space planning Color material application Strong leader Product specifications Interior architectural detailing Proficient furniture systems Accomplishments Successful Interior Design Consultant 27 years. Managed supervised large-scale remodeling of. interior exterior projects. Including average high-end residential homes historical homes Experience 07/2007 Current Interior Designer Company Name City State Worked Dr Vettese 18 years. I done 9 homes US Mexico. Produced content material boards specification binders presentation construction.Successfully assisted clients choosing furnishings consistent preferences budget.Developed interior design concepts prepared interior systems finishes.Reviewed project costs, budgets adherence schedules.Visited home sites necessary assess fulfill customer needs.Ensured project vision design intent reflected. 08/2012 Company Name City State Maintained accurate specifications project.Ensured project vision design intent reflected.Visited home sites necessary assess fulfill customer needs. 01/2012 07/2013 International Representative Company Name City State Introduced sustainable homes third world countries. Trained off-the- grid home construction. Created professional presentations creatively communicate design intent direction. Education 1987 Associate Arts Arts Roosevelt University City State USA Arts 1985 High School Diploma General Education Calvin Coolidge High School City State USA Skills Budgets, color, content, clients, direction. Graphic, interior design, presentations, space planning, specification, vision.",DESIGNER
"ASSISTANT OPERATIONS MANAGER Summary Experienced professional successful career banking. Organized, highly motivated, detail-directed problem solver. Possess excellent interpersonal, analytical, organizational skills. Excels within highly competitive fast paced environments leadership skills keys success. An effective manager skills necessary direct, train, motivate staff fullest potential. Self-starter tasks oriented ability manage multiple-tasks Excellent written verbal communication skills proficient excel, word, outlook, access. Experience 04/2013 Current Company Name － City State Treasury Management Liaison Act liaison customer Treasury Management Sales Consultant. Prepare Treasury Management Work Orders using Treasury Management Implementation Automation system (TMIA) Technical Assistance Requests. Monitor track implementation avoid stalled inactive implementations. Assist Treasury Management Consultant gathering additional details setup maintenance Treasury Management products, including limited internal external customer contact. Prepare review Treasury Management agreements. Under Treasury Management Consultant direction: prepare, distribute, collect customer legal agreements clients' signatures. Validate Treasury Management agreements accuracy include signature verification, submit Treasury Management Agreement Housing (TMAH) processing Coordinate submit exception pricing requests Business Banking. Ability work high level independence, general supervision. Ability independently research resolve issues regarding implementation, escalate issues appropriate. Keep abreast product lines, internal policies procedures, external regulations may impact assigned area. Citibank, Account Reconciliation Processing Englewood Cliffs, New Jersey. 07/2002 06/2011 Assistant Operations Manager Oversee daily operations department 15 staff members. Team leader testing new software startup new department regards client implementation resulted seamless transition software upgrade. Escalated resolved customers issues complaints operational matters Assisted manager recruiting diligent professionals dedicated high values service performance. Designed coordinated developing proper training programs employees organization enhancing efficiency. Handled queries client feedback professional manner. Supported manager performing management functions staffing, training expanding business plans. Oversee reconcilements done timely accurately basis. Work Implementation Managers Relationship Managers account setups. Assist testing new products. Liaison clients, IT, client service, customer service. 06/2001 06/2002 Item Fraud Coordinator Company Name － City State Supervise 10 staff members. Conduct transaction activity reviews client relationships determine financial risk organization. Review research items referred. Contact clients determine validity check/item presented deemed suspect. Identify unusual transaction behavior patterns clients' accounts. Access utilize system available, SignPlus, NCIS Check Vision, CUSTOM, FileNet, locate Information needed order complete thorough analysis suspect items. Inform client Financial Center fraudulent activity incorrect. Advise direct Financial Center associates action taken client's account fraud detected. Proven record saving client substantial amount money identifying alerting upper management Fraud Department fraudulent activities account. Prepare submit daily MIS 10 staff. 05/2000 06/2001 Bank Teller Company Name － City State Accept cash checks deposit check accuracy deposit slip. Process cash withdrawals. Perform specialized tasks preparing cashier's checks, personal money orders, issuing traveler's checks exchanging foreign currency. Perform services customers ordering bank cards checks. Receive verify loan payments, mortgage payments credit card payments. Record transactions promptly, accurately compliance bank procedures. Balance currency, cash checks cash drawer end shift. Answer inquiries regarding checking savings accounts bank related products. Attempt resolve issues problems customer's accounts. Initiate open new accounts. Explain, advise promote bank products services customers. Cross-sell banking services products customers. Education 5/2000 Bachelor Science Montclair State University － City State Skills Account Reconciliation, Automation, Balance, banking, business plans, cashier, Consultant, credit, client, clients, customer service, direction, FileNet, Financial, Team leader, legal, Management Consultant, Access, money, MIS, NCIS, policies, pricing, recruiting, research, Sales, staffing, supervision, Technical Assistance, training programs, Treasury, upgrade, Vision",BANKING
"CAREER SENIOR EXECUTIVE SERVICE MEMBER DIRECTOR FINANCE, SYSTEMS AND BUDGET GROUP Executive Profile Accomplished, highly respected executive extensive public private sector health care financial management experience. Proven ability lead mentor large diverse teams; build maintain relationships transcend corporate, cultural, geographic boundaries; improve systems processes increase productivity, profitability, customer satisfaction. Excels driving positive change managing ambiguous transitional environments. P&L Policy Development Change Management Strategic Planning Process Reengineering Profit Building Negotiations Restructuring Startup Transitional Environments People Project Management Skill Highlights Leadership/communication skills Project management Business operations organization Client account management Human resources Budgeting expertise Negotiations expert Employee relations Customer-oriented Core Accomplishments Project Management: Project Management: Operations Management: Staff Development: Launched well-received program professional development courses staff. Mentored coached employees resulting 12% increase productivity. Managed [operation] Handled functions related [program] Initiated [project] resulted [positive outcome] Human Resources: Spearheaded new [program] program increased retention. Initiated [project] resulted [positive outcome] Human Resources: Spearheaded new [program] program increased retention. Professional Experience Company Name City State CAREER SENIOR EXECUTIVE SERVICE MEMBER DIRECTOR FINANCE, SYSTEMS AND BUDGET GROUP 01/2004 01/2012 Federal agency responsible Medicare, Medicaid, State Children's Health Insurance Program (SCHIP), health insurance portability standards Oversee financial information technology operations Medicaid State Children's Health Insurance Program (SCHIP). Develop administer budgets supporting documentation; coordinate financial, survey, certification issues Office Financial Management, Center Medicaid State Operations (CMSO) Groups, state federal agencies. Create policies procedures; monitor reconcile state expenditure monthly accounting reports; issue quarterly Medicaid SCHIP grant awards. Lead system enhancements, application development, quality improvement activities; review certify State Medicaid Management Information Systems (MMIS). Collect data Medicaid Drug Rebate Program; survey certify health care providers suppliers. Ensure Medicaid PART GPRA compliance annual performance budget; represent Medicaid development National Electronic Data Interchange Standards. Provide technical guidance Medicaid Statistical Information Federal Upper Limits systems; coordinate Medicaid fraud abuse investigations. Administer annual operating budgets $100 million up; participate administering $300 billion federal/state Medicaid program. Supervise 125 employees. Enabled seniors receive prescription drug benefits first time implementing services mandated 2003 Medicare Prescription Drug Improvement Modernization Act (MMA). Led multiple initiatives improve fiscal responsibility, including: MMA Phase-down State Contribution (the basis $8 billion annual state Part D payments), states return funds federal government citizens dual eligibility Medicaid Medicare. The addition 100 auditors 10 regional offices educate states employees Medicaid policies monitor related spending. Automation Medicaid drug rebate program part 2005 Deficit Reduction Act (DRA), facilitating rebate calculations states 400 drug manufacturers. Enhanced operations positioned agency additional efficiency with: Adoption 2009 American Reinvestment Act (ARRA), paves way use electronic health records throughout nation's health care system. Development IT strategy designed standardize technical environment educate Medicaid Directors state CIOs/CTOs enterprise architecture. The federal government contributes $3.5 billion annually state system development.). Company Name City State VICE PRESIDENT MANAGING DIRECTOR 01/1996 01/2002 Global credit insurer Allianz subsidiary 6,000+ employees 50 countries Developed, documented, implemented credit policies, procedures, practices. Created risk rating system trained managers Belgium, England, France, Italy, Spain, Mexico, Brazil, Hong Kong, Singapore Shanghai use effectively. Managed P&L satellite offices U.S., Canada, Mexico, well information budgets Europe, Hong Kong, Singapore, Shanghai. Supervised 67-person professional administrative staff provided calm stable leadership three ownership changes. Turned $40 million corporate loss $5 million pretax profit one year restructuring repositioning international company dynamic profitable expansion U.S. Reducedrisk $674 million developing $2 billion export portfolio. Eliminated $500,000 annual expense renegotiating contracts. Salvaged underperforming operation by: Redirecting corporate focus reinsurance adequate capitalization. Separating sales risk management eliminate inherent conflicts interest. Company Name City State Vice President Divisional Credit Officer Company Name State Owner Education MBA Fairleigh Dickinson University City State BS Finance Insurance University Of Rhode Island City State Finance Insurance Skills accounting, administrative, application development, agency, Automation, benefits, budgets, budget, contracts, credit, documentation, Electronic Data Interchange, electronic health records, financial, Financial Management, focus, funds, government, information technology, Insurance, IT strategy, leadership, Office, Management Information Systems, enterprise, policies, profit, quality improvement, risk management, sales",BANKING
"ASSISTANT ACCOUNTANT Summary Accountant/Business Consultant Objectives; Dynamic, creative proactive Accountant seeking long-term opportunity within business community, professional, experience, education, abilities would advantageous growth employer self. Profile Summary *ACCA Finalist *Qualified Diploma Accountancy 10 years Financial Accounting, Public Finance Financial Management experience Skills Financial Management Financial Performance assessment Financial Planning Accounting Compliance/Auditing/Assurance Cash Management Budgeting Financial Reporting Cash Flow Statements Business consultant/Advisor Business Management Accomplishments High Integrity. Good sense customer care. Good judgment decision-making skills ACHIVEMENTS. Best Cashier Barclays Bank Zambia Limited 2002. Best Back Office Clerk Barclays Bank Zambia Limited 2003 REFEREES 1. Anna Mwinga Corporate Affairs Human Resources Manager National Milling Company P.O Box 31980 Lusaka Tel: 211 221149 Cell: 0977 757437 2. Moses Simpokolwe Human Resources Administrative Officer National Science Technology Council. Experience 09/2005 Current Assistant Accountant Company Name Government Republic Zambia. Reporting Accountant. Functions include:. Closing monthly accounts preparing financial statements submission council (Board Directors). Scrutinizing source documents completeness, accuracy validity. Extracting details expenditure, assets liability accounting system order analyze verify accuracy validity. Preparing worksheets assisting preparations financial statements. Monitoring expenditure ensure remain within authorized levels. Examining validity requests increase imprest levels. Preparing disbursement vouchers replenish imprest. Auditing various accounting transactions, e.g payroll, education grants payments, travel claim, ensure correctness disbursements adherence relevant staff rules, financial regulations, administrative instructions practices. Process payments vendors goods services, including calculating, imputing checking payments correctness communicating discrepancies supervisors. Computing staff entitlements processing payments staff members regarding entitlements, including salaries, claims, allowances monthly subsistence allowances. Reconciling bank statements local foreign currencies comparing transactions recorded bank statements accounting reports council clarifying interpreting variances may arise. Serving approving officer disbursements authorized level. Providing guidance training colleagues required. Verifying staff loans advances. Preparing memorandum various offices sectors. Determine verify salary data generate reports. Certify, validate update payroll. Calculating end contract gratuity end service benefits payment benefits. Responding queries staff members internal auditors. Monitoring reviewing methods utilized remit payments. Supervising investigations non- receipt payments. Assisting cashier daily operation cashier's unit responsible transfer payments Ministry Science Vocational Training. Reviewing incoming payments instructions regards banking details sources funds. Prepare payments final disbursement cashier. Dispatching payment instructions cheques banks. Creating receipts deposits incoming funds. Assisting staff members queries payments deposit related issues. Assisting cashier cash management. Conduct regular cash counts petty cash funds held Council. Monitor analyze transactions entry accounting system. Investigating complaints non-receipts. Monitoring cheque stock ordering new required. Filling archiving documentation required. Keeping date documents/reports/guidelines bearing matters related programmes. Ensuring compliance Internal External auditors' recommendations also Government policies procedures. Preparing correspondence respond enquires respect budget matters. Work frequent interaction unit supervisors, administrative officer staff, including personnel Government Ministries. Maintaining fixed asset register council using Sage Pastel Evolution. Provide regular ad hoc budget financial information sector order facilitate informed decision-making. Participate, user feedback, development budget financial policies procedures. Ensure financial resources fully properly accounted internal control policy strictly enforced. Monitor advice staff financial status projects programmes. Reconciling creditors accounts. Processing NAPSA, PAYE VAT (Ensure compliance statutory matters). Liaising Banks Office Bank Accounts. Performing duties assigned Finance Administration Manger. 01/2004 05/2005 Bank Clerk Company Name Reporting Branch Manager. Functions include:. Managing controlled stationery (cheque books). Customer needs dealt appropriately. Monthly branch closed accounts. Investigating erroneous charges taking appropriate accounting actions. Customer queries. Preparation monthly deposits mobilized. Reconciling reviewing suspense account ensuring proper clearance procedures followed. Carrying routine tasks office, e.g. filling vouchers. 09/2001 12/2003 Cashier Company Name Reporting Branch Head Cashier: Functions Include:. Providing customer services culturally diverse setting. Receiving personal company deposits local foreign currencies. Making payments (withdraws) personal company accounts local foreign currencies. Journaling batching transactions. Posting financial transactions computer system. Sorting soiled notes. Balancing reconciliation Bank Control Accounts. Making payments suppliers goods services. Raising issuing managers cheques customers. Education Training 2008 Zambia Accountacy Business Tuition Centre ACCA II Part Qualified. 2001 Diploma Accountancy National Institutes Public Administration (NIPA) Accountancy 1995 Grade 12 (School Certificate) Kamwala Secondary School 1990 Chingwele Primary School Activities Honors Member Association Chartered Certified Accountants (ACCA) Skills ACCA II, Accounting, Accountant, accounting system, administrative, ad, Auditing, Reconciling bank statements, banking, benefits, Budgeting, budget, Business consultant, Business Management, Cash Flow, Cash Management, Cashier, Closing, communications skills, interpersonal skills, concise, Council, customer services, decision-making, Dispatching, documentation, Filling, Finance, Financial, Financial Management, Financial Planning, Financial Reporting, financial statements, preparing financial statements, fixed asset register, funds, Government, grants, notes, Managing, Office, organizational skills, Organizing, PAYE, processing payments, payroll, personnel, policies, Receiving, Reconciling, Reporting, Sage, Sorting, spreadsheet, Sun, Supervising, Teamwork, word processing, written",ACCOUNTANT
"ACCOUNTANT Highlights Microsoft Office Intermediate Microsoft Office components( Excel, Word, PowerPoint, Outlook Access); Very familiar Macros, V-look ups, SQL, calculating formulas manipulating reports well smart view) Running query reports creating reports. SAP PeopleSoft: Navigate within Resource one retrieve financial reports run queries Experience 08/2014 Current Accountant Company Name － City State An accountant within Experimental Therapeutics Research department, prepares grant, restricted non-restricted financial reports PI's within department. Create financial models analysis restricted non-restricted accounts within department. Prepares monthly financial reports PI's. Reconcile ncRNA Core monthly basis. Assists completion effort reporting well completes Job Data Update Form JDUF) via EPAF system expense transfers needed clear deficit. Assist preparation operating budget. Assist financial model specific grants within department. Monitors reviews departmental transactions ensure compliance established financial controls accordance divisional institutional policies ensure applicable revenue expenses captured. Communicates Grants Contracts ensure requests completed timely manner. Reviews Open PO monthly basis close PO's necessary. Analyzes evaluates operations financial systems, prepares recommendations documents update fiscal services related policies procedures respect operating systems. Assist invoicing via ILABS. Construct macro-enabled reconciliation template significantly reduces keying errors maximize reconciliation efficiency. Implemented macro-enabled reconciliation template, increased effectiveness twenty percent significantly reduced keying errors. Prepares training materials within department increase productivity standardized processes. Completes special projects assigned department Administrator. 12/2012 08/2014 Staff Accountant Company Name － City State Full cycle accountant several operating companies within Sysco Foods Company; completed issued weekly, monthly, quarterly financial statements operating companies review submit corporate office. Uplaod run reports business objects CFO ofoperating company review. Verified journal ledger entries cash check payments, purchases, expenses trial balances examining authenticating inventory items. Prepared monthly P&L several operating companies within Sysco Corporation research variances, reviewed transactions GL accuracy, researched transactions deviate purpose account. Reconciled aging AR transactions performed financial analysis, identified explained deviations planned historical data. Assisted evaluating control systems accounting process ensure operating companies comply GAAP well provided necessary information internal external auditors needed basis. Reviewed account reconciliation accountants timely manner. 01/2010 02/2012 Accountant /Auditor Company Name － City State Served accountant auditor within department financial services. The role consisted utilizing software applications compile, retrieve, summarize accounting information analysis reporting purposes. Examined accounting source documents accuracy, completeness, compliance departmental state rules, regulations, agreements. Provided financial trainings 240 faculty staff employees enforce rules regulations procurement card set set State Texas procurement regulation. Maintained controlling records required ensure accuracy data entered accounting system. Identified reported situations compliance PVAMU internal controls, policies, procedures, recommending improvements accounting process optimize internal control. Performed duties compliance GAAP, company department policies procedures, internal controls Sarbanes-Oxley requirements. Reviewed expense report irregularities recommended corrective measures improve internal controls. Prepared adjusting closing entries, statements, analyze financial operations. Education May 2011 Masters Science Accounting Prairie View A&M University － City State Accounting Dec 2009 BBA Accounting Prairie View A&M University － City State Accounting Professional Affiliations CPA Candidate Participated various community activities, including Phi Beta Lambda National Association Black Accountants Texas Society CPA's Beta Gamma Sigma Greater Women's Chamber Society Completed Research Operations Curriculum 2015 Skills account reconciliation, accounting, accountant, accounting system, AR, budget, business objects, closing, Contracts, financial, financial analysis, financial controls, financial operations, financial reports, financial statements, GL, Grants, inventory, invoicing, ledger, Macros, Access, Excel, Microsoft Office, office, Outlook, PowerPoint, Word, Monitors, operating systems, PeopleSoft, policies, processes, procurement, reporting, Research, SAP, Sarbanes-Oxley, training materials, view",ACCOUNTANT
"VICE PRESIDENT-BUSINESS BANKING SALES MANAGER AND HEALTHCARE SPECIALTY BANKER Executive Summary Top Notch Financial Professional diverse banking financial services background includes: Retail Bank Leadership, Healthcare Specialty Banking, Corporate Banking, Real Estate Title Insurance, Real Estate Lending New Construction, Private Banking Credit Management-Leasing. 25+ years Experience. Core Qualifications Leads Teams Naturally Strong Communicator-Written Oral Technical Orientation Strong Accounting Credit Underwriting Skills Builds teams Humility Solid Collaborator drive execution strategy Well organized Thought Leadership Drives Engagement Develops New Business Education 2017 MBA Franciscan University － City State Business Virtuos Leadership Dean's List. 3.9 GPA Candidate Late 2017 June 1984 B.A Finance Accounting/Economics Michigan State University Eli Broad College Business Finance Accounting/Economics Dean's List December 2001 Licensed Real Estate Title Insurance Representative State Michigan 1985 RMA Omega Formal Credit Training 2010 Medical Group Management Association 100 hours Healthcare Administration/Practice Management Coursework preparation Certified Medical Practice Executive certificate. ​ Professional Experience 12/2008 Current Vice President-Business Banking Sales Manager Healthcare Specialty Banker Company Name － City State Current Role: Sales Manager Business Banking/Treasury team Detroit Michigan Retail Banking Territory Pittsburgh, PA based Fortune 500 Regional Bank. Leadership role guide mixed team bankers treasury officers toward attainment annual sales goals within SE territory Michigan. Drives strategy change management. Performance oversight includes driving business development,adherence Policy, Procedures, Risk Management, Regulatory Compliance, Training, Sales Observation Coaching, Process Execution, Credit Training, Career Development. Requires ongoing partner /cross channel collaboration. Also responsible advancing external center influence relationships providing executive level brand representation territory. Outcome: Above goal team attainment major categories 2013, 2014, 2015. #1 Sales Manager Detroit first full year role 2012. ​ 05/2004 12/2008 Vice President Business Development Officer Residential Mortgage Manager Company Name － City State Drove several business development areas bank including real estate, commercial lending (including real estate development), deposit services, advertising, fee income products. Co-developed annual strategic marketing plans part management team. Asset-Liability Committee (ALCO) Member. Also responsible originate/administer commercial loan assets. Simultaneously managed team three residential lenders. Adhered compliance, mortgage backed securitization brokerage requirements sale residential transactions. Broad market of: doctors, attorneys, realtors, land developers, builders, select mortgage brokers BOB commercial clients. Outcome: Trusted highly valued member Management Team tenure, working close Board Directors. Represented Bank Board Member Michigan Bankers Association-Real Estate Title Joint Venture. 2x Chair Annual Bank Charity Event Gleaner's Food Bank. ​ 03/2001 04/2004 Real Estate Title Insurance-Senior Account Executive Company Name － City State Licensed State Michigan. Agency sold First American Title. Commissioned Senior sales role calling new existing real estate (residential commercial) relationships Livingston County market. New title policy (premium) generation, client support, problem resolution, closing agent real estate escrow matters. Target market included realtors, builders, land developers, commercial bankers. Sales Leader became long time professional mentor. Outcome: Achieved Million Dollar Sales Status ""Dare Soar"" Award management. Selected head newly formed ""Commission Advance"" division company prior acquisition First American Title. Highly valued member sales team. ​ Skills Technically proficient Microsoft Word, Excel, CRM sales management system, Credit Analysis/Automated Underwriting. Learns new systems quickly. Affiliations Past Present: Washtenaw Economic Club Brighton/Howell Michigan Chambers Commerce St. Joseph Hospital Prior Golf Committee Chair/Ball Committee Gleaner's Food Bank Livingston County Spokesperson/Event Chair St. Patrick Church Financial Chair, Mother's Club President/Instructor Livingston Association Realtors Women's Council/Education Committe",HEALTHCARE
"INFORMATION TECHNOLOGY COORDINATOR Career Overview AVP Director Information Technology I Network Engineer extensive experience. Strengths excellent communication skills, strong problem solving skills. Sound work ethic, capable working independently team environment. Highly professional ability set maintain priorities. Qualifications Certifications Certificates: • Microsoft Certified Professional • Comp-TA A+ Certified • Microsoft SOL 2000 Design Administration • Microsoft Access I. II. III • Navision Report Writer I II • Web design Software I Hardware Knowledge: • Operating Systems: Installation support Microsoft Windows including Windows 8.1 • Sever Systems: Installation support Microsoft Server, including Server 2012, SCO UNIX • Microsoft Active Directory • Database Software: Installation support Microsoft SQL including SQL 2012. Highly proficient Microsoft Access Sybase databases • ERP Software: OMD Installation support Microsoft Navision including NAV2013 R2 • Office Suites: Microsoft Office 97 2013 • Email Programs: Microsoft Exchange, Ipswicth Imail • Content management platform: WebGui Magento • Familiarity wide variety Cisco Fortinet Firewalls. 3Comm, Netgear, Hp Cisco routers switches • Expert knowledge variety Smartphone operating systems including Windows Mobile, Blackberry, Android IOS Sprint Coral, Nortel Free PBX VoIP phone voice mail systems Work Experience May 2000 Current Company Name City State Information Technology Coordinator 2003 2008 Administrate employee year President Club Winner Repeated employee month winner Continually evaluating implanting new technology save cost, maintain improve business process Sole point contact 150 people including remote staff Led $300,000 implantation Navision ERP System Continual in-house refinements improvements Navision Upgraded Navision's proprietary C/side database SQL 2000 database Continual in-house refinements improvements Navision Created implemented custom databases leading National Regional financial institutions increase revenue Initiated use remote control programs train help trouble shoot customer issues timely manner Final point resolution customer software hardware issues Responsible onsite installation industry specific hardware software Implemented ACT 2006 Customer relation management database Led redesign corporate website including online shopping cart, site costumer extranet, employee intranet Led development implemented electronic work order ticket greatly improved cash flow Led revision service call dispatch process automated delivery system via cell phones Developed numerous house databases reports suite customers specific billing reporting needs Negotiate contracts interface vendors Designed, lunched maintain company wide disaster recovery plan Design network infrastructure lead relocation team corporate headquarters regional warehouses Responsible maintaining securing Microsoft Windows 2003 environment Employee systems configuration training employees variety network systems Organizing Supporting Communicating Management Employees Design network infrastructure lead relocation team corporate headquarters regional warehouses Upgraded servers windows 2003 Windows NT 4 0 Maintain make sure software date compliant Responsible onsite installation industry specific hardware software Coordinate computer related training service staff. January 1996 Current Company Name City State Information Systems Manager Designed house proprietary costumer relation database. Designed implemented Microsoft 2003 SBS. Led design corporate web site internet marketing campaigns. Responsible corporate network security customer WI-FI network. Education Training 1 1988 Curry College City State Business Management Bachelor Arts Business Management Certifications Microsoft Certified Professional -NT 4 0 Microsoft Certified Professional Windows XP Windows 2003 Microsoft Certified Professional Internet Comp-TA A+ Certified Microsoft Certified System Administrator (eligible completed end 2006) Microsoft SQL 2000 Design Administration Microsoft Access I, II, III Navision Report Writer I II Skills A+ Certified, Active Directory, billing, business process, C, cash flow, Cisco, Cisco Routers, Hardware, network systems, Content management, contracts, Coral, databases, Database, delivery, disaster recovery, Email, ERP, extranet, financial, Firewalls, internet marketing, laptops, Lotus, Microsoft Access I, Microsoft Access, Microsoft Certified Professional, Microsoft Certified, Microsoft Exchange, Office, Microsoft Office 97, Windows, Windows 2000, 2000, Microsoft Windows 2003, Microsoft NT 4, NT 4 0, Windows NT 4 0, Microsoft Windows NT4 0, Windows XP, Navision, network security, network, Office Suites, Operating Systems, Organizing, Report Writer I, reporting, SCO Unix, servers, Microsoft SQL, SQL 2000, Sybase, System Administrator, phones, phone, training employees, Visio, voice mail, web site, website Additional Information Awards: Who's Who Among Students American Universities Colleges Outstanding Young Men America United States Achievement Academy National Award Winner Sanford R. Levitt 1",INFORMATION-TECHNOLOGY
"EMBROIDERY MACHINE OPERATOR Summary To find employment good reputable company chance advance best abilities job skills. Skills Customer Service Cashier Pharmacy Sales Associate Embroidery machine operator Sewing machine operator Telephone/ fax mahcines Filing/ office skills Skills Customer Service: JC Penney, Goodies, Medisav Pharmacy, Wal-Mart Pharmacy The Pharmacy Pocola. Sales Assiocate JC Penney, Goodies, Medisav Pharmacy, Wal-Mart Pharmacy The Pharmacy Pocola. Office Skills: Telephone, Fax machine, Filing, Copier, Customer Service. Advanced problem-solving, great people skills, great organizational skills. Experience 01/2014 Current Embroidery machine operator Company Name － City State Embroider shirts, jackets, hats, others items needed. Meet incoming customers provide immediate assistance. Completed purchases cash, credit, debit payment methods. Answered incoming telephone calls professional knowledgeable repsonses. Provided expert product service information. 2001 1-28-2014 I stay home mom. 09/1999 02/2001 Office Administrator/Pharmacy Technician training/ Sales Associate Company Name － City State Completed purchases cash, credit debit payment methods. Office worker charge office duties including computer skills, telephone skills, faxing, medical billing, customer account billing, filing, insurance claims, customer care. Pharmacy tech trainee- helped fill prescriptions, Met incoming customers provided immediate assistance. customer service. Listened customer needs preferences provide accurate advice. Increased purchase totals recommending additional items. Organized items visually appealing manner. Answered incoming telephone calls professional knowledgeable responses. Created attractive displays. 03/1998 09/1999 Pharmacy Technician training/ Sales Associate Company Name － City State Increased purchase totals recommending additional items. Pharmacy Tech trainee- helped filled prescriptions, customer service. Met incoming customers provided immediate assistance. Listened customer needs preferences provide accurate advice. Completed purchases cash, credit debit payment methods. Answered incoming telephone calls professional knowledgeable responses. 02/1996 03/1998 Sales associate Company Name － City State Met incoming customers provided immediate assistance. Retrieved alternate items sizes request. Listened customer needs preferences provide accurate advice. Completed purchases cash, credit debit payment methods. Increased purchase totals recommending additional items. Organized items visually appealing manner. Worked flexible schedule accommodate changing customer levels. Answered incoming telephone calls professional knowledgeable responses. ​ 03/1995 08/1995 Sales Associate Company Name － City State sales, cash register. Met incoming customers provided immediate assistance. Retrieved alternate items sizes request. Listened customer needs preferences provide accurate advice. Completed purchases cash, credit debit payment methods. Increased purchase totals recommending additional items. Reviewed purchases fraudulent activities. Worked flexible schedule accommodate changing customer levels. Organized items visually appealing manner. Answered incoming telephone calls professional knowledgeable responses. Provided expert product service information. 06/1994 03/1995 Sewing Machine Operator Company Name － City State Sewing machine operator Made hunting gear dog collars Nite Lite. 10/1992 06/1994 Assembly Line Worker Company Name － City State assembly wood drawers, book cases, roll top desks, wood products. 04/1991 10/1992 Sewing Macine Operator Company Name － City State worked tacking machine making camping stool covers, plus worked ever needed fill empty places, needed. 08/1995 02/1996 Sales Floor Associate Company Name － City State Met incoming customers provided immediate assistance. Retrieved alternate items sizes request. Listened customer needs preferences provide accurate advice. Increased purchase totals recommending additional items. Worked flexible schedule accommodate changing customer levels. Created attractive displays. Provided expert product service information. ​ Education Training 1988 High School Diploma Pocola High School － City State LeFlore",APPAREL
"SALES COORDINATOR Summary Current MS Data Analytics graduate student exposure data analysis modeling skills. Seeking evolutionary role analytics allow adapt change company problem solving needs. Skills Excellent quantitative skills Advanced MS Office Suite knowledge Strong knowledge R, Excel Advanced Excel modeling Excellent research skills Business systems analysis Knowledge statistical analysis Superb communication skills Algorithm development Business Domain, Statistics Interpretation, Mining, predictive analysis, coding Visualization exploration, Data Analyst, RStudio, Tableau, Data Collection, Machine Learning, C++ Report Generation Education Training Master Science Data Analytics 2018 University Houston － City State Data Analytics BBA Finance 2005 University Houston － City State Finance Finance Experience Sales Coordinator Jul 2016 May 2017 Company Name － City State Heavy cold calling new existing oil gas, energy, aerospace clientele increase revenue market penetration Managed portfolio 250 accounts generated 36% increased proposals 4 months. Conducted business business telephone sales. Researched sales contact information prospects created reports business development managers Inside Sales Representative Aug 2015 Feb 2016 Company Name － City State Prioritized daily workflows, including inbound calls, quotes sales-related inquiries. Wrote sales contracts orders obtained submitted orders processing. Achieved 170% first 90 day quota, earning 2nd highest rookie quarter 21 year company history. Prioritized daily workflows, including inbound calls, quotes sales-related inquiries. Emphasized product features based analysis customers' needs. Inside Sales Representative Sep 2014 May 2015 Company Name － City State Developed competitive comparison tables steel grating pricing, fees, ratings, category product performance use account sales calls. Created sales contacts on- off-premise accounts. Built client relationships acting liaison drafting sales teams. Consulted clients sales contract signings resolve problems provide ongoing support. Recruiter Feb 2007 Oct 2014 Company Name － City State Developed creative recruiting strategies met small mid-sized broker dealer staffing needs. Managed aspects advisor transition cycle, initial set boarding. Served link broker dealer advisor handling questions, interpreting contracts, resolving transition issues. Memberships/Scholarly Societies University Houston- Downtown Analytics Society. Skills Business systems analysis, C++, cold calling, communication skills, competitive, contracts, credit, clientele, client, clients, Data Analyst, Data Collection, database, drafting, features, Finance, financial, financial statements, Interpretation, Machine Learning, market, Excel, Money, MS Office Suite, modeling, oil, outside sales, pricing, Coding, proposals, recruiting, research, sales, staffing, statistical analysis, Statistics, Tableau, tables, telephone, underwriter",SALES
"DIRECTOR OF BUSINESS DEVELOPMENT Executive Profile My goal use unique collection expertise, experience, skills gained seventeen years construction business development marketing representative, five years managing sales force, six years helping father run historic home remodeling business, college education reach full potential account executive helping Visio Financial Services achieve steady, long-term, sustainable growth building productive relationships customers, co-workers, company leadership, stakeholders. Core Accomplishments Sales Marketing Increased income 112% 12 months Austin Increased market share 20% 70% downtown Atlanta construction market 12 months Designed executed branding plan change image organization, resulting significant market share increase 23 major U.S. cities Investigated markets target customer issues create messaging strategy Market Research Defined industry segments identified opportunities 23 major U.S. cities Discovered new opportunities mature markets developed led implementation plans capture significant market share Account Management Managed various sized accounts grew business providing superb customer service Successfully grew account sizes 23 major U.S. markets Trained local staff continue example growing accounts excellent client service Professional Experience Director Business Development 04/2005 04/2015 Company Name City State Washington, DC I called upon develop implement growth initiatives difficult scenarios. Whether low market share environments construction recessions combination both, I significantly increased market share city I assigned. Through leadership supervision, I expanded market share Miami, Knoxville, Minneapolis, Dallas, Austin, San Antonio, Tulsa, Los Angeles, Phoenix, Orlando, Denver, Tucson, Houston, New Orleans, Biloxi, New York City, Indianapolis, Birmingham, Nashville, Chattanooga, Sacramento, Modesto, Fresno. Following partial list noteworthy accomplishments assignments: Miami I developed relationships building owners downtown Miami leveraged relationships group meeting 17 building owners representing 38 buildings. I delivered PowerPoint presentation led owners insist building managers give us priority budding status every project. This one action resulted substantial growth organization. Minneapolis Redesigned business development program focus building relationships end-users. As result, end-users would insist using us projects. Using approach, I able build enough relationships construction industry experience significant growth, even downturn construction market. Austin I took business development program unit steadily declined market share. After investigating untapped opportunities, I launched initiative pursue new market. The careful execution plan resulted doubling business 12 months. The relationships built general contractors end-users led expanding market share San Antonio, Waco, Dallas. Denver When I arrived Denver, list 200 clients, 8 attending monthly informational sales meetings. I repositioned agenda away ""pitchy, preachy"" sales presentation informational, educational, interactive format. Within three months, attendance meetings grew 8 90 attendees. Director Business Development/Political Relations Director 01/1998 01/2005 Company Name North Carlolina, South Carolina, Georgia After three months field representative Augusta, Georgia, I promoted Director Business Development covering North Carolina, South Carolina Georgia. Shortly afterwards, I also named political director three states. During tenure, I focused primarily growing market share Atlanta Charlotte, leveraging client, political, end-user relationships grow market share 90% three states, growth 100% Atlanta alone. Following partial list highlights assignments: I attended addressed shareholder meetings public companies Atlanta built personal relationships CEO's Directors Suntrust Banks, Coca-Cola, Georgia Pacific, Genuine Parts (NAPA), Cousins Properties, Rollins (Orkin Pest Control), Equifax, Synovus Banks, Georgia Power. Leveraged relationships secure work projects companies gained introductions executives end-users provide even bid opportunities. As Political Director, I endorsed led labor community groups support election Shirley Franklin Mayor Atlanta, making Franklin first female Mayor Atlanta first African-American female mayor major city South. I also endorsed served labor liaison Judge Denise Majette used contacts influence help unseat Atlanta political powerhouse multi-term United States Congresswoman Cynthia McKinney. Additionally, I endorsed assisted successful campaigns first Hispanic elected Georgia State Senate first Hispanic elected Georgia House Representatives. Business Manager/Account Executive 01/1995 01/1998 Company Name State I served apprentice father I graduated high school, house rebuilt Tradd Street Charleston, South Carolina, voted house decade 1980's Preservation Society Charleston. During college, I developed love honed skills sales management running local Firestone Automotive Tire Stores later, business-to-business direct cold-call sales Transworld Systems, accounts receivables solutions company. Education Bachelor Arts English 1991 Charleston Southern University City State Completed degree English taking 15-18 hours per semester working full time job throughout college career. Served Sports Editor/Reporter The Buc 'N Print university's student operated weekly newspaper. Executive Communication 2014 Dale Carnegie University City State US How Communicate Diplomacy Tact Emphasis building relationships conflict resolution. 10 Day Spanish Immersion 2005 Dartmouth University City State US I successfully completed 10-day Spanish language learning course conducted Rassias Foundation Dartmouth University. Skills Business Development, Superb Customer Service, Cold Calling, Relationship Building, Marketing, Market Research, Various CRM software products including Salesforce, Salespoint, ZOHO, Outlook, Developing Marketing Materials, Complaint Resolution, Business-to-business, Cabinets, Sales, Directing Large Teams, Motivating Team Members, Identifying Capturing New Markets, Public Speaking, Problem Solving, Critical Thinking, Leadership, Performance Analysis, Budget Development Forecasting",BUSINESS-DEVELOPMENT
"CHEF Summary Highly organized efficient fast-paced multitasking environments; able prioritize effectively accomplish objectives creativity, enthusiasm humor. An experienced supervisor trainer; able explain information clearly, recognize excellence individuals, inspire team members achieve potential working toward common goals. Experience 07/2009 07/2014 Chef Company Name － City State Prepared food items consistently compliance recipes, portioning, cooking waste control guidelines. Led shifts personally preparing food items executing requests based required specifications. 06/2014 08/2014 Laborer Company Name － City State Loaded unloaded building materials used construction. Manually carried roofing materials ladders. Consistently assumed additional responsibilities worked extended hours meet project deadlines. 06/2015 08/2016 Laborer Crew Manager Company Name － City State Handled scheduling crewman arrival times clients Maintained safe work environment crewmen Led crews four people partnered crews eight Education Training High School Diploma General Education New London High School － City State IT Management University Wisconsin Stout － City State USA I attended UW Stout two years I financial unable continue schooling here. While I mostly took general education classes, I computer science management courses. IT Computer Support Specialist Fox Valley Technical College － City State USA I currently attend Fox Valley Tech aim achieve associates degree start. I enrolled whole year point. Skills Team Player, Physically active, Out-going, Willingness learn, Shows Initiative",CHEF
"SALES Summary Over 17 years sales operations management experience specialty big-box retail 4 years sales experience automotive sector. Experienced hiring, training, supervision, coaching. Proven skills operations human resource management, planning, negotiating, organizing overseeing projects, events. Committed highest work ethic attainment organizational goals objectives. Highlights Excellent interpersonal coaching skills Sales leadership development Performance metrics Detail-oriented Procedure development Employee engagement Conflict resolution On-boarding training Recruiting Performance coaching counseling Operations management Human resources management P&L management Powerful negotiator Accomplishments Drove store ranking 297 company top 10 less 6 months taking store Increased year-over-year sales 60% Oversaw multiple stores Southeast worked directly local management drive sales operational success. Initiated sales merchandising policies adopted company-wide. Recipient Best Buy's Top Gun Award multiple times sales productivity. Experience Sales 07/2015 Current Company Name City State Identified prospective customers using lead generating methods performing average 30 cold calls per day. Participated various incentive programs contests designed support achievement production goals. Developed tool track monitor personal sales opportunities, deals progress finished contracts. Responsible implementing business-building relationship-building expectations uniquely assigned accounts customers. Took daily inbound calls internet inquiries, faxes, consumer business credit applications assigned accounts clients. Consistently met exceeded department expectations productivity accuracy levels. Sales 08/2012 07/2015 Company Name City State Implemented consultative selling approach clients. Contacted new existing customers discuss needs could met specific products services. Quoted prices, credit terms bid specifications. Negotiated prices, terms sales service agreements. Completed 30-60 outbound calls daily, average conversion rate 50 %. Responded customer inquiries timely manner. Maintained exceptionally high CSI scores offering highest quality customer service possible. Maintained customer relationships sale generate referrals repeat business. Took role F&I manager four month period I maintained highly accurate paperwork average $1100 back-end per deal. Helped develop Internet Sales Team worked internet deals initial submittal sale delivery process. Advanced user Xtreme Service Drive sales management software, generating pipeline account reports weekly. Store Manager 08/2011 08/2012 Company Name City State Directed supervised employees engaged sales, inventory-taking reconciling cash receipts. Determined staff promotions demotions, terminated employees necessary. Completed weekly schedules according payroll policies. Maintained daily record transactions. Addressed corrected sales staff communication issues tactful effective manner. Opened new store location assisted recruiting training new staff. Market Area Manager/Store Manager 03/2008 08/2010 Company Name City State Oversaw general operations 5 stores Southeast. Developed shared best practices across company. Oversaw development launch multiple product lines. Recruited, hired trained new employees various stores store openings Revamped in-store sales merchandising programs, resulting 60 improvement sales Mentored, coached trained 10 team members. Identified inefficiencies made recommendations process improvements. Conducted new employee orientation foster positive attitude toward organizational objectives. Identified staff vacancies recruited, interviewed selected applicants. Designed floor plan make store experience interactive engaging. Trained new managers store procedures policies. Worked closely district manager formulate build store brand. Evaluated return-on-investment profit-loss projections. Store Manager 06/2006 03/2008 Company Name City State Directed supervised employees engaged sales, inventory-taking reconciling cash receipts. Reorganized sales floor meet company demands. Stocked restocked inventory shipments received. Addressed customer inquiries resolved complaints. Completed series training sessions advance Assistant Manager Store Manager. Trained staff deliver outstanding customer service. Completed weekly schedules according payroll policies. Delivered excellent customer service greeting assisting customer. Department Manager 04/1997 03/2004 Company Name City State Addressed corrected sales staff communication issues tactful effective manner. Trained staff deliver outstanding customer service. Wrote order supply requests replenish merchandise. Completed weekly schedules according payroll policies. Directed supervised employees engaged sales, inventory-taking reconciling cash receipts. Reorganized sales floor meet company demands. Stocked restocked inventory shipments received. Delivered excellent customer service greeting assisting customer. Served mentor junior team members. Led trainings 20 employees weekly basis. Planned led training programs staff development. Offered specific training programs help workers improve sales merchandising inventory control Managed new product content releases. Department Manager 01/1993 01/1997 Company Name City State Trained staff deliver outstanding customer service. Reorganized sales floor meet company demands. Stocked restocked inventory shipments received. Addressed customer inquiries resolved complaints. Delivered excellent customer service greeting assisting customer. Education Bachelor Arts Religion /Psychology 2006 Charleston Southern University City State Skills Customer Service Direct-to-Vendor Buying/Ordering Internet Sales Inventory Control Loss Prevention Merchandising Multi-unit Management Negotiating/Closing On-boarding Payroll P&L Management Planning Receiving Recruiting Sales Coaching Training Sales Management Store Relocation Remodeling Team Leadership Mentoring Vendor Relations",SALES
"VP MARKETING COMMUNICATIONS Summary Marketing manager writer offering comprehensive background development execution strategic marketing communication plans across platforms drive customer acquisition retention. Highlights New customer acquisition Brand development Multi-media marketing CRM management Account management Copywriting Direct mail campaigns Interactive marketing Accomplishments Increased sales 80% year year 118-store retail chain email marketing campaigns. Increased sales 7% baseline average national promotions. Exceeded customer retention average 0.66% return investment 11.6%. Exceeded goals teen driver safety program r educing claim losses 0.70% increasing retention 3.4% Best Show Award – Insurance Marketing Communications Association. National Award Merit – United States Department Transportation, U.S. Coast Guard. Trademarks branding United States Patent Trademark Office. Experience VP Marketing Communications November 2015 Company Name － City State Develop marketing strategy business plan creative agency promoting ecological consciousness sea supporting coastal business community. Manage marketing communication programs. Cultivate business leads expand market. Create content email marketing, press releases, social media posts. Research Advocate March 2012 Company Name － City State Review grants proposals cancer research providing perspective recommendations. Present critiques panel research scientists Peer Review meetings Washington, DC. Account Executive June 2013 November 2015 Company Name － City State Email Social Media Marketing Management Researched markets worked lead vendors, executed, tested analyzed targeted marketing campaigns using variety email service platforms programs resulted increased sales 80% year year 118-store retail chain. Marketing Campaign Manager – Create present strategic proposals business leaders manage facets clients' marketing programs including website, video, social media, info graphics, advertising public relations. Responsible achieving business goals multiple accounts various industries executing campaigns analyzing results. Project Management – Develop project schedules, calendars, budgets timelines execute new product launches marketing campaigns managing internal staff external vendors on-time high quality deliverables. Analyze results adjust optimize success. Event Management – Develop execute event plans work site dozens client grand openings press events include hundreds people top government officials. Internship Program Manager – Recruit manage college interns company internship program. Sr. Marketing Project Manager October 1988 February 2012 Company Name － City State Customer Retention Manager – Exceeded corporate customer retention goal launching multi-channel retention programs geared toward distinct sales customer segments. Analyzed results adjusted target segments accordingly. Company Magazine Creator Manager – Developed, launched, managed cross functional teams produce customer magazine, “MetLife, Your Life,” increase customer retention referrals, encourage product cross sales, promote safety reduce claim losses. Three issues published year twelve versions targeted audiences total circulation 700,000 per issue. Project yielded increased customer retention 0.66%, exceeding goal, return investment 11.6%. Led quarterly executive publication advisory team. Website Manager –Developed, launched, managed complementary digital version “MetLife, Your Life” magazine, metlifeyourlife.com, strategic links metlife.com premier safety organizations optimize SEO cross sales. Teen Driver Safety Program Manager – Created managed teen driver safety program reduce accidents, injuries claims retain customers. Thousands teens enrolled countrywide resulting customer retention lift 3.4%, reduced claim losses 0.70% exceeding goals. Partnered IT programming fulfillment reported retention results regularly senior management. New Product Development Management –Launched enhanced auto, home, boat, GrandProtect insurance products ensuring understanding new features touch-points throughout company including sales distribution channels customer service. Safety Program Manager – Created, developed, launched managed driver safety discount programs Top Driver National Safety Council working IT, underwriting, claims sales departments. Insurance Policy Package Redesign Team Leader – Led inter-departmental team advise programmatic customer-friendly enhancements MetLife Auto Home insurance policy package improve customer experience. Sales Incentive Program Manager – Developed administered variety incentive programs increase sales throughout MetLife Sales Distribution. Fostered enthusiasm programs on-pace reporting. Average increased sales rate 7% baseline national promotions. Sales Recognition Manager – Collaborated cross-functional teams developed, kicked-off, managed recognition programs sales associates including programs sales management, captive agents, independent agencies, national group accounts. Market Research – Research insurance industry activity develop new initiatives stay ahead competition. Utilized customer public surveys focus groups tap consumer insights. Correspondent January 1988 January 2000 Company Name － City State Reported wrote local interest stories. Columnist monthly food entertainment feature entitled ""RSVP"" ran five years. Education BA Communication University Pittsburgh － City State BA Business University Pittsburgh － City State Professional Designations Associate Insurance Service (AIS) Associate Personal Insurance (API) Skills Business strategy, content creation management, email marketing, social media, public relations",PUBLIC-RELATIONS
"FLIGHT ATTENDANT Summary Former police detective 22 years experience. Specialized investigating organized crime, money laundering, financial fraud, bank fraud tax fraud cases. Well experienced traditional digital/web based investigations. SWAT/firearms/driving/defensive tactics trainer experience. Highlights Financial crimes investigator ID theft investigator Insurance Fraud Court testimony Skilled interrogator Firearms/Driving Instructor GPS tracking services Undercover investigations Accomplishments Created Internet forensic detective position support investigation types. Pioneered use asset forfeiture fraud investigations, seizing $50,000 assets one year. Developed training program increased liquor enforcement 500%. Implemented GIS case tracking system. Sustained 100% conviction rate assigned fraud cases. Experience Flight Attendant 10/2013 Current Company Name City State Took job time write two novels terrorism police/military response: GOOD BYE, SEATTLE AVENGE SEATTLE Personal Fitness Trainer 09/2011 10/2013 Company Name City State Designed conducted individualized fitness programs Developed implemented Access based database programs exercises trainers. Fraud Detective 08/2005 09/2011 Company Name City State Pioneered asset forfeiture procedures fraud unit, $50,000 criminal proceeds equipment converted support investigations. Created Internet Forensic Detective position, increasing detectives' ability function modern media specifically off-site, foreign server storage data. Successfully investigated complex financial investigations retail transactions overseas wire transfers. 100% conviction/confession rate. Helped re-write department's unusual occurrence manual bringing department compliance international standards. Instructor Emergency Vehicle Driving, Liquor Law Enforcement, Field Training Officer. Enforcement Officer 12/2004 08/2005 Company Name City State Managed enforcement regulatory activities related 300+ licensees. Conducted investigations ranging complex financial investigations hidden owners. Started program teach liquor law enforcement Basic Law Enforcement Academy various agencies, increasing effective enforcement throughout region 500% without requiring additional personnel. Firearms Defensive Tactics Instructor Program Manager Technician 08/2003 12/2004 Company Name City State Designed implemented GIS based data management system, replacing paper system, drastically decreased man-hour costs per project. Initiated managed multiple projects within cost share program involving local community members WA Dept. Ecology. Senior Police Officer 11/1994 06/2002 Company Name City State Served gang emphasis patrol detail, SWAT team, Field Training Officer, Fraud Investigator. Regional Representative Washington State Tactical Officers' Association Instructor state level SWAT basic advanced courses. Developed class military style tactical planning advanced SWAT courses. Member Congressman Nethercutt's law enforcement advisory board. Helped introduce bill state funding body armor less affluent, smaller departments. Deputy Sheriff 06/1989 11/1994 Company Name City State SWAT Team Trainer, Field Relief Supervisor, Search Rescue team member Commanding Officer 06/1985 06/1989 Company Name City State Commanded 143 man Military Police organization. Organized MP detachments based mission requirements commanded detachments deployed. Commanded largest peacetime POW exercise USMC unit, receiving letter commendation US Central Command, established procedure used Middle East today. Participated national level work group low intensity conflicts Washington DC. Helped create OH-10 Manual subject. Revolutionized counter terrorism training Military Police contracting trainers outside USMC. Education Certification Linguistic Statement Analysis Technique 2011 LSAT Institute City State Certification Preparing Digital Evidence Court 2011 U.S. Department Justice City Certification Cell Phone Investigations 2011 National White Collar Crime Center City Select One Various certifications: 2011 Washington State Criminal Justice Training Commission City State Basic Law Enforcement Academy (Top graduate academics shooting) Basic advanced SWAT Drug Investigator Firearms Instructor Emergency Vehicle Driving Instructor Field Training Officer Instructor Development Investigation Intellectual Property Crimes Emerging Trends Financial Crimes Identity Theft Investigating E-checks ACH Fraud Transactions Social Networking: Investigative Tools Techniques Certification Techniques Financial Investigation 2010 St. Petersburg College DEA City State Certification Basic Advanced Interrogations Interviews 2009 John E. REID Associates, Inc. City State Certification Basic Geographic Information Systems Programming 2006 Environmental Research Systems Inc. (ESRI) City State Certification Street Survival Seminar 1993 Calibre Press City State Select One Leadership, Management, Field Courses United States Marine Corps City State Officer Basic School (Top 5% class) Military Police Officers' Course (Honor Graduate, Top Gun) Combat Marksmanship Coach's Course Jungle, Mountain, Desert Warfare Courses Amphibious Scout Swimmers' Course (Top Graduate First Officer complete course) Bachelor Arts Criminology University Washington City State Recipient NROTC scholarship Coursework Criminal Justice, Criminology Sociology Secretary Navy's Distinguished Graduate Marine Corps Association's Distinguished Graduate Skills INVESTIGATIONS: Financial, auditing, digital evidence, surveillance, undercover, fraud, websites, mining social networks, cell phone records, tenacity, interrogation, interviewing, high case closure rate MANAGEMENT: program management, efficient case management, use GIS programming, proven leadership, training FIELD WORK: extremely fit, desensitized hardships, flexible work schedule, firearms instructor, defensive tactics instructor, driving instructor COMPUTER PROFICIENT: Microsoft (Word, Excel, Powerpoint, Access, Outlook, Publisher); ESRI (Arcview GIS); SEQUEL; VBA",FITNESS
"MANAGEMENT CONSULTANT Summary Human capital manager operations strategist works cross-functional teams translate organizational values objectives actions drive impacts local cross-cultural contexts. Highlights Training development Personnel records maintenance New hire orientation Exceptional interpersonal skills Innovative Cross-Cultural Mediation expertise Consensus building techniques Process improvement strategies Multi-site operations Systems implementation Flexible Self-motivated Market research analysis Customer-oriented Strategic thinker Schedule management Problem resolution Deadline-oriented Interviewing expertise Performance management strategies Manager coaching training Event management Strategic planning Global strategic sourcProject management Leadership/communication skills Product development Business operations organization ing NegotiationsProcedure development Analytical Team building Cost reduction containment Staff motivation Group behavior dynamics Outreach programming specialist Exceptional problem solver Articulate well-spoken Time management Meticulous attention detail Works well pressure Accomplishments Process Improvement Oversaw implementation new phone system resulted cost-effective service. Data Organization Improved office organization compiling quarterly budget reports, financial spreadsheets, organizational charts company data reports using advanced Microsoft Excel functions. Training Successfully trained staff office systems databases, policies procedures focusing minimizing errors generating superior results. Project Management: Initiated [project] resulted [positive outcome]. Human Resources: Spearheaded new [program] program increased retention. Operations Management: Managed [operation]. Handled functions related [program]. Staff Development: Launched well-received program professional development courses staff. Mentored coached employees resulting 12% increase productivity. Spearheaded employee engagement program, resulting ]% decrease annual employee turnover.Streamlined branch operations, resulting ]% reduction operating budget.Boosted customer satisfaction ratings ]% months. Experience Management Consultant 06/2014 09/2014 Company Name City State Developed growth plans identifying key clients, key targets priority service lines.Generated business development awareness implementing in-depth sales marketing training programs.Identified key growth opportunities business ].Offered feedback executive-level management effectiveness strategies, selling programs initiatives.Directed strategic initiatives achieve [organizational objective].Developed organizational change management strategies. Identified process boundaries determined opportunities automate processes functions.Boosted company efficiency customer satisfaction streamlining processes deemed inefficient.Conducted activity-based analysis business processes made recommendations based findings.Documented process flows developed requirements functional improvements enhancements.Tracked, analyzed interpreted trends data.Developed metrics used determine inefficiencies areas improvement.Developed organizational change management strategies. Engagement Operations Coordinator 05/2014 Current Company Name City State Directly managed multi-million co-operative budgets supporting global GTM strategy.Identified strategic partnerships gathered market information gain competitive advantage.Generated $2 million per year revenues resulting large-scale direct marketing campaign.Managed projects served primary liaison client multiple internal groups ensure clarity goals quality adherence deadlines.Identified ""bottlenecks"" implemented new improved processes policies.Led cross-functional teams analyze understand operational impacts opportunities technology changes.Developed metrics used determine inefficiencies areas improvement.Tracked, analyzed interpreted trends data.Documented process flows developed requirements functional improvements enhancements.Conducted activity-based analysis business processes made recommendations based findings.Boosted company efficiency customer satisfaction streamlining processes deemed inefficient.Elicited stakeholder feedback input interviews surveys.Defined scope goal new projects, including ].Coordinated department functions team employees.Maintained detailed administrative procedural processes improve accuracy efficiency.Accountable [business area] including overall customer satisfaction.Managed team [number] professionals.Spearheaded cross-functional initiative achieve [objective].Strengthened company's business leading implementation [project].Created organizational flow charts career path reports evaluate employee compensation information.Designed employee performance evaluation process merit program.Created implemented exit interview program process.Created modified job descriptions within departments.Worked senior-level management create fair consistent HR policies procedures.Monitored project budgets ].Monitored project schedules projects time.Developed shared best practices across company, including ].Oversaw development launch ].Identified inefficiencies made recommendations process improvements.Optimized overall customer experience ]. President Current Company Name City State Accountable [business area] including overall customer satisfaction.Captured 55%+ market share new product quickly brought market.Managed team [number] professionals.Spearheaded cross-functional initiative achieve [objective].Strengthened company's business leading implementation [project].Built innovative production processes scratch cutting-edge product.Formulated comprehensive business plan complete clear actionable sales goals targets.Hired trained new employees, increased size staff ]%.Tracked evaluated staff performance, handled promotions terminations.Analyzed client requirements, created business plan drove strategy development.Identified key growth opportunities business ].Managed day-to-day tactical long-term strategic activities within business.Presented company goals objectives new principals.Established knowledge-sharing processes associates throughout organization.Coached mentored staff members offering constructive feedback taking interest long-term career growth. Resident Advisor 03/2011 05/2012 Company Name City State Facilitated weekly discussion group relationship issues men women.Pursued ongoing education training opportunities develop professional skills.Cultivated positive relationships mental health professionals, programs associations.Planned ran ], outreach event targeted ].Communicated local agencies, schools, churches, courts employers regarding client involvement attendance programs. Education Bachelor Arts Psychology 2014 Biola University City State United States America Minor International Development Coursework Business Management Affiliations Gates Millennium Scholarship Alumni Network Biola Provost Advisory Committee",CONSULTANT
"PUBLIC RELATIONS MANAGER Summary PR/Media Relations professional skilled delivering sharply focused, high-impact corporate, government, not-for-profit organizations generate measurable results. Strategic thinker understands big-picture business goals, develops program strategies/tactics, exceeds expectations. Highlights Brand Positioning Messaging Strategy Writing Editing Media Outreach Project Management Crisis Management Executive Coaching Event Planning/Execution New Product Launches Experience 01/2003 01/2014 PUBLIC RELATIONS MANAGER Company Name － City State Create/implement plans promote IREM credentials, product/service offerings, thought leadership initiatives events via ongoing publicity news flow media relations outreach. Secure /promote speaking engagements IREM leaders high-profile industry events. Develop publicity/public relations tools resources chapter, regional national leaders; provide training use. Coordinate annual leadership communications training focused formal informal interaction media target audiences. Support leadership outreach program positioned purchase (or influence purchase of) IREM products /services. Contribute branding strategy resource Marketing Department. Provide timely, engaging, newsworthy content IREM social media platforms. Develop/administer budgets PR related programs focus cost control. Some Key Achievements: Cultivated long-term relationships local/regional/national press contacts proactively stimulating responding requests editorial input. Received many unsolicited compliments media quality speed service. Achieved double-digit, year-over-year increases media coverage measured audience reach, volume placements, number media outlets. Developed/ implemented program identify train IREM spokesperson experts respond media inquiries. Orchestrated /participated annual Leadership Media Tours New York organization's top executives, one-on-one meetings arranged prominent media outlets, including Wall Street Journal. Prepared background information, talking points, story ideas materials help ensure positive meeting outcomes. Prepared compelling submissions positioning IREM leaders win leading industry awards. Led committee industry leaders senior staff developed launched major program grow enrollments IREM education programs, practitioners pursing/ obtaining IREM certification membership, college/university students interested IREM real estate management career. Now institutionalized across 93 US international IREM chapters, program generated, continues yield, excellent results. Successfully managed crisis communications incidents including dismissal high-level staff member murder association member. Sharon V. Peters Page Two) Some Key Achievements (cont'd): Managed multiple, concurrent projects daily basis, completing time budget. Worked across departments member groups ways promoted collaboration. Mentored less-experienced employees issues related PR media relations. 01/1988 01/2003 SENIOR VICE PRESIDENT Company Name － City State A 50-plus-year-old international public relations firm. following successive promotions Account Executive) Some Key Responsibilities: Serve leadership team responsible office growth strategy, employee policies, etc. Help sell new business, including proposal development formal presentations. Manage aspects accounts assigned lead, interfacing executive leaders PR staff develop program goals, strategies, tactics, budgets, timelines measurement parameters. Help manage mentor junior staff Some Key Achievements: Built strong relationships diverse client base included corporations, government bodies association/not-for-profit organizations, e.g. Whirlpool, Coca-Cola, Coopers Lybrand [now PwC], Jamaica Tourist Board, Comcast, Madison Gas Electric Company, National Roofing Contractors Association. Key clients longevity eight 13 years, e.g. Whirlpool, Defense Research Institute (defense trial lawyers), Madison Gas Electric Jamaica Tourist Board. Orchestrated high-impact media relations results client programs media outreach component. Conceived directed numerous major, successful events promote various client programs, including many held high-profile venues New York Chicago. Education BA SYRACUSE UNIVERSITY － City State GPA: Honors Honors Interests Recognized excellence corporate communications by: *Financial World Magazine *National Association Investment Clubs *International Association Business Communicators Affiliations National Association Real Estate Editors, Associate Member (formally recognized meeting contributions) *Association Forumof Chicagoland COMMUNITY SERVICE: *Animal welfare: Member Development Board, Pets Are Worth Saving (PAWS) (2005-Present) Additional Information AWARDS: Recognized excellence corporate communications by: Financial World Magazine National Association Investment Clubs International Association Business Communicators Skills branding, budgets, budget, content, cost control, crisis communications, Crisis Management, client, clients, editorial, Editing, Event Planning, Executive Coaching, focus, government, Leadership, Marketing, materials, Media Relations, meetings, mentor, Messaging, Excel, MS Office, office, Outlook, PowerPoint, win, Word, policies, Positioning, presentations, press, PR, profit, Project Management, proposal development, Public Relations, speaking, publicity, quality, real estate, Research, Roofing, social media platforms, Strategy, Strategic",PUBLIC-RELATIONS
"HEAD CHEF Summary I currently student focused earning B.A. Computer Science becoming Android app developer. My goal develop technical skills develop manage investment activities international markets. Areas Expertise I experience Android Studio, Java, XML, Android SDK, Google APIs, databases, Jsoup, Firebase, Material Design. I currently developing app Google Playstore Amazon app market. I experience using HTML, CSS, Javascript, Bootstrap, Photoshop, Paint.net. Experience 02/2013 02/2014 Company Name － City State Responsible customer service sushi bar, preparing quality authentic entrées appetizers, manage utilize luxury imported products conservatively minimize shrinkage maintain overhead. Responsible training new employees maintaining safety efficiency behind sushi bar. 02/2008 03/2015 Head Chef Company Name － City State Prepare entrées timely fashion, maintain efficiency safety work environment. Support train new employees kitchen. Maintain cleanliness kitchen sushi bar. 01/2005 01/2006 Ramp Agent Company Name Responsible guiding aircraft traffic, baggage handling, maintaining security ramp, removal hazardous debris, customer support, cabin maintenance, operating Ground Support Equipment tugs, forklifts, belt loaders. Responsible delivery high priority air-freight cargo timely fashion. Education Associate Science Finance Midlands Technical College － State Columbia Finance Associate Science Mathematical Economics Miami Dade College － City State 2017 Associate Science Computer Science University North Georgia － City State Skills Accounting, customer service, airfreight delivery, retail, operating airport vehicles tug aircraft luggage, maintaining safety highly secure areas airport terminal, inventory, managing, preparing quality entrees beverages. Activities Honors I involved import-export business family I prepared trading agricultural goods Iran United States.",CHEF
"SALES ASSOCIATE Skills Teamwork Problem Solving Skills Strong Work Values Leadership Skills Dependability Relevant Experience Customer service oriented Upselling Opening closing procedures Creative Accomplishments Employee Month, Sep 2015. Experience 03/2016 06/2016 Sales Associate Company Name － City State Answered questions regarding store merchandise. Greeted customers ascertained customers' needs. Helped customers questions, problems complaints person via telephone. Organized racks shelves maintain visual appeal store. Verified customers received receipts purchases. Developed positive customer relationships friendly greetings excellent service. Served peer coach new sales associates. Created visual marketing styled window displays. 04/2015 11/2015 Cashier/Server Company Name － City State Consistently provided professional, friendly, engaging service. Examine plates ensure contain required items. Load plates accessories eating utensils, napkins, condiments. Take food orders relay orders kitchen. Stock service stations items ice, napkins, straws. Assist customers providing information resolving complaints. Greet customers entering establishment. Maintain clean orderly checkout areas complete general cleaning duties, mopping floors emptying trash cans. Receive payment cash, check, credit cards, vouchers, automatic debits. Guided guests menus demonstrating thorough knowledge food, beverages ingredients. 12/2016 Current Key Holder Company Name － City State Displayed pieces visually appealing manner. Answered phones professionalism. Described merchandise services customers. Answered questions resolved concerns. Responded safety loss prevention incidents. Organized in-store promotional events. Maintained store clean neat manner. Education Training Dec 2015 High School Diploma Derby High School － City State September 2016 Eric Fisher Academy － City State Skills coach, Communication Skills, credit, Leadership Skills, marketing, window, Problem Solving Skills, sales, Teamwork, telephone",SALES
"CONSULTANT Experience 07/2011 Current Company Name － City State Consultant Developed new business PARS governmental retirement plan marketplace building long-term relationships school district superintendents chief business officials. Exceeded revenue gross profit goals IKON Major Account Executive, selling $1 million annually University Vermont. Executed highest level customer interaction specializing strategic relationship building solution selling. MANAGEMENT As part Management team PARS, assisted development company marketing strategies future products including national expansion. As Major Account Executive experienced sales rep local IKON team, I coached developed incoming sales reps lead six person sales team. Engaged leadership opportunities region including Six Sigma program, Business Development Manager apprenticeship, facilitating Developed new client relationships face-to-face meetings, conference attendance, telephone calls, necessary methods. Management implementation new plans ensuring consulting administration staff sufficient information successfully implement new plans. This process includes oversight review analysis, marketing materials, presentations, communication material, plan documentation plan funding. Consulted clients design appropriate successful retirement plans based needs client developed clear plan summary language communicates agreed upon plan client PARS staff. Made presentations school boards community college boards help clearly communicate benefits approving moving forward PARS program. Maintained ongoing client relationships ensure highest quality service determine current future needs. Collaborated marketing staff provide suggestions help create updated PARS marketing materials. Worked closely senior management assist development overall company-wide focused marketing strategy based current economic, legislative demographic developments target market governmental retirement plan field. 01/2007 12/2009 Company Name － City State Major Account Executive Dedicated selected major accounts responsibility increase market share. Proactively developed new customer contacts, reviewed leads, participated customers' business communication planning, successfully worked lead diverse teams formulate account strategy. Arranged business analyses customer's business communication requirements developed benchmark demonstrations, proposals value propositions exceeded customers' requirements resulting development new customers retention existing accounts applying consultative approach Fortune 1000 contacts/customers. Organized implemented post-sale delivery implementation IKON solutions customer locations. Acted primary point contact sales paperwork. Scheduled, coordinated, conducted equipment demonstrations. Maintained working knowledge applications features lines models equipment products sold. Promoted products represented company off-site customer meetings trade shows. Demonstrated leadership Business Development Manager apprenticeship Mentorship program. 10/2005 12/2013 Company Name － City State Chief Financial Officer/Owner Implemented strategic business objectives grow startup profitable business. Directed advised Project Managers proposals contracts including regarding strategic relationships. Designed implemented annual budget process supported 5-year business plan. Responsibilities included aspects financial reporting accounting, human resources payroll, taxes, cash management, banking relations, accounts payable, accounts receivable billing, risk management insurance. Exceeded financial objectives maximizing profits achievements finance management, cost reductions, productivity/efficiency improvements. Collaborated managers hire effective staff developed outside partnerships consisting designers, photographers, engineers, legal counsel. Continued next page. 02/2004 01/2007 Company Name － City State Account Executive Established maintained relationships prospective customers improve document management. Analyzed evaluated existing document process. Developed, presented, implemented customized integrated solutions list managed territory. Prepared presented sales proposals current prospective customers. Scheduled, coordinated, conducted equipment demonstrations. Maintained territory database prepared various internal paperwork. Maintained working knowledge applications features lines models equipment products sold. Understood various equipment acquisitions methods emphasis leasing. Trained customers use equipment specific applications. 05/2001 12/2003 Company Name － City State Analyst Developed financial models determine cost benefit agency implementing tax-qualified pension plans · Presented results analyses agency's board key decision makers · Advised clients regards analysis, design, implementation, administration government pension plans · Maintained direct contact client establish excellent communication marketing implementation process · Acted project manager special consulting projects involving actuarial reporting requirements, pension program evaluation, plan funding requirements · Worked closely Pacific Life Insurance Company obtain annuity rates premiums · Responsible supervising activities pension analysts ensure seamless implementation programs. Education March 2001 UNIVERSITY OF CALIFORNIA, LOS ANGELES Bachelor Arts International Economics Italian International Economics Italian Coursework includes: Microeconomics, Macroeconomics, Industrial Organization, International Trade Theory, International Finance, Statistics, Accounting, Italian Language Literature, two independent research projects. Certifications Certified Employee Benefit Specialist (CEBS) designation Wharton School Business California Life Agent License Languages Fluent spoken written Spanish Skills Accounting, accounts payable, accounts receivable, acquisitions, approach, agency, banking, benefits, billing, budget, business communication, Business Development, business plan, cash management, excellent communication, consulting, contracts, client, clients, database, delivery, document management, documentation, senior management, features, Finance, financial, financial reporting, government, gross profit, human resources, Insurance, Italian, leadership, legal, marketing strategies, marketing strategy, marketing, market, marketing materials, meetings, next, page, payroll, presentations, program evaluation, proposals, quality, relationship building, reporting, research, risk management, selling, sales, Six Sigma, Spanish, Statistics, strategy, strategic, supervising, tax, taxes, telephone, trade shows, written",CONSULTANT
"GEEK SQUAD AGENT Professional Profile IT support specialist experience across multiple disciplines including technical support, customer service, computer repair, military service. I hard working, willing learn, team oriented, comfortable working independently well. Qualifications Windows Mac IOS Android Technical Support Hardware Software Maintenance User Training Malware Detection Removal Customer Service Entry Level Active Directory Ticketing Problem Solving Research Experience Company Name August 2014 October 2016 Geek Squad Agent City State Provided technical support person phone. Performed hardware software installation repair. Refurbished setup PCs peripheral devices. Company Name January 2013 January 2014 Shipping Receiving Associate City State Performed shipping receiving product. Assisted inventory management. General logistics warehouse duties. Company Name January 2009 January 2012 Assembler/Shipping Receiving Associate City State Assembled tested tanks according specifications. Maintained inventory tools supplies. Performed shipping receiving duties. Company Name January 2005 January 2009 Aviation Electrician City State Performed troubleshooting maintenance aircraft. Performed ground handling marshalling aircraft. Performed daily safe flight inspections. Education Purdue University 2014 B.S Computer Information Technology City State Computer Information Technology Skills Active Directory, Hardware, Customer Service, inventory management, inventory, logistics, Mac, Windows, Problem Solving, receiving, Research, shipping, software installation, technical support, User Training, phone, troubleshooting",AVIATION
"SENIOR ACCOUNT MANAGER Professional Summary Skills Administrative Administrative support Budget Business operations Clients Customer service Senior management Fashion Inventory Logistics Managing Marketing Meetings Office Negotiating PR Pricing Reporting Sales Supervision Unique Work History SENIOR ACCOUNT MANAGER 03/2015 11/2020 City State Dynamic professional experience enhancing executive productivity improving business operations. Results-driven operates well minimal supervision meet demanding objectives. Seeking apply unique abilities Executive Assistant related position Drunk Elephant professional experience effectively utilized opportunity advancement. Managed daily business operations QVC account including allocations, inventory, purchase orders, sales reporting, analysis, QVC digital business, on-air show production. PUBLIC RELATIONS COORDINATOR 09/2012 03/2015 Company Name – City State Identified implemented company's PR, marketing special event activities store-level collaborating management vendors maximize event strategies. Created detailed run-of-show seamless flow events executed logistics. Actively managed PR budget cut cost negotiating pricing vendors maintaining relationships. MARKETING ASSISTANT 07/2006 08/2012 Company Name – City State Planned executed store-level events including fashion productions, sales promotions, charity partnerships, new customer acquisition. Liaised impacted departments vendors ensure proper communications reporting practices successful event outcome. EXECUTIVE ASSISTANT Provided highly diverse administrative support CEO executive team managing travel, itineraries, expenses, meetings special projects. Managed office buildings overseeing two receptionists, liaising facilities lead IT team maintain areas facilitated office expansion project. Planned executed office-wide meetings events., Provided hands-on executive support senior management managing day-to-day administrative responsibilities handling escalated customer service issues. Facilitated customer outreach program initiated capture clients store closures creating distinctive memorable service experience, resulted 60+ new clients $85k sales. SPECIAL EVENTS COORDINATOR Collaborated plan execute branded events including field sales education retailer events. Conducted post-event analyses identify key learnings, establish best practices, determine ROI. Education Bachelor Arts Business Administration 05/2011 California State University City Work History SENIOR ACCOUNT MANAGER 03/2015 11/2020 City State Dynamic professional experience enhancing executive productivity improving business operations. Results-driven operates well minimal supervision meet demanding objectives. Seeking apply unique abilities Executive Assistant related position Drunk Elephant professional experience effectively utilized opportunity advancement. Managed daily business operations QVC account including allocations, inventory, purchase orders, sales reporting, analysis, QVC digital business, on-air show production. EXECUTIVE ASSISTANT Provided highly diverse administrative support CEO executive team managing travel, itineraries, expenses, meetings special projects. Managed office buildings overseeing two receptionists, liaising facilities lead IT team maintain areas facilitated office expansion project. Planned executed office-wide meetings events., Provided hands-on executive support senior management managing day-to-day administrative responsibilities handling escalated customer service issues. Facilitated customer outreach program initiated capture clients store closures creating distinctive memorable service experience, resulted 60+ new clients $85k sales. SPECIAL EVENTS COORDINATOR Collaborated plan execute branded events including field sales education retailer events. Conducted post-event analyses identify key learnings, establish best practices, determine ROI. PUBLIC RELATIONS COORDINATOR 09/2012 03/2015 Company Name – City State Identified implemented company's PR, marketing special event activities store-level collaborating management vendors maximize event strategies. Created detailed run-of-show seamless flow events executed logistics. Actively managed PR budget cut cost negotiating pricing vendors maintaining relationships. MARKETING ASSISTANT 07/2006 08/2012 Company Name – City State Planned executed store-level events including fashion productions, sales promotions, charity partnerships, new customer acquisition. Liaised impacted departments vendors ensure proper communications reporting practices successful event outcome. Skills Administrative, administrative support, budget, business operations, clients, customer service, senior management, fashion, inventory, logistics, managing, marketing, meetings, office, negotiating, PR, pricing, reporting, sales, supervision, unique",PUBLIC-RELATIONS
"BUSINESS OWNER Summary Results-driven management professional extensive experience large-scale businesses entrepreneurial endeavors innovative leadership, market research, identification new business opportunities. Recognized effective leader excellent interpersonal communication abilities. Work well diverse team settings, handling multiple tasks meet important deadlines. Work Experience Business Owner February 2002 January 2009 Company Name － City State Planned, created executed Women's contemporary clothing store idea opening. Managed functions store operations. Developed engaging visuals increased sales enhancing consumer experience. Produced novel unique concepts merchandise presentation. Established close ties customers ensure repeat business. Apparel Production Coordinator March 1994 April 2001 Company Name － City State Generated sketches tech packs Missy apparel line. Ensured quality control standards areas lab dips, print approvals strike-offs. Knowledge Lab Dip process procedures. Facilitated daily communications international domestic offices. Business Owner October 1997 February 2000 Company Name － City State Planned, created, executed Women's contemporary clothing store. Developed private label brand target customers initial design bulk production. Supervised fittings, reviewed samples, provided fit comments garment construction. Shopped competition stores regularly identify opportunities, labels trends. Built reputation credibility responsiveness vendors. Sweater Production Coordinator January 1990 May 1994 Company Name － City State Responsible research, design, development Missy sweater line. Provided design expertise reflected trends, focusing key details made work broader audience. Communicated international factories daily basis provide sample comments stages development process. Created color seasonal trend analysis, concept ideas, silhouettes, presentation mood boards. Education Bachelor Arts Fine Arts: Painting University Colorado － City State Associate Arts Fashion Merchandising Art Institute Colorado － City State",APPAREL
"PRODUCTION ASSISTANT INTERN Summary Energetic dedicated film student currently completing degree media management production. Strong interests creative development, character writing acting. Experience Production assistant intern Oct 2015 Jan 2016 Company Name － City State Assist casting directors, producers actors audition process Organize schedules, video audio files Handle cameras various production equipment Assisting setup printer profiling Assist locked computer account Social media relations intern/ Teacher assistant Jul 2015 Dec 2015 Company Name － City State Collect retrieve Data Research aggregate content Media Literacy Week event Social Media Community Engager Manage Press Release social media post schedules Social media creative distributor Teacher assistant professor CSUN mass communications research Maintain blog tracking social media calendars Software troubleshooting (Outlook, Email support) Hardware troubleshooting (Printers, Desktop units, Laptop units, cell phones tablets) Calling business clients (Schedule meetings, document information, data collection) Martial Arts Instructor Jun 2011 Jan 2014 Company Name － City State Provide self defense training students various ages ranging K-12 adults Answer incoming outgoing phone calls Provide customer support Attend weekly marketing business instructor meetings Attend assist community marketing events Skills /Interests Skills: Microsoft Office, Social media tools management (Facebook, Twitter, Hootsuite, Medium.com), Publicity, Marketing Customer relations, Video Audio Production, Tech savy Interests Hobbies: Voice acting (Various professional coaches), Improvisation acting (Second City), Plot story building Books, TV, Movies, Video games etc, Computer hardware software, Music Theory Education Bachelor Arts Cinema Television Arts 2016 California State University Northridge － City State United States Coursework Pre Post production Coursework Network Program Development Coursework Creative Script Writing",ARTS
"SOFTWARE ENGINEERING ANALYST Skills Programming Languages: C, SQL, Python, R, Tableau developer Tools: HP ALM Quality center, HP QTP, MS office, Trello- Project management tool, Streak CRM. Accomplishments Certifications: Coursera Introduction interactive programming using Python,Rice University; Udemy certified SQL. Experience 02/2017 07/2017 Software Engineering Analyst Company Name － City State Enactus chapter Thapar University Founded project Soul clay team lead Enactus aid artisans skilling modern day techniques, thereby increasing income artisans 150%. Executed project Naritva, I along team implemented socio-economic business model order improve women sanitation rural areas India motive reduce diseases prevalent among rural women. Executed project Jaivika bolster farmers setting machinery produce low cost manure organic waste. Student Alumni Interaction Cell Administered alumni relations senior member SAIC held responsibility event management cultural events. 12/2016 02/2017 Software Engineering Analyst Project- Global Site System Services Delivered automation tools using HP Quick Test Professional VB script achieve 95 percent test coverage increase efficiency process 25 percent. 12/2015 11/2016 Associate Software Engineer Project- Global Site System Services Worked part quality assurance team one leading Oil Gas Company functional testing simulation lab assure smooth functioning 300 sites across globe. Communicated team business analysts order understand business scenarios draft test scenarios application testing. Education Training Present Syracuse University － City State June 2015 B.E Chemical Engineering MS IM Thapar University － City India Chemical Engineering 6.7/10 May 2011 Delhi Public School Secured 86.8 percent Class XII: Mathematics: 96/100, Physics: 81/100, Chemistry: 89/100, English- 91/100 Interests Econ Club Coordinated events like Economics quiz, Virtual Stock Market, Life size monopoly economics festival. Skills automation tools, business processes, C, Chemistry, CRM, client, English, event management, functional, HP, image, team lead, machinery, Mathematics, MS office, Oil, developer, Physics, Programming, progress, Project management, Python, QTP, Quick Test Professional, Quality, quality assurance, simulation, SQL, Tableau, VB script Additional Information AWARDS AND RECOGNITION Accenture Outstanding Performer Award. Awarded Certificate appreciation Enactus India bring change using entrepreneurial action. Awarded Certificate appreciation Thapar University organize first economics festival University. Econ Club Coordinated events like Economics quiz, Virtual Stock Market, Life size monopoly economics festival.",ENGINEERING
"SALES TEAM Executive Summary Results-focused management professional offering 25 years progressive leadership experience. Transforms high-potential staff outstanding leaders demonstrates creativity savvy critical financial operational success. Core Qualifications Operations management Staff development Inventory control Compensation/benefits administration Policy/program development Staff training Supervision training Sound judgment Computer-savvy Calm pressure Complex problem solving Microsoft applications Forecasting Excellent writing skills Billing Attention detail Multi-state payroll Exceptionally organized Record-keeping I-9 documentation Accounts payable Professional Experience Sales Team Nov 2015 Feb 2016 Company Name City State Delivered unparalleled customer services Greeted assisted customers; responded customer inquiries complaints professional timely manner. Communicated product knowledge customer recommend merchandise selections. Trained visual merchandising organization. Monitored sales activities productivity Ensured register transaction completed accurately accordance policy. Excellent communication, verbal, written skills. Strong organizational skills ability mulit-task fast paced environment. Sales Team Nov 2015 Jan 2016 Company Name City State Provided outstanding customer services Maintained displays store appearance Ensured customer satisfaction every state sale. Opened Closed store accordance Company policies. Recommended new products upcoming events. Extensive sales customer service experience. Broad expertise advertisement promotion. Manager Mar 2009 Jan 2015 Company Name City State Management Lead oversaw implementation long short term plans accordance strategic plans Ensured expenditures within authorized annual budget Implemented operational improvements enhance quality, production times reduce costs Decreased production labor hours implementing time study production line resulting cost savings approximately $20,000 per unit Conducted industry standard study cost services calls inspection charges resulting tripled income services department revenue Implemented inventory software program operate accounting program streamline communication purchasing, inventory, engineering production departments Experience Lean Six Sigma Experience supervising large number employees Advanced experience using Microsoft Office suite PowerPoint. Project Management Communicated effectively shareholders, employees, Government authorities stakeholders Managed client expectations ensuring highest quality service Developed, implemented ensured compliance safety procedures meet government guidelines Monitored employee productivity, performance optimized employee procedures reduce costs Monitored maintained operational reports detect production issues. Set management 60 vendor relationships Responsible delivering projects agreed scope, budget, schedule customer expectations Developed production tracking quality control systems analyzing production Implemented new product lines research development generate new revenue streams Collaborated Mine Safety Health Administration (MSHA), division United States Department Labor, ensure safety survivability miners event incident underground Received four MSHA's approvals Product, Breathable Air, Harmful Gas Removal, Gas Monitoring Structural categories General Management Recruited, trained supervised human resource director, safety manager, engineers, controllers production manager Created marketing materials, presentation demonstration products sales meetings, trade shows consumer education Managed day day facility operations Responsible payroll oversight related approvals. Manager Feb 2004 Jan 2009 Company Name City State Developed operated four assisted living locations Obtained maintained annual state certifications supervised security transportation monitoring needs Managed day day facility operations admissions coordinated daily services including nursing, dining, housekeeping, activities maintenance functions Coordinated new resident move-ins orientation supported admission process tours follow calls inquiries Project Management Monitored budget compliance financial outcomes including labor operational expenses accounts receivable resolution Responsible payroll oversight related approvals Oversaw accuracy thoroughness activity documentation within assisted living facility Kept current changes industry, particularly regulatory changes relate Assisted Living Dementia Care General Management Supervised assisted living staff including caregivers, medication technicians, licensed nurses activities staff Responsible recruiting onboarding staff human resources duties employees Planned, directed facilitated marketing events facilities Conducted outside sales calls generate inquiries ACHIEVEMENTS Featured Space Safety Magazine Integrated lifesaving technologies originally developed purify air astronauts line Mine Shield products Integral part Mine Shields getting recognized ""New Business Year"" Mine Shield tested received certification China direction. Education High School Diploma 1980 Nelson County High School City State Interests CrossFit, white water rafting, waterboarding reading Additional Information PERSONAL INTERESTS CrossFit, white water rafting, water boarding reading Skills accounting, accounts receivable, streamline, Assisted Living, budget, Excellent communication, client, customer satisfaction, customer services, customer service experience, direction, documentation, fast, financial, General Management, Government, human resource, human resources, inspection, inventory, director, marketing, marketing materials, meetings, Microsoft Office suite, PowerPoint, nursing, Strong organizational skills, outside sales, payroll, policies, production manager, Project Management, promotion, purchasing, quality, quality control, recruiting, research, Safety, sales, Six Sigma, strategic plans, supervising, trade shows, transportation, visual merchandising, written skills",SALES
"CONSTRUCTION RESIDENTIAL CLEANING Professional Summary Detail-oriented professional strong technical skills ability learn concepts quickly. Core Qualifications Detail oriented Planning/coordinating Team leadership Courteous demeanor Active listening skills Inventory control familiarity Engaging personality Excellent multi-tasker Fluent Spanish Decision making skills Self-directed Shipping receiving Safety-oriented Production scheduling Opening/closing procedures Dependable reliable Reliable team worker Neat, clean professional appearance Comfortable standing long time periods Interior exterior cleaning Restroom detailing Chemical cleaning Hardworking Customer-service focused Strong communication skills Manufacturing background Determined Experience Company Name January 2013 Construction Residential Cleaning City State Cleaned construction areas avoid hazards.Continually cleaned work areas equipment.Polished furniture metal fixtures.Dusted mopped hard surfaces.Cleaned Venetian blinds, including washing vacuuming them.Scraped gum hard surfaces carpet.Dusted furniture, walls, machines equipment.Traveled work sites timely manner.Moved carried equipment furniture.Cleaned maintained bathrooms showers swept mopped floors.Safely operated equipment vacuum cleaners, floor buffers carpet machines. Company Name May 2008 October 2012 Store Manager City State Delivered excellent customer service greeting assisting customer. Addressed customer inquiries resolved complaints. Stocked restocked inventory shipments received. Reorganized sales floor meet company demands. Directed supervised employees engaged sales, inventory-taking reconciling cash receipts. Determined staff promotions demotions, terminated employees necessary. Completed series training sessions advance Assistant Manager Store Manager. Completed weekly schedules according payroll policies. Maintained daily record transactions. Trained staff deliver outstanding customer service. Worked closely district manager formulate build store brand. Contributed merchandising ideas team sale meetings. Company Name June 2000 March 2008 Store Manager City State With CVS started warehouse shipping items stores worked way company.. ...Selected products specific routes according pick sheets. Unloaded, picked, staged loaded products shipping.Rotated stock code receiving date. Transported goods racks, shelves vehicles.Banded, wrapped, packaged cleaned equipment. Packed containers re-packed damaged containers. I transfered working stores management position......Delivered excellent customer service greeting assisting customer. Addressed customer inquiries resolved complaints. Stocked restocked inventory shipments received. Reorganized sales floor meet company demands. Directed supervised employees engaged sales, inventory-taking reconciling cash receipts. Determined staff promotions demotions, terminated employees necessary. Completed series training sessions advance Assistant Manager Store Manager. Completed weekly schedules according payroll policies. Trained new managers store procedures policies. Trained staff deliver outstanding customer service. Worked closely district manager formulate build store brand. Contributed merchandising ideas team sale meetings. Company Name July 1993 July 1999 Time Keeper Shipping Quality Control City State I put time employees system duties performed daily basis...Helped achieve company goals supporting production workers. Maintained proper stock levels line. Developed production tracking quality control systems, analyzing production, quality control, maintenance operational reports, detect production problems. Monitored adjusted production processes equipment quality productivity. Calibrated adjusted equipment ensure quality production using tools calipers, micrometers, height gauges, protractors ring gauges. Started shut processing equipment. Contacted customers prior delivery confirm coordinate delivery times.Unloaded cargo truck hand trucks pallet jacks. Analyzed interpreted blueprints, data manuals determine precise specifications. Inspected, tested measured materials, products installations spec. Handled, measured mixed chemicals following prescribed methods testing requirements. Education Bristol Eastern Adult ED GED City State Skills Great Customer Service Work Well With Coworker's Professional friendly",CONSTRUCTION
"COMMUNICATIONS DIRECTOR/EVENT PLANNER Professional Experience Communications Director/Event Planner January 2008 April 2014 Company Name － City State Created launched comprehensive communications program Department, resulted increased visibility awareness Department's activities. Developed executed media plans, including social paid media. Organized managed details Department's annual event showcasing Iowa's centenarians, including securing attendance Iowa's governor lieutenant governor. Director Communications January 2000 December 2007 Company Name － City State Successfully led external communication efforts Department including handling publicity working closely media, increased visibility awareness Department's activities Liaison Department several agricultural-based committees advisory teams, collaborating various initiatives increase public knowledge raise funds Conceptualized authored News To Grow On column Iowa Secretary Agriculture, ran rural newspapers printed media outlets throughout Iowa Administered The Good Neighbor Award, first-in-the-nation initiative honors Iowa's livestock producers environmental animal stewardship Media Consultant NASDA (National Association State Departments Agriculture) U.S. Food Export Showcase. Received Leveraging/Collaboration Award 'superior performance innovation' FDA (Food Drug Administration) member Monkey pox Interagency Work Group. As member, I implemented collaborative multi-Federal, State Local agency response outbreak zoonotic animal disease. Development Coordinator/Event Planner September 1997 May 2000 Company Name － City State Successfully led fund raising activities, volunteer recruitment event planning nonprofit agency. Managed popular annual PPGI Book Fair held State Fair Grounds, resulting record sales two years involved. Received ""Star Performer"" award organizing supervising sold annual dinner, securing Dr. Ruth Westheimer keynote speaker. Education Degree Political Science/Public Administration Grandview University Political Science/Public Administration Associate Degree Paralegal/Legal Research Writing Des Moines Area Community College Paralegal/Legal Research Writing Certificate Fund Raising Management University Indiana/Center Philanthropy Interests Iowa Council Homelessness: participated discussions voting efforts remedy homelessness Iowa Iowa Food Bank World Food Prize Hunger Summit: participates organizing events help end hunger State Emergency Operations Center (SEOC)/Homeland Security: helped coordinate emergency preparedness communication efforts within various state agencies Inter-Agency State Committee: coordinated events Iowa Insurance Division Attorney General's office public outreach Iowans Governor's Volunteer Iowa Initiative: coordinated Department's volunteer response statewide initiative Iowa Council International Understanding: volunteer event host Drake Community Center: worked inner-city youth improving writing literacy skills Iowa Lutheran Services: Volunteer teacher ESLP (English Second Language Program) Additional Information BOARDS AND COMMITTEES/COMMUNITY ACTIVITIES Iowa Council Homelessness: participated discussions voting efforts remedy homelessness Iowa Iowa Food Bank World Food Prize Hunger Summit: participates organizing events help end hunger State Emergency Operations Center (SEOC)/Homeland Security: helped coordinate emergency preparedness communication efforts within various state agencies Inter-Agency State Committee: coordinated events Iowa Insurance Division Attorney General's office public outreach Iowans Governor's Volunteer Iowa Initiative: coordinated Department's volunteer response statewide initiative Iowa Council International Understanding: volunteer event host Drake Community Center: worked inner-city youth improving writing literacy skills Iowa Lutheran Services: Volunteer teacher ESLP (English Second Language Program) Skills agency, Book, Consultant, event planning, Fund Raising, funds, innovation, leadership, managing people, media plans, mentoring, newspapers, organizing, profit, project management, public relations, speaker, public speaking, publicity, recruitment, sales, supervising, writing skills",AGRICULTURE
"SOCIAL MEDIA MANAGER Summary Seeking employment position Marketing Public Relations field. Highlights I able work well people, part team otherwise, external and/or internal work environment. I organized multi-task ease. I able take direction easily, I also afraid ask help needed. I strong communicator pride ability speak write well. I familiar computer office programs including Microsoft programs. I work well pressure consider effective problem solver, promoter liaison. I pride able develop nurture relationships, existing new, clients, patients, and/or team members daily basis. Experience Social Media Manager 06/2014 Current Company Name － City State Running Title history Lease holders properties Entering data used official Abstracts Managing personal relationships clients writing ""Thank You"" letters keeping informed weekly email updates Assisting daily office duties filing, organizing, updating company/clientele information Creating maintaining Social Media profiles (Facebook, Twitter, Instagram) Candidate Creating implementing strategic plans Social Media posts try broaden outreach (i.e. posting relative articles social political issues community asking followers feedback, posting pictures every fundraiser, appearance social event campaign/candidate held attended, engaging followers conversation campaign page learn concerns hopes future community André Comeaux help make reality) Helping plan campaign fundraisers events Lafayette community ◦ Examples: Planned implemented ""Meet Candidate"" social gathering local restaurant current students recent graduates come together discover ways volunteer campaign, raise money, meet André Comeaux learn objectives Helped plan implement several fundraisers Lafayette Baton Rouge community gave supporters opportunity volunteer time money help fund campaign Helped design website, campaign ""push card"" campaign t-shirt Marketing Intern 01/2014 05/2014 Company Name － City State Creating posting numerous Social Media posts various outlets (Facebook, Twitter, Instagram, Constant Contact) engage followers encourage attendance events Designing sending weekly, sometimes daily e-Blasts (via Constant Contact) ticket holders general public upcoming events, getting involved volunteering, etc. Volunteering Art Walks Downtown Lafayette various concerts, taking pictures certain events fundraisers, assisting Marketing Director different tasks daily basis organizing designing promotional pieces including flyers, postcards Center's website Sports Intern 09/2013 02/2014 Company Name － City State Assisting Sports Director filming high school football games Recording names, numbers scores game Cutting film reviewing/editing script teleprompter Sports Director went on-air Nanny/Caregiver 01/2012 02/2014 Company Name － City State Basic caregiver three small children 4-6 hours everyday Provided discipline according ages (5, 10, 13) and, accordance parents' guidelines, gave everyday chores responsibilities accomplish i.e. getting homework done right school timely manner, cleaning rooms, dressing extra-curricular activities, etc. Sales Associate 05/2011 12/2012 Company Name － City State Greeting assisting customers main floor Working register Re-stocking shelves taking inventory weekly basis major inventory summer Wrapping gifts Creating flyers postcards help advertise monthly sales discounts Designing various window displays Education Bachelor's Public Relations, Business University Louisiana Lafayette － City State US University Louisiana Lafayette, Lafayette LA Public Relations/Liberal Arts, May 2014 Bachelor's degree Public Relations minor Business Accomplishments As part one last core Communications classes The University Louisiana Lafayette, better known Campaigns 490, students divided 5 teams 5 create campaign specific client, ULL Communication Department. The proposal increase recruitment numbers 20% next year. Each member team unique job mine Editor, entailed reviewing, proofreading, finalizing group's final written reports social media sites. After semester gathering analyzing research, developing campaign based objectives, creating new branded image evaluating plan department, Department Communication chose campaign winning group proposal Professional Affiliations THE ANDRÉ COMEAUX CAMPAIGN Lafayette, LA Skills Associate, Basis, Greeting, Inventory, Monthly Sales, Sales, Sales Associate, Sales Or, Stocking, Marketing, Posting, Clients, Filing, Increase, Liaison, Problem Solver, Proofreading, Recruitment, Very Organized, Games, Promotional, Public Relations",DIGITAL-MEDIA
"TEACHER Summary Responsible Special Education Teacher excellent communication skills demonstrated 10 years teaching experience. Skilled special needs high school teacher ability work children various emotional behavioral challenges. Teacher experience identifying children's individual collective learning needs. Core Qualifications Excellent classroom management Experience working special needs students Interactive teaching/learning Performance assessments CPR certification Differentiated instruction CPR/First-aid certified Behavior modification Behavioral/cognitive skills development Goal Setting Implementation Achievements Parent Communication Regularly met parents discuss student issues course weakness areas. (30 day reviews annual IEP) Education Strategies Employed special educational strategies techniques instruction improve development study skills, social skills test taking skills. Lesson Planning: Introduced new learning methods ensure total comprehension students Professional Experience Teacher 01/2004 Current Company Name City State Assists planning, developing revising curriculum improve vocational/educational community awareness skills children adolescents developmental behavioral disabilities. Plan, implement, evaluate structured educational programs. Completes report cards 30 Day Educational reviews student. Obtain, prepare, organize instructional materials. Prepare lessons teach specified content. Instruct students individually small groups. Prepares implements student IEP treatment plans. Teacher Assistant 03/2001 12/2003 Company Name City State Assists planning, developing revising curriculum improve vocational/educational community awareness skills children adolescents developmental behavioral disabilities. Assists provides support teacher tutoring, classroom support following learning, social behavioral needs assigned students. Obtain, prepare, organize instructional materials. Prepare lessons teach specified content. Instruct students individually small groups. Assists preparation/implementation IEP goals. Residential Counselor 11/2001 02/2002 Company Name City State Provide therapeutic recreation guidance counseling children wide range psychiatric emotional disorders, developmental disabilities and/or neurological impairments. Interact clients daily basis order assist clients achieve treatment goals, earn responsibility points maintain levels. Work closely Supervisor Coworkers scheduling structured activities clients successfully interact one another well Staff, Teachers Parents. Being able run meetings, pertaining subjects aide behavior management, behavior modification, anger management, peer mediation social skills. Office Manager 10/1999 11/2001 Company Name City State Responsible day day operations small office including tracking accounting (Peachtree), sales leads fulfillment, shipping, receiving, invoicing Administrative duties. Maintaining customers inventory information tracing database (ACT) well processing accounts payables, receivables, purchase orders sales orders thermal analysis equipment. Act Administrator Human Resource Department, include health benefits, retirement funds Employee records. Therapeutic Recreational Counselor 04/1998 11/2001 Company Name City State Provide therapeutic recreation guidance counseling children wide range psychiatric emotional disorders, developmental disabilities and/or neurological impairments. Interact clients daily basis order assist clients achieve treatment goals, earn responsibility points maintain levels. Work closely Supervisor Coworkers scheduling structured activities clients successfully interact one another well Staff, Teachers Parents. Being able run meetings, pertaining subjects aide behavior management, behavior modification, anger management, peer mediation social skills. Administrative Assistant 10/1997 10/1999 Company Name City State Maintain records of: deposit receivables, financial records accounting auditing purposes, employee payroll, track employee hours benefits including pension, annuity health welfare. Student tracking: class schedules, renewal state licenses updating course information. Duties also include preparing Grant funded reimbursement forms, student stipend checks, Board meeting material preparing annually approved motions Board budget, policy procedures. Work directly Executive Director, assisting producing Annual Budget completing assignments tasks given Executive Director Board Trustees. Teller/Bank Representative III 06/1992 08/1998 Company Name City State To provide high quality customer service teller banking station: processing transactions, quickly accurately, adhering established security safeguards, identification procedures bank policies procedures, identify act upon opportunities refer customers PNC bank specialists sell specific products services. Inward Call Activation Representative 01/1997 09/1997 Company Name City State Take incoming telephone calls customers responding marketing offers promotional rates, transferring balances one account another, processing necessary adjustments accounts obtain optimal satisfaction, releasing accounts fraud que producing miscellaneous reports duties assigned manager. Therapeutic Support Staff 05/1995 01/1997 Company Name City State To provide therapeutic support child adolescent specific areas social, behavioral emotional concern needs also providing support child's family members, educators responsible adults order prevent restrictive services home placement. This support also provides one one mental health interventions children serious emotional disturbance, may include positive behavioral reinforcement, emotional support, time structuring activities time-out strategies. This service also provides psychosocial rehabilitative activities prescribed child's treatment plan crisis intervention techniques. Head Teacher 11/1994 05/1995 Company Name City State Caring 12-18 month old infants planning implementing learning activities day-to-day basis. Education Training Master's Science Human Resource Management 5 2005 St. Joseph's University City State Masters Human Resource Management Bachelor Science Social Relations 5 1994 Cheyney University Pennsylvania City State BS Social Relations Certifications PDE Dual Certification Special Education K-12 Elementary Education k-6. Community Involvement Work children ages 5-7 New Life Christ Garden Ministry teacher every first Sunday month. As teacher Garden ministry duties include teaching young children lesson incorporating various strategies engage children. Affiliations member YMCA Coatesville Brandywine volunteer basketball coach Skills accounting, accounts payables, Administrative, AOL, auditing, banking, benefits, Budget, Business Works, content, counseling, clients, customer service, databases, database, Email, financial, forms, funds, Human Resource, Internet Explorer, Internet Applications, inventory, invoicing, Lotus, Director, marketing, materials, mediation, meetings, mental health, Access, Excel, office, Microsoft Office 98, Outlook, Power Point, 2000, Word, Netscape Navigator, payroll, Peachtree, Peachtree (accounting software, policies, producing, quality, receiving, sales, SAP, scheduling, shipping, structured, Supervisor, teacher, telephone, tutoring",TEACHER
"SENIOR DIGITAL DESIGNER Experience 02/2012 Current Senior Digital Designer Company Name － City State Provided designs creative direction custom content Best Buy's Digital Weekly Ad. Worked leader following brand standards best practices exploring new designs. Designed vendor-paid premium ad space special promotions. Led weekly client meetings review assess content plans weekly ad. Built edited wireframes lay product, promotional messaging, video content best user experience. Directed product photo shoots on-set, without talent/models. Designed covers internal pages Best Buy's weekly newspaper ad buyer's guides. Directly managed, reviewed work of, mentored production artists. Worked closely internal project managers QC team ensure deadlines met final product launched functioning properly. Collaborated front-end developers new animations, designs, site functionality. Served backup front-end developer, working basic HTML CSS code. 07/2011 06/2011 Mac Operator/Prepress/Plating Specialist Company Name － City State Edited optimized client-provided digital art files produce high quality digital, lithographic flexographic print materials. Worked CSRs prepared customer pressroom proofs ensure accuracy image quality, color, text, layout. Operated maintained multiple plating machines software calibrations prepare plates range different sized lithographic presses substrates. Verified plates pressroom proofs quality accuracy sending press. 05/2011 11/2011 Production Artist/Graphic Designer Company Name － City State Partnered Best Buy Mobile marketing team design, refine produce in-store signage, weekly flyers, traditional digital billboards, quick-turn promotional materials. Produced print-ready art store grand openings special promotion flyers coupons. Designed icons representing brand promises used retail stores. Created concepts cover interior pages monthly Buyer's Guide catalog. Provided design production assistance presentation materials needed. 02/2010 07/2010 Freelance Production Artist Company Name － City State Designed created customized products using variety resources media meet customer specifications timelines. Prepared digital art files including reviewing text, checking image quality, fonts crop marks ensure print integrity projects using large-format flatbed roll-fed printers. Managed e-mail accounts FTP site incoming orders, downloaded artwork, wrote job tickets communicated directly customers regarding file issues project specifications. Created, programmed executed dielines digital cutter/router using variety software ensure precise cutting finished product. Provided graphic design services customers need artwork. 03/2009 12/2009 Production Artist Company Name － City State Effectively managed multiple projects timelines temporary permanent in-store POS signage; built final print ready files alignment Best Buy's brand strategy. Collaborated Art Directors Project Managers event special promotion signage. Ensured vendor-provided artwork fit current templates, brand standards style guides reviewing layout adjusting necessary maintaining integrity vendor's images. Preflighted files proper resolution, layout, specifications created hi-res PDFs according current standards send print vendor. Packaged sent files international print vendor translation approval; provided direction layout necessary comply international corporate standards. Built design mock ups presentation boards needed. 03/2008 03/2009 Digital Prepress Operator Company Name － City State Managed time workflows preflight process digital files direct-to-plate, direct-to-screen digital presses maintain productivity quality. Worked cross-functionally production artists, designers, job planners outside vendors troubleshoot prepare artwork production ensure high quality store signage. Performed color calibration adjustment large-format digital press; ensuring accurate reproduction Best Buy brand colors, Pantone process. Provided prepress/production support in-house press operators, designers, external vendors. Software Expertise Adobe Creative Suite (CC), Microsoft Office Suite, QuarkXpress, OmniGraffle Professional, Extensis Suitcase, SharePoint, LinoType Font Explorer. Education 2001 Bachelor Fine Art University Wisconsin － City Skills Adobe Creative Suite, photo, Ad, Art, backup, brand strategy, calibration, catalog, color, content, creative direction, CSS, client, direction, e-mail, FTP, graphic design, basic HTML, image, Explorer, layout, marketing, materials, meetings, messaging, Microsoft Office Suite, SharePoint, newspaper, developer, POS, prepress, press, printers, promotion, promotional materials, quality, QuarkXpress, quick, retail, router, translation, troubleshoot, video",DESIGNER
"HEAD, INFORMATION TECHNOLOGY AND INFORMATION CENTER Executive Profile •Visionary leader IT organizations 20+ year career Fortune 500 companies. •As Schering-Plough's first SAP Center Excellence leader, led business process technology re-engineering efforts developed global SAP strategy organization. •Noted business technology acumen, collaborative style communication skills. •Experienced RFP development vendor selection. •Track record execution delivering investment returns. •Well versed intercultural business communication practices, including remote management globally dispersed organizations. Professional Experience Head, Information Technology Information Center March 2015 Company Name City State Provide leadership direction GMS Information Center collection data scientists analysts dedicated production high-value analytics support manufacturing. Director, Supply Chain Logistics Information Technology October 2010 March 2015 Company Name City State Established supply chain technology direction global manufacturing organization. Established GMS Information Center organization dedicated providing advanced analytical capabilities support manufacturing organization. Delivered key transformational projects including: Demand Planning Solution (SAP APO) Supply Planning Sales Operations Planning (Kinaxis RapidResponse) Inventory Optimization (Kinaxis RapidResponse) Provide leadership direction delivery business analysis teams executing projects. Lead business process re-engineering efforts provide guidance support business subject matter experts. Supported development execution Global Sales Operations process. Senior Director, COMET Program November 2009 October 2010 Company Name City State Responsible managing delivery efforts global COMET program, focusing procurement, employee expense management eSourcing areas. Directed ongoing rollouts North America, Europe Asia Pacific regions. Director, SAP Center Excellence May 2005 November 2009 Company Name City State Responsible $15MM annual budget; 75 FTEs 30+ offshore (mix consultants employees); adept remote management domestic staff New Jersey, Tennessee, Delaware international staff Europe Singapore. Reduced compensation costs nearly $1MM offshore utilization; Retooled legacy JDE personnel inclusion SAP ERP team. Led deployment centerpiece SAP solution US Pharmaceutical Business key solutions Asia Pacific, Europe South America. Led upgrade effort APO solution healthcare products segment business. Led effort design, solution deploy global SAP template Schering-Plough; Solution reduce current footprint single instance SAP. Acquisition team member leader integration efforts US APAC commercial operations. Overall responsibility leadership development Management Readiness Program. Managed Project Manager Capability Review Program. Director, Supply Chain Systems January 2002 May 2005 Company Name City State Led effort implement SAP US Commercial operations Schering Plough. Solution included key Order Cash functionality Warehouse Management US Pharmaceutical distribution channels. Provided consultative support projects executed Belgium (APO) Singapore (R/3). Manager, Commercial Field Force Systems April 1998 January 2002 Company Name City State Led team developers implementing web-based solutions support Schering Plough's field forces United States. Key projects included Formulary Management, Account Management, Customer Relationship Management, Field Force Expense Management Managed Care Account Planning. Designed, developed delivered training programs field force personnel prepare properly utilize deployed technology. Manager, Service Delivery Systems April 1997 May 1998 Company Name City State Led implementation outbound call center solutions key operations Ohio call center. Led implementation script systems pharmacists make accept patient calls regarding treatment support Disease Management Programs Smoking Cessation, Hypertension, High Cholesterol, Multiple Sclerosis Congestive Heart Failure. Manager, Client Services Systems February 1994 April 1997 Company Name City State Led implementation Marketing Client Services application front-office organization global bond operations. Led implementation Portfolio Accounting System Global Advisors subsidiary Prudential. Oversaw implementation support LAN PC technology teams Global Advisors subsidiary. Project Manager January 1992 February 1994 Company Name City State Led implementation new cash management system support treasury operations Prudential. PC Coordinator January 1990 January 1992 Company Name City State Responsible day-to-day support PC hardware software Prudential Help Desk. Education Master Business Administration 2003 University Maryland Master Science Computer Science 1994 New Jersey Institute Technology Bachelor Science Computer Science 1990 New Jersey Institute Technology Skills SAP Business Process Design Dispersed Team Management",INFORMATION-TECHNOLOGY
"DIRECTOR OF SOCIAL MEDIA MARKETING Executive Profile A marketing professional seasoned leader 20 years entertainment industry experience passion includes social media strategy, brand marketing, advertising, promotions. Professional Experience 10/2011 Current Director Social Media Marketing Company Name － City State Responsible social media strategy, budgets, promotion, execution integration Brand Marketing 360 plans USA Network, #1 Cable Network last 8 years, including Suits, Royal Pains, Graceland, White Collar, Chrisley Knows Best, Covert Affairs, Rush, Satisfaction, Sirens Modern Family (syndicated). Ideate generate monetized strategic social media campaigns on-air branded social integrations Sales clients Lexus, BMW, Fandango, Microsoft, Dunkin' Donuts, Colgate, Coppertone. Work across internal departments including Development, Press, On-Air, Creative, Programming well show talent, writers executive producers creative social activations live events Fan Appreciation Days, TCA, Golden Globes, Emmys Comic Con. Manage lead five social agencies record oversight community management, strategic executions, reporting, promotional campaigns creative micro-content direction. Strengthen strategic direction achieved social community growth 31% year date achieving 7.7 billion impressions 22.5 million fans across 112 communities Facebook, Twitter, Youtube, Instagram, Tumblr, Pinterest, Vine, Snapchat Giphy. Developed Psych Slumber Party, night marathon promote return Season 7, captured 22 trending topics, ratings surpassed prior four week time period avg double digits demos. Strategic direction leading USA one social cable entertainment networks collecting 3.5MM tweets 2Q14, significantly greater core competitors TBS (+213%) FX (+287%). Directed strategic social campaign Suits, USA's #1 series, turning #1 social USA Network show 2.4MM Facebook fans (+46% finale Season 3) 1.3MM Twitter followers (+52% Season 3 finale). 09/2010 09/2011 Director Digital Interactive Marketing Company Name － City State Directed Digital Marketing department ten employees aspects strategy, planning execution History, Lifetime, Warner Brothers Scott Rudin Productions. Accountable budget creation, strategic planning proposals client reports. Spearheaded online social strategy addition creative production Tony Award campaigns nominated shows The Book Mormon (Winner 9 Tony Awards) Jerusalem (winner 1 Tony Award). Created fully integrated social media campaigns, live fan events creative app executions across Facebook, Twitter, Foursquare, drive ticket sales Broadway productions boost tune-in awareness History Channel Lifetime. 04/2004 08/2010 Director Marketing Company Name － City State Planned, developed executed comprehensive, strategic, integrated digital marketing campaigns included social media, promotions, publicity, content distribution clients USA Network, History Channel, A&E, Warner Brothers Films, Starz, AMC, Netflix, Atari, Nikon, Clorox, Best Buy. Developed launched original social profiles Facebook, Youtube Twitter USA Network, History, A&E acquiring 3 million fans 2 yrs USA 1 million History A&E. Expanded History Channel's reach brand awareness Foursquare U.S. U.K. campaign 'America: The Story Us', winner OMMA Award Best In-App Mobile Marketing Advertising. Worked conjunction USA Publicity execution set visits journalists influencers addition live consumer events Comic Con. 01/1999 01/2003 Brand Manager Company Name － City State Developed marketing strategy theme park attractions product launches Shrek 4D, The Mummy, Hulk, Jurassic Park Ride, The Cat Hat Halloween Horror Nights. Worked across corporate divisions Features, TV, Home Video, Music, Publishing create implement cross-promotional marketing opportunities properties 2 Fast 2 Furious, Van Helsing, Jurassic Park, Buffy Vampire Slayer, Nickelodeon Animal Planet. Spearheaded successful launch marketing campaigns led cross functional teams events Millennium Dance Party, Halloween Horror Nights, Rock Universe Way Cool Winterland, seasonal event achieved one highest incremental attendances ever 30%. Managed oversaw control aspects event planning media/promotional placement P&L budgets ranging $50 thousand $3 million. Conceived launched online promotions, advertising, guerrilla marketing campaigns projects Gay Days Hollywood, Festival Universal Ultimate Marvel Mania. Education 2003 Bachelor Science Business Management Marketing Emphasis University Phoenix 1995 Film TV Production Columbia College",DIGITAL-MEDIA
"FOOD SERVER Summary I sixteen years experience customer service industry. My experience includes, customer-oriented food server, crew trainer housekeeper deep experience POS systems cash handling procedures. I four years experience Microsoft Office Adobe Media Arts Software. Highlights Microsoft Office Excel Microsoft Office Access Microsoft Office Word Microsoft Office PowerPoint Adobe PhotoShop Adobe Illustrator Math language skills Excellent multi-tasker Conversant SpanishDelivers exceptional customer service Comfortable standing long time periods Neat, clean professional appearance Cash handling Reliable punctual Accomplishments 2000 While working Lucky Lill's Casino I took TIPS training passed perfect score. I awarded certificate hourly raise. 2003 While working Denny's Restaurant I r ecognized management going beyond normal job functions. I promoted owners title Crew Trainer "". Duties included training new wait-staff employees company procedures proper customer service. Experience Food Server Company Name － City State 2000 2003 Recorded customer orders repeated back clear, understandable manner.Up-sold additional menu items, beverages desserts increase restaurant profits.Correctly received orders, processed payments responded appropriately guest concerns.Served fresh, hot food smile timely manner.Resolved guest complaints promptly professionally.Prepared served beverages coffee, tea fountain drinks.Mastered Point Sale (POS) computer system automated order taking.Frequently washed sanitized hands, food areas food preparation tools.Maintained neat, well groomed appearance including impeccable personal hygiene, hair restraint minimal jewelry met company standards.Worked well teammates openly invited coaching management team.Prepared items according written verbal orders, working several different orders simultaneously. Cashier Company Name － City State 1997 1998 Mastered Point Sale (POS) computer system automated order taking. Recorded customer orders repeated back clear, understandable manner. Processed payments responded appropriately guest concerns. Up-sold additional menu items, beverages desserts increase restaurant profits. Properly portioned packaged take-out foods customers. Took necessary steps meet customer needs effectively resolve food service issues. Communicated clearly positively co-workers management. Housekeeping Company Name － City State 2004 2005 Hand dusted wiped clean office furniture, fixtures window sills.Removed finger marks smudges vertical surfaces, including doors, frames glass partitions.Swept damp-mopped private stairways hallways.Cleaned exterior surfaces lighting fixtures, including glass plastic enclosures.Emptied cleaned waste receptacles.Cleaned returned vacant rooms occupant-ready status.Stocked toilet tissue paper towels, well restroom supplies.Supplied guests extra towels toiletries requested.Stocked room attendant carts supplies.Removed trash dirty linens room attendant carts.Swept vacuumed floors, hallways stairwells.Cleaned rooms satisfaction clients. Cashier Company Name － City State 1998 2000 Correctly received orders, processed payments responded appropriately guest concerns. Recorded customer orders repeated back clear, understandable manner. Took necessary steps meet customer needs effectively resolve food service issues. Up-sold additional menu items, beverages desserts increase restaurant profits. Promptly reported complaints member management team. Communicated clearly positively co-workers management. Served orders customers windows, counters tables.Mastered Point Sale (POS) computer system automated order taking. Maintained neat, well groomed appearance including impeccable personal hygiene, hair restraint minimal jewelry met company standards.Worked well teammates openly invited coaching management team. Media Arts Tutor Company Name － City State 2013 2014 Tutored PhotoShop, Aftereffects Illustrator students need extra help understanding class assignments. Supplied one-on-one attention student, maintaining overall focus entire group. Crew Trainer Graveyard Server Company Name － City State 2003 2004 Correctly received orders, processed payments responded appropriately guest concerns.Recorded customer orders repeated back clear, understandable manner.Took necessary steps meet customer needs effectively resolve food service issues.Up-sold additional menu items, beverages desserts increase restaurant profits.Served fresh, hot food smile timely manner.Communicated clearly positively co-workers management.Resolved guest complaints promptly professionally.Prepared served beverages coffee, tea fountain drinks.Carefully maintained sanitation, health safety standards work areas.Mastered Point Sale (POS) computer system automated order taking.Maintained neat, well groomed appearance including impeccable personal hygiene, hair restraint minimal jewelry met company standards.Followed established restaurant practices procedures.Worked well teammates openly invited coaching management team. Graveyard Food Server Supervisor Company Name － City State 2006 2007 Correctly received orders, processed payments responded appropriately guest concerns. Recorded customer orders repeated back clear, understandable manner. Up-sold additional menu items, beverages desserts increase restaurant profits. Prepared served beverages coffee, tea fountain drinks. Took necessary steps meet customer needs effectively resolve food service issues. Resolved guest complaints promptly professionally. Carefully maintained sanitation, health safety standards work areas. Frequently washed sanitized hands, food areas food preparation tools. Maintained neat, well groomed appearance including impeccable personal hygiene, hair restraint minimal jewelry met company standards. Recorded shift books accurately professionally nightly basis. Followed established restaurant practices procedures. Communicated clearly positively co-workers management. Casino Runner Company Name － City State 2005 2006 Educated customers game rules mathematical probabilities various wagers. Oversaw cage operations casino. Took paid bets retrieved cards. Recorded customer beverage orders repeated back clear, understandable manner. Increased volume loyalty casino attracting new players building one-on-one relationships guests. Processed cash advances credit cards. Promptly reported complaints member management team. Cashier Company Name － City State 1997 1998 Mastered Point Sale (POS) computer system automated order taking. Recorded customer orders repeated back clear, understandable manner. Properly portioned packaged take-out foods customers. Up-sold additional menu items, beverages desserts increase restaurant profits. Took necessary steps meet customer needs effectively resolve food service issues. Communicated clearly positively co-workers management. Followed established restaurant practices procedures. Closely followed standard procedures safe food preparation, assembly presentation ensure customer satisfaction. Frequently washed sanitized hands, food areas food preparation tools. Education Associate Arts Computer Media Media Arts 2014 The University Montana － City State Missoula I currently attending The University Montana pursuit Bachelor Arts degree. Skills Adobe Photoshop, e-mail, Adobe Illustrator, Access, Excel, Microsoft Office PowerPoint, Word, Phone, Type",ARTS
"MEDIA ADMINISTRATOR Professional Summary Articulate Executive Assistant driven succeed bring value task. Strategic planning client relationship management expert. Creative professional extensive project experience concept development. Talents include customer service, excellent listening skills communication skills. Core Qualifications Proficiency Word, Excel, Power Point, Lotus Notes/Outlook; Concur Arriba Internet Dedicated leader collaborative approach result-driven focus Excel leading teams working independently Proactive Results-oriented Recognized eliminating errors inconsistencies Experience Company Name September 2014 Current Media Administrator City State Review client accounts; manage budgets monthly invoices. Request process credits; communicate successfully negotiators. Monitor multiple databases keep track discrepancies: clear timely manner; follow client guidelines. Successfully led key projects resulted completion deadline. Company Name January 2013 September 2014 Customer Liaison Level I Department Ophthalmology City State Answer inbound calls patients providers demonstrating Montefiore Excellence; schedule medical diagnostic testing appointments, register new patients. Contribute team effort accomplishing related goals; excelled quality scores. Effectively controlled release proprietary confidential information general patient lists. Manage multiple projects, competent conflict resolution. Adhere strict HIPAA compliance. Company Name August 2012 November 2012 Executive Assistant City State Provided assistance Director Medical House Calls Program preparing Joint Commission Review; compilation data research. Successfully led special projects; reviewed patient satisfaction surveys, files assisted administrative staff meet deadlines. Company Name April 2012 June 2012 Executive Assistant City State Provided organizational support Provost administrative staff. Assigned create spreadsheets special projects, organized budget allocations reconciling, reviewed student appeals status. Prepared correspondence, accounting financial documents analysis. Responded student requests directed appropriate persons, departments resources. Company Name October 2010 November 2011 Licensed Health Insurance Agent Customer Care Specialist City State Received inbound calls Humana Health Insurance Medicare Part C D members. Identified billing claims issues related drug copay, deductibles, premiums drug coverage; performed Rx calculations. Advised members pocket costs coverage gaps. Adhered HIPAA regulations, performed plan changes enrollments Medicare Advantage members Annual Enrollment Period. Retrieved updated customer information within various company databases; responded member inquiries; resolved and/or reprocessed. Company Name May 2006 January 2010 Administrative Assistant City State Provided exceptional administrative support C level executives including managing director,director vice president investment banking consumer foods department. Recommended contract employee vice chairman provide administrative support senior vice president CFO late phone coverage. Managed calendars screened telephone calls managing director, director vice president, scheduled conference calls interdepartmental meetings; acted department gatekeeper. Prepared domestic international travel itineraries including ground transportation. Prepared accommodations international guest clients confirming passport visa requirements; liaised well airlines client offices verify relevant details. Created processed expense reports corporate charges timely manner; confirmed accuracy resolved personal charges. Set high level breakfast lunches catering guest clients, negotiated site locations confirmed budget business director, planned specialty menus coordinated activities visitors. Reconciled purchasing orders office supplies expedited payments. Classified information filed sensitive documents compliance security procedures. Education Briarcliffe College Associate Arts Paralegal Studies City State USA Completed 57 credits towards Associates Arts Degree Professional Affiliations Member, Alumni Association Dress Success Worldwide (2012-Present) Association Professional Women's Group, Ambassador, Mentor Member, Alumni Association Henry Street Settlement (2012-Present) Job Essentials Training (JET) Board Member, Community Action Plan Emergency Preparedness 2014 Present Interests Writer Preparing publication 2015 Volunteer Community activities Community Harvest Skills Administrative support, conflict resolution, meetings, Outlook",DIGITAL-MEDIA
"VICE PRESIDENT OF MEMBERSHIP Professional Summary Talented business development professional 10 years experience different facets Business Development, including sales, marketing, product management. Outstanding communicator natural ability build develop strategic relationships key contacts, including corporations, foundations, endowments, high-net worth individuals. Proven track record securing new business. Core Qualifications Proficient Moves Management Fundraising Process *Proficient MAC OS, Windows Vista XP, MS Office (Word, PowerPoint, Excel, Access, Project, Outlook), Advanced Internet Skills Experience 01/2015 Current Company Name － City State Design fund development plan using move management, including social media campaign. Manage portfolio manager donors prospects. Participate various national events promote organization including national legislative days United Nation days. Vice President Membership 06/2013 Current Company Name － City State Design, implement facilitate strategic membership development plan Collaborate fundraising public relations committees develop brand NCBW Coordinate Community Relations activities Implement facilitate strategic membership development plan NCBW Participate various community events projects promote organization Manage membership retention reclamation strategies. Board Directors 06/2013 Current Company Name － City State Collaborate sales grow new chamber members East area Charlotte Develop relationships top business stakeholders east Charlotte region Initiate provide leadership development programming chapter promotes objectives Chamber Commerce, motivate others reinvest initiatives within business community Develop chapter sponsors fund programming chamber events Coordinate Community Relations activities October. Commercial Relationship Manager 06/2013 Current Company Name － City State Manage business relationships business clients 5 15 Million revenues Maintains primary relationship contact portfolio 75 existing clients Delivered year year growth 20% Identifies facilitate cross-selling effort bank's services. Monitor ongoing basis, information concerning customer performance, abilities, industry determine loan acceptable risk Participate various community organizations projects promote image bank Develop relationship community partners build brand develop business SunTrust. Work Officer, Assistant Vice President 06/2012 06/2013 Company Name － City State Increased active SunTrust Work company participants outside sales calls within market gain new business clients maintain expand existing bank retail, business banking, commercial line business client relationships. Developed regional business plan SunTrust Work account acquisition Onboarded 62 new SunTrust Work companies since mid-July 2012 Created Delivered internal training scripting SunTrust Work retail area teams Work internal marketing taskforce consulted training company internal SunTrust Work training objectives execution Perform schedule onsite employee educational financial literacy seminars account enrollments. Sales Officer, Assistant Vice President 02/2010 06/2012 Company Name － City State Developed regional BB&T Work account acquisition business plan executed internal training retail team Grew transactional accounts retail health savings accounts portfolio 3,136 grew account balances $8,999,043 2011 onsite employee presentations BB&T Work Program. Delivered 1.2 million fee based revenue BB&T Work program retail account portfolio. Ranked number 3 region 36 regions February 2012 600 accounts $1.96 million dollars account balances. Manage relationship bankers 23 branches BB&T Work relationship banker champion program capitalize existing commercial corporate BB&T relationships Conduct outside sales calls within market gain new business clients maintain expand existing retail business banking client relationships Perform onsite employee educational financial literacy seminars. Business Development Representative, Assistant Vice President 07/2005 01/2010 Company Name － City State Recruited BB&T's award winning nationally recognized Leadership Development Program. Graduated became Business Development Representative responsible increasing awareness BB&T's Payroll Services Division growing revenues within geographical defined territory include staff 42 branches. Opened completely unworked market, surpassing sales goals spite market share two payroll software releases within 2 years period. Grew fee based revenue annually $160,000 per year Business Development role. Coordinated conducted product knowledge meetings throughout region bankers effective identifying clients making appropriate recommendations Developed education tools, marketing supplies, presentation materials effectively illustrate, communicate, sell concepts regarding payroll task outsourcing Acted liaison BB&T Payroll Services Corporate Office BB&T's Mid-South North Florida Banking Networks communicating company updates, changes product service offerings, region trends, successes. Education Bachelor Arts Business Administration Marketing Concentration History May 2005 Salem College － City State Business Administration Marketing Concentration History Masters Business Administration May 2012 Georgia Southern University － City State Business Administration Professional Affiliations Graduate Farr Associates, Mastering Leadership Dynamics, 2010 *National Coalition 100 Black Women-National Board Directors 2016 *Charlotte Chamber Commerce- East Charlotte Chapter Chairperson, 2016 Skills banking, develop business, Business Development, business plan, Community Relations, client, clients, financial, Fundraising, image, Internet Skills, leadership, Leadership Development, MAC OS, marketing, market, materials, meetings, Access, Excel, MS Office, Office, Outlook, PowerPoint, Windows, Word, Networks, outside sales, Payroll, presentations, programming, public relations, retail, selling, sales, seminars, scripting, strategic, Vista",BANKING
"INFORMATION TECHNOLOGY COORDINATOR Professional Profile B.S. graduate record success implementing IT solutions. Demonstrated commitment quality customer service, detail oriented, strong team player, self motivated, demonstrated exceptional analytical skills, proven ability work effectively cross functionally levels management responsibilities increasing scope. 9+ years experience Client/Server developer using Transact SQL, PL\SQL, Classic ASP, ASP.net, HTML, DHTML, XML, JavaScript, using CSS layout design principles. 7+ years managing project timeliness, accuracy, approving high-level detail designs, well managing successful test plans. Directed stages software development including requirements, design, coding, testing implementation several company wide Intranet initiatives like Ovations! An associate rewards recognition program used 30,000 employees; Kronos TM Workforce Central time attendance program 13,000 non-exempts employees. Several projects included management offsite vendor resources. Experience using following database management tools MS SQL Server 6.5,7, 2000 2005, My SQL, Oracle 9i. Proficient MS Windows, MS Office, Minitab, Business Objects, Adobe CS3 Web Edition, Visual Studio, Frontpage, PaintShop Pro. Experience Information Technology Coordinator Nov 2003 Current Company Name Provide technical support throughout office building managing web presence, networking computers office equipment well researching grant opportunities implementation technology component Leadership SOAR program. Responsible building capacity foundation within area information technology helping move closer paperless environment. The scope role streamline IT operations, implement effective online marketing media strategy, automate work processes employees, centralize activities GivingBack Foundation, Inc. using internet media. Web Developer Jun 2003 Current Company Name As webmaster I responsible wing-to-wing implementation online solutions small businesses using full System Development Life Cycle. All projects delivered 100% time, within budget correctly assessing needs upfront, gathering detailed design specifications prevent scope creep. I directly involved design/develop/testing phases, implementing database systems using Classic ASP/ASP.net 2.0 MS SQL Server 2000/2005 Windows Hosting environment, PHP 4.0 5.0 MySQL 4 Linux Hosting environment well providing support operations, evaluating overall system performance project launch. A key ASP.Net/MS SQL 2005 solutions implemented period vendor developed ad tracking e-mail newsletter marketing software. Clients relied upon research cost benefit analysis provided determine best solution met needs budget. Intranet Application Support Analyst Jan 2003 Jul 2007 Company Name Key responsibilities manage timeliness accuracy system parameter setups data migration files private label bank card projects. Worked functional areas Marketing, Risk, Fraud, Operations, Collections ensure parameters implemented met project requirements serving IT lead responsible overcoming organizational technical barriers arose. During period I able successfully multi-task manage several projects concurrently making role key successful implementation 14 new portfolios combined growth $1.26B new receivables. Implemented successful business-wide initiatives as: Ovations! An associates rewards recognition system. Primary responsibility enhance system's Graphical User Interface make intuitive users. The completed project resulted 50% increase system productivity remaining stable peak usage periods. This accomplished managing wing-to-wing project implementation selected outside vendor internal IT teams involved. Kronos TM Workforce Central Key responsibility stabilize application within Windows 2k/Oracle 9i infrastructure leveraging test server validating patches, major version updates vendor. Once moved live production environment, load balancing 3 application 1 database server implemented better support peak usage times. This allowed system always available users accurately record time ensured Human Resource department within 99% compliance handling employee payroll. Managed Offshore Resources several key Intranet initiatives assisting review approval high-level detail design business requirements enhancements/maintenance miscellaneous web applications within scope Consumer Finance IT build team. After testing phase complete I assured hand build production run team seamless transition interrupt existing production processes. Initiated role technical support contact providing maintenance enhancements three integrated business tracking systems built classic ASP MS SQL used manage work flow Portfolio Services department 120 associates. Phases application built members Information Management Leadership Program (IMLP), specific requirements implement within six month rotation. These rotations left support gap I filled address system issues rose. This resulted smoother transition IMLP members allowing time focus fulfilling requirements program instead immediately coming new rotation addressing issues left previous colleague. Implemented database migration plan MS SQL Server 6.5 2000, included maintenance schedules archiving. By structure two versions MS SQL server completely different, two phased approach. Phase one required migration 6.5 7.0. Phase two migrate 7.0 2000. Since support going dropped MS SQL Server 6.5 entire project completed within 30 days. This migration allow implement regularly scheduled maintenance plan reduced end-user downtime 10 20 hours per month zero The Subject Matter Expert Mid-Range Application group Stamford responsible conducting transfer knowledge Atlanta data management personnel back Mid-Range team ongoing support. Due elimination curtain business functions process successfully completed within 60 days prevent possible impact production systems after. Education Bachelor's Computer Information Systems DeVry University － City State US 9/2000 6/2004 DeVry University, Alpharetta, Georgia Bachelor's Degree, Computer Information Systems Academic Honors: Dean's List, Hope Scholarship GPA 3.46 working attending school full-time Affiliations GivingBack Foundation, Inc Certifications Six Sigma Green Belt Certified Skills Marketing, Operations, Database, Asp, Ms Sql Server, Sql, Sql Server, Technical Support, Testing, Asp.net, Budget, Clients, Database Systems, Life Cycle, Linux, Ms Asp, Ms Sql Server 2000, Mysql, Online Solutions, Php, Project Launch, Solutions, Sql Server 2000, System Development, Closer, Media Strategy, Networking, Online Marketing, Bank Card, Collections, Credit, Data Migration, Receivables, Intranet, Maintenance, Application Support, Archiving, Data Management, Subject Matter Expert, Work Flow, Business Requirements, Engineer, Finance, Graphical User Interface, Increase, Kronos, Load Balancing, Offshore, Oracle, Payroll, Production Environment, User Interface, Belt Certified, Black Belt, Six Sigma, Six-sigma, .net, Associate, Client/server, Coding, Css, Customer Service, Database Management, Detail Oriented, Dhtml, Flash, Frontpage, Html, Javascript, Microsoft Sql Server, Microsoft Sql Server 2000, Minitab, Ms Office, Photoshop, Project Management, Receptionist, Retail Sales, Self Motivated, Software Development, Structured Software, Team Player, Test Plans, Time Attendance, Time And Attendance, Visual Studio, Xml",INFORMATION-TECHNOLOGY
"IT CONSULTANT Summary Over Seven years Software Application Development, Application Support, Testing Implementation experience Web based N-tier Architectures involving stages Software Development Life Cycle (SDLC). Experience developing Web applications SDLC) including requirements, logical physical architecture modeling, design, development, implementation, support. Ability work fast paced, collaborative environment handle multiple concurrent projects. Collaborate partners understand high-level conceptual flow develop prototypes review business partners. Functional Domain experience involves HealthCare, Life Sciences Transportation. Moved Application Support team leading offshore team Triaging production related issues since six months Experience using Fiddler Post Production Release Validation monitoring Web Traffic Hands experience decompiling code DLL's using dot peek tool Achieved ""Masters degree Computer Sciences"" University IL, Springfield Highlights NET framework ASP.NET, C# .NET, XML, HTML, HTTP, MS SQL Server, Web Services, ADO.NET, Entity Framework LINQ Expertise skills CSS, Java Script, Themes Skins, User controls, Custom Controls intrinsic state management functionality ASP.Net. Experience Object Oriented Analysis Design (OOAD) concepts including Inheritance, Polymorphism Abstraction. Expert skills ASP.NET Web Forms, State Management, Caching features, Securing ASP.NET Web applications. Technologies ASP.NET 2.0/3.5/4.0/4.5, Web Services, WCF, MVC 4.0, .NET MVC Languages C#.NET, XML, HTML, JavaScript, Core Java, T-SQL Database Access Methods ADO.Net, ODBC Databases MS SQL Server 2000/2005/2008/2014, Oracle 9i/10g/11g Servers IIS 7 7.5 Web Programming ASP.NET, Java Script, HTML, CSS, AJAX, JQuery Version Control Tools Team Foundation Server IBM Rational Team Concert, GitHub Reporting Tools SSRS, Crystal Reports Business Objects IDE Visual Studio 2005, 2008, 2010, 2012, 2013, 2015 Operating Systems Windows 98/2000/XP/Vista/7.0/8.0/8.1, MS DOS Domain Skills HealthCare, Life Sciences, Transportation Third Party Tools Telerik, Bootstrap, JQuery, Kendo UI, Postman Interceptor, Fiddler, dot peek, Remote Desktop Manager Experience IT CONSULTANT July 2014 May 2016 Company Name － City State Project: Document Generation Services Description: eviCore Healthcare provides evidence-based healthcare solutions areas Radiology, Radiation Therapy, Cardiology, Lab Management, Oncology, Pain Management Sleep Management. Document Generation Services platform comprised 30 products range UI, Web Services, Windows Services, Database Systems. The day day maintenance platforms entrails building new database scripts, creating new web services, implementing new customers onto platform, enhancing existing products. The platform currently utilized 50+ customers generated 12 million documents per year Responsibilities: Develops core line business application software Works directly internal consumers identify requirements software development Works .NET developer develop updated code core internal services Works SQL developer update internal business logic Developed grade level reading enhancements internal web portals (using Flesch-Kincaid Algorithm) Developed plugins core applications using WCF/MVC Web API Implemented Client Side scripting using JQuery. Primary developer internal implementations enhancements Maintains production stability Monitors production services servers Works high priority Bug fixes Production Participates production software releases Actively involved projects migrate business logic away database web service layer Participated daily Sprint meetings Scrum Master. Recently moved Application Support Team responsible dealing kinds Production issues applications organization performing Root cause Analysis fixing bugs per priority Environment: NET3.5, VS.NET2010, LINQ, C#, JSON, ASP.NET, MVC, TFS, SQL Server 2008/2012, IIS6, Restful services, JavaScript, Windows 7, Angular JS, Fiddler, dot Peek, Postman Interceptor. IT Consultant January 2010 April 2013 Company Name － City State Project: COMET Description: Landauer Inc. world leader personnel radiation monitoring third generation proprietary state-of-the-art technology, optically stimulated luminescence (OSL). Landauer leading provider analytical services determine personnel exposure occupational environmental radiation hazards workplace home. Comet Agresso (ERP) application developed automate manual process Order Entry, Customer Service, Sales, Finance Laboratory. Responsibilities: Developed support applications AJAX, C#, JQuery ASP.net. Developed web applications Oracle SQL Server Data servers. Developed web application components using N-Tier architecture. Separated logic Presentation, Business Data access tiers accomplish n-tier. Created complicated web interfaces facilitate creation reports. Created RESTFUL WCF Service communicate .NET front end application .net service deployed IIS. Proficient Configuration Management, setting company version policies, build schedules using Team Foundation Server (TFS) 2010, Visual Source Safe (VSS) IBM Rational Team Concert. Implemented Data access layer using Entity Framework Database First Technology. Implemented Client Side scripting using JQuery. Created consumed WCF Services Business Logic. Wrote C# classes generate excel PDF reports. Heavily used Ajax Ajax controls several projects. Used Generics C# accomplish complicated business logic. Used Client Server side session management part project. Used Caching display huge data web user interface. Created classes core modules C# implementing business layer. Created Database Schema Objects SQL Server 2008 R2. Created SSIS packages data transformation data staging. Used CSS/Themes Master pages maintain styling throughout application. Environment: C#, ASP.NET, CSS, SQL Server 2012, Oracle 10g, IIS 7.0, JQuery, Kendo UI, ADO.NET, Net Framework, Visual studio 2010/2012, JavaScript, Restful services, TFS, LINQ, Entity Framework. Software Engineer August 2008 November 2010 Company Name － City State CSX Corporation, together subsidiaries based Jacksonville, Fla., one nation's leading transportation suppliers. The company's rail intermodal businesses provide rail-based transportation services including traditional rail service transport intermodal containers trailers. Overall, CSX Transportation network encompasses 21,000 route miles track 23 states, District Columbia Canadian provinces Ontario Quebec. Our transportation network serves largest population centers nation. Nearly two-thirds Americans live within CSX's service territory. Responsibilities: Actively participated gathering requirements, design, implementation. Designed developed web forms using ASP.NET C#.NET. Worked Visual Source Safe Version controls. Extensively worked HTML, DHTML, CSS Java Script web forms designing validations. Worked Validation Controls, User Controls, Custom Controls code reusability, Web Server controls. Used AJAX, XAML providing rich UI. Designed developed database using SQL Server 2005 wrote SQL Queries, Stored Procedures, Indexes, Triggers Cursors. Used ADO.NET Objects communicate SQL Server 2005 database access data worked SSIS. SSIS used creating packages automating using SQL scheduler. These packages used move data SQL Server various sources (like Excel MS Access database) scheduled basis. Wrote Web Services using SOAP appropriate scenarios communicate applications. Created program Export Import Datasets XML file. Implemented Web Applications like Caching Services boost performance Security Services identify users prevent unauthorized access. Used Global. Sax files handle Global Events fired different reasons. Performed Unit Testing ensuring reliability application development. Involved generating management reports overall status module using SSRS. Deployment project reports done Testing production servers. Environment: Visual Studio .NET 2005/2008, C#.NET, ADO.NET, Code Dom, SQL Server 2005, Multithreading, XML, AJAX, XAML, Java script, SQL Server 2005, Excel, SSIS, Web Services, SOAP, VSS, Crystal Reports SSRS. Education Master Science Computer Science 2014 University Illinois － City State USA Computer Science Bachelor Science Computer Science Engineering 2008 Jawaharlal Nehru Technological University － City State India Computer Science Engineering Accomplishments Experience .NET security features Windows-based Web-based Authentication, Authorizing users roles. Coded designed User Controls Custom Controls implemented input validation using .NET input Validation Controls. Designed documented REST APIs, including JSON data formats API versioning strategy Experience using Source Code Control Systems like Microsoft Team Foundation Server (TFS), IBM Rational Team Concert (RTC) Microsoft GitHub Worked extensively various ADO.NET objects interact databases SQL Connection Object, SQL Command Object, Data Reader, Dataset Data Adapter. Expert skills database design development, creating complex database queries, writing Constraints, Indexes, Views, Stored Procedures Functions using T-SQL SQL Server 2005/2008/2014 Oracle. Successfully followed Test Driven Development (TDD)/ Agile Methodologies. Source Code Management, Code Application Documentation, User Guide Training manuals preparation experience. Developed system automates posting clearing firm financial data general ledger using Angular JS, SQL Server, HTML Experience configuration setup IIS Application Servers. Involvement stages System development lifecycle (. Skills .NET3.5, .NET, ASP.Net, C#.NET, C# .NET, ASP.NET 2.0, third generation, ADO, Agresso, AJAX, API, application development, art, automate, Business Objects, Cardiology, Client Server, Configuration Management, Crystal Reports, CSS, Client, Customer Service, Version Control, Databases, Database, designing, Dom, DHTML, ERP, XML, features, Finance, Forms, HTML, HTTP, IBM, IDE, IIS, IIS6, IIS 7, IIS 7.0, Java, JavaScript, Java Script, JQuery, JSON, Logic, meetings, Access, MS Access, C#, Excel, Windows 7, Windows, 2000, Windows 98, Works, Monitors, MS DOS, MVC 4.0, MVC, network, Object Oriented Analysis Design, OOAD, ODBC, Oncology, Operating Systems, Oracle 9, Oracle, developer, Oracle SQL, Order Entry, Pain Management, PDF, personnel, policies, Radiology, reading, Reporting, Sales, Scrum, Servers, scripting, scripts, SOAP, software development, Visual Source Safe, MS SQL Server, SQL, SQL Server, Therapy, T-SQL, Transportation, user interface, Validation, Vista, Visual Studio, Web Applications, Web Programming, Web Server Additional Information Visa Status: Having stamped H-1B Visa",CONSULTANT
"CERTIFIED FITNESS TRAINER Professional Summary Energetic knowledgeable Fitness Professional 10 years experience creating implementing fitness programs designed accommodate client's needs requirements. Results oriented Fitness Professional passion designing programs improve fitness, increase stamina, develop sense well well healthy lifestyle. Ability motivate inspire clients regardless fitness level experience encouraging make habits life changing. Core Qualifications Extensive experience developing High energy passion building wellness programming, including group relationships members. exercise,personal training, weight loss ISSA Personal Trainer Certification. classes youth fitness. Specialist Fitness Nutrition. Hands-on experience providing exercise CPR AED Certified. prescription post cardiac rehab YMCA Healthy Back Instructor. physical therapy patients. Strong leadership skills fitness operations Accomplishments Launched unique $8M YMCA/Hospital collaboration ground floor. Developed North Carolinas first XRKade Interactive Fitness Zone leading national recognition. Doubled sales within first 60 days. Led efforts increase membership 1,500 2,700. 80 closing percentage leading club 3 consecutive months. Collaborated ASU HEPELS Department seek $1M federal funding fight obesity Designed YMCA Corporate Wellness Challenge securing sponsorship/participation 10 major companies. Experience Certified Fitness Trainer July 2013 October 2015 Company Name City State Lead manage department operations. Deliver exceptional customer experience friendly, available, customer focused, excited team member. Provide technical support based in-depth product knowledge associates customers exercise/fitness merchandise. Drive sales community involvement building relationships health organizations hospitals. Consistently promote company programs including warranty sales, scorecard, private label credit card, etc. Personal Trainer Lead Fitness Consultant November 2014 September 2015 Company Name City State Built clientèle base providing customized fitness programs including proper nutrition, cardiovascular exercise, resistance training help members achieve fitness goals. Promoted sold memberships potential members. Generated sales leads walk-ins, TI's promotions. Conducted appointments members including assessments, nutritional counseling, instruction proper form exercises. Consult members define needs formulate appropriate solutions achieve desired fitness goals. Determined members' current physical status based personal health physical history. Designed individual exercise program consistent members' personal fitness exercise goals. Fitness Manager, Personal Training Sales Manager September 2011 June 2013 Company Name City State Oversaw day-to-day operations doubling sales within first 60 days staff training/coaching, superior member service relations well high standards facility maintenance cleanliness. Hired, trained supervised group exercise, personal training membership sales team. Provided one-on-one personal training session new members. Generated interest promoted sales Personal Training Program. Created goal specific exercise plans short long term member goals. Worked get customers club constantly expand number members. Fitness Consultant January 2011 September 2011 Company Name City State Provided exceptional customer service 24-hour ""judgment free"" 6,000 member fitness facility. Responsible membership sales, tours, phone inquiries, facility cleanliness management well communicating policies positive manner. Worked independently utilizing strong judgment decision making skills providing encouragement motivation members. Creativity flexibility put test position worked single handedly manning operation night. Health Wellness Director May 2007 March 2010 Company Name City State Delivered exceptional member service programs 1300 households. Hired, trained supervised group exercise, personal training, wellness, membership team members. Developed $800,000 budget well creating marketing plan promotional materials. Designed delivered maintenance programs Cardiac Rehab Physical Therapy graduates. Provided fitness assessments, health risk appraisal one-on-one personal training. Developed ""Positive Attitude"" Weight Loss Program significantly overweight participants. Implemented delivered YMCA Healthy Back Program. Established Membership Retention Recruitment ""Best Practices."" Partnered ASU study physical exertion levels XRKADE vs.traditional activity among elementary students. Created promoted Total Health Program offering nutrition wellness collaboration area health care providers. Education Bachelor Science Degree Recreation Management Marketing Appalachian State University City State Recreation Management Marketing Skills budget, coaching, counseling, Creativity, credit, customer service, decision making, staff training, facility maintenance, instruction, marketing plan, Physical Therapy, policies, promotional materials, Recruitment, sales, technical support, phone",FITNESS
"CONSULTANT Profile Skilled professional 15 years experience electrical quality engineering numerous engineering quality control processes. Expertise creating detailed test plans test cases optimal quality control. Solid background various testing methodologies client-facing non-client-facing procedures products. Experience Customer Relations Monitored customer technical related issues Maximized operational efficiency coaching staff various customer service initiatives Improved employee-customer relations providing social skills managerial training staff. Analytical Skills Oversaw quality assurance initiatives design implement products processes ongoing projects. Ensured optimal productivity quality assurance initiatives performing routine maintenance electrical equipment. Review statistics determine areas requiring enhancement, includes inspecting samples formulating improvement policies meet quality standards. Organization Document Management Managed CAPA's Risk assessment analysis, failure Mode Effect analysis, forensic investigation manufacturing product field failures. Wrote procedures established practices develop templates documentation improve forensic investigation manufacturing product field failures. Ensured proper documentation phase deliverables Products Design History Technical Files. Work History Consultant 01/2009 Current Company Name City State Conducted product analysis address products high failure rates, led 15% decrease failure rate. Provided failure analysis, engineering support, forensic investigation, statistical data analysis. Provided training staff leadership, strategic planning, organizational management. Electrical Engineer 03/2007 11/2008 Company Name Provided Systems Electrical Engineering Support Government Programs Development. Supported vehicle hardware integration, vehicle systems modeling analysis, systems requirements. Provided System Integration Design usining MIL-STD-1553 interface, EIA RS-422 interface design, USB Ethernet interfaces. Performed Installation, Testing, verification Simulators' Audio Visual Systems. Developed Vehicle's Software Test Description (STD), Interface Design Description (IDD). Developed Interface Cable Systems vehicles. Principal Electrical Engineer 04/2005 11/2006 Company Name Provided Engineering Support Dialysis Instruments. Planned led project functions. Provided project management, failure analysis, forensic investigation manufacturing product field failures. Provided expert advise Quality Improvement Team (QIT) Performed products trend analysis, statistical data analysis calculations raw data, DFMEAs, design reviews. Managed CAPA's Risk assessment Analysis. Ensured proper documentation phase deliverables Products Design History/Technical Files, Technical Summaries, Technical Manuals. Wrote Products Test Protocols Procedures Conducted Environmental Tests product reliability. Systems Engineer 08/2003 11/2004 Company Name Implemented test plans, validation protocols, verified code changes, identified investigated bugs. Performed stress tests assessed product functionality usability. Electrical Engineer 10/2001 07/2003 Company Name City State Designed power controls distribution avionics wiring. Performed Analysis Voltage Power System control. Designed developed electrical test equipments. Installed verifiedn Simulators' Audio Visual Systems. Systems Quality Engineer 10/2000 10/2001 Company Name City State Wrote implemented quality control procedures Maintained weapon engagement simulation systems. Provided Technical Support manufacturing Quality control testing calibration laser equipments System Designed developed electrical test fixtures optical devices. Provided Logistical Support Analysis, Reliability And Maintainability Analysis, Human Factors Analysis. Conducted product reliability testing using environmental test chambers. Made technical presentations customers worldwide, resulted several government contracts US supported Military Contracts Egypt, Kuwait Turkey. Applications Engineer 08/1999 09/2000 Company Name City State Improved Character Graphic LCD displays designs, engineering changes, customer support, product testing validation. Resolved customers' technical issues, improved company's customer relations. Resolved customers complaints concerns. Project Engineer 07/1995 07/1999 Company Name City State Developed test programs, calibration test equipments Maintained Automated Test Equipments (ATE) Performed failure mode analysis, yield enhancement, statistical process Developed executed test plans, validation protocols, test procedures support manufacturing lines medical instruments. Reliability Engineer 04/1990 07/1995 Company Name Prepared Company's Quality reliability Metrics products, safety hazard analysis, failure mode effect analysis (FMEA), reliability metrics, system assurance analysis (SAA) Prepared product complaints information reports, medical device reports (MDR). Monitored products reliability, maintainability, availability. Performed System criticality assessment (SCA) several products Analyzed acceptance incoming material in-process material, product return information, product investigations. Wrote test procedures maintained Quality Control database. Executed troubleshot Reliability Test plans. Performed Reliability data analysis reports distribution. Education Training Bachelor Science Electrical Engineering Minor Computer Science 1997 Northeastern University City State USA Electrical Engineering; Minor Computer Organization Management 2011 Capella University City State USA Organization Management Affiliations Member, IEEE Computer Society Member, NEU Alumni Association Skills AutoCAD, OrCADD, C, C++,Customer Support, Data Acquisition, Data Analysis, Database, FDA, GMP, Government, Interface Design, Labview, MS Access, MS Excel, MS Power Point, Microsoft Project, Microsoft Visual Basic, Microsoft Windows, MS Word, NT, Organizational leadership, Problem solving, Product Development, Procedure Writing, Programming, Project management, Protocols, Quality Improvement, Quality Control, Risk Assessment, Strategic Planning, System Integration, Technical Support, Presentations",CONSULTANT
"ENGINEERING PROJECT MANAGER Summary Seeking long term employment experience, expertise, education used satisfy needs company, well provide opportunity personal development career advancement. Project Coordination strongest point I accept challenges I encounter get job done. I offer less one hundred percent commitment employer, co-workers work. I definitely team player work well supervision. I bring company loyalty, dedication great work ethics. Highlights Effective verbal written communication meeting facilitation skills Proactive adaptable self-starter Self Motivated Ability prioritize complete multiple tasks little supervision Punctual Extroverted personality Willing available work outside normal business, including weekends, meet project deadlines Proficiency Microsoft Office: Word, Excel, Outlook Knowledge Microsoft Office: Access, PowerPoint Minor Accounting Experience 11/2005 07/2008 Engineering Project Manager Company Name － City State Planned, directed managed designated projects; Ensured objectives accompanied accordance outlined priorities; Analyzed results operations discover efficient ways utilize resources; Skilled securing federal, state local regulatory land-use approvals, including construction permits Texas Commission Environmental Quality (TCEQ); Vast knowledge dealing builders, homeowners, HOA's, bank issues- addition diplomatically resolving concerns complaints; Developed ability work fast-paced environment; Ability follow instructions well make decisions supervision; Assisted Civil Engineer preparing lot layouts Residential Development, Master Planned Developments, International Developments. 08/2003 03/2005 Assistant Project Coordinator Company Name － City State Coordinated project submittals Agencies (CPS, Time Warner, SBC, SAWS, SARA, Bexar County, Bexar MET: a) Tracked submittal dates using spreadsheets Plat Tracking- city website b) Tracked critical time paths related review approval periods. c) Followed tardy responses, ascertained source difficulty, coordinated resolutions approvals. Completed final project packages approval Planning Commission/Director Development Services. Researched plat related issues: Preliminary Overall Area Development Plans, Planned Unit Development Plans, Development Rights Permits, Vested Rights Permits. Familiarity city's website personnel. 08/2001 08/2003 Environmental Secretary Company Name － City State Unit secretary 13 employees. Responsibilities included: heavy phone usage, heavy typing, research via internet, heavy client contact, coordination meetings, hotel accommodations/rental car service, project file set up, created spreadsheets excel access, vast mail-outs, special unit requests delegated. 02/2001 08/2001 Purchasing Clerk Company Name － City State Coordination import and/or export product manufacture sale; including proofing purchase orders preparing documentation according international shipping standards. 02/1999 09/1999 Executive Receptionist Company Name － City State Managed front office area. Answered multi-line telephone system directed calls; took detailed messages and/or forwarded necessary callers voicemail. Booked flights, hotels, rental cars arranged corporate pick airport. Coordinated company functions include: birthday celebrations, parties, awards ceremonies, local ticket events. Collected US Mail, sorted delivered personnel. Typed, faxed, mailed, emailed office correspondence performed various office duties. Education 2/1997 Business Certification Charter College － City State Dean's list 3 quarters) Present International Business San Antonio College － City State International Business Member SIFE (Students Free Enterprise) Languages English (Fluent Full Knowledge) Spanish (Knowledge, taking classes become fluent) Skills Accounting, c, Civil Engineer, client, documentation, English, fast, front office, Director, meeting facilitation, meetings, Access, Excel, Mail, Microsoft Office, office, Outlook, PowerPoint, Word, multi-line telephone, Enterprise, personnel, pick, proofing, Quality, research, Self Motivated, self-starter, shipping, Spanish, spreadsheets, supervision, phone, typing, website, written communication",ENGINEERING
"GRAPHIC DESIGNER AND ILLUSTRATOR Summary I raised Christian home Jacksonville, Florida. I moved Birmingham attend Samford 2012. Skill Areas Creative Relational Engaging Painting/Drawing Graphic Design Leader Athletic Team Player Work Experience Company Name September 2015 Current Graphic Designer Illustrator City State A custom paper company designing primarily wedding correspondence Company Name May 2015 August 2015 Sigma Counselor City State Company Name June 2012 July 2013 Counselor City State Education Briarwood Fellows Program 2016 Post Graduate Leadership Program City State Samford University 2015 Bachelor Science Fine Arts City State Providence High School May 2011 High School Diploma City State Interests Camp Kivu- Christian outdoor camp Durango, Colorado, Summer 2013 2014, worked cook kitchen staff, counseling teens, leading mountain bike trips Nanny- 2010-2013 Bham/Campus Involvement} YoungLife Leader- Restoration Academy New Member Coordinator Alpha Delta Pi 2013 Connections leader 2013, 2014 Step Sing show director 2014, 2015 Random Facts} I eat organic foods I lobstering license Avid Avett Brothers fan Skills Spanish Additional Information Camp Kivu- Christian outdoor camp Durango, Colorado, Summer 2013 2014, worked cook kitchen staff, counseling teens, leading mountain bike trips Nanny- 2010-2013 Bham/Campus Involvement} YoungLife Leader- Restoration Academy New Member Coordinator Alpha Delta Pi 2013 Connections leader 2013, 2014 Step Sing show director 2014, 2015 Random Facts} I eat organic foods I lobstering license Avid Avett Brothers fan",DESIGNER
"HR CLERK Summary I ethical, team oriented policy driven individual experience AP/AR, Human Resource Administration, Auditing, Documentation experience, Property Management (96 Units) vast number computer skills. Highlights Accounts receivable professional Expert customer relations Proficient SAP Strong communication skills ERP (Enterprise Resource Planning) software Strong organizational skills Large cash/check deposits expert Customer service expert Invoice processing Telecommunication skills Active listening skills Energetic work attitude Courteous demeanor Accomplishments Research Investigated analyzed client complaints identify resolve issues. Multitasking Demonstrated proficiencies telephone, e-mail, fax front-desk reception within high-volume environment. Customer Service Handled customers effectively identifying needs, quickly gaining trust, approaching complex situations resolving problems maximize efficiency. Administration Performed administration tasks filing, developing spreadsheets, faxing reports, photocopying collateral scanning documents inter-departmental use. Training Successfully trained staff office systems databases, policies procedures focusing minimizing errors generating superior results. Scheduling Facilitated onboarding new employees scheduling training, answering questions processing paperwork. Multiple awards performance. Computed Data Reports Provided required weekly, monthly quarterly reports listing sales figures client track records. Customer Service Researched, calmed rapidly resolved client conflicts prevent loss key accounts. Market Research Interviewed clients via market research surveys identify product issues customer needs. Customer Interface Greeted customers upon entrance handled cash credit transactions. Assisted customers phone regarding store operations, product, promotions orders. Research Conducted research led development Resident Retention ]. Experience HR Clerk 04/2015 06/2015 Company Name City State Managed receptionist area, including greeting visitors responding telephone in-person requests information.(backup).Made copies, sent faxes handled incoming outgoing correspondence.Organized files, developed spreadsheets, faxed reports scanned documents. Accounts Payable Clerk 02/2014 03/2014 Company Name City State Receive verify invoices requirements match purchase orders invoice Prepare batches invoices data entry matching invoices correct vendor number Responsible management weekly check mailings In charge maintaining updated vendor files file numbers Daily task includes management customer service line (payment status, missing invoice, etc.) In charge getting necessary documentation Auditing Department. Accounts Payable Clerk 12/2013 02/2014 Company Name City State Auditing several months Sprint bills check discrepancy Plan rates. Preformed calculations, collected bills, analyzed charges complete variances Excel Spreadsheets. Completed developed procedure Auditing Sprint Bills. AP/AR Clerk 07/2013 11/2013 Company Name City State Executed accounts receivable reporting enhancements reconciliation procedures.Performed debit, credit total accounts computer spreadsheets/databases, using specialized accounting software.Received, recorded, banked cash, checks, vouchers well reconciled records bank transactions.Verified details transactions, including funds received total account balances.Coded general ledger processed vendor invoice payments.Deposited third party checks, well monthly reserve transfers.Coordinated approval processes accounts payable invoices.Balanced batch summary reports verification approval.Researched resolved billing invoice problems. Accounts Receivable Accounts Receivable Specialist III 08/2000 06/2011 Company Name City State Posted overhead invoices appropriate general ledger accounts. Researched resolved accounts payable discrepancies invoice adjustments Coded entered least [50] invoices day. Effectively managed high-volume inbound outbound customer calls. Recognized late fees shut in's company utilities Setup Credit Card Process ensure time payment utilities Assisted New Vendor Setup Recipient multiple positive reviews acknowledging dedication excellent customer service Posted Cash Completed Journal Entries Preform Debit Credit Memo's Successfully implemented scanning program help sox compliance. Apartment Manager/Leasing 08/1999 12/2000 Company Name City State Tipton Management- Pine Lake Village Apartments Leased, Managed Maintained 96% Occupancy Paid Bills allocated Budget Completed move-ins Move outs Got Painting Sign bids (property rehab) Serve Evictions filed Evictions Sent Letters Renewals offered incentives Renewals. Education BSBA Human Resource Management 2011 CTU Online City State USA GPA: GPA: 3.95 Study Business Management emphasis Human Resource Management. While enrolled I maintained 3.95 G.P.A. also school mentor risk students. Skills Accounts Payable Accounts Receivable Customer Service Microsoft Suite SAP Solomon Knowledge Quickbooks",HR
"CONSULTANT Executive Profile Accomplished high-energy Executive Manager strong background manufacturing engineering 25 years experience significant accomplishments turnaround situations, team building, training, strategic planning, P&L oversight revenue enhancement. Results oriented, consummate professional excellent interpersonal communicative skills, outstanding problem solving/troubleshooting abilities, proven success record achieving operational excellence. An extremely enthusiastic, self-directed, real change leader possessing unique ability manage multiple projects, make sound timely decisions ensure project completion meet critical deadlines budget constraints. Hands leadership experience interfacing developing supplier partners, sales, marketing customers. Skill Highlights Strategic Planning Training Development Revenue Enhancement Infrastructure Development Total Quality Management Risk Liability Management Project Management Performance/Metrics Management Supplier Management HACCP GMP Certification Lean Manufacturing Six-Sigma Champion Manufacturing Engineering Quality Systems Design GFSI SQF Practitioner Business Process Reengineering Education Bachelor Science Industrial Technology 1992 Southern Illinois University City State USA Associate Science Fuel Systems Maintenance 1989 Community College US Air Force City State USA Skills HACCP Certified Lean Manufacturing Certified Six Sigma Certified Champion Better Process Control Certified Core Accomplishments Operations Management •Utilized Lean/Sigma reduce setup changeover times improve production throughput 35% Trifecta Foods •Designed, developed implemented Key Performance Indicators (KPI's) entire plant, reducing Lotus Pet Foods labor cost 37% •Constructed, developed maintained annual operational budget 15% savings plan Lotus Pet Foods Inc. •Improved throughput 39% 4-year period improved Lean Manufacturing, SPC, training program, plant layout cell technology implementation, inventory control systems, Quality Systems Program, continuous process improvements key capital investments, increase staff Pacific Fabric Reels Inc. •Acknowledged United States Air Force Titan II ICBM Propellant Transfer System Master Team Chief responsible directing managing maintenance team associated budgets $200 billion USAF hardware safely transferring 1 million gallons highly toxic missile propellants. Supplier Management •Designed, developed implemented purchasing contracting system procedures, restoring discipline purchasing process eliminating market value contracts, saving $500K Trifecta Foods LLC. •Created product specifications purchasing reducing errors 98% incoming ingredients goods Lotus Pet Foods. •Fashioned supplier partnership score card system vendors, increasing supplier time shipments 99% Albanese Confectionery Group. •Established supplier partnership program Pacific Fabric Reels including creating consignment inventory, lowering costs supplier average 5% created JIT inventory system, random cycle counts increased inventory accuracy 99% Quality Enhancement •Successfully led 3 Food Manufacturing companies GFSI SQF Level II Certification designing developing complete Quality Systems, Quality Policies Directives, Food Defense Programs, GMP's HACCP programs. •Led ISO 9001 Registration Compliance Team, Project Manager MRP/ERP Implementation Team installed superior Quality Assurance System resulting ISO Certification Carleton Technologies. •Created, implemented maintained complete Quality System resulting successful ISO 9001 14001 Registration Pacific Fabric Reels. Staff Development •Designed implemented world class training programs Certified Operator Programs every company I served, resulting increased efficiencies, reduction process waste lower operating costs. •Conceived, developed maintained Standard Operating Procedures operations including Quality Control, Sanitation, Supply Chain, Warehouse/Distribution Center Production/Manufacturing company I served. • Recognized United States Air Force Titan II MX (Peacekeeper) ICBM Master Instructor. Continuous Improvement Management •Employed engineering process improvement skills saved Lotus Pet Foods $1 Million dollars equipment upgrades, equipment installations process improvements. •Performed 2 Kaizen Events 2 separate Departments, enabled time shipments rise 99.3% division wide increased overall Quality Shipments 98.9%. Developed implemented written Master Training Plan employees division reduced turnover less 1% improving work place morale Multiwall Packaging. •Utilizing Lean Six Sigma practices, re-engineered automated processes resulting gross margins 35%, overhead indirect spending reduction 21%, decreased production staff 60%, doubled production output, reduced scrap ratio less 0.5% improved time delivery metric 100% Pacific Fabric Reels. •Engaged Lean Manufacturing principles launched Continuous Improvement Teams SCI resulted enhanced sales $21 million $38 million, increasing throughput 28%, reducing inventory $3 million improved gross margins 12%. •Applied Lean/Sigma TPS manufacturing techniques hands management approach lowered labor cost first 3 months 31% 16% reduced customer quality complaints 50%. Implemented complete ISO Quality System Multiwall packaging. Risk Management •Designed, developed implemented comprehensive safety program every company I served, greatly mitigating eliminating recordable industrial injuries illnesses. Professional Experience Consultant 02/2014 Current Company Name City State Perform private consulting services Operational Management food non-food manufacturing companies. Director Operations/Director Quality Assurance 08/2013 12/2013 Company Name City State Directed, led managed facets Plant Operations P&L oversight including Manufacturing, Production Scheduling, MRP/ERP (SAGE – MAS200), Inventory Control, Materials Management, Procurement/Purchasing, Supply Chain Management, Traffic/Logistics, Warehouse Order Fulfillment, Human Resources, Quality Assurance, Shipping/Receiving, Project Management, Research Development, Plant Engineering, Maintenance, Operations Administration, Safety, HACCP Team, Global Food Safety Initiative SQF Level II Employee Training. Plant Manager/Director Quality Assurance 01/2012 08/2013 Company Name City State Directed, led managed facets Plant Operations P&L oversight including Manufacturing, Production Scheduling, MRP/ERP (SAGE) Warehouse Management System (WMS) Implementation, Inventory Control, Materials Management, Procurement, Traffic/Logistics, Warehouse Order Fulfillment, Quality Assurance, Shipping/Receiving, Project Management, Research Development, Engineering, Maintenance, Operations Administration, Safety, HACCP Team, Global Food Safety Initiative Employee Training Director Operations 11/2010 11/2011 Company Name City State Directed, led managed facets Operations Team P&L oversight including Production Scheduling, MRP/ERP (MAS 200) Warehouse Management System (WMS) Implementation, Inventory Control, Materials Management, Procurement, Traffic/Logistics, Warehouse Order Fulfillment, Quality Assurance, Shipping/Receiving, Project Management, Research Development, Engineering, Operations Administration, Safety, HACCP Team, Global Food Safety Initiative Employee Training Consultant 01/2010 03/2010 Company Name City State Hired consultant install new high speed packaging machine line robotic packing system perform assessment company prepare report assist future growth. Vice President General Manager/Director Quality Assurance 01/2004 10/2009 Company Name City State Directed, managed led functions departments business complete P&L ownership. Responsible Manufacturing, Quality Assurance, Sales Marketing activities, Project Management, Research Development, Engineering, Strategic Planning, Policy Procedure establishment, Mergers Acquisitions, Forecasting, New Product Introduction (NPI), New Product Development (NPD), Strategic Planning. Executive Director Operations 07/2002 10/2003 Company Name City State Directed, led, managed facets Manufacturing Operations P&L oversight including Production Control, Materials Management, Procurement, Traffic/Logistics, Quality Assurance, Shipping/Receiving, IT, Project Management, Human Resources, Engineering, Administration Training. Operations Manager 04/2000 05/2002 Company Name City State Managed, led directed facets Production, Materials, Administration, Maintenance, Training, Quality Assurance, ISO, Project Management, Shipping/Receiving, Sales, Customer Service, Marketing Third Party DOT Representative Inspection. Director Manufacturing/Plant Manager/Manufacturing Engineer 08/1997 01/2000 Company Name City State Directed, managed led manufacturing operations including, Production, Warehouse/Distribution, Receiving, Purchasing, Training, Maintenance, Machinists, Project Management, Manufacturing Engineering, Research Development, Planning/Scheduling Production Control. Plant Manager/Manufacturing Engineer/Quality Manager 04/1993 07/1997 Company Name City State Directed, managed led manufacturing operations P&L responsibility including Production, Engineering, HR, R&D, Maintenance, Sales, Customer Service, Project Management, Purchasing, Marketing, Logistics Quality Assurance. Aircraft Mechanic/Technician 01/1990 04/1993 Company Name City State Performed commercial aircraft (MD 80, MD 11) jet engine installations, testing inspection. Technical Sergeant E6 06/1978 11/1989 Company Name City State Performed specialized Technical Maintenance Titan II Peacekeeper MX Missile Systems. Top Secret Clearance-Inactive.",CONSULTANT
"EXECUTIVE ASSISTANT/OFFICE MANAGER Summary Continue manage employees perform best, improving productivity reducing cost Highlights Word, Excel, Outlook, PowerPoint, Adobe, ProDoc, Quickbooks, E2 System Accomplishments Decreased costs [Number] negotiating pricing vendors regarding wholesale billing marketing procedures. Experience Executive Assistant/Office Manager 01/2014 Current Company Name Schedule maintain multiple management calendars Daily communication management, President, VP, CFO, COO Director Research schedule international domestic travel arrangements traveling employees Prepare, review, update distribute company revenue report Review, Approve Enter Accounts Payable Invoices Follow-Up ongoing tasks, scheduling appointments, ensuring correct information meetings, telephone conferences personal appointments Maintain company credit card accounts consult credit card holders proper usage Maintain company cellular account employee usage Input maintain drawings specifics Engineering department Schedule management meetings, prepare agenda minutes (onsite offsite meetings) Oversee manage major projects, building expansion Louisiana Analyze company's Master Service Agreements/Non-Disclosure Agreements ensure execution correct Prepare Expense Reports ensure entries calculations correct Travel Louisiana major meetings Schedule, prepare host multiple holiday parties (local town). Certified Fitness Trainer 01/2012 Current Company Name Improve monthly revenue client references satisfaction reflecting performance Perform marketing advertising strategies reach potential clients Improve clientele attentive clients' needs Initiate manage appointments/training sessions clients Punctual prompt attentiveness throughout entire session Communicate effectively potential existing clients Ensure appropriate action/attention addressed engagements Gained trust clients consistent interactions Coordinate manage clients' weight-loss statistics best suit clients' needs. Demo Representative 01/2012 01/2014 Company Name Increased revenue Expositions Demonstrations, resulted top sales 2 consecutive years Improved productivity sales developing techniques used sampling products, resulted top sales demo representative greater north Houston area Communicate customers diverse settings Perform multiple sampling techniques, live sampling Improve positive feedback offering in-depth knowledge details product Manage, coordinate arrange travel schedules appointments Present attractive production urge potential new customers Produce detailed documentation impact demonstration Build maintain internal/external relationships Manage fulfill monthly budget requirements. Legal Assistant/Office Manager 01/2009 01/2014 Company Name Successfully improve monthly invoices enforcing credit terms agreements clients Review, proofread, format approve monthly invoices income/expense reports Research, prepare, review interpret legal documents strict deadlines Oversee ongoing projects, mediations, depositions meetings Provide exceptional follow-through skills tasks Coordinate procedures used new clients increase efficiency court filings, mediations, court dates conferences Perform communication tasks (verbal written) public, private governmental agencies Manage advertising, marketing, scheduling, collections Trained supervised seasonal employees coaching enforcing routine-consulting regimes Initiate, maintain organize physical electronic client files Oversee main schedule ensure availability effectively manage time Provide administrative skills, close attention detail, multi-tasking analytical skills ensure effectiveness company. Education Masters Education Counseling May 2018 University Houston Counseling Bachelor Science Psychology English May 2014 University Houston Psychology English Associate Arts English Language August 2012 Lone Star College English Language Certified Fitness Trainer August 2012 International Sports Science Association Certifications AHA First Aid, CPR, AED Training Certification, Oxygen Usage Safety Awareness Training Certification, Bloodbourne Pathogen OSHA Standard 29 CFR 1910.1030(g)(2)(i) Training Certification, Excel Continuing Education, Power Point Continuing Education, ACT! Database, ProDoc E-Filing Webinar Skills Accounts Payable, ACT!, administrative skills, Adobe, advertising, analytical skills, scheduling appointments, attention detail, budget, coaching, conferences, consulting, CPR, credit, clientele, client, clients, Database, documentation, Expense Reports, Filing, First Aid, legal documents, Director, marketing, meetings, Excel, Outlook, PowerPoint, Power Point, Word, multi-tasking, Pathogen, Quickbooks, Research, Safety, sales 2, sales, scheduling, statistics, telephone, Trainer, travel arrangements, arrange travel, written",FITNESS
"DIGITAL STRATEGY CONSULTANT Summary To career insurance industry. Highlights (Hootsuite, Buffer, Twitter, Facebook, Instagram, SnapChat, Pinterest), E-mail marketing campaigns (Mailchimp, Salesforce), Public Speaking, Microsoft Office (Excel, Outlook, PowerPoint, Word), Adobe Creative Suite (After Effects, Dreamweaver, Illustrator, InDesign, Photoshop), Marketing Plan Development, Analytical Creative Thinking, Special Events Planning, Natural Leader, Excellent Communication Skills, Self-Starter Accomplishments 2005-2010 As campus student leader I involved many extracurricular activities campus also excelling scholastically. Some extracurricular activities include: Student Government Association (Executive Five Council), Royal Court, Campus Mentoring Program, Campus Tours Operator, Athletic Promotions Intern, Student Welcome Days Leader, Activities Events Board, Omega Psi Phi. Charter Property Casualty Insurance Underwriter Courses 2011-2013 CPCU 500 Foundations Risk Management Insurance CPCU 520 Insurance Operations, Regulation, Statutory Accounting Achievements Volunteering Honors Delaware State University Mr. Sophomore, Mr. Omega Psi Phi, Deans List Honda Financial Services Northeast Region's #1 collector ACE Group Insurance $580,448 bound premium $187,191 ACE's Advantage new product rollout CRS Volunteering Warren T Jackson Elementary School Marketing Digital Design Instructor Big Brothers Big Sisters Hugs Foundation. Experience Digital Strategy Consultant January 2015 Current Company Name Help define implement metric, ROI-driven organic growth marketing strategy use real-time business intelligence content marketing strategies Direct targeted marketing efforts introduced new products promoted product visibility Execute e-mail marketing programs Research emerging trends digital media, marketing, advertising, social media Website design, development optimization. Director Marketing January 2013 January 2015 Company Name Was responsible overall management internal external marketing efforts various mediums required InSpire Enterprise, LLC InSpire Magazine, InSpire Us Foundation, ILEAD Institute, InSpire Attire, Be-EnCouraged Talk TV, InSpire Film. Supervised 10-15 staff members, including offering feedback enforcing deadlines. Traveled nationally meet potential employees interns deliver clear company messages. Created high-quality marketing strategy documentation, including product marketing briefs, FAQs overall marketing plan. Foreign Casualty Production Underwriter January 2011 January 2013 Company Name Served dual functional role participating ACE's Early Career Development Trainee program processing multinational service requests, assisting experienced underwriters. Analyze hundreds risks underwriting comprehensive international new business renewal package policies including general liability, property, cargo, foreign voluntary worker's comp, auto, kidnap ransom, accidental death dismemberment. Conducted offsite broker meetings month market ACE's insurance products also making sales calls brokers, participating monthly production meetings, conducting market research cross selling activities. Heavily contributed regional premium goal $580,448 bound premium. Education BS Business Management, Marketing Delaware State University Business Management, Marketing Skills Adobe Creative Suite, After Effects, Dreamweaver, Photoshop, advertising, business intelligence, Excellent Communication, content, Creative Thinking, documentation, E-mail, Special Events, Film, functional, Illustrator, InDesign, insurance, marketing plan, Marketing Plan Development, market research, marketing strategies, marketing strategy, marketing, market, meetings, Excel, Microsoft Office, Outlook, PowerPoint, Word, Natural, Enterprise, optimization, policies, product marketing, Public Speaking, quality, real-time, Research, selling, sales, Self-Starter, TV, Underwriting, Website design",DIGITAL-MEDIA
"TEACHER Summary I taught 5th, 2nd, 3rd grade last fifteen years. I typically worked general education students, collaboratively teaching special educations teachers well. Enthusiastic teacher effective providing high quality instruction fostering positive learning environment students. Superb leadership, organization, communication skills. Easily cultivates trusting productive relationships students, parents, teachers administration. Mature professional adapts new situations technologies ease. Skills Current Virginia postgraduate professional license Critical thinker Calm pressure Decisive Mediation advocacy talent Curriculum development long term planning highly organized excellent work ethic Experience 08/2002 Teacher Company Name － City State Established positive relationships students, parents, fellow teachers school administrators. Created lesson plans accordance state curriculum school-wide curriculum standards. Strengthened parent-teacher parent-child communication holding regular parent-teacher conferences. Named Teacher Year peers 2015. 02/2001 02/2002 Assistant Teacher Company Name － City State Responsible twenty students ages five eight years old school childcare setting. Summer camp session full time care ages five eleven includes chaperoning weekly field trips, providing transportation passenger buses, knowledge first aid procedures. 02/1998 02/2001 Senior Support Representative Company Name － City State Resource customer service technical problems eight on-line support technicians E-classified ad service. 02/1996 02/1998 Customer Service Administrator Company Name － City State Created maintained Customer Service Training manual online classifieds company. Provided internal external customer service via e-mail system troubleshooting. Education Training 1998 AA Child Development DE ANZA College － City State Cum Laude Child Development 2002 BS Psychology Virginia Commonwealth University － City State Psychology Cum Laude 2002 Masters Teaching Virginia Commonwealth University － City State Skills Proficiency Promethean Board Computer literacy Interpersonal skills communication ​ Activities Honors Team leader second grade team five years Teacher year Providence Elementary 2015-2016",TEACHER
"CATEGORY BRAND MANAGER Summary A creative marketing professional 20 years demonstrated experience project management, marketing communications, sales support, strategy, research, product development. Multi-faceted background includes food manufacturing, consumer packaged goods (CPG), furniture manufacturing construction industry. An effective problem-solver expertise managing multiple projects require creative analytical skill set. Category Management Data Analytics Document Management P&L Management Employee Communication Market Analysis Product Launch Cross-Functional Team Leadership Project Management Marketing Support Product Management Website Management Experience Category Brand Manager Jan 2016 Company Name － City State Achieved 17% annual sales growth power tool accessory category 4% margin improvement vs prior year due implementation new marketing, merchandising, pricing strategy, product training materials. Package redesign project contributed 24% performance increase vs. prior year Wal-Mart, 11% increase points distribution vs. prior year, projected 12% finish ahead plan fiscal 2012. Grew Baking/Cooking nut category sales 6% flat commodity business. Grew Facebook fans 500 30,000 6 month period. Developed launched three new trail mix snack items brought incremental sales $1 million 12 month period. Achieved 32% reduction unsalables Wal-Mart introduction new merchandising vehicle. Managed Dry Roast jar transition carton tray resulting total savings $16,000 year, addition new distribution. Managed product lines worth $4.5 million sales, specifically storage pantry ware categories. Assisted design development 80 new SKUs, management 600 existing SKUs Food Tools categories totaling $33 million sales. Product Manager Jan 2012 Jan 2016 Company Name － City State An American company produces connectors, tools, supplies electrical telecom industries. Responsible managing 15 product categories, annual sales excess $35M, providing product line management including category strategy, new product development, product training, promotional planning, market analysis. Strategy development Developed executed category strategy across key product lines including competitive analysis, opportunity gaps, pricing channel strategies. Product quality performance Managed strategic supplier transition achieving 9% cost reduction 20% performance improvement. Merchandising Management Designed new merchandising vehicles support customer conversions incremental sales opportunities. Project Management Managed multiple projects including sku rationalization 80/20 analysis, package redesigns, product field testing, customer line reviews catalog website management. Product training Developed conducted extensive product training new distributors, customers, sales customer service. Forecasting Conducted complete analysis category sales history vs demand determine optimum reorder points inventory levels reduce backlogs ensure efficient turns inventory value. Marketing Manager Brand Manager Jan 2008 Jan 2012 Company Name － City State A snack food leader internationally known Fisher® nuts brand; annual sales nearing $600 million Responsible managing multiple product lines, providing complete product line management including executing brand strategy, new product development, select trade consumer strategies. Product Launches Developed launched 25 new product SKUs baking nut line featuring new innovative packaging category; executed project strategy, goals, priorities long-term plans branded business, notably Baking/Cooking Nut line generates $75 million revenue. Additional successful product launches key areas including snack nuts category, Food Service Export sales channels. Project Management Managed multiple projects start finish, including product launches, creative executions, customer projects, pricing Profit Loss Statements; designed product development tracking tool manage multiple project timelines. Marketing Support Developed executed marketing support initiatives including promotions, displays, couponing, website management, media placement including radio, FSIs, advertising. Partnership Worked closely sales understand key account strategies develop consumer plans aligned corporate strategies; interfaced cross-functional teams: Creative Services, Sales, Procurement, Accounting, Operations, Research Development, Quality Assurance, Customer Service manage marketing projects new products. Sales Data Analytics Utilized interpreted proprietary sales data, well Mintel Nielsen data develop product, consumer, sales strategies. Website Management Successfully managed executed website re-launch including SEO improvements, social media integration on-line recipe strategy. Promotions Successfully designed, coordinated launched ""in out"" promotional programs require extensive cross-functional team coordination tight timelines. Package Development Responsible managing packaging process including integrating equipment specifications, nutritional labeling requirements, material procurement package graphic design. Employee Communication Researched developed Best Practices Brand Customer Study highlighting resource conservation initiatives marketplace. Served Resource Conservation Team, communicating/ coordinating resource conservation corporate events EPA's Energy Star Partner Year awarded. Associate Category Manager Jan 2007 Jan 2008 Company Name － City State The largest direct seller high-quality kitchen tools serving 12 million customers worldwide Responsible managing products within tableware kitchen textiles categories, developing executing category strategies. Category Management Presentations Presented category strategies product updates internal customers senior project team. Market Analysis Conducted market competitive product research consisting analysis competitive product assortments retail environment, trends, pricing, materials, features benefits. Document Management Managed technical drawings produced documents archival product specifications, vendor contracts, production quality comparison. Cross Functional Team Leadership Worked closely external departments, including Quality, Engineering, Sourcing, Legal, Packaging, Marketing, Creative Services. Creative Concept Development Creative product ideation development including managing procurement engineering teams launch. Training Developed presented product sales training sales consultants internal staff. Associate Product Manager Jan 1997 Jan 2003 Company Name － City State Wilton leading food crafting company industry number one position cake decorating, bake ware tea kettles $94 million sales revenue. Responsible managing strategic growth Storage Pantry ware product lines including new existing products totaling $4.5 million sales. Promoted Assistant Product Manager. Product Launch Product line sales improved 50% storage category 130% pantry ware categories following new product introduction. Category Management Conducted market trend research including analysis competitive product assortments, brand positioning, packaging; analyzed sales, market, distribution data used customer presentations management reviews. Trade Show Planning Execution trade show strategy, merchandising, planograms; collaborated trade show collateral, displays product placement. Marketing Coordinator Jan 1995 Jan 1997 Company Name － City State Turner national general builder construction management firm operations primarily commercial sector. With $8 billion annual construction volume, rank first second industry's major market segments. Responsible RFP submissions marketing support functions within Chicago office. Proposal Management Responsible extensive sales proposal process final submission including writing, coordination time lines, project scope, engineer submittals research relevant company experience strict deadlines. Key Market Knowledge Developed knowledge multiple key markets including Municipal, Food Beverage, Pharmaceutical, Correctional Facility Entertainment market segments. Researched relevant market information, experience, project specifications within client's industry. Marketing Support Created general marketing pieces including advertisements, press releases, brochures, project description sheets. Marketing Communications Coordinator Jan 1993 Jan 1995 Company Name － City State Bretford leading manufacturer office furniture, fixtures equipment. Responsible evaluating developing customer product line reviews, well producing managing marketing communications materials used drive sales revenue. Education Training Six Sigma Green Belt Training, Chicago Deming Assoc.-Six Sigma Masters Program, Naperville, IL, 2012 Graduate Level Courses, Marketing, Illinois Institute Technology, Chicago, IL, 1997 B.A Organizational/Corporate Communications Journalism 1992 Northern IL University － City State Organizational/Corporate Communications Journalism American Management Association, 2016 2017; Communicating Up, Down Across Organization; Critical Thinking; Fundamental Sales Techniques, Project Management Success, The Power Persuasion Skills SharePoint BPC SAP Microsoft Suite: Word, Excel, PowerPoint, Microsoft Access Microsoft Project Microsoft Dynamics Seminars/Classes: Social Media Marketing Facebook Business Project Management Profitability Simulation Nielsen Syndicated Data Analysis Power Presentations Technical Writing",CHEF
"ACCOUNTANT Summary If need someone delivers sharp results, I help. Well qualified results oriented Accounting Professional fourteen years successful experience positions increasing responsibility dynamic entertainment companies. Skilled training staff Accounts Payable Receivable Payroll functions creating effective teams. Highlights Windows XP, Microsoft Office (Outlook, Excel, Word), QuickBooks Enterprise 17.0, Timberline, File Maker, POS. Accomplishments General Ledger Accounts Maintained accurate accounts including cash, inventory, prepaid, fixed assets, accounts payable, accrued expenses line credit transactions. Experience 01/2009 Current Accountant Company Name － City State Responsible aspects accounts payable, receivable payroll. Banking liaison: reconciled statements, credit card additional reconciliations. Month end analysis, closing production month year end financial reporting. Preparation monthly commission reports. Control monitoring complex, high volume Production Petty Cash daily Cash Report. Preparation 1099-s. 01/2006 01/2009 Accountant Company Name － City State Supervised, trained managed staff four permanent employees, plus interns. Oversaw general accounting department areas: accounts payable, receivable payroll. Banking liaison: reconciled statements, credit card, lockbox additional reconciliations. Month end analysis, closing production month year end financial reporting. Preparation monthly commission reports. Control monitoring complex, high volume Production Petty Cash process. 01/2004 01/2006 Junior Accountant Company Name － City State Responsible aspects accounts payable accounts receivable functions. Reorganizing reconciling online based business transactions. Bank, credit card reconciliations. Month end analysis closing. Managed trained college interns. Preparation royalty reports. Preparation 1099-s. Education Accounting Phoenix University/US-Florida-Miami Accounting Present 2003 Sheridan Technical Center/US-Florida-Miami Certificate Bookkeeping Fundamentals CUC University /Colombia 1998 Bachelor Arts Degree Business Administration Business Administration Reference Laurel Harris President Stellarhead (646) 382-8408 David Walton Vice president Operation Dogmatic (917) 671-6798 Languages Fluent Spanish Skills General Accounting, accounts payable, accounts receivable, Microsoft office, Outlook, Windows XP, Word, Excel, Quickbooks Enterprise 17.0,",ACCOUNTANT
"NATIONAL ADMINISTRATOR, POPULATION HEALTH AND ASSOCIATE DIRECTOR, VISIT CLINICAL PRACTICE Education Maters Certificate Lean Six Sigma, Healthcare 2015 Villanova University City State MPH Masters Public Health, Health Care Administration 2012 West Chester University City State M.D. Medicine 2001 Saint Petersburg State Medical Academy City Russia Executive Profile Healthcare executive 16+ years progressive experience acute post-acute care settings. Experienced clinical operations, process improvement, quality, population health management, clinical integration, business development marketing strategy for-profit, nonprofit health systems. Exceptionally strong design development value based solutions collaborative approaches health care delivery physicians, health systems, related organizations. Professional Experience National Administrator, Population Health Associate Director, Visit Clinical Practice 03/2014 Current Company Name City State A home health company net revenue $1 billion 300 service offices 22 states Responsible design implementation population health initiatives 100 service offices nationwide. Promote cross-continuum collaboration physician practices, major health systems, payors, accountable care community organizations. Report Division Director, Visit Clinical Practice. Designed implemented HF initiative 100 offices, led 16.9% decrease rehospitalizations, 6%-16.9% improvements STAR outcomes, 21% decrease utilization services 5.2% increase admits per day, resulting $13,085,546 additional revenue 14 months. Successfully implemented career pathing programs develop specialized care teams across practice, resulting development 461 cardiac leads, 3000 trained health professionals nationally. Developed COPD program received approval recognition National COPD Foundation. Designed implemented Comprehensive Joint Replacement (CJR) program improve quality care. Developed bundled program protocols CABG, AMI, Heart Failure effective care delivery. Fostered fifteen provider/payor relationships developing operational/clinical processes integrate care across continuum. Conducted practice-wide gap analysis patient experience committee identify key problem areas develop effective strategies improvement. Collaborated policy team overhauled clinical documentation promote patient-centered goals, reducing documentation time 30 min. Led gap analysis QAPI team identify processes necessary ensure patient safety. Led design Palliative Care educational/operational program collaboration specialty practices. Performance merited two promotions three years. Resident, Executive Administration 02/2013 02/2014 Company Name City State A 231-bed hospital, part Main Line Health, not-for-profit health system serving portions Philadelphia suburbs Participated variety projects included process improvement initiatives, service line initiatives, patient-centered care, process flow impact, strategic planning. Reported Vice President, Patient Care Services. Facilitated strategic, financial, operational planning opening OBS unit collaboration senior leadership. Analyzed key elements implement Patient Centered Medical Home (PCMH) enhance access continuity, identify manage patient populations, provide culturally linguistically appropriate care, track coordinate care, measure improve performance cancer center. Developed strategies improving patient flow, reconfiguring work layout, reorganizing staff responsibilities, reducing patient wait time cancer center. Devised measurement standards guide performance improvement OBS unit. Developed evidence-based strategies improve HCAHPS patient satisfaction score. Conducted leader rounding clinical staff promote efficiency, build relationships supplier-customer chain. Healthcare Consultant 08/2012 12/2012 Company Name City State National Institutes Health(NIH) funded public health coalition serving Upper Merion Area As part MPH graduate thesis. Evaluated organizational sustainability management processes, communicated results key stakeholders provided recommendations senior leadership. Developed strategies increase utilization expertise services; improve access priority populations; reduce service redundancy, facilitate membership growth. Director, Department General Medicine Consultative Services; General Physician 11/2005 06/2012 Company Name City State A 280-bed hospital 30,000 OPD patients annually ​ Clinical quality operations management department 70 FTE clinicians; managed day day operations department maintained physician relationships; reported System Chief Medical Officer. Led establishment primary care clinic supporting diagnostics. Led planning construction three deaddiction rehabilitation centers. Directed organization yearly medical camps provide access care approximately 900 patients. Established international platform staffing, led worldwide recruitment physicians provide services. Led community health needs assessment project address priority health needs. Directed cultural competency program developed training guidelines health professionals. Collaborated Director Finance develop system-wide unit report cards monitor turnover, fiscal resource use, budgets departmental activities. Active several hospital committees including Member Patient Safety Committee, Physician Leadership Assembly, Strategic Planning Execution Committee. Professional Affiliations American College Healthcare Executives, Member Healthcare Leadership Network Delaware Valley, Partner Healthcare Organization, Ambassador Lean Healthcare Exchange, Member Community Involvement Advisor, Quality Insights-Care Coordination, Medication Safety Project Advisor, Population Health Alliance (PHA) Social Determinants Health Project",HEALTHCARE
"FINANCIAL TECHNICIAN Summary Diligent driven Financial Technician achieved success variety roles increasing levels responsibility. An effective communicator team-builder strong analytical, management organizational skills. Highlights Fiscal budgeting knowledge Analytical Effective time management Inspiring team leader People-oriented Safety-oriented Production scheduling HAZMAT training Strong communication skills Accounting operations professional Natural leader Exceptional problem solver Customer-service focused Flexible Reliable Accomplishments Accounting Skills Operated computers programmed accounting software record, store, analyze information. Auditing Extensive experience Financial Statements audits, reviews, compilations audits Governmental organizations. Accounting Skills Operated computers programmed accounting software record, store, analyze information. Training Responsible providing vision guidance group 8 employees, training sufficient project plans procedures. Supervision Trained civil service workers perform general warehouse duties Trident Refit Facility standards. Experience Financial Technician 05/2010 Current Company Name City State Verified reconciled budget accounts 8 various class submarines totaling 20 million dollars annually. Reviewed updated daily, monthly BOR (Budget Operating Report), OPTAR (Operating Target Report). Perform weekly safety training maintain safe working environment 8 personnel normal working hours. Ensure obligated expenditures agreement monthly financial, unfilled order listings. Utilize following Navy accounting systems; Standard Account Systems, Fleet (STARS FL), Submarine Logistics Data Base (SLDB), One-touch, WEB LIPS, VLIPS, ERP. Material Handler 10/2006 05/2010 Company Name City State Performed various duties involved analytical managerial work associated receiving, handling, maintaining controlling material. Controlled combination walk vault Classified Material kept properly turned appropriate personnel. Handled stored following material: Level 1/Sub-Safe Material, Naval Reactor Plant components, Strategic Weapons Systems material, Trident planned Equipment Replacement (TRIPER), Depot level Repairable (DLR). Properly training new employees safe use MHE (Material Handling Equipment) offloading trailers trucks, flatbed trucks. Storekeeper First Class 02/2003 10/2006 Company Name City State Review place emphasis various management reports computer files identification correction errors/exception codes; make judgmental decisions analysis issue involved; choose course action resolve, correct, update Submarine Logistic Database (SLDB) information. Work independent, communicate liaison Inventory Control Point, Defense Logistics Agencies, General Service Administration, Fleet Industrial Supply Centers, government commercial agencies well global submarine community. Worked Boat Monitor 2 Trident Submarines. Job also consisted performing requisitions boat drops, monitoring submarine requisitions, updating current status completion data. Order tracking high priority requirement timely completion submarine refit emergent repair period. Interpret apply instructions related data, i.e., Federal, Department Defense, Naval Supply System /regulations, policies, methods, procedures related inventory management, traffic, storage issue processing. Responsible material management as: initial planning, provisioning requirements determination; acquisition distribution; accountability; ultimate issue consumption, retention disposal. Knowledge acquisition processes, automated records control systems, carcass tracking, material substitution criteria well storage, issue disposal processes required. Database Administrator, Aviation Storekeeper Second Class 03/1999 03/2003 Company Name City State Database Administrator Naval Aviation Logistic Command Information System (NALCOMIS) aboard USS Kearsarge (LHD-3) 3 years. Assigned Aviation Supply Division(S-6), Aviation Intermediate Maintenance Department (AIMD). Expedited material ordered Marine Group Aviation ground support using various supply systems listing; Fed Log, ICP, Aviation Material Maintenance Repair Listing (AMMRL), Intermediate Material Repair List (IMRL). Performed storeroom inventory inspections 12 storerooms throughout ship USS Kearsarge upon receiving new Supply Officer. Turn-in Depot Level Repairable (DLR's) Aviation Intermediate Maintenance Depot (AIMD) repair. Maintained Aviation Depot Level repairable storeroom totaling $18.2 million dollars. Procurement Navy (OPN) accounts purchasing, knows types, uses, purpose appropriations funds; reconciles financial listings; prepares budget reports; requisitions repair parts, supplies, forms, publications; tracks status requisitions cradle grave. Supervises working parties handling stores; controls inventory using ADP procedures; maintains interprets reports records; prepares open purchases documents; applies regulations maintain security materials documents; redistribution disposition government assets. Send Depot Level Repairable (DLR), DRMO, ATAC, various Inventory Control Points (ICP). Aviation Storekeeper Second Class 12/1995 12/1998 Company Name City State Performed duties issuing material squadrons, shipping, receiving. Performed various warehouse inventories. Provided Logistic Support customer service 8 Aircraft tenant commands attached base including one Top Secret aircraft Squadron. Expedited material high priority listing. Maintaining liaison military federal supply sources commercial manufactures vendors resolution material problems expediting material delivery. Determining material services availability aid management reports computer inquiries system non-system material service requirements. Coordinate customers identify priority jobs material requirements. Identify, analyze, prepare applicable research data via PC input/output System/Program deficiencies changes refer data Branch Supervisor. Pulls issues stocked material various warehouse locations. Operates Material Handling Equipment Government Vehicles one ton. Prepared messages, reports written correspondence pertaining operational technical matters within Supply Department. Package provide transportation urgent material shipments incoming/outgoing. Issue government Bills Lading. Performs related duties including quality control coordination tasks required ensure quality products/services resulting work performed. Receives, inspects accepts emergency incoming shipments. Aviation Storekeeper Third Class 09/1993 12/1995 Company Name City State Processed average 300 requisitions per month anti-submarine squadron upkeep fleet 10 aircraft. Performed debit, credit total accounts computer spreadsheets/databases, using specialized accounting software. Managed accounting operations, accounting close, account reporting reconciliations. Facilitated month-end close processes, invoicing, journal entries account reconciliations. Created monthly reports records, closed terminated records completed chart audits. Implemented airfield safety procedures ensure safe operating environment personnel aircraft operation. Inspected aircraft defects malfunctions, according pre-flight checklists. Coordinated airport vendors regarding fueling catering logistics. Issued travel hotel vouchers pilot aircrew long distance flights canceled flights due maintenance. Developed created effective filing system accelerate paperwork processing. Education BACHELOR OF SCIENCE Adult Work force Education 2015 Valdosta State University City State United States GPA: GPA: 3.68 Graduated Cum Laude Emphasis ACED Adult Work Force Education 3.6 GPA Cum Laude Affiliations Member Evergreen Missionary Church Mass Choir Member Mens Mentoring Group Skills Accounting, accounting systems, ADP, Basic, Budget, Business Management, Conversion, Creativity, Customer Service, Data Base, Database, delivery, ERP, financial, Financial Management, forklift operator, preparing forms, obligating funds, Government, Innovation, inventory management, inventory, Inventory Control, Team Building, Leadership Development, listening, Logistics, managerial, materials, 2000, Weapons, Navy, Naval, NEC, Personnel, policies, processes, Procurement, public speaking, publications, purchasing, quality, quality control, receiving, requirement, research, safety, shipping, Strategic, Supervisor, Supervision, Technician, transportation, written.",AVIATION
"DIGITAL MEDIA CONSULTANT Summary Dynamic results-driven Outside Sales Territory Manager 15 years successful new business development, competitive market share expansion, customer relationship development. Creative,goal oriented motivated team leader develops strong working relationships,adapts well changing environment provides clear direction. Highlights Successful Sales Revenue Generation Leadership Team Building Experienced Account Management Effective Presentation Skills Operations Management Training/Instruction Client Relations/Customer Service Development Adapt Creating Executing Strategies Accomplishments 2004,05, President's Club award recipient. 2013 Top five Digital Solutions Media Consultant working NY Daily News. Started successful magazine publishing company 2004 distribution spanning far Japan. Generated $500,000 advertising revenue. Experience Digital Media Consultant 11/2012 09/2014 Company Name City State Achieved monthly sales goals vigorous marketing selling NY Daily News Digital Solution products small mid-sized businesses. Maintained daily 20-25 face-to-face cold call regimen setup appointments perspective clients NYC, Northern NJ areas. Provided clients multi-service solutions based insight marketing needs. Presented created custom presentations outlining details benefits based client's marketing needs goals. Developed implemented innovative marketing strategies reach sales goals. Strong knowledge Internet sales marketing tool use social media. Successfully managed campaign execution according client's program goals. Manage existing client relationships continuously looking ways grow revenue across team accounts. Drove weekly pipeline development qualified daily meetings field key clients decision makers. Owner Sales Marketing Director 06/2003 07/2011 Company Name City State Responsible overall profitability A.N.S. Multi-Media, Inc. setting publication's overall direction (including editorial, marketing, circulation advertising sales); determined target market, production modes. Planned, organized, directed controlled resources producing publication, including setting budget, allocating controlling costs. Successfully increased magazines production 5000 copies 60,000 copies sold quarterly first 12 months production. •Responsible building advertising base 0 125 clients clients Harley-Davidson, Aprilla Motorsports achieving annual gross sales $250,000 advertising revenue. •Developed Urban Biker brand traditional, non-tradition marketing social media, Urban Biker website, sponsorships, promotional materials. •Directed development advertising sales support marketing materials; media kits, email blast, weekly newsletters. •Created promotional programs help meet sales objectives grow business. •Managed staff 3 graphic designers, 6 freelance writers photographers, full-time sales staff 2 account managers. Major Accounts Manager 05/2007 06/2010 Company Name City State Developed managed hotel vertical market Simplex Grinnell northern New Jersey area. Responsible increasing hotel vertical market Northern NJ. 25%. Achieved goals marketing, selling life safety products new clients, selling existing account base, maintaining ambitious 25+ call per day schedule. Conducted custom presentations new existing clients covered safety needs, benefits, new products. Sold test inspection services life safety systems, along fire alarm monitoring, security monitoring services. Provide solutions customers needs regarding security life safety. Surveyed customers' business analyzed customers' requirements recommend proper test inspection services meet NFPA codes customers' needs. Compiled lists prospective customers use sales leads based information business directories sources. Effectively presented Simplex Grinnell product line services. Sales Manager 09/2002 05/2007 Company Name City State Responsible training managing 10 Whole Sale Account Managers Parsippany, NJ office. Ensured account managers new date marketing materials loan rates weekly.Scheduled trainings new account managers provided supervision needed account manager. Responsible Developing new territories growing account base daily face face calling, promoting benefits Wachovia Bank loan programs. Conducted presentations, training loan products new seasoned mortgage loan officers. Conducted weekly sales meetings training ensuring working company standards. Provided coaching lacking sales numbers. Established sales objectives creating sales plans quota account representatives support regional objectives. Wrote, designed produced weekly marketing material. Responsible directing managing sales activities branch increased loan sales 30% first 6 months. Reviewed loan agreements ensure complete accurate according policy. Conferred underwriters aid resolving mortgage application problems. Responsible performance development Account Managers. Territory Sales Manager 01/1997 09/2002 Company Name City State Responsible leading team six drivers six pre-sales agents covering South Carolina northern Georgia. Responsible ensuring Edy's Product lines delivered customers. Managed 500+ accounts coverage area two states tasked developing independent opportunities lead territory increasing 25%. Led team example promote winning attitude, culture Edy's, teamwork. Increased annual sales profit goals efficient management satisfaction customer needs within assigned territory two states. Oversaw daily operations front line sales team grocery side business annual sales $10 Million. Managed reset schedules, interviewing, hiring, training front line sales staff. Communicated daily team members assigned territory (sales reps, drivers warehouse) ensure customer satisfaction timely delivery products meet. Handled customer request including providing promotion items, flavor samples, removal dated products store Developed assigned accounts relative sales volume, market share, product distribution, space allocation, customer service. Education MBA Business Management Present New Jersey Institute Technology City State United States Relevant Course Work: Organizational Behavior, Economics, Accounting Bachelor's Degree Marketing 2002 University South Carolina City State United States Concentration: Sport Hospitality Marketing Skills Leadership, Team Building, Contract Negotiation, Vendor Relations, Customer Satisfaction, Sales Force proficient, Comfortable working Windows applications, Effective Sales Training",DIGITAL-MEDIA
"BUSINESS DEVELOPMENT MARKETING REPRESENTATIVE Summary Motivated Marketing Manager specializing budgeting, project management staff training development. Thoroughly understands client preferences needs, effectively manages sales teams optimize customer satisfaction boost sales. Highlights Skilled MS Office AS400 Excel, Quickens Cubs-Picklan Fluent Spanish Strong interpersonal skills Skilled multi-tasker Account management Brand recognition optimization Cross-functional team leadership Public relations expert Excellent communication skills Team building expertise Consultative sales techniques Accomplishments Created strategies develop expand existing customer sales, resulted [Number]% increase monthly sales.Managed portfolio [Number] accounts totaling $[Amount] sales.Hired, trained managed team [Number] successful product managers.Launched aggressive growth plans helped increase customer base [Number] [Number] customers. Experience Business Development Marketing Representative January 2000 Current Company Name － City State Identified, developed evaluated marketing strategies based knowledge company objectives market trends. Incoming calls Dealers Consumers Maintain healthy reputable relationship Dealers Management. Negotiated favorable contract structures, fees criteria exceptions. Researched banking guidelines statutory requirements stay updated new laws applications.Researched beneficial investment opportunities made recommendations senior management. Review credit bureau applications consumers decision making approvals declines program guidelines criteria. Train Dealers criteria program guidelines approval accuracy submitting applications.Developed solid estate tax code knowledge base continued research training assist Dealers maintaining favorable look book ratio submitted deals. Problem solving dealer packages submitted funding In house support assigned Field Representatives Market In house products (Direct Mail, Internet Leads, Automated Internet Advertising, etc generating business. Communicate customers and/or opposing counsels regarding status account Review Chapter 13 plans objections value interest vehicles order obtain attorney negotiate customer's attorneys. Junior Accounting Clerk Case Analyst Skip Tracer January 1991 January 2000 Company Name － City State Collected data prepare draft settlement packages clients.Drafted various court documents, invoices enclosures attorneys' request, reconciling 1,300 payments, 2,000 invoices daily. Managed communication courts regarding status petitions granted orders.Analyzed law sources, including statutes, recorded judicial decisions, legal articles, constitutions legal codes.Trained new employees office equipment job duties. Organized legal memoranda client correspondence.Processed summons, subpoenas, appeals motions. Loan Processor January 1989 December 1990 Company Name － City State Adhered federal state compliance guidelines relative retail mortgage lending. Interviewed average [number] mortgage loan applicants per month.Performed daily maintenance loan applicant database.Analyzed applicants' financial status, credit property evaluation determine feasibility granting loan.Created financial analysis reports commercial real estate, borrowers' financial statements, lease reviews market research.Effectively managed [number] client relationships.Provided expert financial advice mortgage educational personal loans.Performed daily maintenance loan applicant database. Education Accounting Business Certificate Accounting 1995 Cypress Community College － City State US Coursework Accounting, Finance Business Administration Certificate Management 1111 XXXX Seminar － City State US Completed Mortgage Underwriter training Legal Marketing Management seminar Languages Bilingual Spanish/English Affiliations Review Chapter 13 plans objections value interest vehicles order obtain attorney negotiate customer's attorneys Skills Banking: Credit Decisions, Credit Evaluation, Advertising, Business Development, Buyer, Buying/procurement, Sales Calls, Exceptions, Internet Advertising, Leads, Marketing, Problem Solving, Filing, Incoming Calls, Accounting, Billing, Clerk, Invoices, Payments, Skip Tracer, Bankruptcy, Mortgage Loans. Sales Account Management: Business Development, Team Building, Marketing Plans, Territory Management, Staff Management training.",BUSINESS-DEVELOPMENT
"CONSTRUCTION SAFETY OFFICER Summary Resourceful extroverted safety professional five plus years hands experience safety coordination. Expert occupational safety emergency management. Well versed handling employee compensation claims supervising risk analysis. QUALIFICATIONS AND EXPERTISE Proficient facility monitoring implementation OSHA employee safety guidelines Demonstrated ability manage care operations, insurance underwriting claim forwarding Expertise filing, handling processing employee claims Thorough knowledge industrial hygiene standards Well familiar OSHA regulatory authorities Adept designing implementing viable precautionary programs based risk analysis Committed establishment, implementation promotion state approved occupational policies guidelines Experience Construction Safety Officer Sep 2010 Jul 2014 Company Name － City State Responsible regular work site inspections bringing safety issues field management. Responsible filing regular local state federal safety reports project. Responsible creating monthly safety briefing project managers executives working main office. Safety Coordinator Nov 2008 Current Company Name － City State Conduct risk analysis issue safe work method statements regularly Monitor supervise standard operation procedures premises Conduct monthly employee safety audits, issue audit reports make necessary changes standard procedures Carry safety inspections incident investigations Conceived implemented unique weekly risk analysis mechanism reduced accident rate 10% Trained 25 employees regarding implementation OSHA regulatory authority guidelines Led company achieving monthly OH&S targets consistently via ensuring implementation best employee safety practices. Safety Intern Jul 2008 Company Name － City State Provided safety guidance operations personnel resort. Forwarded processed employee claims. Anticipated safety hazards via extensive surveying took precautionary measures accordingly. Supervised safety management environmental laboratory department. Construction Safety Officer Aug 2005 Sep 2010 Company Name － City State Responsible weekly work site safety audits distributed field office management. Worked closely field management maintain local state federal safety standards. Responsible developing safety policies project updating policies ongoing projects. Construction Safety Officer Jun 1998 Aug 2005 Company Name － City State Responsible weekly safety reports presented field office management. Responsible quarterly safety audits local state federal safety agencies. Responsible developing updating safety policies work sites. Education Associate degree Risk Management 2008 Barrington College － State Risk Management Associate's Degree Construction Administration 1998 Ullman Community College － City State Construction Administration Certifications Construction Safety Employee Claim Processing Certified Fire Fighter CPR Trained Forklift CertifiedTWIC OSHA 500 Authorized Construction Trainer OSHA Authorized Disaster Site TrainerHAZMAT Certified National Safety Council CP NSC First Aid Instructor Certification ITT – Baton Rouge, LA – Completed courses inBasic PipefittingBasic OperationsInstrumentation Various Other Training Programs, includingOccupational Safety/Health Standards Construction Industry Louisiana Building Construction Trades Council Safety Council CourseFirefighting Skills audit reports, CPR, filing, Forklift, office, office management, personnel, policies, Risk Analysis, Safety, unique",CONSTRUCTION
"CONTACT CENTER SPECIALIST Summary Accomplished dedicated Customer Service Administrative professional 10 years' experience non-profit, finance healthcare fields. Proven track record building rapport establishing lasting relationships clients patients. Reliable, trustworthy driven, strong time management organizational abilities. Highlights Healthcare Finance Policy/account changes Service-oriented Empathetic listener Energetic work attitude Client relations development Proactive problem solver Accomplishments Attained Top Performer GW Medical Faculty Associates status many times areas call volume, attendance punctuality, call answering time personal accommodations patients clients. ​ Exceeded National Automobile Dealers Association incoming rollover goals increasing company's assets rollovers 55%. Experience 12/2015 12/2016 Contact Center Specialist Company Name － City State Provided stellar customer service aspects scheduling, including making, canceling, rescheduling appointments based appointment guidelines department. Answered high-volume patient provider calls (average 90 160 calls daily) proficient exemplary manner. Processed requests submitted clinical staff team members applicable systems. Reviewed chart documents thoroughly accurately determine needs patients. Managed calls organized manner, including trouble shooting issues actively problem solving. Successfully tested implementation guided scheduling Department Medicine Specialties. Assisted management various projects assigned. 05/2011 11/2013 Plan Information Call Center Manager Company Name － City State Managed day-to-day operations Call Center including training staff, management daily tasks special projects department scheduling. Promoted client retention exemplary customer service skills including onboarding new conversion clients well serving point contact existing clients. Supported provided superior service high volume call center via phones, e-mails faxes receiver caller; vectoring incoming calls receive sensitive complicated client issues. Provided telephone web-based client training plan administrators new policies, procedures, regulations. Assisted Plan Information Senior Specialists difficult phone call inquiries; responsible training new Plan Information Senior Specialists. Proactively managed incoming rollovers NADART first lead successful acquisition assets. Other positions held within association: Senior Plan Information Specialist Compliance Analyst 11/2006 05/2011 Plan Administration Specialist Company Name － City State Administered aspects NADART plans including preparing, verifying posting employee employer contributions, earnings fees. Communicated effectively Plan Administrators train daily processing activities. Assist inquiries Plan Administrators phone respond written correspondence. Processed account reversals, commonly controlled transfers, affiliated transfers evaluate process rehired employees. Provided administrative support assistance, i.e. letters, reports, mailings, copies, proofreading, etc. Used comprehensive understanding company policies, procedures, operations order perform variety administrative duties. Education September 2017 A.S. Degree Business Administration Southern New Hampshire University Business Administration National Honor Society/Leadership Success, Sigma Alpha Pi April 2017 Currently working toward Career Certificate Medical Terminology Penn Foster Career School Skills 10 key calculator, administrative duties, administrative support, Call Center, conversion, clients, customer service skills, documentation, faxes, letters, Medical Terminology, MS Office Suite, Word, Excel, PowerPoint, Outlook, multi-line telephone phone System, problem solving, proofreading, scanners, scheduling, trouble shooting, vectoring, web browsing, Xerox copiers",AUTOMOBILE
"CUSTOMER SERVICES Summary Professional Economics 7+ years experience financial sector, administrative assistant, manager, analyst customer services. Optimizing work methods planning execution daily activities correspond position. I ability work fast paced environment, successful maintaining multiple tasks, able work well individually team, dedicated focused achieve objectives. Highlights Leadership Strategic Planner Customer relationship Management Support Financial Trader Analysis Accomplishments Improved department efficiency 40% implementation strategic workflow process improvements. Maintained accurate accounts including cash, inventory, prepaid, fixed assets, accounts payable, accrued expenses line credit transactions. ​ Created new operational planning strategy drive business development ​ Researched, calmed rapidly resolved client conflicts mantain customer relationship. Experience 07/2016 11/2016 Customer Services Company Name － City State Support english spanish incoming call flow Provide information new existing customers support needs finding solutions keep customers satisfied retain business. Navigate computer systems properly conduct objective campaign locate customer data electronic information, records call accurately documenting status comments platform. 06/2013 05/2015 Manager BPO Analyst Company Name － City Lead Team 15 professionals Analysis coordinator risk management Citibank International. Record national international ACH transactions reduce risk fraud comply policies government regulations. Create monthly reports maintain business control. Define strategy bussines plan control volume transactions Train suppot risk personnel new system implementations ans upgrades 10/2008 05/2013 Financial Assistant Trader Company Name － City Support financial investment area buying selling financial assets. Advise customer investments higer returns Find solutions customer's necessities e-mail phone calls. Organize electronic files maintain paper files updates Verify details transactions, including funds received total account balances. Deposite dividend Payments, settle invoices, administer petty cash keep office day provide financial reports office supplies Open ans assign new Client Accounts. Keep confidential information. Education 2014 Bachelor Science Economics City Colombia Economics YENI MALDONADO Languages Spanish English Portuguese Skills Attention detail, Billing, Customer Services, data Analysis, Documentation, e-mail, English, organize files, financial, financial reports, investments, Leadership, meetings, Microsoft office, office, Portuguese, Risk Management, selling, Spanish, Strategic Planning, phone, web page",BPO
"DOMESTIC VIOLENCE COUNSELOR ADVOCATE Summary I responsible self-starter communicates well dedicated providing great customer service staff support. I comfortable working autonomously team-based setting. I calm focused, great prioritizing, completing multiple tasks simultaneously following achieve project goals. Experience 01/2015 Current Company Name － City State Domestic Violence Counselor Advocate The nonprofit organization I work contract Department Children Family Services San Bernardino County since 2010 provide Domestic Violence counseling, education, advocacy support staff clients Eastern office. I work onsite county office Monday Friday 8am 5pm provide follow Duties; crisis intervention, trauma informed care, preventative services, support services victims domestic violence; families, well CFS staff. Services include assessing victims danger, safety planning, assisting victims get emergency shelter, providing weekly domestic violence education classes groups, accompany advocate clients Juvenile Dependency superior court, well linking victims additional resources community. How I provide support services department staff attend daily RAM's (Risk Assessment Meetings). These meetings social workers I provide information collected family present CFS social workers, supervisors management regarding key factors present, not, assessing degree risk family family plan, support system likelihood future maltreatment child adolescent. I also attend TDM's (Team Decision Making meetings) Team Decision Making meeting collaborative process designed produce best joint decision concerning family, child's safety placement, contributions from: Children, Family, CFS staff, family members/parents, child (when appropriate), community partners, service providers, foster parents, family's support networks, supports invited. I follow-up documented outcome referral till services completed cases closed. I also present yearly workshops training CFS staff, new hires interns regarding domestic violence. I also continuously develop provide brochures, written material latest information raise awareness domestic violence. Part regular office duties includes completing daily service log, daily case notes, new client intakes, preparing referral outcome reports letters department court monthly summary reports. 02/2013 07/2015 Company Name － City State Shelter Hotline Advocate I took graveyard position shelter working 4 nights week 10 hours night 10pm 8am duties included; Taking nightly hotline calls: conducting crisis intervention phone person, conducting shelter intakes appropriate referring caller requested resources community. I would provide onsite supervision shelter residence overnight. Daily duties included: Walking shelter every hour assuring residents follow house rules example safety, bed time, curfew, noise level conflict resolution may occur. Working shelter clients consisted teaching independent living skills as, cooking, household chores, laundry, personal hygiene, interpersonal communication, effects domestic violence well working communal living skills. Occasionally I would dispense medication, first aid, hygiene products transporting clients children ER needed. I performed daily documentation client's behavior, actions needs may throughout night file. Part administrative duties maintain, update submit accurate documentation hotline reports, closing files clients exited shelter. I would also make sure shelter offices maintained clean, organized fashion providing variety housekeeping functions daily basis. I frequently asked ensure new personal well versed trained overnight shelter operations procedures providing training new employees, interns volunteers. 08/2008 04/2013 Company Name － City State Domestic Violence Counselor Advocate I began working agency administrative assistant helping office program director, regular office duties included, answering screening heavy volume phone calls first 2 years included hotline calls, handling mail, filing, making copies, maintaining accurate inventory office supplies, ordering supplies assisting Clients intake paper work. After completing state mandated 40 hour training I worked way advocate part new duties included assessing clients providing crisis intervention needed. I facilitated support groups life skills, empowerment workshops. In 2009 office program director left I took managing day day operations outreach center well working clients one one 2009-2011. The added responsibility coordinate local organization provided us food food pantry used buy food past. I collaborated local community partners, agencies organizations work together provide clients families many services need mountain. I planned put fundraisers event community raise awareness domestic violence sustain agency, accomplished take back night event, candlelight walk, ice cream social well tabling yearly resource fairs making presentation local schools, agencies organization. I also responsibly train new office hires volunteers well part presenting State Mandated Domestic Violence training agency conduct 2 times year. 09/2005 07/2007 Company Name － City State Administrative Assistant My general office duties included fielding screening phone calls administration sales representatives. I handled daily billing invoicing two office locations one state Saint Louis MO. I responsible accounts receivable collections. I assisted coordinating LTL shipping prepared import documentation customs, Acor imported ball bearing parts China. I prepared daily reports, spreadsheets, return goods authorizations payable verification verified potential client's credit references provided references existing clients. 09/2000 06/2005 Company Name － City State Administrative Assistant My responsibilities included conducting I-9 review, drug test, reference criminal background checks potential employees accordance EEOC regulations agency standards. My daily duties included updating maintaining client employee data agency's computerized system. Performed clerical duties typing, faxing, sending e-mails, well as, handling agency's correspondence. I addressed clients employees inquiries/concerns assisting directing appropriate party timely manner. I scheduled conducted interviews clients potential employees. I performed follow-ups clients employees first month work checked regularly basis. Responsible accounts receivable accounts payable. I also created maintained agency's website. Education 1995 Citrus College General Education General Education 1992 Glendora High School West College Medical Assistant High School Diploma Domestic Violence 40hour training Languages Bilingual Fluent Spanish Skills Microsoft Office: Word, Excel, Power Point, Outlook Programs: AIMsi, OMS Systems, UPS Worldship ALICE, Apricot. Type 40 WPM, 10-key touch Sign Touch",ADVOCATE
"HR DIRECTOR Summary HR Professional offering 15 years progressive experience including extensive practice multi-unit businesses (in state locations). Highly driven achieve company goals. Expertise developing implementing HR plans procedures smoothly little guidance. Strong conflict resolution skills. Comfortable taking lead employment protocol compliance anticipating staffing needs. Highlights Employment law knowledge Benefits administrator Manager coaching training HRIS applications proficient Employee relations Staffing recruiting professional Off-boarding Employee handbook development Experience November 2007 October 2014 Company Name City State HR Director Plan, organize implement facets HR New Kent horse track 8 track betting sites throughout Commonwealth, approximately 650 employees (250 permanent 400 seasonal) Review federal state laws confirm enforce company compliance. Provide employee relations guidance counsel levels management; conduct investigations needed Worked senior-level management create fair consistent HR policies procedures Assessed employee performance issued disciplinary notices Created modified job descriptions within departments compliance FLSA Coordinate manage Family Medical Leave (FMLA), Short/Long Term Disability (STD/LTD) Evaluate maintain Worker's Compensation claims; annual WC OSHA reporting Represent Company unemployment, EEOC related hearings Conduct benefits administration 125 benefit-eligible employees, including reconciliation payment monthly Recruitment hiring seasonal employees, including new hire orientations Maintain HRIS (ADP Enterprise) employee files Partner upper management reduction workforce action severance packages. Manage in-kind donations made Company well coordinating volunteer work New Kent Food Pantry. October 2004 March 2008 Company Name City State HR Generalist assigned station, division, corporate personnel 30 TV stations 1 communications company across Southeast, approximately 2,000 employees Manage FMLA, STD, LTD, Worker's Comp division Maintain division job requisition database; provide recruitment/retention support field Ensure EEO Broad Outreach maintained Performance management planning implementation Organize train field HR annual benefits open enrollment Design deliver monthly reports division HR Director Corporate HR Vice President Provide employee relations counseling investigations Participate wellness committee, Community Outreach, Employee Engagement Coordinate deliver annual HR conference corporate HR team. January 2004 October 2004 Company Name Benefits Administrator Administer benefit plans 27 newspapers TV stations, approximately 3,500 employees Process enrollments daily using PeopleSoft 8.0 Assist corporate field HR personnel regarding benefits issues/questions Assist Benefits Director planning implementation annual Open Enrollment Ensure rules regulations pertaining company's benefit plans, including HIPAA followed. February 2001 January 2004 Company Name City State HR Coordinator HR 4 daily 2 weekly newspapers, approximately 400 employees. Report payroll biweekly using Simplex/Winstar timekeeping system Recruit open positions; Manage onboarding Provide assistance employees managers regarding policies processes Organize conduct annual open enrollment benefits; consult employees benefit programs general procedures Design deliver weekly monthly HR payroll reports upper management; Maintain PeopleSoft HRMS database personnel files Reply employment/wage verifications employees; conduct exit interviews; handle unemployment claims; complete annual wage surveys Administer maintain COBRA, STD, LTD WC files addition OSHA reporting Conduct annual anti-harassment safety training. Education Newberry College City State Mathematics Computer Science Mathematics Computer Science Batesburg Leesville High School City State H.S. Diploma GPA: GPA: 3.5 Honor graduate GPA: 3.5 Honor graduate Skills ADP, Benefits, counseling, database, employee relations, hiring, HRIS, HR, Director, meetings, Enterprise, newspapers, payroll, PeopleSoft 8.0, PeopleSoft HRMS, Performance management, personnel, policies, processes, Recruitment, reporting, safety, TV Professional Affiliations Professional Human Resources (PHR) Human Resources Institute, 2006 current Member: Society Human Resources Management Richmond Society Human Resources Management Member: Reid Institute",HR
"PRACTICE MANAGER Executive Summary Strategic, motivational, solutions-focused leader MBA extensive experience analyzing systems/processes implementing mission-critical infrastructure improvements Broad based experience healthcare industry including regulatory/corporate compliance, strategic planning, contract negotiations. Craft implement key quality improvements enhance quality patient care secure regulatory compliance Proven track record success developing solutions significantly improve efficiency business operations; experience developing implementing multi-year budgets operational plans. Excel corporate environments across diverse industries ability collaborate effectively colleagues, executives, client groups. Core Qualifications Proficient Windows 2000/XP/7;Novell NetWare 4.x/5.x/6.x; EMR (Allscripts McKesson); TCP/IP Enterprise Networks; Enterprise Virus Protection; Asset Management/ITIL; Arcserve/Backup Exec/Net Backup; Symantec Ghost; Cable Installation/Management; LANDesk; Window Server 2000/2003/2008; HIPAA/HITEC Professional Experience Practice Manager Aug 2014 Current Company Name － City State Develop annual planning, budgeting productivity levels corporate accounting. Prepare detailed business financial activity reports use financial ratios statistical trending market-wide growth. Improvements top line growth 39.4% building effective hospital team, ensuring safe engaging environment, improving medical quality business performance. Responsible cost containment, cash control/banking, asset protection, loss prevention, inventory management, Federal DEA compliance. Develop deploy new hospital initiatives including training physician partners, implementing efficient patient workflow intake discharge community marketing/outreach campaigns. Build client base providing extraordinary service existing clients initiating new marketing plans. Information Technology Manager Feb 2012 Sep 2013 Company Name － City State Ensured regulatory compliance integrity health information systems. Provided support surveys, ADR, internal audits. Mentored ensured professional development new clinical employees providing onsite educational programs supported seasoned clinical staff making field visits. Member Performance Improvement committee oversaw compliance department operations. Information Technology Manager Sep 2008 May 2011 Company Name － City State Revised technology initiatives, developed strategic/operations plans drive business operations. Provided technical support EMR (Allscripts) projects. Developed, authored, distributed, enhanced processes improved procedural manuals/policies Standardized purchasing, procurement, inventory, network operations. Championed mission-critical operational changes required new system, network, telecommunication system training employee development. Recognized developing teams processes boosted growth, profitability, efficiency. Revised clinical training collateral, delivered classroom instruction, conducted clinical visits ensure field staff competencies EMR system. Marketing Director Feb 2007 Sep 2008 Company Name － City State Led marketing initiatives including service packaging, advertising campaigns, seminar rollouts agency placements, endorsements, media activities, service reviews, website referrals. Oversaw communication 3rd part public relations. Director Information Systems Jan 2004 Feb 2007 Company Name － City State Implemented agency's first disaster recovery plan minimize productivity loss. Established equipment lifecycles maximize use technology throughout organization. Created delivered agency computer/security training collateral instruction increase end user knowledge minimize agency risks. Boosted user satisfaction doubling bandwidth 2 remote sites tripling bandwidth corporate site, ensuring usage VoIP future projects. Reduced maintenance costs, improved productivity, increased employee security, decreased travel expenses implementing Verizon cell phone plan replace pagers, included Field Force Manager Integrated backend clinical system scheduling. Education Master Business Administration (MBA) Keller Graduate School Management － City State Bachelor Science Telecommunications Management DeVry University － City State Certifications Cisco Certified Network Associate (CCNA/CCAI) Leadership Training ITIL Foundations Certification Sniffer University Sniffer Distributed Training Certified Novell Administrator (CNA 5.1) HIPAA/HITECH Regulation Skills ADR, advertising, Arcserve, Asset Management, agency, Backup Exec, Backup, banking, Budget Management, budgeting, business operations, Cable, CCNA, Cisco Certified Network Associate, CNA 5.1, Change Management, Conflict Resolution, corporate accounting, client, clients, Customer Relations, disaster recovery, educational programs, Employee Relations, financial, Ghost, information systems, Innovation, instruction, internal audits, inventory management, inventory, ITIL, Leadership Training, regulatory compliance, loss prevention, marketing plans, marketing, market, Window, Windows 2000, 2000, Enterprise, network, Networks, Novell NetWare 4.x, Certified Novell Administrator, packaging, Performance Management, Policies, processes, procurement, Project Management Leadership, public relations, purchasing, quality, scheduling, Staff Development, strategic, Strategic Planning, surveys, Symantec, TCP/IP, technical support, telecommunication, phone, employee development, VoIP, website, workflow",INFORMATION-TECHNOLOGY
"ENGINEERING TECHNICIAN Professional Summary Seeking Position Engineering Technician. SUMMARY Qualifications. Fifteen years R&D lab support. Troubleshoot debug system component level. Ten years test lab setup test equipment configuration. Over ten years quality analyst/Inspections. PC board rework (fine pitch hole soldering) Test plan test case development. Validation regression tests execution documentation. Complex system troubleshooting. Results-driven focused Engineering Technician prioritizes safety, cost-effective solutions exceeding customer expectations. Skills Exceptional time management Operational analysis Root cause analysis Technical plan execution aptitude Highly dependable Detail-oriented Product improvement Strong leader Manufacturing process controls Proficient SolidWorks Decisive Work History 11/2012 Current Engineering Technician Company Name – City State Completed projects effectively applying engineering, technical maintenance procedures. Used precision test equipment oscilloscopes, multi-meters, waveform generators spectrum analyzers. Followed verbal instructions hand sketches adapt modify tooling. Improved product quality customizing tools eliminating variability. Initiated contact vendors built solid working relationships them. Followed manufacturing field reports resolved outstanding problems. 01/2009 10/2012 Quality Analyst/Document Control Specialist Company Name – City State Collaborated engineers new product introduction phase develop verify design changes. Improved product quality customizing tools eliminating variability. Initiated contact vendors built solid working relationships them. Followed manufacturing field reports resolved outstanding problems. Conducted engineering detailed experimental tests collect design data assist research work. Used precision test equipment oscilloscopes, multi-meters, waveform generators spectrum analyzers. Implemented schematics, diagrams written verbal descriptions effectively solve engineering project issues. 11/2007 01/2009 IT Associate Company Name – City State Configure test computer components windows XP Vista OS. Install patches virus protection software. Migration legacy system latest technology. Support end users issue resolution training. Report bugs bug database, track bug progress verify bug fixes. Create, modify execute test cases qualify releases multiple servers platforms. Set individual users common resources i.e. network printers. Work closely software, hardware engineers QA team members identify bugs, report resolve technical issues. 04/2003 11/2007 Test Technician Company Name – City State Unit test individual components. Work closely developers investigate resolve technical issues. Setup, Configure execute system performance tests. Qualification Regression tests Verification bug fixes/resolution. Report problems bug tracking system. Compiled data generated graphs interpret results suggest key operational improvements. Followed verbal instructions hand sketches adapt modify tooling. Collaborated engineers new product introduction phase develop verify design changes. 02/2000 04/2003 Computer/Network Instructor Company Name – City State Build computer networks (exp. Peer-to-peer, client server) Setup different types network Protocols usage. Configure, setup troubleshoot computer networks related problems. Maintain computers components used classrooms. Prepare students A+ examinations. Work students isolating computer problems process elimination. Troubleshoot complex system component level. 01/1990 02/2000 Network Systems QA Tester Company Name – City State Define write system test plans used qualification testing HP's NetSever line Products Configure, setup install Server operating systems clients OS. Developed test cases marketing requirements functional specification documents. Plan, configure setup test bed clients (Windows environment) servers facilitate validation HP's Server systems. Conduct black box testing using manual automated methods. Report problems bug tracking system tracked resolution. Analyze problems identify root cause documented test status results. Work closely software hardware engineers resolution problems. Quality Assurance Technician Company Name – City State Implemented schematics, diagrams written verbal descriptions effectively solve engineering project issues. Reformatted large datasets use technical applications. Compiled data generated graphs interpret results suggest key operational improvements. Completed projects effectively applying engineering, technical maintenance procedures. Completed projects effectively applying engineering, technical maintenance procedures. Used precision test equipment oscilloscopes, multi-meters, waveform generators spectrum analyzers. QA Tester Company Name – City State Implemented schematics, diagrams written verbal descriptions effectively solve engineering project issues. Reformatted large datasets use technical applications. Completed projects effectively applying engineering, technical maintenance procedures. Used precision test equipment oscilloscopes, multi-meters, waveform generators spectrum analyzers. Completed projects effectively applying engineering, technical maintenance procedures. Education 1991 Bachelor Science Electronics Engineering Technology San Jose State University City State Electronics Engineering Technology A.S Computer Science Mission College City State Computer Science Skills A+, client server, hardware, computer networks, Computer sales, clients, database, desktops, Documentation, functional, HP, HP NetServers, Inventory management Control, laptops, marketing, materials, Windows, windows XP, Migration, network printers, network, NICs, operating systems, OS, progress, Protocols, Purchasing, QA, RAID, repairs, repairing, servers, specification, Technical Support, Troubleshoot, Troubleshooting, Upgrading, usability testing, validation, Vista",ENGINEERING
"ENGINEERING MANAGER Professional Summary Experienced product development Engineer manager able collaborate cross functional team well customers sales bring brand new offerings new markets. Skilled managing cross functional team continuous improvements meeting project deadlines. Offering 6 years experience field. Skills Microsoft Office Microsoft Project Product development Quality Research Six Sigma Green Belt Solid Works Visio Prioritization Personnel management Critical thinking skills Team management Analyst, Visio Agency Consulting Cost analysis Critical thinking Designing Dialysis Direction Develop drug Functional IIa ISO Leadership Market development Microsoft Office Microsoft Project Personnel management Design process Product development Product management Quality Researching Research Sales Six Sigma Solid Works Team management Validation Work History Engineering Manager 03/2018 Current City State Create maintain Technical Files per MDR requirements well attaining 510k legacy products. Assess testing gaps legacy products design creep. Experienced working multiple departments. Experienced training leading engineers order investigate field complaints, Gap analysis building Technical files/DHF. Experienced leading team engineers lead aspects design process, including regulatory needs per market development per design control. Tasked create test plan analysis existing Class I, II III products Testing per latest applicable requirements. Trained team conducting project related cost analysis, test gap analysis researching ISO/EN ISO/ASTM requirements. Leading companywide EU MDR product transfer testing Infusion products, Dialysis products standalone products. Provided technical direction MDR 510k related projects initiatives engineers technicians. Project Engineer II 03/2017 03/2018 Company Name – City State Working product management, Clinical Analyst, sales, regulatory determine optimal design inputs new products. Completed design transfer attained 510k Class IIb device year. Lead cross functional team including consulting agency order Develop drug device combination product research optimal process using DOE order mass production. Leading aspects design control designing solid works process validations V&V Testing. Analyzing resolving field failures investigation testing. Experienced working international regulatory teams providing information foreign registration. Responsible gap analysis test planning order create meet deadline projects. Experienced reviewing approving validation activities well provide support staff achieve project milestones. Experienced working cross functional teams complete projects tasks. Engineer I 06/2013 03/2017 Company Name – City State Worked bring Drug Device Combination product mass production. Completed new Class IIa product completed project 10 months. Completing CAPAs resolving field failures research testing. Developed new testing methods designed tooling new testing. Experienced using Injection Molding Machine Create Test Prototypes. Found cheaper responsible vendor MRI related testing. Education Bachelor Science Mechanical Engineering 05/2013 Temple University City State Certifications Management Leadership Certification Six Sigma Greenbelt certification Work History Engineering Manager 03/2018 Current City State Create maintain Technical Files per MDR requirements well attaining 510k legacy products. Assess testing gaps legacy products design creep. Experienced working multiple departments. Experienced training leading engineers order investigate field complaints, Gap analysis building Technical files/DHF. Experienced leading team engineers lead aspects design process, including regulatory needs per market development per design control. Tasked create test plan analysis existing Class I, II III products Testing per latest applicable requirements. Trained team conducting project related cost analysis, test gap analysis researching ISO/EN ISO/ASTM requirements. Leading companywide EU MDR product transfer testing Infusion products, Dialysis products standalone products. Provided technical direction MDR 510k related projects initiatives engineers technicians. Project Engineer II 03/2017 03/2018 Company Name – City State Working product management, Clinical Analyst, sales, regulatory determine optimal design inputs new products. Completed design transfer attained 510k Class IIb device year. Lead cross functional team including consulting agency order Develop drug device combination product research optimal process using DOE order mass production. Leading aspects design control designing solid works process validations V&V Testing. Analyzing resolving field failures investigation testing. Experienced working international regulatory teams providing information foreign registration. Responsible gap analysis test planning order create meet deadline projects. Experienced reviewing approving validation activities well provide support staff achieve project milestones. Experienced working cross functional teams complete projects tasks. Engineer I 06/2013 03/2017 Company Name – City State Worked bring Drug Device Combination product mass production. Completed new Class IIa product completed project 10 months. Completing CAPAs resolving field failures research testing. Developed new testing methods designed tooling new testing. Experienced using Injection Molding Machine Create Test Prototypes. Found cheaper responsible vendor MRI related testing. Skills Microsoft Office Microsoft Project Product development Quality Research Six Sigma Green Belt Solid Works Visio Prioritization Personnel management Critical thinking skills Team management, Analyst, agency, consulting, cost analysis, Critical thinking, Designing, Dialysis, direction, Develop drug, functional, IIa, ISO, Leadership, market development, Microsoft Office, Microsoft Project, Personnel management, design process, Product development, product management, Quality, researching, Research, sales, Six Sigma, Solid Works, Team management, validation, Visio",ENGINEERING
"CONSTRUCTION MANAGER Professional Summary Motivated Construction Manager highly effective finding best methods possible complete exceptional construction projects. Strong knowledge building construction civil engineering principles concepts. I collaborate successfully staff contractors complete multi-million dollar projects. Skills OSHA Certified Excellent customer relations Subcontractor management Knowledgeable construction safety Best building practices Interior exterior renovation Scaffolding Commercial construction expert Fall Protection Plan (FPP) Strong interpersonal skills Design experience Project scheduling Building systems services State Certified Erosion Sedimentation Control Inspector Designed built custom homes. Considered Subject Matter Expert construction trades. Held State Certifications Concrete Field, Asphalt Field, Soils Aggregate. Project scheduling State Certified Erosion Sedimentation Control Inspector. Held recertified Field Concrete Testing, Soils Aggregate Compaction, Nuclear Gauge Safety Hot Mix Asphalt field. Panned, Designed built Custom Homes. Subject Matter Expert construction trades Work History Construction Manager 06/2011 02/2014 Company Name – City State Perform construction Management and/or construction Inspection duties involving erection new structures; installation equipment systems; alteration major repair existing structures, accomplish studies design work complex, conventional nature and, provide technical expertise guidance Contracting/Engineering team negotiations individual delivery orders. Serve Construction Manager multiple construction sites responsible overseeing design construction projects involving large scale state facilities infrastructures involve managing sizable monetary expenditures rigid time frames completion. Manage Observe investigates construction stages identify possible problems contractor's work performance delivered materials equipment Complete contractors Performance Evaluation. Performs biddability, constructability, environmental reviews plans specifications determine whether documents clear materials readily available. Reviews plans specifications determine whether project completely functional. Schedule perform progress meetings conference contractor resolve differences opinion. Acts technical representation interpreting clarifying drawings and/or sketches, specifications proposal documents delivery order procurement process. Prepares reports reflecting progress construction activities, site weather conditions, construction delays unusual circumstances. Reviews approves contractors' payment estimates construction progress measurement data, reports materials equipment used information gathered field inspections survey reports. Coordinates construction operations contractors and, applicable, using agency representatives, ensures using agency informed construction status. Reviewed plans specs schematic design pre-construction. Coordinated utility service providers according project schedules. Obtained building specialty permits local jurisdictional agencies. Conducted weekly production operations contractor meetings, facilitated stronger communication ability resolve critical issues. Conducted critical pre-installation conferences general contractors, subcontractors, consultants manufacturer's representatives. Worked construction administration consultants plan field observations schedule. Digitally archived weekly progress technical “Knowledge Base” photographs assigned projects. Prepared followed required punch lists. Oversaw entire building turnover process, enhancing communication construction management. Offered direction landscape architects landscaping projects. Conducted routine quality audits ensure work progressing per specifications initiated corrective actions. Guided directed third-party inspectors project construction, commissioning closeout. Implemented systems improve process efficiency reduce project duration. Construction Manager 04/2003 06/2011 Company Name – City State Reviewed plans specs schematic design pre-construction. Coordinated utility service providers according project schedules. Conducted weekly production operations contractor meetings, facilitated stronger communication ability resolve critical issues. Performed regular job site observations provide direction general contractor personnel. Conducted critical pre-installation conferences general contractors, subcontractors, consultants manufacturer's representatives. Worked construction administration consultants plan field observations schedule. Digitally archived weekly progress technical “Knowledge Base” photographs assigned projects. Prepared followed required punch lists. Oversaw entire building turnover process, enhancing communication construction management. Assisted operations group warranty service repairs. Offered direction landscape architects landscaping projects. Provided safety kits construction personnel, complied safety protocols job site. Prepared regular interval progress reports. Offered technical assistance service providers. Reported quality performance site site construction managers. Conducted routine quality audits ensure work progressing per specifications initiated corrective actions. Guided directed third-party inspectors project construction, commissioning closeout. Avoided construction delays efficiently following site inspections timely manner. Supported construction management emergency repair restoration oil natural gas pipeline systems. Trained promoted continued education onsite crew members. Performed project acceptance inspections. Conduct scheduled training Construction Inspectors. Hire review inspection staff assume administrative responsibilities. Education Certificate Completion Transportation Construction Management Institute 2012 Virginia Tech City State Coursework Project Management, Construction Management, Accounting Continuing Education Construction Management. Studied Project Scheduling Budget. Accomplishments Directed installation twin 1500 -gallon septic tank system corresponding drain field. Managed construction budget $14 million dollar. Received letter praise Commissioner Transportation. Received award outstanding student industrial arts department. Skills agency, delivery, functional, managing, materials, meetings, negotiations, procurement, progress, proposal",CONSTRUCTION
"DONOR ADVOCATE Professional Summary Organized professional passion help others. Backed four years classroom teaching experience, one year leading international children's choir two years Donor Relations, I enjoy working others effort help feel valued successful. I creative thinker, eager learn discover new ways implement strategies order successfully reach others. Skills Detail-oriented Effective time management Strong written oral communication skills Strategic thinker Goal-oriented Relationship building CRM Experience Salesforce software Work History Donor Advocate 08/2017 03/2020 Company Name – City State Responsible cultivating relationships managing giving goals 300 donors Created individualized communication plans giving goals donor benchmark marketing strategy Ensured donors properly acknowledged, personally thanked, updated impact gifts Worked internal departments secure appropriate project information created offers proposals used secure gifts Executed specific plan retain upgrade donors Used CRM systems, including Salesforce Team Leader Children World Choir 07/2016 06/2017 Company Name – City State Led team 19 individuals including 13 children Philippines, Nepal, Honduras Uganda 10-month tour across United States Directed multiple concerts per week International Children's Choir Routinely coordinated concert details venues Built professional relationships partners across United States Responsible communicating vision mission World Help stage Ensured safety welfare children extensive travel Taught dance instructed children throughout tour Presented information child sponsorship humanitarian aid needs concerts Elementary Teacher 08/2012 06/2016 Company Name – City State Increased student interest participation classroom creating implementing thought-provoking hands-on activities Bolstered student confidence achievement structured, data- driven remediation enrichment lessons Collaborated colleagues ensure effective instruction, practice, assessments implemented successfully meet needs various learners Established behavior management system foster respectful classroom environment, reducing distractions increasing learning time Fostered meaningful relationships students parents build trust collaboration better meet individual goals Achieved 100% pass rate Virginia Reading SOL test 100% pass rate two years row Virginia Math SOL test Education Bachelor Science Special Elementary Education 2011 Liberty University City State Skills Detail-oriented Effective time management Strong written oral communication skills Strategic thinker Goal-oriented Relationship building CRM Experience Salesforce software Work History Donor Advocate 08/2017 03/2020 Company Name – City State Responsible cultivating relationships managing giving goals 300 donors Created individualized communication plans giving goals donor benchmark marketing strategy Ensured donors properly acknowledged, personally thanked, updated impact gifts Worked internal departments secure appropriate project information created offers proposals used secure gifts Executed specific plan retain upgrade donors Used CRM systems, including Salesforce Team Leader Children World Choir 07/2016 06/2017 Company Name – City State Led team 19 individuals including 13 children Philippines, Nepal, Honduras Uganda 10-month tour across United States Directed multiple concerts per week International Children's Choir Routinely coordinated concert details venues Built professional relationships partners across United States Responsible communicating vision mission World Help stage Ensured safety welfare children extensive travel Taught dance instructed children throughout tour Presented information child sponsorship humanitarian aid needs concerts Elementary Teacher 08/2012 06/2016 Company Name – City State Increased student interest participation classroom creating implementing thought-provoking hands-on activities Bolstered student confidence achievement structured, data- driven remediation enrichment lessons Collaborated colleagues ensure effective instruction, practice, assessments implemented successfully meet needs various learners Established behavior management system foster respectful classroom environment, reducing distractions increasing learning time Fostered meaningful relationships students parents build trust collaboration better meet individual goals Achieved 100% pass rate Virginia Reading SOL test 100% pass rate two years row Virginia Math SOL test",ADVOCATE
"CONSTRUCTION Summary The purpose submitting resume company obtain position opportunity utilize training skills technician industry. I experienced warehouse technician field -wiring 508 A UL soft starters, hard starters assuring high level excellent customer service satisfaction maximum productivity; maintaining clean safe warehouse. Also security experience skills Microsoft Office Applications including Word, Excel, CCTV PowerPoint; I also competent customer service satisfaction installing direct TV ability gain knowledge certain products able sell public. I solid leadership communication skills. I also positive person willing take different tasks eager learn. These skills exemplified previous employment Sprecher Schuh. As Wire-man Warehouse worker duties ranged able sale products answering inquires repair wiring enclosures. By applying position allow expand professionally develop learn new skills. I team player-I enjoy positive outlet fellow co-workers contributed success others. I would like thank all, time consideration. Enclosed copy resume containing contact information work history. Thanks again. Sincerely, Edgardo M. Dubose To secure position utilize training skills manufacturing industry contribute success organization. Managing employees projects · Competent Microsoft Applications-Word, Excel, PowerPoint · Maintain solid communication skills-oral written · Ability remain focus productive daily managing repetitive tasks · Knowledge chemical labeling mixing · Quality control · Manufacturing work place · Operating sit-down Forklift Highlights Immaculate Customer Service Driver Safety Test Certificate Certified work Autistic Individuals Security Certification- Levels 1, 2, 3 Forklift Pallet Jack Certificate Ebiz, Management, professional Team lead training Hvac, Emergency Life crisis building evacuation skills Chemicals Understanding reaction Experience 01/2014 01/2015 Construction Company Name － City State Construction houses. Subcontract Aslide. Applying Sofit, Siding. Use saw, hammer, drill, tape measure etc. Covers wood home exterior. 01/2014 01/2014 Wire-man Assembler Company Name － City State Assemble Chromatograph. Build product scratch. Inspect products use. Apply circuit board. Soldering. Wire. Inspect shipping. Used power tools. 01/2011 01/2013 Wire-man Company Name － City State Read electronic circuits schematics. Circuit board soldering. Wire. Multi-task using voltage reading assembly production. Use power tools understand basic mechanics tools. Install repair electric wire. Build soft starters, hard starters. Drill Tap. Assemble Enclosure. 01/2011 01/2012 Security Guard Company Name － City State Front desk answer phones supplying customer service. HVAC systems, elevators. Security cameras. Patrol building secure. 01/2010 01/2012 Technician Company Name － City State Consult helping customers plan direct TV. Multi-tasking building satellites installing,. Assigning membership handling account information. Install wire outlets, cut wire, ground wire, check output wire. Use power tools drills, saws etc. Birddogs used find signals. 01/2009 01/2009 Supervisor Company Name － City State Provided excellent customer service satisfaction. Fielded phone calls emails. Managed inventory. Maintained building equipment. Supervised employees. Track incoming outgoing packages. Assemble appliances furniture. 01/2004 01/2008 Sales Representative/Care Provider Company Name － City State Sale Representative incoming patients. Scheduled appointments potential clients visit site. Answered inquires benefits services site. Provided potential clients different services packages. Responded directed complex incoming calls. Maintain daily log appointments. Maintain clean, working livable environment patients. Resolved customer service inquires regarding: Billing payments schedules Benefits. Authorization treatments medicine. Education Fire Science BAKERSFIELD COLLEGE － City State Fire Science HOUSTON COMMUNITY COLLEGE － City State Skills basic, Benefits, Billing, clients, excellent customer service, customer service, Forklift, hammer, HVAC, Inspect, inventory, Team lead, Multi-tasking, Pallet Jack, cameras, power tools, reading, Read, Safety, schematics, shipping, Soldering, tape measure, answer phones, phone, TV",CONSTRUCTION
"ACCOUNTANT Summary Creative, active prove ability manage multiple tasks seeking position whereby personal technical skills applied developed. The ability screen candidates ensure qualifications. The ability negotiating salaries preparing job offers. Conducting appropriate investigation calling references performing background check. Conducting orientation sessions new employees. Set KPIs job description position. Ability manage employers' benefits programs. Manage types leaves like annual, sick, maternity casual leaves using advanced systematic methods full analysis. Preparing performing induction training new employers. The ability preparing periodic quizzes used evaluate product knowledge. Communicating job vacancies preparing required assessment. Set performances drivers allied organization goals. Excellent understanding applying Company Objectives, Strategy Organization Culture. Excellent Skills conflict resolving. Excellent Ability Identify Personal Differences Build tailored development Plan. Excellent Ability train guide groups different backgrounds Adapt different Cultures. Excellent Ability identify relationship different unrelated aspects. Excellent Ability Identify Potentials, Design Conduct Development plan. Excellent Ability lead low performers track. Excellent Ability rewrite rules reach Exceptional Decisions. Ability Set Develop Business Quality Bench marks. Excellent Awareness applying Customers Handling Techniques. Ability Assess Trade Zone Potentiality Set Proper Sales Tactics. Excellent Ability Identify Products Services Advantages train team best-selling techniques. Excellent Ability Identify Risk eliminate Process gaps may cause fraud cases. Auditory Understanding Vodafone Application. Excellent Listening Skills. Excellent Reporting Skills. Excellent Presentation Skills. Goal Oriented Excellent Communication Skills Vocal Mailing. Highlights Master International Business Administration [MIBA] (Ongoing [ESLSCA]) Microsoft Office [Word, Excel, Access, Power point, Outlook]. Microsoft Visual Studio (Visual Basic 6.0, Visual Basic .Net) Build design web pages desktop applications. Department: HR. Experience Accountant November 2001 June 2004 Company Name Liaising networking range stakeholders including customers, colleagues, suppliers partner organizations; communicating target audiences managing customer relationships; sourcing advertising opportunities placing adverts press local, regional, national specialist publications radio, depending organization campaign; managing production marketing materials, including leaflets, posters, flyers, newsletters, e-newsletters DVDs; Ability classify customers based geographic cluster basis. Writing proofreading copy. The ability implement forecasting based newest theories. liaising designers printers; organizing photo shoots; arranging effective distribution marketing materials; maintaining updating customer databases; organizing attending events conferences, seminars, receptions exhibitions; sourcing securing sponsorship; conducting market research customer questionnaires focus groups; contributing to, developing, marketing plans strategies; Managing budgets. Evaluating marketing campaigns. Monitoring competitor activity. Supporting marketing manager colleagues. Customer service representative June 2004 November 2006 Company Name Retail Supervisor December 2006 September 2008 Back office Trainer new hiring retailers till Nov 2009 Operation Support analysis retail stores' figures. Set action plans improvement. Tracking warehouse stock. Training development dep. Set evaluation system. train new hiring staff company policy, persuaders, product knowledge, applications, Handling customers. Join Vodafone retail academy team certified trainer. Cascade retail academy training material How achieve sales target, How Handle angry Customers, How inspire team, How motivate low performance people, How prepare sufficient forecasting, How use mindset positively. Assistant store manager Prepare monthly annually reports, finding new professional ideas achieve sales target. Motivate staff members Inspiring supporting achieve KPIs. Set required action plans determined improvement areas evaluating progress. Compare store KPIs sales target achievement, customer experience score (NPS) Mystery Shopper score, Number people achievement Number complaints. Education Middle East Language School (MES) Faculty commerce, Alexandria University, Accounting Dept. Master International Business Administration Vodafone Retail Academy MIBA ESLSCA Oxford Business School GPA: 3 years First Egypt ""Vodafone Partner"". 3 years First Egypt ""Vodafone Partner"". Certifications COURSES CERTIFICATIONS Strategic Human Resource Management [HRM] (Oxford Business School) Microsoft Certified Professional [MCP] (Microsoft) Vodafone Best Retailer (Vodafone) Personal Information Possessing solid knowledge business finance, training development backed superior communication, computer presentation skills. Have intensive experience handling customer needs complaints, keen work both. Date Birth 20 Sep -1978 Marital Status: Married. Military Status: Exempted. Skills Visual Basic .Net, Accounting, photo, advertising, Arabic, budgets, business administration, conferences, databases, English, exhibitions, Fast, focus, forecasting, French, hiring, Human Resource, HR, International Business, Managing, marketing plans, market research, marketing, marketing materials, MBA, Access, Back office, Microsoft Certified Professional, MCP, Excel, Microsoft Office, Outlook, Power point, Word, networking, newsletters, organizing, posters, press, printers, progress, proofreading, publications, radio, Retail, sales, seminars, Strategic, Trainer, typing, Visual Basic 6.0, Microsoft Visual Studio, web pages, written Additional Information PERSONAL INFORMATION PERSONAL INFORMATION Possessing solid knowledge business finance, training development backed superior communication, computer presentation skills. Have intensive experience handling customer needs complaints, keen work both. Date Birth 20 Sep -1978 Marital Status: Married. Military Status: Exempted.",ACCOUNTANT
"BUSINESS DEVELOPMENT CONSULTANT Skills 3-D, budgets, color, Council, CPT, client, floor plans, Forklift, Manufacturing Processes, presentations, real estate, Safety, sales, seminars, spreadsheet, Technician, vision Experience March 2014 August 2014 Company Name City State Business Development Consultant Phoned, emailed actively followed potential leads given management. Answered calls scheduled appointments sales team. Logged customer information VinSolutions. Confirmed appointments scheduled follow ups customers. Notified necessary departments appointments set. Maintained goal 8-10 appointments created daily. Recorded daily weekly appointment information spreadsheet measure success goals. November 2011 April 2014 Company Name City State Senior Design Consultant Developed exterior design concepts planned schematic color finish colors chosen. Reviewed project costs, budgets adherence schedules. Ensured project vision design intent reflected successfully. April 2009 November 2011 Company Name City State Expo Design Desk Associate Generated sales leads design associate. Assisted lead designers floor plans, elevations 3-D perspective views prior presentation client. Assisted designers material boards in-house review presentation. Reviewed project costs initially home owners. Voted Employee Committee President planned employee events fundraisers. March 2004 March 2009 Sales Associate/Wall Paper Specialist Sherwin Williams, Lawrence ,KS. Ordered, contacted handled wallpaper sales. Passed skill level tests 95th percentile month. Organized conducted presentations faux finish clinics public. Cultivated long term relationships area contractors. Primary representative area home shows real estate seminars. Visited home sites assess fulfill customer needs interior exterior projects. Education Training University Kansas Interior Design Bachelor's Degree Interior Design 2016 Professional Certified Production Technician, Manufacturing Skill Standards Council (MSSC): Profile CPT certified Safety, Manufacturing Processes Production Forklift Certification Washburn Institute Technology, Topeka, KS, Silver Level, Kansas WorkReady! Certification, 2016 OSHA 10, General Industry Certification May,2007 University Kansas City State Interior Design Bachelor Fine Arts Interior Design",BUSINESS-DEVELOPMENT
"SENIOR STUDENT ACCOUNTS OFFICER Summary Dedicated Financial Aid/Student Accounts Officer 7 years experience delivering outstanding service prospective current students parents. Well-versed working student information systems, Campusvue, PowerCampus PowerFAIDS. Extensive experience working student financial aid programs federal regulations. Self-motivated professional highly proficient developing creative solutions implementing objective decision making. Maintains positive attitude works hard build team relationships.Desires role increased responsibly authority. Experienced budgeting strategic planning. Highlights Microsoft Office ImageNow CampusVue PowerCampus PowerFAIDS VA Once Right Signature Ten Key Documentation reporting Packaging student aid awards Federal financial aid need analysis Polished communication skills Process implementation Cultural sensitivity Problem resolution Member NASFAA Experience Senior Student Accounts Officer September 2012 Company Name － City State Complete financial planning prospective current students Ensure students aware enrollment requirements receive Federal Institutional Aid Award certify Federal Private Loans undergraduate graduate students Counsel advises students parents financial options obligations Award financial aid adjust funds due enrollment status Audit student files ensure compliance Federal regulations Collect current past due payments new, current, withdrawn students Work students set payment plans fit budget meets University guidelines Provide quality customer service students, faculty staff Maintain logs records tasks Train new employees Manage caseload 400 students Counsel VA students benefits Complete financial aid verification process Responsible invoicing self pay students Responsible retention goals Ensures students financially eligible continue classes Maintain performance record 99% students packaged repackaged Assist Ready Pay reports Assist Federal Work Study Program. Financial Aid Officer December 2010 September 2012 Company Name － City State Completed financial planning prospective current students Counseled advised students financial options obligations Audited reconciled VA financial aid files ensure compliance Federal regulations Provided financial aid information groups within organization Worked organizations departments promote Financial Aid awareness Developed implemented policies procedures within department Helped hire, train motivate new staff members within department Certifying official Department Veteran Affairs Served Student Activities Board Campus Facilitator MBA distance learning classes Worked students set payment plans fit budget met University guidelines Helped maintained 90/10 ratio. Student Accounts Officer Financial Aid Officer April 2008 September 2010 Company Name － City State Completed financial planning prospective students Counseled students financial obligations Certifying official Department Veteran Affairs Handled accounts receivable accounts payable Helped maintain 90/10 ratio Financial Service Representative March 2007 April 2008 Company Name － City State Sold, opened maintained customer accounts Opened closed loans Made sales goals Responsible lobby management Licensed Insurance Agent SunTrust Investment Services, Inc. Recommended innovative alternatives customers reduce unnecessary Researched market trends surveys used information stimulate sales Lectured financial management strategies problem resolution techniques Teller Supervisor September 2006 March 2007 Company Name － City State Managed 5 tellers Created end month reports Enforced bank guidelines Handled customer complements complaints Trained coached new current tellers Vault Teller Financial Service Representative Level 2 January 2005 January 2006 Company Name － City State Sold, opened maintained customer accounts Opened closed loans Led sales meetings Teller November 2004 February 2006 Company Name － City State Made referrals potential sales Advised customers new products Cashed checks Handled deposits Education Masters Business Administration Human Resource Management 2010 Colorado Technical University － City State GPA: GPA: 3.73 Human Resource Management GPA: 3.73 Bachelor Science Business Administration 2008 Virginia Commonwealth University － City State Small Business Entrepreneurship Select One Interests Additional Information Skills",BANKING
"FINANCE MANAGER PLANT CONTROLLER Summary Ten years experience high-volume manufacturers, demonstrating leadership strong project management execution skills. Instrumental reducing labor overhead $2.5 million contributing operational goals business profit. Strengths include financial reporting, forecasting, budgeting process internal control. Highlights A highly motivated educated, goal success orientated individual ten years professional work experience within US China, eight years Reckitt Benckiser (Fortune #160) Regal Beloit (Fortune #713) Profound knowledge management accounting, cost, inventory accounting, familiarity General Accepted Accounting Principles (GAAP) Strong organizational, analytical interpersonal skills keen attention detail Played key role core management team expanded roles supporting IT supply chain functions Strategic financial planning expert Business performance improvement Knowledge GAAP guidelines SOX Compliance Certified Public Accountant (CPA) Oracle JDE /Global Shop Proficient Microsoft Office Thrives pressure Solution-oriented Staff leadership development Goal Focusing/motivation Flexibility adaptability: Adapt changes Accomplishments Cost Reduction Established coordinated robust plan control operations including period financial results variance analysis, expense budgets, cost standards, together necessary controls procedures effectuate plan short long term, drove $2.5M annual savings labor variable overhead. Gross Margin Improvement Improved margin accuracy, drove gross margin 3.6% year-over-year increase Provided accurate variance analysis sourcing team, operation teams variance spending control Analyzed gross margin customer, gave valuable feedback sales team strategic planning margin improvement Inventory Control Lead annual physical inventory, identified discrepancies, decreased finished goods inventory cycle count 50%. Coordinate material team inventory control assisted plant reaching lower days inventory outstanding (DIO) Team Contributions Expanded roles provided support IT, supply chain functions Work pressure limited resource time Provided valuable insight support important decisions senior managers Leadership: truly respected peer, provided guidance achieve goals stepped needed support. Experience Finance Manager Plant Controller Nov 2013 Current Company Name － City State Replaced prior CFO prior Regal acquisition. Led key initiatives re-established credibility finance team, played key role management team. Improved margin accuracy, drove gross margin 3.6% year-over-year increase (COGS reduction); Led obsolete inventory review drove significant reduction; also assisted sourcing team improved DIO reduction Provided reliable timely project project expense, capitalization, amortization spending data departments. Prepared monthly quarterly forecast, well annual operations planning, including top line sales, capital expenditure, variable cost projects (4-6% year year reduction), SG&A business three year long range planning. Improved finance closing process shorted closing duration 1-2 days closed 7 gaps added 5 control procedures ensure monthly financial reporting accuracy Provided accurate timely reports mechanical finance group Expanded roles provided support IT, supply chain functions Plant Controller Jan 2011 Dec 2013 Company Name － City State Manage financial accounting functions manufacturing plant generating annual external sales $65M internal sales $35M. Accountability extends financial reporting, products profit operating expense analysis, capital project planning, inventory control. Established coordinated robust plan control operations including period financial results variance analysis explanations, expense budgets, cost standards, together necessary controls procedures effectuate plan short long term. Prepared monthly financial reviews submitted financial reports, timely accurate basis. Strived continually improve financial reporting, forecasting budgeting process, standardized work. Lead HVAC operation finance team create standard operating procedures (SOP) job instruction breakdown (JIBs) annual budgeting process. Continuous improvement pursuit ""work faster smarter"" core values Springfield finance team. Selected Contributions: − Communicated opportunities threats forecast assisted management team making decision taking actions, plant achieve $7.8 M operating margin, 3% higher annual operating plan. − Analyzed supported plant manager execute one shift platform plant, drove $2.5M annual savings. Lead annual physical inventory, identified discrepancies, decreased finished goods inventory cycle count 50%. Ensure internal control plant level operating effectively accounting department compliance corporate initiatives accounting standards (US GAAP). − Worked engineering manager variable cost productivity projects led financial analysis achieve $2.8M savings vs OP plan $2.1M. Senior Financial Analyst Jan 2007 Jan 2011 Company Name － City State Tracked provided business leaders North America inventory reports plants logistics centers Assisted plant controller $100M operational budget planning, including labor, variable overhead fixed overhead. Lead cost allocation project annual standard cost roll up. Ensured implementation company cycle count policy monthly meetings operations adjustments, audits counts quarterly basis, monthly tracking validation count program, quarterly audit finished goods inventory. Selected Contributions: − Closed, maintained reconciled plant general ledger − Analyzed variances monthly basis tracked variances forecast reported deviations gaps management team − Coordinated engineering manger conduct fixed assets audit accelerated calculation. − Conducted post audit review capital spending projects. − Oversaw monthly closing process report plant performance identified possible cost saving opportunities Marketing Manager Jan 1998 Jan 2000 Company Name － City Shanghai, China Attained sales 1.3 million US dollars year 1999 helped company establishing growing profitable business Developed strategic marketing planning, created new markets expanded customers base Led projects initiating relationship customer, developed project IT team end project completion. Education Master Accountancy Accountancy 2011 Missouri State University Certified Public Accountant Green Belt Trained Lean Six Sigma (2011) Master Accountancy Missouri State University B.S. Accounting Missouri State University B.S., Accounting Missouri State University International Finance Accounting, Business Amsterdam Business School International Finance Accounting Studies Amsterdam Business School, Holland B.S. English Shanghai International Studies University － City CN B.S., English Shanghai International Studies University, Shanghai, China Certifications Certified Public Accountant Skills Budgeting, Forecasting, Financial Analysis, Financial Reporting, Cost Accounting, Variance Analysis, Cost Reduction, Standard Actual Costing, GAAP, Hyperion Continuous Improvement, Inventory Control, Six Sigma trained Certified Public Accountant Results-Oriented Mindset, work pressure, accountability, adaptability, team player, energized motivated, excellent interpersonal communication skills.",FINANCE
"COMMUNICABLE DISEASE SPECIALIST Summary Bachelors Health Science 7+ years experience social services medical health settings, working diverse populations military, public health care fields. Creative resourceful social service professional talented quickly mastering new skills processing new information. Highlights Knowledge principles practices epidemiology relates communicable disease surveillance, investigative techniques, conduct outbreak investigations, data management Knowledge emergency preferred Incident Command Systems (ICS) Skill demonstrating cooperative, professional attitude cultivate relationships within outside organization Skill prioritizing organizing multiple tasks ability complete projects timely manner Experience /Knowledge HIV STD Experience Electronic Medical Record (EMR)Management Information System (MIS) Sendss Case Management, VHN Experience Disease Intervention Specialist (DIS) Experience/knowledge interpret test result HIV rapid test clinic field setting Respond inquiries provide detailed technical information concerning related principles, practices, issues, measures, techniques procedures Experience Communicable Disease Specialist January 2014 December 2015 Company Name City State Assists implementation timely disease intervention strategies decrease prevalence communicable diseases. Performs investigations, data collection, analysis, interpretation. Performs reporting surveillance activities. Prepares documentation communicable disease case investigations occurring within district. Provides case management clients various communicable diseases sexually transmitted diseases HIV/AIDS. Provides direct diagnostic therapeutic services public health clients clinic field setting. Provides educational programs, outreach events sessions enhance public understanding sexually transmitted diseases HIV/AIDS. Placement Specialist February 2013 December 2013 Company Name City State Assessed level risk children conducting face-to-face interviews alleged child victims caretakers. Collaborated law enforcement children physically removed caretakers. Testified court level risk children placed agency's legal custody. Ensured children placed permanent stable families within short time frame possible. Supervised visits children parents testified regarding status agency and/or parent's progress towards court approved placement. Provided support families providing early intervention referrals community services well providing resources family counseling, mental health, food banks, substance abuse programs order families become self sufficient. Sexual Assault Response Coordinator August 2010 May 2011 Company Name City State Ensured victims sexual assault received appropriate responsive care. Tracked services provided initial report final disposition. Advocated ensure views victim considered decision-making process. Provided commanders broader understanding sexual assault annual sexual assault prevention response training. Conducted sexual assault case management ensure services offered received documented. Chaired monthly case management meeting improve reporting effectiveness. Provided tracking reporting sexual assault numbers dispositions military sexual assault cases monthly, quarterly, annually. Administrative Assistant November 2009 August 2010 Company Name City State Performed administrative support including word processing, mail preparation, copying, distribution, telephone calls, travel orders child youth personnel. Prepared variety correspondence, memorandums, reports timely manner required day-to-day operation. Assisted maintenance leave records, time attendance records weekly basis. Electronically sent retrieved messages ensured risk management procedures (i.e., abuse prevention, identification, reporting procedures; accident prevention) followed. Demonstrated ability communicate effectively, orally writing. Healthcare Finder October 2007 August 2008 Company Name City State Triaged incoming specialty health care referrals/authorizations order priority processing. Electronically entered TRICARE beneficiaries' medical information government database. Coordinated authorizations physicians/or case managers according established Humana contract guidelines include timely data entry. Monitored outstanding pended authorization referrals timely completion. Communicated disciplines medical military community. Identified directed military family members appropriate, cost effective medical care. Connected customers deliver optimal customer experience. Education Certification Six Sigma Lean Professional (SSLP) 2014 Management Strategy Institute LLC Certification HIPAA Certified Professional (HCP) 2013 Management Strategy Institute LLC Bachelor's Health Science Columbus State University City State Health Science Skills Effective strong communicator (written oral) skills Organizational ability multi-tasking skills Problem solver – Creativity forethought anticipating solving complex project issues Ability respond flexible manner reprioritize work situations change Ability demonstrate sound judgment taking appropriate actions regarding questionable findings concerns Ability work independently part effective team environment Ability maintain security sensitive confidential information",HEALTHCARE
"FREELANCE IT CONSULTANT Career Overview Highly skilled, results-driven Information Technology Specialist/Consultant experience business operations, infrastructure management, software/hardware support, high/low end PC Microsoft Server administration, software development. Core Strengths Excellent critical analytical skills Business process management Superior organizational, interpersonal, Advanced level hardware software time management testing Effective listening communication Content management systems skills Mobile application development Troubleshooting problem solving Accurate customer needs assessment proficiency Exceptional telephone etiquette Intelligent project management Vast technical knowledge experience Qualifications Excellent critical analytical skills Skills Active Directory, Active Directory, Application Development, budget, Business Management Development, business operations, business plan, C++, hardware, Network systems, consultation, Consulting, client, clients, client support, databases, database, Designing, Document management, graphics, HTML, imaging, Information security, Information Technology, Java, LAN, Director, managing, access, C#, Microsoft Office, Microsoft Office products, Windows 7, Windows, Windows 8.1, Windows 2000, 2000, Microsoft Windows XP, Windows XP, Migration, multi-media, Network Administration, Network hardware, Network security, Network, Networks, Novell Network, operating system, organizational, PC Repair Support, Copier, PHP, Printer, problem resolution, processes, project plans, reporting, servers, scripts, Software design, MS SQL, SQL, strategic, technical support, systems support, Upgrading, Vista, Visual Basic, website design, XML Work Experience Freelance IT Consultant Worked closely technology vendors distributors gain access equipment, software accessories keep technology costs within budget. Designed implemented PC laptop re-imaging process lower operating system installation configuration 14 hours 1 1/2 hours per computer. Provided expert technical support problem resolution customers. Information Technology Specialist 04/2012 － Current Company Name － City State Acting liaison departments meet exceed industry standards technology requirements, business operations Network security. Developing managing project plans reporting status updates IT Director, COO Executive Director. Increasing efficiency infrastructural technologies organizational processes. Executing self-created business plan designed lower overall business operations cost 81%. Training 400+ employees use Windows 7 Professional, Windows 8.1 well as; Microsoft Office products. Creating strategic business plan join technology business operations together. Upgrading Network hardware, software accessories. Advising assisting IT infrastructure implementation management processes. Sharing Network systems management responsibilities. Overseeing remote client support services. Finalizing migration Novell Network Microsoft Active Directory Windows Server 2012. Designing planning install Microsoft System Center Configuration Manager SCCM). Writing batch scripts allow 200+ clients access Microsoft Terminal Services Active Directory environment. Information Technology Consultant Network Solution/Owner 04/2007 － 12/2012 City State Provided consultation appropriate business software efficient hardware solutions. Acted liaison clients, vendors product distributors. Configured LAN's WLAN's. Designed, tested, installed monitored client Networks, computers, home theater multi-media equipment. Analyzed system registry data infected computers servers. Sold installed highly efficient Network equipment quicker database response times. Help Desk Specialist 08/2011 － 04/2012 Company Name － City State Provided technical support network applications. Monitored advised standards relating client-side interfaces, website design graphics development. Served operating system expert provided advanced technical support employees within school district. Improved reliability education software, systems databases. Worked clients analyze computing inefficiencies, recommended implemented appropriate technologies fit within school district's budget. Maintained composure patience faced difficult customer situations. Assisted migrating Novell Network Microsoft Active Directory environment Windows Server 2008. Shared task re-imaging 3000 computers self-created, custom built Windows 7 Professional complete operating system migration Windows XP. Education Training 1 2012 Minnesota School Business － City State United States Associate Applied Science Computer Science Computer Science Information Technology AAS Application Development Android, C++, C#, Java, PHP, SQL Visual Basic development Business Management Development Microsoft Network Administration Microsoft Office 2010 Information Technology Internship",INFORMATION-TECHNOLOGY
"SENIOR FACILITIES AND CONSTRUCTION PROJECT MANAGER Summary Thirty years experience Manager Director Facilities, Project Construction Management various challenging environments; twenty two Higher Education. *Successful managing Facilities, Ops Systems, M&O Capital Budgets, Assets, Staffing Bargaining Agreements. *Responsible 600 acres property, 150 buildings, 60 Union skilled technical maintenance staff, budget managers, construction maintenance managers, grounds horticulture, custodial staff, transportation fleet managers, shipping receiving staff, post office managers, sustainability staff business managers. *Developed maintained high standards discretion, integrity, communication, leadership, life safety building code compliance, staff, student faculty safety training OSHA compliance *Proven team building skills, quality personnel acquisition, effective success administering progressive discipline union environments, able create positive organizational change required directed. Professional Development Skills *Facilities Management Professional, FMP Certified Project Manager *Facilities Technology Management *Electrical Engineering Technology *Construction Management *Licensed Master Electrician *Certified Advanced Fire Security Alarm Designer *Certified Fiber Optics Network Connectivity *Supervision, Effective Communication Team Building Certifications *Technical Strengths Include; Electrical, Fire Security, Fire Suppression Systems, Life Safety Systems, HVAC Mechanical Systems, Boilers, Infrastructure Management, Sustainability Energy Management, AutoCAD, GIS ArcView, MS Office Project, Computerized Maintenance Management Programs. *Certified Code Compliance (Structural, Gas, Fire, Electrical, Plumbing, Energy, Life Safety, NFPA Building Codes) *Property inspection, analysis, acquisition, development, planning, zoning construction management. Experience 08/2015 Current Senior Facilities Construction Project Manager Company Name － City State Manage multi-discipline construction, maintenance life safety projects. Manage technical support staff, contractors, energy providers, life safety building codes compliance, service contract project negotiations, professional consulting firms various State, City Federal regulatory agencies. Roosevelt Island, Manhattan, NY, residential community 15,000 people. There 147 acres property various types occupancies, as; public schools, Cornell University, business, athletic facilities, performing arts residential. 01/2012 01/2015 Director Buildings Company Name － City State Researched additional property space development accordance organization objectives. Planned strategy applied tactical measures ensure efficient management assets resources. Directed facilities staff including; trade supervisors, project managers, procurement office, budget management business office, accounts payable skilled union trade staff 60. Directed construction, renovations, repair, energy management, operations special events 150 buildings totaling 2 million sq. ft. 600 acres property. 01/2012 01/2015 Director Buildings Company Name － City State Maintain courteous, diplomatic professional demeanor maintaining good relationships personnel, internal external organization. Professional experience vendor negotiations, project design, budgeting project construction. Manage utility costs usage; Natural Gas, Propane, Electricity Commodity Delivery, Telephone, Water Waste Water. Annual budgeting capital expenditures, construction, maintenance operations. Annual $10 million budget). Member Senior Administrative Teams, as; Union Bargaining Units Negotiations, Drug Task Force, Emergency Management, Mass Casualty Incident Management, Master Plan Development Campus Life Safety. 01/2007 01/2008 Project Manager Estimator Company Name － City State Estimated electric projects values $25,000 $2,000,000. Including; high voltage, HVAC control, electrical distribution, BMS, emergency power, data center, fiber optic, fire alarm, security alarm card access. 01/1998 01/1999 Facilities Maintenance Manager Company Name － City State Managed supervised facilities plant operations, repairs, renovation projects maintenance. 01/1994 01/2012 Assistant Director Buildings Grounds Company Name － City State Managed facets supervision, management operations related construction, maintenance operations. Including; Life Safety systems, fire alarm, security alarm, surveillance, building envelopes, energy management systems, electrical HVAC systems, plumbing, sustainability alternative energy projects, environmental services, recycling codes compliance state, city federal agencies. Infrastructure management of; water sewer systems, 13,200 volt secondary electrical systems, fiber optic IT systems, fire suppression systems safe roads walks. Union trades management, supervision bargaining unit negotiations. 01/1990 01/1994 Lead Electrician Company Name － City State Project examples: NY State Prison, Tire Recycling Plant, Re-activated Carbon Plant, Waste Water Treatment Center City New York. 01/1986 01/1990 Lead Electrician Business Manager Company Name － City State 01/1983 01/1986 Apprentice Journeyman Electrician Company Name － City State Commercial, Industrial Residential Systems. 01/1979 01/1983 Air-Base Ground Defense Company Name － City State Military Police, Leadership Positions, Honorable Discharge E-4 Sergeant. Education Training 2015 Facilities Technology Management Electrical Engineering Technology Empire State College Dutchess Community College Electrical Engineering Technology 2013 FMP Facilities Management Professional International Facilities Management Association Boston University 1982 Electricity-Electrical Construction Maintenance Mohawk Valley Community College Skills accounts payable, Administrative, arts, budget management, budgeting, budget, building codes, capital expenditures, consulting, Delivery, electrical systems, energy management, special events, Facilities Management, HVAC, Leadership, access, office, Natural Gas, Negotiations, personnel, Plan Development, plumbing, Police, procurement, project design, renovation, renovations, repairs, Safety, strategy, supervision, technical support, Telephone, Water Treatment",CONSTRUCTION
"TIMESHARE SALES Summary I extremely confident skills, mentorship, education experience set apart rest. Many would describe character someone always dedicated project hand willing go extra mile. I've managed large projects provided meticulous attention organizational processes correct flaws when/if occur. I searching lucrative career Sales I embodied skill connect people, ask right questions find need desire product property. Currently living Brickell originally NYC. Searching great company I contribute exceptional sales, work ethics, creativity leadership. Highlights Sales marketing Skilled multi-tasker Team player Microsoft Office Knowledge leasing market conditions Fast learner Personable Quality assurance control Results-oriented Contract management Relationship building Detail-oriented Excellent communicator Member The National Association Realtors​ National account management Established track record exceptional sales results Excellent communication skills Energetic Resolution-oriented Well-versed contract law Effective Retail Sales Manager Social media savvy Start-up experience Large cash/check deposits expert Invoice processing Highlyprofessional Proficient Microsoft Office Client management Sales presentations Tech-savvy Experienced entrepreneur First time buyer specialist Highly professional Proficient Microsoft Office National Association Realtors Experience 05/2016 Current Timeshare Sales Company Name － City State Presentation Wyndham Vacation Ownership product pre-qualified potential new owners guests. Generated exceptional sales initializing transactions utilizing proper closing techniques. Provided follow new owner ensure ultimate customer satisfaction. 10/2015 Current REALTOR Company Name － City State Rent, buy, sell property clients. Perform duties, study property listings, engaging prospective clients, accompany clients property site, discuss conditions sale, draw real estate contracts. 11/2014 Current FOUNDER/CEO Company Name － City State Start-Up Motor Coach Transportation Company. We provide luxury transportation Hotel, Stadium Convention Centers Miami. Specifically transfer large groups 50 people corporate events, team building outings, sporting events more. Managed wide variety customer service administrative tasks get business running properly licenses, insurance, capital loan programs Informed customers sales promotions friendly engaging manner. 01/2010 10/2014 FOUNDER/CEO Company Name － City State Excelled arranging outrageous, one-of-a-kind experiences deep sea Shark Diving, Exotic Car Rentals, Luxury Vacation Home Accommodations, Luxury Yachts, Jet Charters Events. Created sales pitch Sales team lead team 30 200 sales per day. Conduct PR, Sales Client Relations. Mentored trained sales team. 03/2006 09/2009 Contracts Project Manager Company Name － City State Site consisted 86 Whole Ownership Residences (Price Range: $1M $17M) 212 Fractional Ownership Residences (Price Point: $100,00 $550,000 1/12 Interest) Direct supervision Contract Supervisor indirect supervision Contracts processing team along supervision support sales marketing team. Timely notification sales executives follow special circumstance, cancellations, defaults. Effective training contracts processors regarding procedures, policies responsibilities contracts processing personnel, well legal requirements regarding accepted contracts point sale. Enforcement procedures established ensure contract documents completed correctly sales executives. Provided leadership supervisory direction administrative support personnel sales executives sales management. Monitor owner/sales executive assistance quality, procedures methodology Quality Assurance Department. Problem Solving, Account Management, Client Relations, Sales closer, customer service/sales, People Management, Accounting Principals Practices,. 01/2005 03/2006 Contracts Manager Company Name － City State Hired directed processing team company's largest conversion project 848 units Directed team prepare condo documents purchase contracts according standard. Liaison escrow company, bank, appraisers, customer developer Planned initiatives developed workflow positive results including overall corporate sales One-on-One Consultation customers regarding purchase contract. Unit walkthroughs Provided on-site technical support server structure due technical career history. 01/1999 11/2004 Project Manager Company Name － City State Negotiated Voice Data contracts clients fortune 500 service providers. Developed new business procedures adjusted business plan reflect effective sales results Hired developed technical sales savvy work force. Coached trained employees follow business procedures. Responsible large percent firm's revenue growth 2000 2001 fiscal year. Exceptional project management delivering workflow managing developers project direction. Awarded #1 Sales NTT/VERIO 2001. Education 2000 Business Administration Pace University － City State 1996 High School Diploma Marketing Murry Bergtraum HS Business Careers － City State USA Languages English Fluent Spanish Beginner Skills Sales, Sales Management, Staffing, Workflow, Account Management, Accounting, Administrative Support, Business Plans, Consultation, Contracts, Conversion, Client Relations, Customer Service, Invoicing, leadership, legal, People Management, Managing, Marketing, Marketing Manager, Excel, Policies, Problem Solving, Project Management, Quality, Quality Assurance Affiliations Member The National Association Realtors",SALES
"CONSTRUCTION COORDINATOR Summary Dedicated results-driven OSP Specialist twenty years progressive diversified experience Outside Plant Telecommunications Engineering Construction, Wireless Backhaul Engineering, Low Latency Optimization related areas. Proven skills include ability manage multiple projects meet critical deadlines, knowledge construction methodologies associated placement aerial underground systems, design, engineering, estimation budgeting, project management, analysis, problem solving, various CAD programs. Highlights Manage multiple projects MS Office proficient Reliable dependable Detail-oriented organized Multitasking Construction specialist Design print fluency NEC codes regulations OSHA codes regulations Microsoft Office Programs AutoCad Microstation ArcMap Visio OSP Insight IDDS ICGS CMA Experience Construction Coordinator 10/2014 Company Name City State •Responsible construction activity related extending relocating cable fiber optic plants lines business. •Direct oversight contractors capital budgets per company contracts capital guidelines •Support node split implementation •Maintain SMB weekly reporting streamlining process coworkers, allowing time produce results projects Consultant (Temporary Contract) 02/2014 10/2014 Company Name City State •Latency Optimization Solutions, design engineering OSP Engineer 05/2012 02/2014 Company Name City State OSP Field Survey Route Design Design Engineering aerial underground cable routes AutoCad Planning estimation projects Prepare detailed permit, construction placement drawings OSP Engineer 12/2011 05/2012 Company Name City State OSP Fiber Optic Wireless Backhaul Design Engineering. Project Estimation budgeting. Procure ROW Easements. Interface necessary people procure ROW, easements, pole permits, etc. Create, update maintain records associate projects. Wireless Backhaul Consultant (Contractor) 01/2012 03/2012 Company Name City State •Wireless Backhaul Optimization, Design Engineering OSP Engineering Manager 11/2008 11/2011 Company Name City State Telecom Network Analysis Optimization. Scope full project estimation. Low latency solutions design, engineering implementation. Dark, Lit Dim fiber design, engineering implementation. Negotiation third party fiber providers. National International network planning design. Wireless Backhaul design engineering. Owner 10/2002 10/2010 Company Name City State Project Construction Management Consulting Services. Design Engineering. Permitting, ROW Easement. Aerial Underground Construction. Directional Boring. Bridge Attachments Building Entrances. Quality Control. Splicing, Testing Troubleshooting (Routine Emergency). Asbuilts. 24 Hour Emergency Repair Service OSP Engineer 02/2005 09/2008 Company Name City State •IDDS, ICGS, Posting, Quality Control OSP Engineer 10/2004 02/2005 Company Name City State FTTP Field Design. Crew Supervision, Scheduling, Time Sheet Approval, etc. OSP Specialist 07/2004 09/2004 Company Name City State FTTP Design, Engineering, Permitting Drafting. Fiber Optic Feeder Design, Engineering, Permitting Drafting. OSP Broadband Engineering. OSP Broadband Engineer 08/2003 05/2004 Company Name City State System Wide Audit Documentation. OSP Insight. Testing Mapping OSP Project Manager 04/2002 06/2003 Company Name City State Project Manage 230 mile fiber optic build Northeast Pennsylvania. Permit applications, acquisition tracking. Project Estimation. Pole Line, Underground, Bridge Design. Construction Planning, Coordination Crew Supervision. Quality Control. Asbuilts. Project Tracking Reporting. Site ROW Acquisition. Inspection cable routes. Material Issues Reconciliation. Daily interfacing customers, utilities people aspects telecommunications utilities industry including Utility Companies, Government Agencies, Right Of Way Authorities. Working knowledge industry standards, construction methods practices. OSP Deployment Engineer /Project Manager 02/1996 04/2002 Company Name City State Design, Engineer Project Manage fiber optic, copper, wireless builds. Pole Line, Underground, Bridge Design. Laterals, Building Entrance Long Haul. Coordinate oversee PaDot Utility Relocation projects. Supervise construction cable route builds. Permit applications. Site ROW Acquisitions. Project Estimation, Site Surveys, Facility Inspection. Inspection cable routes. Hot Cut Design Splicing. Testing troubleshooting. Emergency repairs outside plant aerial underground. Daily interfacing customers people aspects telecommunications utilities industry. Working knowledge industry standards, construction methods practices. PA, NJ, DE One Call Screening 100% accuracy reliability. Off hours One Call screening Pennsylvania, New Jersey Delaware 100% accuracy reliability. Education High School Diploma General 1986 Exeter High School City State Electrical Engineering Pennsylvania State University City State Skills Construction Management Multitasking Project tracking record keeping Network Design Drafting MS Office Optimization Permitting Quality Control Reporting Scheduling Supervision Troubleshooting",CONSTRUCTION
"HEALTHCARE CONSULTANT Executive Profile Proven leader solid performance seeking new challenges bring comprehensive set skills company. Former military leader, certified instructor, designated Subject Matter Expert 2 fields medicine, experienced public speaker. Skill Highlights Skills Used Microsoft Office, Smarttech SMART Board, Public Speaking, Public Relations, Marketing, Sales Instructor/Writer Combat Medic Advanced Individual Training 1st Detachment, 108th Training Command Augusta, GA November 2014 October 2015 Train, lead, mentor upcoming healthcare specialists. Be example ""what right looks like"" new healthcare practitioners follow. Read, revise/edit, publish teach course material healthcare program graduates 30,000 individuals annually. Project management regarding training program tasks. Supervise logistics monthly synchronization meetings catering event planning security logistics monthly gatherings key leaders public venues. Teach NREMT curriculum students attempting EMT certification. Evaluate NREMT practical skills EMT certifications. Teach CPR/BLS. Teach TCCC core curriculum advanced skills. Teach additional skills mass casualty management, patient administration, disaster management, critical thinking, leadership development, convoy operations, logistics, supply chain management, necessary skills Healthcare Specialist US Army. Instructor/Writer Infantry Battlefield First Aid Alpha Company, 2nd Infantry Battallion, 29th Infantry Regiment Fort Benning, GA November 2012 November 2014 Responsibilities Teach TCCC core curriculum First Aid classes 220 Infantryman. Teach additional skills mass casualty management, critical thinking, leadership development, medical evacuation logistics, necessary skills save lives. Supervise records management instructor credentials, supply orders, equipment maintenance, building/site maintenance. Emergency Care Sergeant, Squad Leader Echo Company, 2nd Infantry Battallion, 29th Infantry Regiment Fort Benning, GA April 2011 November 2012 Hospital, Pre-Hospital, Long-term Geriatric Population, VA Home/Clinic, Acute Care, Phlebotomy/Lab, Immunization Clinic, Medical/Surgical Ward, PACU, ICU, Pediatric Emergency Department, Telemetry, Behavioral Health Ward* Supervised 2 noncommisioned officers 10 soldiers. Assigned 5 ambulance teams. Managed duties helped resolve personal issues order make effective leaders efficient medics. Responsible medical equipment sets valued $100,000.00 including vehicles HAZMAT. Designated primary Information Technology point contact within section, implemented oversaw transition paperless office management streamlined previously cumbersome outdated communications methods. Emergency Care Specialist Headquarters Headquarters Company/Bravo Company, 1-41 Infantry Batallion, 3rd Brigade, 1st Armor Division Fort Bliss, TX June 2009 June 2011 Responsibilities Clinical patient care, austere/remote medical care. Live Fire training exercises medical support. Individual crew served weapons training. Infantry tactics SOP's Microsoft Office 2013, Word, Excel, Powerpoint, Adobe Acrobat Professional, Adobe Photoshop, Solidworks, Emergency Management Systems, Network Administration, DSLR Photography, Supply Chain Management, Classified Document Management, Joint Commission Inspection Standards, Classroom Instruction (10+ years) Core Accomplishments Designed implemented mass casualty evacuation SOP battalion 600 soldiers. The SOP effective adopted brigade standard 3000 soldiers. Designed implemented field expedient casualty evacuation system using civilian vehicles. Coordinated resources necessary create cost effective, fully equipped, fully functional aid station synergistic casualty evacuation plan using non-medical assets Designed training program using scenario based training infantrymen, first line supervisors, command staff effectively manage mass casualty situations Skills Used Aluminum fabrication, complex problem solving, program management, disaster management, casualty management, patient care, security, defensive tactics, offensive tactics, logistics, supply chain management Emergency Care Specialist Charlie Company, 302nd Brigade Support Battalion, 1st Heavy Brigade Combat Team Camp Casey, South Korea June 2007 June 2009 Cross-trained Republic Korea Army (ROKA) medical personnel U.S. tactics medical skill sets Cross-trained ROKA Combat Engineers breaching techniques explosive demolition Project manager integration effective training Medical Communications Combat Casualty Care (MC4) system company 170 medical personnel Countless convoy planning operations involving simultaneous movement, set-up, break-down ambulance exchange points, forward surgical teams, level 1 trauma centers, mass casualty incident management centers Noncombatant Evacuation Operations Senior Supervisor. Supervised, planned implemented full spectrum evacuation 27 families US Soldiers South Korea Japan Operation Courageous Channel. Emergency Care Specialist Training Support Company, 32nd Medical Brigade Fort Sam Houston, TX May 2005 June 2007 Responsibilities Coached, mentored, credentialed individuals medical skills necessary job Provided medical support 50,000+ personnel annually training area 27,990 acres Supervised pharmaceutical supply chain management heavily used medical activity base Awarded pioneering compliance DoD paperless office mandate 2006 resulting streamlined work environment greatly reduced supply consumption. Project manager logistical transport, set up, staffing, equipment movement special needs Intensive Care Unit San Antonio, TX refugee movements areas effected Hurricane Katrina 2007. Professional Experience Healthcare Consultant 05/2016 10/2016 Company Name City State Introduce patients training program, EEG monitoring assist recovery, weekly training works conjunction parts treatment plan. Set computer, software, Brainmaster Discovery 24E, Pocket Neurobics U-Wiz, electrodes. Ensure Bioera PNwiz tracking appropriately parameters load properly. Troubleshoot equipment software necessary. Explain cognitive testing procedures coach individuals initial follow brain mapping. Coach individuals training sessions monitor progress. Healthcare Consultant 02/2016 05/2016 Company Name City State At international medical center, provides full-spectrum multi-system detoxification comprehensive individual healthcare lifestyle planning. Monitors 3 individuals simultaneously 6 individuals per day 2 hour treatment session. Educates individuals treatment options, toxins, heavy metal contamination, daily life change healthier decisions. Provides immediate analysis initial results treatments. Part international healthcare team represents 6 countries facility China 1 2 facilities world perform proprietary treatment. Medical Investment Management: Healthcare lifestyle consulting high net worth individuals making decisions transform lives eliminate barriers living long healthy life. 60,000 $300,000 (USD) average daily investments. Overall investment/sales performance upwards $25 million USD course 4 months averaging 5 million per month. Achievements: Within 2 weeks arrival, four foreigners working company (all licensed doctors interviewed board) I selected Science Advisor provincial level tumor research institute partnership. The decision made president hospital 5 center directors: assessment, therapeutic apheresis treatment, western medicine intervention, traditional Chinese medcine intervention, MAI therapy clinic. English Teacher 10/2015 01/2016 City Best Learning English (Chaoyang District Teach children (age 2+) English language skills according US academic standards grades Pre-K1 G6 (6th Grade) using McGraw Hill curriculum. Write lesson plans grades Pre-K1 G6 (6th Grade) using McGraw Hill curriculum supplemented employer developed training materials. Review, edit, republish outdated, incomplete, unsatisfactory insufficient training plans guides. Simultaneously accommodate learning styles lessons. Perform demonstration lessons marketing event planning. Improve public relations local clients overall image Best Learning English brand. Voluntary point contact new Foreign Teacher cultural integration, medical aid, personal privacy, physical security abroad. Provide feedback parents regarding student performance additional steps take foster healthy developmental environment child American perspective. Education High School Diploma 2004 Winter Park High School City State Personal Information Service Country: United States Branch: Army Rank: Sergeant 2004 October 2015 Honorable Discharge Willing relocate: Anywhere Interests Highly experienced leading, training, developing others Previous quarter year sales averaged $25 million $5 million monthly Advanced computer technology literacy Multiple awards effective leadership, initiative, performance, compassionate volunteer work, proficiency Proven motivator, leader, trainer, builder strong, high-energy civilian military teams Skills academic, Acute Care, Adobe Acrobat, Adobe Photoshop, Alpha, ambulance, Army, Behavioral Health, Chinese, Coach, consulting, CPR, critical thinking, clients, Document Management, edit, Emergency Care, English, equipment maintenance, event planning, First Aid, image, Immunization, Information Technology, Inspection, Instructor, Instruction, Investment Management, investments, leadership development, lesson plans, logistics, marketing, meetings, mentor, Excel, Microsoft Office, Powerpoint, Word, works, weapons, Monitors, Network Administration, office management, patient care, Phlebotomy, Photography, PACU, progress, Project management, Public Relations, Public Speaking, Read, research, Sales, Solidworks, SOP, supply chain management, Supply Chain Management, Teacher, Telemetry, therapy, training materials, treatment plan, Troubleshoot, Writer Additional Information Active DoD Secret security clearance Highly experienced leading, training, developing others Previous quarter year sales averaged $25 million $5 million monthly Advanced computer technology literacy Multiple awards effective leadership, initiative, performance, compassionate volunteer work, proficiency Proven motivator, leader, trainer, builder strong, high-energy civilian military teams Available ASAP* Willing relocate: Anywhere Authorized work US employer LINKS https://www.linkedin.com/profile/view?id=318596417 MILITARY SERVICE Service Country: United States Branch: Army Rank: Sergeant 2004 October 2015 Honorable Discharge Commendations: Army Achievement Medal (x3), Good Conduct medal (x3), Military Outstanding Volunteer Medal, Certificate Achievement (x6), Army Service Ribbon, Overseas Service Ribbon, Korean Defense Service Ribbon, Global War On Terrorism Service Ribbon",HEALTHCARE
"HEALTHCARE RECRUITER Highlights Microsoft Office Suite (Word, Excel PowerPoint, Outlook, Access); Google Documents; WinTeam. Experience Healthcare Recruiter 08/2015 － 03/2016 Company Name － City State Created announcements open job positions; posted announcements online company website major job posting websites CareerBuilder, Monster, Indeed attract interested candidates. Addressed questions public, employees, outside agencies regarding current employment opportunities application status. Interviewed prospective candidates assess qualifications capabilities; guided candidates application process, scored written exams, notified candidates results. Drafted employment contracts prepared onboarding orientation documentation new hires. Maintained up-to-date HR files identifying purging obsolete record sand transferring records storage. HR Administrator 01/2014 － 01/2015 03/2010 － 07/2015 Company Name － City State Administrative Assistant 01/2010 － 01/2014 Assisted District Manager administer personnel, workers' compensation, general liability, training, recruitment programs. Researched, planned, implemented training programs develop existing staff competencies facilitate new hire orientation onboarding. Coordinated group interviews help organization select qualified candidates open positions; worked staffing agencies place temporary workers administrative positions throughout company. Helped applicants fill paperwork, including tax forms, benefits forms, associated new hire documentation. Analyzed existing HR Department operations provided recommendations improve workflows, optimize candidate selection, improve HR training schedules. Promoted perform diverse Human Resource Generalist functions contributed smooth profitable operation Virginia DC territories overseeing 400 Security Guards. Reported directly District Manager providing support high volume confidential client employee information. Oversaw several necessary processes including Data Management, Job Application Payroll utilizing accounting software, Win Team. Performed pre-audits personnel files ensure compliance internal, state federal auditor examinations. Performed routine administrative tasks including scheduling, phone correspondence, office inventory, compensation, job posting, reporting, invoicing. Was lead staffer hiring process conducting background checks, reference checks drug screening interfacing closely Security Officer Management Branch (SOMB) DC department results testing functionality. Played key role complex recruiting project staffing 150 Security Guards Virginia D.C. Wal-Mart's Black Friday events. Process consisted full life-cycle recruitment (interviewing, hiring, drug tests background checks) on-boarding (implementing training video processing paperwork/updating systems). Selected Senior Management oversee two-day U.S. Security Associates Training Academy. Prepared facility ensuring technology Audio Visual (AV) functional. Managed facility's supplies, ordering, payments distribution. Drafted PowerPoint presentations fliers acting Communication Liaison employees behalf corporate. Participated various Job Fairs held colleges throughout territory. Utilized templates design materials applicants exemplify corporate message provide information job functions, uniform codes, 401K benefit packages. Developed served sole Author, Designer Creator monthly corporate newsletter. Produced Floater List territory make easier cost effective Schedulers place substitute Guards emergency, no-show call-out. Conducted research analyzed new trends legislation employment, legal issues/concerns professional development, learning models training programs. Considered ""bridge"" vendors, candidates, employees, management. Education December 2016 DEVRY UNIVERSITY － City State Master Human Resource Management Human Resource Management May 2012 NEW JERSEY CITY UNIVERSITY － City State Bachelor Science Criminal Justice Criminal Justice Skills accounting software, administrative, Audio, benefits, C, contracts, client, Data Management, DC, documentation, Senior Management, forms, functional, hiring, Human Resource, HR, inventory, invoicing, legal, materials, Access, Excel, Microsoft Office Suite, office, Outlook, PowerPoint, PowerPoint presentations, Win, Word, newsletter, Payroll, personnel, processes, recruiting, recruitment, reporting, research, scheduling, staffing, tax, phone, training programs, video, website, websites, Author, written",HEALTHCARE
"STORE KEEPER PRODUCTION CO-ORDINATOR Summary To develop find place industry I utilize skills serving efficiently complete honesty, integrity hard work personal organizational growth. Highlights Ms-Office (Excel, Word, Pivot Vlookup) Internet applications. Customer Service Oriented Merchandising Production Co-ordination Store Managing Inventory tracking Vendor management Shipment consolidations planning Warehouse fulfillment Imports exports Works well independently Accomplishments Credentials Institution/University Year Completion B.Com C.K.Thakur College Arts Commerce Mumbai University 2008 HSC S.E.S College Mumbai University 2005 SSC New English School Mumbai University 2003. Experience Store Keeper Production Co-ordinator 03/2014 Current Company Name City State Designation: Store Keeper Production Co-ordinator Key Responsibilities: Maintained store facilities ensure smooth functioning Made arrangements placed orders new stock supplies whenever necessary. Responsible upkeep various appropriate records materials received. Received deliveries ordered items ensured supplies proper order Stored supplies items received designated place avoid time wasted searching items general confusion. Maintained budget expenditures incurred presented Manager. Reported Prod.manager regular basis regarding need/demand items future orders could placed accordingly. Monitored functioning store equipment reported problems failures supervisor. To initiate action stoppage purchasing stock level approaches maximum limit. To check book balances, actual physical stock frequent intervals way internal control wrong issues, pilferage, etc. Knowledge Export, Basic PRO Skills, Portal related Ministry Economy Labour. Knowledge generating ASN Shipment details portals. Store Manager 12/2013 02/2014 Company Name City State Key Responsibilities: Head responsibility attain sales varied financial targets. Attain ability analyze interpret financial goals reports along track individual well store results. Interview, hire train employees (staff 3-15) per company guidelines. Provide positive work well shopping environment embracing diversity plus promote sales. Maintain effective communication well collaborate Area Manager plus home office. Implement maintain promotional, operational visual merchandise standards plus initiatives Ensure stores along work areas utterly clean, secure plus well maintained. Opened closed store, included counting cash drawers making bank deposits. Maintained visually appealing effective displays entire store. Collaborated customer service team members give exceptional service throughout entire shopping purchasing experience Balanced needs multiple customers simultaneously fast-paced retail environment. Category Management Incharge 07/2012 12/2013 Company Name City State Designation Category Management Incharge- Merchandising Key Responsibilities: Handling Front-End backend operation Diamond Category. Coordinating department (Pre-Inventory, Inventory, Sourcing Dispatch) well stores. Doing Price updation revised prices merchandise PAN India. Handling margins printing tags revised prices. Solving stores related issues, Processing End customer store orders OMS. Working Data Correction(Audit) PAN India stores received store(Memo Sales Report) Laisoning logistics accounts supportive documents required viz.VAT Waybill delivery shipment party add. Preparing reports data related stores dispatches. Working MIS data stock Vs Sales, Category Vs sales better implementation available resources order Increase sales. Team Leader 02/2011 07/2012 Company Name City State Leading team 2 ATL's 40 Associates. Scheduling per store requirements Training ATL's followed Coaching new cashiers Backroom Associates. To ensure physical cash balance tallies books accounts daily basis Compute record totals transactions tally cash receipts Vouchers cashiers daily basis. To ensure cash deposit daily basis. Monitoring Goods Proper handling documentation well reporting H.O.if discrepancies found. Handling total backroom process related Binning, Bin audit proper maintenance required amenities. Responsible Purging warehouse done every month better sales better customer service. Periodic checking inventory ensure physical quantities tallying books system. Use FIFO method storing picking products. Working Reports related receiving's (Warehouse) also working daily discrepancies system vs actual.Completed floor replenishment guarantee size availability promote customer satisfaction.Marked clearance products updated price tags.Informed customers product lines services offered company. Sr. Customer Service Executive 08/2008 02/2011 Company Name City State Provide customer service greeting assisting customers, responding customer inquiries complaints. Direct supervise employees engaged sales, inventory-taking, reconciling cash receipts, performing services customers. Monitor sales activities ensure customers receive satisfactory service quality goods. Instruct staff handle difficult complicated sales. Train Front End associates evaluate performance. Answer customers' query New launch advise customers Usage plan selection. Processed sales transactions accurately timely fashion. Education Bachelors Commerce Commerce 2008 CKT College Arts,Commerce Management Studies City State India High School Diploma Science 2005 SES College Arts ,Commerce Science City State India High School Diploma 2003 New English School City State India Languages English,Hindi, Marathi Tamil Personal Information D.O.B: 24-January-1988 Marital status: Single Nationality: Indian Date issue 11-03-2010 Date expire 10-03-2020 Place issue MUMBAI Passport number H 8837359 Additional Information Interested working Jr.Merchandiser I contribute experience knowledge growth company individual well. Participated N.S.S volunteer cleanliness awareness. Very diversified adaptable kind work provided. Can work pressure complete work timely management. Managed difficult situation efficiently effectively. Skills Coaching, customer service, train employees, Internet applications( Excel, Ms-Office, Word, MIS) Inventory, logistics, Merchandising, purchasing, quality, receiving, reconciling, reporting, Sales, Scheduling,Supervising",APPAREL
"FINANCE DIRECTOR Professional Summary To find new challenging position utilize skills I've acquired help others maximize skills potential. Ambitious Financial Manager determined continually exceed expectations. Willing take added responsibilities achieve desired results. Skills Budgeting financial management Financial reporting analysis QuickBooks Complex problem solving Highly detail-oriented Superior time management Exceptionally organized Advanced computer proficiency (PC Mac) Exceptional interpersonal communication Effective leader Staff training/development Consistently meet goals Efficient multi-tasker Customer service-oriented Organized Deadline-oriented Budget development Expertise invoice payment transactions Account reconciliation Work History 11/2012 Current Finance Director Company Name – City State Analyze present financial reports Principals accurate timely manner. Collate financial reporting materials, oversee financial project accounting. Manage organizational cash flow forecasting. Implement robust financial management/ reporting system; ensure billing collection schedule adhered financial data cash flow steady support operational requirements. Effectively communicate present critical financial matters board directors. Manage accounting financial systems maintain full accurate accounting records Conduct financial analysis prepare detailed financial reports statements. Provide financial accounting advice, direction leadership. Manage maintenance upgrade financial systems. Identified investigated variances financial plans forecasts interpreting financial results. Managed [Amount] annual budget grew [Number] [Number] years. Analyzed budgets, financial reports projections accurate reporting financial standing. Created analytical framework identifying developing financial growth opportunities. Assumed ownership accounting, forecasting strategic supply planning. Developed annual budgets collaboration financial director. Forecasted operating costs scheduled projects strategizing departments. Synthesized financial budgetary information solve problems develop alternative solutions. Managed high volumes financial activity fast-paced, risk-based corporate environment. Compiled financial reports pertaining cash receipts, expenditures profit loss. Drafted reviewed financial statement compilations approved partners. Performed complex general accounting functions, including preparation journal entries, account analysis balance sheet reconciliations. Prepared accurate financial statements end quarter. Reviewed collection reports determine status collections amounts outstanding balances. Worked management project level ensure expense plans achieved. Worked managers develop annual expense plan goals. Collected reported monthly expense variances explanations. 05/1999 11/2012 Office Administration Department Manager Company Name – City State 05/1997 05/1999 Accounts Receivable Coordinator Company Name – City State Implemented Quickbooks Pro accounting software enhance efficiency productivity Accounts Receivable. Designed analyzed reports used management make better business decisions. Coordinated invoicing process Project Leaders Financial Analyst ensure invoices submitted accurately sponsors. Invoiced sponsors according billing terms indicated contract/budget. Analyzed retrieved billing information non-governmental contracts. Performed detailed financial analysis utilizing Microsoft Excel spreadsheets. 03/1996 02/1997 Business Manager Company Name – City State Managed daily Accounts Receivable Accounts Payable functions. Processed vendor payments including input invoices production Accounts Payable checks. Performed detailed financial analysis utilizing Microsoft Excel spreadsheets. 04/1991 03/1996 Operations Graphics Coordinator Company Name – City State Managed staff seven production design yellow pages 20 universities. Managed trained staff 25 full-time employees; assigning tasks motivating meet deadlines. Managed maintained $45,000.00 Book Delivery Supply budget. Organized conducted training sessions 200 sales representatives. Decreased bankruptcies debt collections 10,000 accounts, saving $500,000.00 Designed produced advertising telephone directory covers universities. Developed implemented effective training procedures. Developed implemented effective team building strategies. 05/1999 11/2012 Office Administrator Department Manager Company Name – City State Supervised Administrative Staff allocating work ensuring deadlines met. Hired Trained Administrative Staff. Overseen office needs staff includes ordering supplies, setting offices new employees training employees company software processing time expenses. Coordinated company meetings. Researched, coordinated maintained contracts maintenance building, landscaping, office equipment phone systems/service. Provided administrative support staff (typing, phones, filing). Implemented company accounting software, Deltek Advantage/Vision. Maintained accurate recording revenue, invoicing, cash receipts. Insured implementation proper controls maintain accuracy accounts receivable system. Prepared reports aging customer statements. Provided year-end support audits, financial reports tax preparation. Overseen complete account analysis. Analyzed collection reports made contact customers' Accounts Payable Departments ensure invoices processed payment (collection calls). Provided reports Project Managers/Team Leaders utilize project budgeting, project progress performance. Prepared monthly financial reports. Generated vendor employee payments. Prepared monthly payroll reports hourly employees. Provided training knowledge usage Newforma Software. Software designed connect Architecture Engineering firms projects. Education 5 1991 Bachelor Business Administration Finance North Carolina Central University City State Finance Skills accounting, accounting software, Accounts Payable, Accounts Receivable, Administrative, administrative support, advertising, billing, Book, budgeting, budget, cash flow, contracts, Delivery, direction, filing, financial, financial accounting, financial analysis, Financial Analyst, financial reporting, financial management/ reporting, forecasting, invoicing, team building, leadership, materials, meetings, Microsoft Excel, office, Microsoft Word, office equipment, organizational, payroll, phone systems, progress, Quickbooks Pro, recording, sales, spreadsheets, tax preparation, telephone, phones, typing, upgrade, Vision, year-end",ADVOCATE
"2ND LEVEL ASSISTANT STORE MANAGER, OPERATIONS MANAGER MANAGER, SALES SERVICES MANAGER Summary RETAIL OPERATIONS SALES MANAGER Client-driven, quality-focused retail manager proven track record top performance Retail leader profound broad expertise every aspect store management. Critically evaluates minimizes operational costs context store profitability. Creates promotes caring customer service program entire staff. Coaches every employee toward individual goals. Establishes retail environment encourages positive customer experience promotes realization sales targets. Core Knowledge Skills Retail Merchandising, Recruitment Retention, Operations Store Planning Design, Team Leadership, Coaching Mentoring Profit Loss, Loss Prevention, Personnel Training Development Highlights Experience 01/2004 01/2009 Company Name City State 2nd Level Assistant Store Manager, Operations Manager Manager, Sales Services Manager 01/2012 Current Managed nearly every aspect store operations. Trained developed store staff customer service techniques. Monitored implemented corporate programs sales, shipping, merchandising. Directed large store team to. create sales environment consistently met expected sales goals reduced operating costs. Managed team. 25, including hourly employees specialists. Entrusted complex customer service issues including personal commercial purchasing accounts. Assistant Store Manager 01/2011 01/2012 Company Name City State Responsibilities consisted managing recording profit loss key performance indicators, Communicating. buying office classifications styles product inventory, Managing maintaining records documentations including invoices employee files. Soft lines Manager, Apparel Lead 01/2009 01/2011 Company Name City State Responsibilities consisted Constructing visual presentations, Managing payroll training department associates, Communicating vendors buyers regards inventory product. Leadership Known throughout career hands-on project manager strong expertise team management prioritizing. Ensured employees recognized importance contributions whole, demonstrated one appreciation value delivered store overall. Developed significant reputation leadership due excellent relationships employees willingness lead example. Professional experience continued Brenna T. Walsh page 2 Sales Profit Loss Management Motivated staff create clean, enjoyable environment appropriate product availability. Trained copy center/cashier staff well floor staff superior customer service maintaining highest levels understanding company policies procedures. Controlled profit loss daily; maintained accountability period-end reporting. As inventory captain, evaluated inventory ensured availability products shelves; conducted store transfers ensure products store; ran daily reports audits better control inventory levels Earned title special projects captain due ability organize execute large-scale department reorganization, including refits retrofits new products. Customer Service Set standard impeccable customer service; trained staff excel customer experience Turned customer service lapses positive teachable moments improved staff perception need accountability Targeted achieved weekly ""customer experience"" metrics goals 9+/10 ratings. Personnel Development Coordinated training employee corporate training materials Coached individuals; achieving promotion rate ~35% (one two levels original position) Worked vendors develop product training product sources Delivered well-executed helpful annual reviews; developed significant reputation go-to source help review wording, delivery, execution employee reviews well overall operations store. Education High School Diploma Monroe Catholic High School City State Associates Degree Business Management University Alaska Fairbanks City State Business Management Business Management, Present Florida State College Jacksonville City State Business Management, Present Skills cashier, corporate training, Customer Service, delivery, inventory, Leadership, Managing, materials, merchandising, excel, office, page 2, payroll, Personnel, policies, presentations, Profit, profit loss, promotion, purchasing, recording, reporting, Sales, shipping, team management",APPAREL
"HR INTERN Summary Highly driven Recruiter maintains positive attitude pressure welcomes challenge responsibility producing results quickly clients. Accomplishments Devised successful recruiting plan engineering team Magnasoft, resulted 122 new employees six months. Work Experience HR Intern Feb 2016 Current City State General recruitment focus university recruitment: create job postings, connect students; conduct telephonic screening. Sourced candidates internal Applicant Tracking System. Track key dates deadlines maintained specific personnel lists. Posting positions approved recruitment channels. Screen applicants based qualifications background. Hiring employees initiated new hire paperwork process. Researched prepared new termination employment policy. Human Resources Assistant Feb 2016 Current Company Name － City State Create job descriptions new openings. Manage employee information systems. Gathered personnel records employees department. Conducted job analysis job evaluations, resulting quality job specifications. Freelancer Jan 2015 Jan 2016 City State I moved US 2015. I waiting obtain necessary employment authorization permanent residency. I permanent resident United States America. Recruiter Jan 2011 Jan 2015 Company Name － City Managed end-to-end recruitment (sourcing, screening, reference checks, negotiation offer generation). Sourced updated candidates Applicant Tracking System. Executed rapid talent acquisition strategies e.g., span 6 months, I recruited 122 employees grow engineering team 8 130 employees. Hired C-level candidates engaging passive candidates. Managed relationships staffing agencies. Researched new sources recruitment market intelligence. Led creation recruiting plans open positions. Developed salary proposals new recruits. Partnered local organizations universities engagement interest jobs offered community. Developed facilitated job recruitment fairs. Promptly corresponded applicants coordinated conducted interviews. Networked industry contacts, association memberships associates. Promoted recruiter senior recruiter since 04/2013. Education Human Resources Business Partner, Employee Relations, Workforce planning Analytics, Training Development Human Resources Management Present University Washington － State Human Resources Management Master Business Administration (MBA) Human Resources 2011 State India Human Resources Bachelor Science (B.Sc Biotechnology 2009 Mount Carmel College India Biotechnology Skills Bullhorn, Boolean Searches, Google Resume Search, LinkedIn X-ray search, The Ladder, GitHub, Tech Fetch, Monster, Career Builder, LinkedIn, Indeed.",HR
"BUSINESS DEVELOPMENT MANAGER Summary Experienced sales professional effective leader. Currently sales professional CT Wolters Kluwer. Highly motivated, self-driven, result-oriented consultant Tenacious new business prospecting, selling, negotiating closing skills Skillful verbal written communication skills including ability present executive-level audience Passion gaining personal relationships clients Strong understanding use strategic selling techniques Former professional athlete Experience 03/2017 Current Business Development Manager Company Name Consulted C-level executives develop implement effective, enterprise-wide strategy maximizes value delivered solutions order ensure success key initiatives Developed conducted effective presentations contract decision makers (c-level) Accountable entire sales cycle prospecting closing deals, forecasting, strategic planning July 2015 March 2017 Business Development Manager Wolters Kluwer/CT Corporation FY 2016 104.4% CT Corporation FY 2016 #1 Business Development Manager Law Firm Segment Team FY 2015 109% CT Corporation Primary responsibility driving profitable customer acquisition sales growth Responsible developing implementing relationships existing customer base well pursuing new customers representation compliance services, formation/qualification services, demand services Leverage strategic planning order optimize revenue generation sales efforts Participate collecting evaluating performance metrics participating in-depth on-going analysis departmental services, processes, customer preferences; understanding overall needs law firm channels factors contribute success; assist monitoring department metrics; assisting identification relationships trends data well factors influencing results; contributing development solutions maintain improve customer satisfaction, increase revenue and/or decrease expenses. May 2012 July 2015 Tampa Southwest Florida Territory Manager LexisNexis Successfully earned 2 Circle Excellence company trips achieving top sales results (2010, 2011). Earned Best Sales Teaming Award Region (2011). FY 2014 Over 100% LexisNexis FY 2012 Over 100% LexisNexis Qualified earned Top Performer's Trip (2012 2014). Created implemented effective account/territory plans included; developing implementing sales strategy considering new business growth, managing resources necessary drive new business; forecasting revenue; developing key contacts business relationships within new account including influential individual high level decision makers. Identified qualified opportunities order successfully advance selling process close. Consistently identified communicated effectively executives high level officials articulate competitive differentiators provide solution-based sales presentation. Established maintained excellent customer relationships levels, acted liaison sales support customers ensure positive onboarding process. Developed strategic sales plans using business analysis tools identify track revenue trends, recognize sales opportunities, target specific sales activities, analyze competitive threats within territory. January 2010 April 2012 Michigan South Dakota Account Executive (Dayton, Ohio) LexisNexis FY 2011 Over 100% LexisNexis FY 2010 Over 100% LexisNexis Secured largest POS contract history LexisNexis Account Executive ($75,123). Created implemented effective account/territory plans included; developing implementing sales strategy considering new business growth, managing resources necessary drive new business; forecasting revenue; developing key contacts business relationships within new account including influential individual high level decision makers. Identified qualified opportunities order successfully advance selling process close. Established maintained excellent customer relationships levels, acted liaison sales support customers ensure positive onboarding process. Customized pricing proposals matched LexisNexis solutions prospective customer's business needs. Developed strategic sales plans using business analysis tools identify track revenue trends, recognize sales opportunities, target specific sales activities, analyze competitive threats within territory. 02/1998 12/2009 Executive Director Company Name 08/1997 11/2005 Assistant Soccer Company Name Responsibilities included identification, analysis recruitment student athletes, planning execution practices, player skill development, academic monitoring counseling supporting Division I college soccer program. November 1994 May 1998 Professional Athlete (Soccer Player) Ohio Cincinnati Silverbacks NPSL (National Professional Soccer League) Dayton Dynamo NPSL Columbus Xoggz (USISL). 11/1994 02/2005 Director Company Name Dayton's largest comprehensive youth soccer organization. Only Coach history state earn highest coaches honor twice (2006, 2009) Manage activities 150 coaches, trainers team managers. Team leader presentations delivered one-on-one small large group settings. Taught thirty certified license courses graduating 1000 professional coaches. Successfully achieved day day operational goals focusing long term strategic goals. Conduct training educational programs thousands players topics fitness, nutrition, injury prevention, sport psychology life skills. Responsible developing, reviewing, updating training educational materials. Demonstrated team building skills communication, empathy, motivation problem resolution. Trained certified coaches fully prepared National licensing courses. Supervised managed coaching staff within Olympic Development Program. Established specific curriculums educational presentations incorporated within district state levels. Instructed players district, state regional levels order achieve fullest potential achieve position United States National Team. Education Training 1995 Bachelor Science Education/Exercise Physiology Wright State University － City State Education/Exercise Physiology Skills academic, articulate, business analysis, Business Development, C, closing, Coach, coaching, competitive, counseling, customer satisfaction, driving, educational materials, educational programs, forecasting, injury prevention, team building, Team leader, Law, managing, enterprise, POS, presentations, pricing, problem resolution, processes, proposals, psychology, recruitment, selling, Sales, sales plans, sales support, strategy, strategic, strategic planning",BUSINESS-DEVELOPMENT
"SENIOR HR Highlights Safety ManagementEmployee EngagementHR GeneralistTraining DevelopmentOrganizationRecruiting Succession Planning Accomplishments Experienced union non union manufacturing, sales headquarter environments. Established North American region safety operations network across US Canada, 7 manufacturing sites 4separate business units, model used functional areas. Experience Senior HR January 2007 October 2010 Company Name － City State Industrial Development DirectorNovember 2015 CurrentDanone Minster, OHDevelopment consistent technical training assure skill attainment across 7 manufacturing sites region. Environmental, Health Safety DirectorOctober 2010 October 2015Dannon Minster, OHEstablished led regional safety health network 4 Dannon US sites. Expanded responsibilities include allsafety auditing across 7 dairy Danone sites, waters division baby nutrition divisions US. Attained One Team Award region attaining lost time incidents time growth.Expanded skill set become internal ISO 22000 quality auditor ISO 14001 Environmental auditor.Assured EHS transition 2 newly acquired businesses.Lead bio-vigilance, food site security. Led site 400 employees 200 contractors HR, training safety functions time high growth andextensive change. Key contributor negotiation team first union contract BCTGM resulting millions dollars savings inbenefit costs term 5 year contract. Implemented behavior based safety methods reduce lost time 12 zero resulting 3 year record nolost time incidents.Transitioned reduced 24 shift configurations 4 implementing 12 hour 24/7 shift organization.Succession plan recruiter lead assure bench strength industrial manager supervisor roles. January 2002 April 2007 Company Name A Bayer Material Science Company Sheffield, MALed HR/Training functions 5 New England States. Closed one facility including outplacement personnel.Team member carve team align another site wholly owned subsidiary Bayer.Transitioned 24/5 operations 24/7 schedule successfully defeating union organizing campaign.Led cross-functional training team attain $141,000 Massachusetts workforce development training grant.Assured completion training new employees cross training personnel hourly executive level. Implemented crisis management process, including negotiating local employee assistance vendor incoordination national contract.Oversaw recruiting activities identify top talent using consistent, high impact recruiting compensationmethods.Contributed Job Safety Behavior Observation process (JSBO) conducting ongoing health, safety andISO audits. Reason left trailing spouse. January 2000 February 2002 Company Name Angola, INServed process owner operations human resources functions, operations quality organization, well asliaison division corporate information systems finance functions. Facilitated staff role identification structure provide support customer-centric organization.Led order fulfillment team. Reduced errors 83% using structured problem solving approach.Implemented performance management process. Reason left plant closure Human Resource ManagerJuly 1996 December 1999Ingersoll-Rand ARO Fluid Products Division Angola, INManaged human resource functions, including safety, training development, workers' compensation, organizational effectiveness, staffing, payroll labor negotiations. Served chief spokesperson UAW contract negotiations team integrating cell based skill based paylanguage.Communicated implemented policies procedures, including Americans Disabilities (ADA) andFamily Medical Leave Act (FMLA).Contributed Kaizen, suggestions, business strategy planning, safety teams well quality advantagetraining, quality leadership, money stream training.Reduced absenteeism 4% 1.5%.Implemented case management return work programs, reducing average lost days 273 zero.Reduced workers' compensation costs 62%.Closed 114 grievances without arbitration 3 years. Human Resource ManagerFebruary 1989 March 1996Hendrickson Truck Suspension Kendallville, INOversaw human resource functions multiplant operations. Functions include safety, training development,workers' compensations, organization effectiveness, staffing labor negotiations. Managed 3 direct reports Implemented first HRIS ABRAAttained 3 promotions received Hendrickson President's Award. Reason left reorganization. Education Bachelor Science Personnel 1988 Purdue University － City State USA Personnel Associate Science Supervision 1987 Purdue University － City State USA Supervision Associate Science Plant Soil Science 1985 State University New York Cobleskill － State USA Plant Soil Science Skills ADA, approach, arbitration, auditing, business strategy, case management, contract negotiations, crisis management, finance, functional, HRIS, Human Resource, human resources, HR, information systems, ISO, leadership, Material Science, money, negotiating, negotiation, negotiations, network, organizing, organizational, payroll, performance management, personnel, policies, problem solving, quality, recruiting, recruiter, Safety, staffing, structured, supervisor, technical training",HR
"BUSINESS DEVELOPMENT DIRECTOR Executive Profile Global Business Development offering outstanding presentation, communication cross-cultural team management skills. High-energy, results-oriented leader entrepreneurial attitude. History strong effective management dealer principals, C-Level corporate end users, A/D community, Real Estate construction industry. Ambitious Sales Leader creates strategic alliances organization leaders effectively align support key business initiatives. Builds retains high performance teams hiring, developing motivating skilled professionals. Skill Highlights Strong Leadership communication skills Strategic account development Fortune 500 partner experience National account management Exceeds sales goals Cross-functional team management Negotiations expert Goal-oriented Team building expertise Staff Development Professional Experience Business Development Director 02/2014 01/2016 Company Name City Created new revenue streams clearly understanding client goals objectives Generated new business positioning Staples wide disciplines outperform expectations. Problem solve organizational levels utilizing National contracts Avendra, Group Purchasing Organizations buying consortium agreements. Increased profit Margins 50% one year restructuring client specific contracts leveraging total spend Staples Implement National furniture standards program reducing rogue vendor spend 50% 20 million dollar book new business Regional Sales Director 02/2007 02/2014 Company Name City State Development sales team professionals annual revenues $35,000,000 annually. Extensive P/L responsibilities, margin growth, regional strategy deployment. Pivotal partnering sales team build strong relationships top A&D firms resulting 2 Million dollar renovation Fontainebleau Hotel Miami, Florida Recruited, top notch Sales Team spearheaded cross-functional SAL initiative increase furniture sales penetration Lead territory reverse declining sales achieve 375% increase sales Supervised regional division 42 staff members direct growth responsibilities 14 furniture sellers Responsible managing aspects daily sales cycle, including sales, quotations, proposals, Design, Project Management, bid documents closing business Responsible 3-point bottom line margin growth focused team Billable design hours. Corporate Account Manager/ Business Development Manager 04/1996 01/2007 Company Name City State Manage development, revenue growth distribution key contract office furniture dealerships San Diego Hawaii markets. Responsible 10.3 million dollars revenue. Responsible A/D coverage, GSA sales new end user business development. 2005 increased annual territory goal 53.7% 2005 Q1 505% plan 2004 Pragmatically converted competitive dealership strong co-branded Allsteel partnership 2002 1st quarter sales 254% volume goal, 269% gross margin goal 2002 2nd quarter sales 249% goal 2002 company winner highest annual Terrace product sales 2001 Master's program winner achievement 2001 grew territory 145.75% goal attainment 2001 increased revenues $2,697,666.00 previous year Senior Account Executive 08/1994 04/1996 Company Name City State Responsible 1.2 million dollars sales annually. Corporate marketing business development Steelcase systems contract furniture dealership. July 1997 awarded Office Depot ""Outstanding Salesperson"" award 400% goal 1997 awarded Promoted North Island Federal Credit Union's Total Quality Management Program ""Partner's Quality"" (PIQ) outstanding customer relations service vendor Orchestrated product launch vendor trade show Hospital resulting 50% increase account sales 1996 strategic vendor competition Southern California 1995 Implemented, coordinated raised funding Neocon West/ architect designer marketing event resulting two new multi-party contracts $100,000.00 revenues each. Education certificate University California City State Bachelor Applied Arts Interior Design Industrial Technology 1988 Central Michigan University City State Professional Affiliations National Association Female Executives International Interior Design Association (IIDA) International Facilities Management Association (IFMA) Golf Tournament Fund Raiser Committee Corenet Global Summit Skills Attitude Drive Motivation",BUSINESS-DEVELOPMENT
"WEB DESIGNER/GRAPHIC DESIGNER Summary To obtain dynamic, challenging opportunity contributes success business via eight years proposal coordination experience 15 years' experience graphic layout design. Make strong contribution utilizing expanding upon work experiences capabilities, related education, oral, written interpersonal skills. Positively impact quality work, acquisition new business client retention goals. Highlights Proficient Dreamweaver, Photoshop, QuarkXPress, InDesign, Microsoft Word PowerPoint; Foundational skills Illustrator Microsoft Excel Copyediting, proofreading, HTML CSS editing In depth knowledge Business Development Proposal response coordination process Experience 01/2010 Web Designer/Graphic Designer Company Name － City State Manufacturer Expansion Joints Hose Manage front-end web site design project visually appealing image company products value added services. Manage assigned projects conceptualization implementation. Coordinating communicating stakeholders stages work achieve desired message impact. Update existing site content collaboration subject matter experts ensure industry relevancy accuracy. Develop redesign company catalogs, periodic internal publications, industry advertisements sell sheets manner project sophisticated image result additional sales revenue company. Overhauled visual appeal readability previously developed technical product catalogs extensive redesigning. 01/2010 Current Web, Graphics Written Communications Consultant Family In Distress, Inc., Augustine Monica Films, LaGrande Famille Preschool, Black Pearl, Inc. Web site design maintenance variety clients provide enhance online presence, well promote sale products services. Provide graphic design support non-profit, small business individual clients project professional polished print image target audiences. Written business communications support gathering information effectively translating verbal dialogue well-written, persuasive copy. 01/2008 01/2012 Copy Editor Proofreader Company Name － City State Thoroughly proofread web-based documents The Academy Nutrition Dietetics Evidence Analysis Library www.eatright.org (the world's largest organization food nutrition professionals). Copyedited nutritional research studies accuracy according ADA's guidelines including citation, terminology specified table formatting consistency throughout extensive user-friendly online library. Funneled documents lead editors final publication online availability dietetic nutrition professionals, researchers advocates worldwide. 01/1999 01/2007 Proposal Specialist Company Name － City State Provided professional proposal development support divisions ARAMARK Corporation. Achievements Received ""2006 Top Producer"" Award overall annual production outstanding peer review. Recognized ""Quarterly Top Producer"" several quarters course eight-year tenure ARAMARK. Recipient average annual merit raises result outstanding performance reviews. Key Responsibilities: Executed analysis preparation RFP'S/RFQ'S/RFI'S coordination ARAMARK business development team professionals. Ensured responses completed received operating fast-paced, deadline-driven time-sensitive environment. Coordinated ARAMARK company resources develop business winning, quality customized responses RFP/RFQ/RFI's including legal, compliance finance departments well lines service subject matter experts. Applied ARAMARK corporate methodology quality assurance procedures ensure unified branded message image delivered every time. Implemented use standard corporate response sections based boilerplate. Supported customization editing and/or writing necessary. Performed editing proofreading ensure accuracy integrity proposal documentation including content flow organization, syntax grammar. Created final documents utilizing QuarkXPress, Photoshop, PowerPoint Excel. Assisted development maintenance database/repository past responses supplemental documents including client references, key personnel bios, résumés. Supported efforts directors business development procuring new business retaining existing clients creation engaging, informative well-organized marketing materials, annual client progress reports case studies. Regularly communicated progress status life cycle RFP; kept director business development abreast relevant project information concerning addenda changes initial response specifications. Served valuable company resource developing maintaining thorough knowledge ARAMARK's extensive lines business services offered. Documented valuable lessons learned share proposal manager department team members. Implemented newfound efficiencies and/or best practices response development process. Served company resource continuously developing graphic design layout skills present sales material visually appealing engaging format. Education May 1991 Bachelor Science Journalism Boston University College Communication Journalism February 2007 Graphic Design Foundation Certificate Sessions School Design Certificate Web Development February 2002 Illinois Institute Art Skills ADA, Photoshop, advertisements, business communications, business development, catalogs, content, Copyediting, CSS, client, clients, database, documentation, Dreamweaver, editing, fast, finance, Graphic Design, HTML, Illustrator, image, InDesign, layout, legal, director, marketing materials, Microsoft Excel, Excel, PowerPoint, Microsoft Word, performance reviews, Pearl, personnel, persuasive, Producer, profit, progress, proofreading, Proposal, proposal development, publications, publication, quality, quality assurance, QuarkXPress, research, RFI, RFP, sales, translating, Web Development, Web site design, well-organized, Written",DESIGNER
"CONSTRUCTION INSPECTOR Professional Summary Result-Driven Certified Construction Manager Training 2 years significant progressive experience construction industry. Proven track record ensuring project deliverables brought market timely manner. *Strong team leader proven managerial experience skills cross functional terms including Subcontractors, Vendors Suppliers. *Effective problem solver decision making skills, exceptional commitment quality customer satisfaction. Excellent presentation/ Communication, negotiation persuasion skills. Core Qualifications Primavera P6 Digitizer Site safety/OSHA compliance Microsoft Project Plan Swift 9 QA/QC/Field Engineering AutoCAD Revit (BIM) Micro station V8i Microsoft office Report Writing Interpersonal/Communication Experience Construction Inspector November 2015 Current Company Name － City State Provided quality assurance services performing on-site inspections material workmanship well performed material testing accordance American Society Testing Material (ASTM) manuals reinforcing bars well concrete. Performed inspections epoxy Anchor/Dowels concrete field technician duties (Slump test, Temperature, Air content Concrete sampling). Tested inspected construction material, placement foundation work. Performed reinforcing steel inspections ensure rebar meets requirements approved drawings. Performed in-place density tests various types soil determine compaction moisture content. Established onsite solutions unforeseen issues found field. Performed proctor, sieve compressive strength tests senior technician laboratory. Performed timely inspections reports engineers project manager ensure work meets requirements set proper design authority specific project. Project Engineer May 2015 October 2015 Company Name － City State Processed, tracked, distributed submittals RFIs. Managed document control process, including change order, subcontractor billings, field production tracking, purchasing, contract administration. Coordinated project close-out documentation, including deficiency, warranties, maintenance final payments. Assisted documentation accidents, safety violations, unsafe conditions activities. Conducted quality control inspections completed work. Processed vendor invoices, reconciled monthly subcontractor progress billings, managed jobsite office. Performed quantity take-offs derived thorough understanding plans specifications using Digitizer. Negotiated tracked subcontractor contracts, agreements, change orders insurance. Prepared project schedule primavera determined intervals ensure jobs completed time. Monitored project progress performed variance analysis comparison baseline schedule. Produced significant cost savings, potential cost avoidance, preventive problem solving numerous cost saving ideas, suggestions recommendations. Ensured equipment material accordance contract drawings specifications monitoring coordinating construction activities. Ensured site safety comprehensive review subcontractor safety program. Facilitated communication owner contractor ensure construction projects completed time within budget. Traffic Engineer January 2013 April 2013 Company Name － City As traffic engineer involved collection appraisal data reports, surveys investigations, conducting various traffic survey analysis report making. The main objective study check feasibility Outer Ring Road (ORR) Shamirpet Keesara come investment proposal based future travel demands would attempt improve traffic scenario city Hyderabad. The study include current traffic transport situation, projecting likely growth next 20 years recommendation regard new roads flyovers. Conducted traffic studies, classified traffic volume count, intersection volume count, willingness-to-pay, origin-destination axle load surveys. Analyzed traffic volume count data, average daily traffic (ADT), Annual Average daily traffic (AADT), O-D matrix, growth rate, traffic demand normal, diverted generated traffic projection calculation vehicle damage factor (VDF) equivalent single axle load (ESAL). Prepared reports, documents drawings related features finalized location road flyovers based reports gathered. Project Engineer February 2012 October 2012 Company Name － City Oversaw million dollar residential construction project collaboration architects, engineers, subcontractors, owners, consultants, municipalities. Supervised contractors project timelines, budgets quality control. Administered construction documentation. Procured tracked materials, facilitated punch list completion ensured accuracy on-time delivery. Lead team engineer responsible project planning, estimation, contract management material procurement. Created Baseline Schedule studied acceptable free float total float phase. Evaluated critical paths project schedules evaluated alternative schedule options identify optimum project strategies resolve problems execution. Performed resourceloading levelling, logic diagrams analysis, critical path looking two weeks ahead, overall network analysis senior management decision making. Proposed cost-effective methods, balanced schedules improved performance strategic workforce management. Assisted project manager on-site visits meetings sub-contractors. Inspected project sites monitor progress ensure conformance design specifications safety standards'. Achieved project deadline managing/scheduling/leading subcontractors. Accomplishments Certifications:. Education Master Science Construction Engineering Management May 2016 The University Texas － City USA GPA: GPA: 3.54/4.0 Construction Engineering Management GPA: 3.54/4.0 Bachelor Technology Civil Engineering May 2013 Jawaharlal Nehru Technological University India Civil Engineering Certifications Construction Manager In Training(CMIT) License: 184492 *OSHA 10-Hour *OSHA 30-Hour Skills AutoCAD, billings, budgets, budget, Interpersonal/Communication, Construction Manager, content, contract management, contract administration, contracts, decision making, delivery, documentation, engineer, senior management, features, insurance, logic, managing, materials, meetings, Microsoft office, office, Microsoft Project, Micro station, network analysis, next, Primavera, problem solving, material procurement, progress, project planning, proposal, purchasing, quality assurance, QA, quality control, Report Writing, Revit, safety, scheduling, strategic, surveys, Swift 9, technician, variance analysis",CONSTRUCTION
"BEHAVIORAL INTERVENTIONIST Summary Personable education professional driven inspire students achieve personal academic success. Highlights Experience Company Name City State Behavioral Interventionist 01/2010 Current Demonstrate knowledge growth development relates pediatric adolescent populations. Establish positive rapport clients help resolve social, personal, academic issues. Utilize therapeutic listening skills client contacts assist client developing coping skills positive behaviors. Participate treatment team planning meeting and/or family counseling sessions requested. Initiate monthly therapist contacts. 95% Compliance agency policies procedures. Identify community resources aid client's treatment goals aftercare. Company Name City State Recruiter 01/2008 Current Instituted action plan recruit new students using innovative methods College as: Forensic Botany Day, Summer Agri-Science Institute, collaborating departments across campus (i.e. undecided majors), meet targeted prospects build mutually beneficial partnerships foster increase enrollment, developed website presence (recruitment/marketing academic programs) showcasing College Agriculture Related Sciences via student-oriented media (i.e. Facebook, Twitter). Alex D. Meredith Ph: (302) 241-7315 ameredith@desu.edu Advise students utilizing appreciative advising model effectively advise university policy procedures regarding: academic scheduling, career development, internships, co-curricular experiences research opportunities throughout student's undergraduate experience. Collaborate faculty/stakeholders enhancing professional development opportunities students. The Secretary's Scholars Program MonSanto Agriculture Future America (AFA) USDA-Animal, Plant Health Inspection Services (APHIS) Mountaire Farms Delaware Department Transportation (DelDOT) Coach/mentor Delaware State University's College Survey Inventory (CSI)/Retention Management System proactively retain at-risk students. Review/discuss personal survey inventory student discuss transition higher education. If needed, refer follow-up student proper student support services retain, engage, help ensure completion academic program. Partnered Delaware State University Agriculture Education Program Leader write grant fund Summer Agri-Science Institute Delaware State University's campus sophomore junior high school students work researchers develop group research projects, goal positive agriculture related engagement students likely major ag-related area upon attending college DSU. Funded USDA-CSREES $46,950). Proficient in: SAS/SPSS statistical applications, Windows XP, MS Office, Adobe In-design 6, Banner Web Baseline (Curriculum Advising Program Planning, Early Alert System) Drupal Content Management System (content manager College Agriculture Related Sciences; editing/creating information university website). Increased student enrollment 4% average per year area Agriculture Natural Resources within College Agriculture Related Sciences. Developed implemented College Agriculture Related Sciences' Student Ambassador Program assist recruitment endeavors, student professional development. Conducted outreach activities geared towards agriculture education Capital School District. Recognized City Dover Capital School District ""Community Partner Year."". Company Name City State Advisor 01/2008 01/2011 Developed relationships outside organizations vested interest MANRRS garner sponsorship chapter's operational budget. Developed professional development series workshops Delaware State University students. Mentored students areas of: academia, importance outreach activities, professional development, graduate school. Played instrumental role ensuring members represent DSU positive manner competing regionally nationally. Placed first Undergraduate Poster Research competition 2010 MANRRS' 25th Annual Career Training Conference Orlando, Florida. Company Name City State Teacher/Coordinator 01/2008 07/2008 Worked closely administration, guidance office, parents students ensure efficient placement daylight/twilight program. Administrator Novel Stars Software System Lake Forest School District. Taught 75 students myriad high school subjects (Mathematics, Health, English, Science, Social Studies, etc) computer-based learning applications. Processed completed coursework counselors earned high school credits. Sustained high level classroom management ensure stable educational environment. Serviced homebound students utilizing Novel Stars System outside school building. Company Name City State Adjunct Professor 01/2007 Current Taught Marketing Agricultural Products. Department Agriculture Natural Resources). Taught Introduction Algebra utilizing real-life situations enhance student's comprehension subject content. Department Mathematics). Taught Career Development Agriculture. Southern Illinois University Carbondale Department Plant, Soil Science, Agricultural Systems). Held weekly tutorial sessions ensure student's comprehension subject material. Education Master Science Plant Soil Science Agriculture Education Southern Illinois University Carbondale (SIUC) City State Plant Soil Science Agriculture Education Master Science Agriculture Economics International Trade North Carolina A&T State University City State Agriculture Economics International Trade Bachelor Science Agriculture Business Delaware State University City State Agriculture Business Interests 4-H Volunteer, Junior Achievement, Annual Thanksgiving Food Drive, Back School Bash Carbondale youth, ""I Can Read"" school program, Delaware Highway Clean-up, Delaware Aids Walk, Bug Bud Festival DSU-Winter Clothing Drives. Affiliations Alpha Chi (Honorary Organization), Minorities Agriculture, Natural Resources Related Sciences (MANRRS), Collegiate Future Farmers America (FFA), Phi Beta Lambda, Alpha Tau Alpha (Graduate), Black Graduate Student Association (SIUC), National Association College Admission Counseling (NACAC). Awards Accomplishments 2011 ""Academic Organization Year"" honored Delaware State University's Office Student Leadership Activities. *2011 ""Advisor Year"" honored Delaware State University's Office Student Leadership Activities. Community Involvement: 4-H Volunteer, Junior Achievement, Annual Thanksgiving Food Drive, Back School Bash Carbondale youth, ""I Can Read"" school program, Delaware Highway Clean-up, Delaware Aids Walk, Bug Bud Festival DSU-Winter Clothing Drives. Skills SAS/SPSS statistical applications, Windows XP, MS Office, Adobe In-design 6, Banner Web Baseline (Curriculum Advising Program Planning, Early Alert System) Drupal Content Management System (content manager College Agriculture Related Sciences; editing/creating information university website).",AGRICULTURE
"BUSINESS DEVELOPMENT CONSULTANT Summary Experienced aspects sales cycle business development, prospect pipeline building, lead creation, close. Experience 07/2015 Current Business Development Consultant Company Name － City State Initiated closed sales large independent insurance agency Western Wisconsin Used consultative selling skills identify exposure risk tailored insurance policies address concerns Managed customer accounts, built lasting relationships customers, grew account base within territory. 07/2010 07/2015 P&C Producer Sales Agent Company Name － City State Initiated closed sales large independent insurance agency Western Wisconsin Used consultative selling skills identify exposure risk tailored insurance policies address concerns Managed customer accounts, built lasting relationships customers, grew account base within territory. 07/2006 07/2010 Sales Representative Company Name － City State Initiated closed sales commercial residential roofing contractor Established positive relations customers developed timeline project completion Arranged delivery materials, availability labor, managed projects completion. Education May 2006 Bachelor Arts Liberal Arts Environmental Studies Geography UNIVERSITY OF MINNESOTA DULUTH － City State Liberal Arts Environmental Studies Geography Skills agency, delivery, insurance, materials, policies, roofing, selling, sales",BUSINESS-DEVELOPMENT
"LIGHT INDUSTRIAL MAINTENANCE RESIDENTIAL Professional Summary Skilled Laborer thrives independently team member. Proactive creating safe productive environment. Reliable Customer Service Representative extensive track record demanding sales account management environments. Core Qualifications Results-oriented Excel customer service/sales Territory Sales Experience Client Relations Creative Problem Solving Project Management Proficiency Microsoft software Computer proficient Quick learner Contract negotiation/review/drafting Experience Light Industrial maintenance residential May 2014 Current Company Name － City State Tested machinery, equipment parts identify defects. Disassembled broken defective equipment facilitate repair. Reassembled equipment completed repairs. Assembled maintained physical structures using hand power tools. Operated tools hoists saws. Routinely inspected machinery equipment diagnose malfunctions. Used hand tools replace defective equipment parts. Performed pipe fabrication, installation fitting according proper specifications. Inspected pipes piping systems assess quality condition. Hoisted loads using slings, chains, shackles, hooks, cables rigging equipment. Installed replaced water heaters, drain pipes water supply lines. Cut beveled piping using cutting torches, saws threading machines. Performed emergency on-call work hours evening, weekends holidays. Installed inspected new existing plumbing lines 6 inches diameter. Operator March 2014 May 2015 Company Name － City State Simonton windows vinyl window manufacturing. Job description raw material handling cutting raw material automated two point welding bending vinyl shapes (trapezoid, octagon, hexagon, eyebrow, half-round) assembly automated two point corner cleaner. Extrusion operator January 2013 January 2014 Company Name － City State Machine operation maintenance Weight quality checks Fork truck certified Raw material handling Finished product handling CSR/Delivery/Warehouse May 2012 August 2013 Company Name － City State Job description Dry Van delivery (IN, Ill) loading un-loading customer service sales warehouse stocking. Silicone coater press operation June 2010 January 2011 Company Name － City State Job description- Operation silicon coater press. Microsoft Excel responsible weight dye checks minor machine press maintenance Fork truck. Adjusted machine feed speed machine malfunctioned. Changed equipment new product. Started machine operations inserting control instructions control units. Inspected finished products quality adherence customer specifications. Monitored adjusted production processes equipment quality productivity. Adhered applicable regulations, policies procedures health, safety environmental compliance Worked managers implement company's policies goals. Reviewed operations conferred technical administrative staff resolve production processing problems. Set operated production equipment accordance current good manufacturing practices standard operating procedures. Started shut processing equipment. Troubleshooted problems equipment, devices products. Account manager/Csr sales November 2009 May 2010 Company Name － City State Software experience Dashboard, EASE, System X, Express Pay,. OMS, Atlas, Easy Scripter, Exchange Plus, Explorer. Sales residential account manager (southwest area) Retention Customer service Sales representative January 2006 November 2008 Company Name － City State Account manager $100,000.00 customer base. Excelled customer service retention. Production room shipping, experience Excel Corel software Director Events January 2006 January 2008 Company Name － City State Sales Outside Sales Community Relations Working C.V.B. Sports Marketing agencies locations accordance events. Selling event sponsorships, including cold calling, appointment. Organization event activities, including sponsorship sales, merchandising, promotions, staffing, facility, setup teardown, bracketing working events. Scheduling, determining dates events. Planned executed Leasing Agent/Real Estate January 2006 January 2008 Company Name － City State Real Estate. Leasing agent scheduling appointments potential renters. Determining move move dates, collecting rent. Customer service, general maintenance upkeep. Vinyl Window Manufacturing January 2002 January 2006 Company Name － City State Single hung assembly line double hung assembly line main frame assembly line. Air tools, two four point welders, two four point edge cleaners. Great teamwork. Forklift warehouse experience. Construction /Team crew lead January 1999 January 2001 Company Name － City State Roofing experience. Siding Framing. Planned executed residential roofing siding jobs Built disassembled scaffolds, bracing barricades. Cleaned construction areas avoid hazards. Installed repaired roofs, flashings surfaces. Removed old roofing materials efficient manner. Mentored junior team members, providing guidance proper techniques safety. Continually cleaned work areas equipment. Swept cleaned roofs prepare application new roofing materials. Transported materials, tools machines installation sites. Hoisted tar roofing materials onto roofs. Education High School Diploma General Studies 1996 Terre Haute North － City State United States Some College courses Information Technology Ivy Tech － City State United States Intro Microcomputers Microsoft Interests Building custom PC's, softball, electronics, running, sports, carpentry, computer software. Skills assembly, cold calling, community relations, Corel software, customer service, delivery, edge, forklift, frame, framing, information technology, Explorer, Marketing, merchandising, Microcomputers, Microsoft Excel, Excel, Exchange, windows, octagon, Operating System, Outside Sales, press, Real Estate, Selling, Sales, Scheduling, shipping, staffing, System X, teamwork, welding",APPAREL
"HOMEBOUND TEACHER Career Focus Utilize skills talents order plan, direct, manage procurement food products, equipment, services meet requirements standards Child Nutrition Program planning appropriate menus, following dietary guidelines, maintaining safe sanitary environment. Highlights Extensive hospitality background Food ingredients expert Food safety understanding Highly responsible reliable Works well pressure Exceptional interpersonal skills Accomplishments Team Building Leadership Created collaborative classroom experiences Served student mentor counselor students academic problems personal adjustments meeting guardians reach solutions. Motivated students engage course materials organizing engaging class activities relating subject matters personal experiences. Experience 02/2015 Current Homebound Teacher Company Name － City State Implement educational philosophy goals district related TEKS education requirements. Follow mandatory guidelines order keep effective records governed Homebound Program. Collaborate campus teachers order ensure success Homebound student Encourage facilitate parent participation learning educating Homebound student Utilize administrative skills help effectively facilitate collaboration amongst home campus teachers, parents, homebound department Provide sense security achievement homebound students Coordinate smooth transition homebound instruction back mainstream regular classes 02/2009 02/2016 Teen Parent Teacher Company Name － City State Developed maintained Pregnant Related Services designed school district Implemented strategies designed district accordance dropout prevention program at- risk students Provided nutritional instruction guidance pregnant teens Assisted pregnant teens meal planning healthy eating Acted service coordinator obtain assistance community service organizations government agencies provide assistance pregnant students. Handled confidential student information, case management support coding line PIEMS accountability documentation Orient parents students protocol procedures Pregnant Related Services program 02/1996 02/2009 Classroom Teacher/ Consumer Science Nutient Company Name － City State Instructed lectures, discussions demonstrations nutrient, consumer science, parenting. Attended variety professional development workshops centered learning goals, classroom management, student motivation engaging learning activities. Facilitated activities developed students' physical, emotional social growth Assigned lessons corrected homework Documented attendance audit purposes Encourage student awareness attendance, academics continue school pregnancy Cultivate positive relationships teachers, counselors, develop maintain guidelines consistent student success dropout prevention Maintain broad range instructional techniques Developed lesson plans according TEKS guidelines Classroom management strategies Direct timely communication parents Grade behavior reporting Conducted small group individual classroom activities students based differentiated learning needs. 02/1995 02/1996 Parent Liasion Company Name － City State Developed parental support involvement initiatives target student academic social development related school objectives. Coordinated parental classes accordance overall objectives strategies district. Coordinated positive reinforcement parents monthly newsletters. Facilitated parenting classes, connecting parents community resources. Promoted positive communication support parents teacher. Partnered parents reinforce test strategies state testing line classroom teachers district objectives. Provided weekly workshops food nutrient parents students French Elementary. 07/1985 09/2009 Clerk/Receptionist Company Name － City State Customer services Delivered exceptional service greeting clients Regularly checked clients ensure satisfaction General clerical duties typing, answering phones, copies faxing, creating memos, filing, maintaining records Education 2009 Master Science Education Administration Grand Canyon University － City State USA ​​ 1995 Family Consumer Science Lamar University － City State USA Additional hours Dietetics Nutrition Professional Affiliations Alpha Kappa Alpha Sorority Beaumont Teachers Association Lamar University Alumni Association ​ Skills Academic planning, administrative skills, case management, clerical, documentation shorthand, research, lesson planning, newsletter development, coding filing Effective Efficient -Dedicated- Positive",TEACHER
"GENERAL MANAGER Summary I strong marketing, sales skills, Costumer Service background combined 10 years Management. I skilled learning new concepts, I work well pressure communicate ideas clearly, effectively. Demonstrated achiever responsible, punctual, consistent company policies. Experience Company Name General Manager City State Leading sales counselor first consecutive 6 months. Voted best Customer Service Employee General Manager throughout district. Largest Highest consecutive sales, revenue, generated employees. Developed Promoted 5 company General Managers La Fitness. Highest overall ranking V-Class numbers. Generated highest revenue based profitable New Jersey Club. Nominated Customer Service General Manager Year. Achieved Senior/Regional GM. Responsible training development Co-General Managers North east region. Company Name September 2014 January 2015 Feeder Driver City State Must conform federal state department transportation qualifications. Ensure safe timely delivery UPS packages hub hub. Responsible customer pick deliveries. Company Name June 2014 August 2014 Transport Driver City State Pepsi Transport Carrier ·Transport Pepsi raw materials hub hub key distribution centers. Adhere State Federal DOT laws regulations · Condition maintain Driver, Truck Safety. ·Report upper management delivery, pick-up, business matters. Company Name March 2008 June 2014 General Manager City State Controlled Business Operations Club. Researched devised marketing, financial feasibility reports concerning new business acquisitions acquisition prospects. Maintain budget past due accounts, manage payroll supply margins uphold company sales quotas. Initiated multiple joint ventures corporate relations increase monthly profits margins customers business U.S. Key responsibility consistent improvement club sales operations effective strategic marketing. Established overhead budgeting system using Microsoft Excel improve expense tracking. Increased sales power point inside outside marketing techniques, pursued corporate business self generated business relations. Established reports track profits loss gains regional clubs North Jersey market. Develop extracurricular sports programs Corporate Office Club Level. Worked directly Director Sales Director Strategic Planning. Using independent discretion maximizing profits, contain cost, hold employees accountable. Company Name May 2003 August 2008 Bay Delivery Driver City State Worked consistently Upper Management major food accounts retail sale promotional distributions. Planned managed Pepsi Costumer Service Accounts. Ordered retail Pepsi products major food chains Northern New. Jersey. Obtained company based CDL (class A) commercial driver license. Distributed commercial Pepsi products bulk Truck Loads. Educated customer service based seminars new Pepsi employees. Delivered products company brand trucking. Company Name June 2006 March 2008 Assistant General Manager City State Assist General Manager Sales, Marketing, Advertising, employee Management. Focus daily key performance indicators drive profitability · · Work Sr. GM development weekly game plans ensure revenue 5% higher previous years bankable gross/eft · Demonstrate positive attitude ensure management along team members providing highest level customer service, cleanliness club pride practice financial performance. Decision making, problem solving, strategic planning, data analysis skills. Company Name June 2005 December 2005 SALES CONSULTANT City State Generate Sales company profit ·. Generate sales reports understand critical numbers impact business. Embrace role ""The Mayor"" health club, greeting members, cultivating relationships, encouraging connectivity providing welcoming environment members guests. Generate Sales company profit Generate sales reports understand critical numbers impact business. Embrace role ""The Mayor"" health club, greeting members, cultivating relationships, encouraging connectivity providing welcoming environment members guests. Knowledge within community events ensuring club participation actively involved community outreach program. Strong external relationships local business owners management. Company Name March 2003 May 2005 Sports Director City State Develop extracurricular sports programs Corporate Office Club Level. Organized Basketball Racquetball Leagues throughout North Jersey La Fitness locations. Analyzed statistics, data, systems sports programs. Implemented first company racquetball league program North Jersey Staten Island · Increased company league programs 35% first semester. Education Johnson C. Smith University 1996 Bachelor Of Science Business Administration City State Business Administration concentration Marketing, Sales Management. Skills Acquisitions, Advertising, budgeting, Business Operations, Customer Service, data analysis, Decision making, delivery, financial, General Manager, Director, employee Management, marketing, Microsoft Excel, Office, power point, payroll, problem solving, Safety, Sales, seminars, strategic marketing, Strategic Planning.",FITNESS
"DIGITAL MARKETING MANAGER Summary 10 years experience agency client side experience. Strong written presentation skills, creative strategic thinking, analytical skills ability operate strategic tactical levels. Along excellent time-management project-management skills, relationship building, team management, market research consistency tune latest market trends. Highlights Mac PC; Microsoft Windows Vista; Microsoft Office; Smartpath, Project Tracker, SharePoint, JIRA, Tempo, Google Analytics, SearchMart, Search Light, Kenshoo, SEOMoz, Google Adwords, AdRoll Experience Digital Marketing Manager 11/2012 Current Company Name City State Responsible planning, optimizing, implementing analyzing natural paid search engine marketing activities; aligning top-to-bottom management pay-per-click (PPC) search engine optimization (SEO) activities. Manage team 5 employees. Develop maximize sales funnel process audience acquisition grow revenue. Drive sustainable revenue growth trajectory ensures positive return investment keeping eye managing line performance goals Execute integrated marketing plans build brand awareness acquire new customers using digital marketing. Help drive overall Content Marketing strategy Lead Gen Programs. Influence Social Media Marketing Strategies help generate ROI channels. Measure, test optimize acquisition campaigns drive new revenue, ensure acceptable ROI, conversion lifetime value metrics. Responsible budget management associated SEM. Manages relationships external vendors. Provide digital marketing thought leadership organization. Stay current research emerging trends clearly communicating impact changes new developments. Develop facilitate training sessions grow knowledge across SEO, PPC Digital Marketing Develop best practice guides around SEM. Develop implement process guidelines across Global Marketing Organization. Digital Marketing Manager 02/2012 11/2012 Company Name City State Primary owner strategic planning, development execution critical marketing programs including limited SEO, PPC, Email, Content Marketing programs. Responsible developing overall email strategy best meets business needs; includes email frequency, email address management, email subject lines coordination various tests identified segmentation media teams. Testing includes offers, customer segmentation, creative messaging. Conduct research analysis prioritize initiatives based opportunity business priority alignment. Increase traffic, revenue business acquisition paid natural search. Owns relationships external vendors Lead internal cross-functional team external vendor partners completing project activities on-time within budget. Oversees invoicing vendors Collaborate key functional areas evaluate performance provide recommendations Manages 4 direct reports facilitate timely completion projects. Prepare communicate regular ad hoc reporting online marketing performance. Independently works business stakeholders identify KPIs, develop dashboard scorecard reports interprets metrics deliver sounds, data driven recommendations. Provide opportunities associates take ownership initiatives coach successful completion. Sr. Marketing Manager 06/2011 02/2012 Company Name City State SEO Project Management Clients: Procter Gamble (Crest, Crest Pro-Health, Crest Complete, Dawn Cascade Create detailed project plan marketing strategy alignment brand search campaign goals objectives Ensure successful execution key plan deliverables accordance deadlines, scope, account hours budget Work conjunction external agency partners coordinate execution timing plan milestones Initiate manage campaign tasks deliverables accordance project plan, deadlines, resource availability scope Manage day-to-day operational aspects accounts, well client/external agency interactions Collaborate external partner agencies stakeholders ensure unified goals, plans timing Document key performance metrics monitor campaign Monitor campaign hours, resources scope ensure work within budget Identify activities may lie beyond scope campaign escalate appropriate internal stakeholders Develop plan process documentation monitor progress campaign Build strong, positive relationships external agency contacts internal team members Foster exchange ideas, takeaways best practices throughout project management team agency Manage 4 project managers (on brands) Project Management department interns evaluate performance quarterly. Sr. Marketing Manager 09/2010 06/2011 Company Name City State e-Marketing Creative Services Clients: Human Recourses, Recruiting Trainingas well manage WSM (Web Search Marketing Solely manage Web Search Marketing (SEO) project involving 18 separate product groups encompassing 3000 pages MathWorks website. Includes developing new plan, process schedules kick project scratch. Oversee creative initiatives Human Resources, Recruiting Training. lead project Career Page redesign) Manage email program careers newsletters. Successfully develop strategic strategies project plans/schedules. Actively analyze competitive companies order improve understanding customer needs expectations. Prepare lead weekly status meetings. Work internal clients yearly planning budgeting. Sr. Program Manager 04/2010 09/2010 Company Name City State National Association Realtors, National Pen, Newsweek HouseLogic.com Organizes, plans, works cross-functionally clients' marketing technology teams well internal e-Dialog teams deliver clients' expectations, developing email strategies, detailed project specifications providing end-to-end project management. Work grow develop clients' overall email program industry best practices, privacy legal requirements, identifying efficiencies improving relevancy Participate development strategy discussions, client presentations, marketing tactical plans Provide weekly/monthly reports insights program performance proactively monitoring email campaigns competitive market information make effective tactical recommendations campaign adjustments Manage monthly client billing, overall budget forecasting Member Process Task Force Professional Services. Sr. Account Executive 06/2006 04/2010 Company Name City State Staples in-house agency Technology (Easy Tech), Copy Print, Field Marketing (strategic markets/new markets/VIP events), All Digital initiative (Online-Interactive). Account Executive 11/2005 06/2006 Company Name City State GE, Workscape, Life Line Beth Israel Deaconess Medical Center. Branch Marketing Manager 05/2005 11/2005 Company Name City State Education BS Business Administration Marketing Psychology 5 2005 Framingham State College City State Business Administration Marketing Psychology Creative Concepts/Advance Creative Concepts courses completed Ad Club well Effective Speaking/Advanced Effective Speaking courses Strategic Writing Certifications Google Analytics Individual Certification, Google AdWords Certification, Google Analytics Fundamentals Certification, Google Partner Member Skills Ad, agency, billing, budget management, budgeting, budget, coach, com, competitive, Content, conversion, Crest, client, Clients, Dialog, documentation, Email, forecasting, functional, Human Resources, invoicing, leadership, legal, Mac, managing, Marketing Strategies, marketing plans, Marketing strategy, marketing, market, meetings, messaging, exchange, Microsoft Office, Microsoft Windows, works, natural, newsletters, online marketing, Page, Pen, presentations, progress, Project Management, project plans, Speaking, Recruiting, reporting, research, sales, search engine optimization, strategy, Strategic, strategic planning, Vista, website",DIGITAL-MEDIA
"SPECIALIST OF INFANTRY Professional Summary Professional learning, occupational consultant life-skills counselor seeking position Social Services Provider. Disabled veteran education specialist conversant social personal barriers employment, civic life independent living demonstrated ability providing community based services support community stake holders underemployed, military veterans, disabled additional underserved groups. Core Qualifications Proven leadership military civilian occupations. Effective communication interpersonal skills. Trained educator identifying servicing diverse learning styles. Advanced IT Enterprise Networks. Advanced Windows based operating systems. Advanced Microsoft Office: Word, Excel, Access PowerPoint. Experience designing supporting Database Information Systems (DBA). Experience commercial academic technical writing. Certifications PRAXIS: Principles Learning Teaching (2013) PRAXIS: Social Studies Content Knowledge (2013) Education Master Arts Education- M.Ed. 8 2014 Mount St. Joseph University － City State GPA: Dean's Honor Roll GPA: 3.58 •Dean's Honor Roll GPA 3.58 4.0 scale. •ETS ""Recognition Excellence Award"" Social Studies Content Knowledge (top 15%). •Thesis: “ROTC Military Education New Millennium.” Bachelor Arts History Philosophy 5 2008 University Pacific － City State GPA: Dean's Honor Roll GPA: 3.49 Phi Alpha Theta, Mortar Board Alpha Sigma Lambda honors Mortar Board Chapter Historian •Dean's Honor Roll GPA 3.49 4.0 scale. •Phi Alpha Theta, Mortar Board Alpha Sigma Lambda honors. •Mortar Board Chapter Historian. Experience Specialist Infantry Mar 2000 Sep 2002 Company Name － City State Maintained operated weapons communications systems $3,000,000 M2A2 Bradley Infantry Fighting Vehicle qualified gunner. Maintained mechanical functions marksman qualification M16 service rifle. Trained Infantry tactics according Army doctrine Fire Maneuver. Sustained 24 hour readiness training deployment part combined arms team. Provided leadership training subordinate soldiers charge. Maintained personal physical fitness military duty. Battalion Soldier Month honors. Medic Combat Life Saver Certified. Decorations: Army Achievement Medal, Good Conduct Medal, National Defense Medal, War Terror Service Medal Army Service Ribbon. Medical retirement Honorable Discharge (Form DD-214). Logistics Coordinator Jan 1998 Mar 2000 Company Name － City State Researched identified vendors commercial equipment, parts supplies infrastructure/building maintenance work order. Data entry procurement commercial freight. Received, inspected, offloaded, warehoused data entered commercial freight inventory. Managed accounts inventory contract tools equipment via database. Operated vertical forklift. Processed defective product return reclamations. Supervisor: Paul Ayres (916) 212-0053. Lead Stock Associate Receiving Manager Jun 1996 Jan 1998 Company Name － City State Managed crew 8 12 Stock Associates general floor merchandising. Managedstore ""Pull Program"" stock management inventory control. Managed store ""Pick-it"" program high value merchandise. Setup stocked seasonal merchandising displays schematic plans (e.g., Back School, Christmas). Received, inspected, offloaded, categorized scanned commercial freight inventory. Operated vertical forklift. Processed defective product return reclamations. Employee Month honors (twice). Supervisor: Edward Knight (no longer company). Aviation Mechanist Mate, AD Mar 1988 Mar 1996 Company Name － City State Maintained repaired power plant/engine systems subsystems $24,000,000 MH53E Helicopter. Conducted pre-flight maintenance safety inspections. Facilitated launch recovery aircraft part ground crew. Handled disposed hazardous material accordance local, State Federal regulations. Inventoried maintenance shop tools equipment. Maintained personal physical fitness military duty. Decorations: Naval Reserve Meritorious Service Medal, National Defense Medal. Skills Advanced vocabulary reading comprehension skills. College level mathematics skills: Intermediate Algebra Statistics. Collaborative successful team environments. Client/customer focused. Organized task oriented. Professional, responsible dependable. Typing (50 words minute). Professional Affiliations Member, American Legion (Post 194- Mason, OH)",AVIATION
"SALES Summary Bilingual Account Executive 15yrs experience Experienced managing 120 Retail Wireless Doors Corporate Indirect Channel Over 20yrs successful sales leadership,highly reliable self-starter; counted complete assignments without supervision Consistently achieved high ranked performance every position held Highly developed interpersonal, communication analytical skills Experienced Metrics/Market Analysis/Forecasting/Salesforce/SaaS Highlights Prospecting cold calling Strategic account development Exceptional customer service skills Bilingual Spanish Strong solution driven, problem solving skills Strong communicator Accomplishments Top Sales Producer July 2014 1.8M sold Over 3M volume sold within past 6months Verizon Top Producer Los Angeles Territory Development 2005/Irvine Verizon ""Best Best"" (West Area) Top 100 Employees 2004/Irvine Verizon National West Area Winners Circle 2003"" /Irvine Sprint PCS Chicago area Top Producer Sales Excellence Award 2000 Sprint PCS Illinois/Wisconsin Excellence Sales Award 2000 Presidents Club Sprint PCS Chicago Los Angeles Markets 2000 1999 Experience Sales November 2014 Current Company Name － City State More 20years going beyond client expectations, providing sales training thousands clients within fortune 500 corporations. Exceeding sales goals year year, almost 3M sales volume 2014, I honored excited expand knowledge International field sales. Sales July 2013 October 2014 Company Name － City State Top Producer July 2014 1.8M Sales Volume Earned CIPS certification (Certified International Property Specialist) licensing covering 40 countries accommodate client needs looking purchase outside US International clients looking purchase within United States. Sales March 2011 July 2013 Company Name － City State Real Estate Investments Portfolio Manager local, national accounts Provided training Real Estate investors, first time home buyers Provided market analysis, forecast, problem solve, enable smooth transaction. Sales November 2006 March 2011 Company Name － City State Over 2 million volume sold within first year Generate leads referrals prospecting, cold calling, networking Provide training Real Estate investors, first time home buyers, Provide market analysis, forecast, problem solve, enable smooth transaction. Territory Field Representative August 2009 February 2010 Company Name － City State Business development, managed portfolio 120 account doors Exceeded monthly sales quota objectives acquiring managing small medium sized businesses. Provided training businesses, customers enabling smooth transition support team reduced churn. Indirect Account Field Representative November 2002 October 2006 Company Name － City State Corporate Indirect Operations Training Indirect Account Management Training completed 2004,2005,2006 Irvine, CA Campus Business development, sales/product training, metrics/market/competitive analysis, sales, special events, trade shows, generating leads cold calling, relationship building networking Provided training new accounts, provided problem solving training, retention training training reducing churn, enabling smooth transition internal Verizon support team. Retail Sales Representative December 1999 December 2002 Company Name － City State Multiple Awards Sales Excellence, Customer Service Top Sales Producer,. Recommended wireless solutions new existing accounts Provided training new accounts, new customers including sales training new employees. Education State License Real Estate Sales 2006 Austin Institute Real Estate － City State Business Building, Marketing Real Estate Sales General Education/ Communications Purdue University － City State General Education/ Communications Communications/ Marketing Long Beach City College － City State Communications/ Marketing Skills Account Management, Customer Service, Strong Sales Experience, Bilingual Professional Affiliations Board Directors Family Link Kids Adoption Foster Care Austin/San Antonio TX (Legacy Ranch) Board Champions Children GACC (Greater Austin Chamber Commerce) YHAPAA (Young Hispanic Professionals Association) AYREP (Austin Young Real Estate Professionals) Texas Association Realtors National Association Realtors Austin Board Realtors Young Execs Austin Charity Bash/Young Professionals philanthropist organization Downtown Alliance Hill Country Outdoors Las Comadres Para Las Americas Organization",SALES
"HEAD CHEF Summary To contribute work ethic experience kitchen team within company fosters growth. Experience 01/2016 01/2016 Head Chef Company Name City State Running kitchen operations Menu management Prepping, cooking, plating Safety sanitation Hiring termination Budget control Training employees Communicating food venders Food orders. 09/2013 01/2014 Kitchen Manager/ Chef Company Name City State Running day day operations. Menu management. Prepping, cooking, plating. Maintaining health safety standards employees. 02/2013 05/2013 Line Cook/ Garde Manger Company Name City State Alternating stations needed/ sauté grill Practicing F.I.F.O. ensure food quality high spoilage cost low Followed company recipes create dishes according customer orders Maintained sanitation, health, safety standards work areas Prepping stations next day shift downtime Expediting tickets Helping source local ingredients keep dishes seasonal Closing Kitchen. 01/2011 01/2012 Garde Manger Line Cook Company Name City State Alternating stations needed Practicing F.I.F.O. ensure food quality high spoilage cost low Followed company recipes create dishes according customer orders Maintained sanitation, health, safety standards work areas Prepping stations next day shift downtime Practicing time management ticket call Helping create dishes appetizers events Remaining attentive multiple dishes peak hours, ensuring dishes complete timely manner high quality. 01/2009 01/2009 Garde Manger Company Name City State Followed company recipes create dishes according customer orders. Maintained sanitation, health, safety standards work areas. Significantly contributed service team creating salads, appetizers, desserts, sauces, dumplings, fish, fry station, preparing produce. Remaining attentive multiple dishes peak hours, ensuring dishes complete timely manner high quality. 01/2008 01/2009 Prep Chef Line Cook Company Name City State Washed, cut, prepared foods designated cooking. Operated high-volume equipment grills, deep fryers, griddles, ovens, stovetops. Assisted kitchen staff various tasks inventory, food portioning, dishwashing. Portioned wrapped food placed directly plates service. 01/2007 01/2008 Cashier Clerk Company Name City State Received processed cash, check, credit cards, vouchers, automatic debit payments. Issued receipts, refunds, credits, change due customers. Greeted customers entering establishment handled customer's concerns. 01/2007 01/2007 Sheet Metal Fabricator Company Name City State Performed fabrication, assembly, soldering, welding, electrical, isolation, blueprinting refrigeration cooling systems yachts. Utilized hand power tools shielded metal gas metal arc welding equipment. Operated metal shaping, straightening, bending machines, brakes shears. 01/2006 01/2006 Welder Fabricator Company Name City State Performed fabrication, electrical, welding, mechanical, painting, wheel system assembly. Preheated work pieces prior welding bending, using torches heating furnaces. Cut, contoured, beveled metal plates structural shapes dimensions specified blueprints, work orders, templates, using powered saws, hand shears, chipping knives. 01/2001 01/2005 Allied Trade Noncommissioned Officer Charge Company Name City State Demonstrated expertise machinist, mechanic, tool maker, welder. Coordinated trained welding, range, safety courses. Ensured safety officers soldiers ensuring procedures adhered properly. Responsible inventory shop tools maintenance equipment. Education 2012 Culinary Arts Orange Coast College City State Culinary Arts 2009 Bachelors Culinary Arts Hospitality The International Cooking Schools Art Institute City State Culinary Arts Hospitality Concepts Theory; Safety Sanitation; Introduction Cooking; Purchasing Product Identification; Nutrition; American Regional Cuisine; Garde Manger; Classical European Cuisine; Introduction Pastry; Menu Management Skills blueprints, Budget, Closing, Cooking, credit, debit, dimensions, Training employees, health safety standards, Hiring, inventory, machinist, mechanical, mechanic, next, painting, peak, power tools, Purchasing, quality, Safety, soldering, time management, welder, welding",CHEF
"AVIATION ENGINEER Profile Innovative Electrical Engineer specialized operations management.Team-oriented Electrical Engineer four years experience designing, developing testing electronic products.Skilled Electrical Engineer 2 years experience refining workflow processes improving organizational efficiency.Experienced CAD Drafter solid knowledge practical application engineering science technology. Proven ability manage multiple projects meet critical deadlines.Dedicated [job title] excellent technical, analytical communication skills demonstrated [number] years experience. Skills Training program implementation Project management Scheduling tools Scheduling tools Process piping Semi-conductor machine design Structural red-line revisions Electrical drafting Accomplishments Testing, Evaluation Analysis: Tested equipment ensure compliance. Analyzed data provided recommendations resulted adoption new cost-saving equipment. Research Development Managed voice communications R&D department, resulting three new products market generation excess $2M revenues. Innovative Design Developed automated visual inspection system accepting rejecting glass flares based physical dimensions geometry, speeding product sorting process 100%. Drafting Prepared sheet metal fabrication drawings, modifications commercial specification drawings compliance company's drafting standards. Organizational Design Prepared plans layouts equipment system arrangements space allocation. Project Coordination Provided drafting project set-up support communications staff, creating initial final drawings two light rail engineering projects. Professional Experience Company Name City Aviation Engineer 01/2015 Current Established helped production line Auxiliary Power Unit overhaul facility. Focused following APU units: GTCP85-180-L-C, GTC85-56-70A-71-72, T-62T-40-1 mainly used C-130 Hercules, helicopters. Involved repair scheme design, test cell, operational performance, drawings, manual interpretation, tooling, equipment improvement, troubleshooting engine problems, house field. Worked instruction writing, reports, well building document revisions. For example, quality deficiency reports, purchase orders, quality reports, repair orders, engineering reports, capital expenditures, manual revisions more. Developed optimized tooling, manufacturing, ground support equipment reviews open issues improvements. Worked PT6A, T56, 501 engines mainly accessory testing test cell operations. Designed tooling equipment, electrical circuitry, hydraulic systems using CATIA V5. Designed built testing bench APU using data acquisition system measurement devices digital readouts, pressure gauges, level sensors. Provided technical support Accessory shop department, Engineering department, Machine Shop, Test cell, Management, Operation's department. Performed receiving detailed inspection incoming parts, accessories, engines overhaul facility. Contact: John McIntosh Vice-president engineering mobile: (+1 7526269604. Company Name City Intern 01/2013 Provided technical support part design using CATIA (computer-aided three dimensional interactive applications) aircraft implementation. Participated improvements engineering software, designed several components fuel controls, starters, coordinators fuel nozzles different turboprop engines. Developed linearization software help pre-test process 501 coordinators. Contact: Leonardo Marcano mobile: (+1 7862569004. Company Name City Aerospace Engineer 01/2014 01/2015 Member AIAA front line team developed novel cooling design system turbine blades. Throughout process, computational fluid dynamic software (STARCCM) CAD highly implemented simulate different geometries inside wind tunnel. Pressures, temperatures, velocities among important physical quantities analyzed 40 different geometries. This project contributed optimization process turbine blades aided achieve higher temperature levels efficiency. It secret today's industry turbine engines able produce extremely high inlet temperatures implement cooling impingement, allow cool system without harming performance engine. Also, allows engine achieve higher efficiency levels. Upon experiment, research paper written patented. Education Training Bachelors Science Aerospace Engineering 2015 EMBRY-RIDDLE AERONAUTICAL UNIVERSITY City USA Aerospace Engineering Applied Mathematics 2014 EMBRY-RIDDLE AERONAUTICAL UNIVERSITY City USA Applied Mathematics High School Degree 2010 UNIDAD EDUCATIVA SAN NICOLA City Venezuela Languages English (fluent), Spanish (native), French (Beginner) Interests US History; Latin American History; Universal History; Baseball, Soccer, Basketball, Table Tennis, Tennis, Travel, Politics, Knowledge Transfer; Speech, Economy; Additional Information Interests: US History; Latin American History; Universal History; Baseball, Soccer, Basketball, Table Tennis, Tennis, Travel, Politics, Knowledge Transfer; Speech, Economy; Skills C, CAD, capital expenditures, CATIA, CRM, data acquisition, English, experiment, French, inspection, instruction, interpretation, Maple, MATLAB, Nastran, novel, optimization, quality, receiving, research, scheme, Spanish, technical support, troubleshooting, written",AVIATION
"RISK SPECIALIST Professional Summary Sales operations professional experience wholesale, retail, servicing loss mitigation mortgage banking industry. Expertise includes cold calling, mortgage processing operations, underwriting quality assurance developing refinance liquidation program mortgage servicing company. Experience March 2014 November 2014 Company Name City State Risk Specialist Perform duties integrated partner Home Loans business leaders ensure appropriate awareness execution risk management process Assist identifying, designing, executing appropriate risk management processes practices establishing well-managed business Responsible standard risk reporting management, including input/updates various reports. August 2010 February 2014 Company Name City State Loan Modification Underwriter Review analyze borrower documentation determine income repayment ability, assess borrower hardship, analyze housing expenses, determine proper loan resolution. Work loan modification underwriter Chase, BAU, HAMP, Freddie Mac, Fannie Mae FHA loans Work loan remediation underwriter specializing post modification auditing remediation Review recommended foreclosure prevention alternatives offered homeowner ensure investor/insurer guidelines followed Analyze delinquency, perform escrow analysis, analyze modification scenarios proposals recommend appropriate loan workout Reviewed default escalations, foreclosure recession reviews duplicate MHA files Received 3 awards outstanding quality production. February 2009 July 2010 Company Name City State Mortgage Refinance Liquidations Manager Manage pipeline current qualifying refinance candidates worked motivated candidates effort increase credit scores meet new mortgage guidelines. Work mortgage portfolio managers develop loan settlement borrower maintains profitability yield investor provide principal reduction borrower. Developed refinance program mortgage servicing company provide exit strategy qualifying refinance candidates order increase cash flow company third party mortgage investors Performed due diligence mortgage created asset sheets showed borrower’s credit, mortgage payment histories, employment, previous appraisal values current market property values Developed direct mail phone campaigns reach qualified borrowers attempt originate new loan borrower would provide tangible benefit Coordinate flow refinance activity provide Microsoft Excel reports Prodovis management, 3rd party investors mortgage portfolio investors. April 2008 January 2009 Company Name City State Account Manager Recruited physicians cold warm sourcing matched open permanent physician opportunities. Coordinated activities physician client interview process closing. September 2007 April 2008 Company Name City State Account Executive Originated Conforming, Jumbo, Alta-A Home Equity loans mortgage brokers Maintained monthly funding average one two million dollars. April 2007 August 2007 Company Name City State Loan Acquisitions Account Executive Made cold calls banks acquired portfolios distressed charged 1st 2nd mortgage liens acquire distressed loan portfolios Worked point contact banks due diligence team solve problems occurred due diligence process. July 2004 April 2007 Company Name City State Loan Processor/Wholesale Account Executive Worked inside sales associate managing production team outside Michigan sales representative helping increase monthly production volume five million eight million dollars nine month period Worked mortgage processor largest team division loan processor monthly production volume increased 75 million 110 million dollars nine month period. June 2003 July 2004 Company Name City State Retail Mortgage Account Executive Worked sub-prime lending division originating purchase, refinance home equity mortgage loans Developed self sourced referral method utilizing 3rd party collection agencies new mortgage leads. November 2002 June 2003 Company Name City State Retail Loan Officer Worked sub-prime lending retail office originating purchase, refinance home equity mortgage loans Highest producer office February 2003. May 2001 July 2002 Company Name City State BPO Support Analyst Worked inside support help desk analyst Freddie Mac's BPO software Provided phone email support BPO appraisers needing assistance uploading BPOs bpodirect.com. Education 2004 University Phoenix (Dallas Campus) City State United States Masters Business Administration Business Administration 1998 Texas Tech University City State United States Bachelor Science Degree Telecommunications Marketing Telecommunications Marketing Skills",BPO
"IT CONSULTANT Professional Summary Self-motivated, detail oriented Senior Computer/Network Technician 20 years experience Oil Gas corporate network service environments. Windows Server 2000, 2003, 2008 R2, Cisco, Active directory Administrator network Administrator proven troubleshooting problem resolution skills. Independent worker valued team contributor excellent communication, interpersonal customer service skills. Willing relocate. Core Qualifications GIS, Kingdom, Petra, MS Office 97-2013 Citrix, Market Data. Mitel 3000 5000, Cisco CME, Exchange 2010 Networking: Active Directory,Cisco LAN/WAN, DHCP, TCP/IP, ODBC, VPN, Isilon Accomplishments NEW HORIZONS COMPUTER LEARNING CENTER, Houston, Texas. Implementing Microsoft Windows 2000 Professional Server. Implementing Microsoft Windows 2000 Network Infrastructure. Administering Microsoft SQL 2000 Server Database. Experience January 2014 February 2016 Company Name Technical Anaylst Network Anaylst T1 VSAT network. Support applications pipeline technicians. Cisco Unified Communicator Manage Cisco VOIP phones. Work Datto, Acronis Symantec backup applications. Managed licensing FlexLM Petra. Supported user installation maintenance Petra database. Restoration corrupted projects SQL database. Managed Installation configuration network, workstations laptops. Gas Control application management. Managing applications 2008R2 server Accounting Gas flow. Active Directory management creation users groups permissions corporate users. Creating solutions measurement applications gas pipeline. Office 365 Administrator create user mailboxes distribution groups. Desktop support users corporation. Support SCADA platforms insuring data connection. IT Consultant June 2013 December 2013 Company Name acquisition Apache shelf properties. Cordinated network application replication Apache Oil Gas. Worked Apache 3rd part vendors contractors replicate Apache infrastructure transition FieldWood Energy. This replicating Apache network, databases applications voice offices Gulf Platforms seemless transition. Worked replace Cisco phone system. Wored vendors replace application software license. SPN Rescources/Dynamic Offshore LLC/SandRidge Energy 4-2007 – 5-2013 Network Administrator Managed Installation configuration hardware software workstations laptops shore handled equipment communications offshore platforms. Terminal server administrator. Worked Citrix applications corporate external users. Managed Ision server G&G applications users Kingdom software. Administrator Dell HP Servers. Managed maintained Osilon server nodes Geophysical engineers. Managed AD created accounts users groups needed corporation access, email network drives. Managed administrator Mitel 3000 VOIP phones company. Managed 2003 2008r2 servers corporation. Managed installation P&A Workover jobs communications offshore. Built configured Administrator Exchange 2010 Windows 2008r2 server. Managed network communication offshore platforms microwave VSAT connectivity.Managed licensing prioritary software applications company. Managed supported Bez server Blackberry’s smartphone, IPhone, Samsung. Support VPN cisco client. Superior Energy, HoustonTexas 12-2005 – 4-2007 System Support Specialist Install configure hardware software XP workstations laptops server 2003 network. Management active directory Server 2003 remote desktop support users throughout region. Built managed servers corporation. Administrator Exchange creating users troubleshooting server issues Administror AD corporation. Support Bez server Blackberry’s. Support VPN cisco client. Sold Dynamic Offshore got promotion network administrator company. Senior Workstation Technician January 1997 January 2005 Company Name － City State Citrix Administrator Managed AD accounts. Install configure hardware software workstations laptops Windows NT, 2000 XP network energy trading floor live market feeds, Reuters Bloomberg market data. Used Active directory support users groups. Support network client/server applications, shared data storage, proprietary software, Internet applications troubleshoot hardware software issues end-users throughout corporation. Education Associate Computer Science Technology 1993 MICROCOMPUTER TECHNOLOGY INSTITUTE － City State Computer Science Technology Skills Accounting, Active Directory, AD, Apache, backup, Bloomberg, cisco, Citrix, client/server, hardware, client, databases, database, Dell, DHCP, email, energy trading, GIS, HP Servers, Internet applications, LAN, laptops, Managing, Market, access, Exchange, Office, MS Office 97, Windows, 2000, Windows NT, microwave, Communicator, Network Administrator, Network, Networking, ODBC, Oil, phone system, promotion, Reuters, SCADA, servers, SQL, Symantec, T1, TCP/IP, Desktop support, phones, Terminal server, troubleshoot, troubleshooting, VPN, VOIP, WAN",CONSULTANT
"BRANCH MANAGER/OPERATIONS MANAGER Summary Skilled identifying customer needs presenting appropriate company product service offerings Demonstrated ability address customer concerns, analyze situational elements, provide effective responses solutions Proficient skills communicate orally writing Expertise resolving escalated customer service issues Proficient Microsoft Office Suite. Knowledgeable innovative finance, sales marketing professional whose success based integrity, exceptional customer service, efficiency ambition. Experience Branch Manager/Operations Manager April 1973 June 2000 Company Name － City State I taught variety banking-related courses adult continuing-education classes affiliated Alvernia College Reading Area Community College. I 15+ years experience accountant/business manager Fleetwood Bible Church, responsible management $500,000 annual budget. Using Excel, I created maintained detailed financial accounting reporting forms documents. I prepared cash receipts cash disbursements, maintained prepared financial statements church board congregation review, maintained loan deposit banking relationships. I responsible payroll preparation staff (taxes, records, federal filings.) I proficient Word Excel, quickly learn use software systems. I also 26 years banking experience, fields credit investigation approval branch management. Assistant manager retail loan credit department: reviewed incoming loan applications verify accuracy compliance bank government procedures regulations supervised credit investigation process maintain appropriate verifications documentation responsible review approval completed applications attended settlements bank representative provide professional customer service new mortgage customers realtors served bank's representative PMI providers, settlement agents, realtors, bank customers monitored bank's procedures practices compliance secondary market requirements worked support group prepared mortgage ""how-to"" manual used reference bank loan originators processors provide step-by-step direction various mortgage types, including conventional, construction, investment, government loans several mid-size branches: new business development collection review required credit documentation commercial customers analysis review commercial accounts Ensured staff provided excellent customer service potential existing bank customers. Claims Arbitration Specialist January 2007 January 2015 Company Name － City State review analyze unsettled claims determine suitability submission arbitration investigate facts loss, evidence, documentation understand claim occurrence prepare contentions evidence present Arbitration Forums demonstrate effective compelling case insured's interest complete on-line documentation filing requirements review respond electronic mail communications concerning arbitration submissions amend respond based counterclaims presented third-party carrier, prepare provide additional documentation required provide instruction coaching claims handlers various aspects arbitration procedures requirements prepare monthly reports management concerning arbitration submissions, amendments, decisions; communicate policyholders provide current status claim processing well address potential decisions outcome. RESULTS: Exceeded projected production goals claims analyzed arbitration cases submitted (>27 submissions per week) Surpassed successful arbitration decision results, compared corporate colleagues industry standards (Applicant cases 59% Respondent cases 55%) Serve job-shadow contact new arbitration specialists Provide overview instruction claims handlers needing improved knowledge arbitration procedures practices. Claims Subrogation Supervisor May 2005 March 2007 Company Name － City State oversee seven claim handlers provide instruction, coaching, supervision promote optimal performance direct-reports assure excellence competence customer service provided determine team objectives formulate /implement actions encourage performance development team members review assign subrogation files appropriate serve ""one-level-up"" contact customers requiring enhanced skill handling prepare weekly monthly reports management concerning performance staff, completion goals/objectives, solutions problems work together supervisors/managers development departmental objectives resolution issues concerning broader aspects team department functions provide support teams new hires. Subrogation Claims Representative April 2002 May 2005 Company Name － City State Review analyze assigned claims determine required actions subrogation. communicate customers insurance carriers negotiate produce effective settlement provide appropriate representation company. cooperate coordinate team members related claims team-related issues. provide input disputed resolution issues involving team well wider departmental concerns. Office Supervisor Bookseller April 2001 April 2002 Company Name － City State supervise cash operations store prepare cash registers daily operation reconcile sales reports cash totals prepare daily bank deposits monitor prepare staff time card submissions anticipate meet customers' needs provide professional, helpful service familiar inventory, store layout, procedures anticipate provide superior customer service areas store. Education Bachelor Arts Psychology 1973 Kutztown University － City State USA Psychology Interests Professional Claims Adjuster's License University Florida Orlando, Florida Continued.. Additional Information Professional Licenses Affiliations Professional Claims Adjuster's License University Florida Orlando, Florida Continued.. Skills accountant, Arbitration, banking, budget, cash receipts, cash registers, coaching, credit, customer service, excellent customer service, customer service, direction, documentation, filing, financial accounting, financial statements, forms, government, instruction, insurance, inventory, layout, market, Excel, mail, Word, new business development, payroll, processors, Reading, reporting, retail, sales reports, settlements, shadow, supervision, taxes",BANKING
"HR REPRESENTATIVE Summary A motivated business partner communicates collaborates effectively levels personnel relying outstanding interpersonal customer service skills, excellent sense urgency time management skills taking pride delivering high quality work. Highlights provide high level service internal external clients candidates possess excellent communication skills organizational guru communication skills, ability shift gears moment's notice enjoy challenges helping build great organization talented individuals. Ability multi-task work extremely fast paced environment. Superb Customer/Client service focus demonstrated desire exceed expectations. Ability handle confidential information escalate issues appropriate. Ability interface levels organization, external candidates build relationships. Proved ability serve team player agility jump whenever needed. Flexible, able change direction quickly. Excellent oral written communication skills, ability multitask, strong attention detail able work autonomously. A track record demonstrating strong work ethic, integrity personal accountability. Organized strong time management problem solving skills, intense attention detail accuracy, ability prioritize. Human resources audits Maintains confidentiality People-oriented Organized Exceptional communicator New employee orientations Experience HR Representative 11/2008 － 02/2016 Company Name － City State Managed communication regarding employee orientation open enrollment benefits. Designed new employee packages sent via mail e-mail. Drafted department-specific employee announcements. Resolved personnel issues regarding human resources matters needing clarification, submissions corrections. Provided administrative HR support 1200+ employees levels, including executive leadership C&W Railway, manufacturing environment Employee Relations- effectively handled questions, interpreted administered Collective Bargaining Agreements policies, resolved benefits payroll related problems Talent Acquisition- Collaborated hiring managers recruit qualified employees made hiring recommendations. Took initiative work crafted maintenance personnel order successfully source qualified candidates hard fill positions. Onboarding Orientation- Managed recruiting on-boarding process hourly employees. Conducted coordinated new employee orientations levels help facilitate organizational objectives. On-boarded 731 hires 5 years including 3 entire Production crews 10-15 people each, within 8 weeks Applicant Tracking Systems (ATS) Customized implemented ATS North American plants within organization Managed Employee Referral Program created implemented HR Outreach Program integral partner managing recruiting activities building candidate relationships; often providing candidates first impression SAFEbuilt responsible helping creating unique positive first impression potential employees well provide outstanding candidate experience every candidate Scheduling interviews, phone screens, candidate testing, working directly candidates, recruiters hiring managers, cases arranging travel visiting candidates. Arrange coordinate schedule changes occur throughout interview process. Coordinate interviews state offices ensuring positive candidate experience. Provide follow-up correspondence candidates recruitment status via phone email. Greet candidates upon arrival interviews appropriate, assist throughout entire process ensuring positive experience Updating candidate records job postings recruiting systems confirming new hires. Coordinating post-interview debrief meetings providing debrief materials. Creating extending offer letters. Conducting reference background checks prior onboarding candidate. Identifying opportunities improving candidate experience scheduling efficiency. Tracking recruiting activities providing candidate status weekly report. Assisting coordination recruiting activities needed including attending recruiting events career fairs ​ Clerk Typist 08/2008 － 11/2008 Company Name － City State Prepared correspondence completed data entry public records departmental reporting. Responsible registering sex offenders. Maintained confidentiality aspects job duties. Sr. Merchandise Assistant, Replenishment Leader, Office Associate 02/2002 － 08/2008 Managed women's soft lines departments Replenishment Team $3M dollar big box store Enforced sound merchandising loss control strategies Excelled building, motivating, coaching, training hourly teams Responsible cash handling procedures daily opening/closing procedures Resolved internal external customer problems made smart decisions drove sales, profits, world class customer service Responsible reconciling timecards, employee development, performance reviews, maintaining confidentiality 08/1998 － 02/2000 Company Name － City State Education Colorado State University － City State Bachelor Science Apparel Merchandising Apparel Merchandising Human Resources Certificate Mountain States Employers Council Skills administrative, administrative support, benefits, C, cash handling, closing, coaching, com, Interpersonal Skills, Council, customer service, Customer Service Skills, data entry, Decision Making, Employee Relations, hiring, HRIS, Human Resources, HR, Interpretation, Labor Relations, leadership, merchandising, Lisa, negotiations, organizational, payroll, performance reviews, personnel, policies, Problem Resolution, reconciling, recruiting, reporting, sales, sound, employee development",HR
"STYLIST Objective An internship opportunity Marketing Director AKIRA Chicago, I demonstrate knowledge market trends customer needs help create innovative effective marketing strategies. Education BBA Marketing 2019 DePaul University － City State GPA: 3.0 Minor: Statistics Coursework: Accounting 101, Economics 105, Professional Business Writing, Business Ethics Accomplishments AKIRA Chicago, Sales Consistently top 20 rank stylists company excellent sale stats American Apparel, Sales 1st Place Chicago District Sales Contest Avg. 40-55% End Say sales working​​ Work Experience Stylist Apr 2015 Current Company Name － City State Pulled entire wardrobes clients, styling head toe merchandise Built strong client base remained loyal brand Made clients customers feel welcome excellent customer service Upsell suggest items customers order exceed personal KPI stats ($80 per transaction, 3.0 units per transaction, $300 hour) Created hosted client shopping events loyal customer base increase store's end day sales 15% Keyholder Nov 2014 Apr 2015 Company Name － City State Promoted work environment positive, customer-service oriented, compliant established company policies procedures Monitored activities store employees maximize efficiency respond customers' needs timely fashion Supervised sales floor ensuring key selling zones covered Cashier duties Opened closed store Sales Associate Feb 2014 Nov 2014 Company Name － City State Greet develop rapport customers Provide product information regarding features, trends, styles merchandise Assisted customers made suggestions based knowledge merchandise customer Maintained neat organized merchandise straightening, hanging, sizing, merchandising Volunteer Work Pre-Health Volunteer, Illinois Advocate Masonic Health Center, 2013 Provided companionship patients support families surgery lounge critical care waiting areas Greeted visitors points entry well escorted directed visitors necessary Assisted visitors information desk various inquiries, answered incoming calls, provided wheelchair assistance Skills Enthusiastic, friendly, personable Advanced problem-solving Highly adaptable Bilingual: English Spanish Effective communication skills Works well within team, well individually Working knowledge HTML 5 CSS Intermediate knowledge Microsoft Word, PowerPoint, Excel",APPAREL
"IT MEDIA ADMINISTRATOR Summary Experienced IT Administrator keen eye innovative solutions 15 years experience troubleshooting, managing ensuring networks systems run optimum capacity. Highlights Windows, Apple, Linux Cisco IOS Network upgrades; CISCO router management Technical specifications creation Website creation maintenance Excellent problem-solving abilities Outstanding communication skills Exceptional diagnostic skills Graphic design Accomplishments I functioned member problem resolution enterprise service desk teams handling 22,000 employees regarding software, hardware networking usage configuration via telephone, email ticket tracking software (Level 1, Level 2 Level 3 support), representing 50,000 computers devices (desktops, laptops, printers) diverse group end users, chiefly executive personnel. I drafted proposal new training department save company $3.4 million. I maintained total shrink (cycle counts, misc. adjustments, year end inventory) less 1.10% merchandise revenue ensuring company's policies strictly adhered to, information accurate, reports properly worked. Experience IT Media Administrator Jan 2006 Current Company Name － City State Boosted website traffic creating integrated social media strategy, including successful SEO link-building campaign increase website's credibility drive traffic Created effective messaging using language, graphics marketing collateral Installed software, modified repaired hardware resolved technical issues Provided base level IT support non-technical personnel within business Identified solved technical issues variety diagnostic tools Remained up-to-date latest technologies solutions applicable company products. Reviewed technical documentation procedures. Local Technology Coordinator Jan 2012 Jan 2014 Company Name － City State Set up, configured supported internal and/or external networks (including wireless), Windows environment, HP switches Maintained systems (Windows XP, Windows 7, Server 2003, Server 2008, Active Directory), software (Office, Medisoft V16, Dentrix, Dexis), hardware (printers, cameras), security, network configurations Troubleshot network performance issues, printer issues, user account issues Recommended upgrades, patches new applications equipment Provided technical end-user support training needed. IT Trainer Jan 2012 Jan 2012 Company Name － City State Trained employees upgrade Office 2003 Office 2010. Provided base level IT support non-technical personnel within business. Followed clients ensure optimal customer satisfaction. Utilized software tools identify solve technical issues (Windows XP, Windows 7, Altiris Remote Control, Footprints, Citirx, LMS). POS Product Support Specialist Jan 2011 Jan 2012 Company Name － City State Installed POS pharmacy software, modified repaired hardware resolved technical issues. Provided base level IT support non-technical personnel within business utilizing variety software tools Unix (SCO), MySQL, Footprints, Join.Me, Kaseya). Managed call flow responded technical support needs customers. Resolved product service problems clarifying customers complaint, determining cause problem, selecting explaining best solution solve problem, expediting correction adjustment following ensure resolution. Local Technology Coordinator Jan 2009 Jan 2011 Company Name － City State Set up, configured supported internal and/or external networks (including wireless), Windows environment, HP switches Maintained systems (Windows XP, Windows 7, Server 2003, Server 2008, Active Directory), software (Office, Medisoft V16, Dentrix, Dexis), hardware (printers, cameras), security, network configurations Troubleshot network performance issues, printer issues, user account issues, Recommended upgrades, patches new applications equipment Provided technical end-user support training needed. Computer Networking Administration Instructor Jan 2009 Jan 2011 Company Name － City State Taught courses leading students towards MCSE/MCITP certification, approved curriculum, developed daily lesson plans include instructional aids Participated school retention initiatives providing regular, accurate timely feedback students school concerning academics, behavior, attendance, Motivated students actively participate aspects educational process Completed professional development in-service activities accordance college standards Maintained expertise subject area recommended improvements curriculum design. Network Administrator Jan 2008 Jan 2008 Company Name － City State Set up, configured supported internal and/or external networks (including wireless), Windows environment Developed maintained systems, applications security network configurations Troubleshot network performance issues, printer issues, user account issues, Recommended upgrades, patches new applications equipment Provided technical end-user support training needed. IT Support Specialist Jan 2007 Jan 2007 Company Name － City State Performed variety duties support computer, and/or client server unit, Windows environment. Installed software, modified repaired hardware resolved technical issues; setup classroom lab environments. Functioned member problem resolution enterprise service desk teams, handling 22,000 employees regarding software, hardware networking usage configuration via telephone, email Remedy ticket tracking support software, representing 50,000 computers devices diverse group end users, chiefly executive personnel. POS Support Analyst Jan 2005 Jan 2007 Company Name － City State Functioned member Help Desk team handling 1500 franchise stores 600 corporate stores regarding POS software hardware usage configuration well networking via telephone HEAT ticket tracking support software (Level 1, Level 2 Level 3), representing 20,000 computers peripheral devices (printers, modems, caller ID boxes) diverse group end users. Diagnosed system problems contacted vendors service and/or replacement. Managed various areas support including broadband connectivity Windows/POS installation, configuration, upgrade issues supported network dial configurations. Troubleshot, researched, diagnosed, documented, resolved technical issues superior degree technical knowledge experience; utilized variety tools troubleshooting, including Remote Desktop, Terminal Server, Enterprise Manager Query Analyzer. Education Network Systems Admin Professional Program 7/2015 New Horizons － City State Completed courses Network System Professional program New Horizons Computer Learning Center earn CompTIA Net+, Microsoft MCSA, Cisco CCNP CCNA certifications (certs progress) Bachelor Science Technical Management DeVry University GPA: Magna Cum Laude GPA: 3.8 Graduated Magna Cum Laude GPA: 3.8 Skills Active Directory, Apple, broadband, CISCO router, Cisco IOS, client server, communication skills, hardware, Network Systems, curriculum design, clients, customer satisfaction, email, Graphic design, graphics, Help Desk, HP, IT support, lesson plans, Linux, marketing collateral, Medisoft, messaging, MCSE, Office, Windows 7, Windows, Windows XP, modems, MySQL, Enterprise, Network, networking, networks, personnel, cameras, POS, printer, printers, problem resolution, problem-solving, SCO, strategy, switches, technical support, user support training, technical documentation, telephone, Terminal Server, troubleshooting, Unix, upgrades, upgrade, Website",DIGITAL-MEDIA
"DIRECTOR OF INFORMATION TECHNOLOGY Profile SUMMAR Y Applying technology workflow solutions business challenges exciting I love learn apply new lessons approaches support enhance organization achieve goals mission. Core Qualifications C# Oracle SQL Oracle Information Management SQL Server SQL*Plus TFS SharePoint SharePoint Designer Database Design Database Administration Data Management ASP.NET Team Leadership IIS PL/SQL ADO.NET Tactical Planning Application Development Web Applications IT Strategy Microsoft SQL Server Software Development Agile Methodologies Requirements Analysis SDLC XML Information Technology SQL Software Project Management Project Management Analysis Business Intelligence Leadership Professional Experience Director Information Technology 11/2012 08/2015 Company Name Provided application network support services MSBA. The MSBA small quasi-public state authority financially assists school districts school building projects. My group maintains rackspace hosted asp.net solution tied SQL Server. I hardware software refreshed well bringing development group sql server, tfs, VS 2012. I personally rewrote utility security library VB.NET C# added many classes support static helper functions. I also developed architecture based object modeling middle tier. I login account administrator authority utilized Santander Banking Services. I wore many hats team developer, manager, network administration help desk. I served project manager current projects provided business analysis work business workflows team. I recommended Tableau authority's visualization business intelligence tool. We started developing infrastructure around new business intelligence tool. We finished bringing DSCI data phone lines ready phone system hosted data center. Team Leader 05/2005 11/2012 Company Name Lead clinical research programming development application support applications developed group Cardiovascular Program. I three teams leadership. I CAS later EMERIS group I project managed effort replace number legacy systems modern C# applications. The second group maintained professional clinical billing cardiology department. The third group developed maintained research applications cardiology's research department. I logical Oracle DBA puts objects production I maintained central job scheduler placed jobs production well. Chief Information Officer 07/2000 02/2005 Company Name Provide network, application help desk support largest agency Commonwealth Massachusetts, The Department Mental Retardation. The agency called Department Developmental Services time network team 5 managed entire state Massachusetts office: 30 field office 5 state school facilities. We upgraded Zen 5.0 Novell remotely managed desktops. We also developed client server model applications electronic service delivery model hosted facility ITD's assistance. Our development platform classic asp vb.net back end sql server. Director Applications Development 02/1996 06/2000 Company Name Provided application development support services Department Youth Services. I lead Year 2000. project convert Natural/Adabas mainframe system ASP web based application YSIS. I also helped a. banyan administrator Network Administrator. Education Master Business Administration (MBA) Management Information Systems, General Delta Mu Delta Suffolk University Sawyer School Management City Management Information Systems, General Delta Mu Delta Bachelor Arts (BA) Economics GPA: Omicron Delta Epsilon Economics Omicron Delta Epsilon Skills .NET, asp.net, VB.NET, Adabas, ADO, Agile, Application Development, ASP, agency, Banking, banyan, billing, business analysis, Business Intelligence, cardiology, client server, hardware, Data Management, Database Administration, Database Design, delivery, desktops, XML, help desk support, help desk, IIS, Information Technology, IT Strategy, Leadership, Team Leadership, mainframe, C#, office, SharePoint, Natural, Network Administrator, network administration, network support, network, Novell, object modeling, Oracle, Oracle DBA, developer, PL/SQL, Oracle SQL, phone system, programming, Project Management, Requirements Analysis, research, SDLC, Software Development, Microsoft SQL Server, SQL, sql server, Tableau, phone, Web Applications, Year 2000",INFORMATION-TECHNOLOGY
"BRANCH MANAGER Summary More 5 years successful experience customer service support recognized strengths account maintenance, problem-solving trouble-shooting, sales staff support, planning/implementing proactive procedures systems avoid problems first place. Ability work partnership, leaders different partners within company. Bilingual Professional, able speak Spanish English fluently. Ability train, motivate, supervise customer sales service employees. Ability multitask within fast paced environments Capable administrating high budgets producing profits raising company standards. Synopsis Achievements Increased traffic customer retention 10%. Developed great working relationships co-workers peers, resulted great team engagement success. Proactive planning led notable increase drive efficacy team. Consistently recognize Top performer top 10% company. Utilized tools provided audit customer satisfaction raise standards. Exceeded expectations raised bar Manager Retro Fitness administrating company standards implementing improved techniques. Accomplishments Achievements Alpha Phi Sigma, Rutgers School Criminal Justice Dean's List, Rutgers Newark Experience Branch Manager 01/2015 Company Name － City State Work closely partnership Owners business coaching peer leaders customer experience serving face company community •Market promote gym center increase number members • Oversee recruitment, training, monitoring staff, including disciplinary action needed • Financial management: track income expenditures, balance safe, set goals month, refer delinquent accounts, create monthly reports, worked accounts payable receiver. • Respond resolve complaints incidents • Reinforce club policies, including cancellations/revocations memberships, acting final decision-maker member service problems may arise Skills Used Lead ethics, integrity embrace diversity inclusion. Possessed in-depth knowledge products systems, model behavior, coach team success, use initiative good judgment manage store's budget lead store achieve projected results. Success including hiring, coaching, training, developing store team members achieve consistently high performance objectives. Follow polices determined board directors. Prepare documentation reports routine customer correspondence future reference purpose. Manager 01/2014 01/2015 Company Name － City State Increased traffic customer retention 10%. Developed great working relationships co-workers peers, resulted great team engagement success. Proactive planning led notable increase drive efficacy team. Consistently recognize Top performer top 10% company. Utilized tools provided audit customer satisfaction raise standards. Exceeded expectations raised bar Manager Retro Fitness administrating company standards implementing improved techniques. Recruited interviewed qualified candidates open positions, placed qualified candidates assignment. Held full responsibility accounting, finance, budget operations. Created promotional materials advertise organization promote growth. Maintained personal rapport win-win relationships vendors, members, customers. Skills Used Implementing change effectively. Strong People Management skills. Excellent mentoring motivational skills. Extensive product knowledge. Financially commercially aware. Customer Service Specialist 05/2012 12/2013 Company Name － City State Ensure provide excellent customer service phone, e-mail, chat, etc. timely accurate manner. Serve liaison customer support team, management customer improve customer service business productivity. Assisted Duty Manager maintaining gym: Checking inventory, counting register, administering payments members Solicited received feedback improve efficiency services Assist training peers improving customer support service. Provided child-sitting service customers Education Bachelor Science Criminal Justice, Anthropology 2014 The State University New Jersey － City State United States GPA: 3.60/4.00 Affiliations Cumme Laude Achievements Alpha Phi Sigma Rutgers School Criminal Justice Dean's List Languages Bilingual Professional able speak Spanish English fluently. Conversational Portuguese Skills Accounts Payable, Audit, Budget, Budgets, Coaching, Correspondence, Delinquent Accounts, Diversity And Inclusion, Documentation, Financial Management, Human Resources, Increase, Maintenance, Payroll, Proactive, Problem-solving, Recruitment, Sales, Sales Staff, Satisfaction, Self Motivated, Trouble-shooting, Customer Service, Customer Support, Front Desk, Inventory, Liaison, Payments, Receptionist, Retail Sales, Training, Account Maintenance,",FITNESS
"HR SENIOR SPECIALIST Career Overview Dedicated Service Representative Professional motivated maintain customer satisfaction contribute company success. Core Strengths Excel, Data entry systems, Outlook, Microsoft systems Amisys, Access. Able master, process apply new skills concepts quickly. Customer service expert Telephone inquiries specialist Courteous demeanor Accomplishments Customer Assistance Worked company systems Live Support diligently completed assigned tasks, working overtime needed. Customer Service Researched, calmed rapidly resolved client conflicts prevent loss key accounts. Work Experience HR Senior Specialist 09/2006 Current Company Name City State Health insurance/Benefit Specialist Administrative Xerox Corporation Xerox leader BPO IT Outsourcing across variety industries public sector. Thousands companies rely Xerox help improve processes, manage client operations, focus core business. Duties: Provide administrative support functions relating personnel, retirement benefits special projects. Specific Responsibilities: Assist participants questions regarding Medicare/Medicaid questions, eligibility specific state's guidelines qualify Medicare/Medicaid Explain Health Insurance coverage, primary doctors specialists, hospitals treatments covered medical insurance Medicare/Medicaid covers. Explain changes insurance choice. Keep date changes health insurance coverage, processes changes. Responsible processing calculating retirees' pension. Educate participants retirement plan benefits. Handle inbound outbound calls team handle administrative tasks associated calls. Work special projects including corrections payment setups, tax forms (1099R) requests, process commencement retirees' package, process pension calculations educate retirees different payment options offered them. Answer questions regarding health insurance offered retirees type coverage entitled to. Provide support supervisor team meetings preparing issues concerns discussed take minutes meeting. Significant Achievement Received Certificate Excellent award self development going beyond call duty. Skilled conducting interviews hiring process. Have mentored team members phone etiquette score high quality monitoring. Worked administrative assistant $7.6 million international consumer bank, operating 4 continents. Member Claims Representative 08/2001 05/2006 Company Name City State Provided support bilingual unit supervisor's absence. Provided assistance guidance new bilingual hired. Performed activities designed establish maintain positive productive relations Amerigroup network providers. Specific Responsibilities. Facilitated care coordination members critical care needs Medicaid population. Worked special projects assigned Director Customer Service Department. Projects included, providing administrative support Vice President, Assistant Vice President, Outbound Director Inbound Director absence and/or vacation secretaries assisting following. Executive Secretary Assistant 08/2001 05/2006 Company Name City State Amerigroup Corporation Reporting call center Directors executive (VP/GM), responsible performing advanced, diversified confidential secretarial administrative duties requiring broad comprehensive experience, skills knowledge organization policies practices. Primary duties included, limited to, write routes confidential correspondence. Screened, handled distributes incoming phone calls complaints. Maintained confidential correspondence general files. Orders supplies. Coordinated travel plans, prepared submitted expense reports. Compiled distributed meeting minutes. Collates assembles materials, makes arrangements meetings/presentations, prepared forms, reviewed documentation conformance internal policies procedures. Utilized various software packages spreadsheet, word processing, data base internet prepare presentations documents. Researched, verified prepared reports. Created maintained databases. Coached new hires handling supervisor escalated calls. Provided assistance escalated line, followed up, resolved members' concerns complaints order maintain members' satisfaction. As claims provider representative responsibilities included responding inquiries providers network well network. Handled issues related members' benefits, claims resolution appeal status. Administrative Secretary 01/1999 02/2001 Company Name City State The Signature Group market leader The Signature Group, $870 million direct marketing company serving many recognized customer service companies America, acquired equity interest Consumers Car Club, leading provider vehicle buying ownership products services since 1987. Duties Managed project prepared various reports. Planned arranged conference calls, scheduled meetings, training classes arranged travel accommodations Managers. I also performed general clerical tasks. Specific Responsibilities: Provided administrative support center manager inbound unit various customer service teams supervision well training department. Provided administrative support Center Manager Outbound Unit Human Resources Dept. Managed incoming correspondence, scheduled conferences, made travel arrangements, prepared training material used class, filing, ordered supplies, processed invoices. Prepared expense reports receipts. Managed attendance, vacation schedules personnel records maintaining extreme confidentiality. Performed telephone interviews bilingual candidates. Executive Complaint Professional 07/1996 01/1999 Company Name City State Served consumer advocate Chief Executive Officer. Responsibility included serving liaison company government agencies like Better Business Bureau Attorney General offices. Successfully retained 90% customers calling complaint company, products and/or employees. Resolved company issues phone correspondence. Responsible establishing contact internal key managers order resolve customer's concern. Maintained direct contact Regional Directors chain stores jurisdiction, obtain results behalf customer. Responsible submit report complaints received phone mail CEO review input. Reported open complaints awaiting resolution, closed complaints, details resolved complaint reported complaints escalated Attorney General office Better Business Bureau. Significant Achievements Processed 350 complaints month executive level. 95% customer's complaint resolved satisfactorily, turned retained customers. Executive Complaint Professional 07/1996 01/1999 Company Name City State Educational Background Associate Applied Science Secretarial Science 1 1981 LaGuardia Community College Applied Science Secretarial Science Tidewater Community College Interests Church God Ebenezer Director Multi-media. Church's real time translator also translate utilizing translation devices. Church Bookkeeper assistant. Languages Fluent English, Spanish Skills Administrative, administrative assistant, administrative support, Attorney, benefits, call center, clerical, conferences, client, Customer Service, Data entry, databases, data base, direct marketing, documentation, Fluent English, equity, filing, focus, forms, General office, government, hiring, Human Resources, Insurance, Director, market, materials, meetings, Access, Excel, mail, Outlook, network, personnel, policies, presentations, processes, quality, Reporting, secretarial, Spanish, spreadsheet, supervisor, supervision, tax, telephone, phone, phone etiquette, travel arrangements, type, word processing Additional Information Volunteer Work Church God Ebenezer Director Multi-media. Church's real time translator also translate utilizing translation devices. Church Bookkeeper assistant.",HR
"FRAGRANCE CONSULTANT Licenses Phlebotomy Certification 2014 Electrocardiogram Certification 2014 Skill Highlights Accomplished hematology Laboratory diagnostic equipment Sample checking Quality control procedures Strong work ethic Professional Experience Fragrance Consultant 11/2013 12/2013 Company Name City State Greet Clients, Provide knowledgeable service clients, communicate product knowledge, sales. Office Manager 06/2007 06/2012 Company Name City State Managing sales team. Organizing daily logs. Receiving processing customer requests. Customer service sales activities. Managing inputting payroll. Job quality control monitoring.General assistance/administrative support owners company. Customer Service 01/2006 04/2007 Company Name City State Customer Service,Trouble Shooting products, Direct Selling, Customer Support, Accounts management. Education Training Certification Phlebotomy Technician 2014 Arkansas College Health Careers City State United States Electrocardiogram Technician 2014 Associate Arts General Studies 2010 Arkansas College Health Careers City State United States General Studies Pulaski Technical College City State United States Skills administrative support, Clients, Customer Service, Customer Support, Detail oriented, Direct Selling, filing, Hematology, Managing, Medical coding, Organizing, payroll, Phlebotomy, processing customer requests, quality control, Receiving, sales, specimen collection, Technician, Trouble Shooting",CONSULTANT
"SALES ASSOCIATE Summary Actively seeking Full Time position Technology within organization utilizing skillset innovation grow success driven atmosphere. Highlights Win10, 8, 7, Vista, XP, Server 2013, ipad, tablets Hardware: PC Setup/Configuration/Integration/ Printers, Monitors, Routers, Scanners, Cables Software: IE 10,9,MS Suite, Adobe Reader, Firefox, Mozilla, Wi-Fi Experience Sales Associate Nov 2011 Current Company Name － City State Interact assist customers, co-workers, Loss Prevention Management, take direction supervisor assigned tasks notify upon completion, notify Loss Prevention suspicious activity safety hazards, answer phone, provide customer service sales floor assisting recovery. Materials Handler Jun 2008 Mar 2009 Company Name － City State Extract parts inventory kits assembled production floor, audits, notify supervisor completed tasks, data entry, technical support. Mailroom Clerk Oct 2007 Feb 2008 Company Name － City State Process incoming/outgoing mail via electronic processor, distribute interoffice mail, retrieve files underwriter department, follow supervisor updates progress, faxing, copying,. Warehouse Clerk Dec 2006 Oct 2007 Company Name － City State Assist shipping manager prepare outgoing orders, assist supervisor verify incoming supplies receiving dock replenish back inventory, record new inventory counts follow supervisor keep records accurate, replenish supplies production floor assembly, place supply orders via purchasing manager, distribute interoffice mail. Education AS Network Engineering 2017 Moorpark College Network Engineering AS Computer Information Systems 2007 Moorpark College Computer Information Systems 1994 Simi Valley High School Graduate Skills Adobe, Cables, Hardware, copying, customer service, data entry, direction, faxing, IE, inventory, Loss Prevention, mail, Win, Monitors, PC Setup, Printers, progress, purchasing, receiving, Routers, safety, sales, Scanners, shipping, supervisor, technical support, phone, underwriter, Vista",SALES
"DIRECTOR, COMPOUNDING SALES SPECIALIST Professional Summary Highly organized talented sales professional effectively multi-tasks balances customer needs company demands. Efficiently builds loyalty long-term relationships customers, consistently reaching exceeding sales targets. Skilled building relationships, negotiating closing sales. Core Qualifications Microsoft Office, Word, PowerPoint, Excel. *CRM Software: Sugar Sales Logix. *Accomplished relationship building selling. Experience Director, Compounding Sales Specialist July 1997 March 2015 Company Name － City State Talented sales professional effectively multi-tasks balances customer needs company demands. Efficiently builds loyalty long-term relationships customers, consistently reaching sales targets. Exceed sales goals. Monitor customers preferences determine focus sales efforts. Numerous sales awards new accounts signed monthly dollars revenue. Plan sales events. Present PowerPoint presentations events professionals public. Train new sales representatives aspects compounding. Respond customers inquires timely manner. Maintain friendly professional customer interactions. Healthcare Services Supervisor April 1996 June 1997 Company Name － City State Build design nursing division. Recruit hire professionals. Verify credentials background checks. Make cold calls appointments local hospitals, nursing homes doctors' offices introduce service build client base. Answer clients' employees' questions concerns regarding services, availability pricing. Branch Manager June 1994 March 1996 Company Name － City State Manage activities local branch, delegating duties necessary. Make cold calls appointments local hospitals, nursing homes doctors' offices introduce service build client base Increase client base increase revenue. Increase recruitment professionals. Verify credentials background checks professionals. Increase client orders staff open positions appropriate skilled professionals. Resolve problems timely manner. Staffing Coordinator August 1983 June 1994 Company Name － City State Plan conduct new employee orientation foster positive attitude toward organizational objectives. Perform difficult staffing duties, including dealing understaffing, refereeing disputes, firing employees, administering disciplinary procedures. Provide current prospective employees information policies, job duties, working conditions, wages, opportunities promotion employee benefits. Develop, administer evaluate applicant tests. Verify credentials, references background checks staffing employees. Identify staff vacancies recruit, interview select applicants. Front End Manager/Cashier June 1981 July 1983 Company Name － City State Count money cash drawers beginning shifts ensure amounts correct adequate change. Calculate total payments received time period, reconcile total sales. Monitor checkout stations ensure adequate cash available staffed appropriately. Supervise others provide on-the-job training. Compute record totals transactions. Issue receipts, refunds, credits, change due customers. Assist customers providing information resolving complaints. Assist duties areas store. L.P.N. Staff Nurse PRN Charge Nurse June 1978 May 1981 Company Name － City State Assist nursing units needed, as, ICU, CCU ER. Provide basic patient care treatments. Administer prescribed medications start intravenous fluids, noting times amounts patients' charts. Observe patients, charting reporting changes patients' conditions, adverse reactions medication treatment, taking necessary action. Work part healthcare team assess patient needs, plan modify care, implement interventions. Supervise L.P.N.'s, nurses' aides assistants. Answer patients' calls determine assist them. Receptionist January 1971 February 1975 Company Name － City State Greet visitors, ascertain purpose visit, direct appropriate staff. Answer telephones direct calls appropriate staff. Complete insurance claim forms. Interview patients complete documents, case histories, forms, intake insurance forms. Compile record medical charts, reports, correspondence, using typewriter. Perform various clerical administrative functions, ordering maintaining inventory supplies. Transcribe recorded messages practitioners' diagnoses recommendations patients' medical records. Receive route messages documents, laboratory results, appropriate staff. Education High School Diploma May 1971 GRIFFITHVILLE HIGH SCHOOL － City State Physical Education/Math May 1977 HARDING COLLEGE － City State Physical Education/Math BAPTIST SCHOOL OF NURSING － City State Aug 1978 L.P.N Skills administrative functions, basic, benefits, charts, clerical, CRM, client, clients, firing, focus, forms, insurance, inventory, Issue receipts, Excel, money, Microsoft Office, PowerPoint, PowerPoint presentations, Word, nursing, organizational, patient care, Observe patients, policies, pricing, promotion, recruitment, relationship building, reporting, selling, Sales, staffing, telephones, typewriter",HEALTHCARE
"SENIOR MEDICAL RECRUITER Summary Versatile, results-oriented, responsible professional creative business achievements Health Fitness Industry, Service Industry, Medical Recruiting Industry, well Customer Service Industry. A person proven ability meet business needs creative solutions, one consistently demonstrates passion excel business development customers company, one utilizes diverse strategies woven focused qualification techniques, consultative persuasion methodology, strategic product positioning, creative proposals, leading customized solution. Highlights Microsoft Word Microsoft Office Excel Sales Force Power Point Highlights Superior communication skills MS Office proficient Experience Senior Medical Recruiter May 2013 July 2015 Company Name － City State Managed team within 4 months hired. Received 2 promotions duration company. Fielded average 20-30 customer service calls per day. Confirmed appropriate changes made resolve customers' problems. Trained new employees company customer service policies service level standards. Conducted reference background checks job applicants. Developed creative recruiting strategies met anticipated staffing needs. Communicated duties, compensation, benefits working conditions potential candidates. Managed phases recruitment, including defining hiring management needs posting available positions. Developed reports employee headcount, monthly HR reports quarterly training reports. Contacted job applicants inform application status. Researched recommended new sources candidate recruiting. Maintained accurate candidate tracking system. Reviewed applications' resume/curriculum vitae.Placed assigned employees clinics, hospitals, medical facilities. Communicated efficiently employers employees ensuring needs met timely effective manner. Performed background checks potential employees, well checking upon given references, transcripts, credentials. Negotiated salary, problem-solving, counseling established rapport candidate. Current Allen to. Personal Assistant September 2009 Assisted older adults weight training programs setting equipment providing detailed instructions. Encouraged clients engage group fitness classes activities gym meet fitness goals. Led weekly meetings review performance offer direction, motivation guidance toward achieving individual Plano TX Dallas TX Coursework Exercise Science Nutrition Science Sourcing Services International Handled incoming outgoing correspondence, including mail, email faxes. Screened telephone calls inquiries directed appropriate. Devised maintained office systems efficiently deal paper flow. Created expense reports using Microsoft Excel spreadsheets. Conducted extensive online phone research. Personal Trainer Company Name Fitness Motion, Energy Fitness, DFW Surf Taught clients modify exercises appropriately avoid injury. Recorded training sessions maintained package rates client. Contributed increases sales personal training department. Participated club promotions recruit new members increase club sales. Met minimum monthly revenue, service customer satisfaction goals. facility goals. Education Associate Science Nursing Collin County Community College Nursing Coursework Human Anatomy Physiology Certified Nutritionist Attended Sports Nutrition seminar Certified Weight Management Consultant Cooper Institute Of Dallas Personal Information 2004 US 2013 US Interests Big Brothers/Big Sisters (Dallas, Texas) 2002-2004 RaceFor The Cure (Dallas, Texas) 2008-Present Habitat For Humanity (Dallas/McKinney, Texas) 2009-Present Park Tavern Toys For Tots (Dallas, Texas) 2012 SMU Alumni-Action Autism (Dallas, Texas) 2012 Meals On Wheels (Dallas, Texas) 2012 Dallas Darlins (WAFL) Arena Football League (Dallas, Texas) 2013 Interests Golf Rock Climbing Yoga Hiking Paddle Boarding Crossfit Group/Team Motivating Giving Back/Helping community Cycling 03/1999 01/1998 Skills Anatomy, benefits, communication skills, counseling, client, clients, customer satisfaction, customer service, Dependable, direction, email, Staff training, expense reports, faxes, hiring, HR, Management Consultant, meetings, Microsoft Excel, Excel, mail, Microsoft Office, MS Office, office, Power Point, Microsoft Word, organization skills, Physiology, policies, problem-solving, rapport, recruiting, recruitment, research, Sales, scheduling, spreadsheets, staffing, team player, telephone, phone, training programs Additional Information Volunteer Experiences Big Brothers/Big Sisters (Dallas, Texas) 2002-2004 Race For The Cure (Dallas, Texas) 2008-Present Habitat For Humanity (Dallas/McKinney, Texas) 2009-Present Park Tavern Toys For Tots (Dallas, Texas) 2012 SMU Alumni-Action Autism (Dallas, Texas) 2012 Meals On Wheels (Dallas, Texas) 2012 Dallas Darlins (WAFL) Arena Football League (Dallas, Texas) 2013 Interests Golf Rock Climbing Yoga Hiking Paddle Boarding Crossfit Group/Team Motivating Giving Back/Helping community Cycling 03/1999 01/1998 TX 2004 US 2013 US",FITNESS
"BUDGET ANALYST/RESEARCH ADMINISTRATOR Core Qualifications ADDITIONAL SKILLS Proficient Microsoft Office 2010 2013 including Excel, PowerPoint, Word, Access, Outlook, SharePoint 2010 2013 Business Intelligence Systems Knowledge Federal Acquisition Regulations (FAR) Cost Accounting Standards (CAS) Outstanding verbal written communication skills Highly analytical, critical thinking problem solving skills, goal oriented Ability work teams, flexible work hours, ability travel Accomplishments Toyota Research Institute North America Employee Year Tarrant County College Dean's List 3 semesters Outstanding verbal written communication skills DynCorp International two SPOT awards project performance Experience January 2009 Current Company Name ◦ Proficient development cost schedules estimates ◦ Responsible schedule management baseline changes ◦ Develop Basis Estimates (BOE) cost types new work ◦ Accountable analyzing historical data applying analytic techniques forecast overall resources required ◦ Create FAR Compliant Project Estimates Change Orders LOGCAP IV Afghanistan, Kuwait Udairi Task Orders ◦ Analyze incurred cost data revised estimates USG negotiations ◦ Participate negotiations USG ◦ Evaluate, prepare provide responses RFIs proposals estimates ◦ Ability prepare estimate documentation packages USG audit/negotiations ◦ Real-time analysis process improvement internal document control processes ◦ Implemented maintained reports senior leadership ◦ Streamlined creation, modification publication administrative policies ◦ Ensure departmental estimate records complete FAR compliant ◦ Provide technical guidance ensure transfer knowledge ◦ Streamlined older processes procedures reduce full time equivalence (FTEs) v.13 System Administrator (Oracle Database) ◦ Customization database fulfill project requirements ◦ Ad hoc reporting using Infomaker 10.5 various departments ◦ Develop, implemented maintained PCM user groups security rights ◦ Developed implemented training process new hires database migration tailored individual end user groups ◦ Developed report designed analyze monitor day day contractual directions customer ◦ Validated manufacturer specifications equipment materials ◦ Utilized FedLog WebFLIS parts research ◦ Performed pricing cost savings analysis part record ◦ Database records management ◦ Developed implemented training plan new employees Budget Analyst/Research Administrator January 2007 January 2009 Company Name ◦ Active project contract negotiation well management ◦ Managed $20M annual research budget ◦ Analyzed required labor, material equipment resources ◦ Ability prepare estimates multiple research projects ◦ Developed maintained annual, capital strategic long term budgets supporting 3 departments 12 research teams ◦ Developed SOPs internal project tracking processes ◦ Tracked status 200+ research projects proposal completion ◦ Streamlined monthly, quarterly annual progress reports milestones Toyota Motor Company database secure blackboard system ◦ Created database produce monthly, quarterly annual progress budget reports transmit directly TMC secure blackboard system ◦ Developed databases tool room inventory control digital reference library Consultant January 2005 January 2007 Marketing Finance ◦ Contracted develop curricula education provider participating primary secondary schools nationwide. ◦ Developed client tracking database local architectural firm. ◦ Created maintained financial software client records PM-Group, financial services provider. ◦ Created marketing collateral small businesses independent consultants ◦ Developed marketing advertising campaign graphics company. ◦ Provided marketing consultation clinical trials research organization. Public Relations Marketing Manager January 2002 January 2005 Company Name ◦ Compiled sales reports monthly, quarterly annual basis ◦ Designed marketing sales business systems resulted sales increase 125% ◦ Designed administered sales inventory database product sales analysis ◦ Project lead development virtual training center transportation safety ◦ Created advertising collateral publication Education MBA 2006 University Phoenix MBA, University Phoenix,2006 3.2 GPA BS Business Management University Phoenix BS, Business Management, University Phoenix 3.6 GPA Certifications PMP CAS Skills Database, Basis, Inventory, Advertising, Marketing, Training, Document Control, Accountable For, Audit, Change Orders, Documentation, Pmo, Process Improvement, Proposals, Real-time, And Marketing, And Sales, Increase, Product Sales, Public Relations, Sales, Sales Analysis, Sales And, Sales Increase, Sales Reports, Transportation Safety, Virtual Learning, Virtual Training, Budget, Budgets, Contract Negotiation, Databases, Inventory Control, Progress, Sops, Tool Room, Clinical Trials, Finance, Financial Services, Marketing Collateral, Infomaker, New Hires, Oracle, Pcm, Security, Cost Savings Analysis, Pricing, Records Management, Access, Accounting, Audits, Business Intelligence, Cost Accounting, Evms, Excel, Federal Acquisition, Federal Acquisition Regulations, Government Contract, Microsoft Access, Microsoft Office, Microsoft Office 2010, Microsoft Sharepoint, Ms Access, Ms Office, Office 2010, Outlook, Pmp, Powerpoint, Problem Solving, Scheduling, Share Point, Sharepoint, Six Sigma, Six-sigma, Word, Mba, Business Management",PUBLIC-RELATIONS
"SALES EXECUTIVE Summary Sales Customer Service Professional proven record accomplishment growing client list maintaining existing clients. Delivered consistent gains growth, profits customer satisfaction retention expertise customer relationship management. Expert troubleshooter, innovative problem-solver. Proactive ensuring high levels client satisfaction. Diverse Sales Experience Selling Businesses, Medical Commercial well Selling Consumers. Exceptional communication interpersonal skills; talent quickly establishing rapport, cultivating relationships building loyalty becoming trusted customer resource. Unparalleled commitment customer retention providing superior service. Disciplined, Independent, Driven Motivated Professional Experience many industries selling Buyers Levels. Both Hunter Harvester enjoys prospecting, presenting closing sale, well client retention stellar customer service. Highlights Grew placements FFCC Inc. hundred thousand two half million per month. The company five collectors I accepted position well 80 collectors now. Fees grew $20,000.00 per month $100,000.00 per month. Started new company Silent Owners Tri State area required another employee assist servicing growing client list company later sold sold 4 times business many initial clients State Chemical Company. Accomplishments I spoke yearly even Beckfield College Jenny Clem students Accounts Receivable, Billing Collections. I member PAHCOM attended monthly annual events represent company services well attended conferences Vendor Speaker. Trained new Employees new territories FFCC INC. Was responsible also helping canvass territory ramp build new client list. With I C System Inc. 3 years I became ranked number 3 Representative 65 Representatives United States. With Ohio Truck Body I promoted Inside Sales Coordinator Outside Sales Manager within two years learning business. While working Fyr Fyter Sales Service I offered position leave company Manager work new position compensation increase opportunity growth advancement. With ChangeMed I acquired five largest clients company within months accepting position. Experience SALES EXECUTIVE 02/2001 10/2012 Company Name City State Sold collection services provide accounts receivable solutions Physicians large small medical offices, hospitals, businesses extending credit. My goal day prospect new profitable clients meet daily, weekly, monthly yearly goals. Also responsible maintaining existing client base contacting regular basis explaining reviewing monthly yearly reports asking additional placements. My territory placed $2.5 million month placements. I increased company profits growth annually trained Reps new Territories Supported them. Regional Account Manager 10/2012 03/2013 Company Name City State Responsible new territory Ohio Kentucky selling toxicology laboratory services physician practices. Also, hired, trained supported staff place practices work laboratory processing specimens. The company closed investigation billing practices. DISTRICT SALES MANAGER 02/1998 02/2001 Company Name City State Selling collection service, accounts receivable solutions, credit reporting, instant credit information, database management, billing service, direct mail service pre-collect insurance cure work Physicians Medical Facilities. My territory included half state Ohio Northern Kentucky, Louisville Lexington. I also accepted responsibility neighboring territories necessary. I held position among top three entire year 1999. This accomplishment kept Sales Summit Club entire year. I exceeded goals strived asset company. Education Training Seminars: Wilson Learning System Sales Training, Zig Ziglar, Motivation Training, Sandler Sales Training, Dale Carnegie, Dare Different Bob Clements International, Inc., How Master Art Selling Tom Hopkins International, Elemental Selling Jeffrey Gitomer Business Marketing Services, Building Customer Relationships Waste Management Training Team, Quality Sales Training Waste Management Training Team. Account Manager 04/2012 02/2015 Company Name City State Responsible helping new start billing company acquire new clients Southern Ohio Kentucky. Sold Allscripts software meaningful use allowances, sold billing credentialing services continued support client staff. This company changed business plan layed outside sales team grow business acquiring failing billing companies losing physician clients hospital large physician buyouts. Education High School Diploma Required Business 1977 Suncoast City State United States I member DECA Distributive Education Clubs America I able work part time job school credits business experience. My positions managing golf pro shop country club part time working late day shift team leader Publix Bakery Department. Skills Inside Outside Sales, Customer Service, Salesforce, Act, Goldmine CRM, Allscripts Software, Outlook, Practice Fusion Software, Appointment Setting, Cold Calling, Presenting, Closing Client Retention. Database management, direct mail, insurance, marketing, reporting training support.",SALES
"CHEF Career Focus I nursing student recently obtained CNA license state. I worked GNA UK passion ever since. I confident I would make wonderful candidate position. From beginning taking prerequisite classes Nursing School. I ebb driven yet still personable. My record shows muti-task oriented. I experience always caring deeply people. While grades always exceptional, clinical experience accomplished. I want sound arrogant I truly confident strong work ethic, willingness learn, I would surely asset St.Joseph's Medical team. I think time. Summary Skills Understands mobility assistance needs Charting expertise Understands medical procedures Trained grooming bathing assistance General housekeeping ability Trained catheter change preparation Calm level-headed duress Quick problem solver Valid [state] driver's license Reliable transportation Medical terminology knowledge Experience March 2007 December 2008 Company Name City State Chef Extensive knowledge aspects food industry well natural foods industry. I degree Culinary arts Chef fine dining establishment I attention January 2005 January 2007 Company Name City State CNA/GNA within Assisted living fascility Observed documented patient status reported patient complaints case manager. Read recorded temperature, pulse respiration. Massaged patients applied preparations treatments, liniment, alcohol rubs heat-lamp stimulation. Completed submitted clinical documentation accordance agency guidelines. Prepared patient rooms prior arrival. Collected urine fecal samples. Support duties diagnostic technical treatment procedures, setting operating special medical equipment apparatus. Assisted adequate nutrition fluid intake. Directed patients prescribed range motion exercises use braces artificial limbs. Provided transportation, assistance companionship clients. Cleaned organized patients' living quarters. Positioned residents comfort prevent skin pressure problems. Assisted transferring residents wheelchairs adaptive equipment. Kept facility stocked necessary supplies, equipment instruments. Provided personal nursing care pre- post-operative situations. Performed routine tests urine dip stick, vision hearing tests. Tended patients chronic illnesses. Assisted nurses cleaning rectal tube, G-tube, J-tube, regular catheter insertion. Charted daily information residents mood changes, mobility activity, eating percentages, daily inputs outputs. Recognized reported abnormalities and/or changes patients' health status nursing staff. Assisted ADLs. Provided patients families emotional support.Exhibited compassionate care communication regard issues death dying. Sensitive needs geriatric patients. Administered simple range motion exercises. Promoted continuity care accurately completely communicating caregivers status patients care provided. Promoted personal co-worker safety. Participated maintenance safe conditions within facility related areas. Maintained clean, orderly well-stocked environment. February 1998 December 2004 Company Name City State Office Manager Point contact contacts Sales commercial grounds maintenance company All office operations Experience Positioned residents comfort prevent skin pressure problems. Read recorded temperature, pulse respiration. Massaged patients applied preparations treatments, liniment, alcohol rubs, heat-lamp stimulation. Completed submitted clinical documentation accordance agency guidelines. Prepared patient rooms prior arrival.Provided pre- post-operative care. Assisted patients bathing, oral hygiene, grooming, feeding elimination. Helped patients move beds, baths, wheelchairs automobiles. Cooked appetizing satisfying meals snacks. Scheduled accompanied clients medical appointments. Followed safe lifting techniques individual resident lifting instructions. Maintained sanitary conditions residents' program rooms. Transported patients areas hospital wheelchairs gurneys. Assisted cleansing enemas, catheterization bladder irrigations. Assisted patients ambulation crutch walking. Provided pre- post-operative nursing care. Provided necessary supplies, support assistance medical staff patients unit specific procedures. Tended patients chronic illnesses. Tended patients chronic illnesses. Assisted nurses cleaning rectal tube, G-tube, J-tube regular catheter insertion. Charted information residents mood changes, mobility activity, eating percentages daily inputs outputs. Recognized reported abnormalities and/or changes patients' health status nursing staff. Documented resident records daily flow sheets.Collects patient specimens data, including vital signs, input/output necessary measurements.Provided patients families emotional support.Compassionate care communication dealing issues death dying.Displayed sensitivity needs geriatric patients.Administered guided patients simple range motion exercises. Comforted patients provided reassurance encouragement. Promoted continuity care communicating patients' status family members caregivers. Promoted personal co-worker safety. Promoted personal co-worker safety. Participated maintenance safe conditions within facility related areas.Responded appropriately physical, emotional developmental needs patients. Work History June 2011 August 2014 Company Name City State Private Chef Education Coursework Baltimore International College City State USA Culinary Arts AA degree Culinary Arts GPA 4.0 Coursework GEN ED plus CULINARY Arts Deans list every year Coursework Anatomy, Physiology Health Assessments[Name] Academic Achievement Award Interests Currently nursing student CCBC. Community Involvement Volunteered years various local international groups including Moveable Feast, United Way, well church group involved volunteering Dominican Republic 9 months. Additional Information Currently nursing student CCBC. Community Involvement Volunteered years various local international groups including Moveable Feast, United Way, well church group involved volunteering Dominican Republic 9 months. I took care sick children Subsaharan conditions Haiti DR. Skills arts, clients, customer service, office, natural, Sales",CHEF
"Z SALES CONSULTANT Summary Highly motivated, competitive, sales consultant seeking opportunity long-term growth potential integrity sales success, building relationships developing business Performance Skills *Account Penetration *Adaptability *Identify create new business opportunities *Brain lab navigation experience *Demonstrating Products *Product Launch *Account Relationships *Confident clinical expertise Snap Shot Sales Consultant City State Company Name Jun 2013 Current Cultivate relationships surgeons covering procedures clinical proficiency business acumen. Build implement sales plan, manage track customer sales activity prospective customer initiatives. Team increased territory sales 12.5% 3.8 million 2014, 5% 4 million 2015 10% 2016. Increase physician volume PCP events, community outreach programs marketing strategies. Serve primary resource key accounts full line product support continued service. Ability troubleshoot complex issues highly creative solutions. Maintain training sales skills, new technologies, product features, competitive product portfolios. Develop relationships hospital personnel key account stakeholders expedite sales. Demos lab training demonstrate products surgical techniques. Office Intern City State Company Name Oct 2012 May 2013 Compiled sales data, generated sales reports territory managers profiled prospective surgeons. Organized distributed marketing information, product portfolio, audits sales goals projections. Organized participated training labs potential surgeon customers. Server Bartender City State Company Name May 2010 May 2013 Worked full-time completing bachelor's degree internship. Amongst top 5 sales regularly maintaining $90 plus per person guest average. Exceptional multi-tasking ability proven effectively efficiently service large amounts business. Education B.B.A Business Management Management Information Systems, Business Intelligence Florida Atlantic University May 2014 City State Business Management Management Information Systems, Business Intelligence Skills competitive, features, marketing strategies, marketing, multi-tasking, personnel, sales skills, sales, sales plan, sales reports, surgeon, troubleshoot",SALES
"COMMISSION SPECIALIST Skills BUSINESS ADMINISTRATOR Project Manager Data Entry Business Manager Performance Analyst Results-focused, goal oriented, Business/Financial analyst extensive experience business, nonprofit health care sectors. MBA graduate focus project management administration. Superior analytical quantitative skills proficiency data entry, Access, Excel, Crystal Reports various statistical software. Research Analysis Leadership Supervision Program/Policy Development Data Entry Process Improvement Financial Cost Modeling Report Writing Clinical Forecasting Trending Troubleshooting Software Tools: MS Office 365 (Access, Excel, Outlook, PowerPoint, Word), SharePoint, Visio, Sage ACT, Fastrax POS, Crystal Reports, Lotus Notes, Microsoft Expressions, IMA software, Stars software, QuickBooks, SPSS, GNU PSPP, Microsoft Dynamics. Advanced Access Excel, including building databases, creating forms, pivot tables, t-tests, standard deviations. Experience Commission Specialist Jan 2016 Current Company Name － City State Posts 300,000 dollars commissions month. Reviews processes commission statements 15 insurance carriers per week. Posts commissions 99 percent accuracy. Processes adjustments correct commission errors and/or discrepancies. Analyses Excel spreadsheets thousands lines revenue consistency. Performs monthly reconciliation cash general ledger used calculate monthly commission payments. Interacts variety brokers departments Salesforce. Enters 10 new service lines coverage completes 20 tasks per week Salesforce. Inputs adjusts 20 200 commission payment splits proprietary commission system per month biweekly revenue distribution. Business Healthcare Instructor Jan 2015 Jan 2016 Company Name － City State Increased student enrolment 20% year year. Improved graduation rate MA program 25% average GPA 3.0. Assisted placement 100 students employed positions medical assistance, medical coders IT technicians. Edited 100 resumes consistency, accuracy relevancy. Taught 125 students year data entry, Excel, PowerPoint Word. Improved accuracy Stars Database 10%. Client Specialist Jan 2014 Jan 2016 Company Name － City State Attained positive treatment goals 50 residents course two years average. Provided data entry documentation 110 case files, hard copy proprietary database. Networked 15 different agencies tenure, coordinating positive outcomes via long-term goal planning. Coordinated medical treatment 50 clients, including update charts working corporate compliance. Coordinator Grant Writer, Indiana Chapter Jan 2009 Jan 2012 Company Name － City State Achieved federal grant eligibility corporation, first time local chapter. Coordinated 10 teams 5 research documentation, data edited research reports. Developed 15 reports Word research outcomes Chief Executive Officer. Developed detailed year end budget report company facilitating sound financial management next year. Complied data Excel processed financials 4 grant proposals. Networked via email conference 10 team leaders various team members daily basis. Pharmacy Tech Assistant Case Manager Jan 2005 Jan 2008 Company Name － City State Processed 25 hospital discharges, including proper documentation PHI corporate compliance. Verified proper documentation 30 clients coordinating record management. Improved billing efficiency 15% reducing medical insurance claims denials. Processed 20-25 insurance claims per day, including data entry claims hospital EHR. Processed 100 prescriptions per day accuracy 99.8%. Down stocked 500 prescriptions course employment. Researched 40 charts applicable documentation, updating necessary reporting effective results management. Education Training MBA Business Administration 2012 IONA COLLEGE － City State Business Administration Financial Accounting *Operations Management *Quality Management *Quantitative Management MA Public Policy 2011 SUNY EMPRIE STATE COLLEGE － City State Public Policy Policy Implementation *Qualitative Methods *Quantitative Methods *Business Compliance Relevant coursework: advanced Excel, Access, PowerPoint, Word, Project, Visio, Salesforce, data entry, quantitative tools, innovation management, risk disaster, ambulatory care management, total quality management, operations management Relevant concepts: *business capability analysis *data entry *marketing analysis *Balance Scorecard *SWOT analysis *root cause analysis *Microsoft office *mind mapping *process modeling *stakeholder list *Pareto charts *decision modeling Skills ambulatory care, Analyst, Balance, billing, budget, charts, Crystal Reports, clients, Data Entry, databases, Database, documentation, email, financials, Financial, Financial Accounting, Financial analyst, financial management, focus, Forecasting, forms, general ledger, grant proposals, innovation, insurance, Leadership, Lotus Notes, MA, marketing analysis, MBA, medical assistance, Access, Microsoft Dynamics, Excel spreadsheets, Excel, Microsoft office, MS Office, Outlook, PowerPoint, SharePoint, Word, Modeling, next, Operations Management, pivot tables, Policy Development, POS, Processes, Process Improvement, process modeling, project management, Quality Management, QuickBooks, Report Writing, reporting, Research, research reports, Sage, sound, SPSS, Supervision, total quality management, Troubleshooting, Visio",HEALTHCARE
"ENGINEERING INTERN Summary Candidate fifteen months experience production supervising manufacturing seeking opportunity field Quality, Supply Chain Manufacturing Highlights DMAIC, Failure Modes Effective Analysis (FMEA), Kaizen, Lean Manufacturing 5S, Value Stream Mapping, Root Cause Analysis, PFMEA Quality tools: Statistical Process Control, Process Capability, ANOVA, Gage R R Software: Programmable Logic controls (PLC), Discrete Control system (DCS), Microsoft office, Minitab, Pro-E, Working knowledge Auto-Cad C++, C, Visual Basics, Process flow diagram Accomplishments Manufacturing 9 Volt battery minimum process variability cost production Jan 2014 April 2014 Designed statistical experiment derive significant factors manufacturing baking soda based 9V battery Analyzed voltage readings achieve 9V little variation possible adjusting factors low cost using ANOVA, Fractional factorial, Central composite design, cost analysis, T-tests, Path steepest ascent Applied statistical process control tools check whether process in-control Used Capability analysis compare actual process performance performance standards established customers. Implementing quality assurance tools like method steepest ascent, response surface modelling, statistical process control, process capability analysis achieve continuous production consistent output 9V batteries Achieved results minimum process variability least possible cost Supply Chain Management Initiatives AMUL Diary Sept 2013 Dec 2013 Studied analyzed Supply Chain AMUL Diary suggested improvements Supply Chain Management maximize profit Analyzed role information Supply Chain AMUL diary EIAS,GIS,DISK Advantages E-initiative Suggested financial implications improve logistics transportation integrated Railway system. Reduced transportation time choosing nearer sites expansion plans Improved distribution network retail outlets, supermarkets increase reach Demand Forecast For Ellicott Food Court, Campus Dining University Buffalo Sept 2013 Dec 2013 Suggested improved forecasting techniques reduce wastage food maximize profit Implementation quantitative forecasting techniques EFC'S subjective forecasting technique Lean Approach Manufacturing Healthcare Industry Jan 2014 May2014 Studied Analyzed case related manufacturing industry Toyota Mapped A3 analyzing current issues, suggested improvements implemented corrective measurements Applied approach healthcare industry brainstormed benefits Identified challenges suggested methods streamline current process. Experience Engineering Intern May 2014 Aug 2014 Company Name － City State Research Development new product, Rubber Screen Panels used mining industries Manufacturing Production new product using Injection Molding technique Scheduling Planning operations Implementation strategic planning control Application Lean manufacturing Efficient handling Injection Molding machine Followed ISO 9001 Community Beer Works, Lean Six Sigma Intern. Sep 2013 Dec 2013 City State Applied six sigma tools DMAIC transaction process organization Reviewed applied 5S, cause effect diagram, histogram, Pareto Chart, Value Stream Mapping etc. Analyzed Improved process profit generated organization Suggested use portal reduces lead time ordering receiving transactional process National Organic Chemicals India Limited (NOCIL) Rubber Chemical Division. Navi Mumbai, India. Production Supervisor Jul 2011 Jul 2012 Supervised production unit known CBS (n-cyclohexylamine 2- benzothiozole sulpanamide produced chemical used accelerator production tires clients MRF Madras Rubber Factory), Monsento (company brazil) Handled distillation columns, pressure vessels valves controlled PLC DCS Efficiently maintained distillation columns without single event mishandling Followed hazardous operability process (HAZOP) Implementation failure mode effective analysis (FMEA). Education Master Science Industrial Engineering Dec 2014 University Buffalo, The State University New York GPA: 3.35/4.0 3.35/4.0 Industrial Engineering Design Analysis Experiments, Supply Chain Modelling Optimization, Production Planning Control, Six Sigma Quality, Facility Design, Quality Assurance, Sustainable Manufacturing, Lean Manufacturing, Computer Integrated Manufacturing, Project Management. Bachelor Engineering Chemical Engineering Aug 2011 University Mumbai － City India Chemical Engineering Instrumentation Process Control, Reaction Kinetics, Transport Phenomena, Environmental Engineering, Heat Transfer Operations, Mass Transfer Operations, Chemical Engineering Thermodynamics. Skills Auto-Cad, C, C++, clients, HAZOP, ISO 9001, Logic, Microsoft office, Works, Minitab, Optimization, PLC, Pro-E, profit, Project Management, Quality, Quality Assurance, receiving, Research, Scheduling, Six Sigma, Statistical Process Control, strategic planning, Supply Chain, Visual Basics,",ENGINEERING
"ENGINEERING PROJECT MANAGER Experience Engineering Project Manager 05/2015 07/2017 Company Name – City State Managed various engineering projects start finish cultivating client relationship overall sales processes internally externally. Tracked reported key performance indicators keeping present market trends. Created data automation processes managing projects. Processed proposals new existing customers intentional sales tactics. Increased department sales revenue 65%; achieved financial objectives preparing annual department budgets scheduling expenditures via Microsoft AX/AX7. Sr. Project Manager 07/2017 03/2017 Company Name – City State Managed high volume projects training installation door hardware locks automation locking systems various hotel chains; 60 projects average use agile methology discipline use Microsoft AX 365. Handled rotating schedules delivering projects time budget department. Developed processes help streamline project milestones; created action plans based client needs. Communicated real time project status changes clients/upper leadership needed accordance project guidelines clarity reporting open workbench software. Leader special projects Marriott, Hyatt Hilton require detailed focus; Investigated, analyzes recommended solutions client implementation issues. Sr. Traffic Coordinator Ad Manager 02/2010 05/2015 Company Name – City State Responsible scheduling ensuring commercial advertisements air cable networks per client's contract. Worked clients agencies ensure ad copy instructions received correct copy ran; Inputs titles client advertisements database enters instructions ad airing. Maximized billing opportunities evaluating sold scheduled inventory adjusting commercial placement needed. Developed technical systematic procedures assist servicing clients addition identifying problems recommended solutions needed. Reviewed various documents accuracy, works sales resolve issues changes missing information initial advertising contract per client; Average client load 25. Work History Sr. Project Manager 07/2017 03/2017 Company Name – City State Managed high volume projects training installation door hardware locks automation locking systems various hotel chains; 60 projects average use agile methology discipline use Microsoft AX 365. Handled rotating schedules delivering projects time budget department. Developed processes help streamline project milestones; created action plans based client needs. Communicated real time project status changes clients/upper leadership needed accordance project guidelines clarity reporting open workbench software. Leader special projects Marriott, Hyatt Hilton require detailed focus; Investigated, analyzes recommended solutions client implementation issues. Engineering Project Manager 05/2015 07/2017 Company Name – City State Managed various engineering projects start finish cultivating client relationship overall sales processes internally externally. Tracked reported key performance indicators keeping present market trends. Created data automation processes managing projects. Processed proposals new existing customers intentional sales tactics. Increased department sales revenue 65%; achieved financial objectives preparing annual department budgets scheduling expenditures via Microsoft AX/AX7. Sr. Traffic Coordinator Ad Manager 02/2010 05/2015 Company Name – City State Responsible scheduling ensuring commercial advertisements air cable networks per client's contract. Worked clients agencies ensure ad copy instructions received correct copy ran; Inputs titles client advertisements database enters instructions ad airing. Maximized billing opportunities evaluating sold scheduled inventory adjusting commercial placement needed. Developed technical systematic procedures assist servicing clients addition identifying problems recommended solutions needed. Reviewed various documents accuracy, works sales resolve issues changes missing information initial advertising contract per client; Average client load 25. Education Bachelor Arts Communication 05/2015 Oakland University Summary Experienced multiple years client relations, leadership, team building, strong analytical skills, managerial project management knowledge. I seek join dynamic firm attention detail creative professional services valuable. Highlights Microsoft Office Suite, Dynamic AX, Access, Excel, PowerPoint Word. Microsoft Teams. Experienced Oracle, PeopleSoft, Sales Force, SAP, Jira, SharePoint Gantt Chart Scheduler. Possess strong written verbal communication skills. Possess strong knowledge project management lifecycle. Streamline, Real time Ad, Reporting Advertisements, Sales Advertising, SAP Ad copy, Scheduling Agile, Verbal communication skills Automation, Workbench Billing, Written Budgets Budget Cable Hardware Client Clients Database Engineering projects Financial Focus Inventory Leadership Managing Market trends Access Excel Microsoft Office Suite PowerPoint SharePoint Word Works Networks Oracle PeopleSoft Processes Project management Proposals Skills Microsoft Office Suite, Dynamic AX, Access, Excel, PowerPoint Word. Microsoft Teams. Experienced Oracle, PeopleSoft, Sales Force, SAP, Jira, SharePoint Gantt Chart Scheduler. Possess strong written verbal communication skills. Possess strong knowledge project management lifecycle. Streamline, ad, advertisements, advertising, ad copy, agile, automation, billing, budgets, budget, cable, hardware, client, clients, database, engineering projects, financial, focus, inventory, leadership, managing, market trends, Access, Excel, Microsoft Office Suite, PowerPoint, SharePoint, Word, works, networks, Oracle, PeopleSoft, processes, project management, proposals, real time, reporting, Sales, SAP, scheduling, verbal communication skills, workbench, written",ENGINEERING
"FEDERAL GRAIN INSPECTOR Summary Service-oriented Process Operator 5 years background working Industrial Industry. Core competencies include Processing, Observing, Analyzing chemicals matters, well excellent communication time management skills. Handle tasks accuracy efficiency. Skills Production Processing Industrial Environmental safety Mechanical aptitude equipment troubleshooting ability. Basic math skills ability compute decimals perentage. Basic computer skills Good oral written communication skills Previous manufacturing skills Able lift 70 pounds, use tools Team work Experience Company Name City State Federal Grain Inspector 06/2015 Current Prepare grain samples grading preforming necessary tests determine moisture content, test weight, dockage, presence foreign material. Perform specialized tests aflatoxin protein analysis; calibrates equipment, grind samples, read results enters reading official certificates. Inspect ship holds loading, safety procedures. Company Name City State Process Operator Intern 06/2015 09/2015 Monitor equipment functioning, observe temperature levels, flow gauges. Perform regular unit checks order ensure equipment operating should. Control equipment regulate flow pressure gas feed lines boilers, furnaces, related steam generating heating equipment. Company Name City State B Class Electrician 01/2010 06/2015 Install calibrate electrical mechanical equipment motors, engines, switchboards, relays, switch gears, meters, pumps. Cut, bend, shape mental conduit installation new construction plant, using hydraulic bender pipe threader. Education Training Associate Science Process Technology 2013 ITI Technical College City State United States Activities Honors OSHA CARD SECURITY PASSPORT CURRENT TWIC CARD HOLDER WATER SURVIVAL/HUET HSE0039 MEDIC FIRST AID CPR AED FALL PREVENTION AND PROTECTION WORKER (DNE) HSE SUPER SAFETY COURSE",AGRICULTURE
"HEALTHCARE CLINICAL ANALYST Professional Experience November 2012 September 2015 Company Name City State Healthcare Clinical Analyst I entered insurance arena insurance experience I successfully serve leader appeals deparement. I work lines business, including commercial, state group Medicare appeals. In highly collaborative area, I work conjunction medical directors, medical policy, pharmacy, ________to render appeal decisions. I create training materials train mentor new employees.In addition, I create present formal training employees throughout medical operations. I provide constant process improvement January 2011 November 2012 Company Name City State Manager, National Childre'n's Study In position, I began assistant manager quickly promoted manager. When I began study, adversarial relationship Battelle University Florida. As manager, I strengthened relationship created positive constructive partnership. I managed thirty employees including data collectors ancillary staff. I developed implanted QA program, ensured overall integrity study implementation adherence study protocol, conducted field training inspections, evaluated compliance performance, monitored maintained quality files, managed lab supervised staff twenty data collectors. In addition, I prepared statistical reports principal investigator identified trends areas quality assurance implementation. January 2007 January 2011 Company Name City State Oncology Nurse I administered immunoglobulin therapy, chemotherapy, blood products, hydration pain medication. I educated patients families regarding medications, drug processes navigating healthcare system. Additionally, I educated patients self-administered subcutaneous administration. I mixed administered chemotherapy, hydration, medications. I maintained used central lines venipunctures administer chemotherapy. I assessed patients changes condition, evaluated labs consulted physicians regarding dose modifications, assessed problems symptom management. January 2005 January 2007 Company Name City State GI Infusion Nurse I performed venous arterial punctures, maintained intravascular sites including tubing dressings, monitored infections, initiated emergency therapies, assessed patients adverse reactions complications, documented patient-directed activities. I also educated patients side effects complications therapy medication. January 2002 January 2003 Company Name City State Clinical Research Coordinator I coordinated DNA collection study. This included subject recruitment, administration informed consents, collection case report forms, collaboration IRB, report preparation. In addition, I worked twenty surgeons staff identify eligible participants. January 1999 January 2001 Company Name City State FAST Program Coordinator Families Schools Together (FAST) collaborative, family focused program held numerous schools Jacksonville. In position I recruited, hired, trained, supervised employees program, conducted site visits, managed budget, coordinated program evaluation. I also responsible grant writing management, marketing, volunteer recruitment training. Additionally, I served asa liaison FAST program school faculty administration. January 1997 January 1998 Company Name City State Research Coordinator I served principal investigator study complementary/unconventional cancer therapies. This included development survey oncologists completed physicians Fred Hutchinson Cancer Research Center, Moffitt Cancer Center Research Institute, Norris Cotton Cancer Center. I also analyzed presented data. Additionally, I assisted several studies including Study Cancer Survivors development Behavioral Research Database, national database behavioral, psychosocial, policy researchers cancer field. A membership directory created distributed respondents. Education 12/2005 Florida State College Nursing ADN 5/1998 Emory University Health education Behavioral Research Masters Public Health 5/1995 Harvard University Special Student Program 5/1994 Emory University Psychology BA GPA: Phi Beta Kappa Publications Hann, D., Baker, F., Denniston, M., Winter, K (2004). Oncology Professionals' views complementary therapies: survey physicians, nurses social workers. Cancer Control, 11(6):404-10. Hann, D., Winter, K., Jacobsen, P. (1999). Measurement depressive symptoms cancer patients: evaluation Center Epidemiological Studies Depression Scale (CES-D). Journal Psychosomatic Research, May 46(5): 437-43. Skills administrative, budget, Cancer, chemotherapy, Database, DNA, FAST, forms, grant writing, law, marketing, mentor, processes, program evaluation, quality, quality assurance, QA, recruitment, Research, therapy, venipunctures",HEALTHCARE
"BUSINESS DEVELOPMENT SPECIALIST Summary Retirement Benefits Specialist 10 years experience administering benefits large corporations government employees, delivering solutions varying levels pertain diverse knowledge base employees I assist. Have extensive experience delivering benefit plan rules regulations well federal state laws diverse population. Highly detailed self motivated detail oriented well organized. Experience Business Development Specialist Apr 2016 May 2016 Company Name － City State Contacted prospective customers internet inquiries unsold showroom visits Capital Ford determine reason purchasing vehicle Attempted re-schedule appointment salesperson complete transaction. Cashier/Office Support Staff Apr 2015 Feb 2016 Company Name － City State Assisted customers purchases, maintained daily deposits, dispersed trucks surplus pick requests through. SPMS system, maintained inventory answered incoming calls, researched inventory items disposal. Maintained departmental purchase files well daily receipts pick requests. Data Collection Interviewer Mar 2015 Apr 2015 Company Name － City State The survey examines access health system, health status, health determinant characteristics Ohio's Medicaid program Medicaid eligible non Medicaid populations. Made outbound calls respondents conduct social science survey using script, adding data collected respondents computer system speaking respondent.. Retirement Case Administrator Oct 2013 Sep 2014 Company Name － City State Conducted benefits administration 2-300 benefit-eligible employees. Obtained missing information needed companies HR Departments verified data necessary well. Addressed inquires employees regarding retirement process eligibility issues. Reviewed federal state laws confirm enforce company compliance. Answered employee questions regarding retirement resolved issues. Contacted HR discrepancies salary benefit driven data. Benefits Counselor Apr 2008 Mar 2013 Company Name － City State Addressed customer service inquiries timely accurate fashion regarding retirement benefits. Assisted HR departments information regarding eligibility required documentation needed process. Built customer loyalty placing follow-up calls customers reported pension issues. Explained human resources policies procedures employees. Assisted customer service inbound outbound calls regarding retirement inquiries. 2 years row increased employee participation North Carolina State Employees Combined Campaign. Retirement Benefits Processor Oct 2007 Mar 2008 Company Name － City State Reviewed federal state laws confirm enforce company compliance. Conducted benefits administration benefit-eligible employees. Processed pension 401K payouts balanced reports daily. Requested missing documents needed processing. Contacted HR necessary status change required documentation. Customer Service Representative Oct 2006 Oct 2007 Company Name － City State Addressed customer service inquiries timely accurate fashion call center environment. Maintained up-to-date records times. Worked upper management ensure appropriate changes made improve customer satisfaction. Formulated enforced Service Center policies, procedures quality assurance measures. Properly directed inbound calls phone queues improve call flow. Strictly adhered federal state guidelines release information. Processed applications, payments, corrections, enrollment endorsements. Researched coverage premium options supplied clients best coverage available. Retirement Benefits Counselor Aug 2003 Aug 2006 Company Name － City State Conducted benefits administration 100 benefit-eligible employees IBM payments began. Reviewed federal state laws confirm enforce company compliance. Answered employee questions regarding pension health insurance benefits resolved issues. Explained human resources policies procedures employees. Contacted HR departments necessary additional information needed. Within first year Fidelity Investments I awarded Outstanding Customer Service Award work Health Welfare research resolution project. HR Generalist May 2003 Jul 2003 Company Name － City State Resolved personnel issues regarding human resources matters needing clarification, submissions corrections. Assisted customer service inbound outbound calls regarding HR inquiries. Worked 401(k). administration,FMLA workers' compensation claims benefits. Assisted HR departments eligibility questions,rules regulations well status previous inquiries.. Senior Benefits Specialist May 1997 Mar 2002 Company Name － City State Worked 401(k) administration,pension health insurance benefits several Fortune 500 companies. Assisted customer service inbound outbound calls regarding benefits. Reviewed federal state laws confirm enforce company. compliance. Conducted benefits administration benefit-eligible employees benefits. Contacted various HR departments verify eligibility well status changes. Education Associate Science Science Aug 1979 Louisburg College － City State US Science Skills Benefits administrator, benefits, benefits administration, call center, clients, customer satisfaction, Customer Service, documentation, fashion, human resources, HR, IBM, insurance, inventory, Investments I, access, Excel, Outlook, Word, Personnel, pick, policies, speaking, quality assurance, research, script, phone",BUSINESS-DEVELOPMENT
"CONSULTANT Highlights TECHNOLOGY SKILLS Visual Basic HTML JavaScript SQL XML Python MVC FileMaker PHP Advanced Excel SiteCatalyst CORE COMPETENCIES Problem Solving Relational Databases Process Reengineering Customer Relations Staff Management Startups Transitional Environments Systems Integration Data Migration Reporting Automation Accomplishments Received Sales Achievement Award attaining 163% billable hours target 5/5 customer satisfaction rating Experience Company Name City State Consultant 01/2010 Current Publicly traded (ADBE) digital technology company specializing content creation online analytics annual sales $4.4 billion Support simultaneous client consulting engagements performing product implementations, technical problem solving, ad hoc client requests Fortune 500 companies Home Depot, Disney REI. Promoted internally non-billable position needed retain rebuild relationships dissatisfied clients US EMEA problem resolution, distant in-person. Participated product integration team product expert SiteCatalyst SearchCenter acquisition integrations. Received Sales Achievement Award attaining 163% billable hours target 5/5 customer satisfaction rating Designed coded custom tools automating improving client campaign creation, management deployment resulting average 60% increase campaign management efficiency per client Increased services revenue 15% clients Home Depot, Disney REI developing tools increase effective advertising spend Supported EMEA clients General Motors, Daimler TicketMaster performing product implementations training, technical problem solving, custom client solutions Company Name City State Controller 01/2008 01/2010 Provider medical coding information annual sales $12 million acquired Access Intelligence 2009 Oversee financial functions, including audits, monthly financial statement preparation, daily cash flow, debt equity management, VC reporting, executive reporting, cash revenue forecasts/budgets. Perform systems management, new system integration associated data migration. Manage six-person department two direct reports. Shortened finance's 15-day month end process 3 days automating month end processes. Decreased G&A cost 40% annually, received first deficiency-free audit automating processes accounting transactions daily operations. Developed new proprietary operational system combining CRM, inventory, financial management, sales, fulfillment, call center tracking, QuickBooks integration. Cell: 801-910-6500 Greg@TheVarium.com Professional experience continued Company Name City State Controller 01/2007 01/2008 Provider electronic medical record management data repository solutions annual sales $12 million Managed financial health organization, including audit procedures, billing, credit card management, customer support, month-end close, equity debt management, budgeting/forecasting, daily cash management. Regularly utilized Salesforce.com, Oracle, SQL, VBA Excel process daily transactions report daily status company metrics forecasts SAAS enterprise sales. Increase customer retention 54% monitoring customer usage trends identify save at-risk customers Hiring firing personnel company cash flows permitted; customer point contact conflict resolution Enhanced customer relationship management capabilities implementing Salesforce.com; migrating historical information, training employees tool functionalities Company Name City State Internal Auditor 01/2006 01/2007 Publicly traded (ANET) credit card processor annual sales $40 million acquired Visa 2010 Charged monitoring testing financial IT systems, controls, processes COSO, SOX, COBIT, audit compliance. Regularly utilized HTML, ODBC, VBA, XML, Excel test improve system processes. Increased testing efficiency identifying eliminating 100 tests integration systemization. Automated customer applications; decreasing sales overhead 15% per year correcting $80K erroneous commissions Company Name City State Accountant 01/2005 01/2006 Broker dealer 1031/Tenant Common security exchanges, REITs, stocks, bonds annual sales $120 million. Calculated weekly commissions payments; managed AP, AR, invoicing functions. Regularly utilized SQL, VBA, XML, Excel process daily transactions, commissions, improve system processes. Automated commission calculation time 4 days minutes integrating existing systems SQL. Improved accuracy customer broker data developing MS Access based system replace individual spreadsheets. Company Name City State Regional Manager 01/2003 01/2005 Provider third-party hospital billing recovery solutions Managed HCA Iasis hospitals Utah surrounding regions, responsibility hospital employees, profitability, billings. Directed 18-person staff four direct reports. Regularly utilized SQL Excel process daily patients, applications notes automated manner. Increased territory size enhanced Cardon's reputation HCA standardizing hospital group's data reporting insurance claims third-party recoveries. Improved regional profitability 45% eight months increasing use Medicaid Cobra benefits (identified off-hours research). Company Name City State Co-Founder 01/2005 Current National on-site hair makeup service local salon, Studio Enizio annual sales $500K Secured cash financing, manage daily cash flows, inventory optimizations, payroll, federal state tax filings. Education Masters Business Administration Business Administration Gore School Business City State US Masters Business Administration Gore School Business Westminster College, Salt Lake City, UT Bachelors Accounting David Eccles School Business City State US Bachelors Accounting David Eccles School Business University Utah, Salt Lake City, UT Certifications CPA Skills Annual Sales, Cash, Sales, Sales Of, Inventory, Filings, Payroll, State Tax, Integration, Integrator, Solutions, Increase, Training, Advertising, Award, Campaign Management, Clients, Content Creation, Deployment, Excellent Multitasker, Problem Resolution, Problem Solving, Rebuild, Satisfaction, Simultaneous, Technical Problem Solving, Million, Excel, Audit, Sql, Access, Customer Relationship Management, Forecasts, Billing, Accounting, And Accounting, Audits, Budgets, Coding, Crm, Data Migration, Financial Management, Fulfillment, Medical Coding, Operations, Quickbooks, System Integration, Systems Management, Credit, Credit Card, Xml, Auto Insurance, Benefits, Claims, Cobra, Data Reporting, Hospital Billing, Insurance Claims, Its, Medicaid, Territory, Budgeting, Budgeting/forecasting, Cash Management, Customer Support, Forecasting, Metrics, Oracle, Relationship Management, Saas, Salesforce.com, Software As A Service, Cobit, Html, Odbc, Processor, Sarbanes Oxley, Sarbanes-oxley (sox), Sox, Testing, Accountant, Ap, Ar, Broker Dealer, Invoicing, Ms Access, Payments, Security, Cpa, Customer Relations, Databases, Javascript, Model View Controller, Model-view-controller, Mvc, Php, Python, Systems Integration, Visual Basic",CONSULTANT
"SALES REPRESENTATIVE Professional Summary Experience sales rep territory management closing experience. Computer proficient strong communication skills. Offering 13 years outside sales, sales operations marketing. Quality-focused Account Manager, focused driving sales maximizing profits. Directs sales teams enthusiasm. Account Manager accomplished managing customer service numerous top accounts simultaneously exceeding sales goals new existing products. Skills Business development Organized Fast learner Highly dependable Natural leader Enthusiastic yet professional demeanor Organized Excellent attention Customer satisfaction Account territory management Retail sales detail Fluent Spanish Computer literate Work History Sales Representative Company Name City State 12/2012 09/2014 Increased sales volume adding 10 accounts territory. Selected correct products based customer needs, product specifications applicable regulations. Increased sales volume adding 10 accounts Rio Grande Valley territory. Negotiated prices, terms sales service agreements. Contacted new existing customers discuss needs could met specific products services. Territory Manager Company Name City State 04/2012 11/2013 Established new territory company, adding special order, stocking dealers. Managed portfolio 30 accounts $60,000-$90,000 per month sales. Negotiated prices, terms sales, service agreements. Contacted new existing customers discuss needs could met specific products, services. Selected correct products based customer needs, product specifications. Created sales contacts on- off-premise accounts. Recorded accurate, efficient records customer database. Prospected conducted face-to-face sales calls business executives directors throughout assigned territory. Consulted businesses supply accurate product, service information. Met existing customers review current services expand sales opportunities. Built relationships customers promote long term business growth. Exceeded team sales goals 30%. Sales Decora Kitchen Bath Floors McAllen, TX l Managed residential commercial sales. Sales Company Name City State 01/2008 09/2010 Retailed types flooring, ceramic porcelain tile, natural stone, resilient flooring, laminate hardwood, carpet. Coordinated supervised installations Floor counter-tops. Project estimating purchasing. Attended Surfaces KBIS trade shows. Negotiated prices, terms sales service agreements. Contacted new existing customers discuss needs could met specific products services. Quoted prices, credit terms bid specifications. Identified prospective customers using business directories following leads existing clients. Wrote sales contracts orders obtained submitted orders processing. Selected correct products based customer needs, product specifications applicable regulations. Prioritized tasks projects meet tight deadlines. Owner Company Name City State 01/2000 07/2007 Coordinated residential commercial sales, along supervising installations. Project estimating purchasing. Retailed types flooring, ceramic porcelain tile, natural stone, resilient flooring, laminate, hardwood carpet. Attended Surfaces Mohawk U trade shows seminars. Negotiated prices, terms sales service agreements. Contacted new existing customers discuss needs could met specific products services. Quoted prices, credit terms bid specifications. Wrote sales contracts orders obtained submitted orders processing. Selected correct products based customer needs, product specifications applicable regulations. Assigned tasks associates, staffed projects, tracked progress updated managers, partners clients necessary. Matched purchase orders invoices recorded necessary information. Education High School Diploma James Pace High School Continuing education Interior Decorator Skills attention detail, Strong interpersonal skills, contracts, credit, clients, database, Dependable, English, estimating, outlook, natural, negotiator, Persuasive, progress, purchasing, Sales, Sales Management, seminars, Spanish, Strategic, supervising, tops, trade shows",SALES
"ENGINEERING CONSULTANT Professional Summary To deliver value professional position oil gas industry utilizes attributes unique skillset. Long standing track record outperforming management?s goals milestones reducing time, costs, minimizing non-productive time. Incorporate analytical creative skills visualize ideas, find solutions proactively avoid problems. In depth understanding mechanics tools utilized optimized functionality, economics, safety, experience marginally productive plays lowered predictable costs key driver. Meticulous invoices ensure costs accurate agreed upon. Developed in-depth analytical mechanical problem solving skills years field experience, comprehensive discussions vendors, learning/listening experience. Wealth knowledge timelines, workflows, costs, effective troubleshooting, seamlessly integrating field office personnel unified team righand experience field engineering experience. Continuously consider HSE regulatory facets implement without unduly disturbing operations, possible. Accomplishments Developed Unit?s drilling program area. To date, Drilled Unit?s longest lateral (6,891?), fastest GW well (17.54 days spud TD), 8.75. lateral. Cleveland Play: Developed Unit?s drilling program area. SOHOT Play (Grady County, OK): Developed Unit?s drilling program area. Drilled Unit?s fastest Medrano well date (19.35 days spud TD). Regularly put charge developing drilling programs Unit?s new core plays drilling one-off two-off wells. Proficient Wellview reporting software. Directed increased expectations new standardization reporting requirements field office across drilling, completions, production groups. Worked closely Wellview Master User make appropriate changes. Field Engineer (and continued Drilling Completions Engineer), Unit Corporation, Tulsa, OK Sep 2008 Mar 2011 Unit?s field representative (completion/frac consultant) prepare frac jobs, flowback, putting pipeline handover Production group. Relief pumped route Western Oklahoma eight months. Drilling Consultant rotation twelve months rig I performed Drilling Engineer duties for. Safely efficiently P&Ad 80+ wells including one middle (literally) Washita River, encompassing regulatory requirements, bidding awarding work, overseeing operations, selling/transferring/disposing reclaimed tubulars surface equipment, location reclamation, making good surface owner relationships Worked surface owners access property stake wells, resolve ROW concerns, settle surface damages liaison surface owners Unit?s Landmen. Designed, bid, awarded dirt work confirmed final location built expected suitable drilling rig. Drilling Completions Engineer, Unit Corporation, Tulsa, OK June 2007 Sep 2008 Designed completion procedures wells I drilled (perf intervals, acidizing, frac job, etc). Work closely Production Foreman ensure optimal communication field office. Communicate closely drilling consultants confirm office field page. When problems occur, drove rig site Unit?s onsite representative. Worked team confirm well drilled completed manner maximized benefits long term project goals. Intern, Unit Corporation, Tulsa, OK Sep 2005 June 2007 Handled regulatory paperwork ensured compliance drilling completion engineers. Helped gather preliminary offset data drilling engineers variety software packages resources. Prepared/requested bids mud programs, cement program, directional, etc. Confirmed accuracy passing along engineers. Heavily involved implementing Wellview software across Unit?s drilling department (field office) setting custom reports match Unit?s reporting requirements. Wrote training manual drilling consultants. Trained Completion Production Engineers requested. Derrickhand, Nabors Drilling, CO Dec 1999 Apr 2003 Calculated/measured mud properties adjusted chemical additives accordingly. Repaired, maintained, supervised mud pumps. solids control equipment operational status. Assisted driller tool pusher daily operations drilling rig. Helped coordinate work efforts three subordinate employees. Experience Engineering Consultant July 2015 Current Company Name － City State Fulfilling variety engineering needs clients reservoir engineering, acquisitions divestitures, company/prospect valuations, production engineering, drilling engineering, data compiling ?clean-up. services, etc. Using diverse assortment software packages ARIES, Powertools, Petra, HIS Enerdeq, Drilling Info, Wellview, etc. Staff Production Engineer February 2015 July 2015 Company Name － City State Worked older Permian well set riddled inefficiency issues Midland Basin, cleaned billing structure obscure routing issues, identifying/addressed many HSE issues. Experience Production Explorer, IHS, PHD Win, Drilling Info software packages complete work. Took initiative unsuccessfully addressed previous years get field staff date technology digital record keeping, made significant progress jumping hurdles work together. Senior Drilling Engineer March 2011 February 2015 Company Name － City State Marmaton Play:. Drilled Unit?s longest lateral (9,870?) fastest well (8.71 days spud TD) date. Over first 18 months, reduced average spud RR 30+ days 13.14 days, DHC $2.1MM $1.37MM, reduced outliers 68%. Dramatically outperformed offset operators metrics spud TD days, DHC, outliers. Education Bachelors Mechanical Engineering University Tulsa Mechanical Engineering Publications Horizontal Marmaton Wells Beaver Co, OK Drilling Improvements Lessons Learned?, AADE National Technology Conference Exhibition, Cox Convention Center, Oklahoma City, OK, 27 Feb 2013. Lecture. While unsuccessfully seeking leads prospective drilling improvement system, two companies shortly thereafter implementing exact idea described, one filing patent pursuing commercial development. TRAINING Landmark ARIES Fundamentals. Dustin Simmons Advanced Sucker Rod Lifting Gas Well Deliquidification. Norman W Hein Jr Marginal Well Commission: Open Hole Log Interpretation. Gary W Batcheller Petroskills: Gas Well Deliquidification. Dr. James F Lea Oil Well Blowout Prevention Systems School, OU, (IADC WellCAP). Glen Wanzer Leadership Essentials. Kurt Webber Halliburton Drill Bits Services: Drill Bit Technology Seminar. Multiple lecturers K&M Technology: Extended Reach Eng. Design Implementation Course. Multiple Lecturers Blade Energy Partners: Principles Tubular Design. Stan Mason PTTC: Completion Stimulation(s) Horiz. Wells Tight Unconv. Res. Larry K Britt Society Petroleum Engineers: Drillstring Design. Frank J Schuh Baker Hughes: Drill Bit Technology Seminar. Multiple lecturers Baroid: Drilling Fluids Technology. Multiple lecturers Murchinson Drilling School: Operational Drilling Technology Course. Bill Murchinson Skills acquisitions, billing, clients, Explorer, Win, PHD, progress, record keeping, routing",CONSULTANT
"EXECUTIVE CHEF Summary Talented executive chef 22 years experience running quality kitchen. Train manage kitchen personnel coordinate related culinary activities, including estimating food consumption purchasing food, selecting developing recipes, standardizing recipes consistent quality, establishing presentation quality standards, ensuring proper safety sanitation kitchen. Recognized effective leader strong strategic planning, communication, staff management skills. Highlights Extensive butchery knowledge skills High volume production capability Focused disciplined Bilingual (English/Spanish) Focus portion cost control ServSafe certified Accomplishments Cooked James Beard House Participated The Food Wine Classic Aspen, Colorado Cooked Les Amis d'Escoffier Society Featured numerous local papers Completed Beef 101 Texas A&M Successfully managed kitchen staff 40+ employees high volume dinner services 500 diners night. Experience Company Name City State Executive Chef 07/2014 Current Manage daily operations restaurant staff 35 generates $5 million per year revenue. Supervise training new hires retraining existing staff food presentation techniques. Oversee staff schedules quality control. Regulate inventory controls, food cost (32%) labor cost (8%) kitchen sanitation. Ensure excellence guest satisfaction effective training staff. Company Name City State Executive Chef 12/2013 05/2014 Opened new operation staff 50. Maintained labor cost 8.5% food cost 33%. Implemented training schedule new kitchen staff. Met sales representatives order negotiate prices order supplies. Managed smallwares ordering opening 9,000 square foot restaurant. Butchered steaks steakhouse serves prime, grass-fed Angus steaks. Implemented training schedule broiler chefs knowledgeable different cuts grades meat. Company Name City State Executive Chef 08/2012 12/2013 Changed dining room banquet menus. Assisted overseeing multiple operations Breckenridge-Wynkoop Company. Maintained food cost 27%. Scheduled staff 50 people weekly basis managing labor cost 8%. Increased banquet sales $750,000 $1.5 million within 1 year. Improved overall standard Breckenridge-Wynkoop brand. Created training schedule banquet staff able handle increase business. Company Name City State Executive Chef 11/2011 08/2012 Developed menus: Lunch, Brunch, Happy Hour Dinner. Trained retrained kitchen staff menu items new pre existing. Ordered inventoried entire operation: bar, front house kitchen. Scheduled staff hours assigned duties. Prepared cooked foods types, either regular basis special guests functions. Company Name City State Executive Sous Chef 10/2006 11/2011 Determined food presented created decorative food displays. Met sales representatives order negotiate prices order supplies high-end steakhouse averaged $12 million per year revenue. Managed staff 60. Maintained food cost 33% labor 9%. Demonstrated new cooking techniques equipment staff. Collaborated personnel plan develop recipes menus, taking account factors seasonal availability ingredients likely number customers. Met customers discuss menus special occasions weddings, parties banquets. Monitored sanitation practices ensure employees follow standards regulations. Ordered requisitioned food supplies needed ensure efficient operation. Estimated amounts costs required supplies, food ingredients. Inspected supplies, equipment work areas ensure conformance established standards. Recruited hired staff, including cooks kitchen workers. Instructed cooks workers preparation, cooking, garnishing presentation food. Supervised coordinated activities cooks workers engaged food preparation. Education Associate Arts Culinary Arts Sullivan University City State United States Classes Restaurant Facility Operations Courses in: Food Preparation, Kitchen Management, Patisserie Confectionery, International Cuisine Indiana University City State United States Skills Microsoft Excel Five years experience R.S.I. Proficient MenuLink ShiftNote",CHEF
"TECHNICAL PROJECT MANAGER Summary I PMP certified marketing, technical, research project manager. I currently work technical research project manager PMA Media Group. I led projects include: User Research/Testing Product Planning UX Design Graphics Design Web Development Technical Software Creation Online Campaigns (Marketing Strategy Asset Creation) SEO, Analytics, data points. ​I current Project Management Professional certificate working towards Agile Project Management certificate IIBA Business Analyst certification. I lead projects, I also experienced production following areas: Front end web-development UX Graphics Design Web sites SEO Keyword Research Analytics web, social, email Skills Project Management (Including Agile Methodologies) 2.5 Years WorkFront Experience (As well JIRA, Trello, Slack, others) ​Javascript, PhP, Html/Css, VBA, Multiple libraries (Jquery, Angular, etc.) Marketing Strategy audience definition strategy tactics mapping Microsoft Office, high proficiency Microsoft Excel Adobe Analytics Implementation Measurement Proficiency Capable writing User Research scripts Testing plans Conducting Focus groups, usability tests, surveys, testing methods. Work Experience Technical Project Manager May 2017 Current Company Name － City State Lead technical projects PMA Media Group AU credit card division. This includes internal client facing technical solution creation--From finance department tools creation client facing web services creation. I also started help PMA Media implement scrum process technical development, agile approach user discovery. Project Manager Digital Marketing/Web Aug 2014 May 2017 Company Name － City State Lead projects included: Web Development Website Content Creation User Research/Analytics/Testing/SEO UX Design Graphics Design Campaign Marketing Strategy Asset Creation This included management creation many FamillySearch.org's campaigns; including Pioneer campaign, Meet Grandma, Freedmen's Bureau more. Digital Media Analyst Jan 2014 Jul 2014 Company Name － City State Worked clients determine Business Requirements KPIs digital products. We would create measurement strategies websites, apps, email campaigns, social channels. This mostly done Adobe Analytics, ClickTale, Localytics, sometimes Google Analytics well. This included report creation well code implementation. Content Publisher Front End Developer Sep 2013 Jan 2014 Company Name － City State Working clients house content management system, I would create web pages custom style. I would also collaborate marketing strategy behind page created. Language Technical Writer Mar 2013 Sep 2013 Company Name － City State I translated Finnish language bank documents English created simple web pages using HTML/CSS JavaScript. Accomplishments Project Management Professional Certification March 2016 Project Highlights RootsTech.org: https://www.rootstech.org/ (Project Management, Marketing Strategy, Agile Based Sprint Workflow) ​Freedmen's Bureau Campaign: http://www.discoverfreedmen.org/ (Project Management, Marketing Strategy) Multiple Sections Lds.org FamilySearch.org: https://www.lds.org/?lang=eng, https://familysearch.org/",DIGITAL-MEDIA
"HR SPECIALIST Summary Energetic Administrative Assistant 30+ years experience high-level executive support roles. Organized professional. Dedicated focused, excels prioritizing, completing multiple tasks simultaneously following achieve project goals. Seeking role increased responsibility authority. Adept managing multiple projects ease using expert time management methods. Highlights Administration/ Accounting/HR. Administration Office support Purchasing, Inventory (PO/PR) Accounting/HR: Payroll Billing Collection Sales Management Marketing Real Estate Leasing Commercial Technical Translations Customer Service certified Strong organizational, verbal written communication skills. Analytical problem solving skills; ability manage priorities work flow. Independent (self-learner). Creative, dedicated, flexible, reliable, detail oriented, innovative team player. Proficient Microsoft Words, Excel, AS400, Outlook. Accomplishments Developed implemented new procedure accounting creating spreadsheet open balances (collection) follow weekly. Helped reduction 30% cost unpaid balances. Experience HR Specialist June 2014 June 2014 Company Name － City State Coordinated regular temporary interviews line management. Conducted reference check vetting potential candidates. Interacted potential employees, notifying application status necessary information complete application process. Assisted various departmental functions payroll, employee relations compensation files, filing confidential documents. Leasing Agent October 2012 April 2014 Company Name － City State Greeting future residents, answering questions regarding leasing, presenting models,. taking applications, following guests' walk-in, filing, taking work-orders,. payments (rent fees). Administrative Assistant September 2006 October 2012 Company Name － City State Supported multiple level management team members (Initiated, coordinated, executed administrative support Branch Managers). Assisted Engineers Project Managers proposals, technical reports, invoicing clients, collections. Compiled information created spreadsheets supervisor review, development implementation department systems procedures needed. Managed supervisors' calendars independently scheduled appointments. Maintained training program, training lists reported anticipated participation levels. Placed calls confirm registrations training programs remind participants event details. Developed strategic operational plan improve work flow re-evaluating priorities, resulting increasing efficiency meet deadlines sending documents. Demonstrated high level professionalism dealing confidential information. Implemented new procedure accounting creating spreadsheet open balances (collection) follow weekly. Helped reduction 30% cost unpaid balances. French Speaking Executive Assistant August 2005 September 2006 Company Name － City State Updated CEO calendar, coordinated meetings French clients. Bookkeeping duties. Ability maintain process clients files. Exhibitor Services Representative August 2004 August 2005 Company Name － City State Assisted Exhibitors orders (office show sites), freight billing, coordinated. foreman set striking exhibitor booths. Payroll Clerk March 1999 August 2004 Company Name － City State Processed payroll weekly 1500 employees (full time, part time, unions) using AS 400 payroll system. Demonstrated accuracy fast pace meet deadlines payroll transmittals Corporate. Audited hours PTO information, processed new hiring, terminations, data changes employee reports. W-2 I-9 new hires, performed various payroll bookkeeping functions. Education BA Administration Commercial Administration 1982 University Grenoble － City France Marketing Commercial English Accounting Work History Company Name Languages Fluent (speaking, reading, writing) English (majored commercial English), French (native). Skills Office support: Accounting, billing, bookkeeping, customer service, employee relations, filing, hiring, HR, Inventory, invoicing, Marketing, meetings, Excel, Outlook, Windows, Word, Payroll, PR, proposals, Purchasing, Real Estate, Sales Management, spreadsheets, supervisor, training programs, Translations, written communication",HR
"FINANCIAL ACCOUNTANT Summary CPA Financial Accountant specializing financial reporting analysis. Successful managing multiple licensing royalty reporting international corporations, Disney, Warner Brothers LEGO. Highlights Tertiary qualified: ​ International experience: ​​ Technical proficiency: ​ Master Degree Accounting, CPA Licensed 5+ years' experience financial reporting, management accounting Multi-Cultural/ international team working experienceBilingual English Chinese ERP/Accounting systems Proficiency; Advanced utilization Microsoft Office Suite, especially Excel. Accomplishments The company awarded Disney Warner Brothers top 10 licensee Asian Pacific Region licensee year 2013, 2014, My team awarded board meeting. As chef accountant licensing, I re-modeled Excel controlling summary tool monitor usage minimum guarantee 150 plus individual licensing contracts. Re-modeled divisional comparison P&L. Experience 05/2012 05/2015 Financial Accountant Company Name － City State Financial Reporting Accountable provision accurate, timely efficient financial reports behalf management lodge financial statements (B/S, P/L, Cash Flow Others Specific Reports) within Group also external parties Applying AUS-IFRS Accounting standards Company Accounting Policy across various transactions accounting issues. Royalty Reporting: In charge 150 plus Royalty Reports, Monthly Quarterly reporting Warner, Brothers, Mattel, Disney, Lego etc. global brands; Verify sales reports Licensing Contracts, Royalty Rates, CMF/ BDI, Other Marketing Funds etc. Royalty, Payment Withholding Tax 09/2011 05/2012 Assitant Accountant Company Name － City State Cash flow/ Foreign Currency management Foreign currency Management: Options Swap Management banking function including daily Banking Reconciliation group Accounts. Staff Expense management/ Concur -SAP staff self- report system Company Cards Management Leadership support International Logistic. AP, AR payroll functions Oversees Accounts Payable /Accounts Receivable /Payroll functions, provide training staff. Coordinate International logistic department handle urgent shipping documents. 08/2008 09/2011 Assistant Accountant Company Name － City State Ensuring transactions comply financial policies procedures; Preparing, verifying, processing invoices coding payment documents; Preparing batches invoices data entry ensuring accuracy completeness data; Completing banking invoicing MYOB RMS operating systems; Recording cheques maintaining general ledger; Maintaining accounts receivable payable; 07/2007 08/2008 Front Office Officer Company Name － City State Taking bookings Cash/ Payment handling Actively approaching potential clients promoting selling various products services; Online customer service Customer care Assist office/ administrative tasks. 01/2007 04/2007 Internship Credit Officer Company Name － City State Providing administrative support including filing, printing organising confidential client documents; Handling credit card enquiries corporate clients professional manner; Addressing general client enquiries complaints, ensuring client satisfaction maintained; Assessing credit applications, ensuring details completed accurately correct identification; Gaining knowledge regulations principles commercial banking; Providing advice credit applications various credit products services; Liaising team managers reporting client follow-up requirements; Building rapport clients maintain long term relationships. Education 2010 Master Business Accounting Monash University － City State Australia Continuing education courses focusing Major Changes Accounting Standards, Legal Concepts Tax Analysis seminar 2009 Bachelor Commerce Accounting Finance Victoria University － City State Australia Coursework mainly covered Management Accounting, Financial Accounting, Auditing, Governance Ethics. Professional Affiliations CPA AUSTRALIA Languages English Chinese Mandarin Skills Communication Skills: Taking initiative communication among team members interacting people diverse cultural backgrounds, building excellent client peer relationships. High efficiency: pressuring best way solve problem making contribution business organization. High attention Details: ensuring accuracy completeness particulars, executing corrections errors occur performing thorough reviews necessary documents.",ACCOUNTANT
"HR GENERALIST/RECRUITER Summary Human Resource Generalist great communicator negotiator strong conflict resolution skills. Extensive background recruitment retention, mediation records management. Highlights ADP, People fluent, Microsoft Offices, Interviewing expertise Performance management strategies Benefits administrator Employee relations Benefits administrator Manager coaching training HRIS applications proficient Payroll expertise National Human Resources Association Event management Employee handbook development QuickBooks proficiency Alternative Dispute Resolution (ADR) Staffing recruiting professional Accomplishments Led Staffing Planning Committee [Number] years.Introduced first passive Open Enrollment process.Human Resources Reduced employee turnover 10%. Experience HR Generalist/Recruiter January 2013 January 2015 Company Name － City State January 2013 January 2014 Strategize management recruitment needs (over departments) Build strong relationships candidates, hiring managers ensure high level customer service. Keep hiring managers informed throughout recruitment process salaried non-salaried employees. Co-authored recruitment transfers process better onboarding applicant experience Maintained accurate detailed record employee customized database pre-employment screening Interpret company policies procedures new hires Provided mentoring job coaching temporary permanent employees Negotiate/ analyzed compensation make recommendations salaried non-salaried employees Create metric reports HR director well staffing reports Clinical Associate Director Coach advise employees regarding HR programs, practices procedures Plan, manage communicate special projects programs employee recognition, wellness, benefits, recruiting performance management, employee surveys Resolves employee concerns related health welfare plans functioning liaison various insurance carriers Collaboratively efforts Training IT department train orientate new hires within organization. Human Resource Administrator January 2006 January 2012 Company Name － City State Managed recruitment applicant tracking system (moved candidates appropriate workflow, creating closing job posting) Managed new hire onboarding, coordinating and/or conducting new hire orientation ensure paperwork 100% compliance federal state regulations Provided recruitment metrics reports compile reports HRIS database HR Business Partner Assisted administering adhering existing policies procedures (e.g., Employee Handbook Policies Procedures manuals), providing training, mentoring coaching Managed annual employee benefits open enrollment (coordinated logistics benefit vendors as; Aetna, Harford, Vanguard) sites throughout US Created HR processes HR Business Partner (temporary staffing, tuition reimbursement, full cycle recruitment) Involved annual performance management process including merit increases (tracked/monitored, rewrite job descriptions, ensure appropriate approval flow make changes) Maintained relationships staffing vendors temporary employees Point contact 1000+ US based employees regarding benefits, policies procedures. Assisted resolving personnel-related problems Addressed employee relation concerns exit interviews Responsible leave administration, including FMLA discretionary leave tracking notifications, coordination paid time off, disability programs, and/or health benefits, well return work protocols. Assistant Store Manager January 2005 January 2006 Company Name － State Managed exempt nonexempt employees (6-8 staff members) Contributed team effort accomplishing related results needed Helped customers providing information, answering questions obtaining merchandise requested Attracted customers originating display ideas Constructed assembled prefabricated display properties Assembled product displays windows showcased sales floor Evaluated competition visiting local competitor stores (gathering information style, quality, prices competitive merchandise). Education Masters Administrative Science June 2013 Fairleigh Dickinson University － City State B.S Economic 2005 Economic A.A Liberal Arts 2002 Liberal Arts Skills ADP, benefits, closing, Coach, coaching, competitive, customer service, database, hiring, HRIS, HR, insurance, logistics, Director, mentoring, windows, performance management, personnel, Policies, processes, protocols, quality, recruiting, recruitment, sales, staffing, workflow",HR
"INFORMATION TECHNOLOGY SPECIALIST (WEB), GS-11 Career Overview Objective IT Specialist, GS-2210-9 (CUSTSPT) NOC Merit-2016-0031 Experienced Systems Analyst diverse industry experience government, maritime, forestry, research development. Professional expertise includes systems applications, disaster recovery planning, customer services, including remote, phone local one one. Qualifications Excellent communicator Adopts technology business needs Stays current technology Excellent interpersonal skills MS SharePoint, MS Access MS Office, Adobe Suite OS(s) Windows, Linux, Mac Skype, WebEx, Adobe Connect, MS Lync Technical Skills Skills Experience Total Years Last Used Level I, II III customer Support Regional System Manager 5 September 2014 System installs upgrades agency software System Admin 5 September 2015 Accomplishments Awarded Forest Service, Pacific Northwest Research Station, developing publishing innovations, multiple website support, championing SharePoint. Also, awarded superior performance 2013. Awarded Forest Service, Pacific Northwest Research Station, delivering superb computer assistance Communication Application Program, demonstrated outstanding support maintenance stations' websites, demonstrating extra effort updating research related databases, researching new media sources e-pubs station's publications. Key developer supporter new Regional Examination Center(REC) Merchant Mariner database, widely adopted several REC's across United States, U.S. Coast Guard. Work Experience Company Name City State Information Technology Specialist (Web), GS-11 08/2013 02/2016 Over two years planning, coordinating, identifying business research functions, resources services working Forest Services' Climate Change Resource Center (CCRC). Coordinated testing improvement Chief Information Office (CIO) Virtual Machine Primer training guide, use Forest Service IT specialist, transform web services Content Management System, using Drupal Linux platform. Established prototype site training web team members, preparations migration new content management system. Instrumental researching, planning collaborating teams Forest Service increase knowledge base Drupal, SharePoint eBooks PNWRS, R&D members CIO/WO levels. Apply federal, department, agency web regulations policies. Trained program departments use MS SharePoint collect files, data, publications, agency policies one central hub. Ensure material presented compliance copyright requirements section 508 Rehabilitation Act. Company Name City State Computer Assistant, GS-5 03/2010 08/2013 Managed internet intranet sites. Created modified publication database entries within Forest Services' Research Information Tracking System (RITS). Administered SharePoint sites. Provide group one-on-one training staff new site owners. Converted print publications eBook format eReaders, including: embedding video audio media clips. Company Name City State Computer Department Intern 09/2008 06/2009 Designed proto-typed web-based, IT assets inventory tracking system, using Linux, Apache, MySQL, PHP, HTML, CSS. Assisted levels school districts technical staff, projects day day operations. Planned deploying technology teachers students Camas School District, including software migration, computer server upgrades. Establish fleet Linux OS laptops, saved school district $250,000, repurposing old laptops marked recycled. Assist Citrix software, MS Office, Adobe Suite, Linux based Ubuntu applications. Installed, maintained repaired network hardware/software multiple-campuses. Setup 80 media presentations carts sound systems classes, working normal work hours weekends minimize downtime classrooms. Company Name City State Database Intern 06/2008 08/2009 Create patient tracking system using MS Access relationship database help market naturopathic clinic. Company Name City State Office/Building Manager 01/2005 10/2005 32-hour work week Managed church office, created correspondence newsletters Scheduled setup satellite seminars media presentations. Coordinated building use Homelink River charter school, provide safe functional classrooms facilities. Scheduled supervised events church school. Company Name City State Geek Squad Tech 10/2004 12/2004 Geek Squad Tech Assist customers troubleshooting computer problems, technical questions. Upgrade hardware software, removed viruses-spyware, sold computers accessories, setup new computers BestBuy specifications quick sales. Company Name City State Marine Science Technician, E-6 11/1984 05/2004 Provided level I, II, III IT support Regional System Manager 400 workstations, across multiple Coast Guard campus, remote field stations, facilities ships. Provided training assistance system operators units problem solving, daily operations, including system backups, user profile setups, user support. Displayed courtesy strong interpersonal skills customer interactions. Built maintained successful relationships service providers, dealers consumers. Assisted customers technical issues via email, live chat telephone. Created supported multiple MS Access databases track business needs. Education Training Master Science Management Organizational Leadership 08/2015 Warner Pacific University City State USA Management Organizational Leadership Certification ITIL Foundation 2016 New Horizons City State USA Bachelor Science Technology 06/2009 Eastern Washington University City State USA Technology Site Builder Theming Drupal, Content Management 08/2012 OpenSourcery City State USA Additional Skills Web, Content Management Systems, team collaborator/facilitator, innovator inspection, audits, presentations, researcher, self-starter,T1, problem solver",INFORMATION-TECHNOLOGY
"MARKETING AND SPECIAL EVENTS COORDINATOR Summary Detail oriented, organized personable Event Coordinator relocating West Coast. In depth understanding value planning confirming details events ensure success. Brings 6 years experience lessons learned ensure elements event come together smoothly. Core Qualifications Vendor subcontractor negotiations/relations Combination big picture thinking attention detail Relationship building Prioritization Clear communications parties Time line required actions successful event Skills Desktop Publishing Software: Microsoft Office Suite Tech savvy able learn new software quickly efficiently Experience 01/2010 Current Marketing Special Events Coordinator Company Name － City State Plan manage weekend seminars, social retreats, fundraisers gala dinners concept completion. Design marketing materials, brochures fliers conferences events. Developed marketing strategy based knowledge establishment objectives market characteristics. Maintain update company website daily basis. 08/2009 12/2009 Special Events Public Relations Intern Company Name － City State Worked media planning corporate budget management. Created maintained company's calendar events. Communicated many vendors publications PR events Assisted planning retail wholesale events nationwide. 05/2009 08/2009 Bronx Central Park Zoo Special Events Intern Company Name － City State Shadowed Special Event Coordinator multiple special events Annual Gala Corporate Outings. Assisted event sales manager walk-throughs day-of-event logistics. 11/2007 02/2008 Public Relations Intern Company Name － City State Expanded website traffic implementation public relations support. Contacted potential clients internet blogging. Represented promoted company potential clients media related event. 09/2006 06/2009 Assistant Manager Company Name － City State Pitched creative original ideas clients regular basis potential events. Met customers needs fast paced environment maintain positive client relationship. Designed built samples events arrangements sale. Education 2009 BBA Fashion Marketing Special Events LIM College － City State GPA: 3.74 Magna Cum Laude Sigma Beta Delta International Honors Society Member",PUBLIC-RELATIONS
"ACCOUNTANT Summary Currently looking Long Term/Permanent/Contract Opportunity Financial Statement Management Reporting Cost Accounting Asset Management Budgeting forecasting Cash Flow Management Payroll Functions Audit Preparation Inventory Control CAREER SUMMURY A competent, efficient highly motivated professional hands experienced fields Finance Connected department. Over 8 years experience (5 years Qatar) multi-cultural environment. Successful back ground Trading, Contracting Service companies' accounts able produce many reports project purpose. My professional capacity included finalization accounts, preparation various reports accounting purpose managerial decisions. Dedicated complete multiple tasks follow achieve project goals excellent knowledge accounting software/computer programs. Successfully completed diploma Manual Computer Accounting Packages Shreeshankaracharya, kerala, India. Excellent knowledge Tally ERP Peachtree Daceasy. Working knowledge Delta Software Doha Qatar Proficiency Microsoft ­ Office Experience Accountant 01/2009 05/2012 Company Name Positive Trading Contracting MEP contractors generally undertake design, supply, installation maintenance electromechanical works Trading. As Accountant I directly reporting Cheif Accountant Company. Primarily responsible balance sheet account reconciliations including Accounts Payable Accounts Receivable, complete allocations monthly basis. Also handled daily transactions journal entries, Job Costing Reporting. Ensuring set Accounting Processes, policies, systems programs followed. Job Responsibilities. Responsible maintenance accounts accounting system company purpose generating company's financial statement. Handling update tasks ledgers carried journal entries transaction, customer ledger, cash receipts, Payment voucher. Reconciling Accounts Payable Receivable. Prepare aging wise reports Accounts Payable Receivable. Cross checking Bills, Voucher Verification Other documents. Banking Calculating Project cash requirement, Preparation Bank reconciliation statements. Responsible office Petty Cash verification vouching accounts verifying nature authenticity expenses. Issuing LPO Monitor purchase price variance raw materials. Costing calculation material consumption. Reconcile balance sheet accounts appropriate subsidiary ledgers performs account analysis ensure appropriate adjustments recorded timely. Payroll Coordinated monthly payroll functions 200+ employees Calculate time Manage timely payment worker's compensation Interface External Auditors. Accountant cum Admin Finance &HR Company Name November 04/2009 01/2009 Focus mall Real estate company first premium shopping mall kerala leading brand retail outlet. As An Administrator responsible providing Accounting clerical support team coordinating Administration department. Job Responsibilities. Handling update tasks ledgers carried journal entries transaction, customer ledger, cash receipts. Providing financial, administrative clerical services order ensure effective, efficient accurate financial administrative operations. Provide support staff production timesheets, travel claims, orders relevant. To assist coordinating Promotional activities within mall. Updates daily, weekly, monthly Report Management. Prepares statement accounts follow collections. Prepares cheques official receipts Coordinated monthly timesheet payroll functions Maintaining employee files HR filing system Reconcile merchant statement account company records. Responsible documentation general office duties. Page 2 3 Shameeh CV TAX MATTERS- Auditing& Tax Consulting Firm INDIA Job Role/Department Accountant Trainee /Finance Duration 2005 May 2006 April Tax matters Provides full range audit accounting services accordance international standards including auditing, taxation Financial consulting services dynamic businesses sizes. Working wide range businesses, charities, social enterprises, sole traders, high net worth individuals Job Responsibilities. Preparation day books. Bank reconciliation. Stock estimation. Two way comparison). Income expense entries accounting system. Maintained ledgers accounting records. Petty cash verification vouching accounts verifying nature authenticity expenses. Verify calculations input codes Accounts system accurate manner. Entering vendor invoices, paying bills creating invoices clients. Fixed asset update. Education Master Business Administration (MBA) Finance Marketing 2008 ICFAI University India Finance Marketing Bachelors Commerce (B.com) tax 2005 Calicut University State India tax Interests STATE MEDIA W.L.L DOHA QATAR Job Role/Department Senior Accountant /Finance Duration 2012 June ­ Till Date State Media W.L.L subsidiary Qatar's prominent Holding Company State Holding. As start-up member I played vital role setting-up, maintaining improving financial system companies. Helped determine financial strategy policy, arranging appropriate funding managing financial risks company. Ensured company cash liquidity meet obligations, involved HR compliance matters. I official point contact financial matters reporting directly CFO holding company Managing Director State Media. Job Responsibilities Prepare, examine, analyze ACCOUNTING records, financial statements, financial reports assess accuracy, completeness, conformance reporting procedural standards. Summarizes current financial status collecting information; preparing balance sheet, profit loss statement, reports Checking updating computerized systems as: Vouchers, Payroll accounting, fixed asset accounting tracking etc. Finalization Accounts timely review reconciliation trial balance account investigates corrects discrepancies. Expense allocations perform General ledger account analysis part month end close process Monitoring cash flow, income expenses generating various financial reports required Group Company finance Head Forecast Fund Requirement. Issues Invoices subsequent collection funds. Tracking Accounts receivable constantly communicating Clients collect outstanding manage payables, bankers auditors. Manage payroll, Leave Salary Gratuity. Payments: Prepare payments verifying documentation, requesting disbursements.Local Foreign Creditors', settlements T.T, cheques, Petty cash payments, Contractual Obligations Supervision payments. Develop, maintain, analyze budgets, preparing periodic reports compare budgeted costs actual costs. Coordinate among various heads department organization fulfilling requirements achieving intended targets. Personal Information Areas Of Interest Accounts& Administration Age Date Birth 29, 03-April-1985 Coordination Operations Core Competencies Gender Male Team player Nationality Indian Honest adaptable Coordinating skills Religion Muslim Hobbies Interest Marital Status Married Reading Passport Details E6908187, India Photography Languages known Visa status Company Work visa (transferable) NOC available English-Read, write& speak Driving license Valid Qatar driving license holder Hindi Arabic- Read, write Malayalam-Native Reference Available upon request. Additional Information STATE MEDIA W.L.L DOHA QATAR Job Role/Department Senior Accountant /Finance Duration 2012 June ­ Till Date State Media W.L.L subsidiary Qatar's prominent Holding Company State Holding. As start-up member I played vital role setting-up, maintaining improving financial system companies. Helped determine financial strategy policy, arranging appropriate funding managing financial risks company. Ensured company cash liquidity meet obligations, involved HR compliance matters. I official point contact financial matters reporting directly CFO holding company Managing Director State Media. Job Responsibilities Prepare, examine, analyze ACCOUNTING records, financial statements, financial reports assess accuracy, completeness, conformance reporting procedural standards. Summarizes current financial status collecting information; preparing balance sheet, profit loss statement, reports Checking updating computerized systems as: Vouchers, Payroll accounting, fixed asset accounting tracking etc. Finalization Accounts timely review reconciliation trial balance account investigates corrects discrepancies. Expense allocations perform General ledger account analysis part month end close process Monitoring cash flow, income expenses generating various financial reports required Group Company finance Head Forecast Fund Requirement. Issues Invoices subsequent collection funds. Tracking Accounts receivable constantly communicating Clients collect outstanding manage payables, bankers auditors. Manage payroll, Leave Salary Gratuity. Payments: Prepare payments verifying documentation, requesting disbursements.Local Foreign Creditors', settlements T.T, cheques, Petty cash payments, Contractual Obligations Supervision payments. Develop, maintain, analyze budgets, preparing periodic reports compare budgeted costs actual costs. Coordinate among various heads department organization fulfilling requirements achieving intended targets. PERSONAL DETAILS Areas Of Interest Accounts& Administration Age Date Birth 29, 03-April-1985 Coordination Operations Core Competencies Gender Male Team player Nationality Indian Honest adaptable Coordinating skills Religion Muslim Hobbies Interest Marital Status Married Reading Passport Details E6908187, India Photography Languages known Visa status Company Work visa (transferable) NOC available English-Read, write& speak Driving license Valid Qatar driving license holder Hindi Arabic- Read, write Malayalam-Native Reference Available upon request. Skills Reconcile balance sheet accounts, account reconciliations, Accounting, Accountant I, Accountant, accounting system, Accounts Payable Receivable, Accounts Payable Receivable, Accounts Payable, Accounts Receivable, administrative, Auditing, balance sheet, Bank reconciliation, Banking, cash receipts, clerical, Consulting, Costing, clients, documentation, filing, Finance, financial, Financial consulting, Focus, general office duties, HR, Job Costing, ledger, materials, office, works, Payroll, policies, Processes, Real estate, Reconciling, reporting, requirement, retail, TAX, wise",ACCOUNTANT
"SALES ASSOCIATE Profile Highly effective promoting positive, productive environment. Reputation excellence high quality service clients. Good eye detail; well organized, skilled setting priorities. Resourceful self-confident; get job done, well. Strong interpersonal communication skills. Remain calm work well demanding conditions. Proven record innovative effective staff development. Strong commitment, vision leadership. Skill Highlights Adobe (2 years), Microsoft Office (4 years), Adobe Cloud (2 years), Photoshop (2 years), Data Entry (2 years), Merchandising (3 years) Critical thinker Detail oriented Microsoft Word, Excel, PowerPoint Planning/coordinating Team leadership Areas Expertise Being able learn every little thing department job gaining alot experience working people. Design Created high-quality Flash designs. Website Design Created accent graphics, banner ads, icons, animations logos using Photoshop Illustrator. Work Experience October 2016 Current Company Name City State Sales Associate Worked clients analyze computing network needs installed appropriate solutions within organization's budget. Improved reliability supply chain software, systems, database order processing. Developed managed project plans providing status updates management. Designed, documented executed maintenance procedures, including system upgrades, patch management system backups. Other duties may assigned. Smile. Greet customers determine meet exceed expectations. Develop Exhibit proficiency Customer Service, Print Copy Services, Packaging Services, design brochures, NCR forms ECT. Postal, Shipping, Freight Services Computer Skills,. Receive, sort place mail mailbox modules accurately. Record sales transactions Point Sale accurately process cash, checks, credit card university internal billing transactions. Print reports requested. Pack contents shipping using established procedures products. Deliver mail, overnight letters, parcels facsimiles customers. Operate software programs including limited Point Sale, Counter Manifest System, Mailbox Manager, MS Office programs required. Receive process packages shipping, including lifting weighing packages scale, accessing Manifesting software, generating labels retrieving packages customers requested. Prepare documents traces shipping claims. Assist merchandising center, including: stocking shelves product, ensuring clean orderly appearance product, informing manager inventory levels re-ordering supplies, informed product specifics (i.e. warranties, durability claims, pricing, etc.) Open Close POS include: reconciliation cash, checks, credit cards, transactions accurately accordance company policy procedure. Operate printer/copiers, fax machine, binding equipment office machines safe, efficient productive manner. Help customers operate machines access Required. September 2014 November 2014 Company Name City State Front Counter Clerk Multitask, responsible shift. Accomplishments I got put math skills work money I go day long make sure correct amounts well paperwork. Company Name City State Clerk II Created, organized maintained files, daily case notes electronic databases. Organized office schedules maintained relationships necessary agency contacts. Facilitated cognitive behavioral programs offenders group setting. Performs routine clerical work. Work involves compiling tabulating data; checking documents accuracy; transporting documents; maintaining files. Works moderate supervision limited latitude use initiative independent judgment. II. ESSENTIAL FUNCTIONS A. Sorts, opens, inspects, scans offender correspondence; sorts delivers unit departmental offender mail. B. Assists preparing forms related offender correspondence processing mail room operations; maintains records files; moves boxes mail bags. C. Answers inquiries regarding routine mail room procedures; maintains contact United States Postal Service personnel private mail carriers. D. Issues postage writing materials indigent offenders offenders commissary restriction; performs data entry retrieval; maintains automated data regarding postage supplies. Education 2017 The College Of Health Care Professions City State medical assistant Communication Coursework Sociology Psychology Coursework Biology, Clinical Chemistry Microbiology Coursework Anatomy, Physiology Health Assessments medical assistant Communication Skills Typing Skills 2014 Floresville High School City State USA High School Diploma High School Diploma Coursework Marketing, Public Relations Promotions Management Coursework Business, Marketing Communications Communications, English Journalism coursework Training course Microsoft Excel Word. Skills Adobe, Photoshop, billing, brochures, C, Cashier, clerical, closing, Communication Skills, credit, Customer Service, Data Entry, designing, fax machine, forms, inspects, inventory levels, letters, materials, Math, Merchandising, access, mail, money I, Microsoft Office, MS Office, Works, Multi-Tasking, multitasking, object-oriented programming, office machines, Packaging, personnel, copiers, POS, pricing, printer, Quick learner, maintaining files, sales, Shipping, supervision, troubleshooting, Typing Skills, weighing Cash handling Shipping receiving Professional friendly Careful active listener Multi-tasking Sales Software: Salesforce.com, TapScan Public Relations Software: Bacon's Mediasource, Factiva Desktop Publishing Software: Photoshop, Illustrator, HTML Additional Information Willing relocate: Anywhere",SALES
"EXECUTIVE DIRECTOR Professional Summary Visionary motivated hospitality leader twenty-five years experience project management financial administration public private sectors. Possess established track record creating implementing programs long term business strategies aimed company growth. Passionate providing healthy nutritious options enhancing wellness youth communities. Core Qualifications Small business development Public relations community outreach private public sectors Teaching, training, public speaking Non-profit administration Leadership team building Budget administration Experience Executive Director Oct 2008 Current Company Name City State Set policies consistent mission foundation Supervised work flow, design, delivery foundation initiatives strategic plan Built strong diplomatic relationships government agencies officials Successfully secured one million dollars grant funds foundation Developed training programs restaurants hotels Created new revenue streams achieve financial solvency foundation Supervise partnership thirty-five high schools state culinary restaurant management programs. Owner Operator Mar 1998 Sep 2006 Company Name City State Served President Chief Operating Officer. Directed daily operations including financial, human resources, marketing, inventory control, customer relations generate optimal revenue streams. Director Culinary Arts Hospitality Management Division Sep 1984 Sep 2008 Company Name City State Administered curricular, administrative financial aspects division Lead program evaluation efforts created strategic plan develop enhance program offerings Managed annual budget $750,000 Provided leadership planning new improved labs staff development optimize student success Implemented evaluated programs activities insure advisory committee functions matter consistent accreditation standards Participated professional development activities programs required accreditation regulatory agencies Coordinated faculty orientation training Managed foodservice catering operations college McIntyre Hall Performing Arts Center Served committee design NW Career Technical Skills Center Taught numerous courses including: Advanced Culinary, Restaurant Management, Customer Service, Nutrition Developed restaurant management training program Swinomish tribal members Developed taught hospitality training program DSHS work first initiative Taught senior level coursework Washington State University Hotel Restaurant Administration program. Education Bachelor Arts Hotel Restaurant Administration Washington State University City State Hotel Restaurant Administration Professional Affiliations FMP Food Service Management Professional National Restaurant Association CFBE Certified Food Beverage Executive American Hotel Lodging Association Certified Instructor Advance Food Safety, Serving Alcohol Responsively, Nutrition, Restaurant Management: National Restaurant Association Certified Personal Group Fitness Instructor, WITS World Instructor Training School, NCSF National Council Strength Fitness Accomplishments Awarded Presidents Medal: American Culinary Federation Served board directors American Culinary Federation ACF Served president American Culinary Federation Accreditation Commission Served president Washington Association Occupational Educators Represented post-secondary hospitality education The Council Hotel, Restaurant Institutional Education delegation former Soviet Union Czechoslovakia Successfully opened operated seafood food restaurant reaching annual sales 1 million 7% net profit. Served Council Hotel, Restaurant, Institutional Education ambassador People's Republic China lecturing tourism hospitality management Skagit Community Foundation Board Member",ARTS
"IT CONSULTANT Professional Summary Support Engineer Public Trust Clearance 10 years Information Technology experience installing, maintaining, repairing hardware, software, networks. Work well independently, group setting providing facets server, computer network support. Fluent Spanish. Core Qualifications Technical Hardware: Windows, Macintosh, IBM, Dell, Toshiba, Sony, HP, Cisco routers, switches, network printers Operating Systems Networks: Windows 8.1, Windows 8, Windows 7, Vista, Windows XP, 2000, 98, Windows Server 2008, 2003, Linux, TCP/IP, DNS, DHCP, FTP, VPN; OS X Lion Mavericks Applications /Software Tools: Microsoft Office 2010, 2007 2003, Visio, Adobe Acrobat, Photoshop, Lotus Notes, Symantec Ghost, Symantec PC Anywhere, Dameware, McAfee Antivirus, ImageX, Trend, Putty, WebEX, Westlaw, Parallels Desktop, Microsoft Virtual Server 2005, VM Infrastructure Client, Juniper Cisco VPN Medical Applications: Casetrakker, eClinicalWorks Databases: Access MySQL Ticketing Systems: Service Manager, Remedy, Heat, Altiris, Jira Experience September 2014 November 2014 Company Name City State IT Consultant Developed plan network management platform release software upgrades SevOne customers, include procedures scripts backup, high availability continuity polling upgrade, data stitching upon completion. Backed data, restored solutions data migrations hardware refresh, cluster migrations cluster re-alignment projects customers. Actively contributed consistent improvement processes scripts/automation delivery services. Troubleshoot issues Linux servers, Apache Web Server, MySQL, PHP automation scripts SevOne clients. November 2011 September 2014 Company Name City State Systems/Test Engineer Contractor U.S. Immigration Customs Enforcement Department Homeland Security. Provided tier 1-3 technical application support 60 headquarters staff 900 remote medical staff users. 2,000 website users account creation, updating accounts issues website. Administered performed account creation, deletion, permissions configuration Medical Applications (Casetrakker eClinicalWorks) also related network accounts Active Directory. Tested Casetrakker medical software identify root causes, verify reported problems validate verify resolved issues. Setup user accounts, rights, security, systems network groups appropriate system network privileges. Coordinated action local ITFO's resolve issues required escalated issues. Performed peripheral software installations upgrades Servers Desktops including testing peripheral integration eClinicalWorks testing new eClinicalWorks builds. Traveled field sites Lead Engineer deployment, migration desktop refreshes new network. Maintained IT hardware peripheral inventory storage. Developed maintained test cases, create test data gather results and/or statistics allow analysis issues, leading satisfactory resolutions. Run 3rd party tools CDS admin test workstations Mid-Tier Diagnostics. Tested provided technical support local Field Case Managers users medical-related applications; eClinicalWorks, appointment scheduling software, various databases. Maintained configuration management, IT procurement maintenance renewal documentation. Created updated network diagrams using Microsoft Visio provide presentations. Installed, configured, supported virtual machines VMware Vcenter. August 2008 November 2011 Company Name City State Systems Administrator Provided tier 2 3 level support 400 local end users 150 remote users. Performed computer user account creation, deletion, configuration Active Directory. Hardware installation maintenance workstations, servers, networking equipment. Imaged computers laptops using Ghost ImageX. Administered Symantec VERITAS Backup Exec make sure backups successful change tapes. Installed configured Windows Server 2003 2008. Administer Blackberry Exchange Servers; Reset passwords, wipe blackberry data. Installed Blackberry software setup Blackberry phones IPADS end users. Configured troubleshoot network printers LAN. Performed LAN/WAN troubleshooting network. Coordinated new desktop equipment deployment manage loaner hardware pool. Created configured VMs (Virtual Machines) allocate corresponding system resources required. Installed, configured current future versions TCP/IP networking remote access software:VPN, iPASS, Citrix. Lead managed small projects locally Microsoft 2007 SCCM deployments small-scale global environment 50 users. Deployed, evaluated tested new software production environment. Provided recommendation necessary implemented planning assistance upon testing completion. January 2008 April 2008 Company Name City State Analyst (Contractor) Resolved application technical issues 3,000 customers needing assistance HopOne Internet Services. Server hardware up/downgrades 3,000 servers. Setup user accounts, rights, security, systems network groups appropriate system network privileges. Server reboots re/installs Windows different versions Linux Fedora, Ubuntu, CentOS, Red Hat. Setup cables, server racks, router switches data center. Utilize variety monitoring tools network element management systems triage, troubleshoot remotely repair problems. October 2007 January 2008 Company Name City State Helpdesk Analyst (Contractor) Responded telephone calls, email personnel requests technical support Department Defense. Troubleshoot desktop, server, LAN/WAN, hardware software 2,000 remote users 80 local users. Implemented file backups configured systems applications. Dispatched technicians maintain track tickets. Maintained network printers, laptop desktop computers along associated peripherals. June 2007 October 2007 Company Name City State Project Team Lead (Contractor) Managed, lead, served Tier 2 escalation support 11-15 technicians daily bases hardware/software issues Windows Server 2003. Provided Service Level Agreements technician deliverables make sure met. Created posted reports Access database information types installations, dates, inn codes, technicians, whether sites completed aborted. support management initiatives improve services, add value reduce cost line business goals. Resolved local IT support hardware software problems, including end user desktops, laptops blackberry phones. Troubleshoot configured network printers replace maintenance kits. October 2006 June 2007 Company Name City State Data Analyst (Contractor) Participated development configuration protocols, requirements/design documentation definition medicare test cases. Ensured project data, data listings/transfer reports reviewed corrected. Refined Access database reports extract selected data useful creating monitoring plan. Analyzed state process collaborated hospital clinical staff identify business functional requirements. Responsible Tier 1-2 hardware, software network support 100 medical staff. Use database tools (Microsoft Access), programming/scripting languages (SQL), spreadsheets (Excel) word processing (Word) run queries data. June 2005 June 2006 Company Name City State Document Analyst Built executed data queries via Access SQL identify trends resolve data issues Department Transportation. Provided accurate appropriate interpretation data, applying knowledge evaluation, analysis interpretation data. Transferred manipulated existing data edit current information proof read new entries Access database accuracy. Deployment, configuration technical support desktops laptops 100 end users. Reviewed reports created consultants part QA process maintain 95% better score. November 2004 May 2005 Company Name City State Contractor Provided Tier 1 technical support 300 end users hardware, software, application problems. Installed, upgraded, maintained desktop portable computer hardware, software, printers, peripherals. Updated maintained automated recall information system using Access database. Handled 30-40 incoming calls daily basis, created tickets gathered information resolve escalate technical issues. Education Stratford University City State US Associate Applied Science Network Management Security Stratford University, Woodbridge, VA Associate Applied Science Network Management Security, Graduated October 2014 Stratford University City State US Bachelor Science Information Technology, Network Engineering Stratford University, Woodbridge, VA Pursuing Bachelor Science Information Technology Concentration Network Engineering 10/2014 Present Presentations Maintained configuration management, IT procurement maintenance renewal documentation. Created updated network diagrams using Microsoft Visio provide presentations Certifications New Horizons Computer Learning Center, Atlanta, GA CompTia A+ Network Sunset Learning Center Red Hat System Administration I (RH124) Languages Fluent Spanish. Skills Deployment, Maintenance, Active Directory, Testing, Workstations, Access, Technical Support, Printers, Blackberry, Windows Server 2003, Cases, Documentation, Test Cases, Backups, Lan, Lan/wan, Integration, Integrator, Backup Exec, Citrix, Exchange, Ghost, Hardware Installation, Networking, Production Environment, Remote Access, Symantec, Tcp, Tcp/ip, Veritas, Veritas Backup Exec, Vms, Vpn, Wan Troubleshooting, Security, Accounts And, Accounts In, Application Support, Change Management, Configuration Management, Databases, Engineer, Immigration, Inventory, It Procurement, Lead Engineer, Microsoft Visio, Of Accounts, Procurement, Scheduling, Scheduling Software, Statistics, Test Engineer, Visio, Vmware, Database, Sql, Qa, Qa Process, Data Analyst, Design Documentation, Excel, Medicare, Microsoft Access, Ms Access, Scripting, Word, Basis, Incoming Calls, Systems Integration, Acrobat, Adobe Acrobat, Altiris, Cisco, Comptia, Dhcp, Dns, Facets, Ftp, Juniper, Learning Center, Learning Centers, Lotus Notes, Microsoft Office, Microsoft Office 2010, Ms Office, Office 2010, Pc Anywhere, Photoshop, Remedy, Symantec Pc Anywhere, System Administration, Systems Administration, Virtual Machine, Virtual Server, Vm, Westlaw, Windows 7, Windows 8, Windows Server 2008, Windows Xp, Wise, Linux, It Support, Service Level Agreements, Team Lead, Data Center, Red Hat, Router, File, Helpdesk, Telephone, Apache, Clients, Migrations, Mysql, Php, Solutions, Web Server, Associate",CONSULTANT
"R HEALTHCARE CUSTOMER SERVICE REPRESENTATIVE Summary Customer care representative position customer relations experience fully utilized improve customer satisfaction enhance company brand name. Skills Telecommunications knowledge Strong problem solving ability High customer service standards Active listening skills Customer service expert Telecommunication skills Reatail Corporate Microsoft Office proficiency Time management Excellent communication skills Strong problem solver HIPAA compliance Type 60 WPM Experience Healthcare Customer Service Representative Company Name Oct 2011 Current Handle inbound calls customers inquiries questions regarding health insurance, wellness programs, prescription plans help provide best solutions customers' health financial well-being. Assist program development new products and/or services. Process one-time checking credit card phone payments. Evaluate information options select alternative best meet requirement issue(s) presented. Custodian Company Name May 2010 Dec 2011 Ensured spaces prepared next day taking trash, tidying furniture dusting surfaces. Swept mopped floors vacuumed carpets. Washed sanitized toilets, sinks showers restocked disposables. Secured facilities operating hours locking doors, closing windows setting alarm. Customer Service Manager May 2004 May 2011 Analyzed statistics compiled accurate reports. Recruited, mentored, developed customer service agents nurtured environment excel encouragement empowerment. Kept accurate records documented customer service actions discussions. Provided services customers cashing checks, issuing money orders, assisting refunds, sending receiving money grams. Supervised 20+ employees time, enforced company regulations delegated daily assignments. Education Training Diploma General Educational Rowan-Cabarrus Community College General Educational Training Onboarding Healthcare Customer Service OPTUM Received certification training new hires enter customer service roles",HEALTHCARE
"ENGINEERING INTERN Personal Summary Age -22 years Permanenet Residency Australia New Zealand Citizen ​Currently Living Sydney Australia Knowledge Base C/Python R STK CATIA ANSYS LaTeX SolidWorks Microsoft Office Microsoft Project Academic Background High School Diploma MATHEMATICS,PHYSICS,CHEMISTRY,ENGINEERING 2012 NORTMEAD HIGH SCHOOL － City State AUSTRALIA Ranked 1st place 2 Unit Mathematics, Physics, Chemistry Engineering Studies Ranked 3rd place Extension 1 Mathematics English Advanced Received 2nd highest ATAR school Bachelor Science BE Bachelor Engineering (Honours) (Aerospace) 2017 UNIVERSITY OF NEW SOUTH WALES (UNSW) － City State AUSTRALIA Maintained Distinction WAM 79.42 final 2 years university Obtained High Distinction Distinction results advanced 3rd 4th year subjects engineering faculty as:- (Dynamics Aerospace Vehicles/Avionics, Finite Element Methods, Aerodynamics, Professional Engineering Communication Thesis using MATLAB programming Certifications Credentials Scrum Fundamentals Certified Data Science Fundamentals Certified Oracle SQL Developer Advanced SQL: SQL Expert (under progress) Experience Engineering intern Feb 2017 Apr 2017 Company Name － City State Achievements. Collaborated team engineers different fields goal creating technical solutions product concerns raised customers produced test record documentation containing solutions customers. Contacted customers directly verbally convey test result explain solution procedure along written documentation. Successfully independently scoped business opportunities technically analysing possible options presented information company Director. Independently autonomously researched FAR regulations successfully create test record sheets containing correct load values test methodology structural load testing seats aeromedical transport vehicles. Quickly learned production article conformity procedures taught CASA regulatory authorities applied knowledge techniques autonomously measure articles appropriate measuring equipment tools strict timeframes. Reported nonconformities provided recommendations modifications directly design engineer. Built, tested verified products performing functional qualitative inspections discover faults issues production articles. Deduced failure modes items undergo structural load testing using problem solving skills analytical skills using Finite Element ANSYS software. Independently created equipment supports integrated safety barriers analytical CAD-assisted design construction using mechanical engineering methods, tools equipment. Desoldered soldered electronic components onto circuit boards rapidly create multiple fully functioning LED lights used electronic medical equipment. Sales Representative May 2016 Jan 2017 Company Name － City Efficiently recorded Sales Orders Purchase Orders fire warning systems, Down lights, electrical fittings cameras. Displayed excellent customer service skills interpersonal skills communicating Australian International customers phone provide information products maintaining regular email phone contact customers. Collaborated sales manager provide updates progress accounts. Prepared followed customer quotes, turned leads appointments. Provided training customers ensure efficiently clean, correctly use maintain company's product applied regular follow-up process. Maximizing every sales enquiry up-selling new customers identifying sales opportunities basic repairs maintenance existing customers ensuring email telephone enquiries answered within 20 minutes. Displayed ability focus high pressure environments calmly handling customer complaints. Showed flexibility collaborating administration team demanding times complete administrative tasks update records. Demonstrated attention detail utilizing time management skills setting goals, prioritizing tasks creating schedules work strict deadlines. Tutor Feb 2016 May 2016 Company Name － City State Tutored students one-on-one classes group classes using effective teaching techniques help students ranging year 1-12 difficulties science, mathematics, physics, chemistry English. Provided assistance students ranging year 1-12 fast-paced homework help classes. Mechanical Design Engineer Aug 2015 Jul 2017 Company Name － City State Shared responsibility designing CubeSat leader mechanical design team entry Canadian Satellite Design Challenge (CSDC) SolidWorks, structurally tested ANSYS 3D printed upon completion design. Communicated teams fields using JIRA. Involved constructing Mars Rover entry European Rover Challenge (ERC). Led mechanical team designing Gimbal gyroscopic testbed Reaction Wheel System SolidWorks displayed future students form 3D printed model. Trained new members mechanical team using SolidWorks taught thermal, electrical structural concepts. Memberships BLUEsat (Basic Low Earth Orbit UNSW Experimental Satellite) Group Engineers Australia Achievements Shared responsibility designing CubeSat leader mechanical design team entry Canadian Satellite Design Challenge (CSDC) SolidWorks, structurally tested ANSYS 3D printed upon completion design. Communicated teams fields using JIRA Involved constructing Mars Rover entry European Rover Challenge (ERC) Led mechanical team designing Gimbal gyroscopic testbed Reaction Wheel System SolidWorks displayed future students form 3D printed modelTrained new members mechanical team using SolidWorks taught thermal, electrical structural concepts Community services Social Support Youth Services Volunteer Karabi community Development Services, Wentworthville ,Sydney AUSTRALIA October 2016 on-going Achievements Displayed passion social service support teaching, facilitating setting activities events elderly, people disabilities children Provided assistance administration creative work office Facilitating supervising youth school holiday programs Personal Interests Hobbies Traveling Tennis Hiking Statistics CAD 3D drawing Aircraft Spacecraft Astronomy",ENGINEERING
"CHEF AND RESTAURANT MANAGER Summary Chef 15 years highly recognized work catering restaurant management 4 star hotels leading restaurants. Specializes creating menus attract retain customers events parties. Looking challenging role culinary management. Highlights Focus portion cost control High volume production capability Orchestrated successful profit loss statement Inventory management control ServSafe certified Utilized systems successful cost Cross training ability Successfully implemented front back house training guideline program Food cost control specialist Skillful kitchen staff trainer Accomplishments Successfully managed kitchen staff 15 employees high volume dinner services than125 covers night. Also extensive knowledge catering off-site productions. Managed front back house team members Grossed 20k per week food Beverage sales Experience Company Name City State Chef Restaurant Manager 12/2007 01/2017 Up-sold additional menu items, beverages desserts increase restaurant profits. Up-sold additional menu items, beverages desserts increase restaurant profits. Provided nutritious, safe, visually appealing, innovative properly prepared flavored food. Consistently tasted, smelled observed dishes ensure visually appealing prepared correctly. Consistently emphasized food quality specialized baking techniques. Identified opportunities increase revenue, decrease kitchen expenses maximize departmental productivity without compromising guest satisfaction. Highly Skilled final plate preparation authentic presentation. Consistently emphasized food quality specialized cooking techniques. Company Name City State Chef Restaurant Manager 12/2007 01/2018 Up-sold additional menu items, beverages desserts increase restaurant profits. Up-sold additional menu items, beverages desserts increase restaurant profits. Provided nutritious, safe, visually appealing, innovative properly prepared flavored food. Consistently tasted, smelled observed dishes ensure visually appealing prepared correctly. Consistently emphasized food quality specialized baking techniques. Identified opportunities increase revenue, decrease kitchen expenses maximize departmental productivity without compromising guest satisfaction. Highly Skilled final plate preparation authentic presentation. Consistently emphasized food quality specialized cooking techniques. Increased sales 17% two-year period. Prepared correspondence, accounting financial documents analysis. Company Name City State Chef Sous Chef 02/2001 09/2006 Systematically tasted smelled prepared dishes, observed color, texture garnishes. Provided courteous informative customer service open kitchen format. Implemented supported company initiatives programs. Effectively managed assisted kitchen staff producing food banquets, catered events member dining areas. Ensured smooth kitchen operation overseeing daily product inventory, purchasing receiving. Established maintained open, collaborative relationships kitchen team. Conducted daily inspections maintained food sanitation kitchen equipment safety reports. Prepared healthy, enjoyable breakfasts dinners guests VIP's Company Name City State Chef Sous Chef 02/2001 09/2006 Systematically tasted smelled prepared dishes, observed color, texture garnishes. Provided courteous informative customer service open kitchen format. Implemented supported company initiatives programs. Effectively managed assisted kitchen staff producing food banquets, catered events member dining areas. Ensured smooth kitchen operation overseeing daily product inventory, purchasing receiving. Established maintained open, collaborative relationships kitchen team. Conducted daily inspections maintained food sanitation kitchen equipment safety reports. Prepared healthy, enjoyable breakfasts dinners guests VIP's Education Associate Arts Specalized Culinary Techonolgy 2002 Pennsylvania Culinary Institute City State USA Attendance Achievement Award Top 10 class Bachelor Science Business 98 Salem International City State USA Business Skills Account Management Project Management Computer Proficient",CHEF
"FAMILY AND COMMUNITY ADVOCATE Professional Summary Affiliations Creative problem solver computer literate Experience Domestic Violence advocacy, conflict resolution, Trauma counseling community referrals Excellent communication, organizational information gathering skills Effective multicultural communication interaction skills Ability provide crisis services including suicide prevention Expertise Counseling (including in-home) group facilitation Expertise developing, implementing monitoring different projects and/or assignments Knowledge techniques used Mental Health Substance Abuse services/Cognitive Behaviorist Skills Self-motivated Team leadership Strong verbal communication Powerful negotiator Conflict resolution Extremely organized Client assessment analysis Work History 03/2015 09/2017 Family Community Advocate Company Name – City State Completion update applications leading financial assistance toward home heating cooling bills; well assistance towards rent mortgage payments at-risk low income, elderly disabled households. Referrals community resources needed. Completion applications Home Weatherization program agency Head Start Facilities. Compiled monitored case files. Coordinator VITA Tax program. Community Outreach 4x's yearly. Utilized technology solutions data entry. Community Outreach resulted 15% increase financial assistance. 01/2009 01/2011 Substance Abuse Counselor Company Name – City State Completed Psychosocial Assessments Treatment Plans determine eligibility provisional needs persons suffering Opiate Addiction. Monitored progress weekly individual group sessions, team staff meetings, random Urine Surveillance. Completed authorization T-19 reimbursements. Collaborated on-site medical team maximum services. Compiled monitored case files. Provided community referrals needed. Group leader. 01/2008 01/2009 Case Manager Company Name – City State Completed Psychosocial Assessments Treatment Plans. Compiled monitored case files. Utilized technology solutions streamline data entry report writing. Collaborated in-house community staff maximize services. Provided community referrals needed. Monitored daily living activities assess quality life status. Completed monthly stats. On clients seen services rendered. On-site case management resulted 45% reduction crisis situations. 01/2004 01/2008 Lead Case Manager Company Name – City State Completed Psychosocial Assessments Treatment Plans within Prison setting determine provisional needs discharging inmates area personal family adjustments, finances, employment, food clothing, housing, physical mental impairments. Developed implemented program curriculum. Compiled monitored case files utilized technology solutions streamline management tasks report submission. Supervisor trainer Masters Bachelor Interns. Provided employment services including resume writing, job leads, job retention. Case management resulted 50% recidivism reduction 4 year project. Virgil Joiner pg. 2. 01/2000 01/2004 Therapist Company Name – City State Completed Psychosocial Assessment Treatment Plans determine diagnosis provisional needs clients wide range. Mental Health Disorders including AODA. Assisted clients modifying negative attitudes behaviors weekly individual group session Urine Surveillance. Compiled monitored case files. Provided in-home therapy. In-home services resulted 60% increase client retention. Observed monitored client behavior responses treatment. 01/1998 01/2001 Psychotherapist Company Name – City State Completed Psychosocial Assessments Treatment Plans clients diagnosed wide range Mental Health Disorders. Directed clients modifying attitudes patterns negative behavior weekly individual sessions. Compiled monitored case files. Completed authorizations insurance reimbursement. Collaborated Psychologist Psychiatrist regarding diagnosis medication monitoring. Conducted in-home services including crisis intervention. Provided community resources needed. In-home services resulted 35% increase client retention. Observed monitored client behavior responses treatment. Skills streamline, agency, Case management, Counselor, Counseling, crisis intervention, client, clients, data entry, diagnosis, financial, insurance, meetings, Mental Health, progress, Psychiatrist, quality, report writing, Supervisor, Tax, therapy, trainer, Trauma, Treatment Plans Education 1995 MSW Social Welfare University Milwaukee City State Advanced Opportunity Fellowship Award *UW Milwaukee Field Placement Advisory Brd. Member *African American Student Achievement Award *Association Black Social Workers Book Fund Award 1993 BSW Social Welfare Concordia University Wisconsin City State Member: Student Social Work Club AODA Counselor/Social Work Intern *WCS/Wings Correctional Program, Milwaukee, WI AODA Counselor/Social Work Intern (Women In Need Greater Support) VA Medical Center City State",ADVOCATE
"SPECIAL EVENTS COORDINATOR Summary Marketing public relations professional five years' experience campaign management, strategic media communications, social media management event planning, seeking position Marketing Coordinator milk honey. Excellent verbal written communication skills Sound knowledge marketing principles Market project management-motivated, confident, multi-tasks, creative, innovative energetic Social media savvy Highlights Excellent verbal written communication skills Sound knowledge marketing principals Market project management-motivated, confident, multi-tasks, creative, energetic Social media savvy Accomplishments Conceptualized launched [Campaign name] marketing campaign, led [Number]% increase sales. Initiated groundbreaking PR campaign television company, secured [Number]% additional public interest compared earlier efforts. Ran communications public relations efforts [Number] [Project type] projects budgets totaling $[Amount]. Served [Products] product line expert. Experience Special Events Coordinator June 2014 Current Company Name City State Established maintained cooperative relationships representatives community, consumer, employee public interest groups. Cultivated positive relationships community public relations campaigns. Estimated project costs monitored budgets.Developed corporate communications strategies programs, including project timelines. Managed official company page Facebook facilitate interaction supporters. Coordinated monthly quarterly marketing community events, [Example]. Administrative Assistant August 2012 June 2014 Company Name City State Researched, negotiated, implemented tracked advertising public relations activities. Evaluated managed new strategic business opportunities. Planned organized corporate media special events. Established long-range objectives developed innovative strategies help achieve them. Planned negotiated media buys, including TV, radio, print digital. Managed complete redesign launch company's website [Number] months. Created official company page Facebook facilitate interaction customers. Managed social media programs, including Internet forums, blogs, social networking applications message boards. Presented current promotions public events tradeshows.Established long-range objectives developed innovative strategies help achieve them. Estimated project costs monitored budgets. Edited distributed press releases pitches local national media outlets, securing positive coverage multiple publications. Tracked negative communication organization websites blogs developed strategies addressing it. Public Relations Intern March 2012 July 2012 Company Name City State Researched, negotiated, implemented tracked advertising public relations activities. Wrote developed media kits [Initiative name] [Project name]. Evaluated managed new strategic business opportunities. Edited distributed press releases pitches local national media outlets, securing positive coverage multiple publications. Social Media Intern May 2011 September 2011 Company Name City State Created official company page Facebook facilitate interaction customers. Conceptualized wrote project briefs jump start work outside vendors internal stakeholders. Marketing Public Relations Intern September 2010 May 2011 Company Name City State Created official company page Facebook facilitate interaction customers. Managed inbound outbound marketingcampaigns generate new business support partner sales teams. Wrote newsletter marketing copy presentation materials special projects. Planned publicized events, including negotiating vendor contracts designing promotional materials. Education Bachelor Science Business Marketing Montana State University City State Member [Club Name] ClubCoursework [Course Name] Interests Marathons, hiking, reading, volunteering, lectures, yoga, professional development scrapbooking Additional Information Philanthropy Chair, Alpha Omicron Pi Volunteer, Reading Kids Marketing Co-Chair, Junior League Skills Public Relations Software: Gorkana, Factiva, Cision, Desktop Publishing Software: Illustrator, Photoshop, Microsoft Office Suite Online: Google Docs, social media platforms (ie. Facebook, Twitter,Pinterest, YouTube Instagram)",PUBLIC-RELATIONS
"GROUP FITNESS INSTRUCTOR Summary My passion inspire class members get fit stay fit. I believe Yoga key element fitness along strength cardio training leads long happy fulfilled life. My classes fun, yet challenging engaging encourage participants feel good come back more. Skills AFAA Group Exercise Boot Camp Training Running 101 AFAA Step Certification AFAA Kickboxing Certification YogaFit Certified Level 1 Les Mills Body Pump 42 BTS Group Power Les Mills Body Attack 51 Spinning Les Mills Body Attack 55 IFTA Group Fitness IFTA Personal Trainer AIM I Body Attack 75 AIM II Body Attack 77 Les Mills CX Worx 12 AIM II Body Attack 78 Les Mills Body Attack 82 Les Mills RPM 60 Les Mills New Zealand 2 wks CPR thru 6-17-17 AIM I Body Pump 94 Les Mills GRIT 13 Accomplishments I introduced launched number new fitness programs Wilmington, NC Gyms. In 2002 I became certified teach Body Pump one original instructors launch Pump Golds Gym. It continues one successful fitness program Golds today. It since launched WAC, O2 Fitness, Fitness Fusion, YMCA recognized throughout world one best weight training group fitness programs. It 2002 I became certified YogaFit taking number classes. I taught Yoga Golds, O2 Fitness YMCA introducing numerous ""gym group fitness attendees"" wonderful benefits practicing Yoga. In 2006 I became certified teaching Body Attack. It also popular program continues gyms Wilmington. Experience Group Fitness Instructor Jan 2016 Mar 2016 Company Name City State Introduced launched Body Attack Jan, 2016 Yoga Group Fitness Instructor Sep 2014 Mar 2016 Company Name City State Substitue teach Yoga requested Introduced launched Body Attack May, 2015 Yoga Group Fitness Instructor Feb 2012 Jun 2014 Company Name City State Taught Yoga New Hanover Gym regular schedule 2013- 2014 Introduced launched Body Attack Mayfair Gym Jan, 2013 Group Fitness Instructor Sep 1998 May 2000 Company Name City State Introduced Taught Body Pump ladies gym Yoga Group Fitness Instructor Jun 1998 May 2012 Company Name City State Taught 6 different Locations Golds gym 14 year period Helped launch Body Pump 2002 Body Attack 2006 Taught Yoga Saturday Porters Neck location Yoga Sunday Racine Group Fitness Instructor Jun 1998 Apr 2000 Company Name City State Taught general group fitness (weights cardio) Group Fitness Instructor Jul 1994 Aug 1998 Company Name City State Taught General group fitness including Boot camp, Step, Hi-Lo, Running Weights Education Training Bachelor Science Animal Science June 1973 The Ohio State University City State Animal Science Interests Enjoy yard work outside activities Employed International Vitamin manufacturing company fulltime sales Music Singing listening bands Running local races Wilmington Road Runners Dining traveling Partner fiancee, Tammy Skills My Yoga classes fun, inspirational, thought provoking. At age 65, wisdom humor I bring classes enjoyed allows people embrace practice come back more. Additional Information I grew small family dairy Ohio still involved farm business brothers sister. I fulltime employed international Vitamin manufacturing Company (DSM Nutritional Products). I Senior Account Manager also mentor sales support person team members.",FITNESS
"LEAD COOK (COOK III) Summary Charles Hundley well nine years overall cooking kitchen experience. Four years lead cook experience. Three years certified trainer. He gained various amounts knowledge culinary industry taken career many different levels throughout cooking career, though minimal school training Charles learned various top line chefs including top three chefs The Norwegian Cruise Line's Pride Of America Executive Chef Frank D. Chef David Lilllis, Chef Alan) These great chefs taught Charles various skills kitchen including learning mother sauces, knife skills, even new kitchen terminology. Charles Has also worked Iron Chef Michael Symon couple different occasions learned various techniques smoking meats, using herbs spices, well manage cooking time work different items once. WIth Associates degree Business Management strong understanding business concepts, Charles combine knowledge business management culinary become outstanding chef, done thus far career culinary field. Able deliver quality dishes timely matter. Superior culinary art skills techniques. Willingness learn retaining positive attitude, ability understand guests want needs. Charles drive, passion, heart great chef. Core Qualifications Knowledge Mother Sauces, Produce orders, Knife Skills, Menu organization, Kitchen Management skills, Employee management, Scheduling management, fast learner. Learned new skills knowledge company I worked for, learned better serve guests wants needs therefore I would base menus that. Experience Lead Cook (Cook III) 06/2012 Current Company Name City State Prep menu day service. Help cooks area dinner setup. Delegate breaks throughout shift. Assist Sous Chefs Executive Chef running dinner service. Maintain cleanliness throughout shift. Positive interactions guests throughout service Started prep cook moved Cook Lead/Cook III within six months. Cook Lead 11/2009 05/2012 Company Name City State Prep menu shift. Make sure cook food station operate time service. Manage assigned station making sure stocked proper items throughout shift Work Sous Chefs, Executive Sous chefs, cooks run shifts smoothly. Abide USPH Standards Galley Steward (305) 436-400 (Ronald Strode. Assistant Cook 09/2008 11/2009 Company Name City State Make sure assigned kitchen proper cook-ware shift Responsible cleanliness assigned station well kitchen working Provide cooks chefs clean sanitized equipment throughout shift Responsible knowing chemicals working safety procedures accompany them. Abide USPH Standards Promoted second contract cruise ship. Lead Cook 04/2007 09/2008 Company Name City State Put product orders Restaurant. Set kitchen schedules. Monitored cooks prepped day. Hired new cooks. Conducted monthly restaurant inspections. Worked window man busy nights (Call order times, completed plates garnishes, well double checked recipes servers took guest) Maintained menu items recipes. Lead Cook/Kitchen Trainer Kitchen Manager 07/2006 09/2008 Company Name City State Cook Prepare meals guest. Responsible train new kitchen cooks dishwashers. Keep control night shifts kitchen. Train new kitchen employees 4 locations around Cleveland (Strongsville, Westlake, Downtown Cleveland, And Beachwood OH) Discuss review cook assistants sous chef Kitchen manager General Manager I started prep cook back learning menu two months moved line cook six months I became Lead Cook. Education Associate Arts Business Management 2007 Lakeland Community College City State USA Business Management High School Diploma High school 2005 Charles F Brush High School City State USA I also Attended Beechwood High school junior senior years high school part Vocational program I studied Culinary Arts. Personal Information Lakeland College Kirtland, OH, United States Although degree culinary field, I able apply degree career helped along career obtain various management positions within culinary field, I excelled nine plus years profession. My goal one day become executive chef I feel point I reach one day soon. Cooking become strong passion mine cooking jobs feel like jobs anymore, like fun way live life day day able wake excited go learn new cooking skills make people excited visiting restaurant, well ever one I working time. High School Diploma: Culinary Arts (Vocational School Beechwood High School) 2005 Charles F Brush Lyndhurst, OH, United States While attending Brush High School (My high School) I also attended Beechwood High School Junior year (11th Grade) senior Year (12th Grade) study culinary arts learned basics cooking. I interested become cook make various dishes I would e able cook meals family home. During high school, although I Culinary Arts program, time keep interest, I graduated I got Business management field, attending college I began working dishwasher Houlihans intrigued working kitchen, much I able promoted prep cook I started Culinary Career. Each year Cleveland, I Available, I work annual Air show cook vendor opportunity me. I also like volunteer cook homeless Cleveland Food Bank, holidays I able recently, I love able put smiles everyone holidays exceptional delightful meals. Skills Kitchen Management Knife SKills Mother Sauce Knowledgeable Ability Adapt situation Leadership skills Employee Development Fast Pace efficient",CHEF
"BI TEACHER Summary Motivated teaching professional 25 years' experience addressing student needs ensuring proper student social/emotional development. Core Qualifications School improvement committee Positive atmosphere promotion Active participation Truancy Committee Administrative management Experience working special needs students Effectively work parents Differentiated instruction Behavior modification Instructional best practices Goal setting implementation Professional Experience 08/2005 Current BI Teacher Company Name － City State Modified general education curriculum special-needs students based upon variety instructional techniques technologies. Wrote Functional Behavior Assessment, Behavior Intervention Plans improve academic success classroom. Created desirable safe environment behaviorally challenged students. Met parents resolve conflicting educational priorities issues. Taught four core subjects social skills. Developed Student Success Plan kept suspension ""At-Risk Students"" 5%. 08/2000 06/2005 Middle School Resource Teacher Company Name － City State Taught English math 9th-12th graders: Implementing use technology, internet create lessons materials lacking. Developed program work students increase interest higher learning. Collaborated team faculty develop tutorial program students need extra help. Fostered meaningful relationships among students student field-trip retreats team-work community service projects. 08/1988 05/1999 Resource Self-contained Teacher Company Name － City State Taught gang-affiliated school, managing 3-4 gangs class setting. Constantly adjusting students entering exiting program. Successfully improved student participation classroom creating safe conducive learning environment. Modified general education curriculum special-needs students based upon variety instructional techniques technologies. Planned, implemented, monitored, assessed classroom instructional program consistent Albuquerque School District regulations. Developed taught lessons relevant children's social economics themes promote student interest. Met parents resolve conflicting educational priorities issues. Created after-school sports program alternative gang life. Education Training Masters Arts Education Administration Whitworth University － City State Education Administration Master Arts Elementary Education/Technology University New Mexico － City State Elementary Education/Technology Bachelor Science Special Elementary Education New Mexico State University － City State Special Elementary Education 2017 1995 1988 1983 Associate Arts Education Clarendon College － City State Education Skills academic, Interpersonal skills, economics, English, Functional, instructional design, lesson plans, managing 3, materials, math, Teacher, team-work",TEACHER
"BRANCH LOGISTICS MANAGER Executive Summary Reliable, resourceful, dependable, flexible, goal-oriented individual. Team leader player works well peers levels management. Possesses excellent people organizational communication skills. Adapts easily quickly changes work environment. Core Qualifications Bilingual Customer Relations Communication Skills Staff development Sales PC Competent Hard-worker Team Leadership Professional Experience 04/2016 07/2016 Branch Logistics Manager Company Name － City State Managed team 7 professionals. Ensure timely accurate delivery products. Compliance control applicable regulatory requirements including, limited to, providing documents driver qualification file abiding hours service, daily log, hazardous materials (placarding, training shipping papers), daily vehicle inspections reports, maintenance regulations. Scheduled delivery drivers daily on-call basis. Completed daily route preparation. Allocated additional routes patient referral requests received. Occasionally performed warehouse employee's responsibilities temporary shortage warehouse employees. Performed special projects researching methods improve productivity cut costs branch distribution function. Troubleshot problems regarding shortages delivery employees staff, routes, loading equipment. Monitored and/or maintained close contact delivery employees throughout day ensure routes completed timely accurate manner. Certified delivery trucks properly efficiently loaded. Delegated Logistics employees special orders equipment. Assisted Logistics employees loading trucks necessary. Maintained daily vehicle maintenance logs documentation incident reports. Maintained proper levels stock warehouse ensure maximum profitability. Responds telephone calls patients, referral sources, vendors delivery employees regarding equipment orders, patient problems delivery employee incidents. Managed multiple branch locations needed. Performed duties required. Supervised team primarily nonexempt employees. Responsible hiring, coaching, performance management subordinate staff. Ensures direct reports subordinates maintaining acceptable performance levels. Conducted staff meetings regularly review new business requirements. 02/2012 02/2015 General Manager Company Name － City State Managed club meet exceed monthly sales quotas 60% higher sales average. Hired, developed, promoted new employees. Headed daily staff sales training developing. Boosted motivation energy levels within team. Managed maintain positive work environment. Recruit establish 1 2 Corporate membership small large corporations per week. Recruiting potential members utilizing outdoor marketing tents corporate onsites Delegate monitor daily tasks staff members Developed club success report meeting exceeding 60% daily sales quotas average. Communicated member non ­ member telephone inquires Assisted Operations Manager resolving member complaints 02/2011 02/2012 Sales Manager/Assistant Manager Company Name － City State Managed sales consultants assure weekly monthly quotas exceeded. Attended walk ins appointments inquired memberships. Acquired established memberships new members. Established Corporate memberships large corporations. Assisted General Manager membership corrective measures needed. Delegated daily tasks staff members. Assisted General Manager resolving member complaints. Assisted weekly monthly staff meetings. 01/2008 01/2012 Personal Trainer/Aerobics Instructor Company Name － City State 01/2003 01/2008 SUSPENSE SPECIALIST Company Name － City State Researched resolved, simple complex suspense items rejected Suspense Database. Performed maintenance, completed deposit adjustments, inputted required journalization V system transactions, appropriate. Determined required actions prevent subsequent/future suspense items initiate actions. Documented errors Quality Feedback database. Identified, analyzed communicated processing trends provided feedback internal external customers financial advisors, external clients clients group clients. Documented required corrective actions individual/group premium reversals. Researched responded inquiries internal/external clients AWD. Monitored aged outstanding General Ledger items ensure aging pass 30 day window. Worked team members clear outstanding items general ledger, needed. Determined type non-client secured application required requested set-ups New Account Unit starter, skeleton, clone, default accounts). Developed maintained extensive detailed knowledge/understanding default indicator codes tied suspense items. Developed maintained extensive detailed understanding billing related impacts processing methods suspense. Actively apply knowledge clearing suspense items, appropriate. Researched initiated communications AIG Financial Advisors New Business Center obtain required information regarding participant application issues. Identified initiated updates client information related social security and/or name changes. Researched processed check disbursements requested multiple payee types SAP Check Disbursement System. Produced generated daily, weekly, monthly, team management reporting information, needed. 01/2000 01/2003 CONTRIBUTION SPECIALIST Company Name － City State Processed contributions received e-Remit website. Reviewed bill history determine correct bills pulled process contributions correct bill. Uploaded media (reel tapes, cartridges, diskettes) TSO. Opened format 13 files Excel made necessary changes file needed. Once file uploaded viewed files V system make necessary changes files. Changes included added participant file may added, adjusted columns added characters missing file. Transmitted files V system Received matched bills deposits files could process. Recreated bills needed, available processing payroll dates. Created input forms entered information group contributions Tape Batch tracking database. Resolved Out Balance transmitted files. Increased decreased deposits short deposit balance. Added, deleted, changed participants files transmitted. Education 1996 High School Diploma G.C. Scarborough High School － City State US Computer Animation Art Institute Houston － City State US Studied 2D 3D Animation 3D Max Some Graphics Design Adobe Photo Shop Adobe Illustrator Languages Bilingual Spanish/English Skills Interpersonal Skills Organizational Skills Communication Skills Team Building Staff Development Excel Microsoft Word Bilingual",FITNESS
"VISUAL ARTS TEACHER Summary Art education professional driven inspire students pursue academic personal excellence. Strives create challenging engaging learning environment students become life-long scholars learners. ​ Highlights Rated Master Teacher NAEA member, TAEA member Multi-media instruction Committed cultivating student leadership Excellent classroom management Social media savvy Traditional fine art skills 15 years experience art education Lesson plan development Detail-oriented Accomplishments January 2017-Led 200 adults students art installation Chiang Mai, Thailand. Featured local international art exhibitions. Judging numerous state regional art meets SBISD Volunteer Year 2010 (Mentor) Texas Association Private Parochial Schools- State Art Meet Director NAEA chapter sponsor Deans List 2 semesters Rated Master Teacher public school system Group Exhibitions 2014 IMAGO-Redemption, juried exhibition, Houston, TX 2014 18 Hands Gallery, juror Jay Hill, Houston TX 2014 Monumental Metal Works, Riddle Gallery, Bryan, TX 2015 8th Annual Cameo Emerging Artists Exhibition, Baytown, TX 2015 Kuntsthaus, Artist Residence Exhibition, Salzwedel, Germany 2015 Under Radar curator Sally Sprout, Williams Tower Houston, Tx 2016 Holiday Group Exhibition, Samara Gallery, Houston, Tx 2016 Rising Eyes Texas, prize juror-Anna Stothart, Rockport Center Arts 2016 IMAGO-In His Name, juried exhibition, Houston TX 2016 Beeville Art Museum, juried Texas Artist Exhibition, Beeville, Tx 2016 TeaPlusArt, juried exhibit Clayhouston members, Houston, Tx 2016 The Jung Center, Spirit Matter, juried exhibit, Houston, Tx 2017 Hardy Nance Studios, Black White exhibit, Houston, Tx 2017 Donum Gratia, Juried, Houston, Tx Experience Visual Arts Teacher 02/2011 05/2014 Company Name City State Challenged motivated students in-depth lectures discussions. Lectured communicated effectively students diverse backgrounds. Inspired students translate academic interests real world taking positive actions visual arts. Served faculty sponsor NAHS student club. Introduced students concepts college writing. Advanced Art II III Digital Design http://swh.springbranchisd.com/ Visual Arts Teacher 08/2010 02/2011 Company Name City State Received high remarks creativity classroom lesson plans instructional techniques students, parents faculty. Developed implemented interesting interactive learning mediums increase student understanding course materials. http://hhsep.com/. ​ Visual Arts Teacher 07/2009 01/2011 Company Name City State Founding Member Christian 501(c) 3. Organized presented weekly hours visual art hands-on activities. Designed created daily lesson plans activities. http://www.newspringcenter.org ​ Visual Arts Teacher 02/2008 02/2009 Company Name City State Implemented lesson plans focused age level-appropriate historical art lessons. Earned positive verbal/written feedback parents regarding classroom instruction student learning success. http://www.cityartworks.org/ Visual Arts Teacher 02/2000 02/2006 Company Name City State Initiated Award Winning Art Program http://www.faithwest.org/. Designed lesson plans focused age level-appropriate material. Developed, administered corrected tests quizzes timely manner. Established enforced rules behavior procedures maintaining order among class 18 students. http://www.faithwest.org/. Founding member 501(c) 3 Vice Chairman 2010 Board Member 02/1995 02/2011 Company Name City State Formulated policy, drafted mission statement, Initiated website Volunteer high school teacher http://www.cfmhouston.org/ Architectural Model Builder/Project manager 01/1981 05/1984 Company Name City State Oversee construction large scale architectural models. Education Master Fine Arts 2016 Houston Baptist University City State USA Texas Art Education Conference Yearly ​ Graphic Design Course 2013 Kansas City Art Institute City State USA Advanced Placement Certificate 2006 Rice University City State USA Studio Art Bachelor Science Art Education 1980 University Wisconsin City State USA Skills Word processing programs, Photoshop, Mac Windows proficient Enthusiastic people person Advanced problem-solving Great organizational skills Excellent classroom management Classroom community involvement Personal Interests Traveling-Trips 16 different countries Studying different genres art Biking Hiking Scuba Reading Bible study visiting art galleries. Married 36 years 2 married children",ARTS
"PROJECT ACCOUNTANT Professional Summary Obtain position professional organization I apply skills loyalty exchange career guidance, training opportunity advancement. Core Qualifications Microsoft Office (Word, Excel, PowerPoint, Access). FCR: Online Application financial transactions. Experience July 2012 December 2013 Company Name City Project Accountant The project funded USACE- United State Army Corps Engineers Performed weekly Cash Counts monthly Bank account reconciliations reports back MTN DC home office project accountant. Entered transactions WEBFCR uploaded backup WEBFCR daily basis Prepared cash flow projects upcoming months (Cash forecast) submitted budget request every month. Uploaded vendor/ contractor invoices IMS Ensured payments made timely manner vendors employees. Reviewed limited variety accounting documents and/or transactions ensure proper supporting documentation submitted. February 2011 June 2012 Company Name City Subcontract Accountant The program funded USAID- United State Agency International Development Reviewed supplier/subcontractor invoices, bill requests payment transfer LBG-B&V office reviewed approved Contract Manager, Task Order Manager Chief Party. Kept track sub-contracts documents, payments confirmations sent Head Quarter (DC office) reviewed vouchers wire transfer Headquarter DC. Prepared vouchers (disbursement, Cash, Bank Advance journal vouchers) expenditures ensured expenses reasonable, allowable allocable project, coded payments account type using GL Accounts. Preparation weekly financial reports Backups send HQ. Responsible disbursement B&V Cash Payments Petty Cash, Cash Book, Bank book B&V financial Activities. June 2010 November 2010 Company Name City Administrative Finance Coordinator The project funded USAID- United State Agency International Development Organized preparing technical, administrative financial files. Facilitated lodging arrangements visitor, book flights local international staff traveling field local transportation international visitors. Maintained record keeping system office administrative financial files. Handled sending, receiving distributing correspondence Kabul Washington DC; served main point contact EDC/Washington. Assisted purchasing materials training workshops activities. Prepared payments procurement materials, equipment, furniture stationary project timely basis. Prepared monthly regular reports Expense Vouchers, Advance Vouchers, Bank Vouchers. September 2006 May 2010 Administrative Officer CETENA GROUP – Kabul, Afghanistan Developed filing system, established, maintained standard system ensure Files tracking IED (Improvised Explosive Devices) Project. Organized data information, prepared maintained records, documents control plans monitoring IED (Improvised Explosive Devices) project. Facilitated new/ extend visa International Staff, follow-up flight booking, confirmation cancellation ensured work permits visa international staffs up-to-date. Performed Administration duties. Education 1 2016 Virginia International University Master’s Business Administration (International Business) Expected spring 1 2012 Kardan University Bachelor Business Administration Finance Business Administration Finance 1 2006 Capital Institute Information Technology Diploma Business Administration Business Administration 1 2006 Khurasan High School Skills accounting, accountant, administrative, Army, Agency, backup, book, budget, Business Administration, cash flow, contracts, DC, documentation, filing, financial, GL, home office, IMS, International Business, materials, Access, Excel, Microsoft Office, office, PowerPoint, Word, procurement, purchasing, receiving, record keeping, transportation, type, workshops",ACCOUNTANT
"APPAREL DEVELOPER SPECIALIZED Professional Summary Innovate apparel development create new ideas improve performance, quality lead apparel development industry standards. Collaborate business counterparts drive operation process improvements maximize development efficiencies optimize growth potential profitability. Skills Organized Detailed Problem Solver Creative Proficient Adobe CS5 Flex PLM Excel Collaborative Innovative Driven Efficient Powerpoint MS Office Work History Apparel Developer Specialized Jan 2014 Current Company Name City State Establish new fast track business model JR fashion business across product categories juniors market. Work cross functional leadership establish new source needs. Set onboard new suppliers needed Nordstrom product requirements. Create tools gain speed development process also maintaining critical product testing Nordstrom requirements. Lead weekly status meetings upper management overview process, tracking, potential concerns ensure speed project successful Step support technical woven development projects covering outerwear, denim, soft dressing. Guided team new approaches working including costing tools, streamlining meetings optimizing new systems already set place. Work vendors issues arise needed steer projects back course. Sourcing areas include United States, China, India, Nicaragua Columbia. Manager Development Apparel Jan 2006 Jan 2014 Company Name City State Manager Apparel Development Technical apparel developer snowboarding outerwear, base layers, women's swim, board shorts, denim, woven shirts, t-shirts sweatshirts, graphics, printing, knits, technical performance basketball, track jackets, women's fashion knits tops bottoms, fashion original garments. Build tech packs communicate daily factories execute technical product assortments. Collaborate design marketing front provide front costing analysis design phase ensure product right first time eliminate added sample rounds improve delivery time customers. Reduced labor rates product 10% increasing profit Update workmanship sketches, material call outs technical images illustrator format tech packs factory Visit factories conduct workshops improve process reduce steps improve development time better response promo needs. Innovate process set create standard operation process wider audience reference allow category growth needed promo business unit expansion. Work athletes wear testing trials gain information product improvements. Coordinate manage fit sessions necessary cross functions review styles execute needs. Directly work suppliers manufacturers gain depth technical knowledge utilize information needed developments Lead costing, improvements technical quality standards ensure end results captured Provide input development calendar set new business unit business solutions along representation marketing, design, materials, planning, costing quality, sourcing make sure timelines accurate buy ready would met did! Selected work multiple high profile short timeline projects limited process guidance delivery excellent results including Olympics, All Star, Jeremy Scott Conduct weekly cross functional meetings allow better communication share information cross functions updates pertain greater team Mentor new team members implementing new business unit manual teaching development tasks Test product multiple stages development communicate results marketing show potential risks suggestions alleviate risk production Team focused always willing take extra tasks needed Sourcing work following regions Thailand, China, Indonesia, Turkey, US, India, Bangladesh, Nicaragua. Product Developer Production Assistant Jan 2003 Jan 2005 Company Name City State Plan purchase blanks finished goods private label needs. Update track OTB reporting ensure product needs met store needs meet sales requirements. Work sourcing agents develop new board shorts, prints, fleece, polo's, t- shirts, woven shirts woven shorts Send tech packs including specs, color standards, material needs, graphics product needs Manage fit sessions first prototype sample size extended size sets document final graded specs factory production documents Conduct quality testing needs development color tests, wash testing wear testing needed Work Screen-printing embroidery technicians ensure blank product passes embellishment testing needs Set concept surf shop Maui. Buying selected surf brands covering jr. men's, women's, accessories, surfboards skateboards. Selected stock blank suppliers produce private label program ensure margins met Sku volume buyer 700 est. volume 25 million annually. Consultant Jan 2003 Company Name City State Work local shop owner Roxy store improve assortment set OTB program. Review floor set improve merchandising. Set immediate buy strategy improve stock deficiencies work reduce assortment slow sellers improve turn time. Men's Surf Buyer Product Developer Jan 1999 Jan 2003 Company Name City State Buyer, Product Apparel Men's Surf Track maintain stock sales, gross margin reporting, location sales 7 retail stores Exceed sales month Manage slow selling merchandise sell backs, discounts, merchandise transfers exit strategies maintaining margin requirements. Merchandise stores week store visits Buy vendors keeping assortment fresh demand maintain sales month, vendor selection included Quiksilver, Billabong, Hurley, Volcom, Ripcurl, Lost, Split selected local surf brands Set monthly promotions drive business partnership brands provide incentive customers driving selected brands monthly buy Plan OTB seasonally well manage chase orders Attend trade shows action sports Establish build good vendor relationships Sku volume buyer 700 est. volume 1.5 million annually Develop private label board shorts, cargo shorts, aloha shirts sourcing agents Work surfers develop ultimate board shorts including testing materials, seam placements, fit thread stitches Shop marketplace research trends spot opportunity grow business Work closely store managers watch stock sales region quick reactions store need transfers well visit stores maximize merchandising potentials. Buyer Jan 1997 Jan 1999 Company Name City State Business planning Home décor department · Merchandise seasonal Christmas floor set 11 stores, communicate stores weekly · Observe sales weekly see items need replenishment flag slow sellers need help moving goods. Attend trade shows home goods review work suppliers best assortment opportunities gain margin incentive programs · Work store managers learn store needs areas improve · Determine advertising stories, plan volumes upcoming advertisements · Enter markdowns, maintain reporting needs · Sku volume buyer 1000 est. volume 5 million annually. Assistant Buyer Jan 1996 Jan 1997 Company Name City State Clerical buying departments Update reporting buyers women's, coats, cosmetics Work claims vendors returned merchandise Visit stores Merchandise floors improve sale opportunities based reporting's Sku volume buyer 1600 (covering women's apparel, cosmetics) 7 million annually. Education Bachelor Arts Sociology 1996 University Oregon City Skills adobe, advertisements, advertising, Business planning, business solutions, Clerical, color, concept, delivery, driving, fashion, fast, functional, graphics, Illustrator, leadership, marketing, market, materials, meetings, Mentor, merchandising, excel, word, developer, paint, PLM, profit, quality, quick, reporting, research, retail, RMS, selling, sales, stories, strategy, teaching, tops, trade shows, workshops Additional Information Interests: Snowboarding, surfing, yoga, skiing, hiking, running, exploring new areas travel finding new art",APPAREL
"FINANCE MANAGER Summary Detailed oriented Finance Manager adapt meeting dealership customer expectations. A proven top producer track record least 15 years automotive F&I department. Consistently exceed monthly goals dealership. Top producer past dealership employment, maintaining CSI scores company standards. Excel accurately timely funding paper contracts Econtracting. Well trained menu selling vehicle service contracts, maintenance, aftermarket products. Compliant Skilled tracking customer balances, approving loan applications, verifying customer information. Specialize establishing productive relationships customers seeking finance options. Looking forward harnessing existing skills aligning company long term success upward mobility. Highlights Solid knowledge financing procedures credit options within auto industry Ability offer variety financing options customers Adapt effectively supervising smaller larger staffs Ability establish maintain updated customer database Proficient working well independently team environment Extensive internal external communication organizational skills Accomplishments Top Finance manager year past 2 years. 2002 salesman year 2003 Closer year, presented Rolex watch Top producer salesman sales manager (can provide numbers review) Averaging $2,000 gross profit per unit sold Hit mandatory penetrations every month. Experience Finance Manager 08/2012 Current Company Name － City State Develop loan packages lenders maintain accuracy paperwork Analyze credit reports, verify customer employment, financial data fiscal statements Offer vehicle financing insurance customers providing thorough explanation aftermarket products, extended warranties, complete explanation manufacturer dealership service procedures policies Seek new lending institutions maintain good working relationships secure competitive interest rates financing programs Maintain profitability finance department controlling expenses maintain excellent customer satisfaction rating Submit paperwork obtain approval finance sources finance deals Work Sales Manager secure reasonable profit every sale Check paperwork correct title, lien information, taxes, etc. Establish meet monthly objectives Verify insurance customers agents, obtain deposits, verify trade payoffs Negotiate financial institutions get deals financed funded Prepare submit DMV documentation Proficient use auto dealer software KarPower, DealerClick, Reynolds Reynolds Handle cash, checks credit card payments house financing well daily transactions Understand comply federal, state local regulations affect new used-vehicle finance departments preformed administrative functions handling phones, filing, faxing copying data entry Prepare contracts Warranty forms Facilitated DMV Paperwork Products sold included alarms, lojack, warranties, maintenance Contracts, fuel savers etc. Familiar loan structures, rates, bank programs. FINANCE DIRECTOR/SALES MANAGER 09/2006 07/2012 Company Name － City State Top nationwide numbers sales desk finance. Established maintained monthly forecasted income, penetration levels, customer satisfaction index (CSI) scores Oversaw dealership's customer loan origination approval process maintaining strong relationships prime subprime lenders Generated monthly, quarterly, year end reports Ensured dealership processes procedures followed Analyzed credit reports, verify customer employment, financial data fiscal statements Offered vehicle financing insurance customers provided thorough explanation aftermarket products extended warranties complete explanation manufacturer dealership service procedures policies Maintained profitability finance department controlling expenses maintain excellent customer satisfaction rating Established maintained good working relationships several finance sources, factory otherwise Submitted paperwork obtain approval finance sources finance deals Checked paperwork correct title, lien information, taxes, etc. Established met monthly objectives Verified insurance customers agents, obtained deposits, verified trade payoffs Negotiated financial institutions get deals financed funded Prepared submitted DMV documentation Proficient use auto dealer software KarPower, DealerClick, Reynolds Reynolds Understood complied federal, state local regulations affect new used-vehicle finance departments Familiar loan structures, rates, bank programs. Managed finance department Responsible dealership contractually legally compliant Worked directly Manufacturer insure compliance training implemented Compliance DMV contract law Implementing training finance staff maintaining incredible profit center dealership. Sales Manager 05/2001 09/2006 Company Name － City State High volume dealership selling 250-300 cars month. Managed team 6-8 salesman, motivated, trained, set goals. Forecasted goals objectives department strived meet Established recommended sales profit objectives Established personal income goals consistent dealership standards productivity, devised strategy meet goals Stayed abreast incoming inventory, features, accessories, etc., benefit customer Attended managers meetings training requested Reviewed analyzed actions end day, week, month year determine better utilize time plan effectively Knowledge federal, state local laws govern retail auto sales Interacted departments realize customer satisfaction goals Recruited, hired,managed, monitored performance vehicle sales employees Supervised efforts salesperson enhance image customer satisfaction ratings dealership Monitored analyzed salespeople's performances Assisted salespeople closing deals Communicated salespeople ensure dealership policies procedures understood followed Maintained timely owner follow-up system Owner/CEO 07/1995 05/2001 Company Name － City State Founded successfully developed mid-level nutritional internet business Marketing Advertising Performed accounting functions; accounts payable, accounts receivable, invoicing, monthly account reconciliation, bank deposits Web-Site Development Handled bill collections credit inquiries Arranged conducted staff meetings Managed employees staff Domestic International Shipping/Packaging Responsible maintenance equipment company vehicles. Skills Career minded personality expertise sales management. Strong communication customer service skills. Experience creating positive sale environment. Finance Director experience, strong attention detail follow skills. Administrative duties, preparing contracts, account reconciliation, accounts payable/receivable, credit, e-commerce, invoicing, marketing, windows applications, organizational skills, public relations, web-site development, web marketing. Education Business/Marketing Business/Marketing Business Administration 1985 Coeur d'Alene High School Business/Marketing Business/Marketing Business Administration Business Administration Business/Accounting 1987 North Idaho College Business Administration Business/Accounting Business/Accounting Trend Business College Business/Accounting Graduated Honors",FINANCE
"CREATIVE DIRECTOR Career Focus Creative Director, Graphic Artist, Studio Artist, Data Analyst, Sales Marketing Representative I extensive experience creating directing page layout collateral design. I self-motivated, detail-oriented designer problem solver. I conceptualize execute visuals fast-paced environment, maintaining accuracy quality finished product. I often implement skills professional Fine artist Illustration artist add unique spin many projects objective merits it. Clean, contemporary layouts logical use typography style. Summary Skills Adobe CS: Acrobat, InDesign, Illustrator Photoshop; Dreamweaver Microsoft Office: Excel, Word, Access PowerPoint; MySQL, Citrix, Retrieve, HTML, Dynamic HTML Photography, Illustration, oil acrylic painting, drawing mural work, tile working Furniture restoration re-invention Basic knowledge JavaScript Eclipse Accomplishments Product Roll-Out Responsible marketing product launch including public relations, direct mail pieces, trade shows, sales training e-mail campaign. Professional Experience Company Name January 2002 January 2015 Creative Director City State Mentored restructured Sales Marketing Department saw web site design, web advertising, conference banners ad creation promotional marketing catalog layouts. Responsible for: new logo creation branding new products, motivating problem solving. I also taken role Data Analyst past 7 years I pull data various sources including, limited to: Citrix, Retrieve, ftp sources, various client websites, IRI, directly clients increases return time clients 60%. Managed met aggressive personal team deadlines, handled changing priorities, adhering strategy, accuracy time lines. CLIENTS: Elizabeth Arden, Reckitt Benckiser, PepsiCo, Kraft, Maple Flooring, Acosta, Green Mountain Coffee, SC Johnson Helped design develop latest version NetBench, Ironbridge's robust data warehousing software. Rebranded developed identity existing new products past year. Took responsibilities past 5 years within Sales Marketing Department Sales Representative various conferences business trips target current potential clients introducing new updated products. As well liaison largest client weekly basis. Work closely marketing staff clients ensure visual content compelling, effective strategy. Consult marketing department promotional collateral material. Took designs concept completion. Art directed designed custom publishing material print promotional materials. Print work featured CGM Consumer Goods Magazine well periodicals pertained conferences events. Company Name April 1999 February 2016 Professional Studio Artist/Graphic Artist City State RESPONSIBILITIES: Create art work gallery display sale well provide work various charities, events silent auctions (public well private). Teach classes painting life drawing. Worked furniture restoration reinvention. Produced marketing materials studio announcements various groups individuals. CLIENTS: Leukemia Lymphoma Society, Susan G Komen Foundation, CAR, Slant, Douglas Frohman, Cornelia Arts Building, Girls Rock! Chicago, Cancer Research Charity funding Chicago, Delaware Street Capital, Southern Wine Spirits. Company Name August 2000 October 2002 Art Director/Graphic Designer City State Work directly clients provide images used instructional booklets large volume catalogs, well producing warning labels various products tight deadlines strict accuracy. I created original product packaging branding largest clients. CLIENTS: Elkay Manufacturing, Spitfire Spark Plugs, NAF Graphic Arts Firm, Inverness Golf Club, Ironbridge Software Art directed designed catalog layouts. Heavy image manipulation various clients products equipment photo shoots Created line art instructions manuals clients Produced designed original packaging clients products Branded many products concepts clients well house Designed produced News Letter LCH The Lake County Haven support Master Arts, Inc. Created sales Marketing materials Master Arts, Inc. Worked directly proofing department create effect layouts numerous instruction manuals brochures catalogs. Website layout design. Company Name December 1994 July 1998 Medical Billing Radiology Department City State Working medical records well insurance company information locate patient information updating medical records well updating contact information patients. I ran documentation brought records speed whole department. I worked independently majority time referring pertinent medical staff historical data various intervals. Worked proprietary medical record software update patient information Blended data various insurance providers add hospitals billing systems Learned used medical shorthand coding update override incorrect information hospital's proprietary system Increased current updated insurance billable data 30% first year 22% following years medical biller. Education Drake University June 2000 Bachelor Arts Art, Painting, Graphic Design City State Studied earn double major emphasis painting study art history also pursuing minor degree graphic design. I went receive additional training teacher adults want engage fine arts second career mentoring several young students art education course past 6 years. College DuPage 1998 Associate Arts Painting Graphic Design City State Painting minor Graphic Design. Professional Affiliations I worked many non profit organizations years well many charities I provided art work. Skills Painting acrylic oils, creative suite Adobe CS, Dreamweaver, photo, Photoshop, ad, advertising, Arts, Art, banners, Basic, billing systems, branding, brochures, Cancer, catalogs, catalog, Citrix, concept, conferences, content, SC, creativity, CLIENTS, client, Data Analyst, data warehousing, documentation, Dynamic HTML, Eclipse, ftp, Graphic Arts, drawing, HTML, Illustration, Illustrator, image, InDesign, instruction, insurance, JavaScript, layout design, logo creation, Maple, marketing, Marketing materials, Access, Excel, Microsoft Office, PowerPoint, Word, MySQL, oil, packaging, painting, Photography, problem solving, producing, coding, promotional materials, proofing, Research, Sales, shorthand, strategy, Team Player, web site design, Website, websites",ARTS
"HR GENERALIST Summary Energetic, Bilingual Human Resources Professional offering ~11 years extensive successful experience administering various HR plans procedures. Emphasis recruitment/retention, management HR principles practices. Expertise employee relations organization development education, experience, seeks similar role produce immediate growth contribution rewarding company. Highlights Hiring retention Training development Compensation benefits New hire orientation Compensation administration/payroll Mediation expertise Employee relations Labor agreements Regulatory compliance Knowledgeable HR Systems Experience Company Name City State HR Generalist 12/2014 Current Develops Human Resources policies, procedures, plans budgets. The safety workforce recruitment, development compensation superior workforce. Develops employee-oriented culture emphasizes quality, continuous improvement high performance. Conduct new employee orientation foster positive attitude toward organizational objectives. Serve link management employees handling questions, interpreting administering contracts helping resolve work-related problems. Serve executive management team assists advises company managers Human Resources issues regards compensation, benefits, compliance, organizational development, HRIS, training development employee relations. Review provide comments adequacy documents took necessary steps cure deficiencies. Create implement exit interview program process. Run bi-weekly payroll process. Increase employee base 15 meet changing staffing needs. Company Name City State HR Generalist 02/2013 12/2014 Administered various HR plans procedures company personnel; assist development implementation personnel policies procedures; Ensure employee compliance. Conducted recruitment efforts exempt non-exempt personnel shop office including temporary employees each. Assisted evaluation reports, decisions, results department relation established goals. Recommend new approaches, policies, procedures effect continual improvements efficiency department services performed. Conducted employment verifications investigations. Developed company personnel policies, standard operating procedures employee handbooks. Educateed advised employees group health plans, voluntary benefits 401(k) retirement plans. Developed facilitated new-hire orientations. Developed enforced company policy procedures relating phases human resources activity. Facilitated criminal background check process new hires. Managed employee offer process 100% exempt level. Processed unemployment claims acted company representative unemployment hearings. Company Name City State Human Resource Manager 10/2008 01/2013 Developed, implemented coordinated policies procedures Human Resources functions recruiting, wage/salary administration health programs. Directed employee performance management program. Promoted opportunity formal discussion employees supervisors review overall work performance, objectives, career development. Partnered management team members issues involving employee relations terminations, suspensions, EEOC claims rule interpretations. Educated advised employees group health plans, voluntary benefits 401(k) retirement plans. Developed company personnel policies, standard operating procedures employee handbooks. Developed facilitated new-hire orientations. Conducted employment verifications investigations. Developed enforced company policy procedures relating phases human resources activity. Facilitated criminal background check process new hires. Managed aspects leave administration, including employee notifications vendor management, disability programs health benefits. Acted liaison employees insurance carriers resolve problems clarify benefits. Processed unemployment claims acted company representative unemployment hearings. Company Name City State Staffing Manager 10/2004 09/2008 Conducted background checks candidates obtaining information law enforcement officials, previous employers references. Explained employee compensation, benefits, schedules, working conditions promotion opportunities. Coordinated employment offers management extended offers selected candidates. Reviewed confirmed final paid hours corresponded timesheets state laws. Evaluated timecards accuracy regular overtime hours. Reviewed human resource paperwork accuracy completeness verifying, collecting correcting additional data. Completed employee employment verifications unemployment paperwork timely manner. Education BBA Human Resource Management 2004 Sam Houston State University City State USA Minor International Business Coursework Human Resource Management Coursework Business Administration Associate Science Liberal Arts 2000 North Harris Community College City State USA 3.8 GPA Liberal Arts Skills ADA, ADP, benefits, clarify, employee relations, human resource, Human Resources, HR, insurance, law enforcement, mediation, MS Office, office, SharePoint, Organizational, performance management, personnel, policies, promotion, recruiting, recruitment, employee handbooks, vendor management",HR
"TRAINING MANAGER Executive Summary Qualified Training Manager offering record successful job performance proven problem solving ability experience developing implementing innovative solutions. Experienced Leadership Development Professional 10 years' experience various Training environments. Intermediate/Expert level MS applications. Strong Training, Management, Learning/Development, Administrative Consultative skills. Client, organizational task oriented problem solver ability rapidly adapt new situations. Core Qualifications Training Development Supervision training Policy/program development Certified Train Trainer (T3) Management remote employees Curriculum Development Talent development Military Civilian Training Master Black Belt Instructor Operations management Cross-functional team management Training manual contributor Call center management experience Customer service management expertise Professional Experience Company Name City State Training Manager 08/2011 09/2015 Creating implementing training programs overseeing development careers. Set performance metrics, evaluate productivity, help workers create long-term career plans within organization. Develop, implement, monitor training programs within organization. Supervise technical training staff. Conduct orientation sessions. Create training materials develop multimedia visual aids presentations. Create testing evaluation processes. Evaluate needs company plan training programs accordingly. Conduct performance evaluations. Provide classroom training, demonstrations, on-the-job training, meetings, conferences, workshops. Manage staff 70 classroom facilitators multiple locations.. Conduct continuing education training. Provide leadership development education. Provide logistical support, course development, delivery, evaluation, process measurements, cost management. Plan implementation facilitation activities events, budget spending, material production distribution, resources ensure operations managed within authorized budgets. Company Name City State Owner/Partner Defense Contractor 10/2006 07/2011 Top Secret Facility Clearance. Supervised, trained employees high level security Military Intelligence operations, recruited quality personnel special assignments, conducted high level briefings debriefing various security level investigations Federal locations Military, civilian Congressional personnel. Developed business plans, budgets, cost proposals, task schedules, cost analysis projections; issued status/quality control plans reports. Developed specific scenarios created specific characters per U.S.Military specifications adhering strict government guidelines. Provided experienced instructors/role players educate assist Military civilian personnel prior deployment. Created comprehensive lesson plans instruct Military civilian personnel. Developed customized programs support enhance security agencies United States government. Company Name City State Program Administrator II, Project Manager. Training Specialist II: US Army (CISAC) 01/2004 09/2006 Consultant liaison Department Interior (DOI) Department Defense (DOD) effectively modernize inventory/ cataloging processes sensitive classified files, material property. Single point contact project scheduling changes. Capture Manager: Contract Acquisition: Procure, write implement new existing Request Purchase/Quotes opportunities RFP/RFQ) Provided instruction students enrolled CISAC 35L/97B course, using various methods, include: formal platform instruction, practical exercises, demonstrations, automated presentations, test administration, test reviews. Retest-Retrain Team: Consultant DA Branch Chief 35L/97B Intelligence School. Assigned retrain coach Officers, Soldiers Instructors needed additional training perform full potential Counterintelligence Agents. Role Player. Company Name City State Role Player 01/2003 01/2004 Provided services role player support CISAC US Army Intelligence Center. Research Development: Created new scenarios Field Training Exercises (FTX) Cadre teams, used world events guidelines. Executed quality assurance programs. Prepared standard operating procedures. Analyzed program data assist strategic decision-making. Education Bachelor Arts (Equivalent) Theology 2007 University South City State USA Graduated Associates (Equivalent) Office Automation/Computer Specialist 1989 Coleman University City State USA Valedictorian Interests Saint Stephen's Episcopal Church Vestry Member Youth Minister, (Extensive information available upon request) Lay Eucharist Minister, Coaching Playing softball, Umpire Little League, Volunteer Special Olympics, Arizona Business Professional Women (past President), Stand Children, Member GCKT, A humanitarian organization Non-Governmental Organizational (NGO) status United Nations. Responsible training members International Response Team (IRT) preparedness techniques natural disasters, Provide services Wounded Warrior (US) programs Help Heroes (UK). Promote Acts Random Kindness (ARK) inspiring others extraordinary. Affiliations Leadership Development Program, Tracy's Karate Studio Master Black Belt Association, American Kenpo Karate Association. Skills Administrative, Consultant, Course Development, Client, DC, delivery, Instructor, leadership development, Leadership Development, Curriculum Development, Trainer workshops (T3),",INFORMATION-TECHNOLOGY
"GROUP FITNESS INSTRUCTOR Summary Experienced, passionate highly motivated fitness professional focused creating dynamic positive experiences fitness members. Well organized reliable excellent leadership teamwork skills. Highlights Experience Group Fitness Instructor July 2007 Current Company Name － City State Teach fitness classes ensuring safe, effective fun workouts levels. Provide challenging options modifications needed. Observe model good body mechanics. Communicate regularly members enhance knowledge exercises, body alignment exercise safety. Motivate members consistent, work toward achieving goals, fit happy. Accomplishment: Recipient Group Fitness Instructor Year Award (2010) Recipient CanDo Stars Award. Group Fitness Instructor November 2005 May 2007 Company Name － City State Fitness Instructor March 2005 September 2006 Company Name － City State Led fitness classes mom's babies strollers. Used body weight, resistance equipment (ie,resistance. tubing) general surroundings provide effective, safe fun workouts class participants. Observed and. modeled good body mechanics. Acted role model motivated participants fit active moms. Group Fitness Instructor August 2003 November 2005 Company Name － City State Pharmaceutical Sales Representative June 1999 February 2004 Company Name － City State Managed NY territory, marketing selling portfolio arthritis, asthma osteoporosis products doctors, surgeons pharmacists. Coordinated conducted routine business/territory analysis identify business opportunities competitive threats. Served District Champion Singulair, providing strong leadership district communicating frequently new bulletins, different initiatives. Demonstrated use competitive resources district NJ Region. Planned executed health education programs colleagues physicians. Mentored two new representatives 2001, assisting becoming successful jobs hence providing management valuable assistance area people management. Built strong customer relationships provided high value-adding services physician offices pharmacists. Consistently achieved top product market shares across NJ region tenure. Accomplishments: Recipient NJ district Leadership award 2002 Recipient Going Extra MILE Award (1Q 2001) numerous business driver incentives Winner sales performance incentive trip two consecutive years. Product Marketing Specialist June 1997 June 1999 Company Name － City State Product management Canon's Office Products Line. Responsibilities included launching new products major accounts Office Depot, Staples Office Max. Acted Staples' Key Account Representative coordinating trainings public events Staples Stores nationwide. Conducted national training programs internal outside sales personnel Canon subsidiaries 14 states throughout Northeast. Provided consulting services areas product training product placement major accounts Assisted management team development new marketing materials used product training. Collected analyzed sales support data, competitive facts marketing info order keep abreast emerging technologies provide feedback management. Accomplishments: Represented Canon Inc. Staples Office Depots' Live training broadcasts viewed sales associates nationwide Represented Canon Inc. QVC, cable television's home shopping network. Promoted select product sold 2,500 units Canon. Two time recipient The Marketing Diplomat Award, recognized management providing superior customer service leadership. Public Relations Representative August 1993 June 1995 Company Name － City State Promoted ""computer learning"" school educators territory comprised 73 high schools. This marketing resulted increased awareness The Cittone Institute's programs opportunities. Led motivational presentations high school classes ranging size 10 100 students. Utilized various marketing practices recruit new students. Increased territory penetration 50%. Developed track record consistently surpassing sales goals. Organized hosted receptions, social activities educational events promote school. Accomplishments: Ranked #1 21 Sales Representatives Recognized ""Top Public Relations Representative 1994"". Trainer/Coach November 2013 Current Company Name － City State Coach small group training classes utilizing assortment exercise equipment; ie; dumbells, TRX suspension straps, Bosu Balls, ab dollies, water rowers treadmills. Responsible providing safe effective exercise modifications needed basis. Motivate members work beyond expectations fun, yet professional manner. Encourage members continue attending training session Education Bachelor Of Science Communications Spanish Ithaca College － City State USA GPA: Cum Laude Two time recipient Emerson Academic Scholarship · Two time recipient Presidents Award · Member Alpha Epsilon Rho, Communications Honorary Society · Deans' List Communications Spanish Cum Laude Two time recipient Emerson Academic Scholarship · Two time recipient Presidents Award · Member Alpha Epsilon Rho, Communications Honorary Society · Deans' List Certifications ACE Certified Group Fitness lnstructor Experience developing choreography Johnny G Certified Spinning Instructor teaching multiple class formats Bosu AEA certified Aquatics Instructor Ball, Resistance/Strength, bootcamp, core Certified three Les Mills Programs (Body conditioning, spinning, aquatics, Les Mills Combat, Body Pump ,& CXWORX) classes. CPR AED certified Strong track record developing Skills cable, Excellent Communication, Interpersonal Skills, competitive, consulting, CPR, customer service, Instructor, ie, Leadership, people management, marketing, market, marketing materials, Max, Office, mom, network, outside sales, personnel, presentations, Product management, Public Relations, safety, selling, Sales, sales support, teaching, television, training programs",FITNESS
"EXECUTIVE CHEF Summary Motivated professional exceptional skills chef manager. Over ten years experience restaurant industry. Exceptional leadership interpersonal skills. Proven ability succeed high-pressure, challenging environment maintaining calm demeanor. Expertise variety different cuisines cooking techniques. Highlights Food Safety Sanitation Sous vide technique Staff Training Development Menu Development Batch Cooking Ordering Receiving Labor Food Cost Control Experience 04/2014 08/2016 Executive Chef Company Name － City State Co-ordinated executed meals various corporate clients; parties ranging 20 500 guests. Implemented new cooking techniques organizational protocols lower food labor cost. Managed daily kitchen operations; identified provided solutions problem areas. Developed new menus accordance guests dietary needs restrictions; vegan/vegetarian, gluten-free, etc. 06/2012 04/2014 Chef/General Manager Company Name － City State Developed food beverage menu new fast-casual restaurant. Created standardized recipes maintain quality control. Handled hiring, training, scheduling payroll. Provided courteous informative customer service open kitchen format. 06/2009 06/2012 Chef de Cuisine Company Name － City State Worked executive chef develop execute daily-changing menu fine-dining establishment. Tasted smelled prepared dishes, observed color, texture garnishes. Initiated maintained relationships local farmers ranchers bring guests highest quality ingredients maintaining appropriate food labor costs. Education 2003 Bachelor Arts International Development minor Spanish Anthropology University Oregon － City State United States Skills Commitment Quality Well-tuned Palate Communication Fluent Spanish Team Building Food Science Software: Shopkeep, Excel, Caterease",CHEF
"QA QC MANAGER Summary QA QC Manager Qualification Highlights Current Certifications Job 21 years' experience Oil Gas Industry, Specializing Repair/Maintenance New Construction Above Ground storage tanks, 6 years QA QC field. Highlights Microsoft Word, Excel, Weld Pro, Auto-Cad Matt Halderman- 1 Experience 01/2011 11/2016 01/2005 01/2008 QA QC Manager Creates, maintains establishes WPQ's WPS's also training document control NDE. Initiates, oversees audits Shop Shop Inspector. Reviews drawings bid phase procurement. Provides Superintendents proper NDE training technical support. Perform completion audits job closing packages. Write develop Weld procedures sign ASME Level III procedures. Construction Manager Company Name － City State Responsible day-to-day operations construction projects, assembled personnel, equipment materials projects. Supervised multiple projects concurrently providing advice assisting planning projects awarded transition sales operations. Successful job management many 10 Crews/jobs one time. Customers worked include. Superintendent Repair New Tank Construction Company Name － City State Responsible day-to-day operations work-site controlling short term schedule. Worked closely Project Managers maintain quality control subcontractor coordination responsibilities. Lead Man Repair New Tank Construction. Responsible crew management, QC efforts crew, daily weekly scheduling crew. Hang steel/shell plate structure new construction repair. Welder New Tank Construction Fitter. Welded multiple Tank companies. CBI, Tanco, ATV, Bay Tank Vessel, Cust-O-Fab, Inserv name known companies. Both New Tank Repair. SMAW, FCAW, GMAW, SAW. Proficient use gouge well. Education AWS Certified CWI (Certificate 08110741) API Certified TES (Certificate 32697) API Certified 653 (Certificate 42276) ASNT Level III (Certificate 245052) Skills API, Auto-Cad, closing, Inspector, materials, Excel, Microsoft Word, new construction, personnel, procurement, quality control, sales, scheduling, shell, technical support, Weld, Welder",CONSTRUCTION
"LICENSE CONTRACTOR Summary Detail-oriented specializing Residential Commercial construction sales professional development experience 30 years expertise facets construction industry. Verifiable track record successful completion multi-million dollar projects consist high rises located Las Vegas Chicago downtown areas coordinating trades, developing partnerships, building positive rapport architects, engineers, local officials, vendors clients maintaining costs. Well verse contract negotiation project budget impending designs issues, document preparation, building code regulations, material procurement, site management certification occupancy Areas Expertise Include: *leadership Team Building Quality Control Management *Permits Building Codes Workplace Safety Compliance *Construction Planning Scheduling *Organization Time Management *Critical Path Project management Vendor Materials Management *Budget Analysis Estimating Job Cost Highlights Knowledge experience working Paint Experience various hand power tools heavy equipment Skid steer Loader, Meg-roller forklift Experience working high-rises, deep tunnel, bridges, roofs, porches(concrete/wood) Drywall, trim work, windows, cabinets, hardwood floors, ceramic, vinyl, acoustical ceilings, train-tracks, houses, foundations, docks, water-mains, sidewalk, plumbing, HVAC, electrical Software MS Office Proficient Concrete estimation Superb management skills Project budgeting Cost control Experience License Contractor January 2011 February 2016 Company Name － City State Led planning, budgeting direction construction projects. Managed projects painters, carpenters, labors, electricians, plumbers, HVAC installers Responsible runoff ordering materials Managed time payroll 20 plus employees Analyze interpret blueprints projects insure quality work. Qualified competitive subcontractor bids prior execution contracts. Carefully coordinated plans specs using marketing programming standards. Facilitated processing RFI's, submittals samples among general contractor's consultants. Managed rights way, easement dedication processes. Educated general contractor personnel quality standards throughout construction process. Managed team 20 onsite general contractors 5 years. Obtained notices completion compliance certifications construction administration consultants. Reviewed investigated Proposed Change Order Requests (PCOR). Stayed consistent project schedules plans FFE installations. Submitted project closeout documents accordance contract.Assigned projects tasks employees based competencies specialties. Followed competent execution project plans providing proper tools equipment construction personnel. Performed construction site pre-inspections coordinated post-construction audits. Monitored safety construction activities, making on-site personnel safety top priority. Foreman January 2008 January 2011 Company Name － City State Interface various contractors, owners regulatory advocates determine appropriate project handling. Managed 25 plus employees. Experience understanding internal business strategies develop working knowledge industry practices. Analyze interpret new M&P related guidelines inquires. Led managed resolution issues project construction commissioning phases. Acted liaison company safety representatives promote awareness understanding safety protocols. Proficiently used Incident Issues Tracking (IIT) system document onsite issues. Properly maintained onsite equipment vehicles. Foreman January 2004 January 2008 Company Name － City State Work surveyors engineers site layout Placed orders projects maintain stock levels Managed 35 plus employees Prepare maintain reports regarding day day operations Ability build strong working relationship internally external. Assisted project manager bidding new jobs projects Managed team 35 on-site general contractors Assigned projects tasks employees based competencies specialties. Accurately provided status information project progress project management. Carpenter Foreman January 1987 January 2004 Company Name － City State Work surveyors Managed Safety environment Blueprint reading Maintain stock level Effectively managed diverse crew 35 time payroll Education Engineer Chicago State University － City State USA High School Diploma Leesville H.S. － City State Skills 30 years construction industry Fast learner Committed team player strong consistently meeting exceeding business performance goals Ability work independently OSHA certified",CONSTRUCTION
"ASSISTANT STORE MANAGER OF OPERATIONS AND HUMAN RESOURCES Highlights SKILLS STRENGTHS Computer Peoplesoft, Kronos payroll management system, Microsoft Word, Excel, Access, PowerPoint, entry level HTML Professional Excellent communicator, motivator, decision maker Strong analytical problem solving skills Ability handle multiple task lead completion Strong public speaker Accomplishments Wall Street Journal Award Economics Finance2010 Civic Club Scholarship 2008 Kohl's Territory Finalist Manager Training competition 2012 Experience Assistant Store Manager Operations Human Resources May 2014 Current Company Name － City State 05/2014 Present 5241 McFarland Drive Durham NC, 27707 Supervisor: Stacyanne Belsky (stacyanne.belsky@kohls.com) Not Available Contact (919) 489-1116 60 hours per week $48,750/year Assistant Store Manager Operations Human Resources (Retail Volume approx 15.5 million) Operations Manages stores payroll projections, productivity, controllable expenses relation sales trend Review scheduled vs. workload reports, directs area supervisors edit schedules workload Oversee truck unload process ensure company standards met Lead Replenishment Best Practice Merchandise Location System maximize efficiency execution. Provide general oversight building equipment maintenance upkeep, coordinate local corporate resources ensure ongoing preventative maintenance interior/exterior achieved Oversees efforts adhere building safety requirements Responsible implementation maintenance Company stockroom capacity organizational guidelines Responsible managing coordinating store remodeling repair maintenance projects Lead inventory prep planning ensures inventory execution goal achieved Partner Loss Prevention inventory programs Human Resources Lead interview hiring process maintain proper staffing levels match workload Manage associate files company policy/legal requirements Lead Associate annual review process Coaches counsels Associates necessary based Company productivity goals Lead completion administration Associate counseling accordance Company policies/HR guidelines Lead associates training administration Develops coaches Area Supervisors promotable levels Develops programs drive positive reinforcement motivation Associates Participated recruitment executive talent North Carolina State University (NCST) Selected peer resource incoming executives Assistant Store Manager Apparel Accessories Apr 2012 May 2014 Company Name － City State 04/2012 05/2014 1361 Boone Station Drive Burlington, NC 27215 Supervisor: James Floyd (james.floyd@kohls.com) Available Contact (336) 458-6223 60 hours per week $42,500/year Assistant Store Manager Apparel Accessories (Retail Volume approx 7 million) Analyze business summary reports daily determine growth opportunities Partner HR/OPS ASM address inventory issues communicate corporate partners Ensure Company merchandise presentation directives standards met maintained Develop implement action plans ensure key business areas outperform LY figures Operate Kronos payroll management system Lead store following areas: associate development, supervision merchandise sales areas ensure execution according company Best Practice, analysis business operations, expense management. Complete administer associate counseling documentation administer associate annual review Recruit, interview hire new talent Competitively walk completion report store manager district manager Manager Training (MIT) (Retail Volume approx Jan 2012 Apr 2012 Company Name － City State 01/2012 04/2012 3648 E Franklin Blvd Gastonia, NC 28056 Supervisor: Susette Vlasich (704) 824-0091 40 hours per week $17.50/hour Manager Training (MIT) (Retail Volume approx 17.5 million) Lead ""Manager Duty"" program Resolve escalated customer concerns Lead drive Loyalty Programs (Credit Email Solicitation) ensure store goals achieved Coach Cashier's proper soliciting techniques provide tools customer engagement Ensure daily sales floor standards maintained Positively influence associate engagement morale recognition program Responsible merchandising updates sales growth Home Decor Juniors department Store Management Intern Jun 2011 Jan 2012 Company Name － City State 06/2011 01/2012 3050 Watson Blvd Warner Robins, GA 31093 Supervisor: Debra Drake (Available Contact) (478) 293-7300 40 hours per week $11.25/hour Store Management Intern (Retail Volume approx 16.5 million) Assist store management day-to-day operations Lead teams sales floor moves Partner dock supervisor expediting truck freight Complete present Capstone Project store environment area opportunity Vice-President Community Service Delta Sigma Pi Aug 2009 May 2010 Company Name － City State Post Office Box 8065 Statesboro, Georgia 30460 Supervisor: Margaret Pigatt-Lanier (912) 478-5413 40 hours per semester $1,500/stipend Peer Financial Counseling Student Liaison Educate Students following modules: Budgeting, Managing Credit Debt, Controlling Credit Train Peer Financial Counselors Modules deliver student organizations/classrooms Partnered student organizations/faculty set venues present PFC Modules Recruit alumni business community leaders career development seminars Partner faculty fundraising events Raise awareness organization campus Coordinate community service activities Provincial Community Service Committee Ensure chapter meets volunteer requirement set central office Organized campus-wide blood drive Education BBA Economics 2010 Georgia Southern University － City State US Georgia Southern University BBA 2010 Statesboro, GA Major Economics Affiliations Economics Club Skills Million, Retail, Retail Marketing, Sales, Operations, Associate, Hr, Inventory, Payroll, Business Operations, Documentation, Kronos, Training, Credit, Equipment Maintenance, Human Resources, Loss Prevention, Maintenance, Recruitment, Staffing, Stockroom, To Sales, Sales Floor, Budgeting, Career Development, Central Office, Financial Aid, Fundraising, Liaison, Pfc, In Sales, Access, Award, Entry Level, Excel, Html, Journal, Microsoft Word, Peoplesoft, Powerpoint, Problem Solving, Territory, Word, And Sales, Customer Engagement, Daily Sales, Merchandising",APPAREL
"SALES ASSOCIATE Professional Summary Creative problem solver offers exceptional analytical, communication interpersonal skills; extensive Mental Health I/DD experience; management/supervisory skills commitment proficiency effectiveness progressive, quality-driven organization. HIV Director/Case Manager- 3years (B.R.O.N. CDC) Person Centered Thinking Train-the-Trainer Qualified Professional Experience/ 20 years- (CAP-MR/DD; MH/SA; ICF/MR) CPR-First Aid/Bloodborne Certified Customer Service experience 20 years Church Office Manager 3+ years Notary Public Teacher/Lecturer Develop policy procedures manual agencies Music Director 6+ years Skills Project management Strategic planning Budgeting finance Recruitment talent development Process improvement Visionary Microsoft Office Suite expert Visionary Customer relations Quality control Personnel management Customer-oriented Accounts payable receivable Flexible thinker Complex problem solving Customer needs assessment Microsoft Office Suite expert Work History Sales Associate 04/2013 Current Company Name – City State Greeted customers timely fashion quickly determining needs. Recommended merchandise customers based needs preferences. Maintained knowledge current sales promotions, policies regarding payment exchanges security practices. Responded customer questions requests prompt efficient manner. Contacted store locations determine merchandise availability. Engaged customers sincere friendly manner. Completed cleaning, stocking organizing tasks assigned sales area. Built relationships customers increase likelihood repeat business. Contributed team success exceeding team sales goals [number] %. Contributed team success exceeding team sales goals [number] %. Utilization Management Specialist 12/2012 Current Company Name – City State Collected analyzed data effectiveness programs projects. Developed streamlined systems monitoring tracking program effectiveness. Documented investigated complaints potentially fraudulent claims. Displayed sensitivity cultural linguistic needs clients families served. Attended monthly staff training sessions. Case Manager 10/2012 11/2012 Company Name – City State Developed treatments casework programs average [Number] patients month. Supplied crisis intervention substance abuse services patients community. Interviewed evaluated clients, including conducting safety risk assessments. Referred clients social services agencies. Offered therapeutic services crises intervention emotionally disturbed children adolescents. Created strategies meet needs mentally physically disabled students. Attended monthly staff training sessions. Documented investigated complaints potentially fraudulent claims. Qualified Professional (QMRP) 11/2011 12/2012 Company Name – City State Created strategies meet needs mentally physically disabled students. Attended monthly staff training sessions. Developed treatments casework programs average [Number] patients month. Interviewed evaluated clients, including conducting safety risk assessments. Maintained regular contact clients, including visiting clients' homes. Investigated suspected cases child abuse, neglect exploitation. Trained working patients Asperger's Syndrome high functioning Autism. Supported patients families coping problems resulting severe illness. Case Manager 01/2011 09/2012 Company Name – City State Developed treatments casework programs average [Number] patients month. Interviewed evaluated clients, including conducting safety risk assessments. Referred clients social services agencies. Offered therapeutic services crises intervention emotionally disturbed children adolescents. Maintained regular contact clients, including visiting clients' homes. Wrote reports case summaries compiled work records, including required statistics. Trained working patients Asperger's Syndrome high functioning Autism. Coordinated patient care pre-admission post-discharge follow-up. Supported patients families coping problems resulting severe illness. Office Manager 03/2010 Current Company Name – City State Developed company personnel policies, standard operating procedures employee handbooks. Developed facilitated new-hire orientations. Conducted employment verifications investigations. Built comprehensive employee recruiting strategy. Developed enforced company policy procedures relating phases human resources activity. Facilitated criminal background check process new hires. Offered fair equitable compensation comparing current salaries market pay. Conducted job analysis job evaluations, resulting quality job specifications. Shadowed employees determine accurate description duties skills required position. Director/Office Manager 04/2006 12/2010 Company Name – City State Directed planning, budgeting, vendor selection quality assurance efforts. Recommended process systems improvements QA/QI. Defined clear targets objectives communicated team members. Monitored timelines flagged potential issues addressed. Coordinated design meetings decisions across 2 internal departments teams. Collected analyzed data effectiveness programs projects. Followed initial screening visiting clients homes. Developed streamlined systems monitoring tracking program effectiveness. Designed educational materials used inform policymakers community stakeholders. Wrote summaries, reports correspondence regarding community outreach efforts. Designed client satisfaction surveys, preserving confidentiality participants program information. Coordinated work groups outreach activities. Qualified Professional/Supervisor 04/2003 03/2006 Company Name – City State Attended monthly staff training sessions. Gave one-on-one attention students, maintaining overall focus entire group. Created strategies meet needs mentally physically disabled students. Communicated nonverbally children provide comfort, encouragement positive reinforcement. Developed treatments casework programs average [Number] patients month. Met [Number] patients day regular therapeutic interviews. Supported patients families coping problems resulting severe illness. Coordinated patient care pre-admission post-discharge follow-up. Referred patients psychiatric medical examinations, well family assessment planning teams. Trained working patients Asperger's Syndrome high functioning Autism. Residence Hall Director- Administrator II 08/2001 03/2003 Company Name – City State Politely assisted customers person via telephone. Strengthened company's business leading implementation [project] Worked directly [departments, clients, management] achieve [result] Hired trained [number] staff. TFN Project Coordinator 03/2001 08/2001 Company Name – City State Directed planning, budgeting, vendor selection quality assurance efforts. Supervised work 5 community agencies offering constructive feedback work performance. Defined clear targets objectives communicated team members. Monitored timelines flagged potential issues addressed. Coordinated design meetings decisions across 5 community agencies. Implemented set comprehensive tracking processes monitor Tobacco Free Nebraska performance. Collaborated outside agencies community achieve goals. Case Manager 11/1998 03/2001 Company Name – City State Assessed, screened counseled [Number] clients day. Collected analyzed data effectiveness programs projects. Followed initial screening visiting clients homes. Educated [Number] clients week prevention treatment HIV STDs. Developed user-friendly web-based data system in-house program staff outside stakeholders. Developed streamlined systems monitoring tracking program effectiveness. Designed educational materials used inform policymakers community stakeholders. Wrote summaries, reports correspondence regarding community outreach efforts. Collected HIV risk assessment data entered findings centralized database. Designed client satisfaction surveys, preserving confidentiality participants program information. Coordinated work groups outreach activities. Assumed responsibility agency absence director. Documented investigated complaints potentially fraudulent claims. Educated community members environmentally-related health issues. Assessed responded individual community health education needs. WIC/Medical Clerk 06/1998 11/1998 Company Name – City State Answered average [number] calls per day addressing customer inquiries, solving problems providing new product information. Greeted customers entering store ascertain customer wanted needed. Described product customers accurately explained details care merchandise. Politely assisted customers person via telephone. Provided elevated customer experience generate loyal clientèle. Investigated resolved customer inquiries complaints timely empathetic manner. Served main liaison customers, management sales team. Ensured superior customer experience addressing customer concerns, demonstrating empathy resolving problems spot. Managed wide variety customer service administrative tasks resolve customer issues quickly efficiently. Directed calls appropriate individuals departments. Education MBA Business Administration Current Bellevue University City State Master Arts Management 6 2001 Bellevue University City State Management Bachelor Science Early Childhood 12 1994 North Carolina A&T State University City State Early Childhood Certifications Skills Accounts Payable, Budgeting, Business Management, Customer Service, finance, Microsoft Access, Excel, Power Point, Microsoft Word, Office Manager, Quick Book, Recruitment, Strategic planning, Typing (45wpm Additional Information NC SNAP Certified",AGRICULTURE
"APPAREL ZONE SUPERVISOR Summary Expert retail sales professional offering 4+ years experience multiple retail settings. Focused exceeding sales goals. Punctual retail sales professional focused exceeding expectations building customer loyalty. Flexible schedule strong communication skills. Highlights Cash handling accuracy Inventory control procedures Excellent multi-tasker Strong communication skills Employee scheduling Loss prevention Organized Detail-oriented Flexible schedule Experience Apparel Zone Supervisor December 2016 Current Company Name － City State Answered customers' questions addressed problems complaints person via phone. Opened closed store, included counting cash drawers making bank deposits. Collaborated customer service team members give exceptional service throughout entire shopping purchasing experience. Key holder/zone supervisor responsible monitoring floor, manager approvals, money handling responsibilities, 2nd 3rd checks E4473 documents, responsible area including camping, firearms, footwear, fishing, archery. Closing duties/opening duties, setting AD checking accuracy, assisting customers areas, web ordering, properly processing truck deliveries, actively learning products. Operating cash register 100% accuracy. Maintaining cleanliness entire store. Consumer Electronics Sales Lead, Merchandising Supervisor December 2014 December 2016 Company Name － City State Operated cash register cash, check credit card transactions 100% accuracy. Completed point sale opening closing procedures, including counting contents cash register.Verified customers received receipts purchases. Handled customer relations issues gracious manner accordance company policies.Welcomed customers store helped locate items.Shared best practices sales customer service team members help improve stores efficiency.Resolved customer complaints professional manner prioritizing customer satisfaction.Followed merchandising guidelines present visually appealing displays.Maintained established merchandising standards, including window, sales floor promotionaldisplays.Answered customer telephone calls promptly appropriate manner.Determined customer needs asking relevant questions listening actively responses.Strategically scheduled team members maintain optimal staffing levels times.Actively pursued personal learning development opportunities.Communicated clear expectations goals team member. Manager January 2014 December 2014 Company Name － City State Completed point sale opening closing procedures, including counting contents cash register.Verified customers received receipts purchases.Cultivated customer-focused shopping environment greeting responding customers friendly manner. Determined customer needs asking relevant questions listening actively responses.Maintained established merchandising standards, including window, sales floor promotional displays. Preserved perfect attendance record 11 months. Maintained established merchandising standards, including window, sales floor promotional displays. Strategically scheduled team members maintain optimal staffing levels times. Supervised directed merchandise shipment processing.Actively pursued personal learning development opportunities.Followed merchandising guidelines present visually appealing displays. Mentored new sales associates contribute store's positive culture. Sales Consultant December 2013 January 2014 Company Name － City State Completed point sale opening closing procedures, including counting contents cash register.Operated cash register cash, check credit card transactions 100% accuracy.Priced merchandise, stocked shelves took inventory supplies. Cleaned organized store, including checkout desk displays.Alerted customers upcoming sales events promotions.Welcomed customers store helped locate items.Educated customers brand incite excitement company\'s mission values.Used time efficiently serving customers, including cleaning dusting displays.Worked management team implement proper division responsibilities.Answered customer telephone calls promptly appropriate manner.Determined customer needs asking relevant questions listening actively responses. Education High School Diploma 2009 Penn Foster － City State Graduated 3.6 GPA Skills setting AD 100% accuracy, cash register, Computer literate, Credit, customer relations, customer satisfaction, customer service, inventory, listening, Merchandising, POS, problem solver, selling, sales, staffing, supervisor, team player, telephone skills",APPAREL
"CORPORATE CONTROLLER Summary Flexible Controller adapts seamlessly constantly evolving accounting processes technologies. 20 years accounting finance experience; leadership staff executive team ​Merger acquisition experience international, public, private equity firms Diverse manufacturing, software, facilities/staffing, mortgage/bank, education, airline Multiple corporate structures fortune 200, public, private, international, multi-state Multi-million dollar accounts general ledger, cash mgt, fixed assets, budgets, forecasts Experience Company Name September 2017 Current Corporate Controller City State Oversaw accounting functions 30-person staff accounts payable, accounts receivable, general accounting, taxes, payroll, cash management. Finance lead acquisition grew company almost tenfold -Kimco Facility Services, LLC. created acquired portion another company private equity firm. Revenue grew $18M $175M; increased employees 500 8,000 48 states. Grew accounting department 6 approximately 30; hired trained new staff. Led financial transition accounts payable, accounts receivable, payroll general accounting within 6 months; met transition team deadlines. Set new internal financial system database payroll, accounts payable, etc. Established new bank relationship accounts company's finances. Primary contact bank account implementation day-to-day finances. Setup ACH positive pay files, automatic payments, user/security settings. Payroll. Transferred 8,000 employee records 3rd party payroll company within 4 months; set payroll tax interface, direct deposit payroll debit cards. Accounts Receivable. Transferred approximately 5K customer accounts, implemented credit card payments, changed remittances company's new bank. Accounts Payable. Set vendors transferred invoices rents, utilities, subcontractors; implemented online expense reports. Transferred 700 employee cellphone lines, issued 350 credit cards, transferred 350 vehicle licenses, issued gas cards company vehicles. Business Analyst (moved back Colorado Dec 14. worked remote traveled). Direct report executive team solve acquisition issues implement software process improvements, including accounting procedures customer work order processes. Developed implemented billable work procedures. Linked revenue expense billable project increased revenue generation. Developed procedures trained field operations web mobile devices. Analyzed various options improve streamline company's customer work order process. implemented system track work orders company's 5,000 customers. Easier work order management field operations 48 states. Improved key indicators internal customer needs; gave management visibility. Developed work flows include auto assignments work orders. Managed database, new users, security setup, work zones/jobs. provided annual budget analysis. worked operations run reports, analyze variances update system. Company Name March 2017 Current US Accounting Manager City State Accounting manager 10-person staff responsible US accounting payroll. Compiled $4M+ US month-end reporting debt/stock management 4 holding companies. Lead coordinator international offices. Australia (Asia/Pacific), United Kingdom, Russia, South Africa Germany. Organized led annual external audit; reduced audit time 50% compared prior year. Reduced company month end close time 14 5 days. implemented world-wide close schedule used US international offices. Key accountant acquisition German software company; merged accounting systems. Generated $30K+ additional monthly income implementing new investment strategies. Company Name January 2010 July 2012 Campus Controller City State Oversaw accounting budget forecast month end 2 campuses, $30M+ revenue. Led 15-20 person staff multiple functional areas. Accounting financials, student accounts, financial aid, bookstores, scholarships. Responsible financials, expenses, financial policies, student financial issues. Analyzed reported financials executive leadership team. Company Name April 2009 August 2009 Financial Tax Analyst City State Analyzed interpreted $2M+ monthly financial data, used corporate board reporting. Created budget/forecast Australian deal, assisted setting subsidiary company. Prepared tax information Canadian US corporate tax returns filings. Company Name December 2007 April 2009 Corporate Controller City State 100M+ annual revenue; consolidated financials 6 holding companies 3 states. Processed monthly transactions financial statements. Reviewed financials general managers corporate officers. Key accountant acquisition Pepsi Lane Pepsi Bottle Group (Fortune 200/public). Integral Lane's financial consolidation PBG's due diligence effort. Merged Lane's accounting financial processes PGB's structure. Company Name April 2002 February 2006 Corporate Controller City State Controller day-to-day accounting operations led staff 9. Compile $5M+ month-end reporting general ledger, bank reconciliations, fuel cost, payroll acct 750+ employees, month end variances (rents, landings, utilities). Maintained $111M fixed asset account airplanes, vehicles equipment 39 airports. Company Name December 2000 April 2002 Account Reconciliation Coordinator City State Company Name December 1996 April 2000 Staff Accountant City State Company Name February 1920 February 1920 Staff Accountant City State Education Regis University 2001 MBA Business Administration City State University Northern Colorado 1996 Bachelor Science Business Administration Finance Minor City State Skills Accounting: Financial Statements, Business Financial Analysis, Budgeting, Month-End Close, Bank Reconciliation, Cash Management, General Ledger, Fixed Assets, Streamline Processes, Review Implement Software Policies, Accounts Payable, Accounts Receivable, Expense Reports Software: *Accounting: WinTEAM, Citrix Budgeting, PeopleSoft, Ability, Brio Reporting, Mas 90, Accpac, FAS Best, Quickbooks *General: Outlook, Microsoft, Corrigo-work order network, Excel, Mortgageware, AS/400 Jack Henry, JD Edwards, Campus Vue Professional Affiliations Leadership Pikes Peak June 2012",BANKING
"HR ASSOCIATE Professional Summary Enthusiastic goal-oriented HR Professional 3+ years experience driving innovation strategy global technology organization. Excellent reputation proactively resolving problems, communicating effectively, driving overall operational improvements. Relocating San Francisco Bay Area seeking fulltime role Human Resources Talent Acquisition I leverage experience provide value company. Skills Recruiting Onboarding Project Management Event Planning Employee Relations Teamwork/Collaboration Training Development Public Speaking Social Media Marketing ADP Workday Microsoft Office Suite ADP Benefits Branding Budget Oral communication Competitive Email Employee Relations Event Planning Focus Hiring HRIS HR Leadership Marketing MS Excel Microsoft Office Suite Product manager Project Management Public Speaking Recruiting Recruitment Researching Strategy Teamwork Workshops Written Work History HR Associate 07/2018 12/2019 Company Name – City State Conducted full lifecycle university recruitment (sourcing, screening, selecting, hiring, onboarding) Learned multiple HRIS systems recruiting platforms including Workday, Taleo Handshake Led company internship program facilitated training interns across different functions locations Served student liaison company hackathon grew participation 20 100+ attendees Proactively communicated business partners, hiring managers, external candidates quickly resolve issues ensure overall positive recruitment experience Gained proficiency variety HR tasks include strong understanding compensation benefits, training development, employee relations, regulatory compliance. HR Intern 09/2016 12/2017 Company Name – City State Co-developed university recruitment strategy Raleigh-based hires researching universities local events, attending career fairs, executing social media strategy support branding, serving campus liaison annual company hackathon actively tracking funnel 500+ intern applicants assist candidate selection process Learning Development: Partnered VP Talent Development create present leadership sustainment webinar Zenger Folkman 360 feedback participants Workforce Planning: Used MS Excel create enhanced data structure product manager career framework deployment Employee Relations: Implemented, tested, conducted surveys newly introduced scavenger hunt app part employee onboarding 2.0 development plan. Orientation Leader 06/2016 08/2016 Company Name – City State Served first-hand liaison 250+ students facilitate smooth transition NC State University Facilitated parent panels, conducted student small groups led guided tours incoming first years Trained diversity inclusion workshops foster inclusive welcoming community students Enhanced written oral communication skills throughdaily public speaking email communication. CurrentUniversity Programs Lead 12/2019 Company Name – City State Develop university recruitment strategy LexisNexis North America proactively build talent pipeline key skillsets increase brand awareness target markets Played key role launching company's first program new graduate FTE hires Expanded company intern program less 10 50+ interns Communicate internal stakeholders determine people strategy campus hiring targets per function/location Develop relationships key university partners build campus brand position company employer choice Create targeted outreach engagement strategies schools offer competitive talent, focus D&I, align business priorities Attend on-campus virtual career fairs, events, hack-a-thons Manage budget university recruitment related expenses Measure evaluate ROI cycle determine go-forward investment. Education Bachelor Science Business Administration – Human Resource Management, Psychology 05/2018 North Carolina State University City State Graduated Summa Cum Laude, GPA: 3.9 Work History CurrentUniversity Programs Lead 12/2019 Company Name – City State Develop university recruitment strategy LexisNexis North America proactively build talent pipeline key skillsets increase brand awareness target markets Played key role launching company's first program new graduate FTE hires Expanded company intern program less 10 50+ interns Communicate internal stakeholders determine people strategy campus hiring targets per function/location Develop relationships key university partners build campus brand position company employer choice Create targeted outreach engagement strategies schools offer competitive talent, focus D&I, align business priorities Attend on-campus virtual career fairs, events, hack-a-thons Manage budget university recruitment related expenses Measure evaluate ROI cycle determine go-forward investment. HR Associate 07/2018 12/2019 Company Name – City State Conducted full lifecycle university recruitment (sourcing, screening, selecting, hiring, onboarding) Learned multiple HRIS systems recruiting platforms including Workday, Taleo Handshake Led company internship program facilitated training interns across different functions locations Served student liaison company hackathon grew participation 20 100+ attendees Proactively communicated business partners, hiring managers, external candidates quickly resolve issues ensure overall positive recruitment experience Gained proficiency variety HR tasks include strong understanding compensation benefits, training development, employee relations, regulatory compliance. HR Intern 09/2016 12/2017 Company Name – City State Co-developed university recruitment strategy Raleigh-based hires researching universities local events, attending career fairs, executing social media strategy support branding, serving campus liaison annual company hackathon actively tracking funnel 500+ intern applicants assist candidate selection process Learning Development: Partnered VP Talent Development create present leadership sustainment webinar Zenger Folkman 360 feedback participants Workforce Planning: Used MS Excel create enhanced data structure product manager career framework deployment Employee Relations: Implemented, tested, conducted surveys newly introduced scavenger hunt app part employee onboarding 2.0 development plan. Orientation Leader 06/2016 08/2016 Company Name – City State Served first-hand liaison 250+ students facilitate smooth transition NC State University Facilitated parent panels, conducted student small groups led guided tours incoming first years Trained diversity inclusion workshops foster inclusive welcoming community students Enhanced written oral communication skills daily public speaking email communication. Affiliations Active Member SHRM Volunteer Prevent Blindness NC Director New Members Delta Gamma Sorority Skills Recruiting Onboarding Project Management Event Planning Employee Relations Teamwork/Collaboration Training Development Public Speaking Social Media Marketing ADP Workday Microsoft Office Suite, ADP, benefits, branding, budget, oral communication, competitive, email, Employee Relations, Event Planning, focus, hiring, HRIS, HR, leadership, Marketing, MS Excel, Microsoft Office Suite, product manager, Project Management, Public Speaking, Recruiting, recruitment, researching, strategy, Teamwork, workshops, written",HR
"ADMINISTRATIVE ASSISTANT Summary To acquire challenging position reputable agency allow opportunity showcase develop skills gain experience. Highlights Bilingual- Fluent English Spanish Active U.S. Security Clearance granted March 2013 JPAS access Experience living abroad Quito, Ecuador Ability plan, organize, coordinate direct Technical Proficiency Macintosh Windows Software Microsoft Office: Word, PowerPoint, Excel, Outlook Adobe Creative Suite 5: InDesign Photoshop SharePoint Social Media Experience Company Name City State Administrative Assistant 08/2013 Current I directly support Hospitality sector attend weekly conference calls I record draft meeting minutes later distribution amongst team. I create edit monthly reports current hospitality projects InDesign review proper accuracy. I receive invoices multiple projects I responsible compiling information forwarding Project Manager approval distributing invoice packages. I schedule coordinate appointments sector meetings needed. I assist office setting conference calls transferring calls appropriate person. I developed various correspondences, spreadsheets drafted RFPs, RFIs project contracts. I successfully managed coordinate direct group conferences. I send Courier/ FedEx/Mail needed Project Managers update internal vendor contact list. Company Name Consular Visa Clerk 05/2013 07/2013 (Bureau International Narcotics Law Enforcement Affairs Section, previously known NAS). I assisted INL Officer coordinating managing meetings travel arrangements. I provided travel support several agencies assisting inquiries regarding lodging meals per diem rates. I processed submitted Temporary Duty Assignment (TDY) authorizations reimbursement vouchers government groups responsible making sure participants traveling proper legal documentations travel. I directly conducted personnel inquiries obtain information number different offices, internally externally. I successfully arranged foreign travel reservations prepared official documentation pertaining governmental training. I assisted compiling personal information order prepare vetting requests forms. I supervised escorted non-cleared General Services Office maintenance warehouse personnel security controlled access areas locations within mission facilities grounds. I responsible preparing ensuring materials entering CAA secured areas inspected designated officer. I assisted Diplomatic Security office keeping detailed record non-cleared personnel 1 worked facilities. I responsible drafting, editing publishing U.S. Embassy's weekly newsletter. I able utilize knowledge graphics design layout update newsletter. I assisted CLO maintaining updating printed materials office CLO web-site. I attended community-wide events take photographs promote events Embassy community network local vendors future partnership. I successfully coordinated promoted group excursions destinations various cities Ecuador. I reviewed Non-Immigrant Visa applications ensure proper completion accuracy. I responsible overseeing verifying applicants' data I managed visa printing Consular Consolidated Database. I assisted American Citizens Service section data-entry, based documentation provided travelers. Company Name City State Catering Sales Intern 01/2012 05/2012 I involved marketing analysis event planning catered events. I assisted Catering Sales Manager client site visits distribution promotional material. I contributed design layout venues catered events, weddings corporate events, often working weekends. I able interact potential clients staff direct calls local vendors order advertise venue promote events. Education Bachelors Arts Advertising Public Relations 2012 University Tampa University Tampa 2008-2012 Bachelors Arts Advertising Public Relations High School Diploma Knowledge 2008 Antilles High School Antilles High School 2004-2008 High School Diploma Knowledge, Experience Skills Competent oral, written interpersonal communication skills Ability work independently team Capable handling multiple tasks simultaneously Certifications CAA Languages Bilingual- Fluent English Spanish Presentations successfully managed coordinate direct group conferences Skills Advertising, Public Relations, Excellent Multitasker, Simultaneously, Administrative Assistant, Contracts, Fedex, Indesign, Invoice, Invoices, Project Manager, Cyber Security, Excel, Microsoft Office, Microsoft Project, Microsoft Sharepoint, Ms Office, Outlook, Photoshop, Powerpoint, Sharepoint, Word, Documentation, Access, Maintenance, Security, Clo, Drafting, Liaison, Publishing, Clients, Event Planning, Marketing, Marketing Analysis, Promotional, Sales, Weddings, Arrangements, Nas, Network Attached Storage, Training, Travel Arrangements, Vouchers, Clerk, Database, Data-entry, Printing",ARTS
"LEAD SENIOR GRAPHIC DESIGNER Summary Manage multiple projects, Cross-Channel Marketing, Messaging Branding Consistency, Visual Communications, Brand Creation Reinvention, Strategies, Efficiency, Planning, Improvements, Supervise, Development, Evaluation, Sets high standard graphics designers, Implementing adapt develop new techniques, High level problem solving.Look Development: Using 3dsMax, Maya, Softimage, Vray Mental ray.3d Lighting Shaders: Intimate knowledge Vray, Mental ray creating using image based lighting, traditional lighting, hybrids.3D Modeling: Detailed hard surface polygonal modeling 3dsMax, Maya Softimage (automotive, mechanical, product architectural). Cleanup model prep, optimization modifications existing models.General 3d: General scene setup, optimization prep work 3dsMax, Maya, Softimage. Vray Mental ray. Camera previz work, lighting, shading, painting textures, UVW mapping, modeling, rendering. Highlights Autodesk 3DS Max Autodesk Maya Vray Mental ray Adobe Photoshop Adobe After Effects Adobe Illustrator Adobe Flash Adobe Lightroom Strong knowledge Joomla (Wordpress) CMS (HTML, Flash) SEO Google top 10 positionExperience MAC Windows platform Adobe DreamweaverAdobe FlashArtiosCADZbrushKeynoteMicrosoft OfficePowerPointSolidWorks Accomplishments Designed implemented special art project [Organization Name] Formulated inclusive design manual reference guide [Number] design templates. Experience 07/2014 Current Company Name － City State Lead Senior Graphic Designer Using 3dsMax, Maya, Softimage, Vray Mental ray. 3d Lighting Shaders: Intimate knowledge Vray, Mental ray creating using image based lighting, traditional lighting, hybrids. 3D Modeling: Detailed hard surface polygonal modeling 3dsMax, Maya Softimage (automotive, mechanical, product architectural). Cleanup model prep, optimization modifications existing models. General 3d: General scene setup, optimization prep work 3dsMax, Maya, Softimage. Vray Mental ray. Camera previz work, lighting, shading, painting textures, UVW mapping, modeling, rendering. Identified resources needed assigns individual responsibilities Reviews enhanced deliverables prepared team passing client Effectively applies methodology enforces project standards Analyzed customized project profitability, utilization Provided detailed direction designers Set high standard graphic designers Advised minimize exposure risk project Advanced visualization packaging Chaired products best selling brands companies like: McDonalds, Coca Cola, KFC, Jack Daniels, Kraft Foods, Hershey's, Winchester, Nestle, Blizzard, CVS Pharmacy, Wallgrens, John Deere, Kellog's, United Airlines, Gentelman Jack, Optimum Nutrition, Bayer, SC Johnson, Smirnoff, Miller, Fisher, Off etc. 01/2014 07/2014 Company Name － City State Project Manager Identified resources needed assigns individual responsibilities Reviews deliverables prepared team passing client Effectively applies methodology enforces project standards Analyzed project profitability, utilization Provided detailed direction designers Assisted education development designers Set high standard graphic designers Minimize exposure risk project 3D visualization packaging 3D modeling 3D texturing 3D lighting 3D Animations Web development graphic design company website Chaired products best selling brands companies like: Dunkin Donuts, Sony, American Eagle, Bulova, True, Burt's Bees, Loreal, Gatorade, Herbalife, Hitachi, Algida, Dior, Yankee Candle, Nicki Minaj, Bentley. 09/2013 01/2014 Company Name － City State Graphic Designer Designed printed online interactive sales marketing collateral. Created visuals appeal leaders big data high-tech world. 07/1995 06/2013 Company Name － City State Creative Director Interacted Modelers developcreative concepts executions assigned products Possessed solid understanding science market dynamics assigned products Worked closely account executives schedule monitor projects Provided accurate time cost estimates tactic Adapted develop new techniques Supervision obtaining correct colors systems Supervision packaging designers engineers Advised client technical visual recommendations and/or issues Helped facilitate input creative meetings Assisted making presentations client Responsibilities: Staff Development Provided detailed direction designers Assisted education development designers Set high standard graphic designers. Education 2005 WSSS COLLEGE Suwalki － City State Poland Master Arts Computer Graphics Computer Graphics 2002 WSSS COLLEGE IN SUWALKI － City State Poland Bachelor Arts Computer Graphics Computer Graphics Skills 3D, 3D Modeling, 3DS Max, Adobe, Adobe After Effects, Adobe Photoshop, automotive, CMS, SC, client, CVS, direction, Dreamweaver, Flash, graphic, HTML, http, Adobe Illustrator, image, Lighting, MAC, market, Maya, mechanical, meetings, Microsoft Office, PowerPoint, Windows platform, modeling, optimization, packaging, painting, Camera, presentations, rendering, selling, Softimage, SolidWorks, Staff Development, Supervision, Web development graphic design, website",DESIGNER
"WELLNESS DIRECTOR Professional Summary Skills SKILLS Body composition evaluations Telehealth experience Group Instruction One-on-one coaching Health education Data management Supervision Planning Coordination Training Development Leadership Compassion Conflict resolution CERTIFICATIONS Group Fitness Instructor, NIFS Certified Certified Therapeutic Exercise Specialist, ACE Certified Yoga, Tai Chi, Spin, TRX, Behavior Modification, Parkinson's, Health Wellness, Aquatics NETA, Aquatic Exercise Science ACE Certified, Mixed Martial Arts Boxing certified Inspector, Association Boxing Commissioners. Accounting, HR, Promotion Administrative, Instructor, Public relations Arts, Instruction, Quality Budgets, Leadership, Quality control Business operations, Managing, Relationship-building Coaching, Marketing, Safety Chi, Market, Sales Interpersonal, Access, Statistics Excellent, NETA, Supervision Communication, Organizational, Team player Conflict resolution, Personnel, Trainer Clients, Camera, Video Data management, Policies, Composition Delivery, Presentations Educator, Pricing Finance, Processes Financial, Profit Forms, Program development Functional, Progress Work History WELLNESS DIRECTOR 09/2015 Current Company Name – City State Helped clients set achieve health wellness goals. Conducted group wellness presentations classes 80+ participants. Demonstrated safe correct forms exercise piece equipment. Conducted needs assessments surveys determine interest satisfaction wellness fitness programs, events services. Met exceeded monthly revenue training goals. Performed screenings every month markers blood pressure, weight BMI. Conducted needs assessments surveys determine interest satisfaction wellness fitness programs, events services. Demonstrated safe correct forms exercise piece equipment. Built strong relationships members promote health, wellness available services. Conducted group wellness presentations classes 80+ participants. Helped clients set achieve health wellness goals. Eliminated downtime maximized revenue providing top project quality control. 01/2009 Current Company Name – City State Expanded cross-functional organizational capacity collaborating across departments priorities, functions common goals. Maximized productivity keeping detailed records daily progress identifying rectifying areas improvement. Explained taught regulations rules athletes coaches. Verified accuracy score calculations winners announced. Communicated athletic regulation staff, athletes trainers. Collected daily reports improved efficiency athletic events. Inspected equipment compliance safety event regulations. Established clear benchmarks performance monitored individual athlete progress. Educated athletes, trainers fellow athletic regulation co-workers rules regulations. Reviewed video playbacks slow-motion camera footage evaluate calls judge appeals. Calculated athlete event statistics rolling basis event. Monitored play times elapsed time particular events, stopping clocks meet regulatory requirements. Educated mentored 20+ co-workers policy procedures high pressured events. Improved athlete medical outcomes delivery care improved clinical quality processes. 09/2000 Current Company Name – City State Adapted classes meet expectations interests members, resulting improved participation. Consulted clients define personal health needs, formulate effective fitness, nutritional rehabilitation plans improve overall well-being. Modified workout plans according fitness levels medical considerations. Broadcasted information events, gym classes community offerings. Coordinated healthy safe use fitness tools, equipment spaces prevent injuries. Worked independently member cohesive team support individual needs. Supported program development adding new exciting classes facility schedules. Taught staff participants proper methods best use equipment meet individual fitness goals. Applied performance data evaluate improve operations, target current business conditions forecast needs. Stayed current market trends determine optimal pricing goods services capitalize emerging opportunities. Established, optimized enforced business policies maintain consistency high-quality standards across multiple vendor operations. Used knowledge market trends create value-added solutions resulting 80% increase service utilization. Directed business operations maintain improve company financial gains. Managed day-to-day business operations, including accounting, finance, HR, marketing public relations. Devised, deployed monitored processes boost long-term business success increase profit levels. Set, enforced optimized internal policies maintain efficiency responsiveness demands. Recruited, hired trained initial personnel, working establish key internal functions outline scope positions new organization. Founded managed business operations, growing revenue personal training on-site group fitness instruction major business companies its' employee base include staff families. Applied performance data evaluate improve operations, target current business conditions forecast needs. Maintained up-to-date administrative records monitor operational conditions. Managed key accounts, including developing sales presentations promotion initiatives drive product sales increase brand awareness. Enhanced operational efficiency productivity managing budgets, accounts analyzing company needs industry trends. Education Bachelor Science Natural Health Studies 05/2007 Clayton College Natural Health City State Work History WELLNESS DIRECTOR 09/2015 Current Company Name – City State Helped clients set achieve health wellness goals. Conducted group wellness presentations classes 80+ participants. Demonstrated safe correct forms exercise piece equipment. Conducted needs assessments surveys determine interest satisfaction wellness fitness programs, events services. Met exceeded monthly revenue training goals. Performed screenings every month markers blood pressure, weight BMI. Conducted needs assessments surveys determine interest satisfaction wellness fitness programs, events services. Demonstrated safe correct forms exercise piece equipment. Built strong relationships members promote health, wellness available services. Conducted group wellness presentations classes 80+ participants. Helped clients set achieve health wellness goals. Eliminated downtime maximized revenue providing top project quality control. 01/2009 Current Company Name – City State Expanded cross-functional organizational capacity collaborating across departments priorities, functions common goals. Maximized productivity keeping detailed records daily progress identifying rectifying areas improvement. Explained taught regulations rules athletes coaches. Verified accuracy score calculations winners announced. Communicated athletic regulation staff, athletes trainers. Collected daily reports improved efficiency athletic events. Inspected equipment compliance safety event regulations. Established clear benchmarks performance monitored individual athlete progress. Educated athletes, trainers fellow athletic regulation co-workers rules regulations. Reviewed video playbacks slow-motion camera footage evaluate calls judge appeals. Calculated athlete event statistics rolling basis event. Monitored play times elapsed time particular events, stopping clocks meet regulatory requirements. Educated mentored 20+ co-workers policy procedures high pressured events. Improved athlete medical outcomes delivery care improved clinical quality processes. 09/2000 Current Company Name – City State Adapted classes meet expectations interests members, resulting improved participation. Consulted clients define personal health needs, formulate effective fitness, nutritional rehabilitation plans improve overall well-being. Modified workout plans according fitness levels medical considerations. Broadcasted information events, gym classes community offerings. Coordinated healthy safe use fitness tools, equipment spaces prevent injuries. Worked independently member cohesive team support individual needs. Supported program development adding new exciting classes facility schedules. Taught staff participants proper methods best use equipment meet individual fitness goals. Applied performance data evaluate improve operations, target current business conditions forecast needs. Stayed current market trends determine optimal pricing goods services capitalize emerging opportunities. Established, optimized enforced business policies maintain consistency high-quality standards across multiple vendor operations. Used knowledge market trends create value-added solutions resulting 80% increase service utilization. Directed business operations maintain improve company financial gains. Managed day-to-day business operations, including accounting, finance, HR, marketing public relations. Devised, deployed monitored processes boost long-term business success increase profit levels. Set, enforced optimized internal policies maintain efficiency responsiveness demands. Recruited, hired trained initial personnel, working establish key internal functions outline scope positions new organization. Founded managed business operations, growing revenue personal training on-site group fitness instruction major business companies its' employee base include staff families. Applied performance data evaluate improve operations, target current business conditions forecast needs. Maintained up-to-date administrative records monitor operational conditions. Managed key accounts, including developing sales presentations promotion initiatives drive product sales increase brand awareness. Enhanced operational efficiency productivity managing budgets, accounts analyzing company needs industry trends. Certifications CERTIFICATIONS Group Fitness Instructor, NIFS Certified Certified Therapeutic Exercise Specialist, ACE Certified Yoga, Tai Chi, Spin, TRX, Behavior Modification, Parkinson's, Health Wellness, Aquatics NETA, Aquatic Exercise Science ACE certified, Mixed Martial Arts Boxing certified Inspector, Association Boxing Commissioners. Skills Accounting, administrative, Arts, budgets, business operations, coaching, Chi, interpersonal, excellent Communication, Conflict resolution, clients, Data management, delivery, educator, finance, financial, forms, functional, HR, Instructor, Instruction, Leadership, managing, marketing, market, access, NETA, organizational, personnel, camera, policies, presentations, pricing, processes, profit, program development, progress, promotion, public relations, quality, quality control, relationship-building, safety, sales, statistics, Supervision, team player, trainer, video, composition Additional Information Enthusiastic wellness fitness professional experienced personal fitness training throughout age groups, group instruction strong background therapeutic exercise. Hardworking dedicated team player excellent communication relationship-building skills. Known personable demeanor determined attitude. A fitness instructor personal trainer 20 years successful experience preparing clients life long journey health wellness. Recognized consistently performance excellence contributions success health wellness industry. Strengths building interpersonal relationships seasoned ACE NETA certified group fitness instructor multiple areas (i.e. Tai chi, yoga, spin, TRX), certified personal trainer therapeutic exercise specialist. Multi-talented fitness leader successful history helping individuals backgrounds abilities improve health, fitness overall well-being. Knowledgeable healthy eating, exercise programs good lifestyle choices. Adept leading groups individual coaching sessions promote wellness. Excellent educator adept working people skills levels improve physical strength, stamina health. ACCOMPLISHMENTS Collaborated multidisciplinary teams development community health wellness programs promote positive outcomes. Supervised team 5 staff members. Documented improved community access led increases multiple user accessibility promoted long-term community engagement.",FITNESS
"MIDDLE SCHOOL PRINCIPAL Executive Profile To obtain job continues expand administrative experience working staff, students parents develop shared vision leading school community achieving goals. I firmly believe children deserve every opportunity learn positive, supportive environment well multitude opportunities discover explore areas interest helping develop well-rounded individual succeed twenty-first century. I believe true leaders exhibit habits mind model expectations employees. I believe two critical components successful leadership positive relationships transparency. Skill Highlights Leadership/communication skills Human resources Employee relations Self-motivated Customer-oriented Training Development Team Player Organizational Skills Performance Evaluations Core Accomplishments MS/HS Language Arts Psychology Teacher At-Risk Program Coordinator North Central Accreditation Team Building Co-Chairperson Editor district's newsletter, Signal Student Council Advisor Odyssey Mind Coach Cheerleading Coach MS Track Coach CURRICULA, ASSESSMENT AND DATA MANAGEMENT EXPERIENCE AND TRAINING Training current state laws regulations public special education. Trainings current state laws regulations evaluation, Teachers' Tenure Act, corrective discipline employees. Implemented The Thoughtful Classroom Teacher Evaluation System, MCEE pilot program University Michigan. Principals' NCLB Title I Boot Camp. Extensive training best instructional practices classroom, including Superintendents Classroom, Research Adolescent Brain impacts classroom, 21st century skills classroom, Nonviolent Crisis Intervention. Classroom observation evaluation training including, Three Minute Classroom Walk-through, Classroom Walk-through, Charlotte Danielson, The Thoughtful Classroom Teacher. Using data drive instruction classroom, including Data 4 Student Success, National Middle School Conference, Data Teams, Summer Learning Data Retreat. Professional Development becoming successful building leader education, including Cognitive Coaching, Second Order Change Distributive Leadership, How Leadership Influences Student Learning, In Search School Leadership, Cultivating Climate Change, Teacher Leader Skills. Student transition middle school high school. Determining, implementing monitoring school improvement processes, goals activities. Framework Understanding Poverty work families students living circumstances. Implementing monitoring reading writing workshops secondary classroom using Lucy Calkins, Daily 5, Café, John Collins Writing program Reading Apprenticeship: Rethinking Secondary Literacy Strategies Classroom. School Safety Training Emmett Township Calhoun County Sherriff Departments Harper Creek Middle School met AYP every year. Professional Experience Company Name July 2008 June 2015 Middle School Principal City State Supervised evaluated certified non-certified staff. Implemented pilot program MCEE new staff evaluation model. Supervised general special education teachers maintained accountability meeting legal expectations students IEP, 504, Title I services, at-risk services. Planned implemented book studies MS teachers: What Great Teachers Do Differently, Todd Whitaker 2008 Jigsaw format multiple resources differentiation 2009 Effective Grading Practices, Doug Reeves 2011 A Framework Understanding Poverty, Ruby Payne 2012 Mentored teachers, counselors, social workers, student support specialists vice principal. Provided professional development classroom support use district building curricula, including Lucy Calkins, Daily 5, CMP, BCAMSC Kits, John Collins Writing. Empowered staff work school improvement teams professional learning communities focusing using student data drive instructional decisions. Analyzed student data facilitated instructional decisions based data MS teachers. Developed maintained culture focused student learning. Communicated parents regarding academic, behavioral emotional issues regarding students. Supervised maintained athletic program HCMS. Planned educational meetings parents regarding curriculum social issues facing children. Facilitated Title I audit met requirements changes required. Mediated resolved student issues students staff. Participated contributing member Administrative Team including, limited district professional development. Collaboratively worked staff design implement varied interventions blending RTI model new middle school schedule servicing children identified at-risk. Worked staff develop differentiated instructional approach teaching learning within classrooms. Company Name August 2005 July 2008 Assistant Middle School Principal City State Evaluated certified non-certified staff. Supervised multiple extra-curricular activities middle school students. Assisted planning implementing transition activities blending fifth sixth grade teachers, students, families middle school. Assisted planning implementing school improvement professional development MS staff. Supervised special education teachers maintained accountability meeting legal expectations IEP. Educated students families academic behavioral expectations students middle school. Handled student staff disciplinary issues. Worked cooperatively multiple employees district. Provided professional development district bus drivers build positive relationships students order establish maintain behavioral expectations transporting students. Company Name June 1999 July 2005 High School Language Arts Teacher City State K-12 Career Preparation Coordinator. Coordinator HS At-Risk Programming. Freshmen Class Advisor. Company Name August 1994 June 1999 Student Government Advisor City State School Improvement Team Committee Chairperson. OEA Negotiating Team member. Education Western Michigan University December 2000 Master Arts Educational Leadership City State Educational Leadership Hillsdale College May 1993 Bachelor Arts English Psychology City State English Psychology Secondary Teaching Certificate Interests Advanced Math 7 Algebra I added MS Curriculum Lego Robotics Girls Run National Junior Honor Society HCMS participates American Heart Association's Red Out Game Additional Clubs added middle school: Football, Lacrosse, Competitive Cheerleading VOLUNTEER EXPERIENCE Girls Run, Calhoun County, MI American Heart Association, Kalamazoo, MI Professional Affiliations Michigan Association Secondary School Principals National Association Secondary School Principals Association Supervision Curriculum Development Harper Creek Optimist Club Additional Information Advanced Math 7 Algebra I added MS Curriculum Lego Robotics Girls Run National Junior Honor Society HCMS participates American Heart Association's Red Out Game Additional Clubs added middle school: Football, Lacrosse, Competitive Cheerleading VOLUNTEER EXPERIENCE Girls Run, Calhoun County, MI American Heart Association, Kalamazoo, MI Skills academic, Administrative, approach, book, drivers, legal, meetings, Negotiating, Programming, Teaching",ARTS
"SALES AND BUSINESS DEVELOPMENT Executive Summary Sales management professional 15 years business management roles. Demonstrates passion building relationships, cultivating partnerships growing businesses. Core Qualifications Business Development Project Management B2B Sales Continuous Improvement Expert Staff Development Training Operations Management Quality Auditor Customer Service Management Process Management Operations management Professional Experience Sales Business Development February 1753 Company Name － City State Build Client Brand Image Drivie Profits Generate B2B revenue streams drip emails cold calls Successfully target approach various businesses groups educate client services, create positive image client brand driving incremental sales profit.  Target geo-specific communities businesses. schedule appointments staff, introduce special promotions, provide special incentives. Leverage unique Order Management system proper monitoring fulfillment Successfully utilize follow-up campaigns foster relationships Generate campaign analysis reporting ROI client objective goals Sales/Project Manager February 1753 Company Name － City State Directed strategic initiatives exceed contracted business objectives Executed end end customer experience management, estimating, art renderings, code ordinance verification, order fulfillment, production management, subcontracting coordinating local installers, billing sales projections reporting. Surpassed revenue goals growing sales incrementally 265K May 600K August. Brand Manager Volvo Genuine Parts/District Parts Manager February 1753 Company Name － City State Grew sales C class Dealers 13% two US regions year year. Executed consistency direction Volvo Brand throughout supply chain. Identified, developed evaluated marketing strategies based knowledge company objectives market trends. Exceeded departmental sales margin objectives, developed availability improvements, designed PMR origination tracking kpi's, improved technical support innovation Vehicle Modular Teams. Worked nationally Parts organization formulate policies procedures profitable, efficient customer focused. Served liaison support field organization product offerings, stocking levels, technical problems part problems. Represented Volvo Brand accomplishments sanctioned National Truck Shows Regional Supplier meetings. Trained 56 Dealerships best practices following: online sales, market penetration, business modeling, ROI Outside Sales throughout United States Canada. VAS Parts Manager Company Name － City State Positions Held: Report Manager 1999, promoted Database Administrator 2000, promoted Business Analyst 2001, promoted Parts Quality Supervisor 2002, promoted Customer Service Manager 2004. Successfully managed activities 17-20 direct reports 24/7 call center environment. Interviewed, hired trained new quality customer service representatives. Improved service quality increased sales developing strong knowledge company's products services. Implemented new E-business program Cisco VOIP system Routinely prepared evaluated CRM reports identify problems areas improvement. Developed implemented ISO COPC policies, procedures process improvement initiatives improve retention rates increase customer satisfaction. Effectively communicated team members maintain clearly defined expectations. Successful Lead Auditor team brought VPNA ISO Certification. Developed, Measured, Analyzed Maintained process control KPI's manage business processes using COPC, Six Sigma methodologies based business systems model. Education Supply Chain Management University North Carolina － City State Post-Baccalaureate Supply Chain Management, coursework Bachelor Science Sport Management Guilford College － City State Skills Appointment Setting, Art, B2B, Billing, Business Analyst, Business Development, Business Modeling, Business Operations, Business Process Expert, Business Systems, Call Center Manager, Coaching, Cost accounting, Customer Relations, Customer Service Expert, Database Administrator, E-business Director, Estimating, Innovation, Inventory Control, ISO, Team Leader, Logistics, Managing, marketing, market, meetings, 2000, Outside Sales, policies, POS, process control, process improvement, production management, program implementation, project management, Quality, reporting, research, retail, Sales, scheduling, Six Sigma, Supervisor, Supply Chain Management, Teacher, technical support Sales Software: Salesforce.com Desktop Publishing Software: Photoshop, Illustrator",BUSINESS-DEVELOPMENT
"TSO/FLOATER Career Overview To obtain position provide family finishing call duty term service I indebted country Honor Pride… IT specialist versed software administration data communications. Highly skilled Personal Computer Support Technician offering vast knowledge network security desktop, server internet levels. Efficient organized surveillance professional 7 years security safety compliance. Extensive security guard training. well MP training (Military Police) Quality-focused efficient Cook adept preparing plating food high energy, fast-paced kitchens.Line Cook 10 years experience high-pressure culinary environments. Skilled preparing large volumes food quickly efficiently. Seeking use culinary skills expertise prepare special variety dishes professional, rewarding environment. Qualifications Sun Certified Java Developer (SCJD) Technical help desk experience CISCO Certified Network Associate (CCNA) Strong analytical skills GUI tools UNIX/LINUX Strong collaborative skills Web content management Proficiency TCP/IP protocols Document management Optimizing performance tuning Testing Excellent problem solving skills Knowledge streaming video platforms Technical Skills Skills Experience Total Years Last Used Proficient Word, Excel, powerpoint Personal Computer Support Technician 12 2008 Accomplishments Strategy Planning Developed communicated Web site usage, security policies standards users. Established policies procedures publishing Web pages applications conjunction content creators sales staff. IT Training Successfully trained 25 employees use new operating system. Network Security Planned, installed, maintained optimized documentation LAN/WAN/VPN network hardware software, security systems communication links. Managed clients network LAN/WAN hardware including routers, switches, load balancers wireless networking equipment. Work Experience 12/2009 05/2011 TSO/Floater Company Name － City State G4S leading name security solutions private sector. It employs those. seeking protect others nation's important buildings. Patrolled facility served general security presence visible deterrent crime rule infractions.Reported incidents, accidents medical emergencies law enforcement.Responded quickly medical emergencies, bomb threats fire alarms.Issued security badges visitor passes guests.Checked passes credentials persons seeking enter property.Continuously monitored security cameras fire, building alarm systems. My duties included Observing Reporting movement sectors, checking ID Badges. Contractors coming going, well securing everything within post I. properly relieved another Security Officer. 08/2008 03/2009 Customer Service Representative Company Name － City State Collected customer feedback made process changes exceed customer satisfaction goals.Made reasonable procedure exceptions accommodate unusual customer requests.Provided accurate appropriate information response customer inquiries.Demonstrated mastery customer service call script within specified timeframes.Formulated enforced Service Center policies, procedures quality assurance measures. 01/2009 01/2015 N/A Aviation Mechanic/Military Police Officer Company Name － City State Trained instructed subordinates supported units transitioning unit. Determined elevation grid azimuths maps map overlays.Effective decision-maker high-pressure environments.Managed receipt, storage issue ammunition processes.Patrolled areas allowed restricted area access authorized personnel.Led military police teams support battlefield operations.Maintained complete accountability redeployment sensitive items communication equipment.Maintained rifles, machine guns, mortars hand grenades.Evaluated terrain recorded topographical information. Education Training 2004 Diploma Personal Computer Support Technician Lincoln Technical Institute － City State united states 3.2 GPA Emphasis Mous Training 2003 Certificate Electronic Systems Technician Job Corps － City State United States Coursework Industrial Manufacturing, Safety Engineering, Tooling Technology Manufacturing Process TechnologyCoursework Electrical Industrial Engineering 1998 Diploma General Education Fairmont Heights High School － City State United States Skills",AVIATION
"MULTIMEDIA SALES CONSULTANT Professional Summary Experienced Marketing/Sales Consultant looking leverage 35 years marketing/sales/production, professional Consultant role Baton Rouge area. Strong analytical problem-solving abilities outstanding team management skills. Track record achieving exceptional results reaching goals maintaining strong relationships customer base. Skills Persuasive negotiator Highly organized Analytical Excellent work ethic Strategic account development Enthusiastic networking Strong interpersonal skills Detailed-oriented Resolution-oriented Energetic Driven Positive outlook Proficient Excel, Strata, AdMall, Power Point, Salesforce, Mactive, Comscore Google Analytics Work History Multimedia Sales Consultant 09/2018 06/2019 Company Name – City State Worked clients understand requirements provide exceptional advertising service Evaluated inventory delivery needs, optimizing strategies meet customer demands Assessed client needs determine suggest relevant product solutions alignment client budgets schedules Forged nurtured impactful relationships customers cultivate loyalty, boosting customer satisfaction Stayed knowledgeable latest digital platform, including SEO, SEM, OTT, PPC innovations technological advancements various training methods Multimedia Sales Consultant 06/2017 08/2018 Company Name – City State Performed initial client assessment analysis begin research process Delivered high level service clients maintain extend relationships future business opportunities Built strengthened relationships new existing accounts drive revenue growth Solved customer challenges offering relevant print digital products services Effectively communicated clients using well-developed interpersonal skills, helped improve relationships rapport Monitored service sale implemented quick effective problem resolutions Identified new business opportunities cold calling, networking, marketing prospective database leads Asked appropriate open-ended questions discover prospects' needs requirements Helped local clients expand business operations targeted advertising Outside Sales Executive 10/2016 06/2017 Company Name – City State Prospected conducted face-to-face sales calls business executives directors throughout assigned territory Attended monthly sales meetings quarterly sales training Negotiated prices, terms sales service agreements Wrote sales contracts orders obtained submitted orders processing Met existing customers review current services expand sales opportunities Maintained knowledge current sales promotions, policies regarding payment exchanges security practices Advanced Advertising Account Executive 01/2008 10/2016 CompanyName – City State Prepare deliver sales presentations new existing customers sell new advertising programs, protect increase existing advertising Prepare promotional plans, sales literature, media kits, sales contracts, using Power Point Excel Obtain study information client's products, needs, problems, advertising history, business practices offer effective sales presentations appropriate product assistance Gather relevant material bid processes, coordinate bidding contract approval Managed portfolio 30 accounts $40,000 monthly average sales Increased sales volume Ascension Parish Market $0 sales $480,000 sales volume Selected correct products based customer needs, product specifications applicable regulations Built relationships customers community promote long term business growth Handled political orders Louisiana providing clients estimates costs advertising products services Same position responsibilities Viamedia Comcast Southeast Regional area Ad Insertion company EATEL Advertising Sales Representative 07/2006 12/2008 Company Name – City State Identify, develop, evaluate marketing strategy, based knowledge establishment objectives, market characteristics, cost markup factors Negotiate contracts vendors distributors manage product distribution, establishing distribution networks developing distribution strategies Check figures, postings, documents correct entry, mathematical accuracy, proper codes Perform personal bookkeeping services Classify, record, summarize numerical financial data compile keep financial records, using journals ledgers computers As AFAE (Automotive Focused Account Executive) identify Automotive dealers market explain specific types advertising help promote products services effective way possible Same position responsibilities AdGorilla Viamedia Ad Insertion company EATEL, Bailey, Spillway Fidelity cable HH's Marketing Coordinator 04/1990 07/1996 Company Name – City State Coordinated resources craft marketing plans various projects including product launches events Wrote copy maintained compliance corporate legal guidelines Worked advertising teams create, deploy optimize marketing initiatives TV customers Planned events, including tradeshows vendor fairs, clients partners attend Built brand awareness generated leads managing internal external marketing campaigns programs Proofread marketing documentation check spelling, grammar syntax errors Developed fresh, crisp content diversify current promotional options Education Some College (No Degree) Marketing/Accounting Louisiana State University City State Affiliations Sales Marketing Executives International Member Women Media American Red Cross BR Eye Bank Auxiliary Ascension Chamber Commerce BR Food Bank St George School Church Skills Persuasive negotiator Highly organized Analytical Excellent work ethic Strategic account development Enthusiastic networking Strong interpersonal skills Detailed-oriented Resolution-oriented Energetic Driven Positive outlook Proficient Excel, Strata, AdMall, Power Point, Salesforce, Mactive, Comscore Google Analytics Work History Multimedia Sales Consultant 09/2018 06/2019 Company Name – City State Worked clients understand requirements provide exceptional advertising service Evaluated inventory delivery needs, optimizing strategies meet customer demands Assessed client needs determine suggest relevant product solutions alignment client budgets schedules Forged nurtured impactful relationships customers cultivate loyalty, boosting customer satisfaction Stayed knowledgeable latest digital platform, including SEO, SEM, OTT, PPC innovations technological advancements various training methods Multimedia Sales Consultant 06/2017 08/2018 Company Name – City State Performed initial client assessment analysis begin research process Delivered high level service clients maintain extend relationships future business opportunities Built strengthened relationships new existing accounts drive revenue growth Solved customer challenges offering relevant print digital products services Effectively communicated clients using well-developed interpersonal skills, helped improve relationships rapport Monitored service sale implemented quick effective problem resolutions Identified new business opportunities cold calling, networking, marketing prospective database leads Asked appropriate open-ended questions discover prospects' needs requirements Helped local clients expand business operations targeted advertising Outside Sales Executive 10/2016 06/2017 Company Name – City State Prospected conducted face-to-face sales calls business executives directors throughout assigned territory Attended monthly sales meetings quarterly sales training Negotiated prices, terms sales service agreements Wrote sales contracts orders obtained submittedorders processing Met existing customers review current services expand sales opportunities Maintained knowledge current sales promotions, policies regarding payment exchanges security practices Advanced Advertising Account Executive 01/2008 10/2016 Company Name – City State Prepare deliver sales presentations new existing customers sell new advertising programs, protect increase existing advertising Prepare promotional plans, sales literature, media kits, sales contracts, using Power Point Excel Obtain study information client's products, needs, problems, advertising history, business practices offer effective sales presentations appropriate product assistance Gather relevant material bid processes, coordinate bidding contract approval Managed portfolio 30 accounts $40,000 monthly average sales Increased sales volume Ascension Parish Market $0 sales $480,000 sales volume Selected correct products based customer needs, product specifications applicable regulations Built relationships customers community promote long term business growth Handled political orders Louisiana providing clients estimates costs advertising products services Same position responsibilities Viamedia Comcast Southeast Regional area Ad Insertion company EATEL Advertising Sales Representative 07/2006 12/2008 Company Name – City State Identify, develop, evaluate marketing strategy, based knowledge establishment objectives, market characteristics, cost markup factors Negotiate contracts vendors distributors manage product distribution, establishing distribution networks developing distribution strategies Check figures, postings, documents correct entry, mathematical accuracy, proper codes Perform personal bookkeeping services Classify, record, summarize numerical financial data compile keep financial records, using journals ledgers computers As AFAE (Automotive Focused Account Executive) identify Automotive dealers market explain specific types advertising help promote products services effective way possible Same position responsibilities AdGorilla Viamedia Ad Insertion company EATEL, Bailey, Spillway Fidelity cable HH's Marketing Coordinator 04/1990 07/1996 Company Name – City State Coordinated resources craft marketing plans various projects including product launches events Wrote copy maintained compliance corporate legal guidelines Worked advertising teams create, deploy optimize marketing initiatives TV customers Planned events, including tradeshows vendor fairs, clients partners attend Built brand awareness generated leads managing internal external marketing campaigns programs Proofread marketing documentation check spelling, grammar syntax errors Developed fresh, crisp content diversify current promotional options",ADVOCATE
"ASSISTANT INFORMATION TECHNOLOGY (IT) DIRECTOR Summary A high performing energetic portfolio, program, project management professional proven track record consistent commendations delivering large-size mission critical programs projects excellent quality political lean environments. Innovative leader adept agile strategic planning analysis optimize operations push forward new business initiatives winning collaborative approach. Highlights Management information systems Project development lifecycle Process improvement Risk management Natural leader Quality assurance control Unsurpassed work ethic Cost reduction containment Systems implementation Experience January 2011 Current Company Name City State Assistant Information Technology (IT) Director Led organization towards eligibility eHealth Exchange Information Network allow county providers exchange patient information federal agencies non- federal organizations secure, trusted, interoperable network. Completed detailed survey county's privacy, security, confidentiality, information exchange policies part onboarding process execution Data Use Reciprocal Agreement. Facilitated processing Entrust Subscriber Agreement (public certificates keys) documents. Outcome: Upon submission application, eHealth Exchange Committee awarded county immediately ""eligible"" participate eHealth Exchange Network due comprehensiveness documentation. Accelerated organizations participation nationwide quality efforts maturity surveys energizing staff, enhancing organization's status, improving customer services process. Outcome: Application review processes expedited. Organization awarded Stage 6 Maturity (from Stage 2) Electronic Medical Record (EMR) Adoption less 3 months. January 2007 December 2010 Company Name City State IT Supervisor Executed enterprise information technology strategy worked closely partnered Health Services CIO stakeholders (clinical, business, detention) establish project program governance, understand document business needs, advocate effective application deployment strategies, develop high level project road maps. Outcome: Clear project prioritization throughout enterprise addressed limited resource issues. Sample projects: Appointment Reminder System, Document Imaging System, Timekeeping System, Wristband ID Deployment, Dictation System, Materials Management. Supervised, led, coached, mentored approximately 12 25 Application Support Project Management staff phases IT operations project lifecycle using Lean agile project management methodologies. Outcome: Stronger project visibility customer relationships; maturity terms organizational project management service management methodologies; expedited help desk ticket resolution minimizing project risks. Sample Project-related skills shared staff: Project Charter, Project Timeline, Resource Allocation, Issues Documentation, Communications Technique, Lessons Learned, Release Checklist, others. July 2005 December 2006 Company Name City State Senior Management Information Systems Analyst Developed comprehensive map fit-gap review analysis clinical workflow electronic medical records requirements different ambulatory detention facilities Santa Clara County. Outcome: Enhanced staff awareness existing processes steps needed attain towards future state better clinical flow, improved inmate care effective implementation electronic medical record (EMR). Led cross-functional multi-dimensional Lean Six Sigma process improvement team composed clinical business staff completed gap analysis streamline expedite Operating Room (OR) scheduling billing processes. Outcome: Bills resubmitted processed within week improved revenue dramatically. December 2000 June 2005 Company Name City State Program Administrator Defined, managed, owned three year IT project program roadmap, project features prioritization, release strategy web enablement 20/7 statewide enterprise case management, reporting, payment system (for 6,000 health human services providers public private sectors) including successful on-boarding tenants 300% expansion user database minimal workflow interruption. Outcome: Public private service providers able use case management system able provide day services clients need without duplication services. Initiated led inclusion HIPAA guidelines, Privacy Rule, IT Security policies department workflow applications actively collaborating Washington State's lawyers IT security staff appropriate language and/or workflow included leveraged confidentiality agreements, service level agreements (SLAs), vendor contracts, online alerts/ notices, training. Outcome: 100% Department Compliance regulations; Staff comfortable tool. Education De La Salle University Guidance Counseling MS Guidance Counseling Assumption College Psychology BS Psychology Agile Management, UC Berkeley Extension; Advanced Project Management Program, Stanford University (SCPM); Project Management, San Jose State University Certified Lean Six Sigma Black Belt Lean Six Sigma Quality Operational Excellence, Harrington Institute Certified ScrumMaster (CSM); Certified Scrum Product Owner (CSPO), Scrum Alliance Foundation Certificate IT Service Management v2, ITIL, EXIN Project Management Professional (PMP), PMI; Certified Professional Health Information Management Systems, (CPHIMS), HIMSS Skills streamline, Agile, billing, case management, contracts, clients, customer services, database, Dictation, Documentation, electronic medical records, features, functional, health human services, help desk, Imaging, information technology, ITIL, Materials Management, Exchange, enterprise, Network, organizational, policies, processes, process improvement, Project Management, Quality, reporting, San, scheduling, Scrum, Six Sigma, service level agreements, strategy, surveys, workflow",INFORMATION-TECHNOLOGY
"EXÉCUTIVE BANQUETTE SOUS CHEF Professional Summary Interested in: permanent full time, specialized banquettes operations big small events, ceremony's, massive functions, banquettes designs. High skilled baking, pastry's, roasting, cooking, grilling, cold larder etc, garnishing, tasting, customer service. Experienced sections, type venues, cuisines, food service. Over 14 years experience hospitality industry. Major experience events, functions, catering, weddings, conventions, corporate occasions etc. Accomplished Chef strong combination culinary experience management skills. Experience high pressure kitchen environment, ensuring standards hygiene maintained improved possible. Ensuring excellent standard food consistency. Demonstrated continuous commitment reducing food labour costs. Trained employees food preparation procedures line high end establishment standards. A fast learner, flexible, highly motivated, capable operating independently willing supportive member team. Get job done. Energetic culinary professional blend creativity, passion food exceptional cooking skills. Works well dynamic leader high-pressure settings. Expert managing kitchen staff preparing foods reduced cost without compromising quality taste. Motivated banquette sous chef offering 13 years experience food industry. Focused high standards taste quality, maintaining profitable margins. Superior communication leadership skills. Skills Beautiful presentation food Institutional batch cooking Cake decorating expertise Strong attention safe food handling procedures [Mediterranean cuisine expert Effective planner Extensive catering background Food presentation talent Hospitality service industry background Menu marketing expertise Special events planning Staff training Skilled waitstaff Catering Inventory management systems Courteous helpful Hotel operations management Event planning coordination POS systems Hospitality background Five-star hotel experience Resort experience Food beverage services Natural leader Team building Skilled negotiator Work History exécutive Banquette sous chef 01/2012 06/2014 Company Name – City State Reduced food costs 18 percent using seasonal ingredients, setting standards portion size minimizing waste. Managed kitchen staff recruiting, selecting, hiring, orienting, training, assigning, scheduling, supervising, evaluating enforcing discipline necessary. Verified proper portion sizes consistently attained high food quality standards. Maintained skilled kitchen staff properly coaching, counseling disciplining employees. Instructed new staff proper food preparation, food storage, use kitchen equipment utensils, sanitation safety issues. Actively involved cost control, sanitation, menu development, training, recruitment, private dining catering. Ensured staff understood expectations parameters kitchen goals daily kitchen work. Achieved exceeded performance, budget team goals. Maintained smooth timely operations preparation delivery meals kitchen sanitation. Promptly reported maintenance repair issues Executive Chef. Recommended menu items Executive Chef new dish development, holidays, special events promotions. Met production requirements aspects banquet outlet desserts breakfast pastries. Verified freshness products upon delivery. Head-chef 01/2008 01/2012 Company Name – City State Moulin Noir European bistro Running busy café bistro restaurant. Catering. Serving 600 meals daily. Reducing costs business. Comprehensive knowledge food catering trends Accurately efficiently prepared healthy, delicious fish, meat vegetable-based dishes. Verified freshness products upon delivery. Prepared food items consistently compliance recipes, portioning, cooking waste control guidelines. Reduced food costs 15 percent using seasonal ingredients, setting standards portion size minimizing waste. Managed kitchen staff recruiting, selecting, hiring, orienting, training, assigning, scheduling, supervising, evaluating enforcing discipline necessary. Verified proper portion sizes consistently attained high food quality standards. Maintained skilled kitchen staff properly coaching, counseling disciplining employees. Developed menus, pricing special food offerings increase revenue customer satisfaction. Instructed new staff proper food preparation, food storage, use kitchen equipment utensils, sanitation safety issues. Actively involved cost control, sanitation, menu development, training, recruitment, private dining catering. Ensured staff understood expectations parameters kitchen goals daily kitchen work. Led shifts personally preparing food items executing requests based required specifications. Regularly interacted guests obtain feedback product quality service levels. Achieved exceeded performance, budget team goals. Maintained smooth timely operations preparation delivery meals kitchen sanitation. Created managed budgets operations capital equipment. Enhanced maintained central standardized recipe ingredient repository, including nutritional cost information. Properly labeled stored raw food ingredients including produce, meat, fish, poultry, dairy dry goods appropriate storage room, walk-in refrigerator, freezer cooler. Positively engaged customers, offering menu information, providing suggestions showing genuine appreciation business. Decorated merchandised quality bakery goods. Ordered received bakery products supplies. Properly wrapped, boxed, weighed bakery department products. Practiced safe food handling procedures times. sous Chef 01/2006 02/2008 Company Name – City State Recommended menu items Executive Chef new dish development, holidays, special events promotions. Assisted customers placing special orders large-scale events weddings birthday parties. Successfully reduced restaurant's annual food labor costs 27 proper budgeting, scheduling management inventory. Verified freshness products upon delivery. Expertly managed 43 staff maintained appropriate staffing levels throughout shifts. Comprehensive knowledge food catering trends Accurately efficiently prepared healthy, delicious fish, meat vegetable-based dishes. Developed menus, pricing special food offerings increase revenue customer satisfaction. Actively involved cost control, sanitation, menu development, training, recruitment, private dining catering. Executive chef Education Diploma 2009 academia international City State Culinary Arts Certificate Coursework Culinary Restaurant Management Coursework Hospitality Management Food Services Technology classes Basic Vocational Certificate: Bakery Assistant Basic Vocational Certificate: Lead Baker Basic Vocational Certificate: First Cook Coursework Professional Cooking Baking Coursework Hotel Management Restaurant Food Service Coursework Hotel Administration Coursework Business Administration Management Culinary Arts coursework Hotel Restaurant Administration coursework Coursework Sales Marketing Management Food Systems Management coursework Certified Nutrition Consultant Personal Training certificate Advanced coursework Food Systems Management Extensively trained Pediatric Feeding Nutrition Hospitality Management, hotels, tourism food services. specialization commercial cookery, Academia International Melbourne, Australia. certificate 4 5. OH&S Short course Food Garnishing -Specialty Knives Banquet interior design, major business private conventions. Responsible service alcohol Australia certificate (RSA) 1 2004 Shalon Secondary College City Skills Fluent English, Hebrew, interior design, Languages, letters, organizing, speaker, quality, requirement, strategy, trainer, written Additional Information Schedule Create implement menus Liaise suppliers Work within budgeted guidelines Select, train motivate kitchen brigade Ensure profitability Oversee aspects food preparation production outlets An innovative logical thinker, sharp cooking mind Excellent interpersonal communication skills, complementing ability build relationships across cultural boundaries Good organizational time management skills, able prioritize multiple tasks meet deadlines Ambitious focused 'can do' attitude, strong work ethic Interests Swimming, tennis, gym, travel, cooking exploring new cuisines Music writing",CHEF
"CONTRACT SENIOR ASSOCIATE MEDIA PLANNER AT SAPIENTNITRO Summary To obtain mid-level leadership position media utilize strong analytical, negotiation creative- thinking skills. Experience Contract Senior Associate Media Planner SapientNitro 07/2014 Current Company Name City State Clients: KPMG, Citizens Bank, The Institutes, Moven Involved aspects media planning buying process, client briefing post buy reporting Provide POVs new vendors opportunities Compile RFPs potential partners negotiate media costs. Secure media placements issue approved vendors IOs Create strategic tactical media recommendations traditional online components Analyze campaign reporting provide clients optimizations Assist media finance team vendor payment client billing Lead status updates calls clients, present media recommendations POVs. Freelance Sales Planner 04/2014 05/2014 Company Name City State Served primary POC Major Projects brought Ad Sales Team. Created media plans PPT decks incoming RFPs meetings Ad Sales Team. Coordinated multiple departments within Ziff Davis Organization; ensuring programs necessary requirements launch timely effectively. Managed client agency expectations, creative approvals, project timelines, asset allotment Ziff Davis programs projects. Managed expectations Ad Sales, Operations, Sales Development, Tech, Finance, Editorial, guarantee internal protocols workflows met program. Worked Editorial staff coordinate Ad Sales Editorial Programs. Brainstormed Marketing team create innovative ideas Ziff Davis organization prospective advertisers. Freelance Associate Media Planner, Digital 01/2014 02/2014 Company Name City State Clients: WEtv, Sundance TV, FUSE, Nuvo TV, 20th Century TV RFPed potential vendors upcoming campaigns. Reviewed vendor proposals, negotiated plan, assisted putting together campaign recommendations clients. Created updated buy sheets client approval. Entered media buys Strata, sent/received signed IOs vendors. Coordinated digital production custom assets vendor, client, creative agencies. Created t-sheets Ad Ops team, send tags approved vendors. Met potential new partners learn capabilities ad opportunities. Provided campaign reporting currently running campaigns, in-depth post reporting using Dart DFA Excel. Studio Manager 08/2013 01/2014 Company Name City State Opened job numbers created estimates new jobs. Scheduled attended pre-shoot meetings, noting changes requests. Set broke shoots visiting client, assisting needs day. Revised sent estimates payments vendors clients. Assisted food stylist, prop stylist, photographer shoot prep, shoot, post shoot running errands, anything else needed. Digital Sales Planner 07/2013 08/2013 Company Name City State Assisted Director Sales Development Account Executives assembling customized marketing plans incoming RFPs agencies clients meet advertising objectives. Helped managing key relationships agency personnel clients. Worked Account Executives ensure smooth transition pre-sale responsible post-sale campaign activation. Entered managed sales inventory Dart DFP, created and/or revised insertion orders agencies clients. Key liaison digital production, ad ops, project managers ensure delivery strategic successful media programs optimal CTRs, key digital metrics. Contract Marketing Coordinator Verison FiOS 04/2013 05/2013 Company Name City State Provided support 16 Account Managers two Regional Account Mangers. Pulled analyzed multiple daily sales reports VZaI. Created new reports request Account Managers Regional Account Managers. Managed six street team employees fieldwork events event reporting. Freelance Digital Media/Traffic Coordinator Prudential 02/2013 03/2013 Company Name City State Entered new campaigns MediaVisor MediaOcean create IOs publishers traffic sheets creative departments. Provided monthly campaign report analysis using Dart DFA. Cost audited media spend previous months activity finance department. Point person Aventa, trafficking company, assisted issues questions current upcoming campaigns. Freelance Assistant Digital Media Planner At Neo@Ogilvy 12/2012 01/2013 Company Name City State Clients: Caesar's Entertainment Assisted submitting processing media invoices ASPEN. Maintained vendor relationships monitored delivery active campaigns. Generated analyzed campaign reports determine media spend performance respective metrics, addition presenting results insights directly client. Assisted RFP media negotiations, issues insertion orders publishers using DDS. Created media recommendations media flowcharts upcoming campaigns. Integrated Junior Media Associate 11/2011 11/2012 Company Name City State Client: Samsung; Enterprise Consumer Business Telecom Samsung Developed strategy traditional interactive media, tactical interactive media recommendation new products launches, key products Enterprise (B2B) Consumer Business Divisions Samsung US. Lead weekly status calls client, creative agencies partners 9+ campaigns. Activated digital executions RFPs post-buy reports, using MediaOcean Dart DFA. Analysis present bi-monthly campaign reporting optimization recommendations. Utilize industry tools IMS, Comscore, Tardiis develop campaign recommendations, well weekly presentations industry trade articles. Provide POVs new partners opportunities client Accomplishments Completed Starcom Mediavest Group Flight Basics training course. Education Present Certification eCornell Marketing Strategy Seven-course online marketing certificate MBA-level strategic marketing training. December 2010 Bachelors Arts Seton Hall University Communications City State GPA: GPA: 3.4 Emphasis Public Relations Marketing, Public Relations Journalism coursework Member PRSSA, Member Alpha Phi Sorority: Director Marketing, 2008-2009 Vice President Marketing, 2009-2010 Skills M edia Planning/Buying Softward: MediaOcean, DDS, MediaVisor, Aspen, Strata, Dart DFA DFP Research Software: IMS Clear Decisions (MRI), comScore, Adviews, Snapshot, SRDS, eMarketer Other Software: Salesforce, Central Desktop VZaI, Hyperion, Lotus Notes, Mircsoft Office Suite, Google Drive Docs, Box, QuarkXPress Mac/PC Platform proficient",DIGITAL-MEDIA
"INTERN Professional Summary Client Negotiation Mediation skills. Client Relationship building/management derived experience. Problem identification Solution Development Impressive management experience systemization regulatory compliance. Possess excellent oral written communication skills, well as, interpersonal skills among colleagues outside vendors. Strong customer/client focus ability ascertain analyze customer needs. Result-driven professional positive attitude serves foundation deliver strong sustainable results. Maintains skillfulness envision new program conceptions effectively network, collaborate, maintain positive partnerships staff, community vendors. Complex problem solving skills, compassionate, safety-conscious self-starter. Education Training Prairie State Jr. College May 2012 Associate Arts Psychology City State USA Governor's State University December 2014 Bachelor Health Administration Health Administration City State Deans List (2014) Academic Achievement Award Governors State University 2014 Associate Arts Nursing Home Administration City State USA GPA: Dean's List NHA certification Skill Highlights Proven patience self-discipline Motivation techniques specialist Confident public speaker Conflict resolution Government relations knowledge Patient-oriented Personal professional integrity Relationship team building Cultural awareness sensitivity Critical thinking proficiency Professional Experience Company Name September 2014 July 2015 Intern State Updated proposals compliance CME operational standards. Developed working knowledge continuing medical education department processes functions Advocate South Suburban Hospital. Helped coordinate and/or actively participate various educational programs, meetings, luncheons medical staff. Developed increased awareness southland's competitive market healthcare services. Maintained ongoing professionalism strong interpersonal skills needed achieve goals department. Developed working knowledge word excel worksheets. Executed phases credentialing providers facilities. Completed credentialing re-credentialing facilities practitioners. Contacted providers/practitioners information comply federal, state local regulations. Maintained provider files current documentation individuals facilities. Served source information regarding status credentialing activities. Assisted design execution programs contributed [%] growth organization [year] fiscal year.Served liaison management, clinical staff community.Ensured accuracy public information materials.Established maintained positive relationships government regulators, residents, families, area health care providers, physicians community large.Worked state clients stakeholders shape procurements identify opportunities value added services.Contributed participated community education projects foster widespread understanding prevention treatment illnesses.Incorporated evidence-based care practice environment ensure high quality care patients families.Kept abreast advances medicine, computerized diagnostic treatment equipment, data processing technology, government regulations, health insurance changes financing options. Company Name January 2002 January 2014 Real Estate Broker City State Manage daily operations assisting buyers sellers obtaining financing housing meet unique qualifications situations. Networked mortgage companies affiliates bring closing housing process. Delegated correct responsibilities needed positioning clients right programs. Organized work schedule achieve timely processing responsibilities. Maintained client/vendor database utilization data entry. Company Name January 2008 January 2012 Personal Care Attendant State Fostered interdisciplinary relationships negotiation consensus building attain goals disciplines. Company Name January 2002 January 2011 Mortgage Consultant City State Originated residential mortgages locally, including home purchases, refinance transactions, new construction small commercial lending working closing clients staff. Compiled required documentation quick expediting processing conducive underwriting guidelines. Formed synergistic relationships industry partners core market. Professional Affiliations Member, Healthcare Administration, SHCMA, Governors State University, 2012 Present Skills Strong interpersonal skills,",ADVOCATE
"BUSINESS DEVELOPMENT MANAGER Career Overview Career Overview: Dedicated Customer Service Representative motivated maintain customer satisfaction contribute company success. Automotive/ Motor Vehicle, Healthcare ­ Pharmacy Technician. Experience: Highly enthusiastic customer service professional 20 years client interface experience. I experience working automotive industry past 15 years. Qualified Customer Service Manager offering record successful job performance, proven problem solving ability experience developing implementing innovative solutions. Call Center Representative versed customer support high call volume environments. Superior computer skills telephone etiquette. As Pharmacy Technician 1 year retail pharmacy experience. Self Starter knowledge Medicaid Medicare procedures. Hardworking, Multitask Oriented, Organized, Service Driven, Dependable, Committed, Customer Focused, Dedicated, Detail Oriented Experience, Focused Gifted. Relocation: At time relocation would good me, future possible. Hourly Rate 18.00 Salary: Open Core Strengths Customer Service Expert, Adaptive Team Player, Excellent Telephone Etiquette. Creative problem solving, Critical thinking, Customer service, Data collection, Data entry, Documentation, Email, Executive management support, Filing, Grammar, Strong Organizational Skills. Core Strengths Sharp problem solver Active listening skills Energetic work attitude Customer service expert Adaptive team player sharp problem solverActive listening skillsEnergetic work attitudeCustomer service expertAdaptive team player Accomplishments harp problem solverActive listening skillsEnergetic work attitudeCustomer service expertAdaptive team player. ​ Work Experience Business Development Manager Jan 2009 Jan 2011 Company Name － City State Problem Solver, Energetic Work Attitude. Accomplishments Customer Assistance *Worked company systems live Support diligently completed assigned tasks, working overtime needed. Market Research Interviewed clients via market research surveys identify product issues customer needs. Customer Service *Researched, calmed rapidly resolved client conflicts prevent loss key accounts. Computed Data Reports, *Provided required weekly, monthly quarterly reports listing sales figures client track records. Work Experience Customer Service Call Center, May 2011 Jul 2012 Airport Marina Ford, Organized weekly sales reports sales department track product success. Guaranteed positive customer experiences resolved customer complaints. los angeles California Customer Service Call Center Demonstrated mastery customer service call script within specified time frames. Collected customer feedback made process changes exceed customer satisfaction goals. Addressed customer service inquiries timely accurate. Maintained date records times. Developed effective relationships call center departments clear communication. Worked upper management ensure appropriate changes made improve customer satisfaction. Built customer loyalty placing followup calls customers reported product issues. Properly directed inbound calls phone queues improve call flow. Collected customer feedback made process changes exceed customer satisfaction goals. Customer Representative Jan 2008 Jan 2009 Company Name － City State Developed new customer prospects referrals. outbound inbound phones calls invite customers dealership new promotions. Following leads making appointments service department. Oversea departments, making sure coworkers placing calls, setting appointments making follow ups show show customers. Contacted new existing customers discuss specific products could meet needs. Generated new sales opportunities direct telephone selling emails. Organized weekly sales reports sales department track product success. Created new processes systems increasing customer service satisfaction. Achieved high sales percentage consultative, valuefocused customer service approach. Interacted customers retail buyers followup shipping statuses expedited orders. Promptly responded general inquiries members, staff, clients via mail, email fax. Assisted customers store product complaints. Business Development center (Customer Representative California My job duties making phones calls invite customers dealership new promotions. Following leads also making appointments service department well. Assisted customers store product complaints. Guaranteed positive customer experiences resolved customer complaints. Compiled weekly monetary reports records store managers. Responsible ringing customers timely manner guaranteeing high level customer service. Executed outbound calls existing customer base resulting sales. Recommended selected helped locate merchandise based customer needs desires. Communicated merchandise needs issues appropriate supervisors. Generated leads new sales telephone email contact customers. Generated new service( leads) opportunities direct telephone selling emails. Customer relations Mar 2000 Jul 2005 Company Name － City State Assisted customers store product complaints. Compiled weekly monetary reports records store managers. Organized weekly sales reports sales departmentto track product success. Created new processes systems increasing customer service satisfaction. Developed highly empathetic client relationships earned reputation exceeding sales goals. Achieved high sales percentage consultative, value-focused customer service approach. Resolved product issues shared benefits new technology. Expressed appreciation invited customers return store. Managed quality communication, customer support product representation client. Worked strict deadlines responded service requests emergency call-outs. Interacted customers retail buyers follow-up shipping statuses expedited orders. Guaranteed positive customer experiences resolved customer complaints. ​ Educational Background Pharmacy 2002 Carree College America － City State united states Coursework Pharmacy Technology, Pharmacology Pharmacy Law High School Diploma General Diploma 1994 Thomas Jefferson High School － City State Skills Public Relations,, enthusiastic people person, advanced problem-solving, great organizational skills Careful active listener Professional friendly, mulch-tasking client Relations,computer Proficiency,Data Collection, Data Entry, Documentation, Email, Executive Management Support, Filing,and great telephone skills.",BUSINESS-DEVELOPMENT
"REGIONAL HR MANAGER Summary Holistic HR Professional 5 years 7 months experience Human Resources vertical areas recruitment, employee relations performance management completing 2 years full time Experience Regional HR Manager Aug 2015 Dec 2016 Company Name － City Looking good HR opportunities San Francisco Bay Area. VISA STATUS:""Work Permit-No Visa sponsorship Required"" Skills Staffing recruiting professional Microsoft Office Suite expert Interviewing expertise HRIS applications proficient On Boarding/Off-boarding Report Writing Employee relations New employee orientations Performance Management Accomplishments Recruited 250 employees 4 months launching new RIBG (Rural Inclusive Banking Group) vertical ICICI Bank. Worked ""Female Workforce attrition Mid Managerial level"" suggested ways retain, incorporated policies. Worked streamlining recruitment onboarding process indusind Bank suggesting changes ""E-joining"" portal. Assisted successful completion project ""Applicant Experience ICICI Bank"" focused enhancing recruitment experience applicants. Suggestions project implemented. Worked ""Regional HR Manager"" managing entire HR function Andhra Pradesh/Telangana states Assets Liability vertical. Led team two HR Executives. Role similar HR Business Partner role since required working closely Business Leaders arriving recruitment gaps, resolving employee escalations, PMS related issues etc. Handling end end recruitment cycle right sourcing (from job portals, consultants campus recruitment etc.), taking interviews, negotiating offers till boarding. Ensuring every month new joiners included payroll. Maintaining new joinee tracker, induction tracker, offered applicants tracker same. Making monthly Recruitment Report (Power point presentation, MIS), Branch Visit report, Escalation report taking monthly meetings Regional heads. Making PowerPoint presentation recruitment forecasting attrition analysis quarterly basis. Maintaining updated HRIS region sending business heads monthly basis. Handling employee queries regarding leave request, transfers, performance appraisal. Closing Performance Management financial year, liasioning Regional Heads. Issuing PIP (Performance Improvement Plan), Termination letters etc. Preparing investigation reports escalations within region discussion Regional Heads. HR Presenter RCU investigations along Legal Employee Relations Manager cases region. Identifying training needs sending employees various training programs.Sending new joiners induction program. Ensuring Goal Sheet adoption, half yearly feedback done within deadline ensuring PMS completed time. Employee Relationship Manager May 2013 Jun 2015 Company Name － City State Conducting regular branch visits ground sensing. Making branch visit report maintaining branch visit tracker. Handling employee queries regarding organization policies, transfer requests, salary leaves etc. Maintaining updating HRIS region.Taking Induction Session new joiners. Handling employee grievances analyzing case preparing preliminary investigation report. Conducted Performance Appraisal Rajasthan RBG group. Managing entire Performance Management cycle right Goal Sheet Updation, conducting ""Half yearly feedback"", ""360 degree feedback"", ""Normalization"" till final rating updation People Soft. Conducting ""Talent Panels"" region ratings. Handled PMS escalations conducted ""Communication meetings"" employees. Recruitment Manager May 2011 Apr 2013 Company Name － City State Handling Recruitment entire Rajasthan RBG (Retail Banking Group) RIBG (Rural Inclusive Banking Group) GOG (Global Operations Group). Managing entire recruitment life cycle right sourcing,interviewing negotiating/releasing offers till boarding. Ensuring new joiners included Payroll. Making monthly Recruitment Report (both excel sheet PPT) monthly meetings respective Business Heads building strategies accordingly. Making annual ""Attrition report"" ""Recruitment Forecast Report"" entire zone. Using ""Hirecraft"" interview management, candidate management maintaining pool applicants future requirements. Center Head various mass recruitment drives conducted ICICI Bank i.e. NIIT Leadership Program, I Bank PO Program etc. Campus Recruitment -Visited many campuses (MDI Gurgaon, IMT Ghaziabad, ICFAI Gurgaon IIM Kashipur etc.) hiring MBA freshers). Intern Mar 2010 Jun 2010 Company Name － City State Taking understanding requirements clients, sourcing applicants using ""Mass Mailing, Job Posting, screening lining interviews clients. Coordinated followed-up respective HR departments salary negotiation, joining. Education Training MBA Human Resource 2011 ICFAI Business School － City State India Human Resource Bachelor Science Electrical Engineering 2009 Bharati Vidyapeeth College Of Engineering － City State India Electrical Engineering Interests Completed Diploma trained vocal classical music 3 years. Won 3rd prize national level group song competition. Captain volleyball team school presented school various Inter school competitions. *Worked SEEDS (an NGO) Led 10 volunteers organize health literacy awareness camps. Awarded ""Outstanding Contribution Society"" SEEDS acknowledging contributions. Skills Banking, Closing, clients, Employee Relations, financial, forecasting, hiring, HRIS, HR, Leadership, Legal, letters, Mailing, Managerial, Managing, MBA, meetings, excel, Microsoft Office Suite, PowerPoint, Power point, MIS, negotiating, negotiation, Payroll, People Soft, performance appraisal, Performance Management, Performance Management, policies, Presenter, Recruitment, recruiting, Report Writing, Retail, San, Staffing, training programs Additional Information Interests *Completed Diploma trained vocal classical music 3 years. Won 3rd prize national level group song competition. Captain volleyball team school presented school various Inter school competitions. *Worked SEEDS (an NGO) Led 10 volunteers organize health literacy awareness camps. Awarded ""Outstanding Contribution Society"" SEEDS acknowledging contributions.",HR
"CONSTRUCTION PROJECT REGIONAL MANAGER Summary Financial Planning /Analysis Management Budgeting (Capital Operations) P L Administration Accounting Reporting Disbursements Equity Debt Financing New Business Market Development Business Service Contract Negotiation Vendor Sub Contractor Partnerships Customer Government Relations Human Resources Management Office information Technology Capital Equipment Acquisition Purchasing Materials Management DadeStar Group, Ft. Washington Maryland Currently serving Vice President Construction, directly responsible providing leadership direction aspects construction throughout company, including land development, vertical construction, renovation construction, ancillary facilities, design development. Proactive Project Manager experienced managing variety construction teams projects. Successful creating effective communication personnel, general contractors management team. Proactive Project Manager experienced managing variety construction teams projects. Successful creating effective communication personnel, general contractors management team.Results-oriented Construction Manager works efficiently effectively complete projects time within budget.Construction Manager successful finding cost-effective solutions various challenges arise residential commercial construction.Capable Construction Manager trained compensating unforeseen deadline obstacles, including staff drop-off weather. Expert [Skill set].Diligent Construction Manager consistently monitors sites ensure proper compliance building safety codes. Highlights CONSTRUCTION INDUSTRY BUSINESS DEVELOPMENT AND OPERATIONS MANAGEMENT EXECUTIVE SUMMARY Results-driven, hands-on administrator proven track record 25 years within Construction Industry. Delivering consistent superior quality commercial residential construction extensive training, established workmanship standards, quality work performance leadership development. Areas Of Expertise And Strength Encompass: Business Operations Management Contract Administration Review Competitive Bid Packages Project Budgeting Cost Containment Full Life-Cycle Project Management Approval Documentation Master Project Schedules Workflow Planning Coordination Quality Control Site Supervision Regulatory Compliance Troubleshooting Problem Resolution Organized detail-oriented Project budgeting Superb management skills MS Office proficient Blueprint fluency Safe job site set-up Site safety coordinator Accomplishments Managed projects Million, supervising team 160 workers. Trained mentored 300 construction workers, general laborers apprentices. Trained mentored [Number] construction workers, general laborers apprentices. Experience Construction Project Regional Manager 01/2009 01/2015 Company Name － City State Site Safety Coordinator, Project Manager within field operations ended services Polukai Regional Project Manager. Projects included limited following: FEMA Roofing Project through-out states Louisiana, Mississippi Florida Hurricane Katrina three years. 12.5 Million Eglin AFB Military Facilities Water Proofing Re-Roofing Project one year projects. 2.5 Million. Eglin AFB Waste Management Plant Renovation. 1.2 Million Keesler AFB Re-Roofing Project. 2.8 Million Hawaii Immigration Building Renovation Project. 1.8 Million Schofield Barracks Roofing Building Renovation 3.5 Million Arlington National Cemetery Roofing Building Renovation 2.3 Million Long Island National Cemetery Renovation Project. 5.8 Million. Qualified competitive subcontractor bids prior execution contracts.Carefully coordinated plans specs using marketing programming standards.Facilitated processing RFI's, submittals samples among general contractor, owner owner's consultants.Educated general contractor personnel quality standards throughout construction process.Directed general contractor required mock-up preparation.Managed team [Number] onsite general contractors [Number] months.Obtained notices completion compliance certifications construction administration consultants.Reviewed investigated Proposed Change Order Requests (PCOR).Submitted project closeout documents accordance contract.Assigned projects tasks employees based competencies specialties.Followed competent execution project plans providing proper tools equipment construction personnel.Performed construction site pre-inspections coordinated post-construction audits.Monitored safety construction activities, making on-site personnel safety top priority.Proficiently used Incident Issues Tracking (IIT) system document onsite issues.Coordinated training construction teams site-specific requirements, techniques procedures. Operation Manager 01/2003 01/2009 Company Name － City State Qualified competitive subcontractor bids prior execution contracts.Facilitated processing RFI's, submittals samples among general contractor, owner owner's consultants.Carefully coordinated plans specs using marketing programming standards.Educated general contractor personnel quality standards throughout construction process.Reviewed investigated Proposed Change Order Requests (PCOR).Assigned projects tasks employees based competencies specialties.Followed competent execution project plans providing proper tools equipment construction personnel. Quality Assurance Manager 01/1989 01/2002 Company Name － City State Served QA/QC management professional made significant contributions within the. companies' quality management, project management, process improvement, business. analysis/evaluation, development life cycle methodologies, supplier management. systems. Certified Nuclear Component Inspector 01/1980 01/1989 Company Name － City State Performed Non-Destructive testing nuclear components manufactured Westinghouse nuclear component companies. Nondestructive Testing (NDT) type quality control inspection harm parts tested. NDT Inspectors use sophisticated technology look steel concrete identify diagnose flaws without disrupting integrity structure. An example Nondestructive Testing would performing XRAYs pipe welds look cracks might cause leak. Initiated statistical analysis project resulted sound recommendations adopted entire department.Resolved part assembly discrepancies.Collaborated engineers project managers regarding design parameters client projects.Tested monitored product safety, leading safer electronic communications products. Education Associate Arts Mechanical Engineering 1982 Pensacola Junior College － City State Escambia Advanced coursework Industrial EngineeringCoursework Environmental Law Hazardous Waste TreatmentCoursework [Course Name] Skills accounting, Budgeting, business analysis, business development, BUSINESS DEVELOPMENT AND OPERATIONS, Business Operations, Competitive, contract negotiations, Contract Administration, customer relations, Documentation, financial, government, human resources, inspection, inventory management, leadership development, Regulatory Compliance, management information systems, Problem Resolution, process improvement, Project Management, Proofing, purchasing, quality, quality management, QA, Quality Control, quality control, Renovation 2.3, Renovation 3.5, Renovation, Roofing, Safety, strategic planning, Supervision, supplier management, Troubleshooting, type, welds, Workflow, XRAYs",CONSTRUCTION
"AP MAINTENANCE, HOMECONSTRUCTION Summary Hardworking Maintenance/Handy Man brings 5+ years experience Maintenance industry worksite. Resourceful experience handling materials, operating machinery supporting overall team project needs. In-depth knowledge compliance mandates governing site worker safety. Singularly focused helping crews complete skilled work deadlines. Skills Forklift driving Codes compliance Standard operating procedures understanding Basic welding skills Power hand tool use Understanding schematics Mechanical Repair Troubleshooting strength Hand tool operations Organizational ability Maintenance scheduling Mechanical aptitude System installations Equipment maintenance Safety-oriented mindset Materials handling Equipment repair Construction trade expertise Flooring Installation Framing Construction Carpentry Coordination Multitasking Maintenance Repair Training Development Friendly, positive attitude People skills Flexible Basic math Conflict resolution Experience Company Name City State Maintenance, Home Construction 08/2020 Current Diagnosed problems mechanical electrical systems equipment using advanced troubleshooting abilities. Performed performance safety inspections equipment machinery maintain operational baseline. Changed HVAC filters cleaned condensation drains perform preventative maintenance HVAC systems. Maintained facility interior, including shampooing carpets, washing walls, waxing stripping floors dusting furniture fixtures. Used electrical drawings troubleshoot repair electro-mechanical systems. Framed new construction single-family homes townhomes. Completed indoor outdoor residential commercial construction projects. Cut roofing paper size nailed stapled paper roof overlapping strips form base roofing materials. Mopped poured hot asphalt tar onto roof base applying asphalt tar gravel roof. Resolved technical contractual issues constructive, positive manner. Shaped materials exact measurements job requirements using hand tools power equipment. Examined buildings project specifications determine measurements dimensions. Installed building structures windows, trim cabinetry alone assistants meet job deadlines. Operated terrain telescoping forklift, backhoe, skid steer tractor. Prepared, cut installed custom cabinetry, built-in bookcases staircases. Selected lumber based particular species, characteristics, size, applications applicable adhesives. Set windows layouts stairs common rafters. Cut installed tile hardwood flooring 6 residential commercial buildings. Installed cabinets, base cabinets crown molding. Worked independently projects tasks within 1-person carpentry team. Safely operated power saws, planers, jointers, routers pneumatic equipment 365+ days without accident. Cut timber, panels wooden materials according measured dimensions. Installed floor joists, trusses rafters. Consistently constructed square level projects. Safely used band, circular, jig, reciprocating, chop compound miter saws. Company Name City State Maintenance Technician 01/2018 08/2020 Collaborated building managers assess ongoing needs plan preventive maintenance schedules. Diagnosed problems mechanical electrical systems equipment using advanced troubleshooting abilities. Executed daily operations preventive maintenance electrical panels, motor controls switch gears. Performed performance safety inspections equipment machinery maintain operational baseline. Replaced wall sockets, ran lines completed basic carpentry finish installations. Installed new systems, replacement parts components maintain proper operation. Maintained compliance internal regulatory safety standards, including OSHA. Routinely inspected equipment preventive emergency maintenance needs. Changed HVAC filters cleaned condensation drains perform preventative maintenance HVAC systems. Assessed system operations identify potential areas requiring maintenance services. Carried repair work food grade equipment, typically returning machines tools service within 1-2 hours. Inspected electrical components identify defects hazards make necessary adjustments. Company Name City State RV Technician 01/2017 01/2018 Managed shop jobs complete work orders time keep tasks prioritized. Documented diagnostic testing repair work maintain accurate records vehicles. Performed electrical, plumbing, carpentry appliance maintenance. Conducted troubleshooting tasks diagnose issues determine appropriate fixes. Reconstructed floors, walls roofs repair damage flooding. Installed repaired plumbing, including water lines, drains fixtures. Tested troubleshot equipment locate source problems develop correction plans. Used caulking compounds piping repair gas lines safe RV operation. Read work orders understand plan specific service needs different customers RVs. Installed water heaters, furnaces equipment RVs. Company Name City State Roofer, Plywood, Door Hanger 02/2015 01/2017 Performed quality work alignment company procedures values. Read interpreted blueprints effectively plan execute projects. Improved knowledge productivity continuous education learning foreman senior assemblers. Assembled building material components, including wall panels roof floor trusses. Installed heat trace tape tubing controls bent large tubing power bender. Inserted positioned materials clamped, spliced fitted parts using hand power tools. Education Training Northridge High School City High School Diploma 06/2009",CONSTRUCTION
"SR BUSINESS SYSTEMS ANALYST Career Overview Motivated customer-oriented Systems Analyst strong Analytical technical skills. Qualifications Strong analytical skills Project management Strong collaborative skills Document management Problem analysis resolution Test planning execution Requirements gathering Systems development Systems implementation Systems integration Technical Skills PeopleSoft HCM Portal, PeopleTools, PeopleSoft Query SQL, Oracle, Microsoft SQL Server SharePoint, Windows NT, Windows 2003, Terminal Server MS Office Excel, Word, PowerPoint, Project, Publisher, Visio Access Rational Tool (SDT, RQM, Clear Case) Document Management Systems(PDM Documentum) Kronos Workforce Central (WFC), Kronos Connect, ADP Work Experience SR BUSINESS SYSTEMS ANALYST 12/2004 Current Company Name City State Working several large applications like PeopleSoft(7.5, 8.3 8.9 versions), Kronos, ADP PCPW (v.4 v.5), Nextrak Working several relational database applications Providing Support specified customer base HR IS applications timely, courteous professional manner. Interacting interfacing applications ADP PeopleSoft Working business owners elicit, define maintain business requirements transforming technical solutions. Responsible developing execution test plans ensure customer requirements met. Facilitating resolution large, complex production system problems performing initial triage severity business impact application failures. Acting liaison HRIS application owners/Centers excellence Vendor managing applications. Responsible coordinating overseeing implementation various solutions system change requests defects accordance vendor change request process. Partnered consulted HR COEs BPO complete change control process presented business requirements approval. Also reviewed technical specifications ensure requirements submitted met. Ensuring SLAs Quality Compliance across applicable applications. Responsible identifying review downstream impacts across ongoing BSC initiatives. Supporting security processes policies BSC i.e. data privacy, SOX, Audit etc.. Acting Internal Liaison interfacing applications. Leading department small medium projects accordance guidelines Global System Methodology(GSM) standards. Prepared presented project status updates various stake holder including core team members project leadership sponsors. Communicates user requirements development teams. Data Analysis reporting HRIS lead several acquisition project including requirements gathering integration core HRIS systems. In addition provided support interfacing application ensure integration successful too. Partnered IS HR develop enhance tools leveraged future acquisitions. Mentoring/Coaching Analysts enhance team performance ensure success projects areas support. BUSINESS SYSTEMS ANALYST I/II 01/2003 12/2004 Company Name City State Lead BA ADP, Kronos Nextrak applications. Provided technical support several de-centralized ADP Applications Databases. Responsible Level I II technical issues Responsible escalation issue management ADP Payroll Vendors. Tracked monitored problems insure timely resolution. Prepared maintained documentation pertaining Systems operation user documentation. Identifies, researches resolves areas improvement working users, operations development team. Involved various projects Application development events kickoff product going live. HRIS CUSTOMER SERVICE SPECIALIST/ HRIS SPECIALIST 01/2001 01/2003 Company Name City State Responsible delivery technical functional HR, Payroll intranet applications support services BSC internal customers i.e. PeopleSoft, ADP, Webhire, Kronos, etc. Tracked monitored problems Support Center insure timely resolution. Prepared maintained documentation pertaining Systems operation user documentation. Identified, researched resolved areas improvement working users, operations development team. Involved various projects Application development events kickoff product going live. EDI COORDINATOR 09/1999 01/2001 Company Name City State Established furthered Trading Partner relationships customers, third party networks business units working implement expand EDI. Identified resolved day-to-day system/interface issues impacted customer satisfaction. Performed EDI Project Management. Identified implemented process improvement efforts within EDI structure customer order management, including system interface process improvements. Provided technical procedure resources developing new EDI transactions, customer reporting performance measurements. Responsible review analysis implementation guides Boston Scientific customers. Prepared documentation support Trading Partner mapping, implementation audit purposes. Responsible research maintenance database structure, common business practices operational procedures identify areas potential EDI system incompatibility. CUSTOMER SERVICE REPRESENTATIVE 11/1998 09/1999 Company Name City State Interfaced customers, company sales staff, via telephone electronic media process customer orders handled variety pre-sales post sales service functions. Responded requests company product information refered sales leads sales staff. Resolved customer problems answered inquiries calling within organization related departments. Responsible setting orders special product lines customers sales groups. Trained coached new hires customer service department CALL RECEIVER/CUSTOMER SERVICE 01/1998 11/1998 Company Name City State Handled emergency road service requests, courteously completely complying AAA's Five Diamond Service Standards. Resolved handled problem calls using AAA's Five Diamond Advanced Plus Service Standards. Assisted members hour trip route requests travel information. Recommended additional AAA products services increased sales southern New England area. Operate computer enter customer inquiries correct data needed using Windows 95. Assist supervisor training new employees customer service department. Education Training Bachelor Science Management Information Systems 2000 Northeastern University City State USA Associate Science Computer Scientific 1998 Quincy College City State",AUTOMOBILE
"AIR TRAFFIC CONTROLLER Summary Retired Air Traffic Controller 32 years experience working traffic En Route Environment. Performed OJTI, CIC ERAM SME duties, specializing ERAM automaton. Highlights Certified En Route Air Traffic control experience. Effective listening. Adaptable. Fast learner. Strong collaborative team Member. Application risk-management Principles. Learning style assessment. Accomplishments Preformed comprehensive Analysis Federal Aviation Administrations En Route Automation Modernization (ERAM) upgrade I member Independent Operational Assessment (IOA) team performed comprehensive Analysis ERAM upgrade National Air Space System (NAS). I performed in-depth triage ERAM anomalies 16 different ARTCC ERAM Subject Matter Expert (SME). And times made recommendations, kind adaptations local Automation could made enhance ERAMs performance particular facility. Experience Air Traffic Controller 08/1983 12/2015 Company Name － City State While working 32 years En Route Air Traffic Controller (ATCS) En Route environment, I maintained safe, orderly, expeditious flow air traffic NAS. I expert various disciplines air traffic control maintaining least minimum separation standard's, adhering procedures regulation set forth Federal Aviation Administration. 04/2013 01/2015 Was National En Route Automation Modernization (ERAM) Subject Mater Expert (SME) visited 16 En-Route Air Traffic Control Centers (ARTCC) identified ERAM anomalies. In addition documenting ERAM's undesirable process, also recommending adaptation changes resulted desired behavior affected facility. When documenting ERAM anomalies, consulting ERAM work-a-rounds, I conducted training controllers sectors working traffic, concerning ERAM functionality. During collateral duties IOA team member National ERAM SME, I able maintain currency every month, conducted OJT. 09/2008 04/2013 Served National SME FAA's Independent Operational Assessment (IOA) team. As team member I collected data collaborated final report concerning operational readiness ERAM's National Deployment. 28 years experience working transition sectors domestic Air Traffic Services Oceanic Air Traffic services. This airspace required manual coordination route, altitude time estimates Oakland Oceanic sectors; well establishing oceanic separation standers affected flight entering oceanic sector. This Radar-Non Radar environment required correlate flight plans incoming outgoing tracks, either terminate re-identify flight Radar environment. Worked Arrival Departure traffic In Seattle-Tacoma International Airport (SEA) 32 years. This required closely working level 5 Approach control, facilitating separation aircraft transition phase flight terminal En Route environment. This requires strong working knowledge geography expediting flight flight plans, working within flow control restriction, weather, volume limitations. And wide acceptance GPS navigation required long range vectoring, required consideration weather traffic situations. Sequenced traffic Seattle Approach (S46) high sectors (above FL230) low sectors (below FL240) well converging routes, sectors Cascade Mountains, introduced weather, train factors. With 28 years experience working aircraft transitional phase flight (back forth terminal En Route) I extensive knowledge experience different types route structures including new Advanced R-NAV SID's STAR's descend climb via phases transitioning En Route Terminal environment. As well conventional types En Route navigation like Jet routs, victor airway, ""Q"" routs, ""K"" fixes, well point-to point GPS/RNAV/ Latitude/longitude Navigation, conventional SID's STAR's. I worked daily military training flights IR VR routes, airspace reservation moving ALTRAV special Use airspace (SUA). I experience Naval (P3, F18, E2, A6 EA6 aircraft, Air force (F16, F15, F4, C17, C141, KC35, B2 B52), Army (A10, UH60, AH64), Air National Guard (F4, F15 F16) missions. The sectors I certified Naval, Air force, Army bases joint civilian/Air National Guard base. My experience involves clearing fighters recovering fighters special use airspace, well air refueling missions helicopters Army back forth base training grounds. Controlled cross border flights USA Canada 32 years. Experience includes passing manual time estimates, flight plans, making taking manual hand offs via voice calls. Also experience limitations CATTS (the Canadian version ERAM) ERAM's interfaces are. Have 32 years experience providing approach control services uncontrolled, tower controlled airports. One tower-controlled airports Paine Field Everett, WA. Pain field (PAE) key airport Boeing Company manufacturing process, worked closely Boeing testing certification process new airplanes. Also Pain field airport many new pilots would go multiple practice approaches training. This environment meant traffic pattern Paine field large variety aircraft, Large commercial aircraft, navy fighters small single engine trainers, required separation sequence traffic apply wake turbulence procedures many instances. While providing approach control services PAE, meet requirements use 3NM separation area. This required vigilantes fare aircraft RADAR antenna, adding complexity particular airspace, West side water, low lying land; train rose quickly East, required different techniques lost com vectoring final approach course. Preformed duties SME Plans Programs (ZSE-510) consulting feasibly releasing equipment Airways Facilities maintained. Preformed SME duties Airspace (ZSE-520) working letters agreements adjacent facilities, well airspace changes. During My involvement Airspace SME, I part team involved major sector realignments facilitated arrivals departures South East SEA; well traffic transiting Seattle (SEA) Portland OR (PDX). During realignment also collaborated procedures sector alignment Vancouver Canada (YVR) Arrivals Departures South. Also I also involved initial stages National High Altitude Redesign. April 1991 I certified Controller Charge (CIC). As CIC I responsible tasks First Line supervisor would dally operations. Assigning work, opening closing sectors, handling Emergences, approving leave shift changes prescribed guild lines. December 1987 I certified On The Job Instructor (OJTI). November 1986 I Certified Certified Professional Controller (CPC) Area C Seattle ARTCC. Then September 1988 I voluntary transferred Area A Seattle ARTCC, became area rated May 1989 retirement January 2016. Education Safety Risk Management 2013 On-The-Job Techniques instructors 1992 Controller Charge Training (CIC) 1991 Recertified June 2015 June 2014 May 2011 November 2000 On-The-Job Instructor Training 1987 Recertified November 2007 November 2000 January 1992 Associate Applied Science Manufacturing Engineering Highline Community Collage － City State USA Affiliations National Air Traffic Controllers Association Skills En Route Air Traffic Controller: August 1983 January 2016 I accomplished OJTI able train many different learning styles Good listing skills Good Team Member Fast learner Strong understanding ATC Automation processes strong understanding ATC rules procedures Expert vectoring speed control skills",AVIATION
"SENIOR ACCOUNTANT Summary Capable Accountant successful managing multiple projects consistently meeting deadlines pressure. Extensive knowledge accounting software processes. Insightful self-directed seven years experience delivering quality. Employed critical thinking skills examine issues develop best practice solutions. Currently working towards becoming CPA. Experience Senior Accountant September 2014 Current Company Name － City State Founded 2010, Panda Power Funds private equity firm headquartered Dallas, Texas, ability develop, acquire, construct, finance operate large-scale, natural gas-fueled power generation facilities. PPF raised $6 billion fund operates 6 power plants throughout United States. ​ Prepared financial statements different projects monthly, quarterly basis Prepared journal entries, account analyses, reconciliations internal reporting four day financial close Reconciled sub-ledger general ledger account balances Assisting budget preparation preparing monthly budget/forecast variance analysis P&L Maintained reconciled fixed assets schedules Assisted writing accounting policies key accounting processes Assisted implementing EPICOR fixed assets module replace Excel depreciation schedules Directly responsible coordinating managing payroll 50 employees bi-weekly basis including resolving problems issues payroll manager ADP. Project Accountant April 2013 September 2014 Company Name － City State Prepare monthly draw report various projects Brandywine, Liberty Patriot. Monthly preparation budget forecasting Provide support project management monthly variance analysis budget forecast. Prepare journal entries related prepaid expenses, adjustments, accruals inter-company transactions. Responsible booking reconciling inventory, supplies, payroll cash reconciliation. Align corporate operational initiatives supporting financial accounting documentation Prepare reconcile monthly financial statements timely basis. Responsible projects Accounts Payable process. Resolve vendor request discrepancy matters. Assist month end closing year end close Process ADP Payroll Temple Sherman O&M backup payroll specialist PGS. Staff Accountant September 2010 March 2013 Company Name － City State Maintained full accounting records multiple range clients service, wholesale retail industries. Computed taxes owed prepared tax returns ensuring compliance payment, reporting tax requirements. Responsible preparing monthly financial statements 30 corporations. Handled responsibilities analyzing month end financial reports performed account reconciliations. Comprehensive knowledge General Ledger. Assisted preparing IRS Forms 1120 1120S. Entered invoices managed accounts payable ensuring accuracy financial statements. Performed tasks posting checks, tracking General Ledger accounts, posting Journal entries. Prepared closing Journal entries year-end. Ensured filing compliance Sales Franchise Tax deadlines 50 clients. Analyzed, prepared input Payroll data. Ensured compliance applicable state federal wage hour laws. Prepared weekly, monthly quarterly payroll reports including 941, 940, TWC, W-2/W-3 &1099. Resolved issues clients daily basis. Established relationships client personnel different levels Administered online banking functions. Trained new staff various different functions. Education Training Master Science Accounting Information Management 2012 University Texas Dallas- Naveen Jindal School Management Accounting Information Management GPA: 3.7/4.0 Magna Cum Laude Graduate Bachelor Science Accounting Information Management 2010 Accounting Information Management GPA: 3.8/4.0 Magna Cum Laude Graduate Skills Account reconciliations, accounting software, accounts payable, Bank Reconciliations, filing, financial reports, Financial Statement Preparation, financial statements, Forecasting, General Ledger, General Ledger accounts, General Ledger Accounting, month end closing, Quick Books, Sales, tax returns, monthly variance analysis Activities Honors The Professional Program Accounting YMCA Beta Alpha Psi Alpha Kappa Psi (Mu Rho Chapter) Additional Information",ACCOUNTANT
"HR GENERALIST Summary Dedicated focused Administrative Assistant excels prioritizing, completing multiple tasks simultaneously following achieve project goals. Seeking role increased responsibility authority. Highlights Microsoft Office proficiency Excel spreadsheets Meticulous attention detail Results-oriented Self-directed Time management Professional mature Self-starter Legal administrative support Experience 11/2008 08/2014 HR Generalist Company Name － City State Managed visa related employment processes non-immigrant faculty staff. Improved productivity enhanced visa related services. Improved operational structure developing guidelines tools internal external administration non-immigrant employment procedures Reduced internal employment authorization processing times approximately 30 percent. Prepared, reviewed submitted petitions USCIS adjudication Maintained electronic database petitions filed Served university point contact USCIS. Developed presented university guidelines adhere mandates presented USCIS, USDHS USDOS Presented monthly orientation Created, edited internally distributed bi-annual newsletter Maintained HR Website 05/2000 11/2008 Coordinator Company Name － City State Provided advice faculty, staff, scholars students interpreting complex regulatory guidelines. Thoroughly prepared filed non-immigrant petitions USCIS non-immigrant students employees. Maintained highly confidential sensitive data Identified Designated School Official non-immigrant student programs Alternate Responsible Officer overseeing J-1 Exchange Visitor Program J-1 employees Assisted foreign nationals obtaining H-1B visa status employment U.S. Coordinated bi-annual student orientation Created training programs; supervised trained volunteers Supervised Administrative Assistant student employees Managed coordinated student activities. 05/2000 11/2008 Coordinator/International Student Advisor/Secretary Company Name － City State Drafted meeting agendas, supplied advance materials executed follow-up meetings team conferences. Managed receptionist area, including greeting visitors responding telephone in-person requests information. Designed electronic file systems maintained electronic paper files. Handled media public relations inquiries. Planned meetings prepared conference rooms. Wrote reports correspondence dictation handwritten notes. Dispersed incoming mail correct recipients throughout office. Made copies, sent faxes handled incoming outgoing correspondence. Created PowerPoint presentations used business development. Organized files, developed spreadsheets, faxed reports scanned documents. Managed daily office operations maintenance equipment. Education 8/2013 ABA Approved Paralegal Program Certification 8/2013 BA Justice Studies Montclair State University － City State Justice Studies 06/2002 AS Psychology Essex County College － City State Psychology Certificate SHRM Essentials Human Resource Management, 6/2013 Program Highlights *Performance Management Critical Analysis *Recruitment Selection Strategic Planning *Effective Human Resources Management Establishing Competencies New York Institute Technology － City Publications Identified Department State Alternate Responsible Officer Exchange Visitor Programs recognized United States Citizenship Immigration Services Designated School Official. Conference Presenter, National Association Foreign Student Advisors (NAFSA) 2012 Appointed Acting Assistant Director (Coordinator) International Students, 2000 She brings calm attention detail approach places customer number one focus activity service. This style works. It benefits us."" 2008 Annual Performance Evaluation, NJIT Overall Performance Level -Outstanding. Lisa quality employee. She often works beyond contractual hours complete task. This office could operate current modus operandi without efforts."" 2008 Annual Performance Evaluation, Merit Proposal, NJIT Thank steadfast style contributions make office. You truly valued."" 2006 Annual Performance Evaluation Notification, NJIT Overall Performance Level Commendable/Outstanding. She calm, humorous, personable model patience."" 2004 Annual Performance Evaluation, NJIT Overall Performance Level Outstanding. Skills administrative, Administrative Assistant, bi, conferences, database, special events, filing, Human Resource Management, HR, Human Resources Management, Excel, Exchange, Microsoft Office, Office, Outlook, PowerPoint, Word, newsletter, Paralegal, Performance Management, processes, Publications, Recruitment, Strategic Planning, Supervisor, training programs, travel arrangements, Visio, Website, workshops, annual reports",HR
"ASSOCIATE CONSULTANT Professional Summary 7+ years experience Analysis, Design, Coding, Testing, Database Administrator Production Support application software Mainframe platform. Having working Domain experience areas Banking, Financial, Warehouse, Legacy System. Extensive hands experience IBM Mainframe Application programming using COBOL II, CICS, JCL, DB2, VSAM, UNIX. Using BRIO generation Usage Reports. Extensively used debugging tools XPEDITOR, IBM DEBUGER. Hands experience DB2 tools QMF, SPUFI, FILE-AID, DB2 Admin, DB2 command editor. Expertise using configuration management tools ENDEVOR, SCLM. Good exposure Analysis Designing Documents like Software requirement Specifications (SRS) specification design documents (HLD LLD). Expertise using scheduling tool OPC. Excellent Problem Troubleshooting, Problem resolution root cause analysis. Excellent knowledge Batch Online Systems running Mainframes. CERTIFICATIONS: IBMCertified z/OS Database AdmiN,DB2 Application Developer DB2 UDB V8 family Fundamentals Certifications. Key Skills OS MVS, OS/390, Z/OS, Windows, UNIX. Databases DB2,VASM ORACLE, SQL. Tools/Utilities TSO/ISPF, RACF, OPC, QMF, FILE-AID, SPUFI, XPEDITOR, ENDEVOR, ABEND-AID, SDF, DCLGEN, SUPER-C,IBM SORT, ICETOOL, BMS, Quality Center (8.2), Clear Quest, Fault Analyzer, SDSF, FTP,IBM UTILITIES, JCL UTILITIES. DB2 ADMIN PANEL,SONAR,RDZ,MQ Shooter Languages COBOL, JCL, CICS, VSAM, SQL, HTML, XML, JavaScript, REXX Java PC Applications MS-Word, Excel, MS-Office, MS Access. OLTP CICS. Experience Associate Consultant October 2010 July 2014 Company Name － City State HSBC CORE BANKING October 2010 July 2014 Company Name － City HSBC Database DB2 9.0 Team Size 10 Role Developer -> Team Member -> Team Lead Env Mainframe Z/OS Technology IBM-MVS, DB2, SPUFI, Scheduler, REXX, JCL/PROC, VS COBOL-II, COBOL, CICS, ENDEVOR, EXPEDITOR, R2DS, MQ Roles Responsibilities: Managed Team 7 members Proactively taking responsibilities demanded Done Resource Management activities: Resource Onboarding, Fun Fridays, News-Letter, team outings, Daily status reporting, Leave management, timesheet management without schedule slippage Mentored new team members solve technical issues prepared documentation commonly occurring technical issues. Worked different modules streams project tenure: Product parameters Account maintenance Cheque management Account value Taxation Advice, statements reporting Exception handling Bulk inputs Fees Interests OAM Gained in-depth core banking knowledge like important control record setup, complete transaction flow account application fees interest account. Providing design proposals Development new programs handle various functions banking activities online batch. Creating CICS MAP scratch developing Presentation layer service programs As coordinator various releases, taken responsibility daily status reporting follow ups required, resolved proactively functional/technical hurdles impact deliverables, resulted timely flawless delivery releases Creating High level design document providing best architectural solution possible Providing Techinical Specifications based business requirment. Proving solutions performance tunning working testing part, STUB creation activity tunning Creating UTP service online programs Tracking reporting defects SIT sent status reports required Working POC project E2E process reengineering activity Resolving production issues, Abends tickets, working code changes, scheduling change, bug fixing, completing adhoc business requests priority work. Gain ability work high pressure complete deliverables time high quality Working team, team members similiar experience proving among would also one important achivement Active player project allocating tasks within team timely delivered tasks clients Involved various Reviews project deliverables Document Reviews, Code Reviews, peer reviews Handle responsibility arranging knowledge improving sessions team includes domain knowledge, technical sessions walkthrough projects team member knowledge projects platform Emphasis preparing document every phase project like testing reports, learning's project, technical issues faced project solved someone else faces directly refer document solve less time. Creation STUB program Batch modules manipulation 20 million records Working Performance Testing Tuning different Batch programs. Active participation Impact Analysis, Coding Unit Testing, AIT SIT phases. Involved various Reviews project deliverables Document Reviews, Code Reviews, peer reviews Involved Retrofit activity Reviews. Working SIT defect resolution team. SYSTEM ENGINEER March 2007 October 2010 Company Name － City State Education MBA Finance 2011 Symbiosis University － City State INDIA BE Computer Pune University 2005 Accomplishments OHCB project development new platform processing banking business HSBC mainframes Currently project SIT phase Term Deposit initial design Lending. As part one HSBC initiative HSBC Developing new product named OHCB Mainframes platform existing functionality existing core banking product HUB AS400. In conjuction current functionality HUB, HSBC decided include additional functionality OHCB meet One HSBC solution. Currently 53 countries uses HUB primary banking system. OHCB architecture totally service based remains loosely coupled interact OH (One HSBC) financial product like OH payment, OH forex, OH cards OHCDM etc easily. This flagship project HSBC OHCB deployed 85+ countries HSBC currently business year 2020. 2. IBM INDIA PVT LTD, Pune (System Engineer: Mar 2007 Oct 2010) PROJECT: MIW (MARKETPLACE INFORMATION WAREHOUSE) Developer DBA Apr 2009 Oct 2010 Client IBM, USA Tools SCLM, RMDS, DB2 Admin Panel, Spufi, QMF, Brio. Platform Z/OS. Languages PL1, JCL, VSAM, DB2. Database DB2 8.0 9.0 Team Size 7 Roles Responsibilities: DBA Activities (Solving user queries, Loading Unloading data, Authorization, Execution Utilities) Change request estimation updating scheduling, project metrics management using RPM tool Active participation Application design. Responsible Change Request Management, Code development delivery Creation BRIO Reports Unit testing documenting unit test results. Review program specifications, unit test specifications unit test results Production Support (L3) Resolution abends Description: Marketplace Information Warehouse (MIW) part IW suite applications. MIW houses multiple sources data makes data easy use cleaning, processing, linking, defining data faster delivery information critical business needs sales marketing professionals. Data licensed external sources compiled IBM internally. MIW receives External data Vendors. MIW refines process raw information received different vendors useful information, loaded DB2 tables. IBM sales marketing team access data using different online interfaces. The information MIW receives process differ different vendors. PROJECT: LDW ESW Developer Apr 2007 Mar 2009 Client IBM, Germany Platform Z/OS. Tools Spufi, QMF, Brio, DB2, TSO/ISPF Team Size 2 Roles Responsibilities: Responsible Application design. Production Support. Creating Report BRIO depending Requirements. Scheduling jobs OPC. DBA Activities. Participate project meeting. Description: EBI (Enterprise Business Information) Operation includes three batches, one GEO (EMEA, NA AP) running overnight. The batches feed daily IDOCs CBS located SAP environment S&D IW located MVS/DB2 environment FODS (Fulfillment Operational Data Store). The LDW ESW physically located MVS/DB2 environment UK/Portsmouth UK MVS TSOBA. There direct access LDW ESW system TSOBA common users (key users LCM direct access). Edge-On-Demand used front-end tool BRIO query tool behind. It's WEB based solution, supports different formats (BRIO, HTML, L123). PROJECT: LDS (LEGACY DATA SYSTEMS) Developer Oct 2007 Mar 2009 Client IBM, Germany Platform Z/OS. Tools Spufi, QMF, Brio, DB2, TSO/ISPF Team Size 2 Roles Responsibilities: Responsible Application design. Production Support. Creating Report BRIO depending Requirements. Scheduling jobs OPC. DBA Activities. Participate project meeting. Description: The Legacy Data Store (LDS) logical part EDW consists 12 tables. It system receives data Legacy Warehouse systems stores S&D Information Warehouse. The whole transmission system consists two parts: 1) The sending part Legacy Warehouse Country side 2) The receiving part S&D IW side For sending system exists S&D IW one dedicated receiving System. The sending receiving systems developed OPC job net running MVS. Each job net consists several jobs, usually executes one program, also jobs executing one. A program MVS/DB2 Utility PL/I Program. Because 12 tables fed, also 12 interfaces, responsible one target table. Dependent target table, every interface specific layout record format. The two subsystems communicate help trigger file. This file indicates sending action successfully completed data accessed receiving side. If trigger file received target side, processing take place. Skills analytical skills, banking, CICS, COBOL-II, COBOL, client, clients, Database, delivery, documentation, ENDEVOR, English, File-Aid, functional, Hindi, IBM, DB2, DB2 8.0, DB2 9.0, IBM-MVS, ISPF, JCL, Languages, team building, Team Lead, Mainframe, MS-Access, Windows, News-Letter, OS, Developer, PL1, Coding, proposals, QMF, quality, Quest, reengineering, reporting, REXX, scheduling, SPUFI, SQL, TSO, UDB, VSAM Additional Information PERSONAL DETAILS Date Birth 20-08-1983 Sex Female Marital Status Married Hobbies, Interest Watching movies, Listening music Swapanali Dhend",BANKING
"CONSULTANT Professional Summary Astute innovative attorney strong ability develop implement effective litigation case strategies write persuasive motions. Proven ability resolve complex cases clients' favor. Meticulous, conscientious, tenacious, organized, analytical, able thrive dynamic environments. Skills Court Procedures Legal Document Preparation Strong Researcher Strong Negotiator Organization Communication Leadership Team Player Litigation Management Detailed-Oriented Due Dilligence Deposition Motion Practice Regulatory Compliance Risk Management Strong Writer Civil Litigation Quality Assurance Professional Personable Analytical Work History Consultant 06/2014 Current Company Name – City State Serve consultant attorney major Virgin Islands' law firm represents individuals, classes, organizations plaintiff-side civil litigation, involving areas contracts, commercial transactions, trusts, bankruptcy, personal injury, discrimination basis race, national origin, sex, disability, age.​ Conduct legal research complex litigation matters. Draft pleadings, oppositions motion dismiss, summary judgment, daubert motions, appellate briefs. Conduct discovery. Interpret laws, rulings regulations individuals businesses. Special Assistant Corporation Counsel 03/2011 05/2014 Company Name – City State Served Special Assistant Corporation Counsel Special Federal Litigation Division, specialized division created defend City officials civil rights cases brought exclusively federal courts pursuant United States Constitution 42 U.S.C. Section 1983, misconduct claimed police, District Attorney, correction officer, Mayor City New York. Made frequent appearances federal courts managed heavy caseload. Evaluated cases negotiated settlements. Represented clients settlement conferences mediations. Drafted pleadings, memoranda, settlement agreements, motions, interrogatories requests production documents, initial disclosures, joint pre-trial orders, letters. Developed executed investigative strategies. Conducted discovery, including taking defending depositions, prepared cases trial. Investigated alleged criminal constitutional law violations. Conducted legal research analysis. Interviewed clients witnesses. Made presentations division attorneys supervisors regarding case developments strategies. Developed strategies arguments preparation presentation cases. Interpreted laws, rulings regulations clients. Attorney 01/2010 01/2011 Company Name – City State Served principal attorney practice primarily focused family immigration laws. Counseled clients variety matters including compliance various regulations codes. Conducted factual legal investigations. Drafted pleadings motions. Filed argued motions. Designed discovery plans conducted discovery. Developed successfully implemented case strategies. Negotiated drafted settlement commercial lease agreements. Represented client hearings. Consultant Attorney 12/2005 12/2009 Company Name – City State Served Consultant Attorney Assisting several law firms civil litigation, white collar criminal litigation, SEC DOJ investigations regarding matters involving allegations fraud, anti-money laundering violations, antiitrust violations. Analyzed financial documentation communications risk alerts Suspicious Activity Reports (SAR) identify regulatory risks whether company exceeded risk appetite violation company's procedures. Reviewed transactions communications fraud, illegal wire transfers, suspicious activities, breach contract, breach fiduciary duties, regulatory violations. Performed second level quality control review ensure documentation correctly annotated categorized prior production government regulators, adverse parties. Reviewed analyzed documents determine method calculating out-of-network benefits violated ERISA, RICO, Sherman Act state law. Conducted due diligence ensure merger/acquisition violate U.S. antitrust law. Conducted legal research, developed case theories, drafted memoranda. Assisted deposition trial preparation drafting privilege logs. Firms: Jenner Block; Arkin, Kaplan Rice; Debevoise Plimpton. Education J.D. Law May 2005 Fordham University School Law City State GPA: Fordham Journal Corporate Financial Law, Staff Member *Dean's recognition successfully representing client immigration case *Archibald R. Murray Public Service Award Fordham Journal Corporate Financial Law, Staff Member *Dean's recognition successfully representing client immigration case *Archibald R. Murray Public Service Award Fordham Immigration Rights Clinic City State The Honorable Cornelius Blackshear City State Bachelor Arts Criminal Justice May 2000 John Jay College Criminal Justice City State GPA: Magna Cum Laude Dean's List Recipient Bar Admissions Criminal Justice Magna Cum Laude Dean's List Recipient Bar Admissions",CONSULTANT
"LEAD AEROSPACE ASSEMBLER Summary Accomplished highly motivated aerospace assembler/technician solid history achievement completing large structural assemblies, micro/miniature component repair cable repair rotary fixed-wing aircraft platforms. Proficient interpreting blueprints, working others meeting production deadlines. Seasoned leader experience tactfully communicating others order train competent job. Skills Critical Thinking Decision Making Hand/Power Tools Thoroughly Inspects Work Problem Solving Time Management Troubleshooting Experience Company Name City State Lead Aerospace Assembler 06/2016 Current Trained led team six assemblers quickly efficiently build landing gear beams Ensured equipment properly installed working correctly. Planned work determined appropriate tools equipment needed workday. Processed work orders prioritized jobs. Communicated prior shift assess work needs day. Company Name City State Aviation Electronics Technician 09/2011 10/2015 Adjust, repair, replace malfunctioning components assemblies circuit boards using hand tools soldering irons. Test troubleshoot instruments, components assemblies, using multimeters. Connect components assemblies transformers, relays, switches, in-flight refueling systems, etc. Read interpret maintenance manuals, technical publications, engineering diagrams determine feasibility method repairing defective components. Keep records maintenance repair work. Coordinate work engineers, technicians aircraft maintenance personnel. Inspect completed work certify maintenance meets standards aircraft ready operation. Education Training Administration Justice 2018 College Canyons City State Projected Graudation Date: Summer 2018 Certificate 2012 Naval Fleet Training Center City State Micro-miniature Electronics Repair Certificate 2011 Center Surface Combat Systems City State Miniature Electronics Repair Certificate 2011 Naval Air Technical Training Center City State Aviation Electrician's Mate Strand High School Diploma 2010 Diamond Ranch High School City State",AVIATION
"ENGINEERING PLANNING MANAGER Experience Engineering Planning Manager May 2015 August 2017 Company Name － City State Company manufactures ankle monitoring systems. Maintain inventory. Maintain Manufacturing Orders issues receipts. Senior Manufacturing Project Engineer May 1996 March 2015 Company Name － City State Company (OEM CMS) manufactures PCB's, DH tools electronics, box builds, etc. Supervise Planning Departments. This involved reviewing orders, monitoring shortages reviewing work order reports discrepancies, resulted reducing delivery times customer. Coordinate purchasing proper scheduling component parts drawings bills material. Results faster turnaround times customer. Resolve customer issues involving deliveries, plant customers' location. Results improved customer relations. Translate customer documentation planning system accurate processing. Implement paperless document, capacity/demand system, resulted faster turnaround. Train employees MRP software, capacity/demand, paperless manufacturing system. Results improved product quality shipment improvements. Production Planner June 1995 May 1996 Company Name － City State Company (OEM) manufactures engine panels gauges. Determine labor requirements meeting production schedule improving deliveries. Determine ship dates, order maintain inventories, schedule work department. Results lower inventories improved deliveries. Production Manager July 1994 June 1995 Company Name － City State Company (OEM) manufactures battery cell research equipment. Determine production schedule material/ labor requirements. Responsibilities included planning, purchasing, engineering, production engineering, shipping/receiving, drafting, developing outside vendors. Department Supervisor/Planner December 1992 July 1994 Company Name － City State Company (OEM) manufactures engine panels gauges. Determine labor requirements production schedule. Results include lower costs. Plan ship dates, order maintain inventories, schedule work department. Improvements customers' costs seen. Manage order ship dates customers. Improved overall shipments. Production Supervisor January 1988 January 1992 Company Name － City State Company (OEM) manufactured pcb's test equipment. Supervisor high volume printed wiring board assemblies. Plan work schedule department improve shipments. Manage people, process, ensure continuous flow product operation. Results faster shipments improved costs. Manufacturing Engineer January 1981 January 1988 Company Name － City State Company (OEM) manufactures Variable Speed Drives. Plan products division. Implemented procedures improved shipments. Manufacturing engineer variable speed drives. Includes testing, assembly parts, designing BOM's, router's, special instructions installation. This help improve manufacturing output. Liaison engineering, manufacturing, field service resolving, improving, manufacturing. Promoted various positions inventory control, production control supervisor, production supervisor. Education Bachelor Business Administration 1996 Langston University － City State Magna Cum Laude GPA: 3.5 Summary Seeking long term position. Supervise/manage planning departments 10 years improvements seen production rates shipments. Manage/supervise estimating quoting departments reduced costs. Experience reviewing documentation BOM's, routings, SOP's, routings, change management, led reduced costs improved deliveries. Implement demand/capacity system electronic work instruction system, led faster shipments customer. Experience includes ISO, Lean, Six Sigma, APICS environments. MRP/ ERP systems include WDS, Syteline, Microsoft Great Plains, others. Certifications SharePoint (Advanced) Adobe Acrobat (Advanced) MRP/ERP (Advanced) Altium/Protel (Intermediate) Excel (Advanced) AutoCAD (User) Word (Intermediate) CompliantPro (Advanced) PowerPoint (Intermediate) Shop Floor Control (Advanced) Access (User) Polydyne Quote Software (Intermediate) Windows (Advanced) WDS MRP Software (Advanced) Outlook (Advanced) Syteline MRP Software (Intermediate) Project (Intermediate) MS Great Plains (Intermediate) Skills Adobe Acrobat, AutoCAD, CMS, customer relations, delivery, designing, documentation, drafting, electronics, Train employees, ERP, Great Plains, Maintain inventory, inventory control, Manufacturing engineer, Access, Excel, Outlook, PowerPoint, SharePoint, Windows, Word, MRP, Protel, purchasing, quality, receiving, research, router, scheduling, shipping, Supervisor, test equipment, wiring",ENGINEERING
"PRE-PRESS GRAPHIC DESIGNER Summary Creative, hardworking designer seeking full-time desktop job, educated graphic artist, past experience business world desktop publisher laying designs printed mail advertisements, local government designing new websites graphics different agencies within system, later government printing reproduction center creating documents printed press copiers. Skills Adobe InDesign, Photoshop, Illustrator, Acrobat Professional Strongly familiar Microsoft Word, Excel, PowerPoint, Publisher also QuarkXPress Basic knowledge web development Adobe Dreamweaver, HTML, WordPress Able perform graphic design administrative functions Able work team player independently Experienced using phone, fax, email, copiers printers Provides excellent customer service (in-person, phone, email, interoffice mail) Prioritizes calmly handles multiple projects requests Listens directions, takes notes later reference, follows procedures Knowledge design setup computer jobs printed outside vender in-office copiers Experience 01/2008 Current Pre-Press Graphic Designer Company Name － City State Create new designs variety items like manuals, newsletters, posters. Use templates updated documents like envelopes, letterheads, business cards. Proof jobs initial final customer approval. Manufactures high-quality PDF file digitally proofing, photocopying offset printing. Performs file backup organizes system easy recovery. Maintains monitors supply inventory orders items needed. Operates photocopying equipment, includes sending approved documents printer. Assists bindery department, using folder manual paper cutter small jobs. Also use bindery equipment, like fastback GBC binding spines. Mounts laminates foam boards, manually trims size. Ensures timely submission files production. 04/2000 01/2008 Web Designer Company Name － City State Created new sites made updates current sites; created graphics use web pages; scanned documents converted digital files links sites; maintained updates corrections sites; answered email phone call requests departments site changes; proofed pages emails sending live internet. 06/1998 02/2000 Desktop Publisher Company Name － City State Performed set-up conversion documents Mac PC UNIX systems; used QuarkXPress Mac set-up many jobs; sent network used programmers ""targeted"" direct mail printouts; trained new team staff members; helped clean-up company shut down. 06/1997 03/2000 Graphic Designer Company Name － City State Temporary office jobs using Macintosh computers design files printed various companies like:. Alltel Publishing. Cleveland School District. HKM Marketing Communications. Nationwide Advertising. Education Training May 1997 Bachelor Fine Arts Alfred University － City State Work History Company Name Skills administrative functions, Acrobat, Adobe Dreamweaver, Photoshop, Advertising, backup, Basic, business cards, conversion, excellent customer service, direct mail, email, fax, graphic design, graphics, HTML, Illustrator, Adobe InDesign, Mac, Macintosh computers, Marketing Communications, Excel, mail, office, PowerPoint, Publisher, Microsoft Word, monitors, network, newsletters, takes notes, PDF, copiers, posters, printer, printers, proofing, quality, QuarkXPress, supply inventory, team player, phone, UNIX, web development, web pages",DESIGNER
"ENGINEERING SUPERVISOR Summary I Mechanical Engineer 8 years product design experience emphasis non-metallic materials used oil field-related equipment, well year HVAC experience. Proficient CAD FEA software, I also experienced ISO document control processes ASTM/API/NORSOK requirements. My leadership skills exemplified dedication, strong work ethic, ability motivate colleagues example. I seeking position industry-leading manufacturing design corporation, I believe work experience management skills render excellent candidate position. Highlights Plastics Manufacturing Processes Process Engineering QA Management New product design development Proficient AutoCAD, Bluehill testing software, Solidworks, Algore FEA, Matlab, Microsoft Office *ISO 9001/AS9100 standards ASTM Material testing chemical evaluations materials Design drafting custom seal solutions Experience ProE, Ansys, LabView Experience Company Name June 2010 Current Engineering Supervisor City State 33 million global manufacturer supplier precision machined plastic composite components Lead designer high pressure choke gate valve seals used widely throughout oil field Upheld quality standards earned AccuSeal facility ISO 9001 AS9100 certification Created material specifications performed physical property testing materials ASTM standards Develop conducted process qualification PEEK injection molding PTFE compression molding processes used AccuSeal Oversaw NORSOK API qualification PEEK PTFE materials Accuseal facility Project lead building implementation HPHT testing equipment AccuSeal. Company Name June 2007 June 2010 Design Engineer City State 200 million global manufacturer supplier sealing components Designed developed new sealing solutions oil field service ranging pumps, downhole tools, subsea equipment using rubber, plastic, composites materials Preformed material evaluation chemical physical compatibility customer applications Created custom application testing compression force, pressure blow downs, cyclic bending wrote test reports various seals customers seals Energy Testing Balance (Austin, TX) Testing qualification Industrially HVAC systems. August 2006 May 2007 Project Engineer Qualified instillation HVAC systems new renovation academic facilities throughout Texas. Performed flow calculations using AMD multimeters, vibration measurements, electrical measurements. Participated weekly site meetings contractors review report open action items, keeping project schedule. Delegating work contractors ensure timely completion. Education University Texas 5/2006 BS Mechanical Engineering City State Mechanical Engineering FE-Texas 4/2010 Skills academic, Ansys, API, AutoCAD, Balance, drafting, HVAC, ISO 9001, LabView, Manufacturing Processes, materials, Matlab, meetings, Microsoft Office, multimeters, oil, Process Engineering, processes, product design development, Project lead, quality, QA, renovation, testing software, Solidworks",ENGINEERING
"BUSINESS DEVELOPMENT MANAGER Summary With 11 years diverse managerial marketing experience penetrating domestic international markets including Manufacturing, Engineering, Food IT, I honed communication marketing research abilities gauge demand products explore new clients. Having managed several big projects, I learnt maintain equanimity pressure achieve goals cross functional team member individual contributor. Skills Determined team player. Versatile sales techniques. Team Building Time management skills ability prioritize results. Proficient PowerPoint, Word, Excel online survey tools. MS Access, Oracle basic Operating Systems: Windows 95/98/2000/XP/Vista/NT servers, MS DOS, Linux, Mac OS X ERP: Basic SAP R/3, SAP PP, SAP MM knowledge Software/ Applications: Internet Explorer, Outlook, Outlook Express, QuickBooks Editing Tools: Adobe Photoshop, Corel Draw General Productivity: MS Office Project Management Tools: Microsoft Word, Excel, PowerPoint Experience Business Development Manager February 2015 May 2017 Company Name － City Responsibilities Project 1:. Closed $200 million deal fabrication welding work burners Reliance Industries (India) Partnership Precision Industries Inc. LA, USA). Oversaw aspects new plant development work Rajkot (India). Saved $20 million Reliance Industries burner designs. Supervised team 18 including Direct Indirect People. Negotiated saved 15% purchase cost new welding machineries valuing $7.5 million. Responsibilities Project 2:. Introduced represented Genie, Terex Co. world leader Material Lifts Aerial Work Platforms India. Oversaw advertisement, promotions sales services launch. Sales grew $10 million within year saw increase 5% next year. Infused concept SNAPON ABCD report, required sales service individuals weekly basis. Championed idea intranet site FAQ's, Brochures, Parts List, Presentations, Competitor info. Led team 20 people Terex Sunag marketing, positioning pricing strategy. Recognized best employee month sales performance 2015. Developed active approach solving client sales issues, devising service teams operators appointing new local distributors. Planned executed shock awe campaign punch line Genie, India! Using concept selling approach. Projected monthly volume, penetrations, new business acquisitions versus company spend met objectives. Responsibilities Project 3:. Grew expanded market highly technical heavy equipment's like hand tools, power tools, rotating union, etc. manufactured Ansul USA, Snap On etc. Indian market. Headed new sales development team areas Automobiles, Petrochemicals, Defense, Aviation, Railways, Machine Tools, Steel etc. Established 5 new SKU's, one triggering $2.5 million additional sales revenues, 15% higher previous year. Attend industry functions, conferences, tradeshows. Monitor market conditions identify opportunities campaigns, services, distribution channels leading team sales marketing. Maintained comprehensive knowledge new technology/equipment report mid senior level management. Study risks potentials involved integrating new venture companies. Product Development Manager July 2009 November 2015 Company Name Oversee life cycle designing sales 2.5HP Engine Asian Gulf markets. Participated trade shows brought 12 new clients. Collaborated engineers improve engine fuel efficiency 5% 15%. Designed new horizontal drilling machine crankcase reducing rejections 20%. Renegotiated deals crankcase vendors solved quality problems appointing new vendors. Promoted Product Development Coordinator Manager 2011. Hired supervised crew 7 Product development 2.5 HP engine. Fixed problem cracking crankcase engine color running prototype engine field. Managed product-related support, feedback inquiries customers understand market opportunities. Acted leader development product planning, marketing product strategy. Furnishing information sales forecasts special reports management. Product Development Manager January 2008 March 2009 Company Name － City Promoted install 1st ever wireless restaurant order management software solution India via touch-pad devices. Oversee software sales lifecycle closing delivery ensure functional, updated supported. Converted 60% potential 50 clients buyers end first year. Achieved quarterly target $2 million first month product launch. Appreciated self-idea ""Service Desk"", saving 5% advertising cost. Offered changes custom made MIS reports per client needs. Collaborated internal teams formulate strategies technical changes software. Daily use MS office tools feed data evaluate target market. Solved sales technical issues visiting client locations. Marketing Research Analyst February 2005 March 2006 Company Name Performed market research SWOT analysis Amul Products, largest Food Company, marketing milk milk products India study effectiveness brand. Integrate market research information company system develop new leads. Identify effect-cause relationships financial outcomes marketed actions, thus raising profitability. Used research tools understand target market competitors, increasing response rate 30%. Utilized excel charts, graphs PowerPoint portray results complex analysis. Conducted ambush marketing category-specific product anticipate customers' future needs. Used quantitative qualitative methods consolidated information actionable reports presentations. Education Training Master Business Administration (M.B.A) Marketing May 2009 University Pune India Marketing Bachelor Business Administration (B.B.A) May 2007 University Gujarat India CERTIFICATIONS TRAINING Training SAP Production Planning (PP) SAP Materials Management (MM) Certificate Introduction Python Programming Udemy Certificate Introduction Python Data Science Udemy Skills acquisitions, Adobe Photoshop, advertising, approach, Automobiles, Basic, Brochures, budget, charts, closing, color, concept, conferences, Corel Draw, client, clients, Customer service, Databases, Decision Making, delivery, designing, Editing, ERP, Senior Management, financial, functional, graphs, hand tools, HP, Internet Explorer, Team Building, Linux, Machine Tools, Mac OS, market research, marketing, market, MS Access, Excel, MS Office, Outlook, Outlook Express, PowerPoint, PP, 2000, Windows 95, 98, Word, Microsoft Word, MIS, MS DOS, Multi-tasking, Negotiating, networking, next, NT servers, Operating Systems, Oracle, order management, positioning, power tools, Presentations, pricing strategy, Problem-Solving, development product, Product Development, marketing product, Programming, Project Management, Python, quality, QuickBooks, Research, selling, Sales, sales development, SAP Materials Management, SAP MM, SAP, SAP PP, SAP R/3, strategy, Strategic, Strategic analysis, team player, Time management, trade shows, Vista, welding",BUSINESS-DEVELOPMENT
"CONSULTANT Summary Versatile Management Professional trained Insurance, Healthcare, Project Management, Operational Leadership thrives dynamic, challenging fast-paced professional environments. Assertive enthusiastic, extensive knowledge risk management business administration unsurpassed work ethic. Highlights B2B sales service Process improvement strategies Contract review management Healthcare Long-term care product expertise In-depth knowledge markets relationships Claims file management processes Medical terminology coding knowledge Insurance fraud expertise Mergers acquisitions knowledge Lean, Agile, Six Sigma, Project Management (PMP) Coursework Project development life cycle management Business management methodology procedure development Business requirements analysis workflow planning quality assurance Regulatory compliance; SOX financial audits; HIPPA; Fair Credit Act experience Experience Company Name City State 07/2014 08/2015 Developed managed annual budget excess $6 million actively seeking ways eliminate reduce expenses exceeding revenue expectations. Drafted action plans led meetings department executives review project status proposed changes initiatives. Monitored costs, timescales resources used achieve reserve accuracy claims closure projects well staffing management retention projects running simultaneously. Minimized staff turnover appropriate selection, orientation, mentoring, training, staff education, communication, appreciation, development. Delivered proactive account management understanding client goals objectives; implemented strategic relationship management processes; developed maintained client specific business plans; broadened relationships; managed fiduciary duties; identified opportunities increase assets services. Fully responsible technical proficiency branch work product, include compliance client service instructions performance warranties. Used various metric driven tools evaluate performance identify problem areas advance becoming service issues. Detailed knowledge State Federal Insurance laws; HIPPA; Privacy Act; OSHA; Operations regulations; Affordable Health Care Act; ICD-10 changes; security management; more. Oversaw compliance best practice reporting demonstrating thorough understanding corporate policies procedures. Communicated clients, carriers brokers professional, positive proactive manner. Provided exceptional analytical problem solving skills areas business operations management. Ensured consistent execution client service instructions performance guarantees. Provided skill set oversight actively review work others via file reviews; identified acted needed coaching opportunities positioned subordinates successful development leading advancement within organization. Revised policies procedures accordance changes local, state federal laws regulations. Company Name City State Consultant 09/2011 07/2014 Translated observational data contextual investigations, interviews natural observations user needs functional requirements. Wrote unique text Retail Service websites, including general branded content. Proofread reviewed print electronic content correct grammar adherence house style. Developed creative ideas concepts partnership art director. Updated company website content including contact information, articles services. Reviewed edited colleagues' written work grammar, tone, voice creative quality. Company Name City State Director Operations 02/1999 10/2013 Initiated programs standardized employee training led increase customer satisfaction 16%. Regulatory management compliance; HIPPA, Fair Credit Act, Privacy Act, State Federal regulatory control medical financial services maintained date understanding laws regulations oversaw staff documentation management procedures processes. Provided Insurance Risk Management services individuals, businesses, non-profit entities/governments well loss control safety/prevention guidance. Served Consultant Professional Expert Clients Medicare Part D; Med Supps; Affordable Care Act; Advantage Plans well various life, health, annuity plans. Managed agency budgets accounts including payable/receivable, invoicing, P&L, account reconciliations accounting functions within agency. Managed book roll transfers business well managing merger acquisitions new books business agencies led process merger data, systems, staff. Complied contractual, governmental, insurance law requirements well profitability management regards loss ratios agency contingency awards. Designed implemented streamlined workflow processes employee manuals efficient performance customer service; led training seminars operations. Maintained client relationships property casualty life health book business. Underwriting authority full underwriting responsibilities property casualty business. Pre-evaluated new business, negotiated rates coverages, reviewed existing book profitability, implementing preventative actions accounts questionable history. Worked company personnel provide required data reinsurance larger commercial agribusiness accounts negotiation rates/amendments policy language meet client needs. Evaluated client insurance needs, reviewed policy forms ISO language well significant work Professional Liability markets translating company specific language negotiating changes specific needs. Responsible overall technological direction business, included managing information technology computer systems. Fostered interdisciplinary relationships negotiation consensus building attain goals disciplines. Identified customer needs market research analysis. Designed web content, including monthly newsletters promotional calendars. Cultivated positive relationships community public relations campaigns. Developed implemented interesting interactive learning mediums increase understanding course materials health insurance commercial lines. Education Certification Project Management (PMP) Six Sigma Black Belt (In Process) License CA Workers Compensation Claims Adjuster Certification WCCA, WCCP, AIC, AIC-M Coursework GPA: Six Sigma Diploma Project Management Diploma Quality Management Regulatory Compliance/Auditing Designation/Certification Certified Insurance Counselor (CIC) License Property Casualty Life/Health/Annuities Insurance Agent State Bachelors Program Insurance Risk Management Indiana State University Focus In: Political Science Criminology Skills account management, account reconciliations, accounting, acquisitions, Agile, art director, agency, B2B, book, budgets, budget, Business management, business operations, business plans, coaching, CA, Consultant, content, Contract review, Counselor, Credit, client, Clients, customer satisfaction, customer service, direction, documentation, employee training, file management, financial, financial audits, forms, functional, ICD-10, information technology, Insurance, invoicing, ISO, law, Regulatory compliance, Long-term care, managing, market research analysis, materials, Medical terminology, meetings, mentoring, Mergers acquisitions, natural, negotiating, negotiation, newsletters, personnel, policies, problem solving skills, processes, Process improvement, profit, coding, Progress, Project development, Project Management, public relations, quality, quality assurance, relationship management, reporting, requirements analysis, Retail, Risk Management, safety, sales, San, seminars, Six Sigma, staffing, strategic, translating, Underwriting, unique, websites, website content, workflow, written, articles",CONSULTANT
"MATERIAL CONTROL SPECIALIST Summary Accomplished professional 12 years experience within field Logistics 9 years experience Organizational Leadership. Expert managing supply support, transportation, inventory control, purchasing, distribution. Effective customer service, cost reduction, property management. Proficient NALCOMIS/RSUPPLY, Big Safari Inventory (BSI), Cost Point, FEDLOG Database. Versatile proactive problem solver excellent interpersonal skills. Highly adaptable ever changing circumstances engaging project business plans within fast-paced demanding environment. Highlights MS Office Suite Decision Making Organizational Leadership Multi-Tasking Security Clearance Team Building Training Planning Scheduling Analytical Thinking Flexibility Communication Skills Supervisor Skills Inventory Management Process Improvement Experience 12/2012 03/2015 Material Control Specialist Company Name Coordinate material movement storage, production areas, designated locations. Coordinate purchasing, construction, warehouse, engineering personnel ensure appropriate scheduling, procurement, movement materials. Remove materials inventory coordinate preparation materials shipment. Identify materials military class supply. Maintain records; manage traceability documentation receipt shipment process. Verify materials merchandise received shipping/invoicing documents; record discrepancies damaged materials. Examine store materials deterioration damage; provide documentation disposal. Provide asset management, coordinate warehouse processes distribution administration. 01/2012 10/2012 Logistics Supply Specialist Company Name － City State Maintained inventory records/documentation government assets management. Utilized BSI/Cost Point System entered data track maintain inventories. Processed request mission support assets; monitored assets deployments. Purchased, tracked, sourced, accounted assets excess $2 million. Ensured availability required equipment supplies; managed repairs/purchases assets. Coordinated planners, buyers, vendors parts acquisition. Determined parts requirements developed provisioning documentation. Managed DFIM program ensure assets returned properly processed. Provided support Program Managers logistics proposal preparation, pricing negotiations; assisted training initiatives logistics specific training. 01/2002 01/2011 Aviation Supply Specialist Company Name － City State Supervised 30 Marines maximize efficiency satisfy valid customer requirements. Provided aviation supply support, including inventory management, materials administration, personnel staffing, requisitioning procedures. Validated customer requirements; processed submitted requisitions. Processed delivered materials accordance government regulations procedures. Purchased, tracked, sourced, accounted assets excess $2 billion. Ensured availability required equipment supplies; managed repairs/purchases assets. Military Experience 01/2002 01/2011 Specialist Company Name United States Marine Corps, Camp Pendleton, CA Aviation Supply Specialist Jan 2002 Jan 2011 Supervised 30 Marines maximize efficiency satisfy valid customer requirements. Provided aviation supply support, including inventory management, materials administration, personnel staffing, requisitioning procedures. Validated customer requirements; processed submitted requisitions. Processed delivered materials accordance government regulations procedures. Purchased, tracked, sourced, accounted assets excess $2 billion. Ensured availability required equipment supplies; managed repairs/purchases assets. Education 2014 Certificate Six Sigma Villanova University － City State US 2014 Certificate Lean Villanova University － City State 2003 Aviation Logistics Navy And Marine Corps Aviation Logistics － City State 2000 High School Diploma General Studies Boys Ranch High School － City State US Certifications HazMat Certified Skills Inventory, Aviation, Staffing, Documentation, Asset Management, Buying/procurement, Class, Comprehensive Large Array Data Stewardship System, Invoicing, Material Control, Procurement, Purchasing, Scheduling, Shipping, Bsi, Cost Point, Inventory Records, Logistics, Million, Pricing, Proposal Preparation, Provisioning, Training, Training Initiatives, Hazmat, Ms Office, Six Sigma, Six-sigma",AVIATION
"HISTORY TEACHER Professional Summary To employed Administrative Assistant similar role interpersonal communication, time management, problem resolution, organizational skills benefit company. Technically-adept [Job Title] advanced knowledge MS Office Suite experience creating Excel databases PowerPoint presentations. Quality-focused [Job Title] committed approaching administrative tasks tenacity attention detail. Experienced Office Manager strength managing multiple projects simultaneously fostering cohesive staff. Skills [Number] WPM typing speed Professional phone etiquette Excellent communication skills Database management Articulate well-spoken Customer service-oriented Works well pressure Human resource laws knowledge Appointment setting Team building Accounting familiarity Payroll Invoice processing Conference planning Flexible Accurate detailed Excellent planner coordinator Work History History Teacher 08/2004 06/2005 Company Name – City State Instructed [number] middle school students lectures, discussions, group activities demonstrations. Prepared daily lesson plans activities. Planned supervised class projects, field trips visits guest speakers. Established positive rapport students parents home calls, agenda book notes, email correspondence, newsletters. Integrated technology classroom instructional tool. Communicated objectives lessons, units projects students parents. Administered graded tests assignments evaluate students' progress. Identified signs emotional developmental problems students. Principal Mrs. Karen Noble 08/2005 06/2007 Company Name – City State Instructed [number] students individually groups. Set lesson materials, bulletin board displays demonstrations. Promoted physical, mental social development implementing classroom games outdoor recreational activities. Adapted teaching methods materials meet students' varying needs interests. Met regularly parents guardians discuss children's progress. Observed evaluated students' performance, behavior, social development physical health. Encouraged interactive learning incorporating educational software Internet. Supervised average [number] students classrooms, halls, cafeterias, schoolyards field trips. Planned implemented creative lessons accordance district, county, state federal guidelines. Completed filed necessary paperwork classroom activities, including meal count sheets attendance logs. Created enjoyable interesting learning environment [number] students year. Worked teachers administrators evaluate revise elementary school programs. Pursued professional development continually attending educational conferences teacher training workshops. Fostered team collaboration students group projects. Completed training courses keep up-to-date new teaching methods developments field. Preserved confidentiality student records information times. Took part professional organizations continuing education courses. Created taught engaging math lessons activities. Fostered oral language development critical thinking skills literary discussions. Second Grade Teacher 08/2007 06/2010 Company Name – City State Instructed [number] students individually groups. Set lesson materials, bulletin board displays demonstrations. Promoted physical, mental social development implementing classroom games outdoor recreational activities. Adapted teaching methods materials meet students' varying needs interests. Met regularly parents guardians discuss children's progress. Observed evaluated students' performance, behavior, social development physical health. Encouraged interactive learning incorporating educational software Internet. Supervised average [number] students classrooms, halls, cafeterias, schoolyards field trips. Planned implemented creative lessons accordance district, county, state federal guidelines. Completed filed necessary paperwork classroom activities, including meal count sheets attendance logs. Created enjoyable interesting learning environment [number] students year. Maintained accurate complete records [number] students. Encouraged students special academic interests fully pursue subjects. Worked teachers administrators evaluate revise elementary school programs. Pursued professional development continually attending educational conferences teacher training workshops. Fostered team collaboration students group projects. Completed training courses keep up-to-date new teaching methods developments field. Assessed students' reading levels using DIBELS Next Leveled Reading Passages. Enforced school's student discipline code deal problem situations. Drafted lesson plans submitted review feedback timely manner. Drafted lesson plans submitted review feedback timely manner. Preserved confidentiality student records information times. Took part professional organizations continuing education courses. Created taught engaging math lessons activities. Designed implemented basic math program available students. Developed students' computer technology skills demonstrations practice. Cooperated parents support students' learning healthy development school home. Created classroom environment children could learn respect others. Fostered oral language development critical thinking skills literary discussions. Administrative Assistant/Sales Representative 01/2014 08/2014 Company Name – City State Human resource responsibilities including interviewing, onboarding (gathering employment information, submitting background checks, in-house drug screening, I-9 verification, employment education verification, testing required skills) hiring, terminating employees, submitting information workman's compensation claims. Accounting responsibilities including effectively handling payroll invoicing issues, submitting bills paid, issuing bill backs companies. Sales responsibilities including company research, sales calls, preparing business quotes, meeting potential clients. Administrative responsibilities including frequent email letter correspondence clients associates, answering phones, scheduling appointments interviews, recording new orders, sending invoices clients. OVERVIEW OF EDUCATOR RESPONSIBILITIES Resolved employment-related disputes proactive communication. Organized led [Number] -day staff orientation training promote collaboration. Handled understaffing, disputes, terminating employees administering disciplinary procedures. Represented organization personnel-related hearings investigations. Education Bachelor Science Interdisciplinary Studies(Business, Geology, Education) History, Science, Earth Science, Elementary Education 2003 Lamar University Beaumont City State GPA: GPA: 3.7 Interdisciplinary Studies (Business, Geology, Education) History, Science, Earth Science, Elementary Education 3.7 GPA Coursework Business Administration, Communications Accounting Microsoft Office Applications (Excel, PowerPoint, Word) Lamar University Beaumont Basic Plus Exxon Mobil Site Specific Industrial Safety Training Council Texas Property/Casualty Life/Health Insurance Licenses Recipient [Scholarship Name] Scholarship Diploma Nederland High School Accomplishments Administrative Assistant/Sales Representative. Manpower. Certifications Skills Accounting, Administrative, Basic, Billing, conferences, Council, clients, Customer service, Data entry, editing, EDUCATOR, email, Filing, hiring, Human resource, Insurance, invoicing, math, meetings, Excel, mail, Microsoft Office Applications, PowerPoint, Word, Organizing, Payroll, Presentations, progress, reading, Record keeping, recording, Researching, Research, Safety, Sales, scheduling, seminars, teacher, Telephone etiquette, answering phones, Typing 60 WPM Additional Information EDUCATIONAL ACCOMPLISHMENTS Pictured Who's Who American College Students Elected Honor Society Phi Kappa Phi Elected Honor Society Phi Theta Kappa (Treasurer Recorder Meetings) Doctor Samuel Evans Award Roy A. And Marianella Permenter Scholarship Robert Rauschenburg Scholarship",TEACHER
"TEST ENGINEERING Profile I seeking challenging position technology company allow apply enhance skills Test Engineer fullest potential. Possessing 10 years experience electronics manufacturing test engineering environment bring high level responsibility technical role company. In addition, I eager contribute creativity hard work towards success company growth fast developing field. Areas Expertise Digital/Analog RF Circuits Design Techniques Troubleshooting, used Agilent E5061B-3L5 LF-RF Network Analyzer troubleshooting Proficient circuit board microscope soldering skills rework Interpret reading schematic diagram AC/DC circuits View Expert CAD Design software operating experience TEXMAC Flying probe 9000 series program experience Agilent 83480A Digital Communication Analyzer operating experience Employment Hands Computer Skills Python Scripting test automation Solaris 10 OS, Linux Mandrake Red Hat OS Configuration SQL Server Configuration UNIX Script Shell Programming Networking Essentials Networking Cabling Cat5e, Cat6 Fiber Optic TCP/IP OSI Layers Knowledge Windows XP Pro-Win 7 Mac OS X Leopard PC Hardware Installation PC Troubleshooting PC Software Installation Routers Switches Cable Modems Experience Network Subnetting, routing addressing Professional Experience Test Engineering Feb 2006 Current Company Name － City State Perform component debugging complex android mobile technology products Android Debug commands. Bring ongoing reliability lab android device compliance testing includes tumble test, drop test, button cycling test, thermal testing humidity environment testing. Troubleshoot perform final root cause failure analysis component level Riverbed Steelhead, Sturgeons, Interceptors WAN optimization hardware appliances. Responsible perform functional test system level validation, Report directly customer's quality engineering department final failure analysis data results RMA/FA systems. Manage RMA returns process orders. Perform incoming quality check RMA systems. Upgrade firmware software required. Use test equipment tools Digital/Analog meters, Signal Generators, Oscilloscope Tektronix TDS 3052, Fluke 26III True RMS MM meter find root cause electrical circuits. TestExpert CAD signal view. Directly work customer's engineers resolve test related issues act primary technical customer interface. Prepare develop test process procedures disseminate test-engineering standards developed test systems. Measure control test debug WIP. Stay abreast technology trends. Design, develop, maintain test procedures, tester software electronic circuit board production. Support junior technicians failure analysis, tester debugging, reduction intermittent failures. Review test equipment designs, data RMA issues customers regularly. Support backend production floor BOM breakdown Intel X-86 server platform, Created Visual Aids. work instructions assemblies frontend backend. Properly implement ECO, ECN, Deviations, SPIs ETN rework production floor. Design barcode labels loftware design software assemblies subassemblies. Create MES routes assemblies controlled process verification MES system. Bronze Six Sigma certified. Participate Lean manufacturing eg. The 5S's, Kaizen Blitz Events, QRQC, Workflow Analysis, Layouts workcell design, Kanban, Simulated continuous flow, De-bottlenecking, Takt Time process related improvements, FPY reports test matrix, Test Debug WIP reports. Applied Lean Six Sigma methodologies improve production process. Work Test Manufacturing engineering departments DFT developed test programs. Extensive experience NPI environment NPI process improvements, customer's NPI projects portfolio includes McAfee, Riverbed, HP, Silverspring networks, NEC, Cisco, Pocketfinder, Sunpower Sable networks. Traveled domestic overseas coach diagnostic technicians new customers existing customer product lines. Integration System Engineer Jul 2005 Feb 2006 Company Name － City State Responsible create proposals, design Security Access Control, CCTV Surveillance System Alarm Systems Government, Commercial, Residential customers. Provided Technical Support Field Technicians customers. Install GPS tracking devices fleet vehicles. Lab Technician Apr 2003 Jul 2005 Company Name － City State Work directly company's Vice President engineering development alarm verification VIT system. Support development new production R&D engineering department overseas BOM breakdown, Visual Aids, Schematics improvements US FCC compliance requirements. Daily job duties included test Troubleshoot CCTV Security products. Performed electrical conformance testing Agilent 83480A Digital Communication Analyzer. Introduce new product lines customer marketing department. Provided Technical Support company products phone via email. Test Technician III Jan 2002 Mar 2003 Company Name － City State Test troubleshoot flat touch screens report daily test reports engineering department. Trained new employees perform task assembly lines. Production Test Technician II Oct 2000 Nov 2001 Company Name － City State Certified WWOPS Final Analysis Manufactured Training. Ability Test Debugged SUNFIRE mid high series servers. Generate daily work report failed CPU boards components. Experience Assembly line, Kitting pack out. Assisted Manufacturing Engineers installed tested new features servers. Interpret familiar SUN Microsystems technical docs Netscape interanet. Test Technician I Mar 1999 Sep 2000 Company Name － City State Directly work Engineers new customer products Telecommunication Servers. Performed test repaired bad main boards, worked SMT machines production. Education BSEE 2016 Northwestern Polyphonic University － City State Associate Degree Physics, Chemistry Mathematics 2001 D.A.V. College Jalandhar City GPA: GPA: 4.0 GPA: 4.0 AAS Degree Electronics Technology Heald College School Technology － City State Electronics Technology Skills Assembly, automation, Cable Modems, Cabling, CAD, Cat5, Cisco, coach, hardware, CPU, DC, debugging, DFT, Design software, electronics, email, features, functional, Government, GPS, HP, Intel, Linux, Logic Analyzer, Mac OS, marketing, McAfee, MES, Access, Win 7, Windows XP, NEC, Netscape, Network, Networking, Networking Essentials, networks, OS, optimization, Oscilloscope, OSI, PC Hardware Installation, PC Software, PC Troubleshooting, proposals, Python, quality, reading, Red Hat, RMS, Routers, routing, Schematics, Servers, Shell Programming, Script, Scripting, Signal Generators, Six Sigma, Solaris, soldering, SQL Server, SUN Microsystems, Switches, TCP/IP, TDS, Technical Support, Telecommunication, phone, test equipment, Troubleshoot, Troubleshooting, UNIX, Upgrade, validation, View, WAN, Workflow Analysis, X-86",ENGINEERING
"TEACHER Summary Experienced Assistant Manager adept problem solving, customer service hiring training hardworking, quality staff. Store Manager equipped extensive experience retail management sales. Employs excellent leadership skills multi-tasking strengths. Determined Assistant Manager strong interpersonal skills extensive retail sales experience. Motivated Shift Manager practiced customer relations, sales inventory control. Demonstrated skill improving store operations, increasing top line sales reducing costs. Reliable Assistant Manager 5 years retail sales. Coaches encourages staff toward advancement using enthusiastic supportive attitude. Highlights Retail inventory management Exceptional leader Accurate cash handling Conflict resolution skills Store opening closing procedures Team-oriented Store operations Sales professional Outstanding communication skills Reliable Flexible schedule Accomplishments Promoted Assistant Manager 7 months cashier/service leader Awarded ""Great. Customer Service Award"" 2015.position.Developed implemented new loss prevention. methods resulted reduction shrinkage rates. Experience Teacher August 2008 June 2009 Company Name Assistant Manager January 2010 Current Company Name － State Managed classrooms 10 20 students absence assigned teachers. Implemented variety teaching methods lectures, discussions demonstrations. Established clear objectives lessons, units projects. Set communicated ground rules classroom based respect personal responsibility. Tutored children individually small groups help difficult subjects. Taught after-school summer enrichment programs. Established positive relationships students, parents, fellow teachers school administrators. Collaborated staff members plan schedule lessons promoting learning student engagement. Employed broad range instructional techniques retain student interest maximize learning. Took appropriate disciplinary measures students misbehaved. Worked outside normal hours available answer parent student questions. Disciplined children recommended measures correct behavior. Carefully monitored children's play activities. Escorted children outings trips local parks zoos. Maintained up-to-date knowledge store policies regarding payments, returns exchanges. Prevented store losses using awareness, attention detail integrity. Developed highly empathetic client relationships earned reputation exceeding sales goals. Achieved high sales percentage consultative, value-focused customer service approach. Cross-trained provided back-up customer service representatives needed. Computed accurate sales prices purchase Transactions. Worked team member performing cashier duties, product assistance cleaning. Assessed customer needs responded questions. Cleaned straightened work area. Issued receipts purchases gifts. Bagged merchandise following standard procedures. Organized register supplies. Worked customer service resolve issues. Unboxed new merchandise. Rotated stock maintain freshness. Updated register logs. Operated cash register proficiency. Provided professional courteous service times. Worked overtime shifts busy periods. Placed special orders called stores find desired items. Recommended merchandise based customer needs. Operated cash register process cash, check credit card transactions. Administered point sale opening closing procedures. Replenished floor stock processed shipments ensure product availability customers. Cashier July 2014 Current Company Name － State Up-sold additional menu items, beverages desserts increase restaurant profits. Took necessary steps meet customer needs effectively resolve food service issues. Recorded customer orders repeated back clear, understandable manner. Promptly reported complaints member management team. Correctly received orders, processed payments responded appropriately guest concerns. Served fresh, hot food smile timely manner. Communicated clearly positively co-workers management. Resolved guest complaints promptly professionally. Served orders customers windows, counters tables. Cut chopped food items cooked grill fryers. Packaged menu items bags trays placed drink orders carriers. Operated large-volume cooking equipment grills, deep-fat fryers griddles. Accurately measured ingredients required specific food items. Prepared served beverages coffee, tea fountain drinks. Properly portioned packaged take-out foods customers. Quickly efficiently processed payments made accurate change. Mastered Point Sale (POS) computer system automated order taking. Carefully maintained sanitation, health safety standards work areas. Closely followed standard procedures safe food preparation, assembly presentation ensure customer satisfaction. Frequently washed sanitized hands, food areas food preparation tools. Performed general maintenance duties, including mopping floors, washing dishes, wiping counter tops emptying grease traps. Cleaned food preparation areas, cooking surfaces, utensils. Maintained neat, well-groomed appearance including impeccable personal hygiene, hair restraint minimal jewelry met company standards. Followed established restaurant practices procedures. Worked well teammates openly invited coaching management team. Took initiative find extra tasks scheduled duties completed. Quickly unloaded product shipments stocked freezers. Prepared items according written verbal orders, working several different orders simultaneously. Assessed customer needs responded questions. Cleaned straightened work area. Issued receipts purchases gifts. Organized register supplies. Worked customer service resolve issues. Weighed food determine correct pricing. Operated cash register proficiency. Maintained gift certificate documentation. Provided professional courteous service times. Education Associates Nursing, Nursing English, Mathematics Accounting 2019 ECU － City State USA GPA: GPA: 2 Nursing, Nursing GPA: 2 English, Mathematics Accounting Training course Microsoft Excel Word. Coursework included English, Mathematics Accounting. Wilson Technical Community College － State USA High School Diploma 2009 James B. Hunt High School － State USA GPA: GPA: 3.6 GPA: 3.6 Skills Accounting, approach, attention detail, back-up, cash handling, cash register, cashier, closing, coaching, communication skills, Conflict resolution, cooking, credit, client, customer satisfaction, customer service, documentation, English, fat, health safety standards, inventory management, Mathematics, Microsoft Excel, windows, Word, neat, policies, POS, pricing, knowledge store, Retail, Sales, tables, teaching, tops, written",TEACHER
"EDUCATION OFFICER SENIOR EDUCATION OFFICER GUIDANCE COUNSELING UNIT Professional Summary I joined Ministry Education 1982 posted R.M.Bailey Senior High School I remained seventeen half wonderful years. I served Head Guidance Department 1991 1999 redeployment Special Services Section oversee Guidance Counseling Unit upon retirement former officer. I enjoyed experience R.M.Baily pleasure working assisting students even departure school, I still counseling many children today. I opportunity supervising Guidance Counseling Unit past sixteen years watched grow forty- two (42) counselors 1999 one hundred thirty two (132) 2015, posted ninety-four schools fourteen islands cays throughout country. During leadership, collaborated College The Bahamas Kent State University established Master's Education Degree Program School Counseling 2001 2011. Eighty- nine (89) persons obtained Masters Degree, unit largest amount employees Degree Ministry Education. I realized order unit move forward, ongoing training requirement officers, kept informed latest techniques strengthened areas concern. We also established crisis team assists grief disaster counseling. The needs students met employees visiting school district Dallas Texas, I learned Employee Assistance Program, implemented Ministry Education smaller scale. This proved successful need expansion necessary. Upon retirement Mrs. Pansy Hamilton Brown, Iris Strachan, Clevette Gibson took reins took EAP next level. The demands officers made realize service needed made available government employees idea expand service decided. I enjoyed role Senior Education Officer given opportunity would like part taking EAP next level. Core Qualifications Experienced individual group counseling Sound knowledge Erik Erikson developmental stages birth death outstanding planning organizational skills Exceptional communication skills outstanding leadership qualities Flexible, enthusiastic enjoys working people Solution focus Unique knack identifying improving counselors clients potential Skilled MS Office researching Internet effective listener Critical thinker skills Outstanding interpersonal rapport building skills Skilled collecting compiling information interaction colleagues, parents students Experience 10/2007 Current Co-chair person Annual Careers Month National Careers Fair The purpose activities month October launch career information students school system, continues throughout school year. Adjunct Lecturer 2002 2012 Kent State University The College Bahamas Masters degree School Counselling, Nassau Campus Employee Assistance Program Coordinator In 2003,after visiting school system Dallas Texas learning Employee Assistance Program, I designed implemented portion program addressed counseling needs employees Ministry Education. The program voluntary referral ‘work-based program offers free confidential assessments, short-term counseling, referrals, follow-up services employees personal and/or work-related problems'. The program assisted estimated two thousand five hundred employees last twelve years. National L.E.A.D Institute Bahamas Delegation site visit North Carolina visited correctional Facilities review programs address needs students family members. These concerns address suggestions recommended best assist students. Education Officer Senior Education Officer Guidance Counseling Unit 08/1999 03/2015 Company Name Supervise Guidance Counselors Government School system. The Guidance Counseling Unit continues effort assist counselors across Bahamas, develop well-balanced comprehensive programs order meet academic, developmental/person social needs students. School Counselor 03/1982 06/1999 Company Name Office Clerk 01/1975 01/1977 Company Name Education Masters Science Guidance Counseling 1985 Long Island University City State US Bachelors Psychology 1980 Bethune Cookman College City State US High School Diploma 1975 St. Johns College Professional Affiliations Nassau Chapter Links, Alpha Kappa Alpha Sorority- 1979 Present Bahamas Association School Counselors 2010 Present American School Counselors Association – 2000-Present Employee Assistance Professionals Association (EAPA) – 2013-Present Skills Brief Counseling, Resistance Prevention Program (RAPP) certified trainer, Group Individual counseling.",AGRICULTURE
"RECREATION ACTIVITY COORDINATOR Summary To secure position related personal care clients hair, skin, nails, continue education post secondary level towards additional certifications /or advance degree. Highlights Licensed Cosmetologist Strong communication skills Make-up application Bridal makeup specialist Self-motivated Sales background Outstanding client care Superior attention detail Hair coloring temporary semi permanent permanent Styling Techniques Infection control sanitation procedures Facial waxing permanent waving chemical relaxing shaping hair shears razors clippers Accomplishments Consistently received positive performance reviews guests online rating sites. Experience Recreation activity coordinator 03/2013 Current Company Name City State Applied positive reinforcement method redirect negative behaviors.Assisted 10Helped prepare daily lesson plans activities lessons.Encouraged students understanding helpful others.Supplied one-on-one attention student, maintaining overall focus entire group.Physically verbally interacted students throughout day keep engaged.Wrote daily weekly lesson plans.Implemented club rec teen warehouseAdministered minor first aid injured students. programs encourage student participation. children per station small group learning periods. Billing coding intern student 11/2011 12/2011 Company Name City State Greeted clients data entry.Thoroughly investigated past due invoices minimized number unpaid accounts.Recorded filed patient data medical records.Strictly followed federal state guidelines release information.Wrote clear detailed clinical phone messages physicians.Acquired insurance authorizations procedures tests ordered attending physician.Scheduled patient appointments. Guidance Counselor 02/2006 02/2013 Company Name City State Assisting schools guidance program providing individual and/or small group instruction. Maintaining manual computerized records. Assisting school staff pupils' discipline problems. Assisting classroom instructional learning development. Retail customer service 06/2010 03/2013 Company Name City State Retail Customer Service: Assisting throughout store answering phone resolving customer complaints, cash handling balancing. Assisting displays processing damaged merchandise. Helped customers select products best fit personal needs.Maintained visually appealing effective displays entire store.Offered exceptional customer service differentiate promote company brand.Collaborated customer service team members give exceptional service throughout entire shopping purchasing experience. Sales Representative 06/2006 10/2006 Company Name City State Responded inquiries genuine interest concern. Accurately completed rental contracts found acceptable resolutions customer's problems complaints. Identified properly completed computer entries paperwork required rental returns. Call Service Counselor 06/2006 01/2007 Company Name City State Worked call center responding membership questions services products offered. Dispatched tow service stranded members. Verified membership, fees services covered membership. Upgraded membership services towing, auto boat insurance. Flight Attendant 04/2000 06/2006 Company Name City State Customer Service Ticket Agent: Excellent decision making skills positive attitude. Communication skills ability deliver onboard announcement professional manner. Provided leadership, direction assisted performance safety passenger services. Education licensed Hair skin, nails 2014 American Academy cosmetology City State USA CPR Certified, MEDCIN Certificate, HIPAA Certificate, Microsoft Excel Word Certificate, MEDISOFT Certificate Grossmont Health Occupations Center Santee, CA 2007 Certificate Completion medical Billing coding 2011 UEI College, Medical Billing Coding City State Additional Information AWARDS CERTIFICATES Certificate appreciation SDUSD 2006 2011 Perfect Attendance Honor Roll UEI 2011 4.0 GPA Customer Service Excellence Northwest Airlines 2003 Skills call center, cash handling, Communication skills, CA, contracts, CPR Certified, resolving customer complaints, clients, Customer Service, data entry, decision making, direction, instruction, insurance, leadership, MEDISOFT, Microsoft Excel, Word, Retail, safety, phone",AUTOMOBILE
"GLOBAL SR. MANAGER, PAID MEDIA Professional Summary I digital product marketing professional 13 years experience, helping businesses increase brand presence, engage customers generate revenue throughout customer lifecycle. My success comes understanding speaking customer needs, creating compelling programs pushing boundaries today's innovative marketing platforms drive measurable results. Core Qualifications Digital Marketing Social Media Marketing Lead Generation Brand Managemen Online Advertising Search Engine Marketing Product Marketing Strategic Tactical Planning Storytelling Content Creation Product Messaging Mobile Marketing Experience Company Name City State Global Sr. Manager, Paid Media 04/2014 Pioneers Rackspace's paid marketing initiatives drive lead generation eCommerce conversion customer engagement Develops strategy enterprise, mid-market SMB marketing plans ensure digital programs contribute business growth Manages annual budgets $6M across six differentiated business units Collaborates Creative, eCommerce Brand teams ensure consistent story told throughout user experience Provides business insights internal clients realize cross-channel efficiencies optimization. Company Name City State Director Digital Marketing 01/2013 11/2013 Led HP Autonomy's search engine marketing, online advertising, blog social media content marketing strategy Worked directly HP Autonomy business units conceptualize content messaging integrate lead generating digital campaigns promote product pushes Created oversaw blogging platform recognized consistent top performer HP Software blogs, 35 contributing authors Managed HP Autonomy's social profile, increasing social awareness 50% digital lead generation 75% HP Autonomy within three months aggressive content creation promotion Company Name City State Director Product Marketing 06/2011 01/2013 Worked closely C-level management set product vision, messaging market positioning Autonomy's Promote suite technologies Raised portfolio awareness creating managing divisional strategic marketing implementation plans across marketing channels devices company's customer experience management mobile, eCommerce solutions Conducted educational promotional speaking engagements, videos, whitepapers sales collateral Autonomy's marketing optimization platform, generating 500 sales leads one quarter Devised created high level marketing collateral, including case studies, sales presentations, white papers, strategic marketing briefs, targeting C-level executives Company Name City State Account Director 06/2010 05/2011 Managed $5.5M marketing budget, developing executing marketing strategies budget planning major telecommunications company Worked directly client create multi-channel e-commerce marketing programs drive bottom-line results increase brand loyalty Managed large-scale mobile website redesign project raise customer engagement adoption Developed business strategies increased product awareness brand image website mobile platforms Company Name City State Sr. Marketing Manager 01/2008 05/2010 Managed marketing content creation marketing initiatives North American market working global team ensure synergies Developed content executed strategic plans budget, managing successful project inception completion Controlled overall company image messaging across marketing collateral print, interactive, social media electronic formats Increased brand visibility North American market 60% one year offline marketing campaigns -- including SEO/SEM, mobile, social media, website, events, print Company Name City State Account Manager/Director 10/2006 11/2007 Developed executed interactive marketing plans initiatives client's six CPG brands Conducted competitive industry analysis make informed recommendations key stakeholders Improved structure measuring reporting campaign performance ROI, resulting 75% increase tracking KPIs Company Name City State Interactive Account Supervisor 02/2005 10/2006 Identified scoped interactive opportunities across agency accounts, including brand, lead generation e-commerce Developed, trained enriched agency's interactive department account management, media production functions Worked Business Development team increase interactive projects 150% Company Name City State Sr. Account Manager 09/2003 01/2005 Promoted ensured consistent brand messaging interactive channels Developed strategic retail business interactive marketing plan client's penetration growing market segments Conducted analyzed interactive research competitive information advise brand strategy, increasing brand presence online sector Company Name City State New Media Manager 12/2000 09/2003 Directed strategic online marketing branding efforts Telecommunications, Media Entertainment High Tech website segments Created targeted interactive campaigns select clients, increasing loyalty 75% three-month timeframe Implemented online business processes increase new business leads 110% one year Education Masters Business Administration International Marketing Georgia State University City State USA International Marketing Bachelors Science Dietetics University Maryland City State Dietetics Skills account management, advertising, agency, brand strategy, branding, budget planning, budgets, budget, Business Development, business processes, business strategies, C, competitive, content, content creation, conversion, client, clients, e-commerce, e-commerce marketing, eCommerce, HP, image, industry analysis, Director, managing, marketing plan, marketing plans, market positioning, marketing strategies, marketing strategy, marketing, market, marketing collateral, messaging, enterprise, online marketing, optimization, presentations, Product Marketing, promotion, speaking, reporting, research, retail, sales, strategy, strategic, strategic marketing, strategic plans, white papers, telecommunications, vision, website",DIGITAL-MEDIA
"SCHOOL LIBRARY MEDIA SPECIALIST Professional Summary My goal bring unique set skills experiences professional background position College Career Coordinator, Broken Arrow Public Schools, allow provide irreplaceable viewpoint ensure every student receives highest quality instruction day. Remarkably skilled developing quality activities presentations promote career awareness coursework designed effective education culturally diverse audience. Highly qualified experienced developing strategic plans enable school districts build community relationships. Wide range networking contacts established relationships local businesses local, state national organizations student intern experiences. Strong interpersonal communication skills well ability work effectively variety stakeholders. Superior research development skills, well as, organizational, project management, problem solving multi-tasking skills. Exceptional experience proven record success writing grants raising funds school government non-government sources. Excellent knowledge current trends social media, web content, digital communication platforms job related technologies. Experience Company Name August 2008 Current School Library Media Specialist City State Chaired Oklahoma Sequoyah Award committees required serving liaison authors publishers, coordinating reading teams' activities, developing promotional material maintaining organization relationships stakeholders. Introduced, raised funds implemented reading programs allowed notable author visit, speak give signed books students school library (two different schools, using two different authors). Create implement college career instructional units guide students parents future planning. Plan develop annual literacy programs order raise awareness library's purpose, available resources, rewards associated reading. Assist parents community technology needs develop maintain relationships school stakeholders. Design present educational programs lessons reinforcing 21st Century Skills 21st Century Learners using various technology advances. Analyze data, research, collaborate colleagues implement instruction supporting Common Core Standards enhancing curriculum development integrating instructional technology. Company Name September 2002 August 2008 School Library Media Specialist City State Wrote grants developed strategic marketing plans raise funds educational programs. Collaborated government non-profit organizations establish integrated work plan utilize grant fundraising opportunities. Interpreted enforced provisions state education federal justice codes, rules regulations. Effectively used books, Internet, current professional journals generate ideas library purchases, significantly increasing student interest participation. Company Name August 1999 September 2002 English Language Arts Teacher City State Prepared course outlines, lesson plans education material provided engaging rigorous learning experiences students. Collaborated team members plan, develop, organize promote integrative instruction. Assisted district professional development teacher training. Education Northeastern State University May 2015 Masters Education School Administration City State School Administration University Oklahoma May 2003 Masters Library City State Northeastern State University December 1998 Bachelor Arts Education English City State Education English Secondary Principal, test taken 7/2014 Library Media Specialist, PK 12 American Literature, 7 12 English Literature, 7 12 World Literature, 7 12 Grammar Composition, 7 12 Affiliations Software Information Industry Association 2014, 2013 SIIA CODiE AWARDS Oklahoma Library Association Oklahoma Sequoyah Award Committee Administrative Team Chairman Oklahoma Sequoyah Award Intermediate Reading Team Oklahoma Sequoyah Award Young Adult Reading Team Intellectual Freedom Committee American Library Association/Young Adult Library Services Association Outreach Young Adults Special Needs Committee Accomplishments Federal Emergency Management Agency (FEMA) Emergency Management Institute IACP: Juvenile Justice Training Technical Assistance: Safe Schools COMMUNITY SERVICE: Oklahoma Medical Reserves Corp. OKMRC) JPS Foundation: Jenks Hometown Huddle. Skills curriculum development, educational programs, English, fundraising, funds, government, grants, instruction, lesson plans, profit, promotional material, reading, research, strategic marketing, teacher, author, Composition",ARTS
"SALES Summary To obtain challenging position organization offers opportunity professional growth I contribute knowledge skills benefit company. Experience Sales April 2013 December 2014 Company Name － City State Greet customers prompt professional manner. This may showroom, outside lot service parts departments. All customers regardless reason dealership greeted directed proper department staff member. Assist customers helping find vehicle, test drive demonstrate features benefits vehicles. Answer questions customers assist every aspect buying automobile. Negotiate price, terms conditions follow direction sales manager duty. Escort customers throughout sales process according automobile sales system place dealership. Make follow calls past potential customers. Ask referrals repeat business. Contacted new existing customers discuss needs could met specific products services. Quoted prices, credit terms bid specifications.Negotiated prices, terms sales service agreements. Responded customer inquiries timely manner. Sales Associate January 2013 April 2013 Company Name － City State Greet customers prompt professional manner. This may showroom, outside lot service parts departments. All customers regardless reason dealership greeted directed proper department staff member. Assist customers helping find vehicle, test drive demonstrate features benefits vehicles. Answer questions customers assist every aspect buying automobile. Negotiate price, terms conditions follow direction sales manager duty. Escort customers throughout sales process according automobile sales system place dealership. Make follow calls past potential customers. Ask referrals repeat business. Sales Associate November 2012 January 2013 Company Name － City State Greet customers prompt professional manner. This may showroom, outside lot service parts departments. All customers regardless reason dealership greeted directed proper department staff member. Assist customers helping find vehicle, test drive demonstrate features benefits vehicles. Answer questions customers assist every aspect buying automobile. Negotiate price, terms conditions follow direction sales manager duty. Escort customers throughout sales process according automobile sales system place dealership. Make follow calls past potential customers. Ask referrals repeat business. Sales Associate March 2011 October 2012 Company Name － City State Greet customers prompt professional manner. This may showroom, outside lot service parts departments. All customers regardless reason dealership greeted directed proper department staff member. Assist customers helping find vehicle, test drive demonstrate features benefits vehicles. Answer questions customers assist every aspect buying automobile. Negotiate price, terms conditions follow direction sales manager duty. Escort customers throughout sales process according automobile sales system place dealership. Make follow calls past potential customers. Ask referrals repeat business. Sales Associate November 2010 March 2011 Company Name － City State greet customers prompt professional manner. This may showroom, outside lot service parts departments. All customers regardless reason dealership greeted directed proper department staff member. Assist customers helping find vehicle, test drive demonstrate features benefits vehicles. Answer questions customers assist every aspect buying automobile. Negotiate price, terms conditions follow direction sales manager duty. Escort customers throughout sales process according automobile sales system place dealership. Make follow calls past potential customers. Ask referrals repeat business. Leasing consultant temp June 2010 October 2011 Company Name － City State Assisted daily operations 800 unit apartment community Met prospective tenants show apartments Screened rental applicants Prepared lease agreements Collected rents security deposits Responded residents' concerns Worked maintenance staff Prepared work orders. Leasing consultant January 2008 January 2009 Company Name － City State Assisted management daily operations 250 unit apartment community Met prospective tenants show apartments Screened rental applicants Prepared lease agreements Collected rents security deposits Responded residents' concerns Worked directly maintenance staff Prepared work orders. Owner Manager January 2005 January 2008 Company Name － City State Responsible daily operations 100 seat restaurant Responsible hiring/ firing employees Maintained daily/ weekly schedules Daily inventory kitchen bar supplies Oversaw catering events Created business plan marketing strategies Advertised Designed restaurant menu Built client base. Education Diploma Graphics Design 2003 Lansdale School Business － City State US Graphics Design Associates Degree Office Operations Management 2005 Lansdale School Business Office Operations Management Pennsylvania Real Estate License 2012 Schlicker Kratz R/E Institute Licensed Skills Ask, benefits, business plan, client, direction, features, firing, hiring, inventory, marketing strategies, Real Estate, sales, sales manager",SALES
"ARTS EDUCATOR Summary Creative innovative Art teacher passionate making middle high school experience positive one students. Works improve school climate students learn course materials, well social skills need thrive aspects lives. Excellent communication, interpersonal effective leadership skills create easy interaction students, parents staff. Accomplishments Served advisor [Student Club Name] Club [number] years row. Skills Valid Current Teaching Certification Florida. Earth-Space Science 6-12, Art K-12, Elementary Education K-5 Positive encouraging Experience 03/2005 Current Arts Educator Company Name － City State Supported students developing strategies individual needs classroom group dynamics. Communicated effectively educators various grade levels. Wrote daily weekly lesson plans. Physically verbally interacted students throughout day keep engaged. Supplied one-on-one attention student, maintaining overall focus entire group. Encouraged students understanding helpful others. Organized field trips local parks, fire stations zoos. Conducted small group individual classroom activities based differentiated learning needs. Conducted small group individual classroom activities based differentiated learning needs. Applied positive reinforcement method redirect negative behaviors. Promoted language development skills reading storytelling. Presented class material policies accurately clearly [number] classes semester. Prepare lesson plans set goals. Demonstrate methods procedures use variety art materials tools as; acrylics, watercolors, brushes, graphite, colored pencil, oil pastel, cartooning, metal repousse', weaving, paper mache', sculpture, wire work, jewelry making, fused glass ceramics. Assess students' needs capabilities utilize customized teaching techniques. Inspire students assist develop creativity self-expression. Exemplary classroom management establishing student rapport promotes learning active participation. Initiate yearly sponsor National Junior Art Honor Society. Organize student art exhibition directing planning, publicity, preparation set ""Evening Art"" showcase student work gallery setting. Manage annual budget middle upper school divisions. Carry duties department chair provide guidance, instruction, direction support fellow faculty members. Collaborate co-workers share best practices resolve academic disciplinary matters. Act liaison staff, students, parents school director. Motivated individual true passion life-long learning. 04/2005 Current Company Name － City State 08/2004 06/2005 Visual Arts Instructor Company Name － City State Develop good rapport students' order cultivate creative encouraging atmosphere. Effectively communicate information ideas staff, parents students. Manage annual budget materials supplies. 10/1990 07/2005 Owner/Artist Company Name － City State Own manage business provides variety gifts commercial signs. Supervise aspects business including; customer service, sales, purchasing, accounting employee hiring training. Developed produced fused glass product line still carried galleries gift shops across U.S. Caribbean. Education Training Master Science Education NovaSoutheastern University － City State United States B.F.A Florida Atlantic University － City State Bachelor Science Education University Nebraska Omaha － City State United States Recipient Goodrich Scholarship Coursework Education Minor Geology. The Studio Corning Museum Glass － City State City State Skills People skills:enthusiastic people person, advanced problem-solving, great organizational skills Activities Honors Featured artist PBS TV series New Florida Glass Fusion Artist https://www.youtube.com/watch?v=fh0OCMyS_bk Student GOLD KEY Scholastic Art Writing Awards accepted award Carnaggie Hall, NYC. Student first place colored pencil drawing, Gallery Hard Rock Casino, Hollywood, Florida. Member NAEA. ​ Additional Information Work Hadar's clay make mixed metal jewelry.",ARTS
"ACCOUNTANT Summary General accounting procedures ***Accounts Payables Costing ** Billing Accounts Receivables Cash Management Bank Reconciliation ***Payroll Management Finalisation accounts Balance Sheet Accounting Reports Management Knowledge L/C Documentation Admin Secretarial Skills Competencies Proficient data entry management Ability maintain high level accuracy preparing entering financial information Ability work fast accurate manner Good organizational analytical skills Ability learn adapt quickly meet changing needs Highlights Sound knowledge computer accounting programs as, I-Travel Financials (ERP), MYOB, Tally, QuickBooks, Xpert, Leap Accounting MS Office applications like Word, Excel, PowerPoint, Outlook Internet applications good typing speed. Experience Accountant October 2012 October 2014 Company Name － City A Destination Management Company based Dubai) Job Description: Handled high volume payments including internal external. Reviewed supplier invoices ensure information appearing accurate complete reconciled statements sorting queries. Maintained listing accounts payable. Monitored accounts aging ensure payments date. Performed day day processing payments cheques, telegraphic transfers, online transfers, etc. ensured suppliers paid within established time limits accordance company policy. Overseen daily cash petty cash transactions tallying cash every day. Prepared month-end account reconciliations primarily bank, accrual prepaid accounts post entries. Ensured confidentiality security financial files. Other accounting/finance support required management. Accountant Payables Accounting Clerk April 2011 October 2012 Company Name － City A boutique law firm specialises Corporate, Property construction business sectors) Job Description: Accounts Payables Reviewed invoices ensure information appearing accurate complete. Verified payable transactions comply financial policies procedures. Processed transaction reports (aging, payment, etc.) data entry. Maintained listing accounts payable. Cash Receipts Petty Cash Expenses Managed controlled cash receipts proper tracking ensured deposited bank daily basis order avoid discrepancies. Managed daily petty cash expenses reconciled physical cash advances daily. Bank Reconciliation Monitored Bank transactions daily avoid irregularities also ease bank reconciliation thus keeping book balance up-to-date. Accounting Vouchers Data Entry- Prepared recorded various vouchers MYOB software. Month end closing Financial Reports Maintained Fixed Assets master run monthly depreciation, passed closing entries provided MIS reports (BRS, CFS, Ageing Reports, Commission Statement, etc.). Finalisation Accounts Annual Audit Assisted Finance Manager preparing relevant B/S P&L schedules per auditor's requirements Finalization Accounts Annual Audit. Secretarial Provided secretarial administrative support Finance Manager required. Junior Accountant July 2008 April 2011 Company Name － City A boutique TMT firm set Middle East cater exclusively legal needs companies individuals) Job Description: Handled day day accounts related jobs including limited to:- Invoicing Prepared sent timely accurate invoices clients email. Recorded invoices Leap Accounting Software. Kept track Clients' Funds separate Trust Account. Accounts Receivables Monitored Receivables regularly worked clients A/R team increase speed receivables prevented interruption service clients lead improvement financial performance company. Managed receivables activities cash application, sending follow-up inquiries, negotiating past due accounts. Worked resolved customer queries relation invoices communicating concerned Fee Earners, participated weekly credit control meeting Managing Partner. Accounts Payables Verified suppliers' invoices, reconciled statements arranged timely accurate processing payments accordance company's payment strategy, also arranged advance payments wherever necessary kept track it. Statutory Payments Arranged Funds Advance clients pay statutory payments related Trademark/Patent/License Registration/Renewal deadline. Payroll Controlled updated employee records processed payroll. Petty Cash Managed daily cash expenses verified tallied physical cash balance. Accounting Vouchers Prepared, maintained various vouchers recorded Leap Accounting software. Financial Reports Assisted Finance Manager preparing monthly financial reports. Secretarial Performed secretarial duties related Accounting Department. Accountant cum Secretary August 2005 July 2008 Company Name － City A General Trading company dealing import export porcelain, melamine stainless steel cookware, crockery computers computer peripherals) Job Description: Bookkeeping Performed daily accounting activities ensured financial transactions captured proper accounts Tally Accounting software. Analyzed reviewed accounting provisions ensure expenses promptly regularized. Maintained General Ledger, Trial Balance, P L A/c Balance Sheet. Purchasing clearance shipments Placed local overseas purchase orders supervision coordinated clearance Import Shipments arranged payments cheques, bank transfer, documentary collection, letters credit, etc. Costing: Ascertained various costs calculate sales price products. Sales Actively supported company sales team coordinated sales details ensured deliveries carried agreed customers. Invoicing Timely preparation dispatch invoices monthly sales analysis well sales reports. Cash Management Managed cash receipts petty cash expenses. Letter Credit Assisted opening L/Cs, review follow opened L/Cs. Bank Monitored bank transactions daily performed bank reconciliation. Finalisation Accounts Annual Audit Provided monthly annual Financial Reports management liaised Auditors. Administration Provided administrative secretarial support order ensure effective efficient office operations. Liaised Banks, Insurance Agencies, Creditors Customers part day day operation. Education M.Com (Master Commerce) University Kerala India B.Com (Bachelor Commerce) Mahatma Gandhi University － State India Certifications Personal Profile Nationality Indian ******Driving License UAE Visa Status Husband's Sponsorship ******Languages known English, Hindi, Malayalam Availability Immediate Skills Accounting, Accounting Software, Accounts Payables, accounts payable, Accounts Receivables, accrual, administrative, administrative support, Trial Balance, balance, Balance Sheet, bank reconciliation, Bank Reconciliation, Bookkeeping, book, c, Driving License, Cash Management, closing, computer peripherals, Credit, Clients, Data Entry, email, English, ERP, Finance, Financials, Financial, Fixed Assets, Funds, General Ledger, Hindi, Insurance, Internet applications, Invoicing, Languages, law, legal, letters, Managing, Excel, MS Office applications, office, Outlook, PowerPoint, Word, MIS, MYOB, negotiating, Payroll, policies, Purchasing, QuickBooks, Sales, sales analysis, Secretarial, Sound, strategy, supervision, typing speed, Xpert",ACCOUNTANT
"OWNER/ATTORNEY AND MEDIATOR Executive Profile As attorney 25 years, I helped individuals businesses Northern Ohio BUILD FUTURES, primarily areas contracts, divorce mediation, elder care, employment, estates, family law, probate, property law, trusts, wills. Skill Highlights Leadership/communication skills Human resources Negotiations expert Skilled divorce mediator Estate planning taxes Legal research writing expert Core Accomplishments Awarded $100,000 Gund Cleveland Foundations initiate Cuyahoga County Juvenile Court's Custody Mediation Program serving diverse, never married parents. Professional Experience Owner/Attorney Mediator January 2001 Current Company Name City State Gather evidence formulate defense initiate legal actions, interview clients witnesses ascertain facts case. Analyze evidence apply relevant laws, regulations, precedents order reach conclusions. Arrange conduct depositions discovery obtain information evidence relevant claims. Determine existence amount liability, according evidence, laws, administrative judicial precedents. Evaluate information documents claim applications, birth death certificates, physician employer records. Interview claimants, agents, witnesses obtain information disputed issues. Research laws, regulations, policies, precedent decisions prepare hearings. Recommend acceptance rejection compromise settlement offers. Gather analyze research data, statutes, decisions, legal articles, codes, documents. Prepare legal briefs opinions, file appeals state federal courts appeal. Investigate facts law cases search pertinent sources, public records, determine causes action, prepare cases. Analyze probable outcomes cases, using knowledge legal precedents. Prepare documents conduct transactions: Appraise inventory real personal property estate planning probate. Draft legal documents: wills, deeds, mortgages, lease, purchase settlement agreements. Probate wills, represent advise executors administrators estates. Negotiate settlements civil disputes. Advise clients concerning business transactions, claims liability, various legal rights obligations. FOUNDING INITIAL DIRECTOR March 1995 June 1996 Company Name City State Researched submitted grant proposals Cleveland Gund Foundations. Developed forms procedures facilitate mediation process. Recruited selected initial applicants, conducted trainings, evaluated results among mediators. Conducted initial meetings disputants outline mediation process, settled procedural matters fees, determined details witness numbers time requirements. Conferred disputants clarify issues, identify underlying concerns, develop understanding respective needs interests. Used mediation techniques facilitate communication disputants, furthered parties' understanding different perspectives, guided parties toward mutual agreement. Prepared Mediation Agreements disputants sign. ASSISTANT DIRECTOR OF LAW March 1986 August 1988 Company Name City State ADVISED APPOINTING AUTHORITIES IN DEPARTMENTS OF PARKS, RECREATION PROPERTIES; PUBLIC SERVICES UTILITIES. RECEIVED PROCLAMATION DECLARING JUNE 10, 1988, WENDY WILLS DAY, FOR LEGAL SERVICES RENDERED TO THE CITY OF CLEVELAND IN LITIGATION. Gathered analyzed research data, statutes, decisions, legal articles, codes, documents. Prepared legal briefs opinions, filed appeals state federal courts appeal. Arranged conducted depositions, requests production documents, discovery obtain evidence relevant claims litigation. 6-76 TO 7-80 MANAGER, CLEVELAND, OH Promoted Manager, Assistant Manager Trainee four (4) progressively larger ladies apparel department stores Northeast Ohio. Recruited, interviewed, selected, trained, supervised, corrected, sometimes fired ladies department employees. Responsible receiving, human resources, merchandising, office procedures, operations, sales ladies apparel departments. Manager, Assistant, Manager-in-Training August 1976 August 1980 Company Name City State Education J.D Law, cum laud, rank 11th 1983 Cleveland-Marshall College Law, Cleve. State Univ City State GPA: cum laud, rank 11th% Cleve. diploma Honors College Prep 1971 Normandy High School, rank 3rd City State cum laud English Cleveland State Univ., Cleve., OH. *Over 100 hours mediation training, American Mediation Association *Annual requirement 12 hours Continuing Legal Education since 1984. Publications ""Mediation: An Idea Whose Time Come."" Kirtland Business Rev., Lakeland Community College, Kirtland, OH. ""The Ethical Utilization Paralegals Ohio,"" Cleveland State Univ., 45 Cleve. State Law Rev. 711, 1997. Skills administrative, Assistant Manager, clarify, drafting legal documents, English, forms, grant proposals, human resources, inventory, law, Research write briefs, opinions, laws, LITIGATION, management, Mediation, conduct meetings, merchandising, office, operations, policies, real estate, receiving, sales, settlements, UTILITIES, articles",APPAREL
"CONSULTANT Professional Summary Substance Abuse Counselor specializing assessments. Responsible self-starter communicates well dedicated improving well-being clients. Skill Highlights Superior communication skills Therapeutic expertise Medicaid familiarity Psychiatric population familiarity Solution-focused counseling Exceptional problem solver Quality management care team member Community resources specialist Accomplishments Effectively managed caseloads 30 clients given time. Developed managed hospital based medical detox program. Developed managed 2 outpatient 822 OASAS licensed programs. Restructured existing outpatient admissions department increasing admissions 86 %. Professional Experience Consultant January 2016 Current Company Name － City State Provide clinical assessment substance abusing patients entering treatment. Efficiently gathered information families social services agencies inform development treatment plans. Utilizing clinical guidelines, place patients appropriate level care. Manage patients treatment insurance companies unions. Developing resource referral center model identify risk patients initial point medical contact. Incorporated HEDIS measures monitor patients 1 year post discharge. Clinical Case Management Specialist January 2015 February 2016 Company Name － City State Collaborated closely treatment team appropriately coordinate client care services. Provide case management manage care organizations, unions referral sources patient admission appropriate levels care Communicate regularly criminal justice referral sources, clients family members maintain legal mandates. Obtain insurance authorizations monitor Level Of Care commercially insured patients within clinic. Correspond MCO's support appeal request denial services. Work fiscal department insure compliance corporate goals. Facilitate DWI Chemical Dependency Awareness Group assist patients abstinence. Treatment Consultant June 2013 June 2014 Company Name － City State Territory Management Long Island New York City. Responsible developing referral relationships established area detoxes, outpatient clinics, hospitals psychiatric facilities. Marketed residential treatment programs throughout United States. Coordinated assessment, verification patient benefits, transportation aftercare planning upon discharge. Supported families referrals local treatment programs, legal supportive services private therapists. Worked liaison treating facility stakeholders. Regional Service Coordinator February 2011 June 2013 Company Name － City State Developed New York based clinical Assessment Resource Center Mid-Town Manhattan. The ARC provided first point contact patients seeking access treatment. Identified potential referral sources; establish referral relationships facilitate assessments admissions throughout CRC Health Group/White Deer Run Northeast network. Responsible developing maintaining referral relationships New York City Long Island. Became resource insurance companies, EAP's, Unions, Outpatient Clinics private therapists. Clients Served: 514 patients engaged assessments since 2011. 208 Commercially Insured patients admitted inpatient levels care, 254 referred lower level care 52 lost contact. Intake Supervisor September 2009 February 2011 Company Name － City State Restructured Intake/Assessment department increasing assessment 86%. Increased retention clients engaged treatment 230% YTD 2010. Second annual increase face face interviews clients families 196 2009 365 2010. Increased Intensive Outpatient Admission census 94 2009 208 2010. Education Training B.S Community Human Services 2005 SUNY Empire State College － City State Community Human Services C.I.T.A. Certified Service Technician Computer literate quickly learn new software. Microsoft Office Suite, Outlook, Louts, Salesforce Electronic Medical Records South Oaks Hospital, Institute Addictions Amityville, NY-1992 And Behavioral Studies License: New York State Licensed CASAC #6560 Internationally Certified Alcohol Drug Counselor #116816 Key Words: Admissions, Operations, Counselor, Assessment, Case Management, Program Development, QAPI, Business Processes, EMR.(Avatar). Help Desk, Customer Service. Marketing, Sales. Computer Hardware 1999 Computer Career Center － City State Skills Insurance benefits verification authorizations, Business Processes, Case Management, Computer literate, Counselor, criminal justice, Clients, Customer Service, Electronic Medical Records, Help Desk, insurance, legal, Marketing, access, Microsoft Office Suite, Outlook, network, assist patients, Program Development, Sales, Technician, Territory Management, transportation, treatment programs.",CONSULTANT
"SENIOR MEMBER ADVOCATE Summary To obtain position corporation benefit highly adapted organizational, problem solving, communication skills fifteen years experience.Seasoned customer service specialist background providing advice diverse customer situations. Accomplishments #1 Member Satisfaction Survey's Sears Corporate Holdings Inc 420. Senior Member Advocate, 25+ years service industry half management. Exceeded corporate target customer satisfaction nine months row. Experience Senior Member Advocate Aug 2013 Current Company Name － City State Take service complaints store complaints service requests help members difficult situations. Made reasonable procedure exceptions accommodate unusual customer requests.. Built customer loyalty placing follow-up calls customers reported product issues. Addressed customer service inquiries timely accurate fashion. Owner May 2007 Current Company Name － City State Cooking private kitchen. Party Planning Updated Menu available per request. Performed kitchen maintenance private facility. Developed maintained exceptional customer service standards.Optimized profits controlling food, beverage labor costs daily basis. Project Coordinator Jan 2013 Aug 2013 Company Name － City State Collaborated account managers prepare deliver performance updates quarterly business reviews. Addressed customer questions concerns regarding products, prices availability. Determined cost pricing proposals bids. Procurement Specialist Jan 2012 Aug 2012 Company Name － City State Supervised material flow, storage global order fulfillment. Maintained accurate stock records schedules. Oversaw special orders after-hours, urgent shipping jobs. Unloaded, picked, staged loaded products shipping. Account Manager May 2011 Dec 2011 Company Name － City State Manage accounts projects Semi-conductor field. Selected products specific routes according pick sheets .Owned team productivity metrics. Administrative Assistant Jan 2007 Apr 2011 Company Name － City State Government Affairs Manage account orders federal goverment accounts. Microsoft Office Excel, Phone Etiquette, US Postal Service Sensitive Security Clearance, Data Entry,. Dispatcher/customer care. Dispatcher Jan 2008 Jun 2008 Company Name － City State Verified information computer system up-to-date accurate. Compiled statistical information special reports. Created monthly reports records, closed terminated records completed chart audits. Developed created effective filing system accelerate paperwork processing. Customer service Dispatch manager Jan 2003 Sep 2007 Company Name － City State Dispatch Facility San Marcos set routes tech's helped member's appts. Helped member's difficult situations techs accounts. started customer service sales rep. Selected efficient routes compliance delivery instructions fuel policy. Established long-term customer relationships prompt courteous service. Resolved customer complaints adjusted orders. Seasonal Dept Manager Jun 1999 Dec 2002 Company Name － City State Seasonal Department manager seasons. Helped inventory scheduling management agents floor helped customers issues sales/profits. Education Bachelor's Degree Business Managerial Economics, Human Services May 2012 University Phoenix － City State Business Managerial Economics, Human Services Associate Degree Human Services, Business Managerial Economics May 2002 IVY Tech State College － City State Human Services, Business Managerial Economics Bachelor's Degree January 2002 The Culinary Institute America Master's Degree January 2002 The Culinary Institute America January 1995 Paul Harding High School Languages English Fluent Highlights 70+ Wpm Public Speaking Ability organize establish filing systems Data Entry Administrative Assistant Communication Skills DOMS applications, AS/400, Microsoft applications, outlook, Lync Connentions People Soft Phone Etiquette Customer Relationship Management Client relations specialist Conflict resolution techniques Meticulous attention detail Focused customer satisfaction Skilled multi-tasker oracle ciboodle microsoft linux software proficiency Deadline-oriented Skills account management, Administrative Assistant, Analyst, Microsoft applications, AS/400, A/s 400, Communication Skills, Computer applications, Cooking, Customer Relationship Management, customer service, customer care, Data Entry, DOS, English, filing, Government, inventory, LANGUAGES, Materials, Microsoft Excel, Excel, Microsoft Office, Microsoft Outlook, outlook, People Soft, presentation skills, Procurement, Public Speaking, sales, San, scheduling, Security Clearance, phone skills, Phone Etiquette",ADVOCATE
"TEACHER Professional Summary Highly organized detail-oriented Administrative Professional 10 years experience supplying thorough, organized administrative support senior executives. Skills Filing data archiving, Employee training development, Critical thinker, Microsoft Office (Excel, Publisher, PowerPoint, Word), Multi-line phone proficiency, Advanced clerical knowledge, Invoice processing, Accounting familiarity, Appointment setting, Social media knowledge, Works well pressure, Excellent planner coordinator, Accurate detailed, Customer service-oriented, Articulate well-spoken, Database management, Teaching/tutoring, Technological instruction, Effective time management Work History Teacher 08/2013 Current Company Name – City State Develop implement engaging, effective, student-centered lessons Reading, Phonics, Math, Science, Social Studies, Writing, Language Arts. Use activities, songs/raps, materials enhance student learning self-esteem. Create multi-sensory literacy content based workstations. Conducted parent conferences, faculty team meetings, Actively participated activities included: assessing student progress, assigning grades, taking attendance, recess duty, keeping parents/guardians informed weekly progress reports/behavior charts, phone calls email. Teacher Intern 01/2013 05/2013 Company Name – City State Develop implement engaging, effective, student-centered lessons subject areas diverse group second grade special regular education students. Use activities, songs, materials enhance student learning self-esteem. Designed implemented interactive science unit energy. Worked collaboratively teachers professionals create effective lessons met learning needs abilities students. Legal Secretary/Office Manager 12/2011 12/2012 Company Name – City State Managed office supplies, vendors, organization upkeep. Screened applicant resumes coordinated phone in-person interviews. Answered managed incoming outgoing calls recording accurate messages. Contacted clients schedule appointments discuss progress cases. Worked team attorneys, administrative assistants fellow legal assistants. Entered new cases company database. Developed, organized, maintained filing retrieval systems files court proceedings. Created, indexed maintained client binders. Assisted attorneys collecting information employment, medical records. Teller 08/2010 03/2011 Company Name – City State Balanced daily cash deposits bank vault inventory zero error rate. Processed sales referrals promoted bank services products. Trained employees cash drawer operation. Researched resolved customer issues accounts. Processed cash withdrawals, treasury, tax loan payments. Reported daily averages shortages management. Administrative Assistant Internship 08/2009 05/2010 Company Name – City State Planned, prepared coordinated logistics, documents, materials board meetings, committee meetings staff events. Answered managed incoming outgoing calls recording accurate messages. Greeted screened numerous visitors, including VIPs, vendors interview candidates directed correct office. Coordinated, scheduled arranged meeting travel calendars, including business social events. Student Aide/Administrative Assistant 12/2008 12/2010 Company Name – City State Directed guests routed deliveries courier services. Screened applicant resumes coordinated phone in-person interviews. Answered managed incoming outgoing calls recording accurate messages. Maintained clean reception area, including lounge associated areas. Completed data entry, tracked resumes maintained applicant tracking system. Accounts Receivable Administrator 06/2006 05/2008 Company Name – City State Facilitated successful internal external audits sound thorough documentation. Monitored payments due clients promptly contacted clients past due payments. Supervised invoice processing, purchase orders, expense reports, credit memos payment transactions. Reviewed collection reports determine status collections amounts outstanding balances. Performed accounts receivable duties including invoicing, researching chargebacks, discrepancies reconciliations. Administrative Assistant 06/2005 06/2006 Company Name – City State Managed office supplies, vendors, organization upkeep. Screened applicant resumes coordinated phone in-person interviews. Answered managed incoming outgoing calls recording accurate messages. Completed data entry, tracked resumes maintained applicant tracking system. Assessed urgency priorities accepting declining appointments meetings CEO. Coordinated, scheduled arranged meeting travel calendars, including business social events. Coordinated board committee meetings, including schedules information preparation distribution. Dental Assistant 09/2004 06/2005 Company Name – City State Set examination room dental trays preparation examinations procedures. Successfully assisted dentist performing four-handed dentistry chair-side duties. Accurately recorded treatment information patient records. Competently prepared dental materials including cements, amalgams composites. Diligently cleaned instruments work areas accordance sterilization disinfectant protocol. Successfully completed OSHA, ADA HIPAA compliance trainings. Competently exposed, developed mounted dental x-rays (both intraoral extraoral). Customer Service Representative 08/2003 03/2004 Company Name – City State Possess strong multitasking abilities organizational skills accomplish tasks busy environment. Effectively managed high-volume inbound outbound customer calls. Answered constant flow customer calls 150 calls queue per minute. Addressed resolved customer product complaints empathetically professionally. Defused volatile customer situations calmly courteously. Accurately documented, researched resolved customer service issues. Met exceeded service quality standards every review period. Additional Information 2013-2014 Louisiana Highly Qualified Teacher (Compass Score:4) Education Bachelor Science Elementary Education 2013 University Louisiana Lafayette State",TEACHER
"SR. BUSINESS DEVELOPMENT MANAGER Professional Summary Highly organized sales professional 12 years inside outside sales. Exceptional Outside Sales Representative consistently achieves annual sales quotas increases overall customer base several fields including telecom, advertising, software solutions. Effectively grows brand awareness increased market penetration new market development. Experienced presenting selling senior level(CEO's, CFO's, etc) decision makers various types verticals including technology, healthcare, entertainment, logistics, retail chains, hospitality, etc. Work History Sr. Business Development Manager 04/2015 Current Company Name – City State Surpassed annual quota 125% 2015. Scheduled attended least 10 appointments per week. Organized joint sale calls current customers outside vendors. Including W hotel, Atlanta Hawks, TruGreen, LG, etc. Vast knowledge use Salesfore.com. Successful working senior level decision makers various verticals including hospitality, technology, logistics, healthcare, contractors, etc. Maintain strong ties M2M/IoT Operations, IT, Sales Engineering, Accounting, Legal teams support customers. Interact Finance Operations ensure compliance financial obligations, Accounts Payable, credits. Entrepreneur 11/2016 Current Company Name – City State Developed implemented comprehensive salesperson training program. Prospected obtain new accounts maintaining relationships existing accounts. Directed targeted marketing efforts introduced new products promoted product visibility. Optimized Ride Ad website social media accounts boost traffic sites. Sr. Business Development Manager 04/2015 11/2016 Company Name – City State Surpassed annual quota 125% 2015. Scheduled attended least 10 appointments per week. Organized joint sale calls current customers outside vendors. Including W hotel, Atlanta Hawks, TruGreen, LG, etc. Vast knowledge use Salesfore.com. Successful working senior level decision makers various verticals including hospitality, technology, logistics, healthcare, contractors, etc. Maintain strong ties M2M/IoT Operations, IT, Sales Engineering, Accounting, Legal teams support customers. Interact Finance Operations ensure compliance financial obligations, Accounts Payable, credits. Business Account Executive 12/2013 04/2015 Company Name – City State Exceeded quota monthly basis, averaging 140% plan. Handled highest volume account assigned territory closing the. EDUCATION. Business Account Executive 12/2013 04/2015 Company Name – City State Exceeded quota monthly basis, averaging 140% plan. Handled highest volume account assigned territory closing Wellstar Health Group(over 20 locations). Ongoing generation new leads relationship building property managers, building owners, referral partners, social media, cold calling door door sales. Recognized ""triple threat award,"" 100% data, 80% phone sales, 60% TV sales. Work senior level decision makers various verticals including hospitality, logistics, healthcare, retail, contractors, etc. Manage territory high activity comprehensive business plan. Senior Account Manager 04/2011 01/2014 Company Name – City State Managed portfolio 300 accounts generating $3 million sales revenue. Led sales calls team members establish sales customer retention goals. Assisted clients building networking sites increasing overall profitability business. Maintaining excellent knowledge products services(SaaS, websites, etc.) order understand customers' needs provide solutions needs. Work senior level decision makers various verticals including hospitality, logistics, healthcare, retail, contractors, etc. Maintained average retention rate 85%. Sales Consultant 01/2009 03/2011 Company Name – City State Established 30 new accounts, earning combined profit $200k year. Recognized top sales generator, increasing sales level 45% 2009 alone. Received company Employee Performance Award maintaining record sales achievement 20% growth five months row. Exceeded targeted sales goals 175%. Senior Account Executive 05/2006 04/2008 Company Name – City State Adhered federal state compliance guidelines relative retail mortgage lending. Interviewed average 40 mortgage loan applicants per month. Received Employee Month Award 70% rate closed loans. Executed loan origination process, including ordering credit reports, appraisals preliminary title reports. Provided expert financial advice mortgages governmeand personal loans. Closed assisted closing nearly $10 million loans. Accomplishments Ranked top performer, averaging 140% sales quota month. Recipient Triple Threat Award Comcast Business 2014. Managed portfolio 300 accounts generating $3 million sales revenue Networx Systems. Handled highest volume account assigned territory Comcast Business selling managing Wellstar Health System. Recipient Account Manager Month Award multiple times Networx Systems. Earned Winner's Circle Award 2015. Increased sales volume adding two largest accounts(The W Hotel, LG) Southeast region. Skills Customer targeting Contract negotiations Prospecting Internet marketing Natural leader Marketing advertising Strong work ethic Talented negotiator Conflict resolution techniques Hiring, training supervision Operations management Market research Employee recruiting Education Associate Arts 2002 Enterprise State Junior College Bachelor Science 2006 Troy University City State Highlights Accounting, Accounts Payable, business development, business plan, closing, cold calling, com, credit, CRM, clients, Finance, financial, Legal, logistics, managing, network, networking, profit, relationship building, retail, sales, Selling, Strategic, phone, TV, websites",BUSINESS-DEVELOPMENT
"TEACHER Interests RANGOLI DANCE COMPANY Los Angeles, CA Lead/Post-Graduate Company Dancer 2004 Present *Graduated solo dance debut performed 15+ large scale productions *Worked alongside world-renowned dancers India United States *Lead company matters involving choreography aesthetics senior dancer *Expanded knowledge Indian culture simultaneously bringing awareness performing schools, temples, events companies including Disney® *Received Rangoli Artistic Merit Award 2016 progress dance training performance KARNATAKA CULTURAL ASSOCIATION OF SOUTHERN CALIFORNIA Long Beach, CA Vice President Youth Committee Volunteer Sep 2010 Present *Volunteered religious, community, fundraising events committee member *Emceed shows annual Children's Day, Drama Festival, Indian New Year event. *Organized 10+ fundraisers including book, clothes toys drive, water bottle collection, Walk-a-Thons, etc. *Participated plays, performances, international shows fundraise organization *Received Community Service Award 2016 participation time spent volunteering LAKEVIEW SENIOR CENTER Irvine, CA Vice President Volunteer Group Sep 2012 June 2016 *Assisted care elderly terms dietary medical needs, socially, daily tasks *Put events, games, holiday crafts entertain act support system *Delivered informative presentations group elderly care, basic science, people skills, common diseases medical issues Experience Company Name February 2016 June 2016 Teacher City State Taught children Autism music, dance, art build focus everyday skills. Studied student's medical needs specific skills needed improve on. Created relationships parents offer support provide personal downtime them. Company Name December 2015 July 2016 Teacher Company City State Assisted teaching classes variety styles Bollywood, Bharathanatyam, Fusion, etc. Choreographed pieces performances private classes. Performed various events organizations fundraising. July 2013 September 2013 Intern Worked alongside nurses Hoag Hospital 20+ hours acute care, vital signs, aide central service/supply, dietary, physical therapy, pediatrics, urology. Studied body mechanics, biology, general chemistry/biochemistry, patient rights, patient care skills, personal skills related hospital surroundings basic laboratory skills classroom setting. Completed Cardiopulmonary Resuscitation (CPR) Certification course, emergency skills, career options opportunities. COASTLINE REGIONAL OCCUPATIONAL PROGRAM-NURSING City State Education Training CALIFORNIA STATE UNIVERSITY May B.S Chemistry City Chemistry 3.65 Survey Chemistry, Introduction Crime, Law Justice Biology General Chemistry Biology General Chemistry Skills acute care, art, Autism, basic, biochemistry, biology, Chemistry, CPR, focus, fundraising, Law, patient care, pediatrics, physical therapy, Resuscitation, teaching, urology, vital signs Additional Information LEADERSHIP AND ACTIVITIES RANGOLI DANCE COMPANY Los Angeles, CA Lead/Post-Graduate Company Dancer 2004 Present *Graduated solo dance debut performed 15+ large scale productions *Worked alongside world-renowned dancers India United States *Lead company matters involving choreography aesthetics senior dancer *Expanded knowledge Indian culture simultaneously bringing awareness performing schools, temples, events companies including Disney® *Received Rangoli Artistic Merit Award 2016 progress dance training performance KARNATAKA CULTURAL ASSOCIATION OF SOUTHERN CALIFORNIA Long Beach, CA Vice President Youth Committee Volunteer Sep 2010 Present *Volunteered religious, community, fundraising events committee member *Emceed shows annual Children's Day, Drama Festival, Indian New Year event. *Organized 10+ fundraisers including book, clothes toys drive, water bottle collection, Walk-a-Thons, etc. *Participated plays, performances, international shows fundraise organization *Received Community Service Award 2016 participation time spent volunteering LAKEVIEW SENIOR CENTER Irvine, CA Vice President Volunteer Group Sep 2012 June 2016 *Assisted care elderly terms dietary medical needs, socially, daily tasks *Put events, games, holiday crafts entertain act support system *Delivered informative presentations group elderly care, basic science, people skills, common diseases medical issues",TEACHER
"ASSISTANT BANKING CENTER MANAGER I Summary Experienced Signals analysis, Geo-Spatial analysis, Electronic Warfare analysis, Networks Threat analysis, DNR. Limited knowledge performing DNI analysis. Basic knowledge computer network applications World Wide Web, printers, email, instant messaging. Knowledge Local Area Networks well Wide Area Networks. Expert working knowledge experience Google Earth, Microsoft Office Suite, various SIGINT Geospatial Analyst/Signal Analysis/SIGDEV collection, identification analysis processing tools, applications, databases. Experienced analytic research development techniques along management analysis databases, products. Excellent oral written communication skills, regular displays high levels professionalism problem-solving skills. Bloomberg certified 2014. Highly adaptive changing environments, self-starter people motivator broad set analytical technical skills. Proficient Governmental Health Care programs regulations; eg. Medicare Advantage. Highlights RT-RG suite, Belleview, Metrics, Anchory, Globalreach, SEDB, SIGNAV, NSAnet, Target Profiler, MS Office Suite, ArcMap, ArcGIS, Google Earth, Analyst Notebook, Dishfire, JWICS, Bloomberg, Archtics, Ticketmaster, MarX, Continuum, FACETS, MEDCO, Med Informatics, Care Advance, Verint, Cisco, CITRIX Experience Company Name City State Assistant Banking Center Manager I 03/2016 Current Knowledgeable aspects running Retail Banking Center Building Operations; Audit policies procedures, general management, TEAM building, Comerica Securities, Retail Financial Products. Preparation internal instructions, operating policies, Standard Operating Procedures (SOPs), guidelines. Skilled assessing Fraudulent Issues; plans conducts investigations designed achieve casualty resolution. Analyzed inspections, investigations identify problem area's within retail financial programs. Mathematical abilities perform calculations including application discounts, interest, proportions, mortgage terms, percentages. Proficient following systems: CISCO, HOGAN, Trio, Elan, Mortgage Referral Tool, Bloomberg, PayPoint, Check Vision, Account Analysis (AAS), CoStar. Member Provider Services. Company Name City State Member Provider Services 10/2015 03/2016 Certified 8 step Ulysses Service Mentor program. Proficient following systems: MACESS, FACETS, CITRIX, MEDCo, CareAdvance, Health Maintenance Organization, Continuum, MarX, Med Informatics, CISCO, Verint. Sales customer service skills used build maintain exceptional relationships Subscribers, Providers, Small Groups, Large Groups, Governmental programs. Knowledge MDCH, NCQA, MTM/NMIS. Experienced following: Department Human Services, Center Medicare Medicaid Services, Health Insurance Marketplace. Company Name City State Box Office Associate 01/2014 07/2015 Proficient following systems: Archtics, Ticketmaster, Michigan Lottery Sales. Ability multi-task provide top level salesmanship. Directly handled customer complaints provided problem-solving sufficient solution. Worked three locations Box Office Associate; Meadowbrook Hall, DTE, The Palace Auburn Hills. Company Name City State Head Sales Associate 05/2013 12/2015 Knowledgeable aspects running small business; payroll, accounts receivable, accounts payable general leadership. Increased sales 10% 2013 2015. Understanding general hospital/health care practices regulations; OSHA. Skilled Microsoft Office Programs. Experienced medical field sales pitches marketing strategies. Mathematical abilities perform simple calculations including application discounts, interest, commissions, proportions, percentages. Company Name City State SIGINT Analyst 06/2009 03/2010 Assisted development air waves analysis satellite, radio, conducted pattern analysis identify known unknown threats. Development exploration SIGNIT targets used research development Intelligence reports product preparation support Military, both, Tactical Strategic. Expert working knowledge SIGNIT, include COMINT, ELINT, OSINT, well ALL-source Analysis Reporting. Gained working knowledge reporting Captains above. Squad leader 14 entry level soldiers. Developed improved IIR's PIR's analysis collection capabilities. Due injury, unable complete given contract length. Company Name City State Aquatics Associate 10/2007 04/2009 YMCA Certification, Red Cross/Ellis Lifeguard Certification, Water Aerobics Certification, CPR/First Aid/AED Certification, USA Certified Swim Coach, Swim Instructor Certification. Increased North Oakland Waves Swim Team membership 47%. Lead swim instructors lifeguards monthly CPR/AED/First Aid Training. Education Bachelor Science 2008 Oakland University City State Basic Training, Fort Leonard Wood, MO (2009) Advanced Individual Training (SIGINT Training), Goodfellow AFB, TX 2010 2016 Cochise College State Masters Business Administration 2016 Oakland University Network Plus Certification 2016 Expected) Security Plus Certification 2016 Certifications YMCA Certification, Red Cross/Ellis Lifeguard Certification, Water Aerobics Certification, CPR/First Aid/AED Certification, USA Certified Swim Coach, Swim Instructor Certification. *Increased North Oakland Waves Swim Team membership 47%. *Lead swim instructors lifeguards monthly CPR/AED/First Aid Training. Primary Databases Software Used Skills accounts payable, accounts receivable, Analyst, Banking, Basic, Bloomberg, CISCO, CITRIX, Coach, CPR, customer service skills, Databases, Financial, First Aid, general management, HOGAN, Instructor, Insurance, leadership, TEAM building, marketing strategies, Mentor, Microsoft, MS Office Suite, Office, Network, payroll, policies, problem-solving, radio, reporting, research, Retail, Sales, Securities, Strategic, Vision",APPAREL
"CHEF Summary Customer-oriented fast food worker deep experience POS systems, food preparation safety regulations. I highly efficient preparing food orders quickly greeting customers managing cash register accurately.Adaptable warehouse picker extensive experience material handling, inspections shipping receiving. Focused continual process improvement cost reduction. I also familiar aspects logistics, shipping receiving general warehouse operations. Highlights Fast learner Friendly Communication Skills Computer Skills Customer Service Skills Leadership Skills Organizational Skills Research Planning Skills Interpersonal Skills Safety-oriented Neat, clean professional appearance Comfortable standing long time periods Shipping receiving skills Reliable punctual Accomplishments Obtaining Raises previous Jobs working different departments within company. Obtained high school diploma. Attending completing various college courses. Experience CHEF December 2015 Current Company Name City State Served fresh, hot food smile timely manner. Resolved guest complaints promptly professionally. Served orders customers windows, counters tables. Cut chopped food items cooked grill fryers. Packaged menu items bags trays placed drink orders carriers. Operated large-volume cooking equipment grills, deep-fat fryers griddles. Accurately measured ingredients required specific food items. Mastered Point Sale (POS) computer system automated order taking. Carefully maintained sanitation, health safety standards work areas. Frequently washed sanitized hands, food areas food preparation tools. Maintained neat, well groomed appearance including impeccable personal hygiene, hair restraint minimal jewelry met company standards. Followed established restaurant practices procedures. Worked well teammates openly invited coaching management team. Took initiative find extra tasks scheduled duties completed. Quickly unloaded product shipments stocked freezers. Warehouse Picker/Stocker April 2015 August 2015 Company Name City State Maintained accurate stock records schedules. Selected products specific routes according pick sheets. Supervised material flow, storage global order fulfillment. Unloaded, picked, staged loaded products shipping. Crew member March 2013 December 2013 Company Name City State Dairy Queen Gainesville, Florida. I've done everything opening store one co worker 8 morning closing store 11 pm. almost every night. I've also worked several double shifts throughout time there. My experience generally cashier line cook customer service based. Daily cleaning duties Education Associate Science Medical Coder Billing 2015 Santa Fe College City State United States America Medical Coder Billing. Health Information Management. 3.7 GPA. Earning certification. High School Diploma General 2011 Buchholz High School City State Alachua Obtained High school diploma 2011. Skills Warehouse worker, Cashier, Line Cook, Closing, Communication Skills, Interpersonal Skills, Customer Service Skills, Leadership Skills, Organizational Skills, Fast learner, Research, Very Friendly, Adaptable.",CHEF
"ARCHITECTURAL DESIGNER Summary Over three years experience demonstrating consistency outstanding work design oriented environment. Effective communicator, great leader, creative thinker, problem solver builds teamwork possesses initiative exceed goals. Accomplishments “Letter Appreciation” Design Recognition National Architectural Accrediting Board 2014-2015 “Chicago Prize Award” Design Recognition Nomination Outstanding Project 2012 “Close Gap d3 Competition” Winner Project Exhibition 2011 ""Architectural Design Conservation"" Second Place Winner 2008 Led design proposal downtown sector Caguas, PR including improvements hardscape, landscape, existing buildings Led design proposal School's 21st Century Project San Juan, PR Supervised managed design construction documents two winning School's: Santiago Veve Calzada, Santiago Iglesias Pantin Experience ARCHITECTURAL DESIGNER Company Name City State Organized projects accordance BIM Standards Discussed design standards procedures directors design architecture. Created oral written presentations project designs proposals. Collaborated structural engineers, interior designers see construction line drawings designs. Coordinated project team development preliminary final design documents Managed design process conceptual phase construction Initiated design proposal, including oral written presentation new design ideas Fostered maintained collaborative professional working relationship project leadership team Completed formal design intent construction documentation ARCHITECTURAL DESIGNER Company Name City State Acted lead designer small projects landscape enhancements, well larger projects proposals Reviewed completed reports, plans, project designs Completed formal design intent construction documentation Drafted detailed drawings structures, specifying dimensions materials needed Discussed design standards procedures directors design architecture Created visual presentations project designs proposals Collaborated project team see construction line drawings designs Coordinated project team development preliminary final design documents BIM/ VISUALIZATION SPECIALIST Company Name City State Discussed design standards procedures directors lighting design Defined organizational procedures incorporating information Building Information Model (BIM) Drafted detailed drawings structures, specifying dimensions materials needed Reported status design process project manager Created oral written presentations project designs proposals Created professional to-scale sketches communicate clarify design requirements Collaborated 3d builders see construction line drawings designs Coordinated project team development preliminary final design documents DESIGNER AND CONSULTANT Current Company Name City State Supported model development subsequent animation models. Mentored artists quality standards improvements. Collaborated creative design team complete projects tight deadlines. Education Master Science ARchitecture 2013 University Illinois Urbana-Champaign City State USA Bachelor Science Architecture 2010 University Puerto Rico City State USA GPA: Magna Cum Laude Honors Magna Cum Laude Honors Languages Bilingual Spanish/English Fluent reading/writing Spanish/English Skills Personal: Rhino; Revit; CInema 4D; all-Adobe CS; AutoCAD; HDR imaging; Lighting; Market Research; 3dMax; Maya; Revit; Modeler; Sculptor Professional: imaginative creative thinking skills; ability analyze critically assess problems; ability see big picture well giving attention smallest detail; ability communicate effectively; understanding history; cultural environmental concerns; lateral thinking skills solve complex problems; coordination interpersonal skills manage complex project team Qualifications: Design talent; Engineering ability; Social awareness; Business aptitude",DESIGNER
"GRAPHIC DESIGNER Summary Versatile professional hands-on leader motivates, trains coaches employees drive progress toward project company milestones. Highlights Customer-oriented Employee training development Client vendor relations Invoicing purchase orders MS Office Advanced problem solving skills Driven Strategic thinker Superb communication skills Detail oriented Microsoft Word, Excel, PowerPoint Proficiency web designing Professional demeanor bilingual Experience 05/2014 01/2016 Graphic Designer Company Name City State Tracked evaluated staff performance, handled promotions terminations. Completed purchase orders customer invoices. Prepared layouts drawings compliance established templates design standards. Adhered corporate brand guidelines preparing graphic materials. Recommended techniques, methods media best suited produce desired visual effects. 08/2012 01/2016 Graphic Designer Company Name City State Created visuals appeal leaders big data high-tech world. Surpassed revenue goals four consecutive quarters. Designed unique print materials, including advertisements, brochures logo designs. Prioritized graphic workload effectively coordinated multiple projects. Responsible implementing business-building relationship-building expectations uniquely assigned accounts customers. 03/2013 05/2014 clerk Company Name City State Assessed customer needs responded questions. Cleaned straightened work area. Issued receipts purchases gifts. Bagged merchandise following standard procedures. Organized register supplies. Unboxed new merchandise. Updated register logs. Provided professional courteous service times. Worked overtime shifts busy periods. Education certificate Computer Technician Network Specialist Fresno City College City State United States Skills Data Entry, Customer Service, Human Resources Leadership, Interpersonal Skills, Inventory control Marketing, Problem Resolution Project management, Staff Training,Staffing, administrative Bilingual; English Spanish",DESIGNER
"CORPORATE REGIONAL RECRUITER Summary Highly driven Recruiter maintains positive attitude pressure welcomes challenge responsibility producing results quickly clients. Highlights Recruiting selection techniques Proficient communicator Fluent Spanish Practiced HRIS technologies iCIMS Applicant Tracking software Talent assessments Hiring recommendations Experience Corporate Regional Recruiter 06/2015 Current Company Name City State Responsible screening, interviewing referring qualified applicants hiring managers. Works Talent Acquisition Specialist effectively market open positions positively ""opportunities"" providing applicants realistic job preview; presents Bethesda premier provider services. Establishes, cultivates maintains ongoing relationships management order understand recruitment needs identify skills needed vacancies. Attends departmental staff meetings requested acquire substantial knowledge department's business objectives, goals, operations work culture. Conducts daily calls potential candidates build pipeline applicants meet common unique staffing needs; updates candidates hiring process ensures smooth transition post-hire. Partners Regional HR Director, Talent Acquisition Specialist regional management develop implement regional recruitment plan. Manages established selection process include initial interviewing screen basic qualifications. Collects data statistics use designing recruitment plans measuring effectiveness various recruitment efforts. Healthcare Recruiter 02/2014 06/2015 Company Name City State Develop measurable strategic plan recruitment reflects market analysis, seasonal trends, volume business sales activity within given market. Actively sources candidates using multiple sources, strategies, methods, Performs strategic recruitment marketing activities, including resume mining, job fairs professional networking events. Performs prescreening interviewing field employees. Enters new applicant information computer system. Conducts new hire process, Reviews verifies new hire documentation credentials; verifies references, completes criminal background check drug test processes. Makes hiring decisions field employees. Fill open orders. Audit facility compliance ensure candidates attend facility orientations. Post job descriptions appropriate posting sites. Attend Weekly staffing meetings. Complete weekly reports staffing. Adhere policies procedures. Meets exceeds Recruiter benchmarks. Performs duties assigned. National Physician Recruiter 02/2012 11/2014 Company Name City State Made cold calls develop relationships potential providers. Contacted current providers grow existing relationships pursued referrals. Engaged current potential providers objective assess current situation facilitate match one clients. Ensured potential candidates met quality metrics asking qualifying questions following discrepancies. Presented qualified providers account executives business development representatives. Negotiated rates expenses required. Sourced providers via resume databases network sites. Wrote provider agreements exhibits necessary. Followed accepted providers client engagements ensure satisfaction. Promptly escalated candidate issues account executive business development representative. Actively managed ever expanding portfolio providers. Ensured data inputted company sales force account occurs. Prepared consult account executives, business development representatives management regarding provider activities. National Healthcare Recruiter 08/2011 02/2012 Company Name City State Sourced healthcare professionals travel contract assignments. Qualified candidates based client requirements. Maintaining pipelines passive candidates. Make 60-100 daily outbound calls emails potential candidates. Customer relationship development management. Demonstrated problem solving closing abilities. Personnel management schedule organization external employees. Managed correspondence healthcare professionals Agency. Completed profile credentialing candidate submittals absence Recruitment Coordinator. Recruiter 07/2009 08/2011 Company Name City State Developed executed recruiting plans. Networked industry contacts, association memberships, trade groups employees. Coordinated implemented college recruiting initiatives. Work hiring managers recruiting planning meetings. Created job descriptions. Participated creation recruiting interviewing plan open position. Efficiently effectively fill open positions. Conducted regular follow-up managers determine effectiveness recruiting plans implementation. Developed pool qualified candidates advance need. Built networks find qualified passive candidates. Posted openings newspaper advertisements, professional organizations, position appropriate venues. Utilized Internet recruitment. Located documented find ideal candidates. Aided public relations establishing recognizable ""employer choice"" reputation company, internally externally. Communicated managers employees regularly establish rapport, gauge morale, source new candidate leads. Created contacts within industry. Attended local professional meetings membership development meetings. Maintained regular contact possible future candidates. Maintain pertinent applicant interview data Human Resources Information System (HRIS). Assisted performing reference background checks potential employees. Assisted writing forwarding rejection letters. Assisted interviewing selecting employee's onsite. Assisted preparing sending offer packages. Assisted preparing sending new employee orientation packages. Admissions Recruiter 12/2005 07/2009 Company Name City State Recruited, trained, coached, managed members admissions team. Managed lead flow distribution. Established, monitored, met goals program enrollments. Worked collaboratively college staff faculty. Contributed process implementation strategic planning. Kept abreast trends impacted recruitment efforts. Organized conducted open house events prospective students. Interviewed prospective students via telephone personal interviews. processed student enrollments maintained database system track prospective students enrollments. Created managed marketing materials recruit new students retain current students. Education B.A Sociology 08/1998 Portland State University City State Sociology Languages Bilingual Spanish Skills premier, advertisements, Agency, basic, business development, Closing, Corporate Communications, client, clients, databases, database, designing, documentation, hiring, HRIS, Human Resources, HR, letters, Director, market analysis, Marketing Strategies, marketing, Market, marketing materials, Media Relations, meetings, Works, network, networking, networks, newspaper, Personnel management, policies, Presentation Skills, problem solving, processes, public relations, quality, rapport, Recruitment, recruiting, Recruiter, Selling, Sales, Sales Planning, Spanish, staffing, statistics, strategic, strategic planning, telephone, Territory Management, unique",HEALTHCARE
"ASSISTANT TO BUSINESS DEVELOPMENT ADMINISTRATOR Professional Profile Organized administrative professional hands-on experience supporting business areas real-estate, finance, database management, customer service human resources. Collaborative team player strong communication, decision-making time management abilities. Qualifications Able meet performance outcome goals Create maintain employer client databases files Effectively identify client needs good judgment interview techniques Maintain updated case notes client Provide assistance guidance relating interview process Conduct employer outreach needed Conduct follow-up evaluations client employer Develop job opportunities act liaison client employer Maintain timely documentation reports according stated guidelines Provide referrals community partners Conduct program presentations Detail oriented, flexible reliable Relevant Experience Managed major office relocation one day downtime. Experience Assistant Business Development Administrator January 2016 Current Company Name － City State Updated employee paperwork records. Greeted visitors promptly directed correct locations. Scheduled appointments maintained master calendar. Wrote professional business correspondence. Drafted internal documents memoranda. Prioritized project components organized scopes. Liaised directly customers meet needs maintain satisfaction. Office Sales Manager November 2013 January 2015 Company Name － City State Successfully managed activities five team members multiple locations. Created training manuals targeted resolving even difficult customer issues. Developed, implemented monitored programs maximize customer satisfaction. Verified information computer system up-to-date accurate. Verified logged deadlines responding daily inquiries. Identified operational processes inefficiencies recommended necessary improvements. Provided base level IT support company personnel. Resolved customer complaints concerns strong verbal negotiation skills. Maintained composure patience face difficult customer situations. Trained new employees explained protocols clearly efficiently. Solicited referrals satisfied clients. Developed executed sales promotions. Cold-called prospective customers build relationship. Generated high volume referrals. Evaluated managed new strategic business opportunities. Designed web content, including monthly newsletters promotional calendars. Educated clients current real estate market answered questions had. Acted listing agent brokers. Coordinated appointments prospective buyers showcase houses plots. Verified legal formalities completed prior closing dates. Negotiated contracts coordinate lenders, attorneys inspectors. Administrative Legal Assistant June 2005 January 2013 Company Name － City State Accurately entered client data company-based software program. Organized client calendars, prepared mailings handled high call volumes. Examined Deeds Trust determine grantor, grantee, trustee loan amount. Drafted judicial correspondence handled court mailings. Researched documents publications details would establish evidence. Arranged correspondence behalf attorney. Worked attorneys case reviewers resolve legal complaints. Prepared clients appointments interviews. Traveled manager take notes dictation meetings. Handled incoming outgoing correspondence, including mail, email faxes. Screened telephone calls inquiries directed appropriate. Devised maintained office systems efficiently deal paper flow. Typed documents, updated websites compiled information meetings. ​ Education Bachelor Science Applied Studies/Online C. S. U. Dominguez Hills (CSUDH) － City State USA Candidate graduation December 2016 Coursework Marketing Public Relations Coursework Organization Leadership Coursework Organizational Behavior Coursework Public Policy Coursework Public Relations Coursework Communications, English Journalism coursework Dean List 3.9 GPA Legal Studies 2014 Pasadena City College － City State USA American Bar Association Approved Certification Coursework Legal Terminology Coursework Courts Political Science Legal system software training Coursework Probate Criminology Coursework Immigration Business law Coursework Family law civil code procedures California Real Estate Salesperson License Real Estate 2005 Real Estate Trainers － City State USA Skills Adobe Acrobat, Microsoft Office, Outlook, Client Employee Management, Excellent Customer Service Skills, Client Relations, Privileges Fiduciary Understanding, Budgeting Financial Planning",BUSINESS-DEVELOPMENT
"IT MANAGER Summary Ten years management experience focus team building project management. Ten years experience network engineer systems administrator. The majority experience working Microsoft, Dell, HP, IBM, Symantec, McAfee, Trend Micro Cisco hardware software business solutions. I extensive experience Microsoft Exchange Server. I comfortable Cisco command line IOS, VoIP, QoS tagging, layer 2, 3 4 switching packet shaping. I used Fluke OptiView, Wireshark, NetFlow Analyzer, Solarwinds Network Performance Monitor SMS assist process identifying network bottlenecks performance issues. I experience business, education, medical manufacturing environments. Recently, I working great deal Hyper-V, VMware data loss prevention software. Highlights Software Symantec Backup Exec, System Recovery, Endpoint Protection, Trend Micro, McAfee, ESET, Acronis, ShadowProtect, GFI, Crow Canyon, DameWare, Wireshark, NetFlow Analyzer, Splunk, SMS, Fluke OptiView, Solarwinds NPM, Microsoft Response Point, GP, CRM SharePoint, Databases SQL, MySQL Hardware Servers, workstations, laptops, printers, smart phones, routers, switches, firewalls, wireless access points, LTO autoloaders, CCTV, PBX IP phone systems, biometric scanners readers Applications Apache, IIS, Cisco ASDM, Cisco VPN Client, MAS 90, Sage Medical Manager, BrainTree PACS/C-Arm, VMware, Citrix, SmartFilter, Imail, Websense, iPrism Web Security, Hyper-V, SonicWall Global VPN Client, Adobe, Foxit Phantom PDF, JobBOSS, Made2Manage ERP, Word, Excel, Access Industries Business, Manufacturing, Education Medical Operating Systems Windows 2000 Server, Server 2003, Server 2008, Server 2012, Exchange Server(2000, 2003, 2007, 2010, 2013 associated migration tools), Cisco IOS, Linux, Mac OS Methodologies project management, system analysis design, business process flow Database maintenance System checks troubleshooting Advanced troubleshooting Virus spyware removal Computer diagnostics repair Server management Hardware support troubleshooting Highly motivated Resourceful Advanced knowledge diagnostic techniques Advanced knowledge security, firewalls DLP Accomplishments Saved company 50,000.00 per year refurbishing used computers technological equipment switching Internet providers T1 lines cable. Experience IT Manager 07/2012 Current Company Name City State Server installations migrations, SonicWall firewalls, VPN installation support, wireless access points, multilayer switches, routers, help desk support 3 sites, multi-mode fiber, Microsoft Exchange Server, Server 2012, Hyper-V installation support, Windows XP mode, Windows 7, Windows 8, SharePoint, Microsoft Dynamics GP/CRM, Project Server, SQL, Macola, CCTV, time attendance hardware software, biometric reader installation support, Syspine IP, Microsoft Response Point, VoIP, Creo Pro/E, Windchill, SolidWorks, QuickBooks Enterprise, McAfee SaaS, network security, disaster recovery, infrastructure design support, network hardware software troubleshooting, administration user accounts, responsible developing annual IT budget, responsible IT project management. Administration group policy, Active Directory, help desk support, Hyper-V, DLP. Information Technology Engineer 10/2008 07/2012 Company Name City State Server installations migrations, migration databases, Exchange Server, SQL, MySQL. Cisco PIX ASA 5505 installation support, network security, wireless hardware, installation support Symantec Backup Exec Endpoint Protection, Mac OS, help desk support multiple sites, phone system VoIP support. Administration group policy, Active Directory, DHCP, DNS, hardware software troubleshooting, upgrades migrations legacy software packages. Senior Network Engineer 10/2007 06/2008 Company Name City State Server installations migrations, databases, Exchange Server, SQL, MySQL. HP servers, Secure Computing Webwashers, Snapgear firewall/VPN appliances, Cisco switches, Trend Micro products, Symantec products, network security, wireless installation support, virtual machines, help desk support multiple sites, phone system VoIP support. Administration group policy, Active Directory, DHCP, DNS, end user support. Information Technology Engineer 03/2005 10/2007 Company Name City State Server installations migrations, migration databases, MAS 90, SQL, MySQL. Cisco 1721, 2800 3600 series routers, Cisco Catalyst 2900 3100 series switches, HP ProCurve switches, Symantec products, network security, wireless installation, iSCSI NAS/SAN (Intel hardware), media servers, terminal server applications, BrainTree PACS C-Arm, biometric readers, time attendance installation support, help desk end user support 7 sites. Administration group policy, Active Directory, DHCP, DNS, VPN tunnels, ftp servers, Sage Medical Manager, VoIP, QoS, layer 3 4 switching, Cisco Aironet access points, Toshiba hybrid PBX VoIP phone system QoS support, HIPAA compliance, media servers, iSCSI, fibre channel, SAN NAS design, installation support. Assistant Professor 08/2000 07/2005 Company Name City State Program Chair Region 2 (South Bend, Elkhart Warsaw Server installations, teaching A+, Network+, Microsoft MCSA Cisco CCNA classes, programming routers, switches installing configuring Windows 2000 server Server 2003. Supervised Computer Information Systems faculty, staff adjunct instructors three sites Region 2, hardware/software troubleshooting support. Administration group policy, Active Directory, FERPA compliance. Education Davenport University City State USA Information Technology Certification Classes Network Engineering A+, Network+, MCSA, CCNA, Operating Systems, Business Applications, Network Engineering 1988 Western Michigan University City State USA M.A Counselor Education Counseling Psychology Administration Student Personnel Services Counseling Post-Secondary Education 1985 Indiana University City State USA B.A Sociology Sociology Psychology Ivy Tech Community College City State USA Information Technology Certification Classes Cisco CCNA Cisco Switching Routing Certifications CompTIA A+, Network+, Microsoft MCP (70-210 70-215), previously certified Cisco CCNA Skills A+, Active Directory, Adobe, Apache, Backup Exec, budget, business process, C, CCNA, Cisco IOS, Cisco, Citrix, Hardware, CRM, Client, Databases, DHCP, disaster recovery, DNS, ERP, firewalls, firewall, ftp, help desk support, help desk, HP, HP servers, IIS, Information Systems, Intel, IP, IT project management, laptops, Linux, Mac OS, Macola, MAS 90, McAfee, Medical Manager, Access, MCP, Microsoft Dynamics, Excel, Exchange Server, Microsoft Exchange Server, SharePoint, Windows 7, Windows 8, 2000, Windows XP, Word, migration, MySQL, Enterprise, NAS, Network Engineering, network hardware, network security, Network, Operating Systems, PACS, PBX, PDF, phone system, phone systems, printers, programming, project management, QuickBooks, routers, Sage, SAN, scanners, Servers, SMS, software troubleshooting, SolidWorks, SQL, Supervising, switches, Cisco switches, Symantec, system analysis design, teaching, user support, phones, terminal server, Toshiba, Trend, upgrades, VPN, VoIP, Windows 2000 Server",INFORMATION-TECHNOLOGY
"QUALITY ASSURANCE ADVOCATE Summary I recently completed five years military service United States Army. During tenure service, I acquired training experience variety areas including human resources management, staff training, operations management, customer service, personnel administration. As note resume, I progressed several levels leadership responsibilities excelled consistently exceeding organizational goals productivity quality. Based diverse experience, extensive training, strong work ethic, I confident I would quickly become valuable member organization. It would pleasure meet person, discuss qualifications. Thank time consideration. I look forward speaking end week. Sincerely, Jeanette Bellamy To obtain position utilizing skills achieve organizational goals Highlights Troubleshooting proficiency Microsoft Office expert Strong ActiveX troubleshooting skills DHCP/DNS Ethernet Firewall proficient MS Office proficiency Accomplished mobile devices Proficient AVG, Printers, PC Security systems Patient diligent Exceptional telephone etiquette Experience QUALITY ASSURANCE ADVOCATE August 2014 Current Company Name － City State Time 40 hrs/week Audit report customer interactions using current Time Warner Cable Quality program Utilizing Time Warner Cable Quality database, recording platforms, analytics tools, perform trend based auditing data entry Calibrate consistency Hold supervisor forums Support New Hire training via role play mentoring Use speech analytics facilitate monitor trends Active site level events supporting Quality initiative (this may include mentoring, new hire support, recognition events, etc.). SIGNATURE HOME ADVISOR May 2013 August 2014 Company Name － City State Time 40 hrs/week Responsible providing quality service customers via phone account activation, maintenance, billing, problem solving, modification, enhancement required, de-activation. Maintains focus sales culture upselling products services existing customers making customer retention priority. Utilizes thorough knowledge billing system functions, order entry processes, TWC marketing strategies pricing structure, TWC products services, troubleshooting products services. Troubleshoots TWC subscribers difficulty video data services utilizing available diagnostic tools. RETAIL SALES CONSULTANT April 2012 April 2013 Company Name － City State Time 30 hrs/week. Sold products services offered Company. Met sales objectives handle administrative aspects sale including: completing customer contracts warranties, pulling products inventory, accepting customer payments filing completed orders. Maintained strong knowledge Company products, accessories, pricing plans, promotions, service features. LEASING CONSULTANT July 2011 April 2012 Company Name － City State Time 30 hrs/week. Interacted prospective current residents explain apartment community units, along benefits living achieve maximum occupancy net operating income. Responsible ensuring entire leasing process completed accordance policies procedures outlined Management Excellence Series. Assisted preparing leasing paperwork (i.e. applications, lease agreements, addenda, employment checks, credit checks leasing move-in packets.), collecting safeguarding monies, maintaining resident files, completing service request forms. INTERN STUDENT September 2010 May 2011 Company Name － City State Time 30 hrs/week Analyzed resolved simple complex computer problems Provided effective, courteous, timely responses requests service Maintained confidentiality integrity information residing client systems, well physical security systems Integrated clients' desktop systems supported RIT systems servers. HUMAN RESOURCE ASSISTANT May 2008 December 2009 Company Name － City State Time 40hrs/week Conducted either pre-enlistment and/or pre-accession interview applicants Questioned applicants obtain and/or verify complete data required entry military service Acquired training experience variety areas including human resources management, staff training, personnel administration Broke down, assembled, distributed applicant enlistment record packets services Determined types orders pertinent information enlistment documents. HUMAN RESOURCE MANAGER November 2002 July 2007 Company Name － City State Time 40hrs/week Completed five years U.S. Army, gained upper-level manager status Participated complete revitalization overhaul U.S. Military general Supervised employees In/out processing, 10,000 employee records, customer service, employee personnel actions Led company receiving one top finance awards Responsible database accuracy 20,000 employee records daily basis. Education Bachelor Science Business Administration Computer Information Systems May 2013 North Carolina Central University － City State Business Administration Computer Information Systems Master Science Administration Justice Law Enforcement Organizations March 2016 University Phoenix － City State Law Enforcement Organizations Associate Applied Science Computer Network Systems December 2009 ITT Technical Institute － City State Computer Network Systems Interests ITT Technical Institute, Gamma Beta Phi Honor Society NCCU, Iota Tau Chapter Phi Beta Lambda, INC Skills administrative, Army, auditing, benefits, billing, billing system, Cable, contracts, credit, client, clients, customer service, data entry, database, features, filing, finance, focus, forms, human resources management, inventory, marketing strategies, mentoring, order entry, personnel, policies, pricing, problem solving, processes, Quality, receiving, recording, sales, servers, speech, staff training, supervisor, phone, trend, troubleshooting, video Additional Information ACTIVITIES ITT Technical Institute, Gamma Beta Phi Honor Society NCCU, Iota Tau Chapter Phi Beta Lambda, INC",ADVOCATE
"G HEALTHCARE RECRUITER Skills ads, autism, benefits, billing, Coach, Coaching, client, clients, data processing, delivery, drivers, Filing, Financial statements, hiring, inventory, managing, meetings, access, office, network, networking, payroll, Personal Coaching, presentations, Pricing, Psychology, recruiting, researching, Research, sales, seminars, staffing, Phone, Workshops Experience Healthcare Recruiter City State Company Name Jul 2016 Mar 2017 Managed full cycle recruiting process meet staffing goals. Developed strong relationships partnered hiring manager, maximize effectiveness recruiting process. Tracked reported key metrics. Partnered hiring manager interview teams ensure job requirements clearly understood. Presented candidates coordinated interview process. Built network pipeline healthcare professionals matched hospital partners culture. Sourced screened candidates meet high volume open positions. Professional Recruiting Specialist City State Company Name Jun 2013 Dec 2015 Sought, interviewed, reference checked placed contract employees completely satisfied client requirements. Built contract employee workforce ads, career fairs, social media relationships, networking. Took personal responsibility met individual activity goals entire division. Actively participated team meetings; actively shared ideas concepts. Communicated clients regarding specific job orders, candidate submissions candidate matters (conference calls, etc...). Continuously explored new recruiting sources, job boards, forums assist recruiters growing candidate pools, well providing sales team business leads. Actively participated networking groups business community programs increase skill knowledge. Ensured hiring paperwork completed thoroughly including I-9's new hires well as, drugtests background checks required client. Pricing Coordinator/ Phone Representative City State Company Name Jan 2010 Apr 2013 Processed field partner's requests pricing accuracy, promptness diligence. Entered pricing system efficiency ensure timely delivery product. Served contact pricing support assigned pricing groups; answering specific emails researching questions regarding accurate pricing customers. Assisted team members keying pricing per deadlines. One four Override Phone Team members first dedicated Pricing phone team. Chosen assist delivery drivers override code needed make deliveries product customers, successfully handled average 150-185 calls per day. Efficiently researched pricing codes accuracy. Maintained polite, respectful, courteous attitude, displaying keen understanding demands driver's schedules. Administrative Assistant/Billing Specialist City State Company Name Aug 2005 Nov 2008 Managed accounts 7 loan officers- collected, reviewed processed employee payroll timesheets; completed monthly billing worksheets, completed expense projections office, completed data processing. Maintained inventory, placed orders office, reordered items per need. Set-up customer meetings office. Organized conference room presentations meetings. Assisted coalition loan applications. Set candidate meetings; prepared agendas packets. Drafted typed outgoing correspondence clients. Answered front desk calls regarding loan questions procedures. Financial statements: Reconciled Bank accounts ran. financial statements properties. Delinquencies: Posted charges (late fees interest) delinquent tenants, mailed delinquent statements tenants. Provided delinquency report property manager. Filing: Maintained cohesive filing system easy access information. Adhered strict deadline schedule, managing several projects ease. Education Training Bachelor Science Psychology VIRGINIA STATE UNIVERSITY 2002 City State Psychology General Psychology, Early Education Psychology, Adolescent Psychology, Developmental Psychology, Psychology Learning, Psychological Testing, Abnormal Psychology, Sensation Perception, Social Psychology, Psychological Research, Experimental Psychology. Completed Student Work Study Assignment The Children's House campus VSU. Administered standardized intelligence, aptitude personality assessment tests children local community referred local Pediatricians. *Provided accurate efficient results. Maintained composure difficult challenging patients, using testing techniques monitor control situations *Learned benefits pediatric neuropsychological tests *Had privilege working children diagnosed autism spectrum disorder, ADHD, ADD *Completed work study program upon Graduation, working program four years, including Summers. Certified Life Coach EXPERT RATING-ONLINE PROGRAM 2017 Certified specialization Career Coaching, Personal Coaching, Relationship Coaching. Virtual, face face, conference call services provided. Workshops seminars also offered",HEALTHCARE
"COLOUR ANALYST Summary Creative detailed, passionate technical results driven Senior Color Analyst excels fast paced fashion manufacturing retail environment, leading product development revenue growth. Design color fashion forward, everyday-wearable apparel, swim active wear exceed sales goals. Innovative resolute thinker, color expert builds strong relationships cross-functional product design, art design, merchandising, sourcing manufacturing teams. AREA OF EXPERTISE: *Creative Color analyst everyday wearable apparel, swim, performance active wear multi-fabric dyed match garments. *Trend analysis forecast, seasonal color palette creation, denim/woven shade band expertise, color/dyestuff execution limitation expertise, trim knowledge development. Highlights Color iQc, PLM, Microsoft office (Word, Excel, PowerPoint Outlook) Lotus Notes. Affluent Adobe Illustrator Photoshop. Microsoft Office, Outlook, PowerPoint, Excel Word Affluent knowledge Adobe Illustrator Accomplishments Providing sole responsibility Athleta $565 million brand color issues, evaluations, color recommendations fabrics create seasonal color palettes across aspects brand (Divisions, Categories, Prints different fabrics) Implemented in-store light source (U3500) primary light source Athleta color evaluation process procedures. Experience 08/2002 01/2006 Colour Analyst Company Name － City State Office Choosing seasonal color palette pantone (PMS) design graphic purposes. Visual Evaluation seasonal Color Lab Dip/Bulk Submissions. Communicating evaluation results off-shore/domestic Vendors. Colour Technician Label /Trims Management Visual Evaluation seasonal Color Lab Dip/Bulk Submissions Organizing choosing seasonal color palette pantone #(PMS) design graphic purposes. Communicating providing technical assistance off-shore domestic vendors. Managing color processes requirements. Developing new labels, crests hangtags design team. 08/2008 06/2015 Senior Color Analyst Company Name － City State Athleta $565 Million brand. Providing sole responsibility color issues, evaluations, color recommendations fabrics create seasonal color palettes across aspects brand (Divisions, Categories, Prints different fabrics) Evaluation seasonal color submissions using instrumental color measurement visual evaluation. Provide basic color training on-boarding vendors/mills. Provide Color vision testing basic color training production employees Athleta Brand. Managing provide color training, support leadership direct report. Provide Fabric Dye stuff limitations color recommendations Production Merchandising teams. Assist seasonal color trend research seasonal color palette creation. Assist production teams determining shade band approvals garment shipments. Provide technical assistance vendors/mills color re-formulation color matching accuracy consulting dye stuff experts. Distribution non-certified color standards (physical electronic color standards) vendors/mills. Working closely certified color service providers (Archroma, CSI Pantone) achieve custom color standard development, fabric dye limitation direction, organization vendor/mill/supplier distribution. Find best pantone #(PMS) cross matches screen prints seasonal color standards graphic printing vendors/mills. Find best YKK IDEAL zipper tape matches Designers, GIS Production teams vendors/mills. Matching Coats AE sewing threads seasonal color standards. Discuss Global Color teams manage new initiatives processes Gap Inc. Color Standard Operating Manual. Monthly maintenance color equipment, conditioning unit UV Calibration programs. Maintain organization previous current seasonal Color standard inventory. Data entry used seasonal color reference records. 08/2008 09/2012 Sr. Color Analyst Company Name － City State Evaluation seasonal colors Old Navy, Gap, Gap Outlet, Banana Republic Banana Republic Factory Store using instrumental color measurement visual evaluation. Provide basic color training on-boarding vendors/mills. Provide Color vision testing basic color training production employees GIS Americas. Provide Global Color Sr. Product Integrity teams quarterly global color metric reports. Assist GAP Banana Republic Denim production teams determining shade band approvals garment shipments. Provide technical assistance vendors/mills color re-formulation color matching accuracy consulting dye stuff experts. Find best pantone #(PMS) cross matches screen prints GAP Banana Republic brand seasonal color standards graphic printing vendors/mills. Gather GAP Banana Republic brand outlet color standard requests providing physical electronic color standards distribute vendors/mills. Cross matching Coats AE sewing threads brands (GAP, Banana Republic Old Navy) Discuss Global Color teams manage new initiatives processes Gap Inc. Color Standard Operating Manual. Assist Quality Assurance ""In-Store"" color quality confirming approved dye lots determining shaded garments acceptable within GAP Inc. tolerances. Monthly maintance color equipment, conditioning unit UV Calibration programs. Maintain organization previous seasonal Color standard inventory. Data entry used Global Metrics. 01/2006 07/2008 Womens Apparel Color Analyst Company Name － City State Evaluation seasonal colours Sears brands (Nevada, Jessica, Jessica Sport, Tradition, Together, Attitude, La Redoute Somewhere) using instrumental color measurement visual evaluation. Creating Labels/Hang tags Logos documents internal distribution. Communicating Colour standard Supplier-Archroma (Div. Clariant) Pantone. Data entry used Quarterly Metrics. Education May 2001 Certificate Fashion Co-ordination Stylist 2002 -2004 Richard Robinson Academy Fashion Design Fashion Ryerson University － City State Canada May 2000 Diploma Fashion Designer Richard Robinson-Academy Fashion Design － City State Canada Fashion Designer Certifications Project Management Courses -ECornell (affliated Cornell University) -Jan.2011 Time Management Course- ECornell (affliated Cornell University) Skills Adobe Illustrator, Photoshop, basic, Calibration, Color, consulting, Data entry, direction, Fashion, GIS, graphic, inventory, Leadership, Logos, Lotus Notes, Managing, Merchandising, Excel, Microsoft Office, Office, Outlook, PowerPoint, Word, mill, Navy, Organizing, PLM, processes, Project Management, quality, Quality Assurance, research, technical assistance, Technician, threads, Time Management, trend, UV, vision",APPAREL
"DIRECTOR/PRESCHOOL TEACHER Summary Personable education professional driven inspire students achieve personal academic success. Highlights Exceptional written verbal communicator Committed cultivating student leadership Innovative thinker Natural leader Positive cheerful Active listener Accomplishments Designed implemented new programs bring families revenue school. Experience 08/2008 Current Director/Preschool Teacher Company Name － City State Responsibilities include: Curriculum, Enrichment, Continuing Education, Human Resources, Staff Development, Registrar, purchase supplies. Respond inquiries (email, answering machine, person) timely manner. Schedule tours upon request. Organize registration process. Determine pre-registration date alumni returning students. Attend job interviews required teacher assistant teacher positions. Arrange staff substitutes notify bookkeeper staff personal, sick, substitute days, lunch bunch, staff meetings. Distribute staff paychecks. Develop run annual curriculum planning meeting staff prior new school year. Responsible staff development: encourage motivate staff members reach personal school goals. Review teacher's curriculum plans regular basis. Conduct staff observations conjunction Hollis Preschool Board. Be familiar NH Child Care Licensing Operating Standards ensure school meets requirements. Ensure facility maintains safety standards children present. Oversee, help mentor Kindergarten club teachers aspects position requirements. Maintain positive attitude act team player supporting new ideas teaching practices contributing collaborative environment Hollis Preschool. Teach classes accordance curriculum established. Work closely Curriculum Committee. Write student evaluations parent conferences. Plan organize field trips. 09/2006 06/2008 Lead Teacher Company Name － City State Responsible planning, preparing implementing aspects student's educational goals objectives according IEP. Wrote progress reports, maintained documentation participated TEAM meeting process. Working alongside therapists instructional aides part collaborative team. 06/1999 08/2006 Kindergarten Teacher Company Name － City State How many people say every day make difference lives many students, differences shape adults kids become. This reflection career Kindergarten Teacher. We giving students first experience school. If enjoy Kindergarten feel successful good themselves, progress next grade levels. Helped children develop self-confidence, develop social skills, learn problem solving skills, help children feel safe friendly, nurturing environment. Assisted students love learning build spirit cooperation classroom. Developed social, emotional, creative, physical cognitive needs individual student. Provided child opportunity socialize learn important skills, respect, good citizenship trustworthiness. Helped build self-esteem stress every child valuable capable person. Develop unique personalized curriculum. Extensive daily interaction faculty, staff, parents students. 01/1999 04/1999 Mental Health Counselor Company Name － City State Processed extensive evaluation patients individual needs. Conducted individual group counseling patients experiencing personal, social, behavioral, family problems. Led in-group discussions. Planned led workshops educational topics, i.e.: drug alcohol prevention, anger management, family concerns, dispute resolution, behavior/motivation concerns. Provided encouragement personally professionally. Followed state-mandated reporting referral procedures patients contemplating suicide. Participated regularly family conferences consulted family, schools, hospital administrators regarding patient progress. Familiarized self NH state laws regulations. Education May 1999 Bachelor Arts Psychology Child Welfare University West Florida － City State Psychology Child Welfare Skills bookkeeper, Child Care, conferences, counseling, documentation, Educator, email, Human Resources, Internet navigation, meetings, mentor, Microsoft Office products, next, Organizational, evaluation patients, problem solving skills, progress, reporting, safety, Staff Development, Teacher, teaching, team player, Time Management, unique, Workshops",TEACHER
"HEAD CHEF Professional Summary Culinary professional seeking employment professional kitchen utilize education experience. 4+ years’ experience, dedicated, passionate worker determined help contribute member culinary staff. Experience Head Chef September 2014 January 2016 Company Name － State Developed menus, took monthly inventory, made weekly kitchen schedule, responsible ordering. Line Cook May 2011 September 2014 Company Name － City State Intern February 2011 April 2011 Worked part team preparing ingredients dishes served reputable restaurant. Education Associate Applied Science Degree Culinary Arts 04/2011 Robert Morris University – Illinois － City State Culinary Arts Food Service Sanitation ServSafe ServSafe Certification Made Deans List 4 separate occasions Developed 5-course beer pairing dinner Buckle Down Brewery Robert Morris University － City State GPA: GPA: 3.87 Student 3/2011-5/2011 Assisted Associate Dean Culinary Arts developing menu University’s restaurant, Eyrie. GPA: 3.87 Skills Arts, inventory",CHEF
"OCCUPATIONAL THERAPIST Professional Summary Highly motivated accomplished Business Professional 10+ years' experience providing leadership management diverse teams facilitating strategies growth profitability. Comprehensive experience multiple aspects business operations, project management, regulatory compliance, customer satisfaction, staff training procedure development/implementation. Leads example tenacious, trustworthy, approachable, results driven team player adept communication problem solving abilities. Areas Expertise Operational Management Computer Skills Client Development Project Management Program Development Finance Analysis Training Development Customer Service Organizational Development Presentation Skills Excellent Communication Skills Business Management skills Computer Expertise Electronic Medical Records, MS Word, Excel, Access, Publisher, PowerPoint, Outlook, QuickBooks Problem Solving Proven ability troubleshoot develop creative, innovative solutions business challenges; successfully manage change improved performance efficiency Management Mentoring Noted ability motivate performance, communicate strong messages, nurture partnerships, deliver significant sales growth. History successful health care leadership, sales project management Business Operations Outstanding accomplishments business startup, turnaround, financial/operational management across diverse industries, reinvigorating organizational infrastructure, inventory, technologies, processes financial measurement systems Customer Personal Service Knowledge principles processes providing customer personal services including customer needs assessment, meeting quality standards services, evaluation customer satisfaction Skills Work History Occupational Therapist 02/2014 Current Company Name – City State Prescribing implementing occupational therapy services pediatric population 0-21 yrs. Administering interpreting evaluation needed treatment fine, oral, gross motor skills sensory dysfunction. Prescribing, Fitting, training medical devices disabled persons. Senior Director Operations 07/2008 09/2013 Company Name – State Responsible operational oversight ancillary services product line; including home health, outpatient rehabilitation, private duty nursing, skilled nursing, premium programs, within multiple regions encompassing direct supervision regional directors operations, home health administrators, sales marketing, recruitment teams, compliance, direct supervision 200 plus employees. Directed multi-site branch office operations compliance federal state regulations. Established policy procedure standards focused quality improvement best demonstrated clinical practice. Led region multiple deficiency free Medicare surveys include home health, rehab agencies, skilled nursing facilities. Led team responsible development start -up home care agencies rehab agencies. Monitored directed development, implementation, maintenance therapy home health senior living communities home care agencies multiple states. Increased gross revenue $250,000 4 million annual 2010 2013 Improved home health penetration throughout owned managed senior living communities less 5 percent 16 percent Achieved store gross margin growth 6 10% therapy 25% home care. Healthcare Coordinator 01/2004 01/2008 Company Name Prescribing implementing occupational therapy services adult geriatric population. Administering interpreting evaluation needed treatment overall wellness, physical dysfunction, gross motor, endurance, memory, muscular, sensory dysfunction. Management staffing, team building, caseload development, integrations, compliance. Building Bridges Therapy Learning Centers Co-Owner, Therapy Director, Occupational Therapist Created strategies enhance company deliverables clinicians, generating additional revenue streams capture new customers, increase market share increase customer satisfaction. Management client services. Caseload development, marketing services, orientations new employees, financial oversight analysis. Development implementation Sensory, Oral Motor, Low Vision programs child 21 yrs. Prescribing implementing occupational therapy services pediatric population 0-21 yrs. Administering interpreting evaluation needed treatment fine, oral, gross motor skills sensory dysfunction. Prescribing, Fitting, training medical devices disabled persons. Regional Director Responsible operational, philosophical, technical training program development Home Health, Outpatient, Hospice, Skilled Nursing settings. Provide education company policies, procedures, rules, regulations, therapeutic processes, financials, management tools, management approaches, documentation. Conduct presentations models theories support services, culture, best practices organization. Provide rolling mentorship clinicians managers within organization. Development education therapeutic wellness interventions programs order provide best quality care industry. Development Presentation AOTA Accredited CEU programs: Balance, Low Vision, Urinary Incontinence, Dementia Management. Training Implementation Digital Documentation systems product lines nationwide. Education Bachelor Science Occupational Therapy 5 2004 Midwestern University City State GPA: Graduated Suma Cum Laude GPA: 3.6 Occupational Therapy Graduated Suma Cum Laude GPA: 3.6 Most Distinguished Student, MWU, Class Masters Business Administration Healthcare Management 6 2014 University Phoenix GPA: Phoenix Arizona Graduate Magnum Cum Laude GPA: 3.89 Healthcare Management Phoenix Arizona Graduate Magnum Cum Laude GPA: 3.89 Graduate Certificate Accounting/CPA Exam Candidate 3 2015 Skills Accounting, acquisitions, art, Balance, Bridges, Business Operations, business plan, Oral, CPA, client, customer satisfaction, Documentation, financials, financial, team building, Leadership, Director, marketing, market, memory, mentoring, mergers, network, Nursing, policies, presentations, processes, program development, quality, Recruitment, reporting, Sales, Staffing, strategic, technical training, Vision",HEALTHCARE
"SALES ASSOCIATE Summary Yoga Instructor highly energetic, outgoing detail-oriented. Handles multiple responsibilities simultaneously providing exceptional customer service. Service-focused professional friendly team player quickly learns masters new concepts skills. Extensive cash handling experience. Skills Microsoft Word, Office, Excel, Power Point, MindBody software *Excellent telephone étiquette *Extremely organized good time management skills *Works well pressure. Experience 01/2017 Current Sales Associate Company Name － City State Greet customers points throughout store. Maintain constant presence sales floor assist customers. Answer questions store products seasonal trends. Communicate current sales deals store maximize sales. Provide assistance customer service fitting rooms. Replenish, fold, hang, tidy garments throughout day. Maintain in-stock presentable condition assigned areas. Work cash register process transactions time efficient manner. Handle returns merchandise. Unload delivery trucks unpack merchandise Execute reductions, price changes label merchandise security tags. 08/2015 12/2016 Health Information Specialist Company Name － City State Maintain patient medical records accordance NMHI, state federal regulations. Organize files, collect data, analyze data errors. Accurately enter information various computer programs. Keep sensitive customer company information confidential. Research unnamed/orphan papers ensure proper patient identification file proper patient medical record. Mail fax requested information per HIPAA Guidelines facilities keep log records sent. Scan file medical information daily EMR review documents eliminate duplicates. Verify cross-reference information Health Information Management systems ensure document accuracy. Provide attentiveness quality, timeliness, accuracy EMR patient care, legal, revenue, research, regulatory needs. Communicate politely professionally medical facilities, insurance companies, co-workers, management, physicians, patients, others. 01/2012 04/2016 Yoga Instructor Company Name － City State Plan yoga sequences prepare class content format appropriate student level style/type yoga class. Provide safe environment students feel comfortable move level pace throughout class. Observe students, guide correct poses correct necessary skill improvement. Offer modifications classes accommodate different levels students. Promote balance body mind effective teaching demonstrations. Maintain clean yoga mats, blankets, props. Sub classes teachers. Maintain positive relationships members encourage continued class attendance. Provide health wellness information address concerns. Support co-creation non-judgmental fun environment optimize learning. 03/2012 05/2013 Front Desk Office Assistant Company Name － City State Greet check students. Sign students classes enter students' information. Provide advice customers regarding particular products services. Advise customers utilization care merchandise. Assist display promotion merchandise Maintain sales records. Receive payments classes and/or yoga merchandise cash, cheque, credit card. Maintain manage calendar. File liability waivers maintain digital records. Collect, sort, distribute, prepare mail messages studio owner. Help promote studio print onsite events. Perform duties cleaning floors, mats, lobby, office area. Education Training July 2016 Bachelor Arts Psychology The University New Mexico － City State United States GPA: 3.65 Recipient Presidential Scholarship July 2015 Psychology VU Amsterdam － City State Netherlands GPA: 3.5 June 2014 UNIVERSITY OF CALIFORNIA SANTA － City State GPA: 3.26 Participant National Student Exchange Program Skills Organize files, patient care, sales",SALES
"CREATIVE ASSISTANT Professional Summary Self-motivated individual ability create maintain positive unique relationship coworkers clients. Exhibits excellent time management skills, consistent, quality work drive innovate benefit workplace. I looking obtain position allows demonstrate creative nature passion genres music. Ideally I would like join company would able offer opportunity advance career short long term. Core Qualifications Microsoft Office. Strong leadership ability multitask alone team In-depth internet research skills Educated expansive understanding Human Development principles Experience well-organized aesthetic presentation. Ability communicate effectively positively File/records maintenance Contract negotiation/review/drafting Results-oriented Experience Creative Assistant 07/2013 Current Company Name City State Act West Coast Representative CMI team internal external affairs. Attend showcases, concerts, events behalf VH1 CMI team. Maintained relations label publishing representatives West Coast. Successfully pitched new independent music genres CMI Music team various production companies show placements. Find replacement tracks media versions episodes. Research label/publishing information potential song use various VH1 series/promos/specials as-need basis. Act liaison CMI Music Media Licensing (send licenses counter signatures keep track approved licenses). Assist legal work publishing matters as-need basis. Coordinate promotional aspects feature placement deals social media team. Help organize categorize tracks internal library cloud-based storage system. Coordinate host in-office performances Santa Monica offices. Collect track sales information feature placement tracks VH1 programming. Assist general meetings, tapings live events VH1 MTV Music Talent needed. Oversee run CMI projects Music Talent interns. Work production houses, music libraries independent composers quickly efficiently create gather kinds bed music tracks series, live events, non-airing pilots special programming. Watch check various versions episodes proper placements feature placement tracks various promotional aspects within episodes. Licensing Assistant 06/2012 06/2013 Company Name City State Assist administration various high clientèle catalogs. Help negotiations regarding use client's works movies, television shows, ad campaigns, uses. Draft licenses finalized deals. Manage invoices renewals. Maintain records payments acts liaison resolve pricing payment issues. Ensure proper filing client work appropriate PRO societies, sub-publishers, CMRRA, Copyright Office Library Congress. Extensive knowledge 10 client catalogs varying genres music able pitch songs various placements television, film, advertisements. Administrative Assistant 10/2011 06/2012 Company Name City State Acted initial point contact external affairs high clientèle. Managed data entry review confidential historical files. Edited reviewed company emails documents. Served liaison client managers external interested parties. Created implemented easily accessible filing system company's physical catalogs. Supervisor 01/2008 06/2011 Company Name City State Oversaw directed 4-12 employees kitchen ensured proper completion recipes create consistent quality foods. Ensured employees adhered proper safety sanitation regulations. Provided pleasant engaging experience customers dining experience. Assisted training 100 peer employees basic kitchen bakery skills. Child Life Specialist Assistant 10/2010 06/2011 Company Name City State Assisted certified Child Life specialist creating enacting treatment plans pediatric patients. Kept minors company eased stress before, treatment. Kept detailed notes analysis experiences minors throughout time Medical Center use assessments child's physical, mental emotionally healing. Public Relations Officer 01/2009 12/2010 Company Name City State Assisted design production media related items Panhellenic events. Served representative City-UCD Student Liaison Commission worked conjunction Davis City Police City Council create put place relevant standards laws. Commisioner 09/2009 03/2010 Company Name City State Served advisory board member commission responsible creating better relationships campus Davis community groups, University student body. Planned successfully held free, zero waste concert Davis Central Park encourage community relations student body Davis community. Assisted creating student discount program various Davis vendors. Assisted fundraising campaigns campus interest groups need external funding. Intern 09/2008 06/2009 Company Name City State Educated groups college students safe ways partake drug alcohol consumptions, explained different physical, mental legal consequences alcohol drug consumption. Created lead various interactive program formats present educational information individuals. Summer Programs Arts Coordinator 06/2007 08/2011 Company Name City State Created lesson plans coordinating programming children ranging kindergarten middle school. Coordinated schedules, programs gathered supplies needs different age groups. Kept inventory office art supplies required ordered various companies. Education B.S Human Development 2011 University California City Human Development Relevant coursework includes Research Methods, Statistics, Perception, The Media Industry, Scientific Reasoning Nativ College Leadership Program, Israel 2006 2007 Participant yearlong leadership program comprising semester studying Hebrew University, Mount Scopus Campus, followed four months volunteering zookeeper arts crafts teacher Be'er Sheva. Skills ad, advertisements, arts, art, basic, catalogs, community relations, Council, clientele, client, data entry, database, filing, film, first aid, fundraising, Hebrew, inventory, Leadership, legal, notes, meetings, Microsoft Office, Office, works, negotiations, internet research, Police, pricing, programming, quality, Research, safety, sales, Scientific, Statistics, teacher, television, well-organized",ARTS
"HEALTH SYSTEMS ANALYST Summary Healthcare-Business professional experience competitive component resolution drives revenue, growth, profits, operational performance. I seeking opportunity organization offers visionary, innovative professional environment defines experiences rapidly understand new technologies gain new skill sets. Self-motivated, detail oriented adept communicator solid written verbal communication skills. Loyal, dedication ambitious employee. Willing travel relocate. Education Training 2016 University Saint Francis City State Master Health Administration 2010 Pfeiffer University City State Business Administration Management Information Systems Bachelor Science Degree Business Administration Management Information Systems 2012 Certified Health Information Technology -Implementation Manager Certification-CHTS-IM Skills Proven patience self-discipline Conflict resolution Relationship team building Claims analysis review specialist Critical thinking proficiency Government relations knowledge Proven patience self-discipline Motivation techniques specialist Activities Honors American Health Information Management Association, Member, AHIMA 2012-Present Dress Success 2010 Present Experience January 2017 Company Name City State Health Systems Analyst Hands-on configuration troubleshooting claim real-time environment relate Resolute. Knowledge rules, work queues, billing indicators, statement processing, letters, self-pay follow-up payment/ adjustments reporting. Extensive experience patient accounting, billing, managed care, claims decision support. A solid understanding business aspects healthcare operations workflow. January 2017 May 2017 Company Name City State Health Systems Analyst Hands-on configuration troubleshooting claim real-time environment relate Resolute. Knowledge rules, work queues, billing indicators, statement processing, letters, self-pay follow-up payment/ adjustments reporting. Extensive experience patient accounting, billing, managed care, claims decision support. A solid understanding business aspects healthcare operations workflow. January 2007 January 2014 Company Name City State Healthcare Claims Analyst Loaded analyzed Medicaid, Medicare, Commercial health plan data. Implemented analytic directives senior staff clients. Investigated issues healthcare data acquisition presentation. Contributed development maintenance operational, financial, performance-related reporting packages. Generated Medical reports summarizing cost utilization trends investigate drivers. Developed reports clients using business intelligence tool. January 1996 January 2007 Company Name City State Senior Benefit Claims Consultant Supervised (25) employees improved efficiency, increase production, implement workflow processes, optimize Lean efficiency training procedures managed care auto adjudicated claims. Achieved operating-margin targets fostering culture performance continuous improvement. Gained increase 25% financial raises stock options. Work relationship Executive, Directors, clients maintain good communication goals. Ensured contractual compliance requirements reporting. Streamlined daily operations departments, analyzed internal practices, identified areas opportunity, presented problem solutions generated efficiency recommendations. Reimburse expertise products place service medical, pharmacy vision. Experience contracting Hospital Physician. Researched Analyzed Insurance Data directed. Maintained 95% production performance goals six consecutive years. Experience coding systems electronic claims Current Procedural Terminology (CPT), Healthcare Common Procedure Coding System (HCPCS), International Classification Diseases(ICD-9). July 2011 April 2016 Company Name City State Academic Resource Specialist II Maintained detailed administrative procedural processes improve accuracy efficiency. assignment duties implementation performance programs, lesson assessment programs. Developed executed strategic tactical plans meet student organization needs. Interacted Partnered staff key management teams implementing strategic action plans help identifying organization objectives. Effectively increase retention efforts 75% adoption early-alert program computer software Starfish Application. Skills Accounting, billing, business intelligence, CMS, continuous improvement, contracts, CPT, Critical thinking, clients, Customer Support, Data Analysis, decision support, drivers, Financial, Health Information Technology, ICD-9, Insurance, letters, Microsoft Office, pricing, processes, Coding, Project Management, Quality, Quality Assurance, real-time, reporting, strategic, troubleshooting, Vendor Management, vision, workflow",HEALTHCARE
"Objective To obtain position information technology, personnel development, computer science field help manage, develop, support projects individuals. ADJUNCT INFORMATION TECHNOLOGY INSTRUCTOR Experience Adjunct Information Technology Instructor 01/2014 Current Company Name City State Taught courses concerning Python, Visual Basic, C# programming languages. Sat CIT advisory board committee improve recruit students KCTCS CIT program. Information Technology Instructor School Technology Coordinator 11/2011 Current Company Name City State Responsible meeting educational needs high school students.Instructed classes concerning A+ certification, Cisco certification, web design, programming, game design, help desk. Taught programming courses concerning C#, Python, Java, Javascript programming language, well taught various web frameworks. STC support staff CTE Unit meet staff's technological needs including LMS support, teacher technology training, maintaining school website. Developed mobile applications student body meet district needs. Supervisor internally ran Help Desk, support ticket maintenance, department head technology troubleshooting staff. Geek Squad Agent 04/2007 09/2010 Company Name City State Set up, tested configured networks, desktops, laptops printers. Coordinated hardware software repair processes outside vendors. Trained new employees effective diagnostic repair procedures. Analyzed software, hardware network systems various transmission systems. Configured installed routers, switches wireless controllers. Education Master Science Computer Information Systems 2015 Murray State University City State Project Management Data Analysis Emphasis Master Arts Education 2013 Murray State University City State Educational Technology Emphasis Bachelor Science Education 2011 Murray State University City State Middle School Science Social Studies Emphasis GPA: 3.69 Information Technology Certifications Comptia Strata IT Fundamentals Microsoft Technology Associate Network Fundamentals Microsoft Technology Associate Windows O.S. Fundamentals Microsoft Technology Associate Software Development Microsoft Technology Associate Web Development Skills Google Microsoft suite experience coursework classroom implementation. Familiar educational information technology fields. Experience project management educating teachers use technology classroom Awards Recognition Volunteer Work Kentucky Colonel Award HCHS Curriculum Committee Vice Chair Cum Laude Murray State University May 2011",INFORMATION-TECHNOLOGY
"FEMA VACCINE DISTRIBUTION Professional Summary Committed sustainable community development fighting climate change, bringing 5 years outdoor forestry experience 2 years international experience Peace Corps. Successful project planning, community integration development. Knowledgeable various environmental, forestry, agricultural disciplines using sustainable methods. Education Geography Urban Planning. Skills Proposal Development Funding Source Research Leadership Maintenance Repair Microsoft Office GIS Data analysis Community development International aid Work History FEMA Vaccine Distribution 04/2021 08/2021 Company Name – City Average hours/ week: 50-60 Created spreadsheets using Microsoft Excel daily, weekly monthly reporting. Worked flexible hours; night, weekend, holiday shifts. Exceeded goals effective task prioritization great work ethic. Provided logistical support moving supplies directing traffic. Supported doctors nurses completing various tasks. Park Maintenance Worker 06/2020 12/2020 Company Name – City State Average hours/week: 40 Maintained routine landscaping schedules boost lawn health keep facilities neat well-groomed. Including trimming, weeding general clean-up. Collected, compiled posted information forest recreation trail conditions encourage visitor safety participation programs. Performed regular forestry maintenance, cutting trimming trees. Promoted reforestation reintroducing grass groundcover plants area completed various tree planting prairie restoration projects. Agriculture Volunteer 10/2018 03/2020 Company Name – City State Average hours/day: 12 Lived rural community providing expertise Agriculture, Health, Education. Worked language cultural integration, well counterpart community capacity building. Planted 300 trees community Dept. Forestry combat deforestation provide sustainable source income, natural resources, nutrition diversity. Planned facilitated large community based projects. Facilitated lessons discussions schools community groups using PACA methods. Parks Forestry Maintenance Worker 06/2014 08/2014 Company Name – City State Average hours/week: 40 Maintained 71 parks recreation areas mulching, aerating, weeding, planting, trimming edging around walks, walls flower beds. Trimmed cut trees using various type power equipment, including chainsaws. Identified removed poison ivy, buckthorn invasive plants. Worked supervisors complete daily projects. Education Bachelor Science Geography/Urban Studies 05/2018 University Minnesota Twin Cities City State Associate Science Geography 05/2016 Normandale Community College City State Accomplishments Supplemental Instructor World Regional Geography course. Dean's List academic excellence (Dec 2015). Studied abroad India studying environment population development. Plymouth Citizens Academy (2015) Certified Forest Garden Trainer APMG International (March 2020). Skills Proposal Development Funding Source Research Leadership Maintenance Repair Microsoft Office GIS Data analysis Community development International aid Work History FEMA Vaccine Distribution 04/2021 08/2021 Company Name – City Average hours/ week: 50-60 Created spreadsheets using Microsoft Excel daily, weekly monthly reporting. Worked flexible hours; night, weekend, holiday shifts. Exceeded goals effective task prioritization great work ethic. Provided logistical support moving supplies directing traffic. Supported doctors nurses completing various tasks. Park Maintenance Worker 06/2020 12/2020 Company Name – City State Average hours/week: 40 Maintained routine landscaping schedules boost lawn health keep facilities neat well-groomed. Including trimming, weeding general clean-up. Collected, compiled posted information forest recreation trail conditions encourage visitor safety participation programs. Performed regular forestry maintenance, cutting trimming trees. Promoted reforestation reintroducing grass groundcover plants area completed various tree planting prairie restoration projects. Agriculture Volunteer 10/2018 03/2020 Company Name – City State Average hours/day: 12 Lived rural community providing expertise Agriculture, Health, Education. Worked language cultural integration, well counterpart community capacity building. Planted 300 trees community Dept. Forestry combat deforestation provide sustainable source income, natural resources, nutrition diversity. Planned facilitated large community based projects. Facilitated lessons discussions schools community groups using PACA methods. Parks Forestry Maintenance Worker 06/2014 08/2014 Company Name – City State Average hours/week: 40 Maintained 71 parks recreation areas mulching, aerating, weeding, planting, trimming edging around walks, walls flower beds. Trimmed cut trees using various type power equipment, including chainsaws. Identified removed poison ivy, buckthorn invasive plants. Worked supervisors complete daily projects.",AGRICULTURE
"SALES ASSOCIATE Summary To career sales, customer satisfaction grow business development. Highlights Bi-lingual Exceptional customer service skills Established track record exceptional sales results Compelling leadership skills Trained business development Accomplishments Awarded 4 times best Sales Representative row 2014,Awarded customer services excellence twice 2014 Awarded Top Sales Rep 2015 Experience Sales Associate September 2017 Current Company Name － City State exceed sales goals 224% implementing strategic sales tactics generate new leads creating professional relationships within OTF community, well business business community outreach. Going clients relates member's experience; ensuring members potential members positive lasting experience Assisting Studio Manager keeping team, clients motivated smiling friendly positive environment increasing revenue retail studio exceeding retail goal monthly basis conducting telephone calls, following previous prospects new joins Proper on-boarding OTF clients utilizing Client In Take Form, proper hand hand coaches ​ ​ Sales Representative July 2016 September 2016 Company Name － City State Established new customer accounts. Updated database customer sales information. Generated high volume referrals. Cold-called prospective customers build relationship Residential Sales Specialist January 2013 January 2016 Company Name － City State Responsible selling TV cable, internet phone services onsite properties. Increase penetration 97% revenue multiple properties. internet phone services install. Managing VIP Major customer's accounts Upsold add-on services existing customers, generating incremental revenue. Trained sales teams educational products seminars special events. Worked closely company executives identify new business opportunities, securing. Prepared monthly commissions payroll reports 10+ sales representatives. Answered customers' questions products prices, availability, uses credit terms. Developed executed annual sales plans strategies Miami West Palm territory. Monitored market conditions, product innovations competitor activity, adjusted account sales approach address latest market developments. Education Media Production Not yet graduated. 2004 The Art Institute Ft. Lauderdale － City State High School Diploma 2002 Coconut Creek High School － City State Academic High School Graduate Languages Fluent Spanish Skills billing, credit, customer service, Experienced FileMaker, Managing Major Accounts, VIP Customers, Media Production, managing new construction properties, great selling skills, supervisor exceptional customer services skills.",SALES
"RECRUITING AND HR MANAGER Summary Experienced Corporate Recruiter self-motivated, results driven, highly responsive able prioritize effectively accomplish multiple tasks stay calm pressure. Offering 6 years recruiting, human resources staffing experience Bachelor's Degree Human Resources Management. Experience full life-cycle recruiting qualified IT professionals including college graduates, experienced software developers, business/technical consultants, sales executives, project managers, executive level staff. Highlights Excellent interpersonal, communications negotiation skills Pro-active creative sourcing strategies Full life-cycle recruiting Infor Talent Management Thrive fast paced environment Knowledge EEO/AA regulations Experience online recruiting sources College recruiting Extremely adept working multiple hiring managers Comfortable handling high requisition load On-boarding New hire orientation HR management ADP Workforce Now Benefits Administration Strong MS Office skills including Word, Excel, PowerPoint Outlook Experience Recruiting HR Manager 06/2015 Current Company Name City State ENAVATE provides business consulting industry-focused enterprise software solutions based Microsoft Dynamics AX CRM platforms, full range services including professional services, maintenance support. Through wholly owned subsidiary, Celenia Global Services, company also provides consulting software development services Microsoft Dynamics enterprise clients, ISVs VARs worldwide. Recruitment Onboarding Responsible managing leading recruitment process meet various staffing goals across levels ENAVATE Celenia North America organization (Development, Delivery/Consulting, Sales/Marketing, Operations, Program Management, Managed Services, Shared Services departments) Develop recruitment strategies achieve required staffing levels Manage recruiting activities open positions include sourcing, screening, interviewing, selecting hiring candidates Create, streamline, improve update recruiting process, procedures, forms tools Maintain partnerships hiring managers determine characteristics, criteria, needs open/new positions Ensures understanding job presented reference requirements type candidate sought Work hiring managers appropriate Business Unit leaders develop specific recruiting plans open position Meet leaders weekly basis, needed, give updates review applicant tracking spreadsheet Execute sourcing strategies resulting obtaining qualified candidates, including developing job posting content, posting jobs internally externally, perform online searches utilize online resources Create update job descriptions needed cooperation hiring managers Maintain continue develop improve company career page Review resumes qualifications appropriateness skills, experience, knowledge relation position requirements Prescreen candidates resume/application phone screen process. Compile present prescreening information feedback hiring managers collaborate decision move forward selected candidates Coordinate candidates hiring managers schedule phone onsite interviews Provide accurate inspiring information candidates company position Support hiring managers interview process, including use interview guides forms coaching interview techniques behavioral-based interviewing methodologies Develop conduct training programs hiring managers staff designed improve recruiting hiring efficiencies Direct efforts employment agencies search firms including negotiating controlling employment related fees Develop maintain professional relationships college, university community college placement offices source generate qualified applicants Manage coordinate communication passive active candidates Participate development annual recruiting budget Perform reference background checks selected candidates review results hiring managers Coordinate help present offers employment selected candidates. Coach hiring managers process extending verbal offers negotiations Oversee onboarding process new hires within ENAVATE Celenia North America locations include coordinating new hire training sessions appropriate BU leaders ensure onboarding steps completed Identify gaps hiring process continuously work others improve processes, introduce new methodologies measure progress Human Resources Create participate new hire orientations Ensure current new employees provided information company policies (employee handbook), job duties, working conditions, wages, opportunities promotion employee benefits Administer benefits package covering medical, dental, vision, COBRA, FSA/HSA basic/voluntary life insurance comprehensive 401(k) plan North America employees Devise timeline payment benefit premiums; coordinate payment 401(k) remittance Accounting department Assist analyzing modifying compensation benefits policies establish competitive programs ensure compliance legal requirements Manage keep track PTO NA employees Handle termination processes including setup/removal benefits; conduct exit interviews part company's employee exit plan Oversee administer payroll process North America ensuring payroll submitted successfully, accurately timely manner Foster environment good employee relations customer service throughout organization Perform quality work within deadlines without direct supervision Interact professionally employees customers Work independently understanding necessity communicating coordinating work efforts employees organizations Talent Acquisition Specialist 11/2014 05/2015 Company Name City State Responsible recruitment Shift Supervisors, Assistant General Managers, General Managers, Area Managers, Regional Operation Managers across 450 locations throughout U.S. (carried requisition load 200 openings nationwide) In charge sourcing talent CareerBuilder, LinkedIn Recruiter, Indeed, Snagajob Execute legally complaint job postings internet sites, perform refreshes removal required Review applications resumes determine potential fulfillment position Conduct phone screens, interviews, background reference checks Provide feedback candidates hiring managers, agencies and/or directly candidates Generate offer letters communicate hiring/area managers multiple locations executive level staff recruiting efforts strategy Responsible evaluating implementing recruiting best practices strategies conjunction leadership team Provide ""virtual"" support direction field restaurant management team Train restaurant managers multi-unit managers effective recruiting strategies Keep track candidates Infor Talent Management online Applicant Tracking System CareerBuilder TalentNetwork Help develop new recruitment initiatives satisfy needs demands business increase recruiting effectiveness Manager Employee Recruitment Development/Recruitment Specialist 05/1999 10/1999 Company Name City State The John Constanza Institute Technology provides education, software, consulting services leading manufacturing corporations worldwide considered leader Demand Flow Technology. Responsible recruitment experienced software developers, software testers, sales managers, senior manufacturing consultants, executive level staff. Lead consultants full recruiting lifecycle conducted phone screens, on-site interviews, extended employment offers, negotiated salary necessary. Conducted recruiting searches via internet, employment ads, career fairs, administered employee referral program. Handled employee issues Denver office (90+ employees). Conducted exit interviews kept track performance evaluations status changes. Prepared monthly ER&D reports Executive Board included current employee headcount, EEOC statistics, recruiting activity, staffing report, new hires, terminations, source trends, budget vs. actuals. Managed ER&D department included supervising HR Generalist Benefits Administrator. Regional HR Manager/Recruiter 01/1998 01/1999 Company Name City State Provides business technical consulting, custom software application development, systems integration solutions clients Energy Utilities, Communications Financial markets. Acted Regional HR Manager Denver office (75 employees) included: conduct new hire orientations exit interviews, handle employee issues HR administration, coordinate participate new hire training, benefits coordination, training leave administration, visa processing local/regional level, input data changes HRIS system. Participated weekly management staffing meetings drove staffing initiative Denver office (created managed staffing pipeline report, matched opportunities staff upcoming projects supported communication managers). Responsible recruitment experienced software developers, technical/business consultants, project managers IT professionals Denver office. Represent LCG professional career fairs, place employment ads, conduct internet job searches, handle employee referrals. Lead candidates recruiting lifecycle conduct initial phone screens, closing interviews, extend offers full-time, part-time, admin, temp, contract hire employees Denver office. Establish relationships contracting agencies act primary contact Denver office. Advise managers employee policies guidelines. Corporate Recruiter/Staffing 05/1995 11/1998 Company Name City State International business information technology consulting firm specializing business re-engineering, custom software development, change management, systems integration implementation. Responsible recruitment technical functional IT professionals college open market. Represented AMS professional job fairs, college campuses special recruiting events. Reviewed thousands college resumes determine pre-selects campus interviewing schedules. Created training curriculum materials college brown bag interview presentations. Traveled 10 different colleges universities conduct campus interviews participate campus presentations. Facilitated weekly resolution meetings interviewers managers make hiring decisions. Traveled extensively Redwood City, CA lead college recruiting efforts new Telecom college hire location. Worked part Denver-based recruiting team recruiter aspects hiring process. Acted Staffing Coordinator Telecommunications Industry Group included: informing staff available assignments helping understand staffing process, ensured professional staff challenged leveraged optimally, attended weekly staffing meetings department managers discuss available staff business needs, created maintained ongoing staffing pipeline report. Human Resources Coordinator 06/1994 05/1995 Company Name City State Coordinated recruiting process, set-up interviews, screened candidates, extended job offers. Conducted new hire orientations, handled employee inquiries regarding health, dental, 401k, HR issues, company policies. Assisted employee spending accounts benefits administration, input employee information automated HRIS database. Developed administered service award program employee appreciation. Planned coordinated company sponsored programs Annual Blood Drive, Health Fair Employee Store. Education Bachelor Science Management Human Resources 1997 Colorado Christian University City State US License Colorado Real Estate Brokers Armbrust Real Estate Institute City State US Skills Recruiting, Staffing, Training, College Recruiting, Sourcing, Phone screens, Interviewing, Negotiation, Recruiting Events, New Hires, On-boarding, HRIS/ATS, HR Administration, Employee Issues, Terminations, Recruiting Best Practices, Performance Evaluations, EEO, Human Resources Management, Ms Office Suite",HR
"SLEEP TECHNOLOGIST, RPSGT Summary Healthcare professional ten years' experience seeking opportunity I utilize skills knowledge multiple healthcare settings positive impact impact patient outcomes. Looking work setting health information management technology previous training HIPPA Privacy Security, performance improvement quality assurance help position career advancement. Highlights Member AHIMA Member ILHIMA Member HIMSS Member HFMA More ten years healthcare experience CPR Certified Need minimal supervision Analytical Critical EHR experience Skills Works proficiently minimal supervision, fluent communication skills demonstrated daily interactions various patient family demographics, CPR certified, critical thinking working independently patient diagnostic sleep lab, disease management, inventory control managing waste reducing duplicate testing, medical terminology, Windows OS, patient evaluation, patient preparation, problem solving, strategic planning, oxygen education therapy, equipment troubleshooting. Accomplishments Interscore Relability Testing 92% average (expected 85%). Obtained Registered Polysomnographic Technologist license 01/2015. Graduated Valedictorian Hannibal La-Grange University 2000. Experience Sleep Technologist, RPSGT 12/2015 Current Company Name City State Polysomnogram preparation set up, diagnostic testing,. PAP oxygen titration studies, monitoring scoring complete patient. studies using AASM standards, Interscore Reliability Testing 92% average (expected 85%), CPR. certified, data transfers, Windows OS, work diligently minimal supervision 1:2 technologist patient ratio. Neurophysiology Technician, RPSGT 01/2009 11/2015 Company Name City State Performing EEG LTM. Measuring 10-20, patient preparation education, monitor note abnormalities. Sleep study preparation set up, prepare calibrate equipment prior testing, following AASM protocol MSLT, MWT, PAP oxygen studies, assist scoring sleep studies, fluent communication skills, sharp critical thinking skills, diligently work minimal supervision. Billing patients outpatient sleep center. Healthcare Specialist, CRT 09/2005 12/2008 Company Name City State Clinical patient evaluation home setting, implement disease management programs, respiratory sleep equipment set education, fluent communication skills, sharp critical thinking skills, diligently work minimal supervision. Education May, 2000 Hannibal La-Grange University City State Applied Associates Degree Science Respiratory Therapy Graduate Valedictorian Respiratory Therapy Class *Winner John Rodgers Memorial Scholarship Bachelor Science Healthcare Information Management Technology 1999 2017 University Wisconsin City State Healthcare Information Management Technology Skills Billing, communication skills, CPR Certified, CPR certified, critical thinking, disease management, EHR experience, inventory control, managing, medical terminology, Windows OS, Works, patient evaluation, patient preparation, problem solving, Respiratory Therapy, strategic planning, supervision, therapy, troubleshooting",HEALTHCARE
"VICE PRESIDENT Executive Profile Manufacturing Operations Executive proficient design development Lean operations, processes systems innovative LED products manufacturer operating 28 countries. Expert constructing new facilities, integrating acquired facilities, installing process improvements, building high-performance teams, automating operations improve yield. An experienced customer service executive proven record establishing managing first-rate highly profitable service organizations. Competencies Hard Skills Soft Skills Strategic/Operational Business Financial Planning Quick fervent learner Multi-Site Operations Productivity Enhancement Team building motivation International Sourcing Supply Chain Management Foresighted fastidious tactician Call center implementation Management High emotional IQ adept communication skills CRM implementations Calm decisive pressure Customer, Vendor/Supplier OEM Relationships Technically environmentally adaptable Budgeting (Operating/Capital) Pricing Strategies Expert negotiation Costing, Margin/Profit Improvement ROI Experienced public speaker Extensive technical acumen Rigorous work ethic acute problem-solver Senior staff training development Thought leadership Skill Highlights Strategic operational business financial planning Multi-site operations productivity enhancements International sourcing supply chain management Call Center implementation mangement CRM Implementations Customer, Vendor/supplier OEM Relationships Budgeting (Operating/capital) pricing strategies Costing,margin/profit Improvements ROI Extensive technical acumen Senior staff training development Quick fervent learner Team building motivation Foresighted Fastidious tactician High emotional IQ adept communication skills Calm decisive pressure Technically environmentally adaptable expert negotiations Experienced public speaker Rigorous work ethics acute problem solver Thought leadership Professional Experience Vice President Apr 2008 Current Company Name － City State Leads new management team charged turning around expanding foreign operations LED products manufacturing company operating several countries throughout Europe, Latin America, Asia, Middle East North America. Holds full accountability leading 5 manufacturing operations several distribution facilities $30 million R&D budget. Works foreign government officials; negotiates/manages capital projects $55million. Executed strategic manufacturing revitalization initiative reduced time required bring new existing products market streamlined work processes. Introduced new production-line technology launched Six Sigma initiative resulting $5 million savings. Augmented business model transitioning manufacturing cost-driven product development focus quality-driven operation. Senior Director Customer Service Apr 2004 Apr 2008 Company Name － City State Directed activity Customer Service Support department. Implemented Oracle CRM leading project manager. Held full P&L responsibility $30 million service business. Exceeded revenue profit targets quarterly basis. Managed Field Service, Call Center, Technical Support, Training departments. Championed full automation service department resulted improved customer satisfaction. Introduced new training philosophy oversaw implementation World Class Training Center. Oversaw revamp service contribution Product Launch, greatly improving new product performance. Oversaw implementation Customer Web Portal. Oracle 11i I store; resulted increased parts revenue customer satisfaction. Senior Director Customer Care Nov 2001 Apr 2004 Company Name － City State Accountable aspects Order Management monthly throughput $25 million. Responsible efficient delivery installation products North America. Facilitated creation seamless quote cash process full implementation Oracle 11i. Directly resulted shortened order cycle time. Administered system quality control measurements resulted internal/external customer satisfaction. Led projects setup third-party installers across country improved coverage expedient turnaround. Rendered process real-time tracking/monitoring installs. Oversaw entire service department upon appointment company president. Resulted decreasing average call center handling time 20 seconds less improvement customer satisfaction survey ratings 8.5 average 10 point scale. Director Customer Service Apr 1998 Nov 2001 Company Name － City State Responsible overall growth, profitability quality International service operations, including 6 subsidiaries network two hundred dealers. The service business $27 million ($17 million customer/$10 million internal). Developed standard reporting measurements quantify service business traveled internationally audit locations. Managed successful implementation CPO rebuild program. Realigned international service management team strong cohesive unit order drive future increases customer satisfaction financial growth. Increased customer paid business 24% year service profitability 30% year. Administered B2B Extranet site. Oversaw customer call center decreased call wait time 95% Established Service Level Agreements/Contracts improved customer support. Awards: Won 1999 outstanding performance International Sales Service well Financial Strategic planning, PREMIER CLUB INTERNATIONAL. Winner 1998 outstanding service manager Association Service Managers International. Winner 2001 Iron man Award outstanding contribution customer services. Winner 2002/03/04 Circle Champions Award. International Service Director Jan 1995 Apr 1998 Company Name － City State Directed activities 22 field engineers providing service support ARJO, Century vendor products sold 55 nationwide sales centers; reported directly Vice President service technical support. Pioneered various service enhancements directly led increased sales customer satisfaction. Developed implemented service repair parts marketing programs. Directed development Systems multi-product support realized significant cost savings. Contributed development improvement service systems manage service delivery coverage increase profitability. Education leadership University Virginia － City State USA Digital Electronics 1981 DeVry Institute Technology － City State USA GPA: GPA: 3.85 Digital Electronics GPA: 3.85 Developmental Activities Activity/Program Date/s/ BAMP High Performance Leadership 1999 AFSMI, Global Conference 1998, 1999, 2000 Presentation Skills, Wilson Consulting Group 1998 MBTI, Team Building Sandra Herb Hirsh 1998 Service Management project leader CRM implementation 1994 Project Leader A.B. Dick Automated Dispatch 1993 World Class Lessons ledership Seminar 1998*2000 BVA, advanced training 2001, 2006 Lean Six Sigma Champion Training 2004 Disney Institute, ""Loyalty Disney Style"" Seminar 1999 Service CRM implementation Business Project Leader 2005 Skills PREMIER, automation, B2B, budget, Call Center, Consulting, Contracts, CRM, customer satisfaction, customer services, Customer Service, customer support, delivery, product development, Extranet, Financial, focus, government, International Sales, Latin, Team Building, Leadership, marketing, market, 2000, Works, network, Oracle, Oracle CRM, Order Management, philosophy, Presentation Skills, processes, profit, Project Leader, quality, quality control, real-time, reporting, sales, Six Sigma, Service Level Agreements, strategic, Strategic planning, technical support, Web Portal",FITNESS
"PUBLIC RELATIONS ASSISTANT Professional Summary My past experiences academic employment settings developed traits necessary become important team member organization. I seeking position affords skill development career advancement. I consider excellent communicator, creative thinker strong problem solver. Core Qualifications Public Relations, Marketing, Event Planning Social Media (Facebook, Twitter, Instagram, LinkedIn, Pinterest Google+) *Microsoft Office: Excel, Word, Power Point Publisher Systems: Raiser's Edge POD Experience Public Relations Assistant July 2013 Current Company Name － City State Interface public relations agency daily assist media requests timely manner. Coordinate interviews reporters, Renfrew staff Renfrew alumni. Staff media shoots serve liaison journalists Renfrew staff. Formulate press releases, byline articles media advisories. Maintain post creative timely copy/content Facebook, Twitter, Instagram, LinkedIn Google+: 4,900 likes Facebook, 1,980 followers Twitter, 1,320 followers Instagram 2,150 followers LinkedIn. Participate bi-weekly meetings public relations agency effectively coordinate key initiatives. Prepare send 'Industry News' 300 company members. Assistant Editor professional newsletter, Perspectives, alumni newsletter, Connections. Plan execute annual social media campaign 'Barefaced Beautiful, Without Within' National Eating Disorder Awareness Week: create copy/content social media platforms; track social media progress across platforms; coordinate media interviews; work sites organize various activities patients staff participate in. Contact person alumni events alumni webinars. Prepare post alumni event/webinar recap reports. Help plan staff annual alumni reunion June 300 attendees: schedule meetings take minutes; vendor coordination including Renfrew maintenance; help generate theme, title, giveaway item, menu workshops. Help plan staff annual professional conference November 500 attendees: coordinate staff registration; organize media training Renfrew staff; point person media attendance. Assist Northeast Region Professional Relations Representatives. Public Relations Administrative Assistant January 2013 July 2013 Company Name Assisted Public Relations Manager aspects public relations including uploading placements website, attended local media shoots media trainings, formulated press releases prepared 'industry news.' Helped maintain post Facebook, Twitter Instagram: 3,000 Likes Facebook, 900 followers Twitter 160 followers Instagram. Assisted planning execution annual social media campaign 'Barefaced Beautiful, Without Within' National Eating Disorder Awareness Week. Assisted Alumni Relations Manager aspects alumni relations including planning workshops, community events Non-Residential Reunions. Assisted planning execution annual alumni reunion including meeting minutes, vendor coordination including Renfrew maintenance, post-event recap report. Utilized Raisers Edge, Alumni Database Entry System assist inquires development accounts. Helped plan staff annual professional conference November 500 attendees. Assisted 12 Professional Relations Representatives across 13 sites various duties including fulfilling literature requests well administrative clerical tasks. Marketing Administrative Assistant September 2011 January 2013 Company Name － City State Assisted Director Marketing various office duties including editing, copying, inventory, meeting minutes, research, mailings well aspects event planning including annual conference, alumni reunion, road shows, community events. Assisted Senior Marketing Coordinator aspects advertising, sponsorships well free paid listings. Helped monitor Facebook Twitter: 2,000 Likes Facebook 400 followers Twitter. Utilized POD, Professional Database System Raisers Edge, Alumni Database System assist inquires development accounts well tagging attendees webinars conferences. Assisted 10 Professional Relations Representatives across 11 sites various duties including fulfilling literature requests well administrative clerical tasks. Education MBA Social Media Marketing 2014 Rutgers University Social Media Marketing Bachelor Arts Degree 2011 Public Relations Penn State University 2007 High School Graduate St. Hubert Catholic High School Girls Additional Information Business Personal References Available upon request Skills administrative, advertising, agency, bi, clerical, conferences, content, copying, Database, Edge, editing, Editor, Event Planning, inventory, Director, Marketing, media training, meetings, Excel, Microsoft Office, office, Power Point, Publisher, Word, newsletter, press releases, progress, Public Relations, Raiser's Edge, research, social media platforms, website, workshops, articles",PUBLIC-RELATIONS
"PURCHASING AGENT Summary Experienced buyer demonstrated organization, customer service, communication, management relationship-building skills. Highlights Retail Management 10-key By Touch MS Office PowerPoint Customer Service Scheduling New customer acquisition Fluent Spanish Outlook Problem Resolution Regulatory Compliance Front-Office Operations Report Preparation Marketing Sales PhotoShop Dependable reliable Education Bachelor Arts Communication 2001 ST. EDWARD'S UNIVERSITY － City State Communication Experience Purchasing Agent Jan 2011 Current Company Name － City State Source, develop maintain dynamic supplier relationships order obtain competitive pricing components raw materials. Generate requests proposals, communicate verify technical specifications suppliers, analyze supplier responses, negotiate pricing, payment terms consignment solutions suppliers. Work Accounting Department coordinate timely deposits required suppliers. Review interpret Material Resource Planning (MRP) reports. Work Sales, Engineering Production teams coordinate purchasing order meet critical project deadlines. Generate purchase orders fabricated components, raw materials supplies used manufacturing process accordance engineering project requirements, expedite ensure orders confirmed timely manner. Assist Production Manager, Planners Project Engineers coordinating expediting flow materials, goods services manufacturing assembly process. Communicate vendor concerns and/or issues upper management effort improve material flow efficiency. Provide resolution status supplier quality delivery issues internal customers. Provide feedback suppliers regarding damages, shortages, defective unacceptable product supplier take corrective action. Banking Center Manager II Jan 2009 Jan 2011 Company Name － City State Periodically communicate upper management review branch performance assessments update staff business developments, ensuring full compliance requirements tight deadlines. Author professional correspondence customers vendors. Deliver series presentations local businesses, providing product information educating employees basic financial management. Conduct sales compliance sessions entire banking center team monthly basis. Manage aspects day-to-day operations manager retail branch 15 associates: Ensure audit/compliance procedures center followed, maintaining highest level customer service. Ensuring completion regulatory compliance training specific sales service responsibilities associates. Conduct approve quarterly yearly performance evaluations associates, plus developing monitoring individual quarterly development plans direct reports. Generating sales leads community outreach activities developing business partners, building internal relationships. Managing difficult situations customers providing clients information, data, advice. Supervising coaching teams proper behaviors, sales techniques, service expectations compliance guidelines, modeling same. Coach train teller seller team process transactions accurately, efficiently accordance established policies procedures. Uncover satisfy customer needs sale financial products services, running aspects efficient productive branch. Assistant Banking Center Manager Jan 2004 Jan 2009 Company Name － City State Assisted branch manager retail banking branch direct accountability 17 associates Assisted deployment communications assist banking center product sales goal adoption sustainment. Personally delivered sales coaching sustainment strategies drive bank product sales banking center. Interacted directly associates daily basis provide performance data order drive sales compliance focus. Created daily, weekly monthly coaching routines drive understanding compliance goals measures support goals. Coordinated facilitated monthly banking center meetings banking center associates encourage effective coaching, helping associates overcome sales challenges. Teller/Teller Operations Specialist Jan 1999 Jan 2004 Company Name － City State Directly managed seven associates' performance include sales, compliance, operational excellence, customer experience Created tools resources ensure associate readiness new initiatives. Accountability cash accuracy led performance resulted 100% zero teller cash differences two consecutive months. Managed compliance results held monthly meetings ensure associates understood compliance goals activities required support goals. Supported final closing banking center. Languages Bilingual Spanish Interests Little League Volunteer U6 Soccer Coach Team Bank America Community Volunteer Additional Information Team Bank America Community Volunteer 2010 Queen Hearts Award team involvement community service activities 2008 Top Performer Award 2004 Top Teller Performer Award Alpha Phi Omega Co-ed Community Service Fraternity St. Edward's Communication Society Member Salutatorian High School Class Skills 10-key By Touch, Accounting, Photoshop, banking, developing business relationships, coaching, competitive, Customer Service, delivery, focused, Front-Office, Regulatory Compliance, management, manufacturing process, Marketing Sales, materials, Microsoft Office, Outlook, PowerPoint, MRP, policies, presentations, pricing, Problem Resolution, proposals, purchasing, quality, retail, Retail Management, Sales, Scheduling, Spanish, Supervising",BANKING
"IT SUPPORT OFFICER Executive Profile Seeking assignments Hardware Network Servers Technical Support organization deliver results leveraging strong exposure IT Operations. Cisco certified Network Associates nearly 6 year 3 months experience Site Networking Operations, Installation, Configuration, Technical Support/Troubleshooting, Incident Management well Client Servicing. Server 2k3, 2k8 Ubuntu server configuration, Network Configuration, implementation DHCP Server, File server, DNS server Network Monitoring tools. An effective communicator excellent skills building relationships Possess, strong analytical, problem solving organizational abilities. Assembling disassembling PC, motherboard, hard disk drives, working local network printer, configure cable UTP,STP, coaxial Key Highlights Manage data server data security. Successfully performed configuration NAS Server, AD Server, Child Domain, Cisco Router, Firewalls, Network Printers, Provided expertise installation management IT infrastructure Cisco routers, switches, Servers Thin client, Systems, Network Cables, Network Printers,Softwares etc. Delivered successful gradation Enterprise Domain server windows 2003 2008. Received appreciation Client's Top Management providing value addition project automating certain tasks saving time resources. Skill Highlights Configuration managing VMware workstation server creating virtual systems. Windows XP, Vista, Windows7 Windows 8 Working Microsoft office 2003 2007. Working Kingsoft Office, Libre Office Working thunderbird mail, outlook mail PME mail. Local external network monitoring. Computer Hardware Assembling, Dissembling, configuration maintenance computers Troubleshooting PC printer's problem. Other Software Knowledge ERP, Time desk CCTV, PPC, Tally. ESS CHS etc. Professional Experience IT Support Officer March 2011 August 2015 Company Name System Administrator April 2010 January 2011 Company Name Lab Technician Technical Support April 2009 March 2010 Company Name Comprehensive knowledge CISCO networking technologies Protocols. Handling network infrastructure LAN/WAN, migration configuration network Devices (Routers, Switches, Firewalls etc.). Skilled planning implementing LAN/WAN solutions. Configuring Routing protocols (RIP, EIGRP. OSPF, Static Default Route) Assisting design implementation network troubleshooting. Troubleshooting Extending high-end technical support various Servers ensuring high customer satisfaction levels prompt redressal problems. Configuring troubleshooting IP Phones, Network Printers Virtual Interface (VMWare) related issues. Assigning user nodes various devices installed networked, handle allocation protection user rights, per company's policies. Configuration Maintaining LAN installing Active Directory, DNS, DHCP, FTP, TELNET,User profile, Remote Connectivity, Assigning IP Address, Managing Local Domain User's Account, sharing Permission, Terminal Services, Trusting, Software Deployment etc. Configure windows server 2003 2008 Active Directory ,Terminal Server Group Policy manage Data server security. SAP Basis Client GUI installation. SAP Online Support System Backup Recovery DR HADR Data synchronization Monitoring. User management Transaction Lock/Unlock User Authorization Users Role Windows Servers Microsoft active directory services, Server 2003-2008, Configure Domain security policies, Local security policies Configure manage File server Share Folders. Design: DNS DHCP servers 2003-2008 Server. Configure Manage Users profiles. share folders implementing group polices. Configuration Microsoft Terminal services, RDP, remote access tools. Education B.A EIILM University － City Higher Secondary passed From M.P. Board Bhopal. High School passed From M.P. Board Bhopal. Professional Certifications MCP Microsoft Certified Professional fist paper clear administering Windows Server 2012 June 2013. (ID No. 10171726) CCNA Cisco Certified Network Associates Dec. 2009. (ID No. 11716258) JCHNP- Jetking Certified Hardware Networking Professional jetking infotrain limited ,A.B. Road Indore M.P 2010 Professional Affiliations National Council For Vocational Training Neocorp International Ltd Pithampur Nov 2013. Major Attainments Accredited Best Cricketer Award Neocorp Internation LTD Inter Tournament Indore (2014). Personal Vitae Father's name Mr. Govind Singh Lodhi Date birth 1st Jan 1988. Personal Information Marital status Married. Hobbies Playing Cricket Permanent Address Village:- Jhinna Post:- Abhana Disit:- Damoh (M.P.) Pin Code :- 470662 Declaration I declare whatever information I given correct according best knowledge. Languages English, Hindi. Skills Active Directory, Backup, CCNA, CISCO, Cisco Certified, Computer Hardware, Hardware, Client, customer satisfaction, Dec, DHCP, DNS, EIGRP, English, ERP, Firewalls, FTP, GUI, Hindi, IP, LAN, Managing, access, Microsoft Certified Professional, MCP, mail, Microsoft office, Office, outlook, Windows 8, Windows, Windows7, Windows XP, migration, ESS, Network Associates, Network Printers, network troubleshooting, network, Networking, OSPF, policies, printer, Protocols, RIP, Routers, Routing, SAP, SAP Basis, Servers, Switches, technical support, Phones, TELNET, Terminal Server, Troubleshooting, Vista, WAN, Windows Server Additional Information Marital status Married. Hobbies Playing Cricket Permanent Address Village:- Jhinna Post:- Abhana Disit:- Damoh (M.P.) Pin Code :- 470662 Declaration I declare whatever information I given correct according best knowledge.",BPO
"ENGINEERING TECHNICIAN Professional Profile To obtain challenging career Electronic Technology field. Extensive experience successfully testing analyzing complex circuit packs systems. *Takes initiative take challenging problems follows resolution. *Capable working independently team player. *Worked fiber optics receivers transmitters since 1999. Qualifications Critical Thinking Effective Multitasking Deadline Compliance Works well pressure Highly responsible reliable Establishing goals setting priorities​ Team player Initiative work independent Experienced production scheduling Excellent problem solving skills Troubleshooting component level Schematics reading Microsoft Office Suite expert Relevant Experience Personally managed production activities guarantee 100 orders shipped on-Time. Promoted Team leader within 4 years employment. Planned, directed, coordinated assigned manpower efficiently meet production requirements. Tracked daily processing reports 100 accuracy. Cut inventory half improved on-time delivery 100 reducing scrap. Proudly rated management leading performer. Worked R&D technical services teams execution experimental pivotal batches. Problem Diagnosis Used operational knowledge systems, parts components solve problems arose assembly. Work Experience Engineering Technician 12/2014 － 05/2015 Company Name City State Tested CWB analyzed component level. Work complex detailed manufacturing documentation and/or verbal/written instructions. Install parts along moving production line. Engage practical application engineering science technology. Thermal Technician 07/2006 － Current Company Name City State Leads Thermal Production Line Engage practical application engineering science technology Analyze interpret blueprints determine precise specification Work complex detailed manufacturing documentation and/or verbal/written instructions Apply basic mathematical skills solve technical problems Measure dimensions products verify conformance specifications using measuring instruments rulers, calipers, gauges and/or micrometers Handled, measured mixed chemicals following prescribed methods testing requirements Perform leak checks vacuum mechanical assemblies using leak detection systems Set operate production equipment accordance current good manufacturing practices SOPs Calibrate Align focal plane arrays, perform video set-up, function test, verify alignment, electrical alignment, MRT, MRC final test Thermal Devices Prepare operational reports provide information supervisors Recommended corrective actions minimize rate product defects Communicate product machine failure details design team reliability departments Maintain repair status spreadsheets used production department quality review meetings Technical Support Specialists 02/1992 － 11/2003 Company Name City State Helped achieve company goals supporting production workers. Worked engineers troubleshooting issues test systems. Performed testing troubleshooting any/all products including printed wiring boards integrated circuits systems meet engineering specifications. Trained peers analysis processes getting speed. Performed daily analysis routines using established troubleshooting techniques, developing, implementing new techniques. Knowledgeable application advanced electronics theories. Collaborated worked supervisory, engineering functional personnel conducting special studies proving new equipment. Worked engineers starting surface mount line. Worked HP test sets. Troubleshoot field returns using schematics. Tuned circuit packs different wavelengths. Education 2002 Associate Science Northern Essex Electronic Technology Engineering computer System City State USA 3.7 GPA Certificate Microsoft Office Graduated Deans List 2004 AssocIate Degree Hesser College Paralegal Studies City State United States GPA: GPA: 4.0 Coursework English, Communications Writing Legal System training class Affiliations Organized team Lucent make workforce management work together order better communications, productive satisfied workforce. Skills Microsoft office Suite (2013) Reading Schematics Troubleshooting Problem solving Lean Manufacturing Inventory Government Sell-Offs",ENGINEERING
"STAFFING COORDINATOR Professional Summary An energetic staffing professional seeking challenging experiences Talent Acquisition Talent Management. Solid communication, interpersonal, organizational skills. Experience working upper management executives coordinate meetings, travel arrangements onboarding new employees. Skill Highlights Event Coordination Microsoft Word, Excel, Power Point, Outlook, SharePoint BrassRing Taleo Candidate tracking systems Training experience Infovision II, Retail Link, Spectra databases; used analyze sales numbers performance, create progressive goals upcoming months. Professional Experience 07/2015 Current Staffing Coordinator Company Name － City State Partner US Staffing Representatives scheduling interviews candidates located US abroad. Coordinated travel arrangements domestic candidates maintaining HR data Taleo (BaxTalent) Systems. Responsible processing reports weekly basis within Taleo. Also responsible Source Hire Candidate Slate reporting. Formed relationships hiring managers, administrative assistants, staffing agencies ensure smooth consistent scheduling outcome. Developed relationships mid upper level managers executives. Aid hiring managers within Research Development, Regulatory, Sales, Quality, IT, Manufacturing, Marketing, Legal, HR, Finance areas. Point contact Candidate Travel Questions. Processed invoices special payment requests traveling candidates tracked progress completion. Assisted Onboarding New Hires. Helped maintain data, processed Background checks I9s. Processed Employee Referral Hiring Bonus exceptions Pay Roll. Facilitated New Hire Orientation Talent Management Business HR colleagues. Ensured New Hires Baxalta, Shire pleasant, smooth, informational orientation experience. Aided onboarding new employees staffing coordinator team providing training processes. Proactive pursuing Networking Business Acumen activities knowledge experience Baxalta, Shire healthcare industry. Leader Workstream dedicated creating SharePoint information regarding Interview Coordination across multiple sites around North America. 04/2013 06/2015 Staffing Coordinator Company Name － City State Partner US Medical Products BioScience Staffing Representatives scheduling interviews candidates located US abroad. Coordinated travel arrangements domestic candidates maintaining HR data BrassRing Taleo (BaxTalent) Systems. Formed relationships hiring managers, administrative assistants, staffing agencies ensure smooth consistent scheduling outcome. Developed relationships mid upper level managers executives. Aid hiring managers within Research Development, Regulatory, Sales, Quality, IT, Manufacturing, Marketing, Legal, HR, Finance areas within Medical Products BioScience Businesses Baxter Healthcare. Developed process used process last minute travel requests Staffing Representatives. Processed invoices special payment requests traveling candidates tracked progress completion. Assisted maintaining new hire paper work, data entry, audits files make sure information provided compliance purposes. Facilitated New Hire Orientation Staffing Business HR colleagues. Ensured New Hires Baxter pleasant, smooth, informational orientation experience. Aided onboarding new employees staffing coordinator team providing training processes. Work Excel create reports Staffing Representatives Business HR Medical Products BioScience organizations track Open Job Requisitions BrassRing Taleo (BaxTalent) systems. Proactive pursuing Networking Business Acumen activities knowledge experience Baxter healthcare industry. 06/2012 03/2013 Staffing Coordinator Contractor Assignment Baxter Healthcare Company Name － City State Partner US Medical Products BioScience recruiters scheduling interviews candidates located US abroad travel arrangements domestic candidates maintaining HR data BrassRing. Formed relationships hiring managers administrative assistants ensure smooth consistent scheduling outcome.Developed relationships mid upper level managers executives. Aid hiring managers within Research Development, Regulatory, Sales, Quality, Marketing areas within Medical Products BioScience Businesses Baxter. Processed invoices special payment requests traveling candidates tracked progress completion. Assisted maintaining new hire paper work, data entry, audits files make sure information provided compliance purposes. Work Excel create reports Directors HR BioScience aid understanding number open positions recruiters working fill. 08/2007 04/2012 Department Supervisor Company Name － City State Supervisor Women's Accessories department. Responsible merchandising sales department.Also responsible overseeing on-boarding, training, performance new current associates work department. Other department experiences were: Home Department supervisor included overseeing commissioned sales Window Department, Shoes Department, Children's Department, Women's Department. Key carrying supervisor also tasked securing store night opening store morning managing associates open close store time. Handled many customer service issues resolved satisfaction customers involved. Successfully completed Manager Training program Sales Managers above. Education Training May 2007 Bachelor Arts International Business John Brown University － City State International Business Community Service Junior Achievement Company Program November 2013-May 2014 Volunteered help mentor students Round Lake High School Company program Junior Achievement. We first group Baxter Employees work program JA. Helped answer questions students created business launched sell products school community. Led several classes go specific information creating business plan operating business per guidelines set forth Junior Achievement. Interests Kayaking, Swimming, Singing Choirs Church Community Languages Intermediate Spanish Beginner Japanese French Skills Administrative, Customer Service, Data Entry, Event Coordination, Merchandising, Networking, Reporting, Scheduling, Travel Arrangements Additional Information Founding Executive Board member Baxalta's Business Resource Group, Early Career Professionals. Leader Recruitment Retention Workstream. Analyzed Data surrounding Demographics Milennial Population Baxalta. Lead Leadership Spotlight series coordinated one hour slots senior leaders give group members chance interact intimate level senior leadership.",HEALTHCARE
"CHEF INSTRUCTOR Professional Summary Pastry chef/baker/cake decorator 5 year history creating beautiful specialty cakes events. Wide range skills includes custom breads, cookies, pies tarts. Highly organized supportive team player. Abundant knowledge seasonality ingredients well passion local, sustainable organic ingredients. Plans executes menu development, budget analysis, equipment, food preparation execution, ordering. Hardworking, time, self-motivated individual proven record responsibility ability problem solve. Equally effective working independently well team effort. Works well wide range people levels; comfortable leading, collaborating training. Organized detail-oriented ability view situations challenges positive way propose solutions streamline operations. Passionate creating unique, delicious pastries using extensive knowledge baking sciences flavor combinations. Experience 04/2016 Current Chef Instructor Company Name － City State Teaching classes small large groups. Honing current culinary skills sharing knowledge, methods technique students. Creating lesson plans menus 02/2016 Current Sales Representative Company Name － City State Traveling New Jersey, Pennsylvania Delaware areas selling cake pastries wholesale bakery. Learning art sales Honing communication sales skills well conversational ability product knowledge ​ 03/2015 01/2016 Assistant Pastry Chef Company Name － City State Helped lead small team bakers Decorated cakes, cupcakes variety pastries daily display case. Created different flavor combinations seasonal goods make ever changing menu Created menu items highly popular Napa renown Boon Fly Cafe Helped carry banquets creating attractive dessert bread displays 500 people Managed daily production breads including Brioche, burger buns, focaccia, sourdough baguettes, rye bread, carraway seed, multigrain, parker house rolls, pizza dough biscuits. Placed produce/dry good orders, requisitioned admin duties. 08/2014 03/2015 Event/Pastry Chef Company Name － City State Communicates effectively management well co workers. Leads team successful parties banquets. Works production line necessary. Team player systematically tastes smells prepared dishes, observes color, texture garnishes. Implements supports company initiatives programs. Consistently keeps clean safe environment adhering federal, state local sanitation safety requirements. Prepares variety breads, pastries, desserts, cookies well savory items events ranging 15 100 people. 08/2012 08/2014 Assistant Pastry Chef Company Name － City State Managed directed team three pastry line cooks include; overseeing daily responsibilities, health safety standards sustained. Effectively coordinated management kitchen staff service guarantee successful lunch dinner shifts.Prepared variety breads, sauces, garnishes pastries daily basis needed service. Helped facilitate kitchen cleanliness sanitation well communicating well co- workers English Spanish. Procured supplies, foods, equipment pastry department. Assisted initial restaurant opening pastry department development. Spearheaded research development include reviewing analyzing data meals served, food consumed, food costs, supplies labor along providing reports recommendations based results. Sought new methods, products procedures improving food service operation. Was responsible ordering/ checking orders well conducting inventory costing recipes. Established maintained open, collaborative relationships kitchen team. Quickly courteously resolved guest problems complaints. 08/2007 01/2012 Banquet Chef Company Name － City State Managed team kitchen support successfully organized executed banquet events. Assisted ordering, menu planning, calculating charges special dinners banquet events. Prepped executed professional banquets guest ranging 15-1,000 customers. Ordered requisitioned food daily basis banquets large parties. Interacted guests members leading live food action stations. Conducted daily inspections maintained food sanitation kitchen equipment safety reports. Enforced appropriate work-flow quality controls food quality temperature. Persistently strove continual improvement worked cooperatively team member. Diligently enforced proper sanitation practices prevent spoiling contamination foods. 05/2006 08/2007 Baker/Cake Decorator/Retail Company Name － City State Processed bakery orders customers directed cake delivery. Organized refilled bakery case appropriate inventory based current sales. Creatively decorated cakes, cupcakes, tarts pastries well special order items. Managed Retail Bakery accounts balancing register nightly basis. Prepared bakery specialty products bagels, breads pastries. Education 2007 Associate Arts Culinary Pastry Arts Illinois Institute Art － City State Food Preparation, Kitchen Management, Patisserie Confectionery, International Cuisine, Recipe Menu Planning 2005 High School Diploma Chesterton High School － City State Culinary Arts Vocational Senior year. Skills Photoshop, arts, budgeting, costing, desktop publishing, English, health safety standards, Illustrator, inventory, microsoft word, quality, research, restaurant operations, Retail, Safety, sales, Spanish, supervision, team player, time-management, work-flow, written communication",CHEF
"BUSINESS DEVELOPMENT MANAGER Skill Highlights Microsoft Office Suite, Outlook *Salesforce.com CRM (Customer Relationship Management) *Virtual cloud computing environment Professional Experience Business Development Manager July 2010 Current Company Name － City State Sales marketing utility engineering design services including staff augmentation mid-sized companies investor-owned utilities. Clients include LG&E-KU, EKPC, AT&T, Time Warner Industrial/Commercial. Double digit increase sales developing strong relationships clients, staff, partners, management initial contact implementation. Proven ability building name brand awareness various marketing techniques. Responsible launch new turn-key energy saving business segment January 2012 resulting $500,000 new business within 7 months. Received first purchase new business 46 days start service. Selling ROI C-Suite building owners. Achieved goal $1,000,000 pipeline 180 days. 1,056,737 quoted business 22 new clients. Account Executive November 2009 June 2010 Company Name － City State Sales marketing Lean Six Sigma Consulting services small mid-sized companies. Consulting solution skills applied marketing small-to-mid-sized companies greater Louisville Lexington Markets. Green Belt Training Lean Six Sigma. Senior Account Executive January 2008 June 2009 Company Name － City State Sales marketing network computer software hardware systems addition integration managed services. Targeted C-Level executives, IT manager engineers banking, manufacturing, healthcare insurance industries. Partnered cross-functional teams identify, develop, qualify close business opportunities. Wrote proposals, calculated presented ROI analyses, negotiated contracts. Created e-mail marketing programs monthly newsletter. Manager January 2002 January 2008 Company Name － City State Responsible new business development growing sales Kentucky territory sales target $25 million. Sales Expense Management Solutions new middle market business segments (companies annual sales; revenue $10 million $250 million). Effectively filtered qualified prospects built pipelines ensure targets exceeded. Focused vertical marketing Auto, Construction, Medical, Manufacturing markets. Achieved 138% Goal. Developed methods prospecting closing medical practices resulted closing 14 new doctor practices total $2mm gross volume. These techniques duplicated shared around region resulting 10% increased sales among teams. Sales Account Manager January 1994 January 2002 Company Name － City State Responsible opening new accounts managing long-term client relationships key OEM accounts totaling $4 million. Worked closely design engineers OEM clients cross-functional teams provide value-added components assemblies. Identified new business opportunities well aligned business capabilities client needs. Clients include decision makers accounts require design, development manufacture custom metal stampings, springs, wire forms assemblies. Key Account Manager January 1991 January 1994 Company Name － City State Opened new markets focus applianceand office products industry along high-volume industries. Broke new ground development, maintenance servicing key OEM accounts totaling $2 million. Multi-national company operations 13 countries involved design, development manufacturing custom engineered plastic, foam rubber components. Education B.S Mechanical Engineering University Kentucky － City State Mechanical Engineering Professional Affiliations Professional Development, Skills Seminars Toastmasters International, Active Officer Rainmaker Business Development course 2014 Dale Carnegie Course 2013 Certified Sales Professional, APC, 2008 Impact Selling, American Express University, 2002 Professional Selling Skills, Achieve Global, 2000 Effective Negotiations, Karass, 1998 Sales Course, Dale Carnegie, 1992 Skills banking, C, closing, hardware, Consulting, contracts, Customer Relationship Management, CRM, client, Clients, e-mail, energy saving, focus, forms, functional, insurance, managing, marketing, market, Microsoft Office Suite, office, Outlook, network, new business development, newsletter, proposals, Selling, Sales, Salesforce.com CRM, Six Sigma, utilities",BUSINESS-DEVELOPMENT
"LIBRARY AIDE FULL-TIME) Professional Summary High school graduate June 2008, accepted Broward County intern within aviation department; undergoing practical training, experiencing actually like working within aviation/airport industry least year henceforth, resulting Proactive Library Aide (full-time) seven years' relevant hands experience diverse office settings exceptional people skills.Versed excellent multi-tasking, communication presentation skills subsequent, extraordinary computer ingenuity. A self-motivated, energetic ,extremely organized responsible individual, fluent English admirable writing oral skills also, capable work deadlines moreover, hard working, dynamic, team player high hopes filling front desk administrative/recruiter position! Core Qualifications excellent communication skills Client-focused exceptional telephone etiquette File/records maintenance Microsoft Office Computer proficient Excel customer service Ability multi-task Work well independently limited supervision Ability take directions well Ability prioritize remain focused essence issue Proficient learning new concepts Exhibits self-motivation positive attitude Adapts well changing conditions Experience Library Aide full-time) June 2009 Current Company Name － City State Responsibilities include assisting customers circulation desk answer questions, identifying service needs, checking out, renewing, checking-in materials, issuing updating library cards customer accounts, processing cash transactions fines fees, printing bus passes. Resolves variety problems/issues public order maximize efficiency/effectiveness circulation department service provided. renew materials also answer questions concerning accounts phone. discharge sort returned materials, pack unpack deliveries books audio-visual items sent branches. responsible shelving specific section books library located 700-759.99 include variety subjects ranging fiction arts crafts. responsible searching claims return items time time tracer router. Created managed Excel document allow out- systems items efficiently accounted Route out-of-system book back proper location/ owing branch devoted, enthusiastic,energetic member spirit committee help coordinate variety activities programs within division. Voting System Technician (VST) November 2014 November 2014 Company Name － City State responsible setting ADA iVotronic unit DS200 optical scanner responsible trained open, troubleshoot, close equipment Election Day. instruct voter insert ballot optical scanner, assists visually impaired voter insert ballot optical scanner, assist visually impaired voter execution audio ballot. The Friday Election VSTs required report Regional Site pick materials Election Day. They make contact clerk set precinct. Election night, specific materials must returned VST back Regional Site. Public Service Intern June 2008 April 2009 Company Name － City State Performed administrative office support activities multiple supervisors. Duties include answering telephone calls, receiving directing visitors, word processing, filing. Extensive software skills required, well Internet research abilities strong communication skills. Performed copying filing duties Assisted supervisor projects Assisted archiving county records Assisted creating annual maintenance budget Assisted payroll preparation Created maintained tables spreadsheets track variety maintenance activities Greeted visitors, answered questions, provided directions Answered multi-line telephone, routed calls, took accurate messages Assisted staff reception area Sorted mail, photocopied documents service coordinators Distributed incoming mail processed outgoing mail Presented ideas orally writing Learned used various computer programs information technology Learned value hard work persistence Devised means dealing extra stress associated multiple demands Encourages effective teamwork Met needs organization employees possible Researched, investigated, compiled information Identified combined variety resource materials final copy Demonstrated convincing public speaking Culinary Arts August 2007 June 2008 Company Name － City State Skillfully preparing meals pleasing palate eye, knowledge science food understanding diet nutrition. Knife skills Nutrition Food safety sanitation Baking principles Cooking methods Food service purchasing Restaurant operations Execution basic food preparation Taste, Proper Seasoning, Consistency) Presentation Degree doneness/ Proper Cooking Provided Sunsational service working pressure within given time frame Women Tomorrow (W.O.T) Mentor Group October 2004 June 2008 Company Name － City State Mentor Scholarship program inspires, motivates, empowers young women live full potential mentoring highly accomplished professional women scholarship opportunities. Assessed evaluated situations effectively Ensured tasks completed time Interpreted rules regulations Used integrity decision-making Expressed ideas thoughts based facts Instilled self-confidence self-esteem others Demonstrated flexibility commitment change learning Hair Stylist August 2007 May 2008 Company Name － City State Maintained comprehensive understanding hair care industry business operations. Set goals follow Quick thinker Creative Displayed understanding of, respect for, people diverse backgrounds Listened actively attentively Coordination Adjusted actions relation others' actions. Tolerance due time consuming styles Education High School Diploma Culinary Arts 2008 McFatter Technical HIGH School － City State United States Culinary arts certification Professional Affiliations Spirit committee The purpose SPIRIT Committee support, promote, improve relations individuals team. Our goals •Support existing programs South Regional Library •Provide opportunities staff faculty interact socially •Provide wellness programming students, staff, faculty Accomplishments Summer Youth Feeding Program Broward County Libraries, conjunction Sisters Abundant Living, provided free lunch snacks children Summer 2014 part Library's Summer Reading Program. A partnership Florida Department Agriculture Consumer Services' Summer BreakSpot program brought free food community's underserved children. Generated series different activities entertainment served free food community 18(yrs) age Out System Books Created Excel document keep track books materials returned branch location accidentally Documentation Wrote edited documents keep staff informed policies procedures current status particular items. Interests Skills Credit, Page",ARTS
"EXECUTIVE CHEF-PARTNER Summary Proven abilities fine dining restaurants, catering, corporate dining provisioning. Well versed cost control, P L analysis, menu production, design, sanitation, purchasing receiving, well as, duties concerning restaurant's day day operation. Highlights ServSafe Certified FoodManager ServSafe Liquor Certified 13CT Caterer Liquor Licensee Florida State Gaming Commission Licensee Experience Executive Chef-Partner July 2014 Current Company Name － City State Daily supervision BOH team members. Weekly supervision FOH operations-customer service, point sales, management, staffing, financials 1.5M annual sales revenue. Reduced food costs 9% expertly estimating purchasing needs buying approved suppliers. Implemented portioning systems throughout areas kitchen. Retrained staff proper recipe sanitation (H.A.C.C.P) adherence. Expertly estimated staffing needs adjusted hourly schedules accordance demand patterns, budget local labor laws. Catering Manager/Executive Chef March 2014 July 2014 Company Name － City State Plan execute site catering events catering department Obtain new clients track sales. Event planning sizes stages. Menu planning execution prep production. Executive Chef August 2013 March 2014 Company Name － City State R D foods, plan menus production new concept company intent expand national. Gourmet office lunches, packaged meals, vegan solutions Commissary kitchen development, staffing cost projections Catering logistics large office functions. Executive Buffet Chef December 2011 August 2013 Company Name － City State Supervisor 65 team members cooks, 30 stewards 3 sous chefs. Successful record meeting exceeding target budget food cost P&L quarterly goals annual sales 15 million. Created daily menus feed average 1700 people. Oversaw banquets premise events provided support concert venues casino's employee commissary. Responsible ordering, scheduling, hiring staff members, stock par control. President/Executive Chef March 2004 December 2011 Company Name － City State Owner chef gourmet catering company servicing corporate, weddings, event planning. Personal touch catering small, intimate parties large scale venues. Exclusive needs clients Miami productions craft services. Upscale catering-yacht provisioning business. Duties included operational supervisor, client management, catering menu development, financials, Yachting clientele liaison, party planning, events 2000 guests. Status: Sold Business. Highlights: Fort Lauderdale International Boat Show Caterer, Boys Girls Club Broward County Yacht Hop, Rybovitch Mega Yaucht Marina Caterer Provisioner. Sous-Chef/Banquet Chef October 1997 December 1998 Company Name － City State Opening management Chef David Burke first 6 new steakhouse openings The New York Restaurant Group. Trained new personnel S W'S technique restaurant operation (as well Chef Burke's recipes). Skilled butchering meats well maintaining largest dry aging operation Miami. Responsible handling banquets prep production parties 200 guests. Sous Chef January 1997 November 2003 Company Name － City State Hired opening kitchen manager upscale venture Chef Mark Militello. Achieved 5 diamond award within 4 months operation, received numerous awards including James Beard Foundation invitation cook Beard House. Responsibilities included personnel management, ordering receiving foods equipment, daily menu special, training new personnel. Sous-Chef February 1993 November 1996 Company Name － City State Worked Chef David Burke one famous restaurants N.Y.C mid-1990's. Promoted Sous-Chef traveled help restaurant openings state. Chef Burke mentor helped develop palate style cooking, still reflects work today. Assisted recipe development first book ""Cooking David Burke"". Education Associate Science Culinary Arts 1991 The Culinary Institute Of America － City State Business administration 1987 Kingsborough Community College Abraham Lincoln High School － City Business administration Skills Well versed POS usage, Microsoft, Aloha Cateredge. Excellent communication skills, ability work well either alone part team. Multi-tasking abilities great decision making skills. Very detail oriented providing exceptional food ensuring guests expectations met exceeded. Additional Information A complete listing references, awards, accolades furnished upon request. Thank consideration.",CHEF
"CONSULTANT Summary Military veteran PhD breadth professional experience. Proven expertise long- short-term projects tight deadlines changing requirements. Highlights *Analytical problem solving Superb writer editor *Articulate presentation skills Research Analysis *Data collection analysis Effective team leader Consulting, Research, Analysis, Qualitative Analysis, Quantitative Analysis, Social Media, Project Management, Media Analysis, Editor, Copy Editing, Data Entry, Drafting, Editorial, Fundraising, Government, Law Enforcement, Personnel Management, Networking, Security, SOP, Public Speaking, Leadership, Policy Analysis Accomplishments Part Marine Security Guard contingent Sec State Colin Powell Tashkent, Uzbekistan (Dec. 2001). Honor graduate, South Dakota Law Enforcement Training 911 Dispatcher class (December 2006). Publication CASS 2009: ""Voices: Postgraduate Perspectives Interdisciplinarity"". Experience Consultant Awareness Building Donor Relations Uganda Community Farm Eastern Uganda Pro bono consultancy services Uganda Community Farm, ""self-help African action extreme poverty"" Advise UCF founder public relations media relations campaigns Orchestrate strategies raise UCF's social media footprint fundraising profile Helped plan successfully implement UCF's initial fundraising campaign resulting seed money open demonstration plot regional farmers raising UCF's profile enough garner partnership Edinburgh Global Partnerships. Project Editor PRIME Research UK Oxford Primary contact editor GE Renewable Energy news project Editorial services client media news briefs, focusing commercial finance projects Research news stories interest client, write concise relevant abstracts story groupings, upload data, build newsletters high standard tight deadlines. Designed implemented set research procedures provide fast, accurate ad-hoc reports keep clients aware changing reporting trends online media. Associate Lecturer/PhD Candidate Company Name Research student topical expertise security policy, peace building identity construction failed states, specifically Afghanistan, eye toward understanding role historical interactions contemporary foreign policy security debates. Historical contemporary documentary research/ analysis. Plan, organize deliver undergraduate lectures seminars. Attend present papers seminars, conferences workshops. Marine Security Guard. Company Name Top Secret Security Clearance [Expired] Provided internal security personnel, property classified materials United States Embassies overseas. Vigilance regarding potential regional threats regards extremism, terrorism, governmental instability, unrest etc. Successfully organized hosted two annual Marine Corps Balls, budget $40,000+ diplomatic, government, business involvement. Responsible managing Marine Welfare Recreation fund: organize oversee diplomatic community functions. Prior acceptance Marine Security Guard program, served 0331 MOS (Infantry Machinegunner) Guantanamo Bay, Cuba. Education Ph.D International Relations Oxford Brookes University International Relations 2012 PhD International Relations progress Final Drafting phase *Awarded John Henry Brookes fees-based scholarship December 2016 Master Arts International Studies Oxford Brookes University GPA: Dissertation: Deconstructive Analyses Failed State Discourse Historical Bases Contemporary Form(s) Implications International Security: Case Afghanistan Dissertation: Deconstructive Analyses Failed State Discourse Historical Bases Contemporary Form(s) Implications International Security: Case Afghanistan International Studies M.A International Studies (Security focus) GPA: Top 5% class, graduating distinction honors *Dissertation title: Toward Genealogy 'Failed State' Discourse International Studies (Security focus) Top 5% class, graduating distinction honors *Dissertation title: Toward Genealogy 'Failed State' Discourse Bachelor Science Political Science Global Studies South Dakota State University － City State United States Political Science Global Studies B.S Political Science Global Studies Cultural Geography Political Science Global Studies Cultural Geography Advanced coursework Cultural Geography, International Relations Organizations. GPA: Scholarship Dr. John Henrickson Award Awarded twice academic achievement field Political Science: 2005 2007. *Graduated Cum Laude honors. Scholarship Dr. John Henrickson Award Awarded twice academic achievement field Political Science: 2005 2007. *Graduated Cum Laude honors. Publications Szarkowski, S. ""Dominant Voice, Dominant Silence: Foucault's Governmentality US-Pakistan Relationship"" published CASS 2009 Conference Proceedings: ""Voices: Postgraduate Perspectives Interdisciplinarity"". Presented published University Aberdeen 2009 Szarkowski, S. ""On Need Critical Reflexivity, Or: A One-Eyed King Land Blind"" Paper Presented CASS 2011, University Aberdeen 2011 Szarkowski, S. ""Historical Legacies, Identity Constructions, Security Policy Failed States: Afghanistan Case"" Paper presented International Studies Association, San Franciso 2013 Skills ad, Articulate, budget, concise, conferences, Consulting, Copy Editing, client, clients, Data collection, Data Entry, Drafting, Editor, Editorial, fast, finance, Fundraising, Government, Law Enforcement, Leadership, team leader, managing, materials, media relations, money, MOS, Networking, newsletters, personnel, Personnel Management, Policy Analysis, presentation skills, PRIME, problem solving, progress, Project Management, public relations, Public Speaking, Quantitative Analysis, reporting, Research, Security Clearance, seminars, SOP, stories, workshops, writer",CONSULTANT
"NATIONAL SALES MANAGER Summary It desire advance professional development marrying management, purchasing, guest-oriented skills honed 20 year professional career educational musical sales teaching passion began 6 plus years educator. Highlights Innovative teaching methods Leadership/communication skills IMEA member Board Education member Client account management Midwest Band Orchestra Annual Clinic Exhibitor Employee relations Vendor relations Self-motivated Committed cultivating successful team Customer-oriented Accomplishments As National Sales Manager Universal Melody Distribution I increased sales 2013 2014 53%. I've worked hard develop successful team profitable relationships many well known manufacturers music industry. Experience National Sales Manager January 2009 Current Company Name － City State Oversee daily operations United Musical Distribution. Oversee daily operations online sales division, including competitive presence Amazon Ebay among internet forums. Complete submit institutional bids schools throughout nation. Responsible creating sales opportunities driving success leader sales team. Develop quarterly sales goals implement plans reach goals. Oversee daily operations retail sales division. Oversee daily operations warehousing staff. Analyze sales history merchandise submit purchase orders vendors. Attend annual winter NAMM show buyer. Negotiate special pricing high volume items vendors. Develop maintain strong working relationships vendors. Observe sales trends new merchandise incorporate new items quarterly sales goals. Director Educational Services/Bids Administration January 2001 January 2009 Company Name － City State Complete submit institutional bids school districts throughout nation. Solving complicated customer service issues related bid sales. Develop maintain successful team Educational Services Representatives visit approximately 90 schools week. Develop maintain business relationships primary, middle high school music educators South East/South Central Wisconsin. Implement new ideas promoting educational services division Cascio Interstate Music. Improve overall net profit school music related income rental income, repair income capital expenditure income. Rental collection. Retail customer sales service. Maintain ""look feel"" retail Band Orchestra Department. Maintain high level customer satisfaction throughout retail division. Assist daily administration retail division. Educational Services Representative January 1997 January 2001 Company Name － City State Captured 55%+ market share band-related sales. Customer sales service Developing maintaining business relationships primary, middle high school music educators West Central Indiana Eastern Illinois. Created successful instrument rental program, generating 300% revenue increase 1st year alone. Inventory purchasing. Band orchestral instrument accessory sales. Fine Arts Coordinator January 1992 January 1997 Company Name － City State Observed assessed student performance kept thorough records student progress. Managed classrooms 12 70 students tenure coordinator, responsible musical development iumplemented variety teaching methods lectures, discussions demonstrations. Established clear objectives lessons, units projects. Encouraged students persevere challenging tasks, designed build leadership grade levels.. Set communicated ground rules classroom based respect personal responsibility. Tutored children individually small groups help difficult subjects. Taught after-school summer enrichment programs. Established positive relationships students, parents, fellow teachers school administrators. Scheduled held parent-teacher conferences keep parents up-to-date children's academic performance. Mentored counseled students adjustment academic problems. Collaborated staff members plan schedule lessons promoting learning student engagement. Contributed ideas staff meetings month, designed enhance school pride presence. Employed broad range instructional techniques retain student interest maximize learning. Delegated tasks teacher assistants volunteers. Created lesson plans accordance state curriculum school-wide curriculum standards. Coordinating fine arts performances. Director bands grades five twelve. Director choirs grade nine twelve. General music instructor grades kindergarten eight. Assistant Band Director January 1990 January 1992 Company Name － City State Education Masters Music education May 1992 Indiana State University － City State Music education Bachelor Science Music Education May 1990 Indiana State University － City State Associate's degree Fine Arts May 1986 Vincennes University － City State Fine Arts Skills Sales, Sales Management, Wholesale Sales, Business Development, Internet Sales, School Sales, Music Education, Drum Set Performance, Vibraphone Performance.",ARTS
"MECHANICAL DESIGNER Summary I current Mechanical Designer I.A.S. I extremely versatile, reliable efficient 15+ years' experience supporting managers, business owners executives high paced environments wide variety professional positions. Diversified skills include client relations, utilizing different design mediums, hands on, project management, working extremely well team environments own. Experience 02/2016 Current Mechanical Designer Company Name － City State My primary responsibility ensure Clients thrilled design, planning implementation making sure Interstate's services highest quality possible. Maintain schedules thru interaction clients project managers, personnel clients. Maintain ongoing project requirements specifications multiple projects. Review design efforts team ensure quality maintained. Manage scope investigations form function feature set features design. To create refine technical mechanical parts well assembly drawings capture design intent documentation. Guide Interstate Staff. 02/2016 08/2016 Lead Horticulturalist/Manager Company Name － City State Develop improved measurement techniques, soil conservation methods, soil sampling devices, related technology. Identify classify species insects allied forms, mites spiders. Investigate soil problems poor water quality determine sources effects. Develop improved measurement techniques, soil conservation methods, soil sampling devices, related technology. Perform chemical analyses microorganism content soils determine microbial reactions chemical mineralogical relationships plant growth. Tour work areas observe work done, inspect crops, evaluate plant soil conditions. Apply pesticides fertilizers plants. Hire employees, train gardening techniques. Select purchase seeds, plant nutrients, disease control chemicals, garden lawn care equipment. Explain enforce safety regulations policies. Confer horticultural personnel order plan facility renovations additions. Cut prune trees, shrubs, flowers, plants. Construct structures accessories greenhouses benches. Negotiate contracts land leases tree purchases. 02/2014 02/2016 R&D Designer Company Name － City State Responsible overall design, development testing (DDT): I design, draft, develop test many concurrent product development product improvement projects. Design ensure fit, form functions correct. Perform calculations work vendors develop production part design allocate resources necessary. Work engineers address product updates concerns work quality customer service departments identify product improvement opportunities. Create track ECN's (engineering changing notice), update drawings documents, ensure meet drafting standards, brainstorm ideas modeling concepts, prototype new designs, train manufacturing personnel product design changes upgrades. 05/2013 02/2014 Landscape Supervisor Company Name － City State Responsibilities included maintaining supervising indoor outdoor landscape needs. This includes limited budgeting, design, maintenance, horticultural practices on-site plants oversight on-sight jobs. Working vendors managing cost-to-savings budget working toward LEED certified campus providing safety cost solutions Microsoft. Establish enforce operating procedures work standards ensure adequate performance personnel safety. Train workers tasks transplanting pruning trees shrubs, finishing cement, using equipment, caring turf. Confer supervisors coordinate work activities departments. 03/2013 07/2013 Designer/Project Manager Company Name － City State Coordinate direct development, energy assessment, engineering, construction activities ensure landscape project needs objectives met. Manage site assessments and/or environmental studies new designs. Update schedules, estimates, forecasts, budgets landscape designs proposals. 01/2011 12/2011 Technician Company Name － City State Operate digital printing categorization systems. Collect maintain records clients designs. Complete quality control activities, monitor equipment operation, report malfunctioning equipment supervisor. 06/2007 09/2007 Foreman/Designer Company Name － City State Supervise, coordinate, schedule activities construction landscape workers. Read specifications, blueprints, determine construction requirements plan procedures. Inspect work progress, equipment, construction sites verify safety ensure specifications met. Locate, measure, mark site locations placement structures equipment, using measuring marking equipment. 01/2005 01/2013 Key holder Company Name － City State Responsibilities include inventory management. Employee management. Oversight day-to-day store operations. Store layout. Scheduling. Bank depository. Intermediate corporate store locations. Education Training NDSU City State May 2012 Bachelor's degree Landscape Architecture NDSU － City State Landscape Architecture December 2010 Bachelor's degree Environmental Design Environmental Design MSCTC City State May 2008 Associate's degree Biological Science Zoology NDSU － City State Biological Science Zoology Interests Big Brother Big Sister Mentor/Volunteer, February 2014 September 2016 For Luv Dogs Foster home/ food donations, 2013 2017 Grove lake Lutheran Church Children Services Outings, 2015-2017 Skills blueprints, budgeting, budgets, budget, content, Negotiate contracts, Clients, customer service, documentation, drafting, equipment operation, features, fertilizers, forms, Inspect, inventory management, layout, Employee management, managing, mark, mechanical, modeling, personnel, policies, product design, product development, product improvement, progress, proposals, quality, quality control, Read, maintain records, renovations, safety, Scheduling, supervisor, supervising, upgrades, water quality Additional Information Volunteer Work Big Brother Big Sister Mentor/Volunteer, February 2014 September 2016 For Luv Dogs Foster home/ food donations, 2013 2017 Grove lake Lutheran Church Children Services Outings, 2015-2017",DESIGNER
"SENIOR CLIENT ADVOCATE II Accomplishments Earned Workgroup Electronic Data Interchange (WEDI) Award Merit 2 years row educating health care industry electronic claims attachments. Affiliations. Health Level Seven (Standards Developing Organization) knowledge V2 messages, Fast Healthcare Interoperable Resources (FHIR) Meaningful Use electronic health record standard Consolidate Clinical Document Architecture. Summary Motivated Business Analyst technical expertise business acumen necessary translate business requirements objectives scalable, highly resilient successful system solutions. Skills Data analysis Business artifacts documentation Strategic planning Business development Team player Workflow analysis Product launches Brand management MS Project SQL databases Risk mitigation management Data mapping Service-oriented architecture Release planning Collaboration tools Test case scenarios Requirements gathering Gap analysis Experience 12/2002 12/2017 Senior Client Advocate II Company Name － City State SuppCRAIG Gabron CRAIG Gabron orted BlueCross BlueShield South Carolina's TRICARE (Military Health Insurance) line business functioning analyst role. This position required ability work matrix environment across cross-functional teams ability produce results highly dynamic formative environment. Duties responsibilities included: Documented business processes analyzed procedures see would meet changing business needs. Assessed impact current business processes users stakeholders. Conducted interviews key business users collect information business processes user requirements. Identified process inefficiencies gap analysis. Increased annual revenue 5% recommending improvements efficiency routine pricing updates. Performed TRICARE bench marking analysis identified savings opportunities potential product enhancements. Researched resolved issues regarding extracting data clinical EHR HEDIS measure calculation two HEDIS measures, Colorectal Cancer Screening (COL) Controlling Blood Pressure (CBP). Implemented user acceptance testing focus documenting defects executing test cases using HP's Application Lifecycle Management tool. Managed testing cycles, including test plan creation, development SQL scripts co-ordination user acceptance testing. 12/2002 12/2017 Senior Client Advocate II Company Name － City State Managed relationship Health Net, BlueCross Operations BlueCross Information Systems Application areas ten direct reports. Optimized managed research development spending collaboration key business leaders. Trained four new employees accounting principles company procedures. Created periodic reports comparing budgeted costs actual costs. Suggested budgetary changes increase company profits. Provided timely actuals, forecast budget data IT corporate management. Worked management project level ensure expense plans achieved. 03/1992 11/1996 Manager Information Systems City State Managed relationship Cable Wireless Communications London, England installation telecom billing system, leading team 12 analysts programmers analysis, design coding international telecommunications commercial billing software. Gathered detailed use cases requirements regular on-site visits, virtual meetings customer advisory board sessions. Translated business goals, feature concepts customer needs prioritized product requirements use cases. Collaborated sales, marketing support teams launch products time within budget. Coached mentored twelve new staff members, including conducting performance reviews. Led communication stakeholders regarding product goals progress made. Tested implemented new technology-based global projects international telephone billing system. Created innovative intuitive product features packetize billing system. Education Training 1976 Bachelor Science Health Physical Education Computer Science Information Technology Computer Science Slippery Rock University Pennsylvania Northampton Community College － City State Health Physical Education Computer Science Information Technology Magna Cum Laude Computer Science 1980 Computer Science Computer Science Skills billing system, Blood Pressure, Brand management, Business development, business processes, Cancer, Data analysis, sales, SQL, telecommunications, telecom",ADVOCATE
"ENGINEERING SUPERVISOR Summary Entrepreneurial, analytical, detailed oriented manager who, 5 years, directed, hands experience in, aspects accounting functions small engineering company. A natural disposition problem solving attention detail led successful 23 year engineering accounting career. A proven ability accept succeed new challenges responsibilities. Currently seeking next career challenge continuing path accounting management small medium-sized company needs involved professional demonstrated leadership experience. Highlights CPA candidate (passed 2013) Experienced manager Analytical reasoning Government contracting experience Full-cycle accounting Familiar multiple accounting packages Comfortable working teams management line employees Accomplishments Built accounting functions, policies, systems ground spin-off/startup firm. Managed accounting engineering functions small, company inception sale. Passed CPA exam state Maryland. Experience Engineering Supervisor August 2011 Current Company Name － City State Assisted Weatherford accounting team financial integration wind Aither Engineering, Inc. Supervising company location buyer troubleshooting issues regarding POs, receiving reports, vendor invoices, payment vouchers within J.D. Edwards enterprise resource planning (ERP) environment. Managing team 4 direct reporting engineers indirect engineering staff across multiple, simultaneous projects sites. Serving Project Engineer Tier I (VP level exposure) multi-year product development project involving engineers 3 company facilities. Providing technical professional oversight mentoring less experienced engineers including annual performance merit reviews. Vice President July 2006 August 2011 Company Name － City State Built accounting system using Quickbooks Pro small engineering spin-off ground up, passing two DCAA financial system audits. Supervised staff 7 engineers plus 1 bookkeeper. Developed accounting policies procedures AP processing, AR collections, asset acquisition disposal, allowed costs, indirect cost pools. Participated oversaw components accounting cycle including preparing journal entries, bank reconciliations, financial statements. Interfaced prepared data DCAA investor led auditors. Managed federal state tax filings well regulatory DCAA filings annual Incurred Cost Submissions. Reviewed company billings commercial government customers. Submitted government vouchers Wide Area Work Flow system. Prepared annual operating budgets proposal budgets monitored budgets variances. Maintained cash flow projections company President responsible Treasury functions. Responsible company HR functions except company retirement plan. Contributed engineering projects programs involving fiber optic based sensors, semi-active dampers, blade rotorcraft control, technologies. Assistant Program Manager July 1995 July 2006 Company Name － City State Resuscitated, validated, took ownership critical, company-constructed simulation tool needed short order customer driven analysis. Provided US Navy ballistic missile submarine force level weapon system performance analyses incorporating proposed weapon system programmatic changes. Developed ballistic missile warhead reentry simulation tool allowed company gain new work key customer. Wrote technical business proposals provided engineering assistance Small Businesses Innovative Research projects, helping grow projects self-sustaining business group within company. Held top secret clearance. Project Engineer January 1992 July 1995 Company Name － City State Responsibilities grew co-op student lead project engineer small engineering company focused developing sensing actuator technologies Defense commercial applications. Represented company multi-company technical team working two year Defense Advanced Research Projects Agency (DARPA) competitive contract. Contributed various engineering projects including acoustic sensors, acoustic noise cancellation, vibration control, modeling simulation pneumatic systems, 6-degree freedom (DOF) missile simulations, missile control systems, medical sensors. Held secret clearance. Education Master Science Accounting Finance 2012 University Maryland, University College － City State M. Eng Aerospace Engineering 2001 University Maryland － City State Bachelor Science Aerospace Engineering University Maryland － City State Affiliations American Institute Certified Public Accountants (AICPA) Skills Proactive, self-motivated, team player well versed AP, AR, bank reconciliations, billings, budgets, cash flow projections, government contracting, financial statements. Experienced many accounting, technical, office applications including Quickbooks (expert), Peachtree (proficient), JDE (proficient), Great Plains (trained), LabView, Matlab, Access, Excel, Word.",ENGINEERING
"CUSTOMER ADVOCATE Career Overview Enthusiastic customer service/telesales representative in-depth knowledge sales, account management training. I 15 years experience retail, real estate, medical, insurance sales customer service. Core Strengths Strong organizational skills Seasoned conflict resolution Sharp problem solver Energetic work attitude Large cash/check deposits expert Customer service expert Telephone inquiries specialist Invoice processing Adaptive team player Telecommunication skills Accomplishments Customer Assistance Worked company systems Live Support diligently completed assigned tasks, working overtime needed. Quality Communication Interacted 50+ affiliate stations US Puerto Rico, ensuring reliable high-speed delivery residential small-business customers. Computed Data Reports Provided required weekly, monthly quarterly reports listing sales figures client track records. Sales Consistently generated additional revenue skilled sales techniques. Customer Service Researched, calmed rapidly resolved client conflicts prevent loss key accounts. Multi-tasking Cashiered two cash registers tandem maximize customer flow. Database Maintenance Assisted managing company database verified, edited modified members' information. Work Experience CUSTOMER ADVOCATE March 2010 January 2011 Company Name － City State Responsible working phone day call center assist members physicians responding telephone written inquiries prompt, accurate objective manner Spending approximately 90% scheduled time phone according business need,customer service* Experience working various lines business, i.e. CDHP, Medicare, Wellness, Disease ManagementDuties include Medical Claims Billing Coding, Medical Benefit Quotes* Conducting research,as well vast knowledge medical terminology anatomy* Data entry typing Interpersonal, verbal written communication skills.* Analytical organizational skills independent decision making skills. CUSTOMER SERVICE AGENT March 2002 September 2002 Company Name － City State Greet check-in passengers* Check-in passenger baggage* Assist passengers misplaced baggage* Verify passenger departure documentation* Assist unaccompanied minors (UMs)* Comply security requirements* Reschedule passengers flight interruptions* Assist passengers arriving international flights* Documentation international departures* Produce required, work-related documentation* Monitors (CRTs) keyboards passenger processing (carrier supplied)* Carrier specific reservation/ticketing software scales weighing passenger baggage Ticket baggage tag printing equipment. PATIENT CARE ASSISTANT TECHNICIAN October 2000 December 2000 Company Name － City State Provide basic patient care including Assisting patient care, planning assessments including recording vital signs, height, weight, input output, collect test specimens, report record patient's condition patient treatments.* Check deliver food trays, assist feeding patient necessary, refill water ice* Assist patients mobility turn positioning, range motion exercises, transferring patients wheelchair, assist ambulation* Discontinuation IV's, Clean Irrigate lacerations Set Rapid Infuser, Heptafiler Setup* Answer phones Locate equipment Transport Non Critical Patients Assist Critical Patients* Foley Catheters Dressing Changes Feed patients assist Comfort Measures Safety Measures* Attend Psyche patients Escort patients treatment areas, Clean Rooms, Collect specimens, Chest Tube Setups Relieve MR's, Clinitech Documentation collection Change Sharp boxes O2's Decontamination procedures EKG's, Assist O2 delivery, Clean Instruments Post-Mortem Care* Copy charts admissions Splint Assistance, Suction, Crutch Walking Instructions Adjustments take Vital Signs Assist Pelvic Exams perform Phlebotomy. Educational Background Patient Care 10/2000 Maric College － City State USA GPA: GPA: 3.0 GPA: 3.5 GPA: 3.0 GPA: 3.5 Cum LaudeRelevant Coursework, Licenses Certifications:PATIENT CARE ASSISTANT TECHNICIAN CERTIFIED NURSES ASSISTANT Paraleglal 2004 Penn Foster － City State USA Skills anatomy, basic, Billing, call center, charts, Interpersonal, CA, customer service, Data entry, decision making, delivery, Documentation, EKG's, medical terminology, Monitors, organizational skills, Paralegal, Assist patients, PATIENT CARE, Phlebotomy, positioning, Coding, range motion, research, Safety, SAN, Collect specimens, TECHNICIAN, telephone, phone, Answer phones, typing, take Vital Signs, recording vital signs, weighing, written, written communication skillsProfessional friendlyCareful active listenerStrong public speakerMulti-tasking",ADVOCATE
"ENGINEERING TECHNICIAN/ FIELD SERVICE Professional Summary Results-driven focused Engineering Technician prioritizes safety, cost-effective solutions exceeding customer expectations. With background Field Service Engineering Technician. I able effectively reduce test production time gaining true understanding process without sacrificing quality. Long term goals become intuitive I/E Technician pulp paper industry, teach others potential take leadership role within first 5 years Skills Operational analysis Exceptional time management Geometric dimensioning Strong leader Manufacturing process controls Detail-oriented Analog digital circuitry Detail drawings Comfortable working heights odd locations Technical plan execution aptitude Detail-oriented understanding downtime must minimized avoidable Understand overtime on-call basis may required Rigging Soldering, Drilling- Tapping Measurement layout Test measurement equipment Equipment calibration Tenacity willingness go whatever length takes solve problem improve process Work History Engineering Technician/ Field Service May 1994 May 2000 Company Name City State Developed built, complex RF systems broadcasters worldwide. Tested component level built systems Worked closely staff engineers engineering department well customers certain end users needs met. I also responsible equipment maintenance calibrations kept date. I also responsible low voltage control wiring protection circuitry system operations components system level. Field service engineering, install provide proof performance end user transmitter manufacturer, Some field work emergent basis due equipment failure improper operation. Sales broadcaster. Also provided feedback engineering department proper record keeping. Limited machine shop work model making R&D projects. Interfaced suppliers respective engineering departments ensure proper operation. Implemented schematics, diagrams written verbal descriptions effectively solve engineering project issues. Completed projects effectively applying engineering, technical maintenance procedures. Used precision test equipment oscilloscopes, multi-meters, waveform generators spectrum analyzers Collaborated engineers new product introduction phase develop verify design changes. Initiated contact vendors built solid working relationships them. Followed manufacturing field reports resolved outstanding problems. Compiled, processed analyzed test data results improve product quality. Engineering technician Jun 1988 Jun 1994 Company Name City State Research Development components broadcasters, Developed new product line MCI. Field service engineering, Wiring microprocessor controlled RF systems system assembly tests, modeling design components working engineers drafting department. Responsible installation proof performance test, well repair products customer's site. Feed back provided engineering departments well training end user, Made sure manuals date accurate, sales new products often times working engineers within companies resolve engineering issues arose field. Responsible maintaining calibration test equipment. Major accomplishments Improved product quality customizing tools eliminating variability. Followed manufacturing field reports resolved outstanding problems. Conducted engineering detailed experimental tests collect design data assist research work. Technician Jun 1985 May 1988 Company Name City State Production test Antenna FM broadcasters well pattern test. SPS 49 Radar component test, including pattern test reflector waveguide components. Accomplishments Reduced test time increased production SPS-49 reflector 2 days less one without sacrificing quality. Interfaced Ratheon Representative demonstrate test results well test methodology. Skills used thorough understanding RF Propagation cause effect structures radiation patterns. Implemented schematics, diagrams written verbal descriptions effectively solve engineering project issues. Used precision test equipment oscilloscopes, multi-meters, waveform generators spectrum analyzers. Collaborated engineers new product introduction phase develop verify design changes. Improved product quality customizing tools eliminating variability. Operations Specialist Jun 1980 Mar 1982 Company Name State USS Belknap CG-26 Air Intercept Control, Anti submarine warfare operator. Skills Used. preventive maintenance, operate radar communications equipment, Naval Tactical Data Systems operator. Education Associate Applied Science Current Central Maine Community College Continuing coursework Math, History finishing ELT program. Member National Vocational Technical Honor Society Phi-Theta-Kappa Certifications State Maine Electricians Helpers license #HPE20038535 Skills assembly, broadcast, calibration, concept, drafting, engineer, Radar, modeling, Naval, Network, Oscilloscopes, quality, record keeping, Research, sales, FM, SPS, Test Equipment, UHF, Wiring Additional Information Additional Information Skilled electronics repair, also skilled working customers, I people oriented person. I try certain customer's needs met highest standards. Professional attitude open mind learning new concepts ideas well new products. Control wiring protection circuitry, Customer service skills. Served interface engineering production departments. Other basic skills: wiring, drilling tapping, soldering, layout installation new equipment, wiring motor controls. I able think feet, pressure deadlines, keeping multiple projects going. The ability follow thru work pressure given ability meet emergent needs. Handling critical situations always specialty. The ability learn absorb new information continually proven past work experience current education. Proven leader. Keeping current standards methods thru going school keeping industry thru current publications. Just finished Geometry Trigonometry well collage English. I currently enrolled nearly finished Process measurement, Industrial controls along Industrial robotics Electronic devices (amplifier circuitry). I willing relocate needed. The Veteran's Administration backing education return workforce. I great asset company may place with. Long term goals, teach manage others find place within industry.",ENGINEERING
"SENIOR DIRECTOR OF BUSINESS OPERATIONS HEALTHCARE Executive Profile Operations Executive solid experience demonstrating strong leadership achieve overall corporate goals objectives fast-paced, high growth organizations. Skill Highlights Strategic Planning Budgeting Multi-million dollar P&L Management Operations Management Budgeting expertise Leadership/communication skills Professional Services Management Total quality management Professional Experience Company Name City State Senior Director Business Operations Healthcare 09/2011 Current Accountable managing business operations Nuance Healthcare $1B division Nuance Oversee forecasting Healthcare division tracking pipeline bookings revenue, accuracy rate within 5% quarterly basis Continuous implementation operational best practices across various Lines Business drive common process output, result displayed key metrics dashboards Driver operational cadence within division includes managing/participating quarterly business reviews, oversee fiscal budgeting cycle, multi-year planning analysis Partner leadership manage divisional p&l partake driving cost efficiencies. In FY14 resulted reducing operating budget $2M driving cost efficiency program reducing waste increasing productivity several areas division Nominated High Performer awarded Chairmans club 2012 2014 results Company Name City State Vice President Professional Services 06/2006 08/2011 Led client implementation talent team consisted eight direct reports, two hundred plus implementation consultants, including Global Services team Pune, India Accountable connecting community subject matter experts ensuring proper training, tools, coaching deliver successful project results ultimately leading superb client satisfaction Scaling hiring one hundred fifty plus best implementation talent resources meet demands client commitments associated Meaningful Use Engaged team/clients implementations go-lives sites ensure project time lines clients satisfied service levels Company Name City State Vice President Professional Services Operations 08/2006 06/2010 Prior Allscripts merger, drove $100M Services revenue average deal size $750k division P&L oversight $200M pipeline key leader Professional Services Organization Participated organizational design division reduced $7M cost ten percent annual basis increased billable utilization 5% Oversaw operations holding people accountable key metrics utilization, headcount, revenue order achieve P&L profitability Developed exclusive partnership program key strategic partners instrumental augmenting staff deploy software Strong P&L management, prior moving Professional Services division, oversaw Eclipsys's $400M P&L Director FP&A reporting CFO Managed company fiscal planning cycle ensured company profitability three year outlook Company Name City State Associate Director Finance 05/2005 08/2006 Directed financial operations General Motors, Wyeth, additional client accounts Accountable monthly, quarterly close, development monthly, quarterly financial forecasts, pricing, margin analysis, fiscal planning Managed team six employees achieve corporate goals initiatives. Interacted various organizations levels management presented financial forecasts, margin, reporting➢ Strategically aligned senior leadership establish 2006 budgets General Motors difficult financial time client Built complex financial models identify utilization, staffing, pricing, margin ongoing potential projects, presented results findings various levels management Company Name City State Finance Manager 11/1998 05/2005 Supported numerous divisions within Comverse final area concentration managing Americas region (North South); $250 million revenue Oversaw day day operations guided finance teams responsible managing region Provided financial margin analysis, business models, drove cost controls, staffed regional offices, implemented processes procedures manage day day operational activities Achieved $7 million dollar cost savings collaborating divisions unused available hardware ➢ Supported regional subsidiaries interfaced local banks, customers, accounting firms, legal counsel within Latin America. Implemented financial controls, negotiated country distributors, collaborated country counsel various labor tax issues Collected $10M worth outstanding accounts receivable Latin America difficult economic time region Selected 2001 ""Achiever's Club"", Comverse's highest level recognition, received Comverse Sales All Star Award 2002 2004 Education MBA Business Administration University Massachusetts Lowell -Manning School Business City State USA Bachelor Arts Sociology University Massachusetts Lowell City State USA Skills Salesforce.com, Oracle, Clarity PPM Tool, MicroSoft Office, various systems Strategic Management Harvard Extension",HEALTHCARE
"ENGINEERING INTERN Summary looking opportunity engineer related position offers key participation, team-oriented tasks, immediate challenges career opportunities reputed organization help deliver best upgrade skills engineering meet demands organization. To utilize technical skills achieving target developing best performance organization. I would like implement innovative ideas, skills creativity accomplishing projects. Skills Know-your-consumer (KYC) Statistical process control Cost reduction avoidance Systems Engineering Systems Engineering management Software systems engineering Quality control Failure analysis Tools operations research MS Office Auto CAD Experience 06/2014 06/2014 Engineering Intern Company Name Develop, evaluate, document, advance manufacturing methods processes Lean techniques Kaizen Events. Analyse production layouts, designing implementing efficiency quality improvement projects across production lines. Collaborate administrative financial teams establish viable support safety standards. Provide ongoing production support troubleshooting. Noticeable Contribution: Prepared report project status management, conceptual design well process development Monitored production tables, studied industry engineering specifications obtain knowledge production methods techniques. Directed workers involved different operations as: product measurement, inspection testing activities ensure quality reliability. Engineering Intern Company Name Installed, maintained, operated mining oil field equipment. Designed implemented environmental controls oil gas operations. Presented paper university. Trained hydraulic fracturing acid treatment Noticeable Contribution: I involved multidisciplinary team reservoir simulation development. The responsibilities included: running routine special core analysis different reservoir core samples, reservoir characterizations, reservoir simulation. This project gave exposure following: refining process working crude distillation units hydro-cracker unit fluid catalytic cracking unit continuous catalytic reforming unit visbreaker unit isomerisation unit diesel hydro -desulphurisation unit. Projects: NATURAL AND ESSENTIAL OILS PVT LTD. Performed extraction essential oils flower called tuberose convert desired product using Rota-vapour distillation apparatus, full scale quality analysis carried lab included GCMS (gas chromatography mass spectrometer. Noticeable Contribution: Calculated production accuracy, yield testing equipment propose corrective actions. Employed statistics analyze manufacturing vs. requirements suggest improvements. Prepared work plans forecast production/industrial equipment management reviews control. Monitored organized workflow schedules according manufacturing sequences standard lead time production operations. Company Name Performed extraction using sub-critical Carbon-di-oxide extraction Nutraceuticals I worked team four Mr.R.Senthil Kumar Professor, Sastra university). We developed process design extract nutraceuticals efficient way better purity. I experienced research lab first hand opportunity work close quarters eminent people industry Noticeable Contributions: Developed accurate, operations-wide measurement standards increase production, minimize non-value-added time, reduce cost. Monitored analyzed workflow, processes, procedures, line activities, identifying resolving bottlenecks maximize efficiency. Created cost models support customer proposals cost reduction initiatives. Served quality assurance team, developing guidelines procedures improve standards performance. Developed documentation system ensure accurate, timely updates. Company Name This project involves isolation colchicine theo colchicoside gloriosa superba seeds forscolin coleus tubers senocide senna leaves. Developed industrial process extraction process flow diagram ASPEN workbench. Noticeable contribution: Ran safety quality tests, installed upgrades, performed troubleshooting, created new production units. Used flow charts, graphs, diagrams, reports, documentation monitor improve process. Performed environmental monitoring, handled facility safety functionality, accordance regulations, cooperation quality-control maintenance engineer teams. Coordinated various tasks system development Planning, designing, integration (including formal testing) oversaw full transition production. Created schedules prepared internal data-system reports backup management. Managed system configuration documentation make sure planning execution run efficiently. Education Training current Master Science Engineering Management Oklahoma Christian University － City State Engineering Management GPA: 3.6/4 2016 Bachelor Technology Chemical Engineering Sastra University, Tanjore Tamil Nadu Chemical Engineering GPA: 6.97/10 Skills Auto CAD, Failure analysis, inspection, Lean manufacturing, process control, process design, simulation, system configuration, Systems Engineering",ENGINEERING
"HR GENERALIST Professional Summary 9 years experience Human Resources, benefit administration, employees relations, recruitment on-boarding, training development, payroll administration (11 years' experience), customer relations (18 years' experience), retail management (9 years' experience). I developed workplace policies procedures well implementation training policies procedures. I developed training programs variety different topics, recruitment on-boarding sexual harassment. I demonstrated skills solving problems, leading teams managing staff. Proficient payroll administration policies procedures, able analyze, interpret implement relevant laws regulations. Strong work ethic, ability forge working relationships foster level trust among employees maintaining neutrality confidentiality within workplace. Able manage office workload, prepare correspondence, maintain records coordinate events. I excellent interpersonal verbal communication skills, I able lead change build trust. Core Qualifications Benefits Administration (10+ years), Employee Relations (10+ years), Human Resources (9 years), Payroll 9 years), Training Development (10+ years), Recruitment (5 years) LINKS http://beknown.com/kelly-simard https://www.linkedin.com/pub/kelly-simard/2b/523/3 Intermediate knowledge Microsoft office programs, Word, Outlook, Excel Powerpoint, Prezi, Tableau. Knowledge various different payroll programs, Core, Core Advanced, Paychoice, Paychoice Online, Encore, Encore Online, ADI Time, Ultipro Other systems utilized, Hire Centric, Onboarding Hire Centric, Auto-Bene, Taleo Successfactors. Experience 11/2015 Current HR Generalist Company Name － City State Provides Human Resources support various locations. Produces new hire termination packages, processes new hires, terminations employee changes HRIS. Manages plant Human Resources personnel Union Non-union Environments US, Canada Mexico relating payroll, benefits employee issues. Acts liaison plant Human Resources personnel benefit vendors employee benefit issues. Responsible processing employee short term disability, FMLA, Workers Comp. claims. This includes: processing weekly reports plants, assisting employees/plants filing process, monitoring claims, monitoring employee benefits leave, processing long-term claims. Responsible recruiting process new hires. Responsible job ads/postings, candidate selection, interviewing, processing job offers new hires. Enters data HRIS new hires, terminations, benefits, employee changes, onto benefit vendor systems needed. Backup assist processing various bi-weekly payrolls provide guidance regarding payroll issues. Maintains annual Random Drug Screening Program. Performs background checks MVR's applicable personnel. Administers Employee Recognition Programs. Prepares monthly and/or quarterly Headcount Turnover reports. Responsible annual Open Enrollment process. Responsible invoicing HR related Vendors. Performs Human Resource Generalist duties projects directed management. 09/2014 06/2015 HR Generalist Company Name － City State Provide day-to-day human resources support approximately 150 employees Massachusetts, 15 remotely various states 6 Canada Answer employee questions regarding benefits workplace issues Coordinate full cycle Recruiting process including: responds employment inquires, coordinates postings advertising positions, screens resumes, conducts phone screens schedules coordinates interviews, checks references, makes offers assists on-boarding new employees. Run weekly semi-monthly payrolls Design conduct company training programs including HR related systems, Leadership Development Manager training. Monitors reports effectiveness employees orientation period career development. Administer track leave programs company including FMLA, STD LTD. Help develop administer Company personnel policies Work management variety issues concerning employee separations, disciplinary actions, organizational transactions Administer employee benefit programs manage annual open enrollment process Prepare annual Affirmative Action plan ensure compliance OFCCP federal contractor obligations. 03/2012 09/2014 Client Care Payroll Specialist Company Name － City State Provide range customer services client staff support payroll reporting. Respond client requests provide information pertaining HR policies procedures, additional products services, taxation payroll inquiries. Resolve conflicts problems promptly courteously tact respect. Provide guidance time leave record maintenance, applying relevant rules, regulations instructions. Support report preparation, audits, training information distribution. A key member Employee engagement committee, creates executes various events keep employee morale up. Creator, writer distributor office monthly newsletter. Good understanding welfare plan provisions ERISA, COBRA, FMLA, ADA, Section 125, Worker's Compensation plans. For clients utilizing Benefits packages, provided benefit administration also provided Benefit training annual basis. 07/2011 03/2012 Office Manager, Marketing Assistant Customer Relations Administrator Company Name － City State Assisted development marketing materials product brochures website information startup company. Handled incoming inquiries orders via customer service division. Created Customer Service Surveys tracking system. Managed budgeting Marketing, Operations Customer Service departments also managed invoicing, accounts receivable accounts payable. Developed tracking system credits debits within individual departmental budgets. Answered incoming calls company assisted direction visit preparation guests. Oversaw day day activities office ordered office supplies, well tracking inventory. 03/2008 07/2011 Customer Support Representative Company Name － City State Performed wide range administrative support duties support efficient call center operations. Head departmental activity committee. 08/2004 10/2007 Senior Payroll Support Specialist Company Name － City State Developed administered payroll trainings various topics fringe benefits year end help. Assisted training development new employees. Created filed Amended Tax Returns. Maintained client confidentiality assisted clients maintaining personnel records. Trained employees clientele depth rules regulations payroll administration. Built customer rapport trust professional courteous communications. Became first line contact employees clientele payroll questions and/or problems. Managed client list 300 clients training become Senior Payroll specialist. Good understanding welfare plan provisions ERISA, COBRA, FMLA, ADA, Section 125, Worker's Compensation plans. For clients utilizing Benefits packages, provided benefit administration also provided Benefit training annual basis. Education May 2015 Masters Science Human Resources Management New England College Business Finance Human Resources Management June 2012 Bachelor's Business Administration New England College Business Finance Business Administration Skills accounts payable, accounts receivable, ADA, administrative support, ads, advertising, Backup, Benefits, Benefits Administration, brochures, budgeting, budgets, bi, call center, com, clientele, client, clients, customer services, Customer Service, direction, Employee Relations, filing, HRIS, http, Human Resource, Human Resources, HR, inventory, invoicing, Leadership Skills, Leadership Development, Marketing, marketing materials, Excel, Microsoft office programs, office, Outlook, Powerpoint, Word, Monitors, newsletter, organizational, Payroll, personnel, policies, processes, rapport, Recruiting, Recruitment, reporting, supervisory, Surveys, Tableau, Tax Returns, phone, training programs, website, writer Additional Information Authorized work US employer",HR
"GRAPHIC DESIGNER Summary Multi-talented Graphic Designer consistently motivated success goal driven. Skilled Photoshop, Illustrator, Animate, Indesign, HTML CSS. I adaptable driven strong work ethic ability thrive team-based environment. I experience Adobe Creative Suite, particularly Photoshop Illustrator, I vast knowledge typography. Skills Adobe Photoshop Adobe Premiere Pro Adobe Lightroom Adobe Illustrator Adobe Indesign Adobe Animate HTML/CSS Coding Written Social Communication Skills Microsoft Word/Excel Adobe Dreamweaver Visual design Team building Decision-making Calm pressure Flexible creative approach Excellent workflow management Experience Graphic Designer 02/2021 Current Company Name City State Graphic Design Experience: Worked customers present mockups collect information adjustments. Developed engaging marketing promotional advertisements generate sales revenue grow customer base. Developed, designed, laid produced variety technical illustrations brochures, banners signs. Fostered relationships retail clients effective communication, negotiation collaboration. Consulted clients define design requirements manage product development projects. Created corporate brands designing cohesive looks logos letterheads. Designed new, on-brand visual elements focusing concept messaging. I 3 years Photoshop experience extensive knowledge basics: masking, layers, silos, camera raw adjustments, shortcuts, understanding light, transparencies color density, shadowing, Resolution image sizing, strategy retouching, Manipulating selections, Selecting Magnetic Lasso tool, cropping image, applying gradient layer, applying layer style, adding borders, adding adjustment layer, creating panorama, correcting image distortion, extending depth field, moving objects content aware tool, working masks channels, manipulating image puppet warp, creating type path, drawing pen tool, importing smart objects, using smart filters, upscaling low-resolution image, creating effects, animating text frames, rendering videos, adding transitions, animating text keyframe, processing files Camera Raw, preparing files printing, positioning 3D elements, designing artboards. I ability learn retain knowledge high volume products materials Experience working Google sheets I exceptional quality detail quality control I able maintain production high volume images tight deadlines I ability work independently collaborative environment I knowledge photo rendering Submitted design ideas plan projects customers managers. Stay Home Parent- 2019-2021 Balanced school, extracurricular activities work along healthy social connections personal health. Participated student clubs, extracurricular activities sports teamwork dedication sportsmanship collaboration. Coordinated various events activities support operations student organizations. Developed implemented study protocols gather required data support research objectives. Phoenix Contact Machine Operator- 2016-2019 Detected work-piece defects machine malfunctions, maintaining apparatus prevent future issues. Read understood blueprints, product specifications tooling instructions plan correct operational sequences prevent materials waste. Selected proper cutting tools, calculating parameters manufacture components parts. Established adjusted feed rates cutting parameters keep operations line production demands. Set machines various jobs maintain compliance manufacturing thresholds waste reduction initiatives. Identified helped resolve nonconforming product issues support accurate order fulfillment. Maintained work environments safe efficient times. GES Automation Panel Builder- 2014-2016 Connected set control panels alarm components. Established automatic communication pathways devices control panels. Inserted positioned materials clamped, spliced fitted parts using hand power tools. Assessed work errors compliance issues made corrections modifications. Assembled machinery component parts, following prescribed instructions support correct configurations. Retrieved correct materials product inventory perform various fabrication duties. Improved operations working team members customers find workable solutions. Worked closely team members deliver project requirements, develop solutions meet deadlines. Secco Inc. Electric- 2009-2014 Identified causes issues implementation troubleshooting techniques. Inspected existing wiring identify problems short circuits. Demonstrated strong foundation safety knowledge implemented industry best practices. Completed semi-skilled skilled work supervision fully qualified supervisors. Verified measurements made accurate cuts avoid wasting materials job sites. Built controllers panels complete system installations. Followed relevant electrical building codes job. Communicated effectively public utility companies develop expertise collaboration, systems cabling, circuitry projects. Promoted workplace safety reported potential hazards quickly to. Utilized knowledge equipment test wiring system parts electrical flow function. Maintained organization, cleanliness safety work areas. Assisted electrical installation tasks, including new wiring breaker box installation. Gathered required tools equipment task increase efficiency. Set equipment configured settings optimal performance. Performed installation, maintenance tests electrical energy systems components safely using equipment tools. Put new new electrical components, fixtures motors. Utilized measuring testing instruments ammeters, ohmmeters, voltmeters testing lamps accurately, efficiently safely complete installations repairs. Measured prepared supplies electrical tasks. Dug trenches created holes pull conduit install supports. Transported required supplies employees headquarters job site using company vehicles. Kept work areas clean, neat organized efficient operations. Repaired maintained electrical systems continuously multiple high-rise commercial residential properties. Adhered company standards OSHA regulations work site safety. Worked team-based environment accomplish projects. Examined tested electrical systems locate loose connections faults make proactive repairs. Resolved issues existing systems replaced malfunctioning parts. Collaborated knowledgeable professionals grow understanding principles construction standards. Managed repairs maintenance work client systems confirmed system adherence coding requirements. Reviewed blueprints electrical schematics perform tasks specifications. Listened directives senior electrical professionals complete efficient tasks. Kept work areas clean, neat free hazards. Generated digital image files use digital traditional printing. Selected colors themes adding functionality create new designs. Produced projects advertising informational purposes. Determined marketing design vision clients types graphic design projects. Veterans Service Representative 11/2008 05/2009 Company Name City State Assisted Veterans educational Benefits Briefed Veterans options pertaining the. Reviewed claim folders completeness conformity guidelines prior submission. Interviewed veterans dependents determine eligibility federal state benefits. Assisted veterans preparing forms, documents applications benefits. Military 09/2005 09/2008 Company Name City State Basic training graduate. Trained seamanship fire fighting protection. I acquired basic maintenance skills using power equipment. I gained basic electrical engineering knowledge. I worked logistics ordering supplying crew equipment parts. Provided excellent service attention customers face-to-face phone conversations. Worked closely team members deliver project requirements, develop solutions meet deadlines. Juggled multiple projects tasks ensure high quality timely delivery. Education Training Central Dauphin High School City H.S. Diploma 2005 I currently Graphic Design Student attend Penn Foster College Online school. I Penn Foster College City Associate Arts Graphic Design 05/2021 I highly motivated Graphic Designer. Honor Roll (Semester 1 2, 2020) Dean's List Honoree Semester 1 2 2020) [3.6] GPA Major Graphic Design) Completed coursework Photoshop, Illustrator, Indesign, Multimedia, HTML/CSS Coding, Typography, Animate, Dreamweaver, Camera Raw. Certifications Certificate Achievement, Penn Foster College 2020 Additional Information Proficient 3D printing. Experience I experience using 3D printer print variety material. Self taught troubleshoot recognize issues.",DESIGNER
"ACCOUNTS PAYABLE AP (CREDITORS) SUPERVISOR Summary Self-motivated Accounts Payable Specialist offerings strong work ethic determination complete tasks timely manner. Accurate detail-oriented extensive accounts clerical knowledge. Highlights Accounts payable professional Strong communication skills Expert customer relations Effective time management Attention detail Resolve outstanding issues timely Develop implement systems, policies procedures Accomplishments Reduced credit card expenses processed in-house system ZAR 2.2 million ZAR 4.96 Reduced unresolved queries accounts 48 months 30 days Negotiated early settlement discounts vendors Experience Accounts Payable AP (Creditors) Supervisor March 2013 December 2015 Company Name － City State Full function AP (creditors) supervision managing AP staff office. Approval AP reconciliations authorization payment supplier accounts Ensure tax invoices submitted payment comply requirements. Update reconciliations due list Excel hand relevant AP associate balance list. Approve list suppliers paid hand AP associates load payment Analysis terms conditions potential vendors Schedule training staff members. Ensure good communication order persons fully aware duties responsibilities sending e-mails also verbally communicating changes possible problems arise. Communicate teams managers regarding queries problems could cause suppliers accounts paid. Full responsibility reconciliation key vendor accounts travel Credit Card statement. Lease Administrator November 2012 February 2013 Company Name － City State Manage lease agreement database. Compile World Screening checks forward details results corporate office. Create ""Offer Renew Lease Agreement"" landlords World Screening clearance reports received. Liaise leasing administrators regarding renewal lease agreements. Draw standard lease agreements renew leases. General activities duties leasing office. Utilities Manager October 2009 October 2012 Company Name － City State Manage City utility property rates tax charges residential commercial buildings correct tariffs. Liaise meet City officials regarding charges. Lodge applications tariffs changed accounts credited. Meet sub-meter reading companies monthly basis, check update issues issue new instructions. Liaise area managers caretakers building managers regarding problems utility meters buildings. Issue instructions. Approve decline meter replacements. Investigate complete tenant queries escalated me. Assist municipal Accounts Payable Department training capturing, processing, reconciling payment municipal accounts. Report senior management weekly basis. Temp Work. Supervisor July 2009 August 2009 Company Name － City State Temping AR associate, processing reconciliations. Reconciling company accounts. Accounts Payable AP (Creditors) Supervisor January 2008 June 2009 Company Name － City State Full function AP supervision AP staff office also reconciling certain accounts Checking work subordinates reconciliation balances supplier statement system. Hand back reconciliations errors comply corporate governance company policy. Approve list suppliers paid hand associate load payment Schedule training staff members. Schedule monthly POP (performance ownership program) meetings. Facilitate good communication order persons fully aware duties responsibilities communicating changes possible problems arise. Career Summary My extensive financial experience, together several notable achievements, ensure skills I bring organization contribute growth success. Professional skills Administration Ensuring data accurate stored manageable format required company standards policy. Verification AP reconciliations, including processed time maximize discount. Managing debtor's book ensure payments received time. Monitor manage age analysis keep within limits set management. Records secure accurate, available Corporate Governance audit purposes. Handling verbal/written communication representing Company professional manner. Management Supervision Leading team responsible team output performance Establish maintain team environment, encouraging participate contribute. Operating within diverse environment way team members feel important contribute success, enjoy benefits success. Being liaison necessary team individually collectively senior management. Accounts Payable (Creditors) Clerk November 2003 December 2007 Company Name － City State Generate purchase orders Navision system Check tax invoices comply SARS requirements. Process tax invoices Navision system Ensure tax invoices approved relevant managers per limit authority Match tax invoices supplier statements Follow outstanding tax invoices queries supplier responsible person. Confirm follow conversations e-mails faxes. Reconcile accounts Navision system statements received batch documents according statements. Update payment list Excel check banking details payment limits correct. Alternatively, advise cashbook clerk changes required Hand reconciliations (complete document packs) supervisor approval Balance payment list (Excel) payment journal (Navision). Prepare COD payments twice weekly required Update balance score card file supporting documentation scorecard file performance appraisals. Accounts manager March 2003 November 2003 Company Name － City State Full function accounts payable accounts receivable Reconcile accounts Prepared payment run checks remittance advices Resolve account queries Full function debtors Process waybills invoicing Ensure invoices statements delivered customers timeously Collection debtors payments Wages salaries All Banking Petty cash Control fuel account Reconcile accounts auditors monthly Education Certificate Practical Accounting Accounting 2006 Damelin Business School － City State South Africa Certificate Basic Bookkeeping Accounting 2006 Damelin Business School － City State South Africa Certificate Sectional Title Management Sectional Title Management 2011 University Cape Town － City State South Africa High School Diploma Certifications Computer literate MS Word, Excel (Advanced) Brilliant Accounting, Quick Books, accounting software, MDA (Property Management Program/System) Additional Information Accounts Payable AP (Creditors) Manager Glendale, CO Authorized work US employer Skills •Audit process vendor invoices ensuring timely accurate payments. •High volume complex processing •Investigate resolve problems associated processing invoices •Handle vendor correspondence via phone email •Receive, research resolve variety routine internal external inquiries concerning account status, including communicating resolution discrepancies appropriate persons. •Manage vendor information setup. •Develop, implement maintain AP systems, procedures policies. •Full responsibility reconciliation key vendor accounts travel Credit Card statement.",AGRICULTURE
"ASSISTANT COMPANY SECRETARY Summary Reliable Legal Secretary successful maintaining complex docket systems, tracking deadlines coordinating depositions. Organized Legal Secretary adept managing multiple high priority tasks. Expert preparing legal documents briefs, motions subpoenas. Highlights Microsoft Office MS Words, Power Point, Excel, Access, Publisher SPSS 16.0 Interpersonal Skills Experience Assistant Company Secretary Apr 2016 Current Company Name － City State Address SH 6A, Jalan Mutiara, Taman Bukit Ampang, Jalan Bukit Belacan, 68000 Ampang, Selangor. Executive Secretarial Aug 2014 Jul 2015 Company Name － City State Address: Level 8, Symphony House Pusat Dagangan Dana 1, Jalan PJU 1A/46, 47301 Petaling Jaya, Selangor Darul Ehsan Assistant Company Secretary Oct 2012 Jun 2013 Company Name － City State No. 7-1F, Jalan Boling Padang G 13/G, Seksyen 13, 40100 Shah Alam. PRACTICAL STUDENT Jan 2012 Mar 2012 Company Name － City State Address: Tingkat 3, Menara Selatan, Bangunan Sultan Idris Shah, Persiaran Masjid, 40676 Shah Alam, Selangor Darul Ehsan. Education MAICSA PROFESSIONAL LEVEL Malaysia Institute Chartered Secretary － City State MALAYSIA BACHELOR IN CORPORATE ADMINISTRATION CORPORATE ADMINISTRATION 2012 Universiti Teknologi MARA － City State MALAYSIA CORPORATE ADMINISTRATION SECRETARIAL MANAGEMENT AND OFFICE MANAGEMENT PUBLIC RELATION DIPLOMA IN PUBLIC ADMINISTRATION PUBLIC ADMINISTRATION 2010 Universiti Teknologi MARA － City State MALAYSIA POLICY AND ADMINISTRATION OFFICE MANAGEMENT HUMAN RESOURCES Accomplishments Practical Student Courses And Seminar Extended 2012 Participate Mock Meeting Competition Dewan Serbaguna FSPPP, UiTM Shah Alam. Commitee Melati Computer Club 2010 Paricipate Program DiPAC Society Tour Sekolah Pendidikan Khas Alma, Pulau Pinang organized Faculty Adminstrative Science Policy Studies UiTM Kedah. Participate Sukan Inter Program 2009 Kompleks Sukan Stadium MiniUiTM Kedah, organized Majlis Sukan Pelajar UiTM Kedah. Participate Ceramah Teknik- Teknik Asas Ping Pong organized Persatuan Ping Pong UiTM Kedah UiTM Kedah. Participate Karnival Sukan Mahasiswa UiTM Semalaysia Kali ke-16/2008 UiTM Perak, oganized UiTM Malaysia. Introductory English Akademi Pengajian Bahasa, Universiti Teknologi Mara Pulau Pinang. Kursus Aplikasi Komputer (Pakej 2) Pengenalan kepada Komputer, MS WORD 2000, MS EXCEL 2000, MS POWER POINT 2000 Pusat Computer RC, Permatang Pauh, Pulau Pinang. Program Rakan Muda Wawasan Desa IPT Daerah Seberang Perai Tengah JKKK Alma/ Bukit Minyak, Bukit Mertajam. Pertandingan Pameran Seni Lukis Pelajar Pelajar Malaysia Jepun ke 11 Jabatan Pendidikan Pulau Pinang. Program Rakan Muda Ramadan, Kementerian Belia dan Sukan Malaysia. Interests Possess strong leadership charismatic. Possess strong sense responsibility. Able work hard. Ability work independent group. Self-reliance, hardworking resourceful. Willing work long hours moderate traveling. Love learn something new. Intermediary language:- Malay language Speaking Writing English language Speaking writing Basic Arabic Interest Activity Reading, Watching, Listening Extracurricular Activities Tresury Ping Pong Club UiTM Kedah. Special Force Diploma Public Administration Club (DiPAC) Commitee Team Building Programme Pendang Lake Resort, organized DiPAC UiTM Kedah. Tresury Ping Pong Club UiTM Kedah. Special Force Diploma Public Administration Club (DiPAC) Fasilitator Program Transformasi SKKP Emerald Puteri Hotle, Sungai Petani organized Sekolah kebangsaan Kampong Pasir, DiPAC Uitm Kedah, Kedah. Team Manager ""UiTM Kedah Netball Open 2008"", organized Persatuan Bola Jaing UiTM Kedah, UiTM Kedah, Kedah. Skills Interpersonal Skills, Managing, Access, Excel, Microsoft Office, Power Point, Publisher, MS Words, PUBLIC RELATIONS, PUBLICATION, SPSS, Supervisor, SYMPHONY",PUBLIC-RELATIONS
"I HEALTHCARE MARKETING SPECIALIST Professional Summary An innovative, customer-oriented Healthcare Administrator background primary care experience supporting team physicians busy medical office. Expertise includes verifying insurance coverage, records reviews, marketing schedule maintenance. Searching leadership role team oriented company. Education Bachelor Science Healthcare Administration Pennsylvania College Health Sciences 2017 City State Coursework Epidemiology Coursework Statistics Coursework Health Care Policy Planning Coursework Ethical Issues Health Care High School Diploma Northeastern High School 2010 City State Recipient York Alumnae Chapter Delta Sigma Theta Academic Award Scholarship Assistant Editor Literary Art Magazine President Diversity Club Member Cure Finders Club Presidential Classroom Alumna Core Qualifications Superb communication skills Excellent interpersonal skills Conflict resolution skills Customer personal service Medical Terminology Event planning coordination Budgeting financial management Microsoft Office Suite Multitasking Problem-solving Self-starter Accomplished leader Knowledge Medicare, Medicaid, EEOC, HIPPA, FMLA ADA Management Marketing experience Efficient pressure Cultural awareness sensitivity Strong work ethic Team player positive attitude Writing grammar knowledge Detailed Oriented Strong analytic skills Deadline-driven ​ Professional Experience Healthcare Marketing Specialist City State Company Name Jul 2017 Current Analyzed performance marketing program identify best opportunities optimization. Established production schedules communicated project stakeholders. Increased patient traffic 5% Managed social media forums, including company website, social networking applications message boards. Healthcare Admin Intern City State Company Name Feb 2017 Jun 2017 Scheduled appointments registered patients. Recorded filed patient data medical records. Demonstrated analytical problem-solving ability addressing barriers. Directed patient flow practice hours, minimizing patient wait time. Oversaw implementation effective budgeting accounting system improved efficiency reduced costs. Developed system staff communication ensured proper implementation treatment plans comprehensive patient care. Developed design execution program contributed 5% growth organization. Call Center Representitive City State Company Name Jun 2016 Sep 2016 Demonstrated mastery customer service call script within specified time frames. Maintained up-to-date records times. Provided cross training 4 staff members. Facilitated information flow customer service, account management operations, quality assurance, training payroll departments guarantee call center objectives met. Customer Service Representative City State Company Name Jun 2015 Sep 2015 Demonstrated mastery customer service call script within specified time frames. Maintained up-to-date records times. Built customer loyalty placing follow-up calls customers reported product issues. Formulated enforced Service Center policies, procedures quality assurance measures. Sales Associate City State Company Name Jun 2014 Jan 2016 Establish identify prices goods, services admission, tabulate bills using calculators, cash registers, Recommend, select, help locate obtain merchandise based customer needs and/or desires. Optical price scanners. Bag package purchases wrap gifts. Exchange merchandise customers accept returns. Clean shelves, counters, tables. Front Desk Assistant City State Company Name Sep 2013 May 2015 Handled incoming outgoing correspondence, including mail, email faxes. Answer queries regarding computers. Drafted typed grammatically correct office memos. Managing test reminder calls, photocopied correspondence, documents printed materials. Retail Customer Service Associate City State Company Name May 2011 Aug 2011 Greet customers entering establishments. Assist customers providing information resolving complaints. Receive payment cash, check, credit cards, vouchers, automatic debits. Open close cash registers. Performing tasks counting money, separating charge slips, coupons vouchers. Place special orders call stores find desired items. Completed floor replenishment guarantee size availability promote customer satisfaction. Kept current market product trends effectively answer customer questions. Technical Skills Electronic Medical Database Microsoft PowerPoint Microsoft Excel Microsoft Word Microsoft Publisher Adobe Dream Weaver Adobe Photoshop Microsoft Outlook Windows Adobe Premiere Adobe Acrobat GIMP Adobe Reader Community Service Food Drive, Mount Salvation Church, 2012 Volunteer, ECO City Farms, 2014 Socktober Drive, Mount Salvation Church, 2015 Dining Room Volunteer, So Others Can Eat (SOME), 2016 Volunteer, White Rose Senior Center, 2016 2017",HEALTHCARE
"SUPPLY CHAIN MANAGER Summary Operations Manager FIU College Business MBA Programs Experience November 2013 July 2014 Supply Chain Manager City Achieved corporate goals development execution strategy, policy, leadership. Primarily, limited activities relating master planning, tactical purchasing, receiving, warehousing, shipping, general materials Management. Created implemented Supply Chain Operational Excellence plan Business Process Improvement plan increase inventory turns (from 4 average turns per year 7 average annual turns per year) within high mix, low volume global business environment. Controlled inventory assets include expendable aircraft parts, Rotable exchange pool assets, chemicals, miscellaneous shop supplies consumable items valued 6.8 million dollars. Achieved maintained KPI's related inventory turns, purchase price variances, material availability, on-time delivery, past due backlog, customer lead time, overtime premium expenses. Through strategic initiatives tactical response, ensured material availability fulfilling customer orders time, meeting target customer lead times, fulfilling revenue commitments. Responsible weekly cycle count program annual physical inventory processes. Maintained key role execution monthly Sales, Inventory, Operations (SIOP) goals. Implemented lean principles, change management process, best practices, purchasing/procurement, material handling/storage, logistics activities. Developed direct reports support departmental organizational continuous improvement goals. Created managed departmental expense budgets. Negotiated executed supplier agreements/contracts working cross-functional stakeholders suppliers reach agreement contract terms conditions. Worked closely department heads Quality, Engineering driving cost reduction programs organization. Established VMI, Kanban, Consignment strategies reduce total cost. Engaged actively supplier performance management, measurement KPI maintenance driving culture continuous improvement within supply base. Performed analyzed history supply/demand trends order strategically forecast future needs maintain acceptable inventory levels. Company Name November 2010 October 2013 Materials Manager Responsible sourcing procuring material required repair overhaul jet engine components well contracts outside services long term agreements suppliers. Controlled $1.5 million component parts inventory maintaining 12 inventory turns annually. Directed purchasing activities decisions (estimated annual volume $2 million). Succeeded cost reduction procurement supplies, materials services required repair overhaul jet engine components. Oversaw inventory management; developed implemented process improvemt tactics streamline inventory control, forecasting purchasing activities resulting significant reduction stock situations improvent vendor relationships. Managed Rotable assets include managing inventory levels repairable overhauled parts. Conducted exchanges, including coordinating shipment Rotable asset customers, ensure approved core return meets company guidelines. Prepared, solicit, evaluate competitive bids outside vendor repairs rotable parts. Manage rotables repair program, including evaluating repair shop capabilities quality work performed, negotiating repair agreements, terms, pricing turnaround times. Directed coordinated functional personnel continually achieve high degree professional performance. Spear headed transition implementation Quantum (Component Control Software), include processes operations management inventory manage modules seamlessly. Conducted meetings presentations executives managers well employee groups one hundred participants. Company Name November 2006 November 2010 Contracts Supervisor Interacted Department heads ensure highest quality proposal provided meeting customers' requirements Value Added Services Programs, valued $1.5 Billion. Reviewed terms conditions ensure requirements line B/E policies well regulations DFAR, ITAR, Proprietary parts licensing. Directed activities balance workload employees ensure timely delivery competitive prices, resulting $151 M. awarded contracts. Initiated departmental wide interest customer needs, guiding employees research customer, better support contract. Negotiated pricing, delivery cost savings vendors ensure maximum profit margins achieved contract. Company Name September 1996 December 2001 City State Purchasing Procurement military civilian equipment. Reviewed accuracy purchase orders ensure appropriate use government funds. Maintained inventory control quarterly cycle counts. Maintained effective working relationship close coordination defense agencies suppliers. Education University Phoenix Graduate School Business 2010 State University Maryland 2006 B.S Business Administration Business Administration 2012 Lean Six Sigma Certification Languages Fluent Spanish Skills streamline, balance, budgets, Business Process Improvement, change management, competitive, continuous improvement, contracts, cost reduction, delivery, driving, forecasting, functional, funds, government, inventory management, managing inventory levels, Inventory, inventory levels, inventory control, leadership, logistics, materials Management, materials, meetings, exchange, negotiating, operations management, organizational, performance management, personnel, policies, presentations, pricing, processes, Procurement, profit, proposal, Purchasing, Quality, receiving, repairs, research, Sales, shipping, Six Sigma, Fluent Spanish, strategy, strategic, Supply Chain, warehousing",AVIATION
"O SITE LEAD/PROCESS ANALYST Summary I seeking position challenges current experience grants opportunity make measurable impact. Much experience transferable, specifically areas business strategic planning, process development, problem resolution, customer service, attention detail. I also look forward developing skills talents within contest organization. I strong planner problem solver, readily easily adapts change. I work well individually within context team, consistently exceeds expectations. Able manage multiple priorities meet tight deadlines without compromising quality. Skills Leadership development training Process development Bank reconciliations Office Management Conflict resolution Complex problem resolution Strategic planning Records Management performance tracking Business recovery sustainability Interpersonal Customer Service Spreadsheets/Reports All forms communication including verbal, written digital Computer skills Microsoft office Suite workday program kronos Regloginc Arrow CPI Fidelity QuickBooks Accomplishments Multiple awards performance. Cut operating expenses 45 year year created new workflow process enhanced efficiency Reduced office expenses finding smarter solutions vendors, suppliers services. Five years training leadership development mentorship Completed 50 books leadership, people skills business management. ​ Experience site lead/process analyst City State Company Name Sep 2013 Current Developed organizational change management strategies. Reduced organizational operating costs 45 streamlining processes. Conducted activity-based analysis business processes made recommendations based findings. Responsible Team Nine Technicians Drafted monthly Financial reconciliations forecasts Identified ""bottlenecks"" implemented new improved processes policies. Ensured team member responsibilities defined understood. Managed projects ,coordinated meetings served primary liaison client (US Bank) multiple internal groups ensure clarity goals quality adherence deadlines. Tracked departmental output. Implemented corrective actions. Trained supported users new system implementations upgrades. Computed, recorded, proofread data, records reports. Established maintained effective communication system. Planned, directed monitored regulatory operations. Ensure consistent comprehensive investor protection. Implemented processes streamline workflow. Created solutions areas inventory, production reporting, software upgrades led system improvements streamlined processes. Communicated customers, employees individuals answer questions explain information. Carefully organized, analyzed prepared technical data reports ensure proper workflow productivity. Loan mortgage Foreclosure (Promoted) inventory control manager. Company Name Sep 2011 Mar 2013 Researched banking guidelines statutory requirements stay updated new laws applications. Actively recruited oversaw training new department employees. Assisted senior-level credit officers complex loan applications. Performed daily maintenance loan applicant database. Achieved proper compliance accurate executive level reporting. Managing flow inventory work floor. Enforcing new government regulation making sure team members compliance current regulation.​ Customers service working diverse wells Fargo clientele. Acted liaison multiple departments creating new standardized process. Connecting attorneys processing foreclosures terms conditions. Examination files ensure errors, missing information, invalid information. Answering enquiries telephone, writing e-mail. Addressed resolved non-routine, complex unexpected variances. Ensuring files meet compliance. Problem solving resolve inaccuracies. Reviewed held loans re-examination recommended appropriate action. Reported results loan reviews, including deficiencies irregularities. Provided corrective action plan problematic loan situations. Analyzed documentation evidence deficiencies. Lifetime fitness Jul 2006 Sep 2015 Supervisor hospitality operations department Overseeing employees/help employees meet exceed company standards. Provide administrative support various departments including: answering telephones, assisting visitors, resolving range administrative problems inquiries. Workday: wage profiles, PTO, HR. Kronos time clock software: Time clock management. Coordinate various staff operational support activities unit; serve liaison departments operating units resolution day-to-day administrative operational problems. Provide uncompromising customer service patrons club. Coordinated multiple departments plan meetings. Established strong relationships gain support effectively achieve results. Earned excellent marks performance reviews, citations excellence areas including: work, accuracy quality, ability learn master new concepts, positive work ethic, commitment providing unsurpassed service. All qualities keep Work fellow colleagues. Education Training diploma Burnsville High School Biochemistry Entrepreneurship University St. Thomas, St. Paul Minnesota Biochemistry Entrepreneurship working progress John Maxwell Leadership Training ​ Part CEP(continue education program) receive cutting edge education Bussiness ownership, leadership skills, people skills, Entreprenuership thought process training creative thinking, goal setting excecutions ​ ​ Leadership Team Development Attend four conferences annually conferences focus on: Leadership, team/organization dynamics, business organizational leadership Business Thought process Strength devotement focus Also part monthly leadership book ie (21 irrefutable laws leadership, skill people, personality plus..etc Extra Desirable Qualifaction Bilingual skills (Kiswahili fluent speaking writing) Kiswahili language widely spoken understood throughout multiple african countries including (Kenya,Tanzania, Somalia, Ethiopia, Malawi etc.) Cultural competency Worked people from: Hmong culture heavy interactions wells Fargo Kern. I also worked Somali Ethiopian culture leisurely professionally.",FITNESS
"NOC ENGINEER Summary To work professional organization gives opportunity growth contribute value based management talent along seeking guidance proficient seniors help sharpen skills. To part team works dynamically challenging environment growth organization helping achieving goal congruency. Working NOC (Network Operation Center) Engineer Encore Capital Group. That leading BPO call center technology. Having Eight plus years professional experience, I bring forth unique set knowledge skills include in-depth understanding Business Processes Structured Methodologies, experience Customer Service industry, excellent understanding Offshore Client requirements, professional education valuable experience gained mostly working last couple organisation. Highlights Service Now, Microsoft Lync, MSN. *VPN: Cisco client, Cisco SSL, Check point Secure client. *Operating System: XP, Windows 7. *Office Tools: MS Office 2007 2010 Experience NOC Engineer Apr 2011 Apr 2016 Company Name Encore capital Group one leading BPO call centre industry headquarters located San Diego, USA. They originally part Midland credit management deals collection credit card house tax loan Payments also overseas operations Costa Rica, Warren, ST Cloud, San Antonio, Dallas, Phoenix on. Key Responsibilities Technical Skill Set: Project:-EOS/NOC NOC part Enterprise operations support deals Infrastructure within USA, UK India. Key Responsibilities Technical Skill Set: Event Management-interpret alerts received via monitoring tools troubleshoot take necessary remedial actions. Incident Management- Handling P1 Outage/Interruption. Taking care incident management L2 L3 bridges drive resolution using incident management techniques ITIL guidelines. Training new hires NOC team. Alert configuration server network devices according threshold value specified concern team. Monitoring infrastructure devices help various tools like Application Manager, Netflow Analyzer Solarwinds Orion. Performing day day activity specific MCM environment help tools like AS/400, SQL server management Studio Idera Updating Dashboard, maintaining inventory NOC activities. Keep tracking Service Now tickets SLA's. Making shift Roster NOC engineers. Working updating existing new process documents NOC day day activities Service Knowledge Management help new joiners understand job responsibilities NOC team. Working Solarwinds Orion configuring alarms, Nodes network devices. ServiceDesk Engineer Engineer Level 1 Analyst Dec 2008 Mar 2011 Company Name supported technical troubleshooting Desktops Laptops customers US China. Troubleshooting included kinds hardware software based queries Win XP, Pro, Vista. After 11 months promoted L2 Engineer. As Level 2 Support, responsible coach Level 1 analysts taking technical sessions, making shift roster, engineer's attendance also making pending call reports daily basis. Key Responsibilities Technical Skill Set: Giving first level support end users coordinating team second level support (if required). Training new hires team per process technical documentation furnished transition period. Handling client escalations team effective manner. Critical Documentation, Training Process Setup/Improvements well Customer Interaction. Creative bent mind track learn new technologies quickly. Managing VC equipment's connecting video conference across domestic sites also booked VC connect automatically Tandberg application. ServiceDesk Engineer Floor Engineer Jul 2008 Nov 2008 Company Name As member ServiceDesk Team Working Global Helpdesk Del-IT Mailbox. Taking care outages interruptions-following NOC, Server operations minimize outage impact production. Deal Win 7, XP Pro machines Network. Troubleshooting Client Based Applications (like Prolaw, Qlaw, Noble GUI etc.) Troubleshoot issues related VPN connectivity. Providing first level support end user remote support (RDP, Microsoft Lync, teamviewer). Also working helping team members providing 2nd level support escalated issues. Creating disabling LAN, I series noble ids new hires NLE's. Create modify Distribution Lists Generic mailbox Microsoft exchange mail server. Monitoring server performance latency issues providing support end users resolving latency issues. Working internal US Intranet uploading publish company documents Working I series application noble application group access, ID creation password resetting. Working remotely file server provide access specific path department folder. As part SME team (Tier 2) assisting Level 1 analyst taking technical sessions updating current update, new technology process changed. As member Floor Support Team Participate Floor activities weekend. Taking care LAN ports help network team coordinating vendor Managing VC equipment's connecting video conference. Daily routine activity working morning shift like printer check, VC room check internet café systems working fine end shift send checklist activities global mail id. Worked IT helpdesk client site Aricent Software Services wherein handled online technical queries international customers support skills PC (includes win 95, 98, ME, XP) NT (includes win 2000 NT. Key Responsibilities Technical Skill Set: Logging call related IT query Phone Emails coordinate engineers resolving S.L.A. Giving online support china U.S users MSN ""Team Viewer"" software. Also taking care compliance issue filing incident marked mail concerned person department follow proper procedure ticket opening closing Manage IT inventory (Hardware Software) follow vendor calls also. Jan 2007 Jul 2008 Company Name Worked Sr. C.S.A well Allocator inbound process Xerox. Where handled online query Xerox customers related Xerox machine working toner booking. Following field engineer get update status call part change punching part detail ORACLE (if required). Key Responsibilities Technical Skill Set: Logging call related product query toner booking oracle. Assigning call engineer warehouse coordinate engineer same. Punching install report inventory also handled sales call. Education Bachelors Arts(BA) Delhi University Arts 12th Grade PSM Public School Delhi Arts 10th Grade PSM Public School Delhi Certifications Diploma (ADCHNP) Computer Hardware networking JETKING, New Delhi. *CCNA trained NET-TECH Institute (Janakpuri). *LEADERSHIP ESSENTIALS CERTIFICATE: A Certification learning understanding various ways techniques manage team work pressure situations PC Solution. *ITIL v3 certified. Having good knowledge incident management. Personal Information Father's Name Mr. Vikram Singh Dogra Mother's Name Mrs. Soma Devi Date Birth January 26, 1985 Gender Male Marital Status Married Professional Affiliations Sanjay Dogra PROFESSIONAL SUMMARY OF Sanjay Dogra Name Sanjay Dogra Address H No 203, Karan Vihar, Kirari extn-II, Nangloi, New Delhi-110086 Interests Permanent address H No. 203, Karan Vihar, Kirari Extn- II, Nangloi, New Delhi-110086. RECREATIONAL ACTIVITIES 1. Watching Science fiction movies Action Movies. 2. Interests Various Sports activities Cricket Volley ball. I hereby declare statements made document true best knowledge belief. Date: Place: (Sanjay Dogra) Languages English, Hindi Punjabi Skills Level 2, analyst, Arts, AS/400, bridges, C, call centre, CCNA, Cisco, closing, coach, Computer Hardware, Hardware, credit, Client, Desktops, Documentation, Engineer, English, Event Management, filing, GUI, Hindi, ids, maintaining inventory, inventory, ITIL, ITIL v, Knowledge Management, LAN, Laptops, LEADERSHIP, Logging, Managing, access, Microsoft exchange, mail, MS Office, Office, Windows 7, Win, Win 7, win 2000, win 95, 98, NT, MSN, Enterprise, Network, networking, Operating System, ORACLE, printer, Punjabi, sales, San, SLA, SQL server, SSL, tax, technical documentation, Phone, Troubleshoot, Troubleshooting, video, VPN, Vista, VC, Xerox machine Additional Information PERSONAL INFORMATION Father's Name Mr. Vikram Singh Dogra Mother's Name Mrs. Soma Devi Date Birth January 26, 1985 Gender Male Marital Status Married Permanent address H No. 203, Karan Vihar, Kirari Extn- II, Nangloi, New Delhi-110086. RECREATIONAL ACTIVITIES 1. Watching Science fiction movies Action Movies. 2. Interests Various Sports activities Cricket Volley ball. I hereby declare statements made document true best knowledge belief. Date: Place: (Sanjay Dogra)",BPO
"MANAGER, QUALITY ENGINEERING Executive Summary With 14 years experience fields Class II III medical device manufacturing, molecular diagnostics, biotechnology; last 8 managing engineers, technicians well supervisors, I bring strong technical leadership organization. I solid background data analysis statistics I use develop continuously improve aspects manufacturing process focus efficiency consistency. Core Qualifications ProEngineer/CREO, MiniTab, MS Office Suite, MS Project, MS Visio, Injection Molding, Trackwise, Catsweb Professional Experience Manager, Quality Engineering April 2014 Current Company Name － City State Manage Quality Engineering Team, Complaints Department, Metrology Department Alcon's Class II Class III medical device manufacturing facility. Responsible improving site compliance reducing recurring deviations NCR Investigations CAPA implementation. Investigate customer complaints interface regulatory groups provide feedback doctors. Direct teams provide Calibration support two medical device-manufacturing facilities. Responsible setting priorities, providing direction, coaching, motivation, mentoring development exempt non-exempt direct reports. Senior Engineer II (Managed Process Engineering Automation Groups) March 2011 April 2014 Company Name － City State Process Control Lead Responsibilities added September 2013. Managed Process Engineering Automation Groups Alcon's Class II/III surgically implantable optic device delivery systems manufacturing facility. Responsible setting priorities, providing direction, coaching, motivation, mentoring development exempt non-exempt direct reports. Responsible engineering activities support related aspects manufacturing process including: Injection Molding, Assembly, Curing, CNC machining, Chemical Processing, Inspection. Applied technical expertise improve yield AcrySof® manufacturing. Helped reduce particulate reject rate Wavefront product 50%. Reduced dimensional failures 5% <0.3% and="""" saved="""" the="""" facility="""" ~$1.4m="""" in="""" labor="""" and="""" materials=""""> Led implementation multiple automation projects, improved quality, increased capacity, reduced cycle time paybacks realized 1 3 years. Managed departmental budget, automation budget well capital projects achieve savings least $100k without sacrificing service levels. Senior Engineer I September 2007 March 2011 Company Name － City State Supervised Drafting group, Custom Tool Production, Milling, Injection Molding, Clean Room Engineering Support staff Class II Class III medical device manufacturing. Set priorities, provided direction, supervision direct reports. Specified, developed, procured, validated addition vision inspection systems automated milling machines improved cut quality consistency AcrySof® Single-Piece IOLs. Provided technical support injection molding process, assembly, curing, machining, clean room operations. Process Engineer II February 2005 September 2007 Company Name － City State Engineer responsible process development improvement Alcon's Class II/III medical device manufacturing site. Designed, built, validated, implemented next generation automated milling machines use AcrySof Single-Piece IOL manufacturing. Increased output AcrySof Single-Piece IOL milling 25% impacting quality iterative process adjusting key parameters verifying impact cycle time product quality. Designed, built, tested, validated prototype packaging labeling workstation. Evaluated prototype ergonomics work flow help production personnel. Modified design accordingly built, validating remaining 23 workstations. Validated improvements software initial release. The resultant stations prevent packaging failures getting field. Developed analyzed proof concept models evaluate manufacturing improvements using Pro/E prior implementation. Set priorities, provided direction, supervision one direct report Research Engineer September 2003 February 2005 Company Name － City State Designed, built, tested automated reagent packaging system improve lot homogeneity increase manufacturing throughput Lab-in-a-tube (LIATTM) technology. Created original Labview programs amended existing programs improve functionality numerous test fixtures automated systems. Designed built novel spotting-device producing protein microarrays compatible 96-well microplate format high throughput applications. Programmed Labview spotting routine protein microarray spotting-device. Tested numerous concepts develop design parameters LIAT analyzer (ie.tube tensioning, segment length, tube diameter). Assisted preparation patent applications responses examiner's actions. Patent Examiner July 2002 September 2003 Company Name － City State Reviewed patent applications compliance United States Code determined novelty invention. Composed reviews applications communicated applicants assist patent process. Graduate Research Assistant September 2000 July 2002 Company Name － City State Designed, built, tested apparatus producing sol-gel based DNA hybridization arrays. Developed troubleshot instrumentation controlling pad size placement within array. Developed sol-gel production protocol provide specific pore size flow characteristics use capillary chromatography. Created aerogel samples, conducted compression testing, measured internal surface area. Education Master Science Mechanical Engineering UNIVERSITY OF VIRGINIA － City State Bachelor Arts Physics Biology COLBY COLLEGE － City State Skills Manufacturing, Assembly, Automation, Budget, Calibration, CNC, Coaching, MS Office Suite, MS Project, MS VIsio, MiniTab, Stat Graphics, Process Engineering, Manufacturing process development improvement, Manufacturing yield improvement, CIP, Pro Engineer/CREO Awards Memberships Alcon Special Achievement Award Graduated distinction Physics Member Sigma Pi Sigma, Physics student honor society",ENGINEERING
"ACCOUNTANT Professional Summary Bilingual, accounting professional additional expertise automated systems general ledger. An analytical, detail-oriented, organized planner performs well project setting communicates effectively levels management. Additionally past experience pubic accounting. Education Masters Accounting University Florida － City State US Bachelor Business Administration Florida International University － City State US Associate Arts Liberal Arts Miami Dade College － City State USA Certifications CPA, State Florida Skill Highlights Language Writing Skills: Bilingual Spanish (fluent; speak, read, write) Computer Skills: Microsoft Office including, Word, Excel, Power Point, Outlook, Publisher; QuickBooks, Tax software Business skills: interpersonal skills, analytical, detail-oriented, thoroughness, organizational skills, coordination Office Equipment copiers, calculators, printers, scanners Professional Experience Accountant Apr 2012 Current Company Name － City State Reconciled various general ledger fund accounts prepared various specialty reports well documenting operational procedures Ascertained accuracy financial reporting Board Directors review correction month end annual financial reports Recorded monthly transactions posting deposits, bank debits, posting journal entries month end closing Brought uniformity reporting association churches assisting standardizing chart accounts would used financial reporting Senior Accountant Jan 1997 Jan 2004 Company Name － City State ​Maintained reconciliation documentation damage recovery accounts; communicated Florida Power Light (FPL) centers though State Florida assure appropriate timely recovery damage amounts clearing service center pending items; researched transactions discrepancies located resolved appropriate manager Designed reconciliation format several tax suspense accounts focus outstanding items assist FPL Corporate Tax Department resolving outstanding items Assured internal controls procedures properly implemented maintained performing periodic tests internal control ​ As part Accounting Team FPL, assisted functions monthly closing including reconciling general ledger accounts researching outstanding items, preparing posting journal entries FPL system, preparing updating spreadsheets, assuring accuracy financial report information. Bookkeeper/Accountant Jan 1994 Current Company Name － City State Recorded wide variety transactions Quick Books Software program including: Charts Accounts classifications; Accounts Receivable: invoicing processing payments; recording deposits bank accounts downloading bank transactions; initiating standard accounting customized reports Reconciliation cash/bank accounts; assured accuracy transactions posted bank; researched discrepancies OTHER DUTIES: Opened mail prepared deposits bank; c reated monthly annual financial reports; input accounting information create tax returns Community Service Director, The Rock Miami Church 1/1999 1/2006) Brought new life church's programs developing, implementing establishing formal structure Children's Ministry Audio-visual Ministry teens Insured coordination among different volunteer groups ensuring appropriate training support; Scheduled volunteers numerous functions inkling greeters, worship leaders, teachers, assistants As part ministry team, built groundwork puppet ministry; required preparing proposal church leadership; submitting tentative budget requirements, obtaining appropriate training team, scheduling training sessions, designing props, lighting puppets Languages Language Writing Skills: Bi-lingual Spanish (fluent; speak, read, write) Additional Professional Background Positions: Office Administrator, Student Loan Officer, Systems Development Analyst, Banking Reconciliations Manager, Public Accounting Auditor As Systems Development Analys t: worked project setting programmers define accounting controls methods recording general ledger entries automated interfaces; systems included deposits in-house peripheral programs; defined Interfaces commercial checking, commercial loans, commercial real estate loans, teller system; Improved implemented operating balancing procedures operational areas student consumer loans; project conversions, implemented training department personnel As Bank Reconciliations Manager: directed project reduce bank losses teller transactions 72 branches; required clearing thousands entries suspense account, ranged $1 million $3million three-month period; final write-off less $2000; organized managed special task force nine individuals responsible cash on-us check reconciliations; brought reconciliations current status implementing standardized PC reconciliation format interacted levels management current policies, procedures, accounting controls, interfaced department heads personnel operating balancing procedures; assured appropriate audit trails As Public Accounting Senior Auditor planned directed day-to-day activities required annual audits corporations, banks, real estate developers, health care organizations",ACCOUNTANT
"CONSTRUCTION SAFETY MANAGER Summary With 17 years' experience field, I accumulated extensive working experience, education team building abilities safety. I aid effective implementation procedures fullest ability. Experience Construction Safety Manager 07/2015 02/2017 Company Name － City State As Safety Manager I responsible safety matters Northern California area. Trained workers fall protection, excavations, confine space energy LOTO. Would also inspect certifications crane operator. Would read MOP, JHA major task. Performed daily walk work areas. Would look identify unsafe conditions acts assist correcting them. Assisted Project Managers Superintendents accidents near miss investigation root cause analysis. Work conjunction Project Managers sub- contractor management maintain compliance Federal, State Local regulations. Construction Safety Manager 04/1998 11/2014 Company Name － City State As Safety Manager I responsible documentation credentials order work job sites. Assist job site Superintendent pre-construction safety. Safety orientation training new hires. Performed daily walk several times day. I would assist correcting environmental issues. Have safety tailgate meetings every morning job site. Go JSA MOP day written. Would make sure every worker read JSA. Performed accident reports investigations. Would write root cause analysis. Review Contractor safety submittals resolve deficiencies. Responsible Storm Water Pollution Prevention. Administer Hazard Communication Program. Maintained OSHA ANSI safety standards all. Make sure everyone compliance Federal, State, Local SLAC regulations. Accomplishments Worked variety projects like LCLS tunnel LCLS Building #901 (Linac Coherent Light Source). Managed safety installation electrical feeders 26 acre site Linac Coherent light Source. Was able save time, increase productivity save funds. Employee year 2005 Summary Qualifications HAZARDOUS WASTE CERT. (2015) OSHA 500/510 AUTH. TRAIN ENVIRONMENTAL SPILL RESPONSE INVESTIGATION AND ACCIDENT REPORTS OSHA 7505 CPR FIRST AID EXCAVATION, TRENCHING SOIL Mech. (OSHA 3515) LOTO Electrical Mechanical OSHA 7115 SAFETY INSPECTION TECHNIQUES FALL PROTECTION AED TRAINER Education Associate Science Construction Management 2004 San Jose State Management aspects installations new commercial Industrial building. Looked codes builders point. OSHA SAFETY CLASSES 2007 SAN DIEGO STATE Ext. － City State USA OSHA Construction Safety 500 Certification HAZARDOUS MATERIALS WASTE OSHA (2015) ENVIRONMENTAL SPILL RESPONSE ESSENTIALS COMPLETING THE INVESTIGATION AND MISHAP REPORT OSHA (7505) EXCAVATION SOIL MECHANICS (OSHA 3515) Languages Excellent communication skills Bilingual English Spanish. Skills • Building inspector ICC/IBC ICC/IRC • NAVFAC Army Corps Engineering Contractor Quality Management CQM) • Electrical Safety High Voltage Low Voltage • Overhead Cranes Jib Hoist Inspection • NFPA 70E Electrical Safety • Grounding Bonding Electrical Systems",CONSTRUCTION
"PROPERTY MANAGEMENT ASSISTANT Professional Summary Dedicated Public Relations Specialist vast experience managing external public relations media agencies. Skillfully manages multiple tasks meets tight deadlines high-pressure environments. Skills Bilingual English Spanish Computer skills Creative Writing Strategy development Social media coordination Media relations Critical thinking Campaign management Fact checking Information gathering Strategic Planning Social media marketing Work History Property Management Assistant 01/2018 Current Company Name – City State Introduced prospective tenants types units available performed tours premises. Communicated clients tenants offering strategic solutions remedy problems. Communicated effectively owners, residents on-site associates. Generated professional networks engaging professional, industry government organizations. Conducted thorough research using diverse resources assist professional staff routine special project tasks. Public Relations Coordinator 08/2017 06/2018 Company Name – City State Identifying clients' needs market research analysis developing forward-thinking strategies. Analyzing clients' objectives interests order create meaningful relations media public personas utilize campaigns projects. Creating proposals various activations events. Developing cultivating ambassadors campaigns. Researching organizing event elements, including venues, guest speakers, influencers, etc. Executing monitoring performance campaigns boost brand awareness profitability. Analyzing results campaigns reporting observations client post-event reports. Drafting distributing press releases, media alerts, media invites, briefing documents, opinion editorials. Liaising journalists pitch secure necessary media coverage. Monitoring media coverage Maintaining up-to-date media list Compiling monthly reports, end campaign reports. Faculty Liaison/Textbook Supervisor 04/2015 06/2017 Company Name – City State Strengthened merchandising promotional strategies drive customer engagement boost sales. Developed strategies study trends customer behavior, anticipate future opportunities growth. Responded requests information media designated appropriate spokesperson information source. Drafted press releases detailing relevant newsworthy information supporting brand image, worked news media spread positions. Oversaw professional social media messaging content development, follower engagement, social listening, trend analysis leveraging competitor research. Increased revenues supported business goals developing public relations strategies campaigns. Actively listened customers' requests, confirming full understanding addressing concerns. Led projects analyzed data identify opportunities improvement. Resolved problems, improved operations provided exceptional service. Stockroom Supervisor 09/2013 01/2015 Company Name – State NYC Mens Shoes, Stocked replenished merchandise according store merchandising layouts. Maintained established levels goods based sales forecasts demand fulfill orders time. Maintained strong vendor connections, including arranging pricing delivery structures managing specific shipment paperwork concerns. Education Criminal Justice Bronx Community College City State Associate Arts Video Game Design Southern New Hampshire University City State Certifications Computer Science Certificate, CENTU Dominican Republic 2009 Intermediate Python Coder/Data Analyst advancing, DataCamp Skills Bilingual English Spanish Computer skills Creative Writing Strategy development Social media coordination Media relations Critical thinking Campaign management Fact checking Information gathering Strategic Planning Social media marketing Work History Property Management Assistant 01/2018 Current Company Name – City State Introduced prospective tenants types units available performed tours premises. Communicated clients tenants offering strategic solutions remedy problems. Communicated effectively owners, residents on-site associates. Generated professional networks engaging professional, industry government organizations. Conducted thorough research using diverse resources assist professional staff routine special project tasks. Public Relations Coordinator 08/2017 06/2018 Company Name – City State Identifying clients' needs market research analysis developing forward-thinking strategies. Analyzing clients' objectives interests order create meaningful relations media public personas utilize campaigns projects. Creating proposals various activations events. Developing cultivating ambassadors campaigns. Researching organizing event elements, including venues, guest speakers, influencers, etc. Executing monitoring performance campaigns boost brand awareness profitability. Analyzing results campaigns reporting observations client post-event reports. Drafting distributing press releases, media alerts, media invites, briefing documents, opinion editorials. Liaising journalists pitch secure necessary media coverage. Monitoring media coverage Maintaining up-to-date media list Compiling monthly reports, end campaign reports. Faculty Liaison/Textbook Supervisor 04/2015 06/2017 Company Name – City State Strengthened merchandising promotional strategies drive customer engagement boost sales. Developed strategies study trends customer behavior, anticipate future opportunities growth. Responded requests information media designated appropriate spokesperson information source. Drafted press releases detailing relevant newsworthy information supporting brand image, worked news media spread positions. Oversaw professional social media messaging content development, follower engagement, social listening, trend analysis leveraging competitor research. Increased revenues supported business goals developing public relations strategies campaigns. Actively listened customers' requests, confirming full understanding addressing concerns. Led projects analyzed data identify opportunities improvement. Resolved problems, improved operations provided exceptional service. Stockroom Supervisor 09/2013 01/2015 Company Name – State NYC Mens Shoes, Stocked replenished merchandise according store merchandising layouts. Maintained established levels goods based sales forecasts demand fulfill orders time. Maintained strong vendor connections, including arranging pricing delivery structures managing specific shipment paperwork concerns.",PUBLIC-RELATIONS
"SR. MERCHANDISING AUDIENCE LEAD MICROSOFT US ONLINE STORE Summary Sr. E-commerce Merchandiser specializing audience program development targeted marketing campaigns. Extensive knowledge omni-channel retail buying, planning, product development marketing. Highlights Business analysis Online branding Purchase funnel optimization Retail marketing Retail systems Retail buying Competitive analysis Program development Experience Sr. Merchandising Audience Lead Microsoft US Online Store Oct 2012 Current Company Name City State Sr. Merchandiser/Audience Marketing Lead Microsoftstore.com representing combined annual revenue $96M Grew EDU audience revenue +400% YoY within first year launching evergreen offer across multiple categories Spearheaded business development opportunities, partnering Microsoft product management groups create execute meaningful targeted campaigns resulting increased brand awareness, customer acquisition, sales revenue Drove site optimization A/B multivariate testing across site purchase funnel increasing conversion, revenue, improving customer experience End end product management: documenting business requirements, presenting stake-holders, engineering, UX teams, creative reviews, QA, production deployment live site Category lead email marketing campaigns, content, targeting, SEO, SEM internal search term optimization Merchandiser Women's Direct Apparel Apr 2007 Jul 2010 Company Name City State Merchandising/Category Management women's separates apparel direct catalog E-commerce divisions Drove promotional strategies print catalogs, email campaigns, online achieve exceed sales margin targets Partnered design team develop compelling brand right assortment, managed sourcing production process, negotiated costing Directed creative content imagery multiple creative teams develop consistent branded experience across catalog online Utilized Web analytics customer service feedback inform changes increase conversion revenue channels Successfully managed multiple categories combined $70M revenue 20K skus annually Consistently met exceeded margin sales goals despite difficult retail environment Developed executed business strategies supported detailed competitive trend analysis strong creative brand identity Created launched new online denim category eddiebauer.com new multi-shot photography feature, enhanced user experience, customer-centric product detail page content, recommended product suggestions resulting +$8M YoY category comp Assistant Buyer/Buyer Aug 2004 Apr 2007 Company Name City State Launched Endless.com website, Amazon.com's first separate E-commerce brand exclusively offered boutique shopping experience footwear handbags Built retail apparel store ground included implementing QA policies, detail page imaging standards, developing receiving/shipping materials, warranty policies, tools accommodate needs new category Developed strong relationships +110 vendors including: account management, payment terms, costs, returns, damage allowance, free shipping, inventory management, co-op Responsible competitive product pricing analysis improving pricing tools facilitate competitive monitoring well determine markdown schedule liquidation overstock Initiated managed website improvements facilitate navigation merchandising maximize traffic, revenue, conversion Forecasted assortment selection sales plan including unit sales revenue, margins, profit across sub-categories Experience multiple category management Intimate Apparel, Sleepwear, Men's Sportswear, Women's Sportswear, Infant, Swimwear, Outerwear, Handbags, Women's Footwear Teamed fulfillment center create execute receiving shipping processes inventory within new category Grew apparel $10M business within first year Assistant Buyer Jan 2001 Jan 2004 Company Name City State Experience buying, managing inventory, negotiating vendors Managed process maximize sales margin objectives development implementation markdown strategies inventory flow reaction sales trends Managed sales volume, gross margin, turnover control mark-ups markdown allowances, sales promotions, vendor returns shrinkage Executed division marketing plans worked closely advertising create meaningful succinct message print radio Group Sales Manager Jan 2000 Jan 2001 Company Name City State Managed women's shoes, watches, jewelry departments downtown flagship Bon Marche store Successfully managed motivated 40 sales associates Store Manager Jan 1998 Jan 2000 Company Name City State Managed staff 10 leading international retail shoe store Responsible sales, inventory, staffing, visual, store maintenance Consistently exceeded store sales goals company expectations Opened first retail store state, including; recruiting, visual set Trained six managers twenty-five employees Education BA Liberal Studies Society, Ethics, Human Behavior 2001, 2011 UNIVERSITY OF WASHINGTON City State GPA: Dean's list winter quarter 2000 Dean's list winter quarter 2000 Skills 20+ years Retail management, buying, marketing, merchandising Successful fostering productive cross-group collaboration Passionate creating customer-centric shopping experience",APPAREL
"ASSISTANT DIRECTOR Summary Previously executive administrative work; experienced multiple work settings: maintenance, marketing, finance, health care, customer service, hospitality, educational instructional; also achieving artistic experience work Choreographer, Dancer, Videographer, Producer, Professor; culturally aware diverse traveled internationally; philanthropy work serving board member various non-profit organizations, volunteering hospitals, active within community. I, Annika Kay, age 33 now, done experienced great deal young age; I well equip take task presented I extremely capable eager learn I know yet. I professional individual always able meet deadlines, polite, positive, considerably responsible quite astute well logical rational; And strive maintain humility kindness I do. Skills Final Cut Pro proficient, motion, live-type, camera operation, editing. Computer: Microsoft Office, Excel, Power Point, Quickbooks, Creative Suite, html, 120 wpm, 10-key proficient, online databases, filing back-up drives, troubleshooting, web-design graphic design. Writing: copy writing, letters, grants, project proposals, spreadsheets, cost analysis, memos, budget reports, meeting minutes, job descriptions, policies procedures, handbooks, etc. Experience 12/2012 Assistant Director Company Name － City State March 2016 Supervisor: Ed Huddleston, Director Plant Operations x2268 (may call reference) GENERAL DESCRIPTION: Assist oversight Plant Operation services; provide information serve resource department Administrator(s) staff; achieve defined objectives assisting planning, evaluating, developing, implementing maintaining services compliance established guidelines, codes, regulations; supervising directing assigned staff. DETAILED DESCRIPTION: Assesses incidents, complaints, etc needed and/or assigned (e.g. building break-ins, utility problems, etc.) purpose resolving recommending resolution situation. Assists development monitoring department budget allocations, expenditures, fund balances related financial activities purpose ensuring allocations accurate, revenues recorded, expenses within budget limits and/or fiscal practices followed. Assists, needed and/or assigned, personnel management department employees (e.g. selection new hires, promotions, terminations, transfers, supervision, discipline, training, etc. purpose maintaining staffing needs productivity work force. Collaborates internal external personnel (e.g. department District administrators, auditors, public agencies, community members, construction managers, architects, vendors, etc.) purpose implementing and/or maintaining services programs. Coordinates hazardous material (asbestos) containment and/or removal purpose ensuring campus kept safe effective manner relevant legal regulations guidelines complied with. Facilitates and/or participates meetings workshops, etc. purpose identifying issues, developing recommendations, supporting staff, serving District representative. Inspects aspects new construction, repair work, projects, equipment, work orders, daily maintenance supplies purpose ensuring jobs completed efficiently, specifications within regulatory requirements inspection reports payment requests correct. Monitors campus department safety preventative maintenance programs purpose ensuring school maintained safe condition compliance OSHA/TOSHA requirements. Prepares wide variety written materials (e.g. correspondence, memos, reports, policy/procedures, budget, etc.) purpose documenting activities, providing written reference, and/or conveying information. Presents information purpose communicating information, gaining feedback ensuring adherence established internal controls. Researches new products, laws, regulations, etc. purpose recommending purchases, contracts proper maintenance campus wide services. Responds emergency situations standard hours purpose resolving immediate safety concerns. SEPT 2012- Instructor/After School Program Specialist, Idyllwild Elementary School (951) 659-0750 JAN 2013 Supervisor: Sue Director After School Program. Assisted children homework; planned supervised activities; provided instruction, maintain order safety among children, Page 2 AUG 2011- Admin. Assist/Substitute Dance Instructor, Dance Dept Idyllwild Arts Academy JULY 2012. Supervised tended dance students relating injuries, concerns, questions, moral support; taught dance classes; videographer events auditions; typed, filed, organized documents. 06/2011 Owner/Artistic Director City State Taught Instructed children ages 3-16 adults ages 18-65 areas Modern, Jazz, Hip-Hop, Ballet, Tap, Tribal Fusion, Stretch, Cardio; producer performances, supervised students, book keeping, billing, maintenance. 06/2009 Office Manager Company Name － City State 06/2010 Company Name Billing, accounts payable/receivable; scheduling; documentation; meet parents students regarding concerns, questions, explanations lessons instructors; JAN 2009- Video/Media Director, California Institute Arts (CalArts) Valencia, CA MAY 2009. Taught video production courses Dance Dept, supervised video assistant crew, maintain, re-order, care, instruction, organization video/media equipment, set-up equipment live edit within theater performances, updating restoring archive vault, documenting performances, oversight video/media work within dept. SmARTS Program Idyllwild Elementary School. Taught art courses levels K-8th: capoeira, drumming, acting improv, dance styles including hip-hop, jazz, salsa, African, waltz, swing. Assisted fundraiser events participated holiday caroling hospitals. Education Training 2007 MFA Master's Fine Arts California Institute Arts 2003 BA Bachelor Arts California State University Fullerton (CSUF) 2000 HS Diploma Orange County Educational Arts Academy Interests Gave demonstrations open instruction multiple dance styles coincided concert park series. Isis Theater Company · Stage manager, lighting design/operator, audio design, videographer, fundraising, served Board Member. Art Alliance Idyllwild · Organized, set-up, help ran events, public announcer, served Board Member. Page 3 Various Finnish Organizations Finnish Lutheran Church, Los Angeles Finlandia Foundation, Los Angeles Scandinavian Foundation, National Finlandia Foundation, The Ladies Kalevala, Finnish Club North Hollywood. Activities Honors Golden Key International Honor Society Member Dean's List National Dean's List Volunteer for: CHOC Hospital Los Angeles Finlandia Foundation American Scandinavian Foundation Wellspring Wellness Association Peace Mind Mental Health Additional Information Community Arts Network (CAN) · Gave demonstrations open instruction multiple dance styles coincided concert park series. Isis Theater Company · Stage manager, lighting design/operator, audio design, videographer, fundraising, served Board Member. Art Alliance Idyllwild · Organized, set-up, help ran events, public announcer, served Board Member. Page 3 Various Finnish Organizations Finnish Lutheran Church, Los Angeles Finlandia Foundation, Los Angeles Scandinavian Foundation, National Finlandia Foundation, The Ladies Kalevala, Finnish Club North Hollywood. AWARDS SCHOLARSHIPS HONORS Member Golden Key International Honor Society CSUF (2003) Member National Dean's List CSUF (2000-2003) Distinguished Scholar Award (2000) GSE Recognition Excellence Chemistry Reading High Honor Roll (2000) Awarded Ahmanson Grant choreographic work. (2007) Honored position Interdisciplinary Project Committee. Selects delegates grant expenditures project proposals students CalArts. Awarded Video/Media Assistantship CalArts (2006) Honored distinguished scholar, presented speech, representing dance department graduation commencement ceremony (May 2003) Awarded small scholarship fund recognition. SCHOLARSHIPS Christine Lyon Fund Dance Scholarship (CSUF Fall 2000) Robert Christianson Dance Scholarship (CSUF Spring 2001) Edith Morgan Dance Scholarship (CSUF Fall 2001) Robin Johnson Dance Scholarship (CSUF Spring 2002) Robert Christianson Dance Scholarship (CSUF Fall 2002) Richard Willis Dance Scholarship (CSUF Spring 2003) Front Center Scholarship (CSUF 2001) Los Angeles Finlandia Foundation scholarship recipient (2001) attend CSUF Dance. National Finlandia Foundation (2002) attend CSUF Dance. Skills 10-key, accounts payable, Arts, art, back-up, Billing, book keeping, budget, CA, contracts, copy writing, cost analysis, databases, directing, documentation, editing, edit, filing, Final Cut Pro, financial, grants, html, inspection, Inspects, instruction, Instructor, legal, letters, Director, materials, meetings, Excel, Microsoft Office, Power Point, Monitors, new construction, personnel, personnel management, camera, policies, Researches new products, producer, proposals, Quickbooks, safety, scheduling, spreadsheets, staffing, Supervisor, supervising, supervision, swing, troubleshooting, type, Video, video production, Videography, videographer, web-design graphic design, workshops, written",ARTS
"SOFTWARE ENGINEER Summary Accomplished development professional ten years experience integrating IT Operations processes sustainable customized applications promote team performance efficiency gains. An apt student programming markup languages matching multiple technologies together best enhance complement IT Service Management Project Management best practices deliver consistent, quality solutions fast-paced, evolving environment technology. Highlights Languages: HTML, JavaScript, CSS, Perl, XML, XSLT, JSON, PHP, mySQL, VBScript Frameworks: AngularJS, Bootstrap Certifications: ITIL Foundation, Service-Now Application Developer Applications/Platforms: Service-Now, Salesforce, Confluence, JIRA, Rally, Gomez, SiteScope, Keynote, Omniture, Urchin, Request Tracker Accomplishments Launched Incident Management, Problem Management Change Management tied centralized Configuration Management Database, leveraging Service-Now Web Services integrations synchronize orchestrate information across multiple tools (e.g. Confluence proprietary, custom .NET application) Leveraged Web Services implement dashboard framework data mashups compares ITSM metrics business key performance indicators (KPIs) several tools, Service-Now, Omniture, Gomez, internal data warehouse, inform incident root cause Successfully integrated IT Procurement workflows Service-Now Service Catalog module including integration points Excel reports, data exports Oracle Ebiz, complex approval email notifications workflows Coded implemented custom interim Web-based CRM tool share track customer information trouble tickets researching reviewing full-featured third-party CRM rivals Experience Software Engineer September 2012 Current Company Name － City State Digital Media Solutions (VDMS) branch Verizon concentrating new products primarily focused Internet video lifecycle content perparation display current emerging platforms. It acquired Edgecast Networks, content delivery network, 2014. Customize Service-Now platform using server-side client-side JavaScript complement release Incident, Problem, Change management processes policies Utilize Jelly scripting, AngularJS Bootstrap framework produce automated management reports custom UI navigational features. Architect Configuration Management Database (CMDB) complement Service Operations processes, identifying known errors driving Incident resolution times. Integrate Confluence, JIRA, Service-Now, Active Directory, Bitbucket, Git synchronize data development operations, utilizing native configurations extended capabilities via web services. Technical Project Manager January 2010 September 2012 Company Name － City State Edmunds.com premier online resource automotive information consumers, leveraging cutting-edge technology tools deliver just-in-time, relevant content car shoppers enthusiasts. Lead team building Continuous Integration Continuous Delivery efforts utilizing Maven, Jenkins, Chef, Cloudstack, Selenium build, deploy, test automated fashion. Apply best practices Agile SCRUM software development, lean manufacturing concepts, lean startup principles IT Operations group ensure support maintenance projects completed consistent predictable manner. Foster DevOps community within organization creating promoting framework encourages early frequent communication development operations launching services, resource provisioning service architecture Service Level Agreement (SLA) definitions Automation Integration Engineer January 2008 January 2010 Company Name － City State Extend capabilities Service-Now application, including development implementation Service Catalog module Service-Now, adding corporate training calendar tracking module, improving Service Support workflows business rules. Develop maintain data visualization (LAMP) application inform management decisions technical decisions event correlation multiple tools, Service-Now, Gomez, Omniture. Reports Engineer January 2005 January 2008 Company Name － City State Program reports Request Tracker application later Service-Now, including automated data imports applications Excel, Confluence MySQL databases. Client Manager January 2003 January 2005 Company Name － City State IVT provider enterprise-scale software rich media applications, including live webcasting corporate communications on-demand streaming video learning tools Fortune 500 companies. Assess client business objectives recommend suitable solutions within allotted budget time considerations, leveraging power video synchronized animations, slides, text transcripts interactive chat polling components ideal level. Supervise engage development, execution, testing client projects ensure time delivery within client's demands constraints. Manage client requests enhancement (RFEs) products generate functional specifications based requirements, analysis system design. Senior Production Associate August 2000 January 2003 Company Name － City State Employ programming knowledge (JavaScript, XML, XSL) extend power IVT's proprietary software solution meet client business objectives needs. Responsible development, testing deployment custom CRM web application track client history, sales development, trouble tickets. Assist production staff generating client assets optimizing assets web delivery. Design develop webcast interfaces consistent client color palettes. Graphics Production Intern December 1999 April 2000 Company Name － City State The online division major motion picture production house, Centropolis Interactive developed loyal following online magazines aimed science fiction independent movie enthusiasts. Develop implement procedures automated bulk image processing optimization, including batch functions Photoshop image watermarking high-traffic, content rich websites. Market Research Intern May 1999 September 1999 Company Name － City State A leading firm real estate services, since acquired Fidelity National Financial become nation's largest title insurance company. Utilized Visual Basic Applications create sophisticated macros, formatting sorting raw data several different sources streamline leads research practices. Education B.A. Economics, American Literature 2000 University California － City State US B.A., Economics, Minor: American Literature, 2000 University California, Los Angeles (UCLA) GPA: 3.5 Skills Architecture, Automotive, Best Practices, Lean Manufacturing, Maintenance, Operations, Premier, Project Manager, Provisioning, Service Level Agreement, Software Development, Structured Software, Engineer, Testing, Training, Databases, Excel, Mysql, Solutions, Associate, Data Visualization, Integration, Integrator, Visualization, Budget, Corporate Communications, Streaming, Crm, Customer Relationship Management, Deployment, Javascript, Sales, Trouble Tickets, Xml, Xsl, Marketing, Image Processing, Optimization, Photoshop, Leads, Market Research, Real Estate, Sorting, Title Insurance, Visual Basic, Visual Basic For Applications, Data Warehouse, Html, Information Technology Infrastructure Library, It Procurement, Itil, Metrics, Oracle, Perl, Php, Procurement, Project Management, Technology Infrastructure, Vbscript, Web Based, Web Services, Web-based, Xslt",DIGITAL-MEDIA
"AUTOMOBILE SERVICE MANAGER Summary Attentive Automobile Service Manager comprehensive knowledge automobile industry. Adept providing optimal level customer support includes speedy resolutions customer service issues. Specialize managing able staff meet customer expectations. Experience 05/2013 Current Automobile Service Manager Company Name － City State Ensured warranty specifications upheld work performed Managed vehicle repair requests regular service appointments Maintained inventory replacement parts prepared purchase orders Prepared shop displays auto parts Inspected vehicle repairs Provided regular employee evaluations Ensured compliance shop standards. 06/2011 05/2013 Automobile Service Manager Company Name － City State Clearly defined employee responsibilities tracked performance. Assisted initial diagnostics supervised vehicle work. Ensured customer employee areas kept clean organized. Managed service requests prepared database listing requests. Ensured timely completion vehicle services. Coordinated sales team prepare marketing strategies. Education Training 2011 Bachelor's Degree Automotive Technology University California － City State Automotive Technology 2014 Associate's Degree Business Management University California － City State Business Management Want more? Check examples. See More Examples Skills vehicle repairs, database, inventory, marketing strategies, sales",AUTOMOBILE
"DIRECTOR FINANCE PROJECTS Summary Organized results-oriented finance professional tangible track record consistently delivering exceptional financial modeling analytic support. Proved success managing day-to-day business activities financial analytic systems teams, supporting M&A activity, managing large-scale projects, developing, implementing auditing business process flows, ensuring accurate disclosure financial facts. Experienced leader, working across organization create compelling analysis goal influencing improved business performance. Highlights Financial system assessment implementation Business process improvement Buy sell side due diligence In-depth knowledge SAP Purchase accounting Analytical support Forecasting planning Advanced Excel modeling Project management Impairment analysis Lease accounting Accomplishments Member Sell side team, responsible Financial Analytic modeling support Confidential Information Memorandum, Financial Model Due Diligence process resulting $2.3 Billion sale IMG WME Silver Lake Partners completed May 2014 Developed documentation analytics European Union, Turkey, United States Anti-Trust fillings related sale IMG WME. Provided analytic support purchase accounting, goodwill intangibles post sale (WME|IMG) Implemented Statutory Ledgers, 26 Countries (SAP) Configured implemented Fixed Assets (SAP) 12 legal entities Implemented SAP Budget Planning (MS 7.5) Experience Director Finance Projects January 2015 Current Company Name City State Responsible strategic design, implementation, integration accessibility resources enabling effective reliable data analytics business intelligence across Enterprise. Responsible deploying efficient approaches processing financial data across various teams within Finance Division. Additional responsibilities include appropriate source identification, building data extraction methods, design maintenance data reconciliations data modeling tools, well overall financial reporting analysis support. Key principles applied: innovation, automation, accuracy, continuous improvement generation additional capacity within Finance Division. Manager Business Analytics January 2012 January 2015 Company Name City State Developed supported methods studies determine effectiveness business plans, policies procedures $1.2 Billion multinational environment. Supported, Consolidated Reported Quarterly three year rolling Financial Forecast 250+ users Worldwide. Analyzed financial information determine information constituted accurate adequate disclosure facts. Supported Business Unit requests special projects related Financial Forecasting Analysis Developed Supported forecasting methods currency exposure currency hedging activity. Maintained integrity Financial Forecasting system. Assistant Finance Director Corporate Services May 2008 January 2012 Company Name City State Assistant Finance Director Service Centers Worldwide, overseeing monthly finance activities related Corporate activity. Performed month end close, reporting analysis activities 80+ worldwide locations, $150M annual budget. Developed lease accounting policies procedures. Developed Administrated Capital Expenditure planning reporting process. SVP Financial Planning Analysis January 2003 May 2008 Company Name City State Developed Portfolio Valuations utilizing Discounted Cash Flow Models, Econometric Modeling Risk Simulations Developed quantitative risk return models Responsible identifying pricing acquisitions private equity Responsible buy side valuation analysis Responsible due diligence Responsible projections budgets Worked Low Income Housing Historic Tax Credits. Education Bachelor Arts Economics/Geography University Of Cincinnati City State MBA Finance Bowling Green State University City State Teaching Assistant Statistics/Economics Skills SAP, Business Warehouse, Business Planning Consolidation, Business Objects, SAS, Crystal Reporting, acquisitions, automotive, budgets, budget, Business Objects, Business Planning, business plans, Cash Flow, content, Controller, draw, cost accounting, Crystal, documentation, Due Diligence, Economics, Electronic Data Interchange, equity, finance, Financial, Analyze financial information, Financial Forecasting, Financial Planning Analysis, forecasting, Modeling, month end close, policies, pricing, reporting, SAP, SAS, Statistics, Tax, Teaching, valuation",FINANCE
"FINANCE SUPERVISOR Summary Able adapt flexible enough help manage changing priorities maintain high standard work accuracy spite changes. Reliable resource highly valued team member within department providing assistance managers, co-workers, FPDPs, interns taking ownership responsibilities order meet deadlines team goals. Ability demonstrate develop supervisor skills work FPDPs coming program develop skills needed commercial BU roles future. Strong team player developed strong reputation earned trust respect around me. Open new different approaches, embracing new requirements incorporating work, making sure information flowing reported properly. Along quickly learning new skills adapt. Ability indentify resolve problems make sure data accurate, complete communicated properly. To contribute strong background finance drive excellence success Abbott Nutrition organization Experience Finance Supervisor 05/2012 Current Company Name City State Develop consolidate Adult Institutional financial plans/forecasts (including annual plan, LRP, monthly LBE S&OP) Adult business unit present senior management review. Pull analyze market share data Institutional segments Tableau system. Budget report total Institutional AP&G spend. Complete monthly analysis E&O Adult Institutional products. Supervise mange one employee within Finance Professional Development Program rotation. Develop consolidate Adult Institutional financial plans/forecasts (including annual plan, LRP, monthly LBE S&OP) TN business unit present senior management review. Budget report total Institutional AP&G spend. Complete monthly analysis E&O Adult Institutional products. Consolidator Therapeutic Nutrition Business Unit Develop consolidate financial plans/forecasts (including annual plans/updates, monthly S&OP, LRP's, LBE's) business unit present senior management review Develop consolidate financial package monthly business results senior management review Prepare annual plans/updates, LRP's LBE's marketing departments AP&G budgets conduct monthly meetings directors/managers/budget owners review Consolidate submit month end close financial information business unit's results, provide necessary commentary variance research Coordinate, calculate track royalty expenses Participate Sox Testing needed, 2009 completed testing Financial Reporting department Products Operating Administrator: complete month-end transfers sales margin statistics sku level Prepare Investment Package analysis balance sheet provide commentary monthly basis Monitor reconcile inter-company accounts Corporate Reconcile general ledger daily investigate address potential problems month-end close Prepare swell allowance accrual analysis Assist Daily Sales processes team requirements needed Compile submit Federal State Tax Packages Participate Sox Testing, including testing plant inventory processes procedures Senior Mutual Fund Accountant 08/2004 11/2005 Company Name City State Promoted senior level October 2005 Prepare analyze financial statements shareholder reports Prepare analyze fund expenses, expense accruals review total returns Prepare marketing products distribution shareholders Prepare regulatory filings board materials Assist management special projects Participate Mentor Program train new associates BISYS Enter mutual fund transactions trades fund daily basis Distribute fund data internal external business partners Calculate daily market value portfolio holdings net asset value Complete month-end reporting requirements Interact external bank custodians investment advisors fund administration Accounting/Finance Internship 06/2002 03/2003 Company Name City State Intern Accounting Department headquarters Westfield Bank Perform daily accounting routine, completed reconcilements, commercial loan audits budgets Systems Experience Proficiencies Microsoft Office/Outlook, Lotus Notes, SAP, HOST Analytics Tableau Software SAP HOST Analytics subject matter expert Abbott Finance organization Education Bachelor Arts Business Administration, Alliance, OH Mount Union College Bachelor Arts Business Administration, Finance Concentration, Mount Union College, Alliance, OH Professional Affiliations Bachelor Arts Business Administration, Finance Concentration, Mount Union College, Alliance, OH Skills Financial Analyst, Budget, Forecasts, Sarbanes Oxley, Sarbanes-oxley (sox), Sox, Testing, Marketing, Budgets, Finance, Financial Reporting, Month End Close, Therapeutic, Basis, Accounts With, Balance Sheet, Daily Sales, General Ledger, Inventory, Of Sales, Sales, Sales And, State Tax, Statistics, Filings, Financial Statements, Mentor, Accountant, Mutual Fund, Accounting, Audits, Commercial Loan, Daily Accounting, Lotus Notes, Microsoft Office, Ms Office, Outlook, Reconcilements, Sap, Subject Matter Expert, Tableau Software, Team Player",FINANCE
"APPAREL ASSOCIATE Summary An organized, detail-oriented, conscientious self starter, able learn adapt quickly new skills, also able strategized prioritize effectively accomplish multiple tasks stay calm pressure, Skills Adaptability Strong work ethic Time management Self-confidence Handling pressure Creativity Communication Team work Motivation Cash register Typing Basic computer skills Customer Assistance Skills Cashier, Customer Assistance, Sales, Stock Experience Apparel Associate Aug 2017 Current Company Name － City State Stocking Zoning apparel housewares merchandise Recruiting Assistant Oct 2016 May 2016 Company Name － City State Sealing/Mailing letters football recruits, Making prints copies Letters and/or paperwork, Signing recruits families game day Cashier/Stocker Dec 2015 Sep 2017 Company Name － City State Assisting customers finding need, recovering sales floor keeping store clean organize shoppers better easier shopping experience. Make customer purchases and/or returns Cashier/Sales Associate May 2014 Aug 2015 Company Name － City State Assisting customers finding need, recovering sales floor keeping store clean organize shoppers better easier shopping experience. Make customer purchases and/or returns Education Training Business Adminstration 2018 South Louisiana Community College － City State Business Administration University Louisiana-Lafayette － City State 2014 Salmen High School － City State Activities Honors 21st Century Summer Camp years 2012-2014",APPAREL
"BUSINESS DEVELOPMENT Career Overview Detail-oriented professional business mindset extensive operational background obtained diverse industry experience banking, loss prevention, health wellness, retail offering innovative methods efficiency meant benefit individuals levels business. Technical Skills Skills Experience Total Years Last Used Microsoft Office (Excel, Word, PP) Expert 10+ 2016 Google Analytics Intermediate 2 2016 SQL Intermediate 1 2014 Outlook Intermediate 6 2014 Accomplishments Quality Control Increased database ease use efficiency 10%. Operational Management Identified, recommended prioritized new database features, stored various SQL query statements, applications conjunction business leaders, department managers, administrative staff. Developed, implemented, tested, debugged documented various systems (ie: live chat, updated database applications, IVR automated telephone dialers). Client Interface Collaborated programmers create various forms account interfaces easy navigate, mobile friendly. Improved client relationships performance predictability shared business technical perspectives agreed expectations. Team Collaboration Weekly brainstorm increase efficiency levels business, appropriate system upgrades team best practices. Work Experience 08/2015 Current Business Development Company Name － City State Identify areas opportunity within business create solutions increase efficiency productivity (including improvement internal process increasing revenue). Strategic planning content, promotion, engagement. Monitor report website ads traffic performance. Worked clients analyze advertising needs applied appropriate solutions within organization's budget. Current project: working hand-in-hand website owner complete website overhaul. Includes, website redesign upgraded functionality, development brand new directory utilizing original database, development application framework serve accompanying mobile app website. Create update Media Kits (comprehensive one sheet). Coordinate seasonal markets (assist vendor selection, monitor payments tables, direct table placement venue, coordinate sound lighting checks). 05/2014 08/2015 Operations Manager Company Name － City State Establish maintain operational procedures systems including development in-house CRM/database via excel, sales strategy, brand development, company wide best practices broken department. Strategic budget planning measuring managing key operating metrics sales KPI's. Positively impact business effectively increasing bottom line decreasing business costs. Oversee day-to-day operations. Formulate incentive plans sales team Implement changes requested owner(s) enhance brand. 01/2014 12/2014 Systems Coordinator Company Name － City State Maintain flow information databases used including importing information, analyzing information entered system using SQL obtain data, validate users bimonthly basis ensure quality. Project Manager Live Chat, implementation Wazagua use clients, install new clients various databases, monitor legal documents sent offices. Assist creating variety new reports within main database used (CollEX) storing SQL statements. Endorse deploy various automations increase efficiency productivity evaluating systems performance. Problem solve whenever necessary troubleshooting office systems, facilitate communications departments, enforcing policy procedures set forth The Zellman Group. Support variety company needs day-to-day basis including, limited assisting departments whenever called upon, aid developing new business ideas, maintain company policy procedure manual, validating expense reports. 05/2012 01/2014 Sales Service Specialist Company Name － City State Provide sales service support customers extreme care. Refer clients appropriate partners including business, financial advisory, mortgage solutions earning #1 rank market range 20%-27% customer engagement rate weekly basis (goal 7%). Deepen relationships meeting exceeding sales goals. Assist communicating key priorities company initiatives staff members staff meetings. Mitigate risk account analysis. Successfully prevented numerous fraudulent checks entering system. Perform soft audits help prepare associates prepare quarterly reviews. Enhance brand elite level customer service – successfully raised banking center's level professional treatment/customer engagement teller line increase number quality referrals approximately 10%. Graduate TOS Development Program program banking operations Graduate Signature Series program personal career branding 09/2009 04/2012 Assistant Manager Company Name － City State Open close store, involving responsibilities security/loss prevention, cash handling. Develop daily planners generating daily gross itemized goals along hourly projected analysis business. Manage store's cash handling including, limited to, purchases, returns, voids, sales. Perform safety loss prevention audits daily basis. Developed Sales Service Leader tracker observe productivity made month-to-date year-to-date basis rolled metro-wide. Improved Key Performance Indicators around (+19% ADS, +11% IPC, +32% SPH) decreased ratio returns sales .19 .14. Facilitate proper communication levels management (corporate store) sales staff. Consistently motivate drive sales staff exceed store goals delivery performance reviews evaluations. Schedule shifts sales associates managers. Oversee hiring training new sales associates, careful intent maintaining company expectations. Lead seasonal store meetings involving educating sales staff new product revisiting reaffirming core values company. Direct merchandising marketing store, including floor moves every 2 weeks along additional seasonal changes. Education 2010 Bachelor Arts Sociology Stony Brook University － City State USA Member LEG (legislation)-Schick Resident Safety Program monitor Telefund operator Intramural sports soccer, indoor soccer, basketball Skills Data analysis, Excel, Office, Outlook, Power Point, Works, Google, SQL, Strategic, Strategic planning, tables, troubleshooting, 65 WPM, Advertising, Budget planning, Content Management, Contract Negotiation, Clients customer service, Pricing",BUSINESS-DEVELOPMENT
"OPERATIONS AND FINANCE MANAGER Summary Communication Skills Proven ability produce formal written reports subheadings Table Contents, Executive Summary, Statement Purpose, Observations, Conclusions Recommendations. Like reading chapter textbook Possess well-developed skills interpersonal customer relations, e-mails, group presentations *Analytic Abilities Expert level proficiency using Microsoft Office applications Excel, Word, Access, Power Point, Visio. Proven understanding relational database concepts, Microsoft Outlook. Microsoft Certified SQL Sequel Server, VBA coding. Creating, administering modifying complex reporting applications provide vital reporting functions middle, senior executive management *Professional Job Experience *Collections Supervisory Over eleven years experience Manager Collections Enforcement Branches supervising managing two branches, eleven employees, Oklahoma Turnpike Authority regarding incoming outgoing collection calls collection issues. Semi Annual performance appraisals. Performing RFP bids Third Party Collections. Pursuing insurance claims damages Turnpike Property. *Credit Business Analysis Over eleven years banking experience evaluating, administering approving loans complex financial accounting analysis. As member Loan Review Team five years I rep Senior Loan Committee, participated led reviews correspondent banks lending divisions, examining analyzing financial statements, tax returns collateral documentation. Two years banking experience working Credit Administration department. My computer skills, especially database applications, enabled manage monitor large volumes important financial data exceptions policy, adequacy loan loss reserves, compliance loan agreements adequacy collateral coverage, name few. Four years spent analyzing, administering approving direct indirect loans within retail loan approval authority. *Budget Forecasting Two years experience Federal Institution administering, evaluating reporting compliance $700 million labor budget. Reported monthly, writing person Q&A department management, Senior Management base Commander (yikes). *Self Employed Experience Operations Finance Manager 03/2014 Current Company Name City State Responsible Successful Deployment ScoopDog project. Coordinate activities manufacturing, design sales/fulfillment functions. Create maintain Facebook, Business Facebook, Kickstarter Website applications. Produce pricing studies, projections support analysis. Manage Financial, Accounting Legal advisors. Financial Analyst 06/2012 05/2013 Company Name City State Compile Year End Financial Statements. Check Writing Authority. Create inventory system office assets depreciation schedules. Balance maintain cash accounts. Interface government regulatory agencies. Labor Budget Analyst 11/2010 06/2012 Company Name City State Successfully collected, analyzed advised senior management writing, regarding compliance $700 million labor budget different divisions Tinker Air Force Base Midwest City, Okla. Report management monthly meetings answer concerns regarding trends labor costs compliance budgetary guidelines. Successfully demonstrated research skills using Microsoft Office (Excel, Access, Word) provide formal written reports management including Table Contents, Footnotes, Executive Summary etc. Participate departmental budgeting process PIKEPASS Call Center. Manager Collections Enforcement 04/1999 11/2010 Company Name City State Supervised operations personnel OTA Enforcement Branch Collections Branch completed semiannual performance appraisals, hiring, firing etc. Reduced escalated calls 50% coaching employees regarding technique style negotiating collections issues incoming outgoing calls accordance OTA policy. Received resolved escalated calls daily patrons regarding collection issues. Successfully demonstrated research skills using Microsoft Office (Excel, Access, Word) provide formal written reports management including Table Contents, Footnotes, Executive Summary etc. Standardized department policy creating training orientation presentations Microsoft PowerPoint applications. Slashed abandoned call rate 60% evaluating workflow call center, analyzing problem areas making recommendations management. Revolutionized RFP bidding process creating implementing technique assigned relative numerical values individual bids services Third Party Collection Agency. Assistant Administrator 09/1986 02/1999 Company Name City State Credit Underwriter, Indirect Underwriter, Credit Admin, Loan Review. Produce monitor annual budget process Supervisor. Evaluated classified multi-million dollar Commercial Retail Loan Portfolios based analysis financial statements, tax returns collateral appraisals reported results Board Directors. Approved/Rejected installment loan requests within established loan authority. Responsible business loans retail team Served representative Loan Review Team Senior Loan Committee regarding classification commercial loans exceeding $1 Million. Analyzed processes created computer applications used replace manual operations. Successfully gathered information, articulated recommendations proven research skills using Microsoft Office (Excel, Access, Word) Provided research formal written reports management. Monitored adequacy Loan Loss Reserves, reported status monthly Board Directors. Maintained list Exceptions Policy reported status monthly Board Directors. Education Training MBA UNIVERSITY OKLAHOMA City State Master Business Administration Business Administration, Finance Business Administration, Finance BBA Bachelor Business Administration Management Management OKLAHOMA BANKERS ASSOCIATION, Oklahoma City Loan Documentation Seminar Intermediate Banking School Personal Information OKLAHOMA TRANSPORTATION AUTHORITY, Customer Service Award BANC ONE, Retail Employee Quarter Skills Accounting, Air Force, Agency, Balance, Banking, budgeting, budget, Call Center, coaching, commercial loans, computer applications, Credit, senior management, Financial, Financial Statements, analysis financial statements, firing, government, hiring, inventory, Legal, Loan Documentation, meetings, Access, Excel, Microsoft Office, office, Microsoft PowerPoint, Word, negotiating, performance appraisals, personnel, presentations, pricing, processes, research, Retail, RFP, sales, Supervisor, tax returns, Underwriter, Website, workflow, written Additional Information AWARDS RECOGNITIONS OKLAHOMA TRANSPORTATION AUTHORITY, Customer Service Award BANC ONE, Retail Employee Quarter",FINANCE
"DIRECTOR OF INFORMATION TECHNOLOGY Summary IT Director/Manager extensive experience network operations, leveraging expertise organization growth problem solving. Driven, professional detailed-oriented proven ability plan, design implement technical systems, improve process flow administer departmental budgets. Highlights Operating Systems: Windows 7, 8.1, 10, Windows Server 2008 R2 2012 Exchange Server 2007 2010 Apple; Mac OSX iOS BB10 OS, Android LAN, VPN, WAN IP networking Citrix remote terminal services, LogMeIn, Team Viewer, Skype business. Experience SQL, SaaS Hyper-V Active Directory Services, Group Policy, DNS, DHCP, SSL, WSUS FTP San/Nas Storage, Cisco Routers, HP Switches, Sonicwall Firewalls Symantec Backup/AntiVirus, Trend-Micro, Arcserve, Acronis Experience January 1996 January 2016 Company Name City State Director Information Technology Directed managed entire IT operations commercial real estate investment company 15 locations throughout U.S. Forecasted planned network information processing communication needs entire company. Provided senior level leadership IT security risk management concerns. Being proactive ensure continued functionality stable, reliable, secure IT environment, including focus current anticipated cybersecurity threats risk. Ensured technology compliance SOX, PCI, IT general regulatory controls. Established, documented administered IT operational policies procedures control systems integrity risks. Created analyzed annual IT operational capital budgets 5-year plans. Efficiently used monies allocated within budgets. Inspected 3rd party contracts, evaluated negotiated proposals software hardware services. Project leader developing, planning instituting disaster recovery business continuity. Provided redundancy network components system failovers. Redundant communication internet lines using BGP failover. Ensured consistency existing applications creating, maintaining, testing enforcing standards/procedures implementing software rollouts. Used document imaging system record retention. Maintained upgraded Audio/Video conference rooms. Installed office security: Card key camera systems. Hired managed system administrators supervised outside consultants. Originally hired IT Manager promoted Director 2002. January 1995 January 1996 Company Name City State Manager Information Technologies Provided network administration, PC network trouble shooting, file server configuration, backup systems configuration, network switch management. Maintained Lotus Notes Domino Mail Server, operating system application software upgrading, anti-virus firewall management, hardware configuration troubleshooting, application maintenance administration. January 1992 January 1995 Company Name City State Sole IT person Manager Information Services Recruited relocate Chicago run accounting operations system. Began LINC Accounting Operations Manager eventually became Network Manager. Maintained UNIX Novell servers. January 1991 January 1992 Company Name City State Customer Service Representative Recruited Software Company relocate Wellesley, MA. Provided technical support customers. Education Baruch College City State Accounting BS Accounting Skills Accounting, Active Directory, anti-virus, AntiVirus, Apple, Arcserve, Audio, Backup, BGP, budgets, Cisco Routers, Citrix, hardware, contracts, DHCP, disaster recovery, DNS, Firewalls, firewall, focus, FTP, hardware configuration troubleshooting, HP, imaging, IP, LAN, leadership, LINC, Domino, Lotus Notes, MA, Mac, Director, Exchange Server, Mail, office, Windows 7, network administration, Nas, Network, networking, Novell servers, Operating Systems, OS, operating system, PCI, camera, policies, Project leader, proposals, real estate, risk management, San, server configuration, SQL, SSL, Switches, switch, Symantec, technical support, Trend, trouble shooting, UNIX, upgrading, Video, VPN, WAN, Windows Server",INFORMATION-TECHNOLOGY
"FINANCE ASSISTANT Professional Summary Customer Service Rep/Administrative Assistant 6 years experience sensitive corporate environment. Outgoing detail-oriented, Proficient building maintaining personal professional relationships. Associate's Degree English. Experience Finance Assistant 09/2016 08/2017 Company Name City State Responsible overseeing organizing customer files. Maintained confidential customer company information. Established strong relationships accounting, sales, managers. Packaged customer contracts required documents go different lenders financing. Maintained strong relationships lender representatives. CSR 04/2016 09/2016 Company Name City State Responsible making sure applicant verified met requirements approved loan, information applications correct. Made bank deposits daily. Maintained adequate cash supply cash drawers multiple checkout stations. Performed store opening duties, including counting cash drawers checking equipment proper functioning. Accurately logged daily activity customers due, due. Title Clerk 10/2015 02/2016 Company Name City State Processed car deals, verified costs including reconditioning equipment add-ons. Managed information regarding motor vehicle registration including legal state-required documents. Responsible preparing tax, title documents payoff checks new vehicles trade-ins. Posted vehicle sales purchases. Cut checks vehicle purchases auction dealers customer referrals. Created spreadsheets log vehicle purchases. ​Processed aftermarket vehicle add ons. Cashier/Receptionist 07/2014 08/2017 Company Name City State Managed receptionist area, including greeting visitors responding busy multi-line telephone in-person requests information. Maintained front desk reception area neat organized fashion. Constant entering data database maintaining duties. Receiving money, receipting, customer service basic secretarial duties. Cashier/CSR 11/2010 04/2014 Company Name City State Effectively completed procedures involving receiving, marking, checking merchandise.Issued receipts, refunds, credits, changed due customers.Assisted Managers day-to-day running store line Corporate Sales procedures. Skills Accounting, administrative, ADP, automobiles, Balance, cash deposits, cash handling, clerical, Closing, draw, financing, financial, funds, inventory, legal, legal documents, Logging, managing, marketing, Excel, Microsoft Office, Outlook, PowerPoint, Word, NSF, processing payments, printer, purchasing, reading, repairs, retail, sales, sales reports, spreadsheet, tax, telephone, telephones, year-end Education Associate Arts English Spring 2014 South Suburban College",FINANCE
"STORE CHEF Executive Profile Restaurant Professional Executive Chef /Sous Chef /Chef Manager Position Proponent Leader Healthy Cuisine Passionate Food Service. Star 4 Diamond Resorts Hotels Spa Country Club Customer Service Team Educator Multi Unit Manager. Skill Highlights Leadership/communication skills Budgeting expertise Employee relations Human resources New product delivery Negotiations expert Core Accomplishments dining clients Kroger's Supermarket Nutritional menu development recipe analysis improved health results long-term stay guests Developed chef training programs teaching healthy cooking techniques, health-promoting ingredient selection build foundations healthy lifestyle 1 7 Image Options. Professional Experience April 2014 Current Store Chef Duties including menu development one one consultation customer designing menus, well work scheduling, complete budget bistro food outlet. On campus Catering. Successful menu development execution clientele, resulting 20% business increase 6 month prior emphasis light fare highlighting locally grown ingredients regional flavors. Implement staff training program, including task competency indexing increased labor efficiency, flavor development cooking techniques food presentation concepts. Inventory handling, management rotation accordance HACCP, food cost controls food quality standards. July 2013 January 2014 Company Name Executive Chef Delivers strong operational performance executing Sodexo regulatory agency standards programs, continually monitoring operations, completing assessments necessary action plans provide optimal food quality meal service. Drives customer satisfaction, maintains client relationships rounding. Ensures compliance food safety, sanitation, overall workplace safety standards. Supervises, staffs, trains, conducts applicable rounding manages performance department include Food Service Supervisors and/or front line staff regarding food presentation, quality, cost control food safety sanitation. Manages controls resources materials ensure quality, adequacy supply cost control within budgetary guidelines. Responsible managing process purchasing, receiving, scheduling, inventory control managing food production activities compliance Sodexo food production systems. Assist menu planning, pre-costing post-costing. May 2005 January 2013 Company Name City State Executive Chef/ Food service Manager Premium menu design, recipe development culinary education kitchen staff lining events, live cooking demonstrations. Pairing events upscale private catering functions Doctor Executive broad Culinary nutrition consultant health improvement results Patient staff. Successful design implementation menu, promotes conscious cuisine standards, culinary. Help development nutritional standards food outlets. High positive guest feedback surveys 65% sales increase 5-year period. Implemented purchasing protocol procedures, resulting securing competitive pricing purveyors. Aggressively fought waste promoted cross-utilization consistently maintain food cost budget 27% 1 2.5 percentage points. Positive write-ups Kindred Magazine Tucson newspapers Outstanding, clean kitchen outlets by, Arizona health department. Development, enforcement Standards Procedures Handbook service production, resulting consistent standard task execution team members 20% reduction labor costs 5-year period since implementing program. Budget development financial benchmarking experience contingency planning preventing business profit loss, daily metrics analysis financial team, including revenue-labor cost guest satisfaction management. November 2001 April 2005 Company Name City State Executive Sous Chef Successful assist direction $1.5 million renovation dining facilities kitchens, including four restaurant, Culinary Learning Center, bistro, retail space stations buffet. Budget development forecasting focus lean management staff cross training shifting manpower across Food Beverage areas according business requirements. Education 1991 Sullivan College National Center Hospitality City State Culinary Arts Management Associate Degree Culinary Arts Management Diploma Professional Cook Honors in: Educational Foundation National Restaurant Association Certification Serve Safe Certification Interests Chefs Collaborative Member Alumni Association Sullivan University Spotlight Personal Information Recolor No Recolor Adjustments Transparency Brightness Contrast Reset adjustments Close preview Print Recolor No Recolor Adjustments Transparency Brightness Contrast Reset adjustments Close preview Print Additional Information Chefs Collaborative Member Alumni Association Sullivan University Spotlight Gourmet Magazine 1996) Traveler top ten Spas (1997) Miraval Resort 1997) Bon Appetit Best year (1997) Food Wine 1997) Recolor No Recolor Adjustments Transparency Brightness Contrast Reset adjustments Close preview Print Recolor No Recolor Adjustments Transparency Brightness Contrast Reset adjustments Close preview Print Skills agency, benchmarking, Budget development, budget, competitive, Concept, consultant, consultation, cooking, cost control, clientele, client, customer satisfaction, designing, direction, Event planning, financial, focus, forecasting, indexing, Inventory, inventory control, management skills, managing, materials, newspapers, pricing, profit, public speaker, purchasing, quality, receiving, Retail, safety, sales, scheduling, staff training",CHEF
"SENIOR INFORMATION TECHNOLOGY MANAGER Executive Summary Results-focused Information Technology management professional offering Twenty-Two years progressive leadership experience. Transforms high-potential staff outstanding leaders demonstrate creativity savvy critical financial operational success. Accomplished Manager extensive experience front-of-house back-of-house operations. Proven ability cut costs decrease staff turnover. Cultivates company culture staff members feel comfortable voicing questions concerns, well contributing new ideas drive company growth challenging others beyond work, but, bring creativity, ownership pride work do. Core Qualifications Operations management Staff development Change management Cross-functional team management Supervision training Sound judgment Computer-savvy Calm pressure Complex problem solving Professional Experience Senior Information Technology Manager Jan 2000 Jan 2016 Company Name － City State Program Manager drove finalized major project initiative consisting migrating 13,000 Exchange On-Premise mail users/accounts cloud based services (Office 365) Program Manager responsible implementation management systems allow Asset/Lease Reporting, Enterprise Backup, Patch Management Application Distribution 10,000 PC's globally utilizing cloud based solutions. IT Lead role stakeholder reducing global Data Center Footprint Twenty-Three Two Data Centers North America One Communications Hub global Region Long term expertise Deployment Management Microsoft Products globally, including, Server, Desktop, Office 365, (Mail, Skype, Active Directory Federated Services) SQL System Center Management/Deployment products. Well versed Disaster Recovery utilizing multiple Data Centers Storage Arrays. Managed team [number] professionals.Reduced controlled expenses [actions].Defined strategy business plan [business area].Directed strategic initiatives achieve [organizational objective]. Senior Information Systems Professional Jan 1996 Jan 1999 Company Name － City State Developed long short-term technology Server Storage plans, formulated policies procedures, provided technology presentations diverse groups internal customers. Worked closely Washington State Agencies regards sharing healthcare data trusted networks Supervised team technicians deployment support network technology infrastructure. Significant design execution Directory based services, related servers business systems Designed monitored server storage systems, implemented fault tolerance redundancy. Network Support Engineer Jan 1995 Jan 1996 Company Name － City State Provided support NT, Netware, Macintosh, Cisco, 3Com, Bay networks. Clients included mid-size large Enterprise Seattle-area corporations. Installations, upgrades, repairs, configuration, troubleshooting multiple platforms infrastructures. Oversaw network systems, implemented firewall network security functions. Senior Technician Jan 1993 Jan 1995 Company Name － City End line hardware software support. Responsible troubleshooting, identifying, resolving end user hardware application issues. Trained provided technical direction junior technicians. Education Bachelor Science Industrial Technology East Carolina University － City State USA Industrial TechnologyCoursework [Course Name] Associate Arts Business University Phoenix/WIU BusinessCoursework Business Administration Finance[Number] GPA Certifications Microsoft Certified Professional/Administrator CompTIA A+, Network+, Security Novell Netware Engineer Citrix Administrator Red hat Administrator CMA (Certified Management Accountant) conferred Institute Management Accountants (IMA) Affiliations VMware Users group EMC Users group Association Information Technology Professionals Leadership Development Program Skills 3Com, A+, Active Directory, Backup, Bay networks, business systems, Cisco, Citrix, hardware, network systems, Clients, direction, Disaster Recovery, Engineer, firewall, Hub, Macintosh, Microsoft Products, Microsoft Certified Professional, Exchange, Mail, Office, NT, Enterprise, network security, Network, networks, Netware, Novell Netware, PC's, policies, presentations, Red hat, repairs, Reporting, servers, SQL, software support, troubleshooting, upgrades",INFORMATION-TECHNOLOGY
"SALES ASSOCIATE Summary Customer service oriented associate two years' worth experience working public, 1 year's worth money-handling experience. Core competencies include customer rapport, ability maintain positive attitude, subtle persuasiveness relating customer. Passionate self motivated, drive achieve excellence inside well outside workplace. Highlights Exceptional customer service Sales expertise Excellent communication skills Customer rapport development Basic Microsoft Office skills Thrive fast-paced environment Experience 03/2016 Current Sales Associate Company Name － City State Received processed cash credit payments purchases well payments Dillard's credit card. Opened lines credit. Opened closed counter, including counting cash, opening closing cash registers creating staff assignments. Worked team member provide highest level service customers. Made courtesy calls existing customers upcoming event information debuting new merchandise. 11/2015 02/2016 Receptionist Company Name － City State Conduct outgoing phone calls collect members' billing information process payments. Operate Microsoft Lync answer, screen, forward calls, providing information, taking messages, scheduling appointments. Resolve customer complaints redirect appropriate management. 02/2015 11/2015 Service Representative Company Name － City State Compile information new accounts, enter account information computers, file related forms documents. Handle inbound calls; resolve membership issues; answer customer inquiries; redirect phone calls appropriate associates. Understand implement company policies well explain policies customers straight forward professional manner. Operate register process cash/credit transactions; opened closed registers. Collect referrals inform members membership promotions discounts deals. Skills Excellence experience customer service, eager fast learner, honest, advanced problem-solving, exceptional organizational skills Education Associate Arts General Business Mesa Community College － City State General Business Currently attending. 2014 High School Diploma James Madison Preparatory School － City State",FITNESS
"DIRECTOR OF PUBLIC RELATIONS Executive Profile Centene MARCOM resources Development, promotion personnel across Centene Health Plans implementation statewide initiatives Specialty Companies various organizations Design Printing Oversight: Design, Community Relations Expertise, review revise collateral materials including outreach event management, various organizations audiences, healthcare education programming ensure appropriateness content, implementation various organizations readability translation Represented organizations public Artwork Management served point contact Collateral design using Adobe Suite Developed relationships area work external graphic design/print businesses support community vendors events, educational programs fund- Budget Oversight Compliance raisers Promotional Products Management Resourceful team member excels Research Management building trustful relationships Business plan development members, colleagues, external Compose news releases, fact sheets, organizations, key audiences letters variety audiences, including Healthcare background registered key influencers nurse experience SNF, assisted Social Media Planning living, adult day programs Implementation using Centene guidelines E-newsletter design/distribution MBA DANIEL WEBSTER COLLEGE Organizational Management Nashua, NH Core Accomplishments Member: Business Networking International (BNI), Rotary International, Chambers Commerce Business Associations Courses: Corporate Compliance Ethics, Customer Relations, Basic Communication Conflict Management Skills, Confidentiality HIPPA Emergency Preparedness, Crisis Management, Maximize Customer Service Initiate Quality Improvements Professional Experience 01/2003 01/2008 Company Name － City State Director Public Relations ""Success Stories"" individuals benefiting LifeShare programs ─ used business development posted social media; collaborate LifeShare office key partners meet marketing needs; oversight marketing department conference budgets; promote exchange information across states; prepare, coordinate, schedule tasks deadlines accomplish long short-term strategic objectives. DANIEL WEBSTER COLLEGE, Nashua, NH Director Public Relations, 2003−2008 College spokesperson liaison media; ensured major publications communications properly supported strategic efforts essential augmenting college's competitive position long-term strength. 01/2000 01/2003 Company Name － City State Director Communications Partnered internal clients implement solutions significantly improve communication strategies messages; planned managed communication vehicles promote drive organization's priorities. 01/1996 01/2000 Company Name － City State Director Public Relations Publications Directed developed alumni magazine, annual report, newsletters, invitations, fund raising, marketing materials, course descriptions, print collateral; creatively pro-actively sought ways celebrate school programs achievements community members using communication channels; developed successful relationships provided related content external media/press. 01/1990 01/1997 Company Name － City State Journalist Reported political community news four towns two school boards; developed wrote stories ""Lifestyle"" section; wrote 1,200 by-lined articles thoroughly cover issues, events, activities towns; recognized NH Press Association writing. 01/2008 01/2010 Company Name － City State Administrator PROFESSIONAL Managed oversaw 24-hour operations; conducted program regulatory 01/2011 01/2014 Company Name － City State Registered Nurse Provided marketing solutions B2B sales organization, including sales management, marketing, presentations, social media. Worked individuals levels organizations developing brand offering solutions challenges promotional products campaigns. 2006-2008 Oversaw day-to-day operations, including staff supervision, communication referral sources, intakes, required documentation; health assessments, medication administration, continuous health wellness observations. OTHER Volunteer: American Red Cross, Easter Seals NH Education TEMPLE UNIVERSITY － City State US BA Journalism BA TEMPLE UNIVERSITY Journalism Philadelphia, PA FITCHBURG STATE COLLEGE － City State US BS Nursing BS FITCHBURG STATE COLLEGE Nursing Fitchburg, MA Accreditation Public Relations MARKETING AND LIFESHARE/CENTENE, Manchester, NH Marketing, 2014 −present COMMUNICATIONS Provide communications marketing solutions meet annual strategic goals. Certifications RN Registered Nurse American Red Cross 2006-2008 Affiliations Press Association writing Presentations marketing, presentations, social media Skills Marketing, Public Relations, Business Development, Solutions, Budgets, Exchange, Liaison, Marketing Department, Operations, B2b, B2b Sales, Including Sales, Promotional, Sales, Sales Management, Sales Organization, Securities, Clients, American Red Cross, Documentation, Health And Wellness, Red Cross, Registered Nurse, And Marketing, Budget, Business Plan, Community Relations, Conflict Management, Crisis Management, Customer Relations, Customer Service, Educational Programs, Emergency Preparedness, Fact, Fact Erp, Graphic Design, Healthcare, Hippa, Marcom, Mba, Media Planning, Networking, Printing, Product Management, Receptionist, Retail Sales, Rn",PUBLIC-RELATIONS
"CUSTOMER SERVICE REPRESENTACTIVE Summary Energetic Customer Service Associate strong time management skills thrives fast-paced, dynamic environment. Dedicated Customer Service Representative provides exceptional customer service active listening problem solving. Call Center Representative expertise providing customer support high call volume environments. Exceptional computer aptitude telephone etiquette. Hands-on Customer Service Manager effective motivating others reach optimum potential. Highlights MS Office proficient At-home daycare professional Emotionally supportive Self-sufficient confident Positive optimistic People-oriented Creative problem solver Exceptional communication skills Quick learner Strong client relations Credit card processing Multi-line phone talent Accomplishments Exceeded company goal personal goals. excellent average handle time outstanding Customer satisfaction reports. Received numerous compliments members. Experience Customer Service Representactive 08/2014 Current Company Name City State Processed applications, payments, corrections, endorsements cancellations. Submitted up-to-date activity production logs agency management review. Presented clearly explained insurance policy options clients based needs goals. Called 20-30 lapsed customers day inquire continuing needs. Handled escalated calls. Researched cases, pay phone, handled vendor return unit calls also took Supervisor calls. Became researcher/Supervisor within 3 months start date. Office Manager/ Fitness Instructor 04/2013 08/2014 Company Name City State Recruited average 7 new participants month. Explained exercise modifications contraindicated movements participants history injury. Cultivated positive relationships participants interacting group fitness classes. Greeted members professional friendly manner. Developed safe effective exercise programs members. Explained class objectives rules. Customer Service Associate 01/2013 04/2013 Company Name City State Effectively managed high-volume inbound outbound customer calls. Answered constant flow customer calls 30 calls queue per minute. Acted professionally patiently addressing negative customer feedback. Customer Service Associate 08/2012 01/2013 Company Name City State Assessed clients' financial situations develop strategic financial planning solutions. Daycare Assistant/ Office Manager 04/2010 08/2012 Company Name City State Promoted good behavior using positive reinforcement method. Promoted language development skills reading storytelling. Assisted lead teacher snack time, arts crafts putting children naps. Relieved head teacher toddler teacher. Dressed children changed diapers. Communicated regularly parents daily activities behaviors. Offered parents detailed daily reports outlined child's day. Maintained daily records children's individual activities, behaviors, meals naps. Maintaineda child-friendly environment allowing frequent access outdoor activities. Sparked imagination helping children discover new things day. Sparked imagination helping children discover new things day. Customer Service Rep 01/2009 04/2010 Company Name City State Effectively managed high-volume inbound outbound customer calls. Answered constant flow customer calls 25 calls queue per minute. Addressed resolved customer product complaints empathetically professionally. Defused volatile customer situations calmly courteously. Accurately documented, researched resolved customer service issues. Mastery customer service management systems databases. Managed customer calls effectively efficiently complex, fast-paced challenging call center environment. Identified chronic customer issues creating maintaining customer complaint log. Referred unresolved customer grievances designated departments investigation. Managed high call volume tact professionalism. Acted professionally patiently addressing negative customer feedback. Education Paralegal Certificate Paralegal 2009 Branford Hall Career Institute City State Bachelor Science Skills Accounts payable, arts, Billing, call center, communication skills, CPR Certified, Creative problem solver, Credit, clients, client relations, customer service, databases, fast, financial, financial planning, First Aid, access, MS Office, Paralegal, Persuasive, speaker, Quick learner, reading, strategic, teacher, phone",FITNESS
"SUPERVISOR, ACCOUNTANT Professional Summary Motivated sales professional 10+ years sales representative experience. Customer service sales expert. Qualified 10 plus years fast-paced customer service call center environments. Warehouse Worker 1 year. Machine Operator 5 years experience reviewing work orders running several different machines simultaneously 5S environment. Experience warehouse pick/pack fulfillment distribution environment. Machine Operator positive attitude commitment safety, quality, customer service lean manufacturing. Skilled exceeding sales goals company expectations expanding client base maintaining high standards customer service. Year Experience running Aftermarket Radiator Company duties included bookkeeping, working excel, supervising sales team make quality sales business keeping inventory parts. Very outgoing, friendly, hard worker works well others positive attitude. Core Qualifications Initiative work independently Customer service Quality inspection Team building Excel spreadsheet Strong initiative Energetic work attitude Outstanding customer service Active listening skills Strong communication skills Call center experience Strong organizational skills Strong Organizational Skills Telecommunication skills Proper phone etiquette Opening/closing procedures Knowledgeable quality Excellent communication skills control standards Strong interpersonal skills Experience 01/2002 Supervisor, Accountant Company Name － City State Supervised trained sales team. Kept track product inventory. Filed documents business. Managed incoming outgoing calls. Scheduled confirmed appointments. Communicated business customers via phone email. Organized inventory parts. Quality controlled phone calls. Created excel spreadsheets inventory. Organized weekly sales reports sales department track product success. Trained new employees. Promptly responded general inquiries members, staff, clients via mail, e-mail fax. Generated sales inventory reports Excel. Guaranteed positive customer experiences resolved all. Assisted customers store product complaints. Accurately logged daily shipping receiving orders. Executed outbound calls existing customer base increase sales. Generated leads new sales telephone email contact customers. Processed merchandise returns exchanges. 01/2002 Customer Service Rep Company Name － City State Consistently recognized management providing superior customer service. Created repeat business developing long-term relationships regular customers. Participated various incentive programs contests designed support achievement production goals. Recognized top sales generator, increasing sales levels. Took daily inbound calls key-entered orders, faxes, customers. Consistently met exceeded department expectations productivity accuracy levels. Regularly sought opportunities sell add additional products. Provided accurate appropriate information response customer inquiries. Developed effective relationships call center departments clear communication. Built customer loyalty placing follow-up calls customers. General Helper Machine Operator Warehouse State Produced 100% quality products Shipped quality products Stored filed company records Consistently generated additional revenue skilled sales techniques. Maintained accurate accounts including cash, inventory, prepaid debit transactions. Greeted customers upon entrance handled cash credit transactions. Assisted customers phone regarding store operations, product, promotions order Trained new New Operators safe efficient handling machines. Used operational knowledge systems, parts components solve problems arose assembly. Packed products guarantee orders shipped on-time. Packed assembled many different company products Supervised trained sales team meet company goals Answered customer calls Cold called customers offer additional products services Contacted business offered new services business Ran Hero Automotive everyday business operations included paying bills, buying supplies, ordering products,answering calls, filing, paying bills Ran several different machines. Changed equipment new product. Helped achieve company goals supporting production workers. Inspected finished products quality adherence customer specifications. Monitored adjusted production processes equipment quality productivity. Adhered applicable regulations, policies procedures health, safety environmental compliance. Calibrated adjusted equipment ensure quality production using tools calipers, micrometers, height gauges, protractors ring gauges. Started shut processing equipment. Troubleshooted problems equipment, devices products. Operated shipping system efficiently accurately. Oversaw warehousing storage practices housekeeping. Unloaded product pallets ship out. Packaged shipped product out. Removed empty pallets pallet jack. Banded, wrapped, packaged cleaned equipment. Assembled components hand. Locked tagged machinery clean fix. Worked several different machines. Created load tickets shipping. Lubricated wiped machines, tools workplace maintain safety cleanliness. Completed entered quality records, scrap reports machine logs timely manner. Reviewed verified work compliance sales orders customer requirements. Retrieved correct materials product inventory perform various fabrication duties. Determine materials, tools equipment needed product orders. Education 1997 High School Diploma Scribner -Snyder Scribner Ne Dodge Accomplishments Operated computers programmed accounting software record, store, analyze information. Skills Automotive, business operations, calipers, Call center, closing, Strong interpersonal skills, Excellent communication, Strong communication skills, credit, clients, customer service, Customer service, debit, e-mail, email, environmental compliance, faxes, fax, filing, inspection, inventory, Team building, listening, machinery, materials, micrometers, excel spreadsheets, Excel, mail, Strong Organizational Skills, pallet jack, policies, processes, Quality, receiving, safety, sales, sales reports, shipping, spreadsheet, Telecommunication, telephone, phone, phone etiquette, warehousing",ACCOUNTANT
"CUSTOMER SUCCESS ADVOCATE Professional Profile Operate register efficiently effectively. Keep receiving area organized; maintain cleanliness area. Assist customers requests able help customers questions electronics. *Ability work customers employees variety culturally diverse backgrounds. *Ability analyze problems/situations make well-reasoned decisions. *Communicate customers clearly efficiently person via telephone. Qualifications XP, Vista, Win7, Win8, Win10,) Strong Knowledge Linux Operating system multiple distributions (including: Ubuntu, Linux Mint, CentOS Redhat) Proficient use Macintosh Operating Systems Proficient navigating editing registry files Extensive knowledge using supporting Microsoft Office Suite 2003, 2007, 2010, 2011 2013 (includes: Word, Excel, Powerpoint, Access, Lync, Livemeeting, FrontPage, OneNote, Publisher, Project more) Extensive knowledge instant messaging clients, as: Microsoft Lync, Skype Business, Yahoo, Facebook Messaging, Google Hangouts, etc. Proficient use video-chat software, as: Google Hangouts, Skype, ooVoo, etc. Extensive knowledge using supporting e-mail clients Outlook, Gmail, Mac mail, etc. Extensive use Google Apps Extensive use virus protection virus removal software Extensive knowledge PC components peripherals. Extensive knowledge building, upgrading troubleshooting PC's Proficient mounting configuring televisions, audio equipment security systems. Introductory knowledge multiple coding/ programming languages as: Python, PHP, Javascript HTML. Extensive knowledge recovering failing operating systems data within corrupted machines Strong knowledge RAID storage configurations Proficient using mobile devices email, Lync tasks required Experience Customer Success Advocate November 2015 Current Company Name Ability support multiple customers via live chat simultaneously. Monitor chat ticket queue. Escalation tickets/chats tier II support team needed. Technology Support Specialist June 2013 November 2013 Company Name － City State Oversee classroom operations; assist classroom projectors computers. Install, maintain upgrade computer hardware, peripherals software Central/Southern NAU Extended Campuses region. Assist users via Lync, telephone, email, person troubleshoot find solutions problems computer hardware, software, equipment computer issues. Install, upgrade, maintain configure anti-virus applications Faculty, staff students maintain full virus protection. Be constant support classrooms Faculty computer, projector network problems. Also continuous resource general technical questions. Modify existing television computer equipment adapt special needs. Work directly Faculty, students staff support distance education. Provide strong input requirements classroom computer lab equipment. Assist maintaining creating new documentation processes used across state computer labs, classrooms user machines. Determine required hardware upgrades make recommendations based user's needs. Coordinate NAU ITS department academic computing, network infrastructure support, Faculty support units client applications distance education. Identify assist investigating issues circumstances provide recommendations alternatives difficult situations/question problems involving staff. Maintain create documentation processes used statewide campuses computer labs users. Proficient using program ""Ghost"" install images lab user machines Monitor NAU's Task Management Environment work team solve close tickets made. Assisted North Valley building move. Mounted/installed 25 projectors, set offices Faculty Staff. Also connected lab workstations classrooms. Proficient use Active Directory, Diamond PostGhost Database. Ability work people culturally diverse backgrounds. Ability effectively prioritize, use good judgment, make effective use time. Demonstrated initiative productivity working independently. Familiarity TCP/IP networking, routing, network services. Install Technician January 2012 June 2012 State Installation television, audio security equipment. Working audio, video network wiring/cabling. Responsibly mounting televisions, speakers/ sound bars, well TV/audio receivers. Required set wired/ wireless networking equipment properly run cables throughout office/home. Hardline merchandiser Electronics Associate June 2013 November 2013 Company Name － City State Education High School Diploma 2014 Sandra Day O'Connor High School － City State Bachelor Science Computer Information Technology 2017 Northern Arizona University － City State Computer Information Technology Skills academic, Active Directory, anti-virus, audio, cables, cabling, hardware upgrades, computer hardware, client, clients, Database, documentation, editing, e-mail, email, FrontPage, Ghost, HTML, PHP, Javascript, Linux, Mac, Macintosh, Messaging, Access, Excel, mail, Microsoft Office Suite, office, Windows Operating Systems, Outlook, Powerpoint, Publisher, Win, Win7, Win8, Word, network wiring, network, networking, Operating Systems, Operating system, PC's, PC components, peripherals, processes, coding, programming, Python, RAID, Redhat, routing, sound, TCP/IP networking, telephone, TV, television, troubleshoot, troubleshooting, upgrading, upgrade, video, Vista",ADVOCATE
"KINDERGARTEN TEACHER Summary Dedicated educator committed creating classroom atmosphere stimulating, encouraging supportive students. Skilled ESL Instructor uses effective efficient methods teaching, focusing individual needs student. Skills Microsoft Office Academic assessment methods Whole Brain Teaching techniques classroom management/procedures Certified ESL Instructor Proficiency differentiated insdtruction Co-teaching experience kindergarten Experienced Smart Board Proficient MS Word, PowerPoint, Excel Experience 09/2013 Current Kindergarten Teacher Company Name － City State Implemented Daily 5 Language Arts Daily 3 Math Multi-Tier System Supports(MTSS) Proficient Dibel TRC assessments Differentiated tasks/activities Collaborating Member Schedule Committee SPEC/LRE Co-Teach LBs1 Language Arts Math 09/2007 09/2013 First Grade Teacher Company Name － City State Collaborated colleagues developing new classroom projects monthly themes. Encouraged children understanding others. Promoted good behaviors using positive reinforcement method. 09/1999 09/2007 Third Grade Teacher Company Name － City State Created implemented developmentally-appropriate curriculum addressed learning styles. Distributed quarterly educational assessments, similar report cards, parent. Local School Council Teacher Representative Education 2015 ELL Endorsement North Park University － City Endorsement 2002 M.A Teacher Leadership Roosevelt University － City Teacher Leadership 1998 B.A Early Childhood Education National-Louis University － City Early Childhood Education Skills Co-teach LBs1 inclusion ELL students, Differentiated Instruction, Excellent student parent relations, Technology Integration, Classroom Management, Character Development, SMART Board, MS Word/PowerPoint/Excel",TEACHER
"PROGRAM MANAGER/BUSINESS ANALYST Summary Highly enthusiastic, self-motivated Program Manager/Business Analyst experience military corporate working environments, dedicated maximizing assets process improvement methods constant innovation. Core Qualifications Former member United States Air Force, served 8 years Excellent time management Teaching, inspiring counseling Experience working special military computer programs Reliable dependable Very personable team player Outstanding Motivator Achievements Material Development Created continuity system new program managers create continuous uninterrupted work environment Process Improvement Developed flawless deployment system resulted personnel equipment deployment zero discrepancies 5 yr period. Research: Performed research analysis Air Force level Project Manager Training: Delivered training implemented new system tracking completion Completed training on-time under-budget. Professional Experience Program Manager/Business Analyst May 2010 October 2014 Company Name City State Served Program Manager/Program Analyst deployment related activities operation 300 employees. Responsible managing alignment personnel specific Unit Type Codes (UTC) associated Air Expeditionary Force (AEF) rotations. Adviser significant problem areas provided guidance resolve personnel, equipment training problems. Compiled extracted data reports inclusion monthly status report briefings. Assured high level expertise standardization evaluation qualification process deployment systems diligent training deploying military civilian members. Provided accurate information reports accomplish administrative analytical work maintenance automated official property book record backup files. Project lead employer Air Force level deployment inspections execute assigned missions, exercises, contingencies operations. Evaluated information multiple agencies develop understanding business requests needs translated application operational requirements. Researched, evaluated prepared long-range short-range business plans collaboration multiple agencies ensure personnel equipment constant movement. Worked personnel obtain requirements interviews, document analysis, business process descriptions, workflow analysis use. Fitness Center Director November 2009 May 2010 Company Name City State Managed multi-million dollar fitness facility, coordinated monthly fitness activities base populace 45K. Supervised fitness employees, wrote appraisals maintained training records employees. As top supervisor selected served Project Lead U.S. Armed Services Team Military International Olympics Served Contract Officer Representative (COR) agency contracts provided necessary equipment, materials, furniture services. Contract Officer Representative equipment needs six fitness centers; include family fitness rooms, youth training programs specialty fitness classes. Established fitness plans training, fitness classes, incentive programs, special events. Assisted oversight fitness contracts ensured payments made accordance contract Air Force guidance. Knowledgeable exercise science including kinesiology, functional anatomy, exercise physiology, nutrition, program administration, injury prevention. Training Manager, Staff Sergeant October 2004 September 2008 Company Name City State Reviewed training circulars, master training schedules, inspections test results determine necessary unit individual training. Assisted designing, developing, evaluating, revising, selecting training programs, training material (written training guides pamphlets, graphic visual aids, training films, video cassettes, sound recordings, multi-media video training tapes, curriculum materials, etc.), training methods (classroom lecture, hands on, e-learning, computer based, etc.), training aids professional development delivery training support. Used advanced technology programs create, develop, facilitate training functions (i.e., automated tracking system, tracking student certification/re-certification status, maintaining information, researching outside sources training support material, etc.) developed implemented testing procedures required certifications. Provided instructional support education training programs, emphasis development implementation educational component Prevention Management failures. Planned, promoted, developed educational programs designs program analyzing need personnel, facilities, supplies, materials. Developed new revised training materials formal/informal courses. Evaluated analyzed effectiveness training programs. Education Training Bachelor Science Management Dec 2015 Park University City State BS Management (Dec 2015), Secret security clearance, Customer Service Training Instructor, Deployment Manager Training, Defense Readiness Response System training course, Training manager course Supervisor safety training Leadership school, Accountant/Resource Adviser training, Agile/Scrum Training Computer Base Training, CPR certified Skills Administrative, Leadership, Analytical, S upervisory, Excellent Written Verbal, Customer service, Excellent Computer Skills (Microsoft Word, Office, Power Point, Excel).",FITNESS
"HR SPECIALIST (INFORMATION SYSTEMS) Experience 02/2013 12/2014 Company Name － City State HR Specialist (Information Systems) Permanent/FT Supervisor: Iris Murray (910-432-2392) Served Fort Bragg Installation Civilian Personnel Information Systems Manager full responsibility establishing implementing automated personnel policy, providing advisory services, resolving HR automation user issues. This included system access control, HR automation training administration instruction, HR automation system software functionality interface issues, hardware troubleshooting, installation maintenance, regulatory procedural guidance, etc. Systems included: FASCLASS, AutoNoa, USA Staffing, Business Objects Applications (SAP Software), CPOL, DCPDS, CSU, eOPF, ASARS, etc. Designed, constructed, tested, deployed, maintained organizational SharePoint infrastructure. Designed customized web-based management tools improve organizational efficiency, communication, archiving capabilities. Served Webmaster Fort Bragg Civilian Personnel Advisory Center (CPAC) internet intranet products responsibility ensuring release compliance, proper website structure architecture, ease use, esthetic appeal. Wrote detailed technical plans maintain organizational functionality occurrence service interruptions due software incompatibility issues resulting Network Enterprise Center compliance demands newly implemented network configurations. Managed storage capabilities built detailed archival system maintain organization's historic documents. Analyzed organizational automation training needs constructed detailed training plans. Coordinated training registrations internal external customer base. Constructed customized slides literature meet training needs. Delivered short-term extended training sessions HR automation program functionality, troubleshooting, capabilities. Performed onsite phone-based troubleshooting HR automation programs. Assisted users identifying likely causes functionality problems employed non-standard standardized troubleshooting solve user issues. Managed user account requests Fort Bragg users include initial request, modifications, deletions. Provided advisory services CPAC staff external managers automation issues, proper system usage guidelines, general account maintenance. 08/2012 02/2013 Company Name － City State HR Specialist Permanent/FT Supervisor: Kimberly Malone (870-540-3077) Served senior HR Specialist leading four-person team accomplishment recruitment placement work. Responsible analyzing workforce capabilities equitably distributing workload best utilize organizational resources. Set tracked suspenses deadlines assigned work. Set workload milestones regularly monitored whether team meeting goals projected adjusted approach accordingly meet production requirements. Assigned tracked pre-work ensure analytical accuracy strategic recruitment discussion job analysis phases. Reviewed RPA coding remarks prior submission processing. Continually analyzed work practices processes gather data streamlining process change proposals. Managed user account requests Pine Bluff Arsenal users include initial request, modifications, deletions. Provided advisory services CPAC staff external managers automation issues, proper system usage guidelines, general account maintenance. Served HR Automation Program Administrator. Provided technical assistance advisory services within CPAC post-wide users personnel automation systems. Served installation Information Management Officer HR automation. Performed workforce needs assessments determine overall intellectual resources, skill level training needs junior HR Specialists HR Assistants. Advised HR Officer learning progression, areas needed improvement, recommendations training junior HR workforce. Constructed training materials performed workforce development training organization. Conducted reviews quality control assessments vacancy announcements team prior publishing use resulting observations construct developmental training. Designed conducted on-site training HR processes automation workforce 1,200 employees. Assessed existing HR training programs determined need adjustment, replacement, maintenance based employee feedback productivity measures. Constructed new training materials delivered organizationally standardized training. Performed strategic recruitment discussions determine proper position classification, area consideration, overall recruitment plan. Conducted detailed job analysis concert hiring managers subject matter experts. Built edited vacancies, assessments, vacancy announcements (Delegated Examining Unit Merit Promotion) using USA Staffing. Coded personnel actions. Performed post-selection processes. Advised post Command group directorate level managers difficult HR issues, i.e. attrition management, regulatory determinations, etc. Conducted regulatory, organizational, procedural research, analysis, synthesis human resources related laws, policies, regulatory guidance order write proposals address complex staffing solutions, production focus, HR process improvement. Analyzed organizational composition provide position management classification support assigned organizations General Schedule (GS) Wage Grade (WG) pay schedules. Advised managers position classification process use various classification references automated tools. Performed routine non-routine position classification supervisory, non-supervisory, leader, professional, administrative, clerical, technical, other, blue collar position. Performed FLSA determinations. Researched analyzed classification regulations, handbooks, references, regulatory guidance. Analyzed position description data write position evaluations. Served Priority Placement Plan (PPP) Reemployment Priority List Program Administrator responsibility program operations performance, data audits, eligibility determinations, conduct registrant counseling, registrations, file maintenance. Conducted PPP file match audits. Continually monitored program maintain operational procedural consistency, determine need process improvements, ensure registrants receiving proper service assistance. 08/2011 08/2012 Company Name － City State HR Specialist Permanent/FT Supervisor: Kimberly Malone (870-540-3077) Served HR Automation Program Administrator. Provided technical assistance advisory services within CPAC post-wide users personnel automation systems. Served installation Information Management Officer HR automation Managed organization-wide HR automation account establishment end-dating. Advised managers employees system functionality limitations. Specialized use Business Objects Applications program provide Defense Civilian Personnel Data System (DCPDS)-based reports statistical analysis post command group servicing CPAC. Supervised roll new automation processes, e.g. CAC enabling, PPP Pre-requisitioning (ASARS), USA Staffing conversion, etc. Constructed guidance instructions assist resolution personnel system user issues informs users upcoming automation changes outages. Gathered analyzed user experience data determine need system adjustment, replacement, maintenance based employee feedback productivity measures. Served Pine Bluff Arsenal USA Staffing Super User responsible implementing Regional changes, keeping workforce informed functionality issues, attending bi-weekly Regional meetings stay abreast automation developments, maintaining user customer accounts, building custom notification letters, troubleshooting, answering questions related system functions, usage, regulatory guidance. Created manipulated automated databases using Microsoft Excel Microsoft Access. Used varying databases, universes, data elements construct complex Business Objects Applications reports. Utilized reports retrieve employee statistical profile information analysis interrogatory requests. Provided guidance merit system principles, prohibited personnel practices, HR regulations, development use valid selection criteria processes. Advised management recruitment strategies, sources, appointment authorities, special programs. Performed routine non-routine position classification supervisory, non-supervisory, leader, professional, administrative, clerical, technical, other, blue collar position. Analyzed applied classification standards, SOP's, laws, regulatory guidance conduct classification FLSA determinations variety position including Wage Schedule General Schedule non-supervisory, supervisory, wage grade, wage leader, wage supervisor positions. Analyzed position description data wrote position evaluations. Researched analyzed relevant federal regulations guidance determine legality options. Crafted suggestions recruitment strategies presentation post command. Presented monthly HR-related training diverse workforce consisting 1,200 employees. Served peer-to-peer trainer reviewer HR functions, e.g. recruitment/placement procedures, vacancy announcement construction, job analysis, suspense tracking, use HR automation programs. Coded personnel actions IAW Guide Processing Personnel actions applicable regulatory guidance. Reviewed analyzed personnel actions prior submission reconcile errors discrepancies. Analyzed quality control RPA data Open Goodness Data reports double check incorrect event coding. Wrote vacancy announcements, determined qualifications, set pay, produced merit promotion DEU referral lists. Analyzed, interpreted applied recruitment placement regulatory guidance, laws, policies. Assisted customers federal employee benefits programs concerning entitlements, insurance, beneficiaries, Post-56 buy back, retirement preparation, leave, TSP, compensation, etc. Provided advisory services staff managers resolve staffing, classification, pay, action processing, related personnel issues. Served Priority Placement Plan (PPP) Reemployment Priority List Program Administrator responsibility program operations performance, data audits, eligibility determinations, conduct registrant counseling, registrations, file maintenance Education Miller-Motte College － City State US Associate Microcomputer Applications Associate Degree 04/2015 Miller-Motte College, Wilmington, NC United States GPA 3.61 maximum 4.0 Credits Earned: 68 Credit Hours Major: Microcomputer Applications Relevant Coursework: Web Development, PC Operating Systems, Project Management, Desktop Publishing, Presentation Graphics, PC Hardware Software A+, Advanced Database Management, Advanced Spreadsheets, Advanced Word Processing, E-Commerce Capella University Minneapolis － City State US Master's Human Services Master's Degree 03/2010 Capella University Minneapolis, MN United States GPA: 3.67 maximum 4.0 Credits Earned: 48 Semester hours Major: Human Services Honors: Cum Laude Accomplishments Major: Human Services Honors: Cum Laude Military Experience 08/2012 02/2013 Company Name Specialist Department Army, Civilian HR Agency Hours per week: 40 Fort Bragg, NC Permanent/FT Supervisor: Iris Murray (910-432-2392) Served Fort Bragg Installation Civilian Personnel Information Systems Manager full responsibility establishing implementing automated personnel policy, providing advisory services, resolving HR automation user issues. This included system access control, HR automation training administration instruction, HR automation system software functionality interface issues, hardware troubleshooting, installation maintenance, regulatory procedural guidance, etc. Systems included: FASCLASS, AutoNoa, USA Staffing, Business Objects Applications (SAP Software), CPOL, DCPDS, CSU, eOPF, ASARS, etc. Designed, constructed, tested, deployed, maintained organizational SharePoint infrastructure. Designed customized web-based management tools improve organizational efficiency, communication, archiving capabilities. Served Webmaster Fort Bragg Civilian Personnel Advisory Center (CPAC) internet intranet products responsibility ensuring release compliance, proper website structure architecture, ease use, esthetic appeal. Wrote detailed technical plans maintain organizational functionality occurrence service interruptions due software incompatibility issues resulting Network Enterprise Center compliance demands newly implemented network configurations. Managed storage capabilities built detailed archival system maintain organization's historic documents. Analyzed organizational automation training needs constructed detailed training plans. Coordinated training registrations internal external customer base. Constructed customized slides literature meet training needs. Delivered short-term extended training sessions HR automation program functionality, troubleshooting, capabilities. Performed onsite phone-based troubleshooting HR automation programs. Assisted users identifying likely causes functionality problems employed non-standard standardized troubleshooting solve user issues. Managed user account requests Fort Bragg users include initial request, modifications, deletions. Provided advisory services CPAC staff external managers automation issues, proper system usage guidelines, general account maintenance. HR Specialist (Recruitment Placement/Info Systems) GS-0201-12 08/2012 02/2013 Department Army, Civilian HR Agency Hours per week: 40 Pine Bluff, AR Permanent/FT Supervisor: Kimberly Malone (870-540-3077) Served senior HR Specialist leading four-person team accomplishment recruitment placement work. Responsible analyzing workforce capabilities equitably distributing workload best utilize organizational resources. Set tracked suspenses deadlines assigned work. Set workload milestones regularly monitored whether team meeting goals projected adjusted approach accordingly meet production requirements. Assigned tracked pre-work ensure analytical accuracy strategic recruitment discussion job analysis phases. Reviewed RPA coding remarks prior submission processing. Continually analyzed work practices processes gather data streamlining process change proposals. Managed user account requests Pine Bluff Arsenal users include initial request, modifications, deletions. Provided advisory services CPAC staff external managers automation issues, proper system usage guidelines, general account maintenance. Served HR Automation Program Administrator. Provided technical assistance advisory services within CPAC post-wide users personnel automation systems. Served installation Information Management Officer HR automation. Performed workforce needs assessments determine overall intellectual resources, skill level training needs junior HR Specialists HR Assistants. Advised HR Officer learning progression, areas needed improvement, recommendations training junior HR workforce. Constructed training materials performed workforce development training organization. Conducted reviews quality control assessments vacancy announcements team prior publishing use resulting observations construct developmental training. Designed conducted on-site training HR processes automation workforce 1,200 employees. Assessed existing HR training programs determined need adjustment, replacement, maintenance based employee feedback productivity measures. Constructed new training materials delivered organizationally standardized training. Performed strategic recruitment discussions determine proper position classification, area consideration, overall recruitment plan. Conducted detailed job analysis concert hiring managers subject matter experts. Built edited vacancies, assessments, vacancy announcements (Delegated Examining Unit Merit Promotion) using USA Staffing. Coded personnel actions. Performed post-selection processes. Advised post Command group directorate level managers difficult HR issues, i.e. attrition management, regulatory determinations, etc. Conducted regulatory, organizational, procedural research, analysis, synthesis human resources related laws, policies, regulatory guidance order write proposals address complex staffing solutions, production focus, HR process improvement. Analyzed organizational composition provide position management classification support assigned organizations General Schedule (GS) Wage Grade (WG) pay schedules. Advised managers position classification process use various classification references automated tools. Performed routine non-routine position classification supervisory, non-supervisory, leader, professional, administrative, clerical, technical, other, blue collar position. Performed FLSA determinations. Researched analyzed classification regulations, handbooks, references, regulatory guidance. Analyzed position description data write position evaluations. Served Priority Placement Plan (PPP) Reemployment Priority List Program Administrator responsibility program operations performance, data audits, eligibility determinations, conduct registrant counseling, registrations, file maintenance. Conducted PPP file match audits. Continually monitored program maintain operational procedural consistency, determine need process improvements, ensure registrants receiving proper service assistance. HR Specialist (Classification/Recruitment Placement) GS-0201-11 08/2011 08/2012 Department Army, Civilian HR Agency Hours per week: 40 Pine Bluff, AR Permanent/FT Supervisor: Kimberly Malone (870-540-3077) Served HR Automation Program Administrator. Provided technical assistance advisory services within CPAC post-wide users personnel automation systems. Served installation Information Management Officer HR automation Managed organization-wide HR automation account establishment end-dating. Advised managers employees system functionality limitations. Specialized use Business Objects Applications program provide Defense Civilian Personnel Data System (DCPDS)-based reports statistical analysis post command group servicing CPAC. Supervised roll new automation processes, e.g. CAC enabling, PPP Pre-requisitioning (ASARS), USA Staffing conversion, etc. Constructed guidance instructions assist resolution personnel system user issues informs users upcoming automation changes outages. Gathered analyzed user experience data determine need system adjustment, replacement, maintenance based employee feedback productivity measures. Served Pine Bluff Arsenal USA Staffing Super User responsible implementing Regional changes, keeping workforce informed functionality issues, attending bi-weekly Regional meetings stay abreast automation developments, maintaining user customer accounts, building custom notification letters, troubleshooting, answering questions related system functions, usage, regulatory guidance. Created manipulated automated databases using Microsoft Excel Microsoft Access. Used varying databases, universes, data elements construct complex Business Objects Applications reports. Utilized reports retrieve employee statistical profile information analysis interrogatory requests. Provided guidance merit system principles, prohibited personnel practices, HR regulations, development use valid selection criteria processes. Advised management recruitment strategies, sources, appointment authorities, special programs. Performed routine non-routine position classification supervisory, non-supervisory, leader, professional, administrative, clerical, technical, other, blue collar position. Analyzed applied classification standards, SOP's, laws, regulatory guidance conduct classification FLSA determinations variety position including Wage Schedule General Schedule non-supervisory, supervisory, wage grade, wage leader, wage supervisor positions. Analyzed position description data wrote position evaluations. Researched analyzed relevant federal regulations guidance determine legality options. Crafted suggestions recruitment strategies presentation post command. Presented monthly HR-related training diverse workforce consisting 1,200 employees. Served peer-to-peer trainer reviewer HR functions, e.g. recruitment/placement procedures, vacancy announcement construction, job analysis, suspense tracking, use HR automation programs. Coded personnel actions IAW Guide Processing Personnel actions applicable regulatory guidance. Reviewed analyzed personnel actions prior submission reconcile errors discrepancies. Analyzed quality control RPA data Open Goodness Data reports double check incorrect event coding. Wrote vacancy announcements, determined qualifications, set pay, produced merit promotion DEU referral lists. Analyzed, interpreted applied recruitment placement regulatory guidance, laws, policies. Assisted customers federal employee benefits programs concerning entitlements, insurance, beneficiaries, Post-56 buy back, retirement preparation, leave, TSP, compensation, etc. Provided advisory services staff managers resolve staffing, classification, pay, action processing, related personnel issues. Served Priority Placement Plan (PPP) Reemployment Priority List Program Administrator responsibility program operations performance, data audits, eligibility determinations, conduct registrant counseling, registrations, file maintenance Certifications RPA CAC DoD Skills Hr, Maintenance, Registrations, Staffing, Training, Access, Account Maintenance, General Account, Access Control, Architecture, Archiving, Csu, Hardware Troubleshooting, Intranet, Microsoft Sharepoint, Sap, Sharepoint, Web Based, Web-based, Audits, Clerical, Coding, File, Flsa, Job Analysis, Operations, Ppp, Quality Control, Recruitment, Technical Assistance, Answering, Benefits, Bi, Business Intelligence, Cac, Compensation, Customer Accounts, Databases, Employee Benefits, Excel, Federal Regulations, Microsoft Access, Microsoft Excel, Ms Access, Statistical Analysis, User Experience, Publishing, Hr Issues, Hr Process Improvement, Human Resources, Process Improvement, Process Improvements, Proposals, Solutions, Training Programs, Ar, Dod, Gsa, Information Assurance, Online Learning, Online Training, Security, Associate, Credit, Database, Database Management, Desktop Publishing, Project Management, Word",HR
"CONSULTANT Core Qualifications Ganesh Seetharaman senior IT infrastructure specialist Ganesh finished international project client looking role specializing Solutions management. He Masters Computer Applications (MCA) seasoned technical specialist providing business infrastructure solutions, services support, according defined processes. His expertise includes, Project Management Implementation Specialist *WebLogic Server Administration Incident Management Database administration *Oracle Cloud operations People Management ITIL Service Management Oracle Enterprise Manager Operations Management Change Management *AWS Process capability Technical support 24X7 systems Database Administration: Exadata X5-2, X4-2, X3-2, Oracle Database 10g/11g Middleware Administration: Oracle WebLogic Server 10.3.6, 10.3.5, Oracle Application server, Oracle Management Server, Primavera Operating System: Linux, HP-Unix, Solaris, Windows Database Tools: EM, RAC, RMAN, Data Guard, AWR/ADDM, TKPROF, SQLDeveloper Other tools: Excel, MS Project, Visio, F5 Bigip, Global Traffic Manager Testing tools: Win runner, Quick test pro Professional Experience 07/2016 Company Name Consultant Collaborate Clients, customers ensure successful implementations includes. Implement OEM 12c setup, Apply BP, Plugins, performance monitoring, notification set up. Install/upgrade/patch Oracle Database, performance tuning. Install/upgrade/patch Oracle WebLogic servers, deploy applications. 12/2014 06/2016 Company Name － City Project Manager Led teams across broad technical, financial business disciplines. Focused teams business objectives tracked progress ensure project milestones completed time, budget desired results. Mitigated risk factors careful analysis financial statistical data. Anticipated managed change effectively rapidly evolving global business environments. Defined processes tools best suited project. Moved agile waterfall approaches depending project specifics client goals, creating detailed project road maps, plans, schedules work breakdown structures. Executed implemented managed multiple projects including, Upgrade database 10g 11203/11204 Upgrade database/Grid 11204 12c Migrate database Oracle Virtual Machines Oracle Exadata Machines Move database normal filesystem ASM disk groups Apply database PSU patches, one patches environment multiple customers. Building OEM scratch go live Upgrade Oracle WebLogic 10.3.5 10.3.6 Upgrade Oracle Web Tier 11.1.1.3 11.1.1.6 Apart managing projects daily tasks include Managed team Enterprise manager cloud control(Cloudem12c) Oracle Public Cloud supports facilitates end end monitoring solutions Oracle cloud services. Manage global team Cloudem administration (OEM 11g,12c) Deploy/implement OEM 12c sites end end Deploy agents 1000's agents thru mass deploy Deploy/configure management plugins Troubleshoot Oracle Management server issues Troubleshoot Agent issues make sure healthy uploading time Create IP reports monitor health targets Notification/Alerting setup target availability issues Upgrade OMS Agents every new release Follow development bugs apply fixes appropriate Maintain test bed testing fixes Administration access users thru roles, privileges Automate EM administration thru command line interface ""EMCLI"" Create plans, work team execute project plan building new EM sites Cloudem customers administer them. Recruit, work new team members bring board quick time Writing technical documents help team members executing new projects Provide technical guidance throughout project life cycle Process development continual manner provide trouble shooting assistance. 02/2005 11/2014 Principal systems Consultant Part Oracle Public Cloud's Monitoring Solution team CloudEM Operation's team. Monitoring included 20000 Database double number Fusion Middleware targets ZFS targets making Enterprise Manager source truth monitoring inventory storage solution Oracle Public Cloud. The CLOUDEM Operations team supports multiple EM sites across oracle fleet. This ever growing portfolio Oracle constantly adding new data centers. When new site added job team build new EM environments. Operations team provides physically installed servers exadata exalogic go build Enterprise Manager site. This includes building grid database, installing OMS agents, configuring EM SSL SSO working set TAS SDI provisioning services. Each sites monitor SAAS (Software Service) and/or PAAS (Platform Service) environments. Projects varying building new environments different data centers, building disaster recovery environments, Oracle management server upgrades (new Releases), database upgrades applying critical bundle patches updates, ensuring high availability customers Installation Oracle software/databases Upgrade grid, database 10g 11203/11204 11g 12c Apply database PSU patches, one patches environment every possible database bugs Responsible Tuning Oracle Applications Database run UNIX server achieve optimal performance. Proficient Knowledge RAC, Configuration Implemented building 20 different OEM sites various Oracle Cloud Data Centers Deploy OMS, Upgrade OMS plugins, Applying BP top OMS infrastructure Implement backup recovery procedures using RMAN Oracle databases test regularly conjunction Operations. Administer/upgrade/patch Oracle WebLogic servers. 04/2004 02/2005 Company Name Associate Consultant Installation Oracle software Linux boxes Creating tablespaces database files based OFA model. Managing database security creating assigning appropriate roles privileges required application Administration Oracle 10g Application Server. Performance tuning using Explain Plan, SQL Trace, TKPROF, RDA, STATSPACK. Applying Patches backend Changes Monitoring Backup Schedules. Provided 24x7 call production support Database Reorganizations reduce fragmentations. Monitoring alert logs, trace files check Database health corruption. Education MCA, Madurai Kamaraj University University Madras RKM Vivekananda College TRAININGS AND CERTIFICTAIONS Six Sigma Green Belt certified ITIL V3 Foundation certified Oracle DBA 10g/11g Admin Workshop I II (OCP) Oracle WebLogic Server/Application Server 11g Administration Oracle 10g/11g RAC DBA Training Exadata Database Machine Administration Workshop PMP Project Management Professional Training Pursuing AWS Solution Architect Associate certification BSc Math BSc Math Skills go live, agile, Architect, ASM, Automate, Backup, budget, c, Change Management, Strong interpersonal skills, excellent communication, Computer Applications, client, Clients, Database Administration, DBA, databases, Database, disaster recovery, financial, inventory, IP, ITIL, Linux, People Management, Managing, access, Excel, MS Project, Windows, Middleware, Enterprise, Operating System, Operations Management, Oracle Applications, Oracle Application server, Oracle Enterprise Manager, Oracle, Oracle DBA, Oracle Database, organizational skills, People skills, Excellent presentation skills, Primavera, Process development, processes, progress, Project Management, Quick, servers, Six Sigma, Solaris, SQL, SSL, Technical support, Troubleshoot, trouble shooting, troubleshooting, HP-Unix, UNIX, upgrades, Upgrade, Visio, WebLogic, Win runner",CONSULTANT
"AVIATION SUPPLY SPECIALIST Summary Military professional 11 years experience team management, administrative accountability supply management. Effectively managed $300 million personal procurable equipment. A value asset Aviation Supply Department I able perform many areas logistical support ranging safety equipment personnel proper shipping handling material. Several characteristics traits developed serving active duty. Responsibility, accountability, trust, judgment, leadership name few. Growing advancing ranks Marine, takes great deal Pride, Honor, Courage Commitment. My experience allowed many great opportunities develop enhance traits time, traits become requirement. Thats accountability leadership skills begin take over. As Leader Marines, I took charge subordinates supervising functionality proper professional warehouse management customer service. Highlights Effective team leader Supply logistics planning Data management Extremely organized Six Sigma Inventory Specialist HAZMAT handling Trained emergency response CPR certified Secret Security Clearance Valid CA driver license Accomplishments Global War Terrorism Service Medal Global War Terrorism Expeditionary Medal Afghanistan Campaign Medal North Atlantic Treaty Organization Medal NON-Article 5 Good Conduct Presidential Unit Citation Managed $300 million personal command equipment deficiencies loses damages Maintained 100% accountability large section equipment worth $500 million multiple overseas deployments Received 100% mission capable grade Commanding General's Functional Area Inspection Supervised, managed pulled 2500 line items forward operating support ""zero"" discrepancies 100% validity Experience Aviation Supply Specialist 05/2002 07/2013 Company Name City State The supply administration operations OccFld includes aviation supply specialists supervise, lead, perform highly technical functions areas aviation unique applications managing, regulating, coordinating, otherwise exercising control supplies, equipment, material. The work includes numerous phases automated material management including initial planning, provisioning requirements determination, acquisition distribution, accountability, ultimate issue consumption, retention disposal. Fiscal accounting purchasing procedures performed accordance Federal Acquisition regulations. Qualifications required include, personal computer operation skills, familiarity terminology, proficiency key boarding, basic understanding data entry, application, manipulation. Duties involved administrative government specific procedures use material. Education Certificate Completion BASIC LEADERSHIP AND MILITARY STUDIES 2013 Marine Corps Institute City State USA Adhering Marine Corps Orders Directives, Specific training education requirements assigned needed completed annually. The Marine Corps Institute several courses study enroll in. Courses study varied Occupational Specialty Safety Weapons Weapons Handling, Leadership Traits, Leading Marines, well English, Spelling Mathematics Certificate Completion Military Leadership 2006 Marine Corps Institute City State USA This school house setting split groups focusing abilities act small group leader, Council administer personnel. Commute orally writing. Understand communicate Marine history traditions employ small group tactics weapons. Develop enhance superior leadership skills, tactful appropriate discipline techniques critical thinking skills Select One NAVAL AVIATION SURVIVAL TRAINING 2006 Marine Corps Institute City State USA The course includes Overview Naval Aviation Survival Training Program, Classroom Instruction Aviation Physiology, appropriate Low Pressure Chamber brief/flight (exception: prospective helicopter aircrew), Stress Human performance presentation, classroom presentation laboratory evolution Sensory Physiology, class lab Combat/Survival First (SELF) Aid, class lab Aviation Survival Swim Skills, class lab Underwater Problem Solving Skills, class lab Multi-place Aircraft Underwater Egress skills, class lab Extended Sea Survival, written final examination High School Diploma K1-12 2001 Monroe Senior High City State USA Skills Inventory Specialist Leader Communication Organization Computer Additional Information",AVIATION
"DIRECTOR OF FINANCE Summary Senior Finance leader 12+ years professional experience heavily focused financial analytics accounting practices. Professional presence solid work ethic customer service oriented. Team player comfortable working levels management staff. Creative problem solver provides implements cost effective solutions continuously looking way create efficiencies drive business profitability. Detail oriented advanced skills Microsoft office applications. Highlights Strong experience short long term financial planning Polished communication skills comfortable working levels management driving motivation success human capital Proficient creating tracking key performance indicators drive business Experienced ERP/System conversions transitions legacy systems Creation financial reporting modeling communicate manufacturing cost goals targets Experience Company Name City State DIRECTOR OF FINANCE 07/2011 Current Company Name City State DIRECTOR OF FINANCE 07/2011 Current Facilitated led team month-end close processes, invoicing, journal entries account reconciliations. Created executive analysis reports highlighting business issues, potential risks profit opportunities. Created detailed financial models analytical tools facilitate variance analysis. Managed $250K+ annual expense budgets across logistics finance organization Providing guidance monthly forecast process giving strategic financial leadership business achieving goals Analyze financial, operational, accounting data development reports delivered various business segments Support reporting analytics KPI's, metrics, financial reports creating improving dashboards Provide metrics KPI's improve key drivers operations enable effective management, decision-making execution Perform analysis, financial planning provide recommendations senior management achieve strategic goals Perform ad-hoc reporting analysis required support business leaders Recap analyze business results versus plan forecast weekly, monthly, quarterly ad-hoc basis ensure goals reached Streamlined spending analysis accurate, efficient automated process Designed created weekly monthly spending reports Executed reported variance gap analysis Created monthly PowerPoint presentations illustrating business performance goals Company Name City State DIRECTOR OF FINANCE 07/2011 Current Facilitated led team month-end close processes, invoicing, journal entries account reconciliations. Created executive analysis reports highlighting business issues, potential risks profit opportunities. Created detailed financial models analytical tools facilitate variance analysis. Managed $250M+ annual expense budgets across logistics finance organization Responsible $350M sales business unit P&L management including revenue, cost goods, SG&A, profit margins Providing guidance monthly forecast process giving strategic financial leadership business achieving goals Analyze financial, operational, accounting data development reports delivered various business segments Support reporting analytics KPI's, metrics, financial reports creating improving dashboards Provide metrics KPI's improve key drivers operations enable effective management, decision-making execution Perform analysis, financial planning provide recommendations senior management achieve strategic goals Perform ad-hoc reporting analysis required support business leaders Recap analyze business results versus plan forecast weekly, monthly, quarterly ad-hoc basis ensure goals reached Streamlined spending analysis accurate, efficient automated process Designed created weekly monthly spending reports Executed reported variance gap analysis Created monthly PowerPoint presentations illustrating business performance goals Company Name City State DIRECTOR OF FINANCE 07/2011 Current Facilitated led logistics finance team month-end close processes, including invoicing, journal entries, accrual obligations account reconciliations. Created executive analysis reports highlighting business issues, potential risks profit opportunities. Created detailed financial models analytical tools facilitate variance analysis. Managed $250M+ annual expense budgets across logistics finance organization Responsible $350M sales business unit P&L management including revenue, cost goods, SG&A, profit margins Providing guidance monthly forecast process giving strategic financial leadership business achieving goals Analyze financial, operational, accounting data development reports delivered various business segments Support reporting analytics KPI's, metrics, financial reports creating improving dashboards Provide metrics KPI's improve key drivers operations enable effective management, decision-making execution Perform analysis, financial planning provide recommendations senior management achieve strategic goals Perform ad-hoc reporting analysis required support business leaders Recap analyze business results versus plan forecast weekly, monthly, quarterly ad-hoc basis ensure goals reached Streamlined spending analysis accurate, efficient automated process Designed created weekly monthly spending reports Executed reported variance gap analysis Created monthly PowerPoint presentations illustrating business performance goals Company Name City State DIRECTOR OF FINANCE 07/2011 Current Facilitated led logistics finance team month-end close processes, including invoicing, journal entries, accrual obligations account reconciliations. Created executive analysis reports highlighting business issues, potential risks profit opportunities. Created detailed financial models analytical tools facilitate variance analysis. Managed $250M+ annual expense budgets across logistics finance organization Responsible $350M sales business unit P&L management including revenue, cost goods, SG&A, profit margins Providing guidance monthly forecast process giving strategic financial leadership business achieving goals Analyze financial, operational, accounting data development reports delivered various business segments Provide metrics KPI's improve key drivers operations enable effective management, decision-making execution Perform analysis, financial planning provide recommendations senior management achieve strategic goals Perform ad-hoc reporting analysis required support business leaders Recap analyze business results versus plan forecast weekly, monthly, quarterly ad-hoc basis ensure goals reached Streamlined spending analysis accurate, efficient automated process Designed created weekly monthly spending reports Executed reported variance gap analysis Created monthly PowerPoint presentations illustrating business performance goals Company Name City State DIRECTOR OF FINANCE 07/2011 Current Facilitated led logistics finance team month-end close processes, including invoicing, journal entries, accrual obligations account reconciliations. Created executive analysis reports highlighting business issues, potential risks profit opportunities. Created detailed financial models analytical tools facilitate variance analysis. Managed $250M+ annual expense budgets across logistics finance organization Responsible $350M sales business unit P&L management including revenue, cost goods, SG&A, profit margins Providing guidance monthly forecast process giving strategic financial leadership business achieving goals Analyze financial, operational, accounting data development reports delivered various business segments Provide metrics KPI's improve key drivers operations enable effective management, decision-making execution Standard costing experience budgeting across manufacturing function. Perform analysis, financial planning provide recommendations senior management achieve strategic goals Recap analyze business results versus plan forecast weekly, monthly, quarterly ad-hoc basis ensure goals reached Streamlined spending analysis create accurate, efficient automated processes Participated large ERP system transitions new implementations finance organization Worked closely across business functions create strong relationship partnerships ensuring communication across company knowledge downstream/upstream processes considered. Participating quarterly annual audits internal external partners. Company Name City State DIRECTOR OF FINANCE 07/2011 Current Facilitated led logistics finance team month-end close processes, including invoicing, journal entries, accrual obligations account reconciliations. Created executive analysis reports highlighting business issues, potential risks profit opportunities. Created detailed financial models analytical tools facilitate variance analysis. Managed $250M+ annual expense budgets across logistics finance organization Responsible $350M sales business unit P&L management including revenue, cost goods, SG&A, profit margins Providing guidance monthly forecast process giving strategic financial leadership business achieving goals Analyze financial, operational, accounting data development reports delivered various business segments Provide metrics KPI's improve key drivers operations enable effective management, decision-making execution Standard costing experience budgeting across manufacturing functions. Perform analysis, financial planning provide recommendations senior management achieve strategic goals Recap analyze business results versus plan forecast weekly, monthly, quarterly ad-hoc basis ensure goals reached Streamlined spending analysis create accurate, efficient automated processes Participated large ERP system transitions new implementations finance organization Worked closely across business functions create strong relationship partnerships ensuring communication across company knowledge downstream/upstream processes considered. Participating quarterly annual audits internal external partners. Company Name City State DIRECTOR OF FINANCE 07/2011 Current Facilitated led logistics finance team month-end close processes, including invoicing, journal entries, accrual obligations account reconciliations. Created executive analysis reports highlighting business issues, potential risks profit opportunities. Created detailed financial models analytical tools facilitate variance analysis. Managed $250M+ annual expense budgets across logistics finance organization Responsible $350M sales business unit P&L management including revenue, cost goods, SG&A, profit margins Providing guidance monthly forecast process giving strategic financial leadership business achieving goals Analyze financial, operational, accounting data development reports delivered various business segments Provide metrics KPI's improve key drivers operations enable effective management, decision-making execution Standard costing experience budgeting across manufacturing functions. Perform analysis, financial planning provide recommendations senior management achieve strategic goals Recap analyze business results versus plan forecast weekly, monthly, quarterly ad-hoc basis ensure goals reached Streamlined spending analysis create accurate, efficient automated processes Participated large ERP system transitions new implementations finance organization Worked closely across business functions create strong relationship partnerships ensuring communication across company knowledge downstream/upstream processes considered. Participating quarterly annual audits internal external partners. Created presented pro forma statements ""what if"" analysis exective leadership Company Name City State DIRECTOR OF FINANCE 07/2011 Current Facilitated led logistics finance team month-end close processes, including invoicing, journal entries, accrual obligations account reconciliations Created executive analysis reports highlighting business issues, potential risks profit opportunities Created detailed financial models analytical tools facilitate variance analysis Managed $250M+ annual expense budgets across logistics finance organization Responsible $350M sales business unit P&L management including revenue, cost goods, SG&A, profit margins Providing guidance monthly forecast process giving strategic financial leadership business achieving goals Analyze financial, operational, accounting data development reports delivered various business segments Provide metrics KPI's improve key drivers operations enable effective management, decision-making execution Standard costing experience budgeting across manufacturing functions Perform analysis, financial planning provide recommendations senior management achieve strategic goals Recap analyze business results versus plan forecast weekly, monthly, quarterly ad-hoc basis ensure goals reached Streamlined spending analysis create accurate, efficient automated processes Participated large ERP system transitions new implementations finance organization Worked closely across business functions create strong relationship partnerships ensuring communication across company knowledge downstream/upstream processes considered Participating quarterly annual audits internal external partners Created presented pro forma statements ""what if"" analysis exective leadership Company Name City State DIRECTOR OF FINANCE 07/2011 Current Facilitated led logistics finance team month-end close processes, including invoicing, journal entries, accrual obligations account reconciliations Created executive analysis reports highlighting business issues, potential risks profit opportunities Created detailed financial models analytical tools facilitate variance analysis Managed $250M+ annual expense budgets across logistics finance organization Responsible $350M sales business unit P&L management including revenue, cost goods, SG&A, profit margins Providing guidance monthly forecast process giving strategic financial leadership business achieving goals Analyze financial, operational, accounting data development reports delivered various business segments Provide metrics KPI's improve key drivers operations enable effective management, decision-making execution Standard costing experience budgeting across manufacturing functions Recap analyze business results versus plan forecast weekly, monthly, quarterly ad-hoc basis ensure goals reached Streamlined spending analysis create accurate, efficient automated processes Participated large ERP system transitions new implementations finance organization Worked closely across business functions create strong relationship partnerships ensuring communication across company knowledge downstream/upstream processes considered Participating quarterly annual audits internal external partners Created presented pro forma statements ""what if"" analysis exective leadership Company Name City State FINANCIAL ANALYST/PROJECT MANAGER 04/2007 06/2011 Monthly P&L management, including Financial operations analysis profitability comparisons, risk management, expense management. Develop maintain comprehensive summarized reporting package monitor performance month critical areas sales, gross margin, expenses, inventory, productivity, etc. SuperUser Data Warehouse reporting systems (Oracle, OBIEE, EssBase, Business Objects) Developed consolidated reporting EOA (Lens Lab divisions) senior executives. Produce pro-forma/trend analysis using, forecast, budget, history identify threats opportunities. Develop business partner relationship providing means understand sales, margin, expenses offering recommendations ways improve business. Budget/Forecasting development management using input top management operations. Prepare management presentations reviewed Executive Board meetings. Master System User Budgeting Planning Application (SAP/Business Objects) provide support business units using software (140 users) Support VP Finance Business Analysis special projects system business process re-engineering, cost reduction, systems enhancements (ACE) Coordination point consolidated reporting Commercial Sales Business Initiate projects achieve improvements identified areas Six Sigma/Lean Management Certified. Company Name City State OPERATIONS SUPERVISOR 10/2006 04/2007 Create prepare training documentation (handouts, training guides, test cases) presentation material available new hires. Strategic planning forecasting assist new cost reduction projects/programs. Develop program system mapping exercises database conversion Prepare Subject Matter Expert assigned project Responsible integration internal corporate treasury security tracking program Boston office Dallas. Company Name City State PRICING ANALYST 10/2005 10/2006 Research analyze domestic foreign securities Prepare daily monthly security reports via pricing vendors Work closely Accounting Department ensure timely accurate reporting clients regarding investment portfolios Management various corporate retirement accounts, reporting monthly daily basis Prepare daily monthly pricing variance reports specific accounts. Education MBA FINANCE 2006 University North Texas City State Bachelor Science ACCOUNTING 2003 Southeastern Oklahoma State University City State Participated VITA program Accounting Club Member Skills Accounting, Budgeting Planning, Business Analysis, Business process re-engineering, Cost reduction analysis, Finance Reporting, Financial Statements, Forecasting, Inventory reconciliations, Manufacturing Costing analysis, Oracle, Payroll, Risk management, Sales, System conversions/Implementations, SAP, Six Sigma, Strategic planning, Tax returns, Trend analysis",FINANCE
"BUSINESS DEVELOPMENT MANAGER Professional Summary Experienced, driven successful Sales Professional recognized consistently growing sales revenues profitability. Frequently selected management open new territories rapidly develop sales pipelines use innovative imaginative sales marketing programs achieve maximum market exposure penetration. Parlays commitment community passionate causes supported strong networking business alliances. Proficiencies: Solution Based Sales Key Relationship Management Business Development Project Management Product Knowledge Territory Management Customer Education Training Marketing Brand Positioning Stakeholder Engagement Skills Work History 09/2013 08/2014 Business Development Manager Company Name – City State Provided leadership drove sales organization providing workforce solutions Aerospace Defense, Engineering,. Government, Health Care, Life Sciences, Information Technology Telecommunications industries. Accomplishments: Consistently grew sales revenues profitability Extend coverage Indianapolis office cover Midwest region Rapidly developed sales pipelines innovative imaginative sales marketing programs. 01/2012 01/2013 Network Solutions Consultant Company Name – City State Provided sales leadership expertise various departments including mentoring junior sales staff enhancing organizational sales organization catering Information Technology industry providing staffing solutions. Accomplishments 01/2011 01/2012 Relocation Consultant Company Name – City State Served recognized expert solutions partner clients leader relocation industry National Account Commercial Relocations managing contract administration compliance book business. Accomplishments 01/2006 01/2008 Director Company Name – City State Motivator, driver sales champion leader LTL TL business well kiosk delivery installation. setting maintaining bar National Commercial accounts maintained high level customer. satisfaction within client expectations, timelines budgets. Accomplishments 01/2005 01/2006 Commercial Relocation Consultant Company Name – City State Provided Commercial Relocation Management sales management expertise three locations ensuring smooth. relocation services. Generated sales areas Household goods, National Accounts Commercial relocations. Effectively penetrated markets, sought acquired new clients. Successfully introduced facilitated new marketing techniques coaching junior staff. Increased sales within assigned territory, total $400,000 new revenue. 01/2004 01/2005 Relocation Consultant Company Name – City State Led teams, managed projects provided relocation management services increased effectiveness sales staff support leading company locations IN, KY OH. Accomplishments 01/2002 01/2004 Regional Manager Company Name – City State Expertly provided COD Sales, National Account Sales Commercial Sales Indianapolis, IN marketplace and. surrounding states (OH, MI, KY, TN IL) leading relocation organizations Mayflower United States. Worked domestic international relocations generating gross sales exceeding $500,000. Assisted training new laborers project managers proper policies procedures commercial relocations. Developed effective innovative Customer Relationship Management marketing techniques. Education Associate's degree Early Education Ashford University City State Bachelor Science Ashford University City State Skills billing, book, budgets, coaching, contract administration, Customer Relationship Management, CRM, client, clients, Client liaison, customer satisfaction, customer service, delivery, directing, Government, Information Technology, invoicing, leadership, Managing, marketing, Market, mentoring, office, organizational, policies, Project Management, Relationship management, RFP, Sales, sales management, staffing, Telecommunications, training programs, Author Additional Information Community Leadership Rock Steady Boxing, Volunteer Coach program designed provide betterment life boxers diagnosed Parkinson's. Assisted distribution sponsorship information contacts well annual table captain two personal tables. Junior Achievement Indianapolis, Volunteer JA Indy well BizTown mentor students. Families First, Volunteer hold seat Advisory Council Board Member. Helped gain donated items silent/live auction annual event. Helped set organization annual event. Christian Chamber Commerce, Yearly sponsor monthly lunch series MyComputerCareer.com, Guest Speaker discussing importance LinkedIN possible advantages disadvantages social media job marketplace Cardboard Box Ministries, Mentor organization currently hold seat Board Directors",BUSINESS-DEVELOPMENT
"HR PAYROLL/ ACCOUNTING REPRESENTATIVE Summary Diverse experience Accounting, Credit Union Financial Services, Retail Sales, Customer Service, Telemarketing, Food Beverage, Construction Ironworks. Outstanding organizational ability attention detail, balancing multiple projects fast-paced environments excellent interpersonal communication skills. Demonstrated ability gain customer trust provide exceptional service, leading increased repeat referral business. Excellent leadership motivational skills, exceptional ability problem solving resolution. Highlights Branch Suite, N.A.D.A, Appro, Delta Docs, COWW, internal programs related A/P Payroll. Excel spreadsheets Meticulous attention detail Workers' compensation knowledge Results-oriented, Self-directed, Microsoft Office proficiency, Time management, Strong problem solver, Resourceful, Dedicated team player, Strong interpersonal skills, Executive presentation development, Billing coding Accomplishments Finance Skills Originated new business professional networking, loan reviews marketing. Created strategies develop expand existing customer sales, resulting increase annual sales. Accounting Skills Operated computers programmed accounting software record, store, analyze information. General Ledger Accounts Maintained accurate accounts including cash, inventory, prepaid, fixed assets, accounts payable, accrued expenses line credit transactions. Produced account reporting data required taking additional duties. Researched resolved billing problems previously missed. Experience Company Name City State HR Payroll/ Accounting Representative 11/2008 11/2011 Assisted payroll duties including limited to: accounting employee hours worked, time requests, STD, leave absence, etc. Worked quickly efficiently, minimal oversight, accomplish assigned duties Accurately processed data, validation transmission weekly, semi-monthly sales payrolls. Managed payroll time attendance systems. Enforced established payroll-related policies, procedures regulations adherence company governmental policies. Responded employee inquiries regarding payroll timekeeping. Onboarded new employees time reporting payroll systems. Processed rehires, transfers, terminations, garnishments withholdings. Accounts Payable ​ Prepared purchase orders expense reports. Reviewed, investigated corrected errors inconsistencies financial entries, documents reports. Verified details transactions, including funds received total Calculated figures discounts, percentage allocations credits. account balances. Coded general ledger processed vendor invoice payments. Opened assigned new client accounts. Coordinated approval processes accounts payable invoices. Balanced batch summary reports verification approval. Conducted month-end balance sheet reviews reconciled variances. Researched resolved billing invoice problems. Company Name City State Financial Relationship Specialist Provide professional prompt financial services members potential members sales service culture, continually educating members credit union products services relation members' needs. Researched banking guidelines statutory requirements stay updated new laws applications. Processed sales referrals promoted bank services products, resulting branch sales increase. Open new members' accounts, CD's IRA's. Originate complete member consumer loan applications close loans originated outside in-store branch. Balanced daily cash deposits bank vault inventory zero error rate. Assembled in-store marketing displays. Trained employees cash drawer operation. Perform financial transactions, efficiently accurately providing accurate account information using accounts security procedures recognizing accounts flags, etc. Assist vault cash originating scoring member loans needed, assures Credit Union's interest protected liens filed perfected prior disbursals loan proceeds. Company Name City State Trainer/Server 05/2008 12/2008 Ordering serving customers excellent service. Finding solutions customer related issues. Insuring duties closing opening store done correctly. Assist training new recruits. Company Name City State Counter Supervisor 09/2006 07/2008 Assist Manager visuals entire store. Responsible delegating planning daily staff workflow, absence store manager. Compile store merchandise inventory reporting. Respond customer inquiries provide excellent customer service. Provide exceptional support areas operational, sales team management, assist special projects required. Education Associates Business 1998 Blue River Community College Business Bachelors Business Finance 2016 UMKC Business Finance Skills Analytical Statistical reporting Public Speaking Excellent Interpersonal Skills",HR
"GRADUATE RESEARCH ASSISTANT Professional Summary Dedicated professional excellent technical, analytical communication skills demonstrated ten years experience agricultural sector, specifically Research Development division extensive knowledge biological control field Entomology Core Qualifications Background biological control using member Coleopteran family insect Expert data analysis Area wide surveys data collection research Data presentation Experimental design/implementation Accomplishments Successfully determine biology, reproduction effect chemicals Thalassa montezumae predatory beetle new invasive scale insect Phalacrococcus howertoni South Florida. Integrated Pest Management Workshop Identification Scales Mealybugs Natural enemies. Identification Mites economic importance Caribbean Natural enemies Training Seminar Management Protected Cultivation Insect. Identification Nematodes Professional Consultants Green house training course. Experience Company Name City State GRADUATE RESEARCH ASSISTANT 01/2013 04/2016 Assist various research project Center Biological control lab. Developing potential biological control Croton Scales Phalacrococcus howertoni ). Maintain culture Croton scales Thalassa montezumae green house laboratory conditions,. Company Name City PLANT PROTECTION OFFICER Entomology 10/2011 12/2012 Rear Parasitoids wasp Anagyrus kamali release areas affected Pink Hibiscus Mealy bug Maconellicoccus hirsutus 95% success rate determined parasitism levels site. Record data. Maintain cultures Pink Hibiscus Mealybug Anagyrus kamali rearing facility. Develop solutions pest problems yam Dioscorea spp .) Jamaica Establish conduct field evaluations treatments yam nematodes. Develop Citrus Greening Management Programme Jamaica collaboration Food Agriculture Organization Government Jamaica Components. Assist Island wide survey incidence citrus greening parasitism levels Tamarixia radiate Assist monitoring programme Area-wide Integrated Management Systems (AIMS) Citrus greening citrus orchards. Develop management program Beet Army Worm( Spodoptera exigua monitoring farms affected parishes. Establish maintain Beet Army Worm culture laboratory. Conduct insecticide efficacy trial. Implement Integrated Pest Management major pests crops Protective Cultivation Jamaica Data generated temperature, humidity pest status greenhouse crop. Company Name City FIELD AND LAB RESEARCH ASSISTANT 12/2002 10/2011 Receive diagnostic samples extension officers farmers. Prepare samples diagnostics. Rear preserved specimens necessary. Establish experimental plots. Visit field prescribed observations data collection set proposals. Monitor station experimental plots infestations. Maintain inventory list, materials lab space. Work research projects unit. Assist Crop Plant Protection Unit Integrated Pest Management Systems developing several crops threshold base pesticides. Population dynamic study Red Palm Mites Broad Mites. Education Master Science Entomology Qualifying 2016 Florida Agricultural Mechanical University City State United States Bachelor Science Environmental Science 2011 Knox Community College City Jamaica Associate Science General Agriculture 2006 College Agriculture Science Education City Jamaica Professional Affiliations Entomological Society America (ESA) Florida Entomological Society Florida Agricultural Mechanical University ESA debate team Minorities Agriculture, Natural Resources Related Sciences (MANNRS) Awards Publications Reuben Capelouto Foundation William L.Peters Memorial scholarship awardee 2013-2014 Monsanto 1890 Student Leadership Event participant, St.Louis Missouri, 2014 Mentoring Purdue Summer Scholarship Program participant West Lafayette, Indiana, 2014. ESA(Entomological Society America). Annual Meeting. Portland, Oregon. Developing Biological Control Measure Management Invasive Scale Insect, Phalacrococcus howertoni (Hemiptera,Coccidae) South Florida ""Published Abstract. ESA (Entomological Society America). Annual Meeting. Portland, Oregon. “What single best tool reduce malaria cases throughout world? “Published Article 2014 Skills Data collection, maintain inventory,statistical analysis, prepare sample Microsoft office",AGRICULTURE
"EXECUTIVE CHEF Summary Outgoing [Job Title] offering extensive knowledge hospitality etiquette, food preparation superior customer service.Food service professional culinary arts student seeking position elegant fine dining establishment. Extensive knowledge high-end ingredients food wine pairings.Restaurant professional [Number] years FOH BOH operations. Customer service food handling expertise. Skilled memorizing menu items orders.Organized, independent worker strong time management skills. Detail-oriented able learn new tasks quickly effectively.Organized, independent worker strong time management skills. Detail-oriented able learn new tasks quickly effectively.Efficient [Job Title] strong interpersonal coaching skills. Prior work busy hotels find-dining restaurants.Server bringing enthusiasm, dedication exceptional work ethic. Trained customer service knowledge [Cuisine type] cuisine.Friendly courteous server five years' work bar restaurant setting. Proficient knowledge food, wine spirits. Seeking position upscale restaurant, resort country club.High energy, outgoing hostess dedication positive guest relations desires position server hostess fast-paced restaurant bar. High volume dining, customer service cash handling background. Highlights MS Office Suite, POS Touch, Windows 7, Outlook Excel spreadsheets well internet Highly responsible reliable Point Sale (POS) system operation Works well pressure Exceptional interpersonal skills Extensive hospitality background [state name] Food Handlers card [state name] Food Handlers card [state name] Food Handlers card Trained liquor, wine food service Food beverage specialist In-depth food wine knowledge Mathematical aptitude Food ingredients expert Master sales techniques Food safety understanding Accomplishments Over 12 years experience managing food operations Executive Kitchen Manager Executive Chef High Volume Restaurants Strong troubleshooting abilities identify problems implement appropriate solutions kitchen quality related issues Expert managing new restaurant openings: hire train employees, enhance employee customer service skills, order food equipment, oversee Grand Opening activities align standards FOH-BOH operation teams Strong time management, organizational skills multi-tasking ability. Excellent interpersonal skills; relate well vendors, staff, management people diverse backgrounds Culinary Certified food preparation presentation. Created menus featuring various cuisines including Italian, Southern, American Mexican Cuisines. Outstanding leadership skills proven earned awards employee relationships. Sound communicator ability supervise, train develop staff effectively. Experience Executive Chef 01/2007 02/2016 Company Name City State Catering Expert specializing special events catering clients Walt Disney Company, Universal, CBS ABC Studios, The Huntington Library Gardens, Nestle USA, Wolfgang Puck Valencia Country Club. Consulting Chef Food E-Commerce service: Jewel City Bowl, The Waffle, Saddle Ranch, Waffle Fusion restaurant. Woodland Hills Company Name Responsible managing culinary operations: recipe preparation presentation, food consumption estimation, food purchase requisitioning. Responsible ensure food items prepared according standards quality, consistency time lines. Maintain sanitation procedures organization work area adhering OSHA regulations. Maintain food storage, receiving, rotating stocking par levels dictate. Manage catered boardroom events, create prepare quality culinary specials exclusive occasions Manage food non-food inventories: implement inventory control system, institute standardized product rotation system Develop daily work production schedules Direct BOH P&L responsibility decreased food costs various initiatives meet company's budget standards Assist GM negotiating new contracts beverage equipment vendors Consistently provided high quality customer service satisfaction ensuring hospitable first-class dining experience. Assisted guests making menu choices informative helpful fashion.Maintained knowledge current menu items, garnishes, ingredients preparation methods.Delivered exceptional service greeting serving customers timely, friendly manner.Appropriately suggested additional items customers increase restaurant sales.Promptly served food courses alcoholic beverages guests.Answered questions menu selections made recommendations requested.Effectively communicated kitchen staff regarding customer allergies, dietary needs special requests.Regularly checked guests ensure satisfaction food course beverages.Managed closing duties, including restocking items reconciliation cash drawer.Skillfully anticipated addressed guests' service needs.Consistently adhered quality expectations standards.Accurately recorded orders partnered team members serve food beverages exceeded guests' expectations.Routinely cleaned table linens, table settings, glassware, windowsills, carpets, counters, floors, storage areas service refrigerators.Checked deliveries signed products received.Prepared buffet salad bar dinner service.Continually kept carpets floor clear debris.Maintained neat attractive bakery food cases.Maintained professional tone voice words times, including peak rush hours.Politely answered phones promptly recorded confirmed reservations.Greeted guests communicated wait time.Guided guests dining rooms provided needed assistance.Routinely checked menus verify current, clean wrinkle-free.Welcomed acknowledge guests friendly, service-oriented manner.Cleaned dishes detergent rinsing sanitizing chemicals 3-compartment sink.Sprayed racked items hot water loosen remove food residue.Diligently cleaned, sanitized organized food speed racks, food bins, dry storage racks chemical storage room.Closed kitchen shift precisely followed closing checklist kitchen stations. Executive Kitchen Managers 01/2000 01/2007 Company Name City State BJ's Chicago Brewery Restaurant, Woodland Hills Collaborate General Manager restaurant operations: manage customer service wait staff, supervise daily opening closing activities, manage food labor costs. Responsible staff scheduling, creation daily prep lists BOH, keeping kitchen par health code. Monitor food budgets administered cost controls Implement standardized product rotation system food non-food product inventories Collaborate area GM facilitate opening new stores including training, marketing merchandising restaurant services Direct facility maintenance emphasize clean, fun hospitable dining facilities adhering industrial health safety standards Develop employee customer service skills, conduct productivity enhancements performance evaluations Consistently achieved bonuses meeting exceeding sales cost controls quotas. Executive Kitchen Managers 01/1983 01/1999 Company Name City State Responsible BOH operations: hired, trained supervised kitchen staff, managed budgets, negotiate vendors contracts prepared food according quality standards Accountable monthly annual budgets including action plans drive sales consistent high quality food service standards Manage 38 employees inspected work performance well safety hygiene, compliance government regulations Prepare daily production sheets, ensure stocking stations, certify adherence recipe portion servings Accurately estimate food consumption requisition supplies resulting reduced cost Working GM, assisted Grand Opening eight new restaurants Negotiated contracts vendors, administered receiving goods ensuring accuracy freshness Developed work schedules, trained incoming staff mentored employees assume leadership roles. Education Bachelor Degree Marketing 1984 GEORGIA INSTITUTE OF TECHNOLOGY City State fulton MarketingCoursework Business Management OperationsCoursework Culinary Management Food Beverage Operations Management CERTIFIED FOOD HANDLER *Thorough Knowledge HACCP Regulations ATLANTA CULINARY TECHNICAL SCHOOL City State Skills ABC, budgets, budget, closing, Computer literate, Consulting, contracts, clients, customer service, customer service skills, E-Commerce, special events, facility maintenance, General Manager, government regulations, health safety standards, inventory control, leadership, managing, marketing, merchandising, Excel spreadsheets, MS Office Suite, Outlook, Windows 7, negotiating, POS, quality, receiving, restaurant operations, safety, sales, scheduling",CHEF
"OPERATIONS FINANCE DIRECTOR Summary Skilled financial professional twenty years financial services industry fifteen years practical management experience.Highly detail-oriented organized. Areas expertise include conflict management, customer service, marketing client interface. Advanced training risk assessments, management controls audit planning. ​ ​ Highlights Customer service Schedule management Project management Strategic financial planning expert Mergers acquisitions knowledge Negotiations, risk mitigation Exceptional customer service skills Microsoft Office proficiency Proficient Concur, Workday, Kronos Excel spreadsheets/SQL SOX, DOJ, Audit experience Cost reduction containment Staff leadership development Superior organization skills Accomplishments Reduced capital spending 35 per year leader cross-functional trading floor teams San Francisco New York. Head Business Continuity NYSE-SF NYSE-NY. Recognized achieving flawless audit scores NYSE Regulation, Securities Exchange Commission FINRA. Authored published trading floor rule filings NYSE- SF NYSE-Amex- 2008-2013. Launched Amex Trading Floor-NY 2008-2009, hired trading floor staff. Authored trading floor employee procedures, manuals, company policies NYSE-SF NYSE-Amex. In charge streamlining staffing levels three mergers 2005-2010. Started NYSE Annual Community Volunteer Program 2010. Experience Operations Finance Director Jan 2016 Current Company Name － City State Planned executed operational audits various business areas using risk-based audit methodology. Created executive analysis reports highlighting business issues, potential risks profit opportunities. Developed implemented efficient accounting, financial operational systems. Generated new accounts implementing effective networking content marketing strategies. Reviewed new customer orders requests manually entered data Systematically prepared documents assembled financial statements independent auditors nto centralized database. Managing Director Head Of Trading Floor Operations Feb 2009 Oct 2015 Company Name － City Supervised managed daily operational trading floor activities, trading floor staff trading floor broker operations San Francisco trading floor Worked FINRA Floor staff enforce trading floor rules Responsible enforcement trading floor rules regulation open out-cry trading. Developed strategy internal external regulatory examinations, collaborated internal external audit market compliance. Created organizational flow charts career path reports evaluate employee compensation information. Designed employee performance evaluation process merit program. Wrote employee company policies procedures trading floor. Increased employee base meet changing staffing needs. Implemented innovative employee incentive training program. Handled exchange customer error account San Francisco SR. Director Options Trading Services Operations Oct 2007 Feb 2009 Company Name － City State Stationed New York launch merger NYSE American Stock Exchange. Implemented authored company policies procedures trading floor. Recruited interviewed 70 applicants per one year period. Reviewed federal state laws confirm enforce company compliance. Wrote employee performance evaluation reviews recommended merit increases. Implemented employee bonus program. Maintained departments procedures written documentation NYSE SF NYSE Amex NY. Director -Manager -Options Trading Services May 1992 Oct 2007 Company Name － City Managed trading floor staff trading floor procedures. Oversaw facilities maintenance entire options department. Developed managed quarterly operating budgets entire San Francisco Trading Floor Options department. Analyzed employment-related data prepared required reports. Collected analyzed data evaluate operational issues make process improvement recommendations.Communicated duties, compensation, benefits working conditions potential candidates. Defined strategy business plans entire SF-options trading floor. Rolled new front end proprietary software trading firms. Traded customer orders fast paced open-out-cry environment. Oversaw scheduling day-to-day activities assigned trading pit. Education Associate Arts History Diablo Valley College － City State USA Pursued BA Finance Economics Spanish Los Medanos Collage － City State USA Languages Spanish- Fluent reading/writing/professional level Certifications Certified Trading Floor Broker Certificate NYSE-REG MBCI Member Business Continuity Institute) 2009-2015 Computer Information Systems Certificate-Project Management-DVC Spanish Foreign Language Certificate-LMC Published Regulatory Bulletins NYSE-Arca Equities- 2010-2013 SEC (Rules 6.00-6.47(e) Skills Benefits, budgets, business planning, monthly, quarterly billing, flow charts, conflict resolution, database, documentation, hiring, HR generalist, inventory control, legal research, Microsoft Office, SQL, operations management.",FINANCE
"DIVISION OPERATIONS RISK OVERSIGHT MANAGER RISK MANGEMENT LEADER Visionary Operations Executive solid experience managing levels multiple projects including budgeting administration. Professional Experience Division Operations Risk Oversight Manager 03/2014 － 04/2016 Company Name City State Successfully planned built new business model operations team; successfully streamlining internal processes mitigating operational financial risk Developed third party risk management oversight platform consisting management, awareness testing exercises Provided oversight divisional monthly financial management requirements oversight budget administration (i.e. vendor accruals, invoice sampling, payment reconciliations, purchase order fulfillment) Provided oversight administration divisional operational change management tool (PBF/ORR) Provided oversight vendor SOW Harmonization (Operational Risk Prevention) Provided oversight governance divisional procedure documents Regularly provided operational strategic planning support 5 Directors, COS, VP. Operations Risk Oversight Manager 05/2013 － 03/2014 Company Name City State Planned built new business team division Provided oversight Foreclosure Prevention Outreach (FP&O) Post-Mod Counseling monthly financial management (i.e. vendor accruals, invoice sampling, payment reconciliations, purchase order fulfillment) requirements quality assurance responsibilities Departmental SPOC risk oversight/awareness remediation Developed divisional change management tool (PBF/ORR) Developed vendor SOW Harmonization platform Provided oversight governance divisional procedure documents Regularly provided strategic planning operational insight/support 2 Directors VP. Vendor Compliance Manager 09/2011 － 05/2013 Company Name City State Regularly reported departmental Director partnered key internal stakeholders Developed FPO's Post Modification Counseling vendor quality assurance program Developed managed FPO's Post Modification Counseling vendor invoicing platform Managed/completed Foreclosure Prevention Outreach (FP&O) Post-Mod Counseling monthly financial management requirements (i.e. vendor accruals, invoice sampling, payment reconciliations, purchase order fulfillment) Conducted onsite FPO's Post Modification Counseling non-profit/for profit vendor compliance/QA audits Regularly provided strategic planning operational insight/support 2 Directors. BPO Vendor Manager 12/2008 － 09/2011 Company Name City State Regularly reported departmental Director, Executive Director partnered key internal/external stakeholders Performed Vendor onsite audits (QA/HR/Ops Risk); including domestic international Managed Vendor performance SLAs KPIs, including forecasting actuals Communicated existing emerging operational risks senior leadership procurement; project managed remediation efforts Provided operational insight development/extension Vendor SOW's Managed operational executive vendor relations Acted first line defense vendor incident management Managed direct reporting management level analysts 4 BPO Vendor Relationships. Network Operations Manager 04/2008 － 12/2008 Company Name City State Regularly reported departmental Director Met/Exceeded KPIs SLAs Provided oversight FiOS network provisioning order fulfillment Provided oversight network outage management including stakeholder communications Managed first second step labor union grievance hearings Managed internal/external inbound network support call center (200+Hourly/Union workforce management level direct reports). Network Operations Supervisor 03/2006 － 04/2008 Company Name City State Met/Exceeded national network provisioning order fulfillment performance metrics Supported FiOS sales channels regional operations (provisioning fallout facilities assignment) Participated FiOS cross-functional teams network provisioning system enhancements Managed planned unplanned network outages Effectively managed labor union relationships Regularly reported team Manager department Director. Network Operations Specialist 09/2005 － 03/2006 Company Name City State Performed root cause analyses monitored completion remediation plans business owners Provided FiOS quality assurance data call calibrations Managers Directors Performed associate level ticket audits quality observations FiOS provisioning repair/maintenance Collaborated national/regional operations teams development FiOS provisioning processes procedures Facilitated associate level FiOS provisioning training Regularly reported team Manager department Director. Education 2011 Villanova University Certificate 2004 Bachelors Arts Applied Science (BAAS) University North Texas Applied Technology Performance Improvement City State GPA: Cum Laude Cum Laude Applied Technology Performance Improvement 2002 Certificate Computer Network Technology Associate (CNTA) Southern University City State 2001 Associate Science Southern University Computer Science City State Computer Science Associate General Studies Mathematics Mathematics Skills accruals, budget, call center, change management, Counseling, financial, financial management, forecasting, functional, HR, invoicing, leadership, Director, Mod, network support, Network, processes, procurement, profit, Project Management, quality, quality assurance, QA, reporting, risk management, sales, strategic planning, vendor relations",BPO
"SYSTEM ADMINISTRATOR/ASSISTANT SUPERVISOR Professional Background Over 20 years experience diversified background Facilitator, contingency planning, A seasoned Information Technology leader, team player, technologist ability evaluate problems, develop strategies, implement Information Technology (IT) solutions. More 15 years progressive experience developing implementing logistics IT system support aircraft logistics healthcare management information, command control systems. Particularly adept handling change, start-up, problem situations involving business processes supporting IT systems. Directed successful implementation financial, healthcare, logistics management, technical information systems. Completely knowledgeable experienced support planning techniques weapon, logistics, transportation, security, healthcare management critical mission computer systems architectures. Support provided ranges technical (systems functional) contributor, program manager, and/or business developer, consultant, depending needs program customer. Skill Highlights Strong medical ethic Problem resolution ability Professional Experience 10/2001 Current System Administrator/Assistant Supervisor Company Name － City State Edwin Combs, Supervisor (618) 229-2955. Assistant AMC/A4 IT Supervisor. A Functional Systems Administrator (FSA) Scott Air Force Base AMC/A4 logistics systems. The A4 focal point integrating USTRANSCOM, AF MAF AMC logistics, C2 logistics management IT systems insure seamless user friendly system support Mobility Air Forces global reach mobility missions. Primarily insures basic IT infrastructure, policies programs support worldwide enterprise logistics system delivering implementing ""Lean Logistics"" framework needed provide support AF e-log 21 initiatives needed integrate DoD, Joint AF support War Fighter. Understand technologies, XML, JAVA interface communications technologies needed support AF AMC efforts areas technical data, logistics management, business intelligences implementation, distribution user access levels mobility enterprise. Additionally, completely understand technologies as, Transactional Processing Systems UNIX, Windows, Publish Subscribe, using Web Services, BI Seamless Data Sharing, Relational Databases, Data Repositories, GUI Tools Wireless Networks, etc. Provides technical advice design, development sustainment management C2 logistics systems. Assists development functional guidance new systems major system modifications system integration needed support logistics operations planning, management execution business processes needed support AMC Mobility 21 operational concepts AF digital technical data 21st Century. Ten years specialized experience diagnostics troubleshooting personal computers LAN (Local Area Network) related components Windows Vista, XP, 2000 Networks 750 users. Configures user accounts security groups Directory Resources Administrator (DRA). Lead technician setting private network shipped off-site bases include Microsoft Server 2003 Active Directory. Created Standard Operation Procedure (SOP) VTC Operating Instruction (OI) Communications Security (COMSEC). Coordinates, Schedules provides training users VTC equipment, Tandberg's, VoSIP telephones computer related equipment. The divisions Primary Video Teleconference facilitator eight years. Maintains one VTC room unclassified classified VTC's. Responsible coordination setting VTC's, approximately 30 month. Primary COMSEC Responsible Officer commands VTC. 07/2000 01/2002 HealthCare Consultant Company Name Directed successfully implemented health screenings, include blood pressures, cholesterol diabetes testing Fortune 500 companies Daimler Chrysler Union Pacific Railroad. Database management using Health Risk Assessment tool. Analyzed data provide companies detailed metrics employee's health assessments. Contacted major Health organizations request informational materials addition created fact sheets presented individuals regarding results screening. Answered general questions often recommend customers contact physician. Provided educational materials customers contact information customers needed physician assistance. 12/1999 07/2000 Clinical Research Associate Company Name Responsible developing, documenting, advocating, implementing integrated medical system concepts BMT division. Program lead four pharmaceutical companies hospital clinical trials. Lead data integration within BMT division. Developed maintained records database study patients' information. Identified, Reported provided recommendations BMT staff regarding clinical studies. Responsibilities included patient contact inform procedures side effects, follow physician. Established effective working relationship persons different organizational levels. 12/1997 12/1999 Company Name Responsible developing, documenting, advocating, implementing integrated medical system concepts BMT division. Program lead four pharmaceutical companies hospital clinical trials. Lead data integration within BMT division. Developed maintained records database study patients' information. Identified, Reported provided recommendations BMT staff regarding clinical studies. Responsibilities included patient contact inform procedures side effects, follow physician. Established effective working relationship persons different organizational levels. United Healthcare. ROHO Incorporated. Education Training Masters Information Management Webster University － City State Information Management Bachelor Science Health Education Southern Illinois University － City State Health Education May 2004 Master Arts Computer Resource Information Management Webster University Computer Resource Information Management Coursework; Program Management' Systems Analysis Design, Database Management, Security Business Administration Business Administration 1996 Bachelor Arts Community Health Education Southern Illinois University Edwardsville IL Community Health Education 1993 Associate Science Southwestern Illinois Community College May 2004 Microsoft Certified Systems Engeneer MCSE (Microsoft Certified Systems Engineer) Certification Managing Maintaining Windows Server 2003 Environment Implementing, Managing, Maintaining Windows Server 2003 Network Infrastructure May 2004 Security Certification Skills Active Directory, Air Force, basic, BI, business processes, Database Management, database, FSA, Functional, GUI, Instruction, JAVA, Local Area Network, LAN, Logistics, Managing, materials, access, Microsoft Certified, Microsoft Certified Systems Engineer, MCSE, Windows, 2000, enterprise, Network, Networks, organizational, policies, Program Management, Relational Databases, Risk Assessment, Standard Operation Procedure, SOP, Supervisor, Systems Analysis Design, system integration, technician, telephones, troubleshooting, UNIX, Video, Vista, XML",HEALTHCARE
"LOGISTICS TECHNICIAN Professional Summary Driven, compassionate all-round health care professional 5 year practical experience different paced environment including supply chain management, pharmaceutical research analysis. Accountable, motivated responsible strong focus dynamic health care delivery works. Environmental Microbiology, Food Microbiology, Medical Microbiology, Molecular Biology, Immunology, Microbial physiology Metabolism. Proven patience self-discipline Confident public speaker Conflict resolution Personal professional integrity Relationship team building Government relations knowledge Cultural awareness sensitivity Critical thinking proficiency Fund raising major donor development Effectively influences others Hardworking Professional Summary Education Training Experience Logistics Technician December 2009 October 2013 Company Name － City State Managed material management activities systems involved requirements determination, inventory control, receipt, storage issues supplies equipment Computed requirement, determined allowance, researched identified material requirements Performed inventories ensured timely correction discrepancies. Inspected evaluated inventory management activities Developed methods improved procedures storing property Coordinated maintenance activities repairable component actions Planned scheduled material storage distribution activities. Acted subject matter expert commander operation material management systems operations Processed information retrievals using supply system databases Developed database retrieval scripts material management support analysis Controlled operated Remote Processing Station (RPS) remote terminal hardware Standard Base Supply System (SBSS). Customer Care/Public Relation March 2009 October 2009 Company Name － City State Actively involved customer satisfaction services Analyzed company activities data properly assess risk management improve services. Led branch customer services insurance package sale. Laboratory/Research Assistant August 2006 October 2006 Company Name Ibadan, Oyo state Conducted laboratory, screen house field experiments; Conducted sampling guidance Research Associate/Manager; Maintained sterile work environment preparation laboratory work; Ensured proper organization isolates cold storage work areas; Conducted assignment assigned supervisors. Carried microbiology work involving sample preparation, organism isolations, isolate storage, media preparation; Ensured proper sampling labeling, organization work area; Kept proper records ensure proper data entry field laboratory books. Intern February 2006 July 2006 Company Name － City Monitored production system control organization Successfully carried drug processing packaging procedures Ensured quality assurance *and engaged practical laboratory analysis several company production test 100% NAFDAC compliance regulation Inspected Industrial Equipment Professional Experience Participated different team projects. Education Public Health (Mental Health) 2014 National University － City State United States Public Health (Mental Health) Study focused Community Public Health, Health Human Services, Health Service policy, Global Health, Environmental Health, Psychosocial epidemiology, Epidemiology Biostatistics. Bachelor Science Healthcare Management 2013 Park University － City State United States Healthcare Management Study focused principles accounting, Economics, Financial management, Human resource management, principles management, organizational behavior, Business law, principles marketing, Legal issues health care Quantitative research methods. Associate Arts 2009 Air University － City State United States Logistics Study focused supply management, material storage distribution, logistics automated systems, logistics maintenance system, stock control Bachelor Science 2008 Ladoke Akintola University － State Nigeria Applied Biology (Microbiology) Study focused Environmental pollution, Environmental Pollution, Certifications Microsoft certified Professional (MCP) SQL 2000 Database Administrator SAP Business Object Business Intelligence 4.0 (in-view) Skills accounting, Business Intelligence 4.0, Business law, hardware, customer satisfaction, customer services, data entry, databases, Database, Economics, Financial management, Human resource, insurance, inventory management, inventory control, Legal, Logistics, marketing, Microsoft certified Professional, MCP, organizational, packaging, quality assurance, requirement, Research, risk management, SAP, scripts, SQL 2000, stock control, view",AGRICULTURE
"CONSUMER SERVICES ADVOCATE Career Overview Dedicated Customer Service Representative motivated maintain customer satisfaction contribute company success. Core Strengths Strong organizational skills Seasoned conflict resolution Active listening skills Energetic work attitude Telephone inquiries specialist Customer service expert Adaptive team player Visual merchandising proficiency Fashion knowledge Opening/closing procedures Telecommunication skills Invoice processing Accomplishments Customer Service Researched, calmed rapidly resolved client conflicts prevent loss key accounts. Customer Interface Greeted customers upon entrance handled cash credit transactions. Assisted customers phone regarding store operations, product, promotions orders. Database Maintenance Assisted managing company database verified, edited modified members' information. Product Sales Cross-sold services rate 30%, upgrading customers different plans product packages. Computed Data Reports Provided required weekly, monthly quarterly reports listing sales figures client track records. Work Experience Consumer Services Advocate June 2014 January 2015 Company Name － City State Answered phones, sent emails, placed orders, spoke customers, went troubleshooting tips, trained new hires. Helped company grow multi branded company. Cross-trained provided back-up customer service representatives needed. Computed accurate sales prices purchase transactions. Developed highly empathetic client relationships earned reputation exceeding sales goals. Generated sales inventory reports Excel data variety sources, maintaining 100% accuracy rate. Prepared sold broad range customized merchandise individuals commercial accounts. Guaranteed positive customer experiences resolved customer complaints. Account Manager January 2014 June 2014 Company Name － City State Answered phones, made payments, spoke customers, contacted mortgage insurance companies. Assisted agent surpassing sales goal month $30,000. Promptly responded general inquiries members, staff, clients via mail, e-mail fax. Guaranteed positive customer experiences resolved customer complaints. Developed new customer prospects referrals. Executed outbound calls existing customer base resulting increase sales. Generated leads new sales telephone email contact customers. Customer Service Representative April 2013 December 2013 Company Name － City State I answered phones, scheduled appointments, went troubleshooting tips, communicated warranty companies insurance providers. Communicated merchandise needs issues appropriate supervisors. Accurately logged daily shipping receiving orders. Guaranteed positive customer experiences resolved customer complaints. Assisted customers store product complaints. Promptly responded general inquiries members, staff, clients via mail, e-mail fax. Worked strict deadlines responded service requests emergency call-outs. Developed highly empathetic client relationships earned reputation exceeding sales goals. Managed quality communication, customer support product representation client. Shipping Receiving August 2012 April 2013 Company Name － City State Answered phone, shipped received packages car parts, worked front counter. Worked strict deadlines responded service requests emergency call-outs. Interacted customers retail buyers follow-up shipping statuses expedited orders. Promptly responded general inquiries members, staff, clients via mail, e-mail fax.Promptly responded general inquiries members, staff, clients via mail, e-mail fax. Successfully interacted customers retail buyers expedite orders. Assisted customers store product complaints. Responsible ringing customers timely manner guaranteeing high level customer service. Assisted customers finding out-of-stock items. Developed new customer prospects referrals. Communicated merchandise needs issues appropriate supervisors. Accurately logged daily shipping receiving orders. Stocked rotated inventory regularly. Hostess Server June 2011 August 2012 Company Name － City State Greeted customers showed seats Placed orders customers served food accurately timely manner. Assisted customers store product complaints. Worked team member performing cashier duties, product assistance cleaning. Prevented store losses using awareness, attention detail integrity. Guaranteed positive customer experiences resolved customer complaints. Replenished merchandise shelves items stockroom. Performed store opening duties, including counting cash drawers checking equipment proper functioning. Seaman Recruit May 2010 June 2011 Company Name － City State Fulfilled responsibilities Seaman Recruit US Navy basic training program. Selected lay watch entire division. Selected Guidon division. Educational Background Associate Science Computer Science Southern University － City State Continuing education Computer Science High School Diploma Dance Alabama State University － City State Continuing education Dance Computer Science Student body government representative High School Diploma Dance 2008 Alabama School Fine Arts － City State Student body government representative 3.7 GPA Skills Cash handling Shipping receiving Careful active listener Multi-tasking Professional friendly",ADVOCATE
"SCHOOL COUNSELOR Summary Seeking full-time counseling/psychology instructor position help students become successful life design healthy learning social environments assisting develop educational plan promoting multiculturalism school activities; help testing situations/environments Professional Experience School Counselor September 2013 Company Name City State Conduct individual counseling sessions, taught classroom guidance lessons related character traits bullying, consulted parents regarding strategies help children certain issues, helped documentation records transfer/incoming student information, also helped documenting strategies Response Intervention process, consulted staff/teachers concerning strategies help students exceptional needs. 08/10 Southwood Elementary. School Counselor August 2010 September 2013 Company Name City State Conduct individual counseling sessions, taught classroom guidance lessons related character traits bullying, consulted parents regarding strategies help children certain issues, helped documentation records transfer/incoming student information, also helped documenting strategies Response Intervention process, consulted staff/teachers concerning strategies help students exceptional needs. Counseling January 2009 January 2010 Company Name City State Gained experience conducting individual group counseling supervision licensed school counselor, increased knowledge development skills interventions well strategies prevention early intervention issues. Became familiarized guidance counseling practices school applied theoretical knowledge counseling advocacy perspective ,completed 100 hours direct indirect service. Language Arts Teacher January 2009 January 2010 Company Name City State Worked students various reading/ writing skills increase benchmark/ state scores meet state standards, noted ,consulted parents strategies improve students' overall behavioral skills. Education Training Master Arts degree Education 2010 UNC Pembroke State Education Professional School Counseling) B.A English 1998 UNC State GPA: Student Government Treasurer English Student Government Treasurer Certifications Middle Grades Language Arts Community Involvement I coordinated gathered community resources host Parent Lunch Learn Seminars. Have created formed Girls Nutrition Group school Affiliations NC School Counseling Association Interests Writing, editing church magazine, reading, computers ,and advocating literacy, knowledgeable PowerPoint ,Microsoft Word, Excel, Access computer programs Skills Great building rapport students, writing skills, creating small interest groups students,great consultant staff members. Additional Information Interests Writing, editing church magazine, reading, computers ,and advocating literacy, knowledgeable PowerPoint ,Microsoft Word, Excel, Access computer programs",ARTS
"FRONT DESK CLERK (FEE BASIS, JOHN D DINGELL VA MEDICAL CENTER) Summary Passionate, results-oriented Customer Service Representative diverse background management customer service. Dedicated providing excellent customer service making operational procedural improvements. Highlights Effective communicator Expert building lasting customer relationships Computer Proficient Leadership skills abilities Compassionate mentor Team management Skilled multi-tasker Meticulous attention detail Accomplishments Coordinated dual department functions team 10+ employees. Planned executed aspects major store renovation hardlines departments store 55 (Meijer). Preserved accuracy 98 3 years employment Jackson Hewitt (SoFar, Inc.). Customer Relations: Earned high marks customer satisfaction, store-wide. Workflow Planning: Implemented new work process flow increased department productivity. Experience Company Name March 2011 June 2011 Front Desk Clerk (Fee Basis, John D Dingell Va Medical Center) City State For Fee Services: Monitored multiline phones Addressed patient concerns weekly hospital fees incurred outside VA Arranged meetings Fee Services manager VA patients Processed claims VA patients desiring payment VA approved outside hospital bills, decreasing patient wait time 30% Screened assisted VA patients bill claims local hospitals Company Name January 2004 April 2006 Income Tax Preparer, Jackson Hewitt City State Prepared income tax returns 180 clients per tax season via data entry Authorized clients special company loans Maintained returns returning clients creating algorithmic paper system Repaired maintained office computer systems (manually installed systems updates, repaired network printers, uploaded virus protection systems) Oversaw office absence office supervisor Company Name April 2003 September 2003 General Merchandise Clerk City State Maintained $1000-per-shelf store inventory keeping shelves stocked Operated electronic stores equipment (including cash registers, pricing guns, scanners) Assisted 50 customers per day location store items, item prices, party pricing Assisted store manager systematizing night clean procedures, helping save store 10% costs manpower Company Name April 2001 June 2001 Temporary Plant Protection Aide City State Sterilized and/or confiscated airline passengers' equipment/food entering U S Foot Mouth Disease infected countries Screened airline passengers (in foreign languages) equipment Organized, generated, created 1000 pamphlets per month passengers co-workers procedures isolating Foot Mouth Disease U S Company Name January 2000 December 2000 Recruiting Clerk City State Designed electronic file systems maintained electronic paper files. Oversaw office manager's absence. Maintained front desk reception area neat organized fashion. Interviewed 7 new team members. Maintained test/office materials. Proctored entrance exams 500 potential employees per week. Arranged 30 interviews office supervisor per week. Answered multiline phones. Conducted 30 job interviews per week. Set recruitment events potential hires. Assisted maintaining office equipment (including manual. maintenance copiers, computers, printers). Maintained employee information/testing materials via data entry. Company Name November 2013 Current Assistant Pastor/Language Instructor City State For Hebrew language classes: Prepared lesson plans classes. Designed prepared syllabuses language classes Tutored language learners. Taught language classes using theories language teaching/learning. Administered assessments students entering classes first time. Education Wayne State University 2013 MBA Linguistics City State US Wayne State University, Detroit, MI; BA Linguistics, 12/2013 Wayne County Community College District 2007 Liberal Arts City State US Wayne County Community College District, Detroit, MI, AA Liberal Arts, 06/2007 Northcentral University Master Education English Second Language City State USA Coursework Education Emphasis Expected Graduation Year: 2016 Professional Affiliations Veterans Foreign Wars, Detroit, MI Military Experience Company Name December 1986 May 1991 Aircraft Armament Systems Specialist (Weapons Specialist) Weapons Specialist, United States Air Force, Lowry AFB, CO, 12/1986-05/1991 Special Forces, United States 101st Airborne Command, 01/1991-05/1991 Air Force Outstanding Unit Award one Oak Leaf Cluster Air Force Good Conduct Medal National Defense Service Medal Air Force Overseas Ribbon-Long Tour Air Force Longevity Service Award NCO Professional Military Education Grad Ribbon Air Force Training Ribbon Skills Data Entry, Printers, Clients, Loans, Tax Returns, Clerk, Multiline, Maintenance, Recruiting, Recruitment, Testing, Games, Instructor, Teaching, Training, Weapons, Cash, Inventory, Pricing, Arranged Meetings, Claims, Front Desk, Linguistics",AGRICULTURE
"GENERAL BUSINESS MANAGEMENT Summary RESUME:Kristy Bishop Entrepreneurial indirect sales executive passionate building productive relationships clients, partners team members. New customer acquisition expert emphasizes mix online person marketing strategies. Highlights New customer acquisition Account management Prospecting Results-oriented Knowledge market trends Proficiency finding areas opportunity Client-focused Brand development Accomplishments Conceptualized launched Full service neighborhood bank marketing campaign, led 70% increase bank deposits, Customer service internal external, compliance, HR, Sales Marketing Training, SQL, Valuing Diversity Training, conflict resolution, team building Mentoring Training, best practices Received several awards ""Top Performer"" letters recognition recommendation Promoted Relationship Banker I Relationship Banker II, well one 5 regional bankers position assigned train mentor new employees 12 months employment. Was also given written offer become regional Merchant Service Representative, I personally considered responsible creating need position, This offered 14 months time unprecedented. Initialized grass root marketing campaign promote brand recognition, well gather household relationships (i,e, loans, deposits) marketing budget immense success, Assessed organizational training needs. Performed competitive analysis make recommendations future company growth. Experience General business management May 2007 Dec 2014 Company Name － City State Providing first person contact customers well employees. Provided conflict resolution internal external customer service Training mentoring new hires, ensuring regulations met company policy used Analyzed ratings business features competitors evaluate effectiveness marketing strategies.. Proficient SQL, ordering, product management, inventory, organization, product knowledge staffing opportunities, products services. NW Florida Regional Commercial Sales Manager Mar 2007 Jan 2009 Company Name － City State I sole commercial sales manager NE region South Georgia Deland Fl. I able increase sales territory new clients, follow ups clients worked before. commercial sales territory; well Caribbean. I would generate new business B2B cold calls, mailing information establishing new territory manager. I personally overhauled dated SQL, customer file information, Using previous experience, would call, set appts. updated territory customer business. I generated new business, gained back customers recognizing better opportunities, educating preventive maintenance insurance, becoming face company clients. I went onsite businesses create estimates, field inspections, measurements, ordering correct products, troubleshoot problems, find solutions,job site inspections, keeping personal crew busy every day, Prepared correspondence, accounting financial documents analysis. Sales Marketing Manager, Indirect sales manager Jul 2006 Nov 2008 Company Name － City State Implemented evolved high-impact strategies target new business opportunities new markets. Planned executed container shipments Effectively controlled release proprietary confidential information general client lists. Prepared departmental contracts attorney approval. Program manager Jan 2006 Jan 2007 Company Name － City State Managed weight loss center worked closely clients face face Provided client support, individualized care, excellent customer service Product ordering, client chart maintenance, inventory,payroll,hiring Qualifying clients credit, providing legal information, Client retention, internal external conflict resolution.mentor Prepared correspondence, accounting financial documents analysis. Relationship Banker II Jan 2004 Jan 2006 Company Name － City State Conceptualized launched Full service neighborhood bank marketing campaign, led 70% increase sales .Customer service internal external, compliance, HR Sales Marketing Training, SQL, Valuing Diversity Training, conflict resolution, team building Mentoring Training, best practices Received several highest awards ""Top Performer"" letters recognition recommendation .Promoted Relationship Banker I Relationship Banker II, well one 5 regional bankers position assigned train mentor new employees 12 months employment. Was also given written offer become regional Merchant Service Representative, I personally considered responsible creating need position, This offered 14 months time unprecedented. Initialized grass root marketing campaign promote brand recognition, well gather household relationships (i,e, loans, deposits) marketing budget immense success, Prepared correspondence, accounting financial documents analysis. Education High School Diploma General Studies Psychology Business St. Johns River State College － City State USA General Studies Psychology Business Skills communication skills, excellent customer service, account management, data entry, directing, documentation,project development, computer proficiency,customer satisfaction inventory, team leadership, marketing plans, market research, marketing,negotiation, networking, organizational skills, product management, profit, retail, sales, business development.SQL, active listener, creative problem solver",BANKING
"CONSTRUCTION ESTIMATOR Summary Energetic Construction Manager consistently involved facets building construction. Specialty commercial structures municipal bridges. Proactive Project Manager experienced managing variety construction teams projects. Successful creating effective communication personnel, general contractors management team. Analytical [Job Title] skilled predicting construction project duration managing tight deadlines. Results-oriented Construction Manager specializing industrial commercial projects. Demonstrated expertise permitting building code, seismic retrofitting construction planning. Dependable self motivated professional 6+ years' progressively responsible experience construction estimation field. Track record identifying labor, material, time requirements studying proposals, specifications, construction plans, associated documents. Possess thorough understanding fundamental construction principles. Skills In depth knowledge residential construction materials, methods, systems Highly skilled obtaining bids suppliers, negotiating prices, calculating cost factors prepares estimates Highly skilled problem solving, time resource management Proficient MS Office, AutoCAD, PlanSwift e stimating software Honest, hardworking, confident, patient individual, bility work independently minimum supervision team based environment Comfortable spend extra time efforts meet job requirements Experience 12/2012 Current Company Name － City State Construction Estimator Qualified competitive subcontractor bids prior execution contracts. Carefully coordinated plans specs using marketing programming standards. Educated general contractor personnel quality standards throughout construction process. Managed team [Number] onsite general contractors [Number] months. Reviewed investigated Proposed Change Order Requests (PCOR). Assigned projects tasks employees based competencies specialties. Followed competent execution project plans providing proper tools equipment construction personnel. Performed construction site pre-inspections coordinated post-construction audits. Accurately provided status information project progress project management. Efficiently recorded rejected incorrect deliveries material site. Led managed resolution issues project construction commissioning phases. .Led planning, budgeting direction construction projects. Assisted project manager bidding new jobs projects. Managed project budget $[Amount]. Defined project deliverables monitored status tasks. Drafted action plans led meetings department executives review project status proposed changes. Collaborated cross-functional teams draft project schedules plans. Monitored costs, timescales resources used achieve [Goal]. Served single point contact project scheduling changes. Updated managed [Number] project databases. Audited [Number] work plans per [Time period] offered recommendations improvements. Troubleshooted electrical mechanical defects residential, commercial industrial sites. Assisted implementation operations, maintenance capital programs. Counted verified orders picked ensure accuracy. Ensured customer satisfaction providing highest quality products ensuring equipment properly installed working correctly. Planned work determined appropriate tools equipment. Processed work orders prioritized jobs. Provided equipment installations developing residential community 40 units, working successfully according project plans quality standards. Reviewed project drawings perform installation activities according specifications. Assisted management business operations maintaining records files, preparing cost inventory reports, ordering supplies. Managed work little supervision. Drafted detailed drawings structures, specifying dimensions materials needed. Developed monitored internal financial budgets. Reported status design process cost analysis project manager. Drafted technical write-ups proposals projects. Reviewed completed reports, plans, estimates calculations accuracy. 12/2009 06/2012 Company Name － City State Construction Manager Qualified competitive subcontractor bids prior execution contracts. Carefully coordinated plans specs using marketing programming standards. Facilitated processing RFI's, submittal samples among general contractor, owner owners consultants. Managed rights way, easement dedication processes. Educated general contractor personnel quality standards throughout construction process. Obtained notices completion compliance certifications construction administration consultants. Acted liaison landscape architects general contractors. Submitted project closeout documents accordance contract. Assigned projects tasks employees based competencies specialties. Followed competent execution project plans providing proper tools equipment construction personnel. Performed construction site pre-inspections coordinated post-construction audits. Accurately provided status information project progress project management.Led managed resolution issues project construction commissioning phases. Assisted project manager bidding new jobs projects. 07/2008 12/2009 Company Name － City State Pre-Production Manager Carefully coordinated plans specs using marketing programming standards. Acted liaison landscape architects general contractors. Developed highly empathetic client relationships earned reputation exceeding sales goals. Computed accurate sales prices purchase transactions. Performed construction site pre-inspections coordinated post-construction audits. Defined project deliverables monitored status tasks. Drafted action plans led meetings department executives review project status proposed changes. Served single point contact project scheduling changes. Addressed customer questions concerns regarding products, prices availability. Developed slideshows forms media present project progress executive team. Trained sales teams educational products seminars special events. Answered customers' questions products prices, availability, uses credit terms. Determined cost pricing proposals bids.Estimated quoted prices, credit contract terms, warranties delivery dates. 03/2006 11/2008 Company Name － City State Real Estate Agent Counseled customers market current status residential land markets. Guided home buyers sellers process short sales. Educated clients current real estate market answered questions had. Developed excellent rapport custom builders expand opportunities growth. Wrote contract documents, purchase agreements closing statements. Assisted developing marketing material properties. 05/2003 11/2008 Company Name － City State Executive Assistant Manager Qualified competitive subcontractor bids prior execution contracts.. Carefully coordinated plans specs using marketing programming standards. Drafted meeting agendas, supplied advance materials executed follow-up meetings team conferences. Cleaned construction areas avoid hazards. Performed heavy labor ditch digging, paving hauling. Continually cleaned work areas equipment. Discussed design standards procedures directors design architecture. Created oral written presentations project designs proposals. Defined project deliverables monitored status tasks.Updated managed project databases. 05/2008 06/2008 Company Name － City State Sales Associate Counseled customers market current status residential land markets. Coordinated appointments prospective buyers showcase houses plots. Wrote contract documents, purchase agreements closing statements. Assisted developing marketing material properties. Actively follow-up prospects hot leads. Followed prospects throughout sales process. Gathered, distributed maintained materials marketing plans. Education 2004 Gettysburg College － City State US Bachelor Arts Business Management Coursework Economics Coursework Computer Science",CONSTRUCTION
"CONSULTANT Summary Accomplished Senior Business Systems Analyst 10 years business process, project management, technology experience fortune 500 companies. Recognized success driving projects highest level complexity, critical business value, corporate visibility. Highlights International Institute Business Analysis (IIBA) Certification August 2011 MCDST Certification Microsoft Certified Desktop Support Technician August 2007 Lean Six Sigma Certification May 2013 Demonstrated skills business systems analysis, project management, process analysis improvement, data analysis mining, inventory control, quality assurance Experience Consultant 06/2013 Current Company Name City State Trained internal personnel process awareness, execution, documented mission critical processes Analyzed business process workflows identified improvement opportunities Identified control gaps, determined root causes, ensured appropriate controls enhanced implemented Installed secured Cisco Netgear routers triaged internet connectivity issues POS systems Senior Business System Analyst 10/2011 05/2013 Company Name City State Served change case management liaison Cardinal Health's medical products pharmaceutical distribution stakeholders enterprise IT groups Provided SME guidance support business functional users existing prospective SAP-related business processes Provided business process analysis recommended workflow design solutions informed work teams process improvement re-engineering strategies Updated maintained documentation process improvements process performance Researched SAP CRM 3.0, CRM7.0 ECC6.0 system issues documented opportunities improvement Gathered business requirements business partners SAP CRM system enhancement business continuity purposes Documented UAT Plan large project worked UAT Team ensure acceptance criteria requirements included UAT task plan Tracked reported system user acceptance test errors management developers Uploaded maintained documents SharePoint knowledge base training purposes Managed SAP CRM6.0 CRM7.0 skill group, escalation rule changes, service profiles, BP profile categorization schema changes maintenance enhancement Analyzed business data applied analytical tools interpret data Created reports using Business Objects functionalities, including like multiple data providers, prompts, slice dice Ensured testing activities enabled applications meet business requirements systems goals Lead discussions development business teams capture business requirements, stories, use cases, business flows acceptance criteria Senior Lead Consultant Manager 02/2011 10/2011 Company Name City State Provided MS Office 2010 Windows 7 deployment consulting support package installation support application patch updates via SMS enterprise deployment tools Managed team responsible analysis, definition, specification, development, testing, documentation, installation new existing applications Led maximized e-commerce sales achieved goals customer satisfaction levels Analyzed monitored sales revenue generation website traffic Ensured successful launch, implementation operations website Provided packaging scripting applications via distributed desktops laptops across large, distributed enterprise environment Provided Tier II III support escalated issues, troubleshooting, documented failed deployments Worked cross functional teams internally IT business end-users IT Technician Business Analyst 08/2010 12/2010 Company Name City State Facilitated conducted (JAD) Joint Application Design Sessions determine business requirements bringing stakeholders IT Team common platform Provided detailed mapping current future state process workflows Created reports using SQL Server reporting services Identified prioritized process system improvements designed reduce costs increase productivity Coordinated researched detailed definition mathematical models Demand forecast Optimization models Replaced current backup/recovery system enterprise solution provide reliable data backup/recovery solution meet enterprise SLA requirements Documented use-case scenarios what-if scenarios mark process Worked Quality Assurance Team create execute Unit, System, User Acceptance Plan test case scenarios IS Application Support Business Analyst 04/2010 07/2010 Company Name City State Analyzed current state process Promotion Item Forecasting identified opportunities improvement Organized information system policies procedures meet audit requirements Prepared statistical sections protocols, statistical analysis plans, programming specifications phases study design Developed Managed Care financial goals specific hospital's unique services, costs market demographics Developed maintained professional business relationships medical staff, Chambers Commerce, local employer groups Leveraged Data Stage Tools, including Infosphere DataStage Designer Infosphere DataStage Director developing jobs view log files execution errors Implementation knowledge HIPAA code sets, ICD-9 ICD-10 coding Defined ICD-9 ICD-10 mapping process using GEMs (General Equivalency Mapping) crosswalk file Interacted surgeons, doctors nurses regarding equipment app crashes OR Collaborated regulatory, clinical, quality assurance, bio-analytical, programmers data managers monitoring on-going clinical trials, including database locks un-blinding Collaborated business units assess impact business requirements reach consensus alternative solutions necessary maintain consistent flexible architecture Organized participated Scrum meetings team members Project Manager Business Analyst 03/2008 06/2009 Company Name City State Served project manager role ensure key responsibilities carried accordance defined expectations Ensured project deliverables met defined expectations completed within baseline time scales budget Certified Safety, Health Environmental standards achieved required statutory regulatory conditions met Provided regular timely reporting project progress sponsors stakeholders Proactively managed project issues risks, mitigating necessary Managed changes project without unduly affecting stated objectives benefits Established Scrum project management process assisted team meet sprint story goals. Served business analyst role identify opportunities system enhancements assist planning implementation Facilitated relationships third party vendors, carriers, affiliates meet improve SLA time-lines licensing process Partnered procurement team identify assets risks assets (risk assessment) Liaison ensure contract requests moved process timely manner Monitored batch processing made corrective actions required Reviewed business requirements, system functional requirements, developed systems specifications Assisted customers establishing methods trade files partner using Cyclone SFTP AS2 performed testing every installation Triaged customer issues regarding FTP, trading files, connection error issues, including EDI Transaction Sets Business Analyst Project Manager 02/2006 02/2008 Company Name City State Established managed demand management program technology organization improved optimization use IT resources Provided SME guidance compliance issues requirements testing phases Established enterprise-wide governance structure technology demand management program enabled effective decision-making management IT stages planning, delivery, operations Responsible running data profiling reports developing reports using SQL DataStage Worked phases data warehouse development Product Lifecycle Management, including gathering requirements testing, implementation, support Collaborated management changing requirements business processes order disseminate data four different development teams (both internal external) identified potential risks on-going basis Led feed-back sessions stakeholders solidify business requirements gain management approval prior design phase project Business Analyst 11/2004 12/2005 Company Name City State Provided underwriting experience interpret requirements business user community order accurately develop OOMC's first automated production underwriting (AUDS) engine Worked closely project sponsor build 500 test cases facilitate vendor proof concept (ILOG/France) prior vendor selection contractual engagement Selected work hand-in-hand pricing manager documenting Enterprise Pricing Requirements creating AUDS message table Ensured testing activities enabled applications meet business requirements systems goals participated user acceptance testing prior Go Live date Warehouse Dock Specialist Trainer 01/2000 01/2004 Company Name City State Unloaded loaded trailers freight ensured necessary paperwork attached shipment freight Dispatched loaded freight trucks yard delivery Trained new dock workers proper handling freight forklift driving Ensured OSHA regulations enforced continuous basis Education Bachelor Science Network Communication Management 2005 DeVry University City State USA Skills Demonstrated, Hands-On Experience in: Lean/Agile, SDLC, Waterfall, Agile, ITIL, GAP Analysis, UAT, Business Requirements, Process Improvement, Process Mapping, Demand Management, Resource Management, Project Management Lifecycle.",CONSULTANT
"AVIATION SUPPLY TECHNICIAN Summary I Supply Chain Operations manager invaluable knowledge managing projects, resources staff effective efficient manner. I highly focused comprehensive understanding operations management, contracting, logistics, procurement, supply chain. I consistent proven track record successfully employing best practices improve efficiency, reduce operating cost increasing performance within budget. I committed identifying implementing continuous improvements operations. I currently looking new challenging position. A position make best use existing skills experience also personal amd professional development. Highlights Strategic planning Global strategic sourcing Negotiations expert Procedure development Analytical Personable Team building Cost reduction containment Multi-site operations Process improvement strategies Inventory control Initiative leadership Contract management Manage service relationships Productivity improvement specialist Flexible Dedicated Microsoft Office Suite expert Troubleshooting problem solving Contract review recommendations Client relationships Budget development Prepare reports, charts, brriefings Skills Full understanding applicable policies, procedures, rules, regulations. Strong knowledge Supply Chain Management fundamentals Strong knowledge interfacing departments' processes priorities Uses focused listening understand others' perspectives Learns new informations skills quickly Strong performance improvement equipment reliability focus Demonstrated ability apply applicable codes regulations Demonstrates initiative proven ability effectively manage cost business Technical Proficiency assigned function specialty Eleven (11) plus years Supply Chain procurement experience Accomplishments Created critical KPIs track improve on-time delivery, customer issues safety statistics. Lowered freight rates 20% negotiating manufacturers transportation department. Increased on-time deliveries 30% within first year employment. Recipient New Orleans Federal Executive Board's Distinguished Service Award outstandingAdministrstive Support Achievement Award May, 2011. Experience Aviation Supply Technician July 2011 December 2014 Company Name － City State Mobility Transportation Specialist July 2011 December 2014 Company Name － City State Reviewed new customer orders requests manually entered data centralized database. Conducted qualitative quantitative analysis logistics operations using simulation models tools. Negotiated contracts outside providers minimize costs company customers. Oversaw scheduling day-to-day activities 10-15 transportation employees. Manually created shipments, assigned carriers dispatched shipments. Forwarded client-related quality service issues appropriate manager resolution. Communicated emergencies, delays due weather carrier schedule changes customers supervisors. Coordinated rush orders order changes. Resolved problems customers, warehouses carriers. Acted liaison logistics, carriers customers. Coordinated returns origin interim transportation departments. Wrote weekly monthly global transportation reports. Produced bills lading updated shipment status information. Monitored shipments guarantee on-time delivery. Completed necessary customs documents paperwork. Oversaw organizing product storage stockyard areas. Drafted reports every day present accomplishments progress management. Exhibited strategic leadership foresight support long-range sales growth. Built partnerships local organizations increase company offerings improve services. Synthesized project findings actionable recommendations demonstrable effects business performance. Prepared invoices customers logistics department end every month. Program Support Clerk March 2010 July 2011 Company Name － City State Movement Control Coordinator June 2010 August 2010 Company Name － City State Letter Carrier September 2009 March 2010 Company Name － City State SUpply Chain Management Technician/ Aircraft Maintenance July 2003 July 2009 Company Name － City State Education MBA Management 2014 University Phoenix － City State United States BBA Integrated Supply Chain Operations Management 2012 University Phoenix － City State United States Coursework Business, Management Communications Coursework Business, Supply Chain management High School Diploma 2001 St. Augustine High School － City State 70119",AVIATION
"LICENSED UNITED HEALTHCARE INSURANCE SALES AGENT Summary Talent identifying customers' needs referring appropriate company products services demonstrating ability gain customers' trust providing exceptional follow up, leading increased sales repeated referral business Expertise resolving escalated customer service issues quickly effectively solving customers' challenges. Track record assisting Customer Service Sales dept. achieving potential using implementing experience, increasing sales 13.46% goal also interacting levels management improve customer business satisfaction. Secured 65 Shared Success Awards; Received several Sales Agent month Awards; Awarded numerous prize/gifts, awards consistently meeting/exceeding sales goals, successfully closed referred products maintained weekly monthly KDM QA Scores 100%. Skills Time Management, Effective Communication, Trouble Shooting, Problem Solving, Cloud technology, Skype, Proficient, Microsoft Office Suite, Instant Messaging, Web Chat, Negotiating, Up-sell, Cross-Sell Ability, Outlook Email, Lotus Notes, Quicken, QuickBooks. Experience Licensed United Healthcare Insurance Sales Agent Sep 2014 Oct 2015 Company Name － City State Provided services clients changing updating healthcare insurance needs upselling/cross selling variety health insurance products. MA, MAPD, MED Sup PDP's groups individual consumers geared fit healthcare needs. Assists outbound campaigns ensure customer satisfaction. Demonstrates prospecting skills, meets exceeds sales goals. Delivers exceptional customers service consumers develop build new client relationships implementing strong people skills product knowledge gaining customers trust building rapport following adhering hipaa guidelines company policy. Account Executive Sales Agent/FedEx Account Mar 2014 Sep 2014 Company Name － City State Responsibilities included maintaining deepening existing customer relations. Made outbound telephone calls engage customers new products services would develop value propositions meet business needs also Increasing volume existing customers. Successfully delivered Client's family services implementing well developed sales skills, collaboration, effective negotiation. Conducted daily rapport building customers using consultative sales approach maintaining regular contact designated accounts established sales process requirement. Licensed United Healthcare Insurance Sales Agent Sep 2013 Mar 2014 Company Name － City State Provided services clients changing updating healthcare insurance needs upselling/cross selling variety health insurance products. MA, MAPD, MED Sup PDP's groups individual consumers geared fit healthcare needs. Assists outbound campaigns ensure customer satisfaction. Demonstrates prospecting skills, meets exceeds sales goals. Delivers exceptional customers service consumers develop build new client relationships implementing strong people skills product knowledge also gaining customers trust building rapport following adhering per hipaa guidelines company policy. Customer Service Agent Apr 2013 Sep 2013 Company Name － City State Functioned primary resource handling pharmacy pharmacist contacts via telephone ranging routine complex, regarding insurance authorization, benefits, claims, general assistance. Duties performed related resolution adjudicated prescription claims regards member eligibility, benefits parameters applied, determination prior authorizations overrides exceptions systems. Deliver exceptional customer able complete calls expeditiously accurately assurance/confidence, accuracy, professionalism every member/pharmacy/pharmacist interaction fast-paced call environment adhering HIPAA CMS compliance regulations. Customer Service Task Specialist Jul 2006 Aug 2008 Company Name － City State Made contact Creditors new existing clients daily open/update accounts; negotiated account terms clients; added, updated modified PIF creditors client profiles. Collected processed modified payments ACH amounts dates; educated advised clients new counter proposals. Consistently demonstrated effective customer service meeting/exceeding quota goals 200 inbound/outbound calls daily collaborating customer care depts. amp; manager enhance customer service. Education Training Completed various courses seminars customer service, call center simulations sales strategies, banking terminology teller role/ lockbox operations, goal-setting, public-speaking computer skills: Banking Customer Service Training Certificate. Wachovia Bank NA; Charlotte, NC: Web/ IVR Certificate (2008) Central Piedmont Community College Charlotte, NC: Career Readiness Silver Certificate 2013 Goodwill Career Development Center － City State Computer Office Information Systems Certificate 2001 Central Piedmont Community College － City State High School Equivalency Diploma 2001 Central Piedmont Community College － City State 3.75 Skills approach, banking, benefits, call center, CMS, Client, clients, customer relations, customer satisfaction, customer service, Customer Service Training, customer care, PDP, Email, fast, goal-setting, Information Systems, insurance, IVR, Lotus Notes, MA, Messaging, Microsoft Office Suite, Office, Outlook, Negotiating, negotiation, people skills, Problem Solving, proposals, public-speaking, QuickBooks, Quicken, rapport, requirement, sales skills, selling, sales, seminars, telephone, Time Management, Trouble Shooting",HEALTHCARE
"LIGHTING DESIGNER Professional Summary Computer savvy proficient design tools Architecture Electro-Mechanical Design [Job Title] continually searches new inspiration stays savvy current design trends. Proficient Adobe InDesign, SketchUp Rhino. [Job Title] whose multi-faceted specialty ranges design accessories furniture lighting design. Motivated Visual Merchandising Designer involved stages design product inception development production. Results-oriented [Job Title] delivers cutting edge creative designs within strict time frames. Organized Interior Designer adept multi-tasking developing creative solutions. Successfully coordinates vendors manages construction teams ease. Skills Building codes knowledge Complex problem solving Strong analytical ability Excellent attention detail Commercial interior design Working drawings procedures Space planning methodology Design process Carpentry Sketching Rendering Digital drafting 3D rendering software Proficient SketchUp Work History Lighting Designer 12/2013 11/2014 Company Name – City State Interfaced design team members, including contractors, consultants, fabricators, architects regulatory agencies. Specified proper products materials project. Carefully reviewed contractor submittals finish materials. Specified proper products materials project. Prepared construction documents details implement design concepts. Originated developed creative design concepts. Architectural Electrical Design/Drafter 03/2008 12/2013 Company Name – City State Architectural Electrical Design/Drafting. Successfully resolved complex technical design issues. Interfaced design team members, including contractors, consultants, fabricators, architects regulatory agencies. Carefully reviewed contractor submittals finish materials. Specified proper products materials project. Originated developed creative design concepts. Prepared construction documents details implement design concepts. Architecture Intern 05/2007 02/2008 Company Name – City State Consulted clients determine architectural preference meet overall design goals. Interfaced design team members, including contractors, consultants, fabricators, architects regulatory agencies. Carefully reviewed contractor submittals finish materials. Specified proper products materials project. Facilitated requests regarding product information, installation methods product upgrade options. Originated developed creative design concepts. Prepared construction documents details implement design concepts. Senior Electro-Mechanical Designer CEO 01/1990 01/2005 Company Name – City State Raytheon E-Systems. Motorola. Cadence. Consulted clients determine architectural preference meet overall design goals. Researched industry area green building environmental design. Assisted clients budget considerations regarding products materials. Successfully resolved complex technical design issues. Interfaced design team members, including contractors, consultants, fabricators, architects regulatory agencies. Facilitated requests regarding product information, installation methods product upgrade options. Originated developed creative design concepts. Prepared construction documents details implement design concepts. Senior Electro-Mechanical Designer 02/1986 11/1989 Company Name – City State Successfullyresolved complex technical design issues. Interfaced design team members, including contractors, consultants, fabricators, architects regulatory agencies. Specified proper products materials project. Originated developed creative design concepts. Prepared construction documents details implement design concepts. Design/Drafter 05/1980 01/1986 Company Name – City State Consulted clients determine architectural preference meet overall design goals. Successfully resolved complex technical design issues. Interfaced design team members, including contractors, consultants, fabricators, architects regulatory agencies. Specified proper products materials project. Originated developed creative design concepts. Prepared construction documents details implement design concepts. Education Bachelor Fine Arts Interior Architecture 2013 The University North Carolina City Interior Architecture BIM Design Graphics coursework Continuing coursework Sustainable Design Architecture coursework Color Theory Perspective course Historic Conservation Adaptive Re-use Sustainable Design Practices Energy Efficiency Building Envelope Historic Preservation sustainable design practices energy efficiencies building envelope Associates Applied Science Architecture Technology Wake Technical Community College Applied Science Architecture Technology Recipient Home Builders Association Scholarship Recipient Merit Scholarship Building Construction seminar BIM Design Graphics coursework Architecture coursework Officer Architectural Club Construction Materials Methods Building Codes Solar Technology Civil Engineering Construction Estimating Project Management Drafting Certificate Electrical Mechanical 1980 Island Drafting Technical Institute City State Accomplishments Lighting Design Rex Hospital Duke Stadium Press Tower Skills AutoCAD, Cadence, Client, Documentation, Drafting, Estimating, Leadership, Team lead, Lighting, Materials, meetings, Motorola, presentations, Press, Project Management",DESIGNER
"Professional Summary Detail-oriented, enthusiastic educator 12 years experience Higher Education, skilled designing curriculum various faculty members aim integrating technology meaningful ways. Seeking position Instructional Design professional I organize, plan, implement effective educational practices. Exceptional ability manage multiple projects deadline-driven, dynamic environment; Enthusiastic new ideas experiences. Experience Special Instructor Composition Administration June 2008 Current Company Name － City State Design first-year Composition curriculum, assists least 25 faculty instructors Composition semester. Using Learning Management System Canvas, created common College Composition course shell template. This involved collaboration IT order design deliver effective course. This available user Canvas immediate use. Currently used 25 faculty members. Modified documents within common College Composition curriculum accessible meet ADA regulations. Train, supervise, mentor new instructors College Composition, providing curriculum deliver. Implement professional development opportunities workshops, many focus upon effective use technology within classroom, including using various Learning Management systems helpful ways. Serve liaison English Department Center Advising Student Achievement well Division Student Affairs implement early intervention retention program called Early Performance. This entails recruiting participants creating documents train faculty participate. Plan, implement, monitor, assess various courses consistent Colorado State University objectives. Design test instructional methods utilize technology classroom meaningful ways. Collaborate team Composition faculty write organize anthologies used Composition classrooms across campus (some used across nation). Supervise, manage, train new Composition instructors, including planning, organizing, facilitating week-long Orientation year. Assess ensure instructors meet objectives goals courses. English Instructor January 2007 May 2008 Company Name － City State Planned, implemented, assessed various Composition courses, maintaining University objectives goals. Planned facilitated First Year Experience recitations, helping Freshmen understand culture UNC successful University environment. Designed presented variety professional development opportunities, including workshops matching teaching strategies various learning styles. Improved student writing skills tutor University Writing Lab. Graduate Teaching Assistant January 2005 December 2006 Company Name － City State Taught College Research, four sections Taught Freshmen Composition, four sections Taught 20th Century British Literature (English 356) Dr. Sharon Wilson, one section Designed, implemented, assessed lessons assignments composition literature classes Collaborated instructors curriculum needs best practices. Language Arts Teacher August 2002 July 2004 Company Name － City State Taught English 9, English 10, Creative Writing, Argumentation Debate, Mythology Science Fiction. Designed, implemented, assessed lessons focused variety writing assignments including personal narrative, literary analysis, poetry, short stories, creative writing, business letters, persuasion, argumentation, research essays using MLA documentation. Provided assistance throughout drafting process development writing samples. Maintained strong connections parents, colleagues, administration relating progress success student performance well various programs. Sponsored Forensics Speech Debate Team throughout 2003-2004 school year including practices tournaments. Led several successful individuals triumph various categories. Critiqued individual performances judged numerous tournaments. Directed successful winter drama production ""A Christmas Carol"" resulting additional funds Drama program. Education Master Arts English DECEMBER 2006 University Northern Colorado － City State GPA: Recipient Dean's Citation Excellence Award Nominated Dean's Outstanding Thesis Award English Recipient Dean's Citation Excellence Award Nominated Dean's Outstanding Thesis Award Bachelor Arts English Education DECEMBER 2001 Colorado State University － City State GPA: Cum Laude English Education Cum Laude CURRENT Certificate Teaching Technology Distance Learning: Colorado State University Online Plus City State Accomplishments st edition (2009). Professional Development Facilitation Plan facilitate bi-monthly workshops continuing Graduate Teaching Assistant instructors; Plan facilitate bi-monthly workshops first-year Graduate Teaching Assistant instructors; Established maintain relationship visiting professors Vietnam's Foreign Trade University, offering instruction Composition curriculum navigation LMS (Writing Studio). Develop materials dissemination among Composition Faculty Student Affairs/CASA's Early Performance program. Publications Formal Presentations PASS Oct 2015: ""Pathways Academic Student Success"" EP 2015: Early Performance Student Retention: 7 The Role Composition Instructors"" CCCCs 2014: ""Student Perceptions Power Behind Podium"" PDI 2013: ""How Can Instructors Use Questions Promote Critical Thinking: Now That's Good Question"" PDI 2011: ""Designing Effective Writing Assignments"" MLA 2006: ""Iron Eggs Iron Ages: Reading Space"" SMLA 2006: ""Goddess House"" Five Cs 2006: ""Research Notebooks"" Five Cs 2005: ""Kinesthetic Sentences"" Publications In conjunction CSU Composition Program: Ethics Higher Education (2013) Internet Social Media? (2011) Rhetoric Green 2nd edition (2010) Rhetoric Green 1 Skills ADA, Canvas, Creative Writing, creative writing, Critical thinking, documentation, drafting, English 9, English, essays, Fiction, focus, funds, instruction, instructional design, letters, mentor, organizing, persuasion, poetry, progress, recruiting, Research, shell, short stories, Speech, Teaching, time management, workshops, writing skills, Composition",ARTS
"SR. CAMPUS RECRUITER Summary Solutions results driven professional 10 years high volume recruitment experience across multiple disciplines industries. Recognized known commitment excellence delivering high quality service. Highlights Full Life-Cycle Policy Development Organization Project Management Social Media Recruiting Behavioral Interviews EEO OFFC Competent Profitability Analysis Skype Adobe Connect Interviews Manage Facilitate University Information Session Metrics Reporting SWOT Analysis CRM Proficient Pre-screening Reference Background Coaching Supervision Virtual Recruitment Facilitate Manage Open House Events 80% Peak Season Travel Recruitment Planning Experience Sr. Campus Recruiter August 2009 April 2016 Company Name － City State Utilize social media, referrals, marketing materials, university recruitment, information sessions, open house virtual events applicant sourcing pipeline Create monitor key metrics applicant tracking, admissions, student yield utilizing DMAIC model Perform cost profitability analysis functional cost reporting support recruitment budget Managed maintained annual budget $300,000 $335,000 recruiting, marketing, awards, events travel assignments Write update recruiting policies needed Develop local regional recruitment travel southeast (NC, SC, VA, WV, FL, TN, GA) Lead Recruiter (Seasonal) March 2015 August 2015 Company Name － City State Manage full cycle recruiting, hiring, marketing placement teachers, Instructional Coaches Instructional Assistants throughout Charlotte Mecklenburg County ""Read Achieve"" summer program. Track metrics related recruiting (e.g., candidates yielded source, time hire, etc.) evaluate various strategies improve hiring efficiency Lead team 3 recruiters 1 recruiting coordinator Sr. Recruiter October 2007 March 2009 Company Name － City State Managed phases recruitment, including defining hiring management needs posting available positions Utilized job boards, referrals, 3rd party vendors, advertisements, open house events candidate sourcing pipeline Supported managed monthly 200 requisition load multi-level call center environment 20-day TTF goal for: Sprint, Sealy, Aetna AT&T BU's Created monitored key metrics regarding staffing cost/efficiency, TTF, recruiting agency effectiveness diversity hiring needs utilizing DMAIC model Conducted interviews, reference background checks job applicants Maintained managed recruiting budget $7,000 brand awareness, travel events Employment Specialists September 2004 October 2007 Company Name － City State Maintained supported workbench 100-150 requisitions (exempt non-exempt) within southeast, southwest areas country 30>60>90 TTF goal Prepared reviewed background drug screens processed offer acceptance Drafted job descriptions created new job classifications Pre-screened job applicants, coordinated weekly travel itineraries applicant interviews Performed employment, background reference checks Effectively coach hiring managers applicant tracking PeopleSoft Education MA Human Resources 2004 Webster University － City State Human Resources BA Education 1997 South Carolina State University － City State Technical Skills Microsoft Office: Word, Outlook, PP, Excel, Vurv, Taleo, Banner, Brass PeopleSoft, HireExpress, SAP HRIS Policy, FMP",BPO
"HR SPECIALIST Highlights Staffing recruiting professional Interviewing expertise Recruiting Personnel records maintenance Affirmative Action compliance Fluent [Language] Detail-oriented Microsoft Office Suite expert People-oriented Experience 07/2015 Current HR Specialist Company Name － City State Assisted establishment hiring process currently use George's Employment Training Center. Assisted creation implementation first electronic hiring process within George's pre-printed new hire's SSN, address, date name decreased time hire someone 1 hour 30 minutes, average. Assisted development first electronic application production hiring. Explain terms position new hires, salary, hours, dress code, job description, etc. Responsible onboarding new employees, includes administering new, hire paperwork, E-Verify, I-9 Verification. Establish maintain relationships HR managers stay abreast current future hiring. Coordinated driver-recruiting process. 10/2010 07/2015 HR Specialist Company Name － City State Assisted Managers staffing compliance 16 area locations. Staff, insure compliance training completed, track assignments, evaluations, system access terminations Tyson clerical industrial temp pool, 100 people direct reports. Assisted development piloted first electronic application production hiring. Collaborated Team develop detailed processes non-discretionary, discretionary, professional hiring. Reviewed every I-9 E-Verify errors. Ran completed E-Verify new hires. Knowledgeable SAP, ADHOC, Training Events e-Recruitment data entry Reporting. 03/2009 10/2010 HR/Benefits Clerk Company Name － City State Analyzed employment-related data prepared required reports. Developed reports employee headcount, monthly HR reports quarterly training reports. Managed aspects employee life cycle process, including boarding. Communicated duties, compensation, benefits working conditions new hires. Ensure new hire files complete accurate. Worked extensively SAP verified data entered accurate. Explained human resources policies procedures employees. Conducted telephone onsite exit interviews employees. Worked 401(k) administration, FMLA areas insurance benefits. Generated employee-tracking reports month. Managed communication regarding employee orientation open enrollment Benefits. Ensured enrollment new hires Tyson's insurance plans. 08/2007 03/2009 HR Clerk Company Name － City State Maintained open position postings. Maintained customer service focus employees applicants levels organization. Verified applicant references employment history. Experienced multiple line telephones, handling routine inquires, directing calls taking messages. Distributed appropriate employment documentation various plant locations. Maintained accurate information outgoing files locations. Entering initial data, prepare hire rejecting SAP well making necessary changes recruitment side SAP. Generating reports. Verify applications complete. Provide assistance applicants completing application. Translate Spanish necessary. Ensured compliance laws followed. 10/2006 03/2007 Receptionist Company Name － City State Managed receptionist area, including greeting visitors responding telephone in-person requests information. Maintained front desk reception area neat organized fashion. Served central point contact outside vendors needing gain access building. Made copies, sent faxes handled incoming outgoing correspondence. Posted open positions lobby Workforce. Worked diverse labor pool. Ensure applications completed compliance standards. Explained application process applicants. Scheduled interviews on-boarding process. 09/2005 10/2006 Administrative Assistant Company Name － City State Greet receive visitors. Answered heavy phone traffic. Maintained inventory office supplies. Coordinated CPR classes customers staff. Assisted staff coordinating meetings telephone conferences. Education 2001 Diploma Rogers High School Skills Benefits, central point contact, clerical, conferences, CPR, customer service, data entry, directing, documentation, fashion, faxes, focus, hiring, human resources, HR, insurance, inventory, meetings, access, office, neat, policies, processes, receptionist, reception, Recruitment, recruiting, Reporting, SAP, Spanish, staffing, taking messages, telephone, telephones, phone, Type",HR
"ASSISTANT BANKING CENTER MANAGER Accomplishments Outstanding Bank Manager Experience Company Name January 2011 October 2014 Assistant Banking Center Manager Oversaw team five bankers executed sales activities; established achieved sales goals effective sales management techniques. Recruited, trained, mentored staff client profiling, conducting sales meetings, closing deals. Exceeded goals expectations; conducted skills assessment, performance management, development feedback, coaching employees sales force. Utilized consultative sales approach define customer goals develop solutions cultivated strong relationships customers. Managed day-to-day branch operations, including problem resolution, customer service, sales, over-seeing banking center team Responsible maintaining compliance operation issues, audits branch, specific applicable federal, state, local laws, regulations, well Comerica policies procedures Ensured reconcilements balanced items resolved timely basis, proof corrections, NSF return items, Reg D, Reg CC, large item review, teller balancing, monitoring correction Oversaw servicing customer accounts ensured changes handled timely manner, including research requests and/or additional information requested Researched, wrote reviewed operating procedures keep branches deposit operations up-to-date policies procedures Assigned additional branches oversee overall operational performance train managers employees set standards perform procedural activities per Comerica standards Assisted Regional Operations Manager support special projects, including currency reporting company wide Process Procedure Manual new assistant managers employees Provided training education staff members regarding fraud, operational risk, robbery, privacy/information protection, cash control negotiable items, operational tasks Sourced fund business loans mortgage products, developed team members lending knowledge various products solutions Company Name March 2008 March 2010 Wells Fargo Company Licensed Financial Specialist Top Sales Producer December 2009, Top Small Business Accounts Opened May 2009 Exceeded monthly production goals $1,000,000 demand deposits, $100,000 investment referrals, $150,000 credit lines; opened maintained demand deposit time accounts, sold insurance products, fixed annuities Initiated, structured, closed mortgage loans business lines credit; referred customers brokerage services cross-functional opportunities Initiated team efforts staff achieve sales goals, operational excellence issues sales meetings and/or assisting customers Company Name November 2006 September 2007 Accredited Home Lenders, Field Account Executive Solicited brokers acquire subprime loan packages funding establish wholesale mortgage market share company Surpassed market share objectives loan volumes $6,000,000 per month, exceeding company profit goals account executives Company Name July 2000 October 2006 Senior Loan Officer Windsor Capital individual Top Producer Month July 2005, Windsor Capital Platinum Club 2004 2005, Gold Club 8 x's 2003 2005, Silver Club 8x's 2003 2005, Windsor Capital Branch Top Producer 2003, 2004 2005 Hired, managed, trained new loan officers mortgage production sales Funded $100,000,000 mortgage loans single multi-family properties Partnered title companies, real estate agents, contractors, escrow officers solicit new clients generate mortgage loans Education University Michigan, College Engineering BS Electrical Computer Engineering Education Licenses: University Michigan, College Engineering, BS Electrical Computer Engineering University California 2015 Certificate Project Management City State US University California Irvine, Certificate Project Management 2015 Microsoft Project, Excel Word proficient Certifications Wachovia Bank, N.A., Wells Fargo Company Licensed Financial Specialist March 2008-March 2010 University California Irvine, Certificate Project Management Professional Affiliations Windsor Capital individual Top Producer Month Windsor Capital Platinum Club 2005, Gold Club 8 x's 2003 2005, Silver Club 8x's 2003 2005, Windsor Capital Branch Top Producer 2003, 2005 Presentations Product Presentations Skills Loans, Mortgage, Sales, And Sales, Mortgage Loans, Clients, Escrow, Multi-family, Real Estate, Sales Goals, Sales Meetings, Accounts And, All Sales, Audits, Basis, Cash, Closing, Coaching, Consultative Sales, Customer Accounts, Customer Service, Effective Sales, Lending, Operations, Operations Manager, Performance Management, Problem Resolution, Receptionist, Reconcilements, Retail Sales, Sales Activities, Sales Force, Sales Management, Securities, Solutions, Training, Annuities, Brokerage, Credit, Top Sales, Account Executive, Field Account, Market Share, Subprime, Excel, Microsoft Project, Project Management, Word",BANKING
"BUSINESS PROCESS ANALYST Summary Business Process Analyst highly effective incorporating creative leadership skills achieve business objectives. Directs projects improve efficiency meeting deadlines budget requirements. Experience 03/2017 Current Business Process Analyst Company Name － City State Design implement internal audit practices identify, mitigate resolve HR exposure. Manage testing internal audit controls tracking status gaps corrective actions. Maintain audit schedule, partner HR Risk Manager Corporate Internal Auditors ensure on-time completion audits. Provide objective, risk-based evaluations effectiveness company policies procedures. Oversee annual reporting, including AAP, EEO-1 Vets 100. Prepare present quarterly executive reports CPO. 10/2015 03/2017 People Infrastructure Operations Coordinator Company Name － City State Acted primary point contact North American new hires. Administered applicant tracking system update, audit maintain candidate data. Managed onboarding process new hires North Latin America regions. Created sent offer packets new hires. Partnered members People Team ensure smooth integration new hires company. Worked HRIS Payroll teams create new hire accounts. Supported Talent Acquisition team projects global basis identifying documenting existing team processes, researching reporting industry best practices, carrying project tasks. 02/2015 10/2015 Operations HR Specialist Company Name － City State Managed aspects hiring process recruiting onboarding, including administration applicant tracking system, preparation employment agreements new hire orientation. Provided support various recruiting campaigns, including Stack Overflow local career fairs. Managed company PEO day-to-day operations group benefits program. Acted liaison employees PEO escalated tickets questions necessary. Maintained personnel files. Processed semi-monthly payroll. Reviewed employee expense reports compliance company policy. Assisted administrative functions, including ordering office supplies, overseeing facilities processes, maintaining record IT equipment handling correspondence. Assisted monthly sales commission calculation. Planned secured vendors company events. 08/2013 02/2015 English/Language Arts Department Chair Company Name － City State Attended countywide department chair meetings led monthly department meetings disseminate information members school's English/Language Arts department. Attended countywide Discovery Education professional development member Teacher Leader Corps facilitated school-based professional development modules student engagement use technology. Participated Leadership Team School Improvement Plan Committee development school's mission, vision, values statement. Interviewed department applicants made recommendations candidates. 8th Grade English/Language Arts Teacher, Martin Gifted Talented Magnet Middle School. 03/2012 02/2015 English/Language Arts Teacher Company Name － City State Planned implemented daily lesson plans accordance Common Core State Standards eighth grade English/Language Arts. Differentiated instruction collaborated specialists support needs learners. Utilized variety methods communicate parents families students. Created appropriate formative summative assessments analyzed data identify areas need. 10/2010 03/2012 LanguageArts Social Studies Teacher Company Name － City State Planned implemented daily lesson plans accordance North Carolina Standard Course Study eighth grade Language Arts Social Studies. Developed interdisciplinary units across content areas. Participated Leadership Team countywide implementation Balanced Literacy. Coordinated taught summer sessions transition camp geared toward rising sixth grade students. Education Training Master Arts Degree Education East Carolina University Education Bachelor Science Degree Education The University North Carolina Greensboro Education Skills project management, project coordination, administrative functions, content creation, employee relations, systems administration, internal audit, risk management, curriculum development facilitation, operations support",ARTS
"SENIOR PROJECT MANAGER Professional Summary Ambitious Construction Executive experienced commercial construction 30+ years experience. Proactive, resourceful hardworking strong follow-through. Excellent problem-solving time management abilities. Skills Advanced problem solving Project planning development Finance accounting Employee relations Team building Negotiations expert Strategic planning Contract review recommendations Work History Company Name Senior Project Manager City State August 2017 Current Opening Denver Operations McCauley Constructors Establishing protocols, procedures reporting mechanisms satellite location Procurement management teams establish stand-alone profit center Act liaison main company office representatives provide information activities satellite location Actively project manage 3 5 projects $5 to­ $10 million range. Monitored market capitalize latest trends. Supervised work team members, offering constructive feedback work performance. Monitored timelines flagged potential issues addressed. Collaborated Pre-Construction department ensure accurate complete project budgets. Company Name President City State November 2010 August 2017 Qualified competitive subcontractor bids prior execution contracts. Facilitated processing RFI's, submittals samples among general contractor, owner owner's consultants. Educated general contractor personnel quality standards throughout construction process. Obtained notices completion compliance certifications construction administration consultants. Reviewed investigated Proposed Change Order Requests (PCOR). Stayed consistent project schedules plans FFE installations. Submitted project closeout documents accordance contract. Assigned projects tasks employees based competencies specialties. Accurately provided status information project progress project management. Led managed resolution issues project construction commissioning phases. Led planning, budgeting direction construction projects. Carefully coordinated plans specs using marketing programming standards. Company Name Senior Project Manager City State January 2006 November 2010 Managed teams on-site subcontractors multiple sites simultaneously. Acted liaison company safety representatives promote awareness understanding safety protocols. Proficiently used Incident Issues Tracking (IIT) system document site issues. Directed phases commercial construction projects, budgeting closeout. Collaborated Accounting department implement electronic accounts payable system. Company Name President City State January 2003 December 2005 Oversaw business-wide changes modernize procedures organization. Developed program promote new managers within, leading cohesive leadership structure. Obtained building specialty permits local jurisdictional agencies. Conducted weekly production operations contractor meetings, facilitated stronger communication ability resolve critical issues. Performed regular job site observations provide direction general contractor personnel. Trained promoted continued education onsite crew members. Company Name Project Manager City State April 1999 December 2002 Kept meticulous records costs expenses analyzed data budget. Managed 10 20 projects per year. Directed changes project scope cost implemented appropriate change management processes keep project track. Provided outstanding service clients maintain extend relationship future business opportunities. Conducted meetings clients determine project intent, requirements budgets. Company Name Project Manager City State April 1997 March 1999 Conducted meetings clients determine project intent, requirements budgets. Maintained project schedules managing timelines making proactive adjustments. Directed changes project scope cost implemented appropriate change management processes keep project track. Performed regular job site observations provide direction general contractor personnel. Conducted critical pre-installation conferences subcontractors, consultants manufacturer's representatives. Education Masters Real Estate Construction Management Construction Management University Denver City State 1995 Construction Management BBA Business Management East Tennessee State University City State 1991 Business Management Skills Safety Oversight, Prime Contract Negotiations, Budgeting, Competitive Contracts Management, Marketing, Microsoft Office, Microsoft Project, Pro Core Project Management, Personnel Management, Procurement, Project Management, Systems Protocols implementation Quality Control. Certifications LEED AP ICC Class A License ASHE (American Society Health Engineers)",CONSTRUCTION
"DIGITAL CLIENT LEAD Experience 05/2014 Current Digital Client Lead Company Name － City State Client: ExxonMobil Responsibility: Play important role technology centric account; spearheading strategy project leadership ExxonMobil's Next Gen Global Web development efforts Lead team consists UX, Search, Analytics, Technology, Creative PM establish Client's business goals measurable end-products requirement gathering collaborations EM's key players Deliver Agency POVs, present subject matter solutions based learning analytics, consumer insights, technology trends help Client's decision making process Champion US PVL/CVL sites post-launch operational efforts, including content management updates, overall optimizations technical implementations Manage EM's User Database Marketing efforts, craft short term/long term email marketing communication strategy development plans partnership planning team Responsible budget tracking annual vs. project based estimates, work completed to-date, vendor invoices, billing to-date year-end accrues Projects: ExxonMobil's Next Generation Web Developments (US, Russia, China), User Database Marketing; Search (On-Site Search, SEO), Analytics, Site Content Management. 04/2014 05/2014 Digital Account Director Company Name － City State Managed digital strategy, creative production process partnership traditional account team Contributed 2015 digital planning effort $3 million integrated proposal across web, social, CRM, digital media, PR Consulted Restasis web analytics reporting process; proposed web optimization plan effort create effective user conversion path elevate overall conversation rates Helped recruiting subject matter experts expand Agency's digital capabilities Contributed company's overall growth; facilitated RFP process; presented new business pitch Projects: Website Development Optimization (Desktop, Tablet, Mobile); rEVO iPad App; Omniture Reporting; Google Analytics; Webmaster Tool; SEO; Paid Search; Banners; Emails. 06/2012 04/2014 Digital Account Supervisor Company Name － City State Led managed wide network Land Rover online businesses, integrated marketing campaigns, various digital projects; made quick precise decisions based data positively reflected business outcome Acted hybrid account digital producer solid understanding technical environment lead conversations developers; strong understanding current emerging web development technologies, front-end back-end technologies, social media, APIs CMS communicate technical needs throughout organization Responsible Client relationship building; owner communications partners (Global Regional) Contributed establishing US online business international pilot market; liaison UK Client team various assignments related brand, product tech daily basis Participated research strategy exploratory; developed brand creative briefs; project managed digital related project end-to-end; monitored analytics optimized experience based metric results Developed project scope upcoming fiscal year included new, existing buzz-worthy work Supervised trained Account Executives; ensured quality work layers leaves Agency Projects: Range Rover Sport ""Race The Sun"" Integrated Digital Campaign: Rich Mobile Experience (Vehicle Configuration, Interior 360 View, Mobile Game); Immersive Interactive Film Mobile Apps: Trail Less Traveled Range Rover App; Land Rover Owner's App; In-Control Car Integration Digital Media: In-Market Dynamic Banners; Media Partnerships; Rich Desktop/Mobile Banners Websites Development Maintenance: Global Desktop Site (responsive); Tier 1 Mobile Sites; Tier 2 regional Dealer Sites (responsive); Micro-Sites; Vehicle Configurators; Site Tagging; Site Retargeting; Inventory Search Tools; Database Management; Lead Form Creations Lead Optimizations; CMS SDL Tridion. 02/2010 01/2012 Integrated Account Supervisor Company Name － City State Kohl's; Nasdaq (US, Global); Verizon; Novartis Reclast Responsibility: Strategically led managed multi-million dollar campaigns end-to-end; helped major retail Client successfully integrated digital efforts traditional work stream Presented constant digital support expertise; actively contributed key market insights, trends solutions Maintained Client contact demonstrated true partnership offering strategic input throughout process Accountable Client budget, agency quality work; managed creative process executions Developed presented in-depth reporting comprehensive campaign analyses quarterly basis Supervised junior account staff conducted performance reviews ensure track advance Projects: Social Media (Facebook): Engagement Apps, Games, Contest, Sweepstakes Campaign integration: TV, Radio, Print, Micro-sites, Rich Media Banners, Web Videos. 12/2007 01/2010 Digital Account Executive Company Name － City State J&J CPG Neutrogena, Aveeno; J&J Rx Remicade; ExxonMobil Novartis OTC Benefiber, Prevacid; CibaVision (US, Global) Dailies; Medicis Restylane Responsibilities: Developed campaign strategies recommendations using emerging technology social media platforms achieve various Client marketing goals Managed account functions, creative process ensured complete work accuracy Presented ideas Client discussions, translated Agency perspectives added value client's businesses Acted key contact Clients, partner Agencies, vendors fostered strong relationships parties Developed project Scope Of Work, creative brief, timelines managed production budgets Projects: Digital Experiences: Mobile App; Augmented Reality; Touchscreen eDetail (Interactive HCP VisAid) Social Media (Facebook): Engagement Ads, Fan Pages, Apps, Promotions, Contests, Videos Other Digital Projects: US Global specific Websites, Banners, TV Ads, Print,), emails, CRM. 10/2006 12/2007 Integrated Account Executive Company Name － City State Worked integrated account lead digital CRM; provided constant support team Clients Developed market insights competitive analysis lead great creative ideas strategies Participated initiation, presentation, completion projects Managed communications team Clients, partnered Agencies vendors daily basis Developed project estimates managed budgets forecast high degree accuracy Projects: Websites (Branded unbranded), Banners, CRM, Emails, Direct Mail, SEO, Print Ads, Posters, FSI, DRTV. Education September 2006 BBA Marketing Advertising Pace University － State GPA: GPA: 3.54/4.0 Marketing Advertising GPA: 3.54/4.0 Skills Ads, Agency, Banners, billing, budgets, budget, CMS, competitive analysis, Content Management, conversion, CRM, Client, Clients, Database Management, Database Marketing, decision making, Direct Mail, email, Film, Google Analytics, UX, Inventory, marketing, Market, marketing communication, network, Next, Optimization, performance reviews, Posters, PR, producer, project leadership, proposal, quality, quick, Radio, Reality, recruiting, relationship building, reporting, requirement, research, retail, RFP, social media platforms, strategy, strategic, strategy development, Sun, TV, View, Website Development, Web development, Websites, Webmaster, year-end",DIGITAL-MEDIA
"RN ASST. HEAD NURSE PRACTICE LEADER Skills care planning, Case Management, Home Health, Hospice, Infection control, injections, Nurse Manager, Oncology, scheduling, staff development, Trauma, triage, tutoring, Urology Experience 09/2010 12/2011 Company Name Hired ADON (Assistant Director Nursing) 85 90 bed long term care Mentally Physically disabled children 2 years upper 20's older individuals. My job included staffing nurses monthly, setting transportation outside MD office visits residents, monitoring 3 nursing units day day care documentation residents, taking call needed twice month MOD entire building ,I conducted in-services nursing staff answered pages day questions oversee critical changes residents helped decisions transfer hospital speaking MD.Helped staff nursing needed. Secured Home Health position ResCare located Oak Park Illinois 2015. I made home visits overseeing clients overall health. Did basic assessments listened new complaints change status. Would call clients doctor needed inform change status. Gave injections/ infusions needed participated one clinical trial aspects visit timed documented per protocal. I still registered agency clients need RN visit. Most clients need part time CAN visits. Secured RN position July 2016 Best Home Health I home visits part time. The jobs available part time minimal took roster. In fall 2016 worked Maxim Home Health asking part time Infusion cases. Again I promised infusion cases available Were ones 40 miles away cover milage. I still roster rarely called. Currently looking Part Time RN line going facility 30 minute drive tutoring online triage willing learn Case Management PT Oncology/Hospice Additional professional activities Was OCN certified past Was Med Surg certified past plan recertify future. Was team nurse North Shore Youth Baseball League 4 years References Dr. Emil Totonchi MD. Advocate Illinois Masonic Med. Center** Dr. Michael Friedman MD. Advocate Illinois Masonic Med. Center** Beverly Bohus RN, Nurse Manager Advocate Illinois Masonic Med. Center** Lorel Hedges Nurse Practioner. Advocate Illinois Masonic Med. Center works Tennessee Uma Kelkar Director Rehab Manor Care Northbrook Jean Gavina Director MDS, Manor Care Northbrook Elma Ramos RN Evening Nursing Supervisor, Manor Care Northbrook Contact information available upon request. 06/2009 07/2010 Company Name Started Supervisor promoted DCD (Director Care Delivery) managing 40 bed Locked Dementia Unit later 60 bed Long Term Care Unit recently back Dementia Unit along Long Term Care Unit. Duties included: Leading nursing unit, setting priorities, staff development ,upholding Corporate Standards, communicating existing information systems, material management, Clinical Management: Infection control, QA, understanding Professional issues, valuing every employee, supporting leading company policies, attending interdisciplinary meetings twice daily, weekly monthly meetings Medicare meetings, investigation falls skin injuries, new admissions care planning. Monthly Staff Meetings. Assists hiring disciplinary actions. Resigned July 2010 Want take vacation time, find Long Term Care Management position somewhat closer home. 01/1977 01/2009 RN Asst. Head Nurse Practice Leader Company Name － City State Responsible management Unit 24 hr basis including staffing, scheduling, payroll. Monitor staff RN's, NCT's, Unit Clerks daily assignments going learning needs, occasionally fill staff RN voids. Reported Nurse Manager daily basis additional tasks keep current Units activities problems. Helped Nurse Manager interview process disciplinary activity employee terminations .Sought scheduled in-services staff made sure staff attended required hospital mandatories yearly required. 01/1977 01/2009 Company Name － City State Started nursing career RN general Med Surg Unit 2 years. Recruited MD Chairman Oncology part staff open 1st Oncology inpatient Unit. Promoted also Assistant Head Nurse. Worked next 20 years. Earned OCN certificate. Helped instruct RNs unit become certified mix Chemo drugs via Laminar Flow Hood administer drugs safely monitor side effects manage symptoms. Beside management duties also responsible taking patient load many days week. In 1999 changed Surgical 23hr Observation Unit Illinois Masonic Med Center Staff RN. After approximately 4 years promoted Practice Leader,(equal Asst. Head RN Duties expanded Computers installed Units. Responsible computer profiency scheduling staff Computer Classes monitoring progress daily charting patients. Attended workshops learn computer scheduling payroll duties. Attended 2 day seminar PICC LINE insertion management. At one point headed PICC LINE program PICC RNs kept records PICCs placed patients complications later problems, Became Nationally certified Med Surg Nursing taking exam passing. Types Surgical patients seen thisUnit include Gyne, Urology, General Surgical, Trauma, Post SICU Head Neck, General ENT patients Fetal Demises less 20 weeks. Due number private rooms unit also would take types Isolation including R/O TB Negative Air Flow room. Many patients short stay anywhere overnight 2-3 days. Some patients overflow Medicals, Isolation, extensive Head Neck Surgical patients would stay 4-5 days more. As result Unit fast paced. Many days half unit would discharged within 1-2 shifts beds would filled new patients. My main job daily basis manage placing patients correctly oversee assignment competent staff types patients coming in. I made frequent rounds assure pt satisfaction quickly aid preventing problems escalating. I monitor staff learning needs try set needed review Unit based in-service also try send staff outside learning seminars budget allowed. On daily basis responsible checking"" State Unit printed daily included areas staff charting missing incorrect. I would make sure shifts staff aware missing documentation correct help correction needed. Attended staffing daily make sure last minute changes done next two shifts adequate staffing. Education Training 1976 RN Diploma Illinois Masonic School Nursing － City State 1974 Northeastern Illinois University － City State 1973 Western Illinois University － City State Additional Information Awards received Dorothy Rome Nominee 1999 Highest yearly award Experienced RNs Awarded many ""Applause Awards´"" years Masonic. A nominated award Excellence Asked Head PICC Line Program turned Interventional Radiology All Advocate Illinois Masonic Medical Center.",ADVOCATE
"CONSULTANT Summary An accomplished results-driven MARKETING AND SALES MANAGER AND PROFESSIONAL extensive experience new business development, branding, customer relations, account people management, training development, new, emerging, traditional media. Leverages practical experience strong communication skills, working well levels organization. Possesses proven track record turning underperforming business units profit centers. A creative thinker reliable producer drives strategic initiatives conceptualization implementation. Highlights Business turnarounds B2B B2C expertise Consistently executes objectives Account management Supervisory management Excellent presentation skills Project management Analytical ensure successful strategy Social media Nimble, highly creative visionary capabilities Experience Consultant 09/2001 Current Company Name City State Founded company earned profits quickly cold-calling, client following bringing new ideas new emerging media mix (e.g. social media, online marketing campaigns). Handled coordination day-to-day company operations, people management, training, strategic planning, marketing strategy development, local, regional, major account management, development implementation specialized marketing programs strategies, budgeting, vendor procurement, client relations. Stayed abreast marketing advertising trends. Negotiated media buying saving clients money (e.g. saved one client $200,000).and maximized clients' financial investment. Developed implemented strong online strategies including social media mixed traditional media clients marketing efforts. Earned client loyalty increased revenues 213% Created award-winning websites, commercials, print designs packaging. Developed series national public service announcements garnering massive media attention. Additional Experience TIME WARNER CABLE MEDIA SALES, Chatsworth, California, Television Advertising Account Manager, 1998-2001. Hired new position expand local regional business. Learned executed television media advertising logistics scratch. Transformed zero billings billings exceeded performance representatives less one year. Generated clients cold-calling efforts educating prospects value ease television advertising. Oversaw production; worked managed producers clients. Earned confidence clients defining strategies ensure proper budget management, setting expectations well researching collecting demographic information ad campaigns. LOS ANGELES DAILY NEWS, Los Angeles, California, Advertising Account Manager 1996-1998. Sold newspaper advertisements local accounts cold calling efforts. Tripled revenue underperforming territory first year. Promoted second underperforming territory quadrupled revenue local business. Handled 40 accounts daily, met hourly deadlines, made presentations clients, created special sections insert paper creative selling efforts. Participated layout ad copy, reviewing proofs clients, managing production, art staff, training sales reps. Planned advertising campaigns clients. DAILY PILOT, Costa Mesa, California, Advertising Account Manager 1992-1995. Sold newspaper advertisements local regional accounts cold calling efforts. Increased billing 619% three months. Handled 30 accounts daily, met hourly deadlines, made presentations clients, created special sections insert paper creative selling efforts. Convinced agencies national advertisers advertise small, local newspaper. Recognized consistent top performer broke sales records. Served president public speaking organization, ambassador Costa Mesa Chamber Commerce. SOUTH COUNTY NEWS, Mission Viejo, California, Account Executive 1991-1992. Entrusted growing challenging accounts several months company; turned profit center. Created sections sell generated new revenue. Affiliations WOMEN IN CABLE TELECOMMUNICATIONS (WICT), Los Angeles, California, President Southern California Chapter, 2003-2004. Managed 20 senior-level entertainment executives local chapter's Board Directors assigning delegating responsibilities. Executed several events aligned organization's mission statement, ""Develop Women Leaders Who Transform Our Industry"". Raised money chapter host events 500 members. Developed comprehensive package sponsorship opportunities; demonstrated great cost-savings sponsors securing funds run chapter. Tripled membership, secured high-value creative sponsorships, met exceeded objectives required National Association. Vice President Southern California Chapter, 2003. Assisted president running chapter securing sponsorship dollars. Helped create launch formal mentoring program, served formal mentor. Secured funds sponsorships sold large corporations including Disney, ABC, Time Warner. Sponsorship Chair Southern California Chapter, 1999-2000. Formalized structure sponsorships, assigned teams raise money, secured funds events. Education B.A Marketing 1990 VANGUARD UNIVERSITY City State Professional Development Public Speaking, Toastmasters, International The Networkers, Costa Mesa Chamber Commerce Advertising, Vanguard University Publications Manire Speak current ongoing blog. Women Cable Telecommunications (WICT) Multichannel News, 2004 University Public Perceptions study commissioned Vanguard University, 1990. Computer Skills Microsoft Office Excel, Word, PowerPoint; iWork Numbers, Pages, Keynote; QuickTime; QuickBooks; Tweet Adder; Adobe Readers; GoToMeeting; Join.Me; Preview; Skype",CONSULTANT
"LEAD TEACHER Summary Use knowledge firsthand experience I gained various education, work civilIan military experience, extracurricular leadership positions become proactive dedicated team member. Highlights Apple Windows programs including Microsoft Office Suite Internet Proficiency Social Media website use communication Sigma Kappa FOCUS members Accomplishments Awarded two Navy Marine Corps Achievement Medal 2014 2017. Awarded Letter Commendation winning Junior Sailor, 2016. Formally acknowledged Defense Reduction Threat Agency superb supervisory actions management. Awarded multiple Letters Appreciation community pillar Marine Corps Security Force Battalion, Bangor, WA. Experience Lead Teacher 12/2011 10/2012 Company Name City State Creating implementing small group interventions students Kindergarten 6th Grade Math Reading. Engaging students assessed High- Ability. Preparing students State-wide standardized assessments adapting concepts. Substitute teaching various classrooms pending absence classroom teacher. Challenging struggling students various methods, allowing grasp correct perceptions. Executing roles assist teachers classrooms, well within school community. Working students Functional Academics program provide support classroom teacher. Using multiple tools techniques adjust students' learning processes. Created lead school program Elementary students. Developed lesson plans include interactive productive activities students. Substitute taught various classrooms Center pending absence classroom teacher. Fulfilled role full time classroom teacher Preschool Classroom long-term period of. transition. Substitute Teacher 09/2011 Current Company Name City State Assumed role classroom teacher absence classroom teacher. Improvised ensure productive learning experience students. Provided assistance teachers staff school. METRO MARYLAND YOUTH FOR CHRIST. BALTIMORE, MARYLAND. Mentor Counselor September 2011- Present. Mentored Middle School Students various schools Central Baltimore County area. Created lesson plans teach students fundamental values ideals. Provided support students need allow engage productive conversations. Developed activities ensure student involvement growth organization. Administrative Assistant Company Name City State *PSA FINANCIAL CENTER*HUNT VALLEY, MARYLAND April 2009 December 2010 Administrative Assistant *Provided direct assistance support Vice President company. *Reorganized company's Business Center effectively monitor 120 employees. *Maintained internal external revenue reports mastery Microsoft Excel. *Worked company's Business Center analyze proposals complete office duties making *copies faxing documents. *Managed front desk answering directing calls well responding email requests Education Leading Enlisted Member Field Training Officer 2017 United States Department Navy Bachelor Science Elementary Education 2011 University Maryland City State Minor Mathematics Academic Honors Coursework Business Human Resources 2011 UNIVERSITY OF MARYLAND City AUSTRALIA Study Abroad Program High School Diploma 2007 GARRISON FOREST SCHOOL City State May 2011 UNIVERSITY OF MARYLAND, COLLEGE PARK Tutor Mentor *Mentored University Maryland Division I athletes. *Provided guidance support ensure students stay track achieve academic goals. *Developed mentor programs assist engage students proficient English language *as well English primary language. May 2011 MONTPELIER ELEMENTARY SCHOOL City State Supported low-income fifth grade classroom. *Assumed leadership role classroom full-time Math, Language Arts, Reading, Social Studies *Science teacher. Managed lesson plans throughout year. *Initiated designed classroom awards students improved grades school year. *Awards program resulted 75 percent class achieving goal. *Created reading groups students scored basic standardized tests. *Created small group students struggling math aid mastery basic skills. Professional Affiliations SIGMA KAPPA SORORITY, COLLEGE PARK, MARYLAND Member New Member Education Committee Member Philanthropic Committee*Academic Honors Interests FELLOWSHIP OF CHRISTIANS IN UNIVERSITIES AND SCHOOLS (FOCUS) Camp Counselor Mentor January 2009 May 2011 June 2007-Present *Volunteered leader 70 middle high school students week long summer camps internships Martha's Vineyard, Massachusetts. *Volunteered leader 50 middle school students week long winter camp North Creek, New York. *Led small groups ten students engage discussion team building exercises. *Guided full camp lecturers helped prompt small group discussions. *Planned weekly meetings well special events Baltimore area high school students resulting *increased overall participation. *Served mentor high school seniors preparing enter college. Skills Enthusiastic people person, great organizational skills,",TEACHER
"RANK: SGT/E-5 NON- COMMISSIONED OFFICER IN CHARGE BRIGADE MAIL ROOM Summary Motivated logistics specialist, successful managing inventory control, customer service transportation logistics. Excellent problem solving interpersonal skills. Managed accounted $100 million military munitions zero errors. Monthly inventories multiple warehouses. Reconciled daily issue turn-in paperwork customer units. Consistently recognized excellence field. Successfully opened, developed maintained consolidated mail facility, servicing 5,000 soldiers. With prior experience able quickly learn comply military, federal regulations handled certified, registered insured mail 100% accuracy. KEY QUALIFICATIONS: · Current Secret Clearance · Stock Control · Management · Conflict Resolution · Logistics · Leadership Highlights Inventory tracking Clear concise communication Flexible availability Highly adaptable variety situations personalities Constant desire learn. Strive subject matter expert Gaining Customer trust Positive, upbeat attitude Accomplishments As Non-Commissioned Officer Charge day day operations 4th Combat Aviation Brigade Mail Room, directly responsible ensuring perfect 100% pick record September, 5 2012 April, 17 2015. Tracked verified Official Mail Distribution Center, Fort Carson Post Office Received 4 consecutive commendable ratings attention detail, outstanding performance, Army 4th Division Postal Inspections Selected 4th Infantry Division G1 Best Mail Room Installation, Fort Carson, first quarter FY 13 Chosen leadership, compete promotion board, awarded promotable status sent Basic Leaders Course. Earned trust confidence senior leadership and, put charge team peers, absence, several occasions, turn live expended rounds Work Experience Rank: SGT/E-5 Non- Commissioned Officer Charge Brigade Mail Room June 2012 May 2015 Company Name City State Management: · Opened, developed, managed consolidated mail room 5,000 soldiers. Certified USPS handled 300,000 pieces mail, well as, 10,000 pieces Certified Registered mail zero loss. Trained 6 soldiers perform cohesive team accomplishing daily activities brigade mail room. Rank: SPC/E-4 (P) Ammunition Specialist June 2011 June 2012 Company Name City State Developed load plans based training requirements federal regulations regarding transport hazardous materials Trained guided several junior soldiers operation material handling equipment use safe handling transportation aviation ammunition Rank: SPC/E-4(P) Promotable Ammunition Specialist November 2009 June 2011 Company Name City State Supported basic training advanced individual training, weapons ranges Ensured training able conducted scheduled consistently making deliveries time 100% accuracy Assisted drawing, delivery, turn-in 14 million rounds ammunition, valued 30 million dollars. Rank: SPC/E-4 Ammunition Stock Control Accounting Specialist May 2007 November 2009 Company Name City State Stock Control: · Inventoried, issued, transported, managed $100 million military munitions zero loss. Instructed trained 5 personnel Standard Army Ammunition System-Modular (SAAS-MOD). Communication: · Communicated effectively civilian contractors, Republic Korea officers soldiers successful effort ship 100 containers ammunition back United States. Residential/ Commercial Painter June 2000 May 2007 Company Name City State Maintained professional, appearance attitude, develop client confidence. Consistently developed ideas maximize output accuracy. Accomplished tasks standard, often ahead time both; jobs working alone jobs working team member. Education Associate Science Pre-Engineering Pikes Peak Community College 2016-2018 City State Enrolled Fall 2016 Semester begin work Pre-Engineering A.S Degree. I hope transfer Colorado School Mines obtain B.S Degree Engineering. Skills Dedication customer service, often remaining flexible availability accommodate many customers possible Proven competency learning aspects state federal regulations, ensuring 100% compliance I work Accepts challenges hesitation; never retreated opportunities greater responsibility Exceptional ability recognize potential problems work resolve quickly discreetly. Affirming customers confidence.",AVIATION
"CNA IN SKILLED HEALTHCARE Professional Background I looking career using knowledge skills obtained healthcare industry past eleven years. I feel I could contribute company I may employed utilizing training, skills, experience I acquired. Skill Highlights ADL's Vitals I/O Caretracker Documentation Positioning Gait Belt Sliding Board Transfer Mechanical Lifts Accomplishments Trained new employees Redstone Highlands. Geriatric Course. CNA certification. Excellent communication skills. Associates Degree Art Institute. Diploma Computer Technology plus classes Computer Systems Electronics Technology Web Design Westmoreland County Community College. Professional Experience 10/2014 Current CNA Skilled Healthcare Company Name － City State Provided primary resident care assistance daily living activities. Provided caring companionship elderly developmentally disabled patients. Worked part team execute proper care body mechanics safety patient. Obtained vitals floor 25 patients per shift Maintained patient privacy confidential patient information. Monitored patients acute conditions. ​ ​ 04/2013 12/2013 CNA Skilled Healthcare Company Name － City State Assisted patients multiple chronic diagnoses, including COPD asthma. Supported patients customized patient teaching tools. Maintained patient privacy confidential patient information. Obtained vitals floor 25 patients per shift. Provided primary resident care assistance daily living activities. ​ 08/2012 03/2013 CNA Skilled Healthcare Company Name － City State Provided primary resident care assistance daily living activities. Worked part team execute proper care body mechanics safety patient. Obtained vitals floor 25 patients per shift. Maintained patient privacy confidential patient information. Monitored patients acute conditions. 01/2011 04/2012 CNA Skilled Healthcare Company Name － City State Assisted patients multiple chronic diagnoses, including COPD asthma. Supported patients customized patient teaching tools. Participated unit based Quality Assurance Program. Escorted patients examination rooms prepared physician exams. Provided primary resident care assistance daily living activities. 09/2008 10/2010 CNA Skilled, Assisted, Personal Settings Company Name － City State Provided primary resident care assistance daily living activities. Provided caring companionship elderly developmentally disabled patients. Obtained vitals floor 25 patients per shift. Maintained patient privacy confidential patient information. Provided diagnoses treated patients chronic acute health problems, including MI, arrhythmias, asthma, COPD, pneumonia. Trained new employees skilled units. 10/2007 09/2008 CNA State Skilled Facility Company Name － City State Assisted patients multiple chronic diagnoses, including COPD asthma. Supported patients customized patient teaching tools. Participated unit based Quality Assurance Program. Escorted patients examination rooms prepared physician exams. Provided primary resident care assistance daily living activities. 01/2007 07/2007 Home Health Aide Company Name － City State Provided caring companionship elderly developmentally disabled patients. Provided primary resident care assistance daily living activities. Observed documented patient status reported patient complaints case manager. Massaged patients applied preparations treatments, liniment, alcohol rubs heat-lamp stimulation. Assisted adequate nutrition fluid intake. Provided meals housekeeping. Education Training 2014 Computer Systems Electronics Technology Computer Technology Westmoreland County Community College － City State United States Computer Systems Electronics Technology, Pre Nursing classes, Liberal Arts, Web Design Programming, Computer Technology. 06/90 AST Degree Visual Communications Art Institute Pittsburgh Visual Communications 06/81 Academic Diploma General Hempfield Senior High School － City State United States Certifications Pennsylvania CNA license previous SC CNA license Skills Arts, Assisted Living, CNA, Coaching, Customer Service, Financial, Home Health, Nursing, Receiving, Shipping, Web Design Programming Additional Information Personal Work References Upon Request",HEALTHCARE
"ARTS EDUCATION INTERN Objective To obtain administrative internship Performing Arts Project 5-week intensive program. Education Bachelors Music Vocal Performance 2018 California State University, Northridge － City State USA 3.99 GPA Coursework Music Theory Coursework Vocal Techniques Musical Theater Experience Arts Education Intern Sep 2016 Current Company Name － City State Taught workshops opera local schools Researched compiled study guides schools Assisted Dr. Anthony Cantrell setting student matinees ​ Arts Education Box Office Intern (LA County Arts Commission Intern Program) Jun 2016 Aug 2016 Company Name － City State Director children's theater workshop, overseeing casting 19-28 children 40 minute children's show Sold tickets productions, answered phones, organized tickets​ ​ Piano Vocal Teacher Oct 2014 Current Company Name － City State Private piano vocal instructor, skilled teaching students ages, learning styles, skill level Coordinated studio classes, recitals, schedules, lesson times ​​ Freelance Musician-Singer Pianist Jan 2014 Current Company Name － City State Tenor Section Leader Substitute. Panorama Presbyterian Church, City Angels Community Choir. Planned performed music weddings receptions Accompanied Kirk O' The Valley Children's Choir Awards Recipient Mary Bayramian Arts Scholarship Recipient Robert W. Wienpahl Scholarship Recipient Associated Student's Scholarship Recipient Vocal Arts Returning Student Scholarship Dean's List Academic Achievement Award Skills Outstanding sight reader Piano accompanist Vocal coach​ ​​",ARTS
"SALES CONSULTANT Summary A current sophomore majoring sociology enjoys working interacting people. Technologically savvy, quick learner, strong work ethic ensures great leadership well great team member. Always willing put best effort work accomplish goals friendly positive attitude contributes pleasant work environment. Experience Company Name City State Sales Consultant 07/2017 08/2017 Processed customer payments uplifting friendly attitude. Addressed eliminated customer issues well ensured welcoming clean environment Assisted customers purchases fulfill targeted company goals Company Name City State Facilitator 07/2017 Facilitated conversations Native American history identity. Served college mentor advisor Native American high school students. Interacted built relationships students week-long programs various reservations. Company Name City State Intern 06/2015 12/2015 Educated several native communities healthcare benefits. Cooperated fellow interns community-based events create execute company goals. Approached interacted individuals discuss healthcare options. Education High School Diploma 2016 Tse' Yi' Gai High School City State United States Certifications: Valedictorian Extracurricular Involvement: Student Council, Peer Helper, Honor Society, Athletics, Native American Club Recipient National College Prep Scholar, Quest Bridge ​ Columbia University City State United States Graduation expected May 2020 Leadership Mentor Columbia Mentoring Initiative, Sept. 2017-Present Serve guide motivator first-year Columbia College student Indigenous family group. Discuss create personal, mentorship, academic goals. Attend bonding events mentee ensure healthy mental physical well-being. Powwow Chair Native American Council Columbia University, Apr. 2017-Present Co-President Native American Heritage Month, Apr. 2017-Dec. 2017 Responsible planning organizing month-long events represent Native American identity also annual university powwow. Engage weekly meetings discuss event planning peers advisors. Use leadership abilities execute events timely organized manner. Skills Critical Thinking Goal Setting Implementation Teamwork Skills Proficient MS Word, Excel, PowerPoint",SALES
"CONSERVATION TECHNICIAN/MAINTENANCE Summary To build career local community improve skills Biological Science field Skills Microsoft Word documents, Excel spreadsheets Power Point presentations Experienced ARC10 Geographic Information Systems Experience 03/2017 10/2017 Conservation technician/maintenance Company Name － City State I worked previously retail environments tend fast paced high energy work requiring close attention detail, able lift heavy loads, standing long periods time, responding customers friendly positive attitudes. I previously employed position head cashier Home Depot #2559 located Frederick, Maryland. My primary responsibilities ensure customer needs met checkout, returns, special service department, prodesk registers, train coach new existing cashiers. I also responsible creating editing schedule accommodate needs sales flow. I acquired multi-tasking, customer service management skills previous employment opportunity directly applicable. The conservation technician responsible openings closing procedures park. Regular upkeep park buildings, structures, roadways, picnic camping areas primary goals position. The position requires array knowledgeable skills areas carpentry, plumbing, masonry, heavy equipment operation, general mechanic. 05/2016 10/2016 Conservation technician/maintenance Company Name － City State The conversation technician responsible opening closing procedures park. Regular upkeep park buildings, structures, assisting staff summer programs/park visitor events goal position. This position requires technician exposed severe weather conditions, operate heavy equipment, operate state vehicle, knowledgeable areas plumbing, electrical, hand/power tools, wood cutting, requires employee regularly maintain/service equipment. 05/2015 10/2015 Field technician larvicider Company Name － City State The technician records site survey assessment performs quality checks biological control agents applications. The technician collects, records, processes data pertaining environment pesticide concentration including targeted non-targeted species indigenous treatment area. The technician responsible use state department motor vehicle safe manner public roadways within state times. Education Training May, 2014 Bachelor science Shepherd University － City State Completed summer capstone research project totaling 400 hours logged work team building outdoor education programs Claude E. Kitchen's (Fairview) Outdoor School Blair's Valley Wildlife Management Area/Western Maryland Department Natural Resources field office located Clear Spring, Maryland. 2000 11400 Robinwood Drive, Hagerstown MD 21742 Hagerstown Community College Associate science Interests Strong work ethic positive attitude: recipient retail monthly recognition numerous times Eagle Scout Award (highest honor Boy Scouts America) Excellent youth young adult leadership/guide experience Frequently performs community volunteer work American Red Cross Chesapeake Bay Foundation Skills attention detail, carpentry, cashier, closing, coach, customer service, editing, equipment operation, fast, Information Systems, team building, management skills, masonry, mechanic, Excel spreadsheets, office, Power Point, Microsoft Word, multi-tasking, Natural Resources, plumbing, power tools, presentations, processes, quality, research, retail, sales, technician Additional Information Strong work ethic positive attitude: recipient retail monthly recognition numerous times Eagle Scout Award (highest honor Boy Scouts America) Excellent youth young adult leadership/guide experience Frequently performs community volunteer work American Red Cross Chesapeake Bay Foundation",AGRICULTURE
"EXPERIENCED INFORMATION TECHNOLOGY MANAGER Experience Experienced Information Technology Manager Highly accomplished professional 10 years experience variety management areas. Astute identifying operational business needs, turning needs requirements, producing supporting business reporting systems. Skilled phases project management, managing resources personnel, leadership. Demonstrated ability implement effective systems manage high output work teams. Key Proficiencies Personnel Management Leadership Management on-shore/off-shore resources Financial budgets/planning Project Management Business Intelligence Communications Business Analysis Report Development/ Analysis User Relations/User Training Development Superior Microsoft Office Product Knowledge Redesign entire BI Program including streamlining platform, redesign warehouse, revamp reporting tools, resulting consistent data across entire organization, quality, trusted data business decision making, license cost savings $30,000 per year 5 year period. Redeployment architecture Business Objects SAP BO SAP BW providing backend closed system tools improve report design runtime efficiency reports. Implementation revamped external website using SharePoint redesign toolset; project brought technology current SharePoint 2010 architecture providing vendor support established new company branding. Redesign SharePoint end user experience gain user acceptance build stronger partnership business units. Applications Team Leader 05/2012 Current Company Name City State Manager Business Intelligence, DBA, SharePoint, Web departments; including strategic planning, overall systems architecture, personnel. Work variety vertical horizontal reporting structures communicate progress status. Cultivate relationships levels within organization build strong partnerships. Review reporting, database, SharePoint, web practices ensure proper techniques utilized, handle project management, oversee departmental staff development, compensation, hiring practices. Management personnel includes onshore offshore consultants well company employees. Accomplishments Implementation revamped external website using SharePoint redesign toolset; managed on-time within budget. Project brought technology current provided streamlined user experience. Redevelopment standards SharePoint governance; managed on-time. Implementing governance allowed us save 100GB server space positioned site new branding. Redesign entire BI structure including platform, databases reporting; currently on-going; managing providing technical assistance. Project brings disparate data sources together, combines tools one system saves licensing costs $30,000 per year 5 years. Business Intelligence Manager 12/2005 05/2012 Company Name City State Manager reporting department; including strategic planning, overall systems architecture. Worked levels organization communicate project status, created maintained relationships executives adhere company goals. Performed data analysis, management reporting software systems data warehouse environment, reviewed reporting practices ensure proper techniques utilized, handled project management, oversaw departmental budget staff development, compensation, hiring practices. Accomplishments Upgrade Business Objects architecture unsupported version latest copy. Done on-time within budget. Managed project well technical work. Upgrade databases MS SQL Oracle support parent company design standards. Done on-time within budget. Managed project. Redeployment architecture Business Objects SAP BO BW. Managed project well technical work. Participated Phase 1 3. Information Systems Software Administrator 11/1997 10/2005 Company Name City State Managed maintained software packages entire organization including ERP, CRM, SQL databases, reporting software. Lead efforts analyze company needs determine software use could best configured align company needs. Worked levels company maintain administer software reporting needs. Managed Help Desk personnel. Accomplishments. Implementation new ERP system throughout organization including database, software reporting. Managed project within scope, budget timeline. Implementation CRM system. Managed time within budget. Education BA Management 2012 Western Governor's University Management General Studies 2007 University Phoenix General Studies business management focus Diploma General Studies 1993 Denmark High School General Studies Professional Affiliations Girl Scouts America Troop Leader/Volunteer (2011 Present) *Women Technology Wisconsin, Inc. Brand Ambassador (May 2015 Present) *Allouez Traffic Safety Committee (2009 2012) *Leadership Green Bay (2007) Skills branding, budgets, budget, Business Analysis, BI, Business Intelligence, business management, Business Objects, CRM, data analysis, data warehouse, DBA, databases, database, decision making, ERP, Financial, focus, Help Desk, hiring, Leadership, managing, Microsoft Office, SharePoint, Oracle, personnel, Personnel Management, producing, progress, Project Management, quality, reporting, SAP BW, SAP, MS SQL, SQL, staff development, strategic planning, systems architecture, technical assistance, User Training, Upgrade, website",INFORMATION-TECHNOLOGY
"SALES REPRESENTATIVE Summary Bi-lingual,efficient service teams. Skills Hard working ,Friendly enthusiastic able learn new tasks Customer Personal quickly,represent establishment friendly, professional matters Service times. Experience Sales Representative Oct 2017 Oct 2017 Company Name － City State Cashier selling lottery tickets customers. Managed receptionist area, including greeting responding information asked. Doing basic mathematics adding subtracting multiplying. Handing money prices. Front Desk Receptionist Dec 2015 Aug 2016 Company Name － City State ❏ Greet persons entering establishment direct specific destinations. ❏ Operate telephone forward calls, taking messages, scheduling reservations. ❏ Receive payment record receipts services. ❏ Hear resolve complaints customers. ❏ Transmit information documents customers, using computer, mail, facsimile machine. ❏ Collect, sort, distribute guest mail. ❏ Enroll individuals participate hotel rewards program. ❏ Calculate quote rates hourly,weekly rates. ❏ Perform duties, straightening magazines maintain lobby reception area clean. Room Service Dec 2015 Aug 2016 Company Name － City State Take food orders relay orders kitchen staff. Place food servings plates trays. Examine trays ensure contain required items. Stock service stations items ice, napkins, straws. Remove trays stack dishes return kitchen meals finished. Total checks, present customers, accept payment services. Determine guest would like eat meals help get situated. Clean sterilize dishes, equipment. Team Member Jan 2015 Dec 2015 Company Name － City State Train workers skills taking orders, communication, Observe influence guest behavior, communicating interacting them. Primarily serve prepare food customers Cleaning work stations answering questions menu items, policies, services. Education Training Associate Of Arts Mar 2016 Tint School Makeup Cosmetology Grand － City State Nail Technician High School Diploma Jul 2015 Moises E. Molina High School － City State Skills Critical Thinking, facsimile machine, mail, policies, reception, scheduling, taking messages, Technician, telephone, Time Management",SALES
"FELLOW: CREATING LIVELIHOODS VIA AGRICULTURE PROJECT, VOLUNTEERING FOR INTERNATIONAL PROFESSIONALS Summary More nine years professional experience multidisciplinary/international environment, working programs projects emphasis strategic communications, environmental issues, community building. Highlights MS Word, Power Point, Excel, Concur-Travel, PeopleSoft-Human Resources, Bud-E-Budgeting, Macromedia Dream Weaver, Adobe Illustrator, Word Perfect, Quattro Pro, Google Applications, Social Media Accomplishments *Experience strategic planning, budget management, project execution, monitoring evaluation *Excellent skills communication team work Work experience India, Laos, Malaysia, US projects Mexico Panama Experience 01/2015 05/2015 Fellow: Creating Livelihoods via Agriculture Project, Volunteering International Professionals Company Name － City State Senior member multicultural, international team local non-profit organization working single mothers create program increase livelihood options beneficiaries using profits agriculture-based enterprise Drafted project proposal including work impact areas, purpose, outputs, work plan sustainability plan Conducted needs assessment benefit women community Kulim, Kedah Established benchmarks goals project; worked team ensure delivery dates met Monitored project progress produced submitted reports presentations accordingly Ministry Finance executing agency Business Development Volunteer, FruitFriends, Vang Vieng Laos 02/14 04/14 Defined, prioritized, documented FruitFriends' immediate long-term goals objectives; developed monitoring evaluation plans, including results metrics Developed financial reporting framework aid presentation organization's financial standing potential donors Worked program manager researching market, identifying stakeholders, estimating profit margins producing business plans agricultural products Created follow-up mechanisms organize volunteers. 09/2013 02/2014 Program Manager Company Name － City State Coordinated WildForest program, managing participating interns Created comprehensive strategic plan program, including tasks, goals, objectives short, medium, long term Participated reforestation project, educational initiatives grassroots-level research outreach Created impact assessment tools program Fostered relationships local non-profit, private, governmental organizations. 04/2006 04/2013 Consultant Company Name － City State Formulated annual multi-year strategic work plans, part team Drafted funding proposals communications plans Researched analyze various topics development communications strategies priority corporate initiatives (sustainable cities, climate change, biodiversity, corporate social responsibility, etc.) Cultivated relationships 25 Latin American Caribbean community-based organizations Washington, D.C. area Coordinated annual grant cycle IDB's Corporate Social Responsibility Program: IDB-D.C. Solidarity Coordinated special projects events US, abroad ensure compliance internal regulations Coordinated budget execution, monitored spending, provided reports accordingly Designed, edited produced IDB's Annual Report. Education August 2003 MA International Affairs American University － State International Affairs Making Sustainable Development Work: The Case Costa Rica August 2003 MA Natural Resources Sustainable Development United Nations University － City Costa Rica Natural Resources Sustainable Development April 2001 BA International Relations Economics Florida International University － City State International Relations Economics Certificate Latin American Caribbean Studies Independent Study: Governance Legitimacy Colombia CONTINUING EDUCATION Effective Project Management Development, PM4DEV, August 2015 Permaculture Design, Panya Project, Thailand, May 2014 Project Design Monitoring Evaluation, PM4DEV, April 2014 Languages Bilingual Spanish/English Interests Volunteer researcher, Farmer Farmer Program, Partners Americas, June-November, 2009 Call center trainee, Human Trafficking Hotline, Ayuda, Inc. Self Reliance Institute, 2008 Translator, Martha's Table, 2008 2009 Event Volunteer Coptic Orphans, Merrifield, VA, 2006 2007 Norma Rivera Additional Information VOLUNTEER WORK Volunteer researcher, Farmer Farmer Program, Partners Americas, June-November, 2009 Call center trainee, Human Trafficking Hotline, Ayuda, Inc. Self Reliance Institute, 2008 Translator, Martha's Table, 2008 2009 Event Volunteer Coptic Orphans, Merrifield, VA, 2006 2007 Norma Rivera Skills Dream Weaver, Adobe Illustrator, agency, Budgeting, budget, Business Development, business plans, C, delivery, English, estimating, Finance, financial, financial reporting, Human Resources, Latin, Macromedia, managing, market, Excel, Power Point, MS Word, needs assessment, enterprise, PeopleSoft, presentations, producing, profit, progress, Project Design, Project Management, proposals, proposal, Quattro Pro, researching, research, Spanish, strategic, Word Perfect",AGRICULTURE
"SOFTWARE ENGINEERING MANAGER Professional Profile 20+ years software product development experience broadcast media, video servers, editing, large scale applications, 24/7 services, emphasis simple solutions, user experience, teamwork. *10+ years experience leading software development teams working across locations Qualifications 20+ software engineers), team building, hiring (10+ offers, 40+ interviews), HR personnel procedures, mentoring, performance reviews write up, peer reviews, project transitions. *Proficient: Visual C++, Windows, STL, OOP, MFC, threads, file maps, memory management, COM, ATL, IPC, FTP, TCP, HTTP, XML, JSON, services, web services, REST API, SOA, media formats standards, codec SDK integration, MPEG-DASH, API design documentation. Relevant Experience REST API URI specification document Hercules web service. Reuse Innovation"" award Harris Corporation reuse core IP NLE product suite Nexio server product suite. The editing IP reuse contributed Server business unit turnaround. Consistent ""role model"" performance review principal engineer years. Certified ScrumMaster, Scrum Alliance, Dec 2014 Dec 2016. Products: http://www.imaginecommunications.com/products/playout/video-servers. Experience Software Engineering Manager September 2009 Current Company Name － City State Limited: C#, HTML5, CSS, JavaScript. BCD Harris Corporation spinoff Imagine 2013) Nexio video servers applications facilitate collaborative workflow Nexio LAN video servers, services applications running various nodes. Media comes proprietary SAN generic storage NAS. Development team management, Nexio servers' applications, Playout business unit: Relocated IL CA, took larger role, video server applications product suite well. Led team 6 Northridge, team 8 Naperville, team 8 (indirect report) Beijing. Scrum development methods since 2014, team 3 6 Burbank; Naperville office closed 2013. Team migrated source revision control Mercurial Jenkins. Led SOA initiative concept completion, 2 web services, 10 JSON services, decoupled UI layers. Released deliverables Nexio Software Suite 6.0, 7.0, 8.0, Global Proxy Suite 2.5, 3.0, 3.5 Major hands-on projects include: Hercules, web service web player solution, based MPEG-DASH Hosts player URI, provides REST API, delivers fragmented MP4 atoms (H.264 video, AAC audio). Provides HTML5 player page, JavaScript source based dash JS. Supports multiple source types, ""ready go"" ""just time"" sessions. C# web service framework API layer bridges unmanaged C++ engine via managed C++ CLI layer. Team helped providing web service framework, CLI layer, device testing. JSON services TCP stack using C++ JSON protocol API framework classes; multi-threaded server side socket classes. JSON routines, header parser solution top open source ""rapid json"". JSON protosim, common unit test application JSON services. New services: Content Manager, Helper, Picon, Requestor. Evolved services: Encoder, GPRX, Helios, MB, Scavenger, Transcoder. Guided services GPRX, Helper Requestor completion. Content Manager service Rules based engine manage media contents, metadata updates two domains. Successfully deployed manage primary-backup workflows, storage migration needs. NX-theme DLL, skinning SDK (C++, MFC) Applied selective API detour, Window procedure intercept, application message queue intercept. Accomplished consistent look feel GUI, team applied SDK multiple GUI products. Transcoder, Scavenger, applications low-res proxy creations (C++, threads, TCP, binary protocol) Needed solution improve legacy products required regular hand holding. Teamed up, took new approach, successfully wrote two new products manage escalation. MediaBase DLL, Nexio explorer (C++, MFC) Guided optimize original implementation support 200K IDs. Achieved constant UI performance milliseconds regardless user operation. Initiated introduce ""dta-handler"" architecture ftp-server product Approach helped consolidate media formats one product build, scalability. Team added one converter DLL per media container format import export. Software Engineering Manager November 2005 August 2009 Company Name － City State Development team management, Nexio editing applications: Led team 8 Naperville, team 8 (indirect report) Beijing. Established software development process document including peer code review guidelines. Team established crash dump analysis procedures. Released deliverables Video Editing Suite 2.5 Major hands-on projects include server integration modules (critical part product evolution video broadcast workflows), make movie architecture. Principal Software Engineer August 1994 October 2005 Company Name － City State Harris Corporation acquired Leitch) Major projects video editing suite include (C++, Windows): Interactive playback architecture Media file reader components, scalable decoder architecture. Media file writer components, scalable encoder architecture. Video rendering engine Audio rendering engine Hardware integration modules, critical part business success post-production space. Interactive picon component Interactive waveform drawing component 64-bit Unicode migration modules 4 million lines code. Software Engineer August 1994 July 1997 Company Name － City State DPS acquired Star Media; Leitch acquired DPS 2000). Star Media, technology startup, created video editing software Velocity post-production space. Major projects include (C++, Windows) Project media management tools, Render Bank, video effects. Education M.S Computer Science Illinois Institute Technology － City State GPA: GPA: 3.9 4.0 Computer Science GPA: 3.9 4.0 B.E Electronics Communication Engineering National Institute Technology － City India GPA: First Class Distinction Electronics Communication Engineering First Class Distinction JSON protocol API documents 10 JSON services. Skills API, Approach, ATL, Audio, backup, bridges, broadcast, C++, CLI, COM, CA, Hardware, concept, Content, CSS, documentation, editing, XML, FTP, drawing, GUI, hiring, HTML5, HTTP, HR, IDs, explorer, JavaScript, json, LAN, team building, MB, memory, mentoring, C#, MFC, office, Windows, Window, 2000, migration, NAS, OOP, page, performance reviews, personnel, Proxy, rendering, SAN, Scrum, servers, software development, team management, threads, Video, Video Editing, Visual C++, workflow, writer",ENGINEERING
"CONSUMER BANKING DEFAULT MANAGEMENT SUPERVISOR Summary Innovative Customer Service Manager effectively executes process changes improve operational efficiency. Dedicated providing excellent customer service making operational procedural improvements. Highlights Microsoft Word, Microsoft Excel, Microsoft Access, Microsoft Power Point, Management, Payroll, Staffing/Scheduling Strategic Management, Lotus Notes, Hogan, Lease Master, ALS, CPI, CACS, HIS, 10-key, Client relations specialist Conflict resolution techniques Team management Management remote employees Focused customer satisfaction Skilled multi-tasker Training development Scheduling Accomplishments Developing Leaders Management Training Program. Reduced staff turnover 20 one year implementing several well-received team morale-building programs. Experience CONSUMER BANKING DEFAULT MANAGEMENT SUPERVISOR October 2007 Current Company Name － City State Supervising team 7 10 collectors proactive caring way achieve delinquency targets provided upper management. Managed daily operations, dealt customers supported worked management motivate growth. Working CBDM team understand proactively supervise daily weekly performance data provided me. Work closely upper management implement efficiency improvement ideas process improvement initiatives. Assist Auto Dialer Team managing measuring call handling within collections ensure efficiency call volume maintenance queues. Manage incentive plan team provide spot incentives motivational tool. Listen, document disperse call recordings Quality Assurance training purposes. Monitored progress strategic objectives Daily coaching employees customer service skills, assist using effective communication listening skills improve customer satisfaction. Conduct employee performance evaluations means support encouragement team members quarterly basis. Guaranteed fulfillment company policies procedures. Worked managers, team leaders directors utilizing different organizational development tools systems provide coaching issues related change management. Coordinated efforts departments meet customers' expectations. Coordinated communications briefings new employees. Manage oversee weekly time card issues, approve OT, check tardiness, ensure proper HR procedures followed employees. Interviewed, hired trained new quality Account Resolution Specialists. Provided detailed monthly departmental reports updates senior management. Addressed negative customer feedback immediately, conflict resolution r esolved customer questions, issues complaints. Effectively communicated team members maintain clearly defined expectations. OPERATIONS MANAGER June 2006 May 2007 Company Name － City State Managed creation, development implementation ticketing solutions existing potential clients proprietary ticketing system. Successfully managed activities 32 team members multiple locations. Interviewed, hired, trained managed new quality ticket office personnel new existing clients. Responsible implementation anti-fraud security protocols ticket stock Point Sale terminals. Improved service quality increased sales developing strong knowledge company's products services. Supplied technical support client ticketing locations. Worked client accounting marketing departments custom tailor reports needs. Provided detailed monthly departmental reports updates senior management. Effectively communicated team members maintain clearly defined expectations. OPERATIONS SUPERVISOR November 2003 June 2006 Company Name － City State Manage daily operations two showrooms, two ticket offices one call center. Oversee customer inquiries, conflict resolutions analyzing department productivity efficiency. Developed, implemented monitored programs maximize customer satisfaction manage on-site customer service representatives. Interviewed, hired trained new quality ticket office representatives. Reconcile ticket sales cash deposits prepares reports financial settlements regarding ticket office activities events. Provided detailed monthly departmental reports updates senior management. Developed implemented policies, procedures process improvement initiatives improve retention rates increase customer satisfaction. ​ TICKETING OPERATIONS MANAGER February 2003 November 2003 Company Name － City State Successfully managed activities 15 team members 12 station ticket office. Developed maintained relationships third party ticket brokers, generated property ticket sales major Las Vegas strip properties, managed ticket office personnel, supervised setup events proprietary ticketing system. Implemented maintained anti-fraud security protocols ticket stock Point Sale locations. Review perform balancing, depositing reporting daily ticket office receipts, required. Establish review operational policies procedures ticket office operations. Create distribute ticket office sales reports. Developed, implemented monitored programs maximize customer satisfaction. Interviewed, hired trained new quality ticket office representatives. Provided detailed monthly departmental reports updates senior management. Addressed negative customer feedback immediately r esolved customer questions, issues complaints. Effectively communicated team members maintain clearly defined expectations. OPERATIONS MANAGER June 2000 February 2003 Company Name － City State Manage supervise Ticket Office Staff conjunction Ticket Office Supervisor. Developed maintained relationships entertainers management. Assist creation management annual department budget. Act chief liaison vendors, customer service inquiries escalated customer issues. Build maintain events proprietary ticking system assigned. Review perform balancing, depositing reporting daily ticket office receipts, required. Represent department weekly company management meetings meetings as. necessary, absence Director Entertainment. Assist development effective efficient box office staff hiring qualified workers, providing appropriate supervision, enforcing operational policies procedures published box office operations manual, evaluating work performances. Responsible contract procurement fulfillment preforming entertainers timely matter utmost courtesy. TICKET OFFICE OPERATIONS MANAGER August 1998 June 2000 Company Name － City State Duties included managing assisting daily operations multi-station c ticket office incoming phone orders ticket sales, customer inquiries, complaints. Facilities creation Pass2 ticketing system accommodate upcoming. events showroom, ballroom, banquet space. Act chief liaison vendors, customer service inquiries escalated customer issues. Assuring positive customer experience training representatives customer service techniques, monitoring performance staff, complying customer requests extent possible, solving problems quickly satisfaction customer. Education Bachelor Science Finance University Nevada, Las Vegas － City State United States Skills 10-key, accounting, budget, BUSINESS ADMINISTRATION, c, call center, cash deposits, change management, coaching, com, CPI, client, clients, customer satisfaction, customer service, customer service skills, database, financial, hiring, Hogan, HR, listening, Lotus Notes, Director, Managing, marketing, meetings, Microsoft Access, Microsoft Excel, Office, Microsoft Power Point, SharePoint, Microsoft Word, next, Organizational Development, Payroll, personnel, policies, process improvement, procurement, progress, protocols, Quality Assurance, recruiting, reporting, sales, sales reports, Scheduling, settlements, Staffing, strategic, Strategic Management, Supervisor, Supervising, supervision, technical support, phone, Transportation",BANKING
"MANAGER OF PUBLIC RELATIONS AND COMMUNICATION Summary Creative thinker, afraid work outside comfort zone. Motivated team player, results orientated focus achievement. Seeking develop career currently looking suitable position organization values diversity hard work. Areas Expertise: project management Administration Management Conflict management Youth programming Critical Thinking Spotting opportunities identifying threats Personal Skills: Judgment Decision Making Team Player Social Perceptiveness Active learner Adapt working diverse environment Highlights Program management Administration Conflict management Youth programming Collaborative manager Analytical thinker Spotting opportunities identifying threats Team Player Adapt working diverse environment Experience Manager Public Relations Communication Nov 2013 Jan 2015 Company Name － City State •Led development implementation overall Public Relations Strategies •Developed proactive relationships government, media stakeholders. •Managed organization Group VIP visits arranged meetings requested authorities including President's Office, Prime Minister's Office well Ministry Oil Minerals Attend Group VIP meetings. •Managed supervised content Company's website •Supervised establishment advertising publicity materials stands/exhibits required Company's participation relevant conferences •Integrated Public Relations activities overall promotional campaigns support Company's objectives collaborate cross-functional divisions/departments end. •Established positive professional ties Public Relations personnel shareholder companies ensure consistency alignment PR messages initiatives. Team Leader Democracy Governance Jan 2010 Jan 2013 Company Name － City State Served democracy expert tracking levels policy, technical, developments, legislative legal changes democracy governance arenas affecting USAID's activities objectives Yemen. Advised USAID management team projects developments possible programmatic impact. Drafted concept papers, designed documents, project papers, terms reference relevant documents proposed new activities. Provided input analysis towards development USAID Yemen overall democracy governance sectoral strategy. Oversaw managed US government investments DG monitored evaluated implementation contractual obligations. Areas work include gender equality, anti-corruption, elections, parliament, civil society, peaceful conflict mitigation, youth civic engagement. Assisted design USAID's ""Yemen Stability Initiative"" aimed tackling root cause violent conflicts tribal areas provision economic opportunities youth, vocational training, peaceful conflict mitigation skills tools. Worked closely Key government offices including: Supreme National Authority Combating Corruption, High Tender Board, Central Organization Control Audit, Ministry Finance Ministry Planning among others, Parliament, Supreme Commission Election Referendum Ministry Local Administration. Managed key USAID projects following implementer: NDI, IFES, ADRA, Save Children, MSI, UNDP Partners Democratic Change. Liaised donors embassies representatives advance Democratic reforms agenda Yemen. Public Affairs Specialist Dec 2000 Nov 2002 Company Name － City State Developed implemented Democracy Small Grants program funded local non-state actors Yemen areas education, gender equity, youth, economic development democracy. Organized implemented cultural programs provided follow educational cultural programs. Cultivated solid network among public institutions leaders civic sector around country. Designed capacity building training NGOs remote parts Yemen. Supported funding key civic projects including: Children Parliament, NGOs Directory Yemen, First Educational Yemeni Cartoon, Children Library, Women Income Generation project Youth Community Participation. Was awarded Foreign Service National award Year 2003 high achievement outreach civil society positive outcome impact program. Child Project Officer May 1999 Nov 2000 Company Name － City State Served Project Officer Community Based Rehabilitation Inclusive Education project children disabilities. Managed program activities rural areas oversaw training recruitment local staff local rehabilitation offices area. Conducted surveys evaluation program impact advised management outcomes. Worked closely donors ensure synergy among on-going projects four targeted governorates. Liaised coordinated organization branches, Yemeni ministries, NGO representation local external consultants. Education M.A Arts June 1996 Colorado State University － City State Arts Additional Information Awards Nov 2009 Youth Leaders Award, Save Children, Sanaa Nov 2007 US Department State, Swanee Hunt Award Advancing Women's Role Policy Formulation, Washington DC Nov 2006 US Department State Superior Honor Award, Sanaa May 2006 US Department State Meritorious Honor Award, Sanaa May 2005 US Department State Certificate Appreciation, Sanaa Skills advertising, concept, conferences, content, equity, Finance, functional, government, Grants, investments, legal, materials, meetings, Office, MSI, network, Oct, Oil, PDM, personnel, PR, Prime Minister, Programming, Project Design Management, Public Relations, publicity, recruitment, Rehabilitation, strategy, Supervision, surveys, Tender, website",PUBLIC-RELATIONS
"PROJECT ASSISTANT Professional Overview I aspire challenging position professional organization I enhance skills strengthen conjunction organization's goals. I multi-talented, respectful, assertive willing-to-learn young lady whose primary vision improve positively impact world social, economic political environments. This multi-dimensional vision aspect branching thereof I willing zoom into. I enjoy part team shares vision stable stepping stone helping achieve vision. Core Qualifications KEY COMPETENCIES Flexible uses practical approach Excellent report writing communication skills Highly computer literate statistical packages Inquisitive, innovative results oriented Initiative eye detail Service orientation Active Listening Adminstrative management critical thinking grant writing goal setting implementation program development public relations team building writing Accomplishments Project Management implemented project assistance Senior Advisor increased agriculture sector productivity Education Bachelor Arts Development Studies 2014 Midlands State University City State Zimbabwe Development Studies High School Diploma Monitoring Evaluation 2015 University Zimbabwe City State Zimbabwe Executive Certificate Project Management, Monitoring Evaluation March- 2014 October) Overall Degree Class: 2.1 Dissertation: Distinction Executive Certificate Project Management, Monitoring Evaluation University Zimbabwe ACHIEVEMENTS Certificate Post-Harvest Management Grading Cereals, Pulses Oil Seeds Certificate Fish Farming Business (Aquaculture) Served Midlands State University Electoral College Students Representative Council (SRC) Advanced Level (2009- 2010) Denmark Training Services 3 subjects (Sociology, History Divinity) 12 Points Ordinary Level (2004-2008) Roosevelt Girls' High 5 'O' levels Thesis/Dissertation The role played Netherlands Development Organization promoting poverty alleviation smallholder farmers Domboshava using Market- Based Approach (The SNV Case 2012-2014) Languages English Shona Experience Project Assistant 12/2014 12/2015 Company Name City State Company Netherlands Development Organisation (SNV) Position Project Assistant Rural Agriculture Revitalisation Programme Commercialisation Smallholder Farming Project Assistant Rural Agriculture Revitalisation Program implemented SNV 8 rural provinces. This $6 million Danida funded program coming end 31 December 2015 following components ;value chain development (oil seeds, horticulture dairy), value chain financing, matching grant facility SMEs, e-Extension, agro-dealer development Pilots Studies. Some responsibilities include: Monitoring Evaluation Assisting project monitoring evaluation timeous reporting required Assisting contribution feedback processes, coaching evaluation achieved results client SNV Assisting proposing corrective measures lessons learnt based evaluations Knowledge development communication Implementing process documentation knowledge development project facilitate sharing stakeholders Developed concept note fisheries Assisting ensuring lessons learned shared applied daily practice Ensuring submission quality reports Local Capacity Builders Support project administration Assisting facilitation training workshops report writing Coordinating stakeholder field visits Keeping agenda date, arranging meetings appointments Assisting drafting proposals Assisting Company Netherlands Development Organisation (SNV). Agriculture Sector Intern 06/2014 08/2014 Company Name City State 3 months contract assisting FAO Funded Project aimed sustaining improving livelihoods vulnerable emerging rural farming households Zimbabwe thus reduce dependency humanitarian assistance. The project meant build capacity farmer groups provide essential production, marketing business development services members. Attache 05/2013 02/2014 Company Name City State I attaché RARP- CSF programme Agriculture sector May 2013 February 2014. During time I attached I provided administrative programme support back assistance sector specifically RARP- CSF. Whilst working Agriculture sector, I acquired understanding development work duties included: Strengthening documentation process process data collection, data entry analysis well contributing towards development case studies related articles publication Supporting development data management system ensure safe efficient upkeep RARP programme documents Payments compliance processing Assisting regular field visits data collection analysis Assist coordination stakeholder field visits Preparing requests funds support project activities. Maintaining inventory project assets/resources Organizing venues invitations project meetings making travel arrangements Taking minutes meetings key events dissemination Participating development application monitoring evaluation tools reporting systems. Sharing project reports activity plans key stakeholders. Personal Information Date birth: 01 June 1991 Citizenship: Zimbabwean National I.D: 63-1419015 Q24 Gender: Female Marital status: Single Fellowships Awards Passed distinction final year dissertation Additional Information PERSONAL DETAILS Date birth: 01 June 1991 Citizenship: Zimbabwean National I.D: 63-1419015 Q24 Gender: Female Marital status: Single Skills administrative, approach, business development, coaching, communication skills, computer literate, concept, Council, client, data collection, data entry, data management, documentation, drafting, English, financing, funds, Maintaining inventory, marketing, meetings, Oil, Organizing, processes, Project Management, proposals, publication, quality, report writing, reporting, making travel arrangements, workshops, articles Presentations 1. Prize giving day (Headgirl Speech) 2. presentation project collegues Memberships/Scholarly Societies Monitoring Evaluation Group Sustainable Agriculture Inclusive business Forum",AGRICULTURE
"ENGINEERING ASSISTANT Summary Knowledgeable Engineering Superintendent well-versed supporting projects managing related documentation. First-rate multitasker, problem-solver organizer methodical thorough approach. Proficient power Points Word Documents. Skills Administrative support AP Critical thinking Doors Engineer Senior Management Forms Functional Leadership Machinery Navy Oil Organizational Pearl Personnel Personnel management Pick Problem solving Progress Project management Proposals Quality assurance Repairs Reporting Requirement Switches Time management Troubles Technical review Blueprint understanding Project support Document control Engineering operational functions SharePoint Manufacturing systems integration Team management Experience 01/2019 Current Engineering Assistant Company Name － City State Annual Salary: 60,468 USD Hours per week: 40+ Series: 0802 Pay Grade: E-7, I'm currently Engineering professional 20 years experience Department Navy. Continually providing technical expertise twelve ships stationed throughout waterfront. I also provide technical expertise visiting ships. I trained assisted well 60 junior senior enlisted commissioned officers problem solving, management equipment repairs throughout water front. I primarily responsible maintenance training homeported surface ships Joint Base Pearl Harbor Hickam (JBPHH) Hawaii operational area. No ship ever missed mission requirement I'm serving position preparing multiple ships forward deployed fleet operations. Also providing administrative support family members sailors fall command. I Electrical superintendent responsible for, operating, repairs, performing organizational intermediate maintenance electrical components integrated bridge control Systems, gas turbine engines, main propulsion machinery, auxiliary equipments, prolusion control systems, assigned electrical electronic circuitry printed circuit, alarm warning circuitry. Adjust indicating micro switches; determines fuel tank level; dispose Hazardous Material (HAZMAT); document meter readings; inspects fluid samples; inspect HAZMAT storage areas; maintain air compressors, air systems, alarm indicating systems, Alarm Monitoring Systems (AMS), automatic control valves, automatic electronic controls, Auxiliary Control Console (ACC), bell data logger, blow-in doors, bus transfer switches, cannon plugs, console cooling fan components, console filters, Damage Control Console (DCC), demister pads, detector components, electrically operated valves, Electric Plant Control Console (EPCC), electrical controllers, electrical motors, electrical relays, fuel oil coalesces, fuel oil systems, halon systems, hydraulic systems, indicating relays, intake louver hatches, lever control components, Light Emitting Diode (LED) circuits, Local Operating Panel (LOP); maintains Gas Turbine (GT) compressor sections, engine components, fuel system components, fuel systems, generators, generators assembly components, inlet exhaust systems components, lube oil systems, module components, power turbine components, water wash systems; operates Gas Turbine (GT) engines generator sets remotely locally; operates lube oil systems, jacking gears, Local Operating Panels (LOP), lube oil service systems, seawater cooling pumps, main switchboards, waste oil systems; Ships Control Console (SCC); perform Gas Turbine (GT) engine components functional checks, pre-operational engine support systems alignment checks, generator sets pre-operational support system alignment checks; replaces automatic control valves frequency regulator components; tests electrical transformers, equipment vibration sensors ships service air systems. Adjusts Auxiliary Control Console (ACC), frequency regulators, Fuel Systems Control Console (FSCC) voltage regulators; approves repair quality assurance forms; maintains Controllable Pitch Propeller (CPP), Controllable Reversible Pitch (CRP) systems, converter inverter components, electronic enclosures, Fuel Systems Control Console (FSCC), indicating micro switches, pre-wired board print circuit board components, salinity cells, torsion meters; operates maintains Propulsion Auxiliary Control Console (PACC) Propulsion Control Console (PCC); prepare equipment calibrations schedules repair quality assurance forms; review automated alarm data logs, engineering equipment degradations, repair quality assurance forms, ship-to-shore. Maintenance progress reports; test troubleshoot Auxiliary Control Console (ACC), converter inverter components, indicating micro switches; test frequency regulators, hydraulic system components, voltage regulators. Update Engineer's bell logs; reviews engineering equipment degradations; provides technical administration, leadership, project management communications gas turbine systems technicians. I support twelve different federal assets throughout waterfront. To effectively manage assets personnel located throughout waterfront. I used highly developed critical thinking skills, personnel management skills, efficient time management skills. I successfully deployed skills aided ability deliver uninterrupted services multiple assets allowing Department Navy utilize asset discretion without delay. I routinely seek professional development continue hone skills. I proficient selecting appropriate means, methods, funding source, personnel maintain assets early detection faults would delay mission requirements. I appropriately pick correct funding vehicle future maintenance actions includes major projects, modernization projects, sustainment projects, recurring maintenance assignments. Most current work assignments highly time sensitive due continuous operational requirements. I fully capable meeting deadlines, working within rigid timeframes, gauging progress using quantifiable measures milestones. Fully capable reporting progress Senior Management. I tasked subject matter expert developing modernization project's scope work. I also subject matter expert sustainment projects assisted development requests proposals. 06/2014 12/2018 Electrical Superintendent Company Name － City State USS JOHN PAUL JONES DDG 53) Unit 100158 BOX 1 FPO AP 96669-1271 Joint Base Pearl Harbor Hickam, Hawaii United States, Annual Salary: 60,468 USD Hours per week: 40+ Series: 0802 Pay Grade: E-7, Oversaw master project scheduling, well plans specific materials work assignments required complete job. Performed efficiency quality installing repairing electrical projects. Provided empowering leadership ensure positive production outcomes consistent team morale. Checked compliance quality work performed. Kept team members worksites compliance safety standards. Developed improved training protocols alignment company goals. Monitored compliance local state codes job specifications deliver superior quality. Resolved production challenge including supply shortages inclement weather delays. Initiated updated drawing package increase manufacturing productivity. Supported, advised mentored levels personnel. Followed electrical code manuals install repair electrical systems. Provided technical supervision support Instrumentation Electrical (I&E) supervisors, Instrument electrical planners, contract personnel. Took ownership electrical crew schedule, developing short- long-term look-ahead schedules align execution plans. 10/2007 11/2010 Engineering Assistant Company Name － City State Annual Salary: 45,000 USD Hours per year: 40+ Series: 0802 Pay Grade: E-5 E-6, USS PORT ROYAL CG 73) FPO AP 96675-1193 Joint Base Pearl Harbor Hickam, Hawaii United States. Supported, advised mentored levels personnel. Enforced safety regulations penalized workers following work safety agreements. Reviewed monitored cost man-hour budget installation process develop staff facilities, equipment tool requirement plan. Functioned crew leader, overseeing work lower-level licensed electricians trade helpers. Followed electrical code manuals install repair electrical systems. Obtained proper permits carry electrical work facility construction projects. Generated highly productive cycle times labor, equipment materials, identifying evaluating job cost reduction strategies. Provided technical supervision support Instrumentation Electrical (I&E) supervisors, Instrument electrical planners, contract personnel. Took ownership electrical crew schedule, developing short- long-term look-ahead schedules align execution plans. Meticulously tested installations check continuity circuits, compatibility safety components using test equipment ohmmeter, amp meter, voltmeter, oscilloscope. Delivered positive reinforcement constructive criticism employee work efforts. Investigated accidents injuries, preparing reports findings. Coordinated efficient maintenance schedules keep systems running peak levels. Researched provided timely resolution service discrepancies. Eliminated knowledge gaps managing continuous training mentoring strategies new junior personnel. Established enforced clear safety policies protect workers injury. Monitored employee work levels optimized performance strategic approaches. Determined schedules, sequences assignments work activities, based priority, quantity equipment personnel skill. 10/2002 09/2007 Electrical Apprentice Company Name － City State Annual Salary: 35,000 USD Hours per week: 40+ Series: 0802 Pay Grade: E-1 E-5. Listened directives senior electrical professionals complete efficient tasks. Completed semi-skilled skilled work supervision fully qualified supervisors. Maintained organization, cleanliness safety work areas. Gathered required tools equipment task increase efficiency. Promoted workplace safety reported potential hazards quickly Work Center Supervisor. Utilized knowledge equipment test wiring system parts electrical flow function. Reviewed blueprints electrical schematics perform tasks specifications. Put new new electrical components, fixtures motors. Operated hand power tools diagnostic equipment complete various aspects jobs. Inspected existing wiring identify problems short circuits. Examined tested electrical systems locate loose connections faults make proactive repairs. Followed relevant electrical building codes job. Set equipment configured settings optimal performance. Demonstrated strong foundation safety knowledge implemented industry best practices. Built controllers panels complete system installations. Education Training 09/2000 GED State Ohio － City 02/2002 MILITARY TRAINING: Identify Basic Engineering NAVY COURSE: A-651-0118, Engineering Common Core － City 03/2002 NV-1704-0420 Basic Propulsion Equipment NAVY COURSE: A-651-0120, Engineering Mechanical － City 05/2002 NAVY COURSE: A-652-0298, Gas Turbine Mechanical/Electrical A School NAVY COURSE: A-652-0298, Gas Turbine Mechanical － City 08/2002 NV-1715-1793 NAVY COURSE: A-651-0119, NAVY COURSE: A-651-0119, Engineering Electrical － City 08/2003 A-652-0240, SHIPBD GAGE CAL NAVY TRAINING HISTORY COURSE: A-652-0240) NAVY COURSE: A-652-0240, SHIPBD GAGE CAL － City 09/2009 NAVY COURSE: A-495-0018, SHIPBOARD FIREFIGHTING NAVY COURSE: A-495-0018, SHIPBOARD FIREFIGHTING － City 02/2010 NAVY COURSE: A-652-0188, Waste Heat Boilers NAVY COURSE: A-652-0188, WH BW/FW T&T CERT － City 01/2011 NAVY COURSE: A-012-0077, Class Facilitator Instructional Delivery Continuum － City 02/2015 NAVY COURSE: G-651-0613, MACHINERY CONTROL SYSTEM NAVY COURSE: G-651-0613, MACHINERY CONTROL SYSTEM － City 02/2019 NAVY COURSE: J-500-0029, Marine Maintenance And Ship Repair 3-M System Coordinator/Inspector － City",ENGINEERING
"FIELD HR ASSOCIATE Summary Reliable HR Field Associate Master's science Human Resource management emphasis Generalist. Passionate motivated drive excellence. Handles tasks accuracy efficiency. ______________________________________________________________________________ Skills *Verbal written communication skills *Time management organization skills *Powerpoint presentations *Flexible *Recruiting *Investigation training *Employee engagement *Ability develop execute recruitment strategies *Analyze data recommend opportunities improvement *Experience preparing audits *Assisted hiring process screening resumes-Select interview process certified via FedEx Ground Demonstrated ability interact effectively employees. Ability anticipate identify problems use sound judgment fact based analysis develop effective efficient solutions. Software skills, including use Microsoft Office software web-based applications. Ability work day, evening overnight hours business needs dictate. I sending resume apply position HR Generalist AccruePartners, posted LinkedIn Mr. Luther Hardings. As see resume, I possess 6 years experience working HR professional two renowned companies US, according job requirements, two important points. My qualifications exact match job descripton: Capable carrying recruitment process efficiently maintaining quality standard. Evidence: Screened 1500 resumes, Interviewed 500 candidates hired 150 pool new call center setup ABC Company 25 days. Able consistently draft new improve HR policies procedures boost staff motivation. Evidence: With new improved policies procedures resolving staff related issues, increased employee motivation resulted increased retention percentages years I worked ABC Company. Proficient executing effective employee performance evaluations subsequent performance based appraisals Evidence: Performed employee evaluation process appraisals quarterly basis supervision HR manager Emerson Network Power Inc. With passion HR work, superb management skills urge performing quality, I would able contribute HR Department effectively. Thank much consideration. I look forward meeting soon. Best regards, (Signature) Nathan Talovsky Enclosure. *Mar *Human Resource Coordinator Thank You Email Interview A thank letter email business norm every candidate follow behind interview prospective employer. Thank emails courtesy indulge in. Let us take example candidate given interview position Human Resource Coordinator. He need ensure email sent reiterates interest job thanks interviewer time. _______________________________________________________________________________ Human Resource Coordinator Thank You Email To: Jennifer Miller [Email] Subject Re: Human Resource Coordinator Kimberly Perez Dear Ms. Miller, Please accept heartiest appreciation taking time interviewing position human resource coordinator last Wednesday. It absolute pleasure meeting person discussing possibility working ABC Company. I enthusiastic joining ABC Company, meeting interview solidified interest even further. As keen candidate position, I much offer terms meticulous attention detail carrying HR duties, organizing scheduling boarding activities new hires ensuring compliance FMLA. My demonstrated ability work fast paced environment evident work responding employee requests coordinating general administrative tasks. Responsible addressing employee relations concerns recruiting open positions assigned facilities. Must able travel 75% time overnight stays required business needs dictate. Essential Functions Ensures compliance employment laws, regulations, FedEx Ground policies, procedures, processes. Identifies employee relations issues resolves appropriate. Provides Human Resource (HR) advice management responds employee inquiries. Conducts investigations timely appropriate manner. Identifies issues parties involved provides thorough accurate investigative report appropriate recommendation(s). Maintains HR presence assigned facilities engaging levels employees activities include, limited to, dock walks, engagement meetings, and/or special events. Leads development execution recruitment strategies managing costs budget. This includes, limited to, recruitment activities, peak planning, participating outreach events. Builds maintains effective relationships schools community-based organizations. Analyzes data provides recommendations management improvement initiatives. Prepares, audits, monitors Affirmative Action Plans. Screens resumes internal external candidates non package handler positions, participates panel interview process, makes recommendations hiring manager regarding final selection decisions. Properly timely dispositions applicants jobs effectively utilizing applicant tracking system. Assists management development job offers, includes gaining appropriate approvals. Ensures new employees on-boarded effectively. Manages participation government-sponsored tax credit programs. Facilitates conducts training. Participates hub station assessments assists strategic planning solutions. Participates Operations' staff meetings. Minimum Education Bachelor's Degree Human Resources, Business, Communications, related discipline required. In addition two (2) years Minimum Experience, high school degree GED additional four (4) years HR Generalist, employee relations recruiting (to include FXG/FXSP Field HR Associate) considered equivalent Bachelor's Degree. Minimum Experience Two (2) years professional HR experience HR Generalist, employee relations recruiting (to include FXG/FXSP Field HR Associate) required related area. Required Skills, Abilities Licensure Verbal written communication skills necessary explain complex and/or confidential information communicate levels management. Time management organizational skills necessary manage multiple projects, appropriately prioritize workload, plan resources meet deadlines goals, work independently responding day-to-day functional needs. Presentation skills necessary facilitate training and/or deliver informational sessions groups and/or individuals. Demonstrated ability interact effectively employees. Ability anticipate identify problems use sound judgment fact-based analysis develop effective efficient solutions. Software skills, including use Microsoft Office software web-based applications. Ability work day, evening overnight hours business needs dictate. Professional Human Resources (PHR) Senior Professional Human Resources (SPHR) certification preferred. Travel Position 50%-75% Address Highlights Human Resource Generalist PROFILE: Avid professional 6 years experience fast paced Human Resource department. Incomparable ability prioritize execute multiple HR projects deadlines concurrently. Unmatchable organizational, time management interpersonal skills. Proficient administering corporate HR initiatives, providing broad level counseling recruitment, employee relations, retention training programs handling complex situations professionalism confidentiality. Expert knowledge local, state, district country laws influencing personnel actions. AREAS OF EXPERTISE Job analysis Market pricing Salary administration Performance review Employee orientation HR policies development Benefits administration Recruitment coordination ADP PeopleSoft HRIS systems MS Office: Word, Excel, PowerPoint Visio Experience Field HR Associate January 2015 Current Company Name Ensures compliance employment laws, regulations, FedEx Ground policies, procedures, processes. Identifies employee relations issues resolves appropriate. Provides Human Resource (HR) advice management responds employeeinquiries. Conducts investigations timely appropriate manner. Identifies issues parties involved provides thorough accurate investigative report appropriate recommendation(s). Maintains HR presence assigned facilities engaging levels employees activities include, limited to, dock walks, engagement meetings, and/or special events. Leads development execution recruitment strategies managing costs budget. This includes, limited to, recruitment activities, peak planning, participating outreach events. Builds maintains effective relationships schools community-based organizations. Analyzes data provides recommendations management improvement initiatives. Prepares, audits, monitors Affirmative Action Plans. Screens resumes internal external candidates non package handler positions, participates panel interview process, makes recommendations hiring manager regarding final selection decisions. Properly timely dispositions applicants jobs effectively utilizing applicant tracking system. Assists management development job offers, includes gaining appropriate approvals. Ensures new employees on-boarded effectively. Manages participation government-sponsored tax credit programs. Facilitates conducts training. Participates hub station assessments assists strategic planning solutions. Participates Operations' staff meetings. Financial Aid Counselor May 2013 November 2013 Company Name － City State Analyze applicants' financial status, credit, property evaluations determine feasibility granting loans. Interview applicants request specified information loan applications. Establish payment priorities according credit terms interest rates reduce clients' overall costs. Contact applicants creditors resolve questions applications assist completion paperwork. Inform individuals groups financial assistance available college university students. Maintain current knowledge credit regulations. Match students' needs eligibility available financial aid programs provide informed recommendations. Review billing accuracy. Assist selection financial award candidates using electronic databases certify loan eligibility. Compare data student aid applications eligibility requirements assistance programs. Counsel clients personal family financial problems, excessive spending borrowing funds. Financial Aid Advisor June 2010 May 2012 Company Name － City State Check loan agreements ensure complete accurate, according policies. Analyze applicants' financial status, credit, property evaluations determine feasibility granting loans. Interview applicants request specified information loan applications. Contact applicants creditors resolve questions applications assist completion paperwork. Inform individuals groups financial assistance available college university students. Maintain current knowledge credit regulations. Match students' needs eligibility available financial aid programs provide informed recommendations. Assist selection financial award candidates using electronic databases certify loan eligibility. Maintain review account records, updating categorizing according status changes. Compare data student aid applications eligibility requirements assistance programs. Counsel clients personal family financial problems, excessive spending borrowing funds. Review accounts determine write-offs collection agencies. Human Resource Coordinator November 2007 March 2010 Company Name － City State Administered employee benefit plans including new hire orientation program, open enrollment process wellness program. Prepared, presented distributed employee communications, publications announcements. General Human Resources Functions: Administered policies programs relating phases human resources activity including HR planning, recruitment, training development, employee performance evaluation appraisals, firing processes, etc. Along these, maintained knowledge legal requirements government reporting regulations affecting human resources. Administration Employee Relocation: Worked independently candidates manage relocation process coordinated arrangements include: house hunting trip, travel, temporary housing arrangements movers. Key Accomplishments Developed maintained various HRIS systems improve management tracking employee relations issues, leaves, corrective actions unemployment. Education Master Science Human Resource Management July 2014 Strayer University － State Human Resource Management Bachelor Arts Human Resource Management June 2011 Strayer University － State Human Resource Management B.B.A Human Resource Management 2005 University Clifton － City State Human Resource Management PHR certification HR Certification Institute, Pomona, NY. 2006 HRCI certification 2006 HR Certification Institute － City State Affiliations Member Alpha Chi National Honor Society Member National Society Collegiate Scholars Personal Information Please feel free call (217) 097-5477 need information assist processing application. I excited prospect working company look forward seeing soon. Thank time consideration. Best Regards, (E. Signature) Anthony Nelson 88 Malard Drive Clarksville, TN 93002 http://coverlettersandresume.com/hr/human-resource-coordinator-thank-you-email-after-interview/ Auto req ID 114760BR Posting Title Field HR Generalist I II Position Type Full Time Skills ADP, Avid, Benefits administration, billing, budget, interpersonal skills, counseling, credit, clients, databases, documentation, employee communications, employee relations, special events, fast, filing, financial, firing, funds, government, Hiring, HRIS, hub, Human Resources management, Human Resource, Human Resources, HR, Information Systems, Job analysis, leadership, legal, managing, Market, meetings, Excel, MS Office, office, PowerPoint, Word, monitors, organizational, payroll, peak, PeopleSoft, performance appraisals, personnel, policies, presenting, pricing, processes, publications, Recruitment, reporting, strategic planning, tax, phone, time management, training programs, Visio, written Additional Information Please feel free call (217) 097-5477 need information assist processing application. I excited prospect working company look forward seeing soon. Thank time consideration. Best Regards, (E. Signature) Anthony Nelson 88 Malard Drive Clarksville, TN 93002 http://coverlettersandresume.com/hr/human-resource-coordinator-thank-you-email-after-interview/ Auto req ID 114760BR Posting Title Field HR Generalist I II Position Type Full Time 1101 E Cleveland Road City Hutchins State Texas Zip Code 75141 Search Engine Description Human Resources Domicile Location P753 EEO Statement FedEx Ground equal opportunity affirmative action employer (Minorities/Females/Disability/Veterans) committed diverse workforce",HR
"KIDS CLUB ATTENDANT Summary Reliable friendly Customer Service Sales Associate quickly learns masters new concepts skills. Passionate helping customers creating satisfying experience. Objective Seeking part-time/full-time position budtender I utilize customer service skills extensive knowledge medical marijuana building long lasting relationships patients community members. Skills Vast knowledge strains affects Trimming experience Professional, friendly clean Careful active listener Cash handling POS system knowledge Microsoft Word literate Customer service oriented Experience 07/2016 10/2016 Kids Club Attendant Company Name － City State Supervise activities assigned children Kid's Club area ensures child remains designated area. Responsible general cleaning duties Kids Club including disinfecting toys. Report member complaints Kid's Club Supervisor Operations Manager. 04/2016 10/2016 Service Representative Company Name － City State Greet incoming members guests ensure check procedures followed. Operate POS system ensure open/close/break procedures followed. Promote sell merchandise. 07/2015 04/2016 Retail Sales Associate Company Name － City State Helped customers select products best fit personal needs. Maintained visually appealing effective displays entire store. Replenished floor stock processed shipments ensure product availability customers. 09/2010 05/2011 Kindergarten Teachers Assistant Company Name － City State Education 2015 Africana Studies University Arizona － City State USA Attended August 2014 May 2016. 2018 Kineciology Wellness Pasadena City College － City State USA Attending August 2016- Present Certifications Medical Marijuana Recommendation Valid Additional Information Trimming experience",FITNESS
"6 8 LANGUAGE ARTS GRADE TEACHER Summary Enthusiastic Language Arts educator seeking growth education specialist within school dedicated academic socio-emotional success student population. Core Qualifications Motivating students Learning style assessment Active listening skills Differentiated instruction Experience working special needs students Classroom management Effectively work parents Clear public speaking skills Achievements Student Development Increased 6th grade Language Arts standardized test scores 20%, analyzing pre post data introducing effective learning techniques technology integration student-run lesson plans. Increased 95% 6th grade reading comprehension scores students reading 4th 5th grade level grade level end school year; program called Voyager Reading used targeting weaknesses. Education Strategies Employed journalism writing techniques 8th graders instruction improve development writing essays; 95% students mastered Standard Learning exam first time four years school ""improvement"" status. Counseling Served student mentor students academic problems personal adjustments arose, meeting guardians reach solutions; making recommendations guidance counselor. Goal Setting Established clear objectives lessons/projects communicated students, achieving total understanding grading rubric overall class expectations. Professional Experience Company Name City State 6 8 Language Arts Grade Teacher 01/2005 08/2009 Developed lesson plans meet academic, intellectual social needs students. Performed student background reviews develop culturally diverse lessons. Used variety teaching techniques encourage critical thinking discussion Language Arts class. Empowered learners reflect self-assess performance. Established enforced rules behavior procedures maintaining order among class 35 students. Developed, administered corrected assessments timely manner. Earned positive verbal/written feedback parents administration regarding classroom instruction, management student learning outcomes. Collaborated ideas performance improvement IEP meetings. Presented effective professional development learning strategies faculty. Empowered students engage community opportunities beyond school. Company Name City State Administrative Assistant Chief Nursing Officer 07/2003 11/2004 Supported team four administrators clerical duties, addition directly working chief nursing officer. Designed new filing system efficient work flow. Managed multiple projects nursing directors. Handled multiple phone line system. Coordinated conferences site. Documented reports confidential patient concerns. Managed administrative calendars. Created correspondence presentations using Microsoft Word Programs. Company Name City State Administrative Assistant Nursing Director 01/2001 01/2003 Managed director's calendar travel arrangements. Organized nursing conferences site. Handled multi-line phone system. Created correspondence using Microsoft Office programs. Company Name City State Project Manager 01/1997 01/2001 Headed recruitment clerical staff Trained five employees. Advised president staff promotion. Managed release press kits. Created edited content website. Collaborated web designer content layout. Designed stockholder certificates. Lectured trade shows Seattle Paris. Instructed business professionals use products services. Education Master Education Instruction, Curriculum Assessment 2014 Strayer University City State Graduated Summa Cum Laude, 4.0 GPA Professional Development Education 2009 University Phoenix 18 credits education course work focusing growing theories, reading methods, curriculum instructional strategies. Bachelor Science Broadcast Journalism 2003 Brooklyn College City State 27 additional credits sociology coursework Associate Applied Science Print Media Journalism 1996 Kingsborough Community College City State Skills Research journal databases, writing APA style, speed writing, note-taking, informal formal observations, oral presentations, training teaching, classroom management, evaluating analyzing data, problem-solving, typing, PowerPoint presentations, Excel spreadsheet, Microsoft Word, Publisher.",ARTS
"MAINTENANCE MECHANIC Summary I graduate Associate Applied Science Power-plant Airframe Technology FAA A&P license experience troubleshooting, repairing maintaining aircraft engines systems well repairing rebuilding aircraft structures functional components. I'm currently working maintenance mechanic Fairmount Santrol, experience splicing belts, rebuilding pumps, changing motors, bearing gearboxes. Detail-oriented efficient, I seeking position company fully utilizes experience abilities. Skill Areas Maintenance Inspections Repairs Troubleshooting Work Experience Maintenance Mechanic 12/2017 Current Company Name City State Preventative maintenance, maintenance, inspections, repairs, troubleshooting A&P Mechanic 06/2017 12/2017 Company Name City State Aircraft Maintenance, preventative maintenance, inspection repair, troubleshooting. Carpenter 11/2016 06/2017 Company Name City State Construct repair wooden objects structures. OSR/ Cart Attendant 04/2015 08/2015 Company Name City State Provided excellent customer service hundreds patrons daily ensure return customer base remained solid. Education Associate Applied Science Airframe Power-plant Technology 2016 Hallmark University City State Certifications FAA Airframe Power-plant License",AVIATION
"BUSINESS DEVELOPMENT ASSOCIATE Professional Overview Over five years experience Business Operations Master Degree International Commerce Policy ability execute Strategic Leadership, Direct-to-Consumer Marketing, Risk Management, Strong Executive Communication Skills across organizational levels. Skills Cash handling Financial analysis Capital market trends Industrial coverage knowledge Risk management expertise Product management Accounts Payable/Receivable Detail-oriented Process development Business recovery sustainability Complex problem resolution Social media marketing Client acquisition Experience Company Name City State Business Development Associate 11/2015 Current Identifying trendsetter ideas researching industry related events, publications, announcements; tracking individual contributors accomplishments. Locating proposing potential business deals contacting potential partners; discovering exploring opportunities. Screening potential business deals analyzing market strategies, deal requirements, potential, financials; evaluating options; resolving internal priorities; recommending equity investments. Develop negotiating strategies positions studying integration new venture company strategies operations; examining risks potentials; estimating partners' needs goals. Credited playing key role generating $200,000 per year revenues. Surpassed annual quota 110%. Identified $125000 revenue opportunities collaborating distribution partners. Company Name City State Trade Agreements Negotioations Compliance Intern 03/2014 08/2014 Support Enforcement Compliance senior staff U.S.Trade Policy Development implementation Trade Agreements helping ensure foreign governments comply obligations agreements United States party. Provide support leadership policy negotiation analysis key trade agreements well work global market regional offices develop new initiatives increase role minorities global commerce well strengthening governmental institutions sustainable economic social growth developing countries. Served representative International Trade Administration North America Steel Committee. Responded citizens' complaints requests information services. Cultivated close working relationships municipalities governmental agencies. Company Name City State Associate 05/2010 10/2015 Authoritatively recruited directed 40 staff members. Held responsibility hotel operations, including customer service, sales, housekeeping, financial accountability regulatory compliance. Served crucial participant executing annual quality audit. Personally, ensured activity Key Control Program. Comprehensively studied, reviewed verified financial documentation. Ensured goals translated team relate guest tracking productivity. Created nurtured property environment emphasizes motivation, empowerment, teamwork, continuous improvement passion providing service. Secured $35000 room sales 2015 fiscal year. Gathered analyzed data studies reports made recommendations based findings. Drafted edited written materials including agendas senior managements. Company Name City State Sales Leader 02/2007 01/2010 Served knowledge resource store management regarding team-building, financial management business development activities objectives. Diligently practiced stringent Quality Assurance ensured adherence highest standards. Produced comprehensive strategic profitability- enhancement plans territory stores. Identified issues, analyzed findings, formulated appropriate strategies increase profitability multiple stores. Task included oversight evaluation Financial forecast reports. Built relationships customers community establish long-term business growth. Maintained knowledge current sales promotions, policies regarding payment exchanges security practices. Promptly resolved customer requests, questions complaints. Contacted customers phone email response inquiries. Trained incoming sales team members. Approved sales staff budget expenditures. Planned directed staff training performance evaluations. Developed comprehensive training program new sales associates. Developed quarterly annual sales department budgets. Education Master Arts International Commerce Policy 2014 George Mason School Public Policy City State International Commerce Policy International Commerce Policy Semester Credit Hours: 42 Credit Hours Master Arts 2013 Oxford University Mansfield College Oxford Study Abroad Semester Credit Hours: 3 Credit Hours Bachelor Arts Government International Politics 2012 George Mason University City State Government International Politics Government International Studies Semester Credit Hours: 60 Credit Hours Associate Arts Liberal Arts 2010 Northern Virginia Community College City State Liberal Arts Liberal Arts Semester Credit Hours: 60 Credit Hours",BUSINESS-DEVELOPMENT
"MECHANICAL ENGINEERING INTERN Summary Mechanical Engineer Professional offering 25 years progressive experience within manufacturing setting. Experienced project manager negotiates prices project, created implemented preventive/corrective maintenance strategies completed projects deadline budget. Maintenance Manager prioritizes multiple tasks based upon risk production needs works well pressure. Broad industry experience includes Military, LRV Trains, industrial manufacturing Highlights Proficient SolidWorks Facility plant modifications Root cause analysis Time management skills Project management Cross-disciplinary collaboration Strategic prioritization Familiar predictive maintenance techniques Highlights Auto-Cad, Solid Works, Failure analysis, Microsoft Office, Military industrial settings (Navy Ships) programming, Trained/mentored junior personal, troubleshooting mechanical/electrical syst Experience Mechanical Engineering Intern 05/2013 08/2014 Company Name State Updated Piping instrumentation drawings Auto-Cad Performed failure analysis process equipment implemented new maintenance schedules accordingly. Project Manager following projects: Designed implemented HVAC zone installation main office foyer. Installed new Intralox thermodrive conveyor Implemented projects reduce water consumption Designed Implemented new fire suppression system oil recovery unit Designed Implemented updating sizer production. Mechanical Engineering Intern 05/2013 08/2013 Company Name State Designed diesel fuel tanks 400 750 kW generators Auto-Cad using Ul-142 standards. Assisted new design generator conversion diesel fuel natural gas. Project Manager re-enforcing mobile generator trailers. Composed operating procedures diesel generators. Electrical/Mechanical Technician 07/2008 01/2011 Company Name City State Responsible maintenance calibration process control laboratory equipment. Evaluated installed engineering upgrades research, design, prototype upgrades. Implemented new Data Acquisition system including installing programming 32 new Honeywell chart recorders. Fixed calibrated oxygen sensor updraft Thermal Oxidizing stack said un-repairable Calibrated thermocouple Watlow process controllers. Planned, scheduled coordinated detailed phases large-scale projects Coordinated contractors, architects project team members deliver high quality projects within specified time frames. Modifications Supervisor 05/2005 02/2006 Company Name State Installed electrical/mechanical modifications multi-million dollar LRV's (light rail vehicle). Created critical spare parts lists modifications LRV's Used Citrix drawings troubleshooting onboard systems. Purchased organized materials LRV's. Used PTU interfacing troubleshooting Bombardier propulsion, Knorr braking HVAC systems. Wrote reports modification progress timetables. Responsible scheduling trains modification upgrades testing. Marine Electrical Technician 04/2004 01/2005 Company Name City State Installed wired Electronics/Electrical components 85 65 foot yachts. Installed 300kw 250 kW Northern Light generators, Detroit propulsion engines domestic auxiliary systems. Built engine rooms mechanics ground up; including carpentry, electrical, mechanical, fiberglass work. Plastics Operator 01/2002 04/2004 Company Name City State Operated maintained Rotational molding machine. Trained personnel 5 stations. Helped make operation procedures machines. Used troubleshooting skills solve 4 arm 4 station rotational molding machine problems included temperature, plating wrong rotational speed. Project Manager/Electrician 08/1999 09/2002 Company Name Responsible coordination building treatment plants. Finished Royal Roads Treatment plant prior deadline budget. Initiated wrote corrective/preventive maintenance schedules treatment sites. Planned, scheduled coordinated detailed phases large-scale projects. Coordinated contractors project team members deliver high quality projects within specified time frames Wired installed new wastewater system BC ferries. Electrical/Electronic Technician 01/1990 08/1999 Repaired electrical/electronic systems onboard navy ships including controllers, instrumentation PLC's power plant 3.5 Giga watts maintained FT4, FT12, 750 Kw gas turbines. Mentored/trained junior personal Planned corrective preventive maintenance onboard electrical systems. Maintained Reverse Osmosis distillation Electro Catalytic sewer treatment plants. In charge preventive corrective maintenance IPC/PLC electronic switchboards, HVAC, Fire suppression, liquid level management systems domestic equipment. Education Bachelor Science Mechanical Engineering 2015 Louisiana Tech University City State USA Mechanical Engineering Skills Auto-Cad, BC, budget, calibration, carpentry, Citrix, conversion, Data Acquisition, electrical systems, Electronics, Failure analysis, HVAC, laboratory equipment, maintenance schedules, materials, mechanical, Microsoft Office, office, natural gas, Navy, oil, personnel, PLC, process control, process equipment, programming, progress, quality, research, scheduling, Solid Works, troubleshooting, upgrades",ENGINEERING
"COMMUNITY ADVOCATE Summary Dedicated focused Community Advocate excels prioritizing, completing multiple tasks simultaneously following achieve project goals. Seeking role increased responsibility authority. Certifications CPR First Aid Highlights Active listening skills Time management Courteous demeanor Detail-oriented Energetic work attitude Telecommunication skills Sharp problem solver Adaptive team player Strong organizational skills Customer service expert Flexible schedule Experience Community Advocate Nov 2015 Current Company Name － City State Made goal promote independence disabled individuals. Managed daily office operations maintenance community consumer relations. Offered exceptional customer service differentiate promote company brand. Collaborated customer service team members give exceptional service throughout entire educational joyful experience. Balanced needs multiple customers simultaneously fast-paced retail environment. Communicated Fairplex policy violations leadership team timely manner. Offered direction gave constructive feedback motivate team members. Held team member accountable achieving brand performance goals. Built maintained effective relationships peers upper management. Lead Human Resource Recruiter May 2012 Jan 2015 Company Name － City State Answered customers' questions addressed problems complaints person via phone. Helped customers select products best fit personal needs. Maintained visually appealing effective displays entire office. Offered exceptional customer service differentiate promote company brand. Built customer confidence actively listening concerns giving appropriate feedback. Offered direction gave constructive feedback motivate team members. Held team member accountable achieving brand performance goals. Built maintained effective relationships peers upper management. ​ Exhibit Creator Aug 2008 Oct 2009 Company Name － City State Maintained visually appealing effective displays entire building. Offered exceptional customer service differentiate promote company brand. Collaborated customer service team members give exceptional service throughout entire educational joyful experience. Balanced needs multiple customers simultaneously fast-paced retail environment. Communicated Fairplex policy violations leadership team timely manner. Offered direction gave constructive feedback motivate team members. Held team member Education Training Dietetics CALPOLY Pomona － City State USA Minor Psychology Associate Science Social Behavioral Sciences 2012 Citrus College － City State USA Minor Psychology High School Diploma General 2008 Charter Oak High School － City State USA Skills Filing, Professional friendly, Careful active listener, Multi-tasking",ADVOCATE
"MATH TEACHER Menrit Mansour Professional Summary Educational professional accomplished organizing teacher curricula, creating full year course pacing guides, creating implementing engaging interactive lessons combine real-life experience provide highest level education student. Skills Word, Excel, PowerPoint •Advanced knowledge skills using media tools teaching purposes Prezi presentations, Youtube video creation, Wiki Pages, Mathematica, Popplet Managing classroom diverse populations Strong collaborator Technological instruction Effective time management Tailoring curriculum plans Positive learning environment Classroom discipline Student motivation Managing classroom diverse populations Strong collaborator Technological instruction Effective time management Tailoring curriculum plans Positive learning environment Classroom discipline Student motivation Work History Math Teacher 08/2014 Current Company Name – City State Lead teacher 01/2013 01/2014 Company Name – City State Math 7 (4 classrooms) Intervention Math 7 (1 classroom) Prepared pertinent materials; assigned graded class work homework assignments Created overall Unit Plans classroom daily lesson plans accommodate set students needs, collaboration teachers Common Core Standards Differentiated materials English Language Learners Learners Special Needs Learning Disabilities Attended participated Math 7 teacher focus group plan weekly lessons discuss teaching methods strategies. Student Teacher 01/2012 Company Name – City State Lead teacher Algebra II (3 classrooms) Fundamentals Geometry (1 classroom) Prepared pertinent materials; assigned graded class work homework assignments Created overall Unit Plans classroom daily lesson plans accommodate set students needs Differentiated materials English Language Learners Prepared administered formative summative assessments Attended participated Algebra II teacher focus group plan weekly lessons discuss teaching methods. Student Teacher 01/2012 Company Name – City State Lead teacher Algebra I (4 classrooms) Prepared pertinent materials; assigned graded class work homework assignments Prepared administered formative summative assessments Created overall Unit Plans classroom daily lesson plans accommodate set students needs Differentiated materials English Language Learners Learners Special Needs Learning Disabilities Prepared administered States exams STAR Testing Attended monthly staff meetings address classroom issues. Student Teacher 01/2012 Company Name – City State Assisted teacher ELL/Sheltered Algebra I classroom Tutored students Algebra I preparing exams helped complete homework assignments Worked one-on-one bilingual students native language Assisted students weekly vocabulary designed expand language comprehension skills Taught one lesson end semester differentiated materials meet ELL students’ needs Conducted case study 2 ELL students various stages Language Learning Program. Cash Office Associate 01/2007 01/2013 Company Name – City State Balance store safe registers daily well make deposits. Work cashier, assist customers purchasing items Maintain clean environment workers customers, help fellow workers operating registers. Work customer service desk, assist customers returns complaints, answer phone calls, manage break schedule fellow workers. Help floor associates build fixtures organize merchandise. Work layaway; assist customers proceedings layaway, stock layaways. Receptionist/Physical Therapy Assistant 01/2010 01/2013 Company Name – City State Answer phone calls, schedule patients, make patient charts, complete patient registration billing office. Set patients electrical-stimulation machines apply cold/hot packs needed. Perform ultrasound patients requested physical therapist. Assist patients exercise prescription well train proper exercise machine use. Math Teacher 08/2014 Current Company Name – City State Education Master Arts Teaching Mathematics December 2012 University Southern California City State Teaching Mathematics Bachelor Science Applied Mathematics June 2011 University California City State Applied Mathematics Skills Arabic, Balance, billing, cashier, charts, customer service, English, focus, managing, materials, Math 7, Mathematica, meetings, Microsoft programs, Excel, office, PowerPoint, Word, presentations, purchasing, QuickBooks, teaching, teacher, phone, video",TEACHER
"CONSULTANT Qualifications I senior IT infrastructure specialist 7 years OEM administration 6 years DBA administration. I Masters Computer Applications (MCA) seasoned technical specialist providing business infrastructure solutions, services support, according defined processes. With overall experience spanning 12 years worked Oracle period 11 years, I tremendous track record IT support area multiple products applications great level consistency excellence. My expertise includes, His expertise includes, Project Management Oracle Enterprise Manager Implementation Specialist *WebLogic Server Administration Incident Management Database administration *Oracle Cloud operations People Management ITIL Service Management Operations Management Change Management *AWS Process capability Technical support 24X7 systems Technical Skills Skills Experience Total Years Last Used Operating System Linux, HP-Unix, Solaris, Windows 9 12 2016 Work Experience July 2016 Company Name Consultant Collaborate Clients, customers ensure successful implementations includes. Implement OEM 12c setup, Apply BP, Plugins, performance monitoring, notification set up. Install/upgrade/patch Oracle Database, performance tuning. Install/upgrade/patch Oracle WebLogic servers, deploy applications. December 2014 June 2016 Company Name City Manager Managed team Enterprise manager cloud control(Cloudem12c) Oracle Public Cloud supports facilitates end end monitoring solutions Oracle cloud services. Manage global team Cloudem administration (OEM 11g,12c) Create plans, work team execute project plan building new EM sites Cloudem customers administer them. Recruit, work new team members bring board quick time Writing technical documents help team members executing new projects Provide technical guidance throughout project life cycle Process development continual manner provide trouble shooting assistance. February 2005 November 2014 Principal systems Consultant Part Oracle Public Cloud's Monitoring Solution team CloudEM Operation's team. Monitoring included 20000 Database double number Fusion Middleware targets ZFS targets making Enterprise Manager source truth monitoring inventory storage solution Oracle Public Cloud. The CLOUDEM Operations team supports multiple EM sites across oracle fleet. This ever growing portfolio Oracle constantly adding new data centers. When new site added job team build new EM environments. Operations team provides physically installed servers exadata exalogic go build Enterprise Manager site. This includes building grid database, installing OMS agents, configuring EM SSL SSO working set TAS SDI provisioning services. Each sites monitor SAAS (Software Service) and/or PAAS (Platform Service) environments. Projects varying building new environments different data centers, building disaster recovery environments, Oracle management server upgrades (new Releases), database upgrades applying critical bundle patches updates, ensuring high availability customers Installation Oracle software/databases Upgrade grid, database 10g 11203/11204 11g 12c Apply database PSU patches, one patches environment every possible database bugs Responsible Tuning Oracle Applications Database run UNIX server achieve optimal performance. Proficient Knowledge RAC, Configuration Implemented building 20 different OEM sites various Oracle Cloud Data Centers Deploy OMS, Upgrade OMS plugins, Applying BP top OMS infrastructure Implement backup recovery procedures using RMAN Oracle databases test regularly conjunction Operations. Administer/upgrade/patch Oracle WebLogic servers. April 2004 February 2005 Company Name Associate Consultant Installation Oracle software Linux boxes Creating tablespaces database files based OFA model. Managing database security creating assigning appropriate roles privileges required application Administration Oracle 10g Application Server. Performance tuning using Explain Plan, SQL Trace, TKPROF, RDA, STATSPACK. Applying Patches backend Changes Monitoring Backup Schedules. Provided 24x7 call production support Database Reorganizations reduce fragmentations. Monitoring alert logs, trace files check Database health corruption. Education Training MCA, Madurai Kamaraj University University Madras RKM Vivekananda College TRAININGS AND CERTIFICTAIONS Six Sigma Green Belt certified ITIL V3 Foundation certified Oracle DBA 10g/11g Admin Workshop I II (OCP) Oracle WebLogic Server/Application Server 11g Administration Oracle 10g/11g RAC DBA Training Exadata Database Machine Administration Workshop PMP Project Management Professional Training Pursuing AWS Solution Architect Associate certification BSc Math BSc Math Skills Architect, Backup, c, Change Management, Strong interpersonal skills, excellent communication, Computer Applications, Clients, Database Administration, DBA, databases, Database, disaster recovery, inventory, IT support, ITIL, Linux, People Management, Managing, Excel, MS Project, Windows, Middleware, Enterprise, Operating System, Operations Management, Oracle Applications, Oracle Application server, Oracle Enterprise Manager, Oracle, Oracle DBA, Oracle Database, organizational skills, People skills, Excellent presentation skills, Primavera, Process development, processes, Project Management, Quick, servers, Six Sigma, Solaris, SQL, SSL, Technical support, trouble shooting, troubleshooting, HP-Unix, UNIX, upgrades, Upgrade, Visio, WebLogic, Win runner",CONSULTANT
"MARKET ANALYST PROMOTED TO ASSISTANT DIRECTOR OF BRAND STRATEGY Professional Summary Dear Cristina team, The second I found position, I found extremely excited. I knew right away something I part of, something I'd deeply regret I try. I'm looking really start career involved something I grow invest long term. I see Customer Marketing Coordinator position, excited opportunity. Before Zendesk, I marketing company supporting entire staff demographic research target market campaigns. I enjoyed marketing aspect always thought I'd find back somehow. Now, I consider lucky part amazing company, I've put best effort everything given I know Zendesk place I want be. I responsible coordinating every interview within San Francisco office, greeting candidates onsite, maintaining organized status database. As well main responsibilities, I've also managed office expansion filled administrative duties needed. I pleasure assisting planning Holiday Party well team activities. What I love Recruiting much personable interaction daily basis different backgrounds different personalities. I've privilege trained always poised appropriate response every situation, guidelines utmost professionalism every phone screen, reference call, email, in-person interview. I recently opportunity visit college campuses promote Zendesk. I realized much I enjoy educating others making too, believe do. Now I've found perfect company, I'm ready perfect position combines everything I love excel in; planning, coordinating evangelizing. With history Marketing current role, I'm used supporting entire team entire company. I manage multiple projects once, I'm highly dependable extremely detailed. Zendesk made passionate professional I would love opportunity promote vision customer love. Best regards, Zendesk looking Recruiting Program Associate ready wear multiple hats within Recruiting. The ideal Associate skilled areas project management, event planning, vendor university relations, budgeting, training. This person ""glue"" Recruiting's day-to-day operations. S/he operate cross-functionally across global organization external vendors order ensure hitting hiring goals, keeping eye cost per hire, course, candidate experience. Responsibilities: *Partner Recruiting Manager efforts drive talent acquisition results period high growth *Serve point contact headcount matters *Maintain relationships external vendors agencies *Promote manage employee referral program *Demonstrate subject matter expertise comes ATS LinkedIn *Work Human Resources manage immigration needs new hires existing staff *Coordinate job board postings *Manage maintain ATS run reports, organize job descriptions, add/delete employee access, etc *Assist Recruiting Manager tracking department budget ROI *Plan organize recruiting events college fairs, hackathons meet-ups *Assist reference calls, needed *Manage new hire background check process *Collaborate Human Resources ensure seamless candidate on-boarding *Educate new hires hiring managers Zendesk recruiting process *Create ad-hoc reports presentations, needed Required: *2+ years experience Human Resources, Recruiting Administrative role *1-2 years experience working ATS, Jobvite preferred *Basic understanding recruiting world tools, processes data drive talent acquisition *Passion driving best-in-class candidate experience *Ability maintain confidentiality *Demonstrated success developing relationships stakeholders across organization *Exceptional ""can-do"" service-oriented attitude *Strong written verbal communication skills *Track record successfully able manage multiple projects, multiple deadlines, multiple owners *High attention detail organizational skills *Demonstrated integrity, maturity, professionalism, sensitivity *Comfortable ambiguity *Bachelor's degree related experience To clear, Jamie responsible for: Being point contact headcount matters (meaning, question whether HM seat open, timing filling seat according Finance, please check Jamie first) Core Qualifications Pitney Bowes MapInfo including TargetPro MapMarker Predcitive Analytics Software, Geoscape Market Intelligence Software, Nielsen PrimeLocation --- Market Structure Segmentation Software, Microsoft Office/Word, Excel, PowerPoint, Cision Media Services, Workamajig, Jobvite, Zendesk. Experience 10/2011 Current Company Name － City State Maintain relationships external agencies (if need approve new agency contract, agency playing rules, seek Jamie's help. Jamie work Legal get new contracts approved.) Manage maintain Jobvite (recruiters still responsible drafting opening reqs within Jobvite, send req Jamie approval. Jamie insure integrity data ATS, follow-up recruiters candidates hanging without disposition, assist pulling reports various metrics. Jamie also responsible adding/deleting employees Jobvite access.) Promote manage employee referral program (any questions whether employee getting ""credit"", questions program timing payment, etc, sent Jamie. Also, Jamie monitoring referrals closely please stick SLA getting back referrals within 2 business days submitted consideration. Jamie responsible pointing ""stale"" referrals contacted recruiters.) Monitor job board postings (recruiters still responsible postings, Jamie monitor insure LI job slots full, stale, etc. Please see Jamie new posting/ad like place. Collaborate HR ensure seamless candidate on-boarding (This means Jamie touch HR inform us issues background check clearing. She also monitor reference calls process ensure calls made documented within Jobvite.) In addition above, Jamie also continue assist presentations, event planning, tracking budget, educating new hires recruiting processes. 03/2009 08/2011 MARKET ANALYST promoted ASSISTANT DIRECTOR OF BRAND STRATEGY Company Name － City State Data Visualization Demographics Assistant CEO team twenty. Performed market analysis Metro PCS Comcast develop mico--- marketing campaigns. Used psycho---graphic anddemographic research identify trends consumer behavior develop brand strategy. Responsible evaluating target market clients providing analysis effective marketing strategies. Performed research built models numerous micro---marketing campaigns nationwide. Converted raw statistical data useful actionable information clients. 07/2008 12/2008 Company Name － City State Responsible creating media lists public outreach. Facilitated organized focus groups numerous clients. Compiled earned media portfolios clients organized product---based hit books. Worked members media daily basis. 05/2006 05/2008 Company Name － City State Helped prepare stimulus materials child reach age---appropriate development implementing Son---Rise Program Autism Treatment Center America. Communicated case directly Consulting Therapist Parents. Participated team clinics, training meetings workshops develop maintain date therapeutic interventions. Education 2008 Bachelor Arts Sciences Psychology Sociology French Studies UNIVERSITY OF PORTLAND － City State France Psychology Sociology French Studies Dean's list Personal Information I hope clarifies Jamie's role, items work directly on. Let know questions I've detailed above. Skills administrative, ad, agency, Autism, brand strategy, budget, Consulting, contracts, credit, clients, Data Visualization, drafting, event planning, facilities management, focus, graphic, HR, Legal, MapInfo, market analysis, marketing strategies, marketing, Market, materials, meetings, access, Excel, Microsoft Office, PowerPoint, Word, presentations, processes, recruiting, research, SLA, phone, therapeutic interventions, vision, workshops Additional Information I hope clarifies Jamie's role, items work directly on. Let know questions I've detailed above.",PUBLIC-RELATIONS
"FINANCE CONSULTANT Summary Strategic analytical finance professional 10+ years success reporting analytics, financial planning analysis, project management, technology, payments, vendor management, treasury. Highlights Financial modeling Experience Company Name February 2016 Current Finance Consultant City State Prepares monthly payment reporting analytics dashboard senior management. Ad hoc reporting data warehouses utilizing Teradata SQL Oracle Business Intelligence Enterprise. Data analysis tracking leveraging Access databases Excel pivot tables, charts VBA/macros. Supports M&A/divestitures new product launches. Provides analysis assist negotiations credit card companies payment processors. Company Name April 2009 February 2016 Senior Financial Analyst City State Finance liaison indirect sales channel. Provided financial reporting analysis Sales Marketing, covering 282 agents 5,744 locations. Developed credit review processes preparation iPhone launches. Active stakeholder behalf FP&A multiple initiatives. Provided insightful recommendations broad range decision-making requirements. Participated development business cases projects. Developed implemented B2B payment acceptance strategy, including optimization commercial credit cards. Generated annual credit card interchange savings $3.9M+ various programs. Presented strategy performance tracking senior management. System administrator project manager ReconNET reconciliation journalization system. Was responsible keeping system support costs new development expenses line budget. Supported Sarbanes Oxley testing, internal/external audits month end close. Temporary assignment Finance Manager oversee launch Softcard mobile wallet payment processing trial markets. Company Name February 2007 April 2009 Retail Analyst City State Prepared distributed weekly/monthly aging reports executive management. Partnered fraud, audit compliance teams identify address risk management concerns. Reconciled sales vs. deposits ~90 retail locations daily basis. Investigated reported significant variances. Company Name May 2005 February 2007 Treasury Assistant City State Processed journal entries assisted month end close duties. Led recovery lost revenue associated returned check payments. Education STEVENS INSTITUTE OF TECHNOLOGY 2014 Master Technology Management Management Technology City State Management Technology SETON HALL UNIVERSITY 2005 Bachelor Science Business Administration Finance City State Business Administration Finance Skills Ad, B2B, budget, Business Intelligence, charts, credit, Data analysis, data warehouses, databases, decision-making, executive management, senior management, external audits, Finance, FP&A, financial reporting, macros, Marketing, Access, Excel, month end close, negotiations, Enterprise, optimization, Oracle, payment processing, pivot tables, processes, processors, reporting, retail, risk management, Sales, Sarbanes Oxley, SQL, strategy, System administrator, Teradata, VBA",FINANCE
"ACCOUNTANT II Accomplishments Military Training Certificate, 2005; PNC Conversation: Deep Dive Savings Investment training 2012; Operational Soundness Training 2013; Employee month (November) PNC Bank 2011; Employee Quarter PNC Bank 2011; Retail Banking Achievement Award 2012;. NMLS- Nationwide Mortgage Licensing System, 2013. Supervision Supervised team two staff members. Professional Summary Detail-oriented Accountant 5 years effectively maintaining accurate accounting information large-scale financial organizations. Skills Superior attention detail Invoice coding familiarity QuickBooks expert Self-motivated professional Strong communication skills Accounting operations professional Cash flow analysis Data trending knowledge Advanced bookkeeping skills Work History Accountant II 02/2017 Current Company Name – City State Responsible preparing posting entries daily posting packet. Verifies balances system originated interfaces posts non-system generated transactions prepared sources. System originated interfaces refers Credit Union owned system well external systems, shared branching ATM transaction networks. A monitor flow credit union transactions various supporting systems general ledger daily, identifies resolves errors, omissions, irregularities provide accurate records TFCU service organizations. Calculates posts month end year-end accruals needed. Responsible maintaining fixed assets prepaid sub-ledger accounts. Prepares budget variance reports various departments assigned. Works department manager preparation annual budget. Responds inquiries manager regarding budgeted actual expenses. Prepares analyses requested manager departments. Manages accounts payable function including employee/volunteer reimbursement processing incoming invoices, cost center coding, approval appropriate party, input system, check preparation mailing. Identifies vendors requiring IRS Form 1099 prepares form transmittal. Manages Corporate VISA accounts managers volunteers, including ordering canceling cards, processing corporate Visa accounts payment, resolving discrepancies. Along Finance Department staff, processes outgoing incoming wires, verifies wires required documentation, works branch staff ensure incoming wires posted resolve issues. Responsible assisting preparation financial statements. Accountant 06/2015 02/2017 Company Name – City State 40hrs Coordinate supervise employees within Accounts Payable interacting internal customers external suppliers monitoring controls. Oversee employee business expense processing multiple business units leading projects system testing implementation. Communicate accounting policies practices procedures department manager's vendors internal customers ensure compliance. Maintains knowledge Credit Union processes affect general ledger, including share drafts, ACH, wire transfers, ATM, Federal Reserve, Credit Cards. Responsible reconciliation clearing accounts, including vault, transfer, us, bond clearing cashier check clearing among stock ownership. Responsible preparing month end posting entries. Responsible assisting preparation financial statements. Prepare verified processed maintained variety order reconciliation functions. Use office automated systems input data generate reports conduct investigations respond inquiries. Maintains records vendors accounts payable, including 1099s corporate Visa accounts. Accountant 08/2013 06/2015 Company Name – City State 40hrs Perform variety support duties related accounting function within credit union; assisting accounting team maintaining financial, statistical, accounting records; Accounts Payable processing; posting general ledger entries; reconciling general ledger accounts assigned miscellaneous filing/scanning checks, invoices branch daily work. Prepare daily cash flow, examined, analyzed accounting record, financial statements, ACH, wires, financial reports assess accuracy, completeness, conformation reporting procedural standards. Responsible supervised two Accounting Clerks Staff, scheduling shifts, assigning responsibilities, answering questions, solving problems, helping complex transactions sensitive member relations issues concerns. Articulate policies procedures members department staff Maintains files, including filing general ledger journal vouchers, account payable documentation, miscellaneous fillings. Print daily account payable checks inserts checks invoices envelopes mailing. Verifies posts details business transactions, funds received disbursed, totals accounts, using calculator computer. Responsible ensuring staff adequately trained phases jobs; informed regarding credit union products services Effectively research, track, resolve properly refer accounting documentation problems discrepancies. Maintains regular contact departments obtain convey information and/or correct transactions. Order cash Federal Reserve branches ATMs timely manner. Financial Service Representative/ Back-up Supervisor 01/2011 08/2013 Company Name – City 40hrs Provided customers prompt, accurate, courteous professional banking service. Identified referred sales opportunities Relationship Bankers products services. Utilized several mediums phone emails help customers. Assisted customers opening closing accounts. Answered resolved problems within authority. Accepted processed loan applications conduct loan interviews. Assisted members financial transactions, involving paying receiving cash negotiable instruments. Maintained proper cash levels branch. Responsible cash shipments main office branch. Processed commercial deposits, balanced vault daily. Responsible equipment maintenance; assisted staff balancing problems. Did random spot check staff ensure cash levels within predetermined branch limits. Education Bachelor Science Degree Finance May 2010 University Maryland State Finance Skills Accounting, Accounting System, accounts payable, accruals, Articulate, ATM, banking, budget, Business Intelligence, calculator, cash flow, cashier, closing, Credit, documentation, equipment maintenance, filing, Finance, Financial, financial reports, financial statements, preparation financial statements, fixed assets, funds, general ledger, general ledger accounts, ledger, mailing, Access, Excel, Microsoft Office, office, PowerPoint, Microsoft Word, Works, networks, PeopleSoft, policies, processes, coding, receiving, reconciling, Maintains files, reporting, research, sales, scanning, scheduling, phone, year-end",ACCOUNTANT
"FINANCE COORDINATOR Summary To acquire position grant opportunity contribute efficient operation firm earn advancement job performance. Highlights Accounting systems assessment Account reconciliations Budget analysis General tax accounting Accounts receivable professional Fiscal budgeting knowledge Invoice coding familiarity Strong communication skills General ledger accounting skills Multi-state payroll ADP Federal state tax regulations Record-keeping I-9 documentation Accounts payable Internal controls Microsoft applications Billing Independent worker Time management Attention detail Exceptionally organized Relationship building Reliable Excellent communication skills Bilingual [Spanish] Flexible Excellent time management skills Accomplishments Accounting Skills Operated computers programmed accounting software record, store, analyze information. General Ledger Accounts Maintained accurate accounts including cash, inventory, prepaid, fixed assets, accounts payable, accrued expenses line credit transactions. Experience 06/2010 Current Finance Coordinator Company Name Responsible preparation bi-weekly payroll including retirement plans, termination, union dues well resolving insurance issues deductions 30+ employees using Paychex system. Maintained entered time-keeping data collected bi-weekly timesheets Paychex Time Labor system particular focus processing exempt non-exempt hours, personal, vacation sick leave. Applied knowledge applicable laws related payroll process, including garnishment regulations, state tax regulations. Reviewed payroll reports accuracy prior distribution pay checks. Maintained accounts payable turnover rate 30 days less. General ledger posting. Prepared bank reconciliation. State City Funding Monthly Expense Reports. 09/2007 03/2010 Accountant Company Name － City State Responsible preparation bi-weekly payroll including retirement plans, termination, well resolving insurance issues deductions 175 employees using ADP TotalSource ADP PC. Maintain enter time-keeping data collected bi-weekly timesheets ADP EZ Labor Management system particular focus processing exempt non-exempt hours, personal, vacation sick leave. Apply knowledge applicable laws related payroll process, including garnishment regulations, state tax regulations. Review payroll reports accuracy prior distribution pay checks. 04/1994 10/2006 Senior Accountant Company Name － City Responsible preparation bi-weekly payroll including retirement plans, termination, union dues well resolving insurance issues deductions 550+ employees using ADP system. Maintained entered time-keeping data collected bi-weekly timesheets ADP system particular focus processing exempt non-exempt hours, personal, vacation sick leave. Applied knowledge applicable laws related payroll process, including garnishment regulations, state tax regulations. Reviewed payroll reports accuracy prior distribution pay checks. Interacted employees management payroll related projects inquiries including reporting employee leave absence, unemployment, fund allocations, payroll account reconciliation, disability worker's compensation monthly quarterly basis. Maintained monitored government contracts, grants restricted contributions ensure reporting requirements met timely basis review on-going budgetary discrepancies program directors. Prepared annual audit schedules, budgets various financial analyses needed. Maintained accounts payable turnover rate 30 days less. General ledger posting. Prepared bank reconciliation. Successfully managed ten state city contracts, including preparing monthly expenditure reports, budget modifications, year end closeouts. Maintained account receivable analysis reports. Education 2008 GED HS Equivalence Diploma HS Humanities － City State − High School Equivalence Diploma, HS Humanities Certificate Principles Accounting Lehman College － City State −Continuing Education, Lehman College − Computer Leadership Vocational Educational Program, Alianza Dominicana Inc. − Medical Billing Coding Netcom Information Technology Certifications Medical Billing Languages Bilingual (Spanish/English). Skills Payroll, State Tax, Accounts Payable, Bank Reconciliation, General Ledger, Posting, Reconciliation, Accountant, Account Receivable, Account Reconciliation, Accounting, Billing Audit, Basis, Budget, Budgets, Compensation, Contracts, Disability, Government Contracts, Leave Of Absence, Payroll Account, Payroll Account Reconciliation, Finance, Excel, Microsoft Windows Xp, Ms Excel, Ms Word, Outlook, Quickbooks, Quickbooks Pro, FUND EZ, Paychex, ADP, Medical Invoicing.",FINANCE
"DEVELOPMENT MANAGER Experience Development Manager November 2006 Current Company Name － City State Manage annual Walk For Wishes exceeded revenue goal $440,000 FY15 expected raise close $470,000. Assisted securing renewing $140,000 Walk For Wishes event sponsors goal $120,000 FY15. Introduced company pyramid online fundraising platform Walk team efforts increased one team's goal $14,000 $32,000. Implement team structure lead sponsor Planet Fitness allowed raise $29,000 created place pre-Walk w Develop budget specific development projects fiscal year based actual revenue expenses previous year, track monthly progress. Collaborated Erin Ehlers, Sr Manager National Events Brand Campaigns implement ""best practices"" including free registration modified version Walk Day Experience. Led Wish Ball, Detroit live auction committee exceeded revenue goal $75,000 $100,000 first year. ◦ Created talking points auctioneer. ◦ Worked committee secure attractive packages audience. ◦ Identified compelling wish stories ""lead"" package. ◦ Followed package proper tracking Raiser's Edge, acknowledgments purchasers in-kind donors, implementation package. Maintain Kids For Wish Kids Third Party Events fundraising programs implementing ""best practices"" provided national office. ◦ Worked closely external events BBB language guidance. ◦ Review collateral provide feedback ensure materials reflect Make-A-Wish Michigan brand guidelines. ◦ Tactfully declined event proposals meet standards. ◦ Implemented new internal guidelines license agreements ensure proper documentation audit purposes. ◦ Continue foster growth online fundraising programs led team transition Luminate Online. Marketing Manager May 2004 October 2006 Company Name － City State Arranged event logistics including securing contracts vendors, facilities, parks rec police. Attended events direct event day activities, volunteers ensure top level satisfaction event sponsors vendors. Created Running Fit ads, event flyers applications using Adobe InDesign. Created weekly e-newsletter e-mail list runners, grown 1,500 10,000. Increased event participation following events; Martian Marathon Half Marathon 31% 2004 2005, 70% 2005 2006; The Legend trail run 17% 2003 2004 35% 2004 2005; Dances Dirt Ultra Marathon 36% 2004 2005. Prior employment Running Fit losing estimated 50% co-op advertising funds due inactivity improper submissions. At time departure, Running Fit using 100% available co-op advertising dollars. Running Fit created two new events direction The Flirt Dirt 5 10K trail run Super 5K run. Both events exceeded goal 300 finishers become annual events. Public Relations Marketing Intern September 2003 June 2004 Company Name － City State Worked closely Pfizer ensure sponsor recognition exhibit ""Microbes: Invisible Aliens Amazing Allies"" made possible grant funded Pfizer. Wrote press releases, inaugural internal newsletter copy Web site. Revised Museum's media kit, media list membership letters. Collaborated graphics, development, outreach, education scouts departments variety projects including event planning, phone surveys, research, demonstrations ticket give-a-ways local children's organizations. Teamed outside organizations plan, promote implement programs events 2004 Ann Arbor Family Days 2004 National Volunteer Week. Evaluated previous marketing efforts including media coverage print, internet, television radio well compose detailed list corporate local sponsors partnerships. Education Bachelor Science Public Relations, Marketing 2004 Eastern Michigan University － City State US 1999 2004 Eastern Michigan University Ypsilanti, MI Bachelor Science Major Public Relations/Minor Marketing Indiana University Lilly Family School Philanthropy － City State US August 2011 Indiana University Lilly Family School Philanthropy Phoenix, AZ ""The Principals Techniques Fundraising"" Sponsored Make-A-Wish America Professional Affiliations Teamed outside organizations plan, promote implement programs events Ann Arbor Family Days National Volunteer Week Skills Fundraising, Audit, Best Practices, Budget, Documentation, Its, Progress, Proposals, Marketing, Public Relations, Adobe Indesign, Ads, Advertising, Contracts, Finishers, Indesign, Logistics, Satisfaction, Event Planning, Excel, Microsoft Word, Outlook, Powerpoint, Publisher, Training, Word",PUBLIC-RELATIONS
"MANAGING PRINCIPAL Career Focus Results-driven investment banker management consultant 10 years financial strategic advisory experience enabling established companies identify, develop, implement strategic growth initiatives emerging markets that: i) deliver top-line revenue growth, ii) create significant competitive advantage iii) increase long-term profitability. Proactive assistance clients – oil gas, power, mining, retail, utilities, real estate, critical infrastructure, diversified industrials, food beverage industries – meet business objectives, manage local interest expectations, establish best practices ethically contribute sustainable development communities operate. Expertise navigating high-growth emerging markets Africa, Latin America, Middle East. Summary Skills Strategic business development Project management Procurement agent Emerging markets Domestic international experience Infrastructure real assets advisory Relevant Professional Experience Company Name June 2009 Current Managing Principal City State Designed bid defense strategy international consortium license pre-qualification tender submission 4,456km2 deep-sea offshore oil gas blocks Equatorial Guinea. Significantly decreased transaction costs US$25 million devising winning bid proposed dual-track exit support international sovereign private equity consortium acquisition leading U.S. LNG transporter. Reduced due diligence timeline 15% effectively spearheading successful cross-cultural negotiations leading Chinese equipment provider behalf client, Saudi Arabian sovereign-owned oil gas company, deliver heavy industrial equipment support upstream activities. Eliminated average 50% concessionary renegotiation rate boosted project bankability leveraging sophisticated financial expertise, deep knowledge associated legal documents key contract terms according international project finance standards US$113 million 1,200+ mixed-income housing PPP project Nigeria. Leveraged well-developed network Nigeria decrease market entry costs 17% afford U.S. micro power plant manufacturer faster time market, operational setup procurement business generator licenses. Advised Regulation 144A/S private placement structure support development 100+ key resort marina lifestyle Viceroy Cartagena, Columbia. Structured managed South Korean conglomerate's bid provision services Jeddah Metro Transportation Plan. Company Name April 2007 May 2009 Senior Associate, Corporate Investment Banking City State Performed every aspect transaction analysis execution, day- to-day management corporate finance transactions closing US$10 billion financing, including US$8.5 billion private equity purchase HD Supply Bain Capital Partners, Carlyle Group Clayton Dubilier Rice. Built complex ad-hoc model demonstrating timeline contractual backlog revenue visibility support US$99 million private equity buyout CyrusOne ABRY Partners. Identified shared potential tuck-in acquisitions ABRY Partners bolstered exit Cincinnati Bell excess 3.3x Net ROIC. Negotiated clients investors key transaction terms associated legal documents, including commitment papers, bridge loan papers, term sheets, credit agreements. Transaction experience: Augusta Sportswear Group, Florida East Coast, Hawkeye Group, Modern Luxury, Prince Minerals, Production Control Services, RailAmerica, Selig Sealing Products TravelCLICK. Company Name April 2005 April 2007 Associate, Corporate Investment Banking City State Mastered sharp learning curve SunTrust Robinson Humphrey's Investment Banking Credit Training Leadership Program. Successfully cross-sold US$500 million ancillary products including asset securitization, private placements, FX, interest rate derivatives, Eurobonds, letters credit treasury solutions. Transactional experience: Bacardi, B/E Aerospace, CSX Corp., Duke Energy, FPL, Harris Corp., HEICO, Interline Brands, Jabil Circuit, Lockheed Martin, Ring Power Corp., Ryder, TECO Energy, Vulcan Materials Company (Florida Rock), Walter Energy, Watsco. Education New York University 2014 Coursework Project Infrastructure Finance City State U.S.A. New York University 2013 Coursework Real Estate Finance Development, Construction Cost Estimating City State U.S.A. Babson College 2011 MBA Finance City State U.S.A. University Florida 2005 Bachelor Arts Finance City State U.S.A. Skills Emerging Markets, Infrastructure Real Assets Advisory, Strategic Business Development, Project Management, Procurement Agent, Mergers Acquisitions, Domestic International Experience",BANKING
"ACCOUNTANT Summary To obtain challenging rewarding accounting position permit use skills, knowledge education maximize full potential developing additional knowledge abilities Highlights SAP AS400 CAMS Microsoft Office Suite Experience 01/2013 03/2014 Accountant Company Name － City State Approved set new capital jobs JDE Entering new assets JDE CAMS (upon completion job) Keeping track spending ensure budget compliance Maintaining files CIP ensured proper documentation job completed. 2. Finance Tag Working admin managers remain within budget relating expenses Acting ""go-to"" person questions concerns arise Conducting monthly one-on-one meetings admin managers communicated new policies implemented. 3. Purchasing Cards Conducted monthly audits VISA® purchasing cards Ensured compliance established company policies Making use tax entries necessary outside purchases. 4. Other Various Duties Entered monthly journal entries accruals Reconciled assigned balance sheets collect/document balance sheets LLC, Cargill Inc. GP Completed government reporting/compliance forms. 06/2012 12/2012 Campus Accountant Company Name － City State 1. Managing Student Accounts Processed various forms students payments including self-payments, financial aid, military benefits loans Monitoring aged trial balance sending statements regarding past due accounts Working students managing tuition balances counseling regarding repayment options Charging correct tuition fees student accounts communicating students current balances accounts. 2. Inventory Control Ordering books, uniforms tool kits new phase start Passing required material maintaining accurate inventory using just-in-time inventory method Requesting instructor materials needed Responsible setting new accounts inventory new automotive program. 3. Accounts Payable Coding invoices received campus Processing manual check requests Creating purchase orders new orders. 4. Various Other Accounting Duties Scheduling routine services Depositing monies company bank account Performing end month duties. 12/2010 05/2012 Staff Accountant Company Name － City State Sales Use Tax- KS, MO OK Developed implemented new strategy collecting/reporting monthly taxes Trained associates new tax procedures Maintained responsibility necessary amended returns Worked closely auditors sales tax audits Monitored invoices work orders ensure proper codes used Accrued tax liability use tax Closed tax accounts end month/year. 2. Fixed Assets Maintained responsibility rental side company including journal entries, inter-company transactions, depreciation, estimates, warranties related reconciliations Worked closely accountants entities ensure inventory control properly practiced implemented Closed fixed asset account end month/year. 10/2008 11/2010 Senior Finance Associate Company Name － City State Invoice Processing Processed invoices vendors assigned Worked month statements vendors Assisted foreign vendors helped monitor changing currency rates Monitored checks outstanding followed proper vendor. 2. Warranties Returns Ensured warranties returns properly processed. Including matching costs repairs compared authorized company, making adjusting entries reconciling accounts. 3. Assisted new AP policy payments Played important role converting vendors ACH payment option place traditional paper checks Provided assistance vendors needed help navigating new payment procedures Provided feedback supervisors worked closely make improvements new policy. 06/2006 09/2008 Staff Accountant Company Name － City State 1. Oversaw aspects accounting 21 Beauty First retail salons Monitored inventory control procedures tracked material variances Worked store associates yearly audits ensured accounts reconciled Monitored open purchases orders provided feedback known issues Trained new accounting assistants proper way monitor assigned stores Reconciled cost goods end month Closed accounts end month/year. 2. Bank Reconciliations Monitored deposits verified bank accounts Ensured credit cards balanced processed related fees Assisted developing new spreadsheet track bank deposits Reconciled bank accounts month/year end. 3. Sales Tax Calculated sales tax markets issued payment Monitored product used salon accrued use tax necessary Reconciled tax accounts accounting manager end month/year. Education 1 2009 BBA Accounting Friends University － City State USA GPA: GPA: 3.5 Accounting GPA: 3.5 Business Administration Baker University － City State USA GPA: GPA: 3.63 Business Administration GPA: 3.63 Skills Accounting, Accounts Payable, accruals, AP, AS400, automotive, trial balance, balance sheets, Bank Reconciliations, benefits, budget, counseling, credit, documentation, Finance, financial, Fixed Assets, forms, government, instructor, inventory, inventory control, Inventory Control, JDE, Managing, materials, meetings, Microsoft Office Suite, policies, Coding, Purchasing, reconciling, repairs, reporting, retail, Sales, SAP, Scheduling, spreadsheet, strategy, Tax, taxes, year end",ACCOUNTANT
"CUSTOMER ADVOCATE Summary To obtain position Company. Education BBA Marketing 2014 University Central Arkansas City State Faulkner Experience Customer Advocate September 2014 Current Company Name City State Handle incoming calls national customer base. Provide detailed information services products customers. Make appropriate account recommendations based customer requirements. Enter accurate complete customer information system. Research resolve service, product billing issues. Maintain updated records customer interactions. Achieve exceed key performance indicators areas. Addressed customer service inquiries timely accurate fashion. Made reasonable procedure exceptions accommodate unusual customer requests. Built customer loyalty placing follow-up calls customers reported product issues. Caregiver September 2010 August 2015 Company Name City State Read stories children taught painting, drawing crafts. Employed variety materials children explore manipulate learning activities imaginative play. Planned implemented educational programs children Managed general housekeeping duties, including feeding, diapering, resting, cleanup. Supported children's emotional social development adapting communication tactics differing client needs. Planned led games, reading activities groups school-age children. Disciplined children recommended measures correct behavior. •Carefully monitored children's play activities. Club Connect Team Member August 2013 May 2015 Company Name City State Contact potential students schedule campus tours. Provide incoming students scholarship opportunities available individual. Contact potential students inform scholarship deadlines. Help potential students signup campus events via online portals. Activities Awards Activities: Delta Sigma Theta 2013- Present Keep Child Alive 2011-2015 Kids Life Money Volunteer 2012-2015 Skills •Problem solving •Adaptability •Collaboration •Time management •Leadership",ADVOCATE
"QUALITY ASSURANCE MANAGER Professional Summary Outgoing Quality Assurance Manager 8 years managerial experience Aerospace. Committed high standards product inspections customer service extensive knowledge EVO Microsoft office use. Adept collaborative various departments comprehensive quality control. Methodical superb problem-solving analytical abilities. Keeps meticulous records identify troubleshoot problems. Specialties include operational improvements, program implementation, documentation. Well-rounded leading-edge approach identifying innovative ways provide quality, scheduling, materials management, purchasing, inventory control, logistics support manufacturing industry Accomplishments Implemented NADCAP AC7108/1 throughout facility. Initiated implemented CMMC Compliance. Created administered FOD Program compliant NAS412. Skills Process Improvement 6S/LEAN/KAIZEN Principles Compliance/Regulations Identify/Analyze/Resolve Problems Supplier Quality Staff training development Policy reinforcement Knowledge Of Quality Systems Audit Coordination Quality Management Process Control Employee Supervision Root Cause Analysis Presentations Work History Quality Assurance Manager 07/2011 Current Company Name – City State Specified quality requirements raw materials suppliers. Recorded, analyzed distributed statistical information. Reported production malfunctions managers production supervisors. Inspected products worker progress throughout production. Collected production samples regularly performed detailed quality inspections. Provided analytical, planning coordination support projects assigned, reviewing, interpreting, analyzing illustrating data stimulate support enlightened decision making. Inspected, verified documented quantifiable characteristics finished goods, comparing customer specifications company quality standards achieve acceptable product. Demonstrated talent directing aspects process improvement, quality control, regulations compliance. Supervised 4 support departments: customer service, purchasing, warehousing, quality High-impact team player proven ability slash variances error rates strong management practices strict adherence policies procedures. Valuable expertise AS9000, ISO9001 NADCAP internal external auditing facility well critical suppliers. Proven track record reducing cost quality: Scrap reduction 7%, NCR reduction 1.41% 0.03%, managing aspects quality. Demonstrated talent analyzing problems, developing procedures, implementing efficient, cost effective innovative long-term viable solutions assuring compliance contractual obligations Developed implemented KPI's internal management customer review. Implemented obtained NADCAP certification within 7 months initiated cybersecurity CMMC certification NIST 800-171 Compliance Developed new systems, processes methods, increased quality 50% reduced costs directly indirectly $60,000/yr Program Director 01/2005 01/2012 Company Name – City State Marketing, teaching 4 classes per day, class management 20+ students, recruitment. Upgrade students' programs, enrollment, follow current/potential students. Build rapport, follow MAS procedure, filing, editing. Responsible, advisement Chief Instructor, class curriculum. Aid students meeting requirements program. Communicate Chief Instructor appropriate businesses form new relationships. Carry project activities (e.g. seminars, demo's, etc.). Oversaw tournaments 200+ competitors focused weapons, forms sparring. Purchasing Coordinator 01/2008 01/2010 Company Name – City State Monitored purchase requisitions handled adjustments vendors. Contacted vendor recorded information regarding price, availability, quality products. Collaborated internal external customers managed pricing availability products. Maintained consistent email communication stores suppliers confirm track orders verify price revisions purchase orders. Tracked inventory shipments prepared spreadsheets detailing item information. Maintained complete documentation records purchasing activities. Computed created purchase orders E3 monitor stock levels, verify purchase requisitions expedite customer orders. Maintained focus organization regularly complete tasks precision, timeliness flexibility accommodate fluctuating assignments emerging business trends. Education High School Diploma 05/1998 Liberty Eylau High School City Graduated summa cum laude Graduated Top 3 Class Member National Honor Society No Degree General Studies Ivy Tech Community College Of Indiana City Dean's List 2004 2005 Certifications Certified Six Sigma Green Belt, Aveta Business Institute 2020 ISO 9001:2015 Internal Auditor Training, Purdue University 2019 NADCAP Audit Criteria AC7108/1 Rev C, Purdue University 2019 OSHA 10, OSHA Training Institute 2019 Quality Management, Tools Techniques, Ivy Tech 2019 Blueprint Reading, GD&T, Ivy Tech 2019 VSM w/ Implementation VSM eVSM 2016Advanced Microsoft Excel Techniques Training 2015 Best Practices Managing Inventories Cycle Counts Training- 2015 Lean Operational Excellence Training 2013 Blueprint Reading Fundamentals Training- 2013",AVIATION
"APPAREL TECHNICAL DESIGNER Career Focus Represent Company's interest universal consistent fit aesthetics proper construction garments well standardizing product fit constructions specifications. Qualifications Proven success writing specification sheets Knowledge fitting Pattern making sewing Knowledge textiles Experience corresponding contractors overseas Excellent ability flat sketching Excellent administrative skills Proficient English Spanish Skills Microsoft Software: Excel, Word, Outlook Web PDM IBM AS-400 Professional Experience Apparel Technical Designer Sep 2016 Company Name － City State Work Design Seasonal Development stages identify styles require tech design support Issue initial specs order expedite first proto well resolve technical issues design integrity, target price, delivery quality directed Design Merchant. Manage fit cycle approval process initial development stock approval. Interface Design, Product Development, Merchants, Production Quality Assurance Suppliers daily ensure dos updated information communicated. Measure garments fittings speed accuracy. Pull history, specific references, basic standard fit binders prepare fittings needed. Maintain update daily Fit log, indicating approval status styles. Keep organized records template garment specification including Labeling, Packaging standards and/or construction standards monitor new developments consistency. Create, maintain generate fit comments specs Books. Resolve technical issues clear written communication factories daily basis. Review graded specs, tolerances construction consistency sending factories production generating stock grading. Maintain seasonal binders specs Technical Designer brand responsibility. Maintain Management communication delivery issues, concerned risk styles, work cross functional team resolve outstanding issues. Specification Writer, Quality Control Assistant Jan 1996 Jan 2000 Company Name － City State Wrote specification sheets, including sewing construction, trim, grading, pattern label parts. Attended fittings corresponded contractors overseas. Served Liaison Spec Department Department Quality Control, Design, Trims, Pattern Making, Washing Shrinkage, Fabrication Matching, Sample Room, Grading Marking. Analyzed Line Development Management Reports (LDM) domestic overseas operations ensure deadlines met. Kept updated extensive database books. Trained new hires. Specification Writer Jan 1993 Jan 1996 Company Name － City State Wrote Specification Sheets, including Sewing construction, Trim, Grading, Patterns label parts. Served Liaison Spec Department Department Quality Control, Design, Trims, Pattern Making, Sample Room, Grading Marking. Managed distribution tracking specification packages production delivery appropriate factories, warehouses relevant personnel. Monitored performance deadlines reported progress production group weekly reviews. Kept updated extensive database books. Trained new hires. Production Line Supervisor Jan 1990 Dec 1990 Company Name － City State Supervised line operations staff. Supervised researched daily water treatment. Responsible calculating required quantities raw materials daily production controlling output plan. Investigated reported line efficiency daily basis. Freelance Teacher Jan 1988 Mar 1989 Company Name － City State Chemistry, Mathematics Physics Education Chemical Engineering 1987 National University Honduras Honduras C.A.",DESIGNER
"ADMINISTRATIVE ASSOCIATE II, CONSTRUCTION MANAGEMENT DEPARTMENT Professional Overview Committed motivated Administrative Assistant exceptional customer service decision making skills. Strong work ethic, professional demeanor great initiative. Summary Skills Professional verbal written communication Type 80+ wpm Strong analytical organizational skills Excellent interpersonal skills Professional phone manner office etiquette Schedule management Self-starter Employee training development Microsoft Office proficiency Meticulous attention detail Results-oriented Self-directed Spreadsheet development Deadline-oriented Staff motivation Time management Professional mature Strong problem solver Resourceful Strong interpersonal skills Understands grammar Proofreading Mail management Meeting planning Legal administrative support Detailed meeting minutes Work Experience Administrative Associate II, Construction Management Department 09/2015 Current Company Name City State •Provide administrative secretarial support Department Chair, students, faculty, industry advisory board members, public. •Supervision Student Assistants adviser grad students assistants. •Maintain documentations necessary Construction Management Department. •Manage calls main departmental phone number. •Maintain excellent customer service within office students parents. •Establish rapport business professionals, representing department KSU professional manner. •Email, phone, staff/faculty departmental communications, well contact local public school educators administration. •Generate purchases payments. •Set-up courses prerequisites Banner, help students time registration. •Assist project staff/faculty preparation institutes workshops •Manage supply inventory. •Manage departmental records. •Assist technology. •Assist organizing special events needed throughout year, including annual fundraiser department. •Manage Department Chair's calendar. •Order catering needed departmental events meetings. •Create minutes agendas meetings. •Utilize programs Works, Owl Express, Owl Pay, SAS procurement needs department. •Organizes submit payment requests SPSU Foundation via KSU. •Maintain ongoing list door passes new KSU door swipe process department. •Provide information Construction Management program prospective students parents. •Handle correspondence department chair. •Assist faculty, students, industry advisory board members arrange internships job placement. •Budgeting, supply purchasing, meeting minutes, researching reporting directed department chair. •Travel arrangements students, faculty staff competitions held throughout year. •Appointment setting academic advising faculty students. •Manage department chair's calendar. •Coordinate fund-raising events, including invitations, locations, menus, prizes, audio visual needs, thank notes, details. •Arrange work requests Information Technology needs facility repairs. •Provide typing secretarial support department chair faculty. •Maintain filing system. •Work departments cooperative manner. •Hire processes paperwork student assistants. •Coordinate departmental meetings; attend prepare minutes distribution. •Maintain departmental files documents including databases, part-time faculty, staff, administrative reports departmental publications. •Assist faculty job searches including making travel arrangements applicants. Design electronic file systems maintained electronic paper files. Serve central point contact outside vendors needing gain access building. Plan meetings prepared conference rooms. Write reports correspondence dictation handwritten notes. Disperse incoming mail correct recipients throughout department. Facilitate working relationships co-tenants building management. Organize files, develop spreadsheets, fax reports scan documents. Manage day-to-day calendar Department Chair. Properly route agreements, contracts invoices signature process. Receive distribute faxes mail timely manner. Receive screen high volume internal external communications, including email mail. Create maintain spreadsheets using advanced Excel functions calculations develop reports lists. Draft meeting agendas, supply advance materials execute follow-up meetings team conferences. •Assist Dean's secretary collecting documents signature re-appointments, pre post tenure, tenure promotion reviews. Office Manager 08/2014 04/2015 Company Name City State Generating updated property information utilizing documentation field representatives. Data Entry using AssessPro Software. Discerning sketches data Data Collectors determining accurate data property cards various townships cities New England. Managing shipment period mail-outs tax payers assuring on-time shipments documents. Scheduling appointments tax payers Revaluation appointments home well informal hearings various municipalities Rhode Island. Assuring office kept professional manner organizing phone lists, supply requests receiving shipments necessary. Receiving calls assisting callers questions directing appropriate party. Managed receptionist area, including greeting visitors responding telephone in-person requests information. Designed electronic file systems maintained electronic paper files. Made copies, sent faxes handled incoming outgoing correspondence. Received screened high volume internal external communications, including email mail. Managed daily office operations maintenance equipment. Receptionist, Client Services, Tax/Lien Researcher 12/2012 08/2014 Company Name City State Facilitated working relationships co-tenants building management. Supplied key cards building access employees visitors. Planned meetings prepared conference rooms. Maintained front desk reception area neat organized fashion. Managed receptionist area, including greeting visitors responding telephone in-person requests information. Shipping Coordinator 07/2010 08/2012 Company Name City State Processed Internet based orders customers United States utilize Endicia shipment. processing. Prepared shipped large orders stores US Canada. Kept shipping area organized for. efficiency. Ordered printing supplies needed. Solely responsible daily outgoing shipments Internet. based orders privately owned company. Website Social Media Manger 12/2009 07/2012 Company Name City State Manage website Song Atlanta Show chorus well Facebook, MySpace, YouTube &. LinkedIn social media sites. Receptionist 10/2008 10/2009 Company Name City State Managed receptionist area, including greeting visitors responding telephone in-person requests information. Designed electronic file systems maintained electronic paper files. Maintained front desk reception area neat organized fashion. Dispersed incoming mail correct recipients throughout office. Made copies, sent faxes handled incoming outgoing correspondence. Facilitated working relationships co-tenants building management. Organized files, developed spreadsheets, faxed reports scanned documents. Received distributed faxes mail timely manner. Administrative Assistant/Receptionist Morris/Hardwick/Schneider Post Closer 10/2005 10/2007 Company Name City State Began professional receptionist promoted Disburser/Post Closer. As Receptionist, duties included receiving incoming calls transferring appropriately, receiving guests clients. Maintaining lobby area kept conference rooms order. As Disburser, disbursed real estate closing files closed office include sending checks, entering appropriate information database, scanning files, putting files appropriate record keeping order, using Softpro track documents, taking care post-closing requests. I also responsible ordering supplies organizing conference rooms closings, notarizing documents, working Managing attorney special office projects needed. Ascertained legal documents properly signed dated, scanned documents, shipped packets appropriate parties, filed maintained paperwork, work clients retrieve important documents, admin duties needed. For detailed information additional work history including endorsements recommendations, please visit Professional LinkedIn Page: www.linkedin.com/in/tammyammy. Education GED Adult High School Diploma 1983 Dekalb Community College City State USA Skills Executive Management Support Microsoft Outlook Multi-Task Management Organizational Skills Telephone Skills Time Management",CONSTRUCTION
"BANK TELLER Professional Summary Personable, high-energy nursing professional. An ambitious individual demonstrated ability address patient's needs timely manner. Proven success dealing patients families different backgrounds. Eager work busy environment achieve highest level patients' satisfaction. Licenses CPR certified American Heart Association Skills Medical Terminology Vital Signs Patient Monitoring Electronic Health Record HIPPA Regulations/ Privacy Patient Safety Care Patient Advocacy Support Medication Administration ​ Professional Experience 09/2015 Current Bank Teller Company Name － City State Professional tellers responsible providing positive customer experience leads improved satisfaction sales. Professional tellers process transactions accurately efficiently fast-paced environment simultaneously introducing products services meet customer's needs encouraging customers expand relationship Bank America. Your duties may include, limited following: Create connection develop rapport customers provide outstanding, personalized service Listen carefully connect customers understand top financial priorities uncover products solutions benefit Ensure customers/clients quickly connected appropriate teammate expertise meet needs Meet exceed sales goals influencing customers learn products/services benefit Build, develop maintain partnerships teammates specialists maximize effectiveness serve customers. 09/2014 05/2015 Retail Sales Consultant Company Name － City State Interacting among clients primary focus business retention new business roll outs; provided superior support services aligned client's priorities order drive loyalty maximize business value investment. Driven meet sales goals educated customers available promotions product plans. Maintain strong knowledge products, accessories, pricing plans, promotions service features. Provide efficient, courteous customer service assist aspects product offerings services. Recognized number one store newest accounts opened months February March 2015. Ranked Top 5% store entire term employment Voluntary customer service training completed, gained advanced customer service skills improve productivity Established strong networking relationships every customer. 12/2011 Current Aviation Resource MANAGER Company Name － State Review, plan, implement aircraft crew schedules day scheduled events 6 months advance ensure optimum crew aircraft usage relative clients requests accounting crew rest requirements, crew schedules, aircraft maintenance, unexpected developments. Processed 9,500 flight requirements, verifying currencies Aviation Resource Management System zero delays status. Conducted 62 flight record reviews, updating personnel data reducing workload 20 percent. Organized base training 21 personnel best practices. Adapted 4 Organizations). Oversee supervise 12 personnel daily operations. 07/2011 12/2011 Administrative Executive Company Name － City Provided high-level administrative support 5 leading military officials conducting research, preparing statistical reports, handling information requests, performing clerical functions preparing correspondence, emailing, receiving visitors, arranging conference calls, scheduling meetings. Train supervise lower-level clerical staff. Authenticated 487 authorizations 375 personnel 100 percent accuracy. Organized office filing plan, labeling/auditing 800 packages ensuring compliance. Generated 24 flight orders North Atlantic Treaty Organization; 67 successful training tasks completed. Education Training 2012 High School Diploma Jefferson County High School － City State 30434 GPA 3.7 Graduated top 5% class 2015 Aviation Management Community College Air Force GPA: GPA: 3.5 Aviation Management 2015 Georgia Southern University BLS AHA. Expires 2017 ​ 2016 Associates Pre Nursing East Georgia State College － City State 30458 2017 Nursing Georgia Southern University － City State United States GPA: GPA: 3.6 Completed First Semester Georgia Southern Clinical. Acute Nursing Clinical East Georgia Regional Medical Center Med Surgical Floor St Joseph Candler Hospital TCU. Additional Information Awards Airman Year (X2) Aviation Resource Manager year Major Command Level (Air Combat Command) Airman Quarter Squadron Level (X6) Air Force Achievement Medal. A member Student Nurses Association Georgia Southern University",AVIATION
"ACCOMMODATION SERVICE EXECUTIVE LL Professional Summary Customer service sales expert identifies customer needs delivers solutions problems. Driven exceed sales customer satisfaction goals build long term relationships clients. Creates positive experience high quality customer care. Bilingual manager able build, lead train efficient friendly service teams. Core Qualifications Client-focused Results-oriented Quick learner Superior communication skills Cheerful energetic Effective team player Experience ACCOMMODATION SERVICE EXECUTIVE 12/2016 Current Company Name City State Communicate Partners telephone e mail provide guidance assistance regarding Booking.com platform Extranet. ​ Provide commercial advise orientation partners based Booking.com business model. Gather information solve partner guests issues regarding reservations order coordinate assistance Customer Service department. Review process new partnership registrations set ready open Booking.com webpage. Keep partners guests center operations guarantee maximum satisfaction. ​ CUSTOMER SERVICE EXECUTIVE 02/2016 11/2016 Company Name City State Communicate customers telephone e mail provide information hotel reservations, take enter information, cancel reservations, gather complaints details Keep records customer interactions transactions, recording details inquiries, complaints, comments, well actions taken. Check ensure appropriate changes made resolve customers' problems. Contact customers respond inquiries notify claim investigation results planned adjustments. Refer unresolved customer grievances designated departments investigation. GENERAL MANAGER /SALES MANAGER 12/2011 01/2016 Company Name City State Managed sales team generating daily new memberships according sales quota, interacted prospects new customers provided high level service achieve 100% customer satisfaction company revenue. Hired trained sales customer service staff. Monitored customer preferences determine focus sales efforts. Developed,implemented monitored programs maximize customer satisfaction. Manage projects contribute committee team work. Create, maintain, enter information databases. GENERAL MANAGER 01/2005 12/2011 Company Name City State Managed sales customer service operation Control retention attrition Responsible new hire process Supervised 30 employees Reported District Vice President GUEST SERVICE MANAGER 01/2000 12/2004 Company Name City State Served public relations representative hotel. Assisted guests special requests visits. Answer inquiries pertaining hotel services, guest registration, travel directions, make recommendations regarding shopping, dining, entertainment Record guest comments complaints, referring customers managers necessary. Transmit receive messages, using telephones telephone switchboards. Accomplishments researched, calmed rapidly resolved client conflicts ensure customer retention increasing 85% per month. Consistently generated additional revenue skilled customer services sales techniques used generate new corporate. accounts service high volume employee corporations. Satisfactory managed company new locations pre saleand openings guarantee revenue profit investment return. Education J.D. Law 2000 Universidad Santa Maria City State Venezuela Law Courses Military Law, Criminology Bachelor Science TOURISM 1995 IUTIRLA City Venezuela Tourism Hospitality Management Barcelona Hospitality Tourism Instituto Universitario de Tecnologia Industrial ""Rodolfo Loero Arismendi"", El Morro, Anzoategui Graduated Cum Laude Professional Affiliations National Association Professional Trainers Languages Bilingual English- Spanish, proficient Portuguese, French Italian. Skills Customer services supervision,decision making, dependable, staff training development, problem solver, public relations,dynamic team player able motivate employees reach high level performance using maximum potential. Online skills development courses ,The Open University Commercial awareness. Conversations interviews. Developing high trust work relationships. Difference challenge teams. Discovering development management. Facilitating group discussions. Making decisions. Speeches speech making. The importance interpersonal skills. The role manager. Three principles coaching approach.",FITNESS
"CUSTOMER SERVICE MANAGER Summary Pleasant energetic Office Professional excellent written oral communication skills knowledge use Office Systems Technology including: Microsoft Office Word, Excel, PowerPoint seeking role increased responsibility authority committed delivering high quality results. Skills Microsoft Office proficiency Self-starter Meticulous attention detail AS/400 Professional mature Medical terminology Resourceful Proofreading Dedicated team player Understands grammar Strong interpersonal skills Business writing Results-oriented Mail management Experience 10/2012 Current Customer Service Manager Company Name － City State Promoted Closing Key Holder 1 month employment. Received merit raise strong attention detail, exemplary customer service team-player attitude. Received certificate appreciation Tara Hall Home Boys recognition service support family services. Received certificate Howard Adult Center completing continuing education introductory course computers. Received merit raise certificate meeting Store Inventory goals variance +1.02%. Overnight winner ""[WalMart] Employee Month Award September, 2010. Promoted Customer Service Manager upon demonstrating exemplary customer service leadership skills October 2012. Provide Customer service acknowledging customer, identifying Customer needs, assisting purchasing decisions, locating merchandise, resolving Customer issues concerns, promoting products services, maintaining safe shopping environment. Maintain front-end accordance Company policies procedures properly handling claims returns, zoning area, arranging organizing merchandise/supplies, identifying shrink damages, ensuring safe work environment. Operate equipment, cash registers related tools, process Customer purchases using appropriate procedures different payment types items sold. Supervise associates area responsibility assigning duties, communicating goals, providing feedback follow-up, monitoring performance, teaching supporting Company policies procedures, ensuring compliance, participating hiring, promotion, coaching, teaching, evaluation Associates. Fulfill Customer service requirements greeting Customers, approving monetary transactions, providing support Associates completing monetary transactions, assisting Cashier training, balancing Customer traffic across front-end, conducting register audits, maintaining front-end keys, coordinating Cashier meals breaks, assisting Management control front-end. Execute plans manage others' time priorities met. Build trusting relationships work others reach goals. Share clear priorities work practices others. Prepare written work accurate complete. Communicate respectful professional manner. Enter locate information computer. Create documents, reports, etc., using writing instrument (such pencil, pen) computer. Communicate effectively person using telecommunications equipment. Present information small large groups individuals. Employee month Promoted management three years employment. 05/2009 10/2012 Apparel Processor/GM Stocker Company Name － City State Recommended helped customers select merchandise based needs. Served liaison customers, store personnel various store departments. Informed customers sales promotions friendly engaging manner. Tracked sources special products services meet customers' special needs. Trained new employees company customer service policies service level standards. Described use operation merchandise customers. Shared product knowledge customers making personal recommendations. Demonstrated customers come first serving sense urgency. Worked team member provide highest level service customers. Maintained friendly professional customer interactions. Verified merchandising standards maintained daily basis. Closing Manager Keyholder/ College Bookseller. 06/2004 10/2005 ComData Company Name － City State Activate fuel pumps. Collect cash payments customers make change charge purchases customers' credit cards provide customers receipts. Resolved customer questions, issues, complaints. Clean parking areas, restrooms, equipment remove trash. Trained new quality attendants. Provide customer information local roads and/or highways. Developed rapport customer base handling difficult and/or complicated issues professionalism. Provided high level product leadership support attendants customers. Stock shelves coolers. Assist inventory preparation. 05/2004 10/2009 Lead Cashier/Attendant Company Name － City State Under minimal supervision, performed variety shipping/receiving, pricing, stocking retail sales activities. Processed distributed documentation purchase orders; operated computer and/or cash register; performed customer services buybacks, refunds, charges, selling customer assistance; performed related work required. Assisted store manager ordering adequate merchandise supplies, maintained store assigned, ensured orderliness cleanliness inventory work area. Organized store inventory, maintaining accuracy inventory; updated maintained computer databases store inventory. Assisted students, faculty, customers locate books, supplies, related materials; maintained current knowledge courses syllabi. Supervised trained student assistants short-term non-continuing employees. Assisted store manager coordination syllabi determine order quantities, printing, delivery, pricing, inventory Bookstore Text-Aid System. Worked faculty inform problems textbooks syllabi. Performed complex technical clerical duties related purchasing supplies materials, read, wrote, performed mathematical calculations college-level; dealt public tactfully courteously; followed oral written instructions; operated computer, typewriter, cash register calculator; performed physical labor including ability lift carry large amounts books hand use equipment; operate hand trucks, dollies, weight scales, postage machines, pallet jacks hand tools; maintain cooperative working relationships; demonstrated sensitivity respect diverse population. Managed daily office operations maintenance equipment. Created maintained spreadsheets using advanced Excel functions calculations develop reports lists. Made copies, sent faxes handled incoming outgoing correspondence. Maintained electronic paper files. Received screened high volume internal external communications, including email mail. Organized files, faxed reports scanned documents. Successfully completed ""The Power WOW"" training course. 04/2003 06/2005 Cashier Company Name － City State Assist customers final purchases Use computerized cash registers, conveyor belts, scanners ring customer purchases scan coupons Greet customer professional manner warm smile addressing name whenever possible ensuring customer satisfaction Completed transactions speedy accurate manner average scan rate 97% without errors Kept work area clean Stock restock groceries. 05/2001 10/2003 Assistant Manager Company Name － City State Prevented store losses using awareness, attention detail integrity. Processed issued money orders customers. Compiled weekly monetary reports records store managers. Maintained adequate cash supply cash drawers multiple checkout stations. Responsible ringing customers timely manner guaranteeing high level customer service. Communicated merchandise needs issues appropriate supervisors. Stocked rotated inventory regularly. Performed store opening duties, including counting cash drawers checking equipment proper functioning. Organized store returning merchandise proper place. Replenished merchandise shelves items stockroom. Processed merchandise returns exchanges. Accurately logged daily shipping receiving orders. Performed duties Customer Service Representative. Completed daily banking. Troubleshooted daily closeout shift sales analysis. Developed daily/weekly work schedules. Finalized time keeping. Performed functions Store Manager his/her absence. Performed duties assigned Store Manager Market Manager. Guided inventory preparation Shared product knowledge customers making personal recommendations. Maintained friendly professional customer interactions. Trained directed customer service representatives assigned store. Provided prompt, courteous resolution employee customer issues. Prepared transmitted daily bookkeeping, gasoline invoicing data. Participated hiring process. Trained new employees company customer service policies service level standards. Conducted performance disciplinary discussions Managers absence. Tracked sources special products services meet customers' special needs. Informed customers sales promotions friendly engaging manner. Confirmed appropriate changes made resolve customers' problems. Education Training 2007 Associate Arts Office Systems Technology HORRY GEORGETOWN TECHNICAL COLLEGE － City State United States Office Systems Technology 1991 Office Administration coursework Related coursework Notetaking, Computerized Accounting, Office Communications, Leadership Development. Coursework Administrative Technology Concentration Office Systems Procedures, Information Processing Applications, Office Spreadsheet Applications. Business coursework (Advertising, Internet Skills Workplace, Technical Communications). Technical Education Certificate, Patient Care Technician CENTRAL CAROLINA TECHNICAL COLLEGE － City State United States Activities Honors Inducted Phi Theta Kappa Society International Scholastic Order Two-Year- College 2005. Skills Computerized Accounting, Administrative, Advertising, AS/400, attention detail, banking, bookkeeping, Business writing, calculator, cash register, Cashier, cash registers, clerical, Closing, coaching, Strong interpersonal skills, oral, credit, make change, customer satisfaction, customer services, customer service, Customer Service, customer assistance, databases, delivery, documentation, dollies, email, faxes, hand tools, hand trucks, hiring, Internet Skills, Inventory, invoicing, leadership, leadership skills, Leadership Development, Market, materials, Medical terminology, merchandising, Excel, Mail, money, Microsoft Office, Office, 97, Office Administration, organizing, Patient Care, pen, pencil, personnel, policies, postage machines, pricing, promotion, Proofreading, purchasing, quality, rapport, read, receiving, retail sales, selling, sales, sales analysis, scanners, Self-starter, shipping, spreadsheets, Spreadsheet, Store Manager, supervision, teaching, team-player, team player, Technician, telecommunications, typewriter, written",APPAREL
"SALES ASSOCIATE Skill Highlights Great ability multi-task Self-Starter driven Extensive customer services caregiver knowledge Neat well organized Volunteer Work: Personal care worker supportive home care Job duties: Give assistance people sick, injured, mentally physically disabled, elderly fragile. Professional Experience 01/2010 01/2011 Sales Associate Company Name － City State Assisting customers area store needed go need help in. Putting merchandise correct assign to. Assist customers choices help locate provide information product question. Helping customers know English second language. Telephone 414-764-2474. 03/2014 03/2015 Cashier Company Name － City State My duty greet customers entering store. Handling cash transactions receiving payments cash, credit/debit cards checks. Guiding solving queries customers. Providing training assistance new joined cashier. Keep area neat organized. Telephone 414-304-1024. 05/2016 07/2016 Housekeeper Company Name － City State My duty housekeeper clean maintain rooms premises around hotel. Vacuum, empty wastepaper ashtrays, transport trash waste disposal equipment, dust, change bed sheets pillow cases dust. 01/2010 01/2011 Sales Associate Company Name － City State Assisting customers area store needed go need help in. Putting merchandise correct assign to. Assist customers choices help locate provide information product question. Helping customers know English second language. Telephone 414-764-2474. 03/2014 03/2015 Cashier Company Name － City State My duty greet customers entering store. Handling cash transactions receiving payments cash, credit/debit cards checks. Guiding solving queries customers. Providing training assistance new joined cashier. Keep area neat organized. Telephone 414-304-1024. 05/2016 07/2016 Housekeeper Company Name － City State My duty housekeeper clean maintain rooms premises around hotel. Vacuum, empty wastepaper ashtrays, transport trash waste disposal equipment, dust, change bed sheets pillow cases dust. 01/2010 01/2011 Sales Associate Company Name － City State Assisting customers area store needed go need help in. Putting merchandise correct assign to. Assist customers choices help locate provide information product question. Helping customers know English second language. Telephone 414-764-2474. 03/2014 03/2015 Cashier Company Name － City State My duty greet customers entering store. Handling cash transactions receiving payments cash, credit/debit cards checks. Guiding solving queries customers. Providing training assistance new joined cashier. Keep area neat organized. Telephone 414-304-1024. 05/2016 07/2016 Housekeeper Company Name － City State My duty housekeeper clean maintain rooms premises around hotel. Vacuum, empty wastepaper ashtrays, transport trash waste disposal equipment, dust, change bed sheets pillow cases dust. 01/2010 01/2011 Sales Associate Company Name － City State Assisting customers area store needed go need help in. Putting merchandise correct assign to. Assist customers choices help locate provide information product question. Helping customers know English second language. Telephone 414-764-2474. 03/2014 03/2015 Cashier Company Name － City State My duty greet customers entering store. Handling cash transactions receiving payments cash, credit/debit cards checks. Guiding solving queries customers. Providing training assistance new joined cashier. Keep area neat organized. Telephone 414-304-1024. 05/2016 07/2016 Housekeeper Company Name － City State My duty housekeeper clean maintain rooms premises around hotel. Vacuum, empty wastepaper ashtrays, transport trash waste disposal equipment, dust, change bed sheets pillow cases dust. Education Training 2013 High School Diploma Oak Creek High School － City State Telephone 414-768-6210 2013 High School Diploma Oak Creek High School － City State Telephone 414-768-6210 2013 High School Diploma Oak Creek High School － City State Telephone 414-768-6210 2013 High School Diploma Oak Creek High School － City State Telephone 414-768-6210 Skills caregiver, cashier, credit, customer services, debit, English, home care, Neat, receiving, Self-Starter, Telephone, well organized",SALES
"IT SUPPORT TECHNICIAN Education Bachelor Science May 2014 William Woods University City State GPA: GPA: 3.4 Management Information Systems GPA: 3.4 Summary Experience network/hardware/operating system troubleshooting, web page design, PC assembly, technical support,and customer service. Analytical Helpdesk technician adept resolving complex issues. Critical thinker addresses customer support issues quickly consistently exceeds performance standards. Experience IT Support Technician 12/2014 Current Company Name City State Provide technical assistance support incoming queries issues related computer systems, software, hardware. Respond queries either person phone. Vast troubleshooting capabilities IOS. Train computer users Maintain daily performance computer systems. Process average 15-20 inbound outbound technical support calls daily Network Assistant Intern 01/2014 05/2014 Company Name City State Assisted University network administrator daily tasks including wireless, VDI, patchwork Network infrastructure, hardware management, server room operations. Technology Assistant Intern 08/2013 05/2014 Company Name City State Maintained 489 page University website Managed completed daily work orders University Help Desk Attended weekly administrative technology meetings relating technology problems/solutions. Managed/deployed hardware software student body well faculty. Projects (Project Leader Projects) Website Development~Business Communications~Advanced Web~Entrepreneurship~Database Management~Project.Management~MIS Capstone~Systems Analysis Designed multiple websites using WordPress Expressions Web Compiled developed new accounting financial tracking system used small medium firms Worked multiple clients design develop websites Converted desktop websites mobile using various tools Created documentation manual business clients Developed administered Usability Tests quality customer assurance. Summary Skills Sharepoint Cisco Telephony tools Bomgar Visio Que Monitoring SAP Active Directory Mobileiron HPSM IOS Activites Captain- 4-years collegiate basketball Active member S.W.A.T. (Student Website Advancement Team) Active member IT Student Academic Advisory Council Over 100 hours community service Secret Santa Reading books 5 grade schools Volunteered 5 summer camps Participated Salvation Army food drive -Yearly donator Good Will/ homeless shelters Honors Accomplishments Trio Scholarship (1 2 awarded 500 students) LEAD Scholarship (Leading, Educating, Achieving, Developing) Potential Award (Belief continued growth, dedication, potential future success) JUCO All-American Male Athlete Year Academic All-Conference IC3 Internet Computing Core Certification",INFORMATION-TECHNOLOGY
"LEGAL ASSISTANT Summary Dedicated focused Administrative Assistant excels prioritizing, completing multiple tasks simultaneously following achieve project goals. Seeking role increased responsibility authority. Highlights Fluent Spanish Microsoft Office proficiency Excel spreadsheets Meticulous attention detail Results-oriented Self-directed Time management Strong problem solver Accomplishments processes. Served sole assistant 4 attorneys phases litigation. Awarded ""The Best Performer Month"" month April 2015. Awarded ""Perfect Attendance"" year 2016. Experience Legal Assistant Company Name － City State Schedule meetings, mediations, hearing dates depositions. Review reports witnesses police. Assist attorneys preparing trials court proceedings. Draft deposition trial subpoenas. Draft/file pleadings motions. Legal Assistant Company Name － City State Compose revise legal documents attorneys. Upload executed documents LPS. Coordinate hearings opposing counsel. Set confirm hearings judicial assistants. Prepare/file notices, motions correspondence. Track maintain busy attorney schedules. 07/2014 11/2016 Paralegal Company Name － City State Manage administrative tasks three senior partners. Compose revise legal documents attorneys. Ensure legal documents processed handled timely efficient manner order comply appropriate regulations deadlines. Perform whatever necessary get job done provide firm's clients excellent service performance. Education DIPLOMA American Senior High School － City State 2008 2015 ASSOCIATE OF ARTS LEGAL STUDIES Keiser University － City State LEGAL STUDIES Skills administrative, Attention detail, attorney, clients, legal documents, meetings, MS Office, police, research, Fluent Spanish",AUTOMOBILE
"ASSISTANT MANAGER/ SALES AND RELOCATION SPECIALIST Summary I working professionally field multi-family housing communities two years. My day day duties sales relocation assistance, taking tours, helping resident client issues, many administrative office tasks, processing monies, following leads, scheduling vendors maintenance issues, ordering supplies, data collection weekly reports owners, appointment setting. I learn adapt easily, work well others efficient accurate work. I received B.S. Appropriate Technology Appalachian State University 2012 currently completing second degree part time online, B.S.B.E. Information Technology East Carolina University. Experience Assistant Manager/ Sales Relocation Specialist Jun 2014 Current Company Name － City State Leasing apartments two multifamily apartment communities popular South Park Third Ward neighborhoods Charlotte. Leasing (sales) Apartment Homes Helping current residents issues concerns. Assisting maintenance scheduling service requests, buffer maintenance residents; following residents service requests. Walking model tour path, clubhouse, business fitness centers setting refreshments start day maintain professional appearance community; making sure marketing collateral prospects. Scheduling appointments tours; taking prospects tours community model apartments, gathering contact information prospects, following prospects three forms contact: email, phone hand written letter. Following telephone internet leads throughout day. Answering phones; filing; checking maintaining property associate email. Total Leases first month: 12 Maintain property renewal programs. Increasing percentage residents compliance company renter's insurance requirements. Complete weekly market analysis survey including (but limited to): Current market conditions, nearby acquisitions, miscellaneous property data. Follow quarterly marketing plans go marketing visits surrounding businesses weekly. Typing new leases renewals; putting lease files together according National Apartment Association checklist/format. Floating Leasing Agent/Consultant Apr 2013 Jun 2014 Company Name － City State Leasing apartments three multifamily apartment communities. Helping current residents issues concerns best ability. Assisting maintenance scheduling service requests, buffer maintenance residents; following residents service requests. Walking model tour path, clubhouse, fitness center start day maintain professional appearance community; making sure marketing collateral prospects. Scheduling appointments tours; taking prospects tours community model apartments, gathering contact information prospects, following prospects three forms contact: email, phone hand written letter. Following telephone internet leads throughout day. Answering phones; filing; checking maintaining property associate email. Total Leases first year: 58. Maintain property renewal programs. Maintained 55% renewal rate The Fairington. Increased percentage residents The Fairington compliance company renter's insurance requirements. September 2013- 72%, April 2014- 99%. Complete weekly market analysis survey including (but limited to): Current market conditions, nearby acquisitions, miscellaneous property data. Follow quarterly marketing plans go marketing visits surrounding businesses. Typing new leases renewals; putting lease files together according National Apartment Association checklist/format. Construction Crew Member Jun 2012 Dec 2013 Company Name － City State Demolition homes retail space remodeled. Framing sheet rocking. Cleanup jobsite remodel build complete. Server Oct 2011 Feb 2013 Company Name － City State Construction Crew Member Jan 2002 Jan 2009 Company Name － City State Demolition homes retail space remodeled. Framing sheet rocking. Cleanup jobsite remodel build complete. Education BSBE Information Technology Present East Carolina University － City State (Online BSBE) Bachelor Science Appropriate Technology May 2012 Appalachian State University － City State Renewable Energy Green Technologies High School Diploma College Prep May 2005 Parkwood High School － City State Skills Office Administrative tasks: filing, market analysis, marketing plans, outreach marketing, answering multi-line phones, appointment scheduling, billing collections, typing. Microsoft Office: Word, Access PowerPoint, Excel, Outlook, Publisher. Mac Office Suit: Pages, Numbers, Keynote Proprietary Programs: RealPage/Onesite, ADP E-Time Management, Key-Trac System, Blue Moon, LeasingDesk, Weblisters, Property Solutions, LRO, MRI, SafeRent, Yardi. Technology Drafting Software: Revit BIM, AutoCAD, Windographer, C+ C++ programming languages. Accomplishments I received ""Exceeds Expectations"" end year performance reviews Ginkgo Residential Fairfield Residential. Volunteering Volunteered Watauga Extension teaching ESL (English Second Language) migrant farm workers Boone, NC 2007. Worked ASU Sustainable farm 2007. Worked ASU Biofuels Lab 2008.",CONSTRUCTION
"SR. WORKFORCE MANAGER Summary Results-oriented Workforce Relationship Manager diverse background management customer service. Dedicated providing excellent customer service making operational procedural improvements drive savings. Experience 12/2014 05/2015 Sr. Workforce Manager Company Name － State 33% reduction non-productive agent time (+/-600 workforce) Forecasted 14 million yearly contacts within +/- 5% projection FY16 Q1 savings $250,000 thru allocating volume on/offshore Reduced hours onshore 46%; $17 million saved annually Saved $1.14 million annually 30% performance improvement Launched three T-Mobile stores; net revenues $600,000 annually Volunteer work community-wide outreach activities Bluestem (e-Commerce) Workforce Planning Manager (Pennsylvania) 07/15 10/16 Managed onshore team five (5) workforce Kronos analysts, seven (7) Quality Assurance analysts ensure optimum deliverables account management along two (2) Reporting analysts Supervised real-time team four (4) two (2) onshore locations; maintaining intraday allocation budget achieve various service level objectives Sales Customer Services queues Forecasted 14 million yearly contacts (hitting within +/- 5% projection), on/offshore, within budgeted target 7 24 setting ensure contractual compliance penalty avoidance Allocated forecasted volume on/offshore budget; FY16 Q1 savings $250,000 Reduced non-productive time 33% thru schedule optimization (+/-600 workforce onshore) Facilitated 14 weekly forecast meetings clients keep abreast impacts $1 Billion projected forecast Assumed leadership point contact absence executive management Developed coached team members departmental cross-training ensure business continuity Lead creation revision (non-existent/outdated) departmental SOPs Workforce, Kronos QA provide consistent guidelines training materials resulting 16% departmental manpower reduction $100,000 annual savings Modified Hours Operations reduced onshore hours 46%; saving $17 Million annually boosting employee morale Managed team four (4) enterprise schedulers along six (6) indirect support real-time staff offshore; 7 24 Managed workforce department Alorica's #1 client (DirecTV) Planned capacity respective nine (9) site's operation training teams meet client expectations; +/-2,000 workforce Analyzed, monitored reported staffing assumptions (client's call volume, headcount requirements, shrinkage, attrition handle time goals) provided recommendations ensure optimal financial impact organization Developed detailed staffing plans line business ensured consistent achievement 30-minute interval compliance requirements adjusted manpower needed Simulated impact proposals client expansion (including opening new sites) recommended action staffing Improved workload balance nine (9) sites thru allocation adjustment seven (7) lines business Directed maintained weekly best practice client calls seven (7) lines business ensure team adequate training resources succeed within roles Hosted daily workforce operations conference call validate resources, performance deadlines deliverables meeting contractual KPIs seven (7) lines business eBay Enterprise (e-Commerce) Workforce Specialist (WFM) (Florida) 11/11 12/14 Received ""SPOT AWARD"" Director Workforce Planning Business Intelligence (included bonus) leadership within group ""during transitional period within organization.."" resulting 40% departmental manpower reduction Ensured optimum Intraday staffing performance 4 onshore locations +/- 5,000 workforce drive cost savings 7 24 setting (no offshore support) Administered real time monitoring relates queues, occupancy, service level, handle time schedule adherence Interfaced center management central operations regarding factors may impact staffing service levels assisting coordinating business activities achieve 90% adherence workforce target Prepared, Hosted Reported WebX daily tele-conference meeting enterprise-wide review previous day's performance, current future day's plans, staffing, trends, expected volume marketing campaigns ensure readiness 100+ clients (12 Verticals) Constructed daily impact summaries service level performance related real-time account management Reforecasted managed intraday call volume trends ensure effective efficient workload along adjusting intraday workforce requirements based changing/dynamic forecasts 20 Million contacts annually Trained new current Team Members SOPs using authored materials along updating current materials Volunteer work (BET) building evacuation/emergency response team community-wide outreach activities l. 01/2000 11/2011 Consultant Company Name Supervised operations, project readiness, preparation implementation telecommunications customer service systems call centers ranging 15-100+ employees, including monitoring review performance metrics workforce adherence achieve client expectations Integrated senior management staff duties national customer service claims management center existing operations corporate headquarters saving $1.14 million year 30% performance improvement Recruited, managed trained employees developed implemented policies procedures marketing customer service strategies client specification satisfaction Launched three (3) T-Mobile authorized dealer wireless stores net revenues $600,000 annually Managed client accounts identified business development opportunities (b2b), maximizing market share increasing profits maintaining client retention promote business continuity drive cost savings Charrette event facilitation planning, including contract negotiations off-site coordination $1 million+ budgets campaigns utilizing interactive intelligence coming budget Promoted publicized clientele arrangement international venues including speaking engagements, lectures tours using social media marketing campaigns optimize budget. 10/1996 01/2000 Intraday Operations Analyst Company Name Supervised Intraday Workforce Management Operations staff 10 two (2) onshore Centers including scheduling, staffing, recruiting, hiring, training performance reviews Q&A provide optimized support Center KPIs Chaired weekly team meetings quality work product Clientele (Microsoft, HP, Deutsch-Bank, Gateway, Comcast, Symantec.) including providing premium customer service technical support Reported daily metrics Help Desk performance measurements KPIs clientele multi-sites ranging 400-1400+ employees including volumes, averages deviations promote contractual agreements Leveraged workforce Intraday basis adjusted manpower real-time according contractual stipulations current performance, volumes trends Co-Created Co-Chaired Stream's Values Committee Stream University established workforce development lower attrition; still effect today. Education Bachelor Science Social Science Portland State University － City State Social Science Skills account management, b2b, balance, budgets, budget, business development, Business Intelligence, contract negotiations, Clientele, client, clients, Customer Services, customer service, e-Commerce, executive management, senior management, financial, Gateway, Help Desk, HP, hiring, Kronos, leadership, Director, marketing, market, materials, meetings, Enterprise, optimization, performance reviews, policies, proposals, speaking, quality, QA, Quality Assurance, real-time, real time, recruiting, Reporting, Sales, scheduling, specification, staffing, Symantec, technical support, telecommunications, training materials",BPO
"SE BUSINESS DEVELOPMENT MANAGER Highlights National account management Established track record exceptional sales results Excellent communication skills Resolution-oriented Cross-cultural sales background Exceptional multi-tasker Accomplishments SIMSOC (Simulated Society) Leadership Workshop-Dr. Larry Pepper. Professional Instrument Society America. Activities Mastering Business Development Workshop-Bill Scheessele. Global Sourcing Quality Engineer Training-GE Power Systems. Six Sigma Green Belt Certified. Exceptional Management Skills-Baker Communication Inc. Print Graphic Support Collaborated marketing business development groups collateral needs creating page layout designs flyers, data sheets, CD covers printed materials. Experience SE Business Development Manager Jun 2014 Mar 2015 Company Name － City State Responsible Own Brand business development southeast U.S. including NC, SC, GA, FL, AL,VA, MS, AL, WV, VA, KY TN. Supporting Lewis-Goetz, Rawson, ICD offices sales reps pursue opportunities Own Brand products including ECON, Diamond Gear, C&C, Force, Smith valves. SE Technical Outside Sales Representative May 2013 Jun 2014 Company Name － City State Technical support Outside Sales Representative's Southeast. Engineering presentations specifications manual automated valves engineering firms: Fluor, Mustang, CH2M Hill, D&Z, Hargrove, CHEMTEX, etc. Business development turbine OEM's: General Electric, Siemens, Alstom Mitsubishi. Strategic Automation Manager Aug 2012 Apr 2013 Company Name － City State Responsible automation shop design setup. Wrote SOP (standard operating procedures) automation quotations, manufacturing testing. Engineering presentations specifications manual automated valves engineering firms: Fluor, Mustang, CH2M Hill, D&Z, Hargrove, CHEMTEX, etc. Business development turbine OEM's: General Electric, Siemens, Alstom Mitsubishi. Technical Sales Leader Aug 2001 Aug 2012 Company Name － City State Process Control Equipment Business development strategic manufacturer alliances. Primary interface Manufacturers Gexpro Services. Responsible evaluation manufacturer's capability capacity Gexpro Services. Member GE Energy Capacity Audit Team. Developed organizational structure staffing plan Production Services. Developed marketing presentation GE Energy GE Business. Technical marketing training sales department. Secured CASE MSD Gas Steam Valve Contract GE Power Systems. 25MM Annually. Developed Gexpro Services MSD packaging procedures meet/exceed GE Energy P23E-AL-0255. Developed LMS 100 VBV (variable bleed valve) anti-icing valve systems. Sales projections 2005 2010 50MM. CE Compliance Team-Supported GE Energy CE Compliance Team supplier. Support Gexpro Services quality organization technical write evaluation supplier base. Completed Global Sourcing Quality Engineer Training-GE Power Systems. Six Sigma Green Belt Certified. Business Development Manager Jun 2001 Aug 2001 Company Name － City State Business development strategic manufacturer alliances. Business development end users. Developed marketing presentation end users (Chemical, Power, Pulp Paper, etc). Technical marketing training sales department Masoneilan Yokogawa equipment. Senior Manager Dec 1998 Jun 2001 Company Name － City State Application Engineering Manage Application Engineering Department responsible product evaluation sales implementation customer site. Business development strategic manufacturer alliances. Negotiated contract EI DuPont resulted first year sales 26MM provided technical services three plant locations. Responsible evaluation manufacturer's capability capacity. Developed organizational structure staffing plan Application Engineering Department. Technical marketing training application engineering department, field engineering department, strategic sales department IT department. IT development team assisted build-out e2bSM (Engineering-2-Business) Platform. Sales Manager Sep 1995 Dec 1998 Company Name － City State Liaison multiple valve manufacturers (Flowserve-Valtek Kammer) representative firm. Extensive involvement control valve manufacturer develop trouble-shoot digital products software. Manage Strategic Alliance Agreement Flowserve EI DuPont. Took sales 26MM 59MM. Managed five technical sales representatives, four inside sales people South North Carolina. Implemented training course new sales representatives -- speeding profitability. Developed implemented marketing plan South North Carolina territory. Technical Sales Representative Aug 1990 Sep 1995 Company Name － City State Primary responsibilities large industrial plants A&E Firms. Customer base included: EI DuPont, Hoechst Celanese, Fluor Daniels, Day Zimmerman, Chemtex International, Bechtel Engineering, CRS-Sirrine, etc Developed anti-surge control valve specification PET charge vessel increased production 40%. Develop Special Valve (SV) Codes EI DuPont Dacron Intermediate Plants. Increased territorial sales ""Engineered Products Division"" average 35% per year. Increased territorial profits ""Engineered Products Division"" average 45% per year. Expanded sales include mass-market accounts use ""Supply Chain"" distribution. Company top sales profits four years. Technical Sales Representative May 1988 Aug 1990 Company Name － City State Primary responsibilities large industrial plants A&E Firms. Customer base included: EI DuPont, Hoechst Celanese, Fluor Daniels, Day Zimmerman, Chemtex International, Bechtel Engineering, CRS-Sirrine, etc. Increased territorial sales average 45% per year. Completed course work Cape Fear Community College Instrumentation Controls. Education Bachelor Science Economics Marketing 05.05.88 Clemson University － City State Economics-Marketing. Concentration Labor Economics, Finance, Mathematics, Business Management, Marketing. Interests Phi Gamma Nu-Pledge Class President. Fellowship Christian Athletes. Varsity Football-1983 1985. Additional Information Phi Gamma Nu-Pledge Class President. Fellowship Christian Athletes. Varsity Football-1983 1985. Skills automation, Business development, Business development, Business Management, C, SC, Economics, Engineer, Finance, inside sales, marketing plan, marketing, market, Mathematics, organizational, Outside Sales, packaging, presentations, Quality, Sales, Siemens, Six Sigma, SOP, specification, staffing, Strategic, Supply Chain, technical sales, Technical support, trouble-shoot",BUSINESS-DEVELOPMENT
"SOFTWARE ENGINEERING MANAGER Summary Experienced software engineer, hands-on engineering manager 20+ years product development experience broadcast media, 10+ years experience leading development teams (20+ engineers), hiring (10+ offers, 40+ interviews), HR personnel procedures, performance reviews, project transitions. Experience 09/2009 Current Software Engineering Manager Company Name － City State Visual C++, Windows, OOP, STL, WinAPI, MFC, threads, ATL, IPC, FTP, TCP, HTTP, XML, JSON, services, web services, REST API, SOA, media formats standards, codec SDK, MPEG-DASH, API design documentation. BCD spinoff Imagine 2013) Nexio video servers applications run various nodes Nexio LAN facilitate collaborative video broadcast workflows. Media comes proprietary SAN generic storage NAS. Development team management, Nexio servers' applications, Playout business unit: Led team 22 developers Burbank (6), Naperville (8), Beijing (8 indirect), introduced peer reviews, repurposed components, 3 teams collaborated one large team, leading team 3 6 Burbank since 2014, adopted Scrum (ScrumMaster), facilities right-sized, released deliverables Nexio Software Suite 6.0, 7.0, 8.0 Global Proxy Suite 2.5, 3.0, 3.5. Team handles vendor communications codec level customer issues, team migrated source revision control Mercurial, Jenkins, 30+ products. Published functional, REST API, URI specification document Hercules web service, 10 JSON protocol API documents 3rd party in-house use. Selected hands-on projects include: Service-oriented architecture: Initiated, architected executed SOA concept completion facilitate centralized web client opportunities, 24/7 service models, team delivered 2 web services, 10 services, 5 desktop clients, 3 web client pages essential functions including media playback, metadata access, proxy management, two-domain content management. Hercules web service web player solution based MPEG-DASH: Created complete backend C++ engine process URI, provide dynamic HTML5 player page, JavaScript source based dash JS, handle ""ready go"" ""just time"" sources, deliver segmented MP4 atoms (H.264, AAC), team helped providing C# web service framework, CLI bridge layer, device testing. JSON services TCP stack using C++ part SOA: Created header parser top ""rapid json"" SAX style reader, multi-threaded server side API framework classes request-response notification methods, developed new services Content Manager, Picon, evolved Encoder, GPRX, Helios, MB, Scavenger, Transcoder services, guided Helper, Requestor completion. Content manager service primary-backup workflows: Architected developed rules-based, dynamic, multi-threaded C++ engine manage media contents, metadata updates two domains. Scavenger, Transcoder proxy media: Proposed new method, teamed up, successfully wrote two new 24/7 products replace escalated legacy products required regular hand holding. MediaBase DLL, desktop explorer: Guided optimize 200K IDs meet storage scalability, achieved interactive UI performance conditions regardless user operation. DTA-Handler architecture ftp-server: Proposed introduce single handler help consolidate formats one product build, scalability, team added one converter DLL per container import export. 11/2005 08/2009 Software Engineering Manager Company Name － City State Development team management, Nexio editing applications:. Hired, mentored built core editing team size 8 Naperville, collaborated expanded team Beijing (8 indirect), teamed develop server integration modules video broadcast workflows, released deliverables Video Editing Suite 2.5. Established development process document consistent procedures peer code review guidelines, team established crash dump analysis procedures help troubleshoot hard repeat issues. 08/1997 10/2005 Principal Software Engineer Company Name － City State Harris Corporation acquired Leitch) Architected, designed, implemented fundamental DLL components evolution video editing product, selected major projects include (C++, Win32, threads, codec SDK, driver SDK, MFC): Interactive playback architecture Video audio rendering engines Scalable decoder encoder components Hardware integration modules (critical part business success post-production space) Interactive picon waveform drawing components. 08/1994 07/1997 Software Engineer Company Name － City State DPS acquired Star Media; Leitch acquired DPS 2000). Star Media, technology startup, created video editing software Velocity post-production space, developed projects include Project media management tools, Render Bank, video effects. Education M.S Computer Science Illinois Institute Technology － City State Computer Science B.E Electronics Communication Engineering National Institute Technology － City India Electronics Communication Engineering Skills API, ATL, audio, backup, broadcast, C++, CLI, Hardware, concept, content management, Content, client, clients, documentation, dynamic HTML5, editing, XML, FTP, functional, drawing, HTTP, IDs, explorer, JavaScript, json, LAN, MB, access, C#, MFC, Win, Windows, 2000, NAS, OOP, page, Proxy, rendering, SAN, Scrum, servers, specification, team management, threads, troubleshoot, Video, Video Editing, Visual C++",ENGINEERING
"PAID MEDIA SPECIALIST Summary Enthusiastic employee record high quality work, excellent interpersonal skills, strong work ethic. I seeking career company values hard work, open communication, offers opportunities growth personal improvement. Accomplishments Angie's List Developing Professionals Network March 2014-Present. Promote career development employee culture educational social events. Experience 08/2016 Current Paid Media Specialist Company Name － City State Collaborate agency partners marketing leadership execute Angie's List offline advertising strategy. Responsible planning implementing 2017 offline media plan ~$14M, accounts 57% marketing's membership sales goals. Manage relationship radio partners, TV media agency record, offline media contacts. Work closely online marketing team digital agency partner align media plans online offline tactics, focusing advanced TV OLV. 04/2015 07/2016 Coordinator Company Name － City State Supported marketing leadership team, acting liaison across seven marketing channels among several agency partnerships. Coordinated executed formal RFP process digital, creative, media agency searches resulted media buys greater $50M. Organized quarterly marketing summits marketing leadership agency partner teams. Managed monthly marketing department wide meetings 11 teams, consisting ~65 employees. Point person contract management process, implemented new software processes marketing department, including SharePoint Procure-to-Pay system. Angie's List top 20% performer Q3 Q4 2015. 06/2013 04/2015 Member Care Trainer Company Name － City State Constructed training plan roll new CRM software Member Care department managers approximately 300 Member Care team members. Designed implemented modular new hire training program Member Care department comprised six cross functional teams. Successfully boarded prepared approximately 300 new employees various positions including membership sales, customer care, member retention. Angie's List top 10% performer (2014), top 20% performer (Q4 2013 Q3 2014). 06/2012 06/2013 Member Services Representative Company Name － City State Provided exceptional customer service answering inbound phone calls members. Documented member feedback hiring experiences service companies. Education May 2012 Bachelor Science Management Marketing Communications Purdue University － City State Management Marketing Communications Work History Company Name Skills advertising, agency, contract management, CRM, customer service, customer care, functional, hiring, leadership, marketing, media plans, media plan, meetings, SharePoint, online marketing, processes, radio, RFP, sales, strategy, phone, TV",DIGITAL-MEDIA
"SOCIAL MEDIA ANALYST Professional Summary Positive upbeat Customer Service Specialist bringing 15 years customer-facing experience fast-paced settings. Highly adaptable addressing diverse customer needs. Proven history building trust customers promote satisfaction, resolve concerns maintain long-term loyalty. Skills Social media platforms Complaint resolution Creative problem solving Medical terminology knowledge Account management Computer proficient Good listening skills Customer relationship management Sales proficiency Knowledge credit disputes Career planning Closing techniques Spanish translation Interviewing Up-selling Record keeping reporting Work History Social Media Analyst 10/2018 Current Company Name – City State • Assist community help resolve inquiries accurately empathy time •Investigate resolve issues reported social media such. •Identify inefficiencies workflow's suggest solutions • Recognize trends patterns, escalate issues outside companies policy • Review reported content within agreed turnaround times standards quality • Top 10% Quarter 1&2 •High Accuracy • Display strong bias what's right community support leading social media objectives • Gather, analyze utilize relevant data develop ways improve overall user experience Sr. Career Services Advisor 02/2016 06/2018 Company Name – City State • Assists students graduates securing employment field training. • Build effective relationships local regional corporations, non-profit government organizations community partners identify employment opportunities promote school's qualified students, graduates alumni. • Provides career coaching, including interviewing techniques job search skills training students alumni. • Top 10% department. • Team collaborations meetings identify areas opportunity making sure graduate successful finding work field study • Completes telephone interviews e-mail correspondence prospective employers determine employment needs. • Puts tasks system (ZOHO) provide graduates resources (Uber, interview attire, academic coaching etc.). Customer Relations Controller 04/2015 02/2016 Company Name – City State • Responsible disputes come credit card companies, airlines consolidator's • Recovered 2,000$ 10,000 dollars monthly previous current dispute cases • Investigated reason dispute. Reached clients attain information disputes • Built dispute packets information customer's reservation made Webjet.com prepared paper work explaining information I've complied fight dispute • Reviewed numerous amounts reservations made site night make sure ticket/s issued customer fraudulent • Looked closely IP address, billing address, area code, name, credit card information, departure city destination along tickets purchased. Investigated heavily reservations made real reservations. I utilized social media determine client cities countries listed reservation help solve dispute • Worked World Span review reservations ticketed Amadeus (Airline programs) • Received emails everyday customers book site. I charge creating separate cue I worked respond client inquiries • Handled escalated calls client requested supervisor • Created arbitration letters court proven money owed us • Reached airline ask waiver regain money back submitting dispute Credit Card Company IS Escalations Supervisor 12/2014 02/2015 Company Name – City State • Explained status dispute (case) well provide information need continue dispute process. • Checked Visa cases got pre-arbitration • Closed cases • Sent letters faxes pertaining dispute cases. • Researched cases older 120 days. • Wrote amounts review consideration. • Followed customers request supervisor phone call. Disputes Coordinator 06/2013 12/2014 Company Name – City State • Assisted customers account related questions. • 3-way conferencing merchants help resolve going dispute. • Researched different situations customers category disputes program called ""Chordiant"" • Followed Up customers make sure previous situation taken care of, one call resolution • Reviewed documentation needs submitted build stronger case dispute, set proper • Researched information merchants get subscriptions canceled customers. • Worked supervisor go strategies help engage associates work daily. • Attended “WOW"" call sessions I assist determining agents performed beyond. • Implemented tips assist lowering average handle time. • Received award “ROAR"" top 5% department. • Participated focus groups brain storm needs improved continue. • Assisted process improvement, help change different functions agents daily reviewing information already provided us simplify make customer experience smooth. Customer Service Representative 07/2012 06/2013 Company Name – City State Answered constant flow customer calls Responded customer requests products, services company information Consulted outside parties resolve discrepancies create effective solutions Maintained customer happiness forward-thinking strategies focused addressing customer needs resolving concerns Provided primary customer support internal external customers fast-paced environment Compiled customer feedback recommended service delivery improvements management Education High School Diploma Sickles High School City State Skills Social media platforms Complaint resolution Creative problem solving Medical terminology knowledge Account management Computer proficient Good listening skills Customer relationship management Sales proficiency Knowledge credit disputes Career planning Closing techniques Spanish translation Interviewing Up-selling Record keeping reporting Work History Social Media Analyst 10/2018 Current Company Name – City State • Assist community help resolve inquiries accurately empathy time •Investigate resolve issues reported social media such. •Identify inefficiencies workflow's suggest solutions • Recognize trends patterns, escalate issues outside companies policy • Review reported content within agreed turnaround times standards quality • Top 10% Quarter 1&2 •High Accuracy • Display strong bias what's right community support leading social media objectives • Gather, analyze utilize relevant data develop ways improve overall user experience Sr. Career Services Advisor 02/2016 06/2018 Company Name – City State • Assists students graduates securing employment field training. • Build effective relationships local regional corporations, non-profit government organizations community partners identify employment opportunities promote school's qualified students, graduates alumni. • Provides career coaching, including interviewing techniques job search skills training students alumni. • Top 10% department. • Team collaborations meetings identify areas opportunity making sure graduate successful finding work field study • Completes telephone interviews e-mail correspondence prospective employers determine employment needs. • Puts tasks system (ZOHO) provide graduates resources (Uber, interview attire, academic coaching etc.). Customer Relations Controller 04/2015 02/2016 Company Name – City State • Responsible disputes come credit card companies, airlines consolidator's • Recovered 2,000$ 10,000 dollars monthly previous current dispute cases • Investigated reason dispute. Reached clients attain information disputes • Built dispute packets information customer's reservation made Webjet.com prepared paper work explaining information I've complied fight dispute • Reviewed numerous amounts reservations made site night make sure ticket/s issued customer fraudulent • Looked closely IP address, billing address, area code, name, credit card information, departure city destination along tickets purchased. Investigated heavily reservations beingmade real reservations. I utilized social media determine client cities countries listed reservation help solve dispute • Worked World Span review reservations ticketed Amadeus (Airline programs) • Received emails everyday customers book site. I charge creating separate cue I worked respond client inquiries • Handled escalated calls client requested supervisor • Created arbitration letters court proven money owed us • Reached airline ask waiver regain money back submitting dispute Credit Card Company IS Escalations Supervisor 12/2014 02/2015 Company Name – City State • Explained status dispute (case) well provide information need continue dispute process. • Checked Visa cases got pre-arbitration • Closed cases • Sent letters faxes pertaining dispute cases. • Researched cases older 120 days. • Wrote amounts review consideration. • Followed customers request supervisor phone call. Disputes Coordinator 06/2013 12/2014 Company Name – City State • Assisted customers account related questions. • 3-way conferencing merchants help resolve going dispute. • Researched different situations customers category disputes program called ""Chordiant"" • Followed Up customers make sure previous situation taken care of, one call resolution • Reviewed documentation needs submitted build stronger case dispute, set proper • Researched information merchants get subscriptions canceled customers. • Worked supervisor go strategies help engage associates work daily. • Attended “WOW"" call sessions I assist determining agents performed beyond. • Implemented tips assist lowering average handle time. • Received award “ROAR"" top 5% department. • Participated focus groups brain storm needs improved continue. • Assisted process improvement, help change different functions agents daily reviewing information already provided us simplify make customer experience smooth. Customer Service Representative 07/2012 06/2013 Company Name – City State Answered constant flow customer calls Responded customer requests products, services company information Consulted outside parties resolve discrepancies create effective solutions Maintained customer happiness forward-thinking strategies focused addressing customer needs resolving concerns Provided primary customer support internal external customers fast-paced environment Compiled customer feedback recommended service delivery improvements management",DIGITAL-MEDIA
"SENIOR HR MANAGER Professional Summary Results-driven business-oriented professional strong experience business operations, full-cycle human resources, administrative management. Strong business acumen ability execute wide range business management, administrative practical strategies result streamlined operations, increased production, workforce optimization, employee retention. A top rated, proven performer easily moves vision strategy implementation organizational focus. Ability manage multiple tasks simultaneously fast-paced environments demanding strong critical thinking, creative, interpersonal time management skills. Human Resources Process Project Management Team Training Development Staff Recruiting Retention Organizational Optimization Benefits Payroll Administration Policy Procedure Development Administrative Management Skills Work History Senior HR Manager 12/2006 Current Company Name – City State Aegis Treatment Centers, LLC operates one largest networks Narcotic Treatment Programs (NTPs), also known Opiate Treatment Programs (OTPs), nation. Manage aspects daily operations Human Resources multi location organization. Supervisory scope: staff 6. Employee Relations/Employee Retention: Oversight aspects staff performance; performance evaluations, progressive discipline, mediation staff disputes grievance procedures accordance state federal laws well company policies Ensure proper staffing ratios contingent patient census company-wide Management Coaching Staff training development Policy development Full cycle recruiting New hire orientation Unemployment, workers' compensation disability claims administration Track analyze annual workforce turnover rates Prepare reports recommend procedures reduce employee absenteeism turnover Developed implemented personnel payroll filing system complies current employment practices Salary administration Process promotions, transfers, terminations companywide Knowledge Federal State Employment Laws ensures strict compliance federal state employment regulations Benefits/Open Enrollment administration Prepares financial statements, reconciled bank statements, manage cash flow, establishes monthly/yearly budgets, file state/federal taxes; coordinated CPA year-end tax completion Payroll oversight: time attendance, bi-weekly payroll, quarterly goals/bonuses Accurately process payroll departments via ADP software distributed checks branch; processed wage assignments including child support orders, state/federal tax levies garnishments System implementation/conversion Maintains HRIS system Coordinated employee relation activities special events; meetings, company luncheons, holiday parties, etc. Researched, updated, implemented maintained company health benefits program including 401(k) administration Completed disability insurance claim forms, unemployment verification forms, home loan verification wages employment forms, workers compensation wage statement forms, verification employment history, medical insurance information courts, levy officer, district attorneys office, etc. Participated corporate safety activities serve Safety Committee Initiated participated hazard assessments increase safety awareness among staff Completed tracked compliance activities including: FMLA, EEO, EDD, DOL, LOA, OSHA, COBRA reporting Excellent written, oral communication interpersonal skills, including excellent ability determine project objectives, implement job accountability efficiently utilize resources accomplish identified goals Executive Assistant III 02/2005 12/2006 Company Name – City State America's oldest running movie studio founded 1912. Provided administrative support two Senior Executives Customer Master Database maintenance Organized oversaw logistics conference calls, in-house/off-site meetings, luncheons. Researched booked travel arrangements; hotels, airline tickets, transportation. Managed maintained calendars, itineraries, agendas Performed various office finance functions; invoicing, account receivables/payables, billings, bookkeeping, journal entries, account analysis reconciliation Facilitating inventory control purchasing supplies materials Calendar coordinator Created managed expense reports Maintenance purchase order log Archive track files Verify invoice credit memo distribution General office manager duties. Human Resources Coordinator 06/2004 02/2005 Company Name – City State operated one largest networks Narcotic Treatment Programs (NTPs), also known Opiate Treatment Programs (OTPs), nation. 40 hours per week) Provided human resources support management multiple facilities regarding office procedures polices. Recruiting Personnel file maintenance Employment verifications Payroll processing Reduction payroll errors less 3% Benefits administration Maintain LVN physician license renewals Maintain I-9 paperwork Processed FMLA, COBRA, LOA claims Special projects. Financial Operations Assistant 02/2002 06/2004 Company Name – City State Department Justice entity responsible federal criminal prosecutions civil cases involving United States Government. 20 hours per week) Data entry Filing retrieving documents Paying obligating invoices Creating managing entire filing system multiple fiscal years Monitoring stock levels Preparing travel authorizations Customer service involving vendor payments Greeting directing visitors, copying Maintain balance contract files Accounting/payment reposting Authorized invoices payment. Education Master Science Health Administration 5 2011 California State University Northridge City State GPA: GPA: 3.85/4.00 Health Administration GPA: 3.85/4.00 Bachelors Arts Degree 5 2008 UCLA Certificate Human Resources Management completed 6/2015 Affiliations Society Human Resources Management (SHRM) Skills 10 Key Touch, Accounting, administrative support, ADP, balance, Benefits, Benefits administration, billings, bookkeeping, budgets, bi, cash flow, Coaching, oral communication, interpersonal skills, conversion, copying, CPA, credit, Customer service, Data entry, Database, directing, Employee Relations, special events, Filing, finance, financial statements, forms, General office, Government, HRIS, Human Resources, Human Resources Management, insurance, inventory control, invoicing, Kronos, logistics, Lotus Notes, managing, materials, mediation, meetings, Access, Excel, Microsoft Office, office, Outlook, PowerPoint, Windows, Word, networks, Operating Systems, payables, Payroll, Payroll processing, Personnel, policies, purchasing, Recruiting, reporting, Safety, SAP, Staff training, staffing, Supervisory, tax, taxes, transportation, travel arrangements, Typing, Excellent written, year-end",HR
"CHIEF INNOVATION AND OUTREACH OFFICER Professional Summary Creative, social innovator extensive project experience original concept strategic development. Talents include thoughtful socially-conscious program design, systems thinking across disciplines departments, inert ability problem solve, consistent dedication authentic collaboration, even challenging circumstances. Core Qualifications Change management ability shift roles problem-solve quickly emerging organization Expertise progressive K-12 education models, instructional design, policy politics around education reform efforts Lead developer facilitator training professional growth Creative problem solving scenarios multiple variables Acute awareness budget management resource allocation Systems thinking ecological approach program development, implementation evaluation Positive, energetic believer creating culture risk-taking, reflection, humor collective best work Experience 06/2013 Current Chief Innovation Outreach Officer Company Name － City State Leadership Program Development: Provided leadership innovation, growth, development progressive K-8 education program. Defined, implemented, fostered clear transparent processes support innovation every level organization. Implemented new ways gather data measure impact around student learning, development assessment whole child. Project Management Creative Development: Identified projects strong potential allocate budgets test them. Developed prototypes gathered feedback around impact value innovative appropriate growth. Ensured alignment innovation projects vision mission ECS. Relationship Building Outreach: Empowered professional transformation professional growth experiences. Supported internal communication build brand culture. Developed external communication platforms build connection progressive education mindset throughout region. Visioning, Mission Development, Implementation: Planned, designed, conducted strategic planning sessions adhere ECS Guiding Principles mission building ecologically literate citizenry. Coordinated opportunities deep dives environmental mission reflection connection organizational culture. Conducted mindset growth opportunities faculty build leadership capacity resilience. Financial Management Budgeting: Project managed design execution 1.2 million renovation retrofit new education facility. Supported annual collaborative budgeting, annual audit, fiscal management 12 million dollar, public sector, non profit organization. 10/2014 04/2015 Consultant Green Healthy Schools Academy Company Name － City State Collaboratively researched, planned executed deep professional development experiences educators, administrators, community members around culture development systemic change. Utilized human-centered design mindset techniques support professional transformation. 06/2008 06/2013 Curriculum Architect Academic Director Company Name － City State Developed innovative curriculum model utilizes environment teaching tool. Engaged partnerships organizations develop relationships rather ""one-hit-wonder"" programs. Piloted alternative measurements student thinking learning. Provided leadership changing conversation around education, profession, school governance, school design. Utilized human-centered design support develop systems infrastructure ""rethink school."" 07/2008 07/2009 Science Educator Environmental Coordinator Company Name － City State Instructed students grade levels using non-traditional practices, including using 600+ acre park extended classroom. Developed curriculum grade levels integrating science, tech, engineering standards. Provided professional development teachers curriculum development integration content areas. Supported infrastructure, systems, early development new organization. 09/2004 09/2007 Educator Center Highly Gifted Company Name － City State Instructed 4th grade highly gifted students various levels abilities math, reading, social studies, sciences, arts. Created adapted curriculum materials instruction based curriculum blueprints elementary middle school guidelines. Worked collaboratively Washington National Opera create original operas 75 students annually. Provided basis knowledge gifted education parents, colleagues community. Taught practiced problem solving, creative problem solving creative thinking models students. 02/2001 08/2002 Account Executive Company Name － City State Coordinated executed public relation strategies, events, media placements. Discussed prepared crisis communication plans clients strategic partners. Designed implemented environmental communications programs corporate clients. Advised clients strategic philanthropy partnerships environmental education programs. 01/2000 02/2001 Account Coordinator Company Name － City State Supported media relations, media lists, outreach efforts clients. Refined materials, publications, marketing pieces. Developed internal cultural programs support fun, thoughtful, creative work environment. 05/1998 01/2000 Education Outreach Coordinator Company Name － City State Developed new Energy Resource Conservation Education program grades 2-12. Drafted grant proposals environmental education projects Pittsburgh City Schools. Designed, authored edited program newsletter publications presentations. Wrote curriculum built environment vocational middle school students. Planned teacher workshops events illustrate connections natural built environments. Education 2012 Principal Certification School Leadership Gannon University － City State 2004 Masters Curriculum Design Instruction University Maryland College － City State Creative Initiatives Teacher Education (CITE) Program 1998 BA Environmental Studies Allegheny College － City State Professional Affiliations Trained Human Centered Design Luma Institute Completed Including Ourselves Change Equation: Personal Learning Organizational Performance, Harvard University Graduate School Education Member design team Pittsburgh STEM Ecosystem sponsored Remake Learning Carnegie Science Center Member Remake Learning Network Chief proposal writer Thinking Lab HS XQ application Volunteer curriculum integration adviser Pittsburgh Opera Creator Think Out Loud monthly sessions encourage advance education profession promote educator voice redesigning schools could ""look like"" regionally Additional Information Pittsburgh's 40 40 Award winner (2015) Presenter Healthy Schools Summit (2016) Heinz Endowment's SyncUp Non Profit Women's Leadership Development Cohort (ongoing) Western Pennsylvania Environmental Award, (2015)- Curriculum designer Environmental Charter School (k-8) ECS Secondary Experience (9-12) Presenter collaborator regional Visual Thinking collaboration Quaker Valley School District Harvard Project Zero (2015) Speaking engagements Carnegie Mellon University, Allegheny College, Point Park University, Duquesne University (2013-2019) Panelist The Pennsylvania Partnership Green Healthy Schools Harrisburg, PA (2014) Guest blogger evolveEA's website (2014) Presenter Greenbuild (2014) Presenter National Green Schools Conference (2016) Skills expertise 21st century teaching learning, systems thinker passionate ecological literacy, human-centered design facilitator, strong written communication skills, proficiency social media community outreach, strong ability visually communicate ideas, concepts, notes, programs",PUBLIC-RELATIONS
"SALES CONSULTANT Professional Summary Customer Follow-up ensured customers satisfied company products services purchase follow-up calls. Sales consistently generated additional revenue skilled sales techniques. Motivated sales professional offering 6 years progressive retail experience. Highly result oriented energetic unsurpassed interpersonal communication strengths. Skilled Sales Associate 6 year track record success. Maintained professional calm demeanor pressure. Thrive high volume environments knowledge, composure interpersonal abilities keys success. Retail sales professional versed product placement merchandising. Extensive experience inventory management shipment processing. Punctual retail sales professional focused exceeding expectations building customer loyalty. Flexible schedule strong mathematical aptitude. Enthusiastic, outgoing fashion-savvy Sales Associate proficient building positive relationships new existing customers offering superior customer service. Retail Sales Associate 6 years retail industry. Areas expertise include sales, customer relations inventory management. Skills Career Overview I Dedicated Customer Service Representative motivated maintain customer satisfaction contribute company success. Results-driven Customer Services Representative proved ability establish rapport clients. Highly enthusiastic customer service representative 4+ year's client interface experience. The Best Parts Of The Jobs I Have Worked Is The Amazing Feeling Of Closing A Big Sale And Making The Customer Feel Comfortable And Confident! Core Strengths Inventory control Customer service Top sales performer Strategic sales Conflict resolution Credit card processing Creative problem solver Consistently meets sales goals Credit card transactions Retail sales Computer literate Natural leader Skilled problem solver Motivated team player Stocking Shipment processing Personable Employee relations Merchandising understanding Product knowledge Contract preparation Multi-tasking strength Customer service focus Active listening skills Customer-oriented Flexible schedule Professional demeanor High energy Relationship building Interpersonal skills Upselling techniques Merchandising POS systems knowledge Work History Sales Consultant Company Name – City State Left better opportunity Zimmer Brothers. Identified prospects' needs developed appropriate responses along information products services would suitable. 01/2005 01/2008 Sales Consultant Company Name – City State I worked hard high end jewelry store. I absolutely found dream job! I studied GIA I 6 certifications Like Diamond Essentials, Diamond Diamond Grading, Diamond Lab Class, Gem Essentials Also I AGS Certified sales associate. I went back past December 9 days I sold 25,000$. When I full time I would 100,000$ sales month. I passionate career looking bigger company family owned. I sold Rolex Watches. Hearts Fire Diamonds, Lazare Kaplan diamonds, plus much higher end jewelry I Described products customers accurately explained details care merchandise. I recommended, selected helped locate obtain out-of-stock product based customer requests. I worked team member performing cashier duties, product assistance cleaning providing excellent customer service. I Assisted customers person via telephone. I communicated vendors regarding back order availability, future inventory special orders. Generated sales inventory reports Excel data variety sources, maintaining 100% accuracy rate. I interacted customers retail buyers follow-up shipping statuses expedited orders. I also came events clients far special showcase colored Diamonds. Most Important I love Value company clients love business. I came back December 2011 holiday season. Floral Helper Company Name – City State Sabellicos Greenhouses flower shop. Worked assistant flower shop, cut clean flowers. Cleaned buckets delivered, floral sales, Use dove POS computer system, also little floral design; I familiar greens fillers. I worked Garden Roses, sweetheart, spray, Rio, long stem short stem. I also worked Aster, Eucalyptus, Bells Ireland; I also worked carnations mini carns, Chrysanthemum family. Mums, spider mums,pompons,peonies,dendrobiums,freeshias,snap dragons, Gerber daisies, Kale Hydranges,Lily's stargazers, pink oriental,asiatic,white oriental orchids DE pollinated them. I worked couple weddings, I familiar funeral work casket covers oasis hearts cross cones grave blankets. 02/2015 11/2017 Sales Associate Company Name – City State I take extra time whenever I can. We work Simon G, Alawand Vahan, Cheri Dori, Dia Dori, Pandora, Charles Garneir also Charles Krypell. I Insurance appraisals fair market appraisals owner checks gives value I estimate weights, stone identifications color clarity's. I also take care constant contact gone 80-295 less year. I also introduced Charles Krypell jewelry line lot thought owner took advice brought line in. I case displaying pick advertising sales reporting inventory everything goes along full responsibility line. I also take time inspect jewelry customers ask clean whichbrings us lot money repairs. I love I job passion. 11/2016 Current Sales Associate Company Name – City State Prepared merchandise sales floor. Directed individuals merchandise locations. Suggested accessories complementary purchases. Accepted processed returns. Wrote, negotiated finalized sales contracts. Kept work areas clean neat times. Alerted customers upcoming sales events promotions. Shared best practices sales customer service team members help improve store's efficiency. Used time efficiently serving customers, including folding clothes cleaning fitting rooms. Resolved customer complaints professional manner prioritizing customer satisfaction. Verified customers received receipts purchases. Followed merchandising guidelines present visually appealing displays. Mentored new sales associates contribute store's positive culture. Fostered positive work environment consistently treating employees customers respect consideration. Communicated clear expectations goals team member. Cultivated customer-focused shopping environment greeting responding customers friendly manner. Recognized rewarded outstanding work performance cultivate positive collaborative customer service culture. Worked management team implement proper division responsibilities. Strategically scheduled team members maintain optimal staffing levels times. Supervised directed merchandise shipment processing. Actively pursued personal learning development opportunities. Answered customer telephone calls promptly appropriate manner. Determined customer needs asking relevant questions listening actively responses. Maintained established merchandising standards, including window, sales floor promotional displays. Preserved perfect attendance record 8 months. Education 2004 High school High School Diploma John Jay Skills advertising sales, ask, cashier, Closing, color, Excellent communication, Conflict resolution, Creative problem solver, Credit, clientele, client, clients, client relations, customer satisfaction, Customer Services, excellent customer service, Customer Service, Database, inspect, Insurance, inventory, Inventory control, managing, market, Excel, money, pick, POS, Fast learner, rapport, repairs, reporting, retail, sales, shipping, Strategic, telephone, phone, visual displays GIA EDUCATION DIAMOND ESSENTIALS CERTIFICATION GRADUATE DIAMOND CERTIFICATION DIAMOND GRADING LAB CERTIFICATION DIAMOND AND DIAMOND GRADING CERTIFICATION COLORED STONE ESSENTIALS CERTIFICATION",SALES
"ELECTRONIC TECHNICIAN II Profile To acquire electronic engineering position organization productive skills experience contribute success company. Committed, Motivated, Customer-service focused ,Forward-thinking Electronic Engineer hand-on experience performing quality troubleshooting, electronics system design development. Professional Experience 09/2011 12/2014 Electronic Technician II Company Name － City State Job Summary Builds, Troubleshoots, maintains test repair manufacturing inspection test equipment C.O. telecommunications equipment electronic components parts level. Operates production test equipment. Monitors performs calibration test equipment testers.Diagnose repairs failed circuit boards using variety diagnose tools including visual inspections. Collects data interprets board failures.Train lower level Technicians.Troubleshoot, repairs, maintains test equipment needed. Diagnose repairs failed circuit board using variety diagnostic tools 01/2005 01/2009 Construction Coordinator Company Name Prepares specifications reports construction projects monitors projects' status completion. Exercise professional control timely implementation administration limited scope capital projects. Assist preparation contracts consultants contractors. Assure corporation receives best value lowest possible cost. Oversee construction phase assigned projects. Makes field inspections residential, commercial, types buildings structures stages construction. Daily inspections overlay construction multiple work orders, underground Fiber cable placement (Fios FTTP Fiber premise), Fiber splicing Quality Assurance Fiber Closures, color codes, Fiber Terminal counts, Cleanup, organization inside vault. Test Hub splice Residual Impurities hub throughout distribution work order Block, Deflect, Alter path light attempt pass fiber core. Check Fiber Alignment New mechanical fusion Splicing. Extensive print reading abilities. Local Manager Local Manager Verizon Communications 3704 3rd Ave Tampa, Florida Responsible daily monitoring 10-20 Splicing technician Fiber To The Premise Splicing distribution work orders Greenfield work orders Tampa. The daily communication coordination Single Service Providers monitor work order progress, milestones potential jeopardies. Work order package closing documentation. 01/2000 01/2000 Company Name 3192-9L, 9T Manufactures: Charles Industries, DSL Loop Units- HRU, HTUC, HRU612, HRU412, HLU388 Adtran, Pair Gain, PGF 8 line Units- FRC753, PS213, FAU728, FLU712, FLC703 High Gain, AT&T, OTR-D OC48, DDM-2000, MUX2400 Go Digital, NEC, Adtran -HDSL Education Training 1 2005 Bachelor Science Information Systems Security, Information Systems 1 2003 Associates Science Computer Electronic Engineering ISS ITT Technical Institute － City State US GPA: GPA: 0.850 GPA: 0.850 Affiliations Supply Petty Officer: In charge distributing material equipment personnel V1 Air Department, Conducted performance evaluations made promotional recommendations several enlisted personnel V1 AIR Department. Member Crash Salvage firefighting team flight operations Certifications OTR Skills SECURITY, CLOSING, COLOR CODES, CONTRACTS, DOCUMENTATION, FIBER SPLICING, INSPECTIONS, PROGRESS, QUALITY ASSURANCE, SPLICING, VERIZON, DSL, AC, CIRCUITS, COMPONENT LEVEL REPAIR, DDL, SCHEMATIC, TELECOMMUNICATION, TELECOMMUNICATIONS, TELECOMMUNICATIONS EQUIPMENT, AVIATION, CLASS, COMPREHENSIVE LARGE ARRAY DATA STEWARDSHIP SYSTEM, DISPATCHER, OPERATIONS, PROMOTIONAL, SYSTEMS SECURITY, MICROSOFT WINDOWS, WINDOWS 95, WINDOWS 98, WINDOWS ME, DDM, HDSL, MICROSCOPE, MULTIMETERS, OC48, SOLDER, SOLDERING, EXCEL, FIREWALLS, POWERPOINT, RED HAT, WORD, ISS Military Experience 11/1996 11/2000 E-4 Company Name In charge distributing material equipment personnel V1 Air Department, Conducted performance evaluations made promotional recommendations several enlisted personnel V1 AIR Department. Member Crash Salvage firefighting team flight operations. Responsible moving, spotting, safety launching aircraft flight deck. Including instructing personnel breaking tying aircrafts flight deck. Able handle challenges, coordinated variety tasks stressful fast-paced environment Master Arms: Security Patrolman, Dispatcher, Armored escort government bank board USS George Washington. Patrolman Captains' (C.O) Executive Officers' (X.O.I) Mast. Managed crew 40 subordinate enlisted. Delegated tasks enlisted behavior probation. Collaborated superior officers oversee tasks duties personnel within Air Security department. Point man Security Attack Force Team Special Forces Joint tasks onboard USS George Washington.",CONSTRUCTION
"MASTER TEACHER Highlights Home schooling knowledge Calm patient Certified Early Childhood Education Head Start programs Strong communicator Toddler preschool curricula Classroom management Classroom management Skills I lot patience, I communicate really well children, I usually calm stressful situation quickly. Education Early Childhood Education 2000 San Jacinto College － City State USA Coursework Child NutritionChild Abuse Awareness trainingCoursework Emergency PreparednessCoursework Behavior ManagementEmphasis Child Development High School Diploma General 1991 Beaumont High School － City State USA Emphasis Child Development Experience Master Teacher Sep 2010 Apr 2013 Company Name － City State Conducted small group individual classroom activities based differentiated learning needs.Encouraged students understanding helpful others.Observed students supply teachers feedback regarding potential learning blocks opportunities support.Physically verbally interacted students throughout day keep engaged.Supported students developing strategies individual needs classroom group dynamics.Organized field trips local parks, fire stations zoos.Helped prepare daily lesson plans activities lessons.Implemented emergent curriculum encourage student participation.Supplied one-on-one attention student, maintaining overall focus entire group.Wrote daily weekly lesson plans.Administered minor first aid injured students.Applied positive reinforcement method redirect negative behaviors.Promoted language development skills reading storytelling. implemented family style meals. conducting parent/teacher conferences. kept personal profiles child. Teachers Associate Aug 2004 Nov 2009 Company Name － City State Promoted language development skills reading storytelling.Applied positive reinforcement method redirect negative behaviors.Conducted small group individual classroom activities based differentiated learning needs.Assisted 5-6 children per station small group learning periods. Organized field trips Encouraged students understanding helpful others.Observed students supply teachers feedback regarding potential learning blocks opportunities support.Physically verbally interacted students throughout day keep engaged.Helped prepare daily lesson plans activities lessons.Implemented emergent curriculum Supplied one-on-one attention student, maintaining overall focus entire group.Physically verbally interacted students throughout day keep engaged.Communicated effectively educators various grade levels.Wrote daily weekly lesson plans.Administered minor first aid injured students.to encourage student participation.Organized field trips local parks, fire stations zoos.Maintained daily records children's individual activities, behaviors, meals naps. Established safe play environment children.Distributed quarterly educational assessments, similar report cards, parent.Developed professional relationships parents, teachers, directors therapists.Observed children signs illness, injury, emotional disturbance, learning disorders speech problems.Maintained daily records children's individual activities, behaviors, meals naps. Teacher aide Aug 1999 Mar 2001 Company Name － City State Promoted language development skills reading storytelling.Applied positive reinforcement method redirect negative behaviors.Conducted small group individual classroom activities based differentiated learning needs. Organized field trips local parks, fire stations zoos. Assisted 5-6 children per station small group learning periods.Encouraged students understanding helpful others.Observed students supply teachers feedback regarding potential learning blocks opportunities support.Physically verbally interacted students throughout day keep engaged.Supported students developing strategies individual needs classroom group dynamics.Helped prepare daily lesson plans activities lessons. Implemented emergent curriculum encourage student participation. Supplied one-on-one attention student, maintaining overall focus entire group.Communicated effectively educators various grade levels.Wrote daily weekly lesson plans.Administered minor first aid injured students.Maintained daily records children's individual activities, behaviors, meals naps.Established safe play environment children.Created implemented developmentally-appropriate curriculum addressed learning styles.Distributed quarterly educational assessments, similar report cards, parent.Maintained child-friendly environment access outdoor activities.Completed required documentation National Head Start program. Extra-Curricular Activities I ran nursery church yea taught Sunday school older kids another two years I also helped run school ""get homework done here"" program community started kids help home could come us get help homework younger children parents could enroll would come daily school. Summary Talented early education professional diverse experience planning implementing various activities promoting physical, social, emotional intellectual growth children.",TEACHER
"FINANCIAL ANALYST INTERN Skills Financial Planning Analysis, Analytical skills, Forecasting, Portfolio Wealth Management, Financial Reporting, Business Analysis, Financial Consulting, Quantitative Analysis, Market Research, Financial Modelling, Project Management, Strategy, Operations, Risk Management, Corporate Finance, Global Finance, Product Management Slabware, Quickbooks, Busy LS, Microsoft Office, Microsoft Excel, Mutual Funds, Alternate Investments, Real Estate Funds, Mortgages, Consumer Loans, Insurance, Microsoft PowerPoint, Microsoft Access, Microsoft Outlook Experience 05/2017 08/2017 Financial Analyst Intern Company Name － City State Augmented company profits 25% conducting detailed financial analysis refining budgets forecasts. Analyzed company financial reports make recommendations revenue generation cost reduction. Reduced 30% costs designing financial process tools, implementing pricing strategies process improvement. Spearheaded led due diligence Acue Marmonite's international projects India, identifying key risk factors forecasting investment viability educated senior management project NPV. Developed innovative financial tools simplify Business Requirement Documentation (BRD's), helped record-keeping, understanding client business expanding client relationships. 11/2015 07/2016 Manager Company Name － City Retail Banking Affluent Business. Amplified high net worth client portfolio USD 16 million USD 18 million less 9 months. Recommended customized product portfolios high net worth clients financial planning investment analysis resulting average client portfolio growth 27%. Administered regulatory procedural compliance ensure adherence proper accounting procedures. Advised clients global trade, designing customer centric propositions hedging mitigating risk. 09/2013 10/2015 Senior Advance Wealth Manager Company Name － City Retail Banking, Wealth Management. Increased total portfolio value USD 5 million, making largest region. Assessed client's financial objectives risk profiles, identified investment opportunities, prepared customized recommendations asset allocation. Exhibited leadership capabilities supporting, training mentoring team wealth managers. Achieved highest personal loan sales figures year 2014 within region. 04/2012 08/2013 Deputy Manager Company Name － City Enhanced portfolio value USD 0.65 million USD 1.05 million acquiring new clients region. Boosted portfolio growth 18% analysing high net worth client portfolios, advising tailed investment solutions. Exceeded bank's budgeted portfolio growth expectations 34%. Carried non-resident operations branch implemented retail Foreign Exchange (FX) Rated TOP 40 mortgage sales performers award PAN INDIA within 5 months joining Axis Bank. Fast-tracked position Senior Wealth Manager within 15 months joining HSBC. Received 'Dynamo' award outstanding performance commitment fairness integrity (HSBC). Ranked first among wealth managers HSBC Delhi region (Aug '14). Received 'Outstanding Performer' award. Ranked first following Compliance AML Practices Operational Excellence HSBC (2014). Education Training Dec 2017 Master Business Administration Financial Analysis Investments University Connecticut School Business － City State Financial Analysis Investments STEM qualifying 36 months OPT) *Vice President Marketing Finance UConn Graduate Consulting Club *Student Consultant Team Lead CT based Start-up *Winner Cigna Strategic Investment Case Challenge Jun 2010 Bachelor Arts Economics Sri Venkateswara College, University Delhi － City India Economics Skills accounting, Analytical skills, Banking, budgets, Business Analysis, Consultant, Consulting, Corporate Finance, cost reduction, client, clients, designing, Documentation, due diligence, senior management, Fast, Finance, Financial, financial analysis, Financial Planning Analysis, Financial Consulting, financial planning, financial reports, Financial Reporting, Forecasting, Foreign Exchange, Funds, Insurance, investment analysis, Investments, leadership, Team Lead, Market Research, Marketing, mentoring, Microsoft Access, Microsoft Excel, Microsoft Office, Microsoft Outlook, Microsoft PowerPoint, pricing strategies, process improvement, Product Management, Project Management, Quantitative Analysis, Quickbooks, Real Estate, record-keeping, Requirement, Retail, Risk Management, sales, Strategy, Strategic, Wealth Management",BANKING
"IT DIRECTOR Accomplishments CXA- 206-1 Citrix XenApp 6.5 Basic Administration; IT Security Essentials; Spiceworks 101: Foundations Lab Introduction SQL Military UA Army, Ukraine Senior Sergeant. Experience IT Director August 2015 Current Company Name － City State Formulate deploy long-term strategic plans acquiring enabling efficient cost effective information processing communication technologies. Manage IT department operational strategic planning, including business requirements, project planning, organizing negotiating allocation resources Operational Management Where necessary, reengineer applications support ensure aligns business processes, tactical planning, strategic vision. Define communicate project milestones, service level agreements, resource allocation executive team, department leads, support staff, end users. Develop review budgets IT department divisions ensure comply stated goals, guidelines, objectives. Review performance IT systems determine operating costs, productivity levels, upgrade requirements. Benchmark, analyze report on, make recommendations improvement IT infrastructure IT systems. Develop bid requirements hardware software upgrades, reviews submitted bids compliance stated requirements, makes appropriate award. Authorize oversee deployment, monitoring, maintenance, development, support hardware software based department needs. Develop business case justifications cost/benefit analyses IT spending initiatives. Direct research potential technology solutions implementations support new initiatives, opportunities, procurement efforts. Oversee provision end user services, including help desk technical support services. Develop implement IT policies procedures, including architecture, security, disaster recovery, standards, purchasing, service provision. Oversee negotiation administration vendor, outsourcer, service agreements. Business Application Specialist August 2013 August 2015 Company Name － City State Support major components distributed business applications: Pivotal CRM, Sage MAS100/200, MoveTrack, EMC, Crystal Reporting, Scribe, Salesforce PaaS Improve standards techniques used provide security client/server environment Diagram components tier client/server environment Disaster Recovery Create maintain product training documentation Conduct technology application training assessments ensure staff preparation Provide field application support respond technical inquiries, Coordinate Project Team resources timely delivery implementation support tasks Investigate options ways improve products services Lead tech application implementation, development, testing, enhancements Conduct Data Analysis, Mapping, Extraction, Conversion Migration Performance monitoring, analysis bottleneck detection Microsoft SQL Databases. Information Technology Specialist February 2011 August 2013 Company Name － City State Completive experience VMware vSphere environment: Install, Configure, Manage Provide expertise support Citrix Infrastructure, XenApp, Access Gateway NetScaler Perform support administrative tasks pertaining end-user environment Manage backups restores using EMC Avamar Arkeia backup solution Adjust DHCP DNS Internet Protocol settings access network Internet Deploy support Microsoft Exchange 2007/2010, Office365 Administer installation support enterprise hardware, software, applications Maintain network, firewalls, Windows/Linux servers/computer system security ensure optimal performance Train users proper use hardware software Respond resolve technical issues timely matter Administrate maintain Mitel 5000 IP PBX MultiTech FaxFinder faxing system Maintain “how-to” documentation resolving network, phone, mobile issues Oversee multi-function printer/copier configurations network connectivity Utilize Help Desk management tools create resolve end-user support tickets. Information Technology Specialist I October 2010 January 2011 Company Name － City State Information Technology Specialist I Experience imaging machines using Norton Ghost, Macrium Reflect, Acronis, FOG, Clonezilla Hands-on resolution desktop level, including installing, configuring upgrading software, systems applications Utilize Microsoft Management Console administrate computers user accounts Define security policies user computers compliance Adhere “best practices"" administrating user password controls management Upgrade standalone servers roles domain controllers using Active Directory tools Manage Active Directory based user, security group membership accounts Maintain campus-wide Intranet, LAN, Wi-Fi hardware Organize physical cabling computer server rooms infrastructure Provide policies procedures training information scholars staff Develop, document, maintain hardware inventory processes 2 campuses. Network Assistant February 2010 July 2010 Company Name － City State Work-study Assess network performance Set observe network system recommends, upgrades, improvements Support development technical standards application uses Resolve network problems offer technical assistance users. General Manager July 2004 January 2006 Company Name － City State Trained coordinated 25 office personnel Provided supervision; supported motivated employees Organized maintenance features, inventory control ordered necessary materials Formulated daily sales reports Participated development company advertisement. Education Associate Applied Science Network Administration 2010 Hennepin Technical College － City State Network Administration &ndash Applied Science AAS GPA: GPA: 3.71/4.0 GPA: 3.71/4.0 Business Management 2006 IT Security Essentials CertificateBuchach University Business Management － City Ukraine Bachelor Science Elementary Teacher 1999 Zaporizhzhya Pedagogical College － City Ukraine Skills Active Directory, DHCP, DNS, WINS, GPO, backups, budgeting, Citrix, XenApp, VMware, Hyper V, Dynamic CRM, Dynamic GP, ERP, Crystal, Data Analysis, Databases, Disaster Recovery, documentation, Financial Management, firewalls, imaging, inventory control,LAN, WAN, Linux, Microsoft Exchange, Office365, Office, Microsoft SQL, Windows, Migration, negotiating, enterprise, network, PBX, printer, processes, procurement, improve products, project planning, project management, purchasing, Reporting, research, Sage, sales reports, servers, strategic plans, strategic planning, supervision, technical support, cloud, Azure",INFORMATION-TECHNOLOGY
"DIRECTOR, VENDOR SERVICES AND COMPLIANCE Summary Extensive experience human resources, account management, business architecture, project implementation, director level operations. Ability display outstanding interpersonal skills, keen analysis, problem solving, team approach meet demands clients stakeholders. Highlights Strong Task Management Skills Benefits Payroll Administration Implementation Change Management Analytical Strong Interpersonal Skills Contract Negotiation Evaluation Compliance Innovative Problem Solving Strong Written Verbal Communication Reporting Documentation Experience Director, Vendor Services Compliance October 2015 Current Company Name City State Analyze requirements produce solutions accordance best practices employment human resource law relates independent consultants, contractors, temporary labor. Architect solutions exceed program objectives in-depth analysis business requirements. Facilitate discovery business information processes uncover potential areas risk. Selected lead management program implementation including project initiation, planning, execution closure. Develop manage project schedules deliverables report status results. Coordinate activities meetings internally stakeholders analyze business requirements solicit feedback. Conduct detailed workflow business reviews monitor project results control resources. Audit data systems ensure thorough understanding processes internal policies. Continually evaluate programs improve process, system, people efficiencies. Prepare metrics recommendations present Quarterly Business Reviews. Team Manager October 2008 December 2010 Company Name City State Responsible team Human Resource Specialists/Business Managers. Manage programs ensure account satisfaction operational delivery defined objectives. Develop effective relationships key stakeholder involved client programs. Screen hire senior level professionals well coordinate orientations. Actively train, mentor, consult new employees hired company. Conduct regular feedback planning sessions employees meet career path objectives including professional development coaching. Evaluate adjudicate independent contractor compliance assessments. Provide risk analysis assessment identifying potential areas concern ensuring programs administered agreed upon. Negotiate master service agreements individual consulting contracts. Human Resource Specialist/Business Manager November 2006 October 2008 Company Name City State Educate communicate regarding complex human resource, legal, financial, system transactions. Administration benefits including retirement, profit sharing, medical, dental, life, disability insurance. Oversee invoicing, payroll, expense processing reconciliation assigned accounts. Work independent contractors vendors perform compliance assessments. Audit reconcile online reports guarantee accounts accurately reflect business goals. Provide operational business support high level customer service assigned group professionals working domestically internationally. Serve advocate internally ensure outstanding issues managed resolved promptly. Establish maintain positive working relationships developing credibility report. Relationship Banker August 2004 October 2006 Company Name City State Proactively initiate, develop, manage long-term, profitable relationships. Manage existing client relationships identify future needs consultatively address them. Profile prospects clients indentify additional financial needs, refer appropriate financial partners. Deliver superior quality service person phone client needs met consistent positive basis. Responsible preparing weekly monthly reports employee branch status several aspects banking. Hold meetings weekly employees knowledge current products, sales meetings, satisfying client needs. Oversee participate daily operational function branch teller area responsible delivery superior quality service adhering corporate, regulatory audit guidelines. Ensure timely efficient completions client transactions teller staff acting service leader branch personnel. Proactively encourage sales/quality referral process branch teller staff. Consistently met monthly sales goals. Recognized Regional President 100% score mystery shopper. Director, Enterprise Solutions January 2011 September 2015 Company Name City State Analyze requirements produce solutions accordance best practices employment human resource law relates independent consultants, contractors, temporary labor. Architect solutions exceed program objectives in-depth analysis business requirements. Facilitate discovery business information processes uncover potential areas risk. Selected lead management program implementation including project initiation, planning, execution closure. Develop manage project schedules deliverables report status results. Coordinate activities meetings internally stakeholders analyze business requirements solicit feedback. Conduct detailed workflow business reviews monitor project results control resources. Audit data systems ensure thorough understanding processes internal policies. Continually evaluate programs improve process, system, people efficiencies. Prepare metrics recommendations present Quarterly Business Reviews. Education MPA Human Resource Management January 2012 George Mason University City State Human Resource Management BA Organizational Communication May 2006 George Mason University City State Organizational Communication AS General Studies May 2004 Northern Virginia Community College City State General Studies Skills account management, approach, Architect, banking, Benefits, Change Management, coaching, Strong Interpersonal Skills, interpersonal skills, consulting, contracts, Contract Negotiation, client, clients, customer service, delivery, Documentation, financial, Human Resource, human resources, insurance, invoicing, law, legal, director, Management Skills, meetings, mentor, Payroll, personnel, policies, problem solving, processes, improve process, profit, program implementation, quality, Reporting, risk analysis assessment, sales, phone, Verbal Communication, workflow, Written",BANKING
"BUSINESS DEVELOPMENT EXECUTIVE Summary Results driven sales professional exemplary record developing strategic initiatives enhance sales. Thrives challenge, initiates action entrepreneurial business approach. Able seize opportunities demonstrates excellent networking skills. Exudes energy enthusiasm consistently meeting exceeding sales targets. Offers excellent record experience accomplishments. QUALIFICATION HIGHLIGHTS Account/Territory Management Contract Negotiations Client Development/Focus Sales Analysis Strategic Planning Quota Attainment Business Development/Market Growth Team Leadership Consultative Sales Network Solutions Experience Company Name September 2008 Current Business Development Executive Responsible managing entire sales cycle accountability engage specialist team members; Aggressive active competitive accounts, knowledgeable regarding competition industry trends; Identify, articulate, implement products, solutions services customer requirements; Articulate position full spectrum OfficeMax products, services, solutions key departmental decision makers; Develop implement business plan client base identify, sell, support services and/or products existing OfficeMax accounts; Responsible proposing closing engagements achieve total revenue growth (sale annuity), profit, customer satisfaction plans; Perform account maintenance continuous new business development; Work in-territory BRM resources accomplish install, revenue, profit objectives; Develop plans growth solicit buy-in management; Perform presentations internally externally existing capabilities gain support. Company Name September 2005 September 2008 Client Advisor Developed new business leads increase client base focused personal marketing efforts include, limited to, direct mail, networking affiliations, telemarketing Accommodated client product preference via presentation demonstration; Kept abreast incoming inventory, features, accessories, etc determine benefits prospective clients; Conducted needs assessments potential buyers; Ensured proper follow potential buyers developing, implementing, monitoring prospecting sales control system; Maintained comprehensive knowledge pricing specifications competitive vehicles provide clients informative comparisons; Made effective deliveries following sales details, inspecting every vehicle sold, introducing clients Service Manager, making personalized delivery vehicle. Key Contributions Awarded Client Advisor Month 18 times; Achieved BMW North America's highest sales award exceeding yearly sales quotas 2006 2007 Received sales incentive awards on-the-spot sales client retention. Company Name November 2001 September 2005 Sales Representative Established relationships key target physicians assigned territory office in-services, roundtable discussions, focus group meetings, speaker programs routine office visits; Sales cycle included cold calling, appointment setting, needs analysis, post-sale tracking; Worked effectively team members gaining market share competitors; Implemented cross-over technique territory organization plan maximize build stronger relationships physicians consultants; Provided product presentation target physicians include clinical facts statistics indications; Attended corporate training seminars maintain strong working knowledge product. Key Contributions Gained highest sales percentage new product growth since March 2005 Achieved quarterly sales goal well maintained top 25% status throughout tenure Built key relationships successfully gain access physicians often difficult see. Company Name April 1999 November 2003 Document Solutions Executive Marketed photocopiers facsimile equipment businesses, schools, individuals within assigned territory; Sales cycle included cold calling, appointment setting, needs analysis, product presentation demonstration, post-sale tracking; Developed new client base assigned territory averaged 200 cold calls weekly; Analyzed customer requirements determine product solution. Key Contributions Achieved 100% $3M quota fiscal year 2001 2002 Received highest sales award company-wide February 2000 Received Team Player award second quarter 2001 Received Document Management Consultant Year award 2001 2002. Skills Articulate, benefits, business plan, closing, cold calling, competitive, Consultant, corporate training, Client, clients, customer satisfaction, delivery, direct mail, Document Management, facsimile, features, focus, Image, inventory, Leadership, managing, marketing, market, meetings, access, office, 2000, needs analysis, networking, new business development, photocopiers, presentations, pricing, profit, speaker, Quality Assurance, Sales, Sales Training, seminars, statistics, Team Player, telemarketing Education Hampton University May 1998 Bachelor Arts Political Science City State Political Science Ricoh University January 2001 Image Management Certification, Levels 1 National Sales Training Phases I, II, III, Forest Laboratories, April 2004 Leadership Workshop, BMW Porsche Arlington, October 2006 Understanding Leasing, BMW Porsche Arlington, September 2007 BMW North America Quality Assurance Workshop, BMW Porsche Arlington",BUSINESS-DEVELOPMENT
"PHARMACEUTICAL SALES REPRESENTATIVE, WOMEN'S HEALTHCARE SPECIALIST Professional Summary Skills PROVEN ADMINISTRATIVE HIGHLY ORGANIZED LEADERSHIP SUPPORT EVENT PLANNING ENTREPRENEURIAL CONFLICT PUBLIC SPEAKING MINDSET RESOLUTION PROJECT STAFFING TEAM LEADERSHIP REPORTING AND SELF DIRECTED DOCUMENTATION OUTBOUND CALLING PROSPECTING Account Management Acquisitions ADMINISTRATIVE Contracts Clientele Customer satisfaction Customer Ssatisfaction Decision making DOCUMENTATION EVENT PLANNING Inventory TEAM LEADERSHIP LEADERSHIP Director Managing Marketing plans Marketing Market Mergers Communicator Organizational skills Problem-solving PUBLIC SPEAKING Recruitment Relationship-building REPORTING Sales STAFFING Strategic Strategic planning Team player Work History PHARMACEUTICAL SALES REPRESENTATIVE, Women's Healthcare Specialist Company Name – City State Doubled membership environment acquisitions mergers National chain accounts directly affected potential membership recruitment. Investigated resolved customer inquiries complaints timely empathetic manner. Responded customer inquiries thoroughly professionally. Provided elevated customer experience generate loyal clientele Resolved customer complaints professional manner prioritizing customer satisfaction. Set explained new membership contracts. Effectively communicated supported sales, marketing administrative teams daily basis. Assisted creating pre-season marketing plans support department divisional Strategies. Communicated vendors regarding backorder availability, future inventory special orders. Developed Account Management Program focused maintaining existing account base using referral reference systems attract new accounts. Organized new member marketing program including identifying potential target accounts, developing high touch outreach plans, incentive packages, growth Objectives. Successfully managed acquisition New England Association increased membership 50% within first two years. Asked appropriate open-ended questions discover prospects' needs requirements. Representative year 2003 Successfully launched new products rapidly gained market share. Maintained extensive knowledge competitors, offerings presence assigned territory. Serviced accounts regular basis propose new products services maximize revenue. Identified qualified accounts assess market potential. Consistently hit exceeded quarterly sales goals. Identified analyzed key competitors related products. Contacted customers soon issues arose immediately find resolution problems escalated. Communicated regularly territory, regional strategic managers daily support strategic planning accounts. Successfully sold brand name products, competing generic medicine. Communicated regularly territory, regional strategic managers daily support strategic planning accounts. Visited customer locations determine needs, set contracts provide training. Education Bachelor Arts Business Administration And Public Relations 1995 Heidelberg College City State Work History PHARMACEUTICAL SALES REPRESENTATIVE, Women's Healthcare Specialist Company Name – City State Doubled membership environment acquisitions mergers National chain accounts directly affected potential membership recruitment. Investigated resolved customer inquiries complaints timely empathetic manner. Responded customer inquiries thoroughly professionally. Provided elevated customer experience generate loyal clientele Resolved customer complaints professional manner prioritizing customer satisfaction. Set explained new membership contracts. Effectively communicated supported sales, marketing administrative teams daily basis. Assisted creating pre-season marketing plans support department divisional Strategies. Communicated vendors regarding backorder availability, future inventory special orders. Developed Account Management Program focused maintaining existing account base using referral reference systems attract new accounts. Organized new member marketing program including identifying potential target accounts, developing high touch outreach plans, incentive packages, growth Objectives. Successfully managed acquisition New England Association increased membership 50% within first two years. Asked appropriate open-ended questions discover prospects' needs requirements. Representative year 2003 Successfully launched new products rapidly gained market share. Maintained extensive knowledge competitors, offerings presence assigned territory. Serviced accounts regular basis propose new products services maximize revenue. Identified qualified accounts assess market potential. Consistently hit exceeded quarterly sales goals. Identified analyzed key competitors related products. Contacted customers soon issues arose immediately find resolution problems escalated. Communicated regularly territory, regional strategic managers daily support strategic planning accounts. Successfully sold brand name products, competing generic medicine. Communicated regularly territory, regional strategic managers daily support strategic planning accounts. Visited customer locations determine needs, set contracts provide training. Certifications PROVEN ADMINISTRATIVE HIGHLY ORGANIZED LEADERSHIP SUPPORT EVENT PLANNING ENTREPRENEURIAL CONFLICT PUBLIC SPEAKING MINDSET RESOLUTION PROJECT STAFFING TEAM LEADERSHIP REPORTING AND SELF DIRECTED DOCUMENTATION OUTBOUND CALLING PROSPECTING Skills Account Management, acquisitions, ADMINISTRATIVE, contracts, clientele, customer satisfaction, customer Ssatisfaction, decision making, DOCUMENTATION, EVENT PLANNING, inventory, TEAM LEADERSHIP, LEADERSHIP, Director, managing, marketing plans, marketing, market, mergers, communicator, organizational skills, problem-solving, PUBLIC SPEAKING, recruitment, relationship-building, REPORTING, Sales, STAFFING, strategic, strategic planning, team player Additional Information Experienced, multi-faceted business professional ability quickly generate business results. Seeking position Abbott Territory Sales Position Tacoma,WA. Adept attending job related conventions managing special company events attract candidates. Top-notch skills relationship-building, problem-solving decision making. Open clear communicator collaborative hardworking style. Membership Enrollment Director excelling customer satisfaction retention. Flexible hardworking deadline driven environments. Energetic team player top launch organizational skills. Intensive 3 Week training program Radnor, PA",HEALTHCARE
"STORE CHEF Summary Restaurant Professional Executive Chef /Sous Chef /Chef Manager Position Proponent Leader Healthy Cuisine Passionate Food Service. 4 Star 4 Diamond Resorts Hotels Spa Country Club Customer Service Team Educator Multi Unit Manager. Menu recipe development Writing implementing operational standards procedures Event planning execution Labor management, purchasing inventory controls, cost management, budget formulation, P L management forecasting Increasing efficiency innovative decisive ways ensuring high level guest satisfaction Multi-unit management skills Concept creation menu enhancement incorporating trending foods flavors resulting 15% 20% average annual sales increase across venues Development execution standards procedures resulting improved labor performance decreased labor cost 4% annually 20% 5 year period Experienced public speaker subjects ranging food cooking healthy lifestyle tips practices multiple audiences, including corporate, college students, elementary school children senior citizens Creating implementing health-promoting food service programs corporate dining clients Kroger's Supermarket Nutritional menu development recipe analysis improved health results long-term stay guests Developed chef training programs teaching healthy cooking techniques, health-promoting ingredient selection build foundations healthy lifestyle Highlights ServSafe certified Strong butchery skills Contemporary sauce work Focused disciplined High volume production capability Focus portion cost control Inventory management familiarity Featured [publication name] Featured Travel Leisure's “Top 10 Restaurants [city]” Experience Store Chef April 2014 Current Duties including menu development one one consultation customer designing menus, well work scheduling, complete budget bistro food outlet. On campus Catering. Successful menu development execution clientele, resulting 20% business increase 6 month prior emphasis light fare highlighting locally grown ingredients regional flavors. Implement staff training program, including task competency indexing increased labor efficiency, flavor development cooking techniques food presentation concepts. Inventory handling, management rotation accordance HACCP, food cost controls food quality standards. Executive Chef July 2013 January 2014 Company Name Delivers strong operational performance executing Sodexo regulatory agency standards programs, continually monitoring operations, completing assessments necessary action plans provide optimal food quality meal service. Drives customer satisfaction, maintains client relationships rounding. Ensures compliance food safety, sanitation, overall workplace safety standards. Supervises, staffs, trains, conducts applicable rounding manages performance department include Food Service Supervisors and/or front line staff regarding food presentation, quality, cost control food safety sanitation. Manages controls resources materials ensure quality, adequacy supply cost control within budgetary guidelines. Responsible managing process purchasing, receiving, scheduling, inventory control managing food production activities compliance Sodexo food production systems. Assist menu planning, pre-costing post-costing. Executive Chef/ Food service Manager May 2005 January 2013 Company Name － City State Premium menu design, recipe development culinary education kitchen staff lining events, live cooking demonstrations. Pairing events upscale private catering functions Doctor Executive broad Culinary nutrition consultant health improvement results Patient staff. Successful design implementation menu, promotes conscious cuisine standards, culinary. Help development nutritional standards food outlets. High positive guest feedback surveys 65% sales increase 5-year period. Implemented purchasing protocol procedures, resulting securing competitive pricing purveyors. Aggressively fought waste promoted cross-utilization consistently maintain food cost budget 27% 1 2.5 percentage points. Positive write-ups Kindred Magazine Tucson newspapers Outstanding, clean kitchen outlets by, Arizona health department. Development, enforcement Standards Procedures Handbook service production, resulting consistent standard task execution team members 20% reduction labor costs 5-year period since implementing program. Budget development financial benchmarking experience contingency planning preventing business profit loss, daily metrics analysis financial team, including revenue-labor cost guest satisfaction management. Executive Sous Chef November 2001 April 2005 Company Name － City State Successful assist direction $1.5 million renovation dining facilities kitchens, including four restaurant, Culinary Learning Center, bistro, retail space stations buffet. Budget development forecasting focus lean management staff cross training shifting manpower across Food Beverage areas according business requirements. Education Associate Degree Culinary Arts Management 1991 Sullivan College National Center Hospitality － City State Culinary Arts Management Diploma Professional Cook Honors in: Educational Foundation National Restaurant Association Certification Serve Safe Certification Accomplishments 3 7 Image Options Premium catering services event planning. Menu design, recipe development. Culinary education, team-building events, live cooking demonstrations, food wine pairing events upscale private catering functions Doctor Executive broad Culinary nutrition consultant health improvement results Patient staff. Successful design implementation menu ,that promotes conscious cuisine standards, culinary. Help development nutritional standards food outlets. high positive guest feedback surveys 45% sales increase 3-year period. Interests Chefs Collaborative Member Alumni Association Sullivan University Spotlight Personal Information Recolor No Recolor Adjustments Transparency Brightness Contrast Reset adjustments Close preview Print Recolor No Recolor Adjustments Transparency Brightness Contrast Reset adjustments Close preview Print Additional Information Chefs Collaborative Member Alumni Association Sullivan University Spotlight Gourmet Magazine 1996) Traveler top ten Spas (1997) Miraval Resort 1997) Bon Appetit Best year (1997) Food Wine 1997) Recolor No Recolor Adjustments Transparency Brightness Contrast Reset adjustments Close preview Print Recolor No Recolor Adjustments Transparency Brightness Contrast Reset adjustments Close preview Print Skills agency, benchmarking, Budget development, budget, competitive, consultant, consultation, cooking, cost control, clientele, client, customer satisfaction, designing, direction, financial, focus, forecasting, indexing, Inventory, inventory control, managing, materials, newspapers, pricing, profit, purchasing, quality, receiving, retail, safety, sales, scheduling, staff training",CHEF
"FINANCE SPECIALIST Summary Highly motivated results-oriented professional two years experience high-pressure finance accounting environments. Innovative adaptive thinker constantly seeks improve efficiencies profitability Highlights Variance analysis Financial modeling Superior time management Account reconciliation Advanced Excel Salesforce Board Report preparation 10-Q 10-K Accomplishments Reduced cost processing payments accounts payables 95% approximately $1.00 per check $0.05 per payment Team leader new development process, Purchase Loan Accounting, implementation supporting SaaS, Evolv. Added $300,000 monthly income, approximately 43% EBT. Experience 09/2014 Current Finance Specialist Company Name City State Added detail-oriented, results-driven, efficient mindset Finance team five. Accounts payable, prepaid expenses, fixed assets. Acquisition Riverside Bank December 2014 increased total assets $550 million $850 million. Purchase Loan Accounting M&A process generated additional 40% monthly income: On job learning opportunity greatly improved troubleshooting problem solving skills. Team leader implementation use software Primatics Financial (Evolv). Coordinated consultants, Primatics Financial staff, coworkers meet project deadlines. Wrote procedures monthly processing Purchase Accounting use software. Responsible calculation fair value Acquired Loan Portfolio regulatory reporting. 10-Q 10-K proofing, editing, updating financial tables led development strong ability interpret key business performance metrics. SNL Implementation: team leader use SNL web-based software (SaaS) resulted live feed general ledger data analyzed transformed reportable format without reliance Access databases. Investment activity General ledger bank account reconciliations. 04/2014 08/2014 Deposit Operations Associate Company Name City State Four month bid Deposit Operations department gain introduction banking. Daily activities: Items processing, ACH file verification, incoming/outgoing wire operations. General ledger reconciliations. Wrote updated procedures. 09/2012 05/2013 Accounting Associate Company Name City State Accounts payable receivable process Worked independently set automated 1099 process accounting system, Inacct. Interacted IRS representatives researched regulations regards 1099-INT/MISC requirements. Reconciled lending bank account booked principal interest loans receivable. Used Salesforce (core software) upload lending activity Intacct (financial software). Booked realized unrealized FX gains, losses hedging adjustments. Revaluated principal outstanding foreign currencies due monthly exchange rate fluctuations. Worked closely Controller produce financial statements accounting software (Intacct) excel. Ensured consistency accuracy data relayed across multiple departments 07/2012 08/2012 Community Consultant Company Name Volunteered Guatemala help Microfinance organization improve community outreach. Performed marketing sales campaigns local entrepreneurs rural communities. Empowered individuals providing access vital affordable products (i.e. glasses, water filters, solar products) Managed team eight conduct sales market research solar products urban rural areas. Translated qualitative data quantitative data excel used PowerPoint presentation present findings. Education 05/12 Bachelor's Science Finance Bentley University City State GPA: GPA: 3.33 Dean's List, Spring 2009, Dean's List Fall 2010, President's List Fall 2011 Major GPA: 3.33 Academic Achievements: Dean's List, Spring 2009, Dean's List Fall 2010, President's List Fall 2011 Select One International Business Universidad de Navarra City State Spain Study Abroad Program 08/2010-06/2011 Challenged personal boundaries immersing Spanish culture academic year. Embraced opportunity build new relationships participating program I knew colleagues prior. Languages Advanced Spanish Interests Carpentry, globalization, international economics, sailing, social economic development, sports, technology. Skills accounting software, accounts payable, banking, databases, fixed assets, prepaid expenses, marketing sales, Access, Excel, Microsoft Office Suite, PowerPoint, ORACLE, Peachtree,",FINANCE
"FINANCE PROJECT COORDINATOR Summary Accommodating Project Coordinator effectively manages strict deadlines, schedules repetitive tasks positive, can-do attitude. Areas strength include professionalism, high level organizational skills, detail oriented, multi-tasking capabilities, self-directed resourceful learner ability adapt easily change. Highlights Financial statement analysis Account reconciliation expert General ledger accounting Strength regulatory reporting Self-directed Adobe software proficiency Effective time management Strong organizational skills Superior research skills Flexible team player Advanced computer proficiency (PC) Accomplishments Process Improvement Oversaw implementation cash applications system resulted cost-effective service. Increased office organization implementation improved cash management accounting system. Research Investigated analyzed operational processes identify resolve bottlenecks within internal operations. Data Organization Improved office organization compiling quarterly budget reports, financial spreadsheets, organizational charts company data reports using advanced Microsoft Excel functions CFO ownership. Maintain status reports provide management updated information client projects contracted accounts. Training Successfully trained Accounts Receivables Adjudication departments accounting software (Sage Accpac 300 ERP) associated databases, policies procedures focusing minimizing errors generating superior results. Experience Company Name July 2012 Current Finance Project Coordinator City State Monitor regulatory activity maintain compliance health care records document management laws. Implement electronic document processing, retrieval, distribution systems collaboration information technology specialists. Check figures, postings, documents correct entry, mathematical accuracy, proper codes. Classify, record, summarize numerical financial data compile keep financial records, using journals ledgers computers. Debit, credit, total accounts computer spreadsheets databases, using specialized accounting software. Company Name February 2012 June 2012 MD Verification Division-Temp Contract Position City State Verification medical prescriptions accuracy medical offices pharmacists. Use telephone etiquette, data entry, daily goal-oriented objectives. Company Name January 2011 February 2012 Compound Pharmacy Technician City State Transfer medication vials appropriate number sterile, disposable syringes, using aseptic techniques. Receive written prescription refill requests verify information complete accurate. Pre-package bulk medicines, fill bottles prescribed medications, type affix labels. Mix pharmaceutical preparations, according written prescriptions. Compound dispense medications prescribed doctors, calculating, weighing, measuring, mixing ingredients. Company Name March 2006 June 2009 Quality Control Specialist -Compliance Coordinator City State Reviewed monitored mortgage loan files completeness accuracy. (~100 files monthly) Helped transition company paper electronic storage scanning logging hard copies file. Data entry new set close file submissions. Held quarterly update meetings company policy procedures. Trained newly hired processors databases procedures. Assisted company policy procedure manual; coordinated FDIC representative internal company policies associated Fair Lending Act. Education Liberty University 2014 Bachelor Science Business Administration City State US Minor Biblical Studies Deans List Academic Achievement Award (2013) Coursework Human Resources, Community Public Health, Non-Profit Management, Strategic Planning Management, Advanced Computer Applications, Economics, Organizational Behavior, Marketing, theological studies. Skills Proficient Microsoft Office Suite Applications [Windows,Word,Excel,PowerPoint,Outlook] MS Office Cloud experience [Drive, Office 360] Reporting (excel based) forecasting, trending, administration. Excellent interpersonal, verbal written communication skills. Work outside vendors peers complete projects alignment company financial goals. Manage daily activities workload AR financial department company Controller. Ability conduct monthly quarterly meetings discuss department goals objectives. Strong Organizational skills, juggling multiple tasks handling stressful situations. Extremely resourceful; there's always solution given situation. Desktop Publishing Software: Photoshop, Wordpress, HTML (<>",FINANCE
"OPERATIONS COORDINATOR Summary Dedicated focused Office Manager excels prioritizing, completing multiple tasks simultaneously, following achieve project goals. Seeking role increased responsibility authority. Resourceful accomplished extensive office operations personnel organization expertise. Highlights MS Office NetSuite Sales Office Ally Business Development Sound Judgment Social Media Networks Managing Multiple Priorities Articulate Public Speaker Calm Under Pressure Account Management EProcessing Network Team Player Operations Management Eye Detail Computer-Savvy Community Outreach New Customer Acquisition Interpersonal Skills Multi-Media Marketing Accomplishments Received merit raise strong attention detail, exemplary customer service team-player attitude. Successfully planned executed corporate meetings, lunches, special events groups 20+ employees. In charge implementation Office Evolution Columbus's social media, marketing, online blog presence. Experience Operations Coordinator March 2016 Current Company Name City State Human Resources Administrator Portland branch. Payroll Administrator Managed receptionist area, including greeting visitors responding telephone in-person requests information. Maintained front desk reception area neat organized fashion. Designed electronic file systems maintained electronic paper files. Served central point contact outside vendors needing gain access building. Made copies, sent faxes handled incoming outgoing correspondence. Facilitated working relationships co-tenants building management. Organized files, developed spreadsheets, faxed reports scanned documents. Created weekly monthly reports. Business Center Manager June 2015 March 2016 Company Name City State Managed receptionist area, including greeting visitors responding telephone in-person requests information. Maintained front desk reception area neat organized fashion. Designed electronic file systems. Handled media public relations inquiries. Served central point contact outside vendors needing gain access building. Dispersed incoming mail correct recipients throughout office. Supplied key cards building access employees visitors. Made copies, sent faxes handled incoming outgoing correspondence. Facilitated working relationships co-tenants building management. Organized files, developed spreadsheets, faxed reports scanned documents. Created weekly reports. Properly routed agreements, contracts invoices signature process. Managed daily office operations maintenance equipment. Billing invoicing. Language Arts Instructor August 2013 August 2015 Company Name City State Promoted good behaviors using positive reinforcement method. Maintained daily records children's individual activities behaviors. Created implemented developmentally-appropriate curriculum addressed learning styles. Incorporated music, art theater lesson planning. Developed professional relationships parents, teachers, directors therapists. Helped prepare daily lesson plans activities lessons. Supplied one-on-one attention student, maintaining overall focus entire group. Communicated effectively educators various grade levels. Teacher June 2009 August 2013 Company Name City State Promoted language development skills reading storytelling. Conducted small group individual classroom activities based differentiated learning needs. Applied positive reinforcement method redirect negative behaviors. Observed students supply teachers feedback regarding potential learning blocks opportunities support. Organized field trips local parks, fire stations zoos. Encouraged students understanding helpful others. Education Bachelor Science Elementary Education 2012 Ball State University City State Elementary Education Emphasis technology, psychology, development, educational theory, behavior management. Coursework emergency preparedness. Minor Educational Technology. English Creative Writing coursework. Skills Account Management, Articulate, Billing, Business Development, Interpersonal Skills, Contracts, Creative Writing, Emergency Preparedness, English, Invoicing, Lesson Planning, Managing, Marketing, Networking, Operations Management, Presentations, Public Relations, Public Speaker, Sales, Team Player, Phone Answering",ARTS
"PERSONNEL SECURITY SPECIALIST Summary Dedicated Security Specialist professional possess excutes broad knowledge division processes include Personnel Security, Information Security, Physical Security Industrial Security. Personable leader comfortably interacts people diverse cultures backgrounds. Highlights Security Asset Protection Professional Certification (SAPPC) Security Fundamentals Professional Certification (SFPC) Cleared Top Secret information granted access Sensitive Compartmented Information based Single Scope Background Inestigaton. (Open PPR, 204 12 12) Joint Personnel Adjudication System e-QIP Microsoft Office Accomplishments Deployed support Joint Special Operations Task Force CENTCOM Area Responsibility (AOR). Provided full-spectrum security support include Personnel Security, Information Security, Physical Security Industrial Security. Worked joint personnel services, well government agencies. Experience Personnel Security Specialist 05/2014 Current Company Name City State Personnel Security Specialist within Joint Command Presides daily personnel security-related activities maintenance established personnel security program accordance DoD Regulation 5200.2-R, Army Regulation 380-67 knowledgable DoD federal agencies Personnel Security Program policies Conducts prescreening interviews Sensitive Activities (SA) position candidates Conducts interviews personnel requiring security clearances provides assistance use e-QIP Processes fingerprints conjuction initiating Single Scope Background Investigations (SSBIs) National Agency Checks Local Credit Checks (NACLC) Conducts Local Records Checks (LRCs) Provost Marshall Office (PMO) Communicates coordinates directly Office Personnel Management (OPM) along DoD CAF Assists command personnel completing rebuttal packets Letters Intent (LOI) Deny/Revoke initial current security clearance determination Statements Reason (SOR) response DoD CAF correspondance Oversees suspension security clearances denial revocation recommended DoD CAF commanders Managed maintained Personnel Security Management (PSM) net JPAS command Grants Interim Secret Top Secret access Self-taught e-QIP assists subordinate units use e-QIP Implements, monitors, reviews evaluates personnel security investigations Provides assistance individuals derogatory information develops course investigation Provides training Assistant Security Managers (ASMs) use JPAS e-QIP Conducts classification reviews Conducts preliminary inquiries security violations possible compromise classified information Coordinates conducts various Focal Point briefings military, civilians, contractors Conducts facility inspeciations ensure compliance regulations Security Specialist 07/2012 05/2014 Company Name City State Direct assistant command Special Security Officer (SSO) matters pertaining personnel, information, physical industrial security Continuous management reporting administration SCI-associated security programs Enforcement rules regulations ensure Sensitive Compartmented Information Facility (SCIF) complied applicable construction physical requirements, standards, regulations Management supervision personnel daily activities within view Special Security Office Managed maintained Personnel Security Management (PSM) net JPAS 5000 personnel, staff transient Advised higher level management officials preparing narrative reports identified security deficiencies findings recommendation corrections deficiencies Awarded outstanding performance providing 166 civilians 66 foreign nationals security clearance background checks associated Magnum Night Training Exercise Assisted development initial SSO Plan Actions Milestones (POA&M) reaccredit SCIF Conducted random effective entry/exit reports (badge trace) via security software video monitoring Conducted physical workspace personnel security inspections Assisted SSO matters pertaining annual SCIF inspections Managed handling, storing, destruction classified materials compliance DoD directives Enforced security policy matters pertaining processing, dissemination, controlling classified materials daily Conducted security indoctrinations utilizing digital media support equipment Coordinated SCI conference rosters verify eligibility access Coordinated track polygraphs eligible individuals Coordinated foreign visit requests (FVR) security clearance background checks foreign nationals support international training exercises Ensured SCI personnel educated DIA SCI Administrative Security Manual (M1), NAVSUP DoD 5105.21-M-1, ICD 503, DCID 6/9, ICD 704/705, SSO Navy BANIFs, Joint DODIIS JANFAN series instructions, DoD, National Industrial Security Program (NISPOM) handling Special Intelligence SCI material managed SCI Courier System enforced strict compliance security regulations established Defense Courier System. Assistant Command Security Manager/ Aviation Ordnanceman 01/2008 01/2011 Company Name City State Maintained organized file management 1500 security recordsfor military civilian contractor personnel per SECNAVINST 5510.36 instructions Utilized Joint Personnel Adjudication System (JPAS) enter data verify U.S. Navy personnel security information Tracked clearance eligibility access 1500 personnel Sorted applications, fingerprints, scheduled OPM notices, closed investigations, adjudications, SF-86s, SF-85Ps, investigations military civilians programs Conducted personnel security interviews, required, clarify allegations questionable nature regard security clearance eligibility Administered record checks utilizing Single Scope Background Investigations, National Agency Checks, National Agency Checks Inquires Secret Periodic Reinvestigations determine recommend security level eligibility Assembled loaded ammunition average 4-5 Naval helicopters daily Serviced aircraft guns accessories ship port Stowed, assembled loaded aviation ammunition including missiles, bombs rockets Assembled tests maintained air-launched guided missiles Supervised 12 sailors operation aviation ordnance shops, armories stowage facilities Education Masters Education Curriculum Instruction 2015 Concordia University Bachelor Science Criminal Justice 2013 ECPI University Job Related Training Naval Security Manager Course, S-3C-0001; DoD SCI Security Officials Course; SSO Navy SSO/SSR Professional Training Course; SERE 100.1 Level A Code Conduct Training Course (FOUO); FSO Program Management Possessing Facilities Curriculum; FSO Orientation Non-Possessing Facilities Curriculum; Safeguarding Classified Information National Industrial Security Program Course Exam; Basic Industrial Security Government Security Specialist Curriculum; Introduction National Industrial Security Program (NISP) Certification Accreditation Process Course Exam; NISP Self-Inspection Course Exam; Risk Management DoD Security Programs; Information Security Emergency Planning; Introduction Personnel Security Adjudication; Security Policies, Principles Programs Course Exam; Introduction DoD HSPD-12 CAC Credentialing Course Exam; Completed All Eight Certification Courses Related e-QIP; Completed All Training Operation Administration JPAS/JCAVS; Transmission Transportation Industry Course Exam; Developing A Security Education Training Program Course; Visits Meetings National Industrial Security Program Course; Personnel Clearances NISP Course Exam; Facility Clearances NISP Course Exam (November, 2013) NISP Reporting Requirements Course Exam; Understanding Foreign Ownership, Control Influence (FOCI) Course; Industrial Security Facilities Database (ISFD) Facility Clearance Verification Notifications Industry; Special Access Programs (SAP) Overview; Social Networking; Integrating Counterintelligence (CI) Threat Awareness Security Programs Course; Sensitive Compartmented Information (SCI) Refresher Course Exam; Temporary Sensitive Compartmented Information Facilities (T-SCIF) Training; Completed additional twenty-five online courses pertaining Information Personnel Security Professional Affiliations Military Intelligence Corps Association (MICA)",AVIATION
"A LA CARTE CHEF/ CHEF DE CUISINE Summary A professional cook 10+ years combined job work training experience, background managerial non-managerial positions high quality restaurants organizations, firm foundation built respect execution proper cooking techniques, importance always able learn grow professional. Highlights Focused disciplined High volume production capability Focus portion cost control Inventory management familiarity Sous vide technique Effective Communicator Organizational Skils Task Oriented Experience Company Name City State A La Carte Chef/ Chef De Cuisine 10/2015 Current Supervise 10 cooks across two kitchens Encourage Motivate Staff Members uphold quality standards keeping club traditions expectations Planning Preparation three seasonal menus Creating nightly specials revolving around seasonality using many local ingredients possible Contemporary trendy cuisine, respect traditions favourites club members Effectively expedites la carte service Management protein, perishable, dry goods inventory focus utilisation cost effectiveness 100- 200 Covers Nightly Company Name City State Sous Chef 04/2015 Current Effectively Managing kitchen team 12 cooks stewards two kitchens property Tasked preparation execution special event menus Planning executing daily changing dinner menu Strong focus locality ingredients Responsible extensive running inventory fresh proteins Training new cooks team members understand quality standards proper cooking techniques. 75-175 covers nightly Company Name City State Lead Expeditor 02/2014 02/2015 The Masters Golf Tournament Terrace Kitchen High Pressure Environment Time Management Stress Management Effective Planning Organisational Skills. 800-1100 covers 3 hours Company Name 12/2009 05/2014 Merion Cricket Club, Haverford, PA, Junior Sous Chef Viking Culinary Center, Haverford, PA, Chef/Instructor Cloud Catering Events, NYC, NY, Cook The Black Rat, Winchester, England, Stage Craigie Main, Cambridge, MA, Stage Four Seasons Resort: Aviara, Carlsbad, CA, Intern Education 2009 Culinary Institute America City State Bachelors Professional Studies Culinary Arts Restaurant Management Assisted numerous school-sponsored catering events 450 people. Member Inter-collegiate soccer team four years, serving captain one year. Kitchen assistant saturday morning, 15 person Adult Education classes. Residence Assistant, 2 1/2 years Skills Interpersonal Skills, cooking, critical thinking, dependability focused, human relations, inventory, listening skills, time personnel management skills, stress management, supervision, teaching, leadership, enthusiasm, passion cooking, problem solving",CHEF
"COMMUNITY ADVOCATE Summary Compassionat e social services professional active listener dedicated working tirelessly clients help resolve mental health issues thrive terms.Eager learn Highlights 30 hour Domestic Violence Training Customer services training Proficient Microsoft Office: Excel/Word/PowerPoint/Publisher/Outlook Type 50 WPM Leadership Training Mental Health Facilitator Skilled DV Facilitator Skilled Advocate Violence prevention Attentive listener Sensitive Empathetic Detail-oriented Excellent interpersonal skills Accomplishments Developed 10 member supported partnership helped victims domestic violence get housed, gain skills, employment, ongoing support resulted sustainability. Experience Community Advocate February 2015 February 2016 Company Name － City State Developed maintained resources walk-in clients emergent needs. Participated additional training requirements effort stay abreast ever changing rules regulations associated various governmental programs Interviewed clients pressing issues including safety needs, food, clothing, housing, finances, employment, physical mental health determine nature client need Helped identify inner capacities connecting external resources resource systems Advocated educated clients housing work barriers prevent housing. Facilitated Co-facilitate community support groups utilizing psycho education module Compiled records, collects data, prepares reports conducted outcome measurements assessment tools Organized assisted outreach presentation including resource tabling Ensured services adhered confidentiality laws standards principles Advocacy Based Counseling Participated community committee teams included task forces, event planning Provided appropriate group boundaries assist education reach manager program development, tracking reporting Advocacy based counseling accordance WAC 388-61A Chapter 70.123 RCW Created partnerships collaborations best suited clients YWCA On-Call Domestic Violence Advocate/Intern Children's Program /YWCA 2013 Performed crises intervention safety planning Conducted shelter intake including screening, interviews, orientation shelter facilities. Collected entered client data service data computer system Supplied administrative support needed Monitored alarms cameras maintains security shelter entrances performed safety Modeled, explained enforced shelter rules, policies procedures Communicates donation, volunteer supply request appropriately Provided secure sound structure activities aligns vision YWCA use communication applied principles Helped contribute meaningful activities provide outlet creativity fosters ingenuity leadership skills youth. Ensured shelter neat, clean adherence state local health standards Supported holistic healing, resilience, developmental growth children/youth impacted Domestic Violence trauma Developed, plans, implements curriculum children ages 6-12 years, conjunction Children's Program Manager program staff. Maintained predictable consistent rhythm program well expectations, boundaries guidelines. Helped children/youth develop safety plan build safety skills. Assisted children/youth skill-development. Adapted changing program needs available work flexible schedule, needed Partnered parents supporting overall social, emotional, cognitive developmental health children Assisted children/youth skill-development develops maintains clean, orderly, developmentally rich safe program space. Maintained caseload 15 plus client case loads working strict confidentiality strict time limits Consulted professionals regarding treatment specific clients. Educated clients families regarding community resources. developed workable solutions recurring problems individuals families. Managed caseloads acted advocate client rights Provided support homeless clients, connected community resources. Volunteer Coordinator/Assistant Treasurer September 2013 June 2015 Company Name － City State Recruited volunteers publicized volunteer opportunities appropriately matching positions volunteers. Created Managed database volunteers Participated planning, implementation, fund raising ideas events Assisted keeping financial records PTA activities using QuickBooks Maintained continuous direct communication president treasurer Secured signatures necessary documents Enforced risk management compliance Assist preparation semi-annual audits. Administrative Assistant January 2011 January 2014 Company Name － City State Answered multi-lined phones Filed documents Updated database Created documents dispersed various departments churches Set presentations PowerPoint Created prepared materials various events Provided data entry Took memos sent received correspondence Worked various computer programs/sorted mail. Increased meeting efficiency developing meeting agendas. M aintained organized master Resident Index information files master database. Retention Specialist January 2008 January 2009 Company Name － City State Answered received calls timely manner Deescalated customer grievances Data Entry processed payments Upgraded sold various packages Started, transferred, disconnected services Retained clients. Made reasonable procedure exceptions accommodate unusual customer requests. Provided accurate appropriate information response customer inquiries. Demonstrated mastery customer service call script within specified timeframes. Maintained up-to-date records times. Developed effective relationships call center departments clear communication. Worked upper management ensure appropriate changes made improve customer satisfaction. Built customer loyalty placing follow-up calls customers reported product issues. Properly directed inbound calls phone queues improve call flow. Education Bachelor's Degree Human Services Management 2017 University Phoenix － City State King Human Services Management In progress Training YWCA Domestic Violence agency Skills administrative support, Counseling, creativity, client, clients, Customer services, Data Entry, database, event planning, financial, fund raising, leadership skills, Leadership Training, materials, mental health, Excel, mail, Microsoft Office, Outlook, PowerPoint, Publisher, Word, neat, cameras, policies, presentations, program development, progress, QuickBooks, reporting, risk management, safety, sound, phones, trauma, Type 50 WPM, vision",ADVOCATE
"PATIENT ADVOCATE Professional Profile Detail-oriented, efficient organized, extensive background community-based organizations seeks bring strong work ethic engaging interpersonal communication vibrant company. Over seven years experience office manager/tax preparation worker three years experience assisting patients register government programs. Qualifications Independent worker Exceptionally organized Record-keeping EMail Software (Outlook, Thunderbird, etc) Internet Browser (Internet Explorer, Firefox, etc) Peripheral Devices (Scanners, Printers, etc) Personal Computers Spreadsheet Software (Calc, Excel, etc) Utility Software (Virus, File Compression, etc) Word Processing Software (Word, WordPerfect, etc) Tax preparation Experience Patient Advocate September 2009 December 2014 Company Name － City State Answer applicants' questions benefits claim procedures. Interview benefits recipients specified intervals certify eligibility continuing benefits. Interpret explain information eligibility requirements, application details, payment methods, applicants' legal rights. Initiate procedures grant, modify, deny, terminate assistance, refer applicants agencies assistance. Compile, record, evaluate personal financial data order verify completeness accuracy, determine eligibility status. Interview investigate applicants public assistance gather information pertinent applications. Check employers references verify answers obtain information. Keep records assigned cases, prepare required reports. Schedule benefits claimants adjudication interviews address questions eligibility. Prepare applications forms applicants purposes school enrollment, employment, medical services. Tax Preparer/Office Manager December 2005 September 2009 Company Name － City State Would supervise employees engaged tax preparation services. Compute taxes owed overpaid, using adding machines personal computers, complete entries forms, following tax form instructions tax tables. Prepare assist preparing simple complex tax returns individuals small businesses. Use appropriate adjustments, deductions, credits keep clients' taxes minimum. Interview clients obtain additional information taxable income deductible expenses allowances. Review financial records income statements documentation expenditures determine forms needed prepare tax returns. Furnish taxpayers sufficient information advice ensure correct tax form completion. Consult tax law handbooks bulletins determine procedures preparation atypical returns. Calculate form preparation fees according return complexity processing time required. Check data input verify totals forms prepared others detect errors arithmetic, data entry, procedures. Tax Preparer/Office Manager January 2002 December 2004 Company Name － City State Would supervise employees engaged tax preparation services. Compute taxes owed overpaid, using adding machines personal computers, complete entries forms, following tax form instructions tax tables. Prepare assist preparing simple complex tax returns individuals small businesses. Use appropriate adjustments, deductions, credits keep clients' taxes minimum. Interview clients obtain additional information taxable income deductible expenses allowances. Review financial records income statements documentation expenditures determine forms needed prepare tax returns. Furnish taxpayers sufficient information advice ensure correct tax form completion. Consult tax law handbooks bulletins determine procedures preparation atypical returns. Calculate form preparation fees according return complexity processing time required. Check data input verify totals forms prepared others detect errors arithmetic, data entry, procedures. Certifications Associate Science Dental Technician 2000 Instituto Tecnico Dental 90 － City State Colombia Certificate CPR IV Medication Administration 2000 Cruz Roja Colombiana － City State Colombia High School Diploma 1996 Colegio Liceo Colombia － City State Colombia Languages English Good Read Write Speak Spanish Excellent Read Write Speak Skills Fast data entry Spreadsheet tables preparation Processing financial forms Customer Service Making fast strategic decisions accordance company rules Additional Information Driver's License Class C Standard Driver's License",ADVOCATE
"INTERIOR DESIGNER OBJECTIVE To obtain position reputed organization, I utilize skills contribute organization's success, position education, experience motivation allow make valuable contribution. Highlights Proficient AutoCAD Adobe InDesign Adobe Photoshop Concept development Drafting Photography Space planning Product specifications Interior architectural detailing Color material application Proficient furniture systems Experience 01/2015 01/2016 Interior Designer Company Name Create comprehensive drawings perfectly referring available notes, sketches, tender drawings received contractors. Prepare detailed technical content. Create drawings using AutoCAD fabrication production. Apply modifications Shop Drawings per received revisions consultants. Prepare full Submittal Shop Drawings. 10/2013 06/2014 Company Name Shop drawings Preparation architectural shop drawings details. Assist PM verify quantities works materials. Make frequent efficient site visits check quality works. Ensure implementation designs plans site. 01/2013 01/2016 Interior Designer Assign meeting clients. Planning decorating interior spaces per client's requests needs. Draw sketches designs order help clients visualize space look. Recommend finishes treatments areas space. Make frequent efficient site visits check work. Ensure implementation designs plans site. 07/2011 01/2016 Fashion Designer Design clothing accessories, creating original garments design garments follow well established fashion trends. Develop line color kinds materials. Visiting textile showrooms keep up-to-date latest fabrics. Work stitching staff ensure design protocols followed. Education 2014 Bachelor Arts Interior Design Lebanese International University － City Lebanon 2011 Baccalaureate Life Sciences Nazih Bizri High School － City Lebanon Life Sciences Languages Fluent English Arabic. CHARACTERISTICS Strong team player excellent communication skills Able meet deadlines Attentive details, accurate systematic Ability analyze critical issues.",DESIGNER
"DANCE EDUCATOR Professional Summary Personable proactive Clinical Mental Health Counselor Registered Dance/Movement Therapist focused building positive rapport diverse range clients adept facilitating individual group therapy sessions. A critical thinker detail-oriented superior interpersonal skills. Core Qualifications DSM-V knowledge Group behavior dynamics Group therapy, Expressive Art Therapies, Dance/Movement Therapy Experience working disabled persons. Experience developmental disabilities Experienced working adolescents, adults geriatric population Eclectic psychotherapy approach Cognitive Behavioral Therapy (CBT) Dialectic Behavior Therapy (DBT) Clinical documentation- Avatar Developmental Designs trained Compassionate, empathetic, open minded, team player Professional Experience Company Name February 2012 Current Dance Educator City State Plan implement dance curriculum arts-integrated urban charter secondary school students grades 7-12. Teach daily lessons following Rhode Island standards education. Present class material policies accurately clearly five classes semester. Use variety teaching methods lectures, discussions demonstrations. Meet parents guardians discuss students' progress least per semester. Enforce classroom administration policies rules times. Established positive relationships students, parents, colleagues administrators. Kept accurate records student performance, maintaining confidentiality student records information times. Assessed student progress weekly, monthly quarterly. Monitored students destructive unhealthy behavior reported concerns guidance counselors. Worked cooperatively special education teachers modify curricula special education students according Individual Education Plans (IEPs). Company Name July 2012 Current Dance/Movement Therapist Clinical Mental Health Counselor City State Planned implemented healing arts program, meeting patient's level functioning, collaboration psychiatric care team support patients outlined treatment plans. Met patients group 1:1 sessions utilizing Dance/ Movement therapy techniques facilitate understanding practice coping skills; help foster enhance communication, build self-esteem, creativity, socialization physical movement psychiatric patients. Provided evaluations care team patient family response program enhance quality care. Worked children, adolescents, adults geriatrics suffering symptoms including depression, anxiety, physical, psychiatric, neurological disorders, learning difficulties, dementia, autism, behavioral problems. Company Name September 2014 November 2014 Dance/Movement Therapist City State Grant funded program. Provided dance/movement therapy children adolescents developmental disabilities. Helped build communication skills, social interpersonal relationships supportive community. Company Name July 2013 November 2013 Mental Health Counseling Dance/Movement Therapy Intern City State Worked adults severe mental illness; schizophrenia, depression, anxiety, physical/psychiatric/neurological disorders, learning difficulties, dementia, autism, behavioral problems. Assistance providing direct care support patients outlined treatment plans. Observation reporting patient information, data collection, maintenance safe therapeutic environment, supervision daily activities. Delivering group therapy sessions variety patients groups Planning series movement sessions around particular patient group's requirements; helping patients emotional difficulties medium movement. Company Name August 2011 August 2012 Dance/Movement Therapist Clinical Mental Health Counselor Intern City State Assistance providing direct care support students outlined treatment plans. Worked students ages 11- 18 years age Charter school setting. Developed treatment plans, interventions, including IEP's RTI's needed. Conferred parents guardians, teachers administrators resolve clients' behavioral academic problems. Acted role model clients exhibiting positive behaviors. Developed case files treatment plans supervision clinical psychologist. Met students group 1:1 sessions utilizing Dance/ Movement therapy counselor techniques facilitate understanding practice coping skills; help foster enhance communication skills, build self-esteem, creativity, interpersonal relationships. Implemented therapeutic plans child recorded child's progress case file. Observed reported student information, data collection, maintenance safe therapeutic environment, supervision daily activities. Planned implemented daily therapeutic activities including limited to; fitness, dance, art, music therapy, teaching coping skills, relaxation techniques, appropriate social skills. Company Name January 2004 January 2011 Sole Proprietor/ Artistic Director City State Complete operations running small business, including limited to; financial procedures particular attention Federal, State, local requirements. Hired managed staff, students, independent agents. Developed implemented marketing plan new dance season. Organized planned community outreach events. Planned implemented weekly lessons, teaching movement skills, choreography children adults dance abilities. Planned, organized directed performances, including limited to; deciding theme, ordering costumes, choosing music, renting venue, appropriate documentation completed fire marshal approval, insurance, printing sale tickets, hiring technical staff. Education Lesley University 2014 Master Arts Expressive Therapies City State Dance/Movement Therapy specialization Clinical Mental Health Counseling Rhode Island College 2004 Bachelor Arts Dance Performance City State Professional Affiliations American Dance Therapy Association Andrea Rizzo Foundation National Dance Education Organization (NDEO): Former State Affiliate Conference Presenter Dance Alliance RI Rhode Island Association Health, Physical Education, Recreation, Dance (RIAHPERD): Presenter Dance Educator Year-2008 Skills Counseling Skills: Eclectic Theoretical Approach- Client Centered Therapy, Gestalt Therapy, DBT- Dialectical Behavior Therapy, CBT- Cognitive Behavior Therapy, Mindfulness, Expressive therapies. Interpersonal Skills: Empathetic, enthusiastic people person, compassionate, problem solving, great organizational skills, team player, creative open minded. Expressive Arts Therapy: Dance/Movement, Music, Drama, Art Dance: Creative Movement, Modern, Ballet, Jazz Tap Computer skills: Proficient Microsoft Office Suite; Word, Publisher, Excel, Power Point, Google Docs Avator.",ARTS
"BAKERY ENTREPRENEUR Summary Comprehensive experience manufacturing, reliability engineering nuclear processing. Experience Company Name City State Bakery Entrepreneur 10/2011 08/2014 Established built strong local cupcake store brand name quality products, community. involvement alternative advertising methods. Performed employee hiring, training supervisory duties. Engaged day-to-day operations aspects store including baking, cleaning customer service. Company Name City State Project Engineer 02/2010 02/2014 Hired Nuclear Fuel Services, located Erwin, TN, transferred B&W 2011 Data research equipment segmentation disposal project Research design cutting methods large equipment Design self-powered transportation system large equipment Project engineer design phase new Category 2 nuclear processing facility, Isotek project Perform field walk downs generate P&ID drawings using AutoCAD assigned systems Develop technical basis assigned systems Develop technical specifications requirements, including documentation engineering calculations, support technical basis Perform review calculations new design facility support Write review System Design Descriptions new design Perform database maintenance equipment reliability system Company Name City State Reliability Engineer Intern 05/2007 08/2009 Summer 2007: Located on-site DuPont Chambers Works – Deepwater, NJ Set bearing ultrasound program integrating maintenance SAP Performed flow meter failure analysis Performed gearbox failure analysis Summer 2008: Located on-site DuPont Titanium Technologies – Edge Moore, DE Designed new piping system failed pipe Performed root cause failure analysis (RCFA) failed pumps Developed standardized job procedure pipe flange make Summer 2009: Located on-site Renew Paper – St. Francisville, LA Established lubrication program plant two-year shutdown Worked vendors determine appropriate lubrication types methods Set lubrication filtering dehydration procedure large containers lubrication Company Name City State Aviation Electronics Technician 09/1995 12/1998 Assistant shift supervisor F/A-18 Hornet squadron ­ VFA-25. Managed delegated maintenance tasks among 30 squadron members. Coordinated communication launch procedures squadron aircraft flight deck control aboard aircraft carrier. Voluntarily trained final checker (inspector) aircraft prior launch. Education Bachelor Science Aerospace Engineering December 2009 University Tennessee Aerospace Engineering Additional Information Six Sigma Lean/DFSS Green Belt November 2014 Engineer Training (EIT) January 2010 DOE Level Q Security Clearance October 2010 – February 2014 Skills Communication, Safety, AutoCAD, Customer Service, Database, Quality, Research Design, SAP, Root Cause Failure Modes Effects Analysis, Lubrication",AVIATION
"MANAGER FITNESS INSTRUCTOR Summary Enthusiastic customer service/telesales representative in-depth knowledge sales, account management training. Results-driven Manager proven ability establish rapport clients. A hands-on, hardworking, highly motivated individual. Results-driven specialist multi-task, staying organized focused.Energetic, motivated specialist highly organized skilled balancing needs clients personal professional capacities. Customer service sales expert identifies customer needs delivers solutions problems. Talented Customer Service Associate skilled balancing customer needs company demands. Effectively builds loyalty long-term relationships customers achieving individual sales goals. Customer Service Representative maintains high level professionalism, patience efficiency minimize customer dissatisfaction increase customer loyalty. Highlights High customer service standards Dedicated process improvement Strong problem solving ability Strong organizational skills Active listening skills Seasoned conflict resolution Energetic work attitude Adaptive team player Self-motivated Excellent communication skills Natural leader Thrives pressure Fast learning Customer friendly Coordination skills Experience Manager Fitness Instructor January 2014 Current Company Name － City State Cultivated positive relationships participants interacting group fitness classes. Explained use exercise equipment participants, prioritizing safety times. Greeted members professional friendly manner. Immediately reported damaged broken equipment. Explained class objectives rules. Extensively trained new existing employees. Educated clients effective ways exercise business travel, home vacation. Promoted safe interactive environment club clients members. Instructed gym members correct use weight resistance cardiovascular equipment. Worked clients improve overall endurance, strength, flexibility balance. Reviewed weekly sales numbers club statistics identify areas improvement. Cocktail Waitress July 2013 October 2013 Company Name － City State Maintained updated knowledge menu items, specials, liquor brands, beers non-alcoholic selections. Continually provided exceptional service customers friendly, knowledgeable accommodating. Effectively calmly resolved situations intoxicated guests. Immediately informed supervisors problems unusual situations took appropriate action. Displayed friendly, outgoing energetic behavior create warm, fun atmosphere guests. Built guest satisfaction enjoyment. Upsold products appropriate. Waitress February 2013 July 2013 Company Name － City State Continually monitored dining rooms seating availability, service, safety well-being guests. Effectively listened to, understood clarified guest concerns issues. Maintained complete knowledge restaurant menu, including daily specials. Monitored guest intoxication immediately reported concerns management. Maintained high standards cleanliness sanitation. Consistently provided professional, friendly engaging service. Skillfully promoted items beverage lists restaurant specials. Waitress January 2013 July 2013 Company Name － City State Consistently provided professional, friendly engaging service. Skillfully promoted items beverage lists restaurant specials. Displayed enthusiasm knowledge restaurant's menu products. Developed maintained positive working relationships others reach business goals. Provided attentive service. Assertively uphold alcoholic beverages, appetizers desserts. Assisted co-workers whenever possible. Waitress Cocktail Server Beer Tub May 2012 December 2012 Company Name － City State Delivered exceptional service greeting serving customers timely, friendly manner. Maintained knowledge current menu items, garnishes, ingredients preparation methods. Appropriately suggested additional items customers increase restaurant sales. Delivered exceptional, friendly fast service. Participated bar incentives contests drive sales promote venue. Maintained positive working relationship fellow staff management. Displayed friendly, outgoing energetic behavior create warm, fun atmosphere guests. Education High School Diploma 2011 Eagan High School － City State Skills balance, clients, fast, safety, sales, statistics",FITNESS
"SVP, BUSINESS BANKING Executive Profile Executive Banker experience facets banking: growth strategy (retail commercial); operations; business development; sales marketing, entrepreneurial spirit. A macro-level thinker proven track record structuring negotiating sound, credit-worthy business building strong teams, able meet company-wide financial goals. Professional Experience July 2015 Current Company Name City State SVP, Business Banking AUB founded 2006 diverse group Los Angeles-based entrepreneurs whose vision included serving banking needs small- medium-sized businesses metropolitan Los Angeles surrounds. Directly responsible Bank's Business Banking Group $55 million production P/L budget CRE; C&I; Asset Based Lending SBA. Manage Bank's Private Banking (high-net-worth) clientele portfolio totaling $75 million. Supervise credit administration process BBG level. Quickly assess financial package highly complex contains numerous sources cash flow. Responsible strategic sales plan, marketing, hiring staff. Oversee training monitor team performance instill maintain integrity business development process. Present monthly sales forecast, reporting directly board directors. Manager FIVE commercial (CRE, C&I SBA) branches staff six business development officers. Advance Bank's image community representative foster environment accountability, excellence, collaboration, fiscal responsibility. January 2012 July 2015 Company Name City State SVP, Administration/Operating/Finance Pan American Bank opened doors 1964 mission serving under-served under-banked consumers small businesses. The bank CDFI, MDI, Minority Owned well SBA certified. Successfully merged negotiated Bank's merger Finance Thrift via reverse stock split acquisition. Successfully raised $6.4 million CRA via equity capital (SPA) stock purchase agreement July 2014. Led Bank's cost restructuring decreasing headcount 29%, selling two three branches, netting $1.1 million capital proceeds, saving bank $637 thousand annually. Led Bank's business development SBA certification program, affording $9.2 million loan growth. Responsible Bank's community outreach programs, marketing sales strategy. Cut vendor costs $97 thousand first sixty days employment eliminating/negotiating contracts. Developed key community 501c3 partnerships, affording $1.1 million loan growth. Managed Bank's community reinvestment objectives technical assistance understanding credit. Implemented Bank's new ALLL methodology, affording $125 thousand provision 2013, versus combined $2.4 million provision 2012 2011. The Bank recognized profit first time six years: $404K 1Q2013. Responsible reporting quarterly ALM board member audit/Compliance/ALM committee. Led contract negotiations Jack Henry, bank's core system, affording bank $129 thousand savings adding new technology: mobile banking; on-line banking; Check 21; Yellow Hammer; COGNOS. Led managed Bank's 2013 budget presented board directors. July 2007 December 2011 Company Name City State President Primavera Capital provides consulting services middle-market companies requiring corporate finance advisory, access capital, debt restructuring, effective business plans. Toltec financial, consumer retail finance company, lending consumer segment, secured/unsecured category. Developed new market (B2B), generating sales $750K first four months. Successfully developed wholesale market segmentation strategy led increase monthly sales $125K. Created working capital KPIs client led company savings $323K one year. Responsible annual operating plan (AOP) execution company-wide financial goals. Successfully hired trained staff set quarterly sales goals bi-lingual business environment. Responsible monthly P/L forecast, sales goals, monthly presentations board directors. In charge analyzing market conditions, developing marketing strategies, recommending changes board directors order maximize profit. Packaged negotiated terms conditions $500K (line credit) un-bankable client. Promoted company's services discussed market trends public speaking engagements. Effectively structured vendor/partnership agreements order grow revenue market share. Responsible obtaining state regulatory licensing California Finance Lenders Law. Developed consumer programs marketing material, English Spanish. Established key relationships SBA financial institutions financial support technical assistance. February 2006 July 2007 Company Name City State EVP, Business Development/Emerging Markets Community Bank Ventures privately held, professional service firm national presence serves new existing community banks. Community Bank Ventures consults regulatory process new bank formation, strategic planning, recruitment senior management, IPO's, second offerings, mergers acquisitions, project management market analysis. Responsible CBVs business development de novo banks. Negotiated akey partnership broker dealer execute CBV offering M&A transactions. Assisted raising $48 million capital formation two de novo banks. Delivered weekly presentations key community business leaders high net-worth investors. Developed annual budgets operational analytics. All aspects accounting audit, working Big 4 firm. March 2004 February 2006 Company Name City State Consultant DLC Consulting employs 150 consultants Big 4 CPAs MBAs tier one schools hands financial experience within Fortune 1000 companies. Clients provided project execution capabilities financial planning analysis, financial systems implementation, process documentation redesign, well project management. Saved $7 million negotiating foreign exchange currency rates Fortune 500 high-tech company executing key pro forma cash flow analysis involving various monthly average currency rates. Spearheaded Long-Term Incentive Program Fortune 500 high-tech company. The LTIP implemented 2004 effectively measure senior executives' performance toward year-end results. Improved client contractual agreement process company investors, allowing senior management make faster efficient business decisions. Wrote client's SEC filings: 10K, 10Q 8K, including MD&A Fortune 500 company. February 2003 March 2004 Company Name City State Financial Analyst PBG The Pepsi Bottling Group world's largest manufacturer, seller, distributor Pepsi-Cola beverages. PBG generates $10.5 billion annual sales 65,000 employees. It operates United States, Canada, Greece, Mexico, Russia, Spain Turkey. December 2001 February 2003 Company Name City State Finance Manager Compass Aerospace supplier manufacturer commercial military aircraft delivering precision machine parts revenues $135M, 775 employees worldwide. Education 2003 Pepperdine University, Graziadio School Business Management City State Business Administration 1994 California State University, San Bernardino City State Bachelor Arts Business Economics 2013 Pepperdine University, Graziadio School Business Management City State Private Capital Markets Languages Speak write Spanish fluently. Professional Affiliations Chairman Board, Ramona's Mexican Food Company, July 2014 Current. Member California Bankers (CBA), State Government Relations Committee, September 2014. Board Member (March 2011/2012), Big Brother Big Sister, Tustin, CA Executive Council, Elected June 2006 thru 2010 serve Pepperdine University, Alumni Leadership Council. Skills Accounting, banking, budgets, business development, business plans, capital markets, cash flow analysis, COGNOS, consulting, contract negotiations, corporate finance, credit, debt equity financing, Essbase, finance, financial planning analysis, foreign exchange, Hyperion, JD Edwards, Lotus 1-2-3, market analysis, marketing strategies, marketing sales, mergers acquisitions, access, Excel, Microsoft Office applications, Oracle, project management, public speaking, recruitment, sales, strategic planning",BANKING
"INFORMATION TECHNOLOGY SPECIALIST Career Overview Temporary/Permanent Service Representative PROFILE: Professional personable relating customer coworkers, 10 years' experience customer relations, excellent verbal written communication skills. Dependable, responsible contributor committed excellence success. Efficient problem solver excellent decision-making, organizational, interpersonal skills; able effectively communicate customers socioeconomic levels. Knowledge principles processes providing customer personal services; including customer needs assessment, meeting quality standards services, evaluation customer satisfaction. Analytical thinker, relentless researcher experienced problem solver. Adaptable able work pressure remain productive fast-paced environment. Trained team members Ability take charge little guidance Excelled leader charge Trained management procedures, analyzing data principle business Communication Excellent interpersonal social skills; experienced successful team collaboration achieve goals Effective oral communications using phone, individual, group, training, facilitating presentations Efficient written communications utilizing report writings, developing presentations, emails policies procedures Customer Service Ability resolve problems timely manner Professional personable relating clients coworkers Ability remain calm, patient, productive fast-paced environment Knowledge principles processes providing customer personal services. This includes customer needs assessment, meeting quality standards services, evaluation customer satisfaction Qualifications Microsoft Office, Word, Excel, PowerPoint, Outlook. Microsoft Operating System Proficient Remedy IBM ticketing system Work Experience February 2013 December 2013 Company Name Windows 7 Support desk Technician 40+ hours per week Houston, TX $28,800 per year Supervisor: Laura Burke Dallas-based CompuCom Systems, Inc. leading provider end-user enablement, customer service, service experience management, cloud technology services Fortune 100 companies. CompuCom partners enterprises develop smarter ways work grow produce value business provide excellent customer service. Served Windows 7 Customer Support agent Cigna Health Care Provided customer service support 35,000 Cigna Health employees Windows 7 migration Handled inbound phone calls involved variety requests inquiries Helped customers solve wide variety technical support issues Technical support issues involved installing software hardware specific programs Offered suggestions provided complete solution customers' needs Handled high low volume calls English Spanish Used good communication skills, problem solving skills, available tools resolve issues Provided excellent customer service quickly efficiently. October 2010 August 2012 Company Name Information Technology Specialist 40+ hrs per week Heidelberg Germany $40,000 per year Supervisor: Maurice William Information technology specialists responsible customer service unit members key leadership, maintaining, processing troubleshooting military computer systems/operations. Provide customer network administration services Maintain hardware, software network Preformed general clerical duties typing, answering phones, filing, record keeping maintaining military equipment Executed duties little supervision Helped unit members solve wide variety technical support issues Technical support issues involving installation software/hardware specific programs. May 2007 October 2010 Company Name Maintenance Supervisor 40+ hrs per week Heidelberg Germany $40,000 Supervisor: Wendy McDermott The wheeled vehicle mechanic primarily responsible supervising performing maintenance recovery operations wheeled vehicles associated items, well heavy-wheeled vehicles select armored vehicles. Supervise perform field sustainment maintenance wheeled vehicles construction equipment Supervise recovery operations wheel vehicles related activities including electrical wiring harness system repair/maintenance Inspecting, servicing, maintaining, replacement, adjusting testing wheeled vehicles material handling equipment systems, subsystems components Performed management stock record/warehouse functions pertaining receipt, storage, distribution, issued maintained equipment records parts Reviewed verified quantities received bills contracts, purchase requests shipping documents raised quality accuracy performance, cost, parts improved maintenance management. April 1998 February 2003 Company Name Team Leader Infantryman 40+ hrs per week Schofield Barracks, HI $28,000 per year Supervisor: Tony Cata The infantry main land combat force backbone Army. They responsible defending country threat land, well capturing, destroying repelling enemy ground forces. Perform member fire team drills combat Aid mobilization vehicles, troops weaponry Assist reconnaissance missions Process prisoners war captured documents Use, maintain store combat weapons (e.g., rifles, machine guns, antitank mines, etc.) Maintained records maintenance military weapons. Education Training October 2014 DeVry University City State Bachelors College Business Management Technical Management GPA: Graduation Distinction GPA: 3.0 Technical Management Graduation Distinction GPA: 3.0 Principles Management Project Management Interests U.S Veterans Preference: 10 Points Military Serves: 05/2007 08/2012, Honorable Discharge Military Serves: 04/1998 02/2003, Honorable Discharge Security Clearance: Secret inactive Special Hiring Authorities: VEOA, VRA, 30% Greater Service Connected Disabled Veteran Schedule A Hiring Authority. Skills Army, clerical, good communication skills, hardware, Computer Knowledge, contracts, excellent customer service, customer service, Customer Support, electrical wiring, English, filing, IBM, Information technology, leadership, mechanic, Excel, Microsoft Office, Outlook, PowerPoint, Windows 7, Word, migration, weapons, Multi-tasking, network administration, network, Operating System, problem solving skills, Project Management, quality, record keeping, shipping, Spanish, Supervisor, supervising, supervision, Technical support, Technician, answering phones, phone, troubleshooting, typing Additional Information Citizenship: U.S Veterans Preference: 10 Points Military Serves: 05/2007 08/2012, Honorable Discharge Military Serves: 04/1998 02/2003, Honorable Discharge Security Clearance: Secret inactive Special Hiring Authorities: VEOA, VRA, 30% Greater Service Connected Disabled Veteran Schedule A Hiring Authority.",INFORMATION-TECHNOLOGY
"DIRECTOR OF APPLICATIONS Profile Accomplished Healthcare Professional exemplary background Healthcare IT. Progressive leadership experience Healthcare IT. Proven ability strategic planning, business requirements gathering, creating roadmap short term long term goals, budget estimation management, negotiation, return investment return value analysis. Proactive leader excellent work ethic commitment exceptional customer service. Skills Graduate Assistant Team Lead Lead implementation Optical Character Recognition (OCR) system Registrar Office. Technical Proficiencies HCIS/EHR: Meditech Magic, CS 5.6x 6.x; Athena. PM Tools: MS Word, Excel, Power point, Quick Base, SharePoint, Project, Visio. Professional Experience Company Name July 2013 Current Director Applications City State 400+ licensed bed non-profit faith based Hospital Residency Program, two Nursing Homes ten outpatient Physician Practices Report VP/CIO IT. Management IT Applications (Administrative, Clinical, Revenue Cycle, Ambulatory, Ancillary). Manage $5M budget. Evaluate organizations IT needs, create strategic plan implement new projects. Negotiation: Saved $250,000 purchasing new products. Manage staff: 7 Application Analysts, 2 Team Leads 2 Consultants. EHR workflow re-design optimization: Integrating standalone applications systems automate workflow. Consolidating eliminating redundant applications. Initially 125 applications systems, far eliminated 25 redundant applications. ARRA Meaningful Use: Gathered documentation Meaningful Use Stage 1 CMS Audit, submitted audit documentation passed Audit. Lead Team prepare MU stage 2 attestation. Currently leading Team prepare MU Stage 3 attestation. ICD 10: Working collaboratively Revenue Cycle clinical departments optimize EMR workflow prepared ICD 10 prior Oct 1, 2015 deadline. Lead implementation computerized provider order entry (CPOE), provider documentation, nursing documentation, bedside medication verification, LAB glucose monitoring system (RALS), EHR/Application upgrades (Meditech, Curaspan Midas), interface engine upgrade (Cloverleaf), patient portal, DIRECT messaging system via health information exchange (HIE- NYeC HealthiX), clinical content mapping (LOINC, SNOMED, RxNorm using IMO) single sign-on (Imprivata). Executive Team member Six Sigma project optimization workflow reduce length stay Emergency Room. Population Health Initiative: Executive Team member NY Queens/Long Island DSRIP program IT Committee, NYS initiative reduce readmissions reduce Medicaid cost. Company Name January 2012 June 2013 Project Manager City State 140+ licensed bed for-profit organization 3 outpatient clinics) Reported CIO Worked closely Department Heads various project implementations. Project management, product evaluation contract management. Saved $75,000 negotiating price purchasing new products. Introduced project management methodologies. ARRA Meaningful Use: Lead MU Stage 1 initiative. Successfully attested Stage 1 Year 1 prepared documentation CMS audit. Health Information Exchange (HIE): Gathered business requirements, created roadmap, presented phase wise implementation plan high-level milestones Executive Committee. Lead phase 1 implementation. ICD 10: Performed gap analysis along HIM Team prepared project plan. Lead EHR implementation Labor Delivery department (Philips TraceVue fetal monitoring documentation system). Lead implementation EHR Cardiology department (CardiacScience Pyramis). Lead migration interface engine (from HL7 connect Summit Interface engine). E-prescription (Dr.First): Lead implementation standalone version e-prescription prepared project plan integration EHR (Meditech). October 2011 May 2012 Healthcare IT Consultant Company Name January 2008 September 2011 Program Manager Consultant State Prepared project plan implementation computerized physician order entry, ordersets (Zynx), physician nursing documentation, e-prescription, clinical portal, single sign-on Meaningful Use Stage 1 initiative. Managed $5M budget. 2000+ licensed bed for-profit Healthcare Organization 15 Hospitals several Ambulatory clinics) Corporate Manager Projects Applications Reported Corporate CIO, CNO CEO. Served member Corporate IT Administrative Steering Committee. Worked Compliance Officers Legal Counsel manage IT policies procedures. Managed $20M budget. Negotiation contract management: Saved $1.5M negotiating price purchasing new products systems. Participated monthly quarterly Enterprise IT Governance meetings. Reviewed status ongoing IT projects, issues, major change requests, resource constraints requirements, project prioritization budget. As many 50 large scale Enterprise wide projects capital budget $5M 75 regional/facility level projects. Created strategic plan accommodate Health Systems' IT needs new business initiatives new facility acquisitions business unit expansions. Managed staff budget 50 direct reports 150 indirect reports. Regional Application Managers, Project Managers, Business Analysts, Programmers, Consultants offshore Teams. Built strong IT Teams mentoring, motivating giving opportunity grow. Worked closely Regional IT Teams consolidating applications systems. Eliminated redundant systems/applications, standardized workflow implementing best practices across Health System. Initially 500 applications. Eliminated many half applications integrating systems implementing best practices. With support Senior Management, promoted culture implementing Projects Hospital wide initiatives instead IT initiatives lead smooth transition new Project implementations across Health System. Enterprise wide Implementations: Lead Teams migration legacy EHR systems Healthcare System's preferred EHR System (Meditech). Strategically deployed EHR across Health System 3 4 phases based services provided hospital. Reduced implementation timeline 9 12 months 6 8 months eliminating redundant tasks lessons learned initial pilot projects adopting standardized workflow processes implementations. Reduced overall implementation cost 25% 30% training utilizing internal resources various departments less external resources (consulting services). Lead Teams implementation Computerized Physician Order Entry, Order sets, Physician nursing documentation, voice recognition system Provider dictation, patient education discharge instructions. Worked closely HIM Directors, Physicians, Case Managers Clinical Documentation Specialists implementation standard documentation forms templates across Health System. Lead Enterprise wide data archiving reports standardization project. Education Training University Nevada 2007 Masters Science City State Sri Ram Engineering College 2005 Bachelor Engineering City India Professional Associations Interests HIMSS NYC chapter member. 1 Page Additional Information HIMSS NYC chapter member. 1 Page Skills acquisitions, Administrative, automate, benefits, budget, CMS, consulting, content, contract management, Delivery, dictation, Documentation, Senior Management, forms, insurance, Team Lead, Legal, Magic, Meditech, meetings, mentoring, messaging, Excel, Exchange, Office, Power point, 2000, MS Word, Midas, migration, negotiating, Negotiation, Enterprise, Nursing, OCR, Oct 1, optimization, Order Entry, PACS, policies, processes, profit, coding, Project management, purchasing, Quick, recruiting, scanning, Six Sigma, strategic, Summit, Time management, transcription, upgrades, upgrade, Visio, wise, workflow",HEALTHCARE
"TEAM LEAD SENIOR ANALYST Professional Summary MBA Business Management, Finance M.S Information technology Professional Summary: Overall 7+ years experience implementing supporting Information technology operations multiple business projects Google Maps, Wipro client Hewlett Packard. Over 4 years experience project management operations management leading multiple small scale large projects staffing resource planning, managing metrics, people management, project life cycle. Managing day day operations KPI project delivering specific time frame. Determine analyze process requirements develop functional needs processes. Worked cross functional teams 5 years includes training, technical, quality, metadata, tech-stop cross functional teams like business analysts, quality analysts, Worked functional leads senior quality analysts proposing various solutions. Skills Diploma Computer Applications NICET Institute Core Java Completed Web Designing MS office package course APTECH Computers- India JIRA tool. SQL. Microsoft Office, PowerPoint, Excel, Visio Project. Seeking PMP Certification get certified earliest. Work History Team Lead Senior Analyst 01/2012 08/2012 Company Name – City Ensured projects processes adhered pre-defined standards. Acted liaison senior business managers various global stake holders. Recruited 100 Analysts process suggesting best practices effective methods. Captured documented business requirements transformed functionalities Strategic management, Project Initiation, Planning, Delivering project deliverables time frame. Collaborate system specifications workflow documents new projects and/or features maintains/updates existing specifications project documents. Capacity planning staffing resource allocation per requirements. Possess good written verbal communication skills influencing team members stakeholders. Demonstrated various strategic management leadership skills executing multiple projects. Operations Project Lead Multiple Projects Cognizant Global Logic 2012 January 2016 April Client Google Maps Roles Responsibilities Daily monitoring metrics, investigating inefficiencies improve team processes meet KPI. Monitor work flows conduct quality reviews ensure high standards line project needs. Liaise management regarding work flows, industry updates, changes policy reforms. Analyzing requirements, client needs policies transforming business functionalities. Bridging gaps various cross functional teams documenting various policy process enhancements effective communication. Tracking various metrics daily basis generating weekly metrics reports. Ability make sound wise decisions projects solving complex operational problems. Performing root cause analysis identifying various problems providing optimum feasible solutions. Educating coaching team members various policies standards enhancing competencies. Monitoring performance analysts adding measuring various performance metrics. Interpret customer feedback, monitor satisfaction, help drive programs improve team performance Analyze metrics recommend operational flow improvements based upon analysis. Experience presenting various complex information data precise understandable way. Driving exceptional customer service end clients. Experience breaking problems issues segments resolving strategy given timelines. Demonstrated transparent accountability various projects throughout leadership career. Documenting defining scope, time costs project. Mentoring Training newbies cross functional teams various IT products functional needs business needs. Trained 200+ associates sharing knowledge various processes multiple projects. Expert project management tools like MS Share point, Visio proficient excel, word, PowerPoint SQL. Service Escalations Ticket management. Prioritizing issues related production resolving amicable solutions Proactively tracking bottle necks process resolving providing feasible solutions. Writing SQL queries updating checking dashboard metrics ensure operational efficiency enhancing KPI. Ability work independently minimal supervision. Worked various different cross functional teams like business quality analyst's others. Associate Analyst 01/2011 08/2012 Designed developed various Business works projects part integration. Understand existing frameworks applications. Determining requirements translating business requirements. Providing solutions complex challenges various cross functional teams. Highlighting issues pertaining process documenting best practices process enhancement. Proficient using excel SQL basic queries data extraction, analyzation reporting. Associate Analyst 02/2009 11/2009 Company Name Helping customers giving feasible solutions related windows operating systems. Solving complex problems pertaining computer hardware software. Troubleshooting internet network cable issues computer peripherals. Suggesting alternate products pitching sales. Achieved CSAT KPI providing optimum solutions customer satisfaction. Resolving customer queries pertaining H.P products achieving customer satisfaction. Data Entry Specialist Analyst 06/2008 01/2009 Kelly services client Google. Analyzing data using various queries transform requirements. Determining process business requirements. Transforming process requirements business logics functionalities. Providing good communication end clients business leaders. Documentation various process increase operational accuracy efficiency. Writing basic SQL queries data reporting business/ technical functional needs. Education Bachelor Commerce accounting business management Osmania University accounting business management GPA: 3.0 Master Business Administration GPA: 3.4 Master Science Information Technology Wilmington University Delaware Information Technology GPA: 3.31 Skills analyst, basic, Business works, cable, Capacity planning, coaching, computer peripherals, computer hardware, Computer Applications, Client, clients, customer satisfaction, customer service, Documentation, Driving, features, frame, functional, Java, leadership, leadership skills, Logic, Mentoring, Excel, Microsoft Office, MS office, windows operating systems, PowerPoint, Share point, word, network, policies, presenting, processes, Project Lead, project management, quality, reporting, sales, sound, SQL, staffing, strategy, Strategic management, supervision, translating, Troubleshooting, verbal communication skills, Visio, Web Designing, wise, workflow, written",BPO
"SOUS CHEF Summary Current General Manager Jersey Mike's Boca Park. I strive make every business I'm employed succeed beyond expectations. Since becoming GM, past 15 months, I increased sales 30%. Bartender 4 years experience nightclub bar setting. Driven provide guests exceptional service genuine hospitality. I'm also talented Sous chef 7 11 years cooking. Started beginning college, bottom dishwasher. Quickly moved ranks I managing lunches, staff members me, enjoyed since. Successful consistently delivering highest quality food service. I go extra mile employer I work for. Highlights ServSafe certified TAM Card Food Handler's Card Knife skills A+ Operations Management -Business development P L management -Complex problem solver Staff development training Accomplishments Business Development: Successfully grew current business increasing sales Jersey Mike's 30% since becoming General Manager 14 months ago. 3rd place 2013 NC Fire Rock Team Canyons Cross-state competition chefs/sous' different restaurants cook containing secret North Carolina local ingredients. We 8 hours complete 4 course meal enough 150 guests. This great personal experience. I worked full-time since I 14.5 years old. Throughout college, I worked 40 hours weekly kitchen including 20 hours average per week I would also bartend. I extremely hard worker get job done. Working world renown Executive Chefs really inspired become focused determined I am. Experience Sous chef 06/2012 08/2013 Company Name City State Carried responsibilities opening daily, preparing soup de jours (daily/bidaily), prepared unique lunch specials well overseen operations ensure productivity success. Worked Julius Kalman recently Executive Chef Crown Plaza San Antonio. He mainly worked nights let ordering/recipes lunch specials. His contact info listed references. I worked employer period 4 years college also. I'm loyal employers understand hard work ethic; I've never fired life I take pride that. Worked 2 month notice times employment location. Reason leaving I moving Las Vegas, NV. Sous chef, Bartender 01/2010 03/2012 Company Name City State Worked 40 hours weekly kitchen well 20 hours weekly behind bar. Ensured daily activites upheld, responsiblity staff, food specials, etc. I worked bar busy nights occasional day shifts weekends. This popular college bar town Thursday-Sunday busy. Noisy, busy, high-paced environment I excel in. I absolutely loved it! Reason leaving I moving Melbourne, Australia!. Kitchen, Bartender 05/2006 12/2009 Company Name City State Best Sports Bar town everything wing night, trivia night, dart league competition, college night, private parties. Best experience college networking goes, becoming social I started bartending here. I enjoyed every second it. Also work 40 hours kitchen weekly 20-30 behind bar weekly! Never problems staff wise work-related. Reason leaving work Char fine dining tune-in cooking skills. Sous Chef 12/2003 05/2006 Company Name City State -Started dishwasher; quickly moved ranks eventually running shifts Sous chef. This job included making daily specials, managing staff members me, schedule making, inventory control, vendor ordering time management. -The Kitchen Manager, Vernon, leaving become General Manager operations Geno's Sports Lounge offered job assist him. Education Bachelor Science Business Administration 2008 Appalachian State University City State USA Bachelor Science Business Administration I 20 semester hours left upon completion BSBA w minor Criminal Justice. My goal transfer state accredited University least expense. Looking finish UNLV time permits. High School Diploma General 2003 Hibriten High School City State USA General Studies Skills Leadership Skills Communication Skills Customer Relations Operations Management",CHEF
"CHEF Summary Experienced catering chef skilled preparing large volumes food quickly efficiently. Knowledge international cuisine. Seeking position restaurant I call 'home' Highlights Experience 05/2009 Current Chef Company Name － City State Manage daily kitchen operations including inventory, purchasing, scheduling Ensure proper food handling methods observed Assist kitchen staff producing food catering Systematically control food quality costs Develop new menu items enhance catering retail food service revenue productivity goals. 06/2000 05/2009 Catering Chef Company Name － City State Effectively managed produced food catered events Enforced appropriate work-flow quality controls food quality Conducted daily inventory ordering Assisted catering staff setup delivery Managed catering schedule logistics. 01/1990 06/2000 Line Cook Company Name － City State Set prep work food items. Prepared various daily lunch special items. Assisted producing food catered events. Conducted daily food inventory ordering. Languages Skills delivery, Detail oriented, English, inventory, Inventory Management, logistics, producing, purchasing, quality, retail, scheduling, Spanish, work-flow",CHEF
"ADMINISTRATIVE ASSISTANT Professional Summary Highly motivated enthusiastic individual multiple years experience fast-paced office settings on-site construction settings. Resourceful, professional, hardworking team player offering expertise various fields customer service, sales, clerical support, office management, data entry, project management, inventory allocation, general construction labor, painting, residential cleaning, general landscaping, customer relations, communications, technical support. Self-motivated work ethic ability perform effectively independent team environments. Responsible, punctual, productive professional high attention detail strong organizational skills. Ability handle multiple projects simultaneously high degree accuracy well anticipate professional needs proactively identify resolve problems boosting operational efficiency. Attentive personable worker eager learn take new challenges maintaining efficient accurate operations. Skills Spreadsheet Management Program Files Maintenance Advanced MS Office Suite Knowledge Customer Client Relations Multi-line Telephone Systems Office Team Management AVImark Veterinary Software Knowledge AutoCAD Software Knowledge FoxitPDF Software Knowledge Sales Marketing File Conversion Sharing Expense Reporting Invoice Processing Transcription Dictation 90 WPM Typing Speed Residential Painting Preparation Heavy Equipment Operations Flooring Removal Installation Data Entry Telemarketing Billing Collections Cloud Database Management Cash Register Operations Inventory Management Support Contract Negotiations Project Management Business Correspondence Contract Preparation Recordkeeping Purchase Order Preparation Conference Planning Work History Administrative Assistant 04/2019 11/2020 Company Name – City State Supported efficient Zoom conference call meetings organizing materials, documenting discussions distributing meeting notes. Developed updated spreadsheets databases track, analyze, report performance, sales, project data using MS Excel. Managed company Cloud Zoho databases international domestic office locations, converting complex data easy-to-interpret data. Sorted distributed office mail recorded incoming shipments corporate records. Processed invoices expenses using MS Excel FoxitPDF software facilitate on-time payment. Developed updated record filing system office servers improve document organization management. Performed general office duties, including limited handling inter-office customer emails, sending receiving faxes, answering multi-line phone system routing calls, delivering messages staff, maintaining office petty cash recording transactions, managing payments orders office bills supplies, creating updating physical records digital files office servers. Maintained staff customer directories company policy handbook human resources department using MS Publisher, MS Word. Prepared edited bid requests, proposals, purchase orders, project specs, transmittals, RFI's, extra work orders, new work orders organizational clerical support using MS Office programs. Composed internal memos external correspondence senior management reviewed documentation eliminate errors. Successfully orchestrated coordinated annual NISD conference meetings, including responsibilities booking conference location facilities, arranging travel hotel accommodations speakers attendees, assisting development production conference agenda, schedule, presentations, itinerary, ID badges, conference welcome packages attendants. Responded emails correspondence, acting liaison overseas offices subcontractors facilitate communication enhance business processes. Downloaded distributed project bid project files via FTP Sites BOX file sharing. Assisted prospecting securing new customers projects. Assisted managing accounts payable receivable well creating detailed expense reports accounting department. Cashier 12/2017 08/2018 Company Name – City State Processed POS transactions, including checks, cash, EBT cards, credit purchases refunds. Received, processed, accurately prepared food orders placed customers. Operated cash register cash, check credit card transactions 99% accuracy. Counted, balanced, accurately reported cash electronic transactions, accounting errors resolving discrepancies beginning end shift. Replenished sales floor merchandise organized shelves, racks bins optimal appearance. Checked identification proof-of-age refusing alcohol tobacco sales underage customers. Served needs sometimes one dozen customers busy fast-paced environment Promoted customer loyalty consistent sales delivering friendly service knowledgeable assistance. Checked bills counterfeit pens examined coins spot refuse foreign currency. Assisted customers store phone answering questions fulfilling requests. Processed packing slips evaluated product inventory check quality quantity issues, returning unacceptable materials vendors. Maintained well-organized restocking areas, removing empty pallets, boxes, debris avoid blocking aisles creating safety hazards. Unloaded arriving stock prepared merchandise transfer shelves removing packing materials applying identifying codes, price inventory control numbers. Helped customers locate desired items transfer oversized items vehicles. Performed inventory control, counting stocking merchandise behind counter, coolers, sales floor. Worked additional shifts night shifts multiple store locations support team members inventory fulfillment goals. Maintained clean work environment kitchen area sweeping, mopping, wiping counters, washing used cookware, emptying trash receptacles, sweeping parking lot end shift. Maintained knowledge base company pricing, special promotional discounts, products, services. Used downtimes prepare ingredients, workstations, restock supplies expected busy periods. Manager/General Construction Laborer 01/2015 01/2018 Company Name – City State Worked contractors property owners understand needs provide excellent service. Assisted site inspections homeowner orientations new projects well evaluation calculations project bids. Assisted procurement project materials following contractor's specifications provided punch lists. Efficiently prepared job sites removing debris setting materials tools. Prepared cleaned surfaces rebuilding purposes removing damaged tiles, bricks mortar. Interpreted job site supervisor's orders technical documentation complete accurate work. Used required tools complete jobs, including limited hammers, saws, drills, grinders, squares, levels, screwdrivers, sanders. Gained knowledge experience function operation light heavy machinery limited Bobcats, air compressors, generators, floor sanders, table saws, jackhammers safely move debris materials efficiently complete projects. Responsible prepping, sanding, priming, painting cabinets, molding, trim, railings, doors, interior walls, ceilings project following requirements guidelines provided contractor. Assisted installation new appliances, flooring, cabinetry, hardware, faucets, fixtures instructed contractor. Worked speed accuracy consistently meet production standards. Worked independently fast-paced environment meeting productivity quality expectations. Worked closely project supervisor maintain optimum levels communication effectively efficiently complete projects. Assisted crew members complex tasks requiring close teamwork coordination meet quality specifications. Closely followed instructions contractors throughout duration project, maintaining safety high standards home remodeling work. Assisted company exposure advertising creating maintaining social media accounts along design distribution company's business cards. Owner/Operator 01/2014 01/2016 Company Name – City State Founded managed cleaning business applying marketing strategies build company exposure, creating company portfolio building clientele, meeting customer needs expectations providing exemplary services offering competitive pricing. Managed day-to-day business operations, including finances budgeting, advertising public relations, prospecting new clients, project assessments bids, maintaining supply levels, addressing customer questions needs, project labor completion. Boosted company exposure sales use social media platforms job search engines. Scheduled appointments consultations new existing clients. Met potential customers, provided walk-thru evaluations, project quotes. Created applied contract templates new project proposals agreements cater customer's individual unique needs. Provided additional ""deep cleaning"" services steam cleaning, laundry services, pressure washing needed upon customer's requests. Maintained date records customer contact information contracts improve operations maintain efficiency. Implemented strong time-efficient work ethic, providing dependable reputable services customers. Education Liberal Arts And Sciences Jefferson State Community College City State Completed one year studies maintaining 3.7 GPA, obtain degree. Standard Diploma General Studies 05/2004 Springville High School City State",CONSTRUCTION
"ENGINEERING MANAGER Career Overview A practiced, professional Test Manager 20 years success managing test validation next-generation software hardware technologies across multiple concurrent projects releases. Delivered effectively time budget variety complex, large-scale, multi-platform projects including: complex network framework, IoT (Internet Things), telecommunication hosted services, business process tools, automation frameworks. Managed, trained mentored multi-disciplinary, geographically dispersed teams including, software development, test validation, planning, QA, configuration management, agile scrum master product owner. Qualifications Product, system software testing across multiple OS platforms (Windows, Windows Store, Android, iOS, Arduino Linux) full product life cycle, including Agile, V-model Waterfall development methods Managing multiple on-going projects geographically dispersed teams, establishing using sub-contract resources off-shore models Developing clear test strategies, proven ability translate functional, non-functional use case requirements test plan, scripts automation full traceability requirements Leading continuous improvement development, testing organization processes Proficient MS Office, Visual Studio, Eclipse C •Scrum master multiple concurrent scrum teams. Facilitate organize scrum ceremonies including daily stand-up, retrospectives, demos, release planning backlog grooming meetings. Support scrum team member mitigate impediments, resolve conflict. Tool administration usage including, Jira, Rally, Clear Quest, Quality Center, ProtexIP, Sub-version, GIT, RTC, Bugzilla, Quality Center, Jenkins, Gerrit others Experience testing software service (SaaS) applications Design performance stress testing peer-to-peer device-to-device network application cloud XMPP server Work Experience Company Name September 2011 Current Engineering Manager City State Managing overseeing highly technical, multidisciplinary team 15+ testers developers, responsible developing device device IoT automation framework, developing 10 different SDKs test tools across 5 different OS platforms (Windows, Windows store, Android, iOS Linux) simultaneously testing validating multiple independent software products Intel WPRD Wireless Software Services (WSS). Cultivate partnerships globally cross companies teams managing on-time, successful product (including open source) releases. Establish manage fully functional outsourced validation operation Bangalore, India, leading significant cost reduction enabled follow-the-sun testing reduce product development cycle freeing full time employees higher-value work. Collaborate executive management, product owner, sales marking provide validation test estimated feature product release Formulate implement software testing strategies multiple concurrent projects Designed supervised development cross OS platforms peer-to-peer/device-to- device test automation framework Designed supervised development 10 different SDK test tools using C/C++, C#, Java, Objective C Defined OIC/IoTivity compliance certification test cases open source community Chair bug weekly bug scrub review prioritization Instrumental reducing traditional project integration phases two weeks one day implementing continues integration (CI) automated build test systems enabled 100% build acceptance test automation. Instrumental setting Gerrit web based code review, results code quality significantly improved reduced regression test cycle 50% Tool administration Rally, Clear quest, Jira others Volunteered scrum master multiple scrum teams additional fulfilling job responsibilities Managed put process place ensure shore development center become seamless extension development team. Delivered incremental automated feature level testing multiple projects across different OS platforms wired wireless technologies. Company Name July 2009 September 2011 Director Quality Assurance City State Responsible testing Qwarq transport agnostic wireless connectivity framework, goal create new user experience leveraging multiple wireless technologies make device-to-device connection easy. Developing clear test strategies, proven ability translate functional, non-functional use case requirements test plan, scripts automation full traceability requirements Establish quality assurance department company Managed, hired trained test engineers Planning resources schedule test activities within cross companies Worked closely development, support implement promote quality policies processes throughout company Worked closely multiple PC OEMs simultaneously understand quality criteria ensure product quality meet exceed quality requirements. Procure Hardware software test development Instrumental conducted usability tests. Company Name November 2006 July 2009 Director Quality Assurance City State Establish quality assurance department company Planed resources schedule test activities working closely clients Worked closely development, support, marketing sales directors implement promote quality policies systems throughout company Tested Ultra wide band (Wireless USB) PHY, MAC, drivers applications windows embedded platforms Tested Bluetopia Bluetooth stack profiles different PC embedded OS platforms Testing WIFI (802.11a/b/g/N) application including standard, Intel cisco security supplements Microsoft WHQL drivers certification Stonestreet One Ultra wide band, Bluetooth drivers Company Name May 2004 November 2006 Quality Assurance Manager City State Manage, mentored train test engineers responsible testing (SaaS) time attendance Product Developed worked development team implement quality process procedures company improve code quality stability, results reduce internal customer reported defects 50% Manage defect tracking system Manage test case development execution following Ceridian CUSP process Perform defect postmortem field reported defects implement necessary change prevent future incidents Manage testing lab. Company Name August 2001 February 2003 lead test Engineer City State Create manual automated test cases, setting maintaining test environment department, execute functional, regression, stress, load testing. Company Name July 1995 December 1999 Lead Test Engineer City State Lead group quality assurance engineers testing validating ITU H26X standard based video codecs namely H263 Plus, H263, I263, H261, Indeo 5.x, Automatic Echo Cancellation (AEC) audio codec Intel videophone. Scheduling regular bug scrubs sessions development team. During bug scrubs assigning owners new defects, priorities defects included future phase development. Scheduling code inspection design review find bug early stage software development cycle. Company Name Owner President City State Installed requested software tested compatibility new multimedia software hardware Test debug multimedia products, sound cards, video recorders, video capture cards, CD-ROMs others Developed functional tests stress, volume continuity testing software hardware Configured system various peripheral (scanners, printers, video digitizers) Reproducing bugs found test compile results Write reports results found tests. Education Training Webster University 2004 Master Science Computer Resource Information Management City State Kabul University 1992 Bachelor Science Computer Science Skills audio, automation, C, C++, CD-ROMs, Ceridian, cisco, Hardware, cost reduction, clients, drivers, executive management, Functional, inspection, Intel, Java, Linux, MAC, Managing, marketing sales, C#, Windows, Windows XP, multimedia, Objective C, OS, policies, printers, processes, product development, quality, quality assurance, quest, sales, scanners, Scheduling, scrum, scripts, software development, software testing, sound cards, sun, test tools, USB, validation, video, Vista",ENGINEERING
"PRODUCT MARKETING MANAGER Professional Summary Seasoned omni-channel professional skilled collaborating multiple stakeholders determine audience interest develop strategic go-to-market plans align company's business priorities initiatives. Core Qualifications Excellent Communicator Problem Solver Highly Organized Influential Leader Metrics Savvy High Productivity Collaborative Team Player Experience 03/2016 Current Product Marketing Manager Company Name － City State Responsible execution new product development Marketing strategies within Outdoor Golf categories via global domestic sourcing partners. Conduct market research market competitive analysis, customers’ needs trends identify product gaps sales opportunities. Implement marketing plans, including product positioning, marketing strategies, market strategy insights. Conduct financial calculations maintain products’ profitability analyze financial reports support strategic recommendations. Execute copy images included marketing collateral briefs creative team jobs photography direction products. Develop marketing tactics including annual printed catalog, e-blasts, direct mail, digital marketing, press releases social media. Implement Continent level catalog promotional pricing strategy, analyzing competitive offerings protecting profitability. Create presentations internal external communication. Work collaboratively cross-functional teams execute recommended solutions improve overall category success. 04/2014 03/2016 Site Merchandising Manager Company Name － City State Responsible creating online assortments, digital promotions, sales metrics Ashley Home Store product. Implemented merchandising, product placement navigation strategies achieve product volume financial objectives. Researched analyzed consumer behavioral characteristics, Ecommerce trends, retail landscape stylistically interpret react emerging market conditions. Worked closely SEO, Marketing, Content, Copy make sure products receiving maximum exposure channels. Used Adobe Omniture Google Analytics analyze traffic patterns keep record customer behavior shopping patterns. 04/2012 04/2014 Assistant Category Manager Company Name － City State Responsible maintaining assortment responsibility $32 million dollars annual sales. Merchandised manage storefronts, site branding, promotional product maintenance. Strategically planned achieved overall goals department- continually measuring ensure profitability. Developed long short term promotional plans relating trends marketing opportunities. Generated analyzed reports, sales recaps, presented meetings. 05/2011 04/2012 Assistant Trade Marketing Manager Company Name － City State Responsible developing annual marketing plans product categories representing $50 million dollars annually sales. Developed trade marketing materials communications. Launched new products programs needed sales meetings. Developed content promotional pricing strategy. Analyzed customer data, segmented accordingly, targeted relevant programs. Created strategic marketing plans evaluate product mix positioning. Continually improved brand strength credibility marketing promotions. Created monthly sales reports, PowerPoint presentations, comparative graphs. 05/2010 05/2011 Assistant Buyer Company Name － City State Responsible buying $6 million dollars product: including maintaining margin, demand sales, inventory levels, marketingof products catalog website. Continually improved brand strength credibility marketing promotions. Maintained ongoing understanding target market competitors. Launched company Facebook page maintained Website Blog. 01/2007 04/2010 Merchandiser Company Name － City State Responsible buying responsibility $25 million dollars worth business annually. Strategically marketed products effective channels possible. Figured applied competitive pricing products selected. Created maintained sales analysis assigned categories. 08/2003 07/2006 Technical Designer Company Name － City State Responsible overall design, construction production approval process garments: including creating technical drawings Adobe Illustrator CS, specifications Web PDM, communicating changes Far East vendors. Education 2009 MBA Business University Phoenix － City State Business Administration 2002 Bachelor Arts Fashion Design Mount Mary College － City State 2000 Study Abroad American Intercontinental University － City England Skills Branding, catalog, communication, competitive, content, Excel, Ecommerce, financial, Google Analytics, graphs, inventory levels, leadership, marketing plans, marketing, market, marketing materials, meetings, merchandising, PowerPoint presentations, negotiator, communicator, navigation, organization, positioning, pricing, pricing strategy, problem solver, research, retail, sales, sales analysis, sales reports, strategic marketing, team player, Website, Word",APPAREL
"CONSULTANT Education Training Master Health Administration 2015 University Missouri － City State Master Science Health Informatics Bioinformatics 2015 University Missouri － City State Health Informatics Bioinformatics Bachelor Science Business Administration Marketing 2011 University Missouri － City State Business Administration Marketing Skills Healthcare Analytics (4 years), Physician Engagement (2 years), Project Management (4 years), Consulting 2 years), Sales (5 years), Marketing Strategy (4 years), Tableau (2 years), Excel (5 years), Excel (5 years), Public Speaking (5 years), Machine Learning (2 years), Financial Analysis (5 years), Databases (1 year), SQL (1 year), Business Development (3 years), Business Intelligence (2 years), User Experience Design (2 years) Experience Consultant Jun 2015 Current Company Name － City State Inception, design, sales, implementation consulting services 15 hospitals across US. Produce execute work plans achieve clinical, operational, financial improvement initiatives. Develop rapport hospital executives, hospital staff, physicians foster hi-performance teams. Analyze financial, patient experience, throughput, quality data develop clear strategic actions plans. Presents clearly concisely physicians executives persuade drive change. Train new analyst consultants analytic tools MySQL, Excel, Tableau, Weka. Assist development, design, sales propitiatory mobile applications used physician compliance contracting. The application currently available iOS Android. Author white papers web content used client marketing client education. Health Plan Financial Analyst May 2014 May 2015 Company Name － City State Created automated pricing tools based contractual language multiple drug lists. Developed predictive models accurately assessed member risk year year PMPM shift. Queried built client facing reports using Teradata, Excel, PowerPoint. Produced management dashboards key performance indicators senior leaders. Investigated analyzed Rx trend reports clients, account teams, functional areas. Compiled analyzed multisource data prepare contract adjustment reports. Collaborated competitive intelligence department develop incumbent responsive pricing strategies. Built customized reports collaboration clients investigate patient Rx utilization. Business Analyst Aug 2013 May 2014 Company Name － City State Developed interactive Business Intelligence dashboards clients measure return investment. Established new sales strategies value propositions sales team. Created market impact maps ArcGIS assist strategic expansion MHC services. Project owner Office 365 SharePoint implementation. Results included eliminating costs local file servers, optimizing file access auditing capabilities, promoting collaboration. Led HIPAA audits resulted implementation numerous physical technological safeguards improving compliance minimizing risk financial exposure. Designed distributed patient consent documentation collaboration Health Literacy Missouri. Monitored audit enterprise master patient index database using InterSystems' HealthShare platform. Marketing Manager Jun 2011 Aug 2013 Company Name － City State Created developed online marketing strategy integrated website improve lead generation minimize response time. Measurable impact included increase new unit sales 35% awarded first place district growth 2012. Leveraged marketing analytics existing customer database better align departmental sales promotion customer demographics seasonality demand. Directly sold major units customers consistently awarded performance volume margin levels. Project manager implementation customer reward systems software included proof concept, funding request, installation, training, post installation nagement. Troubleshoot hardware software issues multiple departments. Accomplishments Project Management Professional (PMP) Eligible GROUPS Health Information Management Systems Society (HIMSS) 2013 Present HIMSS global, cause-based, not-for-profit organization focused better health information technology. HIMSS leads efforts optimize health engagements care outcomes using information technology. American College Healthcare Executives (ACHE) 2014 Present American College Healthcare Executives international professional society 40,000 healthcare executives lead hospitals, healthcare systems healthcare organizations. Willing relocate: Anywhere Skills analyst, auditing, Business Development, Business Intelligence, competitive intelligence, hardware, concept, Consulting, prepare contract, client, clients, Databases, database, documentation, file servers, financial, Financial Analysis, functional, ma, Machine Learning, Marketing Strategy, marketing, market, access, Excel, Office, PowerPoint, SharePoint, MySQL, enterprise, online marketing, pricing, pricing strategies, Project Management, promotion, Public Speaking, quality, rapport, Sales, SQL, strategy, strategic, Tableau, white papers, Teradata, trend, Troubleshoot, website, web content, Author Additional Information Willing relocate: Anywhere Authorized work US employer LINKS https://www.linkedin.com/in/dylanstrecker AWARDS Honorary Member Upsilon Phi Delta Honor Society Health Administration October 2014 The mission Upsilon Phi Delta Honor Society recognize, reward, encourage academic excellence study healthcare management policy.",CONSULTANT
"BUSINESS DEVELOPMENT DIGITAL MEDIA MARKETING SPECIALIST Summary A self-starter dynamic professional nine years sales, marketing customer service experience. Key strengths include critical thinking, creativity developing new sales strategies, resourceful problem solving ability maximize resources. Outstanding oral written skills demonstrated success building relationships co-workers, management, external partners customers. Bilingual communication skills in: Portuguese native language) English (business level). Accomplishments Awarded “The Best Therapeutic Nutritional Representative Brazil” contributions [Name Project] Top Performance award best Therapeutic Nutritional Representative Brazil 2010 Abbott Nutrition Award developing marketing distribution plan Home Care service Abbott Nutrition Experience Company Name City State Business Development Digital Media Marketing Specialist 08/2014 Current Responsible selecting qualified Brazilian organizations top executives featured within Business Review Brazil Supply Chain Digital magazines. Research coming companies could benefit international exposure, minimum $100MM valuation. Follow generated leads, qualify companies, conduct preliminary interviews, request photos needed media, goal quick closure pass editorial team; leading $200k revenue 2015. Responsible researching finding leads internet/database/networking. Project management digital footprint; take responsibility ownership development list generation customer portfolio. Have proactive approach developing customer portfolio line company requirements Undertake marketing research project management. Manage, maintain update personal business social media sites. Company Name City Marketing Social Media Intern 04/2014 Developed Retail Account Map Google Maps Engine Pro assist company retail activation management. The map provided better visual information content company's dealers locations within U.S. This included detailed information sales budget product category, well competitors' dealers locations. Effectively used Hootsuite follow monitor standup paddle surf athletes social media networks. Provided important information updates leverage athletes' participation provide content social media website marketing. Created master events calendar spreadsheet standup paddle events worldwide 2014 season. Company Name City Sales Representative 12/2008 07/2013 Effectively managed important accounts Minas Gerais state distributor network. Identified prospected hospital accounts execute strategic sales initiatives resulted exceeding established sales goals. Successfully negotiated close business hospital accounts, consistent sales margin goals organization. Utilized promotional materials clinical studies effectively communicate clinical scientific benefits Abbott Nutrition products targeted healthcare professionals. Organized meetings speaker programs, order deliver content health care professionals topics related clinical nutrition, products Abbott Nutrition expertise. Participated national regional medical conventions exhibits. Achieved Top Performance award best Therapeutic Nutritional Representative 2010. Received award developing marketing distribution plan Home Care Abbott Nutrition, resulting 40% increase sales 2 months. The plan expanded throughout Brazil, 2012. Company Name City Sales Supervisor 07/2007 12/2008 Supervised, directed motivated five sales representatives order achieve overall corporate sales objectives. Recruited, selected trained sales representatives. Education Master Business Administration Marketing September 2017 San Diego University Integrative Students City State USA Marketing Professional Certificate Business Management Marketing 2014 Marketing Executive Management Certificate Strategic Management Marketing 2013 UC San Diego Extension City State USA Strategic Management Marketing MBA Business Administration 2010 University La Verne City State USA Business Administration Fundacao Getulio Vargas, Belo Horizonte, MG, Brazil 2008 GANEP, Belo Horizonte, MG, Brazil 2007 Unicentro Newton Paiva, Belo Horizonte, MG, Brazil Skills approach, benefits, budget, Business Management, content, database, editorial, Executive Management, Home Care, marketing research, marketing, meetings, network, networking, networks, Project management, promotional materials, speaker, quick, researching, Research, Retail, sales, scientific, spreadsheet, strategic, Supply Chain, valuation, website",DIGITAL-MEDIA
"SENIOR VICE-PRESIDENT AND CHIEF INFORMATION OFFICER Core Accomplishments Strategized various areas business develop proof concept international financial company headed world-renowned Nobel Peace Prize winner establish principle micro-lending low income, immigrant families Professional Experience Senior Vice-President Chief Information Officer 01/2009 Current Company Name － City State Industry expert wide variety technology systems, business applications IT service management. Primary focus: Network Security IT Operational Management using fundamentals scalar design/architecture business process improvement. Create ""living"" technology supports strategic vision goals, well growing customer needs. Instituted technology roadmap guide IT department proper business alignment create measurable, efficient sustainable technology Goodwill's various business verticals Retail eCommerce, Employment Contracts, Mission Services. Outsourced selected portions IT process facilitate development additional operational efficiencies improve technology infrastructure. Designed collaborated architects, engineers, industry technology leaders build operation Second Generation Data Centers collocated sites. Designed Business Continuity strategy incorporates critical aspects business ensure business remains solvent event service interruption significant business disruption. Improved IT spend proper fulfillment procurement process provisioning CapEx OpEx improvements realized ease associated costs technology growth. Proper sourcing selected areas IT business process staff augmentation, outsourcing, in-sourcing near-shore opportunities improve IT effectiveness service delivery. Provided guidance expertise various panels, well interviewed various media outlets corporations case-studies dialogues around strategic IT CIO magazine, Fierce CIO, CIO Zone, Enterprise Mobility, Enterprise CIO Forums, CIO Summit, CDW, CDM, Cisco, Splashtop, VEEAM, Airwatch, Quantum Technologies, ZDNet. Vice-President, Information Technology 01/2005 01/2009 Company Name － City State Designed system overhaul entire information gathering distribution process use portal technology. Streamlined operations foster atmosphere empowerment accountability using principles Enterprise Resource Planning. Outsourced selected portions IT process facilitate development additional operational efficiencies improve technology infrastructure, reduce costs, improve effectiveness sharpen internal focus development activities. Developed Managed Print Service (MPS) program Multi-Function printer network produce copy, print, email, e-file scan stations within key departments part preliminary Document Management System. The MPS significantly reduced costs developing print materials traditional copy machine equipment ROI seen within months versus years. Strategized various areas business develop proof concept international financial company headed world-renowned Nobel Peace Prize winner establish principle micro-lending low income, immigrant families. Authored case study review non-profit technologies. This study based review industry leading technologies comparison Goodwill's Retention Policy related Disaster Recovery Policy/Business Continuity Plan. Realized 43% savings cost equipment. Technology Visionary Developed ROI, gained approval guided development subsequent re-development homegrown case management application improve future state Mission Service Employment business verticals. This application proven leader among competitors. Technology Visionary Engineered platform support Goodwill's first Blade Server Data De-duplication technology, well server virtualization, increase performance availability reducing management overhead fore-runner technologies widely used Fortune 100 companies time now. Manager/Senior Network Engineer, Information Technology 01/2001 01/2005 Company Name － City State Challenged secure improve reliability wide area network future business expansions sites. Chief Architect Designed implemented corporate-wide, platform-independent, Personal Information Manager (PIM) Microsoft Exchange\Outlook replace Novell based Pegasus email system. Strategic Visionary Chief Architect Designed Implemented process tiered in-place migration Novell NetWare MS Windows: transitioned Netware Directory Service Microsoft Active Directory Service, migrated user group accounts, transitioned Novell based WAN Active Directory Domain Forest, migrated file print services, redesigned proprietary databases. Responsible overall performance availability aspects network. Analyze network design upgrades/changes needed. Assess company's current future network needs using scalable systems. Responsible aspects E-mail group. Oversee design, development, release, maintenance e-mail application systems. Responsible aspects (software hardware) organization's network systems. Recommend, implement, maintain network architectures (LAN WAN). Assist development maintenance network communications. Use knowledge LAN/WAN systems help plan install internal external networks. Test evaluate network systems eliminate problems make improvements. Network Administrator 01/1997 01/2001 Company Name － City State Network Administration Install, configure maintain organization's network. Build networks maintain external internal web presence; administer networks. Perform system backups internal external web network servers. Design support server systems supporting software. Support, monitor, test troubleshoot hardware software problems pertaining LAN. Install, configure repair workstations. Provide end users support LAN-based applications. Education Bachelor Arts Geography State University New York Stony Brook － City State US CERTIFICATIONS AFFILIATIONS Bachelor Arts Sociology Bachelor Science Biochemistry Associates Geography State University New York Stony Brook, Stony Brook, New York Certifications Microsoft Certified Systems Engineer Certified Information Systems Security Professional CISSP Certified Ethical Hacker (CEH) v8 Information Technology Infrastructure Library Foundations Goodwill Industries International, Executive Development Program Graduate Mobile Enterprise Executive Panelist Gartner Summit Panelist Enterprise CIO Forum Contributor Wall Street Journal CIO Contributor (Candidate) Skills Business Continuity, Technology Infrastructure, File, Lan, Architecture, Business Process Improvement, Cdm, Cisco, Contracts, Ecommerce, Fulfillment, Network Security, Opex, Process Improvement, Procurement, Provisioning, Retail, Retail Marketing, Security, Case Management, Copy Machine, Disaster Recovery, Document Management, Enterprise Resource Planning, Increase, Lending, Operations, Roi, Server Virtualization, Virtualization, Active Directory, Databases, Directory Service, Engineer, Exchange, Lan/wan, Maintenance, Microsoft Exchange, Netware, Novell, Outlook, Backups, Its, Network Administration, Workstations, Certified Information Systems Security Professional, Cissp, Information Technology Infrastructure Library, Itil, Journal, Systems Engineer, Systems Security, Biochemistry",INFORMATION-TECHNOLOGY
"PROGRAMME FINANCE ASSOCIATE Professional Summary Seeking position I demonstrate skills contribute organization offers professional growth. Being productive add value organisation knowledge previous experiences Overview Certified project manager two years experience managing projects according PRINCE2 methodology. Civil engineering background. Two years experience events organization (workshops, conferences awareness campaigns). Highly motivated team individual tasks, hard working productive worker pressure. Practical experience dealing governmental official entities. Outstanding communication skills fluency three languages. Good knowledge international development practices. Management administrative professional. People oriented strong leadership abilities. Excellent negotiation skills. Skills Work History 06/2012 Current Programme Finance Associate Company Name – City State Ensured administration implementation programme/operations strategies, adapts processes procedures focusing achievement following results: Full compliance UN/UNDP rules regulations relevant policies financial recording/reporting system follow-up audit recommendations; Implementation effective internal controls, proper functioning client-oriented financial resources management system. Provision inputs implementation cost-saving reduction strategies consultation office management. Preparation cost sharing, trust fund agreements, follow contributions within CO resource mobilization efforts. Ensures proper tracking donor reporting ensure program/projects concerned reporting time. 2. Provided effective support management CO programme, administration budgets functioning optimal cost-recovery system focusing achievement following results: Presentation information formulation country programme work plans, budgets, proposals implementation arrangements execution modalities. Entry data new grants Atlas form Annual Work Plans (AWPs), monitoring status. Provision guidance executing agencies routine implementation projects, tracking use financial resources. Accuracy verification Combined Delivery Reports. Provision information audit NIM/DIM projects, tracks implementation audit recommendations. Support preparation Integrated Work Plan country office, supervision Deputy Country Director. Ensuring project tree properly set Atlas, projects linked correct outcomes Tracking overall office indicators delivery figures. Tracking detailed reporting mobilized resources. Ensure GMS rates properly charged development projects. Provides puts preparation cost-recovery bills Atlas services provided by, elaboration implementation income tracking system follow cost recovery. 3. Provided accounting administrative support Programme Finance Unit focusing achievement following results: Timely corrective actions erroneous data Atlas. Processing GLJE's required. Presentation thoroughly researched information planning financial resources The CO, reports containing analysis financial situation. 4. Ensured facilitation knowledge building knowledge sharing CO focusing achievement following results: Systematic gaining sharing knowledge experience related programme management. Organization training office staff programme/operations related issues, including program/project related Atlas training. Synthesis lessons learned best practices programme finance. Sound contributions knowledge networks communities practice. 10/2008 05/2012 Programme Assistant Company Name Tasks responsibilities 10/2007 03/2008 Teacher Company Name Teaching Italian Language foreign language. 01/1999 01/2002 Office manager secretary Tasks responsibilities:. Office management, organization documentation. Overseeing financial duties, including payrolls, budgets spending. Education 12 2008 BSc. Civil Engineering, Al-Fateh University, Tripoli Libya (1997 2001) University Tripoli, Tripoli Libya (2005 2006) Projects In Controlled Environments (PRINCE2) Foundation, UNDP training, Tripoli December 2009 Enterprise Risk Management, UNDP training, Tripoli January 2009 HIV AID, UNDP training, Tripoli January 2009 Ethics Train, UNDP training, Tripoli December 2008 The Gender Journey: Thinking Outside Box, UNDP training, Tripoli January 2009 UN Programme On The Prevention Of Harassment, Sexual Harassment Abuse Of Authority, UNDP training, Tripoli January 2009 Basic advanced security field, UNDP training, Tripoli Skills accounting, administrative support, Arabic, Basic, BSc, budgeting, budgets, budget, consultation, client, Delivery, documentation, English, Finance, Financial, grants, interpretation, Italian, Languages, Director,MS Office, office, outlook, Enterprise, networks, Office management, policies, PRINCE2, processes, progress, project management, proposals, quality control, recording, recruitment, reporting, research, Risk Management, Sound, supervision, Teaching, translating, translation Additional Information Date Birth: 5 November 1978 Marital status: Married Nationality: Libyan",FINANCE
"HR REPRESENTATIVE Summary Experienced human resources professional working knowledge state federal employment laws regulations, dedicated improving employee satisfaction, management-employee relations, working conditions commitment, communication, confidentiality, sense urgency. Looking company share skills knowledge I grow HR professional. Skills On-boarding Staffing recruiting professional Payroll entry Accomplishments Managed Human Resources department four months. Developed monthly employee newsletter. Experience 11/2016 Current HR Representative Company Name － City State Designed new communication boards value stream, working special projects, recruiting maintenance interns, training Administrative Assistant. 06/2013 09/2016 Human Resources Supervisor/ Staffing Coordinator Human Resource Representative Company Name － City State Filled 11 Maintenance positions ranging mechanic supervisor 3 months. Shut 100 employee manufacturing plant 3 days found 90% employees employment within company 60 days. Reopened 30 employee manufacturing plant 30 days. Facilitated benefit open enrollment 700 employees. Supervised performance direct reports, conducting performance reviews, performing supervisory duties coaching, training, coordinating work assignments. Recruited hired qualified candidates following EEO ADA hiring guidelines exempt non-exempt positions, utilizing available resources appropriately. Coordinated staffing recruitment efforts Gaylord LeSueur locations. Provided counseling dispute resolution regarding employee issues workers management consulting supervisors levels management. Organized conducted meetings employees management personnel regarding various topics, including benefits, employee relations, workplace safety, training programs. Reported weekly staffing information upper management reports. Audited generated reports monthly quarterly Affirmative Action. Worked resource managers supervisors regarding company policies, benefits, Affirmative Action. Reviewed authorized salary changes employees, calculating retroactive pay, entering changes payroll system ensuring changes made Kronos Ulti-Pro. Acted liaison Michael Foods, Inc. employment agencies. Experienced Kronos system, Ulti-Pro payroll system, Ceridian system. Reviewed employee records completion accuracy, included reviewing performance evaluations, leave absences, absenteeism, terminations, job descriptions, safety issues, insurance benefits, etc. Authorized changes employee records necessary. Developed maintained employee locker assignments, including coordinating repairs maintenance department cleaning schedules quality assurance department. Worked together union Chaska plant resolve employee complaints disputes. Served human resources advisor Chaska plant without HR Manager. 10/2011 06/2013 Special Education Assistant Company Name － City State 06/2011 07/2011 Foodservices Director Company Name － City State 08/2010 05/2011 Quality Assurance Auditor, Assembler Company Name － City State 03/2007 04/2010 Dietary Manager Company Name － City State Demonstrated excellent customer service skills trained employees food safety/regulations. Supervised managed 20 employee department long-term care facility. Maintained deficiency free dietary department 3 years. Planned special events 300 people. Communicated effectively medical charts, completed MDS assessments Medicare reimbursement proficiency. Maintained accurate, detailed financial production records. 08/2001 05/2005 Senior Team Leader/Administrative Assistant Company Name － City State Supervised student employees, including hiring, training, scheduling. Created late night restaurant students team leaders called ""The Brickhouse Grill."". Developed standardized interview questions training manual. Conducted monthly meetings student employees training food safety. Education Training December 2012 Masters Art Organizational Management Human Resources Management Ashford University － City State Organizational Management Human Resources Management 4.0 May 2005 Bachelors Art Wisconsin Lutheran College － City State 2016 OSHA 10-hr General Industry Safety Health Issued 2/26/ July 2016 First Aid CPR certified Issued 9/8/2015 expires 9/2017 HR Law Seminar July 2016 Payroll Law Seminar Skills ADA, Administrative Assistant, benefits, Ceridian, charts, coaching, consulting, counseling, CPR certified, excellent customer service, employee relations, special events, financial, First Aid, food safety, hiring, human resources, HR, insurance, Kronos, Law, long-term care, mechanic, meetings, Payroll, performance reviews, personnel, policies, quality assurance, recruitment, repairs, Safety, scheduling, staffing, supervisor, supervisory, training programs",HR
"ENUMERATOR Summary Recent graduate BA Business Administration looking obtain position Administrative Assistant organizational abilities fully utilized. Hard working goal-oriented professional four years experience seeking achieve career growth I get opportunity utilize skills abilities handling clerical administrative support work, activities. Highlights Time Management SAP SRM Cash Request Cash handling Check Request Purchase Orders Microsoft Office: Word, Excel, PowerPoint, Outlook. Data Entry Filing Maintaining Records Account receivable Payment posting Timekeeping Calendar Maintains Accomplishments Received merit raise strong attention detail, exemplary customer service team-player attitude. Experience 04/2016 Current Enumerator Company Name City State Collect demographic, economic housing data behalf U.S. Census Bureau. Responsible canvassing neighborhoods, documenting reporting information. Conducts surveys U.S. population, economy, governments communities. Responsible verifying household addresses ensuring maps address lists correct. All collected census information, well documentation hours, miles expenses encountered Assist residents reading forms answering questions census. 10/2015 03/2016 Healthcare Advocate Company Name City State Respond resolve first call, customer service inquires issues identifying topic type assistance caller needs benefits, eligibility claims, financial spending accounts correspondence. Help guide educate customers fundamentals benefits consumer-driven health care topics include managing health well-being selecting best benefit plan options, maximizing value health plan benefits choosing quality care provider Intervene care providers (doctor's offices) behalf customer assist appointment scheduling connections internal specialists assistance needed Assist customers navigating myuhc.com UnitedHealth Group websites encourage reassure become self-sufficient Owned problem resolution behalf customer real time comprehensive timely follow-up member Research complex issues across multiple databases work support resources resolve customer issues and/or partner others resolve escalated issues Provide education status previously submitted pre-authorizations pre-determination requests Meet performance goals established position areas of: efficiency, call quality, customer satisfaction, first call resolution attendance. 02/2013 10/2015 Receptionist II Company Name City State Performed varies administrative tasks requiring exercise discretion judgment provided administrative support faculty staff Critical Care Department. Greets visitors directs appropriate staff. Initiates purchase orders, travel reimbursements SAP. Answered telephone assists callers; reads routes incoming mail. Overseen filing maintenance correspondence records, entered, tracked maintained timesheets division employees faculty. Strong proficiency Excel (pivot tables/data creating formatting) reports. Maintained provided assistance interpretation various reports forms. Developed maintained databases, data forms, progress reports. Flexible, highly organized, productive, possess exceptional time management skills. Experience manuscript preparation Endnotes attention detail accuracy. 11/2012 01/2013 Front office Assistant Company Name City State Greeted patients. Answering multi-line phone route appropriate department. Scheduling conforming appointments. Registering new patients. Updated records established patients. Education 05/2016 Bachelor Business Administration Healthcare Management American InterContinental University City State Healthcare Management 04/2011 Medical Billing Coding HIPAA Privacy Security Certification Sanford Brown College City State 06/2010 Certified Nursing Assistant 08/2010 Aids Home Healthcare Pasadena, TX Alief Hasting High School Languages Fluent Spanish Skills administrative, administrative support, attention detail, benefits, Cash handling, com, Critical Care, customer satisfaction, Customer Service, Data Entry, databases, documentation, Filing, financial, forms, interpretation, managing, Medical Billing, Excel, mail, Microsoft Office, Outlook, PowerPoint, Word, Nursing, pivot tables, Coding, progress, quality, reading, real time, reporting, Research, SAP, Scheduling, Fluent Spanish, surveys, telephone, phone, Time Management, type, websites",HEALTHCARE
"DETECTIVE Summary Law Enforcement professional 24 years experience investigating insurance fraud, include, health care provider/billing fraud, disability, workers' compensation premium fraud, property casualty fraud staged automobile collisions. Knowledgeable related crimes tax evasion, grand theft, identity theft, mail fraud, arson, Medi-Cal/Medicare fraud. Intricately connected insurance industry allied law enforcement agencies pursuit combat fraud. Highlights Detective assigned Health care/disability Fraud Program Member San Diego Medical Fraud Task Force Public speaking/outreach insurance industry law enforcement Awarded officer year 2011 peers 100% conviction rate Presenter CA District Attorney's Association, Northern California Fraud Investigators Association Southern California Fraud Investigators Association Detailed report writing Team Leader/On-Site Supervisor executing Search Arrest warrants Experience Company Name City State Detective 06/1995 Current Assigned CDI's health care disability fraud program since October 2010. Obtained conviction largest disability long term care fraud case history San Diego County. Investigate diverse complex cases involving single multiple suspects. Work cases independently little supervision. Extensive networking allied law enforcement agencies, NICB, well as, special investigative units claims managers several insurance companies. Generate FD-1's consumer complaints competently evaluate evidentiary merit strength referral. Able identify ""red flags"" create appropriate case investigative plans. Write, obtain judicial approval for, execute search arrest warrants. Serve team leader on-site supervisor executing same. Gather analyze evidence billing medical records, claims records, payroll personnel records, insurance policies, police reports photographs, consider appropriate criminal statutes case. Conduct interviews, interrogations obtain confessions. Conduct skip tracing locate witnesses using databases field work. Maintain excellent working relationship San Diego District Attorney's Office. Served first CDI detective assigned DA Premium Fraud task force later assigned new Urban Grant task force. Testify court, including grand jury cases testified expert witness premium fraud. Conduct surveillance; stationary mobile. Firearms instructor six years. Serve field training officer mentor peers. Company Name City State Senior Special Investigator 09/1990 06/1995 Investigated complex cases involving crimes employer tax evasion, disability fraud, unemployment fraud, check forgery related crimes. Wrote served search warrants, conducted interviews/interrogations, submitted cases successful criminal prosecution, testified court, made arrests, defensive tactics instructor. Later assigned Professional Standards Unit conducted background investigations peace officer candidates, investigated crimes embezzlement, forgery, sexual harassment, employee misconduct threats department employees. Company Name City State Special Investigator 08/1989 09/1990 Investigated violations Penal Code Business Professions Code, issued citations, conducted undercover operations, gathered evidence, submitted cases successful criminal complaints, testified court. Proficiencies Writing FD-1's consumer complaints Identifying ""red flags"" evaluating fraud referrals Outreach, consumer industry training Conduct interviews interrogations Microsoft Office suite Use database searches/methodologies Skip tracing witness locating Obtaining judicial approval Search Arrest warrants Execute Search Arrest Warrants Testify court, include, grand jury. Testified expert witness Surveillance (stationary mobile) Use firearms Emergency Vehicle Operations Education Bachelor Arts Criminal Justice California State University, Fullerton City State USA Law Enforcement courses CA Peace Officer Standards Training (P.O.S.T.) Specialized Law Enforcement Advanced P.O.S.T. certificate. Courses include, limited to, health care fraud, staged auto collisions, workers' compensation fraud, identity theft, interview interrogation, arrest control/defensive tactics, sexual harassment, cultural diversity racial profiling, internal affairs investigations, advanced firearms, chain custody evidence handling, search warrant procedures, communication fire investigation, organized crime, emergency vehicle operation, first aid/CPR, building entry/mechanical breaching more.",AGRICULTURE
"ASSISTANT TEACHER Summary An organized professional, experience fostering cohesive student learning environment. Experience working students abilities. Uses effective efficient methods teaching focusing individual needs student. Highlights Excellent classroom management Data-driven curriculum Effectively works parents Differentiates instruction Collaborates Colleagues CPR/First-aid certified SEI Endorsed Special Edu. Certified Dual Certified Competent SMARTboard technology Elected member School Site Council Experience 09/2014 Current Assistant Teacher Company Name － City State Worked cooperatively special education teachers modify curricula special education students according Individual Education Plans. Applied progressive teaching principles class 9 Social-Emotional students. Taught Social Studies Math grade 8. Established enforced rules behavior procedures maintaining order. Received high remarks creativity classroom lesson plans instructional techniques students, parents faculty. 09/2014 06/2014 Teacher Assistant Company Name － City State collaborated Severe Special Education teacher order best meet academic specific needs individual students resource inclusion setting. Created conditions social-emotional students make academic life skill gains. Kept consistent communication parents address student's weekly progress. 09/2013 08/2014 Severe Special Education Paraprofessional Company Name － City State Worked cooperatively teachers modify curricula special education students according Individual Education Plans. Supported modified curriculum general education setting, order best meet needs student. Worked 1:1 severe disabilities. Provided 1:1 support, job coach alternative setting. Assisted severe special education explicitly teaching life skills group 7 students. Education May 2016 Master Arts American International College － City State Moderate Disabilities 5-12 SEI Endorsement 3.72 GPA ​ May 2013 Bachelor Arts Emmanuel College － City State Bachelor Arts: History Concentration: Secondary Education Qualifications Moderate Disabilities Initial License History 8-12 Preliminary License SEI Endorsement Severe Disabilities Initial License Pending",TEACHER
"Karla Lee Summary Results-focused people advocate vast experience Wealth Management Deposit Financial Services. Targets growth nurturing exemplary teams focusing format listening clients best outcomes. Proactive leader experienced deep internal external partnerships best client outcome. Skills Industry partnership development Team building Recruiting hiring Process improvement Operations oversight Executive leadership Problem resolution Relationship building Data management Experience Regional Director Banking Wealth Mar 2018 Dec 2020 Company Name － City State Responsible overall growth performance strategic marketplace. Encouraged work environment conducive development high performing distinct teams inspiring innovation excellence CRM/Customer Engagement deliverables. Outcome: Had 3 diverse direct reports promoted Managing Director roles 2 years. Revitalized client engagement routines include cultural/geographic relevance. Engaged NY based Portfolio Managers analysts host clients rotating schedule Outcome: Advisor acumen loyalty firm increased significantly (turnover decreased 50%), Client retention share wallet increased. AUM grew client added investments referrals. The Bay Area highest deposit market share gain country 2019 excess $10b, 2nd highest AUM growth (3 consecutive years 20%). Aligned Wealth Management efforts different LOBs include other. Outcome (example). JP Morgan's Healthcare conference included biggest institutional clients, speakers leveraged host auxiliary sessions Private Banking Chase Private Clients. Chase Center suites co-hosted client affinities create engagement opportunities. Transformed departmental operations aggressive process overhaul attention quality. Advisor banker turnover reduced half 2018 2020. Northern CA Operations Executive Nov 2016 Mar 2018 Company Name － City State Responsible profitability elite marketplace Bank America franchise; 350 Financial Centers close 3000 Associates. Led Northern CA region (30 billion deposits) best class Enterprise partnerships Small Business, Home Loans Merrill Edge investments. Outcome: Recognized CEO best class performance. Initiated local monthly Client listening sessions aimed bringing forward enterprise capabilities. Focused particularly Silicon Valley client. Outcome: Advocated change ability recast mortgages accommodate large inflows bonus cash. Partnered credit card underwriting accommodate new country deposit based credit solution ultimately factor Apple Bank America preferred/only vendor campus. Completed 60 Financial Center renovations adhere ""Advice Center"" model highlighting Merrill Edge capabilities. Included extraordinary external partnerships specifications (Apple campus, UC Berkeley campus, Samsung technology SF). Sales Service Executive-West Coast Nov 2011 Nov 2016 Company Name － City State Responsible revenue growth 40% consumer franchise. Significant work integrating Merrill Lynch client spectrum Bank America. Participated first pilot hiring scaling capabilities Merrill Edge organization. Outcome: Successful Boston based pilot scaled nationwide, moved Los Angeles launch West Coast. Collaborated SLAs based client feedback best outcome. Key executive pilot bringing specialized sales inside Financial Centers inclusive Countrywide acquisition lending capabilities. Outcome: Best class teams following CEOs scorecard accountabilities, best class portfolio penetration. Motivated encouraged team members communicate openly constructively well addressed need share local talent. Outcome: established leadership councils key cities mitigate delivery escalations establish cross LOB referral accountability. Education Training MBA School Management Expected May 2023 University San Francisco － City State Pacific Coast Banking School Finance University Washington － City State Bachelor Arts Art History Toulouse Lautrec School Art － City Accomplishments ALPFA (Association Latino Professionals America) mentor. San Francisco Times Most influential Woman business 2020 (JP Morgan Chase) San Francisco Times Most influential Woman business 2016 (Bank America) Working Mother Magazine honoree 2011 (Bank America) Certifications Series 7, 9, 10 66 Licenses CA Life Health Insurance License Native Spanish Speaker",BANKING
"ACTING GRADE 4 CUSTOMER/BRAND Profile Obtain position allow utilize strong abilities, educational background passion work well others. I motivated employee highly energetic, outgoing detail-oriental. Handles multiple responsibilities simultaneously proving exceptional customer service. Reliable friendly quickly learns masters new concepts skills. Passionate helping customers creating satisfying experience. Core Strengths Attentive Listener Excellent multi-tasker Strong communication interpersonal skills Visual merchandising Attention detail Bilingual Usage presentation software Cash handling accuracy Time management Ability work pressure tight deadlines Result driven Work Experience Acting Grade 4 customer/brand Oct 2015 Jan 2016 Company Name － City State A typical day grade 4 filled coaching, developing ensuring store operations get fulfilled. Supporting keeping open communication management. Training Coaching associates, Monitoring floor coverage complete workloads.Ensure maintain positive work environment internal external. Grade 4 required work together management associates; perform variety tasks assigned leader duty, customer engagement daily operations. Grade 4 priorities charge Gapcards, Media Ambassador weekly safety audits. When comes brand grade 4 charge, running shipment merchandising updating refreshers timely matter well informed remarked. Keeping stockroom well maintained keeping visuals date. Sales Associate May 2015 Oct 2015 Company Name － City State As sales associate demonstrate finest customer service. We Speak knowledge confidence customers styles, fits latest products. On daily bases well informed promotions, offers sister store well. We accountable maintain store meet brand standards. Being part team gap executes operational processes effectively. While running task working brand, store policies procedures need followed. Having ability confidence sale Gapcards one many main priorities. Knowing perks benefits cardholder. Always bring American style life. Nights Weekend Manager Feb 2014 Mar 2015 Company Name － City State Opened closed store, included counting cash drawers making bank deposits. Built maintained effective relationships peers upper management. Offered direction gave constructive feedback motivate team members. Held team member accountable achieving performance goals. Coach supported team reach daily goals. Attended meetings month voice concerns. Informed customers products services offered company. Built customer confidence actively listening concerns giving appropriate feedback. Directed strategic appropriate marketing initiatives maximize sales. Not business main focus, also maintain workplace structure peace. Sales Associate Jun 2011 Feb 2014 Company Name － City State I would ensure giving exceptional service throughout entire shopping purchasing experience. Balanced needs multiple customers simultaneously fast-paced retail environment. Kept store clean maintained organized stock shelves. Informed customers product best suits services offered company. Selected product demo party host. Processed sales transactions accurately timely fashion. Education High school diploma June 2012 Leuzinger High School － City State GPA: GPA: 3.8 National Honors Society, 2009-12 President, Advancement Via Individual Determination club 2011-12 Class Rank: 12 118, Overall GPA 3.8 National Honors Society, 2009-12 President, Advancement Via Individual Determination club 2010-12 Secretary Key Club 2010-12 Office aid Teacher's Assistant Bachelor Science Psychology Communication major 2016 California State university Channel Island － City State Psychology Communication Major Honors Psychology Society Mentor Tutor first year students Community Service Spark Los Angeles, CA 2015 Community service Gap Rolling hills estate Helped running spark night Simple task greeting. Providing visitors proper directions. Meals Wheels America Long Beach, CA 2006-Present Twice year prepare feed less fortunate Habitat Humanity Los Angeles County, CA 2011, 2012 Directed Task. Assisted built small projects Lawndale Library, 2009 2011 Twice month Tuesday, would help kids school program.",ARTS
"SENIOR ENGINEERING MANAGER Summary Personable, patient adaptable Math tutor 3 years experience tutoring K-12 college students Mathematics. Highly reliable approachable person 8 years professional experience people management, leadership, documentation, multi-tasking, innovation creativity, gained corporate world Silicon Valley. Accomplishments Problem Solving Assisted students K-12 college variety class assignments, helped understand solve quantitative problems achieve higher grades classes. Creative Lesson Planning Motivated students engage course materials organizing colorful, fun flashcard games used recall technique enhance learning. Grading Evaluated college level exam papers, making sure grades accurately fairly reflect quality students' work. Presentation Designed created course presentations used SFSU instructor management class. Created presented several presentations colleagues using Microsoft PowerPoint Google Docs. Training Provided SQL programming trainings corporate team members classroom setting enhance knowledge SQL allowed significantly improve data analysis. Education Master Business Administration Decision Sciences 2007 San Francisco State University City State Courses: Operations Management, Total Quality Systems, Project Management, Business Forecasting, Supply Chain Management Bachelor Science Mathematical Engineering 2004 Yildiz Technical University City Turkey Courses: Mathematical Analysis 1, 2, 3 4, Linear Algebra, Fundamentals Mathematical Logic, Analytic Geometry, Ordinary Differential Equations 1 2, Theory Probability, Numerical Analysis 1 2, Statistics, Matrix Analysis, Optimization Techniques, Insurance Mathematics Teaching Experience Volunteer Math Tutor 09/2015 Current Company Name City State Tutored students Algebra, Geometry, Statistics Attended Algebra classes provide special assistance English language learners ELLs) help understand content express grasp mathematical concepts orally writing. Volunteer Math Tutor 04/2015 05/2015 Company Name City State Assisted students Algebra I II providing volunteer teaching flex time hours class period students visit chosen class seek help struggles expand interests. Teaching Assistant 09/2005 05/2007 Company Name City State Edited several business forecasting operations management thesis papers journal publications. Graded exam papers evaluated operations management total quality systems class assignments. Assisted operations analysis, statistics mathematics related work assigned. Mathematics Statistics Tutor 09/2005 09/2006 Company Name City State Tutored students mathematics, statistics probability, estimation, hypothesis tests, regression analysis, correlation, quantitative analysis production management control related computer applications optimization techniques, inventory control, demand forecasting. Corporate Experience Operational Excellence Lead, Google Express 11/2004 04/2005 Company Name City State Analyzed data using statistical analysis tools correlation multiple regression analysis. Reviewed results provided recommendations system improvements, courier performance efficiency capacity planning using various optimization data analysis techniques. Identified operational areas needed process speed improvement deliver orders faster. Consultant 01/2013 02/2014 Company Name City State Supported 77Looks application pre-launch current marketing, content management, quality testing areas. Application SF Fashion Tech Pitch Competition June 2013 company reached approximately 1M active users. Operations Manager 10/2011 01/2013 Company Name City State Supervised team logistics analysts warehouse staff global warehouses. Defined scope key performance indicator (KPI) reports analytical tools needed helped decrease operational errors 80%. Turned large data sets actionable items form order forecast reports, optimization tools inventory reconciliation reports. Senior Analyst 10/2010 10/2011 Company Name City State Supported global operations ensuring warehouse productivity, inventory accuracy, timeliness order fulfillment shipments. Documented standard operating procedure(SOPs) work flow processes use operations customer support teams. Account Manager Logistics Analyst 07/2007 10/2010 Company Name City State Managed customer accounts different industries ensure time delivery shipments import export operations. Supervised trained new users procurement warehouse management system. Skills Tutoring, teaching, mathematics, algebra, geometry, English, content management, documentation, middle school high school math, college math, presentation, analysis, grading evaluation, problem solving, ESL students, technology integration, classroom monitoring, student assistance Account management, customer care satisfaction, data analysis, forecasting, inventory, quantitative analysis, leadership, operations management, procurement, project management, optimization C, C++, MS Office Suite, Google Docs, SQL",ENGINEERING
"PHD CANDIDATE IN FINANCE Summary Self driven highly motivated several years experience Quantitative Research including quantitative modeling, econometric analysis, statistical analysis, model development, large data analysis. My work, Finance Engineering based development, application, testing quantitative models. Excellent analytical/critical thinking problem solving skills. Strong written oral communication. Highlights Proficient R, SAS, SQL, C++, Fortran, VBA Advanced Modeling Skills Project Management Experience Critical Thinking Skills Complex Problem Solving Skills Superior Research Skills Excellent Written Oral Communication Self-motivated Professional Experience PhD Candidate Finance 08/2010 Current Company Name City State Conduct research Finance, specifically asset pricing econometric modeling. Current work includes: 1) Do tax revenues Reduce Agency Costs Increase Hospital Efficiency? Empirical Evidence Washington State conducted using Maximum Entropy Econometrics, 2) Return Distributions GARCH Process Sentiment Measures 3) Market Sentiment Effects Stock Returns 4) A State-Space Model Investor Sentiment 5) Herding Option Pricing Models – A State Space Approach. Visiting Instructor Finance 09/2013 08/2014 Company Name City State Taught MBA Undergraduate Classes Investments, Financial Markets Institutions, Bank Financial Management, Introduction Financial Management Visiting Asst. Professor Finance 08/2008 06/2010 Company Name City State Taught MBA Undergraduate Classes Financial Modeling, Strategic Business Problem Solving, Working Capital Management Research Assistant Professor 01/2001 02/2006 Company Name City State Principal Investigator projects development mathematical models life prediction Nuclear Waste containers Yucca Mountain Nuclear Waste Repository (sponsored DOE). Taught classes engineering graduate undergraduate students. Research Scientist 10/1999 12/2000 Company Name City State Worked development mathematical models life prediction turbine engines blades US Air Force fighter jets. Education Ph.D. Materials Science Engineering 6 1999 Georgia Institute Technology (Georgia Tech) City State USA B. Tech. Metallurgical Engineering 6 1992 IIT Bombay City India Ph.D. Finance 2015 University Connecticut City State USA MBA Finance 12 2007 Gonzaga University City State USA M.S. Ceramic Engineering 12 1995 Georgia Institute Technology (Georgia Tech) City State USA Sample Publications 1) Namjoshi Shantanu, McPherson Matthew Q, Friesner Dan, Do tax revenues Reduce Agency Costs Increase Hospital Efficiency? Empirical Evidence Washington State, Global Business Finance Review, Vol 17, Issue 2, Fall 2012, pp 137-160 2) S. A. Namjoshi K. Hickman, The Impact Morningstar Five-Star Ratings, Journal Academy Finance, Summer 2010 3) Namjoshi Shantanu, Market Sentiment Effects Stock Returns, 2nd International Conference Emerging Trends Finance Accounting, August 9-10, 2013, SDM Institute Management Development, Mysore, India. 4) Namjoshi Shantanu, Return Distributions GARCH Process Sentiment Measures, 2014 MBAA International Conference, Chicago IL, March 2014 5) Namjoshi Shantanu, A State-Space Model Investor Sentiment, In Progress 6) Namjoshi Shantanu, Herding Option Pricing Models – A State Space Approach, In Progress 7) K.S. Raja, S. A. Namjoshi, M. Misra, Improved Corrosion Resistance Ni-22Cr-13Mo-4W Alloy Surface Nanocrystallization Materials Letters, 59 (2005) 570-574. 8) S. Mall, S.A. Namjoshi, W.J. Porter, Effects Microstructure Fretting Fatigue Crack Initiation Behavior Ti-6Al-4V, Materials Science Engineering A 383 (2004) 334–340 9) Namjoshi S. Mall S., Fretting behavior Ti-6Al-4V combined high cycle low cycle fatigue loading, The International Journal Fatigue 23 (2001) S455-S461. 10) Namjoshi S.A., Thadhani N.N., Modeling The Reaction Synthesis Of Shock-Densified Titanium-Silicon Powder Mixture Compacts, Metallurgical Materials Transactions B, vol. 31B, no. 2, pp. 307-316B, Apr. 2000. 11) Royal T.E., Namjoshi S.A., Thadhani N.N., Mechanistic Processes Influencing Shock-Chemistry Powder Mixtures Ti-Si, Ti-Al, Ti-B Systems, Metallurgical Materials Transactions A, vol. 27A, no. 7, pp. 1761-1771, July 1996 Accomplishments Academic Advisor: Graduated: 1 PhD. student (2005), 1 M.S. student (2004) Patents: J. C. Lacombe, K. S. Raja, S. A. Namjoshi, M. Misra et al., “Methods Fabrication Porous Metal Templates Growth Carbon Nanotubes Utilization Thereof,” US 20050276743 A1 K. Paramguru, K. S. Raja, S. A. Namjoshi, M. Misra, “Method Forming Nanoporous Surfaces Coating Bioceramic Nanoporous Surfaces,” patent application pending, May 2004.",FINANCE
"PLANT OPERATOR Summary Certified Plant Operator 6 years Cryogenic Air Separation Unit Plant proven ability meet production deadlines. Eleven years military training Dedicated System Operator Versatile plant operator well-versed monitoring inspecting plant equipment. Highlights Maximizing Productivity Profits Quality Assurance product Leadership/Supervision Professionalism Dependable Hardworking Resourceful Punctual Honest Attention Detail Team Player Accomplishments Operation $27 million Air Separation Unit Plant Mechanical, Chemical EngineerTraining Advanced Oxygen/Nitrogen Training Leadership Training Safety Training Recruit Basic Training Tow Tractor (aircraft) Tow Tractor equipment) Forklift CDL (expired) Experience Plant Operator 06/2009 02/2015 Company Name City State Monitored process units quality control testing performance plant processes water quality sampling. Operate maintained filtration process units water system control equipment. Made sound logical judgments regarding process changes. Closely inspected equipment mechanical safety issues. Reviewed daily computer log reported inaccuracies process. Responded initiated proper corrections process alarms. Routinely drained unwanted fluids. Coordinated ongoing maintenance housekeeping plant. Read automatic gages proper intervals determine flow rate gas. Recorded daily tank inventory. Daily plant inspections. Started up, shut checked plant processes. Directed routine preventative maintenance adjustments, cleaning painting equipment. Maintained correct temperature, levels pressures process systems equipment. Recorded operating data daily work sheets laboratory analysis flow metering equipment. Communicated effectively operators supervisors technical level. Executed field service work including plant motor, compressor, chiller, piping, valve maintenance repairs little supervision. Performed quality control tests lab equipment lab analysis. Interpreted results process control analysis made adjustments optimize plant performance. Maintained current knowledge latest operating maintenance practices continuing education courses. Trained new operators implemented new division operator training program improve retention rates increase production. Sales Associate 01/2008 05/2009 Company Name City State Sales plumbing indoor outdoor materials. selling plumbing supplies material, unloading trucks stocking shelves. Auto Mechanic 01/2007 03/2008 Company Name City State Service cars trucks, tire repair, brake replacement, oil changes, transmission flush, radiator flush, auto repair. Aviation Structure Mechanic 09/1996 07/2007 Company Name City State Maintain liquid/gaseous oxygen nitrogen systems. Remove, inspect re-install oxygen components. Replenish service liquid/gaseous oxygen nitrogen containers, tanks, holding carts. Daily safety inspection aircraft supporting oxygen nitrogen systems. Apply operating procedures servicing aircraft, transfer trailers direct filling equipment liquid/gaseous oxygen nitrogen. Perform ground checks correct operation, mechanical work upkeep aircraft oxygen nitrogen systems support equipment. Maintain aircraft safety equipment, canopy environmental systems. Maintain aircraft fire extinguishing systems. Supervise 7 15 person work group. Use supervise use computers record keeping, reports, inventories. Troubleshoot repair malfunctioning equipment. Train subordinates operation, maintenance, repair oxygen nitrogen, canopy, environmental, fire detection suppression egress systems. Maintain shop publications, files, technical directives manuals. Use trucks, forklifts ground support equipment. Maintain liquid/gaseous oxygen/nitrogen systems safety equipment. Train, supervise personnel rules regulations, supervise personnel maintain 15 45 aircraft. Education 2008 University Montana City State Mechanical Classes. 2005 Navy City State Multiple education courses training within Navy. High School Diploma Trapper Creek High School City State Skills Operating Air Separation Unit produce FDA quality Oxygen, Nitrogen, Argon liquids. Troubleshoot/Maintain/Repair motors, pumps, compressors, heat exchangers, piping electrical components within plant site.",AVIATION
,BUSINESS-DEVELOPMENT
"SCIENCE TEACHER Summary Dedicated Teacher adept challenging students reach full potential. Ensures every student progressing held high expectations. Highlights Skills: Computer Proficiency Microsoft word Excel, Power point Lesson planning expertise Tutoring experience Standardized testing IEP familiarity Experience 09/2005 Current Science Teacher Company Name － City State 7th 8th Grade Implemented 8th grade curriculum various methods techniques reflect CCSS Created learning environment enabled students take risks comfortably express ideas Explored, implemented, various forms differentiated instruction Included Smart board elements, PowerPoint presentations, various media every lesson, order model technology driven instruction 09/2004 09/2005 Substitute Teacher K-6 Company Name － City State Implemented curriculum children following teachers plans Assigned lessons corrected homework. Encouraged students understanding others. 09/2003 11/2003 Teacher Assistant Company Name － City State Implemented group literacy lessons Assisted students deficient areas 09/1996 01/2003 Special Education Teacher Company Name － City State Assisted head teacher planning Curriculum Developed individualized lesson plans meet Students IEP goals Maintained daily records regarding children's developmental progress Education Masters Science Education Special Education Touro College － City State US Masters Science Education Special Education Touro College, Bayshore, New York June 2006 Bachelor Science Early Childhood Education City College － City State US Bachelor Science Early Childhood Education City College, New York, New York September 2003 Certifications 1. New York State Permanent Teacher Certification N-6 2. New York City Permanent Certificate Teaching N-6 Certified Mentor 2014-Present Affiliations •Field trip Coordinator 2007- Present •Urban Advantage teacher (Science Program) 2013- present •Stem Coordinator 2014-Present affiliated NYU University •Certified Mentor – 2014-Present •Stem Point coordinator District 13 Science Fair 2014 Skills Computer Proficiency Microsoft word, Excel, Power point",TEACHER
"ADJUNCT FACULTY, ZANVYL KREIGER SCHOOL OF ARTS AND SCIENCES, ADVANCED ACADEMIC PROGRAMS Profile Experienced Field Application Scientist unique balance comprehensive, academic, wet-bench experience across research sectors, strategic understanding scientific business including field marketing technical sales, along ability work alongside dynamic, intelligent teammates close business team. Areas Expertise Time Territory Management Molecular Biology Techniques Assay Design/Development Presentation Skills DNA/RNA Sequencing PCR Cell Biology/Tissue Culture Data Analysis/Software Product Specialist/FAS Experience February 2013 December 2015 Company Name City State Adjunct Faculty, Zanvyl Kreiger School Arts Sciences, Advanced Academic Programs Co-Designed Lectured 12-14 graduate students attending High Throughput Screening (HTS) Automation Lab Course Designed executed 7 labs across spectrum detection chemistries commonly used HTS labs throughout semester Provided lectures complex physical chemistry principles reagents used HTS labs Helped educate graduate students unique techniques used HTS lab well unique instrumentation, software analysis experimental designs used settings Created quizzes, exams final comprehensive exam required grading purposes as. November 2005 Current Company Name City State Senior Field Application Scientist/Product Specialist Member regional sales team Discovery Analytical Solutions division PerkinElmer includes 3 account managers across PA, DE, MD,DC, VA, NC SC Provide pre-sales post-sales application support generate expected revenues 2016 $5.6 Million territory. Facilitate relational sales field support diverse scientific sectors including: Pharmaceutical, Industrial/Biotech, Government, Military, Academic Pre-Clinical Labs Initiate scientific discussions introduce simplify PerkinElmer's high throughput screening reagents, consumables, multi-modal fluorescent plate readers analysis software complex small molecule, large molecule, basic biology liquid-handling-aided, assay development projects Interact users PerkinElmer's detection chemistries disseminate technical education researcher community various platforms live seminars, webinars, conference calls individual protocol reviews. Collaborate scientists bench comprehensive, proof-of-concept, wet lab demonstrations Alpha, LANCE, DELFIA Luminescence chemistries 96, 384 1536 well plates multimodal plate readers Advise users proper experimental (assay) design, provide valuable expertise constructing matrices assay development, help construct efficient protocol workflows assist rational data analysis conclusive results necessary troubleshooting next steps Design execute offsite, internal, applications instrument trainings Sales Specialist well FAS Gather organize customer feedback field distribution among appropriate internal organizations Field Marketing, Strategic Marketing, R D, Reagent Manufacturing Instrument Manufacturing Acted specific customer feedback applied background molecular biology, virology, cell biology immunology work R D internally troubleshoot field issue, design assay push commercial kit idea provide users relevant reagent solutions based detection chemistries. February 2000 November 2005 Company Name City State PCR/SDS/Genomic Assays/SPS Technical Application Specialist Provide technical recommendations applicable Applied Biosystems product lines internal external customers several different formats, telephone, email, voice-mail, person Act liaison product group, sales, service customers add value offerings pre-sales, post-sales, service calls internal interactions Maintain leadership role managing communicating Sample Preparation Systems information TAS group Conduct training seminars Sample Preparation Systems (SPS), PCR, SDS Real Time instrumentation, chemistry theory education entire AB Support Organization, Sales external customers Contribute concise sales trainings/support, small staff trainings, internal colleague interactions preserve continuity AB message across organization Create edit support documentation, FAQs, tutorials instructions help customers using AB products, resources theories Train new hires, critical introductory information, necessary knowledge base strong TAS. Help update colleagues new product theoretical information constantly expand knowledge base Other Responsibilities: Lab Monitor (trainings/Demos), Lab Safety Officer, Administrative duties TAS group. August 1995 February 2000 Company Name City State Biologist Constructed full-length consensus clone GB Virus B (GBV-B), animal virus genetically clinically related human Hepatitis C Virus Used nested RT-PCR obtain viral cDNA serum pool chosen GBV-B cloning source. Discovered novel sequence 3' end GBV-B genome combination 5' RACE RNA-ligase mediated RNA circularization PCR methods proved critical infection. Evaluated viral titers vivo nested RT-PCR (5). Constructed infectious GBV- B clone, pGBB. Contributed analyzed RT-PCR data support current argument HGV (or GBV-C) hepatitis virus clinically relevant disease. Discovered valuable information viability GB Virus A (GBV-A) GB Virus B (GBV-B), monkey viruses, serve surrogate models studying relationship HCV. Performed computer analysis RNA structures (in-house software) DNA sequences, using GCG Wisconsin Package, (analysis software), determining 5' 3' ends GBV-B genome. Created written guidelines standard laboratory procedures Clean Room environment. Trained experienced technical personnel use standard appropriate molecular protocols contamination control safety. Developed professional relationships internal external vendors cost effective procurement critical supplies perishable reagents. July 1992 August 1995 Company Name City State Research Assistant II Assembled HIV retroviral vectors using common cloning methodologies. Transfected cloned HIV DNA mammalian cell lines testing HIV gene expression Tested RNA transcription DNA integration Northern blot Southern blot. Applied cell culture techniques maintain prepare cell lines viral studies. Analyzed specific transfected cell lines syncytium formation marker vitro HIV infection Performed DNA sequence data analysis using ABI 373 A automated sequencer Synthesized necessary primers using oligonucleotide synthesizer ABI 394 Analyzed data using DNA sequence analysis software well Sequencer software Contributed molecular biology assistance scientists studying HIV SIV infection. March 1989 July 1992 Company Name City State Process Development Associate Performed microbiological screening elucidate proteins commercial value. Conducted chemiluminescent, spectrophotometric assays protease activity evaluate novel proteins processing. Conducted checks bacterial pH, aeration, glucose levels, enzyme production Operated 10-1000 L fermenters production marketable biologicals. Performed DNA sequencing analysis, gas chromatography, protein column chromatography, protein precipitation enzyme assays quality controls biologicals produced pilot scale. Education 2002 Johns Hopkins University City State Biotechnology Biotechnology 1988 East Carolina University City State Bachelor Science Biotechnology Biotechnology Interests 30 years youth sports service including: Co-Director K-2 league, Coaching (ages K- 8) Basketball, Baseball, Football Tee-Ball Soccer *Elected Mother Seton Parish Council (June 2003) *Appointed St. Paul's Parish Council (June 2012) *2nd Degree Member Knights Columbus *Board Member St. Ann's CYO Affiliations Member: SLAS (Society Lab Automation Screening) Member: LRIG (Laboratory Robotics Interest Group) Additional Information Community Service (Washington Metropolitan Area): 17 years youth sports service including: Co-Director K-2 league, Coaching (ages K- 8) Basketball, Baseball, Tee-Ball Soccer Elected Mother Seton Parish Council (June 2003) 2nd Degree Member Knights Columbus Board Member St. Ann's CYO Skills Virology, molecular biology, cell culture techniques, chemistry, data analysis, DNA sequencing, scientific writing, molecular biology techniques, Real Time PCR, RT-PCR, sample preparation, assay design, assay development, assay troubleshooting, scientific presentations, seminars, strategic marketing, leadership, sales, time territory management",ARTS
"SUSHI CHEF Executive Profile 14 years experience high end restaurants background French, Japanese Peruvian Cuisine. Expertise facets kitchen management, including Food cost Percentage, labor cost budgeting, scheduling, menu developing strategic planning. Professional Experience May 2005 November 2011 Company Name City State Sushi Chef In charge daily operation sushi bar, quality control, monthly inventory, menu developing, scheduling 10 employees. November 2011 January 2015 Company Name City State Executive Sous Chef In charge daily operations, menu developing, Monthly inventory, scheduling 50 people, January 2016 Current Company Name City State Corporate Chef In Charge daily operations restaurants, Menu developing, Scheduling 90 people, Food Cost Percentage, Labor Cost control, Hiring, Monthly Inventory. Education 2006 Le Cordon Bleu City State usa Associate Arts culinary arts",CHEF
"PRINCIPAL ACCOUNTANT Summary Capable Accountant successful managing multiple projects consistently meeting deadlines pressure. Extensive knowledge accounting software processes. Highlights Financial statement analysis Lawson Financial knowledge PeopleSoft knowledge General ledger accounting Advanced computer proficiency (PC Mac) Experience Principal Accountant Mar 2014 Current Company Name － City State Compile reports supporting schedules inclusion OPC's monthly financial/statistical operating reports SEC filings well RUS (Rural Utilities Services) filings. Collaborated extensively auditors preliminary year-end audit processes. Senior Accountant Revenue Purchased Power Maintain revenue aspects include billing, collections, variance analysis Audit, balance, resolve, reconcile discrepancies payments, receipts, accounts, and/or source documents; posts transactions accounts, journals, ledgers Process prepare Financial Statements auxiliary companies agreements OPC Develop maintain account hierarchies/codes within general ledger system monitor system functionality Process reconcile monthly debt costs, interest income/expense investment income Assists general accounting finance work including asset inventory, budget, depreciation expense, monthly bank reconciliations Mitigate process improvements address overall departmental inefficiencies Corporate Accounting Consultant Apr 2005 Jun 2006 Company Name － City State Participated largest Restatement US history financials accordance GAAP accounting periods 1999-2004 directed Securities Exchange Commission (SEC) Assisted client management analysis assessment internal controls including limited documentation testing policies/procedures guidelines established Sarbanes Oxley Act (SOX) Compiled forensic data use multi-site facility reconciliations federal investigations Audited testing accounts identify errors prepare necessary adjustments PeopleSoft Implemented process improvements revenue analysis quality controls 7000 G/L account/facility combinations Financial Reporting Consultant Jul 2003 Mar 2005 Company Name － City State Reviewed prepared consolidated Financial Statements, well footnotes financial statements Management's Discussion Analysis Coke's 10-K 10-Q Compiled Quarterly earnings release review preparation income statement Facilitated preparation filings maintenance schedule Coordinated prepared Sarbanes-Oxley documentation External Financial Reporting department Participated budget forecast processes, SEC tax reporting requirements, audit schedules, various accounting projects Ensured accuracy reporting standardizing daily procedures effecting compliance Controller Apr 1999 Jul 2003 Company Name － City State Assisted preparation consolidated reporting internal external agencies Supervision 3 direct reports (assistant controller, senior staff accountants) Provided variance analysis executive management highlighting key revenue metrics market trends Advised executive management regarding current trends liaison external auditors Completed two corporate mergers due diligence audits required SEC Assistant Controller Responsible oversight GL, audit, budget, consolidation, financial reporting processes Facilitated conversion new accounting software chart account processes Supervision 2 staff accountants HR administrator Maintained corporate accounting functions, training new employees, special projects Manager- Accounting Responsible accounting, general ledger, financial statement reporting related $26M domestic syndicated radio advertising sales revenue Developed implement revenue recognition unusual activities trade cross-media deals Assisted budget preparation monitor key revenue expense trends Prepared monthly close variance analysis packages inter-company transfers two operating companies one consolidating business unit Senior Financial Analyst Jan 1998 Apr 1999 Company Name － City State Compiled reconciled annual sales monthly basis review corporate agreements Prepared monthly P L statements directors measure performance sales targets Prepared weekly corporate flash, monthly journal entries, balance sheet reconciliation Monthly reporting revenue cost drivers direct expenses executives Revenue Analyst May 1996 Dec 1997 Company Name － City State Responsible monthly reporting subscriber billing regional cable service affiliates, payment tracking, allocations, reversals, forecasts, actual, journal entries Maintained collection issues policies regarding payments, credits, accounts status Heavy departmental team interaction Education Master Business Administration Finance 2002 Rutgers University － City State Bachelor Business Administration Accounting 1991 Pace University － City State Skills Microsoft Excel, Peachtree, PeopleSoft, SAP, Sarbanes-Oxley, SQL",ACCOUNTANT
"ASSOCIATE CLAIM PROCESSOR/MEMBER SERVICE ADVOCATE Summary After 29 years' working industry puts people forefront business, I proven track record building maintaining relationships impeccable customer service background. My objective continue put people first, build strong long last relationships use expertise customer service field, give customer exceptional experience. Skills Customer service Verbal written communication Team collaboration Problem solving decision making Strong Analytics Strong work ethic Working independently team environment Strong leadership Interpersonal skills Experience 05/2013 Current Associate Claim Processor/Member Service Advocate Company Name － City State Receive calls customers regarding coordination benefits Respond accurately promptly customer concerns Update system additional insurance information Initiate calls providers verify request additional information required accurate processing Keep records customer transactions detail comments inquiries Organize customer inquiries meet specific time frames Examine new claims pertinent information required initial claim entry. Evaluate apply policies procedures implemented processing claims. Review execute request internal departments, providing feedback findings Research execute adjustments claims processed incorrectly Resolve claim suspends using proper reference guides systems resolution. Accountable researching history records determining claim processing issues providing claim status lead processor supervisor Review claims Coordination Benefits Medicare, Medicaid, insurance carriers Collaborate daily supervisor's, team leads team members, provide exemplary service customers 07/2011 05/2013 Claim Processor Company Name － City State Evaluated new provider customer claims information required processing. Identified claim discrepancies determined appropriate resolution processing. Determined claims returned, denied, adjudicated based policy procedure manuals. Trained temporary staff new hire employees claim processing, policies procedures, system applications. Provided feedback management regarding progress temporary staff new hires gave additional training assistance needed. Reviewed resolved claim inquiries regarding under/overpayments, benefits, pricing rate issues. Manually priced claims based provider contract required information. Participated tested new systems implementation configuration Highmark applications prior turnkey. Evaluated tested new managed care software programs development procedures used verify programs function according user requirements. Performed plan testing produced status updates management. Systems used: TBS, BlueChip, IDM, ITS/Formats, BlueSquared, OCR. 07/2010 07/2011 Customer Service Representative Company Name － City State Managed customer provider calls regarding benefits, eligibility claims. Reviewed benefits understanding applications benefits. Requested identification cards Certificates Credible Coverage. Collaborated providers resolving claims issues effort provide excellent service members. Provided timely resolution callback provider's customers regarding concerns. Assisted members online navigation BCBSDE website assisted providers NaviNet. Systems used: TBS, BlueChip, IDM, ITS/Formats, Avaya Phone system. 01/2008 07/2009 Team Lead/BlueCard Host Adjustments Company Name － City State Provided subject matter direction team members assisted complex claim issues. Educated team new claim processes, new updated procedures, system updates. Performed audits randomly selected letters sent provider's. Provided assistance supervisor managing workflow delegating work based expertise. Reported systems issues benefit discrepancies IT configurations analyst. Developed modified letters providers contacted Home plans regarding claim issues. Participated compiling production reports timesheets management. Reviewed responded inquiries providers BlueCard plans requesting adjustments claims underpaid overpaid. Maintained production quality standards. Systems used: WGS, Inter-plan Messaging, Facets, ETM, Ultera, NetWorx, Citrix. 04/2007 01/2008 EDI Enrollment Specialist Company Name － City State Identified resolved discrepancies enrollment applications group transmittals. Processed request additions, changes, reinstatements, terminations. Requested additional information needed marketing representatives, groups, members. Analyzed group enrollment forms rate tier changes, updated MHS, Facets, MSIQ, SLIQ. 12/2005 04/2007 Underwriting Assistant Company Name － City State Acted liaison verify, research, track monitor specific case issues. Prepared information MGU specific, aggregate, benefits, census reports. Reviewed census, specific, aggregate reports correct calculations. Followed client request acted liaison customer underwriter. Provided support underwriters quotation process new business. Gathered input data Sales Underwriting systems monitor track quote activity. Education Training Present Behavioral Science Wilmington University Behavioral Science 1988 Accounting Franklin Morris Business Academy Accounting 1983 Diploma General Studies John W. Hallahan Catholic High School General Studies Skills analyst, Avaya, Benefits, Citrix, client, direction, forms, IBM, insurance, letters, mainframe, managing, marketing, Messaging, SharePoint, navigation, OCR, Phone system, policies, pricing, processes, progress, quality, researching, research, Sales, supervisor, underwriter, Underwriting, website, workflow",ADVOCATE
"MARKETING SPECIALIST GRAPHIC DESIGNER Professional Summary Accomplished, creative marketing professional proven success graphic design, corporate marketing communications, project event management print production management. Recognized ability perform multiple tasks one time meeting multiple client needs, completing projects efficiently within budget, high attention detail. Respected always setting meeting high quality standards, team player willing whatever needed get job done, building maintaining honest loyal relationships. Seeking creative position allow use creative abilities business acumen bring brand life. Core Qualifications Adobe Photoshop, Illustrator InDesign well Microsoft Office programs Powerpoint, Word Excel. Areas knowledge expertise include: Art Direction (design, illustration, photography) Corporate Brand Strategy Graphic Design (proficient Adobe Creative Suites) Corporate Marketing Communications Creative Print Digital Content Development Event/Trade Show Management Print Production Management Project Management Experience Marketing Specialist Graphic Designer January 2005 January 2016 Company Name － City State Managed strategic direction corporate brand strategy creative design marketing communications including advertising, digital, sales collateral, trade publications, website, event marketing training materials. Selected Accomplishments: Drove process implementation corporate brand strategy throughout communication avenues target audiences including extensive network dealers (35 Dealers/250 locations) maintain brand consistency increasing brand awareness. Developed designed corporate marketing communications including art direction illustrators, photographers, copywriters/journalists, printers industry agencies ensure time budget campaigns. Annual printing budget: $300,000 annual increase 15%. Developed integrated marketing branding campaigns internal corporate meetings events. Attendance ranging 10 1,000. Marketing budgets ranging $500 $250,000. Integrated managed on-line literature ordering system increasing visibility accessibility product sales collateral. Includes 150+ skus. Average 35 orders per month. Built maintained integral relationships counterparts Wirtgen Group headquarters Germany well Wirtgen Group subsidiaries throughout world establishing trust easing overall communications. Coordinated implemented on-line registration process training curriculum automated registration process allowing data collection reporting 9,000 registrants year. Trained additional employees implement maintain ongoing training schedules/changes. Owner January 2001 January 2005 Company Name － City State Selected Accomplishments:. Conceptualized designed marketing collateral, public relation campaigns, website, advertising, press releases resulting increase fan base, ticket sales sponsorship acquisitions. Managed day-to-day activities including budget planning, hiring staff, player relations, tryouts, game day operations merchandising. Finished winning records four seasons including conference title 2001 undefeated season, conference title 2005. Art Director January 2000 January 2001 Company Name － City State Established design department facilitate integrated marketing communications increased brand awareness sales consumers. Designed directed production fundraising catalog including multiple versions variable information specific desired industry. Art Director January 1997 January 2000 Company Name － City State Effectively grew design department client base 20%+ within first year due design skills, concept abilities, client relations vendor management. Established maintained design clientele throughout three years company. Varied client base including Wirtgen America, Bridgestone/Firestone, Horizon Music Group Bonnaroo. PIAS Awards: Best Category, Award Excellence Award Merit. Graphic Designer January 1995 January 1996 Company Name － City State Member four person marketing team responsible design marketing material, advertising packaging clipper division. Selected Accomplishments: Designed international, multi-language packaging. Trained incoming designers. Graphic Designer, Senior Graphic Designer, Lead Artist January 1990 January 1995 Company Name － City State Manufacturer distributor personal care health beauty products store brand industry. Member eight-person design team responsible corporate marketing material well designing personal care product packaging various US International clientele. Selected Accomplishments: Piloted ""Traveling Artist"" program resulting expedited design approval process. Designed multi-language personal care packaging promotional material companies Walmart, Walgreens Kroger well various international companies. Designed corporate newsletter, presentation slides, sales brochures POP displays. Promoted multiple times within tenure. Education Master Business Administration Marketing December 2016 Belmont University, The Jack C. Massey Graduate School Business － City State GPA: GPA: 3.86 Marketing GPA: 3.86 Bachelor Science Graphic Design The University Cincinnati － City State Graphic Design 5 years work experience degree. Professional Affiliations Marketing Collateral Chairperson Wirtgen America Charity Golf Classic benefiting T.J. Martell Foundation ­ 2007-2015 Marketing Collateral Chairperson Franklin Wine Festival benefiting Big Brothers Big Sisters Middle Tennessee ­ 2008-2013 Member Belmont's Dragon Boat Team ­ benefiting Cumberland River Compact ­ 2014-present Member Co-Coach Women's Softball Team ­ 2000-present Coached Company Co-ed Softball Team ­ 1990-1995 Skills acquisitions, Adobe, Adobe Photoshop, advertising, Artist, Art Direction, brand strategy, branding, brochures, budget planning, budgets, budget, catalog, clipper, concept, Content Development, creative design, clientele, client, client relations, data collection, designing, design software, direction, fundraising, Graphic Design, hiring, illustration, Illustrator, InDesign, marketing, marketing collateral, Marketing Communications, marketing communications, marketing material, meetings, merchandising, Excel, Microsoft Office programs, Powerpoint, Word, network, newsletter, packaging, photography, press releases, Print Production, printers, Project Management, promotional material, publications, reporting, sales, strategic, training materials, vendor management, website",DESIGNER
"IMPACT Highlights Level-headed pressure *65 wpm *Microsoft Office efficient *Kind Experience Impact October 2014 February 2015 Company Name － City State Maintained up-to-date knowledge store policies regarding payments, returns exchanges. Prevented store losses using awareness, attention detail integrity. Worked team member performing cashier duties, product assistance cleaning. Expressed appreciation invited customers return store. Assisted customers store product complaints. Guaranteed positive customer experiences resolved customer complaints. Recommended, selected helped locate merchandise based customer needs desires. Informed customers sales promotions friendly engaging manner. Stocked rotated inventory regularly. Organized store returning merchandise proper place. Replenished merchandise shelves items stockroom ensure product availability customers. Listened customer needs preferences provide accurate advice. Maintained visually appealing effective displays entire store also keeping showroom clean maintained neat orderly product displays. Retrieved alternate items sizes request. Built customer confidence actively listening concerns giving appropriate feedback. Delivered excellent customer service greeting immediately assisting customer. Healthcare Specialist/Combat Medic March 2013 December 2015 Company Name － City State Provided life support services medical emergencies scene en route hospital. Maintained state readiness alertness assignments. Collected pertinent information patient, family friends, medical records prescriptions. Rapidly assessed whether life threatening criteria present took immediate action. Initiated plans care based patient assessments. Completed mandatory education training classes. Interacted patients, families, hospital staff general public. Evaluated patient care procedural changes effectiveness. Actively maintained up-to-date knowledge applicable state Federal laws regulations. Effective decision-maker high-pressure environments. Frequently commended maintaining safety, respect dignity residents. Provided treatment within scope practice defined state law. Coordinated doctors registered nurses develop care plans patients. Recorded patients' medical history, vital statistics test results medical records. Patrolled areas allowed restricted area access authorized personnel. Ensured proper care victims domestic violence presented urgent care clinic. Educated patients treatments. Instructed patients family members proper discharge care. Tested patients' blood glucose levels. Evaluated terrain recorded topographical information. Crew Member February 2015 April 2015 Company Name － City State Greeted customers, recorded correct orders performed cashiering duties including organizing register supplies. Effectively handled customer complaints special requests, assessed customer needs responded questions, worked customer resolve issues. Provided prompt, efficient, friendly, quality service times. Accurately balanced cash register times. Cleaned restrooms, including scrubbing sinks, toilets, counter-tops mirrors. Uncased new merchandise. Maintained positive working relationship fellow staff management. Cleaned straightened work area. Gathered emptied trash replaced liners Greeted customers, recorded correct orders performed cashiering duties. Bagged merchandise following standard procedures. Hostess January 2016 Company Name － City State Assisted co-workers serving customers Cleaned bars, work areas, tables Cleaned spilled food, drink broken dishes, removed empty bottles trash Gave suggestions menu items info menu items regards customer's individual taste allergy concerns, thanked customers Informed patrons establishment specialties features Greeted guests sat tables waiting areas Inspected dining serving areas ensure cleanliness proper setup Located items requested customers Communicated customers regarding orders, comments, complaints Observed diners anticipate additional needs respond requests Provided guests menus Removed trays stacked dishes return kitchen Responded resident guest complaints regarding food service Answered questions menu selections made recommendations requested. Skillfully anticipated addressed guests' service needs. Regularly inquired member guest satisfaction, anticipated additional needs fulfilled requests. Continually kept carpets floor clear debris. Maintained professional tone times, including peak rush hours. Received frequent customer compliments going beyond normal duties. Facilitated prompt accurate seating service guests. Recorded guest comments complaints, referring customers managers necessary. Education High School Diploma May 2013 Jonesboro High School － City State AFJROTC Drill Team Commander Logistics Personnel *Orchestra *Administrative Office Aide *Chess Club Certifications CPR Certified *Always willing learn something new Skills Administrative, ambulance, Basic, CPR Certified, first aid, inventory, life support, Logistics, Microsoft Office, Office, Personnel, Fast learner, sales, statistics, tables, 65 wpm",HEALTHCARE
"HR DIRECTOR/ADMINISTRATOR Executive Profile A self-motivated individual 20 years' experience successfully managing myriad diverse enterprises. Major strengths include ability rapidly set-up, organize, oversee new offices, provide expert document control, excellent meeting planning skills, ability liaise among diverse entities. Skill Highlights Small business development Project management Leadership/communication skills Employee relations Self-motivated Staff Development Start-UPS Team Player Total quality management Core Accomplishments Project Management: Monitored operation eleven Renewable Wind projects implemented process hiring, documentation control owner contractors, complete set-up office facility site. Monitored expenses ensure exceed budget Human Resources: Structured HR Handbook craft employees project Structured hiring process Mentored trained office staff Operations Management: Managed personnel Liaison owner, contractor, sub-contractor Monitored daily progress field Professional Experience Company Name January 2015 Current HR Director/Administrator Responsible HR department supervising administrative staff trained support staff. Handled hiring payroll. Reviewed invoices appropriate documentation. Managed construction new office Forbes Bros Inc Houston office. Facilitated start company Houston. Company Name January 2013 January 2015 Executive Administrator Responsible preparing reports financial data, training supervising support staff, customer relationships. Prepared bid proposals well administrated daily affairs. Company Name January 2010 January 2013 Senior Administrator Assist development processes support functions within group. Compiled analyzed financial information transmission project. Ensured project contracts bids completed filed time. Reviewed invoices appropriate documentation approval prior payment. Provided master document control coordination several concurrent transmission projects, including information flows among owners, contractors, sub-contractors, utility companies, environmental consultants, landowners, government agencies. Served main point contact contractors L-Con personnel. Provided company HR functionality site. Supervised office staff 15. Site Office Administrator E.ON Climate Renewables 2006-2010 Responsible aspects site office administration E.ON's largest wind power construction site (in Roscoe, TX), comprising 750 MW wind power 2010 employees, contractors, subcontractors. Provided master document control coordination several concurrent wind projects, including information flows owner, contractors, sub-contractors, wind turbine suppliers, utility companies, environmental consultants, landowners, governmental agencies. Served main point contact contractors E.ON personnel. Provided company HR functionality site. Company Name January 2005 January 2006 Administrative Assistant Managed office Airtricity's US flagship Forest Creek Sand Bluff wind farms sites near Big Spring, Texas. Responsibilities included overseeing document control, site office management, site HR needs (including timesheets expense reports), acting meeting planner facilitator periodic staff VIP site visits. Manager House Accounts Total Design Marble Granite 2002-2004 Acted liaison customers sales staff. Established customer service procedures ensure quality. Provided operational expertise day-to-day management business. Supervised staff ten persons, responsibility overseeing installed granite projects quality assurance. Company Name January 2001 January 2002 Administrative Assistant Assistant president company. Responsibilities included insight new business ventures ensure timely completion adherence budget. Set procedures analyzing financial information determine business expansion strategies. Education University New Mexico BA Business/Finance Business/Finance Volunteer- Food Bank member Chamber Commence Skills administrative, budget, contracts, customer service, documentation, expense reports, financial, government, hiring, HR, Office, office administration, office management, payroll, personnel, processes, proposals, quality, quality assurance, Roscoe, sales, supervising, transmission",HR
"INFORMATION TECHNOLOGY SPECIALIST Career Overview Permanent Certifications ITNW 1458 CompTIA Network+ ITMT 1350 MS 70-270 Managing Maintaining MS Windows 2003 Environment ITMT 1355 Server 2003 Network Infrastructure ITMT 1400 MS 70-270 Implementing Supporting MS Windows XP Professional Job Related Microsoft Certified IT Professional (MCITP) Apr 2012 Training: CompTIA Security+ Certified Professional (Mar 2010) Microsoft Certified Professional (MCP) Oct 2008 CompTIA Network+ Certified Professional (May 2008) CompTIA A+ Certified Professional (Apr 2008) Language Language Spoken Written Read Skills: Spanish Advanced Advanced Advanced References: Name Employer Title Phone Email William 407th AFSB Supervisor 254-287-7798 william.cook2@conus.army.mil Cook (*) Mr. John First Army Chief, 254-553-5006 Ciesiolka Division West Information (*) Systems 8 9 9/2/2015 7:58 AM USAJOBS Resumes https://my.usajobs.gov/Applicant/Resume/ListResumes Name Employer Title Phone Email Division Leonard DEFENSE IT Manager 714-385-4605 Flemons CONTRACT (*) MANAGEMENT leonard.flemons@dcma.mil Work Experience Company Name May 2012 Current Information Technology Specialist City State Indicates professional reference. October 2009 May 2012 Salary: 65,150.00 USD Per Year Hours per week: 40 G6, IT Specialist (CUSTSPT) (This federal job Served systems administrator First Army Division West Command Staff. Administered 800 NIPR workstations, 300 SIPR workstations 100 ARNET workstations. This includes hardware, software, Local Area Network (LAN)and Wide Area Network (WAN) infrastructures. Monitored system resources, installation integration systems fixes workarounds, updates, enhancements, including performance, capacity, availability, serviceability, recoverability. Maintained systems configuration well resolving IT equipment/software interfaces interoperability problems. Performed customer service help desk/IT support operations technical assistance First Army Division West command staff. Diagnosed resolved problems response customer trouble tickets. Recieved, responded provides resolutions variety help desk calls/tickets. A thorough understanding ability manipulate, features Microsoft Shared Point, XML, HTML, SQL, C++, VB08/10, Visio, Adobe CS5 Dreamweaver Microsoft Management Console registry settings. Ensured availability telephones, emails, Local Area Network (LAN). Exceled troubleshooting software hardware issues microcomputers peripheral devices. This includes scanners, digital senders, printers, video telecommunication's equipment. Maintained MS active directory user accounts Microsoft exchange Outlook accounts. Participated planning execution unit systems testing, installing applications images remotely, providing technical support execution problems, troubleshooting applications packages, modifying applications necessary. Reconfigured file structures; used knowledge Windows XP, Vista Win 7 operating systems, include Microsoft Management Console (MMC) ensuring systems configured according policy. Frequently trained IMOs Desktop Management functions enhance. 4 9 9/2/2015 7:58 AM. USAJOBS Resumes https://my.usajobs.gov/Applicant/Resume/ListResumes knowledge Army NEC policies, thus affording ability accomplish duties effectively. Executed variety database utility functions. Updated user manuals, authentication procedures, systems administrator functions, related IT security features. In accomplishing assignments, ensures rigorous application information security/information assurance policies, principles, practices. Developed IA reporting requirements submission higher-level management, required Maintained continuing awareness technical changes areas equipment technology software development. Managed Unit's Active Directory Share Server 600 Gb share space. Served Active Directory (AD) Manager System Administrator multiple servers complex networked environment. Maintained Microsoft Exchange primary backup servers provide email full backup disaster recovery capabilities. Supervisor: Mr. John Ciesiolka (254-553-5006) Okay contact Supervisor: Yes 407th AFSB/ Vista International Operations. January 2009 September 2009 IT Network System Administrator II City State 65,000.00 USD Per Year Hours per week: 40 Served part units S-6 Brigade level office duties Network Computer Systems Administrator. Directly responsible design, install, support organizations computer systems well local-area networks (LAN), wide-area networks (WAN), network segments, internet intranet systems. Supported logistics systems client notebooks, workstations, scanners, digital senders, fax machines, copiers printers. Developed system usage policies server administration procedures. 5 9 9/2/2015 7:58 AM USAJOBS Resumes https://my.usajobs.gov/Applicant/Resume/ListResumes Created, tested, deployed group policy objects (GPO) within AD. Responded system failures determining cause taking corrective action address issue. Maintained systems tables, directories, security files, indices.- Developed modifies databases. Performed database queries file transfers using SQL. Installed new software releases, system upgrades, evaluates installs patches resolves software related problems. Established maintain user group accounts permissions. Develops tests system disaster recovery plans. Troubleshot wide variety user difficulties desktop computer hardware, software, peripherals, network/ telecommunication lines. Coordinated installation NEC establish domain mail accounts. Participated design, development, modification logistics automated systems. Daily duties also include responsible maintaining network efficiency; monitors adjusts performance existing networks continually survey current computer site determine future network needs. Performs customer service help desk/IT support operations technical assistance 800 users. As required, plans, coordinates, implements organizations information security. In addition, conducted customer support studies recommended necessary IT action pertinent aspects customer support. Maintained systems configuration well resolving IT equipment/software interfaces interoperability problems. Help desk/IT support duties. Participated planning execution unit systems testing, installing applications images remotely, providing technical support execution problems, troubleshooting applications packages. Used IT knowledge, skills, abilities quickly effectively troubleshoot access permissions computers. Managed video teleconference (VTC) suite unclassified classified 6 9 9/2/2015 7:58 AM USAJOBS Resumes https://my.usajobs.gov/Applicant/Resume/ListResumes access. Managed unit's SharePoint site, control access, developed established policies accounts, trained users Supervisor: William Cook (254-287-6841) Okay contact Supervisor: Yes. Company Name October 2005 August 2008 First Sergeant City State Salary: 55,000.00 USD Per Year Hours per week: 70 Over 5 years Top management experience. Led multi-functional unit 120 team members billions dollars worth equipment combat Operation Enduring Freedom (Afghanistan) Operation Iraqi Freedom (Iraq) Company Senior Non-Commissioned Officer served administrative liaison services, top management, outside agencies Coordinated operational administrative duties required company's mission Supervised operations performance Battalion Level Information Systems/Communication Shop (S-6) Senior advisor Company commander resource manager Headquarters Company Directly responsible managing implementing Company's administrative, standards, policies Training. Supervisor: Paul Mercator (254-288-0527) Okay contact Supervisor: Yes. Education Training Texas A M University Central Texas 08/2011 Master's Degree City State United States GPA: GPA: 3.80 GPA: 3.80 Credits Earned: 36 Semester hours Masters Sciences Information Systems Information Systems Central Texas College 12/2008 United States Technical Occupational Certificate City State GPA: GPA: 4.0 GPA: 4.0 Credits Earned: 18 Quarter hours 9/2/2015 Microsoft System Administrator Relevant Coursework, Licenses Certifications: ITNW 2435 CompTIA A+ Harware Software ITNW 1458 CompTIA Network+ 7 9 USAJOBS Resumes https://my.usajobs.gov/Applicant/Resume/ListResumes ITMT 1350 MS 70-270 Managing Maintaining MS Windows 2003 Environment ITMT 1355 Server 2003 Network Infrastructure ITMT 1400 MS 70-270 Implementing Supporting MS Windows XP Professional Saint Leo University 10/2007 Bachelor's Degree City State United States GPA: GPA: 3.25 GPA: 4.0 GPA: 3.25 GPA: 4.0 Bachelor Science Computer Information Systems Computer Information Systems Successfully completed following computer courses Saint Leo University: COM-130 PC applications COM-207 Programming C/C+ COM-208 Programming Visual Basic COM-230 Spreadsheet Applications COM-312 Computer Architecture COM-315 Decision Support Systems COM-320 Systems Analysis COM-410 Database Concepts Programming COM-415 Network Theory Design COM-498 Information Resource Management COM-499 Computer Information Systems Exam Successfully completed following computer courses Central Texas College: ITNW 2435 CompTIA A+ Harware Software Interests May 2005) superior leadership skills deployment Afghanistan support Operation Enduring Freedom. 9 9 9/2/2015 7:58 AM Additional Information Additional Awarded Achievement Medal outstanding civilian service Information: assigned First Division West Awarded Legion Merit award (Jun 1986 Aug 2008) 22 years dedication, loyalty selfless service nation people United States America Awarded Bronze Star Medal (1 Sep 2006 ­ 15 Dec 2007) outstanding leadership recent 15 month deployment Iraq support Operation Iraqi Freedom. Awarded Bronze Star Medal (1 Apr 2004 ­ 1 May 2005) superior leadership skills deployment Afghanistan support Operation Enduring Freedom. 9 9 9/2/2015 7:58 AM Skills A+, A+ Certified, Active Directory, administrative, administrative duties, Adobe, Dreamweaver, AD, Army, Agency, automation, backup, basic, C, C+, C++, COM, hardware configuration, computer hardware, hardware, configuration management, consulting, CONTRACT MANAGEMENT, Contract Management, copying, client, customer service, customer support, databases, Database, Decision Support, disaster recovery, Email, equipment installation, XML, fax machines, features, functional, Help desk, HTML, information security, Information Systems, Information Systems, Information Technology, information technology, computer support, IT support, Local Area Network, Local Area Networks, Local Area Network, LAN, notebooks, leadership, logistics, Managing, Mercator, microcomputers, access, Microsoft Certified Professional, MCP, Microsoft Certified, exchange, Microsoft Exchange, mail, Office, Outlook, SharePoint, share point, MS Windows, Win 7, Windows 2000, Windows XP, MS Windows XP, monitors, NEC, network administrator, Network, networks, Novell, Oct, operating systems, ORACLE, organizational, peripherals, personnel, copiers, policies, PR, printers, processes, Programming, project management, Read, repairs, reporting, safety, scanners, servers, software development, software troubleshooting, Spanish, Spreadsheet, SQL, strategic, Supervisor, System Administrator, systems administration, Systems Analysis, systems development, tables, technical support, technical assistance, user manuals, telecommunications, telecommunication, telephones, Phone, troubleshoot, troubleshooting, unique, upgrades, video, Visio, Vista, Visual Basic, Wide Area Network (WAN), WAN, workflow, Written",INFORMATION-TECHNOLOGY
"QUALITY ANALYST/SENIOR RECORD KEEPING SPECIALIST Summary Administrative professional eager leverage 20 years experience business management degree secure higher level position demonstrate leadership skills. Highly organized, efficient skilled variety office support tasks. Professional Highlights Creates vision performing art shows acquires appropriate facilities expected guests. Motivates manages teams targeted outcomes. Recruit supervise associates ensure effective mentoring performers. Lead coach upwards 60 performers per venue. Oversees record keeping. Handles approval budgets, payroll accounts, costume selections, stage sets, playbills press releases purchases insurance contracts required facility rentals. Reviews approves rental contracts vendors, captures sales records ticket type orders, manages timelines schedules. Procedure development Personable Team building Relationship building Flexible Dedicated Client relationships Troubleshooting problem solving Productivity improvement specialist Quality assurance control Organized Results-oriented Cost reduction containment Experience May 2010 Company Name City State Quality Analyst/Senior Record Keeping Specialist Excel within deadline-intensive environment, ensuring accurate on-time completion QC related tasks volumes related service level agreements. Provided weekly team building motivate peers toward team mindsets resulting praise management associates. Facilitate team huddle use lean capacity management principles flex workloads Pay-In QC processes. Document standardization processing eliminate waste. Attend daily/weekly meetings related implementation process improvements result problem solving. Assist updating standard operating procedures related Asset Transfer process. Assisted developing visual management boards related four separate processes monitor production capacity management. Responsible researching reporting trends effect work processes; provide effective efficient action plan eliminate waste implement within necessary turn-around time. Tapped projects company-wide. Recognized high-quality work, organizational strengths exceptional customer service delivery related TIAA-CREF Way. January 2007 May 2010 Company Name City State Customer Service Representative Provided quality service customers related asset transfer form requests NIGO resolution. Lead associate NIGO reporting upper management responsible reduction NIGO queues working financial consultants related associates. January 2001 January 2007 Company Name City State Customer Service Representative Acted liaison supervise 15 institutions requesting enrollments information related posting client premiums. Accurately performed calculations related gains losses. Performed rollover/transfer payments contracts serve client requests. Processed refund payments reconciliation unclaimed payments. January 1990 January 2001 Company Name City State Receptionist/Administrative/Telephone Service Counselor Professionally responded telephone/written communication person visits participants institutions regarding payments, eligibility, policy loans individual life insurance products. Received excellent reviews customer service resolution client complaints. March 2004 Current Company Name City State Performing Arts Director/Project Manager Creates vision performing art shows acquires appropriate facilities expected guests. Motivates manages teams targeted outcomes. Recruit supervise associates ensure effective mentoring ofall performers. Lead coach upwards 60 performers per venue. Oversees record keeping. Handles approval budgets, payroll accounts, costume selections, stage sets, playbills press releases purchases insurance contracts required facility rentals. Reviews approves rental contracts vendors, captures sales records ticket type orders, manages timelines schedules. Education University Phoenix City State Pursuant Bachelors Degree Business Management Project Management Business Management Project Management Berkeley College City State Associates Degree Business/Office Administration Business/Office Administration Work History Company Name Company Name Company Name Skills Customer service, people goal-oriented, proven ability mentor coach, verbal written communications",ARTS
"REGIONAL HR BUSINESS PARTNER Human Resources Professional Executive Profile Business-savvy, results-driven, solutions-oriented HR executive, offering 16-year career human resources distinguished commendable performance developing, spearheading, maximizing performance individuals teams. Known driving change championing corporate values, vision, mission. Articulate communicator, fully bilingual English Spanish, proven ability diffuse highly charged situations quickly responding human resources issues providing executive-level support management staff. Demonstrated success orchestrating initiatives address today's business challenges attain revenue goals, control expenses, satisfy customers, attract/retain talent achieving business profitability objectives. Core Competencies Change Management Benefits Administration Succession Planning Organizational Development Leadership Development Coaching Infrastructure Development Operations Workflow Optimization Conflict Resolution Professional Experience 01/2012 Current Regional HR Business Partner Company Name City State 110-year old manufacturing company iconic brand. Report one 4 Regional Vice Presidents company. Work regional business leaders providing innovative HR solutions make business strategies actionable. Provide progressive HR guidelines, ensuring HR programs accordance business needs, local labor laws culture. Partnered Performance Growth, Total Rewards Harley-Davidson University Centers Excellence (COE), well executive management, executing agreed strategic plan support organizational programs. Effectively engage HR Generalists LA Region establish HR strategies designed optimize human resources within business areas. Analyzed business' talent needs participate establishing work unit plans performance measures within region. Administered annual regional HR budget $160K organized annual leadership conference entire region. Successfully led implemented company HR processes within regional offices performance management system, Global Tuition Program, Gallup Engagement Surveys, Leadership Trainings, Employee Purchase Plans resulting 2nd highest company engagement scores 2012 2013. Achieved 100% hiring goals maintaining lowest recruiting cost regions. Reorganized aligned market positions within subsidiaries savings $2.3M year total SG A budget. Developed implemented company Immigration Policy changing new immigration process provider reduced process time 45% saving average 25% per visa filed. 01/2008 10/2011 HR Manager Company Name City State Responsible development implementation corporate HR plans policies support business plan, ensuring HR regulatory legal compliance. Carried broad range HR functions, including employee recruitment training, benefits administration, well overseeing disciplinary action managing HR records. Conceived developed series innovative HR programs, service leadership initiatives, including comprehensive supervisory training performance-based incentive compensation programs. Successfully established maintained strong functional HR team effective training, coaching, planning, team building. Restructured benefits program consolidating providers renegotiating contracts, successfully maintaining benefit costs 1% increase premium previous year saving company $70K. Cited driving force behind 35% reduction payroll processing liability identifying $300K payroll savings implementation integrated ADP HRIS System. Recognized achieving voluntary turnover rate 3% introducing new employee orientation individualized training, resulting 97% satisfaction record. Led succession planning initiatives, resulting projected reduction hiring expenses approximately 30% next 5 years. 09/2007 09/2008 District HR Manager Company Name City State Inspired retained high-performing diverse workforce district, building upon foundation success key member store management team, Administered effective management execution learning, career development, employment practices, recognition reward, staffing, performance management systems, compliance programs, fostering positive associate relations environment. Conducted thorough employee investigations alleged reported cases sexual harassment, discrimination, criminal policy violations resulted reduction 35% employee lawsuits filed within district. Pioneered initiatives monitor manage performance reviews department supervisors hourly associates, including rating, written reviews, pay increases input. Yielded $350K district-wide reduction recruitment expenses spearheading internal recruitment function. Successfully achieved 100% monthly completion associate training development, 401K enrollment, fulfillment AAP Goals district. Acknowledged driving reduction sexual harassment claims much 20% within first 6 months training. 01/1999 01/2007 HR Manager Company Name City State Provided consultative direction ground floor HR infrastructure organizational efficiency start-up company multiple, high-profile client projects, Panasonic, LeapFrog, AIG. Oversaw development compensation functions including job analysis, salary administration, job evaluation system key business partner leadership team. Education Certifications 2005 Master Science Leadership/Management NOVA SOUTHEASTERN UNIVERSITY City State Leadership/Management 1997 Bachelor Arts Human Services ST. THOMAS UNIVERSITY City State Human Services 2013 Continuing Education/coursework: PROJECT MANAGEMENT METHODOLOGY ASSOCIATE CERTIFICATE SIX SIGMA YELLOW BELT CERTIFIED Code Business Conduct Training Anti-Bribery Anti-Harassment Training Professional Affiliations Society Human Resources Management (SHRM) Florida Human Resource Planning Society (FHRPS) Greater Miami Society Human Resources Management (GMSHRM) Technical Skills PeopleSoft, Microsoft Office Suite, ADP, SAP Languages Bilingual: Spanish/English",HR
"D2B SALES Career Overview Highly enthusiastic customer service professional 10 years client interface experience.Reliable Customer Service Representative extensive track record demanding sales account management environments.Dedicated Customer Service Representative motivated maintain customer satisfaction contribute company success. Core Strengths Strong organizational skills Active listening skills Seasoned conflict resolution Sharp problem solver Courteous demeanor Energetic work attitude Customer service expert Telecommunication skills Adaptive team player Opening/closing procedures Accomplishments Customer Assistance Worked company systems Live Support diligently completed assigned tasks, working overtime needed. Customer Service Researched, calmed rapidly resolved client conflicts prevent loss key accounts. Sales Consistently generated additional revenue skilled sales techniques. Work Experience D2B Sales May 2015 Company Name － City State Developed highly empathetic client relationships earned reputation exceeding sales goals.Achieved high sales percentage consultative, value-focused customer service approach. Customer Service Sep 2013 Company Name － City State Maintained up-to-date knowledge store policies regarding payments, returns exchanges.Created new processes systems increasing customer service satisfaction. Customer Service Rep Sep 2013 May 2015 Company Name － City State Prevented store losses using awareness, attention detail integrity.Maintained up-to-date knowledge store policies regarding payments, returns exchanges.Created new processes systems increasing customer service satisfaction.Developed highly empathetic client relationships earned reputation exceeding sales goals.Achieved high sales percentage consultative, value-focused customer service approach.Managed quality communication, customer support product representation client.Worked strict deadlines responded service requests emergency call-outs.Interacted customers retail buyers follow-up shipping statuses expedited orders.Assisted customers store product complaints.Guaranteed positive customer experiences resolved customer complaints.Accurately logged daily shipping receiving orders.Kept abreast rapidly evolving technology. Trainer New Hire Customer Service Specialist Jan 2000 Jan 2006 Company Name － City State MS Office power-user additional proficiencies assorted 2001-2010 databases. Provided telephone, online face-to-face customer service/support within Awards high-volume call centers (handling average 95 calls/internet inquiries daily), busy retail customer service desks five-star resorts. Top Performer Award, 2008, 2009 Six-Time Employee Pe rformance Re vie w Exce rpts Month, 2004 2006 second year row, Tracy top performer team For Five Service Star &exceeded call metrics goals 15% ...excellent communication, Awards, 2000 2004 technical support troubleshooting skills excels working independently fast-paced environment become 1 trainer Compute r Skills new hires (2000, 2002, 2003&2006 Performance Review, Drakes Janitorial Service.) Word, Excel, PowerPoint, &Tracy exemplifies excellent customer service consistently thinks outside Access, Outlook, ACT!, SQL box finds creative ways solve customer problems Identifies opportunities increase customer retention satisfaction Mission State nt use up/cross-selling strategies excellent communication skills Strive exceed &well organized, ability multitask prioritize workload customer/ employer documents detail interactions customers (2005 Performance expectations delivering Handles demands high-volume customer service desk ease second-to-none service. exemplary customer service complaint handling skills &dedicated Maintain customer centricity initiatives &Our guests routinely rave above-and-beyond service interactions, always personalized attention receive Tracy highly resourceful putting customer first. consummate customer service professional Trained 95 new employees quarterly. Educational Background ASSOCIATE OF SCIENCE DEGREE X-Ray Science 2003 HIGHTECHINSTITU － City State Coursework Business Administration Organizational DevelopmentCoursework Business, Marketing Communications Skills ACT!, Call Center, CL, com, excellent communication, excellent customer service, Customer Service, customer care, customer care, databases, Documentation, fast, Access, Excel, MS Office, Outlook, PowerPoint, 2000, nt, Word, problem solving, relationship building, retail, Selling, Sales Support, SQL, SUPERVISOR, technical support, User Support, telephone, trainer, Troubleshooting, well organized",SALES
"ADMINISTRATIVE ASSISTANT DIRECTOR HUMAN RESOURCES MANAGER PRODUCTION MANAGER ENGINEERING MANAGER Summary Dedicated focused Administrative Assistant excels prioritizing, completing multiple tasks simultaneously, following achieve project goals. Highlights Microsoft Office Proficiency KRONOS Internet Software Microsoft Word/PowerPoint/Excel Office Management Microsoft Access Organizing Meetings/Materials Preparation LotusNotes Microsoft Outlook Email Planning Facilitating Large Events SAP Managing Confidential Records PeopleSoft Employee Benefits Counseling Registrar Arranging Domestic/International Travel Oral Written Communication SAP Site Security Skilled Proofreader Training Instruction Excel spreadsheets Meticulous attention detail Results-oriented Self-directed Professional mature Strong problem solver Resourceful Business writing Dedicated team player Strong interpersonal skills Understands grammar Meeting planning Report writing Report development Schedule management Self-starter Executive presentation development Accomplishments Experience Administrative Assistant Director, Human Resources Manager, Production Manager, Engineering Manager, Technical Services Manager, Information Technology Manager January 2012 January 2015 Company Name － City State Provided administrative support production departments, IT, Human Resources. Using proprietary software interfaced SAP, created purchase requisitions, work orders, goods receipts. Established maintained complete files records. Composed typed reports correspondence. Established maintained personnel files. Responded inquiries employees. Generated travel expense reports. Generated maintained confidential employee personnel files. Organized meetings prepared training materials. SAP Site Security Administrator/SAP Training Records Coordinator January 2004 January 2009 Company Name － City State Supported Human Resources functions. Generated reports PeopleSoft site's Access personnel database. Compiled statistics site Safety Report. Planned managed Excellence Recognition Awards program GSK Service Awards Program. Entered training data Registrar wrote user manual process. Using SAP, entered purchase requisitions work orders. Generated maintained training records Access Training Database 150+ end users. Generated amended Production Access Request Forms 150+ end users. Created amended MERPS Radio Frequency User Request Forms 75+ end users. Delivered system security authorization failure training. Created maintained SAP User Master Records 150 end users. Diagnosed resolved SAP access problems related authorization failures. Raised, resolved, closed Remedy tickets. Made domestic international travel arrangements. Generated travel expense reports. Created maintained local site organization chart. Processed invoices. Generated maintained confidential employee personnel files. Organized meetings prepared training materials. Expedited tuition reimbursements employees. Served Ergonomics Team six years. Selected Senior Management, due demonstrated knowledge SAP organization coupled ability readily train end users, serve SAP Site Security Administrator/SAP Training Records Coordinator. Administrative Assistant January 1998 January 2009 Company Name － City State Computer Instructor January 1996 January 2001 Company Name － City State position provided instruction use Microsoft Word Excel software packages. Also taught course entitled “Introduction Computers via Microsoft Windows.”. Administrative Assistant January 1996 January 1997 Company Name － City State Provided general secretarial accounts payable services. Department Secretary/Office Manager Payroll Clerk Compensation Assistant January 1989 January 1995 Company Name － City State Within 1,750 employee organization, prepared letters, reports, documents rough copy transcription composition. Entered retrieved information computer databases. Analyzed industry data identify needs opportunities BRMC provide products services area businesses. Established maintained complete files records. Maintained departmental calendars. Processed changes employees' personnel records computer data base. Provided training Management Orientation Program participants. Calculated wage increases. Composed typed reports correspondence. Established maintained personnel files. Responded inquiries employees. Secretary January 1988 January 1989 Company Name － City State Charged general secretarial duties including answering phones, processing mail, filing, receiving visitors scheduling appointments. Entered retrieved resume information computer data bases. Managed itineraries candidates, including scheduling interviews presentations, making lodging travel arrangements. Prepared employment requisitions vacancies announcements open non-exempt positions. Made arrangements on- off-site training development activities, including reserving meeting rooms securing equipment. Assisted preparation company newsletter. Organization 1,700 employees. Employee Benefits Assistant January 1979 January 1988 Company Name － City State Communicated plans employees. Established maintained enrollment records payroll system, prepared required plan reports. Administered Group's Service Recognition program, including organizing Service Awards Banquet. Served liaison area hospitals blood donor program. Education Diploma Virginia High School － City State Skills accounts payable, administrative support, Benefits, Oral, Counseling, databases, data base, Database, Email, Senior Management, filing, Forms, Human Resources, instruction, Internet Software, KRONOS, letters, LotusNotes, Managing, Materials, Meetings, Access, Microsoft Access, Excel, mail, Microsoft Outlook, PowerPoint, Microsoft Windows, Microsoft Word, newsletter, Office Management, Organizing, payroll, PeopleSoft, personnel, presentations, Proofreader, Radio, receiving, Safety, SAP, scheduling, secretarial, statistics, answering phones, training materials, transcription, travel arrangements, Written Communication, composition",INFORMATION-TECHNOLOGY
"CLINICAL STUDY COORDINATOR II Professional Background Clinical professional proven ability work diverse clients staff. Recognized capacity learn willingness take new challenges responsibilities. Interested advancing personally professionally Clinical Research field. Skill Highlights Microsoft Office applications Proficiency multiple CTMS, eCRF, EDC, IWRS/IXRS platforms Professional Experience Clinical Study Coordinator II October 2015 Current Company Name － City State Coordinate clinical trials Surgical Research department primary focus Cardiovascular Vascular device related studies. Communicate closely surgical staff, pharmaceutical companies, surgical device manufacturers contract research organizations. Author informed patient consent forms clinical trials, accordance Internal Review Board (IRB) trial sponsor standards. Monitor studies ensure continued compliance federal IRB regulations. Author IRB clinical trial submission, planned changed, continuation end study forms. Collect data patient medical records, examinations procedures, prepare complete sponsor's clinical report forms. Monitor document AE SAE occurence submission appropriate entities. Responsible device drug accountability study. Communicate closely hospital pharmaceutical service ensure adherence pharmacy ans sponsor protocols. Introduced department efficient improved patient payment process. Created department wide documents improve trial efficiency including AE SAE monitoring source documents, proof patient payment forms, temperature monitoring logs drug/device storage. Assisted trained fellow staff use Epic EHR/EMR systems. Clinical Research Coordinator I November 2014 October 2015 Company Name － City State Coordinated pharmaceutical Phase II, III, IV clinical trials across multiple therapeutic areas, collaborating closely physicians staff, representatives pharmaceutical companies, contract research organizations academic institutions. Developed materials tools necessary appropriately carry study procedures including source document development, study timelines study related procedure strategies execution plans. Interviewed recruited patients studies following protocols established jointly study staff project sponsors. Ensured materials clinical trial protocol available subject enrollment properly maintained. Maintained extensive patient contact, via telephone written correspondence. Monitored patients track follow-up visits, record AE SAE's patient outcomes. Performeded specimen collection, processing shipment biological specimens. Experience multiple therapeutic areas including: Asthma, COPD, Women's Health, Hyperlipidemia, Gastrointestinal, Gout, Diabetes, Immunology Vaccine trial studies. Exercise Specialist July 2013 October 2014 Company Name － City State Supervised exercise sessions phase II III cardiac rehabilitation patients, including monitoring cardiac telemetry unit, response exercise, patient safety. Conducted patient orientations, prescribe cardiovascular strength training exercise tailored individual needs patient. Provided developed educational services materials. Oversaw student internship program, develop educational materials, assess student learning. Performed clerical duties including billing, insurance verification patient registration. Cardiovascular Medical Technician July 2013 March 2014 Company Name － City State Conducted noninvasive cardiovascular testing procedures including; exercise pharmacologic stress echos, exercise pharmacologic nuclear stress tests tilt table testing. Prepared patients 24-hour holter 30-day event monitor services, conducted inpatient outpatient ECGs. Exercise Specialist May 2013 October 2013 Company Name － City State Consulted patients exercise health promoting behavior. Designed customized training programs addressed health problems, risk factor modification, specific injuries/physical limitations, fitness goals. Performed analyzed DEXA body composition scans. Fitness Specialist January 2013 May 2013 Company Name － City State Taught group exercise classes senior independent, assisted, Alzheimer/dementia residents promote functional, aerobic, strength flexibility benefits. Provided individualized exercise instruction requested residents based goals needs. Monitored wellness center promoted participated resident activity department events. Fitness Specialist December 2012 August 2013 Company Name － City State Measured clients' fitness completing comprehensive fitness evaluations acquiring physician clearances based risk stratification needed. Designed customized client programs meet individual fitness needs. Served point reference fitness expertise within facility. Clinical Exercise Physiologist Intern July 2012 January 2013 Company Name － City State Clinical Exercise Physiologist Intern September 2010 November 2010 Company Name － City State Group Exercise Class Coordinator/Instructor April 2010 June 2011 Company Name － City State In charge overall efficiency class procedures including: instructor replacement training, class scheduling cancellation, emergency procedures, documentation organization paperwork class supplies. Led exercise groups 40 participants aged 50 years older; Educated participants proper exercise form health benefits; Endorsed local community health promotion programs. Education Training Master Science Clinical Exercise Physiology June 2012 Ohio University － City State Clinical Exercise Physiology Graduate Recruitment Scholarship Recipient Student Exercise Physiologist O'Bleness Memorial Hospital Heartworks Cardiac Rehab Student Fitness Specialist Ohio University WellWorks Fitness Center WellWorks Risk Reduction Program Health Coach/Personal Trainer Bachelor Science Kinesiology May 2011 Michigan State University － City State Specializations Health Promotion Bioethics Humanities Member Phi Epsilon Kappa, Academic Fraternity Kinesiology Students Student Teaching Assistant Cadaver Anatomy Lab 2011-2012 Certifications BLS Healthcare Provider Completion Phlebotomy Skills Healthcare Professional Course CITI GCP Certified IATA Certified Skills Academic, administrative support, agency, back-up, benefits, billing, Cancer, clerical, clinical research, Coach, Oral, community health, client, clients, data collection, Diabetes, documentation, educational materials, functional, GCP, HR, Immunology, instruction, instructor, insurance, managing, Market, materials, Microsoft Office applications, Page, patient safety, Phlebotomy, Physiologist, prescribe, processes, promotion, protocols, Recruitment, rehabilitation, Safety, scheduling, specimen collection, Surgery, telemetry, Therapy, Trainer, training programs, Vaccine, composition",FITNESS
"TEACHER Experience 08/2015 07/2017 Teacher Company Name － City State Implement instructional activities contributing meaningful learning experiences. Prepare syllabi detailed lesson plans based course standards objectives. Communicate effectively, orally writing, students, parents, professionals regular basis. Established maintained cooperative working relationships students, parents, co-workers. Collaborate peers enhance instructional environment. 05/2014 Current Social Services Specialist Company Name － City State Ensure new mothers necessary supplies resources needed safe newborn discharge. Arrange newborn maternal appointments primary providers follow- care. Coordinate, assess, evaluate patients specific needs facilitate discharge planning. Provide community referrals agencies resources ensure continuity care. Prepare case records including nature problems, patient family needs, final disposition patient referrals/services arranged patient. Arrange required durable medical equipment ensure patient's continuity care. 01/2014 05/2014 Social Work Intern Company Name － City State Under supervision, coordinate, assess, evaluate patients specific needs facilitate discharge planning. Under supervision, provide community referrals agencies resources ensure continuity care. Under supervision, prepare case records including nature problems, patient family needs, final disposition patient referrals/services arranged patient. Education Training May 2014 Bachelor Arts Psychology Warner University － City State Psychology 2014 Bachelor Arts Social Work Nova Southeastern University － City State Social Work Present Master Science Forensic Psychology Legal Systems Southeastern University － City State Forensic Psychology Legal Systems Master Social Work Clinical In Progress I student-athlete softball scholarship. I received Bright Futures Scholarship maintained GPA required NAIA student-athlete. Honors: Alpha Lambda Delta Honors Society, Phi Alpha Honors Society, Pi Gamma Mu Honors society, Magna Cum Laude Honors Society, Dean's list 2010-2014, Academic All-Conference team 2012-2013 2013-2014. Skills discharge planning, lesson plans, evaluate patients, supervision Activities Honors National Association Social Workers (NASW) Vice President Social Work Psychology Student Association Warner University 2013- 2014 Phi Alpha Chapter President 2013- 2014",TEACHER
"TECHNICAL DESIGNER Career Overview ● Having 8.5 years IT experience Software developer Java/J2EE Technologies ● At present Technical Designer Tata Consultancy Services ● Knowledge working Designing, Coding Unit Testing, Coding Spring 3, jQuery, Bootstrap, JPA, Struts, Core Java, JSP, EJB, XML, PL SQL ● Sun Certified Java Programmer 1.6 ● Solid experience Agile development ● Thorough understanding Object Oriented Methodology Design Patterns. ● Proficiency developing web based applications using Java/J2EE ● Knowledge working WebServices. ● Exposure Automation domain Building Solution ● Looking ahead great career fair working environment opportunities grow. Qualifications Designing, Coding Unit Testing, Coding Spring 3, jQuery, Bootstrap, JPA, Struts, Core Java, JSP, EJB, XML, PLSQL *Tools: Eclipse 4, Confluence UML, Git, Rally Work Experience Technical Designer February 2011 Current Company Name － City State Software Engineer January 2010 January 2011 Company Name － City FXO (FedEx Office) Client FedEx Environment Java 6.0, Web Services, Hibernate, EJB, XML. Team Size 25 Tools Subversion, Eclipse Database MySQL Server Servers JBOSS Description: The FedEx office project currently built upon printing shipping services logistics segment. This application mainly focused printing different kind printing services end customers like Print send documents binging, folding, etc. And print done document provided FXO also provides flexibility user ship document track it. Roles Responsibilities Involved Analysis Design discussion process enhancement features. Involved developing Struts code. Involved Requirement gathering. Used PMD Findbugs tools. Bug Fixing. Unit Testing. Software Engineer October 2006 January 2010 Company Name － City Java 6.0, Hibernate, Struts, UML, Niagara AX, XML Team Size 20 Tools Subversion, Rhapsody, Eclipse, UDS Database SQL express Description: The iCon3 tool integrated tool set spanning initial system estimate quotation, system engineering, controller programming, supervisor software configuration, commissioning service; 'end-to-end' BMS tool. In addition iCon3 tool interface HBS's business systems purchasing project management. The vision iCon3 tool focus reducing labor hours required design, estimate, engineer, commission service building automation system. Labor hours reduced applying automation various levels object model, reduces overall complexity especially project estimation, engineering commissioning phases. The vision iCon3 tool focus system configuration minimize need engineer control applications. This accomplished providing various configurable models, covers almost kind application. The final goal iCon3 tool analyze drawings provided estimation phase. The tool suggest solutions, provide optimized cost calculation generate bid specification. During engineering phase, solutions reused configured according customer specification. Only off-standard solutions require engineering labor. During commissioning phase, new innovative technology, based Tridium AX platform, reduce labor travel costs. Roles Responsibilities Involved Analysis Design discussion process. Involved Requirement gathering. Involved weekly Track meetings MR Involved developing prototypes Involved integration Axis JBOSS coding Unit Testing. Secondary CM Focal project. SEI Environment Spring, Java 6.0, EJB, XML, PLSQL Team Size 20 Tools Git, Eclipse, Rally, UML, Confluence Database Oracle 11i Servers Weblogic 10 Description: SEI (NASDAQ: SEIC) leading global provider asset management, investment processing, investment operations solutions institutional personal wealth management. SEI help private banks, investment advisors, investment managers, institutional investors affluent individuals create manage wealth. Roles Responsibilities Involved Analysis Design discussion process enhancement features. Involved developing Struts code. Involved Requirement gathering. Used PMD Findbugs tools. Bug Fixing. Unit Testing. Education Training Bachelor Engineering (B. E Computer Science Engg June-2005 Computer Science Engg aggregate 68% K.L.E's.C.E.T, Belgaum. April-2002 Diploma (10+3), Computer Science Engineering, aggregate 63.2% Govt. Polytechnic, Bijapur. March-1999 S.S.L.C (10th Std), aggregate 79.52% P.D.J High School, Bijapur. Personal Information I interest reading latest technology news Languages English Hindi Kannada Skills asset management, automation, business systems, C, controller, Client, Database, Designing, Eclipse, Eclipse 4, engineer, English, EJB, XML, features, focus, Hindi, Java, Java 6.0, JSP, JBOSS, jQuery, logistics, meetings, Office, MySQL, Oracle, PLSQL, Coding, programming, project management, purchasing, express, Requirement, Servers, shipping, specification, SQL, Struts, supervisor, system configuration, system engineering, UML, vision, wealth management, Weblogic Additional Information INTERESTS I interest reading latest technology news",DESIGNER
"ENGINEERING TECHNICIAN Summary To obtain position field civil engineering technician I apply impart knowledge I gained experience college, well acquire new insight experience application. Accomplishments Home Improvement Projects. Outdoor Sports golfing, hunting, fishing. Experience Company Name August 2007 Current Engineering Technician City State Design/Drafting Design various capital improvement projects including reconstruction, patching, HMA resurfacing, sewer lining/repair, durable pavement markings, sidewalk repair. Responsibilities include providing accurate complete set plans drawn city drafting standard. Drafting software used Microstation GeoPak. Storm Water Utility Assessment Review development within city determine assessment fee based amount impervious area site. Responsibilities include measurement impervious area assessment fee. Software used ArcView Microsoft Access. Surveying Surveying duties include TOPO graphic surveys capital improvement projects survey city infrastructure utilities provide accurate base map drawings. Responsibilities include performing surveying computations processing data. Surveying equipment used Trimble GPS Topcon Total Station. File Maintenance Maintain accurate base map drawings subdivisions, right way parcels, easements, storm sewer, sanitary sewer, fiber optic, street centerlines. Responsibilities include adding assets development progresses correction existing assets survey data collected. Software used ArcView CrateGraph. Company Name April 2006 August 2007 Senior Engineering Technician City State Surveying duties included TOPO graphic surveys, land surveys, construction surveys. Responsibilities include performing surveying computations, processing data, review subdivision plats. Surveying equipment used Ashtec GPS Trimble 5600 Total Station. Construction Inspection Projects I overseen included asphalt resurfacing, street reconstruction, curb reconstruction, storm sewer sanitary sewer reconstruction repairs, construction new subdivisions, drainage way construction. Responsibilities included keeping daily records, measuring quantities, insuring compliance plans specifications. Design/Drafting Design street reconstruction project included street widening, storm sewer reconstruction, sanitary sewer reconstruction, water main reconstruction. I also designed several storm sewer projects. Responsibilities included performing drainage calculations, sizing storm sewer sanitary sewer pipe, meeting design criteria writing specifications project. I also drafted many survey plats section corner certificates. Drafting software used AutoCad Eagle Point. Company Name May 1998 April 2006 Engineering Technician City State Surveying Over 7 years surveying experience including land surveys, TOPO graphic surveys, construction surveys. Responsibilities include performing surveying computations, processing data, drafting, supervision survey crew. Surveying equipment used Trimble GPS Geodimeter total station. Environmental Sampling Over 6 years sampling 7 different sites. Responsibilities include sampling water soil, maintenance bioslurp remediation system, completion chain custodies required paperwork. Construction Inspection Over 3 years construction inspection experience including bridge, bike trail, street, airport runway, asphalt concrete. Responsibilities include keeping daily records, measuring quantities, insuring compliance plans specifications. Stream Gauging Over 2 years stream gauging 4 different river basins, including Iowa, Des Moines, Raccoon, Cedar rivers. Drafting Over 2 years drafting experience including assisting lead drafts person street improvement projects, plat surveys, corner certificate drawings. Drafting software used Microstation. Education University Northern Iowa May 2004 BS Construction Management City State Construction Management Hawkeye Community College May 1998 AAS Civil Construction Engineering Technology City State Civil Construction Engineering Technology Skills ArcView, AutoCad, Drafting, GPS, graphic, Inspection, Microsoft Access, Microstation, File Maintenance, repairs, supervision, surveys, utilities",ENGINEERING
"Ashanique Gray Summary Diligently coordinates warehouse activities keep products moving quickly meet continuous shipping demands. Highly organized leader good program management team-building abilities focused maximizing efficiency performance. Proven track record enforcing best practices fast-paced environments. Skills Mental health assessments Behavior modification Conflict mediation Data analysis reporting Loading unloading trailers Machine operations Team lead Communication skills Structured value must Cleansiness professionalism Experience Express Employment Professionals City State Company Name Jan 2014 May 2021 While working company worked fedex halethorpe Md, Amazon, Dap, Goetes candy company Employed skills crisis intervention help resolve difficult situations. Improved profit margins streamlining operations workflow. Defined strategies created plan achieve ambitious operational objectives. Motivated encouraged team members communicate openly constructively other. Resolved interpersonal conflicts listening, finding common ground building relationships. Demonstrated leadership making improvements work processes helping train others. Palletizing work order packages, operating power jack machine store away orders Scan Sort Training job First Team Staffing City State Company Name Mar 2013 Aug 2020 Authored error-free formal informal business correspondence. Provided insight regarding job duties optimize productivity. Supported executive decision-making reporting metrics recommending actionable improvements. Diminished obstacles saved time, spearheading special projects effective emergency resolution. Trailer load Outbound exbound Scanning Shrink wrapping Machine operations Team lead training individuals needed strength business areas Pick pack production Scanning, shipping, receiving data entry I worked many different warehouse plantations due temp agencys work availability Server, Waiter. Team Lead City State Company Name Sep 2013 Dec 2016 Provided exceptional service 200 customers per day La Fontaine Bleu establishment. Server Busser Cook Cook prep Arranged place settings fresh tablecloths, tableware flowers beautify table. Completed thorough accurate opening closing duties facilitate smooth restaurant operations. Walked among tables refilled water beverage glasses took orders drinks food. Updated repeat customers menu changes new food beverage offerings maintain quality service relationships. Collaborated host, bus person cook serve food beverage options. Operated maintained cleaning equipment tools, including dishwasher, hand wash stations, pot-scrubbing station trash compactor. Met exceeded sales targets consistent basis proactive promotional strategies dessert mentions. Served plated dinners, buffet-style dinners passed hors d'oeuvres parties. Carried appetizer drink trays around [Type] events, maneuvering around guests furniture without spilling. Greeted customers, answered questions recommended specials, wine desserts increase profits. Prepared salads, appetizers set garnish stations assist kitchen staff. Collected dishes promptly course, cleared crumbs glassware, maintained customer satisfaction. Addressed concerns complaints quickly improve service escalated advanced issues management resolution. Greeted arriving guests escorted assigned tables, took drink orders answered questions events. Washed buffet, restaurant banquet items, including silverware, dishes, cooking utensils, equipment displays. Educated guests meals wedding birthday events, answering questions bringing special orders. Welcomed guests personable attitude smile, offering bring beverage orders reviewing menu options. Education Training High School Diploma Chesapeake High School Jun 2012 City Completed continuing education Human Services Social Worker bachelors degree Currently student college I A B student college credits 3.5 Gpa Level Some College (No Degree) Human Services Social Worker CCBC Essex Campus City I working towards bachelors degree I credits Serving society important Accomplishments Consistently maintained high customer satisfaction ratings. Led team achieve improvements work productions, earning recognition upper management financial reward. I trained lead many individuals ages well mentoring therapuetic employees business demands I believe working team efficiently productively. All jobs must done timely organized matter.",CHEF
"SALES Summary When thinking timeline career, numerous bullet points come mind. Whether skill achievement I bring table, one common denominator personal traits fall under: Teamwork. Regardless job I may past, whether music education, recruiting, sales, understanding I existing within/leading team allows clearly understand task hand. Communication number one element successful team. A prolonged lack communication manifest negative environment, number one priority make sure everyone involved page. Highlights 6+ years B2B sales experience. MS Office proficiency Team building expert Proven sales track record Detail-oriented Sales management Sales Purchasing Quotations Accounts receivable Customer service CAD experience Accomplishments Handled highest volume account current employer Developed profitable sales strategy new product longtime customer Project Management Supervised project production efforts ensure projects completed company standards, time within budget constraints. Experience Sales 01/2007 02/2016 Company Name City State Initially hired warehouse manager. Oversaw receiving inventory stock, maintaining stock, well pulling shipping orders needed. Primarily used UPS Worldship ground LTL packages/pallets. Promoted inside sales position 2010 In charge DAR's largest contracted customer. Main responsibilities involve processing large stock orders pulled inventory three different locations well drop ship orders. Responsible replenishing stock needed. Large customer service portion involved account. Fielded technical specification questions conference calls company's customer well end user customer. Coordinated inspections return items either defective, incorrectly supplied meet customer's needs. Purchasing, sales, customer service well quotations fall job description inside sales representative DAR since small family owned business. Strictly defined roles part job. Various situations required different people take various responsibilities communication stages order pivotal success. The quotation process would technical aspect time D.A.R. Calculating yields material needed, required amount labor (what type labor) well appropriate mark-up given product required constant communication employees working fabrication shop. My greatest feeling satisfaction came quoting something never done company turn actual order. Acquired new business longtime customer competitive quotes quick lead times orders. A close attention inventory management resulted quick lead times making sure stock available custom items customer started purchase. Every aspect training inside sales position D.A.R. job. This gives great confidence branch industries given chance. Music Teacher/Camp Counselor 01/2003 01/2007 Company Name City State Began music school receptionist. Duties included informing educating people school's various musical programs along scheduling lessons classes. Later began work counselor Rock Band Camp, I responsible children ages 7-18. The goal throughout week prepare diverse set songs campers perform camp's end week concert. I also taught private drum set lessons several students time. Drumset Teacher 01/2007 01/2008 Company Name City State Students instruction saw progress throughout lesson routine. Areas of.instruction included jazz, rock, Latin, classical percussion. Staffing Coordinator 01/2004 01/2006 Company Name City State Conducted interviews administered drug tests new applicants. Matched skills staff workers appropriate job clients needed. Marketing/advertising mass mailings faxes. Executed payroll duties end pay period. Education BA Business Communications 2012 Chestnut Hill College City State GPA: GPA: 3.40 Business Communications GPA: 3.40 Degree obtained night course schedule allow continue working full time. Extracurricular activities time centered around playing drums Main Line Affair, local area wedding band made point perform charitable organizations e.g. Angels Flight East, Light Night St Baldrick's. Select One Audio/Video Recording Bloomsburg University PA City State USA Audio/Video Recording Skills advertising, competitive, counselor, clients, customer service, faxes, inside sales, instruction, inventory management, inventory, marketing, payroll, purchasing, quick, receiving, receptionist, sales, scheduling, shipping, specification.",SALES
"PROGRAM MANAGER DESIGNER Professional Summary A talented program designer learning specialist experience developing managing curricula across cultural, academic organizational contexts. With background Brain Cognitive Science Learning Design, I bring strong understanding brain functions inform design effective learning experiences. Experienced project manager adept leading projects concept completion high degree cultural competence, run projects seven countries last five years. Skills Program development Intermediate coding R studio, Project management Proficient Salesforce Fluent 4 languages Facilitation Stakeholder Management Research Curriculum development Clear public speaking skills Program evaluation Work History Program Manager Designer 05/2018 08/2019 Company Name – City State Developed internal Learning program upskill new Associates project leads, facilitating 35 classes, 95 satisfaction results resulting 5 associates leading successful projects clients Managed new hires' onboarding onto Social Contract Team leading optimization ramp time, 2 months, scattered onboarding 2 weeks, streamlined onboarding Trained 13 co-facilitators facilitation design thinking resulting facilitating 10 meetings per project improving Social Contract's effectiveness Learner Success Consultant 11/2017 04/2018 Company Name – City State Developed executed end-to-end learner success strategy students taking Human Rights Defenders massive open online course (MOOC) Led evaluation assessments action toolkit Human Rights Defenders MOOC enabled development interventions Provided online learning support 155 students via online learning platform webinars Program Designer 05/2017 10/2017 Company Name – City State Founded designed Dual School, idea incubator program teaching entrepreneurial skills high school students, currently worked 150 students Delaware Received $100,000 grant fund program led grant execution efforts Collaborated school representatives, educators key individuals community support successful program implementation Development Associate Founding Team Member 10/2015 04/2017 Company Name – City State Led early fundraising efforts new Minerva Institute successfully brought 2 multimillion-dollar grants Minerva international students Attended special events, acting representative Minerva Institute making new contacts possible donors resulted 30% increase number donors Learning Consultant 09/2016 01/2017 Company Name – City State Conducted needs analysis understand barriers learning students order achieve student learning goals Collaborated Learning Team develop new MOOC online learning help students successfully complete online courses Kiron, university refugees Developed integrated learning support system within existing technology platform resulting 50 increase student engagement lower attrition rates Education Bachelor's Brain And Cognitive Sciences And Learning Design 04/2019 Minerva Schools At KGI City Innovative university students live work projects six dynamic world cities four years (San Francisco, Berlin, Buenos Aires, Seoul, Hyderabad, London). Thesis: Rethinking Entrepreneurship Education: A Focus Soft Skills. Skills Program development Intermediate coding R studio, Project management Proficient Salesforce Fluent 4 languages Facilitation Stakeholder Management Research Curriculum development Clear public speaking skills Program evaluation Work History Program Manager Designer 05/2018 08/2019 Company Name – City State Developed internal Learning program upskill new Associates project leads, facilitating 35 classes, 95 satisfaction results resulting 5 associates leading successful projects clients Managed new hires' onboarding onto Social Contract Team leading optimization ramp time, 2 months, scattered onboarding 2 weeks, streamlined onboarding Trained 13 co-facilitators facilitation design thinking resulting facilitating 10 meetings per project improving Social Contract's effectiveness Learner Success Consultant 11/2017 04/2018 Company Name – City State Developed executed end-to-end learner success strategy students taking Human Rights Defenders massive open online course (MOOC) Led evaluation assessments action toolkit Human Rights Defenders MOOC enabled development interventions Provided online learning support 155 students via online learning platform webinars Program Designer 05/2017 10/2017 Company Name – City State Founded designed Dual School, idea incubator program teaching entrepreneurial skills high school students, currently worked 150 students Delaware Received $100,000 grant fund program led grant execution efforts Collaborated school representatives, educators key individuals community support successful program implementation Development Associate Founding Team Member 10/2015 04/2017 Company Name – City State Led early fundraising efforts new Minerva Institute successfully brought 2 multimillion-dollar grants Minerva international students Attended special events, acting representative Minerva Institute making new contacts possible donors resulted 30% increase number donors Learning Consultant 09/2016 01/2017 Company Name – City State Conducted needs analysis understand barriers learning students order achieve student learning goals Collaborated Learning Team develop new MOOC online learning help students successfully complete online courses Kiron, university refugees Developed integrated learning support system within existing technology platform resulting 50 increase student engagement lower attrition rates",DESIGNER
"MANAGER, INFORMATION TECHNOLOGY PROJECT MANAGEMENT OFFICE Professional Summary Highly motivated driven Manager Project Management Office (PMO) Currently seeking potential opportunities continue help organizations realize reap benefits formal PMO methodology. Passionate PMO engagement health care, I watched 17 years lacking industry, take hold prove value worth. I pleasure benefit watching three organizations grow blossom teams training growth development methodology fits culture organization. Education Certification B.A Foreign Languages Literatures 1997 VPI SU (Virginia Tech) City State Foreign Languages Literatures Degree Spanish Concentration Management Science -Decision Support Systems Note: Now known Business Information Technology) Certification Project Management Certification 2004 Guilford Technical Comm College City State Project Management Advanced Certificate PMP Certification Project Management Professional 2012 Project Management Institute City State Certification complete renewed 2015 Skill Highlights Highly professional polished PMO Manager Portfolio manager Corporate IT System Implementations, Portfolio manager IT Infrastructure Project Management (new renovation construction related efforts) Excellent communication skills upper echelons leadership team building Currently managing large team Senior Intermediate Project Managers, PMO trained Business Analysts Passion PMO shines work, I strive help others achieve pride profession Excellent skills conflict resolution tense stakeholder meetings High standards personal excellence integrity job well-done Equally high standards high performing Project Management team Skilled Clinical Portfolio Management Assisted division PMO determine best fit PM team Corporate Clinical background Advocate Project Management training skill building; soft skills PM skills equally crucial high performing team. Professional Experience Manager, Information Technology Project Management Office 06/2008 Current Company Name City State Primary role: Manage portfolio PMO projects related Corporate Services manage portfolio Infrastructure related projects. Corporate Services Project portfolio includes systems Lawson, PeopleSoft, API, Centralized Warehouse (Infor/ Lawson tools) non-clinical related applications Infrastructure Project Portfolio includes services related wired wireless networking, intra-facility connectivity, onboarding acquisition health care organizations Managing two teams Project managers specialty field skills work application technical/ infrastructure projects. Monthly governance report portfolio executive committee ensure priority alignment strategic goals still accurate influx projects pipeline, Help PMO Trainer Professional Development Skill building quarterly determine soft skills needed either PMO team. Encourage training leadership skills within team members continue growth improvement professionally team member's unique goals Encourage require PMP Senior level role project managers Monthly resource manager meeting report Information Technology Management resource gaps conflicts projects within clinical portfolio. Work closely EPIC Project Management Office share resources wherever possible particularly related technical dress rehearsal preparation facilities prior go live. Project Manager /Application Systems Analyst III 06/2004 06/2008 Company Name City State Primary Role: Project manager multiple new information technology systems per year, ranging $500k $4M budgets Lead team CIO support encourage ""Application Analyst"" roles attend participate Project Management methodology training beginnings PMO health care High Point Regional Responsible upgrades ongoing software updates multiple API Software tools. (HR/Payroll, Security, Scheduling timekeeping systems) Lead team 60 members crossing clinical corporate areas implement enterprise staff scheduling solution Project manager Radiology Information System complete dictation replacement project Project Manager HR Recruiting system (Halogen) worked HRIS team vendor team negotiate aspects implementation. Upgraded enterprise-wide timekeeping system, including time clocks (API) going client/server web-based application. Included coordination aspects implementation vendor training end users. Systems Analyst II/ Product Manager Vantive (PeopleSoft tool) 05/2001 06/2004 Company Name City State Support Peoplesoft's Vantive application nationwide call center environments. Brought 3 new call centers Vantive system maintained support existing three call centers. Performed 2 full system upgrades managed budget aspects project surrounding upgrade. Support maintained software, making changes requested VB/VBA code resolve differences upgrade. Maintained .NET web version Vantive application external clients submit cases. Worked closely call center managers supervisors, well director nationwide call center, ensure functionality needs call center met. Systems Analyst II/ Project Manager 04/2000 05/2001 Company Name City State Project management Patient Accounting clinical upgrades, support existing modules, maintenance MUMPS database UNIX: IDX Hospital Software package. Oversee related projects Finance Patient Accounting departments, supporting applications issues upgrades financial departments. Help implement new software UNIFY database structure, MedStat software Contract Management Finance Dept. Assisting system-wide upgrade corporate IDX software, required testing documentation methodology required. Project Manager Intermediate /Software Analyst II 12/1998 04/2000 Company Name City State Primary Financial Analyst McKesson HBOC Star Financials, backup McKesson HBOC Clinical system. Helped team perform upgrade new GUI based platform STAR Financials Began studies Project Management Healthcare environment, attended seminars beginning methodology PMO development. Implemented known infancy stages today's EMR document based scanning medical records financial records. Managed project aspects around installation IMNET Electronic Medical Record software MS SQL 7.0 based database. Systems Analyst/ Programmer 05/1998 12/1998 Company Name City State Programmed SQL HBOC Clinical Financial systems, developed various hospital reports Financial departments. Project Manager IMNET Electronic Medical Records software. Learned MSSQL support system help implement Medical Records charting needs, electronic sign-off physician. Skills Manage departmental budget aspects; salaries, training, etc. Manage assist creation portfolio governance Information Technology Systems Budget Manage assist creation Infrastructure budget required projects requiring infrastructure/ construction upgrades Work hand hand Chief Technology Officer, VP Application Support provide C-suite leadership relevant information needed approve annual portfolio Information Technology",INFORMATION-TECHNOLOGY
"DIRECTOR OF OPERATIONS, BPO Executive Summary Results-Focused management professional offering 15 years progressive leadership experience. Transforms high-potential staff outstanding leaders demonstrate creativity savvy critical financial operational success. High-energy Manager successful building motivating dynamic teams. Cultivates company culture staff members feel comfortable voicing questions concerns, well contributing new ideas drive company growth. Core Competencies Operations Management Staff Development Change Management Cross-functional Team Management Complex Problem Solving Calm pressure Computer-Savvy Skilled negotiator Experience Director Operations, BPO 11/2013 04/2015 Company Name City State Responsible 3 Sales Locations (Over 200 employees) managed team 200 professional consisted hiring, training, performance management. Strengthened client relationship client Concentrix. Increased Client revenue 2.2 Million 3 Million monthly basis. Surpassed revenue goals four consecutive quarters. Over 6 Basis points improvement conversion metrics. Improved every KPI Close Ratio, Activation per rep, overall ARPU. Led program meetings, strategy, overall direction daily basis. Revamped new comp plan reps geared Sales performance. Increased profits developing, initiating, managing sales programs day day basis. P L responsibility- Increased overall Gross Margin high 32%. Director Sales 05/2010 11/2013 Company Name City State Responsible 2 Direct Sales Locations (Over 500 People) hiring, training, performance management Consistently ranked #1 site every month 2010. Improved every KPI metric Close Ratio, Activation's, ARPU. Played instrumental role Direct Sales Strategy every aspect Compensation Plans, Training Quality, overall direction Revamped Sales Integrity team new process helped improve Quality metrics. Hired Trained new Management mentor success. Presented Sales Analysis Executive Management regarding Direct Sales Performance. Led site Management staff meetings, new strategy, direction Daily basis General Manager Of Sales Operations 10/2005 05/2010 Company Name City State Established New Sales Team ground up. Hiring, training, performance management daily basis. Sales team grew 50 reps 300 site due high performance. Led Supervisors Managers daily basis implemented led increased performance. Developed Implemented new business life cycle included planning, marketing, hiring training #1 Sales performing site every week, month, year 2006-2010 every metric YoY improvement every Metric. Close rate increased 19% 2005 32% CR 2010. Led Sales team day day basis high energy employee engagement. Traveled extensively call centers 2009 initiate performance model launch new Direct Sales sites Phoenix, AZ. Provided timely feedback Executive Management regarding Direct Sales performance Responsible P L 300 sales rep site Sales Supervisor 11/2003 10/2005 Company Name City State Led team 14 OB Sales reps Motivated, trained developed, held Sales reps accountable daily basis Sales goals Ran different department contests increase motivation Sales performance. Handled Sales reps reviews annual basis. Trained developed reps call monitoring one one meetings. Successfully promoted 5 Team members Supervisor role let Outbound Sales department Sales performance daily weekly basis. Education Training Business Management 2001 Bergen Community College City State USA Skills Business Management, conversion, Client, Customer Satisfaction, Customer Services, customer service experience, Direct Sales, direction, Executive Management, focus, forms, hiring, languages, Director, marketing, meetings, works, Enterprise, Network, performance management, Quality, real time, recruiting, Sales, Sales Analysis, Spanish, Strategy",BPO
"DIRECTOR OF BUSINESS DEVELOPMENT Professional Summary Extensive experience LTAC Marketing hospital setting. Ability build strong rapport physicians, patient's families, case managers health care community. Managed lead team clinical, admissions marketing liaisons efficiently communicated patients' needs clinical staff. Expert planning executing marketing strategies build relationships new territories increased referral sources. Track record consistent growth census hospital demonstrating strong professional relationships referral sources turn potential referrals admissions. Self driven innovative strong desire compete LTACHs increase hospital census. High recommendations leading physicians based performance work ethics. Highlights Excellent interpersonal communication skills ability keep professionalism. Confident public speaker. Highly motivated marketer. Patient care oriented, increasing securing walk-in tours patients' families catering needs. Cultural awareness sensitivity towards patients physicians. Trained physicians nurses evaluate patients' charts make recommendations LTAC based diagnoses. Proven ability manage marketing team yielding results. Strategically develops marketing plans. Track record financial management efficiently using budgets organize networking events, company functions annual galas. Effectively influences team members showing motivation drive perform. Understands explains continuum care model patient families. Clinical knowledge identifying LTAC patients proper diagnoses treatments. Experience 04/2013 10/2014 Director Business Development Company Name － City State Managed lead example team qualified marketing clinical liaisons showed steady increase census market presence. Accomplishments Opened doors new Acute care hospitals responsible 5-10% new LTAC admissions month, instance Angleton-Danbury Medical Center, Brazosport Regional Medical Center, University General Hospital Memorial Hermann Medical Center. Brought board several new physicians specialize needs long term acute care patients. This resulted higher referrals Acute care hospitals certain physicians increased total number admissions. Record rate admissions discharges beyond 26 day stay LTAC. Highest census date since opening establishment 88% continuous streak 40+ days. Designed processing system new referrals cut processing time referrals 72 hours 12 hours less, 90%referrals turned day admissions. Designed printed new improved ""LTACH Evaluation Status"" sheet patient charts communication status referrals case managers physicians efficiently, follow constantly admissions staff phone. Designed uploaded new company website enables patients virtual tours, sign consents view directions hospital web. In addition, much visibly pleasing compared older website offers detailed information private health care insurances accepted hospital explains services offered hospital including ""continuum care"" model. Designed rented full-size CBS Billboard one year Sugar Land Hwy 6 Hwy 99 intersection, increase market presence community. Catered special needs patients families requests order secure admissions, instance; Halal Kosher meals, Allowing one family member stay patient duration stay etc. Initiated tradition annual company gala doctors actively contributed hospital referrals recognized presented award gifts. This also soon became sought event case manager social workers attend one kind evening, guests entertained dances, live singing performances, five course dinner open bar. Awards Atrium Medical Center Certificate Recognition outstanding performance. January 2014 Education 2015 Bachelors Science Interdisciplinary Studies University Houston-Downtown － City State United States Interdisciplinary Studies courses entails different areas studies provide well rounded education applied many careers. Coursework included: communication, psychology, economics, humanities. Minor Political Science 2012 Associate Arts General Studies Houston Community College System － City State United States Houston Community College System Honors 3.8 GPA Member Phi Theta Kappa 2010 General Studies Galveston College － City State United States Galveston College Dean's list extraordinary academic performance Photograph article featured Galveston county newspaper excellent athletic performance surfing course earning college credits. Languages English, Hindi [India] Urdu [Pakistan]. References Abdul Hannan Khan, MD Pulmonologist, Internal Medicine 37 Years Experience (281) 679-8282 Dr. Naveed Umer Farooq MD Infectious Disease 25 Years Experience (832) 723-7807 Dr. Suleman Lalani MD Internal Medicine 21 Years Experience (281) 491 3225 Dr. Sarfaraz Aly, MD Internal Medicine, Infectious Disease Medicine 8 Years Experience (832) 886 4774 Tana Healy, MBA, RN, CCM Director Case Management West Houston Medical Center (281) 588 8153 Edna Takahashi, RN ICU Case Manager West Houston Medical Center (281) 588 7834 Afsha Dawwa, RN Case Manager Methodist Hospital Medical Center (281) 777 6237 Rachael Wheaton, LVN Tomball Nursing Rehab Center (832) 498 5155 Note: Please use alias JJ verification. Clients West Houston Medical Center Methodist Sugar Land Hospital St. Luke's Hospital Sugar Land Memorial Hermann Southwest Hospital Angleton-Danbury Medical Center Brazosport Regional Health System Skills Networking Health Care Patient Evaluation Medicare Structure Sales Marketing Personal Communication Extensive Knowledge IT Operations Management",BUSINESS-DEVELOPMENT
"LEAN SIX SIGMA BLACK BELT Summary Highly skilled trained professional decade experience Administrative, Supply, Security, Counseling. Highlights Lean Six Sigma Black Belt Logistical Supply Chain Management Adobe Reader Microsoft Word Secret Clearance Strong verbal communication Small arms weapons specialist Firearms safety training Trained defensive tactics Lean Six Sigma Green Belt Certified Microsoft Office Microsoft Excel Microsoft Power Point Effective team leader Supply logistics planning Extremely organized Accomplishments Received Global War Terrorism Service Medal. Received Global War Terrorism Expeditionary Medal. Received Afghanistan Campaign Medal. Received 2 Good Conduct Medals 13 year Military Career. Received Meritorious Mast serving Supply Night Crew Supervisor 6 month deployment Afghanistan. Received Certificate Commendation serving Supply High Priority Expediter. Received Certificate Commendation serving Supply Accounting Division Subject Matter Expert. Received 2nd Certificate Commendation serving Supply Accounting Division Subject Matter Expert. Experience Company Name City State Lean Six Sigma Black Belt 09/2012 Responsibilities include: Demonstrating team leadership, understanding team dynamics assigning team member roles responsibilities. Black Belts thorough understanding aspects DMAIC model accordance Six Sigma principles. They basic knowledge Lean enterprise concepts, able identify non-value-added elements activities able use specific tools. Company Name City State Aviation Supply Specialist 09/2007 03/2015 Perform functions related providing aviation peculiar supply support, include financial management, inventory management, material management, facilities storage management, personnel staffing, requisitioning procedures. Duties include validation customer requirements, processing requisitions, submitting requisitions, initiating appropriate follow-up actions, processing delivering material accordance government regulations procedures. In addition, aviation supply specialists understanding acquisition procedures, provisioning requirements determination, material handling procedures, fiscal accounting purchasing procedures accordance Federal Acquisition Regulations. Company Name City State Nuclear Security Officer II 07/2005 09/2007 Access visitor control officer; verify issue correct credentials TLDs. Armed search officer armed vehicle search officer; search individuals vehicles prohibited Alan W. outlined Nuclear Regulatory Commission (NRC) Reg. 10CFR73.55. Armed mobile armed interior patrol officer; maintain surveillance assigned areas, responding alarms emergency situations accurately reporting scene assessments Security Control Center. Armed escort officer; responsible escorting controlling non-licensee emergency vehicles occupants. Armed response force; stop adversary action threat SSES. To prevent penetration vital areas prevent radiological sabotage use deadly/non-deadly force. Armed weapons control officer; inventory, inspection clearing weapons. Ensure safe handling weapons issuance return. Armed emergency access; provide emergency vehicles (ambulances fire trucks) emergency personnel include LLEA (local law enforcement) first aid responders fireman. Respond first aid fire emergencies. Company Name City State Aviation Maintenance Administrative Specialist 06/2001 06/2005 Maintain aircraft log books, naval aircraft maintenance publications/files, prepare reports, logs records, directives, correspondence aircraft maintenance repair activity. Training data processing equipment operators, perform duties data entry equipment, supervise maintenance administration functions within unit. Set up, operate, perform minor maintenance Naval Aviation Logistics Command Management Information System (NALCOMIS) hardware associated remote peripheral subsystems. Analyze control charts, program maintenance man-hour statistical information aid maintenance managers logisticians performance assigned tasks. Education Certificate Basic Intructor 2012 Department Navy City State United States Certification Lean Six Sigma Green Belt 2012 Department Navy City State United States Certificate Lean Six Sigma Black Belt 2012 Villanova University City State United States Certificate Logistics Supply Chain Improvement Practitioner 2011 Department Navy City State United States Skills accounting Adobe Charts Data entry Data processing Financial management Inventory management Team leadership Logistics Management Information System Naval, enterprise Personnel Development Purchasing Trainer",AVIATION
"ASSISTANT BOY'S BASKETBALL COACH Summary “Ability plus opportunity equals responsibility.” Clyde Muse The Mission: “Therefore go make disciples nations.baptizing name Father Son Holy spirit, teaching obey everything I commanded you.” (Matt.28:19-20, NIV) The Example: ""just Son Man come served, serve, give life ransom many."" (Matt. 20:28, NIV) The Commitment: ""So I say, live Spirit....But fruit Spirit love, joy, peace, patience, kindness, goodness, faithfulness, gentleness self control. Against things law."" (Gal. 5:16,22, NIV) The work Christ allow His Spirit working you. My whole existence live, work play looking opportunities better lives others though Christ. The commitment serve fellow man responsibility every Christian. Experience 08/2013 Current Assistant Boy's Basketball Coach Company Name City State Analyze team's strengths weaknesses matching opposing team's abilities. Evaluate game momentum coordinate strategy attack. Track player improvement make necessary player changes best support team position. 06/1987 Current Co-Founder Coach Company Name City State Servants Basketball Christ based organization uses basketball tool spread gospel Christ all. Mission: To introduce gospel Christ men, women, boys girls basketball develop community Christian families activities families. Coaching Recruit student athletes play basketball, schedule games, improve athletes playing skills. Analyze team's strengths weaknesses matching opposing team's abilities. Evaluate game momentum coordinate strategy attack. 12/2007 Current Bank Examiner Company Name City State Examinations Travel state chartered banks assess banks' Capital, asset quality, management, earnings, liquidity, sensitivity market risk levels FDIC insurance requirements. 07/2000 12/2007 Assistant Professor Kinesiology Sport Management Company Name City State 1713 KSM Foundations KSM study history, trends careers Kinesiology Sport Management. 4713 KSM Organizational, Leadership Management KSM study theories practice management KSM field. 3723 KSM Sports Marketing Promotions study sport related cases involving marketing. 4723 KSM Facility Management study theories practices facility management. Advisor Sport Management assisting students scheduling setting educational objectives. 01/2000 01/2003 Head Men's Junior Varsity Basketball Coach Company Name City State Coaching, Team Management, Recruiting. 01/1999 01/2000 21st Century Site Coordinator Company Name City State Coordinating Recruit agencies, individuals district employees provide academic instruction violence prevention alcohol, smoking drug prevention school programs Star Elementary Rogers Middle Schools. Grant Management Managing controlling budget, along managing controlling supplies equipment. Scheduling activities student managing small workforce hired vendors district employees. 07/1997 06/1999 Head Men's Basketball Coach Company Name City State Coaching Make execute precise decisions court quick timely manner. Motivate team higher level performance, hard work, enthusiasm, commitment belief. Team Management Managing controlling budget, along managing controlling athletic equipment. Scheduling games, practices developing practice agenda. Recruiting Calling, watching, hosting players campus. 07/1997 06/1999 Head Men's Soccer Coach Company Name City State Coaching, Recruiting. 07/1994 06/1997 Men's Assistant Basketball Coach Company Name City State Coaching, Recruiting. Head Men's Junior Varsity Basketball Coach. Education 1995 Master Science Management Southern Nazarene University City State Management Organizational Communication, Managerial Economics Ethics 1994 Bachelor Science Accounting Southern Nazarene University City State Accounting 1989 High School Diploma General Star Spencer High School City State Skills Coaching Teaching Managing Serving",BANKING
"ADMINISTRATIVE ASSISTANT Summary Performance-focused leader eager offer dynamic customer service administrative assistance, business support, data recordkeeping, client relations talents toward maximizing success within growth-oriented role. ADMINISTRATIVE OPERATIONS ACCOUNT MANAGEMENT DATA RECORDKEEPING BILLING INVOICES CUSTOMER SERVICE APPOINTMENT SCHEDULING SUPPLIES ORDERING INVENTORY CONTROL WORK PRIORITIZATION BUSINESS BOOKKEEPING REGULATORY COMPLIANCE MULTI-LINE TELEPHONE MANAGEMENT PROCESS IMPROVEMENT STRATEGIC ANALYSIS PLANS Integral team player plans, prioritizes, completes tasks within fast-paced environments. Excellent communicator seamlessly interfaces among executives, business peers, customers. Solutions-focused professional offers quick-learning nature succeed diverse business areas. Ambitious self-starter expertly handles confidential responsibilities maintaining quality service. I seeking Customer Care Professional role, submitting resume review. I excited build rewarding career company, confident professional skills help achieve objectives. I offer cross-functional experience Customer Service/ Administrative Operations, Account Management, Data Recordkeeping, Business Bookkeeping, Billing Invoices, Supplies Ordering, Inventory Control, well-versed Customer Service, Workflow Prioritization, Strategic Analysis Planning, Process Improvement, Regulatory Compliance, among areas. To complement background, please note I attained Medical Assistant Certificate Ross Medical Education Center certified CPR BLS American Red Cross. Most recently, Customer Care Administrative Assistant Rollizo's Information Technology Services (RITS), I expertly performed forward-thinking business tasks, including scheduling client meetings, cost-effectively managing office supply inventories, handling billing data management, providing operational support. As sampling job history, please refer enclosed resume additional experience. You find strict self-disciplined enough follow precisely company policies, solutions-driven professional demonstrate track record organizing complex business initiatives, defining key priorities, meeting targeted goals. In addition, I plan, coordinate, complete high-level projects within fast-paced, deadline-oriented environments streamlining processes increase overall productivity, efficiency, quality end results. For sum aforementioned reasons, I believe I prove incredible asset company. Personal Information I look forward hearing you, thank advance careful consideration. Sincerely, Tina L. Gayden Skills administrative support, bookkeeping, counseling, CPR, clientele, client, clients, customer service, data entry, data management, Email, image, Internet Applications, managing, meetings, mentoring, Microsoft Office, office, quality, scheduling Additional Information I look forward hearing you, thank advance careful consideration. Sincerely, Tina L. Gayden Experience Administrative Assistant January 2012 January 2013 Company Name － City State Utilized broad scope industry knowledge dynamic customer service administrative support acumen toward performing forward-thinking business tasks, including scheduling client meetings, cost-effectively managing office supply inventories, handling tense client related issues data management, providing operational support. Advocate Medical Assistant January 2010 January 2011 Company Name － City State Strategically steered confidential patient pregnancy testing services, including objectively counseling mentoring clients per individual needs, well accurately maintaining client records medical files. Optimized operations efficiency performing key data entry, bookkeeping, appointment scheduling. Home Healthcare Aide January 2007 January 2012 Company Name － City State Cultivated high-quality business image superior services exceeding home healthcare standards, including completing errands transporting clients appointments, well performing housekeeping. Home Healthcare Aide January 2007 January 2008 Company Name － City State Played vital role performing routine housekeeping duties (e.g. washing dishes clothes, making beds) diverse clientele, including participating frequent grocery shopping excursions per individual client needs. Education Medical Assistant Certificate ROSS MEDICAL EDUCATION CENTER CPR BLS Certification American Red Cross Microsoft Office Email Internet Applications",HEALTHCARE
"ACCOUNTANT III Senior Accountant Results oriented accounting professional 17+ years progressive experience board range accounting functions. Successful managing multiple projects consistently exceeding deadlines. Proven self-starter strong managerial relationship team building skills. Proactive strategic thinker strong analytical, organizational communication skills. Areas Expertise Accounts Payable Fixed Asset Property Accounts Receivable Payroll Month-End Closing Reconciliation Analysis General Ledger Entries Budgeting Contract Management Board Of Directors Reporting Staff Management ​Expense Reporting Settlement Payments Vendor Relations Accomplishments Project lead automation implementation employee expense vendor self service modules. Authored established departmental check printing ACH standard operating procedures. Streamlined operations eliminated one full day month-end closing condensing automating vendor project retention funds. Automated Positive Pay ACH notifications faster reliable response time. Project Co-lead Oracle Payroll implementation. Created Implemented employee morale initiative 'Where Everybody Counts"" Office Accounting. Managed employee benevolent fund 13 years Secretary MARTA Employees Club. Streamlined process employees seek assistance funds distributed. Professional Experience 08/2007 Current Accountant III Company Name － City State Team Lead three Accounting Specialist. Oversees accounts payable functionality managing daily workflow duties. Executes check printing ACH direct deposits AP, payroll third party risk management vendors employees. ​Initiates positive pay file, stop payments void file transfers financial institution. Capitalizes operating project expenses according policy. Monitors fixed asset subledger accuracy. Reconciles fixed asset subledger general ledger control account class fixed assets resolves reconciling items monthly. Codes/reclass invoices fixed asset purchases appropriate general ledger account number, business unit cost center. Audits invoices prior payment accuracy compliance accordance accounting Authority guidelines statue. Responsible fifty high volume contracts, ensuring accuracy compliance contracts terms, GAAP authority procedures. Manages $1M contract retainage reconcile variances monthly basis. Manages $5M operating accruals account. Post monthly general ledger. Reconciles financial data purpose maintaining accurate account balances ensuring compliance established accounting procedure. Monitors account balances related financial activity ensure allocations accurate comply established financial practices. Verify appropriate approvals invoices, investigate resolve issues. Trains staff and/or outside vendors regarding procedural requirements transaction processing. Collaborates project managers, purchasing agents, contract administrators accounting specialist regarding procedural requirements purpose processing transactions. Researches discrepancies financial information and/or documentation purpose ensuring accuracy adhering established procedures prior processing. 04/1999 08/2007 Credit Collections Analyst Company Name － City State Co-managed Authority's short-term operational investment portfolios intermediate-term reserve investment portfolios, totaling $300 million. Completed daily cash management activities setting daily cash position, funds movement investment excess funds. Prepared rolling forecast cash receipts expenditures, encompassing excess $700 million annually. Initiated wire fund transfers manages transfer database. Reviewed, analyzed managed MARTA's credit policy ensure effectiveness credit terms credit granting practices. Monitored, controlled measured performance accounts receivable aging schedule compliance payment standards minimize past due accounts. Liaison financial institution Office Corporate Finance determine resolve variances regard financial reports. 12/1996 04/1999 Accounting Coordinator Company Name － City State Reconciled monthly bank statements Spectrum Accounting manual checkbook. Monitored accounts detecting fraudulent activities common bank errors. Handled accounts receivables, posted cash appropriate accounts, prepared deposits recorded transactions general journal. Education MBA Kennesaw State University － City State BBA Accounting Tennessee State University － City State Accounting Skills Oracle Accounting Dun Bradstreet Financial Reporting Microsoft Office Bank Of America CashPro",ACCOUNTANT
"FOOD SERVER Professional Summary Hardworking professional history exceeding expectations delivering quantifiable results. Known boosting company morale fostering interdepartmental communication. Skills Cash handling, Professional friendly, Careful active listener, Data Entry. Education Training May 1982 McEachern HS City State High School Diploma Business Business Community Service Volunteer, Girl Scouts 2012-2013 Work Experience August 2013 May 2015 Company Name City State Food Server Monitor food distribution, ensuring meals delivered correct recipients guidelines, special diets, followed. Clean sterilize dishes, kitchen utensils, equipment, facilities. Served 300 students daily. Load trays accessories eating utensils, napkins, condiments. Stock service stations items ice, napkins, straws. Remove trays stack dishes return kitchen meals finished. Prepare food items, sandwiches, salads Food preparation serving techniques ensure proper procedures followed. August 2007 May 2011 Company Name City State Subsitute Pre K Teacher Order obtain materials needed classes. Provide extra assistance students special needs, non-English- speaking students physical mental disabilities. Tutor assist children individually small groups help master assignments reinforce learning concepts presented teachers. Enforce administration policies rules governing students. Discuss assigned duties classroom teachers coordinate instructional efforts. Instruct monitor students use care equipment materials prevent injuries damage. Maintain computers classrooms laboratories assist students hardware software use. October 1985 February 1999 Company Name City State Loan Processor Encode cancel checks, using bank machines. Compare previously prepared bank statements canceled checks reconcile discrepancies. Match statements batches canceled checks account numbers. Load machines statements, cancelled checks, envelopes prepare statements distribution customers stuff envelopes hand. Fix minor problems, equipment jams, notify repair personnel major equipment problems. Establish maintain relationships individual business customers provide assistance problems customers may encounter. Examine, evaluate, process loan applications. Evaluate financial reporting systems, accounting collection procedures, investment activities make recommendations changes procedures, operating systems, budgets, financial control functions. Certifications Serv Safe Certification",CHEF
"CONSULTANT Professional Summary Accomplished seller marketing entrepreneurial chops. Proven record exceeding service standards outpacing performance goals. Solid technical background focus B2B SAAS programmatic advertising. Motivated, team-oriented enthusiastic helping companies grow. Skills B2B sales Network development Lead prospecting Interpersonal communication skills Brand marketing Business development Product development Content creation Accounting, VC Advertising, Website Agency B2B Billing Book Brand strategy Budgets Business development C Com Interpersonal communication Content Content creation Clients Client Delivery Product development E-commerce Editorial Finance Managing Marketing Meetings Enterprise Network Sales Selling Staffing Strategic Phone TV Work History Consultant 01/2020 Current Company Name – City State Project manage drinkbumpcoffee.com sheau.com website launches. Oversee marketing, content creation, 3rd party integrations three brands. Prospect onboard 100+ traditional retailers D2C e-commerce brands Sheau within first 3 months person meetings, cold emails phone calls. Sourced 30+ new relationships VC's, like-minded brands affiliates partner Sohuis content events. Senior Account Executive 03/2019 01/2020 Company Name – City State Grew $500K book business 10% cross-sell up-sell opportunities managing pipeline 60+ enterprise brands. Conducted client QBR's developed plans internal teams grow territory customized demo's, mock-ups strategic partners. Created new process documenting sales ""wins"" implemented company wide. Senior Account Executive 04/2018 03/2019 Company Name – City State Achieved $224K new business selling influencer marketing solutions C-suite executives. Brought company's first airline client, self-sourced opened new revenue channel. Spearheaded east coast agency business working internally marketing finance develop new pitch terms. Account Director 03/2017 04/2018 Company Name – City State Managed $1MM quarterly pipeline selling programmatic advertising solutions agencies brands. Increased sales revenue 315% 9 months team's top seller. Exceeded quarterly quotas hitting 123% goal Q4 2017. Account Manager 06/2015 03/2017 Company Name – City State Supported $3MM average quarterly book business consistently contributed regional incremental goals earning multiple spot bonuses. Addressed problems accounting, billing service delivery maintain enhance client satisfaction. Mentored trained Account Coordinators Account Managers. Production Coordinator 07/2014 06/2015 Company Name – City State Act main point contact high profile clients internal teams develop events, on-site activations, website builds, design work, brand strategy editorial content. Defined project scope including goals, deliverables, schedules, staffing, SOWs, budgets. Sales Coordinator 12/2012 07/2014 Company Name – City State Supported sales team selling, managing executing large scale out-of-home advertising programs. Assistant Media Planner 10/2011 11/2012 Company Name – City State Developed executed multimillion-dollar digital, TV, print mobile campaigns J&J. Education BA Rhetoric Communications 05/2011 University Richmond City State Division 1 Women's Lacrosse, Writing Consultant, Kappa Alpha Theta Member, Global Players Study Abroad Student Athletes: Competed Prague Berlin World Cup Tournaments developed club lacrosse clinics Central Europe Work History Consultant 01/2020 Current Company Name – City State Project manage drinkbumpcoffee.com sheau.com website launches. Oversee marketing, content creation, 3rd party integrations three brands. Prospect onboard 100+ traditional retailers D2C e-commerce brands Sheau within first 3 months person meetings, cold emails phone calls. Sourced 30+ new relationships VC's, like-minded brands affiliates partner Sohuis content events. Senior Account Executive 03/2019 01/2020 Company Name – City State Grew $500K book business 10% cross-sell up-sell opportunities managing pipeline 60+ enterprise brands. Conducted client QBR's developed plans internal teams grow territory customized demo's, mock-ups strategic partners. Created new process documenting sales ""wins"" implemented company wide. Senior Account Executive 04/2018 03/2019 Company Name – City State Achieved $224K new business selling influencer marketing solutions C-suite executives. Brought company's first airline client, self-sourced opened new revenue channel. Spearheaded east coast agency business working internally marketing finance develop new pitch terms. Account Director 03/2017 04/2018 Company Name – City State Managed $1MM quarterly pipeline selling programmatic advertising solutions agencies brands. Increased sales revenue 315% 9 months team's top seller. Exceeded quarterly quotas hitting 123% goal Q4 2017. Account Manager 06/2015 03/2017 Company Name – City State Supported $3MM average quarterly book business consistently contributed regional incremental goals earning multiple spot bonuses. Addressed problems accounting, billing service delivery maintain enhance client satisfaction. Mentored trained Account Coordinators Account Managers. Production Coordinator 07/2014 06/2015 Company Name – City State Act main point contact high profile clients internal teams develop events, on-site activations, website builds, design work, brand strategy editorial content. Defined project scope including goals, deliverables, schedules, staffing, SOWs, budgets. Sales Coordinator 12/2012 07/2014 Company Name – City State Supported sales team selling, managing executing large scale out-of-home advertising programs. Assistant Media Planner 10/2011 11/2012 Company Name – City State Developed executed multimillion-dollar digital, TV, print mobile campaigns J&J. Personal Information INTERESTS Lover great outdoors extreme hikes including Kalalau Trail Kauai, HI Wai Rata canyon New Zealand. Avid audiobook listener, documentary watcher true crime enthusiast. Self-proclaimed chef creative writing hobbyist. Skills B2B sales NNetwork development LLead prospecting IInterpersonal communication skills BBrand marketing BBusiness development PProduct development CContent creation, Accounting, advertising, agency, B2B, billing, book, brand strategy, budgets, Business development, C, com, Interpersonal communication, content, Content creation, clients, client, delivery, Product development, e-commerce, editorial, finance, managing, marketing, meetings, enterprise, Network, sales, selling, staffing, strategic, phone, TV, VC, website",CONSULTANT
"MANAGER Professional Summary Talented individual educational background Economics University California Irvine, seeks career financial sector. Extensive knowledge management, Microsoft applications, economic theory. Always committed approach tasks tenacity attention detail. Very dependable willing take added responsibility learn grow every employment opportunity. SKILLS l Critical thinking l Customer service-oriented l Strategic sales knowledge l Articulateandwell -spoken l Training development aptitude l A cc u rate de tai le l Quick learner l Excellent planner coordinator Skills Work History Manager 04/2012 03/2014 Company Name – City State l Trained staff administered performance evaluations track employee development. l Analyzed budgets, financial reports projections accurate reporting financial standing. l Implemented innovative programs increase employee loyalty reduce turnover. l Prepared payroll. l Oversaw inventory office supply purchases. l Screened applicant resumes coordinated phone in-person interviews. l Provided elevated customer experience generate loyal clientèle. lConductedweeklywalk -throughs store owner discuss interior visual displays, including store window presentation. Public Relations Manager 05/2010 04/2012 Company Name – City State l Cultivated managed relationships key clients, vendors community partners. l Coordinated participated promotional activities trade shows. l Directed hiring, training performance evaluations marketing sales staff supervised daily activities. l Ordered distributed office supplies adhering fixed office budget. l Answered managed incoming outgoing calls recording accurate messages. l Obtained signatures financial documents internal external invoices. Sales Associate 09/2009 03/2014 Company Name – City State l Answered questions regarding store merchandise. l Demonstrated use care merchandise. l Greeted customers ascertained customers' needs. l Helped customers questions, problems complaints person via telephone. l Stocked shelves supplies organized displays. l Developed positive customer relationships friendly greetings excellent service. l Trained served peer coach new sales associates. g 06/2009 09/2009 Company Name – City State Audited new customer files verify medical necessity satisfaction coverage criteria. l Contacted patients regarding unpaid underpaid accounts resolve issues. l Improved timely paying bills developing flexible payment plans patients. l Located, checked pulled medical records appointments incomplete patient charts. l Verified created claim numbers communicating various insurance companies. f 08/2007 06/2009 Company Name – City State Maintained clean reception area, including lounge associated areas. l Verified created claim numbers communicating various insurance companies. l Located, checked pulled medical records appointments incomplete patient charts. l Contacted patients regarding unpaid underpaid accounts resolve issues. l Answered managed incoming outgoing calls recording accurate messages. l Obtained signatures financial documents internal external invoices. Education Bachelor Arts Economics 1 2013 University California City State GPA: l National Society Leadership, received September 2013. l Deans Honor List six consecutive quarters (2011-2 013 Economics l National Society Leadership, received September 2013. l Deans Honor List six consecutive quarters (2011-2 013 l Independent Research regarding physician burnout, completed December l Advanced courses Economics Finance l Research Data Analysis l Advanced Econometrics Regression Software l Probability Statistics l Upper division Sociological writing Research l Money Banking Operations l Economic Anthropology l Asymmetric Information Financial Sector l International Studies l Asset Investment Management l Microsoft Applications (Excel, Word, PowerPoint, Access, etc.) 1 2013 Skills Microsoft Applications, Banking, budgets, budget, charts, coach, clients, Data Analysis, Economics, Finance, Financial, hiring, insurance, inventory, Investment Management, marketing, Access, Excel, Money, office, PowerPoint, window, Word, payroll, reception, recording, reporting, Research, sales, Statistics, telephone, phone, trade shows, employee development",PUBLIC-RELATIONS
"MARKETING MANAGER Summary To use skills, knowledge enthusiasm advance public image credibility business-driven company, manner consistent existing core values. Almost twenty years experience providing top-quality customer service, office management, Marketing, public relations private corporations non-profit organizations. This includes ability execute successful event project vision completion. Highlights Customer service-focused Relationship building expert Deadline-driven Exceptional multi-tasker Microsoft Office Suite expert Self-directed Excellent written verbal communicator Multi-media marketing Experience Marketing Manager Nov 2011 Oct 2016 Company Name － City State Drive strategic marketing planning well tactical execution 6 regions. Manage marketing communications, including website, collateral, B2B, content marketing, webcasts, advertising, proposal content, digital marketing, media relations collaboration central marketing. Build relationships regional marketing, sales technology vendors. Work Executive, Sales, Engineer teams run annual Summit. Manage Marketing Department Staffing Foster relationships potential customers, drive brand awareness create effective sales marketing opportunities. Pursue coordinate sponsorship, speaking, tradeshow event opportunities enhance reputation increase exposure target audience. Manage Market Development Funds create events pay themselves. Utilize CRM execute effective marketing programs. Support activity tracking, data maintenance mailing list management. Provide input insight large, complex sales pursuits written proposals requested. Special Events Coordinator Feb 2005 Jun 2011 Company Name － City State Generate annually growing source event revenue participants Franciscan Health System (FHS) objectives, increase community involvement support FHS managing seven successful special events (St. Francis, St. Clare Franciscan Hospice Golf Tournaments Brett Erickson Spectrum Golf Tournaments; Franciscan Hospice Luncheon, St. Joseph Ball St. Francis Gala). Interact FHS administrators lead community volunteers develop, schedule, determine FHS special event goals, procedures, budgets. Manage ongoing activities approximately 90 volunteers seven event committees Tacoma, Lakewood, Federal Way Gig Harbor. Direct report 2 administrative assistants 30 volunteers per event. Prepare present reports special event financial, attendance, etc., results event committees Franciscan Foundation Board Trustees. Liaison Franciscan Foundation variety corporate individual donors/vendors financially support special events. Solicit corporate sponsorships gifts individuals vendors support FHS special events. Research cultivate prospective event sponsors. Manage event ticket sales, reservations, registration. Oversee bank transactions, credit card processing post-event reconciliations. Maintain manage special event software. Public Relations Event Contact outside organizations wishing support Franciscan Foundation. Ticket Office Manager Nov 1998 Feb 2005 Company Name Managed many 200 performances year 3 different theaters. Managed 4-6 person Ticket Office team 30+ Front House staff. Senior Level Administrative experience Provide customer service via phone in-person. Assist patrons rental organizations season subscriptions, single ticket purchases, donations. Provided year round financial statistical reports Board Members Executive Committees Accurate development, accounting reporting Ticket Office Budget Sales. Database Manager Patrons Donors using ArtSoft. Event Selection Committee member 2001-2004 seasons, assist Board Functions. Member supervisory team met plan provide oversight operations Broadway Center historic Downtown theaters. Initiated website online ticket sales. Assisted creation promotional advertising affect ticket sales public relations. Training: ArtSoft Box Office Manager Wallingford, CT. Education Associate Arts General Pierce Community College High School Diploma Woodrow Wilson High School Technical Skills Operating Systems: Windows 10 Databases: Constant Contact, ConnectWise, Raisers Edge, Auction Tracker, Auction Pay, ArtSoft, ResNet Graphics Tools: Adobe Photoshop Elements, Microsoft Publisher Additional Information One 4 Marketing Managers chosen 2015 National 9 Month Training Board Member West Sound Roller Girls Roller Derby Team Franciscan Foundation Scholarship award winner 2009",ARTS
"GRAPHIC DESIGNER Experience Graphic Designer January 2014 January 2015 Company Name － City State With personal interest design, Rowena served one Club Officers Fall 2014 Spring 2015 Graphic Designer designs creates event posters club also clubs campus. Human Resource Manager Intern January 2006 Company Name － City State Sales Person January 2002 January 2004 Company Name － City State Education 2010 Holy Innocents' High School Singapore Singapore Journalism 2015 De Anza College － City State Journalism Additional Information profile Rowena dedicated aspiring fashion journalist hoping transfer De Anza College Rutgers University Fall 2016. Skills Graphic Designer, posters",DESIGNER
"SR. BUSINESS DEVELOPMENT DIRECTOR Accomplishments Cyber security classified systems Department Defense: held Top Secret, Secret Clearances Windows server networks, Disaster Recovery, Microsoft Office applications Guest Teacher Lee County Schools Career Counseling High School College level Low Vision support software, Guide, Zoom Text, Jaws support Classroom lecture training Aviation commercial business topics EH&S Tier 1,2 auditor Private Pilot. Professional Summary Top producing sales professional expert aerospace industry. Dynamic communicator consistently exceeds goals company expectations. Motivated business developer solid experience managing levels large-scale projects, including budgeting administration. Client-focused Sales Representative 8+ years providing solutions customers. Solid understanding systems program areas]. Skills Risk management processes analysis Team leadership Staff development Project management Self-motivated Process implementation Powerful negotiator Extremely organized Client assessment analysis Budgeting finance Strong verbal communication Team liaison Conflict resolution Work History Sr. Business Development Director 01/2014 Current Company Name – City State Manage develop business relations insurance marketplace clients sales. Direct sales team software sales nationally. Consult clients assess technology requirements advise software address needs. Lead project management complete life cycle software build customization. Implemented marketing strategies resulted 12% growth customer base. IT Program Manager 12/2012 01/2014 Company Name – City State Successfully built confidence trust major companies, Xerox software support astute assessment client needs development strategies meet them, raising customer satisfaction ratings 'not happy' 'extremely happy'. Provided product sales support closing client software purchases resulting 1.8 million sales one physical year Devised implemented core process project management ensured sustained support, eliminated errors achieved high levels customer satisfaction. Managed projects support teams providing high quality service Xerox clients Europe USA, installing supporting scanned invoice data software international network installation 4 countries. Directed team 15 setup complex Xerox mailroom Poland, networked 3 countries, budget $2M. Provided project management full lifecycle enhancement break fix projects, recovering lost revenue. Quality Engineering Analyst 01/2007 01/2011 Company Name – City State Led training instructor Six Sigma tools implementation techniques classroom setting. Assisted preparation marketing materials inter-departmental clients. Implemented Six Sigma site support best practice, lead 20 departments Six Sigma Lean pilot projects production line business practices including conducting process improvements Root Cause Analysis. Sales engineer support rocket engine jet engine sales NASA, Lockheed, US Airforce. Coordinated Six Sigma best business practices/tier audits/environmental health safety planning rocket engine production NASA support configuration management Led team achieved company 'Gold Standard' development delivery customer focused strategy consistently achieved error free completion, time delivery, full consultation customer ensure needs met. On time delivery equated savings $1.5M company. Developed quality management programs assist internal staff, suppliers, customers partners initiatives re-engineer processes methods ensured attainment cost, efficiency quality objectives. Assessed, monitored implemented systematic process improvements wide variety complex projects including limited building space shuttle main engines, RS-25 engine, X-51 Hypersonic engine, Nuclear Electric ION engine, RL10, F119 F135 military jet engines. This support included NASA contracts. Quality Engineering Analyst 01/1997 01/2007 Company Name – City State Played key role Advanced Projects Group Radar cross section X Ku band Material science methods ceramic materials AutoCAD Nozzle design jet engine infrared applications. Technical analyst F-22 F119 engine F-35 F135 engine IR Radar cross section analysis Held responsibility providing information security support classified Nispom programs. Provided department business development consultancy identify implement process improvements. Key design support computer contractors implementing classified computing center. Distributed Computer Systems Analyst Network Administrator 01/1990 01/1996 Company Name – City State Provided computer consultancy support 200 workstations across 5 counties. Installed maintained Microsoft Windows server networks. Coordinated managed computer equipment logistics. Skills Budget, business development, product sales, configuration management, consultation, contracts, customer satisfaction, ontime delivery, direct sales, engineering, environmental health safety, information security, instructor, insurance, logistics, marketing materials, Material science, Microsoft Windows, Radar, network installation, project management, quality management, Six Sigma lean manufacturing Education Doctor Business Administration Management (D.B.A Argosy University City State MBA Avaition 2004 Embry Riddle University State Bachelor Science Computer Science 1984 Southern Adventist University City State Computer Science Additional Information AWARDS ACHIEVEMENTS Process Improvement Gold Site Recertification Award (Space Shuttle- Pratt Whitney) 2009 Eagle Award (Process Improvement Gold Certification, Space Shuttle) 2006 2008 Eagle Award (Cost saving company $500,000) 2002 High Performance Achievement Award (F22 F35 Tactical Fighter Jets) 2001 Managed state-of-the-art supercomputing facility construction (Pratt Whitney) 2000 Private Pilot Certificate Ongoing Certifications Certified Airman certificate (private pilot) single engine Six sigma",BUSINESS-DEVELOPMENT
"SALES MANAGER/ TERRITORY SALES MANAGER Experience Sales Manager/ Territory Sales manager 02/2014 08/2015 Company Name City State Selling working Franchises, Strategic Partners Mobile Loyalty Platform. Working Digital Advertising Agencies Reselling ProductSelling Local Clients Arkansas Territory Mobile Loyalty Platform. Marketing Executive/Senior Sales Consultant 04/2011 01/2014 Company Name City State Aggressively research, develop, cultivate leads LivingSocial Deals using variety online offline sourcesMeet strive exceed individual monthly, quarterly, annual sales goalsQualify prospective clients phone close deals in-personUse consultative sales skills assess merchant goals, propose customized LivingSocial solution, obtain commitmentManage relationships established clients construct proposals contracts within selling guidelines develop maintain book businessCommunicate ongoing contacts sales activities utilizing Salesforce.comProvide ongoing up-to-date documentation operations team regularly collaborate best deal strategies*1st Ranked MC 2011-North America*2011 Annual Review Rating- 5MVP*Hawaii Whale Winner Circle 2011*VP Many Cole Challenge Badge*Turkey Gravy Badge*Dasher Badge*Blue Whale Badge*March Madness Badge*Nothing But Net Badge-Attended VIP Event 1st Qtr, Red Hot Chili Peppers*Rock Star Badge Winner-was among 12 treated dinner Tim Mandy*Multiple 15x15, 20x15 Badges*Accepted June Team Triton ClassAttended 2nd QTR VIP Event Las Vegas, Palms HotelWon Glass 1/2 Full Badge JulyWhalewinners Circle 2012, Trip Costa RicaRoadunner Badge Winner Jan. Feb, March 2013Quarterly VIP Winnner 2nd, 3rd 4th 2013. Business Manager 06/2008 03/2011 Company Name City State Selling online advertising, sponsorships, Contest stategic accounts new customers. Local Sales Manager 10/2004 06/2008 Company Name City State Managed 9 Local Account Executives, Team Building, Managed Inventory, Controlled Paid Programming Direct Response Accounts, Point person Internet Sales, Received New York Times ""Rules Road"" Award Top Performer 2007. Retail Account Executive/Internet Advertising Manager 08/1998 10/2004 Company Name City State Developed new serviced existing accounts regards newspaper design, Implemented marketing plans individual clients, Worked closely advertising agencies relation cleint needs, Created Internet Sales Department, Developed Internet advertising newspaper websites. Senior Buyer 08/2015 Current Company Name City State Remote Senior Buyer--Searing new exciting products reaching designers manufacturers establish partnerships. Pitching brand vendors work Touch Modern establish new relationships. Managing dozens accounts simultaneously continuing build new ones. Planning sales events selecting final products sales events. Neotiating pricing terms. Remote Senior Buyer (Fayetteville, AR) 08/2015 Current Company Name City State Searching new exciting products reaching designers maufacturers establish partnerships. Pitching brand vendors work Touch Modern establish new relationships. Managing dozens accounts simultaneously continuing build new ones. Planning sales selecting final products slaes events. negotiating pricing terms. Remote Senior Buyer Fayetteville, AR 08/2015 Current Company Name City State Searching new exciting products reaching designers manufacturers establish partnerships. Pitching brand vendors work Touch Modern establish new relationships. Managing dozens accounts simultaneously continuing build new ones. Planning sales selecting final products sales events. Negotiating pricing terms. Remote Senior Buyer Fayetteville, AR 08/2015 Current Company Name City State Searching New exciting products reaching designers manufacturers establish partnerships. Pitching brand vendors work Touch Modern establish new relationships. Managing dozens accounts simultaneously continuing build new ones. Planning sales andselecting final products sales events. Negotiating pricing terms. Education MBA UNIVERSITY OF ARKANSAS City State B.S Business Administration/Marketing UNIVERSITY OF CENTRAL ARKANSAS City State Business Administration/Marketing High School Diploma MANSFIELD HIGH SCHOOL City State Skills Advertising, book, Excellent Communication, Computer Knowledge, contracts, Clients, documentation, Innovation, Inventory, Team Building, marketing plans, newspaper, Programming, proposals, research, sales skills, Selling, Sales, Sales Management, Strategic, phone, websites",SALES
"ACTIVITY SPECIALIST Summary Highly knowledgeable, creative resourceful Educator experience developing students' interest appreciating music teaching theory, history practical skills. Education professional driven create environment promotes hands-on learning children stages learning process.I 10 years vocal training 8 years teaching experience. I deep concentrate music education, special educationEducator talented making special needs children feel valued accepted. Encourages child reach full potential. vocal instruction. Friendly energetic, 8 years substitute teaching public classroom environment. Motivated help students learn happy, healthy well-behaved.Educator versed collaborating teachers parents best meet individual's unique needs. Attentive physical, emotional, intellectual social needs student.I perform extraordinarily well others team leader.I assertive I strive best job possible.Motivated teacher extensive knowledge education system educational testing standards. Exceptional communicator advanced problem-solving skills. Highlights Microsoft Word, Photoshop, Filemaker, HTML. MS Office proficient Substitute Teaching Certificate 6 years summer camp counselor Fast learner Scheduling proficiency Basic clerical knowledge In-depth knowledge autism Competent Smartboard technology Mother two children First Aid CPR Certified Vocal instructor Strong communicator Classroom management Accomplishments Founded Desi Arnaz Performing Arts Department I.S 238 led 4 years. Worked 200 special education students, grades 6-8, 8 years. Material Development Created arts curriculum targeting diverse learners create engaging educational experience. Process Improvement Developed level work theory students resulted numerous admission Performing Arts Schools New York City Department Education. Lesson Planning: Introduced new learning methods ensure total comprehension students. Employed special educational strategies techniques instruction improve development sensory/perceptual-motor skills, language, cognition, memory. Goal Setting Established clear objectives lessons/projects communicated students, achieving total understanding grading rubric overall class expectations. Community Service Served faculty Sports Arts Foundation representative, spreading global awareness introducing world issues global warming, recycling students. Student-Centered Curriculum Planning Developed mid-semester evaluation students give feedback current curriculum suggest alternative course materials subjects remainder year. Parent Communication Regularly met parents discuss student issues course weakness areas. Experience Activity Specialist June 2001 August 2013 Company Name － City State Counselor age 6-12. Supervision children tutor music recreational activities. Routinely met students' parents regarding in-class issues learning interruptions discuss solutions. Performed student background reviews develop tailored lessons based student needs. Created enforced child-based hands-on curriculum promote student interest receptive learning. Earned positive verbal/written feedback parents regarding classroom instruction student learning success. Developed interesting course plans meet academic, intellectual social needs students. Lead teacher Chorus January 2009 September 2011 Company Name － City State Set conducted school choir numerous productions vocal music. Provided aural training performance music, talks, discussion, use audiovisual equipment, practical vocal music written assignments. Trained students vocal performances school abroad Colonial Theatre Pittsfield Massachusetts two consecutive years row. Teen Action Service Learning Program. Activity Specialist /Lead Teacher January 2009 September 2011 Company Name － City State Created learning environment students stimulating purposeful assignments conducive immediate environments. Guided students create food drives, recycling campaigns, help provide aid countries need. Sales associate September 2004 September 2011 Company Name － City State Retail services Shoe dept. Participated daily operational functions store. Delivered superior quality service adhering corporate, regulatory audit guidelines. Provided timely efficient completion client transactions maintaining accurate customer service thorough handling sales assigned. Board Education: Schools served: I.S. 109: 213-10 7184650651 Principal: Shango Blake I.S 238: 88-15. Classroom Teacher January 2007 June 2008 Company Name － City State My primary responsibilities facilitate classroom training English bilingual students vocal music, music history, school productions. I headed performing arts department design, development, costuming maintenance art materials well set design evaluating effectiveness performing arts instrumental/vocal music, dance, drama, art technology. I co-facilitated weekly meetings helped make changes necessary improve effectiveness student growth. Education Bachelor Arts Professional Music 2006 Berklee College Music, Boston Mass － City State Minor Music Education Coursework Music Education Berklee College Music Deans List 2006 Received numerous letters recommendation, appreciation Faculty Staff Art Music 2004 Bayside High School Art Music education Previously attended Berklee College Music Bayside High School Gained music diploma voice music theory. Member Bayside High School Choral Club Vocal Academic Achievement Award Interests Fitness, kickboxing, marathons Skills Photoshop, Set Design Peer Counseling, Customer Service, HTML, Microsoft Word, Retail/Sales, Supervision, Dramatic Theater,",ARTS
"SALES ASSOCIATE Summary Punctual, customer-focused professional focused exceeding expectations building customer loyalty. Flexible schedule strong communicator consistently meets exceeds customer service goals. Reliable team player enthusiastic, outgoing attitude. Highlights Interpersonal communication High customer service standards Adapt diverse groups Excellent people skills Skilled problem solver Consistently meets sales goals Personable Motivated team player Conflict resolution proficiency Strong problem solving ability Active listener Exceptional organizational skills Experience Sales Associate 10/2013 01/2014 Company Name City State Priced merchandise, stocked shelves took inventory supplies. Alerted customers upcoming sales events promotions. Identified potential shoplifters alerted management. Determined customer needs asking relevant questions listening actively responses. Answered customer telephone calls promptly appropriate manner. Followed merchandising guidelines present visually appealing displays. Followed merchandising guidelines present visually appealing displays. Resolved customer complaints professional manner prioritizing customer satisfaction. Childcare Professional 03/2013 01/2016 City State Carefully monitored children's play activities. Prepared meals per employers instruction om instruction provided Disciplined children recommended measures correct behavior. Incorporated music art activities encourage creativity expression. Routinely picked children school activities. Escorted children outings trips local parks zoos. Upheld CPR First Aid certifications. Cashier 10/2011 05/2012 Company Name City State Operated cash register cash, check credit card transactions 100% accuracy. Cleaned organized store, including checkout desk displays. Alerted customers upcoming sales events promotions. Identified potential shoplifters alerted management. Completed point sale opening closing procedures, including counting contents cash register. Handled customer relations issues gracious manner accordance company policies. Welcomed customers store helped locate items. Used time efficiently serving customers, including folding clothes cleaning fitting rooms. Education High School Diploma 2010 Prospect Mountain High School City State Member History Club, Winter Carnival Planning Committee, Co-Founder Mr. Mrs. Prospect Mountain Charity Competition Expanded Functions Dental Assistant Certificate: Dental Assistant Dental Assisting 2012 New Hampshire Technical Institute City State Skills Professional friendly, Careful active listener, Multi-tasking, organizational skills, great telephone computer communication skills",SALES
"HR BUSINESS PARTNER II Summary To obtain position Human Resources field I utilize proven people-oriented skills develop promote positive work environment. This position would leverage professional experiences job knowledge enable make immediate contribution organization; providing challenging work environment allow continue learn grow. Core Competencies Human Capital Planning Employee Engagement Change Leadership Project Management Hiring retention Training development Performance management strategies Experience 12/2002 Current Company Name － City State HR Business Partner II Experienced HR professional successful career banking, operation/procedural development, administration. Excel interfacing employees levels ensure organizational goals attained. I support South Florida Retail LOB (Approx 330 Employees). Possess excellent communication, analytical, organizational skills. Support following functions within Retail line business; Employee Engagement analysis delivery (this including focus groups listening sessions), Talent Review, organizational design, Performance talent management cycles, partner learning coordination professional skills based training registration annual compliance training adherence, Support Market Manager Regional Managers HC initiatives (Recruiting, Training, Performance, Development, Engagement, Retention). Excel within fast paced environments indirect leaderships skills keys success. An effective project manager skills necessary direct, train motivate teams fullest potential. Deposition Simplification OCM Core Team HR Project Lead Change Leadership Series HR Total Rewards Ambassador work stream. 09/1992 10/2002 Company Name － City State Management Driving record-high sales, propelling store improve ranking time assigned designated store. Reducing turnover benchmarking improvement staff retention way employee development morale-building programs. Elevating store's guest-satisfaction scores way swift resolution customer issues strong commitment superior customer service staff levels. Excel within highly competitive environments leaderships skills keys success. Growing sales customer base reducing overall expense effectively manage profit margin store's P&L. Positions held/Job Duties Overall Store Operations. Marketing, Administration, Customer Service, Human Resources, Marketing. Regional HR Specialist Talent Acquisition Consultant: Mortgage Fulfillment, Consumer Collections. Grand Rapids Leadership Program Repossession Supervisor Consumer Collections(Staff size 18)/ Foreclosure Supervisor Consumer Collections (Staff size 10 Training Facilitator Consumer Collections New Hire training (Class size 6-12) Inbound/Outbound Collections. Education 1995 Kalamazoo GRCC Community College University Phoenix BSBM Business Management Business Management Interests Project SEARCH 5/3 Bank Donations Committee Chair 2010, 2011, Auction Benefit Project SEARCH planning committee Teach Child Save Classroom Initiative United Way Donations Captain, Day Caring Volunteer, Contributor. Kids Food Basket Volunteer Habitat Humanity Volunteer 5/3 River Bank Run Runner Safety Volunteer 2002 Present Additional Information Employee Engagement I passionate employee engagement working teams utilize skill sets assets team member offer. Skills Administrative Assistant, attention detail, banking, benchmarking, Clerical, excellent communication, competitive, Consultant, Customer Service, delivery, Driving, fast, focus, Human Resources, HR, Leadership, listening, Director, Market, Marketing, Microsoft Access, Microsoft Excel, Excel, Microsoft Office, Microsoft PowerPoint, SharePoint, Microsoft Word, nursing, organizational design, organizational skills, organizational, Perioperative, profit, Project Lead, Recording, Recruiting, Retail, sales, Scheduling, Supervisor, swift, employee development Additional Information Corporate Citizenship/Certifications Awards Horizon Award Recipient, ROCKS Award Recipient Six Sigma Yellow Belt Trained 2010 Project SEARCH Project SEARCH 5/3 Bank Donations Committee Chair 2010, 2011, Auction Benefit Project SEARCH planning committee Teach Child Save Classroom Initiative United Way Donations Captain, Day Caring Volunteer, Contributor. Kids Food Basket Volunteer Habitat Humanity Volunteer 5/3 River Bank Run Runner Safety Volunteer 2002 Present Additional Information Employee Engagement I passionate employee engagement working teams utilize skill sets assets team member offer.",HR
"CONSULTANT Professional Summary Health care Administrative Assistant 3 years experience Experience health field 5+ years Allocated monthly budget $1000 Muslim Students Association's planned activities Organized fundraising events supervision Event coordinator Wing's Program Skills Skilled Microsoft Office Suite, Adobe Premier Suite, SQL Database, SAS Planning development Strategic decision making Fluent English Urdu, Functional Spanish Data Management Excellent communication skills Time management Conflict resolution Work History Health Revenue Specialist 02/2019 Current Company Name – City State Developed work plans meet business priorities deadlines. Devised strategies improve organization efficiency optimize group management. Kept detailed records project progress, discrepancies funding. Understood fee schedule terms contracts invoices submitted. Verifies drugs services properly authorized proper documentation file. Assists training new team members providing input team. Communication team members, intake, pharmacy, insurances, management. Analyzing trends solve complex issues. Administrative Assistant 10/2017 12/2018 Company Name – City State Perform clerical tasks answering phone calls, filling paperwork, delivering films, faxing documents insurers healthcare providers. Communicated patients, visitors, staff ensure needs met. Worked extensively electronic medical records. Provided logistical support programs, meetings events, including room reservations, agenda preparation calendar maintenance. Created PowerPoint presentations business development purposes. Monitored premises, screened visitors, updated logs issued passes maintain security. Internship 06/2016 08/2016 Company Name – City State Work extensively organization's electronic medical records schedule patients, coordinate shifts, provide service insured. Performed general office duties, including answering multi-line phones, routing telephone calls messages appropriate staff, greeting public, typing, proofreading, filing, sorting handling incoming outgoing mail. Shadow physicians nutritionists regularly. Organize annual fundraising dinner sustain free clinic's daily operations. Answered telephone inquiries clients, vendors public. Performed tasks taking vitals, primary secondary assessments. Administrative Assistant 05/2015 08/2016 Company Name – City State Performed general office duties, including answering multi-line phones, routing telephone calls messages appropriate staff, greeting public, typing, proofreading, filing, sorting handling incoming outgoing mail. Assist event coordinator organizing fundraising events compiled informational packets potential donors. Participated marketing outreach visibility efforts, requested. Education Bachelor Science Community Health 2017 University Of Illinois At Urbana-Champaign City State Elected Vice President Pakistani Students Association 2016 Elected Fundraising Chair Muslim Students Association 2016 Coursework Health Planning, Health Administration Health Finances, Health Data Analysis, Macroeconomic Principles, Healthcare Systems 2018 College Of DuPage City State Coursework Emergency Medical Technician, Statistics Medical Terminology Skills Skilled Microsoft Office Suite, Adobe Premier Suite, SQL Database, SAS Planning development Strategic decision making Fluent English Urdu, Functional Spanish Data Management Excellent communication skills Time management Conflict resolution Work History Consultant 06/2018 12/2018 Company Name – City State Developed work plans meet business priorities deadlines. Devised strategies improve organization efficiency optimize group management. Kept detailed records project progress, discrepancies funding. Supported clients business analysis, documentation data modeling. Collaborated clients develop shape budgets, processes, business intelligence strategies. Intern 10/2017 05/2018 Company Name – City State Perform clerical tasks answering phone calls, filling paperwork, delivering films, faxing documents insurers healthcare providers. Communicated patients, visitors, staff ensure needs met. Internship 06/2016 08/2016 Company Name – City State Work extensively organization's electronic medical records schedule patients, coordinate shifts, provide service insured. Performed general office duties, including answering multi-line phones, routing telephone calls messages appropriate staff, greeting public, typing, proofreading, filing, sorting handling incoming outgoing mail. Shadow physicians nutritionists regularly. Organize annual fundraising dinner sustain free clinic's daily operations. Answered telephone inquiries clients, vendors public. Performed tasks taking vitals, primary secondary assessments. Administrative Assistant 05/2015 08/2016 Company Name – City State Performed general office duties, including answering multi-line phones, routing telephone calls messages appropriate staff, greeting public, typing, proofreading, filing, sorting handling incoming outgoing mail. Assist event coordinator organizing fundraising events compiled informational packets potential donors. Participated marketing outreach visibility efforts, requested.",CONSULTANT
"ENGINEERING PROJECT MANAGER Summary Eleven years experience Analog, RF Mixed Signal Layout Design module Chip levels 180nm, 65nm, 45nm, 28nm TSMC, 14FF Samsung foundry 10nm Intel. Experienced planning, tracking executing tasks meet desired deadlines. Skills Aware Analog Layout fundamentals like Device matching, shielding, Isolation, ESD, Latchup, Antenna, EM, DFM Physical verification layout using tools like K2Ver, Hercules, Caliber, Assura Used auto routers tools like ICCT, Chip Assembly router, Aprisa, VSR various blocks reduce manual effort Used post layout parasitic extraction tools Used Nucleus (TI internal tool ESD Latchup), SPIRE (TI internal tool EMIR analysis), Voltrace (TI internal tool High voltage checks Used data management tools like Synchronicity IC manage Relevant Experience Current Company: Aricent Inc. Client: Intel USA I currently trained Genesys tool 10nm Intel flow. I working blocks like LDO begin with. Client: Qualcomm Pvt Ltd India WTR-RX/TX SYNTH 14FF (Samsung foundry) Duration project 6 months I managed team 6 worked WTR synth project done 14FF Samsung foundry. This one challenging tasks career, first RF task I worked FF technologies. To overcome challenges I undergone various FinFet related trainings understand process impact layout. Experience Engineering Project Manager 12/2012 06/2017 Company Name I used Gantt chart schedule tasks individual. I also used XL sheet track progress issues micro level. These sheets certainly helped us plan next project much better. WTR-RX/TX SYNTH 28nm (TSMC) Duration project 6 months I lead team 4 supported project done Qualcomm USA. My role project regular discussion US designers understand requirements, later communicate requirements team also track deliverables. I also handled portion TOP level layout tasks. I worked blocks like HFVCO, Regulator, VCO Buffer LPF project. I used Gantt chart schedule tasks individual. I also used XL sheet track progress issues micro level. WTR QLNA Daisy Chain 180nm (TSMC) Duration project 0.5 months For particular project I regular discussions Packaging team create best Daisy Chain structures WLP CHIP I work previously. I also went entire process Tape Out CHIP included uploaded Tapeout related files database reviewing eJV sent FAB. WTR QLNA Metal Variants Tapeout 180nm (TSMC) Duration project 0.5 months We needed metal variants QLNA chip I previously worked on. In design leave scope meal options used study certain features better testing. Here I worked creating four chips different metal variant options. I also went entire process Tape Out CHIP included uploaded Tapeout related files database reviewing eJV sent FAB. WTR QLNA 180nm (TSMC) Duration project 5 months This first project 180nm TSMC process. In project I mentored one junior team worked MBIAS block I worked creating LNA. WTR RX BBF 28nm (TSMC/UMC) Duration project 4 months I lead team 4 supported project done Qualcomm USA. My role project regular discussion US designers understand requirements, later communicate requirements team also track deliverables using Gantt chart XL sheet. I worked top level sub-blocks BBF project. WTR FBRX 28nm (TSMC) Duration project 4 months This task working FBRX module previously done. There issues seen blocks performance post silicon verifications. My role task identify IQ imbalance caused performance issues fix them. I able meet designers requirements task much appreciated task done. WTR Low Band Low Noise Amplifier 28nm (TSMC) Duration project 3 months This Low Band LNA operates 860 900 Mhz frequencies. Here layout constraints like coupling, inductance symmetry taken care layout. Majorly input devices RF_IN signal given extra care w.r.t coupling symmetry. WTR Mixer, Attenuator 28nm (TSMC) Duration project 10 months This first project I worked RF domain I wonderful experience working project. The blocks I worked project product chip hence amount learning tremendous project. The blocks ready time good quality. Senior Analog Layout Engineer 10/2011 12/2012 Company Name Member Technical Staff 06/2006 09/2011 Company Name Education Training Bachelor Engineering Electrical Electronics 2006 Visvesvaraya Technological University － City India Electrical Electronics Skills Cadence, Data management, database, debugging, features, IQ, layout, layout design, LINUX, meetings, mentor, Windows, migration, next, Operating Systems, Packaging, progress, project management, quality, Real Time, Router, Routers, Sun-Solaris",ENGINEERING
"Summary Administrative support professional experience working fast past environment, demanding strong organizational, technical interpersonal skills. Trustworthy, ethical discreet, committed superior Leadership, customer service, technical support working individual team environment. Confident poised interaction individuals levels. Detailed oriented resourceful completing projects time able multi-task effectively. Capabilities include: Logistics/ Distribution Management Medical Device Repair Technician Production/Operations Supervisor Shipping/ Receiving Supervisor Customer Service Representative Excellent Written/ Verbal Communication Experience Customer Service Advocate Jan 2015 Current Company Name City State Responsible answering incoming calls customers ensuring high level customer service maximizing productivity. Direct phone-based customer interaction answer resolve wide variety inquiries including limited pharmacy benefits, mail order pharmacy assistance calls. Assists customers /pharmacies/physicians orders reorders, benefit eligibility questions prescription inquiries. Escalates drug related calls appropriate pharmacist. Assist pharmacies members issues related processing pharmacy claims. Determines appropriateness overriding pharmacy claims edits error messages. Coordinates internal resolution claims exceptions issues. Assists entering new prescription orders system. Educates customers benefits, use plan, formulary, premiums status orders, claims inquiries. Medical Device Repair Technician Feb 2014 May 2014 Company Name City State Inspect test malfunctioning medical related equipment, following manufacturers' specifications using test analysis instruments. Test calibrate components equipment, following manufacturers' manuals troubleshooting techniques, using hand tools, power tools, measuring devices. Perform preventive maintenance service, cleaning, lubricating, adjusting equipment. Examine medical equipment facility's structural environment check proper use equipment protect patients staff electrical mechanical hazards ensure compliance safety regulations. Research catalogs repair part lists locate sources repair parts, requisitioning parts recording receipt. Solder loose connections, using soldering iron. Field Electronics Technician Jan 2010 Jan 2013 Company Name City State Read Interpret schematic drawings, diagrams, blueprints, specifications, work orders reports determine material requirements assembly instructions. Assembled electrical electronic systems support structures installed components, units, subassemblies, wiring, assembly cases, using rivets, blots, hand tools power tools measuring devices. Explained assembly procedures techniques workers. Conferred supervisors engineers plan review work activities resolve production problems. Production Team Lead Jan 2008 Jan 2009 Company Name City State Achieved work standards following production, productivity, quality, customer service standards; resolved operational problems; Identified work process improvements. Accomplished work requirements orienting, training, assigning, scheduling, coaching 20+ employees. Conferred supervisors coordinate operations activities within departments. Enhanced department organization reputation accepting ownership accomplishing new different requests; explored opportunities add value job accomplishments. Customer Service Representative Jan 2003 Jan 2008 Company Name City State Handled customer questions, complaints, billing inquiries highest degree courtesy professionalism resolve customer issues one call resolution. Communicated customers using web based tools demonstrated proficiency typing grammar. Made financial decisions protect/ collect revenue adjust customer account. Assisted call center manager assisting customer service representatives handling escalations difficult customer concerns. Education Logistics Supply Chain Management Post Secondary Training Certificate 2011 Florida State College Jacksonville City State Diploma 2003 Concorde Career Institution City State Military Service: 84 92 UNITED STATES ARMY Communications Specialist Received Honorable Discharge Skills ARMY, benefits, billing, blueprints, call center, catalogs, coaching, customer service, financial, hand tools, Inspect, Logistics, mechanical, mail, power tools, quality, Read, recording, Research, safety, scheduling, soldering, Solder, Supply Chain Management, phone, troubleshooting, typing, wiring",ADVOCATE
"BUSINESS DEVELOPMENT CONSULTANT Career Focus Self starter, customer focused detail oriented business professional multiple industry business development experience complemented staffing industry, Human Resources experience, specializing business implementation recruiting. Proven track record consistently exceeding corporate objectives quotas. Highly articulate persuasive communicator able reach individuals groups organizational levels. Ability liaison clients, Human Resources, sales management. Strong writing, editing, presentation skills. Extensive background Networking, Building Customer Relations, Presentation, Sales Marketing, Follow up, Project Coordination. Highly skilled strategic thinker, able plan implement client orientation program achieve organizational objectives business development goals. Summary Skills Microsoft Office Programs, SharePoint, PeopleSoft, ADP Payroll, Internet applications Research. Accomplishments Human Resources · Reduced employee turnover 10% one year. Sales Marketing · Increased Accessory World's revenue 25% less 3 months. Recruiting · Developed recruiting plans, marketed, hosted job fairs, filled 120 hard fill Building Inspector Plans Examiner vacancies The City Houston's Permitting Center period six months, sourcing recruiting nationwide. Business Development · Promoted largest territory Workforce Solutions, post exceeding market share customer loyalty annual goals, first quarter year second largest territory organization. Business Management · Implemented attendance disclaimer, significantly decreased hiring event cancellations current Workforce Solutions Center. Employee Engagement · Earned 2nd highest fill rate region Workforce Solutions, improving quality job postings, actively encouraging Employment Counselor Staffing Specialist teams aggressive recruitment efforts. Professional Experience Company Name City State Business Development Consultant 01/2015 Current Provide Human Resources, Recruiting, Screening, staffing services employers assigned areas. Maintain build relationships new existing clients providing services, maintaining contact, attending networking events, actively involved targeted professional organizations. Network industry contacts, association memberships, online. Maintain understanding employment business related activities assigned areas analyzing data identify business development opportunities. Understand clients' human resource-based needs suggest appropriate products, provide advice, otherwise address issue. Follow-up clients ensure effective delivery services products rendered. Develop process client contracts, renewals, terminations. Company Name City State Recruiting Specialist 01/2014 01/2015 Develop execute recruiting plans. Market advertise reach broader wider market candidates. Network industry contacts, association memberships, online. Implementation programs, policies, procedures towards workforce management. New employee on-boarding, Training development. Administrative duties record keeping related hiring process. Company Name City State Owner 02/2011 08/2013 Operated small business selling fashion accessories locally, well online. Direct Sales Business Business Sales. Developed excellent rapport clients. Increased revenue 25% less 3 months. Company Name City State Language Arts Intensive Reading Teacher; Spanish Club Sponsor 09/2006 06/2010 Implemented community service help benefit needy local residents programs Coats Our Backs, Can Principal, Spring School Supply Drive, A Christmas Carol, Military Shoeboxes, Club Clean-up. Successful advancing students reading level 88% period one school year. Developed taught lessons following Voyager Instructional Model improve students' reading skills. Taught aspects Reading, English Literature, Grammar, Writing. Prepared students Florida's Comprehensive Assessment Test (FCAT). Company Name City State Human Resources Manager 08/2003 08/2006 Developed job announcements, carried coordinated advertising, recruitment, interview selection process. Administration employee compensation benefits, personnel policies, regulatory compliance, performed quarterly reviews. Investigated, documented resolved personnel issues complaints levels within hotel. Conducted final interview, reviews, reprimands, exit interviews order ensure labor laws followed. Prepared followed budgets personnel operations. Education MBA Business Administration Management University Houston City State Bachelor Arts English Literature/Spanish University Texas City State Teaching Certificate Reading Endorsement City Languages Fluent English Spanish. Skills Administrative duties, ADP Payroll, advertising, Arts, benefits, budgets, business development, contracts, client, clients, delivery, Direct Sales, English, fashion, hiring, human resource, Human Resources, Internet applications, regulatory compliance, Market, Microsoft Office Programs, SharePoint, Network, networking, PeopleSoft, personnel, policies, rapport, Reading, record keeping, Recruiting, recruitment, Research, selling, Sales, Spanish, staffing, Teacher Professional Affiliations Texas Veterans Commission Houston East End Chamber Commerce – Ambassador – January 2015 – present Camara de Empresarios Latinos de Houston – Member – August 2015 – present Governor's Small Business Forum Committee Member September 2015 Houston Hispanic Chamber Commerce Volunteer – October 2015 present",BUSINESS-DEVELOPMENT
"SOFTWARE QUALITY ASSURANCE ANALYST II Career Overview 12 years experience Software Quality Assurance requirements analysis, test planning, creating test cases, test process coordination Experienced functional, end end, regression user acceptance testing Web based Client Server interfaces Familiar Waterfall Agile SDLC 7 years experience customer support/service handling escalated issues 5 years running formal training development programs system users Advanced Windows OS MS Office applications user/troubleshooting skills Ability learn new software quickly Able handle multiple projects Take ownership attitude Flexible team player Qualifications Microsoft Excel/Word/Outlook/Access/Powerpoint/Frontpage, Windows 7/XP/2k, DOS, setting up/troubleshooting hardware/software, Mac, Internet, Test Director/Quality Center, Ontime, Zendesk, SharePoint, basic office equipment Work Experience Software Quality Assurance Analyst II Jan 2012 Current Company Name － City State Work Environment: Agile, Windows based, Acuity Electronic Health Record System suite testing administration, Ontime.com used incident/bug reporting. T-SQL used query/insert/update SQL DB verify input/output test scenarios. WinAutomation TestComplete used automated testing. Application software testing local machines Cloud Share environments. Excel Word extensively used creation project documentation Responsible analyzing requirements testing modules Electronic Health Record (EHR) System including Patient, Company, Provider, Referrals, Collaborators, Utilization Management\Authorizations, Care Plans, Assessments, Tasks, Notes modules require testing. Testing Implementation process one version EHR another appropriately mapping data source database destination database. Creating maintaining testing user group profiles confirming appropriate access medical system Updating application software defining/coding existing field properties creating special user fields fit appropriate workflow tested based customer needs. Document test cases, procedures automation scripts keeping updated system release Effectively track testing progress using Ontime.com tracking assigning defects Responsible Database loads, test environment set-up, FTP application files workstation preparation Cloud Share environments Work application programmer system defects analysis project features Perform functional, regression, ad-hoc testing assigned EHR projects. User Support Specialist II, Payments Specialist Jan 2011 Jan 2012 Company Name － City State Call Center, Macintosh based, ZenDesk ticketing software used track user incidents Troubleshoot user issues Airbnb.com website navigation services, user account maintenance, payment processing billing analysis, well complex financial non financial disputes users including customer safety issues Respond professionally escalated calls support level I agents urgent calls Take effective notes user accounts ticketing system Thorough follow call ensuring customer/user satisfaction. Test Execution Manager Jan 2006 Jan 2010 Company Name － City State Work Environment: Matrix team structure/Team Lead, Windows based, Quality Center used test case bug/incident reporting. Excel Word extensively used project document creation SharePoint used document management/sharing, PowerPoint used meeting facilitation, Managed PC lab testers including ordering completing hardware/software set hands troubleshooting systems test environment. Responsible managing team onshore offshore testers System Integration Test phase software development life cycle CA Banking Center New Accounts Teller Platforms. Provided work estimates ensured project efficiently staffed testers complete project time budget. Review, provide feedback approve test plans scripts submitted Test Analysts Work team member accurately define business requirements new products customers system changes product system change rollout. Identify system functions processes may affected project Provide meeting representation banking center platform projects. Manage end end, user acceptance production certification testing Represent end user design, development, testing implementation changes existing systems environments CA Banking Centers. In charge training development new test analysts brought board test CA banking center new accounts system. Created lead training classes formal setting test lab virtually web users. Responsible ordering appropriate hardware software test lab test analysts production lab implementation team. Software Test Analyst Jan 2000 Jan 2006 Company Name － City State Work Environment: Matrix team structure, Windows based, Quality Center used test case bug/incident reporting, Excel Word extensively used project document creation, Visio used workflow charting use cases. Managed PC lab testers including ordering completing hardware/software set hands troubleshooting systems test environment Responsible identifying test scenarios business requirements creating test plans, scripts, executing scripts, documenting test results based requirements Effectively track testing progress using Quality Center tracking scripts assigning defects Work technical staff ensuring proper tests run, data conditioned resolving issues Perform Black Box functional, regression, ad-hoc testing assigned projects Maintained test lab ensured appropriate software hardware date department units tested Created kept track user access test production servers creating appropriate access levels contracted non contracted staff Owner production data including reconciling account balances production level bank accounts lent implementation testing. Internal Operations Analyst Jan 1999 Jan 2000 Company Name － City State Call Center, Windows based, high call volume, used proprietary software query databases common user issues. Research respond telephone inquiries regarding bank policy procedures banking centers various units. Identify resolve operational, software application, new account, sales, service related issues. Sr. Operations Officer Jan 1998 Jan 1999 Company Name － City State Work Environment: Office setting, Windows based, extensive account reconciliation tasks record keeping dollars coming department, PC maintenance user account troubleshooting. Controller incoming Bank America misdirected wire account corporate clients. Properly identify funds amounts billions dollars directed account order reconcile account. Also kept accurate logs wires passed section. Worked on-site desktop support department upgrade Windows 98. Helped IT team hardware software installations, password creation/resets conducted user training sessions peers. Money Transfer Customer Liaison Jan 1997 Jan 1998 Company Name － City State Call Center, Windows based, high call volume general public internal units, basic record keeping tasks track transactions. Responsible taking customer wire transfer requests telephone. Ensured properly identify customer account relationship order transmit funds collect fees. Amended canceled wire transfers necessary. Provided excellent customer service. Customer Service Representative Jan 1995 Jan 1997 Company Name － City State Work Environment: Retail Banking Center, Windows based, general public interaction. Processed deposits various accounts. Cashed checks, sold cashier's checks, traveler's checks, savings bonds. Balanced daily. Sold checking, savings, time deposit bank products. Education Training BS Computer Information Systems 2004 Golden Gate University － City State Computer Information Systems AAS Computer Technology 2002 Heald College － City State Computer Technology AAS Electronics Technology 2001 Heald College － City State Electronics Technology Certificate Health Care Information Technology 2013 Cosumnes River College － City State Skills account reconciliation, ad, Agile, automation, banking, basic, billing, bonds, budget, Call Center, cashier, com, CA, hardware, Controller, clients, excellent customer service, databases, Database, document management, documentation, DOS, features, financial, Frontpage, FTP, functional, funds, Information Technology, Team Lead, Notes, Mac, Macintosh, managing, meeting facilitation, Access, Microsoft Excel, Excel, Office, Outlook, PowerPoint, SharePoint, Windows, 2k, Windows 98, Windows 7/XP, Word, navigation, office equipment, DB, payment processing, PC maintenance, processes, coding, programmer, progress, Quality, reconciling, record keeping, reporting, Research, Retail, safety, sales, servers, scripts, software development, software testing, SQL, System Integration, desktop support, user training, telephone, Test Director, T-SQL, Troubleshoot, troubleshooting, upgrade, Visio, website, workflow",BANKING
"INFORMATION TECHNOLOGY PROJECT MANAGER SYSTEM ANALYSIS (SYSANALSYS) [GS-2210-12] Professional Overview Highly-qualified Department Defense (DoD) Program Manager (PM) professional, driven maximize Mission Partner (MP) operational efficiency planning, project management Infrastructure Technology (IT) expertise. Excels building dynamic team relationships achieves project management process improvements. Looking continue federal career strategic planner possessing exceptional knowledge understanding support agreements, basis estimates, fiscal analysis, financial reporting, cost projections, business proposals increased overall responsibilities within federal service. Relevant Professional Experience January 2010 Current Company Name City State Information Technology Project Manager System Analysis (SYSANALSYS) [GS-2210-12] *Holds Active Security Clearance* Member Development Business Center Defense Logistics Agency (DLA), Defense Finance Accounting Service (DFAS) Program Management Office (PMO), well Mission Partner Engagement Office (MPEO)/Engagement Executive (EE) team (BDM11). Principle Job Duties: Engage various DISA mission partners provide critical IT requirement proficiency Project Management support leveraging DISA End-to-End (E-2-E) Business Flow Process Positioned DISA Program Manager DLA's dynamic complex Enterprise Business Systems (EBS) Test Development (TD) environment generates $39 million annual revenue agency Also serving primary DISA Subject Matter Expert (SME) government Program Lead (PL) DoD mandated Federal Data Center Consolidation Initiative (FDCCI) providing IT project support Defense Contract Management Agency (DCMA), Defense Manpower Data Center (DMDC), Office Personnel Management (OPM) DFAS DISA Project Manager support includes skill(s) following: Serving primary Point Contact (POC) Mission Partner identifying, tracking, managing resolving project issues within Operational Environments (OEs) applications Strong in-depth knowledge understanding DISA computing service offerings Providing functional technical requirement analysis new DISA Mission Partner project initiatives Service Request Forms (SRFs) Create workload utilization documentation customer environments Schedule facilitate Mission Partner stakeholder meetings ensure project risk identified mitigated Develop manage overall project work plan Mission Partner project certain workload identified completed time Coordinate DISA Information Assurance (IA) personnel ensure Mission Partner IT systems required DoD Information Assurance Certificates Accreditation Process (DIACAP) package completed, making certain customer compliance implementation application(s) Effectively manage project scope ensure baseline time frames tasks delivered, unless changes approved Baseline Change Request (BCR) process. Proactively manage development customer business proposals derived approved Bill Materials (BOM) Solution Designs (SD) Monitor timely acceptance project basis estimate receipt Mission Partner funding Analyze coordinate customer review upcoming Fiscal Year (FY) cost projection Ensure processing Authorization Increases (AI) accepted Monitor judicious execution preparation activities Initial Operating Environment (IOE) Mission Partner IT systems, including arrival hardware infrastructure software delivery Completing IOE checklist staying direct communication Customer Account Representative (CAR) assigned application(s) assist initiating Mission Partner billing appropriate Billing Account Number (BAN), implementation recurring charges Coordinate customer CAR review support agreement application(s) Ensure timely execution Initial Operating Capability (IOC) preparation activities completed including application build testing concluded, Security Technical Implementation Guides (STIGs) applied, proper ports protocols identified, Enclave Connection Authority (ECA) approved proper Designating Approval Authority (DAA) Go-Live coordinated Transitioning projects operational sustainment closeout activities resulting Full Operational Capability (FOC) DISA Project Manager experienced various technologies: Multiple hardware OE chip-sets including x-86, Itanium, SPARC PA-RISC Multiple software Operating Systems (OS) including Windows Server 2008 R2, Windows Server 2012 R2, Red Hat Enterprise Linux (RHEL), Hewlett Packard UNIX (HPUX), Solaris SUSE Relational Database Management Systems (RDBMS) Oracle Microsoft SQL ?Converged IT systems including Hewlett Packard (HP) HANA appliance System Analyses Program (SAP) Business Warehouse Accelerator (BWA) Virtual Operating Environment (VOE) platforms Microsoft VMWare ?Cloud computing environments DISA milCloud Various enterprise storage platforms including Storage Area Network (SAN), Network Attached Storage (NAS) Content Addressable Storage (CAS) ?Numerous enterprise storage vendor devices Hitachi Virtual Storage Platform (VSP) HP 3Par SAN, NetApp NAS EMC Centera CAS Application database consolidation devices including Oracle Supercluster Disaster Recovery (DR) Continuity Operations (COOP) planning initiation While supporting Mission Partner projects, IT systems overall initiatives, important knowledge obtained following competencies: Defining collecting tracking metrics ensure project deliverables produced, accurate accounted Facilitating project meetings DISA internal team members, Mission Partners various stakeholders Hosting collaboration sessions dedicated developing project scope, formulate agendas negotiate schedules ?Managing expectations Mission Partner IT requests notional time frames project completion Providing excellent customer service ensure Mission Partner obtains operational sustainment applications environments Technical analysis DISA Capacity Services IT solutions Initiating processes ensure project objectives completed Negotiate Mission Partner solve complex technical schedule hurdles ?Comparative analysis modified business proposal original estimate Analyze proof-of-concept solutions Application migrations ?Compile dissemination project documentation noteworthy information appropriate customer stakeholders Presenting clear concise weekly project status reports management Creating senior leadership briefings high visibility Mission Partner initiatives Supplementary key proficiencies: A ccumulated average rating score 4.57 (outstanding) previous five years annual Performance Work Plan Appraisal review Superior oral written communication skills Able convey highly technical concepts manner understand Strong technical acumen allows development trusted relationships Mission Partner DISA functional teams Routinely manages demanding workload spite limited resources, conflicting priorities demanding customers Outstanding team member willing share knowledge, experience recommendations co-workers Willingly takes additional workload responsibilities support overall agency mission A consummate professional represents DISA articulate professional manner Holds self highest standards January 2010 January 2014 Company Name City State Relevant Training: Action Officer Course Acquisition Training 101 Aspiring Leaders Briefing Techniques Customer Service Excellence Empowerment Interpersonal Communication Network Operations 100 Planning, Programming, Budgeting Execution course Teambuilding This Is Transforming DISA August 2009 January 2010 Company Name City State Computer Technician Specialist Managed, provisioned, configured, built staged operational computer systems Navy/Marine Corps Intranet project March 2008 August 2009 Company Name City State IT Specialist STEP (Student Technology Education Program) Reported Lead Supervisor DISA Naval service desk support Independently managed filed data tape entry appropriate storage drives Consistently received excellent evaluations reviews Education Coursework 2015 Shippensburg University City State USA Organizational Development Leadership (ODL) Master Science Concentration: Public Organizations Relevant Courses: Applied Organizational Leadership Analysis Ethics Public Service Managers Leadership, Charge Innovation Leadership, Theory Practice Policy Implementation Administration Public Policy Analysis Organizational Theory Behavior Research Methods 2009 YTI Career Technical Instituation City State USA Network Internet Security Administration (NISA) Associate Technical Relevant Areas Study: Applications Computer hardware technology Operating systems provisioning Virtual machines Security system hardening Network configurations Backup imaging disaster recovery 2006 Millersville University City State USA Sociology Bachelor Arts Certifications, Training Noteables CompTIA Security+ certified (active) Information Technology Infrastructure Library (ITIL) Foundation Certification IT Service Management Foundations Project Management IT Professionals Introduction IT Project Management The Project Management Professional (PMP) Certification Exam Camp Microsoft Project 2010 Level 1 2 Training Defense Acquisition University: Developing Systems Engineering Plan Defense Acquisition University: DISA Information Systems Engineering Seminar (ISES) Defense Acquisition University: Engineering Management Workshop (EMW) Defense Acquisition University: Fundamentals System Acquisition Management Was member System Integration Delivery (SID) proposal evaluation team negotiate new vendor award. The SID team support contract worth $45 million",INFORMATION-TECHNOLOGY
"PROJECT MANAGER AND PHOTOGRAPHER Summary Executive Assistant skilled multi-tasking maintaining strong attention detail. Employs professionalism superior communication skills meet client company needs.Highly focused results-oriented office professional successfully supports complex, deadline-driven operations. Customer-oriented computer-savvy. Highlights Microsoft Office proficiency Articulate well-spoken Flexible Social media knowledge Appointment setting Customer service-oriented Mail management Meeting planning Executive presentation development Business correspondence Scheduling Excel spreadsheets Professional mature Strong problem solver Works well pressure Administrative support specialist Self-starter Skilled talented photographer. Types 50+ words per minute Accomplishments Customer Service Handled customers effectively identifying needs, quickly gaining trust, approaching complex situations resolving problems maximize efficiency. Administration Performed administration tasks filing, developing spreadsheets, faxing reports, photocopying collateral scanning documents inter-departmental use. Reporting Maintained status reports provide management updated information client projects. Training Successfully trained staff office systems databases, policies procedures focusing minimizing errors generating superior results. Experience April 2007 January 2016 Company Name City State Project Manager Photographer 7.7 years). Professionally trained military. Over 15+ years experience digital photography. Project manager freelance photographer. Event photographer weddings, bridal showers, prom graduation photos. Scheduled events, planned coordinated venues well bookkeeping events. Digitally manipulated images improve quality well add artistic touch. Excellent customer service quality. Provided customers digital photography events. 100% customer satisfaction. November 2012 January 2014 Company Name City State Independent Consultant Market sell high quality kitchen tools accessories in-home demonstrations, booths trade shows, fundraiser programs. Provided excellent marketing, sales, demonstrations, order entry, shipping, receiving customer service. Maintained inventory, accounting data entry small business. October 2008 April 2010 Company Name City State Tax Preparer Provided timely accurate tax preparation advice individuals, families businesses. Perform e-filing tasks per schedule Addressed complex tax issues tax deduction problems clients. Assist clients legal issues, tax amendments payment plans. Interviewed clients prepared taxes achieve accurate thorough results maximum refunds using current tax laws. Achieved 100% customer satisfaction client retention utilizing company guided client relations techniques. July 1988 July 2008 Company Name Intelligence Analyst Honorable discharge 20 years Naval intelligence analyst. Compared, correlated disseminated valuable intelligence information executive level directors via expedited resources global crisis like 9/11, Haitian earthquake, Malaysian tsunami. Lived overseas Italy operational intelligence analyst providing analysis administrative assistance executive level. While serving two aircraft carriers responsible providing near real time intelligence executives well fighter pilots. As Independent Duty Intelligence Officer onboard naval destroyer, obligations included providing intelligence, administrative support executive level, working independently. Leading Petty Officer division 30 junior enlisted sailors stationed onboard USS John C.Stennis September 1, 2000 October 31, 2003. Head Intelligence Collection team (""SNOOPY team"") 20 non intelligence trained personnel onboard USS Mustin 2002-2005, including providing intelligence preparation education team members. Education 2013 Old dominion UNIVERSITY City State US Bachelors Art History History Major Minors French, Geography Secondary Education. Achievements/Organizations: *Inducted Pi Delta Phi Spring 2013(Collegiate French National Honor Society). *Received 2013 Emerging Leaders Award Gamma Sigma Sigma National Service Sorority. *President Eta Rho Chapter Gamma Sigma Sigma National Service Sorority, Inc., Member French Club, Community Service Officer ODU Student Veterans Association, Member Baptist Campus Ministries Languages Able speak, read, write French Interests Associations: Junior League Of Hampton Roads -Chair Junior League Hampton Roads Touch Truck Committee June 2015 Present. Leading team 20 women plan annual Touch Truck fundraising event Junior League Hampton Roads 2016. -Co-Chair Junior League Hampton Roads Touch Truck Committee January 2015-May 2015. Helped lead team 20 plan execute large fundraising event Junior League drew crowd 2200 raised $20,000. Gamma Sigma Sigma National Service Sorority -Active Alumni member large since 201 -Sorority President Eta Rho Chapter Gamma Sigma Sigma Fall 2011-Fall 2012. -Sorority Service Vice President Spring 2010 – Fall 2011. Student Veterans America: -Alumni member 2013 -Community Service Chair 2012-2013 Additional Information Security Clearance: Inactive TS/SCI Clearance. (DONCAF completed 2008). Volunteer youth soccer coach Virginia rush October 2006 October 2014. Coached children development soccer skills well team work. Coached U13, U8, U6 co-ed teams. Volunteer TOPSoccer buddy since 2011, Volunteer TOPSoccer buddy since 2011, aiding children disabilities play soccer. 1000+ documented volunteer hours since 2010, continues volunteer regularly local community. Skills Customer Service, Internet Research, Time Management",CHEF
"SALES SUPPORT Experience SALES SUPPORT February 2002 January 2010 Company Name － City State Directed team-centric initiatives process release 56,000+ digitally preflight pdfx1a Run Press /magazine ads totaling $50 million publications via Associated Press AdSend, B-Linked AdTransit, FTP sites platforms Macy's, Inc. Liaised among production department Pre-Press teams ensure color corrections quality control maintained, well staff major magazines color mark-ups press runs approvals quality control. Implemented VIO Adsend Web Application release digital plate Macy's ads publications, well Soft Proofing Creative Production Departments AdGate Adsend program releasing ads publication. Served Stakeholder Team Member Soft Proof Committee responsible implementation new Approve V.1.3 Digital Color Approval Correction System EIZO monitors. Led transition team centralizing four 4 Color Run Press (ROP) operations divisions new Macy's, Inc. Continually aligned costs planned budget decrease production expenses 25% every quarter. Increased processing efficiency 50% decreased errors 75% via new Adsend Roadmap Adobe Advertising Cloud team. Created cost-controlling production schedules coordinate increase Macy's ROP Magazine Ads. Contributing $200+ million sales increase Macy's East 4th Quarter Holiday Season. Marketing Project Production Manager, Production Manager January 2010 February 2018 Company Name － City State Led supervised forward-thinking teams conceptualizing, developing dynamic templates, releasing direct mail, inserts, outdoor ads pre-press department external vendors. Coordinated final direct mail/SEM ad review meetings SVP Marketing Operations facilitate sales edits, proofread approved URL/QR Codes/Web ID's. Managed ad traffic flow Pre-Press Blue Line sign offs creative team, well final delivery print digital files external printers via FTP sites. Performed quality control color correction mark-ups completeness accuracy. Created InDesign templates blow-ins/stich-ins, OOH campaigns/Omnichannel platform. Led negotiation meetings Creative, Pre-Press, printers, vendors. Continually ensured scheduled press run timekeeping within budget 85%, providing final roadmaps printers. Selected VP Marketing Operations co-train newly hired employees cross-functional leadership skills. Played vital role achieving $250+ million Direct Mail sales Fall Spring Seasons, creating new proof process. Receiving Macy's ""Marketing Star Year Awards"" 2013 2018 exemplary job performance managing inserts. Successfully managing production new annual Macy's Men's Fashion Book direct mail SEM campaigns. Advertising Project, Color Run Press/Magazines. Staging Street Operations Manager January 1998 January 2010 Company Name － City State Assistant Production Manager January 1998 January 2002 Company Name － City State Marketing Manager January 2000 January 2001 Company Name － City State Advertising Manager, Advertising Sales Support January 1995 January 1998 Company Name － City State Education Master Business Administration Marketing Project Management SOUTHERN NEW HAMPSHIRE UNIVERSITY Bachelor Arts History Political Science (Management Marketing) MANHATTANVILLE COLLEGE PMP Certificate Project Management Certificate Digital Plate Processing Certificate Pre-Press Preparation Processing Certificate Soft Proofing Certificate 4 Color Processing Correction Certificate Social Media Advertising Certificate Email Marketing Certificate (SEO) Search Engine Optimization Certificate Google Analytics Search Advertising Certificate Branding Fan Building Certificate 3D Printing Workshop Certificate Digital Photography Workshop Summary QUALIFICATIONS FOR PROJECT MANAGER, MEMBER SUPPORT TOOLS AND PROCESS Innovative Leader Committed Delivering Excellence Marketing Advertising Maximizing Bottom-Line Results. Highly Accomplished Marketing/Advertising Project Manager Digital/Print Production Leader, Ad Manager experience drives Campaign Development, trends tracking, Consulting, Project Management, initiatives align company's vision. Innovative Thought Leader develops synergistic campaigns world-class print products/services, cultivating strong brand image superior quality. Influential Strategist Leads Cross-Functional Teams/Processes, Advising Creative Assets, Ad Manage SEM Platforms, develops alliances among senior-level decision-makers, top vendors, media companies, agencies. Affiliations American Marketing Association The Organization Black Designers Advertising Production Club New York National Black MBA Association Association Project Management Digital Marketing Association Digital Advertising Alliance Macy's Thanksgiving Day Parade Committee Macy's 4th July Fireworks Committee The Bowery Mission Henry Street Settlement Highlights Vendor Relations Project Management/OOH 4/Color Correction Specialization Team Building Training Innovation Print Production/ Schedules Creative Team Collaboration Process Optimization Consulting Negotiation Maximization Strategic Analysis Planning Graphic Design Ad Traffic Soft Proofing Digital Files Proofreading Editing Quality Control Building Templates Strategic Planning Implementation Cost Reduction Avoidance Turnaround Crisis Management Digital Photo Retouching Microsoft Office Suite Adobe Creative Suite QuarkXPress ADTransit ADSend Pre-Press Skills Vendor Relations Project Management/OOH 4/Color Correction Specialization Team Building Training Innovation Print Production/ Schedules Creative Team Collaboration Process Optimization Consulting Negotiation Maximization Strategic Analysis Planning Graphic Design Ad Traffic Soft Proofing Digital Files Proofreading Editing Quality Control Building Templates Strategic Planning Implementation Cost Reduction Avoidance Turnaround Crisis Management Digital Photo Retouching Microsoft Office Suite Adobe Creative Suite QuarkXPress ADTransit ADSend Pre-Press",SALES
"DIRECTOR OF SHIP CONSTRUCTION Executive Profile Visionary Operations Executive solid experience managing levels multiple projects including budgeting administration. Ambitious Leader creates strategic alliances organization leaders effectively align support key business initiatives. Builds retains high performance teams hiring, developing motivating skilled professionals. A Motivated Change Agent Leads organizations Lean Journeys training, mentoring, driving results creating self-directed, autonomous Teams Organizational Goals mind. Skill Highlights Leadership Project management Business operations organization Budgeting expertise Employee relations Self-motivated Customer-oriented Lean Implementations Change Agent Team Player Labor Negotiations Honest Ethical Ability select talent Multi-unit Operational Experience P&L Responsibilities Communications Teacher Core Accomplishments Manufacturing Lead Labor Negotiations resulting multi-million dollar benefit company across term agreement, ratified. Changed Marinette Marine Module Construction static build process dynamic build process resulting schedule attainment productivity improvement 50% 100%. The resulting cost improvement netted savings $5M per ship. Lead, Designed, Constructed Operated new Module Facility resulting achievement baseline schedules operations budgeted cost. Achieved despite many claims process design would never work would cost us operate fashion. Helped grow small, privately owned company $8M revenue $20M revenue competitive market. Performed Lean engagement, Customer Involvement, Employee involvement drive achieve goals collectively set. Worked aspects Thermasys Corporation final role VP/GM. During time, I implemented Lean methods lead significant improvements cost, schedule, quality safety. Professional Experience Director Ship Construction 07/2015 Current Company Name City State Accountable Ship Completion prior launch including Fabrication, Assembly, Paint, Outfitting, Testing, System completion. Responsibilities include Ship Construction First Plate Cut Launch Ship, Management Cost Schedule performance achievement Strategic Corporate Goals. Additional responsibilities include Relationship Building Union Membership Collective Bargaining Unit Negotiations Union regarding upcoming Contract renewal. Span control includes 4 ships various stages construction, oversight 850 Union employees 61 Area Managers, General Foremen Foremen. Lean Methods: Instrumental introduction implementation Lean methods. Results date include: Lean re-organization external areas shipyard including removing multiple locations identical activities reducing travel time creating much productive workforce providing support resources Point Use. Implementation Barcoding improved inventory materials equipment reductions material loss quick identification material location quick response demand. Director Outfitting 07/2014 06/2015 Company Name City State Accountable Ship Completion prior launch including Outfitting, Testing, System completion. Responsibilities included Structural Completion Module Erection; Insuring Pipe, Electrical, Insulation, Equipment, Propulsion Systems complete prepared next stage final construction System testing. Span control includes 4 ships various stages construction, oversight 600 Union employees 42 Area Managers, General Foremen Foremen. Insuring Outfitting done sequenced Stage Construction. In June 2014, completion rate modules prior module erection roughly 65%. It high 90 percentile averages 97%. My Team raised bar level completion time launch. Prior ships launched level mid low 70 percentile, LCS 9 launched 84% complete therefore re-gaining schedule on-time delivery. This level completion earned Team significant accolades customer along company earning multi-million dollar incentive bonus achieving goal Introduced status boards Work Centers communicate performance employees. Additionally, post safety alerts status boards accidents occur speak crews insure adhering safe practices alerting Leadership see problem. Director Fabrication Assembly 11/2012 06/2014 Company Name City State Accountable Construction Modules LCS vessels. Responsible following; Structure, Pipe Fabrication, Outfitting equipment Electrical foundations, short long term manning plans, cost schedule performance. The Structural Trade (Steel Aluminum) performing 50% productivity losing schedule day. Additionally, team disjointed working cohesive unit. Throughout transition poor performance exceptional performance, I accomplished following: 1) Immediately cut manning Steel Module department 167 127, immediate improvement cost performance degradation schedule. 2) Continued reduce manning attrition elimination contract employees achieve budget cost performance. 3) Once stabilized, schedule performance began improve group back baseline schedule improvements began happen daily. 4) Built solid Team continued improve currently operating 70 employees opposed 167 continues gain schedule make improvements. Spearheaded introduction implementation Lean methods. Results date include: Implemented 5S program great success.Everything place; Everything place. Implemented Lean methods Pipe shop resulted increased throughput 250 spools per week 400 spools per week without additional manpower. Introduced status boards Work Centers communicate performance employee base. Introduced daily tracking, progressing daily status foreman effort understand performed day corrections must made insure meet weekly goals. As group stabilized, complaints internal customers diminished 75%. This done open communication stream issues internal customers ""Go See"" technique foreman performed unacceptable work could understand error effected stream operations. Using technique, coupled clear understanding quality procedures, quality performance improved greatly saving thousands hours unnecessary rework. Highlighting safety important thing Leadership Team working direct reports, managed create safer, cleaner organized environment, reducing accidents 50 first year. This accomplished communication implementation 5S methods leading eliminating potential safety hazards. Director Outfitting 06/2012 11/2012 Company Name City State Accountable Ship Completion prior launch including Outfitting, Testing, System completion. Responsibilities included Structural Completion Module Erection; Insuring Pipe, Electrical, Insulation, Equipment, Propulsion Systems complete prepared next stage final construction System testing. Key strategy role primary focus Lean Implementations Team Building. During first 5 months Marinette Marine, I introduced organization Lean Methods began implementing new techniques; predominantly 5S activities. Instrumental introduction implementation Lean methods. Results date include: Implemented staging organization Rigging tools equipment prevent losses hours lost searching necessary tools. To date, significant hours time saved result elimination searching tools equipment rigging major lifts, module moves module erections. Implemented staging organization safety equipment prevent loss searching safety stantions, line lead trellis' safety related equipment. Results lead reduction accidents related lack safety chains, stations, lead control. Director Module Construction 09/2009 06/2012 Company Name City State Accountable Construction Modules LCS JHSV vessels. Responsible Trades, including Structure, Pipe, Fitout Electrical, short long term manning plans, cost schedule performance. After construction new 370K sq. ft. facility (Phase I), I began operate facility produce modules JHSV LCS Programs U.S. Navy. After commissioning facility, employee base grew 50 employees 600. Managed transition hiring predominantly low skilled employees training B Class skill base A Class Skill base. Phase II (370K sq. ft.) commissioned mid-January 2012. After commissioning Phase II, employee base Phase grew 24 nearly 550 4 short months. During time period, cost schedule performance improving week. Instrumental introduction implementation Lean methods. Results date include: Implemented 5S program great success. Everything place; Everything place. Introduced shadow boards assigned specific area reduced tool loss 50%, saving $1M lost, damaged stolen tools. Introduced status boards Work Centers communicate performance employee base. Vessel vessel cost improvement 30% 2nd vessel 15% 3rd vessel date. External survey results improved significantly vessel vessel. Current vessel progressing 90+ pass rate first time surveys compared roughly 75% prior vessel. With new Module facility line, began scribing cutting modules neat avoid interference erecting module module. This allowed erection modules completion vessels significantly increase. Our safety performance among best Industry. We received several Industry awards safety performance. This done collective team effort. Operations Manager 10/2006 09/2009 Company Name City State Accountable Construction LCS HSF vessels. Responsible Trades, including Structure, Pipe, Fitout Electrical, short long term manning plans, cost schedule performance. Was brought board help develop Lean facility implement Lean methods Shipyard environment. Between Oct.2006 Nov 2007 began coaching teaching means Lean. This huge challenge. Most employees even heard words, Lean Methods. Brought board knowledgeable employees help make transition. During time period, focused employee involvement problem solution, continuous improvement areas struggling, training. Through employee involvement, cross-functional Tiger Teams true grit, overcame many issues, resulted great gains follow vessels. Beginning Nov 2007, I took Project Lead new Module Facility.We began 100 acres Corps Engineers Spoils dredging created Lean Facility designed construct outfit modules. Some milestone accomplishments were: Helped secure federal, state local funding support expansions Worked Governors' office, Mayors' office governmental authorities. Examples include: Mitigation wetlands working Corps Engineers. Working FEMA remove site VE zone (designation given coastal areas). Working Alabama Department Environmental Management. Designed entire facility designed validated external sources Completed entire 370K sq.ft.facility time $1M budget General Manager 04/2005 10/2006 Company Name City State Accountable Forestry Boat divisions. Responsible aspects organization including long-term business strategies. Total revenues $20M per year. Developed plan implement methods designed aid company dealing significant revenue growth. For example: Lean methods, Employee involvement decision making, Supply Chain Management, Team approach, hierarchy priorities, include 1) Quality, 2) Delivery, 3) Continuous Improvement, umbrella safety. Introduced organization means ""Lean"". Results date include: 40% reduction overtime. Instituted Cost Savings program recognized $1.7M real savings. Improved on-time delivery. Reduced amount field installation issues. Improved productivity 44% headcount remained flat. Implemented Corrective Action Reporting system results ""True"" root cause analysis ""Permanent"" Corrective actions. Introduced organization Microsoft Project benefits planning scheduling properly. Resulted ability deal delays disruptions advance milestone dates deadlines. Began involve customer intimately planning scheduling process. Previously, scheduling delays would communicated customer base causing significant costs customer end, many times reimbursed PSI. Implemented Customer follow-up installation system order evaluate customers' satisfaction resolve open issues. Instrumental achieving Revolving line credit Capital line credit large banking institution. Vice President/General Manager 01/2002 01/2005 Company Name City State Accountable Aftermarket Business Unit Thermasys Corporation. Developed implemented Business Unit Strategies. Responsible Aluminum business unit Montgomery, Alabama Copper/Brass business unit Detroit, Michigan. Total Aftermarket revenues $20M per year. Developed implemented plan move organization Lean direction. Coached trained organization Lean methodology impact organization. Implementing Lean Manufacturing employee ownership process led many improvements: Created self-directed work teams. Led key managers Lean Manufacturing philosophies. Improved time delivery 60% 99%, reducing lead-times 6 weeks 3 days. Reduced external defects 43%. Reduced inventory 50%. Reduced workforce 10%, sales increased 15% mature market. Increased profitability 10%. Restored brand name Aluminum products (Thermal Components). Focused growing business thebest choice industry. Competitive price, superior delivery lead-times, world-class quality service. Developed strategy move direction Specialty products focus less replacement type business. Strategy changes led many improvements: Launched 113 new products 3 years Added 28 new distributors. Negotiated long-term agreement distributor racing products. Grew sales revenue mature market creating new paths market. Operations Manager 01/1999 01/2002 Company Name City State Managed day-to-day operations Heat Exchanger Division Thermasys Montgomery. Responsibilities included, achieving daily goals customer commitments improving operations Lean methods. Kaizen Approach Lean Manufacturing: Took aggressive approach process improvement Kaizen activities. Results Kaizen events favorable: Reduced scrap levels 6% 1.5%, resulting 687K annual savings. Daily goals increased 40% daily targets 90+% scope eight months. Reduced workforce 189 125, improving productivity quality. Increased fill rates 70% high 90%, reducing build quantities inventory levels. Reduced overtime 35%. The Result Kaizen Approach Quality: Led Kaizen efforts improve quality products building quality product processes prior production launch. Improved existing product quality implementing changes brought Kaizen efforts. Implemented Customer Focused Teams effort get operators involved customers, resulting Partnership Status John Deere. Manufacturing Engineering Manager 01/1997 01/1999 Company Name City State Directed process related issues projects Heat Exchanger Tubing Operations. Managed aspects Continuous Improvement Plant. Responsible insuring processes robust maintained. Project Management: Managed numerous projects related process improvements cost savings activities. Managed projects within budget time. Removal Aqueous Washer: Project required finding viable option off-line washing manage on-line. Achieved goal using process friendly oil require washing. Implementation new oil resulted removal washer, saving company $1M annually. Elimination Epoxy Repair: Project required reducing leaks post-braze, therefore eliminating need secondary step process. Implemented changes improved first pass leak rate, thereby eliminating need epoxy repair. This project resulted $500K annual savings improved process flow. Installation New Process: Managed project required designing process, purchasing equipment, installing new line launching production. This product line entirely new market Heat Exchanger division, one significant impact future Thermasys. This process line installed time budget. Team Dynamics: Prior role Manufacturing Engineering Manager, central focus Process Improvements. Under leadership, dynamic team Engineers assembled attack every improvement opportunity. Product Engineering Assistant Manager 01/1989 01/1997 Company Name City State Led Product Design activities. Controlled Product Designs insure designs would within current capabilities process side. Expected design process fixtures, jigs, equipment products designing. Customer Focus: Mission exceed customers' expectations within capabilities. Made sure extra steps taken insure customers Thermasys best choice. Regularly visited Technical staff customer locations effort insure viability design. Aftermarket: Designed, prototyped launched production new Ford Aftermarket Radiator product line, resulted $2.5M additional revenue organization. Original Equipment Customers: Account manager John Deere product launches. My leadership skills enabled us launch new products time within budget. During tenure Engineering group, Thermasys one best supply partners. QS 9000 Efforts: Developed implemented document control process incorporating new numbering schemes controlled document binders preparation QS 9000 Certification, accomplished 1996. President's Award: Received Insilco (Holding company) President's Award recognizing involvement design engineering new tube would result existing tubes obsolete. This tube profile revolutionized Tubing industry enabling end users take cost materials reducing gauges. Education Bachelors Science Business Management 2001 Troy State University City State GPA: GPA: 3.6 Business Management GPA: 3.6 Business 1986 Auburn University City State Business Associates Degree Drafting Design Technology 1989 John Patterson State Technical College City State GPA: GPA: 4.0 Drafting Design Technology GPA: 4.0 Skills Relationship building Problem Solver Conflict Resolution Great Organizational Skills Microsoft Office Professional Energetic",CONSTRUCTION
"GRAPHIC DESIGNER Summary I hardworking multi-talented individual loves design, play sports, learn. I always challenge look forward always striving become better. Highlights Microsoft Office Suite Adobe Photoshop/ InDesign/ Illustrator MAC/Windows OS CorelDraw Software Photobench Software Photography [Nikon, Canon] Creative artistic Self-motivated professional Quick learner Time management Experience 10/2015 01/2016 Graphic Designer Company Name City State Photographed new cellphone cases using Photobench Software Canon camera. Edited photos using Photoshop applied one thousand designs photoshopped onto cellphone cases. Create various images website well web banners. Fulfill cellphone case orders CorelDraw, applying right design order. 10/2015 Bartender Company Name City State Tended bar tournament private companies rented cabana spaces, made sure guests enjoyed time well provided non alcoholic alcoholic beverages. Ensured bar table clean times, well kept bar stocked available beverage options. 08/2014 04/2016 Athlete Retail Associate Company Name City State Deliver premium consumer experience demonstrating expertise Nike products services give consumers need connect, train, compete knowledge achieve goals. Unloaded deliveries processed incoming products directed immediately sales floor. 09/2013 01/2014 Restaurant Hostess Company Name City State Greet incoming exiting guests Forbes Five Star customer service guidelines take information parties. Answered incoming phone calls multiline telephone, answered questions directed calls accordingly, well taking reservations guests. Monitored open tables seated guest accordingly, helped servers needed passing menus guests, transferred guests bar table served beverages. 07/2013 07/2015 Design Guide Company Name City State Guided interested buyers showroom floor. Answered questions furniture items, prices, company. Took tentative orders items interested iPad. Worked individual designers well retail companies, partnering appropriate sales agent specific territory. 03/2013 09/2013 Lifeguard Company Name City State Provided professional courteous service guest. Daily responsibilities included maintaining safe pristine pool deck environment, set pool deck pool opens guests c ompleting breakdown pool day asthe pool closes. 05/2012 10/2012 Lifeguard Water Safety Instructor Company Name City State Maintained safe healthy learning/recreational environment Aquatics Programs. Provided constant surveillance patrons facility ensure safe environment. Completed opening closing duties well mid-day shifts. Instructing patrons water familiarization, water safety, beginner, intermediate advanced swimming levels. 06/2010 08/2011 Pool Manager Company Name City State Maintain fellow staff members assure task. Create staff schedule, lesson assignments, conduct in-service trainings. Have ample knowledge First Aid, CPR, Lifeguarding/Water Safety Instructor skills. Ensure patron safety well safety staff members. Cash handling Registration operations 11/2007 08/2011 Lifeguard Water Safety Instructor Company Name City State Maintained safe healthy learning/recreational environment aquatics Programs. Provided constant surveillance patrons facility ensure safe environment. Instructing patrons water familiarization, water safety, beginner, intermediate advanced swimming levels. Responsible safeguarding lives swimmers water. 06/2007 06/2007 Chevrolet Model/Representative Company Name City State Representative would tend customers needs questions. Interest taking surveys computers obtain free merchandise Chevrolet. Education Training 2015 Bachelor Arts Graphic Design University Nevada Las Vegas City State USA Dean's List Honor Fine Arts Recipient UNLV's Alliance Professionals African Heritage Award Recipient UNLV's GraduAsian Asian Pacific Islanders Award 2015 Bartending National Bartenders School City State USA Completed Course Study passed required test in: Mixology, Product Knowledge, Wines Customer Service, Comping Gaming Jackpot Payouts 2014 Online Intern Graphic Design YHM Magazine City State USA Create advertising flyers Open Casting Calls Create business card design company 2009 High Honors Diploma Las Vegas High School City State USA 4.6 GPA High Honors Graduate Scholar Athlete Award Presidents Award Educational Excellence Volunteer Convoy Hope Las Vegas, NV 2014, 2015 Convoy Hope faith-based, nonprofit organization driving passion feed world children's feeding initiatives, community outreaches disaster response.",DESIGNER
"FREELANCE WEBSITE DESIGNER Summary Marine Corps trained leader business development specialist. With extensive background many facets throughout operational side business, I always seek ways assist improve teams training overall performance. I 12+ years experience website development, internet research seo, 4 years experience purchasing, training, supply chain control military, 15+ years b2b/b2c sales, business loan brokering, real estate investment training. I bring impeccable work ethic, thanks time Marines, ensure exemplary outcome goals position requires. Experience Company Name City State Freelance Website Designer 09/2012 Current Specialized cold calls business owners looking web designer online marketing manager businesses online presence marketing necessities. Focused sales websites, website development, logo designs, online marketing services/materials remote independent contractor hire basis. Cross selling widget applications installation assistance current newly designed websites, tracking links lead development follow up. Sales creation ads, back links, marketing promotions sites Twitter, Facebook, Foursquare, consistently generating new ideas ensure average marketing results. Over 10 years experience internet based web designing, marketing, SEO, PPC, social media networks, analytic research, well online presentations, web research, email response handling customer support. Company Name City State Account Manager 08/2013 05/2014 Contacted Prime Military Defense Contractors, Contract Managers, Small Business Liaison Officers, Purchasing Managers, Buyers daily basis. B2B development calls average 150 outbound calls day. Obtained Request Quotes, Bids, Information requirements procurement capacitors, electronic components, semi conductors, hard find parts, commercial shelf items. Created sent mass marketing campaigns via email, social media, LinkedIn, newsletter distribution. Developed ongoing business ­ supplier relationships daily basis securing future requirements. Signed company daily basis 10 new supplier diversity portals automated submissions receipt requirements. Company Name City State Owner Senior Business Consultant 04/2006 09/2012 Responsible lead development self generation internet marketing campaigns, b2b cold calls, relationship development, live networking referrals sales. Reviewing business credit standings personal credit reports, well additional financial documents order properly obtain lines credit businesses needs. Created professional relationships lending institutions order accelerate processing applications swift efficient manner. Utilized proper demographic research order establish target market promotions certain financial institutions lending for. Established working network lenders brokers lending submission internet applications. Follow calls renewing loans cross selling additional products continuing relationship current past business owners clients. Company Name City State Senior Investment Advisor 11/2002 04/2007 Called current client list daily cross sale additional education training programs collecting current program balances. Selling additional trainings students looking advance education, Sales department (9 sales reps) reached $8.4 million 2006. Collection responsibilities outstanding balances owed unpaid tuition's, Collections department (9 reps) 2006 reached $32 million. Traveled extensively presenting materials students higher level trainings order ensure sells current training membership programs. Advising aspects investment deals foreclosure, wholesale, lease options, owner financed, rentals, mobile homes, land development, sale owners, new construction, rehabs. Fiscal Chief NCOIC. Company Name City State NCOIC 01/1997 01/2001 Training development future NCO's (Non Commissioned Officers) well assisting physical professional trainings Marines within unit. Negotiated prices, quantities, deliveries, payments merchandise vendors worldwide scale. Prepared presented daily, weekly, monthly budgeting accounting reports. Utilized various methods payment materials services order accomplish tasks timely cost effective manner. Resolved wide range customer problems, applying diplomacy assertiveness fee budget discrepancies. Management SABRS (Standards Account Budgeting Reports System) Contract procurement $350k annually. Provided logistic support squadrons international level. Pricing cost analysis purchasing military requirements mission accomplishment based approved budget restrictions. Responsible inventory tracking materials accountability using electronic spreadsheets (CMR Consolidated Memorandum Receipts.) Education Associate Science 2001 United States Marine Corps City State High School Diploma 1993 Cypress Lake High School City State Achievements Associates Degree 2yrs credit towards Bachelors Degree Honorable Discharge Certificate Commendation (3) Good Conduct Medal (1) Letter Recognition (2) Meritorious Promotion (1) NCO Qtr MAG 26. (1) Letter Recommendation (1) Skills Accounting, bookkeeping, budget development, content development, customer service, database creation maintenance, employee training, Microsoft Office, SalesForce, Zoho, Outlook, online networking.",DESIGNER
"DIGITAL MEDIA MANAGER Professional Overview Talented media planner offering exceptional strengths executing paid digital media campaigns ensuring content delivered right audience segments. Detail-oriented highly organized track record exceeding clients expected key performance metrics constantly analyzing results implementing digital media best practices. Skills Google Search, Display, Mobile, Video Campaigns. Google Analytics measurement, Report Tracking. Facebook Business Manager, Ads Manager Power Editor. Creative Professional Copy writing. Professional Experience 11/2015 Current Digital Media Manager Company Name － City State Responsible executing paid media campaigns across digital platforms including Google, Facebook Instagram. Delivered monthly client reports analyzing overall effectiveness paid media campaigns. Perform ad-hoc assignments needed including market research uncovering relevant data drive campaign success. Continuously demonstrated ability maintain adhere client budget meeting expected KPI's. 04/2015 10/2015 Business Manager Company Name － City State Responsible introducing Fetch Rewards mobile application Puerto Rico market analyze adoption rate. Implemented installed first successful hardware POS lanes Selectos Los Prados. Executed digital guerilla marketing strategy increase users demonstrated ability run succesful pilot program. Trained store employees, managers executives use mobile application. 08/2014 04/2015 Account Executive Digital Media Manager Company Name － City State Handled multiple client accounts Search 3D including account management, digital adverstising budgets monthly reports. Effectively created english spanish copy clients social feeds including limited facebook instagram. Demonstrated ability work individually assigned tasks team player creating new campaign ideas proposals. Education 2012 Bachelor Science Finance Entrepreneurship Northeastern University － City State USA",DIGITAL-MEDIA
"GENERAL MANAGER Professional Summary Manager seven years experience coordinating office management special projects high degree efficiency. Serve point person Directors, staff, clients, vendors ensure proper lines communication. Maintain excellent communication skills, problem resolution abilities, high-level confidentiality. Excellent Customer Service, Accounting Basic Book-keeping, Processing Payroll, Client relations experience. Analytical detail oriented proven record producing quality work strict timelines. Exercise Independent judgment decision making abilities, high level confidentiality. Manage diversity routine functions hospitality environment. Skills Work History GENERAL MANAGER 11/2009 Current Company Name – City State -Responsibilities: Reviewing correspondence writing responses; Assisting Director institute; Manage plan special events conferences; Train Supervise staff; Oversee purchases maintain office supplies equipments; Schedule appointments; Assisting Recruitment process, Taking care marketing institute get good no. admissions every year. Maintaining appropriate records student's progress development Making schedules staff members; Checking log-books teachers time time giving appropriate feedbacks. Responding walk-in inquiries inquiries phone. Coordinated projects events exercising ability improvise, improve procedures, meet demanding deadlines. Liaison impacted departments ensure proper communications reporting practices. Plan coordinate corporate luncheons, develop presentations related on-site off-site meetings. Organize details special events, travel arrangements, corporate agendas itineraries. Oversaw daily office operations staff [Number] employees. AN ADMINISTRATIVE ASSISTANT PUBLIC RELATIONS OFFICER 11/2003 08/2009 Company Name – State Teaching To teach Multi-lingual specialists English Grammar teach techniques avoid errors writing English; marking work giving appropriate feedbacks; researching new topic areas maintaining up-to-date subject knowledge. Editing Proofread every file English grammar, sentence structure, punctuation general content files uploaded sent USA head office. Continuing Education: Conduct seminar classroom education; conduct exercises grammar, punctuation sentence structure. Feature American cultural notes. Provided Administrative Assistant General Manager. Organize details special events, travel arrangements, corporate agendas itineraries. ACHIEVEMENT Was promoted sister concern company Center-Manager, Aakash Institute, Guwahati Directors year's time due hard-work dedication. Maintaining records organizing files. Responding reviews correspondence. Drafting Correspondence. Preparing presentation Power-point. Assisting managing Directors. Basic accounts Administration. Plan Meeting Events. Make Travel arrangements Director. Responding multi-line phone systems directing appropriate Departments. Company Name CENTER-MANAGER 10/2003 09/2008 Company Name – City State Oversaw daily office operations employees. Composed drafted outgoing correspondence reports managers. Oversaw inventory office supply purchases. Created company's first employee manual including training development. Liaised vendors order maintain inventory office supplies. Planned executed aspects office headquarter move. Managed executive calendar coordinated weekly project team meetings. Prepared program operating budgets, budget reports financial performance reports. Education Bachelors degree Law 1 2000 MASTERS IN ENGLISH LITERATURE FROM GAUHATI UNIVERSITY Law Skills accounting, accounts payable, Accounts Receivable, Administrative Assistant, administrative support, Photoshop, Basic, Billing, conferences, content, directing, Drafting, Editing, ENGLISH, special events, Filing, General Manager, HINDI, inventory, LANGUAGES, letters, notes, Director, managing, marketing, Meetings, Excel, office, Outlook Express, PowerPoint, Power-point, Microsoft Word, works, Internet research, organizing, payroll, phone systems, presentations, progress, Recruitment, reporting, researching, Teaching, phone, Travel arrangements",PUBLIC-RELATIONS
"FOOD PREPARATION WORKERS/GRILL CHEF Summary Outgoing Gourmet Chef offering extensive knowledge hospitality etiquette, food preparation superior customer service. Restaurant professional 21 years FOH BOH operations. Customer service food handling expertise. Skilled memorizing menu items orders. Highlights Team Building Project management, Cross Functional Team Leadership, Proficient food preparation cooking Crew Leader,Team Player, Gourmet Chef Pastry Chef, Gourmet Cuisines, Baker Proficient food preparation cooking Food Service Sous Chef, Pastry Chef, Line Cook, Prep Executive Chef, Sous Chef, Pastry Cook Hospitality Culinary Management (9 years 6 months) MENU DEVELOPEMENT (7 years 9 months) Restaurant Management/Food Service (10 years 9 months) Grill Cook, Deep Fryer, Beverage Designer Food Beverage Service Restaurant Management/Hospitality Prep Cook Serving On Line Microsoft Word Excel/ General Business MCP Microsoft Windows 2000 Certified Professional business professional Hospitality, Tourisim, Culinary Arts Team Building Project management Cross Functional Team Leadership text __additionalInfo BeKnown Terms Service Privacy Policy Security Feedback Highly responsible reliable Works well pressure Extensive hospitality background Safe-Serv Food beverage specialist Serv-Safe Food safety understanding Food Handlers Card Accomplishments June 2010 Top Of My Class In Original Preparation! Food Service Specialist Le Cordon Blue Culinary College June 2007 Gourmet Cuisine Chef@Your Service ServSafe Food Protection Manager McFatter Technical College September 2006 Certificate Of Diploma/Completion Of Training Internship. Professional Memberships/Awards National Restaurant Association United Workers Commercial Foods Gourmet Chefs Of America GOURMET CHEF OF THE YEAR-2008. Awarded ""Outstanding Employee"" 2010 Experience August 2013 August 2014 Company Name City State Food Preparation Workers/GRILL CHEF Food Beverage Serving CONNECT Summary GOURMET @YOUR SERVICE: When YOU Want The Best, Don't YOU Settle For Nothing Less~! On Call 24/7 365 days per Year. YOU Won't Be Disappointed! Experience Other. July 2013 June 2014 Company Name City State Pastry Chef Prepare All Foods For The Line Cook/Sous Chef For Cooking. Serve Finished Meals On Front Line. Dishwasher, Etc. Skills: Food Beverage Service, Restaurant Management/Hospitality, Prep Cook Serving On Line Gourmet. March 2010 May 2013 Company Name City State Grill Chef 3 years 2 months) Aventura, Florida Prepared All Line Foods Desserts In A Timely Fashion Per Customer Request. Skills: Pastry Chef, Gourmet Cuisines, Baker, Hospitality Culinary Management, MENU DEVELOPEMENT, Restaurant Management/Food Service Master. April 2001 August 2010 Company Name City State Grill Master 9 years 4 months) Hallandale Beach, Florida. Grill All Steaks To Perfection Per Customer Orders Special Requests. Skills: Grill Cook, Deep Fryer, Beverage Designer. February 2008 October 2009 Company Name City State Prep Chef 1 years 8 months) Davie, Florida. Sales Vendor, Team Sales Flyers, Display Menu Development/Specials. Skills: Proficient food preparation cooking, Hospitality Culinary Management,. MENU DEVELOPEMENT, Restaurant Management/Food Service. September 1995 December 2000 Company Name City State Crew Leader Kitchen Manager Assisted guests making menu choices informative helpful fashion.Maintained knowledge current menu items, garnishes, ingredients preparation methods.Delivered exceptional service greeting serving customers timely, friendly manner.Appropriately suggested additional items customers increase restaurant sales.Answered questions menu selections made recommendations requested. Education 2010 Johnson Wales University City State United States Associate Arts Culinary Arts, Hospitality Administration Management Culinary Arts, Hospitality Administration Management 2007 Le Cordon Blue Culinary College City State USA Associate Degree Hospitality Administration Management, Culinary Arts, Restaurant Food Services Management Hospitality Administration Management, Culinary Arts, Restaurant Food Services Management 2006 Mcfatter Technical College City State USA Certification Commercial Foods, Culinary Arts Management, Gourmet Cooking Seafood Preparation Culinary Arts/Hospitality Commercial Foods Pastry's Wine Spirits. 1977 Richard J. Daley College City State USA Associate Degree Business Managerial Economics, Restaurant Food Services Management, Hospitality Administration Management Business Managerial Economics, Restaurant Food Services Management, Hospitality Administration Management Test Scores Culinary Arts/Hospitality 4.0 Additional Information American Red Cross Volunteer Of The Year~2005. *Bell Ringer/Salvation Army Fort Lauderdale, Florida. 2006. *Guest Speaker/ American Cancer Society -2007. Skills Arts, Cooking, Fashion, Functional, Team Building, Team Leadership, MCP, Excel, Microsoft Windows 2000, Microsoft Word, Project management, Restaurant Management, Sales, Team Player",CHEF
"FINANCE CUSTOMER CARE REP LEAD Summary Property Manager vast experience real estate management. Strengths include sales skills, critical thinking ability communicate individuals levels. Highlights Microsoft Office 2010 Microsoft Project 2007 Sage Timberline Accounting Yardi Voyager Microsoft Office 2010 Suite Sage Timberline Office Yardi Voyager Payroll expertise Fair housing mandates Knowledge leasing market conditions Multi-family property management Strong organizational skills Sharp problem solver Training manual contributor Dedicated process improvement Accomplishments Developed annual budgets, including determining short long-term goals support overall profit growth objectives. Experience Finance Customer Care Rep Lead 05/2012 Current Company Name － City State Created new processes systems increasing customer service satisfaction. Developed highly empathetic client relationships earned reputation exceeding customer expectations. Cross-trained provided back-up customer service representatives needed. Resolved customer/vendor issues timely accurately Worked strict deadlines responded customer/vendor requests 24 hour SLA. Interacted vendor follow-up payment statuses expedited resolution payment issues. Promptly responded general inquiries members, staff, clients via mail, e-mail fax. Processed credit card payments customers. Created training materials used new hires cross training aids members Finance team. Payroll AR Manager 05/2010 01/2012 Company Name － City State Manually process time cards payroll system clarify errors approximately 250+ employees well manage payroll 40 salaried employees. Submit certified payroll clients verifying federal guidelines followed. Executed accounts receivable reporting enhancements reconciliation procedures. Helped implement biometric time card system. Prepare monthly AIA construction billings special clients forms based work performed send client. Make collection calls billings submitted project payment dates. Prepare update monthly collections report daily cash collections Senior Management. Attend pre-construction meetings verification accounting contact information, billing forms, tax exemption status/certificates. Process weekly payroll, payroll taxes, 401K payments using Sage Timberline Accounting software. Deposited third party checks. Assistant Site Manager 06/2009 01/2010 Company Name － City State Interviewed prospective tenants recorded information regarding certain needs qualifications. Executed daily operations multiple rental properties. Prepared lease rental agreements lessees collected specified rents fees. Arranged alterations, maintenance, upkeep reconditioning property. Prepared coordinate marketing via various websites. Managed accounts payable account receivable functions multiple properties Prepared, edited distributed letters, memos inquiry responses. Coordinated completion federal physical inspection obtained 99 possible 100 points. Maintained in-depth knowledge competition consistent evaluation market conditions trends. Collected kept careful records rental payments. Handled customer complaints personally verify properly handled. Reviewed completed applications assessed household information file history program regulations. Conducted annual re-examination appointments housekeeping inspections. Property Manager 10/2006 06/2009 Company Name － City State Executed daily operations 440 unit apartment townhouse community. Supervised 9 employees, scheduled work hours, resolved conflicts, determined salaries. Handled legal proceedings eviction tenants. Maintained accounting budgetary controls site. Managed maintained filing system, ensuring compliance HUD IRS. Directed preparation financial statements reported status properties, including occupancy rates lease expiration dates. Worked closely local housing authority. Trained new employees Yardi system. Program Specialist III 10/2004 10/2006 Company Name － City State Managed program ensure implementation prescribed activities carried accordance specified objectives. Assisted making travel arrangements diverse conferences educational opportunities. Researched, compiled, analyzed data several projects. Successfully managed 20-person team deployed various reach programs targeted community. Created prepared program reports, expense reports presentations. Structured maintained diverse advisory board. Controlled expenditures accordance budget allocations. Reviewed reports records activities ensure progress accomplished toward specified program objective. Maintained data base confidential information. Administrative Assistant 01/2003 10/2004 Company Name － City State Managed calendar, scheduled meetings, arranged facilitated presentations organizations. Served Administrative contact clients external associates. Created maintained data base contacts well mailing lists. Community Manager 01/2000 01/2003 Company Name － City State Coordinated completion $4.3 million property renovation 90% occupancy rate. Hired trained new employees Section 42,8 236 housing laws Completed critical first year files 176 unit section 42 program. Worked floating manager number section 42 properties. Supervised 14 employees, scheduled work hours, resolved conflicts, determined salaries. Collected kept careful records rental payments. Oversaw budgeting process 3 assigned properties. Monitored documented income, including delinquencies. Managed day-to-day activities involving tenants, subcontractors property management. Compiled conveyed operational financial data regional manager. Education Bachelors Business Finance DeVry University － City State Coursework Business Management Finance Skills Accounting, Accounting software, accounts payable, Administrative, AIA, billing, billings, budget, clarify, conferences, client, clients, data base, Senior Management, filing, financial statements, forms, legal, letters, marketing, meetings, Microsoft Office, Office, Microsoft Project, payroll, presentations, progress, Sage, Structured, tax, taxes, Timberline, travel arrangements, websites",FINANCE
"CLINICAL ENGINEERING MANAGER Summary A accomplished clinical engineering manager 12 years training experience I lead clinical engineering directives provide superior customer service operational efficiency. I proven track record managing execution medical equipment management plan various health facilities West Virginia regional area. I posses exceptional team building leadership skills. Customer focused proven skills interpersonal relations, negotiation, written verbal communications. Developed provided informative written reports administration regulatory compliance, cost savings, contract administration, strategic planning, process improvement. With focus regulatory compliance medical equipment plan I consistently keep updated requirements TJC, CMS, NFPA governmental agencies, proven track record written recommendations regulatory inspections. Experience Clinical Engineering Manager 06/1996 01/2016 Company Name City State Manager Clinical Biomedical Service, Inc. Responsible medical equipment management plans hospitals medical facilities West Virginia. Responsible company budgets, project estimates, salaries, evaluations, personnel recruitment, hiring, training dismissal. Trained supervised employees performing electrical safety procedures, repair service preventive maintenance medical equipment. Proficient medical equipment compliance risk management developing implementing polices according agency standards like TJC, CHS, NFPA, OHFLAC. Project manager new expanded installations medical equipment systems various medical facilities. Seated member hospital safety committees assist providing recommendations information medical equipment management, equipment evaluation selection, potential safety issues, national safety alerts manufacturers federal agencies. Imaging Service Engineer 06/2012 06/2014 Company Name City State Managed repair service preventive maintenance $8 million different modalities medical imaging biomedical equipment two hospitals southern West Virginia eastern Kentucky. Provided excellent customer relationships ownership accounts, follow-up communication good technical skills. Performed installations managed LAN WLAN server/workstations different systems used diagnostic monitoring patients' physiological parameters. Installed maintained DICOM protocol connections TCP/IP ports multiple modalities medical imaging systems including RIS PAC systems many hospital facilities. Imaging Service Engineer 08/2007 10/2009 Company Name City State Installed performed repair service preventive maintenance $10 million CT, MRI Nuclear Medicine systems inventory. Established excellent customer relationships ownership accounts, follow-up communication good technical skills. Installed maintained DICOM protocol connections TCP/IP ports multiple modalities medical imaging systems including RIS PAC systems many hospital facilities. Biomedical Equipment Technician II 02/1980 06/1996 Company Name City State Provided repair service, preventive maintenance electrical safety 250 different modalities medical equipment, physiological monitoring systems medical treatment devices. Coordinated scheduled preventive maintenance work orders distributed biomedical technicians developed pm completion reports management. Managed server/workstations, LAN WLAN different systems used diagnostic monitoring patients' physiological parameters. Accomplishments Managed independent biomedical service company serviced 40 hospitals medical facilities 20 years. Successfully management supervisors, sales personnel, biomedical equipment technicians office staff. Negotiated $1 million new service contracts contract renewals medical equipment various medical facilities. Developed implemented polices medical equipment management according standards requirements TJC, CHS, NFPA, OHFLAC hospital facilities. Initiated established computerized paperless system perform electrical safety management, repair, performance, reports 7,000 medical devices. Nominated CAMC Care Award reconfiguring medical device measure respiration premature infants breathing impairments help improve recovery time. Designed built first patient sleep study lab WV. Found solved nation-wide distortion problem MRI image scan caused contrast injector device. Education AAS Electronic Technology West Virginia State University City State BA Business Management Marshall University City State Diploma Computer Programming Center College City State Professional Affiliations AMSP (Association Medical Service Provider) member held position Secretary WVBA (WV Biomedical Association) founding member held position Secretary KARC (Kanawha Amateur Radio Club) member, Call Sign: KA8ISQ ARES/RACES (Amateur Radio Emergency Service/ Radio Amateur Civil Emergency Services) member Skills Basic Advanced Supervision Training Courses, CAMC, Charleston, WV Certified Biomedical Equipment Technician (CBMET) training University St. Louis Toshiba certified service trained Aquilion 16, 32 64 slice CT's. Toshiba certified service trained Vantage 1.5 T 8 channel MRI Toshiba certified service trained Siemens E-Cam Nuclear Medicine Camera Aramark service trained GE AMX 4 AMX4+ portable XR unit Aramark service trained GE 9600, 9800, 9900 Portable C-Arm Aramark service trained GE Precision 500 Radiology Fluoroscopic image system Field trained various modalities manufacturers XR systems Microsoft Applications, Word, Excel, Publisher, PowerPoint, Access, Outlook Foresight Imaging Systems trained DICOM protocols, imaging conversion DICOM RIS/PACS Skilled operation MS 2000, Windows 7, MySQL, PHP, Apache, UNIX, Linux, Cisco Skilled operation networks, DSL/Cable, Hubs, Routers, Cabling, LAN/WAN Skilled operation workstations servers, IDE/ SCSI devices, network storage devices",ENGINEERING
"ENGLISH LANGUAGE ARTS TEACHER Summary Experienced educator past 13 years employed broad range techniques teaching strategies retain student interest, differentiate instruction, maximize individual learning gaining immediate feedback data analysis use instructional management systems best practices. Accomplishments Rated ""highly effective"" category Collegiality Professionalism 2013-2014 Recognized Florida Department Education High Impact Teacher 2014-15 2015-16 Received 4.0 student growth rating 2015-2016 Awarded OCPS Foundation Grant 2015-2016 Selected create mini benchmarks county ELA department using Unify Summer 2016 Chosen Mentor teachers; completed OCPS Clinical Educator Training Assessed ""highly effective"" selected Deliberate Practice Elements three four years using Marzano's Model instructional methods Selected pilot VIEWpath camera technologies evaluation tools using Insight Advance improve instructional practices Modeled instruction hosted campus tours including: OCPS leaders, Future Educational Technology Tours (FETC), Broad Foundation Scholarship evaluation team (2014) ​ Skills Proficient Moodle, Sphere 2 (Video Creation) Google Classroom Implemented Google docs forms Used Turning Point technologies rapid responders Earned 50 hours continuing education per calendar year Familiar concepts Instructional design Trained Edgenuity Program ​ Familiar Canvas, Edmoto, Blackboard Incorporated imovie, ibooks, Garageband MS Office proficient Utilized Safari Montage Live Analyzed data trends assessments Worked collaboratively member Professional Learning Community (PLC) Developed assessments adhere state testing format, functionality Common Core Standards Experience English Language Arts Teacher 08/2009 Current Company Name City State English Language Arts Teacher 08/2007 06/2009 Company Name City State Behavior Specialist Consultant 08/2003 06/2007 Company Name City State Developed individualized behavioral developmental plans children Autism Spectrum Disorders; Developed behavior modification plans staff, teachers, parents, children Supervised clinical team members implementation strategies behavioral interventions Managed staff home school therapy sessions Provided professional development supervision support staff Coordinated collaborated Psychologists, school officials, insurance providers, occupational speech therapists Social Studies Teacher 08/1998 06/2001 Company Name City State Education M.Ed. Technologies Enhanced Learning Instructional Design 2003 Seton Hill University City State B.S. Elementary Education 1997 West Virginia University City State Development Extra Duties Member Building Wellness Committee, Chairperson Corporate 5K, Attendee Professional Learning Communities Conference (PLC 2013 2015), Member Building Reading Committee (Read Feed) Attendee International Society Technology Education (ISTE -2014), Tutor Duke TIP prep program FAST school program.",ARTS
"EXECUTIVE CHEF Summary Dedicated, hardworking restaurant management professional extensive daily planning operations experience. Skilled menu planning using seasonal ingredients passion cooking scratch. Skilled staff training development. Previously managed 20 employees organized small large scaled events, including weddings banquets. Highly dedicated career growth. Highlights ServSafe certified Quick problem solver Strong work ethic Results oriented Skillful menu development Kitchen management Food Standards enforcement Experience catering events General knowledge computer software High level aesthetic culinary execution Honest, trustworthy punctual Knowledge assigned diets Knowledge inventory practices Management leadership experience Strong client-interaction skills Strong time management skills Works well part team Energetic, friendly enthusiastic Accomplishments Developed popular daily specials locally sourced ingredients. Instructed chefs preparation, cooking, garnishing presentation food. Planned prepared food parties, holiday meals, luncheons, special functions, events. Featured Plate Magazine Guest Chef Northern New England Home Garden Show Meet Chef Series Taught Cooking Matters Classes Experience 09/2007 02/2015 Executive Chef Company Name － City State 2007 rounds chef 2009 promoted sous chef 2011 promoted executive chef Meets timelines menus ordering. Create farm table culture café Saint Joseph's College utilizing college's farms produce livestock well creating business relationships local farms, artisans, family owned companies Create weekly menus based seasonality Takes ownership kitchen. Hires, trains, supervises daily conduct Chefs Sous Chefs. Prices menu catering items, specifying portion prep quantities adhering food, sustainability guidelines. Maintains monitors kitchen payroll conjunction business forecasts budget. Ensures food cost meets budgetary goals week operations establishing purchasing specifications, product storage usage requirements waste control procedures. Reviews catering portions pricing quarterly, suggesting changes monitoring waste events Catered special events board college, weddings, events 10-1200 people Uses variety high quality food items creatively well prepared, presented flavorful cost effective manner Cafés catering. Works management team ensure display, catering café service culinary set meet specific account standards. Prepares well balanced menu meets cultural dietary needs Café guests. Meets exceeds expectations customer's perceived value. Knowledge multi ethnic cuisines Knowledge gluten free, vegan, allergen restrictive preparations. 06/2006 01/2008 Line Chef Company Name － City State Prep food kitchen Create Specials dinner lunch menu Cooking food large banquets including weddings functions 300 people In charge training new cooks Cook breakfast, lunch, dinner Clean kitchen detail Gained knowledge building dish scratch. 07/2005 10/2006 Line Cook Company Name － City State Prep food line Cook everything appetizers fried food, main dishes In charge creating specials every day In charge closing restaurant Clean kitchen detail In charge training new cooks Developed strong multi-tasking skills working alone busy kitchen. 10/2004 04/2005 Line Cook Company Name － City State Prepped food line. Cooked appetizers, soups, sandwiches, fried foods. Detail cleaned kitchen. Developed strong communication skills working high pace kitchen environment. Education 2004 Associate Arts Culinary Arts Southern Maine Community College － City State Culinary Arts Skills Strong communication skills, special events, multi-tasking, pricing, purchasing, quality, devoted sustainability, allergen awareness, multi-ethnic cuisines Professional Affiliations Member American Culinary Federation Member Share Our Strength Taught Cooking Matters Classes Featured Plate Online Magazine Guest Chef Northern New England Home Garden Show Member Farm Institution New England",CHEF
"INFORMATION TECHNOLOGY SPECIALIST Summary Information Security Analyst/Systems professional 16 years diverse experience across analysis, troubleshooting, management testing complex IT systems. Experience includes analytical support computer surveillance activities Cyber Security, Intrusion detection analysis System Administration. Also knowledgeable Military Cyber Operations. Security Clearance Currently hold active TS/SCI Security Clearance. Last updated 2013. Technical Skills Qualifications Windows, Unix, Linux, VMWare, Wireshark, Snort, TCPDump, EnCase, Bash Programming, configuring routers switches, computer networking, Intrusion analysis Firewalls. Work Experience Information Technology Specialist 05/2009 － Current Company Name － City State Provide electronic surveillance information systems, perform digital evidence analysis (DEA), provide technical analytical support computer surveillance activities. ​Provide traffic analysis adversary's (TTP) tactics, techniques protocols. Configure install routers, switches wireless controllers. Draft training materials organize training sessions 6 employees. Network Security Analyst 08/2008 － 05/2009 Company Name － City State Analyzed software, hardware network systems various transmission systems. Identified, reported resolved network security violations. Corporate Security 11/2007 － 08/2008 Company Name － City State Ensured Rackspace compliance industry standards PCI (Payment Card Industry), HIPAA, ISO 27001, Sarbanes-Oxley. Responded client requests technical support phone email. Network Security Analyst 11/2003 － 11/2007 Company Name － City State Identified responded threats Air Force worldwide computer networks unclassified classified entity (NIPR SIPR). Provided immediate analysis verification network activity using Automatic Signature Identification Measurement (ASIM) Cisco Intrusion Detection System (CIDS). Detected network intrusions applied appropriate methods counter activity. Analyzed trends network activity. Provided daily activity reports management headquarters. Education Training 2018 Park University － City State United States Bachelor Science Information Computer Science Emphasis Network Security 2015 CompTIA Certified Security Fundamentals (Security+) 2014 CompTIA Network Fundamentals (Network+ 2012 Defense Cyber Investigation Training Academy － City State United States Coursework Network Exploitation Techniques 2011 Defense Cyber Investigations Academy － City State Coursework Network Monitoring Techniques 2010 Defense Cyber Investigations Training Academy － City State United States Certified Computer Forensics Examiner 2009 Defense Cyber Investigations Training Academy － City State United States Certified Digital Media Collector",INFORMATION-TECHNOLOGY
"INTERN Professional Profile As results driven fitness trainer coach 4 years relevant experience fitness field; I maintain passion developing programs improve fitness, improve stamina, develop healthy living styles. My strong customer service skills, written oral communication abilities, organizational attributes help advance fitness wellness based career. Qualifications Proficiency Microsoft Word, Excel, PowerPoint Quick learner Training development Results-oriented Client-focused ​Customer Service Sales Relevant Experience Corporate Wellness Assisted completing assessments 4 corporate wellness companies Denver area. Documentation Wrote edited documents keep team informed policies procedures. Marketing/sales Implemented online marketing strategies resulted 15% growth customer base. Experience January 2017 April 2017 Company Name City State Intern Shadowed personal training sessions, group fitness classes, corporate wellness clients, new client testing. Designed 10 daily workouts stored Inward Fitness library given clients. Created executed 30 day fitness challenge clients gym. Proposed outside educational events sports clinic at. Planned executed fitness presentation staff. September 2015 January 2017 Company Name City State Fitness Coach Worked one-on-one online clients, personal training clients, coached small large group fitness classes. Designed implemented training nutrition schedules based client's fitness assessments, order achieve fitness goals optimal results. Energetically guided clients solo group exercise activities, taking account individualized physical limitations. Assisted owner facility marketing, membership sales, member engagement. Was highly involved social media aspect facility included Facebook Instagram. September 2013 June 2016 Company Name City State Group Fitness Instructor Demonstrated leadership capabilities front class making safe enjoyable fitness experience, ensuring member retention. Met participants class answer questions maintain positive exercise experience. Established organizational skills creating preparing combinations taught within parameters format. Represented high degree energy endurance complete fitness class entirety. September 2011 June 2016 Company Name City State Group Fitness Instructor Developed, organized, taught group workouts members included various aerobic weight training routines. Prepared teaching area class organized equipment end class. Guided beginner, intermediate, advanced fitness classes. Demonstrated solid knowledge workout routines based appropriate skill levels. July 2007 Current Company Name City State Technical Specialist II Ensure accurate timely reconciliation client accounts order provide clients branches reporting information investments. Provide superior customer service clients support firm's objectives. Contribute inclusive team oriented work environment maximize team productivity. Continuously seek determine ways identify opportunities improve processes internal Oracle reports. March 2004 August 2007 Company Name City State Customer Service Manager Exercised general supervision staff ensure functions performed accordance established guidelines procedures. Was member elite training program involved training, motivation, monitoring direct reports. Performed monthly, quarterly, yearly audits branch order stay compliance. Diligently stressed quality customer service sales quotas associate. Education 2017 Missouri Baptist University City State Exercise Science Bachelor Science 2017 Missouri Baptist University City State Exercise Science Master Science Master Certificate Exercise Science 2005 St. Louis Community College City State Business Administration Associate Arts Affiliations Member, United Way St. Louis Edward Jones Division (2010 2017) Certifications Certified AFAA Group Fitness Instructor, Certified AFAA Mat Pilates Instructor, Certified Spin 360 Instructor, CPR First Aid Certification Skills Exercise Science: Online coaching, good teaching instructional abilities, CPR First Aid, macro counting, Corporate Wellness assessments, ability motivate others, desire promote aspects health wellness. Other skills: Microsoft Word, Excel, PowerPoint, Oracle, sales, customer service, investments, organizational skills, process improvement, enthusiasm energy, excellent interpersonal skills.",FITNESS
"LEAD PIPING DESIGNER Summary Senior Mechanical Piping Designer 40 years progressive design experience Petrochemical industry. This experience gained variety projects; Petrochemical, LPG Storage Facility, Polyethylene Plants, Pipeline Pumping metering stations, Pulp Paper Mill Facilities, Sulfur Recovery Units, Storage Tanks Fire Water Systems. Experience Lead Piping Designer 05/2013 02/2015 Company Name City State Lead piping design efforts Enterprise Front Range Pipeline Project utilizing CADWorx. Updated bi-weekly progress status reports. Attended meetings clients, took meeting notes, tracked implemented action items. The project ran 3 states beginning Kiowa Colorado ending Skellytown Texas 8 sites including 3 pumping stations 5 metering stations. Assisted developing line list, tie-in list, Equipment Arrangements, PFD's P&ID's FEL2 phase projects. Developed piping manhour estimates schedules FEL3 detailed design phases projects. Principal Piping Designer 08/2008 05/2013 Company Name City State Developed line list, tie-in list, Equipment Arrangements, PFD's P&ID's. Developed piping manhour estimates schedules. Updated bi-weekly progress status reports. Attended meetings clients, took meeting notes, tracked initiated action items. Lead team piping designers using CADWorx 2013 model Alky 1 2 ARN Scrubber Replacement Project PRSI Pasadena Texas. Also lead Sterling Chemicals Water Neutralization System WHIP LITE Project. This project modeled using Bentley AutoPLANT. Principal Piping Designer 09/2007 08/2008 Company Name City State Lead team piping designers develop detailed design estimate Clean Fuels Project Vapor Recovery System Big West Oil Company Refinery Bakersfield California. Principal Piping Designer 06/2006 09/2007 Company Name City State Developed 2D piping plans main fractionator tower piping modifications ExxonMobil Refinery BTRF DCU De-bottleneck Project. Checked vendor drawings internal interferences. Took lead piping designer position close project. Wrote change order variances. Organized, purged created record pdf's deliver client. Senior Piping Designer 04/2006 06/2006 Company Name City State Designed miscellaneous maintenance projects including Drumming manifold modifications Coatings Unit. Performed field survey, routings shoot elevations. Developed piping estimate replace obsolete CAS pumps Coatings Unit. Lead Piping Designer 08/2005 04/2006 Company Name City State Lead team piping designers relocate HCU/KHT Unit California Sinclair Refinery Sinclair Wyoming. Visited site construction assist replacement piping failed inspection due rapid unit shutdown damage. Lead Piping Designer 12/2001 08/2005 Company Name City State Lead Premcor Task Force Premcor refinery Port Arthur Texas. Developed manpower scheduling, P&ID's, equipment layout, field verification, supervised design, drafting checking. Also lead team designers Motiva Enterprises refinery Port Arthur Texas SRU4 Cope Burner Project. This project required installation new equipment prior removal existing Burner, Furnace, Steam Boiler Condenser order limit turnaround two weeks. Sr. Piping Designer 11/1987 12/2001 Company Name City State Lead team designers HTU Revamp Project simultaneously supervising second team include tie-ins new Lube Train built adjacent HTU repurpose existing equipment inside battery limits HTU. Served liaison Matrix Engineering, Motiva Petrocon. Followed construction 1 year LCDU (Lube Train) Project site. Sr. Piping Designer 11/1978 11/1987 Company Name City State Developed equipment location plans replace 5 existing butane spheres add 5 new butane storage spheres south tank farm Butane storage facilities Motiva refinery. Sr. Piping Designer 03/1977 11/1978 Company Name City State Designed prepared piping drawings various firewater systems Mobil Oil Refinery Beaumont Texas. Sr. Piping Designer 03/1976 03/1977 Company Name City State Designed drafted piping, mechanical, structural steel foundations various maintenance projects plant expansion. Also drafted electrical instrumentation drawings. Performed field surveys shoot elevations. Piping Designer 04/1975 03/1976 Company Name City State Developed P&ID's fuel gas conversion gas fired boilers. Designed piping structural steel layouts. Piping Designer 03/1974 04/1975 Company Name City State Designed drafted piping, mechanical, structural steel foundations various maintenance projects plant expansion. Also drafted electrical instrumentation drawings. Performed field surveys shoot elevations. Education Piping Designing Diploma Design Drafting 1971 Chenier Business College City State Design Drafting Skills Autocad, Bentley AutoPLANT, Cadworx, Autodesk Vault, Navisworks, Microstation, Flexcad, Microsoft Word, Excel, Outlook, Powerpoint Access",DESIGNER
"POSTAL SUPPORT EMPLOYEE Summary Program Manager Logistics Specialist Accomplished veteran United States Navy extensive background leadership training, well track record success program development, logistics, aviation repair, operational management. Outstanding performance capacities across many years service, highlighted numerous awards commendations. Superior communicator, coach, leader capable cultivating key relationships collaborating diverse people entities. Highlights Logistics Training Development Safety Compliance Quality Assurance Program Management Policy Development Implementation Project Coordination Aviation Mechanic Performance Analysis Experience Postal Support Employee Jan 2016 Current Company Name － City State Provide analysis reporting key safety quality assurance based measures well performance metrics. Responsible tracking inventory procurement reports management using data create customer vendor specific action plans. Demonstrate good customer service skills providing high quality environment customers team members quick accurate service showing sensitivity individual needs. Point contact make sure company abides regulatory state federal compliance ensure handle case properly eliminate liability. Weatherization Technician Trainee Jan 2015 Jan 2015 Company Name － City State Assisted use care weatherization equipment based issues, creating value, maximizing growth improving business performance, required extensive use business knowledge provide objective advice expertise. Prepared customer specific data submittal packages, preparation, tracking following required ensure timely service provided. Gathered consolidated technical reports management using pertinent data utilize action plans. Responsible quality control procedural orders ensuring necessary maintenance projects equipment utilized highest standards. Aviation Mechanic Jan 2005 Jan 2013 Company Name － City State Operated maintained sophisticated equipment designed tactical operations ensuring equipment functioning maximum readiness performance. Reviewed updated testing procedures ensure safe successful convoy operations designated personnel resulting zero incidents 100% electronic sustainability. Supported aviation program operations performing routine maintenance multi-million dollar valued equipment. Utilized knowledge information technology regularly executing databases mainframes ensure units supplied proper materials equipment timeliest manner. Aviation Repair Supervisor Jan 1999 Jan 2005 Company Name Oversaw aviation repair program, creating revising safety standard operating procedures (SOPs), collaborating multiple agencies unify systems implement best practices. Identified environmental training needs, developed training budget requirements, managed aviation based inspection records involving procedurally following government regulatory compliance. Led mishap investigations performed daily safety inspections multiple units, conducting site reviews, performing safety audits, reviewing reports. Provided safety indoctrination education civilian military personnel, developing specialized training, regarding OSHA requirements, hazard control fundamentals techniques. Education System Organizational Maintenance Technician, Tinker Air Force Base, 2004 Aviation Apprenticeship Training, Naval Training Command, IL, 1999 OSHA 30 EPA RRP DOE Weatherization Tactics Basic Fire Fighting Basic First Aid Certification High School Diploma 1998 Edmondson High School － City State Skills Air Force, Basic, budget, customer service skills, databases, First Aid, government, information technology, inspection, inventory, regulatory compliance, Logistics, mainframes, materials, Mechanic, Naval, Organizational, Performance Analysis, personnel, Policy Development, procurement, Program Management, Project Coordination, quality, quality assurance, quality control, quick, reporting, Safety, Technician Additional Information AWARDS HONORS DynCorp 5 Year Achievement Award Navy Unit Commendation Navy Meritorious Unit Commendation Navy Battle ""E"" Award Iraqi Freedom Medal, Sea Service Medal (3) NATO Medal Global War Terrorism Medal Kosovo Campaign Medal Enlisted Aviation Warfare Specialist",AVIATION
"FLORAL DESIGNER Summary Personable Customer Service Associate dedicated providing highest level customer service. Outgoing, efficient capacity multi-task. Highlights Inventory control Employee scheduling Cash handling banking Floral designer Organized Placing orders person phone Customer service Excellent multi-tasker Experience June 2013 March 2016 Company Name City State Floral designer Designed arrangements wide range events, included wedding corporate parties. I prep work well. I kept showroom clean maintained properly display January 2011 December 2012 Company Name City State Floral designer Opened closed store, included counting cash drawers making bank deposits. Helped customers select products best fit personal needs, well floral designing. April 2008 August 2009 Company Name City State Cashier Cashier main function. In addition helped unloaded trucks, stocked shelves carried merchandise floor customers. Marked clearance products updated price tags. October 2002 April 2008 Company Name City State Manager/Floral designer Opened closed store, included counting cash drawers making bank deposits.Maintained visually appealing effective displays entire store. Answered customers' questions addressed problems complaints person via phone. Helped customers select products best fit personal needs, well design floral arrangements cooler display outgoing orders. Education Northwestern College City State Dupage Medical Assistant",DESIGNER
"HOUSEKEEPER Professional Summary Dependable trustworthy Housekeeper works well others believes working hard satisfy customer. Dedicated energetic housekeeping professional works well fast-paced, high-pressure environments. Reliable responsible positive attitude. Skill Highlights Customer-oriented Organized Self-directed Hardworking Exceptional time management Decision making skills Work Experience Company Name January 2014 Current Housekeeper City State General housekeeping responsibilities: kitchen, bathroom cleaning, hand dust office furniture, vacuum, mop floors, trash removal, patio cleaning, recycling. I able clean maintain home every two weeks. Have always great communicating relationship, flexible schedule Sajeda. I believe working hard, achieving tasks hand, kind friendly resulted great relationship. 816-500-2786. Company Name January 2014 Current Housekeeper City State General housekeeping responsibilities: kitchen, bathroom cleaning, polish furniture, dusting,dishes, vacuum, mop floors, wash, dry, fold, put away laundry linens, ironing, make beds, organizing, cabinet cleaning, refrigerator, oven cleaning, recycling. empty trash bins. Each task Stephanie asked I able complete within time needed. As result hard work thorough cleaning, I earned Stephanie's trust confidence clean care home week. 571-236-0017 Company Name October 2013 Current Housekeeper City State General housekeeping responsibilities: kitchen, bathroom cleaning, hand dust office furniture, change lines, making beds, wash,dry fold.laundry, vacuum, mop floors, patio cleaning oven, refrigerator cleaning, recycling, dishes, ironing, pet clean up. I enjoy pleasing customers attentiveness needs, Schwarz family looks forward caring maintaining home. 918-346-5788 Company Name April 2012 Current Housekeeper/Caregiver City State General Housekeeping responsibilities: kitchen, bathroom cleaning, vacuum, mop floors, changing linens, make bed, wash,dry,fold, put away laundry, polish furniture, empty trash bins., pet clean up, organize. Other responsibilities drive appointments, run errands, grocery shopping. With dedication I given Ms. Saft, ability rely meet needs. 561-266-3238 Company Name April 2012 Current Housekeeper City State I work many private homes. My responsibilities vary home home depending clients needs desires. In homes I general housekeeping duties kitchen, bathroom cleaning, dusting, vacuum, mop floors, window washing, patio cleaning, empty trash bins. Other responsibilities include linen changing, make beds, laundry wash, dry, fold, put away, ironing, organize, refrigerator, oven cleaning, dishes, recycling, pet clean up. Many customers live Boca Raton, Delray Beach, Boynton Beach. I also clients Wellington, Singer Island Green acres. After several months caring clients homes I trust ensure satisfaction well maintained home. As result relationship allowed bring another great cleaner business. They pleased grateful hard work give refer us friends neighbors. My goal care clean customers home satisfaction well own, I believe I meet goal daily. Company Name May 2013 Current Housekeeper City State General housekeeping responsibilities: kitchen, bathroom cleaning, polish furniture, dusting, window washing, vacuum, mop floors, empty trash bins. Trust, dedication thorough caring home given opportunity valued asset. 561-712-7880 Company Name November 2012 April 2013 Housekeeper City State My responsibilities: going private homes scheduled day time clean maintain residence. General housecleaning bathrooms, kitchens, dusting, vacuuming, patio cleaning, window washing, empty waste baskets, mopping floors, make beds. I worked two man team, listening boss achieving results expected me. Accomplishing duties needed individual home resulted referrals business many satisfied, happy customers. Company Name June 2010 October 2011 Breakfast Chef City State position responsibilities: opening hotel restaurant, preparing, cooking breakfast food order served day, create menu items served specials morning, relate wait staff kitchen helpers specials,ingredients prices. Inform open doors business. Cleaned shut kitchen equipment shift cleaned sanitized work areas. As result great communication wait staff employees breakfast shifts able run smoothly, successfully grown 25% sales first season I worked there. My goal satisfy customers, co workers boss. I liked all, enjoyed food sent many compliments chef!. Company Name December 1996 September 2009 Owner/Chef City State Owned operated small breakfast/lunch diner Maine responsibilities:. purchased, prepared cooked food order. Oversaw staff friendly polite customers. Created explored new menu items specialty items. Maintained equipment safe functional working order. Ensured consistent high quality plate presentation. Also handled management duties, purchases, payroll, scheduling, paying bills, hiring, firing. As result many years hard work, best, I achieved many satisfied customers returned everyday basis well state vacationers came back year year. Education Training Wiscasset High 1985 High School Diploma Business City State USA I graduated high school, expand education school lot hands training. I learned cooking skills watching Chef listening said. As I grew industry cooking skills became fine tuned. I challenged create new menu ideas searched ways better Chef. Housekeeping started I young, I learned clean kitchen, bathroom, dust, dishes, laundry iron. I worked private homes, commercial businesses, myself. \\\\ Personal Information Place Birth: Lowell, Massachusetts Date Birth: 8th April, 1967 Present Resident Lake Worth, Florida Sex: Female Status: Single Hobbies: Travel, Beach, Exercise, movies, Skills Honest Dedicated Dependable Additional Information I believe kind friendly best way go life. I enjoy spending time family, friends fun. I huge desire learn new things look life adventure.",CHEF
"GIS COORDINATOR Summary Diligent hands-on leader, excellent working tight deadlines pressurized work environments. Broad experience government agencies domestically abroad drawing concurring academia research roles. Accomplishments Project Cooperation Worked directly USAid, two universities fulfill individual Master's degree requirements well much larger scope project objectives. Communication Modified technical agricultural data field, scientific community form published papers, illustrated seminars given public, lastly translated Swahili local farmers. Experience Company Name City State GIS Coordinator 07/2015 Current Used company public utility status install small cell antennas telecommunication carriers public right-of-way new poles attachments existing light poles. Tested spatial data quality created reports audits Importing, integrating, updating validating data multiple sources. Developed system documentation user manuals GIS best practices functionality new employee onboarding packages. Independently completed ad hoc requests including map generation, spatial analysis, web publishing map applications. Company Name City State Research Associate 06/2012 08/2013 Coordinated professors staff Sokoine University Agriculture Morogoro, Tanzania summer session. Conducted soil science laboratory analysis soil alongside Tanzanian technicians students growing seasons.. Company Name City State Graduate Teaching Assistant 08/2012 05/2013 Taught lectures weekly laboratory exercises seventy-five undergraduate students. Assisted generation lecture notes laboratory tutorial materials using ArcGIS QGIS. Coordinated supervised three graduate teaching assistants. Company Name City State Biology Intern 03/2013 05/2013 Cleared ten acres invasive plant species using manual removal herbicide. Maintained trails four locations southern Ohio monitored water quality streams, vernal pools, river systems. Completed frog bird surveys monitor wildlife populations. Injected ash trees located within park, tagged recorded injected trees using ArcGIS. Company Name City State Seasonal Forestry Worker 04/2012 08/2012 Reduced threat damage Emerald Ash Borer preventative injections using Arborjet treatments applied growth inhibitor trees utility lines. Planted 380 container trees monitored growth health. Pruned 4,000 large trees using pole saws, power pole saws, shears hand saws. Removed 400 trees ground 800 stumps using heavy machinery. Company Name City State Research Assistant 01/2011 12/2012 Collected soil samples no-till, conservation till, conventional till plots. Evaluated carbon nitrogen levels diluted runoff samples. Determined soil quality, plant available water, bulk density cores. Company Name City State Trail Logistics Intern 06/2011 08/2011 Reported backcountry trail hours worked miles accomplished. Collaborated California Conservation Corps participants management achieve mission objectives including: trail clearing, safety demonstrations, social skills training, public affairs, logistical support. Aided backcountry packer long-distance supply organization travelling 400 miles horseback string four mules. Checked fire camping permits hikers met trail. Company Name City State Secretary 06/2010 09/2010 Coordinated communicated Sandusky County court system judges schedule court dates client meetings. Answered incoming calls, responded emails, created client MS Excel spreadsheets. Kept records court decisions payments dating back 5 years. Drafted legal documents organized client interviews. Education Masters Science Environmental Science 2015 The Ohio State University City State Impact Management Soil Fertility Rice Yields Smallholder Farms Tanzania Bachelor Science Environmental Policy Management 2012 The Ohio State University City State Languages Semi-fluent Spanish Conversational Swahili Additional Information Honors Awards: National Championship Titles Equestrian Team, 2011, 2012, Dean's list, AmeriCorps Scholar 4-H Spirit Leadership, 2009 4-H Ten Year Member Award, 2013 recipient $11,000 Coca-Cola Sustainability Grant Skills analytical skills, quality control, research, safety, statistics, surveys, teaching, water quality, soil fertility",AGRICULTURE
"HR INTERN Summary An enthusiastic student, highly motivated committed developing personally professionally. Have ability learn quickly, work efficiently use educational knowledge effectively work settings. Skilled research, multi-tasking, time management communication. Experienced human resource organisational management, counselling business development. Educational Background Master Arts Organisational Psychology 2018 Alliant International University － City State United States California School Professional Psychology Master Science Counselling Psychology 2015 Avinashilingam Institute Home Science Higher Education Women － City State India GPA 3.63 Bachelor Arts Mass Communication 2013 Amrita Viswa Vidhyapeetham － City State India Amrita School Communication GPA 3.07 Experience HR Intern Jul 2016 Current Company Name － City State I get candidates moved hiring process, making sure properly credentialed meet company's clients requirements. Basic background checks Contact candidate's references collect necessary information License employment verification -Reviewing/uploading credentials Pre-screen applicants job boards (Indeed Zip Recruiter) Make send badges Attend/transfer calls, take messages Work independently part team achieve company's goals. Bookstore Volunteer Feb 2016 Jul 2016 Company Name － City State Opening store Account check closing opening balance Maintain complete accurate records store's transactions Rearrange books maintain neat tidy reading area Assessed customer needs responded questions Assistant General Manager Apr 2015 Nov 2015 Company Name － City State Managed day-to-day tactical long-term strategic activities within business. Reviewed approved billing invoices expense reports. Counselled mentored 53 staff members offering constructive feedback, stress management techniques guidance. Traveled manager take notes prepare minutes meetings. Screened telephone calls inquiries directed appropriate. Maintained recorded financial accounts daily sales, purchases expenses. Student Intern Jan 2015 Feb 2015 Company Name － City State Administrative Assistance. Conducted scored tests (16PF, Stress Inventories) new clients follow-ups. Established rapport, collected organised new client data. Administered ""Positive Therapy"" patients. Assisted rehabilitation activities. Individual, Family Matrimonial Well Being/Therapy, Educational counselling, De- addiction Smoking cessation suicide prevention. Intern Dec 2014 Jan 2015 Company Name － City State Assistance guidance families poverty line. Counselling individuals issues relating family, marital, legal issues. Provided sex education, awareness good/ bad touch young school students. Observed counselling sessions provided sex workers. Summer Intern May 2014 Jun 2014 Company Name － City State The internship program systematically split accommodate sufficient training De-addiction centre, Special school mentally challenged children, Psychiatric clinic adults counselling centre. Witnessed assisted ECT session administered Chief Doctors. Collected information clients, using techniques testing, interviewing, discussion, observation. Gathered feedback patients medications, diagnosis effectiveness therapies. Gained knowledge experience observing doctors provide counselling patients families. Skills Microsoft Excel, Outlook, PowerPoint, Word. Excellent communication Skills Organisational Skills SPSS Data Entry Researches Autosuggestion mediator weight management female college students. Master's Thesis. (M.Sc, 2014-15) Sample: 82 female college students, convenient sampling method. The selection 82 participants based Inclusion Exclusion Criteria. The participants selected assessed anthropometric data also completed WHO (Five) Well- Being Index. Group A (Exercise Diet Autosuggestion) Group B Exercise Diet ). Results: A marginal statistically significant difference body weight participants Group A Group B. There statistically significant difference well-being participants Group A Group B. Mindfulness Burnout Teachers StateBoard Matriculation schools (Demographic factors). Master's Project. (M.Sc, 2014) Sample: 150 (51 Female 24 Male State board)(58 Female 17 Male matriculation) Scales Mindfulness Attention Awareness scale Burnout Inventory. The data analysed standard statistical tools karl pearson co- efficient correlation, analysis variance t-test. Result: There statistically significant relationship Mindfulness Burnout Matriculation State board schools. Relation Indian Zodiac Personality types(MBTI). Master's Project. (M.Sc, 2015) Sample: 100 samples (Female 52 Male 48) randomly selected. The Myers Briggs Type Indicator (MBTI) administered scored. The results showed significant relation two variables. The sample size cannot determine relationship, studies done conclude disprove findings current study. Publications Snega Prabha S. A writer Mind. SPEAR (Sawyerpuram Pope's Emerging Aspirants In Research). Volume: II, No 2. ISSN:2319-1902. July-December 2013. Dr. Preetha Menon, Snega Prabha S. Autosuggestion Mediator Weight Management Female College Students. International Journal Scientific Research, Vol: 4, Issue: 7 July 2015. Certifications Foundation Course Education Children Learning Disabilities, Certified Rehabilitation Council India. (2014) TA-101. Introduction Transactional Analysis. (2015) Hypnotism Application practice. (2015) Bio Ethics Research. (2014) Affiliations APA American Psychological Association (2016) Affiliate Volunteer Activities San Diego Humane Society San Diego, CA (June 2016 Present) Humane Animal Society India (Aug 2014 Nov 2015) Puppy Palace India (Aug 2014 Nov 2015) ​",HR
"TEACHER Summary Dedicated teaching counseling educator 17 experience. I successfully taught English students, children adults, new country well helped supported assimilated US school system culture. I also successfully implemented IB regular Spanish curriculum Middle High School students different levels language proficiency. During career, I implemented Alweus Bullying Prevention Program, served LPAC Committees Student Assistance Programs, administered TELPAS Online Assessments collaborated educators TELPAS trainer. Core Qualifications MA Education Counseling Certification Counseling Internship Elementary School juvenile correctional facility High School Spanish endorsement Bilingual Endorsement IB curriculum training Professional Experience January 1999 July 2014 Company Name City State Teacher 6th grade Spanish: Developed implemented IB curriculum. Fostered citizenship, open mindedness, safe classroom environment students felt comfortable taking academic risks. Assisted implementation Olweus Bullying Prevention Program. 5th grade: Developed implemented 5th grade curriculum students new US school system spoke language English. Served LPAC Committee District's US new comers. Kindergarten: Developed implemented lessons LEP population students. January 1999 July 2014 Company Name City State Teacher 6th grade Spanish: Developed implemented IB curriculum. Fostered citizenship, open mindedness, safe classroom environment students felt comfortable taking academic risks. Assisted implementation Olweus Bullying Prevention Program. 5th grade: Developed implemented 5th grade curriculum students new US school system spoke language English. Kindergarten: Developed implemented lessons LEP population students. August 1997 August 1999 Company Name City State Teacher Valley View ISD Kindergarten: Developed implemented lessons LEP population students developed area. Implemented modifications autistic students. Education Training 2002 University Texas pan American City State Guidance Counseling 1996 University Texas pan American City State Psychology Bachelor Arts Certifications 2002 Texas School Counselor (grades PK-12) 2004 Secondary Spanish (grades 6-12) 1998 Bilingual/ESL- Spanish (grades PK-6) Skills Counselor, academic, native Spanish speaker, Leadership, Workshops, goal setting implementation, effectively work parents, time management.",TEACHER
"INFORMATION TECHNOLOGY MANAGER Summary Successful fifteen years experience IT Management Technical Support. Skilled installation, configuration, migration implementation server platforms. Dedicated IT Manager well-versed analyzing mitigating risk finding cost-effective solutions. Experience strategic planning, designing budgeting new products. Excellent troubleshooting skills network, servers software applications. Highlights Leadership Vision Network InfrastructureHardware software upgrade planningProject trackingBudgeting resource management Active Directory, Adobe, Antivirus, Backup Exec, Backup, Budget, business processes, call center, capacity planning, Cisco, computer assembly, Hardware, contracts, DAS, Direct Attached Storage, Database, Dell, Dell Servers, Designing, Desktops, Documentation, Firewall, HP, hiring, information systems, ISO 9000, leadership, Linux, Logistics, Mac, MAC OS,Managing, Access, Microsoft Certified Professional, Microsoft Exchange, Microsoft ExchangeServer, Microsoft Office Professional, office, Microsoft Project, Microsoft Visio Professional, Windows 7, Windows 8, Windows, NAS, Network Attached Storage, Enterprise, Network Printers, Network, Networking, new product development, Operating Systems, PBX, PCI,Phone System, policies, Project Management, quality, quality assurance, quality improvement,QuickBooks Pro, Research, Robotic, safety, Storage Area Network, SAN, scheduling, Servers,Microsoft SQL, Microsoft SQL Server, Symantec, teamwork, technical analysis, phones,Troubleshooting, Visio Professional, vision, WAN, Web Portal Experience Information Technology Manager July 2000 Current Company Name － City Provide leadership, vision management IT department.Develop Capitol Budget, monitor approve department expenditures.Manage, monitor maintain network infrastructure.Manage Phone System, including call center office phones.Manage hardware software configuration, installation maintenance.Manage IT Staff, scheduling, performance review, training, hiring, termination anddisciplinary action.Maintain (PCI DSS) Payment Card Industry Data Security Standards information. systems.Research new technologies calculate future needs achieve capacity planning.Perform technical analysis improve business processes save cost time.Manage technology documents, maintenance agreements service contracts. Computer Manufacturing Supervisor September 1998 September 1999 City Supervised team 25 computer assemblers, 3 testers 6 technicians.Organized computer assembly testing daily production.Implemented procedures safety, performance policies.Ensured employees trained process manufacturing.Monitor software hardware evaluation ensure compatibility. Managed Documentation Control hardware software.Provided resolutions engineering, Logistics Management.Coordinated daily resolutions issues team-effort effective communication. Quality Assurance Supervisor April 1995 March 1998 Company Name － City Supervised team 15 Computer quality inspectors 8 software evaluators.Hired, Interviewed promoted candidates new positions.Coordinated quality assurance new product development proto-types.Monitored software hardware compatibility reliability.Managed Documentation Control hardware software.Monitor schedules, training, expenditure documentation.Interview vendors devices, parts components evaluation.Counseled employees improve morale, productivity teamwork.Interpreted instructions ISO 9000 compliance.Implemented procedures safety, performance policies.Maintain effective communication channels quality improvement.Assessed product viability planned improvement modifications. Education Bachelor Science Information System December 2000 University Phoenix Information System Information System Microsoft Certified Professional, Tech Skills June 1999 Associate Science Computer Technology June 1993 American River College Computer Technology Accomplishments Guided company comply PCI Data Security Standard got certifiedMigrated Analog phone system VOIP, saving $40k year costMigrated 80% physical servers Hyper-V save cost improve productivity. Skills Active Directory, Adobe, Antivirus, Backup Exec, Backup, Budget, business processes, call center, call center, capacity planning, Cisco, computer assembly, Hardware, contracts, Direct Attached Storage, DAS, Database, Dell, Dell Servers, Designing, Desktops, Documentation, Firewall, HP, hiring, information systems, information systems, ISO 9000, Leadership, Linux, Logistics, Logistics Management, Mac, MAC OS, Managing, Access, Microsoft Certified Professional, Microsoft Exchange, Microsoft Office Professional, office, Microsoft Project, Microsoft SQL, Microsoft Visio Professional, Windows 7, Windows 8, Windows, Enterprise, NAS, Network Attached Storage, Network Printers, Network, Networking, new product development, Operating Systems, PBX, PCI, Phone System, policies, Project Management, quality, quality assurance, quality improvement, QuickBooks Pro, Research, Robotic, safety, Storage Area Network, SAN, scheduling, Servers, Microsoft SQL Server, Symantec, teamwork, technical analysis, phones, Troubleshooting, upgrade, Visio Professional, vision, Web Portal, WAN",INFORMATION-TECHNOLOGY
"SENIOR MANAGER Skill Highlights Windows Mac OS, MS office suite, HRMS oracle applications Training Attended Year Title Location Organised 2011 Basic Leadership Skills Jamshedpur Professional Experience Company Name 09/2008 Tata Consultancy Services India's largest IT IT outsourcing organization global workforce 305,000 employees spread across 45 countries. In North America, TCS headquartered New Jersey employs 30,000 employees. A seasoned HR professional 7 years HR experience, currently working Head Talent Acquisition Resource Management Group BPS North America Tata Consultancy Services Cincinnati, Ohio Past experience includes working HR Generalist TCS BPS across various locations like Midland, MI, Cincinnati, OH US Mumbai Chennai India. Expertise full-cycle recruiting, screening resumes, behavioral based interviewing, managing hiring process. Hands-on experience recruitment IT IT Services. Most productive fast-paced, high energy, team environment. Major strengths include building relationships, multi-tasking, time management, adapting new procedures business climates change communication skills. Work experience 3 years US Geography Head Talent Acquisition Resource Management Group BPS North America. Prior I worked Satyam BPO Hyderabad Mar 2007 Sep 2008 HR Employee Relations Specialist HR team US based process. My areas specialization Employee relations, Recruitment, Performance Management, Organization Development Change Management. Company Name Senior Manager 03/2007 09/2008 Period Since Sep 2008 Position Head Talent Acquisition Resource Management Group BPS North America Work Location Midland, Michigan, Cincinnati, Ohio; Mumbai Chennai, India Key Accomplishments: Proficient Leadership hiring, focussed headhunting linkedin. Successfully completed hiring 50 FTE project niche skill (Mortgage) Cincinnati, OH less 60 days Successfully completed hiring 25 FTE project niche skill (Pharma) Cincinnati, OH 30 days. Focussed Analytics hiring TCS BPS North America, first kind associates hiring work client location A&I domain, 10 critical positions staffed within 45 days. Enabled deployment rotation associates within US ensure 98% utilization resources BPS North America Responsibilities: Head Talent Acquisition Resource Management Group BPS North America Recruitment Mortgage Pharma clients Cincinnati, Ohio Midland, MI area various internal external hiring channels Maintaining hiring budget ensuring recruitment vendors reduced encouraging internal referrals, web-sourcing internal movement associates. Leadership hiring TCS BPS Sales Solutions function, relationship roles Focussed hiring Analytics Insights multiple clients TCS North America, closed 10 critical positions within 45 days. Reduced hiring cost Niche positions 30% Non-Niche positions 45% FY 14. Human Resource Relationship Manager BPS associates North America Geography. Ensure adherence IQMS documentation standard ensure compliance represent HR internal external audits. Maintaining Attrition within permissible limits (Early Warning Indicator, Hi-Potential program, stay interviews) Building Employee Connect innovative employee engagement CSR initiatives Handling employee-related issues including full final settlements/severance, query resolution, grievance handling Streamlining policies integrity disciplinary actions performance improvement plan Managing employee performance appraisal process end end facilitating disagreements Monitoring bell curve end linking Increment high performers /exit plan non-performers. Provide developmental strategies business performance assessment employees Adhering FMLA FLSA guidelines. Pilot Deploy HR Projects across BFSI vertical Drive Quarterly promotion process Ensure Promotion assessments completed time results circulated respective stakeholders Drive associate Development plan based promotion results Drive participation Bi-Annual HR Survey [PULSE] BFSI vertical. To ensure participation various Employer branding survey Design deploy associate retention plans Identify, deploy support Green Belt process improvement projects within HR Employee Relations team Provide inputs policy strategic initiatives HR Leadership team. Company Name 03/2007 09/2008 03/2007 09/2008 Work Location Hyderabad, India Responsibilities End end Employee Relations activities Induction new hire associates orient Satyam BPO Policies processes Closure Background check new hire associates closing discrepancies previous employment check education check Conducting Employee engagement activities like skip level meetings, one-on-one meetings, town halls, awareness sessions etc understand employee's expectations address queries Initiate Disciplinary action per process violation rules non-adherence Code Conduct Address associate grievances initiating enquiry, conducting group meetings submitting findings report along recommendations Support carrying Employee satisfaction surveys Organization branding surveys Complete Performance Management process adhering timelines, educating associates managers complete appraisals. Interface client regular basis audit requirements regards associate background check drug tests. Roll associate incentive plans across business unit associate retention. Education Post Graduate Degree MS HRM Human Resources 2007 ICFAI University [Dehradun] From ICFAI School HRD City India Human Resources Bachelor Science Information Technology Science Commerce BSc I.T University Mumbai Birla college Arts India Information Technology Science Commerce Personal Information I valid H1B visa employed US. Interests 2012 Investigation Procedures reporting Edison, NJ TCS Freeh Group International Additional Details Current Location Cincinnati, OH Passport Details Passport J 9138762 Issued Thane, India 04/10/2011 Valid 03/10/2021 Visa Details Visa Type H1B Transferable Skills Basic, branding, budget, Bi, Change Management, closing, communication skills, client, clients, documentation, Employee Relations, fast, hiring, Human Resource, HR, Leadership, Leadership Skills, Mac OS, Managing, meetings, MS office suite, Windows, 98, multi-tasking, oracle applications, Organization Development, performance appraisal, Performance Management, Policies, process improvement, processes, Promotion, Recruitment, recruiting, Sales, settlements, strategic, survey Design, time management Additional Information I valid H1B visa employed US. XLRI 2012 Investigation Procedures reporting Edison, NJ TCS Freeh Group International Additional Details Current Location Cincinnati, OH Passport Details Passport J 9138762 Issued Thane, India 04/10/2011 Valid 03/10/2021 Visa Details Visa Type H1B Transferable",BPO
"ASP.NET WEB DEVELOPER Accomplishments Won Associate Month award CYIENT Member team Team Month award projects DEBTS eRFA Experience April 2015 Current Company Name City State ASP.Net Web Developer Responsibilities: Migration IU Print website (print.iu.edu) ColdFusion ASP.Net using MVC Framework. Create prototype dashboard IU Print Analytics module using High Charts. July 2011 July 2014 Company Name City State Software Engineer Responsibilities: Designed developed application migrate legacy data ASP.Net application providing ability validate data meet business rules new application. Design story board using HTML CSS design database applications analyzing customer requirements. Perform code reviews modules developed team members participate pair programming improve coding standards overall application. Preparation build packages actively participate integration deployment phase applications. TECHNICALS SKILLS: Programming Languages: C# Web Technologies: SharePoint 2010, ASP.NET 4.0/3.5/2.0, MVC 4 Application Software: Visual Studio 2008/2010/2013, SQL Server Management Studio Databases: SQL Server 2005/2008 R2, MySQL, Oracle Others: HTML, JQuery, CSS, JavaScript, Bootstrap, JIRA Source Controls: Team Foundation Sever, GitHub, Visual Source Safe PROJECTS AT WORK: 1) LEDGER: Ledger developed manage task invoice clearance different finance benefits trust accounts Pratt Whitney. It also used track invoices charged back department budget various business units. The primary objective project migrate existing application developed MS-Access web based application implementing security adding additional business rules. 2) DEBTS (Daily Equity Based Tax Solution): DEBTS tool used calculate employee tax based certain parameters (medical, social security tax factor). It developed UTC USA deals UTC employees' daily equity tax. UBS place flat file day SFTP transactions performed employees UTC. The typical flat file contains employee id, country code, tax details etc. DEBTS tool connect SFTP downloads flat file perform validation rules, last tool decide record status (there 3 statuses Valid, Exception Pending). User login system review exception records. And also user rectify exceptions move exception record valid records send funding files ADP. 3) Supplier Portal Supplier Portal designed SharePoint 2010 collaborate authorized suppliers. Supplier Portal merge seven legacy Pratt Whitney existing applications single portal. The features available simplify way suppliers access required business technical information, well provide P&W valuable delivery information. It one main communication portals plays major role business Pratt Whitney. Apart SharePoint 2010, used SQL Server 2012 ASP.Net develop application. 4) eRFA (electronic Request For Agreement): RFA agreement two parties (Company Client) start work. This process involved eight approvers approve agreement. The existing process involves manual submission many problems knowing status agreement, percentage completion approval status etc. The new eRFA application developed SharePoint electronic application flexible UI capture required data eliminated manual efforts terms searching online results internal applications validate data entered requester, flexible approval process status tracking. 5) Export Logging Tool Export Logging Tool web based application collect log export activities occurring Pratt Whitney Military Engines simple interface ability generate various reports required report export events. Apart features also includes facility uploading bulk data database needs validated correctness data business rules determine type data uploaded column. AWARDS AND PROFESSIONAL RECOGNITION: Won Associate Month award CYIENT. Member team Team Month award projects DEBTS eRFA. Stood 3rd SIASAT's national level talent search examination high school. Education Indiana University Masters Computer Science Indiana University Bloomington Masters Computer Science, August 2014 December 2015 (Current GPA: 3.55). Jawaharlal Nehru Technological University Bachelor Technology Computer Science Engineering Jawaharlal Nehru Technological University, Andhra Pradesh, India Bachelor Technology Computer Science Engineering, September 2007 May 2011. Certifications RFA Professional Affiliations Source Controls: Team Foundation Sever, GitHub, Visual Source Safe team Team Month award projects DEBTS eRFA Skills Asp, Asp.net, Model View Controller, Model-view-controller, Ms Asp, Mvc, .net, Access, Adp, Application Software, Asp.net 4.0, Associate, Award, Benefits, Bootstrap, Budget, C#, Coding, Css, Database, Databases, Deployment, Engineer, Engines, Exceptions, File, Finance, Html, Integration, Integrator, Invoice, Invoices, Javascript, Jquery, Logging, Long-term Disability, Ltd, Microsoft Sharepoint, Ms Sql Server, Mysql, Oracle, R2, Sap, Secure File Transfer Protocol, Security, Sftp, Sharepoint, Software Engineer, Sql, Sql Server, Sql Server 2005, Sql Server 2012, Ui, User Interface, Visual Studio, Web Based, Coldfusion, Prototype, Prototypes",INFORMATION-TECHNOLOGY
"P AVIATION SUPPLY SPECIALIST Summary Ambitious student pursuing Computer Science degree eager contribute developed knowledge Delivery/supervisory role. Skilled technical teamwork. Adaptable driven strong work ethic ability thrive team-based individually motivated settings. Skills Report creation Freight operations Adaptive team player Dependable reliable Materials transport Skilled forklift operator Cargo handling Defensive driver training Report creation Storage procedures Reviewing records Personnel mentoring Reliable trustworthy Critical thinking Data management Team management Friendly, positive attitude Basic math People skills Microsoft Office Team building First Aid/CPR Experience Aviation Supply Specialist City State Company Name Aug 2017 May 2021 Tracked, documented updated stock system precise attention detail recordkeeping requirements. Coordinated materials delivery units world-wide. Validated processed requisitions new unit supplies. Assisted unit budgeting entering accurate purchase orders tracking exact expenses. Operated forklift elevate place merchandise appropriate areas. Communicated effectively members public often crowded noisy environments. Received orders via phone, mail, fax internet daily. Coordinated shipping receiving schedules production assist traffic control docks. Packed [Number] pounds [Type] products daily keeping detailed records productivity identifying areas improvement. Assisted coworkers special projects learn new tasks gaining additional responsibilities. Tracked inventory, conducted cycle counts audits resolved issues maintain accurate records. Monitored work areas cleanliness functionality removed obstacles promote safe work environment. Received deliveries, scanned packages updated orders internal database enable efficient order processing fulfillment. Replenished inventory focus addressing customer needs. Prep Cook City State Company Name Jan 2016 Jun 2017 Adhered regulatory standards regarding safe sanitary food prep. Maintained consistent quality high accuracy preparing identical dishes every day. Made meals accordance company standards requirements. Executed proper techniques preparing menu item ingredients. Kept stations stocked ready use maximize productivity. Rotated stock items ingredients maintain efficiency freshness. Offered support stations high-volume shifts maintain optimal coverage meet customer needs. Maintained clean orderly appearance throughout kitchen dining area. Dressed, seasoned garnished appetizers salads prepare food service. Cooked food following specific measurements recipes. Grilled deep fried various foods, including meats, potatoes fish. Verified proper food preparation regulating temperature ovens, broilers, grills roasters. Modified standard recipes account ingredient issues customer requests, including allergen concerns. Assisted dining room tasks removing soiled dishes meal service returning kitchen washing. Offered support stations high-volume shifts needed. Organized labeled stock ingredients maintain needed inventory levels. Assisted training development new talent. Delivery Driver City State Company Name Nov 2015 Mar 2016 Operated maintained heavy equipment safely, including forklifts, stair climbers pallet jacks. Operated manual mechanical equipment safely minimize injury accident risks. Completed daily pre-trip inspection checklist first delivery. Directed efficient product loading checked load balance prevent on-the-road incidents. Answered customer questions regarding shipments. Conferred frequently dispatch meet delivery schedule targets incorporate late adjustments. Handled merchandise accordance product handling standards. Operated delivery vehicles four days per week, averaging 100 plus miles road 100 customers served daily. Delivered rush merchandise tight schedules meet customer targets. Inspected maintained gas, oil water levels well tires, lights brakes. Satisfied recordkeeping demands accurate invoicing, shipping paperwork coordination daily logs outlining field activities. Resolved customer complaints adjusted orders. Completed order forms collected payments keep customer accounts current. Grouped routed deliveries according designated areas maintain efficient delivery times. Obtained signatures invoices credits stay top paperwork requirements. Handled customer service complaints utmost professionalism knowledgeable responses maintain trust company loyalty. Communicated frequently dispatch relay route changes delays impacting customer delivery timetables. Education Training Bachelor Science Aviation Management And Operations Florida Institute Of Technology-Melbourne City State Dean's List Honoree semester one 2020 3.2 GPA High School Diploma Olympia High School Jun 2017 City State Technical Degree Hotel And Resort Management Orange Technical College May 2016 City State Some College (No Degree) Sports And Marketing Mangement Orange Technical College City State 3.85 GPA Some College (No Degree) Accomplishments Consistently maintained high customer satisfaction ratings. Certificate accommodation (USMC) Navy Marine Corps Achievement Medal",AVIATION
"DATASTAGE ETL DEVELOPER Summary I 6 years ETL experience extensive experience business system analysis across multiple platforms using full software development life cycle. I worked role Data Warehouse Specialist,ETL Datastage developer Production Support Analyst requiring subject matter expertise dealing mainframe sources COBOL/ASCII File structure ,Distributed sources (RDBMS) handling business intelligence data DB2, Netezza, Oracle, SQL Server Hadoop Hive Data Warehouses I worked developing supporting major Banking Credit card conversion Member Debt solutions project Unites Services Automobile Association. These projects involved Requirement analysis, Risk assessment management, Data planning driving, Process Implementation, Team management, Project tracking, Customer interaction, Release Management, Defect tracking, Deliverable Warranty support. Over period, I established exemplary record providing successful system support delivering business value mid-level large business intelligence applications. I demonstrated excellent leadership skills handling multiple offshore, nearshore project assignments multiple resources delivered requirements time. Skills Expertise IBM Datastage (8.5,9.1 11.5 versions) perform ETL ELT operations data Proficiency Unix Shell Scripting Proficiency writing debugging complex SQL Informatica ETL Support experience (Version 9.1) Hands experience IBM DB2 /Netezza/ SQL Server/Oracle Data archival IBM BIGINSIGHTS HIVE tables Experience Control-M Scheduling Tool Accomplishments IBM Certified Solution Developer-InfoSphere Datastagev8.5 IBM Certified Solution Developer-InfoSphere Datastage v9.1 Certified Oracle Database 11g: SQL Fundamentals I. Experience DATASTAGE ETL DEVELOPER Jan 2016 Current Company Name － City State MEMBER DEBT SOLUTIONS PROJECT Project involved conversion un-scalable SQL sandbox data scalable Netezza Collections data capable large scale analytics. Developed Datastage Jobs load Collections data multiple sources Aspect,CACS,Strata,FICO,Fidelity FDR respective Dimensions Fact tables required business transformations. Involved phases SDLC, created detailed Analysis-Design documents source target mappings. Developed maintained accurate project documentation data model diagrams provide management proper understanding organizational needs. Prepared technical data flow proposals enhancements integration existing third-party data.Communicated business users project management get business requirements translate ETL/ELT specifications. Provided technical support business team user departments projects. Handled multiple offshore, nearshore resources project delivered requirements time. ​​ BIGINSIGHTS DATA ARCHIVAL As part raw data archival I worked project developing framework load raw files foundation layer. Coding done Unix Shell Scripting. All data loaded foundation layer BIGSQL compatible Hive tables built top it.The Hadoop data read Hive query language used discovery purpose. ​ DATASTAGE 11.5 MIGRATION PROJECT Worked migrating Datastage jobs InfoSphere Information Server, Version 9.1 InfoSphere Information Server, Version 11.5. My primary task gather migration requirements, design topology/playbook, test jobs QA server ver 11.5 production implementation/support. DATASTAGE ETL DEVELOPER Feb 2013 Jan 2016 Company Name － City State CREDIT CARD CONVERSION PROJECT Large project integrate single entity credit cards dual entity credit cards. This migration enabled cross-border portfolio view credit card applications enabled maintaining plastic number across history analytics usage. Developed Datastage jobs ETL transformations requirement provided load respective Dimensions Fact tables. Lead Offshore team throughout project created detailed accurate project documentation. Application SME (subject matter expertise) project implementation offshore. INFORMATICA TO DATASTAGE ETL CONVERSION Migrated 180 mappings Informatica ETL tool Datastage tool part ETL conversion project. Analysed Informatica workflow/mapping converted Datastage jobs Industry standards. Performed test case scenario/production implementation support. DATAWAREHOUSE MIGRATION TO IBM NETEZZA Migrated 100 TB Data IBM Netezza platform multiple DB2/SQL Oracle warehouses. Involved Requirement gathering,Table design, ETL Design/testing implementation. DATASTAGE SERVER MIGRATION PROJECT Worked migrating 1000+ Datastage jobs InfoSphere Information Server, Version 8.1 InfoSphere Information Server, Versions 8.5 9.1 years. PRODUCTION SUPPORT ANALYST Jan 2012 Feb 2013 Company Name － City State DATA MANAGEMENT RETURN TO SERVICE The primary objective project maintain Extract Transform Load (ETL) portfolio projects enterprise level.In production support role, provided quick problem resolution daily, weekly, monthly processing cycles executing Datastage/Informatica. Over period, I established exemplary record providing successful system support delivering business value mid-level large business intelligence applications. Also worked Service Requests developing ETL Datastage jobs small business requirements. Education Training BACHELOR OF TECHNOLOGY 2011 ANNA UNIVERSITY － City State INDIA BUSINESS INTELLIGENCE TRAINING 2011 TATA CONSULTANCY SERVICES － City State INDIA SEPTEMBER 2011 DECEMBER 2011 This course provides overview gives business information technology professionals confidence dive right business intelligence data warehousing activities. Hands-On training provided ETL tools Informatica/Datastage data warehousing environment 90 days. DATASTAGE TRAINING 2012 GREENS TECHNOLOGIES － City State INDIA This course designed introduce ETL developers Datastage Development, Data Warehousing Data Modeling training's real-world ETL process implementations. Activities Honors DISTINGUISHED ACHIEVER AWARD- TATA CONSULTANCY SERVICES [FEB 2015]",AUTOMOBILE
"BUSINESS CONSULTANT Professional Summary IT Business/Sales/Operations position experience technical knowledge contribute positively impact strategic improvements. Drive support change process improvement, implement technology solutions fast paced evolving environments. I enjoy interacting people solve problems creatively appreciate working diverse environment. Technology OPERATIONS 10+ years working technical operations environments supporting engineering, human resources, operations finance teams. Procure hardware software, provide quotes, detailed reporting utilizing Access CRM/Salesforce databases. Manage projects, timelines teams improve quality methods presentations key stakeholders. IT Helpdesk response team build client server systems business specifications, install OS, applications based department needs, utilize Active Directory provide updated information management, deploy hardware, software, troubleshoot resolve issues notebooks, desktop servers. Supporting Microsoft, MAC OS, Android iPhones. MCSE Currently enrolled Apple Training. Track analyze technical training, developed curriculum, procured software implemented courses engineers management. Prioritized organizational needs, attention detail within project timelines exceed business requirements technical training certifications. Microsoft Office Expert Support strategic initiatives maintaining servers systems, site DR implementation. Utilizing MS Active Directory iOS MDM monitor systems applications, support, troubleshoot provide appropriate application access cross functional teams maintaining system uptime. Management Led internal IT Team team IT consultants successfully rollout 22 branch Microsoft Exchange migration. Prepared environment, managed train trainer business teams successfully completed migration within 6-month timeframe, exceeding requirements preparation company acquisition. Offered new position within new company. Lead built strong relationships business units, program managers, engineering management identify technology needs, brain storm solutions, document implement new processes defined exceeded management operational goals KPIs. Direct Sales teams position products services would drive margin improvements. Provide weekly cost/benefit analysis reports lead 94% increase complete responses RFQ's/RFP's SOWs. Sales 6+ years Field Sales providing Mobility, Data Center, Networking, Cloud, Security, Professional services solutions Enterprise customers. Understand customer needs, goals KPI's IT environment able provide appropriate technology solution, alternative solution solve problems. Partner subject matter experts deliver web-based solutions C-level executives, IT teams procurement. Build establish solid relationships customers understand current technical environment, growth initiatives end goals better provide services solutions solve immediate challenges path meeting end goals. Provide technical presentations, manage product life cycles, partner OEMs distribution channels exceed customer satisfaction order fulfillment. Consistently build pipeline meet exceed 3X goals, forecast monthly/quarterly revenues margin. Customer focused, oversee technical team execution services results, meeting exceeding customers KPI's business goals. Power user Microsoft Dynamics CRM Salesforce. Utilizing research engines web tools understand competition, search new accounts projects align solutions services call. Document activities within CRM/Salesforce. Communication Interpersonal cross-functional communication skills, effective presentations, ability multi-task prioritize, time management. Creative, confident, always learning flexible understanding needs working diverse teams. Ability share technical information non-technical teams relate understand non-condescending, positive learning environment. Skills Complex data transformations Data operations abilities Ability validate data Exceptional interpersonal communication Project development Goal attainment Organized Operations management Project management Conflict resolution Efficient multi-tasker Deadline-oriented Relationship building Coaching mentoring Customer service Verbal written communication Work History 01/2018 Current business Consultant Discuss customer requirements, analyze business practices, recommend appropriate business models, recommend process improvement, research review financial systems, interview candidates, create business plan, implement business plans, assist customer projects needing improvement resolve client issues. 02/2016 12/2017 Field Account Executive Company Name 8 a.m. 5 P.M. oncall 24 x 7) New Account Development. identify prospects, documenting information environment current partners, cold calling, establish build relationships develop business solutions datacenter, cloud, security, mobility solutions professional services. Exceed customer satisfaction consistent focus communications customers building long term credibility, Customer First. On target 2017, 2016 103% margin goals. power user Microsoft Dynamics CRM, certified Cisco Business Value Analyst, MCSE, VMWare Solutions Professional Won signed Professional Services contract largest retail customer Northeast. Represented Northeast Sales Team Diversity Events. Participated numerous events activities held GNEMSDC. 06/2011 05/2015 commercial account executive Company Name 8 a.m. 5 P.M. oncall 24 x 7). Established solid relationships, maintained defended existing customers identifying, qualifying, building, closing net new business. Consistently meeting exceeding annual Sales Quota $21M+- FY11 105%, FY12 145%, FY13 127%, FY14 136% Awarded Sales Warrior FY14 increasing margin overall selling better products higher margin retention. Saleforce.com power user, building reports, extracting data, daily pipeline updates weekly forecasting utilizing Salesforce knowledge customer meetings. 06/2005 06/2011 business operations analyst Company Name 8 a.m. 5 p.m. Operations Support Northeast Southeast Sales teams, assist teams building revenues exceeding $4B annually maintaining healthy margin, monitoring revenues meet business goals. Compile deliver weekly reports Sales Management, identifying key areas issues focus, products generating highest margin/revenues overall success compared regions U.S. Provide products, services technical configurations Request Pricing (RFP) Response Quotes (RFQ) customers throughout eastern U.S. Implementing maintaining sales leadership strategy consistently working improving margin positioning key products. Assist influencing business growth areas specific product solutions exceed customer needs. Liaison Sales, Product Management, GBU's, Engineering, participating meetings calls discuss technical updates, product releases, issues roadblocks potential solutions. Present highlights key information sales teams weekly meetings. Strategic focus increase product penetration, utilizing product changes refresh solutions maintaining customer satisfaction building get-well plan recovery margin revenue accounts areas meet sales management expectations. sales Operations Excellence coach |Compaq computer corporation October 2002 june 2005 8 a.m. 5 p.m. Promoted Inside Sales Executive 4 months supporting enterprise accounts exceed $500M mobility sales coach develop inside sales teams supervisors utilizing recorded calls, product sales department performance reports. Developed team members compliancy, call quality, accuracy information productivity. Improved outbound sales calls performance 137% increase sales performance 6-month period. Evaluated Inside Sales process, accessibility information needed cold calling, resulting streamlining Inside Sales teams access resources, manuals, product information promotions second display. Positive results providing customers immediate responses information resulted higher sales, confidence Inside Sales teams overall satisfaction performance. This initiated new monthly sales incentive program monitored captured tools resources used successful sales process. Utilize CRM Access database results provide analytics statistics data center calls, build create reports, spreadsheets, charts present management weekly, identify areas improvement sales performance, establish programs meet new requirements train individuals/teams meet/exceed new criteria call center success. director information technology metrowest bank may 2001 october 2002 8 a.m. 5 p.m. oncall 24 x 7) Reporting VP Operations, managed lead IT infrastructure team daily strategic IT initiatives business process re-engineering. Managed migration 22 branches Lotus Notes Microsoft Exchange preparation bank acquired. Collaboratively met worked functional departments implementing technology streamline consolidate time consuming processes, including outsourcing legacy manual check process, resulted downtime delay check distribution. systems software engineer compaq computer company June 1995 May 2001 8 a.m. 5 p.m. oncall 24 x 7) Helpdesk/technical support Multivendor Systems Engineering. Built/configured hardware, install software, troubleshoot, maintain driver updates perform system backups. Work desktops, laptops, workstations, servers. Utilized Microsoft System Center Management Tools, Ghost, manage Exchange Server MSE Team. Acquired Microsoft Certified Systems Engineer digital equipment corporation operations manager information security 8 a.m. 5 p.m. Managed, maintained Access data base capture, monitor, report potential security issues client machines, set security parameters within engineering organization. Weekly reports/updates management determine potential breech. U.S. travel train groups within company compliance, identify areas concern information critical protect. Skills streamline, Analyst, develop business, business plan, business plans, business process re-engineering, call center, charts, Cisco, closing, coach, cold calling, com, Compaq, hardware, CRM, client, customer satisfaction, data base, desktops, financial, focus, forecasting, functional, Ghost, information security 8, information technology, Inside Sales, IT Support, laptops, leadership, Lotus Notes, director, meetings, Access, Access database, Microsoft Certified Systems Engineer, MCSE, Microsoft Dynamics, Exchange Server, Microsoft Exchange, migration, enterprise, positioning, Pricing, processes, process improvement, Product Management, quality, Reporting, research, retail, RFP, selling, Sales, sales management, servers, software engineer, install software, spreadsheets, statistics, strategy, Strategic, Systems Engineering, technical support, troubleshoot Education Degree Google IT Support Certificate currently enrolled via Coursera May 2018 AS Computer Information Systems Mount Wachusett Community College Computer Information Systems BS Business Management Lesley University Business Management AS Business Administration Mount Wachusett Community College Business Administration",CONSULTANT
"GENERAL MANAGER AND BOARD MEMBER Executive Profile High performing Customer Relationship Management BPO executive proven experience managing high growth/complex operations serving diverse industries include wireless, technology, insurance, healthcare consumer services. A change agent well-documented history growing assets expanding client relationships setting effective strategic direction, building platform consistent operational execution proactively developing talent, processes culture continuous improvement. Professional Strengths Executive General Management Strategic Planning Operations (Multi-Channel Contact Center, etc.) Business Development P&L Management Account Management Talent Organizational Development Cross-Functional Leadership Selected Achievements As Senior Vice President Operations ASURION, proactively reengineered operations, enabling revenue grow $400 million $2 billion two years, improving margins, customer satisfaction subscriber retention. Professional Experience 01/2011 01/2013 General Manager Board Member Company Name － City State A client CMP provides case intake solutions legal industry). Lead team 100 associates facets business operations include contact center, client services, sales, financial management. Proactively implemented strategic plan reengineered business operations, resulting 100% increase revenue, 51% increase client retention less two years. After positive liquidity event ASURION, chose leave corporate environment time raise two sons single parent achieve goal becoming entrepreneur). 01/2007 Current Chief Executive Officer Company Name － City State 000 independent contractors, managed P&L $250 million. His expertise includes strategic planning, call center/BPO operations, customer relationship management, business development, account management, Human Resource Management. As entrepreneur, started two businesses, helped start two others, completed dozens consulting service brokering engagements clients. Clients included, PEROT Systems (Revenue Cycle Management), MERCK (PBM), EAPC (Behavioral Health) DELL, SONY, Verizon, T-Mobile, Discover, BRIGHTSTAR, TRUSOURCE Labs (Nest/Google), Citigroup. Mr. Thomas currently serves Founder CEO Contact Management Partners, LLC, operations consulting business process outsourcing partner helps organizations better acquire, retain optimize customer relationships effectively scale/manage operations. CMP provides practical, hands consulting focuses ensuring right strategy, people, process technology place aligned, ensure satisfying customer experience profitable bottom-line. Mr. Thomas graduate University South Florida resides Franklin, Tennessee two sons, Christopher Michael. 01/2004 01/2006 Senior Vice President Operations Executive Team Member Company Name － City State 2 billion global organization providing insurance roadside assistance services wireless industry). Reported Chief Executive Officer. Lead claims processing, customer service, technical support, roadside assistance groups facets business operations. 3,000 associates located five locations, network 10,000 independent contractors, P&L $250 million. Clients included Verizon Wireless, T-Mobile, Cingular, Alltel. Proactively improved operations inter-company collaboration resulting $100 million additional revenue, cost per claim reduced 40%, reships 16% customer satisfaction scores increased 84% 93%. 01/2003 01/2004 Vice President Business Development Company Name － City State Start-up venture founded former CEO Client Logic, providing offshore business process outsourcing services within APAC region). Reported President helped create sales division. Acquired Physician Practice Group, establishing organization within healthcare marketplace. 01/2002 01/2003 Senior Vice President Company Name － City State 500 million global provider BPO services). Reported Chief Operating Officer. Lead team 2,500 associates four locations, providing customer care, sales, technical support services. Managed P&L $80 million supported clients include; DELL, Sony, Microsoft, EarthLink, Sears. Reengineered operations grow revenue $11 million margin 7%. Led global best class initiative reduced organizational attrition 40%. 01/1997 01/2001 VP General Manager Company Name － City State A $500 million CRM /e-CRM outsourced solutions provider Fortune 500). Reported President/EVP Operations. Responsible facets business operations include strategic account management, operations, business planning. 2,400 associates within two locations P&L $70 million. Clients included Merck Pharmaceutical, MCI World Communications, JC Penney, TY, Citibank, HBO Harland. Implemented operating processes sales support presentation resulted Corpus Christi business unit designated organization's ""model"" site used major prospective client visits learning place best practices. Proactively grew client $4.5 million $22 million within 30 months, another client $6.5 million $16 million one year. Produced approximately 29% divisions revenue 35% gross profit utilizing 18% total assets. 01/1994 01/1997 Chief Operating Officer Executive Team Member Company Name － City State A TOP 50 Call Center Outsourcing Company specializing B2B B2C sales). Reported Chief Executive Officer. Lead 300 associates three locations providing inside sales services clients telecommunications, financial consumer services. Functions include account management, HRM, FP&A, P&L $12 million. Proactively improved quality assurance practices reduced cancelled sales 5% 1%. Improved recruiting processes resulted 100% staffing objectives met within labor market 2% less unemployment. 01/1993 01/1994 Director Tele Company Name － City State 127 million direct marketing division providing home furnishing products). Reported President. Lead customer service, sales administration, human resources, vendor relations. Implemented total process re-engineering resulted improved service levels (55% 90%) reduced claim resolution time 50%. Implemented consultative selling strategy increased sales 4.9%. Developed inside sales initiative produced $3 million new revenue. 01/1986 01/1992 Director Staff Development Company Name － City State 1.3 billion direct marketing electronic retailing organization). Reported CEO HSC SVP Human Resources HSN. Responsible training development 7,000 associates leaders multiple locations throughout North America. At request senior management, served variety special assignments include starting customer service department Canadian Home Shopping, Union avoidance within distribution center, turning around travel start-up, acquired reservation company. Proactively developed program recruit train older workers produced flexible workforce, increased sales, reduced labor cost. HSN received Business Partnership Award American Legion Employer Year Award. Education Bachelor Arts Pre-Law University South Florida Skills account management, P, B2B, Behavioral Health, business development, business operations, business planning, business process, Call Center, consulting, Contact Management, customer relationship management, CRM, Client, Clients, customer satisfaction, customer service, customer care, DELL, direct marketing, entrepreneur, senior management, financial, financial management, FP&A, gross profit, Human Resource Management, Human Resource, Human Resources, inside sales, insurance, legal, Logic, management consulting, market, network, organizational, process re-engineering, processes, quality assurance, recruiting, selling, sales, sales support, staffing, strategy, strategic, strategic planning, technical support, telecommunications, vendor relations",BPO
"WAREHOUSE LEAD Executive Profile A position Warehouse Management requiring self-starter reputation dependability Highly qualified warehouse professional cross functional cross industry management experience including staff training, inventory control, shipping, receiving customer service. Responsible achieving production goals, coaching motivating staff workshops, setting incentive programs, supervising operations accountability management Extensive inventory control including ordering supplies, disbursing materials equipment, factory returns, vendor contact negotiations, maintaining stock levels Maintained focus achieving bottom line results formulating implementing technology business solutions meet variety needs Personnel management experience includes recruiting, interviewing hiring dismissing, training, scheduling, performance evaluation, promotion, employee relations. Excellent organizational talents demonstrated ability prioritize high volume workload, schedule plan projects, multitask delegate needed, pay close attention details meeting commitment deadlines. Strong communication skills include ability interact positive productive manner, listen effectively, give take direction, articulate ideas clearly, write concisely. Perform job functions according SOP Procedure Manuals well contributing technical writing manuals profitability company. Core areas expertise include: Self-Starter Personable professional Exceptional Analytical Skills Process Redesign Improvement Safety compliance *Excellent Computer Skills Team Building Leadership Performance Standards Creative Thinker Quality Control Compliance Selected value offered highlights: Powerful Strategist able map creative solution empowering organization tools needed produce high quality results. Superior record delivering simultaneous large-scale, mission critical projects on-time budget Talent proactively identifying resolving problems resulting increased productivity. [Job Title] familiar aspects logistics, shipping receiving general warehouse operations. Detail-oriented [Job Title] highly efficient leading shipping receiving operations. Able lift [Number] pounds. Flexible schedule available shifts. Skill Highlights Mac PC-Word, PowerPoint, Publisher, Outlook, Access, ACT!, Strong Internet Research Experience Specialized Training Seminars: TQM-Management; Lift Truck Certify; Safety Awareness; Customer Service Training; OSHA Certification; HAZMAT Training; Trade Consumer Show Production Management; Extensive Sales Advertising Seminars Training Shipping receiving Safety-oriented Production scheduling Results-oriented Multi-tasker Fluent [Language] Safety-conscious Customer-service focused Vendor management Strong communication skills Adaptable Exceptional problem solver Natural leader Core Accomplishments Reduced shipping operating expenses [Number]%, maintaining shipping volume accuracy.Earned perfect attendance record [Number] years row. Achieved [Number]% accuracy [Year] [Audit Name] Audit [Number] stock-keeping unit warehouse facility. Recipient [Award Name] Achievement Award [Month, year].Named “Employee Month” [Month, year].Saved $[Amount] annually negotiating better rates transportation carriers. Professional Experience Company Name April 2011 Current WAREHOUSE LEAD City State Reduced operating budget [Number]% misships [Number] implementing new policies procedures.Established transportation cost standards economical shipping practices. Negotiated bulk shipping discounts contracted carriers. Company Name June 2008 April 2011 Warehouse Support Service City State Evaluated operational records made scheduling adjustments maximize efficiency. Company Name October 2006 June 2008 MARKETING EVENT MANAGER City State Worked effectively heavily cross-functional, fast paced environment. Company Name September 2002 October 2006 WAREHOUSE LOGISTICS MANAGER City State Negotiated bulk shipping discounts contracted carriers. Education Shoreline Community College 1 2010 Earned Certificate Completion Business Software Applications City State One quarter away completion Associate Applied Arts Science, current Skills ACT!, Advertising, Arts, Computer Experience, Customer Service Training, Mac, Access, Outlook, PowerPoint, Publisher, Word, Research, Safety, Sales, Seminars, TQM",ARTS
"ACCOUNT EXECUTIVE Professional Summary Account Executive Accomplished sales-management professional 5+ years solid account management, strategic-negotiation, business-expansion, organizational-design experience corporate levels startup established companies Education B.S. Business Management 04/2013 Southern Illinois University City MBA Business Management Strayer University City Core Compentencies B2B Strategic Selling Business Development Planning Territory Management Market Research Negotiation Time Management Growth Oriented Work History Account Executive 10/2017 01/2019 Company Name – City State Expanded YOY revenue $734k 2017-2018, resulting 61.16% increase Used consultative sales approach understand meet customer needs Performed cold-calling follow-ups leads secure new revenue Set appointments potential current customers discuss new products services Negotiated established developing customers secure profitable rates client satisfaction Account Manager 04/2015 08/2017 Company Name – City State Increased sales 151.66% YOY execution full sales cycle processing initial lead processing conversion closing Utilized consultative sales approach identify, solicit, secure new business existing new customers Thoroughly analyzed issues clearly communicated solutions customers Successfully sold varying sized companies, manufacturers, distributors, big box retail vendors, levels within organization Operations Manager 12/2014 04/2015 Company Name – City State Increased productivity 21% simultaneously reducing head count 10% Achieved surpassed production targets effective staff management, task allocation materials coordination Trained, mentored supported high-performing team, providing regular performance review, feedback coaching deficient areas Managed profit loss following cash control procedures, maintaining inventory, managing labor reviewing financial reports Operations Supervisor 03/2014 12/2014 Company Name – City State Increased employee efficiency 14% recognizing workers strengths/weaknesses Supervised logistics operations including customer service, freight loading unloading, dispatch proper documentation procedure control Ensured compliance financial policies procedures inventory accuracy control, returns, damages, etc, Assigned job tasks workers according unloading loading schedules. Provide training, performance feedback, disciplinary recommendations, needed Account Manager 11/2013 03/2014 Company Name – City State Completed 300 cold calls per week bring new customers, maintaining 10% conversion rate Expanded customer base identifying needs, developing solutions delivering client-centered products Identified developed new customer relationships led increased sales revenue profitability Odyssey Logistics Technology Researched emerging industry trends, new applications, concepts procedures clients update current training curriculum Account Manager 08/2013 11/2013 Company Name – City State Developed new sales territory cold calling phone/in person, referral program networking Chamber Commerce Generated pursued 200 leads month Accelerated revenue profit growth within company increasing sales pipeline development implementation SPIN SELLING Increased business revenue growth 25% two months Aviation Ordnance Technician 07/2009 07/2013 Company Name – City State Skills B2B Strategic Selling Business Development Planning Territory Management Market Research Negotiation Time Management Growth Oriented Work History Account Executive 10/2017 01/2019 Company Name – City State Expanded YOY revenue $734k 2017-2018, resulting 61.16% increase Used consultative sales approach understand meet customer needs Performed cold-calling follow-ups leads secure new revenue Set appointments potential current customers discuss new products services Negotiated established developing customers secure profitable rates client satisfaction Account Manager 04/2015 08/2017 Company Name – City State Increased sales 151.66% YOY execution full sales cycle processing initial lead processing conversion closing Utilized consultative sales approach identify, solicit, secure new business existing new customers Thoroughly analyzed issues clearly communicated solutions customers Successfully sold varying sized companies, manufacturers, distributors, big box retail vendors, levels within organization Operations Manager 12/2014 04/2015 Company Name – City State Increased productivity 21% simultaneously reducing head count 10% Achieved surpassed production targets effective staff management, task allocation materials coordination Trained, mentored supported high-performing team, providing regular performance review, feedback coaching deficient areas Managed profit loss following cash control procedures, maintaining inventory, managing labor reviewing financial reports Operations Supervisor 03/2014 12/2014 Company Name – City State Increased employee efficiency 14% recognizing workers strengths/weaknesses Supervised logistics operations including customer service, freight loading unloading, dispatch proper documentation procedure control Ensured compliance financial policies procedures inventory accuracy control, returns, damages, etc, Assigned job tasks workers according unloading loading schedules. Provide training, performance feedback, disciplinary recommendations, needed Account Manager 11/2013 03/2014 Company Name – City State Completed 300 cold calls per week bring new customers, maintaining 10% conversion rate Expanded customer base identifying needs, developing solutions delivering client-centered products Identified developed new customer relationships led increased sales revenue profitability Odyssey Logistics Technology Researched emerging industry trends, new applications, concepts procedures clients update current training curriculum Account Manager 08/2013 11/2013 Company Name – City State Developed new sales territory cold calling phone/in person, referral program networking Chamber Commerce Generated pursued 200 leads month Accelerated revenue profit growth within company increasing sales pipeline development implementation SPIN SELLING Increased business revenue growth 25% two months Aviation Ordnance Technician 07/2009 07/2013 Company Name – City State",AVIATION
"MERCHANT SERVICES ADVOCATE Summary Management Experience Desire Work Best Skilled Management Professional eager contribute expertise, strong personnel development skills, communication talents toward actively supporting organization maximizing performance. Highlights Client relations specialist Team management Focused customer satisfaction Training development Deadline-oriented Customer Relationship Management software (CRM) High customer service standards Employee relations specialist Call center management experience Strong problem solving ability Customer service management expertise Accomplishments Exceeded corporate target customer satisfaction 4 months row. Experience 07/2013 Current Merchant Services Advocate Company Name － City State Solves challenging member situations creatively efficiently maintaining LivingSocial brand promise surprising delighting utilizing strong listening skills, empathy probing techniques identify reason(s) disconnect overcome objections. Builds strengthens relationships merchants providing exceptional merchant experience ensure quality experiences. Manages logistics promotions directly merchant via phone email. Quickly responds resolve merchant questions/issues. Keeps records merchant interactions transactions, recording details inquiries, complaints, comments, well actions taken. Problem solving utilizing internal teams solve complex issues. Communicates effectively across internal channels provide effective solutions. 11/2013 03/2014 Mobile Sales Consultant (Seasonal) Company Name － City State Provided personalized service exceptional expertise customers. Handled aspects sale including: customer contracts warranties, customer payments, cash credit card/check transactions. Developed, maintained communicated strong, up-to-date knowledge wireless products, accessories, pricing plans service features. 07/2012 07/2013 Operations Supervisor/T-Mobile Gen Care Company Name － City State Maintained client satisfaction. Oversaw agents meeting required metrics (KPI's). Coached agents help grow succeed goals set forth (Coach behaviors). Implemented new changes ensure everyone board new changes, address concerns took place. Set career paths mentored individuals seeking move company. Scheduled meetings interviews also interviewed individuals interest new positions (Hiring Manager). Assisted training individuals learn skills necessary client/ LOB. Organized training groups well facilitated them. Quality Assured calls ensure company policies meet. 08/2011 07/2012 Operations Team Lead/AT&T Consumer Mobility Company Name － City State Effectively oversaw agent personal payroll processing, attendance, etc. Efficiently trained new employees company policy procedure. Consistently ensured delivery quality customer service vital sustaining growing client base. Sent EOD report Operations teams included hourly interval report information pertained day. Calibrated every week contact centers client review QA. Looked intervals ensure Service Level, Forecast Percentage, Abandon Rate, calls answered clients expectations. Communicated Operation Management Centers go questions concerns day. Held meetings Operations Manager also client Webex phone review results. Coached agents daily basis performance (Quality Assurance, Adherence, Sales conversion rate, etc.) Successfully steered home goods sales operations generate high volume growth revenue. 05/2009 07/2011 Assistant Supervisor Company Name － City State Maintained contact kitchen staff, management, serving staff, customers ensure dining details handled properly customers' concerns addressed. Speak patrons ensure satisfaction food service, respond complaints, make conversation. Assigned patrons tables suitable needs according rotation servers receive appropriate number seatings. Checked customers ensure enjoying meals take action correct problems. Presented menus patrons answer questions menu items, making recommendations upon request. Inspected dining serving areas ensure cleanliness proper setup. Education 2015 Certificate Systems Administration/Networks Pima Community College － City State USA Pima Community College Certificate, Systems Administration/Networks, 2015 Present Grade: A GPA: 3.8 Languages English (Native bilingual proficiency) Spanish (Native bilingual proficiency) Skills Operations Management Team Leadership Customer Experience Training",ADVOCATE
"ENGINEERING MANAGER Summary Versatile bilingual Electronics Instrumentation Engineer multi industry experience 9 years demonstrated ability lead engineering team, handle multiple projects conceptualization fabrication high accuracy timely manner. Highlights Fluent Spanish Strong decision maker Work well pressure Initiative work independently EIT License process Autocad SAP user Python Labview training ASME OSHA training Experience 05/2014 07/2016 Engineering Manager Company Name － City State Lead assigned activities product engineering multidisciplinary team consisting 5 people, EPC project gas treatment plant Cardon IV projects. Reviewed third party design drawings MTOs. Tracked material sent Venezuela Cardon IV. Served Project Manager proposal beginning fabrication skid mounted pressure vessels Parnaiba Brazil Supported departments estimation materials proposals creation/codification material database SAP. Reviewed, approved P&IDs, Isometrics, fabrication drawings engineering documents used in-house manufacturing shop. Technical support manufacturing shop. Implemented department procedures forms. Evaluated performance supervisees end year keep track vacations/sick days. 03/2012 05/2014 Instrumentation Engineer Company Name － City State Served Project Engineer proposal fabrication pressure vessels outsourced skid mounted in-house delivered time within budget. Selected adequate instruments junction boxes skid mounted pressure vessel several projects according P&ID, datasheets area clasification Used AUTOCAD modify P&ID create one-line connection diagrams junction boxes. Developed datasheet formats instruments. 05/2010 03/2012 Electrical Engineer/Sustaining Engineer Company Name － City State Oversaw internal outsourced manufacturing new line sensors used pipeline inspection tools(ID Discrimination/Deformation Module Magnetic Flux Leakage). Provided assembly training procedures.Continuously evaluated quality sensors reduction assembly time. Designed PCB using Altium Designer Testing fixture ID discrimination/deformation sensors Designed characterized power supply INS module:including selection components, prototype, schematics PCB, final test documentation. Performed root cause failure troubleshooting sensors. Improved reliability Magnetic Flux leakage sensors modifying PCBs using Altium designer 01/2007 05/2010 Electronics Designer Engineer /Manufacturing Engineer Company Name － City State Designed PCBs two mosquito control box solar powered electronic pesticide. Collaborated software engineers specify product estimated material, build prototype testing release production. Troubleshoot repaired PCB manufacturing in-house Prepared fabrication documentation manufacturing (BOMs Schematics, procedures assembly operational testing ). Served Project Engineer proposals new project (analyzed system requirements, capacity, cost, customer needs determine feasibility project) Modify PCB schematics layouts using Cadence Altium Designer reduce cost components add new modules/functions. Designed PCBs Testing Fixtures using AutoCAD 12/2005 01/2007 Project Engineer /Electrical Design Engineer Company Name － City State Specified Component, validated product released fabrication documents BOM, drawings technical specification Motor Motor control washer machine. Generated series tests (DOEs) based analysis variables could affect performance washer machine FMEA, validating results test proving statistics visual analysis thetests Ensured product complied UL ROHs Converted wrinkle releaser ROHs analysis BOMs selecting components appropriated. 01/2004 12/2005 Professor Assistant Labview programmer Company Name － City State Provided training Labview Engineering Students. Developed projects remote control testing instruments (Oscilloscope, Signal generator, power supply, multi-meter) using LabView, acquisition cards Nationals Instruments used students take real measurement homework. Education 2005 Master Science Electronics Engineering Instituto Tecnológico de Monterrey campus Monterrey (ITESM) － City State México 2003 Bachelor Science Electronics Engineering Instrumentation Control Instituto Tecnologico de Chihuahua － City State Mexico Skills Great organizational skills. Self-motivated work well minimum supervision.Lifelong learner",ENGINEERING
"BUSINESS DEVELOPMENT MANAGER Summary Energetic, motivated organized sales representative results oil gas industry. Accomplished professional strong background technical sales product development. Highlights Excellent communicator Excellent sales techniques Strategic account development Exceptional customer service skills Upselling consultative selling Relationship selling Skilled multi-tasker Proven sales track record Accomplishments Created strategies develop expand existing customer sales, resulted 30% increase monthly sales. Increased revenue 42 2015 Collaborated prospective clients prepare efficient product marketing strategies drive business development. Increased sales volume adding 8 new accounts assigned territory. Experience Business Development Manager Jun 2010 Feb 2012 Company Name － City State Increased overall product line sales 32% overall. Increased overall sales revenue Weatherford Baker Hughes 40%. Responsible sales within high temperature, high pressure applications. Secured sales contracts Baker Hughes, Halliburton Weatherford resulting profit increasing 21%. Global Sales Manager Jan 2009 Jan 2016 Company Name － City State Created strategic sales plan allowed product development increase profit margins 14%. Increased revenue 20% within 1 year building strengthening relationships existing customers. Established office Calgary defined territory. Effectively led Outside Sales team Houston Calgary. Technical Sales Representative Key Account Team Leader Jan 2005 Jan 2016 Company Name － City State Increase sales within accounts 200%. Developed Managed sales 9 million dollar account, largest single account oilfield business group. Created presented sales seminars outlining products capabilities Engineering, Manufacturing Management supervisors. Qualifications: Highly effective consistent contact superior customer service, building instant rapport relationships decision makers levels. Superior multitasking, organization time management skills. Consistent, assertive closer top performer throughout sales development. Professional demeanor communicating individuals/groups, demonstrating ability relate clear concise manner. Proven success sales oil gas products services various individuals/ groups; experience tactical business planning competitive intelligence, prospecting, strategic marketing closing. Business Development Manager/ Texas Jan 2001 Jan 2016 Company Name － City State Developed maintained accounts growing overall sales revenue. Added new accounts totaled 1million dollars new business. Ongoing testing new elastomer compounds ESP artificial lift clients. Sales presentations pinpoint technical performance benefits. Education Bachelor Science Communication Disorders University Houston, Houston Texas Communication Disorders Marketing courses University Houston Business courses University Houston Skills benefits, business planning, closing, competitive intelligence, concise, contracts, clients, customer service, Marketing, office, multitasking, oil, Outside Sales, presentations, product development, profit, rapport, Sales, sales development, sales plan, seminars, strategic, strategic marketing, time management",BUSINESS-DEVELOPMENT
"SENIOR VICE PRESIDENT OF GLOBAL INFORMATION TECHNOLOGY Executive Profile High-energy results oriented Chief Information Officer offering global professional experience managing complex information technology environments cross-cultural teams effectively aligning supporting key company initiatives. Skill Highlights Strategic Planning Results-Oriented Self-Motivated Customer-Oriented Project Program Management Change Implementation Team Leadership Time Resources Optimization Core Accomplishments Project Management: Managed cross-functional teams large implementations development projects full cycles system development Implementation methodologies. Project Planning: Developed successful implementation migration project plans, providing controlling detailed work-plans, data conversion integration strategies, production cutover contingency plans. Solutions Modeling: Performed business requirements gathering, gap/fit analysis, solution designs, development deployment application solutions. Technology Architecture: Designed implemented cutting-edge 24/7 technology infrastructure solutions, providing fail-over architecture disaster recovery plans. Delivery Efficiency: Delivered assigned projects time within budget, realizing significant improvement processing efficiency in-depth performance analysis process change. Risk Mitigation: Conducted periodic risk assessments mitigated risk preparing executing comprehensive testing strategies, included complex business scenarios, systematic stressed testing. Customer Relations: Develop maintain accounts referenceable, providing mutually beneficial partnerships employers customers. Professional Experience Senior Vice President Global Information Technology 06/2004 Current Company Name City State Responsible aspects Information Technology globally staff 70 employees world wide. During first year tenure, eliminated high dependency consulting firm supporting ERP system globally developing, hiring mentoring adequate IT staff resulting creation self-sufficiency generation $2.5 million dollars savings per year. As one key members M&A team, planned, delivered successfully acquisitions executed company, enabling realization anticipated benefits migration systems integration technology. Delivered single global suite applications seamless integration provided significant efficiency gains, eliminating duplicity, streamlining business processes. Introduced Engineering New Product Development teams use Project Life Cycle management system speeding introduction new products market Enabled effective analysis decision making improved analytical capabilities delivered single repository reporting one data model across entities. Formed company's first IT Steering Committee utilized forum IT strategic planning priority recommendations regarding major IT projects. Deployed reliable, scalable fault tolerant technical infrastructure provided maximum time redundancy mission critical systems technology Provided high-performance, high-availability secured networks leveraged facilitate voice, data video communications among offices across globe generating significant cost savings. Director Information Technology 01/2002 06/2004 Company Name City State Managed large ERP implementation project technical infrastructure operations large replicator distributor DVD VHS movies. Responsible staff 20 IT professionals, directly involved implementation new technology business applications. Completed successfully on-time implementation Oracle applications, taking project significantly late full issues. Restructured technical infrastructure company able support new ERP system US locations. Led analysis, design deployment web applications provide customers access real-time information services. Implemented wireless inventory control solution use Radio Frequency devices. Developed new technical support model implemented new policies procedures processing technical support requests. Hired mentored new IT personnel post-production support new ERP application system. Trained overseas personnel implementation configuration Oracle applications. Practice Director 01/1995 01/2002 Company Name City State Managed projects ranging $500K $10M, average budget savings 20% estimate ahead schedule. Coordinated, directed, managed practice 22 consultants. Prepared Request Proposals responses large-scale implementation projects. Performed full lifecycle project management supervision permanent employees contractors, domestic, offshore. During 7-year tenure Oracle Corporation, participated business development $24M new contracts. Completed successfully, time budget, several large-scale implementations Oracle's ERP suite applications Fortune 100 clients. Conducted Functional technical architecture assessments, providing customers solution designs, implementation approach, recommendations. Served subject matter expert Supply Chain, Manufacturing Financial aspects several different projects. Managed multi-national virtual teams, operating one large project several different locations, achieved project benchmarks ahead schedule/under budget. Worked closely development organization integrated testing product releases customer pilots new product. Information Systems Director 01/1993 01/1995 Company Name City State Managed business applications technical infrastructure operations, 2,800-employee manufacturing distribution company. Negotiated contracts, directed long-range planning, prepared monitored budgets $8M, conducted ROI studies. Responsible implementation Manufacturing Financial systems domestic overseas. Responsible planning introduction new business processes technology infrastructure support company's growth. Successfully completed implementation Oracle Financials, resulted decrease past due accounts increase accuracy timeliness financial reporting. Successfully concluded implementation manufacturing applications facilities Monterrey, Mex., resulting decrease manufacturing cycles increase supply chain performance corporate targeted levels. Information Systems Director 01/1990 01/1993 Company Name City State Supported corporate-wide projects selection, delivery management new technology. Supervised traditional department management functions including fiscal responsibility, resource management, project management, administrative detail As Project Manager, successfully completed implementation integration MAPICS, increasing company's up-sell capabilities, enhancing Supply Chain Streamline. Successfully deployed new hardware software architecture company reduced significantly need non-integrated PC based systems. Implemented use Electronic Data Interchange preferred business partners increasing customer service levels. Implemented use statistical performance measurements, allowing top management monitor productivity, order fulfillment ratios, inventory accuracy productivity related targets. Information Systems Technology Manager 01/1985 01/1990 Company Name City State Functioned Information Technology Manager orchestrating proposal selection new computing technology Enterprise Resources Planning systems application. Successfully completed implementation MANMAN MRPII application. Designed, developed implemented Pull Material System improve inventory control KANBAN replenishment critical material items. Designed, developed implemented Bar Code Labeling System manage shipping receiving raw materials finished product comply customer standards. Senior Systems Analyst 01/1984 01/1985 Company Name City State Responsible implementation retail industry best practices development new distribution replenishment systems. Designed implemented multi-tier replenishment system, large chain supermarkets. Participated designed implementation pricing promotion systems sales forecasting system. Education B.S Computer Science 1983 University Texas El Paso City State Computer Science Languages Bilingual Fully fluent English Spanish. Skills •Experienced strategic planning execution. •Considerable knowledge business theory, business processes, management, budgeting, business office operations. •Substantial exposure data processing, hardware platforms, enterprise software applications, outsourced systems, including cloud SaaS IaaS •Excellent understanding computer systems characteristics, features, integration capabilities. •Experienced systems design development business requirements analysis day-to-day management. •Proven experience IT planning, organization, development. •Excellent understanding project management principles. •Constant focus organization's goals objectives. •Demonstrated ability apply IT solving business problems. •In-depth knowledge applicable laws regulations relate IT. •Strong understanding human resource management principles, practices, procedures. •Proven leadership ability. •Ability set manage priorities judiciously.",INFORMATION-TECHNOLOGY
"MEDICAL SUPPORT ASSISTANT (OA) GS-5 STEP 2 Summary Committed motivated medical support assistant exceptional customer service decision making skills. Strong work ethic, professional demeanor great initiative. Proficient quickly learning new procedures taking ownership diverse projects. Highlights Patient scheduling abilities Excellent communication interpersonal skills Flexibility Reception area management Detail-oriented Self-starter Team player Accomplishments Certificate Acheivement Experience 12/2015 Current Medical Support Assistant (OA) GS-5 Step 2 Company Name － City State Salary: $32,918 per year 40 hours/week Supervisor: Dwight Huddleston Service 20000 military/civilian personnel dependents Enters, manipulates and/or retrieves information data automated systems maintains monitors patient appointment schedules clinic/practice, coordinates and/or schedules patient appointments clinics specialties, receives patients visitors initial point contact, person telephonically records relays messages and/or redirect calls experienced providing technical advice assist managers provides information regarding practice, clinic, hospital policies, procedures, locations patients, family members, staff, etc maintains patients' records, electronic paper responsible clerical duties inherent processing (reception), care, processing (transition) outpatients, families/caregivers guests. Screen patients determine eligibility care treatment Always keep medical assistants informed regarding policies, procedures,and goals organization passes supervisor's instructions work assignment, priorities, deadlines. Manages templates 3 providers substitutes absent medical support assistants ensure coverage Provide job training newly assigned employees maintain appointment calendars schedule and/or cancel appointments. Knowledgeable Defense Civilian Payroll System (DCPS), Automated Time Attendance Production System (ATAAPS), Civilian Personnel OnLine (CPOL) provide clerical/administrative automation support using multiple computer systems technologies, including Microsoft office (MS Access, MS Powerpoint, MS Excel, MS Word MS) Well versed systems Composite Health Care System (CHCS), Allied Health Longitudinal Technology Application (AHLTA), Defense Manpower Human Resource System Information (DMHRSI). 10/2013 12/2014 Healthcare Assistant Rep Company Name － City State Salary: $18,000 per year 40 hours/ week. Supervisor: America Gurrero may contacted 915-204-1116. Duties: assisted FSA/HRA benefits administered Cobra benefits respond telephone inquiries complaints using standard scripts procedures filed personal information researches/resolves inquires logs customer calls communicates appropriate options resolution timely matter informs customers services available assesses customer needs provides functional guidance training assistance lower level staff assists planning implementing department goals makes recommendations management improve efficiency effectiveness operates word processing equipment order produce variety narrative tabular materials, including labels, graphics, correspondence, memorandums, promotion recommendations, award recommendations, evaluations, meeting minutes, extensive updated departmental policies, procedures reports. 01/2003 08/2012 Account Adjuster II Company Name － City State Salary: $34,000.00 per year 40 hours/week. Supervisor: Tomeka Haddock -may contacted (252) 493-4081. Duties: contacted customers collect past due payments made acceptable payment arrangements customer filed personal information, perform skip tracing needed sent appropriate correspondence customers scheduled appointments designated personnel remind commitments, collected, selected, rearranged, tabulated, consolidated data numerous source documents. 08/2002 12/2002 Technical Representative Company Name － City State Salary: 18,000 per year 40 hours/week. Supervisor: Shana Jones. Duties: Accepted inbound calls customers regarding satellite radios, Activated new satellite service, resolved customer complaints processed refunds, Arranged defective satellite equipment repaired, replaced refunded. 01/2001 12/2001 Pharmacy Technician Company Name － City State Salary: $15,000 per year 40 hours/week. Supervisor: Tiffany Bowman. Duties: Received stored incoming pharmacy supplies, verified stock entered data computer maintain inventory records, Entered customer information prescriptions company database, Dispensed medical prescriptions operation. Helped health care providers patients greeting person phone; answering questions requests; referring inquiries pharmacist. Maintained pharmacy inventory checking pharmaceutical stock determine inventory level; anticipating needed medications supplies; placing expediting orders; verifying receipt; removing outdated drugs. Maintained safe clean pharmacy complying procedures, rules, regulations. Protected patients employees adhering infection-control policies protocols. Organized medications pharmacist dispense reading medication orders prescriptions; preparing labels; calculating quantities; assembling intravenous solutions pharmaceutical therapies. Maintained records recording filing physicians' orders prescriptions. Generated revenues calculating, recording, issuing charges. Ensured medication availability delivering medications patients departments. Prepared reports collecting summarizing information. Contributed team effort accomplishing related results needed. 10/1997 11/2000 Bookkeeper Company Name － City State Salary: $20,000.00 per year 40 hours/week. Supervisor: Milton Hagan. Duties: Maintained kept records cashiers' till balances, prepared bank deposits balanced cashier tills office ledgers developed system account financial transactions establishing chart accounts defining bookkeeping policies procedures maintained subsidiary accounts verifying, allocating, posting transactions balanced subsidiary accounts reconciling entries maintained general ledger transferring subsidiary account summaries balanced general ledger preparing trial balance reconciling entries maintained historical records filing documents prepared financial reports collecting, analyzing, summarizing account information trends complied federal, state, local legal requirements studying requirements, enforcing adherence requirements; filing reports, advising management needed actions, contributed team effort accomplishing related results needed. Education 2016 Bachelor Science Healthcare Administration/Healthcare Management University Phoenix － City State United States Health Care Administration/Healthcare Management (completed) 3.7 5/10/2011 Associates Medical Office Administration Fayetteville Tech Community College － City State United States Medical Office Administration 3.0 References Melissa Arnold (*) 910-574-3862 Tomeka Haddock (*) 252-367-776 Stephanie Williams(*) 910-489-3215 (*) indicates professional reference",HEALTHCARE
"GROUP FITNESS INSTRUCTOR Summary Seasoned customer service specialist background providing advice diverse customer situations. Results-oriented professional diverse background management customer service. Dedicated providing excellent customer service making operational procedural improvements. Talented leader robust ability communicate needs effectively deliver knowledge staff. Administer strong teams efficient systems, positively impacting business growth downsizing objectives. Attention details. Highlights Client relations specialist Conflict resolution techniques Team management Focused customer satisfaction Talent development Training development Recruitment Skilled multi-tasker Scheduling Deadline-oriented Microsoft software proficiency Meticulous attention detail Accomplishments Played instrumental role increasing customer satisfaction ratings index 75% 86% within 5 years Senior Customer Service Representative. Provided required weekly, monthly quarterly reports listing sales figures client track records. Assisted managing company database verified, edited modified members' information. Customer Service Researched, calmed rapidly resolved client conflicts prevent loss key accounts. Preserved accuracy 90% 10 years employment. Experience Group Fitness Instructor September 2010 April 2015 Company Name － City State Explained ways measure exercise intensity best results. Designed class match skill learning levels participants. Suggested exercise modifications individual students avoid strain injury. Encouraged members continue attending group fitness classes. Tracked class attendance monitored class size gauge effectiveness promotions. Senior Customer Service Representative October 2005 April 2015 Company Name － City State Developed, implemented monitored programs maximize customer satisfaction. Served point contact members discrepancies complaints Addressed 30 website inquiries per day, converting 30 renewal customers. Maintained up-to-date knowledge organizational policies regarding payments, returns exchanges. Created new processes systems increasing customer service satisfaction. Process literature orders (books pamphlets) contributions inputting payments cash, checks, credit cards Excelled exceeding daily credit card application goals .Cross-trained provided back-up customer service representatives needed. Receive 20-30 inbound calls include researching accounts, shipping errors general shipping estimations, providing inventory count daily basis Maintain customer mailing address database system. Customer Service Representative December 2003 June 2004 Company Name － City State Coordinated daily routes assigned installation repair HVAC technicians database. Served primary liaison HVAC equipment distribution centers fifteen field service technicians. Included procuring, billing, processing purchase orders, invoices equipment parts accounting department. Delegated work flow technicians based priorities inbound calls regarding installation equipment repairs Maintained monthly logs customer HVAC equipment preventative maintenance performed outbound calls schedule appointments. Dispatcher/ Customer Service Representative February 2000 August 2003 Company Name － City State Oversaw scheduling day-to-day activities 18 waste transportation employees. Negotiated contracts outside providers minimize costs company customers. Evaluated operational records including driver daily logs DOT waste transfer stops assure compliance state regulations Created scheduling adjustments efficiently maximize waste removal Contacted customers prior delivery confirm coordinate delivery times. Education Bachelor Arts Human Resource Management 2013 Saint Leo University － City State Skills Account Management, E nthusiastic people person, Advanced problem-solving, Great organizational skills Active Learning, Calendaring, Client Relations, Computer Proficiency, Coordination, Critical Thinking, Customer Needs Assessment, Customer Service, Data Collection, Data Entry, Documentation, Email, Executive Management Support, Filing, Grammar, Internet Research, Research, Scheduling, Service Orientation, Speaking, Spreadsheets, Telephone Skills, Time Management, Type 48 WPM, Typing, Writing, Letters Memos, Microsoft Excel, Microsoft Office Suite, Microsoft Outlook, Microsoft PowerPoint, Microsoft Word, Minute Taking, Multi-Task Management, Organizational Skills, Prioritization, Proofreading, Reading Comprehension",FITNESS
"DIRECTOR OF THEATER Highlights Edline, Google Classroom, Canvas, Blackboard performing arts events. Images routinely used Communications Photography offices Episcopal High School Cannon School websites publications. Shot cover photo EHS Alumni Magazine, Winter 2016. Experience photo video editing software: Photoshop Elements, iPhoto, Pro, Pixelmator iMovie, MovieMaker maintenance WYSIWYG platforms: Wix, Silverpoint Website design School Suite seamstress, theatre crafts mask-making, intermediate-level Experience 01/2011 Current Director Theater Company Name － City State Re-built developed award-winning theater program independent school previous theater program failed. Developed taught courses acting, playwrighting, physical theatre, improvisation, Shakespeare freshmen survey course visual performing arts. Directed designed 3-4 main stage productions per year including musical well 3-5 studio plays, including original devised works. Arranged visiting artists meet work theater students. Collaborated faculty members create unique events connecting theatre disciplines. Led student team juniors Leadership Ethics curriculum. Worked communications publications departments provide photographs copy performing arts events used school website, magazine brochures. Served academic adviser 6-8 students per year. Lived dormitory residential faculty, supervising 60 girls. 01/2007 01/2011 Actor, Education Artist Company Name － City State Directed school theatre residencies grades 4-12. Director text teacher Shakespeare Young Company, intensive summer training program pre- professional young artists high school college. Directed Shakespeare Courts, program juvenile offenders. Collaborated writing handbook outlining methodology philosophy school residency programs. Actor: Shakespeare Language Shaped World (touring 2008-2011); Toad Toad Hall (2009, dir. Irina Brook), The Amorous Quarrel (2010, dir. Jenna Ware), The Real Inspector Hound (2010, dir. Jonathan Croy). 01/2001 01/2007 Director Theater, English Fine Arts Teacher Company Name － City State Created developed after-school theater company academic theater curriculum grades 6-12 independent day school previous theater program. Taught courses including: Honors English 12, Introduction Theater, Acting Shakespeare, Period Styles, Physical Theater, Design Theater, Playwrighting, Directing. Created oversaw artistic, technical budgetary aspects award-winning school theater program producing 3-4 plays per year. Served academic adviser 10 students per year. 01/1997 01/2001 Director Theater English Teacher Company Name － City State Taught Introduction Theater, Language Retraining, Orton-Gillingham based course remediation dyslexia. Expanded theater program 3 productions per year created extracurricular club opportunities students interested design technical theater. Served academic adviser, club sponsor dorm team member. Education 2004 Master Arts Directing Chicago College Performing Arts Roosevelt University － City State Directing 1995 Bachelor Arts Theater English Wesleyan University － City State Theater English 2015 PROFESSIONAL NAIS People Color Conference 2012 DEVELOPMENT, DIVERSITY S.E.E.D. (Seeking Educational Equity Diversity 2006 Year-long program seminars workshops designed help make school climates TRAINING curricula gender-fair racially equitable. National Endowment Humanities grant award 2001 National Institute Teaching Shakespeare Yale University Summer Session 1998 A Practical Approach Directing Columbia University Teachers' College Differentiated Instruction Techniques Reading Remediation Skills academic, photo, Photoshop, Approach, arts, basic, brochures, Canvas, carpentry, Color, Directing, English, Equity, Inspector, Instruction, Leadership, Director, works, philosophy, Photography, producing 3, publications, Reading, seminars, supervising, teacher, Teaching, theatre, Toad, unique, video editing, Website design, website, websites, workshops Additional Information AWARDS South East Theater Conference 2016 · Superior Production · Best Costume Design · individual students recognized Excellence Acting, including Best Supporting Actor across whole festival. Cochran Mastership Excellence Teaching Fine Arts 2013 Episcopal High School Faculty Incentive Award Young Professionals 2014, 2015 Episcopal High School American High School Theater Festival 2014 2005 National Finalist · Outstanding Production Award. Students performed Edinburgh Fringe Festival Virginia Theatre Association 2013--present · Distinguished Play Award runner (placed 2nd state) 2015, advanced SETC · Honorable Mention Play Award (placed top 15 state) 2013 · multiple state-level awards costume design, ensemble work, individual students nominated ""All Star Cast"" honors. Folger Shakespeare Library Secondary Festival 2013, 2015 · Peggy O'Brien Award Comedy 2015 · Brian Cabe Award overall excellence 2013 · multiple individual students recognized Excellence Acting awards North Carolina Theater Conference 2003--2006 · John W. Parker Award Excellence Directing (state level) · Excellence Directing Awards (regional level) 2003-2006 · Special guest performance North Carolina Professional Theatre Gathering 2004 · multiple regional-level awards costume design, production design, choreography, ensemble work, individual student acting awards.",ARTS
"ACCOUNTANT Summary Innovative Accountant proficient extracting financial data various reporting systems suggesting key operational changes. Skills Budget forecasting expertise Analytical reasoning Account reconciliation expert Strong organizational skills General ledger accounting Expert customer relations Flexible team player Advanced computer proficiency (PC Mac) Experience 04/2016 Current Accountant Company Name － City State Performed debit, credit total accounts computer spreadsheets/databases, using specialized accounting software. Received, recorded, banked cash, checks, vouchers well reconciled records bank transactions. Worked management document offset unusual expense variances respective areas. Assisted CFO production monthly financials, management reports board packages. Coded general ledger processed vendor invoice payments. Researched resolved billing invoice problems. 04/2010 04/2016 Accounting Clerk Company Name － City State Assisted creation vendor contracts outside vendors. Revised streamlined inefficient work procedures automation software. Reduced time costs increased efficiency introducing new accounting procedures. Suggested process improvements secure prompt regular receipts organization. Coded general ledger processed vendor invoice payments. Executed accounts receivable reporting enhancements reconciliation procedures. Managed accounting operations, accounting close, account reporting reconciliations. 04/2006 Current Church Administrator Company Name － City State Plans implements appropriate $140,000 annual budget (average) accounting systems. Balance checking account investment accounts submit reconciliation monthly Pastor's review approval. Developed implemented Microsoft Excel Financial Database system streamlining financial charitable contributions record system Church; prepares annual contribution statements, year-end financial reports, financial information committees Church needed requested. Attend banking operations deposit (cash handling $2,000 weekly basis), check writing Business Banking Online. Maintains Church's Policies Procedures Manual; administers payroll Church employees semi-monthly basis related payroll functions. Maintains church membership database 100 members keep confidential. Monitors maintains inventory Church's property equipment making repairs and/or replacement necessary. Being thoroughly familiar abreast latest computer software used might benefit church. Education Training January 2014 Master's Business Administration Troy University － City State Business Administration December 2009 BBA Accounting Management Columbus State University － City State Accounting Management Skills Account reconciliations, Accounting, Accountant, accounting systems, accounting system, Accounts payable, Adobe Acrobat, agency, Balance, banking, Budget analysis, budget, bi, cash handling, clerical, contracts, cost accounting, Database, fax, FDS, Finance, Financial, Financial analysis, financial management, financial operations, financial reports, financial statements, fiscal management, forecasting, functional, fund accounting, funds, General Ledger, Government, grants, Innovation, maintains inventory, inventory, leadership skills, Macintosh, Mainframe, managerial, managerial accounting, Access, Microsoft Access, Microsoft Excel, Excel, Microsoft Office software, Office, Outlook, PowerPoint, Publisher, Windows, Word, Monitors, newsletter, Payroll, IBM-PC, copier, Policies, processes, profit, Program Development, proposals, QuickBooks, reconciling, record keeping, repairs, reporting, scanner, technical support, phone, time management, type, written, annual reports, year-end",ACCOUNTANT
"BARTENDER Experience Bartender 05/2018 Company Name – City State Marketing Public Relations: 10 years, Maintain proper adequate set-up bar daily basis. Responsible maintaining stock, preparing storing garnishes, juices perishables ensure product quality. Attend stand ups prior function obtain details order execute event flawlessly. Set breakdown mobile bars per hotel standards. Greets guests warm, genuine hospitality. Promote up-sells product. Handle production consumption sheets assists cash bar set closing process. Perform general cleaning tasks adhere Health Department regulations Bartender Byron Nelson Golf Tournament May 2019 Dallas, Texas. Greet guests. Stock bar complete pre-opening requirements. Maintain clean bar area. Prepare serve alcoholic beverages according standard recipes. Comply basic safety sanitation requirements. Organizational product. Operate club's POS. Work large small events minimal supervision team environment. Complete pre-closing requirements. Assure state local laws club policies procedures service alcoholic beverages consistently followed, Provide guests ordered beverage food promptly professionally. Check identification guest whose age appears younger 30, abiding A.B.C. liquor laws responsibly. Make recommendations inquiring guests without delay. Accurately complete code liquor, beer, pouring wine, waters beverage supply requisitions. Assure proper documentation beverage transfers departments. Keep bar, storage areas beer coolers clean sanitary. Properly sanitize blender cup, strainer, knives pour spouts. Operate POS system. Serve cashier. Complete closing reports per shift accounting cash, receipts, credit card vouchers closed checks cashier depositing night audit drops. Monitor alcohol consumption behavior guests alerting manager intoxicated questionable guests. Provided bar back clear instruction priorities completed. Carry trays dirty dishes dishwasher unload/rack properly. Ensure coverage entrance, greeting arriving guests thanking leaving, Communicate guests cordial manner smile, times. Expedite large quantities drinks efficiently accurately club hours, addition serving multiple guests time. Keep bar top clean, ashtrays emptied, picks trash empty beer bottles. Maintain knowledge drinks, recipes beer items available, price each, drink garnished. Prepare fresh fruit garnishes, juices, syrups mixers scratch, stocks bar start shift, breaks cleans bar close. Verify alcohol inventory liquor cabinet accurate start shift, properly requests replacement alcohol bottles, Bar Requisition Sheet end shift. Ensure proper set-up bar tops including: matches, ashtrays, beverage napkins, stir sticks, sword picks; garnish trays ice, garnishes. Verify legal age guests appear age 30 Bartender American Family Insurance Golf Championship June 2018 Madison, WI. Provide friendly service guests fellow employees. Set assigned service bar location beverages, garnish, glassware, supplies. Set assigned table section, making sure surfaces furniture clean. Complete transactions according department policies procedures. Engage guest visit. Complete opening closing side work. Maintain clean safe work area thru shift. Count drawer bank. Turn completed correct paperwork funds accounted balanced. Assist management keeping event area clean perfect condition. Maintain product supplies service Bartender St. Jude Golf Tournament May 2018 Memphis, TN. Recognizes levels intoxication prevent customers overly intoxicated. Maintains safe work environment. Inform customers current bar specials practices suggestive selling beverages food. Restock bar supplies, dry goods, glassware, juices, sodas, garnishes. Informs manager supervisor supplies needed. Provide full bar service including beer crafted cocktails. Help maintain cleanliness bar lounge areas equipment, TV, signs, tables, chairs, etc. Clean bar tables, ashtrays wipes clean checks chairs spills. Maintain clean alcohol soda control devices. Record sales ringing exact amounts register. Greet customers courteous manner. Review shortages overages record management's review. Setup bar area seating area prior opening. Maintain security bar supplies inventory maintain record daily operations required. Change tap empty kegs report problems leaks manager supervisor, Greet guests. Prepare signature cocktail drink. Restock Beverages. Accept different types payment make change. Maintain specific side-work ensure total cleanliness smooth operation bar area. Clear reset tables. Check identification guests ensure guests legal age consume alcoholic beverages. Refuse serve beverages polite manner guests legal age. Interact guests friendly/fast manner. Serve multiple tables, determined management Bartender Byron Nelson Golf Tournament May 2018 Dallas, TX. Abide TABC/ABLE/TIPS PGA policies concerning alcohol consumption safety procedures prevent intoxication underage selling. Set breakdown margarita machines, wells bar equipment. Labeling produce batches using proper day dots. Interact guests maintaining professional work environment. Operate bar,. Processing cash credit card transactions. Monitor inventory efficiently. Keep neat organized work space. Prepare serve alcoholic non-alcoholic drinks. Wash sterilize glassware. Prepare garnishes drinks provide full service patrons. Maintain bottles glasses attractive functional manner support efficient drink preparation promotion beverages. Present drink food menus, make specific recommendations answer questions regarding menu items. Restock replenishment bar inventory supplies. Thank guests visit invite return, Greet members name. Follow opening closing procedures order keep Club's bars constant state readiness. Accurately take, relay serve guests. Display working knowledge wine wine etiquette. Prepare serves alcoholic beverages accordance PGA policy State law. Monitor members alcohol intake reports potential problems manager. Bill members account items purchased. Arrange display areas project clean attractive image. Restocking equipment supplies. Requisition liquors, beverages supplies. Keep assigned area equipment clean sanitized. Maintain overall bar readiness, cleanliness sanitation. Total receipts end shift Bartender Houston Open Golf Tournament March 2018 Houston, TX. Preparing alcoholic non-alcoholic beverages bar patrons. Interact customers, taking orders serving food drinks. Assess bar customers' needs preferences making recommendations. Mix ingredients prepare cocktails. Check customers' identification confirm meets legal drinking age. Restock replenish bar inventory supplies, Check patrons' identification order ensure meet minimum age requirements consumption alcoholic beverages. Check customers ensure enjoying meals take action correct problems. Serve food and/or beverages patrons; prepare serve specialty dishes tables required. Escort customers seats. Inform customers daily drink menu specials. Explain various menu items prepared, describing ingredients cooking methods. Remove dishes glasses tables counters, take kitchen cleaning. Stock service areas supplies coffee, food tableware Bartender St. Jude Golf Tournament May 2017 Memphis, TN. Check patrons' identification order ensure meet minimum age requirements consumption alcoholic beverages. Check customers ensure enjoying meals take action correct problems. Serve food and/or beverages patrons; prepare serve specialty dishes tables required. Escort customers seats. Inform customers daily drink menu specials. Explain various menu items prepared, describing ingredients cooking methods. Remove dishes glasses tables counters, take kitchen cleaning. Stock service areas supplies coffee, food tableware Bartender Byron Nelson Golf Tournament May 2017 Irving, TX. Maintain warm, welcoming, ""Corner Bar"" atmosphere. IDs guests ordering alcoholic beverages appear 30 years old younger. Properly promptly prepare, garnish, serve drinks guests. Engage guests making drinks front guest using working flair. Make appropriate beverage food recommendations. Upsell guests food drink items appropriate. Keeps clean, organized bar area. Accurately rings orders POS system maintaining ability socialize guests. Follows relevant PGA standards service, Provide prompt, courteous service bussing, serving, setting tables. Accurately record pre-checks, picks food beverage orders. Serve customers food beverage orders prompt courteous manner. Set tables needed prior customer arrival. Contribute customer satisfaction attending restaurant customer needs. Ensures bar area proper condition arrival customers. Verify workstations stocked, neat orderly. Stock work related items. Processes customer restaurant bills promptly accurately. Inquires level satisfaction experienced customer. Issue customer bills accordance PGA policies Bartender Houston Open Golf Tournament March 2017 Houston, TX. Provide exceptional Customer Service. Greet patrons provide drinks food. Secure proper I.D. Accurately count inventory money beginning end shift. Maintain inventory assigned. Understand market PGA promotions. Properly payout guests. Keep bar area stocked, clean well maintained. Update supervisors issues relating operations, i.e. equipment processing failures. Bartender AT& T Byron Nelson Golf Invitational May 2016. Check patrons' identification order ensure meet minimum age requirements consumption alcoholic beverages. Check customers ensure enjoying meals take action correct problems. Serve food and/or beverages patrons; prepare serve specialty dishes tables required. Escort customers seats. Inform customers daily drink menu specials. Explain various menu items prepared, describing ingredients cooking methods. Remove dishes glasses tables counters, take kitchen cleaning. Stock service areas supplies coffee, food tableware. Bartender 05/2016 Adhere state, federal corporate liquor regulations pertaining serving alcoholic beverages ton minors intoxicated guests. Set assigned bars; requisitions stocks beer, wine, spirits, paper products, straws stirrers, condiments, glassware, ice produce. Maintain stock, prepares, cures stores fresh fruit vegetable garnishes, juices perishables ensure product quality. Greet guests courteous, friendly manner. Take and/or processes orders drinks; mixes, garnishes presents drinks using standard ingredient recipes; practices prudent portion control. Check guests bar proper identification. Detect acts upon guest inebriation trained. Demonstrates knowledge liquor laws. Receive cash guests, makes change, verifies validity charges, records charges ensures vouchers properly executed. Lock stores beverage products, food, equipment items, deposits cash drops; secures bank. Perform general cleaning tasks adhere health safety standards; keeps work area clean organized. Arrange bottles glasses maintain attractive display bar area. Wash sterilizes stemware. Public Relations Marketing Consultant 06/2006 Current Company Name Use forms media communication build, maintain manage reputation organizations ranging public bodies services businesses voluntary organizations. Typical work activities include limited to:. Initiate planning PR campaigns: defining goals; analyzing problems opportunities; liaising management clients (internal external);. Write editing press releases, in-house newsletters, speeches, articles annual reports;. Maintain updating information organization's website;. Use corporate advertising maintain organization's identity, name reputation;. Prepare supervising production publicity brochures, handouts, direct mail leaflets, promotional videos, photographs, films multimedia programs;. Answer enquiries individuals, journalists organizations;. Speak public presentations, press conferences, radio TV interviews, meetings;. Developed maintaining good working relations media, including local national newspapers, magazines, radio television;. Organizing special events, press conferences, exhibitions, open days, tours, competitions sponsorship;. Waitress/ Cashier 05/2000 06/2002 Check patrons' identification order ensure meet minimum age requirements consumption alcoholic beverages. Check customers ensure enjoying meals take action correct problems. Serve food and/or beverages patrons; prepare serve specialty dishes tables required. Escort customers tables. Inform customers daily specials. Explain various menu items prepared, describing ingredients cooking methods. Prepare checks itemize total meal costs sales taxes. Present menus patrons answer questions menu items, making recommendations upon request. Remove dishes glasses tables counters, take kitchen cleaning. Stock service areas supplies coffee, food, tableware, linens. Work History Bartender 05/2018 Company Name – City State Marketing Public Relations: 10 years, Maintain proper adequate set-up bar daily basis. Responsible maintaining stock, preparing storing garnishes, juices perishables ensure product quality. Attend stand ups prior function obtain details order execute event flawlessly. Set breakdown mobile bars per hotel standards. Greets guests warm, genuine hospitality. Promote up-sells product. Handle production consumption sheets assists cash bar set closing process. Perform general cleaning tasks adhere Health Department regulations Bartender Byron Nelson Golf Tournament May 2019 Dallas, Texas. Greet guests. Stock bar complete pre-opening requirements. Maintain clean bar area. Prepare serve alcoholic beverages according standard recipes. Comply basic safety sanitation requirements. Organizational product. Operate club's POS. Work large small events minimal supervision team environment. Complete pre-closing requirements. Assure state local laws club policies procedures service alcoholic beverages consistently followed, Provide guests ordered beverage food promptly professionally. Check identification guest whose age appears younger 30, abiding A.B.C. liquor laws responsibly. Make recommendations inquiring guests without delay. Accurately complete code liquor, beer, pouring wine, waters beverage supply requisitions. Assure proper documentation beverage transfers departments. Keep bar, storage areas beer coolers clean sanitary. Properly sanitize blender cup, strainer, knives pour spouts. Operate POS system. Serve cashier. Complete closing reports per shift accounting cash, receipts, credit card vouchers closed checks cashier depositing night audit drops. Monitor alcohol consumption behavior guests alerting manager intoxicated questionable guests. Provided bar back clear instruction priorities completed. Carry trays dirty dishes dishwasher unload/rack properly. Ensure coverage entrance, greeting arriving guests thanking leaving, Communicate guests cordial manner smile, times. Expedite large quantities drinks efficiently accurately club hours, addition serving multiple guests time. Keep bar top clean, ashtrays emptied, picks trash empty beer bottles. Maintain knowledge drinks, recipes beer items available, price each, drink garnished. Prepare fresh fruit garnishes, juices, syrups mixers scratch, stocks bar start shift, breaks cleans bar close. Verify alcohol inventory liquor cabinet accurate start shift, properly requests replacement alcohol bottles, Bar Requisition Sheet end shift. Ensure proper set-up bar tops including: matches, ashtrays, beverage napkins, stir sticks, sword picks; garnish trays ice, garnishes. Verify legal age guests appear age 30 Bartender American Family Insurance Golf Championship June 2018 Madison, WI. Provide friendly service guests fellow employees. Set assigned service bar location beverages, garnish, glassware, supplies. Set assigned table section, making sure surfaces furniture clean. Complete transactions according department policies procedures. Engage guest visit. Complete opening closing side work. Maintain clean safe work area thru shift. Count drawer bank. Turn completed correct paperwork funds accounted balanced. Assist management keeping event area clean perfect condition. Maintain product supplies service Bartender St. Jude Golf Tournament May 2018 Memphis, TN. Recognizes levels intoxication prevent customers overly intoxicated. Maintains safe work environment. Inform customers current bar specials practices suggestive selling beverages food. Restock bar supplies, dry goods, glassware, juices, sodas, garnishes. Informs manager supervisor supplies needed. Provide full bar service including beer crafted cocktails. Help maintain cleanliness bar lounge areas equipment, TV, signs, tables, chairs, etc. Clean bar tables, ashtrays wipes clean checks chairs spills. Maintain clean alcohol soda control devices. Record sales ringing exact amounts register. Greet customers courteous manner. Review shortages overages record management's review. Setup bar area seating area prior opening. Maintain security bar supplies inventory maintain record daily operations required. Change tap empty kegs report problems leaks manager supervisor, Greet guests. Prepare signature cocktail drink. Restock Beverages. Accept different types payment make change. Maintain specific side-work ensure total cleanliness smooth operation bar area. Clear reset tables. Check identification guests ensure guests legal age consume alcoholic beverages. Refuse serve beverages polite manner guests legal age. Interact guests friendly/fast manner. Serve multiple tables, determined management Bartender Byron Nelson Golf Tournament May 2018 Dallas, TX. Abide TABC/ABLE/TIPS PGA policies concerning alcohol consumption safety procedures prevent intoxication underage selling. Set breakdown margarita machines, wells bar equipment. Labeling produce batches using proper day dots. Interact guests maintaining professional work environment. Operate bar,. Processing cash credit card transactions. Monitor inventory efficiently. Keep neat organized work space. Prepare serve alcoholic non-alcoholic drinks. Wash sterilize glassware. Prepare garnishes drinks provide full service patrons. Maintain bottles glasses attractive functional manner support efficient drink preparation promotion beverages. Present drink food menus, make specific recommendations answer questions regarding menu items. Restock replenishment bar inventory supplies. Thank guests visit invite return, Greet members name. Follow opening closing procedures order keep Club's bars constant state readiness. Accurately take, relay serve guests. Display working knowledge wine wine etiquette. Prepare serves alcoholic beverages accordance PGA policy State law. Monitor members alcohol intake reports potential problems manager. Bill members account items purchased. Arrange display areas project clean attractive image. Restocking equipment supplies. Requisition liquors, beverages supplies. Keep assigned area equipment clean sanitized. Maintain overall bar readiness, cleanliness sanitation. Total receipts end shift Bartender Houston Open Golf Tournament March 2018 Houston, TX. Preparing alcoholic non-alcoholic beverages bar patrons. Interact customers, taking orders serving food drinks. Assess bar customers' needs preferences making recommendations. Mix ingredients prepare cocktails. Check customers' identification confirm meets legal drinking age. Restock replenish bar inventory supplies, Check patrons' identification order ensure meet minimum age requirements consumption alcoholic beverages. Check customers ensure enjoying meals take action correct problems. Serve food and/or beverages patrons; prepare serve specialty dishes tables required. Escort customers seats. Inform customers daily drink menu specials. Explain various menu items prepared, describing ingredients cooking methods. Remove dishes glasses tables counters, take kitchen cleaning. Stock service areas supplies coffee, food tableware Bartender St. Jude Golf Tournament May 2017 Memphis, TN. Check patrons' identification order ensure meet minimum age requirements consumption alcoholic beverages. Check customers ensure enjoying meals take action correct problems. Serve food and/or beverages patrons; prepare serve specialty dishes tables required. Escort customers seats. Inform customers daily drink menu specials. Explain various menu items prepared, describing ingredients cooking methods. Remove dishes glasses tables counters, take kitchen cleaning. Stock service areas supplies coffee, food tableware Bartender Byron Nelson Golf Tournament May 2017 Irving, TX. Maintain warm, welcoming, ""Corner Bar"" atmosphere. IDs guests ordering alcoholic beverages appear 30 years old younger. Properly promptly prepare, garnish, serve drinks guests. Engage guests making drinks front guest using working flair. Make appropriate beverage food recommendations. Upsell guests food drink items appropriate. Keeps clean, organized bar area. Accurately rings orders POS system maintaining ability socialize guests. Follows relevant PGA standards service, Provide prompt, courteous service bussing, serving, setting tables. Accurately record pre-checks, picks food beverage orders. Serve customers food beverage orders prompt courteous manner. Set tables needed prior customer arrival. Contribute customer satisfaction attending restaurant customer needs. Ensures bar area proper condition arrival customers. Verify workstations stocked, neat orderly. Stock work related items. Processes customer restaurant bills promptly accurately. Inquires level satisfaction experienced customer. Issue customer bills accordance PGA policies Bartender Houston Open Golf Tournament March 2017 Houston, TX. Provide exceptional Customer Service. Greet patrons provide drinks food. Secure proper I.D. Accurately count inventory money beginning end shift. Maintain inventory assigned. Understand market PGA promotions. Properly payout guests. Keep bar area stocked, clean well maintained. Update supervisors issues relating operations, i.e. equipment processing failures. Bartender AT& T Byron Nelson Golf Invitational May 2016. Check patrons' identification order ensure meet minimum age requirements consumption alcoholic beverages. Check customers ensure enjoying meals take action correct problems. Serve food and/or beverages patrons; prepare serve specialty dishes tables required. Escort customers seats. Inform customers daily drink menu specials. Explain various menu items prepared, describing ingredients cooking methods. Remove dishes glasses tables counters, take kitchen cleaning. Stock service areas supplies coffee, food tableware. Bartender 05/2016 Adhere state, federal corporate liquor regulations pertaining serving alcoholic beverages ton minors intoxicated guests. Set assigned bars; requisitions stocks beer, wine, spirits, paper products, straws stirrers, condiments, glassware, ice produce. Maintain stock, prepares, cures stores fresh fruit vegetable garnishes, juices perishables ensure product quality. Greet guests courteous, friendly manner. Take and/or processes orders drinks; mixes, garnishes presents drinks using standard ingredient recipes; practices prudent portion control. Check guests bar proper identification. Detect acts upon guest inebriation trained. Demonstrates knowledge liquor laws. Receive cash guests, makes change, verifies validity charges, records charges ensures vouchers properly executed. Lock stores beverage products, food, equipment items, deposits cash drops; secures bank. Perform general cleaning tasks adhere health safety standards; keeps work area clean organized. Arrange bottles glasses maintain attractive display bar area. Wash sterilizes stemware. Public Relations Marketing Consultant 06/2006 Current Company Name Use forms media communication build, maintain manage reputation organizations ranging public bodies services businesses voluntary organizations. Typical work activities include limited to:. Initiate planning PR campaigns: defining goals; analyzing problems opportunities; liaising management clients (internal external);. Write editing press releases, in-house newsletters, speeches, articles annual reports;. Maintain updating information organization's website;. Use corporate advertising maintain organization's identity, name reputation;. Prepare supervising production publicity brochures, handouts, direct mail leaflets, promotional videos, photographs, films multimedia programs;. Answer enquiries individuals, journalists organizations;. Speak public presentations, press conferences, radio TV interviews, meetings;. Developed maintaining good working relations media, including local national newspapers, magazines, radio television;. Organizing special events, press conferences, exhibitions, open days, tours, competitions sponsorship;. Waitress/ Cashier 05/2000 06/2002 Check patrons' identification order ensure meet minimum age requirements consumption alcoholic beverages. Check customers ensure enjoying meals take action correct problems. Serve food and/or beverages patrons; prepare serve specialty dishes tables required. Escort customers tables. Inform customers daily specials. Explain various menu items prepared, describing ingredients cooking methods. Prepare checks itemize total meal costs sales taxes. Present menus patrons answer questions menu items, making recommendations upon request. Remove dishes glasses tables counters, take kitchen cleaning. Stock service areas supplies coffee, food, tableware, linens. Summary Objective: Seeking professional bartender position company, require utilize skills, abilities experience contribute assist ensuring company's success. Summary: Experienced TABC Food Handler Certified Special Event Bartender/Cocktail Server 7 years. Skill Knowledge: Knowledge principles processes providing outstanding customer personal services Ability multi-task Knowledge food beverage preparations, service standards, guest relations etiquette Knowledge appropriate table settings service ware Ability stand extended periods time shift Ability work shifts premise locations Possesses strong verbal written communication skills Knowledge beverage preparation service various alcoholic beverages Personal Characteristics: Professional demeanor appearance Confident manner speaking Willingness engage guests Mental flexibility perform different roles day day Sense urgency complete tasks service guests timely manner Ability work sense urgency behalf membership without disrupting atmosphere dining room Effortlessly polite, patient courteous times Interacts well effectively communicate members, guests staff Maintains neat professional appearance Ability follow directions supervisor Ability work fast safely Possesses good coordination balance Personable, responsible willing work team environment Ability properly execute POS system Capable bartender passionate serving warm, efficient courteous manner exceeding customer expectations maintaining poise sense humor demanding environments. Looking bring history exceptional service growing restaurant. Professional Bartender extensive knowledge spirits intuitive ability engage customers types. Friendly, open committed building customer base providing positive service experience. Interests License: TX Drivers Food Handler TABC Highlights Accounting, Organizing Advertising, Organizational Basic, Policies Brochures, POS C, Presentations Cashier, Press Closing, Press releases Conferences, PR Cooking, Processes Credit, Promotion Make change, Public Relations Clients, Publicity Customer satisfaction, Quality Customer Service, Radio Direct mail, Safety Documentation, Selling Editing, Sales Special events, Speeches Exhibitions, Supervisor Fast, Supervising Forms, Supervision Functional, Tables Funds, Taxes Health safety standards, TV IDs, Television Image, Tops Instruction, Website Insurance, Articles Maintain inventory, Annual reports Inventory Law Legal Market Marketing Meetings Money Multimedia Neat Newsletters Newspapers Preparing garnishes Basic math Classic cocktails Responsible alcohol service Liquor, beer wine knowledge Staff management Beverage preparation Food running Hospitality service expertise Performance improvement Making change Aloha POS Fast learner Creative mixology Clear effective communication New hire training Positive attitude Food preparation safety Attending multiple customers Fluency English Customer service Reporting documentation Engaging personality Interpersonal skills Highly reliable Cash register operation Able bend, squat reach Sale expertise Handling difficult customers TABC license FOOD HANDLER license Education High School Diploma 1993 Susan B. Dorsey High City State Cosmetology 1993 Career Academy Inc City State Skills Accounting, advertising, basic, brochures, C, cashier, closing, conferences, cooking, credit, make change, clients, customer satisfaction, Customer Service, direct mail, documentation, editing, special events, exhibitions, fast, forms, functional, funds, health safety standards, IDs, image, instruction, Insurance, Maintain inventory, inventory, law, legal, market, Marketing, meetings, money, multimedia, neat, newsletters, newspapers, Organizing, Organizational, policies, POS, presentations, press, press releases, PR, Processes, promotion, Public Relations, publicity, quality, radio, safety, selling, sales, speeches, supervisor, supervising, supervision, tables, taxes, TV, television, tops, website, articles, annual reports",PUBLIC-RELATIONS
"PRODUCT DESIGNER Professional Summary 4-5 years engineering experience 1-2 years working experience. Able work independently pressure, detail oriented, excellent problem solver, Innovator. Efficient Mechanical Engineer leveraging strong technical background bringing products laboratory mass-manufacturing. Mechanical Engineer [Number] years training varied industries, including manufacturing high-tech environments. Creative manufacturing engineer. Lead team member process redesign [Describe product] Design engineer worked [Number] new products, including [Product name] recognized industry excellence. Skills CAD Complex problem solving Stress analysis training Component functions testing requirements Technical direction product strategies Works well diverse team environment Strong decision maker Engine components, pumps, fuel systems knowledgeFEA toolsAutoCAD proficientTeam leadershipManufacturing systems integrationManufacturing systems integration Work History Product designer 10/2014 Current Company Name – City State The team wants develop portable, easily shipped, cost effective hardware send receive digital content directly satellites. Personally involve prototype designing 3D modeling. Cooperating startup called Outernet (https://www.outernet.is/en/), for-profit media company already two satellites covering North America, Europe, Middle East recently started broadcasting free Internet content. Assisting drafters developing structural design products using drafting tools computer-assisted design (CAD) drafting equipment software. Completing project mechanical design providing technical solutions feedback. product design 09/2014 Current Company Name – City State Two engineers designers collaborate together create new innovative wearable pieces fashion show competition. Will access new Makerspce, includes 3D printer, given $500 budget create wearable piece. RESEARCH EcoPRT Research Assistant 01/2014 05/2014 Company Name – City State The goal develop economical, automated transit system. It focus hands design development small manned autonomous vehicle. www.ecoprt.com). The key design understand impact weight overall cost performance, incorporation automated control. Aspects development possibly include product design 01/2014 05/2014 Company Name – City State VOLUNTEER The purpose project design fabricate cable management system public-access electric EXPERIENCE vehicle charging station. This system dispense retract 20 feet cable operation provide secured storage cable use. The prototype subjected following constraints Team member 10/2013 04/2014 Company Name – City State Attending scheduled control mechanical teams' training classes. EXPERIENCE · Learned shop safety, vehicle glider equations, drive cycle modeling, Simulation. Learned powertrain architecture components 2013 Chevrolet Malibu. Learned vehicle dynamics. And practiced model simulation using MATLAB Simulink. Mechanical Engineering Components design project (material design. material design 10/2013 04/2014 Company Name – City State Designed fillet welds connections bolts plate girder, holds pipe horizontal vertical force loads. Calculated related shear bending stresses welds bolts determine right materials sizes welds (thickness) bolts. Eddy Current DYNO Research Assistant 09/2013 05/2014 Company Name – City State Built engine stander engine Eddy current dynamometer. Currently installing Eddy current dynamometer graduate students. Future possibility experimenting torque, horsepower, RPM, EGR (Exhaust Gas Recirculation) temperature measurements Kubota Diesel Engine installation. Possibility learning engine tuning. Research Assistant 06/2013 08/2013 Company Name – City State Graphed sketches figures professor's Thermodynamics eBook. Learned use Smartdraw. Performed literature reviews ongoing research topics eBook materials. Added video links real-world images eBook. Program Assistant 05/2013 06/2013 Company Name – City State Assisting Dr. Eischen, director Hangzhou Engineering Study Abroad Program Zhejiang University, program coming summer. Helping tasks translating, program activities, running errands, classes, transportation, culture immersion. 2323 04/2013 10/2013 Company Name – City State Designed Airplane Landing Gear modeling mass-spring-damper SDOF system designing spring k damper C limits given amplitude. Part 2 wew 10/2012 04/2013 Company Name – City State Utilized MATLAB statistical analysis elastic band rocket. Learned make experimental designs, statistical processes, statistics simulations, graphical displays data computer workstations. Used statistical methods including point interval estimation population parameters curve surface fitting (regression analysis). Graphic Communications Project (3D design. rer 10/2012 04/2013 Company Name – City State Utilized SolidWorks design tape floss container. Developed ability use SolidWorks within context concurrent design process understand everyday objects designed created. Emphasis placed decision-making processes involving creating geometry development modeling strategies incorporate intentions designer. 02/2009 04/2009 Company Name – City State Visited construction sites senior engineers. Kept record site investigations. Dealt paperwork senior engineers answered phone calls. Helped install residential wiring new construction sites. Investigated electrical problems developed ability read electrical diagrams wire electrical panels. Education Master science Mechanical engineering Robotic Manufacture Current Columbia University City New York City State Sep -2015 Dec Mechanical engineering Robotic Manufacture Coursework Advanced Mechanical Engineering Coursework Drafting, Computer-Aided Design (CAD) Computer-Aided Manufacturing (CAM) Bachelor science Mechanical Engineering 1 2010 North Carolina State University, Raleigh (NCSU) City State GPA: Magna Cum Laude GPA: 3.5 GPA: 3.63/4.0 Mechanical Engineering Magna Cum Laude GPA: 3.5 GPA: 3.63/4.0 North Carolina State University GPA: Magna Cum Laude Magna Cum Laude Accomplishments Listed dean's list three semesters Junior Senior Year · Chosen cover NC State freshman admissions booklet · In process receiving Professional Development Certificate · NCSU Chinese basketball team player. Math physics club member · Control Mechanical Team member NCSU EcoCAR2 · Took global training class NC State University · CUSA member (Chinese undergraduate student association). Skills 3D, 3D modeling, AutoCAD, broadcasting, budget, C, cable, Chinese, com, hardware, content, controller, data analysis, Dec, decision-making, designing, product design, English, fashion, focus, Fortran, frame, Graphic, Lathe, Linux, director, Maple, materials, MATLAB, mechanical, Mechanical Engineering, access, Mill, modeling, navigation, printer, processes, profit, speaking, Python, Quantitative analysis, reading, read, research, safety, Simulation, sketching, SolidWorks, statistical analysis, Statistics, phone, translating, transportation, video, Welding, wiring, written",DESIGNER
"LICENSED HEALTHCARE COMMUNICATOR Summary To obtain stable growth-oriented position allow promote profession nursing training developing current future nurses. Experience 10/2016 Current Licensed Healthcare Communicator Company Name － City State Representing clients variety projects via inbound/outbound telecommunication includes:. Providing drug product information. Identify adverse events product complaints outlined client guidelines. Provide patient education prescribed treatment regimen. Provide patient support patients enrolled Patient Support Programs. Assist training new employees, including presenting educational material, quality monitoring, coaching feedback. 02/2016 10/2016 RN OR Company Name － City State Maintain safe sterile environment patient operating room. Anticipate needs surgical staff Monitor clients' conditions; reporting changes Clinical Client Services Manager. Locate obtain necessary equipment supplies various surgical procedures. Accurately record document patient information regards operative procedure specimens. Re-stock operating rooms, picking putting future cases. Act preceptor new orientees. 12/2015 02/2016 RN Supervisor Company Name － City State Delegate oversee care tasks certified nurse aides. Perform assigned duties, including administration medication, wound care, treatments procedures. Monitor clients' conditions; reporting changes supervising physician. Follow with, execute properly document doctors' orders. Perform admission assessments discharge planning appropriate. 06/2015 12/2015 Field RN Company Name － City State Home visits clients designated geographic territories. Perform assigned duties, including administration medication, wound care, treatments procedures. Monitor clients' conditions; reporting changes Clinical Client Services Manager. Follow with, execute properly document doctors' orders. Perform client assessments necessary. Case management coordination. 09/2014 05/2015 RN Company Name － City State Maintain safe sterile environment patient operating room. Anticipate needs surgical staff Monitor clients' conditions; reporting changes Clinical Client Services Manager. Locate obtain necessary equipment supplies various surgical procedures. Accurately record document patient information regards operative procedure specimens. Act evening shift charge needed, keeping cases running smoothly, closing operating rooms, re-stocking rooms, picking putting future cases. 01/2014 08/2014 Billing Supervisor Company Name － City State Analyze clinical information obtain authorization procedures chemotherapy insurance companies required. Collaborate physicians select appropriate medication alternatives patient denied coverage current medication. Consult patients determine current insurance coverage guidelines. Supervise staff three billing employees oversee activities billing department. Collaborate practice manager policy procedure pertains billing department. Attend departmental educational meetings required. 04/2013 11/2013 Staff Nurse/Evening Shift Charge Nurse Company Name － City State Maintain safe sterile environment patient operating room. Anticipate needs surgical staff Monitor clients' conditions; reporting changes Clinical Client Services Manager. Locate obtain necessary equipment supplies various surgical procedures. Accurately record document patient information regards operative procedure specimens. Act evening shift charge, keeping cases running smoothly, closing operating rooms, re-stocking rooms, picking putting future cases. 06/2012 03/2013 RN Case Manager Company Name － City State Review authorization requests determine medical necessity appropriateness using criteria Milliman Quest. Perform concurrent review inpatient stays determine continued need acute care. Perform on-site review patient charts determine patient status possible discharge needs. Communicate medical director determine need denial days services deemed medically inappropriate. 10/2007 06/2012 Staff Nurse Company Name － City State Maintain safe sterile environment patient operating room. Anticipate needs surgical staff Monitor clients' conditions; reporting changes Clinical Client Services Manager. Locate obtain necessary equipment supplies various surgical procedures. Accurately record document patient information regards operative procedure specimens. Act preceptor new orientees. Education Training 4/2018 Master's Degree Nursing, Nurse Educator Herzing University Nursing, Nurse Educator 4/2014 Bachelor's Degree Nursing Salem International University Nursing Magna Cum Laude 7/2007 Nursing Diploma Certifications Reading Hospital School Nursing Certifications 2/2016 BLS CNOR Activities Honors American Nurses Association, 6/2016 present *AORN, 2008 2012 Skills acute care, billing, Case management, charts, chemotherapy, closing, coaching, Client, clients, discharge planning, insurance, director, meetings, presenting, quality, Quest, reporting, supervising, telecommunication, wound care",HEALTHCARE
"AM- REPLENISHMENT STOCKER Summary Adaptable [Job Title] extensive experience material handling, inspections shipping receiving. Focused continual process improvement, etail-oriented [Job Title] highly efficient operations. Highlights Effective Multitasking Quality Control Inventory control procedures Strong communication skills Proficient Lunix Systems Knowledge ISO 9000 Kaizen MS Office proficient OSHA Certified Accomplishments Planned, directed, coordinated assigned manpower efficiently meet production requirements. Ensured freshness food ingredients checking quality, keeping track old new items rotating stock. Performed transactions cordial, efficient professional manner. Experience September 2015 June 2016 Company Name City State AM- Replenishment Stocker Answered customers' questions addressed problems complaints person via phone. Kept showroom clean maintained neat, orderly product displays. Unloaded, picked, staged loaded products shipping. Resolved service issues timely manner, including coordinating processing returns. Rotated stock code receiving date. Maintained visually appealing effective displays entire store. June 2007 December 2008 Company Name City State Communications Technician Performed basic FCC Proof Performance tests, including test point 24 tests well responded repaired service interruptions signal degradation two-way distribution plant required. Performed requested non-pay disconnects, pre-wired unit dwellings order provide ""ready hook-up"" capabilities, inspected existing ground made new ground according National Electric Code (NEC) order protect employees, customers, equipment electrical shock damage. October 2003 May 2006 Company Name City State Service Installation Technician Assisted phases installing, testing, troubleshooting security access control systems Houston metropolitan area office buildings. Maintained company owned vehicles, tools, equipment, individual tool issue, building keys customer buildings. Documented completed work accurately consulted supervisor resolve discrepancies interfaced customers necessary install test equipment. Education May 1996 Gulf Shores Academy City State High School Diploma 2018 Texas State Technical College City State Associate Applied Science Information Security Install, configure, support organization's local area network (LAN), wide area network (WAN), Internet systems segment network system. Monitor network ensure network availability system users may perform necessary maintenance support network availability. May monitor test Web site performance ensure Web sites operate correctly without interruption. May assist network modeling, analysis, planning, coordination network data communications hardware software. May supervise computer user support specialists computer network support specialists. May administer network security measures. Professional Affiliations Fall 1999 Masonic Order Member Abraham Grand Lodge Isaac 10 Chapter Skills Sales Software: Salesforce.com, TapScan Public Relations Software: Bacon's Mediasource, Factiva Desktop Publishing Software: Photoshop, Illustrator, HTML",ARTS
"CAR SALESMAN Summary Skills Administration Management Customer Personal Service Judgment Decision Making Negotiation Sales Marketing Building Construction Operation Control Professional Experience Car Salesman February 2015 May 2016 Company Name － City State Determine goods services sold, set prices credit terms, based forecasts customer demand. Locate, select, procure merchandise resale, representing management purchase negotiations. Perform sales floor work, greeting assisting customers, stocking shelves, taking inventory. Construction Worker March 2011 Current Company Name － City State Oversee activities directly related making products providing services. Read plans, instructions, specifications determine work activities. Load, unload, identify building materials, machinery, tools, distributing appropriate locations, according project plans specifications. Dig ditches trenches, backfill excavations, compact level earth grade specifications, using picks, shovels, pneumatic tampers, rakes. Mix, pour, spread concrete, using portable cement mixers. Erect dismantle scaffolding, shoring, braces, traffic barricades, ramps, temporary structures. Provide assistance craft workers, carpenters, plasterers, masons. Education BBA Operations Supply Chain Management University Central － City State United States Operations Quality Management coursework, Member Apics UCO student chapter Professional Affiliations Member Apics Skills Decision Making, inventory, layout, machinery, Marketing, Materials Management, Negotiation, Project Plans, Sales",CONSTRUCTION
"SENIOR HR MANAGER, HR BUSINESS PARTNER Summary A highly dedicated accomplished human resources manager record proficiency employee relations, training development programs, recruitment boarding, payroll management, benefits administration, HRMS Database administration, job description development, wage/salary reviews, record keeping, compliance. A proven leader championing company values, vision, expectations effective communication facilitation. Aligns HR strategy business objectives, assesses anticipates HR-related needs, communicates proactively within global HR teams management, seeks develop highly effective integrated HR solutions. Experience Senior HR Manager, HR Business Partner January 2014 January 2016 Company Name － City State HR Manager January 2012 January 2013 Quality Service Manager, HR Manager January 2010 January 2011 Company Name － City State Transferred PEO model full service payroll benefits set up, including RFP various payroll benefits vendors, interviewing best fit, completing implementation phase, working follow issues workers comp placement, tax set 15 states five localities, setting FSA commuter benefits plans, ensuring smooth transition background check drug testing, facilitating smooth payroll transition. Built managed HR function across U.S. Canadian locations, including full cycle bi-weekly payroll, policy creation development, training development programs, developing employee handbook, safety/compliance training, employee induction/orientation programs, employee appraisal/review processes. Oversaw life cycle benefits renewal process, including meeting various insurance brokers plan variations, presenting findings senior management, coordinating open enrollment info sessions, answering questions. Processed new-hire, benefits, leave termination, payroll paperwork, ensuring 100% compliance various laws regulatory mandates serving primary contact person answering management/staff questions. Provided guidance input U.S. Canadian workforce planning, succession planning, compensation, benchmarking, maximizing central areas excellence build pipeline readily available top talent. Drove performance management, talent review, succession planning, training development. Partnered business unit directors roll key people processes performance management, compensation, benefits, development programs, well identifying training needs business units individual executive coaching needs. Prepared monthly lunch learns manager specific topics via in-person training and/business skype sessions. Established, implemented, maintained policies practices assisting employees families relocating managing visa process expats transferring global sites, including coordination visa documentation coordination, control relocation costs, minimization work disruption employee organization. Achieved benefits cost reduction 15% due move PEO full service benefits. Managed retender process Canadian benefits see 22% cost savings annually. Forged global partnership across HR function deliver value added service management employees reflecting business objectives organization. Earned 2013 individual award global excellence. Assistant Property Manager January 2007 January 2010 Company Name Oversaw fire life safety program, including building financial/operational components, interaction tenants, new construction renovations, permitting code compliance, numerous contracted vendors available emergency recovery. Coordinated engineer safety training assistant chief engineer month required OSHA safety training, including administering training, tracking attendance, ensuring compliance. Supervised recruitment management service coordinator staff, including orientation, training development, employee issues, performance reviews, work delegation. Completed ""green"" initiatives, including assisting LEED certification process, Energy Star applications two office buildings, recycling program implementation, submitting campus BOMA 360 designation, tenant events promoting campus ""green"" campus. Education M.B.A Human Resource Management 2011 University Houston Human Resource Management B.B.A Management Management B.B.A Marketing 2006 Marketing Affiliations Society Human Resource Management New York City Society Human Resource Management Skills benchmarking, benefits, bi, cost reduction, documentation, engineer, executive coaching, senior management, financial, FSA, HR, insurance, managing, office, new construction, payroll, performance reviews, performance management, permitting, policies, presenting, processes, program implementation, recruitment, renovations, RFP, safety, tax",HR
"HR SPECIALIST Summary Results-driven professional comprehensive experience human resources, customer service, financial services; strengths include problem-solving, strategic thinking creativity; known self-motivated individual ability work well others fast-paced environments outstanding communication skills. Highlights Recruiting Employee relations Personnel records maintenance New hire orientation Exceptional interpersonal skills Workday proficient Accomplishments dlodldl Experience HR SPECIALIST Jul 2013 Current Company Name － City State Support HR Operations Service Delivery model serving primary contact escalated issues related Human Resource Services (e.g., employee benefits, recruiting, on-boarding, relocation, leaves absence, workforce administration, etc). Actively listen, interpret articulate needs customer (employees, Human Resources team members management) ensure timely research resolution escalated issues. Monitor maintain case management ticketing queues ensure cases assigned resolved within stated service levels, well ensure accurate documentation case status issue resolution. Seek guidance complex issues senior team members and/or internal/external partners needed, well follow established approval processes issues requiring resolution outside standard. Provide support Sr. HR Analysts, HR Analysts management special projects required. Work human resources support center monitor maintain highest level quality service employee satisfaction. Handle sensitive employee data utmost discretion. Preparation review specific reports, well coordinate assist uploading mass data changes needed. Maintain library process documents (SOPs, Job Aids, etc.) ensure accuracy, efficiency version control. Partner service delivery team members review recommend process improvements enhancements. Maintain employee records imaging indexing documents appropriately. Assist invoice reconciliation processing, document preparation review similar administrative duties assigned. STAFFING SPECIALIST Jun 2008 Jun 2013 Company Name － City State On-site point contact Co-op/Intern program Completed applicant tracking Hire systems Responsible on-boarding co-ops/interns-payroll/creation Identity Manager accounts/badging Facilitated New Hire Orientation Processed various workflow forms needed Interfaced co-op/interns, managers contractors appropriate Conducted exit interviews co-ops; terminate system Other duties assigned. Conducted new employee orientation foster positive attitude toward organizational objectives. STAFFING COORDINATOR Aug 2007 Apr 2008 Company Name － City State Responded associate benefit questions; researched resolved Assisted coordinating conducting HR-related training workshops Maintained current knowledge HR practices, laws, regulations Addressed/escalated customer issues concerns-payroll/benefits/badging Assisted Staffing Specialists Benefit refunds, Workers Compensation, Jury Duty, STD/LTD form preparation Interfaced candidates, managers associates appropriate Produced daily staffing team reports Facilitated New Employee Orientation Conducted phone-screens phone applicants Conducted interviews applicants Special projects assigned. RECRUITING COORDINATOR Sep 2004 Aug 2007 Company Name － City State Conducted phone interviews applicants. Developed enhanced effective relationships colleges universities, job fair groups, business associations, advertising recruitment agencies, key resources sourcing candidates fill internal positions. Teamed business line managers identify, recommend, interview qualified candidates. Functioned liaison assigned business line(s) human resources capitalize company-wide recruitment initiatives, events, opportunities, practices. Represented U.S. Bancorp community; proactively sought opportunities source candidates. Performed many duties involving employee communications, pre-employment screening, responded routine questions regarding human resources' policies procedures, identified potential issues, etc. Maintained distributed current employee information. Answered questions employees regarding personnel issues. Instructed assisted employees completion forms. Delivered New Employee Orientation training. Recruited interviewed 25 applicants per week Conducted new employee orientation foster positive attitude toward organizational objectives.. CUSTOMER SERVICE REPRESENTATIVE Feb 2001 Apr 2004 Company Name － City State Answered inbound calls 401(k) customers. Placed outbound calls follow-up customer concerns pertaining 401(k) plans. Processed numerous transactions 401(k) customers' accounts, i.e. loans, withdrawals, exchanges. Investigated pending issues 401(k) customers' accounts, i.e. address changes, changes employment status. TRUSTEE BOARD MEMBER Sep 2014 Dec 2015 Company Name － City State Appointed church's pastor board assist making decisions church. Served financial secretary, processing payroll checks church payroll. Assisted analyzing amending church's budget necessary. Conducted quarterly business meetings board members providing financial update church members. Education Masters Public Administration May 2006 Northern Kentucky University － City State Public Administration Bachelor Arts English Writing May 2002 Northern Kentucky University － City State English Writing Affiliations doldldld Skills articulate, benefits, case management, employee communications, Human Resources, payroll, processing payroll, personnel, policies, processes, quality, recruiting, research, Staffing, phone, workflow",HR
"DIRECTOR OF ENGINEERING Summary Manager/Director Engineering/Research Development/Product Development/Design Versatile highly competent mechanical engineering professional offering 10 years experience product design development manufacturing industry demonstrated success on-site technical support, installation maintenance systems troubleshooting testing. Expertise project management techniques, implementing engineering changes performing testing design changes. Track record handling welding, fabrication, material handling material processing procedures along managing project budgets. Possesses technical engineering skills ability analyze issues, devise continuous process improvements, incorporate initiatives increase efficiency, streamline operations decrease overall expenses minimal resources. Successfully built production department staff zero 20 approximately 5 weeks completed project 20 days early 15% budget Amer Industrial Technologies Efficiently managed engineering $30MM+ nuclear safety related project including 10 large stainless steel process tanks Amer Industrial Technologies Brought three new products market design changes manufacturing efficiencies helped reduce manufacturing cost two products 30% Roberts Filter Group Areas Expertise: Project Engineering Production Product Design Product Development Testing Knowledgeable Welding Fabrication, Material Handling Processing Procedures, Project Management Direction, Internal External Quality Audits, Instrumentation Control, Project Budgets Multitasking fast-paced environments Highly Organized Strong Analytical Abilities Articulate Oral Written Communication Quick Problem Resolution Decision Making Client Relationship Management Continuous Process Improvement Innovation Team Building, Training Development Experience Director Engineering January 2013 Current Company Name － City State Roberts Filter Group designer/manufacturer equipment municipal water filtration approximately 100 employees. The company business 125 years. Responsible running engineering department including project engineering, instrumentation control product development; overseeing work assignments, attending management meetings, project meetings, product development testing, preparing reviewing drawings, meeting clients job sites calling customers vendors. Major Contributions Brought three new products market design changes manufacturing efficiencies, also helped reduce manufacturing cost two products 30%; oversaw installation two performed field engineering service troubleshooting Directed cross-functional engineering department staff ranging 10-20 employees Efficiently oversaw successful delivery projects totaling $35MM Strategically planned short long-term projects engineering department Managed project budgets ensure profitable delivery. Project Engineer/Engineering Manager/Production Director January 2009 January 2013 Company Name － City State Amer Industrial Technologies custom manufacturer code tanks equipment nuclear non-nuclear power plants, NASA etc. 30 employees. Responsible development welding (including GTAW, GMAW, FCAW, SAW, SMAW processes), fabrication, material handling material processing procedures well development design, document control general engineering procedures. Managed project budgets ensure profitable delivery. Ensured utilization adherence proper procedures planned fabrication processes resources used daily basis. Qualified Certified Lead Auditor. Major Contributions Built production depart staff zero 20 5 weeks Completed nuclear safety-related project 20 days early 15% budget Provided quotations quick turn-around projects maintained production schedules budgets Effectively oversaw successful early delivery nuclear non-nuclear projects totaling $15MM Directed workflow, supervised trained engineering production department personnel staff ranging 10-20 employees; also developed estimates jobs company bidding Created long-term fabrication schedules including resource loading (both personnel equipment) meet customer expectations Strategically planned short long-term projects production department engineering department Proactively led development Commercial Grade Dedication program accordance 10CFR50 Appendix B, ASME NQA-1:2008 (2009 Add.), ASME Section III NCA-3800/4000 Conducted internal quality audits external vendor quality audits evaluating vendors placement Qualified Suppliers List. Project Manager large fabrication project including 10 large diameter stainless steel process vessels (project value exceeded $30MM). Supervised designers engineers well managed staff 6-10 employees. Responsible maintaining project schedule, purchasing materials, services equipment, creating workflow documents including job travelers weld maps preparing code calculations. Major Contributions Developed new standardized drawing design calculation procedures streamlining preparation approval process: Reduced time required approximately 30%;reduced fabrication inefficiencies streamlining schedules workflow documentation saving approximately 10% overall project budget Directed workflow, supervised trained engineering drafting department personnel Managed engineering $30MM+ nuclear safety related project including 10 large stainless steel process tanks Provided technical oversight fabrication activities Efficiently reorganized Nuclear Commercial Quality Programs exceed current requirements. Co-Founder January 2008 January 2009 Company Name － City State Balance Plant Engineer January 2007 April 2008 Company Name － City State Corporate Thermal Performance Engineer June 2005 January 2007 Company Name － City State Fellow July 2006 September 2006 Company Name － City State Chosen 1 2 Exelon Nuclear employees 1 5 Americans attend World Nuclear University Intern June 2002 August 2002 Company Name － City State Education MS Mechanical Engineering 2005 Tulane University － City State Mechanical Engineering BS Mechanical Engineering 2003 Tulane University － City State Mechanical Engineering L'Institut Francais De Méchanique Avancée (IFMA) － City France Semester Abroad Program Design Heavy Truck Tires Michelin Tires Affiliations Engineering Intern Certification (Louisiana) Pursuing Professional Engineering License Skills Academic, ANSYS, Autocad, budgets, budget, C Programming, CAD, clients, delivery, product development, documentation, drafting, functional, drawing, Macintosh, market, materials, Math, MATLAB, meetings, Excel, MS Office, PowerPoint, 2000, Windows 95, 98, Word, Operating System, personnel, 35MM, Pro-Engineer, processes, purchasing, Quality, quick, safety, SolidWorks, troubleshooting, Unigraphics, Vista, welding, workflow Additional Information Academic Memberships Student Member Tulane University Dean's Advisory Board Outstanding Teaching Assistant, Department Mechanical Engineering; 2003-2004 Tau Beta Pi National Engineering Honor Society Pi Tau Sigma National Mechanical Engineering Honor Society American Society Mechanical Engineers-Treasurer Tulane Chapter; 2000-2003 Golden Key Honor Society awards 2002 ASHRAE Outstanding Junior Award excellence field Thermal Studies Fluids 2014 IRONMAN Lake Placid Finisher",ENGINEERING
"MEMBER SERVICES REPRESENTATIVE Summary Skilled relationship-builder able establish easy rapport customers, building trust respect. Highly service-oriented individual responsive need thorough follow-through. Organized, effective multitasker excellent coordination skills keen attention detail. Experience Member Services Representative 03/2015 － Current Company Name City State Promoted Cashier Lead Cashier help train staff facilitated huddles morning (Meijer). Among top 10% advisers Telephone Banking 2011 2012 Peer coach new existing employees Peer Peer Winner (JP Morgan Chase). Received ""Best Best"" Award Outstanding Customer Service 2012 (JP Morgan Chase). In 2013 2014 ranked top 5 Columbus Fraud Analysts zero bottom box/ Subject Matter Expert new existing employees (JP Morgan Chase). Led facilitate team meetings absence manager (JP Morgan Chase). In 2015 promoted Member Service Representative Trainee Member Service Representative (OPERS). Responds inbound telephone inquiries members, benefit recipients, others regarding OPERS benefits services. Provides benefit information necessary members make informed life-path decisions regarding benefit selection, account changes, etc. Promotes self-service benefit awareness promoting resources Member Benefits System OPERS website, providing assistance navigation sites Fosters strong customer service team-oriented work environment. Takes ownership following ensuring timely quality service. Risk Operations Analyst II 08/2014 － 02/2015 Company Name City State Pinpointed fraud trends specific online money movement communicated information colleagues within department. Researched monetary transactions made Chase.com, ensuring validity transactions security customer accounts. Collaborated across lines business within Chase better serve customers reduce delay online money movement. Risk Operations Analyst 07/2013 － 08/2014 Company Name City State Answer high volume incoming calls internal Chase colleagues account holders require assistance deposit holds, New Account Screening, Fraud Activity, Account Restrictions, AML Closures, Kiting AAU Closures. Detect fraud prevent loss customer Chase, reviewing necessary documents investigate account activity wells history account holder. Adhere regulatory, legal bank requirements. Screen accounts ensure, customer meet comply KYC policy procedure Chase verify risky business is/or initiated, could pose potential risk bank. Provide peer coaching, walk floor SME provide assistance analyst complex customer issues assist new hires production floor. Senior Service Specialist 12/2012 － 06/2013 Company Name City State Enforced relief customers reviewing situation, ensuring consumer satisfaction throughout de-escalation process. Investigate solve customers' long-standing complex problems. Duties included working site leaders investigate complaints suggest improvements. Identify highlight issues impact policies, processes procedures necessary changes/improvements. Maintain accurate timely records correspondence discussions customers various systems. Customer Service Specialist 01/2010 － 11/2012 Company Name City State Remained date developments changes products, services, policies procedures reading job aid guides, attending briefing/meetings completing courses. Participated variety special projects requested management, including piloting system and/or process improvements. Demonstrated appropriate professional phone skills. Exhibited composure patience. Received inbound calls, volume 80-150 daily. Make sure customers understand products services. Duties included keeping clients current date personal, CD, and/or business accounts, credit card, auto/ school/mortgage loans, and/or line credit accounts, professional detailed manner. Process orders customers, debit/credit/liquid cards, checks, check registers, account and/or tax statement. Online trouble shooting, helping customer navigate Chase online Duties included limited password code resets, access accounts online, account alerts via text email. Create claims customers follow claim making sure incorrect charge corrected. Meeting goal every month duties included limited to: maintaining low handle time phone, maintaining great Customer surveys. Having team meetings twice month give ideas better service share experience's learn from. Peer coaching new hired bankers. Intern 06/2008 － 08/2008 Company Name City State Develop prepare packets containing information social service agencies, assistance organizations, programs might useful inmates offenders. Write reports describing offenders' progress. Customer Service Specialist 10/2004 － 02/2010 Company Name City State Monitor checkout stations ensure adequate cash available staffed appropriately. Count money cash drawers beginning shifts ensure amounts correct adequate change. Receive payment cash, check, credit cards, vouchers, automatic debits. Assist customers providing information resolving complaints. Answer customers' questions, provide information procedures policies. Issue receipts, refunds, credits, change due customers. Sell tickets items customers. Process merchandise returns exchanges. Cash checks customers. Education 2008 Associate Arts Wright State University Criminal Justice Sociology City State Criminal Justice Sociology Skills analyst, Banking, Benefits, Cashier, CD, coach, coaching, com, credit, clients, Customer Service, debit, email, Issue receipts, legal, meetings, access, money, mortgage loans, navigation, policies, processes, progress, quality, reading, surveys, tax, Telephone, phone skills, phone, trouble shooting, website",BANKING
"PARTNER; BUSINESS DEVELOPMENT Summary A versatile dynamic manager marketing professional (20) years sales, management, marketing promotional experience. A goal oriented trusted leader, able communicate effectively people ages backgrounds, work collaboratively resolve problems motivate team members achieve personal organizational objectives. Highlights Integrity first Quality leadership Excellent written verbal communicator Experienced manager Customer service-oriented Training development Experience 11/2011 05/2014 Partner; Business Development Company Name － City State Joined forces two long-time colleagues build full service marketing agency specialization event/ experiential marketing. Built developed company's overall objectives strategies differentiate marketing agencies. Created documents data used communicate company's capabilities via web-site presentation materials. Built successfully presented various strategic marketing plans prospective clients. Interviewed, hired trained members executional field teams. Worked field/ executional teams ensure performance expectations reached. Built monitored project budgets maximize ROI. 06/2009 10/2011 Regional Manager; Consumer Engagement Company Name － City State Managed transition in-house event marketing structure external event marketing agency recruiting, training coaching on-site executional teams, governing compliance parameters instituting consistent brand imagery messaging. Built implemented portfolio consumer engagement promotions compliance programs focused music festivals concerts cost effectively maximize reach among desired qualified consumers. Effectively managed $1.2 mm operations budget. Standardized functionality consumer flow promotional execution footprints resulting greater brand consistency improved efficiency. Instituted compliance safety parameters consumer engagement promotions large scale events. Experienced (0) accidents (0) compliance issues. Developed system measured impact brand affinity promotions resulting improve effectiveness. Utilized compliance audit resource nightlife consumer engagement program. The result, programming improved via consistent scheduling performance. Lead destruction process suppliers relating dated, non- compliant, unusable material equipment. Acted compliance policy representative company ensure event marketing governance adhered to. 05/2002 06/2009 Regional Event Marketing Manager Company Name － City State Effectively managed strategic event marketing programs within largest sales marketing territory company met exceeded Company desired objectives goals. Developed implemented operational administrative budget $3MM minimal variance resulting strategic focused approach business. Hired, trained developed full-time staff consisting of: (1) Category Growth Manager, (8) Supervisors, 1) Administrative Secretary. Ultimately responsible (200) part time employees charged executing (1,100) Marketing events (428,000) consumer interactions per year. Measured event ROI ensure specific event strategies tactics accurate target. Ensured integration One-on-One Marketing's strategic initiatives throughout Regional event portfolio. Conducted Performance Reviews resulting continued talent development. Worked directly regional sales team provide strategic support sales initiatives new product launches. Involved long term, strategic planning future growth Company initiatives focusing Category Growth. Ensured Regional Programming activities comply Code Corporate Responsibility, Smokeless Tobacco Master Settlement Agreement, Company guidelines policies. Partnered legal department provide oversight contractual matters compliance training development delivery. 05/1998 05/2002 One-on-One Marketing Supervisor Company Name － City State Built brand imagery incorporating lifestyle activities (150) relevant events (i.e., Motorsports, Rodeo, Outdoors). Effectively trained, developed lead part-time staff ranging 15-30 employees. Managed combined budget $200,000. Conducted detailed analysis Nielsen Industry Sales data determine priority markets within region; worked closely Regional Sales Analysts develop key marketing initiatives align regional demographics sales volume. Developed implemented Regional Tactical Action Plan support Company's Sales/Marketing objectives. Integrated extensive Print Media Plan maximize exposure marketing opportunities. 02/1992 05/1998 Sales Representative Company Name － City State Worked sales territory South Texas consisted (350) retail calls, (3) distributors, (5) chain accounts. Responsible pre-set product distribution, retail product mix, vendor placement, ordering inventory educations, point sale display items. Worked Trade Shows sell designated promotional displays. Managed numerous Part-time employees assisted retail sales coverage. Education Bachelor Arts Degree Communications Stephen F. Austin State University － City State GPA: Dean's List recognition Social fraternity member Dean's List Skills Seasoned Leadership, Experienced Manager, Motivated, Balanced",BUSINESS-DEVELOPMENT
"DISTRICT MANAGER Summary I seeking setting I expand use sales management experience. I outstanding track record exceptional customer service, pro-active business strategies award winning sales. My passion leading teams success employee engagement. I look forward using marketing sales skills work grow team. Highlights I trained used ABA. Trained yearly Autism Spectrum disorder. Trained experienced use Basic Language Learning Skills (ABLLS). I flexible able adapt achieve goals various settings I done home, school community. I experienced methods data collection including trials used record progress child. Direct plan curriculum camp programs special activity days creative manner. Work children, families staff. Communication skills include speech, written reports graphs showing achieved objectives. I enormous amount patience I found useful working population children, especially children diagnosed Autism. I hold district regional awards effective management labour, revenue productivity. I computer knowledge skills I use every day record track expenses, labour aspects business. I enjoy challenge often set goals self staff company. Staff development team engagement Effective management P L multi sites portfolios Skilled SWOT analysis Effective computer Strategic planning skilTeam building [Report type] reports expert Multi-site operations Multi-unit operations management Staff retention Relationship building Quantifiable revenue increases ls every day use track record labor expenses, profits aspects business Strategic planning problem resolution Outstanding customer service Hiring, coaching developing high performing teams Accomplishments I seeking setting I expand use sales management experience. I track record exceptional customer service, pro-active business strategies award winning sales. My passion leading teams success employee engagement. I look forward using marketing sales skills work grow team Spearheaded employee engagement program, resulting employee costumer retention.Boosted customer satisfaction ratings 10% 9 months. Grew revenue 20% previous year first year spearheading development high quality service delivery, employee engagement building brand awareness market. Took three performing stores negative EBITA positive EBITA performance 12 months. Experience District Manager Mar 2012 Current Company Name － City State My responsibilities district manager Knowledge universe included overseeing 6 early child education centers located Long Island New York. During two years Knowledge Universe I focused district around improving financial results, elevating program quality brand recognition building team engagement. accomplishments Knowledge universe include moving two negative ebita centers positive ebita 12 month period, opening new center fall 2014 five centers pursue NAEYC accreditation. Director Aug 2007 Oct 2012 Company Name － City State NY My duties director Tutor Time center includes, caring health, welfare, diet, nurture children center; curriculum program development; recruiting, training, supervising staff; plan, coordinate lead activities learning Child Care Center, maintaining records. I also hold maintain NYS child care license. In three years director I increased revenue enrollment school. I reduced cost labor expenses effectively managing center. Area Manager Oct 2012 Mar 2013 Company Name － City State My duties area manager The Learning Experience include overseeing nine franchise owned schools. I responsible collecting monthly financial reports well conducting audits child care manager, bank deposits, employee student files. Working franchise owners I set financial budgets enrollment goals nine schools. I evaluate centers ensure TLE brand represented maintained company standards. I review monthly director report approve school newsletters. I support school licensing compliance. I address parent complaints concerns. I set marketing goals provide support touring enrollment. Director Jan 2006 Aug 2007 Company Name － City State My duties director Good Shepherd Child Care center includes, caring health, welfare, diet, nurture children center; curriculum program development; recruiting, training, supervising staff; plan, coordinate lead activities learning Child Care Center, maintaining records required department Public Welfare. I also write grants organized fundraisers trainings Teacher Jan 2005 Jan 2006 Company Name － City State My duties West Houston Charter School include teaching science, math computers art sixth seventh eighth graders. I written lesson plans, planned creative projects monitored students behavior. I required communicate frequently parents members staff. I worked closely special education department meet needs students need modified academic behavior plans. Assistant Director Jan 2004 Jan 2005 Company Name － City State As assistant director private pre-school I many duties. I opened closed school. I monitored school make sure compliance state child care health laws. I trained monitored staff daily basis. Writing curriculum academic programs ages two six built reading writing skills primarily done myself. I lead staff meetings, planned special events, communicated parents, gave tours promote sell spots school. Youth Advocate Programs Jan 2000 Jan 2004 Company Name － City State I responsible implementing treatment plan children various disabilities including autism. I spent four years working one one autistic child. I worked behavior modification, attending skills overall social skills. I collaborated team individuals developing best approach implementing treatment plan. While employed Youth Advocate Programs I received yearly training Autism Spectrum Disorder well training CPR CPI. I also trained behavior modification. I performed work duties many different settings including community, school home. SUBSTITUTE TEACHER Jan 1999 Jan 1999 Company Name － City State Implemented work plan absent teacher. Oversaw activities students maintained safe learning atmosphere. ASSITANT STORE MANGER Jan 1992 Jan 1996 Company Name － City State I supported manager duties kiosk. Displayed sold merchandise customer. Helped achieve stores sales goals. Education Bachelor's social work 1995 State University Stony Brook － City State US Bachelor's social work 1993-1995 State University Stony Brook Stony Brook, NY Member, Gold Key Honor Society. Served two year internship involved working children various ages homeless shelter group homes. Served director summer camp program homeless children. Created plan summer program supervised staff. Associate's 1993 Suffolk County Community College － City State US Associates degree 1991-1993 Suffolk County Community College Brentwood, NY Certifications CPR CPI ABA Professional Affiliations Gold Key Honor Society. Served two year internship involved working children various ages homeless shelter group homes. Served director summer camp program homeless children. Created plan summer program supervised staff Fundraising Twirling Dance association local West Islip school organizations. Help organize promote fundraising efforts non profit groups. Skills Training, Recruiting, Sales, Sales Goals, Cpr, Therapeutic, Teaching, And Sell, Assistant Director, Basis, Writing Skills, Audits, Budgets, Financial Reports, Marketing, Tle, And Sales, Award, Collection, Customer Service, Data Collection, Employee Engagement, My Sales, Patience, Progress, Receptionist, Retail Sales, Sales And",ADVOCATE
"ACCOUNTANT Summary Accounting professional twenty years experience inventory manufacturing accounting. Ability fill moment's notice, quickly mastering new systems, processes workflows. Take charge attitude, ability work independently, recommend implement ideas process improvements. Skills Microsoft Office Excel, Outlook Word, SAGE 100, Ramp (WMS software) Syspro (ERP program) Experience Company Name City State Accountant 04/2011 05/2017 Performed general accounting functions, journal entries, reconciliations accruals. Completed monthly assigned account analysis (compared budget prior periods) reconciliations well. Participated monthly, quarterly annual financial closing processes. Participated annual budget process. Researched approved credit memos debit memos issued (returns, damages, mispicks price discrepancies). Implemented oversaw RGA spreadsheet returns used customer service, accounting upper management. Initiated tracked claim process carriers damages. Built relationships departments including logistics, planning, customer service sales. Participated identifying executing company's business process improvement efforts assisted management special assignments projects. Assisted preparation bank audits annual external audit. Maintained full accounting functions 3 subsidiaries Inventory. Approved inventory transactions four warehouses. Only employee could process inventory transactions; as, adjustments transfers NJ warehouse. Other three warehouses need approval prior making adjustments inventory. Processed daily receipt goods corporate headquarters three 3 PL locations GA, TX NV. Monthly inventory reconciliation 4 warehouses including researching addressing discrepancies. Initiated cycle count requests reconciliation 4 warehouses. Organized managed year-end physical inventory count, analysis, reconciliation onsite warehouse. Analyzed reconciled physical inventory data three 3 PL locations. Company Name City State Inventory Control Manager 01/2008 01/2010 Became expert user handled rollout training new ERP system (Syspro). Trouble shot new systems propelled efficiency gains significant time- cost-savings. Handled purchasing receiving raw semi-finished material, tools, supplies services necessary manufacturing. Post take over, rebuilt trust vendors suppliers, repairing damaged relationships ensuring timely, correct payments goods/services received saving company late fees COD costs. Continuously renegotiated payment terms suppliers/vendors resulting improved cash flow helped facilitate company's return profitability. Updated computer files ensure accuracy inventory levels. Processed work completion dates; compiling progress work reports analyzing costs. Reported slow moving inventory initiated actions reduce effective inventory. Conducted cycle year-end physical inventory counts. Successfully handled responsibilities included inventory, purchasing work order. Company Name City State Accounting Manager 01/1995 01/2008 Prepared relevant documentation submitted data auditors corporate takeover 2008. Designed generated monthly Ad Hoc analytical reports. Analyzed cost control, providing timely frequent financial information supported corporate goals objectives. Prepared monthly general ledger entries, reconcile G/L accounts subsidiary journals worksheets posted monthly G/L journal entries. Posted month end sale tax entries state sales tax worksheet; reconciled month end balance G/L resolving differences. Managed payroll function outsourced ADP. Recorded tracked receipts disbursements. Reconciled bank credit card statements. Preparation monthly, quarterly annual financial statements; working closely external accounting firm. Maintained oversaw human resource activities including annual health insurance negotiations. Defined, developed streamlined company's processes. Maintained MAS90 database assure accuracy furnished manufacturing reports praised accuracy, user-friendliness timeliness. Company Name City State Full Charge Bookkeeper 01/1993 01/1995 Education Training B.S Business Administration Accounting Montclair State College Business Administration Accounting Skills accounting, general accounting, accruals, ADP, Ad, balance, budget, business process improvement, cash flow, closing, cost control, credit, customer service, database, debit, documentation, ERP, financial, financial statements, general ledger, human resource, insurance, Inventory, inventory levels, logistics, MAS90, Excel, Microsoft Office, Outlook, Word, negotiations, payroll, PL, processes, progress, purchasing, receiving, repairing, researching, SAGE, sales, spreadsheet, tax, year-end",ACCOUNTANT
"DIGITAL MARKETING SPECIALIST Highlights Strong Digital Marketing experience using Social Media platforms Proficient following programs, tools, applications: Slack, Google Analytics, AdWords, Site Catalyst Omniture Adobe Analytics, Microsoft Excel Word Apple Pages Numbers, Adobe Creative (Photoshop, Lightroom, Illustrator) Final Cut Pro, Avid, Mail Chimp, Constant Contact, Work Zone, Mind Jet, Salesforce, GitLab, GitHub, CVS, WordPress, Dreamweaver Experience Company Name January 2014 Current Digital Marketing Specialist City State Strategic Management: Use expertise interpret e-commerce merchant objectives, data insights, digital marketing requirements digital plans. Push thinking customer/merchant projects integrate search marketing broader digital marketing channel performance advanced acquisition lead generation initiatives. Applies analytic technical skills problem solve iterate campaigns. Observes follows e-commerce technology trends resources emerge marketplace. Analyzes interprets raw data points uncover new business opportunities. Interprets charts, spreadsheets presentations create marketing opportunities. Identifies needs opportunities develops action plans address. Able think strategically tactically. Developers appropriate project plans timelines, coordinates negotiates project plans team members departments. Ensures project completion, accuracy frequently updating senior management project progression. Digital Operations: Identifies process improvements across planning account management goal optimize business operations. Working independently minimum supervision, demonstrates digital expertise guiding users best practices teaching leverage systems functionalities effort introduce business efficiencies. Designs content, architecture, layout facilitate responsive site ensuring site optimized cross-platform cross-browser compatible customer feedback experience subject matter experts (SMEs). Possesses strong organizational time management skills, driving tasks completion. Develops demand generation strategy manages marketing programs drive demand cross border products. Digital Agility: Excels collaborative environment coming ideas, contributing conversation quick-thinking solutions. Builds solid, effective working relationship others. Facilitates participates group interactions adding brainstorming building ideas. Relates individuals nurtures talent central effectively working together. Constructively works stress pressure faced high workloads deadlines. Able adjust readily change adapt needed. Ability express ideas clearly convey necessary information interacts effectively levels management. Maintains positive attitude face criticism, rejection, failure. Service market intelligence expert cross border audience competition. And sense humor helps make collaboration fun. Provides subject matter expertise usability FedEx.com style guide adherence across websites web applications. Email Marketing Automation: Codes manages email marketing marketing automation programs including set-up, scheduling, testing, tagging deployment one-time, recurring, triggered campaigns. Troubleshoots technical issues related integration, templates, list segmentation, lead scoring grading aspects marketing automation execution, required. Recognizes attends important details accuracy efficiency. Tools Programs: Bronto Software, Dreamweaver, Sublime Text. Search Engine Marketing: Perform keyword research use on-page search engine optimization (SEO). Research analyze competitors develop implement link-building strategies. Collaborate development teams ensure PPC SEO best practices followed. Perform analysis SEO strategy site keywords, conversions, performance, traffic, target goals improve conversion rates. Tools Programs: Adobe Analytics (Omniture Site Catalyst), Google Analytics, ObservePoint, New Relic Google AdWords. Digital PR: Identifies opportunities digital marketing PR efforts highlighting editorial, product, brand stories. Creating content marketing initiatives strategic alliance merchants global efforts. Great networking skills confidence coordinate key business stakeholders. Go-To-Market Sales: Creates collateral sales force, go-to-market messaging, positioning, competitive differentiation. Develops sales tools support selling process. Plans launch new products releases, product version updates, managers cross-functional implementation plan across teams. Analysis Insights: Conduct reporting detailed analyses understand performance marketing, user experience, content. Evaluate campaign progress bottom-line impact, ROI, customer insights lead optimization recommendations iterative improvements. Monitor speed applications increase digital user experience (DUX) tools professional practices ObservePoint, A/B Testing, Usertesting.com, New Relic. Manage website updates site skeleton along maintaining brand continuity throughout digital web pages analytic tools customer interaction Adobe Analytics (Omniture Site Catalyst), Dreamweaver (HTML), Parallel, Tortoise, New Relic, Adobe Experience Manager (AEM), Sketch. Previously used CMS Wordpress. Analyze campaign sales data enable informed marketing decisions. Assimilates research data variety sources, analyze, recommend appropriate courses action take. Analyzes resolves complex issues problems sound timely fashion. Able prepare analyze appropriate reports business correspondence. Company Name January 2014 Marketing Innovative Partnership Manager City State Created resources educated teachers, prospective students, parents value opportunities, exposure, experience, high tech education Ringling College provides students alumni help advance careers. Gathered analyzed data competitor activity; student demographics, preferences. Designed surveys opinion polls incoming current students. Produced multimedia presentations combining still images, sound, text, video animations award show. Company Name January 2013 January 2014 Marketing Director City State Proposed implemented new procedure pricing tiers sponsorship increased involvement 5% previous years. Conceived executed marketing strategies programs increase profitability new existing products services. Planned, directed, implemented Sarasota Film Festival's marketing communication activities. Created marketing plan 2014 Festival increasing Box Office Opening Sales record breaking 16%. Overall event film sales increased 18% previous year. Relied extensive experience judgment plan accomplish goals. Communicated consistent messages across print, radio, TV, digital media. Produced, acted liaison companies produced, advertising, marketing collateral. Company Name January 2009 January 2014 Marketing Consultant Creative Manager Consulted small businesses improve SEO. Managed website, SEO, keywords implemented social media, digital marketing strategies ranking Ashley Photography top searchable photographer Caribbean. Built WordPress blogs coding including website design, developing, executing site redesigns. Developed maintained comprehensive social media strategy defined social media marketing techniques applied increase visibility traffic across brands products. Lead development organization wide social media management standards, policies rules engagement social media. Customized, edited, created digital image art clients. Education University Florida Bachelor Science Certified Professional Photographer (CPP) FedEx ""Rising Star"" teamwork Skills account management, Adobe, Dreamweaver, Photoshop, advertising, Apple, art, Automation, Avid, business correspondence, business operations, charts, CMS, com, competitive, content, conversion, clients, CVS, driving, e-commerce, editorial, Email, senior management, fashion, Film, Final Cut Pro, functional, Google Analytics, HTML, Illustrator, image, layout, Dreamweaver 3, marketing plan, marketing strategies, marketing, market, marketing collateral, marketing communication, Market Sales, messaging, Microsoft Excel, Mail, Office, Word, works, multimedia presentations, networking, optimization, organizational, page, Photography, Photographer, policies, positioning, presentations, PR, pricing, coding, progress, project plans, express, quick, radio, reporting, Research, selling, Sales, scheduling, search engine optimization, Social Media platforms, sound, spreadsheets, stories, strategy, strategic, Strategic Management, supervision, surveys, teaching, teamwork, TV, time management, video, web applications, website design, website, websites, web pages",DIGITAL-MEDIA
"CENTRALIZED ADMINISTRATIVE SUPPORT Summary Determined proactive A dministrative Specialist works sense urgency anticipate needs senior-level executives. Thrives fast paced, dynamic environment. Skills Advanced MS Office Suite knowledge (Excel, Word, Outlook, PowerPoint) Strong aptitude Microsoft Excel including macros pivot tables.Excellent Critical Thinking, Decision Making Communication Skills Responsible time manager Meeting planning Self-directed Meticulous attention detail Understands grammar Resourceful Strong problem solver Experience Centralized Administrative Support Mar 2016 Current Company Name － City State Scheduling appointments, maintaining calendars, managing email Arrange travel lodging reservations Arrange meetings include: communication preparation, equipment, etc. Order supplies equipment leaders Follow protocol handling confidential sensitive information Run dashboard summary reports Sales Leader (e.g., territory data reports) Complete Marketplace Compliance process field marketing promotions Sales Leader. Data Entry Clerk Oct 2015 Dec 2015 Company Name － City State Verified information computer system up-to-date accurate. Identified resolved system account issues. Used great attention details skills provide quick accurate labor long-term assignment Maintained data entry requirements following data program techniques procedures. Tutor Counselor Jun 2015 Jul 2015 Company Name － City State Used great attention details skills provide quick accurate labor long-term assignment Maintained data entry requirements following data program techniques procedures. Created timeline goals complete assignments Verified information computer system up-to-date accurate. Executive Assistant/Special Events Aug 2006 May 2015 Company Name － City State Responsible direct customer service, worksite direction, food preparation serving, creative direction catering company servicing diverse clientele broad range events high guest counts (including mayoral inaugurations, class family reunions, weddings, retirement parties, etc.) Executive assistance: Worked closely business owner managing events calendars, handle scheduling/ booking, directing team owner's absence, addressing customer concerns, tracking employees hours, etc. Worksite assistance: Assisted setup special event locations, loading unloading equipment supplies, establishing food stations “behind-the-scenes” prep areas, setting guest areas tables. Education Training Health Education General Science 2015 Jackson State University － City State Health Education General Science Skills Software: Salesforce.com, Desktop Publishing Software: Photoshop, Illustrator, Scheduling appointments, Addressing customer concerns, special events, sales, arranging travel, tutoring Interests Community service, Networking organization events Activities Honors 2015 Magna cum laude graduate, Dean's List Scholar, Phi Kappa Phi Honor Society, Golden Key International Honour Society",AUTOMOBILE
"PROGRAM ADMINISTRATOR Executive Summary Results-focused management professional offering 15 years progressive leadership experience. Transforms high-potential staff outstanding leaders demonstrate creativity savvy critical financial operational success. Professional Experience Program Administrator January 2013 January 2015 Company Name － City State Impart support Program Management team Coordinated Program Managers. Corresponds customers, Managed difficult sensitive issues. Manage difficult sensitive issue Interpreted technical information easy manner carried data input; Aid Program Managers develop cost baselines outlined Memorandum Agreement. Administer program personnel implemented disciplinary measures; Outline program information opportunities computed grant budget cuff accounts; Plan, organize, assign, direct, review evaluate work assigned staff; Motivate evaluate staff provide training professional development; Implement goals, objectives, policies, procedures, work standards internal controls; Plan, organize implement multi-faceted senior programs activities; Identifying community senior citizen needs recommending alternative enhanced programs; Exercising sound independent judgment within general policy guidelines; Prepare clear, concise complete reports written correspondence; Establish maintain effective working relationships contacted course work. CBS Banking Representative January 2012 January 2014 Company Name － City State Provided excellent communication skills verbal written, including ability listen explain complex subjects convey solutions calm clear manner clients Used excellent analytical skills superior level attention detail order adhere stringent bank policies, procedures guidelines clients internal representatives Provided positive attitude, enthusiasm, professionalism strong work ethic high level integrity ethics clients team members daily bases Collaborated relational work style proven success team environment Provided intermediate advanced technical skills ability utilize 5 open programs one time, including Windows, internet researching, database systems, email Used basic math skills including addition, subtraction, multiplication division, along intermediate data entry/typing skills daily; Provided multi-tasking skills, including limited to, speaking customers phone, assessing needs, researching information computer, documenting information, one time. Assistant Social Services Coordinator January 2009 January 2012 Company Name － City State Assisted providing expertise implementing quality control measures service delivery meet Head Start performance standards, federal state regulations agency outcomes; Supervised Early Head Start Family Support Specialists; oversee monitor day day services provided infants, toddlers, pregnant women families; Coordinated Medical Wellness Coordinator assure screenings, assessments home visits completed; Worked closely Home base/Family Partnership Coordinator provide services families EHS enrolled home based/combination program option; Participate/facilitate/coordinate pregnant women educational meetings conjunction Home base/Family Partnership Coordinator help build collaborations community partners recruitment children families; Submitted weekly/monthly reports Coordinator regarding findings center level: quality service delivery, compliance non-compliance issues, staffing needs/concerns, etc.; Assisted Coordinator establish community linkages maximize resources benefit Head Start Early Head start families contribute attaining agency in-kind goal participated EHS transition processes; Assist preparation PIR (program information report) yearly needed. Director January 2006 January 2009 Company Name － City State Served Director program implemented new programs services involving children. Supervised total 38 staff members; 16 certified licensed therapists performed ongoing services families/children developmental disabilities Indiana First Steps, 22 staff members operated performed programs services families children;. Wrote proposal organized first before/after school program Danville's Community Schools;. Managed prepared annual department budget, semi-monthly payroll fiscal concerns. Education Masters Degree Public Administration High Point University － City State Public Administration Bachelor Science Human Development Family Studies Indiana University － City State Human Development Family Studies Family Life Educator Certification Senior Services Group Facilitator Certification Adult Basic Education/GED Consultant Additional Information VOLUNTEER EXPERIENCE Facilitate 55+ Growth Group monthly New Direction Christian Church, 2013-2015 Serve board member Not Believers Like Us Faith-Based Organization Domestic Violence Among Christians, 2010-2013 Organized provided event logistics Annual Kids Fair Danville, IN 2007-2009 Assisted coordinating summer event banquet facilities Charles T. Myers Golf Outing At-Risk-Youth Charlotte, NC Convention Visitors Bureau, 2004 2005 Board Member, Healthy Start Girls Group, 2003-2005 Board Member, Community Action Agency, 2001-2003 Volunteer YWCA Annual Girls Sports Camp, 2001-2004 Volunteer Greensboro Volunteer Center Annual Human Race Walk, 2000-2005 Skills analytical skills, attention detail, budgets, excellent communication, concise, Consultant, clients, data entry, database, delivery, Educator, Excel, Microsoft Office, PowerPoint, Windows, Word, multi-tasking,processes, proposal, speaking, quality, quality control, recruitment, researching, staffing, phone, typing skills, excellent oral/written skills",BANKING
"ENGINEERING SYSTEMS INSTALLER Summary Seasoned Information Technology professional 7 plus years experience working various industries. Excellent knowledge computer hardware, software, peripherals, central processing units, network administration, servers, network routers, Microsoft applications, technology support specialist, Windows OS, Windows Server, Mac OS, Managing, QA testing, client support, help desk. Also highly experienced procedures installing, configuring, upgrading, troubleshooting repairing applicable software, hardware peripherals. Excellent communication interpersonal skills. Professional work ethic, strong attention detail ability produce top quality results deadline driven environments. Objectives To secure specialist, desktop support, network administration, database administrator, technical support specialist related position growing organization Microsoft certification, technical aptitude, networking, windows Mac os, apple android IOS, web development, application development, Linux, Microsoft applications, managing, testing, client support, help desk, technical support, troubleshooting, leadership skills,. To benefit I work well myself. By combining synergies, I believe I great value company. Highlights Microsoft Applications (Word, Excel, PowerPoint, Access, Exchange, InfoPath, Lync, Onenote, Outlook, Project, Publisher, Sharepoint(s), Visual Studios, ETC): Expert Network Security (not certified/in process): Expert Networking: Expert PC hardware software installation, configuration, troubleshooting: Expert Remote Desktop Help Desk Management software: Expert Verbal Communication: Expert Technical Support: Expert Team Leadership: Expert Programming Languages: Expert On-call tech support: Expert Windows Mac OS: Expert Wiring/Wire Spicing: Cat3, Cat5, Cat5e, Coaxial Expert Management: Expert VoIP, TCP/IP, IPSec, ATM, SS7, IPX, DNS, BIND, DHCP, HSRP LAN/WAN architecture: Expert Application Development:: Expert Voice Over IP Telephone: Expert Inventory Management: Expert Experience Engineering Systems Installer August 2006 January 2013 City State Worked Microsoft Applications (Word, Excel, PowerPoint, Access, Exchange, InfoPath, Lync, Onenote, Outlook, Project, Publisher, Sharepoint(s), Visual Studios, ETC). Authored procedure entering inspection results computer database. Maintain, inspect, tested, tested computer hardware components needed. Installed, configured, upgraded, troubleshoot repaired applicable software, hardware. Forward hardware software issues appropriate level. Diagnose resolve hardware/software connectivity issues. Remote Access client computers. New hire client training. Installed configured various software programs. Worked Windows Applications (Windows 95, Server (2008, 2012), 2000, ME, XP, Vista, 7). Worked Mac OS IOS. User account management. Responsible local/network printers servicing, configuring, repairing. Software App Development. Configured monitored networks ensure performance, health, reliable operation fulfilling business objectives processes. Troubleshoot needed Experience working network routers. Operated Switches, Cisco ASA firewall, Juniper Net-screen, CheckPoint firewall, Enterasys Dragon IDS/IPS. Database managing. Worked alongside team technical analysts technicians PC refresh projects throughout building managed virtual private networks different clients. Redesign network keep changing needs organization. Delivered collaborated design, implementation support network core routing, switching infrastructure, Remote Access, B2B VPN, security services customers Installed Home automation systems, Home surveillance, Custom PC's. Oversaw projects, installations, customer completes. Created Project Tickets. Completed wiring Ethernet networks including punch-down blocks/patch panels/CAT 5 6. Installation test devices (chassis-based call controllers, rack-mounted PCs, etc.) telecom equipment racks. Designed deployed company LANs, WANs, wireless networks, including servers, routers, switches, hardware. Experience cloud. Performed server security audits, Performed system backups recovery. Trained help desk Cisco products, WAN, LAN troubleshooting documentation. Ensure network connectivity servers, workstations, telephony equipment, fax machines, network appliances. On-call support. Transferred PCs printers internal external. Delivered product support hardware software related issues. Conducted accurate data entry secure information. On-site Off-site 24/7 customer service. Ability multi-task keeping top quality results Receiving processing NSF checks, credit cards, money orders, ACH checks. Ability work alone, part small team, large tech team includes DBAs, Sys Admins communications collaboration key. Provided 1st level/Tier 1 2ed level/Tier 2 Helpdesk support 3000 internal global end user. 2+ years Human Resources department providing accounting, collaboration, client customer follow-ups, timecard management, disputes services. IT Technician/QA Tester August 2013 September 2014 Company Name － City State Worked almost Microsoft applications (word, excel, powerpoint, access, exchange, InfoPath, Lync, OneNote, outlook, project, publisher, SharePoint(s), visual studios, etc). Wrote reports end shift progress problems occurred shift. Authored procedure entering inspection results computer database. Maintain, inspect, tested computer hardware components software. Worked independently, evaluated customer requirements provided solutions. Installed, configured, upgraded, troubleshoot, repaired applicable software, hardware. Forward software hardware issues appropriately level. Pc, mac, laptop deployment. Diagnose resolve hardware/software connectivity issues. Diagnose Network issues. Remote access client computers. Project ticket management. Worked OS (windows 95, 2000, me, XP, vista, 7, 8, 8.1) Windows Server. Worked Mac OS Linux. Created unlocked users accounts. Tested hardware software pre-alpha, alpha, beta, final stages. Database entry. Web Development (HTML, HTML5, CSS3, Php, MSQL, Java, Java Script). Communicated team clients Provided leadership team. Installation/Service Technician July 2014 Current Company Name Installed, programmed, serviced, repaired home security systems, home surveillance systems, home automation systems. Wire splicing (coaxial, cat5, cat6, rj12). Updating, repairing, replacing, reactivating old alarm systems. Customer support. Technical support. Timecard management. Inventory management. Update customer information. Resolve billing discrepancies. Receiving processing NSF checks, credit cards, money orders, ACH checks. Customer/New hire training. Ensured customer inquiries problem concerns resolved timely matter. Responsible company vehicle given me. Hobbies Interests Freelancing. Web App Development. Tech Support Microsoft Applications Training. Network Administration. Education CompTia Certification (In Progress) Enrolled A+, Cloud+, Network+ ,Security+, Linux+ ITT Tech Electronics Communications Engineering Technology Software Development Baton Rouge Louisiana Enrolled Enrolled Graduate 2018 BACHELOR DEGREE Electronics Communications Engineering Technology Electronics Communications Engineering Technology ASSOCIATE DEGREE Software Development Glen Oaks High School Software Development High School Diploma Microsoft Certification Baton Rouge May 2013 State While attending Glen Oaks High, I enrolled Computer Hardware, Entry Software Development, Microsoft Office Certification Course. These courses improved knowledge Computer Hardware Software Development. Microsoft Office Certification Received Certifications Expert Organized Expert Collaboration Expert Time Card/Management: Expert Accounting: Expert Process Improvements: Advanced Mobile App Development: Expert Analysis: Advanced Network Administration: Advanced Web Development: Advanced PHP, HTML HTML5, Css, Css3, Mysql, java, Php Frameworks, Jquery:: Advanced Sales: Advanced VPN: Advanced Linux: Intermediate Skills A+, account management, Accounting, alpha, Application Development, Microsoft Applications, ATM, automation, B2B, billing, BIND, CAT 5, Cat5, Cisco, Computer Hardware, hardware, credit, Css, CSS3, client, clients, customer service, Customer support, data entry, Database, DHCP, documentation, DNS, Electronics, Ethernet, fax machines, firewall, Help Desk, HTML, HTML5, Human Resources, PHP, IDS, inspection, inspect, Inventory management, IPX, Java, Java Script, Jquery, LANs, LAN, leadership, Team Leadership, Linux, mac, Mac OS, managing, Microsoft, Access, Excel, Exchange, money, Microsoft Office, Outlook, PowerPoint, Publisher, SharePoint, Windows Applications, Windows, 2000, Windows 95,, Word, MSQL, Mysql, NSF, Network Administration, network printers, Network Security, Network, Networking, networks, OS, PC's, PC hardware, printers, processes, Programming, Progress, quality, Receiving, repairing, routers, routing, Sales, servers, Software Development, software installation, SS7, Switches, TCP/IP, Technical support, Tech Support, Software Support, telecom, Telephone, telephony, Troubleshoot, troubleshooting, Verbal Communication, VPN, Vista, Voice Over IP, VoIP, Web Development, WAN, WANs, Windows Server, Wiring",ENGINEERING
"MANAGEMENT AND PROGRAM ANALYSIS Professional Summary Human services degree, ARCOM award successful works budget Administration works Oklahoma National Guard training department, successfully completed passed two administration budget related inspections, Volunteered Oklahoma National Guard family programs, Proficient Microsoft Office include, Excel, Power-point Word/ Typing 45 Words per minute. Experience briefing administrative issues, strategies, solutions. Experience gathering research, searching polices, regulations verbally communicating end results. Ability use extensive budget knowledge mentor train others new field. Organized rebuild Oklahoma Counter drug administration financial records meet National Guard Bureau standards receiving 100% administration 88% finance undergoing evaluation. Ability lead take direction, work well others. https://www.usajobs.gov/ Applicant/Resume/ListResurnes 3/9/2015 https ://www.usajobs.govIApplicant/Resume/ListResumes 3/9/2015 Core Qualifications File/reAnalytical reasoning Budget forecasting expertise Account reconciliation Superior research skills Complex problem solving Effective time management Spreadsheet development Financial Records Processing Oral Written communications Computer proficiency Records Maintencance Experience Management Program Analysis 08/2011 12/2015 Company Name City State Maintain detailed record budgetary transaction annual operation SAO(State Aviation Office) budget Managed accounting operations, accounting close, account reporting reconciliations. Prepared financial regulatory reports required laws, regulations boards directors. Completed monthly, quarterly annual bank reconciliations 11 small companies. Prepared monthly annual expense forecasts, including necessary recommended action required manage costs achieve budget. Restructured analyzed [Software program] improve budget reporting .Revised streamlined inefficient work procedures automation software. Analyzed costs revenues project future trends. 01/2011 08/2011 City State 43,000.00 USO per Year Hours per week: 40 Budget technician (This federal job Analyzes funding Oklahoma National Guard Aviation Flying Hour Program, Counter-Narcotics Program, Additional Flight training Periods aid effectiveness identify deficient areas trends. Independently assigned undertakes projects involves surveys, comparisons studies current past operations. Reviews, evaluates analyzes obligations expenditures. Prepares aviation summaries reports submitted subordinate AASF's. Summarizes interprets significant data collected relates data aviation plans, standards, actions; identifies analyzes deficiencies resource consumption, training, workload scheduling, evaluates deviations standards, plans estimates determine cause impact aviation mission. Advises management manpower authorizations, based analytical statistical studies, appear unbalanced. Identifies validates manning required support mission assigned organization use various forecasting statistical techniques. Evaluate changes aviation operation plan programs affect FHP training capability forecast. Based upon higher guidance develop annual budget aviation program. Reviews prior current budgets/funding trends, complies funding projections prepares funding recommendations. Anticipates requirements aviation funds reviewing execution plans recommends appropriate action reprogramming funds one project facility another correct funds shortage. Develops annual training budget data training programs. Provides cost analysis unit school proposals Synthetic Flight Training Simulator Program. Forecast budgetary requirements support centralized/specialized aviation training programs areas ammunition, Parts, Oil, Lubrication, repair parts, flying hours personnel requirements. Knowledge analytical evaluative techniques analyze program elements aviation program terms capabilities requirements. Knowledge administrative regulations operating procedures identify, analyze provide recommendations improving aviation methods procedures. Proficient ARMY computer programs AFCOS, SAP financial system, STANFINS, Defense Travel System well Excel word. Supervisor: Clifton Barger (405-228-5473) Okay contact Supervisor: Yes. 10/2007 01/2011 Company Name City State Series: 0561 Pay Plan: GS 43,000.00 USO per Year Hours per week: 40. Budget assistant (This federal job Objective Budget assistant developing procedures administrative processes concerning preparation execution Oklahoma National Guard Mobilization Training budgets totaling $100 million dollars accurately timely analyzing evaluating budget ensuring achievement department priorities mission objectives met. My office duties consisted limited to: Reviewing fund requests, monitoring budget account balances, Monitor outstanding obligations, validate obligations. Conduct monthly reviews unliqudated obligations, computes consolidates statistics current following fiscal year, supplemental budget requirements periodic special activities arising budget completed. Reviews pay action documents accuracy, authority, completeness, conformity regulatory statutory requirements. Verify accuracy agreement payroll totals accounting controls reconciles differences. Developed budget estimates include Mid-Year review assigned accounts based experience performance factors historical data. Monitored fund request ensure account balances exceed annual funding. Allocations. System knowledge SIDPERS, AFCOS, GFEBS, FTSMCS, DTS, Microsoft Office include Power point, word, excel. Supervisor: Bobby Yandell (405-228-). Education Bachelor's Degree Human Services 01/2010 University phoenix City State United States GPA: GPA: 3.4 GPA: 3.4 Credits Earned: 120.00 Human Services Aviation Operation Specialist 06/13 GFEBS (SAP) Courses 01/11 36B Financial Management 3/10 Activity Managers/Budget Analyst Course 12/09 Microsoft Office 05/07 Microsoft Excel 05/07 AFCOS advance course 04/06 11/09 Languages Languge_ English Additional Information Affiliations: Oklahoma National Guard Soldier/ES Oklahoma National Guard Employee appreciation President A_m_er_ic_an Comptroller Division Member Name Skills accounting, administrative, administrative duties, Analyst, Army, budgets, Budget, conferences, cost analysis, Credit, DTS, staff training, English, financial, Financial Management 3, forecasting, forms, Funds, Letters, managing, meetings, Microsoft Excel, Excel, Microsoft Office, office 3, office, Power point, Word, Oil, organizing, payroll, personnel, police, policies, processes, proposals, maintain records, Safety, SAP, scheduling, statistics, Supervisor, surveys, Technician, answering phones, Phone, training programs, Type, typing",AVIATION
"SENIOR COMMERCIAL BUSINESS BANKING RELATIONSHIP MANAGER, VP Professional Summary To maximize exceptional management, retail, business banking analytical talent, capacity presents sales development project management opportunities. Professional Highlights Business Management Cash Flow Conversation Certified Treasury Management Business Banking Training Account Manager Business Finance CCM Training Principals Banking Laws Banking Operations Management Sales Goal Achiever SBA Achiever Customer Service Advocate Managing/Communications Leadership Training Creative Problem Solving Team Building Mentoring Coaching Staff Retail Commercial Banking Efficiency Maximization, Process Improvement Strategic Planning Marketing Development Relationship Growth Business Banking Teller Certification Trainer PNC Accel College Day Recruiter Presenter Accomplishments Reduced Bank costs 11% increased corporate client retention 1st 2nd quarter. Developed internal prices improvement well external service enhancements improve client satisfaction. Exceeded Treasury Management Goals quarter 115% 129% 2013 Million Revenue Credit Goal Achiever Managed supported 16 branches Montgomery County Exceeded loan gaol 50% managing portfolio 100 clients Exceeded branch deposit profitability goals 46% Completed facilitated bank proposals presentations Experience 06/2016 Current Senior Commercial Business Banking Relationship Manager, VP Company Name － City State Responsible generating managing profitable loans deposit portfolios non- interest income businesses annual sales $1MM- $50MM developing retaining long term profitable client relationships. Responsible management assigned portfolio business mixed household accounts. Responsible generating new fee based revenue credit non credit ancillary product sales, include capital market products. I work commercial businesses annual revenue $1MM include Dealer Finance/Commercial Lending. I responsible Mont- gomery County DC Market/Region profitability, quality growth assigned loan portfolio. I service commercial business client relationships, including pro- cessing credit requests. Also responsible retaining strengthening current relationships developing new business prospecting, Centers Influence, client referrals. Assessing using creativity provide credit solutions bank clients. Participates civic, business community affairs, county associations groups solicit develop new consumer small business households branch. Responsible loan performance within branch pertaining growth profitability. I also work business partners drive cross-sales referrals proactively serve needs clients expand- ing relationship growing overall portfolio. Meeting exceeding sales goals lending,,deposits, revenue growth, profitability, client acquisition. 06/2013 05/2016 Sr. Business Banking Treasury Management Officer, Vice President Senior Business Banker Company Name － City State A dual role combined Treasury Management well Business Banking duties Responsible sale Treasury Management services well maintaining existing businesses within GWA Region, creating presentations businesses located within region Treasury Management products well developing, creating implementing training, coaching development Business Bankers, Tellers Financial Sales Consultants regarding sale Treasury Management services. Implementing calling program new business clients prospects offer new Treasury Management products, partner internal partners uncover new opportunities include; wealth, merchant services products offered PNC Bank. Responsible analyzing market conditions, trends related factors services. 10/2010 06/2013 Commercial Business Banking Relationship Manager, Assistant Vice President Company Name － City State Responsible generation management profitable loan deposit portfolio non-interest income businesses annual sales $1MM- $25MM development retention long term, profitable client relationships. Responsible management assigned portfolio business mixed household accounts. Retained strengthened current relationships actively developed new business prospecting, Centers Influence, client referrals partnering internal partners cross sell opportunities. Responsible assessing creative providing credit solutions bank clients. Successful meeting exceeding sales goals deposits, loans, revenue growth, profitability, client acquisition, also worked internal partners drive cross-sales referrals deposit opportunities well merchant services, lending, treasury management workplace banking 07/2005 10/2010 Senior Business Development Officer Company Name － City State Identified sold TFCJ benefits Select Employee Groups Anne Arundel, Prince Georges Howard County. Developed strategic marketing plans, conducted on- site presentations employer employees, created written proposals negotiated proposed interest prospective Companies. Partnered branch uncover new business opportunities credit union, coaching, mentoring providing leader- ship branch branch staff managing goal setting, reviews, training staffing. Assisted preparation business develops annual budget also managing developing 50% regions new business. 09/2001 Branch Platform Banker Company Name － City State Proactively initiaed, developed managed long term profitable banking relationships also managing branch operational needs pertained employee management, compli- ance risk, ATM cash management needs. Working retail business clients develop deposit growth increasing fee income bank. 09/1995 08/2001 Cash Management Analyst/Cash Management Officer Company Name － City State Developed implemented Cash Management products Commercial Real Estate Business Banking segment, assisting management large corporate clients sale cash management products. Responsible developing new cash management clients retaining existing client relationships. Responsible viewing cash man- agement transactions, compliance reports analyzing monthly analysis statements also monitoring cash flow clients using excel spreadsheet. Managed cash management products developing strategic pricing goal strategy. Cash Management Officer, Assistant Vice President Company Name － City State Produced executed various cash management solutions business clients Maryland DC Regions. Responsible sale Cash Management services well maintaining existing businesses within market. Preparing sales presentations, proposals, resolving client issues, managing new small business development negotiating cash management pricing. Worked business clients implement ATM's, monitoring cash requests, ATM usage specific business locations. Reduced Bank costs 12% Completed 50 presentations proposals. Education University Phoenix Fairleigh Dickinson University － City State 05/2000 B.S Business Management Business Management Principals Banking/Laws Banking Management Relationship Operations/ Retail Banking/ Business Banking 2018 Business UMUC － City State USA Leadership Professional Affliations Howard County Academy Finance Board Board Member 2010 Howard County Advisory Board Board Member 2010 Certified Business Women's Network Women Business Advocate 2010 Howard County Chamber Commerce 2010 Montgomery County Chamber Commerce 2012 Ambassador Junior Achievement Program 2008 The Ray Lewis Foundation Finance Chairperson 2003 Baltimore 1000 Financial Seminar Leader 2016 Technical Skills Sales Force, Sales Prism, Ncino, Oracle, Genesis Customer Relationship Management System, Client Product Implementation System (CPI), Siebel Systems, Act System, AS 400, Microsoft Office XP; Excel, PowerPoint, MS Access 2.0, Microsoft Outlook, IBM IS Series, Lotus Notes 4.1, Boss, Fast, AFS, CAPS, Vector 5, Maxaar System, Word Perfect 5.0 5.1, Apollo System, Display Write, Office Writer 6.1 6.2, Facts, Branch Suite, Base 2000, Bank Pro, Hogan System, Host System, Symitar, SEG Manager, Banker insight, Metavante Check System. CRT Computer, AT&T Encore telephone system, IBM Compatible PC, PBX, Cash Register, Percs System, AFS System Rolm Switchboard.",BANKING
"DIGITAL PREMEDIA SPECIALIST Summary Highly creative multi-talented Graphic Designer ten years print packaging design, advertising, marketing brand development. Highlights Adobe Creative Suite (Photoshop, Illustrator, InDesign, Dreamweaver, Fireworks Flash, Acrobat Distiller) Esko Automation Engine Print Workflow Management System Word processing, presentation tools within Microsoft Office Suite applications (Word, Excel, Access, PowerPoint) Familiar commercial printing four color spot printing processes pre-press file preparation fundamentals design, preflight, proofing, typesetting, ink densities, color separation, color calibration, trapping, screen angle application, cutbacks etc. Digital photography image manipulation color correction different formats (tiff, jpeg, eps, png etc) screen print output. Project tracking, collaboration document control management software SAP, Lotus Notes SharePoint. Ability troubleshoot hardware/software problems Mac/Windows environment. Network management: Setting up, creating assigning user accounts. Maintaining file hierarchy updating digital asset database server. Experience 05/2015 Current DIGITAL PREMEDIA SPECIALIST Company Name Utilizing Graphics production software develop press ready files commercial printing environment company specializes digital, lithographic (offset) flexographic printing, daily output 30 million label impressions different substrates nation's foremost consumer packaged goods brands including private labels, manufacturer store branded packaging. Conducting preflight checks inbound customer files establish meet Gamse's minimum standards reproduction, government regulations brand manufacturer guidelines. Planning guiding customer press check tours within plant insure project components place issues may arise press taken care timely manner. Working collaboration business leadership facilitate needs customers vendors educating Gamse's capabilities, helping identify suitable printing methods projects. Collaborating press room staff improve customer deliverables finding ways reduce wastage materials production, researching testing alternative substrates overall process improvement better documenting key issues lessons learned individual projects maintaining superior product quality reduced cost company. Maintaining digital asset mechanical artwork database working harmonize numerous print workflows reducing and/or eliminating redundancies within system. 03/2014 03/2015 TRANSLATION LOCALIZATION SPECIALIST Company Name Products, Equipment Services Working team Graphics Labeling Specialists, Technical Writers Software Developers, facilitate translation training publications, including user's manuals, medical reagents package inserts medical instrumentation software localization BD's Label Design Development department European, Middle Eastern, Asian African markets comprise total 30 different languages. Managing $2 million plus translation software localization budget BD's Label Design Development department insuring projects delivered time within estimated cost. Working outside translation print vendors find lean cost effective ways submitting projects, translation resource management submission deliverables project closeout. Training new hires contractors best practices creating multilingual documents. Leading team effort geared towards modernizing improving departmental workflow, project management electronic asset management systems Becton Dickinson. 10/2006 03/2014 Company Name Preparing customer art files consumer food packaging disposable foodservice products Solo Cup's commercial print specifications paper, plastic foam substrates using high volume graphics department annual output 15,000 20,000 projects. Developing simplified template die lines using information derived complex package engineering drawings. Providing creative expertise Solo Cup's Marketing department point sale retail advertising packaging projects national brands like Wal-Mart, Target, Wendy's, Starbucks Pepsi Co. among others. Performing preflight check inbound customer art files proofreading outbound artwork. Lead Graphics liaison technical lead charge implementing Pepsi Co. disposable cup global technical standards Solo Cup Company print production plants. Heading team charged process improvement training, developing growing comprehensive digital online Standard Operating Procedures resource database. 11/2003 10/2006 Company Name － City State Helped establish Antwerpen's in-house advertising marketing department responsible conceptualizing print electronic ad campaigns Antwerpen Automotive Group's eleven brands, part multi-million dollar, local regional advertising initiative. Helped formulate marketing strategies targeted advertising monitoring weekly retail sales. Assisted creating print proposals electronic presentations targeted towards major automakers new business initiatives. Oversaw web team tasked updating franchise websites adding modern features online shopping assistant improving visibility Search Engine Optimization. Pioneered team responsible design, development integration corporate brand identity projects Antwerpen Automotive Group popularizing hugely successful 'Jack Says Yes' campaign annual Antwerpen Hyundai 1000 Challenge, geared towards selling 1,000 Hyundai vehicles 30 days. Coordinated advertising projects freelance designers, commercial printers, media houses vendors. Education Bachelor Arts Graphic Design/Advertising Mimar Sinan University － City Turkey Graphic Design/Advertising Accomplishments Project Management Professional Training: Traditional AGILE. A DAY IN THE LIFE"" Baltimore Design Conference Founder/Committee Member. Certified Internet Webmaster HTML, CSS, JavaScript, FTP, web server administration networking fundamentals. Languages Fluent written verbal Turkish Swahili. Skills Adobe Creative Suite, Acrobat, Dreamweaver, Photoshop, ad, advertising, art, asset management, Automation, Automotive, brand identity, budget, calibration, color, hardware, database, Digital photography, features, Fireworks, Flash, freelance, government regulations, Graphics, Illustrator, image, InDesign, ink, Lotus Notes, Mac, Managing, marketing strategies, marketing, materials, mechanical, Access, Excel, Microsoft Office Suite, PowerPoint, SharePoint, Windows, Word, Network management, packaging, pre-press, presentations, press, print production, printers, processes, process improvement, Project Management, proofing, proofreading, proposals, publications, quality, researching, retail, retail sales, selling 1, Sales, SAP, Search Engine Optimization, Software Developers, translation, troubleshoot, Turkish, typesetting, websites, Word processing, Workflow, written",DIGITAL-MEDIA
"SENIOR NETWORK SECURITY ENGINEER https://www.linkedin.com/in/dilip-nr/ Professional Summary Overall 7+ years experience Network Security Engineering includes strong hands-on experience Palo Alto Firewalls, Cisco ASA Firewalls, Check Point Firewalls along comprehensive working knowledge Load Balancers, Wireless networking, VMware Data center management. Areas expertise include designing manageable networks, Threat prevention Management, routing, switching, troubleshooting network performance issues documentation. Overall 7+ years experience Network Security Engineering includes strong hands-on experience Palo Alto Firewalls, Cisco ASA Firewalls, Check Point Firewalls along comprehensive working knowledge Load Balancers, Wireless networking, VMware Data center management. Areas expertise include designing manageable networks, Threat prevention Management, routing, switching, troubleshooting network performance issues documentation. Skills EIGRP, OSPF, BGP, Route Redistribution, ACLs, Policy based routing, NAT, PAT. Switching: HSRP, VRRP, GLBP VLANs, VTP, Link aggregation (LACP, PAGP), STP, PVST+. Firewalls: Palo Alto, Cisco ASA, Check Point. Routers: Cisco Routers (7600, 7200, Catalyst 6500, Nexus 7000, ASR 12000, ASR 9000) Switches: Cisco switches (Nexus 7000 series, 5000 Series, Catalyst 6500 series, 6800 series) Security Concepts: App-ID, User-ID, Wildfire, GlobalProtect, URL filtering, Blue Coat Proxy, PKI, SSL decryption, IKE, IPSec, HIP checks, Site-to-Site VPNs. Load Balancers: F5 BIG-IP (LTM/GTM), Citrix NetScaler. Wireless Networking: Cisco Meraki, Aruba, Clear-pass, Cisco WLAN, Wireless Aps, 802.1X a/b/g/n/ac. Software/Applications: Panorama, Cisco IOS, NX-OS, Smart Dash Board, VMware. Tools: SPLUNK, Solar Winds, SevOne, Wireshark, MS Visio, Lucid Chart, BMC Remedy. Routing: EIGRP, OSPF, BGP, Route Redistribution, ACLs, Policy based routing, NAT, PAT. Switching: HSRP, VRRP, GLBP VLANs, VTP, Link aggregation (LACP, PAGP), STP, PVST+. Risk management processes analysis Firewalls: Palo Alto, Cisco ASA, Check Point. Routers: Cisco Routers (7600, 7200, Catalyst 6500, Nexus 7000, ASR 12000, ASR 9000) Switches: Cisco switches (Nexus 7000 series, 5000 Series, Catalyst 6500 series, 6800 series) Security Concepts: App-ID, User-ID, Wildfire, GlobalProtect, URL filtering, Blue Coat Proxy, PKI, SSL decryption, IKE, IPSec, HIP checks, Site-to-Site VPNs. Load Balancers: F5 BIG-IP (LTM/GTM), Citrix NetScaler. Wireless Networking: Cisco Meraki, Aruba, Clear-pass, Cisco WLAN, Wireless Aps, 802.1X a/b/g/n/ac. Software/Applications: Panorama, Cisco IOS, NX-OS, Smart Dash Board, VMware. Tools: SPLUNK, Solar Winds, SevOne, Wireshark, MS Visio, Lucid Chart, BMC Remedy. Work History Senior Network Security Engineer 01/2017 Current Company Name – City State Worked layer2 switching, VLANs trunking technologies spanning tree protocols. Worked Cisco switches routers including physical cabling, IP addressing Wide Area Network configurations. Performed troubleshooting TCP/IP related problems connectivity issues. Performed troubleshooting resolved Layer2 Layer3 issues. Established network specifications conferring users analysing work flow, access information, designing router administration, interface configuration routing protocols. Established redundancy network evaluating network performance issues including availability, utilization, throughput latency. Created network diagrams documentation design using documentation tools like MS VISIO. Maintained network performance network monitoring analysis, performance tuning escalating support vendors. Network Security Engineer 09/2015 12/2016 Company Name – City State Network Engineer 12/2012 07/2015 Company Name Junior Network Engineer 01/2011 11/2012 Company Name Education Master's Degree Computer Science Wright State University State Computer Science Bachelor's Degree Electronics Communications JNTU Electronics Communications Skills AD, ADS, anti-virus, Antivirus, Aps, basic, BGP, cabling, CLI, Cisco 2, Cisco 3, Cisco IOS, Cisco, Cisco Routers, Citrix, content, encryption, client, decryption, designing, DHCP, Disaster Recovery, documentation, EIGRP, engineering support, ethernet, event management, fast, features, Firewalls, Firewall, Frame-Relay, FTP, Gateways, gateway, GUI, IDS, inspection, IP, LAN, logging, loss prevention, MAC, managing, Access, Mail, Migration, enterprise, NAC, Network Access Control(NAC), Network administration, network servers, network, Networking, Networks, Next, OS, optimization, OSPF, PCI, policies, policy analysis, protocols, Proxy, requirement, router, Routers, Routing, servers, SNMP, SSL, Switches, Cisco switches, TCP/IP, technical support, technical assistance, Technical documentation, Troubleshoot, troubleshooting, upgrades, upgrading, View, VPN, VISIO, VM, web servers, Wide Area Network, WAN, wireless LAN Certifications CCNA CCNP Palo Alto ACE",ARTS
"Summary I many years experience accounting finance including: audit, financial analysis, bank reconciliations, accounts payables/receivables, financial statements, month year end reporting, budgeting Highlights MS Word, PowerPoint, Outlook, Access, Excel (Advanced), Creative Solutions, QuickBooks, Fedielio (Hotels), Sales Tax Express, proprietary accounting software *Over 18 years experience accounting finance including: audit, financial analysis, bank reconciliations, accounts payables/receivables, financial statements, month year end reporting, budgeting Experience Accountant June 2013 Current Company Name － City State Responsible accounting processes 45 clients Perform end-of-period closing processes; prepare financial statements, budgets. Reconcile bank statements, ledger entries journal entries. Balance sheet account analysis Profit loss account review Prepare analyze financial statements various reports. Collection functions accounts receivables payables. Assist budget forecast preparation. Ability manage multiple projects, priorities, deadlines budgets. Working others Team complete client service tasks timely accurately. Review general ledger make correcting journal entries Support month-end year-end close process including reconciliation ledger account Complete submit food sales tax license documentation small businesses. Accountant February 2008 March 2013 Company Name － City Performed bookkeeping, end-of-period closing process, prepared financial statements, budgets. Managed company financial systems budget organized maintained accurateaccounting records. Prepared company accounts tax returns audit. Prepare monthly department allocations related journal entries, needed Prepare publish timely monthly financial statements supporting reports Plans supervises work accounting unit engaged maintenance Complex accounting. records activities related payments invoices Support month-end year-end close process including reconciliation ledger account. Evaluates job performance monitors adjusts work load assignments meet organizational deadlines. Accounting Manager January 2000 January 2007 Company Name － City Journal Entries including maintenance recurring journal entries allocations. Account reconciliation analysis: Prepaid Expenses, Deposits, Accrued Expenses, Investments, Capital Leases, Members Equity, Inter-company balances. Journal Entries including maintenance recurring journal entries allocations. Management supervision general accounting, intercompany accounting, payroll accounting personnel including assigned supervisors, senior accountants staff accountants well external resources utilized projects needed basis. Report breakeven points products. Report margins product division. Planning collecting data determine costs business activity raw material purchases, inventory labor. Calculating job orders. Staff Accountant Finance manager January 1996 January 2000 Company Name － City Ensure accurate timely monthly, quarterly year end close. Prepares working papers coordinate audit activity Provide guidance accounting processes including billing, A/R, A/P, GL. Fixed Assets Revenue/Expense recognition Controller daily banking requirements. Supports budget forecasting activities. Provide training new existing staff needed. Education Anticipate Degree Accounting Summer 2016 Master Accountancy － City State USA GPA: GPA: 3.48 GPA: 3.48 Bachelor AccountancyAl TurathUniversityIraq June1998 Bachelor Accountancy Degree July 2010 Evaluation Stockholm University Sweden Certificate Business AdministrationSvenskabörsrumInstituteSweden April 2011 Master Accountancy Walsh College － City State Languages Strong communication skills including fluency English, Arabic, Swedish Skills Account reconciliation, accounting, general accounting, accounting software, accounts payables, accounts receivables, A/P, Arabic, Balance sheet, bank reconciliations, banking, billing, bookkeeping, budgeting, budgets, budget, closing, Strong communication skills, Controller, client, clients, documentation, English, Equity, finance, financial, financial analysis, analyze financial statements, financial statements, prepare financial statements, Fixed Assets, forecasting, general ledger, GL, inventory, Investments, ledger, market, Access, Excel, Outlook, PowerPoint, MS Word, monitors, organizational, payables, payroll, personnel, problem solving, processes, Profit, Profit loss account, Public Accounting, Express, QuickBooks, reporting, Sales, supervision, Swedish, Tax, tax returns, year-end",ACCOUNTANT
"PUBLIC RELATIONS MANAGER Summary Interpersonal skills, public relations.... blabla Experience Public Relations Manager May 2009 Mar 2012 Company Name － City State Organizing events employees (celebrations, trainings, meetings) Promoting Internships Internal External communication Officer La Poste regional Direction Marseille, June December 2008 Organizing events employees (celebrations, trainings, meetings) Promoting organization development strategy among employees contribute maintaining good level satisfaction work Promote new services offered La Poste important clients region Constantly animate intranet, articles business illustrating good practices employees month Writing articles journal Jourpost, press releases regarding projetcs hand, sales pitches aimed heads departments organization leading strategy order inform team. Public Relations Officer May 2007 Jul 2015 Company Name － City State Contribute organize annual fair event PAPIER 2007 (find artists, catering, spot) Promote AGAC order find sponsors support Association annual recurrent fair event Papier Suggest marketing strategy plan appeal private well public donators Photography Assistant photo gallery Paris Match, Hachette Filipacchi Medias, Paris January May 2005: Manage archives photos, Analyse new photographs bought rejected, Communicate photographers. Promoting Kedge-Business school (previously Euromed-Marseille) June 2004: Communicate future students, Organize interviews order, Provide assistance jury, Manage supply stocks event and, Participate tours city. Project Manager Gestion Lastchance May July 2007. Relevant coursework: Consumer behaviour Marketing communications Marketing management Advertising campaign management Change management Intern Communication. Regional Communication Manager Feb 2013 Feb 2014 Company Name － City State Develop follow executive communication strategy Chambers Press Relations (advertising campaigns, press kits, press releases) Events (speech writing, managing service providers, Drafting corporate executive communication media (support local Chambers providing proven tools, leaflets, posters created regionally) Define graphic agency new signature CRMA PACA roll Chambers. Education Bachelor Science Marketing Communications East Tennesse State University － City State Master Science Communication 2008 IAE d'Aix-en-Provence － City France Master Science Change management (human ressources) IAE d'Aix-en-Provence － City France GPA: GPA: 3.7 GPA: 4.00 Bachelor Science Marketing 2006 Kedge Business School － City France Cambridge Advanced Certificate English obtained 2001. Cambridge First Certificate English 2000. Scientific Baccalaureate (General Studies Certification), European (English-speaking) mention, obtained 2003, international high school, Luynes, France. Master 2 en Management de la Communication d'entreprise, 2008/2009 Diplôme d'Université Communication et Management du Changement, IAE d'Aix-en-Provence, Puyricard, France. Bachelor Business Administration Spécialité Marketing Communications 2006/2007 East Tennessee State University － City State USA Spécialité Marketing Communications Diplôme du Programme Cesemed, Euromed Marseille Ecole de Management, Marseille, France. programme franco-américain (double diplôme) Divers Autonomie, Polyvalence Intérêts voyages, lecture, théâtre Permis B Accomplishments Media planning. Media. Academic experiences: American Marketing Association member: AMA one largest marketing organizations world (over 38,000 members worldwide) enables members keep marketing news provide opportunities meet professionals develop skills. http://www.marketingpower.com/my-marketingpower.php Second Life project: developed marketing plan launch product online community. Sales demonstration: professional sales presentation travel bag LANCEL. Advertising campaign project: SWOT analysis McDonalds, Research analyse fast food industry current situation (who competitors. What differentiates us them. Stage industrial growth ?...), Create survey evaluate current situation product advertise: ""Spicy Chicken burger"" McDonalds, determine target market segment, Define brand positioning strategy select appropriate media, Establish financial budget campaign choosing best ways promote product efficiently, Create ads. Languages Fluency English French intermediate level Spanish Skills Projet management, Change management, writing skills",PUBLIC-RELATIONS
"PMC/PSM/ SALES MANAGER/ SALES ASSOCIATE Career Focus Performance Management Consultant than10 years experience planning, developing implementing behavioral operationally focused procedures enable sales productivity Currently r esponsible maximizing performance across Corporate-Owned Retail team Southwest Territory working collaboratively Director Sales Area Managers addressing key issues sales skills, leadership development, performance improvement, retail operations customer engagement territory. I play critical role creating infrastructure enables sustainable, measurable improvement evolving environment constantly working improve internal processes efficiencies within technical systems behavioral procedures associates. Summary Skills Ability clarify nature problem, evaluate alternatives, propose viable solutions determine outcome various options Detail oriented able present information ideas clearly concisely Able review different points view ideas make objective judgments; investigates possible solutions problem Able draw specific conclusions set general observations set specific facts, able synthesize ideas information Maximized efficiency team productivity development collaborative quality initiatives Continually evaluated organizations' skills work performance identify implement improvements Results oriented, customer-focused, respected team builder drives quality productivity initiatives, leads teams business growth operational excellence. Ability translate company strategy specific goals ensure focus delivering results Strong ability quickly understand complex issues identify priorities Focus key points clearly communicated levels leadership Maintain effective cross functional relationship drive program consistency across retail, agent, business channels Analyze business system requirements, mange development specifications create execute detailed test plans, verify bug fixes Analyzed application, system, security errors. Escalated issues developers verified fixes Strong analytical, time management problem-solving skills Professional Experience Company Name City State PMC/PSM/ Sales Manager/ Sales Associate 05/2010 Responsible maximizing performance across Corporate-Owned Retail team Southwest Territory. Work collaboratively 1:1 Director Sales Area Managers addressing key issues operations, key performance indicators, execution customer engagement, well processes behaviors necessary achieve expected business results. Play critical role creating infrastructure enables sustainable, measurable improvement evolving environment. Constantly working improve internal processes efficiencies within technical systems behavioral procedures. Assessed skill levels associates Retail environments provided feedback leaders effectiveness ongoing training programs. Suggested program improvements increase skill levels. Worked Leaders develop action plans address gaps performance. Facilitated training sessions refresh knowledge associates needed order achieve maintain desired sales goals. Developed reporting metrics deliver management requested. Assisted establishing standards performance monitor standards, implementing changes necessary. Developed knowledge leading edge learning methods, external best practices, applications tools. Provide leadership coaching retail sales staff selling skills, company policies practices, performance management career development. Drive achievement store sales targets include new customer acquisitions, sale essentials, sale vertical features weekly/monthly basis achieving highest level customer satisfaction. Responsible retail sales scheduling, forecasting reporting; including limited time reporting, vacation/time tracking, expense reporting approvals, schedule development, overtime management, variance reporting explanations, cash over/short explanations, tracking report, competitive report, etc. Company Name City State Customer Service Lead 04/2009 01/2011 Management position responsible aspects managing single retail store. Has complete operation liability achieve sales, service, organization, customer satisfaction profitability goals store compliance company procedures. Develops executes short long-term plans achieve goals support district/region strategy. Ensures maintenance expected operational merchandising standards. Ensures staff maintains store presentation supports brand consistency. Provides effective training staff areas customer service, product knowledge, inventory control merchandising offering developmental opportunities. Handles store level loss prevention issues. Company Name City State Owner 10/2008 10/2010 Analyzed business performance budget goals Developed implemented successful business plans strategies Identified market opportunities plans effective implementation Directed sales coverage Completed monthly, quarterly annual business reports financial information Created comprehensive training programs personnel Oversees sales, inventory, shipping, human resources departments business Company Name City State Dispatcher 10/2005 10/2008 Provided support sales service teams ensuring objectives met. Prepared weekly sales reports management.Responsible customer service, including answering customer queries, problem solving providing information new products. Tracked inventory shipping/receiving product. Received incoming service calls scheduled dispatched technicians needed. Assisted invoicing customers.Handled customer complaints. Company Name City State Quality Analyst/Special Projects/Repair Representative 06/2001 10/2005 06/2003-10/2005 Quality Analyst Audited orders coming inside outside sales offices ensure customer satisfaction. Exceeded set quota weekly audits 200%. Helped create maintain reporting guidelines implemented audits. Revised formatted definitions better enable us accurately audit reps. Able audit and/or provision platforms utilized Birch Telecom. Created documentation new processes distribute throughout company 09/2002-06/2003 Install/Special Projects Specialist Created local service requests install new Pots lines existing Birch customers. Statused customers progress order. Successfully cleared queue prevent ETTR running install orders providing good customer service. Exceeded daily quota 90% days worked. Received 100% quality audits 99% orders graded. Worked Complex MAC manual orders, ex. Loop ground, Trunk Pots. Researched corrected service address inconsistencies regarding new install orders issuing manual records updates 06/2001-09/2002 Repair Operations Representative Received inbound customer repair issues. Used troubleshooting skills testing system determine correct fix agents. Worked back office tickets statusing end users, clearing closing tickets, troubleshooting necessary. Relayed information ILECs pertaining trouble reports. Took call takeovers evenings irate customers Skills Coaching, Consultation, Customer Service, Data Analysis, Leadership, Leadership Development, Mentoring, Enterprise, Performance Management, Process Improvement, Project Management, Sales, Sales Development, Telecommunication, Mircosoft Office including Visio",SALES
"SALES ASSOCIATE Professional Summary Sales professional offering nearly 4 years experience sales sales management retail setting. Specializes men women's wear, emphasis building solid customer base. Skill Highlights High-end fashion knowledge Superb sales professional Loss prevention comprehension Ability mediate disputes Listening skills Reliable punctual Compelling leadership skills Customer service oriented Cash handling accuracy Retail merchandising expertise Excellent communication skills Energetic Bilingual English Spanish Achievements Developed highly effective sales training strategies Sales Manager. Lead management team exceed monthly store sales goal multiple times Sales Manager. Earned achievement Sales Management, averaging 20% stores sales per month. Lead several departments top salesperson surpassing periodical goals Sold high end product merchandise elite celebrities continued service beyond store. Experience Sales Associate Nov 2016 Mar 2017 Company Name － City State Described merchandise services customers. Responded safety loss prevention incidents. Organized in-store promotional events. Maintained store clean neat manner. Completed special client deliveries person. Evaluated transactions suspected fraud. Sales Associate/Brand Ambassador (TOPMAN) Feb 2016 Nov 2016 Company Name － City State Opened credit debit cards customers. Described merchandise services customers. Opened closed store, included counting cash drawers making bank deposits. Collaborated customer service team members give exceptional service throughout entire shopping purchasing experience. Maintained department clean neat manner Arranged items favorable positions areas store optimal sales. Consulted customers latest styles trends. Sales Manager/Supervisor Feb 2014 Feb 2016 Company Name － City State Computed sales prices, total purchases processed payments. Maintained knowledge current promotions, policies regarding payment exchanges, security practices. Operated cash register process cash credit card transactions. Guided customers choosing items reflected personal style shape. Explained information quality, value style products Influence customer buying decisions. Balanced needs multiple customers simultaneously fast-paced retail environment. Resolved customer complaints exchanging merchandise, refunding money adjusting bills. Shared product knowledge customers making personal recommendations. Maintained friendly professional customer interactions. Trained negotiations time management. Visual Merchandiser Sales Associate Aug 2013 Jan 2014 Company Name － City State Designed displays make store experience interactive engaging. Displayed appropriate signage products sales promotions. Recommended helped customers select merchandise based needs. Exchanged returned merchandise customers quickly efficiently. Informed customers sales promotions friendly engaging manner. Sales Cashier Associate Stock Person Mar 2013 Aug 2013 Company Name － City State Received processed cash credit payments in-store purchases. Worked team member provide highest level service customers. Verified merchandising standards maintained daily basis.",SALES
"EIGHTH, NINTH AND TENTH ENGLISH TEACHER Summary Motivated Literacy Specialist, Reading/ LA Teacher extensive knowledge education system educational testing standards. Exceptional communicator advanced problem-solving skills. Versed working well learning styles. Effectively leads special education teachers, liaises teams facilitate high quality education students. Highlights Certified English 6-12 Certified Reading K-12 Gifted Endorsed, Special Ed. Experience Strong Communicator Classroom Management MA.E Reading Strategic Planning Project Management Team Leadership Professional Development Accomplishments Reading Department Chair. National Writing Project 2010. Help students reach IEP goals. Facilitate small reading writing groups. Mentor struggling students graduation progress monitoring. Manage classes 25 students. Accompany field trips school activities. Cultivate excellent student growth test score results. Foster love literacy. Experience Eighth, Ninth Tenth English Teacher March 2015 June 2015 Company Name － City State Develop general knowledge entire program's 8-10 curriculum detailed knowledge courses responsible Support students parents alternate strategies, provide additional assistance daily assignments projects Communicate regularly parents, students, guidance counselors, curriculum specialists use computer telephone Keep student records, data up-to-date, including cumulative files, student family information, attendance accounting, log student parent contacts Consult teachers, staff learning specialists develop alternate enrichment activities modifications students' programs increase student understanding Seventh Eighth Grade Reading Teacher Department Chair August 2010 July 2014 Company Name － City State Performing exceptional standard position, demonstrate skills abilities earn promotion position Reading Department Chair. Utilizing expertise curriculum ensure provision engaging, facilitative learning environment, efficiently managing classroom gifted advanced reading students. Conducting detailed assessments learning capabilities students, altering teaching strategy ensure inclusion subsequent development students Fostering relationships students diverse selection cultural backgrounds, furthering skills collaboration working closely parents, colleagues administration personnel Seventh Grade Reading/ Language Arts Teacher August 2009 July 2010 Company Name － City State Adhering tier 2 tier 3 interventions delivering flexible teaching practices students, striving ensure academic development students differing abilities Performing comprehensive assessments, evaluations progress goals student within Title One education plan order provide detailed feedback parents, administration staff, students Implementing disciplinary procedures necessary order ensure provision safe focused learning environment Sixth Grade Reading Language Arts Educator August 2007 July 2009 Company Name － City State Closely adhering relevant guidelines processes preparing applying tailored lesson plan Playing instrumental role team nine/ten colleagues order deliver effective learning environment students abilities Heavily involved development effective implementation Language Arts curriculum participating heavily curriculum development meetings Advancing skills relation analysis gathering evaluating data related student performance, creating lesson plan based information Ninth Eleventh Grade Reading Language Arts Educator August 2006 January 2007 Company Name － City State Striving ensure academic success students providing rigorous lessons students Education M.Ed Curriculum Instruction Reading 2010 Secondary Reading Curriculum Grand Canyon University － City State B.A Liberal Studies English Writing Multi-Cultural Anthropology 2005 University Central Florida － City State Liberal Studies English Writing Multi-Cultural Anthropology Professional Affiliations National Writing Project FGCU UCF ASCD Conferences Florida Virtual School Florida Literacy Coalition Springboard Education Achieve 3000 Series J.N. Ding Darling Wildlife Refuge Education Licensed Florida Realtor Skills Communication, Curriculum, Literacy, Lesson Planning, Critical Thinking, Documentation, Email, Microsoft Outlook, Microsoft Office, Organizational, Reading Comprehension, Research, Time Management, Travel Planning, Writing",ARTS
"BUSINESS DEVELOPMENT MANAGER Professional Summary Seasoned business development professional seeking leadership position increasing responsibility room contribute company success. Accomplished Business Development Manager innovative leadership style expertise brand positioning strategies. Outstanding sales, marketing, business development account management talents great influencing communication strengths. Personable team player able relate easily people backgrounds consultative, flexible approach. Strong record accomplishment 20 years sales marketing $10M territory. High-achieving Business Development Manager offering 20-year track record success improving sales growing company customer base effective program management, strategic planning team leadership. 20 years experience converting sales leads effectively managing multiple territories. Highly skilled forecasting, project management strategic planning top-notch communication abilities. Skills Key decision making Marketing Verbal written communication Strategic planning Excellent Networking Relationship building management Conflict resolution Goals performance New business development Territory management Account management development Product service sales Work History Business Development Manager 03/2014 10/2019 Company Name – City State Accounts included Skyworks, Finisar, Broadcom, Macom, On Semi, Microchip, GCS, Northrop Grumman, NXP, Cypress Grew territory $200K/year $3M/year Organized trade shows Semicon, CS Mantech Devised SWOT analysis create execute business plan supporting achievement established quotas Capitalized industry marketplace trends strategize solutions enhance business operations Established relationships key decision-makers within customer's organization promote growth retention Identified pursued valuable business opportunities generate new company revenue improve bottom line profit Identified key products, services customers used data devise innovative sales marketing plans enabling dramatic growth Represented company promoted products conferences trade association meetings Negotiated contracts clients Collaborated company departments develop new strategies capitalize emerging customer market trends Regional Sales Manager 06/2003 11/2013 Company Name – City State Sell precious non-precious metal sputtering targets evaporation materials WW Key Account Manager Skyworks, Avago, Triquint, JDSU, Saint Gobain Manage global account teams account development, planning, execution Territory value $18M annual growth 15% Sell semiconductor, wireless, medical photonics industries Customer contract negotiations, customer reports, quarterly business reviews Work closely engineering customers offer value based products Responsible Leadership Team Development Training within Materion Develop critical relationships levels customers also within Materion Senior Account Manager 01/2002 01/2003 Company Name – City State Sold chip assembly equipment flip chip, wafer bumping services, leasing services Singapore start-up trying gain entry U.S. Market Trained equipment technology Singapore Customers included chip assembly houses, foundries, chip manufacturers Senior Account Manager 01/2001 01/2002 Company Name – City State Sold design management collaboration software chip designers EDA Industry Sold engineers C level executives Customers included chip design houses (Fairchild, AMD, 3Com, Juniper Networks, etc.) Annual quota $1.7M Worked engineers selling value proposition decreased design cycle time Responsible weekly forecasts, budgets, customer call reports, weekly customer updates, quarterly sales meetings, weekly sales technical conference calls Senior Account Manager 01/2000 01/2001 Company Name – City State Sold E-commerce Data Management Software (partnered Ariba) start-up company Software linked customers' ERP systems (SAP, Oracle, Baan, JD Edwards) Sold Fortune 500 semiconductor customers (LSI, Micron, ST Micro, Philips, etc.) Territory: U.S East West coasts Europe Senior Account Manager 01/1995 01/2000 Company Name – City State Sold PVD materials sputtering targets semiconductor industry Key account manager customers AZ, CA, Northwest (Hyundai, Motorola, Conexant, Micron) Grew Northwest territory $300K/yr $5 million/yr 3 1/2 years Senior Buyer Program Manager 01/1991 01/1995 Company Name – City State Program manager IDT subsystems planner buyer components, worked closely end customer subcontractors (Solectron, A Plus, Flextronics) Education Certified Professional Coach Coaching 2010 Institute Professional Excellence Coaching City Bachelor Science Business Administration, Marketing 1991 UNIVERSITY OF TULSA City Attended numerous training seminars sales, management, team building, leadership Accomplishments Won Supplier Year awards Skyworks IRC 2012 2013 Team Builder: Certified Draw Success Trainer Team Development Success Sales Training: Certified AMA, Miller Heiman Mike Bosworth Solution Selling Techniques Coaching: Certified IPEC (Institute Professional Excellence Coaching) Coach Certified Life Solutions Coach Personal Empowerment Individuals Teams Negotiation Certified Karrass negotiator Affiliations Industry Associations Member Fab Owners Association Technical Program Committee Member CS Mantech Additional Information Kyle Cease Meditation Retreat 2019 Tony Robbins UPW Event 2016 Michael Beckwith Program 2019 Dr. Joe Dispenza Follower Skills Key decision making Team leadership Marketing Verbal written communication Strategic planning Excellent Networking Relationship building management Conflict resolution Goals performance New business development Territory management Account management Product service sales Work History Business Development Manager 03/2014 10/2019 Company Name – City State Accounts included Skyworks, Finisar, Broadcom, Macom, On Semi, Microchip, GCS, Northrop Grumman, NXP, Cypress Grew territory $200K/year $3M/year Organized trade shows Semicon, CS Mantech Devised SWOT analysis create execute business plan supporting achievement established quotas Capitalized industry marketplace trends strategize solutions enhance business operations Established relationships key decision-makers within customer's organization promote growth retention Identified pursued valuable business opportunities generate new company revenue improve bottom line profit Identified key products, services customers used data devise innovative sales marketing plans enabling dramatic growth Represented company promoted products conferences trade association meetings Negotiated contracts clients Collaborated company departments develop new strategies capitalize emerging customer market trends Regional Sales Manager 06/2003 11/2013 Company Name – City State Sell precious non-precious metal sputtering targets evaporation materials WW Key Account Manager Skyworks, Avago, Triquint, JDSU, Saint Gobain Manage global account teams account development, planning, execution Territory value $18M annual growth 15% Sell semiconductor, wireless, medical photonics industries Customer contract negotiations, customer reports, quarterly business reviews Work closely engineering customers offer value based products Responsible Leadership Team Development Training within Materion Develop critical relationships levels customers also within Materion Senior Account Manager 01/2002 01/2003 Company Name – City State Sold chip assembly equipment flip chip, wafer bumping services, leasing services Singapore start-up trying gain entry U.S. Market Trained equipment technology Singapore Customers included chip assembly houses, foundries, chip manufacturers Senior Account Manager 01/2001 01/2002 Company Name – City State Sold design management collaboration software chip designers EDA Industry Sold engineers C level executives Customers included chip design houses (Fairchild, AMD, 3Com, Juniper Networks, etc.) Annual quota $1.7M Worked engineers selling value proposition decreased design cycle time Responsible weekly forecasts, budgets, customer call reports, weekly customer updates, quarterly sales meetings, weekly sales technical conference calls Senior Account Manager 01/2000 01/2001 Company Name – City State Sold E-commerce Data Management Software (partnered Ariba) start-up company Our software linked customers' ERP systems (SAP, Oracle, Baan, JD Edwards) Sold Fortune 500 semiconductor customers (LSI, Micron, ST Micro, Philips, etc.) Territory: U.S East West coasts Europe Senior Account Manager 01/1995 01/2000 Company Name – City State Sold PVD materials sputtering targets semiconductor industry Key account manager customers AZ, CA, Northwest (Hyundai, Motorola, Conexant, Micron) Grew Northwest territory $300K/yr $5 million/yr 3 1/2 years Senior Buyer Program Manager 01/1991 01/1995 Company Name – City State Program manager IDT subsystems planner buyer components, worked closely end customer subcontractors (Solectron, A Plus, Flextronics)",BUSINESS-DEVELOPMENT
"QUALITY CONTROL INSPECTOR Summary Southeast Region Veterans Preference: 10 Point Preference based disability military service Availability: Full Time, Permanent Profile: Highly qualified aerospace inspector 18 years rotary fixed wing aircraft maintenance, inspection, modification experience military commercial aircraft During civilian aerospace experience, I prepared retained records, documentation, reports required customer contract and/or instruction. Tasked review verify technical data customer requirements correct data nonconforming. In military career, I required work independently repairing and/or manufacturing components military aircraft. I interpret blueprints engineering drawings initiate processes work instructions manufacture specific components. After initial setup, I audit qualify technical data using aerospace quality assurance principles production performed. Experience Quality Control Inspector 10/2011 － Current Company Name City State Supervisor: Hunter Reed (912)-414-1558 Completes classroom on-the-job training acquire, exercise, maintain knowledge duties required perform inspection task ranging First Article inspections process inspections. Reviewing written quality inspection procedures adequacy evaluating implementation effectiveness quality/inspection systems, including work plans. Reviewing production activities capabilities considering contract quality requirements. Analyzing quality data detect unsatisfactory trends weaknesses quality/inspection system. Reading, interpreting, applying technical data blueprints, engineering drawings, product specifications, technical manuals ensure overall customer satisfaction adhered Verifying test inspection, using sampling inspection intensive product inspection techniques, products comply requirements prior acceptance. Aviation Structural Mechanic 08/2009 － 05/2011 Company Name City State Supervisor: John Sherman (912) 661-6824 Performs acceptance inspection inbound aircraft assess total damage beginning overall Reset. Orders necessary components complete Aircraft reset Prioritized workload preliminary mechanical inspection critical flight controls. Fabricated, processed, installed aircraft critical components damaged hostile flight operations. Assisted electrical runs ring outs ensure turnaround time achieved. Aviation Structural Mechanic 11/2007 － 08/2009 Company Name City State Supervisor: Robert Macks (615) 946-4685 Qualified perform various inspections periodic basis include Phase, hydraulic, landing gear flight control inspections. Implements risk management techniques performing quality maintenance inspections F/A-18 aircraft. Trains supervises personnel experience skill levels ensure cohesive working team. Continuously reviews interprets blueprints technical drawings gather customer requirements needed manufacturing. Utilize technical manuals/directives enable proper work instructions performing aircraft phase maintenance. Aviation Structural Mechanic Grade E-5 10/1999 － 10/2007 Company Name City State Eight years active duty service Navy (Honorable Discharge) Installed/replaced pneumatic actuators servos, landing gear flight controls F/A-18 hornet. On board USS Nimitz CVN-68 Aircraft Carrier six-month deployment Operation Iraqi Freedom. Collateral Duty Inspector inspecting 14-day, 28-day, daily, turnaround inspections ensuring aircraft airworthiness prior flight. Education Training B.S Riddle Aeronautical University Professional Aeronautics 70% complete Professional Aeronautics U.S. Navy Aviation F/A-18 Hydraulic/Structural Repair School *U.S Navy Aircraft Paint Touch Up Markings *Catia V Skills blueprints, Catia V, inspecting, inspection, Inspector, risk management, technical manuals",AVIATION
"BILLING SERVICES ASSOCIATE Professional Summary Detail-oriented versatile government, commercial, non-profit billing professional proven ability efficiently manage multiple assignments meeting strict deadlines. Excels cultivating managing internal external client relationships. HIGHLIGHTS Exceptional verbal written Proficient Microsoft Office Suite communication executive levels (including SharePoint) PeopleSoft Dedicated process improvement High customer service standards Meticulous attention detail Time management positive attitude Work Experience Billing Services Associate September 2012 Current Company Name Oversee aspects billing operations performed Office Society Services (OSS) staff including, invoice generation distribution, payment processing, retention related records. Serve subject matter expert systems used process billing services including netFORUM, LaserFiche, Media Services Group (MSG) Ad Manager, Elan Web, train staff use systems. Work closely Accounts Receivable Tax Office resolve issues invoicing collecting revenue ACS products services. Provide general customer support via phone email needed based operational levels, serve primary point contact OSS manager office. Distributed daily batch workload team within 24 hours receipt assign deadlines meet service level agreements. Worked internal business units resolve billing discrepancies timely manner. Established reasonable deadlines billing orders worked staff ensure targets met. Leading effort, team's average completion rate 94% year 2014, representing improvement year 2013 rate 84% well excess established baseline 75%. Exceeded expectations providing resources training OSS team accomplish assigned billing tasks ACS publications, publications' advertisement, miscellaneous billing. Once became knowledgeable billing processes systems utilized, department operations streamlined documented Standard Operating Procedures (SOPs). Created service level agreement spreadsheet SharePoint summarize measures billing service/project. Was awarded September 2014 supporting transition billing project known ACS AuthorChoice. This required working closely Publications department Columbus, OH ACS office build transition plan, including creating workflow charts customizing sales transaction reports. Introduced new Records Retention/Scanning service Office Society Services January 2015. Formulated idea OSS staff offering scan documents/agendas entire ACS organization reduce office clutter convert hard copies digital format. The first test run Membership business unit successful reduced offsite storage fees half. Client Accounting Coordinator July 2007 July 2012 Company Name Manually generated, reviewed, processed 70+ government commercial client invoices monthly basis utilizing Maconomy X accounting system. Types contracts billing included T&M, CPFF, FFP, Cost Reimbursement. Interfaced daily Project Managers ensure final invoices compliance appropriate contract guidelines regulations. Reviewed included supporting documentation invoices, expense verification, activity reports, budget summaries. Processed write-offs recorded journal entries. Prompt turnaround time processing invoices approvals received Project Managers Assigned turnaround time processing invoices receiving edits Project Manager 24 48 hours, consistently prepared final invoices within day receiving approval. Provided opportunity prepare budget trackers, originally prepared Senior Contracts Administrator. Because ability learn manual billing procedures accounting system short period, assigned complete monthly budget trackers include invoices. Nominated received June 2011 Employee Month award. Established high credibility Project Managers, allowed ask assistance aspects finance (acted liaison Project Managers Accounts Payable/Receivable). Internet Billing Coordinator May 2005 July 2007 Company Name － City State Managed 45 federal government agencies ensuring internet billing account information presented accurately every month. Audited accounts ensure nodes attached correct mobile telephone numbers. Researched evaluated options meeting user needs internet billing system, guaranteed system requirements identified incorporated successfully. Assisted recuperating lost revenue. Processed exceptions (missing and/or incorrect data) guarantee customers correctly invoiced internet system order companies receive payment services rendered. Proactive supporting Account Managers, Consultants, Account Liaisons internet billing concerns. Answered internal business units' questions resolved situations regarding internet billing analysis system less one hour time frame. Conducted one-on-one training sessions utilize billing system download multiple reports invoices. When necessary, would attend conference calls account liaisons clients help internet billing issues. Received 2006 Excellence Award, nominated team members. Consistently implemented new ways resolving customer concerns shared ideas internet billing team. Senior Customer Service Representative December 2003 April 2005 Company Name － City State Provided world classcustomer service taking inbound calls customers meeting productivity quality standards. Resolved customers' issues first-call basis, including handling escalated concerns follow needed. After nine months position, started taking escalated calls manager's queue. Served acting manager handling escalated customer concerns two hours per day. Processed team credits holds customer accounts. Evaluated customer billing statement credits ensure valid approved promptly. Assigned assist new employees Practical Assessment Center. Chosen train 20 new employees product knowledge quality call flow transitioned onto new team. Monitored live calls twice per week quality assurance provided feedback monitoring session. Education BBA Business Administration 2003 Temple University － City State Business Administration Skills accounting, Accounts Payable, Accounts Receivable, Ad, ask, billing, billing system, budget, charts, Contracts, client, clients, customer service, customer support, documentation, email, finance, frame, government, invoicing, Office, OSS, processes, Publications, quality, quality assurance, receiving, sales, Scanning, service level agreement, service level agreements, spreadsheet, Tax, telephone, phone, workflow",PUBLIC-RELATIONS
"PUBLIC RELATIONS OFFICER Summary Public Relations knowledgeable planning, creating implementing campaign strategies media relations placement. Together Public Relations team, specialize developing implementing strategic communication programs company. My backgrounds journalism. However I also expertise field Public Relations. With knowledge, I know journalists need to, especially terms need make brand get included media. Of course, company able get good brand image ultimately increase sales Highlights Public Relations Strategy Marketing Communications Media Relations Relationship building expert Project management Persuasive negotiator Organized efficient Accomplishments Initiated Public Relations campaign non-profit tight budget. Initiated groundbreaking Public Relations campaign, company, effective, compared previous efforts. Experience Public Relations Officer October 2014 Current Company Name － City Increase strengthen company brand images leading herbal pharmacy company Indonesia worldwide, also company provide good quality herbal medicine products help people living better life. Defined project company vision, strategies tactics. Researched, negotiated, implemented tracked public relations activities. Enhance company recognition national press support sales marketing teams. Planned organized corporate media special events. Developed implemented public relations business plans year. Worked management identify trends developments might influence PR decisions strategies. Managed editorial content, design distribution internal company newsletter. Managed media, press public relations issues. Estimated project costs monitored budgets. Developed corporate communications strategies programs, including project timelines. Projects: SOHO #BetterU Health education program organized pharmateutical company, SOHO Global Health. As per name, SOHO #BetterU vision support better public health. SOHO #BetterU alligns SOHO Global Health commitment pharmaceutical company thus focus health education. May 27, 2015 Early Investments, Sake Better Elderly Days Commemorating National Elderly Day March 5, 2015 Be Aware Danger Deafness due Mid-Ear Inflammation Commemorating International Ear Care Day Support CSR (Corporate Social Responsibility) Programs Socializing Reading Culture Community Official Announcement Reading Corner Himmata Foundation Layover House For time activity, SOHO Global Health synergizes stakeholders i.e. BPP PERHUMAS (Indonesian Association Community Public Relations), Eduguide, well OTP (On That Point) Institute Events Gunung Sahari, Medan, Pulo Gadung. Public Relations May 2013 September 2014 Company Name － City Fullfill clients need, emphasize brand image, events, etc. Identified customer needs market research analysis. Defined project company vision, strategies tactics. Researched, negotiated, implemented tracked client's advertising public relations activities. Expanded product company recognition national press support client's sales marketing teams. Established maintained cooperative relationships representatives community, consumer, employee public interest groups. Coached client representatives effective communication public employees. Managed media, press public relations issues. Conferred production, graphic design web-design personnel coordinate production corporate communications materials. Coordinated special events (for example launching products), monthly, quarterly marketing community events. News Reporter May 2009 May 2013 Company Name － City My specific duty cover news President Indonesia, words Indonesian Politic Presidential Journalist. Presented local news feature reports national news programs. Wrote factually correct, concise engaging news stories within tight deadlines. Gathered verified factual information regarding stories interviews, observation research. Introduced fresh new angles previously-reported material update inform readers. Reported penned front-page breaking news stories provided real time updates online. Traveled location write reviews firsthand experience. Education Bachelor's Broadcast Journalism 2013 Kwik Kian Gie School Business － City State Indonesia 2004 2013 Kwik Kian Gie School Business, Bachelor's Degree (major: Broadcast Journalism) Select One Social Science 2004 SMUK 7 BPK Penabur Senior High School － City State Indonesia 2001 2004 SMUK 7 BPK Penabur Senior High School, (major: Social Science) Skills •Script Writing •News Reporting •Video Shooting •Video Editing •Video Productions",PUBLIC-RELATIONS
"DIRECTOR OF INFORMATION TECHNOLOGY Executive Profile Performance-driven accomplished Director Information Technology offering unique combination operations management experience. Strong leader demonstrated success managing providing leadership diverse technological environment. Creative, dependable enthusiastic change agent proven track record improving efficiencies reducing costs. Visionary superior long-term planning project management experience. Proven ability implement standards procedures improve business processes functionality. Skilled coalition-builder management practices motivate improve staff performance levels forming cohesive team. Innovative customer-oriented formulate strategies address service delivery demands resource capacity. AREAS OF EXPERTISE Executive Leadership/Management Information Technology Project Management Networking Relationship Building Operations/Administration Skill Highlights Professional Experience Director Information Technology 05/2000 01/2014 Company Name － City State Provides leadership directing, planning, managing, implementing information technology needs City Greensboro. Provided oversight direction Application Services, GIS, Network Services Public Safety IT divisions. Establishes guidelines programs effective information technology management. Facilitates implements City-wide strategic policy planning, development, deployment information technology. Key Achievements: Generated savings $400K per year implementation VoIP Partnered NCDOT GDOT implement City-wide fiber optic network infrastructure Implemented on-line payments parking tickets utility bills. Received 1 million payments date Over last five years, maintained 95% customer satisfaction rating 98% uptime server network environment Implemented virtualized server environment business continuity site redundant SAN, servers network infrastructure Re-established Technology Advisory Committee. Network Services Manager 07/1998 05/2000 Company Name － City State Managed Desktop Services Division, included Help Desk, local area network, server administration, training leasing computer technology. Maintained assisted support enterprise-wide technology deployment. Ensured customers' technology needs addressed resolved efficient effective manner. Key Achievements: Championed organizational strategic initiative implement client-server environment Microsoft Exchange leasing computer technology Managed directed installation 900+ workstations ahead schedule budget Managed implemented $2.8 million internal service charge back structure Help Desk support leasing computer technology Implemented custom Helpdesk Request application, includes customer satisfaction survey closed call. Data Communications Analyst 06/1989 07/1998 Company Name － City State Installed, maintained, configured analyzed data communication needs City Greensboro. Installed configured modems, multiplexers, routers, control units DEC IBM terminals. Analyzed system needs configuration requirements acquire appropriate equipment. Managed, maintained resolved complex system problems IBM Mainframe, VAX systems, servers. Key Achievements: Configured 450+ users All-In-One Project leader upgrading IBM Mainframe VSE/ESA Developed operations manual IBM Mainframe Employee Year finalist 1996. Electronics Technician 09/1986 06/1989 Company Name － City State Repaired, installed, configured maintained PC's, servers, modems communication equipment. Installed designed network data communication circuits. Managed setup installed communication equipment included mid-range servers, communications equipment, VAX systems PC's. Key Achievements: Designed installed wiring communications infrastructure student registration Established redundant communication links remote sites Developed planned communications infrastructure campus computer labs. Education Certified Chief Information Officer (CIO) November 2005 UNC-Chapel Hill － City State B.S Industrial Technology (Electronics) 1986 North Carolina A&T State University － City State Professional Affiliations Member, North Carolina Local Government Information Systems Association (NCLGISA) Member, SouthEast Association Telecommunications Officers Advisors (SEATOA) Member, Public Technology Inc. (PTI) Previous Board Member, Greensboro Municipal Credit Union (Chairman, Technology Committee) Previous Board Member, Welfare Reform Liaison Project (WRLP) Previous President, National Forum Black Public Administrators (NFBPA), Triad Chapter Skills budget, client-server, customer satisfaction, DEC, directing, direction, GIS, Government, Help Desk support, Help Desk, IBM, IBM Mainframe, information technology, local area network, leadership, managing, Microsoft Exchange, 98, modems, enterprise, Network, organizational, PC's, Project leader, routers, Safety, SAN, servers, strategic, upgrading, VAX, VoIP, VSE, wiring",INFORMATION-TECHNOLOGY
"PROGRAM ANALYST Professional Summary As key member Stakeholder Relations Branch tasks involve performing analysis providing strategic advice relevant policies frameworks order enhance capacity engage stakeholders active members Food Nutrition Service's (FNS) partner network. Core Qualifications Microsoft PowerPoint, Word, Excel Publisher Webinar Applications (Livemeeting, OnStream Media, ReadyTalk) Video Photo Editing (Camtasia, Adobe Photoshop) Other Applications (Drupal, Basecamp, Vovici, Survey Monkey, Social Media Channels) Experience 09/2014 01/2015 Program Analyst Company Name 40 hours per week Supervisor: Cheryl Jackson-Lewis, Cheryl.Lewis@fns.usda.gov, (703) 305-1465 Assisted successfully meeting strategic priorities U.S. Department Agriculture Food Waste Challenge Initiative creating resources presentations promote program increase number schools involved Organized several presentations developed targeted materials National Green Schools Conference Managed external communications general public, schools, partners focused Team Nutrition Managed Team Nutrition Healthier US School Challenge database. 06/2012 Current Program Analyst, The Office External Governmental Affairs Company Name － City State Identify develop 30 new existing national partnerships among stakeholders reflect understanding FNS's strategic plans goals. Act liaison FNS partners; requires development comprehensive work plans, event itineraries, presentations, reports/summaries, portfolio evaluation feedback Disseminate information appropriate internal external partners detailed written correspondence, press releases, conference calls, in-person meetings Edit finalize reports submitted senior leadership expansion growth FNS program specific initiatives Received 3 Performance Rewards leading collaborative work team associated development strategy plans, outreach initiatives expansion relating high level FNS priority Provide planning, technical assistance, execution, production 400 webinars Demonstrate quantitative analysis methods determine efficiency efforts relating partners general public Collect best practices partners throughout country highlight duplicate regions Strategically analyze GIS mapping increased anti-hunger outreach identifying high risk areas cross referencing available resources Head pilot projects rural, underserved communities demonstrate impact youth engagement Acts subject matter expert representing FNS advisory board meetings conferences, well staffs senior leaders political appointees local national events Internal external review boards awards, grants, conference presentations Member USDA FNS Agency Priority Working Group ensure Office Chief Communications successfully implements three priorities: Increase number SNAP authorized farmers' markets direct marketing farmers 517 FY15 FY14 baseline Implement approved FY15 communication action plans engage key stakeholders towards achieving enrollment US Food Waste Challenge Build maintain domestic international partnerships focused quality school meals programs, nutrition education, FNS nutrition programs. 01/2011 06/2012 Student Intern Company Name － City State Part-time volunteer employment 20 hours per week. Supervisor: Jeff Greenfield, (703) 605-4331. Education March 2014 Masters Public Health Health Education Loma Linda University － City State GPA: GPA: 3.63 Cum Laude, Deans list Health Education GPA: 3.63 Cum Laude, Deans list May 2012 Bachelors Science Community Health Nutrition George Mason University － City State GPA: GPA: 3.04 Deans list Community HealthNutrition GPA: 3.04 Deans list Professional Affiliations Make-A-Wish Foundation Member Young Professional Council Wish Granter Alpha Phi Fraternity International Alumni Leukemia Lymphoma Society Volunteer Member Young Government Leaders Member Organization Professional Employees US Department Agriculture Accomplishments TBD Interests Alpha Phi Fraternity, SNA (Student Nurse Association), Habitat Humanity, Greek Week Steering Committee Skills Adobe Photoshop, Anatomy, Agency, Biology, Chemistry, conferences, database, direct marketing, Drupal, Edit, Environmental Health, GIS, grants, Health Education, Health Promotion, Information Technology, Leadership, materials, meetings, Excel, Office, Microsoft PowerPoint, Publisher, Word, Photo Editing, Physiology, presentations, press releases, Program Evaluation, Program Development Evaluation, Public Health, Qualitative Research, quality, quantitative analysis, Research, Statistics, strategy, strategic, strategic plans, Supervisor, technical assistance, Video, written Additional Information Activities: Alpha Phi Fraternity, SNA (Student Nurse Association), Habitat Humanity, Greek Week Steering Committee Able travel and/or relocate 03/09/2016",AGRICULTURE
"BUSINESS DEVELOPMENT MANAGER Summary Business Development Manager Talent Acquisition Specialist equipped excellent negotiation skills, market insight business acumen necessary guide struggling newly-formed companies financial success. Motivated BDM Recruiter adept business prospect research, product promotion account expansion Information Technology (IT) market. Business Development Analyst skilled advising large corporations business logistics, including talent acquisition retention operational efficiency major projects meeting deadlines. Business development expert 5+ years top sales performer Staffing/Recruiting Services market. Comfortable new ideas, innovative products start-up environments. Skilled establishing maintaining strategic partnerships generate essential business opportunities. Business development professional experienced sales management, marketing, technical presentation creation service training. Business Development Manager versed building strategic partnerships persuasion, negotiation personal presence.Business development professional successful acquiring, expanding managing key corporate accounts. Highlights Fortune 500 partner experience Excellent sales techniques National account management Top-ranked sales executive Fluent Spanish Excellent communicator Contract review Cold calling Adept multi-tasker Work force management Analytical problem solver S martSearch, JobDiva, MaxHire Sugar CRM systems expert Experience 09/2015 Current Business Development Manager Company Name City State Increased monthly sales 50% implementing strategies develop expand existing customer base. Cold warm called 80+ new existing accounts per day. Developed new customer base consisting 3 accounts. Generated new accounts implementing effective networking content marketing strategies. Identified strategic partnerships gathered market information gain competitive advantage. Targeted new long-term business partner prospects closed 2 deals 2 months IT Recruiting/Staffing industry. Tracked RFPs bids develop new business opportunities. Optimized current revenue streams networking additional business prospects established clients. Identified, coordinated participated client relationship-building activities meetings. Added value marketing material introducing creative advertising concepts. Cultivated relationships key players various industries create ongoing mutually beneficial referral systems. 03/2013 09/2015 Business Development Manager Company Name City State Developed integrated market plans efficiently position company brand within targeted markets. Coordinated managed major proposal processes initiation implementation. Marketed developed key accounts favorably representing company membership community functions. Researched economic processing factors determine best process sales strategies. Leveraged existing network contacts new commercial prospects. Created conducted unique marketing proposal presentations RFP responses. Maintained up-to-date knowledge industry, target accounts competitive landscape. Collaborated account executives penetrate new accounts, identify potential customers coordinate service demonstrations. Generated new sales opportunities direct telephone selling emails. Leveraged lead generation tools increase profitability product presence marketplace. Developed growth plans identifying key clients, key targets priority service lines. Answered candidates' clients' questions regarding recruiting services, salary/pay rate negotiations job descriptions presented. Cultivated relationships key players various industries create ongoing mutually beneficial referral systems. Added value marketing material introducing creative advertising concepts. Cold warm called 80+ new existing accounts per day. Develope new customer base consisting 5 accounts addition supporting 10 additional existing clients Nationwide. Exceeded targeted sales goals 30%. 07/2010 12/2012 Talent Acquisition Consultant Account Executive Company Name City State Recruited interviewed 48 applicants per year. Increased employee base 40% meet changing staffing needs. Advised managers market regarding prospect candidates recommend needed changes. Identified staff vacancies recruited, interviewed selected applicants. Directed personnel, training labor relations activities. Served link management employees handling questions, interpreting administering contracts helping resolve work-related problems. Conducted new employee orientation foster positive attitude toward organizational objectives. Acted liaison outside sales representatives 4 accounts. Generated 15 leads weekly. Conducted business business telephone sales. Contacted new existing customers discuss needs could met specific services. Negotiated prices, terms sales service agreements. Completed 100 outbound calls daily, average conversion rate 10%. Responded client inquiries timely manner. Achieved 100% customer renewal rate. Advanced user SugarCRM Smart Search sales management software, generating pipeline account reports weekly. Maintained detailed account records contact logs using SugarCRM. Generated new business keeping touch network following every new company join. Accountable full life cycle recruiting including overall client satisfaction. Clients Clients include: DirecTV, Cisco Systems, Aha Mobile, Harman Kardon, eBay, PayPal, Ross Stores, Move (realtor.com), Apigee Sephora USA. Accomplishments Generated pipeline $500K net new opportunities 1 month. Spearheaded company-wide prospecting, marketing closing endeavors. Closed 5 new corporate accounts averaging $2 Million annual revenue per year. Achieved 100% KPI (key performance indicator) goal. Handled highest volume account assigned territory. Grew new services sales 100% 60 days. Education 2010 Bachelors Arts Sociology University California, Santa Cruz City State USA Core classes included Environment Society studies College 8 Member EOP Club Coursework Communications Psychology Coursework Marketing Advertising Minor Education (one course missing) Skills Careful active listener Self Starter self-motivated Hungry growth continuous learning Proactive energetic",BUSINESS-DEVELOPMENT
"CERTIFIED NURSING ASSISTANT Summary Experienced Administrative Assistant III offering 21 years experience medical business office operations. Proactive leader strengths communication leveraging office professionalism, phone etiquette, proof-reads audits case reports, oversees daily spreadsheets providing consultation organization ofdaily workflow. Dedicated high-volume office environment focus delivering exceptional clerical operational support medical hospital staff professionals. Abilities cultivate positive rapport among clients, staff, management. Meticulous demonstrated success process improvements procedural adherence prioritizing workflow achieve daily work objectives. A tech-savvy individual in-depth knowledge Cerner Microsoft office software programs. Well-versed managing office supplies, equipment, inventory, paperwork project needs. Experience Company Name Certified Nursing Assistant City State 01/1999 03/1999 Fostered relationships patients, caregivers healthcare teams achieve individual care plan targets. Conducted routine checks standard patient vitals, including blood pressure, blood sugar heart rate. Assisted patients shaving, bathing oral hygiene promote healthy habits overall wellness. Documented patient intake dietary requirements assisted feeding. Company Name Certified Nursing Assistant City State 04/1999 04/2000 Responded patient alarms needs-assessment requests identify course treatment. Collaborated interdisciplinary healthcare teams provide high-quality patient care. Provided hands-on nursing care direct RN supervision, adhering medical center policies procedures. Consulted nurses develop patient care plans evaluate treatment options. Managed maintained patient rooms, shared-living areas nursing stations. Provided nursing assistance residents 24 bed medical-surgical orthopedic floor hospital facility. Collected specimens, monitored vitals maximized patient comfort. Documented information patient charts communicated RN nurse manager. Used mobility devices carefully transport patients. Provided personal nursing assistance pre- post-operative situations. Volunteered work additional shifts overtime busy periods maintain proper staffing floor coverage. Maintained accurate, timely flow information completing thorough patient records updating healthcare team patient status. Translated medical jargon short-hand data correct terminology. Transcribed edited reports physicians. Maintained updated patient census Maximized office efficiency answering incoming calls per day provide floor information transfer calls desired personal. Managed unit front desk activities, including customer service office administration. Company Name Healthcare Unit Coordinator City State 02/2001 08/2007 Maintained updated patient census, greeted patients patients family telephone courtesy calls check-ins. Answered multiple phone calls daily timely manner. Worked closely team members deliver project requirements, develop solutions meet deadlines. Assisted patient room instructions. Provided excellent service attention team members patient's face-to-face phone conversations. Managed department compiling paperwork next day ready staff patients. Recognized management providing exceptional customer service. Collaborated others discuss new job opportunities. Improved patient satisfaction finding creative solutions problems. Company Name Cardiac Cath Lab Administrative Assistant II City State 08/2007 Current Reports Cath Lab Director Manager. Provides full range clerical specialized administrative functions. Supporting leadership development activities events. Screens routes calls appropriate individual courteous efficient manner. Learned efficentially anticipation support office needs.. Maintained, managed updated daily schedule, spreadsheets confidential reports Excel, Word, eProcurement, I-Centra, Perioperative tracking Board, Schappbook, Power Chart Lumdex. Delivered scheduled patient information oversee operational workday flow physicians, nurses, technicians management. Develop strategic daily workflow solutions leadership sensible knowledge practices procedures daily functions. Proof-reads completes documents, checking accuracy. Coordinates collection preparation operating reports Improved operations working team members leaders find workable solutions. Collaborated others discuss new operational opportunities. Maintains updates department resources tools waterfall call lists, referral lists, phone lists, organizational charts, department information. Attended departmental meetings, providing feedback enhance future performance. Makes interpretations recommendations. May develop appropriate methods handle information. Track, create files purchase orders expense reports. Orders, stocks, monitors, maintains adequate office supply inventory levels Earned reputation good attendance hard work. Provided excellent customer service attention team members, patient's patient's family members face-to-face phone conversations. Guided department compiling paperwork electronically taking detailed meeting minutes. Utilized Microsoft Teams compile data gathered various sources. Contact firms, organizations, individuals outside company, globally. Collaborated development electronically procedure reports. Skills Strong interpersonal skills Calm level-headed duress Patient relations Telephone etiquette Customer Service Phone call answering Administrative operations Appointment scheduling Medical terminology knowledge Understands medical procedures Documentation procedures expert Quality assurance controls Directing patients visitors Technologically savvy Recordkeeping bookkeeping Transmitting Transporting files Excel spreadsheets Meeting planning Managing office supplies Records management systems Sensitive material handling Report analysis Data entry documentation Microsoft Office Deadline-oriented Report development Resolving discrepancies Prioritizing important tasks Professional polished presentation Documentation reporting Time management Office equipment maintenance Education Training GED Unitah High School City 05/1998 Certified Nursing Assistant Certificate Nursing Practice Utah State University City State 05/1999 Associate Applied Science Business Healthcare Administration Utah State University City Expected 05/2024",HEALTHCARE
"SALES Summary Enthusiastic, reliable well­ organized Office Assistant solid background data entry, communication, telephone customer service skills. Ability manage daily office functions strength managing multiple projects simultaneously. Highlights Professional mature attitude appearance Professional phone etiquette Excellent communication skills Effective time management, organization, multi- tasking skills Quick learn Dependable Ability work independently collaboratively Customer service-oriented Detail oriented Ability work pressure meet strict deadlines Multi-line phone proficiency Filing data archiving Data Entry Familiarity Microsoft Office, Word, Excel, PowerPoint, Outlook Quickbooks Work Experience Sales Feb 2008 Jun 2014 Company Name － City State In small, family owned business lot hats worn. And 4 employees run store; store manager, two salespeople jeweler, sales job. I provided courteous prompt service greeting welcoming customers, assisting locating they're looking provided excellent after­sales service sending thank letters, birthday anniversary reminders follow­up calls check see everything going purchases. I keep behind scenes store running smoothly ordering supplies; jewelry boxes, gift bags, watch batteries office shipping supplies. I assisted ordering new merchandise store, picking new styles creating new styles custom jewelry design. I used POS data entry sales, customer contact information, research transaction history entering inventory store data base. I used Outlook email correspondence, Microsoft Word documents, Excel spreadsheet inventory certain items QuickBooks payments. Other office functions included shipping via UPS, FedEx USPS, scanning documents, photo documentation appraisals, making photocopies, sending faxes filing paperwork, invoices vendor files. Create new vendor files purge year end storage safe keeping. I answered multi­line telephone system, took messages, return calls transfer appropriate calls owner. REASON FOR LEAVING Left work stay home baseball mom teenage son. With husband working overseas, M-SAT 9-7pm hours I worked allowing necessary time homework transportation to/from baseball games Sales Asst Manager/ Manager/ Sales Nov 1996 Feb 2008 Company Name － City State Virginia Beach, VA Louisville, KY Waterford, CT Jacksonville, FL 11/1996 02/2008 A Jewelry Sales Associate responsible entertaining customers answering questions respectable manner, giving assistance clients showing merchandise, describing allowing try on. Sales Associates also responsible safekeeping afterwards avoid losses theft. Responsible facilitating customer's payment cash, credit, in­house financing sale made. Responsible visual merchandising, cleaning displays store pleasing display items. Responsible inventory items daily/nightly counts, receiving/inputting new inventory computer put stock. Responsible report suspicious persons activity well missing merchandise. As Assistant Manager, I assisted management employees sales, scheduling along usual sales requirements. Acted manager his/her absence. Trained served peer coach new sales associates Helped customers questions, problems complaints person via telephone. As Store Manager, I responsible run profitable store. My duties train/ manage team, build moral create fun professional working environment. I drive team keep companies expectations. We quotas meet exceed. Time management extreme organization must Managed staff approximately 6 sales associates assistant manager. Counted morning nighttime cash drawers made bank deposits daily. Assigned employees specific duties best meet needs store. Responsible weekly recruiting mall new hires. Review applications weekly, interviewed job candidates made staffing decisions. Trained developed new associates POS system key sales tactics. Required attend monthly Management meetings District Manager go stores sales, employees individual performance percentages staff issues. Responsible perform employee evaluations/reviews promotion/ demotion letting go. Scheduled led weekly store meetings employees. Reordered inventory dropped predetermined levels Conducted store inventories using third party inventory group REGIS store employees Performed inventory reconciliation find missing merchandise errors inventory evaluation report Generated repeat business exceptional customer service trained employees same. REASON FOR LEAVING Left 2003-2006 move overseas duty station Guam. Left good 2/2008 get big, pushy corporate world took job small family owned business better opportunity. Accounts Coordinator Aug 1993 Nov 1994 Company Name － City State Accounting Coordinator's job manage process vendor invoices ensure integrity payments company. Match invoices checks. Coordinate suppliers maintain records payment status Prepare checks pay subs weekly Posted receipts appropriate general ledger accounts. Reconciled discrepancies accounts receivable general ledger account accounts receivable trial balance account. Researched resolved accounts payable discrepancies. Coded entered invoices day in-house accounting software. Reconciled vendor statements handled payment complaints discrepancies. Supervised invoice processing, purchase orders, expense reports, credit memos payment transactions. Communicate effectively manager, supervisor, vendors, suppliers, subs field staff. Managed incoming calls, transferred appropriate departments took messages needed. Managed daily mail, sorted delivered department. REASON FOR LEAVING Left stay home mom birth 3rd child Bank Teller Feb 1991 Aug 1993 Company Name － City State A bank teller one important profiles banking institution, front line executive, often first person approached customers. Multitasking must. Responsibilities include cash/currency handling, check cashing, taking deposits withdrawals, maintained balancing record 100% accuracy rate. All errors found, corrected reconciled end day. Using good communication listening skills provide excellent customer service Rapidly efficiently prepared customer ATM cash change orders counter well busy drive-thru window. Organized, stocked maintained teller window area. Processed quarterly Vault ATM audits zero error rate. Collected member loan payments. Sold cashier's checks, traveler's checks money orders. Answered telephone inquiries banking products including checking, savings, loans lines credit. Maintained friendly professional customer interactions. Maintains records, sales referrals accounts well spotting scams. Also spent time floating teller created diversity confidence traveling different locations different customers, new faces learn work with. REASON FOR LEAVING I recruited, offered accepted better job opportunity Squires Homes Education High School Diploma General/business studies 1985 Miami Coral Park － City State US 1985, Graduated High School Diploma: general/business studies Miami Coral Park Srn High Miami, FL Skills Sales, Telephone, Inventory, Point Of Sale, Credit, Cash, Customer Service, Receptionist, Retail Sales, Answering, Associate, Clients, Exceed, Merchandising, New Hires, New Sales, POS System, Reconciliation, Recruiting, Sales Associate, Sales Associates, Scheduling, Staffing, The Sale, Time Management, Visual Merchandising, Payments, Invoices, All Sales, Correspondence, Data Entry, Documentation, Excel, Filing, Microsoft Word, Ordering, Outlook, Quickbooks, Sales Service, Scanning, Shipping, Word, Audits, Bank Teller, Change Orders, Loans, Multitasking, Accounting, Accounts Payable, Accounts Receivable, Between Accounts, General Ledger, Incoming Calls, Invoice, Purchase Orders, Archiving, Data Archiving, Detail Oriented, Etiquette, Excellent Communication Skills, Excellent Multi-tasker, Microsoft Office, Ms Office, Multi-line, Multi-line Phone, Office Assistant, Phone Etiquette, Power point",SALES
"ART TEACHER Summary Creative caring leader earned trust respect students, colleagues administration 11+ years. Core Qualifications Student Centered Classroom Instruction Creative Lesson Planning Curriculum Development Active Listening Skills Assessments Motivating Students Classroom Management Develop Positive Relationships Students, Parents Staff Community Family Involvement Leadership Organization Recruiting Professional Development Administering Meetings Coordinating Implementing Activities Achievements Fundraising American Cancer Society 3 years RFL Coordinator Joseph B Whitehead Coca Cola Scholars Educator Distinction Award 2010 Outstanding Commitment Education Service Award 2010 NE Division Student Council Advisor Year Award 2010 2014 Advisor Year 2010 Student Council Year Award 2015 Breast Cancer Survivor 2015 Professional Experience 09/2012 06/2015 Art Teacher Company Name － City State Teaching 7th Grade Art, Art I-IV, Drawing, Painting, Ceramics, Sculpture Concurrent Enrollment Intro Art, Drawing, Ceramics Painting. Planning, implementing evaluating art curriculum students levels. Giving directions explanation related lessons. Providing feedback, assessing evaluating students throughout lesson. Communicating students parents student's progress, behavior work habits. Managing disruptive behavior inside classroom. Participating professional growth opportunities collaborating staff colleagues. 08/2006 06/2015 Community Education Director Company Name － City State Providing administrative leadership Fund 04 programs ECFE, School Readiness, Youth Adult Enrichment, Adults Disabilities Support Groups, GED Testing, Adult Basic Education, Aquatics, Early Childhood Screening Developing monitoring Fund 04 revenues expenditures. Hiring supervising Community Education staff. Providing leadership Community Education Advisory Board. Supervising Community Education activities; organizing programs services (both short long term); recruiting, assigning, reviewing staff. Coordinating fall, winter, spring, summer Community Education brochures; marketing. Preparing annual state Community Education reports; Maintaining accurate timely reporting MDE. Attending workshops seminars benefit Community Education. 08/2005 06/2015 Student Council Advisor Company Name － City State Supervising students grades 7-12 serve student government. Planning implementing community service projects fundraisers. Coordinating supervising school activities, pep fests, dances, etc. Administering weekly meetings Assisting elections scholarship applications. Attending NE Division Meetings State Convention. 08/2005 06/2015 Enrichment Pool Coordinator Company Name － City State Supervising Pool, Lifeguards, Water Safety Instructors, Swim Lessons. Planning developing courses, programs services youth adults. Participating professional conferences, training programs, continuing education required. Identifying local interests needs youth adults. Recruiting instructors evaluating courses. Instructing after-school enrichment courses youth. Education Training 1996 Masters Degree Curriculum Instruction University St. Thomas － City State USA Curriculum Instruction 1992 Bachelor Science Art Education K-12 St. Cloud State University － City State USA 1989 Select One Moorhead State University － City State USA Graduate Level Art Courses University Minnesota － City State USA Certifications Community Education Directors Licensure MN Teaching Licensure K-12 Art Education Curriculum Instruction Licensure Community Involvement Age age Coordinator Northland Foundation. In 2013, I asked lead community based group find ways bring youth elders community together. We since started Community Garden process completing historic walking tour town ages enjoy. Community Cancer Walk Volunteer First Lutheran Church Member Volunteer Red Cross Volunteer Ice Box Days Volunteer Affiliations Minnesota Association Student Councils (MASC) Minnesota Community Education Association (MCEA) National Education Association (NEA) Blandin Foundation Alumni Northland Foundation Youth Philanthropy Mentor Board Member Skills Administrative, Brochures, Budgets, Conferences, Hiring, Instructing, Leadership, Director, Managing, Marketing, Meetings, Motivating, Organizing, Recruiting, Reporting, Safety, Supervising, Training Programs, Workshops/Seminars",TEACHER
"CULINARY ARTS INSTRUCTOR Executive Profile I seeking responsible challenging position offers opportunities personal professional growth culinary environment fine dining high-end hotel, catering education. I prefer position Education Management. So I utilize skills gained past 16 years Teacher, Supervisor, Trainer, Team Player Problem-Solver. Skill Highlights Over 16 years supervisor experience, includes: production operations, export domestic shipping, receiving, inventory control, ordering, budgeting distribution. Also responsible Inventory System Applications Products (SAP). Conduct inventory plans select teams monthly cycle count 5000 materials Supervise earning respect others Maintain transactions SAP warehouse, shipping inventory functions SAP System Knowledge. Microsoft Office, computer, small larger appliances Maintain timeliness quality high volume kitchen Quality control Strong leadership skills Very skillful teaching, coaching, motivating, training employees students Core Accomplishments Staff Development: Launched well-received program professional development courses staff. Mentored coached employees resulting 12% increase productivity. Managed classes 7 30 students. Professional Experience Culinary Arts Instructor January 2015 Current Company Name － City State Prepare lesson plans classroom instruction credited technical/occupational courses Develops programs curriculum, syllabi, goals objectives; evaluates students' progress attaining goals objectives Taught culinary arts courses classroom/lab/field environment closely simulates environment industry maintaining knowledge current trends development field Provides instruction theory practical application culinary arts; establishes, measures evaluates program Prepare maintains required documentations administrative reports. Director Dining Services January 2014 Current Company Name － City State Oversee manage day day operation Dining Services operations Maintain uphold corporate standards meet financial expectations departments To ensure exceptional customer service, hospitality quality dining experience residents Create special meals special diets, special needs Prepare special events (grand opening, family night, community activity, resident private parties) Responsible purchasing food non-food items. Teacher Intern April 2010 May 2010 Company Name － City State 7 weeks) Demonstrated/Shopped/Organized/Planned Food Production Labs Implemented safety, sanitation, knife skills labs Developed creative lesson plans focused differentiated instruction Kept students involved engaged lessons. Teacher Intern February 2010 March 2010 Company Name － City State 7 weeks) Service Learning Project 7th grade: made pillows Haiti Developed creative lesson plans focused differentiated instruction Implemented safety, sanitation, knife skills labs Implemented culture diversity class Mastered classroom management/kept students involved engaged lessons. Paraprofessional/Substitute Teacher October 2006 January 2013 Company Name － City State Motivated students stay task completing work given teacher. Monitored halls throughout building. Worked effectively administration, faculty, staff. Participated ""Challenge Day"". Baking/Pastry Chef January 2006 January 2013 Company Name － City State Prepared make desserts, cakes, gelato, pastries, dessert sauces Mastered making ethic artisan gelato's sorbet's Plated presentation service Created design different dessert season Manage 6-8 food preparation employees. Banquet Chef January 2005 January 2006 Company Name － City State Maintained Carver/Sauté station events Assisted plate presentations sit wedding, parties special events Food preparation events Set break event Serve food depends stations( hot cold foods, desserts). Owner/Manger January 2002 January 2004 Company Name － City State Increased sales 25% 50% Effectively managed food cost, budgeting, production, sales, inventory, marketing advertising Supervised 8-10 employees Responsible hiring terminating Initiated proper training customer service Monitored food safety sanitation. Education Master Science Family Consumer Science 2012 Queens College CUNY － City State Associate Science Culinary Arts 2007 Le Cordon Bleu College － City State US Bachelor Science Marketing/Management 1995 Southampton College Long Island University － City State Skills administrative, advertising, arts, budgeting, coaching, customer service, training employees, special events, financial, food safety, hiring, instruction, Inventory, inventory control, leadership skills, lesson plans, marketing, materials, Microsoft Office, presentations, progress, purchasing, quality, Quality control, receiving, safety, sales, SAP, shipping, supervisor, teacher, teaching",ARTS
"HR SERVICES REPRESENTATIVE Summary A multi-skilled professional good all-round HR imformatory skills. Very capable ability deal recruitment/processing needs organization. Experienced providing timely date HR advice managers employees whilst time making sure employee employers interests best represented. Key Skills Excellent telephone manner high standard communication skills. Able deal highly confidential matters professionally discreetly. Strong communicative, interpersonal, team-building, leadership Highly developed written, verbal presentation skills Good computer skills excellent knowledge Microsoft Word Excel Possess proactive, positive confident attitude Professionals Human Resources Association Recruiting selection techniques Experience 10/2012 Current HR Services Representative Company Name － City State Dealing recruitment needs employment issues company. Ensuring timely recruitment new employees business initial job offer made induction company including offer letters contracts etc. Duties: Process enrollment new recruits Contacted job applicants inform application status. Thoroughly explained employee handbook new employee orientations. Process requests enrollment, updates, changes claims Group Benefit Plans Process application Leave provide information staff managers requested Making sure promotions, transfers pay increase take effect planned. Prepare job status reference letters requested employees weekly basis Set maintain correct records employees within system databases. Providing employment references past employees Prepare Offer Letters Employment Contracts Employees Conducting pre/post-employment checks: reference security checks job applicants Process staff status changes Register new employees Company's time clock system Prepare company ID's Employees Process application Leave provide information staff managers requested Assist employees customers alike person phone ensure issues/concerns rectified within timely manner Liaising Managers/Supervisors departments meet demands department whether pertaining recruiting leave benefits concerns/queries Scan attach documentation relating employee electronic file Ordered stationery supplies Filed documents daily basis Photocopied faxed documents Assisted packaging payslips Prepared Haulage Contractor payrolls weekly basis 05/2010 07/2011 Teller/Customer Service Representative (HEART Trainee) Company Name － City State Providing assistance needed branch equals getting operation branch date. Duties: Acted Customer Service Representative (CSR)/Teller opening accounts processing transaction members Assisted members using facilities branch offers, also providing information different types products services Society offered also members group Batched teller transaction vouchers daily Prepared utility payment vouchers dispatch within turnaround time set Society Filed prepared loans vouchers dispatch daily Prepared daily listings content Cash Deposit Box Assisted filing documents application cards, payroll listing, letters internal external members etc. Assisted registration members concierge queue Assisted retrieval faxing signature cards documents requested Prepared letters customers suppliers directed Education 2019 BSc Human Resource Management University College Caribbean － City Jamaica Human Resource Management (Pending) 2009 Select One General St. Jago High School － City State Jamaica 7 CSEC (CXC) Subjects Professional Affiliations The Jamaica National Building Society Teller/Customer Service Representative Skills Human Resource Management, Basis, Benefit Plans, Benefits, Claims, Contracts, Databases, Documentation, File, Hr, Increase, Induction, Packaging, Recruiting, Recruitment, Security, Accounts And, Cash, Csr, Customer Service, Customer Service Representative, Dispatch, Faxing, Filing, Loans, Payroll, Receptionist, Retail Sales, Vouchers, Confident, Excel, Microsoft Word, Presentation Skills, Proactive, Self Motivated, Telephone, Word",HR
"INTERNATIONAL CERTIFICATION PROGRAM MANAGEMENT Profile I experienced professional 14 years aviation aerospace expertise international governmental liaison, aircraft certification, regulatory compliance, aircraft sales import/export compliance. As professional pilot 800 hours total time, multi-tasking, problem solving risk management foundation career. Skills Substantial knowledge Microsoft Windows operating systems MS Office NX7.5 Unigraphics Teamcenter. Moderate knowledge computer networking including LAN, WLAN. Domestic international regulatory compliance Aircraft Import/export experience Strong management complex problem solving skills 3D modeling Accident investigation Root Cause Analysis Accomplishments ACCOMPLISHMENTS Achieved First Type design approval Brazil, China, Malaysia, Indonesia, South Africa, New Zealand Argentina. Obtained Type Design major change approvals EASA, Canada, Maldives, Brazil (exempt/non-exempt), India Russia. Developed managed revenue stream foreign validations reducing budgetary restraints 50%. Assisted development publication Pilot's Operating Handbook Aircraft Flight Manuals country specific POH/AFM supplements. Managed directed external design engineering contracts, programs implemented house review approval processes utilizing NX7.5 Unigraphics, 3D modeling. Professional Experience International Certification Program Management 07/2010 Current Company Name City State Demonstrated experience aspect International aircraft validation acceptance process application submittal granting validated type certificate. Lead subject matter expert foreign regulations regards certification operations. Managed external contract engineering design groups regards Type Design changes. I developed managed internal engineering disciplines, FAA, foreign authority project teams validation process. Developed departmental procedures based international bilateral agreements, governmental regulation operational requirements. As IC Program Manager coordinated certification activities internal functions direct FAA involvement. Develop certification procedures required reviewed company documentation meet FAA foreign civil aviation authority requirements. Reviewed compliance documentation, design data, Certification Plans, Compliance Reports, Drawings, wrote internal company coordination memos prior domestic foreign government submission. I developed compliance packages submitted directly FAA foreign authority. Improved guidelines implementing certification programs maintaining budgetary schedule constraints. Ensured compliance multi-national agreements regulatory frame work Experienced US federal regulations 14CFR 61, 91, 23, 135. Knowledgeable European governmental regulations regards aircraft certification, operations. Successfully obtained aircraft First Type approvals Europe, Mexico, New Zealand, Qatar, Malaysia, Colombia, Brazil, China, Russia, Argentina. Maintenance Avionics Coordinator 05/2000 08/2005 Company Name City State Developed managed maintenance avionic customer accounts, processed invoice payments, credits net account billing. Prepared maintenance/avionics invoices. Managed subscription based navigational data company charter operations customer based aircraft. Coordinated invoicing, account management maintenance avionics repairs FAA 145 repair station. Managed pilot supplies, purchase orders, inventory control cycling life limited products. Education Training Bachelor Science Professional Aeronautics 2009 Embry-Riddle Aeronautical University Minors: Aviation Safety, Management, International Relations Associate Arts Liberal Arts 2004 Johnson Country Community College City State Professional Aeronautics 1999 Spartan School Aeronautics City Affiliations Professional Associate Dive Instructors, Aircraft Owners Pilots Association, Embry-Riddle Aeronautical University Alumni, Cherokee Flyers, Inc.(President, Vice President, Director Membership, Assist. Treasurer), Civil Air patrol. Certifications FAA Certificated Commercial/Instrument Pilot Single-Engine Airplane, PADI Certified Dive Master. Skills account management, Autocad, billing, catalogs, civil aviation authority, computer networking, customer satisfaction, Delivery documentation, government, inventory control, invoicing, LAN, meetings, Microsoft, MS Office, Windows operating systems, network, Process development, Program Management, quality, Safety, Sales support, Technical support, Regulatory Compliance.",AVIATION
"FINANCE MANAGER Summary Flexible Financial Manager ability multi-task, meet deadlines, communicate effectively, develop motivate staff, general accounting financial reporting private public companies. Highlights Excellent analytical, communication organizational skills. Demonstrate initiative, responsibility follow ""owned work"" Strong attention detail ability multi-task. Self-directed critical thinker. Experience SOX compliance controls. Knowledge business insurance. Experience Sales Use taxes, Payroll taxes 1099 reporting. Knowledge GAAP, STAT, GASB, FAS60, FAS97, FAS133 reporting. Protects organization's value keeping information confidential. Experience Company Name December 2007 Current Finance Manager City State •Prepare monthly quarterly analytics income statement, balance sheet, budget actual variances, earnings source. •Review sign GAAP Statutory journal entries PeopleSoft general ledger. •Prepare GAAP Statutory reconciliation product write commentary variances. •Prepare quarterly annual Statutory reporting package entity financial information, senior management. •Prepare quarterly financial analysis Ad-hoc reports BOLI COLI products (Bank Owned Company Owned Life Insurance) •Draft commentary MD&A (Management Discussion Analysis) controller's business segment provide supporting work papers certain disclosures. •Act liaison assist internal external auditors planning execution quarterly annual audits, including resolution accounting auditing issues. •Assist technical accounting research, including evaluating accounting financial implications complex transactions writing white papers supporting conclusions. •Ensure compliance SOX regulations internal controls. •Liaison departments including CFO, Valuations Product management provide accurate timely data analysis. •Manage support analysts, including completion performance reviews, adequate training knowledge accounting rules, company systems overall business performance. •Implemented process improvements EBS (Earnings Source) Statutory reporting reducing closing time two days. •Conducted detailed reconciliation Policy loans State Connecticut insurance audit. •Reviewed, streamline FAS 97 journal entry process, reducing closing time day. Company Name February 2002 December 2007 Accounting Manager City State •Led monthly year end close process, account analysis financial statement reconciliations. •Assisted CFO group consolidation, monthly variance analysis operational reporting. •Reconciled inter-company, bank credit card accounts. •Maintained fixed assets schedule applied monthly depreciation expense. •Prepared journal entries monthly accruals re-classes. •Prepared annual schedules external audits including resolution accounting auditing issues. •Responsible cash management, including monitoring sweep account activity, direct deposits, lock- box inter-company transactions. •Negotiated annual merchant discount rates credit card companies. •Prepared commission reports; approved T&E weekly A/P selection. •Prepared filed 1099s reports Internal Revenue Service. •Provided oversight general direction accounting staff (A/P, A/R, Billing, collections payroll) including recruiting, training staff performance. •Served liaison bank Insurance contacts, participated FP&A meetings help safeguard business objectives. •Reviewed terms building automobile leases, allocate expense appropriate entity. •Identified applied technology related improvements streamline business processes. •Participated MAS90 financial software implementation, evaluation conversion signed-of completion. •Streamlined banking process increase cash flow domestic overseas business. Company Name April 1995 February 2002 Accounting Supervisor City State •Prepare weekly bi-weekly in-house payroll 300+ employees. •Prepared Reconciled benefits plan reports registered company multi-state tax. • Prepared filed weekly bi-weekly federal state payroll taxes. • Supervised staff six (A/P, A/R, Billing, Payroll, Collections Human Resources). • Reconciled analyzed income statement balance sheet accounts. • Reconciled bank Inter-company accounts; prepare post journal entries. • Prepared weekly cash forecast wire vendor payments. • Maintained fixed assets seclude post expense. • System administrator, Mas90/200 including, monthly module closing. • Coordinated quarterly audits company's external auditors. Resolve follow-up accounting auditing issues. Education Rutgers University 2013 Master Science Accounting City State United States Anticipated graduation date: May 2013 Kean University Bachelor Science Accounting City State United States Computer Skills ACCPAC Plus, ADP, Aggreso, Business Works, Cognos Power Play, Fixed Assets Sage Best Software, Hyperion, Future Proof, Jantek, Lotus Notes, Oracle, Mas90/Mas200 Sage Software, Peachtree, PeopleSoft, Quick Books, Real World, Microsoft office products.",FINANCE
"PROJECT DESIGNER Summary Team-oriented client-focused Civil Engineer 16 years experience designs environmentally-conscious cost-effective public infrastructure solutions. Dedicated [job title] excellent technical, analytical communication skills demonstrated [number] years experience. Highlights Team Player Organized/ Detail-oriented Microstation/Geopak Design Software Corridor Modeling Design Software AutoCAD Civil 3D Erosion sedimentation control Highway design Project management MS Office (Word, Excel, PowerPoint) Quality Control Accomplishments Microstation Software Utilization Produced drawings maintained, archived retrieved CAD files drawing documents completion four commercial projects. Presentations Created presentation materials sales, customer relations management purposes. C ADD Training Supervised trained associate drafters. Organized delegated projects according co-workers abilities. Experience Project Designer 10/2001 01/2014 Company Name City State Roadway highway design including new alignments, reconstruction, widening, rehabilitation retro-fit projects state agencies KDOT, MoDOT local municipalities Kansas City Metro area. My responsibilities include developing typical sections, setting horizontal vertical alignments, creating cross sections, setting right-of-way temporary easements, traffic control plan, erosion control plan, addressing drainage issues, calculating quantities, preparing engineer's estimate, attending public meetings, QCQA preparing project specifications. Advised project manager regarding construction material costs quantity calculations. Aided departments development plans cost estimates road, parking lot drainage projects. Implemented complex design software drawing tools plan design transportation systems.Created detailed public reports regarding bid proposals,property exhibits descriptions. Oversaw technical engineering staff guarantee successful completion project. Prepared standard engineering computations designs. Produced issued precise technical specifications data sheets. Operated computer-assisted engineering design software complete engineering tasks deadline ad hoc basis. Project Designer Engineers Architects 09/1997 10/2001 Company Name City State Roadway highway design including new alignments, reconstruction, widening, rehabilitation projects state agencies KDOT, NDOR City Salina, Kansas. My responsibilities included developing typical sections, setting horizontal vertical alignments, setting right-of-way temporary easements, traffic control plan, erosion control plan, storm sewer design, calculating quantities construction observation triple 10'x8' RCB Kansas Department Transportation. Tested soil determine adequacy strength concrete, asphalt steel foundations.Advised project manager regarding construction material costs quantity calculations.Implemented complex design software drawing tools plan design transportation hydraulic systems.Prepared standard engineering computations, surveys designs.Oversaw technical engineering staff guarantee successful completion project. Summer Intern 05/1996 08/1996 Company Name City State Performed construction observation U.S. 166 Arkansas City Sedan, KS K-360 bypassed Winfield, KS South. Tested soil determine adequacy strength concrete, asphalt steel foundations.Created detailed technical drawings structural designs according specifications residential, retail, commercial industrial projects.Assessed re-designed facility plans based sales requirements revised business model. Education Bachelor Science Healthcare Management Present National American University City State Healthcare Management Coursework Healthcare Management Bachelor Science Civil Engineering 05/1997 Kansas State University City State USA Coursework [Course Name] Student Member ASCE SWE Engineering/Minor Geology Emporia State University City State USA Coursework [Course Name] Interests Shafer, Kline Warren, Inc./Technician Skills 3D, AutoCAD, Design Software, Detail-oriented, engineer, meetings, Excel, Microsoft Word, Microstation, Modeling, Team Player, Transportation Additional Information Shafer, Kline Warren, Inc./Technician",DESIGNER
"PRESIDENT/CHIEF EXECUTIVE OFFICER Executive Profile Chief Executive experience offering outstanding presentation, communication cross-cultural team management skills. High-energy, results-oriented leader entrepreneurial attitude. Skill Highlights Leadership/communication skills Project Management Regulatory Affairs Budgeting expertise Employee relations Human resources Market research analysis Staff Development Core Accomplishments Spearheaded successful completion $5 million dollar Capital Campaign. Increased overall organizational revenue $10 $11.5 million. Expanded Residential Services twenty six (26) thirty-five (35) bed capacity due community needs. Introduced Implemented Foster Care Services decrease continuum service gaps. Recognized Columbus Foundation Nonprofit Watch 2015. Professional Experience President/Chief Executive Officer Oct 2010 Current Company Name － City State ➢ The Chief Executive Officer responsible administration programs St. Vincent Family Centers accordance stated purposes St. Vincent Family Centers general policies formulated Board Directors. ➢ In conjunction Nomination Committee, recruit orient new members Board Directors St. Vincent Family Centers. ➢ Provide information Board related funding structures, programmatic changes, pertinent information relations operations agency. ➢ Monitors ensures agencies programs performance improvement, insuring compliance funding source accreditation requirements. ➢ Supervision budget process. ➢ Oversee approve expenditures funds; policies/procedures related expenditure funds. ➢ Directs preparation funding proposals. ➢ Recruits, hires, supervises qualified staff fill positions Executive level St. Vincent Family Center. ➢ Provides opportunities staff development. ➢ Oversees establishment implementation personnel policies. ➢ Serves agency spokesperson clients, community organizations, public. ➢ Identifies secures sources funding agency programs maintains positive working relationship agency funding sources. Executive Director (Ohio) Jan 2009 Oct 2010 Company Name － City State Columbus, Ohio ➢ Under general oversight President/CEO, Executive Director responsible administration supervision National Youth Advocate Program/Ohio. The Executive Director exercised effective influence management operational, financial administrative activities including day-to-day activities long range/strategic planning initiatives. ➢ Expanded existing services developed new services program responsive needs community within scope, mission, philosophy organization. ➢ Developed recommended President/CEO policies strategies promoted enhanced mission organization. ➢ Administered fairly consistently personnel policies procedures close cooperation organizations Human Resources Department. ➢ Acted primary spokesperson state program played key role advocacy initiatives. ➢ Achieved financial goals state program applying sound financial principles ensuring revenues consistently meet exceeded expenditures. ➢ Developed proposed annual budget approval. Planed implemented budgetary corrective action response unanticipated changes revenue expenses. ➢ Served ex-officio, non-voting member Advisory Board Trustees, actively participated Board meetings. Assistant Director Jun 2002 Jan 2009 Company Name － City State Columbus, Ohio ➢ Managed directed day-to-day program service delivery within Franklin County. Responsibilities included: Management regional caseworker activities, including oversight Foster Care, Clinical Services, Sexual Offender services. ➢ Provided recommendations Service Utilization, hiring, promotions, transfers, terminations, funding, purpose attaining and/or exceeding outcomes performance goals established contract agency. ➢ Prepared managed within parameters program budget. Columbus, Ohio ➢ Managed supervisors focus positive coaching teaching practices. Conducted meetings assigned supervisors review agency case specific data ensure needs children families met. ➢ Maintained conference notes ensure supervisors meeting regularly staff provide training supervision. ➢ Reviewed assigned new cases. Child Welfare Caseworker Jul 1998 May 2002 Company Name － City State ➢ Supervised staff, including advising staff policies procedures child welfare casework program, included: assessing service needs, providing case direction performing personnel duties unit, conducted interviews hiring staff, instructed trained new staff. ➢ Reviewed approved documentation (quality control); conducted case reviews coordinated paperwork evaluated referrals service processes. ➢ Provided mentorship training child welfare social workers assisting attending court hearings, interacted attorneys direct service function. ➢ Provided direct service following activities: counseled clients, visited homes monitored treatment youth, promoted foster relative placement adjustments, attended linkage conferences collateral agencies. ➢ Provided crisis intervention services, attended court hearings, attended actively participated administrative case reviews. ➢ Performed monitored placement activity, supervised visits parents, transported children. Program Worker Apr 1996 Aug 1998 Company Name － City State ➢ Under direction Unit Supervisor, trained patients reach maximum independent functioning daily living skills. ➢ Provided therapeutic crisis intervention, include limited to: verbal physical one ones, precautionary measures, as: suicide, assault escape monitoring. Performed clinical charting included: nursing care plans medication, unusual behaviors, Unusual Incident Reports. ➢ Attended scheduled trainings assigned performed direct care duties assigned. Youth Leader Jun 1995 Apr 1996 Company Name － City State ➢ Provided one-on-one group supervision children severe behavioral problems. ➢ Developed behavior modification plans increase positive behaviors children. Education B.A. Psychology 1995 Bethany College － City State US ➢ Bethany College, Bethany, West Virginia ➢ B.A. 1995-Psychology M.S. Human Services Management 2001 Franklin University － City State US ➢ Franklin University, Columbus, Ohio ➢ M.S. 2001- Human Services Management Professional Affiliations United Way Central Ohio Finance Committee Member Past Board member Ohio Association Child Caring Agencies (OACCA) Presentations � The John Glenn Leadership Institute Public Service Public Policy: The Ohio State University. � L2000 Leadership Academy Mental Health Addiction Services Professionals. � Presenter: Child Welfare League America Conference-New Orleans. � Improving Outcomes: Merging Best Practice Managed Care Strategies. � Presenter: Child Welfare League America National Conference-Washington D.C. � Improving Outcomes: Improving Outcomes Child Welfare. � Presenter: Foster Family-Based Treatment Association Conference-Pittsburgh, PA. � Improving Outcomes: Merging Best Practice Child Welfare Privatization Strategies. � Presenter: Foster Family-Based Treatment Association Conference-Orlando, FL. � Improving Outcomes: Merging Best Practice Child Welfare Privatization Strategies. Skills Executive Level, Operations, Proposals, Coaching, Teaching, Quality Control, Corrective Action, Human Resources, Strategic Planning, Finance",ADVOCATE
"LIGHTING FIELD ENGINEERING TECHNICIAN Summary Engineering Technician impressive blend technical expertise people skills. Committed providing quality consistent technical support. Highlights Excellent communication techniques AutoCAD expert Microsoft Excel, Project Visio Advanced critical thinking Accomplishments AutoCad Software Utilization Produced drawings maintained, archived retrieved CAD files drawing documents completion multiple commercial projects. Project Management Supervised project production efforts ensure projects completed company standards, time within budget constraints. Experience Lighting Field Engineering Technician 10/2014 01/2016 Company Name City State Supports Tampa Electric Company's lighting system construction maintenance projects. Designs electrically efficient cost effective outdoor lighting systems new existing residential commercial customers. Designs expansion, relocation maintenance existing distribution facilities required serve outdoor lighting system. Serves main point contact customers, governmental agencies, TEC departments contractors. Processes work requests TEC's work management system (""WMS""), determines customer requirements, completes designs distribution map maintenance TEC's geographical interface system (""GIS""), calculates estimates, obtains necessary work permits coordinates activities TEC departments contractors ensure successful scheduling completion projects. Administrative Technical Aide 06/2013 10/2014 Company Name City State Assembles new engineering work packages, consisting applicable work requests, engineering drawings maps, distributes appropriate departments. Processes permit documents needed includes appropriate packages. Maintains central filing system active closed work requests. Serves Records Coordinator assigned Service Area, following schedule records retention purging. In WorkPro, routinely enters layout information indicated TEC's service entrance underground residential distribution (URD) services meters. Using TEC's geographical information system (GIS), draws proposed URD services meters, ensuring correct electrical connectivity owned correctly supporting structures. Process administer Work Request various sources. Assess requirements assign Work Request DDT/FE's, U.G. Coordinators Service Crews. Schedule Service Crew work WorkPro produce Daily Service Route Sheet. Administrative Technical Aide 06/2013 10/2014 Company Name City State Assembles new engineering work packages, consisting applicable work requests, engineering drawings maps, distributes appropriate departments. Processes permit documents needed includes appropriate packages. Maintains central filing system active closed work requests. Serves Records Coordinator assigned Service Area, following schedule records retention purging. In WorkPro, routinely enters layout information indicated TEC's service entrance underground residential distribution (URD) services meters. Using TEC's geographical information system (GIS), draws proposed URD services meters, ensuring correct electrical connectivity owned correctly supporting structures. Process administer Work Request various sources. Assess requirements assign Work Request DDT/FE's, U.G. Coordinators Service Crews. Schedule Service Crew work WorkPro produce Daily Service Route Sheet. Assist Customer Engineering Representative, Distribution Design Technician, Supervisor, Line Supervisor, Ops Engineer, Manager Line Crews resolving customer issues utilizing information, databases systems. Provides back-up Senior Service Area Representative, including kWh billing set-up meter sets Operation's Service Crews CIS Interface, handling Service Area inquiries One Source walk-in customers. Customer Service Professional 08/2012 06/2013 Company Name City State Serve initial point contact external internal customers. Educate customers regarding aspects company services. Responds customers' general billing questions, high bills, emergency situations, credit questions, including accounts receivables collectables inquiries professional manner. Generates service orders turn-ons, turn-offs, transfers, restores, meter sets. Responds gas emergencies serves liaison company, customer emergency agencies. Uses CIS, E-bill, Fetch, Pragma CAD applications daily basis. Business Cooperative Education Student- Customer Care. Business Cooperative Education Student- Customer Care 06/2011 08/2012 Company Name City State Provide assistance back department Senior Admin Specialist various duties including payroll, budgeting, forecasts, ordering supplies material, organizational structure updating helping employees cost center financials. Provide answers updates inquiries sent A-team CI-SF Mailboxes. Answer general questions management team pertaining phone trends activities. Responsible maintaining agent statistics Ybor Call Center performance coaches, 100+ representatives data entry Workforce Management application provide trending information leadership team. Responsible ad hoc requests, compiling reports scheduling forecasting team. Education Bachelors Information Technology June 2017 University South Florida City State GPA: GPA: 3.4 GPA: 3.4 Associates Degree February 2014 Hillsborough Community College City State GPA: GPA: 3.7 GPA: 3.7 Principles Accounting (GPA 3.8) Microsoft Office Certified Associate May 2011 Excel, Power Point, Word Access May 2012 Tampa Bay Technical High School Skills GIS, lighting designs using Visual Professional, Access, Excel, Microsoft Office, Power Point",ENGINEERING
"DIGITAL MARKETING LEAD Summary Digital marketing professional experience sales, marketing management. Knowledgeable e-commerce, social media creative digital design. Highlights Digital advertising Advertising Customer service-oriented Excellent written verbal communicator MS Office proficient Effective team player Dependable reliable Calm pressure Experience Digital Marketing Lead 12/2014 Current Company Name City State Maintain Digital Marketing Board Spa Fitness Center. Create, edit, update flyers Digital Board regarding current upcoming events Club. Upload class schedules, class descriptions, corresponding videos Digital Board daily basis. Spa Fitness Concierge 10/2014 Current Company Name City State Demonstrated excellent customer service member guests. Compete co-workers monthly performance based sales bonuses incentives. Recommend specific services members depending looking for. Provide adequate knowledge services provide along products sell. Spa Fitness Concierge 06/2014 10/2014 Company Name City State Demonstrated excellent customer service member guests. Schedule appointments massages, facials, personal trainers, manicures, pedicures etc. Recommend specific services members depending looking for. Provide adequate knowledge services provide along products sell. Assistant Soccer Director 07/2014 08/2014 Company Name City State Head coaching 6 week soccer camp 50 kids ages 4-13 7 coaches Director present. Worked directly director camp provide excellent training sessions well fun organized games. Demonstrated leadership coaches follow participating drill game kids played. Team Leader Sales 06/2013 06/2014 Company Name City State Effectively lead Sales Team entire Store driving Sales, Customer Service Recovery directing acting role model competitive environment. Shared product knowledge customers making personal recommendations. Maintained friendly professional customer interactions. Assisted customers finding right products fit needs goals Customer Service Lead/Sales Associate 04/2012 06/2013 Company Name City State Demonstrated customers come first serving sense urgency. Provide customers product knowledge making sale. Opened closed store, including counting cash,opening closing cash registers creating staff assignments. Worked team member provide highest level service customers. Director Soccer 12/2011 03/2012 Company Name City State Developed promoted soccer tournaments, leagues, classes, skills clinics outside sales, cold calls flyers. Organized executed seasonal recreation soccer league 250 kids ranging ages 6-15. Coached 350 kids week various soccer classes, skills clinics, rec practices ages 2-15. Customer Service Director 06/2010 12/2011 Company Name City State Managed 15 employees given time including developing schedule, assigning tasks, interviewing, submitting payroll, evaluating customer service employees. Provided customers well customer service employees correct knowledge regarding aspects facility. Directed staff towards handling every issue professional timely manner taking lead role personally diffusing customer complaints. Involved aspects soccer program including majority coaching kids ages 2-15. Student Athlete 08/2006 05/2010 Company Name City State student athlete I devoted 20 hours per week athletics carrying full course load. Gained valuable leadership team building experience. Established time management skills committed schooling athletics. Internship 05/2009 07/2009 Company Name City State Provided operational leadership direction key aspects facility coaching, marketing, safety, communications overall management. Developed maintained database execute marketing calls. Assuming overall responsibilities functioning soccer department. Education Bachelor Arts Sport Management May 2010 Warner University City State Minor Marketing Skills digital advertising, marketing, outside sales, retail sales",FITNESS
"SALES REPRESENTATIVE Highlights Business Tools: SAAS, Microsoft Access, Excel, Word, Power Point, InDesign, Adobe Photoshop, Salesforce, Quicken Experience 03/2014 Current Sales Representative Company Name － City State Responsible day-to-day relationship management 40 unique clients regarding planning, production, marketing, sales distribution Josten's yearbook program. Key priorities include maintaining current account volume 700k developing new business potential prospects. Project manage life cycle customers yearbook program, including idea generation, production deadlines, marketing campaigns, pricing structures, budget responsibilities, shipping schedules, sales goals distribution. Utilize salesforce log customer communication update targeted new business pipeline. Develop partnerships grow Josten's market share leading effectively trusted main point contact school administration, school organizations, teachers, students, coaches parents. Support school missions implementing educational programs surrounding school pride, anti-bullying, student-teacher recognition commitments achievement. Doubled new account volume growth YoY compared previous rep performance timeframe. Currently 50% goal 2017 new business. 08/2012 03/2014 Digital Media Sales Representative Company Name － City State Responsible day-to-day relationship management 60 unique clients regarding online advertising dealer partners. Key priorities include servicing current accounts developing new business potential prospects. Convert prospective dealer principals clients selling Cars.com online ad packages/ancillary products. Analyze consult dealer principals best way allocate advertising budget competitive SEO/paid search/traditional print/broadcast media analyses identify opportunity. Coach dealerships best practices sales interactions Conducted monthly marketing reviews dealer partners audience conversion rates. Consulted dealer partners best practices improve click rates. Negotiated largest individual sale date Cars.com Philadelphia (May 2013). Presidents Club-Exceeded 2013 sales goal 228% Awarded Top Digital Media Representative new volume growth(2013) Awarded Top Cars 360 net unit sales certificate Achievement (2013). 08/2011 08/2012 Senior Sales Coordinator Company Name － City State Responsible day-to-day relationship management 20 unique clients regarding polypropylene accounts. Key priorities include management daily communication supply chain, account managers, transportation, accounting, compliance departments solving wide variety ad-hoc requests. Appointment upper management handle ""Strategic National Accounts"" largest profitable Braskem accounts requiring elevated special course interaction attention. Critical analysis customer purchase orders, ensuring accuracy alignment forecasting client's previously projected needs well adjusting future forecasts. Forecasting client requirements, production schedules, future customer POs, inventory reports. Analyzing data providing recommended solutions client month-to-month basis. Developed bi-monthly account analysis model showcasing customers forecasts orders booked, validating variances ensure accurate forecasting. Based value recognized Braskem, adopted companywide Braskem NA. Lead analyst creation prospecting survey Braskem's National Plastics Exposition 2012. 06/2010 08/2011 Sales Marketing Assistant Company Name － City State Create marketing materials home sales assist open house showings. Assist preparation comparative marketing analysis obtain new clients. Increase client base developing relationships current clients various online media outlets. Staff new construction sites assist developing marketing new homes. Education May 2010 Bachelor Science Marketing International Business SMEAL College Business, Pennsylvania State University － City State Spain GPA: GPA:3.5 Dean's List Member Alpha Lambda Delta, Honors Academic Club (April 2007 May 2009) Marketing International Business Skills accounting, Adobe Photoshop, ad, advertising, analyst, broadcast, budget, bi, Coach, com, competitive, conversion, client, clients, educational programs, Forecasting, InDesign, inventory, marketing analysis, marketing, market, marketing materials, Microsoft Access, Excel, Power Point, Word, new construction, POs, pricing, Quicken, relationship management, selling, sales, shipping, Strategic, supply chain, teacher, transportation, unique Additional Information AMCC Academia All-Conference Award (Fall 2006 2007) *Captain Penn State Altoona Women's Soccer Team (Fall 2007)",DIGITAL-MEDIA
"INCLUSION TEACHER Professional Summary Highly motivated student-focused educator key focus individual needs students. Offers comprehensive knowledge special education requirements behavioral modification practices. Empathetic professional accommodating development lesson plans. Stimulates interests learning. Employs differentiated learning methods. Proven track record success increasing students' knowledge desire maintain excellence education. Offers key success providing instructions consulting expertise. Interventions Behavioral Control Technology Integration Analysis Educational Principles Formulas Develops Implements Lesson Plans Communications Interpersonal Skills Classroom Management Assessment Special Education/Teacher Visually Impaired Elementary Secondary School Transition Social Assistance Core Qualifications Proficienct Experience Inclusion Teacher 01/2010 01/2011 Company Name City State Provided instruction students within special education classrooms; designed curriculum support intellectual, physical, social, emotional needs students. Created assignments examinations students implemented Individualized Education Plans; administered tests scored homework. Worked closely teachers, administrators, social workers; updated maintained confidential student files communicated progress requirements. Produced progress status reports parents guardians. Authored annual Individualized Education Program re-evaluation criteria students within special education classrooms; maintained compliance strict requirements best practices. Teacher Special Education /Teacher Behavior Specialist 01/2005 01/2012 Company Name City State Formulate curriculum-based plans maximize student productivity, potential, knowledge within special education classrooms; provide world class education daily living skills general education subjects, including English, reading, writing. Collaborate cross-functional teams, including administrators, testing specialists, counselors develop implement plans meet needs students. Work closely parents promote at-home learning independence; provide referrals external resources. Developed interventions, functional behavior assessments, behavioral plans; fostered positive safe educational environment controlled behavior children; executed direct programs. Planned, coordinated, led new activities within classroom; integrated instruction, work time, demonstrations, providing student opportunities observe, explore question. Coordinated transitional activities parents, educators, service providers; implemented customized plans based direct needs students collaborated internal/external staff. Execute Individualized Education Plans visually impaired students; evaluate medical records, conduct vision assessments, provide consultation technical support. Occupational Teacher 01/2005 01/2010 Company Name City State Analyzed identified individual collective needs students; assessed performance deficiencies ensured successful execution practices. Developed implemented Individualized Education Plans meet individual requirements student; fostered stimulating learning environment facilitate growth students maximize academic potential. Established executed behavioral expectations consequences initiated key interventions necessary; ensured compliance classroom standards. Provided one-on-one group lessons students; pinpointed addressed direct learning requirements students communicated parents internal staff stimulate interests. Speech Therapist 01/1991 01/2005 Company Name City State Developed implemented individualized speech therapy plans; coordinated treatment sessions, oversaw communication progression, adjusted plans necessary achieve optimal results. Maintained accurate detailed records students performed evaluations. Worked closely classroom teachers administrators communicate key requirements create instructional plans; maintained confidentiality highly sensitive matters. Collaborated student's service providers generated community referrals. Sourced selected appropriate technologies materials meet requirements students; maintained contact parents ensure proper integrations devices daily lives children. Education Master Science degree Special Education Preschool Handicapped Children Hampton University City State Special Education Preschool Handicapped Children Master Science degree Education Education Bachelor Arts degree Special Education Hearing Impaired Children Hampton University City State Special Education Hearing Impaired Children Bachelor's BA degree Special Education Hearing Impaired completed Special Education Hearing Impaired completed Interests Daycare Children Tutor Reading Language Arts *After School Program Tutor Grades 1 5 Skills academic, consultation, Educator, English, functional, instruction, materials, progress, reading, speech therapy, Teacher, technical support, vision Additional Information Volunteer Experience Community Affiliations *Daycare Children Tutor Reading Language Arts *After School Program Tutor Grades 1 5",TEACHER
"COORDINATOR Career Overview Committed detail-oriented administrative professional exceptional customer service problem solving skills. Organized energetic team player strong work ethic. Skill Highlights Microsoft Word, Excel Microsoft Power point, Outlook Spreadsheet development Employee training development Coordination Deadline-oriented Creative problem solving iMs Connexis proficient Core Accomplishments Verizon Wireless Winner's Circle exceeding yearly quotas 2005, 2006 Administrative Office Courts Georgia grant recipient 2007, 2008, 2009, 2010, 2011, 2012 Criminal Justice Coordinating Council Georgia grant recipient 2013, 2014, 2015 Professional Experience Company Name July 2003 Current Coordinator City State Hire, train supervise interns, part-time contracted employees Responsible allocation, acquisition, budgeting monies grant writing invoicing Daily communication Superior Court Judge/staff regarding compliance matters, court calendars, updates/changes status, grant information treatment provider standards Review present treatment provider contract Superior Court Judge Board Commissioners Review present Department Behavioral Health Developmental Disabilities (DBHDD) contracts Board Commissioners submit qualifications, license insurance information treatment providers Evaluate program data reporting, grant writing, documentation submit findings recommendations Administrative Office Courts Criminal Justice Coordinating Council Liaison Drug Court/Superior Court Judge, District Attorney's Office, Public Defender's Office, Superior Court Clerk's Office, Carroll County Jail staff, Sheriff's office staff, Carrollton Police Department, Georgia Department Corrections Probation Division staff others Liaison DBHDD Carroll County Board Commissioners Referral source Pathways Community Services Board, Goodwill Industries, Georgia Department Labor, West Georgia Technical College, local staffing agencies, treatment facilities half-way houses/others Responsible case flow management Maintain 70+/- clients given time Maintain fully functional drug testing lab including, limited to, ordering reagents, supplies, sample collections well interpret report results appropriate agencies Responsible building relationships within community public relations. Company Name May 2003 June 2007 Retail Sales Representative City State Responsible sales maintenance yearly sales quotas Exceeded monthly quotas Trained updated employees computer systems phone operations Responsible store functions including transactions, audits, reconciliation daily receipts Verified service contracts customers advised circumstances early termination/penalties/overage fees Evaluated customer billing propose cost-savings customer. Company Name August 1999 February 2003 Sales Manager City State Hire, train, supervise part-time personnel Responsible accounts receivable payable Prepare payroll legal documents according federal state regulations Maintained appointment calendar buyers, sales, shows Maintained database clientele sent notifications sales shows Coordinated Apparel Gift Mart Shows eight times per year Assisted merchandising showroom Responsible decisions made regarding design manufacture apparel. Education University West Georgia December 1995 B.S Criminal Justice City State Post-graduate courses including Business Administration Secondary Education National Drug Court Conference 2012 City State National Drug Court Conference 2009 City State National Mental Health Court Conference 2009 City State National Judicial College 2007 Drug Court Coordinator Training City State State Georgia Drug Court Conference 2005 City State 2013, 2014 Work History Company Name July 2003 Current Coordinator City State Company Name May 2003 June 2007 Retail Sales Representative City State Company Name August 1999 February 2003 Sales Manager City State Additional Information Carroll Meth Awareness Coalition, Treasurer, 2009-present Chapter Adviser, Phi Mu Sorority, University West Georgia, 2014-present Community Foundation West Georgia 20 20 donor, 2013-present Skills accounts receivable, administrative, billing, budgeting, contracts, client databases, documentation, grant writing, invoicing, payroll, personnel, public relations, reporting, sales, staffing, phone",APPAREL
"CONSUMER ADVOCATE Summary To obtain position would utilize strong customer service, communication, leadership skills offer opportunity continued professional growth development. Skills Results-oriented Client-focused Quick learner Computer proficient File/records maintenance Training development File/records maintenance Microsoft Office Experience 09/2016 Current Consumer Advocate Company Name － City State Assist consumers signing health coverage multiple health insurance companies. Assist consumers accessing accounts answering questions regarding enrollments. Assist consumers changes account assist resolving payment issues account. 06/2016 09/2016 Customer Service Representative Company Name － City State Answer phones, greet clients. Assisted clients writing new auto, home, marine policies. Processed policy changes renewals well remarketing policies acquire rate reductions clients. Sold Auto, Home, Marine Renters policies well upselling cross-selling additional product lines. Provided agents MVR's, correspondences, filing, processing personal policies. Provided additional clerical duties assigned. 09/2014 06/2016 Customer Service Representative Company Name － City State Answer phones, greet clients. Assisted clients writing new auto, home, marine policies. Processed policy changes renewals well remarketing policies acquire rate reductions clients. Sold Auto, Home, Marine Renters policies well upselling cross-selling additional product lines. Provided agents MVR's, correspondences, filing, processing personal policies. Provided additional clerical duties assigned. 05/2012 09/2014 Administrative Assistant Commercial Personal Lines CSR Company Name － City State Answered phones, greet clients. Prepared marketing materials, client presentation folders commercial policy binders agents clients. Created client data spreadsheets using Microsoft Excel. Processed Commercial Insurance Policies including commercial property, commercial liability workers compensation insurance. 12/2007 05/2012 Field Representative Company Name － City State Inspected photographed commercial residential properties major Insurance companies. Identified roof, siding, foundation, electrical plumbing types well identified commercial hazards liability risk. Ensured insurance risks acceptable properly insured. Worked home based office, submitting data reports daily basis. Used CAD estimate accurate square footage floor plan lay outs. Contacted policyholders schedule appointments needed access properties high value inspections interior inspections. Achieved 96% accuracy rate submitted reports. 05/2006 03/2007 Personal Lines Customer Service Representative Company Name － City State Assisted agents quoting issuing new personal lines policies markets. Provided customer insurance assistance phone person personal lines clients. Strong data entry using Applied, Word, Excel various online insurance quoting systems. 03/2005 05/2006 Personal Lines Inside Sales Agent Company Name － City State Quoted issue personal lines policies markets. Provided customer assistance phone person personal lines clients VIP clients. Strong data entry using Applied, Word, Excel various online insurance quoting systems. 09/1999 03/2005 Underwriting Supervisor Company Name － City State Managed team twelve associates successfully meet exceed centers daily, monthly, yearly objectives. Conducted individual development sessions evaluate performance, determine trends training issues. Assisted associates establishing career goals achievements. Established team contest motivating events. Effectively supported California Nevada underwriters. Monitored productivity accuracy account servicing maintenance. 09/1992 09/1999 Customer Service Team Lead Company Name － City State Oversaw processing member transactions Customer Service Associates. Provided assistance supervision call monitoring process ensure accuracy quality service. Provided assistance supervision team daily reports, team meetings, assigned duties. Provided feedback supervision associate's performance. Effectively handled member complaints escalations satisfaction. Provided assistance supervision managing service level taking inbound calls warranted. Performed duties customer service associate. 04/1988 09/1992 Travel Sales Associate Company Name － City State Responsible travel sales new existing clients. Met exceeded goals objectives. Education Training Certificate licensed California Property Casualty Insurance. Insurance Educational Association － City State Certificate Travel Tourism Travel Tourism Institute － City State Skills Client Relations Multi-task management Computer Proficient, including Microsoft Office. Project management Creative problem solving Customer needs assessment Customer satisfaction Customer service Reports creation Associate supervision Clerical skills",ADVOCATE
"BUSINESS SYSTEMS ANALYST I Qualifications TECHNICAL SKILLS: Business Applications: SAP Web Intelligence, Informatica Data Explorer, MS Visio, MS Project, Rational Rose, Business Objects Languages: SQL, UML,C, C++ Core Java Perl Web Development: HTML, XML, PHP Operating Systems: Windows XP/Vista/7, Linux Databases: Netezza, MS SQL Server 2005/2008, Oracle 9i/10g Accomplishments Organized workshops SQL Server 2005 technical fest Mumbai University Active member Student Council Asian Students University Maryland. Interface client multi-disciplinary teams within Merkle (Business Intelligence, Information Technology, Database Data Warehouse Developers) support solution delivery process Work closely clients understand marketing goals, design marketing databases, facilitate optimum segmentation provide platforms reports measure marketing ROI. Involved designing rolling global marketing databases (North America, Europe Middle East, Latin America) thus well versed Customer Data Integration international data hygiene standardization concepts. Enable client generate reports Measuring ROI, effective channels successful campaigns optimum segments trend analysis etc using tools like Business Objects Sound understanding projects life cycle, demand generation understanding customer requirement converting technical specifications finally implementing project. Jusitn: Served subject matter expert marketing data database design European Asia Pacific regions Involved support client requests adhoc reporting campaign execution. Also responsible identifying gaps deployed functionality building necessary new functionality alongwith correcting issues current solution -data integration,data hygiene, cleansing CDI -created marketing programs based client's requirements -supported existing solution daily basis data functionality issues -supervised change requests development implementation performed QA deliverables handoff client Automated Warranty Renewal Campaign Solution Project involved warranty based CRM marketing solution enabling warranty specific campaign execution reporting Responsibilities: -Support deployed CRM database solution Latin America region Fortune 500 company focusing Public Large enterprises -Executed marketing programs weekly basis Work Experience Company Name Business Systems Analyst I 09/2014 Current Acted lead BSA client team drive consistency support projects spanning multiple regional databases support teams Primary contact client, client partners stakeholders, managing daily responsibilities associated delivering multi-channel database marketing programs. Responsibilities include working client stake holders understand marketing program objectives business rules help define metrics program measurement Partner client, client partners stakeholders define campaign audience requirements, program specifications business requirements Project: SMB CRM Marketing Database Solution Maintaining global marketing data advanced targeting segmentation drive optimal business results Gathered analyzed business requirements provided client draft detailed project specifications lead developers development QA process Managed primary ownership creating artifacts like Business Requirement Document Functional Requirement Documents Performed gap analysis Root Cause analysis data issues functionality ensured client satisfaction Project: Consumer Global Marketing Database Solution CRM solution Latin America region Fortune 500 High Tech company supporting data integration, marketing program execution, reporting analytics Led change requests within cross-functional teams using defined change management process ensuring timely deployment Analyzed complex client data using Merkle's in-house methodologies provided recommendations improve marketing programs performance Created automated processes minimizing run-time increased efficiency database update campaign deliveries Manage overall coordination, status reporting stability complex cross-functional project oriented work efforts continuing evolve solution delivery lifecycle encompass multiple methodologies Interacted development QA teams ensure timely delivery project deliverables managing project timeline communicating adjustments issues program management. Responsibilities included creating documentation detail functional requirements, technical solution design, code review, implementation QA deliverables handoff client Project: Dell Financial Services Project service provided Dell provides credit line accounts Dell customers qualify. integrated database solution allows us use customer data Consumer marketing campaigns Led project change requests throughout full solution lifecycle performing requirements gathering, process documentation, data analysis quality control Lead solution discovery sessions client stakeholders means illicit solution requirements -Set data load automated processing data extracts weekly basis -Responsible process documentation consisting Business requirements functional requirements Source Target mapping data dictionary -Designed implemented email marketing campaigns Canada region per client's specifications -Created email marketing campaign targeting customers based credit line account information Reported campaign attribution, performance, key metrics Interface client, marketing vendors, cross-functional teams within Merkle solution delivery new project development Perform requirements gathering change requests maintain documentation Synthesize complex sometimes contradictory information concise, readable, unambiguous written requirements multiple levels detail Support campaign management process develop business goals, campaign requirements campaign metrics. Build maintain client reports relating data quality campaign measurement Work Solution Account Lead define project scope, level effort timeline Work closely delivery team (including system software engineers, QA, regression test teams, product manager) ensure clients' solution created exceptional quality. Accountable determining requesting campaign data elements creative agencies build accurate segmentations targeted educational public relations program deployments Provide input Project Management regarding schedule, level effort project scope Manage client communication expectation setting Lead change requests initiation delivery Interface client multi-disciplinary teams within Merkle support solution delivery process Take direction Project Management regarding schedule, scope, cost tradeoffs Assist delivery system production designing supporting formal client acceptance process, according Merkle's defined standards Accurately document requirements acceptance criteria Merkle Marketing solutions Perform analysis new data inclusion marketing database, ad-hoc analysis data database support requirements process Company Name IT Analyst Intern 05/2011 12/2011 Assisted IT Admin managing user access rights, user groups documentation upload MS SharePoint Analyzed business applications determine changes upgrades required business users processes Gathered business requirements converted detailed technical functional specifications Served technical liaison end-users application vendors obtain solutions application issues using HEAT ticketing system Tested vendor solutions newly modified systems ensure meet client specifications Generate customized reports using Business Intelligence tools meet user requirements Company Name IT Support 05/2010 07/2010 Used Sys-Aid ticketing software handling service requests library staff Responsible troubleshooting maintenance hardware software devices Maintained Local Area Network UM Libraries performed Ghosting, G-Disking processes Education Training MS Information Management University Maryland MS Information Management (Dec 2011) University Maryland GPA 3.67 /4.0 Relevant Courses: Database Design, Web Enabled Databases (PHP), Information Architecture, Management Information Services, Project Performance Measurement, System Software Requirements B.E Computer Engineering Mumbai University B.E Computer Engineering (May 2009) Mumbai University First Division Specialties: Professional Affiliations Active member Student Council Asian Students University Maryland Skills Database, Marketing, Systems Analyst, Project Management, Business Requirements, Solutions, Metrics, Qa, Documentation, Accountable For, Accounts To, Adjustments, And Account, Basis, Campaign Management, Client Communication, Clients, Consumer Marketing, Credit, Data Analysis, Data Quality, Financial Services, Mapping, Marketing Analysis, Marketing Campaign, Marketing Research, Process Documentation, Product Manager, Program Management, Public Relations, Quality Control, Requirements Gathering, Topo, Databases, Bsa, Business Systems Analysis, Change Management, Crm, Crm Marketing, Customer Relationship Management, Data Integration, Database Marketing, Deployment, Gap Analysis, Integration, Integrator, Qa Process, Root Cause Analysis, Satisfaction, Segmentation, Access, Business Intelligence, Functional Specifications, Liaison, Microsoft Sharepoint, Ms Sharepoint, Sharepoint, User Access, Writing Functional, C++, Data Warehouse, Front End, Front End Design, Front-end, Html, Informatica, Java, Lamp, Lamp Stack, Life Cycle, Linux, Microsoft Project, Ms Project, Ms Sql Server, Ms Sql Server 2005, Ms Visio, Mysql, Oracle, Perl, Rational, Rational Rose, Roi, Sap, Sorting, Sql, Sql Server, Sql Server 2005, Subject Matter Expert, Technical Specifications, Translated, Uml, Visio, Warranty, Windows Xp, Xml, Ghosting, It Support, Maintenance, Architecture, Database Design, Information Architecture, Php, Software Requirements",INFORMATION-TECHNOLOGY
"MEMBERSHIP COORDINATOR Career Focus I would like opportunity share work experience skill set could contribute successful day-to-day running company. I'd happy supply strong references request. I currently pursuit career believe skills could greatly contribute company. Gainful employment well structured cooperative environment skills hard work optimally utilized. Frankly stated I looking career opposed ""job"". Summary Skills Reliable dependable High customer service standards Active listening skills Flexible scheduling Top sales performer Superior organization skills Customer service expert Excellent multi-tasker Opening/closing procedures Superb sales professional Sharp problem solver Bar management Time management ability Excellent communication skills Strong lead development skills Goal-oriented Focused customer satisfaction Customer service expert Employee training Clean professional Cold calling Self-motivated Professional Experience 05/2014 Current Membership Coordinator Company Name － City State As Membership Coordinators I responsible selling memberships health club. The position requires membership coordinator generate least 60% prospects normal prospecting channels. The 40% may originate club advertising promotions. A strong working relationship club staff expected membership coordinator. Paperwork administrative follow-up personal sales, along personal follow-up new memberships essential tasks. Responsibilities Approximate Time Distribution 15% Telephone solicitation, prospecting follow up. 4% Sending mailings prospects. 60% Touring prospective making actual sales presentations. 10% Follow-up new members sold generating referrals, 3% Paperwork administrative work. 3% Attending meetings. 3% Participating ongoing training programs. 2% Attending special events. 06/2011 05/2014 Customer service Manager dutie (MOD) Company Name － City State During time Bladium As Customer service MOD I worked privately owned Sports Fitness club job facilitate excellent customer service experience I proud say professional skills customer service continue grow stronger stand duties included limited to; Customer service, opening/closing procedures,monetary responsibilities, maintaining facility opening /closing checklist various task, outbound calls, EFT collections updates, confirmation cancellation customer club memberships registrations, entering guest waivers,filing, faxing, mailing invoices directly clients home business, answering directing high volume phone inquires, greeting checking guests,answering guest questions,cash handling,facility safety/cleanliness upkeep according company standards. 09/2009 09/2014 Customer Service Representative/Bar Attendant Company Name － City State My time spent Bladium Bartender job facilitate excellent customer service experience produce sales,some duties include limited to; Sales,cash handling,opening closing procedures,monetary responsibilities,at times working fast pace environment, Mixing drinks, preparing food, keeping track ordering supplies vendors needed, keeping department company standards. 04/2006 08/2009 Sales/Customer Service Representative Company Name － City State During time spent Party America job facilitate excellent customer service experience produce sales, I believe time spent Party America helped truly honing excellent customer service skills. Some duties included limited to; answering directing phone lines greeting assisting guests, setting design merchandise location, freight unloading ,monetary responsibilities, closing procedures customer receiving, ordering procedures guests, arraignment balloon bouquets. Also kept store company brand standards. 03/2003 04/2005 Sales Representative Company Name － City State As sales representative I worked nation wide call center environment order broker secure sale medical supplies. My duties included limited to; Customer service, outbound call sales, confirmation cancellation customer invoices, filing, faxing, mailing invoices directly clients home business, answering directing high volume phone inquires. 10/2002 01/2003 Merchandise Customer Assistant (MCA) Company Name － City State As sales representative I worked nation wide call center environment order broker secure sale medical supplies. My duties included limited to; Customer service, outbound call sales, confirmation cancellation customer invoices, filing, faxing, mailing invoices directly clients home business, answering directing high volume phone inquires. Education 2005 High School Diploma Thornton Thornton, CO, Adams Skills administrative, advertising, call center, cash handling, closing, clients, excellent customer service, excellent customer service, Customer service, dependable, directing, special events, fast, faxing, filing, listening, mailing, meetings, organization skills, presentations, problem solver, receiving, safety, selling, Sales, scheduling, Telephone, phone, training programs",FITNESS
"HR COORDINATOR Summary To obtain Human Resources Generalist position fully utilize extensive background HR, including experience onboarding, payroll, benefits compensation, HR policies training development Human Resources Skills Payroll · Benefits Administration · Employment Law · FMLA/ADA/EEO/WC · HR Policies Procedures · Staffing Retention· Employee Relations · HR Program/Project Management · Orientation On-Boarding · HRIS Technologies · Training Development· Performance Management Professional Experience HR Coordinator 12/2015 Current Company Name City State Process bi-weekly benefits deduction payroll time Fidelity payroll system answered employee's questions regarding timesheet, leave, pay questions. Worked senior-level management create fair training development policy. Administered training educational assistance program application. Monitor educational reimbursement process. Provided training development corporate managers Key person completing submitting form 1095 1094 Affordable Care Act (ACA) reporting requirement. Researched, attended webinars kept open communication vendor ACA compliance process. Managed administered Family Medical Leave (FMLA) Disability (ADA) program, including keeping track status changes ensure employee company compliance. Administered Paid Time Off (PTO) donation program employees FMLA. Ensured full compliance worker's compensation. Managed, supervised, reported Worker's Compensation cases follow Worker's Comp vendor case close. Educated advised employees worker's comp. Trained manager reporting process workplace-related injury cases. Performed OSHA survey report. Administered benefits benefit-eligible employees. Actively participated involved yearly benefits open enrollment personally visiting employees client's site deliver new plan year's benefits information. Sent 401K notification employees. Instrumental entire onboarding process. Conduct present new hire orientation weekly basis. Sent offer letter employment agreement Performed background check corporate hires advised HR Director results. Process E-verify new hires. Addressed inquiries employees management regarding new-hire activity. Provide support employees in-person, phone, e-mails. Solved assisted management multiple employee-related issues. Main person managing maintaining Flexible Spending Account (FSA) benefits including health, dependent care, transit, parking In charge maintaining benefit enrollments Kelly website. Lead person monitoring maintaining company's Learning Management System – BizLibrary. Using BizLibrary conduct annual compliance training course approximately 500 employees generating weekly training completion report. Played key role annual performance review process. Maintained trained managers performance management system – Halogen. Assisted employees technical issues using Halogen fill review form. Ensuring successful implementation new HRIS system, Del-Tek testing multiple HR-related functions compile HR forms documents Del-Tek system. Reviewed federal, state, local employment law confirm enforce company compliance. Ensure clear communication benefits business vendors change. HR/Payroll Coordinator 07/2015 12/2015 Company Name City State Specialize payroll-related task, issues, wage compliance Maintain process weekly payroll, manual checks, commissions ADP system three dealership locations Process employment verification requests Set new employees terminations using Applicant One, ADP Reynolds Update verify I-9 forms Assist worker's compensation Process wage garnishments child supports Process onboarding documents Answer employee's questions policy, payroll, benefits, wage deductions. Human Resources Communications Executive 04/2012 02/2012 Company Name City Organized monthly New Executives Orientation (Onboarding) Program Interviewed employees, prepared speeches write-ups internal activities Wrote, edited prepared 90% write-ups internal newsletter time Increased edition Resort Living newsletter frequency bi-monthly monthly Assisted organizing company's biggest internal annual event 13,000 employees. Human Resources Executive Secretary 02/2011 04/2012 Company Name City Organized managed Human Resources department's events meetings Created managed Senior Vice President HR Legal's calendar meetings Prepared minutes department's monthly meeting Assisted preparing department's Standard Operating Procedure manual Assisted HR admin works required Ordered controlled office supplies. HRIS Software Skills Advance administering employer website Halogen, Fidelity (payroll 401k), Kelly, Discovery Benefits PCR applicant tracking system Intermediate knowledge Applicant One, ADP, Del-Tek Reynolds Advance knowledge Microsoft PowerPoint, Excel, Words Beginner knowledge Microsoft Access Beginner knowledge Content Management System (CMS) Accomplishments Revamped orientation process new hires implemented company-wide. Ensured department's functionality dependability performing multiple additional department's tasks seamlessly rough transition period. Fostered open communication teamwork environment working multiple departments, team members working project. Was noted team player teammates supervisor. Worked upper management revise create new training application form, policy, procedure. Created offer letter employment agreement templates company assisted revising employee's 60-day check-in form policy ​ Education Bachelor Science Management George Mason University City State Management 3.84 Excellence Major Magna Cum Laude Related coursework: Teamwork, Intro HR, Advance HR, Honors Seminar Leadership Associates Arts Science Degree Business Administration Lord Fairfax Community College City State Business Administration 3.77 Magna Cum Laude Languages Speak fluently English, Chinese (Mandarin Cantonese), Malay Membership, Trainings, Certificates Member Society Human Resources Management (SHRM) 04/2015 Current Essentials HR Seminar 04/2016 Form I-9 E-Verify SHRM 02/2016 Certificate Excellence Major Management 05/2015 Presentation skills training Knowledge Sharing Sessions, Malaysia 09/2012 Corporate Grooming Business Etiquette Training, Malaysia 03/2012 Malaysia Leadership Conference, Washington D.C. 12/2011",HR
"BUSINESS ANALYST SR. TECHNICAL BUSINESS ANALYST Highlights C, C++, core java Back Ends Oracle 9i, 10g, 11gRII,MS SQL Server-2005,IBM DB2 Computer Tech. UML Web Designing HTML, XML Operating Systems Windows 9X/XP/2000/2003 Server, Linux Red hat 5, SUSE 11 Development Tools Rational Rose, MS Visio, MS Project, Oracle SQL Developer, Crystal Reports, Java Workflow Editor, Eclipse Application servers Jboss Tomcat5, 5.0.1.GA,IBM Websphere App Server 7. Databases Tools Oracle 9i, 10g, MS SQL 2008, Oracle Enterprise Manager Console, SQL Developer, Power Builder 9.0 Bankind Application Finacle Ebanking Application Infosys Ltd. Accomplishments WAYE(World Alliance Youth Empowerment). Completed Yes+ course advance meditation techniques. I hereby declare information furnished true correct best knowledge. 4. Experience Business Analyst Sr. Technical Business Analyst Company Name SDLC Jul 2011 Dec 2013 Company Name Requirement Gathering Requirement Analysis Release management Product management Product implementation role BRS analysis Feasibility analysis Vender management Client handling Product Management Highlights: Initiated new projects like mobile devices compatibility Key resource Standard Product Enhancement Documentation. Interacting Marketing Team understand market demands. Worked actively ""Cloud SFA"" project implement product cloud technology. Market research competitive products product enhancement. Involved pre-sales activities understanding market product enhancement. Involved ""30 Days Implementation Plan"" documentation WSFA. Actively involved complete Software Development Life cycle manage project every phase SDLC order meet business requirements. Exposure industry verticals Banking, Pharmaceuticals Healthcare. Deciding time lines UAT, Deployments, Staging movements, Live deployments. Working Application Owner. Online Banking India (Finacle Ebanking Application Infosys Ltd.) Retail Internet Banking, India version migration 6.2.3 11.0.2 PDF Statements integration session validation Service Request module Domestic NRI Customers Online Banking International Geographies (UK, CA, DE, HK, SG) Funds Transfer (Scheduled, Hot Payments) Service request module (implementation 100 Service requests) Click Call Service Generate Password OTP Tax certificates download (Integration session validation) UI revamp ICICI Bank UK Responsibilities: Handling RIB UK, Germany, Canada Application Owner. Co-ordinate Business requirement understanding. BRS study, feasibility Acceptance. Discuss approach in-house Development team vendor get approval Cost timelines. Provide Impact analysis Preparation System test Cases UAT testing Change management (VSS checkout checkins) Release UAT Business testing, acceptance Sign-Off Co-ordinate deployment team Staging movement Production movement Documentations Approach Document (b) System Testcases (c) Release Doc (d)Live Deployment docs Guide production support team Live issues RCA Co-ordinating related teams like UBPS, CDCI, core banking. Troubleshooting Responding ad hoc exercises Production issues. Handling Level 3(Application owner) escalations severe Live issues Vendor co-ordination Co-ordinate Business Requirement understanding project sign-off Training Received: Information Security: Web Mobile application threats. Projects Implemented Base Information Management Pvt. Ltd. Software Implementation Engineer Dec 2008 Jul 2011 Company Name Dec 2008 Jun 2011 Company Name Base E12 WSFA web based sales force automation solution automate make sales process effective productive. It captures Sales Person's Day-to-day activities generates useful reports top management sales department. Customized Solution Novartis India Ltd. Franco Indian pharmaceuticals 2. Project name Customer Relationship Management (Web Based J2EE) CRM application used sale order booking ,tracking delivery company's products. It includes SMS based sales tracking. Customized Solution Novartis India Ltd. 3. Project name Workflow Applications (Web Based J2EE) Workflow applications include solutions company's internal use like Cash voucher approvals, Capital Expenditure approval process. This applications master data based SAP masters transactions. So, built Data bridge database SAP database synchronize data. Customized Solution Alkem Labs Roles responsibilities projects To communicate directly client gather details requirement. Documentation (URS,SRS). Designing screen layouts Interact development team, QC team effective solution. Impact analysis, Gap Analysis documentation. Test cases review. Application implementation site. Pilot Run User Acceptance testing. Application training, Go Live, Project sign-off. Work end-users define execute test scenarios ensure appropriate end user training. Technical Responsibilities: Provide detailed system requirement client(Hardware/Software). Production Server Setup (Windows 2003 Server RedHat Linux 2.5). Database setup (Oracle 10g R2. IBM DB2,MS SQL 2005). Standard database restore, Master Data preparation. Application server installation configuration(Jboss 5.1.0.GA Tomcat6). Software deployments(ear,war etc.). Maintaining Versions Deliverable. Education Bachelor Engineering Information Technology 6 2008 University Mumbai Integrated Trading Manufacturing (ITM,An ERP Base Information) BI Tool BI Base (Business Intelligence tool Base Information) Information Technology Personal Information Comprehensive problem solving abilities, excellent verbal Interests Passport, Visa Details Visa: L2 EAD Extracurricular activities Actively participated organizing collage events,Industrial Visits, Active member volunteer Languages English, Marathi, Hindi. Skills Go Live, ad, applications master, Approach, automate, automation, banking, BI, Business Intelligence, C, C++, Change management, competitive, CA, Hardware, Customer Relationship Management, CRM, Crystal Reports, Client, Databases, Database, delivery, Designing, Documentation, Eclipse, Editor, English, ERP, Funds, Hindi, HTML, IBM, DB2, IBM Websphere, Information Security, J2EE, Java, Jboss 5.1.0, Jboss, Languages, Linux, Market research, market, Marketing, MS Project, Windows 9, Windows, 2000, migration, Operating Systems, Oracle 9, Oracle, Developer, Oracle Enterprise Manager, Oracle SQL, PDF, Power Builder 9.0, Product Management, Rational Rose, Red hat 5, RedHat Linux 2.5, Requirement, Retail, Sales, SAP, SDLC, servers, SMS, Software Development, MS SQL Server, MS SQL, SQL, Tax, user training, Tomcat5, Tomcat6, Troubleshooting, UML, validation, Visio, Web Designing, Workflow, XML Additional Information PERSONAL DETAILS: Comprehensive problem solving abilities, excellent verbal written communication skills, ability deal people diplomatically, willingness learn team facilitator hard worker. Name Aaditya Vijay Hirurkar Date Birth 20th Oct-1985 Sex Male Nationality Indian Marital Status Single Passport, Visa Details Visa: L2 EAD Extracurricular activities Actively participated organizing collage events,Industrial Visits, Active member volunteer",BANKING
"FINANCE CONTROLLER Summary Established goals objectives, developed policies procedures, recruited trained staff, initiated enhanced automated systems. Turned around ""problem areas"". Ensures compliance knowledge governmental regulations requirements. Defined closely monitored short-and long-term goals objectives departments. Excels interacting broad populations including senior management, staff, patients, external auditors. Highly versatile, quickly masters' new roles, responsibilities, technologies, environments. Initiate spearheaded special project resulting measurable revenue growth; diffuses difficult situations tact ease. Skills Leadership/communication skills Product development Budgeting expertise Self-motivated Project management Small business development Client account management Customer-oriented Skills Account reconciliation, accounting, administrative, budget preparation, budget, closing, commercial lending, contract negotiations, contracts, Credit, client, delivery, Department Health, direction, financing, financial, financial controls, financial operation, financial statements, forecasting, funds, general ledger, grants, Human Resources, HR, Director, managing, Mental Health, Office, outlook, organizational, payroll, P.C., personnel, quality, quality assurance, quality control, reporting, research, supervisor, tax planning, annual reports, year-end. Education Bachelor Science 1996 New york institute technology City State USA MBA Finance 1998 New york institute technology City State USA Experience Finance Controller 08/2010 09/2017 Company Name City State Managed team 100 professionals. � Oversees accounting financial activities � Managed general ledger activity, reporting systems, GAAP standards� M onitored timely accurate monthly, quarterly year-end closing process � Prepared company forecasts budget � Coordinated, monitored, supported taxation requirements compliance knowledge governmental regulations requirements � Managed tracked revenue invested assets ensure compliance company policies investment guidelines. Administrator 10/2008 09/2017 Company Name City State Manage 32-person Corporate Practice Group specializes taxation tax planning corporations sole proprietor-ships. Wrote comprehensive practice manual payroll taxation practice. Analyzes financial statements major corporations, large domestic investment companies broker/dealers evaluate credit quality commercial lending decisions. Prepare Credit Approval Summaries client's financial position light current economic conditions future business outlook. Direct implementation financial operation, budget preparation administration, audit, taxation, monthly closing books record, account reconciliation, journal entry adjustments. Prepares monthly, quarterly, annual reports summarizing forecasting business activities financial position income expenses. Develops financial statements, analyzes business trends daily operating costs. Manager Finance 02/1997 12/2006 Company Name City State Improved collections development receivables performance measurement system project supervisor held accountable. Upgraded accounting department including personnel, job descriptions financial controls meet requirements growing organization. Assisted external auditors performing year-end audits. Monitored, reviewed evaluated budget projections, grants budget vs. actual day-to-day expenses, provided advice budgetary opportunities address anticipated projected shortfalls ongoing basis. Provided quality assurance audits maintain process quality control plans. Assisted management development long-term strategies organizational implementation plans. Acted lead monthly budget projections related research activities. Researched, developed, implemented budgetary strategies designed effectively efficiently accomplish hospital's mission. Worked hospital department liaison National Institute Health (NIH), New York State Office Mental Health (NYSOMH), New York City Department Health Mental Hygiene (NYCDMH), private funded research contracts, training grants (NIH) T32 research related specific purpose funds. Controller 02/1990 12/1996 Company Name City State Established line credit used financing working capital requirements. Implemented departmental budget vs. actual reporting system. Consolidated branch accounting operations resulting staff reduction. Improved P.C.-based general ledger Account Payable software improve reporting. Submitted monthly financial statements Board Director (BOD). Supervised four (4) direct fifteen (15) indirect reports. Served point contact managing key relationship New York City Department Health Mental Hygiene (NYCDMH), banks, hospitals, universities, establishments support service contract delivery administration. Assumed additional responsibilities needed, including oversight Human Resources (HR), front desk, administrative staff, IT functions. Presided facility expansion acquisition projects direction financial budget forecasting analysis, cost approval, contract negotiations, associated functions.",FINANCE
"ADVOCATE GENERAL Professional Summary Over eleven years experience management Criminal Justice Mental Health disciplines Developed innovative ""Delayed Sentencing"" ""Aftercare"" programs Oklahoma County surrounding courts Over six years managing surety company (Bail Bond Recovery) Proven record innovative effective staff development Strong commitment, vision leadership Skill Highlights Highly analytical thinking demonstrated talent identifying, scrutinizing, improving, streamlining complex work processes Computer-literate performer extensive software proficiency covering wide variety applications Proven relationship-builder unsurpassed interpersonal skills Goal-driven leader maintains productive climate confidently motivates, mobilizes, coaches employees meet high performance standards Results-driven achiever exemplary planning organizational skills Innovative problem-solver generate workable solutions resolve complaints. Additional Training Therapeutic Options Training CPR Professional Experience Advocate General August 2014 Current Company Name Provides oversight state operated private facilities licensed contracted Department Mental Health Developed Advocacy Conditional Release Monitoring Program immediate success locating reporting consumers non-compliant medication, court orders state rules Carefully analyzing historical comments, ratings input consumers using grievance process allowed us highlight negative trends prior becoming major problems, result number consumer grievances dropped almost 50% since appointed Advocate General Monitoring reviewing critical incident reports facilities resulted collaboration prompted facility representatives engage consumers families offer assistance, explanation appropriate support soothed initial anger potentially prevented lawsuits. This huge factor 34% decrease critical incidents reported 8/2014 8/2015 Collaborating Oklahoma Forensic Review Board regarding consumers found guilty reason insanity providing input advice current behaviors trends strengthened relationships governor appointed board department By participating treatment team meetings consumers found guilty reason insanity never attain competency, focusing risk assessments, progression program potential placement consumers, able streamline phases program making productive efficient Staying aware state budget status, I able make appropriate adjustments managing division's budget. As result division finished fiscal year 20% budget allowing savings passed divisions services cut. Consumer Advocate August 2013 August 2014 Company Name Represented mental health consumers substance abuse issues Collaborated state private facility administrators regarding problems resolution measures Actively participated committees working educate staff public consumer's rights matters Provided oversight facilities licensed contracted ODMHSAS. BEST Award (Building Excellent Services Together) two times. January 2004 January 2013 Company Name Established community based supervision programs Oklahoma County's Regimented Inmate Disciplinary program, presentencing aftercare Successfully marketed programs services, resulting contracts referring agencies Oklahoma Department Corrections Community Sentencing Division well numerous county district courts around state Collaborated Oklahoma Department Mental Health Substance Abuse Services Oklahoma Department Corrections create appropriate policy procedure community based sentencing monitoring Compile detailed notes reports board directors Oklahoma County courts Compile community needs assessments Mentored program participants resulting numerous court case dismissals effort enroll individuals college and/or military. Education Training Bachelor Criminal Justice University Oklahoma － City State Skills streamline, budget, interpersonal skills, Computer-literate, contracts, CPR, notes, managing, meetings, Mental Health, organizational skills, problem-solver, processes, reporting, supervision",ADVOCATE
"CUSTOMER CARE REPRESENTATIVE Professional Summary Skills Account reconciliation Exceptional organization Billing collections expert Invoice payment transactions Work History Customer Care Representative 06/2013 08/2014 Company Name – City State Managed customer calls effectively efficiently complex, fast-paced challenging call center environment Addressed resolved customer product complaints empathetically professionally Defused volatile customer situations calmly courteously Gathered verified required customer information tracking purposes Referred unresolved customer grievances designated departments investigation Met exceeded service quality standards every review period Maintained detailed administrative procedural processes improve accuracy efficiency managing wide variety customer service administrative tasks Mastery customer service management systems databases Excelled meeting objectives use independent action, prioritization, persistence, leadership skills Addressed customer service inquiries timely accurate fashion, providing appropriate information maintaining precise records high standard customer service Managed quality communication, customer support product representation customer Ran reports supplied data fulfill customer report requirements Built customer loyalty resolving complaints, expediting orders, locating out-of-stock discontinued items Recommended, selected helped locate merchandise based customer needs desires Communicated merchandise needs issues appropriate departments supervisors Maintained up-to-date knowledge company policies regarding service requests, product issues, returns exchanges, replacement policies Promptly responded inquiries members, staff, customers via phone, e-mail fax Maintained detailed administrative procedural processes improve accuracy efficiency managing wide variety customer service administrative tasks resolve customer issues quickly efficiently Developed effective relationships departments, including sales, quality assurance, service, clear communication Used humor, positive attitude, high standards encourage assist customers Participated extensive classroom online training seminars Promoted positive work atmosphere behaving communicating manner supported staff customers Excelled meeting objectives use independent action, prioritization, persistence, leadership skills. Club Manager 06/2011 03/2013 Company Name – City State Contributed overall success franchise facility tours potential new members, explaining promotions, handling customer concerns issues Recruited, trained, supervised staff 12-15 Coordinated daily operations, addressed resolved customer complaints Overall accountability sales cash management completion balance sheets daily deposit reports Performed daily balancing transactions: cash credit deposits; balanced ledger accounts determine customer growth Surpassed revenue goals four consecutive quarters Verified new memberships, cancellations, electronic fund transactions Explained membership contracts signing new members working towards upgrading membership agreements Performed weekly inventory responsibilities order process supply orders merchandise, cleaning, office supplies Maintained facility equipment member base 8,000 people Maintained high level customer service professional manner. Customer Service Team Lead 10/2007 06/2010 Company Name – City State Assisted customers account inquiries including questions, concerns, issues Collected past due debts delinquent accounts Set new customer accounts, including explaining, selling, bundling services, entering customer information scheduling product installation Relayed specific account information customer courteous professional manner maintaining account security confidentiality Worked retain customers looking disconnect downgrade services Identified staff vacancies recruited, interviewed selected qualified applicants increase employee base meet ever-changing staffing needs Managed monitored daily activities average 18 customer service representatives Routinely prepared evaluations identify problems areas improvement Developed implemented policies, procedures process improvement initiatives improve retention rates increase employee customer satisfaction Recommended changes existing methods increase accuracy, efficiency responsiveness customer service department Generated employee tracking reports week regard hours benefits Formulated enforced company policies, procedures quality assurance measures training staff improve customer interactions Addressed inquiries management regarding new-hire activity ongoing employee relation issues Facilitated information flow customer service, account management operations, quality assurance, training payroll departments guarantee call center objectives met Defused volatile customer situations calmly courteously Mastery customer service management systems databases Managed customer calls effectively efficiently complex, fast-paced challenging call center environment Resolved service, pricing technical problems customers asking clear specific questions Prepared reports communication senior management clients Managed high call volume tact professionalism Initiated operations improvements improve overall call center productivity Provided incentive increase productivity offering employees awards best customer service Oversaw call center employees ensure customer satisfaction goals consistently met Conducted performance reviews Customer Service Representatives reduce resolution time improve customer satisfaction rates Acted professionally patiently addressing negative customer feedback Improved call center functionality service capacity resolving customer complaints efficiently quickly Developed process controls metrics daily management Call Center Answered average [number] calls per day addressing customer inquiries, solving problems providing new product information Greeted customers entering store ascertain customer wanted needed Described product customers accurately explained details care merchandise Earned management trust serving key holder, responsibly opening closing store Politely assisted customers person via telephone Communicated vendors regarding back order availability, future inventory special orders Successfully acquired average [number new customers per month, generating [number]% growth revenue Provided elevated customer experience generate loyal clientele Implemented marketing strategies resulted [number]% growth customer base Recommended, selected helped locate obtain out-of-stock product based customer requests Answered product questions up-to-date knowledge sales store promotions Effectively communicated supported sales, marketing administrative teams daily basis Conducted weekly walk-throughs manager discuss interior visual displays, including store window presentation Handled daily heavy flow paperwork cooperated Ensured superior customer experience addressing customer concerns, demonstrating empathy resolving problems spot Managed wide variety customer service administrative tasks resolve customer issues quickly efficiently Recipient multiple positive reviews acknowledging dedication excellent customer service Monitored cash drawers multiple checkout stations ensure adequate cash supply. Education Associate Applied Business Administration Human Resources, Management Studies, Payroll Records, Accounting, Business Law 6 2007 Trumbull Business College City State Human Resources, Management Studies, Payroll Records, Accounting, Business Law Skills account management, administrative, balance sheets, benefits, Call Center, cash management, closing, contracts, credit, clientele, clients, customer satisfaction, excellent customer service, Customer Service, customer support, databases, e-mail, senior management, fashion, fast, fax, inventory, leadership skills, ledger, managing, marketing strategies, marketing, office, window, payroll, performance reviews, policies, pricing, process improvement, processes, quality, quality assurance, selling, sales, scheduling, seminars, staffing, telephone, phone, upgrading",FITNESS
"INFORMATION TECHNOLOGY SPECIALIST (INFOSEC) Summary Retired Information Assurance Systems Security Certification Specialist responsible managing monitoring information systems network security, information systems security programs support Information Security/Information Assurance mission U.S. Army Medical Command Defense Health Agency. Also, served clerk typist secretary. Highlights Self-directed Results-oriented Time management Strong interpersonal skills Dedicated team player Labor relations Accomplishments Increased office organization developing efficient filing system customer database protocols. Experience INFORMATION TECHNOLOGY SPECIALIST (INFOSEC) 01/2012 11/2015 Company Name City State Interpreted scan results, implemented corrective action, prepared reports findings support network infrastructure. Worked coordination Army Cyber Command Regional Computer Emergency Response (Army Cyber RCERT) support Computer Networks Attacks (CNA) Computer Network Defense (CND) efforts. Chief Steward 01/2000 01/2012 Company Name City State Defended interest federal employees Fort Sam Houston, TX. Assigned cases stewards based skill sets Managed receptionist area, including greeting visitors responding telephone in-person requests information. Prepared employee's rebuttal grievances. Organized files, developed spreadsheets, faxed reports scanned documents. Participated arbitrations, mediations, Alternate dispute resolutions. Education Associate Science Business Administration 1980 Richard Bland College City State Business Administration Skills Excellent attention detail Fast Learner Ability work pressure Excellent problem-solving abilities",INFORMATION-TECHNOLOGY
"TEACHER Professional Background Certified Nursing Assistant experience serving chronically ill patients, including assisting daily living activities household tasks. Patient highly compassionate. skilled wound care, mobility assistance charting. Highly flexible willing work weekends. Flexible experienced catheter insertion removal, well tubule feedings medications. Skill Highlights Understands mobility assistance needs Charting expertise Able lift 50 pounds Understands medical procedures Trained grooming bathing assistance HIPAA compliance Strong work ethic Trained catheter change preparation General housekeeping ability Valid Pennsylvania driver's license Enthusiastic caregiver Feeding assistance specialist CPR/BLS certified Experienced obtaining/charting vital signs Professional Experience Company Name City State TEACHER 02/2015 Current Employed variety materials children explore manipulate learning activities imaginative play. Read stories children taught painting, drawing crafts. Carefully monitored children's play activities. Offered detailed daily reports outlined child's activities. Incorporated music art activities encourage creativity expression. Maintained daily records activities, behaviors, meals naps. Routinely picked children school activities. Created implemented developmentally appropriate curriculum accommodated learning styles. Familiarized parents center's policies, regulations, fees curriculum. Company Name City State Certified Nursing Assistant 01/2016 03/2017 Provides patients personal hygiene giving bedpans, urinals, baths, back-rubs, shampoos, shaves; assisting travel bathroom; helping showers baths.Provides activities daily living assisting serving meals, feeding patients necessary; ambulating, turning, positioning patients; providing fresh water nourishment meals.Provides patient comfort utilizing resources materials; transporting patients; answering patients' call lights requests; reporting observations patient nursing supervisor.Documents actions completing forms, reports, logs, records.Maintains work operations following policies procedures.Protects organization's value keeping patient information confidential. Company Name City State Home Health Aide 05/2016 09/2017 Observed documented patient status reported patient complaints case manager. Read recorded temperature, pulse respiration. Prepared patient rooms prior arrival. Assisted adequate nutrition fluid intake. Planned, prepared served meals snacks according prescribed diets. Directed patients prescribed range motion exercises use braces artificial limbs. Provided transportation, assistance companionship clients. Performed household tasks laundry, dusting, washing dishes vacuuming. Positioned residents comfort prevent skin pressure problems. Assisted ADLs. Comforted patients provided reassurance encouragement. Company Name City State HOUSEKEEPER 01/2012 12/2014 Operates various mechanized cleaning equipment, vacuums, polishers, buffers, etc.Maintain facility sanitary infection-free condition washing, cleaning replacement equipment furnishings. Requires working damp, dusty dirty areas. Must clean human waste body fluids, required. Responsible disposal trash, waste, disposable materials.Must handle various cleaning solvents, chemicals, etc. Must comply regulations asOSHA, EPA,State Health Department, etc.Plan work schedule major tasks.Damp dust furniture, light fixtures, window sills, etc.Empty trash containers daily. Wet mop floors residents' rooms bathrooms daily. Damp mop corridor floors, lobby, dining areas,and others daily. Clean wash basins, mirrors, commodes, tubs, showers daily. Check vacant rooms daily keep fresh. Clean air vents. Report needed repairs immediately supervisor (such leaky faucets toilets, loose tile, broken window panes, missing nuts screws, beds needing repair, etc.). Wash windows scheduled..Check entire area spills, water, etc. periodically, especially residents' bathrooms.Use safety precautions housekeeping services. Education Training HIGH SCHOOL DIPLOMA 2009 Strawberry Mansion High School City State Entry Level Nurse Aide Program 2013 City State Certifications CNA Licence-10/30/2015-/11/01/2017 Skills • Well versed standards hygiene sanitation • Demonstrated ability perform duties busy environment • Strong interpersonal communication skills • Good time management skills • Courteous clients, residents staf f • Sound ability perform physically demanding chores • Willing stretch existing working hours accommodate work",TEACHER
"READING, SPEECH LANGUAGE ARTS TEACHER Summary Designed implemented four original classroom curricula Self-driven, resourceful leader Excellent communication interpersonal skills Accomplished public speaker Effectively collaborates levels staff members Fosters quality relationships students Creates fun challenging learning environment students Computer proficient adaptable new technology Leads creative, yet organized structured classroom Possesses genuine interest students' cognitive social growth Extremely familiar 6th 9th Grade Language Arts Common Core Standards Accomplishments Four years experience yearbook advisor Transitioned yearbook creation process successfully use computers digital photos* Selected, oversaw provided technology training student staff 20 Organized supervised production graduation ceremony video show Responsible yearbook planning, budget, sales, advertising, ordering distribution final editing One year experience teaching Psychology Elective Social Studies course juniors seniors Taught introductory Psychology concepts facilitated independent projects Professional Development, Activities Honors Active volunteer Saginaw Bay Riverdawgs Travel Baseball Chaperoned several Middle High School Dances Host teacher four pre-service education students Served National Honor Society selection committee Coordinated Dow College Opportunity Program SVSU new teacher panel participant Nominated students People People Ambassador Program Organized Absolutely Incredible Kid Day participants Addressed SVSU Board Directors Attended several Jostens yearbook training seminars Coordinated student field trips English, Yearbook Psychology Attended SVSU's Women's Leadership Forum, 2006 Selected three times attend Top 10% Life Touch Luncheon SVSU student teaching seminar mock interview candidate Wrote numerous letters recommendation co-op college admissions students Completed 2012-13 Reader's Workshop 3-8 Alicia Kubacki (MAISA Units) Completed Sign Post (Notice Note) reading strategy training Dr. Anita Kepley. Experience Reading, Speech Language Arts Teacher January 2000 January 2015 Company Name City State Currently taking educational leave absence) Four years experience teaching 6th Grade English Language Arts (including co-teaching experience) Designed implemented original reading curriculum around Common Core Standards Focused reading comprehension, spelling vocabulary Specifically focused three genres adventure, science-fiction historical fiction Nine years experience teaching speech communication Designed implemented original classroom curriculum Focused communication concepts, speech delivery skills formats Integrated individual group projects assessment Ten years experience teaching sophomore English -- American Literature Taught novels, short stories, plays, poetry research paper process Focused improving student's writing, vocabulary reading comprehension Three years experience teaching Analytical Reading Elective English course juniors seniors Analyzed literature, poetry literary devices Facilitated two trips read elementary school students Four years experience teaching freshman English Literature Survey (including co-teaching experience) Taught novels, short stories, poetry, grammar expository writing Focused improving student's writing, vocabulary reading comprehension One year experience co-teaching English Skills Competency course designed prepare students ninth grade English Focused reading, writing, spelling grammar Co-designed intensive unit covering career awareness preparation One semester experience teaching Creative Writing Elective English course junior seniors Designed implemented original classroom curriculum Explored eight different genres creative writing. Education Master Arts Degree Secondary Classroom Saginaw Valley State University; University City State 9 Credits Completed Secondary Classroom Teaching 6 Credits Progress (K-12 Literacy Specialist) Recipient U.S. Dept. Education TEACH Grant Program Secondary Teaching Certification Communication Theater English Psychology 2000 Saginaw Valley State University; University City State Communication Theater English Psychology Bachelor Applied Arts Degree Interpersonal Public Communication Marketing 1995 Central Michigan University City State Interpersonal Public Communication Marketing Teaching Certification Michigan Secondary (6-12) Professional Education Certificate Speech, Dramatic Arts/Theater (BD) English (BA) Psychology (CE) Skills Arts, BA, Creative Writing, delivery, English, fiction, novels, poetry, Progress, Psychology, Reading, read, research, short stories, Speech, Teaching 6, Teaching, teaching 6",ARTS
"HR ASSISTANT INTERN Summary New graduate seeking work Counselor able facilitate individual group therapy sessions help participants overcome obstacles. Detail-oriented superior interpersonal skills. Skills High energy Sound judgment Compassionate Conflict resolution training Exceptional problem solver Excellent communication skills Excellent writing skills Customer service skills Proficiency Microsoft Excel, Word, PowerPoint Internet Experience HR Assistant Intern Company Name February 2016 March 2016 City State Provide administrative support Human Resources Director. Verify I-9 documentation new hires. Submit online investigation requests assists new employee background checks. Update HR spreadsheet employee change requests process paperwork. Owner, Operator Company Name August 2012 Current City State Managed fashion retail store independently. Provided professional support staff. Assisted retail store exhibiting innovative products. Preservation Technician I Company Name October 2004 May 2013 City State Responsible assembly fabricated phase boxes, portfolios custom enclosures protecting historic fragile library materials. Performed archival sound repairs books pamphlets included: rebinding books original covers (recasing). Prepared submitted books additional processing bindery. Designed complex enclosures special projects. Education Training Bachelors Art Organizational Leadership Cleveland State University April 2018 Organizational Leadership Associate Degree Bryant Stratton College City State April, 2016 EMT Certification Cuyahoga Community College City State 2003 Skills administrative support, repairs, spreadsheet",HR
"DIRECTOR OF BUSINESS DEVELOPMENT Summary Customer service based marketer administrative professional hands experience sales, marketing, operations. Known knowledgeable supportive providing clear sincere communication. Dependable B usiness Development expert 4 years top sales performer medical market. Highlights Communication Problem solver Strategic planning Account Management Business Development Sales Accomplishments Sales Surpassed sales goals 25% east valley region. Raised west valley region 50% Client Interface Collaborated prospective clients prepare efficient product marketing strategies drive business development. Increased working network territory enhance sales performance. Finical Analyst Increased cost-effectiveness 20 compliance enforcement implementation new quality control system. ​​ ​ ​​ Experience June 2015 May 2016 Company Name City State Director Business Development Strategic marketing Exceed budget goals 150%. Network supporting physicians case managers. Recruit in-house physicians referring hospitals. Optimize financial reimbursement. Led team six sales marketing representatives. Internal Operations. Contract negotiations. June 2014 June 2015 Company Name City State Physician Relations Education/Marketing Liaison Create sustain strong relationships referral sources. Clinically reviewed referrals placement. Market physicians, case managers, patient families inform choice long-term acute care. Work sales team co-market new territories hospitals. Present in-services discuss features benefits. Deliver excellent customer service sincerity. Promoted Director Business Development. February 2013 June 2014 Company Name City State Clinical Liaison Managed territory gain/sustain strong relationships build referral source. Lead presentations physicians case managers Increased territories' admissions 200%. Assisted hitting record census history Restora Hospital. Transferred west valley territory assist rebuilding relationships raise census. Hired trained new liaisons. Mended broken relationships territory created new ones. Raised census 150% within month's time. August 2009 February 2013 Company Name City State Lead Monitor Technician/Health Unit Coordinator Coordinate daily duties. Administrative assistance. Monitor cardiac rhythms. Chart compliance Medical order completion.. Education 2016 Grand Canyon University City State USA MBA Business Administration 2008 Arizona State University City State USA Bachelor Science Exercise Science Small Business Minor Skills acute care, administration, benefits, budget, business development, contracts, customer service, interpersonal, leadership, marketing, presentations, sales, finance, cultured, team work.",BUSINESS-DEVELOPMENT
"RDA Professional Summary I dependable, hardworking team player. I get along easily types people. As I pursue career Dental Assistant I looking experienced level position I renew RDA license. Licenses X-Ray Certified Certifications pending RDA, Coronal Polish Pit Fissure Sealant Invisalign Certified ​ Dental Skills 4-Handed Dentistry Preventative Care Instrument Sterilization Diagnostic X-Rays Infection Control Ortho Emergency Treatments Prosthetics/Restorations Prep Oral Surgery Bleaching Trays Casts/Impressions Patient Education CHAIRSIDE SKILLS Prepare tray setups dental procedures. Obtain dental records prior appointments. Prepare patients procedures ensure comfort develop trust; calm distressed patients; instruct patients postoperative general oral health care. Oversee cleanliness operatories instruments; insure safe/sanitary conditions using autoclave, ultrasonic dry heat instrument sterilization Assist dentist extractions, fillings, RCTs, Implants, Crown Preps Assist hygiene SRP cases general office skills Eaglesoft Dentrix Open Dental Microsoft Office Exceptional Phone Etiquette Scheduling Professional Experience 03/2014 04/2015 RDA Company Name － City State Coordinated appointment schedules dentist oral surgeon. Routinely completed inventory, supply orders restocked supplies. Greeted prepared patients dental examinations. Properly sterilized dental equipment examination rooms accordance infection control policies. Correctly arranged instrument trays prior dental procedures surgeries. Proficiently assisted dentist diagnostic, preventative, general, orthodontic, endodontic, surgical periodontic procedures. 04/2013 12/2013 Dental Assistant Company Name － City State Greeted prepared patients dental examinations. Properly sterilized dental equipment examination rooms accordance infection control policies. Effectively operated x-ray machines developed x-rays. Provided appropriate postoperative instructions prescribed dentist. Expertly filed patients' charts processed billing payments. 06/2012 12/2012 Dental Assistant Company Name － City State Greeted prepared patients dental examinations. Properly sterilized dental equipment examination rooms accordance infection control policies. Accurately collected recorded patient medical dental histories. Education Training 2012 Dental Assisting Program Kaplan College － City State Honors GPA 3.85 2014 Invisalign Training － City State 2015 iTERO Training － City State 2015 Kor Whitening Training － City State Community Service Dentistry From Heart Free Dentistry CEA Dental Convention Greeter, Collected Surveys Kaplan Student Leaders Feeding America, Blood Drive",ARTS
"ENROLLED AGENT TAX ACCOUNTANT OFFICE MANAGER Executive Profile Dedicated professional accomplished ability work independently team member successfully achieve project goals objectives. Skill Highlights Enrolled Agent (EA) Proficient Microsoft Office Valued team player Account reconciliation expert QuickBooks UltraTax Effective time management Strong organizational skills Advanced computer proficiency (PC Mac) VA Notary Public Microsoft Office Professional Core Accomplishments Employee Management Liaised HR department establish employee benefits, training, payroll termination procedures. Accounting Reviews Conducted detailed technical analytical review federal/state corporate, partnership, LLC's, Non-Profit, Gift, Fidicuary tax returns, quarterly estimates prepared associates. Professional Experience Enrolled Agent Tax Accountant Office Manager May 2006 May 2015 Company Name － City State Playing main role preparing tax resolution settlement actions firm Reviewing office files make sure documentation provided accurate Analyzing information proceed tax resolution Making negotiations preparing final settlement documentation amount Prepares Corporate, Individual, Partnership, Gift, Non-Profit, LLC's, Fiduciary Tax Returns Managed accounts payable, accounts receivable, payroll departments Compliance Officer/Processing Manager/HR Manager January 2005 May 2006 Company Name － City State Compliance files close out, Closing dept., Process loans supervise processors, A/P, A/R, Payroll, Accounting Team Coach July 2003 December 2004 Company Name － City State Gymnastics instructor Vice President Sales Office Manager Legal Department May 2003 December 2004 Company Name － City State Sales Leads, Signing Contracts, Meeting clients Sending sub-contractors daily Jobs, payroll, A/P, A/R, manage City contracts, Small Claims trials Legal Secretary Administrative Assistant November 2002 May 2003 Company Name － City State Screen calls potential cases, trained data entry personnel, managed Personal Injury case files initial intake demand, prepared demand packages, answered Interrogatories, conducted legal research, accounts receivable, account payable, payroll Receptionist Administrative Assistant July 2002 November 2002 Company Name － City State Answered mutable phone lines, typed subcontracts, proposals Purchase orders, submittals, transmittals, helped bids projects Mail receivables, mail payables, filing, order quotes Real Estate Legal Assistant November 2001 July 2002 Company Name － City State Post closings, legal assistant Disbursements, opening closing files, typing HUD-1's (settlement tatements) ordering searches, surveys title binders, getting payoffs Coordinating brokers, investors, loan officers Administrative Assistant August 2001 November 2001 Company Name － City State Working Divaris Real Estate, Responsible secretarial advance work, receptionist, interfaced Extensively various, prestigious companies Advantage Mortgage, Progressive Nursing, Nortel Networks, Mericom, J. Hoskins Law Office. Accountant August 2000 August 2001 Company Name － City State A/P A/R Payroll Clerk: Solely responsible bookkeeping, Accounting executive administrative support specialty ship Service contracting firm employing 450 multi-functional tradesmen Support personnel Interfaced extensively various prestigious Contractors Coastal Coatings, Bay Metals Fabrications, States Roofing, NORSHIPCO, Colonna's Shipyard. Collections Representative April 2000 August 2000 Company Name － City State Called cardholders collected credit Card debts Top Performer Sales Merchandiser April 2000 August 2000 Company Name － City State Merchandising customer service representative high-end women's fashions retailer renowned MacArthur Center Mall Top sales merchandiser Store Manager January 1997 November 1999 Company Name － City State Supervising sales associates, opening closing management bank deposits, selection fall fashion lines, supervision inventory control checkout. Gained Hands-on statistical financial report experience generation, bank reconciliation's, store office administration functions. Responsibilities included hiring, training, scheduling, store, cash ordering summer merchandising, housekeeping, functions, customer service. Assistant Store Manager April 1996 April 2000 Company Name － City State In charge opening closing store, bank deposits, vendor liaison, replenishment stock ordering, expense monitoring/ control, implementation new store sets, modification known loss reports, training cashiers associates, payroll, cash drawer reconciliation, etc. Highlights: Started cashier promoted service assistant two months assistant manager one year outstanding performance. Won various sales donations awards tenure. Education High School Diploma Business Marketing 1997 Ocean Lakes High School － City State Attended Professional Marketing Management Seminars Accounting Business 2004 University Phoenix － City State Skills Accountant Management, Client Relations, Computer Proficiency, Organizational Skills Additional Information Honor 2nd Place Winner DECCA State Marketing Conference Award (1997) Active Volunteer local community",APPAREL
"BUSINESS DEVELOPMENT REPRESENTATIVE Summary Dedicated Business Development Representative detail-oriented self-starter congenial salesperson excelled closing percentages. Background inside sales customer service. Skills FCA Kain Automotive training (3 steps digital success) Chrysler Certified Employee CRM training Highlights Seasoned conflict resolution Strong organizational skills Energetic work attitude Adaptive team player Telephone inquiries specialist Multi-line phone talent Exceptional communication skills Excellent time management Leadership abilities Quick Learner Experience Company Name City State Business Development Representative 07/2016 10/2016 Answered customers' questions regarding products, prices availability. Emphasized product features based analysis customers' needs. Responded customer inquiries timely manner. Shared product knowledge customers making personal recommendations. Maintained friendly professional customer interactions. Company Name City State Internet Social Media Manager 12/2015 07/2016 Answer customers' questions products, prices, availability, product uses, credit terms. Recommend products customers, based customers' needs interests. Consult clients sales contract signings resolve problems provide ongoing support. Create publish gravitating posts various social media forums (Facebook, Twitter, Instagram, etc.). Respond promptly reviews regarding company. Compose send compelling email blasts weekly generate business. Conduct weekly meetings discussing current sales percentages Business Development Department. Update information company website frequently. Company Name City State Manager 10/2014 04/2015 Trained new employees brought restaurant standards. Finished tasks timely manner. Oversaw customer complaints assist problem correctly best benefit customer store. Company Name City State Server Lead Bartender 04/2012 07/2015 Provided excellent customer service. Worked closely servers kitchen staff ensure restaurant runs efficiently.",BUSINESS-DEVELOPMENT
"SALES REPRESENTATIVE Profile Accomplished energetic sales representative solid history achievement retail. Motivated leader strong organizational prioritization abilities. Core Qualifications Fluent Spanish Enthusiasm Team player Organized Cash handling accuracy Organized Time management Detail-oriented Excellent multi-tasker Customer- service-oriented Reliable punctual Enthusiasm Professional Experience Sales representative 12/2014 － 11/2016 Company Name City State Confer customers telephone person provide information products services, take enter orders, cancel accounts, obtain details complaints. Keep records customer interactions transactions, recording details inquiries, complaints, comments, well actions taken. Review insurance policy terms determine whether particular loss covered insurance. Determine charges services requested, collect deposits payments, arrange billing. Resolve customers' service billing complaints performing activities exchanging merchandise, refunding money, adjusting bills. Complete contract forms, prepare change address records, issue service discontinuance orders, using computers. Solicit sales new additional services products. Sales representative 09/2013 － 05/2014 Company Name City State Confer customers telephone person provide information products services, take enter orders, cancel accounts, obtain details complaints. Keep records customer interactions transactions, recording details inquiries, complaints, comments, well actions taken. Review insurance policy terms determine whether particular loss covered insurance. Determine charges services requested, collect deposits payments, arrange billing. Resolve customers' service billing complaints performing activities exchanging merchandise, refunding money, adjusting bills. Compare disputed merchandise original requisitions information invoices prepare invoices returned goods. Solicit sales new additional services products. Order tests could determine causes product malfunctions. Cashier 05/2013 － 11/2014 Company Name City State Receive payment cash, check, credit cards, vouchers, automatic debits. Issue receipts, refunds, credits, change due customers. Assist customers providing information resolving complaints. Count money cash drawers beginning shifts ensure amounts correct adequate change. Answer customers' questions, provide information procedures policies. Calculate total payments received time period, reconcile total sales. Weigh items sold weight determine prices. Education Jun 2013 High School Diploma Quest Academy City State 2018 Associate Arts Chabot College Political Science City State Lan gu ages Skills billing, credit, English, forms, insurance, prepare invoices, Issue receipts, Listening, money, Persuasion, policies, Reading, recording, sales, telephone",SALES
"ONLINE COACHING, PERSONAL TRAINING Summary Professional fitness/wellness coach strong consultative sales background high level expertise online nutrition coaching, personal training, behavior coaching. Dynamic speaker, presenter, writer delivering impactful motivational presentations. Extensive knowledge nutrition, exercise, anatomy, physiology. Skills Selling, coaching, motivating, presenting, writing, customer relations, fitness training, professional speaking (radio, seminars, TV), organizing, tech social media savvy (Microsoft Office, WordPress, Facebook, Twitter, Instagram) Experience Online Coaching, Personal Training 01/2011 Current Company Name City Clients access broad range services online in-person personal training, nutrition programming, weight loss consultations exercise analysis. FitByRaphael one-stop, total solution fitness, weight-loss, overall healthy lifestyle. Solution focused health coaching based readiness change assessment Establish trust rapport clients collaborative coaching, proactive communication, use empathy consistency follow-through High-level communication unlimited support (email, phone, Skype) resulting high levels compliance successful outcomes Successful results motivational interviewing cognitive behavioral strategies shift mindset improve self- efficacy Daily accountability using online food journaling Privately produced, fully instructional exercise video library Authored two successful eBooks: The Power Healing Through Fitness Nutrition, 8-Weeks Lasting Weight Loss (Home Gym edition) Chief Fitness Pro 07/2002 01/2011 Company Name City State Online fitness expert personal trainer eDiets online member community Designed online personalized fitness programs help members achieve weight loss physical transformation goals Achieved outstanding results coaching 95% testimonials used National TV commercial campaigns, including multiple 100-pound weight loss testimonials Developed, produced led eDiets Best Body Boot Camp workout DVD unique, online 6-week coaching component Program growth 40% inception weight loss 8-17 pounds per member Served primary PR representative news releases fitness related inquiries across multiple media outlets (TV, radio, print) Authored compelling weekly fitness articles, attracting 500,000 1 million hits Produced directed 300 exercise videos use eDiets website​ ​​ ​​ PERSONAL TRAINING 07/2000 Current Extensive one-to-one personal training experience gyms, personal training studios homes Nutritional guidance support Guide clients safe exercise, taking account individualized physical limitations Administer fitness assessments clients including body composition testing, blood pressure, treadmill tests Design safe effective strength training, cardiovascular flexibility programs based client goals Regularly trained staff fitness industry updates coached personal trainers professional conduct AWARDS eDiets Employee Of The Year Recognized The North American Precis Syndicate (NAPS) extraordinary achievement media relations World Natural Bodybuilding Federation (WNBF) Won professional status drug-free bodybuilder Education Training B.A Communications Southern Connecticut State University Certified Personal Trainer The American Council Exercise (ACE) #T72735",FITNESS
"CONSTRUCTION LABORER Professional Summary Reliable Construction worker offering expertise gained 7 year career diverse labor roles. Versed completing physically-challenging jobs working long hours types weather conditions. Familiar commercial construction history quickly learning new techniques equipment operation. Skills Protective gear Scaffold Erection Measurement Calculation Accuracy Power Tools Debris removal Team-oriented dependable Blueprints schematics Lifting 50+ pounds Preventive Reparative Maintenance Forklift Operation Commercial Construction Safety compliance Construction knowledge Work History Construction Laborer 04/2019 06/2020 Company Name – City State Erected removed temporary structures trench liners scaffolding meet team needs. Prepared cleaned surfaces rebuilding purposes removing damaged tiles, bricks mortar. Gathered disposed work site debris remove safety hazards boost team productivity. Used radios hand signals coordinate communication equipment operators ground workers. Interpreted job site supervisor's orders technical documentation complete accurate work. Interacted daily various project managers, subcontractors municipal inspectors complete construction projects. Used required tools complete jobs, including hammers, saws, squares, levels fastening devices. Efficiently prepared job sites removing debris setting materials tools. Gathered waste trash job sites placement refuse containers keep job sites clean organized. Solar Panel Installer 08/2018 03/2019 Company Name – City State Isolated addressed problems electrical environmental factors negatively impacting system operations. Elegantly skillfully connected system wiring components achieve aesthetic operational targets. Calibrated system settings arranged orientation maximum solar access optimal durability. Put place systems consistently surpassing code safety standards. Tested system wiring layouts, grounds terminations finalize installations. Met exceeded customer preferences high-quality solar photovoltaic installations matching designs parameters. Conducted visual inspections physical tests previously installed modules systems identify faults. Examined blueprints, technical documentation customer facilities determine appropriate locations installations. Inventoried supplies materials installations repairs, documented changes requested new inventory meet expected demand. Education High School Diploma 04/2010 Central High School City Associate Science Construction Management Expected 06/2024 Liberty University City State Certifications First Aid/CPR Certified Skills Protective gear Scaffold Erection Measurement Calculation Accuracy Power Tools Debris removal Team-oriented dependable Blueprints schematics Lifting 50+ pounds Preventive Reparative Maintenance Forklift Operation Commercial Construction Safety compliance Construction knowledge Work History Construction Laborer 04/2019 06/2020 Company Name – City State Erected removed temporary structures trench liners scaffolding meet team needs. Prepared cleaned surfaces rebuilding purposes removing damaged tiles, bricks mortar. Gathered disposed work site debris remove safety hazards boost team productivity. Used radios hand signals coordinate communication equipment operators ground workers. Interpreted job site supervisor's orders technical documentation complete accurate work. Interacted daily various project managers, subcontractors municipal inspectors complete construction projects. Used required tools complete jobs, including hammers, saws, squares, levels fastening devices. Efficiently prepared job sites removing debris setting materials tools. Gathered waste trash job sites placement refuse containers keep job sites clean organized. Solar Panel Installer 08/2018 03/2019 Company Name – City State Isolated addressed problems electrical environmental factors negatively impacting system operations. Elegantly skillfully connected system wiring components achieve aesthetic operational targets. Calibrated system settings arranged orientation maximum solar access optimal durability. Put place systems consistently surpassing code safety standards. Tested system wiring layouts, grounds terminations finalize installations. Met exceeded customer preferences high-quality solar photovoltaic installations matching designs parameters. Conducted visual inspections physical tests previously installed modules systems identify faults. Examined blueprints, technical documentation customer facilities determine appropriate locations installations. Inventoried supplies materials installations repairs, documented changes requested new inventory meet expected demand.",CONSTRUCTION
"PRESIDENT Career Focus Creative Marketing Professional MBA seeking new challenge many years stay home mom; broad-based background highly competitive dynamic organizations. Recognized decisive leader excellent team player. Summary Skills A proven professional, experienced sales, marketing, management, business development. Public Private Sector experience valuable network contacts; Excellent communication public relation skills; event planning public speaking experience; Presented International Honor Award U.S. Department Agriculture's Foreign Agricultural Service outstanding leadership commitment promotion U.S. agricultural trade worldwide, May 1998. Skilled multi-tasker Focused customer satisfaction Training development Marketing savvy Team management Deadline-oriented Accomplishments A proven professional, experienced sales, marketing, management, business development. Public Private Sector experience valuable network contacts; Excellent communication public relation skills; event planning public speaking experience; Presented International Honor Award U.S. Department Agriculture's Foreign Agricultural Service outstanding leadership commitment promotion U.S. agricultural trade worldwide, May 1998 Awarded Contract Southern U. S. Trade Association implement Canadian/US Trade Mission, arranged conducted conferences, handled guests transportation, assembled media kits press releases: Master Ceremony several conferences made presentations international marketing GA's International Trade Division recognized State Model Excellence Small Business Administration Vision 2000 conference, Washington, DC 1998 Major: International Business, Honors Graduate; MBA Studies Abroad (Germany) July 1991 Middle Georgia College, Cochran, GA., Honors Graduate County Coordinator two successful Gubernatorial campaigns; Honored ""Admiral Georgia Navy"" Named Outstanding Young Women America '91 Executive Board University Georgia's Center International Agriculture 96- present State 4-H Volunteer- Judge State Competitions '94-'99 GA Council International Visitors Host Member Business Women's Council '93 -present Member Atlanta Chamber Commerce Board Directors, Refugee Women's Association Metro Atlanta '95-96 English tutor Armenian family '94-'95 Atlanta Women International Trade '95-present Georgia Economic Developer's Trade Committee '97-'99 Honored Kennesaw State University work international training programs '97 Junior League DeKalb County '93-99; Junior League Ann Arbor 99-present Alumni Advisor Georgia State University's Delta Sigma Pi Business Fraternity '88 Professional Experience President August 1999 January 2002 Company Name － City State Provide contract services organizations implementation global business strategies: identifying new business opportunities, conducting market research, market promotions, trade show representation, product demonstrations. Awarded Contract Southern U. S. Trade Association implement Canadian/US Trade Mission, arranged conducted conferences, handled guests transportation, assembled media kits press releases: Master Ceremony several conferences made presentations international marketing. Negotiated behalf buyer/sellers several large bulk commodity export transactions Director, International Trade Division November 1996 August 1999 Company Name － City State Atlanta, GA Brussels, Belgium Supervised maintenance international trade database export trade lead program January 1998 January 1998 Company Name － City State recognized State Model Excellence Small Business Administration Vision 2000 conference, Washington, DC 1998 Provided strategic direction, management, budgetary allocation, training, staffing Atlanta Brussels offices Consulted companies development global business strategies Organized managed trade show pavilions throughout Asia Americas Developed seminars international trade: secured speakers, facility locations Linked local suppliers foreign buyers distributors trade shows, missions promotional campaigns Supervised maintenance international trade database export trade lead program. Organized successful trade missions GA companies Canada Mexico, exploring trading opportunities, organizing training seminars hosting receptions companies Developed department's promotional literature, brochures, publications press releases Served Southern United States Trade Association (SUSTA) 98 generic allocation committee, overseeing allocations $900 M fifteen member states; Oversaw $400 M promotion U.S Fresh Produce Canada Implementation food promotions Canada, Costa Rica, UK, Russia, United States, Mexico, China Japan Coordinated ""Taste Georgia"" reception press visitors Atlanta Olympic Games Served Board Directors Agriculture '96, agricultural pavilion Centennial Park Coordinated Olympic Game volunteer activities Georgia Department Agriculture Advisor Atlanta U. S. Export Assistance Center Advisor Georgia Specialty Foods Association Chairperson InterTrade '97, Atlanta-based trade conference attracting 500 participants Assistant Director May 1995 November 1996 Company Name － City State International Account Executive November 1994 May 1995 Company Name － City State Appointed U.S. Department Commerce-International Trade Division's District Export Council Scanwell Freight Express, International Freight Forwarder/ NVOCC, Atlanta, Georgia International Account Executive (11/94-5/95) Responsible securing new logistic accounts; Computed air ocean freight rate quotations Increased shipping volume providing air ocean consolidation Arranged domestic cargo transportation various trucking lines; Coordinated monitored shipments; Liaison overseas offices, airline steamship lines; Prepared reviewed international documentation Cotton/Textile Broker Sales Manager October 1991 November 1994 Company Name － City State Successful track record increasing cotton fiber textile sales Southern U. S. international markets; met exceeded company quotas Expanded domestic overseas textile accounts prospecting, cold calling computer networks Advised management industry regulations Negotiated new lines credit handled letter credit transactions Directed company Import/Export agricultural commodities; Arranged logistic details Trained International School Cotton '90. Supervisor-Risk Fleet Management January 1989 January 1990 Company Name － City State Supervised managed staff five employees Coordinated property, casualty automobile insurance coverage Negotiated contract renewal new contract purchases Budget Analyst/Legislative Relations January 1988 January 1988 Company Name － City State Liaison six large state government agencies; Negotiated budgetary requests facility managers Education Masters Business Administration Business Administration 1993 Mercer University, Stetson School Business Economics － City State US Masters Business Administration, 1993 Mercer University, Stetson School Business Economics, Atlanta, GA. Bachelors Business Administration, Finance, Risk Management/Insurance 1987 University Georgia, Terry College Business Administration － City State US Bachelors Business Administration, 1987 University Georgia, Terry College Business Administration, Athens, GA. Double Major: Finance, Risk Management/Insurance. Delta Gamma Sorority, UGA Student-Alumni Committee, Delta Sigma Pi Business Fraternity Associate 1984 Middle Georgia College － City State US Associate Business Administration, 1984 Middle Georgia College, Cochran, GA., Honors Graduate Vice President Student Government, Advertising 1984 Kernel College Newspaper Vice President Student Government; Student Advisory Council GA Board Regents; Assistant Editor Advertising Editor Kernel College Newspaper; Voted ""Miss Middle Georgia College"" 1984 Student Body INTERNSHIPS/COOPERATIVE EDUCATION/PART-TIME EMPLOYMENT MBA International Business Mercer University Major: International Business, Honors Graduate; MBA Studies Abroad (Germany) July 1991 Professional Affiliations Awarded Contract Southern U. S. Trade Association implement Canadian/US Trade Mission, arranged conducted conferences, handled guests transportation, assembled media kits press releases: Master Ceremony several conferences made presentations international marketing Military Experience January 1993 June 1983 Company Name County Coordinator two successful Gubernatorial campaigns; Honored ""Admiral Georgia Navy"" Metro Atlanta Chamber Commerce, Atlanta, GA, Membership Development, Sales Representative, 1993 Congressman Richard Ray, US House Representatives. Washington, DC; Congressional Intern, Summer 1983 Languages English tutor Armenian Presentations Awarded Contract Southern U. S. Trade Association implement Canadian/US Trade Mission, arranged conducted conferences, handled guests transportation, assembled media kits press releases Master Ceremony several conferences made presentations international marketing Skills Trade Show, Buyer, Buying/procurement, Market Research, Marketing, Accounts Through, Cold Calling, Commodities, Credit, Import/export, Prospecting, Sales, Sales In, Sales Manager, Fleet Management, Assistant Director, Liaison, Trading, Database, Games, Maintenance, Promotional, Staffing, Strategic Direction, Training, Budget, Account Executive, Documentation, Quotations, Shipping, Award, Business Development, Commercial Real Estate, Event Planning, Human Resources, In Sales, Northern Telecom, Peachtree, Property Management, Real Estate, Real Estate Lending, Sales Representative, Telecom, Training Programs, Induction, Mba, Finance, Risk Management, Advertising, Associate",AGRICULTURE
"INFORMATION TECHNOLOGY CERTIFIED TECHNICIAN Summary Over Nineteen years experience Information Technology.Information Technology professional well-developed interpersonal, communication, organizational presentation skills. Solutions-focused, team oriented Senior Technical Support Analyst broad-based experience hands-on skills successful implementation highly effective desktop support operations. A broad understanding computer hardware software, including installation, configuration, management, trouble-shooting, support. Extensive experience HP products include Desktop, Laptop, high-end MFP devices Web JetAdmin, Areas direct expertise include Project Coordination Design, In-depth Technical Support, Corporate Desktop Support, Microsoft OS experience including installations-configuration-imaging, migration, registry editing. Network Citrix experience. Recommendations listed Roz Arasmo Estee Lauder Companies, Inc., Human Resources Administrator It great pleasure I take opportunity write recommendation extra ordinary individual awesome person know wonderful colleague well. During almost ten (10) years knowing Bill, displayed great talent within IT organization Estee Lauder, distributed excellent skills customer service everyone throughout company. He extremely well thought every level management Senior management. His dedication diligent excellence proven superior time time again. When called upon demonstrates top support timely professional manner mention completes tasks thoroughly accuracy never called back issue. We privileged awesome professional within organization. ____________________________________________________________________________________________ Lorilee Dickson Director, Change Management Communications Estee Lauder Bill diligent hard-working professional excellent customer service skills exceptional knowledge IT industry. Each time I requested support, quick respond completed request completely urgency. His thorough approach attention detail added bonus computer support provides regular basis. Skills years' experience) Security+ (Intermediate, 12 years' experience) Customer Service (Expert, 20+ years' experience) Networking (Intermediate, 10 years' experience) Internet Explorer Symantec Antivirus (Intermediate, 9 years' experience) Windows 7 (Intermediate, 2 years' experience) Series 7 (Beginner, 20+ years' experience) XP (Advanced, 6 years' experience) DOS (Intermediate, 20+ years' experience) Windows 8.1 (3 years 'experience), IP Mac OS (Beginner, 2 years' experience) iPhone (Intermediate, 2 years' experience) iPad (Intermediate, 2 years' experience) User Interface Writing (Intermediate, 12 years' experience) Troubleshooting (Advanced, 20+ years' experience), IT Operations (Intermediate, 8 years' experience) Accomplishments Jose Miguel Morales VP Security Engineering January 24, 2003 To Whom It May Concern, The intent letter express professional regards Mr. William Hale. I known Mr. Hale year academic milieu. During period I pleasure associated one finest people anyone could ever come contact with. William's technical professional prowess accorded highest regards peers. He thorough understanding job requirements accomplish corporate goals without sacrificing individual creativity. William success career, always interested betterment fellow man. I observed many times process accomplishing things truly representative person strong family moral convictions. William man wear many hats, humbleness allows good server, times adapt position leader. I deeply impressed Mr. Hale recommend unhesitatingly. I confident that, selected vacancy, would provide high level service commitment. Sincerely Yours, Jose' M. Morales [Electronic Signature] Jose Miguel Morales, VP Security Engineering http://www.semperfiglobal.com. Experience Information Technology Certified Technician 03/2010 － Current Company Name Desktop support, software/hardware installations configurations Manhattan area. Senior Technical Support Technician 01/2006 － 01/2011 Company Name Senior Desktop Support Analyst responsible software hardware assets company. Dedicated technician 500+ end users. Senior Technician SAP Project 2006-2010. Education Training 2017 Computer Career College MCSE,CNA, A+,CNA, Information Technology City University New York CIS Computer Information Systems Security Information Assurance Computer Information Systems Security Information Assurance 1987 Rollins College Finance Finance 1962 Certifications MCSE, MCP, CNA, Comptia A+, A+Network, A+ Security, HIPPA, Series 7,63,24 Microsoft, Comptia, Novell, SEC Series 7,63,24 Hofstra College Business Administration Business Administration Certifications Technical Support (Advanced, 20+ years' experience) Training (Advanced, 15 years' experience) Microsoft Office (Advanced, 11 years' experience) Hardware Support (Advanced, 20+ years' experience) Hardware Diagnostics (Advanced, 20+ years' experience) Hardware Installation (Advanced, 20+ years' experience) Software Documentation (Advanced, 10 years' experience) Enterprise Software Organization (Intermediate) CompTIA A+ Certification (Advanced, 12 Skills A+, A+ Certification, Antivirus, CNA, Hardware, Hardware Installation, Customer Service, DOS, Hardware Support, Information Technology, Internet Explorer, IP, Mac OS, MCP, MCSE, Microsoft Office, Windows 7, Windows 8.1, Enterprise, Network, Networking, Novell, SAP, Software Documentation, Symantec, Desktop support, Technical Support, Technician, Troubleshooting, User Interface",INFORMATION-TECHNOLOGY
"ACCOUNTANT Summary 15 Years experience Account receivable Account payable field related accounting functions. STRENGTHS: Detail oriented ability maintain high level quality. Excellent written verbal communication skills able prioritize. Able identify, define problem take corrective measures. Trustworthy, ethical, hardworking, meet deadlines. Ability work effectively team independently. Flexible adaptable, willingness learn new skills, accept new tasks. Ability maintain confidentiality times. Articulate [Job Title] driven succeed. Strategic planning client relationship management expert. [job title] [number] years experience planning, developing implementing [program process] Creative professional extensive project experience concept development. Talents include [areas expertise] Analyst extensive experience [Fields] Proficiencies include [Skill set 1] [Skill set 2] [Job Title] background [Job Title 1] [Job Title 2] looking join growing entrepreneurial organization part Executive team. Results-oriented, strategic sales professional [Number] years [Industry] industry. Articulate [Job Title] driven succeed. Strategic planning client relationship management expert. [job title] [number] years experience planning, developing implementing [program process] Creative professional extensive project experience concept development. Talents include [areas expertise] Skills Results-oriented Results-oriented Operations management Client-focused Excel [areas expertise] Proficiency [area] Experience Accountant Company Name － City State Conducted analysis address [issue] led [positive outcome] Increased sales 17% two-year period. Provided onsite training. Monitored multiple databases keep track company inventory. Successfully led key projects resulted [positive outcome] Checked E-_mail every day responded, written interaction brokers, bank, treasury operations, within financial department. Documented receipt data checks received documents evaluates results finalize utilizing accounting system. Deposited checks received financial department bank daily basis, maintained log verification follow up. Handled cash receipts, wire transfers ,and ACH, entered accounting system, distributed accountants cash applications. Prepared journal entries foreign wire transfers foreign cash receipts send processes treasury operations. Generated cash receipt journal daily monthly basis, maintain files supporting documentation accordance company policy auditing purpose. Investigated cleared outstanding accounts receivable bank, treasury department yearend closings smoothly timely manner. Communicated brokers, bank, treasury operations accountants discrepancies phone, E-mail, correspondence rectified. Performed bank reconciliations monthly. Resolved met queries financial department, help clear open cash receipts providing receipt number supporting documentation timely manner. Accounts Payable duties:. Handled processed accounts payable checks treasury operations mailed supporting documentation daily basis. Recorded accounts payable transactions, accounting system distributed accountants cash applications financial department. Processed outgoing wire transfers requested accountants timely manner, treasury operations entered cash applications. Generated cash disbursement journal daily monthly basis, file supporting documents future reference. Maintained log higher amounts requires two signatures, prepared spreadsheet supporting documentation analysis accounting manager. Developed maintained relationship bank, claims, accounting personnel's, treasury operations smooth handling account receivables payables. Take steps make assigned job accurately efficiently Education Training Associate Degree Accounting National Education Center － City State Accounting Bachelor Science degree Accounting University Kerala India Accounting Skills accounting, accounting manager, accounting system, accounts payable, accounts receivable, auditing, bank reconciliations, cash receipts, documentation, E-mail, financial, mail, payables, personnel, processes, maintain files, spreadsheet, phone, treasury, written, yearend",ACCOUNTANT
"SYSTEMS ENGINEERING MANAGER Summary Multifaceted Technical Manager broad spectrum experience knowledge excelling conduit technical domain financial processes. Proficient numerous areas hardware engineering, software engineering subcontracts management. Technical Manager $60M+ complex software development including functional management 70+ Systems Engineers, Software Engineers, Test Engineers, Technical Artists Game Developers. Skills Technical Management: MS Project, Agile Software Development, Jira, Handsoft, ePDM, Data Analysis, Customer Management Systems Hardware-Software Integration Rational Requisite Pro, ClearQuest, Visio,DOORS, LEAN/Six Sigma, Safety Engineering, Requirements Engineering Creation, System Architecture Design: Creo, Solidworks, ANSYS 14, DFMA, DFA/DFM, AutoCAD, Zemax, Unigraphics, I-deas, Intralink, Windchill Drafting: Engineering Drawings, GD&T, Tolerances, Bill Materials, Cage Codes, ASME Standards, Weld Material Callouts Development: C++, JAVA, MathCAD, Matlab, Simulink, Microsoft Visual Studio Clearance: Active Secret Security Clearance Experience Company Name February 2010 Current Systems Engineering Manager City State Technical Program Manager LCS Game Based Learning Manage 63 Systems Engineers, Software Engineers, Test Engineers, Technical Artists Game Developers Responsible budget, scope schedule $55M worth training software development Led setup cross-functional team based development resulting $12M+ cost savings Championed engineering enterprise architecture included tool suite game development used enterprise level Technical point contact US Navy ranging product design schedule budget reviews Managed 5 subcontractors including budget, scope schedule company Technical Program Manager Emirates Airlines Game Based Learning Cabin Crews Manage 7 Systems Engineers, Software Engineers, Test Engineers, Technical Artists Game Developers Piloted evolution mobile based training platform serve 20,000 trainees multiple mobile platforms Lead Systems Engineer LCS Mission Bay Trainer(MBT) Proposal Led cross functional team design $20M worth heavy equipment replicating Mission Bays LCS 3 LCS 4 Designed multimillion-dollar simulated Launch Recovery Systems Key contributor proposal-pricing estimating-efforts System Engineer Littoral Combat Ship(LCS) Curriculum Proposal Developed architecture training courseware LCS ships inclusive 300M software development Generated Learning Objective environment architecture Led integration configuration sample product demonstrating level 3 IMI training 3D environment Composed pricing model technical manpower estimates LCS curriculum proposal inclusive $300M 5 year PoP Systems Engineer M134a Dillon Minigun Simulator Developed System Design System Requirements M134a including 3 large projection screens, simulated weapon computing hardware Designed system simulating timing feeder/delinker Mechanical Engineer design production Bradley Fighting Vehicle Simulator Received performance award opto-mechanical design Bradley Simulator Designed HVAC system cool display electronic instruments *by analyzing heat emitted electronic instruments designed cooling system using series fans heat sinks Designed precision mounts optical visual instruments *Mounts designed adjustable still maintaining durability. Designing mounts consisted stress strain analysis, material selection, vibration shock analysis, manufacturability analysis. Working RTV bonding mounts lenses LED/LCD screens. Utilized elastomeric materials polyurethane foam vibration shock support Designed mounting system interface OLED screen circuit board Adopted FARO arm collect data precision measurements Company Name March 2009 February 2010 Co-op City State Developed physics system damage assessment fighter aircraft (MIG-29A) fragmentation blast damage air-to-air missile (AIM-120) System simulated results calculating penetration fragmentation damage skin aircraft structural damage shockwave blast Developed six degree freedom physics model C-17 aircraft Company Name December 2009 May 2010 Physics Consultant City State Developed physics model water flow pressure human muscle proving water pressure cause shearing female reproductive muscles watercraft accidents calculating amount stress muscle created high velocity fluid entering female reproductive system Languages Bilingual Arabic/English (US Citizen) Education University Central Florida 2010 Bachelor Science Mechanical Engineering City State University California, San Diego 2015 Enterprise System Architecture City State",ENGINEERING
"ACCOUNTANT Summary Financial Accountant specializing financial planning, reporting analysis private public sectors.Capable Accountant successful managing multiple projects consistently meeting deadlines pressure. Extensive knowledge accounting software processes. Highlights Account reconciliation expert General ledger accounting working SAP tool HFM Account payable Specialist Auditing Expert customer relations Flexible team player Compliance testing knowledge Accomplishments Achieved cost reduction eliminating redundant processes. Operated computers programmed accounting software record, store, analyze information. Extensive experience Financial Statements audits, reviews, compilations audits Governmental organizations (A-133). Maintained accurate accounts including cash, inventory, prepaid, fixed assets, accounts payable, accrued expenses line credit transactions. Researched resolved billing problems previously missed.Reduced open invoice cycle time days developing new dispute reporting procedures. Experience Performs routine accounting activities maintenance general ledger, preparation various accounting statements financial reports accounts payable receivable functions. Accounts Receivable experience focus Cash Application and/or Adjustments Process day day AP; include matching, reviewing proper approvals G/L coding, researching entering invoices. HFM reporting including balance sheet profit loss statement etc. Run weekly checks, match, mail file copies. Prepare weekly cash requirements report. Work closely departments outside vendors. Maintain vendor files. Assist month-end account reconciliations journal entries. Cross train A/R process invoices deposits Relies experience judgment plan accomplish goals. May lead direct work others. Company Name January 2016 January 2016 Accountant Maintain Cash book. Maintenance Finalization Annual account Preparation Bank Reconciliation Statement. Billing And Realisation From Debtors Verification Expenditure Bills Traveling Bills. Salary JV Verification. Day day office activity I hereby declare facts mentioned true best knowledge. Company Name January 2016 January 2016 Consultant Prepare journal entries ensure reconciliation complete. Review general ledger ensure proper accounting place Process pay application invoice payment. General ledger Reconcilation adjusting entries. Reconcilation bank account accurately timely manner attention unusal items remain outstanding monthend. Upload bank statement Bank revaluation SAP. Preparing financial reports HFM (balance sheet, profit loss statement, GR 55, Cycle run) Reviewing Balance sheet profit loss statement. Prepaid accurual booking monthed. Monthend quaterend year end reporting. Intercompany reconciliation. ACCOUNTS PAYABLE Vendor creation, edit reconciliation Stock report preparion Invoice posting verification SAP tool. Collect maintain vendor W 9. GR/IR clearing Automatic payment run SAP. 3 way matching. Inventory control expensing. Ixos invoicing payment. Create purchase order. Foreign currency Revaluation. 2)Working Process Developer (Novartis Canada GL AP) 23. Company Name March 2009 December 2012 Worked several sub modules Sap Financials: Accounts receivable, Accounts Payable, General Ledger, Banking. Accounts Payable: Automated Payment Program (APP), Invoice Processing, IDOC, MIRO. Vendor Master, Customer Master, General Ledger Master data. Having good domain experience related different functional module: Order 2 Cash (OTC), Procure 2 Pay (P2P), Buy 2 Pay (B2P) Invoice 2 Pay (I2P). Dash board maintenance, Client handling, Query resolution, Bank Reconciliation. Education MBA (Finance IT) *B.Com(Mgt Hons) Technical Qualifications *SAP FI Module Diploma Computer Application Computer Application Personal Information Date: Yours Sincerely, Place: Smruti Rekha singh. Additional Information Date: Yours Sincerely, Place: Smruti Rekha singh. Skills account reconciliations, accounting, accounts payable, Accounts Receivable, AP, Balance sheet, Bank Reconciliation, Banking, Billing, book, Com, Client, edit, Finance, Financials, financial reports, Preparing financial reports, focus, functional, General Ledger, GL, Inventory control, process invoices, Invoice Processing, invoicing, MBA, mail, office, Developer, profit loss statement, coding, reporting, researching, SAP FI, SAP",ACCOUNTANT
"FINANCE DIRECTOR Summary Marketing Manager accomplished aspects campaign development, including copywriting editing, list selection, email, social media marketing production. Excited grow company innovative, groundbreaking revolutionary fields journalism social media. Education 2015 Bachelor Arts Journalism Southern Illinois University － City State US 2012 Associate Arts Creative Writing Lincoln College － City State US Leadership Experience Advocate Sisters Interacting Successfully August '12 -'14 Center Inclusive Excellence, Southern Illinois University Mentor minority freshman women first year University Create programming would aid esteem retention SIS participants Liaison first year students resources campus. Vice President Blacks Interested Business August '13 '14 College Business, Southern Illinois University Managed progress committee chairs, maintaining positive professional relationships organizations campus. Serve contact personal Minority Student Leadership Council. Speaker House service events Created events expanded beyond College Business Communications Department. Finance Director Minority Student Leadership Council October '12 Southern Illinois University Liaison Blacks Interested Business Council. Created fundraising events sponsor annual conference Allocated councils finances different committees productive annual conference Ensured financial responsibilities met weekly basis. Advocated council funding university raised $2000. Fundraising Director Blacks INterested Business August '12 College Business, Southern Illinois University Created Black Businessmen Banquet, honored minority entrepreneurs Carbondale, IL. Hosted product sales merchandise organization. Created 5 Points Program, awarded finances organizations campus accomplished 5 major points B.I.B without hesitation. Experience 10/2012 Finance Director Company Name － City State Liaison Blacks Interested Business Council. Created fundraising events sponsor annual conference Allocated councils finances different committees productive annual conference Ensured financial responsibilities met weekly basis. Advocated council funding university raised $2000. 08/2012 Current Advocate Company Name － City State Mentor minority freshman women first year University Create programming would aid esteem retention SIS participants Liaison first year students resources campus. 08/2013 01/2014 Vice President Company Name － City State Managed progress committee chairs, maintaining positive professional relationships organizations campus. Serve contact personal Minority Student Leadership Council. Speaker House service events Created events expanded beyond College Business Communications Department. Skills Creative Writing Public Speaking Social Media Savvy Event Planning",FINANCE
"DIRECTOR OF INFORMATION TECHNOLOGY Career Overview Seeking position Director I.T. company I able utilize experience training networking, troubleshooting, customer relations. Qualifications Networking Nexus 7K, UCS, UCCX, Cisco Call Manager, Cisco Unity, Cisco Attendant Console, Cisco Jabber, Cisco ASA, Cisco ISE, Cisco ACS, Cisco Voip, Cisco Routers, Cisco Switches, Cisco Wireless Controllers, Cisco Wireless Access Points, Cisco IronPort, Juniper Firewall, Operating Systems Windows Server 2003/2008/2012, SCO Unix, SUSE Linux, Windows XP/Vista/7/10, Cisco IOS Hardware Dell PowerEdge servers, IBM Bladecenter, Dell/HP/Lenovo PC Laptops, Cisco/Juniper/Fortinet switches, Barracuda/Juniper Spam Web firewall, POS, Label Printers, Barcode Scanners, RF Scanners Software MAS90, Office 2007/2010/2013/2016, VMware, Groupwise, Exchange 2007, Aldon, Remedy, Putty, SecureCRT, VNC, WireShark, Snorby, SolarWinds Orion, SQL Database, Epicor (ERP), Security Nexpose (Rapid7), Snort, Snorby, Symantec, Trustwave, PCI Compliance CISCO Certified Network Associate (CCNA) Work Experience 01/2015 Current Director Information Technology Company Name － City State Serves main point contact I.T. related matters. Located corporate headquarters supporting 60 users locally 150 users remotely. Worked service providers vendors cutting IT budget 45%. Implemented new MPLS network Phone system saving company 180k year. Oversees IT financials. Established IT Governance department focus managing systems quality assurance, PCI security, audit change management, IT purchasing administration, IT contracts vendor management, IT financial capital expense management. Identifying providing standards gathering information use trend analysis reporting information company leaders. 01/2013 01/2015 Network Engineer/I.T. Manager Company Name － City State Supervised led IT infrastructure team (including Help Desk). Worked service providers vendors cutting IT budget 15%. Managed designed IT security solutions policies locations. Oversaw data center operations hands areas related infrastructure security. Located corporate headquarters supporting 200 users locally 1500 users remotely. Manage local/wide area networks optimal data VoIP connectivity 300 sites including 3 warehouses, 1 corp office 1 co-location. Served lead network engineer network (WAN, LAN, VoIP) problems emergencies. Troubleshoot resolve network production problems. Document network problems resolutions future reference. Conduct technical research network upgrades components determine feasibility, cost, time required compatibility current system. Manage/troubleshoot Cisco UC systems including third party integration mobile chat/video clients. Worked lead network engineer system administrators setup hardware/software networking modules production development environments. Maintained/optimized Cisco ASA/IDS/ISE/ACS/Nexus 7K/UCCX/Cisco Call Manager/Cisco Unity/Cisco Attendant Console/Cisco Jabber/Cisco Contact Center Express/Cisco Prime/WCS ensure network stability maximum uptime. Establishes network specifications conferring users; analyzing workflow, access, information security requirements, designing router firewall administration, interface configurations routing protocols. Ensured interoperability vendor specific hardware/applications network access/usage. VPN/SSL VPN). 01/2010 01/2013 Network Administrator/Help Desk Manager Company Name － City State Served technical specialist network problems emergencies. Troubleshoot resolve network production problems. Conduct technical research network upgrades components determine feasibility, cost, time required compatibility current system. Document network problems resolutions future reference. Manage local/wide area networks optimal data VoIP connectivity 300 sites including 3 warehouses, 1 corp office 1 co-location. Administers/troubleshoot Cisco UC systems including third party integration mobile chat/video clients. Provide data reporting KPI's trends IT department others ad-hoc, weekly, monthly needed. Coordinates system engineers setup hardware/software networking modules production development environments. Ensures interoperability vendor specific hardware/applications network access/usage. VPN/SSL VPN). Assisted deployment Nexus 7. 01/2010 Help Desk Analyst Company Name － City State Provided help desk support 7,000 Taco Bell stores. Troubleshoot issues dealing P.O.S., TACO computer, connections store. Log calls Remedy(software), follow calls resolved, used Putty(software) access back end computer. 01/2009 Help Desk Support/IT Technician/Network Admin Company Name － City State Provided first level help desk IT support 300 user environment spanning 15 remote sites. Troubleshoot hardware, software connectivity issues mixed Windows 2003/2008 Server, mixed Linux XP desktop environment, Cisco routers, Cisco Switches. Installed, repaired, maintained upgraded desktop/notebook computers; pre-configured cisco routers, cisco switches, network printers troubleshoot printer failures. Web filter administrator/Barracuda. Education Training B.S Computer Networking Systems ITT Technical Institute － City State Computer Networking Systems Skills ad, budget, change management, Cisco IOS, Cisco, Cisco Routers, Hardware, contracts, clients, Database, Dell, Dell PowerEdge servers, designing, ERP, financials, financial, Firewall, focus, Groupwise, help desk support, Help Desk, HP, IBM, IDS, IT support, LAN, Laptops, notebook computers, Linux, managing, MAS90, Access, Exchange, Office, Windows, Windows XP, network engineer, network printers, network, Networking, networks, Operating Systems, PCI, Phone system, policies, POS, Prime, printer, Printers, protocols, purchasing, quality assurance, Express, reporting, research, router, routing, Scanners, SCO Unix, SQL, SSL, switches, Cisco Switches, Symantec, trend, Troubleshoot, upgrades, vendor management, video, VPN, Vista, VoIP, WAN, Windows Server, workflow",INFORMATION-TECHNOLOGY
"DIGITAL PROJECT MANAGER Highlights HTML, CSS, MS Office, Magento, Simparel, Active Collab, AS400, Visuality Pro Familiar Google Analytics, Photoshop, Axure FTP systems Managed integrations with: KWI, Blue Cherry, Avalara, Smart Focus, Exact Target, Quiet Logistics, Bergen Logistics, Pay Pal, Authorize.net International Checkout Experience DIGITAL PROJECT MANAGER 01/2015 Current Company Name City State Liaison Creative Marketing Studio E-commerce divisions, reporting directly Studio Director. Route creative assets Tommy.com including bi-weekly site refreshes, blog posts global campaign initiatives Serve main point contact creative teams third party agencies internal departments special site projects, paid digital advertising projects well requests wholesale company stores Manage day-to-day priorities team designers in-house developer Established efficient work flow processes spearheading alignment US global creative teams. E-COMMERCE PROJECT MANAGER 01/2013 01/2015 Company Name City State Managed day-to-day business, functional technical enhancements e-commerce platforms multiple fashion brands, spanning product management third party integrations. Spearheaded projects work cross functionally designers, developers third party agencies, drive innovation best practice, meeting business goals time budget. Operational responsibilities included product uploads, product merchandising, content management, generating analyzing reports, interacting logistics fulfillment centers well third party vendors Managed site builds, redesigns, added functionality features; liaised clients, designers developers projects ensure project requirements goals thoroughly accurately translated parties Spearheaded multiple integrations ERP POS systems, payment gateways, email service providers tax compliance vendors Worked closely marketing design teams help create assets content marketing campaigns Headed client meetings coordinate multiple tasks project deadlines using project tracking tools; adjust schedules based new inquiries fluctuating needs. ACCOUNT EXECUTIVE 01/2012 01/2013 Company Name City State Developed implemented business strategies new dress brand, reporting directly President. Held responsible specialty account business grew account base 50% one year, generating $500,000+ additional sales. Operational logistical responsibility company including order management, coordinating finance team communicating delivery changes accounts. Merchandised deliveries design team provided design direction based sales analysis. Represented brand regional markets managed regional reps Dallas, Atlanta, Las Vegas NYC. ACCOUNT EXECUTIVE 01/2008 01/2012 Company Name City State Managed specialty store business annual volume $3.5 million, reporting directly President Sales CEO. Grew account base 25%, generating $230,000 additional sales yearly. Consistently exceeded seasonal goals 15-30%. Contributed $4 million European private label sales. Analyzed sales plan year-over-year, reporting feedback President Sales, Creative Director CEO Represented company trade shows regional markets NYC, Las Vegas Dallas; consistently exceeded show goals 35-40% Presented new collections best sellers private label buyers, selected prints fabrics match storyboards, communicated needs fabric research development team well print design team ensure maximized possibilities sales success. SALES ASSOCIATE 01/2007 01/2008 Company Name City State Assisted marketing, selling internal operations across portfolio licensed private label eyewear brands including David Yurman, Cole Haan, Betsey Johnson, Leiber Eyewear, Cache Ann Taylor. Opened 20 new specialty accounts resulting $100,000+ additional sales. Education GENERAL ASSEMBLY Front-End Web Development UNIVERSITY OF KENTUCKY BBA Marketing Fashion Merchandising MARIST COLLEGE Marketing Fashion Merchandising Skills .net, Photoshop, advertising, AS400, budget, bi, business strategies, com, content, content management, Creative Director, CSS, client, clients, delivery, direction, E-commerce, email, ERP, Fashion, features, finance, Focus, FTP, functional, gateways, Google Analytics, HTML, innovation, Logistics, Director, marketing, meetings, merchandising, MS Office, developer, order management, Pal, POS, print design, processes, product management, reporting, research, selling, Sales, sales analysis, tax compliance, trade shows, Web Development",DIGITAL-MEDIA
"TEACHER Career Overview Highly enthusiastic customer service professional 15 years client interface experience.Enthusiastic customer service/telesales representative in-depth knowledge sales, account management training.Results-driven Office Manger proven ability establish rapport clients.years client interface experience. Dedicated Customer Service Representative motivated maintain customer satisfaction contribute company success. Core Strengths Strong organizational skills Active listening skills Seasoned conflict resolution Sharp problem solver Courteous demeanor Large cash/check deposits expert Telecommunication skills Markdown/promotional procedures Store maintenance ability Inventory control familiarity Telephone inquiries specialist Customer service expert Invoice processing Adaptive team player Opening/closing procedures Accomplishments Customer Assistance Worked company systems Live Support diligently completed assigned tasks, working overtime needed. Computed Data Reports Provided required weekly, monthly quarterly reports listing sales figures client track records. Customer Service Researched, calmed rapidly resolved client conflicts prevent loss key accounts. Sales Consistently generated additional revenue skilled sales techniques. Market Research Interviewed clients via market research surveys identify product issues customer needs. Customer Interface Greeted customers upon entrance handled cash credit transactions. Assisted customers phone regarding store operations, product, promotions orders. Database Maintenance Assisted managing company database verified, edited modified members' information. Work Experience Teacher 02/2012 Current Company Name City State Read stories children taught painting, drawing crafts.Employed variety materials children explore manipulate learning activities imaginative play.Created infant area, toddler area preschool area play within daycare.Carefully monitored children's play activities.Offered detailed daily reports outlined child's activities.Incorporated music art activities encourage creativity expression.Escorted children outings trips local parks zoos.Upheld CPR Georgia regulated certifications..Offered stimulating curriculum accommodated learning styles.Led reading classes preschool-aged children.Sparked creativity imagination helping children discover new things day.Identified early signs emotional developmental problems children brought parents' attention.Communicated children's parents guardians daily activities, behaviors problems.Maintained developmentally appropriate environment.Implemented positive discipline; followed policy warning, timeout, talk parent check-in.Supervised circle time, free play, outside play learning developmental activities.Encouraged early literacy read-aloud time alphabet games.Managed general housekeeping duties, including feeding, diapering, resting, cleanup.Built stable, consistent positive environment 1-5 .-year old children. 13 years childcare experience. Office Manager/Teacher 08/1995 11/2008 Company Name City State Managed team [number] professionals.Managed team 20 professionals. Reduced controlled expenses implementing Quick books program office computers.Initiated program standardized employee training led increase customer satisfaction 12%.Managed company customer engagement campaigns.Increased conversion rates 50% various contests promotions. Increased sales 50% launching U TRI GOD marketing campaign.Managed inbound outbound marketing campaigns generate new business support partner sales teams.Managed in-house advertising program consisting print media collateral pieces.Created toddler area preschool area play within school.Offered detailed daily reports outlined child's activities.Maintained daily records activities, behaviors,and meals.Escorted children outings trips local parks zoos.Created implemented developmentally appropriate curriculum.Upheld CPR Illinois regulated certifications.Offered stimulating curriculum accommodated learning styles.Mailed parents quarterly educational assessments show progression.Completed daily paperwork agencies Child Protection Services Resource Referral Centers.Sparked creativity imagination helping children discover new things day.Identified early signs emotional developmental problems children brought parents' attention.Made policy decisions conjunction daycare board.Sustained ideal staff-to-student ratio center licensed 50 children aged 2-14.Controlled administrative, operational, financial logistical areas facility.Familiarized parents centers policies, regulations, fees curriculum.Participated home visits, parent meetings developmental screenings.Screened 300 children enrollment period 10 years.Communicated children's parents guardians daily activities, behaviors problems.Mediated talks parents teachers regarding disciplinary concerns.Made house calls held one-on-one progress report sessions parents working hours.Maintained developmentally appropriate environment.Encouraged early literacy read-aloud time alphabet games.Supported children's emotional social development adapting communication tactics differing client needs.Billed managed 100 client accounts year.Planned weekly menus 50 children following nutritional allergen guidelines.Built stable, consistent positive environment 2-14 year old children.Increased new enrollment return enrollment 20.Planned implemented educational programs 50 children.Managed operations 9000-square-foot childcare center licensed 100 children.Trained 25 U TRI GOD employees. Education Associate Arts Business Jones International University City State Professional Affiliations Child Development Association 89 Grove Way, Roswell, Georgia 770-992-4006 Skills Cash handlingProfessional friendlyCareful active listenerMulti-tasking",TEACHER
"LEAD UX/UI DESIGNER Executive Profile Insightful, UX/UI Designer experience Agile Waterfall environments. Adept distilling abstract concepts solid, elegant, defined web mobile applications. Seeking position chance develop company's creative direction. Review work found http://www.krop.com/mikal-ali/ Skill Highlights Adobe Creative Suite Target Process HTML/CSS Leadership/communication skills Product development Self-motivated User-centered design Design, layout typography Wire-framing Axure Sketch Fireworks Illustrator Small business development Project management Interactive prototypes Heuristic evaluation Style-Guide Creation Professional Experience Lead UX/UI Designer Sep 2014 Jun 2016 Company Name － City State Lead UX/UI designer Diligent industry leader secure document management software. Primary role included lead two web applications Diligent Client Provisioning Portal Client Management Portal. The provisioning web application portal used Diligent's account managers set new clients. My tasks successfully design set client companies unique settings, permissions bulk licensing procurement. The Client Application Portal designed used client company's administrators manage users. The app featured, bulk singular user on-boarding, license management cunsumtion, locking resetting users, auditing login methods local active directory users. I work Agile work enviorment two week sprint cycles Manage stories via Target Process Establish best practice usability maintained patterns experience brand Daily Collaboration Designers, Scrum Master, BA, DEV, QA PO across two products. Accountable maintaining brand via click comps style-guides Recently working mobile IOS conversions Initialed weekly sketch collaboration sessions team better understand incorporate variety perspectives flows task completion. Consistently adhered sprint delivery schedules deadlines. Features Site Prototypes created using Axure, XD, Photoshop Illustrator. Axure used navigation prototype click throughs flow charts. Senior UX/UI Designer May 2014 Sep 2014 Company Name － City State The objective LPL redesign many antiquated stock brokerage software. Extensive research collaboration product experts redesign application connects brokers SCC compliance ability communicate clients online. Senior UX/UI Designer Sep 2012 May 2014 Company Name － City State Redesigned General Motors Protection Plan (GMPP) website, generally compared coverage plans. GMPP insurance protects approximately 1.6 million clients throughout United States. Primary role includes visual interactive design design associated rules implementation site-wide styles functionality according brand business requirements. Senior UX/UI Designer Ally's new insurance lines business included QPS, BCD, Reinsurance, OSS Claims website application, responsible interactive sketch sessions, final design assets ensuring overall design efforts meet Ally's BDG forward brand standards. Collaboration information gathering business owners across multiple LOBs well collaborating via sketch assigned Information Architect (IAs). Leverage existing assets build user experience (UX) create interactive user interfaces (UI). Style Guide inclusion updates web tablet styles. Create hybrid Ally style insurance products. Create reports pattern identifiers responsive site redesign transition desktop tablet phone experience. Internal application re-branding. Redesign iterations Auto Home Page Usability lab testing. Concept sketching, wire-frames prototyping. Design Ally's first Auto Dealer Tablet Application allows F&I managers sell Vehicle Service Contract (VSC) products. The application also serves streamline Quote Print Submit objectives every vehicle service contract purchased via auto dealers. Mobile iconography. Truncate 250 page BRD condensed easy read format info graphic, allowed new existing team members effectively get speed stages complex process. Features Site Prototypes created using Axure, Sketch Illustrator. Axure used producing clay models navigation based BRD's. Owner/Excecutive Director Jul 1999 Jul 2012 Company Name － City State As creative director, worked designers coders insuring in-house quality standards client satisfaction throughout process; UX/UI Consulting application, Logo/Brand Design, Interactive website development, Banner Creation, Social Media Integration, etc. Designed new redesigned existing 2.0 applications website marketing portals. Involved search engine optimization creative end end business solutions. Gathered requirements stakeholders establish overall site objectives special functionality. Analyzed business user needs, translated requirements user centered design strategy, presented high fidelity comps client approval. Created wireframes, prototypes, screen mockups, user interface (UI) design effectively integrated customer business needs, bolstered customer experience. Managed projects (full lifecycle) drive creative direction; working designers coders ensure in-house quality standards, products integrated social media, client satisfaction throughout process. Created, conceptualized, communicated project objectives clients design staff. Hands-on usability testing. Interactive Designer/Consultant Jul 1998 Jul 1999 Company Name － City State Designed built in-house multimedia/interactive website design portal internal small business units. Analyzed existing software ensure new design aligned standards. Designed developed interactive ads user interfaces (UI) maximum impact pending business ventures IBM internal small business units. Small focus group testing. HTML, Tables, Adobe Fireworks. Trained team 4 maintain multimedia banner ads. Creative Director Jan 1996 Aug 1998 Company Name － City State As Creative Director, hands-on interactive design, brand usability web sites Flyinthesoup The Sauce. Gathered requirements stakeholders, analyzed business user needs, translated requirements user centered design. Created supported user experience (UX) screens. The Sauce worked get restaurateurs use palm pilots take orders place traditional pencil/pad. Flyinthesoup: designed highly interactive user interface (UI), user experience UX), branding website portal restaurant service workers could upload resumes discuss industry general forum. The portal provided The Sauce's clients access uploaded resumes connected potential new employees. Conducted UX usability tests managed in-house programmers DBA build backend. Creative Director Jan 1993 Jan 1996 Company Name － City State Created co-founded Sidestreet Greetings, high quality line international niche market. Created 30 Christmas card box sets well 70 every day cards. Featured Inc. Magazine, Entrepreneur Magazine, Biz Magazine many others capturing niche quality line. Commissioned Hallmark Cards Inc. license Valentine's Day line included 80 designs, branded Sidestreet Greetings. Created Property line named SisterSista licensed Sunrise Greeting later founded InterArt, featured 30 everyday humor cards. InterArt later purchased Hallmark Cards. Created line SisterSista purchased InterArt everyday card line. InterArt subsequently purchased Hallmark Cards. Licensed designs Milar Balloon Company Holiday brands. Brand Creation. Business operations strategy planning. Focus Group testing. Creative Direction. Product line Creation. Product Management. Designer 3 Illustrator May 1983 Jan 1993 Company Name － City State Created illustrations posters, pop, scratcher tickets, spot illustrations, story-. boarding, commercial concepts presentations variety major restaurant,. retail, state government clients, including: Sonics, Blockbuster, Sprint,. McDonald's, Einstein Brothers, Missouri Lottery, State Travel Government. Core Accomplishments Board Member: http://www.aiga.org/ On Board Directors AIGA ""Charlotte"" Chapter Web Director. Project Owner: Initiated GrandPrizeCentral resulted Major redesign campaign, application around ""Punch The Monkey"" The Internet's first hyper successful banner ad campaign The online game portal featured played games prizes cash. Project Owner: Launched managed building HostPaks online application built HTML websites skill requirements. Oversaw application across many development teams around world across multiple disciplines. Education Associates Degree Colorado Institute Art － City State In Progress Advertising Design Communication Media Denver University － City State Advertising Design Communication Media In progress English, Advertising Kansas University － City State US Skills Adobe, ads, branding, Business operations, business solutions, Concept, Consulting, Creative Direction, Creative Director, Entrepreneur, Fireworks, Graphic, UX, HTML, interactive design, lab testing, Logo, marketing, multimedia, Page, pencil, posters, presentations, Product Management, prototyping, quality, search engine optimization, sketching, strategy, strategy planning, phone, usability testing, user interface, user interface (UI) design, website design, website development, website, web sites, advanced problem-solving",DESIGNER
"SALES REPRESENTATIVE Summary Ambitious Yard Manager 15 years management experience Oil Gas Transportation Industry. Applies strong analytical critical thinking skills solve complex operational problems. Highlights Inventory management Employee development management Expense control Materials accountability Scheduling Customer service-oriented Safe driver Shipping receiving Heavy industrial equipment Vendor management Superior negotiation skills Motivated self-starter Cost reduction Current CDL license Map reading navigation skills Heavy hauling Experience May 2016 July 2018 Company Name City State Sales Representative Established new customer accounts. Delivered products customers timely manner. Efficiently addressed issues customer accounts ensure quick resolution. Updated database customer sales information. Completed documentation product service sales. Maintained productive relationships existing customers exceptional follow-up sales. Informed management special sales service issues. Cold-called prospective customers build relationship. Processed sales transactions accurately timely fashion. Guaranteed positive customer experiences resolved customer complaints. Confirmed appropriate changes made resolve customers' problems. Built maintained effective relationships peers upper management. Answered customers' questions addressed problems complaints person via phone. Trained new employees company customer service policies service level standards. Recommended helped customers select merchandise based needs. Attended local, regional national trade shows product development training defined territory needs. Helped customers select products best fit personal needs. November 2015 May 2016 Company Name City State Truck Driver Maintained telephone radio contact supervisor receive delivery instructions. Checked load accuracy stability trip. Hooked unhooked trailers tractor converter dollies. Recorded expenses maintained receipts. Connected air hoses electrical lines, installed removed tire chains manually cranked dolly wheels. Submitted reports condition truck end trip. Operated tractor-trailer combination urban, suburban rural environments types weather conditions. Picked customer loads timely accurate manner. Interacted customers vendors friendly timely manner. Wrote receipts loads picked collected payment goods delivered delivery charges. Retained valid proof insurance registration vehicle times. Conducted daily DOT pre-trip inspections according set checklist. June 2015 November 2015 Company Name City State Sales Representative Maintained productive relationships existing customers exceptional follow-up sales. Established new customer accounts. Updated database customer sales information. Landed new customer accounts consistent combination perseverance, dedicated cold calling exceptional service. Greeted store customers promptly responded questions knowledgeable service. Generated high volume referrals. Delivered products customers timely manner. Cross-sold additional products services purchasing customers. Delivered products customers timely manner. Delivered products customers timely manner. Cold-called prospective customers build relationship. Built customer confidence actively listening concerns giving appropriate feedback. February 2015 June 2015 Company Name City State Sales, Internet Sales Led sales calls team members establish sales customer retention goals.Grew number customers 100% 5 months.Determined merchandise price schedules discount rates.Monitored customer preferences determine focus sales efforts.Maintained friendly professional customer interactions.Identified prospective customers using lead generating methods performing average 60 plus cold calls per day.Participated various incentive programs contests designed support achievement production goals.Took daily inbound calls key-entered orders, faxes, backorders credit memos assigned accounts clients. July 2014 August 2014 Company Name City State Project Manager Dispatched, Assigned workloads, Assigned projects tasks employees based competencies, scheduled routes job duties. Documented daily equipment inspections submitted daily inspection forms Manager. Coached mentored Supervisors Dispatchers. Reviewed approved truck repairs Reviewed approved fuel reports. Bid jobs, also handled customer orders. Also went Drivers logs DVR's turned Manager. June 2006 July 2014 Company Name City State Yard Manager Select Energy Services Cleburne, Texas Qualified competitive subcontractor bids prior execution contracts. Monitored safety construction activities, making on- site personnel safety top priority. Managed day-to-day tactical long-term strategic activities within business. Reduced controlled expenses improving resource allocation. Reviewed approved billing invoices expense reports. Coached mentored Supervisor Dispatch members offering constructive feedback taking interest long-term career growth. Offered feedback executive-level management effectiveness strategies, selling programs initiatives. Assigned projects tasks employees based competencies specialties. Assisted project manager bidding new jobs projects. Reviewed approved payroll fuel reports. Made submitted monthly allocation sheets. Documented daily equipment inspections submitted daily inspection forms Manager. June 2004 June 2006 Company Name City State Supervisor Reviewed approved billing invoices expense reports. Maintained account plans top client accounts .Recruited hired new drivers operators .Documented daily equipment inspections submitted daily inspection forms Manager. Dispatched trucks, met Company Men get invoices signed. June 2002 June 2004 Company Name City State Forklift Loader Operator Maintained operator logs, forms records accordance company policies DOT Regulations. Operated equipment safely efficiently times. Obtained proper signatures required. Operated maintained forklift loader safe efficient manner .Executed daily pre-trip post- trip inspections documentation compliance DOT guidelines company policies. June 2000 June 2002 Company Name City State Supervisor Selected efficient routes compliance delivery instructions fuel policy. Presented customers bills receipts collected payments goods delivered. Operated heavy equipment, including forklifts, stair climbers pallet jacks. Evaluated customer needs determined appropriate action, referring questions management necessary. Coordinated daily delivery schedules based customer schedules, peak delivery times alternate routes. July 1998 June 2000 Company Name City State Supervisor Coordinated daily delivery schedules based customer schedules, peak delivery times alternate routes. Processed shipment documents neatly efficiently load. Obtained maintained proper delivery authorization pickup documentation. Interacted customers vendors friendly timely manner. May 1997 July 1998 Company Name City State Trainer Processed shipment documents neatly efficiently load. Obtained maintained proper delivery authorization pickup documentation. Conducted daily DOT pre-trip inspections according set checklist .Communicated duties, compensation, benefits working conditions potential candidates. Contacted job applicants inform application process. Education 1981 Castleberry City State USA GED General General Castleberry River Oak, Texas, USA I also Commercial Driver Training. Heavy Equipment Operator Certificate. Forklift Operator Certificate. Operations Quality Management coursework. I also certificate attending Alcohol Drug Behavioral awareness class. As well CPR First-Aid class. Skills benefits, billing, competitive, contracts, CPR, Client, delivery, Dependable, documentation, Drivers, Equipment Operator, expense reports, First Aid, First-Aid, forklift, forklifts, Forklift Operator, forms, inspection, communicator, payroll, peak, personnel, policies, Procedure development, Quality Management, Relationship building, repairs, safety, selling, self-starter, strategic, Supervisor",SALES
"TEACHER Summary Kind compassionate Elementary School Teacher dedicated creating atmosphere stimulating encouraging students. Enjoys using modern technology classroom. Highlights Texas Teaching Certificate Early Childhood Education endorsement Urban public schools background Critical thinker Title I knowledge Curriculum development Standardized testing techniques Learning assessments IEPs knowledge Decisive Flexible adaptive Calm pressure Member Association Texas Professional Educators Accomplishments Worked committee fellow educators develop campus wide curriculum development. Skills *Classroom management *Records Progress *Small group/Guided Reading Instruction *Hands Math Instruction Experience Company Name August 2011 Current Teacher City State Observed assessed student performance kept thorough records progress. Implemented variety teaching methods lectures, discussions demonstrations. Established clear objectives lessons, units projects. Encouraged students persevere challenging tasks. Set communicated ground rules classroom based respect personal responsibility.Identified early signs emotional, developmental health problems students followed parents. Tutored children individually small groups help difficult subjects. Taught after-school summer enrichment programs. Scheduled held parent-teacher conferences keep parents up-to-date children's academic performance. Established positive relationships students, parents, fellow teachers school administrators. Mentored counseled students adjustment academic problems. Collaborated staff members plan schedule lessons promoting learning student engagement. Contributed ideas weekly staff meetings month. Employed broad range instructional techniques retain student interest maximize learning. Implemented remedial programs students requiring extra assistance. Took appropriate disciplinary measures students misbehaved. Improved students' reading levels guided reading groups whole group instruction. Created lesson plans accordance state curriculum school-wide curriculum standards. Accepted coaching fellow teachers administrators immediately incorporated feedback. Worked outside normal hours available answer parent student questions. Used children's literature teach reinforce reading, writing, grammar phonics. Enhanced reading skills use children's literature, reader's theater story time. Differentiated instruction according student ability skill level. Taught students exercise problem solving methodology techniques tests. Taught students various stages cognitive, linguistic, social emotional development. Strengthened parent-teacher parent-child communication holding regular parent-teacher conferences. Encouraged students explore issues lives world around them. Employed wide variety fiction non-fiction textual materials encourage students read independently. Encouraged parents take active role child's education. Company Name February 2011 May 2011 Reading Tutor City State Tutored children individually small groups help difficult subjects. Company Name September 2006 August 2008 4th Grade Teacher City State Observed assessed student performance kept thorough records progress. Implemented variety teaching methods lectures, discussions demonstrations. Established clear objectives lessons, units projects. Encouraged students persevere challenging tasks. Set communicated ground rules classroom based respect personal responsibility.Identified early signs emotional, developmental health problems students followed parents. Tutored children individually small groups help difficult subjects. Taught after-school summer enrichment programs. Scheduled held parent-teacher conferences keep parents up-to-date children's academic performance. Established positive relationships students, parents, fellow teachers school administrators. Mentored counseled students adjustment academic problems. Collaborated staff members plan schedule lessons promoting learning student engagement. Contributed ideas weekly staff meetings month. Employed broad range instructional techniques retain student interest maximize learning. Implemented remedial programs students requiring extra assistance. Took appropriate disciplinary measures students misbehaved. Improved students' reading levels guided reading groups whole group instruction. Created lesson plans accordance state curriculum school-wide curriculum standards. Accepted coaching fellow teachers administrators immediately incorporated feedback. Worked outside normal hours available answer parent student questions. Used children's literature teach reinforce reading, writing, grammar phonics. Enhanced reading skills use children's literature, reader's theater story time. Differentiated instruction according student ability skill level. Taughtstudents exercise problem solving methodology techniques tests. Taught students various stages cognitive, linguistic, social emotional development. Strengthened parent-teacher parent-child communication holding regular parent-teacher conferences. Encouraged students explore issues lives world around them. Employed wide variety fiction non-fiction textual materials encourage students read independently. Encouraged parents take active role child's education. Education The University Texas 2002 Master Arts Education City State USA Education Worked Graduate Assistant Education Counseling Department University. Worked adult students working gain GED. The University Of Texas 1998 Bachelor Arts Psychology Government Early Childhood Development Child Psychology City State USA Psychology Government Early Childhood Development Child Psychology",TEACHER
"SALES CUSTOMER SERVICE REP Summary Administrative HR Professional Holds Master Arts (Honors) degree Human Resource Development Bowie State University 4.0 GPA. Highly organized detailed oriented HR professional 10+ years experience providing human resource areas employee relations, recruitment, workers compensation benefits, employee record-keeping, compliance Federal State Laws HR policies procedures. A dedicated professional excellent written oral communication skills ability communicate effectively levels organization. Great research policy analytical skills, independent self-motivated professional excellent customer service, organizational, Project Management time management skills, well ability grow positive relationships clients, staff colleagues. Excellent ability manage high volume work balancing competing deadlines priorities effectively within variety diverse tasks. Proficient user Microsoft applications.[Job Title] focused developing efficient processes using knowledge recruiting, employee relations, training development auditing. Highlights New employee orientations Staff training development Microsoft Office Suite expert Quickbooks Human resources audits Maintains confidentiality HRMS HR policies procedures expertise National Human Resources Association Human resources management People-oriented Organized Exceptional communicator Accomplishments Holds Master Arts (Honors) degree Human Resource Development Bowie State University 4.0 GPA. A dedicated professional excellent written oral communication skills ability communicate effectively levels organization. Great research policy analytical skills, independent self-motivated professional excellent customer service, organizational, Project Management time management skills, well ability grow positive relationships clients, staff colleagues. Excellent ability manage high volume work balancing competing deadlines priorities effectively within variety diverse tasks. Proficient user Microsoft applications Affiliation membership include: Society Human Resources Management, Project Management Institute Revamped orientation process new hires, implemented company-wide.Promoted [Job Title] [Number] years employment.Audited HRIS database received special recognition “Thank You Award.”Designed standard exit process interview survey implemented permanently. Experience Sales Customer Service Rep September 2012 Current Company Name Manage high-volume workload sales customer service environment assisting average 550 customers per week increase brand loyalty awareness well revenue. Analyze customer needs recommend products provide customer service drive sales. Achieved 100% customer service satisfaction retention average based communication listening skills, problem resolution politeness contributing company attaining highest customer service ratings (determined external auditors) recent years. Assist current new reps adjusting rigors department relates familiarity processes, driving product sales performing customer service reducing organizational turn-over. Assist customers purchases, opening accounts navigating website facilitate purchase. Attained 95 -100% employee evaluation rating 2012 meeting employee customer service benchmarks product knowledge, attendance, customer service regard speed, accuracy volume performance daily tasks. Explained human resources policies procedures employees.Conducted telephone onsite exit interviews employees.Answered employee questions entrance exit interview processes.Worked closely HR business partners facilitate year-end talent reviews articulate team strengths.Worked closely HR business partners facilitate year-end talent reviews articulate team strengths.Selected interviewed candidates available positions.Created job descriptions attract targeted talent pool within market wage range.Assessed employee performance issued disciplinary notices.Worked 401(k) administration, FMLA workers' compensation claims benefits.Managed [Number] personnel files according policy federal state law regulations.Generated employee tracking reports month.Offered consistent payroll disbursement accurate record keeping employee PTO vacation accruals.Managed communication regarding employee orientation open enrollment benefits.Helped training development staff aspects training coordination.Completed payroll processing start finish [Number] employees.Assisted customer service inbound outbound calls regarding HR inquiries.Designed new employee packages sent via mail e-mail.Resolved personnel issues regarding human resources matters needing clarification, submissions corrections.Audited job postings old, pending, on-hold draft positions.Completed work [Number]% rate accuracy.Created social media initiatives new employee search strategies.Drafted department-specific employee announcements.Ran queries reports ADP system.Partnered IT department create streamlined onboarding process new hires.Organized employee schedules, department phone lists business card orders. Coordinated communication administration executive team January 2011 August 2012 Company Name － City State Created social media initiatives new employee search strategies.Drafted department-specific employee announcements.Ran queries reports ADP system.Partnered IT department create streamlined onboarding process new hires.Organized employee schedules, department phone lists business card orders.se teamwork collaboration. The Co-operative London, UK (HR Generalist) Aug. 2003 July 2007 Provided support staff regarding company policies, procedures, practices. Compiled maintained records related employees, personal data, compensation, benefits, tax data, attendance, performance reviews evaluations. Assisted recruiting efforts, including processing employment applications assisting employment activities. Created, maintained, updated employee files document personnel actions provided information payroll uses. Assisted administration compensation programs helped monitor performance appraisal process. Oversaw HR processes developed analytics areas new hire orientation on-boarding, employment verifications, background investigations, employment action form transactions, transfers, promotions, tuition reimbursement, exit interviews, terminations/resignations. Maintained myriad databases supported HR activities/processes well maintained up-to-date personnel files compliance applicable legal requirements. Helped maintain company organization charts employee directory. Compiled maintained records use employee benefits administration. Conducted research determine effectiveness personnel programs policies. Ensured compliance applicable federal, state local laws regulations. Compiled data personnel records prepared reports. Computed wages recorded data use payroll processing. Office Manager August 2007 September 2010 Company Name － City State Administration Organization Provided administrative business support firm, CEO executive team members. Coordinated top executives conference calls, board meetings, travel special events. Negotiated favorable terms pricing agreements resorts, vendors, caterers providers services special events, saving $55K 2009. Improved office efficiency creating highly effective organizational filing system, including quick thorough indexing, filing offsite storage, resulting easy access critical information, streamline office functioning increasing office performance 15%. Maintained CEO's calendar, reorganized executive finance libraries, assisted managers special projects needed, including employee hiring, orientations, on-boarding etc. Conducted extensive internet research competitors potential acquisitions reported findings marketing manager. Developed, formatted maintained databases. Communication Client Relations Responded client phone calls inquiries providing appropriate information needed. Acted liaison senior executives, board members, shareholders, middle management administrative staff maintaining open line communication process. Coordinated preparation reports, documents presentation slides staff board. Education Master Arts Human Resource Development BOWIE STATE UNIVERSITY － City State US BOWIE STATE UNIVERSITY Bowie, Maryland Master Arts Human Resource Development, May 2012Top [Number]% classEmphasis [Subject][Award Name] Academic Achievement AwardMinor [Subject]Graduated HonorsHuman Resources Management certificateCoursework Industrial-Organizational PsychologyCoursework Business, Economics Organizational DevelopmentGraduate certificate Organizational Development Certificate Project Management Bowie State University Certificate Project Management, Bowie State University, March 2011 Bachelor's Human Resources Management CENTRAL UNIVERSITY COLLEG E － City GH CENTRAL UNIVERSITY COLLEG E Accra, Ghana Bachelor's degree Human Resources Management July, 2003 SOFTWARE APPLICATION Proficient use Microsoft Office Applications (Word, Excel, Power Point, Access, Project Manager), Outlook, HRIS, MS Project MS Publisher.Minor [Subject]Graduated HonorsHuman Resources Management certificateCoursework Industrial-Organizational PsychologyCoursework Business, Economics Organizational DevelopmentGraduate certificate Organizational Development Certifications Certificate Project Management, Bowie State University Professional Affiliations Affiliation membership include: Society Human Resources Management, Project Management Institute Skills Databases, Hr, Compensation, Appraisal, Automated Payroll, Benefits, Benefits Administration, Correspondence, Employee Benefits, Hr Generalist, New Hire Orientation, Payroll, Payroll Processing, Performance Appraisal, Personnel Records, Recruiting, Terminations, Increase, Access, Client Relations, Filing, Finance, Liaison, Marketing, Office Manager, Pricing, Customer Service, Receptionist, Retail Sales, Accounts And, Problem Resolution, Product Sales, Sales, Sales And, Satisfaction, Training, Ada, Employee Engagement, Employee Relations, Flsa, Fmla, Hr Issues, Labor Laws, Managerial, New Hires, Performance Management, Recruitment, Claims, Clients, Compensation And Benefits, Excellent Written, Highly Organized, Time Management, Very Organized, Workers Compensation, Mitigation, Human Resources, Project Management, Excel, Hr Information System, Hris, Human Resources Management, Microsoft Office, Microsoft Project, Ms Office, Ms Project, Ms Publisher, Outlook, Project Manager, Publisher, Word",ARTS
"INFORMATION TECHNOLOGY (IT) SPECIALIST Experience Information Technology (IT) Specialist January 2012 Company Name IT Specialist Project Engineer December 2009 Current City State U.S. Army Information Systems Engineering Command (USAISEC) projects involving large complex data networks telecommunications systems assigned Fort Huachuca Engineering Directorate USAISEC. I develop, manage coordinate implementation network communications, local area networks (LANs), visual information systems (VIS), information technology (IT) infrastructure projects. As Project Manager Lead Engineer, I directed managed efforts five person Integrated Product Team (IPT) implement $25 million IT infrastructure new Command, Control, Communications Computers (C4) facility Joint Special Operations Command (JSOC) Ft Bragg, NC. Provided daily project coordination oversaw development IT technical requirements, system design plan associated contract documents design drawings 35,000 sf building. Reviewed building construction design drawings, consolidated design change input requests customer team members, provided justification proposed design changes building modifications ensure IT infrastructure installed according technical specifications, applicable security standards, customer requirements. requests building design changes US Army Corps Engineers (USACE). provided technical oversight project. Represented JSOC ISEC project meetings USACE project stakeholders technical requirements, project scheduling updates, resolve controversial project issues. Created project integrated master schedule (IMS) identify manage resources project documentation deliverables developed accurately, ensure system reliability, operability, maintainability. In support Army Base Realignment Closure (BRAC) process, performed duties project coordinator $19 million BRAC mandated Army Central Command (ARCENT) Headquarters relocation. As ARCENT relocation project leader, identified analyzed requirements, assigned reviewed work exercised full control planning, development, implementation assigned tasks Integrated Product Team (IPT). Obtained contract engineering services developing Acquisition Requirements Package (ARP), participated Source Selection Evaluation Board (SSEB) activities. Prepared statements work (SOWs), procurement data packages, evaluated contractor work performance provided monthly performance report contracting office weekly project status updates ISEC management. Provided financial resource planning, execution, tracking; include manpower, temporary duty (TDY), acquisition resource requirements. Judiciously expended project resources, determined priorities worked within resource allocation limits, fiscal law existing policy. Completed required contract modifications, List Materials (LOMs) Major Item List Materials (MILOMs), well independent government cost estimates (IGCEs) required. Integrated various IT sub-systems based system dependencies, technical adequacies, customers' need. Conducted technical reviews proposed test plans monitored System Acceptance Testing (SAT) IT VIS systems proposed solutions faults identified SAT ensure continuity new existing systems compliance user requirements. Systems Integration Analyst July 2009 December 2009 Company Name － City State Supervisor: Randy Devine (520) 459-3174. Systems Integration Analyst responsible contract Information Technology (IT) engineering services support US Army Information Systems Engineering Command (USAISEC). Developed Facility Design Criteria (FDC), System Design Plans (SDPs), Engineering Installation Packages (EIPs), List Materials (LOMs) acquisition documentation complex IT projects according user requirements. Worked Government sub-contractor personnel provided guidance oversight project document development validation U.S. Army Forces Command (FORSCOM) U.S. Army Reserve Command (USARC) BRAC relocation. Provided engineering, procurement, installation, cutover testing requirements High Frequency (HF) Ultra High Frequency (UHF) Radio Systems antennas support Command, Control, Communications, Computers Intelligence Information Technology (C4I/IT) systems project. Reviewed project documentation ensured contract deliverables complete delivered accurately time specified Acquisition Requirements Package (ARP). April 2001 September 2009 Company Name Functional Area Expert (Command Control)Sierra Vista, Arizona Supervisor: Robert Kessler (520) 417-0959. Communications Engineer supporting U.S. Army Information Systems Engineering Command (USAISEC) providing IT engineering services form quick reaction engineering Engineer, Furnish, Install, Test (EFIT) total communications functionality multiple Command Control (C2) facilities. Provided QA QC checks Acceptance Testing various projects involving C2 facility upgrades well Command Headquarters relocations. Provided IT engineering support US Southern Command (SOUTHCOM) headquarters relocation project, include developing FDC part design-build contracting process USACE. Developed SDP, LOM, cost estimates test plans radio satellite systems, copper fiber cable plant, lightning protection systems, grounding, bonding shielding systems related infrastructure Defense Threat Reduction Agency (DTRA) relocation project. Provided on-site engineering support voice, data, visual information systems installed United States Army South (USARSO) Headquarters Installation Management Agency (IMA) Fort Sam Houston, Texas. Provided detailed engineering design installation Briefing Display Facilities (BDF), Conference Rooms, Command Center Areas, Telecommunications Rooms (TRs), Open Office Areas. Conducted QA QC checks testing Defense Red Switch Network (DRSN), Global Command Control System (GCCS), Unclassified Local Area Network (NIPRNET), Secret Local Area Network (SIPRNET), Sensitive Compartmented Local Area Network (SCI LAN), Administrative Telephone System, Visual Information Systems. Assisted USAISEC Force Projection Engineering Directorate, 1st Signal Brigade personnel design installation C2 facility upgrade 19th Theatre Support Command South Korea. Performed site surveys, gathered user requirements several staff directorates operational elements within command developed SDP, EIP LOMs upgrade Global Command Control System (GCCS) communications systems well administrative tactical voice systems. Provided engineering support development C2 facility U.S. Army Central Command (USCENTCOM) Headquarters foreign coalition forces Doha, Qatar support Operation Iraqi Freedom. These efforts included various secure voice, data, visual information systems critical Command Center operations. Supervised assisted routing, termination acceptance testing fiber optic Cat5 cabling, voice data systems related telecommunications equipment infrastructure. Education Bachelor Science (BS) Information Technology 2005 University Phoenix GPA: GPA: 3.67 Information Technology GPA: 3.67 Associates Applied Science (AAS) Electronic Technology 2003 Cochise College GPA: GPA: 4.0 Phi Theta Kappa Electronic Technology GPA: 4.0 Phi Theta Kappa Associate General Studies 2001 AGS Cochise College GPA: GPA: 4.0 Phi Theta Kappa General Studies GPA: 4.0 Phi Theta Kappa Skills Administrative, Analyst, Army, Agency, cable, cabling, Cat5, documentation, Engineer, engineering support, financial, Functional, Government, IMS, Information Systems, Information Technology, local area networks, Local Area Network, LANs, LAN, law, Materials, meetings, Office, Network, networks, personnel, procurement, project leader, project coordination, QA, quick, Radio, routing, SAT, scheduling, Supervisor, surveys, Switch, System Design, Systems Integration, telecommunications, Telephone, Theatre, UHF, Ultra High Frequency, upgrades, upgrade, validation, Vista, voice data",INFORMATION-TECHNOLOGY
"TEACHER Summary Highly enthusiastic ,motivated, responsible, caring, dedicated committed High School Math Educator earned trust respect students, colleagues administration almost 19 years. Core Qualifications MA Education Effectively work parents Knowledgeable Microsoft Word, Power point Presentation, Different Software like Derive, Google Docs, Dropbox, Excel Experience working special needs students Motivating students Interactive teaching/learning Innovative lesson planning Learning style assessment Differentiated instruction Achievements Teacher Month January 2011 Nominated Teacher Year June 2011 MCTM Teacher Month May 2014 Qualified apply Teacher Year Spring 2014. Enriched different teaching strategies techniques Gained trust respect students, parents, colleagues administrators Appointed H3 team leader Math department Assigned moderator Math Mentors Club N ominated one top 3 Most Outstanding High School Teacher Junior Category SY 2002 -2003 Elected FACAMPA Treasurer High School unit Nominated one Most Outstanding High School Teacher Junior Category SY 2004 -2005 Used write Vita Matematica, Math Magazine published every quarter year levels. Rated Proficient Teacher since 2003 Had highest percentage rate High School Assessment May 2013 May 2014 Had 100% percent rate passing HSA 2010 Professional Experience Company Name January 2009 Current Teacher City State Subject/s Taught: Data Analysis Regular Honors, Algebra 1 Regular Honors, Intensified Algebra 1 Regular Honors, Geometry Regular Honors Algebra 2 Honors, Bridge Mastery Class Data Analysis. Grade Level/s 9th( Algebra 1 Intensified Algebra 1 Regular Honors 10th AND 11th Geometry Regular Honors)1 1th Data Analysis Mastery Class Geometry Regular Honors Algebra 2 Honors 12th Bridge class) Responsibilities: complied school rules, regulations, practices, procedures; fulfilled number hours actual teaching; academic counseling students need; attended meetings, committee work, seminars, substitutions academic functions; acted second parent advisees giving close supervision regarding academic personal difficulties; monitored academic performance students; gave extra encounters/academic assistance students needed help; attended quarterly parent-teacher conference; made lesson plans tests table specifications, syllabus, learning materials, etc.; submitted reports needed documents related school work Company Name March 2005 June 2009 High School Math Teacher City State Subject/s Taught: Geometry, Algebra Level/s 9th 10th 11th Responsibilities: complied school rules, regulations, practices, procedures; fulfilled number hours actual teaching; academic counseling students need; attended meetings, committee work, seminars, substitutions academic functions; acted second parent advisees giving close supervision regarding academic personal difficulties; monitored academic performance students; gave extra encounters/academic assistance students needed help; attended quarterly parent-teacher conference; made lesson plans tests table specifications, syllabus, learning materials, etc.; submitted reports needed documents related school work Company Name November 1997 March 2005 High School Math Teacher City State Subject/s Taught: Geometry, Data Analysis, Algebra1 Grade Level/s 9th, 10th Responsibilities: complied school rules, regulations, procedures; fulfilled number hours actual teaching; attended faculty meetings professional development seminars; monitored behavior academic performance student always giving feedbacks parents phone calls, conference letters; gave coach class students need help; made lesson plans, syllabus instructional materials; submitted reports documents related work. Company Name June 1995 March 1996 HIGH SCHOOL MATH EDUCATOR City State Subject/s Taught: Algebra 1 Level: 1st year Responsibilities: complied school rules, regulations, practices procedures; fulfilled number hours actual teaching; academic counseling students need; attended meetings, committee work, substitutions academic functions; acted second parent advisees giving close supervision regarding academic personal difficulties; attended quarterly parent-teacher conference; made lesson plans, tests table specifications, syllabus, visual aids, etc. Education Training Southwestern University Master Arts Math Education City State Philippines USA Math Education Philippine Normal University Math Education City Philippines 30 units Philippine Normal University 2000 Master Arts Education City Philippines Education 1994 Bachelor Arts Secondary Education Mathematics Cumlaude Secondary Education Mathematics Cumlaude Certifications Maryland Teacher Certificate (APC ), current Community Involvement member/sponsor ASPCA Affiliations Baltimore Teacher's Union member since 2005 NCT member since 2005 AFT member since 2010 ​ Personal Information Place Birth: Pampanga, Philippines Date Birth: 20th March, 1973 Present Resident Carroll County, Maryland, USA Sex: Female Status: Married child Hobbies: International Travel, Cruising, Watching TV/Movies, Listening Music Interests Watching tv/movies, listening music, playing candy crush, coaching students Skills Average computer literate Can apply CPR Can apply varied teaching skills ​ ​ Additional Information I license CPR able save two lives. I used join Medical Mission I used member Operation Smile I love helping students struggling academics coach class every day.",TEACHER
"CUSTOMER SERVICE ADVOCATE II Summary Qualified Lead Customer Service Representative 16 years fast-paced customer service utility office environment Affordable Care Reform. Personable professional pressure. At utility company I responsible day day operations busy utility office lead customer service representative assistant local manager. I handled everything time sheets entire office payments made customers. For last six months I employed Kelly Services worked MarketPlace Operations BlueCross BlueShield I provided accurate, prompt courteous responses inquiries members internal external agents providers. I handled inquires required extensive research, coordination departments accurately documented information. Received positive feedback members, agents management regarding work performance. Highlights Exceptional communication skills Filing data archiving Creative problem solver Professional phone etiquette MS Windows proficient Customer service-oriented Quick learner Flexible Proficient cash management Works well pressure Credit card processing Appointment setting Advanced clerical knowledge High level accuracy Strong account analysis skills MS Office expert Self-sufficient Committed maintaining data integrity Excellent time management skills Independent worker Detail-oriented Computer proficient Expertise invoice payment transactions PowerPoint knowledge PeopleSoft expert CES System Claims Experience SEIN SEIU FIPS PIRS Aclaims Ebill Call Center Experience Customer Service Advocate II October 2014 March 2015 Company Name － City State I worked MarketPlace Operations BlueCross BlueShield I provided accurate, prompt courteous responses inquiries members internal external agents providers call center setting. I handled inquires required extensive research, coordination departments accurately documented information. I worked using CES system along Aclaims, Ebill, PIRS, FIPS SEIU, RMIM, RMIH, INFP's. I received positive feedback members, agents management regarding work performance. Customer Service Representatives November 1998 September 2014 Company Name － City State Responsible entering payments office every day. The money amount high $25,000 days. Answered average 200 call per day addressing customer inquiries, solving problems providing information utility service. Greeted customers entering office addressed needs billing, payment setting utility accounts. Entered time sheet information employees local office scheduled meetings manager. Responsible paperwork turned employees need entered company OSHA requirements. Responsible statistical information required monthly basis corporate headquarters. Responsible entering information pertaining inventory equipment, scheduling transfer pick equipment. Handled invoices payment vendors local office. Handled daily heavy flow paperwork cooperated accounting departments invoicing shipping problems. Set explained utility accounts new customers. Responsible emergency situations customers making sure information given proper person resolve problem. Responsible emergency weather hazards site work help customer needs. Described products customers accurately explained details programs offered. Investigated resolved customer inquiries complaints timely empathetic manner. Participated physical inventory counts every quarter. Education High School Diploma Education. I Coastal Carolina University － City State US High School Diploma: Coastal Carolina University Conway, SC I attended Coastal Carolina University major Education. I left one semester finishing degree due family obligations. My last three semesters I earned 4.0 semester. My GPA 3.6 I left school. Skills Accounting, Accounts To, Basis, Billing, Customer Inquiries, Customer Service, Inventory, Invoices, Invoicing, Payments, Receptionist, Retail Sales, Scheduling, Shipping, The Accounting, Account Analysis, Archiving, Cash, Cash Management, Clerical, Credit, Credit Card, Customer Service Representative, Data Archiving, Data Integrity, Detail-oriented, Etiquette, Filing, Forecasting, Invoice, Ms Office, Operations, Peoplesoft, Phone Etiquette, Powerpoint, Problem Solver, Time Management, CES, Claims, PIRS, FIPS, Ebill, Aclaims, RMIM, RMIH, SEIU",ADVOCATE
"SALES Career Focus Professional, yet laid back top notch sales person manager offering 29 year background sales customer service, well in-depth understanding sales cycle process. Summary Skills Excellent people skills Corporate buyer background major automotive Established track record exceptional sales results group Recipient numerous sales awards Staff training development Effective Retail Sales Manager Establishing goals setting priorities Decisive leader Consistent work history Powerful negotiator Customer service experience Compelling leadership skills Flexible work schedule Exceptional time management skills Exceptional multi- tasker Strong public speaker Accomplishments Multiple sales person month awards Multiple Sales person year awards Employee Month Awards Was member Peninsula Sales Marketing Was President Senior Sales Executives Earned membership Ford Motor Company's 300/500 Masters Club Earned Chrysler Sales Award Ring Tysinger Motor Co.'s Loyalty/Management ring Hall Automotive Corporation's Loyalty /Management ring. Professional Experience Sales May 2011 Sep 2013 Company Name － City State Top sales board consistently Monitored multiple databases keep track company inventory. Transported clients company locations view select right vehicle Increased sales monthly implementing strategies develop expand existing customer base. Maintained high aftermarket finance percentages keeping clients informed recommending products prior turn Assisted sales managers walk around product presentation training Assisted sales Managers vehicle appraisals Helped sales people learn relationship building closing skills Chrysler SRT VIPER Certified Participated company sponsored civic activities: Wounded Warriors"" Crossing America.org"" US Navy Chiefs ""Selectee"" Program Multiple school community sport programs Maintained company vehicle Locked door night necessary (trusted open lock store. Corporate Buyer/ Wholesale Manager Mar 2004 May 2011 Company Name － City State Assigned multiple franchise locations Wholesale Manager Attended weekly Corporate meetings discuss store level issues, track store eligibility purchases, plan attack week Travel needed etc..) Followed store meetings GM'S Used Car managers discuss recommended purchases corporate recommendations Participated weekly conference calls Regional GM's, GM's, Sales managers updates training Recommended merchandising marketing strategies Purchased multiple types used vehicles assigned stores Appraised vehicles phone described sales manager Followed physical inspection trades accuracy Controlled wholesale accounts assigned store location Trained new used car managers appraisal techniques Tracked company locations inventory using multiple databases Followed market trends market share, days supply company databases various tracking systems Controlled overage inventory assessing value arranging inner company transfers packaging outside source Facilitated inner company transfers store store inventory control Established relationships local wholesalers franchise dealers purchase dispose vehicles Traveled weekly Auto Auctions nationwide purchase sell inventory Purchased vehicles online Smart Auction"" numerous websites Followed Post Sale inspections purchases insure service cost kept minimum Arranged transportation tracked vehicles transported auctions Turned weekly purchase updates Regional GM's Arranged travel personally Prepared turned monthly expense reports Maintained company vehicle. Sales person/ Sales Manager Sep 1989 Mar 2004 Company Name － City State Senior sales executive Wholesale Buyer Tracked client's personal company databases Set personal Milestones Goals accomplished Achieved high sales percentage consultative, value-focused customer service approach. Handled Fleet bids Municipalities, Counties State. Quoted prices, credit terms bid specifications. Acquired stock vehicles using dealer exchange techniques Negotiated prices, terms sales service agreements. Prepared Mailed correspondence, followed clients Executed outbound calls existing customer base resulting referrals increased sales Assisted management Walk-around product presentations training purposes Valeted clients vehicles service Maintained company vehicle Promoted Used Car Manager: Hired, trained maintained sales people Set departmental projections Prepared advertising local military newspapers Monitored multiple databases keep track company inventory. Turned wholesale losses wholesale profits Increased used car sales planning executing training Appraised incoming trade ins Work sales desk sales people new car department manager Stocked incoming used vehicles, include pulling ""carfax"" ""autocheck"" reports Processed inventory service detail departments Established relationships local wholesalers Franchise dealers purchase stock units dispose unwanted inventory Attended Auto Auctions purchase inventory dispose unwanted units Switched Backed Dealer Principle independent wholesaler Helped dealer dispose track overage units Bought sold units Company wholesale Auction sources Bought sold units numerous franchise independent dealers. Education High School Diploma Wingo High Shool － City State USA Certifications Dale Carnegie (Public speaking relationship building) Grant Cardone (Sales Objections) Ford Motor Company product sales training (previously certified) Chrysler Corporation product sales training (previously certified) Invited previous employer one 500 dealers nationwide receive SRT Viper training certified (Completed certification) Skills advertising, approach, Army, automotive, closing, credit, client, clients, Customer service experience, customer service, databases, Staff training, expense reports, finance, inspection, inventory, inventory control, leadership skills, marketing strategies, market trends, marketing, market, meetings, merchandising, exchange, Navy, negotiator, newspapers, packaging, Excellent people skills, presentations, public speaker, Public speaking, relationship building, Retail Sales, Sales, sales manager, sales training, seminars, phone, time management, transportation, view, websites",SALES
"DIRECTOR, BUSINESS DEVELOPMENT Summary Professional Business Development Director firmed meet sales objectives regular basis using strong leadership, interpersonal communication, presentational organizational skills Highlights Microsoft Office Suite Microsoft CRM Dynamics LAMS WebEx LinkedIn Experience Company Name January 2013 Current Director, Business Development City State Develop execute targeted business development plan build long-term pipeline Develop deliver polished proposals pricing estimates short notice potential clients public private healthcare sectors. Work collaboratively Executive Sales team develop marketing campaigns, new territories Build relationships key hospital executives decision makers within prospective client organizations Stay current healthcare industry trends personnel moves among prospect organizations Identifying prospective clients using established lead methodologies Manage business development team 10 people. Increased monthly prospect [Number]% implementing strategies develop expand existing customer base. Company Name January 2011 January 2013 Call Center Manager City State Accept handle supervisory requests calls staff customers. Provide Call Center Director information extraordinary situations. Ensure call center representatives follows call procedures times enforce department company policies. Collaborate Call Center Director development implementation training newly hired existing Call Center Representatives. Act resource Call Center Representatives. Maintain accurate performance evaluations Call Center Representatives reviewing message history, call history, recorded calls. Coordinate outside sales calendars scheduling requests call que assignments. Provide back-up support Call Center Director necessary. Assist hiring process call center representatives. Company Name January 2009 January 2011 Director City State Generate new business via email campaign, cold calling, social networking, online resources utilize market knowledge industry contacts grow Global Orientations business. Build relationships key human resource professionals, global mobility relocation decision makers within prospective client organizations. Identify penetrate new contacts, accounts, broadening range business existing accounts. Track communicate competitive factors, trends, issues affecting purchase decisions team I assigned regions. Develop grow new business pipeline relentlessly pursue opportunities broaden markets. Research develop strategies identify new customers, sales opportunities new service development collaborate Marketing execute strategies. Create deliver compelling, customized WebEx sales presentations address core business challenges opportunities faced prospect. Negotiate finalize agreements/contracts clients, close sales. Coach manage inside sales team seven. Recruited managed network 60 realtors. Company Name January 2007 January 2009 Business Development Manager, Team Leader City State Conduct heavy outbound B2B calling Enterprise Strategic Enterprise organizations direct lead generation setting WebEx presentations high level executives. Develop high level relationships CEO's, CFO's, COO's, CTO's. Strong focus building pipeline getting prospects pipeline future revenue generation identifying key contacts acquiring key lead criteria account. Qualified new business opportunities identifying professional solutions align business needs, closing sale. Work senior management team define key business development strategies initiatives. Qualify existing leads via email campaign, well develop maintain prospect lists sales force database. Generate proposals, negotiate contract terms close sales. Develop manage business development team. Submit weekly status update monthly prospect report VP Sales VP Marketing. Education 1 1 WGU City State University Potomac College 1 2013 Bachelors Sales Sales Management State Sales Management University Potomac College 1 2011 Bachelors Science Business Management State Business Management 35 Credits Belford High School 1 2002 Associates Science Business Management State GPA: GPA: 3.3 Business Management GPA: 3.3 High School Diploma Skills B2B, back-up, business development, Call Center, closing, Coach, cold calling, competitive, contracts, CRM, client, clients, database, email, senior management, focus, hiring, human resource, inside sales, Director, marketing, market, Microsoft Office Suite, Enterprise, network, networking, outside sales, personnel, policies, presentations, pricing, proposals, Research, Sales, scheduling, Strategic, supervisory",BUSINESS-DEVELOPMENT
"BANKING Summary High-energy Manager successful building motivating dynamic teams. Cultivates company culture staff members feel comfortable voicing questions concerns, well contributing new ideas drive company growth. Supervision training Client relations specialist Computer-savvy Multi tasking savvy Sound judgment Team management Calm pressure Meticulous attention detail Experience Banking August 2013 Current Company Name Store Manager August 2012 November 2012 Company Name － City State Managed team 10. I opened new store location assisted recruiting training new staff. Delivered excellent customer service greeting assisting customer. Developed department's first incentive performance plan, motivated team. This resulted 23% increase sales. My team surpassed revenue goals four consecutive quarters. Store Manager February 2008 June 2012 Company Name － City State Managed team 6. Completed series training sessions advance Assistant Manager Store Manager. Directed supervised employees engaged sales, inventory-taking reconciling cash receipts. Initiated program standardized employee training led increase customer satisfaction 12%. Addressed customer inquiries resolved complaints. Education High School Diploma 2010 Federal Way Senior High School － State United States Skills Assistant Manager, customer satisfaction, excellent customer service, inventory, reconciling, recruiting, sales, employee training",BANKING
"EXECUTIVE CHEF Summary Executive Chef two year culinary degree one year experience high-pressure culinary environments. Skilled preparing large volumes food quickly efficiently. Seeking use culinary skills expertise prepare special variety dishes professional, rewarding environment. Highlights Combat Life Saver Course, Camp Parks, Ca 11/29/2007 Department Defense Certified Mediator Course, Fort Riley, Ks 05/25/2007 Contractor Representative Course, Fort Gillem, Ga 01/12/2007 Department Army Inspector General Course, Fort Belvoir, Va 09/30/2005 Advanced Non-Commissioned Officers Course, US Army, Fort Leonard Wood, Mo 06/28/2005 Small Group Instructor Training Course, US Army NCO Academy, Fort Dix, NJ 11/22/2002 Observer Controller Trainer Course, Camp Shelby, Ms. 09/27/2002 Drill Sergeant School, US Army NCO Academy, Fort Leonard Wood, Mo 10/12/1995 Marine Corp Non-Resident Leadership Course, Fort Leonard Wood, Mo 02/17/1995 Instructor Training Course, US Army, Fort Knox, Ky 04/15/1994 High volume production capability Focus portion cost control Focused disciplined Inventory management familiarity Accomplishments Finalist Downtown Meridian Earth Bounty Chopped Completion Contest. Two time President's List Honor Recognition Successfully managed kitchen staff 12 employees high volume. breakfast, lunch, dinner services 175 diners day. Experience Executive Chef January 2014 October 2014 Company Name － City State Responsible planning aspects dietary operations, including setting priorities job assignments one hundred twenty person assisted health care facility include seventy five staff members. Managed dietary budget include labor cost, forecasting, ordering. Responsible quality appearance food, morale staff. Developed positive relationships behalf company residents, families, state local government officials. Associate Pastor March 2013 Current Company Name － City State Assist Senior Pastor church's Outreach Minister mentoring counseling members church community continuing struggle drugs alcohol. Prepared called upon preach sermons assume leadership role Senior Pastor away. Responsible preparing Wednesday Evening Meals seventy five church members. Warehouse Worker/Delivery Driver July 2011 October 2012 Company Name － City State Assisted Warehouse Manager Shop Manager loading loading equipment logistics large trucks. Was often called upon transport trucks various locations throughout country. Safety Director/Office Manager August 2010 June 2011 Company Name － City State Responsible ensuring safe practice truck drivers, mechanics, oilfield workers throughout East Central Mississippi West Alabama.Coordinates implements training program occupational environmental safety. Responsible quality assurance inspections equipment personnel before, during, operations. Responds accidents recommends changes policies procedures necessary. Master Sergeant January 1983 July 2010 Company Name － City State Passed others, leadership positions instruction guidance effort enhance unit effectiveness based experiences. Assisted Commanding General determining state discipline, morale readiness throughout 311th command consists 6,300 service members four different base camps Kuwait. Conducted Inspector General Inquiries, along high profiled investigations inspections. Received analyzed complaints Soldiers Government Civilian Employees, ran reports data determine possible violation military federal law, policies set appropriate commanders assisted Command IG making recommendations action. Senior Instructor Course Manager November 2002 October 2005 Company Name － City State Primary Leadership Development Course, responsible health, welfare, morale, training, administration 900 Soldiers annually. Education Observer Controller Trainer Course, Camp Shelby, Ms. 09/27/2002 Drill Sergeant School, US Army NCO Academy, Fort Leonard Wood, Mo 10/12/1995 Marine Corp Non-Resident Leadership Course, Fort Leonard Wood, Mo 02/17/1995 Instructor Training Course 4 1994 US Army Basic Non-Commissioned Officer Course, Fort Leonard Wood, Mo 05/01/1992 Primary Leadership Development Course, US Army, Fort Knox, Ky 03/11/1988 Quarry Machine Operator Course, US Army, Fort Leonard Wood, Mo 11/24/1987 Combat Bridge Builder Training, Fort Leonard Wood, Mo 3 1984 City State Ministry/Leadership Ministry 2010 Vanguard University Southern Cal － City State Culinary Arts Degree Culinary 12 2014 Meridian Community CollegeMeridianMS － City State Intern Program hands Experience: 20 Hours Baking Pastry 10 Hours Food Handling 10 Hours Production 10 Hours Dishwashing/Stewarding 20 Hours Garde Manger (Cold Food Production) 60 Hours Hot Line (Grill, Saute, Fry, Food Production) 10 Hours Management/Leadership Observation Courses in: Food Preparation, Kitchen Management, Patisserie Confectionery, International Cuisine Small Group Instructor Training Course 12 2002 US Army NCO Academy － City State Skills Army, Basic, budget, Ca, Controller, counseling, drivers, forecasting, Government, instruction, Instructor, Leadership, Leadership Development, law, local government, logistics, mentoring, personnel, policies, quality, quality assurance, safety, Trainer",CHEF
"ABOUT Creative communications professional good implementing PR strategy, writing press collateral managing press on-site events, launches trade shows. Also experienced maintaining relationships secure press placements, creating event launch timelines strategies managing influencer campaigns partnerships. Additionally‚ accomplished well-versed ROI, social media marketing strategy, creative marketing initiatives, SEM, design, content copywriting. Education May 2015 Bachelor Science Public Relations The University Texas Austin － City State Student The Stan Richards School Advertising Public Relations VP, UT Austin Public Relations Student Society America Texas Creative Advertising Sequence Completed Business Foundations Certificate Marketing Management — The McCombs School Business (UT Austin) Accomplishments Created personal freelance agency, La Femme New York May 2015 secured press placements launch initiatives 6 project-based clients 7 months Through strategic social media marketing, increased social media revenue $15,000 month HATCH Collection Managed initiated brand influencer partnerships garnering $60,000 conversion Increased acquisition, engagement following social media platforms: 8,000 followers 5 months HATCH Collection Experience 12/2015 Current Digital Marketing Social Media Manager Company Name － City State Executing social digital communication strategy providing upper management CEO weekly social media schedules analytical reports Planning, interviewing writing weekly strategic blog content (www.hatchcollection.com/blog) Liaising creative team create graphics assets social media outlets week Compiling monthly revenue reports across channels based social media/Google Analytics Kissmetrics Influencer/blogger seeding, executing brand paid partnerships outreach/sample sending start finish — reporting conversion ROI post campaigns using analytics CTRs Tracking analytics/results across social platforms driving engagement revenue per channel— beat previously-set company goals month 07/2015 10/2016 Fashion PR Assistant (Freelance) Company Name － City State Hellessy, Tess Giberson, Milly, Kaelen NYC, Novis, Naeem Khan, Libertine Event management (NYFW) worked alongside production team directors manage venue logistics confirm day-of-show timelines Created media alerts show/presentation details blasting alerts targeted lists Press check-ins Seating chart arrangements 01/2015 07/2015 Digital Marketing Intern Company Name － City State Social media marketing analytics. Tracked web social media impressions via Google Analytics Kissmetrics highlighting individual Strategized major social media campaigns ahead art exhibits company's annual art festival -- artists features executing market research optimize festival turnout Worked calculate click-throughs banners based site Google analytics compiled marketing information reports improve annual art festivals Writing compiling weekly social media calendars based company community events. 09/2012 05/2013 Beauty Public Relations Intern Company Name － City State Clients: Obsessive Compulsive Cosmetics, Inglot Cosmetics, The Makeup Show, Hair Room Service Managed social media agency clients Event management clients— managed press booths clients New York City's largest makeup artistry trade show (The Makeup Show NYC) Updated media lists: pitched Glamour Magazine, Teen Vogue/Vogue, Ebony Magazine, Essence Magazine, Allure Magazine, Refinery29, W Magazine, etc. Put together press kits clients— drafted distributed press releases press Obsessive Compulsive Cosmetics' NYC store grand opening trade shows (The Makeup Show NYC) Skills Web design branding PR writing: media alerts, event wrap-reports, product dossiers, launch plans, press releases PR marketing software proficiency experience: FashionGPS, Cision, HootSuite, KissMetrics, Google Analytics Design software proficiency: InDesign, Illustrator, Adobe Photoshop ADDITIONAL ROLES The Makeup Show, 2015 (Events/PR Intern NYC), Chaos Cocktails, 2014 (Marketing/PR Intern Austin, TX), The PR Boutique, 2013 (Lifestyle PR Intern Austin, TX) Diane Terman Public Relations, 2012 (Beauty PR Intern NYC), Linda Gaunt Communications, 2012 (Fashion PR Intern NYC) For more: https://www.linkedin.com/in/alyssa-neilson-54054057",PUBLIC-RELATIONS
"TERRITORY SALES CONSULTANT Career Focus Talented sales professional effectively multi-tasks consistently achieves exceeds business objectives customer-centric approach. Develops long-term relationships establishes loyalty customers. Ability adapt evolving marketplace grow new roles responsibilities. Summary Skills Background GPO formulary processes Experience specialty, hospital primary care sales injectable medications Skilled new product new indication launches. Adept providing in-services training clinical staff Trained pricing, gross profits margins. Broad knowledge osteoporosis, women&apos;s health, men&apos;s health musculoskeletal pain. Excellent communication skills. Customer focused Highly motivated Accomplished relationship selling Professional Experience Company Name August 2013 Current Territory Sales Consultant City State In charge growing $9 million territory. Quickly learned vast array products, associated terminology, competitors, trends, challenges, reimbursement government regulation. Responsible long-term relationship building customer, Cardinal Health, professional organizations (Group Purchasing Organizations, etc). Set trials provide in-services training clinical staff proper use various medical products. Work closely decision makers hospital settings (Value Analysis Coordinators, Materials Managers, Clinical Educators, Team Leads, Contract Managers, Wound Care Nurses, etc). Provide pricing savings maintaining profitable GP. Voted MVP CAST II training. Finished first fiscal year 98.7% plan, 23.90% growth previous year, first team. Company Name January 2007 July 2013 Pharmaceutical Sales Representative Program Coordinator City State Strong Sales Promotional Results: Nominated Rookie Year top 11% ranking first year Lilly. Awarded 3 incentive trips top territory district sales performance. Highest average SOM district 2012 following new indication launch. Launched 3 new indications 3 different medications. Invited part Future Marketers West instrumental bringing Future Marketers Midwest. Chosen management represent Lilly National OB/GYN conference Chicago. Recognized district Q4 2012 Q1 2013 Exceptional Customer Experience award winner. Developed Unity Champ role assist strengthening new team sales representatives. Responsible Selling Variety Disease States Multiple Specialties: Built strong relationships Rheumatologists, Pain Management specialists OB/GYNs. Experience selling facets injectable medication. Given responsibility specialty representatives&apos; territory calling neurologists anesthesiologists treat chronic pain. Disease state knowledge selling experience osteoporosis, women&apos;s health, men&apos;s health musculoskeletal pain. Coordinated osteoporosis trainings within clinics. Mental Health /Licensed Mental Health Practitioner. Company Name November 1994 January 2007 Fitness Instructor City State Supervised administered Youth Crisis program Youth Assessment Center clinical programs. Oversight aspects programs including budget allocation, quality assurance, training. Developed implemented case management program. Served liaison families community resources. Provided individual, group family therapies outpatient, residential detention settings. Trained clinicians detention line staff suicide assessment crisis intervention. Farrell&apos;s Extreme Bodyshaping. Level II Instructor Responsible leading kickboxing resistance training classes. Motivate inspire participants improve fitness level. Encourage healthy lifestyles exercise proper nutrition. Coached 2 separate 10-week session teams top 3 finishes. Develop implement challenges Farrell&apos;s participants. Education University Nebraska Lincoln Master Science Marriage Family Therapy Marriage Family Therapy University Nebraska Lincoln Bachelor Science Human Development Human Development Professional Affiliations I Licensed Mental Health Practitioner Vice President Mesa Verde Townhouse Association 2012-Current Nebraska Juvenile Justice Association board member 2001-2006 04/2010 Current Lincoln, NE 1994 Lincoln, NE, USA 1991 Lincoln, NE, USA Skills budget, case management, Excellent communication, crisis intervention, government, Materials, Mental Health, 98, OB/GYN, Pain Management, pricing, primary care, processes, Purchasing, quality assurance, relationship building, Selling, Sales, Wound Care",FITNESS
"SR. PROJECT MANAGEMENT ASSOCIATE Professional Profile Results-oriented Project Administrator 14+ years' experience toy manufacturing industry. Meticulous collaborative professional unsurpassed skill managing diverse needs deadline-driven environments. Qualifications core competencies strengths follows: *Ability communicate effectively team members management team. *Develop maintain key relationships/partnerships domestic international functional groups line functions. *Multi-tasking: Able handle one project simultaneously.Time management ability Schedule management Time management ability Ability prioritize Professional demeanor Schedule management Problem resolution Deadline-oriented Microsoft Office Experience Sr. Project Management Associate November 2010 Current Company Name City State Barbie Product Development Manage projects original concept final implementation Performs concurrent project management assignments moderately complex toys high volume skus relative product development (planning, costing, engineering); proactively meets company milestones deadlines ensuring projects remain budget. Projects high visibility/key drivers generates 2 million dollars sales annually. Facilitate weekly team meetings provide timely project status updates cross functional team members. Travel company's China Indonesia manufacturing plants track development/production progress Barbie product line. Utilize Agile software platform actively track key milestones product lifecycle. Administrative Assistant April 2008 November 2010 Company Name City State Design Assist VP Design, Director three Design Managers Girls Inc. Design team calendar management, setting meetings special projects. Coordinate aspects appointments, conference calls meeting set-up, including (but limited to): conference room booking set-up, catering arrangements, preparation handouts, video/teleconference AV equipment needs set-up, communication meeting info via e-mail. Create purchase requisitions process AP vendors. Assist coordinating special events. Manage aspects extensive domestic international travel arrangements. General support Girls Inc. Design (ordering office supplies, shipping, etc). Process expense reports travel Design VP, Director Managers. Prepare track monthly spending budgets department. Administrative Assistant May 2007 August 2007 Company Name City State Assist one Executive three Senior Client Communications Directors Nissan/Infiniti account team. Coordinate aspects appointments, conference calls meeting set-up, including (but limited to): conference room booking set-up, catering arrangements, preparation handouts, video/teleconference AV equipment needs set-up, communication meeting info via e-mail. Primary office-wide point-of-contact general OMD phone calls. Coordinator external (reps vendors) office events. Manage aspects extensive domestic international travel arrangements. Maintain update Executive Client Communications Director's files, contacts list databases. Process expense reports travel in-town expenses 4 Client Communications Directors. Intern, Office Manager Assistant September 2006 January 2007 Company Name City State Maintain manage high end fashion showroom includes 400 designer clothing, shoes, accessories. Assist fashion stylist well celebrity clientele pulling pieces showroom respective events. Prepare Press Release kits. Maintain update client database Keep inventory items clothing, shoes, accessories arrive designer clientele. Work special projects needed. Sales Associate March 2006 September 2006 Company Name City State Ensure customers rewarding experience kept coming back time time. Set visual merchandising displays change in-store floor plans. Demonstrate excellent customer service skills, meeting hourly selling expressed credit goals. Provide product knowledge customers worked part team meet individual store objectives. Project Administrator October 1999 February 2006 Company Name City State Barbie Product Development/Samples Administrator Manage aspects Mainline Barbie product development design concept approval production start. Point contact Orient Plant Vendor Operations (both US abroad). Responsible sourcing, purchasing, determining tooling accessories textiles. Maintain hard cost Transfer Product Final Production Release within 10%, able incorporate design concepts products ready manufacture. Assist Marketing Team advertising, commercial shoots, toy fairs, sales line reviews. Attend Domestic Toy Fair Shows representative development trouble shoot Girls Brands (Barbie, Specialty, Fashions Accessories). Also assisted set up/tear toy fair shows. Support Worldwide Sales Marketing coordinating premium (handmade) production samples. Responsible shipping highly sensitive, rather expensive prototype samples documents domestic/international subsidiaries. Received awards Best New Product launch 2004 Product Line well Excellent Customer Service. Education Bachelor Science Degree Business Management 05/2010 University Phoenix Business Management Merchandising Design 9/07 American Intercontinental University City State Merchandising Design Business Administration Marketing 5/98 California State University City State Business Administration Marketing Skills advertising, Agile, AP, budgets, budget, concept, costing, credit, clientele, Client, Excellent Customer Service, databases, database, drivers, e-mail, special events, expense reports, fashion, floor plans, functional, inventory, Director, Marketing, meetings, office, Multi-tasking, ordering office supplies, product development (planning, Press, Product Development, progress, project management, purchase requisitions, purchasing, selling, Sales, shipping, tear, phone, travel arrangements, video, visual merchandising",APPAREL
"SOFTWARE ENGINEERING CO-OP Summary Highly skilled Accomplished computer software specialist 7+ years technical experience programming development across multiple platforms, software design, development integration. Advanced knowledge MySQL, CSS, C++ expertise aspects software development life cycle, including requirements analysis, design, development production support. Experienced Software Developer dedicated constantly improving tools infrastructure maximize productivity, minimize system downtime quickly respond changing needs business exclude intensive background develop, testing, debugging code, designing interfaces, administrating systems networks. Tenacious hard worker, self-directed motivated, great leadership skills, able work team, adaptable quick changing technical environment. Highlights MySQL, PostgreSQL, SQLite, NoSQL, LevelDB Programming Languages: C, C++, Perl, PHP, Python, Go, JavaScript, Bash, SQL, Visual Basic, .NET Other Languages: CSS, HTML, XML, Markdown, Regular expression, SASS Operating Systems: Linux, Unix Tools: Netbeans, Vim, Visual Studio, MS Visio, MS Access, Wordpress, Git, Google Analytics, Docker, Microsoft Office package Strengths include: Full life software life cycle development expert Programming designing Software testing Troubleshooting Advance critical thinking Database Object oriented development Website design development software engineering Object oriented development Work History_______________________________________________________ Full Stack Engineer LogonTutor LLC Cincinnati, OH Design implement ecommerce website (in PHP) using MVC OOP Integrate 3rd party tools PHP using XML API Authorized.net (for charging credit cards), online whiteboard, Paypal Create admin page (in PHP) tracks user's browsing history, incomplete registrations, user's clicks custom links, user's communication exchange Write command line scripts Bash automate system administration tasks database backup website deployment Mar. 2012 Present Project Manager Seeketh.org Senior Project Cincinnati, OH Managed team students implementation information retrieval system (in PHP) searched bible using natural language processing Experience Software Engineering Co-op 03/2010 12/2010 Company Name City State Wrote Perl script scanned file directory tree converted every file (proprietary file format) Excel compatible CSV format. Designed algorithm Visual Basic identify make changes bad sectors data. Education Bachelor Science Electrical Engineering Jun. 2013 University Cincinnati City State Electrical Engineering 3.1/4.0 Present Affiliations___________________________________________ _______ *Treasurer, Young People Union City State Member, Emerging Ethnic Engineering Program Certifications Awarded University Cincinnati School Electronic Computing Systems ""Outstanding Senior Design Project Award"" Sep. 2012 Jun. 2013 Component Engineering Co-op L3 Communications CE Mason, OH Parsed manipulated data relating electrical components Updated company's intranet pages Mar. 2011 Jun. 2011 Skills .NET, API, automate, backup, Bash, C, C++, credit, critical thinking, CSS, Database, designing, ecommerce, Engineer, XML, Google Analytics, HTML, PHP, JavaScript, Linux, MS Access, Excel, exchange, Microsoft Office package, MVC, MySQL, natural language processing, NoSQL, Object oriented, OOP, Operating Systems, page, Perl, PostgreSQL, Programming, Python, scripts, script, software engineering, Software testing, SQL, system administration, Troubleshooting, Unix, Visio, Visual Basic, Visual Studio, Website design development, website",AVIATION
"DIRECTOR OF PIPELINE OPERATIONS Executive Profile Innovative executive operations director solid experience managing levels multiple projects including budgeting administration Skill Highlights Project Management Planning Leadership/Communication skills Business Operations Organization Budget Administration Negotiations Public Relations Quality Control Project Development Change Implementation Project Estimating New Business Development Report Matrix Development Customer-Oriented Operations Management Core Accomplishments Project Management: Initiated several capital expansion projects resulted achieving projects completed time budget. Operations Management: Managed pipeline operations including field operations engineering. Handled functions related new customer interconnects. Instituted new processes operational management. Staff Development: Reorganized, hired mentored staff manage projects. Launched well-received program professional development newly created departments non-union union staff. Mentored coached employees resulting significant increase productivity. Professional Experience September 2011 Current Company Name City State Director Pipeline Operations Strengthened company's business leading implementation reorganized processes including gas control, engineering design, project management, pipeline compression systems, integrity management, facility optimization pipeline fuel process functions. Directs ensures attainment obligations customers, system reliability, safe operations, system efficiency. Spearheaded directed procurement indirect employees contractors engaged operation maintenance natural gas facilities related equipment across varied work locations. Headed operation focus safety, compliance, reliability, efficiency, cost management, innovation working together. Manage construction O&M activities ensure company procedures followed compliance maintained relative applicable local, state federal regulatory requirements. Successfully built operated several new Interconnects total new capacity overall system 1,120,000MDTHD period 3 years projects built time budget. Successfully implemented, built operated two new expansion compressor stations 2013 2014 total HP 28,300 facility built time budget ($88.3M) even though built winter construction time lines among challenges. Total new system capacity 317,500MDTD realized. Developed network modeling protocol including roll validation former modeling work enabled expand modeling capabilities including operational modeling Gas Control utilize real time scenarios ensure pipelines reliability. Lead improvement multi-year contract agreements various partner entities operate pipeline system including engineering, operations, commercial, legal, EHS, project management, ROW service. Developed new Capital O&M budgeting process ensure accountability operations project management groups projects developed managed. This helped achieve 95% success rate projects budget within 2 years average 25% budget success rate I began. Worked executive team development five year business plan ensure sustained financial growth developing expansion scenarios pipeline system would help sustain said growth 2020. From this, three viable expansion projects various stages moving forward, one approved FERC pre-filing process (May 2015) capital outlay estimate $39.8M. January 2010 September 2011 Company Name City State Senior Project Manager Provided lead development team project managers, procurement, environmental staff, engineers deliver results variety clients Identify, propose, develop scope, close, manage engineering and/or construction projects conception closeout Introduced comprehensive Business Development plan attract new clients Proactively build sustain relationships targeted clients Negotiated worked several confidential clients work difficult permitting processes FERC, federal state environmental agencies. December 2007 January 2010 Company Name City State Construction Project Manager Provided senior level lead management oversight phases construction projects Coordinate guide contractors, material, equipment. Develop cost-effective plan schedule completion projects following logical pattern utilization resources. Selected coordinated work contractors working various phases project. Monitored performance contractors. Review approve architectural engineering drawings make sure specifications regulations followed. Implemented managed proper administration construction contracts. Obtain necessary permits licenses. Supervise mentored assistant managers, engineers support staff. Manage environmental safety matrixes met. Report President owners progress necessary modifications plans. Successfully took projects previous management, achieved build commission two new expansion compressor stations, station addition cooling facilities another two separate expansion projects. Total HP installed 27,900 facilities built time budget ($108.2M). January 1989 December 2007 Company Name City State Engineering, Operations Construction Leader Employed several managerial roles including following: Leader Construction: Supervise daily operations accordance job specification customer requirements handoff business development sales; Work engineering develop projects including estimate design; Monitor progress crew satisfactory job completion; Achieved construction progress aligned overall project schedule cost estimate; Prepare reports customers management; Interview hire union employees custom contractors; Train, evaluate, appraise employee performance. Damage Prevention Leader: Managed mentored lead operations group performs underground facility locating leak detection; Assured company followed State statutes Federal State laws related underground facility protection compliance; Analyzed, classify rate risks, exposures damage expectancies; lead investigator damage claims; Train others developed processes procedures, including training certifications; Managed planning, assign direct work subordinate employees engaged various aspects work. Supervisor Engineering: Managed work related design, survey, estimating costs capital O&M projects; Short long-term planning relating Company's infrastructure; Supervises crew employees including Engineering Technicians Design Engineer/Technologists; Prepare designs, specifications, cost estimates construction reconstruction projects; Prepare tender contract documents, administration contract work; Review subdivision applications, site servicing plans building applications, etc. new business development. All leadership roles included Emergency standby various operational situations emergencies. Organized lead newly formed Safety Committee committee president included executive union management meet monthly discuss key safety risk management issues set plans continual improvement areas including compliance Federal occupational safety health laws standards. Helped develop comprehensive public relations program better relations various municipalities company served. Developed implemented division company-wide Damage Prevention program improve activities reduce locator error facility damage excavation. Reduced division locator error 6% 0% error rate two years maintained 0% locator error rate 2 additional years. Involved developed implemented company-wide process stream-line new customer main service installation: customer connection sales department final installation meter /flow gas customer. This reduced time first customer inquiry turning meter average 68 days average 31 days. Developed estimation tool estimating new replacement mains services using method using 'cost per foot' 'construction location matrix', reducing need T&M project estimation streamlining contractor costs bid process. Education 1998 Cambridge College Certificate Negotiation Conflict Resolution Graduate Level Certificate, Negotiation Conflict Resolution Cambridge College 1998 Awards 1998 Cambridge College Master Education Integrated Studies Management Master Education (M.Ed.), Integrated Studies Management Cambridge College 1998 1986 Porter Chester Institute Design Technology Architectural Civil Design Technology Porter Chester Institute 1985-1986 Skills Project Management Operational Restructure Change Quality Management Departmental Operations Management Eagle Scout",CONSTRUCTION
"RN/RN TEAM LEAD Executive Profile I self-motivated patient focused nurse executive strong history progressive leadership. I worked health care past 12 years nursing past 9. I honored quickly progressively build upon experiences assume key leadership positions. These opportunities allowed lead charge increased facility efficiency cost savings, ensuring stellar quality programming focus infection control, risk management, quality improvement. Under direction, organizational improvements areas flourished experiencing record surgical volume implementation new innovative procedures. Change pressure staple professional life, aspect quickly molded quick-witted yet careful professional; always putting patient first, never losing sight strategic goals ensure organizational success. Skill Highlights Core Accomplishments CEO Service Award, 2009 Spree Award Winner, 2011 Member Sigma Theta Tau International Nursing Honor Society Professional Experience RN/RN Team Lead September 2010 Current Company Name － City State Providing nursing leadership ASC operations guidance 7 facilities nation-wide including staffing metric OR efficiency, accreditation preparation, state regulation compliance, infection control, risk management, patient safety, peer review, life safety, governing body medical quality assurance reporting, quality assurance performance improvement studies benchmarking Successfully lead initial DOH licensure ASCs 3 states tight time frame; equated total 5 successful DOH/Pharmacy surveys 1 successful AAAHC reaccreditation 4 separate facilities 70 days deficiency free Development internal enterprise reporting system remote auditing Director Nursing compliance State accreditation requirements Successful development implementation enterprise quality improvement assessment calendar nursing leadership enterprise sites; also adopted departments Headlined improvements Risk Management Quality Assurance programs include streamlined enterprise wide reporting streamlined QI/QA, life safety, compliance infrastructure Improved patient outcome reporting within organization developing Risk Management communication process greatly improved capture integrating Clinic Patient Services reporting, previously captured organization Lead organization successful initial re-accreditation AAAHC four sites; pursuing preparation 3 new facilities Development management policies procedures nursing ASC processes Development improved staffing metrics nursing ASC staff ensure optimized efficiency ensuring staff retention Development additional Nursing ASC leadership positions create progressive leadership ladder accommodate enterprise growth Facilitation enterprise studies, benchmarking, process improvement Presenter national level AORN, Becker's, WASCA, infection control, quality improvement/quality assessments, patient satisfaction, successful spine surgery integration ASC Key member enterprise expansion team Member enterprise team improvement, integration, training EMR system Facilitator Formulary, Medical Device Instrumentation Committees Facilitator organization MQAC GB meetings enterprise level Developed facilitated review committee new innovative procedures ensure patient safety efficient integration new procedures devices Facilitated changes patient selection screening process safely accommodate increased surgical patient acuity Management 2 OR ASC saw 50% increase volume lead Directed nursing, surgical tech, medical assistant staff developing successful partnerships Anesthesia, Surgeon, Clinic, ancillary staff ensure optimized efficiency patient safety Developed thorough knowledge implementation State regulation reporting Development functional patient safety plan committee focus infection control Lead team two successful State DOH surveys Lead numerous process quality improvement initiatives including improved staffing metrics, patient safety protocol, staff development education, revised processes MRSA surveillance Managed QI/QA, Risk Management, patient safety, lifesafety, infection control, surgical needs necessary maintain AAAHC DOH compliance ensure optimum patient outcomes Under lead PA ASC became efficient facility organization (out four facilities), highest revenue per case lowest overhead cost maintaining stellar patient satisfaction scores; nursing consistently reporting 98% better patient satisfaction Staff RN areas ASC including preop, pacu, OR float diagnostics needed Team lead responsibilities included staff scheduling assistance QA/QI patient safety initiatives Pharmacy radiation safety officer duties Filled DON Director off-site Preceptor new nursing staff EMR super user CVICU RN w/Med-Surg ICU Float August 2006 December 2008 Company Name － City State High acuity step unit 1:2 nurse patient ratio Post-surgical transplant patients directly PACU Post-surgical cancer reconstruction patients directly PACU MI, post-cath, chest pain, arrhythmia management, AAA repair, GI bleed, stroke Medication drips blood pressure titration, insulin drips, heparin, angina, alcohol/drug withdrawal Respiratory distress patients ventilation, acute pneumonia, COPD Lumbar drains, fresh neuro-surgery, fresh GI surgery Code team participation Central line use care Arterial line, CVP, ICP monitoring line care Cardiovascular intensive care interventions Ventilation trach care Treatment acute MI Post-surgical cardiovascular care including bypass, cath, intensive cardiac care patients Conscious sedation, insulin, blood pressure, various medication drips Aquatic Fitness Director March 2003 August 2004 Company Name － City State Managed facilitated 38 fitness aquatic programs 28 direct reports Assisted development proposal medically-based wellness aided partnership local hospital, funding 1.8 million dollar expansion Head swim coach Rapids Swim Team First Aid/CPR Lifeguard Instructor Exercise Physiologist August 2002 March 2003 Company Name － City State Developed, implemented progressed cardiac rehab exercise programs care Assisted cardiac rehabilitation education Developed implemented personal training program Assisted corporate wellness programming health fairs Education Master Science Nursing/Master Business Administration University Phoenix Academic Achievement Master Science Nursing/Master Business Administration- Healthcare University Phoenix Bachelor Science Nursing Valparaiso University Bachelor Science Nursing Valparaiso University Bachelor Science Exercise Science Ball State University Bachelor Science Exercise Science Ball State University Certifications/Awards/Memberships ▪ RN licenses AZ, PA, FL, MO ▪ Licensed Healthcare Risk Manager ▪ BLS/ACLS ▪ CEO Service Award, 2009 Certifications Licensed Healthcare Risk Manager RN CPR BLS ACLS Affiliations enterprise team improvement, integration, training EMR system Skills Asc, Qa, Emr, Pharmacy, Infection Control, Metrics, Risk Management, Satisfaction, Staffing, Trading, Training, Auditing, Instrumentation, Integration, Integrator, Medical Device, Operations, Process Improvement, Quality Assurance, Rn, Icu, Critical Care, Icp, Titration, Radiation Safety, Rn/, Scheduling, Team Lead, Cpr, Instructor, Million, Increase, Medical Assistant, Cardiac, Cardiovascular, Model-view-presenter, Mvp, Healthcare, Acls, Award",FITNESS
"FINANCE MANAGER/ OPERATIONS MANAGER Career Overview To obtain full time position Management Information Systems emphasis business analysis I demonstrate excellent leadership, business team work skills produce effective results. Qualifications Technical help desk experience Strong analytical skills Strong collaborative skills Document management Excellent problem solving skills Strong Communication Skills Customer needs assessment Requirements Analysis Requirements Gathering C++ Java CICS Windows Networks W-LAN Technical Support Switches, Bridges Software Development Life Cycle Systems Applications Systems Development Systems Implementation Systems Integration PC DOS Personal Computers Problem Analysis Resolution Process Improvements Product Life Cycle Management Product Management Product Research Project Quality Control QA Quality Productivity Improvement Technical Skills Skills Experience Total Years Last Used Accomplishments IT Training Successfully trained 25 employees use new operating system. Network Security Planned, installed, maintained optimized documentation LAN/WAN/VPN network hardware software, security systems communication links. Managed clients network LAN/WAN hardware including routers, switches, load balancers wireless networking equipment. Network Support Acted first point contact major technical issues, including power outages, system failures disaster recovery. Oversaw infrastructure three offices acted support help-desk technicians IT Department. Work Experience Finance Manager/ Operations Manager July 2004 Current Company Name － City State Oversees aspects organization's quality business improvement efforts, developing administrating program, training coaching employees, facilitating change throughout organization. Responsible establishing strategic plans, policies, procedures levels quality improvement efforts meet exceed internal external customers' needs expectations. Implemented new sales-tracking POS system replace manual form writing process increase efficiency. Provided employee training POS system. Recruited, hired, trained, developed, directed retail sales teams two retail Wireless Nation dealer stores. Oversaw client relations, new account development, customer service. Supervised administrative functions, inventory, cash flow, merchandising, operations. Generated monthly annual sales reports. Conducted ongoing staff development personal growth planning employees. Doubled annual sales developing innovative effective marketing programs. Created team spirit within stores resulted increased sales, long-term employees, customer satisfaction. Achieved 150% quota grew number customers 200% within first year Sales Manager. Led sales calls team members establish sales customer retention goals. Determined merchandise price schedules discount rates. Monitored customer preferences determine focus sales efforts. Shared product knowledge customers making personal recommendations.Maintained friendly professional customer interactions. Negotiated closed contracts Fortune 500 companies, including Sprint Wireless, T-mobile AT&T. Computer Information Systems Specialist II September 1999 July 2004 Company Name － City State Administered installation, configuration continued maintenance network equipment including servers, storage devices, routers, hubs, switches, printers. Troubleshoots resolves network connectivity network related hardware/software problems. Processed average 20-30 inbound outbound technical support calls. Reviews new hardware software specifications recommends products procurement. Install, configure, optimize network communication hardware client software. Referred difficult issues upper management maintaining positive rapport customer. Create users, assigns privileges, provides ongoing user support. Researched issues various computer systems databases resolve complaints answer inquiries. Respond connectivity related help desk requests. Maintained composure patience face difficult customer situations. Runs backup recovery operations. Provides support assistance staff. Resolved customer complaints concerns strong verbal negotiation skills. Displayed courtesy strong interpersonal skills customer interactions. Completes archiving network data completes appropriate documentation. Collaborates teachers coordinators assess evaluate educational software project future needs. Built maintained successful relationships service providers, dealers consumers. Education Training Masterof Science Information Systems 2016 Bowie State University － City State 4 .0 GPA Bachelor Science Information Systems 2001 University Maryland, University College － City State Coursework Software Engineering Hardware Systems Coursework Distributed Computing, Networks Databases Skills administrative, backup, cash flow, coaching, hardware, client, client relations, customer satisfaction, customer service, documentation, help desk, hubs, inventory, marketing, merchandising, network, policies, POS, printers, procurement, quality, quality improvement, retail, retail sales, routers, sales, servers, staff development, strategic plans, switches, user support, employee training",FINANCE
"FLORAL DESIGNER Skills Billings, cash handling, cashier, creativity, Customer Service, Magic, pick, POS Experience Jan 2016 Current Company Name － City State Floral Designer Jan 2016 Company Name － City State Designer Jan 2015 Company Name － City State Any assigned errands/duties. Customer service. Design work. Event set Magic City Floral, Billings, MT, 2015. Customer Service Any miscellaneous assigned duties. Floral Designer *Delivery Driver Jan 2014 Jan 2015 Company Name － City State Any assigned duties. Education Training working towards Floral Design Certificate Fall 2014 Front Range Community College Front Range Community College working towards Floral Design Certificate Spring 2014 Associates Horticulture Fall 2013 Front Range Community College Horticulture Spring 2011 Colorado State University High School Diploma Spring 2010 Fossil Ridge High School",DESIGNER
"DIGITAL CONTENT EDITOR Summary I devoted writer editor inspired tell stories. With solid experience print digital magazine, corporate communications project management, I traversed fields journalism help grow storyteller, communicator leader. Combining skills life experiences, I strive give people voice. This goal became clearer working international magazine last three years. Experience Digital Content Editor 01/2017 Current Company Name City State I manage Toastmaster magazine's online edition since overseeing launch web-based version October 2016. I generate supplemental interactive content photos, videos links. Drive readership online magazine (Increased web traffic 94% since launch online edition). Collaborate Marketing promote content social media channels. Assign articles/manage freelancer writers. Write features, Q&As member profiles. Edit proof print online articles internal company documents. Curate extra content member submissions print online. Track progress Google Analytics ensure SEO effective. Collaborate IT department future release improvements. Proofreader/Editorial Coordinator 12/2014 01/2017 Company Name City State I coordinated production schedule magazine first two years employment promoted. Managed incoming content submissions members. Wrote feature articles, Q&As member profiles. Proofed, fact checked edited stories. Managed team freelance writers freelance editors. Coordinated payment authors. Scheduled led department meetings. Managed company's internal editorial review process. Created digital magazine content digital app. Answered magazine-related questions members around world. Event Manager/Freelance Journalist 06/2014 12/2015 Company Name City State As Event Manager, I assisted Director Sales facilities' events well marketing communications, I continued remotely freelance journalist. Completed website updates Wordpress Designed monthly ads local chamber newsletter Wrote monthly blog website Produced information packet clients Handled marketing campaign annual bridal show Designed, wrote copy sent email campaigns PerfectWeddingGuide.com Planned, marketed attended monthly open houses prospective sales Communications Specialist 07/2012 01/2014 Company Name City State Wrote edited national press releases, designed flyers brochures. Designed created content sponsorship materials professional sports teams. Managed internal employee communications company newsletter I started. Promoted project manager track progress projects. Handled day-to-day communications inquiries. Filtered incoming marketing requests employees. Created materials content HR department internal committees. Distributed internal external company emails Outlook ExactTarget. Planned successfully executed company meetings, picnic, holiday party, incentive trips, national sales meetings Communication Assistant 07/2010 07/2012 Company Name City State Writer photographer, working internal external publications; two print one digital. The audience reached employees cooperatives businesses locally nationwide. Wrote hard news, feature, breaking news, press releases, covering special events two three-part series industry topics. I also represented company traveling southern Indiana 18 member cooperatives. NewspaperReporter 06/2009 08/2009 Company Name City State Selected Hoosier State Press Association 2009 Eugene S. Pulliam award Placed The Shelbyville News I worked 10 weeks feature writer, photographer, copy editor news reporter Acquired 40 published clips Education Training Bachelor Arts Journalism 12/2009 INDIANA UNIVERSITY City State Activities Honors First Place, Award Excellence Best Feature Story (National Rural Electric Cooperative Association (NRECA) Spotlight Excellence), 2012 First Place, Online/Electronic Newsletter (Cooperative Communications Association (CCA) Communications Contest), 2012 Second Place, Award Merit Best External Newspaper/Magazine (National Rural Electric Cooperative Association (NRECA) Spotlight Excellence), 2012 Eugene S. Pulliam Internship Award (Hoosier State Press Association (HSPA), 2009 Additional Skills AP Style, Sitecore web management, Google Analytics, MOZ Pro, social media sites Facebook, Twitter, LinkedIn, YouTube Instagram, Skype Business",DIGITAL-MEDIA
"WMS CONSULTANT Objective Looking position supply chain consultant, I optimize company's business, providing supply chain solutions building efficient customer relationship. Summary Skills Strong understanding supply chain principles expertise warehouse management. Functional knowledge end end warehouse systems experience Manhattan Associates' Warehouse Systems. Complete understanding Inbound, Inventory Outbound Warehouse. Excellent knowledge software development life cycle emphasis analysis testing. Ability clearly define execute test plans procedures. Ability meet deadlines deliver projects time. Strong analytical problem solving skills. Hands experience troubleshooting computer hardware peripherals. Work Experience Company Name City State WMS Consultant 05/2015 Current Created Test Cases inbound receiving put-away fields. Verified ASNs parsing multiple ASNs using XML format. Created Inbound Outbound License Plate Numbers.(iLPN/oLPN). Configured Tested System directed manual put-away. Configured inventory move item one active location another; one active location reserve. Configured Wave Management, Task Management, Locations, Wave Process Types Inventory Need Types. Tested partial shipment RF receive menu. Tested PIX transaction keep track Inventory Movement. Worked back-end testing databases writing SQL Queries join tables, verify data, etc. Environment: Manhattan Associates WMOS 2013, SQL Server 11.02 Client: Li&Fung(2013) Company Name City State Quality Assurance Engineer 11/2014 05/2015 Performed necessary software hardware evaluations per client's requirements. Designed modified user interfaces accommodate new verticals. Assisted engineers troubleshooting configuring LANs, switches, routers firewalls. Modified tested prototype using working models computer simulation. Documented reported bugs developers. Ensured data production server valid redundant. Worked engineering disciplines evaluate interface hardware software analyze operational performance requirements overall systems. Worked towards customer satisfaction overall sales analyzing correcting internal software customer problems. Performed site surveys, commissioned installed hardware equipment client's site. Company Name City State Junior PeopleSoft Developer 06/2014 11/2014 Implemented web based applications using Oracle's PeopleSoft technology internal projects company. Worked Oracle's PeopleSoft Supply Chain Module (SCM) implement customer order, inventory fulfillment management. Used PeopleTools develop order management portal implemented business logics order management system. Worked relational databases querying relevant data optimizing performance normalization. Worked eight steps PeopleSoft application development emphasis design creating page definitions. Involved various aspects software development generated reports using PeopleSoft's Structured Query Report (SQR). Environment Oracle PeopleTools 8.46, Oracle Database Express 11g. Company Name City State Senior Technology Consultant 01/2012 05/2014 Assisted users hardware software issues using university's Lab resources. Monitored managed computer labs University Florida. Assisted Professors setting lab exams, practical experiments. Organized maintained online classroom reservation system. Enforced lab policies procedures. Promoted senior technology consultant period work.. Certified Technology Consultant Academic Technology Labs, University Florida. Education Master Science Computer Engineering May 2014 University Florida City State USA Received Achievement Award College Engineering, University Florida academic accomplishment. Bachelor Technology Information Technology 2011 Anna University City State India Graduated First Class Distinction. Technical Skills Programming Languages: Java Web Technologies: HTML5, CSS3, Java Script, PHP, JQuery Development IDE: Eclipse, Microsoft Visual Studio 2012, Matlab Database: Microsoft SQL Server R2, Oracle 9i/10g/11g Testing Tool: Microsoft Test Manager Software Suite: Manhattan Associates SCOPE, Oracle's PeopleSoft Supply Chain management(SCM).",CONSULTANT
"SERGEANT E-5 AVIATION SUPPLY SPECIALIST Summary A highly motivated ambitious individual able give timely accurate advice, guidance support team members individuals. Possess excellent management skills ability work minimum supervision whilst supporting fellow team members. Have proven ability lead example, consistently hit targets, improve best practices organize time efficiently. Now looking forward make contribution part team hopeful genuine opportunity progression. Highlights Inventory tracking Budget management Shipment consolidations planning Decisive Inventory control Warehouse fulfillment Results-oriented Logistics network analysis Detail-oriented Strategic planner Cost reduction Flexible Works well independently Customer service-oriented Accomplishments · Received Navy Marine Corps Achievement Medal serving squad leader,2nd Platoon, Female Engagement Team, 2nd Marine Division (Forward) coordinated three Female Engagement teams led 85 missions, engaged 1900 local nationals 1300 engagements serving direct support 3rd Battalion, 2nd Marine Regiment March 2011 October 2011. · Received A Navy Marine Corps Achievement Medal serving Maintenance Material Control Expediter support 31st Marine Expeditionary Unit January 2009 July 2009 uncompromising work ethic, daily determination, unique skill liaison civilian military supply systems enabling VMA-211 fully support 31st MEU operations. · Received Certificate Commendation serving Expeditionary Airfields Supply Warehouse Clerk Commanding Generals Inspection 2 August 2010 6 August 2010 superior leadership, organizational skills managerial abilities. · Received Letter Appreciation volunteering teach, mentor, educate newly promoted Corporals within Marine Wing Support Squadron 271 Squadron's Non-Commissioned Officer Transition Course NCO Suicide Prevention. Experience 07/2013 07/2015 Company Name Order, track, receive, distribute Organizational Level Maintenance consumable repairable material AV-8B Harrier whilst Phase Maintenance Inspection. Plan inventory management technique avoid shortages excesses. In charge Tool Control Program Respirator Program, verifying toolbox inventories, respirators, logs records date, broken tool reports daily All Tools Are Accounted For logs properly filled. Prepared required documentation issue turn-in consumable repairable components. Assist Annual AMMT Identifying Shelf-Life items, ensuring correct inventory PEB, organized Electro Static Discharge safe areas within federal safety regulations. Researched requisitioned squadron requirements NALCOMIS OOMA. Tracked Pre-Expended Bin replenishments requisitions via NALCOMIS OOMA Legacy. Compiled reconciliation reports provided briefings debriefings. Assisted resolution customer complaints. Brief requisition delivery dates supervisors workers weekly basis supplying critical information throughout entire scheduling expediting process. Maintain records maintenance installation. Develop positive relationship staffs customer meet productivity goals. Update Individual Qualifications Records (IQR's) maintenance personnel. Documented forms cases required emergency assistance within regulations safety policies procedures. In charge weekly payroll 20 crew workers, diligently ensuring correct input individuals assigned hours include annual leave, sick leave Overtime. 12/2012 12/2012 SERGEANT E-5 AVIATION SUPPLY SPECIALIST Supervised, trained evaluated personnel Marines proficiently support 10 Marine Aircraft Squadrons 15 Intermediate Maintenance Activities. Performed warehouse operation duties including receiving, inspecting, locating, storing, rotating, safekeeping, issuing, preparing, shipping, material return disposal supplies equipment related support supply operations. Received processed estimated 1700 High Low Priority repairable requisitions Direct Turnovers monthly Screened squadron requisitions via NALCOMIS processed accuracy Maintained estimate 1700 assets 100% accountability valued 170 million dollars. Managed receipt stowage thru Integrated Barcode System approximately 10,000 consumable line items estimated value 7.2 million dollars. Served senior supply liaison VMAQ-3 direct support Red Flag, advanced aerial combat training exercise hosted Nellis Air Force Base. Yielded expeditious procurement 3.4 million dollars aircraft assets locally abroad. 10/2010 01/2012 FEMALE ENGAGEMENT TEAM LIAISON/ PLATOON LEADER Company Name － City State Successfully completed 5 month, Pre-Afghanistan deployment training consisting Enhanced Marksmanship Program, Improvised Explosive Device Training, Casualty Assessment, Immediate Action Drills, Combat Lifesaving, Survival, Evasion, Resistance, Escape Training, Peacetime Governmental Detention/ Hostage Detention, Basic Combat Trauma Training Tactical Operator, Call Medevac, Human Terrain Cross Cultural Engagement Training, Combat Lifesaving/ Live Tissue Training, Search Procedures, Pastu/Dari Language Training contributing completion successful tour Musa Qal'eh. Served Team Leader 3rd Battalion, Second Marines District Stabilization Thematic Team, providing expert guidance Battalion's critical health, education, Intelligence Oversight planning meetings. Submitted 125 After Action Reports include detailed summary operations, patrols engagements team participated within time frame 48 hours end mission via e-mail Secret Internet Protocol Router Network FET Headquarters order provide timely assessment Intel Area Operation. Coordinated scheduled employment three FETs, total six Marines one Corpsman, within Musa Qal'eh District Center, Nowzad District Center Shir-Ghazay directing strategic initiatives achieve completion staffing first Women's Center Musa Qal'eh provided safe location women girls meet receive literacy health classes taught FET, continued local women. Awards Recognitions. Received Navy Marine Corps Achievement Medal serving squad leader,2nd Platoon, Female Engagement Team, 2nd Marine Division (Forward) coordinated three Female Engagement teams led 85 missions, engaged 1900 local nationals 1300 engagements serving direct support 3rd Battalion, 2nd Marine Regiment March 2011 October 2011. Received A Navy Marine Corps Achievement Medal serving Maintenance Material Control Expeditor support 31st Marine Expeditionary Unit January 2009 July 2009 uncompromising work ethic, daily determination, unique skill liaison civilian military supply systems enabling VMA-211 fully support 31st MEU operations. Received Certificate Commendation serving Expeditionary Airfields Supply Warehouse Clerk Commanding Generals Inspection 2 August 2010 6 August 2010 superior leadership, organizational skills managerial abilities. Received Letter Appreciation volunteering teach, mentor, educate newly promoted Corporals within Marine Wing Support Squadron 271 Squadron's Non-Commissioned Officer Transition Course NCO Suicide Prevention. Education Specialized Training/ Certificates/ Licenses/ Permits Marine Aviation Supply School, USMC Lance Corporal Leadership Course, USMC Non-Commissioned Officers Leadership Course, USMC Sergeants Distance Education Program, USMC Staff Non-commissioned Officer Career Distance Education, USMC Naval Aviation Material Control Management, USMC Lean Six Sigma AirSpeed White Belt Course, USN Lean Six Sigma AirSpeed Yellow Belt Course, USN 24-Hour Hazardous Material Handler's Course, USMC Active Forklift License Willing travel relocate. Skills Air Force, Basic, Computer literate, delivery, directing, documentation, e-mail, Forklift, forms, frame, Inspection 2, inspecting, Inspection, Intel, inventory management, inventory, Leadership, Team Leader, logistics, managerial, meetings, mentor, Access, Excel, Office, Outlook, PowerPoint, Word, Navy, Naval, Network, organizational skills, Organizational, payroll, personnel, policies, procurement, receiving, Maintain records, Router, safety, scheduling, shipping, Six Sigma, staffing, strategic, supervisory, Trauma, unique Additional Information Possess valid DOD Secret Security Clearance. Willing travel relocate.",AVIATION
"PUBLIC RELATIONS OFFICER Executive Summary Highly talented professional ten years accounting supply operations acquired United States Navy, United States Army, corporate environments. Practiced sophisticated inventorymanagementprograms. Trilingual English, Wafi Igbo Global understanding world politics. Core Qualifications Operations management Staff development Inventory control Staff development Change management Compensation/benefits administration Policy/program development Compensation/benefits administration Policy/program development Cross-functional team management Staff training Staff training Professional Experience 01/2013 01/2015 Company Name Mentored, taught, trained advised Afghanistan National Police, National Interdiction Unit (NIU) Logistics personnel aspects developing organized effective logistics management systems accordance MOI's Logistics Policy. The NIU Ministry Interior's strike force illicit narcotics trafficking. Advised coordinated logistics support entire Sensitive Investigative Unit (SIU) National Interdiction Unit (NIU) Regional Law Enforcement Centers throughout Afghanistan located Kunduz, Jalalabad, Heart Kabul. The PAE Warehouse Kabul, Afghanistan responsible implementation Logistics matters accordance company's Statements Work (SOW). Additionally, also responsible development property accountability, issue, receipt, recovery property issued Afghanistan Logistics Officers Property Custodians. Trained, Advised Program's Warehouse, Sustainment, Property Book, Logistics Plans, Operations Contract personnel logistics matters affect accomplishment missions. Coordinated logistics sustainment emergency resupply missions 530 Afghanistan Counternarcotic elite police force 2 Regional Law Enforcement centers located Kunduz Herat. Coordinates quality assurance personnel ensure goods meet acceptable standard generates positive feedback clients. Hands working experience requirement gathering, reporting, documentation, process mapping, scheduling, planning, data analysis. 01/2006 01/2011 Company Name LogisticsSupervisorin support Global War On Terrorism (GWOT)ensuring acquisitions, shipping receiving materials vital missions Afghanistan, Africa Iraq expertise Bookkeeping, Accounting, Inventoryand Management United States Navy. Contracting Officer FederalGovernment purchase $500,000 Reviewed processed financial transactions timely basis, ensuring accuracy, completeness compliance policies, procedures regulatory requirements. Supervised organizedadministrative functions respect inspecting, locating, storing, safe keeping, issuing, preparing, shipping, rotating, materials return disposal supplies equipment related ground supply operations. Resource Advisor Department Defense.Managed tracked $3million allocated Navy Seabees. Procured construction materials support equipment Combined Joint Task Force Horn Africa sustain complete vital projects different parts African continent. Developed logistical spreadsheet track materials Combined Joint Special Operations Task Force Afghanistan support Village Stabilization Operations. Streamlined efficiency supply system resulting $2M reduction material equipment resale utilization Defense Reutilization Marketing Office. Facilitated movement US personnel convoy, construction materials, office supplies support equipment forward operating bases. 01/1996 01/2006 Public Relations Officer Company Name Utilized languageand knowledge local culturein leading team medical Professionals training Nigerian villagers health prevention techniques Humanitarian effort Employed conflict resolution techniques assuage resistance diffuse crisis situations Amongst contrasting ethnicities, customs, cultures Saved U.S Government $1M initiating diplomatic relations Afghani tribal leaders. Brokered vendoring arrangement procure updated tools materials complete construction projects awaiting supplies United States. Reduced project down-time six months one month, enabled continuous workflow provided win-win diplomatic relationship Afghan government United States. Education 2004 Bachelor Science Accounting Enugu State University Science Technology Accounting 1995 Bachelor Science Microbiology University Nigeria Nigeria Microbiology Interests Global War Terrorism Operation Iraq Freedom Reading Analyzing complex issues Playing Soccer Army Achievement Medal Affiliations ACTIVE SECRET CLEARANCE Moderate Risk Public Trust Additional Information AWARDS AND INTERESTS Global War Terrorism Operation Iraq Freedom Reading Analyzing complex issues Playing Soccer Army Achievement Medal Skills Accounting, acquisitions, Bookkeeping, Book, conflict resolution, clients, data analysis, documentation, financial, Government, inspecting, Law Enforcement, Listening, Logistics, logistics management, Marketing, materials, Office, win, Navy, personnel, Police, policies, quality assurance, receiving, reporting, requirement, scheduling, shipping, spreadsheet, Strategist, workflow",PUBLIC-RELATIONS
"CASHIER Career Overview Experienced Receptionist Personable enthusiastic Receptionist 15 years experience training, operations, customer service various positions, including reception. Detail-oriented professional skilled working independently diverse teams ensure results. Effective communicator comfortable people multicultural backgrounds demonstrated history establishing rapport leaders levels. Areas Expertise Customer Service Cash Management Order Processing Microsoft Office Electronic Medical Records Interpersonal Communications Training Instruction Nonprofit Case Management Medical Terminology Schedule Maintenance Multi-Line Reception Administrative Support Purchasing Procedures Vendor Negotiations Exam Room Preparation Work Experience Cashier January 2012 January 2013 Company Name － City State Greeted customers upon arrival responded inquiries product policy information. Calculated costs managed cash drawer before, during, shifts ensure accuracy. Answered 20 calls daily resolve customer concerns answer product questions. Issued credits, receipts, refunds customers maintained loyal clientele. Maintained cleanliness order around checkout areas. Assisted pricing stocking products, including special order coordination. Responded customer complaints resolve issues proactive helpful manner. Fitness Instructor Assistant January 2012 Company Name － City State Supported Recreational Sports team, including coordination programs activities. Ensured compliance departmental policies procedures. Collaborated Program Coordinator various projects. Facilitated instruction group exercise people ages skill levels. Promoted correct form, position, alignment aerobic dance courses. Case Manager January 2010 January 2011 Company Name － City State Collaborated Case Managers Chicago Family Health Center develop implement treatment plans high risk clients. Conducted individual intake assessments determine services served client advocate. Maintained developed resource files partnership social service community agencies. Implemented various therapeutic counseling methods ensure success progress. Provided care, checking vital signs changing sterile dressings. Performed clerical tasks, including reception data entry electronic medical records database. Monitored medication stock replace expired products. Purchasing Assistant January 2009 January 2010 Company Name － City State Placed orders organizational supplies according approved purchase order processes. Negotiated prices vendors bulk routine products. Conducted research potential new vendors meet business needs. Verified accuracy incoming orders, processed invoices, tracked missing documentation. Performed annual inventory assets, including identifying logging item. Served Switchboard Operator relief. Customer Service Clerk January 2008 Company Name － City State Prepared submissions underwriters, including communicating status updates issues. Purged files prepared inactive records storage offsite. Maintained monthly activity reports. Ensured exceptional quality customer service. Mapping Consultant/Assistant January 2005 January 2006 Company Name － City State Created statistical demographic maps clients based specifications needs. Trained supervised team seven interns. Collaborated clients ensure quality service. Mapping Assistant January 2005 January 2006 Company Name － City State Conducted research compiled data prepare demographic maps. Performed statistical information review Bronzeville commercial residential development. Managed general office tasks, including administrative support reception. Radiology Assistant January 1999 January 2002 Company Name － City State Supported physicians X-ray Technicians capturing processing films. Organized maintained patient field, complying confidentiality procedures. Assisted patient transfers ambulation. Fulfilled code card requests. Prepared operating hospital rooms adherence sanitation safety regulations. Office Manager/Dental Assistant January 1996 January 2000 Company Name － City State Managed office operations, including schedule maintenance, billing, accounting. Provided multi-line reception communicated patients, insurance providers, vendors. Assisted capture dental X-rays prepared examination room dental trays. Mixed compounds cleanings fillings. Maintained patient records Dentrix system updated treatment information. Educated patients proper dental hygiene follow care. Confirmed benefits patients specialists insurance providers. Educational Background Bachelor Arts Interdisciplinary Studies (Social Services) Northeastern Illinois University Interdisciplinary Studies (Social Services) Skills accounting, administrative support, benefits, billing, clerical, counseling, clientele, client, clients, customer service, data entry, database, documentation, general office, instruction, insurance, inventory, office, organizational, policies, pricing, processes, progress, quality, reception, research, safety, Switchboard Operator",FITNESS
"DRIVER/MANAGER Professional Summary 4 years total customer service physical labor. Great time management interpersonal skills. The perfect team player top line customer service. I'm looking fill position I sharpen skills work place, also contribute business help grow more. Experience Driver/Manager 06/2015 10/2015 Company Name City State Loading unloading truck warehouse assigned times, ensuring customers happy products, unloading individual contractors residents upon product delivery; built relationship better give customers best quality good well customer service. Further increased role within company, I would manage spoke route would deliver merchandise bicycle tricycle. I handpicked orders depending time frame quantity, loaded bikes tricycle depending distance well timeframe. Maintained. Dispatched cyclist ensure meet time schedules budget expenses. During deliveries end day I recorded deliveries, calculated late early drop offs, missing wrong orders, cyclist delivered order, also emailed day results Amazon managers warehouse managers. Personal Accountant 03/2008 12/2015 Company Name City State Gather organize patient billing data, inclusive demographics, insurance appointment needs. Manage front desk, inclusive answering calls, greeting logging patients system, confirming appointments necessary. Responsible open close, well safety procedures supporting facility requirements, disposal hazardous material, Filed Patient charts post examination logged appointments data base. Reviewed patient accounts, gave references doctors. Construction 12/2007 05/2008 Company Name City State Worked home renovations, business offices, Red Lion Hotel Convention center construction, backyards, licensed contractor different sites east side. Bellevue towers, offices, hotels, residential properties, state projects Portland, OR well). Prepped lead construction. Overshadowed professional contractor, traveled professional contractor. Education High School Diploma Graduated communications 2017 GPA: GPA: 3.3 GPA: 3.3 communications Attended Shoreline CC 2 years I obtained AA general studies, well courses Psychology Kinesiology. Interests Captain high school JUCO basketball team. Winning multiple team awards. Helped coach trained younger athletes maximize potential athletes, students, individuals. Competed Men's Basketball Shoreline CC; helped take team NWACC's. Competed Track Juanita High School senior year first time made districts. Participated BSU (black student union) Bellevue College. Where I helped plan, organize, execute meetings school activities pass knowledge help students become set be. Personal Information Very diverse individual coming multiracial house hold. With plans become successful individual later life. Working living future moment being. Respect, courtesy, communication important I feel three characteristic helped life far never hold back situation. Additional Information ACKNOWLEDGEMENT(S) AND ACCOMPLISHMEMTS Great Microsoft Office Skills Captain high school JUCO basketball team. Winning multiple team awards. Helped coach trained younger athletes maximize potential athletes, students, individuals. Competed Men's Basketball Shoreline CC; helped take team NWACC's. Competed Track Juanita High School senior year first time made districts. Participated BSU (black student union) Bellevue College. Where I helped plan, organize, execute meetings school activities pass knowledge help students become set be. Very diverse individual coming multiracial house hold. With plans become successful individual later life. Working living future moment being. Respect, courtesy, communication important I feel three characteristic helped life far never hold back situation. Skills billing, budget, charts, customer service, data base, delivery, frame, insurance, logging, Psychology, quality, renovations, safety",CONSTRUCTION
"RN STAFF NURSE Professional Experience RN Staff Nurse August 2008 April 2014 Company Name － City State Participate multidisciplinary plan care. Follow Best Practice Protocols, Evidence based practice well patient-centered team-based care. Identify barriers successful treatment share team. Monitor,measure report/document progress interventions outcomes. Timely effective communication newly implemented changes unit based methods practice. Accomplishments Management Aggressive Behavior (MOAB) house Certified Instructor, Patient Experience Champion, Shared Governance Chair Policy Procedure Committee, Oncology Certification, Implementation unit Bedside Report hourly rounding. Skills Used Therapeutic touch/communication, teach back communication,assessments, IV care, telemetry care, wound care including wound vacs, dressing changes. Age-based plan care. Excellent organizational skills. Collaborative working relationship unit team members well physicians, technicians, pharmacy, housekeeping ancillary team members. RN- Resident Care Manager July 2007 July 2008 Company Name － City State Responsibilities Care Management adult senior patient population. Knowledge care levels including SNF, ECF, ICF, ALF, rehab hospice. Attending participating care conferences. Development distribution expected outcomes interdisciplinary team. Assignment direction care provided licensed staff across 24 hour schedule. Reconciliation monthly MAR's. Disposal out-dated/discontinued medications. Development monitoring appropriate care plans, Accomplishments Created, communicated modeled unit Mission Statement. Developed effective teamwork model licensed staff caregivers. Skills Used Effective oral written communication organizational skills. Ability determine direct appropriate care. Ability navigate electronic medical records effectively utilize basic computer programs. Provide compassionate effective communication family members times crisis. RN Charge Nurse July 2000 June 2007 Company Name － City State Assessment acuity, asignment staff, Review charts, obtaining signing orders. Guidance/monitoring assistance team members balance work load throughout shift. Attend participate staff meetings hospital wide agendas. In Geriatric Assessment Center (GAC), I performed total body assessments including hearing, vision, labs Accomplishments Geriatric Resource Nurse (GRN) certification 2003-2008. Hospital based NICHE member. Pain Management Resource team member. Participant Evidence Based Practice implementation. Geriatric Assessment Center call RN. Note: During tenure Providence Milwaukie, I worked ECF/ICF/SNF unit, Med/Surg unit, Womens Health/Mother-Baby unit, Geriatric Assessment Center Emergency Dept. I charge nurse except GAC ED. Skills Used Open effective communication. Excellent organizational skills. Telemetry, IV, wound care, physical, mental emotional assessment. Appropriate effective care plans. Medication reconciliation monitoring therapeutic effectiveness. Administrative Assistant April 1990 April 1996 Company Name － City State Maintaining informational material application packets availability. Assisting applicants accurately complete provide information required form application completion. Compile information reports. Setting maintaining supervised bank accounts monthly. Reconcileing local office concentrated banking system. Servicing delinquent accounts, Prepares tax vouchers applicable. Weekly back computer files secure storage files. Education Training BSN Nursing 1 2007 Washington State University － City State Nursing ADN Nursing 1 2000 Clark College － City State Nursing AA General Studies 1 1987 Clark College － City State General Studies Medical Admin. Assistant Front/back office Med. Ass't. 1 1982 Western Business College － City State Personal Information I also worked role temporary position 1996-1997 fiscal year I worked nursing prerequisites. Skills balance, banking, basic, charts, oral, Basic computer skills, conferences, direction, Instructor, meetings, office, organizational skills, progress, Protocols, tax, teamwork, Telemetry, vision, written communication Additional Information Note: I also worked role temporary position 1996-1997 fiscal year I worked nursing prerequisites. Facebook LinkedIn Twitter Your resume visible anyone. Your contact details hidden employers contact via Indeed. Public Your resume visible anyone. Your phone number email address provided employers apply to. Your street address visible you. Private Your resume visible. Employers cannot find you. Delete resume About privacy Your phone number email address provided employers apply to. Your street address visible you. 2014 Indeed",AGRICULTURE
"ASSISTANT DIRECTOR OF FINANCE Professional Overview Skilled accounting professioanl Skill Highlights Budgeting forecasting Analytical skills Organizational skills Self-motivated professional Team leadership Hyperion Oracle CPA Professional Experience 05/2013 Current Assistant Director Finance Company Name － City State Assist oversight month end close Select Managed hotels Genpact team, including validation payroll journal areas. Review assist hotel General Managers preparation annual budgets. Manage relationship owner 10 managed hotels, including reporting, forecasting month end close related questions. Responsible monthly quarterly reconciliations. Main point contact Select Hotel Hyperion needs Assistant Directors Finance, Select RVPs, HSS team General Managers. Build reports tools help General Managers duties. Created reports roll data review Director Finance Assistant Directors Finance. Streamlined monthly Health Welfare journal entries booked Full Service hotels team oversees. Assisted preparation documents sale 50+ hotels. Provided feedback performed testing Phase I Phase II change financial systems. Participated training General Managers upon rollout new financial systems. 09/2010 05/2013 Planning Analysis Manager Company Name － City State Maintained updated Daily Revenue report Select Managed Franchised hotels. Created weekly monthly roll Smith Travel data North America Full Service Select Service hotels. Loaded monthly Full Service Select Service Franchise actuals data month end Hyperion. Reviewed financials month end Select Service Managed hotels. Prepared annual budget Full Service Select Service Franchise hotels. Assisted review preparation Select Service Managed hotel budgets. Converted data 22 acquired hotels formatted loaded systems. Provided support Select Operations teams: F&B, Rooms, Revenue Management, Sales. Created analytical reports Select Operations use. Prepared monthly/quarterly owner reporting packages. 06/2008 09/2010 Senior Analyst Company Name － City State Assisted preparation Corporate Management Review package. Prepared monthly Balance Sheet P&L analysis Lodging Segment Consolidations team. Assisted training sessions, data gathering, data input budget review corporate department heads Business Unit annual budget process. Reviewed Management Agreements new hotels identify possible financial impacts would need accounted for. Worked closely Corporate Accounting team manage close review monthly financials. Worked RVPs finalizing pre-opening budgets spend Full Service hotels. 01/2006 07/2008 Senior Consolidations Accountant Company Name － City State Consolidations contact person regional offices head operations EAME, ASPAC Latin America. Responsible coordination clean international entities' consolidations processes. Coordinate project setting twenty international entities' ledgers automatically feed Hyperion. Prepare various stand-alone financial statements related footnotes individual hotels companies. Assist preparation review quarterly year-end financial statements. 05/2003 01/2006 General Ledger Accountant Company Name － City State Responsible monthly billings Domestic hotels various expenses paid parent company. Reconcile outstanding unbilled balances coordinate appropriate individuals preparation hotel allocations expenses paid behalf. Complete monthly reconciliations wires various benefits accounts North America hotels well Corporate Office. Responsible allocating costs expenses departments affiliates benefit shared office functions Human Resources, Financial Systems Support, Dining Room Computer Information Systems departments. Accumulate data set cost allocation drivers department headcount department square footage allocate shared office functions' costs expenses. Education Jun. 2002 Bachelor Science Accounting DePaul University － City State Skills Balance Sheet analysis, Budgeting, Forecasting, Hyperion, Excel, PowerPoint, Word, Oracle",FINANCE
"PROJECT MANGER/LEAD SUPER Professional Summary Profile: A proven track record 21 years experience General Construction Project Manager. Across extensive career, directed organized multi-million dollar Construction projects renovations, optimized operations/profits full scale projects, overseen multi-trade Construction teams. I broad repertoire skills project management, estimating, planning, complex data profit analysis, resourcing, organizational networking/liaison, professional development, fieldwork supervision leadership. Project Management: Strong background professional versatility administration oversight complex integrated Construction projects. I directed Construction on-time on-budget variety different environments including power plants, government, healthcare, housing educational (schools/universities/dormitory) settings. Approaching projects holistically, punctually efficiently. Have knowledge skills needed guide projects per-Construction stage beyond. I meticulous adaptive, troubleshooting field issues design conflicts occur. Commercial Internal Relations Development: Articulate collaborative, I privilege open frequent communication means developing highly productive multi-trade teams. I able build maintain viable, trusting, relationships Construction team members (i.e. Construction workers, architects engineers) commercial/corporate third parties (i.e. Business owners government officials) based foundation mutual respect, clear communication skillful negotiation/counsel. Additionally, I team player mentors leads example. Seeking employment Construction Manger Skills Construction Estimating Management Procore Project Management Primavera Project Scheduling P2 Microsoft Word, Microsoft Excel, Microsoft Project Field Operations Inspections Troubleshooting/ Problem Solver Quality Control Inspection Team Building Leadership Project Coordination Development OSHA Regulation Project Safety Cost Profit Analysis Civil Engineering Project Planning Development Project supervision Work History Project Manger/Lead Super 09/2017 Current Company Name – City State · Spearheaded Construction completion $65 Million Honors Dollars Living Learning Community. This five-story, 153,670 SF. Urban infill building, Newark campus Rutgers University. Facility provides 391 beds students variety configurations including: double occupancy rooms, studios, one- two-bedroom apartments. It also includes classroom academic support spaces, 25,000 SF ground floor retail, 5-story, precast concrete, 74,000 SF parking garage 330 parking spaces · Preemptively planned work ahead secured subcontractor commitment period two weeks · Accounted precise allocation resources subcontractors always sufficient material, equipment manpower perform task · Secured necessary permits (e.g. Municipality permits, sidewalk closures utility permits) approvals shop drawings · Safely consciously maneuvered heavy equipment organized suitable accommodations around archaeological excavation progressing construction project work · When site logistic analysis revealed-need Overhead Crane accounted project plan budget. Utilized ingenuity resourcefulness adjust planning. I ultimately repurposed conventional, crawler, stage cranes stationed strategically designated locations carefully directed material delivery limited space courtyard adjacent city streets execute construction dorms garage · Developed routinely reviewed site conditions enhance project task performance, accessibility, completion timely fashion · Enhanced schedule improved worker safety, operation continuity, task sequentially making arrangements masons carpenter build shear wall ahead steel precast crane erection · Accelerated work Winter 2018 enclosing building tarp temporary heat allow interior construction continue prior arrival Exterior Island Building panels · Made provisions open bay loading material debris removal included scope subcontractor bid · Insured spray-on fireproofing steel completed prior installation exterior panel per fire rating specifications building · Updated Architect Engineer daily engage troubleshooting project design deficiencies · Methodically rotated divided trades safely Exterior Work including following installations: Electric Vaults sidewalk, Transformers, pulling cable, exterior stud framing, insulation dens glass, waterproofing exterior slabs, Exterior Brick, Exterior Aluminum storefront, demolition sidewalks sidewalks curb replacement Construction Project Manager 04/2016 08/2017 Company Name – City State Construction completion IPIC- Dobbs Ferry Cinemas valued 12 Million dollars-- including (8) Dine –in Theaters, Restaurant May 2016 June 2017 Construction completion Learning Experience valued 3 Million dollars Construction scheduled completion 5 Million dollar LA Fitness Center Union, NJ October 2017 Pr-construction Coordination development 20 Million dollar Meridian Housing Complex including (106) 4 story apartment units 2 story concrete Parking Garage Coordination Demolition site work concrete construction Parking Garage Obtained necessary utility construction permits project city Hackensack, NJ Collaborated P S E&G build transformer vaults electrical power Successfully implemented pile-lag well de-watering system necessary support excavation construction underground concrete structure parking garage Achieved maximum cost effectiveness providing value engineering construction means methods Managed construction schedules achieve adequate labor coverage projects Held construction progress regular status meetings project team Scheduled workforce needs superintendents allocated company resources meet project requirements Kept project schedule within budget serving project leader Executive Construction Project Manager 04/2014 04/2016 Company Name – City State Managed two projects. These were: Englewood Fire House Englewood, NJ, Edgeboro Maintenance Building East Brunswick, NJ. Both projects valued $15 Million combined Expedited process projects despite previous projected challenges start stay schedule Instituted hybrid de-watering dry gravel mat system allowed construction foundation Englewood Fire House water level Accelerated interior renovation process Edgeboro Maintenance Building utilizing machinery demolish interior masonry drywall partitions Directed roof replacement early project allow new construction Edgeboro Maintenance Building Bid obtained new work company valued 5 million dollars Construction Manager/Super 10/2013 04/2014 Company Name – City State Managed multiple projects liaising various government agencies Jersey City- Exterior Pedestrians Stair project Hanover Sewerage Authority Executed Construction (2) Sludge Detention Ponds NYC Park, Construction Faber Skate Park, Roger Morris Park Renovation Compensated steepness inaccessibility site terrain Jersey City Pedestrians Stair Project building temporary roads enable pile rig concrete truck access Utilized surveyor skilled masons build Faber Skate Park lieu hiring specialized skate builders order accommodate budget constraints Utilized shop in-house workforce replicate landmark project requirements Roger Morris Park Construction Manager/ Filed Super 01/2013 10/2013 Company Name – City State Directed Supervised construction operations non- profit organizations Brooklyn, NY. Led team 50 tradesmen renovate (150) Apartment units common areas (2) mid-rise buildings senior citizens. Facilitate operation advancing project (4) month behind schedule (1) month ahead schedule. Restructured organization, resourced needed material, revised planning working crew able work efficiently Estimated acquired (500) homes damaged storm sandy Construction Project Manager 06/2009 12/2012 Company Name – City State National Construction Company services clients within power, industrial, healthcare, gaming, educational sectors., Guided completion Rutgers's $40M-12 story Student Housing 3-Story Retail total 165,000 SF. Camden, NJ. Dorm houses 350 students 102 residential units Completed Dow Jones$ $4M Press Plant upgrade Maryland Georgia within budget on-time Effectively executed $100M underground infrastructure site work Astoria power plant pre-construction close-out Analyzed blueprints specifications facilitated procurement materials Identified monitored subcontractors vendors ensure compliance work scopes Prepared oversaw budgets schedules well performing regular spot inspections Avoided revenue loss scheduling issues company accelerating completion foundation several months, offsetting delay created problematic issuance building permit Championed difficult coordination fast-track self-performed excavation back-fill work, underground electric conduit, mechanical piping, auger-cast piling, massive concrete foundation Efficiently organized several crews complete tasks accelerated schedule, 2 shifts daily including weekends Optimized company's operations project's success troubleshooting numerous field issues design conflicts Construction Project Manager 07/2007 06/2009 Company Name – City State General contracting company serving clientele within diverse sectors education government Directed $75M project included new construction 3 buildings renovation 3 existing buildings Played critical role pre-construction coordination general construction mechanical/electrical trades Spearheaded coordination building general construction trades mechanical electrical trades Supervised staff 6 professional direct reports Led successful effort resolve issues complex prison security system vendor design architect, construction manager, owner; interfacing effectively parties clarify specifications minimize misunderstandings Took initiative collaborate coordinate closely project principals including owner, architect, engineer, field superintendent crews, subcontractors maintain steady progress control costs Scheduled workforce needs superintendents allocated company resources meet project requirements. Construction Project Manager 12/2004 07/2007 Company Name – City State Guided completion construction projects entire life cycles including scheduling, budget control, material acquisition, subcontractor oversight Troubleshot project designs conducted/monitored inspections Generated detailed project status reports documentation Spearheaded successful completion $65M 13-story student housing high-rise project UMDNJ Newark, New Jersey coordinating per-construction work various trades ensure commitment schedule, scope, duration Directed complex site operations UMDNJ housing project including coordinating 5-story parking garage filigree system reinforced concrete mechanical electrical trades Coordinated construction 9 stories girder slab structural steel hollow core precast concrete slabs reinforced concrete exterior prefab masonry, granite, cast stone panels high-rise housing parking garage Expedited company's completion $140M new demonstration school East Orange, New Jersey, including per-construction work field coordination underground piping, site work, foundations, structural steel, interior exterior masonry Collaborated project scheduler prepare schedule baseline logic, sequence, duration Senior Construction Project Cost Estimator 02/2001 12/2004 Company Name – City State Company specializes per-engineering buildings, architecture design, construction management Self-prepared project development conceptual estimates company clients interfaced effectively architects, engineers, project principals Strengthened company's operations profits impressive project design cost estimating, generating $60M+ additional revenue within 1 year Achieved company's 1st federal government project, obtaining $15M design-build per-engineered defense department building site work Gabreski Airport Long Island, New York Championed successful close-out assisted living seniors' project, facilitating release $1M retainage company Coordinated product installation scheduled experienced crews achieve project scopes work. Prepared material orders complete projects time within budget. Delivered comprehensive bid proposals [Type] projects gained client approval costs. Construction Project Manager 02/1999 02/2001 Company Name – City State General contracting company purchased Keyspan, large utility company, 2000 Oversaw large crews completion self-performed site work, concrete, masonry, structural steel, carpentry, electric, plumbing, HVAC Communicated organized architects engineers resolve design field issues Directed 2 projects State University Construction Fund valued $20M, supervising 4 professional direct reports interfacing effectively state university representatives facilitate meetings, payments, field issue resolution, quality controls, schedule updates Education Associate Science Civil Engineering Technology 1985 New York City Technical College City Bachelor Applied Arts And Science Structural Engineering 08/1990 NJ IT Institute Technology City Continued education civil structural engineering Bachelor Applied Arts And Science Civil Engineering 08/1980 Faculty Engineering Alexandria University City Continued educations Civil engineering Accomplishments Documented resolved close-out Racanelli Construction led release $(1) one million dollar Increased Racanelli construction revenue $(60) Million dollar (1) one year Led team's design build architect-engineers subcontractor project award successful profitable completion (15) fifteen Million Dollar Project Racanelli construction. Supervised team (6) professional $(75) seventy five Million dollar led successful completion Patracca sons Took -on Failing $(12) Million Dollar new fire house project led successful completion increased revenue $(1) one Million Dollar Took charge company operation (10) employees increased company revenue $(6) Million within 3Month Dobtol Construction. Took -on Failing operation built team (50) tradesmen renovate (150) apartments led successful completion non profit organization Certifications OSHA -62 Hour Site Safety Supervisor includes: •30 – Hour OSHA Construction Safety Health Certificate •8 Hour Site Safety Manager Refresher/ Chapter 33 Certificate •8 Hour NYC DOB SST: Fall Prevention Training •4 HR -NY DOB SST- Supported Scaffold User Refresher Training •8 HR- OSHA Prescribed SST Courses Bundle •4 HR- OSHA SST Elective Certified Soil Inspector. working NYCDOB superintendent licensee. Skills Construction Estimating Management Procore Project Management Primavera Project Scheduling P2 Microsoft Word, Microsoft Excel, Microsoft Project Field Operations Inspections Troubleshooting/ Problem Solver Quality Control Inspection Team Building Leadership Project Coordination Development OSHA Regulation Project Safety Cost Profit Analysis Civil Engineering Project Planning Development Project supervision Work History Project Manger/Lead Super 09/2017 Current Company Name – City State · Spearheaded Construction completion $65 Million Honors Dollars Living Learning Community. This five-story, 153,670 SF. Urban infill building, Newark campus Rutgers University. Facility provides 391 beds students variety configurations including: double occupancy rooms, studios, one- two-bedroom apartments. It also includes classroom academic support spaces, 25,000 SF ground floor retail, 5-story, precast concrete, 74,000 SF parking garage 330 parking spaces · Preemptively planned work ahead secured subcontractor commitment period two weeks · Accounted precise allocation resources subcontractors always sufficient material, equipment manpower perform task · Secured necessary permits (e.g. Municipality permits, sidewalk closures utility permits) approvals shop drawings · Safely consciously maneuvered heavy equipment organized suitable accommodations around archaeological excavation progressing construction project work · When site logistic analysis revealed-need Overhead Crane accounted project plan budget. Utilized ingenuity resourcefulness adjust planning. I ultimately repurposed conventional, crawler, stage cranes stationed strategically designated locations carefully directed material delivery limited space courtyard adjacent city streets execute construction dorms garage · Developed routinely reviewed site conditions enhance project task performance, accessibility, completion timely fashion · Enhanced schedule improved worker safety, operation continuity, task sequentially making arrangements masons carpenter build shear wall ahead steel precast crane erection · Accelerated work Winter 2018 enclosing building tarp temporary heat allow interior construction continue prior arrival Exterior Island Building panels · Made provisions open bay loading material debris removal included scope subcontractor bid · Insured spray-on fireproofing steel completed prior installation exterior panel per fire rating specifications building · Updated Architect Engineer daily engage troubleshooting project design deficiencies · Methodically rotated divided trades safely Exterior Work including following installations: Electric Vaults sidewalk, Transformers, pulling cable, exterior stud framing, insulation dens glass, waterproofing exterior slabs, Exterior Brick, Exterior Aluminum storefront, demolition sidewalks sidewalks curb replacement Construction Project Manager 04/2016 08/2017 Company Name – City State Construction completion IPIC- Dobbs Ferry Cinemas valued 12 Million dollars-- including (8) Dine –in Theaters, Restaurant May 2016 June 2017 Construction completion Learning Experience valued 3 Million dollars Construction scheduled completion 5 Million dollar LA Fitness Center Union, NJ October 2017 Pr-construction Coordination development 20 Million dollar Meridian Housing Complex including (106) 4 story apartment units 2 story concrete Parking Garage Coordination Demolition site work concrete construction Parking Garage Obtained necessary utility construction permits project city Hackensack, NJ Collaborated P S E&G build transformer vaults electrical power Successfully implemented pile-lag well de-watering system necessary support excavation construction underground concrete structure parking garage Achieved maximum cost effectiveness providing value engineering construction means methods Managed construction schedules achieve adequate labor coverage projects Held construction progress regular status meetings project team Scheduled workforce needs superintendents allocated company resources meet project requirements Kept project schedule within budget serving project leader Executive Construction Project Manager 04/2014 04/2016 Company Name – City State Managed two projects. These were: Englewood Fire House Englewood, NJ, Edgeboro Maintenance Building East Brunswick, NJ. Both projects valued $15 Million combined Expedited process projects despite previous projected challenges start stay schedule Instituted hybrid de-watering dry gravel mat system allowed construction foundation Englewood Fire House water level Accelerated interior renovation process Edgeboro Maintenance Building utilizing machinery demolish interior masonry drywall partitions Directed roof replacement early project allow new construction Edgeboro Maintenance Building Bid obtained new work company valued 5 million dollars Construction Manager/Super 10/2013 04/2014 Company Name – City State Managed multiple projects liaising various government agencies Jersey City- Exterior Pedestrians Stair project Hanover Sewerage Authority Executed Construction (2) Sludge Detention Ponds NYC Park, Construction Faber Skate Park, Roger Morris Park Renovation Compensated steepness inaccessibility site terrain Jersey City Pedestrians Stair Project building temporary roads enable pile rig concrete truck access Utilized surveyor skilled masons build Faber Skate Park lieu hiring specialized skate builders order accommodate budget constraints Utilized shop in-house workforce replicate landmark project requirements Roger Morris Park Construction Manager/ Filed Super 01/2013 10/2013 Company Name – City State Directed Supervised construction operations non- profit organizations Brooklyn, NY. Led team 50 tradesmen renovate (150) Apartment units common areas (2) mid-rise buildings senior citizens. Facilitate operation advancing project (4) month behind schedule (1) month ahead schedule. Restructured organization, resourced needed material, revised planning working crew able work efficiently Estimated acquired (500) homes damaged storm sandy Construction Project Manager 06/2009 12/2012 Company Name – City State National Construction Company services clients within power, industrial, healthcare, gaming, educational sectors., Guided completion Rutgers's $40M-12 story Student Housing 3-Story Retail total 165,000 SF. Camden, NJ. Dorm houses 350 students 102 residential units Completed Dow Jones$ $4M Press Plant upgrade Maryland Georgia within budget on-time Effectively executed $100M underground infrastructure site work Astoria power plant pre-construction close-out Analyzed blueprints specifications facilitated procurement materials Identified monitored subcontractors vendors ensure compliance work scopes Prepared oversaw budgets schedules well performing regular spot inspections Avoided revenue loss scheduling issues company accelerating completion foundation several months, offsetting delay created problematic issuance building permit Championed difficult coordination fast-track self-performed excavation back-fill work, underground electric conduit, mechanical piping, auger-cast piling, massive concrete foundation Efficiently organized several crews complete tasks accelerated schedule, 2 shifts daily including weekends Optimized company's operations project's success troubleshooting numerous field issues design conflicts Construction Project Manager 07/2007 06/2009 Company Name – City State General contracting company serving clientele within diverse sectors education government Directed $75M project included new construction 3 buildings renovation 3 existing buildings Played critical role pre-construction coordination general construction mechanical/electrical trades Spearheaded coordination building general construction trades mechanical electrical trades Supervised staff 6 professional direct reports Led successful effort resolve issues complex prison security system vendor design architect, construction manager, owner; interfacing effectively parties clarify specifications minimize misunderstandings Took initiative collaborate coordinate closely project principals including owner, architect, engineer, field superintendent crews, subcontractors maintain steady progress control costs Scheduled workforce needs superintendents allocated company resources meet project requirements. Construction Project Manager 12/2004 07/2007 Company Name – City State Guided completion construction projects entire life cycles including scheduling, budget control, material acquisition, subcontractor oversight Troubleshot project designs conducted/monitored inspections Generated detailed project status reports documentation Spearheaded successful completion $65M 13-story student housing high-rise project UMDNJ Newark, New Jersey coordinating per-construction work various trades ensure commitment schedule, scope, duration Directed complex site operations UMDNJ housing project including coordinating 5-story parking garage filigree system reinforced concrete mechanical electrical trades Coordinated construction 9 stories girder slab structural steel hollow core precast concrete slabs reinforced concrete exterior prefab masonry, granite, cast stone panels high-rise housing parking garage Expedited company's completion $140M new demonstration school East Orange, New Jersey, including per-construction work field coordination underground piping, site work, foundations, structural steel, interior exterior masonry Collaborated project scheduler prepare schedule baseline logic, sequence, duration Senior Construction Project Cost Estimator 02/2001 12/2004 Company Name – City State Company specializes per-engineering buildings, architecture design, construction management Self-prepared project development conceptual estimates company clients interfaced effectively architects, engineers, project principals Strengthened company's operations profits impressive project design cost estimating, generating $60M+ additional revenue within 1 year Achieved company's 1st federal government project, obtaining $15M design-build per-engineered defense department building site work Gabreski Airport Long Island, New York Championed successful close-out assisted living seniors' project, facilitating release $1M retainage company Coordinated product installation scheduled experienced crews achieve project scopes work. Prepared material orders complete projects time within budget. Delivered comprehensive bid proposals [Type] projects gained client approval costs. Construction Project Manager 02/1999 02/2001 Company Name – City State General contracting company purchased Keyspan, large utility company, 2000 Oversaw large crews completion self-performed site work, concrete, masonry, structural steel, carpentry, electric, plumbing, HVAC Communicated organized architects engineers resolve design field issues Directed 2 projects State University Construction Fund valued $20M, supervising 4 professional direct reports interfacing effectively state university representatives facilitate meetings, payments, field issue resolution, quality controls, schedule updates",CONSTRUCTION
"ENGINEERING MANAGER Professional Summary Electrical Engineer 20+ years experience semiconductors microlithography strong project management background. Scope work required extensive background equipment engineering maintenance process sustaining. Utilized experience cross-function activities engineering, production support organization completion start-up semiconductor factory construction equipment's. Outstanding communication skills task-milestone reports provided senior level management clear forecast project completion. With additional experience application marketing engineering, led team business development managers R&D engineer grow DUV business DOW chemical's globally 300k 20 million 3 years. Management skills Excellent leadership skills cross-functional, team-based environment, multi cultural, ability effectively communicate, influence motivate levels organization. Strong understanding financial measurements goals directly correlated implementation plans. Proven ability analyze statistics trend data measured outcomes Dedicated Operations Manager demonstrating effective leadership aspects job. Excels cutting costs streamlining operations. Tech-savvy Project Manager versed aspects project management inception completion. Excels recruiting talent acquisition, well process reengineering improvement. Skilled Operation Manager solid experience managing levels multiple projects including budgeting administration. Skills Exceptional interpersonal communication Effective leader Budget development Budget development Staff training/development Consistently meet goals Efficient multi-tasker Deadline-oriented Work History Engineering Manager 01/2000 Current Company Name – City State Manage performance facilitating development direct report Encourage team member engagement setting challenging goals communicating line sight Partnering global counterparts process. Transfer technology issues industry direction Managing Projects ensure deliverable completed within required constraints (schedule, cost, resources,etc) Partnering equipment process counterparts, purchasing, facilities contractors vendors buy, install release equipment) Maintain flawless execution area module on-going coaching junior Senior engineers, equipment specialists, technicians operations, process equipment Plan improves standardized production method objectives achieve safety, quality, delivery cost targets. Successfully navigate cross-site cross functional teams high priority initiative leveraging effective leadership tactics managing key relationship building strong teams achieve impactful results Designed effective Quality system visual management tool used QSM identify resolve potential ISO9000 findings prior certificate audits Chaired multi-site mission based team integration, process quality Engineers developed containment strategy undetectable process defects alleviate major escape reliability concern Assure proper staffing, development staff, training employee involvement, appropriate areas. Lead plant continue improvement activities quality, service price customers. Troubleshoots develops countermeasures problems quality productivity employee relations using root-cause problem solving methods Assure safe practices maintenance proper conditions review practice procedures leads activity lean manufacturing Continuously works ensure customer satisfaction targets achieved. Responsible environmental reporting compliance. Formulate manage development implementation goals, objective, policies procedure related Quality Management system. Assure effective operation document control system maintenance relevant records, including efficient execution change orders change control Monitor supplier's quality performance manage problem solving activities. Evaluate disposition discrepant material conjunction material management, engineering operations Manage internal customer/supplier ISO audits, including closing finding, creating audit finding reports determine proper corrective preventative actions. Manage ensure internal external non-conforming reports address timely basis. Utilize develop metrics provide insight performance Quality System, present report finding make recommendations improvement outcomes. Monitor expenses relating site operations ensure remains budget limits. Ensure Staff fully conversant safety matters procedures arising site operations comply EHS standards. Ensure preventive maintenance laid equipment manufactures adhered staff Professionally manages, guides leads site staff ensure outstanding levels customer services maintained times Communicates individual group performance targets monitors achievement better site performance. Support department implementation improvements programs Ensure capturing actual cost line implementation costing models periodic basis. Assist identifying cost elements part cost management team. Consolidates inputs received corporate departments business units present company level budgets, plans rolling forecast. Assist implementation approved costing model respective lines business/products Group perspective Collate actual cost line implemented costing models periodic basis. Develop edit maintenance, operating process spec/procedures Lead team Engineers transfer products development manufactures Develop process parameters new products Lead equipment specialist engineers equipment qualification upgrades Lead equipment Engineers technicians specialist maintain equipment metrics utilization, availability, cycle time equal goal (90% availability) Leads improvement projects cost reduction, labor reduction, operation, yield improvements, OEE improvements waste reduction Derive lead equipment projects higher throughput, lower chemical cost, part consumption, maintenance time. Lead equipment specialist team monthly basic review pass maintenance trouble shooting performance identify gaps techniques optimizations made Apply lean manufacturing principles identify gaps operation maintenance standard procedures make improvements. Collaborate quality reliability, integration engineers, Intel Virtual Factories Oregon Arizona global projects, excursion investigation provide technical supports solutions. Collaborate Intel Virtual Facilities Oregon Arizona equipment process upgrades. Performs statistical analysis JMP SPC charts monitor process, equipment performance, identify potential issues proactive actions taken. Collaborate automation engineers improve operations tool utilizations applying lean manufacturing methods. Responsible ensuring manufacturing, operation supply chain management processes capable meeting quality, cost delivery requirements according company objectives, strengthen company values better serve customers. Responsible procurement, inventory, production planning, manufacturing, lean manufacturing machine maintenance. Responsible strategy, design implementation lean continuous improvement activities. Strengthened company's business leading implementation Chemical consumbtion. Hired trained 20 memebrs staff. Implemented innovative programs increase employee loyalty reduce turnover. Developed rolled new policies. Application Marketing Engineer 01/1989 06/2000 Company Name – City State Collaborated R&D Marketing develop products meet customer requirements new business opportunities Coordinated lead production trials new modified products. Supervise Pilot scale trials appropriate Drafted internal customer specs developed products Assisted Quality Assurance evaluating resolving unusual, non-routine customer complaints Provided technical assistance Manufacturing concerning unusual, non-routine situations collaborated Purchasing Manufacturing evaluation new sources raw materials, products Evaluate competitive products needed Lead Engineer Engineering Production Team customer samples Set-up, directed, trouble shotted batches new formulations customer samples (non-routine) Mentored engineers respect routine batch set-up Trouble shotted solved issues batch manufacture Assessed process capability Led R&D engineering production team hand offs Redefined system recording samples results routine part sample manufacturing Created part numbers, Bill Materials, Productions version, Quality Management forms, Material Masters new products Independently designed performed laboratory experiments using statistically driven design experiment Assisted makeup testing XP formulations Responsible performing accelerated aging testing new formulations establish product shelf life Implemented design experiments analyze experimental data using JMP statistical software Assisted R&D Managements allocation resources across development projects authorized Performance Materials Strategy Team. Researched formulated LIP silver, Electroless Nickel, Electrolytic Copper, various metals Created Sales strategies tune market potential information backed market research Prepared Sales Plans Each Customer Coordinate Business Development Team regarding new product launch new target customer Responsible defining scheduling delivery high quality output line business requirements customer priorities Managed Product Management documentation generated technical information together data package marketing new products. Additional Information Nationality: US Citizen Education B.S Management information system 1991 WORCESTER STATE University, MASS GPA: GPA: 3.1 Management information system GPA: 3.1 B.S Electrical engineering technology 5 1987 CENTRAL NEW ENGLAND COLLEGE State GPA: GPA: 2.89 Electrical engineering technology GPA: 2.89 Dale Carnegie: Effective Speaking Human Relation, 1995. Skills BASIC, COBOL, FORTRAN, PASCAL, Prolith (Modeling), Power Point, Word, Excel Lotus Notes,Statistical Analysis: JMP, DOE (design experiment), PCS, SPC++, six sigma, data view, Crystal ball",ENGINEERING
"REALTOR Professional Summary Motivated real estate professional 16 years experience. Versed aspects real estate, time management, negotiation, conflict resolution, property management, asset portfolio management administrative functions. Core Qualifications UT Real Estate License Accredited Buyer Representative REO Foreclosures Traditional Real Estate Short Sales Asset Management Title Escrow Leadership Conflict Management Negotiation Experience 10/1999 Current Realtor Company Name － City State Manage entire process selling real estate. Minimized losses foreclosures analysis, management, marketing liquidation real estate owned properties clients investors. Evaluated economics property (including BPO appraisal analysis) month-end figures best marketing disposition plans. Prepare listings, sales contracts, counter-offers negotiation banks Negotiated seller's deficiencies waived financial institutions other's vested monetary interest property. Provided marketing direction brokers monitored performance outside agents. Evaluate preforeclosure BPOs appraisals assist bidding buydown analysis. Communicate clients understand property needs preferences. Negotiate contracts behalf clients. Ensure legal formalities completed prior closing dates 04/2014 12/2015 In-House Realtor Company Name － City State Buyer's Agent Restore Utah Successfully negotiated closed 55 MLS transactions one year contract. Identified long term value properties. Prepared documents representation contracts, purchase contracts estimated settlement statements. Evaluated properties, established values, developed marketing strategies maximized sales proceeds reduce marketing time. Monitored multiple databases keep track company inventory. 07/2007 06/2011 Sr. REO Asset Manager Company Name － City State Effectively managed marketing REO assets according specific time lines focusing lowering loss severity. Monitored eviction process negotiated cash-for-keys occupants. Evaluated properties, established values, developed marketing strategies maximized sales proceeds reduce marketing time. Supervised brokers ensure properties marketed according client standards. Managed third party vendors obtained bids, overseeing repairs maintaining properties. Negotiated contracts based best interests clients. Met monthly quarterly sales goals. 02/2005 08/2006 Tax Research Analyst Company Name － City State Produced tax reports builders title companies. Extensive file management maintenance. Performed tax research including research 1915 1972 Act Bonds including Mello-Roos tax assessments state California Delivered tax reports time per clients customer time constraints. 05/2003 11/2003 Licensed Title Escrow Officer Company Name － City State Actively communicated assisted realtors, mortgage bankers, loan officers real estate transactions types. Maintained connections sellers buyers, financial institutions, homeowner's associations institutions vested interest properties. Prorated fees real property taxes, per contract, prepared settlement statements loan documents. Reviewed documents ensuring conditions legal requirements fulfilled. Coordinated in-house outside closings. 08/1999 05/2003 Realtor BPO Specialist Accredited Buyer's Specialist Company Name － City State Negotiated, facilitated managed real estate transactions. Followed prospective buyers regarding incentives builder new developments surrounding area. Developed maintained list properties suited different needs budgets. Managed contracts, negotiations aspects sales finalize purchases exceed customer expectations. Negotiated contracts behalf clients. Guided clients beginning end home buying process choosing right property. Extensive file management document imaging. Performed property evaluations banks, relocation asset management companies. Education 2003 Escrow License Title Escrow DW Moore － City State 1999 Real Estate License Real Estate Stringham Real Estate School － City State Professional Affiliations National Association Realtors Utah Association Realtors Skills Asset Management, Administrative, Client Relations, Computer Proficient, Conflict Management, Contract Negotiation, Digital Photography, File Management, Marketing, Microsoft Office, Organizational Skills, Problem Solving, Property Management, Real Estate Tax Research, Sales Software: Sales Force, Social Media",BPO
"LANDSCAPER Accomplishments FMC Level I Certification Adventis Nov '16 Built three-statement, fully circular properly formatted financial model scratch 90 minutes Developed understanding key concepts financial modeling, accounting, corporate finance. Miami University Investment Banking Club Feb '17-Present. Learn practice valuation techniques financial modeling; discuss latest financial news. Discuss proper interviewing skills gain insight experienced investment bankers. Miami University Asset Management Club Oct. 16-Present. Contribute management portfolio worth $60,000 equities. Create present stock pitches, listen provide input pitches members. Stock Investment Competition Sep '15-Nov '15. Earned first place thirty-four teams across five Dayton-area high schools. Competed The University Dayton; 50% score based presentation, 50% based portfolio. Earned 14% $100,000 six-week period. Experience Landscaper 05/2017 Current Company Name City State landscape employee managing 200 properties, commercial residential. Received landscape hardscape training education; provided training new employees. Delivery Driver 05/2016 08/2016 Company Name City State Delivered local homes businesses worked within café keeping various daily tasks. Intern 05/2015 08/2016 Company Name City State Internship Dayton area life health insurance office, performing tactical activities agents. Pursuing life health insurance license. Pro Shop Crew Member 06/2013 08/2015 Company Name City State Managed various daily duties; caddy members, cart range management, train new employees. Education Training BSBA Finance Economics May Miami University City State Finance 3.55 Economics June 2016 Chaminade Julienne Catholic High School City State National Honor Society, Scholar Athlete: Four Years 4.0 Interests Varsity Soccer Aug '12-Oct '16 *Senior captain, All-Area, All-Conference, All-State, academic awards; four-year starter Skills insurance, managing, office Additional Information Varsity Soccer Aug '12-Oct '16 *Senior captain, All-Area, All-Conference, All-State, academic awards; four-year starter",ADVOCATE
"ADMINISTRATIVE ASSISTANT Career Overview Highly focused results-oriented professional works sense urgency anticipate needs senior-level executives. Thrives fast paced, dynamic environment supporting confidential, complex, deadline-driven operations. Customer-oriented computer-savvy. Skill Highlights Microsoft Office proficiency Excel spreadsheets Meticulous attention detail Travel administration Strong problem solver Customer service-oriented Meeting planning Professional mature Professional Experience Administrative Assistant Jan 1996 Oct 1997 Company Name － City State Administrative Assistant President/CEO statewide mental health organization. Collaborated doctors, therapists, administrators originate monthly billing reports involving corporate accounts nursing facilities state-funded mental health facilities. Responsible accounts payable/accounts receivable includes medical billing/processing President/CEO's private patients month end financial closing process. Responsible medical transcription approximately 10 doctors therapists. Multi-Media/Graphic Arts Secretary Oct 1997 May 2008 Company Name － City State Assist Senior Pastor developing marketing programs realizing 6% increase attendance previous year. This includes designing/creation/printing promotional work including in-house direct mailings, weekly church program activities, programs, information more, weekly PowerPoint presentations. Assisted implementation new website realizing 7% increase attendance web management including designing/creating logos, pictures, articles, e-marketing special events weekly activities managing/maintaining staff email accounts church correspondence, including mass e-marketing efforts. Created weekly monthly financial reports used assist Financial Secretary preparing monthly/quarterly/year-end financials. Point Sale Manager Jan 1989 Dec 1995 Company Name － City State Reported directly store owner providing retail pricing in-house promotional work entire store. This included Direct Store Delivery invoicing, preparing annual profit reports working directly account representatives various food companies. Senior Secretary Jun 2008 Dec 2009 Company Name － City State Provide secretarial administrative support functions various members Retail Leadership Team support staff efficient effective manner. Responsible document preparation creating presentations Excel spreadsheets organized timely manner, SAP reports, daily financial reports, necessary materials meetings. Support various Category Management initiatives maintaining Tire Book In-Stock Report, Retail's interim point-of-sale Excel based program. This includes daily maintenance analytics utilizing Access databases interfaced Excel. Maintain Tire Order Pad, tire replenishment process Retail including daily maintenance analytics utilizing Access databases interfaced Excel. Support various Marketing initiatives, including limited to, invoice processing, advertising proofing, distribution various reports, plant sale rebate processing, data collection reporting daily updating maintaining data Retail's intranet site (Pit Row). Assist annual DMR Conference: Planning coordinating cost effective conference, preparing presentations, assisting planning agenda, planning team building events, serving host point person 75+ attendees. Executive Secretary Dec 2009 Jan 2013 Company Name － City State Provide administrative professional support Vice President CIO HR Director, Global Finance IT along 10+ members Global Leadership Team support staff efficient effective manner. This includes coordinating maintaining schedules, meetings, travel arrangements, managing/submitting expense reports coordinating quarterly global leadership meetings. Also, serve back-up support Vice President Controllerand support staff. Support various Human Resources initiatives assisting preparation succession planning, assisting interview process, on-boarding process new hires transfers recording 175+ associates' attendance entering exceptions database system. Develop execute IT Intern Development Program serving Steering Committee Lead, includes recruiting, training on-going support interns development program associates, hiring managers mentors. Key actions include leading team selecting appropriate positions interns, selecting mentors students internships, recruiting top talent 5 target universities INROADS program. Responsible retaining talent intern program either returning interns development program associates. Established new program process creating maintaining 3 websites Steering Committee, Interns Hiring Managers. Support Global Infrastructure Services daily maintenance Project Tracker database including monitoring email, entering projects assignments within 2 days receipt maintaining resource information. Coordinate quarterly Global Communication Meetings, includes scheduling, preparation, assisting providing technical support Telecom Creative Services creation feedback survey. Multi-Media/Graphic Arts Secretary Oct 1997 May 2008 Company Name － City State Assist Senior Pastor developing marketing programs realizing 6% increase attendance previous year. This includes designing/creation/printing promotional work including in-house direct mailings, weekly church program activities, programs, information more, weekly PowerPoint presentations. Assisted implementation new website realizing 7% increase attendance web management including designing/creating logos, pictures, articles, e-marketing special events weekly activities managing/maintaining staff email accounts church correspondence, including mass e-marketing efforts. Created weekly monthly financial reports used assist Financial Secretary preparing monthly/quarterly/year-end financials. Executive Assistant Jan 2013 Current Company Name － City State Team Chief Human Resources Officer Senior Vice President, Global Sales Marketing, providing administrative professional support ensure effective, efficient confidential operations office Senior Vice President Human Resources office Global Sales Marketing minimum supervision. Provide HR generalist support key processes tasks associated Human Resources, includes executive compensation, succession planning, union relations, executive search, etc. Administrative support includes coordinating maintaining schedules, meetings, travel arrangements, managing/submitting expense reports coordinating quarterly global leadership meetings. Also, serve back-up support Senior Vice President, Global Communications. Administrative Assistant Jan 1996 Jan 1997 Company Name － City State Administrative Assistant President/CEO statewide mental health organization. Collaborated doctors, therapists, administrators originate monthly billing reports involving corporate accounts nursing facilities state-funded mental health facilities. Responsible accounts payable/accounts receivable includes medical billing/processing President/CEO's private patients month end financial closing process. Responsible medical transcription approximately 10 doctors therapists. Point Sale Manager Jan 1989 Jan 1995 Company Name － City State Reported directly store owner providing retail pricing in-house promotional work entire store. This included Direct Store Delivery invoicing, preparing annual profit reports working directly account representatives various food companies. Education Bachelor Science Organizational Management Human Resources 2016 Colorado Christian University Graduate Skills MSOffice: PowerPoint, Publisher, Word Excel Desktop Publishing Software: Photoshop,",ARTS
"DESIGNER Summary To get strong foothold career ladder best I more, company supports teamwork utilizes abilities employees. Highlights Excellent team working skills · Planning organizing events. · Creativity working. Time management skills. · Ability work pressure · Experienced communicating, interacting, building relationships people varying ethnic, religious, cultural backgrounds. Computer literate excellent typing skills. Fluency MS Office (Word, Excel, PowerPoint, Access) World Wide Web (web search). ·Good Communication skills. · Leadership skills. Experience Designer 02/2011 Company Name － City State Designing Jewelry collection brides show. Education 2009 American University Dubai － City UAE Bachelor Fine Arts Visual Communication Visual Communication 2005 Al-Ma'arifa Private School (High School Level) Business, Biology, Arabic, Religion, English, Food Nutrition, Arts, TOEFL Business, Biology, Arabic, Religion, English, Food Nutrition, Arts, TOEFL 2004 Rosary School (IGCSE) － City Subjects included English, Arabic, Biology, Physics, Chemistry, Business, Economics, Religion, Math, Arts Interests Painting, design, sports, fine dining, going friends, reading, movies. Languages English (fluent) Arabic (fluent) French (basic) Skills photo, Advertising, Arabic, artist, Arts, Art, Agency, basic, Good Communication skills, Computer literate, Creativity, database, Dec, Designing, Economics, English, Filling, French, LANGUAGES, Leadership skills, Math, Access, Excel, MS Office, PowerPoint, Word, organizing, paint, Physics, POS, Selling, Time management, typing skills, World Wide Web Additional Information",DESIGNER
"SENIOR ACCOUNTANT Professional Summary Detail-oriented Accountant 11 years effectively maintaining accurate accounting information large-scale financial organizations. Skills Strong communication skills ERP (Enterprise Resource Planning) software Certified Public Accountant (CPA) QuickBooks expert Superior attention detail Account reconciliation specialist MS Office Suite Budget analysis Self-motivated professional Advanced bookkeeping skills SAP expertise MS Office Suite Work History Senior Accountant 06/2011 Current Company Name – City State Management high level accounts including 280 endowment records totaling $85+ million private golf club account. Oversight includes general ledger account activity, gift agreements, schedules, reconciliation, wire transfers, journal entries, ongoing accurate analysis financial activity. Record monthly investment activity, including purchases, sales, interest, dividends, fees, well realized gains/losses unrealized gains/losses. Submit clear concise monthly revenue expense reports partnered government entity (Broward County Library), ensuring information precise complete. Assist annual year-end audit, interfacing auditors providing documentation/explanation needed. Preparation audited financial statements Broward County Library, including footnote preparation. Review reconcile NSU Museum Arts monthly financial statement senior management review. Record, verify, reconcile, weekly deposits parking garage revenue account. Reconcile cash advance account reduce outstanding items reviewing employee expense reports determine status account (refund versus reimbursement). Prepare detailed schedules reconciliations required NSU's Annual Institutional Cost Allocation, used budgeting fundraising goals. Preparation reconciliations, account analysis, materials required extensive month-end year-end closing processes. Analyzing reconciling payroll general ledger accounts well preparing month-end payroll accrual journal entry. Assist development coordination activities related multi-million dollar grants clinical trial contracts including contract review, determination account classification, analysis direct/indirect costs, process related journal entries. Respond management inquiries assist special projects administrative tasks. Created periodic reports comparing budgeted costs actual costs. Staff Accountant 12/2005 06/2011 Company Name – City State Accounting Clerk 12/2005 06/2011 Company Name – City State Accounting Clerk 01/2005 07/2012 Company Name – City State Prepared accurate complete monthly financial statements senior management, including preliminary work journal entries, analysis, reconciliations accurately close month-end periods. Processed bi-weekly payroll, including compilation input employee timesheets ADP, prepared payroll tax deposits, reconciled balances, performed month-end close. Coordinated bank statement review reconciliation multiple bank accounts. Supervised accounts payable function ensure correct account codes used expense items capitalization. Responsible accounts receivables including analyzing accounts contacting past due clients work payment plans. Managed fixed asset additions, deletions, transfers, modifications. Prepared, processed, submitted 1099s 1096s Federal Tax Forms reflecting accurate compilation summary employee/vendor data. Prepared daily monthly cash flow analysis, Annual Personal Property, well Sales Use Tax Returns senior management review. Education Master Accounting Financial Management 2012 Keller Graduate School Management DeVry University City State GPA: GPA: 3.91 GPA: 3.91 Master Business Administration 1 2011 Bachelor Science Technical Management Accounting 1 2010 Keller Graduate School Management DeVry University City State GPA: GPA: 3.96 magna cum laude GPA: 3.96 Technical Management magna cum laude Accounting DeVry University City State GPA: GPA: 3.79 GPA: 3.79 Skills Accounting, accounts payable, accounts receivables, accrual, administrative, ADP, Arts, budgeting, bi, cash flow, closing, concise, contracts, Certified Public Accountant, CPA, clients, documentation, senior management, financial, Financial Management, financial statements, Forms, fundraising, general ledger, government, grants, materials, Microsoft Office, Enterprise, Oracle, payroll, PeopleSoft, processes, QuickBooks, reconciling, Sales, SAP, Solomon, Tax, year-end",ACCOUNTANT
"REGIONAL RECRUITER Summary Motivated program management professional, problem-solver decision maker; specialized team leadership, resource coordination customer service, seeks re-enter workforce feet. Highlights Professional caregiver Extremely organized Program development Conflict resolutionDecision-making ability Team liaison Process improvements Strong written verbal communication skills Culturally-sensitive MS Office Business correspondence Project coordination Accomplishments Hands-on Human Resources Coordinator proven international/domestic operational, strategic, change management, compensation management background. Skilled organizational reviews, talent management, staffing, recruiting, expatriate management, managing diversity, advising influencing executive leadership organizational issues major business impact. Successfully posted, recruited, interviewed, hired hundreds personnel British government postings across world. Experience Regional Recruiter 10/2016 Current Company Name City State Carry full life-cycle recruitment process wide range positions include posting, sourcing, reviewing resumes screening candidates, making offers, following Manage relationships Posts delivering effective communication supports completion recruitment activities tasks Handle administrative related tasks including corresponding hiring managers candidates, record retention recruitments; maintaining applicant tracking system activities related open closing requisitions, entering complete accurate data reporting, relevant tasks Constantly evaluating area process efficiency identifying areas development guidance reporting feedback customers senior managers Ensure recruitments effectively meeting business needs completed following appropriate procedures meeting response time defined Service Level Agreements Partner Hiring Managers thorough understanding vacancy actions customisations required successful recruitment campaign Work line managers post open positions internally externally, coordinate candidate process including on-boarding Perform related duties required assigned. Healthcare Education Coordinator 08/2012 01/2014 Company Name City Principal point contact healthcare education queries citizens military United Kingdom serving across USA. Enrolled British employees families medical, dental prescription benefits plans, terminated plans conclusion employment duty. Ensured military United Kingdom based citizen's healthcare education claims checked authorized payment, adjusting necessary, negotiated discounts providers appropriate. Conducted scheduled healthcare education reviews updates British Defense Staff, created action plans development, submitted Healthcare Education Manager final approval. Precisely completed appropriate claims paperwork, documentation system entry. Thoroughly researched newly identified diagnoses and/or medical procedures expand skills knowledge. Meticulously identified rectified inconsistencies, deficiencies discrepancies medical documentation. Oracle Administration Officer 05/2010 09/2011 Company Name City Security Clearance obtained March, 2011. Responsible financial administration British Defense Staff Provided support Resource Manager (DI) primary focus Oracle 11i functional system administration tasks Controlled accounting periods monthly maintenance currency exchange rates Responsible compilation upload payment spreadsheets generated human resources. Oversaw travel, medical, personal claims; ensured Foreign Service compliance provided swift reimbursements. Lead Pre-Kindergarten Teacher 10/2009 05/2010 Company Name City State Devised implemented lesson plans twenty-eight four five-year old children, based distinctive cognitive guidelines set state institution. Interacted updated parents daily various advancements children handwriting, fine motor large motor development, Spanish language ASL skill development, knowledge new music, art history, computer skills. Worked interdisciplinary team members evaluate children's progress recommend appropriate learning plans. Addressed behavioral learning issues parents daycare management. Fostered reasoning problemsolving active exploration games activities. Monitored students' educational progress individual charts files. Gave one-on-one attention children maintaining overall focus entire group. Education Bachelor Arts Sociology May 2008 University Maryland City State Major Sociology, Minor Psychology 3.6 GPA Nursing school prerequisites Anatomy Physiology I II, Anatomy Physiology Lab I II, Microbiology Associate Science Nursing 2018 Baltimore County Community College City State Registered Nursing Program, Spring 2017 Languages Conversational Spanish speaking, Intermediate reading writing. Skills People skills: Strong interpersonal skills, enthusiastic people person, advanced problem-solving, great organizational skills, advanced time management capabilities. Quick learner, skilled ORACLE WCN databases, knowledge international business practices government structure. Official-sensitive security clearance obtained October, 2016.",HEALTHCARE
"CUSTOMER SERVICE REP 1 LEAD QUALITY ASSURANCE COACH ACCOUNT RELATIONSHIP SPECIALIST ONLINE BANKING Summary I career oriented individual wishes knowledge company, position, cross training possibilities, training progress company. I hard working ethical leader leads example never afraid ask clarity I fully understand something. Dynamic banking professional adept directing complex projects leading high performance teams complete key financial initiatives. Talented Sales Associate successful career history closing sales, increasing customer satisfaction mentoring junior sales professionals. Skilled Sales Associate 5-year track record success. Maintain professional calm demeanor pressure. Thrive high volume environments knowledge, composure interpersonal abilities keys success. Accomplishments I acknowledged first 6 months Board Directors Pillar Success company Account Retention New Account Acquisition. During first 6 months I shown compile 50.4% work load Outbound team 5 members. Experience Customer Service Rep 1 Lead, Quality Assurance Coach, Account Relationship Specialist, Online Banking Rep II June 2010 Current Company Name I started Customer Service Rep 3 worked way rep 2, Rep 1 changed Rep system 1234. When answered customer calls regards account balances, transaction review, disputes, wire transfers, statement request, Online banking issues, Western Unions, ETC. I went position QCD approximately 3 months. Where revamped QA turned QCD Quality Coaching Development. We teams made multiple Supervisors employees. Reviewed calls performance compliance procedures. Met person team monthly reviewed coached agents calls met Supervisor employees. After short leave absence I came back started rep 3 moved rep 4 Lead position. Where I answer Lead Supervisor calls, well manage floor Supervisor. I moved Outbound team I beginning team development. This Pilot program exceeded expectations opened division first 3 months instead 6 month allocated development. We started division created procedures, went along. This Sales position contacted customers new accounts ensure welcomed family, well fulfill individual financial needs. After first 6 months I acknowledged Board Directors Pillar Success company Account Retention New Account Acquisition. During first 6 months I shown compile 50.4% work load Outbound team 5 members. I continued Lead team sales first implementation new hires stayed top performer I left department. I went Online Team Rep II. I currently provide first line support Online manager. I monitor floor maintain order answer questions I designated Rep II day. Run credit cards account funding, assist account openings needed, communicate effectively agents floor interdepartmental interactions, review log mailings outgoing, send account denials, review log incoming documents, assist tasks get behind, handle log Supervisor chats, assist occasionally training employees. I assisted completing QA account opening procedures. Front Desk/ Fitness Advisor/ General Manager/ Operations Manager/ Regional Sales Manager January 2007 June 2010 Company Name I started Front desk staff $6.00 /hr first week. I moved Fitness Advisor front line sales. I worked job approximately 2 months I promoted Sales Manager. After weekly Sales meeting I provided agenda approximately 3 months. I moved another club asked work managing both. Working 60 80 hours week. I worked corporate deals Armed Forces Bank (my current employer), KU student gym access, Armed Forces Insurance, USD 453, USD 207, Douglas County Municipality, Leavenworth Municipality. Assisted training Sales, Operational Staff. Created Spreadsheets scheduling, inventory, training, corporate meetings. Worked Circle Influence maintain corporate partnerships, well networking new corporate partnerships community. Built client relationships acting liaison customer service sales teams. Consistently exceeded monthly sales quotas 25% pursuing leads expanding prospect list. Exceeded team sales goals 25% generating $168,000 monthly residual revenue course 3 years 6 months. Created sales contacts on- off-premise accounts. Acquired $7.86 million sales revenue 36 months. The clubs sold $27.8 million piece 3 months I left total 6 clubs. Developed competitive comparison tables Fitness Memberships, Personal Training pricing, fees, ratings, category product performance use account sales calls. Oversaw sales forecasting, goal setting performance reporting accounts. Spearheaded expansion development initiatives Leavenworth, Lawrence, Topeka locations. Led sales forecasting, market trend evaluation segment strategies. Presented innovative digital media marketing presentations executive decision makers. December 2002 December 2006 Company Name I basic cannon crew member, moved many jobs thecrew. I RTO Radio Transmission Operator, Gunner, Loader, Advance Party. I moved ranks reached Sergant 2 yrs 3 months. I trained Combat Life Saver, Eagle First Responder (Medical Courses), As well Air Assault Certified. I completed one tour Iraq Iraqui Freedom I turned 18 yrs old IRAQ. Education Certificate Professional Sales 2008 Professional Sales 1 － City State Certificate Business Administration 2013 San Joaquin Valley Community College － City State Skills Armed Forces, Banking,Quality Coaching, competitive, credit, Customer Service, financial, goal setting, inventory, team development, managing, market trend, marketing, meetings, networking, presentations, pricing, QA, Radio, reporting, Sales, sales forecasting, Sales Manager, scheduling, Spreadsheets, Supervisor",BANKING
"ENGINEERING BUSINESS UNIT LEADER Summary I seeking position within Maintenance/Engineering department. I completed Bachelor Science degree Engineering Technology concentration Computer Engineering minor Computer Science Middle Tennessee State University. I feel I great candidate employed technical role due education experience ArcelorMittal PepsiCo. Course work degree included instrumentation controls engineering economy, beneficial technical manufacturing positions overseeing capital spend. Instrumentation controls class work show design electrical, hydraulic pneumatic systems associated equipment work relation one another. Engineering Economy provided concepts OEE, supply chain, project cost effectiveness. I able use education gain experience ArcelorMittal Operations Technician. As Operations Technician, I responsible OEE automated weld cells. To ensure productivity, I reviewed faults PLC programming, Fanuc Robot programming, mechanically required problem solving abilities. I required understand CAD drawings wiring schematics troubleshoot install components line, one great analytical skills accomplish. In recent experience Frito Lay, I gained experience Project Engineer Maintenance/Engineering Business Unit Leader positions. The Project Engineer role required excellent verbal written communication skills. While holding position I worked extensively departments within facility requests improve safety, quality efficiencies. I technical point contact Frito Lay department leaders vendors/ integrators. This role required organization planning skills highest level projects implemented minimum distribution supply chain. I currently hold position Maintenance/Engineering Business Unit Leader. This role includes maintaining improving line OEE within limitation parts, labor capital budget. My team I review daily reports production supervisors solve issues ranging immediate daily fix prepping work next preventive maintenance schedule. I responsible developing skills 34 mechanics, two admins three shift supervisors providing feedback one one basis. Also, I responsible training mechanics ensure work performed safely OSHA standards ensure quality product produced Frito Federal/State Regulatory Laws. Frito Lay developed leadership skills requiring engage develop personnel meet KPIs. My college career MTSU, along vocation ArcelorMittal Frito Lay provided great experience. My experience would make great candidate position facility. Thank taking time look resume considering request. Sincerely, Aaron Lovely Engineering Maintenance manager, self-motivated, passionate individual excellent decision-making skills, seeking technical position within engineering team. Courses Engineering Technology degree require ability learn electrical mechanical systems. Successfully put education use expanded learning electrical mechanical field profession ArcelorMittal PepsiCo Frito Lay Division. Strengths include communication, team work, problem solving skills, leadership. Experience Engineering Business Unit Leader Jan 2015 Current Company Name － City State Increased OEE performance 13th rank 4th company developing crewing models using best practices computer management maintenance system. Managed yearly labor budget $3.1Million parts budget $2.4Million successfully achieved goal $1 better plan. Executed $1.2Million productivity projects automation, efficiency improvements headcount reductions. Project Engineer Jan 2013 Jan 2015 Company Name Managed yearly site capital budget $825 Thousand site projects asset improvements. Awarded Productivity award successfully installing five robot cells. Developed teamwork projects completed schedule. Operations Technician Jan 2011 Jan 2013 City State Contributed consistent line OEE 85%. Made safety solutions supported plant ""Zero time due injury YTD"". Awarded 86% possible bonus due meeting yearly KPIs. Education Training Bachelor Sciences Engineering Technology Computer Engineering Computer Science Middle Tennessee State University － City State Engineering Technology Computer Engineering Computer Science AutoCAD, Electrical Circuit Analysis, Programmable Logic Controllers, Electrical Mechanical Systems, Instrumentation Controls, Industrial Electricity, Engineering Economy, Visual Basics, C++, Technical Grammar Skills AutoCAD, C++, Visual Basics",ENGINEERING
"SALES ASSOCITE Professional Summary Dedicated motivated maintain customer satisfaction contribute company success. Skilled committed addressing customer concerns speed, accuracy professionalism. Customer Service Representative maintains high level professionalism, patience efficiency minimize customer dissatisfaction increase customer loyalty. Core Qualifications SAP Active Listening Skills Certified Forklift Operator Quick Learner Strategic thinker* Experience 10/2016 Current Sales Associte Company Name － City State Received processed cash credit payments in-store purchases. Placed special merchandise orders customers. Shared product knowledge customers making personal recommendations. Worked team member provide highest level service customers. Maintained friendly professional customer interactions. Helped customers apply store credit card Met incoming customers provided immediate assistance. Completed purchases cash, credit debit payment methods. Answered incoming telephone calls professional knowledgeable responses. ​ 03/2015 10/2016 Warehouse Company Name － City State Ambassador- help train new hires stow items Amazon standards Stower Put items shelves need put sold customers sent fulfillment center. Picker Pick items shelves shipped customers. Receive- take items boxes delivered place totes stowed shelves IOL Inventory Odd Locations I hunt items stowed wrong, brought wrong needs put stowers. Destroy- Trained log destroy items expired broken returned customer. Also donations given local organizations need. 10/2014 03/2015 Warehouse Company Name － City State Worked temporary agency inside Amazon LLC. Stower Put items shelves need put sold customers sent fulfillment centers. I also coach temporary agency 3 month I coached new hires peak season (Thanksgiving Christmas Holidays). I also give back feedback quality productivity also watch Stowers work see could better, trained barriers problems running working report back supervisor. 08/2014 09/2014 Customer Service Company Name － City State Call center Bank Of America Provided accurate appropriate information response customer inquiries. Addressed customer service inquiries timely accurate fashion. Deposit section, answer calls customer calls concerning banks accounts. Making transfers, balance inquires, travel flags, inquires customer has. 09/2013 08/2014 Courier Company Name － City State Pick deliver parts state wide trucks heavy machinery. 08/2012 08/2013 Barn Assistant Company Name － City State I worked foals two years old: keeping social, teaching manners, lead, stand, brushed, clipped helped adjust standing farrier vet care. There many things show horses must learn accept, begin show careers. I prepared horses, grooming braiding horse shows. I also transported horses vet, barns show grounds. 04/2011 07/2012 Cashier Company Name － City State Took phone orders shipped products customers. Assessed customer needs responded questions. Cleaned straightened work area. Operated cash register proficiency. Provided professional courteous service times. Greeted customers promptly responded questions. Counted balanced cashier drawers. 04/2008 06/2008 Cycle Counter Company Name － City State Used SAP preformed cycle counting inventory control. I fixed discrepancies I found daily counts SAP system. 03/2008 04/2011 Assistant Trainer Company Name － City State I helped train care AQHA horses show sale. I showed horses clients Florida, Georgia, North South Carolina AQHA shows. I transported horses vet, show grounds barns. I lived premises, responsible checking horses day night. 10/2000 12/2007 Procurement Associate Company Name － City State Equipment operator working compaction presses conveyor furnaces. Set new process supervision plant manager. Shipping receiving: Shipping clerk: Pulling inventory, packing shipping product customers per sales orders. Receiving clerk: Received shipments divisions, check packing lists, entered SAP placed inventory. Logistic Procurement: Used SAP software issue purchase orders manufacturing supplies. Issued manufacturing work orders, coordinating sales department. Placed orders product bought different divisions within corporation inventoried used manufacturing. 04/1998 10/2000 Kennel Worker Company Name － City State Conducted physical exams routine health care procedures. Managed shelter animals arranging adoption euthanasia confiscated animals. Adhered high standards safety, cleanliness professionalism. Assisted veterinarians examining animals. Restrained animals veterinary procedures. I worked two years kennel worker odd jobs. Evaluated animals brought control officers public. Education 1998 High School Diploma Lugoff Elgin High SChool － City State Skills agency, balance, Call center, cash register, cashier, coach, clients, customer service, cycle counting, Equipment operator, fashion, Forklift Operator, Inventory, Inventory control, Listening, machinery, Strong organizational skills, peak, Pick, Procurement, quality, Quick Learner, Receiving, safety, sales, SAP, Shipping, Strategic, supervisor, supervision, teaching, phone",SALES
"PULASKI COUNTY EXTENSION AGENT Professional Summary To plan, develop, implement sustain public health programs. Experience conducting needs assessments, training grant writing, budget management. Experience supervising program assistants paraprofessionals. Ability communicate orally, present written program materials. Compassionate community outreach health promotion. Core Strengths Low income populations Client engagement Nutrition background Health promotion Disease prevention Community health background Program evaluation Self-starter Program planning coordination Budgeting financial management Microsoft Office Suite Strong decision maker Supervisory skills Professional Experience Pulaski County Extension Agent October 2010 Current Company Name City State Deliver health nutrition programs Pulaski County residents, primarily within SNAP-Ed Program (Supplemental Nutrition Assistance Program Education) Conduct yearly needs assessment Pulaski County help determine SNAP eligible communities Utilize needs assessment data aid writing grants targeting SNAP eligible communities Establish partnerships local SNAP eligible agencies, schools-Coordinated School Health, communities, groups Understand federal guidelines Pulaski County SNAP grant funding Complete yearly forecast Pulaski County SNAP budget, manage record budget expenditures (materials, supplies, travel, printing, etc) throughout program year Conduct presentations trainings SNAP eligible participants Extension Get Fit (Physical Activity/Strength Training Program) participants Conduct health nutrition professional development training SNAP partners Supervise SNAP-Ed Program Assistants Paraprofessionals Submit monthly reports federal SNAP funding personnel Complete monthly AIMS (Arkansas Information Management System) Civil Rights Reporting Complete measurement, evaluation impact reporting SNAP-Ed Extension Get Fit Groups Serve various LR NLR school district committees community coalitions, alliances focusing eliminating childhood obesity, reducing teen pregnancy substance abuse, also promoting healthy living youth adult Pulaski County residents Promote healthy habits practices outreach materials presentations Program Technician April 2009 October 2010 Company Name City State I worked area food safety food preservation supervision Nutrition Specialist. Assisted prepared food safety food preservation presentations community members state Agents. Assisted prepared online in-class training materials Conducted needs assessments Conducted train trainer sessions Conducted AIMS reporting Assisted grant writing collaborating health agencies promote food safety Provided technical assistance Nutrition, Health Aging Specialist Developed monitored food safety food preservation web page U A website Developed monitored food safety food preservation SPOT Groups (online informational workgroups health nutrition Agents. Mississippi County Extension Agent July 2007 July 2008 Company Name City State I worked ""Eating Moving Life"" Dietary Intervention Program. Focused reducing risk hypertension, diabetes, nutrition related chronic diseases (ages 18 over) Planned implemented nutrition health programs residents Reported data state Extension staff Evaluated program participants Assisted EMFL nurses pre post health screenings participants Submitted weekly, monthly quarterly reports participant impact progress supervisor grant partners Completed monthly AIMS Civil Rights Reporting. Education Currently Pursing Nutrition Degree Present University Central Arkansas City State Didactic Program Dietetics Coursework Master Public Health Health Behavior Health Education May 2011 Fay W. Boozman College Public Health Little Rock, AR University Arkansas Medical Sciences Health Behavior Health Education Coursework May 2011 Fay W. Boozman College Public Health- Integration Capstone Project Little City State During Preceptorship Project (needs assessment literary review phase) I conducted focus groups regarding underutilization health education services community served Delta Area Health Education Center Phillips County Arkansas. The overarching goal utilize focus group data findings help Delta AHEC develop plan action quality/effective health education services delivery. The project developed Capstone Project I developed Services Promotion Plan help address, evaluate barriers health education services provided Delta AHEC, also help enhance community based participation minority residents. Bachelor Science Community Health Education May 2007 Dillard University Community Health Education During Preceptorship, I interned Dietitian Louisiana State Department Public Health. While attending meetings trainings focused health promotion, I able help implement public health programs throughout city. This opportunity allowed get first view different organizations collaborate meet health goals state. Qualifications •Experience program planning, implementation, impact, evaluation •Needs assessment experience training •Grant writing training skills •Capable supervising staff •Ability complete program reports display research data evaluators •Ability forecast monitor yearly program budget •PowerPoint Presentations •Microsoft Office Tools •Ability clearly communicate ideas effectively •Ability work effectively personnel, county leaders, general public •Physical mental ability effectively perform duties responsibilities related job, including long irregular hours work frequent travel",AGRICULTURE
"FINANCIAL ANALYST Highlights Microsoft Excel PowerPoint (intermediate), Capital IQ (intermediate), FactSet (intermediate), SNL (intermediate), Bloomberg (beginner/intermediate), SPSS (intermediate) Experience Company Name July 2015 Current Financial Analyst City State Support CEO corporate operating committee directly shaping implementing AIG's strategy global level Initiate, evaluate execute M&A deals innovation investments order enable AIG's inorganic growth Selected Transaction Experience Strategic Projects: 500 Million Divestiture Work senior management identify ~$208 million allocated versus direct expenses order make normalizing adjustments pretax operating income (PTOI) drive valuation price divested entity Craft marketing language organize flow confidential information memorandum order prepare company leadership management discussions potential buyers Manage virtual data room, track buyer due diligence questions assist steps running divestiture process Joint Venture Merger Expand Commercial Business ~$200 Million Analyze portfolio joint venture partner order compare net premiums written AIG's book business partner's Strategize senior management produce non-binding first round presentation order engage partner equal active ownership joint entity 20 Million Investment Biotechnology Company Research business models, products, customers, technology existing market share private company 10 competitors order evaluate strategic rationale investment Write memo detailing industry dynamics, analysis peer strengths versus weaknesses investment recommendation Selection AIG Peers Build database financial metrics including market capitalization, total revenues assets, segment (property casualty versus life retirement) revenues assets 70 companies order formulate peer list competitor set AIG Create presentation summarizing peer selection methodology delivered corporate operating committee order determine 2015 long-term incentive plans AIG. Company Name June 2014 August 2014 Investment Banking Summer Analyst City State Supported Industrials Coverage Group building client presentations, evaluating compiling financial metrics aiding model analysis valuation Selected Transaction Experience Strategic Projects: Transportation Company's ~$6 Billion Initial Public Offering Compared management board structure 9 peer filings order help senior leadership drafting prospectus road show materials 170 million Buy-Side M&A Compiled 8 years titanium price production data order project summary financials aid private equity buyer determining valuation price target company 100 million Strategic Planning Analysis Identified $100 million fees senior management's evaluation deal pipeline future budgeting Pitches Client Presentations Built 50 acquisition target profiles order help group pitch M&A opportunities 5 different clients. Company Name September 2013 December 2014 Co-President City State Taught 30 undergraduates stock market fundamentals socially responsible investing order increase financial literacy · Evaluated public companies analyzing strategy operations, examining financial statements performing valuation · Invested $1,000 fundraised money selected microfinance businesses, B corps, charities support social impact. Bloomberg Analytics Boot Camp (500+ applied; 24 selected), New York, NY, Participant May 2013 · Trained one week Analytics Sales gain exposure equities, fixed income commodities · Operated Bloomberg Terminal obtain data 10 stock pitches, technical analyses securities industry overviews. Education Yale University May 2015 Diploma City State Bachelor Science Economics Psychology GPA: GPA: 3.75/4.0 GPA: 3.77 GPA: 3.89 Economics Psychology GPA: 3.75/4.0 GPA: 3.77 GPA: 3.89 2nd Place/40 students: Corporate Ethics, Yale-China Association Symposium Global Strategic Leadership · Relevant Coursework: Strategic Management, Accounting Valuation · Cumulative SAT score: 2390 (Math: 800; Verbal: 790; Writing: 800), Cumulative GMAT score: 770 Languages Mandarin Chinese (native fluency), Spanish (conversational proficiency) Interests Traveling, piano, violin, table tennis, swimming, volunteering, pistachio ice cream, Yelp Additional Information Interests: Traveling, piano, violin, table tennis, swimming, volunteering, pistachio ice cream, Yelp Skills Accounting, Biotechnology, Bloomberg, book, budgeting, commodities, Client, clients, database, drafting, due diligence, equities, equity, senior management, financials, financial, financial statements, fixed income, innovation, investments, IQ, Leadership, Mandarin Chinese, marketing, market, materials, Math, Microsoft Excel, money, PowerPoint, Presentations, Research, Sales, SAT, securities, Spanish, SPSS, strategy, Strategic, Strategic Management, Strategic Planning, Symposium, Transportation, Valuation, written",BANKING
"CONSTRUCTION PROJECT COORDINATOR Summary I seeking competitive challenging environment I serve organization establish enjoyable career myself.Advanced knowledge SBS programs Natural leader skilled mediator excels bringing best employees.Innovative Manager seeks position offering opportunities new professional personal challenges. Self-starter positive, can-do attitude driven learn, improve succeed. Highlights *Proficient Microsoft Excel, Word, PowerPoint, Google Applications AMP Jasper Soft. QuickBooks,Business analysis Business analysis Operations management Risk management Forecasting *Effective Problem Solver strong conflict resolution skills *Experience working client coworkers diverse backgrounds Forecasting Exceptional time management skills Collaborative Leadership mentoring Tactical execution Conflict resolution Team building Business management methodology Experience Construction Project Coordinator Dec 2014 Dec 2015 Company Name City State Operations/Construction Project Coordinator PECO SBS Program, BGE SES ProgramPrioritized project components organized scopes.Liaised directly customers meet needs maintain satisfaction.Stayed consistent project schedules plans installations.Submitted project closeout documents accordance contract Maximized company revenue meeting program goals.Assisted project manager needed daily bases new contract projects. Office Administrator Jul 2013 Dec 2015 Company Name City State adherence contract documents including plans, specifications, permits, technical elements, scheduling activities, estimates. Coordinates project scheduling communication. Assists managing data throughout; life project. Achieving predetermined objectives scope, cost, time, quality, participant satisfaction. Understanding conformance laws regulations, pertaining projects. Maintaining good client relations, client confidence, enhancing prospects future business. Duties Responsibilities Completion control estimate Set maintenance files according Policies Procedures Management daily affairs stay budget schedule Customer satisfaction Material management jobsites Prompt pricing settling change orders team member. Setting priorities achieve goals Personal project log Solicitation additional electrical scope existing contracts; reconciles work built. Knowledge field/construction/electrical experience. Handles Projects professional positive attitude! Property Casualty Insurance. Marketing Assistant Jun 2013 Jul 2013 Company Name City State Scaccetti Insurance Financial Provides assistance coordinating company marketing. Marketing assistant provides administrative support marketing team answering phones, generating reports, keeping records. Administrative Coordinator Jan 2006 Jul 2012 Company Name City State Served clients official first point contact organization responded needs Maintained financial records donations, grants, memberships, vendors Manually posted reconciled checks backups provided bookkeeping assistance Accounting Department Liaison inmates, family members volunteers advocate resolution concerns issues Occurring state county facilities Ensured confidentiality requirements met Created maintained database included records communications organizations And government agencies Navigated multi step communications protocol needed complete quarterly reporting official visitor. Assistant Manager/Group Teacher Sep 1998 Jan 2006 Company Name City State Opened facility supervised staff seven employees. Coordinated bookkeeping, payroll daily deposits. Managed shipping/receiving inventory control. Professional Courses Certifications Computer Information Technology 9/9/15 GCC County College Computer Information TechnologyAdvanced coursework Business Administration Certificate OSHA 30-Hour Construction 2015 ClickSafety City OSHA course construction safety Electrical Hazard Safety Fall Protection. Select One Insurance 2013 CPMI Professional Development Property Casualty Insurance Skills Microsoft Excel, office, PowerPoint, Word, Goggle Docs AMP Jasper Soft, Sales Marketing software",CONSTRUCTION
"FITNESS DIRECTOR Professional Profile Dedicated business professional seven years experience marketing customer service fitness industry; marketing selling fitness services providing exceptional customer service. Qualifications Successful sales experience Creative resourceful Exceptional problem solving ability Superior organization Strong leadership communication skills Project management Proficient Microsoft Office Outlook Ability work team setting Experience Fitness Director 01/2010 Current Company Name City State Managed 20 full time staff 40 part-time call staff. Managed schedules 10 full time five part-time personal trainers, three nutritionists, two cardio coaches, four Pilates trainers. Worked directly sales personal training, wellness, Pilates, group exercise services packages members based needs member. Provided members exceptional member service exceeding expectations proactive resolving issues answering questions. Setup managed CSI scheduling, billing, operating software system fitness wellness departments. Developed created new programs promote market various fitness wellness services increase member engagement. Worked closely communications team various marketing outlets. This includes creating text formats email alerts, GPX Group Personal Training schedules, brochures, flyers, web content. Developed trained fitness, wellness, athletic services staff departmental processes, procedures, standards. Managed payroll checking time attendance records, entering service provider commission, submitting payroll documents payroll supervisor. Managed Group Personal Training program schedule, billing, marketing materials. Managed fitness wellness department billing credits. Helped develop, market, host open houses Pilates studio launch new conditioning studio. Assisted planning hosting annual Wellness Fair. Handled member complaints worked members find best solution. Worked members determine best program service pairing member appropriate service provider. Worked directly Membership Director increase new member engagement developing promotions communications welcome support new members. Fitness Specialist/Member Service Specialist 12/2007 03/2010 Company Name City State Worked clients assess, design, maintain exercise programs. Programs included goal setting, cardiovascular workouts, strength training workouts help obtain health wellness goals. Created implemented programming fitness division within company including fitness bowls, muscle matchups, table tennis tournaments. The goal fitness programs promote educate employees health wellness within corporations Vivecorp Inc. contracted with. Created marketing materials fitness programs including flyers, email alerts, updating web content. Created implemented fitness assessment programming including four components; cardiovascular, muscular strength, flexibility, circumference measurements. Provided health screenings including lipid panel, glucose/cholesterol, body composition, blood pressure, bone density corporations promote health wellness. Designed instructed group exercise classes including x-training, circuit training, core conditioning. Provided members exceptional member service exceeding expectations, welcoming, motivating members. Event Management 11/2006 03/2008 Company Name City State Organized prepared materials school athletic events including basketball volleyball matches. Sold distributed tickets athletic events working within ticket sales call sales offices. Tracked game day attendance counting tickets prior completion match. Provided extraordinary game day experience escorting ticket holders seats, handing flyers, answering questions. Education Master's Business Administration (MBA) General Management 2012 UNIVERSITY OF PHOENIX City State General Management Bachelor Science Degree (BS) Exercise Science 2008 SEATTLE PACIFIC UNIVERSITY City State Exercise Science Interests Volunteer Northwest Association Blind Athletes *4-year member Seattle Pacific University Women's Soccer Team *3-year member Student Athletic Advisory Committee Seattle Pacific University Additional Information Other Activities *Volunteer Northwest Association Blind Athletes *4-year member Seattle Pacific University Women's Soccer Team *3-year member Student Athletic Advisory Committee Seattle Pacific University Skills billing, blood pressure, brochures, communication skills, clients, email, goal setting, promote health, leadership, Director, marketing, market, marketing materials, materials, Microsoft Office, Outlook, payroll, problem solving, processes, programming, Project management, sales experience, sales, scheduling, supervisor, web content, composition",FITNESS
"GROUP FITNESS COORDINATOR Professional Summary Highly motivated, wellness professional seeking opportunity advance career position providing community programs services knowledge involvement wellness activities. Ability design, develop, implement, evaluate health wellness programs Strong interpersonal skills experience educating members community health related topics Innovative designing carrying projects Advanced understanding experience wellness industry Maintain high level organizational, communication service oriented skills Basic understanding fitness testing evaluation concepts Professional Experience Group Fitness Coordinator 05/2012 10/2015 Company Name Directed supervised Group Fitness Program included staffing evaluation 30+ instructors. Developed educational seminars active adults members, providing wellness health information. Developed health education events, incentive programs, seminars employees. Responsible P&L Group Fitness Program. Developed ran annual community support campaign bring $10,000+ per year department. Devised implemented progressive individualized exercise recommendations programs. Created successfully held monthly healthy lifestyle events/ presentations. Marketed group fitness classes members well fitness related events. Private Childcare Provider 11/2011 Current City State Created carried daily schedules meet physical emotional needs children. Met parents weekly basis discuss week's plans, well disciplinary problems. Scheduled activities ensure proper development social interaction others well personal development. Effectively handled interventions children disagreements arise. Fitness Instructor 08/2011 Current YMCA Suncoast, Highland Recreation Complex Responsibilities Developed, organized, maintained fitness classes members effective, efficient, professional manner personal recognition, relationship building, safe execution. Advised members items related fitness, exercise principles, wellness. Kept maintained up-to-date trends fitness industry. Encouraged members reach fitness wellness goals. Education Training Bachelor's Degree Psychology/ Government December 2011 University Tampa Psychology/ Government Healthy Lifestyle Principles Foundations Strength Conditioning CPR, First Aid, AED Les Mills Bodypump Guardian ad Litem volunteer advocacy training Skills ad, CPR, First Aid, Guardian, health education, presentations, relationship building, seminars, staffing",FITNESS
"SALES ASSOCIATE/CASHIER Summary Friendly Sales Associate proficient managing areas sales customer service fast-paced retail environments. Excellent multi-tasker team player. Reliable Sales Associate strengths inventory management, training, customer service. Friendly, knowledgeable hard-working team player. Skills Sales expertise Active listening Verbal/written communication Team player mentality Outgoing personality Time management ability Enthusiasm Personal Information Where I worked studied I always done best efficient excel anything everything I've done. I work extremely well others, I best leader follower I try hardest kind respectful anyone everyone I come contact with. I exceptional writer, I detailed oriented I great following directions staying organized. Even bad days I know keep smile face leave personal problems home give customers great expirience keep hem coming back more. Skills client, Detail oriented, Team leadership, phone Experience 09/2017 Current Sales Associate/Cashier Company Name － City State Met incoming customers provided immediate assistance. Retrieved alternate items sizes request. Listened customer needs preferences provide accurate advice. Completed purchases cash, credit debit payment methods. Increased purchase totals recommending additional items. Worked flexible schedule accommodate changing customer levels. Organized items visually appealing manner. Answered incoming telephone calls professional knowledgeable responses. Maintained up-to-date knowledge customer buying habits. 09/2015 12/2015 Cashier Company Name － City State I up-sold additional menu items, beverages desserts increase restaurant profits. Took necessary steps meet customer needs effectively resolve food service issues. I also recorded customer orders repeated back clear, understandable manner promptly reported complaints member management team. I communicated clearly positively co-workers management resolved guest complaints promptly professionally. I quickly efficiently processed payments made accurate change. 09/2015 12/2015 Company Name － City State I up-sold additional menu items, beverages desserts increase restaurant profits. Took necessary steps meet customer needs effectively resolve food service issues. I also recorded customer orders repeated back clear, understandable manner promptly reported complaints member management team. I communicated clearly positively co-workers management resolved guest complaints promptly professionally. I quickly efficiently processed payments made accurate change. Education Training 2017 High School Diploma Education Waynesboro Area Senior High School － City State USA Education",SALES
"GENERAL MANAGER EXECUTIVE CHEF Summary Dedicated leader 15-year track record organized administrative professional hands-on experience supporting business areas accounting, database management human resources. Collaborative team player strong communication, decision-making time management abilities. Highlights Report writing Computer proficiency Service-minded Human resource knowledge Ability prioritize Motivational leadership style Inventory control Professional demeanor Self-directed Time management ability Accomplishments Scheduling Facilitated onboarding new employees scheduling training, answering questions processing paperwork. Process Improvement Oversaw implementation new phone system resulted cost-effective service. Research Investigated analyzed client complaints identify resolve issues. Administration Performed administration tasks filing, developing spreadsheets, faxing reports, photocopying collateral scanning documents inter-departmental use. Training Successfully trained staff office systems databases, policies procedures focusing minimizing errors generating superior results. Payroll Assistance Assisted payroll preparation entered data cumulative payroll document. Experience June 2014 October 2015 Company Name City State General Manager Executive Chef Coordinated department functions restaurant staff. Updated employee paperwork time records. Liaised directly customers meet needs maintain satisfaction. Maintained detailed administrative procedural processes improve accuracy efficiency. Achieved notable successes cost control, revenue generation marketing effectiveness. May 2013 May 2014 Company Name City State Sales Consultant Met incoming customers provided immediate assistance. Listened customer needs preferences provide accurate advice. Solicited referrals satisfied clients. Answered incoming telephone calls professional knowledgeable responses. Provided expert product service information. September 2012 April 2013 Company Name City State Sales Consultant Service Technician Cold-called prospective customers build relationship. Filled expense reports accounting.Updated database customer sales information. Established new customer accounts.Evaluated competitors performed market research. Worked technician cleaning different biological hazards including crime scene cleanup, flooding, fire restoration. June 2012 August 2012 Company Name City State Forklift Driver Transported construction scaffolding materials turnaraound chemical plant large forklift Transported employees around job site using passenger vehicles, trucks vans. Maintained strict adherence safety protocols required client. April 2011 May 2012 Company Name City State Operations Manager Oversaw development launch customer database Boosted company efficiency technology upgrades process improvements. Optimized overall customer experience establishing procedures handling issues phone. Identified inefficiencies made recommendations process improvements. November 2009 March 2012 Company Name City State General Manager Trainer New Restaurant Openings Continually monitored restaurant took appropriate action ensure food quality service standards consistently met. Exhibited thorough knowledge foods, beverages, supervisory duties, service techniques, guest interactions. Optimized profits controlling food, beverage labor costs daily basis. Communicated well used strong interpersonal skills establish positive relationships guests employees. March 2009 October 2009 Company Name City State Swing Manager Scheduled directed staff daily work assignments maximize productivity.Efficiently resolved problems concerns satisfaction involved parties.Continually monitored restaurant took appropriate action ensure food quality service standards consistently met.Assigned tasks oversaw direction employees ensure compliance food safety procedures quality control guidelines. Education 1988 GED City State United States GED I grew Guadalajara, Mexico attended home school taught mother. I later received GED. I also following training. Basic Vocational Certificate: Restaurant Operations Basic Vocational Certificate: Culinary Management Coursework Business, Restaurant Hotel Management Interests Cooking, computers, sailing, golf, travel, working, family. Additional Information I fluent Spanish. I believe hard work, integrity, honesty, diligence help succeed meeting goals adding value company I work for. Skills Advertising, Automobiles, Consultant, Customer Relations, Data Management, Financial Planning, Food safety, Hiring, Inventory Control, Inventory Management, Managing, marketing, materials, Network design, Network, New Construction, Payroll, Performance Appraisals, Personnel, Policies, Project Management, Restaurant Operations, Retail, Safety, Sales, Spanish Speaking, Supervision, Telecommunications. Equipment Operations Maintenance.",CHEF
"DIRECTOR OF INFORMATION TECHNOLOGY Executive Profile Director Information Technology Project Manager Business Analyst Technical Support Analyst Visionary highly accomplished Information Technology executive success spanning 20+ years high-performance, multi-faceted environments. Innovative quality-driven professional oversee enterprise resource planning, data voice networking, software development, performance analysis critical business processes. Expertise establishing strategies spearheading long-term initiatives devise deploy support IT infrastructures alignment business objectives. Adept administrator enterprise projects organizational budgets. Skill Highlights Innovative Leadership Change Management Infrastructure Design Strategic Planning Technology Development Collaboration Liaison P L Oversight Organizational Development Mentoring Coaching Professional Experience Director Information Technology 08/2005 Current Company Name City State Manage software development infrastructure projects. Direct daily operations oversee vendor relationships. Define project requirements aligning efforts clients corporate needs assess outcomes. Develop see change management processes, release control, maintenance support activities employee training programs. Determine needs analysis infrastructure software requirements. Establish corporate policies pertaining staff employee usage technology. Provides 24 x 7 technical support, Service Level Agreements (SLA's) root cause analysis reporting. Directed staff 7 IT professionals comprising IT Manager, Network Administrator, Programmer, IT Trainer 3 Helpdesk Analysts supporting approximately 675 employees 18 branches within state Florida. Interact various departments Corporate derive pertinent information Accounting, HR Finance formulate decisions based data derived firm-wide Enterprise Resource Program. Accomplishments: Companywide system conversion Windows 7, Office 2010 completed within 4 months. Standardization software applications hardware infrastructure, allowing better system support, faster turnaround time system problem resolutions Organization departmental business includes system inventory, software licensing registrations. Evaluation IT related vendors service agreements resulting $300K per year reduction IT expenditures Implementation $1.5 million ERP system, allowing standardization business processes financials, human resources, project management purchasing department. Design installation IP hybrid telecom system, standardizing company's phone system allowing free inter-office communication, yearly savings $160K telecom expenses. Manager Information 02/2003 07/2005 Company Name City State Provided leadership firm's information technology department direction, planning implementation technology leading support alignment Firm's business operation achieve effective, cost-beneficial secure IT operations 350 users. Provided strategic tactical planning, development, evaluation, coordination IT Department. Oversee integrity electronic records including information related information security data recovery processes. Facilitated communication staff, management, vendors technology resources within organization. Directed supervision 6 IT staff including Network Administrator, 2 IT trainers 3 Helpdesk Analyst. Ensured users properly trained secure effective use systems. Accomplishments:. Developed system policies addressing areas risk formulating protocol effective change management. Spearheaded conversion phone system IP telephony resulting 30% decrease spending telecommunication infrastructure. Coordinated conversion legacy servers virtualization servers, increasing operations efficiency reducing downtime. Migrated several Firm's legacy application reducing applications supported leading standardized utilization software. Senior Systems Analyst/Project Manager 07/1998 01/2003 Company Name City State Responsible planning implementation IT projects managing coordinating IT resources. Managed relationships vendors suppliers ensure routine maintenance possible problems detected occur. Evaluated hardware software acquisition ensure compatibility alignment Firm's objectives. Ensured systems properly updated evaluated routine maintenance. Assessed network e-mail security ensure network integrity. Responsible standardization migration Windows 98 Operating System Windows XP environment, Wordperfect MS Office suite consolidation networked workstations printers. Education Bachelor Science Industrial Psychology 1985 University Santo Tomas Manila Philippines Industrial Psychology Associates Degree Computer Science 1995 Baruch College City Computer Science Cisco Certified Engineer 1997 Dersyha University City State Selected Professional Development Seminars Team Leadership Managing conflict Effect Supervision employees Managing People Change Effective Project Management IP Telephony business environment ERP system implementation techniques Effective network infrastructure design Coping changes technology Skills Accounting, Analyst, business processes, Change Management, Cisco Certified, Coaching, hardware, conversion, clients, direction, e-mail, employee training, Engineer, ERP, Finance, financials, human resources, HR, information security, information technology, inventory, IP, Leadership, Team Leadership, Managing People, Managing, Mentoring, MS Office suite, Office, Windows 7, Windows 98, Windows XP, migration, needs analysis, Enterprise, Network Administrator, network, Operating System, Organizational Development, phone system, policies, printers, processes, Programmer, Project Management, purchasing, reporting, Seminars, servers, Service Level Agreements, SLA, software development, strategic, Strategic Planning, Supervision, technical support, telecom, telecommunication, Telephony, Trainer, Wordperfect",INFORMATION-TECHNOLOGY
"ACCOUNTANT Summary A detail oriented, efficient accountant excels managing multiple tasks fast paced environments. A proven track record meeting deadlines, streamlining processes promoting positive work environment. Articulate communicator known delivering excellent customer service internally externally. Self-motivated team player demonstrates high level quality work professionalism Education Bachelor Science Accounting Information Management University Texas Dallas Bachelor Arts Psychology University Texas Dallas Highlights Account reconciliation expert Financial modeling Variance Analysis Corporate G&A COGS Accounting Cash Forecasting Capitalization Fixed Assets Analytical reasoning Effective time management Superior research skills Intermediate Excel Skills including Pivot Tables V-Lookups Inventory Accounting Computer Skills Netsuite; Quickbooks; Cognos Impromptu; JDEdwards; AS400; Sage FAS Fixed Assets; BNA Fixed Assets; BusinessObjects Crystal Reports(currently SAP Crystal Reports); Hyperion Essbase Experience Company Name City State Accountant 12/2012 Current ● Compile analyze financial information prepare financial statements distributed internally externally ● Reconcile bank accounts general ledger monthly basis ● Manage fixed assets ensuring assets meet threshold input accurately depreciated properly ● Analyze inventory expense assets accounts; Research resolve discrepancies coordination Fulfillment team ● Monitor record bank activity daily basis; Analyze past costs revenue provide cash forecast weekly ● Record cash receipts revenue associated company; Reconcile sub-ledger general ledger verifying monthly activity ● Forecast balance sheet cash flow forecast based yearly budgeted income statement ● Reduced closing time monthly quarterly close 25 implementing accurate efficient procedures Company Name State Staff Accountant 09/2008 12/2012 Tracked capital improvement projects AS400 system checking status confirming expenditures; provided accounting support needed Managed fixed assets; Generated year end depreciation reports recorded general ledger; Coordinated conducted city-wide asset audit Investigated resolved discrepancies monthly bank accounts tight deadlines. Verified department software interfaced appropriately communicated various departments provide information answer questions; documented procedures appropriate. Prepared year-end audit schedules ensured accuracy; researched resolved auditors' inquiries requests. Recorded state federal seizure forfeiture funds received expended balanced corresponding general ledger accounts; coordinated police department ensure accuracy annual state federal reports. Generated yearly 1099 report general ledger electronically filed 1099 report IRS. Reconciled municipal court transactions general ledger well filed quarterly annual reports; investigated resolved discrepancies. Monitored bank accounts investment activities; Recorded investment maturities, purchases, interest; Updated investment spreadsheet reflect current balances, outstanding bonds certificates deposits. Innovated accurate efficient method proper accounting assets Coordinated fellow staff improve processes; Provided administrative support filing gathering reports, creating preparing spreadsheets special projects providing assistance information financial accounting issues. Company Name City State Staff Accountant 12/2006 05/2008 Maintained capital expenditures BNA; Organized conducted asset audit 26 regional branches interfacing Asset Branch Manager; drafted monthly depreciation reports computed depreciation Reconciled branch sales reports bank account activity. Audited weekly Accounts Payable check runs. Audited daily Accounts Receivable credit reports. Researched validity invoice void requests. Investigated resolved credit card bank deposit variances. Company Name City State Accounting Assistant 03/2005 12/2006 Prepared input daily monthly journal entries general ledger. Analyzed reviewed expense reports accuracy. Performed monthly balance sheet reconciliations. Recorded monthly yearly accruals. Input new vendors invoices accounting system; conducted weekly check runs. Prepared daily cash reports performed transfers needed. Managed bank accounts 24 properties; Performed intercompany transfers needed",ACCOUNTANT
"MECHANICAL ENGINEER Summary 5 years 9 months experience Mechanical Engineer operation maintenance boilers, swimming pools, deep well pumping stations incinerators. 10 years experience Mechanical Engineer/ Section Head operation maintenance water treatment plants, sewage treatment plants, sewage lifting stations, deep well pumping stations, swimming pools, raw water pumping distribution stations. 7 years experience lead man operation maintenance Gas Turbine Power Plant. 2 years experience sewage treatment plant operator. 1.5 years experience diesel generator set operator. 2 years 9 months experience merchant ship electrician. 1 year experience assistant electrician/wiper merchant ship. 1 year experience textile weaving supervisor. Highlights Pump piping systems Motor Control Panel Operation maintenance sewage treatment plants sewage lifting stations. Operation maintenance Reverse Osmosis plant, PLC controls Operation maintenance Swimming Pools. Operation maintenance boilers, incinerator, Gas Turbine Power plant. Operation maintenance Deep well pumping station. Operation maintenance diesel engine driven generator sets power plant. Accomplishments Our ship trouble right terminal shaft woodward governor connects governor injection pumps broken Somewhat near Aleutian island Alaska. The emergency speed ship activated slow. I suggested modified linkage connection using left side terminal shaft governor. Then able reach safely port Ketchikan, Alaska. When power turbine blades one Gas Turbine Engine broken, chief Engineer asked replace it? This procedure never done me. I studied video bought hydraulic jack fabricate special tools separate compressor combustion chamber. We recorded hydraulic pressure loosen nut long stud bolt hold compressor combustion chamber, used pressure put back. There power outage, resumption power supply lost program PLC controls reverse osmosis plant.Since program, temporary convert control installing relays, magnetic contactors timers rewire sensors function protect equipment resume much needed operation. Experience Mechanical engineer 05/2006 03/2012 Company Name City State Supervise Operation Maintenance 8 units boilers, 7 swimming pools, 12 deep wells 2 incinerators. Changed two sand filters installed new chlorine dosing system New infantry swimming pool size pool 82 feet 82 feet) Installed new deep well pumps conducted testing commissioning. Monitor work waste water treatment plant contractor installation pumps machines also testing commissioning. Supervise installation swimming pool pumps, heaters, surface skimmers changing inlet diffusers. Supervise installation boilers water softener small laundry one satellite camp. Mechanical Engineer Section Head 11/1995 01/2006 Company Name City State Over in-charge operation maintenance 6 water treatment plants, 2 waste water treatment plants, 8 sewage lifting stations, 15 deep well pumping stations 2 swimming pools. Supervise excavation installation sewer line workers accommodation waste water treatment plant two lifting stations. Monitor supervise excavation installation uPVC pipes potable water irrigation water officers housing Villas. Replacing old corroded weak pipes. Review proposals different contractor new 2 water treatment plants submit recommendations officer in-charge. Check daily, weekly monthly reports includes also water analysis raw product waters waste water treatment plants water treatment plants. Inspect work contractor digs bore new wells also installation, testing commissioning deep well pumps. Education Graduate Mechanical Engineering course 1973 FEATI UNIVERSITY City Philippines Mechanical Engineering course Affiliations Former member Philippine Society Mechanical Engineers Skills Electro/Mechanical Skill, Trouble shooting, installation pipes pumps, problem solver, design controls pumps motors. installation swimming pool heaters.",AVIATION
"DIRECTOR OF BUSINESS DEVELOPMENT Career Focus Business Development Award-winning sales marketing executive extensive experience growing exceeding sales multi-million dollar business operations food beverage industries, financial services, pharmaceutical industries. Pragmatic results orientated, focus bottom line results, proven track record achieving exceeding standards performance set sales project. Skilled utilizing technology tool improve organizational efficiency. Seeking executive management position Business Development. Summary Skills Skills Experience Total Years Last Used Microsoft Office Suite Expert Quicken/ Quick Books Expert Adobe Creative Suite Expert Microsoft Project Expert Professional Experience 03/2014 Current Company Name － City State Responsibility growing Baptist Portfolio eleven outpatient facilities Fort Lauderdale market. Developed business plans initiatives assess new markets, analyze business opportunities. Developed programs aimed improving relationships physicians understanding practice patterns, promoting relevant new services, providing training. Cultivated strategic partnerships develop enhance business alliances Baptist Health South Florida BHSF). Evaluated analyzed sales data provide recommendations overall business planning strategies. Actively worked cross-functional teams meet sales goals according P&L. 03/2013 03/2014 Director Business Development Company Name － City State Formed strategic partnerships negotiated contracts mass retailers distributor's resulted Greenie Tots product line sold national Fortune 500 accounts. Managed sales marketing department, consisted employees vendors. Conducted oversaw recruitment training development Developed new retail institutional accounts nationwide prospect identification, execution, proposal development, proposal delivery contract negotiation. Strategically positioned Greenie Tots brand recognized superior national brands resulted increased market share additional retail placement vs. well established national brands major industry players. Oversaw online /retail marketing campaigns resulted increased traffic company website/store increased brand awareness retail level. Developed company wide incentive performance plan motivated staff resulted 200% increase sales. Managed new existing accounts constantly developing new strategies help reach full potential ensure consistent recurring revenues. 08/2003 03/2013 Pharmaceutical Sales Representative 2 Company Name － City State Responsible portfolio billion dollar revenue medications including Lipitor®, Viagra®, Celebrex®, Lyrica®, Chantix®, Toviaz®, Premarin® increase market base change physician prescribing habits. Effectively leveraged resources within fixed budget increase sales add value difficult access, high volume, urban customer base. Created regionally recognized sample model Celebrex resulted increased sales reduction sample utilization. Lead example sales performance territory impact, allowed additional Regional responsibility including advising customer targeting strategy, effectively launch products high managed care environment, strategies effectively differentiate product offering competition. Implemented strategic plan ""hard see"" physicians understanding intricate details operated office well compensation strategy. Delivered effective sales presentations doctors key influential staff including: Primary Care, Neurology, Endocrinology, Orthopedics, Pain Management, Podiatry, OB-GYN's, Dermatology, Gastroenterologists Conducted managed care pull-through initiatives plans including Humana, Aetna, Cigna Medicaid, United Built relationships key P&T members attributed positive formulary acceptance following products: Relpax, Bextra, Celebrex, Lyrica. Product Experience: Aricept, Bextra, Caduet, Celebrex, Chantix, Exubera, Lipitor,Premarin, Pristiq, Relpax, Toviaz, Viagra Winner:Florida South Turn Up The Heat Contest, Top Performer Award (2007, 2006,2005,& 2004). 01/2002 08/2002 Intern Company Name － City State Developed maintained monthly expense budget reports entire Managed Care sales force (NHO) evaluate budget spending allocation resources. Utilized Sherlock NHO software analyze formulary status Cluster created reports emphasize formulary growth decline. Developed spearheaded community health fair targeted Hispanic community Harlem, NY educate indigent patients improving health. Worked many external partners City New York, Veritas, Local churches, Media (Radio, Newspaper, amp;Television). Assisted design, development implementation branding Manage Care division Pfizer developing logo represented team. Executed partnering outside advertising agency well internal focus panels insure logo represented cluster Trained new intern hires NHO division policies procedures well assisted getting acquainted new job assignments. Education August 2003 MBA Business Administration Florida A&M University － City State Business Administration August 2003 BS Business Administration Florida A&M University － City State Business Administration Skills Adobe Creative Suite, advertising, agency, branding, Budgeting, budget, Business Operations, business planning, business plans, community health, contracts, Contract Negotiation, Customer Relationship Management, delivery, Dermatology, Endocrinology, Finance, focus, functional, GYN, Human Resources Management, Leadership, logo, marketing, market, access, Microsoft Office Suite, office, Microsoft Project, Neurology, Newspaper, Orthopedics, Pain Management, policies, presentations, Primary Care, Procedure Development, Product Development, proposal development, proposal, Quick Books, Quicken, Radio, recruitment, retail, Sales, strategy, strategic, Strategic Planning, Television, Veritas, website",BUSINESS-DEVELOPMENT
"BUSINESS DEVELOPMENT MANAGER/PROGRAM DIRECTOR Executive Profile Marketing sales executive thrives energetic, high-pressure, competitive environments. Creative,results-orientated dynamic professional extensive educational professional expertise long trackrecord success direct sales brand management. Exceptional problem solver, natural leader skilled mediator excels bringing best allemployees. Disciplined versatile resource management facilitating growth sales, marketing andbusiness enterprises support corporate objectives. Skill Highlights Top-ranked sales executive leading largeNational account management organizations.Organizational psychology managementExcellence strategic business policy.sciences.Direct sales trainer staff developmentPlanning control.manager.Public client relations.Marketing economic policy.Revenue market expansion. Resource optimization.Excellent communicator.Compelling leadership skills.Complex project negotiator.International business marketing.Advanced problem solving abilities Professional Experience Business Development Manager/Program Director February 2014 Current Company Name City State Designed implemented strategic marketing initiative First Interstate Bank entitled, ""Bank theFuture."" Market share revenue grew 300% program, included training ofbank employees direct sales, rolled Nationally.Developed sales training protocols ADP's new ""P.C. Payroll"" product line eventually dominated themarketplace.Recruited, trained managed agent sales force AT&T's GBS Division grew excess of250 million dollars revenue per year.Built successful telecommunications company quickly grew 30-plus employees 5 million dollarsin annual revenue. Responsible aspects organization including direct sales. Program Director September 2011 January 2015 Company Name City State Senior Counselor November 2008 August 2011 Company Name City State Substance Abuse Counselor August 2006 November 2008 Company Name City State Substance Abuse Counselor September 1993 August 2006 Company Name City State President/CEO January 1990 May 1993 Company Name City State Chief Executive Officer medium-size Telecommunications Corporation. Managed day-to-day tactical long-term strategic activities within business. Capitalized industry changes maximize company revenue. Conducted cost, schedule, contract performance, variance risk analysis. Drafted business plans, budgets quarterly semi-annual business reviews. Coached mentored 38 staff members offering constructive feedback taking interest long-term career growth. Conducted sales training insure quality effectiveness consistent mission objectives U.S. Telecom. Established knowledge-sharing processes 38 associates throughout organization. Increased monthly sales 70% implementing strategies develop expand existing customer base up-selling cross-selling Managed budget forecasting, goal setting performance reporting accounts. Identified strategic partnerships gathered market information gain competitive advantage. Optimized current revenue streams networking additional business prospects established clients. Planned strategic brand-building events expand product portfolio. Contacted new existing customers discuss specific products could meet needs. Identified, coordinated participated client relationship-building activities meetings. Added value marketing material introducing creative advertising concepts. Cultivated relationships key players various industries create ongoing mutually beneficial referral systems. Answered customer questions regarding products, prices availability. Identified issues existing marketing material drive process improvements. Developed growth plans identifying key clients, key targets priority service lines. Leveraged lead generation tools increase profitability product presence marketplace. Generated new sales opportunities direct telephone selling emails. Collaborated account executives penetrate new accounts, identify potential customers coordinate product demonstrations. Maintained up-to-date knowledge industry, target accounts competitive landscape. Developed innovative business plans sales strategies vertical markets. Coordinated managed major proposal processes initiation implementation. Generated business development awareness implementing in-depth sales marketing training programs. Senior Territorial Manager April 1988 January 1990 Company Name City State Spearheaded Agent Program, resulting 300% increase revenue. Spearheaded cross-functional initiative achieve cross-selling up-selling new existing customer base Trained sales agents up-sell add-on services existing customers, generating incremental revenue creating relationship-selling. Collaborated account managers prepare deliver performance updates quarterly business reviews. Monitored market conditions, product innovations competitor activity, adjusted account sales approach address latest market developments. Consistently secured new accounts, resulting 300% increase year year revenue. Trained sales teams educational products seminars special events. Delivered exceptional account service strengthen customer loyalty. Negotiated details contracts payments prepared sales contracts order forms. Led sales calls team members establish sales customer retention goals. Monitored customer preferences determine focus sales efforts. Generated monthly annual sales reports. Created directed sales team training development programs. Shared product knowledge customers making personal recommendations. Trained negotiations time management. Recommended helped customers select merchandise based needs. Extended customer subscriptions, offering discounts promotions ensure high customer retention rates. Informed customers sales promotions friendly engaging manner. Trained new employees company customer service policies service level standards. District Manager May 1986 March 1988 Company Name City State Credit/Marketing Manager V.P March 1984 April 1986 Company Name City State Education Ph.D Business Administration 2003 California Coast University City State GPA: GPA: 9 Summa Cum Laude Business Administration GPA: 9 Strategic Business Policy, Marketing Economic Policy, Organizational Psychology, Cultural Dimensions Management, Corporate Finance, Planning Control, Management Business PublicOrganizations, Human Resource Management, Human Behavior Organizations, Management Theory PracticeCritical Thinking/Problem Solving International Marketing. Summa Cum Laude MBA Business Administration 2002 California Coast University City State GPA: GPA: 0 Summa Cum Laude Business Administration GPA: 0 Emphasis Organizational Behavior, Managerial Decision Making, E-Business, Management Science, Quantitative Methods, Human Relations, Financial Marketing Management, Business Law, ComputerTechnology Managers, The Research Process. Summa Cum Laude Bachelor Science Business Administration Psychology, Sociology, Business Management, Organizational Theory Behavior, Marketing,Economics Communications 2000 California Coast University City State GPA: GPA: 0 Graduated Summa Cum Laude Business Administration GPA: 0 Psychology, Sociology, Business Management, Organizational Theory Behavior, Marketing,Economics Communications Graduated Summa Cum Laude Prerequisites State Certification: Addictions Studies 2006 Case Management Documentation, Addictions Studies Hospital Corpsman/Psychiatric Technician 1980 Palo Verde Junior College City State Hospital Corpsman School, EMT-II, Psych Technician, Crisis Intervention Certified Substance Abuse Counselor. All College Transcripts available upon request. United States Navy Interests Volunteer Pegasis Riding Academy handicapped children adults.Work at-risk teens substance abuse gangs (CGA) Additional Information COMMUNITY SERVICE Volunteer Pegasis Riding Academy handicapped children adults.Work at-risk teens substance abuse gangs (CGA) Skills account management, ADP, Business Law, Case Management, Corporate Finance, Counselor, Crisis Intervention, client relations, Decision Making, Dimensions, Direct sales, Documentation, E-Business, Financial, Human Resource Management, Human Relations, International business, International Marketing, leadership skills, Managerial, marketing, Market, Marketing Management, negotiator, communicator, optimization, Organizational, Payroll, P.C., problem solving, protocols, Psychology, Research, sales, sales training, Strategic, strategic marketing, Technician, telecommunications, trainer",BUSINESS-DEVELOPMENT
"HUMAN RESOURCES ADMINISTRATIVE ASSISTANT/EXECUTIVE ASSISTANT Career Focus Ambitious professional driven launch career communications customer service fields. Brings valuable experience internships public relations one year fast paced experience Human Resources.Hard-working, entry-level job seeker looking apply education experience. Very familiar EBSCO Host research database. Core Qualifications Mac PC; Microsoft Office (Excel, PowerPoint, Word); WordPress; Hootsuite; Google Docs; Twitter; Facebook Management; Google alerts; Trapit; Photoshop (Novice); HRIS databases Research Databases: Human Resources Information System Databases: Ceridian Kronos, Cision, Ebsco Host Accomplishments Dean's List All Semesters Westfield State University Honors Program 01/2011-05/2014 Phi Kappa Phi Honors Society 03/2013-Present Dan Doyle Memorial Scholarship 06/2013-5/2014 Outstanding Classroom Citizenship Award 5/2014 Academic Excellence Award 5/2014 Work Experience Human Resources Administrative Assistant/Executive Assistant October 2014 September 2015 Company Name － City State Manage multiple schedules Assist entire department needs Strong organizational skills/ability multi task Work fast paced work environment Ability troubleshoot High volume interaction accounting Coordinating travel arrangements Experience confidential sensitive information, employee relations Ensuring compliance labor law posters Track Employee Anniversaries Strong Customer Service skills Member Winn Event Planning Committee Working knowledge Learning Management System training Facilitate WinnStart process Street Team Member May 2014 September 2015 Company Name － City State Responsible set up, execution, breakdown station appearances Represented station positive manner Maintained station vehicle prize inventory Interact clients sales appearances Upheld appropriate station image events (brand ambassador) Communicated Promotion Coordinator events. Manager May 2007 September 2015 Company Name － City State Promoted 4 times within 4 years employment due leadership abilities work ethic. Mentored/trained new members staff event planning cleaning. Assisted event coordination troubleshoot problems maintaining strong customer service focus. Communications Intern January 2014 May 2014 Company Name － City State Assisted planning execution reunions Alumni Mentor Networking Night events Contacted venues/used resourcefulness work within means decorate events, plan activities Conducted research improve alumni website magazine Generated ideas/conducted research improve alumni website/increase student attendance events Created methods reach alumni encourage contributions involvement University. Public Relations Intern June 2013 August 2013 Company Name － City State Wrote press releases promoting upcoming events clients Composed/published 2 blogs weekly public relations tips current events website Worked keep 3 clients' websites, Facebook, Twitter accounts date Made pitch calls magazines clients' promote upcoming events Managed Virginia political news blog, website, social media pages public Set Google alerts/Trapit track monitor information Attended rallies United Mine Workers America Coordinated performed social media tasks clients events Experienced used effective communication strategies. Education Training Bachelor Arts Communication Public Corporate Communication Political Science May 2014 Westfield State University － City State GPA: GPA: 3.877/4.00 Communication Public Corporate Communication Political Science GPA: 3.877/4.00 The Washington Center: Internships Academic Seminars; Washington DC 05/2012-08/2013 Media Communications Program Course work: Mass Media National Politics Contributed civic engagement project advocating veterans assisting reintegration Partook courses career development professionalism Interests Member: Westfield State Track Field 09/2010-05/2014 Team Red White Blue Summer 2013 Volunteer: Westfield Boys Girls Club Spring 2011-2012 McDowell Mission trip July 2013 Campus Activities Board: Event Promotions 09/2013-05/2014 Hall Council 09/2013-05/2014 Student Government Association 10/2013-04/2014 Hall Council 01/2014-03/2014 Assisted hiring decision process 2 new professors Communication Department April 2014 Additional Information Westfield State Track Field Member 092010-05/2014 Team Red White Blue: Veteran Services Summer 2013 Volunteer: Westfield Boys Girls Club Spring 2011-2012 McDowell Mission Trip July 2013 Campus Activities Board 09/2013-05/2014 Street Team: Event Promotions 09/2013-05/2014 Hall Council 09/2013-05/2014 Student Government Association 01/1014-03/2014 Assisted hiring decision process 2 new professors Communication Department Skills Excel, Microsoft Office, customer service, database skills, event coordination, fast paced, focused, HRIS, human resources, social media management, leadership skills, networking, strong organizational skills, press releases, promotion, public relations, research, manage schedules travel arrangements, troubleshoot, website, websites, editing",PUBLIC-RELATIONS
"DIRECTOR OF INFORMATION TECHNOLOGY Professional Profile Senior Project Management Position Senior Project Manager 25 years diverse experience including health care, private sector, local state government aerospace/defense contracting. Successful management fast-paced private sector projects well large multi-departmental/multi-agency government projects. Provided mentoring professional quality training hundreds project managers. Proven competence leadership, communication, project planning, budgeting, design, change control, execution, implementation support. Experience Director Information Technology 10/2013 Current Company Name Member Health Care Executive team responsible delivery technology two hospitals, 40 clinics, Public Health, Behavioral Health, Medical Examiner County's Health Insurance plan. Implemented Service Now, ITIL Active Directory Office 365 agency. Responsible agency's Informatics organization. Oversaw outsourcing agency's Cerner EHR system, implemented two major Cerner upgrades developed technology plan implement agency's new hospital. Developed managed County's Project Leadership Academy. The Academy trains mentors project managers various agencies using PMI /PMP grade training materials examples. Senior Project Manager/Architect/Business Analyst 04/2001 10/2013 Company Name Health Care Agency Electronic Health Record System Managed implementation $50 million Cerner system across two hospitals, 40 clinics Public Health 14 months, The system included 56 solutions including registration, scheduling, patient care, billing. It included interfaces PACS, Pyxis, outside entities. Land Management Providing Project Management Office (PMO) oversight mentoring project managers major upgrade ($4.5 million) County's Land Management Permitting System. Includes executive status presentations, multiagency coordination mentoring/supervision 2 junior project managers. Fire Department Enterprise Architecture Initialization, analysis estimating $6 million upgrade Fire Department's IT systems including development data warehouse executive dashboards. Property Tax Led team analysts develop comprehensive requirements document replacement property tax system. This document used Request For Proposal new system. The system serve five County organizations consisting approximately 400 employees well thousands taxpayers. Managed requirements definition, design, development implementation number large Law Enforcement Public Safety systems. This included Inmate Management System, Records Management System (RMS), Mobile Field Reporting System, Mobile Computer Aided Dispatch (CAD) System, Wants/Warrants System Investigative Case Management System. Most systems share common data architecture serve 900 members Sheriff's Department. Projects $500K $1million size. Project teams varied 5 15 people. County Telecommunications Managed implementation Cisco based data network VoIP telephone system County's main campuses. The scope $4 million project included 4000 phones 180 switches/routers. Stepped managed Countywide Microwave project already underway trouble. This $12 million project used Harris equipment 18 sites. Five required new construction including towers, generators shelters. County IT Services Implemented Service-Now package IT department. This included implementation ITIL processes. Provided several new project management concepts county development teams. Established new tracking reporting standards. Mentored project managers. Principal Consultant/Senior Project Manager Principal consultant 03/1997 04/2001 Company Name company's CRM practice. Acted roles including Project Management, Architect Lead Designer listed projects. RR Donnelley Managed design development customer B2B portal RR Donnelley's Book Division provide secure access customer's proprietary reports using data aggregated disparate databases within numerous Publishing Services facilities. Portal developed BroadVision One-to-One Enterprise major functions. Advest Managed design development Web-based workflow enabled electronic new account form system. System custom application implement online account data collection, real-time compliance, workflow processing interface Advest's ADP back office system. Franciscan Winery Developed CRM Decision Support solution across several departments vendors based Epiphany technology. Project included design Epiphany data mart separate customer data warehouse. A new set applications designed load, maintain access customer's data warehouse. Mattel Designed marketed proof concept Internet marketing solution. Solution included leading edge integration Epiphany Annuncio products. Royal Alliance Associates Developed fully integrated front office/back office new accounts system. System took information representative's desktop, loaded back office new accounts system, performed compliance tests, interfaced Royal's clearing vendor supported customer support representatives clients. Senior Project Manager 03/1992 03/1997 Company Name Major Projects Rearchitect Altris' product suite Implemented Customer Support Desk, introduction implementation Project Management processes. Arco Alaska Managed implementation custom engineering drawing change solution, reduced engineering change cycle time. Bell Helicopter Managed project implement capture high volumes purchase orders supporting documents later access distribution across Bell's vast campus site offices. MCA/Universal Managed implementation solution load track contracts MCA's clients vendors (actors, etc). System required custom implementation full text search engine integrated Altris document management technology. Caterpillar Managed implementation distributed database imaging solution provided drawings shop floor several major utilities. Created developed multiple system delivery organizations: A quality assurance group; Test development labs; Engineering product release group; Product packaging group; Installation teams; Training centers; Customer support. Led several process re-engineering efforts combined individual group's focus substantially improve overall customer satisfaction. Implemented several new project management concepts IT industry. Developed taught project management classes acted mentor 100 project managers last 15 years. Ventura County Sheriff's Department. Graduated 2009 honors Class President, Top Academic Award Top Cadet award Leadership. Education MBA Pepperdine University BS Biology Computer Science Loyola Marymount University Biology Computer Science Numerous classes Project Management virtually facets IT Systems Skills Academic, Active Directory, ADP, apple, Architect, Agency, B2B, Behavioral Health, billing, Book, BroadVision, CAD, Case Management, Cisco, concept, contracts, Ventura, CRM, clients, customer satisfaction, Customer Support, data collection, data warehouse, databases, database, Decision Support, delivery, document management, edge, estimating, focus, front office, drawing, imaging, Insurance, Internet marketing, ITIL, Law Enforcement, Leadership, leadership skills, mentor, mentoring, access, Office, MS Project, Microwave, Enterprise, network, new construction, packaging, PACS, patient care, PeopleSoft, Permitting, presentations, process re-engineering, processes, Project Management, Project Leadership, Proposal, Public Health, Public Safety, quality assurance, real-time, reporting, requirements definition, RMS, routers, SAP, scheduling, SQL, supervision, switches, Tax, Telecommunications, telephone, phones, training materials, upgrades, upgrade, utilities, VoIP, Warrants, web development, workflow",INFORMATION-TECHNOLOGY
"SENIOR ADVISOR AND NATIONAL FUNDRAISING DIRECTOR Professional Summary I agile hungry project manager nearly five years experience leading cross-functional teams political campaign world. In time, I managed concurrent projects various stages development, designed oversaw maintenance project plans, leveraged qualitative quantitative data insights inform decision making. My experience embedding new campaign every months made expert drinking fire hose. At heart, I people person problem solver loves operate ambiguous roles run walls deliver. Skills Excel Google Sheets Familiarity multiple CRM Databases Budgets Budget Business Development Business strategy CRM Databases Direct mail Fundraising Legal Litigation Marketing Marketing Communications Excel Money Organizational Problem Solver Project Management Sales Spanish Spanish Language Strategy Website Workflow Work History Senior Advisor National Fundraising Director 09/2020 12/2020 City State Created project plan implement new business strategy organizational structure optimize workflow, leading team raise $2.25MM two months, largest congressional raise country period. Led 14-person staff composed digital marketing, data, communications, sales teams surpass engagement fundraising KPIs. Managed $4.25MM budget fundraising-related projects including launching mobile-compatible website, activist-targeted digital marketing campaign increased engagement across digital channels 43%. Campaign Fundraising Special Projects Advisor 01/2020 08/2020 Company Name – City Developed budgets, timelines, deliverables, KPIs portfolio 8 congressional campaigns throughout Midwest, leading campaign increase money raised least 100%. Collaborated heads event, operations, fundraising departments flawlessly execute 100 appearances former presidents high- profile celebrities. Campaign Chief Staff Fundraising Director 03/2019 12/2019 City Built oversaw $4MM budget campaign projects ranging external communications fundraising strategies lawn sign placement. Advised Congressman political decisions developments involving re-election efforts. Fundraising Director 11/2018 02/2019 Company Name – City State Led team composed digital marketing, direct mail, polling consultants implement fundraising strategy raised $1.4MM, campaign NYC time period. Fundraising Director 06/2018 11/2018 City State Deputy Fundraising Director 12/2017 05/2018 City State Office House Minority Leader Steny Hoyer 08/2017 12/2017 Litigation Legal Assistant 07/2016 08/2017 Company Name – City State Voted best legal assistant litigation department. Legislative Intern City Education Bachelor Arts US History Emory University City State summa cum laude Certificate Gender Sexuality Diversity Inclusion Workplace Four-week course offered University Pittsburgh Certificate Spanish Language Universidad De Salamanca City Work History Senior Advisor National Fundraising Director 09/2020 12/2020 City State Created project plan implement new business strategy organizational structure optimize workflow, leading team raise $2.25MM two months, largest congressional raise country period. Led 14-person staff composed digital marketing, data, communications, sales teams surpass engagement fundraising KPIs. Managed $4.25MM budget fundraising-related projects including launching mobile-compatible website, activist-targeted digital marketing campaign increased engagement across digital channels 43%. Campaign Fundraising Special Projects Advisor 01/2020 08/2020 Company Name – City Developed budgets, timelines, deliverables, KPIs portfolio 8 congressional campaigns throughout Midwest, leading campaign increase money raised least 100%. Collaborated heads event, operations, fundraising departments flawlessly execute 100 appearances former presidents high- profile celebrities. Campaign Chief Staff Fundraising Director 03/2019 12/2019 City Built oversaw $4MM budget campaign projects ranging external communications fundraising strategies lawn sign placement. Advised Congressman political decisions developments involving re-election efforts. Fundraising Director 11/2018 02/2019 Company Name – City State Led team composed digital marketing, direct mail, polling consultants implement fundraising strategy raised $1.4MM, campaign NYC time period. Fundraising Director 06/2018 11/2018 City State Deputy Fundraising Director 12/2017 05/2018 City State Legislative Intern City Office House Minority Leader Steny Hoyer 08/2017 12/2017 Litigation Legal Assistant 07/2016 08/2017 Company Name – City State Voted best legal assistant litigation department. Languages Conversational Spanish Skills Excel Google Sheets FFamiliarity multiple CRM Databases, Budgets, budget, Business Development, business strategy, CRM, databases, direct mail, fundraising, legal, litigation, marketing, Marketing Communications, Excel, money, Organizational, Problem Solver, Project Management, sales, Spanish, Spanish Language, Strategy, website, workflow",ADVOCATE
"CONSULTANT Professional Summary Highly motivated female 3years management experience exceptional people skills, looking join growing organization part executive team. Core Qualifications Results-oriented Operations management Client-focused Microsoft Office Computer proficient Quick learner File/records maintenance Reports generation analysis Contract negotiation/review/drafting Financial records processing Training development Change management Contract auditing Account Management, Advertising, Budgeting, Business Development, Client Relations, Computer Literate, Computer Proficient, Creative Problem Solving, Customer Needs Assessment, Customer Satisfaction, Customer Service, Domestic International Experience, Expense Control, Internal Auditing, Lead Development, Marketing, Multi-Task Management, Product Development, Project Management, Reporting, Experience Company Name City State Consultant 05/2014 Current Conducted detailed site analysis address project overlapping led timely project completion cost savings. Provided onsite training. Monitored multiple databases keep track company inventory. Prepared departmental contracts attorney approval. Completed company insurance renewals including property, Workers' Compensation, general liability, cargo aviation documents. Successfully led key projects resulted [positive outcome]. Planned executed [project]. Effectively controlled release proprietary confidential information general client lists. Organized coded documents related due diligence acquisitions. Reviewed provided comments adequacy documents took necessary steps cure deficiencies. Prepared correspondence, accounting financial documents analysis. Completed company insurance renewals including property, Workers' Compensation, general liability, cargo, aviation K R documents. Prepared departmental contracts attorney approval. Reviewed provided comments adequacy documents took necessary steps cure deficiencies. Prepared routine legal correspondence memoranda attorney partners. Prepared correspondence, accounting financial documents analysis. Company Name City State PETROLOG 09/2012 01/2014 Role overview: This role involved proactive implementation Health, Safety, Environment Quality activities support company's objectives described Corporate HSEQ policy. Main Responsibilities: To provide specialist advice environmental HSE matters Petrolog demonstrate sound environmental HSE management, ensure legal compliance minimise potential litigation damage company's reputation Ensure compliance wide range environmental, safety quality regulations Manage Petrolog's database regulatory permits related documents Assist development HSEQ improvement plans office offshore units Complete review environmental performance report month Petrologs' assets Frequent site visits provide environmental support, assist ISO 14001 verification visits Contributions in-house training competency example, preparation computer-based training programmes, presentations design hazard identification animations improve environmental awareness personnel. Attendance provision feedback participation industry networks, forums Environmental Audit Team. Company Name City State Environmental Specialist 09/2011 09/2012 Act environmental representative business unit regulatory applications permits Liaised external consultants regard ongoing certification Routine site inspection site visits ensure compliance environmental standards. Review industries EIA's EIS's environmental authorisations Participate regional industrial association committee(s) Develop strong working relationship community relations company personnel. Education Master Science Oil Gas Enterprise Management 2015 University Aberdeen City State UK Graduated Distinction, undertook courses petroleum economics, project management, geoscience, sustainable development dissertation Best Practicable Environmental Option different energy technologies. Through course, I developed vast knowledge business skills needed analyse evaluate projects. Bachelor Science Environmental Management 2011 Abia State University City Nigeria Four years study majored environmental management entrepreneurial development. Course work included remediation techniques, environmental management systems, renewable energy technologies., dissertation Environmental impact assessment proposed brewery. Graduated Second class Upper division CGPA 4.13/5 Select One Interests Travelling, cooking dancing Professional Affiliations European Energy Institutes Additional Information Personal Interest: Travelling, cooking, dancing, singing, shopping. Skills Biology, BSc, Chemistry, Interpersonal, community relations, cost control, clients, database, Drafting, Economics, EIA, English, Environmental Compliance, environmental management, inspection, ISO, legal compliance, litigation, mentoring, Microsoft office, Microsoft Office applications, office, MSc, Enterprise, networks, OIL, personnel, Physics, presentations, Project Management, Quality, Quality Assurance, Report writing, research, Safety, sound, training programmes",CONSULTANT
"UTILITY ENGINEER Profile Detail oriented motivated Chemical Engineer strong research, analytical problem solving skills seeks position industry. Team player proven strengths customer relationship management, leadership, communications skills. Demonstrated ability multitask, work pressure meet critical deadlines. Fluent Hindi-Urdu, English Areas Expertise Site Manager, Gamry VistaShield, Microsoft Office Design Software: Matlab, Aspen Plus Imaging skills: SEM, Microscopic Imaging Key Qualities: Excellent management interpersonal skills, Reliable, Responsible, Resourceful, Quick learner, Organized, Hard-worker takes pride job well done. Self-motivated, Very friendly, enjoy helping others. Professional Experience January 2015 December 2016 Company Name City State Utility Engineer Monitored evaluated design, operation, maintenance electric utility systems ensure New York State's electric customers provided safe reliable electric service. Evaluated Utility's budget program rate Cases; Reviewed Utility's Emergency Response Plan, Research Development, System Reliability filings. Cooperated staffs city state agencies issues mutual concern. Conducted field inspections electric communication facilities determine compliance Public Service Commission wire crossing line extension permits, underground overhead facility rules, electric construction maintenance regulations. Researched technical reports, long-range planning studies data obtain information made recommendations. Developed data engineering operational studies involving Public Service Commission cases. June 2014 December 2014 Company Name City State Transportation Construction Inspector Supervised construction operations regulation Department Transportation's Engineer-in-Charge Reviewed interpreted maps, plans, diagrams contract specifications. Utilized ""Site Manager"" software enter inspection details related information. Assisted conducting air content tests, slump tests, obtaining cylinders subsequent load tests concrete Verified thickness layer materials placed maintained As built work completed. Updated retrieved information required. Prepared various reports, notices, letters required. Archived correspondence kept record daily work tickets field pictures. April 2013 May 2014 Company Name Research Assistant Laboratory Nanoparticle Modification Assembly Mentor Prof. Ilona Kretzschmar Provided research support faculty member assisted PhD students research related Dye Sensitized Solar Cells. Designed ran experiments laboratory. Acquired data using Gamry VistaShield instrument Electrochemical Impedance Spectroscopy software. Assembled characterized titanium dioxide inverse opal structures. Fabricated dye-sensitized solar cells using ionic liquid electrolytes investigated performance cells using ionic electrolytes. Performed Physical Vapor Deposition Platinum Titanium FTO slides. Organized maintained laboratory ensure safety. Senior Design-I- Simulation Production Ammonia Shale Gas Designed process flow system (PFD) synthesize ammonia shale gas using ASPEN-Plus simulation software. Determined equipment sizes rating based operating specifications. Comprehensive economic analysis overall process done determine feasibility process Senior design-II- Simulation Production Ethylene via Dehydration Ethanol Designed simulation process produced ethylene via ethanol dehydration commercial gamma-alumina catalyst. Modeled dehydration ethanol using Peng-Robinson equation state. Products dehydrations separated flash drum, absorption column, cryogenic distillation columns. Performed economic analysis determine feasibility process. Performed process hazard analysis provide environment friendly process. Kinetics Mass Transfer Effects Chemical Reaction Batch Reactor Analyzed kinetics mass transfer effects reaction citric acid sodium bicarbonate. The overall objective design experiment determine amount sodium bicarbonate tablets needed reach pH 5 critic acid sodium bicarbonate solution 4 minutes. Education May, 2014 City College New York B.E Chemical Engineering Chemistry, Mathematics Chemical Engineering Chemistry, Mathematics 3.3 Affiliations Member American Institute Chemical Engineers, (AIChE) Member Omega Chi Epsilon Honors Society Member Society Women Engineers President- Chemistry Club, Fall 2011 Secretary- Physics Club, Spring 2011 Work History Company Name Certifications Inorganic Chemistry Organic Chemistry Materials Science Nanomaterials Unit Operations Fluid Mechanics Thermodynamics Transport Phenomenon Process Control Reaction Engineering Separation Operations Calculus I, II, III Linear Algebra Differential Equations Engineering Economics Skills acid, budget, Calculus I, Chemistry, interpersonal skills, content, Design Software, economic analysis, Economics, Engineer, experiment, experiments, flash, Imaging, inspection, letters, materials, Materials Science, Matlab, Mentor, Microsoft Office, PhD, Platinum, Process Control, Quick learner, Research, safety, Self-motivated, Simulation, Transportation",CONSTRUCTION
"TEACHER Summary Seeking Education Coordinator position company allow fully manage curriculum development, coordinate job training opportunities, utilize communication, organizational, problem solving skills. Highlights Microsoft Office (Word, Outlook, Excel, PowerPoint, Publisher, Access) Teaching Strategies GOLD CDA-Infants Toddlers Maryland Child Care Credential PCS Web Leadership skills Time management skills Verbal communication skills Organizational skills Teamwork skills Teaching skills Resourcefulness Patience Responsibility Reliability Determination Multi-Tasking Basic clerical knowledge Reliable Experience Teacher 01/2014 Current Company Name City State Plan conduct activities balanced program instruction, demonstration, work time provides students opportunities observe, question, investigate. Confer staff members plan schedule lessons promoting learning, following approved curricula. Prepare materials classrooms class activities. Establish enforce rules behavior, procedures maintaining order. Organize lead activities designed promote physical, mental social development, games, arts crafts, music, storytelling, field trips. Assimilate arriving children school environment greeting them, helping remove outerwear, selecting activities interest them. Attend staff meetings, serve committees required. Attend professional meetings, educational conferences, teacher training workshops maintain improve professional competence. Offered detailed daily reports outlined child's activities. Read stories children taught painting, drawing crafts. Incorporated music art activities encourage creativity expression. Teacher 01/2008 01/2014 Company Name Escorted children outings trips local parks zoos. Plan conduct activities balanced program instruction, demonstration, work time provides students opportunities observe, question, investigate. Confer staff members plan schedule lessons promoting learning, following approved curricula. Prepare materials classrooms class activities. Establish enforce rules behavior, procedures maintaining order. Organize lead activities designed promote physical, mental social development, games, arts crafts, music, storytelling, field trips. Assimilate arriving children school environment greeting them, helping remove outerwear, selecting activities interest them. Attend staff meetings, serve committees required. Attend professional meetings, educational conferences, teacher training workshops maintain improve professional competence. Offered detailed daily reports outlined child's activities. Read stories children taught painting, drawing crafts. Incorporated music art activities encourage creativity expression. Security Property Clerk 01/2007 01/2007 Company Name City State Type, format, proofread, edit correspondence documents, notes dictating machines, using computers typewriters. Prepare meeting agendas, attend meetings, record transcribe minutes. Answer telephones, switch board, direct calls, take messages. Operate office machines, photocopiers scanners, facsimile machines, voice mail systems, personal computers. Office Automation Clerk 01/2006 01/2006 Company Name City State Type, format, proofread, edit correspondence documents, notes dictating machines, using computers typewriters. Prepare meeting agendas, attend meetings, record transcribe minutes. Answer telephones, switch board, direct calls, take messages. Operate office machines, photocopiers scanners, facsimile machines, voice mail systems, personal computers. Education M.Ed Educational Leadership May 2015 Concordia University City State Educational Leadership B.A Sociology 2011 University Maryland Eastern Shore Princess City State Sociology Skills arts, conferences, edit, facsimile, instruction, Leadership skills, notes, materials, meetings, Access, Excel, Microsoft Office, Outlook, PowerPoint, Publisher, Word, Multi-Tasking, office machines, Organizational skills, photocopiers, scanners, switch, teacher, Teaching, Teamwork, telephones, Time management, Type, typewriters, Verbal communication skills, voice mail, workshops",TEACHER
"ENGINEERING INTERN Summary Motivated Entry Level Civil Engineer technical knowledge quality assurance mindset necessary conquer unforeseen obstacles. Organized, detail-oriented, efficient work ethics. Committed high performance mastering tasks better future duties. Relevant Courses Materials Construction Construction Management Reinforced Concrete Structural Steel Design Survey Engineering Leadership Foundation Design Environmental Engineering Soil Engineering Transportation Engineering Experience Company Name City State Engineering Intern 05/2017 08/2017 Spreadsheets Estimating Dealt Subcontractors/Suppliers Plan Revisions Company Name City State Field Engineering Intern 05/2016 08/2016 Drill Logs Time Cards Drilled Shaft Concrete Pours Quantities Company Name City State Field Engineering Intern 05/2015 08/2015 Spreadsheets Concrete RFI's Soil Nail Wall Installation Skills Bluebeam, Mathcad, Microsoft Word, Excel, Project, Powerpoint, Autocad Civil 3D. Education Training Bachelor Science Civil Engineering 2018 University Pittsburgh Johnstown City State GPA: 3.01 Activities Honors Dean's List 2013",ENGINEERING
"CONCRETE LABORER/FINISHER/OPERATOR Professional Summary Versatile Concrete Laborer accustomed working various environments taking multiple tasks. Exceptional work ethic, stamina reliability. Offering many years history construction experience, excellent attendance record reputation reliability. Hardworking Concrete Laborer adept completing tasks quickly correctly maximize team productivity job efficiency. Knowledgeable mixing, pouring smoothing concrete on-site well work pre-cast pieces. Focused Concrete Laborer strong attention detail, commitment safety environment. Bringing understanding appropriate protective measures, correct equipment operation effectively contribute team success dedicated responsible work. Work History Concrete Laborer/Finisher/Operator 03/2020 04/2021 Company Name City State Measured precise amounts concrete verified levelness improve quality finished product. Installed rebar molded expansion joints edges concrete projects. Operated equipment forklifts safely efficiently complete site work. Demolished repaired old concrete surfaces. Shoveled materials dirt, gravel asphalt. Leveled, smoothed finished surfaces poured concrete construction projects. Adhered safety reporting procedures. Wore correct clothing protective equipment jobs. Monitored inventory key tools materials used project site provide consistent availability. Reviewed project documentation blueprints prioritize schedule job tasks. Engaged customers subcontractors provided timelines project completion. Utilized crane jackhammer observing manufacturer's safety procedures corporate standards. Applied concrete fabrication techniques achieve tasks. Routinely lifted moved items weighing 250 pounds. Completed physically demanding tasks lifting 250 pounds move job materials. Maintained clean, safe worksite. Mixed, spread patched concrete specifications assigned projects. Concrete Construction Laborer 01/2015 03/2020 Company Name City State Installed rebar molded expansion joints edges concrete projects. Measured precise amounts concrete verified levelness improve quality finished product. Operated equipment forklifts safely efficiently complete site work. Shoveled materials dirt, gravel asphalt. Wore correct clothing protective equipment jobs. Leveled, smoothed finished surfaces poured concrete construction projects. Demolished repaired old concrete surfaces. Operated crane jack hammer break cement. Assisted foreman driver positioning truck moved discharge chute guide concrete forms. Adhered safety reporting procedures. Engaged customers subcontractors provided timelines project completion. Reviewed project documentation blueprints prioritize schedule job tasks. Monitored inventory key tools materials used project site provide consistent availability. Set forming materials prepare pouring concrete. Mixed, spread patched concrete specifications projects. Lead Dishwasher 09/2003 01/2015 Company Name City State Washed sanitized dirty dishes hand using dishwasher. Efficiently loaded unloaded dishwashers, cleaning hand large pots [Type] items used often kitchen staff. Stepped additional roles busy times boost coverage important stations. Helped team meet expected demands restocking work areas throughout restaurant server stations, salad bars supply cupboards. Kept kitchen areas neat clean removing trash organizing supplies. Troubleshot equipment malfunctions completed minor repairs keep equipment functioning. Washed equipment, surfaces, refrigerators areas applied sanitizing chemicals. Kept work area clean, dry free debris prevent incidents accidents. Worked chemicals detergent, rinse agents sanitizers protect customer health. Maintained proper temperatures, behaviors controls meet exceed health department standards. Oversaw incoming deliveries, including unboxing supplies, shelving stock rotating items. Increased machine efficiency scraping pre-washing dishes. Assisted kitchen prep work help operations run smoothly meet customer needs. Completed extra cleaning work garbage cans, racks, dry storage areas fixtures keep kitchen spotless. Cultivated strong customer relationships generate repeat referred patronage offering spotless dishes. Paid close attention instructions supervisor completed tasks time. Established great relationships staff promoting team-oriented atmosphere use communication. Education High School Diploma 05/2003 Escambia High School City State Skills Forklift Operation Power Tools Cleaning Commercial Construction Heavy Lifting Predictive Preventive Maintenance Materials Packing Concrete Mixing New Construction",CONSTRUCTION
"ENGINEERING ASSISTANT Summary Product Process engineer three years experience leading projects new product development, new model assembly launch, quality Toyota production systems. Extensive understanding process engineering design development automotive systems. Skills C, R, Catia, AutoCAD, ANSYS, Microsoft office, Product Project Management, GD&T, Minitab, Kanban, Kaizen, FMEA. development. Toyota production systems, APQP, PPAP, 8D, 5 why, KPI's, Reliability SAE Standards, Vehicle ergonomics, DVP&R, QCC, CNC engineering. Programming Experience 07/2017 08/2017 Engineering Assistant Company Name － City State Developed Delphi's SPQVC (Safety, People, Quality, Volume Cost) metrics cut assembly issues 10%. Developed APQP, cost estimations integrated new fuel injectors models remanufacturing process line. Performed PFMEA, root cause analysis lead cross functional teams resolve quality downtime issues. Sustained monitored lean manufacturing (5S, workplace safety, Kaizen, Single piece flow) drove continuous improvement. 06/2013 06/2016 Engineer Company Name － City State Designed, developed, tested introduced new product manufacturing line. Developed control plans schedules support prototype development, pre production zero defect production parts launc h. Studied market forecast, conducted benchmarking manufacturing cost analysis new product introduction. Lead APQP, DVP&R PPAP development conducted DFMEA new product development. Scheduled coordinated phases project (cost, tooling, equipment,) develop 'World class model line manufacturing' imp lementing (TPS). Successfully launched new product assembly project worth $100 million adhering Toyota standards. Performed design reviews, documented BOM created assembly process documentations. Reduced manufacturing costs 30% improving SQD (Safety, Quality Delivery) KPI's metrics. Performed ensured quality reliability processes developed validation recovery plans. Spearheaded cost estimations closure non-conformance reports using quality tools (Pareto charts, Fishbone analysis, 8D, 5Why, FMEA). Developed actions IPQPR's (In process quality problem reports), SQPR's (Supplier quality problem reports) present Japanese quality teams. Prepared product process engineering change requests (ECR's) documentations, cost reduction proposals presented management. Developed manufacturing process layout, control plans, work instructions PFMEA. Major Projects. University Michigan Dearborn Product Development Designed manually operated juicer using CATIA V5, prototyped part using additive manufacturing (3D Printing), used benchmarking, customer surveys, DFMEA brainstorming methodologies build business portfolio using lean canvas. Occupant package design Assessing driver requirements like seat track length, head clearance, entrance height, steering wheel height diameter, accelerator heal point important driver's requirement design new compact sedan help Anthropometric data SAEJ1100v005, SAEJ1516v002, SAEJ1517v002 benchmarking analysis. Vehicle package analysis evaluation cargo compartment Analyzed vehicle attribute requirements like cost, quality, operation packaging cargo compartment benchmarking three entry level sedans evaluating results using ANOVA customer feedback reliability. Analysis driver door interior trim panel using Quality function deployment (QFD) Evaluated HMI logical layout packaging systems interior trim panel benchmarking compact sedans, interviewed customers user experience, used QFD take suggestions find area improvements. Exterior mechanical package analysis Developed interface diagram interface matrix represent various functions components. Studied vehicle anatomy decomposing vehicle systems, sub-systems, components. Vehicle body side aperture spot welding Conducted detailed analysis spot welding BIW, determined robot base end effector motion factors complete station design using 4M. Gearbox FMEA Conducted detailed study potential failure causes 6X4 truck gearbox casing failure fracture using DFMEA PFMEA. Implemented DFA DFM derive optimal design ease assembly disassembly gearbox casing. Design assembly Proposed assembly line plant 138 stations volume requirement 240k vehicles, analyzed JPH, throughput, bottleneck, labor hours, number shifts operators, length station line speed. Six Sigma Implemented lean six sigma concepts improve efficiency base coat usage body paint shop DMAIC methodology. Education Training 04/2018 Master Science Manufacturing Systems Engineering University Michigan Dearborn － City State Manufacturing Systems Engineering 06/2013 Bachelor Engineering Mechanical Engineering Visvesvaraya Technological University Mechanical Engineering Skills anatomy, AutoCAD, benchmarking, CATIA, CNC, cost analysis, ergonomics, lean manufacturing, manufacturing process, Minitab, packaging, process engineering, Product Development, surveys, validation, welding",ENGINEERING
"DESIGNER Summary Designer 15 years product design, manufacturing, exhibit design visual merchandising, comprehensive management logistics experience thrives dynamically changing environments. Highlights Design processing expertise Proficient AutoCAD Adobe Photoshop Concept development Product specifications Color material application Strong leader Proficient furniture systems Vendor sourcing Knowledgeable quality control standards Procurement specialist Dedication product quality Compliance GMPs Accomplishments Planned, directed, coordinated assigned manpower efficiently meet production requirements. Experience 03/2014 11/2015 Designer Company Name City State Design built custom furniture client's initial conceptual idea. Create CAD drawings approval Create estimate pricing Provide finish samples fabrics cuttings approval, Creates, reviews, modifies specification documentation including approval drawings, supplier drawings, specifications. Responsible correct building finishing product designed Completed key projects time, budget high level accuracy. Reviewed production orders, schedules, delivery dates inventory levels determine product availability. Established adjusted work procedures meet production schedules. Supervised production schedules, production quality time delivery. 02/2006 03/2014 Senior Production Manager Company Name City State Management Production team Responsible price quotations custom quotes Formations product line. Also responsible accurate generation Order Acknowledgment related approval drawings necessary, review launch ""Standard"" product line. Worked closely R&D department, assisting necessary development new products. Created, reviewed, modified specification documentation including approval drawings, supplier drawings, specifications MAS 200 system, E2 ShopTec System. Reviewed maintained pricing Formations product line, meeting directly owners evaluate value-engineering concepts options. Developed, evaluated, maintained quality vendors products. Prepared analysis new designs overall feasibility possible incorporation standard line products. Responsible oversee supervise team production products verifying proper assembly techniques, finishes, upholstery, development necessary implementation. Communicated instructed sales assure smooth flow information throughout production process. Maintained average turn-around custom quotes estimates. Assisted daily questions issues related ""Custom"" work and/or engineering orders respective department supervisors, necessary. Authorized fulfillment requests repairs, orders returns/cancellation discounts. Interacted managers solve/discuss issues, concerns, updates, projects, deadlines demands. 06/2004 11/2005 Project Manager Company Name City State Space furniture planning Design capabilities along strong organizational communication skills, creation FF&E, color materials. Coordination drawings information disciplines providing design support completion execution design projects (space planning, details, specifications, material palettes). Served single point contact project scheduling changes. Monitored team progress enforced deadlines. Drafted action plans led meetings department executives review project status proposed changes. Defined project deliverables monitored status tasks. Responsible small maintenance projects Viceroy Hotel Santa Monica. Education Associate Arts Interior Furniture Design Santa Monica College City State Certified Interior Designer Bachelor Laws (LLB) Contract Universidade Candido Mendes City State Brazil Languages Fluent Portuguese English Intermediate Spanish Skills AutoCad drafting 3D Rendering Material Board Communication skills conceptual design material organizational",DESIGNER
"SALES ASSOCIATE Summary Outgoing people-oriented person effectively develops lasting professional relationships clients customers. Highlights Quick learner Outstanding customer service Business management Team player Inventory control familiarity Strong organizational skills Active listening skills Strong leadership skills Accomplishments I learned communicate staff well customers. I enthusiastic personality make people around happy excited. It full believe ""I Team. I would never able achieve wonderful goals takes wonderful group people achieve highest goals. Experience 01/2017 Current Sales Associate Company Name － City State Help customers, run registers, throw freight, help shelf resets, make sure things clean organized. 08/2016 12/2016 Sales associate/ad's superviser Company Name － City State Key holder, Help customers needs, run registers, throw freight, I also overseen ordering set ads month. 05/2014 01/2015 Indepentdant Contractor Company Name － City State document reviews, computer skills, also learn fast self motivated 10/2002 04/2015 Manager Company Name － City State Built schedules, set goals, inventory, cash handling, seen group people, customer service, employee services In six years I grew salon 150% increase customer counts well 30% sales growth, meet overcame several goals including topping chart top salon state Utah. ​ Education 2000 High School Diploma General South Summit High School － City State Summit 2002 Cosmotology Heiritage College Beauty － City State Skills I extended classes interviewing hiring staff well Goal setting follow staff well store. Over 15 years experience building schedule also maintaining one. I good encouraging staff set high expectations well helping achieve goals. I also took couple seminars problem solving work place extended staffing, schedules, customers.",SALES
"STAFF ACCOUNTANT Professional Profile To gain payroll skills Qualifications Deltek Time Expense 8.1; Costpoint 6.1; ADP Enterprise HR 5.0; ADP 5.30; eTime 3A; Ceridian; SAP Equity Edge, Acuity 4.10; Kronos; Nextgen; Office Suite, accounts payable, benefits, budget, Contracts, documentation, general ledger, insurance, access, Microsoft Office Suite, Enterprise, payroll processing, personnel, policies, tax, training material, workshops, year-end Relevant Experience Successfully transitioned company use paper timesheets automated payroll system within six months.Worked human resources develop streamlined way track paid time off.Simplified payroll processing procedure increase department productivity 25%. Experience Staff Accountant 08/2014 Current Company Name City State Review, verify input personnel action forms certified, classified, substitute positions. Process times sheets use Kronos timekeeping system employees schools assigned. Responsible annual payroll 18 million dollars. Process paper time sheets bus shuttle drivers. Responsible entry direct deposit, W-4, A-4 forms employees working Board using Nextgen accounting software. Update supervisor required changes corrections needed complete monthly payroll processing. Analyze access reports data finalizing monthly payroll identify variances anomalies need corrected prior final processing. Ensure employees board approved payroll changes calculated prorated based required salary schedule. Work closely supervisor team members ensure implementation processes standardized executed accordance school board policies. Payroll Administrator 07/2009 01/2014 Company Name City State Responsible payroll functions. Updated payroll records; including changes employee tax exemptions, direct deposit, benefit deductions, applicable garnishments. Provided timesheet training granted access credentials new hires. Maintained payroll guidelines writing updating policies procedures. Complied federal, state, local legal requirements studying existing new legislation. Maintained professional technical knowledge attending educational workshops, reviewing professional publications, establishing personal networks, participating professional societies. Independently maintained prepared post payroll tax general ledger entries bi-weekly month-end close. Provided weekly written memos management staff concerning time attendance. Prepared provided requested documents materials annual payroll audit. Tested Accounts Payable expenditures annual Sox Audit. Maintained employee confidence protects payroll operations keeping information confidential. Supported organization's mission; committed exceeding customer expectations efficiency quality service. Left position attend family medical situation since resolved. Payroll Specialist 03/2001 03/2005 Company Name City State Developed processed confidential payroll documentation approximately 300 employees located throughout Southeast Region. Executed payroll budget $45 million payroll processing vendor ensured final disbursement funds employees. Acted Point Contact ADP eTime systems Blood Services Division Alabama Gulf Coast Region. Conducted study resulted improved accuracy timesheet input, enhanced actual payroll output, streamlined payroll timesheet process yielded greater efficiency. Managed payroll training department timekeepers monitored daily progress. Wrote revised payroll. technical manual vendor training material deemed user friendly trainees. Provided bi-weekly briefing Payroll Manager labor issues, status payroll, current projects. Prepared issued W-2's region ensuring accurate employee wage records timely submission tax documents preparation year-end-close. Left position due lay-off within company. Staff Accountant 06/1999 03/2001 Company Name City State Processed bi-weekly semi-monthly payroll 180 employees throughout United States. Analyzed reviewed benefit election documentation ensure proper selections made employees. Executed garnishment child support orders accordance state laws. Reconciled payroll bank accounts disbursement funds. Processed accounts payable checks distributed numerous company vendors. Prepared journal entries made adjustments general ledger month-end close. Payroll Specialist 09/1997 06/1999 Company Name City State Responsible payroll execution nearly 400 employees Retail Division. Verified application packets ensure required documentation captured. Input pertinent information ADP system ensured new associates properly registered receive accurate compensation. Received processed employee job verification requests various businesses creditors. Payroll Accountant 09/1996 09/1997 Company Name City State Review confidential contractual offer letters tenured part-time professors determine appropriate compensation packages. Contracts negotiated professors upon approval, financial conditions contract executed. Tracked labor funding contracts staying within prescribed departmental salary budget. Responsible committing obligating funds in-house contracts matching final disbursements. Coordinated insurance retirement benefits college faculty staff. Education MBA 2010 University Phoenix City State B.S Business Adminstration 1992 Alabama A&M University Business Adminstration Affiliations American Payroll Association Skills accounting software, accounts payable, ADP 5.30, ADP, benefits, budgets, Ceridian, Contracts, documentation, Edge, Equity, forms, funds, general ledger, insurance, Kronos Microsoft Office Suite,networks, Payroll, payroll processing, personnel, policies, processes, publications, SAP 6.20, taxes, training material",ACCOUNTANT
"BRAND MANAGER Summary Brand manager strong merchandising background. Experience business development, sales marketing. Understands excels analytical creative thinking. Highlights Excellent time management skills Strong communicator Entrepreneurial thinker ?Self-motivated Goal-oriented Experience 07/2015 Current Brand Manager Company Name Leads analysis development merchandising strategies across categories focus sales, gross margin, conversion, customer retention acquisition Develops manages relationships top level accounts establishing new cultivating existing business accounts Partners Merchandise Planning forecast changes margin challenges achieve financial targets Collaborates e-commerce marketing teams ensure on-site email promotions reflect merchandising brand strategies Secures builds strategic brand partnerships 11/2013 06/2015 Associate Omni Buyer, Men's Nautica Sportswear Company Name City State Developed annual financial plans classification vendor level Strategized custom assortments meet sales margin plan Identified product trend opportunities within classifications Strategized key items promotions; negotiated product availability, distribution pricing maximize profits margin 07/2012 10/2013 Assistant Buyer, Men's Dress Casual Pants Company Name City State Assisted buyer monthly forecasting vendor department level Tracked managed receipt flow process Communicated vendor partners newness timely deliveries Planned coordinated weekly marketing events categories 10/2010 06/2012 Assistant Planner, Women's Shoes Company Name City State Determined executed replenishment allocation strategies maintain healthy stock levels 500 individual stores Worked vendors securing additional inventory drive sales Education 2010 Bachelor Arts Strategic Communications Elon University City State Skills Microsoft Excel Microsoft PowerPoint Microsoft Word",APPAREL
"COMMUNICATIONS COORDINATOR Summary Creative highly-motivated Communications Marketing professional experience creating engaging interesting work achieves results. Highlights Adobe Photoshop, InDesign, Illustrator, Experience mobile applications, Microsoft Office Suite Constant Contact Mailchimp Etapestry Accomplishments 2015 Folio Magazine: Eddie Award Finalist Association Non-Profit (B-to-B) – Single Article – Less 6 Issues [VPP Participants' Association's magazine—The Leader] Raised circulation organization's magazine one year 2,500 issues (VPP Participants' Association) Promoted helped execute fundraising benefit/auction concert; raised $9,000. (Susquehanna Life Magazine) Work History Company Name Experience Communications Coordinator 10/2014 Current Company Name City State Authored articles featured topics, current events human interest stories stimulated interest increase readership organization's magazine; increased circulation 2,000. Managed content designed layout look company's conference mobile app Created webpage copy newly designed website Wrote Ran company's Facebook Twitter Accounts. Communications Editorial Assistant 05/2014 09/2014 Company Name City State Created event listings, media lists press releases magazine. Promoted helped execute fundraising benefit/auction concert; raised $9,000. Customer relations phone office. Communications Intern 05/2013 08/2013 Company Name City State Created various forms communication pieces including survey, press release, newsletter articles, event invitation, spreadsheets competing organizations, etc. Created several web pages company improved layout organization company's website. Server Host 02/2011 08/2011 Company Name City State Strengthened customer base close relationships patrons restaurant. Provided prompt service taking orders, serving food closing check. Helped clean organize kitchen restaurant. Helped set serve parties events 100 people. Experience knowledge fine dining. Public Relations Volunteer 09/2012 12/2012 Company Name City State Met client throughout semester discuss needs strategic communications. Created various forms public relations writing assignments clientincluding pitch letters, news releases, fliers, fact sheets, feature stories, media lists, created script public service announcement. Public Relations Volunteer 09/2012 12/2012 Company Name City State Met head Elon University Health Human Performance department create strategic communications client. Created focus group questions, survey, completed focus group Elon students measure students' beliefs opinions department Health/Human Performance. Created report research presented findings research Department Health/Human Performance. Education Bachelor Arts Strategic Communications May 2014 Elon University City State GPA: GPA: 3.71 Graduated Magna Cum Laude Dean's List Fall 2010, Spring 2011, Spring 2012, President's List Fall 2012, Spring 2013, Fall 2013; Spring 2014 Inducted National Communications Association, Lambda Pi Eta Inducted National Social Science Honor Society, Pi Gamma Mu Inducted International Sociology Honor Society, Alpha Kappa Delta Strategic Communications GPA: 3.71 Graduated Magna Cum Laude Dean's List Fall 2010, Spring 2011, Spring 2012, President's List Fall 2012, Spring 2013, Fall 2013; Spring 2014 Inducted National Communications Association, Lambda Pi Eta Inducted National Social Science Honor Society, Pi Gamma Mu Inducted International Sociology Honor Society, Alpha Kappa Delta Interests Member Public Relations Student Society America ""1000 Thanks"" Program Contributor Received 1500 thank-you cards university community (Fall 2013) Completed service-learning work nonprofit organization, Sustainable Alamance, helped plan coordinate event helped raise $1,000. Volunteered Elon University's Student Government Association promote organization Member academic organization, Theta Psi Alpha (Spring 2013) House Representative The Station Mill Point residence community (Fall-Spring 2013) Study Abroad: Studied ecotourism abroad Australia winter term January 2014. Visited cities Sydney, Brisbane, Cairns, Melbourne, Tasmania learned sustainable travel tourism. Relevant Coursework: Communications Global Age, Media Writing, Strategic Campaigns, Health Communications, Public Relations Civic Responsibility, Digital Media Convergence, Strategic Writing, Communication Research, Corporate Publishing, Capstone Communications, Advertising Society, Intro Marketing Additional Information Past Extracurricular Activities: Member Public Relations Student Society America ""1000 Thanks"" Program Contributor Received 1500 thank-you cards university community (Fall 2013) Completed service-learning work nonprofit organization, Sustainable Alamance, helped plan coordinate event helped raise $1,000. Volunteered Elon University's Student Government Association promote organization Member academic organization, Theta Psi Alpha (Spring 2013) House Representative The Station Mill Point residence community (Fall-Spring 2013) Study Abroad: Studied ecotourism abroad Australia winter term January 2014. Visited cities Sydney, Brisbane, Cairns, Melbourne, Tasmania learned sustainable travel tourism. Skills Adobe Photoshop,Illustrator, InDesign Experience Cvent Crowdcompass' mobile application software Microsoft Office Constant Contact, Mailchimp",PUBLIC-RELATIONS
"SENIOR DIRECTOR, PRODUCT MANAGEMENT Career Overview For twenty years, I've done product management, product marketing, business development organizations early stage start-up large, publicly traded companies. Common every role every company finding success laser-like focus business needs customers. With decade online media experience, I remain fascinated intersection media creation, distribution, consumption, monetization. The revolution still early stages, increasing consumer control watch listen broad-ranging impact makes money ecosystem, how. Planning building enabling technologies I love. Qualifications Strong analytical skills Excellent problem solving skills Knowledge streaming video platforms Customer Needs Requirements Management Shipping quality software time Work Experience Senior Director, Product Management Aug 2013 Current Company Name － City State ReverbNation leading online platform independent musicians, emerging Artists build careers online marketing tools industry opportunities. Led team product managers, designers, QA testers Managed, designed, released first-ever mobile responsive version product Conducted extensive user testing multiple iterations Analyzed key performance indicators drive new opportunities identify product problems VP, Digital Media Solutions Jul 2012 Jul 2013 Company Name － City State Brightcove (NASDAQ: BCOV) makes leading Online Video Platform, powering internet video efforts major media companies, marketers, enterprises, institutions. Delivering billion videos month, Brightcove's mission publish distribute world's professional media. As VP Media Solutions, I developed executed upon strategic vision aimed specifically delivering solutions media companies across verticals: cable broadcast networks, TV operators, film studios, music labels, newspapers, magazines, pure digital properties. Developed media segmentation marketing map define target market, buyer personas, prospect needs, core messaging. Created industry-specific solutions combining partner technologies, Brightcove services, core product address requirements varied mobile advertising, live ad insertion, connected TV apps. Worked closely CTO VP Product research prioritize product partner features. Collaborated senior sales develop winning pitches proposals. Consulted customers evaluate current practices advise areas technical business improvement. Designed executed industry event presence including solution messaging, product demos, presentations. Authored white papers, blog posts, contributed articles, industry presentations. Crafted media strategy track company's annual user conference, Brightcove PLAY, including presenting moderating relevant sessions. Director, Technology Partnerships Jan 2009 Jun 2012 Company Name － City State As creator dominant Online Video Platform, Brightcove's value customers intertwined ability technologies build top it. Working various internal stakeholders small team, I created implemented Brightcove's Technology Partner program, currently boasts 200 participants across dozen categories. Designed, built, implemented Brightcove's Technology Partner program. Recruited 60 partners across eight categories program launch. Developed legal, business, technical framework managing partnerships. Negotiated strategic partner deals drive customer value, partner value, revenue Brightcove. Implemented processes partner onboarding, management, prioritization. Introduced key partners customer accounts solve specific business needs. Director, Ad Products Oct 2006 Dec 2008 Company Name － City State I joined Brightcove bring discipline product development release process run aspects Brightcove's video advertising ecosystem, product features industry partnerships nascent video ad network. Designed, specified, prioritized advertising-related features development team build. Conducted customer visits, interviews, usability studies feature development prioritization. Introduced Scrum development framework, leading reliable repeatable software release schedule. Collaborated sales, account management, customer support, stakeholders establish product priorities communicate product status. Developed technical partnerships business relationships dozen leading companies online ad industry. Co-authored IAB's Digital Video Overview VAST specification documents; Digital Video committee member. Built managed network several hundred long-tail video publishers. Managed ad inventory ad buys agencies networks; built executed publisher payment process. Vice President, Product Apr 2006 Oct 2006 Company Name － City State eDataSource email analytics firm, providing competitive intelligence brand marketers, ad agencies, email service providers, affiliate marketers. I joined company part angel investment round run product team develop market presence. Developed brand identity company, used web marketing, email marketing, trade shows, conferences. Conducted dozens research interviews customers prospects identify prioritize new features. Worked closely small development team turn customer needs deliverable products. Investigated, identified, implemented process changes improve manual labor efficiency 300%. Director Products Mar 2003 Apr 2006 Company Name － City State Viewpoint created digital marketing technologies, including rich media ad server used advertisers agencies worldwide. The company acquired DG Fast Channel 2008. As Product Director, I responsible defining product direction positioning, writing specifications, setting development priorities, leading development teams. Also purview training, support, documentation. Brought market Viewpoint's first commercial software product, SaaS platform rich media advertising development deployment. Created standard ad format templates operationalized building, testing, deploying ads. Managed team 20 product managers, designers, developers, QA engineers, technical writers. Successfully integrated Unicast team products, delivering new combined product within months acquisition. Evaluated selected third party vendors ad serving redundancy scalability. Migrated development ÒwaterfallÓ process delivered one release every nine months agile process using Scrum, releasing three significant updates within first five months. Built support escalation process address internal support needs addition client SLAs. Maintained technical business relationships key partners, including AOL, Adobe, DoubleClick. Director, Product Marketing Jan 2000 Feb 2003 Company Name － City State As Marketing Director, responsibilities spanned aspects product success, including product market definition, value proposition, pricing, lead generation tracking, event management, communications, press/public relations. Required working closely every functional division, including Sales, Engineering, Production, Legal, Finance, Executive team. Managed staff seven budget approximately $5 million. Developed Viewpoint's first suite advertising products, formats, specifications. Successfully deployed first online advertising campaigns using Viewpoint technology. Managed technical, marketing, sales relationships Viewpoint's largest client, AOL, develop new advertising products, implement promotional programs, present solutions AOL sales teams clients. Built solutions high-profile clients agencies, including AOL, Coca Cola, American Express, NBC, Kellogg's, Norelco, Digitas, StarcomIP, BBDO, Tribal DDB. Product Manager Sep 1997 Jan 2000 Company Name － City State Softimage, acquired Microsoft 1994 sold Avid 1998, created award- winning professional 3D animation software film, broadcast, games industries. Designed implemented strategy mature product facing many new competitors, including price restructuring, strategic third party relationships, direct mail campaigns, redefined product position. Crafted product demonstrations conjunction field sales demo artists. Wrote edited copy brochures, press releases, web content, reseller sales guides, trade shows, internal external product-oriented communications. Worked closely R&D prioritize features drive development schedule many successful, on-time releases. Coordinated cross-departmental efforts two major product releases, including engineering, quality assurance, documentation, packaging manufacturing, order administration, marketing communications, public relations. Director, 3D Products Jan 1991 Jun 1997 Company Name － City State Specular created one first professional Mac-and Windows-based 3D modeling, animation, rendering systems used broadcasters, special effects houses, graphic artists worldwide. Specular grew 40 people $12 million annual revenue acquired larger competitor. As seventh employee cutting-edge startup, I involved developing nearly every aspect company, including building teams processes technical support customer service, quality assurance, product management, product marketing, marketing communications. Education Training International Affairs New School University － City State Course work toward degree International Affairs Bachelor Arts Behavioral Sciences 2003 Concordia College － City State GPA: Summa Cum Laude GPA: 4.0 Behavioral Sciences, Summa Cum Laude, GPA: 4.0 Computer Science Computer Graphics Animation Hampshire College － City State Concentration Computer Science Computer Graphics Animation Skills Digital Video, Online Advertising,",DIGITAL-MEDIA
"LEAD MAINTENANCE MECHANIC Summary Lead Maintenance Mechanic 7+ years experience specializing conveyor equipment, sortation systems, Skills Electrical Maintenance skills including AC Motors, sensors, controls. Mechanical skills focused primarily repair maintaining conveyor sortation systems. Specialized focus working Crisplant S2000 series tilt tray sorters. Strong communication written verbal. Experience basic facilities maintenance. Experienced spare parts inventory, ordering. Basic Understanding Ethernet networks TCP/IP protocol stack. Proven track record job skill advancement. Experience Company Name City State Lead Maintenance Mechanic 06/2016 Current In addition previous duties Maintenance Mechanic Supervised team four Mechanics. Provided onsite technical guidance, skill development maintenance team. Planned executed preventative maintenance program various conveyor systems. Coordinated various levels management across distribution center regards equipment service availability. Oversaw performed various facility maintenance duties. Handled parts purchasing coordinated vendors regarding lead times availability.​ Continued work hands equipment. Served primary point contact technical issues requiring outside vendor assistance. Served onsite IT contact issues regarding connectivity. Implemented CCTV IP solution, installing configuring Hikivision servers enterprise network. Developed implemented equipment preventative maintenance program, primarily utilizing MS office suite. Maintained data accountability pertaining program. Company Name City State Maintenance Mechanic 06/2014 06/2016 Performed preventative maintenance mechanical systems, primarily conveyors. Performed Unscheduled, emergency repairs mechanical systems. Replaced Gearboxes, reducers, sprockets, chains, mechanical drive components. Modified mechanical systems possible improve equipment reliability availability. Including specification alternative parts, maintenance methodology. Made basic hardware modifications control systems, specified replacements obsolete motor control components. Performed AC Motor replacement. Performed troubleshooting, replacement, repair various motor, control components including: Photo Electric Switches, Encoders, Tachometers, Inductive Proximity Sensors, Limit Switches, Emergency Stop Hardware, Speed Control (VFD), PC Back Planes, Solenoids, Float Switches, Pressure Switches, Motor Starters, Motor Overloads, Branch Circuit Protection. Worked extensively Belt Conveyors, Live Rollers. Specialized repair Maintenance S2000 series Crisplant Tilt Tray Sortation System. Installed pallet racking systems per engineering drawings. Operated minimal supervision. Company Name City State Maintenance Technician 06/2013 06/2014 Maintained various mechanical systems, primarily conveyors. Maintained various electrical systems, primarily conveyor systems. Maintained, repaired industrial battery chargers. Maintained industrial batteries. Performed various facilities maintenance duties needed. Maintaining high bay lighting, egress lighting, exterior lighting etc. Installed various CCTV components, cabling. Installed Ethernet cabling. Company Name City State Maintenance Helper 06/2011 06/2013 Assisted mechanics preventative maintenance conveyor systems. Assisted mechanics electrical installations repairs. Performed basic facilities maintenance. Assisted assembly, repair warehouse racking systems. Performed maintenance fleet industrial batteries. Company Name City State Warehouse Associate 01/2010 06/2011 Perform general warehouse duties pertaining open stock. Use RF handheld scanner. Picking Packing Education Training H.S 2004 West Deptford High City State Lock Out/ Tag Out 2016 J. J. Keller Associates, Inc. City State United States Last renewed 12/19/2016 Personal Protective Equipment 2016 J. J. Keller Associates, Inc. City State United States Last renewed 9/26/2016 Electrical Safety: Training Unqualified Employees 2016 J. J. Keller Associates, Inc. City State United States Fall Protection: Workplace Safety 2016 J. J. Keller Associates, Inc. City State United States Last renew 9/14/2016 Welding Safety 2015 J. J. Keller Associates, Inc. City State United States Last renewed 12/16/2015 Machine Guard Safety 2015 J. J. Keller Associates, Inc. City State United States Last renew 12/15/2015 Technical Skills Experienced mechanical electrical maintenance, repair conveyor systems. Specifically experienced following products. Buschman Unisort IV Buschman Unisort X Buschman Accuglide, Accuglide Plus Various V-belt Powered Live Roller Conveyors Various Belt slider bed systems Various Belt roller systems Stewart-Glappat Extendable Truck Unloaders(Adjust-o-veyor) Crisplant S2000 Tilt Tray Sorters. FKI Logistics Line-Shaft driven Live Rollers.​ Tech King Operations CHAMP Control Systems. Buschman BOSS2 Realtime Controls. Crisplant S2000 Control System. Heavy focus troubleshooting carton sortation systems. Both electrical, mechanical. To lesser extent network connectivity server administration. ​ Experience leading maintenance team across multiple shifts. Ability operate powered industrial equipment, including forklifts, order pickers, aerial work platforms (skyjacks), boom trucks. Experienced troubleshooting repair conveyor motor control systems. Experienced installation configuration Variable Frequency Drives. Functional knowledge Ethernet networking TCP/IP stack. Reads understands types electrical mechanical drawings.",APPAREL
"ASSISTANT CHEF Highlights Microsoft Word, Excel, PowerPoint, Access Experience May 2015 Current Company Name － City State Assistant Chef Oct 2008 Nov 2011 Developed prepared meals. Coordinated manager supervised kitchen staff. Communicated clients fulfill needs. Financial Aid Office Assistant Jun 2013 Jun 2015 Company Name － City State Developed excel projects budgeting, calculating student needs, etc. Evaluated processed numerous documents daily. Performed data entry. Consulted students assisted financial aid documents. Education Bachelor Science Finance CPA Eligible Business June 2017 Portland State University － City State GPA: GPA: 3.84 GPA: 3.66 Finance CPA Eligible GPA: 3.84 GPA: 3.66 Business Associate Science December 2014 Portland Community College － City State GPA: GPA: 3.89 President's List GPA: 3.89 President's List Languages Fluent English Spanish, conversational French Skills budgeting, clients, data entry, Fluent English, financial, conversational French, Access, Excel, PowerPoint, Microsoft Word, Spanish",CHEF
"HR GENERALIST Summary A people-oriented, results-driven professional outstanding communication skills. Extensive experience delivering top-quality solutions high-profile clients. Seeking obtain position would allow apply current knowledge, obtain new information grow company. Highlights Word, Excel, PowerPoint, Darwin, Act, Attendance Advisor, ERP/AS400, HRIS, ADP Payroll, Paycor, Internet Explorer, Outlook, Kronos, IFAS, PeopleSoft, Epicor, Winpak, E2, WASP Accomplishments Created implemented Employee Requisition Procedure Developed executed Employee Internship/Co-Op Program Experience HR Generalist Sep 2014 Current Company Name City State Built department ground first HR person. This involved putting policies procedures place ensure compliance State Federal law. A significant amount time energy spent building relationships Management employees. Provide advice consultation Supervisors Executive Management employment related matters. Administer employee benefits, payroll, workers compensation, FMLA personal leave, unemployment training. Conduct workplace investigations beginning end. Ensure compliance ACA. Facilitate employee engagement. Recruit open positions, conduct employee onboarding, exit interviews. Provide weekly monthly reports Managers Executives. HR Representative Jul 2014 Aug 2014 Company Name City State Administer employee benefits, unemployment, FMLA short term disability leaves. Process wage progressions revise manpower report weekly basis. Provide advice recommendations managers relating employee conduct, performance improvement, disciplinary actions terminations. Conduct grievance meetings union representatives. Keeping open line communication employees, managers union representatives vital component position. Human Resources Coordinator Mar 2014 Jul 2014 Company Name City State Process HR transaction requests Chrysler facilities around U.S. Canada PeopleSoft HR system. Responsible ensuring request complete compliant organizations SOX guidelines. HR Generalist Nov 2013 Feb 2014 Company Name City State Update employee attendance issue disciplinary action necessary. Schedule conduct hearings employees order determine higher levels discipline relation attendance code conduct violations. Conduct workplace investigations response employee complaints. This requires interviewing claimant, accused, witnesses, collecting documentation, creating investigative reports making recommendations plan action. Recruit open positions, process new hire termination documents. HR Representative Jul 2012 Sep 2013 Company Name City State Administer workers compensation claims, unemployment claims, wage progression, employee evaluations, exit interviews leaves absence (family medical, personal short term disability). Assist updating attendance system, earned personal days, grievances, employee benefits 401k. Update manpower report weekly release management. Recruit open positions. Conduct new hire orientations. Familiar union contract. Work closely union representatives managers. HR Manager Jan 2002 Jul 2012 Company Name City State Provide advice consultation employment related matters including federal state employment laws, employee handbooks, disciplinary action termination. Investigate assist resolving employee client complaints. Serve liaison clients order resolve complex human resources problems creative solutions. Serve consultant human resources matters, including: unemployment, workers compensation, employee benefits, employee perks. Oversee administer workers compensation claims injury closed workers compensation carrier. Direct benefits administration. Assist clients writing implementation employee handbook Ensure HR items completed promised required deadlines. Post job openings, screen applicants, conduct interviews provide recommendations hiring decisions. Conduct new hire orientation ongoing training. Strong communication departments essential ensuring tasks done properly timely. Education MBA HR Walsh College City State HR Bachelors Degree Walsh College City State Professional Affiliations 2014-Present Michigan Judo Development Association Board Member 2014-Present Certified Nage No Kata Instructor 2006-Present Society Human Resource Management 1995-Present Volunteer Judo Instructor 1998-1999 United States Olympic Training Center Resident-USA Judo Skills ACA, ADP Payroll, AS400, benefits, benefits administration, consultation, ERP, hiring, HRIS, Internet Explorer, Kronos, labor relations, Excel, Outlook, PowerPoint, Word, organization development, payroll, PeopleSoft, personnel policies, recruitment, SOX, employee handbook",HR
"FACILITIES ENGINEERING MANAGER Professional Summary Provide leadership developing engineering standards ensure projects executed meet safety, functional, reliability, budget schedule goals capital projects. Liaise upper level management engineering daily resolve technical and/or operational issues. Continuous, efficient reliable operation using selected KPI's. Lead efforts specifying selecting materials component parts collaborate global organization select evaluate vendors, taking advantage vendor expertise incorporate designs, improving quality reducing costs. Manage continue successful operations throughout account. Develop matrix gather various utility expenditures work reduce annual costs. Support key operations business initiatives operations, design, facilities planning. Provide deep technical expertise infrastructure group following areas: Building operations, Data Center, Capacity Planning, power management, HVAC operation management, fire/water/smoke detection, power monitoring, preventative corrective maintenance, asset management, historic preservation. Develop site solutions support various key infrastructure business needs. Work help develop overall solutions business projects spanning multiple disciplines departments. Prepare documentation including: engineering designs, inventory asset management, physical view metrics, performance reporting, work directly internal external Site engineers, create facilities site designs new projects upgrades. Plan coordinate implementation new projects. Negotiate Pricing directly vendors providers. Manage outsource hosting supplier relationship. Take responsibility capital budgeting, spending, procurement tracking build activities. Project ROI data, lead cross-organizational teams needed. Experience 01/2008 Current Facilities Engineering Manager Company Name － City State Provide engineering Facility management supervision Facilities Organization ensure continuous operations facilities related systems including HVAC, Electrical systems, Security Systems, Data Center, Vacuum others needed. Manage operate within 20 million annual budget. Working within corporate organization several depts., legal, real estate, procurement, development execution contracts ensure 100% compliance within MSA's ownership clients. Ensure safe compliant work place, knowledge adherence applicable standards regulations. Manage daily maintenance building systems operational activities facility. Ensure maintenance repairs conducted timely manner. Manage contractors employees involved conducting maintenance work. Manage EHS Safety Committee ensure facility safe work place. Conduct meetings review building environment conditions periodically ensure conditions compliant building fire codes. Test function safety systems periodically, Ensure operates Accordance Compliance Requisite Regulating Bodies include: NFPA, NEC, OSHA, EPA, Corporate, Divisional procedures. Provide lead design, project management technical support engineering changes modifications performed building. Leading coordinating internal customers project teams. Effectively communicating site management Formulating strategic project operating plans issuing pertinent reports. Management coordination phases work including work outside consultants, suppliers, contractors. Track performance budget monthly Issue facility operation related purchase orders. Approve facility related work invoices. Develop strategic plans cost reduction optimization. Demonstrate excellent project management skills. Highly computer literate various database software programs. Excellent interpersonal team working skills combined good written communication skills. Technical working knowledge facility design safety standards. OSHA, NFPA, IBC, NEC codes. 07/2007 12/2007 Field Engineering Supervisor Company Name － City State Responsible overall installation commissioning plant production/process machinery systems. Duties include installing, troubleshooting, repairing, electrical PLC, CPU's monorail systems laundry/linen industry.. Experienced PLC programming wide variety controls equipment automation. 10/2001 05/2007 Chief Plant Engineer Company Name － City State Chief Plant Maintenance Manager charge maintenance, overseeing plant processes, building, production equipment. Responsible operation maintenance high pressure steam plant auxiliary equipment. Responsible operation maintenance industrial wastewater plant associated systems. Project manager vital system upgrade led annual savings $350,000 per year. Safety committee leader, directly responsible training implementation lock-out Tag-out, fork truck safety, general plant operations. Highly experienced pneumatics, hydraulics, electrical, PLC, automation, HVACR. Plumbing, welding fabrication, mechanical repair. 11/1999 08/2001 Nuclear Inspector Company Name － City State Worked fabrication machine shop Nuclear Quality Assurance Inspector.. Certified non-destructive testing, vacuum helium leak testing, ultrasonic weld flaw detection, radiography, visual dimensional inspection.. Directly responsible final preparation quality documentation. Documentation standards ASME code, Mil spec, codes governed Nuclear Regulatory Commission. A team leader responsible completion 30 nuclear waste storage containers currently use power plants. 01/1996 10/1999 Submariner Company Name － City State Machinists mate onboard USS Philadelphia. Trained EMT firefighter. Duties included overall operation maintenance various ships systems, Nuclear Power Propulsion system.. The first, 30 year history ship, awarded Navy Achievement medal Jr. ranking Fireman; medal awarded outstanding leadership knowledge ship's systems. Education Professional Certified Energy Manager Leed Green associate Skills automation, budget, interpersonal, computer literate, contracts, cost reduction, CPU's, clients, database software, Documentation, Electrical systems, Energy Manager, Facility management, HVAC, hydraulics, inspection, Inspector, laundry, leadership, team leader, legal, machinery, mechanical, meetings, MSA, Navy, NEC, optimization, PLC programming, PLC, Plumbing, processes, procurement, project management, quality, Quality Assurance, radiography, real estate, repairs, repairing, Safety, strategic, strategic plans, supervision, technical support, troubleshooting, upgrade, weld, welding, written communication skills",ENGINEERING
"AVP, FINANCE Summary Accounting professional extensive experience financial managerial accounting practices procedures. Detail oriented strong organizational skills; diligent hardworking proven ability handle multiple projects simultaneously prioritize efficiently meeting deadlines. Ability identify problems recommend feasible solutions. Highlights Accounting Software -JD Edwards, Quick books, Great Plains, Microsoft Excel Account reconciliations Budget analysis Analytical reasoning General tax accounting Auditing methodology Journal Entries General Ledge Strong Administrative, Organizational Skills Reporting Documentation Planning Scheduling corporate Governance, Risk Ethics Effective Time Management Communication Skills Public private accounting Accomplishments Conducted detailed technical analytical review cost proposed measures trim costs related outsourcing work major projects. This initiative resulted significant cost reduction. Established policies procedures division compliance firms goals. Experience AVP, Finance 02/2015 Current Company Name City State Managed accounting operations, accounting close, account reporting reconciliations Research Sales Trading Division Provided reliable timely project project expense, capitalization, amortization Market Research Healthcare Division. Reviewed accountantÆs book entries ensure accuracy G/L. Prepared monthly annual expense forecasts, including necessary recommended action required manage costs achieve budget.Worked management document offset unusual expense variances respective areas. Senior Accountant 10/2010 06/2015 Company Name City State Work Project Managers ensure accurate timely invoicing Received, recorded, banked cash, checks, vouchers well reconciled records bank transactions. Managing banks accounts including making remote deposits Schedule appropriate collection reminders follow-up past-due receivables Recording AP issuing payment vendors Recognizing expenses project completion making accruals necessary Booking prepaid expenses Monthly preparation bank reconciliations Preparation analysis Financial Statements Recording deferred revenue recognizing revenue project completion Perform month-end closing Maintain weekly cash flow management Working AD HOC reports Working external entities Preparing ground work external auditors General Ledger Accounting JD Edwards. Senior Accountant 06/2009 10/2010 Company Name City State Work Project Managers ensure accurate timely invoicing Managing banks accounts including making remote deposits Schedule appropriate collection reminders follow-up past-due receivables Recording AP issuing payment vendors Recognizing expenses project completion making accruals necessary Booking prepaid expenses Monthly preparation bank reconciliations Preparation analysis Financial Statements Recording deferred revenue recognizing revenue project completion Perform month-end closing Maintain weekly cash flow management Working AD HOC reports Working external entities Preparing ground work external auditors General Ledger Accounting Quickbooks. Accountant 05/2006 03/2009 Company Name City State Executed accounts receivable reporting enhancements reconciliation procedures. Manage monthly bank reconciliations Performed account reconciliations general ledger entries Managed A/P A/R, well weekly monthly billing Prepared weekly payroll payroll taxes Communicated extensively employees, customers, bank representatives Bank deposits application payments A/R accounts Maintained weekly cash flow management Prepared financial reports required Negotiated enforced collections ensure clearance outstanding accounts Accountant 08/2005 05/2006 Company Name City State Monthly preparation bank reconciliations Invoiced customers Updated chart accounts Monthly preparation AR statements Recorded cash receipts applied invoices Hands-on Journal Entries General Ledger Accounting Great Plains. Accountemps Salaried Professional Service Accountant 08/2005 05/2006 Company Name City State Monthly preparation bank reconciliations Preparation A/R invoices Bank deposits application payments AR accounts Updated daily cash, check register statistics, bank reports spreadsheet Hands-on Journal Entries General Ledger Accounting Great Plains. Accountant 08/2005 05/2006 Company Name City State Monthly preparation bank reconciliations Responsible Accounts Payable entering invoices cutting checks Updated chart accounts new vendors Use Property Management system Timberline enter, terminate renew leases Deposited checks received clients tenants Prepared monthly reports including Statement Cash Receipts Disbursement, Statement Operating Cost, Expense Distribution summary, Aged Receivables, Accounts Payable Check Register, Cash Report Activity Prepared annual budgets various housing companies Competent use Timberline Accounting Software. Tax Specialist 12/2003 04/2010 Company Name City State Prepared Individual tax returns including Schedules A, B, C, D, E Correction transmission returns rejected IRS amendment prior years tax returns Prepared end day journals Education Bachelor Accounting Cameron University City State Skills Account reconciliations, Accounting Software, Bank reconciliations,, Budgets, Financial reports, Analysis Financial Statements, Variance analysis General Ledger Accounting, JD Edwards, Quickbooks Excel Payroll",FINANCE
"BUSINESS DEVELOPMENT EXECUTIVE Professional Summary Top performing sales, marketing, business development professional proven ability drive business expansion development planning executing business strategies. Strategic thinker plan implement sales, marketing business initiatives support corporate objectives. Experienced developing new market channels building strong relationships sales managers, customers industry leaders. Vast experience branding introducing new products well developing business strategies. I dedicated tenacious sales expert reputation consummate professionalism. Skills Marketing Skills Designed, developed implemented marketing sales campaigns. Evaluated target markets proposed marketing strategies. Managed phases direct mail projects; monitored production teams; recruited guided vendors. Writing Skills Wrote creative copy catalogs, brochures social media. Researched conceived newsletter articles. Produced variety business materials, including: letters, reports, proposals forms. Proof read edited referenced written materials Communication Skills Promoted products services; generated leads initiated sales. Established improved client communications; maintained ongoing relationships. Addressed customer inquiries; interpreted delivered information; proposed suggestions; provided guidance; identified, investigated negotiated conflicts. Conducted surveys analyzed results. Coordinated, planned contributed trade shows special events. Served representative liaison. Experience Business Development Executive 01/2010 Current Company Name City State Developed new marketing strategies capture market channels new clients. Utilized sales marketing tools create brand awareness market. Leveraged technical industry specific knowledge develop strategic business development plans B2B sales strategies. Successfully designed, underwrote administered new existing insurance programs meet needs IRIS' broker distribution network. Delivered comprehensive coverage solutions guidance risk management emphasis Lessor's Risk Commercial Property Liability Insurance. Enjoyed robust relationships insurance carriers included Domestic markets, encompassed Lloyd's London well shore points Bermuda Cayman Islands in-depth understanding alternative risk placements. Emphasized bringing new business effectively grew IRIS' broker distribution network 50 brokers 500 increased monthly submissions 900%. Prepared presented technical documents client presentations customers across different business levels collaboration Account Executives Producers successfully execute new existing sales strategies. Expanded existing business well identified potential revenue opportunities. Responsible designing maintaining marketing materials including company website, brochures, blogs email blasts well social media outlets company. Created delivered new business quote proposals coverage comparisons charge new business bind orders Acted direct intermediary customers product development within IRIS variety different insurance products. Successfully articulated desired customer specifications developed new product requirements integration within customer environments. Administrative Coordinator 01/2009 01/2010 Company Name City State Directed daily operations provide administrative support staff. Answered incoming calls arranged appointments guests meet company staff. Entered data consumer relations database. Responsible answering visitor inquiries company. Sales Marking Intern 01/2009 Company Name Generating Executing sales leads three popular radio stations Bay Area; KNBR, 101.7 The Bone K-Fog. Writing recording commercials advertisers. Managing updating KNBR website. Banquet Server, Food Server Bartender 01/2007 01/2011 Company Name Over five years' hands-on experience food serving bartending. Highly skilled greeting guiding guests. Hands experience taking orders communicating accurately kitchen delivering correct orders customers friendly upbeat attitude. Additional Information Graduated Magna Cum Laude (top 3% class) California State University East Bay 2009 Honor Roll 1996-2009 Achievement ""Excellent Student Year"" 2003-2004 Staff writer CSU East Bay newspaper ""The Pioneer"" 2007-2009 Education Bachelor Arts (B.A) Communication 1 2009 California State University City Communication Associate Arts 1 2007 Diablo Valley College California State University City GPA: Graduated Magna Cum Laude (top 3% class Arts Graduated Magna Cum Laude (top 3% class Property Casualty License (License Number 0G88502) 1 1",BUSINESS-DEVELOPMENT
"TEACHER Summary Energetic years experience high-level executive support roles. Organized professional. Dedicated focused employee manager excels prioritizing, completing multiple tasks simultaneously following achieve project goals. Adept managing multiple projects ease using expert time management methods. Highlights Microsoft Office proficiency Excel spreadsheets Meticulous attention detail QuickBooks expert Schedule management Self-directed Advanced MS Office Suite knowledge Resourceful Self-starter Articulate well-spoken Flexible Accomplishments Lesson Planning: Introduced new learning methods ensure total comprehension students. Material Development Created lesson plans targeting differentiated learners create engaging educational experience. Team Building Leadership Created collaborative classroom experience student-centered activities. Plan Development Planned conducted activities balanced program instruction, demonstration, work time provided students opportunities observe, question, investigate. Education Strategies Employed special educational strategies techniques instruction improve development sensory/perceptual-motor skills, language, cognition, memory. Goal Setting Established clear objectives lessons/projects communicated students, achieving total understanding grading rubric overall class expectations. Technology Integration Increased student participation test scores introducing relevant computer programs exercises encourage student interest enjoyment. Creative Lesson Planning Motivated students engage course materials History WWII course organizing war veteran come class speak personal experience. Parent Communication Regularly met parents discuss student issues course weakness areas. Counseling Served student mentor counselor students academic problems personal adjustments arose, meeting guardians reach solutions. Experience Teacher 07/2012 Current Company Name City State Routinely met students' parents regarding in-class issues learning interruptions discuss solutions. Taught Language Arts Social Studies 43 5th grade students.Used variety teaching techniques encourage student critical thinking discussion 5th grade.Established enforced rules behavior procedures maintaining order among class 22 students. Developed, administered corrected tests quizzes timely manner.Coordinated school tutoring hours teachers help students need extra attention.Received high remarks creativity classroom lesson plans instructional techniques students, parents faculty.Combined discipline plan effective measures various lesson plans increase concentration, participation, progress student accountability.Earned positive verbal/written feedback parents regarding classroom instruction student learning success.Designed lesson plans focused age level-appropriate material. Business Partner 07/2007 Current Company Name City State Computed, recorded, proofread data, records reports. Worked closely company executives identify new business opportunities routinely participated sales process. Reported consolidated company financial performance. Calculated, prepared, issued bills, invoices account statements according established procedures. Complied federal, state company policies, procedures regulations. Reconciled reported discrepancies found records. Communicated customers, employees individuals answer questions explain information. Designed electronic file systems maintained electronic paper files. Made copies, sent faxes handled incoming outgoing correspondence. Posted open positions company social media websites. Organized files, developed spreadsheets, faxed reports scanned documents. Created weekly monthly reports presentations. Properly routed agreements, contracts invoices signature process. Received distributed faxes mail timely manner. Managed daily office operations maintenance equipment. Created maintained spreadsheets using advanced Excel functions calculations develop reports lists. Performed heavy bank reconciliations cash flow statements. Media Assistant 08/2011 07/2012 Company Name City State Replaced worn labels barcodes keep materials good physical condition.Reshelved books maintain neat tidy reading area.Cleaned repaired damaged books library resource materials.Monitored lending reserved course materials.Compiled circulation statistics drafted reports [month.Troubleshooted technical problems library computers technology.Answered patrons' questions circulation desk.Coached students, faculty staff use electronic, print internet resources.Maintained complete accurate records library transactions. Teacher 07/2007 06/2008 Company Name City State Same teaching experience. Education Bachelor Arts Education/Pyschology 1 2007 University Maine Fort Kent City State Skills Results-oriented Dedicated team player Strong interpersonal skills Time management",TEACHER
"HR ASSISTANT Professional Profile Skilled Program Coordinator bringing extensive background technology business process. Organized, resourceful detail-oriented exceptional planning decision-making abilities. Qualifications Human resources understanding Scheduling proficiency Market research proficiency Report generation Critical thinking Eye detail Self-directed nature Analytical problem solving Contracts Social media networks Microsoft Office Suite PowerPoint Exceptional telephone etiquette Patient diligent Relevant Experience Coordinated department functions team 120+ employees. Planned executed aspects major office headquarter move. Increased office organization developing efficient filing system customer database protocols.Successfully planned executed corporate meetings, lunches special events groups 100+ employees. Experience 01/2014 09/2015 HR Assistant Company Name City State Pay registration conference fees purchasing card Reconcile purchasing card every 2 weeks assure taxes additional charges Fill Verification Employment paperwork comes Assess needs office order supplies may needed Assist Office Manager monthly budget Onboarding/organizing training new employees Trained AV equipment 9 conference rooms Back Office Manager office Train new employees/students front desk mail room procedures Off boarding terminated retired employees Organizing/verifying technology purchases DoIT Take meeting minutes Managers weekly meetings Assist setting up/participating phone person interviews- 5 30 time Coordinate organize ETF/Finance meetings house Create external recruitments post websites Create documentation processes office Assist recruitment panels interviews needed Assist travel arrangements employees (eg; hotel arrangements, fleet cars, etc.) Assist setting meetings college Directors/Chancellors along coordinating AV equipment meals Help employees travel reimbursements Facility coordinator heating, electrical water issues Floor captain/Assisted creating Occupant Emergency Plan (OEP) Track Affirmative Action documentation create reports Directors Assist New Employee Orientations. 01/2012 01/2014 ORCD Office Coordinator Company Name City State •Prepare, document billing codes send Travel Reimbursements 10-12 staff •Track compile 60-70 registrations Quality Team trainings, well attain meeting space events monthly basis •Coordinate 8-10 meetings Director staff internal/external personnel •Assist coordinating 2 annual conferences 400-500 attendees attend IT Lead •Assist cellular phones tablet set up/troubleshooting •Review credit card statements 10-12 staff proper coding tax exemptions •Create Select Surveys acquire different information ADRC internal staff •Compound information create multiple spreadsheets Excel tables various documentations sent external resources •Created 2 databases Access tracking upwards 500 entries month; created reports management weekly basis Project Steering committees •Effective knowledge problem solving well emphatic written oral communication techniques •Format correspondence letters PDF documents internal staff •Assist contacting interviewees scheduling interviews different positions •Develop Access database Excel spreadsheets proper recording documentation ADRC staff internal procedures •Extensive working knowledge computer programs (ie; Microsoft Word, Excel, Access, etc.) 04/2010 01/2012 Inside Sales/ Administrative Support Company Name City State Construct send Invoices guarantee payment 80-100 customers Quickbooks Tigerpaw Resolve questions concerns customers may invoices sales confirm content Schedule engineers weekly onsite assignments Help Desk guarantee customer satisfaction Order product small projects- coordinate meetings clients engineers ensure correct product ordered Compose Service Reports monthly basis ensure customer satisfaction Build product quotes customers achieve daily sales (eg; software, Anti-Virus, routers, printers, etc.) Create weekly spreadsheets annual renewals product sales; relay information President company weekly meetings Design marketing brochures daily changes company website keep customers date new technology products Create manual ‘How To” procedures sales TigerPaw software Work vendors get update date pricing versions software/product Education December 2006 BS Business Management University Eau Claire City State Business Management Student government representative May 2014 AS Human Resource Management Madison Technical College City State Human Resource Management May 2014 AAS Accounting Assistant Activities Interests Madison Technical College City State Accounting Assistant Affiliations Member Society Human Resource Management (SHRM) 2013 Present Secretary Young Professionals Group committee HEUG 2014 Present Skills Administrative Support, Anti-Virus, billing, budget, oral communication, conferences, clients, customer satisfaction, databases, documentation, Finance, Help Desk, Inside Sales, marketing, meetings, Access database, Excel spreadsheets, PowerPoint, Microsoft Word, Office Manager, Organizing, pricing, printers, problem solving, processes, coding, purchasing, Quality, recording, recruitment, sales, scheduling, spreadsheets, Surveys, travel arrangements, troubleshooting, websites, written communication",HR
"MANAGER Summary As recent college graduate degree psychology miner business I posses 5 years experience various fields customer service management. Throughout years I undertaken several jobs positions internships. These placements enabled develop specific industry experience, also valuable transferable skill sets fast-paced sector management, marketing, public relations. Being exceedingly motivated, astute individual, I seek apply current skill sets, strong visualization skills, communications, leadership organizational skills rewarding field event planning. Where I bring zealous, strategic values. Education Major:Psychology Minor: Business Mercy College May. 2014 Bachelor Science Psychology City State Relevant course work Developmental psychology, Cognitive psychology, Historical psychology Experience Company Name September 2011 Current Manager City State Oversee staff, reservations, great customer trendy Manhattan restaurant. Plan shift schedules staff. Monitor daily product deliveries inventory. Maintaining equipment, adhering health safety precautions, making sure kitchen dining areas follow health code standards, keeping records practices health inspectors, solving employee customer problems. Personally increased restaurant traffic creating awareness happy -hours deals, specials weekly events use social media outlets Instagram, Facebook. Company Name January 2015 May 2015 Intern City State Support design development team fashion accessories hats department. Update line sheets according changes made samples. Track, organize prepare sample orders various sales, marketing photography departments needed. Successfully organize show room effectively display products merchandising vender meetings. Research popular hat trends season. Develop trend boards shown potential buyers displayed showroom. Research compile color trends upcoming season match color pantones. Demonstrate leadership skills, assertiveness, intellectual curiosity. Company Name September 2013 August 2014 Ticket Office Manager City State Supervise box office online ticket sales concerts, sports, theater, events various venues Northeast. Track ticket inventory place orders ticket printing. Maintain records ticket sales complimentary tickets given particular events. Generate analyze weekly ticket sales reports using Microsoft Excel. Respond customer telephone email inquiries. Created awareness company website phone social media marketing. Generated maintained clientele list future events. Increased online ticket sales email, telephone marketing. Personally generated 20,000 (25%) ticket sales. Company Name September 2011 May 2014 Clerical Assistant City State Processed paperwork payroll 15 tutors. Coordinated tutors ensure adequate coverage students program. Tutored students English, History, Spanish, Regents Exam preparation. Developed problem solving skills context clues awareness newly immigrating students language development difficulties implement citywide regents exams. Partnered teachers evaluate create personalized learning curriculum meet individual student needs. Company Name September 2013 December 2013 Public Relations/Marketing Intern City State Supported clients marketing initiatives related social media campaigns, press releases, direct mail, email communication, events. Facilitated marketing strategies targeted prospective clients. Maintained client press media contact list using Cision database. Posted news, upcoming events, images, client social media channels keep followers engaged. Used Adobe InDesign edit sponsor decks upcoming events, including cost, layout, marketing PR strategy event, guests attending. Created image layouts Adobe Photoshop use company website emails potential clients. Compiled detailed information pitch letters potential clients, websites, social media sites, blogs, newspapers, magazines, TV could part PR strategy well events would arranged. Company Name June 2009 July 2011 Sales Associate City State Assisted retail customers apparel selections processed sales transactions. Helped style merchandising displays meet brand target style approach. Skills Team Leadership Accomplished Manager Social E-commerce Natural Leader Microsoft Office Adobe InDesign/Photoshop Database Management Spanish Fluency Strategic Thinker",PUBLIC-RELATIONS
"HEALTHCARE Executive Profile Cynthia also instructor Cap Gemini Ernst Young Global Regulatory Compliance Boot Camp members CGE&Y Regulatory Compliance Team immersed global regulatory compliance, Good Manufacturing Practices, Good Clinical Practices, Good Laboratory Practices, CGE&Y validation tools methodology. Working international workforce CGE&Y, Cynthia required flexible, sensitive creative methods teaching Cynthia's nursing career focus Pain Management, Emergency Nursing, Legal Nurse Consulting Life Care Planning. She traveled extensively throughout U. S. worldwide Health Care Life Sciences Consultant G Major Consulting, Cap Gemini Ernst Young, Accenture, Ness Technologies. While working clinical nursing, Cynthia worked acute, home care long term care arenas. As Case Manager Life Care Planner Cynthia adjunct instructor University Florida Rehabilitation Training Institute authored taught Life Care Planning Aging Catastrophically Injured. As Project manager several Global Regulatory Compliance/Life Sciences teams, Glidewell strong background communication skills. Her ability work people various ethnic, cultural, educational backgrounds key success Regulatory Compliance/ Validation Systems manager. She frequently instrumental establishment training shore call center personnel specific projects IT support situations. Her experience given depth insight cultural nuances different populations ranging India elderly. Her writing background includes authoring ""Life Care Planning Catastrophically Injured Aging"" University Florida Rehabilitation Training Institute, Adverse Events Reporting RN's Abbott Laboratories, numerous educational materials diverse audiences. She guest lecturer numerous national conferences events subjects including Forensic Medicine, Nursing Life Care Planning, Fitness Aging, AIDS, Travel, Real Estate. Core Accomplishments With unique combination working consultant business clinical areas health care, Cynthia worked tirelessly achieve highest levels client satisfaction outcomes comprehensive client care, team development, educational training delivery telemedicine support programs. As consultant HELP Pain Medical Network, Cynthia developed implemented Remote Care Services Program. Not require development roll program also development delivery training across interdisciplinary providers. This program utilized conjunction HELP Interdisciplinary Pain Rehabilitation Program (IPRP) fostered individual empowerment independence teaching reinforcing principals learned IPRP. As result Remote Care Services, clients able reduce manage pain, reduce dependence pain medication, increase overall health perception prevent relapse. Cynthia's work HELP focused primarily Workers Compensation clients. She worked extensively coordination multiple carriers, applicant attorneys, patients primary care providers achieve positive outcomes patient carrier. As Vice President Operations HELP, Cynthia continued work physicians providers, patients carriers develop IT infrastructure efficiently navigate rapidly changing California Workers Compensation revisions. Professional Experience Healthcare May 2001 Company Name － City State Worked major health care payers develop strategy insure compliance Medicare Modernization Act. Managed monitored state, Medicaid, Medicare JCAHO standards compliance pharmaceutical infusion company, including application adherence GCP's, GLP's GMP's clean rooms mixing rooms. Researched aided procurement contracts companies, hospice, home health companies employer groups accordance state, federal, insurance regulatory guidelines. Implemented new business process monitoring billing, payer requirements field compliance. Analyzed, designed reorganized customer care call center large Medicaid/Medicare HMO resulting shorter hold times, fewer dropped misdirected calls efficient triage lay care coordinator nurse liaison. Responsible development knowledge transfer methodology health care call center insure ongoing consistent patient survey assessment. Developed tools decision tree aid patient assessment triage Acted clinical SME Patient Care Coordination Reporting System design development. Developed, designed implemented health care service provider facility audits compliance state federal guidelines large Medicaid/Medicare HMO. Designed, developed implemented computerized data collection program international post acute long term care provider network. Strategic planning large clinic occupational medicine department. Managed sales clinical staff, tracked activity, analyzed results revised sales plans necessary. Responsible customer satisfaction survey collection analysis care management company. Productivity analysis, budgeting, cost projection, product evaluation new product development large post acute care provider. Developed implemented new marketing strategies including trade show presentations guest lecturer engagements Created, edited produced educational tutorial computer manual house use educational material client family teaching. Interface legal community court system, insurance industry, employer groups, clients physicians. Evaluate, analyze render informed opinions delivery health care resulting outcomes. Provide support medically related litigation medical-legal matters following areas: personal injury; product liability; medical malpractice; toxic torts; workers' compensation; risk management; medical licensure investigation, applicable cases. Provide employer consultation job modification, reasonable accommodation ADA compliance. Life Sciences Planning, Design, Implementation corporate quality systems multinational Pharmaceutical companies directed federal regulations. Validation Project Manager multinational pharmaceutical company validation effort. Strategic plan included implementation validation system spanning 63 sites 23 countries. Project included assessment, design delivery validated system meeting regulatory guidelines FDA, EMEA, ICH, local authorities. Research, development delivery manual training program pharmacoviligence safety reporting. Design development Global Regulatory Compliance Team within Cap Gemini Ernst Young. This team comprised trained specialist focused issues regulatory compliance system validation within pharmaceutical industry. Instructor Cap Gemini Ernst Young Global Regulatory Compliance Boot Camp members CGE&Y Regulatory Compliance Team immersed global regulatory compliance, Good Manufacturing Practices, Good Clinical Practices, Good Laboratory Practices, CGE&Y validation tools methodology. Education Bachelor Science Nursing Western Governors University － City State Nursing Bachelor Science John Brown University － City State GPA: Dean's List Dean's List Certificate Post-Graduate Course Study, Life Care Planning Advanced Catastrophic Case Management The University Florida － City State Associates Degree Nursing University Arkansas － City State Nursing Publications The Country, Its Culture, Its Children, Eastern European Lecture Series, University Arkansas, Fort Smith, Fort Smith, AR, Fall 1998 One Our Own, AIDS The Work Place, Advinet, Inc., Fort Smith, AR, Spring 1993 Not In My Club, AIDS In Volunteer Work Force, Boys Girls Clubs America Regional Conference, November, 1992, Little Rock, AR One Our Own,AIDS Work Place Fort Smith Public School System, Fort Smith, Arkansas, Spring 1991 One Our Own,AIDS Work Place Alma Public School System, Alma, Arkansas, Spring 1991 Early Detection: The Cure Beast Cancer, Women's Health Care Series, American Cancer Society, presented multiple locations, 1991 Worker's Compensation Managed Care, River Cities Occupational Health Professionals Workshop, Fort Smith, AR, Fall 1990 Stress Work Place, Fort Smith Board Realtors, Fort Smith, AR, December, 1989 Skills ADA, billing, budgeting, business process, call center, consultation, contracts, client, clients, customer satisfaction, customer care, data collection, delivery, Forms, GCP, GLP, GMP, Instructor, insurance, lecturer, legal, litigation, Managing, marketing strategies, network, new product development, Next, presentations, procurement, quality, reporting, Research, risk management, safety, sales, strategy, Strategic, Strategic planning, System design, teaching, Validation Professional Affiliations Certified Disability Analyst Fellow (ABDA #3718-97) American Board Disability Analyst Fellow American Board Forensic Examiners American Board Forensic Nurses",HEALTHCARE
"CONSULTANT Objective Enthusiastic Pharmacist variety experience community pharmacy including compounding managerial experience. Enjoys multitasking working healthcare professionals insurance providers ensure optimal patient outcomes. Thrives working team environment provide efficient positive patient experience. Licenses In good standing Texas Idaho State Boards Pharmacy certified immunizer. Professional Experience 09/2016 Current Consultant Company Name － City State Experience ACHC accreditation compounding product development. Pharmacy workflow solutions marketing strategies. Insurance billing knowledge including specialty medications, expertise State Board inspections license reciprocity process. 02/2016 08/2016 Pharmacist Charge Company Name － City State Set newly purchased pharmacy specialized non-sterile compounding. Created logical efficient system process prescriptions, compounding, product verification, shipping arrangements. Developed many compounded medications topical analgesics, scar diminishing creams, variety metabolic supplements. Enjoyed managing team promote positive efficient work environment. 10/2015 02/2016 Staff Pharmacist Company Name － City State Gained initial non-sterile compounding experience. Involved processing, verifying prescriptions, product verification. Learned record keeping compounding ingredients, batch patient specific compounding. Worked create optimal workflow, product marketing, develop business. 06/2012 10/2015 Staff Pharmacist Company Name － City State Pharmacist diverse experience within company. Staffed high volume 24 hour store clinic store. As staff pharmacist helped manage operations, participated drug utilization review medication therapy management multiple stores. Promoted immunizations enjoyed patient interaction counseling. Skills Pharmacy operations Prescription compounding dispensing Inventory control Non-sterile compounded medication development Business development Team building Patient counseling Microsoft Office Intercom Plus BestRx Education Training 2012 Doctor Pharmacy University Incarnate Word － City State 2003 Bachelor Science Economics Texas A&M University － City State",CONSULTANT
"TEACHER ASSISTANT Skills Accounts Payable, Advertising, Bookkeeping, Budgets, Charts, Customer Service, Financial Reporting, Payroll, Spreadsheets Professional Summary Energetic Teacher Assistant specializing Mathematics. Energetic Tutor enthusiastic working pre-teen students. Excited grow individual confidence skill. Outgoing, reliable caring. Teacher Assistant Tutor familiar Mathematics Reading. Well-developed Mathematics abilities. Seek utilize subject expertise assist students grasping materials improving test scores. Computer savvy familiar iReady, TenMarks Accelerated Math. Caring Tutor passionate helping students excel academically. Skills Kind empathetic Self-motivated Strong written verbal communicator Positive encouraging Standardized testing scoring Fast learner DIBELS knowledge Strong background Mathematics Work History October 2017 Current Teacher Assistant Company Name City State Assist instruction 87 students individually groups. Observe evaluate students' performance, behavior, social development. Assistant supervision average 200 students classrooms, halls, cafeteria daily basis. Maintain accurate complete assessment scores 87 students. Work teachers administrators instruct students. November 2016 May 2017 Day Tutor Company Name City State Assisted 5th grade students daily classroom assignments. Pulled students worked one one enhance reading math skills. August 2014 May 2016 Substitute Teacher Company Name City State Proctored quizzes, tests, standardized examinations. Instructed, tutored, mentored individual students. Utilized technology enhance student education grasp materials. Completed documentation attendance, grades, required details. Led classroom activities play-based immersive learning. Implemented prepared lesson plans established classrooms. Maintained safe orderly classroom. Completed filed necessary paperwork classroom activities, including meal count sheets attendance logs. September 2013 May 2014 Reading Tutor Company Name City State Instructed 30 students individually groups. Promoted physical, mental social development implementing classroom games outdoor recreational activities. Assessed students' reading levels using DIBELS Next Leveled Reading Passages. Enforced school's student discipline code deal problem situations. Preserved confidentiality student records information times. Determined student strengths weaknesses DIBELS, STAR testing weekly assessments. Selected age-appropriate stories read aloud daily story time. July 2009 Current Business Partner Co-owner Company Name City State Perform bookkeeping financial reporting responsibilities. Assure IFTA FMCSA compliance. Support daily operational functions. Analyze departmental documents appropriate distribution filing. Obtain documents, clearances, certificates approvals local, state federal agencies. January 2005 January 2006 Payroll Administrator /Accounts Payable Company Name City State Payroll using Timberline System. Accounts Payable using Timberline System Maintained various company charge accounts. January 2002 June 2004 Loan Control Specialist I Company Name City State Processed Uniform Commercial Codes (UCCs) online state websites. Performed telephone customer service. January 2001 September 2001 Key Accounts Rep Assistant Administrative Assistant Company Name City State Tracked Key Accounts Secondary Advertising Budgets. Ran various Focus reports. Assisted spreadsheet maintenance. June 1996 December 2000 Administrative Financial Assistant Company Name City State Maintained processed hourly salary payroll Prepared numerous forecasts, charts spreadsheets. Followed-up Accounts Payable discrepancies 100 vendors. Worked directly CFO achieve plant manager support. Supported Chief Operating Officer daily operational functions. Analyzed departmental documents appropriate distribution filing. Education 2007 MBA Business Administration University Phoenix Online City State Business Administration 1993 B.S.B.A Business Administration Management Information Systems University Southern Mississippi City State Business Administration Management Information Systems",TEACHER
"ENGINEERING SUPERVISOR Skills PLC: IEC 61131 (Ladder Logic, Functional Block Diagram, Structured Text, Instruction List. ), Java, C, Visual Basic, VHDL, PSpice, Assembly (Intel, Motorola, TI), Labview. Software Packages: AutoCAD, Inventor, Matlab, Microsoft Office, PSIM, Easy Power, Xilinx ISE, Printed Circuit Board CAD (Protel), Siemens Step 7, Wago CoDeSys, Allen Bradley RSLogix, ERP (Alliance, Global Shop, XA, SAP). Professional Experience Engineering Supervisor December 2014 Current Company Name City State Leading supervising engineering staff members perform tasks participating budgeting, scheduling, staff management. Establishing design standards, specifications, criteria, scheduling resource-management products projects. Working closely product line management serve clients' aftermarket needs. Recommending implementing improvements engineering processes, methods controls; conferring management, production departments regarding manufacturing capabilities, production schedules, considerations maximize efficiencies. Electrical Design Engineer May 2011 December 2014 Company Name City State Identifying products within line variable frequency drives, switchboards, generator control cabinets PLC based control consoles potential improvement. Developing new products used power systems product-line. Composing documents outlining projects design, verification validation process accordance API standards. Modeling new/improved products using computer simulation tools order confirm specified performance. New/improved products comprehensive hardware design complete software integration. Creating bill materials, one-line drawings, schematics, layouts instruction manufacture prototypes. Developing test procedures verify prototypes performance. Specific Projects: Custom pre-charge circuit VFD systems multiple inverters common rectifier. 24VDC overvoltage relay protection 24VDC control devices overvoltage. Standalone VFD house raising derrick mast, test Topdrives applications IECEx/ATEX certification low voltage motors (600V, 1800HP). Design new motor testing facility using common DC link VFDs replace Active Front End Drives. Commissioning Siemens VFD lineup. Project Engineer October 2008 May 2011 Company Name City State Designing generator control systems, variable frequency drives, dynamic braking cabinets, switchboards, panel boards, jacking switchgears, PLC based control consoles remote IO boxes land offshore rigs. Developing bill materials, block diagrams, electrical one-lines, detailed schematics interconnection cabling diagrams.* Supervising production process designed systems. Composing factory acceptance test procedures manufactured products supervising procedures. Performing detailed troubleshooting drilling equipment using computer simulations testing equipment site field. Traveling customer site meet client, test, troubleshoot commission product. As project manager, leading team onsite manufacturing staff, vendors subcontractors. Performing technical studies including center gravity calculation, motor model, short circuit, breaker coordination, harmonic calculation (IEEE 519), arc flash, fault analysis, voltage drop power flow study obtain certifications designed equipment. Compiling technical non-technical reports describe products. Specific Projects: Kencana KM-1 tender drilling unit, Kencana Shipyard, Malaysia: VFDs, MCCs, generator controls, panel boards (480V above) control consoles. Friede Goldman: VFD based jacking switchgears control console. Remedial Offshore: VFD lineup, control IO consoles. Xtreme Drilling Coil: standalone VFD lineup, control IO consoles. Shengli: Jacking switchgear. Facility Engineer August 2006 October 2008 Company Name City State Power distribution General Responsibilities: Composing proposals, estimates construction drawings lighting, low medium voltage power distribution, grounding alternative power generation systems. Responsible campus renovations, environmental safety, automation, controls HVAC needs. Specific Projects: New testing facilities several engineering departments. Renovation buildings HVAC system. Conversion 2.4kV power distribution 12.5kV. Golf cart charging station solar panel roof. Automation engineer, Intern January 2005 August 2006 Company Name City State Design implementation microprocessor based monitoring systems laser spectrometers. Education Training Bachelor Science Electrical Computer Engineering Aug 2006 University Oklahoma City State GPA: GPA: 3.73 GPA: 3.78 Electrical Computer Engineering GPA: 3.73 GPA: 3.78 Skills API, AutoCAD, automation, budgeting, C, cabling, CAD, Conversion, client, clients, DC, Designing, ERP, flash, Functional, hardware design, HP, HVAC, instruction, Intel, Java, Labview, laser, lighting, Logic, materials, Matlab, microprocessor, Microsoft Office, Modeling, Motorola, PLC, Power distribution, power generation, processes, Programming, proposals, Protel, PSpice, Renovation, renovations, safety, SAP, scheduling, schematics, Siemens, simulation, staff management, Step 7, Structured, Supervising, switchgear, tender, troubleshoot, troubleshooting, validation, VHDL, Visual Basic, XA",ENGINEERING
"DESIGN DIRECTOR SENIOR DESIGNER Professional Summary Passionate Design Director extensive talents providing clear instructions team members supervising budgets ensure project profitability. A natural leader 10 years' experience leading successful talented design teams. Seeking new position Senior Designer great organization. Skills Apparel Design Adobe Photoshop Originality Adobe Illustrator Garment construction Superb eye detail Ability effectively plan Project presentations Teamwork skills Pattern making Illustration Sketchbook Pro Work History Design Director Senior Designer 10/2016 Current Company Name – City State Developed seasonal merchandise assortment improve category depth breadth Clearly communicated design revisions members fashion design team Developed seasonal brand style guides promote Tiger Schulmann's TSK Pro Shop Sketched artistic fresh designs consideration Communicated photographers stylists effectively showcase brand Negotiated vendors availability, product specifications, distribution, delivery deadlines price Developed seasonal brand style guides Supervised several projects simultaneously, maintaining profitability consistently exceeding design expectations Facilitated new processes within department, alleviating repetition boosting overall team productivity Head Designer 06/2015 10/2016 Company Name – City State Helped company advance industry standing creating innovative concept designs. Supervised design staff product creation release. Clearly communicated design revisions members fashion design team. Developed seasonal merchandise assortment improve category depth breadth. Worked technical design product management provide accurate complete design packages. Designed advertisements, tradeshow banners signage concept completion. Head Designer 02/2014 11/2015 Company Name – City State Implemented process improvements increase team effectiveness reduce repetitive tasks. Juggled multiple projects simultaneously, never losing strategic vision always maintaining focus. Planned oversaw photography shoots retouching, consistently completing tasks within budget. Trained team 3 designers delegating tasks offering insight help meet tight deadlines. Created storyboards, 3D models, animation visual effects meet design goals. Head Designer 08/2008 07/2014 Company Name – City State Implemented process improvements increase team effectiveness reduce repetitive tasks. Juggled multiple projects simultaneously, never losing strategic vision always maintaining focus. Carefully prepared design layouts prepress files offset, web digital printing. Contributed creative process original ideas inspiration. Presented projects internal clients. Generated detailed specs final designs. Collaborated vendors ensure style consistency marketing materials. Freelance Senior Designer And Consultant 06/2004 10/2006 Company Name – City State Sketched artistic fresh designs consideration. Designed new on-brand visual elements effectively convey concepts messaging. Led aesthetic vision creation new fashion products. Provided high quality results timely manner. Developed seasonal merchandise assortment improve category depth breadth. Generated detailed specs final designs. Freelance Senior Designer 12/2003 06/2004 Company Name – City State Designed collection 2004 fashion show Worked directly Sean Combs resolve design fitting problems Show. Supervised various local factories development show apparel. Fitted models runway. Designer 09/2002 12/2003 Company Name – City State Researched current forecast colors design. Designed proposed garments traveled mainland development. Resolved client concerns quickly professionally. Developed marketing sales strategies maximize business success. Monitored production schedules Product Manager Head Designer 03/2000 09/2002 Company Name – City State Managed Mens Apparel product development cycle, including prototyping designs coordinating mass production. Developed implemented favorable pricing structures balancing firm objectives customer targets. Directed, develop design merchandising plan major licensees Ecko Unltd, Azzure denim well house brands. Worked directly Marc Ecko development managing team 5. Associate /Assistant Designer 02/1995 04/2000 Company Name – City State Developed prototype designs broad range products within design portfolio. Teamed development inspiration boards, sample material collections color selection upcoming product design. Highly skilled using hand drawing, Sketch Up Illustrator develop concept boards. Delivered highly innovative concepts stringent deadlines. Prepared concept boards mock ups form color. Prepared managed presentation walls covering seasonal lines. Fabricated sample garments review senior design staff. Education Associate Science Apparel Design Fashion Institute Technology City State Accomplishments Designed Sean John fashion Show 2008 Featured MTV If I KING"" Designed Sean John fashion Show 2004 received CFDA award. Outerwear design featured MOMA. Designed Marc Ecko fashion Show 2002 Outerwear showcased showroom. Designed Tommy Hilfiger Olympic Ski team outerwear accessories Additional Information Works appeared WWD daily, DNR news, Source magazine, Timeout, Complex magazine, Detail, Flaunt, Stuff magazine,Vibe, Trace, Teen People, Honey YM. Skills Apparel Design Adobe Photoshop Originality Adobe Illustrator Garment construction Superb eye detail Ability effectively plan Project presentations Teamwork skills Pattern making Illustration Sketchbook Pro Work History Design Director Senior Designer 10/2016 Current Company Name – City State Developed seasonal merchandise assortment improve category depth breadth Clearly communicated design revisions members fashion design team Developed seasonal brand style guides promote Tiger Schulmann's TSK Pro Shop Sketched artistic fresh designs consideration Communicated photographers stylists effectively showcase brand Negotiated vendors availability, product specifications, distribution, delivery deadlines price Developed seasonal brand style guides Supervised several projects simultaneously, maintaining profitability consistently exceeding design expectations Facilitated new processes within department, alleviating repetition boosting overall team productivity Head Designer 06/2015 10/2016 Company Name – City State Helped company advance industry standing creating innovative concept designs. Supervised design staff product creation release. Clearly communicated design revisions members fashion design team. Developed seasonal merchandise assortment improve category depth breadth. Worked technical design product management provide accurate complete design packages. Designed advertisements, tradeshow banners signage concept completion. Head Designer 02/2014 11/2015 Company Name – City State Implemented process improvements increase team effectiveness reduce repetitive tasks. Juggled multiple projects simultaneously, never losing strategic vision always maintaining focus. Planned oversaw photography shoots retouching, consistently completing tasks within budget. Trained team 3 designers delegating tasks offering insight help meet tight deadlines. Created storyboards, 3D models, animation visual effects meet design goals. Head Designer 08/2008 07/2014 Company Name – City State Implemented process improvements increase team effectiveness reduce repetitive tasks. Juggled multiple projects simultaneously, never losing strategic vision always maintaining focus. Carefully prepared design layouts prepress files offset, web digital printing. Contributed creative process original ideas inspiration. Presented projects internal clients. Generated detailed specs final designs. Collaborated vendors ensure style consistency marketing materials. Freelance Senior Designer And Consultant 06/2004 10/2006 Company Name – City State Sketched artistic fresh designs consideration. Designed new on-brand visual elements effectively convey concepts messaging. Led aesthetic vision creation new fashion products. Provided high quality results timely manner. Developed seasonal merchandise assortment improve category depth breadth. Generated detailed specs final designs. Freelance Senior Designer 12/2003 06/2004 Company Name – City State Designed collection 2004 fashion show Worked directly Sean Combs resolve design fitting problems Show. Supervised various local factories development show apparel. Fitted models runway. Designer 09/2002 12/2003 Company Name – City State Researched current forecast colors design. Designed proposed garments traveled mainland development. Resolved client concerns quickly professionally. Developed marketing sales strategies maximize business success. Monitored production schedules Product Manager Head Designer 03/2000 09/2002 Company Name – City State Managed Mens Apparel product development cycle, including prototyping designs coordinating mass production. Developed implemented favorable pricing structures balancing firm objectives customer targets. Directed, develop design merchandising plan major licensees Ecko Unltd, Azzure denim well house brands. Worked directly Marc Ecko development managing team 5. Associate /Assistant Designer 02/1995 04/2000 Company Name – City State Developed prototype designs broad range products within design portfolio. Teamed development inspiration boards, sample material collections color selection upcoming product design. Highly skilled using hand drawing, Sketch Up Illustrator develop concept boards. Delivered highly innovative concepts stringent deadlines. Prepared concept boards mock ups form color. Prepared managed presentation walls covering seasonal lines. Fabricated sample garments review senior design staff.",APPAREL
"FINANCE SPECIALIST Summary To work professional environment provide skills, knowledge experience I possess assistant success challenges endeavors presented me. Seasoned Financial Specialist 20+ years experience managing accounting needs across multiple platforms. Advanced technical knowledge, including Quickbooks Excel. Highlights QuickBooks software; Creative Solutions Accounting software; Microsoft Outlook, Microsoft Word Excel; DacEasy Accounting Software Paragon Real Fast Forms (real estate software programs) Evolv CS Electronic Record Keeping System Notary Public CONFIDENTIALITY every aspect word. Excellent communication skills. Ability recognize people's voices faces address personally. Self motivated work without supervision. Great organizational skills ability prioritize. Ethical approach finance Goal-oriented Reliable Experience FINANCE SPECIALIST 11/2010 Current Company Name City State INITIALLY HIRED AS ACCOUNTS PAYABLE SPECIALIST, PROMOTED NOVEMBER 2012. ESSENTIAL FUNCTIONS INCLUDE ASSURE THE TIMELY AND ACCURATE PREPARATION AND COMPLETION OF PAYROLL FUNCTIONS IN CONJUNCTION WITH HUMAN RESOURCES, PREPARE AND POST MONTHLY JOURNAL ENTRIES TO THE GL. TRACK ACCOUNTING FOR STATE CONTRACT FUNDS. PREPARE MONTHLY AND QUARTERLY STATE REPORTS. ASSURE INPUT OF THE DAILY RECEIPTS AND RECONCILIATION. ASSURE ACCURATE RECORD KEEPING OF FIXED ASSET PURCHASES. RESPONSIBLE FOR OVERSEEING THE INVENTORY CONTROL PROCESS FOR THE AGENCY. ASSURE ACCURATE MONTHLY COMPLETION OF ALL REPORTS FOR THE ANNUAL AUDIT PROCESS. PREPARE AND PROCESS VOUCHERS FOR CITY/COUNTY FUNDING ACCOUNTS RECEIVABLE AND MAINTAIN SPREADSHEETS OF TRANACTIONS. BACKUP FOR ACCOUNTS PAYBALE SPECIALIST AND ACCOUNTS RECEIVABLE SPECIALIST. SERVE AS THE PRIMARY TRAINER FOR THE FINANCE FUNCTION OF THE CLINICAL RECORDS SYSTEMS. MANY MORE FUNCTIONS AS REQURED BY THE EXECUTIVE DIRECTOR AND HUMAN RESOURCES MANAGER. BOOKKEEPER 10/2008 02/2010 Company Name City State FULL CHARGE BOOKKEEPING FOR SEVERAL COMPANIES ., (I.E. ACCOUNTS PAYABLE AND RECEIVABLE, ALL FUNCTIONS OF PAYROLL INCLUDING ALL IRS REPORTING, DEPOSITING FUNDS THAT ALSO INCLUDED KEEPING AND CODING DEPOSITS, BANK RECONCILIATIONS, ANY AND ALL SECRETARIAL DUTIES I.E. ANSWERING PHONES, TYPING, FILING ETC. OFFICE MANAGER, BOOKKEEPER 08/2008 10/2008 Company Name City State FULL CHARGE BOOKKEEPING. (I.E. ACCOUNTS PAYABLE AND RECEIVABLE, ALL FUNCTIONS OF PAYROLL INCLUDING ALL IRS REPORTING, DEPOSITING FUNDS, ANY AND ALL SECRETARIAL DUTIES I.E. ANSWERING PHONES, TYPING, FILING ETC., INVENTORY OF ALL CHEMICALS TITLE AND ESCROW AGENT 08/2007 05/2008 Company Name City State TITLE AGENT DUTIES include research data entry compilation Listing/Title Commitment. Entering data FAST software system, secretarial duties i.e. answering phones, typing, filing etc., entering verifying batched data courthouse recorded documents. ESCROW AGENT DUTIES include communication parties involved process escrow, preparing HUD1 Settlement Statements, ordering deeds finishing loan docs. FULL CHARGE BOOKKEEPER/REAL ESTATE SALEPERSON 03/1995 07/2007 Company Name City State Full charge bookkeeping several LLC ventures, (i.e. accounts payable receivable, functions payroll including IRS reporting, depositing funds also included keeping track mineral checks coding deposits gross revenue less taxes, bank reconciliations, secretarial duties i.e. answering phones, typing, filing etc., creating ads real estate listings focusing great attention RESPA guidelines, photography ads, entering listings MLS system, writing real estate contracts keeping due diligence dates making sure abided follow-up actions entire transaction closing, overseeing representing East Slope Properties closings Title Company. Renew license plates vehicles, receive monies county residents taxes, answer phones, filing, typing, reconciling funds transactions. Education Accounting 1990 BARNES BUSINESS COLLEGE City State US BARNES BUSINESS COLLEGE YEARS ATTENDED (1988-1990) Accounting Denver, Colorado Computer programming 1987 PARKS JUNIOR COLLEGE City State US PARKS JUNIOR COLLEGE YEARS ATTENDED (1985-1987) Computer programming Denver, Colorado High School Diploma 1985 BUFFALO HIGH SCHOOL City State US BUFFALO HIGH SCHOOL YEARS ATTENDED (1981-1985) High School Diploma Buffalo, Wyoming Skills Preparation monthly data submission CPA Financial Statement Preparation. Accounts Payable includes vouchering, verifying coding applied vouchers offices within company, entering bills paying them, Accounts Receivable, Full charge Bookkeeping, Payroll, Bank Reconciliations, Coding, Trial Balance Account Reconciliations, Office Manager, Marketing, Real Estate Contracts, Data Entry, Escrow, Organizational Skills, Inventory",FINANCE
"ASSISTANT MANAGER Summary General Associates emphasis Business Admin. Communications Current 3.0 GPA Volunteer Junior Achievement teacher Grades 1st 3rd 3 yrs. volunteer special needs classroom Routinely helped many 350 customers day high-volume retail Store. Consistently exceeding daily sales targets average $3000 sales day. Over 13 years retail/customer service Has managed 13 people one time. Experience Assistant Manager February 2015 Current Company Name － City State Closing opening store daily operations. Loss prevention. Banking merchandising. Assistant Manager January 2013 February 2015 Company Name － City State Communicated information customers product quality, value style. Communicated merchandise needs issues appropriate supervisors timely fashion. Completed floor replenishment guarantee size availability promote customer satisfaction. Store Manager January 2011 January 2013 Company Name － City State Educated customers product service offerings. Offered exceptional customer service differentiate promote company brand. Communicated store policy violations leadership team timely manner. Swing Manager January 2008 January 2011 Company Name － City State Worked hands H.S Students training development manager trainees. Recruited, hired, developed retained retail talent company. Held team member accountable achieving brand performance goals. Offered direction gave. constructive feedback motivate team members. Education BA Communications Siena Height University － City State Communications General Associates General Lansing Community College － City State General Skills Banking, Closing, customer satisfaction, customer service, direction, fashion, leadership, Loss prevention, merchandising, quality, retail",APPAREL
"CERTIFIED PERSONAL TRAINER AND GROUP FITNESS INSTRUCTOR Summary Wellness professional, certified personal trainer group fitness Instructor formal training health fitness also business development, leadership, marketing communications. Extensive sales customer service experience. Goal oriented self-motivated talent motivating others takes great pride developing customized fitness nutrition plans meet individual client goals. Core Qualifications Individual group fitness programming specialist Excellent sales communication skills Wellness Coach New customer acquisition Fitness assessments Multi-media marketing Fitness equipment operation Special events planning Weight management expert MS Office Proficient Understanding human anatomy Relationship building expert Certified ACE Personal Trainer Exceptional multi-tasker AFAA Certified Group Fitness Instructor Organized efficient Tabata Boot Camp Certified Coach Motivated team player Goal-oriented Education Master Science Communications Media Management 1995 Virginia Commonwealth University － City State USA Communications Media Management Concentration communications, marketing public relations. Coursework business management focus media. Additional coursework economics finance. Bachelor Arts Journalism marketing 1985 Radford University － City State USA Journalism marketing Experience Certified Personal Trainer Group Fitness Instructor March 2013 Company Name － City State Developed implemented training programs ensure clients reach fitness goals. Led clients groups ages personal workouts skill development training. Administered fitness assessments. Counseled clients proper nutrition exercise habits. Wrote fitness articles publication club marketing pieces. Developed implemented fitness challenges members increase club visits generate excitement. Encouraged motivated members attend group fitness classes. Participated club promotions recruit new members increase club sales. Recorded training sessions maintained package rates client. Contributed operation clean, friendly well maintained health club. Education Specialist April 2011 November 2012 Company Name － City State Facilitated relationship building marketed online in-house education programs accounting professionals working firms companies, governmental agencies associations Developed implement online learning initiatives Created executed on-going comprehensive sales plan education programs Analyzed market research well member database target programs marketing efforts Worked closely marketing team create implement marketing plans Collaborated Senior Education Manager new content/course development well evaluating new educational training opportunities/providers including group self-study online CPE Negotiated pricing contracts clients, speakers vendors Coordinated delivery education programs Oversaw database management tracking in-house online programs Responsible in-house online budget financial tracking effort monitor goal attainment Edited conference seminar footage webcast self-study production. Sales Assistant May 2006 April 2011 Company Name － City State Developed maintained excellent working relationship discussion leaders, vendors, firms, companies order increase sales Created sales proposals customized CPE training recruit new clients retain existing clients Worked vendors provide in-house education programs firms, companies, governmental agencies associations. Course administration needed. Administrative Coordinator September 2002 May 2006 Company Name Managed member database Worked closely owners develop targeted marketing plan maximize membership Coordinated communications built relationships competitive gymnastics team staff parent organization Handled incoming calls public, answering program questions taking registrations. Affiliations Member Indoor Cycling Association Member Idea Health Fitness Association Member PT On The Net Skills accounting, budget, business management, competitive, content, contracts, course development, client, clients, database management, database, delivery, economics, finance, financial, focus, marketing plan, marketing plans, market research, marketing, pricing, proposals, public relations, publication, relationship building, sales, training programs, articles",FITNESS
"BEHAVIORAL HEALTHCARE HELP LINE AND PSYCHIATRIC EMERGENCY TEAM SUPERVISOR Professional Overview Seasoned Licensed Clinical Social Worker dedicated providing high quality, compassionate, effective care role psychotherapist, educator, manager. License LCS 18224 Core Qualifications Clinical acumen Multicuturally competent psychotherapist Clinical supervision Client-centered care Quality care focused Service oriented Committed personal professional growth Strength based management style Program development, design, training Quality review process improvement Rapport building Contract, Criminal, Tort, Probate law familiarity Education Glendale College Law City State University Southern California City State Master Social Work Graduated honors California State University, Northridge City State Bachelor Arts Psychology Graduated honors, member Psi Chi, Golden Key National Honor Society, Tau Alpha Epsilon Honor Society Accomplishments Clinical Established operated private practice 10 years Documentation Documentation Influenced creation, design, reporting fields patient charting system Created, implemented system documentation resulted 95% quality assurance scores several consecutive years Quality Standardized chart documentation Developed telephonic, documentation, performance indicators ?Training Wrote training manual organized resource material Developed curriculum, taught, modeled desired skill/outcome Provided electronic medical record navigation documentation training Marketing Increased referrals via Physician Liaison Program, Elder Law attorneys, primary care physicians, psychiatry addiction medicine providers, law enforcement, EAP providers, community Workflow Planning Implemented new work processes increased efficiencies productivity Computer Skills Proficient: Epic, Word, Lotus, Interqual, NICE, Symposium, Foundations, AZZ cardfile Familiar: Excel, PowerPoint, Visio Experience 07/2002 Current Company Name City State Behavioral Healthcare Help Line Psychiatric Emergency Team Supervisor Clinical supervisor 24/7/365 psychiatric crisis call center psychiatric emergency team; interim supervisor Utilization Management Bed Finding departments within large care coordination center; hired, counseled, terminated staff; recorded, tracked, developed performance indicators performance criteria evaluations; wrote updated protocols, policy procedures, quality review indicators, training manual, meeting minutes, business reports; influenced development re-design electronic charting reporting fields; organized led new hire, clinical, Frequent Caller, computer, staff meetings/trainings, holiday, retirement, Social Work Month celebrations; performed web-based in-service work stoppage training physicians, managers successfully staffed crisis line 48 consecutive hours abandoned calls; developed Frequent Caller treatment plan template coordination continuity care; participated presented statistical data regional Department Administrators regional Southern California Quality Assurance meetings; implemented interdepartmental cross training increased efficiencies, productivity, staff development, morale; recorded, tracked, ensured staff license renewals, CEUs, mandated organizational classes completed due dates; completed bi-monthly payroll managed leaves; completed staff scheduling every 6 weeks; decreased tardiness; responded IT concerns; reviewed, researched, responded critical incidents complaints; developed work flows decreased time members spent non-plan EDs attention high quality care cost containment; answered crisis calls short staffed; and, shared on-call responsibilities. 03/1998 07/2002 Company Name City State Licensed Clinical Social Worker/Care Coordinator Performed biopsychosocial telephonic assessments, crisis intervention, and/or consultation members, employees, purchaser groups, Employee Assistance Professionals, management, law enforcement, emergency department physicians; determined appropriate levels care; repatriated case managed members non-plan hospitals; advocated members needing psychiatric and/or addiction medicine treatment; care coordinated member's treatment team; trained new staff; worked collaboratively interdepartmental team developed work flows, procedures, protocols increased efficiencies, productivity, role clarity; developed documentation standards; influenced creation development departmental electronic database charting case notes. 04/1996 03/1998 Company Name City State Senior Care Network, Clinical Social Worker Field based case management disabled adults chronic mental illness older adults co-occurring disorders. Completed in-home assessments monthly monitoring; client family counseling, education, community referrals. Per attorney request, evaluated, wrote report, testified court (became expert witness) probate conservatorship hearings; marketed managed Physician Liaison program; lead weekly Caregiver support group; underwrote long-term care insurance assessments benefit determination evaluations; became community resource specialist. 05/1992 08/1996 Company Name City State Behavioral Science Faculty, Family Practice Residency Program Social Work Associate community medical clinic; interviewed prospective residents; developed curriculum, taught, evaluated performance Family Practice residents medical students Substance Abuse Psychiatry rotations; conducted lectures, presentations class, ""Brown Bag lunches,"" off-site meetings; set internal external training sites ensured learning objectives met; education focused risk, substance abuse, biopsychosocial assessments, active listening, interviewing skills, DSM diagnoses rounds, home visits, co-led therapy sessions; instilled confidence demonstrating attunement patient self, assessment, treatment planning, rapport building skills, provided visit summarization/feedback; strengthened teamwork resident faculty relationships incorporating team building activities staff meetings; liaison residents needed psychiatric health services; provided short/long term individual, couple, family therapy complicated cases provided feedback resident; preceptor MSW students.. 10/1991 10/2001 Company Name City State Psychotherapist Individual, couple, family therapy children, adolescents, adults, older adults. Presenting problems were: depression, anxiety, panic attacks, insomnia, psychosis, explosive rage, adoption, foster care, grief loss, truancy, trauma, self harm, substance abuse/addiction, gender dysphoria, domestic violence, homelessness, parenting concerns, care giver burn-out, school/work stress. Clientele: ethnically, culturally, racially, socioeconomically diverse. 10/1990 10/1991 Company Name City State Employee Assistance Program/Mental Health Center, MSW Intern/Social Work Associate Consultation provided managers, employees, Human Resources regarding work place problems; Crisis Intervention, short long-term therapy provided contract company employees, families, community; taught series classes Stress Management Memory Retention. Featured speaker ""Drugs Workplace"" seminar; taught substance abuse related classes lead couples group therapy addicts co-addicts outpatient chemical dependency recovery program. Clientele: racially, ethnically, culturally, socioeconomically diverse. 09/1989 05/1990 Company Name City State MSW Intern Direct services provided community mental health setting: conducted biopsychosocial assessments; short long term individual, couple, family therapy; led group therapy adults; provided crisis intervention, case management, community referrals. Client presenting problems were: child physical, emotional, sexual abuse/trauma, difficult transitions foster care, depression, anxiety, phobias, ADHD, pervasive developmental disorders; teen truancy, gang activity, pregnancy, substance abuse/addiction; adults parenting problems; victims domestic violence; unemployment; co-occurring disorders, grief loss, panic attacks, chronic mental illness. Clientele: ethnically, racially, culturally diverse; mostly low middle income. 08/1987 08/1989 Company Name City State Resident Counselor Provided individual, family, group therapy homeless, run-a-way girls, 12-18 years old, many charged crimes associated substance abuse, prostitution gang activity; filed child abuse reports; provided telephonic crisis intervention; completed new resident intakes; general supervision residents; designed teen pregnancy awareness program, taught life skills classes, became lead trained supervised staff. Presentations 1990-1991: Taught classes Stress Management Memory Retention community, hospital employees, EAP clients; speaker Drugs Workplace large contracted employer. ?1992-1996: The following lectures Family Practice residents, medical students, and/or attending physicians conducted class, hospital ""Brown Bag"" lunch breaks, off-site meetings: Parenting 101 Suicide Risk Factors, Assessment, Aftermath Psychiatric Holds Conservatorships Eating Disorders Treatment Options Multicultural Approaches Healthcare My Patient Non-Compliant... What Can I Do? The Cycle Domestic Violence: Patient, Child, Perpetrator Effects Oh No, Not Him/Her Again... Managing Countertransference Malingering, Factious, Psychosomatic Disorders How Manage Angry Aggressive Patients Signs Symptoms Child Abuse, Elder/Dependent Abuse? Who, What, When, Where, Why Panic Attacks Normal Childhood Fears The Mental Status Exams Is ADD, ADHD, Anxiety, Depression, Mania?.... HELP! How Do I Screen Drinking/DrugProblems? Signs Symptoms Alcohol/Drug Intoxication Withdrawal Stages Chemical Dependency Causes Treatment Substance Abuse Substance Abuse: Breaking Down Walls Denial Alcoholics Anonymous 12-Steps Stress Management Death: Grief, Loss, Depression... What's Normal? Delirium, Depression, Dementia, What's Difference? Assessments Developmental Stages Life Who Can Help With What? (Community Resources) Rapport, Compliance, Lawsuits Volunteer Work Orphanages Mexico: built repaired homes, planted gardens, entertained children mime, provided medical screenings, clothing school supplies Indian reservations Arizona New Mexico: built repaired homes, provided food, clothing, child care, Navajo, Hopi, Cherokee Indians. Camp leader children adults Down's syndrome, traumatic brain injuries, autism, deaf-blindness, chronic mental illness. Assisted adults mild moderate intellectual disabilities find employment closely monitored work performance. Languages Sign language",HEALTHCARE
"OPERATIONS MANAGER Career Overview Experienced enthusiastic management professional strong analytical, organizational problem solving skills. Successful overall operations fast paced environment, in-depth knowledge sales, operations, finance customer service. Areas Expertise Operations management Effective leader Staff development Complex problem solving Inventory control Calm pressure Sound judgment Supervision training Professional Experience Company Name September 2014 Current Operations Manager City State Mentored, coached trained new reception team members. Boosted company efficiency streamlined reporting processes. Created maintained schedules 8 departments. Responsible payroll processes. Consulted IT department oversaw launch, training implementation new salon software. Responsible financial reporting accounting department. Directly managed salon's Operations Coordinator maintenance team. Worked maintain inventory levels reduce overall shrink retail aspect business. Company Name September 2010 September 2014 Salon Manager City State Managed team 18 professionals. Directed strategic initiatives achieve projected monthly sales goals. Coordinated oversaw day-to-day business operations inclusive ordering supplies, payroll, facility maintenance schedules. Reduced controlled expenses adhering budgets researching applying cost effective alternatives. Surpassed revenue goals four consecutive quarters. Increased profits 20% previous year 13/14 fiscal. Ran highest grossing revenue per chair location company. Trained monitored customer service representatives ensure quality customer service. Provided training, mentoring guidance new existing employees. Consulted assisted seeing operations area locations. Promoted Operations Manager salon's flagship location New York, NY September, 2014. Company Name February 2008 September 2010 Floor Manager City State Direct liaison clients technical staff. Involved aspects customer service ensure superior service. Created maintained staff schedules. Assisted ensuring seamless highly productive day-to-day goings on. Monitored tracked daily/yearly/weekly sales departments. Promoted Salon Manager company's Greenwich, CT location September, 2010. Company Name February 2003 February 2008 Marketing Public Relations Director/Manager City State Developed implemented marketing business plans, designed press releases promotional materials. Coordinated oversaw promotional special events. Simultaneously managed multiple projects tight deadlines. Developed advertising PR programs using print media, trade show presentations, press interviews, brochure, videotapes, audio tapes direct mail campaigns. Initiated direct marketing programs creative concept production implementation. Developed in-house database targeted new customers. Negotiated, purchased, scheduled newspaper, radio, outdoor advertising. Supervised development maintenance company's Web site. Assisted owner managing company operations. Monitored customer service representatives ensure quality customer service. Provided training guidance new employees. Designed presented training curriculum personnel. Human Resources coordinator. Company Name August 2001 February 2013 Administrative Assistant/Receptionist City State Direct liaison clients, management technical staff. Involved aspects customer service appointment scheduling including solving problems, answering questions working customers ensure fantastic service. Greeted guests, performed general front office duties, answered phones, scheduled appointments maintained reservations database. Maintained computerized customer database. Worked well levels management regularly assisted managers projects. Handled large call volume maintaining accuracy, efficiency, positive, friendly attitude. Operated cash registers computer input applications. Acquired excellent communication interpersonal skills public coworkers. Promoted Marketing Public Relations Director/Manager February 2003. Education Training The College Staten Island 2002 Bachelor Science Communications City State US Bachelor Science: Communications, 2002 The College Staten Island New York Additional Information Accomplishments Additional Information Honors Awards: Dean's List 1997-2002 High academic standing Presentations Developed advertising PR programs using print media, trade show presentations, press interviews, brochure, videotapes, audio tapes direct mail campaigns Skills Customer Service, Receptionist, Retail Sales, Maintenance, Operations, Training, Marketing, Sales, Database, Public Relations, Advertising, Business Plans, Direct Mail, Direct Marketing, Excellent Multitasker, Human Resources, Pr, Promotional, Simultaneously, Trade Show, Budgets, Business Operations, Mentoring, Monthly Sales, Ordering, Payroll, Sales Goals, Clients, Administrative Assistant, Sales In, Weekly Sales, Answering, Cash, Liaison, Order Entry, Billing, Correspondence, Finance, Inventory, Inventory Control, Of Sales, Operations Management, Problem Solving",PUBLIC-RELATIONS
"ENGINEER Summary Work Ethic, Personal Ownership, Responsibility, Adaptability, ability learn quickly accurately, Positive attitude, Timeliness, Positive appearance customer interactions. Highlights Microsoft Office Suite expert Conceptual thinker Self-motivated professional Experience March 2015 Current Company Name City State Engineer Assisted customers complaints. Performed routine maintenance. Troubleshot electronic parts building. Recorded guest comments complaints, referring customers managers necessary. Assisted guests special requests visits. Contacted housekeeping maintenance staff guests reported problems. Issued room keys escort instructions bellhops. Prepared sheetrock, metal wood surfaces painting. Refinished household furniture desks, chairs, tables bookcases. Coordinated completed ongoing routine painting exterior interior properties. Collaborated electricians, carpenters mechanics complete construction projects. Completed basic plumbing, electrical, carpentry HVAC duties. Operated compressors, striping machines, sandblasters spray equipment. Completed updated work orders, records service calls work logs. Covered floors prepping, priming painting surfaces. January 2012 Current Company Name City State Handyman Transfer tools, parts, equipment, supplies work stations areas. Disassemble broken defective equipment facilitate repair reassemble equipment repairs complete. Install replace machinery, equipment, new replacement parts instruments, using hand power tools. Examine test machinery, equipment, components, parts defects ensure proper functioning. Hold supply tools, parts, equipment, supplies workers. Position vehicles, machinery, equipment, physical structures, objects assembly installation, using hand tools, power tools, moving equipment. Adjust, connect, disconnect wiring, piping, tubing, parts, using hand power tools. Clean lubricate vehicles, machinery, equipment, instruments, tools, work areas, objects, using hand tools, power tools, cleaning equipment. Assemble maintain physical structures, using hand power tools. Tend observe equipment machinery verify efficient safe operation. Apply protective materials equipment, components, parts prevent defects corrosion. Order new parts maintain inventory. Diagnose electrical problems install rewire electrical components. Prepare work stations use mechanics repairers. January 2004 September 2013 Company Name City State Healthcare Provider Provided Healthcare Home Patient. January 2000 January 2004 Company Name City State Arcade Repairman Technician Fill machines products, ingredients, money, supplies. Keep records merchandise distributed money collected. Collect coins bills machines, prepare invoices, settle accounts concessionaires. Make service calls maintain repair machines. Inspect machines meters determine causes malfunctions fix minor problems jammed bills stuck products. Test machines determine proper functioning. Contact repair personnel make arrangements removal machines cases major repairs required. Clean oil machine parts. Record transaction information forms logs, notify designated personnel discrepancies. Adjust machine pressure gauges thermostats. Maintain records machine maintenance repair. Replace malfunctioning parts, worn magnetic heads automatic teller machine ATM) card readers. Adjust repair coin, vending, amusement machines meters replace defective mechanical electrical parts, using hand tools, soldering irons, diagrams. Order parts needed machine repairs. Disassemble assemble machines, according specifications using hand power tools. Install machines, making necessary water electrical connections compliance codes. Refer manuals wiring diagrams gather information needed repair machines. Transport machines installation sites. Prepare repair cost estimates. Education Aug 2000 Traverse City West High School City State United States High School Diploma Valencia College City State USA Associate Arts Graphic Art Design Skills Typing (Greater 40 words minute) Networking (Computer) Computer Management Rebuild/Repair Computer (Hardware) Computer Software Installation (Operating Systems) Photoshop Experience Excel Experience Microsoft Office Experience Spreadsheet Experience Power Point Experience",HEALTHCARE
"RECRUITER, TAX EXEMPT MARKETS Professional Summary Experienced recruitment professional driven passion uncovering top talent, seeking join forward-thinking organization challenging, dynamic leadership role. Core Qualifications Cold calling Passive sourcing Full cycle recruitment Project management Relationship managment CRM ATS systems Budget planning management Team management Implementation new ideas/service Salary/Pay negotiation Experience Company Name January 2015 Current Recruiter, Tax Exempt Markets City State Launched implemented innovative efficient recruitment efforts Fortune 500 financial services firm within niche market segment, successfully managing relationships 26 RVPs 4 SVPs. Spearheaded new recruitment efforts within Retirement Advisory Distribution channel, becoming 1st dedicated recruiting partner Increased new licensed financial advisor hires 31 2014 75 2015, hitting 116% goal Efficiently manage minimal recruiting budget, averaging cost per hire $320 2015 Effectively maintain positive relationships divisional RVP, managing expectations hiring needs forecasting future opportunities Implement new recruitment tools, resources, tracking systems order uncover passive active candidates Member Retirement Advisory Distribution Senior Leadership huddles, offering recruitment strategies territories opportunity Executive leaders Company Name May 2011 January 2015 Project Manager Healthcare City State Managed enterprise client relationships throughout high-value candidate recruitment projects, efficiently allocating human capital resources achieve success client agency. Served face program client creating, launching, monitoring favorable sourcing strategy maximize client's ROI Successfully utilized various recruitment networking sources tactics uncover qualified talent Conducted client kick-off calls gather critical information required plan successful campaigns Led managed team Talent Strategists Virtual Screeners Closed $400,000 revenue 2013, $600,000 2014 Responsible $150,000 repeat revenue 2013, $250,000 2014 Collaborated internal sales leadership member Pricing Team forecast demand, resources required, estimated outcome, allowing sales teams set achievable client expectations success metrics Utilized various recruitment methods source qualified talent, including niche sites, association sites, resume databases, social media, passive sourcing Winner multiple quarter-long contests, including repeat revenue, customer satisfaction scores, sales satisfaction scores Recognized Project Manager Quarter Q1 2012. Company Name January 2010 May 2011 Senior Healthcare Recruiter City State Created long-lasting, profitable relationships clients hiring managing healthcare staff 90 licensed professionals. Generated new business prospecting hot leads, cold calls, referrals. Led team generating 487% increase annual net income 2010 600% increase 2011 Effectively cold called recruited average 30 medical professionals per day, surpassing daily quotas Conducted in-person sales calls cold visits major healthcare centers Chicago surrounding areas Successfully negotiated mutually beneficial client rates employee wages Effectively hired placed top 8 grossing external employees, amassing $250,000 sales Recruited placed 2 medical professionals direct hire positions, adding $16,500 bottom line Implemented contests events creatively engage clients, resulting increased activity Ensured adherence Joint Commission standards compliance credentialing employees clients Selected among Senior Recruiters District construct business plan re-open Milwaukee Staffing office Top Performer R2 Professional Recruiter training. Company Name August 2007 January 2010 Assistant Supervisor/Head Bartender City State Company Name July 2006 August 2008 Key Hourly Manager City State Education Lewis University May 2009 Bachelors Science Business Administration City State Business Administration Skills agency, budget, business plan, client, clients, customer satisfaction, databases, financial, financial advisor, forecasting, hiring, Leadership, managing, market, office, enterprise, networking, Pricing, recruiting, recruitment, Recruiter, sales, sourcing strategy, Staffing",HEALTHCARE
"HR GENERALIST Skills Microsoft Office Suite, SAP, Kronos, IBM, ADP, ATS, MSS, HRSS, Oracle, Workbrain, T Experience HR Generalist Jan 2015 Current Company Name － City State Provides strategic HR counsel driving company's HR practices. Evaluates current HR practices makes recommendations best class solutions contemporary HR issues. Partners Plant HR Manager Partner disability processing, relocation coordination, HR requisition PAF process, maintaining employee files performance plan tracking record keeping. Client Manager Security Cintas. Executed labour employee relations activities drive productivity efficiency. Provide labor relations grievance counsel throughout plant. Execute talent management processes including; recruiting staffing,. Partner regional health safety manager improve safety performance reduce workers compensation costs. Provide performance management, employee development, training succession planning. Administers employee benefit compensation programs company initiatives required. Launched currently managed training database employee performance tracking. Super User plant's HRIS system. Generated enthusiastic, goal participation employee engagement committee. Sr. Administrative Assistant Jan 2012 Jan 2015 Company Name － City State Create highly effective organizational filing systems, including quick thorough indexing, filing offsite storage, resulting easy access critical information streamline office functioning. Conduct extensive internet research competitors potential acquisitions, reporting findings facility manager. Perform administrative management functions applicable assigned unit, e.g., payroll processing, data entry, sick pay recording, budget support, verification, reconciliation funds/accounts, maintenance office, new hire orientation, training inventory supplies. Perform research involving independent judgment initiative purpose resolving addressing operational matters. Process various correspondence forms may confidential sensitive nature. Arrange calendars coordinated schedules meetings, interviews, travel, conferences. Attend meetings special events behalf manager obtain relay information, serve spokesperson behalf agency. Created implemented PM program facility. Reorganized administrative procedures, shortening process time 30%. Researched set voice mail answering system. Result: Saves time receptionist customers. Created, organized, set information center manuals schematics. Result: Better access needed information, less time searching it. Improved customer service indicators 100% plus 120 days. Human Resource Representative Jan 2010 Jan 2012 Company Name － City State Served first point contact HR department answering HR questions first call. Service escalations/critical service issues. Maintained tracking significant account issues. Processed terminations, new hires, manual checks, benefits LOA via phone/email/fax. Maintained knowledge legal requirements government reporting regulations affecting human resources functions. Rewarded reducing Benefits Program costs 25% resulted improved customer experiences. Received employee month award 6 times one year. Received 100% compliance scores auditing processes ensuring compliance HR provisions federal, state local laws regulations. Instituted team concepts support training, reduced internal rework 75% within 90 days. Human Resources Administrator Jan 2005 Jan 2010 Company Name － City State Ensured effective communication responding employee requests information interpreting company policies. Implemented employee recognition program included performance morale incentives. Developed implemented system auditing revising employee records base. Remained current legal regulations related human resources. Performed tasks entering applications, setting files new personnel, photographing badges, obtaining employee numbers new employees recording changes employee status changes necessary (change address, departmental transfers, rate increases, terminations, filing, etc.). Processed verification employment requests employees. Handled employee benefits HR questions. Recruited trained staff. Coordinated team events best yet economical locations saved expenses 40%. Achieved employee month award May 2007. Reorganized administrative procedures, shortening process time 30%. Reduced turnover 68% 14% improving staff orientation, training professional development. Received 100% satisfaction rating relocating employees. Education Training Master Business Administration 2012 University Phoenix － City State 3.2 B.S Public Administration 2007 Virginia State University － City State Public Administration 3.3 Currently studying CHRP Exam Activities Honors Organization Development Motivates High Performance Excellence Adaptable Values differences Training Development Employee Relations Strong attention detail follow-up Confidential Record Keeping Critical Thinking Conceptual Strength Passion To Learn More Than Taught Staffing Requirements Team Building Relentless Determination Nimble Broad Perspective Conflict Resolution Administration Recruitment Employment Skills administrative, streamline, ADP, agency, auditing, benefits, budget, conferences, client, customer service, data entry, database, email, employee relations, special events, fax, filing, forms, HRIS, inventory, kronos, labor relations, legal, meetings, access, microsoft office suite, internet research, oracle, organizational, payroll processing, performance management, personnel, policies, processes, quick, receptionist, record keeping, recording, recruiting, reporting, research, safety, SAP, staffing, strategic, phone, employee development",HR
"CHILD FAMILY ADVOCATE Professional Profile Talented administrative professional background accounting finance. Extensive knowledge AR/AP, Microsoft Excel Quick Books-software skills. Fearless Child Family Advocate comfortable taking stand threats child's safety well-being. Works directly government officials, children families find best care possible every child. Qualifications Attentive listener Sensitive Family maintenance Detail-oriented Excellent interpersonal skills Team player Staff development Relevant Experience Served many program participants went earn high school diplomas GEDs. Increased office organization developing efficient filing system customer database protocols. Led support groups help parents regain improve parent-child bond. Experience Child Family Advocate August 2013 Current Company Name － City State Collaborated community members educate public regarding issues drug abuse prevention traffic safety. Collaborated community leaders, organizations public agencies promote organizations community service programs. Maintained daily records children's individual activities, behaviors, meals naps. Created implemented developmentally-appropriate curriculum addressed learning styles. Established safe play environment children. Supervised children field trips local parks, fire stations zoos. Directed protective placement, case management, parent education family reunification activities. Advised patients community resources, made referrals devised realistic treatment plans.Communicated public social welfare agencies obtain provide information. Customer Services Team Lead October 2010 March 2013 Company Name － City State Surpassed revenue goals four consecutive quarters. Created training manuals targeted resolving even difficult customer issues. Developed, implemented monitored programs maximize customer satisfaction. Interviewed, hired trained new quality customer service representatives. Developed implemented policies, procedures process improvement initiatives improve retention rates increase customer satisfaction. Customer Service/Banking November 2007 March 2009 Company Name － City State Collected customer feedback made process changes exceed customer satisfaction goals. Developed process improvements enhance efficiency effectiveness inter-department call center operations. Opened new customer accounts, including checking, savings lines credit. Examined checks identification endorsement. Processed treasury, tax loan payments. Administrative Assistant August 2007 November 2007 Company Name － City State Managed receptionist area, including greeting visitors responding telephone in-person requests information. Dispersed incoming mail correct recipients throughout office. Created maintained spreadsheets using advanced Excel functions calculations develop reports lists. Received distributed faxes mail timely manner. Call Center/Phone Representative/Collector August 2005 November 2007 Company Name － City State Computed accurate sales prices purchase transactions. Eliminated outdated records sending records scanned. Identified resolved system account issues. Verified logged deadlines forresponding daily inquiries. Education l Coursework Organizational Behavior, Compensation, Labor Relations Recruitment l Continuing education Human Services Greenville College l Desktop publishing workshop － City State Skills scheduling appointments AS 400, budgets call center Customer service financial, funds Labor Relations Leadership Sales",ADVOCATE
"SENIOR ACCOUNTANT https://www.linkedin.com/in/angelo-bennett-a2b638106 Professional Summary Talented Senior Accountant highly effective solving routine critical issues across operational levels. Specialize financial accounting. Skills Microsoft AX Dynamics General ledger accounting GAAP proficiency Recordkeeping Account updates Financial statement review ERP (Enterprise Resource Planning) software Intuit QuickBooks specialist Accounts Payable Accounts Receivable V Look ups Budget analysis Account reconciliation specialist Work History Senior Accountant Company Name City State 04/2016 Current Oversee general accounting processes Inter-company financial reporting entities. Provide timely explanations variances actual results forecasts/budgets; provide corrective action recommendations management Responsible bank reconciliation 7 Inter-companies Prepare Prepayment schedule apply monthly amortization Generate month end entries prepayment's accruals Reconciliation reports Balance Sheet accounts Work internal external auditors reviews audits ensure full cooperation compliance qualified requests. Ensure proper coding general ledger accounts Submit wire transfers pay vendors inter-companies Record new assets apply monthly depreciation Assist implementation migration previous accounting software Microsoft Dynamics AX. Senior Accountant Company Name City State Created revenue expense account analysis Implement migration manual automation systems General Ledger Responsible Accounts Payable/Accounts Receivable invoice processing payment Responsible bank reconciliation Production reconciliation various monthly reports using excel Generate month end entries prepayment's accruals Develop maintain accruals schedules legal fees, leases rent expense Ensure proper coding general ledger accounts Responsible paying invoices cutting checks. Senior Accountant Company Name City State 06/2014 11/2014 Generated Accounts Receivable invoices customers recorded customer payments Recorded Accounts Payable invoices vendors applied payments vendors Assisted month end closing entries accruals, prepayment's depreciation Managed general ledger prepared reviewed journal entries QuickBooks Prepared bank reconciliations two bank accounts Calculated Bi annual royalties music artists Managed travelling entertainments costs Interacted customers followed payment discrepancies Applied prompt payment approved Music videos ultra-records artists. Staff Accountant/Financial Analyst Company Name City State 04/2008 06/2014 Global Manufacturer Brands Labels headquartered Hong Kong Completed Accounts Payable/Accounts Receivable invoice processing payment Managed weekly Accounts Receivable Accounts Payable status meetings Managed general ledger accounts assisted month end entries Managed intercompany reconciliation month end various regions globally Created account analysis reports account chart accounts commentary Generated reports (Income Statement, Balance Sheet, Daily Sales) provided commentary Assisted migration Sun 5 accounting system Dynamics AX accounting software Assisted general ledger management multiple business units within company Completed 2014 budget SML RPDI Minnesota region presentation CEO All filing check depositing SML NY office well travel entertainment control. Full-Charge Bookkeeper Company Name City State 02/2006 03/2008 Responsible following: Accounts Payable (processed invoices applied prompt payments vendors) Accounts Receivable (processed sales orders /created invoices sent customer) Implemented entire QuickBooks system, including input vendors, customers inventory adjustment entries Generated bank deposits verified balance receipts Researched resolved billing collections disputes Generated income statement balance sheet reports. Skills general accounting, accounting software, accounting system, Accounts Payable, Accounts Receivable, accruals, automation, balance sheet, balance, bank reconciliations, bank reconciliation, billing, budgets, budget, Bi, filing, financial reporting, General Ledger, general ledger accounts, inventory, invoice processing, legal, meetings, Microsoft Dynamics, Microsoft Excel, excel, office, Microsoft PowerPoint, Microsoft Word, migration, month end closing, Peachtree, pivot tables, processes, coding, QuickBooks, Sales, Sun, Sun 5 Education Bachelor Arts Business Administration DeVry University City State 2006 Business Administration Business Information Systems GPA: 4.0 GPA: 3.2 accounting",ACCOUNTANT
"CHIEF DIGITAL OFFICER Summary I highly motivated versatile digital strategist, storyteller creative enabler. I've built led teams within communications marketing agencies focusing Digital Strategy, Content Marketing Influencer Engagement. Working closely varied teams, internal external, devise best audience modeling, CPG, B2C B2B strategies, SEO/SEM, creative development, production cycles, digital media, applications mobile innovation geared drive results. https://about.me/broadbandito Career Goal Providing strategic guidance execution support core digital activity portfolio Henkel brands. Specifically, Senior Digital Marketing Manager 170000NU Experience 02/2015 12/2016 CHIEF DIGITAL OFFICER Company Name － City State Built internal digital practice capabilities, client digital strategies creative execution reach consumers, locally globally, cluttered digital, mobile social arena Focused overall digital growth strategy agency. Developed managed execution multi-channel digital strategies existing client base new business efforts Tripled digital revenue 12 months $6 million, annually Clients Note: Revlon, Elizabeth Arden, Remington, Allergan, Galderma 02/2012 02/2015 VICE PRESIDENT DIGITAL STRATEGY, Dentsu Aegis Company Name － City State Formulate content marketing strategies direction client base new business efforts Deliver strategy, manage client vendor relations, employee engagement B2C B2B programs Created managed digital presence Arkansas NYC Chicago, well mentoring digital social across 3 offices Agency digital revenue growth $250k $1million, annually Clients note: Walmart, P&G, Hilton Hotels, Cracker Barrel 02/2010 02/2012 SENIOR VICE PRESIDENT Digital Company Name － City State Identified opportunities growth marketing efforts via digital channels social media strategy, engagement execution Deliver client presentations, branding opportunities, prototype development evaluation digital assets, distribution audience identification Developed implemented digital platforms, social plans content marketing efforts. Built digital/creative capabilities overall agency staffing, new offerings streamlined production methods Educated agency WOM marketing, digital social environment opportunities. Developed extensive pricing guidelines agency services. (vended internal) Doubled overall digital revenue firm first year expansion Clients Note: Disney, T-Mobile, General Mills, Burger King 02/2005 02/2010 SENIOR VICE PRESIDENT, Digital Content Company Name － City State Oversaw strategy execution social media engagement efforts, content creation distribution Pioneered emerging digital platforms wide array client new business endeavors Managed $6+ million dollar P&L staff LA, Seattle, Chicago New York Worked closely analytics research vendors develop deliver desired results Assisted business development opportunities added agency thought leadership mentoring Clients note: Starbucks, Ebay, Unilever, Pepsico, Microsoft NOTABLE CAREER ACHIEVEMENTS CNN EMMY Cable Ace awarded Journalist 1989/96 CNN.com Original member launch team CNN.com WIRED MSNBC Created Internet/TV programming 1996/97 DIRECTV TECHTV Pioneered interactive television 1997/98 Education 1987 Bachelor Science Journalism UCM － City State USA Additional Information BS degree related field 10-15 years experience B2C B2B marketing focused digital sector across multiple activities (e.g. media, search, social media, e-commerce) Content development, distribution, SEO/SEM Understanding traditional media channels (TV, Print, OOH) Understanding media planning (e.g., CPM, reach/frequency, etc.) Ability manage/mentor junior team members Understanding digital shopper marketing, CRM/data-driven marketing, audience modeling/targeting, research analytics",DIGITAL-MEDIA
"SALE CONSULTANT Summary I'm driven develop implement fresh sales marketing strategies financial operational discipline. Competitive Sales Rep two years sales vast industry knowledge. I'm independent worker high energy great communication skills. I lot thank last employer Boost Mobile Mobile Factory helping advance sales skills knowledge different technology, phones computers. Friendly Sales Associate proficient managing areas sales customer service fast-paced retail environments. Excellent multi-tasker team player. Reliable strengths inventory management, training, customer service. Friendly, knowledgeable hard-working team player. Also customer service sales expert identifies customer needs delivers solutions problems. Highlights Inventory management Outgoing personality Detailed oriented Accurate money handing Sale expertise verbal/written commutation Documentation familiarity Team player mentality Cheerful Energetic Organization skills Staff training development Multi-Tasker Active listening Commutation skills Computer skills Experience Company Name City State Sale Consultant 03/2015 11/2015 I Answered customers questions addressed problems complaints person phone. I also helped customers select products best fit personal needs, processed average 40 transactions day timely manner. Maintained visually appealing effective displays entire store. Educated customers product service offerings. Completed purchases cash, credit debit payment methods. Trained new sales employees effective techniques. Organized items visually appealing manner. And Inventory checks throughout day make sure everything store there. Company Name City State Cashier 10/2014 12/2014 Working Michael's Arts&Crafts job really simple enjoying. My responsibilities assist customers needs, handle money throughout day give change back. Also seasonal position I I learn lot greet customers make sure satisfied. I Completed purchases cash, credit debit payment methods. And Organized items visually appealing manner. Company Name City State Front clerk 02/2014 06/2014 While working Chicago Bakery I accepted payment customers gave correct amount change needed. Cleaned spilled food, drinks broken dishes, removed empty bottles trash. I also took cake orders phone maintained store cleanliness throughout day. Stock baked good display cases. At end day I would close store make sure nothing place baked goods stored away properly. Accomplishments When I first started work Boost Mobile I know thing sales phones all. I insecure everything, one day I decided put insecurity thoughts aside show true strength confidence. My sale skills went zero none one hundred. My best day I sold 31 phones one day accessories, I proud hard I work get goal. I lot thanks coworkers showed push highest limit conquer goals. They also showed team player always help everyone customers. One best months I sold 145 phones $3,088 worth accessories. Routinely helped many ten customers day high-volume retail outlet.I also fulfilled supervisory duties store manager vacation. I'm proud I've learn couple months working Boost Mobile Mobile Factory, I thank helping develop skills making person I know I am. Education High School Diploma 2014 Northwood High School City State Unitedstates During four years high school I struggle lot manage grades make sure I would right path achieve goals I would always let something get way goal. Until one day counselor favorite teacher came help. They helped plan everything I wanted accomplish I graduated, right push motivation I able achieve goal. I managed get A's, B's C's. Languages English Spanish Skills Fast paced worker Attention detail Customer service Flexible reliable",ARTS
"HIRING MANAGER/RECRUITING MANAGER Summary Self-motivated Human Resources Professional 9+ years Healthcare Social Services Recruitment, Management Business Development, Marketing Staffing experience. Expertise locating highly qualified candidates comprehensive variety clinical non-clinical positions. Exceptional interpersonal skills focus team synergies drive achieve organizational goals. Skills Microsoft office (10+ years), Talent Acquisition, Talent Management, Recruiting, Staffing, Business Development, Training Development (10+ years) GROUPS Society Human Resource Management January 2015 Present Languages Fluent English, Russian, Romanian Experience Hiring Manager/Recruiting Manager 03/2017 Current Company Name City State Managed lead team professional recruiters coaching training. Developed execute recruiting plans recruiting outreach programs Partnered Hiring Managers, Director HR determine hiring needs strategies. Coached hiring managers recruiting process procedures. Conducted full life-cycle recruiting support different departments within organization. Developed inclusive recruiting sourcing strategies identify attract top talent. Managed interview activity phases recruiting process. Ensured consistent communication regarding candidate search status parties phases recruiting process. Directed offer process, including reference checks, salary recommendations, offer letter generations offer responses. Ensured jobs posted maintained accordance company policy Managed internal external job board functionality works vendors troubleshoot issues. Managed vendor relationships oversees annual contract renewals budget. Managed team recruiting metrics oversees distribution weekly requisition reports management. Worked closely Communications develop recruiting materials brochures. Conducted regular follow hiring managers determine effectiveness recruiting plans implementations. Developed implements social media recruiting strategies. Oversaw company hiring events initiatives. Recruiting Manager 11/2015 02/2017 Company Name City State Managed team recruiters report recruiting performance Advise Hiring Managers interviewing techniques Research choose different healthcare job advertising options Identify acquire top talent for: different clinical none clinical positions. Determine appropriate salary new hires, promotions transfers. Educated clients regarding latest Labor Market trends, wages, benefits realistic expectations trends today's job market. Develop, implement, monitor training programs new hires. Conduct orientations new hires performance evaluation performance. Partner hiring managers, directors identify trends recruitment retention order predict future needs. Provide professional coaching employees seeking career advancement career change. Complete workforce planning, established pipelines using passive candidate sourcing, consistently. develops New Business grow existing accounts agency different hospitals, nursing homes New York state facilities. Proven track record sourcing, screening, short listing, interviewing, salary negotiation hiring Healthcare nursing professionals various local travel nursing positions; In charge managing multiple accounts affiliated hospitals, ambulatory care centers, state facilities and. government agencies nationwide. Senior Healthcare Recruiter 06/2014 09/2015 Company Name City State Work collaboratively Program Managers, Directors Sales Personnel, Clients Candidates managing requisitions matching right candidates positions. Training Development Recruit clinical non-clinical positions as: hospital nurses, school nurse, Case Workers.,. Social Workers, PA's, Pharmacists, Respiratory Therapists Administrative Assistants, Physical Therapist Occupational Therapist, PTA, OTA, Speech Therapists Case Managers. Full Cycle Recruiting On-Boarding include, Identifying, screening, interviewing, presenting contract permanent positions. Responsible hiring firing contract worker; posting new positions using various tools CareerBuilder, Linked In, internal postings, etc. On boarding responsibilities include I-9 documents, Tax Forms, Reference Checks, well Education Verification, Pre-employment Physical Drug Toxicology Interface clients candidates daily basis Utilize Applicant Tracking System (Job diva), upload new requisitions log. candidates information. Use external databases depending clients need. Human Resource Specialist-temp 11/2013 07/2014 Company Name City State Responsible assisting HR internal compliance teachers, therapists social workers, ensuring appropriate billing session/progress notes documents received submitted within deadlines, processing referrals various sources, placing appropriate. therapists, evaluators and/or counselors per scheduling requirements timeframes. Maintained therapist schedules utilization scheduling caseload CPSE CSE-related services. Coordinated District Administrators, clients parents potential issue associated provided services. Managed documentation collaborated Program Director team members achieve solutions. Maintained therapist teacher forms, certification, clearance, letter reference, etc. Interviewed, screened placed, nurses, Social Workers, Special Education teachers, Occupational, Speech Physical Therapists different facilities. Communicated clients managed rehab nursing home accounts. Human Resource Specialist 04/2010 07/2013 Company Name City State Provided resource management recruitment fill therapy job openings, including candidate sourcing, screening, interviewing checking. Sourced identified therapists teachers high volume outbound calls meetings. Utilized resources attract qualified professionals process application. Managed intern program conducting orientations, scheduling rotations assignments, monitoring intern job contributions, coaching new teachers, advising managers training coaching. Developed strong rapport high-level entry level candidates, ensured compliance new hires current. Program Coordinator 03/2007 02/2010 Company Name City State Oversaw aspects staff performance, conducted performance evaluation, enforced progressive discipline mediated staff disputes grievance procedures accordance state federal laws. Performed on-call responsibilities cover scheduling adjustments. Maintained updated associate health records associates contact list personnel. Administered training managed relationship providers clinicians. Staffed services planned city facilitated staff schedule performed internal audit cases services. Sourced recruited therapists, provided candidate sourcing, screening, interviewing reference checking. Ensured providers complied Early Intervention rules regulations. Education Training Bachelor's Communications 2009 LONG ISLAND UNIVERSITY Communications MBA Business Administration Long Island University-virtual HR Healthcare Management Concentration United States online Healthcare Compliance Certificate-Quinnipiac School Business-online Skills Recruiting Talent Management Account Management Business Development Sales ATS experience various programs Activities Honors Society Human Resources Additional Information Authorized work US employer.",HEALTHCARE
"TEACHER Professional Summary Looking position use strong passion children's development, together skills experience enable make significant difference. Also, build long-term career opportunities growth keep cutting edge technologies. Qualifications Excellent communication multi -tasking skills developed previous experiences Excellent leadership skills, ability take necessary actions tasks required Admirable work ethic Team player exceptional communication skills Reliable, flexible hard working Computer skills: Windows, XP, PowerPoint, Microsoft Word, Excel, Outlook, QuickBooks, Internet research Experience Teacher 08/2013 Current Company Name City State Teach United States History, Civics, Geography, English Language Literature Middle School. Plan, prepare deliver lessons range middle school classes. Conduct 5 classes one day. Record monitor student attendance. Mark work give appropriate feedback pupils. Devise write new curriculum materials. Prepare pupils external examinations, Stanford SOL. Manage pupils' behavior classroom school premises. Administer examinations. Prepare coursework students class. ​ Teacher 08/2009 06/2012 Company Name City State Implemented instructional activities contributed climate students actively engaged meaningful learning experiences. Identified, selected, modified instructional resources meet needs students varying backgrounds, learning styles, special needs. Assisted assessing changing curricular needs offers plans improvement. Maintained effective efficient record keeping procedures. Provided positive environment students encouraged actively engaged learning process. Communicated effectively, orally writing, students, parents, professionals regular basis. Collaborated peers enhance instructional environment. Displayed professional ethical standards dealing students, parents, peers, community. Office Manager/Administrative Assistant 03/2006 08/2009 Company Name City State Provided administrative support Department Chair 15 faculty members. Arranged Senior Thesis Defense schedules seniors publish ones passed distinction. Edited prepared semester schedules faculty. Calculated GPA prepare certificates students graduating honors. Trained supervised work study students department. Provided detailed information parents students inquiring majors, concentrations minors within Department Philosophy Religious Studies. Student Services Assistant/Administrative Assistant 08/2004 03/2006 Company Name City State Processed admission applications include tours site, review records scheduling placement IEP meeting. Maintained scheduled annual IEP (Individual Education Program) Triennial (Eligibility) meetings. Processed distributed monthly related service reports, quarterly progress reports report cards. Maintained aspects student records ensure compliance Department Education. Worked school divisions state Virginia provide information regarding VSDBM-H's facility offer assistance following procedure students referred. Provided parents information regarding regulations governing Special Education Programs Children Disabilities Virginia. Maintained database accurate disabilities, geographical information, class list, related services state reportable information. Business Manager/Travel Coordinator 03/1996 06/2002 Company Name City State Administered salary payments contracted athletic staff processed student payroll. Controlled maintained recruiting travel campus, making sure NCAA guidelines enforced. Prepared distributed travel itineraries, manifest directions team travel, arranged travel via chartered flights chartered bus processing bids, traveled teams provide assistance teams meals, outings last minute arrangements needed. Compiled financial reports managed travel budgets 46 teams. Processed game competition contracts processed invoices payment thereafter. Administrative Assistant 09/1993 03/1996 Company Name City State Provided administrative support Assistant Dean, School Technology. Processed time sheets thirty-five work study graduate students. Interpreted departmental criteria scholarships grants offered via School Technology disbursed accordingly verification using AIS (Administrative Information System) SIS (Student Information System). Organized schedule summer interns. Education Master Science Education 2017 Liberty University City State Bachelor Science Behavioral Science May, 2009 Bluefield College City State Skills Administrative, administrative support, budgets, communication skills, Excellent communication, contracts, database, financial reports, grants, leadership skills, lesson plan, materials, meetings, Excel, Outlook, PowerPoint, Windows, Microsoft Word, multi -tasking, Internet research, payroll, Philosophy, Policies, progress, QuickBooks, record keeping, recruiting, scheduling, teacher, Team player",TEACHER
"VOLUNTEER FRONT DESK RECEPTIONIST,CANTEEN WORKER Career Overview I highly enthusiastic,self motivated, skilled hardworking customer service oriented professional, seeking position costumer service representative company order contribute organization, problem solving strong communication skills ensure customer satisfaction. Core Strengths Strong interpersonal skills Seasoned conflict resolution Creative problem solver Courteous demeanor Energetic work attitude Telecommunication skills Typing skills (35 words) multiple phone handling Computer skills,Word Perfect POS Familiar social sites,Twitter,Apps Consistently generated additional revenue skilled sales techniques. Worked Museum Attendant,Greeted large crowds patrons upon entrance handled cash credit transactions. Assisted customers phone regarding store operations, product, promotions orders. proficiency Excel, Microsoft Software. Volunteered Red Cross Hurricane Katrina Relief Baton Rouge,Louisiana,2005 Who's Who Student Excellence, Baltimore City Community College,2004 VIP Math Tutoring program Baton Rouge Public Schools, 2008. Work Experience Volunteer Front Desk Receptionist,Canteen worker Mar 2014 Nov 2014 Company Name City State Greet visitors register blood donors upon entry building Answer calls inquiry blood drive provide directions information blood donating areas Check ID non donor visitors, monitor security footage. Assisted Canteen work greeting donors donating blood,engage conversation,monitor dizziness,fainting,and weakness donating blood. Maintained up-to-date knowledge Red Cross donation policies,rules regulation registering new donors Musician Choir Director Apr 2013 Sep 2014 Company Name City State Direct choir manner compliments support worship agenda congregation. Select appropriate music Sunday Morning special religious service may called Pastor. Schedule weekly rehearsal choir preparation church performance. Attend monthly meetings board members maximize church choir membership Contact. Supervisor: Y Supervisor's Name: Evie Dedra Mathews, Supervisor's Phone: 225-344-8930). Volunteer Security Museum Greeter Jan 2010 Jul 2012 Company Name City State Provide visual security presence galleries artifact collections special exhibit. Make hourly rounds ensure safety preservation art artifacts. Monitor entrance visiting patrons recording hourly activities daily log sheet.. Ensure secure conditions maintained prevent theft/or damage art objects. Other duties greet visitors, answer questions provide information directions different areas museum. Assist set special events Volunteer supervisor, Barbara Moir. Cotton Breeding Lab Technician Sep 2006 Aug 2007 Company Name City State Prepared sold broad range customized merchandise individuals commercial accounts. Resolved product issues shared benefits new technology. cotton fiber repeat process treating seeds. Promptly responded general inquiries members, staff, clients via mail, e-mail fax. Dr J Myers, Supervisor's Phone: 225-578-2110). Organists Assistant Choir Leader Jan 2005 Jan 2007 Company Name City State Assist main choir director leading worship music Sunday services special services. Substitute director adult children choir Provide musical accompaniment choir congregation. Conduct choral weekly rehearsals perform services. Collaborate director organize select music Sundays. Or special performances, Easter Communion. Provide church office personnel appropriate information include church bulletin, Contact Supervisor: Yes, Supervisor's Name: Roosevelt Pryor, Supervisor's Phone: 225-343-0065). Student Anatomy Physiology Laboratory Technician Dec 2003 Jun 2004 Company Name City State Process prepare animal tissue sample student lab Worked team member performing cashier duties, product assistance cleaning. Promptly responded general inquiries members, staff, clients via mail, e-mail fax. Accurately logged daily shipping receiving orders. samples animals class examinations, laboratory courses Perform routine laboratory tests using written standard testing procedure. Responsible routine quality control procedures recording temperatures refrigerators, freezers stores animal specimens Clean lab session washing, necessary, sterilizing tools, equipment, supplies. Maintaining safety laboratory area, equipment, supplies, materials. Student Chemistry Lab. Technician Oct 2002 Dec 2003 Company Name City State Took special orders professor meet inventory supplies Set prepare class demonstrations experiments. Maintain Inventories, order receive stocks materials, supplies, equipment classes laboratory use. Prepare dispense solutions chemical materials used lab classes include reagents, chemicals, bases, acids and, buffers. Prepare unknowns students analyze. Issues maintains records materials loaned students, instructors, departments; issues maintains records lockers Supervisor's Name: Prof. Dr.Fikire, Supervisor's Phone: (410)462-6842). Academic Student Academic Advisor Sep 2001 Aug 2003 Company Name City State Interacted Class instructors schedule special exams students Advise students regarding information, academic requirements specific course program major. Assist students evaluating academic abilities, setting career goals. Prepare advising materials student information, re. Light clerical, filing, entering student data information. Contact Supervisor: Yes, Supervisor's Name: Joanna Bagg, Supervisor's Phone: (410)462-6024. Casino Shift Security Apr 1997 Dec 1999 Company Name City State Attended local, regional national trade shows product development training defined company Greet visitors, monitor guard illegal activities, theft vandalism escort gambling hall money transport Gaming pit scheduled destination. Follow guidelines effectively perform functions job. Respond emergencies needed notifying local police supervisor. Record security log daily activities, coverage assigned area well parking. Answer incoming calls,direct caller appropriate persons Temporary Security Gallery Attendant Apr 1993 Sep 1993 Company Name City State Patrol assigned galleries beginning end shift maintain complete inspection artifacts, collection premises. Report supervisors suspicious activities medical emergencies. Greet Patrons provide general information visitors museum, operating hours, special events exhibits,as well public facilities. Ensure visitors safe pleasant experience. Check exhibits displays report displacement damage. Worked also team member performing cashier duties, product assistance cleaning. Front Desk Security Mar 1989 Jun 1991 Company Name City State Front Desk Security Greet visitors,check ID,have visitors sign in,issue temporary visitor passes valid parking passes. Monitoring entrance and, checking visitors, employee's identification, inspect packages well sign deliveries Watch report irregularities fire hazards, leaking pipes Security doors unlocked. Patrol areas periodically, examine windows, doors gates determine area secure Follow guidelines appropriate procedures specified Security Handbook. Educational Background Bachelor's Degree History International Studies 2008 Louisiana State University City State US GPA: GPA: 3.0 12 Semester Hours History International Studies GPA: 3.0 Analytical Mathematic course focus Analyzing differentiation, integration analytical functions. Relevant analyzing problem solving Laboratory work. Geology Science Lab course Metric systems, Earth interiors, crustal Formations, Earthquake, Volcanoes. Associate Degree General Studies 2004 Baltimore City Community College City State US GPA: GPA: 3.2 12 Semester Hours General Studies GPA: 3.2 Relevant Coursework, License Certifications: Organic Chemistry Course Chemistry Laboratory Statistical Mathematics Algebra. Personal Interests Skills Customer service, art, clerical, doors, special events, filing, focus, French, L, machinery, director, materials, Mathematics, money, office, windows, personnel, problem solving, quality control, Read, recording, research, safety, cash handling Activities Art, painting,Illustration Composing playing music; Piano Volunteer community events mentoring tutoring math Elementary school students Interior designing,study architecture,historic homes",AGRICULTURE
"GM SALES ASSOCIATE Summary Looking company grow continue customer relations industry I came know well love. Customer-focused Retail Associate solid understanding retail dynamics, marketing customer service. Offering 21 years experience providing quality product recommendations solutions meet customer needs exceed expectations. Demonstrated record exceeding revenue targets leveraging communication skills equipment sales. Results-oriented individual 4 years experience implementing equipment sales substantially increase store productivity repeat clientele. Expertise arranging new merchandise, managing cash registers independently opening closing store. Organized, efficient accustomed handling crowds 50 people special sales events. Strong background Parts Service warranty. Passionate retail sales, customer relationship management merchandising. Results-oriented Customer Service exceptional record accomplishment exceeding sales, service performance targets. In-depth understanding Ag Lawn implement products, services market conditions. High-energy team player ready leverage abilities improve sales numbers company success. Skills Familiar John Deere Ag Lawn equipment Massey Ferguson Ag equipment Kubota Ag lawn equipment, Kioti Ag equipment Cub Cadet riding zero turn mowers Vermeer Hay equipment, Tillage equipment Sitrex Bush Hog Servis Rhino Vicon Land pride implements Bad Boy Zero Turns, MTD Products Hustler Zero Turns, Stihl Echo products Parts Service warranty brand whether OEM aftermarket applications. Tisco, A&I Products, Becknell Wholesale Created long lasting relationships customers needing help equipment. Communicated customers assist parts purchasing troubleshooting needed contacting manufactures explaining customers failure questions quick resolution. Handled cash large amounts discrepancies. Prepared deposits took bank ever needed. Inventory control procedures Team player mentality Hunter/farmer sales strategies POS system operation Listening skills Reliable punctual Experience Company Name City State Sales Associate 08/2016 Current Assisted customers finding needed Equipment Ag lawn items checking inventory items locations. Retained product, service company policy knowledge serve resource coworkers customers. Answered incoming telephone calls provide information products, services, store hours, policies promotions. Sold various products explaining unique features educating customers proper application. Offered product service consultations employed upselling techniques. Negotiated closed deals minimal oversight. Prepared cash deposits $20,000 zero discrepancies. Listened customer needs identify recommend optimal Equipment Parts Service selections. Executed 100 outbound calls week existing customers, resulting 45% increase sales. Processed orders manufactures website coordinated product deliveries. Company Name City State Equipment Rental Manager 11/2013 08/2016 Extended existing customer relationships extensive communication tried-and-true marketing strategies. Collaborated cross-functionally proper equipment led Customers job completed effective time. Forecasted trends expected business levels adjusted labor inventory match expectations. Strengthened operational efficiencies traceability, developing organizational filing systems confidential client records reports storage leasing. Inputted customer data company system, safeguarding financial personal information avoid breaches. Executed relations strategies foster better customer service promote positive engaging environment all. Remained calm professional stressful circumstances dealing unhappy customers, effectively diffusing situations. Company Name City State Parts/Customer Service Sales Representative 01/2010 11/2013 Generated 15 leads per week pursued appointment opportunities convert prospects new customers. Assisted customers maintenance requirements keep equipment proper top performance. Filed warranties manufactures collected cost parts labor along fees applied repair. Assisted technicians questions specs maintenance requirements Reviewed open repairs properly followed thru notating work performed customers understanding repair completed. Educated customers service plans, including upgrades. Company Name City State Parts Salesman 02/2002 08/2010 Operated point sales parts lookup computer systems. Opened crates replenish stocked items proper aisles. Researched identified alternative vendors better prices save company $[Amount] [Timeframe] Education Training Conroe High School City State High School Diploma 05/1987 Customer Service Warranty award Exceeding expectations equipment rental revenue. Good Customer Service reviews. Filing following warranty claims insuring company collect required repair equipment covered warranty. Helped collect multiple locations warrantys old new.",SALES
"KINDERGARTEN TEACHER Summary I elementary educator Henrico County Public Schools 16 years. I taught Head Start, Federal Preschool Programs, first grade kindergarten. Prior teaching career, I worked administration management experience accounting, ordering, payroll, computer systems, scheduling interacting general public multiple capacities. Skills Meticulous attention detail Professional communication Conflict resolution techniques Strong problem solver Account Reconciliations Cost accounting Flexible adaptive Intimate knowledge school system Experience Kindergarten Teacher August 2011 Current Company Name － City State Served Team leader three years. Served collab partner special education specialist three years. Encouraged students persevere challenging tasks. Set communicated ground rules classroom based respect personal responsibility. Mentored counseled students adjustment academic problems. Took appropriate disciplinary measures students misbehaved. Differentiated instruction according student ability skill level. Encouraged children understanding others. Promoted good behaviors, accountability social responsibility. Head Start/Federal Preschool Programs Teacher August 2006 July 2011 Company Name － City State Encouraged parents take active role child's education. Encouraged students explore issues lives world around them. Enhanced reading skills use children's literature, reader's theater story time. Delegated tasks teacher assistants volunteers. Established positive relationships students, parents, fellow teachers school administrators. Taught students various stages cognitive, linguistic, social emotional development. First Grade Teacher November 2003 July 2006 Company Name － City State Served team leader one year. Served collab teacher special education specialists one year. Strengthened parent-teacher parent-child communication holding regular parent-teacher conferences. Created lesson plans accordance state curriculum school-wide curriculum standards. Taught students exercise problem solving methodology techniques tests. Observed assessed student performance kept thorough records progress. Head Start Teacher August 2001 November 2003 Company Name － City State Visited family homes twice yearly. Supervised children monthly field trips local parks, museums zoos. Conducted monthly parent meetings. Adhered Federal Head Start guidelines family style dining, developing individual student plans, daily centers. Supervised assigned daily duties classroom assistant. Attended school functions help build stronger community/school relationship. Interventionist January 2001 June 2001 Company Name － City State Provided supplemental teaching small groups students needed extra assistance based state testing results. Created lessons based state requirements. Observed assessed student performance kept thorough records progress. Encouraged students persevere challenging tasks. Assistant Manager July 1998 August 2000 Company Name － City State Managed retail foods grocery store assigned shifts. Oversaw store operations, including staff assignments production lists. Assessed customer needs responded questions. Managed ordering store represented store national trade shows. Developed staff schedules. Managed payroll backup manager. Lead Teller June 1996 July 1997 Company Name － City State Excelled greeting customers providing quality customer service. Executed accounts receivable reporting enhancements reconciliation procedures. Received, recorded, banked cash, checks, vouchers well reconciled records bank transactions. Administrative Assistant January 1994 June 1996 Company Name － City State Managed receptionist area, including greeting visitors responding telephone in-person requests information. Maintained electronic paper files. Maintained front desk reception area neat organized fashion. Dispersed incoming mail correct recipients throughout office. Made copies, sent faxes handled incoming outgoing correspondence. Education Training Master Teaching (M.T.) December 2000 Virginia Commonwealth University － City State US Early education: Pre-K fourth grade Bachelor Science Psychology 1997 Virginia Commonwealth University － City State US Credentials Commonwealth Virginia Teaching license, PGP-562282, renewed 2016",TEACHER
"VP, PRINCIPAL Summary I highly skilled,growth mindset IT professional 20 years experience mostly financial industry related providing advanced data solutions using innovative database technology. Very innovative,creative, great problem solver achieved highest ratings consistently 10 years. Continuously learning,adapting evolving overcoming challenges faced professional career. I fortunate part team delivered cutting edge products years help firm clients. My career philosophy 4LT(Listen,Learn,Love,Lead earn Trust). Skills Deep expertise designing,developing, implementing running mission critical systems involving OLTP,OLAP HTAP workloads Extensive experience building deploying large scale applications cloud environment(AWS) Deep expertise advanced data modeling, data management data governance Passionate IT leader build lead strong team build,deliver support world-class product(IBOR) using innovative technology Hands-on development/business manager principal solution architect Deep expertise front office, middle office back office related business workflows financial industry. Deep expertise financial instruments modeling including complex derivative products Portfolio investment management Deep expertise Oracle Exadata, Amazon Redshift, SQL,Python,Java,Apache Ignite, AWS related technologies. Basic Experience Data Science related technologies e.g. Pandas, Matplotlib etc. Agile development methodologies e.g. JIRA Quick leaner ability solve complex business problems An active member multiple working groups establish data strategy, data governance, data quality enterprise data architecture (e.g. Business Architecture ,Data Architecture, Data Quality working groups) Financial instruments valuation exposure experience IT Thought leader key note speaker in-memory compute summit 2017 2018 Experience 01/2003 Current VP, Principal Company Name － City State Architected developed innovative product called ""IBOR 1.0"" provide real-time market values,exposures related analytics using operational data store(ODS). This product capability show look-through exposure complex instruments(e.g. pools,funds,ETF) exotic derivative products(e.g. total return swap,index future). A game changing product used broadly Wellington investors clients since 2007. Designed developed data quality reconciliation process detect,respond prevent data quality issues production environment mission critical product. Delivered many quality products production well time budget limited number resources proactively took ownership resolve complex problems faced team. As result, I achieved highest ratings ever possible manager 10 years row. Built strong resilient team(from 4 team members 50) support huge demand products developed team. I responsible develop,deliver support multiple mission critical applications production I positioned team well innovate new quality products well support existing products production. Led team design develop product provide investment performance returns across financial instruments using innovative in-memory design. This product also provided unique capability provide look-through performance complex financial instruments Wellington. The new product improved system performance huge margin legacy product running successfully production since 2013. Led team successfully build deliver transaction processing system(known unified transaction system) represent transactions unified format provide rolled positions,exposure performance data meet emerging business requirements. Due continued success huge demand products built team, team asked build next generation IBOR platform. IBOR single source truth investment holdings information, providing consistent, timely, accurate position exposure information helps front office make investment decisions. The IBOR provides current historical operational investment data used many financial firms middle office front office. IBOR perfect use case combines operational analytical workloads (aka hybrid transaction/analytical processing (HTAP)). IBOR 2.0 production since Sep,2019 AWS cloud environment using GridGain Ignite in-memory computing platform. My team working build IBOR+ using proprietary technology database using HTAP architecture. As principal architect IBOR+, I designed data model, instrument transaction meta-models key foundational components build highly available,reliable optimized IBOR architecture. IBOR+ transaction based system provide real-time positions,exposures investment performance data using one unified platform. IBOR+ provides current historical(as-of,as-at) data lighting speed due innovative cutting edge technology. IBOR+ foundational data platform enable tier1 applications migrate monolithic architecture service based architecture. Designed,developed,implemented supporting operational historical data store (ODS) application(>60TB) using Oracle Exadata. The ODS maintains historical positions,exposure performance data. My team also migrated data built data pipeline Oracle Amazon Redshift provide faster performance OLAP time series analysis. Designed, developed,implemented fixed income portfolio management tool(FIPMT 4.0) enable investors make best investment decisions return positive alpha clients. As lead database developer, I contributed solve database slowness problems tuning complex database queries improve data modeling improve overall system performance system. Designed developed meta-data using yaml represent complex business rules application logic. Developed automated process update meta-data yaml format using Python improve efficiency time market. Integrate metadata Collibra show data lineage, data dependency related information across multiple applications 12/2001 01/2003 Senior Software Engineer Company Name － City State As senior developer, successfully developed deployed Commodity Trading System production. Proactively took ownership help team resolve deadlock situation due creative innovative solution. My primary role develop system using Oracle business team process manage commodity related orders transactions. 03/2001 12/2001 Database Developer Company Name － City State As core developer, I contributed successfully build deploy system maintain various agriculture products using Oracle. 01/1998 03/2001 Oracle Developer Company Name － City State As junior developer, contributed significantly develop many products Fuji Foundation Islamabad, Pakistan. My primary role gather business requirements work senior members development team build products using Oracle. I actively contributed successfully delivery following products. Hospital Management System Shares Management System Asset Management System Payroll Personnel Information System Accounting Management System Vehicle Management System Inventory Management System (IMS) Education Training 09/1998 Master Science Computer Science And Programming QAU － City 01/2008 CFA Level 1 CFA Institute － City Some College (No Degree) Python For Finance Udemy Courses Certifications Certified AWS Certified Cloud Practitioner 2020 RLF(Leadership Life) graduate, Babson College 2018 Oracle Certified Professional 2001 Additional Information I key note speaker in-memory computing platform 2017 2018 share experience IBOR Wellington. Slides talk available following links. Https://www.imcsummit.org/2018/us/session/optimized-memory-ibor-architecture-cloud-environment-using-apache-ignite Https://www.imcsummit.org/2017/us/sessions/implementation-investment-book-record-ibor-using-apache-ignitegridgain",AGRICULTURE
"ACCOUNTANT Summary Degreed accountant 10 years diversified accounting experience seeking accounting position well-established company Houston Highlights Team-oriented Detail-oriented Deadlines focused Excellent communication presentation skills Quick learner Strong management skills Good analytical skills Ability managing multi tasks Technical Skills Accounting Software: PeopleSoft QuickBooks Tax Software: Drake Ultra Tax TurboTax Operating Systems: XP Windows Professional Windows 7/ Windows 8 Microsoft Office: Word Advanced MS Excel skills /MS Access PowerPoint Outlook PDF: Adobe Reader Adobe Acrobat X Experience 04/2012 06/2014 Accountant Company Name － City State Prepare federal tax returns individuals small businesses. Perform bookkeeping prepare financial statements small businesses. Perform special projects short-term assignments accountant MCT Sheet Metal, Inc. 10/2011 04/2012 Tax Accountant Company Name － City State Contributed overall production enhanced efficiency corporate tax services exceeding production goals. Answered clients' queries regarding tax filing status. Resolved clients' tax filing problems. Prepared simple complex tax returns individuals small businesses. Prepared reviewed financial statements needed prepare tax returns. 01/2007 08/2011 Accounting Manager Company Name － City State Established new strategies maximize profitability. Played overwhelming role developing restructuring entire accounting department. Improved efficiency entire accounting department 40%. Reduced accounts receivable turnover 50%. Prepared general ledger journal entries QuickBooks. Processed weekly monthly invoices accounts receivable. Prepared bank reconciliations periodic financial statements. 12/2005 12/2006 Tax Accountant Company Name － City State Played vital role growth company introducing new clients maintaining good relationship existing ones Prepared individual business tax returns Assisted preparing corporate tax returns Prepared quarterly annually payroll reports 940s 941s state sales taxes Reconciled monthly bank statements prepared detailed financial statements Handled customer queries phone emails. Education 2005 Bachelor's degree accounting University Houston － City State accounting Cum Laude Graduating With Honors Skills accounting, accountant, Accounting Software, accounts receivable, Adobe Acrobat, Adobe, analytical skills, bank reconciliations, bookkeeping, Excellent communication, clients, Detail-oriented, filing, financial statements, prepare financial statements, general ledger, management skills, managing, MS Access, MCT, MS Excel, Microsoft Office, Outlook, PowerPoint, Windows 7, Windows 8, Windows, Word, Operating Systems, payroll, PDF, PeopleSoft, presentation skills, Quick learner, QuickBooks, sales, Tax, taxes, prepare tax, tax returns, phone",ACCOUNTANT
"LEAD TELLER Summary Bank Teller experienced fast-paced financial environments. Focused maintaining high levels accuracy efficiency, well achieving branch goals. My goal gain hands experience within chosen work I would like expand knowledge base, advance position gain recognition. Highlights Exceptional customer service Excellent communication skills Sales expertise Strong sense banking ethics Practiced knowledge bank security systems Currency coin counter Safe vault operation Energetic Strong work ethic Experience Company Name July 2010 June 2014 Lead Teller City State Daily operation balancing $25000 cash drawer Processing deposits, withdrawals, payments Assessed risks approved transactions team members Routed Proof Deposit work appropriate departments nightly processing Daily vault ATM balancing Processed Foreign Currency transactions, buying selling multiple International currencies Completed Control Online tasks keep compliance Made quality referrals Consumer Business account opening Stepped assist management team event Service Manager in. Company Name August 2006 July 2010 Lead Teller City State Daily operation balancing $75000 cash drawer Processing deposits, withdrawals, payments Assessed risks approved transactions team members Routed Proof Deposit work appropriate departments nightly processing Completed Control Online Tasks keep compliance Made quality referrals Consumer Business account opening Daily vault ATM balancing Processed Foreign Currency transactions, buying selling multiple International currencies Implemented followed branch opening closing procedures Accepted processed credit card consumer loan applications Assisted training new team members Provided onsite training Assisted weekly teller line scheduling Stepped assist management team event Service Manager Company Name February 2003 March 2006 Personal Banking Representative City State Daily operation balancing $15000 cash drawer Processing deposits, withdrawals, payments Opened new accounts customer's request Accepted credit card loan applications Nightly vault balancing Daily ATM processing. Education Rockville High School 06/1999 High School Diploma City State Personal Information I enjoy face face interaction customers, whether teller line work account opening. With 15 years banking experience, I become knowledgeable daily operation bank branch. Skills ATM, opening closing, credit, quality, routing, selling",BANKING
"ADMINISTRATIVE ASSISTANT Summary A dedicated focused administrative professional excels prioritizing, completing multiple tasks simultaneously following achieve project goals. Results-oriented team-player eager bring strong administrative skills company need top-level support. Education Master Public Relations 2015 Full Sail University Public Relations Bachelors Arts Bachelor Arts Spanish, Philosophy, Media studies 2013 Mercer University Marketing, Public Relations Journalism coursework Presentation Skills workshop Coursework Business, Communications Advertising Associate Arts Philosophy 2011 Georgia Perimeter College Student government representative Academic Achievement Award Highlights Advanced MS Office Suite knowledge Excel spreadsheets Competent Adobe Creative Suites Software (InDesign, Illustrator, Photoshop) Adobe Acrobat XI Pro Meeting planning Report writing Schedule management Deadline-oriented Report analysis Employee training development Problem resolution Meticulous attention detail Schedule management Experience Company Name State Administrative Assistant 01/2013 10/2014 Designed web content. Designed electronic file systems maintained electronic paper files. Handled media public relations inquiries. Created maintained spreadsheets using advanced Excel functions calculations develop reports lists. Served professional representative CEO executive clients, investors board members. Published Designed corporate newsletter. prepared edited articles. designed graphic presentation. Edited Website content including newsletter blog posting production using Adobe creative suites. Created, delivered, edited, optimized marketing materials. Proofread edited incoming outgoing documents. Reviewed operating practices implemented improvements necessary. Coordinated project-based work Prepared edited correspondence, communications, presentations documents. Designed maintained databases. Company Name State Public Relations Specialist 01/2012 09/2014 Identified customer needs market research analysis. Researched, negotiated, implemented tracked advertising public relations activities. Defined project company vision, strategies tactics. Designed web content, including monthly newsletters promotional calendars. Worked management identify trends developments capable influencing PR decisions strategies. Managed editorial content, design distribution external company documents. Organized PowerPoint presentations, website content designs etc.). Company Name City State Marketing Assistant 01/2012 01/2013 Contributed relevant blogs, conferences events off-line online increase brand awareness. Helped developed contingency plans alternative solutions projects. Event Planning, coordination. Provided input supporting documentation preparation monthly marketing reports. Provided support marketing department coordinator. Assisted maintaining Hodac sponsored websites. Created delivered press releases, media relations' content, corporate newsletter content, social media content. Participated assisted facilitating community awareness activities, i.e. Assisted coordination public service announcements media related activities. Helped create marketing campaigns track results efforts. Helped Draft scripts coordinated different departments consistent messaging. Company Name State Administrative Assistant 01/2010 01/2011 Ensured marketing materials consistent, easy understand, well organized. Provided administrative support Mercer University academic service-learning program. Supported Mercer's community work-study internships tutoring programs event calendar updates. Facilitated student communication prospective volunteer opportunities in-person, telephone, email. Maintained organized volunteer opportunity database optimal student use. Languages Fluent French, Spanish, Creole Skills Administrative support, Letters Memos, Filing, Prioritization, Report, Event Planning, Scheduling, Telephone Skills, Time Management, Client Relations, Customer Service, Multilingual,Networking Events,Inventory, Internet Research Microsoft Office Suite, Microsoft Excel, Microsoft Word, PowerPoint Presentations, Document translation, Internet Research, Spreadsheet Adobe Acrobat Pro, Photoshop, InDesign, Illustrator,graphic Design, Marketing Materials, media relations, newsletter, Press Releases, web content development, Proposal Writing, Strategic Research, Social Media Maintenance",PUBLIC-RELATIONS
"SENIOR LENDING OFFICER VP EXECUTIVE OFFICER Summary As Senior Lending Officer regional Community Bank Upstate NY, role responsibilities outbound sales growth Lending function bank. Over past five years I effectively grown segment bank including Residential Mortgages, Consumer Commercial lending. Each sub segment banks business given new department manager help execute action steps growth planned operating efficiencies result planned new initiatives suggested part banks Executive Committee. Senior Commercial Lender 25 years leader financial industry. Service-oriented expertise building solid customer base. Highlights Small Business Development Leader. Product Line Expansion Residential Mortgage Consumer Loan Platforms. Credit Debt Management experience. Created CRM platform banks BakerHill Commercial Software. Implemented new software systems MortgageBot DecisionPro. Effectively grew Commercial Loan balances 5-10% past five years. Established robust outbound calling plan banks sales force. Designed implemented Incentive Compensation Plan (ICP) sales force. Active member local financing agency's Board Directors (GSBDC NYBDC) Experience Senior Lending Officer VP Executive Officer 11/2009 Current Company Name City State Responsible Management Development six(6) Commercial Lending Officers whose roles responsibilities include development new business within assigned areas responsibilities portfolios. Achieved average $60,000.0 new commercial lending originations last five years C&I CREM portfolio active balance growth bank $150,000.0 representing 5% year/year growth rate. Responsible management functionality banks Residential Mortgage Group including groups 7 staff members. Responsible development management Consumer Loan Manager. Commercial Lender Regional Medical Liaison 10/2008 11/2009 Company Name City State Responsible outbound sales servicing activity Commercial Lending Business Banking activity/function Syracuse region. Small business expert segment. Commercial TEAM Leader 04/1998 10/2008 Company Name City State Responsible development growth five (5) Commercial Lenders whose responsibilities goals included management existing Commercial relationship within bank new business development holistic approach. Commercial Lending Officer AVP 09/1994 04/1998 Company Name City State Responsible daily management monitoring $25,000.0 lending portfolio ten (10) Bank branch offices covering three Western NY counties. Activities included development new existing loan business well solicitation retail, trust investment insurance business. Generated $30,000.0 new commercial originations period. Business Development/Commercial Lending Officer 09/1991 09/1994 Company Name City State Responsible outbound sales management Business Banking Credits along cash management sales related bank products. Also active preparation case credit analysis cases origination bank assets. Advanced Staff Auditor 07/1988 08/1991 Company Name City State Responsible complete accurate completion client job work-papers variety industries including Municipal, Private, Real Estate, Manufacturing, Wholesale Retail segments local business market. Related Federal State Income Tax return preparation along personal income tax return preparation additional critical component jobs performed. Staff Accounts Payable Clerk 06/1985 06/1988 Company Name City State Responsible preparation submission timely accurate payments Coated Medical Product vendor invoice: maintained accounts payable system raw material transactions subsidiary plants Alpena, MI;. Pittsburgh, PA Buffalo, NY. Also processed monthly expense reports, air-travel invoices performed special accounting projects requested. Education Commercial Lending Advanced Lending Certificate 1996 University Buffalo City State USA Commercial Lending Academic Achievement Award BBA Accounting 1988 Niagara University City State USA Coursework General Accounting related fields High School Diploma General Studies 1984 St. Joseph's Collegiate Institute City State USA General Studies Skills accounting, accounts payable, Banking, business development, cash management, Commercial Lending, communication skills, credit, credit analysis, CRM, client expense reports, finance, HR, insurance, Leadership, market management, new business development, Real Estate, Retail, sales, sales management, Tax return preparation, WORD EXCEL PowerPoint knowledgeable.",BANKING
"ASSISTANT STORE MANAGER Core Strengths Visual retail experience fashion design Experience store remodel, store reopening, store transition Stamina engage frequent lifting Ability interpret variety diagrams Microsoft Office, MS Word, MS PowerPoint, MS Excel, MS Publisher, MS Outlook Adobe Photoshop, Karat, CAD, Easy Weave, Easy Knit, Color Reduce Clean Fashion Illustration, Flat Pattern Design Work Experience 10/2010 Current Assistant Store Manager Company Name － City State Coached team increase sales 2.4% growth last year. Analyzed sales daily develop daily goals store associates. Prepared monthly scorecard TM visit resulting average score 95. Focused Bailey's mission friendliest store mall increasing store's conversion 25% last year 26.6% year. Created training bring awareness additional categories. Lived core values set Bailey's. 10/2010 10/2013 Assistant Store Manager Company Name － City State Drives positive results effective coaching reacting needs business. Builds develops high performing teams setting challenging goals holding associates accountable. Consistently maintains grow personal base use client books. Implements monthly VMG make sure store visually appealing help build upts. Prepare, directs, participates weekly management meetings. Positively consistently demonstrates neat, professional, fashionable image. Performs duties responsibilities directed SM, DSM, RSM. 04/2008 10/2010 Assistant Store Manager Company Name － City State Ensure Making Women Feel Beautiful top priority time. Understands demonstrates Chico's FAS, Inc Values customers team. Maintains constant timely communication SM. Prepares weekly monthly communication recap SM. Able perform functions Guiding Principles Stores (GPS) MARS Principles Stores (MPS). Encourage coaches store associates developing retail skills. 02/2007 04/2008 Department Manager Company Name － City State Efficiently manage everyday activities including daily maintenance inter-department projects. Implement key impact statements, monthly seasonal merchandise, according standards, primary goal projecting store best defined market. Rotate merchandise create fresh statements based sale promotions new inventory within point purchase categories. Schedule associates corporation set labor hours ensure department needs efficiently met. Conduct preliminary interviews absence Training Supervisor. Assist training new associates performing basic transactions core recovery standards. Provide excellent customer timely manner often acting customer dissatisfaction absence store manager. Tracked daily diamond inventory including checking new diamond fine jewelry inventory. 11/2005 01/2007 Department Manager Company Name － City State 09/2002 11/2005 Visual Merchandising Specialist/Retail Sales Company Name － City State Coordinate effective interior displays sensitive customer market needs, ensuring company fashion trends implemented. Implement seasonal set/sell planners strong focus wall aisle statements critical attention trends color direction. Assist Visual Manager implementing executing effective compelling visual presentation merchandising store. Assist Visual Manager merchandise changes, planogram layouts, overall maintenance visual displays store. Update maintain store visuals according corporate standards. Plan floor moves, fixture placement, visual display placement, arrange displays fixtures selling floor. Oversee placement merchandise fixtures house wares children's departments. Guide customers gift registration process based upon specific wants. Educational Background December 2002 Bachelor Science Textile Products Design University North Carolina Greensboro － City State Textile Products Design 3.4 Skills Adobe Photoshop, basic, CAD, coaching, Color, conversion, client, direction, Fashion, focus, GPS, Illustration, image, inventory, market, MARS, meetings, merchandising, MS Excel, Microsoft Office, MS Outlook, MS PowerPoint, MS Publisher, MS Word, neat, retail, selling, sales, store manager, Supervisor, visual displays, visual display",APPAREL
"SENIOR SOUS CHEF Summary Chef nine years culinary experience eleven total years hotel experience. Skilled leading Raised banquet quality food Renaissance Grand St.Louis 39 points 6 month period Executed planned events Nola goes pink, Essence Fest also New Orleans Food Wine Festival motivating team consistently meeting GSS quality food goals. Highlights Trained Sous Vide cooking Menu development Talent development Atlas Experience working Carpedia Modernist cooking knowledge Accomplishments 2014 silver medal winner New Orleans Wine Food Experience Raised AES 50(previous leadership) 82 New Orleans Marriott Manager Quarter Nominee Fourth Quarter 2014 Cooked Marriott Board Governors Improved food quality food score 6 points JW Marriott Pilot Hotel Chef's Market/ Fresh Bites Experience 04/2016 Current Senior Sous Chef Company Name － City State Oversee three different outlets Improved Restaurant Quality Food 6 points 2 years Developed menus breakfast, lunch dinner Achieved 87 Associate Engagement Survey leadership Worked extremely close Carpedia( consulting firm) Currently managing 3 managers 60 associates 15.6 million food sales 2016 04/2015 04/2016 Sous Chef Company Name － City State Oversaw pm culinary operations Improved quality food scores 3 points first year job Trained developed new Assistant Sous Chef lead cook Assisted Chef achieving GSS goal also financial Assistant Sous Chef Company Name － City State Made schedules Scored 82 AES survey bridged gap pm attended WIG sessions silver medal NOWFE competition menu development. 12/2014 04/2015 Kitchen Supervisor Company Name － City State Oversaw shift Part renovation(M Club) Did scheduling ordering hotel restaurant 02/2014 12/2014 Banquet Cook 2( Lead Cook) Company Name － City State Attended daily BEO meetings Prepped fired functions upwards 1500 guests Prepared tastings VIP clients Delegated prep lists daily cleaning lists team Education 2005 GED General SWIC － City State United States Skills Highly Focused Driven High Volume Production Capability High Profile Events Reliable",CHEF
"PRE-SERVICE TEACHER Summary Seeking middle grades math science teaching position I contribute creativity, classroom management, instructional skills. Education Training Bachelor Science Middle Grades Education (Science Concentration) May 2017 North Carolina State University City State GPA-3.0 Associate Arts May 2014 Caldwell Community College Technical Institute City State GPA-3.45 Experience Company Name City State Pre-Service Teacher 03/2017 04/2017 Independently taught 7th grade science study hall class Constructed lesson plans, observed, taught 7th 8th grade Biology Implemented technology hands learning activities classroom Made modifications accommodations ESL learners Helped instructors construct lessons align 21st Century Science Education Company Name City State Pre-Service Teacher 01/2017 03/2017 Observed, assisted, taught 7th grade science classroom Planned prepared daily lessons week advance teaching Modified instruction assessments fit learners needs Attended 7th grade team meetings, staff professional development, parent conferences Company Name City State Sports Supervisor 02/2016 03/2017 Checked officials participants upon arrival designated sport Cleaned facilities Gave First Aid help, CPR certified needed Set fields/facilities games Company Name City State Clothing Specialist/Cashier 07/2013 08/2014 Provided customer service Maintained tidy workspace Ensured correct currency tills upon closing store Stocked, blocked, set shelves/displays Skills Time Management Creativity Effective Communication Patience Multi-Tasking Organizational/Planning Critical Thinking Teaching Accomplishments Supervisor Bi-Week Rookie Official Year National Honors Society NCSU Club Volleyball Certifications CPR First Aid",TEACHER
"HEALTHCARE DOCUMENTATION SERVICES DELIVERY MANAGER Professional Summary A dependable motivated professional experienced managing multiple projects fast paced deadline driven environment. Posses strong organizational communication skills. Strong technical proficiency includes: working knowledge Microsoft Office Word, Excel, Access Outlook ability quickly learn new technology software applications. Works well independently ability prioritize multi-task efficiently minimal supervision Skill Highlights New employee orientations Staff training development Microsoft Office Suite expert Maintains confidentiality HR policies procedures expertise People-oriented Organized Exceptional communicator Schedule management Problem resolution Deadline-oriented Report analysis Results-oriented Self-directed Time management Professional mature Dedicated team player Strong interpersonal skills Education Training Rowland High School City State High School Diploma East San Gabriel Valley Occupational Program City State Microsoft Office Specialist Course Skills Human Resources, Scheduling Payroll Interviews, New Hire Training Orientation Microsoft Word, Excel, Access, PowerPoint Outlook Electronic Time Card Scheduling Applications Multitasking fast paced environment Extremely Organized, Communication Proficiency Team Oriented ability build strong relationships Individuals various levels Dead-line results driven, Time Management Works well little supervision Professional Experience January 2009 January 2014 Company Name City State Healthcare Documentation Services Delivery Manager Directly responsible customer satisfaction clinical document turnaround time quality Directly aided eliminating document turnaround time quality penalties driving consistent achievement 97% document turnaround time 95% document quality As required received many high scoring customer surveys resigned contacts Prepared presented client account performance reports executive level scorecards Trained medical records staff providers transcription applications, document search engines dictation machines site remotely Initiated new transcriptionists paperwork, scheduled training provided daily support new hires Ensured training course material date managed training room bookings Ordered training supplies equipment Created maintained weekly work schedules transcription staff Completed electronic time cards payroll well trained employee use program Under leadership overtime costs reduced 25% improving production performance Instituted hosted monthly team quality webinars provide guidance, expectations training Partnered closely Human Resources, Account Management, Inside Sales, Project Management Customer Service teams ensure customer satisfaction, retention growth January 2005 January 2009 Company Name City State Customer Care Manager Customer facing, first point contact day day issues, projects concerns. Worked directly HIM Directors, Physicians COO assigned healthcare facilities Conducted customer touch base calls review account performance, goals reached expected metrics. Developed presented monthly reporting statistics customer Set conference calls webinars scheduled customer training new applications Was directly involved new go lives implementations including travel needed medical records staff provider training Acting customers advocate proactively fielded complaints resolve quickly, always following customer ensure satisfaction Oversaw contract deadlines renewals working closely company legal team. Had success 98% customers resign new 1-4 year contracts Worked directly sales team introduce new products existing customers. Had success selling new templates, technologies work types many facilities January 1995 January 2005 Company Name City State Work Flow Coordinator Oversaw transcription workflow process three office locations Southern California. Maintained dictated reports ensure compliance service level agreements. Hired, supervised trained large staff Work Flow personnel. Had success crew retention loyalty. Oversaw completion bi-weekly time cards. My team reduced overtime costs improving performance accuracy. Created maintained departments' employee scheduling, yearly reviews performance management. Directed incoming work flow department client calls appropriate recipient. Our departments received 500 inbound calls per day. We delays processing large volume calls many satisfied customer surveys department. Constructed daily excel reporting, weekly monthly turnaround times analysis back log spread sheets. Worked closely Quality Assurance, Account Management Technical Support ensure customer satisfaction delivery.",HEALTHCARE
"RESEARCH ASSISTANT Summary Seeking position research institution university Skills Managerial Accounting, Legal Environment Business, Financial Management, Operations Management, Business Information Systems, Managerial Economics, Organizational Behavior Management Processes, Quantitative Analysis Business Decisions, Financial Statement Analysis, Marketing Management, Strategic Management, Professional Paper Presentation.Managerial Accounting, Legal Environment Business, Financial Management, Operations Management, Business Information Systems, Managerial Economics, Organizational Behavior Management Processes, Quantitative Analysis Business Decisions, Financial Statement Analysis, Marketing Management, Strategic Management, Professional Paper Presentation.Microsoft Word Microsoft ExcelMicrosoft PowerPointMicrosoft ProjectMicrosoft AccessMicrosoft Outlook Express Experience 02/2005 05/2005 Research Assistant Company Name College Business Administration Economics, New Mexico State University, NM. Do market research, prepare write business marketing plans start-up companies. Work supervision Dr. Kevin Boberg, Associate Dean. 01/2002 01/2003 Officer Company Name Industrial Commercial Bank Vietnam (http://www.icb.com.vn) Translated banking documents English Vietnamese. Acted interpreter needed. Developed maintained correspondent banking relationship Russian banks. Kept track loans borrowed foreign banks. Worked Returnee project Vietnam German Reconstruction Bank. Did administrative clerical work. 02/1999 02/2001 02/1999 Company Name Certificate Liaison Officer Ministry Trade, Vietnam (http://www.mot.gov.vn) Group Prize) National Students' Scientific Research Competition organized Ministry Education Training (http://www.moet.edu.vn). Innovative Medal Youth. 2 Page 2. Education Training 2005 Master Business Administration New Mexico State University May 20, 2005 NM 4.00 2002 Bachelor Economics Foreign Trade University － City Vietnam Recipient 2004-2005 Glen Yoquelet Scholarship, College Business Administration Economics, New Mexico State University, NM. Graduate Assistantship, College Business Administration Economics, New Mexico State University, NM. Activities Honors Certificate Liaison Officer Ministry Trade, Vietnam (http://www.mot.gov.vn) Group Prize) National Students' Scientific Research Competition organized Ministry Education Training (http://www.moet.edu.vn).Innovative Medal Youth. Additional Information Awards, Honors Achievement 2004",BANKING
"SR. HOME MORTGAGE CONSULTANT WELLS FARGO ADVISORS Summary An accomplished, results-driven team player 20 years experience financial services. Extensive broad expertise banking, finance, investments, insurance, relationship management. Demonstrated proficiency new business development across business lines. Skills Solid communication, interpersonal, time management, organizational, leadership skills. Experience Company Name May 2015 Sr. Home Mortgage Consultant Wells Fargo Advisors City State •Building solid relationships referral partners, Wells Fargo Advisors (team members) developing presenting value proposition, creating presenting lead identification strategies. Receiving customer referrals/leads Financial Advisors converting referrals/leads mortgage loan applications. Remaining accountable referral partner, customer others aspects mortgage financing process. Main responsibilities include: •Relationship management: Instrumental initiating, developing managing relationships Wells Fargo Advisors effort partner Financial Advisors referral/lead generation. Sales: •Markets sells WFHM mortgage products new existing WF customers using established inbound, outbound cold calling techniques, partnership Financial Advisors. Quality Assurance: •Ensures loan salability prospecting customers meet loan qualifications standards and/or correctly interpreting underwriting guidelines policies. Central point contact: •Acts primary source contact mortgage customer Financial Advisor throughout loan process, including rate quotes locks, loan originations, pipeline management. Company Name March 2013 May 2015 Sr. Home Mortgage Consultant City State Provides consultation regards home financing education borrowers available mortgage financing products process · Business via corporate relationships, direct consumer marketing third party Relationships, Wells Fargo Corporate Relocation Consulting · Completing loan structuring, pricing loan, locking loan rates, pipeline review accordance With WFC policies procedures · In depth knowledge investor regulatory guidelines: FHA, VA, FNMA, FMLMC. Company Name April 2010 May 2012 Financial Advisor City State Developing book business order meet exceed required performance hurdles · Effectively sourcing prospecting clients, capitalizing referrals, assessing customer needs, referring customers appropriate service provider, executing highly customized solutions meet clients needs · Recommending investment products services suitable prospects clients based objectives, resources, time horizon, risk profile preferences · Balancing investment growth, referral activities, customer follow up, prospect building, administrative compliance personal growth development according day-to- day longer-term plan · Planning managing resources (time, people, budget) · Seeking expertise specialists, appropriate, identify planning investment strategies client · Establishing maintaining relationship management team informing management circumstances require supervisory attention/approval per compliance guidelines polices · Completing mandated training, assessments, performance goals continuing education requirements. Company Name August 2008 February 2010 Vice President, Wealth Advisor II City State Responsible identifying prospective clients minimum $1MM investable assets. Utilize profiling based approach wealth planning orientation meet clients overall present future wealth management needs. Prepare presentations, follow client contacts, refer sale products services including portfolio management, private banking, trust, estate services, insurance, well services available across Wells Fargo franchise. Serve relationship manager coordinating Trust Officers, Investment Managers, Private Bankers, Financial Consultants, Wealth Management Specialists, Insurance Specialists contacts across Wells Fargo deliver full-service wealth management. Key Accomplishments § Completion Wells Fargo Wealth Advisor/The Private Bank Foundation. Company Name April 2007 August 2008 Vice President, Senior Business Relationship Manager City State Responsible soliciting maintaining account relationships multifaceted businesses annual gross sales $25MM. Serve relationship manager existing clientele providing ongoing financial consulting · Assess commercial loan deposit needs current prospective clients. Analyze secure suitable credit Wells Fargo Bank products services. Key Accomplishments § Completion Wells Fargo Business Banking College Commercial Credit § Medallion Stamp Certification# X0209353-2609 § Authorized Lending Limits: § Final approval wires processed (FTS) New: $1,000,000 § Lending New $50,000 Lending Existing $100,000 § Lending Incremental $50,000§ Concurrence $1,000,000 § Concurrence Area Of Caution 250,000 § Operating Exposure $100,000 § RCS Authority (DOD Exception Wire Transfers) $100,000 ACH Authority $100,000. Company Name November 1996 April 2007 Senior National Home Mortgage Consultant City State Responsible mortgage origination focus relationships employee mortgage programs Fortune 500 companies affinity groups, and/or portfolio retention In depth knowledge investor regulatory guidelines: FHA, VA, FNMA, FMLMC. Develop manage relationships external internal clients. Leaders Club, Team Lead § 2006 1st Mtg Funded Units: 156 $30,520,799 Avg Ln Amt: $195,646 § 2006 2nd Mtg Funded Units: 43 $1,873,377 Avg Ln Amt: $43,566 § 2006 Revenue: $590,110.47 Revenue BPS: 193.35 NOI: $235,967.47 § 2006 Centralized Retail Referrals Cross sell Top Alliance Bank Referrals 382 § 2005 1st Mtg Funded Units: 161 $34,183,691 Avg Ln Amt $212,321 § 2005 2nd Mtg Funded Units: 54 $2,491,738 Avg Ln Amt: $46,143 § Recognized #1 Home Equity sales 2002 2003 Corporate Wells Fargo § Recognized #1 Lender Paid Mortgage Insurance. Education Minnesota State University 1988 Bachelor Science Business Administration City State Additional Information S.A.F.E. MORTGAGE NMLS 533306 INACTIVE LICENSES · Series 7, 66, 63 · Life, Accident Health Insurance ·",BANKING
"JEWELRY DESIGNER AND OWNER Summary Skillful dedicated Executive Assistant extensive experience coordination, planning support daily operational administrative functions highly confidential environment. Highlights Microsoft Office proficiency Proper phone etiquette Time management Flexible Professional mature Strong problem solver Works well pressure Social media knowledge Database management Customer service-oriented Meeting planning Travel administration Legal administrative support Self-starter Experience Current Company Name City State Jewelry Designer Owner Hand crafted beaded one-of-a-kind clay jewelry creations. Store presence Etsy.com. Business promoted throughout various social media outlets. My objective involved local arts crafts shows. September 2013 April 2015 Company Name City State Logistics Service Representative Safely transported lab specimens, medical records, pharmaceuticals, x-rays, hospital supplies, interoffice mail, related material. Operated hand-held scanning device accurately track items transportation cycle. Strictly observed operating policies, procedures service schedules. Demonstrated safe courteous driving behavior. Presented professional image clients public appearance interaction. Conducted pre/post trip vehicle inspections maintained clean, neat, orderly vehicle. Provided highest level customer service. April 2009 August 2013 Company Name City State Courier/Driver PRIME INC: Over road team truck driver; refrigerated division transporting goods throughout US Canada Courier expedited small package delivery throughout Ohio surrounding states. EXPRESS-1: Over road team truck driver; box truck division transporting goods throughout US Canada. October 2002 November 2008 Company Name City State Legal Administrative Assistant Assistant Executive Vice President General Counsel commercial real estate developer. Provided additional support Senior Vice President Asset Management Human Resources Director. My primary responsibilities included, limited to: Typing correspondence legal documents; Transcription; Creating AIA (American Institute Architects) documents; Maintaining executives' calendars; Scheduling appointments, meetings, travel arrangements; Maintaining legal filing system, confidential employee files managed employee time records; Maintaining records management on-site off-site document storage; Preparing expense reports; Maintaining confidential legal binders closing bibles; Screening, handling forwarding incoming calls; Acting back assistant Chairman CEO company; Responsible purchasing office supplies, office equipment, stationery, business cards miscellaneous supplies; Preparing accounting budget reports purchased products performing tasks extremely confidential, timely, accurate efficient manner. November 2001 September 2002 Company Name City State Customer Service Representative Inbound member services call center. My primarily responsibilities included helping members understand prescription drug benefits processing home delivery service prescription orders members via telephony computer system. March 1997 April 2000 Company Name City State Realtor Associate •Listed sold properties residential commercial. My responsibilities included: Promotions advertising; Working closely mortgage companies, home inspectors, buyers, sellers attorneys general administrative duties October 1994 March 1997 Company Name City State Sales Support Coordinator Coordinated Shipments Trades Shows, Electronics, Special Commodities Household Goods. Primary responsibilities included: Extensive customer contact; Entering processing orders; Handling support sales force assisting advertising campaigns. April 1991 October 1994 Company Name City State Leasing Professional 380+ Unit Property; Received rents; Data entry monthly rental information computer system (PropertyPlus software program); Pursued collection delinquent rents; Liaison financial assistance tenants need assistance; Updated renewal records three months prior lease expiration; Handled security deposits withdrawals; rent adjustments; Delinquency credit balance reports; Processed applications approval district office; showed available units prospects; prepared maintenance work orders administrative duties. February 1989 April 1991 Company Name City State Subsidy Administrator/Leasing Professional The Plaza Apartments 520 unit, two building high-rise property elderly, handicapped, disabled. My primary responsibilities establish rents tenants based income, assets medical expenses, based HUD regulations. I reviewed, verified, re-certified notified tenant HUD rents subsidy amounts approved Federal Government. Other responsibilities included preparing service orders, working security, move-in inspections bi-annual inspections units coincide order Fire Marshall. General office duties included purchasing office supplies. Education 1973 Gates Chili HS City State High School Diploma Skills Account receivables payables, administrative duties, AIA billing, scheduling appointments, customer service, data entry, expense reports, filing, general office duties, real estate legal documents, office equipment, purchasing, scanning, telephony, transcription, travel arrangements, typing 50-60 wpm, managing executive calender, Internet social media proficient",DESIGNER
"DIRECTOR OF FINANCE Executive Profile Ambitious Finance Director creates strategic alliances organization leaders effectively align support key business initiatives. Builds retains high performance teams hiring, developing motivating skilled professionals. Skill Highlights Strategic Planning Budgeting Forecasting Leadership Financial Planning Analysis Expense Control P&L Balance Sheet Management Cost Reductions Matrix Management Core Accomplishments Achieved stretch targets turn-around business EBIT, Cash Flow Cost Out Created, developed trained FP&A Department Analyzed channel profitability optimize pricing mix strategies Professional Experience Company Name City State Director Finance 02/2014 Current Oversee multiple departments responsible Global FP&A, Productivity Tracking, R&D Analysis, Warranty, Pricing Consumer Division Financial Reporting. Lead Canadian Finance Group responsible P&L, Balance Sheet, Reporting, Pricing F/X. Implemented improved cost-out reporting highlighting areas concern achieved global stretch targets 2014. Teamed Sales Marketing achieve 2014 stretch targets EBIT Cash Flow Channel Reporting, Contribution Margin Analysis, Inventory Control Cost Vigilance. Oversee Annual Budget, Strategic Plan Forecast Consumer Division. Reorganized US Canada reporting teams achieve maximum performance support multiple functions effectively reducing overall staff. Company Name City State Financial Planning Analysis Manager 10/2011 02/2014 Oversaw month-end period-end closing, management reporting, forecast budgeting analysis reporting. Created standardized month-end package used executive management analysis month, quarter YTD results compared prior year Budget. Managed team 3 individuals responsible tracking analyzing cost center spending areas purchasing/procurement, warehouse, logistics, marketing administrative expense. Loaded Annual Budget Quarterly Forecasts corporate consolidation system (TRAHQ) US Sales Company US Operations facilities. Drove results development standard KPI metrics, annual goal setting results tracking Created Profitability Channel report using activity based costing help management sales channels see full impact major customers dealer channels including specific margin, specific costs allocated costs. Company Name City State Accounting Supervisor 11/2010 10/2011 Oversaw Month-end Close 5 Sales Channels Trade Revenues $550M Annually Intercompany Revenue $225M Annually. Implemented 2 day Financial Close (down 3 day) working IT automate Journal Entries Reports creating Access Database assist speed financial analysis standard Journal Entries. Hired supervised Senior GL Accountant assist Month-end close, work special projects help enforce internal quality control processes. Created Month-end Quarter End reports management loaded monthly forecasts Hyperion Reporting System. Oversaw Balance Sheet Reconciliations managed US Accruals Aircare (Warranty) Program, Promotions, Other Credits COGS clearing account. Drove process improvements, efficiencies profitability working cross functional teams including IT, Operations, Warranty Order Management. Company Name City State Senior Productivity Analyst 03/2008 10/2010 Coordinated Material Productivity reporting Finance Sourcing departments 23 plants distribution centers globally conducted monthly Commodity Reviews sector management. This included reporting Actuals, establishing Forecasts conducting Cross Functional Reviews Finance Sourcing. Worked Cross-Functional Multi-Sector Team Sector financial representative Windchill Migration (Productivity Reporting System) establishing financial guidelines, testing system, training Super Users coordinating training plan. Reported Sector Productivity Material Inflation $2 Billion Costs including Pipeline Productivity Charts, Commodity Spend, Productivity Inflation Reports, Waterfalls Restructure Savings. Participated Operations 2009, 2010 2011 Standard Setting AOP Goal Setting ITS Sector. Responsible commodity analysis, PPV L&OH Productivity Goal Setting. Company Name City State Audit Consultant 03/2007 03/2008 Learned audit processes control procedures working Internal Control Reviews, Oracle Implementation Reviews Physical Inventory Exemptions. Received multi-culture cross-sector experience conducting audits multiple locations sectors including United States, China Mexico. Conducted Sarbanes-Oxley Management Testing Test Rationalization improve SOX reliability timeliness. Passed 4 CPA Exams received North Carolina CPA License working full time Audit Rotation. Company Name City State Financial Analyst Senior GL Account 03/2006 03/2007 Worked Financial Analyst management 2007 Annual Operating Plan Enterprise Services, well helped create allocation model 2007 bill-outs Sectors. Performed month-end variance analysis actual-to-forecast, actual-to-budget, Year-over-Year variances, well ad-hoc trend analysis needed. Created monthly recurring entries amortization schedules, entered month-end year-end closing entries, performed reconciliations. Responsible oversee analyze cost center spend expense allocation. Company Name City State Cost Accountant 06/2005 03/2006 Learned Inventory control procedures including tag control, observation reconciliation Annual Physical Inventory led inventory counts 2 off-site warehouses. Developed understanding GL forecasts month-end close responsibilities including Sales Use Tax computation, Inventory Reconciliation ad-hoc reporting analysis. Learned costing parts raw material, WIP Finished goods working cost accounting team set 2006 standards inventory made U.S. Europe Company Name City State Sales Manager 01/2002 06/2003 Developed leadership skills sales manager agent fortune 500 Insurance Company. Trained new agents ran successful sales team 2-3 Sales Associates. Education Masters Accountancy Accounting 2005 UNC-Charlotte City State USA Bachelor Science Psychology Statistics 1999 James Madison University City State USA Certified Public Accountant Skills Excel, Access, PowerPoint, SAP, Oracle, MFG Pro, Hyperion, Khalix, TRAHQ",FINANCE
"COLOR CONSULTANT Summary Adaptable ambitious administrative professional 5+ years experience accounting finance, real estate, well customer service. Experience November 2016 Current Company Name City State Color Consultant Sephora one largest cosmetic retailers world wide. As Color Consultant daily responsibilities include: Achieving stores daily sales goal assisting clients product purchases. Analyzing skin condition make appropriate product recommendations. Working team colleagues participating weekly competitions/games, themes, etc. Stocking shelves, supplies, organizing displays. Developing positive customer relationships friendly greetings excellent service. June 2012 September 2016 Company Name City State Office Manager McHugh CPA Group family owned accounting office located Atlanta, GA. Microsoft proficency, meticulous attention detail, strong problem solving, customer service required skills needed Office Manager. Daily responsibilities: Preperation tax returns, E-filing, POA's (Power Attorney). Managed accounts payable/recievable. Oversaw inventory office supply purchases. Helped distribute employee notices mail around office. Performed complex general accounting functions, including preperation journal entries, account analysis, balance sheet reconciliations. Screened applicant resumes coordinated phone in-person interviews. March 2011 July 2012 Company Name City State Receptionist Worked RE/MAX entry level receptionist. Daily responsibilities included: Planned coordinated logistics materials board meetings, committee meetings, staff events. Managed office supplies, vendors, organization, keep. Coordinated, scheduled, arranged meeting travel calendars, including business social events. Opened properly distributed incoming mail. Directed guests routed deliveries courier services. Education May 2010 Norwich Free Academy City State High school Skills Excellent communication skills Articulate well-spoken Accurate detailed Microsoft Office profiency Social media knowledge Team building Invoice rocessing Strong client relations",CONSULTANT
"DIRECTOR OF FINANCE Skills Leadership/communication skills Business operations organization Budgeting expertise Administrative Skills Account Management Project management Product development Client account management Self-motivated Customer-oriented Work History Company Name Company Name Experience Director Finance Jan 2017 Current Company Name － City State I responsible direction Finance Division HSC Shared Services. I currently supervise team three supervisors six accountants. Unit Business Manager Intermediate Oct 2011 Feb 2017 Company Name － City State responsible managing business operations department, coordinating flow information within office, facility cores throughout membership. acted office manager, coordinating work secretarial clerical support staff liaison University departments, including Personnel, Affirmative Action, Payroll, Purchasing, Physical Plant. maintained expenditures, prepared financial records, operating budgets approved payments. I interviewed, hired, trained, directed clerical support staff. I worked directly development grant contract proposals. Unit Business Manager Apr 2010 Sep 2010 Company Name － City State I processed payroll records, maintained employee leave records, entered purchase requisitions equipment supplies, reallocated procurement card expenditures. I arranged travel itineraries Center Director well guest speakers, Internal External Advisory Board members small grant awardees. I prepared reimbursements honorarium payments, agendas minutes various Center meetings, provided tier one computer technology support, maintained software hardware records, composed routine correspondence formatted manuscripts publications accordance editors preferred style. Program Assistant Senior Oct 2007 Apr 2010 Company Name － City State I assisted Center Director arranging meetings, booking travel, submitting travel reimbursements, coordinating calendar, answering telephone calls, composing routine correspondence formatting manuscripts publications accordance editors preferred style. I provided support Center processing hourly payroll records, maintaining employee leave records, entering purchase requisitions equipment supplies, reallocating procurement card expenditures, opening/sorting mail, copying materials, answering/routing telephone calls, arranging travel itineraries guest speakers, preparing reimbursements honorarium payments, preparing agendas minutes various Center meetings, providing tier one computer technology support, maintaining software hardware records, duties required staff and/or Center members. Service Delivery Coordinator Jan 2006 Jan 2007 Company Name － City State I originally hired Centralized Order Entry (COE) department entering new orders changes existing business customer's internetand telephone services. I also responsible training new employees department. When company reorganized, COE department dissolved. I transferred billing department. In billing department, I worked directly customers answer questions and/or resolve complaints. Teacher/Teacher's Aid Jan 2004 Jan 2007 Company Name － City State Telephone: (814) 274-4877. I taught Microsoft Office products, Excel, Word, Access, Outlook, Windows, Wilton Cake Decorating Adult Education Classes. Secretary/Owner Jan 2000 Jan 2008 Company Name － City State I responsible receiving tracking accounts receivable, accounts payable, financial reports taxes using Quick Books Computer Software. I also responsible contracting necessary services repairs, customer relations, managerial paperwork aspects business. Owner/Operator Jan 1997 Jan 2004 Company Name － City State I responsible aspects daily operations business. I set computer system maintained records Quick Books software. I also responsible ordering, maintaining merchandising inventory, deposits, customer relations, employee scheduling, payroll, financial aspects including financial reports taxes. Secretary/State Network Liaison Jan 1996 Jan 1997 Company Name － City State I responsible secretarial duties including docketing court cases, filing, receiving telephone calls, client correspondence client relations. I appointed liaison setting county- wide computers new state wide computer system. Secretary Jan 1991 Jan 1996 Company Name － City State I responsible ordering maintaining inventory supply levels, tracking employee benefit time, scheduling business appointments, receiving telephone calls, issuing personnel reports, general secretarial duties. Executive Secretary Jan 1990 Jan 1991 Company Name － City State I responsible billing tracking accounts receivable, scheduling business appointments, setting maintaining office computers, office correspondence, designing implementing promotional materials, microfilming maintaining organization office documents, payroll accounts payable functions. Education Training Basic Business Courses, Accounting I II, French I II, College Prep English June 1988 Liberty High School － City State Computer Technology Accounting September 1990 West Virginia Business College Organizational Leadership learning Leadership Organizational Development May 2017 University Louisville Organizational Leadership learning Leadership Organizational Development Cum Laude Master's Degree Higher Education Administration 2018 University Louisville Higher Education Administration Skills Accounting I, Accounting, accounts payable, accounts receivable, Basic, billing, budgets, business operations, clerical, hardware, copying, client, client relations, customer relations, designing, direction, English, filing, Finance, financial, financial reports, French I, inventory, Director, sorting mail, managerial, managing, materials, meetings, merchandising, Access, Excel, office, Microsoft Office products, Outlook, Windows, Word, office manager, Order Entry, Payroll, Personnel, procurement, promotional materials, proposals, publications, purchase requisitions, Purchasing, Quick Books, receiving, repairs, routing, scheduling, secretarial, taxes, Telephone, arranging travel",FINANCE
"BUYER/PLANNER Summary Detail-oriented, analytical-thinking, trilingual individual, exceptional problem-solving skills looking obtain internship full-time position allow utilize education work experience gaining valuable work experience team-oriented work environment. Education Training Bachelor Science Petroleum Engineering Jul Texas A&M University － City State Petroleum Engineering [Number] GPA Skills Solid Works, CAD, Matlab MS Office Process Implementation Languages English, Portuguese, Spanish) Experience Buyer/Planner May 2016 Current Company Name － City State Plan execute forecasting strategies mass production planning. Collaborate cross-functional groups including Engineering, Shipping/Receiving, Purchasing, Sales. Negoatiate proposals potential suppliers, including quantitative qualitative research. Obtain documents, clearances, certificates, approvals local, state federal agencies. Work closely Production convert weekly plan daily work center schedules manage constraints manpower, equipment optimize costs. Logistics Analyst February 2015 May 2016 Company Name － City State Managed ERP system monitor status incoming materials. Released work orders production floor inventory became available. Coordinated expedited shipping orders request Production Manager. Interacted cross-functional teams like sales, production, executives. Analyzed incoming requisitions shortages reports quality, specification, pricing delivery requirements. Translated business needs priorities actionable logistics strategies. Warehouse Executive February 2011 January 2015 Company Name － City State Represented Operations Group receiving Inventories Vendor deliveries. Participated joint receiving inspection Shipyard Spare Parts deliveries liaise closely Procurement Team scheduled deliveries. Utilized Maximo system electronically track inventory flow, bin storage, reconcile inventory. Ensured Warehouse kept safe efficient manner Inventory properly labeled sorted easy identification picking. Supervised periodic stock-take conducted investigation discrepancies. Carried daily issuance Tools Inventory shipyard personnel base Inventory requests Work Orders. Monitored Stock Levels reordered Inventory low. Ensured Inventory stored accordance best practices chemical storage complies GHS Classification. Skills CAD, delivery, English, ERP, forecasting, functional, inspection, Inventory, leadership skills, logistics, materials, Matlab, MS Office, personnel, Portuguese, pricing, Procurement, Production Manager, proposals, Purchasing, qualitative research, quality, Fast learner, Receiving, Sales, Shipping, Solid Works, Spanish, specification, Strategy Planning, Supply Chain",APPAREL
"SOCIAL MEDIA EVALUATOR Summary Extensive Management Experience Supervisory, Sales, Training focus. Possess strong ability achieve sales goals quality customer service well skilled performing administrative duties. Working knowledge Property Management, Tax Credit, Marketing, Collections, Leasing policies regulations gained work experience education. Skills Microsoft Outlook Microsoft Word Windows 10 Excel PowerPoint Multi-line phone system, Experience 08/2015 Current Social Media Evaluator Company Name － City State Daily social media activity (including limited to: Facebook, Twitter, Instagram, Pinterest, etc) Avid interest working social media. Ability follow instructions work independently effective time management skills. Excellent troubleshooting, communication problem-solving skills. Strong expressive writing skills. Ability articulate written verbal English. Uses Microsoft Windows (Vista above) MAC operating system outstanding performance. Advanced aptitude installing applications, troubleshooting addressing software issues limited support. 04/2014 08/2015 Rental Sales Agent Company Name － City State Carry duties accordance Avis policies procedures. Responsible selling optional products ensure customer satisfaction company productivity. Customer support include directions, maps, local area information. Maintained rental parameters ensuring customer understanding rates service charges. Updating rental agreement files notification clients overdue rental agreements facilitate return dates process rental extensions. Operation multi-line telephone assist client's issues, customer support.Ensuring accuracy rental agreements, preparation rental contract necessary details, completion car exchange requests computer system. 10/2008 04/2014 Escalations Management Company Name － City State Customer service supervisor-Develop staff 20 plus associates. Carry supervisory duties accordance Sprint's policies procedures. Responsible interviewing, hiring, training employees; planning, assigning, directing work; appraising performance; disciplining rewarding employees; addressing complaints resolving issues. Monitor performance annual reviews. Mange aggressive sales driven environment ensure profit business bonuses staff. 05/2006 10/2008 Floor Supervisor Company Name － City State lead daily operations personnel department Enforce company policies procedures, train develop support staff Conduct weekly meetings team lead staff members demonstrate intense focus customer service individual accountability upkeep stability amongst production within department strategically approach projects, conducting thorough research production, call volume, personnel etc. implement relevant protocols enhance performance results mentor guide support staff efforts support supersede department minimums expectations Introduce goals outlined senior directors managements, delegate responsibilities support various projects Review team metrics within department, discuss additional counseling options improvements necessary Enforce overall integrity moral department, promote invaluable customer service. Education Training Thomas Nelson Community College － City State Skills approach, articulate, Avid, counseling, client, clients, customer satisfaction, Customer service, Customer support, directing, training employees, English, focus, hiring, team lead, MAC, meetings, mentor, Excel, exchange, Microsoft Outlook, PowerPoint, Microsoft Windows, Windows, Microsoft Word, multi-line telephone, operating system, personnel, phone system, policies, problem-solving skills, profit, protocols, research, selling, sales, supervisor, supervisory, time management, troubleshooting, Vista, written, writing skills",DIGITAL-MEDIA
"DIRECTOR, NEW PRODUCT RESEARCH AND R&D LIAISON, GLOBAL ORAL HEALTHCARE R&D, CONSUMER HEALTHCARE R&D Skill Highlights SKILL SET Growth strategies/new opportunity identification development Scientific strategy/best practice/scientific excellence implementation Strong technical expertise (research product development) Cross-functional experience: regulatory affairs, marketing, licensing, legal, clinical, etc. Broad background consumer healthcare (OTC's medical devices) Proven record new product development (representing $1B+ sales) Ability conduct interpret consumer tests translate consumer needs products Strong ideation, innovation, claims generation skills Leadership cross-functional, highly matrixed global teams Extensive expertise identification development high growth opportunities Supervision technical experts, formulators, administrative staff levels Extensive experience open innovation, licensing outsourcing Comprehensive network global opinion leaders track record leveraging consultants Strong negotiation skills World-recognized expert oral healthcare R&D Working relationship FDA, Professional, Industry Research Associations NOTEWORTHY ACCOMPLISHMENTS Led development EPT, world's first lateral diffusion (stick-based) pregnancy test Developed current formula Listerine, world's leading mouthwash Led R&D numerous solid, liquid, semi-solid dosage forms global brands including Rolaids, Benadryl, Sinutab, Lubriderm, Trident, Dentine, Aquafresh, Sensodyne Invented neuronal-based biosensors, new class biosensors Assembled directed one industry's first non-destructive analysis labs Identified, in-licensed, drove commercialization GSK's largest selling oral care device Developed process pipeline development GSK's Venture Group Identified led R&D process licensing Aquafresh White Strips Created new global platform key growth area GSK Consumer Healthcare Identified licensed early-stage medical device concept ($1B opportunity) drove clinical prototype within 6 months Led numerous multi-national due diligence teams, including technical due diligence Block Drug acquisition Professional Experience Director, New Product Research R&D Liaison, Global Oral Healthcare R&D, Consumer Healthcare R&D 01/2011 Current Company Name City State Responsibilities Include: Developing implementing systems drive scientific excellence world-wide Reviewing major scientific programs globally ensure scientific excellence Managing cross-category strategic programs Leveraging scientific programs develop support novel claims Coordinating scientific visualization communication programs Aligning R&D commercial objectives Developing implementing metrics scientific improvement Planning managing scientific engagement external experts organizations Managing global data dissemination plans Supervising strategic publication scientifically relevant research Developing managing extensive networks experts Reviewing developing talent within R&D Responsibilities Include: Development global growth strategies Identification analyses large growth platforms beyond current divisional expertise Development technical business cases new opportunities Development implementation novel research programs support new initiatives Rx OTC switches Establishment new technical commercial networks drive Consumer business Technical evaluations World-Wide Business Development Due diligence acquisitions Technical support Marketing, Legal, Manufacturing Liaising FDA, CHPA, CTFA, ADA, agencies Management routine non-budgeted funding appropriations Responsibilities Include: Identification novel technologies global oral healthcare business Identification evaluation external resources GSK Evaluation external oral healthcare technologies Establishment external research collaborations Establishment maintenance academic relationships interest GSK Leadership Strategic Science Initiative oral mineralized tissue Technical support Marketing, Legal, Manufacturing, Business Development Liaising FDA, CHPA, CTFA, ADA, agencies Creating maintaining network world-class consultants/collaborators (2002 2006) Responsibilities Include: Supervision Global New Product Research Group All Oral Healthcare Category R&D activities North America Technical support Marketing, Legal, Manufacturing, Business Development Liaising FDA, CHPA, CTFA, ADA, agencies Creating maintaining network world-class consultants/collaborators Supervision senior scientists, scientists, technicians, administrative staff Identification, evaluation in-licensing external technologies Product development, patent, claims generation Project planning, tracking, coordination (timing, manpower, budgeting Associate Director/Category R&D Liaison, Oral Healthcare R&D, Consumer Healthcare R&D 01/1996 01/2002 Company Name City State Responsibilities include: All oral healthcare innovation initiatives North America Liaising R&D Marketing, Legal, Manufacturing, Business Development Liaising FDA, CHPA, CTFA, ADA, agencies Creating maintaining network world-class consultants/collaborators Supervision senior scientists, scientists, technicians Evaluation in-licensing external technologies Product development, patent, claims generation Project planning, tracking, coordination (timing, manpower, budgeting Scientist, Analytical Technology Group, Analytical R&D, CPR&D 01/1995 01/1996 Company Name City State Responsibilities included: All investigational research relating Oral Care (Listerine, CoolMint, etc.) Supervision senior scientists, scientists, technicians Generation novel technology platforms products Development novel physico-chemical models methods Evaluation external technologies Leadership numerous oral care items Liaison consultants, external laboratories, Warner-Lambert Product development, patent, claims generation Project planning, tracking, coordination (timing, manpower, budgeting Responsibilities included: All investigational research pertaining Oral Care (Listerine, Cool Mint, etc.) Supervision scientific professionals (Ph.D.'s included) Investigational research major brands: e.g., Zantac, Rolaids, Benadryl Generation novel technology platforms products Team leader Mouthwash Technology Development Team (12 members) Product development, patent, claims generation (e.g., FreshBurst Listerine) Support QA (specialized investigations) Responsibilities included: Supervision Advanced Microscopy Laboratory Development implementation non-standard methods Development novel non-destructive analytical methods Development micro analyses (qualitative quantitative) Support Product Development Support QA, Manufacturing, Corporate Legal, Licensing, Parke-Davis, etc. Development implemenation digital imaging data archiving system Responsibilities included: Non-destructive microchemical analyses (qualitative quantitative) Microscopy image analysis methods development Wet chemicals methods development Support Product Development Support QA, Corporate Legal, Analytical, Licensing, Parke-Davis, etc. Research Assistant, Hawaii Biosensor Laboratory 01/1989 01/1990 Company Name City State Responsibilities included: Initial installation configuration instrumentation new labs Neuronal biosensor research Microdiagnostic sensor development Training new graduate students biosensor research Teaching Assistant, Department Chemistry Biochemistry 01/1986 01/1989 Company Name City State Responsibilities included: Development study intact chemoreceptor-based biosensors Responsibilities included: Laboratory instruction General Chemistry majors Laboratory instruction Instrumental Analysis Quality Control Analyst 01/1981 01/1984 Company Name City State Responsibilities included: Analysis release finished pharmaceutical consumer products Analysis release raw materials Manufacturing Investigations SPECIALIZED TRAINING ""Coaching Masterclass Senior Leaders, Parsippany, NJ ""Leading Impact"", Penn State Executive Leadership Program, State College, PA Marketing Leadership Training, GlaxoSmithKline, Pittsburgh, Parsippany Advanced Polarized Light Microscopy, McCrone Research Institute, Chicago, IL Colloidal Chemistry, University Massachusetts, Amherst, MA Scanning Electron Microscopy, Leica-Cambridge Co., Dearfield, IL Influencing Negotiation Skills, Matrix, LTD., New York, NY Project Management, Catapult Inc., Parsippany, NJ Information Systems Project Management, Wilhelm Assoc., Huntington, NY Behavioral Interviewing, Behavioral Technology Inc., Memphis, TN Education Ph.D. Analytical Chemistry 1990 UNIVERSITY OF DELAWARE City State US UNIVERSITY OF DELAWARE, DEPARTMENT OF CHEMISTRY AND BIOCHEMISTRY, NEWARK, DE 19711 Ph.D., Analytical Chemistry, 1990 Advisor: Dr. G.A. Rechnitz, Unidel Professor Chemistry Biotechnology Dissertation: Intact Chemoreceptor-based Biosensors M.S. Analytical Chemistry 1987 UNIVERSITY OF DELAWARE City State US UNIVERSITY OF DELAWARE, DEPARTMENT OF CHEMISTRY AND BIOCHEMISTRY, NEWARK, DE 19711 M.S., Analytical Chemistry, 1987 Advisor: Dr. G.A. Rechnitz, Unidel Professor Chemistry Biotechnology Dissertation: Development Study Biosensors Utilizing Intact Chemoreceptor Structures B.A. Chemistry FRANKLIN AND MARSHALL COLLEGE City State US FRANKLIN AND MARSHALL COLLEGE, LANCASTER, PA 17604 B.A., Chemistry (American Chemical Society Certified) Certifications Identified, in-licensed, drove commercialization GSK's largest selling oral care device CTFA B.A., Chemistry (American Chemical Society Certified) Professional Affiliations Institute Science Global Policy (membership invitation only) Publications Saliva Diagnostics: A new Industry"" Saliva Diagnostics, Wong, DT, ed., der-Smith, """", J. Dent. Res. 86 (Spec. Iss. A) 2097, 2007 Wiley-Blackwell, Baek, JH, Hammer-Wilson, MJ, Buch, RM, Lee, K, Ahn, Y, Than, S, Chen, Z, Wil Efficacy Marketed Dentifrices Using In Situ Caries Model Zero, D, Proskin, HM, Buch, RM, Bosma, ML, Smith, SR, Impact Peroxide Enamel Hardness Gambogi, R.J., Bosma, M.L., Buch, R.M., Schemehorn, B.R., Verification Caries Inhibition Tartar Control Toothpaste Tanzer, J.M, Pelligrino, J., Thompson, A., Buch, R. M., A Novel Pharmacological Probe Links Amiloride-Insensitive NaCl, KCl, NH4Cl Chorda Tympani Taste Responses DeSimone, J., Lyall, V., Heck, G., Phan, T., Alam, R., Feldman, G., Buch, R.M., Intact Chemoreceptor-Based Biosensors: Antennular Receptrodes Biosensor Design Application, P.R. Mathewson, J.W. Finley, Intact Chemoreceptor-Based Biosensors Barker, T.Q., Buch, R.M., Rechnitz, G.A. Neuronal Biosensors Buch, R.M., Rechnitz, G.A., Presentations Baek, JH, Hammer-Wilson, MJ, Buch, RM, Lee, K, Ahn, Y, Than, S, Chen, Z, Wilder-Smith, ""An Optical Approach Salivary Pellicle"", 85th General Session Exhibition International Association Dental Research, New Orleans, LA, March, 2007. Saunders, FG, Bosma, ML, Buch, RM, Koller, CM, Zero, D, ""Evaluation Plaque Fluid Fluoride Retention After Dentifrice Application, 85th General Session Exhibition International Association Dental Research, New Orleans, LA, March, 2007. Zero, D, Proskin, HM, Buch, RM, Bosma, ML, Smith, SR, ""Efficacy Marketed Dentifrices Using In Situ Caries Model"", 85th General Session Exhibition International Association Dental Research, New Orleans, LA, March, 2007. Wetterer, S.M, Lefever, S.W., Buch, R.M., ""Accelerated In vitro Stain Formation High Throughput Screening Actives"", American Association Dental Research, Canadian Association Dental Research 84th General Session, Orlando, FL, March, 2006. Wetterer, S.M., Buch, R.M., Schemehorn, B.L., ""Temperature Dependence Chemical Mechanical Activity Traditional Dentifrices"", International Association Dental Research, American Association Dental Research, Canadian Association Dental Research 83rd General Session, Baltimore, MD, March, 2005. Gamboji, R.J., Bosma, M.L., Buch, R.M., Schemehorn, B.L., ""Impact Peroxide Treatments Enamel Hardness"", International Association Dental Research, American Association Dental Research, Canadian Association Dental Research 82nd General Session, Honolulu, HI, March, 2004. Tanzer, J.M., Thompson, A., Gambogi, R.J., Buch, R.M., ""In vitro Model Evaluation Anticalculus Agent Efficacy"", presented 32nd Annual Meeting Exhibition American Association Dental Research 27th Annual Meeting Canadian Association Dental Research, San Antonio, Texas, March, 2003. Couzis, A., Buch R.M., Fares, H.M., ""Insights Stain Prevention Properties Aquafresh Whitening Dentifrice"", presented International Association Dental Research 80th General Session, San Diego, CA, March, 2002. Schemehorn, B., Wood, G., Buch, R.M., Fares, H., ""In vitro Fluoride Uptake Study Anti-hypersensitivity Toothpaste"", presented International Association Dental Research 79th General Session, Chiba, Japan, June, 2001. Tanzer, J.M., Pellegrino, J., Buch, R.M., Fares, H.M., ""Inhibition Caries Rats Tartar Control Toothpaste"", presented 30th Annual Meeting American Association Dental Research 25th Annual Meeting Canadian Association Dental Research, Chicago, Illinois, March, 2001. Barker, T.Q., Buch, R.M., Rechnitz, G.A.; ""Intact Chemoreceptor-Based Biosensors"", presented ACS 199th National Meeting, Boston, MA, April 1990. Buch, R.M., Rechnitz, G.A., ""The Receptrode: A Novel Chemoreceptor-Based Biosensor Utilizing Intact Chemosensing Structures"", presented Pittsburgh Conference, Atlanta, GA, March 1989. Buch, R.M., ""Listerine Prebrush Rinse: The Plax Attack"", presented Consumer Products R&D Expo, Morris Plains, NJ, February 1994. Additional Information Buch, Robert M., Gambogi, Robert J, Veleda, Jose L., Dissolvable Tooth Whitening Strip, 20070178055 A1, SmithKline Beecham, Corp., March 31, 2005. Buch, Robert M., Couzis, Alexander, Wetterer, Sean M., Compositions Methods Preventing Dental Stain, 20060223865 A1, SmithKline Beecham, Corp., March 10, 2004. Skills Healthcare, Marketing, Claims, Product Development, Transmissions, Ada, Business Development, Fda, Patent, Class, Comprehensive Large Array Data Stewardship System, Budgeting, Liaison, Project Planning, Technical Support, Associate, And Marketing, Chemistry, Qa, Metrics, Visualization, Business Cases, Cases, Due Diligence, Brand Marketing, Consumer Products, Laboratory, Training, Non-destructive, Quantitative, Coaching, Electron Microscopy, Interviewing, Leica, Long-term Disability, Ltd, Polarized Light, Polarized Light Microscopy, Project Management, Quality Control, Scanning, Scanning Electron, Biochemistry, General Chemistry, Teaching, Maintenance, Archiving, Data Archiving, Imaging, Implemenation, Instrumentation, Sensor, Sensor Development, Acta, Adme, Antimicrobial, Consumer Needs, Dental, Eds, Emc Xiv, Iss, Medical Device, Medical Devices, New Product Development, Optical, Pipeline, Progress, Prototype, Prototypes, Regulatory Affairs, Sales, San, Secretary, Storage Area Network, Translate, Vitro, Xiv, Analytical Chemistry, Biotechnology",HEALTHCARE
"ORGANIZATION DEVELOPMENT CONSULTANT Executive Profile Proven business leader extensive consulting experience. Award winning Executive Coach 15 years experience internal external Organization Development Consultant. Pragmatic, critical creative thinker works leaders meet business challenges increasing individual organizational development. Exceptional ability identify obstacles implement processes achieve targeted results. Professional Experience January 2006 Current Company Name City State ORGANIZATION DEVELOPMENT CONSULTANT Consulted CA Public Utility Commission (PUC) Executive Director Senior Team design deliver initiative engage 800 employees organization wide culture change. Work included interviewing executive staff, designing facilitating meetings, coaching executive staff. The cultural shift hierarchical participative enabled PUC compete de-regulated environment. Designed delivered, team four consultants, initiative provide Appreciative Inquiry innovative method improve aspects service delivery county residents. The initiative culminated one-day conference 400 Sacramento County employees order practice new skills. Project teams established lead implementation Appreciative Inquiry throughout organization. Co-authored County Sacramento, Book Success. Facilitated, team 40 colleagues, controversial group discussions NYC Citizen's Budget Commission planning session attended 600 participants. Issues successfully prioritized set stage Commissioner's use decision making upcoming budget. Designed implemented innovative 8-week job search training program increased placement 20% training organization. January 2004 January 2006 Company Name City State STAFF LIAISON Established County's first youth center forging alliances internal external stakeholders. Improved performance literacy program staff manage caseloads increase client participation providing leadership coaching. Transformed governance committee, jeopardy losing funding, successful operational team met deadline awarded funding. January 2000 January 2001 Company Name City State ORGANIZATION DEVELOPMENT CONSULTANT Developed led organization's first Corporate Education Department integrating aligning four autonomous, underperforming district offices resulting improved training services 6,000 person organization. Managers reported transfer training staff dramatically improved customer service. Improved delivery training increased use training services throughout organization managing staff 21 training professionals instituting performance standards, assessment processes peer coaching. Increased quality customer service 45% coaching cross-functional team develop dysfunctional culture one valued collaboration rewarded teamwork. January 1995 January 2000 Company Name City State ORGANIZATION DEVELOPMENT CONSULTANT Coached CEO bio tech start-up change leadership style controlling collaborative resulting successful restructure executive team. Developed culture involvement responsibility resulting FDA deadlines met IPO successfully secured consulting senior leadership team direct reports. Increased leadership capabilities Senior Team coaching consulting Executive Team. Team development included improved decision-making, strategic thinking systems thinking resulting reduced conflict throughout organization increased retention leadership team members. January 1981 January 1993 Company Name City State CO-FOUNDER/VICE PRESIDENT Increased sales $20,000 $1.2 million five years. Managed 15-20 remodeling projects annually award-winning Design/Build residential remodeling business. Education Professional School Psychology Certified Executive Coach JFK University State Management Organizational Change Leadership Master Arts Management Organizational Change Leadership Ramapo College New Jersey Sociology Bachelor Arts Sociology Work History Company Name Skills Book, Budget, Coach, coaching, CA, consulting, client, customer service, decision-making, decision making, delivery, designing, functional, leadership, Team development, Director, managing, meetings, processes, quality, sales, strategic thinking, systems thinking, teamwork Additional Information AWARDS CERTIFICATIONS Received 3 Excellence Awards recognition leadership initiative healthcare executives. Awarded ""Contractor Year Award"" ""BIG 50"" Award co-owned company. B/Coach Systems LLC, Coach2 Training Program Professional Affiliations National Organization Development Network (ODN) New Jersey Organizational Development (NJOD) Northern New Jersey American Society Training Development (ATD)",AUTOMOBILE
"PERSONAL TRAINER, GROUP FITNESS INSTRUCTOR Summary Veteran Air Force Intelligence Officer experienced analyzing threats managing projects security, threat mitigation, training. Excellent communication skills built presenting critical information high level officers government civilians daily basis. Experience working international partners combine regional security initiatives. Trained experienced strategic tactical planner joint combined military contingency exercises. Health fitness professional eight years strong motivator groups improve health wellness self-regulation principles. Highlights Top Secret/ Secrete Compartmentalized Information clearance Project management Leadership Creative innovative problem solving Professional certification fitness CPR/AED certified Customer service Accomplishments Air Force Commendation Medal Bachelor's Degree GPA 3.44; Dean's List Masters Degree GPA 3.85 Experience Personal Trainer, Group Fitness Instructor January 2015 Current Company Name － City State Created group fitness routines implemented high impact cardiovascular endurance, strength, core balance classes. Maintained high attendance promoted additional class involvement. Expanded certifications include Insanity Live Silver Sneakers. Run online health fitness accountability group. Inspired health changes exercise promotion 10 member group. Provided self-regulation behavioral adaptations health fitness. Intelligence Planner May 2012 September 2013 Company Name － City State Identified intelligence requirements threats assets operations contingencies central South America; experienced briefing executives. Provided analysis courses action selection positioning forces conjunction representatives Peru, Brazil, Colombia joint forces multiple combatant command operations. Personally evaluated three Honduran intelligence units; identified areas improvement essential milestones regional mission countering transnational organized crime. Developed syllabus instruction materials mobile training team Peruvian intelligence unit, provided threat awareness training materials Colombian air ground forces. Reviewed joint publications orders accuracy clarity made significant contributions joint publications changes content. Drafted intelligence plans combatant command exercises. Intelligence Officer November 2011 May 2012 Company Name － City State Leader four man team, analyzed threats, prepared aircrew, drafted reviewed 2000 mission reports. Coordinated critical materials six international partners high value targets. Upheld security protocols sensitive compartmentalized intelligence facility. Regained access four critical systems. Surveyed aircrew credentials monthly ensure qualification access platforms mission capability. Prepared four members 12 hours training gain mission readiness. Directed production 14 advanced aircraft academic briefings maintain mission readiness 94 pilots. Developed method report significant events threat area improved threat awareness. Intelligence Officer November 2009 May 2012 Company Name － City State Mentored eight intelligence personnel; informed leadership threats assets deployed locations. Selected brief high level officers Congressional Representative capabilities unit. Reorganized manuals checklists preparation operating inspection. Created continuity new intelligence support position Commanders Action Team. Oversaw career development training four airmen receive time early mission qualification. Over 240 hours sophisticated training including radar theory, history, tactics, presentation skills. Authored presented 50 threat briefings support combat search rescue exercises, weapons instructor course, daily pilot threat proficiency training. Managed informational, physical, personnel security 200 personnel. Updated security operating instructions. Ensured personnel met background investigation requirements mission qualification. Physical fitness leader 20 personnel. Organized led challenging fitness program produced 100% pass rate flight increased scores 25%. Personnel remained mission ready. Showed ability organize, manage, adapt successfully organizing Air Force Assistance Fund annual donation installation 10,000 personnel, raising $68,000 two month period. Recovered 27,000 pages historicaldocuments covering 50 years 23 Fighter Group heritage submitted historical material Air Force Historical Review Agency. Personal Trainer Group Fitness Instructor March 2007 January 2009 Company Name － City State Created specialized wellness programs clients. Included challenging cases extreme obesity, debilitating illness (scoliosis, epilepsy), mental illness (depression anxiety), injury. Education M.S. Kinesiology 2015 University Texas El Paso － City State US GPA 3.85; Teacher's assistant undergraduate graduate class Professional Career Training Military Leadership 2013 Air Force Squadron Officer School Via e-correspondence- Squadron level leadership tactical/ operational planning Professional Career Training USAF Intelligence 2010 Air Force Intelligence Officer School － City State US Radar theory, treat evaluation, presentation skills, analytical skills B.S. Health Science-Physiology, Chemistry 2008 University Arizona － City State US Minor Chemistry; GPA 3.44; Dean's List Certifications Personal Trainer Certification: American Council Exercise April 2013-2017 CPR/AED: American Red Cross Skills Microsoft Office (Power-point), Presentation Skills, Social Media Branding, Inspection Quality Assurance, Health Wellness Programing, Personal Training, Drafting Editing Publications, Scientific Methods, Customer Service, Organization",FITNESS
"HR CLERK Summary Translates business vision HR initiatives improve performance, profitability, growth, employee engagement. Developing, improving managing HR strategies benefits compensation, employee recruitment development, ethics corporate social responsibility, diversity, safety security, business strategy. Worked continuous improvement programs connection development Lean Six Sigma strategy programs. Highlights New Employee Orientation Applicant Tracking System Onboarding Payroll Management includes timekeeper Kronos Timekeeping System Compensation Benefits Performance Management Workers Compensation General Ledger Accounting Database Management Continuous Improvement Six Sigma Lean Manufacturing Business Strategy Experience 02/2016 Current HR Clerk Company Name － City State Coordinate oversea recruitment orientation program support HR assigned special projects. Coordinates support hiring temporary hourly employees. 01/2012 01/2015 Administrative Coordinator Company Name － City State Coordinates, oversees, performs wide variety administrative, secretarial, program support activities. Serves primary point operational administrative contact internal external constituencies, often complex confidential issues. Participates coordination, supervision, completion special projects and/or events. One project included setup IT Service provider contract. HR duties included maintenance employee records, recruitment, employee orientation onboarding. 01/2010 01/2012 Administrative Assistant/Bookkeeper Company Name － City State Provides high-level administrative support human resources, accounts payable, purchasing departments. Primary duties includes bookkeeping (A/R, A/P, General Ledger) duties related daily maintenance financial period closure well Human Resources support focusing payroll administration, compensation benefits administration responsibilities. HR duties included applicant tracking, employee records maintenance, benefits compensation, payroll, Workers Compensation reporting. 01/2000 01/2010 Clerical II Company Name － City State Provides high-level administrative support conducting research, preparing statistical reports, handling information requests, performing clerical functions preparing correspondence, receiving visitors, arranging conference calls, scheduling meetings. Provides HR administrative support including administration timekeeping system, coordination employee time-off scheduling, maintenance employee information interpretation policy regarding employee time-off. Administrator three databases (Labor, Skills MRP Vacation Calendar). Provides administrative support Continuous Improvement Program Safety Programs. 01/1983 01/1999 Executive Secretary Company Name － City State Provides bookkeeping clerical support including monthly invoicing, correspondence, receiving visitors, arranging conference calls, scheduling meetings. Provides support Human Resource functional areas including tracking Workers Compensation, developing employee handbook, maintaining material safety data sheets. Education 2015 SHRM Learning System SHRM Program covers SHRM Body Competency Knowledge (SHRM BoCK preparing SHRM-CP/SHRM-SCP certification examinations. SHRM 2015 Bachelor's Degree, BSM/HRM Business Management HR Management University Phoenix － City State Program provides foundational knowledge Human Resources Generalists. Explores five key HR functions (staffing, compensation, benefits, training development employee relations). Examined trends, useful metrics, applicable federal laws legal issues. Learned apply metrics HR functions. SHRM Essentials HR Management, SHRM (2015) Program provides critical knowledge necessary starting HR profession, performing HR duties part non-HR job, looking effective way boost employee management skills. Offers critical knowledge necessary help reduce costs, avoid potential lawsuits, improve ability handle challenging HR issues. Business Management HR Management 1985 Associates Degree Business Management Blue Ridge Community College － City State Business Management 2006 SHRM-CP Certification, SHRM PROFESSIONAL CREDENTIALS Blue Ridge Community College Accomplishments Tyco Electronics, Best Practice- Vacation database MRP Calendar used scheduling plant. Tyco Electronics, Staffing Project brain storm employee development engagement ideas use local Corporate. Tyco Electronics, Project Team Lead -Updating employee skills database promoted 100% knowledge program increased usage program within division. Professional Affiliations SHRM, Society Human Resource Management Shenandoah Valley Society Human Resource Management, Local Chapter SHRM Skills accounts payable, administrative, administrative support, A/P, benefits, benefits administration, bookkeeping, clerical, Continuous Improvement, databases, employee relations, financial, functional, General Ledger, Human Resource, Human Resources, HR, interpretation, invoicing, legal, employee management, meetings, MRP, payroll, purchasing, receiving, recruitment, reporting, research, Safety, scheduling, secretarial, staffing, supervision",HR
"FOUNDER/STRATEGIC ACCOUNT DIRECTOR Links www.hyvemyanmar.com Professional Summary To utilize expertise international experience Entrepreneur, Strategic PR Digital Marketing Professional, Creative Thinker. A dynamic professional 10 years experience strong background playing vital role development, management, growth, retention key accounts clients. Service-oriented leader dedicated fueling revenues, enhancing client's experience, achieving top brand loyalty. Highly adept performing within high-pressure deadline-driven environments, driving full project lifecycles focus high-quality deliverables. Skills Management Operational Leadership Critical Thinking Problem Solving Networking, Business Development, Stakeholder Relations Detail-Oriented Results-Driven Creative Thinker Effective Writer Strategy Development Strategic Planning High-impact Proposal Presentation Key Account Management Project Management Research, Data Analytics, Reports Social Media Strategy Content Creative Mind Love Visual Design Articulate Planning Effective Communication Don't Take No For An Answer Work History Founder/Strategic Account Director 08/2016 10/2020 Company Name – City State myanmar Responsible overall Operation Management Agency specializing Integrated Public Relations, Strategic Communications, Digital Marketing Services. Developing overall strategy, conducting market competitor analysis, coordination clients media overall media strategy execution guidelines high-level projects consultation corporate strategy development networking business development media government relations overseeing creative projects. Built strengthened industry partnerships improve product placements, amplify coverage, maximize effectiveness marketing strategies. Determined target demographics devised strategic marketing initiatives reach target audiences. Led managed talented teams PR Professionals, Content Writers, Digital Marketers, Visual Designers, etc., plan implement project tasks meeting timelines exceeding expectations. Managed relationships high-profile clients translated marketing social media needs results-driven strategies. Visit www.hyvemyanmar.com see full Agency Profile Project Portfolio. Editor-At-Large 06/2014 12/2016 Company Name – City State Myanmar Was responsible Testing evaluation products ranging Automotive Computers. Attending Shows Fairs, Media Events, Press Conferences, Product Launches, etc., Preparing, editing, proof-reading news, articles, photos, videos, product Reviews collaborated visual designers develop implement visual elements Print Magazine Website Coordinate within Management Team strategic planning Magazine. Assigned stories, led content development meetings, reviewed completed stories guide execution concepts tone. Devised attention-grabbing headlines summaries article, determining readiness written pieces, made changes, approve final versions publication. Worked graphic artists, post-production team members, specialists produce captivating successful content. Developed optimized online print strategies maximize coverage, advertiser funding, subscriptions. Establishing maintaining business relationships Partners Mercedes-Benz, Ford, Land Rover, Samsung, HTC, Asus well clients advertising purposes customers. Helped launched Myanmar's First Only, International Standard, Hands-on Reviews based Magazine. Established reputation one reliable Product Reviewers Myanmar. Procurement Assistant 04/2010 12/2013 Company Name – City State Provides procurement, logistical, administrative support HQ supply team acquisition wide variety goods services. Reviews, records, prioritizes purchasing requests obtains additional information required; determines availability vendors funding sources; monitors status existing requisitions, maintain contact suppliers ensure timely delivery goods services. Produces tender documents Request Quotation (RFQ) complex ones Request Proposal (RFP) Invitation Bid (ITB) based nature requirements cost procurement involved; Collaborate coordinate parties involved ensure tender documents reflect client's requirements adhere rules regulations. Prepares abstracts offers compile data contained quotations bids determine supplier deliver required goods/services best terms lowest cost possible per Financial Rules Regulations Procurement Guidelines. Finalizes Purchase Orders approval, assists relevant Procurement Officers supplier selection, negotiations, preparation Contracts complex, higher-value purchasing operations; coordinating concerned parties ensuring appropriate follow-up action. Maintains relevant internal databases files; keeps track contractual agreements, systems contracts, etc. Researches retrieve present information variety internal external sources sources supply, vendors commodity, well obtaining specifications new products market research. Effectively timely liaises concerned parties, including various departments offices, stages procurement process ensure utmost client satisfaction. Member HQ Supply Team responsible procuring, planning, management various high-level events, meetings, functions well UN Examinations. Portfolio 30 Million worth Goods Services procured and/or managed related Contracts. Carried tasks effectively efficiently high praises great satisfaction external vendors internal clients known professional, diligent, dedicated customer service. Marketing Manager 09/2008 03/2010 Company Name – City State Spearheaded in-house Marketing Business Development team collaborating coordinating government agencies, sub-consultants, senior management, project managers, engineers, architects creating world-class Architectural, Engineering, Construction related Request Proposals (RFP), Request Qualifications (RFQ), Expression Interest (EOI). Collaborated senior sales, engineering, business development executives create best practices marketing initiatives media positioning vertical markets. Built brand awareness generated leads managing internal external marketing campaigns programs. Grew new business connections strategically networking industry experts. Provided support executive leaders provided detailed reports business strategies, cultivating partnerships clients. Coordinate project managers selection recommendation appropriate projects personnel included proposal, according Request Proposal (RFP) well preparing Cost Estimates Project Schedules. Help prepared comprehensive technical write-ups proposals. Proofread edit technical proposal text written project manager engineers proper grammar, spelling, comprehension, style. Also proofread edit existing project summaries resumes project personnel, supporting materials. Designed implemented ""RFP Database"" knowledge responses streamline RFP workflow business process. Actively participate improvement look feel EWF's proposal design. Track, measure, analyze win/loss rates RFP/RFI response sales. Maintain vendor relationships, budget, performance management. Have projects worth 8 Million total Established automated RFP management coordination system convenience accuracy developing proposals. Transformed corporate website social media platforms better engage customers promote sales, designed comprehensive qualifications package marketing materials extensive marketing campaign firm's transition period Improved product marketing objectives constructing communication initiatives branding strategies increase client outreach. Education Professional Certificate Social Media 10/2020 Coursera Facebook City Professional Certificate Public Relations And Organizational Communication 01/2017 National University Of Singapore City No Degree Ethics Procurement United Nations Training City Professional Certificate Project Management 05/2009 New Jersey Institute Of Technology City Bachelor Science Computer Science 05/2007 Salem University City Bachelor Arts Law 2004 University Of Distance Education City",PUBLIC-RELATIONS
"CONSULTANT Professional Overview Masters Social Work Performed medical social work services 10 years, multiple environments, providing patients families comprehensive psychosocial assessment, crisis counseling, grief counseling, end life counseling, assistance advance directives, code status, community referrals, related social service interventions Participated conflict negotiation, managed care operations ensuring appropriate cost effective patient care Received job training medical home health social worker Kaiser Permanente, South San Francisco, CA Cook County Hospital, Chicago, IL Self motivated, effective communicator, able work independently, team, able perform well fast pace, high pressured work atmosphere Professional Summary ___________________________________________________ Advised consulted Missouri hospitals patients, utilizing InterQual, Medicare, Medicaid/MediCal, Social Security guidelines assist reducing hospital's loss revenue 80%, well reducing patient's pocket cost 75% Grant writing experience, receiving funding, ranging $35,000 $1,000,000 services including pre-school family preservation reunification services Organized supervised activities 10 volunteers responsible mentoring 30 pregnant parenting teens Education Masters Social Work Community, Organization, Planning, Administration University Southern California － City State GPA: Tommy Trojan award merits School Social Work Community, Organization, Planning, Administration Tommy Trojan award merits School Social Work Bachelors Art Psychology Loyola Marymount University － City State Psychology CPR Instructor Certification Garfield Medical Center － City State Experience Consultant January 1998 Current Company Name － City State Provide temporary medical social work services states California, Illinois Missouri, hospitals, hospice agencies, home health agencies, adult day health care programs, psychiatric facilities Assist patients end life issues, advanced directives, placement needs Perform crisis counseling, psychosocial assessments, care plans Developed proposal funding, received contract Los Angeles County Superior Court, Probate Investigator, evaluating needs elderly dependent adults Utilized Medicare, MediCal Social Security guidelines assist discharge planning, DME orders, referrals community services. Medical Social Worker January 2010 Current Company Name － City State Provide medical social work services Kaiser Permanente home health hospitals. Complete comprehensive psychosocial assessment. Provide counseling functional losses, grief counseling, assistance end life issues. Educate patients advance directives, code status, community referrals. Document Clinical Documentation Systems familiar using Health Connect system. Medical Social Worker January 2006 January 2010 Company Name － City State Implement temporary medical social work services various environments, hospitals, hospice, adult day health care, home health psychiatric facilities. Provide patients families comprehensive psychosocial assessment, care plans, crisis counseling, grief counseling, end life counseling, assistance advance directives, code status, community referrals, related social service interventions, discharge planning, case management. Assess, initiate discharge planning providing psychosocial assessments, placements, counseling patients, acute rehabilitation units. Clinical Social Worker II January 2004 January 2006 Company Name － City State Initiated interventions identified risk patients families, admitted maternal child units, neonatal intensive care unit, pediatric unit, medical/surgical unit, icu, ccu emergency department. Assist patients crisis counseling, end life issues, reports local authorities, related social service interventions. Assisted health education department CPR re-certification hospital staff. Skills case management, counseling, CPR, discharge planning, Documentation, functional, health education, home health, hospice, Instructor, Assist patients, proposal, rehabilitation Memberships/Scholarly Societies American Heart Association California Board Behavioral Sciences National Association Social Workers YMCA Youth Coach",CONSULTANT
"DIGITAL MEDIA PRODUCER Summary Experienced innovative Digital Media Producer expertise video production, videographer, sound recordist, editor post-production artist. Able work autonomously collaborate team produce highest quality production standards. Passion constantly learning, developing sharing new video skills colleagues. Highlights Advanced Shooting Skills Experienced Video Cameras DSLRs Advanced Editing Skills using Adobe Premiere Pro Expertise Sound Recording Sound Mixing Ability Bring Stories Life Visuals Music Experienced Aerial Imaging Drone Pilot Experience Teaching Students Experience Directing On-camera Talent Able Work Multiple Projects Simultaneously Able Collaborate Team, Lead Project Able Create Animated Titles VFX Proficient Adobe Photoshop Illustrator Excellent Communication Writing Skills Experience Digital Media Producer 05/2010 Current Company Name City State Produced video audio content highest quality production standards promote clients' objectives, bring stories life, including content corporate applications, web sites, education, commercials, applications. Maintained awareness developing technologies best practices media production; interacted clients, providing excellent customer service. Maintained library digital assets. Teaching Assistant Computer Lab Technician 09/2009 05/2010 Company Name City State Assisting Professor Philip Palombo, served teaching assistant freshman class video production editing; Led discussions, screened relevant videos, hands-on assisted lab. Also served Computer Lab Tech time, troubleshooting problematic computers software use. Education Master Arts Digital Media Production/Communications 2010 Rhode Island College City State USA Completed Graduate Program Media Studies, concentration Digital Media Production/Art. This included video theory, video production, well animation video art classes. Animation Adobe After Effects 2010 Independent Study Mentor City State USA Private mentorship independent study animation Adobe After Effects Dennis Hlinsky Rhode Island School Design. Advanced Video Editing 2009 Apple NYC City State USA Week long training course Apple's Final Cut Pro 7 Editing Software taught concepts beyond basic editing, compositing, color correction, video compression. Continuing Education Video Production Technology 2008 Rule Boston Camera City State USA Regular attendant monthly Rule Boston Camera Learning Labs, staying abreast current video technology media production best practices since 2008. Accomplishments Served sound recordist DIT video series, ""Visions For Future"", Harvard University Law School. This profound series, featuring Professor Roberto Unger, acquired New York Times, permanent archive. A portion viewable here: https://www.youtube.com/watch?v=BP7GIoysuTs​ Produced video presentation ""Sixth Annual Catwalk Campground Dinner Fashion Show Fundraising Event"", major fundraising event The Autism Project, raising $200,000. Planned, shot, directed crew 4 on-camera talent, interviews special guests, including Miss Olivia Culpo, Miss Rhode Island USA, would crowned Miss Universe later year. Created message ""Autism Awareness"" education within entertainment. Supervised collaborated post-production team editing, color correction, special effects, music DVD authorship distribution. Received multiple awards, including ""Best DVD Autism Awareness 2012"". Initiated after-school Video Production Program middle school high school students Scituate, Rhode Island. Instructed students video production techniques including camera, lighting, sound mixing editing. Supported students' objectives assisting developing stories bringing screen. Additional Skills Drawing Storyboarding Explaining complex topics simple terms Problem Solving Troubleshooting Directing On-Camera Talent Sound Design, Recording, Remixing Sweetening Musical Scoring Video Format Conversions Codecs Communicating Others Writing, Spelling, Grammar, Punctuation Public Speaking Voice Overs Available International Travel",DIGITAL-MEDIA
"ACCOUNTANT Summary Self-motivated Accountant ​ offering strong work ethic determination complete tasks timely manner. Accurate detail-oriented extensive bookkeeping clerical knowledge. Skills Accounts receivable professional Skills Sales Software: Salesforce.com, TapScan Public Relations Software: Bacon's Mediasource, Factiva Desktop Publishing Software: Photoshop, Illustrator, HTML Experience 03/2010 Current Accountant Company Name － City State Executed accounts receivable reporting enhancements reconciliation procedures.Evaluated accounting requirements discovery meetings potential clientsReceived, recorded, banked cash, checks, vouchers well reconciled records bank transactions. 05/2007 03/2010 Customer Service Rep Company Name － City State Excelled exceeding daily credit card application goals.Worked team member performing cashier duties, product assistance cleaning.Guaranteed positive customer experiences resolved customer complaints.Processed issued money orders customers. 06/2005 04/2007 Store Manager Company Name － City State Created training manuals targeted resolving even difficult customer issues.Successfully managed activities [number] team members multiple locations.Monitored daily activities [number] customer support teams.Interviewed, hired trained new quality customer service representatives. Education Training 2009 Bachelor Science Accounting Kaplan University － City State US Accounting",ACCOUNTANT
"NC AIR GUARD HEALTH SERVICES MANAGER Career Overview A Highly Skilled Attentive individual seeking position provides opportunities professional growth development. Extremely motivated individual provide prompt, friendly, professional service times. Leadership Team Building Skill Highlights Logical Analytical Thinking Written Oral Communication Customer Service Oriented Problem Solving Motivated Self Starter Critical Creative Thinking Over 4 years Medical technician Background Technology Background Data Processing Functions QUALIFICATIONS Certified Computer Technician Extremely Customer Service Oriented Highly Reliable Technician Flexible work schedule Security Clearance Technology Background Certified Electronic Health Records Specialist Certified Medical Supply Technician Professional Experience March 2013 Current NC Air Guard Health Services Manager Salary $38,264.88. Performs directs patient management functions. Interprets communications, directives, publications. Coordinates release information functions. Prepares health record copies abstracts. Coordinates release information functions. Prepares, files, safe- guards, transfers, retires health records. Maintains patient locator suspense files. Prepares, codes, transmits clinical record cover sheets. Transcribes daily information onto charts. Transcribes physicians' orders, prepares requests diagnostic tests, consultations, referrals. Performs functions admit, discharge, transfer patients. Compiles information prepares reports, graphs, charts bed occupancy, staffing, dental health, medical care civilian sources, professional activities. Prepares interprets communications, directives, publications. Prepares patient-related correspondence special orders patient assignment, reassignment, aeromedical evacuation. Performs procedures network referrals. Provides claims assistance counseling beneficiaries. Performs manages resource management functions. Prepares financial statements subsistence stock records. Compiles information, subsistence accounting, prepares statistical reports. Performs market analysis business-case analysis. Coordinates Third Party Collection (TPC) activities prepares necessary reports. Assists manpower surveys developing manpower standards. Identifies manpower standard exceptions deviations. Screens medical records gather data medical audits. Analyzes workload cost data necessary validate manpower requirements develops adjustments projections support clinical mission changes. February 2013 August 2013 NC Air Guard Computer Technician 38,264.88. Performs client-level information technology support functions. Manages hardware software. Performs configuration, management, troubleshooting. Removes replaces components peripherals restore system operation. Installs configures software operating systems applications. Provides service end-users operation, restoration, configuration information systems. Reports security incidents executes corrective security procedures. Performs client-level voice network functions. Manages hardware software. Performs configuration, management include adds, moves, changes, troubleshooting. Plans, schedules, implements installation maintenance functions associated voice systems. Removes replaces telephone instruments. Reports security incidents executes corrective security procedures. Performs client-level Personal Wireless Communication Systems (PWCS) functions. Manages hardware, software, Controlled Cryptographic Items (CCI). Performs configuration management troubleshooting. Plans, schedules, implements installation maintenance functions associated PWCS. Removes replaces components peripherals restore system operation. Reports security incidents executes corrective security procedures. Reports spectrum interference incidents. Company Name June 2009 May 2012 HealthCare Supply Specialist 32,000. Operates supervises base medical equipment management office non-medical material support. Validates coordinates equipment requests. Monitors expense investment equipment fund programs. Ensures in-use equipment asset inventories accomplished necessary corrective actions documentation taken. Provides monitors non-medical supply equipment support. Inspects reviews evaluates medical materiel support. Conducts periodic internal inspections medical materiel compliance policies, procedures directives. Analyzes reports records takes necessary corrective action. Ensures effective support provided customers. Visits supported activities. Performs medical materiel functions. Establishes ensures timely efficient management excess materiel equipment. Receives inspects incoming supplies equipment. Applies special handling procedures controlled medical items, gases, precious metals, dangerous hazardous materials refrigerated frozen materials. Provides maintains medical kits sets. Delivers supplies equipment supported activities. Education University Mount Olive 2014 Bachelors Science Business Health Care Management Skills accounting, business-case, charts, hardware, configuration management, counseling, client, documentation, financial statements, graphs, information systems, information technology, market analysis, materials, office, Monitors, network, operating systems, peripherals, policies, publications, staffing, telephone, troubleshooting",HEALTHCARE
"BUSINESS DEVELOPMENT MANAGER Highlights ADDITIONAL SKILLS Fluent 4 European Languages: English, French, Italian Greek. Proficient Microsoft Mac platforms. Good knowledge Google docs, Quicken Tradeware's ordering, shipping transportation management system. Involved various functions fundraisers school's PTA. Chaired Ross School's successful Auction 2011 raising $250,000. Appointed 1st VP fundraising 2012. Also chaired school's wine auction 2010 annual fundraising party 2012. Highly organized, enthusiastic financially astute. Personable energetic. Experience Business Development Manager April 2007 Current Company Name － City State Founded language service assist individuals corporations foreign language requirements. Offer Italian French classes professionals children class room environment privately. Develop proprietary teaching training materials tailor made student group. Translation services (written simultaneous) Italian, French English. Check translation's technical terms terminology ensure accurate remaining consistent throughout translation revisions. Translation interpreting experience variety industries, including communications, bio-medical aviation. Reporting Managing Partner, accountable acquisition new business retention existing clients North America EMEA. Created planned business strategies budgets meet company's sales objectives increase business opportunities. Generated opportunities meetings key decision makers drive sales process forward. Initiated implemented sales strategies increase profitability key accounts. Provided leadership networking knowledge customers maintenance appropriate presence industry. Identified, developed evaluated marketing strategies, based knowledge company's objectives, market characteristics, cost markup factors. Used sales forecasting strategic planning ensure sale profitability products services. Analyzed business developments monitored market trends. Coordinated participated promotional activities trade shows, working developers, advertisers production managers, market products services. Sales Marketing Manager October 2006 March 2008 Company Name － City Responsible overall sales marketing policies reflect company's strategies objectives. Developed implemented sales marketing program corporate identity UK start-up company. Planed created company's marketing communication materials. Initiated executed sales plan objective growing company North American market. Researched strategies plans identified marketing opportunities, domestically internationally direct marketing new project development. Successfully implemented company's sales marketing plan, directly resulted new sister office opened US. VP Sales Marketing March 1994 July 2001 Company Name － City Reporting directly CEO co-ordinated directed company's sales marketing functions EMEA. Generated revenue sales term, excess $10m. Developed co-ordinated sales selling cycles methodologies. Directed oversaw company's marketing function identify develop new customers products services. Created managed sales marketing budgets include press, public relations, advertising community outreach. Supervised planning generation company's marketing communication materials preparation, issuance delivery sales materials, exhibits promotional programs. Directly managed critical new client accounts co-ordinated management accounts. Managed relationship partners (domestic international), vendors, distributors VARs. Responsible repositioning company creation execution aggressive marketing strategy, including new corporate identity branding attract external investment. Executive Assistant January 1991 December 1994 Company Name － City Reporting directly Chairman, responsible administrative support relating scheduling, expenses, meetings, travel, client relationship management. Assisted special projects cost control selling non-selling functions achieve optimal expenditure levels budgeting purposes. Reviewed ordering procedures formulation stricter guidelines quotes tenders. Analyzed Concession Agreements lead 2% increase overall Concession revenue. Reviewed analyzed store's direct indirect operating costs attribution various departments resulted relocation departments. Co-ordinated supervised implementation recommendations various audit reports external house auditors. Managed team ""floating staff"" assigned trouble shoot areas concern. Education MSc Trade Finance CITY UNIVERSITY BUSINESS SCHOOL － City UK CITY UNIVERSITY BUSINESS SCHOOL LONDON, UNITED KINGDOM MSc Shipping, Trade Finance, Dec 1990 BA French Italian THE UNIVERSITY OF HULL － City UK THE UNIVERSITY OF HULL HULL, UNITED KINGDOM BA (Honors) French Italian, July 1989 Accomplishments BA (Honors) French Italian, July 1989 Certifications PTA Skills Marketing, Sales, Budgets, Promotional, And Marketing, Sales And, Aviation, Class, Comprehensive Large Array Data Stewardship System, Excellent Multitasker, Simultaneous, Teaching, Training, Accounts And, Advertising, Branding, Community Outreach, From Sales, Its, Managed Sales, Of Sales, Public Relations, Increase, Administrative Support, Audit, Budgeting, Cost Control, Executive Assistant, For Selling, Ordering, Relationship Management, Scheduling, Selling And, Accountable For, Business Development, Clients, Forecasting, Implemented Sales, Key Accounts, Maintenance, Market Trends, Networking, Sale And, Sales Forecasting, Sales Objectives, Sales Strategies, Strategic Planning, The Sale, The Sales, Direct Marketing, Marketing Plan, Overall Sales, Project Development, Sales Plan, Energetic, Fundraising, Highly Organized, Mac, Quicken, San, Self Motivated, Storage Area Network, Very Organized, Finance, Shipping",BUSINESS-DEVELOPMENT
"BUSINESS MANAGER Experience Business Manager 07/2008 Current Company Name – City State Devise execute growth strategies entailing market penetration expansion, product development diversification,. new customer acquisition targeted marketing campaigns. Formulate administer policies procedures increase. profit margins decrease operations expenses. Manage guide 18 team members Achievements Analyzed sales reports streamlined expansive menu; eliminated unpopular/unprofitable items introduced healthier recipe options, generating $146000 annual revenue Launched expedited shipping option meal kits delivery service, boosting revenue 22% Renegotiated existing contracts terms strategic vendors, slashing food costs 11% Integrated new payroll system, trimming administrative outsourcing costs 24% Deployed inventory management software, avoiding overstocking minimizing food waste spoilage 81% Mandated employees undergo rigorous sanitation food safety training programs, maintained 10 straight years sanitary safety inspection score 100 Fort Worth Consumer Health Division Improved food quality freshness, sidestepping food wholesaler sourcing directly farmers producers, procuring 100 organic produce, non GMO ingredients antibiotics hormone free meats poultry. Manager 05/2002 06/2008 Company Name – City State Managed Steak Ale's #1 Texas location profit revenue generation ($3.53 million annually). Supervised staff. hiring, onboarding, training, retention initiatives, performance appreciation disciplinary action Achievements Added high margin menu items, offered daily specials, introduced new happy hour promotions coached servers upselling techniques, revenue generating measures achieved average check increase 9% Reevaluated labor cost, reduced waste theft, renegotiated lease terms, installed energy efficient equipment instructed staff multitask, cost cutting measures achieved 12% decrease overhead expenses Spearheaded customer loyalty program fostered retention generated 73% repeat business Committed elevate customer experience ensuring cheerful greetings, adequate staffing, order accuracy, prompt, courteous service solution based complaints resolution, location ranked first customer satisfaction metrics YOY Led 39 staff members, managerial competency resulted lowest employee turnover rate 2003 2008 Orchestrated implemented customer feedback report card, patron's comments steered improvements service speed, staff performance food quality Honored Manager Year Award; five consecutive years. Senior Tax Specialist 01/2015 04/2017 Company Name – City State Prepared filed 500 State Federal tax returns individuals, businesses, charities. Collaborated advised. taxpayer notice correspondence management, audit preparation representation. Trained mentored first year. tax associates Achievements Earned H&R Block Academy's highestever test scores, perfect 100 midterm 98 final Outpaced upsell goals 40%; ranked first districtwide attached product sales revenue Gained 98% client recommendation score 96% retention rate providing personalized clientcentric service Completed 1000+ hours IRS accredited training courses, accomplished third highest tax preparer seniority position within H&R Block Awarded numerous acknowledgments awards Reginal District Managers rapid ascension, extensive training, exceptional client care exceeding sales goals two years row Recipient prestigious Henry W. Bloch Excellence Client Service Award. Education Bachelor Science Business Management Saint Joseph University Business Management Magna Cum Laude Summary Analytical solutionsoriented manager 15 years experience business management astute understanding accounting, taxes, marketing, sales administrative procedures. Adept implementing executing operational strategies, addressing complex challenges leading team members continuous successes. Proficient managing profit loss statements, fostering financial health company maintaining holistic view operations also focusing granular details Languages English, Arabic, French, written spoken Highlights Microsoft Word, Excel (spreadsheets, pivot tables, formulas, formatting), PowerPoint, Access, Outlook Google Docs Google Data Analytics, Search Engine Optimization (SEO) Web Metrics Social media tools Hootsuite, Hashtagify TweetDeck Cloud Management Security Salesforce Customer Relationship Management QuickBooks, 14 CPE Credits: Mastering QuickBooks Skills administrative, Arabic, contracts, Customer Relationship Management, Client, customer satisfaction, delivery, energy efficient, English, food safety, French, hiring, inspection, inventory management, managerial, marketing, market, Access, Excel (spreadsheets, Outlook, PowerPoint, 98, Microsoft Word, payroll, pivot tables, policies, product development, profit, quality, QuickBooks, safety, sales, sales reports, Search Engine Optimization, servers, shipping, staffing, strategic, tax, tax preparer, tax returns, training programs, written",CHEF
"SOUS CHEF Summary I highly skilled Sous Chef I started Hilton Barbados commis 1 promoted Demi Chef de Partie, Chef de partie Senior Chef de Partie. I rank Sous Chef .I passion Culinary Arts believe team engagement I hard working pro active Sous Chef dependable I quality focused ,resourceful I seeking use skills talent add operation I ready qualified next challenge I keep date Culinary trends help improve dining experience guests I experience working fast pace kitchens producing results. Highlights Strong Management Skills Focused disciplined Focused cost control working within budget Supervisor year 2010,2011 Trainer year 2012 Team leader managing 65 chefs stewards Menu Writing costing Skills trainer Create opportunities increase revenue decrease Kitchen expenses Maximize productivity compromising guest satisfaction Past Chairman Blue Energy Committee Manage monthly budgets especially payroll Teaches sushi class Mentor conduct job skills checklist new hires Capable high volume production worked banquets 1800 Perfect attendance 2005,2006,2007,2009,2010,2011,2012,2013,2014 Nominated employee month 2 occasions Hilton Barbados Experience Sous Chef 10/2013 Current Company Name I opening chef closing chef. The hotel consists 350 rooms 3 restaurants. My goal add operation maintain standards sanitary environment. I ensure breakfast- 511covers two locations, lunch 113 Ala Carte 250 special buffets, beach bar 385 covers, dinner Buffets Specialty nights e.g. Pasta Night, Seafood Night, Beach Barbeque fine dining restaurant 80 banquets room service time done according Hilton standard either morning evening shift. I Expediting range ensure food sent guest according Hilton Standard. I skills trainer train new team members job skills check list. I prepare Temperature logs, fridge temperatures, HR Audit etc. Quality Assurance audit. I conduct daily briefings also refresher training team members. I write rosters approximately 65 chefs including casuals budget must kept payroll. I help facilitate property functions also assist menu writing. I costings menus written. I worked facilitated many banquet events numbers ranging 1800persons. I facilitate food Airline orders I responsible nominating employee month. I well rounded area Kitchen Department. I love hands assist team times creates team engagement. 09/2003 02/2005 Company Name Fairmont Royal Pavilion General cook nominated employee month 2003-2005 Responsible Breakfast ,lunch dinner A La Carte Service interacted guest Action stations 12/2002 09/2003 Company Name Perfect attendance. General Cook responsible breakfast lunch ,dinner room service A la Carte Assisting Buffets Education Certificate Management Techniques Senior Chefs 2011 University Birmingham Barbados Course done Barbados Hospitality Institute Certificate Counseling Skills Managers 2010 Enlightening Achievement CEO Particia Healy Barbados Certificate Baking Hot Breads 2010 Culinary Institute America City State United States America Certificate Asian Cuisine 2009 Culinary Institute America State United States America Certificate Soups, Stocks Sauces 2008 Culinary Instiute Of America State United States America Certificate Small Dishes Big Flavors Gardemanger 2007 Culinary Institute America State United States America Certificate Sushi 2007 Hilton Barbados Resort Barbados Beginners ,Intermediate advanced Sushi Chef John Amayo Venezuela Distinction Supervisory mangement 2005 Caribbean Training Institute Diploma -Supervisory Management Distinction Associate Applied Science Applied Science- Culinary Arts 2002 Barbados Hospitality Institute Barbados Associate Degree Applied Science- Culinary Arts High School Diploma 2000 Barbados Hospitality Institute Barbados Alexandra Secondary School Barbados Caribbean examination council 7 certificates grades 1 2 All General Art Grade 1 Food Nutrition Grade 1 Home management- Grade 1 Principles Business Grade 2 Office Procedures Grade 2 English language Grade 2 English Literature Grade 2 Personal Information Marital Status: Married (Uses Maiden Name) Date Birth: 15th September, 1983 Sex: Female Children: Nil Additional Information Scholarship Winner 2007-Caribbean Hotel Tourism Association Education Foundation, Caribbean Hotel Tourism Association Education Foundation-2008 Scholarship winner 2009-Caribbean Hotel Tourism Association Education Foundation Acting Junior Sous Chef months October November 2009 Scholarship winner 2010-Caribbean Hotel Tourism Association Education Foundation Skills Advanced Sushi skills Very Organized Creating Team Engagement Understanding Client Needs Controlling Bottom Line Can multi task well",CHEF
"OPERATIONS RESEARCH ANALYST Summary Personable project manager successful building strong professional relationships. Manages large complex projects maintaining high team morale energy. More eight years progressive management experience repeated success developing project initiatives, directing project plans achieving performance targets. Highlights Organized Unsurpassed work ethic Results-oriented Detail-oriented Process improvement Management information systems Work flow planning Software/hardware support experience Accomplishments Initiation design equipment testing program leading Memorandum Understanding Department Homeland Security National Urban Security Technology Laboratory New York Police Department. Recipient numerous awards team individual performance. Completed government training certification program Test Evaluation Manager Level II. Developed working relationships many State local responder agencies. Experience Operations Research Analyst 01/2010 Current Company Name City State Initiated managed program test incoming radiation detection equipment New York, New Jersey Connecticut. Since 2009, project tested 25 million dollars worth equipment 10,000 units. Activities included process procedure development, instrumenting maintaining test facilities managing scheduling testing team. Coordination activities New York Police Department (NYPD) Counter Terrorism Bureau, state local first responder organizations New York City Metropolitan Area Brookhaven National Laboratory. Information Technology Specialist 03/2003 01/2010 Company Name City State Data Collection Test Manager Department Homeland Security NYPD collaborative acquisition program roadway deployed radiation detector prototype. Planned executed initial data collection effort support acquisition project. Effort involved coordination NYPD, regional toll authorities, National Laboratories. Developed data collection plan, budget schedule. Managed test team staff, provided oversight acquired prototype final prototype testing program, including test planning, coordination, scheduling budgeting. Provided technical support program team development Request Information proposal reviews. Training deployed technical expert analysis radiation spectra. Provided expert radiological assistance first responder community short turn around time. The radiation equipment supported program provides spectral signatures radioactive materials. Addressed incident calls evaluated spectral signatures potential national security threats. Appointed Data Collection Lead Advanced Spectroscopic Portal test campaign New York Container Terminal. A responsibility required coordination Federal managers, local officials law enforcement. Major responsibilities included training oversight screening team. S&T Countermeasures Test Beds Collaborative Website Manager Information Technology Field Coordinator. Performed technology installation, integration data analysis radiation detection data operational setting. Coordinated technology users DHS headquarters, National Laboratories, State Local Representatives provide services reports via main collaborative website. Information Technology Specialist 08/1999 03/2003 Company Name City State Designed data structures developed systems science related database applications. Assistant Protecting Human Subject Program Manager. This assignment included coordination Department's Human Subjects Working Group including organization/planning meetings site reviews well reviewing editing applications published materials. Education BS Management Information Systems May 2005 New York University City State GPA: Magna Cum Laude GPA: 3.922 Inducted Alpha Sigma Lambda Honor Society Dean's List: Fall 2001, Spring 2002 Coursework Included: Statistical Methods, Economics, Database Design, System Analysis Design, Business Organization Management, Management Information Systems, Object Oriented Analysis, Interactive Design, IT Networking Skills Project Management, Information Design, Relationship Building, Information Technology, Procedure Development, Scheduling, Website Design, MS Office Suite, Training Development, Quality Processes, Event Planning, Work Breakdown Structures",INFORMATION-TECHNOLOGY
"GRADUATE ENGINEER Summary Intellectually curious resourceful *Great interpersonal skills ability communicate effectively levels within organization Experience 03/2014 Current Graduate Engineer Company Name － City State Developed conceptual plans two intersections near Jersey Shore University Medical Center, based traffic data, geometric constraints, roadway design standards. Employed knowledge Microstation, Inroads, Excel, VBA efficiently complete miscellaneous tasks, including producing reports, creating visual displays, generating automated text descriptions. Applied vehicle turning software (AutoTurn) analyze intersection design geometric layout various projects. Member highway design team I-295 Direct Connection Contract 3 project; developed grading complex pavement widening sections, revised vertical horizontal alignments meet NJDOT standards, modeled highway sections using CAD (Microstation) design software (Inroads), generated plan cross sections. Coordinated quantity effort across multiple disciplines (Highway, Electrical, Drainage, Utilities) I-295 Direct Connection Contract 3; used in-house Excel VBA program collect organize quantity data, devised additional VBA macros optimize initial setup printing quantity calculation sheets. Designed horizontal vertical alignments, superelevation constraints, guide rail I-280 Ramp 2P bridge deck replacement project. Worked multiple roadway resurfacing maintenance projects; identified critical as-built information present plans, developed ADA compliant grading geometric layout pedestrian facilities. 07/2012 08/2012 Summer Aviation Intern Company Name － City State Assisted Port Authority's Manager Structural Integrity. Presented summaries engineering reports PA technical non-technical staff. Compiled organized Safety Priority Repair data numerous inspection reports. Inspected bridge components alongside members Port Authority's Engineering Division. Created details repair longitudinal cracking along roadway, remediation cracked catch basin, well cost estimates. Gathered information tenant employees relocated; generated cubicle plan new tenant building. Education Present Master Science Civil Engineering New Jersey Institute Technology － City State Civil Engineering October 2013 Bachelor Science Civil Engineering Rutgers University － City State Civil Engineering 3.7/4.0 Achieved passing score FE/EIT Exam *Relevant Courses: Intro Transportation, Transportation Planning, Transportation Capstone Interests Programming, Reading, Creative Writing, Rock Climbing Languages Fluent Spanish. Skills ADA, CAD, CSS, design software, EIT, Excel VBA, HTML, inspection, layout, macros, Excel, Powerpoint, Word, Microstation, producing, Python, Safety, Fluent Spanish, Transportation, Utilities, VBA, visual displays Additional Information Interests: Programming, Reading, Creative Writing, Rock Climbing",AVIATION
"AVIATION MECHANIC Highlights Technical Proficiencies MS Office (Excel, Outlook, PowerPoint, Word) Accomplishments Quality-focused manager experience driving maintenance programs, projects, operations keep fleets fixed rotor-wing aircraft top performance. Recognized technical, administrative, leadership, communication skills; highly adept motivating directing teams meet production schedules goals fast-tempo environments shifting priorities requirements. Current SECRET security clearance Experience August 2010 Current Company Name City State Aviation Mechanic Orchestrate aircraft maintenance activity across 12 work centers, supervising 200+ technicians testing, troubleshooting, upkeep aircraft engine subsystems fixed rotor-wing models. Direct organizational-level intermediate-level maintenance programs; implement policies, improve processes, provide technical supervision management control programs impacting aircraft maintenance activities. Drive production quality control administrative audits; collect, analyze, interpret test data provide senior leadership crucial guidance improving operational efficiency performance. Key Contributions: Established schedules, organized workloads, led multi-functional team meet aggressive production timelines. − Completed 2,200 maintenance actions keep seven H-60R/S helicopters, three P-8A, two E-2D aircraft peak airworthiness operational readiness. Supervised aspects maintenance including calibration, repair, replacement damaged unserviceable parts, components, assemblies. − Overcame lack available resources manufacturing parts in-house, ensuring compliance stringent specifications, tolerances, quality standards. Steered development logistics plans documentation implementing sustaining P-8A logistics programs. − Conducted comprehensive evaluation maintenance concept tasks, logistics resources, current policies processes. − Isolated supportability depot issues impacting P-8A program, devised sound solutions, alternatives, recommendations achieving program objectives. Skillfully performed scheduled unscheduled preventative maintenance across variety aircraft models; led troubleshooting, removal, repair, modification, calibration, assembly, quality assurance mechanical electrical systems, subsystems, airframes, power plants, engines, hydraulics, avionics, associated support equipment (SE). Coordinated technicians multiple shops drive work sequencing, scheduling, priority changes; adapted procedures resources resolve problems arising equipment failures, material delays, labor shortages. Trained employees inspected finished work ensure adherence quality standards; documented maintenance activity submitted reports schedule. Key Contributions: Demonstrated exceptional skill diagnosing, isolating, correcting technical problems, executing repairs replacements quickly minimize aircraft downtime. Interpreted utilized maintenance instruction manuals, blueprints, schematics, technical publications conjunction variety test equipment including mechanical rpm test sets, engine, propeller, turbine Vibration Analysis Test Set (VATS). Provided accountability budgets, materials, inventories, documentation; ensured internal controls place complied ensure transparency. − Enforced foreign object damage (FOD), hazardous waste, tool control programs. Drew upon strong training performance evaluation skills; coached, mentored, guided junior mechanics earn critical qualifications meet performance standards. Education 2014 Embry-Riddle Aeronautical University Bachelor Science Technical Management Occupational Safety Health Bachelor Science, Technical Management Occupational Safety Health 2014 Embry-Riddle Aeronautical University, World Wide Campus Coastline Community College City State US Associate Science Aviation Technology Healthy Technology Associate Science, Aviation Technology Healthy Technology Coastline Community College, Fountain Valley, California Military Experience August 2010 August 2010 Company Name United States Navy, Oak Harbor WA Aviation Maintenance Production Manager, 8/2010 Present Orchestrate aircraft maintenance activity across 12 work centers, supervising 200+ technicians testing, troubleshooting, upkeep aircraft engine subsystems fixed rotor-wing models. Direct organizational-level intermediate-level maintenance programs; implement policies, improve processes, provide technical supervision management control programs impacting aircraft maintenance activities. Drive production quality control administrative audits; collect, analyze, interpret test data provide senior leadership crucial guidance improving operational efficiency performance. Key Contributions: Established schedules, organized workloads,and led multi-functional team meet aggressive production timelines. − Completed 2,200 maintenance actions keep seven H-60R/S helicopters, three P-8A, two E-2D aircraft peak airworthiness operational readiness. Supervised aspects maintenance including calibration, repair, replacement damaged unserviceable parts, components, assemblies. − Overcame lack available resources manufacturing parts in-house, ensuring compliance stringent specifications, tolerances, quality standards. Steered development logistics plans documentation implementing sustaining P-8A logistics programs. − Conducted comprehensive evaluation maintenance concept tasks, logistics resources, current policies processes. − Isolated supportability depot issues impacting P-8A program, devised sound solutions, alternatives, recommendations achieving program objectives. United States Navy, Various locations Aviation Mechanic, 6/1994 8/2010 Skillfully performed scheduled unscheduled preventative maintenance across variety aircraft models; led troubleshooting, removal, repair, modification, calibration, assembly, quality assurance mechanical electrical systems, subsystems, airframes, power plants, engines, hydraulics, avionics, associated support equipment (SE). Coordinated technicians multiple shops drive work sequencing, scheduling, priority changes; adapted procedures resources resolve problems arising equipment failures, material delays, labor shortages. Trained employees inspected finished work ensure adherence quality standards; documented maintenance activity submitted reports schedule. Key Contributions: Demonstrated exceptional skill diagnosing, isolating, correcting technical problems, executing repairs replacements quickly minimize aircraft downtime. Interpreted utilized maintenance instruction manuals, blueprints, schematics, technical publications conjunction variety test equipment including mechanical rpm test sets, engine, propeller, turbine Vibration Analysis Test Set (VATS). Provided accountability budgets, materials, inventories, documentation; ensured internal controls place complied ensure transparency. − Enforced foreign object damage (FOD), hazardous waste, tool control programs. Drew upon strong training performance evaluation skills; coached, mentored, guided junior mechanics earn critical qualifications meet performance standards. Certifications OSHA 30-Hour General Industry Safety Standards Certificate Skills Aviation, Calibration, Documentation, Maintenance, Accountability For, Assembly, Avionics, Blueprints, Budgets, Electrical Systems, Engines, Hazardous Waste, Hydraulics, Internal Controls, Quality Assurance, Scheduling, Schematics, Sequencing, Technical Publications, Training, Turbine, Aircraft Maintenance, Audits, Aviation Maintenance, General Aviation, Logistics, Quality Control, Solutions, Testing, Excel, Ms Office, Operations, Osha 30, Outlook, Powerpoint, Security, Word, Associate",AVIATION
"SALES Summary Enthusiastic, outgoing Customer Service Associate proficient building positive relationships new existing customers offering superior customer service. Skilled establishing rapport clients. Self-motivated exceptional communication computer capabilities. Highlights Exceptional communication skills Upselling techniques Quick learner Merchandising Credit card processing Stocking Strategic sales knowledge Skilled problem solver Proficient cash management Cash handling accuracy Banking financial services background Organized Detail-oriented Excellent multi-tasker Display design Flexible schedule Proficient MS Office Experience Company Name City State Sales 10/2014 09/2015 Greeted customers entering store ascertain customer wanted needed. Described product customers accurately explained details care merchandise. Politely assisted customers person via telephone. Answered product questions up-to-date knowledge sales store promotions. Bagged, boxed gift-wrapped sold merchandise per customer's request. Provided ongoing guest service, including giving fashion advice. Maintained cleanliness presentation stock room production floor. Built long-term customer relationships advised customers purchases promotions. Routinely answered customer questions regarding merchandise pricing. Asked open-ended questions assess customer needs. Designed displays make store experience interactive, engaging reassuring. Learned, referenced applied product knowledge information. Replenished supplies, bags materials cash wrap. Folded arranged garments attractive displays. Recommended alternative items product stock. Company Name City State Laborer/ Housekeeping 09/2013 06/2014 Properly labeled diluted cleaning solutions. Supervised cleaning, maintenance care building grounds. Thoroughly scrubbed cleaned bathroom fixtures partitions. Washed spot-cleaned files, desktops, office glass, partitions, doors walls. Spot cleaned furniture carpet. Cleaned building floors sweeping, mopping, scrubbing vacuuming. Promoted building security locking doors checking electrical appliances safety hazards. Set up, arranged removed decorations, tables, chairs, ladders scaffolding prepare facilities large events. Scrubbed, top-coated, buffed varnished hard floors. Worked 2015. Company Name City State Cashier 11/2011 05/2012 Answered several calls per day addressing customer inquiries, solving problems providing new product information. Greeted customers entering store ascertain customer wanted needed. Politely assisted customers person via telephone. Provided elevated customer experience generate loyal clientèle. Answered product questions up-to-date knowledge sales store promotions. Company Name City State Cashier/ Food Preperation/ Tanning 01/2011 07/2011 Answered questions regarding store merchandise. Greeted customers ascertained customers' needs. Stocked shelves supplies organized displays. Baked, roasted, broiled, steamed meats, fish, vegetables, foods Trained kitchen staff proper use equipment, food handling, portion sizing. Ensured freshness food ingredients checking quality, keeping track old new items, rotating stock Inspected cleaned food preparation areas ensure safe sanitary food-handling practices Prepared daily food items, cooked simple foods beverages Executed customer transactions, including money, checks charge accounts. Counted cash drawers. Company Name City State Technician 06/2010 09/2010 Cared animals pre-surgery. Performed routine diagnostic tests. Helped euthanize sick injured animals appropriate. Cared animals routine emergency situations. Weighed helped preform exams animals recorded information files. Help Vet duty surgeries. Prepared billing treatment. Company Name City State Substitute Secretary Substitute Teachers aide 08/2009 Current Promoted good behavior using positive reinforcement method. Helped distribute employee notices mail around office. Screened visitors directed correct employee office. Answered quickly redirected several calls per day. Answered managed incoming outgoing calls recording accurate messages. Maintained clean reception area, including lounge associated areas. Helped children needed direct supervision times. Company Name City State Teller 12/2006 02/2009 Organized, stocked maintained teller window area. Organized removed online banking files longer use. Executed customer transactions, including deposits, withdrawals, money orders checks. Rapidly efficiently prepared customer ATM cash change orders. Coordinated daily cash reconciliation high-volume location. Maintained balancing record high rate accuracy. Handled various accounting transactions. Company Name City State Customer Service 04/2006 12/2006 Office Cleaned grocery shelves, storage area work areas kept floors free spills, water hazardous debris. Refilled rotated items shelves maintain well-stocked inventory. Directly oversaw overnight store operations, including issuing staff assignments creating production lists. Verified deliveries invoices completed shortage overage reports. Developed knowledge products sales items answer shoppers' questions. Maintained up-to-date knowledge product service changes. Solved unresolved customer issues. Strong leader customer support staff. Supervised invoice processing, purchase orders, expense reports, credit memos payment transactions. Created daily weekly cash reports accounting management. Monitored payments due clients promptly contacted clients past due payments. Executed customer transactions, including deposits, withdrawals, money orders checks. Coordinated daily cash reconciliation high-volume location. Handled various accounting transactions. Company Name City State Housekeeping 05/2012 Current Cleaned rooms satisfaction clients. Safely operated equipment vacuum cleaners, floor buffers carpet machines. Cleaned maintained bathrooms showers swept mopped floors. Traveled work sites timely manner. Dusted furniture, walls, machines equipment. Dusted mopped hard surfaces. Gathered emptied trash recycling bins. Polished furniture metal fixtures. Managed quality communication, customer support product representation client. Worked strict deadlines responded service requests emergency call-outs. Education High School Diploma 2006 Oak Hill High School City State GPA: Top 10% class Graduated Honors member National Honor Society treasurer FCCLA Top 10% class Graduated Honors Member National Honor Society Treasurer FCCLA Skills cash management, communication skills, computer literate,customer service",SALES
"PROJECT ACCOUNTANT Career Focus Dedicated focused professional excels prioritizing, completing multiple tasks simultaneously following achieve project goals. Seeking role increased responsibility authority. Highlights Project coordination Forward-thinking mindset Microsoft Office proficiency Business writing Results-oriented Self-directed Strong interpersonal skills Organized detail-oriented Professional Experience PROJECT ACCOUNTANT February 2003 Current Company Name City State Currently on-site Project Accountant Gulfport High School renovation CM project direct owner purchase. Proficient AS400, SAP JD Edwards accounting systems Microsoft applications well Construction Imaging software invoice coding Bluebeam Previously managed preparation, distribution tracking subcontracts, purchase orders, service agreements, change orders, insurance bonds multiple projects include Hard Rock New Guest Tower Addition, Island View Casino Renovation, MDA Neighborhood Home Repair Program, MSU Science Technology Center, Ohr O'Keefe Museums Art, Air Cargo Facility Sea Breeze Condominiums. Assisted multiple Project Managers, Project Engineers Superintendents correspondence, files electronic filing systems, cost coding, RFI's, submittals, submittal log set up, contracts pay applications collection, electronic filing storage close information specific projects including O&M's, warranty information as-builts. Currently responsible Construction Management accounting activities including preparation submission trade contractors AIA pay apps owner billings. Also responsible collection, filing, electronic storage bid packages, contracts, change orders, construction change directives, trade contractor owner applications payment. ASSISTANT TO VICE PRESIDENT April 1996 February 1999 Company Name City State Developed implemented procedure manual subcontractors included RFI's, Submittals, Change Order Proposals also developed companion manual Project Management. Successfully coordinated produced project overview presentation Mirage monthly executive meeting. Assisted development maintenance database track contracts change orders excess $700 million. OWNER May 1994 January 1996 Company Name City State Acquired maintained necessary licenses, permits insurances operate perform construction work. Managed insurance, premiums, claims annual audits. Scheduled equipment, ordered materials, verified, coded paid vendor invoices prepared AIA requisitions owner billings. Successfully completed MS Law Business Management Exam MS Contractor's Certificate Responsibility TKG Contractors. ASSISTANT PROJECT MANAGER September 1992 April 1994 Company Name City State Maintained property management lease administration phased, 24-acre business park known Hampton Business Center located Capitol Heights, MD negotiated contracts new construction, site development maintenance. Prepared budgets 300,000 square feet warehouse space 10 20 year lease options included property taxes, insurance detailed electrical/HVAC maintenance program GSA/Smithsonian. Researched prepared responses Tenant Requests Proposal. Scheduled coordinated special events trade shows actively market property. PROJECT MANAGER September 1989 July 1992 Company Name City State Responsible interior tenant build various projects include design phase utility providers, city engineers trade contractors determine correct loads depending tenant's needs. Monitored coordinated daily construction activities immediately addressed outstanding issues maintain strict schedule deadlines. Tenant build included kitchen areas restaurants, Xerox service center, various GSA facilities among others. PROJECT COORDINATOR January 1985 September 1989 Company Name City State Designed, implemented maintained company reference manual project detailed construction progress related scheduling tenants lease negotiations. Managed interior build Northern Virginia projects include pre-construction evaluation overall coordination trades punch list. Secured various permits Certificates Occupancy base buildings tenant work. Worked closely general contractors, subcontractors code inspectors coordinate work activities ensure budgets adhered projects completed time. Projects Included Battlefield Business Park, Manassas VA, Windsor Plaza, Chantilly VA, Monroe Business Center, Herndon VA, Enterprise Center, Chantilly VA. EXECUTIVE ASSISTANT January 1983 January 1985 Company Name City State Provided clerical support, researched claims, prepared meeting minutes performed necessary duties directed. Provided clerical support, issued purchase orders maintained certified payroll working job site CIA Headquarters (Langley, VA) CIA powerhouse modifications project. Provided clerical support, operated blue print machine, packaged logged submittals working site construction Army Ammunitions Plant (Bay St.Louis, MS). Education USM GRAPHIC DESIGN, REAL ESTATE NVCC-ARCHITECTURAL DRAFTING Skills Accounting, Accounting Systems, AIA, AS400, Billings, Bluebeam,Bonds, Budgets, Business Management, Clerical, Construction Management, Contracts, Special Events, Filing, Imaging, Insurance, JD Edwards, Microsoft, Office, Negotiations, Payroll, Coding, Project Management, Property Management, Proposals, RFI, SAP, Scheduling, Taxes, Trade Shows,",ACCOUNTANT
"ENGINEERING ASSISTANT Career Focus My full name Kailie Marie Mahea'lani Graciidis. I ambitious 20 year old also part-time student Bellevue College. I desire work ocean one day also manage online company, yet choose right major(s) towards goals. Summary Skills Ability make decisions solve problems Ability work team structure Attention detail Balanced Computer proficient Dependable Determined Educated Fast learner Flexible Friendly Hardworking Honest Issue resolution Interpersonal skills Kind Outgoing Quick feet hands Reliable Strong verbal communication Time management Very organized energetic Computer proficient Experience 06/2012 06/2013 Engineering assistant Company Name － City State At Stanbury Electrical Engineering, built repaired chargers forklifts. Every two weeks, new shipments came new old chargers repair put together next shipment came in. Below details position Stanbury Electrical Engineering. Typed organized binders stating everything know chargers meetings potential buyers. Patiently carefully put ""stickers"" together sticker process. Stickers"" meaning logo chargers. Then, I lined stickers completed gently put charger itself. Rendered technical drawings electrical systems specifications exceeded company standards. Monitored manufacture electrical devices operations ensure compliance safety protocols. Wrote protocols, qualification documents, test plans test reports quality assurance purposes. Continually improved methods procedures processes, measurement, documenting work techniques. 08/2013 11/2013 Receptionist Company Name － City State Receptionist – Took calls, wrote appointments etc. Cleaned – Floors, glass cases, windows, machinery, vacuumed. Organized makeup/hair display. Test-dummy spa-related activities (Facials/nails) 06/2014 10/2014 Receptionist Company Name － City State Took calls, wrote appointments etc. Cleaned Floors, glass cases, windows, machinery, vacuumed. Organized makeup/hair display. Test-dummy spa-related activities (Facials/nails) BigFoot Java (24 hours I took role normal Barista (4am-10am, 10am-4pm, 4pm-10pm), well Graveyard Barista (10pm-4am). Pulled doubles, triples, accidental 24 hour shift. Made high-quality beverages also served Bigfoot merch/food/gum/ cigarettes. Quickly efficiently rang sales Neatly stocked organized merchandise -that included window display. Greeted talked every customer, made sure happy end visit. Tried best remember customers drink, whenever big line, I able drink ready time made window. Counted supplies store every day beginning shift ensure nothing missing miscounted. Took Costco orders delivered food/drink supplies. Covered emergency-shifts someone unable make stand day. Trained new Baristas needed. 01/2015 06/2015 Company Name I daytime nanny date night nanny. Still, works schedule need emergency nanny, I'll them. Started either 7am 10am, ended either 7pm later date night. They two little boys. Ryan (age 2) Nathan (age 5) On way work Kelly, would drop Nathan pre-school. I would watch/care Ryan 11:30, I got ready get car go pick big brother school Bellevue way. When got back picking Nathan, I would feed lunch. Made dinner. Made sure good hygiene. They allowed much screen time (television online games, etc.) mostly critical thinking activities reading writing art. Played active games, took parks Seattle, North Bend, Bellevue, Issaquah. Put boys sleep night. Watched house fed cat went long vacations. Cleaned house every visit. Education Coursework 2014 High School Diploma Mount Si High School － City State Bellevue College Eastgate Bellevue, WA Current Freshman Skills art, Attention detail, Interpersonal skills, critical thinking, Dependable, Electrical Engineering, electrical systems, forklifts, Java, logo, machinery, meetings, windows, window, works, next, pick, processes, protocols, quality, quality assurance, Quick, Fast learner, reading, safety, sales, television, Time management",ENGINEERING
"DIRECTOR, FINANCE Executive Profile Visionary leader able drive culture excellence throughout organization, focused consistently exceeding expectations innovation, collaboration, teamwork. Demonstrated ability thrive within fluid business environments including fast-paced, high-growth periods, well cost-containment cost-cutting cycles. Ambitious Director creates strategic alliances organization leaders effectively align support key business initiatives. Ability build retains high performance teams hiring, developing motivating skilled professionals. Skill Highlights Corporate Consolidations Complex Change Management Financial Planning Analysis Mergers Acquisitions Project Management System Integration Business Process Re-engineering Strategic Operational Planning Achievements Project Management: Successfully launched 200 projects Finance FY14 FY15 respectively Implemented Finance PMO manage project lifecycle, capital budget $45M Drove operational efficiencies Stock Administration decreasing processing time 70% Delivered $13M enterprise solution transacting, managing reporting Treasury areas Cash Operations, Investments Foreign Exchange Currency Option Management Acquisition Integration: Designed, developed implemented change management strategies included tools processes capable scaling across large, complex acquisitions Drove Change Management strategies Tandberg Starent Networks acquisitions Launched integration principles integrating newly acquired companies Corporate Controller's Office:? Pioneered strategy Web 2.0/Collaboration technologies, improving collaboration across global Finance teams creation tools MyCloseSpace, Process Central ?? Guided highly skilled team support transition 60,000 employees Ariba Procurement tool Oracle iProcurement tool, resulting 95% training adoption rate Professional Experience Director, Finance January 2010 Current Company Name City State Manage high performing global team 48 professionals deliver system projects Finance, Treasury Operations, Stock, Payroll, O2C, R2R, P2P, Tax, Technical Accounting Streamlined capital planning process implemented CFO reports account $45M capital expenditures Delivered 215 projects Finance FY15 Developed directed strategy realigning organization support projects globally Initiated complete training curriculum staff resulting high retainment Senior Manager, Acquisition Integration January 2008 January 2010 Company Name City State Defined implemented Governance model integrations Formulation project methodology, structure, tools enabled non-project managers manage integrations Creation cross-functional team responsible defining developing repeatable communications process large scale acquisitions Led Employee Enablement work-stream, responsible organizational alignment, on-boarding acquired employees, migration sites Developed executed processes streamlined acquisition announcement communications internal external audiences Provided leadership guidance Project Management Office ensure people, process, system changes managed according project methodology Senior Manager, Finance January 2003 January 2008 Company Name City State Directed aspects Change Management, Program/Project Management, Chief Staff activities Global Corporate Controllers Office partnering executives ensure strategic alignment Managed team 33 employees Defined implemented legal entity strategy Finance Led implemented change management strategy led successful adoption Finance Accounting Shared Services outsourcing model Managed budget excess $4M Key contributor Expense Management Leadership Team reduced Cisco\'s operating expenses excess $250M Provided thought leadership streamlined processes creating tools templates enable project teams move quickly seamlessly large complex projects Implemented first curriculum based training global Corporate Controllers Office Centralized Sourcing Contracting across Cisco providing strategy, governance, leadership project management Spend Management Organization Program Manager, Finance January 2001 January 2003 Company Name City State Implemented marketing solutions U.S. Public Sector sales team Developed strategic partnerships third party application vendors enable end-to-end solutions Created materials enhance Cisco\'s penetration public sector market, including print collateral, CDs, Web sites, seminars, trade shows, events annual budget $1M Responsible forthe launch IP telephony marketing campaign, generating $12M revenue Developed implemented channel partner training IP Video Surveillance program, generating $15M revenue Successfully implemented internal tools US-wide capture new program revenue Manager, Finance January 1998 January 2001 Company Name City State Managed Operations team 5 employees Drove operational excellence launching tools scale business volumes, support sales teams Provided direction leadership project managers implementing new existing systems Responsible roll automated sales reporting tool 150 users Increased efficiency POS claiming process 50% Managed 2-Tier distributor relationships relation POS ($4B sales out) inventory, well day-to-day operations Implemented daily POS reporting greater visibility, including executive level reporting Led integration acquired sales teams Cisco Senior Financial Analyst, Finance January 1996 January 1998 Company Name City State Responsible consolidations, managing division budgets, business partnering Oversaw Asia/Pacific P&L consolidations Developed managed monthly quarterly performance packages Partnered country controllers budgeting forecasting Automated expense-tracking forecasting Oversaw annual planning, outlooks, quarterly financial results Internet Mail Group Managed annual budgets excess $13M. Competitive Pricing Analyst, Finance January 1993 January 1996 Company Name City State Cost Schedule Analyst January 1990 January 1992 Company Name City State Education Certified Project Manager Project Management 2014 Stanford University City State USA Bachelor Science Business Administration/Finance San Jose State University Business Administration/Finance Skills P&L Management, Project Management, Communications, Leadership, Finance Operations, Tax, P2P, O2C, Compensation Services, Financial analysis, acquisition integration, budgeting, Change Management, forecasting, Process re-engineering",FINANCE
"SALES REPRESENTATIVE Summary Food service worker fast food, retail customer service experience. Trained food safety handling. Also Sales Representative Skills. Highlights Reliable punctual Reliable team worker Cash handling Comfortable standing long time periods Math language skills Conversant Spanish Restaurant management Excellent multi-tasker fast learner self-motivated able work fast-paced environment able count daily bank deposit able stay busy focused job Experience Sales Representative Sep 2015 Sep 2015 Company Name － City State Keep records purchases, sales, requisitions. Select correct products assist customers making product selections, based customers' needs, product specifications, applicable regulations. Collaborate colleagues exchange information, selling strategies marketing information. Demonstrate explain operation use products. Inform customers estimated delivery schedules, service contracts, warranties, information pertaining purchased products. Attend sales trade meetings, read related publications order obtain information market conditions, business trends, industry developments. Complete expense reports, sales reports, paperwork. Complete product development training required. Swing Manager Aug 2012 Sep 2015 Company Name － City State Made sure Crew Members designated breaks. Close Open store timely manner. Run shift full responsibility comes charge. Verify prepared food meets requirements quality quantity. Up-sold additional menu items, beverages desserts increase restaurant profits. Recorded customer orders repeated back clear, understandable manner. Operated large-volume cooking equipment grills, deep-fat fryers griddles. Properly portioned packaged take-out foods customers. Clean food preparation areas, cooking surfaces, utensils. Maintain sanitation, health, safety standards work areas. Monitor compliance health fire regulations regarding food preparation serving, building maintenance lodging dining facilities. Read food order slips receive verbal instructions food required patron, prepare cook food according instructions. Investigate resolve complaints regarding food quality, service, accommodations. Take food drink orders receive payment customers. Schedule receive food beverage deliveries, checking delivery contents verify product quality quantity. Clean, stock, restock workstations display cases. Perform food preparation service tasks cooking, clearing tables, serving food drinks necessary. Serve orders customers windows, counters, tables. Count money make bank deposits. Investigate resolve complaints regarding food quality, service, accommodations. Store food designated containers storage areas prevent spoilage. Take record temperature food food storage areas refrigerators freezers. Remove trash clean kitchen garbage containers. Inform supervisors equipment working properly food supplies getting low, order needed items. Operate cash register, handle money, give correct change. Prepare serve variety beverages coffee, tea, soft drinks. Assembler Apr 2015 Jun 2015 Company Name － City State Be able lift least 30lbs. Occasionally work little supervision. Be fast efficient attaching parts. Inspect, operate, test completed products verify functioning, machine capabilities, conformance customer specifications. Rework, repair, replace damaged parts assemblies. Read interpret assembly blueprints specifications manuals plan assembly building operations. Shovel, sweep, otherwise clean work areas. Maintain stocks parts. Lubricate moving parts. Disassemble defective equipment repairs made, using hand tools. Adjust working parts, fan belts, contacts, springs, using hand tools gauges. Crew Sep 2014 Nov 2014 Company Name － City State Train workers food preparation, service, sanitation, safety procedures. Take food drink orders receive payment customers. Compile balance cash receipts end day shift. Clean, stock, restock workstations display cases. Perform various financial activities cash handling, deposit preparation. Wash, cut, prepare foods designated cooking. Supervise participate kitchen dining area cleaning activities. Estimate ingredients supplies required prepare recipe. Check identification customers verify age requirements purchase alcohol. Resolve customer complaints regarding food service. Clean bars, work areas, tables. Present bills accept payments. Education High School Diploma Jun 2014 Saint James High School － City State United States Maintained B honor roll. 3.0 GPA Involved Music Music Projects school. Member Latina's Club Languages Bilingual, speaks fluent Spanish Skills Cash handling, cash register, cooking, resolving customer complaints, delivery, expense reports, fast, hand tools, inspecting, marketing, market meetings, money, repairs, safety, selling, sales, sales reports, fluent Spanish, supervision.",SALES
"SALES Summary OFFICE CUSTOMER SERVICE EXPERIENCED Reliable Dynamic Responsible Strong Problem Solving Skills Organized Summary Of Qualifications Dedicated self-motivated individual offering great background office environment, hands-on experience quality customer service. Able produce results client employer expectation. Excellent communication, organization time management skills. Strong multi-tasking abilities, needing little supervision. Work well independently contributing member team. Proficient Microsoft Office Suite Internet. Enthusiastic Personal Assistant fast learner deliver results quickly.Energetic, motivated assistant highly organized skilled balancing needs clients personal professional capacities.Accurate, assertive adaptable Personal Assistant effectively multi-task challenging situations meet critical deadlines.Outstanding Personal Assistant driven provide excellent support busy business professionals little guidance. Expert Excel functions multi-tasking. Highlights Database Facsimile Filing Inventory Materials Mail Money Office machines Photocopiers Pricing sales Scanners Telephones voice mail. Experience Sales Mar 2015 Current Company Name － City State Collected customer feedback made process changes exceed customer satisfaction goals. Made reasonable procedure exceptions accommodate unusual customer requests. Provided accurate appropriate information response customer inquiries. Addressed customer service inquiries timely accurate fashion. Maintained up-to-date records times. Worked upper management ensure appropriate changes made improve customer satisfaction. Provided cross training 3 staff members. Recommended helped customers select merchandise based needs. Exchanged returned merchandise customers quickly efficiently. Confirmed appropriate changes made resolve customers' problems. Extended customer subscriptions, offering discounts promotions ensure high customer retention rates. Informed customers sales promotions friendly engaging manner. Processed 14 customer sales per day. Trained new employees company customer service policies service level standards. Sales Consultant Jan 2014 Mar 2015 Company Name － City State Communicate customers, employees, individuals answer questions, receive distribute money, address complaints. Ensure customer satisfaction receive numerous compliments customer service daily. Stock clean supplies, Inform customers sales pricing along information regarding products. Close register. Stand feet long periods time. Answered customers' questions addressed problems complaints person via phone. Opened closed store, included counting cash drawers making bank deposits. Helped customers select products best fit personal needs. Educated customers product service offerings. Kept showroom clean maintained neat, orderly product displays. Built customer confidence actively listening concerns giving appropriate feedback. Completed floor replenishment guarantee size availability promote customer satisfaction. Communicated information customers product quality, value style. Balanced needs multiple customers simultaneously fast-paced retail environment. Built maintained effective relationships peers upper management. Attended team meetings month voice concerns offer constructive feedback others. Team Member Jan 2013 Jan 2014 Company Name － City State Communicate customers, employees, individuals answer questions, take orders, address complaints. Handle large amounts cash throughout day. Ensure customer satisfaction receive numerous compliments customer service daily. Do prep work stock supplies. Sanitize keep cleanliness order. Close register, dining area. Sweep, mop stock next shift. Stand feet long amount time. Office Clerk Jan 2012 Jan 2013 Company Name － City State Communicate customers, employees, individuals answer questions, disseminate explain information, take orders, address complaints. Answer telephones, direct calls, take messages. Compile, copy, sort, file records office activities, business transactions, activities. Handled incoming outgoing correspondence, including mail, email faxes. Operate office machines, photocopiers scanners, facsimile machines, voice mail systems, personal computers. Compute, record proofread data information, records. Maintain update filing, inventory, mailing, database systems, either manually using compute. Open, sort, route incoming mail, prepare outgoing mail. Review files, records, documents obtain information respond requests. Deliver messages run errands. Inventory andother materials, supplies, services. Screened telephone calls inquiries directed appropriate. Devised maintained office systems efficiently deal paper flow. Created expense reports using Microsoft Excel spreadsheets. Typed documents, updated websites compiled information meetings. Conducted extensive online phone research. Education High School Diploma 2014 Gateway High School － City State Languages Fluent Spanish Report writing Skills Business correspondence, Excellent communication, customer satisfaction, Customer satisfaction, customer service, Customer service, Database, email, expense reports, fast, faxes, Facsimile, Filing, Inventory, listening, mailing, Materials, meetings, Microsoft Excel, Mail, Money, office, neat, next, Office machines, Photocopiers, Pricing, quality, Report writing, research, retail, sales, Scanners, Fluent Spanish, spreadsheets, take messages, team player, telephone, Telephones, phone, phone etiquette, typing speed, voice mail, websites",SALES
"TEACHER Summary Kind compassionate Elementary Middle School Teacher dedicated creating atmosphere stimulating encouraging students. Experience 02/2016 Current Teacher Company Name － City State 5th Grade STEM; K, 1st, 2nd, 3rd Grade Horizon Science; Library Grades Pre-K Observed assessed student performance kept thorough records progress. Implemented variety teaching methods discussions demonstrations. Utilized technology lessons (e.g.SMARTboard), create interactive learning experiences target visual learners. Set communicated ground rules classroom based respect personal responsibility. Kept student motivated, focused excited learn utilizing hands-on activities relate real-world experiences. Scheduled held parent-teacher conferences keep parents up-to-date children's academic performance. Established positive relationships students, parents, fellow teachers school administrators. Collaborated staff members plan schedule lessons promoting learning student engagement. Created lesson plans accordance Common Core Science Scope Sequence Standards. Differentiated instruction according student ability skill level. Established clear objectives lessons, units projects. Created hands activities students gain better understanding lesson teaching point. Provided small group instruction individuals need extra support. Orchestrated Open Access Library every Tuesday school. Maintained library library duties. Created ordered books school library classroom teachers school budget. 09/2013 06/2016 Teacher Company Name － City State 2nd, 4th(Science), 5th(Science, Math ELA), 6th(Math), 7th(Math ELA), 8th (Math) Implemented taught lessons based Common Core State Standards ELA, Math, Social Studies, Science. Established clear objectives lessons, units projects. Encouraged students persevere challenging tasks. Used positive reinforcement method redirect poor behavior. Provided one one assistance students needed extra support. Worked fellow employees lesson strategies, fund raisers, school assemblies. Employed effective reading lessons using five pillars reading: vocabulary, comprehension, phonemic awareness, fluency, phonics. Implemented effective classroom management strategies. Provided small group instruction individuals need extra support. Successful keeping communication parents/guardians, keeping friendly manner, open questions concerns. Improved students' reading levels guided reading groups whole group instruction. Worked fellow teachers discuss lesson strategies would benefit students. Reflected teaching practice improve teaching techniques continue become better educator. Accepted coaching fellow teachers administrators immediately incorporated feedback. Used children's literature teach reinforce reading, writing, grammar phonics. Differentiated instruction according student ability skill level. Taught students exercise problem solving methodology techniques tests. Served various committees projects including Veteran's Day, Thanksgiving Food Drive, Volleyball Club. Education Training January 2013 BACHELOR OF ARTS College Staten Island － State MASTER OF SCIENCE SPECIAL EDUCATION Touro College － City State SPECIAL EDUCATION Certifications New York State Teaching Certificate General Differentiated instruction specialist Special Childhood Education (1-6) Organizational development knowledge Students Disabilities Test Passed Licensed Pending Curriculum development Lesson planning expertise Flexible adaptive Skills academic, budget, coaching, conferences, Curriculum development, educator, instruction, Lesson planning, lesson plans, Math, Access, Organizational development, problem solving, progress, reading, teacher, Teaching",TEACHER
"SOCIAL MEDIA AGENT Summary College prepared student three years front line customer service experience, excellent communication skills, strong work ethic. Looking opportunities Corporate America develop career professional training, coaching, mentoring opportunities available. Teachable quick learn taking new roles responsibilities flexible schedule. *Detail Deadline Oriented *Critical Thinking *Superior Writing Skills Highlights Microsoft Office Suite *Avaya Phone System *Very accurate rapid keyboarder *Sprout Social Media Management Experience 10/2015 Current Social Media Agent Company Name － City State Trained work directly MetroPCS HQ Build social media posts, advertising promotions across social media platforms Engage customer service via Facebook, Facebook Latino, Twitter Instagram Monitor online public relations continuously send 'Hot Topics' create new content online Sponsorship coordinator Escalate customer concerns directly MetroPCS markets nationwide. 01/2014 01/2015 Customer Appreciation Team Agent Company Name － City State Retention department Metro PCS Cell Phone Company Inbound outbound calls Answered customer service calls, escalated/supervisor calls Floor walker call center environment assist training agents Worked upper management ensure appropriate changes made improve customer satisfaction. Made reasonable procedure exceptions accommodate unusual customer requests. 01/2013 01/2014 Floor Associate Company Name － City State Executed store initiative related sales, service, customer experience. Met exceed assigned customer experience reputation productivity targets. Resolved escalated customer service issues. Responsible display maintenance, shelf maintenance, store housekeeping. 01/2011 01/2012 Front Desk Customer Service Company Name － City State Face-to-face customer service General office duties Inbound outbound calls Customer account relations Customer enrollments sales Accurately efficiently completed sales transactions. Education 2015 Richland College 2014 Winfreee Academy Charter School 2011 Berkner High School Languages Bilingual: Spoken written form English Spanish Skills advertising, Avaya, call center, Cashier, content, customer satisfaction, customer service, English, General office duties, Microsoft Office Suite, Phone System, public relations, sales, social media platforms, Spanish, supervisor, Phone, written",FITNESS
"PUBLIC RELATIONS DIRECTOR Summary Talented PR professional 11 years' expertise developing executing aspects public outreach campaigns increase media exposure support strategic marketing initiatives. Proven creative talent demonstrated strength media production, messaging, communications dissemination techniques methods. Deep understanding media relations; accomplished track record securing live television on-site press coverage. Highlights Publicity communications Vendor client relations Media relations Integrated campaigns Project oversight Advertising Writing editing Strategic messaging Special event coordination Email marketing Crisis communication Journalistic interviews Experience Public Relations Director 01/2016 Current Company Name － City State Assistant Director Public Relations 01/2010 01/2016 Company Name － City State Directed college's media relations activities, including production dissemination press releases, media advisories, public service announcements. Enhanced relationships media realize increased cooperation better press coverage. Managed editorial content, design, distribution college's official e-newsletters. Conducted media training college spokesperson college personnel needed. Leveraged technical resources design create e-marketing campaign deliverables BRCC Foundation. Transformed internal external communication implementing e-marketing strategies. Wrote edited articles, web content, advertising copy, publications internal external audiences. Proactively sought favorable press coverage opportunities. Developed managed Institutional Advancement budget $350,000 2 consecutive years. Spearheaded college's commencement exercises 5 years. Coordinated variety press conferences including articulation agreements, groundbreaking ceremonies, ribbon cuttings, special announcements. Created 15 public relations campaigns annually garnering approximately $250k earned media. Researched, negotiated, implemented, tracked advertising public relations activities. Spearheaded executed PR campaigns campus events activities, greatly increased participation. Protected BRCC branded image effectively managing internal external communications materials; revised outdated graphics standards manual, directed staff proper use. Media Specialist 02/2006 01/2010 Company Name － City State Developed news releases, media kits collateral material. Built effective relationships media, including writing press releases making phone calls generate publicity. Oversaw content production advertisements, social media, online PR. Edited distributed press releases pitches local national media outlets securing positive coverage. Developed talking points press conferences events. Created content college's annual report. Wrote articles web. Gathered, edited, wrote articles college printed newspaper Good News, wrote web articles Secured earned media placement local publications The Advocate, The Business Report, Healthcare Journal. Worked collaboration ad agency implement annual marketing campaigns. Coordinated campus-wide photo shoots. Served photographer campus events. Assisted preparing departmental budget. Initiated bid process projects, prepared requisitions, ensured vendor payment. Coordinator Institutional Advancement 11/2004 02/2006 Company Name － City State Worked coordinator 3 individual departments: public relations, institutional advancement, external resources. Created, distributed, analyzed student media survey determine best use advertising expenditures. Assisted arranging special events campus. Conducted focus groups students, faculty, staff access effectiveness public relations team. Coordinated Foundation board meetings (data compilation, agenda preparation, parking arrangements, invitations/catering, etc). Wrote edited press releases public service announcements promote campus events. Served various campus committees (annual fundraising event, commencement, student recognition, etc.). Wrote edited stories Daily E-News, electronic newsletter distributed faculty staff daily. Served backup-photographer various campus events. Marketing Analyst 09/2003 11/2004 Company Name － City State Developed managed company's first formal employee communications system distribute company news critical information. Wrote newsletter marketing copy presentation materials special projects. Edited distributed press releases pitches local national media outlets. Created tracking system marketing; analyzed collected information delivered monthly presentation regarding results. Represented company various community events. Designed printed material (brochures, pamphlets, newsletters, etc.). Assisted design company website, logo, tagline. Maintained updated company's mailing list. Designed media surveys internal external audiences. Assisted coordination company functions events (luncheons, seminars, annual fundraiser, etc.) Producer/Associate Producer 10/2000 02/2004 Company Name － City State Booked scheduled hundreds guests including legislatures, business industry CEO's, non-profit organizations, etc. Managed production staff 6. Wrote edited show content, approved copy, handled breaking news stories. Rapidly promoted weekend associate producer weekend producer. Determined newsworthy items coverage. Assigned tasks morning reporters. Education Master Arts Mass Communication May 2003 Southern University － City State Public Relations Bachelor Arts Mass Communication December 2001 Southern University － City State Broadcast Journalism Professional Affiliations Public Relations Society America- 2009 present Public Relations Association Louisiana- 2009 present National Council Marketing Public Relations 2006 present National Association Black Journalists- 2014 present Awards Outstanding Professional Staff Award, 2016 Outstanding Staff Achievement Award, 2013 Skills Microsoft Office Suite: Word, Excel, Publisher, PowerPoint Constant Contact: Email marketing tool OU Campus: Web content management Meltwater News: Media tracking distribution TVEyes: Broadcast monitoring Community Service Capital Area ReEntry Coalition: Email Marketing, Press Releases, Media Relations, 2015 Media 101 Workshop non-profits: Served panelist, April 2016​ Community Grant Writing Workshop: Conducted media workshop, 2016",PUBLIC-RELATIONS
"8TH GRADE LANGUAGE ARTS TEACHER Summary Teacher excellent communication skills. Organized driven innate ability stay task. Uses effective efficient methods teaching focusing individual needs student. Seeking position challenging fulfilling. Highlights Lesson planning expertise Academic performance evaluations IEP familiarity 504 familiarity Behavioral disorders knowledge Certified Student Teacher Trainer Tutoring experience MS Office proficient Standardized testing Google Drive familiarity Accomplishments Achieved high growth 2013-2014 school year End Grade Assessment Reading. Chosen assessment creator North Learning Community Charlotte Mecklenburg Schools, based high growth 2013-2014 End Grade assessment scores. Helped 75% students reach Individual Education Program goals. Chaperoned 8th grade trip The Outer Banks 120 students. Education 2013 Teaching Middle Grades Language Arts University North Carolina Charlotte － City State U.S. 2011 Bachelor Arts English University North Carolina Charlotte － City State U.S. English Major Journalism/Sociology Minor Teaching Experience 04/2013 Current 8th Grade Language Arts Teacher Company Name － City State Attend professional development, communications parents, assessments students, staff meetings. Teach high level Talent Development Students English 1 level course work. Lead 8th grade ELA Professional Learning Community Establish maintain positive relationships students, parents, colleagues Teach students academically struggling need small classroom setting successful development. 10/2013 05/2016 6th/8th Grade Language Arts Tutor Company Name － City State Provided students academically enriched opportunity addresses core skills mastery level performance. Helped bridge academic gap documented school assessments. Enhanced student skill overall academic success Ridge Road. Professional Leadership 10/2015 Current Advisor Company Name － City State Create outlet social transitional aid Ridge Road's 8th Grade ladies, heading high school. Cover common issues young ladies face daily as; health, fitness, daily troubles, social media, self advocacy, public speaking, studies. Award participants awards, scholarships, gifts community sponsors. 08/2015 Current Company Name － City State Help improve lines communication promote free exchange ideas facilitate educational process school buildings. Address issues common concern building, including limited discipline, scheduling, money collection, health safety, professional employees administrative duties. Submit quarterly report meetings recommendations staff building. 08/2015 Current Teacher Leader Company Name － City State Facilitate involvement school community development School Improvement Plan Encourage, support create opportunities involvement parents community Contribute design School Improvement Plan Monitor effectiveness School Improvement Plan Use data driving force create programmatic instructional change Facilitate communication within Professional Learning Community 08/2015 Current Advisor Company Name － City State Work Student Leaders carry phase civic education enhance leadership skills Serve resource person, leader members Student Council Build develop Student Council Members Leadership skills areas communication, goal setting, team building, time management, group dynamics, diversity, problem solving, project planning Help mold attitudes character Student Leaders Professional Development. 06/2015 Current Teacher Leader Company Name － City State Coordinate improvement instruction school based data. Serve advisory capacity principal/director support development implementation School Improvement Plan. Reflect, assess, plan schools data usage effectiveness focus student leadership achievement. Professional Development 04/2014 12/2014 CTI Fellow Company Name － City State Enrolled participated one CTI's eight multidisciplinary seminars (Visual Storytelling Young Adult Children's Literature). Spent summer reading researching related curriculum units develop students. Created curriculum unit generate learning beyond classroom. Published curriculum unit CTI Yale National Initiative websites (Freedom Schools: Exploring Racism, Tolerance, Prejudice. 03/2016 RCA Educator Trainee Company Name － City State Learned ways increase student engagement, ensure academic rigor, create climate culture leads success Observed master teachers action Engaged dynamic workshops Discovered implement ""Three Pillars RCA"" school 05/2014 08/2014 Servant Leader Intern Company Name － City State Attended National Freedom School Training Tennessee interns around country in-town training Freedom School Partners Set-up, maintain breakdown classroom space Served energetic Harambee' leaders day local program operation Delivered Integrated Reading Curriculum class ten students 6 weeks summer months, *according standards developed Children's Defense Fund Served leader afternoon activities special events; chaperone field trips Maintained health safety standards accurate records relating attendance first aid Collaborated program staff establish maintain positive, supportive structured environment *children entrusted care. Skills AP Style, MLA Style, CANVAS, goal setting, health safety standards, instruction, team building, lesson plans, meeting leader, Microsoft Office, Windows Operating Systems, problem solving, project planning, public speaking, Reading, researching, safety, scheduling, seminars, structured, Teaching, time management, websites, workshops",ARTS
"INTERN Highlights Microsoft Office Stata programs Experience Intern June 2014 August 2014 Company Name City Assisted lawyers cases paperwork legal documents. Transcribed court notes minutes,. managed schedules. Attended local courts lawyers evaluate legal proceedings. Hoet, Pelaez, Castillo Linares Law Firm. Intern May 2013 August 2013 City Organized documentation legal filings procedures lawyers cases. Collaborated with. several associates going local courts following assigned cases. May 2015 August 2015 Company Name City State Performed deli servings, event organization, inventory control, new staff training. Accomplishments Active member Latin American Association Boston University (LatAm) 2015-Present Basic Training Israeli Army Sept 2013-Dec 2013 Leadership Camp Israel Aug 2012 Models United Nations 2013 Community Service Experiences 2012-2013. Education Economics Political Science 2014 Present Boston University GPA: GPA: 3.3 Economics Political Science GPA: 3.3 High School Diploma July 2013 Colegio Moral Luces City Venezuela GPA: GPA: 16.18/20 GPA: 16.18/20 Languages Spanish (Native), English (fluent) Hebrew (basic) Interests Piano playing Sports: High School's varsity team player captain soccer team. FRATELSA sport club player Mathematics Olympics: Represented school National Math Olympics 5 years Additional Information Music: Piano playing Sports: High School's varsity team player captain soccer team. FRATELSA sport club player Mathematics Olympics: Represented school National Math Olympics 5 years Skills basic) Computer Skills, documentation, staff training, English, Hebrew, inventory control, Law, legal, legal documents, notes, Microsoft Office, Spanish, Stata",CHEF
"LOAN ASSISTANT/COMMERCIAL CONSTRUCTION REAL ESTATE/SMALL BUSINESS LOANS Summary To obtain position Banking/Lending field emphasis customer service I provide added value company clients time seeking challenges gain knowledge experience career. 22+ years experience customer service 13 years experience Commercial Real Estate lending 7 years experience working distressed/workout loans 2 years SBA loan experience Motivated self-starter strong organization, communication customer service skills Highlights Microsoft (Windows, Excel, Word, Outlook), Alchemy (loan file database), M Files (loan file program), Fidelity Ability grow adapt fast paced environment Excellent verbal written communication skills Strong leadership organizational skills Effective time management multi task capabilities Experience 04/2012 Current Loan Assistant/Commercial Construction Real Estate/Small Business Loans Company Name － City State Primary point contact customer throughout loan closing process. Prepare proposal letter checklist Borrowers approved new loan. Collect manage necessary due diligence. Order appraisals, environmental phase I reports related loan. Work closely Documentation Disbursement teams. Review loan documents prepare closing package Borrower. Work closely title companies title engagement, requests, review, closings. Manage operations procedures process payoffs, releases, tax payments, title liens, etc. Input, manage, track update ticklers pipeline. Loan file management tracking loan file documentation. Process Adverse Action files denied/withdrawn paperwork pipeline. Process Material Change Forms loan extensions and/or downgrades. 04/2009 04/2012 Loan Assistant/Loan Workout Portfolio Company Name － City State Maintenance, security sale real estate properties obtained foreclosure. Managing expenses/invoices OREO properties. Loan File management. Payoffs, releases, ticklers, due diligence, taxes, title, tracking loan file documentation. Workout activities including limited to, Foreclosure, Deed Lieu Short Sales. Work directly attorney's throughout foreclosure process. Process loan payments. 05/2008 04/2009 Assistant Vice President/Senior Lending Assistant Special Credits Company Name － City State Work directly FDIC resolve distressed commercial real estate loans. Workout activities involving collateral collection, repossession, sale OREO property liquidation. Order necessary reports condition title preparation Pre-Litigation Analysis. Preparation Pre-Litigation Referral Analysis. Preparation asset management cases associated documentation. 03/2004 05/2008 Assistant Vice President/Commercial Real Estate Lending Assistant Company Name － City State Served primary relationship contact commercial real estate loan customers. Assist loan proposal preparation. Complete due diligence approved commercial real estate loans. Work directly auditors (internal external) quarterly in-house annual audits. Monitor commercial real estate loans ensure compliance contract terms conditions Assist oversee preparation Loan Documents Worked directly assist loan officers special projects assigned. 05/2003 03/2004 Commercial Real Estate Administrative Assistant Company Name － City State Customer service liaison Loan Officers customers. Preparation loan documentation including closing funding loan proceeds. Calculation loan amounts set new loan worksheets. Loan Payments quoted loan payoffs, received processed incoming loan payments. Set loan files including ticklers. Loan File management. 06/1998 03/2003 Store/Area Manager Company Name － City State Customer Service Developed, implemented managed programs achieve retail objectives regarding sales, revenue, expenses, inventory control customer service. Trained, supervised, motivated evaluated staff 6-10 employees. Facilitated individual goal setting conducted performance evaluations. 11/1994 06/1998 Store Manager Company Name － City State Developed, implemented managed programs achieve retail objectives regarding sales, revenue, expenses, inventory control customer service. Directed recruitment retention staff. Trained, supervised, motivated evaluated staff 6-10 employees. Facilitated individual goal setting conducted performance evaluations. Coached sales teams ensure sales quotas achieved. Education 2011 Certificate successful completion Nursing Assistant program (NUR158) Anatomy/Physiology Psychology Paradise Valley Community College － City State Anatomy/Physiology Psychology 2000 Certificate Fashion Display Coordination Business, Accounting Marketing Saddleback Community College － City State Business, Accounting Marketing 1988 Diploma Laguna Hills High School － City State 2007 Successful completion Financial Analyst Tax Analysis preparation course Skills asset management, attorney, closing, Excellent customer service, Customer Service, data entry, database, Documentation, due diligence, Fashion, fast, File management, Financial Analyst, Forms, goal setting, inventory control, leadership, Litigation, loan documentation, Managing, Excel, Outlook, Windows, Word, Nursing, organizational skills, proposal, proposal preparation, real estate, recruitment, retail, Sales, Tax, taxes, time management, written communication skills",CONSTRUCTION
"CONSULTANT Skills Financial aptitude In-depth knowledge sourcing vendors medical supplies Specifically purchasing sale medical supplies Critical thinking proficiency sound decision making abilities time sensitive situations Cultural awareness sensitivity Extensive experience Microsoft Office; Word, Excel, Access Confident public speaker Relationship team building skills emphasizes conflict resolution Experience Consultant Jun 2016 Company Name － City State Created annual goals, objectives budget made recommendations reduce costs. Specifically scheduling booking various auctioning events Reduced overall costs via sponsorship's Implemented standards methods measure effectiveness agency activities Sourced implemented new performance appraisal process. Assistant Manager HIPAA Privacy Security Officer Jun 2014 Jun 2016 Company Name － City State Facilitated organization-wide change electronic health record systems. Analyzed summited monthly reports accounting manager- goal demonstrate policies procedures appropriated practiced Performed end day accounting balancing: Specifically accounts receivable for; products services purchase internally, documentation co-payments received –. Averaged $12K-$20K daily balances Conducted thorough HIPAA risk assessments: I dentified weaknesses within current record systems-ranging insurance information confidential patient information Successfully developed new organizational policies practices better protect patient information needed Planning Assistant Nov 2012 Feb 2013 Company Name － City State Created analytical framework identifying developing financial growth opportunities Kmart Kohls- I worked projects simultaneously, resulted successful restructuring organization, increased sales resulting overall revenue growth new job opportunities Managed customer service department American market Customers ranged family owned local markets national accounts. Education Training Bachelor Arts Arts History 2012 University Illinois Chicago － City State USA Graduated Summa Cum Laude 3.99 GPA Master Science Health Administration 2015 University Washington Seattle － City State USA",CONSULTANT
"MECHANICAL DESIGN ENGINEERING INTERN Summary To secure full time Combustion Engineer position applying strong fundamentals application, research, development areas Combustion Fluids Thermal Sciences allied Mechanical Engineering related functions Highlights AutoCAD Mechanical, Pro/Engineer (Pro/E), MATLAB, PTC Creo, Revit, Autodesk Inventor, GD&T, Solidworks, Microstation, ANSYS Mechanical Microsoft Office (Word, Excel, PowerPoint, Project) Tools Experience Mechanical Design Engineering Intern 05/2014 08/2014 Company Name City State Familiarized utilized ASME Engineering Design, Drafting Documentation Standards Provided support engineering team developing conceptual layout drawings performed various engineering studies obtain simplest efficient engineering solution Pressure Vessel design piping design specification Developed drawings, schematics P&ID's using AutoCAD Mechanical Microstation according ANSI Document Control Management System electronic well hard copy documents Coordinated organizing, scanning, retrieval distribution engineering documents Project Managers. Manufacturing Engineering Intern 08/2012 05/2013 Company Name City State Designed successfully operated Compact Inserts Drying Machine Researched past techniques used drying inserts identify flaws consolidated ideas team three people eliminate theses flaws Designed pneumatic cylinder lift cabinet door using Direction Control Valve Modelled aesthetically good looking cabinet head using Pro/Engineer (Pro/E) Calculated required heat transfer rates air flow rates appropriate selection SILVENT air nozzle KANTHAL air heater Increased production rate 16.67% reduced cycle time 1 minute floor area 61.87% Reduced overall power consumption thereby increasing profit Rs. 426,336 per annum. Mechanical Engineering Intern 06/2011 07/2011 Company Name State Opportunity learn Fixed Rotary Wing Aircraft Engines thermodynamics Exposed different kinds turbo machines e.g. Gas Turbines, application concepts fluid mechanics heat transfer working The training also involved know-how Avionics Accessories MRO (Manufacture, Maintenance, Repair Overhaul) Activities Hands-on experience Lathe, Drill, Mill CNC Machine. 08/2014 12/2014 Company Name Sponsored New York State Energy Research Development Authority (NYSERDA) part advance innovative energy solutions Reviewed existing literature different pyrolysis models used characterize biomass Performed heating experiments using DSC-TGA study pyrolysis BioBlock Using TGA, calculated kinetic parameters like activation energy rate constant obtained mass v/s temperature derivative mass loss v/s temperature curves Determined heat pyrolysis specific heat using heat flow v/s temperature derivative heat flow v/s temperature curve obtained DSC Finally, created decomposition model based experimental results Solving Non-Linear Euler Equation Gas Dynamics using CFD tools, November 2014 ­ December 2014 Solution Euler equation Gas Dynamics obtained using First Order Lax Friedrich Scheme, Runge ­ Kutta Fourth Order ­ TVD Scheme Lax Wendroff Method Fundamental properties schemes compared discussed detail Solution obtained numerical method presented along conclusion 3 methods accurate Numerical solution Prandtl-Glauert equation inviscid, non-heat conducting perfect gas free flow, September 2014 ­ October 2014 In project, Wave Equation solved using two different numerical methods, namely Successive Over- Relaxation Alternating Direction Grid generation discussed detail results obtained using analytical well numerical methods compared FBG Sensors Oil/Gas Permanent Downhole Measurement Applications, January 2014 ­ May 2014 Analyzed FBG Sensors used Permanent Downhole Measurement Applications Studied sensing mechanism FBG Sensors Summarized the/ findings form report power point presentation Closed-Ended Oscillating Heat Pipe, October 2011 Presented seminar Closed-Ended Oscillating Heat Pipe part coursework Discussed detail basic concepts, principle operation, advantages, limitations unique applications non-conventional heat pipe. Education Master Science Mechanical Engineering December 2014 SUNY, University Buffalo GPA: GPA: 3.4/4.0 Mechanical Engineering GPA: 3.4/4.0 Bachelor Engineering Mechanical Engineering May 2013 University Pune GPA: GPA: 3.6/4.0 Mechanical Engineering GPA: 3.6/4.0 Academic Combustion, Heat Transfer, Fluid Mechanics, Computational Fluid Dynamics, Applied Thermodynamics, Turbomachines, Combustion Laser Diagnostics, Industrial Fluid Power, Metallurgy, Machine Design, Mechanical System Design, Advance Material Science Material Science Corrosion Publications Student Member: Society Automotive Engineers, May 2010 ­ May 2013 Presented paper 'Alternate Fuels IC Engine' PVG College Engineering, Pune 2011 Presented paper 'Removal Toxic Metals Wastewater Activated Carbon Agro-Industrial By- Product' MMM College Engineering, Pune 2011 Skills Academic, ANSYS, AutoCAD, basic, CNC, Direction, Documentation, Drafting, DSC, Engineer, Laser, Lathe, layout, MATLAB, Mechanical, Excel, Microsoft Office, PowerPoint, power point, Word, Microstation, Mill, Oil, organizing, profit, Research, scanning, schematics, Scheme, Solidworks, specification, System Design, unique",ENGINEERING
"SUSHI CHEF Experience Sushi Chef 05/2018 04/2019 Company Name – City State Working SnowFox sushi inside King Soopers. Chef responsibilities include making rolls morning rest day, prepping roll ingredients afternoon next days morning shift, putting away order arrives. Evening Cook/Breakfast Cook 04/2016 01/2017 Company Name – City State Worked The Winslow evening cook three nights week two mornings week working morning cook. Cooper R. Snook head supervisor kitchen I thoroughly enjoy working taught lot I know now. Cook 07/2014 12/2015 Company Name – City State This job I thoroughly enjoyed learned lot individual I captured work ethic. My beginning duties included limited delivery orders. I excelled venture end date I held title Assistant Manager. Cook 05/2014 07/2014 Company Name – City State A beginner job high school I enjoyed glad I opportunity work here. It face paced job challenged many aspects food industry. Health safety food important factors tasks hand. Learning applying health department codes challenge, I feel I gained knowledge different avenues business. Receptionist 08/2012 05/2014 Company Name – City State I awarded opportunity employed Poudre High School first job. I assistant receptionist front office. I benefited position many ways. I learned interact diverse group individuals. My duties included assisting parents, students, staff outside visitors information direction needed. I benefited position many ways, however important learning professional pressure. Work History Sushi Chef 05/2018 04/2019 Company Name – City State Working SnowFox sushi inside King Soopers. Chef responsibilities include making rolls morning rest day, prepping roll ingredients afternoon next days morning shift, putting away order arrives. Evening Cook/Breakfast Cook 04/2016 01/2017 Company Name – City State Worked The Winslow evening cook three nights week two mornings week working morning cook. Cooper R. Snook head supervisor kitchen I thoroughly enjoy working taught lot I know now. Cook 07/2014 12/2015 Company Name – City State This job I thoroughly enjoyed learned lot individual I captured work ethic. My beginning duties included limited delivery orders. I excelled venture end date I held title Assistant Manager. Cook 05/2014 07/2014 Company Name – City State A beginner job high school I enjoyed glad I opportunity work here. It face paced job challenged many aspects food industry. Health safety food important factors tasks hand. Learning applying health department codes challenge, I feel I gained knowledge different avenues business. Receptionist 08/2012 05/2014 Company Name – City State I awarded opportunity employed Poudre High School first job. I assistant receptionist front office. I benefited position many ways. I learned interact diverse group individuals. My duties included assisting parents, students, staff outside visitors information direction needed. I benefited position many ways, however important learning professional pressure. Education High school diploma Poudre High School CIS Computer Information Systems Front Range Community College City State Summary My name Evan Elias, I recently made important decision career. Computers going fast world computers expanding corners earth. I want part ever-evolving staple humanity. I also want able cook provide people cannot contributor technology course life. I taken many classes programming taught IT aspect computers. I strong math I like solve problems. I taken many cooking classes worked every position kitchen. Highlights I good pressure experiences restaurant industry. I good Technology whether solving simple internet bug big list coding. Assistant Manager Delivery Direction Front office Next CODING Receptionist Safety Supervisor Skills Assistant Manager, delivery, direction, front office, next, CODING, receptionist, safety, supervisor",CHEF
"STAFF ACCOUNTANT Virginia Francis Summary Capable Accountant successful managing multiple projects consistently meeting deadlines pressure. Managed complex accounting functions reconciled accounts involving multiple budgets funding sources. Hands-on supervisory experience directing training accounting support staff. HR experience. Supervisor's Endorsement: “Virginia talented individual possesses strong work ethic produces inordinate amount quality work. Her ability work independently, minimal supervision, one strongest attributes. She strong team player.” Craig C., Division Director, 2009 Highlights Account reconciliation expert Adobe software proficiency MAS 90 Sage Software Complex problem solving Effective time management Advanced computer proficiency Flexible team player General ledger accounting Strong organizational skills Expert customer relations Experience Staff Accountant September 2010 Current Company Name － City State Cypress Healthcare Partners management company doctor offices. I currently complete monthly financials seven different medical groups. These medical groups range two fifteen doctors. One medical offices eleven clinics consists two corporations consolidated one financial package. I reconcile bank statements groups include ZBA accounts. I'm detailed processing financials groups. I record general entries, payroll entries, transaction entries, month end year end entries, reconcile balance sheet income statement accounts, record fixed assets depreciation. I review financials completeness, trends, discrepancies. Some companies accrual bases cash. I maintain daily cash reports cash flow spreadsheets. I review accounts payable needed process. I process accounts receivables. I tabulate send invoices hospital college services. I review contracts make sure accounting portion kept compliance. Coordinated fixed asset additions retirements. Prepare personal property use tax filings. Work Accounting Manager collect tabulate data annual audit. I reconcile medical, dental, COBRA monthly statements general ledger. I review documentation correctness completeness. I run monthly reports verify discrepancies. I complete various reports groups monthly report gives overview monthly financials, special allocations, payroll reconciliations, management fee calculations, changes owners' equity. I coordinate payroll medical dental deductions employees. When needed I help process payroll add delete employees medical dental plans. Administrative Assistant July 2008 October 2009 Company Name － City State Directed staff three managed accounting, budgeting, HR, administrative responsibilities state-operated military academy providing education life skills at-risk youth. Assisted staff hiring decisions HR policies procedures, including interview criteria, benefit administration, personnel dispute resolution, leave policies. Reviewed HR documents, delegations authority, acting status papers. Administered multi-million dollar federal state budget—reviewed multiple appropriations funding sources current/previous expenditures revenue. Completed quarterly reports federal budget. Audited accounts ensuring expenditures allocated coded correctly. Approved invoices payment requested journal adjustments necessary. Maintained petty cash. Monitored contractual agreements instituted procurement officer maintained procurement authority $25,000. Created Reimbursable Service Agreements Academy State agencies monitored account activity. Monitored reported Workforce Investment Act (WIA) budget expenditures. Accounting Supervisor I July 2007 July 2008 Company Name － City State Supervised five accounting staff preparing accounts payable processing travel transactions nine divisions within Department Military Veterans' Affairs. Reviewed certified AP travel expenses Alaska Statewide Accounting System (AKSAS). Assisted staff hiring decisions HR policies procedures, including interview criteria, benefit administration, personnel dispute resolution, leave policies. Reviewed HR documents, delegations authority, acting status papers Accounting Technician II November 2002 July 2008 Company Name － City State Started Administrative Clerk 2002, moved Child Support Specialist I, advanceds Accounting Technician II 2006. Charged completing complex accounting adjustments involving three accounting systems. Position required knowledge child support regulations state federal regulations/statutes system adjustment. Created detailed spreadsheets due complexity adjustments funds divided among several parties entities. Simplified accounting procedures staff preparing numerous adjustments cases fraud improved productivity reduced processing time. Ensured payment child support accordance court administrative orders. Communicated policies/procedures ensured clear understanding custodial/noncustodial parties. Education BBA Business Administration/Accounting 2009 University Anchorage Alaska － City State USA GPA 3.0 Associate Science General 2000 Umpqua Community College － City State USA GPA 3.4 Associate Applied Science Electronics 2000 Umpqua Community College － City State USA GPA 3.4",ACCOUNTANT
"BILINGUAL LANGUAGE ARTS SIXTH GRADE TEACHER Summary Dedicated enthusiastic professional four years' experience education. Proven expertise establishing rapport building trust among students, parents, administrators community members. Possess strong communication skills ability partner across departments within outside organization meet needs students. Motivating students School improvement committee Interactive teaching/learning Interdisciplinary teaching Innovative lesson planning Effectively work parents Professional Experience 08/2014 Current Bilingual Language Arts Sixth Grade Teacher Company Name － City State Developed implemented interesting interactive learning mediums increase student understanding course materials build community within classroom Participate development intervention plans students within classroom setting, MVP time (tutoring hour) well school tutoring Oversee Read 180 program participants monitor progress part intervention strategy Implementation newer educational technology programs order teach students new techniques use within presentations showcase knowledge examples include: Prezi, Storyboard That, Edmodo, Thinglink, others Participate district Community Ambassador program campus improvement committee. 01/2014 05/2014 Bilingual Substitute Teacher Company Name － City State Worked elementary schools substitute several classroom programs inclusive of: Early Childhood-6 mainstream, Spanish Immersion, Bilingual (Spanish) Early Childhood-6, Special Education. Provided key support teachers leave. 07/2013 01/2014 Bilingual 4th Grade Teacher Company Name － City State Developed implemented plans inclusive of: following Independent Education Plans (Special Education), Gifted Talented curriculum, mainstream English/Spanish language arts, writing history Analyze data plan implement appropriate instruction reflect accommodations individual students Cooperate members staff planning implementing instructional goals objectives Establish maintain open lines communication students parents Participate wide range district campus professional development include: Gifted Talented coursework, wide range education technology applications, well Love Logic training. 04/2011 07/2012 Student Development Assistant Company Name － City State Coordinated community tours prospective students, families community visitors Created data intensive reports based TAKS/STAAR test results local feeder schools supervisor present upper administration Collaborated FWISD Vital Link program create summer college exploration/ internship program local middle school students. 06/2010 07/2010 Academic Advisor/ Spanish Instructor Company Name － City State Assisted students one-on-one college preparation assignments as: career exploration, school selection, resume writing, letters recommendation Taught students hybrid course: Introduction Spanish Hispanic/Latin American Studies. 07/2009 07/2010 Program Coordinator Company Name － City State Oversaw development start-up organization Managed $200,000 federal Gear grant Utilized research based best practices create community workshops parents students well developed staff advisor manuals Developed community partnerships presented NACRC organizations Received promotion AmeriCorps VISTA position. 01/2009 05/2009 Math Teacher Company Name － City State Taught beginner English grammar literature, World History TOEFL Prep international students Tutored Algebra promoted remedial math teacher position Advised international students tutored Spanish. Education Training May 2011 Tarrant County College Employee Month Educational Support Services Department February 2010 AmeriCorps VISTA: Most Inspirational Employee December 2009 Northern Arizona University 2009 Bachelor Arts International Studies Elon University － City State International Studies Presidential Scholar; Resident Assistant- RA Month February 2007 October 2006; Global Experience Program: Costa Rica 2008 internship, Winter Term: Paris 2007, London 2006; Elon Volunteers: Boys Girls Club Alamance County Community College Affiliations Association Texas Professional Educators (ATPE) LANGUAGES English Spanish Skills arts, English, instruction, Latin, letters, Logic, materials, math, presentations, progress, promotion, Read, research, Spanish, Spanish language, strategy, supervisor, teacher, tutoring, VISTA, workshops",ARTS
"MANAGER OF GOLF OPERATIONS Career Focus Innovative creative business leader proven track record managing business operations large scale conception launch, driving brand growth improving sales. Experienced manager recognized building strong client customer relationships leveraging excellent negotiating skills achieve brand success. Respected business manager extensive experience golf industry adept identifying emerging trends opportunities. Passionate business development specialist, skilled impacting visibility, profitability, performance brand orchestration competitive market intelligence. Track record developing highly successful campaigns within budget, schedule surpassing corporate goals. Excellence creating managing revenue streams. Adept leading example, marshaling resources creating professional atmosphere accomplish objectives. Effective communicator strong motivational skills ability support operational goals meet business team objectives. Exceptionally skilled professional demonstrated excellence building driving superior operation success, strategic planning. Champion program/project development operations. Analytical, intuitive expert proven record reaching target customers identifying emerging trends. CORE COMPETENCIES Business Operations Customer Service Marketing Sales Communication Negotiations Administrative Management Staff Supervision Workflow Optimization Productivity Improvement Project Management Technical Troubleshooting Quality Control Adaptive Business Development Operations Management P&L Brand Development Vendor Relations Market Trends Professionalism Team Leadership Strategic Analysis Territory Development Analysis Planning Resource Optimization Cost Reductions Strong work ethic Continuous Improvement Summary Skills Photoshop, ImageReady, MS Project, MS Office (Word, Access, Excel, PowerPoint) Web/Multimedia: ColdFusion, Flash, search optimization, Web server administration, content management systems Professional Experience Manager Golf Operations Company Name City State Spearheaded management daily operations necessary maintain profitable, golf facility corporation. Strategically utilized strong understanding Marketing, Event Management Sales drive revenue golf operation Developed launched integrated, multi-channel packet, catalog, web direct marketing campaigns propelled sales $700K (2012) projected $1.2M 2013 year-end. Led market launch 21 new products. Identified opportunities, researched new product possibilities, collaborated team created campaigns generating $500K sales. Created Web transformation previously archaic intranet dynamic website improving communication. Wrote catalogs, course guides training brochures enhanced sales reps' understanding complex product features services help membership. Showed enthusiasm performing ongoing customer/market research demographic profiling identify capitalize unmet market needs get retain members. Leveraged strengths cost-effective marketing management account negotiations end year average 15% budget (without compromising business growth goals). Banking Officer Company Name City State Developed relationships business-to-business clients. Used integrated approach create balanced programs clients build respective brands businesses using FirstBank financing. Selected Accomplishments: Managed FirstBank branch location's tellers, cashiering, front office, opening closing procedures, knowledge sharing, sales goals reviews Provided expedient service cited key consistently high client focus 10% increase referrals 2012. Ensured files complete prior underwriting hand-off coordinated effectively title companies ensure smooth closings. Successfully processed challenging loan applications (e.g., first-time borrowers, self-employed applicants borrowers problematic credit histories). Knowledge including core banking, mortgage loan originations, fulfillment, servicing securitization, secondary mortgage markets; experience consumer finance products. Manager Company Name City State Selected Accomplishments:. Served primary assistant events multimillion-dollar accounts successful tournaments. Assumed lead role pitch team meetings due strengths presentation negotiation skills, major accounts ($500K $1M+ initial contracts). Generated Junior Golf revenue 6% 8%. Education Bachelor Science Business Management Marketing 2010 University Colorado City State GPA: Graduated Cum Laude Business Management Marketing Graduated Cum Laude Skills Photoshop, approach, banking, brochures, budget, cashiering, catalogs, catalog, closing, ColdFusion, content management, contracts, credit, client, clients, direct marketing, Event Management, features, finance, financing, Flash, focus, front office, ImageReady, market research, market, Marketing, marketing management, meetings, Access, Excel, MS Office, PowerPoint, MS Project, Word, Multimedia, negotiation, negotiations, optimization, Sales, Web server, website, year-end",BANKING
"OWNER, PERSONAL CHEF Areas Expertise CAREER FOCUS: ENVIRONMENTAL SCIENTIST Accomplished sales marketing professional Bachelor Science Degree Biology Master Business Administration Degree. Professional background Environmental Science Research Development industry. Eight years' experience growing building successful home-based Personal Chef Business. Expert qualifications identifying capturing market opportunities accelerate expansion, increase revenues build client base. Areas expertise include: Marketing Business Development Client Relationship Management Budgeting General Accounting Creative sales strategies Resolving client concerns Pricing sales analysis Strong follow-up Post-sale customer support Proactive marketing concepts Professional Experience Owner, Personal Chef January 2006 January 2014 Company Name － City State Established successful marketing sales strategies including implementation Gourmet-to-Go sales counter local supermarket Acquired 20 new clients within first year business continued growth throughout remainder ownership Managed entire selling cycle, acquisition new clients, needs assessment, bid proposal pricing, negotiations, sales closing follow up. Planned, coordinated executed events 125 people Accomplishments Winner local Blue Water Area Chamber Commerce ""Freshwater Flavors Award"" first year business Business Referral Team Facilitator Blue Water Chamber Commerce. Environmental Scientist January 2001 January 2006 Company Name － City State Performance Phase I Phase II Environmental Site Assessments, National Environmental Policy Act Reviews Real Estate Transaction Screens throughout Midwest Interpretation analytical results, development corrective actions presentation findings formal reports Performance Hazardous Material Surveys including comprehensive asbestos, lead based paint mold investigations evaluations industrial, residential, commercial facilities throughout Michigan Performed industrial hygiene sampling indoor air quality investigations Conducted on-site field quality controls including soil groundwater monitoring Responsible maintenance several client accounts including daily weekly project management Because unique detail orientation, chosen act liaison Verizon Sprint regarding environmental statues, regulations, training applications. Education Master Business Administration May 2003 University Michigan － City State Gained knowledge marketing sales principles courses Marketing Management, Principles Finance Strategic Management courses *Strengthened communication persuasive skills active participation Communication Organization Human Resource Management courses GPA: GPA: 6.8/8.0 GPA: 6.8/8.0 Bachelor Science Biology May 1999 Wayne State University － City State Biology Gained knowledge healthcare topics courses Physiology, Chemistry, Microbiology, Genetics Neurobiology Accomplishments Certified Hazardous Materials Manager (2004- 2010) Accredited Asbestos Building Inspector Michigan (2003- 2006) OSHA 29 CFR 191.120 40-hour Hazardous Waste Training subsequent 8-hour refresher courses (2002-2006) Accomplishments Introduced new company-wide National Environmental Policy Act report template Chosen represent company marketing liaison Commercial Real Estate Women (CREW) including Annual Golf Outing Co-Chairperson (2005) Product Development Technician Intertape Polymer Group, Marysville, Michigan 1999-2001 Performed ASTM testing methods utilized ISO standards product development phases including standard end-use performance testing products Performed quality control functions including testing development work instructions laboratory use Worked Environmental Health Safety Coordinator address safety issues presented laboratory employees. Accomplishments Updated revised Chemical Hygiene Plan Research Development department Optometric Technician Shores Associates, Port Huron, Michigan 1997-1999 Managed daily operations small optometric physician's office. Carried scheduling, filing, supply ordering, inventory control customer service. Obtained patient vital signs performed initial diagnostic testing prior Optometrist exam. Telemetry Technician Mercy Hospital, Marysville, Michigan 1993-1995 Performed Cardiac Telemetry monitoring Assisted nurses obtainment vital signs basic patient care. Interests Port Huron Area School District Visionary Team Member (2014) Volunteer Coach YMCA BlueWater Half Marathon (2013) Thomas Edison Elementary PTA Co-President (2013-2014) Thomas Edison Elementary PTA Board Member (2011-2013) Sparrow Hospital Emergency Room Volunteer (1993) Additional Information COMMUNITY SERVICE Port Huron Area School District Visionary Team Member (2014) Volunteer Coach YMCA BlueWater Half Marathon (2013) Thomas Edison Elementary PTA Co-President (2013-2014) Thomas Edison Elementary PTA Board Member (2011-2013) Sparrow Hospital Emergency Room Volunteer (1993) Skills General Accounting, Biology, Budgeting, Business Administration, Business Development, Chemistry, closing, Client, clients, customer support, ENVIRONMENTAL SCIENTIST, Environmental Science, Finance, FOCUS, Genetics, Human Resource Management, Interpretation, marketing, market, Marketing Management, marketing sales, needs assessment, negotiations, paint, persuasive, Physiology, Pricing, project management, proposal, quality, Real Estate, Relationship Management, Research, selling, sales, sales analysis, Strategic Management, Surveys, unique",CHEF
"GLOBAL HR MANAGER Summary A Global HR Professional 10+ years' progressive experience across industries geographies. A unique skillset combination project management HR business partnering, building HR programs aligned business strategy drive successful results. Highlights Microsoft Word, Excel, Project, Visio, Power Point, SAP, Adobe Acrobat Professional Experience Global HR Manager June 2012 September 2015 Company Name － City State Leading US R&D Center Rockville, MD Relocation Project Managing Technical Leadership Program (TLP), rotational leadership development program partnering senior leaders manufacturing HR Business Partners across US, Germany, Italy, UK, Switzerland, China, India, Brazil Designed lead cross-function key strategic HR projects programs manufacturing (2,600+ employees) Flight Risk Analysis Mitigation, Technical Development Global Career Framework, Global Job Family Architect etc Facilitated 7 Global Engagement Survey ""Result Action"" deep-dive sessions global function leaders local HR partners biennially Partnered Director Leadership Development redesign M Compass, first-time manager development program Rolled-out Mentoring Program developing top 40 talents within manufacturing organization annually Designed corporate divisional learning nomination process ensure fair allocation across manufacturing locations Drive roll-out divisional HR processes globally, ensured timely completion, compliance final submission corporate: Performance Management Process, Organization Talent Review, Stock Award Program Nominations etc Leading Talent Management Development Process improvements major sites special focus Manufacturing head's staff next level positions. Identifying succession gaps OTR Talking Talent Sessions top 2 level 50 successors annually Overseeing ultimately responsible data analysis project support team 1HR Analyst 2 HR Interns. Global HR Analyst November 2010 June 2012 Company Name － City State Developed implemented staffing process Global TLP Associates distinct approaches China, India, Brazil. Provided online training support technical knowledge, management skills, language learnings TLPs top talents. Organized Global HR Monthly Leadership Meeting local HR heads around manufacturing sites. Facilitated performance calibration process annual merit incentive planning process Manufacturing function. HR Generalist May 2009 August 2010 Company Name － City State Analyzed competency knowledge gap designed action plans IT functional off-shoring project India. Redesigned organizational structure hiring strategies 200 employees new manufacturing plant Germany. Designed created Global Engagement Survey analysis reports US, Latin America, IT, Finance, Communications. HR Generalist July 2006 June 2008 Company Name － City State Delivered strong management diverse human resources functions client base 300 employees headquarters including staffing, training, organizational development, labor relations, HR information systems administration Designed recruitment strategy action plan set challenging benchmarks evaluate recruiting partners Successfully staffed 200 positions headquarters R&D laboratories timely effective manner Utilized SAP Human Resources Information Systems (HRIS) personnel changes; designed automatic analysis reports Collaborated HRIS specialist improve data accuracy SAP system monthly, quarterly, annual reports Effectively handled labor relations cases support organizational restructuring efforts Played key role revision labor contracts employee handbook achieve legal compliance Contributed Kraft's recognition China's Top Employer 2007 survey conducted CRF, European HR consulting firm, partnering teams compensation benefits organizational development. HR Specialist August 2003 July 2006 Company Name － City State Managed implementation HR practices services among 2,200+ sales employees 45 regional offices China Developed HR plan responsibility performance evaluations, salary negotiations, headcount budget management Supervised Nestlé campus recruitment interviewing process Assessment Center tool among top universities China Consulted personnel important HRIS maintenance database administration projects Prepared monthly HR reports detailing turnover, headcount balance, staffing efficiency, organizational charts, HR ROI's Coordinated annual salary review compensation analysis processed employee incentive adjustments processes. Education Master Industrial Labor Relations Human Resources Organizations 2010 Cornell University, School Industrial Labor Relations － City State USA Human Resources BBA Human Resource Management July 2003 TIANJIN UNIVERSITY OF FINANCE ECONOMICS － City State China Resource Management Languages Mandarin Chinese (native), Spanish (basic), German (basic) Professional Affiliations Global Professional Human Resources (GPHR), Society Human Resource Management (SHRM) July 2012- Present Professional Human Resources (PHR), Society Human Resource Management (SHRM) July 2012 -Present Skills Adobe Acrobat, Analyst, Architect, balance, basic, benefits, budget management, calibration, charts, consulting, contracts, client, data analysis, database administration, Finance, focus, functional, German, hiring, HRIS, Human Resources, HR, Information Systems, labor relations, Latin, Leadership, Leadership Development, legal compliance, Director, management skills, Managing, Mandarin Chinese, Mentoring, Excel, Power Point, Microsoft Word, negotiations, next, organizational development, organizational, Performance Management, personnel, processes, recruiting, recruitment, Risk Analysis, sales, SAP, Spanish, staffing, strategy, strategic, Vaccines, Visio, annual reports",HR
"CONSULTANT Career Overview Experienced self-starter highly customer service-oriented, organized possesses strong time management skills. Qualified Customer Service Rep 13 years detail-oriented customer service call center environments; offering record successful job performance problem solving experience developing implementing innovative solutions. Core Strengths Seasoned conflict resolution Telephone inquiries specialist Active listening skills System checks troubleshooting Resourceful PC expert Windows XP/Vista Service solutions expert Exceptional telephone etiquette Patient diligent Vast technical knowledge Deadline-oriented Accomplishments Customer Assistance Worked company systems Live Support diligently completed assigned tasks, working overtime needed. Customer Service Researched, calmed rapidly resolved client conflicts prevent loss key accounts. Customer Interface Greeted customers upon entrance handled cash credit transactions. Assisted customers phone regarding store operations, product, promotions orders. Work Experience Consultant 07/2013 08/2015 Company Name City State Accounting Skills Operated computers programmed accounting software record, store, analyze information. Formally recognized excellence achieved financial analysis, budgeting forecasting ordering products. Sales Consistently generated additional revenue skilled sales techniques. Product Sales Cross-sold services rate 30%, upgrading customers different products product packages. Market Research Interviewed clients via market research surveys identify product issues customer needs. Customer Interface Greeted customers upon entrance handled cash credit transactions. Assisted customers phone regarding store operations, product, promotions orders. Rental Agent 09/2014 07/2015 Company Name City State Participated various incentive programs contests designed support achievement production goals.Opened assigned new client accounts.Researched resolved billing invoice problems.Responsible implementing business-building relationship-building expectations uniquely assigned accounts customers. Cashier 11/2009 07/2014 Company Name City State Prevented store losses using awareness, attention detail integrity. Trained 37 new employees quarterly. Developed highly empathetic client relationships earned reputation exceeding sales goals. Achieved high sales percentage consultative, value-focused customer service approach. Cross-trained provided back-up customer service representatives needed. Computed accurate sales prices purchase transactions. Worked team member performing cashier duties, product assistance cleaning. Expressed appreciation invited customers return store. Managed quality communication, customer support product representation customer. Worked strict deadlines responded service requests emergency call-outs. Promptly responded general inquiries members, staff, customers via mail, e-mail fax. Assisted customers store product complaints. Guaranteed positive customer experiences resolved customer complaints. Maintained adequate cash supply cash drawers multiple checkout stations. Responsible ringing customers timely manner guaranteeing high level customer service. Recommended, selected helped locate merchandise based customer needs desires. Regularly sought opportunities sell add additional merchandise. Performed store opening duties, including counting cash drawers checking equipment proper functioning. Organized store returning merchandise proper place. Generated leads new sales telephone email contact customers. Customer Service Representative 04/2005 01/2009 Company Name City State Resolved customer complaints concerns strong verbal negotiation skills. Displayed courtesy strong interpersonal skills customer interactions. Built maintained successful relationships service providers, dealers consumers. Maintained composure patience face difficult customer situations. Support customers online billing account issues. Informed customers issue resolution progress. Supported customers data connectivity issues. Provided thorough support problem resolution customers. Troubleshooter resolved web application issues escalated customer support departments 100% success rate. Improved reliability supply chain software, systems, database order processing. Expert using Windows software Microsoft, Power point, outlook, computer savvy, Fielded average 48000 customer service calls per day. Over 9 years high call volume call center experience. 13 years customer service experience. Accounts receivable, helping customer work accounts explain detail bill. Recruiter 11/2004 09/2005 Company Name City State Analyzed employment-related data prepared required reports. Conducted reference background checks job applicants. Developed creative recruiting strategies met anticipated staffing needs. Communicated duties, compensation, benefits working conditions potential candidates. Assisted management presentations business reviews communications meetings. Employed multiple feedback mechanisms analysis continuously improve recruiting process. Built social networks find qualified candidates. Organized monthly quarterly reviews associates. Verified information computer system up-to-date accurate. Eliminated outdated records sending records scanned. Compiled statistical information special reports. Created monthly reports records, closed terminated records completed chart audits. Organized billing invoice data prepared accounts receivable expected revenue reports controllers. Verified logged deadlines responding daily inquiries. Developed created effective filing system accelerate paperwork processing. Successfully established effective systems record retention creating database daily correspondence tracking. Administrative Assistant 11/2003 04/2004 Company Name City State Drafted meeting agendas, supplied advance materials executed follow-up meetings team conferences. Managed receptionist area, including greeting visitors responding telephone in-person requests information. Designed electronic file systems maintained electronic paper files. Served central point contact outside vendors needing gain access building. Planned meetings prepared conference rooms. Wrote reports correspondence dictation handwritten notes. Maintained up-to-date department organizational chart. Dispersed incoming mail correct recipients throughout office. Made copies, sent faxes handled incoming outgoing correspondence. Organized files, developed spreadsheets, faxed reports scanned documents. Received distributed faxes mail timely manner. Created maintained spreadsheets using advanced Excel functions calculations develop reports lists. Updated confidential employee banking information accuracy speed. Maintained accounts receivable documentation electronically paper. Processed bank reconciliations financial reports verify practice proper due diligence. Handled cash deposits using proper accounting procedures documentation.. Researched resolved collections billing disputes tact efficiency. Educational Background Bachelor's Degree Human Resources October 2017 University Phoenix City State Human Resources Top 3% class highest GPA. 3 .86 GPA International Scholar Laureate Scholar SHRM Atlanta Chapter Business Analysis coursework Minor Business, Member Society Human Resource Management Business, Marketing Communications Business Administration Organizational Development Finance Business Development Danville Community College City State United States GPA: GPA: 3.86 GPA: 3.86 Business, Marketing Communications Business Administration Organizational Development Finance Business Development Professional Affiliations Society Human Resource Management International Scholar Laureate Scholar The National Society Collegiate Scholars Mary Kay Consultant Skills Advanced mathematical aptitude, Superior communication skills, Cheerful energetic, Resolution-oriented, Dependable reliable, Savvy negotiator, Exceptional multi- tasker,Personnel training development, Excellent interpersonal coaching skills, Calm pressure, Complex problem solving, Customer relations, Excellent quantitative skills, Critical thinker, System checks troubleshooting, Hardware support troubleshooting, Mac PC expert, Resourceful,People-oriented, Excellent time management skills,Collaborative,",CONSULTANT
"BUSINESS DEVELOPMENT MANAGER Summary Entrepreneur sales professional recognized Prince George's Chamber Commerce non-profit organizations leader developing strategic partnerships acquire business growth. Professional Experience Company Name City State Business Development Manager 01/2006 Current Information technology enterprise business operator demonstrated profitable annual revenue. Researcher statical analyst increased financial growth 15% quarter maximizing data analytics customer retention software win new retain existing customers. Account manager C-Suite Executives, Federal State Procurement Directors Mid size business decision makers. Procurement strategist acquired new business emerging markets creating responding request proposal (RFP) solicitations. Social media marketing specialist brand strategist. Created content designed graphic website, email trade publications. Developed sales marketing training programs improved client retention increased revenue. Managed diverse multicultural workforce collaborate focused unit. Company Name City State Client Services Manager 06/1996 07/2005 Sales leasing consultant consistently received BMW's honors award highest nation sales customer service achievements. Finance Director achieved recognition surpassing sales goals financial product presentations. Awarded product development certification. Relentless customer relations management (CRM) prospecting cold calling skills acquire new follow-up existing customers. Company Name City State Multi-unit Franchise Operator 03/1985 04/1995 Entrepreneur acquired multiple successful franchise units acquisition start up. Restauranteur developed sold businesses profit ten year period. Held key position franchisee board responsible direct marketing advertising. Attributes: real-estate development, accounting management training. Education Training Bachelor Arts Business Management University District Columbia School Business Public Administration City State USA Course work included: Information Management, Gained thorough knowledge principals, concepts, analysis, design cloud computing pertaining information technology. Communications: Enhanced public speaking presentation techniques. Philosophy: developed tools effective reasoning. Continued studies achieve goal obtaining B.A. Degree (May 2020) Leadership Training 2016 Department Economics City State United States On-line course study Principals Leadership, Organization Management. Organizational Leadership 1998 From The Heart Church Ministries City State USA Course work: The Psychology behind developing interpersonal relationships. Skills Sales Software: Salesforce.com, TapScan Public Relations Software: Bacon's Mediasource, Factiva Desktop Publishing Software: Photoshop, Illustrator, Microsoft Office 365 (Excel, PowerPoint, Outlook, Word, Access) Accounting Tax software Quick Books, DRAKE Occupational Safety OSHA -10 Federal Energy Management Professional (FEMP) Web Design HTTML Activities Honors 2010 2015 Board Member, Prince George's Chamber Commerce 2012 2015 Chair Green Technology Sustainability Committee 2012 Prince George's Chamber Green Business Award 2015 2017 Metropolitan Washington Council Governments (MWCOG) Governmental Affairs Outreach 2014 2016 Congresswoman Donna Edwards Business Advisory Board 2014-2016-Prince George's County Public Schools (PGCPS) Suppliers Development Board",BUSINESS-DEVELOPMENT
"CONSULTANT Summary [job title] [number] years experience planning, developing implementing [program process] .Experienced manager excellent client project management skills. Action-oriented strong ability communicate effectively technology, executive, business audiences.high level client interaction utilizing extensive knowledge experience retirement compensation fields. Resourceful, Responsible, Results-oriented, Seasoned, Self-directed, Service-driven, Skilled, Strategic, Superior, Talented, Versatile, Well-qualified, Adaptable, Ambitious, Analytical, Articulate, Award-winning, Business-savvy, Client-focused, Committed, Conscientious, Consistent, Creative, Customer-focused, Customer-service focused, Deadline-driven, Deadline-oriented, Dedicated, Dependable, Detail-oriented, Disciplined, Driven, Dynamic, Effective, Energetic, Experience, Expert, Flexible, Focused, Gifted, Hands-on, Hardworking, Highly motivated, High-performing, Innovative, Mature, Meticulous, Motivated, Multi-task-oriented, Organized, Outstanding, Performance driven, Personable, Positive, Pragmatic, Proactive, Productive, Proficient, Reliable, AccomplishedHighly qualified, detail-oriented hardworking [Job Title] [Number] years experience. Proficient research, writing, case management client relations. Expert computing technology skills including competence multiple software applications, website design (HTML), CMS hosting, networking issues social media. Highlights Cost Benefit Analysis (CBAs) Account reconciliations Organized Unsurpassed work ethic Results-oriented skills Productivity improvement Microsoft Office Suite expert Work flow planning Detail-oriented Superb time management Experience Consultant January 1997 August 2015 Company Name City State Planned, designed implemented retirement compensation programs varying size scope. Provided technical consulting services qualified non-qualified retirement, compensation incentive plan issues clients consultants. Prepared plan documents, amendments, summary plan descriptions employee meeting materials retirement, incentive compensation programs. Implemented policies procedures administer executive compensation programs. Designed multiple costing, accounting tax models assist clients selection program alternatives. Performed various market analyses clients determine competitiveness market areas compensation benefits. Primary Administrative Consultant January 1995 January 1997 Company Name City State Administered multiple clients' defined contribution retirement plans. Prepared filed IRS Form 5500 series reporting Prepared required plan compliance testing including ADP/ACP testing, top heavy testing, annual additions testing, minimum coverage testing required discrimination testing. Implemented systems automate multiple job functions. Consistently exceeded target fee realization ratios client relationships. Treasury Analyst January 1993 January 1995 Company Name City State Designed maintained cash collection disbursement systems. Managed short-term cash/debt balances daily bank relationships. Managed execution wire transfers foreign exchange transactions. Prepared financial reports developed spreadsheets programs financial modeling forecasting. Provided information systems support treasury department. Pension Analyst January 1992 January 1993 Company Name City State Assisted selection review plan trustees, investment managers, record keepers actuaries. Monitored performance activity company's domestic defined benefit defined contribution pension plans. Acted liaison plan trustee, record keeper, actuary internal benefits department. Responded participant questions plan investments Completed annual reporting Internal Revenue Service, Department Labor, Securities Exchange Commission Pension Benefit Guarantee Corporation. Prepared annual board reports global pension plan performance. Intern January 1991 January 1992 Company Name City State Reconciled trust bank statements record keeper accounts. Monitored performance retirement plan investment managers. Prepared maintained quarterly investment performance reports. Allocated insurance claims plant locations. Education Master Business Administration Administration 1995 University Toledo City State GPA: GPA: 3.4 Bachelor Business Administration Finance 1991 University Toledo City State GPA: GPA: 3.2 Dean's List Select One 1987 St. Ursula Academy City State GPA: GPA: 3.7 Graduated highest honors top 10% class *National Honor Society Skills accounting, ADP, automate, benefits, consulting, costing, Crystal Report, client, clients, financial modeling, financial reports, forecasting, foreign exchange, Novell GroupWise 5.5, information systems, insurance, Microsoft Internet Explorer, investments, market, materials, Microsoft Access 2000, Microsoft Excel 2000, Exchange, Microsoft Outlook Express, Microsoft PowerPoint 2000, Windows 95, Windows NT, Microsoft Word 2000, Netscape Navigator, Operating Systems, policies, reporting, Securities, spreadsheets, tax, treasury, Writer",CONSULTANT
"INTERIOR DESIGNER Professional Summary Hands highly motivated Interior Designer involved stages design concept inception development installation. Results-oriented Design Professional works design team provide seamless, cutting edge creative designs within strict time frames. Work History Interior Designer Jan 1999 Current Company Name City State Consulted clients determine scope project, appropriate budget achieve client's goal high level design. Presented professional polished storyboards, layouts budgets based scope project. Offered solutions design concerns. Negotiated assisted writing contracts present client. Selected Sourced hardline materials, surface materials, paint colors architectural solutions assist completing project. Created custom furniture needed interfacing fabricators artisans. Guided assistants, contractors peers resolving design issues, whether aesthetic structural. Offered clear fair communication team members, assisting design process. Sourcing ff&e items suit specific project needs, maintaining project budget. Procurement items needed complete project within deadlines. Receipt placement furnishings, art decorative elements. Created custom furniture needed interfacing fabricators artisans. Procurement Budget Preparation. Sales Customer Service. Colorist Paint Specialist Education High School Diploma Shadle Park High School City State Skills Photoshop, art, Budget Preparation, budgets, budget, contracts, client, clients, Customer Service, Layout, Leadership Training, materials, Office Suite, paint, Procurement, Rendering, Sales, Sketching Additional Information Esprit Apartment Community, Marina Del Rey, Ca Bryson Square Apartment Community, Atlanta, Ga Turpin Ranch, Jackson Hole, Wy Boulders Apartment Community, Las Vegas, NV Nordstrom Summer Home, Union, WA Nordstrom Home, Bellevue, Wa Blumer Residence, Bellevue, Wa Baruffi Residence, Bellevue, Wa Waechter House Boat, Seattle, Wa Windermere Real Estate Offices, Seattle, Wa Wood Residence, Sun Valley, Id Wood Residence, Seattle, Wa Luigi Osteria, Los Angeles, Ca Pho Restaurant, Los Angeles, Ca LA Spice Catering, Los Angeles, Ca Borracho Cantina, Los Angeles, Ca Caffe Primo, Los Angeles, Ca Caffe Primo, Glendale, Ca Caffe Primo, Hollywood, Ca Lofts Theater Square Apartment Community, Petaluma, Ca",DESIGNER
"SALES CONSULTANT Summary Talented sales professional effectively multi-tasks balances customer needs company demands. Efficiently builds loyalty long-term relationships customers, consistently reaching sales targets. Accomplishments Golden Eagle Award winner 2011 Golden Eagle Award Winner Awarded Service Star Award providing excellent customer service Trained business development Proven sales track record Accomplished relationship selling Adept closing sales MS Office proficiency Iowa territory specialist North American Monthly Sales MVP Experience Sales Consultant November 2013 Current Company Name － City State Proactively manages day-to-day activities supervision team Customer Service Representatives. Responsible targeted results customer retention, route sales, A/R collection. Answered customers' questions regarding products, prices availability. Responded customer inquiries timely manner. Collaborated members departments complete sales transactions. 2011 Golden Eagle Award Winner March 2011 North America Sales MVP 3-Time 2K Club Member. Proactively sought new customers secured new sales company. Expanded market share converting prospective clients new customers providing solutions business needs. Efficiently prospected landed new customers securing strong presence company within assigned area. Operations Supervisor November 2008 April 2009 Company Name － City State Delighted customer offering simple yet superior level personalized professional service. Ensured inviting environment customers fellow team members maintaining neat clean store exemplified clean, in-stock store priorities. Maintained proper procedures cash handling back end processing merchandise. Led store's shrink safety awareness program advised Store Team Leaders unusual activities unsafe practices. Directed associates participated setting store planograms validated store merchandising standards, including data integrity maintained times. Monitored operational reports identify opportunities improved execution implementation. Senior Communications Consultant February 2006 June 2008 Company Name － City State Provided immediate supervision group employees, assigning tasks, checking work periodic intervals maintaining schedules. Possessed enthusiasm necessary motivate dedicated sales team meet exceed sales objective maintaining competitive fun work environment. Responsible operations Sprint Nextel retail store. Familiar aspects wireless retail including hiring, scheduling, training, marketing, loss prevention, team leadership keeping date local competitor services. Primary point contact employees retail store well customer requiring extra attention. To achieve sales goals, led team inside sales, outside events, outbound marketing. Developed team approach problem-solving, encouraged personal development employees, led example. Responsibilities also included ensuring employees trained up-to-date features operation equipment accessories. Worked member management team high traffic retail environment. Created outbound sales marketing presentations prospective business clients. Awarded Service Star Award providing excellent customer service. Performed opening closing retail duties including reconciliation cash tills. Education Bachelor's Marketing University Nebraska － City State US Bachelor's Degree, Marketing May 2003 University Nebraska Lincoln, Nebraska B.S.B.A Marketing B.S.B.A, Marketing Professional Affiliations 3-Time 2K Club Presentations Created outbound sales marketing presentations prospective business clients Skills Sales, Award, Clients, Marketing, Market Share, Model-view-presenter, Mvp, New Sales, Sales Consultant, Sales For, Solutions, Retail, Retail Marketing, Operations, Cash, Exceed, Inside Sales, Loss Prevention, Problem-solving, Sales Goals, Sales Team, Scheduling, Training, Wireless, Wireless Retail, And Marketing, Closing, Customer Service, Receptionist, Reconciliation, Retail Sales, Sales And, A/r, Collection, Customer Inquiries, Route Sales, Service Center, Business Development, Closing Sales, Monthly Sales, Ms Office, Sales Professional, Sales Targets, Territory, Back End, Cash Handling, Data Integrity, Merchandising",APPAREL
"SUBSTITUTE TEACHER Summary Administrative Assistant 16+ years experience working corporations, law firms, large small businesses aspects business development support. Seeking professional administrative position dynamic, professional, educational, corporate environment. Excellent written oral communication skills. Highlights Proficient Microsoft Office Excellent Internet Research Skills Detailed Accurate Transcription Abilities Public Speaking Leadership Skills Professional Image Effective Decision Maker Requires little training Independent worker Team Member Self-motivating Creative Positive Experience Social Media Sites Maintenance Accomplishments Set department standards exceeding company daily goals. Trained new team members reach full potential company expectations. Experience 12/2016 Substitute Teacher Company Name － City State Travel various Middle Schools High Schools within district substituting absent teachers. Tasks include implementing teacher instructions, taking attendance, handling emergencies, keeping order maintaining productive classroom environment. 02/2008 02/2015 Media Specialist Quality Assurance Specialist Company Name － City State Researched wrote job advertisements employers. Also acted Quality Assurance Specialist, screening calls taken call center representatives composing detailed reports reporting infractions. 02/2007 02/2008 Administrative Assistant Company Name － City State Assisted Father life insurance business including computer support, generating correspondence, processing insurance long term care presentations well general office duties file maintenance. 02/2007 02/2008 Administrative Coordinator Company Name － City State Direct executive assistance Executive Vice President Business Development Marketing well Marketing team, consisting 10 people. Scheduling regular meetings conferences Microsoft outlook, preparation marketing materials, inputting (and organization of) invoices annual budget spreadsheets department, ordering supplies electronic ordering system. Also assisted marketing public relations events well online research record keeping. Processed marketing employee holiday requests, check requests, marketing proposals, etc. 02/2006 02/2007 Sales Coordinator Company Name － City State Responsibilities included preparation transmittal insertion orders magazine advertisers B.A.S.S. (Bass Angler's Sportsman's Society). Publications included Bassmaster, Fishing Tackle Retailer, Bass Times, Junior Bassmaster, Bass ProGuide. Also assisted collection advertising materials copy well reviewing tracking sheets bluelines publication. Assisted 3 Account Executives completing providing ad, production revenue reports well assisting follow ad sales. 09/2005 06/2006 Legal Assistant/Paralegal Company Name － City State Drafted agreements contracts various company websites updating accordance new law. Responsible file management research online trademark copyright infringements concentrating domain names cybersquatters. Responsible preparation transmittal demand packages filing ICANN Complaints potential cybersquatters. Assisted managing partner preparation Powerpoint presentations various seminars. Also handled basic administrative duties included scheduling calendaring appointments court dates, making travel arrangements entry attorney time records. Paralegal In-House Counsel. 02/1999 02/2004 Paralegal/Legal Assistant Company Name － City State Assisted in-house counsel everything trip planning drafting contracts. Functioned main contact hired counsel concerning Ripley's trademarks. Filed regulated 300 copyrights maintained detailed records, ""statements use"", renewal calendar 180 registered trademarks worldwide. Policed pursued infringements Ripley's trademarks, copyrights, domain names. Approved rejected uses Ripley trademarks attractions insured proper use logos 28 Ripley attractions U.S Internationally included Ripley's Believe It Not! Museums, Aquariums, Haunted Adventures Moving Theaters, Wax Museums Mini-Golf Courses. Education 1990 Associate Arts Valencia Community College － City State Lawyer's Assistant Program National Center Paralegal Training, Atlanta, GA Paralegal degree. 1982 High School Diploma William R. Boone High School － City State Skills Administrative duties Microsoft Office Transcription skills Proofing Ads sales Maintaining Department Budget Business Development Conference Meeting Scheduling Drafting Contracits Powerpoint Presentations Online Research Preparing Proposals File Maintenance Record Keeing Public Relations Scheduling Travel Excel Spreadsheet Preparation Maintenance ​",TEACHER
"AVIATION PARTS SALESMAN Career Focus Earned Private Pilot's License August 2008, total time 95 hours. Familiar airspace pattern work, well interacting ATC. Hobbies include R/C aircraft, gaming, Windows computers. Experience working Microsoft Word, PowerPoint, Excel. Enrolled Air Force's ROTC program September 2009 January 2011. Learned valuable leadership skills, well participated community volunteer events DisAbility Sports Festival CSUSB campus San Bernardino, CA. Core Qualifications Education Training Bachelor's Degree Professional Aeronautics Management Aviation Safety 4 2014 Embry Riddle Aeronautical University GPA: GPA: 3.8 GPA: 4.00 GPA: 3.8 GPA: 4.00 Professional Aeronautics Management Aviation Safety 2009 Silver Valley High School City State United States GPA: GPA: 3.50 GPA: 4.00 Associate's Degree Professional Aeronautics Management, Safety, Aeronautical Science, Information Systems 10 2012 Embry Riddle Aeronautical University GPA: GPA: 3.8 GPA: 4.00 GPA: 3.8 GPA: 4.00 Professional Aeronautics Management, Safety, Aeronautical Science, Information Systems Human Factors Security Aviation Safety Occupational Safety Health Air Traffic Control Aircraft Maintenance Aeronautical Science Work Experience Company Name City State Aviation Parts Salesman 05/2013 01/2014 Salary: 14.00 USD Per Hour Hours per week: 40 Supervisor: Ray Ferreira (405 409 1635) Okay contact Supervisor: Yes Responsible sales customer service, providing information pricing, availability, condition, trace, information customers phone email use Quantum AMICS inventory software. Logged retrieved price information customer vendor quotations. Assessed inventory physically purchase orders requests information parts. Relayed information related missing parts proper locations material management inventory specialists. Strengthened shipping department operations weighing parts packages, affixing labels, packaging wrapping parts, assisting quality control paperwork required. Inspected parts customers regards data plates actual part conditions included paperwork. Pictures additional information provided customer request assure complete approval, well homogeneity information already existing company databases. Introduced standard operation process warehouse. Aided placing repair orders return orders respective locations. Fulfilled customer requests regarding condition trace documents drop shipments. Instructed hazardous materials Skydrol well procedures protect PPE. Properly lifted moved heavy parts actuators hydraulic pumps shipping bay processing, weighing, packaging requested. Accumulated driving experience hour long commutes work, traveled distance twice day employment. Company Name City State Package/Front Counter Attendant 10/2012 05/2013 Salary: 7.75 USD Per Hour Hours per week: 25 Supervisor: Susan ((405) 273-9125) Okay contact Supervisor: Yes Performed standing, walking, bending, stooping, pulling, lifting movements restocking milk crates roller carts extended amount time harsh conditions, walk-in freezers. Emptied moved heavy trash cans well regularly cleaned tables. Moved lifted ice cream squares front counter restocking periods. Performed customer service, cash handling, food preparation, cleaning, general upkeep responsibilities. Company Name City State Lead Autonomous Ground Vehicle Installer 08/2011 12/2011 Salary: 21.00 USD Per Hour Hours per week: 40 Supervisor: Jim Kennedy ((931) 303-1748) Okay contact Supervisor: Yes Lifted moved heavy boxes containing Pronto 4 autonomous vehicle kits 50 brand-new Chevy Colorado vehicles U.S. Navy's MLT (Mobile Land Target) Program. Frequently operated underneath inside vehicles awkward angles drill holes, lift seats, remove airbags, tasks. Utilized various PPE (glasses, gloves, steel toe boots, etc) around vehicles shifts. Interpreted OEM instructions installation made on-the-fly changes brake clamp installations per request due offsite testing. Inspected package inventoried part kit signed installations verify complete moving next vehicle. Supervised team acted liaison Navy representative overseeing operation. Responsible scheduling travel hotel accommodations payroll hours team. Skills cash handling, customer service, databases, driving, email, inventory, materials, Navy, next, packaging, payroll, pricing, quality control, Safety, sales, scheduling, shipping, Supervisor, tables, phone",AVIATION
"CONTRACT ACCOUNTANT Summary More ten years progressive experience manufacturing accounting Currently preparing CMA exam; CPA eligible Strong motivator morale builder positive outlook Ability communicate effectively levels Cum Laude graduate BBA Accounting Finance Exceptional analytical, communication, leadership skills Advanced Excel skills Experience multiple ERP Accounting systems adapt well different systems Willing relocate Highlights Advanced Excel, PowerPoint, Outlook, Word skills *IFS, Macola Progression, NetSuite, JD Edwards, ADP Payroll, Tool$, Crystal Reports, Global, FAS- Fixed Asset Software, Vantage, QuickBooks Accomplishments While Robbins LLC, decreased month end close ten day close three day close without compromising integrity financial statements. Implemented paperless AP filing system working Robbins LLC. This saved large amount time audits researching issues. Received Robbins LLC's Presidential Award year going beyond job responsibilities, creating efficiencies, cost savings. Experience Company Name January 2014 Current Contract Accountant City State Contracted accountant client maternity leave (Client ERP software NetSuite). Bookkeeping clients personal taxes. Assessed advised client internal controls, audit follow ensured policy procedure compliance effectiveness. Made client recommendation purchasing card use.Wrote policies procedures client.Through rebates extension cash flow resulted 22% total annualized savings. Company Name January 2008 January 2014 Quality Manager City State Lead team direct report quality assurance specialists inspectors. Build Effective relationships customers, vendors plant employees. Manage product inspections identify isolate quality issues. Ensure plant compliance ISO 9001:2008. Zero findings first plant ISO audit. Education, motivation training plant workforce. Company Name March 2008 April 2013 Senior Staff Accountant Promoted Quality Manager City State Responsible month end closing process three plants Cash management Management AP AR functions Supervision AP/AR clerks Comparative Financial Statements preparation review three separate plants well consolidated.: Financial statement analysis; Balance sheet reconciliations; Variance accounts analysis; deep analysis requiring much research Preparation Bank Borrowing Base Certificate/ Bank Covenant compliance Lead semiannual bank audits financial statement audit Financial results reporting President VP Finance unavailable Year-end inventory audit/verification Key member Robbins Financial Control Committee/internal control testing Annual Budget preparation monthly review department managers Standard cost pricing Molded Product Assist raw material Customix standard updates Miscellaneous projects, assist advise where/when needed. Company Name January 2004 January 2008 Staff Accountant City State General ledger: BS accounts, fixed assets, inter-company accounts Sales use tax multiple states Prepared/implemented procurement card policy procedure Key member fixed asset module implementation Assist acquisitions. Company Name January 2004 January 2004 Staff Accountant City State Payroll cash management. Company Name January 2003 January 2004 Accounts Receivable City State Accounts receivable accounts payable. Education University North Alabama 2004 BBA Accounting Finance City State GPA: TVA Investment Challenge *Alpha Theta Chi Collegiate Honor Society *Delta Mu Delta National Honor Society Business Administration *Graduated Honors (Cum Laud GPA: 3.7 *Accounting Finance TVA Investment Challenge *Alpha Theta Chi Collegiate Honor Society *Delta Mu Delta National Honor Society Business Administration *Graduated Honors (Cum Laude GPA: 3.7) Columbia State Community College 2001 State Columbia Educational Activities/Awards Extracurricular activities University North Alabama: Alpha Chi Accounting Club, Phi Beta Lambda Business Leadership Club, Bisk Student Representative Columbia State Community College: Student Council Member (Lawrence County Site) Awards received University North Alabama: Sarah R. Brown Scholarship, All-American Scholar, Dean's List,, National Collegiate Business Merit Award, Accounting Achievement Award, Institute Management Accountants National Conference Attendance Scholarship Columbia State Community College: Lloyd Booker Memorial Scholarship, Dean's List Skills Month end close, Year end close, Cash Management, Supervision, AP/AR, Acquisitions, ADP Payroll,Balance sheet, Bookkeeping, Budget preparation, Cash Flow, Crystal Reports, ERP, Financial Statements, Financial statement analysis, Fixed Assets, General Ledger, Internal Control, Inventory, Payroll, Quality Assurance, ISO, ISO 9001, IFS, NetSuite, JD Edwards, Macola, Excel, Outlook, PowerPoint, Word, QuickBooks",ACCOUNTANT
"GROCERY CLERK Experience Grocery Clerk 07/2012 05/2014 Company Name – City State Used pallet jacks hand trucks move merchandise sales floor stocking. Checked product shelves make sure contained proper price labels handled price changes requested manager. Pleasantly greeted customers provided prompt courteous service times. Maintained safe, neat clean working environment times. Built displays hung signage products. Operated various types equipment including balers, power jacks slicing machines. Rotated grocery products ensuring expired spoiled items immediately removed adhered ""first in, first out"" rule. Removed trash, swept mopped floors professional appearance. Received unloaded new items upon delivery checked products damage order accuracy. Assisted customers price checking finding requested items store. Recommended products customers drive sales. UAV Technician Avionics/Maintenance Technician 05/2014 05/2015 Company Name – City State Install, remove, inspect, test, maintain repair systems, components ancillary equipment. perform launch, recovery, flight line operations organizational maintenance. Box Truck Driver/Technician 06/2015 04/2016 Company Name – City State Inspected truck defects safe operating condition before, trips. Established maintained excellent customer relationships. Safely loaded unloaded deliveries according size load content description. Inspected tires, lights, brakes gas, oil water levels. Reported accidents, damage malfunctions involving company equipment management. Answered customer questions regarding delivery promptly accurately. Used Hand tools build crates Hang chandeliers TV's Connect/Disconnect Washers dryers Set grandfather clocks. Picker/Ambassador 04/2016 09/2016 Company Name – City State Pulled orders efficient manner maintain demanding productivity goals. Utilized system receive orders directions correct item locations. Printed labels, packaged boxes loaded outbound containers. Removed items shelves storage bins scanned tags. Picked products specific routes according pick sheets. Delivery Driver 09/2017 01/2018 Company Name – City State Communicated customer complaints, requests feedback company management. Contacted customers prior delivery confirm coordinate delivery times. Routinely answered customer questions regarding merchandise pricing. Worked night weekend shifts holiday season. Operated cash register cash, check credit card transactions. Stower 10/2017 01/2018 Company Name – City State Filled customer orders efficiency accuracy. Maintained clean organized workspace. Studied company safety procedures emergency protocols. Sorted products onto shelves according type. Separated damaged items functional ones placing shelves. Divided cargo received account Number intended location. Tracked time spent assignments day productivity reporting. Warehouse Manager/Driver 09/2016 04/2018 Company Name – City State Trained new staff job duties, company policies safety procedures rapid onboarding. Provided updates critical shipments corporate departments customers requested them. Implemented enforced policies procedures entire logistics department. Maintained established levels goods based sales forecasts demand fulfill orders time. Handled employee conflicts efficient manner following company procedures. Ensured warehouse personnel properly trained certified equipment, including forklifts pallet movers. Picked incoming stock delivered materials designated locations. Drafted budgets, monitored warehouse costs reduced expenses possible. Maintained accurate stock records schedules. Conducted monthly inventories materials work floor. Communicated emergencies, delays due weather carrier schedule changes customers supervisors. Oversaw hiring training new employees Tracked time spent assignments day productivity reporting. Apparel Clerk/PIC 12/2017 04/2018 Company Name – City State Engaged customers sincere friendly manner. Worked management team implement proper division responsibilities. Completed point sale opening closing procedures, including counting contents cash register. Actively pursued personal learning development opportunities. Cleaned organized store, including checkout desk displays. Completed daily tasks special assignments efficient quality-driven approach. Priced merchandise, stocked shelves took inventory supplies. Built relationships customers increase likelihood repeat business. Assigned work team members based company needs, personal strengths job knowledge. Verified customers received receipts purchases. Used time efficiently serving customers, including folding clothes cleaning fitting rooms. Prioritized helping customers completing routine tasks store. Followed merchandising guidelines present visually appealing displays. Mentored new sales associates contribute store's positive culture. Maintained established merchandising standards, including window, sales floor promotional displays. Steel Worker 04/2018 Current Company Name – City State Identified potential jobsite issues spoke supervisors immediately determine effective solutions. Operated heavy machinery safest manner avoid injuries accidents. Used hand tools change worn cutting tools. Consistently assumed additional responsibilities worked extended hours meet project deadlines. Prepared administered preventative maintenance work orders. Kept site work safe line budget, schedule applicable building codes. Attended monthly safety meetings ensure machine operation safety. Inspected machine parts conformance product specifications. Met production goals maintaining cost effective levels spare parts inventory. Responsible wide variety duties including, pipe fitting, painting, carpentry, electrical repair, installation, building repair. Promoted shop safety working safe manner. Informed supervisors machines needed major service. Prepared cleaned construction sites removing debris. Loaded unloaded building materials used construction. Education High School Diploma 2013 Auburn Mountainview High School City State Summary Collaborative individual well-versed using heavy machinery job sites. Physically capable climbing scaffolding willing work shift necessary. Dedicated worker known providing daily updates supervisors considered team-oriented player/communicator. Skills approach, Backhoe, Bobcat, budgets, budget, building codes, carpentry, cash register, closing, Basic computer skills, content, credit, delivery, Dependable, Driving, forklift, forklifts, functional, Hand tools, hand trucks, hiring, inspect, inventory, logistics, machine operation, machinery, materials, math, meetings, merchandising, window, Works, neat, oil, organizational, painting, personnel, pick, policies, power tools, pricing, protocols, quality, Fast learner, reporting, Safety, sales, team player, TV, type, written communication",APPAREL
"HOSPITAL PHYSICIAN BILLING SPECIALIST Professional Summary HIGHLY-ORGANIZED PROFESSIONAL WHO EXCELS AT ASSISTING HEALTHCARE PROVIDERS WITH BILLING MANAGEMENT CODING SUPPORT. WELL-ROUNDED TEAM PLAYER WITH A STRONG TRACK RECORD OF WORKING IN COLLABORATIVE ENVIRONMENTS, AND DRIVING BOTTOM LINE GROWTH THROUGH REDUCING OUTSTANDING RECEIVABLES. EXCELLENT COMMUNICATOR AND FREELANCE HEALTHCARE MARKETING CONSULTANT WHO EXCELS AT ESTABLISHING A RAPPORT WITH CLIENTS FROM DIVERSE BACKGROUNDS. PROBLEM SOLVER WHO EXERCISES CRITICAL THINKING, AND PERFORMS WORK AHEAD OF SCHEDULE. SEEKS TO TRANSITION INTO A MANAGEMENT ROLE WITH A PHYSICIAN'S OFFICE THAT WILL UTILIZE THE TALENTS/SKILLS OF AN EXPERIENCED MEDICAL BILLING SPECIALIST, AND ASPIRING OFFICE MANAGER. Licenses Skill Highlights Collections Receivables Patient Advocacy ICD-9 ICD-10 Standards Medical Billing Coding Administrative Support Electronic Medical Records Insurance Verification Marketing Design HIPPA Compliance FACS Athena Centricity Medical Manager MediTech MediSoft TruCode NueMD Microsoft Office Suite (Word, Excel, Access, Outlook, PowerPoint) ● QuickBooks Knowledge HMOs, Medicare Medi-Cal Medical Manager Software Managed care contract knowledge Electronic Medical Record (EMR) software ICD-9 coding Trained ASC Coding CPT HCPCS coding Internal medicine billing HHM Medisoft billing systems HIPAA compliance Medical billing software Strong planning skills Technical expertise Patient-focused care Strong work ethic Team player positive attitude Deadline-driven Good written communication Exercises good judgment Professional Experience Hospital Physician Billing Specialist December 2013 Current Company Name － City State Responsible managing resolving insurance denials medical, Workers Compensation Personal Injury claims. Works team Billing Specialists interact major insurance carriers, well government payers, including Medicare. Accountable ensuring new insurance claims filed timely manner prevent future reimbursement issues. Key Achievements Bottom Line Growth Reduced receivables major North Carolina medical center $4M $520K 8-month period reversing denials patients via insurance firms' appeal process, providing documentation confirming procedures necessary Created implemented new processes facilitate timely filing new insurance claims Healthcare Marketing Consultant Freelancer January 2009 Current Company Name － City State Provides ongoing marketing support Scripps Memorial Hospital Scripps Mercy Hospital San Diego. Assists projects including graphic design, marketing materials, industry trade shows, implementing marketing promote fundraising events. Physician Billing Specialist March 2012 January 2013 Company Name － City State Served frontline role, tasked managing 40 accounts daily basis well assisting medical billing collections software. Provided daily updates physicians' office managers Athena billing software packages via teleconference. Key Achievements Bottom Line Growth Slashed accounts receivables 40 Florida-based member physician offices $6M $2M 10-month period Consulted senior management expand Unified Physician Management's membership operations Northeast region, adding 52 new practices 7 month period, increasing reimbursement rates via group membership Hospital Physician Billing Specialist June 2009 May 2010 Company Name － City State Joined Insurance Verifier quickly promoted Billing Specialist. Responsible auditing patient accounts production clean claims, resulted 15% fewer rejected claims, reimbursement received carriers within average 45 days less. Education Training Bachelor Science Business Management Canisius College － City State US Bachelor Science Business Management Marketing Minor, Canisius College Buffalo, NY Associate Science Medical Billing Coding San Diego City College － City State US Associate Science Medical Billing Coding, San Diego City College San Diego, CA Accomplishments Skills Marketing, Fundraising, Graphic Design, Healthcare, Billing, Claims, Receivables, Accountable For, Auto Insurance, Compensation, Documentation, Filing, Insurance Claims, Medicare, Workers Compensation, Medical Billing, Medical Invoicing, Accounts For, Auditing, Accounts Receivables, Basis, Collections, Credit, Operations, Access, Administrative Support, Excel, Hippa, Icd, Icd-9, Medical Billing Coding, Medical Records, Medisoft, Meditech, Microsoft Office, Ms Office, Outlook, Powerpoint, Quickbooks, Word, Associate, Business Management, Coding",HEALTHCARE
"SOUS CHEF Executive Profile I eager, professional committed Chef, passionate great food working kitchen always maintain finger pulse heart establishment. I committed developing personal culinary abilities fullest extent. I vast long termed experience cooking high quality breakfast, lunch, evening meals, driving food values forward. I seeking suitable position company offers truly unique environment work along excellent career development opportunities. Core Accomplishments Enhanced customer satisfaction level 60% demonstrating fine culinary management skills kitchen dining area. Created signature main course dishes dessert menu till date. Reduced order service time 30%, effective order synchronization implementation timely prep exercises main course work stations. Professional Experience May 2015 February 2016 Company Name City State Sous Chef • Mentoring, training supporting junior chefs. • Prepared cooked, nutritious well balanced meals patrons. • Managed basic preparation food together Head Chef. • Created decided design menus careful management quantities food cooked size portions executed. • Created dishes patrons special dietary cultural needs. • Supervised kitchen staff maintain safety, ensuring personnel always wore appropriate clothing head wear accordance relevant guidelines. • Supervised back house staff daily tasks, created maintained staff scheduling optimizing house personnel ensuring satisfying cost efficiencies. • Negotiating sales representatives price orders supplies. • Hotline management. • Created menus producing taste samplers presented owners satisfaction implemented part daily menu specials. October 2006 February 2016 Company Name City State Sous Chef/First Cook In charge product produce purchasing. Responsible maintaining inspecting kitchen produce well ""walk-in"" ensuring quality integrity food supply ensuring optimal cleanliness. Mentoring, training supporting junior chefs, cooks back house personnel. Instructing proper perceiving cooking techniques. Managed action stations maintaining high standards well ensuring food quality. Maintained OSHA safety regulations. Monitored food preparation methods, portion sizes, garnishing presentation food ensuring food prepared presented optimal pristine manner. Created maintained food equipment inventories reliable records. Established standards personnel performance customer service satisfaction. Created planned menus food utilization based anticipated number guests, nutritional values, palatability, popularity, costs efficiencies. Maintained records required law local government agencies regarding sanitation, food subsidies appropriate. Created ""test taste menus"" creating food samples tasting smelling ensure palatability flavor conformity. Reviewed work procedures operational issues determine ways improve service, performance, safety. Created specialty dishes developed recipes later used used placed permanent menus dining facilities. July 2003 November 2006 Company Name City State Chef/ Cook 2 Menu sampling setting recipe amendments special events catering alongside Executive Chef. Order Synchronization maintenance inventory control ensuring cost stock management. Customer Service satisfaction intake. Hygiene assurance food inspection withing guidelines health infection control. Hospitality training mentoring new personnel. Responsible maintaining daily breakfast lunch specials running assigned stations. June 1999 February 2002 Company Name City State Line Cook Assisted management manners running preserving integrity ""hot line"". Managed maintained mise en place stations. Responsible assisting Executive Chef creating daily specials menus. Responsible proper food preparation running work station maintaining optimal line flow. Education 1999 NEW YORK RESTAURANT SCHOOL City State USA Associate Applied Science Culinary Arts GPA: GPA: 8 Completed graduated 3.8 GPA Associates degree applied science Culinary Arts. Held internship New Jersey performing arts center. Newark, N.J. Skills Culinary attributes • Strong desire instill good practice procedures working you. • Mentoring, training supporting junior chefs. • Ability bring creative commercially viable new lines market competitors do. • Physically fit able lift heavy goods stand long periods time. • Able communicate well superiors subordinates. • Can accurately estimate food labor costs. • Enforcing strict health hygiene standards cooking food preparation area. • Assisting head chef basic full preparation food. • Management meal preparations properly overseeing quantities foods cooked size portions served. • Creating dishes clients special dietary cultural needs. • Management health OSHA regulations making sure kitchen staff always wore appropriate clothing head wear accordance relevant state local law guidelines. • Negotiating price productivity supplies sales representatives upon purchase orders. • Maintaining correct level fresh, frozen dried foods ""walk-in"" well store room.",CHEF
"PUBLIC RELATIONS INTERN Summary Team leader developer five years' experience management, sales, customer service achieving positive outcomes result integrity, hard work, innovative thinking. Highlights qualifications include: Professional experience serving teams receiving regional national recognition excellence. Proven leadership motivation ability management volunteer roles. Strong verbal written communication skills. Experience organization staff volunteers multiple high-paced environments. Experience Public Relations Intern Jun 2016 Company Name － City State Develop relationships media contacts ensure integrity within articles. Execute media events timely fashion. Write weekly press releases covering weekend, sent fans sponsors. Develop manage content digital media platforms, including websites, Facebook, Twitter, Instagram, Snapchat, Google+, YouTube. Manage crisis communications develop talking points internal external audiences. Sales Service Coordinator/Assistant Branch Manager Feb 2014 May 2015 Company Name － City State Individual recipient ""Pinnacle Award"" Cincinnati Region Quarter One 2015 based results sales goal (250%), retail quality assurance audit (operational), employee satisfaction index rating, customer satisfaction index rating. Ensured compliance operational policies procedures provided workflow direction branch staff members. Assisted branch manager employee interviewing, selecting, training, setting adjusting pay rates work hours, directing daily work, monitoring implementing compliance measures, administering discipline, evaluating performance recommending hiring termination decisions. Applied selling techniques open, develop, close sales creating product interest, actively cross-selling products, actively pursuing potential customers. Addressed resolved possible escalated customer concerns complaints. Guest Services Supervisor Sep 2012 Aug 2013 Company Name － City State Organized 30-40 staff members volunteers various events Charlotte Motor Speedway's tracks. Answered questions guests pertaining events facilities. Handled complaints area assigned help satisfy guests ensure positive experience. Problem solved positive manner ensure guests satisfied visit. Sales Manager Jun 2011 Feb 2014 Company Name － City State Member Store #1252 team awarded ""Store Year"" Best Buy Co, Inc., FY 2012 Store received multiple ""Top Store Month"" honors 2011-2014 Richmond, IN, Charlotte, NC, Muncie, IN. Recommended home store District 14 Manager selected Carolina District Manager HR Manager serve one two people turn around poor-performing store Charlotte, NC. Outcomes 12-month appointment: Store earned ""Top Store Quarter"" recognition T-4 territory March 2013 Reduced shrink significantly keeping thorough inventory applying company policies procedures. Implemented employee evaluation process uphold policies employees Coached trained existing new employees company sales techniques, behaviors, goals culture. Increased customer satisfaction index applying Best Buy practices points customer contact. Supported goal achievement modeling strong salesmanship positive behaviors, driving customer satisfaction retention goals, coordinating relationships surrounding businesses, Best Buy stores, local community. Sourced, interviewed hired employees individual business group. Continually coached trained new employees, building confidence role playing, weekly one-on-one consultations, provided coaching recognition feedback create open approachable culture store. Managed Profit Loss statements, opened closed store, handled cash prepared bank deposits, audited cashier drawers, created employee schedules. Analyzed store's performance indicators team selling behaviors goals develop action plans address objectives achieve desired business results. Served Employee Experience Committee (EEC) Chairperson three stores built relationships businesses organizations local area, coordinated volunteer efforts 12 large-scale community events year. Ensured minimum 10 volunteers event secure $1,000 donation 501(c)(3). Public Relations/Social Media Manager, Department Athletics Mar 2011 May 2016 Company Name － City State Promote Indiana University Indiana University East mission fans IU East IU East Athletics. Consistently show ability ""think feet"" adapt sudden changes. Write, design administer questionnaires recruitment letters students coaches. Social media director athletics, promoting sports Twitter, Facebook, Instagram, Snapchat iueredwolves.com. Plan execute visits prospective students, competing teams, sponsors. Organize athletes visits help build connection prospective recruits. Organize fundraising events athletics. Serve event manager athletic events, organized event staff logistics. Education Bachelor Science Business Administration August 2015 Indiana University Business Administration Professional Affiliations Member Indiana University East Alumni Board Directors (July 2015-Present) Member Indiana University Alumni Association (August 2015-Present) D. Michael Coyle 2 Interests Indiana University East Assistant Coach Men's Women's Track Field (Spring 2015-Present) Cross Country (Fall 2015-Present) teams, earning USATF Level 1 Certification Completed 8-month Academy Cultivating Talent Center Leadership Development, Indiana University East School Business (August 2014-April 2015) Alumni Advisor Students Today, Alumni Tomorrow (STAT) club (July 2015-Present) Served Emcee Campus Life External Affairs events (August 2013-August 2015) Volunteered track team Special Olympics held Richmond High School interacted athlete participants facilitated meet events (March 2015) 4 year Social Media Coordinator Student Activities Advisory Team (August 2011-August 2015) Community Volunteer annual ReidRide fundraising program Reid Health generates support donations thousands pairs shoes distributed school-age kids greater Richmond area (2012-Present) Volunteer Richmond Parks Recreation City Fit 5K (2012, 2014, 2015) Volunteer United Way (May 2013) Skills c, cashier, coaching, com, content, crisis communications, customer satisfaction, directing, direction, driving, fashion, fundraising, hiring, HR, inventory, letters, logistics, director, modeling, policies, press releases, Profit, quality assurance, recruitment, retail, selling, sales, websites, workflow, articles Additional Information LEADERSHIP COMMUNITY OUTREACH Indiana University East Assistant Coach Men's Women's Track Field (Spring 2015-Present) Cross Country (Fall 2015-Present) teams, earning USATF Level 1 Certification Completed 8-month Academy Cultivating Talent Center Leadership Development, Indiana University East School Business (August 2014-April 2015) Alumni Advisor Students Today, Alumni Tomorrow (STAT) club (July 2015-Present) Served Emcee Campus Life External Affairs events (August 2013-August 2015) Volunteered track team Special Olympics held Richmond High School interacted athlete participants facilitated meet events (March 2015) 4 year Social Media Coordinator Student Activities Advisory Team (August 2011-August 2015) Community Volunteer annual ReidRide fundraising program Reid Health generates support donations thousands pairs shoes distributed school-age kids greater Richmond area (2012-Present) Volunteer Richmond Parks Recreation City Fit 5K (2012, 2014, 2015) Volunteer United Way (May 2013)",PUBLIC-RELATIONS
"VP OF INFORMATION TECHNOLOGY Executive Profile A results oriented technology leader 18 years IT experience, 8 years supervisory experience. Passionate collaborating key stakeholders develop information technology vision strategy effectively building organization, processes, infrastructure services support short long-term business needs. Understands business value available tools applications provide optimal strategic benefit appropriate cost. Skill Highlights IT Governance Team Leadership Systems Integration Contract Negotiations Disaster Recovery Plans IT Operations Core Accomplishments Implemented new phone system immediately save company $100,000 year benefits increased productivity lowering need IT support. This includes vendor contract negotiation, resulted cost new phone system covered pocket expenses. Managed multiple IT Projects resulted increased productivity, performance revenue. Enhanced communications nationwide offices using Video Conferencing, saving $50,000 year travel costs. Worked Marketing integrate CRM systems Marketing systems, resulted real-time feedback marketing end users client actions. Converted VMWare Hyper-V resulted lower costs quicker recovery part DRP. Designed, Implemented maintained Disaster Recovery Plan reduced recovery time 4 days 2 hours, potentially saving company catastrophic downtime. Initiated Task management system resulted better communication increased productivity team. This kept stakehoders loop project status. Using qualitative quantitative techniques, discovered numerous ways improve current systems, saving Bradley-Morris $250,000 year. Mentored coached employees resulting 25% increase productivity. History increasing infrastructure performance increasing uptime nearly 100%, saving company $5M year revenue. Quickly gained expertise company's CRM resulted saving company $600,000 consulting fees. Increased sales reduced costs cutting manual quoting process time 80% design implementation new automated quoting system. Spearheaded design build commissions system resulted recovering $2.5M unaccounted commissions due. Professional Experience VP Information Technology 07/2014 03/2017 Company Name City State Hired transform IT department, successful within first months. Developed IT strategy designed increase sales business process efficiency, lower costs company risk. Built managed highly effective team employees, vendors, service providers. Reporting CEO, responsible information technology budgeting, vendor negotiations, business intelligence. Responsible IT Budget, task management delegation, IT staff mentoring reviews. VP Information Security Technology 02/2009 05/2014 Company Name City State Lead IT operations, including purchasing, budget structure. Conduct performance reviews record results. Prepare deliver reports presentations IT issues CEO VP Sales Demand. Train employees system use, workflow procedures, technology policies. Manage employees connection IT functions. Manage outside vendors consultants needed. Served HIPAA compliance officer. Worked marketing VP Product Development align new products concepts corporate technology corporate strategic goals. Director Information Technology 02/2006 02/2009 Company Name City State Managed information security follow HIPAA Compliance guidelines. Advise CEO executives advanced technology solutions. Began serving Executive Management Team. Met client executives determine client needs, project requirements, feasibility; translate needs technical requirements. Established high functioning lean IT department quickly respond internal external IT support requests. Bolstered system performance design development new Electronic Data Processing system leveraging expertise Visual Studio 2010, SQL Server, ASP.NET. Oversaw areas Infrastructure. Information Technology Manager 02/2003 02/2006 Company Name City State Continued improve expand Commissions Tracking Application. Gained expertise companies CRM digitally integrated Commissions Tracking System CRM. Increased system uptime 80% 99% implementing new Hyper-V virtual servers/DFS downtime. Developed deployed corporate software apps employee's mobile devices streamline corporate use uniformity. Application Developer 08/2002 02/2003 Company Name City State Spearheaded major, year-long initiative plan, design, build, implement ETL commission database system utilizing SQL databases ASP.Net, including data analysis reporting recovered $2.5M ""lost"" commissions. Provided end-user desktop support. Education Information Systems 2014 Park University GPA: 3.5 Bachelor Science Management 2007 Park University Magna Cum Ladue GPA 3.82 Skills ASP.Net 4.5, ASP.Net, VB.NET, Active Directory, Backup, Budget, Contract negotiation, CRM, Data Analysis, Data Processing, Databases, Disaster Recovery, ETL, EDI, ITIL, Training, Executive Management, Senior Management, GoldMine, Information Security, HealthCare IT, IT support, Leadership, Marketing, Network analysis, Performance reviews, VoIP, Presentations, Process Enhancement, Product Development, Servers, SQL, SQL Server, Strategy, Desktop support, Visual Studio, Workflow Military Experience Electronics Technician 07/1997 07/2001 Company Name City State Deployed maintained CAT5 fiber optic cable. Directed trained subordinate Technicians. Configured 5 stations CAT5 fiber optic cable. Conducted quarterly annual formal performance reviews subordinates. Installed Windows NT system 400 computers. Earned good conduct sharpshooter awards.",INFORMATION-TECHNOLOGY
"INFORMATION TECHNOLOGY SPECIALIST Professional Summary Seeking obtain career Information Assurance focus Cyber Network Defense Seeking obtain career Information Assurance focus Cyber Network Defense Seeking obtain career Information Assurance focus Cyber Network Defense Skills Desktops, Ethernet cables Cisco routers Video Sound Cards CD-ROM Drives Multiplexors Scanners Monitors Switches TCP/IP Configuration Installing, adding deleting user accounts Active Directory Strong software application knowledge Avaya, Microsoft Office, Remedy Experience Information Technology Service Management (ITSM) Desktops, Ethernet cables Cisco routers Video Sound Cards CD-ROM Drives Multiplexors Scanners Monitors Switches TCP/IP Configuration Installing, adding deleting user accounts Active Directory Strong software application knowledge Avaya, Microsoft Office, Remedy Experience Information Technology Service Management (ITSM) Experience Information Technology Strong software application knowledge Avaya,Microsoft Office,and Remedy Installing,adding deleting user accounts Active Directory Ethernet cables Video Sound Cards CD-ROM Drives Multiplexors Scanners Monitors Switches TCP/IP Configuration Installing, adding deleting user accounts Active Directory Strong software application knowledge Avaya, Microsoft Office, Remedy Experience Information Technology Service Management (ITSM) Experience Information Technology Strong software application knowledge Avaya,Microsoft Office,and Remedy Installing,adding deleting user accounts Active Directory Experience Information Technology Service Managment (ITSM) Ethernet cables CD-ROM Drives Scanners TCP/IP Configuration Installing, adding deleting user accounts Active Directory Strong software application knowledge Avaya, Microsoft Office, Remedy Experience Information Technology Service Management (ITSM) Experience Information Technology Strong software application knowledge Avaya,Microsoft Office,and Remedy Installing,adding deleting user accounts Active Directory Experience Information Technology Service Managment (ITSM) Work History Information Technology Specialist 02/2018 Current Company Name Defines scope, plans deliverables assigned projects Coordinates collaborates others analyzing collected requirements ensure plans identified solutions meet customer needs expectations Confirms prioritizes project plans deliverables customer, participates business technical information technology solution implementations, upgrades, enhancement conversions Understands uses appropriate tools analyze, identify resolve business technical problems Applies metrics monitor performance measure key project criteria Performs maintenance troubleshoots network connectivity, printer, hardware issues uses site remote Assists users deployment maintenance desktop workstations. 06/2016 01/2018 Company Name Diplomatic Security Service Department State Protected U.S. diplomats visiting foreign dignitaries diplomatic missions Maintained security awareness federal environment Assisted employee management Interacted VIP personnel members Senate, foreign domestic diplomats, Secretary State. Information Technology Interpreter 08/2010 03/2016 Company Name Assisted United States military training foreign nationals information technology basic troubleshooting basic system set Diagnosed computer errors provided technical support Backed restored organizational data files systems Installed, configured upgraded PC software operating systems Created updated IT support tickets per Standard Operating Procedures Provided customer support email, hosted applications, desktop, system network problems within defined Service Level Agreements. Languages Fluent Dari, Dutch, Russian",INFORMATION-TECHNOLOGY
"SOUS CHEF Summary To bring positive attitude, strong work ethic strong team attitude new career opportunity. Highlights Adaptive team player Customer service expert Strong organizational skills Deadline-driven Focused driven Positive attitude Accomplishments Supported kitchen operations chef absent. Assisted maintaining preparation service areas sanitary condition. Received 4“exceeds expectations” ratings performance reviews. Recognized peers management going beyond normal job functions. Work Experience Sous Chef March 2013 Current Company Name － City State Assisted co-workers. Checked quantity quality received products Cleaned prepared various foods cooking serving Trained staff of14emp correct facility procedures, safety codes, proper recipes plating techniques. Frequently switched positions Cold Food prep, Soup Station Chef Relief Chef mid shift support changing needs large industrial kitchen. Instructed cooks workers preparation, cooking, garnishing, presentation food Planned prepared food parties, holiday meals, luncheons, special functions, social events Prepared variety foods according customers' orders supervisors' instructions Prepared dishes following recipe verbal instructions Stocked rotated products, stocked supplies, paper goods timely basis Stocked supplies serving stations, cupboards, refrigerators, salad bars Supervised coordinated activities cooks workers engaged food preparation Used food handling standards Weighed, measured, mixed ingredients according recipes using various kitchen utensils equipment Cleaned, cut, cooked meat, fish, poultry Complied scheduled kitchen sanitation ensured standards practices met Cooked food properly timely fashion, using safety precautions Oversaw kitchen employee operations ensure production levels service standards maintained Packaged take-out foods served food customers General Manager March 2009 February 2013 Company Name － City State Accepted payment customers made change necessary.Assisted co-workers. Checked quantity quality received products Cleaned spilled food, drink broken dishes, removed empty bottles trash Managed morning rush [Number] customers daily efficient, levelheaded customer service. Adhered recipe presentation standards specialty coffee drinks. Managed 14 team members, including scheduling, training conflict resolution. Updated menu daily offerings specials, using personalized artistic touches. Correctly followed health, safety sanitation guidelines. Greeted connected every customer, recommending drinks pastries.Maintained highest standards conduct service. Maintained calm demeanor high-volume periods special events. Customer service/call center March 2008 February 2009 Company Name － City State I provided members medical providers outstanding customer service simple complex medical dental issues. Provided member benefits medical dental providers according coverage purchased member. Helped members understand explanation medical dental benefits. Arraigned managed care complex medical cases. I knowledgeable insurance coding terminology; Dean Vaughn Medical Terminology; ICD-9 codes; CPT, 1500 forms. I properly documented member provider call complex mainframe. Maintained good phone standards established department head performed duties assigned. Customer Service Rep May 2007 March 2008 Company Name － City State I answered inbound donor telephone calls, placed outbound donor telephone calls schedule donors, discussed various issues related making appointments donors, maintained customers account using complex mainframe computer system, duties assigned. Cook/Baker September 1999 May 2007 Company Name － City State I performed daily food preparation adhering strict food safety standards. Keeping records updated HACCP Program, operated cash register system, adhered strict cleanliness standards keeping work area well organized. Helped load unload food delivery trucks. I completed food preparation tasks strict time schedule. I adhered high cleaning sanitation standards food utensils. Made calculations food needs based past current demands. I preplanned prepared work next day's menu. I worked overtime weekend functions requested. I assisted Director Head Cook daily tasks. Dog Grooming Assistant April 1993 December 2000 Company Name － City State Swing/Assistant Manager March 1993 September 1999 Company Name － City State My responsibilities included managing profitable shift without supervision, managing people, product equipment. Accepted payment customers made change necessary.Assisted co-workers.Checked quantity quality received products Cleaned prepared various foods cooking serving Greeted customers restaurant drive-thru, took rang orders, handled payment thanked customers Kept drink stations clean ready service Performed serving, cleaning, stocking duties establishments Portioned wrapped food Education General Equivalency Diploma (GED) Spring 1989 Des Moines Community College － City State Serve Food Safe Certification August 2000 Urbandale Community Schools － City State Dean Vaughn Medical Terminology Principal Financial Group Skills benefits, cash register, CPT, customer service, delivery, Financial, forms, ICD-9, insurance, Director, mainframe, managing, Medical Terminology, next, coding, safety, supervision, telephone, phone, well organized",CHEF
"SENIOR ACCOUNT EXECUTIVE Experience 10/2011 Current Senior Account Executive Company Name － City State 10/2011 Current Senior Account Executive Company Name － City State Serve day-to-day contact senior level Microsoft clients (e.g. collaborate, strategize counsel approach business problem and/or storytelling goals) Oversee strategic storytelling efforts major metropolitan markets aim grow consumer perceptions Microsoft positive impact community (e.g. markets include New York, San Francisco, Seattle, Boston, Los Angeles etc.) Integrate internal external stakeholders messaging, narrative development communications plans support holistic storytelling approach (e.g. PR, social, product, marketing, stakeholders etc.). Maintain lasting relationships top-tier influencers across variety tech consumer sectors behalf clients like Microsoft, Volvo Safeway. Manage junior level team members, offer career coaching mentorship Managed grew Microsoft Office brand ambassador program (e.g. worked drive brand awareness, credibility shift consumer perceptions notable consumer lifestyle bloggers influencers via online social campaigns Drove strategic campaign development execution Microsoft Office events key seasonal moments (e.g. holiday, back school, etc.). 10/2009 10/2011 Public Relations Associate Company Name － City State Provided public media relations/public affairs support Walmart stores Oregon (e.g., market research, public outreach, public sentiment monitoring, political analysis, building maintaining relationship statewide nonprofits stakeholders). Managed media relations executed ongoing awareness campaign alternative youth education program (Oregon National Guard Youth Challenge Program). Managed healthcare association, Oregon Society Physician Assistants (e.g., membership recruitment, conference planning execution). 01/2008 10/2009 Assistant Manager Company Name － City State Managed team 10 sales associates (e.g., scheduling, sales coaching retail operations). Ensured associates successfully marketing Fossil brand. Coached associates sales floor; trained new associates company values sales expectations. 01/2007 12/2007 Assistant Manager Company Name － City State Promoted people manager; managed team 80-plus employees; sought recruited brand reps (e.g., conducted interviews, hired led new employee orientations). Worked visual manager (e.g., supervised visual marketing layouts brand presentation). Education June 2006 B.A University Oregon － City State School Journalism Communications Skills approach, coaching, clients, Journalism, market research, marketing, media relations, messaging, Microsoft Office, PR, recruitment, retail, sales, San, scheduling, strategic",PUBLIC-RELATIONS
"BUSINESS DEVELOPMENT CONSULTANT Summary Experienced Life Science Sales Marketing specialist track record growing customer base maximizing sales. Motivated ambitious ability increase business opportunities dynamic marketing strategies effective communication. Able use analytical skills industry knowledge develop innovative strategies success. Skills Business Development Account Management Competitive Analysis Prospecting/Cold Calling Knowledge Drug Development Cycle Sales Marketing Strategizing Market Research Analysis Marketing Management Event Planning C-level Presentations RFP/RFI/Bid Preparation Public relations Experience Business Development Consultant Mar 2018 Current Company Name － City State SGW Pharma Marketing B2B life science marketing agency focused connecting drug development companies target audiences (development partners, investors, service providers etc.) developing managing integrated, full circle marketing programs Oversaw business, client vendor negotiations. Effectively directed internal marketing, communications sales support staff. Improved marketing plans, sales strategies customer relations maximize business development. Leveraged industry trends client markets shape value-added solutions approaches key audiences. Streamlined operational efficiencies, developed sales tracking reports planning executive team. Maintained strong understanding competitors, offerings presence across globe. Account Executive Oct 2017 Feb 2018 Company Name － City State American Laboratory Trading provides asset management services high-quality refurbished laboratory.equipment clients life science academia industry Promoted business growth NC maximizing existing client relationships identifying new business opportunities cold calling, networking, marketing prospective database leads Completed daily outbound calls, 50 calls per day Discovered new opportunities grow expand inventory products product acquisition Successfully increased monthly sales revenue 75% month Kept detailed records daily activities client relations Salesforce.com Southeast Sales Executive Apr 2016 Sep 2017 Company Name － City State SGS Life Science Services global leader R&D Quality Control testing services pharmaceutical, medical device biopharmaceutical industries. Prospected conducted 45 face-to-face sales calls per month business executives directors throughout assigned territory. Successfully acquired average 1.5 new customers per month achieving 108% total Revenue Target 2016. Represented company focused industry trade show and/or networking events. Attended monthly sales meetings quarterly sales training. Manager, Business Development Feb 2013 Apr 2016 Company Name － City State Advantar Labs (now part Eurofins) GMP contract laboratory specializing small large molecule drug development programs. Secured new business building strong client relationships cultivating deep understanding sponsor needs. Initiated two key partnerships resulted 47% revenue growth. Successfully developed planned relationship cultivating events promote growth resulting expansion clientele base 35%. Developed innovative targeted marketing strategies support overall branding objectives. Played key role addition launch new service offerings Maintained up-to-date knowledge industry, target accounts competitive landscape. Account Manager I Sep 2011 Feb 2013 Company Name － City State Cirrus Pharmaceuticals (now Recipharm) contract product development company assisting biotechnology pharmaceutical companies dosage form development projects, specifically inhaled dose products. Developed strategies drive partnering 8 new clients 2012 grew underdeveloped territory existing contacts leads. Represented company professional trade shows conferences subject matter expert; held information sessions made presentations win new business Identified grew adjacent, untapped market. Able secure new business within 4 months starting role Served liaison customer Cirrus' project management team, scientific leaders executive management allow seamless project initiation Sales Consultant Apr 2011 Sep 2011 Company Name － City State Tarheel Media Solutions provides marketing advertising solutions small businesses North Carolina. Established new customer accounts perseverance, dedicated cold calling exceptional service. Demonstrated products show potential customers benefit/advantages encourage purchases. Researched customized service proposals clients. Consistently met exceeded sales goals 20%. Fundraising Marketing Intern Oct 2010 Mar 2011 Company Name － City State The Muscular Dystrophy Association nonprofit health agency dedicated curing muscular dystrophy, ALS related diseases funding worldwide research Supported Fundraising Director organization management activities associated community fundraising events. Cultivated relationships community leaders, businesses local citizens effort draw attention MDA add new donors/volunteers. Gathered analyzed cultural, educational, social demographic data community guide local program development. Education Training Bachelor Science Chemistry 2009 University North Carolina Wilmington － City State United States Minor Spanish GPA 3.45 Skills Proficient Salesforce, Oracle, ACT!, SharpSpring, Microsoft Office, MailChimp, Pardot, Yammer, Google Chrome, Skype Business, GoTo Meeting, LinkedIn, Twitter, Marketing Automation Software, Lead Generation Software, CRM Systems, Concepts Applications Chemistry, Contract Research, Analytical Lab Equipment",BUSINESS-DEVELOPMENT
"PROJECT COORDINATOR Professional Summary To part world class organization I utilize experience knowledge gained e*ciently help organization realize goals objectives focusing optimum operational management leadership activities. Core Qualifications Medicine Dentistry Critical Thinking Judgment Decision Making Medical terminology Time Management Active Learning Quality Control Analysis Multitasking HIPAA E-health records, MS-o*ce o*ce tools Experience Project Coordinator June 2015 December 2015 Company Name － City State Roles responsibilities: Maintained project assets, communications related database(s). Maintained scheduling event calendars. Performed payroll functions, maintaining timekeeping information processing submitting payroll. Review report project's budget finances. Collected information made judgments observation, interviews, review documents. Applied systematic sampling techniques ensure accuracy, completeness, precision, representativeness samples selected surveys. Collaborated economic development planners decide implementation proposed development policies, plans, programs based culturally institutionalized barriers facilitating circumstances. Conducted participatory action research communities organizations assess work done design work systems, technologies, environments. Build use text-based database management systems support analysis detailed firsthand observational records ""field notes."". Healthcare Administrator January 2013 December 2013 Company Name Roles responsibilities: Established work schedules assignments sta*, according workload, space equipment availability. Conducted fiscal operations, including accounting, planning budgets, authorizing expenditures, establishing rates services, coordinating financial reporting. Maintained awareness advances medicine, computerized diagnostic treatment equipment, data processing technology, government regulations, health insurance changes, financing options. Monitored use diagnostic services, inpatient beds, facilities, sta* ensure e*ective use resources assess need additional sta*, equipment, services. Introduced E-Health records organization Developed maintained computerized record management systems store process data personnel activities information, produce reports. Prepared activity reports inform management status implementation plans programs, services, quality initiatives. Managed changes integrated health care delivery systems, work restructuring, technological innovations, shifts focus care. Developed implemented medical programs health services promote research, rehabilitation, community health. Student Intern October 2011 November 2012 Company Name － City State Roles responsibilities: Examined teeth, gums, related tissues, using dental instruments, x-rays, diagnostic equipment, evaluate dental health, diagnose diseases abnormalities, plan appropriate treatments. Completed maintained accurate records reports regarding patients' histories progress, services provided, required information. Advised instructed patients regarding preventive dental care, causes treatment dental problems, oral health care services. Treated exposure pulp pulp capping, removal pulp pulp chamber, root canal, using dental instruments. Prescribed antibiotics medications. Designed prosthodontic appliances, space maintainers, bridges, dentures, write fabrication instructions prescriptions denturists dental technicians. Fill pulp chamber canal endodontic materials. Evaluated dental needs determine changes trends patterns dental disease. Applied fluoride sealants teeth. Managed business, employing supervising sta* handling paperwork insurance claims. Plan, organize, maintain dental health programs. Participated case conferences sta* meetings. Education Master's Healthcare Administration Dec 2015 Oklahoma State University － City State Healthcare Administration 3.79 Bachelor Dental Surgery (BDS) Nov 2012 SRM Dental College － City State India 72 Skills accounting, bridges, budgets, budget, oral, community health, conferences, Critical Thinking, data processing, database, database management, Decision Making, delivery, Dentistry, financing, financial reporting, focus, government regulations, insurance, notes, materials, Medical terminology, meetings, Multitasking, payroll, personnel, policies, progress, quality, Quality Control, rehabilitation, research, scheduling, supervising, surveys, Time Management, x-rays",HEALTHCARE
"DESIGNER TECHNICAL DESIGNER Summary Creative fashion designer background catagories swim, intimate apparel, loungewear, sportswear. Experience designing wovens cut sew knits, creating technical drawings packages. Excellent time management, organizational skills, work ethic. Highlights Detailed technical sketches Technical packages Line sheets Garment Fittings Garment specing Correspondence overseas vendors Accomplishments Co-founded Ulihu, men's women's underwear loungewear company. Oversaw design technical design pieces managed production New York City. Experience Designer Technical Designer January 2013 August 2015 Company Name City State Responsible research, development, design season Prepare technical packages styles (Excel Illustrator) Source place orders fabrics trims sampling production Oversee domestic development production NYC Communicate factories ensure proper fit construction well maintaining timelines Attend fittings Responsible overall fit product Review approve samples (Fit, Pre-pro, T.O.P.). Costume Designer Wardrobe Supervisor June 2001 August 2015 Company Name City State Presented finalized costumes characters. Purchased and/or made costumes, within agreed upon budget. Fit garments made alterations. Created costume plot script using Synch OnSet. Facilitated loans several designers showrooms. Production Assistant October 2012 March 2013 Company Name City State Assisted product development stages sportswear. Daily Correspondence domestic factories New York City garment district. Attended fittings took notes. Made updates sketches technical packages relayed changes vendors. Created line sheets mailers send buyers. Associate Designer April 2010 October 2012 Company Name City State Ralph Lauren Sleepwear Loungewear Responsible design development FOA FOE loungewear programs well assisting head designer development Lauren Sleepwear line. Research develop existing emerging concepts trends inspiration color, fabric, silhouette Use research develop seasonal trends produce product presentations including color boards, concept boards, print/story boards, full figure flat sketch designs help sell concepts buyers Partner Merchandising edit line Create detailed flat sketches (using Illustrator) illustrations mock ups tech packs well catalog line sheets Prepare pass design detail sheets trim sheets designs technical design Work technical design achieve highest quality best fit possible Responsible administration follow product design process including daily communication multiple overseas vendors ensure product development design related questions Attend prototype pre production sample meetings review garments note changes Participate fittings make revisions sketches design packages needed Create manage trim sheets, line sheets, boards, seasonal books, tear books. Assistant Archivist May 2009 August 2009 Company Name City State Photographed described incoming assets designers vintage/inspiration prototype/heritage pieces. Assisted designers searching pulling garments fit particular theme query style, cut, color, print, detailing. Created mood detail boards garments archive designers requested. Assistant Designer August 2006 October 2008 Company Name City State Assisted designer phases design process concept creation Created detailed flat sketches specs (by hand computer Adobe Illustrator) Completed initial stages product development including tech packs, cutters must issuing style numbers Attended fittings, took notes, communicated updates patternmakers Communicated head patternmaker seamstresses daily basis oversee production orders Created line sheets invoices wholesale orders, researched new stores future sales Maintained fabric library sourced new vendors necessary Consulted clients concerning style, fit, color Oxford Li Fung March 2006 August 2006 Assistant Patternmaker Women's sportswear division General Assistant nine patternmakers large sample room Assisted patternmakers draping revising patterns fittings Transferred patterns muslins paper ensure guideline specs according tech packages Responsible specing incoming sample garments. Education Associate Applied Science Fashion Design F.I.T City State BA Eastern European Studies Saint Edward's University City State Computer Skills Adobe Illustrator Adobe Photoshop Microsoft Excel Microsoft Office",DESIGNER
"NURSE CLINICIAN II ON MEDICAL/CARDIAC INTENSIVE CARE UNITS AND INTERVENTIONAL UNIT OBJECTIVE I Registered Nurse applying Doctor Nursing Practice (DNP) concentration nurse anesthesia (CRNA) strengths high-quality collaborative interdisciplinary patient care, technical procedures, strong patient-family communication. I aiming receive exceptional training invaluable learning experiences institution's School Anesthesia. I wish challenge flexibility critical situations working fast-paced emergency situations. With BSN educational degree Loyola University Chicago estimated 4 years experience MICU (2 years nursing care technician working MICU RN since September 2013), I believe I highly qualified seeking opportunity well-trained become exceptional Nurse Anesthetist top-ranked institution. Professional Summary Two solid years experience Medical/Cardiac/Interventional ICU Advocate Lutheran General Hospital. Provide compassionate care critically-ill patients suffering injuries debilitating medical conditions. Observe behavior symptoms report changes on-call physicians. Competently trained telemetry monitoring, ventilator management, titration high-potency vasoactive drugs, CRRT therapy, Hypothermia therapy, TPA management, IABP management. Managed life support equipment IV administration fluids medications. Respond cardiac respiratory code situations per current ACLS guidelines. Proactively learned new procedures treatment protocols. Educate families patient conditions provide support needed. Competent providing end-of-life care palliative hospice patients. Frequently acts preceptor nursing students critical-care rotations. Maintains strong reputation achieving high levels patient satisfaction. Device Competencies Proficiencies: telemetry monitoring, ventilator management, CRRT/CVVH therapy, hypothermia therapy, TPA management, Intra-Aortic Balloon Pump management, Flow Trac device (Cardiac Output, Cardiac Index monitoring device), Impella, Pacemaker Transcutaneous Pacemaker management, Rapid Infusers, Swan-Ganz Catheter, Bladder Pressure, Potent IV Medications including Vasopressor Sedation Drugs (Including, limited to: Neo-Synephrine, Levophed, Vasopressin, Epinephrine, Dopamine, Dobutamine, Propofol, Fentanyl, Midazolam, Lorazepam, Morphine, Nitroglycerine, Nipride, Nimbex) Licenses Certifications Registered Nurse: State Illinois: August 2013-Present Advance Cardiac Life Support (ACLS) Certification: 2014-Present Basic Life Support (BLS) Certification: 2014-Present Pediatric Life Support (PALS) Certification: 2015-Present NIHSS Certified (September 2013- Present) Skill Highlights Life support IV administration Medication administration Therapy treatment Procedural assistance Hourly Rounding HIPPA compliance Reporting documentation Computer charting Diagnostic assessments Vital signs Professional Experience 09/2013 Current Nurse Clinician II Medical/Cardiac Intensive Care Units Interventional Unit Company Name － City State 08/2014 Current Dancer Chicago Luvabulls Company Name － City State Lead, cheer, applause, support Chicago Bulls basketball games held throughout season United Center. Encourage crowd involvement gametime dance performances, crowd activities, concourse. Maintain crowd orderliness spectators. Participate charity work, fundraisers, community events around Chicagoland area. Responsible making certain practice sessions thoroughly met, prepared changing conditions gameday. 06/2011 08/2013 Nursing Care Technician II Medical/Cardiac ICU Interventional Unit Company Name － City State Nursing Care Technician/Unit Secretary (Dual Role) 33-bed Medical/Cardiac/Interventional ICU floor. Providing basic patient care including: blood glucose monitoring, obtaining patient vitals, assisting patients bathing grooming (Activities Daily Life). Competent phlebotomy work perform 12-lead EKG patients. Provide assistance nurses execute direct patient care may include wound care dressing, complete patient baths assisting physical therapy. Able perform unit secretarial duties including admitting, transferring, discharging patient, preparing patient charts, handling/directing phone calls. Education Training 2013 Bachelor Science BSN (Bachelor's Science Nursing) Loyola University Chicago － City State USA Cumulative GPA 3.59 Honors •Dean's List, Loyola University Chicago (Semesters 1-4, 8) Awarded students GPA 3.5/4.0 higher Awards Recipient multiple Advocate Lutheran General Hospital Spirit Awards: Awarded employees demonstrate Behaviors Excellence provide excellent patient care Alpha Sigma Nu Jesuit Honor Society: Member (October 2012-May 2013) Awarded students top 15% class academically demonstrated record service Loyola Jesuit ideals education Sigma Theta Tau Honor Society Nursing: Member (November 2012-May 2013) Awarded nursing students 3.0 GPA higher National Society Collegiate Scholars: Member (Jan 2010-May 2013) Awarded students GPA 3.4 higher Co-Curricular Activities DNV Unit Auditor Medical/Cardiac ICU Advocate Lutheran General Hospital Unit Restraint Auditor Medical/Cardiac ICU Advocate Lutheran General Hospital Loyola University Chicago's Nursing Student Council Executive Board: Vice President (April 2012-May 2013) Loyola University Chicago's National Society Collegiate Scholars Executive Board: Co-Social Chair (Sept 2012-May 2013) Loyola University Chicago's Nursing Student Council: Class Representative (Aug 2009-May 2013 Professional Organizations AACN (American Association Critical-Care Nurses): Member (Feb 2015-Present) Volunteer Community Service Honduras Global Public Health Brigade (May 2013) Service trip Honduran community El Jute one week. The trip objective empower rural Honduran communities prevent common illnesses in-home infrastructural development, community leader training, health education. Through collaborative volunteer work, overall infrastructure improved within home construction five projects: eco-stoves, latrines, water storage units, showers, concrete floors. Special Participation Research study participation Skills Fluent conversational Spanish Competent performing 12-lead EKGs Proficient Microsoft Office (Word, Excel, PowerPoint) Highly organized excellent communication skills Willingness rapid ability learn results professional growth cooperative relationships colleagues",ADVOCATE
"ADMINISTRATIVE MANAGER Professional Summary Highly skilled bilingual (English/Spanish) motivated professional seeking suitable position esteemed facility. Core Qualifications Report writing Human resource knowledge Professional demeanor Time management ability Ability prioritize Self-directed Computer proficiency Experience Company Name June 2013 Current Administrative Manager City State Answer multiple phone lines Bookkeeping Sending receiving emails, faxes, copying Managed office inventory placed new supply orders. Sorting distributing mail IT &Telecoms Troubleshooting Collections Account Reconciliation. Developed administered department budgets. Liaised directly customers meet needs maintain satisfaction. Company Name March 2012 September 2012 Administrative Assistant City State Answer multiple phone lines Handle daily reports Sending emails,faxing,copying Making outbound calls customers Ordering office supplies Data entry. Scheduled appointments maintained master calendar. Updated employee paperwork records. Company Name March 2011 July 2011 Front Desk/ Customer Service Rep City State Arranges customer travel, hotel reservations, auto rental. Tracks aircraft arrival assures prompt line service. Arranges prompt customer de-briefing appropriate technical personnel. Dispatch information line service pilots. Company Name January 2007 January 2011 Registrar Receptionist City State Answering telephones Register patients Verifying insurances Enter patients information computer Follow unpaid claims within standard billing cycle timeframe File patients document. Education Sanford Brown Institute Medical Assistant City State CPR Certified Skills Clinical/Administrative Skills Phlebotomy EKG'S Urinalysis Vital Signs Pharmacology Clinical Asepsis Health Insurance Filing Appointment Scheduling MS Word MS Excel MS PowerPoint",AVIATION
"SALES COORDINATOR Summary Looking position illustrator company knowledge skills utilize enhance. Highlights Microsoft Word, Excel, Photoshop CS6 Internet savvy Conceptual thinker Strong leadership abilities Team player. Time Management Strong design sense Highly organized quick learner Creative Artistic Accomplishments Obtain high position military implement certain skill sets work well people everyday life Experience 03/2016 Current Sales Coordinator Company Name － City State Able operate material handling equipment (e.g. hand truck, pallet jack, forklift, etc.). Tint paint, match colors applicable. Operate computer communicate via telephone, although slightly hearing impaired. Poses great customer service skills, including problem solving handling customer complaints. Good written verbal communication skills. 03/2016 Current Security Guard Company Name － City State Secures premises personnel patrolling property; monitoring surveillance equipment; inspecting buildings, equipment, access points; permitting entry..Prevents losses damage reporting irregularities; informing violators policy procedures; restraining trespassers.Controls traffic directing drivers.Completes reports recording observations, information, occurrences, surveillance activities. 02/2008 02/2016 Maintenance chief Company Name － City State In charge daily Maintenance operation preventive corrective services Alameda's/Hawaii Amphibious equipment Record keeping twenty 55 horse outboard engines. Managed 9 people effectively implement positions Education 1 2012 General Education Santa Rosa Junior College － City State Bachelors Fine Art Academy Art University － City State Fine Art Skills Experience 4 years field designing illustrator Proven ability design layouts, logos web sites Profound ability plan, organize manage projects Sound knowledge advance technologies designing techniques Exceptionally good communication skills Additional Information Sea Service Deployment Marines Corpse Good Conduct Medal NATO Medal ISAF Afghanistan Global War Terrorism Afghanistan Campaign National Defense Service Medal.",SALES
"HR MANAGER/BUSINESS PARTNER Summary A Human Resources Business Partner extensive experience aligning HR strategy business strategy assigned business groups. Employee Relations Coaching/Mentoring Talent Acquisition Salary Planning Organizational Design Workforce Planning Talent Management Succession Planning Change Management Development Highlights Lominger Korn/Ferry Certifications: Talking Talent, Succession Architect, Voices 360 Leadership Architect HRIS – Workday, PeopleSoft, Oracle, HR Workways Taleo Excellent Written Verbal Communication Skills Self-motivated, detail oriented, organized, customer focused Maintains high level confidentiality Proficient MS Word, Excel, PowerPoint, Outlook Performance management strategies Employment law knowledge Employee relations Manager coaching training HRIS applications proficient Talent management Employee Relations Coaching Talent Acquisition Workforce planning Experience HR Manager/Business Partner January 2000 January 2014 Company Name － City State Point contact multiple business groups 400+ employees including various support groups Finance, Legal, IT, etc.) business units Manufacturing, Marketing, Service. Strategic Business Partner – Partnered Vice Presidents, Directors, management workforce planning, talent management, change management, building organizational capability. Employee Relations Responded facilitated resolution employee relations issues (i.e. performance concerns, investigations, terminations, day day questions). Partnered legal counsel needed. Talent Management Provided coaching feedback managers employees talent management activities including performance management, training development, organizational capability assessment, strategy planning. Facilitated annual calibration, salary planning, talent reviews. Workforce Planning Partnered Talent Acquisition drive recruitment strategies processes including review approval requisitions strategy sessions. Partnered management staffing requirements, identified skill gaps, analyzed communicated trends, implemented retention initiatives. Designed, developed executed HR plans within assigned business groups support overall corporate business unit direction. Partnered collaborated HR functions (i.e. Compensation, Talent Acquisition, HRIS, T&OD) develop, implement, maintain deliver, value added companywide service management employees. Change Management: Facilitated managed organizational change reorganizations, leadership changes reductions force. Compliance: Assured client group compliance legal requirements across diverse areas human resources. Senior Human Resources Generalist January 1997 January 2000 Company Name － City State Point contact client group 400+ employees fast paced, high volume-manufacturing environment. Strategic business partner Vice President, Directors, management. Kept executive updated areas morale issues, hiring needs, headcount, effective communication management style, etc. Talent Acquisition: Managed work load 50+ open requisitions given time (Exempt Non-exempt positions) Employee Relations: Handled employee relations' issues client groups (i.e. performance, sexual harassment, violence, investigations, mediations, terminations day day questions). Benefits: Administered benefits compensation tracked leave absences. Workers Compensation: Filed monitored Workers' Compensation claims, OSHA reporting. Associate Human Resources Representative January 1992 January 1997 Company Name － City State Administered company benefit programs 800 employees including Flexible Benefits, 401(k), COBRA; maintained vendor relations; prepared monthly insurance billings. Employee relations: Responsible employee relations issues client group 100 employees. New Hire Orientation: Conducted weekly new hire orientation employees including management. Events: Developed, coordinated, promoted employee events award programs (i.e. health fairs, seniority awards Wellness Program: Developed managed Wellness Program. Workers' Compensation: Filed monitored Workers' Compensation claims, OSHA reporting. Leaves Absence: Processed tracked leave absences. Staffing: Supported recruiting function. Education B.S Business Administration California State University － City Business Administration SPHR Certification – (2010-present) HR Certification Institute Professional Affiliations Society Human Resource Management Skills Architect, Benefits, billings, calibration, Change Management, coaching, client, detail oriented, direction, Employee Relations, fast, Finance, hiring, HRIS, HR, human resources, insurance, Leadership, Legal, Marketing, Excel, Outlook, PowerPoint, MS Word, Oracle, organizational, PeopleSoft, performance management, processes, recruiting, recruitment, reporting, Self-motivated, Staffing, strategy, Strategic, strategy planning, vendor relations, Verbal Communication Skills, Excellent Written",HR
"HR SPECIALIST Summary An Human Resources Specialist 9 years recruitment federal employment processes. An energetic, innovative, box thinker self-starter excellent analytical, organizational project management skills. As HR Recruiter communicates collaborates effectively levels personnel I rely excellent interpersonal skills, outstanding customer service solid expertise human resources management. I possess e xtensive background HR recruitment staffing affairs, including experience position management, HR Internship Program development management, Pathways, Presidential Management Fellows, employee onboarding, orientation, HR policies, regulations legal compliance. *Demonstrated success managing HR programs, developing teambuilding programs, writing standard operating procedures, hiring authorities policies, job descriptions management reports. Skills HR Advisory Services Strategic Recruitment Planning HR Policies Procedures Staff Recruitment Retention HR Program/Project Management Orientation Onboarding Performance Management Delegated Examining Classification Position Management Special Emphasis Programs MS Office (Word, Excel, PowerPoint, Access, Outlook) Excellent interpersonal coaching skills Recruiting selection techniques Proficient communicator Talent assessments Leadership Development Delegated Examining Social Media management recruitment Experience HR Specialist 12/2016 Current Company Name City State Provide HR advisory services within Office Inspector General mid-level senior level managers. Serve subject matter expert within Talent Acquisitions team regarding hiring authorities flexibilities within Merit Staffing Procedures Delegated Examining. Consult HR managers hiring officials regarding use Pathways Programs 1nternships, Recent Graduates Presidential Management Fellows. Provide knowledgeable effective advisory services managers senior leaders related topics Staffing Recruitment, Classifications, Position Management, Schedule A, Special Emphasis Programs Selective Placement Programs. Participate preparation review case files 2016 Delegated Examining Audit. Review determine case files prepared correctly based upon policies regulations govern Delegated Examining announcements. Review revise Position Description's (PD) create job analysis job announcements open positions open vacancy announcement candidates. Voluntarily led development Onboarding Programs Supervisors, Training Development, Leadership Development, Social Media Recruitment New Employee Orientation programs within Human Resource Management Division. Research issues topics various complexities ensure accurate information provided team members managers. Lead implement development agency wide hiring guide managers would provide managers policy guidance compliant OPM regulations Merit Staffing Principles. Serve agency's representative Executive Resource Committee meetings, discusses Department's best practices policies Senior Executive recruitment hiring, Performance Management Awards. Project Management-Collaborate Senior HR Specialists Managers review improve current HR related processes. Ability take lead roles assigned HR projects include limited to, researching various topics, evaluating best stand practices, determining impact established processes achieving desired outcomes. Experience developing presentations briefings peers senior level managers. Able present information orally written organized understandable format various audiences. Provides voice data communications systems small mid-sized companies. HR Specialist 09/2013 12/2016 Company Name City State Marketing- Devised marketing branding initiatives increase agency advertisement visibility among colleges universities as, ""The Employer Choice"" internships recent graduate programs. Facilitate information sessions various topics resume writing, internship programs, use USAJobs.gov interviewing skills. Devise recruitment strategies develop tactical plans complete recruitment projects. Research, develop manage recruiting internship programs. Attend recruitment events market brand agency among jobseekers. July 2014 participated delivered presentation Recruitment Consortium at/for DCPAS topic ""Generational Differences Workplace"". Attend recruitment events market brand agency among jobseekers Program Management- Effectively successfully implemented non-paid internship program agency, available agency wide internship FY-15. Successfully established non-paid internship onboarding (20+) participants intern program since 2014. Create, develop presented managers briefings presentations regarding internship program. Develop present recruitment presentations, Handbooks Student Hires, Advertisements mass communications internal external sources. Request ""eQuip"" drug testing participants internship program. Develop database track distribution marketing materials various events reporting metrics. In 2015 successfully launched agency's 1st ever Shadow Day Program, 6 student participants Bowie State University selected spend day us Shadow agencies leading professionals. In 2016 Shadow Day program grew support 19 students 4 different colleges universities. Due success popularity program, I awarded Performance Award nominated Employee 2nd Quarter. Social Media Management- Created maintained Human Capital Management Office Facebook Twitter accounts brand agency promote job opportunities social media. These 2 social media accounts created expand outreach Gen X'ers Millennial's utilize social media means learn career opportunities employers. Collaborated internal external entities complete various recruitment staffing projects. Research various internship programs design current internship program agency. Planned, managed effectively devised strategies re-establish agency's Paid Student Internship Program (PSIP) agency Senior Leaders, Recruitment Manager Lead ensure successful program launch. Plan, organize evaluate success programs participants experience development surveys evaluations ensure program meet important benchmarks. HR Policy Advisement- Provided well researched information guidance regarding recruitment/staffing policies managers customers requested. Consult advise hiring managers onpossible HR hiring authorities flexibilities recruiting staffing open positions. Establish partnerships colleges universities across country better expand student outreach program recruit students well target underrepresented groups, possible internship full-time career developmental positions. Research brief team members latest Applicant Tracking Systems (ATS) would meet demand need Recruitment Office streamlining application process. Create articles HCMO newsletters ACCESS magazine. Devise create marketing packages campaigns. Create SOP's future Recruitment Office training development. Additional duties include assisting development executions Take Your Kid Work Day project April 2014. Developed implemented agency Shadow Day Program grown course 2 years. The program gained recognition support many agencies leaders staff. Key Results:. Played key role ensuring successful launch Sometown office. Structured implemented programs policies areas training, compensation structures, benefits packages, incentives new-employee orientation. Fostered teamwork environment conducive positive dialogue across organization. Personal efforts cited driving force behind branch's employee-retention rate 89% within industry high turnover norm. Negotiated approximately 50 salary offers dozens sign-on bonuses/relocation packages annually exempt nonexempt level. Brought workers' compensation program full compliance. Instituted preferred providers list trained managers associates procedures follow case injury. Cut benefits costs 16% negotiating favorable contracts ensuring company pay benefits employees ineligible. Wrote employee manual covering company policies, disciplinary procedures, code conduct, FMLA policy benefits information. Introduced company's first formal performance review program, creating flexible well-received tool later adopted company-wide. Revised job descriptions across levels 25+ categories. Shadowed"" interviewed employees construct accurate picture duties skills required position. HR Assistant 10/2011 09/2013 Company Name City State Provide effective timely customer technical support delegated examining staffing processes. Drafted job analysis job announcement Wage Grade General Schedule positions. Responsible reviewing pre-audits delegated examining case files. Advised Senior HR Specialists hiring managers available policies hiring flexibilities available within delegated examining Code Federal Regulations. Education Training Bachelor Arts (BA) Broadcast Print Journalism 05/1998 St. Augustine's University City State Broadcast Print Journalism 3.4 Masters Business Administration Human Resources Management 05/2016 St. Leo University City State Human Resources Management 3.4 Activities Honors Alpha Kappa Mu Honor Society, Special Emphasis Committee, 2015 Defense Security Service Employee Quarter Nominee, 2015 On-the-Spot Cash Award Developing Conducting Agency Shadow Program Skills Agency marketing branding, Human Resource Management, Human Resources, critical analytical thinking, Leadership Development, Lead HR Special Project, research development, event organizer, journalism",HR
"D R Daiana Rocha Summary Public Relations Specialist knowledgeable planning, creating implementing campaign strategies media relations placement. Forward-thinking professional, offering solid history success branding social media management across Corporate Public industries. Talented leader excellent judgment, intuition decision-making abilities. Recognized focused, hardworking successful professional demonstrated history campaign development execution. Senior Communications expert emphasis Audio-Visual content creation. Ample experience developing special events creating strategies propel brand image. Organized coordinating events contacting media representatives, preparing written materials, scheduling photographers, booking locations video/graphic design collateral materials. Proficient business writing, speech writing marketing messaging. Excellent interpersonal relations public speaker. Skills Emmy-Award Winning Journalist 20+ Years Experience Communications Savvy Social Media Manager Audio Visual Content Creator/Producer Strong Research, Writing Editing Skills Public Spokesperson Event Coordinator Marketing Strategists Audience Growth Retention Tech Savvy cutting-edge video/editing equipment software incl., DSLAR Cameras, Adobe Premier, Adobe Photoshop After Effects Work Experience 01/2008 10/2020 Public Relations Specialist Company Name City State Delivered information City;'s government office members public preparing presenting press releases, video stories, public service announcements, media campaigns, social media content. Served liaison elected officials, city employees residents address future city's business goals strategies Attend Commission meetings keep close record new proposed government policies Assisted elected officials preparation messages, briefs create opportunities address constituents. Monitored tracked data campaigns, brand image, social media's preferences adjust strategies maximize results. Established maintained cooperative relationships community, business leaders, consumers, public interest groups synchronize strategic business plans address stakeholders needs. Managed editorial content, design distribution internal employee newsletter. Coached less experienced public relations staff members public communications practices. Served city spokesperson needed. 08/2004 07/2005 News Anchor Interim Executive Producer Company Name City State Presented local news Univision's affiliate KUTH 6 p.m. 11 p.m. newscast. Served Interim News Executive Producer, supervising working closely writers, directors, managers technical crews throughout production process. Developed news story ideas assigned topics teams reporters, producers editors. Devised implemented strategies create new revenue streams cut operational costs. Worked station's GM define communicate organization's strategies meet stakeholders expectations. Set managed production schedules according strict deadlines. Hired oversaw remote interstate news bureaus production crews. Evaluated reporter stories, shaped content helped improve overall work quality careful review, detailed editing constructive feedback. 03/2003 01/2004 Television Host/News Reporter Company Name City State News Anchor /Reporter 5 pm. 10 pm. WJAN-41 newscasts. Responsible produce daily assigned stories, sports segments collaborate production writing newscasts needed. Maintained up-to-the-minute knowledge breaking news stories responded emergencies hour. Presented, produced edited daily news sports segments. Shaped narrative key issues effective storytelling knowledge public opinion. Worked closely team members deliver project requirements, develop solutions meet deadlines. Collaborated media executives create interesting story lines. Developed in-depth understanding South Florida community affairs issues. Seek constant story leads interview opportunities political social personalities. 03/1998 03/2003 Television Producer Reporter Company Name City State Writer national network newscasts, Noticiero Univision, Primer Impacto Despierta America. Segment Producer Univision Sports. Responsible researching, writing producing assigned stories original concept stories. Responsible producing promotional 30' 60' spots Translation written news English Spanish Reporters script proofreading Supervise editors selection sound-bites editing concept assigned stories. Education Training 05/2014 J.D. Juris Doctorate Nova Southeastern University City State 05/2009 Bachelor Arts Political Science Florida International University City State Minor Criminal Justice Awards Certifications 2017 Emmy Award original production of, ""Embracing Autism, Coral Gables Story."" 2016 Media Relations Law Enforcement Training Fraternal Order Police Florida State Lodge. 2016 Telly Award Best Documentary 2016 Telly Award Social Responsibility",PUBLIC-RELATIONS
"OWNER/CHEF Summary Chef 6 years critically acclaimed work preparing delicious, healthy dishes multiple restaurants well starting business. Specializes preparing menus attract retain customers. Looking challenging role culinary management. Line Cook 15 years experience high-pressure culinary environments. Skilled preparing large volumes food quickly efficiently. Seeking use culinary skills expertise prepare special variety dishes professional, rewarding environment. Highlights Sous vide technique Strong butchery skills Contemporary sauce work ServSafe certified Food handler Focused disciplined Focus portion cost control Inventory management familiarity High volume production capability Accomplishments 2015 ""BEST CUSTOMER SERVICE AWARD"" FROM THE TASTE DORCHESTER Experience Owner/Chef 08/2012 08/2015 Company Name City State Opened closed store, included counting cash drawers making bank deposits. Answered customers' questions addressed problems complaints person via phone. Maintained visually appealing effective displays entire shop. Educated customers product service offerings. Oversaw daily operations. Built customer confidence actively listening concerns giving appropriate feedback. Offered direction gave constructive feedback motivate employees. Providing prompt, efficient friendly service customers Anticipating customer needs catering competently Maintaining high sanitary standards kitchen serving area Managing catering services depending upon pertinence event Informing management areas service could improved Responsible maintenance food items equipment Storing reusable items carefully. Chef 10/2011 06/2012 Company Name City State Make sure team 10 following food preparation, recipe adherence Performing duties food preparation required guidelines Be able cook high school's chef call Serve food quantities meet requirements Accepts responsibility stocking shelves general cleaning Maintains required forms records assigned manager. Chef 04/2009 02/2010 Company Name City State Café Main Supervises team 8 Supervises ordering, purchasing, receiving, inventory Supervises sanitation cleaning Trains employees Participates menu development, recipe testing, evaluation Maintains records computer input Maintains food costs, safe handling preparation standard. First-Cook 08/2008 05/2009 Company Name City State Responsible subsistence time received consumed Conduct quality assurance evaluation food preparation finished products Training supervising cooks, Ensure highest quality products served Close kitchen ensure kitchen left good working condition Make sure lunch get time dinner Cook prepare according daily menu Cook 700 1000 kids catering functions. Sous Chef 03/2008 08/2008 Company Name City State Elegant catering Company around thirty Years, cater fine-dine small parties. Over sees catering events off-premise upscale jobs Supervises participates production, team Communication, recommend discipline appropriate Manage cooks wait staff, kitchen stewards Train, develop, empower, coach counsel, resolve problems. Cook/Pastry-Cook 10/2007 03/2008 Company Name City State Fine dining Mediterranean cuisine restaurant, Italy influent. Externship Todd English world renowned chef Set station according restaurant guidelines Prepares food items directed sanitary timely manner Follows recipes, portion controls, presentation specifications set restaurant Restock items needed throughout shift Clean maintain station practicing good safety, sanitation, organizational skills Perform additional responsibilities, although detailed, requested Chef, Sous Chef Kitchen Manager time Responsible make specialties pasta sauce, stocks soups. Education Associate Occupational Science 6/2008 Le Cordon Blue College Arts City State Certificate ServSafe, Allergen Computer Skill Microsoft word, Power Point, Excel Skills Enforcing strict health hygiene standards cooking food preparation area. Strong desire instill good practice procedures working you. Physically fit able lift heavy goods stand long periods time.",CHEF
"INDEPENDENT CONSULTANT Career Overview Energetic Customer Service PR Representative motivated maintain customer satisfaction contribute company success. I'm enthusiastic connect people offer best customer service they've experienced date, capitalizing strengths listed below. I asset ANY company assist helping grow expand business. Successes Successfully orchestrated annual conference 600 people Improved organization workflow business office 70 congregations Coordinated emceed annual women's retreats past 4 years Exceptional multi-tasker (accuracy speed). Saved company tens thousands dollars work several people 13 years lumber company Core Strengths Strong organizational skills Courteous demeanor Energetic work attitude Leadership experience Great people skills Reliable, responsible team player Strong initiative/problem solving skills Work Experience Independent Consultant Jul 2013 Current Company Name － City State Generate sales existing clients focused new client acquisition Provide excellent customer service clients including prompt responsiveness delivery product Troubleshoot coach consultants team Create invitations flyers advertising purposes Creative Worship Arts Director Dec 2011 May 2016 Company Name － City State Responsible organization weekly church services, including leading worship team band, song selection, creating designing Keynote slides (songs announcements) overall presentation church facility Successfully led volunteer worship team band variety personalities schedules; coordinated monthly schedule including practices performances Planned, organized led many all-church women's events (i.e. retreats, dinners, BBQ's, family movie nights, etc). Designed creative visual displays assist sermon themes Office Manager May 2011 Current Company Name － City State Responsible running district office assists oversees 72 churches across LA Orange County Single handedly coordinate annual convention 600 pastors delegates Prepared annual town retreats, including facility selection arrangement, hotel reservations, meal coordination, speaker bookings, schedule management creation printed materials, collection required information attendees excursion planning Process document monies received churches Accounts Receivable Accounts Payable Assist District Superintendent emergency projects arise, often requiring flexibility, creativity quick thinking Executive Assistant Jan 1992 Nov 2009 Company Name － City State 5 years company receptionist expert customer service provider Promoted Executive Assistant Vice President Responsible billing invoices customers Accounts Receivable Accounts Payable 401(k) contact person Filing legal Construction Preliminary Notices Lien Releases Handled DMV transactions fleet 15-20 trucks. Assisted Vice President various projects Skills Microsoft Word, Excel PowerPoint Leadership Keynote Telephone skills 10-Key Multi-tasking Notary (20 years) Proofreading Proficient Spanish Strengths Finders results: Includer, Achiever, Responsible, Disciplined Consistent",ARTS
"RESEARCH ASSOCIATE Summary 15+ years research experience agricultural research 5 years extension experience agronomic resource professional PhD Soil Science Crop physiology (minor) Strong experience conducting managing research trials various crops Strong experience various crop production systems Strong multidisciplinary background: customer support field research Strong experience GIS web application Development using HTML5, JavaScript, CSS3 ,PHP Strong Experience water nutrient management, drought stress Instruments Licor 6400, CIRAS3, Campbell Scientific, GC, HPLC, Wireless irrigation Strong skills areas Statistical design data analysis, Agricultural extension Highlights x x x x x Accomplishments Experience Research Associate January 2015 Current Company Name Managing sustainable horticultural crop production environment control Hydroponics tomato production controlled environment light, water nutrients Identification characterization drought nutrient stress resistance varieties University Kentucky 2010 July 2014 Dec Production environments: field crops, nursery, green house, high tunnels, plasticulture vegetables Conducted field trials irrigation nutrient management, nitrogen cycling Developed physiological models water use irrigation scheduling nursery crops Strong background growth, development phenology various crops Multistate USDA project collaboration industry sustainable nursery practices Presented results grower meetings, national international scientific meetings Developed programs automation irrigation volume, timing frequency Working knowledge drip, sprinkler irrigation systems, compost spreaders, mulchers, bed formers, chop gates Worked closely growers industry obtaining first-hand information field Prepared successful grant proposals, technical reports, popular articles peer reviewed papers Research Assistant Plant Soil Sciences Dept., Univ. Kentucky, 2006 Aug 2010 May Field investigations spatial variability soil water storage nitrogen status corn winter wheat no-till farmer's field Used soil water sensing capacitance probe, crop growth sensors; Green Seeker, Hydro-N sensor Spectro radiometer assess spatial variability field scale Practical knowledge field equipment: fertilizer applicators, cultivators, tractors, combines. Agricultural Officer July January 2004 February 2006 Company Name Acted technical consultant effective knowledge translation transfer technology. Worked agronomic practices field crops fruits, vegetables trees. Solved site specific soil, nutrient, pest disease problems field. Junior Research Fellow Dec January 2000 December 2002 Company Name Senior Research Fellow Kerala State Land Use Board, Govt. Kerala 2003 April -2003 Oct. Identified farming systems suitable different agro-ecological zones Kerala state, India. Development Site Specific Nutrient Management strategies farm models Kerala. Investigated rice response nitrogen fertilization farmer's fields. Used simulation models transfer nitrogen fertilizer recommendations rice tracts across soil climatic barriers. Research Assistant Nov January 2000 May 2000 Company Name Developed sustainable technologies retain soil, moisture vegetation eroded regions using Coir Geo textiles. Identified different types coir geo textiles conserving soil water varying slopes. Education PhD Soil Science Crop physiology 2010 University Kentucky － City Soil Science Crop physiology MS Soil Science Agricultural Chemistry 2002 Tamil Nadu Agricultural University India Soil Science Agricultural Chemistry 2000 Kerala Agricultural University India PhD dissertation: Soil water crop growth processes farmer's field *MS theses: Modeling rice response agro-technology transfer Publications Nambuthiri, S., A. Fulcher, R. Geneve. 2014. Micro-irrigation Systems Pot-in-Pot Ornamental Nursery Production. In: M. Goyal (Ed), Micro-irrigation management trees vines. CRC Press. Coolong, T., S. Nambuthiri, R. Warner. 2014. Tensiometer Based Automated Irrigation For Tomato Plasticulture. In: M. Goyal (Ed.), Micro-irrigation management trees vines. CRC Press. Ethan, H., S. Nambuthiri, A. Fulcher, R. Geneve. 2014. Comparing Substrate Moisture-Based Daily Water Use On Demand Irrigation Regimes Oakleaf Hydrangea Grown Two Container Sizes. Scientia Horticulturae 179: 132-139 Nambuthiri, S., D. Ingram. 2014. Sustainable Ground Cover Production More Sustainable Kentucky Landscapes. HortTech (24) 1. Nambuthiri, S., A. Fulcher, A. Koeser, R. Geneve, G. Niu. 2015. Moving toward sustainability alternative containers greenhouse nursery crop production: A review research update. HortTechnology 25:8-16. Nambuthiri, S., G. Niu, G. Bi, T. Fernandez, R. Geneve. 2015. Substrate Temperature plastic alternative nursery containers. HortTechnology. 25(1):50-56 Geneve, R., S. Nambuthiri, A. Fulcher E. Hagen. 2014. Irrigation Application Efficiency Calculation Sprinkler Irrigated Container Plants Grown Sensor based Irrigation Scheduling. Acta Horticulturae Skills automation, consultant, Dec, fertilizer, grant proposals, irrigation, Managing, meetings, Modeling, Oct, PhD, processes, Research, scheduling, scientific, simulation, translation, articles",AGRICULTURE
"INFORMATION TECHNOLOGY INSTRUCTOR Summary Seventeen years experience information technology field. Seven years experience curriculum design computer based training development. Group project management experience twelve years. Advanced problem solving skills expertise. Advanced customer service training experience Curriculum Data Analysis Other · Curriculum design · Advanced Data Analysis · Student counseling · Learning analysis · Market analysis · Customer service training · Advanced planning · Training success evaluation · Team building · Articulation development · Quantitative project analysis · Project management · implementation · Qualitative project analysis · Advanced conflict resolution · Evaluation · Advanced user experience · Market driven planning expertise · Computer based training design data analysis Highlights Media Design Productivity Other · Photoshop · Microsoft · Network Management · Premier · Word · Novell Console 1 · Illustrator · Excel · Microsoft Networking · InDesign · Powerpoint · Cable Wiring Standards · Flash · Project · Machine Hardware · Dreamweaver · Outlook · Windows OS installation · Fireworks · iLife Repair · Soundbooth · Pages · Mac OS Installation Repair · QuarkXpress · Numbers · Virtualization · Camtasia · Keynote · Parallells · HTML Coding · iMovie · VMware, Desktop Fusion · PHP Database connection · iPhoto · Course Management Software Experience Information Technology Instructor ................................................................................................................... Jan 2012 Current Company Name － City State Manage student learning needs. Create Curriculum IT Program. Manage two part time instructors. Teach three classes twenty-two students class per day. Manage open entry/open exit curriculum training program. Verify training outcome reports maintain COE standards. Data metric analysis student progress throughout course. Answer questions potential students parents. Review update training standards needed. New curriculum development according market requirements Customer service training tailored towards IT students Partner fellow instructors provide cross training student interaction Work student services assure student success Counsel students learning methods methods improvement. Help Desk Manager ­ Campus D ..................................................................................................................... Jan 2010 Jan 2012 Company Name － City State Manage incoming troubleshooting calls four state agencies. Assisted help desk staff members resolving customer requests first call resolution. Create specify computer standards Utah Dept. Health. Trained fourteen help desk staff members help desk phone client installation usage. Software management Dept. Health. Manage new user creation procedure state departments Health Natural Resources. Created new user training documentation thirty help desk staff members State Utah. Provide remote control support customers throughout state. Customer friendliness reported several occasions management staff, commended ability teach customer utilize technology effectively. Media Designer .................................................................................................................................................. Jan 2009 Jan 2010 Company Name － City State Prepare training curriculum preparedness trainings. Designed eighteen computer based training courses department Health's management staff training one hundred managers providing significant cost savings. Coordinated information technology needs fifty preparedness staff members. Designed cover art multimedia presentations give trainees sessions, prepared one thousand take home packets various trainings. Served technical lead staff member Utah Department Health's training education center. Technical Support Specialist ............................................................................................................................ Jan 2002 Jan 2009 Company Name － City State Provided advanced level technical support department staff computer repair service. Inventory control department health hardware. Created Technology standards division Health systems improvement. Served advisory committee mobile device policy creation. Updated department travel system paper online. Education Masters Education Learning Technology 2012 Doctorate Education; Higher Education, Ed.d ...........................Concordia University M.Ed. ............................. Western Governor's University Learning Technology Bachelor Science Information Technology Management Information Technology Management B.S. ......... 2010 Western Governor's University Associate Applied Science Multimedia Technologies Multimedia Technologies A.A.S ......................... 2003 Utah Valley University Skills Photoshop, Premier, art, Cable, Hardware, computer repair, curriculum development, client, Customer service training, Database, Department Health, documentation, Dreamweaver, Fireworks, Flash, help desk, HTML Coding, Illustrator, InDesign, information technology, Inventory control, Mac OS, market, Excel, Microsoft Networking, Outlook, Powerpoint, Windows OS, Word, multimedia presentations, Natural, Network Management, Novell, PHP, progress, QuarkXpress, staff training, technical support, user training, phone, troubleshooting, Wiring",INFORMATION-TECHNOLOGY
"FINANCE MANAGER Accomplishments Transfer Pricing Tax seminars, domestic international, conducted E Y KPMG IFRS, conducted Institute Chartered Accountants Pakistan (ICAP) Balanced Score Card- A tool strategy execution, conducted ICAP Sukuk- rapidly growing widely accepted Islamic structure, conducted ICAP Making Strategy Happen- intensive immersion world Strategy Execution, conducted MIH Training Academy, division Naseba certified Institute Leadership Management. Professional Summary Corporate finance executive CPA offering 16 years experience wealth strategic operational knowledge. Wide-ranging cross financing experience auditing assurance, financial advisory services big 4 professional firms (Deloitte Touché), lead IPO M&A transactions. Strong expertise public reporting (through Capital Market Authority), capital market transactions, strategic negotiations international business. Proven ability managing motivating teams loyal productive employees. Excellent leader track record problem solving, consistently drives bottom-line performance, efficiency, process profit improvements enhanced internal controls. Attained well-recognized results key advisor CEO, member senior executive team public listed company. Affiliations Bachelor Science (B.Sc.) University Punjab, Pakistan Member Institute Certified Public Accountants Pakistan Certified Public Accountant (CPA), Membership No. M647 Fellow Member Chartered Institute Cost Management Accountants Nigeria Cost Management Accountant (FCMA), Membership No. 509 Associate Member Saudi Organization Certified Public Accountants Certified Public Accountant (CPA), Membership No. 3664 Associate Member Association Certified Public Accountants UK Chartered Accountant Intermediate (CA, Intermediate-Pakistan) Skills Strategic Financial Planning Risk Management Performance Analysis Investment Management Budgeting, Forecasting Analysis External Audit Actuarial Work Finalization Accounting Auditing Corporate/Operational Finance Treasury Taxation Regulatory compliance Mergers Acquisition Financial Reporting Executive Presentation Financial modeling capability IFRS proficiency US GAAP principles Expert GAAP statutory reporting MS Office Suite Auditing proficiency ERP (Enterprise Resource Planning) software Internal control management Work History Finance Manager 03/2017 Current Company Name – City State Performed Financial Due Diligence business acquired entity. Prepared financial projections investment appraisal. Arranged financing bank finance business acquisition. Prepared presented strategic planning management approval. Provide leadership role aspects company's financial operations manage treasury function, present production financial reports local GAAP management ensure tax compliance, arrange insurance cover business employees. Designed, got approved, implemented monitored internal controls. Prepared Break-even Analysis, formulated salary structure, prepared, monitored adjusted financial budget. Oversaw preparation, analyze monthly financial reports management Board Directors, quarterly reports financial reports Board meetings. Collected reported monthly expense variances explanations. Computed taxes owed applying prescribed rates, laws regulations. Chief Financial Officer, CFO 10/2011 09/2016 Company Name – City State Developed strategies sustainable value creation, supported senior management decision making, managed assets-liabilities mismatch risk ensured relevant useful internal external reporting. Led accounting financial function, improved financial performance recommendation implementation various measures. Broad scope authority included executive guidance all. Established strong system financial reporting ensure adequacy Technical Reserves even contesting external actuary's recommended Reserves directly improved bottom line. Successfully negotiated Reinsurance Contracts favorable terms single handedly arranged new reinsurance cover. Key contributions: Headed Share Capital raise Company 60 million Rights Issue. Led implementation team successfully implementing ERP System replacing in-house standalone modules. Reengineered Accounts Finance Function segmenting Accounts Receivable, Accounts Payable, Treasury GL sections streamlined reporting hierarchy introduced accounting control procedures capital expenditure. Co-orchestrated transformation company multi-million dollar loss position net income 2.0% first two years 7.1% next two years making thorough analysis portfolio developing monthly reports, putting place controls. Developed new analysis tool using MS Excel advanced features used company-wide measure financial performance 13 retail locations product monthly, quarterly annual basis. Achieved significant cost savings General Administrative expenses reduced 11% 17% revenue reviewing along-with HR manager job descriptions consolidating wherever applicable eliminating redundant positions. Developed management reporting system, recommended head technical revisit prices particular product done resulted increase sales volume product almost 2 times keeping loss ratio lower side yielding higher profit absolute terms. Achieved savings 1.6 million per year creating tax-efficient cross-border reinsurance structure. Established 'Collection Unit' improved receivable turnover 1.58 3.16 times reduced provision doubtful debts 2.53 million impacted bottom line positively. Created boardroom multimedia presentations including video text- sync'd depositions enhanced understanding. Developed new process employee evaluation resulted marked performance improvements. Manager Audit 01/2007 09/2011 Company Name – City State Project management number significant audit engagements, often multi-disciplinary multi-jurisdictional ensure market reporting timetables met whilst ensuring client service standards maintained. Professional engagements often involved management complex audit teams, resolution technical accounting issues IFRSs local GAAP liaising senior client management group audit teams. Achieved Employee year award year 2010 managing one biggest portfolios clients contributing good amount revenue firm's income maintaining high quality work. Contributed growth revenue Firm introducing new clients agreeing additional services existing clients i.e. course audit convinced client tax consultancy services well. Managed referral jobs multinational clients audited financial statements prepared US GAAP cross border GAAP. Performed Financial Due Diligence Valuation connection Mergers Acquisitions IPOs Served diversified client base international public companies including insurance, investment partnerships, manufacturers, contractors, construction, petrochemicals retailers. Managed carried agreed upon procedure assignment internal controls, product pricing forensic assignment. Identified recommended improvements related key operational control issues presentation top management audit committees Conducted training International Financial Reporting Standards International Auditing Standards. Assistant Manager 08/2006 12/2006 Company Name – City State Senior Auditor 06/2002 05/2006 Company Name – City State Skills Accounting, Accounts Payable, Accounts Receivable, Acquisitions, Administrative, Ad, Auditing, Budgeting, budget, client management, Contracts, Contract Negotiation, Corporate finance, CPA, client, clients, clients i, decision making, Due Diligence, ERP, senior management, features, Finance, financing, Financial, financial operations, Financial Planning, financial reports, Financial Reporting, financial statements, Forecasting, GL, HR, insurance, international business, Investment Management, leadership, managing, management reporting, Market, meetings, Mergers, MS Excel, negotiations, next, PAGE 2, Performance Analysis, pricing, problem solving, profit, Project management, quality, reporting, retail, Risk Management, sales, Strategic, strategic planning, tax compliance, tax, Treasury, Valuation Education Bachelor Science Mathematics 1997 University Punjab City Certified Public Accountant -CPA Accounts, Audit Finance 2012 Institute Certified Public Accountants City Certifications Fellow Member Chartered Institute Cost Management Accountants",FINANCE
"PUBLIC RELATIONS MARKETING MANAGER Summary Driven Public Relations/Marketing/Media expert bringing extensive knowledge media production, messaging, communications dissemination techniques methods. Excellent oral written communication skills demonstrated success developing impactful strategic media, marketing public relations plans. Superb writer editor communicates effectively target audiences strategic brand management PR campaigns. Public Relations Specialist 20+years marketing PR. Poised competent team builder natural leader thrives fast-paced corporate environments. Highlights Promotional campaigns Relationship building expert Project management Copywriting copyediting Deadline-driven Exceptional writer Sponsorships Exceptional multi-tasker Decisive problem solver Persuasive negotiator Organized efficient Motivated team player Account management Direct marketing campaigns Excellent written verbal communicator Start-up background Microsoft Office Suite expert Enthusiastic team player Self-directed Media relations Accomplishments Hired, trained managed team [Number] successful product managers.Launched aggressive growth plans helped increase customer base [Number] [Number] customers.Initiated groundbreaking PR campaign television company, secured [Number]% additional public interest compared earlier efforts.Initiated public relations campaign non-profit tight budget, raising $[Amount].Nominated [Company Name] products awards successfully captured [Number] major industry awards.Led [Company Name] receive [Award Name] Award [Year]. Experience 07/2009 08/2011 Public Relations Marketing Manager Company Name － City State Develop implement communications strategies. Work daily broad range press outlets covering television, music, business, marketing, politics, entertainment, digital media advertising Draft edit press releases by-line articles high standard consistent company messaging editorial guidelines. Develop plan execute social media activity Create electronic press kit manage aspects press kit Develop implement consumer promotional campaigns. Includes establishing managing vendor relationships. Manage relationships variety media including tech, business, local, vertical across media types including blogs, online, print broadcast. Manage attend media related events. Develop maintain good working relationships media ­including local national newspapers, trade magazines, radio, television. Develop supervise media training. Compose key message points executive talent interviews, create internal external communication/messaging. Provide counsel executives messaging media relations. Work management administrative staff support writing development strategic communication pieces company. Defined project company vision, strategies tactics.Researched, negotiated, implemented tracked advertising public relations activities.Evaluated managed new strategic business opportunities.Expanded product company recognition national press support sales marketing teams.Established maintained cooperative relationships representatives community, consumer, employee public interest groups.Organized public appearances, lectures, contests exhibits increase product awareness.Designed web content, including monthly newsletters promotional calendars.Coached client representatives effective communication public employees.Worked management identify trends developments might influence PR decisions strategies.Cultivated positive relationships community public relations campaigns.Managed media, press public relations issues.Estimated project costs monitored budgets.Conferred production, graphic design web-design personnel coordinate production corporate communications materials.Developed corporate communications strategies programs, including project timelines.Coached less experienced public relations staff members corporate communications practices.Identified, developed evaluated marketing strategies based knowledge company objectives market trends.Evaluated return-on-investment profit-loss projections.Compiled comprehensive lists describing product service offerings.Developed [Number] marketing strategies campaigns quarter.Collaborated advertising promotion managers promote products services.Developed executed [Number] integrated marketing plans quarter.Collaborated marketing communications teams standardization, design production marketing materials.Created sales strategies promote advertising offerings motivate larger deals.Promoted brand awareness SEO optimization attractive web design.Spearheaded creation blogs social media content.Produced engaging online marketing campaigns. 11/2006 08/2008 Vice President Sales Marketing Company Name － State Maintain oversight PR activities; assist managing external PR agency activity appropriate. Develop execute editorial visibility plans top editors reporters. Review editorial schedules managing process ensure Kemin Health appears key features. Assist organization press briefings, media training, photography, press attendance company seminars. Publicize high-profile media coverage company website maintain PR site kemin.com. Publicize upcoming current publicity wide range consumer, trade online outlets sites. Provide thought leadership evolution advertising, emerging trends, technologies, entertainment media, especially regard digital media space Work marketing team ensure connection content creation publicity. Update optimize sales presentations, tools collateral engagement sales team understand address needs Responsible every aspect coordinating photo shoots talent including working departments hire photographers, scouting locations, planning budgets, etc. Vice President/Marketing · Built Marketing Department, developed consistent plans, goals, budgets, campaigns build brand awareness produce results · Simultaneously coordinated/managed advertising, corporate events, trade shows, public relations, proposals, customer appreciation events, sales collateral business segment including Housby Mack, New Used Trucks, Isuzu, VOCON Auctions, Housby Truck Lube, Housby Mixer Group, Second Generation well individual dept (parts, service, paint, body shop) · Implemented systems strategies develop consistent marketing throughout business channels including monthly communications large customers prospects. Organized, maintained grew database 15,000 ­ 100,000+ contacts · Developed custom websites allow customers track purchases progress equipment · Redesigned/updated main website customer friendly · Implemented online bidding auctions exposed company worldwide audience increased customer attendance sales 100% · Increased traffic auction website average 300 page views day 5000+ page views/day. Up 30,000 page views days leading auctions · Simultaneously developed marketing plans startup auction company launch truck lube targeting multiple audience groups. 12/2004 07/2006 Assistant Vice President, Sales Development Consultant Company Name － City State Sales Management Team · Regular interaction Executive Leadership Team · Launched/Project Manager/Executive Producer quarterly audio show hosted National Sales Managers · Project Manager/Executive Producer quarterly skill building video series · Developed unique promotional campaigns build awareness projects maintain visibility release · Responsible writing retail keynote speech National Sales Managers national sales conference · Executive Producer Recruiting Video national recruiting campaign two National Telly Awards team building recruitment · Wrote scripts multiple videos workshops drive national campaign/partnership bestselling author, David Bach, help inspire millions Americans purchase home · Manage multiple outside vendor relationships · Called help various departments write speeches, scripts, press releases newsletters needed. 09/1993 10/2004 Producer Company Name － City State Responsible aspects producing The Oprah Winfrey Show · Responsible conceiving strategic, new, original interesting ideas 20+ hour long shows per season · Produce 2-3 shows month covering range topics (Oprah's Voting Party Cameron Diaz, Drew Barrymore, PDiddy Christina Aguilera; Inside Detox: suburban mother's struggle kick addiction prescription drugs; The Cast Friends Says Goodbye; Lisa Ling Investigates Bride Burnings; Julia Roberts Having Twins, Weight Loss Success Stories Bob Greene) · Supervise team three associate producers, production assistant, researcher, field producer, legal coordinator, audience coordinator · Write show scripts voice overs · Field produce multi-camera shoots Oprah Winfrey · Adhere budget · Create design special sets graphics set tone show · Ability juggle multiple show topics one time fast paced, high pressure environment without missing details deadlines · Perform daily negotiations movie studio executive, networks, publicists, talent, record labels, corporations, advertising executives, product managers. Education Bachelor Arts Sociology, Journalism Drake University － City State Sociology, Journalism Skills administrative, photo, advertising, ad copy, agency, audio, broadcast, budgets, budget, com, content creation, database, editorial, edit, fast, features, graphics, team building, Leadership, legal, managing, marketing plans, marketing, Marketing consulting, media relations, media training, messaging, Lisa, negotiations, networks, newsletters, newspapers, page, paint, photography, camera, presentations, press, press releases, PR, producing, Producer, progress, proposals, Public Relations, public relations, publicity, radio, Recruiting, recruitment, researcher, retail, Sales, Sales Management, seminars, scripts, speeches, speech, Stories, strategic, strategic marketing, television, trade shows, unique, Video, website, web content, websites, workshops, author, articles Additional Information Awards · Emmy, BEST TALK SHOW · National Telly Award WFHM Sales ­ Team building · National Telly Award Category ­ Corporate Recruitment Iowa Women's Leadership Conference, Steering Committee · Appointed National Mack Dealer Marketing Advisory Board Mack Corporate",PUBLIC-RELATIONS
"INSTRUCTIONAL DESIGNER Summary Motivating talented Instructional Designer driven inspire students pursue academic personal excellence. Strives create challenging engaging learning environment students become life-long learners. Highlights Effective use multi-media teaching tools Exceptional written verbal communicator Online course instructor Innovative teaching methods Accomplished academic advisor Innovative thinker Natural leader Experience Company Name August 2012 Current Instructional Designer City State Collaborate one one subject matter experts new online course development design. Appraise course creation quality identifying providing developmental needs take corrective action necessary. Apply appropriate learning theory, instructional theory, applications media online instruction. Plan, design, develop effective instructional materials functional, intuitive, informative, consistent sound instructional design principles online learning. Plan develop faculty workshops trainings areas instructional design use specific instructional technology tools, assist faculty learning educational technology online instructional methods. Remain current thorough understanding emerging applications instructional multimedia, instructional technology trends online education, implement improvements. Research, evaluate recommend appropriate hardware software achieve academic objectives. Peer Reviewer certified Quality Matters Adjunct Instructor, teaching Introduction Online Learning College Studies. Company Name July 2011 August 2012 Internet Support Specialist City State Answered basic complex computer questions related college's learning management system Blackboard, faculty in-person via e-mail telephone; facilitated ""start-up"" internet courses faculty students; handled initial contact internet students; taught login procedures start-up skills students learning effectively online; provided faculty training support Blackboard software, provided training support instructional internet software, Smarthinking, Turnitin, various audio learning object software; prepared tutorials faculty students common procedures pertained online learning; worked Instructional Designer provide group trainings faculty Blackboard distance learning software; maintained course evaluation database, distributed course evaluation information appropriate personnel; archived courses regularly help recycling process semesters; maintained web pages Distance Learning department. Company Name July 2008 July 2011 Registration Facility Assistant City State Oversaw midterm final grading credit classes. Performed clerical tracking rosters, incomplete grades, grade verification. Coordinated student nonattendance letters, grade mailings. Scheduled facilities college community use kept billing records forwarded accounts payable. Processed input course master files outreach community education courses. Assisted registering students, collecting tuition fees processing add drops. Handled phone-in registration billing. Updated needed Registration Records information college's web page campus portal. Assisted staff members office needed. Company Name December 2007 June 2008 Bookkeeper City State Processed payables, payroll, bank reconciliations, invoicing, monthly sales tax, quarterly payroll reports, handled general bookkeeping duties. Company Name February 2006 June 2007 Accounts Payable Coordinator City State Processed invoicing operating expenses payment; ensured proper approval invoices payment; processed payment expenses incurred company activities operations; trained new employees travel expense reimbursement procedures. Company Name August 2004 May 2005 Accounts Receivable Technician City State Receipted incoming cash, credit cards, checks; invoiced, receipted, billed third party accounts; responsible daily deposit, assisted students billing questions. Company Name July 1996 May 2004 Program Coordinator City State Maintained three department budgets; created monthly contracts adjunct faculty; created schedules academy students; created new updated information website program college's sports teams; evaluated instructors; ensured campus security; supervision instructors, security interns, work-studies; scheduled maintained records safety training classes; ensured overall smooth operation three departments coordinating faculty, students, staff, general public; lead instructor several classes program academy. Company Name September 1995 July 1996 In-service Coordinator City State Coordinated in-services staff kept training records updated; responsible clerical support Residential Vocational supervisors; processed insurance billing typed patient reports Speech Therapist. Company Name May 1991 September 1994 Accounting Clerk City State Processed weekly accounts payable; maintained saving checking accounts clients; assisted accounts receivable billing recording payments; processed bimonthly client payroll. Education University Wyoming 2014 Master Education Instructional Technology City State Franklin University 2011 Bachelor Science Public Safety Management City State Colorado Northwestern Community College 2003 Associate Applied Science Criminal Justice City State Technical Trades Institute 1992 Associate Occupational Studies Accounting City State Interests Former Volunteer Soccer Coach local youth Former Victim Services Advocate Former Board Member Volunteer Fire Department Skills Course development Additional Information Former Volunteer Soccer Coach local youth Former Victim Services Advocate Former Board Member Volunteer Fire Department",DESIGNER
"R GRAPHIC ARTIST, DESIGNER Focus Graphic Design Digital Art Graphic Designer skilled digital art concepts print, web product manufacturing applications. Summary Qualifications (CAD): Gerber Systems Photoshop, Illustrator, InDesign Microsoft Office Suite Windows Mac environments ZBrush, Cinema 4D, VUE Self-motivated professional Resourceful researcher Quick learner Broad availability Digital Manual Illustration Skills Digital Illustration art concepts print, fabric web applications using Adobe Creative Suite. Composition layout marketing collateral using InDesign. Manual sketching mood boarding look development characters, live digital, accordance director. 2D Pattern engineering technical sketching streetwear theatrical costumes, using Gerber Computer Aided Design Systems. Experience Graphic Artist, Designer City State Company Name Feb 2016 Current Design album cover art. Design promotional posters postcards. Created mixed compositions utilizing illustrations photography express artist identity style web applications. Technical Designer Patternmaker City State Company Name Jan 2000 May 2015 Managed pattern grading timelines stage costumes cast member uniforms. Quality assurance determined Spec guidelines. Problem-solving sizing fit challenges. Technical Illustration PLM documentation. Reduced garment manufacturing cost 60% reduced production lead times 50% creating enforcing production efficiency standards reducing waste. Maintained BOMs Design Patternmaking Assistant City State Company Name Mar 1997 Jun 1999 Refresh customize theatrical costumes play Assist prop-making decoration Maintained costume library Freelance Costume Design City State Company Name Mar 1997 Jun 1999 Assisted AFI students developing character looks short film projects Worked closely director, head designer Education Training Certificate Proficiency Graphic Design Animation Studio Arts, Ltd. 2016 City State USA Computer Aided Design, Lectra Gerber Systems Art Institute LA Trade Tech City State USA Digital Design, Patternmaking, Grading, Marker-Making coursework Associate Arts Fashion Design Brooks College City State USA",DESIGNER
"TEACHER Summary Education professional driven create environment promotes hands-on learning children stages learning process. Highlights Microsoft Office Smart Board Geographic Information System Engrade Skedula Working knowledge Internet First Aid CPR Certified Excellent classroom management Accomplishments Counseling Developed implemented Fairness Committee, restitution process run students help resolve peer issues positive, non-judgmental environment Served student mentor counselor students academic problems personal adjustments arose, meeting guardians reach solutions. Plan Development Monitored facilitated weekly meeting Student Council Instructed advised leadership skills, incorporated trip Ramapo Children help instill leadership qualities. Developed student-based constitution, ensured implementation. Oversaw student government issues. Coordinated COSA teacher plan implement school-wide events. Organized planned Holiday Gift Giving event conjunction With Coney Island Generation Gap NY Aquarium. In-cooperation Diploma Plus High School Coney Island Generation Gap organized supervised Teen Summit success High School Greening Community. Organized supervised Student Talent Showcase. Organized supervised senior trip, prom, graduation. Ran fund-raising events including fund-raising benefit concert young child San Fillipo Syndrome. Coordinated “Pay Forward Campaign” school. Community Service Served Environmental action team leader Won two National Events came second another event. Instilled importance conservation protection environment, beach clean ups, environmental awareness events, paperless Friday celebrate Earth Day, established recycling program school. Monitored cleaning Keiser Park Beach Coney Island pulled 1,000 pounds garbag Sponsered graffiti clean Coney Island. Affiliations include Alliance Climate Education, Partnership Parks/Coney Island division, Friends Kaiser Park, Community board 13, Coney Island Generation Gap, Urban Neighborhood Services. Experience Teacher 09/2009 Current Company Name － City State Taught Regents level Earth Science developed curriculum, projects, exams, facilitated administered required labs, incorporated film throughout curriculum exclusively used SmartBoard lessons enhance student learning. Environmental Science: Taught 11th Grade Environmental Science. Developed curriculum, projects, exams. Facilitated labs activities. Health Taught basic Health class incorporating six components Health: Physical; Emotional; Social; Mental; Spiritual; Environmental. Female Soccer Assistant Coach 08/2012 Current Company Name － City State Coordinated practices, taught basic advanced skills Created ran up-to-date relevant drills Monitored academic performance student-athletes addition athletic progress. Helped develop participant's physical psychological fitness. Fostered culture good sportsmanship, cooperation responsibility. Motivated encouraged student athletes best practices games. School Safety Officer 01/1996 10/1998 Company Name － City State Provided safe secure learning environment various high schools, became qualified driver. Father Flanagan's Boy's Town Non-secured Detention Facility. Youth Care Worker/Recreation Director 01/1994 01/1996 Company Name － City State Facilitated planned recreational activities: including calisthenics, basketball games, pool tournaments, trips away facility. Taught social skills youth incarcerated non-violent crimes anticipation release back society, implemented treatment plans set qualified therapists. Worked closely youth implement Boy's Town's Behavior Modification program. Education Master Education Curriculum Instruction Environmental Education 2015 Concordia University (On-Line) － City State United States Curriculum Instruction Environmental Education Bachelor Arts Earth Science Teacher 2009 Brooklyn College/ CUNY － City State USA Secondary Education Teacher Earth Science 7 12 Global Learning Observations Benefit Environment (G.L.O.B.E.) Skills Classroom Management Community Involvement Classroom Instruction Critical Thinking Urban Classroom setting Professional Affiliations National Science Teachers Association New York Academy Sciences United Federation Teachers",TEACHER
"CLIENT ADVOCATE ESCALATION SPECIALIST Summary Experienced 10 years high-level executive support roles. Organized, professional, committed delivering high quality results little supervision. Jack trades wearer many hats. Highlights Results-oriented Self-directed Strong problem solver Dedicated team player Strong interpersonal skills Microsoft Office proficiency Experience Client Advocate Escalation Specialist Nov 2015 May 2016 Company Name City State Takeover escalated calls customer service Coached customer service representatives improve skills Business Manager, HR Coordinator, Training Coordinator, Receptionist Jun 2008 Oct 2015 Company Name City State Managed administrative, accounting, financial, purchasing functions office individuals supported Assisted recruiting orientating new employees Performed bi-weekly payroll, reconciled payroll, created payroll reports used budgeting adjust staffing Managed audited employee personnel training files Maintained employee training database ensured employees current training Purchased office janitorial supplies Acted receptionist managed multi-line telephone system Records Management Document Management System Implementer Jan 2007 Nov 2007 Company Name City State Assisted building DMS library fit global model site Assisted department site-wide document audits Telerecruiter Feb 2005 Jun 2005 Company Name City State Contacted blood donors, scheduled future appointments, updated contact information. Trained new telerecruiters. Student Administrative Assistant Vice Chancellor Sep 2001 Sep 2004 Company Name City State Independently created database audited university resident alien files university's HR department free time, saved university minimum $200,000 potential fines Managed university's utilities, legal bills, contract database Created maintained database university's Business Travel Account Education Bachelor Arts Political Science Pre-Law 2017 University New Orleans City State Classes online interfere work. Certificate Paralegal 2016 East Tennessee University City State Skills Strong clerical, management, administrative skills Microsoft Office Customer service",ADVOCATE
"PRODUCTION ASSOCIATE Summary Conclude application letter thanking employer considering position. Include information follow-up. Complimentary Close Sincerely, Signature The following application letter template lists information need include letter submit resume applying job. Use application template guideline create customized letters send employers resume. Then review letter samples get ideas writing application letters. The first paragraph job application letter include information writing. Mention job applying found position. If contact company, include it. Middle Paragraphs: The next section cover letter describe offer company. Make strong connections abilities requirements listed job posting. Mention specifically skills experience match job. Expand information resume, repeat it. Try support statement make piece evidence. Use several shorter paragraphs bullets rather one large block text. Conclude application letter thanking employer considering position. Include information follow-up. State indicate (one week's time typical). You may want reduce time sending resume follow fax email it. View More Free Email Newsletter Top Form Let About.com send latest Job Searching Expert. You opt-out time. Please refer privacy policy contact information. Bottom Form Copyright Alison Doyle This cover letter takes position requirements matches applicant's skills requirements. This way, resume reviewer see candidate's relevant qualifications glance. Sample Targeted Cover Letter Your Name Your Address Your City, State, Zip Code Your Phone Number Your Email Date Name Title Organization Address City, State, Zip Code Dear Mr./Ms. Last Name: I interested Coordinator position advertised XYZ. My resume enclosed review. Given related experience excellent capabilities I would appreciate consideration job opening. My skills ideal match position. Your Requirements: Responsible evening operations Student Center facilities, including managing registration, solving customer problems, dealing risk management emergencies, enforcement department policies. Assists hiring, training, management staff. Coordinate statistics inventory. Experience supervision student staff strong interpersonal skills also preferred. Valid Minnesota driver's license good driving record. Ability travel different sites required. Experience collegiate programming management. My Qualifications: Register students courses, design manage program software, solve customer problems, enforce department policies, serve contact students, faculty, staff. Hiring, training, scheduling management staff, managing supply inventory, ordering. Minnesota driver's license NTSA defensive driving certification. Extensive experience collegiate programming management. Excellent interpersonal communication skills. I appreciate taking time review credentials experience. Again, thank consideration. Sincerely, Your Signature (for hard copy letter) Your Typed Name INFORMATION TECHNOLOGY TECHNICIAN TIER ONE TECHNICAL SUPPORT HELP DESK TECHNICIAN Experienced knowledgeable Information Technology Professional seeking contribute training acquired skills within Tier One Technical Support and/or Help Desk role. Work well independently, group setting providing facets computer support troubleshooting, installations, maintenance. In-depth knowledge understanding numerous software packages operating systems. Skilled providing Customer End-User Help Desk Support. Easily identify resolve technical issues concerns. Excellent communication presentation capabilities. Accomplishments Begin letter greeting ""Dr./Mr./Ms. Last Name."" If know employer's last name, simply write ""Dear Hiring Manager"" leave greeting letter start first paragraph. Body Letter First Paragraph: Why writing mention job applying found listing. Middle Paragraph(s): What offer employer mention skills experience good fit job. Last Paragraph: Say thank hiring manager considering note follow up. Signature End cover letter signature, handwritten, followed typed name. If email, simply include typed name, followed contact information. When writing letters, important select font clear easy read. Here's choose letter font professional readable, well choose appropriate font size letter. It important select font large enough reader squint read letter, big letter fit well page. Use Basic Font Using simple font ensure letter easy read. Basic fonts like Arial, Verdana, Times New Roman work well. Depending much content letter select 10 12 point font size. It's best format letter fits one page. Regardless font size select, needs space top letter paragraph section cover letter. Here's space cover letter. When using Microsoft Word, select font letter select font size. If using different word processing program, process similar. Select content cover letter choose font font size. You may need try couple different sizes make sure cover letter fits single page. How Select Cover Letter Font Select font list top document start writing letter, or: Type cover letter. Highlight content letter. Either select font pop-up window select font list top document. Experience Production Associate 03/2006 Current Company Name City State cover letter typically accompanies resume send out. Your cover letter may make difference obtaining job interview resume ignored, makes good sense devote necessary time effort writing effective cover letters. A cover letter complement, duplicate, resume. Its purpose interpret data-oriented, factual resume add personal touch. A cover letter often earliest written contact potential employer, creating critical first impression. Find differences resume cover letter. There three general types cover letters: The application letter responds known job opening (review samples) The prospecting letter inquires possible positions (review samples) The networking letter requests information assistance job search (review samples) Your cover letter designed specifically purpose outlined well position seek. Do design form letter send every potential employer (you know junk mail!). Effective cover letters explain reasons interest specific organization identify relevant skills experiences (remember, relevance determined employer's self-interest). The letter express high level interest knowledge position. Keep mind cover letter need long page plenty. Here's information long cover letter be. Bottom Form The following application letter format lists information need include job application letter send resume. Use guideline create customized application letters send employers. Information Technology Technician 01/2000 10/2002 Company Name City State Provided computer help desk support via telephone communications end-users. Performed diagnostics troubleshooting system issues, documented help desk tickets/resolutions, maintained equipment inventory lists. Information Technology Technician 02/1996 01/2000 Company Name City State Provided computer help desk support technical training hardware/software end users. Documented help desk tickets/resolutions, provided overall assistance daily administration Novell Netware 4.11 Network. Performed set-up, break-down, transport agency equipment as-needed basis. Personal Information Select font size want use way. Proofread cover letter. Print cover letter, even going upload online, make sure formatted, properly spaced, looks way want. Writing cover letter seem like difficult task. After all, cover letters makes sort request whether interview information generally addressed someone met before. If take one step time, however, soon expert writing cover letters send Skills Accounting, administrative, agency, Basic Programming, Bookkeeping, Business Communication, hardware, Finance, fundraising, help desk support, help desk, IBM, IBM Software, inventory, letters, Lotus 2.1, Macros, Marketing, mail, Office, MS-DOS, Network, networking, Novell Netware, Novell Netware 4.11, page, Programming, express, Shorthand, technical training, telephone, troubleshooting, Typing, Word Processing, WordPerfect 5.1, written Additional Information Select font size want use way. Proofread cover letter. Print cover letter, even going upload online, make sure formatted, properly spaced, looks way want. Writing cover letter seem like difficult task. After all, cover letters makes sort request whether interview information generally addressed someone met before. If take one step time, however, soon expert writing cover letters send Job Application Letter Format Contact Information Name Address City, State, Zip Code Phone Number Email Address Date Employer Contact Information (if it) Name Title Company Address City, State, Zip Code Salutation Dear Mr./Ms. Last Name, (leave contact) Body Application Letter The body application letter lets employer know position applying for, employer select interview, follow-up. First Paragraph The first paragraph letter include information writing. Mention job applying found job listing. Include name mutual contact, one. Middle Paragraph(s) The next section application letter describe offer employer Application Letter Template Contact Information The first section letter include information employer contact you. If contact information employer, include that. Otherwise, list information. Your Personal Information FirstName LastName Street Address City, State, Zip Code Phone Number Email Address Date Education KnowledgeSoft, Inc., Mechanicsburg, PA, 3/1997 Courses Intranetware 4.11 Administration 4.1a Advanced Administration 12 1993 Shippensburg University Pennsylvania City State B.S.B.A Business Administration/Office Administration 12 1993 John L. Grove College Business Business Administration/Office Administration Business Communication, Business Programming, Marketing, Finance, IBM Software Applications, Management A.A 5 1991 Harrisburg Area Community College City State GPA: GPA: 3.11 Accounting, IBM Software Applications, Intermediate Lotus 2.1, Advanced Lotus 2.1 Macros, MS-DOS Commands, IBM Basic Programming, Advanced WordPerfect 5.1, Novell Netware GPA: 3.11 Academics/Business 1 1988 East Pennsboro Area High School City State Academics/Business Typing, Word Processing, Office Procedures, Bookkeeping, Shorthand Recipient Award East Pennsboro Most Outstanding Business Student",INFORMATION-TECHNOLOGY
"ADVENTURE RUN COORDINATOR Career Focus I fitness enthusiast enjoy living healthy active lifestyle. I currently oversee coordinate many aspects events running community made efficient, quick problem solver attentive customers needs concerns. Core Qualifications Time Efficient Encouraging Organized Active Self-Motivated Energetic Hard worker Goal Oriented Education Training Bachelor Arts Psychology Sociology May 2013 Arizona State University － City State United States GPA: GPA: 2.3 GPA: 3.0 2.3 GPA: 3.0 Minor-Sociology Interests Being active community. Setting fitness running oriented goals achieving them. I signed full 140.6 Ironman Arizona 2014 successfully completed November 2015. I enjoy running long distances, cycling, hiking, swimming anything outdoors involves active. I also enjoy helping others charity projects, events fundraising. Skills Have experience working multiple different POS systems, Microsoft, Excel organization sites used scheduling. Also, experienced G-Drive applications. I quick efficient problem solver hit issue whether working short time frame scheduling unexpected issues arise. Managing communicating others, staff members information also leading team regular basis. High motivating energy working others able adjust appropriate level. Accomplishments Finishing Ironman Arizona (140.6 Miles)- Not work related trained roughly 20 hours week upholding great performance work. It required excellent time management skills, relentless drive motivation within. Adventure Run Coordinator-Hosted free community monthly runs ranging 250 550 (two different locations), motivated marketed event increase 12% two years 30% participants brand new. Also, managed communicated staff volunteers details tasks throughout event. Girls Run Coach Fall/Spring 2013- Leading teaching young girls life skills running (30 girls age 9-11) Team Training Captain Spring 2012- Motivating runners walkers team trained reached goal running marathon, via person, email running. (12 participants) Work Experience Adventure Run Coordinator January 2014 Current Company Name － City State Adventure Run free monthly fun run produced owned Road Runner Sports. I coordinator two them, (the two available Arizona). The duties commitments large variety. As representative coordinator program, I charge permitting event charity beer garden, levels sponsorship vendors. Securing local vendors sponsors well locations post run celebrations. Along responsibilities, I charge setup tear down. I mic event 500 people, manage 25 volunteers time event effectively schedule them, communicate details important facts staff. Other additional responsibilities promoting event surrounding running fitness community. I required time efficient, extremely organized prepped along ability flexible overcome unexpected obstacles weather changes, cancellations, people running late short staffed remaining calm high energetic. Grassroots Marketing Representative May 2013 Current Company Name － City State As Grassroots Marketing Representative I mixture duties responsibilities. I community outlet Arizona stores charge booking group runs, clinics local teams packet pick ups races. I reach local gyms community vendors, charity partners could potential partnerships Road Runner Sports figure best fit parties. I also charge managing schedule Arizona's stores event calendars well budget store's events. Cash Wrap October 2011 May 2013 Company Name － City State Help customers, new runners old, find best items fit needs. Also, make recommendations answer questions regards customer's running. Multitask checking customers out, answering phone questions person. Operations January 2011 September 2012 Company Name － City State Greet check members gym opening facility alone. I also answer incoming calls either help assist concerns questions direct another associate. I sign ring guests, make appointments variety services cancel, renew memberships. This requires successful multitasking leader. I must always time positive upbeat attitude always required think customer first. As company portrays healthy lifestyles, employee company preferred maintain one well physical activity facility, thus I knowledgeable passionate well. As well work 8 hours week childcare children age 3 months 12 years old. Front Desk Fitness Attendant April 2006 January 2011 Company Name － City State During Summer Kid's Camp I work Advisor I plan daily team individual activities, help lunch process swim sessions, oversee children's participation interact them. As Sports Club team member, I make promotional calls member sales department, monitor nursery, monitor pool. In July, I work DSL Swim Championships I required support facility needs team; direct spectators appropriate areas, maintain clean, safe event site, answer general questions. Working people one-on-one general public second nature environment I consistently address different questions problems regularly. As attendant, I work front desk fitness center monitor member's use gym. Other duties include: Keeping equipment fitness/ weight room, towels clean orderly, assist members questions frequently asked; make smoothies, work snack bar, conduct sales sports shop.",FITNESS
"CASHIER Summary Responsible Kennel Attendant remains clearheaded face emotionally demanding jobs. Effectively soothes manages difficult animals.Has Experience With Caring Dogs ages Has training Animal shelter behavior Kennel Responsibility's. Highlights Arts crafts aptitude Conflict resolution techniques Calm patient Creative arts talent Training food handling preparation Active listener Positive cheerful Creative arts talent Conversant korean Experience December 2015 February 2016 Company Name City State Cashier Assessed customer needs responded questions. Cleaned straightened work area. Issued receipts purchases gifts. Bagged merchandise following standard procedures. Organized register supplies. September 2015 Company Name City State Apparel Described use operation merchandise customers. Received processed cash credit payments in-store purchases. Maintained knowledge current sales promotions, policies regarding payment exchanges security practices. Apparel. January 2013 August 2015 Company Name City State Care-giver Read stories children taught painting, drawing crafts. Employed variety materials children explore manipulate learning activities imaginative play. Carefully monitored children's play activities. Offered detailed daily reports outlined child's activities. Incorporated music art activities encourage creativity expression. Education 2017 Chandler gilbert community college City State USA Associate Arts Early Childhood Education/English second language Currently Finishing First year college, Majoring Early Childhood Education/English second language 2015 Adult Education school City State USA GED High school Graduated 2015 Skills Problem Solving Adaptability Collaboration Strong Work Ethic Time Management Critical Thinking Self-Confidence Handling Pressure Leadership Creativity",APPAREL
"EXECUTIVE CHEF Professional Summary Talented Executive Chef twenty five years experience developing menus working head chef/owner mobile catering business, fast food Cajun Classical Seafood/Cajun/Creole Family restaurant.Twenty five years professional experience dynamic, resourceful skilled Executive Head Chef proved success record fine dining catering.Highly skilled chef proved ability produce quality menu items tight deadlines. Core Qualifications Food beverage handling expert Italian cuisine expertise Skillful kitchen staff trainer Ethnic foods preparation Capable concession stands manager Food cost control specialist French cuisine talent Food cost analysis expert American cuisine expert International culinary skills Ability handle fast-paced Back house operations environment well front house understanding Ability handle/resolve problems Kitchen productivity Successful kitchen staff supervisor Strong customer relationship builder Cash handling Plate presentation skills Special dietary needs expert Proficiency inventory ordering Food handling knowledge Proved leadership skills Food production quality knowledge Reliable, punctual committed High level cleanly kitchen customer service maintenance Staff scheduling knowledge Interviewing training ability Sensitive cultural diversity Knowledge basic food preparation Strong restaurant serving experience Knowledge products Team-oriented selections Willing work pressure Menu development skills Written oral communication skills Open Table experience Good personal hygiene Proved success up-selling Works well pressure Basic knife skills Preparation various food items Consistently complies polices Uses proper sanitation practices procedures Able work fast paced Banquet operations off-site environment catering expert Able work hands continuously Experience December 1987 Company Name City State Executive Chef Operations Management: Food Preparation Responsible coordination 12 servers restaurant capacity 200. Baked, roasted, broiled, steamed meats, fish, vegetables foods. Estimated amounts costs required supplies, food ingredients. Helped preparation, set-up, service catering events. Performed transactions cordial, efficient professional manner. Prepared food items. Cleaned inspected galley equipment, kitchen appliances, work areas. Spoke patrons ensure satisfaction food service. Trained new employees. Trained kitchen staff proper use equipment, food handling portion sizing. Responsible design preparation menu items private home/office setting. Supervised kitchen staff 10 people ensured proper event set-up, food preparation, kitchen clean-up proper shut down. Adjusted monthly menus maximize use seasonal local ingredients delicacies. Developed variety menu items catering customers food allergies diet restrictions gluten-free vegan items. Managed kitchen operations high grossing, fast-paced fair concession kitchen. Trained staff eight employees correct facility procedures, safety codes, proper recipes plating techniques. Managed preparation presentation desserts catered events. Responsible kitchen operations banquet events, buffet lines, room service orders hotel restaurant. Hired trained staff 12 food preparation employees. Oversaw 10 cooks Sous Chef part overall back house operations. Managed food produce receiving process 100% accuracy. Frequently switched positions Cold Food prep, Soup Station Chef Relief Chef mid shift support changing needs large industrial kitchen Developed popular daily specials personally sourced ingredients broiler sauté stations. Responsible daily set five stations. Developed popular daily specials personally sourced ingredients broiler sauté stations. Ensured minimal product shrink coordinated secondary usage product Executed various kitchen stations assisted with, meat, fish, sauté pantry Informed patrons establishment specialties features Instructed cooks workers preparation, cooking, garnishing, presentation food Loaded dishwashers hand-washed items pots, pans, knives Planned prepared food parties, holiday meals, luncheons, special functions, social events Specialized preparing fancy dishes and/or food special diets Stocked rotated products, stocked supplies, paper goods timely basis Supervised coordinated activities cooks workers engaged food preparation Used food handling standards Collaborated personnel plan develop recipes menus Compiled maintained records food use expenditures Cooked food properly timely fashion, using safety precautions Cooked exact number items ordered customer, working several different orders simultaneously Created explored new cuisines Directed operation organization kitchens food-related activities, including presentation serving food Ensured consistent high quality plate presentation Ensured first-in-first-out system ingredients labeled stored properly Maintained contact kitchen staff, management, serving staff, customers Maintained system control storage temperatures proper functioning kitchen equipment Oversaw kitchen employee operations ensure production levels service standards maintained Seasoned cooked food according recipes personal judgment experience Suggested additional items customers, appropriate, increase restaurant sales. Maintained knowledge current menu items, garnishes, ingredients preparation methods. Consistently adhered quality expectations standards. Delivered exceptional dining experience friendly, fast service. Completed closing duties, including restocking items closing cash drawer. Accurately recorded orders partnered team members serve food beverages exceeded guests' expectations. Effectively used items stock decrease waste profit loss. Correctly calculated charges, issued bills collected payments. Checked deliveries signed products received. Received frequent customer compliments going beyond normal duties. Education 2011 Le Cordon Bleu Culinary School City State USA Associate Arts Culinary Arts Hospitality Restaurant Management Le Cordon Bleu Culinary Arts Hospitality Restaurant Management Specialized aspects culinary cuisine Professional Affiliations Member, Small Business Association (2005 present) Member, USPCA United States Private Chef Association Skills allergies, Basic, Cash handling, closing, oral communication, cooking, cost analysis, cost control, customer service, fashion, fast, features, inventory, leadership skills, office, Works, Operations Management, personnel, presentation skills, profit, quality, receiving, safety, safety codes, selling, sales, scheduling, servers, supervisor, trainer, Health Department certified",CHEF
"IT MANAGER Highlights Customer Client Relations Advanced Troubleshooting Techniques Project Management Tracking Windows Server 2003, 2008 2012 Windows XP, Vista, 7, 8d Experience IT Manager December 2013 Current Company Name － City State Stabilize manage infrastructure applications corporate remote facilities Create standard hardware software lists purchased based lists Create fiscal year budget IT department Perform thorough IT audit proposed various changes based audit Administer various information technology systems applications Plan manage information technology projects Define plan employee training programs internal staff Maintain production database applications Analyze system performance make recommendations management infrastructure upgrades and/or changes Reduce system downtime diagnosing resolving complex technology related issues Negotiate vendor contracts ensure correct product lowest cost Streamlined internal communication platform Perform routine vulnerability risk assessments company infrastructure Perform regular security audits internal infrastructure applications Implemented Voice Over Internet Protocol Phone System entire organization Manage corporate website made necessary edits adjustments Work various departments determine technology needs Provide end user support in-office remote users. Senior Technical Analyst October 2010 December 2013 Company Name － City State Manage team help desk technicians ensure excellent customer satisfaction prompt issue resolution 30 clients Maintain monitor ticket queue technicians Work technicians determine correct issue escalation path Administer various information technology systems applications Analyze system performance make recommendations management infrastructure upgrades and/or changes Maintain consistent communications client point contact Own complex client help desk infrastructure rollouts Develop detailed technical documentation processes clients Work closely Director IT develop help desk policies procedures Make technical recommendations clients based need cost Act account owner select accounts Formulate monthly help desk budget manage accordingly Work team vendors technical training needs. Director Information Technology January 2010 October 2010 Company Name － City State Manage corporate network ensure high system availability. Develop backup disaster recovery plan Reduce system downtime diagnosing resolving complex technology related issues Administer MPLS network remote locations Coordinate construction configuration remote offices Implement corporate infrastructure monitoring program Manage corporate phone voice mail systems Provide quality support personnel Communicate President/CEO technical matters. Director Information Technology June 2004 December 2009 Company Name － City State Manage corporate network ensure high system availability Maintain disaster recovery methods backup procedures Administer 68 Local Area Networks Investigate implement document management solution Manage internal phone switch voice mail system Oversee IT staff ensure job expectations met train deficiencies Implement incident reporting system allows tacking issues correction timely manner Formulate departmental policy procedure documents Create annual IT budget monitor IT-related expenditures Research recommend system development priorities Effectively communicate relevant IT-related information superiors Communicate departments ensure Information Technology needs met Write technical documentation hardware software installation, end-user support documents client PC standards Negotiate vendors create cost effective solution hardware, software maintenance agreements Provide end-users training classes Microsoft Office products Reduced cell phone bills 40% travel expenses 45% implementing policy procedures Exceeded job expectations minimal supervision required. Project Manager June 2000 December 2003 Company Name － City State Provide leadership direction installation team members investigating radiology department workflow, gathering requirements, managing scope ensuring quality throughout installation Work sales team determine PACS, Radiology Information Systems and/or Hospital Information System needs imaging center hospital Coordinate vendors, hospital staff hospital administration determine project timeline Aware HIPAA guidelines implications throughout project timeline Investigate Radiology modalities determine DICOM compatibility and/or upgrade needs Participate aspects equipment installations Communicate feedback management regarding needs sites Develop procedures deploy client PCs standard image security policies Work help desk team develop consistent help desk methods call logging techniques Education Bachelor Science CyberSecurity May 2015 University Maryland University College － City State CyberSecurity Computer Information Systems August 1993 Middle Tennessee State University － City State Computer Information Systems Skills Antivirus, Backup Exec, Backup, budget, Cisco Router, Cisco, Citrix, hardware, contracts, client, clients, customer satisfaction, database applications, Database Management, DELL, direction, disaster recovery, document management, Email, employee training, Ethernet, Firewall, help desk, image, imaging, Information Systems, Information Technology, Local Area Networks, leadership, Linux, logging, Mac, Director, managing, Exchange, Microsoft Office Suite, Office, Microsoft Office products, SharePoint, Windows 9, 2000, NT, migration, Network, Networking, PACS, personnel, Phone System, policies, processes, Property Management, quality, Radiology, reporting, Research, sales, software installation, supervision, Switch, Symantec, TCP/IP, user support, technical training, technical documentation, phone, Toshiba, Trend, upgrades, upgrade, VPN, Vista, voice mail, website, Windows Server, workflow",INFORMATION-TECHNOLOGY
"FINANCE ANALYST Summary Obtain job Executive Company provide financial expertise, 9 years BPO Finance expertise, strong critical thinking skills, computer skills, contribute success business Highlights STRENGTHS: Achievement Oriented Excellent Communication People Management Skills Team Worker. Ability Manage Change ease Adaptability Flexible Working Hours. Excellent Negotiation Analysis Skills Quick learner high energy level Willing work hard. Eager take responsibilities challenges. Operating system Windows Financial Accounting Packages Tally Accounting Package 6.3 7.2 (A-Grade) Experience January 2009 May 2016 Company Name Finance Analyst Connecting onshore business review AUC balance updating status WBSE's Scheduling Monthly call onshore business Finance Business leads update status expenditure Leading team regular catch meeting allocating WBS creation request equally conducting monthly connect Metrics discussion Playing key role SPOC team case Adhoc request Statutory reporting. OBJECTIVE OF THE PROCESS: Creation AFE (Authority Expenditure) Maintaining WIP balance Performing Statutory Report (A202 (US Tax), Capex Spent Report, Flux Report etc) Focal Capital Assets Divestment activities Performing Asset Capitalization, Write Taking Audit queries PWC local audit Connecting team meeting daily basis allocating works based volumes Performing internal audit testing legal entity Being Control operator Exploration Balance Sheet Review. Capex Reporting submission Manage close team. This provide total spent year. June 2007 January 2009 Company Name Process Associate Project name Home Depot Responsibilities: FA deals asset capitalization, asset transfer, asset disposal, asset cost adjustment CIP account reconciliation. Also perform asset depreciation month end. AP team makes payments vendor items purchased. AP make JE coded asset capitalization progress (CIP) account. Upon receive AP JE. FA look back records like Invoice copies Capitalization Expenditure Request (CER#). Based FA policy categorized assets based invoice description given. Asset category major minor category based company policy differs. Upload FA additions system. If branch able provide adequate back records (invoice copy CER#) reclass expense based company policy. Also perform FA transfer one branch another branch based request branch submitted us. Also perform FA disposal respective branch based request branch submitted us. Cost adjustment: If sales tax paid invoice copy. Later AP made separate payment Sales Tax alone. We adjust Sales Tax amount existing asset system. Depreciation: Most company performs STL depreciation. At end reconcile FA CIP account activities performed last month. I top performer many times giving 100% Accuracy got 100C award. Business Excellent award client Home Depot Supply Got Star month Raman Chennai BPO head TCS quarter TOWNHALL. April 2006 May 2007 Company Name Process Associate Involved MI Consolidation MI Audit Involved Query Solving. Cross-skilled Different processes Consistent High Quality performance good productivity. Involved Training New team members. Completed Lean Training. Achievements Had top performer whole floor maximum number cases, I reached ""Last Attributable Reference"" message, blocks clients software got Siemens best Performer award. Education 2006 B.L.I.S Madras University B.com Year Passing 2005 Madras University 2002 Higher Secondary School St. John Higher Secondary School Secondary school leaving certificate 2000 St. John Higher Secondary School Personal Information Name T. Catherine Mercy Father's Name S. Thomas Permanent Address Plots No: 70-A, Velan Nagar, Valasaravakkam, Chennai 600 087 Date Birth 28th Dec 1984 Passport Yes Gender Female Nationality Indian Languages Known Tamil English. Marital Status Married Skills account reconciliation, Accounting, AP, balance, Balance Sheet, C, Excellent Communication, client, clients, Finance, Financial Accounting, internal audit, legal, People Management, Windows, works, Negotiation, Operating system, processes, progress, Quality, Quick learner, reporting, Sales, Scheduling, Siemens, Tax Additional Information PERSONAL DETAILS: Name T. Catherine Mercy Father's Name S. Thomas Permanent Address Plots No: 70-A, Velan Nagar, Valasaravakkam, Chennai 600 087 Date Birth 28th Dec 1984 Passport Yes Gender Female Nationality Indian Languages Known Tamil English. Marital Status Married DECLARATION: I hereby declare information furnishes true correct. Yours Truly, Catherine Mercy",FINANCE
"DIRECTOR Professional Summary Skills PPC Digital Media Planning DSP Behavioral Targeting Comscore SimilarWeb Kenshoo MS Excel, PPT Agile Marketing Ads, Portuguese Advertising, Presentations Agile, Quality Agency, Quality control Auditing, Reporting Branding, Sales Budget, Bilingual BI, Spanish Capital Markets, Strategy Clients, Strategic Client Data analysis Designing DSP Direction English Fast Features Financial French Innovation Investments Leadership Marketing Market Media Planning Meetings MS Excel Modeling Next Optimization Work History Director 07/2017 05/2021 Company Name With 12 years' experience performance marketing (PPC), Search Engine Marketing, Social, Local Programmatic media. The experience I gained portfolio management reflects obtaining best results customers, allocating investments accordingly better returns digital marketing world. I enjoy working fast-paced environments find dynamism digital marketing fulfills completely., Vendor Microsoft Digital Advertising. Part global team 8 people remote. Built audience clusters based behavioral targeting Brazilian, Mexican, Canadian, US markets. Utilized data analysis tools optimize performance improve CTRs. Project revenue Brazil grew $50k $500k grew $3mm second year. Assisted quality control team members. Digital Media Solutions Executive Director 01/2016 07/2017 Company Name – City State Led team 8 specialists search, social, mobile, display, programmatic local ads bringing innovation new digital opportunities Blinks, focusing Branding Performance. Responsible growing media spend across channels. During period media spend grew 100% (+300mm). Established procedures best practices Digital media planning execution ensuring efficiency stages customers' journey. Created established Blinks Media Mix Modeling. Provided strategic insight across many digital channels account teams. Implemented auditing technical evaluations improve quality campaign execution optimization. Created delivered training new hires weekly training company employees covering areas digital media. Built maintained strong partnerships media channels providing opportunities implement betas, first-to-market cases assist developing new products. Assisted Sales team data cases elaborating presentations RFPs. Provided insights BI DevOps development in-house dashboards media management tool. Invited test beta Facebook Blueprint Certification. Coordinated Digital Days clients. Member partner senior executive leadership actively participated designing path direction company. Awarded Bing Agency Year award (September 2017). Account Director 01/2014 12/2015 Managed portfolio largest clients Blinks including global accounts (+R$6mm/month) Led team 8 analysts provided media strategy activation branding performance campaigns. Clients included Netshoes, ACCOR, AIG OLX. Cross channel reporting, analysis, weekly wrap-ups team clients. Oversaw budget allocation prioritization campaigns. Elaborated campaigns clients channel partners develop first-to- market cases excellent results benchmark examples. Created best practices AB Testing, Black Friday checklists, documenting learnings, creatives analysis. Reduced CPL 300% one account less 6 months. Maintained customer's ROI whilst increasing investment 300k 600k. Tripled lead generation whilst reducing CPL 150%. Invited become executive partner Blinks. Account Manager 12/2010 12/2013 Managed portfolio large SMB accounts, +- 30 accounts led team 6 analysts. Responsible strategy execution PPC campaigns. Defined strategy KPIs based client objectives goals. Held monthly meetings clients go results next steps. Behavior Targeting Specialist 01/2008 01/2013 Company Name – City State Senior Investment Specialist 01/1999 03/2003 Company Name – City State Managed portfolio high net worth accounts (+U$ 1 million) including Latam customers. Provided trading assistance various financial products. Reviewed client portfolios advising investment solutions conforming objectives. Educated clients usage trading platforms software. Equity Trading Liaison 07/1997 01/1999 Capital Markets Trading Operations Liaison exchanges account reps resolving trade disputes. Reduced risk firm resolving disputes timely manner mitigating losses. Managed downtime operations. Led team 20+ helpers input trades manually system downtimes occurred. Agility accuracy key features. Floor Broker 01/1995 01/1997 Company Name – City State CBOE broker trading stocks KO, HON BAC. Executed orders various brokerage houses, evaluating market volatility order flow best executions. Education WPP Mini MBA Business Strategy 04/2017 B.S Business Administration 05/1994 Boston College City State Certifications CERTIFICATIONS Google AdWords Certified Google Analytics Certified Facebook Certified Planning Professional. Languages English Native Bilingual Portuguese Native Bilingual Spanish",DIGITAL-MEDIA
"DIGITAL MARKETING ASSOCIATE Summary Dynamic highly enthusiastic individual keen business acumen seeking position Marketing Advertising apply advanced customer service skills uncommon creative mindset bring positive initiative business operations upward curve company revenue growth Skilled marketing professional focused exceeding revenue goals, driving high-volume new user acquisition, growing subscription-based businesses Well versed aspects marketing campaigns concept development execution launch Highly organized individual strong knowledge business organization processes well management techniques constantly strives self-development education welcoming every opportunity expand intellectual, cultural, professional horizons Highly competitive team player multitasker seeking positively contribute overall team performance achievement established corporate objectives Efficient communicator uncommon ability relate people provide excellent customer service Responsible professional strong analytical skills proven ability produce range solutions well work stress still delivering good results Account Management Brand Development Sales Promotion Multi-Media Marketing Campaign Planning Execution CRM Profit Maximization Strategic Media Placement Market Analysis Customer Service Advertising Experience 05/2016 11/2016 Digital Marketing Associate Company Name － City State PatientPop one top 20 fastest growing startups Los Angeles first growth-focused platform accelerates new patients growth automating practice marketing eliminating need dedicated marketing resources. Optimize web presence visibility healthcare professionals. Create, oversee audit social media pages, health directory profiles, Google Analytics, Call tracking, etc. Assist fostering retention healthcare professionals current client base draw new client base. 02/2013 08/2013 Account Manager Company Name Performed whole range online marketing account manager's duties serving The Beauty Box, multi-brand major beauty company Brazilian market, Boticário Group, created compete Sephora group. Responsible tracking social media platforms campaigns including Facebook page, Blog, e-commerce, Instagram Twitter. Coordinated job scheduling, approval, creation online campaigns key visuals messages. Noted senior management efficient management client-agency relations. 05/2011 Current Account Manager Company Name Accountable managing accounts Transitions Lenses, Unidas Car Rental, Berlitz Language School, Climatempo.com.br Operated lead point contact matters specific clients, thus building maintaining strong long-lasting customer relationships Attended meetings clients well created briefings employees Formulated strategies passed proposals senior managers Contributed campaign development well monitored chased work progress. Personal Information PERSONAL SUMMARY Skills Advertising, agency, com, draw, client, clients, e-commerce, senior management, Google Analytics, managing, marketing, market, meetings, online marketing, page, progress, proposals, scheduling, social media platforms Additional Information PERSONAL SUMMARY",DIGITAL-MEDIA
"ENGINEERING SPECIALIST Professional Profile Have managed major equipment installations upgrades, strong troubleshooting ability resolve electrical mechanical defects. Experienced w/ voltage 480 three phase Extensive knowledge programming, troubleshooting, maintaining Allen Bradley PLC 5, Slc 500, Control Logix 5000 PLC systems DeviceNet. Able program, troubleshoot, electrically/mechanically repair Fanuc Robotics using RJ-3 R30iA controllers. Able program, troubleshoot electrically/mechanically repair ABB S4P S4P Plus 5400 robots. Proficient reading electrical, mechanical, hydraulic, pneumatic diagrams, schematics, layouts, technical documentation. Knowledge various hydraulic pneumatic systems. Ability perform minor welding fabrication. Proficient Microsoft Word, Excel, PowerPoint. Have received many Job Improvement awards. Relevant Experience Intermediate Programming Allen Bradley PLC 5, Allen Bradley Advanced Programming Allen Bradley PLC 5, Allen Bradley Advanced Maintenance Allen Bradley PLC 5 using RsLogix 5 Software, Allen Bradley Intermediate Programming Allen Bradley SLC 500, Allen Bradley Advanced Programming Allen Bradley SLC 500, Allen Bradley Maintenance Troubleshooting SLC 500, Allen Bradley Data Highway Plus/ Ethernet/ DH485 Peer Peer Communications, Allen Bradley DeviceNet Maintenance, Allen Bradley Designing Configuring DeviceNet Network using RsNetWorx, Allen Bradley PanelBuilder 32, Allen Bradley Control Logix 5000 Intermediate Programming, Allen Bradley Factory Talk View ME PanelView Programming, Fanuc Robotics M16iL ArcMate 120i Robot Disassembly/ Reassembly, Fanuc Robotics Electrical Maintenance RIA Configured RJ3 Controller, Fanuc Robotics Electrical Maintenance R30iA Controller using Ipendant, Fanuc Robotics Intermediate TPP Programming, Fanuc Robotics Dispense Tool Operation Programming, Fanuc Robotics Advanced TPP Programming, Fanuc Robotics Dual Check Safety V7.50 Newer, ABB S4 Paint Electrical Service, ABB Robotics S4 Paint IPS System, ABB Robotics S4P+ Electrical Service, ABB Robotics 5400 Mechanical Maintenance, ABB Robotics Hardware Calibration Communication, ABB Robotics S4P Paint Programming, ABB Robotics IRC5P Programming, ABB Robotics IRB 5500 Mechanical Maintenance, ABB Robotics IRC5P Electrical Maintenance, MS Word Fundamentals, Microsoft MS PowerPoint Fundamentals, Microsoft MS Excel Fundamentals, Microsoft MS Excel Advanced, Project Leader Training Honda, Paint Emergency Spill Response Honda, Spill Prevention, Control, Countermeasures Honda, Handling Normal Hazardous Waste Honda, Robotic Safety Principles Honda, ARC Flash Training Honda, Basic Hydraulics/ Pneumatics Honda, Catia, Auto Cad Level 1, Vision Systems (Fanuc 3D iRVision, Cognex, Keyence) Experience Engineering Specialist November 2000 Current Company Name － City State Responsible Project Management new system installations, Investigation implementation new equipment. Paint Sealant Robot path programming, Fanuc IR Vision system setup programming, Liberty Reach Vision setup programming, Robot Operator training, PLC/Controls (PLC 5, SLC 500, Control Logix 5000) programming, HMI programing, Maintenance support major critical downtime situations. Responsible aspects troubleshooting repair wide range equipment, PLC controlled conveyor systems, PLC controlled Robotic systems, PLC controlled Air Handler systems, PLC controlled Oven systems, PLC Controlled Incinerator system, Lighting systems, PLC controlled Material Delivery systems. Planned implemented alterations ensure safety, improve operator ergonomics, increase machine productivity. Industrial Electrician January 1996 January 2000 Company Name － City State Maintained multiple plants multiple cities performing maintenance repair power distribution systems, automated semi-automated equipment, relay control systems, Lighting systems. Was first responder major break downs Russell Corporation Plants. Operator January 1993 January 1995 Company Name － City State Operated equipment producing parts assembly, assembled product, packaged product, shipped product. Maintained production equipment facilities plant. Education Associates Degree Applied Science Electronics Technology January 1995 Central Alabama Community College － City State Applied Science Electronics Technology High School Diploma January 1992 Talladega High School － City State Skills Delivery, ergonomics, Lighting, Paint, PLC, PLC 5, power distribution, producing, programming, Project Management, Robotic systems, safety, troubleshooting, Vision Systems",ENGINEERING
"TUTOR Professional Summary Self-motivated detail oriented individual comprehensive training ICD-10-CM/PCS, CPT HCPCS II coding. Focused individual demonstrated ability work well independently actively coordinating team members. Seeking medical coding position. Education Training July 2016 Career Step Professional Medical Coding Billing Program City State Certificate Graduation Honors *Inpatient Outpatient coding *Medical Terminology *Anatomy Pathophysiology Professional Affiliations American Academy Professional Coders (AAPC) -Member CPC-A (7/23/2016) American Health Information Management Association (AHIMA)-Member Professional Experience 01/2013 01/2015 Tutor Company Name Tutored homeschool students weekly high school prep courses. Researched, planned facilitated studies Latin, Debate, Literature, Composition, Algebra, Science, Geography History. Provided parent mentoring support. 01/2011 Current Office Manager Company Name Tracked financial transactions. Monitored accounts receivable, accounts payable. Negotiated vendors customers. Produced profit loss statements. 01/2008 01/2014 Independent Sales Consultant Company Name Presented product demonstrations. Communicated hosts customers provided product support. Recruited mentored new consultants. Won numerous sales recruiting level recognitions promotions. Skills computer systems, organized, self starter, grammar, communicates well ​",CHEF
"CONSULTANT Profile A highly accomplished, skilled talented Consulting manager thorough understanding Software development Life Cycle proven track record successfully providing overall direction project teams managing client relationship. Professional Experience Consultant 01/2001 11/2014 Company Name － City State Led data migration project client P C insurance company legacy client server insurance system relational backend n-tiered insurance system involved entire gamut activities defining requirements, selecting application tool suite use data migration, performing data mapping gap analysis, designing technical approach, performing necessary business analysis, engaging target system vendor technical leads ensure structural compatibility, developing transformation, testing transformation way upload target system, supporting UAT creating deployment plan Led managed design, development implementation Billing module P C system support change lockbox financial institution Served Technical Project Manager well vendor relationship manager Commercial Lines Expansion Project, key business initiative client company enable organization underwrite business additional states. This CL Expansion effort expected capture 1.5% commercial lines market additional state (about $35,000,000) end 2011 Led managed cross functional team successfully migrate existing processes in-house personal lines system system hosted environment Led client efforts support external IS audit conducted Ernst Young Led managed design, development deployment print solution using Accelio suite products (now part Adobe suite products) replace existing print sub-system P C Insurance system. Conducted internal practice-wide training prepare teams undertake print solution development efforts P C clients Led managed design, development integration custom built compliance software sub-system help P C Insurance system comply requirements Office Foreign Assets Control (OFAC) Assisted IT Director client company migrating existing legacy system POINT IN system. This full service engagement included, analyzing determining hardware requirements selected system, negotiating hardware purchase (saved client 40% original hardware purchase price), overseeing hardware installation, developing UAT plan, overseeing UAT, advising assisting clients' IT Director project. Conducted analysis popular CRM software packages presented findings clients' senior management team part effort facilitate selection CRM package Technically led design development Imaging prototype system Provided technical leadership re-designing Guy Carpenter report ensure accuracy better data processing Provided technical leadership migrating Commercial lines system new payment vendor Provided production support several client engagements Mentored junior level staff several system development efforts Provided expertise oversight development marketing collateral Participated technical advisory role determining feasibility subsequent techno-business analysis implementing e-bill presentment module personal lines system involved lockbox vendor replacement. Software Engineer 01/2000 01/2001 Company Name － City State Designed, developed tested insurance applications. Maintained existing insurance applications. Sr. Applications Analyst Programmer 11/1997 12/2000 Company Name － City State Designed, developed tested applications using Centura/SQL Windows frontend Oracle backend. Translated business requirements technical specifications. Formed part core group several teams customizing deploying company's base P C Insurance system Implemented Aviation, Tourism Garage Liability lines business Sul America using Centura front end Oracle back end. Implemented Lead Asbestos well Engineering lines business Zurich American using SQL Windows front end Oracle back end Formed part core group successful team implemented insurance/auto-warranty system General Motors Corporation using Centura Developer front-end Oracle back-end Participated responding RFP's SME Led conversion 16-bit WPC (P&C Insurance) system technical advisor 32-bit version Mentored junior level staff application development efforts. Education Master's degree Computer Science 2000 University South Carolina － City State USA Computer Science Bachelor's degree Physics 1992 Gujarat University － City State India Physics Accomplishments Cross functional leadership management: Served Technical Project Manager well vendor relationship manager Commercial Lines Expansion Project, key business initiative client company aimed capturing 1.5% commercial lines market state (about $35,000,000) end 2011 Process migration leadership: Led managed cross functional team successfully migrate existing processes in-house personal lines system system hosted environment Application audit support: Led clients' effort supporting external IS application audit conducted Ernst Young Leadership Application Design, Development Deployment: Technically led managed design, development deployment print solution using Accelio suite products (now part Adobe suite products) replace existing print sub-system P C Insurance system. Leadership design, development deployment compliance software: Technically led managed design, development integration custom built compliance software sub-system help P C Insurance system comply requirements Office Foreign Assets Control (OFAC) Leadership data migration client server n-tiered system: Led data migration project legacy client server insurance system relational backend n-tiered insurance system. Skills Adobe suite, application development, approach, Assembler, Billing, business analysis, C, Carpenter, CL, client server, hardware, hardware installation, conversion, CRM, client, clients, data migration, data processing, Database, Delphi, designing, senior management, financial, functional, HTML, Imaging, Insurance, Languages, leadership, Director, market, marketing collateral, Access Basic, Office, MS-Office, MS-Project, Windows, Windows 2000, negotiating, Operating Systems, Oracle, Developer, Pascal, processes, Programming, RFP, SQL Server, SQL Windows, UNIX, Visio, Visual Basic",CONSULTANT
"SALES SERVICE ASSOCIATE Summary To secure accounting position organization utilize strong educational background professional experience, providing stability opportunity growth. YDriven self-motivated Investment Banker stellar sales ability remarkable creativity.ears extensive accounting experience Success addressing clients' concerns Detail-oriented, efficient organized extensive experience accounting systems Manages accounts payable, accounts receivable assist preparation financial statements Transactional operations experience, strong background wire transfers ACH processing Possess strong analytical problem solving skills, ability make decision Excellent written verbal communication skills Trustworthy, discreet ethical Complete projects time able handle multi-tasking Proficient Microsoft office package MAS 90, 200 Peachtree Accounting software, Banking, Finance Administrative systems Qualified resourceful financial professional diverse expertise private, government corporate investment. Highlights Advanced accounting background Financial forecasting Risk management expertise Financial analysis Industrial coverage knowledge Industrial coverage knowledge Industrial coverage knowledge Application GAAP regulations Expert MS Office Suite Accomplishments Exceeded sales objectives 2014 Achieved top five percentile monthly sales December 2014 Received “Employee year” Award asset gathering. Experience Sales Service Associate 10/2012 Current Company Name City State Perform bank product cross sale involved; CD, money market, IRA, debit card, new accounts, merchant services, referring investment banker stocks bonds Perform opening closing accounts Handle large currency deal clients' inquiries personal commercial accounts Responsible receivable, records, safe box, distribute cash cash items ATM cards, cashiers' check, money orders, negotiable instrument received banking center Perform wire transfers, process stop payments, ATM card exceptions Process deposits loan payments Prepare Federal Reserve invoice shipments cash receivables Monitor customer Accounts company guide lines Accurate mortgage loan documentation review records Prepared cash settlement daily banking center branch ATM Responsible investigating bad checks returned checks Handle customer service inquires via telephone writing correspondence according banks police procedure. Delivered informational sales presentations potential investors build symbiotic client relationships. Researched banking guidelines statutory requirements stay updated new laws applications.Collaborated legal accounting counsel develop marketing strategies estate business succession planning insurance. 01/2011 02/2012 Company Name City State Collaborated legal accounting counsel develop marketing strategies estate business succession planning insurance. Delivered informational sales presentations potential investors build symbiotic client relationships. MaintainedResearched banking guidelines statutory requirements stay updated new laws applications. 80% client retention rate suggesting strategic investment plans based fixed income equity investing report evaluations. Administrator -AP/AR Specialist 04/2008 12/2010 Company Name Executed financial due diligence created valuation model establish enterprise value purchase price.Developed solid estate tax code knowledge base continued research training.Achieved proper compliance accurate executive level reporting.e companies Performed Accounts Receivable Accounts Payable functions Utilized MAS 90, 200, Peachtree accounting, MS Office software programs Provide weekly monthly projections Accounts Receivable accounting manager Preformed advertising promote business, product, service Managed reconciliation company POS system coordinate daily deposit Performed monthly inventory adjustment report gross profit report Responsible Monthly, Quarterly Yearly tax preparations filings Extensive verbal written communication medical agencies including Medicaid Medicare Functions including composing, signing releasing routine somewhat complex correspondence Effectively followed resolve problems timely manner Card Accounting E-Commerce. 11/2001 08/2003 Company Name City State Achieved proper compliance accurate executive level reporting.Created release project plans established stakeholder expectations.sion accountants ensure validity accuracy data. Prepared Bank reconciliation daily Worked internal online cash load imported every morning Bankof America ATMs United States Responsible remotely located Bank America ATMs different parts U.S. accurate settlement Supervised audited vendors entire cash load done third party security companies Skilled negotiating investigating ATM settlement discrepancy Prepared advanced confidential correspondence Managed online banking functions Maintained existing automated reference files used process financial data accounting system Updated, maintained, reported Charts Account Vendor list. Education AAS Finance May 2001 DeKalb College City State GPA: Dean's list Finance Dean's listCoursework Finance Business Administration Computerized Accounting Specialist training Bachelor Science Finance 2016 University Maryland University College City State Mid-Market Investment Banking course Associate Applied Science Finance 2001 Georgia Piedmont Technical College City State Dekalb GPA: GPA: 3.8 GPA: 3.8 Skills Accounting, E-Commerce, financial, financial statements, funds, gross profit, Insurance, inventory, market, MAS 90, Medical Billing, money, MS Office, negotiating, Peachtree accounting, police, POS, Coding, quick, supervisor, tax, telephone, written communicationAccounts Payable, Accounts Receivable, advertising, ATM, Bank reconciliation, banking, bonds, CD, Charts, closing, clients, customer service, debit, documentation,",BANKING
"INFORMATION TECHNOLOGY INTERN Professional Profile To obtain full time Entry Level Information Technology Management field I utilize education contribute company's operations learning opportunities I maximize skills, advanced training development. Qualifications Microsoft Word, Power Point, Excel Experience 10/2014 05/2015 Company Name － City State Provided assistance students weak study areas. Analyzed students acquiring better understanding specific weak areas within American Sign Language (ASL) courses. Contributed students improve ASL receptive expressive skills. 06/2012 08/2012 Information Technology Intern Company Name － City Participated human technology interaction management supervisor. Developed interface website databases via Excel allowed House Representatives Senators effective easier access information. Completed several workshops lectures history Library Congress. 02/2012 08/2012 Media Student Assistant Company Name － City Set maintained Computer Aided Real-Time translation (CART) system classrooms various locations around campus, needed. Assisted staff, faculty students daily basis equipment repairs, customer service technology problems. Verified classroom appropriate equipment technology needed success daily. Education December 2016 Information Technology Management American Sign Language Bloomsburg University Pennsylvania － City State Information Technology Management American Sign Language 3.35 Languages Fluent American Sign Language English. Can navigate multicultural situations. Skills American Sign Language, Excellent communication, customer service, databases, English, access, Excel, Power Point, Microsoft Word, works, problem solving skills, Real-Time, repairs, supervisor, translation, website, workshops Additional Information Awards/Certificates: *Dean's list 3.50 GPA Spring 2016 *Bloomsburg University Career Intensive Boot Camp Spring 2016 Activities/Communities: *Chi Alpha Epsilon Honor Society 2015 2016 *Delta Alpha Pi Honor Society 2015 2016 *Phi Sigma Pi National Honor Fraternity 2015 2016 *Signify Club President 2015 2016 *Delta Sigma Phi Fraternity Brother 2012",INFORMATION-TECHNOLOGY
"CUSTOMER SERVICE ADVOCATE Professional Summary Talented Customer Service manager skilled balancing customer needs company demands. Effectively builds loyalty long-term relationships customers achieving individual sales goals. A sales manager skilled exceeding sales goals company expectations expanding client base maintaining high standards customer service.Energetic reliable Retail Sales manager skilled high-end merchandise environments. Core Qualifications Superb sales professional Store planning design Strong communication skills Detail-oriented Personnel training development. Time management Proficient MS Office Strong organizational skills Active listening skills Seasoned conflict resolution Telephone inquiries specialist Experience Customer Service Advocate March 2015 Current Company Name City State Collected customer feedback made process changes exceed customer satisfaction goals.Addressed customer service inquiries timely accurate fashion.Provided accurate appropriate information response customer inquiries. Sales Manager October 1995 February 2014 Company Name City State Delivered excellent customer service greeting assisting customer.Addressed customer inquiries resolved complaints.Design implemented customer satisfaction metrics.Completed weekly schedules according payroll policies.Trained new managers store procedures policies.Trained staff deliver outstanding customer service.Contributed merchandising ideas team sale meetings.Reorganized sales floor meet company demands.Stocked restocked inventory shipments received.Received processed cash credit payments in-store purchases.Opened closed store, including counting cash, opening closing cash registers creating staff assignments.Worked team member provide highest level service customers.Maintained friendly professional customer interactions.Verified merchandising standards maintained daily basis.Demonstrated customers come first serving sense urgency.Shared product knowledge customers making personal recommendations.Recommended helped customers select merchandise based needs. Resolved customer complaints exchanging merchandise, refunding money adjusting bills. Served liaison customers, store personnel various store departments.Informed customers sales promotions friendly engaging manner.Trained new employees company customer service policies service level standards.Managed wide variety customer service administrative tasks resolve customer issues quickly efficiently. Hired trained sales staff new store location. Trained negotiations time management. Determined staff promotions demotions terminated employees necessary. Addressed corrected sales staff communication issues tactful effective manner. Directed supervised employees engaged sales, inventory taking reconciling cash receipts. Worked closely district manager formulate build store brand. Helped determine movement/placement incoming merchandise. Designed displays make store experience interactive engaging. Displayed appropriate signage products sales promotions. Arranged items favorable positions areas store optimal sales. Established maintained proper high traffic displays, resulting increased sales. Conducted staff meetings sales personnel introduce new merchandise. Researched current past business performance using on-line systems available reports. Effectively communicated coordinated execution plano-gram store management. Sales Manager October 1989 July 1995 Company Name City State Managed $30,000 monthly sales portfolio.Served liaison customers, store personnel various store departments. Answered customers' questions addressed problems complaints person via phone. Exercises sound judgment issuing credits making exceptions customer policies maintain high levels customer satisfaction. Maintained friendly professional customer interactions. Trained new employees company customer service policies service level standards. Managed sales staff 6 members. Delivered excellent customer service greeting assisting customer. Contributed merchandising ideas team sale meetings. Directed supervised employees engaged sales, inventory-taking reconciling cash receipts. Determined staff promotions demotions, terminated employees necessary. Designed displays make store experience interactive engaging. Displayed appropriate signage products sales promotions. Effectively communicated coordinated execution plano-gram store management. Data Entry operator September 1985 June 1989 Company Name City State Verified logged deadlines responding daily inquiries.Assisted payroll preparation entered data into. cumulative payroll document.Verified information computer system up-to-date accurate. Promoted. positive customer associate relations courtesy, service professional appearance. Loan Servicing Representative August 1984 August 1985 Company Name City State Collected customer feedback made process changes exceed customer satisfaction goals.Provided accurate appropriate information response customer inquiries.Provided accurate appropriate information response customer inquiries.Addressed customer service inquiries timely accurate fashion.Assisted development call center's operations, quality training processes.Led team customer service representatives increase service center profitability. Accomplishments Awarded annual merit increases first 15 years employment. Consistently exceeded daily sales targets average 5000+ sales day. Managed successful sales team 20 members consistently exceeded sales goals 80% month. Successfully managed $1.4 million merchandise per day. Fulfilled supervisory duties Store Manager vacation. Interviewed applicants successfully staffed vacancies throughout store, focusing primarily assigned areas. Routinely helped many 20 customers day high-volume retail outlet. Promoted Call Center lead within 6 months employment. Education High School Diploma General-Business Communications 1983 William Penn Vo-tech Harrisburg State USA General-Business Communications Morgan State University City State USA Skills Computer literate, telephone skills, creative problem solving, resolving cash receipt discrepancies. Strong communication skills, careful active listener, customer satisfaction training, excellent customer service skills monthly training development coaching achieve higher levels sales. Detail-oriented, merchandising seminars fashion, inventory. MS Office proficient, Microsoft word, Microsoft outlook, Writing letters memos. Personnel training policies processes, Time management involving scheduling payroll Professional friendly.",ADVOCATE
"FINANCE DIRECTOR Summary Finance Director experience strategic planning, budgeting accounting. Highlights Data trending Motivated Professional Process implementation Process implementation Staff leadership development Experience Company Name May 2012 Current Finance Director City State Implemented new Accounting procedures within Quickbooks. Prepare company payroll submit ADP bimonthly. Work daily Microsoft Excel creating worksheets needed. Prepare monthly Payroll Financial Statements Corporation. Review Financial Statements within Quickbooks. Work Directly HR Director, Standards Compliance Coordinator, Treasurer CEO. Company Name July 2011 May 2012 Systems Manager City State Process Medicaid Claims well billing errors, denials payments. Entered new Medicaid patient Enrollment papers Medical Program Daily. Analyze patient accounts daily errors. Assist Financial Director daily various tasks. Process post Medicaid billing daily. Developed work data entry including: Customer Patient Satisfaction, Clinical Monthly Packets well Employee Census. Company Name June 2008 March 2010 Staff Accountant City State Analyzed financial accounting records Used Accounting Auditing Sox procedures evaluate information review compliances Conducted payroll audits inventory counts Assisted internal audits Applied cash deposits accounts receivables daily Reviewed Journal Entries monthly Landowner Statements pass Sox compliance Education YOUNGSTOWN STATE UNIVERSITY 2008 Bachelor Science Business Administration City State US Skills •Microsoft Excel -- Intermediate skill level •Microsoft Acess -- Basic skill level •Quickbooks -- 3 years experience •ADP Payroll System -- 3 years experience",FINANCE
"BRANCH CHIEF INFORMATION TECHNOLOGY SPECIALIST Profile Motivated Information Technology Cyber security professional outstanding managerial customer service skills, excellent written verbal communication skills, seeks challenging position organization I make big impact multifaceted experience, training education. Excellent record problem solving achieving results high-operations-tempo environments. Successful team leader highly-motivated mentor proven dedication self subordinate improvement. *Superior knowledge INFOSEC/NETOPS techniques determine requirements information technology equipment systems. Excellent knowledge ability negotiate financial control, budget systems, security management. Working knowledge budget cost analysis processes. *Thorough knowledge Office Management Budget (OMB), Department Defense (DoD) U.S. Air Force regulations, principles practices pertaining logistics, INFOSEC/NETOPS, installations, mission support functions. Exceptional ability recognize analyze problems, conduct research; summarize results, make appropriate recommendations. Recognized expert DoD planning, programming, budgeting execution (PPBE) process. *Expertise capability planning IT environment, enterprise technical/Certification Accreditation standards, CCRI processes, procedures, security practices, IA vulnerability tools i.e. ACAS. *Ability apply knowledge current security tools, techniques execute Authority Connect Authority Operate network systems. *Thorough knowledge SCADA systems operations, security, safeguards protection *SECURITY CLEARANCE: TOP SECRET (SCI) w/CI Polygraph Professional Experience 07/2014 Current Branch Chief Information Technology Specialist Company Name － City Effectively oversee, manage, evaluate multiple enterprise level IT programs, serve senior technical advisor evaluator programs using cutting edge technology Headquarters Air Force (HAF) command, control, communications, computer, intelligence, surveillance reconnaissance (C4ISR). Establishes, develops, maintains effective working relationships top functional area managers, program managers, commanders, contractors, vendors, DoD non-DoD agencies, communications information personnel National Capital Region. Researches recommends innovative approaches resolve major IT problems. Performs complex aspects project management, evaluation, oversight responsibilities feasibility studies, systems analysis, systems development, implementation, systems integration, problem resolution. 08/2009 07/2014 Information Technology Specialist (INFOSEC/NETOPS) Company Name － City State Developed detailed operations plans operations orders supporting cyber requirements strategic, operational, tactical levels cyber warfare. Enabled crisis action planning, development strike packages cyber effects protect U.S. air, land, sea, space, cyberspace domains. Collaborated Defense Information Systems Agency US Government partners develop implement directives Global Information Grid (GIG) operations. Developed information operations computer network operations plans, including defensive computer operations planning, ensure support Geographic Combatant Commanders' intent. Made recommendations posture GIG respond emerging current threats. Supported Defend Nation (DTN)-China Operation Planning Team technical, INFOSEC doctrine, appropriate technologies, techniques, tools. Coordinated changing mission parameters US/Allied/Coalition partners: identified prioritized Intelligence Community cyber requirements provide intrusion response planning. Made substantive recommendations NetOps policy, doctrine, capability developments. Utilized INFOSEC existing policy guidance pertains threats, operating environment operational requirements. Provided expert analysis ongoing Net/Ops events, malicious activity trend analysis. Developed operational plans orders counter malicious activity mitigate identified potential threats GIG. 09/2006 08/2009 Senior Technical Analyst Company Name Technical lead digital media projects, guided teams solutions leveraged technical capabilities. Defined requirements computer-based systems supported electronic publishing Air Force wide. Achieved accurate timely publication electronic publications forms. Ensured documentation requirements systems administration information tasking orders. Served technical lead electronic publishing development integration teams. Ensured development consistent Air Force guidance. Established policies procedure manage Air Force Electronic Publishing Program. Analyzed software development, configuration management, testing, maintenance manuals, training manuals, tutorials, procedures, reports, computer-based training data management. Represented Office meetings interagency inter-command groups concerned development support planning using state-of-the-art techniques electronic publishing areas. 08/1998 09/2006 IT Specialist Company Name － City State Managed computer support cost analysis, acquisition support ANG work plans. Lead teams execute Air National Guard budget computers associated technologies. Proven ability formulate, justify, defend assigned programs projects. Demonstrated knowledge cost comparison procedures, directives, communications. Communicated effectively written oral mediums. Provided technical direction concerning acquisition hardware software entire Air National (ANG). Performed analysis evaluation hardware software provide best technical solution. Advised components ANG acquisition, procurement, maintenance feasibility adoption information technology hardware software. Education M.S Public Administration, Government Law Sul Ross University － City State Public Administration, Government Law B.S Psychology, Education Morgan State University － City State Psychology, Education Jun-2014 SPECIALIZED TRAINING *Security Certified, CE 20- Aug-2011 *Cyber 200 Advance Continuing Education Course 26- Sep-2010 *Basic Computer Operations Planner's Course 24- Sep-2009 *DISA Action Officers Course 10-Dec-2009 *DOD Information Assurance Boot Camp 06-Nov-2009 *Computer Network Defense/Computer Network Threat 24- Skills Air Force, art, Agency, Basic, budget, oral, hardware, Computer Operations, configuration management, cost analysis, data management, Dec, direction, documentation, edge, feasibility studies, forms, functional, Government, Information Systems, information technology, computer support, meetings, Office, enterprise, Network, personnel, policies, problem resolution, procurement, project management, publications, publication, software development, strategic, systems administration, systems analysis, systems development, systems integration, training manuals, trend, written",INFORMATION-TECHNOLOGY
"FITNESS COORDINATOR Objective Seeking challenging environment, allows contribute continued success growth organization. To obtain position provide opportunity apply education, administrative, fitness experience, grow professional. Education May 2012 Master Science Recreation Administration Concentration: Facilities Management WESTERN KENTUCKY UNIVERSITY － City State May 2010 Bachelor Science Exercise Science WESTERN KENTUCKY UNIVERSITY － City State Employment Experience 07/2012 Current Fitness Coordinator Company Name － City State jhhfhgjkkghj fdsafafsa 01/2012 07/2012 Facility Coordinator Intern/Membership Specialist Company Name － City State Assist facility supervision. Train staff members knowledgeable perform fitness services resting blood pressure, body composition, circumference measurements. Aid corporate presentations various aspects health wellness, obesity, hypertension, diabetes, sedentary lifestyle, relation exercise. Help membership sells retention conducting facility tours, program promotion, individualized consultations members. Work closely Facility Manager, Pro Shop Coordinator, Head Membership Specialist provide optimal experiences services, personal training, fitness counseling, adequate equipment, nutritional aspects, members. 12/2010 07/2012 Group Exercise Instructor Company Name － City State Instruct/lead patrons safe challenging exercises abdominals/core toning format well boot camp setting. 08/2010 07/2012 Graduate Assistant, Exercise Company Name － City State Assist training, scheduling, supervision, evaluation Fitness Center attendants (currently supervise 25 attendants). Assist equipment purchase, product research, equipment layout campus fitness center. Facilitate development policies procedures regarding safety patrons aesthetics facility. Coordinate facility equipment maintenance. Assist website management program promotions. Supervise daily operations 14,000 square feet Fitness Center. Supervise university's recreational facility 125,000 square feet weekends. Assist professional staff presentations promoting WellU Student Wellness Program, professional development conferences, student involvement within Intramural-Recreational Sports Department. Assist inventory maintenance Health Fitness Lab Fitness Center equipment. Track equipment usage determine proper layout rotation fitness center equipment. Contribute daily operations The Health Fitness Lab including maintaining regular schedule fitness services, fitness assessments, exercise prescription, body composition, individual consultations. Track evaluate Health Fitness Lab programs Fitness Center usage patterns. Perform research benchmark universities facilities. Assist office supervision various administrative duties. 08/2009 08/2010 Lab Assistant Company Name － City State Conduct fitness assessments including body composition analysis via skinfold calipers bioelectrical impedance, height weight measurements, sub-maximal VO2 testing, flexibility evaluation, muscular endurance strength, blood pressure screenings. Exercise prescription: offer exercise consultation program design, implementation exercise programs, provide demonstration/guidance proper usage equipment. Assist marketing programs using various advertising mediums, Adobe CS3 programs. Design/host wellness fitness events Muscle Month Challenge, Big Red Rep Off Bench Off Healthy Days. Received Rookie Year Award based job performance. 08/2009 05/2010 Research Assistant Company Name － City State Conduct assist research studies Exercise Post Oxygen Consumption (EPOC), Callahan Study involving maximal sub-maximal VO2 testing, apoptosis. Research presented annual American College Sports Medicine conference. Assist professors students class research labs. Memberships Affiliations American College Sports Medicine (ACSM) National Intramural Recreational Sports Association (NIRSA) Aerobic Fitness Association America (AFAA) USA Weightlifting Skills Competencies Proficient Microsoft Office including W ord, Excel, Power Point Outlook Skilled Adobe CS3 CS5 software including Illustrator Photoshop Campus Management System design upkeep website Trained CSI Asset Management System well Fusion equipment check-out, scheduling services, analyzing reports Professional Certifications ACSM Certified Health Fitness Specialist AFAA Certified Personal Fitness Trainer USA Weightlifting Level 1 Sports Conditioning Coach Medic First Aid CPR Automated External Defibrillator, First Aid, Blood Borne Pathogens",FITNESS
"ASSISTANT MANAGER Career Overview Committed motivated office professional exceptional customer service decision making skills. Strong work ethic, professional demeanor great initiative. Skill Highlights Professional mature Strong interpersonal skills People-oriented Excellent work ethic Microsoft Office proficiency Meticulous attention detail Problem resolution Excellent time management skills Schedule management Core Accomplishments Process Improvement Oversaw implementation instant issue datacard system resulted cost-effective service. Data Organization Improved office organization compiling monthly sales performance reports employee evaluations using advanced Microsoft Excel functions. Training Successfully trained staff office systems databases, policies procedures focusing minimizing errors generating superior results. Multitasking Demonstrated proficiencies telephone, e-mail, fax front-desk reception within high-volume environment. Professional Experience Assistant Manager June 2014 January 2015 Company Name － City State Coach, motivate develop staff; prepare disciplinary notes performance evaluations Responsible branch, vault, ATM settlement daily reconciling differences needed Work greeter desk greet members come in, direct appropriate area branch, schedule appointments Help monitor answer calls coming thru call center Resolve customer issues timely manner. Serve back staff; running teller drawer, opening account, processing loans Pull reports track branch productivity goals. Head Teller Training Assistant March 2011 May 2014 Company Name － City State Ensure policy procedures understood followed branch staff Responsible branch, vault, ATM settlement daily reconciling differences needed Ensure operational integrity branch internal audits following branch security compliance requirements Main manager branch handle resolve customer issues escalate necessary Assistant Manager Branch Manager Contribute branch's sales goals personally recognizing sales opportunities referrals well coaching motivating tellers achieve goals. Coach, motivate develop tellers; prepare disciplinary notes performance evaluations Test new policies, procedures, computer updates prior rolling company wide Train employees new revised policies, procedures, computer updates Help recognize develop process improvements make efficient environment State Farm Agent Staff September 2010 March 2011 Company Name － City State Process quotes applications auto, home, life insurance. Assist policy holders policy changes maintenance. Recognize discuss insurance needs policy holders. Managed receptionist area, including greeting visitors responding telephone in-person requests information. Organized files, developed spreadsheets, faxed reports scanned documents. Retail Banking Branch Operations Manager April 2008 September 2010 Company Name － City State Manage teller staff ensure teller line runs smoothly Ensure transactions processed accurately Ensure policy procedures understood followed Reconcile branch settlement differences Maintain branch cash control limits Balance vault, ATM, EDC machine daily basis Track audit negotiable items Ensure operational integrity bank internal audits Resolve customer issues timely manner. Contribute branch's sales goals personally recognizing sales opportunities coaching motivating tellers. Counsel tellers, prepare disciplinary notes performance evaluations Create manage schedule tellers. Senior Personal Banking Representative August 2003 April 2008 Company Name － City State Actively sell Sovereign Bank products services Analyze determine financial needs customer Meet exceed personal sales goals Open new accounts, process loan applications close loans Demonstrate depth knowledge consumer products services Research resolve customer issues timely manner. Education Bachelors Science Degree Criminal Justice 2003 York College Pennsylvania － City State Minor Criminalistics Accounting Skills Proficient office equipment: fax machine, multi-functional device, multi-line phone, Microsoft Office Possess exceptional organizational, analytical, time management skills well ability multitask Self motivated Excellent work ethic",BANKING
"Professional Summary Knowledgeable banking procedures finance, sales risk management whose success based integrity, exceptional customer service, efficiency ambition. Self-motivated professional, highly proficient developing creative solutions implementing objective decision making. Skilled managing multiple projects one time. Ability work equally team-oriented self directed environments. Core Competencies Credit financial analysis Analytical problem solver Excellent communicator Action planning Relationship management Risk management Strategic thinking Deadline efficient Detailed oriented Excellent time management Achievements Increased revenue production 110% per annum resulting profitable portfolio, Wells Fargo 2015 Year date loan volume growth 162%, deposits 230% partner production 180% 2013 recipient Gold Star Award Western Mountain Region, Wells Fargo Bank 2 times Gold Star Award recipient Wells Fargo Bank 2014 1 time Gold Star Award recipient Wells Fargo Bank 2015 Annual Pinnacle Award Recipient top 20% producer, US Bank 2010 Star Excellent recipient highest scores customer service, US Bank 2009, 2010, 2011 Chamber Development Award, Wethersfield, CT 2005, 2006, 2007 Award Excellence, top producer, Fleet Bank 2002, 2003 Experience Branch Manager 01/2004 Company Name City State Received region performance recognition increased sales customer service. Motivated, trained increased employee productivity 45%. Maintained built strong relationships assisting advising financial decisions. Implemented new up-selling program banking products exceed goals expectations. Executed branch objectives, improved product profitability service performance. Dramatically increased branch revenue various partner referrals. Made initial analysis applicant's financial status, credit property evaluation. Business Banking Officer 01/2009 11/2012 Company Name City State 2010 Annual Pinnacle Winner Outstanding Performance. Source, develop, expand, service retain profitable business banking relationships. Provide highest level professionalism outstanding customer service. Structure banking solutions order help customer reach success financially. Perform complex financial analysis area credit, cash flow collateral. Obtain monitor financial statements credit information existing portfolio. Proactively partner customers better understand business goals strategies. Work closely underwriting accurately complete credit requests timely manner. Partner bank internal external teams increase cross-sell opportunities. Ensure highest level accuracy clarity communications. Director Business Operations/Finance Officer 01/2005 01/2009 Company Name City State Designed, developed presented project sales models increase business. Developed sales campaigns marketing projects. Acquired, sourced, serviced expanded new client relationships. Monitored business productivity ensured quality levels business production. Developed new business plan oversaw new business sectors. Performed accounting federal state tax obligations sales reports. Prepared monthly, quarterly annual financial statements. Monitored progress open funds budget, fiscal reports, revenues contracts, acct payables receivables. Business Consumer Banking Specialist 01/2002 01/2004 Company Name City State 2003 Annual Star Excellence. Achieved great success sales customer service. Advised suggested financial credit solutions. Reviewed gathered client financial credit information. Regularly visit business customers better understand banking needs maximize results. Effectively partnered lines business bankers deliver full range products. Organized managed special events promotions. Proactively partnered external partners attain new business leads. Education Masters Business Administration 2011 Keller Graduate School Management City State Bachelor Science Business Administration/Finance 2009 Central Connecticut State University City State Business Administration/Finance Professional Development Credit Risk Fundamentals, US Bank 2011 Omega Credit Analysis Certification, US Bank 2011 Organizational Development Leadership Certificate, US Bank 2010 FDIC Certification, Central Connecticut State University 2009 Community Involvement United Way, Junior Achievement, Executive Board Member Women's Chamber Commerce Southern Nevada, NAWBO Corporate Committee Member Computer Skills Microsoft Office (word, excel, power point, outlook) Share point, Wells Fargo systems",BANKING
"FINANCE ACCOUNTANT Summary Staff Accountant proficient flexible adapts seamlessly constantly evolving accounting processes technology. Adept budget forecasting, financial reporting successful managing multiple projects. Consistently meeting deadlines pressure. Extensive knowledge Accounting Software processes. Highlights Accounting operations professional Compliance testing knowledge Managerial aptitude Account reconciliation expert Ethical approach finance Accounts receivable General ledger accounting skills Accounts payable Financial statement analysis Invoice coding familiarity Analytical reasoning Intuit Quick Books specialist Payroll Budget forecasting expertise Accomplishments Formally recognized excellence achieved financial analysis, budgeting forecasting. Operated computers programmed accounting software record, store, analyze information. General Ledger Accounts Maintained accurate accounts including cash, inventory, prepaid, fixed assets, accounts payable, accrued expenses line credit transactions. Extensive experience Financial Statements audits, reviews, compilations audits Governmental organizations. Researched resolved billing problems previously missed. Increased compliance cash management department aiding internal external audits. Experience Finance Accountant 05/2012 Company Name City State Monitored new trends technologies applied audit areas 23 funds. Worked collaborated extensively auditors preliminary year-end audit processes 23 funds. Managed accounting operations total 28 funds, accounting close, account reporting reconciliations. Received 86 statements, record, cash, checks, 16,985 vouchers well reconciled records bank transactions. Performed debit, credit total 196 accounts computer spreadsheets/databases, using specialized accounting software. Systematically prepared documents assembled financial statements independent auditors. Guided firm reconciliation, annuity funds, pension funds, annual reporting, management investments. Aligned financial activity regulations GAAP. Updated investment records upon funding investments. Updated confidential employee banking information accuracy. Maintained accounts receivable 23 funds documentation electronically paper. Processed 189 journal entries, 68 online transfers 2,398 payments. Staff Accountant 01/2011 03/2012 Company Name State Guided firm reconciliation, payroll, annual bonus, pension funds, annual reporting, management investments. Investigated resolved discrepancies monthly bank accounts tight deadlines. Revised streamlined inefficient work procedures automation software. Reduced time costs increased efficiency introducing new accounting procedures. Verified details transactions, including funds received total account balances. Coded general ledger processed vendor invoice payments. Accountant 05/2005 09/2010 Company Name State Tracked capital spending approved capital requests. Thoroughly reviewed financial statements. Verified details transactions, including funds received total account balances. Coded general ledger processed vendor invoice payments. Coordinated approval processes accounts payable invoices. Rectified escalated accounts payable issues employees vendors. Conducted month-end balance sheet reviews reconciled variances. Processed bank reconciliations financial reports verify practice proper due diligence. Maintained accounts receivable documentation electronically paper. Issued 5 paychecks 200 vendors suppliers weekly basis. Corporate Accountant 02/1998 11/2004 Company Name City State Maintained detailed administrative procedural processes improve accuracy efficiency. Verified logged deadlines responding daily inquiries. Coordinated meetings department managers. Supervised trained billing collection staff. Education Associate Arts Business Business Management 1978 Midwest Business College City State USA Business Business Management Continuing education courses focusing Major Changes within Accounting Standards. Advanced Financial Accounting, Revenue Recognition, Specialized Industry GAAP Skills Account reconciliation, Accounting, accounting software, Accounts payable, Accounts receivable, accounts receivable, administrative, approach, automation, balance sheet, bank reconciliations, billing, Budget, credit, databases, debit, documentation, due diligence, finance, Financial Accounting, financial reports, financial statements, Financial statement analysis, forecasting, funds, general ledger, General ledger accounting, investments, Managerial, meetings, Payroll, processes, coding, Quick Books, reporting, Revenue Recognition, spreadsheets, year-end",FINANCE
"CONSULTANT Skills Assessment Project Management Consult clients gain detailed information used develop comprehensive project plans tasks. Process Improvements The ability devise implement processes, procedures, systems internal controls strengthen operations enhance customer satisfaction. Professional Training Development Extensive knowledge electronic health care software clinical functionality relates clinic workflow including documentation, orders medications. Experience 01/2014 Current CONSULTANT Company Name － City State Currently contracted Community Health Systems (CHS) Franklin, TN work training manager coordinator manage training issues risks associated projects, using standard tools processes. Collaborate CHS project team populate establish training environments training activities. Apply principles adult learning theory, group dynamics, group facilitation, needs analysis, program design evaluation change management day-to-day practice program offerings. Provide WebEx sessions well on-site training classes necessary. Ensure training sessions consistent regulatory clinical workflows. Work organizations solve issues, create value, maximize growth improve business performance. Assist follow evaluations recommendations improving usage software systems various clinics specialties. Advise clients use information technology meet business objectives overcome problems. Provide strategic guidance regarding technology, IT infrastructures enabling major business processes enhancements IT. 01/2006 01/2014 PROJECT MANAGER Company Name － City State Provided strategic management operational oversight support teams consisting 6 direct reports 55 technicians Output Device Service Support, including budget control; production timetable, status reporting, client/project team coordination; quality assurance. Designed deployed several highly successful projects ground managing aspects projects including customer support, client services, operations quality assurance. Ensured monthly Service Level Agreements met. Worked monitor, track report progress project plan Senior Management. Accomplished project fielding deployment time within budget. Was responsible comprehensive planning systems fielding, deployment tasks budget. Created policies procedures incorporate day day activities Output Device Technicians throughout Army Corp Engineers. Asset Manager Configuration Item owner 12,000 output devices. Led dedicated non-dedicated resources accomplish project fielding/deployment phase. Promoted teamwork cooperation achieve objectives. Interacted Internal/External Senior Management Client side Organization Side. Conducted weekly Integrated Project Team meetings Output Device Technicians Support Team Asset Management, Configuration Management Database Processes Procedures. 01/1999 01/2006 PROJECT LEAD Company Name － City State Provided technical support Central office well site offices, included Windows 2000/XP, Windows 2000/2003 server operating systems. Served Project Manager 18-month private branch exchange (PBX) voice internet protocol (VoIP) conversion project. Served single point contact data network communication design development, installation, documentation problem resolution. Completed maintenance, troubleshooting documentation network architectures including: Cisco Switches, Routers, Virtual Private Networks (VPNs) firewalls. Monitored administered print, file application email servers. Implemented maintained network security policy. Education Training August 2003 Master Science Management Florida Institute Technology － City State Management May 1992 Bachelor Science Computer Information Sciences Alabama A&M University － State Computer Information Sciences Skills Army, Asset Management, budget, business processes, change management, Community Health, Configuration Management, conversion, Client, clients, customer satisfaction, customer support, Database, documentation, email, Senior Management, firewalls, group facilitation, information technology, managing, meetings, exchange, office, Windows 2000, Windows 2000, needs analysis, network security, network, Networks, operating systems, PBX, policies, problem resolution, Processes, program design evaluation, progress, Project Management, project plans, quality assurance, quality assurance, reporting, Routers, servers, Service Level Agreements, strategic, strategic management, Cisco Switches, teamwork, technical support, troubleshooting, VoIP, workflow",CONSULTANT
"VZW CUSTOMER TECH ADVOCATE Overview Flexible, independent, self motivated effective leading contributor FOA/FSA Team, customer focused high understanding external customer needs. Strong planning, organizing, decision making capability good leadership skills, motivating others achieving high quality results time required. Shares opinion ideas freely, willing support team members succeeding. Good technical skills understanding network wireless technical concepts. Eager learning new concepts quickly. Friendly demeanor easy work approachable. Excellent communication negotiation skills. Ability work key personnel across multiple organizations Core Qualifications Over 18 years wireless experience. 3 years RF Optimization 8 years CDMA Cell FOA (First Office Application), working multiple customer assignments. 1.5 years Network Level Testing. Over 3 years experience LTE FSA engineer. Over 2 years VzW Customer Tech Advocate working Verizon Headquarter NOKIA support team. Over 3 years experience LTE FSA engineer, 1.5 years LTE Network Level Testing, 3 years RF Optimization 8 years CDMA Cell FOA (First Office Application), working multiple customer assignments. Central point contact customer technical issues, coordinating determination root causes implementing corrective action plans. Team NOKIA Account Teams, Program Managers, Customer Technical Advocates understand facilitate customer-supplier management processes. Led numerous major CDMA 1xEVDO cell software releases FOA. Led Sprint 4.0 5.0; VzW FSA LR13.1 software release. Contributed successful completion several critical milestones Alcatel-Lucent SBEVM, SBEVMm, 3G-1X, Modcells 1.0 4.0, 1XEV-DO Rev-0 Rev-A, Intelligent Antenna, SUA, BTS 8440 (4.0B Macrocell product MCPA), 3-Carrier DO, CPRI/RF Head Development PCS AWS Microsoft Office Suites, LDat, MapInfo, UNIX, SPO (System Performance Optimization Tool), Transcend, Qualcomm Data collection software (CAIT, Friendly Viewer, QXDM, QPST, QCAT), Watchmark/Prospect, COOL. PROFESSIONAL EXPERIENCE VzW Customer Tech Advocate February 1964 February 1964 Company Name － City State Responsible providing technical consultations VzW HQ team, interfacing ALU Development communities, advocating VzW requirements new feature requests. Facilitate ALU team issues, projects, communications customer Verizon Wireless relates LTE program Assume responsibility Pre Deployment, Deployment, Post Deployment, Common Support Processes Partner FSA PM team testing deployment activities Advocate customer interests within Alcatel-Lucent; foster understanding customer initiatives within Alcatel-Lucent; lead technical meetings customer; resolution behalf customer key technical issues Use understanding customer's entire network solution make recommendations; support customer user group meetings. Cell First Office Application Engineer FOA Engineer Company Name － City State Team led FOA cell software release CDMA EVDO R16.11, R17.12, R19.0, R21.0, R23.0, R25.0, R26.01, R27.0, R27.05, R28.04, 31.0 31.10. Lead duties consist of: As primary interface customer, project team, internal/external partners participating project. Introduction new cell software releases features live market, product management, analyzing customer network prior FOA execution, verification new software load compatibility commercial system. Project managed activities preparation FOA FOA. Maintain schedule staffing ensure exit criterions achieved time high quality. Work partnership cross functional internal Alcatel-Lucent team documenting, identifying issues prior introduction new products live network. Collaborate various FOA teams, customer team share information, coordinate weekly sites schedules. Work Alcatel-Lucent development test team reviewing requirements, documenting problems found field execution, solving field issues software hardware problems, well reviewing validation results, verifying field problem fixes. Negotiate mutually beneficial resolutions FOA found issues within internal (ALU) external (customer) project meetings. Work directly customer documentation teams develop high quality customer documentation. Construct daily project status reports shared senior management customer. In lab testing validation plan prior FOA execution obtain technical expertise required demonstrate new functionality live customer network. Develop field test plan strategies OA&M call processing scenarios new feature functionality meet system requirements customer expectations, live customer site implementation validation plan, documentation validation results. Collaborate product management planning implementation FOA deployment. Provide site test support multiple customers, isolate debug FOA problems, perform HW/SW system upgrade necessary. Support multiple internal teams optimization troubleshooting field issues. Continuously utilizing RF Optimization skills using identical software validating new features similar RF Optimization. RF Optimization Engineer September 1997 May 2000 Company Name － City State Led project planning attain exit criteria goals CAT/TAC (Communications Authority Thailand/ Total Access Communications) Bangkok; Phil Tel, Philippines; TelCel, Caracas, Valencia Maracay, Seven Cities, Nine Cities Second Carrier Project Venezuela customers newly deployed mobile base stations. Lead duties included planning control routes supervising scheduling five teams drive testing gather RF data. Executed RF Optimization duties collecting, plotting, analyzing data collected Qualcomm MDM resulted updating database properties base station, orientation downtilt, attain better network performance. Achievements Above beyond award FOA Project: This award presented taking responsibility lead FOA despite group short time. Received Shining Star Award Caracas, Valencia Maracay deployment project IFR/Easy Span Spectrum Analyzer Development Interface. Received acknowledgment active participation dedication completingthe CDMA project CAT/TAC award. Diversity Day 1999 Hands Across World Certificate appreciation award. Education Bachelor Science Electrical Engineering November 1997 Milwaukee School Engineering － City State Electrical Engineering Professional Affiliations CDMA Systems, 3G 1x-EVDO Rev-0 Rev-A, UNIX, WiMax (802.16) Multi-media Class, Agilent Seminar WiMAX/OFDM Wireless Networking, OMC-RAN Hands-On Training OA&M Hands-On training, LTE bootcamp Languages Fluent speaking Tagalog (Filipino Language) Bisaya (Filipino Dialect) Skills 3G, BTS, Central point contact, hardware, data collection, database, documentation, engineer, senior management, features, FSA, functional, lab testing, lab test, leadership, MapInfo, market, meetings, Access, Office, Microsoft Office Suites, works, Network, networks, Optimization, Processes, product management, project planning, quality, Radio, scheduling, Spectrum Analyzer, staffing, supervising, supplier management, team player, telecom, troubleshooting, type, UNIX, upgrade, validation",ADVOCATE
"SALES COORDINATOR Summary Dedicated Sales Coordinator 5+ years experience sales environment. Looking obtain management position, I given opportunity play direct role unlimited growth success company Summary Qualifications Exceptional customer service skills Ability multi-task, prioritize manage time effectively Detail oriented A team player high level dedication Excellent communication skills Strong interpersonal skills Great verbal written skills Social media savvy Bilingual French Experience Sales Coordinator Apr 2017 Current Company Name － City State Respond sales calls leads. Work closely sales managers/directors regards upcoming groups events. Create build new leads ISAC. Generate new contracts future groups/events Conduct site visits property needed. Generate, edit, publish company's social media platform Create print hotel collaterals Assist provide excellent customer service clients prior, post event. Sales Coordinator Apr 2014 Feb 2017 Company Name － City State Assisted sales team daily administrative duties. Drafted sales contracts addendum future events. Assisted clients sales related inquiries via phone email. Processed sales invoices commission. Ordered office supplies department. Assign new leads appropriates sales manager based Market Segment Lead Concierge Jun 2012 Sep 2014 Company Name － City State Delivered superior customer service residents guests. Managed resolve customer complaints. Created manage monthly community calendar. Supervised train concierge staff. Handled resident packages. Managed resident reservations Education Social Science/Hospitality Current Ashford University Computer Skilles Microsoft word, Excel, Powerpoint ISAC, Dnet, Birchstreet, Bridge/MGS application reports",SALES
"SENIOR MANAGER -NATIONAL SALES FINANCE Executive Profile Ambitious [Job Title] creates strategic alliances organization leaders effectively align support key business initiatives. Builds retains high performance teams hiring, developing motivating skilled professionals. Skill Highlights Skills Office software: MS Word, Excel, PowerPoint, Access Systems: Solar, Business Objects, PC Links General Ledger, FCI, FC Links, FEC, CORE, SAM Professional Experience Senior Manager -National Sales Finance April 2005 Current Company Name － City State Manage Consulting Services Group Money Manager reconciliations. Control National Sales revenue expense accruals deferral. Manage Litigation reserves Legal accruals. Supervise month end close, balance sheet reconciliations, variance analysis audit requests. Coordination projects production issues FA Compensation Information Technology Organization implementation new product within FA Compensation Dept. Redefined improved SOX controls implemented self assessment controls Administer FA Compensation security entitlements Manage Financial Advisor Trainee Compensation Managed team 3 professionals. Vice President-Wealth Management Controllers January 2010 Current Company Name － City State Strengthened company's controls managing implementation introducing broker single broker dealer. Senior FC Compensation Specialist October 1997 March 2005 Company Name － City State Review Amortization entries processed Special Compensation Deferred Compensation Programs Balance sheet review sign-off Special Compensation loans Deferred Compensation awards Prepare Department Sarbanes Oxley control document associated Risk Controls Assessment matrix Team project leader conversion Compensation feeds new People-soft platform Maintain general ledger payroll accounting department mapping table Work Payroll Systems Support Team service requests GL system modifications Establish, delete, change name GL accounts within payroll accounting monitor centers Benchmark analysis GL Accounts payroll tax accounting monitor centers Contribute ongoing development web based system tracking Special Compensation Loans Generate payroll feeds special compensation income, taxes inputted interest updates Analyze review monthly semi-monthly payroll feeds general ledger Monthly analysis fringe calculation eligible earnings SB, Citibank, Associates First Coordinated produced audit schedules internal outside auditors Analysis quarterly CAP dividend payments legal entities posting entries retained earnings Prepare daily trial balance reports review analysis GL accounts Payroll accounting Review balance sheet schedules prepared Payroll Accounting Group Daily review margin activity various accounts feed general ledger Responsible P&L inquiries related payroll feeds Monitored Front End Control (FEC) Product Area feeders sent CORE commission system Communicated back Product Areas rejected warned transactions analysis review Worked Product Areas development maintenance FEC feeders Prepared monthly control book reports distributed RFCC Mgmt, SB Controllers, PCG admin. CORE commission system maintenance blotters, departments, regions, FC numbers GL accounts Reviewed tested system enhancements/changes resulting PCG commission policy changes Reconciliation payable account Citibank Private Bank gross production Supported FC Compensation Specialists Business Objects commission system related inquiries Daily trade review prior business day's activity ensure compliance retail commission policy Processed account overrides FC number overrides approved PCG Administration Reviewed input various gross journal, net adjustments Sales Assistant arrangements Ran adhoc business object queries research inquiries received SB branch offices Intermediate Accountant Account Executive Compensation Dept May 1989 September 1997 Company Name － City State Generated analyzed gross commission revenue reports senior management Was responsible calculation Branch Manager Incentive Compensation (MIC) Monthly analysis general ledger entries identify resolve variances preceding months Administered organization complete procedures manual department Education Business Administration Accounting Pace University － City State US Pace University, New York, NY Majored Accounting GPA: 3.60 Degree: Business Administration, Dec '98 Series 7 Series 63 Certifications Series 7 Series 63 Skills Compensation, Sales, Balance Sheet, General Ledger, Audit, National Sales, Account Executive, Accountant, Executive Compensation, Litigation, Month End Close, Reconciliations, Sales Revenue, Variance Analysis, Gl, Sarbanes Oxley, Sarbanes-oxley (sox), Loans, Adjustments, And Sales, Arrangements, Journal, Retail, Retail Marketing, Sales Assistant, Accounting, Account For, Front End, Maintenance, Reconciliation, Finance, Security, Sox, Accounts And, Accounts For, Mapping, Payments, Payroll, Payroll Accounting, Posting, Systems Support, Tax Accounting, Topo, Web Based, Deferred Compensation, Access, Excel, Ms Word, Powerpoint, Word, Series 6, Series 7",FINANCE
"ACCOUNTANT HELPER Summary Seeking position accountant, utilizing knowledge general accounting procedures order assist office periodic accounting processes. Highlights Microsoft Office (Excel, Word, PowerPoint) Advanced problem solving abilities Critical thinking Decisive Excellent mathematical skills Budgeting Accomplishments Payroll Assistance Assisted payroll preparation entered data cumulative payroll document. Research Investigated analyzed client complaints identify resolve issues. Scheduling Facilitated onboarding new employees scheduling training, answering questions processing paperwork. Experience Accountant helper May 2014 July 2014 Company Name － City State Assisted Accounting Clerk accounting tasks: entered A/P A/R, processed payments, organized client billing folders, procedure documentation. Performed general office duties: filing, scanning, mail processing data entry. Assisted Accounting Manager different assignments. Reconciled bank statements ledger accounts. Assisted daily cash balancing. Major Strengths: Good knowledge coordinating, monitoring participating monthly accounting procedures. Strong know-how organizing preparation periodic financial reports. In-depth knowledge preparing reconciliation outstanding payments. Knowledge liabilities payment obligation. Verified logged deadlines responding daily inquiries. Organized files, developed spreadsheets, faxed reports scanned documents. Dispersed incoming mail correct recipients throughout office. Created maintained spreadsheets using advanced Excel functions calculations develop reports lists. Laboratory Technician III September 2012 Current Company Name － City State Receive prepare laboratory samples analysis, following proper protocols ensure stored, prepared, disposed efficiently effectively. Record data pertaining experimentation, research, animal care. Measure weigh ingredients used testing purposes animal feed waste. Operate laboratory equipment spectrometers, nitrogen determination apparatus, air samplers, centrifuges, potential hydrogen (pH) meters perform tests. Adjust testing equipment, prepare culture media, following standard procedures. Maintain repair agricultural facilities, equipment, tools ensure operational readiness, safety, cleanliness. Prepare present agricultural demonstrations. Respond inquiries requests public require specialized scientific knowledge expertise. Supervise student workers train new technicians. Laboratory Technician II July 2007 September 2012 Company Name － City State Receive prepare laboratory samples analysis, following proper protocols ensure stored, prepared, disposed efficiently effectively. Prepare samples analyzed ICP. Analyze samples via AS-3000 PH Dual analyzer. Maintain repair agricultural facilities, equipment, tools ensure operational readiness, safety, cleanliness. Prepare laboratory reagents analytical purposes. Service walk-in customers. Prepare present agricultural demonstrations. Additional skills capabilities: Operate effectively within agricultural laboratory setting. Willing participant environmentally sustainable work practices. Thoroughly perform standard calibrations. Excellent communication collaboration skills. Efficient precise recording presenting data. Proficient use laboratory application software instruments. Strong contributor achievement quality objectives. Education Bachelor Arts Accounting 5 2014 Ashford University － City State USA Advanced coursework Business Administration Coursework Business Administration Coursework Advanced Financial Accounting Contract Law coursework Minor Business Administration Coursework Human Resource Management Business Administration Income Tax Reporting course Specialized Industry GAAP course Coursework International Finance, Statistics Microeconomics Coursework Accounting Finance Communications Marketing coursework Skills Proficient Microsoft Office (Excel, Word, PowerPoint) Excellent mathematical skills Capable analyzing trends variances Excellent communication organizational skills Able work high volume environment Physically dexterous Strong interpersonal, communication multi-tasking skills Operate effectively within agricultural laboratory setting. Willing participant environmentally sustainable work practices. Thoroughly perform standard calibrations. Excellent communication collaboration skills. Efficient precise recording presenting data. Proficient use laboratory application software instruments. Strong contributor achievement quality objectives",ACCOUNTANT
"FINANCE AND OPERATIONS MANAGER Executive Profile Results-driven, efficiency-conscious International Business Management Executive extensive experience including financial management, organizational development, business development team building within diverse industries. Skilled planning, coordinating executing successful strategic business financial programs, track record improving operational stability, efficiency, profitability. In-depth knowledge diverse array core financial business processes, demonstrated capacity successfully improve bottom-line profitability, corporate objectives. Collaborate senior stakeholders effectively prioritize activities achieve defined objectives, translating business requirements solutions achieve corporate performance goals targets. Skill Highlights Organizational Development Business Development Expansion Domestic International Markets Global Business Expertise Financial Strategic Planning Execution Contracts Management Risk Management Staff Development Management Multimillion-dollar P&L Management Budget Forecasting Development Management Policy Process Development Implementation Financial Reporting Analysis Performance Management/Project Accounting Maintain Service Relationships Professional Experience Finance Operations Manager 03/2015 09/2016 Company Name － City State A senior business partner participating development strategic direction, leadership, management growth organization. Key accomplishments include: Led 2016 strategic planning process (Oct 2015) resulting detailed 2016 delivery plan departments 3yr outlook. Developed timely accurate financial operations reporting package management highlighting business issues, potential risks profit opportunities. Developed budget forecasting models metrics (including rates, utilization global cash management analysis) Recommended innovative alternatives generate revenue reduce unnecessary costs resulting revised business contract negotiation practices. Negotiated reviewed business contracts profitability financial success mind resulting accelerated AR collections increased cash opportunities. Ensure company individual compliance countries performing work (visas, statutory tax filings). Researched implemented robust 401K plan US employees resulting 35% savings previous plan. Chief Financial Officer 03/2000 05/2014 Company Name － City State An executive business partner participating strategic leadership, management growth company spanning 14 years. Initially leading company's turnaround initiative growing business $8M offices two countries $80M offices, registrations personnel 25 countries. Grew Finance Accounting function 4 people two countries fully international function global staffing three regions supporting world-wide organization. As member executive leadership management teams since 2001 participated creation implementation company's corporate strategy policies. Key accomplishments Include: Executive Leadership: Served key contributing member Leadership Executive teams Strategic planning partner Led managed M&A activity company (3 total final resulting company acquisition). Served company Secretary/Treasurer Served Board Directors Business Development: Led company financial turnaround initiative Successfully grew business 24% year year (including 51% 2011, 31% 2012, 16% 2013) Led international expansion process resulting 8 offices 25 country registrations around globe Multinational/Multi-currency/Multi Business Unit ERP Implementation Financial Management: Multimillion-dollar global P&L management Managed international finance function multiple business unit reporting analysis including heavy foreign exchange multi-currency aspects Led managed annual strategic global planning process Led annual budgeting forecasting process on-going management Managed 8 annual global financial audits reviews, complex tax preparation multiple jurisdictions Created policy procedures best practices Legal Commercial: Responsible creating defining global company architecture Negotiated finalized company contracts including client contracts, product agreements, service agreements, software license agreements, nondisclosure agreements vendor agreements. Led managed Broader Ownership program grow diversify ownership base Risk Management: Implemented global commercial risk program Responsible global commercial insurance coverage renewal process Effective negotiations resulting holding cost constant 3 years row high revenue growth environment People Management: Multinational staff recruitment, development management three regions supporting world-wide organization Created managed legal/contracts department staff Managed multicultural dynamics remotely global staff Assessed departmental training needs establish core competencies set consistent skill sets global accounting finance staff Controller 09/1997 03/2000 Company Name － City State Led managed full Accounting Finance function including aspects reporting, analysis, budgeting project accounting management; well risk management, human resource management, company policy development management. Evaluated ROI key business programs. Led evaluation, analysis implementation new accounting system. Controller 08/1988 09/1997 Company Name － City State Managed full Accounting Finance function including aspects reporting, analysis, budgeting project accounting management. Negotiated reviewed business contracts financial models profitability financial success mind. Led modeling, planning execution financial processes. Created detailed financial models analytical tools facilitate variance analysis. Implemented effective risk management program, human resource development management including company retirement program, company policy development management, administrative management. Evaluated, analyzed implemented new accounting software system. Education BBA Finance Accounting St Edwards University － City State USA Technology Skills MS Office, MS Project, Visio, Microsoft Dynamics GP, Epicor, QuickBooks, Salesforce, Projector PSA",FINANCE
"INFORMATION DESIGNER Summary Qualifications Strong leadership, project management, System Administration technical skills meet efficiency optimization needs. Has 3+ years professional experience managing, developing maintaining software systems, web applications, database systems. Experience Unix/Linux System Administration, Oracle Database Administration (11g), MySQL database administration, Ellucian Banner ERP, Oracle Application Express(APEX).Educated solid math background equipped strong problem solving skills Technical Skills Languages C, C++, C#.NET, Java, Python, PHP, Mathematica, Oracle, PL/SQL, MySQL, XHTML/CSS Environment: Windows, UNIX, Linux(Red Hat), Windows Server, WAMP, LAMP Softwares IDE TOAD Oracle, SQL Developer, Visual Studio, Eclipse, NetBeans, Dev-C++, Notepad++,Microsoft Office Experience Information Designer 09/2012 － Current Company Name － City State Luminis system administration The Luminis Platform Web portal system(https:/aggieaccess.cameron.edu) creates common gateway information students, faculty, staff use every day. This system running T5220 server Chief technical staff maintaining university's website(www.cameron.edu DegreeWorks administrator Implemented DegreeWorks application Linux server backend Oracle database highly customized XML documents frontend. DegreeWorks comprehensive, web-based academic advising degree audit tool helps students advisors successfully navigate curriculum requirements Plans implements backup recovery Oracle database using RMAN MySQL Database mysqldump utility Provided system administration 12+ servers Red Hat Linux, Centos Linux Unix(Solaris 10) including routine maintenance, patching, system backups restore, software hardware upgrades Experienced Performance Tuning, Query Optimization, Database Consistency Checks Experienced developing stored procedures, Triggers, Cursors, Joins, Views, Cursors SQL databases: MySQL, Oracle 11g Experienced designing, modeling, developing, deploying supporting database driven applications using Oracle Application Express (APEX) Experienced Monitoring servers using tools like Nagios, OSSEC (Host -based Intrusion Detection System), LogWatch. Maintain Web Servers: Apache, DNS, Tomcat, CAS, WebGUI CMS systems Managing users, group permissions Managing server security using iptables Install maintain SSL Certificates 15 Web Hosts including Oracle Wallet Certificates, Apache, Tomcat Integrate, maintain configuring Single Sign-On(SSO) web application Luminis Platform Installed, Upgraded applied patches Oracle RDBMS different modules Banner System Well-versed developing reporting applications using Cognos Business Intelligence components like Report Studio, Framework Manager, Query Studio Created custom reports using PL/SQL functional users Experienced Automatic Scripting using shell scripts bash perl Responsible issuing Banner Security access faculty, staff, students Solve security access profile related problems Handling generating tickets via BMC Track-It tool. Work History Research Assistant 05/2012 － 07/2012 Company Name － City State Office Assistant 05/2012 － 07/2012 Company Name － City State Mathematics Tutor 10/2010 － 05/2012 Company Name － City State Projects Job Search Engine Coordinated group five team members improved workflow productivity team deliver product time Developed backend code PHP connect employers job seekers Lawton, OK area web application Designed smart skill matching algorithm recommends employers prospective employee vice-versa, matching requirement Developed SQL Queries connecting Database Tables use data access user information addition adding information tables Research Assistant This project funded CU Faculty Research Grant, joint work Dr. Wayne Eby Assist professor preparing analyzing data; perform comparative analyses former experimental data ​ Mathematica used get data Banking system project Designed implemented project using C concept OOP Used “unp.h” library, came client program server program run two different systems communicate one another via TCP socket Developed interface sides also showcasing activities going system active Accountable testing debugging Linux environment Accomplished project within time constraint Education 2012 Cameron University － City State Bachelor Science Computer Science Mathematics GPA 3.7 Workshops Oracle Database 11g Administration (2013), Banner Database Administration (2013), Red Hat Enterprise Linux 7 System Administration (2015)",DESIGNER
"CLASSROOM TEACHER Summary Experienced education professional, background instructional design, seeking opportunities develop materials, activities, tools support teaching practice improve educational outcomes young learners. Nearly 20 years experience working in- out-of-classroom settings; including working diverse populations Title I inclusive learning environments. *Track-record effectively participating collaborative, interdisciplinary teams develop and/or implement student programs, teacher workshops, outreach events. *Adept use variety technologies applications tracking monitoring data, maintaining records, giving presentations, enhancing learning activities. Experience Classroom Teacher January 2006 Current Company Name grades 2, 4 5) Provided differentiated learning opportunities via center activities flex- group instruction. Sought new unique ways integrate technology instruction learning experiences. Developed revised district curriculum technology, mathematics, language arts, social studies. Represented school grade-level school improvement, multicultural, technology, textbook review committees. Collaboratively developed school-wide, scaffolded framework learning expectations cross-grade-level team. Nine week supervision student teacher spring 2005. January 2000 January 2006 Company Name Classroom Teacher January 1998 January 2000 Company Name Developed modified materials lessons beyond standard curriculum meet individual learning needs. Selected modified instructional strategies, activities, assessments accommodate special-needs learners address multiple modalities learning. Developed, implemented, managed individual behavior plans. Implemented Dimensions Learning foster student motivation. Worked team development successful ""Beyond ViewSpace"" proposal restore NASA EOS funding ViewSpace Earth science programming astrophysics visualizations. Also supported development successful proposals response NASA's Cooperative Agreement Notices Science Education Science Education Public Outreach Forums. Efforts included generating text, diagrams visuals, outcomes metrics, program logic models, research audience needs. Was Hubble mission lead NASAScience4Girls project 2010 2015. In 2015, facilitated participation 18 libraries 11 states hosted Hubble-themed student workshops celebration telescopes' 25th anniversary. Workshops materials reached 200 students. Supported redesign, testing, launch Amazing Space education website. Efforts included content creation, development revised enhanced teacher pages, synthesizing team feedback Web developers. Coordinated Maryland component Hubble ERO Pilot Project, four local schools conducting interdisciplinary STEM research projects students. The project culminated special event students families Maryland Science Center. Student projects displayed Maryland Science Center November December 2009. Participated member multi-institutional team NASA education product review activity analysis. Contributions included reviewing astrophysics education materials fit education standards, grade-level, NASA SMD science themes. Helped identify gaps terms topic resource type, well as, gaps learning progressions denoted Project 2061 benchmarks strand maps. Supported initial population NASA Wavelength Digital Library astrophysics resources, development learning progressions using NASA data activities. Was Summer MSPAP Reader Scorer grades three five 1998 2001. Applied rubrics score state-wide student test responses writing, language usage, math, science, reading. Education Specialist Company Name Provide expertise development astrophysics-themed education materials, workshops, programs. NASA's Universe Learning Hubble Education Program) Align materials national education standards frameworks. NGSS, Common Core, AAAS Project 2061, NCTM, NRC's NSES standards) Develop organize content multiple organizational websites. Amazing Space, OPO site, STEM projects site, Hubble 25th anniversary site, HST Cycle grants site). Review astrophysics education outreach products clarity, readability, pedagogical appropriateness, fit standards. Make recommendations revisions; appropriate. Maintain files, records, databases HST Cycle E/PO grants program. Assist development proposals product plans, evaluation plans, program outcomes, metrics, milestones. Collect, synthesize, apply research national education trends, policies, initiatives. Support NASA mission-based reporting activities. Support and/or present student family STEM events. Education Master Education 2004 Towson University － City State Elementary Curriculum Development Bachelor Science Elementary Education 1997 Elementary Education Holly Ryer Resume Skills arts, content, Content Development Management, content creation, Curriculum Development, databases, Dimensions, Event Planning Coordination, Grants, instruction, logic, materials, math, mathematics, organizational, policies, Program Evaluation, programming, proposals, Proposal Writing, proposal, reading, Maintain files, reporting, Research, Strategic Planning, supervision, teacher, Trend, type, unique, Usability Testing, website, websites, Workshops",TEACHER
"CREATIVE DIRECTOR Professional Summary Hard working, punctual, dependable, detail oriented, well organized, excellent oral written communication skills, strong organizational skills *Ability positively proactively handle customer concerns prioritize multiple task fast- paced environment .*Ability work multiple projects effectively efficiently, independently collaboratively within team.To obtain position well established company I use experience skills provide best services customers employer. Core Qualifications MS Office Suite (Word/Power Point/Excel/Outlook) Experience 03/2013 Current Creative Director Company Name － City State PRIMARY RESPONSIBILITIES:Manage creative teams.Approve reject advertising campaign ideas.Ensure team meets deadlines stays within budget.Attends photo shoots supervises production team.Write copy clients' ads, brochures, TV spots, radio, forms advertising.Research technical properties products.Determine makes products appealing consumers.Develop unique, new concepts.Oversee production.Conceive, develop produce effective advertising campaigns.Work account executives determine client needs budget.Ensure campaign stays within budget.Create present storyboards ideas.Work art directors create ideas.Write clear persuasive copy websites, brochures, ads, means advertising.Update digital media timely content.Perform search engine optimization techniques.Oversee campaigns production completion.Revise, edit, proofread content needed directed client.Respond feedback timely manner.Work within tight deadlines.Monitor change advertising campaigns change effectiveness.Check copy spelling grammar errors.Work media planners/buyers production department fully develop advertising campaign.Research competitors keep abreast market trends. 03/2011 06/2013 Personal Stylist Company Name － City State Maintain fashionable professional image customer service role model ·Consistently seek new fashion product knowledge act expert customer · Search innovative ways increase business use Personal Book, store traffic, customer referrals, website requests personal networking ·Provide expertise honest confident feedback regarding merchandise style fit ·Wardrobe every customer · Use directive selling skills cross, team on-line selling promote key items, latest trends, new arrivals replenishment basics ·Build lasting relationships customers contacting follow purchases, suggest new merchandise invite upcoming events · Demonstrate leadership home based department selling throughout entire store · Set achieve personal daily, monthly, yearly special event goals ·Develop extensive personal clientele 01/2010 03/2011 Sales Professional Company Name － City State Set achieve personal sales goals supporting goals team Greet customers timely, professional engaging manner Provide honest confident feedback customers regarding merchandise style fit Build lasting relationships customers contacting follow purchases, suggest new merchandise invite upcoming events Consistently seek new fashion product knowledge act expert customer Open new Nordstrom Fashion Rewards accounts means building customer relationships Work team player ensure customer receives best service possible Perform daily department maintenance tasks including stock work, re-merchandising, display, price markdowns, merchandise transfers light cleaning. 11/2009 12/2009 Sales Professional Company Name － City State Achieve exceed individual sales plan utilizing strategic selling skills assist customers purchases. Build new existing customers employing client development outreach follow-up, well provide outstanding service customer interactions. 10/2008 05/2009 Operations Supervisor Company Name － City State Under limited supervision, provides duties teller. Handle compliance audit operations regulatory issues. Workflow scheduling, transaction approval, teller training and/or teller supervision. Responds inquires/problems may handle complex services/transactions. 11/2007 09/2008 Teller Company Name － City State Process customer transactions mistakes patience. Attention detail ability follow procedures. Responsible maintaining balancing cash drawer. Introduce customers new products services generate leads members sales team close. Every teller her/his scorecard goals. Greet customers make feel welcome also engage customers learn financial needs. 06/2005 06/2007 Customer Service Representative /Inside Sales Company Name － City State Indirect contact customers sales force. Receives initial request sample order, price information stock availability. Enter products information product database, make travel arrangements, monitor inventor, request stock literature, maintain product database, create update C A's MSDS Specs, scan link product literature, email documentation customers, download information supplier websites, request link composition breakdown BSE statements, create NAFTA certificates origin, update ACT, produce update PPT presentations, proofread orders, update print labels answer multi-line switchboard. 06/2005 09/2005 MSA Coordinator Company Name － City State Primarily responsible timely accurate processing Medicare. Set Aside referrals initial data entry. Follow-up follow-through Claims Examiners, Applicant Attorney's, Defense Attorneys structured settlement brokers obtain critical information necessary processing referral. 11/2004 01/2005 Receptionist Cashier /CSR Company Name － City State Duties included giving proper timely information customers. Answering customer inquiry products, data entry, QuickBooks filing, copying, faxing, cash handling customer service. 01/2004 06/2006 Telephone Interviewer Company Name － City State Making going calls selected people conduct telephone surveys interviews focus groups. 10/2002 11/2007 Bookkeeper Company Name － City State Maintain Bookkeeping company. Education 2016 Bachelor Science Marketing California University Northridge － City State Professional Affiliations American Marketing Association (AMA) David Nazarian School Business Skills Attention detail, scheduling coordinating, hands-on,Bookkeeping, customer service, data entry, database, documentation, email, Fashion, faxing, filing, financial, focus, merchandising, Excel, Microsoft Office Applications, MS Office Suite, Outlook, Power Point, Word, presentations, QuickBooks, selling, sales, sales plan, scheduling, strategic, structured, supervision, surveys, switchboard, team player, telephone, make travel arrangements, websites, Workflow, composition, operations, marketing, business development, consulting.",APPAREL
"MANAGER OF FINANCE Professional Summary Highly motivated individual demonstrated proficiency listening clients needs, formulating tactical plan achieve best results parties involved. Constantly explores new challenging opportunities elevate client loyalty boost revenues. Known honesty, integrity genuine passion setting achieving goals self, helping others attain theirs. Superior interpersonal dynamics interface seamlessly others levels, backgrounds cultures. Respected maintaining professional positive demeanor. Career Achievements Quickly recognized financial instability within company. Immediately identified cause formulated plan successfully resulted avoidance bankruptcy showed stability needed acquire additional million dollars investors. Finance Operations Director multi million dollar premium finance company well agent within parent company, simultaneously. Developed professional partnerships interpersonal skills, integrity honesty. Successfully obtained licenses state North Carolina allowing become Insurance agent Property Casualty home auto. Developed streamlined system ""checks balances"" ensure proper resolution financial situations, resulting 95% return premium cancellation. Trained 27 agents standard operations ethical practices ensure professional service proved successful overall growth financial stability company. Qualification Highlights Intermediate level profiency Microsoft Office, Advanced FinanceMaster Jenesis software, Financial Client support databases. Outstanding ability multi-task working two separate software programs, provide technical support programs maintain website ease, still providing excellent customer service Clients phone office. Reputed competent trouble shooter. Clients confident issues would thoroughly investigated resolved. Recognized expert client networking, well building fostering long-term business relationships. Provided high level customer service client relations based outstanding communication interpersonal skills. Strengthened reputation Insurance Payment Center Johnson Insurance Management quality personal service increase referrals. Skills Work History Manager Finance 01/2008 01/2012 Company Name – City State Developing crucial business relations success company. Balancing relationships clients company's. Provide technical website support clients, agents company's. Maintenance 5000 active accounts, well 300 accounts currently collections. Assisted accounts payable/receivable. Utilized maintained two client databases, websites. Responsible processing notices invoices. Currently process $75,000 customer payments weekly plus additional $20,000 company refunds, process $40,000 financing new accounts, assuring customers good credit standing IPC. Collecting 40% bad debts weekly, 95% since taking Director Financing Position. Provide financing 27 agents work 9 offices spread throughout North Carolina. Daily, weekly monthly balancing 5000 accounts verification funds received delivered 9 agencies. Personally communicated 17 different insurance companies, assuring polices procedures followed conjunction ours. Consistently work state regulations make sure laws pertaining customer relations national guidelines responsible ethical insurance transactions practiced daily assure correct treatment clients. Daily managing office client services nullify conflict dealing accounts past due payments cancelled accounts. Developed client memos dealing increases payments, collections, contract errors. Wrote policies procedures pertaining daily operations financing proper process collect bad debt effectively agents follow. Trained trusted agent within parent company rules regulations financing assure secondary set checks balances place. Insurance Agent 01/2009 01/2011 Company Name – City State Writing insurance policy's home auto coverage. Liaison clients 17 insurance companies. Processing claims new business applications. Training new agents state federal regulations. Provided accountability corrections agent errors company wide. Highly recognized companies support troubleshoot correct complicated agent errors sought clients explanation insurance policies. Ability maintain multiple accounts simultaneously assuring good standing proper support. On monthly basis, created 80 new accounts resulting increase $40,000 revenue. Owner requested assistance build new relations rebuild current client relations due lack customer service previous agents. Grocery Manager 01/2007 01/2008 Company Name – City State Ensure excellence customer service, Review operating financial reports determine status store relative budgeted sales, expenses payroll. Associate management development, Associate training evaluations. Responsible Ordering, Maintaining inventory, developed implemented plans action reduce overhead expenses loss, Merchandising ensure increase profits conducted formal ""store walks"" ensure optimum store conditions, product quality, freshness, availability completing documentation accordance Foodlions standard practice guidelines. Manager 01/2004 01/2007 Company Name – City State Ensured high level customer service staff development, increasing employee morale retention, leading staff 30 example. Scheduling financial review. Monitored compliance health fire regulations regarding food preparation, serving building maintenance. Organized directed staff training, resolved personnel issues, hired new staff, evaluated employee performance. Monitored food preparation, size portions, garnishing presentation food ensure food prepared presented highest quality satisfaction. Investigated resolved complaints regarding food quality service. Assisted planning menus food preparations based anticipated number guests, palatability, popularity, costs. Assisted creating specialty dishes daily specials. Kept records required government agencies regarding sanitation food subsidies indicated. Bartending, coordinating special events large parties catering. Education Bachelor Science Organizational Management 1 2016 Charleston Southern University City State Organizational Management Currently enrolled CAPs online program North Carolina license, Casualty Insurance North Carolina license, Property Insurance 2009 Charlotte, NC Certification, Store management operations 2007 Foodlion Management Wadesboro, NC Certification, Restaurant management Operations 2004 Jocks Jills Sports restaurant Charlotte, NC Associate Science 1 2009 City State Information Technology Certification, Medical Assistant 1995 South Piedmont Community College City State American Career College City State GPA: top honors. top honors. South Carolina license, property casualty 2011 Accomplishments Non resident licenses Charleston, SC Affiliations North Carolina Department Insurance North Carolina Chamber Commerce Association Agents North Carolina South Carolina Department Insurance So need fix way name laid We need refine verbiage. Set words past tense. cant use currently now) Bullet information Keep info direct forget words embellish leave interpretation. Skills accounts payable, credit, client, clients, client relations, customer relations, customer service, databases, documentation, special events, Financing, financial, funds, government, Information Technology, Insurance, inventory, Director, managing, Merchandising, office, payroll, personnel, policies, quality, sales, Scheduling, staff development, staff training, troubleshoot, website, websites",FINANCE
"SUPPORT ENGINEERING MANAGER Summary Successful motivated IT Escalation Manager possessing extensive knowledge leading team high performance Tier 3 engineers solving complex IT issues providing excellent service Fortune 1000 customers. Experience Support Engineering Manager 06/2007 Current Company Name Managed number teams team size 26 engineers time Windows Platforms System Center, including Setup, Cluster, Performance, SCOM, Virtualization. Performed performance management activities direct reports including performance reviews, Connects, promotions, coaching, career development, terminations. Business Specialty Lead management role Platforms Core (Setup, Cluster, Performance), responsible leading Core teams ensure staffing coverage, reach exceed target metrics. Led weekly meetings Core managers reach target metrics. Participated HIPO program 1 year, obtaining extra leadership training Helped on-board mentor new managers Windows Hiring Manager cross site Windows Platforms Cluster, hired 70 people cross site 1 year. Helped plan Career Fair Recruiting Participated College recruiting, well recruiting trips attract minorities. Participated MACH hiring days. Assisted volunteer efforts, Angel Tree, Digi Girlz, Day Caring On-boarded Intune product System Center MSD Cluster, including project work PG, Routing, global peers, management. Worked Product Group PM's Beta develop support plan System Center Scenarios System Center 2012 SP1 above. Led Managed engineers supporting Windows, Cluster, Performance, App-V, VMM, Operations Manager, Orchestrator, Service Manager. Collaborated Azure team develop support model MSD private cloud products working Azure cloud. Achieved excellent MSPOLL results year year Active Toastmasters clubs; achieved highest Toastmasters level Distinguished Toast Master; Club President; Toastmasters Area Governor, several speech contests. Participated took project sponsor role Vince Hampton MSD LEAN initiative drive Days Close raise CPE. FY15 member CSS Americas Manager Advisory Council representing Windows MSD Improve work life balance North America engineers ensuring weekend evening coverage Premier customers. Led Peace Earth collaboration project WFM Staffing, Duty Managers, NA Managers India Managers ensure staffing business hours. Current MSPoll Lead new CIS Organization (formerly Windows System Center) Back-up Know-Me Manager CPE Initiative Phillips 66 (Dave Parker, TAM), similar Know-Me project. Support Engineer 12/1997 06/2007 Supported number products including Outlook, Exchange Server, Microsoft Operations Manager, Systems Management Server. Wrote training Exchange 2000 server readiness role Beta; developed delivered training Exchange Management pack MOM, Global SME Exchange Management pack MOM; Advisory team help customers deploy Exchange 2000 including phases planning deployment. Network Administrator 03/1997 12/1997 Company Name Head county school network, responsible Novell servers 22 schools across county. Responsible network connectivity Lincoln County School system. Maintained computers technology-specialized Lincoln County School Technology. Led community-wide effort 50 people built approximately 75 computers day donate school system. Network Technician 01/1993 03/1997 Company Name Responsible training faculty regarding using Internet, developed series 4 classes Internet usage trained CPCC faculty 6 month period. Responsible networking Internet campus Library. Maintained electronic databases; repaired computers, pulled fiber cable; performed maintenance Novell servers campus. Education Associate Science Mechanical Engineering Technology 1993 Central Piedmont Community College Mechanical Engineering Technology Associate Science Manufacturing Engineering Technology 1993 Central Piedmont Community College Manufacturing Engineering Technology Bachelor's Degree Business Administration 2011 Montreat College － City State Business Administration Master's Degree Business Administration 2017 Montreat College － City State Business Administration Doctorate Business Administration degree 2017 Capella University Additional Information Awards Delivering Commencement Address Montreat College graduation MBA May 10, 2014. Achieved Distinguished Toastmaster award, highest award possible Toastmasters international February, 2015. Gold Star award work hiring manager strong diversity hiring identifying top talent resulting 70 new hires GPGP (earned engineer) collaboration high profile customer technical issue Skills Premier, Back-up, balance, cable, coaching, Council, CSS, databases, Hiring, Internet usage, leadership training, meetings, mentor, Exchange, Exchange Server, MOM, Outlook, Windows, 2000, network, networking, Novell servers, performance reviews, performance management, Recruiting, Routing, Systems Management Server, speech, Staffing",ENGINEERING
"ASSOCIATE MANAGER OF DESIGN 𝐖: michellehong.squarespace.com Work History Company Name Designer City State 03/2019 Current • Private label cad illustrations manufacturer produces Stitchfix • 19 piece (FW' 19) sweater collection La Mamba Apparel (Vendor sells Urban Outfitter Dillards) • 3 month term(about 120 pieces) completing light sweaters, outerwear, tops, dresses, jumpsuit, bottom designs Spr/Smr '20 (Cozy Co Apparel- domestic manufacturer) • 25 piece house loungewear cad artist manufacturer caters towards Anthropologie. Company Name Associate Manager Of Design City State 02/2018 01/2019 Coordinate partnership J.O.A DBA (marketing agency) help create last collection influencer Chriselle Lim. Lead designer Chriselle Lim Collection Spring 2019 responsible merchandising presentation. Identified plans resources required meet project goals objectives setting realistic timelines checkpoints. Work closely Creative Director ensure top quality product cater design towards client's demands. Establish relations Director Sales discuss project feasibility budget costs. Managed aspect project coordination; including creation mood boards, sourcing fabrications, actively involved fitting sessions technical team. Successfully led project scheduling budgeting exclusively sold Nordstrom, Bloomingdales, Shopbop. Company Name Import Designer City State 02/2017 01/2019 Company Name Associate Designer City State 08/2015 11/2017 Company Name Assistant Designer City State 06/2014 08/2015 Company Name Assistant Graphic Designer City State 07/2013 06/2014 Skills Computer-Aided Design (CAD) Product development Sales marketing Project management Motivated team player Excellent work ethic Education FIDM/Fashion Institute Of Design Merchandising City State 2013 Bachelor's Fashion Design Accomplishments Increased J.O.A's revenue 2019 30-40% Magic/Project Show LA Market Week regards cohesive team-work senior designer upon promotion. Successfully created Chriselle Lim's collaborative 2019 spring collection J.O.A start finish exclusively sold Nordstorm, Shopbop, Bloomingdales.",APPAREL
"QA TEST ANALYST Profile Seeking position Manual Software Quality Assurance Analyst 4+ years experience Quality Assurance Analyst dealing various levels testing Functional, Regression, System, User Acceptance, Performance testing Smoke testing. Experience testing applications based different architectural platform Client/Server, Web Based SAAS Industry experience Finance, Banking, Retail Health Care Well Versed Agile, Agile Scrum, Waterfall, V-Model methodologies Experience communicating dealing different stakeholders meet deliverable Experience creating Test Plan, developing Test Scenarios executing Test Cases logging Defects. Well Versed Software Development Life Cycle (SDLC), Software Testing Life Cycle (STLC) Defect Management Life Cycle (DMLC). Experience working QA teams offshore onsite communicating client's requirements expectations execute QA process smoothly various projects. Able effectively communicate, verbally writing, using English, Hindi Urdu. Experience Root cause analysis (RCA) issues identified defects improve Product Quality. Experience backend database testing writing SQL queries extract data validation. Developed maintained appropriate metrics maintain quality control development process. Quick learner easily adapt different responsibilities technologies. Team player well ability work independently self-starter. Strong analytical skills, combined effective communication, organizational skills planning ability. Able handle multiple tasks simultaneously dynamic environment. Core Qualifications Operating Systems: Windows 95/ 98/2000-2007/NT, WIN 7 XP Bug Tracking Tools: Quality Center, JIRA Databases: Oracle, SQL Server 2005/2008 Browsers: Internet Explorer, Firefox, Chrome, Safari Test Management Tools: Mercury Interactive Tools (HP): Test Director, Quality Center ALM Mobile Operating Systems: Apple-IOS, Android, Windows Professional Experience QA Test Analyst 09/2014 － Current Company Name Kohl's one nation's largest leading department store retail apparel, accessories home goods, based Plano, Texas. I working Inventory Management Application provides status tracking inventory. The Inventory Management Tools Interact POS (Point Sale) System, Vendor Management Shipment tracking System. This Tool helps Kohl's track monitor entire Inventory. My role tester test Kohl's Mobile app different OS Platforms IOS Android devices. Responsibilities: Participated phases development lifecycle pertain software quality assurance Reviewed analyzed Business Requirement Documents (BRD), Functional Specification Documents (FSD) completeness testability meet acceptance criteria. Actively participated work team create Test Plan, Test Data Test Cases document Tracked bug discrepancies using ""Quality Center"" store details bug discrepancies enhanced regression testing. Continuously worked team improve testing process. Provided feedback, clarification training support necessary different stakeholders Tested Kohl's apps different OS Platforms IOS, Android, Using physical devices like IPad, IPhone, Android, Windows Performed back-end testing using SQL queries extract data validate customers' Accounts, Points Rewards history. Environment: Windows 7, Windows XP, Apple Mac book Pro Software: Quality Center, .Net, SQL Server. Microsoft Office, XML. Quality Analyst Assurance 10/2013 － 07/2014 Company Name － City State Humana one nation's leading diversified health service company, serving members information resources help make better informed decisions health care dedicated helping people improve health. Responsibilities: Actively participated phases development lifecycle associate software quality assurance. Analyzed requirement document completeness testability accommodate acceptance criteria. Performed testing ensure quality products business ensure proper operation without defects Ascertained identified test data based pre-determined requirements mitigate risk. Write SQL Queries retrieve data validate content XML log files. Prepared Test strategies, Test Scenario Test Cases execute Test Cases cover Verifying Validating. Implemented Regression Testing methodology every new build release. Track bug using ""Quality Center"" store details bug's discrepancies enhanced regression testing. Continuously review improve testing process. Worked Agile environment attended daily scrum meetings provide daily status updates project Provided feedback, clarification training support necessary Tested mobile apps different OS Platforms IOS, Android, using physical devices like Blackberry, IPad, IPhone, Android Environment: Windows 7, Windows XP, Apple Mac book Pro. Software: Quality Center, .Net, SQL Server. Microsoft Office, XML. Manual Tester 06/2010 － 06/2013 Company Name Bank M fast growing community bank, highly profitable financial holding company. The company provides complete range banking financial services customers basic business. The Banking Maintenance System (BMS) application provides accounts lists, accounts summary accounts transactions various accounts ability transfer funds various accounts using fund transfers. My role tester test application cross browser compatibility, involved Functional Regression Testing. Create test cases clients manage different Finance/Account modules benefits package. Establish verify large volume data Manage accounts, Pay bills Transfer funds. Responsibilities: Reviewed Business Requirement Documents (BRD), Functional Specification Documents (FSD) Use Cases. Representing QA stages SDLC responsible QA deliverables. Prepare Test Plan, Test Scenarios create Test cases help Use Case Documents Functional documentation new POS application. Part Agile team participated daily scrum meetings, Sprint/iteration planning meeting, Retrospective, reviews developed test scenarios. Designed test cases various Finance/ Accounts modules manage new existing clients various benefits package. Created validated large volume data via Manage accounts, Transfer funds, Pay bills. Co-ordinate Dev Team bring defects closure. Participated test design execution test cases improve quality software. Manually tested different credit/debit cards POS device bank certification. Involved mobile testing process first launch application Prepared defect summary reports management using Quality Center Continuously review improve testing process. Performed Back-End testing executing SQL Statements extract data verify output UI. Involved analysis, modifications existing test plans test cases. Environment: Windows XP, Safari, Windows 7 Software: MS Excel, Quality Center.Net, SQL Server. Microsoft Office, XML Qatar Airways, Tanzania. Jr. Quality Assurance Analyst 07/2009 － 05/2010 Worked QA Qatar Airways IT's several web based applications different projects tracking System Wide upgrades. Qatar Airways offers frequent flyer program members. They also use Sky Miles, Within Sky Miles. They started ask members pin number entered, goes members' info table gets saved. This option implemented security reasons. Responsibilities: Involved full Testing Life-Cycle analyzing Business Requirements testing phase. Prepared test scripts testing GUI Security (PCI Compliance). Responsibilities included meeting team preparing test strategies testing approach. Wrote test cases execute manually using Test Director Test Lab. Conducted Regression testing, identified Bugs/Defects logged issues Defect management Test Director Conducted Mapping easily identify results Requirements Test Director Write SQL queries retrieve data database Environment: Windows XP, Quality Center. Education Jun 1999 University North Alabama Bachelors Marketing Marketing Graduated Yes Yes Additional Information STATUS: Permanent Residence Card (Green Card) Skills .Net, Agile, Apple, approach, ask, banking, basic, benefits, book, Browsers, content, credit, clients, Databases, database, debit, documentation, XML, fast, Finance, financial, Functional, funds, GUI, HP, Internet Explorer, Inventory, Inventory Management, Apple Mac, meetings, Mercury Interactive, MS Excel, Microsoft Office, Windows 7, Windows, WIN 7, 2000, Windows 95, 98, NT, Windows XP, Operating Systems, OS, Oracle, PCI, POS, Quality, quality assurance, QA, Requirement, retail, scrum, SDLC, scripts, Specification, SQL, SQL Server, Test Director, upgrades, Vendor Management",BANKING
"DIRECTOR OF BUSINESS DEVELOPMENT Executive Profile To apply 22 years experience exceptional Director Business Development, manage personnel resources utilizing financial strategic analysis. To apply logistical support, budget analysis skills enhance management. To enforce departmental policies, goals, procedures objectives communicating writing orally subordinates, executive management. To apply years leadership experience vast amounts financial responsibilities maintaining district's bottom-line. Top Secret Skill Highlights Types 80 WPM, Microsoft Word, Excel, PowerPoint, Sales Force Outlook Professional Experience Director Business Development 07/2010 02/2015 Company Name － City State Plan, direct, coordinate operational activities highest level management help subordinate executives staff managers. Excellent communications skills written orally especially pressure. Ability forecast future issues ongoing strategic analysis. Prospect new sales manage current pending sales amount $1M. Maintain relationships Client Government Sales Management ensure strategy sales objectives identified plans developed sales year. Ensure relevant Human Resources policies, procedures followed. Establish oversee implementation departmental policies, goals, objectives, procedures, conferring senior management staff members necessary. Analyze day day business activities ensuring efficient effective services. Supervise budgets maximum Return Investment (ROI). Negotiate business transactions company amount $1K. Ensure adherence Health, Safety Environmental policies procedures. Experience fracking. Exercise confidential information policies, procedures regulations governs employee employer confidentiality. Apply general business management principles involved strategic planning, resource allocation, human resources modeling, leadership technique, production methods, coordination people resources. Utilize general principles processes providing customer personal services. This includes customer needs assessment, meeting quality standards services, evaluation customer satisfaction. Apply relevant equipment, policies, procedures, strategies promote effective local, state, national security operations protection people, data, property, institutions. Manage sales pipelines beginning end follow push sales. Represent companies as; Scott Safety, Honeywell First Responders Product, Hurst Jaws Life, Kappler, Elkhardt Brass, Hale Pumps, Streamlight, HESCO, Smith Optics. ACCOMPLISHMENT: Maintained sales $5M last three years. Supervisor: Hours Worked/40Wk. Senior Airfield Fire Emergency Services Officer 06/2009 07/2010 Company Name － City State Performed hiring, training, scheduling work, grievances, performance counseling, recommendations promotions, demotions termination employment 40 personnel. As senior executive set polices, assigns priority future program objectives, direct improvements equipment distributes equipment among subordinate commands. Evaluated new trends policy development inquiry study establish new methods eliminating controlling serious hazards life property. Further conduct independent joint risk management studies exercises assist others risk management decisions. Supervisor: Colonel Steve Kirkpatrick Contact: Yes: (803) 414-6496, Hours Worked/40Wk. Aircraft Rescue Firefighting Officer 06/2008 06/2009 Company Name － City State Managed 24 hour operations (5) P-19 Firefighting apparatus, (1) P-23 10K gallon water tender, (1) F-550 rescue truck, (4) rescue boats, (3) Gators equipped Wild land firefighting attachments. Supervised directed coordination cross training 10 Department Defense fire Stations provided 60 hours instruction 140 fire fighters. Initiated funding request additional $57K source deficiencies. Managed budget $120K budget support fire suppression operations. Supervisor: Major Carl Kuga Contact: Yes: (910) 581-2025. Manager Airfield Fire Emergency Services Officer 06/2006 06/2008 Company Name － City State Managed 200 Marine Firefighters budgeting, operation, training mutual aid agreements subordinate unit's location. Managed 10 Fire Fighting apparatus' 8 fire suppression systems, 6 rescue vehicles. Managed oversaw $35K worth Emergency Airfield Services assets. Supervisor: LtCol Manlee Herrington, Contact: Yes: (808) 256-4295, Hours Worked/40Wk. Airfield Fire Emergency Services Officer 08/2004 03/2006 Company Name － City State Deployed Operation Iraqi Freedom held billets Chief Firefighting operations 20 airbases Iraq. Managed supervised 100 Marine Firefighters day-to-day operation support flight operations aboard Marine Corp Auxiliary Landing Facility Bogue Field, NC. Managed $100K dollars firefighting assets. ACCOMPLISHMENT: Identified deficiency justified purchase $1.5K worth firefighting assets. Managed preformed duties scene Commander 2K gallon fuel fire. Supervisor: Colonel Jay Johnson Contact: Yes: (571) 408-0426, Hours Worked/40Wk. Education Bachelor Fire Science 8/15 Thomas Edison State College － City State GPA: GPA: 3.37 GPA: 3.4 Customer Relations Course; OSHA Safety Course; HAZMAT Materials Operations; Airfield pavement assessments certifications Course; Fire Officer I, II, III; Fire Instructor I, II, III; Fire Inspector I, II; Fire Investigator I; Fire Fighter I, II, III; Airport Firefighter;; Emergency Vehicle Operators Course; Amphibious Warfare School Nonresident Program; Advance EAF School; M-31 Arresting Gear Systems Course; Marine Corps Aircraft Launch Recovery School; Aircraft Firefighting School; Warrant Officer Basic School; Staff Non Commissioned Officers Course; Sergeants Course; Total Quality Leadership; Hazardous Waste Coordinator Course RCRA; Hazardous Materials Hazardous Waste Management Course; Suicide Prevention Course; Minimum Operating Strip Lighting System Course; Lean Six Sigma White Belt Course Professional Affiliations Veterans Foreign Wars, SATS/EAF Association, Marine Corps Association, Skills Basic, budgeting, budgets, budget, communications skills, counseling, Client, Customer Relations, customer satisfaction, senior management, Government, Hazardous Waste, Hazardous Waste Management, hiring, Human Resources, Inspector I, instruction, Instructor I, Leadership, Lighting, Materials, Excel, Outlook, PowerPoint, 2K, Microsoft Word, modeling, needs assessment, personnel, policies, policy development, processes, Quality, risk management, Safety, Sales, Sales Management, scheduling, Six Sigma, strategy, strategic analysis, strategic planning, Supervisor, tender, written",BUSINESS-DEVELOPMENT
"INSIDE SALES REPRESENTATIVE Experience Company Name March 2012 Current Inside Sales Representative City State Currently selling suite OpenTable products assigned territory concentration Chicago, Minneapolis, Milwaukee. Utilize consultative approach communicate features benefits OpenTable products services. Effectively meet sales results various means cold-calling, presenting company sponsored seminars, following company provided leads, meeting person restaurant owners, networking field representatives along leveraging customer service upselling opportunities. Solid understanding OpenTable Electronic Reservation Book competitive advantages. Met exceeded monthly, quarterly, yearly quota calendar year 2012(125%), 2013(108%) 2015(100%). Proficient understanding salesforce.com CRM application pipeline management. Promoted Sales Representative Sales Coordinator within first 6 months employment. Company Name August 2009 February 2012 Asset Manager City State Managed $50M portfolio real estate properties. Represented investors, developers business owners leasing residential commercial space. Increased company profile existing client base networking extensively forge new alliances provide multi-faceted real estate services. Financial reporting owner summaries 700 units mixed multifamily commercial properties. Developed negotiated specific project plans new builds remodels. Weekly property evaluations including special project coordination. Managed trained team 6 sales, maintenance, housekeeping personnel. Organized, hosted led company sponsored events. Company Name February 2008 May 2009 Property Manager City State Represented preferred developers multi-unit operators including The University Canterbury, New Zealand. Directed managed portfolio 100+ units university housing. Residential lease negotiations. Rent collection financial reporting operators. Updated new expired documentation needed. Company Name August 2005 February 2008 Business Banking Specialist City State Responsible managing retaining existing relationships generating new business Business Banking market segment. Cross-sold bank products, executed strategies calls site visits; provided needs assessment, customer qualification meeting follow-up maintain, enhance expand customer relationships. Serviced credit non-credit financial needs existing clients. Personally interviewed applicants, closed various types SBA loans. Managed aspects location cultivation new deposits loans. Analyzed call logs sales numbers compliance targeted sales quotas. Education Colorado State University May 2014 BA Business Administration Management City State Business Administration Management Skills approach, Banking, benefits, Book, cold-calling, competitive, credit, client, clients, customer service, documentation, features, financial, Financial reporting, managing, market, needs assessment, negotiations, networking, personnel, presenting, project coordination, project plans, real estate, selling, Sales, salesforce.com CRM, seminars",BANKING
"CUSTOMER SERVICE AGENT Professional Summary Customer Service Agent 10 years experience helping people everyday needs concerns phone person. Experience handling complex inquires situations discretion efficacy times. Skills Microsoft Office Art Clients Documentation Facsimile Forms Materials Mediation Microsoft Office Office machines Photocopiers Policies Quality Safety Scanners Supervision Telephone Troubleshooting Voice mail Well organized Work History Customer Service Agent 11/2020 Current Company Name – City State Assessed passenger documentation determine destinations assign boarding passes. Confer customers determine service requirements travel preferences. Replied inquiries regarding schedules, accommodations, procedures, policies. Provide clients assistance preparing required travel documents forms. Responded politely passenger complaints regarding ticketing baggage handling. Customer Service Representative 01/2010 12/2020 City State Consulted customers telephone person provide information products services. Operate office machines as, photocopiers scanners, facsimile machines, voice mail systems, personal computers. Customer Service Agent, G2 Secure Staff 12/2016 11/2020 City State Examine passenger documentation determine destinations assign boarding passes. Provide boarding disembarking assistance passengers needing special assistance. Confer customers determine service requirements travel preferences. Replied inquiries regarding schedules, accommodations, procedures, policies. Provide clients assistance preparing required travel documents forms. Responded passenger complaints regarding ticketing baggage handling. Recreation Assistant 10/2016 12/2016 Company Name – City State Enforce rules regulations recreational facilities maintain discipline ensure safety. Organize, lead, promote interest art, crafts, sports, games, camping, hobbies. Meet staff discuss rules, regulations work-related problems. Library Assistant 10/2013 12/2013 Company Name – City State Maintain photocopiers, scanners, computers, instruct patrons proper use equipment. Oversaw check-in check-out process library books materials circulation desk. Replied patrons' questions assisted finding materials requested. Education AA Interdisciplinary Studies/Social Behavioral Sciences 2016 Los Angeles Southwest College City State High School Diploma General Studies 2011 Junipero Serra High School City Work History Customer Service Agent 11/2020 Current Company Name – City State Assessed passenger documentation determine destinations assign boarding passes. Confer customers determine service requirements travel preferences. Replied inquiries regarding schedules, accommodations, procedures, policies. Provide clients assistance preparing required travel documents forms. Responded politely passenger complaints regarding ticketing baggage handling. Customer Service Agent, G2 Secure Staff 12/2016 11/2020 City State Examine passenger documentation determine destinations assign boarding passes. Provide boarding disembarking assistance passengers needing special assistance. Confer customers determine service requirements travel preferences. Replied inquiries regarding schedules, accommodations, procedures, policies. Provide clients assistance preparing required travel documents forms. Responded passenger complaints regarding ticketing baggage handling. Recreation Assistant 10/2016 12/2016 Company Name – City State Enforce rules regulations recreational facilities maintain discipline ensure safety. Organize, lead, promote interest art, crafts, sports, games, camping, hobbies. Meet staff discuss rules, regulations work-related problems. Library Assistant 10/2013 12/2013 Company Name – City State Maintain photocopiers, scanners, computers, instruct patrons proper use equipment. Oversaw check-in check-out process library books materials circulation desk. Replied patrons' questions assisted finding materials requested. Customer Service Representative 01/2010 12/2020 City State Consulted customers telephone person provide information products services. Operate office machines as, photocopiers scanners, facsimile machines, voice mail systems, personal computers. Skills Microsoft Office, Art, clients, documentation, facsimile, forms, materials, mediation, office machines, photocopiers, policies, quality, safety, scanners, supervision, telephone, Troubleshooting, voice mail, Well organized",AVIATION
ACCOUNTANT Summary Innovative energetic Accountant proficient extracting financial data various reporting systems suggesting key operational changes establish budgetary stability. Has strong background school fund accounting emphasis general ledger reconciliation budget analysis. Core Strengths School fund accounting Account reconciliation Cash flow projections Budget analysis/forecasting General ledger accounting Accounts payable/receivable Governmental reporting School bond experience Accomplishments Achieved Chief Financial Officer (CFO) certification Michigan School Business Officials organization. Experience Accountant Jul 2014 Current Company Name － City State Perform general ledger duties district. Reconcile multiple bank accounts monthly. Record project cash flows. Perform Accounts Payable/Receivable duties. Simplified governmental reporting process. Analyze budgets amend necessary. Assist auditors yearly financial statements. Supply school board members financial data. Create Purchase Orders supply vendors. Reconcile student lunch account purchases. Prepare calendar year-end tax documents. Assisted trained staff various accounting software tasks purchase order entry budget report generating. Staff Accountant Nov 2010 Jul 2014 Company Name － City State Performed Accounts Payable duties three local area public school districts. Processed Purchase Orders supplied vendors. Prepared processed 1099's calendar year-end. Prepared various reports weekly basis supplied local districts valuable information. Streamlined document attachment process within accounting software. Package Handler Aug 2007 Sep 2010 Company Name － City State Earned Employee Month multiple occasions customer focus taking initiative. Education BBA Accountancy April 2010 Western Michigan University － City State Haworth College Business Skills Creative problem solving skills. Advanced computer skills. Works great others. Continuous initiative process improvement.,ACCOUNTANT
"TEACHER Summary My applied experience elementary level teaching combined B.A History/Music well Alt. Certification (K-5), makes worthy contender teacher position school .Utilizing skills expertise, I eager become key member team. As specified enclosed resume, I offer following attributes order contribute ongoing success: Well versed assisting children build social, cognitive, emotional, physical skills. Adept providing stimulating conducive classroom environment. Special talent utilizing highest quality teaching resources classroom materials. It paramount order become best teacher, good interaction students essential aside imparting good knowledge. The expectation students think would think particular state affairs equally important point view. In addition, I apply innovative teaching approach includes incorporation 21st century skill sets prepare students compete students nationally internationally. Of strengths, I take extreme pride patience dedication required meet needs children socially culturally diverse backgrounds. My insight comes years classroom teacher, also years pupil. Having lived abroad many formative years, well college, I understand delicate balance needed make learning inclusive all. CERTIFIED ELEMENTARY SCHOOL TEACHER (Grades 1-5) Level 2 Teaching Certification (Louisiana) Dedicated elementary teacher passion teaching, learning student success, offering proven track record commended performance teaching elementary classroom, unwavering commitment optimizing student school success. Extensive background serving educational needs culturally, racially, socio-economically diverse students Title I schools. Flexible creative educational professional seven plus years teaching unique ability explain complicated concepts easily understandable manner. Experience Company Name August 2015 Current Teacher City State Implemented diverse approaches ensure understanding course material overall academic success. Analyzed student learning plan administer variety appropriate assessments. Ensured effective positive parent communication. Participate on-going planning development evaluation curriculum. Use variety instructional strategies provide equity excellence students ability levels. Work cooperatively teachers developing sharing curriculum strategies. Company Name August 2010 May 2015 Teacher City State 4th grade Math, ELA). Planned, implemented, monitored assessed classroom instructional program consistent Jackson Parish School Board regulations Louisiana Board Education. Worked teachers administrators evaluate revise elementary school programs. Encouraged students special academic interests fully pursue subjects. Planned, implemented thoroughly monitored 504 Special Education accommodations students learning exceptionalities. Presented various techniques strategies delivery classroom instructions using manipulative hands-on approaches Math, Science. Company Name August 2007 July 2010 Teacher City State Worked interdisciplinary team members evaluate children's progress recommend appropriate learning plans. Monitored students' educational progress individual charts files. Nurtured supportive learning environment often used model classrooms. Company Name May 2008 September 2008 Teacher Coordinated communications students school administration create effective culturally-sensitive learning environment. Developed taught curriculum improve students' conversational abilities. Improved instruction methods using variety assessment tools strategies. Education Training Grambling State University 2010 City State USA Elementary Education (1-5) Louisiana Tech University 2007 Bachelor Arts History Music Education City State USA History Music Education Interests AFFILIATIONS Tau Beta Sigma, Sigma Alpha Iota, La Tech University Band, Southwest Region Horn Ensemble, 4-H Sponsor Personal Information As passionate elementary school teacher, I would welcome chance meet discuss education, expertise capabilities would beneficial school. I reached 318-243-9294 set meeting time. Additional Information As passionate elementary school teacher, I would welcome chance meet discuss education, expertise capabilities would beneficial school. I reached 318-243-9294 set meeting time. Eagle/DNC AFFILIATIONS Tau Beta Sigma, Sigma Alpha Iota, La Tech University Band, Southwest Region Horn Ensemble, 4-H Sponsor Skills academic, charts, delivery, equity, instruction, Lesson Planning, Math, Microsoft Office, progress, Reporting",TEACHER
"CONSTRUCTION INSTALLER Summary Detail-oriented Hardworking Construction Worker dependable reliable. Motivated get along well others exceed expectations. thrives project management roles. Extensively trained construction trades, car Examples View Tips See Other Examples Construction Laborers Click ""+ Add"" insert examples resume Add [Job Title] specializing home remodeling equipment repair. Over [Number] years construction trade. Add Dependable hard-working [Job Title] [Number] years construction industry. Thrives fast-paced environment works complete projects quickly efficiently. Add Construction Laborer familiar resource allocation production methods. Add Qualified [Job Title] stays current public safety security standards. Safely operates maneuvers diverse range heavy duty construction equipment. Add Hardworking Construction Worker dependable reliable. Motivated get along well others exceed expectations. Add Detail-oriented [Job Title] thrives project management roles. Extensively trained construction trades, carpentry landscaping. Add Physically fit Laborer effective completing difficult projects tasks schedule. Consistently follows orders instructions. Works well team setting. Add Skilled Laborer thrives independently team member. Proactive creating safe productive environment. Add Experienced Construction Laborer knowledgeable tools, materials methods used road construction. pentry landscaping. Highlights Microsoft Office XP, Microsoft Windows® 2000, Adobe Photoshop, Adobe suite, IPRO, LAW, Proficient Excel, People-soft, Kronos, Invoice-it, Networking machines, Snag-It, Outlook, Windows 7, Microsoft Certified, Auto-Cad. IT background. Experience Construction Installer 01/2014 Current City State Layout sky zones trampoline park. Detailed attention measurements blue print layout installation steel. Drilling concrete anchors steel. Impacting torquing bolts steel.reading. Blue prints understanding layout park, also interpreting measurements determining adjust line based mathematics common knowledge. able think outside box make quick decisions. Drive forklift safely navigate steel small areas. Use boomlift skylift install top bars high nets trampoline park. Use major power tools. Constructing trampoline park start finish. Chief Engineer 03/2013 01/2014 Company Name City State Develop publish procedures support 100 employees depend services function daily. Maintain par levels, manage inventory supplies main office following vendors Costco, Staples, Gourmet Coffee, So-cal Office Technologies, USPS, Fed-Ex UPS, Sparkletts Waters. Collaborate across teams share information coordinate new ideas weekly huddles. Manage 20 employees, counsel, write-up, hire terminate. Track PTO balances, accruals requests, attend annual human resources training. Floor warden, responsible fire safety procedures, Responsible AED's. CPR Certified. Full responsibility resource utilization, materials management, equipment, assets, inventory management, managing pouches go plants corporate offices. P&L review, monthly forecasting, annual budget review planning. DSO, Invoice preparation review timely manner. MSR (monthly services report) reporting, paper inventory, vendor contract negotiations, work procurement department legal team ensure contracts expire expiring contracts terminated timely manner. Maintenance networking MFD's, printers copying equipment. In charge managing aspects office services (hospitality, mail sorting distribution, supply inventory, copy, faxing-right fax, kitchen stocking facilities cleaning). Facilitating removal equipment (RTV). Installation planning implementation new equipment. Project management implementation. Account Manager 04/2001 02/2013 Company Name City State Develop publish procedures support 450 employees depend services function daily. Specify prototype tools increase quality efficiency workplace, work directly Director Operations develop customer-focused content. Maintain par levels, manage inventory supplies 4 offices following vendors Costco, Bluebird, Complete office supplies, Office Max Staples. Collaborate across teams share information coordinate new ideas weekly huddles. Manage 25 employees, counsel, write-up, hire terminate. Track PTO balances, accruals requests. Full responsibility resource utilization, materials management, equipment, assets inventory management. P&L review, monthly forecasting, annual budget review planning. DSO, Invoice preparation review timely manner. CSR (client services report) reporting, paper inventory, vendor contract negotiations. Maintenance networking MFD's, printers copying equipment. In charge managing aspects office services (hospitality, mail sorting distribution, supply inventory, copy, faxing-right fax, kitchen stocking facilities cleaning). Facilitating removal equipment (RTV). Installation planning implementation new equipment. Project management implementation build outs internal construction. Owner 03/1998 04/2001 Company Name City State Planning Design tile projects home owners. Setting tile, deconstruction, kitchens, counter tops, bathrooms outdoors. Responsible payroll deductions day laborers. Bidding jobs financial planning projects. Customized tile setting. Negotiated contracts bids homeowners realtors. Coordinating employees different job sites. Education High School Diploma 1995 Business Management LA Valley College San Fernando High School City State Skills accruals, Adobe suite, Adobe Photoshop, Auto-Cad, budget, content, contract negotiations, contracts, copying, CPR Certified, client, fax, faxing, financial planning, forecasting, forklift, human resources, inventory management, inventory, Invoice preparation, Kronos, Layout, LAW, legal, Director, mail sorting, managing, materials management, mathematics, Max, Microsoft Certified, Excel, Office, Microsoft Office XP, Outlook, Windows 7, 2000, Networking, payroll, People-soft, power tools, printers, procurement, Programming, Project management, quality, quick, reading, reporting, safety, supply inventory, tops",CONSTRUCTION
"SOFTWARE ENGINEERING MANAGER Summary Experienced software engineer, hands-on engineering manager 20+ years product development experience broadcast media, 10+ years experience leading development teams (20+ engineers), hiring (10+ offers, 40+ interviews), HR personnel procedures, performance reviews, project transitions. Professional Experience September 2009 Current Company Name City State Software Engineering Manager Visual C++, Windows, STL, OOP, MFC, threads, file maps, ATL, IPC, FTP, TCP, HTTP, XML, JSON, services, web services, REST API, SOA, media formats standards, codec SDK integration, MPEG-DASH, API design documentation. BCD spinoff Imagine 2013) Nexio video servers applications facilitate collaborative workflow Nexio LAN video servers, services applications running various nodes. Media comes proprietary SAN generic storage NAS. Development team management, Nexio servers' applications, Playout business unit: Relocated IL CA, took larger role, video server applications well. Led team 6 Burbank, team 8 Naperville, team 8 (indirect report) Beijing. Introduced peer reviews, repurposed components, 3 teams collaborated one large team. Adopted Scrum since 2014 (ScrumMaster), team 3 6 Burbank; Naperville office closed 2013. Team migrated source revision control Mercurial Jenkins, 30+ products. Recipient ""Reuse Innovation Award"" IP reuse, major factor Server business unit turnaround. Released deliverables Nexio Software Suite 6.0, 7.0, 8.0, Global Proxy Suite 2.5, 3.0, 3.5 Initiated, architected executed SOA concept completion facilitate decoupled UI clients, 2 web services 10 services, selected hands-on projects include: Hercules web service web player solution based MPEG-DASH Created C++ engine process URI, handle sessions, deliver segmented MP4 atoms (H.264, AAC) Provides dynamic HTML5 player page; JavaScript source based dash JS. Supports multiple raster sizes bit rates; ""ready go"" ""just time"" sessions. Team helped providing C# web service framework, CLI bridge layer, device testing. Published functional, REST API, URI specification document. JSON services TCP stack using C++ part SOA Created API framework classes; multi-threaded server side socket classes. Created header JSON parser top open source ""rapid json"" SAX style reader. Developed new services: Content Manager, Helper, Picon, Requestor. Evolved services: Encoder, GPRX, Helios, MB, Scavenger, Transcoder. Guided GPRX, Helper, Requestor completion. Published 10 JSON protocol API documents 3rd party in-house use. Content Manager service primary-backup workflows Multi-threaded rules based engine manage media contents two domains. Architected developed new UMID based solution (gen 2) new workflow needs scalability. Scavenger, Transcoder low-res proxy management Needed solution improve legacy products, required regular hand holding, remained escalated. Proposed new approach, teamed up, successfully wrote two new 24/7 products. MediaBase DLL, desktop explorer assets (C++, MFC) Guided optimize original implementation 200K IDs meet storage scalability needs. Achieved constant UI performance milliseconds regardless user operation. Proposed introduce ""dta-handler"" architecture ftp-server Approach helped consolidate media formats one product build, scalability. Team added one converter DLL per media container format import export. November 2005 August 2009 Company Name City State Software Engineering Manager Development team management, Nexio editing applications: Led team 8 Naperville, team 8 (indirect report) Beijing. Hired, mentored built core editing team size 8, collaborated expanded team Beijing. Established development process document consistent procedures peer code review guidelines. Team established crash dump analysis procedures help troubleshoot hard repeat issues. Released deliverables Video Editing Suite 2.5 Proposed architecture teamed develop server integration modules video broadcast workflows. August 1997 October 2005 Company Name City State Principal Software Engineer Harris Corporation acquired Leitch) Architected, designed, implemented fundamental DLL components evolution video editing product, major projects include (C++, Win32, threads, GUI): Interactive playback architecture Media file reader writer components, scalable decoder encoder architectures. Video audio rendering engines Hardware integration modules, critical part business success post-production space. Interactive picon waveform drawing components 64-bit Unicode migration modules 4 million lines code. August 1994 July 1997 Company Name City State Software Engineer DPS acquired Star Media; Leitch acquired DPS 2000). Star Media, technology startup, created video editing software Velocity post-production space, developed projects include Project media management tools, Render Bank, video effects. Education Professional Training Illinois Institute Technology City State M.S Computer Science Computer Science National Institute Technology City India B.E Electronics Communication Engineering Electronics Communication Engineering Products: http://www.imaginecommunications.com/products/playout/video-servers Skills API, Approach, ATL, audio, backup, broadcast, C++, CLI, com, CA, Hardware, concept, Content, clients, documentation, dynamic HTML5, editing, XML, FTP, functional, drawing, GUI, http, IDs, Innovation, explorer, IP, JavaScript, json, LAN, MB, C#, MFC, office, Win, Windows, 2000, migration, NAS, OOP, page, Proxy, rendering, SAN, Scrum, servers, specification, team management, threads, troubleshoot, Video, Video Editing, Visual C++, workflow, writer",ENGINEERING
"ADMINISTRATIVE ASSISTANT Career Overview I would like opportunity enhance department experience, skills, knowledge. Over 1.5 years assistant medical field. Over 6 years customer service sales. Medical Billing Coding Associates Degree completed December 2012. Skill Highlights Microsoft Office (Access, Excel, Outlook, PowerPoint, Word) Quickbooks 2012 Medisoft ­ Electronic Medical Records: Practice Management Software Eyefinity ­ OfficeMate: Practice Management Software Eyefinity ­ ExamWRITER: Electronic Health Record Software Professional Experience Company Name June 2012 June 2013 Administrative Assistant City State Assist creating documents bookkeeping/accounting system. Payroll Bookkeeping. Tax preparation accountants. Answer phones professional manner take messages. Schedule Meetings. Post job openings screen candidates. Completely run office myself. Company Name February 2012 Current Independent Consultant City State Market sell high quality kitchen tools accessories in-home demonstrations, booths trade shows fundraiser programs. Create publish monthly newsletters customers consultants. Help plan, lead, execute monthly kitchen consultant meetings potential consultant workshops. Company Name May 2008 October 2009 Paraoptometric Technician City State Answered phones, greeted patients, scheduled patients, called prescriptions pharmacies, set patient referrals doctors. Gathered recorded patient history. Performed pre-examination tests using techniques, procedures equipment instructed. Assisted optometrists conducting recording patient examinations. Company Name October 2007 March 2008 Sales Service Specialist City State Accepted phone orders flower arrangements. Represented items 10 different companies. Reconciled customer issues. Accepted payments orders. Issues credit necessary. Answered customer questions. Company Name March 2007 May 2007 Shift Lead Assistant Manager City State Took ordered inventory. Operated cash register. Prepared food following customers' specifications. Reconciled income prepared made bank deposits. Trained scheduled employees began interviewing employees store closed. Assisted General Manager. Company Name March 2006 September 2007 Sales Associate City State Answered questions regarding store merchandise. Bagged packaged purchases. Maintained clean safe work environment. Faced cleaned shelves, counters, tables. Computed sales prices received cash credit payment. Described merchandise explained use, operation, care merchandise customers. Greeted customers ascertained customer wanted needed. Helped customers try fit merchandise. Inventoried stock requisitioned new stock. Maintained knowledge current sales promotions, policies regarding payment exchanges, security practices. Opened closed cash registers, performing tasks counting money, separating charge slips, coupons, vouchers, balancing cash drawers. Placed special orders called stores find desired items. Recommended, selected, helped locate obtain merchandise based customer needs. Arranged displayed merchandise promote sales. Maintained awareness ensure safety prevent theft. Company Name February 2006 March 2006 Customer Service Rep City State Answered phone calls RCA Electronics. Performed troubleshooting duties customers. Logged information computerized system. Looked cross referenced information order assist customers accurate manner. Company Name August 2004 August 2005 Secretary City State Answered phone calls professional manner. Greeted customers. Completed shop tickets. Operated office machinery. Accepted payments wrote receipts. Performed payroll bookkeeping functions. Used computer. Set website listed cars sale Internet. Completed paperwork titling/retitling (title transfers). Education Cowley County Community College Associates Applied Science Medical Billing Coding City State Medical Billing Coding Medical Office Support--College Certificate Cowley County Community College High School Diploma City State Stillwater High School City State Certifications Certified Paraoptometric (expires 11/2012) Safety Training includes: HazCom, Bloodborne Pathogens Lifting Skills accounting, Bookkeeping, cash register, cash registers, consultant, credit, Electronics, General Manager, inventory, machinery, Market, Medisoft, Meetings, Access, Excel, money, Microsoft Office, Office, Outlook, PowerPoint, Word, newsletters, Payroll, policies, quality, Quickbooks, recording, Safety, sales, tables, Tax preparation, phones, phone, Answer phones, trade shows, troubleshooting, website, workshops",CHEF
"ACCOUNTANT Summary Accomplished professional exceptional skills developed diverse demanding business settings, delivering outstanding operational financial performance. Has comprehensive knowledge accounting distribution, hospitality service operations. Proven ability establish productive relationships lead, train, focus staffs improve efficiency accomplish organizational growth productivity objectives. Has strong proficiency identifying responding opportunities improve profitability. Highlights Financial Statements *General Ledgers Analysis *SAP FICO Module Cash Management *Bank Reconciliations *Peachtree Budgeting Forecasting *QuickBooks Enterprise Solutions *Microsoft Office A/R A/P *ADP Payroll *Database Human Resources *Visual Basic *ORACLE Experience 01/2006 01/2014 Accountant Company Name － City State Management finance functions. Preparation budgets, forecasts cash flows. Maintenance financial ledgers accounting processes. Preparation Monthly P&L Balance Sheet. Implementation maintenance multiple escrow accounts minimize business risk. Research resolve discrepancies, consultant billings interfacing staff members, vendors, consultants clients. Build maintain financial models various strategic analyses. Timely production statutory internal financial reports. Cash management treasury duties. Ensuring appropriate systems internal controls implemented maintained well overseeing payroll process. 01/2005 01/2006 Financial Analyst Company Name － City State Preparation annual budget, quarterly forecasts, monthly variance reporting, monthly variance analysis, various projects ad hoc reporting analysis. Responsible specific general financial activities functions including assistance areas profitability analysis, operating expense trends, business plan development, budgeting, cost accounting, project accounting areas relating financial managerial accounting analysis. Maintenance contractual documentation correspondence corporate contracts proposal files. Reviewing expenses revenues vs. budget reforecast analyzing fluctuations. Involvement direct support operating department management providing accurate timely reports analysis influencing business decisions achievement strategic goals. Managing databases processes support financial requests. 01/2004 01/2005 Accounting Specialist Company Name － City State Execution payment Accounts Payable invoices verifying transaction information, scheduling preparing disbursements, obtaining authorization payment. Management revenue Sales Orders received; calculation charges refunds; Identification delinquent accounts insufficient payments. Management A/R A/P aging compliance company standards. Preparation monthly financial reports collecting, analyzing, summarizing account information. Maintenance accounts reconciliation transactions. Resolving account discrepancies investigating documentation, issuing stop payments adjustments. Maintenance financial security following internal accounting controls. 01/2002 01/2004 Title Specialist Company Name － City State Reviews titles mortgages documentation timely thorough manner. Verifies pertinent information title search accompanying documentation. Resolves problems relating missing, incomplete, inaccurate contradictory information contained title accompanying documentation. Reviews completes title update requests. Communicates regular basis clients, responding inquiries. Manage comprehensive title examination team including practices, guidelines processes accordance federal/state laws title insurance underwriting guidelines. Manage team examiners review title searches determine necessary conditions/requirements order issue/provide marketable/clear title insurance. Monitoring turnaround time service levels manage projects. Establish goals improve quality team. 01/2000 01/2002 General Manager Company Name － City State Management 124-room property primary responsibility overall hotel operation. Responsible managing 25 employees including hiring, coaching new employees, evaluating employees' performance assisting employee's goals. Prepare review company payroll, account receivable account payable. Responsible setting-up new direct bill application. In-charge getting prompt payment clients time reviewing night audit reports. Analyze determine company's revenue using yields management system, star report area's trend. Review balance daily report prepare bank deposit. Bank reconciliation, credit card charge back. Analyze determine business requirements area cost control, purchasing reporting requirements. Maximize revenue minimize cost. Work well upper management determine company's key requirements goal. Provide recommendation business development problem solving. Assist house sales, networking, property tour maximize occupancy. Maintain existing business developing customer relation, providing excellent service customer appreciation. Work well clients new business. Education 02/2004 Master Business Administration Accountancy National University － City State Accountancy 12/1999 Bachelor Science Hotel Management University Nevada Las － City State Hotel Management 05/1997 Associate Science Business Administration Parkland College － City State Business Administration Skills accounting, Accounts Payable, ADP Payroll, ad, A/P, audit reports, balance, Balance Sheet, Bank Reconciliations, Bank reconciliation, billings, Budgeting, budgets, budget, business development, business plan development, Cash Management, coaching, consultant, contracts, cost accounting, cost control, credit, clients, databases, Database, documentation, finance, financial, financial reports, Financial Statements, Forecasting, hiring, Human Resources, insurance, Managing, managerial accounting, Microsoft Office, Enterprise, networking, ORACLE, payroll, Peachtree, problem solving, processes, proposal, purchasing, quality, QuickBooks, reporting, Research, Sales, SAP, scheduling, strategic, treasury, trend, underwriting, monthly variance analysis, Visual Basic",ACCOUNTANT
"CONSULTANT Summary Transitioning Military Professional eager apply acquired skills serve Aflac healthcare industry. Creates business partnerships builds trust managers employees create positive work environment networking. Driven professional effectively builds loyalty, long-term relationships promoting company's brand. Experience 03/2016 Current Consultant Company Name － City State Tracked key dates deadlines maintained specific personnel lists. Screened 104 applicants based qualifications background. Developed facilitated job recruitment sessions. Tracked 28 candidates pushed feedback disqualifications, time-to-fill man-power variables. Coordinated meetings, developed meeting content presented information potential candidates resulting acquisition 11 contracts. 03/2016 Current First Line Supervisor Company Name － City State Completed maintained accurate organized records, documents reports 19 diving customers. Supported development diving operations staff meet competency performance expectations. Conducted weekly training activities effective communication leadership. Provided coaching, mentoring, consultation staff enhance staff development 23 personnel. 04/2012 03/2016 Field Operations Manager Company Name － City State Trained promoted continued education 20 members. Offered technical assistance support operations training. Conducted routine quality audits ensure records policies adhered specifications initiated corrective actions. Performed regular job site observations provide direction diving personnel. Education Training 2018 Bachelor Science Health Sciences Southern New Hampshire University － City State Health Sciences Skills Business correspondence, coaching, consultation, content, contracts, Customer service, direction, Employee training, Team building, leadership, meetings, mentoring, Natural, personnel, policies, quality, Quality assurance, recruitment, staff development, technical assistance",CONSULTANT
"REGIONAL ENGINEERING MANAGER Engineering Director Innovative, solution-driven engineering director 25 years' experience delivering high-profile ITS/SCADA projects Transportation Water/Waste Water industries. Expertise includes; technical solution architecting cost estimating, mission critical ITS/SCADA system design delivery, disaster recovery planning, technical program management, cross-team leadership. ​ ​ Execution results oriented individual passion solving business problems innovative, cutting edge technology solutions enable clients achieve exceed desired business outcomes. Accomplishments Technical manager 90%+ success rate delivering projects time budget. Proposed innovative solution would allow client consolidate mutliple operations centers provide seamless migration without service interruption, resulted company designation ‘highly preferred supplier'. Maximized efficiency ability scale industrializing sales engineering delivery methodology deliverables. Originated spear-headed product innovation ideas, enabling company differentiate ITS/SCADA market. Expertise Architecting best practice technical solutions Technical program management QA/QM Client management Vendor management Testing commissioning planning execution Team leadership c ross-team collaboration Engineering cost estimating Engineering resource management forecasting Process improvement ​​ Professional Experience Regional Engineering Manager 01/2014 Current Company Name City State Currently directing ITS solution deliveries Texas, Australia, New Zealand, Chile. ​ Lead systems solution architect responsible technical proposal write-ups, presentations, engineering cost estimates, resulted winning bids projects ranging $1M $25M Western NA, SA, Oceania regions. ​ Improved engineering resource coordination project managers engineering department, resulting proactive resource planning increased visibility. ​ ​ Implemented targeted, JIT training sessions, drastically improved work efficiency minimizing technical learning curve new staff deployed Projects. ​​ ​ Recent Projects: Santiago Chile ITS Value: $1M Currently directing in-house development advanced traffic incident detection algorithm, tie-in GIS map based incident response system give client early warning indication traffic incidents congestion spikes. ​ CityLink OMCS Upgrade Value: $4.5M Directed ITS/SCADA system upgrade mission critical tunnel/toll-road Melbourne, Australia. Designed interactive, smart Motorway GIS map serve primary roadway monitoring traffic incident response GUI. ​ LBJ/NTE Managed Lanes Project Value: $25M Technical manager ITS system delivery monitor control 40 miles managed lanes greenfield civil works Project Dallas/Fort Worth area. The project deployed first dynamic tolling roadway state Texas. The state-of-the-art central command control center interfaces several field device sub-systems (electronic information toll rate signage, traffic detectors, cctv cameras, weather gas monitoring systems), Drive-On-Dallas website, TxDOT's LoneStar DalTrans systems. ​ Engineering Supervisor 01/2011 12/2013 Company Name City State Improved engineering department productivity re-organizing engineering staff activity reporting methods project resource planning. ​ Beat ‘preferred supplier' major civil project bid, proposing efficient, single integrated technology platform reduced overall cost deployment timeline. Effective engineering team leadership QA/QC oversight resulted delivery several high profile, challenging ITS/SCADA projects time budget. ​ Responsible engineering estimates technical write-ups bid proposals, provided product demos prospective clients sales presentations. ​ Major Projects: Caltrans Devil's Slide Tunnel Value: $7M Delivered greenfield PLC/SCADA/ITS system monitoring/control mile long tunnel north Half Moon Bay, CA. Developed incident response CONOPS, followed design deployment life-safety, emergency incident response management GUI. This IRM GUI allows tunnel Operators quickly react whole range emergency scenarios require evacuation tunnel immediate deployment emergency first responders. Eastern Distributor Tunnel Value: $3.5M. Managed upgrade life-safety ITS/SCADA system major tunnel servicing downtown Sydney. Commissioning included hot-cutover existing tunnel/traffic control systems, achieved minimal downtime. ​ Senior Engineer 07/2003 12/2010 Company Name City State Systems Engineer II 07/1999 06/2003 Company Name City State Control Systems Engineer I II 07/1992 06/1999 Company Name City State Associate Systems Engineer 06/1991 06/1992 Company Name City State ​ Education Bachelor Science Electrical Computer Engineering 1990 University California Santa Barbara City State ​Various Project Management/Leadership Courses",ENGINEERING
"SOCIAL MEDIA CONTENT CREATOR Summary Communications expert specializes social media marketing. Extensive background Customer Service,public relation, social media internships.O utstanding team player, creative thinker, hardworking, self-motivated, driven succeed excellent problem-solving skills. Highlights Final Cut Pro adept social media Media relations training Exceptional writing skills Deadline-driven Media relations training Microsoft Office Suite Accomplishments Developed implemented innovative internal communications strategy improve employee engagement strategic messaging numerous social media accounts As well orchestrated fashion show vendor booth girls conference increased 50% sale profit Experience Social Media Content Creator 04/2016 － Current Company Name City State Key contributor on-line fashion brand provide creativity relevant content developing media campaigns promote product reach high level client base. Liaison social media representatives solicit support promoting merchandise ensuring brand recognition. Public Relations representative responsible putting community outreach event targeted young women well Assists coordination promotion special events. Junior Publicist 10/2015 － 01/2016 Company Name City State Primary assistant preparing press kits media release designed maintained current media publicity clients (Facebook, Twitter, Instagram, Tumblr, Pinterest). Develops pitches different clients well brainstorm different campaign ideas. Public Relation member 01/2015 － 05/2015 Company Name City State Assisted broaden company new clients, assembled social media calendar, manage social media accounts creating exciting content. Track market trends make sure company maintained competitive advantage. Found innovative ideas attract new clients Initiated several marketing strategies techniques increased revenue. Intern/Student Worker 03/2012 － 05/2015 Company Name Provided program assistance connect listeners promote contests. Represented station positive, lively manner. Increased membership delivery well-executed membership campaign. Education BA Prairie View A&M University Mass Communication City State Mass Communication Skills competitive, content, creativity, client, clients, customer service, Data Entry, delivery, special events, fashion, features, marketing plans, marketing strategies, market trends, marketing, Microsoft Office, Windows, press kits, promotion, Public Relations, publicity, visual merchandising",DIGITAL-MEDIA
"ASSISTANT VICE PRESIDENT Highlights MS Office Suite, Markit, Cass II Brokerage System, HP Quality Center, Impact, Pegasystems, Bloomberg, Reuters, Dodd-Frank, FATCA, EMIR, ISDA, CHIPS, SWIFT Experience Assistant Vice President February 2013 Current Company Name － City State Oversaw domestic migration Post Trade Confirmation function, included training management team 11 drafting structured rates credit products accordance ISDA Standards adherence Dodd Frank, CFTC, EMIR Liaise Legal, Credit, Sales/Trading teams negation execution MCAs high volume complex clients; Create review documentation templates newly created bespoke products resolving client language disputes/discrepancies Manages various DFX project initiatives intended implement strategic solutions standardize client operations, increase efficiency, mitigate operational risk, satisfy regulatory requirements Represents Barclays International Swaps Derivatives Association industry working groups discuss industry trends changes Corporate Banking Global Payments Risk Control Project Management Managed large global in-sourcing project resulted multi-million-dollar cost savings firm; project includes facilitating UAT Regression Testing, New-Hire training, Post Migration Analysis Reporting. Screened Investigated financial transactions messages potential violations OFAC Sanctions AML Regulations Assisted rejection/blocking financial transactions deemed violation regulatory and/or internal policy Created Daily MIS Reporting Senior Management actively participated Weekly Management Governance Meetings. Middle Office Analyst May 2006 February 2013 Company Name － City State Provided Portfolio Management Support JPMorgan Credit Executives within Corporate Financial Institution Group portfolio Performed analysis client financial statements fund prospectus; prepared reports around net asset values, fund performance, large variance metrics related IB client risk profile. Assisted Client Annual Review Process ensured process completed accordance JPM Internal Risk Policies Monitored client trading activities outstanding exposure profile; created/resized credit lines necessary, reported subsequent trading violations Credit Compliance Officers review Participated planning, implementation testing system enhancements Credit Infrastructure applications Executed Credit Rapid Exposure Drill (RED) financially distressed clients reduced/mitigated credit risk JPMorgan Investment Banking Derivatives Senior Analyst Supervised team 5 individuals acts first level escalation settlement client service related issues Confirmed Processed pre-settlement exceptions approximately 7500 cash flows annual basis derivative products Provided operational support analysis large derivative processing exercise enabling PPB trading desks Risk Weighted Average decrease $1billion Executed risk analysis cash flow breaks prioritization aged outstanding items production subsequent MIS ensure firm compliance SOX Act Investigated settlement breaks assisted swaps rates accounting team reconciliation JPMorgan derivative accounts Resolved external client inquiries provides exceptional service adherence strict internal SLAs industry standards. Project Analyst Company Name Developed Business Process Models Operating Models future integrated state JPMorgan's US Securities Platform Coordinated dynamic UAT testing plan manages execution thousands UAT test scripts various core operations groups effectively tracking project benchmarks, milestones, critical issues Performed gap analysis heritage JPM heritage Bear Stearns procedures eliminate potential gaps operational procedure reducing risk negative client impact post conversion Managed ""Air Traffic Control"" function various conversion integration efforts within JPMC Fixed Income Listed Options business Created forecast models project plans various Fixed Income Listed Options departmental initiative. Education Licensed Pennsylvania Real Estate Agent Honors Certificate April 2013 Temple University Real Estate Institute May 2007 University Maryland － City B.S Finance Robert H. Smith School Business Finance Interests Greater Life Christian Center, Treasurer /Trustee January 2012 Present *Co-Captain JPMorgan Recruiting Team University Maryland College Park August 2007 February 2012 *Manage End End recruiting hiring process Univ. MD full time analyst interns *Philadelphia Youth Network (PYN), Mentor Seminar Facilitator (Young Friends PYN) June 2005 November 2007 Additional Information HONORS: National Society Collegiate Scholars, Deans List, Primannum Honor Society LEADERSHIP EXPERIENCE Greater Life Christian Center, Treasurer /Trustee January 2012 Present Co-Captain JPMorgan Recruiting Team University Maryland College Park August 2007 February 2012 Manage End End recruiting hiring process Univ. MD full time analyst interns Philadelphia Youth Network (PYN), Mentor Seminar Facilitator (Young Friends PYN) June 2005 November 2007 Skills accounting, Analyst, Banking, Bloomberg, Business Process, cash flow, conversion, Credit, credit risk, Client, clients, Derivatives, documentation, drafting, Senior Management, Financial, financial statements, Fixed Income, HP, Investment Banking, ISDA, Legal, Meetings, MS Office Suite, Migration, MIS, Policies, Project Management, project plans, Quality, Real Estate, Reporting, Reuters, risk analysis, Sales, Securities, scripts, strategic, structured, Swaps, SWIFT",BANKING
"HR COORDINATOR Professional Summary Highly efficient Hr Coordinator well established administrative environments fast-paced challenging. Core Qualifications Exceptional interpersonal skills Innovative Microsoft Office Suite expert Human resources audits Maintains confidentiality Personnel records maintenance New hire orientation Applicant Tracking System EEO Reporting HRMS People-oriented Organized Exceptional communicator Recruiting Experience HR Coordinator 09/2012 Current Company Name City State ?Responsible initiating, tracking follow background checks drug tests. First day on-board new employee first day documents, I-9 tour building. Conducts exit interviews relays info back management. Routes positions approval posts requisitions company careers page outside job boards. Recruits warehouse, driver entry level mid level positions using Kenexa BrassRing sourcing resumes online jobsites/databases. Run applicant flow logs applicant tracking system, putting data AA-EEO spreadsheet. Attends college career fairs recruit potential interns fill positions necessary. Initiates leads Best Practices initiatives. Administrator employee performance review program tool (Access database). Responsible reviewing manager's submissions employee performance reviews ensure proper content giving feedback manager. Maintains associate personnel files filing retention. Vouches department bills payment. Other administrative duties assigned. HR Coordinator 06/2012 09/2012 Company Name City State Assignment Edward Don Company, temp hire. HR Coordinator 08/2008 09/2011 Company Name City State ?Scheduled background checks drug screens candidates. Compiled processed expense reports candidates. Communicated Hiring Manager new hire's first day. Administered new hire associate experience scheduling first day's HR session. These sessions included reviewing company policies, completing I-9 E-verify, dispensed WOTC survey, explain direct deposit, encouraged self-identification (EEO) demonstrated company portal. Designed prepared printed HR materials new hires. Point person SOX compliance HR Department. SAP Administration: ran requested reports, created requested reports entered employee information. Planned managed internal corporate events. Events included: Take Your Child Work Day, Wellness Fairs, fund raisers, blood drives, lunch learns employee service recognition breakfasts. Edited updated HR Department's page portal using SharePoint software. Trained CPR first aid. Responded injured associates dispensed employee injury statement injured associate. Receptionist 02/2003 03/2008 Company Name City State Internship program Recruiter Lead college students. Collaborated company President decide criteria would deem student eligibility intern program. Posted employment positions company website. Sourced screened qualified candidates. Passed qualified candidates Hiring Managers. Tracked candidates Excel program. In charge company State Federal poster requirements multiple locations including state locations. The go-to person general company knowledge administrative support. Managed six line phone system incoming calls. Updated company phone employee directory portal. Education 2008 DePaul University City State BA Human Resources Professional Affiliations Membership: Society Human Resources (SHRM) Membership established 2007 Technical Skills Qualifications Microsoft Sharepoint, SAP, Sharepoint, Excel, Groupwise, Incoming Calls, Ms Office, Ms Outlook, Outlook, Phone System, Receptionist, Recruiter, Sterling Inforsystems, Orange Tree Employment Services, Kenexa IBM Products, Ultipro, New Hires, Sarbanes-Oxley (SOX), Scheduling, Access, Applicant Tracking System, Best Practices, Database, Databases, Employee Performance, Entry Level, Filing, Leads, Performance Review",HR
"CASE MANAGER Professional Summary Detail-oriented professional focused developing comprehensive youth family-related programs services. Comprehensive background includes providing case management services adults youth involved juvenile justice system. Skill Highlights Case Management Family children's programs knowledge Crisis prevention intervention Child abuse criminal history clearance Discharge planning Parent-child conflict specialist Suicidal ideation identification Alternative Discipline Techniques Mental health systems Exceptional interpersonal skills Computer-savvy Exemplary people management skills Exceptional communication skills Analytical thinker Compassionate active listener First Aid certified Clean driving record Experience Determined client eligibility benefit programs services. Referred clients partner agencies additional services. Managed clinical administrative aspects agency's mental health services. Education Training Bachelors Arts Psychology 2011 West Virginia State University City State Child Development Psychology coursework Communications Public Relations coursework Cultural Diversity Ethnic Studies coursework Experience Company Name Case Manager 12/2013 Current Provides case management services including intake, assessment, crisis intervention, advocacy, referral, monitoring families. Gathers social history assess family strengths, weaknesses, assess existing problems. Conducts home visits office base services, accompanies consumers needed. Coordinates care outreach workers, health educators, nutritionists service providers prevent service duplication ensure consumer receives high quality care. Identifies procures group services appropriate consumer maximize consumer's ability live outside institution. Plan assist obtaining services third-party service providers. Develops plan care consumer include services advocacy/case management, independent living skills, training, peer support, physical therapy, cognitive therapy, etc. Monitors delivery services coordination consumer third party service providers. Assists consumers related matters including consumers' eligibility benefits Medicaid, Medicare, Social Security, private insurance. Maintains date case records status case activity, including progress notes contacts. Proficient establishing work relationships client Demonstrates competence verbal written communication skills Ability handle crisis situations minimal supervision. Company Name Case Manager 10/2011 12/2013 Providing linkage advocacy children adolescents families Assists families developing skills supports necessary enhance quality life, increase adaptive functioning, improve self-sufficiency community Provide services include advocacy, referrals, evaluations, treatment planning Performs going evaluations family's strengths needs ensure timely effective services Provide supportive counseling improve day day coping problem solving skills Provide services home setting, school setting, community setting Profile prospects clients identify additional financial needs refer appropriate financial partners. Deliver superior quality service person phone client needs met consistent, positive basis. Train new employees Completes mental health assessments adult adolescence populations ensure proper treatment services Support team service process participating team service efforts service meetings. Company Name City State Senior Teller/Relationship Banker 05/2006 10/2011 Responsible variety duties aimed providing client services receiving, paying out, keeping accurate record monies involved paying receiving transactions. Performing complex transactions as: coupon collection, issuing official checks, large commercial deposits, close transactions, cash advances Client Service team environment Cash handling experiencing involving large sums money Automated Teller Machines, well balancing reconciling ATM Daily reconcilements cash drawers Proactively initiate, develop, manage long-term, profitable relationships. Manage existing client relationships identify future needs consultatively address them. Profile prospects clients identify additional financial needs refer appropriate financial partners. Deliver superior quality service person phone client needs met consistent, positive basis. Serve primary contact new account openings cross sale products services clients prospects. Support team sales process acting upon referring identified client needs lines business, including limited to, retail loan, mortgage, investments, private banking, insurance, small business, merchant services, areas. Participate team sales efforts team call nights, sales meetings, debrief. Employ BB&T supported sales techniques processes whenever possible better serve client branch team. Serve contact client problem resolution perform maintenance current clients dictated needs office. Serve contact responding client non-client service inquiries dictated needs office. Support team service process participating team service efforts service meetings. Skills ATM, banking, benefits, Cash handling, counseling, Client, clients, delivery, financial, insurance, investments, notes, meetings, mental health, money, office, Monitors, problem resolution, problem solving skills, processes, progress, Psychology, quality, receiving, reconciling, retail, sales, supervision, phone, written communication skills Healthcare: intravenous therapy, MEDISOFT, computerized charting, STD counseling, breastfeeding educator People skills: great bedside manner, enthusiastic people person, advanced problem-solving, great organizational skills",BANKING
"FINANCE MANAGER Executive Profile To work organization I put best efforts, proves beneficial organization, gives opportunities professional personal growth. Looking forward work long term assignments corporate environment, I get exposed different working conditions, excelling enhancing skills along benefiting organization reach greater heights. Professional Experience 01/2010 01/2014 Presently working Finance Manager Moevenpick Hotel Sukhumvit 15 Bangkok. Worked Ramada Hotel Suites Bangkok, Wyndham group 1st managed hotel Asia Finance Manager. 01/2008 Finance Manager 01/2006 01/2007 Deputy Manager 01/1980 01/2005 Company Name 4 Star Hotel), Visakhapatnam, managing activities Finance Department also handled administration. MIS Budgets: Preparing Management Information statements submitting Management. Preparing Budgets coming Years. Preparing statements required statistical information Board Directors Meeting. Monitoring expenses budget, submit management variance report Budget. Monitoring inventories, purchases. Obtaining competitive market price periodical basis. Liaison Sales Marketing department Average daily rate various market segments. Preparing Month end report financial reports monthly Management meeting. Monitoring property insurance relevant insurance matter. Submitting periodical statements Financial Institutions. Looking total financial matters Organization. Cash Flow control Controlling Food cost Beverage cost. Minimizing expenditure maximizing profit without affecting quality service. ACCOUNTING Maintaining Cash, Bank Books, General Ledger, Journal, Sundry Creditors Ledger, Sundry Debtors Ledger, Stores Purchase Journal, Cash Transactions, Subsidiary Ledgers, Preparing Trial Balance, Profit Loss Account. Preparing Balance Sheet providing outstanding Liabilities, prepaid Expenses, etc., Preparing Interest Schedules AUDIT: Updating Books accounts preparation Statements conduct Internal Audit Statutory Audits, Audit Finalization, Preparation Schedules, Bank reconciliation Statement, preparation Depreciation Statement, Assets Register, Preparation Foreign Exchange Statements submission Bank. Liaising Auditors. TAXES: VAT, Withholding Tax: Input Output VAT making payment Revenue department. Payroll Tax: Making recovery salaries arranging payment. Income Tax: Preparing computation Statement making tax payments accordingly. PERSONNEL: Social Security: Making recovery employee's salary, arranging Social Security payment. Associates Medical insurance. COMPUTERS: Presently working computerized accounting system. Computer training DATA PRO COMPUTERS (MSDOS, LOTUS, WORDSTAR, UNIX, DBASE, Having knowledge INFORMIX 4GL Programmes. OTHERS: Besides work routine, I also looking liaison work outside agencies, entrusted Management. Education Bachelor Commerce 1980 Andhra University Post Graduate Diploma Financial Management 2001 Annamalai University Financial Management Major Field study Accountancy Computer Educations Diploma Data Pro computers, Visakhapatnam. Accounting Package Comanche, IDS, Tally 4.5, Touch Key, Sun. MS-OFFICE Datapro Computers Visakhapatnam Personal Information Name Y.JOHN DIVAKAR Father's Name Late Y.KRUPA RAO Date Birth 09-04-1959. Nationality Indian Marital Status Married Passport Number J 1995772 Date Expiry 03-01-2021. Address Communication 87, Soi 12 Siam Mansion 12 D1. Sukhumvit,Klongtoey Bangkok 10110. Hobbies Reading Books magazines, listening Music. Strengths i. Good communication skills ii. Good leadership skills self -initiative. iii. Aptitude learning things quickly. iv. Ability work pressure Salary Expected Negotiable DECLARATION I hereby affirm information document accurate true best knowledge. Date Additional Information Personal Information Name Y.JOHN DIVAKAR Father's Name Late Y.KRUPA RAO Date Birth 09-04-1959. Nationality Indian Marital Status Married Passport Number J 1995772 Date Expiry 03-01-2021. Address Communication 87, Soi 12 Siam Mansion 12 D1. Sukhumvit,Klongtoey Bangkok 10110. Hobbies Reading Books magazines, listening Music. Strengths i. Good communication skills ii. Good leadership skills self -initiative. iii. Aptitude learning things quickly. iv. Ability work pressure Salary Expected Negotiable DECLARATION I hereby affirm information document accurate true best knowledge. Date 1st September 2015 Place Bangkok Y. JOHN DIVAKAR. Skills ACCOUNTING, Accountancy, computerized accounting, Trial Balance, Balance Sheet, Bank reconciliation, Budgets, Budget, Cash Flow, competitive, Computer training, DBASE, Finance, Financial, financial reports, Foreign Exchange, General Ledger, IDS, INFORMIX 4GL, insurance, Internal Audit, Ledger, LOTUS, managing, market, Marketing, MS-OFFICE, MIS, MSDOS, Payroll, PERSONNEL, Profit, quality, Sales, Sun, Tax, TAXES, UNIX, WORDSTAR",FINANCE
"HYDROBLASTING TECHNICIAN 1 Career Objective An enthusiastic, team oriented polished professional seeking employment company values proactive attitude solid ambition. I seeking rewarding career allowing contribute growth company increasing productivity ensuring employer's key objectives met. Summary Skills Carpentry Building Maintenance Environmental Coordination Adherence Safety Regulations Excellent Leadership skills Customer Service Oriented Efficient Time Management Effective Problem Solving Experience Company Name June 2014 Current Hydroblasting Technician 1 City State Properly operates hoses vacuum trucks; hydroblasting guns; manipulate controls robotic equipment. Prepare jobsite hydro blasting. Monitor hydroblasting operations. Perform job duties safe manner, compliance policies, procedures practices. Wear personnel protective equipment (PPE) defined state regulations. Correct deficiencies may cause accidents, injuries, lost productivity harm equipment inconsistent client's requirements. Assist hydroblasting tank cleaning various refineries. Company Name November 2012 June 2015 Construction Assistant City State Performed prep work including masking, sanding filling holes. Interior exterior painting. Built placed plywood/wall systems; installed doors windows. Constructed concrete forms, poured concrete pump bucket barrowed shoveled. Utilized jack hammers, compressors power tools daily task. Company Name June 2012 Current Building Maintenance City State Perform general building maintenance include limited building grounds, landscaping well pressure washing. Uses various hand power tools repair faucets, plumbing lighting fixtures. Respond quickly emergency situations customer concerns. Education Knowledge-First Empowerment Academy August 2016 High School Diploma General Education Certifications Basic Plus Safety July 2016 TWIC April 2012 NCCER June 2010",CONSTRUCTION
"SR. NETWORK ENGINEER Summary Bilingual Network Engineer offering in-depth understanding IT infrastructure areas, particularly IT Network Design, Implementation Optimization Wired Wireless Network. Detail-oriented self-starter demonstrated success initiating, tracking, reporting closing projects. Certifications CCT Data Center, CCNP, CCNA, MCSE, Security Network A+ Skills Routers: Cisco 17XX, 18XX, 26XX, 28XX, 37XX, 38XX, 39XX &72XX series ASR 1K 9K Series Switches: Cisco 3550, 3750, 45XX, 65XX series, Nexus 5K, 2K, 7K, 9K Load Balancer: Cisco CSS, F5 Networks WAN Optimization: Cisco WAAS, PPP Multilink Routing: OSPF, EIGRP, BGP, RIP-2, PBR, Route Filtering, Redistribution, Summarization, Static Routing. Switching: VLAN, VTP, STP, PVST+, RPVST+, Inter VLAN routing &Multi- Layer Switching, Multicast operations, Layer 3 Switches, Ether channels, Transparent Bridging LAN: Ethernet, Fast Ethernet, Gigabit Ethernet, FDDI, CDDI, Token Ring, ATM LAN Emulation WAN: Leased lines 64k 155Mb (PPP HDLC), channelized links (E1/T1/E3/T3), Fiber Optic Circuits, Frame Relay, ISDN, Load Balancing. Various Features Services: IOS Features, HSRP, GLBP, IRDP, NAT, SNMP, SYSLOG, NTP, DHCP, CDP, DNS, TFTP FTP Management. IP Telephony: IP Telephony utilizing Cisco routers, FXO/FXS/E&M/T1/ISDN/ PRI, Call manager (publisher subscriber) AAA Architecture: TACACS+, RADIUS, Cisco ACS. Security Firewalls: Cisco ASA Firewalls 55XX, IPSEC SSL VPNs, IPS/IDS, DMZ Setup, CBAC, Cisco NAC, ACL, IOS Firewall features, IOS Setup Security Features Juniper: EX 2200, EX 4200, EX 4500, MX-480, M Series, SRX210, SRX240 VPN: Remote VPN Site Site VPN, DMVPN Wireless Site assessment using AirMagnet Ekahua Adaptors.​ Installation, configuration maintenance Palo Alto Firewalls. ​ Work Experience Sr. Network Engineer Sep 2014 Jul 2017 Company Name － City State Implementation VLANs InterVLAN communication Implementation HSRP, VRRP GLBP redundant routing protocols Configuration MPLS, BGP EIGRP Installation configuration Layer 3 Switching infrastructure Installation configuration MPLS WAN routers Cisco Call Manager Unity Connection versions 7.1 8.6 administration. Cisco Call Manager Unity Connection operating system upgrades installation TACACS+ configuration administration network devices using authentication, authorization accounting Manage incidents, Change Management projects System Center Service Manager Monitor Active Directory servers Cisco network devices System Center Operations Manager Implementation management Cisco Prime Network Control System wireless network Implementation management Cisco Mobility Service Engine wireless network Sr. Network Engineer Nov 2011 Aug 2014 Company Name － City State Responsible maintaining network 5000 users. Experienced troubleshooting network issues layers 1, 2, 3. Experienced Vlan assignment, Cisco Brocade devices. 802.1x Mab configurations. Experienced troubleshooting issues Cisco Brocade switches/routers. Experienced trouble shooting Spanning Tree issues may occur hours. Responsible setup install switches routers. Includes Configuration Hardening Cisco Brocade. Responsible activating user, printer, VTC ports troubleshooting link inactivity daily basis, well issues 802.1x, MAB issues, port-channeling, link-aggregation, VTP issues, RSA Key issues. Used Knowledge base find solutions issues arose customers networks using Pro-series network program running Windows Server 2000 Windows Server 2003 R2. Communicated team members successfully keep customer downtime minimum. Experienced troubleshooting network issues layers 1, 2, 3. Experienced Vlan assignment, Cisco Brocade devices. 802.1x Mab configurations. Responsible setup install switches routers. Includes Configuration Hardening Cisco. Network Engineer Feb 2003 Aug 2009 Company Name － City State Connected switches using trunk links Ether Channel Responsible maintenance utilization VLANs, Spanning-tree, HSRP, VTP switched multilayer backbone catalyst switches Implemented redundant Load balancing technique Internet applications switches routers. Support Network Technicians require training support problem resolution including performing diagnostics, configuring network devices Used Network Monitoring tool manage, monitor troubleshoot network Configured Cisco IOS Feature Set, NAT Simple Network Management Protocol (SNMP) Network Security implementation Received inbound calls technical nature, independently resolved customer complaints, concerns inquiries regarding Internet connection Troubleshoot wide range technical support issues connectivity problems authentication, connection speed, e-mail configuration, loss synchronization Experience new employee mentoring, training coaching Education MBA IT 2011 London School Accountancy Management － City United Kingdom PGDMS Management 2010 London School Accountancy Management － City UK Associate Science Science 2001 Rizvi College Arts, Science Commerce － City State India Personal Information Authorized work US employer Place Birth: Hyderabad, India Date Birth: 1st November, 1982 Present Resident Birmingham, AL Sex: Male Status: Married Hobbies: International Travel, Driving, Cooking, Movies, Music, Dinning Out.",BPO
"FREELANCE DESIGNER Summary Multi-disciplinary designer strong marketing entrepreneurial background. Experienced leading design projects start finish, time, budget excellent quality. Seeking creative position working top interior designer. Highlights Overall business operations Graphic design Project management Client, vendor contractor relations Marketing branding Trend analysis market research Space planning Traditional fine art skills Computer drafting Design proposals presentations Product sourcing, orders invoicing Budget management Highlights Excellent time management skills Enthusiastic team player Quick learner Adept multi-tasker Energetic self starter Resourceful Conceptual thinker Customer-oriented Flexible Meticulous attention detail Traditional fine art skills Proficient Spanish Professional mature Conceptual schematic design skills Strategic thinker Deadline-driven Skills Advanced Adobe CS6, Illustrator, Photoshop Familiar AutoCAD, Studio Designer, InDesign, goals learn SketchUp Revit near future. Accomplishments Founded artisan wine brand previous wine industry experience Winner 2012 ""Rising Star"" Award NAWBO National Association Women Business Owners Spearheaded interior design, space planning, installation two successful Eco Chateau Wellness Spas Conceived brand name visual concept behind Eco Chateau, French inspired eco-friendly wellness spa Produced, secured sponsors, organized premier art show featuring 25 LA's best artists legendary Sound City Recording Studios, attended 300 people, featured Huffington Post Japan, Juxtapoz, LA Weekly. (soundandvisionartshow.com) Designed ecommerce websites marketing collateral art show wine brand Directed multiple creative projects photoshoots clients Scored 99th percent tile Johnson O Conner Research Foundation Aptitudes test memory design, ability generate new ideas, clerical speed/accuracy Presented front audiences 200+, organized tradeshow booths Germany, managed marketing budgets $50M company, managed portfolio professional athletes media VIPs Experience 04/2012 Current Company Name － City State Freelance Designer ""Oh, Marie Fox. Everything touches turns amazing. Whether putting brain work thinking original dazzling content, putting hands work creating something mind-blowingly beautiful, always gives 100%, approximately 10% people's 100%."" Nichole M, Founder Sash Bag Launched freelance design business specializing graphic design, interiors, logos, website makeovers, business name generation marketing. Hired spearhead interior design two successful Eco Chateau wellness spas (opened 2012 2014) Developed winning design proposal unique women's fitness club, competing 10 designers, including designer Equinox gym. 11/2009 Current Company Name － City State Founder Imagined launched design-driven wine brand innovative marketing concept Identified unique market opportunity positioned company fulfill unmet niche personalized gifting Successfully navigated startup stages product development: crafted business plan, analyzed competitors, researched target markets, setup LLC, obtained necessary business alcohol licenses, vetted suppliers, sourced wine, conducted qualitative research tastings, calculated pricing model profit margins, developed sales channel marketing strategies Built website, designed wrote custom content marketing collateral, social media blog Hosted 50 wine events, exported wine China. Featured two largest packaging design websites (dieline.com, lovelypackage.com), KUSI Channel 5 TV, 102.1 KPRi Radio, Formes de Luxe French luxury packaging magazine, World Packaging News, Cool Hunting project, Trendhunter, Trendera, 09/2007 10/2009 Company Name － City State Marketing Manager Sportswear Product Line Manager Planned several large scale events, delivered presentations audiences 200+, oversaw marketing budgets $50 Million dollar brand, managed portfolio professional athletes media VIPs Collaborated cross functional departments build execute long-term brand product marketing plans Designed, organized, managed several large scale consumer events, along tradeshow marketing initiatives product logistics Initiated Thor's first online demographic survey consumers sales force. Compiled, analyzed, suggested initiatives based 1,800 consumer 200 sales rep responses Constructed detailed insightful product positioning Competitive Landscape, referenced applauded General Manager, Sales Director, Creative Director, Product Designers, Product Developers Appointed key contact person PR agency media. Initiated weekly press release topics assisted media product needs. Consistently received press 14 publications Directed product launch video athlete Chad Reed featured several major motocross websites Coordinated web content fall catalog launch; streamlined content advertising sales campaign create consistent unified brand message Developed new point purchase displays, signage, goggle racks, window decals, ceiling hangings Created new sales program improved visual aesthetics functionality Analyzed sportswear sales trends feedback develop new product line strategies Styled directed athletes models photo shoot. Recognized Thor's best sportswear catalog date General Manager Sales Reps Education 2005 University Wisconsin, Madison BBA International Business Marketing, Minor Spanish",DESIGNER
"BUSINESS DEVELOPMENT REPRESENTATIVE Professional Summary Experienced administrative professional excellent client project management skills. Action-oriented strong ability communicate effectively technology, executive, business audiences. Core Qualifications Computer proficient Reports generation analysis Client Relations File/records maintenance Multi-Task Management Territory Sales Experience Purchase Order Processing Creative Problem Solving Experience Business Development Representative November 2014 Current Company Name － City State Identified prospective customers using lead generating methods obtained leads cold calls. Managed organization's South Texas West Texas region performed full sales cycle duties, therefore increasing division profits. Quoted prices services outlined brochure. Maintained friendly professional customer interactions. Consistently met exceeded divisional expectations productivity accuracy levels. Led sales calls team members establish sales customer retention goals. Generated new accounts implementing effective networking strategies. Assisted budget forecasting, goal setting performance reporting accounts. Identified strategic partnerships gathered market information gain competitive advantage. Delivered weekly performance updates monthly business reviews. Optimized current revenue streams networking additional business prospects established clients. Identified, coordinated participated client relationship-building activities meetings. Answered customer questions regarding products, prices availability. Researched economic processing factors determine best process sales strategies. Administrative Clerk September 2012 November 2014 Company Name － City State Seven years office experience. Ensured team member responsibilities defined understood. Established maintained effective communication system. Planned travel arrangements executives staff. Managed receptionist area, including greeting visitors responding telephone in-person requests information. Posted open positions company social media websites. Processed new hire paperwork maintaining employee confidentiality. Organized files, developed spreadsheets, faxed reports scanned documents. Created processed purchase orders day day purchases. Processed weekly payroll 30-50 employees ensure everyone received correct hourly paycheck. Reconciled credit card expenses 10-15 employees. Monitored equipment rentals ensure proper invoicing practices. Registrar October 2009 September 2012 Company Name － City State Maintained detailed administrative procedural processes improve accuracy efficiency. Organized maintained file system, files correspondence records. Coordinated educational department functions team six. Coordinated meetings education staff served main liaison registration process throughout graduation. Updated student records information daily basis. Created databases spreadsheets improve student registration processes reporting accuracy. Provided support Executive Director, Admissions Department, Education staff managing operation work flow. Standardized department filing system increase efficiency. Improved communication efficiency primary liaison departments, students employers. Directly supported Executive Director managing operation work flow. Communicated students via phone, email person update educational status. Helped coordinate admission processes prepared student records agreement packets regular audits. Handled processed confidential student information. Admitting Specialist-ER Registration March 2008 October 2009 Company Name － City State Maintained state readiness alertness incoming patients. Collected pertinent information patient, family friends, medical records prescriptions. Verified information computer system up-to-date accurate. Recorded filed patient data medical records. Eliminated duplicated records sending necessary information medical records department. Demonstrated analytical problem-solving ability addressing barriers receiving validating accurate health care information. Carefully reviewed medical records accuracy completion required insurance companies. Demonstrated knowledge HIPAA Privacy Security Regulations appropriately handling patient information. Acquired insurance authorizations procedures tests ordered attending physician needed. Confirmed patient information, collected copays verified insurance. Maintained updated knowledge emergent protocols, response requirements quality assurance procedures. Completed registration quickly cordially new patients. Interacted patients, families, hospital staff general public compassionate, professional manner. Education High School Diploma 2006 Taft High School － City State Some coursework completed Del Mar College － City State Accomplishments Employee Year 2010 South Texas Vocational Technical Institute Promoted Registrar 1 year employment STVT. Promoted Business Development Representative 18 months employment GIS. Successfully planned executed meetings, lunches special events groups 30+ employees. Received merit raises strong attention detail, exemplary customer service team-player attitude. Skills Microsoft Software: Word, Excel, Outlook, PowerPoint People skills: great customer service, enthusiastic people person, advanced problem-solving, great organizational skills Language: Intermediate level Spanish speaker",BUSINESS-DEVELOPMENT
"STAFF ACCOUNTANT Executive Summary Motivated, enthusiastic cheerful seeking position involves community, assisting city residence positively interacting people. Experienced leader Supervisor. Analytical detail-oriented financial manager 26 years expertise government accounting financial management. Hardworking, detail oriented, honest, effective outgoing. Authorized work US employer Core Qualifications Supervision training Sound judgment Budget Allocation Calm pressure Team Player Training Development Administrative Skills Budget Analsis Budget Development Budget Forcasts Professional Experience 01/2015 01/2016 Staff Accountant Company Name － City State Maintain accurate timely accounting records entities includes implementation accounting policies procedures. Plan, develop implement procedures efficient, accurate, informative timely financial reporting provide management tools effectively direct organization. Reconcile review accounts, balance sheets invoices. Ensure invoices auditable supported request, approval, invoice receipt material request. Determine estimated costs expense account code required 6 month budget cycle. Receive review make proper payments incoming invoices. 01/2012 01/2015 Federal Accountant Company Name Responsible recording depositing federal payments. Responsible certifying outgoing payments. Responsible posting To By Other (TBO's) transactions balance U.S. Treasury. Tasked ensuring end-of-month financial reports balance government financial systems. Responsible compiling daily balancing reports daily reconciliation funds. 01/2003 01/2011 Resource Officer Company Name Responsible recording, reporting reconciling $200,000,000.00 expenditures within U.S. Marine Corps Accounting system. Retired USMC 24 years service. Ensured completion levels accounting cycle include commitments, obligations, expenses liquidations MFP-11 MFP 2 appropriations. Ensured validity accuracy financial records maintaining continuous oversight accounting transactions policy required regulation. Supported commands financial plan ensuring proper executing recording accounting transactions clearly defined categories. Formulated supervised execution policies procedures pertaining accounting Marine Corps operating forces supporting establishments. Identified initiated corrective accounting action SABRS, HQMC USSOCOM necessary. Established accounting training program ensuring proper accounting training fund managers properly utilize accounting supply systems MARSOC better support operators requirements. Coordinated conducted fiscal assist visits MARSOC fund holders. Provided accounting structure authorizations Defense Travel System (DTS). Liaison USMC USSOCOM accounting systems issues. Supervised staff 30 include civilian military personnel. Briefed Commanders, senior military officials financial analysts financial regulatory matters. Inspected accounting systems efficiency, effectiveness, use accepted accounting procedures policy record transactions. Formulated supervised execution policies procedures pertaining accounting appropriated funds supporting U.S. Marine Corps Forces, Special Operations Command (MARSOC), Marine Corps operating forces supporting establishments. 01/1987 01/2003 Financial Management Resource Analyst Company Name Complied federal, state, Department Defense (DOD) policies, procedures, regulations. Compiled statistical, financial, accounting auditing reports tables pertaining expenditures, accounts. payable receivable. Coded documents according company procedures. Reconciled noted reported discrepancies found records. Education 2008 Bachelor Science Management Park University － City State Management Personal Information Service Country: United States Branch: USMC Rank: Chief Warrant Officer 3 Interests September 1987 December 2011 Accounting Officer MARSOC-Camp Lejuene Skills accounting, accounting systems, Accounting system, accounts payable receivable, auditing, balance, balance sheets, budget, DTS, financial, financial reports, financial reporting, funds, government, personnel, policies, reconciling, recording, reporting, tables, Treasury Additional Information MILITARY SERVICE Service Country: United States Branch: USMC Rank: Chief Warrant Officer 3 September 1987 December 2011 Accounting Officer MARSOC-Camp Lejuene Commendations: 4th award AWARDS Navy Marine Corps Commendation Medal Marine Corps Good Conduct Medal Joint Service Medal Navy Marine Corps Achievement Medal Sea Service deployement Medal Joint Service Achievement medal National Defense Service Medal Global War Terror Medal Selected Marine Corps Reserve Medal Meritorious Service Medal ADDITIONAL INFORMATION Actively seeking employment",ACCOUNTANT
"STAFF ACCOUNTANT Summary Professional accountant outstanding work ethic integrity seeking make valuable contribution utilizing strong analytical, organizational, communication, computer skills. Summa Cum Laude graduate BBA Accounting *Eight years accounting experience *Three years public accounting experience governmental auditing *Five years private industry accounting tax experience *Experience utilizing Microsoft Office, Microsoft Dynamics AX, CaseWare, Ohio Auditor State GAAP Reporting System, OneSource, SBT, SysPro, Crystal Reports *Ohio Notary Public (Commission expires February 15, 2021) Skills Analytical reasoning Compliance testing knowledge Effective time management Public private accounting Strong organizational skills General ledger accounting Superior research skills Flexible team player Experience Staff Accountant January 2016 Current Company Name － City State Responsible managing collections customers evaluating payment plans, payment history and, need be, contacting company's collections department receive payment. Overseeing customer accounts maintaining working relationships company clients essential tasks accounts receivable clerk. generate weekly financial reports track accounts receivable. This includes totaling revenue unpaid receivables constantly keeping financial records date. assist month-end closing. generate send invoices. review AR aging ensure compliance. investigate resolve customer queries. Communicate clients billing discrepancies questions. Initiate collections past-due accounts. Assist sales use tax audits correspondence. Senior Accountant January 2016 January 2016 Company Name － City State Responsible preparation financial statements accordance either generally accepted accounting principles (GAAP) cash basis governmental entities. Prepared asset, liability, capital account entries compiling analyzing account information. Reconciled financial discrepancies collecting evaluating account information. Maintained accounting controls preparing recommending policies procedures. Developed familiarity working papers, report formats, accounting systems client. Preserved good working relationships clients. Assisted audits needed. Tax Analyst January 2012 January 2015 Company Name － City State Responsible preparing sales use tax returns well tax-related filings including, limited to, business licenses, annual reports, business registrations. Analysis, formatting, reporting sales tax multiple states main company subsidiaries. Research various technical tax issues. Assist sales use tax audits correspondence. Personal property taxes annual returns multiple states. Analysis preparation local income tax returns utilizing OneSource tax software. Registration dissolution entities Secretaries State income sales tax purposes. Manage complete projects needed. Staff Accountant II January 2009 January 2011 Company Name － City State Responsible analysis financial information preparation financial reports determine maintain records assets, liabilities, profits losses, tax liabilities, financial activities. Responsible monthly year-end closing. Preparation financial statements. Management fixed assets. Analysis reporting sales tax multiple states main company subsidiaries. Conduct weekly cash projections main company subsidiaries. Assist accounts payable needed. Manage complete projects needed. Staff Auditor II January 2006 January 2009 Company Name － City State Responsible assisting manager level auditor performing audits public offices (e.g., school districts, villages, municipalities) gathering information documentation necessary execution audit procedures. Performed substantive tests specific accounts records. Prepared documentation internal accounting administrative control systems. Performed tests controls tests compliance laws regulations applicable client. Prepared necessary working papers schedules. Developed familiarity audit methodology, audit process, audit programs, working papers, report formats, accounting systems client. Maintained good working relationships clients. Provided training guidance new staff auditors. Education Training Bachelor Business Administration Accounting Kent State University － City State Accounting Graduated Summa Cum Laude 3.84 Yearly continuing professional education courses Activities Honors Ohio Society CPAs *Beta Alpha Psi *Golden Key International Honour Society *Beta Gamma Sigma Skills accounting, accounting systems, accounts payable, accounts receivable, administrative, AR, billing, closing, client, clients, documentation, financial, financial reports, preparation financial reports, Preparation financial statements, fixed assets, managing, month-end closing, policies, maintain records, reporting, Research, sales, tax, taxes, tax returns, annual reports, year-end",ACCOUNTANT
"CHEF ASSISTANT Core Qualifications MS Word (advance), MS Excel (intermediate), PowerPoint (intermediate), Mac OS Education Training May 2017 Bachelor Science Hospitality Tourism Management Uni versity Massachusetts － City State Hospitality Tourism Management 3.99 4.0 Dean's List: All Semesters Work Experience 09/2016 Current Chef Assistant Company Name － City State Ensure cleanliness kitchen work stations operate dish washing machinery. Assist chef preparation plating meals lunch dinner services 75 guests. Arrange banquet area according expected guest flow type event. Welcome customers monitor flow front back-of-the-house operations. Manage team 10-15 students delegate preparation tasks ensure smooth lunch/dinner service Cape Cod B aseball League Bourne, MA. Public Relations Intern: Bourne Braves May- September (14' 15'). Managed social media presence Twitter, Instagram Facebook Bourne Braves Created ""Player Spotlights"". Administered primary source team funding- overseeing donation collections raffle programs. Coordinated volunteers CCBL All-Star Game maximize merchandise sales food beverage output approximately 10,000 attendees. 05/2016 01/2017 Property Operations Intern Company Name － City State Inspect apartment homes market assess whether company standards met, communicate issues maintenance team, including follow up. Conduct weekly audits parking, storage, guest logs community 407 apartments. Display extremely high level customer service handling daily resident concerns, service requests, questions etc. Independently organized resident events maintained budgets marketing. Created first ever ""Puppy Pow Wow"" 52 resident dogs property, included contacting community businesses securing sponsorships. Also worked extensively Roche Brothers catering 600 person end-of-summer cook out. 05/2012 01/2016 Sales Associate Company Name － City State Contributed Wrentham's store placed first district sales associate credit card enrollments. Certifications CVENT Certified, TIPS Certified. Interests Delta Sigma Pi (Professional B usiness Fraternity) March 2015-Present · Participate recruiting, fundraising, community service professional events (March Dimes ""March Babies"", ""Zumbathon"" Wounded Warrior Project, PopTab Fundraising Ronald McDonald House) · Reinforce professional skills training development opportunities, grow various leadership platforms, contribute community service work HTM Career Day Board October 2015-Present · Served HTM Career Day planning board Facilities Director- monitoring flow event floor company satisfaction. Handled company requests day event · Collaborated Career Day committee fundraise market Career Day. This included weekly organizational meetings Eta Sigma Delta Honor Society Fall 2015-Present · Selected premier International Hospitality Management Honor Society (Chapter Distinction 2015) · Serves means uniting outstanding students campus activities, fundraisers, volunt eer programs (""Not Bread Alone"" Soup kitchen) Skills budgets, credit, customer service, Inspect, MA, machinery, Mac OS, marketing, market, MS Excel, PowerPoint, MS Word, Public Relations, sales, type Additional Information HONORS AND ACTIVITIES Delta Sigma Pi (Professional B usiness Fraternity) March 2015-Present · Participate recruiting, fundraising, community service professional events (March Dimes ""March Babies"", ""Zumbathon"" Wounded Warrior Project, PopTab Fundraising Ronald McDonald House)· Reinforce professional skills training development opportunities, grow various leadership platforms, contribute community service work HTM Career Day Board October 2015-Present · Served HTM Career Day planning board Facilities Director- monitoring flow event floor company satisfaction. Handled company requests day event · Collaborated Career Day committee fundraise market Career Day. This included weekly organizational meetings Eta Sigma Delta Honor Society Fall 2015-Present · Selected premier International Hospitality Management Honor Society (Chapter Distinction 2015) · Serves means uniting outstanding students campus activities, fundraisers, volunt eer programs (""Not Bread Alone"" Soup kitchen)",CHEF
"FITNESS INSTRUCTOR Summary I found affable, responsible enthusiastic, impeccable ability learn new tasks quickly, growing customer relationships maintaining constant satisfaction. I represent establishment congenial, professional demeanor times, contagious smile glued face. I experience customer service now, little two years. I prime life every learning experience I encounter blessing, honor say least. I highly driven individual strives best I do. I people-person form relationships nearly everyone I come contact with. I valuable asset team wishes obtain finest, organic individuals. I trustworthy, honest, hardworking come. Challenges passed along way known I find best effective ways solving them. Skills Leadership Proficient writing Excellent communicator Avid listener Expert Multi-tasker Mutual mediator Problem-Solver Accomplishments Am co-founder formation fitness app. Dual enrolled college junior high school graduated 38 applicable accredited college credits. Represented community California year's reigning pageant princess, countless hours community service. Conducted women's study 40 individuals ages ranging 18-50. Underwent heart surgery age 15, overcame various physical set backs hindered long. Experience 05/2017 Current Fitness Instructor Company Name － City State As fresh faced fitness instructor, I new game. I deep love health wellness weeks training alongside strong, qualified women. I chosen lead men women alike teaching various fitness workouts including: barre, strength training, HIIT. I resume position I return school fall. Within position I must display immense responsibility, mindfullness, compassion step studio. 03/2017 Sub Maker Company Name － City State Here Jersey Mike's, I learned deal intense, fast-paced food service. Showing speed quality efficiency. With constant flow customers going out, important quick thinking, also attentive detail customer satisfaction. I worked register, well sub ""dresser"" handled various situations. I smile painted face, truly made customers' experience Jersey Mike's great one. I aim excellence I do, I something I want done right first time around. 07/2015 07/2016 Sales Associate Company Name － City State Specialized sales Alex Ani jewelry, Brighton jewelry Pandora jewelry.Worked sales representative, greeter, cashiered register. Provided excellent customer service. 06/2014 06/2015 Sterilization Technician Company Name － City State Answered telephones give appropriate information callers. Greeted visitors handled inquiries directed appropriate persons according needs. Order dispense supplies. Sterilize tools usage. Education Training 2018 Bachelor Arts Human Resources International Business Law Liberty University － City State U.S.A. I arrived LU Fall 2017, pursuing degree one rigorous majors school business. I aim learn ins outs every corporation I work one day HR Director. And particular interests companies involving health wellness. 2016 Associate Arts Liberal Arts College Canyons Valencia － State United States Liberal Arts I attended community college since I junior high school. By participating dual enrollment I able finish Associate's Degree one year graduating high school. Academy Canyons Valencia California United States Here AOC I able high school student college student simultaneously enrolled referred as, middle college. I stayed Academy Canyons 2013-2014 academic year. 2015 Valencia High School － City State United States I started Valencia High School freshman year, transferred Academy Canyons junior year, returned back Valencia graduate original class 2015. Activities Honors I member Phi Theta Kappa Honor's Society previous institution. And since coming Lynchburg I joined SHRM club, Human Resources majors. I recently signed working community's Humane Society becoming actively involved services their. One prized projects I working moment formation fitness app. I cofounder app many come expect launch date time Fall.",FITNESS
"RETAIL SALES CONSULTANT Summary Join Company allows add knowledge, values professional experience staff order serve customers meeting surpassing Company expectations engaging tasks promote challenge, accountability personal collective improvement. Willing relocate. Highlights Word, Internet, Windows, Power Point, Microsoft Office, PhotoShop.- PC Mac platforms. Experience 08/2014 Retail Sales Consultant Company Name City State 01/2011 01/2014 Communications, Public Relations CSR Manager Company Name City State Media, Community strategic Public Relations.- Corporate Social Responsibility. Artist Management. Coordination production events.- Social Media accounts creation management. Photography video production Social Media channels Managed crisis communications. Established effective working relationships clients, government officials media representatives. Planned publicized events, including negotiating vendor contracts designing promotional materials. Press conferences, media tours, in-stores, special events. 01/2011 01/2012 Communications, Public Relations Development Manager Company Name City State Host television program 'Del Campo la Mesa'. Production assistant. Established effective working relationships clients media representatives. In charge sponsorship establishing commercial alliances. 01/2008 01/2011 Communications, Public Relations CSR Manager Company Name City State In charge internal external communications. Company spokesperson ambassador. Responsible forms Media, Community Government Relations. Coordination production events. Responsible developing establishing strategic alliances groups agencies including Office First Lady, Puerto Rico Chamber Commerce, Women's Advocate, Puerto Rico Police Department, Family Department, Ponce Museum Art, Puerto Rico Museum Art. Responsible Corporate Social Responsibility public initiatives. Responsible establishing alliances community-based non-profit groups, including United Way, American Cancer Society, American Red Cross, Boys Girls Clubs, Habitat Humanity, Deaf Community, Fundación Comunitaria, among others. In charge store opening ceremonies protocol. Launching new products services. Press conferences, media tours, in-stores, special events. Development strategies promote traffic increase sales. Responsible obtaining $800,000 solid publicity every year. Media training employees store managers. Local development launch corporate programs, including: Recycling Electronics, Employee Business Networks ['Best Buy Pride' 'Women's Leadership Forum'], '@15' youth program. 07/2005 07/2008 Media Relations Manager Company Name City State Concept implementation brand image building strengthening strategies enhance build corporate executives image brand image. Development implementation internal external communications Walmart, Walmart Supercenter, Sam's Club Amigo Supermarkets retail chains. Responsible obtaining $700,000 per year positive, solid publicity. Writing press releases official statements. Corporate news supplements, targeted newsletters, brochures internal external audiences. Worked closely Walmart Foundation (charities community empowerment). Writing key messages communications strategies crisis prevention (internal external). Coordination production events. Publicity efforts launching new products services. In charge identifying success stories, press conferences, media tours special events well. Helped launch Walmart's Sustainability Program, including creation alliances within public private sectors. The Communications Plan supporting program led Walmart receive Zenit Environmental Award, granted Puerto Rico Chamber Commerce. Launching $4 Prescriptions pharmacy program. Developing key messages delivery official statements media. Helped coordination annual emblematic benefit events 'Fiesta de la Vid' 'Amigo 10K Race.' Launch supervision reforestation program give away 100,000 trees. The program surpassed expectations establishing strong alliance Company government's Natural Environmental Resources Department. Developed brand identity, including distinctive graphic style tone, company communications. Established effective working relationships clients, government officials media representatives. Developed managed Walmart Puerto Rico's first employee communications system distribute company news critical information. 01/2002 07/2005 Business News Reporter Company Name City State Coverage Retail, Sales, Marketing, Manufacturing industries. Also writing Politics, Community, Human Interest articles reports. 01/2000 01/2002 Business reporter Supplements writer Company Name City State Full coverage Advertising, Marketing, Media, Public Relations industries. Also charge Business People Profiles, special reports front-page stories. 01/1997 01/2000 Editor/Writer Company Name City State Education 1996 Bachelor Arts Communications University Puerto Rico City State 1990 High School Diploma General Studies Ramón Power Giralt City State Languages Bilingual (Spanish English). Skills Writer; Editor; Public Relations Media Relations; Photography graphic arts; Event coordination; Journalist; Researcher; Analyst; Business strategist; Singer, songwriter musician.",PUBLIC-RELATIONS
"ASSOCIATE DIRECTOR BUSINESS DEVELOPMENT Summary Persuasive business development professional, successful establishing maintaining key partnerships corporate decision makers. Offering 12 years successful corporate business development operations experience. A top-performer entrepreneurial vision leadership skills drive business expansion. Proven skills driving results, product development, project management, account management problem solving. Successful leading large scale commercialization new platform innovation initiatives highly visible capital projects. Recognized leading teams exceed results fast paced, high growth business environments. Committed healthy eating, healthy living healthy planet. Bilingual. Highlights Business Development Cross Functional leadership New Product Commercialization Effective Negotiator Manufacturing Processes Change Management Operations Management Build Dynamic teams Marketing Strategy Innovation Diversity Mentoring Accomplishments Recognized leading teams exceed results fast paced, high growth business environments Granted ""Values Action Award"" outstanding leadership role Granted, ""Values actions award"" leading flawless execution Kraft Foods, Coffee Bean Brilliance Award, 2015 Kraft Foods, President Choice Award, 2013 Experience Associate Director Business Development 12/2012 Current Company Name City State Lincoln Led commercialization effort largest platform innovation program largest strategic partnership history Kraft Foods $25MM capital investment multi countries. Y1 combined GR +$300MM Avatar Responsible leading team engagement includes establishing strategic team meetings, review project time lines cost regularly project team, facilitate creation mitigation/contingency plans manage communication senior leadership manufacturing facilities. Operations Supervisor 01/2012 12/2012 Company Name City State Co-led largest new product initiative history Kraft Foods. Delivered $140MM GR Y1. Spear headed first moment truth shopper relevancy creating store merchandising program designing delivering sales materials shelf set recommendations top 5 customers. Developed IMC creating consumer response plan social media, direct consumer CRM. Developed full recommendation Direct Consumer launch strategy, timing resources. Created pre post launch performance pricing trackers. Managed business analytics, quarterly forecast, annual contract, consumption report budget two brands combined GR $150MM. Created first Instant Yuban In-Store merchandising program resulted $2.2MM incremental Lead coffee category cross-functional teams development implementation broad project portfolio 46 programs included; new product development, packaging structure graphics changes, productivity initiatives In-Store merchandising programs. Delivered projects within specified cost, time quality parameters. Facilitated definition project scopes, goals, tasks, people resources cost requirements. Assisted resolution conflicts within Kraft functional teams, Kraft business partners. Led package change commercialization new Instant Coffee Plastic Jar. Granted ""Values Action Award"" outstanding leadership role. Department leader responsible Operations P&L Accountable meeting safety, quality, productivity, maintenance financial goals.0.2MM favorable OB Most profitable line coffee sector plastic bottle yield less 0.0001% equipment productivity 98%. Implemented second largest packaging change restructure time within budget leading department's conversion making operation depalletizer/warehouse operation. Developed safety, quality, warehouse management, operations procedures training program. Reduced crewing 19 employees 12, developed department's coordinator position empower work force enter leadership roles. Created led culture self-directed employees towards enhanced results, equalization training across department. Introduced warehouse management, FIFO, lean culture. Granted, ""Values actions award"" leading flawless execution Supervised 30 union employees vacuum packaging departments. Responsible 5 production lines, maintenance activities. Accountable meeting Production, quality, safety requirements. Utilized computer tools MES, SAP KPIs identify, track, address equipment downtime improve OEE (overall equipment efficiency). Reduced product rework packaging waste 32%. Successfully implemented company-redesign initiative cross training employees, resolving Developed CBT (computer based training) presentations monthly safety training 300 Successfully worked labor relations issues resulted favorable decisions January 2002 Estimated utilization resources calculated lead time, assuring high quality low Ranked top performer surpassing commercialization expectations largest partnership crewing issues, reducing labor costs. Led QCMS department initiative served internal auditor. Created Implemented operational administrative training new supervisors department, developed guidelines future training processes. employees plant. company, saving $100M. BV AND ASSOCIATES, INC January 2000 Project Engineer Jacksonville, FL Participated identification, planning, execution design projects. cost. Summarized final project reports using FDOT (federal department transportation) city standards, quality specifications. Applied engineering computer applications (Micro station AutoCAD). Integrated Marketing Campaign 01/2012 01/2012 Company Name 2012 MH Yuban Instant Coffee customer-specific action plan across top 10 retailers Led execution Instant Yuban blend reformulation targeting Hispanics consumer fill gap West region. Created Yuban 2012 Integrated Marketing Campaign brief collaboration agency, incorporating new consumer learnings develop new SVC target include Hispanics. IMC drove realization across brand new business opportunity. Additional responsibilities included major packaging redesign downsizing initiative, development commercialization new promotional items, consumer promotions tactics (shelf banners, FSIs, in-store display) sales support. Education Master Business Administration Essentials Financial Management. London University North Florida, Coggin School Business City State US University North Florida, Coggin School Business Master Business Administration Jacksonville, Florida Essentials Financial Management. London, England May, 2008 Sun Yan Set University City CN Global Branding Strategy, Sun Yan Set University. Beijing, China May, 2007 Bachelor Science Production Engineering Continuous Improvement Management EAFIT University EAFIT University Bachelor Science: Production Engineering Continuous Improvement Management Medellin, Colombia Professional Recognitions Kraft Foods, Coffee Bean Brilliance Award, 2015 history Kraft Foods. Y1, GR $188MM 2014 HACE Leadership Academy Kraft Foods Delegate HACE Leadership Academy, 2014 Certifications CBT Targeted Selection Certified Interviewer OLA (Organization Latinos KFT) Certified Recruiter Anthony Robbins, Life Wealth Mastery University Graduate President, Kraft Foods Latino Council, KFT Beverages Green Belt Lean Six Sigma Color Analyst Fashion Institute Technology, NYC Languages Fluent English Spanish Affiliations Created Yuban Integrated Marketing Campaign brief collaboration agency Presentations Developed CBT (computer based training) presentations monthly safety training 300 Skills Packaging, Accountable For, Maintenance, Operations, Training, Associate, Autocad, Cbt, Computer Based Training, Engineer, Fdot, Machine Safety, Mes, Project Engineer, Safety Training, Sap, Vacuum, Award, Budget, Fifo, Self-directed, Warehouse Management, Merchandising, Business Development, Mitigation, Sales, New Product Development, Product Development, Transmissions, And Sales, Ibm Svc, Integrated Marketing Campaign, Marketing, Marketing Campaign, Promotional, Sales Support, Svc, Crm, Customer Relationship Management, Pricing, Its, Jar, Account Management, Change Management, Exceed, Leadership Skills, Manufacturing Processes, Marketing Strategy, Mentoring, New Products, Operations Management, Problem Solving, Project Management, Recruiter, Six Sigma, Six-sigma, Financial Management, Branding, Continuous Improvement",BUSINESS-DEVELOPMENT
"ELECTRONIC HEALTH RECORD OPTIMIZATION SPECIALIST Skill Highlights Analyst skills Managed care contract analysis, payment analysis appeal, quality data analysis Above average computer skills Microsoft Office Suite, Adobe (full version), Athena Clarity, Crystal Reports, Internet email proficiency Professional Experience Electronic Health Record Optimization Specialist Company Name － City State Assist primary care practices providers improve quality scores expertise practice workflow, electronic health record systems, quality measures. Assists practices implementing using systems (quality reporting, EHR modules) improve patient care outcomes provide clinical data required satisfy contract requirements. Provides support population management pod practice level tracking monitoring individual process outcome measures eligible managed care Medicare patients chronic diseases diabetes, cardiovascular disease, depression. Understands clearly communicate, verbally writing, clinical quality measure components global payment contracts EHR Use Requirements. Understands federal state EHR incentive programs, mandates legal requirements, develops implements programs educate providers staff achieving federal state incentives required, compliance legal obligations. Meaningful Use, ICD10, HIPAA, Privacy) Assists EHR Team creating plans new implementations, interfaces upgrades Understands provider's contractual obligations BIDCO develops implements training communication plans support needs. Quality Improvement Coordinator October 2013 August 2014 Company Name － City State Worked support primary care physicians office staff achieve quality incentives part global payment managed care contracts. Support PCP practices implementing quality improvement initiatives. Provide support managing patient registries reports training practice POD level eligible managed care Medicare patients chronic diseases. Work individually PCP practices help manage required testing quality measure goals promote optimal health clinical outcomes. Train PCP practices Athena Clarity quality software application access registries outcomes individually. Healthcare Financial Analyst Payer Audit Charge Capture Analyst July 2011 October 2013 Company Name － City State Run analysis denial data identify billing coding trends. Develop comprehensive reports designed reduce repeated billing coding errors. Manage database applications reporting government audit tracking. Manage audit process government commercial payers assure submissions accurate timely. Revise coding charge submission errors identified internal external audits making necessary changes within Medicare FISS Medicaid MMIS applications well internal systems. Analyzes information department's pre-bill, coding rejection denial edit databases unresolved third party claims determine root causes edit issues potential resolution originating departments and/or PFS clinical coding staff. Responsible daily validation, collection follow-up payments received government third party payers relation internal contract information. Modeling reimbursement methodologies contracts third party managed care payers financial model RMS system. Post adjustments reversals adjustments online access billing receivable system. Clinical Research Assistant II February 2011 July 2011 Company Name － City State Performed detailed internal audits utilizing protocol schema assure required data completed per protocol hospital policies regulatory patient binders. Verify eligibility study procedures adhere protocol requirements file deviations/violations necessary. Completed adverse event med watch forms required protocol adverse events reports criteria met. Extracted data protocol patients online medical records, outpatient charts, private physician office records, Independent Review Board (IRB) office order assure chart completeness. Assured proper informed consent obtained documented. Program Fund Developer March 2007 January 2008 Company Name － City State Research, write, budget development grants submitted private foundations corporations. Networking resulted significant sustained relationships community committed donors. Worked closely contract manager ensure consistent communication reporting funders. Produced variety quarterly, mid-year end-of-year reports. Worked closely development team, bookkeeper, residential services advocate, statistical coordinator executive director ensure provision high-quality services adherence contractual obligations. Provided leadership coordination promote organizational visibility support local, state national levels. Vice President/Co-Owner August 2007 Current Company Name － City State Established S Corporation ground up. Successfully negotiated contracts companies including reviewing revising contractual terms conditions. Developed budgets, established rates mapped area scheduling. Supervised staff 30 daily activities quality customer care. Worked company President receive 100% customer satisfaction survey Accounting payable receivable. Helped company increase profits 32% year. Education Training CITI TRAINING, Certification, 2011 100% accuracy HIPAA AND HUMAN SUBJECTS COURSE, Certification 1 2011 PENNSYLVANIA STATE UNIVERSITY 100% accuracy Bachelors Science 1 2002 GPA: Dean's List GPA: 3.8 Dean's List GPA: 3.8 Skills Accounting, Adobe, ADR, Analyst, Auditing, billing, budget development, budgets, charts, contracts, CPT, Crystal Reports, customer satisfaction, customer care, data analysis, database applications, databases, edit, email, financial, forms, government, grants, ICD-9, leadership, legal, director, managing, access, Microsoft Office Suite, office, Modeling, Networking, organizing, organizational, policies, Coding, Project management, quality, Quality Improvement, reporting, Research, RMS, scheduling, upgrades, validation, workflow",HEALTHCARE
"DFW PERSONAL CHEF Experience DFW Personal Chef City State Devise execute growth plans entailing market penetration expansion, product development diversification,. new customer acquisition targeted marketing campaigns. Formulate administer policies practices to. maximize profit margins minimize operating expenses. Lead mentor 27 team members. Achievements Analyzed sales data, eliminated unpopular/unprofitable items, streamlined expansive menu introduced healthier recipe options, generating additional $606000 annual revenue Launched Facebook boosted posts targeted marketing campaign, saving 30% cost per lead compared google display ads, producing 12 points uplift brand awareness 10 points uplift purchase intent Renegotiated existing food purchasing contracts strategic vendors, slashing food cost 15% Cultivated partnership new shipping carrier, negotiated favorable pricing, reducing shipping cost 20% Established in-house payroll processing system, trimming administrative outsourcing cost 18% Deployed inventory management software, avoiding overstocking/understocking decreasing food waste spoilage 81% Directed employees undergo rigorous sanitation food safety training programs, maintained sanitary safety grade 99 Fort Worth Consumer Health Division 10 consecutive years Enhanced customer confidence food quality, sidestepping food wholesalers sourcing directly farmers producers, procuring organic produce, non GMO ingredients antibiotics free meats poultry. Senior Executive 07/2008 Current Senior Tax Specialist 01/2015 04/2017 Company Name – City State Prepared complex State Federal tax returns individuals, trusts, partnerships, corporations, charities foreign. tax clients. Collaborated advised taxpayers IRS inquiries notices. Participated networking business. development activities behalf H&R Block. Achievements Completed 1000+ hours IRS accredited training courses, accomplished third highest seniority position Examined clients prior tax returns, amended 60 returns recovered taxpayers excess $80000 overlooked unclaimed deductions credits Exceeded up-sell goals 40%, ranked first district-wide attached product sales revenue Gained 98% client recommendation score 96% retention rate providing personalized client centric service, outperformed 57 co-workers Net Promotor Score (NPS) Earned H&R Block Academy's highest test scores, 100 midterm 98 final Mentored trained first year associates, inspected prepared return accuracy completeness, delivered support, corrective actions administered practice returns improve skill knowledge Rewarded numerous recognition awards Regional, District store Managers rapid ascension, continuous education, exceptional client care outpacing sales benchmarks three years row Won Henry W. Bloch Excellence Client Service Award. Manager 05/2002 06/2008 Company Name – City State Managed Steak Ale's #1 Texas location revenue generation ($3.93 million annually). Supervised staff hiring,. onboarding, training, retention initiatives, performance appreciation disciplinary actions. Designed applied. revenue generating cost saving strategies. Achievements Expanded high margin menu items, offered daily specials, added new happy hour promotions coached servers up-selling techniques, revenue growing measures achieved average check increase 14% Reduced labor cost, renegotiated lease terms, minimized inventory waste, installed energy efficient equipment instructed staff multitask, cost cutting measures achieved 16% decrease overhead expenses Spearheaded customer loyalty program, fostered patrons retention contributed 77% repeat business Committed elevate customer experience ensuring cheerful greetings, adequate staffing, order accuracy, prompt service solution based complaints resolution, location averaged 90% score customer satisfaction metrics, YOY Managed 39 team members, surpassed performance goals retained lowest employee turnover rate, YOY Orchestrated customer feedback report card, valuable comments steered improvements service speed, staff performance food quality Awarded Manager Year Award, five straight years. Education Bachelor Science Business Management Saint Joseph University Business Management Magna Cum Laude Summary Operations Management Growth Strategies Data Financial Analysis Award winning, analytical data driven decision making manager 15 years experience business management astute understanding accounting, taxation, marketing, sales administrative procedures. Adept implementing executing operational strategies, addressing complex challenges leading team members continuous successes. Diligent scrutinizing profit loss statements, fostering financial health company maintaining holistic view operations also focusing granular details Languages English, French Arabic Highlights Microsoft Word, Excel (spreadsheets, pivot tables, formulas, formatting), PowerPoint, Access, Outlook Google Data Analytics, Search Engine Optimization (SEO) Web Metrics Social media tools Hootsuite Hashtagify Cloud Management Security Salesforce Customer Relationship Management QuickBooks 42 CPE Credits, Mastering QuickBooks level 3 Certified Skills administrative, ads, Arabic, business development, contracts, Customer Relationship Management, Client, clients, customer satisfaction, energy efficient, English, food safety, French, hiring, inventory management, inventory, marketing, market, mentor, Access, Excel (spreadsheets, Outlook, PowerPoint, 98, Microsoft Word, networking, payroll processing, pivot tables, policies, pricing, product development, producing, profit, purchasing, quality, QuickBooks, safety, selling, sales, Search Engine Optimization, servers, shipping, staffing, strategic, tax, tax returns, training programs",CHEF
"OFFICE ADMINISTRATOR Professional Profile Skilled highly organized professional, leveraging operational interpersonal abilities developed education experience excel administrative operations. Operational Support: Track record contributing effectively productive operations, supporting goals assisting management daily functions, event planning, marketing efforts. Strong organizational skills eye detail; able accurately manage records files, well proofreading documents. Communication Strengths: Proven ability develop positive relationships customers team members. Able provide customer service phone person, clearly presenting information answering questions, well promptly resolving issues. Consistent success collaborating team members daily operations special projects. Computer Proficiencies: Microsoft Office (Word, Excel, Access, PowerPoint) Web Expression, Constant Contact, Internet research applications. Current education Technology Management computer skills certificates; adept spreadsheet, database, presentation development. Key Strengths: Demonstrated commitment high performance exceeding expectations, well identifying recommending potential improvements. Able quickly learn excel new responsibilities, well adapting skills changing needs. Proven success fast-paced, deadline-driven environments, multitasking manage competing priorities. Qualifications Fundamentals *Office Administration *Supervision Results-oriented Quick learner Microsoft Office Self-directed Strong problem solver Professional mature Dedicated team player Relevant Experience Promoted Office Administrator II 24 months employment. Successfully planned executed corporate meetings, lunches special events groups 20 employees. Received merit raise strong attention detail, exemplary customer service team-player attitude. Experience Office Administrator 01/2011 01/2014 Company Name City State Support Senior Managers staff administrative procedures. Answer phones transfer calls, facilitating communication customers, contractors, Warehouse Clerks, Pick-up Delivery Managers. Assist resolving issues, including incorrectly delivered packages incorrect addresses. Collaborate customer service successfully address problems ensure customer satisfaction. Maintain documentation, including invoices, facility work orders, purchase orders, personnel records, well processing electronic payroll entries. Submit terminal invoices Senior Manager corporate office. Prepare reports, graphs, presentations. Distribute incoming mail documents office. Stamp meter outgoing mail, well coordinating express shipping customer COD checks. Coordinate vendors facility equipment maintenance. Organize interviews potential employees. Effectively multitasked manage time-sensitive priorities high-volume environment. Strategically managed warehouse supply ordering terminal maintain within $10,000. Student 01/2010 02/2011 Company Name City State Develop skill key office technology applications, including spreadsheet, database, presentation development, well Web design. Research company information prepare reports presentations. Collaborate group projects. Conducted extensive research company history, products, services, presenting results class. Collaborated successfully team members brand analysis project. Public Relations Intern 08/2009 05/2010 Company Name City State Supported Chamber President office staff. Managed front desk reception, communicating customers phone person provide information welcome center local hotels, transportation, activities. Assisted planning events coordinating marketing operations. Filed organized operational documents customer correspondence. Maintained updated client directory. Proofread e-mail communications. Assisted organizing auction event, raising $25,000 dollars. Consistently evaluated office operations recommend potential improvements. Created volunteer application form. Production Team Member 01/1996 01/2007 Company Name City State Directed assembly automobile seat components, well testing inspecting seats. Ensured compliance operational description maintain safety. Collaborated team members ensure efficient manufacturing process. Trained new employees answered questions. Successfully completed tasks ahead schedule maintaining quality high-pressure environment. Consistently demonstrated willingness adapt new operational tasks assist team members. continued. Education Bachelor Science Technology Management EASTERN MICHIGAN UNIVERSITY City State Technology Management Administrative Information Management 2010 HENRY FORD COMMUNITY COLLEGE City State Office Administration coursework Coursework Administrative Technology Skills administrative, client, customer satisfaction, customer service, database, Delivery, e-mail, equipment maintenance, graphs, inspecting, manufacturing process, marketing, mail, office, Office Administration, Office Skills, organizing, payroll, personnel, Pick, presentation development, presenting, presentations, quality, express, reception, Maintain documentation, Research, safety, shipping, spreadsheet, Supervision, phone, Answer phones, transportation, Web design",PUBLIC-RELATIONS
"LEAD ARTIST Summary I'm fast-learning enthusiastic animator seeking professional experience. I 7 years formal art training, digital traditional. I'm skilled design character animation. Software Skills Animation: Toon Boom Harmony, TV Paint, Adobe Flash Illustration: Adobe Photoshop, Adobe Illustrator, Aseprite, Paintool SAI, Gimp Post-Production: Adobe After-Effects, Adobe Premiere, Final Cut Pro Experience 02/2017 Current Company Name － City State Lead Artist Design custom D&D character sprites, ""party"" menu screens, backgrounds fitting 8-bit video game aesthetics upcoming Dungeons Dragons YouTube series. 06/2016 08/2016 Company Name － City State Digital Arts Assistant Instructor Assisted teaching digital art, film, photography, minecraft-modding, coding, animation kids ages 5-18. 05/2015 08/2015 Company Name － City State Canvassing Manager Gathered donations ACLU's proposed Employment Non-Discrimination Act protection LGBT+ people workplace. Education 2018 Loyola Marymount University － City State United States Bachelor Arts Animation Created two 5-minute animated short films peers Designed programmed two games Working knowledge industry-standard animation programs ​ 2014 Da Vinci Design High School － City State United States High School Diploma Art Design Project based learning Published small comic book peers Presented designs Karten Design Placed first team Junior Qualcomm Tricorder X-Prize Design competition",DIGITAL-MEDIA
"FRANCHISE OWNER Career Focus Experienced professional skills product development, customer service relations, department operations organizational structure development. Extensive knowledge hiring, training development team building/leadership multiple areas, specifically consumer insights, trend analysis, field research, product research. Summary Skills Business Management Development Strategic Tactical Planning Cost Control Analysis Quickbooks Weekly Payroll Team Building Leadership New Business Set Personnel Recruiting Training Opportunity Identification Process Improvement Creation Relevant Experience Expertise development execution marketing strategies Experienced social media digital marketing Proven competency brand creation service offerings Solid reputation fiscal responsibility budget management Well versed payroll management procedures Excellent ability prioritize effectively complete multiple tasks Great communicator strong interpersonal skills ​ Professional Experience 10/2006 11/2016 Franchise Owner Company Name － City State Developed directed pre-opening marketing activities business ensuring brand recognition territory successful store launch. Researched market competitors industry trends identify potential new products services. Developed implemented yearly marketing strategies including social media, print, tv digital advertising. Formulated comprehensive business plan complete clear actionable sales goals targets. Developed implemented strategies related operation business including limited marketing, sales, staff development customer satisfaction. Monitored sales service records investigated discrepancies. Determined staffing requirements interviewed, hired trained new employees. Tracked evaluated staff performance, handled promotions terminations. Created daily, weekly monthly individual team goals order ensure business' duties met timely manner. Created innovative bonus system helped cut employee turnover rates half less year. Prepared completed bi-weeky payroll accurately timely manner employees. Prepared filed financial statements balance sheets income statements. Evaluated cost reduction program improvement needs analyzing financial data. Entered revenue expense transactions prepared expense reports. Provided quarterly updates expeditiously responded inquiries corporate headquarters. 04/2012 12/2013 Department Supervisor Company Name － City State Developed monitored processes ensure delivery consistent high quality cost efficient service clients. Reduced outstanding receivables $32 Million $6 Million less 12 month period. Implemented imaging program improved efficiency service clients 60%, saved company $30,000/year shipping costs reduced 20 hours per week FTP (full time personnel) Developed successfully implemented new SOP efficiently convert financial data loadable file reconcile clients' outstanding receivables saving total 40 hours per week FTP. Developed implemented reporting tool efficiently track manage sensitive data sent shore facility Mexico, contributed elimination 10 hours per week FTP. Managed support 60 clients pharmacy financial reconciliation system developing tools streamlined data, allowing upper management teams collaborate identify current status business efforts allocated meet clients' deadlines deliverables. Implemented strategies across teams reduced turnaround time processing receivables 48 hours 24 hours without need additional human resources. Key resource team project tasked assisting company's IT group development implementation brand new platform would allow company improvement efficiency 80% Specifically, participated User Acceptance testing multiple applications new platform. 02/2006 12/2007 Customer Development Analyst Company Name － City State Responsible analysis retail data including sales, inventory levels, sell thru, key financial metrics assist Wal*Mart management identifying business opportunities, sales trends micromarketing opportunities. Identified opportunities, recommended, communicated executed short/long-term strategies enhance business relationship HBI Wal*Mart drive sales growth. Responsibilities also included developing plans completing online purchase order inputs information accurately loaded Wal*Mart system, reviewing Wal*Mart files via Retail Link insure system accuracy prior shipments. 02/2003 02/2005 Merchandising Assistant Company Name － City State Worked merchandising activities design production process New Ventures line Just My Size brand including marketing research, product development sourcing. Created directed entire line plan included design, fabrication, style numeration, color country origin, allowed business units track product development start finish. Worked directly New York design department well technical design team ensure product development product delivery timely manner. 02/2001 02/2003 Exports Specialist Company Name － City State Managed daily execution export documentation activities shipments going Mexico, Central America Caribbean. Directed, prepared audited data documentation (internal cost, pricing, inventory purchasing) ensuring compliance U.S foreign customs. Education 2002 Bachelor Arts International Business SALEM COLLEGE － City State International Business 1997 Advertising Degree CATHOLIC UNIVERSITY OF MANIZALES － City Colombia Languages Fluent Spanish English, conversational Portuguese. Skills Advanced Excel Word. Intermediate Power Point. Quickbooks",APPAREL
"MANAGER/PIZZA CHEF Summary Expert managing kitchen staff preparing foods reduced cost without compromising quality taste. Skilled Pizza Chef exceptional knowledge baking times, methods, temperatures flavors. Understands proper function maintenance pizza utensils equipment. Pizza Chef possessing innate skill creating exceptional menu items. Leads productive working environments. Motivated Pizza Chef offering 30 years experience food industry. Focused high standards taste quality, maintaining profitable margins. Superior communication leadership skills. Flexible person excels fast-paced environment looking position growth opportunities. Outgoing familiar cash food handling procedures. Possesses strong communication time management skills. Meticulous excellent juggling multiple tasks working pressure. Broad industry experience. Experienced professional strong leadership relationship-building skills. Highlights Quick problem solver Thrives fast-paced environment Committed team player Courteous, professional demeanor Able work continuously-standing position Prefer work nights weekends Assumes 100% responsibility quality products Experience Manager/Pizza chef 01/1989 － 04/2007 Company Name City State Made gourmet Pizza, neapolitan pizza, pan pizza, sicilian stromboli, calzone, insideout pizza, bolibuns, garlic knots, Helped fryer grill needed. Inventoried restocked items throughout day. Developed maintained positive working relationships others reach business goals. Routinely cleaned work areas, glassware silverware throughout shift. Skillfully promoted items beverage lists restaurant specials. Developed maintained positive working relationships others reach business goals. Inventoried restocked items throughout day. Verified cash drawer day's receipts. Restocked, refilled condiments, organized pantry area swept mopped floors. Assertively upsold beverages, appetizers desserts. Assisted co-workers whenever possible. Operated kitchen equipment adeptly. Stocked maintained cleanliness stations. Cashier 05/2008 － 02/2013 Company Name City State Cashier,hogies steaks.* Consistently provided professional, friendly engaging service. Skillfully promoted items. Routinely supported areas restaurant requested, including answering telephones completing financial transactions staff. Demonstrated genuine hospitality greeting establishing rapport guests. Provided friendly attentive service. Verified cash drawer day's receipts. Maintained complete knowledge restaurant menu. Assisted guest inquiries, take-out orders restaurant cleanliness. Operated kitchen equipment adeptly. Routinely removed trash debris restaurant. Stocked maintained cleanliness stations. 01/1985 － Current House painter Painted surfaces using brushes, spray guns paint rollers. Applied putty, wood filler, spackling caulks prep uneven surfaces. Mixed matched paints according customer specifications. Applied primer, paints, varnishes lacquers walls surfaces. Protected surfaces drop cloths prior painting. Applied exterior caulking building joints seams. Performed flat glass repairs minor structural repairs concrete wood decks, window trim, windows door casings. Minimized disruption client space thoroughly cleaned completion job. Taped around windows fixtures prior painting walls. Painted indoor areas hallways, bathrooms lobbies. Cleaned properly stored paint equipment supplies end work day. Bid projects, prepped sites completed projects line customer specifications. Cleaned exterior buildings using motorized power washer. Prepared trim, walls ceilings painting cleaning, smoothing priming. Climbed scaffolding, staging, ladders planks reach work area surfaces. Worked flexible schedule, including holidays weekends, depending shifting needs project. Selected proper amount type thinners accelerant used specific job. Applied paint cloth, brush, sponge fingers create special effects. Completed tear-down existing structures prepared new construction. Accurately estimated time materials costs projects. Requisitioned new supplies equipment. Cleared drains downspouts cleaned gutters. Loaded unloaded building materials used construction. Set ladders, scaffolds hoists place taking supplies roofs. Sprayed walls waterproof compound. Blended paints correctly matched colors. Installed waterworks. Education 1986 High School Diploma South Philadelphia High School City State Skills Quick problem solver Thrives fast-paced environment Committed team player Courteous, professional demeanor Able work continuously-standing position Prefer work nights weekends Assumes 100% responsibility quality products",CHEF
"ADMINISTRATION OFFICE ASSISTANT Summary Enthusiastic student-teacher superb leadership communication skills. Easily cultivates trusting productive relationships students, parents, teachers administration, others. Effective providing quality instruction fostering positive working environment excellent interpersonal organization skills. Highlights Communication: Speaks effectively, articulate, concise, listens attentively, think feet, feels confident talking people, persuades others, provides feedbacks, openly expresses ideas Interpersonal: Motivates others, understands others, works well others, supportive, cooperative, counsels, accepts responsibility Management: Leads others, makes decisions, takes charge initiative, teach mentor others Organizational: Punctual, multi-task, meets deadlines, sets goals, manages projects Computer: Mastery Microsoft Office Programs (Excel, Word, PowerPoint, Outlook), Ability work several operating systems Attention Detail: Produces work neat attractive, ensures tasks done Flexible: Willing try new things, able work schedule, interested improving efficiency task Calm pressure Decisive Curriculum development Organizational development knowledge Member Portland Helping Hands Family Homeless Shelter Accomplishments Rota High School, 2009-2013: Class Valedictorian, National Honor Society President, Youth Advisory President, Anti-Bullying Campaign President, Take Action Youth Advocacy Member, Junior Achievement Program Public Relations Officer, Army JROTC Company Commander, Won Most Outstanding Female Graduate, Leadership Award Founded led comprehensive school enrichment program Rota Elementary School: ""The Reading Bridge Project"" University Portland Student, Class 2017. Elementary Education Major. Army ROTC, Kappa Delta Pi (Education) Honor Society Officer. Led 3 Summer Camp Programs, student teach 3 schools Portland District Experience Administration Office Assistant 06/2010 08/2010 Company Name City State (Summer Job) Worked Director Cultural Affairs department filing papers, answering phone calls, assisting historic preservation projects, working clients, educating young students importance preserving island's culture language. 2. Department Public Safety (Rota, M.P., 96951, Songsong Village, District 3, CNMI) Administration Office Assistant Public Safety Trainee 07/2011 08/2011 Company Name City State Assisted paper works public safety, arranged meetings, answered phone calls, filed paper works, assisted traffic, worked police officers radar speed detection highways, patrolled around island vehicles conforming law, CPR training, worked fire department fire safety rules. 3. Northern Marianas College Internship Program (Rota, M.P., 96951, Highway, CNMI) Nutrition Agriculture Internship Trainee 07/2012 08/2012 Company Name City State (Internship Program) Trained nutritional program food safety healthy diet, assisted presentations children nutrition, made healthy ice cream beef jerky distribute community, taught community different types healthy cooking methods, went around island visit farmers problems crops, educating farmers maintain soil, studying different diseases plants ways identify symptoms, presented importance agriculture community. 4. Cooperative Education Program Workforce (Rota High School, M.P., 96951, Songsong Village, CNMI) Teacher Aide High School students COOP Program Trainee 02/2013 09/2013 Company Name City State Assisted tutoring students average, worked teachers projects plans help improve math English departments, made assignments help students practice skills, made educational games, worked SPED students, assisted parent/teacher meetings, joined hand hand teachers staff evaluate progress students throughout school year. Student Activities Office Assistant 08/2013 12/2014 Company Name City State Helped organized activities University's Campus. Worked Universities create combined events. Assisted clubs organizations sponsored activities volunteering opportunities Education High School Diploma General 2013 Rota High School City State Bachelor Arts Elementary Education 2017 University Portland City State University Portland Student. Majoring Elementary Education, Class 2017. ARMY ROTC. Kappa Delta Pi Honor Society Officer. Affiliations Portland Helping Hands Family Homeless Shelter Skills Public Speaking, Student Involvement, Organizational",AGRICULTURE
"ACCOUNTANT Summary Financial Accountant specializing financial planning, reporting analysis private public sectors.Capable Accountant successful managing multiple projects consistently meeting deadlines pressure. Extensive knowledge accounting software processes. Detail-oriented bookkeeping professional 3+ years experience applying financial managerial accounting practices. Highlights Advanced Microsoft Office Excel, Word, Power Point, Accounting software SAP Fico, SAP BPC, Hyperion, AS 400, Acc Pac, iScala AR Credit System CTOS, Polymath, SAP Copa Languages Bahasa Malaysia English Financial statement analysis Budget forecasting expertise Account reconciliation expert Experienced VBA programming Adobe software proficiency General ledger accounting Flexible team player Advanced computer proficiency (PC Mac) Accomplishments Formally recognized excellence achieved financial analysis, budgeting forecasting. General Ledger Accounts Maintained accurate accounts including cash, inventory, prepaid, fixed assets, accounts payable, accrued expenses line credit transactions. Experience Accountant 07/2012 08/2015 Company Name Industry Financial Services Monthly Salary: MYR 7,300 Daily operations, development improvement accounting processes budget preparation, balance sheet, accounts receivables payable transactions, payments credit control. Preparation financial management reporting budgeting. Ensure accurate timely monthly, quarterly year end close. Monitoring financial treasury functions including funds management, cash flow planning projection, Draft full set audited financial statements attend audit queries/issues. Responsible company tax computation, tax compliance tax planning. Responsible GST implementation quarterly submission. Liaise auditors, tax agents, company secretary, bankers, external IT programmer local government authorities. Responsible implementation new accounting system, HSBC online banking, CTOS Polymath contract system (credit application, reports, statement etc) Responsible withholding tax, calculation allocation cost sharing intercompany billing. Review, follow closely monitor bad debts report. Provide training new existing staff needed. Assistant Finance Manager 05/2005 07/2012 Company Name Industry Manufacturing General Trading Salary MYR 5,300 Managing subsidiaries month end closing process consolidation well reviewing ensure accuracy, completeness meeting deadline given Group Head Office (Sime Darby Berhad). Preparation, reviewing timely submission monthly, quarterly annual Financial Reporting subsidiary company. Responsible preparation yearly budget subsidiary well consolidation Budget Report Division. Implementation new financial consolidation system (BPC-SAP) Division, provide training, support maintenance local overseas subsidiary companies. Responsible data mapping testing. Prepare draft statutory accounts attend statutory audit issues. Credit control follow outstanding collection. Treasury trade finance, banking facilities, monitoring Bankers Acceptance, bank guarantees cash flow monitoring. Liaise external auditor, company secretary, bankers, tax agents, lawyers government authorities. Ensure company's tax computation submission order made timely manner. Lead team, supervise monitor accounts staff closing monthly management accounts. Oversees, review resolve matters/problems relation accounts taxation. Accounts Executive Junior Executive 01/2000 05/2005 Company Name Industry: General Trading Salary MYR 2,800 Prepare full set accounts (GL, AR, AP), financial statement, monthly sales analysis, management report, daily monthly cash flow, payroll management staff. Month end closing reconcile financial accounts, generating daily invoices monthly intercompany billing reconciliation. Supervise Accounts Payable Receivable Officer. Reconcile bank statement, apply monitor trade finance facilities (banker acceptance letter credit). Education Bachelor Science Finance 1997 Oklahoma State University City State United States GPA: GPA: 2.49/4 CGPA: 2.49/4 Diploma Banking 1995 Mara Institute Technology (UITM) City State Malaysia CGPA 3.35/4 Personal Information Expected Salary MYR 7,000 Age 41 Preferred Work Location Selangor I'm independent, fast learner, hardworking, good communication skill leadership qualities. Analytical eye details. Skills accounting, Accounting software, accounting system, Accounts Payable Receivable, accounts receivables, AP, AR, AS 400, balance sheet, banking, billing, budget preparation, budgeting, Budget, cash flow, closing, Cost Accounting, Credit, English 9, external auditor, Finance, Financial, Financial Accounting, financial management, Financial Reporting, financial statements, funds, GL, government, Hyperion, local government, Managing, Excel, Microsoft Office, Office, Power Point, Word, month end closing, payroll, processes, programmer, reporting, sales analysis, SAP, statutory accounts, tax compliance, tax planning, tax, Treasury, Written",ACCOUNTANT
"EXECUTIVE DIRECTOR Professional Summary An accomplished, skilled leader bringing 28 years management experience willingness take added responsibility meet tight deadlines. Enthusiastic team player strong work ethic advanced complex problem solving skills. Proven success Association Management, including business skills necessary leading small business. Excellent communicator written verbal form successful track records acting direct supervisor liaison staff Association Board Directors. Consistently meets exceeds short long term corporate goals growth. Proven leader conference meeting management including aspects meeting space hotel negotiations, speaker travel networking, attendee registration. Successful track record grant writer projects non-profit organizations. Skills Effective leader Consistently meet goals Project management Experienced legislative processes Customer service-oriented Exceptional interpersonal communication Budget development Accounting software Long-term business planning execution Negotiation Effective communication Staff training/development Executive presentation development Constant Contact Print advertising Public relations Special events planning Accomplished manager Public speaking talent Non-profit management Contract negotiations Excellent planner coordinator Accurate detailed Advanced MS Office Suite knowledge Conference planning Project planning Work History Executive Director 07/2012 02/2015 Company Name – City State Created new revenue streams addition two new fundraising events including gala/dinner 5K run Exceeded company objectives selling exhibitor booths attendance annual convention. Exhibitor booths increased 2%-8% yearly drought years 2006-2008 similarly economic downturn horticulture 2009-2012 industry tradeshows conferences experienced declines nation wide. Prepared in-house databases process conference training session registration annual conference registration. Largest number attendees 3,199 annual conference; however, annual conferences served 2,200 attendees. Managed projects 36 volunteer Board Director members, 6 committees 5 regional chapters. Prepared distributed payroll staff three direct reports. Complied annual recommendations end fiscal year budgets. Prepared meeting minutes developed action lists staff. Oversaw daily office operations staff three employees. Planned conducted industry training meetings Association Chapter meetings two per month, including handling meeting details registration processes. Negotiated prices terms sales meeting space, food beverage purchases hotel contracts. Launched new website October 2014 enhance on-line presence Association. Networked interacted professionals Nursery Landscape Association Executives North America optimize industry connections. Prepared income statements balance sheets projected cash flow. Managed business finances, including paying vendors suppliers products services rendered. Directed planning, budgeting, vendor selection quality assurance efforts. Represented organization customers, public, government officials external sources. Developed legislative policy Director Public Affairs managed implementation policy. Wrote edited articles, web content, advertising copy, periodicals publications internal external audiences. Wrote press materials made presentations media representatives. Attended 3-5 external trade shows year preserve company relations distributors, customers media personnel. Planned organized seminars, meetings annual planning retreats. Created messages, position statements corporate communications based company's objectives. Created new revenue streams grant writing State Georgia United States Department Agriculture. Successful adding $250,000 grant revenues Association. President, Owner 06/1998 07/2012 Company Name – City State Provided Association Management, meeting planning, conference planning in-house registration processes various associations including National Association Pond Professionals, Georgia Green Industry Association, Georgia Turfgrass Association, Georgia Turfgrass Foundation Trust, Georgia Vegetation Management Association well providing registration services several organizations. Responsible aspects Association Management including staffing, budgets, AP/AR, public relations public affairs, include lobbying state national level. Executive Director 08/1986 06/1998 Company Name – City State Association management outlined GGIA position 2012-2015. Statistician 04/1983 06/1988 Company Name – City State Managed state database 150,000 agricultural professionals. Prepared programming Martin Marietta Data Services select survey respondents agricultural production services Georgia would ensure mathematically accurate survey results. Prepared quarterly Consumer Report Index calculates pricing increases/decreases consumer goods dairy products, meat products, etc. Education Bachelor Science Marketing Education Business Electives 1985 The University Georgia City State Recipient Ty Cobb Scholarship Graduated Magna Cum Laude President Distributive Education Clubs America Associate Science Core Curriculum Business Electives 1982 Abraham Baldwin Agricultural College City State Recipient George Annie Sosebee Scholarship Served newspaper staff First ABAC student inducted Phi Theta Kappa National Honor Fraternity Hall Fame Recipient ABAC Student Distinction Business Recipient ABAC Student Distinction English President Phi Theta Kappa National Honor Fraternity",AGRICULTURE
"DIGITAL MARKETING MANAGER Core Qualifications Window XP, Vista, 7. Program languages: Lisp, HTML, SQL, Macros (VBA). Software Products/Tools: Microsoft Word, Excel (Pivot table, Vlookup, etc.), Access, PowerPoint, Sharepoint, Salesforce, Google Analytics, IBM Coremetrics Microstrategy, Infoview, Basecamp, Youtube Facebook Analytics, Sitespect, SEO (working knowledge). Others: Statistic, Behavioral Psychology. Experience Digital Marketing Manager 08/2012 01/2016 Company Name City State Grew combined SEM, display, retargeting affiliate marketing channel 15% membership past year. Hence increase $20 million life time value. Launched acquisition brand awareness marketing campaigns marketing partners Affiliate, Retargeting, SEM Adwords, Facebook, etc.) segmented market. Optimized campaigns across different channels changing/adding keywords, creative, ad grouping, dna/cities, ad copies, bids, landing pages, etc. lower CPA increase ROI. Collaborated pricing creative team marketing partners create/replace creative reflect marketing strategies. Worked marketing partners understand compete competitors' marketing strategies. Maintained budgets negotiated prices/bonuses new/existing marketing partners. Exported data different marketing partners system. Used advance Excel dissect data create dashboards highlight marketing campaigns (CPA, CPC, CPM). Used PowerPoint present KPI, ROI recommendations internal teams, executives marketing partners. Managed associate maintain optimize campaigns across different channels. Created A/B multivariate tests Sitespect find landing page/channel/messaging generate highest conversion rate. Consequently increase conversion rate 10%. Analyzed web marketing performance metrics CTR, Conversion Rate, purchase funnel conversion rate, LTV, etc. IBM Coremetric Google Analytics. Affiliate Marketing Manager 04/2009 07/2012 Company Name City State Managed monitored daily affiliate performance. Also optimized campaigns often changing creative, landing pages, offers, etc. As result generated 10% increase revenue. Negotiated affiliate networks optimal cost: base CPC, CPM, CPA. Used SiteCatalyst, Omniture generate daily weekly reporting analysis internal team external partners. Researched built partnerships new affiliates high levels relevant traffic. Worked creative team design creative relevant current events seasons. Managed A/B multivariate tests find highest converting landing pages. Analyzed historic performance advance Microsoft Excel (Pivot table Vlookup) Developed new business models selling, redesigning creative pop ups. Collaborated technical teams resolve reporting, creative application issues. Business Intelligent Analyst 07/2006 04/2009 Company Name City State Worked multiple teams increase call 18% revenue 10% past years. Used SQL mine data multiple databases tables. Also gathered data Salesforce. Built ad hoc report Business Object Infoview highlight metrics: impressions, searches, clicks, CTR, revenue, etc. Created dashboard collects raw data live without delay applying business rules Designed A/B testing highlight effects product enhancements replacements. Analyzed results A/B testing advance Excel (Pivot table, Vlookup, etc) present KPI forecast team members management PowerPoint. Identified enhancements existing online products increase search relevancy customer experience, result increase click rate (CTR) revenue. Loan Processor/Analyst 07/2004 06/2006 Company Name City State Validated verified loan application information. Compared application information Database. Analyzed supporting documentation Automated Underwriting System. Reviewed loan application package completeness accuracy. Reconciled application information system input, comparing individual data. Calculated analyzed debt income ratio (i.e. employment, tax returns, etc.). Also funds close (i.e. verification deposits, gift money, etc). Coordinated rigorously customers, boarding, processing, underwriting, closing, appraisal escrow teams close loans. Education Bachelor Cognitive Science Computational Modeling May 2004 University California City Cognitive Science Computational Modeling Skills ad, budgets, closing, Conversion, CPA, databases, Database, dna, documentation, funds, Google Analytics, HTML, IBM, Lisp, Macros, marketing strategies, marketing, market, messaging, Access, Microsoft Excel, Excel, money, PowerPoint, Sharepoint, Window, Microsoft Word, Microstrategy, networks, Operating systems, page, Pivot table, pricing, Psychology, reporting, selling, SQL, tables, tax returns, Underwriting, Vista, VBA",DIGITAL-MEDIA
"DIRECTOR OF INFORMATION TECHNOLOGY /CHIEF TECHNOLOGY OFFICER Executive Profile Strategic Planning Security Compliance Infrastructure Database Telecom Proficient leader excels dynamic-demanding environments maintaining clarity focus Skilled development implementation digital business technologies including Telecom Strength creating outstanding customer satisfaction Talented positive team building excels delivering high quality services An innovative technologist exceptional track record across entire technology lifecycle Experienced business acquisitions mergers Leads honesty, integrity, respect others alone commitment excellences Result-oriented established success Skill Highlights Contract Negotiation business support commercial office properties Cloud Technology implementation deployment Digital PBX, Cellular, Smart Devices VoIP Technology Deploy integrate accounting systems varies entities ERP deployment, implementation development Design implement complex interactive Web sites including Intranets SWOT (Strengths, Weaknesses, Opportunities, Threats) analysis deployment Enterprise Application Development Deployment Enterprise Data Warehouses SQL Repositories Enterprise Backup, Recovery Storage Methodologies Enterprise Compliance Regulatory Solutions Security Analysis Deployment including cell phones mobile devices Design, deploy manage LAN,WAN data/voice using copper, fiber wireless networks Client/Servers Specialty servers Citrix Virtual, etc. Point Point Wireless Antenna Systems WiFi deployment Mobile App deployment Retail knowledge IT deployment support, Point Sales Bar-Coding systems Business Analysis Process Modeling Lean technology streamline mission critical business system processes Zero Based budgeting EBIDTA Policies Procedures (ITIL) Project, Network, Asset, Change Security Governance Management IT Consulting Professional Experience Director Information Technology /Chief Technology Officer January 2007 January 2015 Company Name － City State Provide expertise, vision leadership developing, implementing executing strategic tactical information technology initiatives align mission. Identify opportunities/risk apply best practice alignment company strategic plan, goals objectives. Accountable design scalable robust infrastructure secured platforms rapid yet controllable office expansion multiple states. Deliver Enterprise technology advancements streamlining processes plus data sharing integrations. Cultivate relationships negotiate contracts key vendors/suppliers support all-inclusive corporate branch offices. Create outstanding customer service satisfaction Support included several businesses; Law Firm, Car Washes, Real Estate holdings USA Direct Funding. Key Achievements: Moved fully outsourced IT support in-house IT. Align company strategic goals objectives. Recruit, train, mentor team members. Developed architecture implement strategic IT support plan. Direct staff, vendors project teams due-diligence, prioritization develop best practices. Initiate facilitate relationships across functional divisional organizations well develop relationships key vendors/suppliers. Establish support expanding branch offices through-out Pacific Northwest alone multiple associated companies Development multiple applications using data mapping input extract data varies databases Provided 7x24x365 data/telecom reliability Migration physical servers virtual cloud based technologies LOS customization providing better data entry, detailed milestones, alerts, dashboard information, etc. Paperless office introductions deployment CRM implementation integration LOS (Loan Origination Software) ERP implementation using data repository technology MPLS private network implemented data VoIP phone system developing virtual company network 4 digit calling, Instant messaging, video conferencing unified communications internal bridged cell phones smart devices Companywide deployment NEC VoIP phone system Companywide training center deployment Lean Office deployment data modeling locate improve processes (never-ending improvements) Intranet designed/Implemented provided sharable information company wide Designed/Implemented high performance secured data network including fail-over redundancy Enterprise Disaster Recovery plan along Business Continuity Plan Implementation High speed printers imaging technologies Implementation Evaluate established emerging technologies enhance current technologies architecture Implemented Electronic Data Integration Accounting, internal external websites SQL data repositories Performed compliance regulatory solutions align business compliance standards Deployed security risk monitoring management systems Deployed user support ticketing system inventory/asset tracking remote user management. Manager/Director January 2000 January 2006 Company Name － City State Ensure full delivery IT initiatives international spa manufacture including retail markets. Responsible IT directives alignment company strategic plan. Recruit, train, mentor technology team members. Develop implement strategic IT support plan. Direct staff, vendors project teams due-diligence, prioritization development. Initiate facilitate relationships across functional divisional organizations well developed relationships key outside vendors/suppliers. Member Strategic Planning, Budget ESOP committees. Key Achievements: Infrastructure Development. Systems infrastructure required complete reconstruction without interruption daily business. Below reflects many successful achievements. Implemented Nortel PBX System VoIP Switching. System provided linking several different off-site divisions enabling call transferred thru-out company. Successfully design, development integration several mission-critical applications providing sharable information maintaining data integrity. Implemented mentored outstanding support team. Implemented MAS200-500 accounting customized features including ERP. Implemented high level data security provided international data interaction using ISO guidelines. Implemented Supply Chain Security Management Systems. Designed implemented several high-end Web sites. Established real-time interactive accounting, manufacturing, vendor information increased sales, reduced manpower provided 7x24 information product ordering dealers customers. E-commerce (B2B, B2C, EDI). Implemented desktop internet faxing providing efficient time usage end-users, reduced printer support, paper &copper analog lines Successful implementation Lean Manufacturing Lean Office providedefficient time management resulted higher produced units, reduced inventory waste, increased bottom line. Implemented managed Tsumani 5 GHz Point Point, 100TX base full duplex wireless broadband system Corp. off-site Marketing R&D. The technology provided end-users robust data entry retrieval times. Added value provided IT department better resource utilization. Designed implemented ECM program. The application covered cradle grave information included inventory, budget, timelines, developments sign-off. Implemented VPN network Corp headquarters Retail Stores Division. Provided consolidation information, data backups application software hosted Corp. thus reducing redundant systems, manpower providing improved service. Education BS Information Technology Western Oregon University Information Technology Technology Belford University Technology Limited Energy Journeyman State Oregon Portland Community College Skills Accounting, accounting systems, streamline, Application Development, B2B, Backup, broadband, budgeting, Budget, Business Analysis Process, Citrix, Consulting, negotiate contracts, Contract Negotiation, CRM, Client, customer service, data entry, Data Integration, data modeling, Data Warehouses, databases, delivery, Disaster Recovery, due-diligence, E-commerce, EDI, ERP, faxing, features, functional, imaging, information technology, inventory, ISO, IT support, ITIL, LAN, leadership, Lean Manufacturing, Law, Loan Origination, Marketing, mentor, messaging, Office, Migration, Modeling, NEC, Enterprise, Network, networks, Nortel, PBX, phone system, Policies, printer, printers, processes, improve processes, Coding, Real Estate, real-time, Retail, Sales, Security Analysis, Servers, SQL, strategic, Strategic Planning, Supply Chain, user support, telecom, phones, time management, video conferencing, VPN, vision, VoIP, Web sites, websites, WAN",INFORMATION-TECHNOLOGY
"ACCOUNTANT Summary Accountant decade diverse professional experience including corporate small business accounting, tax preparation accounting services. Dedicated reliable team member enjoys learning taking new challenges. Highlights Accounts Receivable/Payable Master's Degree General Ledger Accounting Sales Tax Reporting GAAP Knowledge Period End Close Team Oriented Tax Preparation Financial Statement Preparation High Attention Detail Microsoft Office programs Proficient Microsoft Windows operating systems Experienced accounting, bookkeeping, ERP programs Experience Company Name August 2011 Current Accountant City State Responsible consistent, accurate timely period end close Calculate, process analyze journal entries accruals Maintain general ledger multiple entities worldwide Prepare account reconciliations multiple accounts across multiple entities Work member team prepare 10-Q 10-K reports Prepare XBRL instance document submission SEC Responsible completion various U.S. Government surveys Monthly sales tax reporting. Company Name April 2007 July 2011 Accountant City State Supported company ownership providing accounting insight technical knowledge Responsible accounting functions, including AR, AP, GL, payroll, period-end close processes, account reconciliations sales tax reporting Monitor accurate appropriate recording revenues expenses Monitor cash flow balances; project future cash balances needs Monitor analyze monthly operating results budget Professional Experience, cont. Company Name January 2006 October 2006 Staff Accountant City State Maintained general ledger multiple clients Prepared journal entries adjusting journal entries Responsible monthly reconciliations Prepared financial statement compilations Prepared individual income tax returns Calculated prepared monthly payroll deposits Prepared quarterly annual payroll reports multiple clients Prepared annual Form 1099 multiple clients Assisted preparation financial operating reports. Education Certified Public Accountant Colorado License Number 25320 Colorado State University May 2005 M.S Business Administration Accounting City State Business Administration Accounting Certificate Taxation Regis University May 2003 B.S Accounting Accounting University Colorado Boulder August 1998 B.S Business Administration Business Administration Interests Fall 2011-Present Local Cub Scout Pack Boy Scout Troop Boy Scouts America Pack Committee Chair, Den Leader, Fundraising Chair, Merit Badge Counselor Skills Account Reconciliations, accounting, accounting systems, Accounts Receivable, accruals, AP, AR, Attention Detail, bookkeeping, budget, cash flow, oral communication, Certified Public Accountant, CPA, clients, ERP, financial, Financial Statement Preparation, general ledger, General Ledger Accounting, GL, Government, Microsoft Office programs, Microsoft Windows, operating systems, payroll, presentations, processes, recording, reporting, Sales, surveys, Tax, Tax Preparation, tax returns, written Additional Information Volunteer Service Fall 2011-Present Local Cub Scout Pack Boy Scout Troop Boy Scouts America Pack Committee Chair, Den Leader, Fundraising Chair, Merit Badge Counselor",ACCOUNTANT
"PRESCHOOL TEACHER Summary Enthusiastic Preschool Teacher talented teaching visual art, music theater. Engages children diverse enjoyable activities involving theatrical play, musical instruments hands-on learning. Experience August 2015 Current Company Name City State Preschool Teacher Provide variety materials resources children explore, manipulate use, learning activities imaginative play. Attend children's basic needs feeding them, dressing them, changing diapers. Teach basic skills color, shape, number letter recognition, personal hygiene, social skills. Establish enforce rules behavior, procedures maintaining order. Read books entire classes small groups. Organize lead activities designed promote physical, mental social development, games, arts crafts, music, storytelling, field trips. September 2014 August 2015 Company Name City State Opening Coordinator Make daily decisions ensure product quality, store cleanliness, Company standards met. Understand cost control procedures, financial accounting, inventory levels, labor management. Monitor shift profitability. Know, understand, execute proper cash handling safe procedures. Set shift board personnel positioning. Responsible receiving deliveries following security procedures. Ensure birthday parties set appropriate personnel scheduled assigned assist party; evaluate birthday surveys results. Supervise Cast Members. February 2014 November 2014 Company Name City State Site Aide Responsible assisting Site Supervisor and/or Assistant Site Supervisor in. planning, preparing, implementing, supervising activities children. Education 2013 Middletown High School City State High School Diploma Brookdale Community College City State Associate Arts Early Childhood Education Early Childhood Education Skills cash handling, cost control, critical thinking, financial accounting, inventory levels, lesson planning, personnel, positioning, quality, receiving, supervising, surveys, teaching, tutoring",TEACHER
"SR. CONSULTANT Professional Summary A dedicated, versatile, results-driven professional 20+ years IT experience. A proven track record ability work well others achieve common goals, resolve conflicts, manage external relationships. Demonstrates leadership skills track record achievements contributing positive work environment motivating others accomplish goals themselves. Highly self-motivated, self-directed, attentive detail. Ability effectively prioritize execute tasks high-pressure environment. Extensive experience working team-oriented collaborative environment. Ability solve problems available information, prioritizing, making timely decisions. Outstanding project program leader; able coordinate oversee phases project-based efforts. Strong analytical decision making skills. Core Qualifications Software/Application: MVS Sysplex Environment, TSO, ISPF, JCL, JES2, SDSF, IMS, DB2, Ops/MVS, REXX, Thruput Manager, Workload Manager, Automate, SYSVIEW, Omegamon, Remedy, Omegaview, CICS, Strobe, RMF, SMS, Unix, Java Scripts, Windows 9x/NT, Microsoft Office Suite (Outlook, Word, Excel, OneNote, Powerpoint, Project), Unix, SUN, Solaris, SNMP, IBM/AIX, Tivoli, TSM, CA-1, CA-7, Autosys, ESP, CA-DE, Control-M, Control-EM, Zeke, Zebb, Zack, Jobtrac, Scheduler, Candle Monitor Workstation, Robot Scheduler, Netview, XPTR, Java Scripting, TCP/IP Hardware: BM Rxx Zxx Processors, SUN Processor, IBM RS/6000, STK Automated Tape Silos, Hitachi 7700, EMC DASD, AS/400, OS/390, VSM Experience Sr. Consultant June 2015 November 2015 Company Name City State Part team specializing applying solutions Workload Automation needs. Proactively recognized assessed problematic areas applied 'best practices' solutions needed Created modified application schedules Workload Automation product Application Development Team Setup executed quality testing environments Provided training documentation development teams Acted liaison business units Consultant/Sr. Consultant September 2004 April 2015 Company Name City State Part Professional Services team M/F Open Systems. Created, debugged modified complex job schedules using CA Workload Automation different platforms. Focused meeting deadlines practicing customer service. Communicated effectively levels management providing progression implementation. Strong analytical background determine make right decision quick timely manner. Experience included range initiatives pre-sales, sales, post-sales, planning, analysis, implementation solutions. Promoted effective coordination liaison business units Effectively instructed training sessions customers Demonstrated documentation skills processes, test implementation plans, training outlines Utilized CA Services Best Practices accurately efficiently implement products within client environment Serve Subject Matter Expert products help resolve complex technical issues came product implementation and/or product functionality Data Center Team Lead April 2000 September 2004 Company Name City State Managed, coached, mentored, led team direct reports oversaw data center operations daily batch processing scheduling, tape librarians, change management, incident ticketing, networking, monitoring availability functional equipment Office Depot stores worldwide. Verified escalation handled properly crisis arose. Made sure team focused customer satisfaction. Able spot trends applied preventative policies procedures. Oversaw batch cycles included fulfilling role implement projects enhancing processes Demonstrated ability apply IT solving business problems Defined communicated project milestones, service level agreements, resources Wrote issued employee appraisals, setup work schedules, developed daily weekly reporting, involved empowering employees Accounted overall system performance (mainframe AS/400), maximizing resources enhance batch workload CPU resources Accountable networking POS systems Office Depot retail stores Data Center Professional/Team Lead November 1990 April 2000 Company Name City State Part data center operations team oversaw daily batch processing numerous responsibilities years employment ranging tape librarian successful team lead. Coordinated test system develop better scheduling Business Resumption process eliminate redundant workload Applied daily Change Management tickets Acted liaison Allstate International companies setup daily workload schedules. In 1997, acted consultant local management, Allstate home office personnel, Motorclub personnel migrate functionality Illinois Served SME (subject matter expert) DB2, IMS, Allstate accountabilities Supported performed responsibilities weekend IMS DB2 database backup utilities. Performed recoveries, image copies, pointer checkers, stacked utilities, timestamp recoveries, etc. Part Business Resumption (BR) team managed system resources batch schedules catastrophic disasters. Education Bachelor Science Computer Information Systems Wingate University City State Computer Information Systems Actively pursuing PMP Scrum Master certifications Skills IBM/AIX, Application Development, AS/400, Automate, Automation, backup, CA-1, CA-7, Change Management, CICS, CA, Hardware, consultant, CPU, client, customer satisfaction, customer service, DASD, database, documentation, senior management, financial, functional, home office, IBM, DB2, MVS, image, IMS, ISPF, Java Scripts, Java Scripting, JCL, JES2, team lead, letters, librarian, mainframe, managing, meetings, mentor, Excel, Microsoft Office Suite, Office, Outlook, Powerpoint, Windows 9, NT, Word, Netview, networking, Omegamon, OS/390, personnel, policies, POS, processes, Processors, project management, quality, quick, reporting, retail, REXX, IBM RS/6000, sales, scheduling, Scrum, service level agreements, SMS, SNMP, Solaris, SUN, TCP/IP, telecommunication, time management, Tivoli, TSM, TSO, Unix, utilities",CONSULTANT
"MULTI-SKILLED ENGINEERING MANAGER Qualifications Microsoft Project Microsoft Office Microsoft Visio IBM Rationale DOORS Communication/Presentations Risk Analysis Process Improvement CMPro Experience Multi-Skilled Engineering Manager 03/2015 Current Company Name City State Graduate Boeing's GS&S Emerging Leadership Development Program. Selected participate Boeing's Systems Engineering Leadership Program. Tested implemented first time quality metrics across Boeing's GS&S division. Recognized Technical Lead Engineer within Hardware Engineering Integrated Product Team (IPT). Led hardware team successful development delivery multiple F-15 training systems customers including United States, Korea, Singapore Saudi Arabia. Manage team sixteen electrical mechanical engineers responsible design development high fidelity training devices US Navy, Royal Australian Air Force NASA. These devices include P-8A, F-22 CST-100 Starliner. Lead multiple initiatives goal continuous improvement. These initiatives included thirty-five percent reduction electrical engineering cost estimating relationship, simplifying retrofit process, modifying peer review process, implementing Design To Value focusing first time quality. Work engineers team aid career development providing opportunities increased responsibility. Responsible staffing projects work new projects awarded. Develop project schedules monitor performance using Earned Value Management (EVM). Manage communication multiple teams including systems engineering, procurement, manufacturing software engineering. Lead Systems Engineer 08/2008 03/2015 Led multi-functional team development hardware systems support military, space capsule commercial flight simulators. Performed project management tasks working customer define scope project, developing project schedules, generating staffing profiles, monitoring project EVM. Supported technical proposals defining hardware solutions, developing project schedules, assisting creation Work Breakdown Structure, producing Bill Materials providing hardware labor estimates. Served technical point contact multi-function teams including electrical engineering, mechanical engineering, software engineering, procurement manufacturing. Presented technical solutions project status senior management customers. Lead Electrical Engineer 05/2005 08/2008 Company Name City State Led electrical engineering design, development, manufacturing delivery ten military flight simulators US Air Force two flight simulators Singapore. Team able complete electrical engineering tasks ahead schedule budget. Initiated lean practice performing hardware checkout final phase manufacturing instead waiting manufacturing turnover. This practice resulted schedule savings three weeks per flight simulator. Validated electrical engineering drawings met requirements compliant drawing standards. Supervised installation numerous flight simulators throughout United States, United Kingdom South Korea. Electrical Engineer 11/2001 05/2005 Designed electrical systems integrated military flight simulators. These systems included AC/DC power distribution, video distribution, control loaders communication systems. Designed wire harnesses military flight simulators. This effort consisted specifying components, wire connector sizing, interfaces. Developed design specifications, schematics assembly drawings manufacturing military flight simulators. Played integral part production first high fidelity F-15 flight simulator based architecture consisting personal computers. Initiated trade study utilize commercially available uninterruptible power supplies instead custom designed power distribution systems provide power simulators. Resulted cost savings $150,000 per training facility. Education Master Business Administration (MBA) Indiana University Bachelor Science Electrical Engineering Electrical Engineering BSEE University Evansville Project Management Graduate Certificate Villanova University Interests Secret Security Clearance Youth Sport Coordinator Coach Skills Air Force, budget, Hardware, Conflict Management, continuous improvement, DC, delivery, DOORS, electrical engineering, electrical systems, Engineer, Estimating, senior management, functional, drawing, Hardware Design, IBM, Leadership, Team Leadership, Leadership Development, Materials, mechanical, mechanical engineering, Microsoft Office, Microsoft Project, Microsoft Visio, Navy, peer review, power distribution, power supplies, Presentations, Process Improvement, procurement, producing, Project Management, Project Planning, proposals, quality, Risk Analysis, schematics, Siemens, software engineering, staffing, Systems Engineering, video Additional Information ADDITIONAL INFORMATION Secret Security Clearance Youth Sport Coordinator Coach",ENGINEERING
"ASSISTANT MANAGER Summary 7+ yrs Management, customer service, extensive sales, service repairs knowledge. PROGRAMS SKILLS: Quickbook Retail IQ, ISC, Snap, Fdt, E-ticket, Microsoft: Powerpoint, Outlook, Works, Word.Watson, ect..Maintains expands customer base counseling district sales representatives; building maintaining rapport key customers; identifying new customer opportunities. Recommends product lines identifying new product opportunities, and/or product, packaging, service changes; surveying consumer needs trends; tracking competitors. Implements trade promotions publishing, tracking, evaluating trade spending. Updates job knowledge participating educational opportunities; reading professional publications; maintaining personal networks. Accomplishments Exceeding store quotas 30%, Weekly meetings Conference calls, Responsible customer service assistance, extensive sales, service repairs knowledge. Direct multiple business affairs advance understanding customers clients needs Highlights 7+ yrs Management, customer service, extensive sales, service repairs knowledge. PROGRAMS SKILLS: Quickbook Retail IQ, ISC, Snap, Fdt, E-ticket, Microsoft: Powerpoint, Outlook, Works, Word.Watson, ect..Maintains expands customer base counseling district sales representatives; building maintaining rapport key customers; identifying new customer opportunities. •Recommends product lines identifying new product opportunities, and/or product, packaging, service changes; surveying consumer needs trends; tracking competitors. Accomplishments Accomplishments •Achieves regional sales operational objectives contributing regional sales information recommendations strategic plans reviews; preparing completing action plans; implementing production, productivity, quality, customer-service standards; resolving problems; completing audits; identifying trends; determining regional sales system improvements; implementing change. •Meets regional sales financial objectives forecasting requirements; preparing annual budget; scheduling expenditures; analyzing variances; initiating corrective actions. •Establishes sales objectives creating sales plan quota districts support national objectives. Experience Assistant Manager 10/2014 12/2014 Company Name City State Target new customer open new upgrade account maintain account help customer issues,. Personal Banking Representative 06/2013 09/2013 Company Name City State Daily bank deposit weekly inventory monthly meeting. Accomplishes sales organization mission completing related results needed. Responsibilities. Increased bank revenue acquiring least 5 checking accounts per quarter nine consecutive quarters Grew customer satisfaction mastering program benefits, account history, interest rates service fee knowledge quickly answering customer questions Pioneered customer satisfaction study gathering customer feedback daily basis presenting bank managers quarterly. Store Manager 09/2007 06/2013 Company Name City State Accomplishes regional sales human resource objectives recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling, disciplining employees assigned districts; communicating job expectations; planning, monitoring, appraising, reviewing job contributions; planning reviewing compensation actions; enforcing policies procedures. Keeping store clean organized Ensuring merchandise fully stocked Assisting returns, exchanges, etc. Performing inventory counts Managing cash drawer Preparing bank deposits lead sales force discovers customers' needs delivers solutions build loyalty, support team helps maintain customers' trust Sprint products, business team brings experience business customers Achieves regional sales operational objectives contributing regional sales information recommendations strategic plans reviews; preparing completing action plans; implementing production, productivity, quality, customer-service standards; resolving problems; completing audits; identifying trends; determining regional sales system improvements; implementing change. Meets regional sales financial objectives forecasting requirements; preparing annual budget; scheduling expenditures; analyzing variances; initiating corrective actions. Establishes sales objectives creating sales plan quota districts support national objectives. Education ASSOCIATE LIBERAL ART 1994 KINGSBOROUGH COLLEGE City State LIBERAL ART DIPLOMA 1990 LAFAYETTE HS City State Skills benefits, budget, coaching, counseling, customer satisfaction, customer-service, financial, forecasting, human resource, inventory, Managing, policies, presenting, quality, recruiting, sales, scheduling, strategic plans, upgrade",BANKING
"FORCE ANALYST Summary Profile Honorably Discharged Navy First Class Aviation Specialist transitioning US Navy civilian professional previous experience criminal justice-- Highly motivated leverage ten years combined experience education achievements long-term service. Homeland Security Professional prides well-being citizens executes task precision detail. Highlights CPR Child CPR Training Emergency Planning Response SAR/Sexual Assault Awareness Windows Expertise Report/Operations Analyst Public Safety Security Background Supervising/Management Critical Thinking Firearms Safety Handling Judgment Decision Making Personnel Human Resources Active Listening Experience Force Analyst May 2013 Current Company Name Developed led training programs preparation combat. Served custodian classified documents high-ranking officials sorting routing incoming correspondence messages. Maintained 100% accountability assigned equipment worth $120,000, tracking personnel supplies within command. Communicated urgent orders directions effectively team 20+ personnel. Prepared reports correspondence: determine requirements requisition control issue change kits; requisition departmental instructions, forms, technical data; organize, maintain, operate technical libraries; perform others duties required attached organization, intermediate, department maintenance activities aviation staff command. Currently working position generally held seasonal administrative assistance taking care ingoing outing going calls. The setting Video Teleconfence making orders Defense Travel System. Developed cost-saving algorithm identify corrosion treatment, special inspection documentation. Process streamlining verified 239, 967 records quickly identified incorrect documentation. Lead Navy command Navy Marine Corp Relief Society raising 13.644 active duty services member need financial assistance. Aviation Maintenance Admin/AZ1 March 2009 May 2013 Company Name Ensured system security, database integrity configuration management maintained. Supervised enlisted active duty members training overseeing various job tasks others. Optimized NALCOMIS OMA activities Naval Aviation Logistics Data Analysis configuration changes, technical directives, work orders, flight documents. Operate manage Naval Aviation Logistics Command Management Information System data base reports; analyze data pertaining history, operation, maintenance, configuration, receipt, transfer Naval aircraft related aeronautical equipment. Planned programmed coordinated scheduled unscheduled maintenance tasks incorporation changes modifications on/to aircraft equipment. Correctional Officer March 2005 March 2009 Company Name － City State Physically restrained individuals disturbances required physical intervention. Escorted inmates cells, court, hospitals medical appointments. Maintained custody control 114 inmates housed maximum security unit. Observed behavior residents individually group Established healthy relationships maintained professional boundaries resident offenders institution. Prepared, processed maintained forms, reports, logs, records activity journals. Recognition Awards Navy Marine Corps Achievement Medal. Company Name Certificate Appreciation. Education Masters Arts Homeland Security Intelligence Studies Homeland Security Intelligence Studies Degree BA Homeland Security 7/28 /14 Ashford University － City State Homeland Security AAS Process Technology 5/25/08 Lee College － City State Process Technology Certified first aid/CPR Secret Security Clearance Environmental Course FEMA IS-00100.B Certificate, FEMA IS-00559 Certificate 0817N-Computer Operator AZ-6303 Optimized NALCOMIS System Administrator/Analyst Pre-Service Part I Correctional Officer Additional Trainings: Weapons Handling Similar Automated Maintenance Situational Training NCCER Training CPR Certified Treasurer Military MWR On-The-Job Correctional Officer training Maintenance Administration Enlisted Aviation Prepare Specialist Numerous Operation System trainings Journeyman Aviation Computer Programmer (apprenticeship) Contamination Technician Skills administrative, Analyst, Computer Programmer, configuration management, CPR Certified, CPR, Critical Thinking, Data Analysis, data base, database, Decision Making, documentation, financial, first aid, forms, Human Resources, inspection, Listening, Logistics, Windows, Weapons, Management Information System, Navy, Naval, Personnel, Public Safety, routing, Safety, Security Clearance, sorting, Supervising, System Administrator, Technician, training programs, Video",AVIATION
"CHEF Professional Summary To obtain position within environment offers challenge capability gain knowledge company. To given opportunity grow within company chance progress career. Once job obtained within specific organization, ability help company advance productively efficiently. Professional Experience Company Name August 2007 September 2009 Chef City State Prepped food catered events as; weddings, parties business luncheons. Set-up tables chairs banquet dining space. Executed banquet style plated lunches dinner. Company Name October 2007 September 2009 Chef/Assistant Manager City State Prep cook lunch service Catered business lunches CEO Museum Manage daily sales reports Train new personnel, front back house Track weekly food cost. Company Name October 2006 October 2007 Cook City State Prep dinner service. Prep cook banquet parties 50 clients. Line cook dinner service. Bake desserts restaurant banquet services. Company Name April 2004 August 2005 Cashier City State Process customer transactions. Help customers apply Sears credit cards. Process customer return merchandise. Sort, fold, put away unwanted merchandise. Education Training Grantham University Online College Present Associates Applied Science-Medical Billing Coding Applied Science-Medical Billing Coding California Culinary Academy March 2006 Certification Baking Pastry City State Walla Walla High School June 2005 High School Diploma City State Skills credit, clients, personnel, sales reports, tables",CHEF
"DIGITAL MERCHANDISING ANALYST Summary Bring six years experience across Marketing, Merchandising, Finance Retail help build strong cross-functional working relationships order enhance profit reach Digital Marketing Social Media consumers. Experience Digital Merchandising Analyst 09/2014 Current Company Name City State Report sales trends observations influence merchandising decisions. Apply search term reporting SEO ranking results improve overall website experience navigation, category levels product detail pages (PDPs) Manage seasonal campaigns ensure executed across email, social, affiliate, indirect retailers, verabradley.com Executes omni-channel promotions verabradley.com. Manages Digital Product Content Coordinator oversee onsite search, SEO execution, navigation, product attributes search reporting Digital Merchandising Coordinator 08/2013 09/2014 Company Name City State Managed data spreadsheets product pricing, product sku level data/attributes, taxonomy. Coordinated product descriptions photography requests season's launch. Supported affiliate channels, email marketing creative team product recommendations photography Merchandised analyzed web product performance identified action items Payroll Coordinator 05/2012 08/2013 Company Name City State Managed time keeping system, worked directly managers system timecard issues Assisted processed biweekly payrolls various pay cycles Trained 200 people time keeping system implementation new modules Implemented 5 different systems conversion, upgrading, improvement Led training managers employees new systems requirements capabilities. Education Training MBA: Marketing Management March 2017 Indiana Tech City State GPA: 3.8 Bachelor Science Business Management Accounting May 2010 Huntington University City State GPA: 3.35 Skills Vendor Relations: Invodo (product videos), BloomReach (Merchandising Analytics), LoopCommerce (Gift Now), Olapic (UGC), Certona (Suggested Selling Tool), Amazon (Amazon A+ Pages). Website Platforms: OCP (Site Manager), ATG (Oracle), Endeca Professional Skills: Email Marketing, Merchandising, Retail Marketing, Product Analysis, Social Media Marketing, Management, Digital Marketing, Styling, Excel, Project Management, Campaign Management. ​",DIGITAL-MEDIA
"INFORMATION TECHNOLOGY MANAGER Summary Dedicated IT Manager well-versed analyzing mitigating risk finding cost-effective solutions. Excels boosting performance productivity establishing realistic goals enforcing deadlines. Highlights Operations management Project tracking Performance criteria tracking Waterfall framework Scrum methodology Enterprise platforms Salary structure/compensation analysis Calm pressure Compensation/benefits administration Staff development Client communication Experience Information Technology Manager 03/2013 Current Company Name － City State Managed four-person local IT team, allocating resources ongoing projects enforcing deadlines. Drove business KPIs rapid iteration customer-facing product features. Leveraged in-depth understanding end-to-end customer experience identify pain points latent customer needs. Collaborated global team resolve IT support cases. Build maintain staff five terminate cause one employee. Create audit processes interlocking teams, adjust required. Manage travel budget staff on-site visits. Ownership SaaS customers North America, Canada Australia. Defined project deliverables monitored status tasks. Executed proof concept implementations validate product feasibility. IT Administrator 06/2011 03/2013 Company Name － City State Designed delivered mission critical infrastructure ensure highest levels availability, performance security. Maintained security, backup, redundancy strategies. Ownership IT Infrastructure Client/Server management (Chicago, Houston, Montreal Sydney). Collected, analyzed, reported program metrics, including product technical performance measures key performance parameters. Manage North America production data center (SaaS) disaster recovery applications. Deploy manage VMware architecture. Monitor created automatic actions related hardware web servers. Engineered IT infrastructure reliable WAN LAN connectivity. Active Directory Group Policy configuration deployment. Provided client support production. SQL Administration. Deployed 30 NEC phones support NEC PBX. Responsible purchasing product recommendations. Network Administrator 02/2010 05/2011 Company Name － City State Tested, configured deployed Windows 7 operating system Acronis Snap Deploy. Deployed tested Microsoft Exchange 2010 VMware. Administered SQL 2005 database run Dentrix DEXIS software. Configuration implementation Group Policies. Information Technology Consultant 10/2008 05/2011 Company Name － City State Managed provided security administrative support Paine Wetzel ONCOR International, Northridge Group, Rent Here Realty, Northwestern Dental Center. Supported Microsoft Windows 2003, XP, Vista Mac operating systems. Responsible purchase decisions provide best end point security solutions. Obtained Milestone Advanced Certified Partner video surveillance. Network Administrator 10/2008 05/2011 Company Name － City State Installed configured LAN Windows XP Windows Vista clients. Administration Microsoft Active Directory. Administration Microsoft Exchange 2003 systems including backup recovery. Deploy Symantec endpoint security solutions implemented disaster recovery. Managed multiple desktop applications: Microsoft Office, Adobe Acrobat, ACT. Administration intranet. Network Administrator 10/2008 12/2009 Company Name － City State Provided on-site technical support Windows 2003 2008 servers, workstations, laptops, Blackberries, iPhones. Migrated Exchange 2007 SCR Exchange 2003 PowerShell DAS. Managed Windows Server 2008 Windows 7. College Education Computer Technician 07/2006 06/2008 Company Name － City State Performed PC Mac hardware software configurations. Troubleshot general Novell Client issues. Installed maintained peripherals. Built images used Symantec Ghost. Education Master Science Business Information Technology 2018 DePaul University － City State Bachelor Science Network Communications Management 2009 DeVry University － City State Skills Active Directory, administrative support, Adobe Acrobat, Architect, backup, budget, Client/Server, hardware, Concept, Client, clients, client support, DAS, database, disaster recovery, Ghost, LAN, laptops, Mac hardware, Mac, Exchange, Microsoft Exchange, Microsoft Exchange 2003, Microsoft Office, Windows 7, Windows, Microsoft Windows 2003, Windows XP, NEC, Novell, operating systems, operating system, PBX, peripherals, Policies, processes, purchasing, servers, SLA, SQL, Symantec, technical support, phones, Video, Vista, web servers, WAN, Windows Server",INFORMATION-TECHNOLOGY
"EXECUTIVE CHEF III Summary Experienced well rounded Executive Chef. Creative, innovative, ambitious. Classically trained Le Cordon Bleu French Cuisine Scottsdale, Arizona. Highly skilled cooking methods ethnic cuisines. Competencies Expert proficiency PC Mac Programs Expert Understanding HACCP State Sanitation Standards Focused disciplined Well Versed Palate ServSafe certified Food handlers card High volume production capability Expert Understanding Food Labor Control Measures Experience Company Name City State Executive Chef III 01/2016 08/2016 Reduced food costs 7 percent expertly estimating purchasing needs buying approved suppliers. Provided courteous informative customer service open kitchen format. Expertly estimated staffing needs adjusted hourly schedules accordance demand patterns, budget local labor laws. Implemented supported company initiatives programs. Ensured smooth kitchen operation overseeing daily product inventory, purchasing receiving. Conducted daily inspections maintained food sanitation kitchen equipment safety reports. Company Name City State Presence 03/2014 01/2016 Company Name City State Regional Executive Chef 03/2014 01/2016 Quickly courteously resolved guest problems complaints. Enforced appropriate work-flow quality controls food quality temperature. Developed strategies enhance catering retail food service revenue productivity goals. Validated weights pricing scale printer machine. Prepared variety local seasonal specialties contributed 15 boost sales summer months. Reduced food costs 6 percent expertly estimating purchasing needs buying approved suppliers. Expertly estimated staffing needs adjusted hourly schedules accordance demand patterns, budget local labor laws. Effectively managed assisted kitchen staff producing food banquets, catered events member dining areas. Consistently kept clean safe environment adhering federal, state local sanitation safety requirements. Company Name City State Garde Manger/Production Manager 11/2012 03/2014 Systematically tasted smelled prepared dishes, observed color, texture garnishes. Collaborated closely Food Beverage Director conduct staff meetings resolve service, product personnel issues. Implemented supported company initiatives programs. Effectively managed assisted kitchen staff producing food banquets, catered events member dining areas. Followed proper food handling methods maintained correct temperature food products. Conducted daily inspections maintained food sanitation kitchen equipment safety reports. Actively participated staff meetings operated effective management team leader. Company Name City State Owner 11/2011 10/2012 Built fostered team environment Identified opportunities increase revenue, decrease kitchen expenses maximize departmental productivity without compromising guest satisfaction. Displayed positive friendly attitude towards customers fellow team members. Company Name City State Sous Chef 10/2009 07/2011 Expert final plate preparation authentic presentation. Built fostered team environment Correctly safely operated kitchen equipment accordance set guidelines. Persistently strove continual improvement worked cooperatively team member. Diligently enforced proper sanitation practices prevent spoiling contamination foods. Displayed positive friendly attitude towards customers fellow team members. Consistently tasted, smelled observed dishes ensure visually appealing prepared correctly. Set performed initial prep work food items soups, sauces salads. Developed strategies enhance catering retail food service revenue productivity goals. Company Name City State Sous Chef 04/2009 09/2009 Set performed initial prep work food items soups, sauces salads. Provided nutritious, safe, visually appealing, innovative properly prepared flavored food. Developed strategies enhance catering retail food service revenue productivity goals. Prepared healthy, enjoyable breakfasts dinners diners. Quickly courteously resolved guest problems complaints. Established maintained open, collaborative relationships kitchen team. Followed proper food handling methods maintained correct temperature food products. Ensured smooth kitchen operation overseeing daily product inventory, purchasing receiving. Effectively managed assisted kitchen staff producing food banquets, catered events member dining areas. Education Training Associate Arts Le Cordon Bleu Culinary Arts Culinary Arts 2008 Scottsdale Culinary Institute City State Le Cordon Bleu Culinary Arts Culinary Arts Skills Administrative duties, Cash Handling, direction, HR, Inventory, Mac, Purchasing, Record Keeping, Retail",CHEF
"ENGINEERING ASSISTANT Profile R etired Engineering Assistant 25 years telecommunications experience, excellent CAD drafting skills quality clerical abilities. Skills Ability utilize TIRKS, Switch, LFACs, Microstation, ICGS IDDS, Word, Excel, RequestNet, AARDWOLF, ADTRAN, Microsoft Outlook, CCP, WSAM Image, Lotus Sametime, Fiber Brains, Ringbuilder, Plat Indexes, VENUe, WSAM-DC Fiber, Traffic Control State Highway database, ASSIST, Workforce Management systems, office switchphone Self-taught skills office party event planning decorating Accomplishments AutoCad Software Utilization Produced drawings maintained, archived retrieved CAD files drawing documents completion engineering work orders. Professional Experience Engineering Assistant 08/2006 12/2014 Company Name － City State Utilized company computers records obtain information design distribution circuit service orders. Interfaced organizations order facilitate accurate work order designs. Used engineering methods, procedures databases prepare designs. Used planning documents, field notes databases analyze data prepare specific estimates, routine work orders projects growth, relief, damaged plant customer demand. Endured physical field visits identify incorrect unsafe conditions design corrective plant configurations. Tracked monitored construction departments including contractors, assure timely completion issued engineering work orders. Utilized computer drafting tools. Negotiated, coordinated communicated engineering matters include permit applications rights way Verizon personnel, private owners, customers, building contractors, utilities government agencies. Completed site visits foot, occasionally rough terrain carrying engineering equipment. Climbed ladders enter Controlled Environment Vaults (CEVs), construction sites potentially dangerous industrial areas. Wore appropriate Engineering safety equipment, required. Performed daily clerical office work additional duties required. Facilities Administrator 09/2000 08/2006 Company Name － City State Prepared diagrams, schematics, work orders, maintained records performing graphic drafting functions rough sketches. Updated maintained maps, logs, drawings, graphs, charts, land base drawings schematics comprise engineering OSP, electronic, copper, conduit fiber facility records. Utilized CADD (Computer Assisted Drafting Design), Microstation, free hand drafting lettering techniques prepare maintain records Maintained accounting records adjustments. Performed miscellaneous duties required. Actively used mechanized support systems update records, evaluate resolve data errors, prepare cable transfer rewire sheets, build terminals, facility addresses, cable information post air pressure devices. Acted point contact engineering handoffs, facility checks, inquiries, information requests etc. Received calls regarding address verification. Corrected updated NTAS database ensure accuracy download 911 database. Updated system reflect Clear Defective Pairs (CDP) requests. Operated engineering office equipment. Occasionally assisted engineers field site surveys. Prepared vouchers Prepared Cost Work Orders specialized cost tracking orders customer billing administrative purposes. Special Clerk 10/1995 09/2000 Company Name － City State Used engineering plats trace cable loop makeups. Performed clerical office duties responsibilities required. Assisted Planners updating tracking cable facility records. Ran work related office errands within building. Maintenance Administrator 08/1992 10/1995 Company Name － City State Answered customer complaint calls regarding telephone service issues. Used office computer database effectively test evaluate trouble customer phone lines order determine necessary repair maintenance needed. Volunteered setup decorate office functions events. Worked departments resolve repair maintenance complaints customer lines. General Clerk 11/1989 08/1992 Company Name － City State Handled office clerical responsibilities required. Education Training Food Handler Certificate Food Services 1981 Keystone Job Corps － City State •Completed Foodservice Trade program record time top class •Completed College Prep program led enrollment West Virginia Institute Technology High School Diploma 1980 Chopticon High － City State Trained held Data Entry Clerk position Patuxent Naval Air Base school Work-Study program Health Education Language Arts West Virginia Institute Technology － City State Completed 2 years coursework towards Health Education Language Arts degree, 1983 ADDITIONAL SKILLS AND QUALIFICATIONS •Held clerical Government positions CCIR office Navy DIP (Deserter Information Point) office located Navy Annex Arllington, VA. Duties included sending location information AWOL military personnel military MPs via computer clerical office work. •Held Government clerk typist position O.J.C.S. (Office Joint Chief Staff) office located Pentagon. Duties included typing military Awards, Certificates Recognition letters. •Certified Food Handler 1981 •Assisted seasonal Red Cross Blood Drives 3901 Calverton Blvd, Beltsville, MD",ENGINEERING
"ACCOUNTANT Summary Several years experience providing information creating software solutions business needs efficiencies. Three plus years experience varying accounting positions. Work well independently part team. Knowledgeable use MS Office products. Skills Excel spreadsheets Meticulous attention detail Self-directed Results-oriented Professional mature Strong problem solver Dedicated team player Understands grammar Experience 01/2009 02/2010 Accountant Company Name － City State Prepared, amended reviewed individual income tax returns. Assisted individual tax planning preparation corporate income tax returns. 01/1993 Current Data Processing Manager/Programmer Company Name － City State The nation's largest independent corn soybean seed company, focused developing world's best- performing corn soybean seed. Responsible enhancements software written COBOL CL IBM System (AS/400, iSeries, Power System). Assist management staff information needs questions. Design, develop, test document modifications Accounts Receivable, Orders, Inventory, Growers, Billing, Miscellaneous Invoicing, General Ledger, Accounts Payable, Payroll, Bank Reconciliation Budgeting. Provide information management reports, queries, spreadsheets, maps, written documents verbally. Support train employees software changes. Schedule monitor system backup; restore information needed. Design maintain resource password security. Select Accomplishments: Automate emailing statements account managers Create maps management Automate creation cash management spreadsheet Automate end year sales reporting Transfer grower pricing information Accounts Payable File W-2s, state W-2 SUTA reports electronically Payroll direct deposit 401k benefit Add/increase/remove fields database (account number, product code) Developed modified software various marketing/pricing programs Converted software S/36 environment native (OCL CL, 1985 COBOL standards) Design, develop test underlying database used web portal created consultants Direct deposit checks select group vendors Developed Bank Reconciliation Financial Statement consolidation applications Program interfaces AS/400 KRONOS (employee hour information) Enhancement allow access select information outside account managers via dial-up Reviewed/changed programs necessary year 2000 (increase year 2 4 digits) Developed bill lading application interface Inventory Accounts Receivable. 01/1991 01/1992 Supervisor Accounting Company Name － City State A member-owned, not-for-profit electric cooperative serving farms, homes businesses northwest IA. Supervised General Accounting system, including preparation timely accurate financial reports maintenance general ledger, subsidiary ledgers related records accordance GAAP REA system accounting. Supervised non-energy related Accounts Receivable, Accounts Payable, Payroll, Cash Management Work Order accounting systems work performed three people. Responsible employee training performance evaluations within department. 01/1991 Programmer Company Name － City State Modified existing software written COBOL IBM System/36 price products according client's specifications. Designed programmed Inventory system interfaced existing invoicing system. 01/1981 01/1990 Programmer Company Name － City State A software development company specializing Pharmacy, Seed Banking applications. Responsible program development modifications COBOL (5 years) BASIC (5 years). Hardware included System/36, AS/400 (36 environment), PC's, 5120, System/23 System/34. Software experience included General Accounting, Seed Industry, Pharmacy, Banking Trucking. Consulted customers determine special needsand modified software accordingly. Backup support department providing installation, training telephone assistance customers. Assisted sales department demonstrations technical questions. Wrote software documentation. Designed Payroll tax calculation program accommodate tax withholding majority states Instrumental design Order Entry application. 01/1980 01/1981 Staff Accountant Company Name － City State Bank headquarters Minneapolis, MN later merged Wells Fargo Co. Responsible preparation month-end financial statements, quarterly Call Reports internal reports. Balanced monitored balancing subsidiary ledgers general ledger monthly basis. Reviewed income expense accounts proper classification. Wrote BASIC computer programs. Participated bank's business development program. Education Training August 1980 Bachelor Arts Accounting Mathematics Computer Science University Northern Iowa Cedar Falls Accounting Mathematics Computer Science May 1980 Passed Certified Public Accountant exam, State Iowa certificate Skills accounting, General Accounting, accounting systems, Accounts Payable, Accounts Receivable, AS/400, Automate, Backup, Bank Reconciliation, Bank Reconciliation, Banking, BASIC, Billing, Budgeting, business consulting, business development, Cash Management, cash management, CL, COBOL, Hardware, Certified Public Accountant, client, database, train employees, employee training, Financial, financial reports, financial statements, General Ledger, IBM, Inventory, Invoicing, KRONOS, marketing, access, Order Entry, Payroll, PC's, pricing, profit, program development, sales, sales reporting, software development, software documentation, spreadsheets, spreadsheet, tax, tax planning preparation, tax returns, telephone, web portal, written, year 2000",ACCOUNTANT
"HR MANAGER Professional Summary Senior HR professional continuous improvement approach building supporting organizations. Driven HR Manager bringing innovative approach human resource management creating team-driven environment fosters room development growth. Dedicated HR professional strong grasp employment laws, compliance issues benefits plans. Successfully introduces process improvements staff-development initiatives drive corporate goal attainment. Creative Business Partner dedicated developing unique employee orientation training programs generate loyal knowledgeable staff. Skills administrative, ADP, backup, Benefits, bookkeeping, clarify, competitive, customer service, database, delivery, documentation, employee relations, filing, government, HR, human resources, human resource, insurance, job analysis, labor relations, law enforcement, Team building, letters, market, meetings, mail, office, Payroll processing, payroll, personnel, policies, processes, Project management, proposal, quality, recruiting, recruitment, safety, strategy, employee handbooks, vendor management, vendor management, vision, year-end Work History HR Manager 06/2016 Current Company Name – City State Developed evolved department's mission, workflows structure continuously developing improving processes ever-changing environment. Implemented company's first sourcing tracking system. Built comprehensive employee recruiting strategy allowing fill 50+ positions period 9 months. Cut cost per hire reduced average days fill positions. Achieved department goal reducing turnover. Placed new Benefits Broker coordinated implementation new benefit programs ensuring current competitive. Educated advised employees group health plans, voluntary benefits 401(k) retirement plans. Managed aspects leave administration, including employee notifications vendor management, disability programs health benefits. Developed new process employee evaluation resulted marked performance improvements. Handled understaffing, disputes, terminating employees administering disciplinary procedures. Resolved employment-related disputes proactive communication. Offered fair equitable compensation comparing current salaries market pay. Audited workplace, employee management policies procedures. Developed enforced company policy procedures relating phases human resources activity. Sr. HR Generalist 01/2015 05/2016 Company Name – City State Acted liaison maintained open lines communication Directors, middle management front-line employees. Developed company personnel policies, standard operating procedures employee handbooks. Established monitored employee pay scales. Audited workplace, employee management policies procedures. Educated advised employees group health plans, voluntary benefits 401(k) retirement plans. Built comprehensive employee recruiting strategy. Managed employee rewards programs. Conducted job analysis job evaluations, resulting quality job specifications. Developed innovative new-employee orientation programs, including safety training. Shadowed employees determine accurate description duties skills required position. Developed enforced company policy procedures relating phases human resources activity. Managed aspects leave administration, including employee notifications vendor management, disability programs health benefits. Benefits Administrator 01/2014 06/2014 Company Name – City State Closely partnering brokers minimize year-over-year cost increases medical, dental vision health plans. Organized district-wide Benefits fair. Provided hands-on customer service 2500 district employees retirees. Educated advised employees group health plans, voluntary benefits retirement plans. Human Resources Supervisor 08/2013 02/2014 Company Name – City State Led comprehensive safety training 55 staff members. Handled understaffing, disputes, terminating employees administering disciplinary procedures. Resolved employment-related disputes proactive communication. Coordinated work activities subordinates staff relating employment, compensation, labor relations employee relations. Developed company personnel policies, standard operating procedures employee handbooks. Developed facilitated new-hire orientations. Audited workplace, employee management policies procedures. Educated advised employees group health plans, voluntary benefits 401(k) retirement plans. Built comprehensive employee recruiting strategy. Developed innovative new-employee orientation programs, including safety training. Acted liaison employees insurance carriers resolve problems clarify benefits. Human Resources Generalist/Administrative Assistant 02/2013 08/2013 Company Name – City State Conducted background checks candidates obtaining information law enforcement officials, previous employers references. Evaluated timecards accuracy regular overtime hours. Updated presentation documents compensation committee review. Captured key feedback employees exit interviews. Supported human resources staff new hire orientations monthly departmental meetings. Implemented tracking database employee professional development licensure renewal credits. Coordinated employment offers management extended offers selected candidates. Researched payroll, COBRA, disability FMLA issues. Reviewed human resource paperwork accuracy completeness verifying, collecting correcting additional data. Managed aspects leave administration, including employee notifications vendor management, disability programs health benefits. Developed company personnel policies, standard operating procedures employee handbooks. Conducted employment verifications investigations. Built comprehensive employee recruiting strategy. Shadowed employees determine accurate description duties skills required position. Developed enforced company policy procedures relating phases human resources activity. Acted liaison employees insurance carriers resolve problems clarify benefits. Processed unemployment claims acted company representative unemployment hearings. Human Resources Assistant 09/2008 02/2013 Company Name – City State Performed various administrative functions, including filing paperwork, delivering mail, sorting mail, office cleaning bookkeeping. Managed employee exit interviews paperwork. Provided backup payroll, needed. Recruited screened qualified potential employees. Developed facilitated new-hire orientations. Conducted employment verifications investigations. Facilitated criminal background check process new hires. Conducted background checks candidates obtaining information law enforcement officials, previous employers references. Supported human resources staff new hire orientations monthly departmental meetings. Implemented tracking database employee professional development licensure renewal credits. Entered personnel subcontractor data central database. Coordinated conducted new hire pre-interviews. Assisted management staff annual year-end processes data audits. Accurately prepared government compliance reports proposal requests employee data. Addressed resolved general payroll-related inquires. Sent notices employees subcontractors regarding expiring documentation. Reviewed human resource paperwork accuracy completeness verifying, collecting correcting additional data. Completed employee employment verifications unemployment paperwork timely manner. Reviewed corrected job offer letters completeness accuracy approving delivery. Education Bachelor Science Business Management 2009 University Phoenix San Jose Learning Center City State Business Management MBA 2010 University Phoenix City State MBA Human Resources 2018 Notre Dame de Namur University City State Human Resources",HR
"HR ASSOCIATE MOBILIZATION COORDINATOR Summary Professional extensive experience Human Resources Oil Gas Company. Want part organization allows utilize strongest skills achieve goals company, well personal goals. Accomplishments MVP Award, Houston, 2009. Meeting Project Client set goal mobilizations Escravos GTL project year end 2008. Training Focus The basicc Expatriate Foreign Nationla Taxation, Houston, 2007 Death Notification Training, KBR Employee Assistance Program, Houston, 2008. Skills MS Office (Word, Excel, Outlook powerpoint) SAP database, Applicant tracking system. Strong organizational Adminstrative skills Develop implement creative solutions cost, efficiencey deadlines. Articulate effective communicator trainer Committed achieving company personal goals high quality performance standards. Experience 01/2009 Current Company Name － City State HR Generalist Mobilized high volume exployees overseas short/long term accompanied /unaccompanied status. Point contact form beginning till end expats/Inpat assignment. Directed implemented human resource policies procedures provided guidance field human resources managers. Created assignment offers compensation packages include uplifts base pay, per diem allocation, additional payments benefits. Directed employee employee relations, policy development, training, recruitment, payroll benefits administration. Attended corporate planning meetings assisted re-writing international assginment policies procedures. Sit interviewes trained new employees. Administer Good Services review program twice year. Evaluated new hire documents employee evaluations, provided extensive training staff members. Prepared presented training seminars HR professional. Assist employee issues benefits, payroll, HR systems Administrative issues. Manage regions: Germany, Kuwait, Brazil, Australia, Italy, Mexico, China, Zambia, Angola. 01/2007 01/2009 HR Associate Mobilization Coordinator Company Name － City State Handled unemployment workers' compensation claims, maintained personnel files, updated company's affirmative action plan. Responded sensitivity timely manner employee problems concerns. Presented company policies, procedures, philosophy, benefits new employees. Attended corporate planning meetings assisted writing policies procedures. Arranged medical appointment, assignment paperwork, travel, hotel, car rental, temporary housing tax briefings. Prepared processed personnel transfer paperwork. Prepared distributed correspondence internal external candidates Apply entry work visas. Manage regions: Nigeria, Chad, Indonesia, Algeria, Canada, Qatar. 01/2005 01/2007 Administrative Specialist Administrative associate/ Tax assistant Company Name － City State Managed Tax Equalization Program Expats inpats. Collect check payments, verified amount send payroll endorsement Assist expats completing tax forms answer questions. Complete check request reimbirsement P&I employees IRS notices Initiate move notices Administer Certificate Coverage program expats assignment. Order office materials supplies varies vendors. Compose types collections letters corresoindence email certified mail. Back timesheet keeper Web pan initiator. Codes process invoices overhead financial numbers. 01/2003 01/2005 Administrative Associate Provided administrative secretarial support department. Worked complete defined tasks accordance standard procedures. Supports general business operations providing simply administrative support activities. Compiled, copies, sorted files records office activities, business transactions activities. collect distribute department employee's mail. Set pouch mail new projects. Took passport visa pictures. Notified payroll, HR A&F employees new assignment completions. Structured maintained clean organize office area. Education Training 2007 A.A General Studies San Jacinto College － City State General Studies 2010 B.A Business Mgt University Houston Downtown － City State Business Mgt HR mgt VP SHRM UHD chapter Activities Honors Member, SHRM, Houston, 2009 2017 Member, HR Houston, 2009 2018 Member, Houston International HR Roundtable LLC, Houston, 2011 2015 Languages Fluent Spanish English Read, Write Speak Skills administrative support, benefits administration, business operations, employee relations, process invoices, policy development, SAP, Structured",HR
"HR MANAGER Summary Human Resources Professional practical understanding business needs. Areas expertise include conflict management employee training. Highly effective incorporating creative leadership skills achieve business objectives. Directs projects improve efficiency meeting deadlines budget requirements. Highlights Hiring retention Training development Recruiting Compensation/payroll Employee relations Personnel records maintenance New hire orientation Meeting planning Workers' compensation knowledge Labor relations MS Office Excellent interpersonal coaching skills HRIS technologies Staff training development Human resources audits HR policies procedures expertise Project management Human resource laws knowledge Appointment setting Database management Experience Company Name City State HR Manager 01/2012 04/2015 Planned, directed, coordinated human resource management activities maximize strategic use human resources maintained functions workers compensation, recruitment, personnel policies, regulatory compliance. Key Results: New Hire Orientation, on-boarding activities HR functions offer letters, HR metrics tracking reporting. Set interview scheduling candidates interview team. Represented Company Unemployment Worker Compensation hearings. Monitored implemented Workers Compensation aspects as, advising medical treatment, informing WC attorneys updates, monitoring medical restrictions. Helped implement States ""Managed Care Program"" help reduce costs company. Verified processed candidate background information. Identified staff vacancies recruited, interviewed selected applicants Provided current prospective employees information policies, job duties, working conditions, wages, opportunities promotion employee benefits. Performed staffing duties, including dealing understaffing, refereeing disputes, firing employees, administering disciplinary procedures. Company Name City State HR Coordinator/Assistant 03/2011 11/2012 Provided high level support National Director General Manager well oversaw PGA TOUR golf charity events 31 domestic international locations. Responsible tactical strategic Human Resource department oversight, supporting functions employees. Key Results: Managed drug screen background processes. Processed payroll related employee documentation. Assisted executing marketing promotional initiatives developed Tournament Players Clubs PGA TOUR Brand Teams Coordinated travel logistics internal executives well interviewed candidates. Managed budget reports budgets, providing weekly updates GM. Wrote press releases PR documents upcoming tournaments. Maintained audits TPC venues help stay compliance PGA TOUR standards. Worked cohesively functional organizations (at levels) deliver expected results. Company Name City State HR Representative 02/2009 03/2011 Worked senior management create implement HR policies procedures; recruit employees; develop orientation, training incentive programs. Manage leave-of-absence programs personnel records; administer HR budget; handle HR workplace issues. Provided high level support senior executives. Key Results: Implemented programs policies areas training, compensation structures, benefits packages, incentives new-employee orientation. Managed drug screen background processes, well process maintain immigration documentation visa statuses Negotiated salary offers sign-on bonuses/relocation packages annually exempt non-exempt level. Coordinated travel logistics internal executives well interview candidates. Managed budget reports CEO, provided weekly updates. Provided support needed. Wrote employee manual covering issues including disciplinary procedures, code conduct, FMLA policy benefits information. Introduced company's first ""web interview"", creating reduction interviewing costs later adopted company-wide. Revised job descriptions across levels categories. Shadowed"" interviewed employees construct accurate picture duties skills required position. Was involved union contract negotiations, helped finalize create revised union contract. Company Name City State Sr. Executive Assistant 01/2007 12/2008 Provided broad range HR functions, including recruiting training employees, overseeing disciplinary action managing HR records. Resolved conflicts employees management, coordinated health fairs promote employee wellness performed exit interviews. Key Results: Trained member management team interviewing techniques best practices, conducting workshops one-on-one coaching sessions contributed sound hiring decisions. Scheduled meetings, conference rooms made travel arrangements necessary. Oversaw calendars scheduled appointments behalf executive. Supported high level executives, including CEO. Devised creative cost-effective incentive morale-boosting programs (including special events tiered awards structure) increased employee satisfaction productivity. Compiled analyzed data monthly reports prepare directors' presentations executive management. Company Name City State SR. Executive Assistant 02/2002 12/2006 Provided support Vice Presidents commercial military operations. Insured trade show exhibits prepared presented planned; communicated outcomes shows executives, maintained budgets shows. Key Results: Prepared reports completed shows budget analysis, attendance profiles, sales returns. Facilitated creation necessary graphics flyers, registration forms, announcements, etc. events final approval. Coordinated trade show involvement/event planning. Planned travel logistics executives customers, domestic international. Company Name City State Human Resource Regional Assistant 01/1998 01/2002 Maintained deductions payroll administration benefits, including pensions, annuities, health insurance, life insurance, dental insurance. Monitored Workers' Compensation claims coordinated work employees insurance carrier well tracked reported accidents. Key Results: Maintained department schedules, HR files, People Soft data. Assisted supported HR policies programs, including review salary processes Performed initial interviewing back ground screening Prepared presented reports involving HIPPA, OSHA, FMLA, Workers Compensation issues. Education 3/2019 Notary Public Bachelor Arts (BA) Human Resource Management 2016 UNIVERSITY OF PHEONIX Skills benefits, budget analysis, budgets, budget, coaching, contract negotiations, documentation, training employees, event planning, special events, executive management, senior management, firing, forms, functional, General Manager, graphics, hiring, human resource management, Human Resource, human resources, HR, insurance, regulatory compliance, letters, logistics, Director, managing, marketing, meetings, payroll, People Soft, personnel, policies, presentations, press releases, PR, processes, promotion, recruiting, recruitment, reporting, sales, scheduling, sound, staffing, strategic, travel arrangements, workshops",HR
"GRAPHIC DESIGNER Professional Summary Hi There! As designer strong passion profession excellent qualification, I seeking align company strong growth. The range experiences include anything editorial packaging designs, marketing advertising promotional products people, developing conceptual designs. My southern heritage style reflected designs, personality. I succeed motivation progress better creative leader. With noted I would like submit resume company. I believe upon review, come see I place passion energy performance. You recognize innovated ideas I good candidate position. More greatest strengths, essential consistent are: • Extensive expertise Adobe Windows softwares. • Precise attention details comfortable managing working within group. • Punctuality professionalism strong customer service experience. • Strong record responsible marketing campaigns, design teams, event coordinating. •Enthusiastic dedicated problem solver. For past five years, I studying working visual arts, graphic designs, marketing concepts, photography, event coordinating. I worked along side Creative Directors, Art Directors, University Presidents experiences working different clients coworkers, I realized good concept great end product executed correctly. I feel I power design background execute projects best potential. In words, dual strengths creative designer effective manager. I seeking professional opportunity utilize leadership, problem solving great customer service skills company. Core Qualifications MAC PC Adobe CS5 7 (Photoshop, InDesign, Illustrator, Dream Weaver) CSS HTML knowledge Linux knowledge Microsoft Office Suite expert Sketching Photography Drafting design Concept development, Color theory Photo retouching, rendering editing enhancing Self-motivated professional Resourceful researcher Results-oriented Advanced typography knowledge Computer-assisted design (CAD) 2007 Corporate design Strong design sense Conceptual thinker Time management Brochure newsletter formatting Logo business card Stationery letterhead Website enhancement Knowledge book design Quick learner Experience 05/2014 Current Graphic Designer Company Name － City State Responsibilities: I develop design photo products fund raiser ""To Remember This"" thats partners company Great American. Accomplishments I developed designed many photo products Photo Books, Calendars, Cards, Stickers used fund raiser ""To Remember This"" delivered 80k schools across US September 2014. Skills Used: I used time management effective productivity working products produce many products quickly effectively. I used design techniques skills develop visually pleasing designs correlated specific holidays designs. 02/2014 Current Creative Director Lead Graphic Designer Company Name － City State Responsibilities Take care matters deal design concepts. Put together designs templates use purchase orders, invoices, receipt forms, pitch deck presentations more. Accomplishments: Solely developed created company's brand identity. I designed promotional material including, logo, websites brochures, business cards, more. Skills Used I demonstrate leadership, problem solving, giving receiving creative direction inspirational skills. My graphic knowledge skill shown clean effect designs. 01/2014 Current Freelance Graphic Designer Company Name － City State Responsibilities: Redesign Hot Sauce labels logos. Designed promotional material. 11/2014 11/2014 Freelance Graphic Designer Company Name － City State Responsibilities: Redesign logo brought electronic form Designed promotional material, like business cards, letter head annual news letter. 12/2013 03/2014 Graphic, Web, Advertising Intern Company Name － City State Responsibilities Solely create advertisements, web banners promotional content, social media, band British Dependency. Design promotional material band, artist designer company promotes. Worked directly art director design concepts marketing tools. Accomplishments Created published 20 Web banners artists, British Dependency. 12/2013 03/2014 Graphic, Advertising Marketing Intern Company Name － City State Responsibilities Worked editor chief marketing event planning celebrities including Mr.Vegas, Wayne Marshall, Wyclef more. Solely created, redesigned, edited magazine covers, opening inside spreads. Coordinated events directed media attention Caribbean Artists Musicians living New York Metropolitan Area. Accomplishments: Solely created designed October 2013, January 2014, August 2013, September 2013 covers opening calendar spread For Triple Focus E- Magazine. Redesigned company's logo E-magazine 03/2013 03/2014 Graphic Design Tutor Company Name － City State Provide one assistance Adobe CS programs. Encouraged students develop concepts, creativity helped prepare student's work presentations. 03/2013 08/2013 Freelance Graphic Designer Company Name － City State Responsibilities Designed created album cover, mixtape cover, cd Illustration. Generated promotional flyer posters events. Redesigned logo called ""Lexacty"" clothing line. Accomplishments: Album Cover published Itunes. 01/2011 12/2012 Print Web Designer Student Ambassador Arts Company Name － City State Responsibilities: Built designed Websites university groups administrator offices Created posters, fliers, t-shirt designs marketing material events campus (SGA, Greek Life, CAB) Supervised Assisted department chair various University events. Directed managed events student university events, Family Day, Strawberry Jubilee, Gumbo Ya-Ya, more. Accomplishments: Department Chairman web graphic designs Southeastern Louisiana University's student life 2011. Acted coordinator assistance department chair university events. Elected lead web graphics designer student body 2012. Education 2015 B.A Visual Arts Southeastern Louisiana University － City State Earned 115 credits Visual Arts Bachelor's concentration Graphic Design Marketing 2014 A.A.S Graphic Design The Art Institute New York City － City State USA Concentration direct marketing tools Graphic Design field, leaned build company brand ground up. Collaborated designers artists marketing campaigns. Focused print design illustrations. Professional Affiliations Phi Mu Fraternity August 2010 Present National female fraternal organization promote high scholastic accomplishments, community involvement personal growth. Elected serve Vice President. Served committee head many different groups. Accomplishments: Over 100% participation Award Most Outstanding Committee Head Award Order Omega January 2012 December 2012 The Order Omega nationally recognized leadership honor society strives recognize students attained high standard leadership Greek college activities. SELU Student Government Association March 2011 December 2012 The members Student Government Association dedicated to: staying aware general welfare student body, serving channel communication student body, faculty administration, establishing executing programs projects beneficial student body, promoting improving relations local community student body. Accomplishments Student Body elected Senator Arts Humanities. Lead Web Designer Sigma Alpha Lambda January 2010 Present National Leadership Honors Organization United States dedicated developing individual serving campus community. Its mission recognize members academic achievement, engage members service, develop member leadership skills. National Society Collegiate Scholars January 2011 Present The National Society Collegiate Scholars (NSCS) honors organization recognizes elevates high achievers. NSCS provides career graduate school connections, leadership service opportunities gives nearly million dollars scholarships annually. NSCS members deeply committed scholarship, leadership service result, impacting campus local communities every day. Who's Who Among College Students January 2011 Present Each year, select group students called forward accept one prestigious awards academic community bestow — selection Who's Who Among Students. This exclusive honor conferred 2,842 schools 50 states District Columbia symbolized presentation award certificate. College Republicans January 2010 December 2012 College Republicans nations oldest, largest, active youth political organization. Founded 1892, currently 250,000 CR's around country 1,800+ campuses every state DC. Every year, CR's across America come together help elect Republican candidates, support Republican agenda, become future leaders conservative movement. Division Student Affairs Student Ambassador January 2011 December 2012 The DSA Leadership Ambassadors volunteers assist Division Student Affairs recruitment events, leadership development new students, education students rules, regulations, traditions university life.DSA Leadership Ambassadors also promote spirit unity among Southeastern students provide diligent service Southeastern community. Accomplishments Put together leadership retreat Ambassador's showed leadership skills, team building activities demonstrated excellent community service Southeaster's Students took part. Set informative tables booths month show school help students. Skills Desktop Publishing Software: Photoshop, Illustrator, HTML, Indesign Precise attention details comfortable managing working within group. Punctuality professionalism strong customer service experience. Strong track record solely responsible marketing campaigns, design production teams, event coordinating. Enthusiastic dedicated problem solver. Additional Information Portfolio www.behance.net/juliecollier Pacific Sourcing Website Design www.pacificsourcing.org Personal Website www.jucollier1211.aisites.com",DESIGNER
"STAFFING MANAGER Professional Summary well change possesses extensive expert knowledge human resources employment process within variety industries. [Job Title] focused improving productivity, increasing efficiency enhancing quality. Consistently exceeds goals staffing retention. Human Resources Recruiter accomplished sourcing, screening, qualifying closing candidates, well coordinating interviews follow up. Skills Good judgment Human resources policies Job fairs planning Workforce planning Pre-screening candidates Time management Sales techniques Safety training Pre-screening candidates Employment laws practices Work History 06/2014 Current Staffing Manager Company Name – City State Top performer top quartile expectations; Recognized setting branch record placements hours first quarter; Recruited high number new companies candidates Recaptured previous companies business Expanded existing client relationship generate additional job orders Recruiting Placement Source, screen interview qualified candidate pool based job specifications customer needs preferences Present assist client selection candidate process fulfill job orders ensuring qualified, capable motivated candidates fulfill client expectations Maintain on-going contact client companies temporary professionals currently assignment ensure receive exceptional customer service Resolve customer service issues quickly efficiently maintain highest level customer satisfaction Develop pool available temporary administrative professional workers quickly fill job orders short term assignments Candidate Recruitment Retention: develop pool available temporary administrative professional workers quickly fill job orders short term assignments Business Development Develop grow client base marketing services temporary and/or temporary-to- full-time staffing solutions Market clients via telephone well conduct in-person meetings key managers senior-level executives Market clients via telephone well conduct in-person meetings key managers senior-level executives Build existing client relationships generate additional business opportunities; Participate market services networking events increase organizational presence local business community. Developed facilitated job recruitment fairs. Promptly corresponded applicants coordinated conducted interviews. Led creation recruiting plans open positions. Developed salary proposals new recruits. Made salary adjustments managed contract renewals promotions. Developed facilitated job recruitment fairs. Addressed employee harassment allegations, work complaints concerns. 02/2013 Current Healthcare Recruiter Company Name – City State Established relationships clients developed recruiting strategies find right talent. On board HR compliance training. Developed candidate pool engagement. Led recruitment process, including initial assessments, interviews offers. Counsel candidate company benefits, salary company environment. Provided recruitment guidance clients including hiring managers HR Professionals Participated Webinars Conferences regarding Employee Referral Programs Recruiting Worked outside recruiters partnering 50/50 split arrangements. Created completed personnel action forms hires, terminations, title changes terminations. Tracked candidates pushed feedback disqualifications, time-to-fill statistics variables. 12/2011 08/2013 Marketing Director Company Name – City State Developed executed marketing plans orthopedic specialty group implementing hospitals, nursing homes, outpatient care centers medical facilities Responsible recruiting developing key talent including clinical staff positions, improving internal processes ongoing customer relations services. Maintained knowledge new existing surgical techniques medical devices Contact regular basis referring physicians prospective physicians, clinics hospitals. Established maintained interactive relationships managed care teams office staff. Doubled patient census revenue within first 6 months start date. Designed office brochures, TV commercial, posting/editing content social media identifying special practices physicians increase marketing value healthcare facility. Responsible providing information insights regarding customers, markets marketing effectiveness. Created submitted complete weekly marketing reports, census, market information, competitive activity, promotional marketing ideas. Participated Health Fairs local events market Facility. Created maintained organizational brand, devising brand strategies. Created completed personnel action forms hires, terminations, title changes terminations. 01/2010 01/2011 Patient Care Services Representative Company Name – City State Partnered local organizations universities engagement interest jobs offered community. Converted employee status temporary permanent. Screened applicants based qualifications background. Facilitated new employee orientations foster positive team attitude. Pre-screened resumes prior sending corporate hiring managers consideration. Networked industry contacts, association memberships associates. Posted positions approved recruitment channels. Developed salary proposals new recruits. Made salary adjustments managed contract renewals promotions. Led creation recruiting plans open positions. Promptly corresponded applicants coordinated conducted interviews. Organized new employee orientation schedules new hires. Developed facilitated job recruitment fairs. Addressed employee harassment allegations, work complaints concerns. 01/2007 01/2009 Patient Care Services Representative Company Name – City State Addressed employee harassment allegations, work complaints concerns. Conducted exit interviews verified employment termination paperwork completed. Supported management developing implementing personnel policies procedures. Hired employees initiated new hire paperwork process. Explained human resources policies, procedures, laws, standards regulations employee. Tracked key dates deadlines maintained specific personnel lists. Organized new employee orientation schedules new hires. Promptly corresponded applicants coordinated conducted interviews. Coordinated meetings, developed meeting content presented human resources law updates. Led creation recruiting plans open positions. 01/2006 01/2007 Surgery Coder Company Name – City State Tracked key dates deadlines maintained specific personnel lists. Coordinated meetings, developed meeting content presented human resources law updates. Promptly corresponded applicants coordinated conducted interviews. Posted positions approved recruitment channels. Made salary adjustments managed contract renewals promotions. Pre-screened resumes prior sending corporate hiring managers consideration. Facilitated new employee orientations foster positive team attitude. 01/2004 01/2006 Administrative Assistant Company Name – City State Promptly corresponded applicants coordinated conducted interviews. Led creation recruiting plans open positions. Developed salary proposals new recruits. Made salary adjustments managed contract renewals promotions. Posted positions approved recruitment channels. Pre-screened resumes prior sending corporate hiring managers consideration. Facilitated new employee orientations foster positive team attitude. Screened applicants based qualifications background. Supported annual [Program Name] program preparing worksheets, communication materials coordinating meetings. Converted employee status temporary permanent. Researched prepared new termination employment policy. Tracked candidates pushed feedback disqualifications, time-to-fill statistics variables. Specifically assigned [Department Name] department recruitment [Number] requisitions. 01/2003 01/2004 Medical Insurance SpecialistPain Control Associate Company Name – City State Conducted exit interviews verified employment termination paperwork completed. Supported management developing implementing personnel policies procedures. Hired employees initiated new hire paperwork process. Explained human resources policies, procedures, laws, standards regulations employee. Developed facilitated job recruitment fairs. Organized new employee orientation schedules new hires. Tracked key dates deadlines maintained specific personnel lists. Coordinated meetings, developed meeting content presented human resources law updates. Promptly corresponded applicants coordinated conducted interviews. Led creation recruiting plans open positions. Made salary adjustments managed contract renewals promotions. Developed salary proposals new recruits. 01/1999 01/2003 Medical Insurance Account Representative Company Name – City State Coordinated meetings, developed meeting content presented human resources law updates. Promptly corresponded applicants coordinated conducted interviews. Led creation recruiting plans open positions. Developed salary proposals new recruits. Made salary adjustments managed contract renewals promotions. Tracked candidates pushed feedback disqualifications, time-to-fill statistics variables. Specifically assigned [Department Name] department recruitment [Number] requisitions. Created completed personnel action forms hires, terminations, title changes terminations. Handled immigration-related issues business unit. Education 1 1998 Diploma Sharyland High School City Coursework English, Communications Journalism 1 2000 S Diploma South Texas Vocational College City State 1 2002 South Texas College McAllen, Texas LVN UTPA 2002-2004 Edinburg, Texas 41 College Hours New Start CNA School 2011-2011 McAllen, Texas CNA-Texas Certified Skills administrative, benefits, brochures, Business Development, CNA, competitive, Conferences, content, client, clients, customer relations, customer satisfaction, customer service, editing, hiring, HR, marketing plans, marketing, Market, meetings, office, networking, nursing, organizational, processes, Recruiting, Recruitment, staffing, telephone, TV",HEALTHCARE
"HUMAN RESOURCES MANAGER www.linkedin.com/in/theealimuniz Professional Summary Dedicated Human Resource Manager hands-on personnel management experience, business-related academic knowledge blends seamlessly position Human Resources Manager. Adapt addressing sensitive issues maintaining strictest confidentiality. Particularly organized efficient flair prioritizing. As well highly skilled incorporating creative leadership skills achieve business objectives. Skills Equal opportunities facilitation Recruitment strategies Labor negotiations Recordkeeping Compensation structuring Benefits administration Payroll coordination Workforce improvements Company organization Training programs Human Resources Certification New employee orientations Compensation benefits Termination procedures MS Office proficient Project management FMLA comprehension Society Human Resource Management Team building In-depth knowledge HR Compliance Trained FMLA/ADA/EEO/WC Knowledgeable HR Systems Professionals Human Resources Association Employee recruitment Business mediation ADP Workforce Now SharePoint Intranet softwar SharePoint Intranet software Microsoft Office Microsoft Access Oracle, Profit Line, CPR, Bilingual English/Spanish, Outlook, PaychexFlex, Zenefits, Crimshield, DocuSign, Conflict Management Problem Solving, Personnel Management, Interpersonal Skills, Organized Efficient, Diplomatic, Conflict Resolution, Business Knowledge, Pivot tables Work History Human Resources Manager 01/2018 Current Company Name – City State • Sourced Contract, Temp, Direct Hire Employees • Order VID, PID, Tech numbers employees Spectrum Charter • Onboard new hires HR system Zenefits Paychex Flex • Created PowerPoint presentation educating employees benefits programs costs designed implemented employee benefit programs • Advised management complex employment law issues resolve issue consistently fairly • Coach employees supervisory skills increase communications, clarify expectations improve performance. • Counseled employees performance improve quality service efficiency. • Maintain process necessary company licenses bonds. • Co-authored company's employee handbook outlining payroll • Reconstructed companies Hiring Process • Send Documents New Hires DocuSign • Work insuring company Vehicles, filing claims Accident Reports • Run MVR'S IIX • Created offer letter Policies company • Performance Evaluations better Performance Metrics Shadowed employees determine accurate description duties skills required position. Updated key human resource metrics, including turnover terminations, using reporting tools HRMS database. Conducted salary survey research exempt non-exempt positions. Established monitored employee pay scales. Facilitated criminal background check process new hires. Developed enforced company policy procedures relating phases human resources activity. Conducted employment verifications investigations. Developed facilitated new-hire orientations. Fitness Consultant 11/2017 01/2018 Company Name – City State High volume calling 200 calls per day generate sales. Follow prospects using established Gold's Gym sales systems. Conduct gym tours using established Gold's Gym sales systems. Conduct telephone inquiries using established Gold's Gym sales systems. Explained exercise modifications contraindicated movements participants history injury. Implemented marketing strategies resulted 12% growth customer base. Fitness Consultant 11/2017 01/2018 Company Name – City State High volume calling 200 calls per day generate sales. Follow prospects using established Gold's Gym sales systems. Conduct gym tours using established Gold's Gym sales systems. Conduct telephone inquiries using established Gold's Gym sales systems. Explained exercise modifications contraindicated movements participants history injury. Supervisor 05/2013 09/2017 Company Name – City State • Managed member billing accounts using Profit Line • Performed diversified administrative tasks including completing schedule 7 employees • Promoted organized variety events children ages ensuring safety • Hired, interviewed trained Kids Club Attendants • Outsourced find potential employees • Checked backgrounds Kids club employees • Payroll kid's club department ADP Provided instruction, coaching motivation employees shift. Developed enforced safety standards procedures food quality sanitation purposes. Checked job sites accuracy, quality ensure specifications project met. Marked clearance items moved merchandise proper area store. Supervisor 05/2013 09/2017 Company Name – City State • Managed member billing accounts using Profit Line • Performed diversified administrative tasks including completing schedule 7 employees • Promoted organized variety events children ages ensuring safety • Hired, interviewed trained Kids Club Attendants • Outsourced find potential employees • Checked backgrounds Kids club employees • Payroll kid's club department ADP Provided instruction, coaching motivation employees shift. Developed enforced safety standards procedures food quality sanitation purposes. Checked job sites accuracy, quality ensure specifications project met. Marked clearance items moved merchandise proper area store. Politely assisted customers person via telephone. Administrative Clerk 05/2009 09/2017 Company Name – City State • Checked members well answered Questions Concerns • Led programs science, technology, engineering, math young children • Assisted new employee orientation Greeted incoming customers professional manner provided friendly, knowledgeable assistance. Education BBA Management 2017 Ct Bauer University Houston City Management Graduated 3.465 GPA Member SHRM Dean's List Fall 2015 Majored Management Awarded Certificate Entrepreneurship Skills administrative, ADP, benefits, billing, bonds, clarify, Coach, Interpersonal Skills, Conflict Management, Conflict Resolution, CPR, Bilingual English, filing, Hiring, HR, law, market, math, meetings, Microsoft Access, Microsoft Office Suite, Outlook, PowerPoint, power point, Oracle, Payroll, pen, Personnel Management, Pivot tables, Policies, Problem Solving, Profit, quality, safety, sales, Spanish, Staffing, supervisory skills, telephone, written communications Additional Information HONORS AND AWARDS Presidents List Spring 2014 Summer 2015 Dean's List Fall 2015 Certifications Certificate Entrepreneurship",FITNESS
"PROJECT CONSTRUCTION MANAGER Summary Experienced Project Manager Auto CAD background, executing luxury custom residential projects bidding completion, maintaining industry-leading Quality standards, implementing CAD technologies major capability gains. Highly skilled leading cross-functional teams, liaising contractors external agencies, ensuring on-time completion project milestones. Able excel demanding environments introduce Best Practices. Highlights Residential construction Blueprint reading Leadership Exceptional problem solver Excellent driving record Strong communication skills Detail-oriented Friendly hardworking Architectural facades Accurate measurements estimates Auto CAD Proven working experience construction management Advanced knowledge construction management processes, means methods Expert knowledge building products, construction details relevant rules, regulations quality standards Understanding facets construction Schedule project logical steps budget time required meet deadlines. Familiarity construction management software packages Ability plan see “big picture” Competent conflict crisis management Leadership human resources management skills Accomplishments Turned around projects. Took numerous projects turned behind schedule budget turned around meet timeline budget commitments. Restored customer relationships. Built trusting relationships dissatisfied customers risk litigation, converting happy loyal. Facilitated subcontractor upgrades. Identified subcontractors quality value gaps replaced others could deliver higher standards. Built brand community project. Took job build affordable foster home church. The project faltering without direction, plans, funding. Secured plans, permits, funding complete project, building 8-bedroom, 9-bath foster home heavily funded contractor community donations. Project Manager construction Five international Furniture Retail stores Egypt. I first Project Manager work region, successful opening five stores. Experience Company Name August 2014 April 2016 Project Construction Manager City State Assisted skilled workers construction projects phases rough finish carpentry. Completed indoor outdoor residential construction projects Handle new-start announcements, intake bids, decide contractors use. Review building plans contracts obtain permits licensing. Review project depth schedule deliverables sub contractors needed. Oversee on-site off-site construction monitor compliance building codes client needs selections. Review work progress daily basis, plan ahead prevent problems resolve emerging ones, hands-on problem solving. Facilitate meetings owners, construction managers, upper management. Schedule building inspections. Stay front activities, priming subcontractors advance next deliverables, make sure they're ready needed change orders, purchase orders, preparation prevent delays mis-steps. Personally complete punch tasks requiring broad skill set making minor fixes addressing complex structural issues, stucco work, truss repair, drywall repair, installing appliances, hanging light fixtures. Company Name January 2012 January 2014 Interior Designer City State As Interior Designer largest furniture retailer U.S., I designed, developed, oversaw implementation floor plans, electrical, merchandise, paint, signage--all meet specifications time, quality, budget. I adapted plans maintain Ashley brand inside accommodating municipality requirements. Company Name January 2004 January 2011 Bartender City State While going school fulltime (2008-2011) I supported bartender I strengthened customer relations skills. Company Name January 2004 January 2008 Permit Coordinator City State As Permit Coordinator regional permitting service, I served 70 municipalities, helping builders cut red tape expedite permitting process. By understanding technical specifications construction, building trusting relationships builders municipalities, I able help builders save time, often money, permitting process. Education B.A Interior Design, International Academy Design Technology City State Interior Design, International Academy Design Technology WARRIOR LEADER COURSE (WLC) 2003 Leadership WLC, formerly called Primary Leadership Development Course (PLDC), first leadership course Non-Commissioned Officers (NCOs) attend. WLC month-long course teaches Specialists Corporals basic skills lead small groups Soldiers. This course hard hitting intensive emphasis leadership skills prepares Soldiers advance rank Sergeant. Ohio State University Sports Fitness Management City State Franklin Military Experience Company Name July 1998 September 2007 Field Artillery Surveyor City State Records field data, prepares schematic sketches, marks survey stations. Performs astronomic observation, measure azimuths, angles determines deviations target, connection, position area surveys angular measuring equipment. Assist PADS operator transfer, strap down, preparation operations PADS. Computes data using logarithms calculator obtain unknown required field data include computing accuracy ratios adjustment. Operates performs PMCS vehicles, radios, weapons, survey equipment. Skills Auto CAD, Great Leadership Skills, Operation Monitoring, Management Material Resources, Judgment Decision Making, Management Personnel Resources, Time Management, Complex Problem Solving, Critical Thinking, Active Listening, Reading Comprehension, Contribute planning Meetings, Excellent Verbal Written Communication Skills, Working Within Budget, Creative Resourceful, Hard Working, Proficient With Microsoft Office, Outlook, Excel Most Other Office Programs, Drafting, Understanding Construction Plans, Managing Change Orders, Organized, Detailed Knowledge Florida Building Codes, Multi Tasking",CONSTRUCTION
"ADVISOR Summary Customer Service Representative maintains high level professionalism, patience efficiency minimize customer dissatisfaction increase customer loyalty. Skills High customer service standards Call center management experience Proficient customer account software Strong problem solving ability Conflict resolution proficiency​ Customer Relationship Management software (CRM) Accomplishments Promoted Call Center Manager 2002. Experience Advisor 02/2007 08/2016 Company Name City State Supervise team 10 employees Make adjustments customer accounts needed Assist itune customers adding deleting services products As adviser I customer's first point contact representing Apple Support many popular products like iPhones, iPads, MacBooks, desktop Macs Healthcare Representative 08/2005 02/2007 Company Name City State Looked members charts give lab results apon request. Assisted Members appointments, referrals tranferring nurse. Maintained 100% compliance hospital government regulations (HIPPA). Confirmed updated personal information every call make sure Kaiser member accounts date. Billing Specialist Supervisor 04/2001 08/2005 Company Name City State Supervised 10- 15 call center employees Provided employee training needed teamAssisted Comcast customers billing inquiries disputesImplemented employee incentives keep employee morale Education Training Bachelor Arts Business Management 2017 University Phoenix Business Management Rancho Cordova, Ca, USA Skills Professional, friendly, compassionate, active listener processes ability Multi-task",HEALTHCARE
"HEALTHCARE CONSULTANT Executive Profile seminars 200 media interviews, executive health/longevity expert corporate wellness consultant. Created award-winning preventive care/patient education center Family Medicine Residency. Developed residential wellness program world-renowned Cooper Clinic Dallas ground floor. Administered $800,000 Kellogg Foundation grant train physicians Public Health Preventive Medicine. Developed innovative nutritional system rank high nutrient-density foods motivate individuals simple healthy eating. Designs Wellness consulting corporate executives, medical groups, hospitals, wellness centers, nutritional supplement manufacturers. Designed extensive marketing strategies health/wellness publications, healthy food products, nutritional supplements. Personal Objectives My career goal utilize experience skills larger organization, work teams create innovative products services health promotion, disease prevention/management, human longevity fields. Collaboration diverse groups synergize process product development implementation patient/client services. Skill Highlights Business Development Strategy: Expert Product Marketing Strategy: Expert Operational Systems Efficiency: Expert Wellness Program Development: Expert Lifestyle Change Methodology: Expert Professional Experience Healthcare Consultant March 2013 Current Company Name － City State Specializes assisting physicians, hospitals, outpatient rehabilitation clinics, diverse list healthcare providers throughout U.S. abroad achieve strategic operational goals. President Founder January 1990 Current Company Name － City State Responsible overall strategy implementation aspects business. Company provides consulting training seminars areas executive health, corporate wellness, nutrition, stress management/work-life balance, fitness, longevity. Publishing areas nutrition, fitness, wellness, sports, spiritual development. Executive Director January 1984 January 1990 Company Name － City State Developed residential Cooper Wellness Program Cooper Clinic ground floor resulting multimillion dollars revenue educational assistance improving health, longevity, quality life thousands clients, domestic international. Received Outstanding Service Award-Cooper Clinic, 1990. Associate Director July 1980 December 1983 Company Name － City State Created award-winning Preventive Care teaching program start-up medical residency program. Won $60,000 grant fund The Preventive Care Learning Center, patient/resident, teaching facility. Center taught Family Medicine residents patient education/preventive medicine skills Patient Care Magazine's Award Excellence Patient Education Family Medicine Residency. Developed off-campus Master Public Health program residents allied health professionals conjunction Loma Linda University $800,000 Kellogg Foundation grant. Appreciation Award Developing Nationally Recognized Program Preventive Care Florida Hospital Family Medicine Residency, 1984. Education Doctor Public Health August 1980 Loma Linda University － City State High level specialist wellness lifestyle management intervention. Academic preparation, practical skills, administrative abilities developing, implementing, evaluating programs protocols designed address wide spectrum health issues-particularly dealing chronic disease-including health risk appraisal, nutritional assessment recommendations, exercise testing prescription, smoking cessation counseling. Six-month Clinical Practicum Kaiser Permanente Preventive Medicine Dept. Riverside, CA including lifestyle counseling clients areas smoking cessation, weight management, fitness training, chronic disease risk factor reduction. Master Public Health August 1980 Loma Linda University － City State Specialized professional training community nutrition assume leadership position assessing community nutrition needs; planning, directing, evaluating nutrition component health promotion disease-prevention efforts. Bachelor Arts Business Administration June 1977 Andrews University － City State GPA: Enrolled Honors English. Andrews University Honored Alumnus Achievement Award, 2013. Business Administration Courses included Economics, Principles Management, Business Law, Business Ethics, Principles Marketing, Accounting. Enrolled Honors English. Andrews University Honored Alumnus Achievement Award, 2013. Bachelor Science Health June 1977 Andrews University － City State Health Courses included Organic Chemistry, Biology, Microbiology, Home Economics, Inorganic Chemistry, Massage Non-Drug Therapeutics. Skills Academic, Accounting, administrative, balance, Biology, Business Development, Business Law, Chemistry, interpersonal, CA, consulting, counseling, clients, directing, disease-prevention, Economics, Family Medicine, health promotion, leadership, Marketing, assisting physicians, Patient Care, processes, Product Marketing, Program Development, protocols, Public Health, quality, rehabilitation, scientific, seminars, Strategy, strategic, stress management, teaching",HEALTHCARE
"ORGANIZER AND CAPACITY BUILDING STRATEGIST Experience Organizer Capacity Building Strategist 01/2011 Company Name City State Civil Rights Disability Advocate Advocate people disabilities school, regional centers agencies Conduct case review client issues, research state agency violations Develop strategy provide technical assistance clients obtain positive outcome Attend IPP, IEP, mediations clients advocate Keep case file, summary, necessary documents referral attorney necessary Convened NCLR member organizations develop statewide action strategies. Developed advocacy materials organize actions campaigns Provided training technical assistance, coordination organizations advance policy. Special Education Advocate 01/2009 01/2011 Company Name City State Researched client issues manage legal correspondence. Completed outreach training disability special education rights. Wrote media releases organization events training. Strategized positive outcomes attorneys staff. Community Organizer/Founder 01/2000 01/2011 Company Name City State Wrote grant proposals, business plans, press releases Presented strategic plan goals variety audiences Organized constituents around special education, environmental health issues Collaborated 85+ local community leaders organizations Designed taught advocacy skills training program 300 parents annually Secured 100k funding parent advocacy training programs. Community Organizer 01/2008 01/2009 Company Name City State Trained constituents civil rights education issues pertaining Latino children. Promoted self-determination families communities. Collaborated community leaders organizations around education policy issues. Strategized attorneys staff organizing campaign. Legal Advocate 01/2006 01/2008 Company Name City State Trained constituents disability special education rights. Managed caseload clients disability-related issues. Strategized positive outcomes attorneys staff. Maintained working knowledge current disability laws legislation. Family Advocate 01/2004 01/2006 Company Name City State Developed presented workshops professionals needs high-needs families Worked homeless families obtain housing Facilitated cooperative working relationships agencies Served internal consultant team special education disability laws Facilitated cooperative working relationships agencies Provided technical assistance families policies procedures. Education JD Organizational Communication Nonprofit Management 2007 St. Edward's University People's College Law City State Organizational Communication Nonprofit Management Interests Board Member, Advocacy 4 Kids, Virginia Beach, VA (2015-current) Board Member, COPAA (Council Attorneys, Parents,& Advocates) (2009-current) Co-Founder, Ichi Villa Autism Alliance/Northeast Los Angeles Autism Parents (2012-current) Founder, Latina Mami Los Angeles, Special Education Legal Clinics (2011-current) Member, Community Now, (2008-2010) Radio Show Host, ""Mamis Color"" radio show, 91.7 FM (2001-2009) Board Member, Texans Midwifery (2001-2002) Graduate, Partners Policymaking (2005) Election Committee Chair Board Member, KOOP Radio (2005-2006) Special Education Citizen's Advisory Committee Bilingual Committee (2005-2008) Committee Member, March Dimes Program Services (1999-2004) Publications NCLR Latino Leadership Institute training Understanding Your Child's Special Education Rights"" Disability Civil Rights Throughout The Ages"" Disability Domestic Violence Survivors"" The Emotional Aspects Working With Parents Children High-Needs"" The Needs Diverse Families"" Organizing around Issues Affecting Your Community"" National Workshops Presented: Special Education Representation Social Justice Civil Rights Perspective"" COPAA 2015 Conference, San Diego, CA. Xicana Mamihood Activism: Responses Violence Our Families Communities"", Incite! Radical Feminists Color, Color Violence 4 Conference, Chicago, IL. Additional Information AWARDS/HONORS 2010: Latina Mami collective featured article Dr. Cristina Herrera The 21st Century Motherhood Movement, published Demeter Press 2005: Recognized Latina Magazine ""Inspiring Latina"" 2005: Named one Austin's ""10 Women We Love"" Austin Monthly Magazine 2004: Ernst Young Social Entrepreneur Year Finalist 2002: ""Mamis Color"" radio show named KOOP Social Justice Program Year OTHER COMMUNITY INVOLVEMENT Board Member, Advocacy 4 Kids, Virginia Beach, VA (2015-current) Board Member, COPAA (Council Attorneys, Parents,& Advocates) (2009-current) Co-Founder, Ichi Villa Autism Alliance/Northeast Los Angeles Autism Parents (2012-current) Founder, Latina Mami Los Angeles, Special Education Legal Clinics (2011-current) Member, Community Now, (2008-2010) Radio Show Host, ""Mamis Color"" radio show, 91.7 FM (2001-2009) Board Member, Texans Midwifery (2001-2002) Graduate, Partners Policymaking (2005) Election Committee Chair Board Member, KOOP Radio (2005-2006) Special Education Citizen's Advisory Committee Bilingual Committee (2005-2008) Committee Member, March Dimes Program Services (1999-2004) Skills agency, attorney, business plans, consultant, client, clients, detail oriented, grant proposals, legal, materials, organizing, policies, press releases, problem solving skills, research, strategy, strategic, technical assistance, training programs, workshops",ADVOCATE
"CONSULTANT Summary Master's degree Computer Science twenty-five years experience designing, implementing, maintaining computer programs, architectures, operating systems. Expert C, C++, Java, SQL web based applications. Over ten years' experience teaching adjunct full time faculty running consulting firm. Highlights Proficient HTML SQL expert Analytical Self-starter JavaScript expert C, C++, Java expert Accomplishments Awarded United States Patent Number 5,758,052 May 1998 Network Management Method Using Redundant Control Processors Awarded United States Patent Number 5,491,791 February 1996 System Method Remote Workstation Monitoring Within Distributed Computing Environment Deans Scholarship University Pittsburgh towards Ph.D. degree, May 1989 May 1990 Teaching Assistant University Pittsburgh, Operating Systems, August 1989 Experience Consultant January 2002 Current Company Name － City State Currently running business general programming web development. The majority work server side programming using either ASP PHP SQL. Recent contracts included PHP project using MySQL ticket broker 1500 websites. Another business analysis programming using SQL Server, C#, .NET, AJAX, HTML global law firm. Senior Operations Programmer January 2001 January 2002 Company Name － City State Operations programmer responsible programming card access systems. The programming included enhancements Casi-Rusco Picture Perfect system. Responsibilities write C SQL code enhance capabilities Picture Perfect. Maintained Red Hat Linux 7.1 server development purposes. Wrote PHP code generate reports MySQL database. Programming Manager Systems Analyst November 1999 January 2001 Company Name － City State Programming manager distance learning web based business. Responsibilities included managing programming department programming virtual classroom. The classroom created using Director parts including ASP, HTML, Flash, Quicktime VB. IS Manager July 1999 November 1999 Company Name － City State Programming manager web based business. Responsibilities included managing programmers IT professionals maintaining front back ends Internet based business. Programming done VB, Delphi JavaScript. Systems Analyst Department Manager November 1998 July 1999 Company Name － City State Systems Analyst large Internet based automated time clock project. Responsibilities included troubleshooting, interface set-ups vendors new account set-ups. Managed whole department director available. Languages used position Java, C++, VB, SQL, FoxPro HTML. Databases used Oracle btrieve. Senior Systems Developer October 1997 October 1998 Company Name － City State Software engineer inventory control group large project. Product developed Windows UNIX environment, final product delivered UNIX. Code developed C using dynamic SQL Oracle database. Duties included coordinating off-shore programmers, unit testing, sub-system testing, development performance tuning. Tools written VB Windows system. Computer Consultant April 1994 September 1997 Company Name － City State Developed Lotus 123 project manage resources project management team. GE Capital Stamford, CT Maintained enhanced C programs supporting client/server collections application. Provided 24 hour customer support application well. IBM Corporation Fishkill, NY Maintained previously existing code written Lotus 123. Oversaw delivery code using TCP/IP worked IBM's Financial Data Warehouse's Internet pages. Provided general PC customer support IBM management. IBM Corporation Southbury, CT Designed implemented OS/2 DB2/2 interface SQL VX-REXX application. IBM Corporation Fishkill, NY Designed implemented OS/2 Presentation Manager program C capture real-time scientific data IBM mainframe assembly line producing computer wafers. The data captured serial port piece equipment monitoring wafer qualify. Graphs drawn using OS/2 PM GPI commands. Spent time learning GPF tool code development. Self-Employed New Hyde Park, NY Designed implemented modifications dBase program customize client. Senior Associate Programmer January 1990 March 1994 Company Name － City State Poughkeepsie, NY Systems Test Lead OS/2 developer large OS/2 project written C manage TPF operating system. This included extensive Presentation Manager Database Manager knowledge. This LAN based system communications programming included. Also 370 Assembler programming TPF operating system. Additional Programming January 1979 July 1984 Defense Industry Programmed defense contractors Virginia, Maryland New York mostly using UNIX operating system, C, Extended Basic Fortran. This work mostly classified; real-time analysis submarine warfare. One 2-year project mapping Defense Mapping Agency. Education Master Science Computer Science 1989 University Pittsburgh University Pittsburgh, Master Science Computer Science, 1989, GPA: 3.75 Courses included: Compilers, Computer Architecture. Operating Systems, Algorithm Design Analysis, Computational Geometry, Information Processing, Database Design, Digital Design, Graphics Microcomputers. Almost work done using UNIX operating system. Bachelor Arts Computer Science 1978 State University New York, College Potsdam State University New York, College Potsdam, Bachelor Arts Computer Science, 1978 Studies included: Languages, Top Down Structured Programming, Systems Programming Operating systems. Skills Sql, Html, Asp, Mysql, Php, .net, Ajax, Business Analysis, C#, Contracts, Ms Sql Server, Sql Server, Os/2, Real-time, Database, Unix, Associate, Defense Industry, Fortran, Lan, Mapping, Test Lead, Topo, Tpf, Assembly, Assembly Line, Client/server, Collections, Credit, Customer Support, Db2, Dbase, General Pc, Ibm Mainframe, Mainframe, Project Management, Rexx, Tcp, Tcp/ip, Wafer, Systems Analyst, Oracle, Web Based, Flash, Engineer, Inventory, Inventory Control, Performance Tuning, Software Engineer, System Testing, Testing, Unit Testing, Access, Casi-rusco, Linux, Operations, Red Hat, Btrieve, C++, Databases, Foxpro, Java, New Account, Ups, Adult Learning, Apache, Back End, Clients, Computer Programming, Database Management, Dod, Government Contracting, Instructor, Mentor, Pascal, Patent, Security, Software Development, Structured Software, Systems Analysis, Teaching, Visual Basic, Web Server, Delphi, Javascript, Algorithm, Architecture, Database Design, Digital Design, Systems Programming",CONSULTANT
"PATIENT SERVICE REPRESENTATIVE Summary Seeking position using strong organizational skills, superb communication skills interest management position reputed organization rewards loyalty, hard work, dependability positive results team environment. Skills Maintains strict confidentiality Knowledge HMOs, Medicare Medi-Cal Medical Manager Software Electronic Medical Record (EMR) software HIPAA compliance Patient-focused care Strong work ethic Team player positive attitude Proven patience self-discipline Personal professional integrity Relationship team building Staff training development Effectively influences others Critical thinking proficiency Cultural awareness sensitivity Experience Patient Service Representative 03/2015 Current Company Name City State Trained new hires in-house staff members evaluation, data collection, analysis reporting strategies. Oversaw data queries made sure rectified efficient manner. Answered phone calls, emails, letters faxes efficiently provided accurate information responses. Guided handled 16 -employees including assistants; HR assistant (hiring employees assisting appraisals performance corrective action) responsible arrangement, resolving employee discrepancies Ability handle high volume inbound outbound calls, concluded nature calls.As well assisted callers proper Physician. Successfully organized appointments Physicians Patients, responsible typing reports, memos correspondence well established accuracy, consistent, detail-oriented capacity carry higher responsibility. Proficient Windows, Word, Excel, Access, PowerPoint, ect. Efficient registration patients, verifying patient Demographics entering data verifying patients insurance, scheduling patients via IDX, scan patient documents. Sending messages pediatric, adult, specialty physicians Clinicare. Paging Physicians Perfect Serve. Knowledge Medical Terminology Health Care related Training. Capable managing multiple tasks emphasis retaining quality standards. Ability quickly assess prioritize projects office tasks. Proficient evaluating problems quickly devising practical solutions. Handle cash, receipts ,and tracked cash withdrawals. Human Resource Assistant, Supervisor/Call cneter Supervisor 12/2011 03/2015 Company Name City State Properly directed inbound calls phone queues improve call flow. Facilitated information flow customer service, account management operations, quality assurance, training payroll departments guarantee call center objectives met. Led team customer service representatives increase service center profitability. Assisted development call center's operations, quality training processes. Selected interviewed candidates available positions. Conducted telephone onsite exit interviews employees. Worked closely HR business partners facilitate year-end talent reviews articulate team strengths. Helped training development staff aspects training coordination. Assisted customer service inbound outbound calls regarding HR inquiries. Created social media initiatives new employee search strategies. Drafted department-specific employee announcements. Partnered IT department create streamlined onboarding process new hires. Salon Manager/ Receptionist 01/1999 01/2011 Company Name City State Created repeat business developing long-term relationships regular customers. Enforced safety procedures accordance facility policies government regulations. Accountable staff development, budgeting supply ordering. Worked closely Salon team produce repeat clientel Re-designed every business form, containing time inventory sheets appointment calendars increase clarity effectiveness. Increased product sales 53% within first quarters Salon Manager. Developed productivity management arranging bi-monthly meetings talk accomplishments, matters room enhancement Resolved guest complaints. Customer Service Sales Associate 01/1996 01/1999 Company Name City State Fielded average 150 customer service calls per day. Recommended helped customers select merchandise based needs. Exchanged returned merchandise customers quickly efficiently. Confirmed appropriate changes made resolve customers' problems. Exercises sound judgment issuing credits making exceptions customer policies maintain high levels customer satisfaction. Extended customer subscriptions, offering discounts promotions ensure high customer retention rates. Informed customers sales promotions friendly engaging manner. Managed wide variety customer service administrative tasks resolve customer issues quickly efficiently. Trained new employees company customer service policies service level standards. Education Training Bachelors Arts 2011 Harrington College Design Skills Patient-focused care Excellent interpersonal skills Compassionate trustworthy caregiver Time management Detail-oriented Effectively interacts patients families. Medical terminology Charting record keeping",ADVOCATE
"PUBLIC RELATIONS MANAGER Summary A growing professional blends academic training recreation sports management hands experience operations, communications, media, public relations. With diverse background sports event industry, I gained appreciation means work hard, manage time roll punches. As creative logical hybrid, I tackle every opportunity enthusiasm determination always looking chance learn. Highlights 3.5+ years sports event industry Prepared press releases, event highlights, blog posts, media advisories distributed news various media channels Generated creative content official websites, social media platforms, emails Computer proficient Apple, Windows, Adobe Photoshop, Cision Vocus Recipient Best B2C Marketing Team 2014 Utah Marketing Awards Accomplishments Recipient Best B2C Marketing Team 2014 Utah Marketing Awards Experience 05/2014 Current Public Relations Manager Company Name － City State Main media contact The Color Run, The Color Run Night Electric Run Established mutually beneficial relationships organization media, sponsors, charities, runners Member creative content team generating copywriting content social media platforms website Created distributed press releases, media advisories, media packets 240+ events North America Set interviews staff media along training staff talking points FAQ's Updated press page website, monitored Wikipedia page, managed press email address Analyzed media coverage compile comprehensive information company media 10/2012 05/2014 Winter Olympic Games Press Attaché Company Name － City State Prepared press releases, event highlights, media advisories, blog posts distributed news various media channels Prepared, posted maintained content official website, social media platforms membership e-newsletter Coordinated facilitated athlete interviews, photo-shoots, video-shoots appearances local national media Creatively pitched stories local national media athletes organization Assisted creating implementing fundraising initiatives directed towards membership community Main point contact media 2014 Olympic Team Trials assisted phases planning execution event Handled media requests, press conferences, questions, managing victory event coverage short track team Facilitated interview requests coaches, athletes, staff media Managed relationships organization media working closely venue management 06/2012 10/2012 Foundation Associate Company Name － City State Assisted charity section official website Foundation Facebook page Scheduled managed volunteers, 50/50 raffle program silent auction home games Planned executed team fundraising events including Chicago Fire White Party, Bank America Chicago Marathon, Fire Brews Bites Molly's Cupcake fundraiser 09/2011 06/2012 Front Office Intern Company Name － City State Planned, promoted executed Duke's Kids Club, Reading Wranglers program team appearances community Planned executed post-game autograph sessions, watch parties season ticket holder events Assisted merchandising budgeting running team shop game online Assisted heavily media relations producing team game notes post game notes 08/2001 06/2012 Red Rock Raptors U9-U17 Girls Soccer Teams Assistant Coach Company Name － City State Prepared documents filed pleadings various Nevada courts Interacted daily clients ensure satisfaction case Leadership Taught game soccer providing technical tactical skill training 2-3 times per week Coordinated tournament, game participation registered team players Actively participated phases training, coaching, preparation soccer team Acted Head Coach necessary mentor young girls 05/2011 08/2011 Game Team Operations Intern Company Name － City State Assisted various pre-game half-time promotions throughout entire season Secured pre-game color guard, national anthem singers, walk champion participants volunteers Referee liaison 2011 CONCACAF-Gold Cup also handling referee team transportation Education Bachelors Science Recreation Management University Nevada Las Vegas － City State US University Nevada Las Vegas Las Vegas, Nevada // December 2012 Bachelors Science Recreation Management concentration Sports Management Certifications P.A Professional Affiliations creative content team generating copywriting content social media platforms website Presentations Handled media requests, press conferences, questions, managing victory event coverage short track team Skills Clients, Legal Assistant, Satisfaction, Training, Coaching, Mentor, Public Relations, Fundraising, Copywriting, Budgeting, Media Relations, Merchandising, Games, Adobe Photoshop, B2c, Marketing, Photoshop, Associate, Liaison, Operations",PUBLIC-RELATIONS
"BUSINESS ACCOUNT LEAD Executive Profile Strong Service Delivery Operations Management experience significant exposure entire value chain key contributions Operations framework set-up service delivery. Onshore account manager BPO engagements, responsibility overseeing delivery across BPO engagements multiple delivery locations various work streams, well responsibility business development new existing clients within BPO.A diverse career graph rich experience Strategy Planning, Service Delivery, Delivery Management, Business Analysis, Leadership 15 solid years experience Operations Service Delivery Extensive hands expertise Bid Management, Solution Architect, Transition Expertise handling Transition planning support. Adept implementing transition project plans according client business specifications Achievements managing Projects resulting dollar benefits company, initiatives involving re-engineering business processes, operations enterprise applications Excellent analytical, organizational, interpersonal skills, Identification negotiation Business Technology requirements Committed efficient accurate management information systems fast-paced, deadline-driven environment.Proven ability translate Business needs technology requirements supports company's Business objectives, successfully manage phases Projects needs analysis requirements definition Line Business, Support Function, implementation, training Results oriented professional, recognized taking major initiatives, adapting rapidly changing environment resolving mission-critical issues ensure bottom-line success Skill Highlights Client Relationship Management Delivery Management Client engagement structuring management Exceptional people skills, internal external Account planning management Financial management Sales solutioning Account strategy management Transition Management Quality management Core Accomplishments Revenue Growth: Enabled business growth creating successful solution helped contract extension 35M USD additional upsell 10M USD FY'14-15 Delivery Management: Managed contract financial estimated exceeded operating margins year year. Was promoted Business Account Lead due exceptionable delivery management. Client Value Creation: Managed multiple lean projects applied leading industry practices bring 5M USD positive P&L impact client. Process improvement resulted revenue increase Accenture increase productivity Escalation Management: Established strong relationship client major escalation actively participated claims settlement process helped client retentions improved relationships Professional Experience Business Account Lead February 2014 Company Name City State As Business Account Lead managed client relationship outsourcing contract client service management delivery contract. Activities include managing P&L account, managing teams, implementing improving standard processes tools drive operational efficiencies, meeting operational financial commitments. Developed managed outsourcing delivery contract relationships including transition service delivery, ensure smooth efficient way ensuring minimal escalations handling issues become escalations. Participated RFI RFP responses enable business case creation creating winning solution P&L Responsibilities account ensuring overall profitability. Responsible client relationship management Responsible BPO integration total ACN Engagement Leadership Responsible negotiation change requests cover scope, timeline dependency changes Maintain contractual compliance Created opportunities extend Accenture BPO business client account consultation Client Account Lead Establish formal routines delivery account reviews with: Client client account leadership Commercial directors Relevant executives BPO Sales Team Participate solution design processes Work close coordination sales team ensure commercial offer particular business line competitor's offerings. Participate development standard costing new services/contracts sign commitment proposed Service Level Agreement (SLAs) Review validate specific solution configuration/deal shaping, ensure delivery capability achieve client expectations. Work delivery leadership sign-off solutions. Support sales opportunities validate expected delivery capability. Key Achievements: Successfully renegotiated 35 M USD contract extension. 10 M USD sales achieved last 2 years Overall contract margin targets achieved year year adjustments. General Manager March 2011 January 2014 Company Name City State Program Managing 2 engagements F&A Legal BPO Scope Nordic US client respectively. The key object F&A scope perform different activities across towers P2P, OTC R2R various process covered like Vendor creation, invoice processing, helpdesk, T&E, Payment, Fixed assets, Reconciliation, Cash allocation, Billing, CCI on. For legal client Data Entry includes 5 functions foreclosure legal paper service process business. The functions Data Entry, Case Information Gathering, Affidavit Entry, Summons Assignment Backend Indexing .Managing overall Service Delivery end end 2 engagements team size 250 billable agents 9 team leaders 3 Managers. Managing overall Service Delivery 2 critical clients team size 200 billable agents 5 team leaders 2 Managers. Act single point contact Accenture Operations organizations/regions cascade information respective geographies vice versa Identify coordinate Accenture Operations resources needed various stages Program. Ensure ACN Service Delivery organization actively looking optimize process delivery leveraging solution functionality. Ensure solution enable Service Delivery organization deliver commitments area. Provide expert input access Accenture Operations SME's regional impacts needs. Manage escalated risks issues conjunction Program Lead. Main contact Client relationship Management Contract Delivery related scope Identify communicate potential impacts solution changes service delivery organization consideration part decision process. Sign service acceptance behalf Service Delivery Organization. Managing run estimates budgets Service Delivery Assessing Service Delivery Organization impacts ability proposed requested solution changes Innovation drive andalso scope increase deals part responsibility Key deliverable retention practice activities pertaining that. Working HR, Capability Development support groups enable it. Occasionally support Geo Sales teams defending Service proposals Key Achievements: Engagement managed leadership chosen represent Accenture ""Best Performing Outsourcing Deal"" IAOP forum. Delivered 7M USD P&L impact benefit client resulting 1M USD revenue addition part gain sharing Accenture Worked directly sales process several BPO RFP responses win rate 70% Engagements leadership lowest attrition rates. Operations Lead March 2010 February 2011 Company Name City State Project managing Global Biostatistics Programming Document Technology towers Clinical Research Team US based Pharma client. The key objective Clinical Research team collect, monitor research, assesses evaluate information lab tests subjects adverse effects medications make documents submission ready FDA. Also Managed Data Entry Safety Review towers Single Case Processing Team US based Pharma client. The key objective Pharmacovigilance process collect, monitor research, assesses evaluate information healthcare providers patients adverse effects medications. Managing overall Service Delivery 2 critical towers team size 91 billable agents 5 team leaders 2 Managers. Managing overall Service Delivery 3 critical towers team size 91 billable agents 5 team leaders 2 Managers. Key responsibility manage Overall Service Delivery ensuring SLA Compliance Single Case Processing Team, Global Biostatistics Programming Document Technology towers strategizing meet SLA targets process Client. Forecasting hiring requirements completing hiring process line HR. Planning Quarterly monthly Target Teams accordance Process deliverables. Bi- annually Performance Appraisals Team Leaders team members Central HR Dept. Scheduling trainings team members various departments per business need. Maintaining healthy client relations ensure smooth business flow. Managing exceeding quality expectations Clients identifying opportunities process improvements. Front-ending client process related issues including capacity management target setting. Key Achievements: Involved setting accuracy framework AEP, GBP DocTech processes. Designing functionally implementing metrics management process resulting productivity put increase. Restructuring resource level performance management system reformatting individual level ""Balance Scorecard"" make performance evaluation data driven. Setting ""Incident Management"" process resulting month month reduction client rework cases. Solutioned Aggregate Safety Reporting Productivity SLAs. Setting people forums resulting improvement GES scores reduction attrition. Created Operation Guide document processes. Assistant Manager/ Manager August 2006 October 2008 Company Name City State Managed team 72 agents 5 Team Leaders B2B Order Cash Process along handling team 20 agents 2 team leaders looking Credit Balance Project. Was responsible ensuring SLA's Cash Aging met also ensure Cr balance shows month month reduction. My responsibility also ensure maintain healthy ledger hence conduct housekeeping activity petty dollars write offs conducted monthly. To introduce quality rigor process remove areas concern thus bringing improvement process performance. Holding team meetings, taking one one session sharing best practices. Maintaining team statistics leave record, training schedule preparing ""performance based"". Strategizing meet SLA targets process Client. Forecasting hiring requirements completing hiring process line HR. Planning Quarterly monthly Target Teams accordance Process deliverables. Bi- annually Performance Appraisals Team Leaders team members Central HR Dept. Scheduling trainings team members various departments per business need. Client relations ensure smooth business flow. Key Achievements: Was given ""Zen Master"" Award Was given rewards points Sr. manager exceptional performance. Implemented behavior driven input metrics, helped increase call productivity 30% within 2 months. Streamlined SLA reporting process. Achieved highest ever cash collected month December 2009 2 year history process. Team Leader December 2002 July 2006 Company Name City State The scope exercise included answering inbound well outbound supervisory calls collection outstanding checks. Responsible team's performance part goal ensure team's performance par teams similar portfolios well ensure SLA's met. Conducting briefing giving explanations client process performance bi-weekly basis. Had additional responsibility ""process trainer"" absence dedicated trainer also part ideas committee reward new idea forwarded associates. Interacting client discuss strategy collections raise monthly invoice. Weekly scheduling staffing Team members. Monthly Evaluation Agent Productivity Planning Rewards Recognition activities Sharing daily productivity updates Manager. Annual appraisals Team Members. Facilitating recruitment training process. Streamlining process per COPC requirement Analyzing CSAT well SLA metrics preparing relevant action plans team level. Key Achievements: Was responsible transitioning process Was given opportunity second Transitioning higher delinquency business process Was selected part transition team pilot process Was always rated Exceeding Expectation rating Quarterly TL Reviews. Senior Technician February 2002 December 2002 Company Name City State Worked second largest ISP software solutions provider United States Senior Technician. Provide technical support incoming calls Provide process training new hires. Coaching mentoring agents. Maintaining dash board. Monitoring calls. Key Achievements: C-SAT scores 94% knowledge 96% courtesy 245 surveys time highest across floor. Was twice awarded making maximum smart transfer sells. Got G5 P4 rating appraisal.(5 highest). Process Developer July 2000 September 2001 Company Name City State Making outbound collection calls. Taking escalated calls. Mentoring floor training new hires. Updating dashboard. Briefing new updates. Sharing best practices. Key Achievements: Got promoted 12 months joining. Was awarded ""star month"" award twice. Had 11 Outstanding Exceeding Expectation performances 13 AES scores. Education MBA Finance 2015 Mahatma Gandhi University State India Gold Certification Operations MAnagement 2013 ISB Accenture Joint Program City India Diploma Hotel Management 2000 Institute Hotel Management City India High School 1997 Bharatiya Vidya Mandir City India Interests Avid follower Soccer Cricket, Love cooking watch movies Personal Information Married Skills Program Management,Service Management,Client Relationship Management,Sales Solutioning, Transition Management,Performance Management,Managing P&L",BPO
"GROUP EXERCISE FITNESS INSTRUCTOR Background, Objective Highly seasoned dedicated mentor distinguished reputation providing outstanding service community strong capacity develop quality programs provide supervised guidance program staff participants guarantee successful outcomes. Areas Expertise Planning/Coordinating Team Leadership Program Development Experience Management Community Outreach Budget Development Creative Problem Solving Public Relation Critical Thinking Experience Advertising Excellent Research Skills Accountability Team Building Staff Motivation Staff Training Employee Scheduling Experience Group Exercise Fitness Instructor 03/2009 Current Company Name City State Instruct group exercise classes help strengthen tone body Demonstrate correct way use exercise equipment Administrator Support Assistant II 09/2005 03/2006 Company Name City State Verified Information reported tax returns adheres applicable tax laws regulations Maintained accurate filing system tax related documents Updated tax returns made audit process Transferred important documents appropriate department requested. Administrator Support Assistant II 11/2003 04/2004 Company Name City State Planned scheduled meetings, conferences, teleconferences, travel Answered directed inquiries Maintained taxpayer confidentiality Completed projects assigned staff Nursery Director 04/2001 12/2008 Company Name City State Supervised nursery ministry staff Developed reports Ministry Coordinator Senior Pastor Recruited qualified experienced volunteers Managed budget fiscal years 2001-2008 Trained volunteer staff property meet demands nursery Supervised monthly staff meetings Ensured background checks performed volunteer​​ Data Entry Operator 03/2009 Current Company Name City State Information Processing. Reviewed corrected data deficiencies, errors incompatibilities. Applied data program techniques procedures. Education Computer Information System Business Management Alabama State University City State ​​ ​ Bachelor Science Business Management Huntingdon College City State Computer Skills Technologically savvy, skilled major operation system Application including MS Office Suite Mobile Computing E-Mail Management Community Service Premarital Counselor (2014 Current) Salvation Army (2012 Current) Board Parent Coordinator (2006-2008) Forest Avenue Magnet School-Parent Coordinator (2008, 2009, 2010 2011 Montgomery YMCA Barracuda Swim Team (2007-2015) Coach YMCA Girls Volleyball (2011-2015) True Divine Baptist Church Community Development Program (2010-2012) True Divine Baptist Church Game Time Youth Mentor Program (2010-2013) True Divine Baptist Church Youth Ministry (2005-Current) True Divine Baptist Church Women Ministry (2004-Current)",FITNESS
"GC HEAD HOSTESS Summary To may concern, name Grace Celsi I would like share work-centered skills maintaining prestigious grades. Some attributes I could bring company follows: Cheerful head hostess 4 years helping customers supporting teammates managers. Friendly conversational welcoming guests whilst accommodating everyone's needs workplace. I would consider expert prioritizing guest needs stepping help departments busy hours. Being responsible friendly team member makes customers feel welcome, listen needs promote merchandise practiced care attention individual needs. Proficient merchandising, payment processing general housekeeping store areas. Focused, hardworking punctual excellent interpersonal organizational skills. Being motivated nanny brings unique understanding childhood needs care in-home environment. Handles diverse child household priorities applying strong organizational multitasking abilities. Highly responsible diligent strong communication skills. With background taking role sociable waitress, I'm skilled operating fast-paced environments demanding objectives sales, service quality. Enthusiastic team player successful multitasking delivering friendly, prompt service customers. Well-versed maintaining clean orderly tables, making personalized menu recommendations managing closing duties reconciling cash drawers restocking items prepare following shift. Skills Service prioritization Guest service Table Bussing Effective customer upselling Computer skills Friendly, positive attitude Work ethic Reliable trustworthy Team management Communication People skills Customer service Basic math High-volume dining Relationship management Child psychology knowledge First aid CPR certified Analytical Experience Company Name City State Head Hostess 03/2018 Current Handled guest complaints promoted positive dining experience restaurant customers maintaining pleasant attitude situations. Answered customers' questions hours, seating, current wait time information. Consistently received positive feedback guests created repeat business developing long-term relationships customers. Accommodated guests children special needs promote comfortable dining experience. Company Name City State Apparel Team Lead 03/2019 10/2020 Recommended merchandise customers based needs preferences. Observed customer behaviors identify security threats escalate concerns supervisors. Maintained visually appealing effective displays entire store drive sustained revenue move target products. Helped customers sign loyalty programs submitted completed paperwork. Used register system ring customer purchases, process payments issue receipts. Met exceeded upselling, donation credit card sign-up targets consistent basis leveraging excellent communication interpersonal strengths. Performed floor moves, merchandising, display maintenance housekeeping keep sales areas well-stocked, organized current. Company Name City State Waitress 01/2017 08/2020 Cleared table bussed dishes allow quick setups. Stocked server areas supplies before, shifts. Maintained accuracy handling payments, giving change printing receipts customers. Resolved customer concerns friendly knowledgeable service. Welcomed guests personable attitude brought beverage orders reviewing menu options. Developed strong lasting resident relationships. Company Name City State Private Nanny 01/2016 01/2020 Performed light housekeeping duties, preparing nutritious meals, cleaning laundry, tidying bedrooms, dusting sanitizing play areas. Engaged children create nurturing, safe environments promote emotional, social intellectual growth. Prepared snacks meals, scheduled coordinated projects reinforced appropriate discipline children according parents' specifications. Aided bathing, dressing, teeth brushing diapering promote healthy personal hygiene good oral health. Kept parents' contact information, emergency services phone number child's health history hand case emergency situations. Education Training Wayne County Community College District City State Some College (No Degree) Riverview Community High School City State High School Diploma Expected 05/2022 Accomplishments Cheerleading captain 2010-2018 Went coach little league cheerleading Was dual enrolled starting sophomore year high school juggling college high school courses On honor roll since kindergarten Student council president Most Valuable Player Award marching band Youth pastor church Leads drama performances Junior year accepted Wayne State's teacher education program Girls leadership club member Taught 5th grade robotics Huntington Elementary School Certifications Certified CPR",APPAREL
"SPRINT ISP MANAGEMENT TO THE VENDOR Qualifications Windows 95-XP-Windows 7/8.8,1/10 Windows NT/2000/2003/2008/2012 Red Hat (limited) Ubuntu (limited) VIRTUALIZATION TECHNOLOGY: ESX/ESXi 3.5-5.5 MS Hyperv 2005-2008 SECURITY SYSTEMS/LOAD BALANCERS: Brocade SSL Load Balancer F5 BigIP AFT/LTM Load Balancer SSL Cert Management 230 Sites Watchguard Work Experience Sprint ISP Management vendor May 2014 Current Company Name Performed System Administration clients KCMO/KS worked project move critical Servers Data Center without interruption. Worked team resolve issues moved weekend. Started training project Azure AWS project move production servers services cloud services. Worked cost analysis procure complete change physical cloud environment. Moved complete office infrastructure new office. Designed network infrastructure. Worked major ISPs (ATT/TWC) provide internet managed services. Setup wireless infrastructure. Put PBX Grandstream system worked providers move Analog Fiber DID's PBX installation. Restructured backup process include Dell Appassure configured backup 22 VM Windows server, including 2 SQL 2 Microsoft Exchange Servers Completed P2V project using ESXi 5.5 Essentials licensing. Converted 22 servers Configured Orion Solar Winds monitor report network devices utilizing several monitoring processes. Worked vendor cut remote locations ATT/Sprint ISP Management vendor. This took work load IT allowed outsourced company monitor manage 21 remote offices. Technologies: SonicWall/Cisco ASA Firewall, Windows Server 03-12/Pertino Networks ESXi 4.1-5.5, Exchange 2007/2013, IIS Servers, Dell Switches, Dell Servers, AppAssure, Azure/AWS Implemented Pertino, EMC VNX 5300, VNXe 3200 Systems Engineer January 2013 May 2014 Company Name － City State Moved contract role company sold Relocated company production network MainMark DataCenter Layered Tech ATC. Built new infrastructure Cisco UCS B200 5 Blade Server/VMWARE ESXi 5.1 Enterprise, EMC VNX 5300 SAN/Fibre Channel technology-10gb/Fabric Connectors/Cisco 4500 Switches Moved SSL Certs outdated Brokade Load Balancers F5 BigIP LTM Configured Orion Solar Winds monitor report network devices utilizing several monitoring processes. Redesigned new ESXi 5.1 installation utilize HA/DFS/Vmotion configured access via Fibre Channel protocol 10gb connection SAN. Technologies: F5, Cisco ASA Firewall, Cisco UCS Blade Server, EMC San, Windows Server 03-12 ESXi 4.1-5.5, SolarWinds, Exchange 2003/2010/2013, IIS Servers, Dell Switches, Dell Servers, Trilead VMX, VEEAM, Unitrends IT Director September 2007 January 2013 Company Name － City State Performs hardware, software network upgrades company Installed Server MS Windows 2003 Enterprise Edition based network Upgraded 2008 R2. Responsible implementing maintaining system security configurations 32 company servers providing IT support, include planning, software hardware configuration staff 90 end-users. Implements overall worksite infrastructure using ESXi Virtualization Went 4 server shop 32 3 VM's. Analyzes information determine, recommend, plan layout type computers peripheral equipment modifications existing systems. Technologies: Watchguard Firewall, Cisco Switches, Dell Switches, HP Switches, HP Servers, Windows Server 2003/2008, ESX 3.5 ESXi 5.1, Exchange 2003/2010 DAG, IIS Servers, Trilead VMX, VEEAM, Unitrends Kansas State Government contractor January 2001 January 2007 Company Name － City State 66062 913.710.7339 Education Training BS Business Management Ottawa University － City State US Ottawa University Overland Park, KS Campus Currently pursuing BS IT, Minor Business Management Certifications CCNA CCDA MSCE VMWARE ESXi technologies Watchguard Firewall Technologies Exchange 5.5-2010 OS/2/Netware/DOS Lan Manager (Many years exposure networks) Windows Server NT, 2000, 2003, 2008 Office 95, 97, 2000, 2003, 2007, 2010 F5 BigIP AFM/LTM Installation/Administration EMC VNX SAN Technologies Training/Experience new 5300/Unisphere/VNXe 3100 Unisphere/AX4-5i/Navisphere Experience iSCSI, SMB Cisco UCS Blade Server technologies Supporting 10gb Fabric Connect technologies UCS/SAN/VMWARE deployment Backup/DR Applications Business Continuity programs TECHNOLOGY Cisco Router Cisco Catalyst Switch Switching Technologies (Layer 2,3) Ethernet, FastEthernet, GigEthernet, HP/Dell/Cisco Managed Switches Cisco Switching (latest 4500) Watchguard XSeries F5 BigIP LTM/ASM DHCP TCP/IP DNS SSL Cert Mgmt Wireless B/G/AC Gb Skills Cisco, Exchange, Firewall, Iis, Internet Information Services, It Support, Layout For, Microsoft Windows, R2, Sap, Security, System Security, Virtualization, Windows 2003, Windows Server 2003, Cisco Asa, Emc, Emc Vnx, Orion, Vnx, Access, Atc, Dfs, Engineer, Fibre Channel, Marketing, San, Solarwinds, Ssl, Storage Area Network, Systems Engineer, Vmware, Analog, Aws, Clients, Cost Analysis, Data Center, Emc Vnxe, Isp, Microsoft Exchange, Pbx, Sql, System Administration, Systems Administration, Training, Virtual Machine, Vm, Vnxe, Wireless, Ac, Brocade, Business Continuity, Catalyst, Ccna, Deployment, Dhcp, Dns, Dos, Emc Navisphere, Ethernet, Iscsi, Lan, Lan Manager, Layer 2, Navisphere, Netware, Os/2, Red Hat, Router, Switching, Tcp, Tcp/ip, Windows 7, Windows 95, Business Management",DIGITAL-MEDIA
"ASSISTANT FOOTBALL COACH Summary Enthusiastic, reliable recent graduate academic background business marketing. Ability establish priorities meet challenges head-on. Strong leadership management skills. Seeking career business field. Highlights Exceptional interpersonal communication skills, Customer service skills, Management skills, Teamwork skills, Effective leader, Organized, Highly dependable, Fast learner, Able work pressure, Positive attitude energy, Strong work ethic Accomplishments Utica College Football, Member Fall 2010 Fall 2013 Participated Division III Football four years Member first winning team school history Leader accountability program Leadership Council, Member Was selected based performance leader field, classroom, community Met weekly coaching staff discuss team issues on/off football field Volunteer Work/Community Service America's Greatest Heart Run Walk Volunteer Salvation Army Volunteer Neighborhood clean-up North Utica Youth Football Volunteer Experience 03/2014 Current Assistant Football Coach Company Name － City State Assist design execution offensive scheme 60+ athletes including 20 wide receivers Prepare field necessities practices games 09/2010 Current Property Maintenance Assistant Company Name － City State Distribute media equipment classrooms Instruct professors application Microsoft Internet services Answer phone calls maintain organized office students professors enter freely Performed various maintenance duties necessary maintain enhance value residential commercial properties Duties included: mowing, landscaping, sealing driveways etc. Education Bachelor Science Management Utica College － City State US Utica College Utica, NY Bachelor Science May 2014 Major: Management Concentration: Marketing GPA: 3.37/4.00 Military Experience Company Name Salvation Army Volunteer Neighborhood clean-up North Utica Youth Football Volunteer Professional Affiliations Utica College Football Skills Audio Visual, Games, Coaching, Customer Service, Fast Learner, Receptionist, Retail Sales, Landscaping, Maintenance, Marketing",INFORMATION-TECHNOLOGY
"TEACHER Skills E ducator: People skills enthusiasti c, problem-solve r, great organizational skills encouraging, technology savvy, eager learn, communicates great colleagues parents, sets high clear expectations students, eager teach, loves teach students ""love learn"", always looking ways grow person educator Education University Redlands 2008 Elementary Credentials Education City State United States California Baptist University 2006 Bachelor Arts Liberal Arts City State United States Teaching Experience Company Name Teacher City State Long term substitute fifth grade.Hired probationary teacher taught second grade two years. Became tenure taught fifth grade one year. Trained trainer trainees WRITE Institute. Grade level lead one year. Promoted language development skills reading storytelling.Applied positive reinforcement method redirect negative behaviors.Assisted 10 children per station small group learning periods System 44 Instruction. Conducted small group individual classroom activities based differentiated learning needs.Helped prepare daily lesson plans activities lessons.Communicated effectively educators various grade levels.Supported students developing strategies individual needs classroom group dynamics.Wrote daily weekly lesson plans. Tutored school twice week four years. Company Name Teacher City State Taught second grade one year. Promoted language development skills reading storytelling.Applied positive reinforcement method redirect negative behaviors.Conducted small group individual classroom activities based differentiated learning needs. Tutored school twice week. Organized field trips local parks, fire stations zoos.Helped prepare daily lesson plans activities lessons.Encouraged students understanding helpful others.Supplied one-on-one attention student, maintaining overall focus entire group.Physically verbally interacted students throughout day keep engaged.Communicated effectively educators various grade levels.Supported students developing strategies individual needs classroom group dynamics.Wrote daily weekly lesson plans. Conducted family-connection home projects. Company Name Teacher City State Fourth grade teacher two years. Looped fourth graders last year teach fifth grade. Teach critical thinking close reading strategies common core. Grade level lead two years. Meet RCD team write math units. Tutor school two years. Lead GATE students writing school newspaper. Apply positive reinforcement method redirect negative behaviors.Conduct small group individual classroom activities based differentiated learning needs.Observe students supply teachers feedback regarding potential learning blocks opportunities support.Encourage students understanding helpful others.Supply one-on-one attention student, maintaining overall focus entire group.Physically verbally interact students throughout day keep engaged.Communicate effectively educators various grade levels.Support students developing strategies individual needs classroom group dynamics.Write daily weekly lesson plans.Implement programs encourage student participation. Communicate parents weekly basis student progress. Assess students monthly STAR Reading STAR Math. Give weekly comprehension assessments, oral written. Incorporate technology classroom, ie iPads. Professional Development WRITE Institute. Get Ahead Writing. English Language Development. Common Core Math. Common Core Language Arts. Combination Class Support. Leadership Grade level lead three years. Trainer trainees WRITE Institute. Trainer trainees Common Core. RCD unit writer current site. Other Accomplishments Last year I asked administer GATE school program. Together, GATE identified students I, created school newspaper. We named Jr Journal invented five topics would every issue. I helped create outline template reporters could follow eventually independently. Each student chose different topic every month would either interview research write article section. They would write rough draft, I would edit, would type final draft put newspaper template. Students would also chance find graphics take pictures fit topic. It turned great able publish four issues. This second year. This great accomplishment educator, I love write school newspaper High School. I chance share passion mine see students enjoy coming school put advanced brains work. It great experience can't wait year.",TEACHER
"MASTER DATA MANAGER Experience Master Data Manager 01/2019 Current Company Name – City State Aligning 100+ supply chain-related master data attributes ensure following guidelines met:. Data Stewardship Appropriate business units ownership established validate appropriate values, definitions impact documentation master data fields. Data Quality Applicable controls set conjecture IT ensure proactive approach taken new master data. Additionally, RPA process planned Phase 2 automate structured data entry maintenance. Data Integrity/Data Warehousing Structure business logic ensure BOMs data relationships accessible built asset business. Additionally, Data Sync SOP established GS1 standardization. Reporting Automate data quality reporting executive staff ensure 99.8% compliance adhered throughout organization. Additionally, provide ad-hoc tools business leverage clean data cubes. Data Governance Committee Oversee executive strategy institutional master data commit trusted, accurate, structured meaningful master data. Engaging applicable stakeholders promote data governance, data architect, data stewardship data security data governance committee oversees framework complex supply chain manufacturing operations. Director Information Technology 01/2017 01/2019 Company Name – City State Supply Chain Management Warehouse, 3PL, Food Services, Served corporate Project Manager, overseeing implementations (WMS, ERP, QMS, CMMS, infrastructure). Responsibilities included progress reporting, budget control, task delegation, plan creation, vendor coordination, etc. Developed range documents performed project selection tasks workflow process maps, system integration documents, infrastructure topology, organizational policies, GDPR, UAT, gap analysis, best fit models user training manuals. Deployed managed BI products leverage company-wide data decisionmakers, proactive analysis, real-time resource planning. Utilizing SSRS/PowerBI analyze sets data across multiple databases, automate value-add reporting 3PL clients, visualize KPIs thru organization, create workflows document automation create alerts various business units. Launched high-performance data warehouses virtual machines store, integrate, analyze, report enterprise data. An array SSAS cubes deployed allow end-user ad-hoc tabular reports. Additionally, complex network interfaces 6+ enterprise systems, 4 SQL databases, 1 Oracle database, enterprise systems (file server, exchange, EDI, etc) implemented support ETL process. Executing infrastructure refresh 200,000 sqft industrial/production facility. The deployment includes array 15 switches, 1,000 cable runs, racking, 100 AP, 300 cameras, NVRs, controllers, creating floor plans topology documents. Controlled $2MM IT budget, short-term long-term strategies, CapEx justification across business. Including selecting negotiating vendors, promoting operational process improvement, instituting best practices, developing IT roadmaps strategic plans. On track reduce IT spend $250K renegotiating vendor contracts, consolidating cloud services, implementing automation tools upgrading legacy systems. Responsible team IT professionals vendors assigned corporate local office systems, including ERP, WMS, logistics systems, data centers, servers storage, PCs, mobile devices, BDR, telecom, help desk. Reduced IT service desk's response time resolution time increasing knowledge base reducing reoccurring tickets 50%. Information Technology Governance Steering Committee (ITGSC) Reporting directly board directors, ITGSC provided strategic direction aligning IT projects shareholder interest long-term targets. While overseeing committee cross-functional team guided 12 business units across operations, sales, manufacturing. Additionally, ITGSC aided risk management, business continuity, organizational SOPs. NatJan Solutions (Facility Management Retail, Medical, Grocery Sectors. Information Technology Analytics Manager 01/2014 01/2017 Implemented process within external ERP portal monetize 1000's vendors generate lean revenue based financial operational data analysis. This program estimated bring $325,000 first year, 8% increase margin. Created ad-hoc scheduled BI (PowerBI/SSRS) reports visualize critical client metrics reports, internal performance KPIs, operational resource planning, asset revenue forecasting, P/L summaries, expense budgets, etc. Spearheaded national RFP bids multi-million-dollar procurement deals several Fortune 500 retail, medical, education companies. Tasks included sales analysis, margin analysis, multivariable pricing structures, vendor acquisition, developing process flow establishing KPI reporting clientele internal use. Designed ad-hoc SQL views, stored proceduresand reports address company-wide data analysis modeling. Utilized advanced VBA programming automation software manage two billing systems, saving estimated $75,000 Salary Expenses 2015, translating 40% reduction departmental spending. Reported wide array KPIs operations, sales, accounting, vendors via dashboard-style (BI/SSRS) reports COO, CFO, Vice President Sales Account Manager use. Overhauled company technology on-premise systems array cloud solutions, including replacing hardware migrating servers databases, renovation saves ~$108,000 per year provides long-term scalability. 01/2015 01/2017 Company Name – City State Co-Founded indoor, hydroponic farming company South Jersey. Bringing hyper-local product Camden Philadelphia region HGF generated $100K first year via strategic relationship premier food management service Philadelphia, local restaurants, farmer's markets, Whole Foods retail chain. Sales Operations Planning (S&OP) The S&OP team managed bi-directional interactions sales, marketing, production, finance. S&OP committee oversaw finished goods inventory controls, marketing vs financial targets, raw material supplier management, logistics human capital planning. Additionally, benchmarks product mix, SKU management, forecast vs demand vs actual alignment. Operations Oversaw general operations farm, including assigning day-to-day jobs, tracking yield results, establishing daily work schedules, tracking transplanting/harvesting schedules. Automation Systems Implemented array sensors control environmental nutrient levels. Utilizing data automation systems drove automated pH balancing, nutrient leveling, temperature control, ventilation systems, established strong exception-based manufacturing operation. Finance Oversaw aspects financial responsibilities including establishing point sales systems, P/L reports, budgeting OpEx CapEx schedules, coordinating lenders, insurance institutions annual tax reports. SOPs Instituted standard operating procedures ensure quality standards maintained product consistency maintained. Work History Master Data Manager 01/2019 Current Company Name – City State Aligning 100+ supply chain-related master data attributes ensure following guidelines met:. Data Stewardship Appropriate business units ownership established validate appropriate values, definitions impact documentation master data fields. Data Quality Applicable controls set conjecture IT ensure proactive approach taken new master data. Additionally, RPA process planned Phase 2 automate structured data entry maintenance. Data Integrity/Data Warehousing Structure business logic ensure BOMs data relationships accessible built asset business. Additionally, Data Sync SOP established GS1 standardization. Reporting Automate data quality reporting executive staff ensure 99.8% compliance adhered throughout organization. Additionally, provide ad-hoc tools business leverage clean data cubes. Data Governance Committee Oversee executive strategy institutional master data commit trusted, accurate, structured meaningful master data. Engaging applicable stakeholders promote data governance, data architect, data stewardship data security data governance committee oversees framework complex supply chain manufacturing operations. Director Information Technology 01/2017 01/2019 Company Name – City State Supply Chain Management Warehouse, 3PL, Food Services, Served corporate Project Manager, overseeing implementations (WMS, ERP, QMS, CMMS, infrastructure). Responsibilities included progress reporting, budget control, task delegation, plan creation, vendor coordination, etc. Developed range documents performed project selection tasks workflow process maps, system integration documents, infrastructure topology, organizational policies, GDPR, UAT, gap analysis, best fit models user training manuals. Deployed managed BI products leverage company-wide data decisionmakers, proactive analysis, real-time resource planning. Utilizing SSRS/PowerBI analyze sets data across multiple databases, automate value-add reporting 3PL clients, visualize KPIs thru organization, create workflows document automation create alerts various business units. Launched high-performance data warehouses virtual machines store, integrate, analyze, report enterprise data. An array SSAS cubes deployed allow end-user ad-hoc tabular reports. Additionally, complex network interfaces 6+ enterprise systems, 4 SQL databases, 1 Oracle database, enterprise systems (file server, exchange, EDI, etc) implemented support ETL process. Executing infrastructure refresh 200,000 sqft industrial/production facility. The deployment includes array 15 switches, 1,000 cable runs, racking, 100 AP, 300 cameras, NVRs, controllers, creating floor plans topology documents. Controlled $2MM IT budget, short-term long-term strategies, CapEx justification across business. Including selecting negotiating vendors, promoting operational process improvement, instituting best practices, developing IT roadmaps strategic plans. On track reduce IT spend $250K renegotiating vendor contracts, consolidating cloud services, implementing automation tools upgrading legacy systems. Responsible team IT professionals vendors assigned corporate local office systems, including ERP, WMS, logistics systems, data centers, servers storage, PCs, mobile devices, BDR, telecom, help desk. Reduced IT service desk's response time resolution time increasing knowledge base reducing reoccurring tickets 50%. Information Technology Governance Steering Committee (ITGSC) Reporting directly board directors, ITGSC provided strategic direction aligning IT projects shareholder interest long-term targets. While overseeing committee cross-functional team guided 12 business units across operations, sales, manufacturing. Additionally, ITGSC aided risk management, business continuity, organizational SOPs. NatJan Solutions (Facility Management Retail, Medical, Grocery Sectors. Information Technology Analytics Manager 01/2014 01/2017 Implemented process within external ERP portal monetize 1000's vendors generate lean revenue based financial operational data analysis. This program estimated bring $325,000 first year, 8% increase margin. Created ad-hoc scheduled BI (PowerBI/SSRS) reports visualize critical client metrics reports, internal performance KPIs, operational resource planning, asset revenue forecasting, P/L summaries, expense budgets, etc. Spearheaded national RFP bids multi-million-dollar procurement deals several Fortune 500 retail, medical, education companies. Tasks included sales analysis, margin analysis, multivariable pricing structures, vendor acquisition, developing process flow establishing KPI reporting clientele internal use. Designed ad-hoc SQL views, stored procedures reports address company-wide data analysis modeling. Utilized advanced VBA programming automation software manage two billing systems, saving estimated $75,000 Salary Expenses 2015, translating 40% reduction departmental spending. Reported wide array KPIs operations, sales, accounting, vendors via dashboard-style (BI/SSRS) reports COO, CFO, Vice President Sales Account Manager use. Overhauled company technology on-premise systems array cloud solutions, including replacing hardware migrating servers databases, renovation saves ~$108,000 per year provides long-term scalability. 01/2015 01/2017 Company Name – City State Co-Founded indoor, hydroponic farming company South Jersey. Bringing hyper-local product Camden Philadelphia region HGF generated $100K first year via strategic relationship premier food management service Philadelphia, local restaurants, farmer's markets, Whole Foods retail chain. Sales Operations Planning (S&OP) The S&OP team managed bi-directional interactions sales, marketing, production, finance. S&OP committee oversaw finished goods inventory controls, marketing vs financial targets, raw material supplier management, logistics human capital planning. Additionally, benchmarks product mix, SKU management, forecast vs demand vs actual alignment. Operations Oversaw general operations farm, including assigning day-to-day jobs, tracking yield results, establishing daily work schedules, tracking transplanting/harvesting schedules. Automation Systems Implemented array sensors control environmental nutrient levels. Utilizing data automation systems drove automated pH balancing, nutrient leveling, temperature control, ventilation systems, established strong exception-based manufacturing operation. Finance Oversawall aspects financial responsibilities including establishing point sales systems, P/L reports, budgeting OpEx CapEx schedules, coordinating lenders, insurance institutions annual tax reports. SOPs Instituted standard operating procedures ensure quality standards maintained product consistency maintained. Education Bachelor Science Management Information Systems 2017 Associates Science Accounting 2015 Rowan College Pursuing Project Management Professional (PMP) certification Rowan University Summary Zeel Patel Information Technology Manager focus IT transformation process improvement currently looking opportunities greater Miami, FL metropolitan area. Zeel experience working corporate data areas data presentation, structured unsecured datasets, data mining, statistical analysis, UI creation, data warehouse management, assessing data quality. Additionally, Zeel's diverse background allowed succeed project management IT management role. In role, Zeel engaged holistic business analysis, process improvement, strategic planning, budgeting, contract negotiations, vendor relations, resource management, instituting best practices, overseeing/implementing multiple enterprise systems (ERP, WMS, CRM, WOM, QMS, SCP). Highlights Microsoft Office Suite deep Office 365, Dynamics 365, Project, PowerApps, PowerBI, Flow, Sharepoint, Excel, Access, Intune, Visio, EMS, Azure proficiency Programming/Databases: SQL (SSRS, SSIS, SSAS), VBA, DAX, HTML, CSS, VBA, VB.NET, R, Powershell, Python, Oracle Business Intelligence Packages: PowerBI, Qlik (QlikView/QlikSense), SiSense, Tableau, Datorama, Yellowfin, Crystal, SSRS Strong knowledge AWS, Azure, Cisco Switch Management, VMWare, Hyper-V, RDP, Automation Anywhere, Active Directory, And hardware software administration iOS, Android, Windows, Red Hat Linux, RF devices VB.NET, EDI, Procurement, Ventilation Accounting, ERP, Programming, Visio Active Directory, ETL, Progress, VBA Premier, Facility Management, Project Management, Workflow Ad, Finance, Python AP, Financial, Quality Approach, Floor plans, Real-time Architect, Forecasting, Red Hat Linux Automate, Functional, Renovation Automation, Help desk, Reporting Automation tools, HTML, Retail Billing systems, Information Technology, RFP Budgeting, Insurance, Risk management Budgets, Inventory, Sales Budget, Logic, Sales analysis BI, Logistics, Servers Business Intelligence, Marketing, SOP Cable, Access, SQL Cisco, Excel, Strategy Hardware, Exchange, Strategic Contracts, Microsoft Office Suite, Strategic plans Crystal, Office, Structured CSS, Sharepoint, Supplier management Clientele, Windows, Supply chain Client, Negotiating, Supply Chain Management Clients, Enterprise, Switches Data analysis, Network, Switch Data entry, Oracle, System integration Data analysis modeling, Oracle database, Tableau Data warehouses, Organizational, Tax Databases, Cameras, User training Data Warehousing, Policies, Telecom Direction, Pricing, Translating Documentation, Process improvement, Upgrading Skills Microsoft Office Suite deep Office 365, Dynamics 365, Project, PowerApps, PowerBI, Flow, SSharepoint, Excel, Access, Intune, Visio, EMS, Azure proficiency PProgramming/Databases: SQL (SSRS, SSIS, SSAS), VBA, DAX, HTML, CSS, VBA, VB.NET, R, Powershell, Python, Oracle BBusiness Intelligence Packages: PowerBI, Qlik (QlikView/QlikSense), SiSense, Tableau, Datorama, Yellowfin, Crystal, SSRS SStrong knowledge AWS, Azure, Cisco Switch Management, VMWare, Hyper-V, RDP, Automation Anywhere, Active Directory, Aand hardware software administration iOS, Android, Windows, Red Hat Linux, RF devices, VB.NET, accounting, Active Directory, premier, ad, AP, approach, architect, Automate, Automation, automation tools, billing systems, budgeting, budgets, budget, BI, Business Intelligence, cable, Cisco, hardware, contracts, Crystal, CSS, clientele, client, clients, data analysis, data entry, data analysis modeling, data warehouses, Databases, Data Warehousing, direction, documentation, EDI, ERP, ETL, Facility Management, Finance, financial, floor plans, forecasting, functional, help desk, HTML, Information Technology, insurance, inventory, logic, logistics, marketing, Access, Excel, exchange, Microsoft Office Suite, Office, Sharepoint, Windows, negotiating, enterprise, network, Oracle, Oracle database, organizational, cameras, policies, pricing, process improvement, procurement, Programming, progress, Project Management, Python, Quality, real-time, Red Hat Linux, renovation, reporting, Retail, RFP, risk management, Sales, sales analysis, servers, SOP, SQL, strategy, strategic, strategic plans, structured, supplier management, supply chain, Supply Chain Management, switches, Switch, system integration, Tableau, tax, user training, telecom, translating, upgrading, ventilation, Visio, VBA, workflow",INFORMATION-TECHNOLOGY
"ASSISTANT TEACHER Career Focus I looking changing careers establishing career. I wide variety jobs including summer camp counselor, fitness instructor, visitation specialist, child care, delivery driving, coach, disaster specialist. I looking full-time position. Core Qualifications CDL A Private pilot license clean MVR computer literate, strong understanding window's products type 40 wpm strong work ethic demonstrated ability inspire motivate others Education Training Ph.D. Homeland Security Policy Coordination Walden University － City State I finished course work. Need two residencies finish dissertation. 2011 Master Arts Homeland Security American Military University － City State GPA: 3.0 2009 Bachelor Science Liberal Studies Iowa State University － City State Member ISU Flying Cyclones Accomplishments Child Care: I researched earned grant allowed child care buy healthy alternatives teaching children healthy able plant garden using food garden provide lunch, buy physical education equipment. Disaster services: I able recruit train volunteers respond national level disasters. I used time management oversee volunteers 18 counties, able dispatch volunteers across state respond local disasters ​ ​ Work Experience 03/2016 05/2016 Assistant teacher Company Name － City State Care children institutional setting, group homes, nursery schools, private businesses, schools handicapped. Communicate children's parents guardians daily activities, behaviors, related issues. Discipline children recommend initiate measures control behavior, caring clothing picking toys books. Dress children change diapers. Identify signs emotional developmental problems children bring parents' guardians' attention. Instruct children health personal habits, eating, resting, toilet habits. Keep records individual children, including daily observations information activities, meals served, medications administered. Maintain safe play environment. Observe monitor children's play activities. Organize store toys materials ensure order activity areas. Perform general personnel functions, supervision, training, scheduling. Perform housekeeping duties, laundry, cleaning, dish washing, changing linens. Read children teach simple painting, drawing, handicrafts, songs. Sanitize toys play equipment. Support children's emotional social development, encouraging understanding others positive self-concepts. 07/2015 02/2016 Delivery Driver Company Name － City State Drive vehicles capacities three tons transport materials specified destinations, railroad stations, plants, residences, offices, within industrial yards. Inspect maintain vehicle supplies equipment, gas, oil, water, tires, lights, brakes, ensure vehicles properworking condition. Load unload trucks, vans, automobiles. Obey traffic laws follow established traffic transportation procedures. Present bills receipts collect payments goods delivered loaded. Read maps follow written verbal geographic directions. Report mechanical problems encountered vehicles. Turn receipts money received deliveries. Verify contents inventory loads shipping papers. 08/2014 02/2016 CLUB 66 school teacher Company Name － City State Arrange indoor outdoor space facilitate creative play, motor-skill activities, safety. • Attend staff meetings, serve committees required. • Attend professional meetings, educational conferences, teacher training workshops maintain improve professional competence. • Attend children's basic needs feeding them, dressing them, changing diapers. • Demonstrate activities children. • Establish enforce rules behavior, procedures maintaining order. • Identify children showing signs emotional, developmental, health-related problems, discuss supervisors, parents guardians, child development specialists. • Maintain accurate complete student records required laws, district policies, administrative regulations. • Organize lead activities designed promote physical, mental social development, games, arts crafts, music, storytelling, field trips. • Plan supervise class projects, field trips, visits guests, experiential activities, guide students learning activities. • Prepare materials classrooms class activities. • Provide variety materials resources children explore, manipulate use, learning activities imaginative play. • Read books entire classes small groups. • Serve meals snacks accordance nutritional guidelines. 08/2011 09/2013 Disaster Service Specialist Company Name － City State Oversee disaster services 18 counties supervised 100 volunteers recruited trained volunteers respond local national level disasters served liaison Emergency Operation Center administrative work office work community events 08/2004 10/2010 Preschool Teacher Company Name － City State Adapt teaching methods instructional materials meet students' varying needs interests. Arrange indoor outdoor space facilitate creative play, motor-skill activities, safety. Assimilate arriving children school environment greeting them, helping remove outerwear, selecting activities interest them. Attend professional meetings, educational conferences, teacher training workshops maintain improve professional competence. Attend children's basic needs feeding them, dressing them, changing diapers. Collaborate teachers administrators development, evaluation, revision preschool programs. Confer staff members plan schedule lessons promoting learning, following approved curricula. Demonstrate activities children. Enforce administration policies rules governing students. Establish enforce rules behavior, procedures maintaining order. Establish clear objectives lessons, units, projects, communicate objectives children. Identify children showing signs emotional, developmental, health-related problems, discuss supervisors, parents guardians, child development specialists. Maintain accurate complete student records required laws, district policies, administrative regulations. Meet professionals discuss individual students' needs progress. Observe evaluate children's performance, behavior, social development, physical health. Organize label materials, display students' work manner appropriate ages perceptual skills. Organize lead activities designed promote physical, mental social development, games, arts crafts, music, storytelling, field trips. Plan conduct activities balanced program instruction, demonstration, work time provides students opportunities observe, question, investigate. Plan supervise class projects, field trips, visits guests, experiential activities, guide students learning activities. Prepare materials classrooms class activities. Provide variety materials resources children explore, manipulate use, learning activities imaginative play. Provide disabled students assistive devices, supportive technology, assistance accessing facilities restrooms. Read books entire classes small groups. Select, store, order, issue, inventory classroom equipment, materials, supplies. Serve meals snacks accordance nutritional guidelines. Teach basic skills color, shape, number letter recognition, personal hygiene, social skills. Teach proper eating habits personal hygiene. Skills administrative, arts, basic, Coach, Customer service, Inspect, instruction, inventory, laundry, transport materials, meal prep, personnel, Read, safety, scheduling, shipping, supervision, teaching,",TEACHER
"TEST ANALYST-INTERN/CONTRACTOR Profile 3+ years professional experience Software Testing. Experience working Agile Software Development. Strong scripting skills good expereince test automation. Expertise Manual Automation testing various web mobile- based applications. Good programming skills accompanied excellent analytical problem solving skills. Hands experience preparing Test Plans, Test Cases, Automated Tests executing same. Proven experience testing GIS applications. Experience working E-commerce, Banking Insurance domains. Experience User Acceptance Testing, System Integration Testing, Performance Testing, Decision Table Testing Regression Testing. Good experience developing maintaining test documentation. Self motivated strong passion delivering quality software. Strong Project Management skills flexibility willingness work variety projects demonstrating ability multi-task prioritize effectively. Excellent verbal communication skills. Excellent Risk Mangagement skills proven ability meet tight deadlines. ISTQB certified tester. To pursue challenging career field Software Testing Quality Assurance providing need company best possible way enhance technical, logical problem solving skills. Skills TECHNICAL PROFILE: Programming Languages: C, C++, C#, Java Scripting Languages: JavaScript, Windows PowerShell. Mark Up Language: HTML, XML Automation tool: Selenium IDE Web driver, GoogleUIAutomator Bug Tracking tools: Jira, Buganizer Office Suite: Microsoft office, Microsoft Project, Open Office Database: My SQL SQL server Operating System: Windows 8,8.1, Linux OS X Mobile Operating system: iOS, Android Professional Experience August 2014 February 2015 Company Name Test Analyst-Intern/Contractor Responsibilities: System testing functional testing E-commerce websites. This involves testing functional specification integration testing system case website integrated. Conducting cross browser cross platform testing different desktop browsers, Mobile phones various Tablets. Analyzing Requirements provided client Functional Technical requirements specification Communicating BA, Developers Project coordinators. Writing functional non-functional requirement test cases based functional specification. Performing integration testing co-ordination client site, integrated external system. Experience working Responsive Non-responsive websites. Testing complicated promotions support also testing assess support issues received client. Participating daily stand meeting also involving company meeting towards process improvement. List Retail Domain Projects: www.maxshop.com www.smithandcaugheys.co.nz www.walkerandhall.co.nz www.numberoneshoes.co.nz www.overlandfootware.co.nz October 2011 February 2014 Company Name Quality Analyst Project Description: Google Play digital distribution platform operated Google. It serves official app store Android operating system, allowing users browse download application developed Android SDK published Google. Google Maps Google service offering powerful, user-friendly mapping technology local business information including business locations, contact information on. Responsibilities: Responsible testing Google Play Store Google Maps Mobile Desktop application. Functional Testing Integration Testing various mobile apps Google Play Store.Install performed wide variety Android-based app reviews Play Store. Design test plans write test cases new product features launched Play Store Google Maps. Report generation manual execution test cases. Developed Automation test cases using GoogleUIAutomator testing framework. Performed Google Maps testing various browsers(Chrome, Firefox, IE Safari) Mobile (Andriod IOS) Devices. Reviewing data added internal team external users going live Google Maps conducting proper research. Performed ad-hoc testing sanity check application date live. Identified, reported tracked bugs using Buganizer tool(Google internal tool). Managed mentored team 20 people documented team- member's statistics everyday performance provided lead; guided team absence lead. Participated meetings development teams discuss suggest improvements software testing process. September 2010 July 2011 Company Name Test Engineer Responsibilities: Understanding Business requirement specifications System requirement specifications. Clear understanding user requirements. Responsible preparation test data writing Test Cases executing them. Responsible developing QTP scripts Expert View assigned test cases. Writing functional non-functional requirement test cases based functional specification. Participating weekly team meetings suggest improvements testing process. Preparation daily weekly status reports. USA Environment: Windows XP 2, SQL Server 2005, C# Testing Type: Automation Duration: Feb 2011 Jun 2011 Description: The purpose project automate activities Insurance Management System i.e., person customer without going insurance office manually able see policy details, policy amounts, policy premium dates, bonus details online. This system developed maintain database entire Insurance Organization details. The main advantage system customers access globally authorized User Id Password make payments branch also know details branch. Banking Domain: Project Name: E-Banking System Testing Type: Manual Duration: Sep 2010- Feb 2011 Description: This Banking Software developed wide range banking spectrum, especially savings account type customers. As web application, customers access system anywhere authorized User-Id password. Through mode operation customers save lot time avoid risks. The user perform different operations online like applying checkbook, transfer funds, view details account. Education Training University Auckland Software Engineering Master Engineering University Auckland Master Engineering Studies -Software Engineering Key papers include: High Performance Computing, System Security, Project Management Risk Management. Jawaharlal Nehru Technological University Information Technology Bachelor Engineering Jawaharlal Nehru Technological University Bachelor Engineering-Information Technology Skills Testing, Cases, Test Cases, Functional Testing, Integration, Integration Testing, Integrator, Android, Android Sdk, Ios, Mapping, Safari, Software Testing, Statistics, Test Plans, Topo, Writing Functional, Engineer, Test Engineer, Writing Test, Writing Test Cases, Access, C#, Ms Sql Server, Sql, Sql Server, Sql Server 2005, Windows Xp, Process Improvement, Retail, Retail Marketing, System Testing, Acceptance Testing, C++, Documentation, Gis, Html, Java, Javascript, Linux, Microsoft Office, Microsoft Project, Ms Office, Performance Testing, Regression Testing, Scripting, Self Motivated, Software Development, Structured Software, System Integration, User Acceptance, User Acceptance Testing, Windows 8, Xml, Operations, Database, Insurance Management, Payments, B2b Software, High Performance Computing, Project Management, Risk Management, Security, Software Engineering, System Security, Trading",BPO
"BUSINESS DEVELOPMENT ANALYST Executive Profile Business Analyst Project Manager specialization IT Systems well versed data mapping user acceptance testing, well solving complex problems high-pressure environments. Excels cultivating, managing leveraging client relationships. Skill Highlights Business systems analysis Project management Business process improvement Forecasting planning Requirements gathering Scope project definition Technology architecture analysis Integrated Reporting Information System (IRIS) Portfolio management Budgeting Cost-benefit analysis Functional requirements Requirement tracing User acceptance testing Fixed income modeling Wealth management Valuation specialist SAP Business requirements matrixes Talented public speaker Superb communication skills Advanced problem solving abilities Critical thinking Core Accomplishments Project Management Training Certification. Information System, Business Analyst, IT infrastructure, System Analysis Development, Enterprise Model, Technology Issues Training. Implemented strategic change management concept, business intelligence, executed Epic, Diebold, Oracle, Infor system projects large organizations. Demonstrated experience system fault diagnosis, developing solutions managing resolution. Professor Criminal Justice, Law, Paralegal. Exceptional communication skills feeding ability understand interpret operational needs businesses levels. Keen attention detail identification potential glitches threats performance security new applications. Boosted customer service ratings 33% developing new processes improving work flow. Professional Experience Business Development Analyst January 2006 June 2016 Company Name － City State Executive director expansion current prospects database within specified business sectors develop improve current new infrastructure system. Developed organizational change management strategies. Documented process flows developed requirements functional improvements enhancements.. Conducted activity-based analysis business processes made recommendations based findings. Analyze ""Big Data"" social media data. Develop sales contact plan direct marketing, attending industry events build relationships key prospects. Respond incoming Requests Information (RFIs), Requests Proposals (RFPs), Customer Relationship Management (CRM), Supply Chain Management, (CSM) professional creative manner. Understand prospect's business needs work expert teams develop tailored innovative system process. Designed cost-efficient staffing solutions companies using Epic, Infor Oracle resource management software. Lead colleagues trade-doubler identify common new business prospects cross-sell integrated search affiliate proposition. Represent trade-doubler industry events, including round tables, speaking forums new business events. Generate effective leads exceed sales targets business. Work closely marketing identify appropriate go market messaging specific business sectors knowledge sharing, learning development. Business Enterprise Risk Manager January 1998 January 2005 Company Name － City State Supervise underwriting business-to-business enterprise risk management ensuring policies contribute protecting organization potential risks. Director 265 satellite offices within state Ohio Kentucky 8 auditors. Managed information associated organization's operations internal sources, including finance, accounting, business development, marketing, sales, operations, information technology, order contribute development organization's strategic plan. Worked provided local, state federal crime authorities evidence based information client embezzlement whit collar crime cases. Forecast prediction cost-benefit analysis life cycle business impact net worth/earnings short-term, mid-term long-term scopes. Business Client Relationship Manager January 1996 January 1998 Company Name － City State Developed business solutions leadership clients productively develop implement new improved business systems processes internally externally. Formed management plan new client accounts sales force. Achieved assigned sales service objectives contributing marketing, sales information recommendations strategic plans reviews. Executed action plans; implementation production, productivity, quality, customer-service standards resolve problems. Initiated leadership, management, completion projects. Delivered appropriate application disposition business consulting. Managed client prospect account selling, account management, senior decision maker (C-level) relationship building assigned within market territory, including work enhance generate additional revenue current client accounts prospects. Committee member internship recruitment, development retention assigned Division Vice President ensure senior level relationship building partnership generate revenue client prospects, account development lead generation. Project Manager January 1990 January 1996 Company Name － City State Formulated client service, operations, editorial implementation teams demonstrate trade-doubler expertise new business sales pitch. Contribute learning environment identifying areas potential learning building knowledge others. Adopted performance management scheme setting objectives, participating performance reviews building personal development plan key relationships business development managers business development executives. Managed marketing executive proposal writing, group marketing, client development network team. Education Master Science Information Systems-Graduate Business Analytic Certificate 2017 UNIVERSITY OF PHOENIX － City State Master Science Criminal Justice 2003 TIFFIN UNIVERSITY － City State Specialization: Criminal Justice Administration Bachelor Science Public Administration 1997 MYERS UNIVERSITY － City State Skills Business Analysis, Account management, Accounting, Big Data, Business Administration, Business Consulting, Business Development, Business Solutions, Business Systems, Customer Relationship Management, Client Relations Development, Database, Direct Marketing,Finance, Information Technology, Law, Leadership, Director, Marketing, Market Evaluation, Messaging, Enterprise, Network, Organizational, Performance Reviews, performance management, policies, processes, Proposals, proposal Writing, Speaking, Professor, Quality, Recruitment, Relationship Building, Risk Management, Selling, Sales, Scheme, Strategic Plans, Supply Chain Management, Tables, Underwriting.",BUSINESS-DEVELOPMENT
"MARKETING AND CORPORATE COMMUNICATIONS MERCHANT SERVICES TRANSITION COMMUNICATIONS PROJECT MANAGER Summary A results-oriented professional cultivates strong effective working relationships internal external partners establish achieve mutual communications objectives advancement company's business strategy. Highlights Advanced Microsoft Office including Visio, MS Project, PowerPoint Adobe Creative Suite SharePoint, Citrix, Live Meeting WebEx Expertise Advanced Project Management Implementation Written, Verbal Interpersonal Skills Vendor Relationship Management Expertise Communications Negotiation Experience On-Time Goal Achievements 95% Proficiency Rate Experience Marketing Corporate Communications/Merchant Services Transition Communications Project Manager Contractor 05/2012 Current Company Name City State Manage, write, edit external client communications content meet transactional needs multiple business merchants. Also manage project risk comprehensive mitigation assessment planning techniques. Initiate, define manage marketing campaigns across business channels direct mail programs within matrixed environment. Actively manage work efforts multiple functional resources project plan. Strong partner relationship management, influencing, collaboration, negotiating senior business managers gain commitment accomplish shared goals. Lead matrix process cross-functional teams develop execute client communications various groups merchants part Bank America Merchant Services joint venture First Data merchants transitioning preferred processing platforms. Engage collaborate key stakeholders high-profile projects distribution printed digital marketing collateral requests. Develop documentation; monitor report project status; assesses effectiveness accuracy documentation. Initiate maintain reporting relationships project stakeholders including team members, peers, managers, customers, vendors, affected departments coordinate efforts across multiple business units ensure continuous efficient management projects; gathers input feedback. Effectively assists directing internal external resources achieve business solutions within project guidelines. Collaborate communicate project managers leaders coordinate cross-project initiatives activities. Ability handle multiple priorities work well pressure multiple deadlines. Engage collaborate key stakeholders high-profile projects distribution printed digital marketing collateral requests. Prioritize perform variety concurrent tasks minimal direction. Review edit mail data files creative production Manage vendor relationships simultaneously meeting campaign execution deadlines ability adapt unexpected requests. Strong time management skills sense timeliness meeting commitments. Maintain accurate status reports/summaries regularly communicate status leadership, business partners, key stakeholders weekly basis. Met overall goals 95% proficiency rate. Understand proficiency customer's tactical goals effectively participate development implementation business solutions manage project risk comprehensive assessment planning techniques. Manage work efforts project plan basic scope control procedures utilizing multiple functional resources documenting monitoring project status assess effectiveness accuracy campaign. Analyze report project status research information; monitor project performance maintain quality services, deliverables, content. Timely response operational issues RFI's within defined area identify eliminate obstacles solution plans, business goals implementation. Develop contingency plans meet compliance requirements company practices. Engage internal stakeholders ensure communications relevant, timely delivered desired intervals. Responsible campaign design production distribution. Project planning, scheduling, tracking reporting. Proven project management skills ability execute drive stakeholder agreement. Spreadsheet, database relevant project management experience. Proficient multi-tasker, ability manage multiple initiatives concurrently. Write manage ""standard content"" used client communications. Strong detail-orientation problem solving skills effective planning, time management organization skills. Ad-hoc project reporting going basis. Project Manager 01/2007 01/2011 Company Name City State Institutional Client Services, Marketing Project management product implementations, asset consolidations email campaign project requests. Engage outside vendors well key marketing areas including Fulfillment, Information Technology, Creative Services, Print Production. Status reporting project work related implementation tactical product, segment institution-specific marketing programs. Identify log marketing plan-related issues risks, escalate appropriate following project management best practices. Communicate across marketing channels partners execute measurable, scalable replicable programs aimed solving key business need taking advantage critical business opportunities. Establish implement rigorous moderate complexity single work stream project management processes methodologies help ensure projects delivered time, within budget, adhere high quality standards meet client expectations. Track key project milestones adjust project plans and/or resources coordinate communications areas affected scope, budget resource work managed. Include data gathering, preparation presentation materials, proofing, setting project timelines change management. Perform quality review escalate timeline issues risks appropriately. Institutional Marketing Coordinator/Administrative Assistant/Budget Specialist 01/2005 01/2007 Company Name City State Officer, Marketing Specialist 01/2000 01/2004 Company Name City State Executive Assistant/Office Manager 01/1997 01/2000 Company Name City State Education Villanova University Six Sigma Green Belt Certification 2010 Advanced Project Management Certification Project Management Essentials 2007 WBT Education Credits Compliance Project Management Courses 7.25 CH 2012-2013 Continuing Ed Credits Various business financial service-related courses 35+ PDUs 2013 King's College City State Diploma Secretarial Science 1983 Secretarial Science Skills Adobe, Ad, basic, budget, business solutions, change management, Citrix, Interpersonal Skills, consolidations, content, Client, database, direct mail, directing, direction, documentation, edit, email, financial, functional, Information Technology, leadership, marketing plan, marketing, marketing collateral, materials, mail, Microsoft Office, PowerPoint, MS Project, negotiating, Negotiation, organization skills, Print Production, problem solving skills, processes, Project Management, Project planning, project plans, proofing, quality, Relationship Management, reporting, research, RFI, scheduling, Six Sigma, Spreadsheet, time management, Visio, Written",BANKING
"VICTIM ADVOCATE Summary Highly motivating, detail-oriented, adaptable social services professional skilled intakes assessments, crisis management comprehensive case management. Possessing strong background criminal justice field, excellent organizational analytical skills, extensive experience managing heavy case loads, working closely social services criminal justice agencies program management.Well-rounded professional experienced applying principles psychology personnel handling, administration, management marketing problems. Extensive knowledge human industry behavior performance, mental processes assessment methods.Energetic [Job Title] successful program development, implementation management, well community outreach mission-oriented organizations. Highlights Problem solving expertise Time management MS Office proficiency Case planning Aware legal ethical standards Able work independently member team Comfortable diverse populations Excellent relationship building skills Excellent writing critical thinking skills Experience performing assessments Interpersonal, oral, written communication skills Trauma-informed therapy Attentive listener Empathetic Detail-oriented Strategic planner Self-starter Meticulous attention detail Results-oriented Self-directed Data collection analysis Exceptional organizational skills Accomplishments Data Organization Improved office organization compiling quarterly budget reports, financial spreadsheets, organizational charts company data reports using advanced Microsoft Excel functions. Multitasking Demonstrated proficiencies telephone, e-mail, fax front-desk reception within high-volume environment. Customer Service Handled customers effectively identifying needs, quickly gaining trust, approaching complex situations resolving problems maximize efficiency. Increased office organization developing efficient filing system customer database protocols. Created implemented daily parenting workshops teen mothers involved criminal justice system. Managed caseload [Number] clients given time. Experience Victim Advocate 03/2014 Current Company Name City State Created, organized maintained files, daily case notes electronic databases. Organized office schedules maintained relationships necessary agency contacts. Completed statistical analysis developing, updating maintaining statistical related records reports. Attended meetings trainings necessary professional development required agency funding sources Maintained problem-solving, solution-oriented attitude aspects work Determined whether clients counseled referred specialists Asked questions helped clients identify feelings behaviors Assessed patients risk suicide attempts Provided assessments, counseling, case management services youth families Conferred clients discuss options goals Conducted regular assessments adhered documentation processes procedures Counseled individuals, groups, families, communities regarding issues including mental health, poverty, unemployment, substance abuse, physical abuse, rehabilitation, social adjustment, child care, medical care Referred clients support services needed medical, housing, social services, employment services legal Provided client tools better manage emotions address anger management issues present Supported residential clients completing tasks toileting, brushing teeth general hygiene. Built positive rapport law enforcement officers, court officials community service agencies. Collected information clients, using techniques testing, interviewing, discussion, observation Analyzed information police reports client intakes assess clients' abilities, needs, eligibility services Effectively managed work limited work environment serving large multi-cultural community, working collaboratively judicial officers, attorneys, court case managers, probation officers Reviewed provided comments adequacy documents took necessary steps cure deficiencies. Created maintained computer- paper-based filing organization systems records, reports documents. Developed created effective filing system accelerate paperwork processing. Successfully established effective systems record retention creating database daily correspondence tracking. Updated departmental standard operating procedures database accurately reflect current practices. Created maintained spreadsheets using advanced Excel functions calculations develop reports lists. Maintained detailed administrative procedural processes improve accuracy efficiency. Created databases spreadsheets improve inventory management reporting accuracy. Successfully established effective systems record retention creating database daily correspondence tracking. Residential Advocate 06/2012 05/2013 Company Name City State Accompanied victims local area hospitals, police departments, prosecutor's office courts provide crisis intervention advocacy services. Oversaw 24-hour hotline victims domestic violence sexual assault. Guided victims providing case-related medical legal information. Counseled victims, families, significant others. Designed distributed training flyers recruit volunteers agency's sexual domestic violence advocacy programs. Assisted supervisor managing volunteers, setting trainings monthly meetings. Managed victim case files, following state agency guidelines. Assisted office procedures pertinent operations program. Generated monthly quarterly reports agency used grant writing training purposes. Accompanied victims local area hospitals, police departments, prosecutor's office courts provide crisis intervention advocacy services. Oversaw 24-hour hotline victims domestic violence sexual assault. Referred clients resources community met needs crisis hotline residential program. Conducted follow calls scheduled appointments clients. Surveyed surveillance cameras ensure safety clients residing domestic violence shelter. Facilitated workshops educated residents parenting, financial literacy, self-sufficiency, legal rights processes, adjusting communal living. Deli Clerk 05/2010 05/2012 Company Name City State Frequently switched positions Deli Clerk Cold Food prep support changing needs large retailer. Ensured minimal product shrink coordinated secondary usage product Prepared variety foods according customers' orders supervisors' instructions Received processed cash credit payments in-store purchases. Opened closed store, including counting cash, opening closing cash registers creating staff assignments. Demonstrated customers come first serving sense urgency. Worked team member provide highest level service customers. Cleaned maintained beverage area, display cases, equipment, order transaction area Up-sold additional menu items, beverages desserts increase restaurant profits. Prepared food items sandwiches, salads, soups, beverages Completed closing duties, including restocking items closing cash drawer. Effectively communicated kitchen staff regarding customer allergies, dietary needs special requests. Maintained neat attractive bakery food cases. Took necessary steps meet customer needs effectively resolve food service issues. Recorded customer orders repeated back clear, understandable manner. Frequently switched positions Fountain, Server, Dishwasher support changing needs large industrial kitchen. Consistently adhered quality expectations standards. Checked deliveries signed products received. Correctly received orders, processed payments responded appropriately guest concerns. Served orders customers windows, counters tables. Quickly efficiently processed payments made accurate change. Mastered Point Sale (POS) computer system automated order taking. Maintained friendly professional customer interactions. Stocked rotated products, stocked supplies, paper goods timely basis. Communicated customers regarding orders, comments, complaints Complied scheduled kitchen sanitation ensured standards practices met Ensured first-in-first-out system ingredients labeled stored properly VOLUNTEER KENNELL ATTENDANT 03/2008 08/2008 Company Name City State Adhered high standards safety, cleanliness professionalism. Monitored animals' recovering surgery notified veterinarians changes. Promoted skin coat health regular grooming. Advised animal owners regarding sanitary measures, feeding, general care, medical conditions treatment options. Talked animals soothe familiarize human voice. Walked [Number] dogs day, responding dog's individual needs keeping eye whole group. Fed watered [Number] animals day. Observed general shelter population illness injury. Cared animals special medical needs, including diabetes. Prioritized animal safety comfort times.Talked animals soothe familiarize human voice.Fed animals twice daily made sure access fresh water times. Support Analyst 03/2015 Current Company Name City State Provided accurate appropriate information response customer inquiries. Addressed customer service inquiries timely accurate fashion.Maintained up-to-date records times.Worked upper management ensure appropriate changes made improve customer satisfaction. Maintained up-to-date comprehensive electronic paper filing systems.Entered client records centralized database progress tracking. Identified customer needs market research analysis.Worked management identify trends developments might influence PR decisions strategies.Developed new analytics tool allow senior management understand impact project. Education Masters Science Criminal Justice 2013 Saint Josephs University City State US Masters Science, Criminal Justice 2012-2013 Saint Josephs University, Philadelphia, PA 3.85GPA Bachelor Arts Law Justice 2012 Rowan University City State US Bachelor Arts, Law Justice 2010-2012 Rowan University, Glassboro, NJ 3.3GPA Technology Homeland Security, Forensic 2010 Cumberland County College City State US Concentration: Forensic Technology Homeland Security 2008-2010 Cumberland County College, Vineland, NJ 3.8 GPA, Deans List, Summa Cum Laude Affiliations Volunteer Facilitator Presentations Observed courtroom proceedings bail motions, arraignments, status conferences, trials, sentencing hearings juvenile family court proceedings Skills Clerk, Heavy Machinery, Forensic, Security, Community Outreach, Compensation, Filing, Multi-line, Multi-line Phone, Multi-line Phone System, Phone System, Operations, Training, Clients, Cases, Dynamics, Engines, Learning Center, Learning Centers, Microsoft Dynamics",ADVOCATE
"INVENTORY ANALYST\MATERIALS PLANNER Summary Industrial Engineer wide experience manufacturing, quality, material planning inventory control. Reach revenue goals hard work process improvement. Expert MRP II, proficient MS office Exact Macola. Bilingual English/Spanish. Areas Expertise Material Planning\MRP Inventory Accuracy Manufacturing planning control. ERP systems implementation Firm knowledge APICS concepts. Knowledgeable Lean Manufacturing principles Theory Constraints. Process improvement Accomplishments As Material Planner/Inventory Analyst: Achieved 99% inventory accuracy weekly cycle counting process improvement. Eliminated production disruption caused material shortage. As Operations Manager: Improved customer service automating Quote- Order Entry- Billing process small business. As Project Manager: Reduced implementation time 50%. Experience 06/2008 08/2013 Company Name － City State Inventory Analyst\Materials Planner Analyzed MRP output exceptions. Worked Procurement expedite prevent shortages, revised corrected safety stock levels, audited inventory transactions posted corrections. Managed sub-contractors. Implemented weekly cycle counting. Achieved 99% inventory accuracy BOM analysis process improvement. Eliminated material shortage trough depth analysis process flow transactions. Mentored comprehensive use software (Exact Macola) 11/2005 05/2008 Company Name － City State Operations Manager Scheduled Job installation, placed kept track purchase orders productions orders. Kept track budget vs expenses. Prepared executive reports. Implemented Quickbooks Contractor Edition. Achieved: Improved cost control project management Quickbooks. Achieved: Improved customer service automation Quote Order Entry Billing Cycle. 02/1998 03/2005 Company Name － City State Project Manager Senior Consultant Successfully managed numerous software implementations Exact Macola (ERP), MP2 (maintenance), Goldmine (CRM). As senior consultant trained customers automatized operations medium large companies. Achievement: Reduced implementation time 50%. 03/1994 02/1998 Company Name － City State Warehouse Manager Production Manager Managed logistics operations Distribution Center. Setup launched production lines fully operative. Achievements: Implemented Quality Control System personnel training. Reached desired efficiency short time. Education 1993 Pontificia Universidad Catolica Madre Maestra City Dominican Rep. Industrial Engineer Certifications APICS Courses: Attended workshops Master Planning Resources, Detailed Scheduling Planning, Execution Control Operations, Strategic Management Resources, certification pending. Manufacturing Planning Control, Exact Software, 1998. Enterprise Resourcing Planning, Exact Software, 1999. Datastream MP2 Certified Consultant Santo Domingo, D.R. 2002 Technical Skills Skills Experience Total Years Last Used Crystal Reports MS Office Project Management MS Project Quickbooks Contractor Edition CRM Goldmine",APPAREL
"ACCOUNTANT Summary Results-oriented accountant strong work ethic four years experience. Successful managing multiple projects consistently meeting deadlines pressure. Bi-lingual English Spanish outstanding analytical, oral written communication skills across levels organization. Extensive knowledge accounting software processes. Skills Full Accounting cycle Account reconciliation General ledger accounting Financial statement analysis Budget Planning Cash Management Accounts Receivable Accounts Payable Inventory Purchases Fixed Assets Auditing Payroll Taxes Benefit compensation Team work oriented Employee training development Supervising Effective time management Deadline-oriented Experience Company Name City State Accountant 03/2018 Manage oversee daily operation accounting department including. Monthly bank reconciliations 10 companies. Manage rent roll, collections. Prepare overall accounting reports internal financial statement. Company Name City State Accounting Finance Supervisor 07/2017 12/2017 Manage oversee daily operation accounting department. Conducted month-end balance sheet reviews reconciled variances. Coded general ledger processed vendor invoice payments. Coordinated approval processes accounts payable invoices. Investigated resolved discrepancies monthly bank accounts tight deadlines. Prepared annual federal, state local tax returns. Company Name City State Administrator/Accountant 03/2015 06/2017 Manage oversee daily operation accounting department including; Account payable/receivable *Cash recipes General ledger Payroll Collection Bank Reconciliations Check run Fixed assets activity. Quarterly,monthly annual local state tax returns. Monitor analyze accounting data produce financial productivity reports. Banks deposit office mail pickup. Monitors maintains office supplies inventory. Manage office vendors, service providers maintains certifications documentation updated. Maintain fiscal files documents transaction. Preparation Annual 480 W2. Collaborated extensively auditors preliminary year-end audit processes. In charge HR includinf, hiring process, supervising, vacation sick monitor, coordination office activities benefits office staff including; medical plan 401k. Company Name City State Assistant Controller 03/2013 03/2015 Account reconciliations. Journal general ledger entries postings. Manage Accounts payable accounts receivable well, also make collection efforts. In charge payroll administration employee benefits. Responsible invoicing activities. In charge office supply inventory. Assist Controller overall administrative duties including human resources financial analysis company. Company Name City State Seasonal Tax Advisor 01/2012 05/2013 Responsible preparing federal state income tax returns small business firm individuals. Calculate sales depreciation various tax reports. Prepare financial analysis properly assess customers government tax laws incentives. Audit previous tax files identify corrective opportunities. Occasionally verifies totals forms prepared others detect errors arithmetic procedure. Make recommendations improve future financial performance. Work part advisory team effectively address issues. Company Name City State Account Executive 03/2008 03/2013 Providing analysis services financial advising, helping individuals take best decision time make financial investment. Mortgage consulting marketing different types loans including constructions comercial loan Monthly sales 2.5M. Analyzing financial information credit profiles pre approval purpose. Seek potential customers telemarketing special promotional events. Answered customers' questions regarding products, prices availability. Work History Company Name City State Account Executive Loan Processor Company Name City State Account Consultant Education Training Certification 2016 Accounting Training Center City State United States IVU SURI Software MBA Accounting Finance 2014 University Phoenix City State United States Continuing education courses focusing Major Changes Accounting Standards Certification 2011 HR Block City State United States Tax Course BBA Administration 2010 University Phoenix City State United States Minor Management Computer Skills Microsoft Excel, Microsoft Office Suite, Microsoft Outlook, Microsoft PowerPoint Microsoft Word. ADP Quickbooks Peachtree CDI PR Soft​ PICO SURI PC Law",ACCOUNTANT
"ACCOUNT DIRECTOR Summary Dedicated professional experience necessary food beverage excellent guest service. Seeking deliver great service great food maintaining financial responsibility core standards operation. Highlights Certified Executive Chef Certification Nutrition Certified Human Resource Management Supervision American Culinary Federation Member Certification Professional cooking theories Graduate Culinary Academy South Dakota Experience Company Name City State Account Director 06/2013 Current Responsible entire food service operation maintaining good Client relations company. Duties include Account Director, Meeting exceeding budgetary requirements company meeting clients' needs lined contracted agreement. Maintaining sanitation State Regulations. Responsible Employee HR management unit level. Assist Company district Training management team members budgetary compliance proper ordering procedures ensure maximum profit margins reached. Assist support area catering functions needed. Company Name City State Executive Chef 09/2012 05/2013 Responsible culinary operations Food Beverage Director high end retirement community. Primarily responsible production, including site catering including venues several hundreds guests. Supervised team 32, ensure employees maintained sanitation guidelines ensure efficient, safe, sanitary food production, preparation, presentation. Duties also include menu development, inventory control, purchasing, cost control projects, training, sanitation, personnel management include hiring, counseling, coaching developing. Company Name City State Executive Sous Chef 05/2010 09/2012 Assisted culinary operations Executive Chef largest hospital Memphis area. Primarily responsible production Café Patient Service.also high volume Doctors lounge. Supervise team 20, ensure employees adhere HACCP Joint Commission sanitation guidelines ensure efficient, safe, sanitary food production, preparation, presentation. Duties also include assisting menu development, inventory, ordering purchasing, food cost control projects, training, sanitation, personnel management include hiring, counseling, coaching developing. Company Name City State Sous Chef 09/2007 05/2010 Assisted hospital catering menu development implementation. Assisted training cooks insuring employees adhere HACCP Joint Commission sanitation guidelines ensure efficient, safe, sanitary food production, preparation presentation. Duties also include assisting menu development, inventory, ordering purchasing, food cost controls, training, sanitation. Company Name City State Line Chef 01/2006 Preparation menu items fine dining restaurant convention center located near Cascade Mountains. Assisted fabrication creation lunch dinner entreesas well assisting chef catered functions banquet hall. Responsible creation homemade soups well executed weekly menu changes. Participated weekly learning sessions executive chef expand knowledge local farm table cuisine, including wine pairing. Company Name City State Line Chef 01/2005 Opened setup kitchen daily operation. Preparation menu items including creation various soups lunchtime specials. Prepped necessary items dinner late night menus. Trained new employees station proper service performance. Executed menu items lunch dinner well maintained overall sanitation service line. Company Name City State Line Chef 01/2004 Assisted grand opening. Demonstrated cooking methods Fine dinning Model. Fluent sanitation kitchen safety. Complete set breakdown entire kitchen. Prepped foods needed following service. Company Name City State Sous Chef 01/2003 Hired intern Line Chef Sous Chef three months. Became primary leader culinary operation absence Executive Chef. Responsible instructing culinary staff daily operations, including station assignment, facilitation pre shift meetings. Direct liaison kitchen operation, management team, front house members. Maintain inventory daily production food. Oversee operation, insuring quality control, proper sanitation HACCP guidelines. Extensive knowledge recipes SOP's. Assist creative development weekly specials meals guest special dietary needs. Company Name City State Line Chef 01/2002 Worked line chef culinary school. Responsible evening preparation entrees restocking service line following dinner service. Company Name City State Line Chef 07/2002 Assisted new ownership implementing upscale dinning program well build foundation catering events. Preparation menu items including creation various soups lunchtime specials. Prepped necessary items dinner late night menus. Trained new employees station proper service performance. Executed menu items lunch dinner well maintain overall sanitation service line. Company Name City State Line Chef, Prep Chef 01/2000 01/2002 Assisted grand opening restaurant. Promoted assistant kitchen manager within four months. Knowledge kitchen stations functionality. Demonstrated cooking methods. Fluent sanitation kitchen safety. Complete set breakdown entire kitchen. Prepped foods needed following services. Skills coaching, cooking, cost control, counseling, clients, Client relations, creative development, hiring, HR, Human Resources Management, instructing, inventory, inventory control, Director, meetings, personnel management, profit, purchasing, quality control, safety, SOP, Supervision Education Diploma Culinary Arts 1 2003 Culinary Academy South Dakota City State Culinary Arts",CHEF
"HEALTH COACH Summary Compassionate, results-oriented health psychologist ten years experience coaching individuals various ethnic socio-economic backgrounds ranging age young adults elders. Skilled use patient-centered, solution-focused principles positive psychology, co-active coaching, transtheoretical model change, motivational interviewing, self-determination theory, acceptance commitment therapy facilitate self-awareness self-care. Dedicated coach demonstrated track record facilitating healthy lifestyle choices including smoking cessation, weight reduction, stress management, improved sleep, enhanced daily functioning. Health care professional committed transforming primary care integration real time, focused health psychology interventions produce effective model biopsychosocial care. skills Skilled individual group coach Trained nutrition, alternative medicine, exercise physiology Proven behavioral change specialist Culturally sensitive Skilled multiple coaching methodologies Exceptional communication skills Ability create open, nonjudgmental space difficult conversations Achievements Professional Certified Coach credential awarded International Coaches Federation, 2013. Recognized twice Key Contributor care improvement efforts Harvard Vanguard Medical Associates. Contributing author article, ""Group Health Coaching: Strengths, Challenges, Next Steps"" May, 2013 issue Global Advances Health Medicine. Contributing author The American College Sports Medicine's Resources Personal Trainer, 3rd edition, 2009. Professional Experience Health Coach October 2008 Current Company Name Partnering Your Diabetic Patients: Principles Coaching New England Quality Care Alliance Fall Forum: October 2014 5 Pearls Improving Your Coaching Practice New England Wellcoaches Alliance: May 2014 Coaching Chronic Conditions Take Care Community Meeting (Walgreens Health Wellness Company): February 2014 The Transformative Power Health Coaching Margaret Moore (CEO, Wellcoaches) Case Point Webinars: June 2012 Engaging Empowering Your Clients Healthy Lifestyle Change Massachusetts Association Clinical Exercise Physiologists: April 2012 Changing Behaviors Health Coaching Measured ROI Thad Schilling (MD, Medical Director, Patient-Centered Medical Home, Harvard Vanguard Medical Associates) Massachusetts Health Council: March 2012 Building Team Keep Your Patients Track Institute Lifestyle Medicine: November 2011 Cultivating Engagement NERHSA/NSCA Northeast Conference: May 2010 Client Engagement How Facilitate Behavior Change Massachusetts Association Clinical Exercise Physiologists: April 2010 Mindful Listening, Curiosity, Reflection: Coaching Skills Transform Your Conversations Council Renal Nutrition New England: November 2009 Mindful Listening, Curiosity, Reflection: Coaching Skills Transform Your Conversations Pro-Fitness Northeast Region: August 2008 Get More Sales Member Coaching NERHSA/NSCA Northeast Conference: May 2008 Fitness Results Relationships PJ Harder (CEO, Semetree) NERHSA/NSCA Northeast Conference: October 2007 ""I CARE"" Conversations PJ Harder (CEO, Semetree) Healthtrax Fitness Wellness: June 2007 Personal Training Results Coaching PJ Harder (Director Training, Healthtrax Fitness Wellness) NEHRSA/NSCA Northeast Conference: May 2007 CARE Coaching Your Clients Successful Results IHRSA: March 2007 Positive Psychology Pursuit Happiness Cambridge Center Adult Education's Organization Older Students: November 2006 Ordinary People Achieving Extraordinary Goals behalf Human Kinetics Connecticut Recreation Parks Association: November 2006 CARE Coach Your Clients Successful Results PJ Harder (Director Training, Healthtrax Fitness Wellness) NEHRSA/NSCA Northeast Conference: May 2006. Practical Examiner, Master Class Instructor January 2008 July 2009 Company Name Conducted scored Wellcoaches practical skills assessment, final step prior awarding certification trainees. Developed conducted master class trainees credentialed coaches recognizing changing disempowering self-talk. Wellness Coach Fitness Specialist May 2006 October 2008 Company Name Developed coaching second complementary profit center personal training. Worked club's personal trainers augment in-club training routines lifestyle changes resulting weight loss, improved resiliency, enhanced work-life balance. Principal, Life Wellness Coach. August 2005 October 2008 Company Name Conducted telephonic, one-on-one coaching sessions clients seeking elevate self-care improve functioning. Coached clients effective behavior cognitive changes using variety methodologies, including motivational interviewing, transtheoretical model, positive psychology, co-active coaching. Education Training Master Science Health Psychology 1 2014 Walden University Health Psychology Capstone: Bringing Health Psychology Patient-Centered Medical Home. Courses included health psychology, experimental survey research, stress coping, psychoneuroimmunology, biopsychology, lifespan development, women's health. Research papers included group medical appointment patients comorbid depression diabetes, 6-week workshop guide women menopause transition, group stress management program grounded solution-focused coaching, acceptance commitment therapy, engaging relaxation response. Bachelor Arts Anthropology University Michigan GPA: GPA: 4.0 GPA: 4.0 Immunity Change Workshop Robert Kegan Lisa Lahey, Harvard University, 2012 1 2010 Completion National Institute Whole Health's educator curriculum Certified Professional Co-Active Coach credential awarded Coaches Training Institute, 2008 Motivational Interviewing: The Art Behavior Change Counseling, Levels I II MINT instructor Steven Berg-Smith, 2006 Wellness Coach credential awarded Wellcoaches, 2005 Certified Health/Fitness Specialist credential awarded American College Sports Medicine, 1999 Skills Art, balance, Coach, Coaching, Council, Counseling, Client, Clients, Harvard, instructor, Listening, Director, materials, Lisa, profit, protocols, Psychology, Quality, recording, Research, Sales, stress management",FITNESS
"ACCOUNTANT Summary Experienced, highly motivated work ethic, results-driven professionalism, recognized commitment excellence, demonstrates expertise communicating collaborating with, peers, clients. Portrays excellent business acumen, successfully provide accurate Accounts Receivables, Collections Accounts Payable initiatives achieves targeted company goals. Self-motivated professional, able work independently team environment, demonstrating broad based transferable qualifications. Highlights Extensive knowledge Microsoft Windows computer systems Mac operating system. Proficient Microsoft Office (Word, Excel, Power Point). Basic experience QuickBooks Enterprise Solutions 9.0, Sage/MAS Software, Peachtree, Microsoft Access. Account reconciliation expert General ledger accounting Flexible team player Experience Company Name January 2010 November 2013 Accountant City State Managed 10 million per month revenue. Accurately applied payments vendor accounts. Researched resolved incorrect payments, EOB rejections, issues outstanding accounts. Successfully boosted collections 40% 90% within 2 years. Trained new existing employees new procedures computer programs. Ran monthly aging reports compile billing statements vendors outstanding invoices. Utilize following: HCFA (CMS 1500)/ICD-9/CPT/HCPCS Coding UB-04 prepare submit claims MLTC billing. Ensure claims entered submitted 48 hours receipt. Run A/P checks vendor payment using internal software RealWorld. Prepare A/P checks signature. Responsible running reports month-end year-end closing, reconciliation GL journal entries. Insure office practices compliance HIPAA regulations. Daily use HHA Exchange, Santrax, Crescent programs. Investigated resolved discrepancies monthly bank accounts tight deadlines. Company Name March 2006 November 2008 Accountant City State Responsible follow-up explanation AX, VI MC credit card accounts issue Debit Memos travel agencies chargeback's debited EL AL Israel Airlines. Handled large volumes credit card disputes (Inquiries Chargeback's) communicating credit card department, travel agencies passengers. Created Excel database order update disputes log solved. Assisted supervisor month end year end close. Including limited preparing entering journal entries, running reports reconciling airline tickets database. Reconciliation accounts, as, Airline Tickets, Personal Expense Accounts, Petty Cash Accounts more. Created company procedure manual trained new existing coworkers job according new procedures. Made sure department deadlines met. Handled aspects reconciling general ledgers. Responsible checking paying personal expenses employees. Performed payroll hourly employees using ADP system. Company Name January 2003 August 2005 Bookkeeper City State Assist accounts payable/accounts receivable. Maintain spreadsheets records store sales expenses. Ensure proper handling customer calls. Contact customers collect money owed. Perform various administrative duties. Reconciled bank statements. Enter invoices. Company Name November 2013 Current Accountant City State Reduced closing time monthly quarterly close implementing new consolidation procedures. Analyzed costs revenues project future trends. Received, recorded, banked cash, checks, vouchers well reconciled records bank transactions. Completed monthly, quarterly annual bank reconciliations 11 subsidiary companies. Reviewed book entries ensure accuracy G/L. Prepared monthly annual expense forecasts, including necessary recommended action required manage costs achieve budget. Post journal entries MAS200, company general ledger accounting software. Assisted management preparation month-end financial statements, cash flow statements, budgets. Company Name September 1999 November 2002 Assistant Bookkeeper City State Assist payroll processing. Assist accounts payable/accounts receivable. Prepare verify bank deposits, balancing receipts sending cash, checks terms payment. Maintain organizations record keeping. Price re-price merchandise necessary. Handle merchandise returns exchanges within company guidelines. Customer service, sales floor assigned departments. Complete daily paperwork within company guidelines. Education City University New York, Brooklyn College 6 2006 Bachelor Science Accountancy City State Accountancy Kingsborough Community College 6 2001 Liberal Arts City State GPA: Dean's List Excellence Academic Achievement Brooklyn College. Completed ADP Payroll Course. Liberal Arts Dean's List Excellence Academic Achievement Brooklyn College. Completed ADP Payroll Course. Languages Bilingual English /Russian Skills Account Management, accounts payable, accounts receivable, administrative, ADP, A/P, Bank Reconciliation, Basic, Billing, Closing, CMS, CPT, credit, Customer service, database, Debit, Fluent English, GL, ICD-9, Invoicing, Mac, Medical Billing, Microsoft Access, Excel, Exchange, money, Microsoft Office, office, Power Point, Microsoft Windows, Word, Enterprise, operating system, Payroll, payroll processing, Peachtree, Coding, QuickBooks, reconciling, record keeping, Russian, sales, spreadsheets, Staff Training, supervisor, VI, year-end",ACCOUNTANT
"FITNESS SPECIALIST Summary Energetic Personal Trainer educational background Physical Education, Sport Training exercise Swimming. Experienced Personal Trainer 10 years conducting one-on-one training sessions upscale fitness studio. Advanced training metabolic testing, nutrition weight management consulting. Highlights Fitness assessments Body Mass Index (BMI) knowledge Understanding body fat tables BMI Fitness equipment operation Weight management expert CPR First Aid certified Understanding human anatomy Gymnast AED certification Fitness equipment expertise Fitness programming specialist Accomplishments Material Development Created Physical Education targeting Pk 12 create engaging educational experience. Completed average 30 ore fitness assessments per month. Team Building Leadership Education Strategies Employed special educational strategies techniques instruction improve development sensory/perceptual-motor skills, language, cognition, memory. Experience Fitness Specialist Aug 2015 Mar 2016 Company Name City State Instruct group exercise classes. Provide one-on-one consulting, training motivation. Perform fitness assessments, determine exercise prescriptions, design workout programs clients. Contributed 10% increase sales personal training department. Guided clients safe exercise, taking account individualized physical limitations. Taught clients modify exercises appropriately avoid injury. Encouraged clients engage group fitness classes activities gym meet fitness goals. Arrived time, prepared attentive every training appointment. Administered fitness assessments, included seven point skin-fold body fat measurements, blood pressure treadmill tests. Demonstrated explained fitness program benefits members, resulting 75% increase member participation paid classes. Physical Education Teacher Jan 2014 Jan 2016 Company Name City State Contributed community ludic Activities. Encouraged students engage fitness gram activities gym meet fitness goals. Demonstrated explained fitness program benefits members, resulting 80% increase students articipation. Implemented entire school community program Health Wellness. Implemented A&M Nutrition Program Schools. Member light House leader (7 Habits). Physical Education Teacher Swimming Head Coach Jan 2010 Jan 2013 Company Name City State Recruited met prospective student-athletes discuss experience goals. Monitored academic performance student-athletes addition athletic progress. Helped develop participant's physical psychological fitness. Coordinated scheduling field facility use activities office. Establish designed various cross-curriculum warm-up activities trainings basic skills enhance connections school subjects students athletes. Maintained accurate statistics, records results season. Played active role parent-teacher conferences, updated parents regularly child's progress classroom. Protect student athletes mental, physical nutritional; also equipment, materials facilities. Apply enforce student discipline athletic contests practice sessions. Motivated encouraged student athletes best practices games. Communicated effectively parents Boosters, including organizing leading meetings. Strength Conditioning Trainer Assistant Coach Swimming Jan 2005 Jan 2011 Company Name City State Perform fitness assessments, determine exercise prescriptions, design workout programs team members. Arrived time, prepared attentive every training. Administered fitness assessments, included seven point skin-fold body fat measurements, blood pressure treadmill tests. Instruct group exercise classes. Assistant coach swimming program American University. Perform administrative tasks associated facility operations. Education Masters Ph. Ed Sport Training 2012 University Turabo City State United Stated Sport Bachelor Arts Education Physical Education 2008 American University Puerto Rico City State Unated Stated SECONDARY Skills Computer literate: Excel, Power Point, Word, Mind Body) Conferences: consulting, Designing, health promotion. Educator Bilingual",FITNESS
"EXPRESSIVE ARTS PROGRAM LEADER Professional Experience 09/2014 06/2015 EXPRESSIVE ARTS PROGRAM LEADER City State Formulated, proposed, authorized implement ""The Arts Project,"" weekly therapeutic, expressive arts program 10+ ""at-risk"" CPS middle school students residing low-income urban neighborhood. The Arts Project incorporates methods evidence-informed therapeutic interventions enhance social/emotional skills, self-esteem, grit, self-control regulation, reduce stereotype threat. 09/2012 06/2014 Company Name － City State Designed delivered curriculum weekly coping skills sessions groups 20-50 early adolescents mentors Tailored sessions address unique risk factors faced youth (e.g. community violence, chronic poverty, school dropout) Integrated therapeutic approaches various evidence-based practices (DBT, CBT, Mindfulness-based Stress Reduction) Produced administered usability, feasibility, satisfaction forms coping skills training attendees (staff, mentors, mentees) Evaluated amended curriculum based youth, mentor, staff feedback. 09/2012 08/2014 MENTOR SUPERVISION TEAM LEADER SUPERVISOR City State Developed measures organized platforms 50 mentors report contact mentee Conducted thorough interviews potential mentors, youth participants, parents youth mentoring intervention arrange meaningful lasting youth-mentor relationships Supervised 8 mentor-mentee pairs time; monitored documented contact activities pairs Combined forces teachers parents regularly assess needs establish protective resources youth Organized weekly meetings supervisee problem-solve, provide support, address conflicts concerns regarding mentoring relationship. 09/2012 06/2014 TEACHING ASSISTANT Company Name － City State Over course 6 academic terms, promoted engaging discussions, critical thinking, warm learning environment groups 50-60 undergraduate students enrolled PSY-305 (a community-based service learning course). Was selected four graduate assistants ""Head Teaching Assistant"" course throughout 2013-14 academic year. Education Training Present MASTER OF SCIENCE General Psychology Clinical Child DePaul University － City State GPA: GPA: 3.70 General Psychology Clinical Child GPA: 3.70 2012 BACHELOR OF ARTS General Psychology Human Development DePaul University － City State GPA: GPA: 3.51 Awarded Dean's List- 6 academic terms General Psychology Human Development GPA: 3.51 Awarded Dean's List- 6 academic terms Present Mentor Training Certificate Mentoring Central 2014 Present Safe Zone Allies Training BUILD Diversity Certification DePaul University 2013 Present TF-CBT CTG adaptation Certificate (childhood traumatic grief) (Web) 2012 Present Collaborative Institutional Training Initiative (CITI) Human Subjects Human Subjects Interests 2011 2012 Child Life Volunteer Children's Memorial Hospital Chicago, IL 2009 2009 United Way Volunteer Hearts West Michigan United Way Grand Rapids, MI 2008 Animal Shelter Volunteer Kent County Animal Shelter Grand Rapids, MI 2005 2006 Summer Camp Volunteer SpringHill Camps Evart, MI Personal Information COMMUNITY LIVING SUPPORT PERSON MOKA Western Michigan Jun 2008 Aug 2011 *Guided individuals developmental disabilities achieving personal goals, overcoming barriers, participating activities choice; recorded progress skill development achievement *Served role model mentor; demonstrated coached social behavioral skill development *Prompted praised use independent living skills, cooking, money management, household shopping, laundry, personal hygiene Additional Information COMMUNITY LIVING SUPPORT PERSON MOKA Western Michigan Jun 2008 Aug 2011 Guided individuals developmental disabilities achieving personal goals, overcoming barriers, participating activities choice; recorded progress skill development achievement Served role model mentor; demonstrated coached social behavioral skill development Prompted praised use independent living skills, cooking, money management, household shopping, laundry, personal hygiene VOLUNTEER EXPERIENCE 2011 2012 Child Life Volunteer Children's Memorial Hospital Chicago, IL 2009 2009 United Way Volunteer Hearts West Michigan United Way Grand Rapids, MI 2008 Animal Shelter Volunteer Kent County Animal Shelter Grand Rapids, MI 2005 2006 Summer Camp Volunteer SpringHill Camps Evart, MI Skills academic, Arts, critical thinking, forms, International Business, Latin, meetings, Mentor, Mentoring, Psychology, Teaching, therapeutic interventions, unique",ARTS
"SALES ASSOCIATE Summary Accountable Retail Sales Associate demonstrating high level ownership initiative. Possessing 2 years small management experience. Quick effective decision making, maintaining excellent customer service throughout sales process given enviornment. Highlights 6 years Customer Service Experience Intermediate Microsoft Office (Word, Excel, etc.) Outstanding communicational operational skills Proven ability multi-task Ambitious, Positive, Enthusiastic Punctual Reliable Accomplishments Fulfilled supervisory duties Store Manager unable make store, whilst training new employee store location 6 months. Lead sales example employees quit called off, earning sales lead position likewise attaining ability open closer store proven responsibility punctuality. Work Experience Sales Associate 06/2013 03/2014 Company Name － City State Ensure customer receives outstanding service providing friendly environment, includes greeting acknowledging every customer, maintaining depth product knowledge aspects customer service. Completing daily sales goals completing corporate set tasks provide store better overall numbers Concurring sales floor readiness day using 7 steps techniques customer Completing operational floor tasks timely fashion changing marked items popular clothing wear. Senior Sales Associate 02/2014 06/2014 Company Name － City State Worked team leader provide highest level service customers teaching team 6-10 associates better steps techniques acquire sales Created strategies develop expand existing customer sales, resulted 45% increase monthly sales. Verified merchandising standards maintained daily basis. Retail Sales Representative/Sales Lead 10/2014 04/2016 Company Name Complete monthly sales goals, alongside working every customer ensure company customer benefit greatly time step T Mobile store Maintain product knowledge maintain sales numbers reach hit every goal required company Provide excellent customer service every customer every time step foot T Mobile retail store. Opened closed store, including counting cash, opening closing cash registers creating staff assignments. Server 05/2016 Current Company Name － City State Maintain self set supervisory set sales goals whilst providing utmost highest service guest Provide food beverage suggestions guest ordering pertinent product knowledge making personal recommendations. Engage conversation guests providing loving atmosphere dinner lunch Education June 2013 Downers Grove North High School 3.1 Some college Skills Attentive small details Very calm pressure leisured resolve problem Positive influence Dependable",SALES
"BUSINESS DEVELOPMENT MANAGER Summary Innovative bilingual sales executive 6 years sales experience Mexico USA Successful acquiring, expanding managing key corporate accounts Core Qualifications Excellent Customer Service Skills Excellent research abilities Customer Retention Negotiation Skills Tactfulness ­ generate positive company image Contract review Experience Business Development Manager 05/2010 Current Company Name City State Responsible selling hydraulic pneumatic equipment Mexico USA clients Energy, Chemical Mining industries Meeting quotas $1.4M USD annually renewing contracts opening new accounts within assigned territory Pioneered sales outreach potential US clients developed sales plan increase client base outside Mexico Scheduling 2-3 in-person client meetings potential US customers quarterly basis Managing accounts energy industry like PEMEX metallurgical chemical industry like MET-MEX Peñoles Developing business plans identify key opportunities deliver added value up-sell products services key accounts Booking customer follow-up calls in-person meetings Top 50 accounts bi-monthly maintain customer retention Generating sales reports forecasts management review Preparing quotations meet customers specific needs support collections efforts. Sales Representative 07/2009 04/2010 Company Name City State Obtained new accounts selling financial products services consumers businesses Consistently achieved sales quota making 50-60 outbound cold calls per day potential prospects Maintained relationships offer best customer service provide personalized financial advice. Marketing Intern 01/2009 06/2009 Company Name City State Designed banners brochures annual events Translated documents promotional material English Spanish. Education Bachelor Business Administration International Business 2009 St. Edward´s University City State International Business Affiliations Delta Sigma Pi, Business Fraternity, Chapter Vice-President St. Edward's Univ. Skills banners, brochures, Developing business, bi, contracts, client, clients, customer service, English, financial, Managing, meetings, promotional material, selling, sales, sales plan, sales reports, Scheduling 2, Sigma, Spanish",BUSINESS-DEVELOPMENT
"DIRECTOR, QUALITY IMPROVEMENT NETWORK FACILITATION Professional Background Highly accomplished registered- nurse 20 years experience clinical nursing, management, statistics, quality management, process improvement. Years experience hospital, clinic, public health, academic operation comprehensive understanding healthcare; proven ability build effective relationships develop maintain highly reliable teams; skilled coach, mentor, facilitator, teacher; accomplished project manager curriculum developer; detailed outcome oriented. Skill Highlights Areas expertise include: Nursing Management Process Improvement Statistics data Analysis Operationalizing best practices Teaching/ Facilitating/ Coaching/ Mentoring Team Building Marketing Public Relations Accomplishments California Hospital Engagement Network Improvement Adviser Data Analysis, 2014 Shining Star Champion"", Best Organ Donation Liaison: GSDS/SETDS, 2011 Recipient member Alpha Eta Society Scholarship Recipient Mary Greeley Scholarship Professional Experience Director, Quality Improvement Network Facilitation January 2014 Current Company Name Manage analyze state level data identify California's existing performance identify gaps opportunities improvement. Provide oversight, alignment coordination data management, measurement reporting fuctions discover patterns trends, generate reports senior leadership mutliple board directors regarding state performance. Act primary liaison contract relationships data repositories advanced analytics CALNOC, CMQCC, NHSN, HRET, HSAG UC Davis Population Health. Develope manage data entry strategies hospitals based need assessments. Consult hospitals develop data entry strategies reporting process contiously improve data flow management create information knowledge assist senior leadership identify gaps develop improvement startegies. Collaborate learning Dissmination provide training basic statistics/ analytics data management. Provide consultation member hospitals review understand performance, data analysis various public reports. Provide consultation programs CalHEN, Patient Safety First, Patient Family engagaement. Establish criteria evaluate prioritize opportunities consult requests studies reports. Particiapte grant writing, studies publications. Accomplishments Developed content designed page HQI public website 11 common public reports. This format provides relevant information simple standardized enables hospitals compare reports side sides understand different scoring hospital report. http://www.hqinstitute.org/public-reports Developed Infographics communicate data data analysis board directors, public, hospitals media effective way Generated data validation process provide valid reliable data Redesigned standardized Board Directors report Ongoing analysis California performance publically reported measures provided better insight state performance resulted effective strategies improve Developed standardized report stakeholders media based performance improvement methodology track trend performance CMS Grant- funded position ensure California hospitals achieve success patient safety including reducing hospital acquired conditions, obstetrical harm, readmissions. This position involved developing detailed individual hospital improvement plan identify gaps opportunities; tracking trending outcome/ results, consultation, training education; providing clinical improvement guidance resources. Other activities included, limited to, close collaboration Quality Improvement Organizations (QIN) Institute Healthcare Improvement (IHI) maintaining compliance federal contracting requirements. Managed assisted 28 hospitals throughout state California performance improvement efforts. Accomplishments Assisted hospitals improve outcomes 40% sustain gain Assisted leadership identify gaps meet goal state level Developed standard format hospital site visit increase meetings efficiency effectiveness RN Quality Coordinator April 2012 September 2012 Company Name － City State Data management analysis, reporting fuctions; discover patterns trends; generate reports senior leadership; contiously improve data flow management create information knowledge assist senior leadership identify gaps develop improvement startegies; collaborate units imrpov performance Assist, maintain revise Quality Improvement programs; Coordinate evaluate activities committees; perform studies/ identify challenges barriers/ develop plan based data analysis, data management/ validation/ reporting, improve sustain performance Consults Service Line Leaders, Chiefs Service, Medical Staff Committee Chairpersons, Physicians, Department Administrators assist developing ongoing evaluation programs identify, resolve, report opportunities improve patient care Act facilitator identified service-line performance improvement initiatives Performs oversees ongoing Quality Improvement activities across medical center assure timeliness, accuracy, compliance licensing regulation requirements Use educate end users understanding data develop action plan improve performance Develop conduct presentations including statistical process control methods quality improvement standards Medical Center Quality Improvement Plan insure compliance Joint Commission regulatory agency standards Accomplishments Developed data collection process inpatient outpatient code blues, provided opportunity gap analysis improvement real time Improved performance compliance organ/ tissue/ cornea donation increased referral. South Sacramento achieved first place cornea donation North California region 2010. Developed referral process ED, increased referral 60% 100% timely referral two years. South Sacramento Kaiser hospital received four regional awards Best Coordinator, Best Emergency Department, Best Committee Best performer 2011. Received recognition ""Joint Commission Best practice"" Organ Donation data collection reporting Assisted standardized reporting Quality Council; recognized ""best practice"" Regional Kaiser Joint Commission Healthcare Management Chair January 2005 January 2011 Company Name － City State CHI), Des Moines, IA 2005- 2011 Adjunct Faculty, Assistant Professor Responsible planning, coordinating, implementing evaluating various Healthcare Administration courses Accomplishments: Developed instructional tools, resources course content four high level courses Developed curriculum piloted first online course Developed online curriculum four different high level healthcare administration courses Managing children health coverage chronic disabling diseases including limited operation, human resource management, financial management including budget development, strategic planning, marketing, contract management, compliance state federal reporting Accomplishments Initiated data analysis; identify gaps opportunities process improvements Developed new budget process reporting Redesigned annual employee evaluation based performance Developed job descriptions 12 employees Developed patient/ family Orientation Programs Developed employee orientation program Assistant Professor Managing bachelorette healthcare management program including limited operation, teaching, financial management including budget development maintenance, marketing, strategic planning, contract management compliance Accomplishments: Developed curriculum two new courses Developed piloted distant management program (online) Collaborated Des Moines Osteopathic Medical Center initiate unique program provide opportunity smooth transition students Master's degree Increased enrollment 50% Clinic Director January 2004 January 2005 Company Name － City State Managed healthcare clinic including 25 physicians, Nurse Practitioners (NP), nurses (RNs) support staff. Clinic census approximately 100 patients per day. Services offered included Primary Care, Obstetrics/ Gynecology, Pediatrics. Management included, limited to, operation, human resource management, financial management including budget development, strategic planning, marketing state federal reporting. Accomplishments: Completed first Joint commission (JC) survey resulted clinic's initial JC accreditation Started new dental service including renovation, purchasing equipment, hiring dentist dental staff Renovation expansion clinic successfully Education Training Master Public Health; Des Public Health Moines University Osteopathic Medical center, College Health Sciences － City State US Master Public Health; Des Moines University Osteopathic Medical center, College Health Sciences. Des Moines, IA ADN Nursing Des Moines Area Community College － City State US ADN Nursing: Registered Nurse, Des Moines Area Community College, Boone, IA Master Health Care Administration; Des Health Care Administration Moines University Osteopathic Medical center, College Health Sciences － City State US Master Health Care Administration; Des Moines University Osteopathic Medical center, College Health Sciences. Des Moines, IA B.S. Psychology Pars College － City State US B.S. Psychology: Pars College, Tehran, Iran ACCREDITAION Black Belt Six Sigma Methodology. In progress IHI Certified Improvement Advisor (IA), Sacramento, CA Certified Public Health Nurse, Sacramento, CA Certified Green Belt Six Sigma Methodology, Des Moines, IA Certified Medical Office Manager, Des Moines, IA Board Certified Registered Nurse Iowa California Certified Advanced Cardiac Life Support (ACLS), Des Moines, IA Certified Basic Cardiac Life Support (BCLS), Des Moines, IA Certifications Board Certified Registered Nurse, Board Certified Registered Public Health Nurse, IHI Certified Improvement Adviser Certified Green Belt Six Sigma Methodology, Certified Medical Office Manager Affiliations Association Critical Care Nurses (ACCN) Languages Fluent English, Farsi, Dari Presentations Develop conduct presentations including statistical process control methods quality improvement standards Medical Center Quality Improvement Plan insure compliance Joint Commission regulatory agency standards Skills Lean/ Six Sigma Improvement methodology, Advanced Analytics, Data Management, process performance Improvement Planning, Financial Management, Marketing, Strategic Planning, Gap Analysis, Process Control, Statistical Process Control, Contract Management, Human Resource Management, Training, Data Entry, Data Validation, Liaison, Statistics, Management, Teaching, Coaching, mentoring. Computer Literate: Microsoft word, Excel, Power Point, Access, PhotoShop, Microsoft Picture, Visio, Smart Draw VP, SPSS Statit statistical programs, Other programs as: MIDAS, InfoView/Business Object, KPHC, Lotus Note, EPIC",HEALTHCARE
"3D DESIGNER/ GRAPHIC DESIGNER Summary I seeking position experience used make positive contribution. Skills Photoshop InDesign After Effects Maya Illustrator Z brush /XP Professional/ Vista/ Windows Mac Microsoft Word Windows NT/95/98 OS Sketch Daz 3D Dreamweaver PowerPoint Analog Integrated Circuits Cinema 4D Excel HTML XML Experience 3D Designer/ Graphic Designer Company Name meeting clients account managers discuss business objectives requirements job;. estimating time required complete work providing quotes clients;. developing design briefs suit client's purpose;. thinking creatively produce new ideas concepts developing interactive design;. using innovation redefine design brief within constraints cost time;. presenting finalized ideas concepts clients account managers;. working range media, including computer-aided design (CAD) keeping date emerging technologies;. proofreading produce accurate high-quality work;. demonstrating illustrative skills rough sketches working layouts ready print;. commissioning illustrators photographers;. working part team printers, copywriters, photographers, stylists, illustrators, designers, account executives, web developers marketing specialists. Receiving Manager Assistant Manager 01/2014 01/2017 Overseeing incoming outgoing shipping activities ensure accuracy, completeness conditions shipments. Determining work procedures, preparing work schedules expediting workflow. Determining shipping priorities, work assignments shipping methods required meet shipping receiving schedules. Arranging transportation optimizes service cost. Inspecting incoming materials notifying appropriate staff potential quality issues. Inspecting loading operations ensure compliance specifications. Directing movement shipments appropriate work areas. Ensuring shipping area organized clean times meets compliance factors. Ensuring employees compliance applicable health safety regulations company-related policies procedures. Investigating solving customer problems issues. Compiling maintaining applicable metrics required. Managing operational budget. Training, developing performance-monitoring activities. Adept maintaining organizing adequate shipping supplies ensure smooth warehouse operations. Documented success ensuring products need shipped properly labeled delegated correct courier. Proven ability maintain reverse-distribution processes provide assistance labeling packaging. Demonstrated expertise preparing shipping cartons according type size shipment. Deep insight following verification procedures ensure authenticity received shipments. Track record carefully inspecting incoming shipments damages discrepancies quantities documenting reporting inconsistencies. Adept sorting, counting, packaging, labeling, unpacking logging inventory shipped received items. Special talent tracing lost shipments clients' claims lost shipments initiating proof delivery documents performing itinerary follow up. Highly experienced operating dollies, pallet jacks forklifts load unload supplies. Hire train new employees ensure comfortable use maintenance equipment forklifts pallet jacks. Assist preparing documents sent shipment ensure incoming deliveries complete, along associated paperwork. Maintain shipping receiving logs. Proficient requisitioning merchandise suppliers ensuring appropriate storage space managed incoming deliveries. Took responsibility keeping store clean uncluttered managing team sweepers cleaners. Received, checked shelved merchandise products. Direct work staff sales floor. Assisted manager placing purchase orders managing inventory. Provide staff training assign specific duties. Recorded information registers manually computerized systems. Maintain store equipment good working order. Completed daily registering store open/close functions. Performed accurate operations cash registers. Took responsibly company bank deposits required store manager. Computer literate: knowledge experience using MS Office, several databases email management soft wares. Provide support store operations. Able responsibly take care merchandise shelving products according company policies. Direct work staff sales floor. Assistant Manager Maintain daily record transactions generate reports store manager. Write order supply requests replenish merchandise. Train staff deliver outstanding customer service. Motivate sales employees improve morale, performance, store revenue. Reward top performance visible recognition specific perks like preferred scheduling. Analyze marketing information translated strategic plans customer growth. Direct sales floor activities ensuring excellence customer service resolving store level problems. Establish sales goals manage budgets devise sales forecasts consistently maximizing sales profits. Oversee personnel management interviewing hiring training mentoring/coaching evaluating. Manage merchandise selection window displays stocking working directly vendors. Work corporate management developing local marketing advertising strategies. Key contact suppliers vendors securing key business agreements. Maintained price accuracy goods ensured adequate stock levels. Education Training Bachelors Arts 2009 SCHOOL NAME, Queens College － City Arts Advanced Illustration Coursework Art Design Coursework Cartooning Animation Coursework Course Digital Arts Color Theory Perspective Skills 3D, 3-D Design, 4D, After Effects, Dreamweaver, Photoshop, advertising, Animation, Arts, Art, budgets, budget, CAD, Cartooning, cash registers, coaching, Color, Computer Networks, Computer literate, client, clients, customer service, databases, delivery, Direct sales, Directing, dollies, email, staff training, estimating, XML, forklifts, Graphic Design, hiring, HTML, Illustration, Illustrator, InDesign, innovation, Inspecting, interactive design, inventory, logging, Mac OS, Managing, marketing, materials, Maya, mentoring, Excel, MS Office, PowerPoint, Windows, window, 95/98, Windows NT, Microsoft Word, organizing, packaging, personnel management, Photography, policies, presenting, printers, processes, programming, proofreading, quality, receiving, reporting, safety, sales, scheduling, shipping, sorting, store manager, strategic plans, transportation, Typography, type, Vista, workflow",DESIGNER
"CHEF Summary Focused Operations Manager successful contract negotiation process improvement. Remains calm poised even high-pressure situations. Leverages in-depth knowledge industry trends shifts offer valuable insights opportunities new growth expansion. Highlights Strong creative vision Management skills Strong communication skills Adaptable Creative Team player Accurate money handling Verbal/written communication Hard-working Inventory control Sound judgment Computer-savvy Calm pressure Complex problem solving Experience Company Name April 2015 Current Chef City State Cooking Prepping food guests Daily inventory assignments providing friendly customer service Accomplishments proactive team player, able willing see problem end. Company Name October 2011 August 2013 head cashier City State responsibilities provide customer service customers. handling daily money counts. also provide change cashier Company Name March 2010 December 2011 Head Cashier City State provide comfortable environment customers knowledge movies videos. maintain inventory counts merchandise product, daily cash counts Education High School Environmental Studies 2008 High School Diploma City State Kingsborough Community College Liberal Arts City State Personal Information Dedicated Customer Service Representative motivated maintain customer satisfaction contribute company success. Always eager learn achieve new goals overcome different tasks Core Strengths Sharp problem solver Active listening skills Strong organizational skills Energetic work attitude Courteous demeanor Adaptive team player Willing relocate: Anywhere Skills balance, Cashier, Cooking, customer service, delivery, Forklift Operator, inventory, market, Microsoft Excel, Microsoft Word, natural, oil, organization skills, problem solving, shipping, team player, video editing, well organized, visual effects, adobe premiere",CHEF
"JEWELRY CONSULTANT Summary As see resume, I required experience, education, training seek candidate. In addition, I military spouse vast understanding government regulations, policies, procedures. I competent managing organizations financial resources feel I would excellent addition company. I would like thank considering application. I excited prospect working team. I available meet earliest convenience discuss position resume. You welcome contact Excellent customer service, administration, organization, communications skills *Ability multi-task, meet deadlines, work independently, team Highlights Microsoft Office Suite;ability accurately type 40 WPM Experienced volunteer providing animal care local shelters; bathed, groomed temperament tested animals adoptability Experience Jewelry Consultant September 2014 January 2015 Company Name － City State Greeted provided front-line customer service patrons; assisted product selection, provided information made recommendations. Determined customer needs prepared proposals/products complete sales. Marketed services bundled packages; met and/or exceeded corporate sales. Assembled displays arranged merchandise/accessories shown sketches; maintained clean orderly areas displays. Performed security/lost prevention procedures accordance corporate policies. Examined merchandise ensured pricing/display accuracy product functionality. Receptionist Data Entry Clerk September 2012 March 2014 Company Name － City State Provided administrative support internal external customers; answered phones, took messages, provided information, directed individuals/calls staff members. Prioritized/scheduled daily work operations; effectively managed time resources. Handled personal data and/or records; ensured integrity customer account information sustained compliance confidentiality Privacy Act standards. Completely accurately documented forms records accordance policies. Maintained contact clients confirmed delivery goods; effectively resolved customer concerns lowest managerial level. Conducted inventories ensured asset balance accountability; labeled inventory ensured appropriate stock levels maintained meet customer demand. Operated variety office automation equipment include multi-line phone system, scanner, copiers, facsimiles, shredder. Child Care Provider July 2011 January 2013 Company Name － City State Provided direct care children age's birth age five family care setting. Planned conducted effective child development programs meet physical, social, emotional, intellectual needs individual children. Coordinated age-appropriate play/learning activities aimed fostering development. Used appropriate child guidance care giving techniques; detected early signs distress redirected behaviors. Led interacted children song, games, finger play, activities; helped children develop self-help skills serving food, zipping jackets, tying shoes, hand washing. Prepared snacks meals using safe food handling procedures dietary guidelines. Maintained accountability safety children times; certified pediatric, infant, adult CPR. Ensured proper maintenance sanitation classroom, toys, equipment. Experienced working variety personalities ability levels; skilled adjusting responses suit individual needs. Taught children redirect negative behavior feelings identification, compromise, communication. Education Diploma General Studies 2012 Byron P. Steele II High School － City State General Studies Interests Otero County Animal Control Shelter, Volunteer, Alamogordo, NM 2014 2015 Schertz Animal Shelter, Volunteer, Cibolo, TX 2006 2014 Future Farmers America, Member/Volunteer, Cibolo, TX 2009 2012 Thespian Club, Member, Cibolo, TX 2008 2011 Skills administrative support, balance, CPR, clients, customer service, delivery, forms, inventory, managerial, Microsoft Office Suite, office automation, phone system, copiers, policies, pricing, proposals, safety, sales, scanner, phones, type 40 WPM Additional Information COMMUNITY INVOLVEMENT: Otero County Animal Control Shelter, Volunteer, Alamogordo, NM 2014 2015 Schertz Animal Shelter, Volunteer, Cibolo, TX 2006 2014 Future Farmers America, Member/Volunteer, Cibolo, TX 2009 2012 Thespian Club, Member, Cibolo, TX 2008 2011",CONSULTANT
"HR GENERALIST Summary Human Resource Manager adding value contributing company growth profitability. Trusted adviser strategic business partner. Efficient developing implementing HR plans procedures. Promotes team-oriented, open-door environments conducive successful workforce. Highly motivated achieve company goals. Highlights Coaching training Employment law knowledge Employee relations Event management HRIS proficient Performance management Records maintenance Staffing recruiting Succession planning Training development Accomplishments Submitted 25 EEOC responses Developed training guides New Hire Orientation, Time Management System, Applicant Tracking System, Positive Associate Relations. Introduced first on-line Applicant Tracking System. Implemented Positive Associate Relations training salary management. Experience HR Generalist May 2015 Current Company Name City State Address inquires employees management regarding new-hire activity ongoing employee relation issues. Advise top management appropriate employee corrective actions. Facilitate regular meetings develop strategies positively influence workplace relationships. Recruit interview applicants daily. Implemented employee recognition incentive program Generate employee tracking reports week. Work senior-level management create fair consistent HR policies procedures. Human Resource Manager June 2004 May 2015 Company Name City State Multi-unit HR business partner upholding Company mission, vision values system. Support 12 units 1000 employees levels, including executive leadership. Analyze staffing needs develop strategies recruit, train, retain quality talent. Create utilize job descriptions within departments. Facilitate meetings develop strategies positively influence workplace relationships. New hire HR related paperwork compliance. Advise management. Work operations establish consistent hiring practices including succession planning. Work senior-level management create fair consistent HR policies procedures. Review federal state laws confirm enforce company compliance. Advise management appropriate employee corrective actions. Guide operations conduct background checks verify references. Employee performance evaluation process merit program. Address inquires employees management regarding employee relation issues. Prepare EEOC responses. Respectful workplace investigations. Monitor compliance company policy. Coordinate performance reviews, assessments, individual development plans. Process salary changes resulting merit increases, promotions, bonuses pay adjustments. Partner asset protection train maintain compliance. Promote quality customer service. Front End Supervisor February 2001 March 2004 Company Name City State Coordinated activities team members multiple locations. Recruited, trained developed customer service representatives. Created training manuals. Monitored daily activities customer support teams. Monitored program compliance maximize customer satisfaction manage associates. Provided departmental reports updates senior management. Resolved customer questions, issues complaints. Customer Service Technical Trainer June 1997 February 2001 Company Name City State Developed documentation common processes. Trained employees company protocols clearly efficiently. Researched issues resolve complaints answer inquiries. Provided technical support. Built maintained successful relationships associates, vendors customers. Mentored associates managers. Troubleshot issues worked associates accomplish goals. Bakery Manager June 1996 June 1997 Company Name City State Met customer needs effectively resolving food service issues. Followed procedures safe food preparation, handling presentation ensure customer satisfaction. Maintained sanitation, health safety standards work area. Performed monthly inventory control weekly stock ordering. Education Bachelor Of Science Wildlife Fisheries Science Pennsylvania State University City State United States Certifications Senior Professional Human Resources (SPHR) www.youracclaim.com/badges/4573892b-8bf5-4df5-a4b5-eb2df76c4a43 Skills Associate Relations, Audits, Asset Protection, Coaching, EEOC Responses, Succession Planning, Terminations, Customer Service, Retail Sales, Cash Controls, Bookkeeping, Time Management, Budgets, Lotus Notes, Bakery, Merchandising, Ordering, Sales, Sanitation, Scheduling, Budget Preparation, Conflict Management, Employment Law, Expense Control, Internal Investigations, On-line Learning, Problem Solving, Project Management, Quick Books, Recruiting, Retail Marketing, Self Motivated, Strategic Planning, Team Building, Training",HR
"BANK OPERATIONS ANALYST Summary To utilize skills I possess challenging diverse working environment. Highlights analytical customer service communication skills Accomplishments PBOL program 2013 graduate Experience Bank Operations Analyst 01/2010 Current Company Name City State Responsible reviewing processing Returned Deposited Items (RDI), Returned Cash Items Non Post Items Complete operational functions including approving G/L tickets Key Master reports prior forwarding Data Entry processing Assist teammates monitoring department mailbox, researching items phone support. Worked Special Services Atlanta transition functions department inherited. Assist developing updating department procedures Work closely Management SunTrust Liaison stream line North Carolina Treasurer process. Account Certification Operations Analyst 01/2009 01/2010 Company Name City State Responsible staff daily operations processing W8/W9 forms processing 1099 correction requests year end tax statements. Provide coaching training new existing employees daily new processes. Complete operational functions including approving G/L tickets, maintenance reports account updates refunds. Assist Operational Manager staff reviews. Analyze compliant non compliant trends provide recommendations improving monitoring programs, system enhancements, user education. Provide escalated support internal external customers IRS related issues. Assist development design SQL database department. Verify calling 945 941 Wire Remittance. Provide phone support Help Line branches. Monitor department mail box answering questions completing research outstanding items. Attend weekly bi weekly staff meetings. Account Certification Operations Supervisor 4 w/staff 01/2008 01/2009 Company Name City State Responsible staff daily operations processing W8/W9 forms processing 1099 correction requests year end tax statements. Provide coaching training new existing employees daily new processes. Complete operational functions including approving G/L tickets, maintenance reports account updates refunds. Assist Operational Manager hiring, disciplinary actions well staff annual reviews. Analyze compliant non compliant trends provide recommendations improving monitoring programs, system enhancements, user education. Provide escalated support internal external customers IRS related issues. Assist development design SQL database department. Verify calling 945 941 Wire Remittance. Provide phone support Help Line branches. Supervise 5-7 employees. Account Certification Workflow Coordinator 01/2007 01/2008 Company Name City State 4 Responsible ensuring staff completed daily processes including, limited to, W8/W9 forms, 1099/1098 year end tax statement corrections. Provide coaching training new existing employees. Conducted departmental training new upcoming projects. Assist development, design implementation Sales Force (system used via internet receive year correction request). Assist VCP/Remediation project mitigate 1.7M potential liabilities. Verify calling 945/941 daily Wire Remittance. Teller Coordinator 01/2005 01/2007 Company Name City State Responsible performing lead teller functions balancing ordering cash replenishment branch, scheduling employees work shifts, conducting performance review branch manager participating selections tellers. Also, completing advanced complex teller transactions. Complete operational functions included approving transactions, cash control, branch security internal control. Participates sale campaigns made sure tellers aware of, participating in, achievement sales service goals. Typically supervised 3-5 employees. IRS Compliance Analyst 01/2001 01/2005 Company Name City State Responsible processing corrections request 1099/1098 responsible reportable applications banks, including NCF. Assist Help Desk answering questions returning phones branches. Responsible Huntington Bank Merger mailing 140,000 W9 forms Feb 2002, supervising 7 temp employees, reviewing, processing incoming work. Created letters used returning documentation customers. Work levels management. Responsible verification/balancing 300 banks Tax Reporting system entries. Upload files IRS Project support year-end testing. IRS Compliance Specialist 01/1998 01/2001 Company Name City State Responsible clerical support compliance analysts. Responsible verification/balancing Tax Reporting system entries. Researching/monitoring new account reports. Process review Forms W8/W9 Editing filing savings bond receipts Process balance daily backup withholding deposits thirteen banks monthly spreadsheets. Project support Mail distribution. Operations Specialist 01/1996 01/1998 Company Name City State Monitoring reports 5 banks daily basis. Determining items need reported IRS. Making sure items reported within allotted time. Off Clerk 01/1995 01/1996 Company Name City State To verify pay-off automobile loans. Determine pay-off would satisfy loan begin process titles. Money Center Processing Teller 01/1990 01/1995 Company Name City State To verify process merchant deposits. Delegate distribute work fellow co workers. Assist balancing cash vault. Money Center ATM Teller 01/1990 01/1995 Company Name City State Process overnight customer deposits. Monitor ATM's determine cash replenishment. Travel conduct monthly audits balance site ATM's. Bank Teller 01/1989 01/1990 Company Name City State Handled customer transactions daily basis. Balanced teller drawer end day. Assist balancing ATM cash vault. Education Business 2013 Bellevue University City State Certification Business Management 1997 Valencia Community College City State Business Management Business Management 1990 Seminole Community College City State Business Management Medicine/Nursing 1989 Bethune Cookman College City State Medicine/Nursing Diploma 1988 Lake Brantley High School City State Skills 10 key, Account reconciliation, ATM, backup, balance, Banking, bi, Cash management, clerical, coaching, Oral, Customer Service, Data Entry, database, documentation, Editing, filing, Forms, phone support, Help Desk, hiring, letters, mailing, meetings, Mail, Microsoft office, Organizational skills, Problem solving, processes, reporting, Researching, research, Sales Experience, Sales, scheduling, spreadsheets, SQL, supervising 7, Tax, phones, Phone etiquette, typing 40 wpm, written communication skills, year-end",BANKING
"ACCOUNTANT Professional Summary To obtain challenging position professional dynamic environment utilizing skills experience career accounting. Core Qualifications Excel, Word, Access, PowerPoint *Knowledge SAP system Experience Accountant March 2001 Current Company Name － City State Document monthly close procedures recommend implement new processes needed. Govern inter-company reinsurance recoverable accounts perform analysis including cash settlement monthly basis. Balance inter-company reinsurance recoverable accounts close balance sheet. Prepare Inter-company wire transfer requisitions manager approval subsequently complete cash settlement forecast treasury department. Validate cash settlements treasury report ensure wires processed. Communicate inter-company settlement status senior management. Prepare post accounts payable paper settlement journal entries subsidiary companies 100 percent reinsured parent company. Complete account reconciliation alert reporting deadlines. Prepare business summary analysis (BSA) inter-company reinsurance recoverable accounts quarterly basis submit BSA corporate accounting department. Approved SAP account requests multiple departments. Accountant April 1999 March 2001 Company Name － City State Assisted budgeting annual expense plan accrual analysis Allstate Motor Club. Completed monthly close procedures including investment activities, bank reconciliation, income tax provisions, analyzing accounts. Analyzed prepared monthly year date financial reports determine liabilities, income statements, balance sheets, profit loss, tax liability, financial activities. Reviewed finance statements month-end closing process documented month end close issues. Staff Accountant/ Lease Administrator June 1996 April 1999 Company Name － City State Completed month-end close procedures prepared posted monthly journal entries. Assisted month year-end closings included downloading uploading information corporate system. Prepared analyzed monthly financial statements. Analyzed monthly sales expense reports processed accruals. Managed accounting function including general ledger rent lease documentation. Analyzed reconciled balance sheet accounts. Reviewed prepared real estate, sales-used, personal property taxes. Managed fixed assets including deferred amortized account activities. Audited accounts payable 1099 reports implemented necessary changes. Assistant Claim Approver July 1992 June 1996 Company Name － City State Reviewed insurance claims determine insured medical service providers submitted pertinent information. Reviewed insurance claims determine whether covered appropriate insurance plan. Evaluated medical charges and/or benefits reasonableness. Processed approved insurance coverage PPO, Medicare, Medicaid, indemnity, renal dialysis. Adjustment insurance claims assigned territory. Responded inquiries medical providers members regarding insurance claims resolve issues professional timely manner. Prepared letters memoranda required. Processed requests primary care physicians authorization specialty referrals. Proof Operator September 1991 July 1992 Company Name － City State Processed balanced customer's deposits withdrawals daily basis. Prepared necessary adjustments customer teller transactions. Billing Associate September 1988 October 1990 Company Name － City State Performed industrial billing day-to-day basis. Reviewed maintained customer account records. Managed customer inquiries concerning coverage changes, re-bills, renewal rates, reinstatement procedures. Reviewed customer credit analyses contacted customers collect unpaid balances. Investigated claims deductions, returns, excessive freight charges. Account Receivable Clerk June 1984 September 1988 Company Name － City State Receipted money received department form checks, lockbox, credit memos, deductions. Prepared reviewed customer invoices adjusted errors previous invoices. Prepared necessary adjustment credited invoices write-offs approval. Analyzed reconciled account balances periodically. Corrected weekly reports ensure subsystem total balances general ledger totals. Assisted preparing entering payment vouchers. Education Master degree Accounting Gujarat University India Accounting Computer Programming COBOL language, Triton College River Grove, IL 1 Skills account reconciliation, accounting, accounts payable, accruals, accrual, balance sheet, Balance, balance sheets, bank reconciliation, benefits, billing, budgeting, COBOL, Computer Programming, corporate accounting, credit, dialysis, documentation, senior management, expense reports, finance, financial, financial reports, financial statements, fixed assets, general ledger, insurance, letters, Access, Excel, money, PowerPoint, Word, month-end closing, month end close, primary care, processes, profit loss, real estate, reporting, sales, SAP, settlements, tax, taxes, treasury, year-end",ACCOUNTANT
"ENGLISH TEACHER Summary I imaginative teacher committed staying current latest teaching theories trends, well behavioral studies. My strong subject areas include 7-12 English (ELA) (ESL) psychology. Highlights Valid Current Teaching Certification Connecticut Kind empathetic towards students Background Urban public schools Grades 7-12 Ph.D. Psychology Member Psi Chi International Honor Society Member NCTE Member APA Graduate Certificate Women's Studies National Institute Health/ For Human Participants Approved Ongoing PD current methods developments pedagogy Excellent developing positive rapport students Developed common core skills classroom work marking period/and grade assignment Made oral presentations/projects mandatory student 5x per year- great practice kids work others impress others-aligned Common Core strands Developed pre/post CFAs unit coordinate standardized testing Dissertation topic-prejudices origins resolutions Accomplishments Led 8th grade writing increases standardized testing 18% previous year (through innovative instruction methods) higher 2 classes level ESL students achieved MS Office Technology pre-lesson scores 0-45 post-lesson scores 85-100; including Word- writing poetry and/or lyrics; Publisher- writing short bio/life story choosing formats setting personally Co-taught class TESOL teacher class 35 students Coordinated after-school writing club poetry, lyrics, stories magazine/blog format Established drama club 7th 8th graders produced plays 2 performances annually Opened school chess fun tables learning/practicing Experience English Teacher Oct 2014 Jun 2015 Company Name City State Helped students develop improve study methods habits; Worked cooperatively special education ESL teachers modify curricula special education ESL students according Individual Education Plans (IEPs); Continued develop knowledge content area ELA continued education courses; Established enforced rules behavior among students; Alerted administrators concerns student performance progress; Set enforced clear deadlines student work integrated technology curriculum develop students' word processing research skills; Incorporated engaging texts enhance literacy skills foster fun engaging learning environment; Assessed student progress weekly, monthly quarterly; Kept accurate records student performance, maintaining confidentiality student records information times; Participated regular training courses keep up-to-date new teaching methods developments field; Implemented remedial programs students requiring extra help; Encouraged discussion class material promote critical thinking; Established positive relationships students, parents, colleagues administrators. Professor English Jan 2002 May 2014 Company Name City State Taught computerized reading writing.. well general reading writing lecture/listen/discuss style. Presented class material policies accurately clearly 2 classes semester; Used variety teaching methods lectures, discussions demonstrations technology; Encouraged discussion class material promote critical thinking among students; Participated regular training courses keep up-to-date new teaching methods developments field; Kept accurate records student performance, maintaining confidentiality student records information times;. English Teacher Aug 2001 Dec 2011 Company Name City State Used variety teaching methods lectures, discussions demonstrations-created oral feedback critiques writing assignments student chance speak; Participated data training data teams/created forms team stats; Revised curricula align Common Core skills; Enforced classroom administration policies rules times classroom halls; Instituted SAT vocabulary technique classwork;. English Teacher Aug 1998 Jun 2001 Company Name City State Presented class material policies accurately clearly 5 classes marking period; Implemented new strategies classroom management; Used variety teaching methods lectures, discussions demonstrations/technology; Met parent/guardians discuss students' progress least per MP; Enforced classroom administration policies rules times; Created school writing program; Revised curricula ELA content area;. Education Ph.D Counseling Psychology 2012 Walden University City State USA Counseling Psychology Transcripts attached packet Master Science English 1999 Southern CT State University City State USA Earned Certificate Women's Studies Bachelor Science Education/English 1993 Southern CT State University City State USA",TEACHER
"BUSINESS DEVELOPMENT MANAGER Experience January 2014 Current Company Name City State Business Development Manager Platform video content targeted native video ads Report COO CRO new business initiatives business strategies publishers advertisers. Launched Cinema6's first campaigns, premium spirits brand athletic brand resulting 100% profit Negotiated contracts 3rd party vendors (Jun Group, Veeseo, Adblade, Bidtellect). Adding clients partner phone, email meetings resulting creation pipeline Cinema6 Compose weekly reports new business, campaigns daily tasks. January 2013 January 2014 Company Name City State Sales Service Desk Specialist Private Wealth Management Alternative Investments Supported managed relationships Financial Advisors Pacific Northwest Mid-America regions, well throughout country internationally. Educated Financial Advisors specific Alternative Investment products Merrill Lynch platform, including strategies, fee structure, purchase redemption schedules. Identified Sales Service Desk Specialist highest consistent call record, leading team services provided Financial Advisors called Alternative Investments Service Desk. Developed helped launch Best Practitioner program Financial Advisors geared towards generating new business Alternative Investment platform. Awarded 2013 Alternative Investments Most Net Sales Budget Pacific Northwest Region. January 2010 January 2013 Company Name City State New Business Director Provided financial solutions client reduced cash flow expenditures realized losses assets utilizing underperforming assets offset media expenditures. Responsible introducing ORION Trading 75-150 accounts annual media budgets excess $4mm advertising including, limited television, radio, digital print, OOH, nationally locally. Sourced maintained relationships corporate executives Fortune 1000 organizations. Responsible sourcing brokering new business significant clients including Vail Resorts, Cargill, Pergo, Black Decker, Colonial Williamsburg. Responsible production monthly newsletters ORION clients employees current innovations provided creative solutions business problems. January 2008 January 2009 Company Name City State Sales Manager Maximized Showtime Networks subscriber growth revenue affiliate customer service centers Mid-West Western territories. Managed 10 accounts cable industry sector $894,623 combined revenue maintained 1% account net growth, television advertising environment exhibited significant declines growth. Led on-site training educating motivating affiliated Customer Contact Personnel, included 15-20 people per training product, sales, retention, new product introduction, created implemented motivational methods influence sales. Led new business development initiatives Seneca, SC Seattle, WA, territories directly resulted increased revenue locations previously generated zero advertising revenue. Established maintained extensive network clients calls, meetings, designed client management events. July 2006 Company Name City State Summer Analyst Conducted research Portfolio Managers portfolio investments including analyses 10-K 10-Q reports. Tracked trading volume prices key stocks institutional private clients, producing weekly reports various Portfolio Managers assisted trading desk market database analysis prospective trades. Education 2007 HOBART COLLEGE City State Bachelor Arts English English May 2007 Media Society Media Society Interests Member, Men's Club Ice Hockey (2003 2007), devoted 12 hours per week practice competition Volunteer, Political Activism House (2004), organized conducted voter registration drives college students 1999-2003 THE DELBARTON SCHOOL Morristown, NJ Member, Men's Varsity Ice Hockey (NJ State Champions 2002) New Jersey Hockey Hall Fame inductee 2014 Additional Information Member, Men's Club Ice Hockey (2003 2007), devoted 12 hours per week practice competition Volunteer, Political Activism House (2004), organized conducted voter registration drives college students 1999-2003 THE DELBARTON SCHOOL Morristown, NJ Member, Men's Varsity Ice Hockey (NJ State Champions 2002) New Jersey Hockey Hall Fame inductee 2014 Skills ads, advertising, Avid, budgets, Budget, business strategies, cable, cash flow, coach, client management, content, contracts, SC, client, clients, customer service, database analysis, email, Financial, Investments, market, meetings, Microsoft Excel, Power Point, Microsoft Word, network, Networks, new business development, newsletters, Personnel, producing, profit, radio, Research, Sales, phone, television, video",BUSINESS-DEVELOPMENT
"FINANCE AND ACCOUNTING SPECIALIST Experience Finance And Accounting Specialist 11/2005 11/2017 Company Name – City State Collaborated extensively auditors preliminary year-end audit processes. Reconciled financial accounts using Innoprise software. Assisted implementation Innoprise Water software. Managed payments processing, invoicing collections tasks. Processed invoice payments recorded information account database. Increased customer satisfaction greeting visitors promptly professionally. Improved communication efficiency primary liaison departments, clients vendors. Managed receptionist area, including greeting visitors responding telephone in-person requests information. Buyer 07/1996 02/2005 Company Name – City State Worked closely managers plan buys. Directed transportation initiatives maximize efficiency. Performed detailed reviewed high low performing products. Recommended optimal suppliers qualifying vendors evaluating proposals. Negotiated favorable contracts determined lowest possible cost, factoring quality reliability, analyzing data. Administrative Assistant 03/1990 05/1995 Company Name – City State Planned travel arrangements, meeting agendas, supplied advance materials executed follow-up meetings team conferences. Managed receptionist area, including greeting visitors responding telephone in-person requests information. Wrote reports correspondence dictation handwritten notes. Dispersed incoming mail correct recipients throughout office. Made copies, sent faxes handled incoming outgoing correspondence. Organized files, developed spreadsheets, faxed reports. Created weekly monthly reports presentations. Managed day-to-day calendar company's senior director. Properly routed agreements, contracts invoices signature process. executives staff. Received screened high volume internal external communications. Managed daily office operations maintenance equipment. Executive Administrative Assistant 11/1979 06/1985 Company Name – City State Scheduled Board Directors meetings assisted meeting materials agendas. Maintained coordinated executive senior management vacation, day-to-day meeting travel schedules. Collaborated administrative team members, human resources finance department special projects events. Wrote distributed meeting minutes appropriate individuals. Software Tester 06/1985 11/1989 Company Name – City State Prepared presented technical proposals clients. Troubleshooter resolved web application issues escalated customer support departments 100% success rate. Assisted monitoring reporting websites traffic performance. Developed application framework served cornerstone highly successful thin-client web applications strategy. Designed, documented executed maintenance procedures, including system upgrades, patch management system backups. Designed complex interfaces support third party systems. Booking Clerk 07/1972 10/1979 Company Name – City State Managed receptionist area, including greeting visitors responding telephone in-person requests information. Education Associate Science Accounting Business Lake Michigan College City State Accounting GPA: 25 Business Associate Applied Science Computer Science Accounting Milwaukee Area Technical College City State Computer Science Accounting GPA: 75 Associate Arts Material Management Houston Community College City State Material Management GPA: 00 Summary Diligent Office Administrative Assistant possessing 25 years hands-on experience performing front office duties. A creative problem-solver outstanding critical thinking abilities. Adept filing expense reports, managing calendars, scheduling meetings. Capable taking initiative help others. Highlights AR/AP Customer service orientation Billing coding Microsoft Office Time management Excel spreadsheets Cash deposit preparation Scheduling calendar management Resolving discrepancies Microsoft Word Invoicing billing Microsoft Excel Skills administrative, AP, AR, Billing, conferences, contracts, client, clients, customer satisfaction, Customer service, customer support, database, dictation, senior management, faxes, finance, financial, human resources, Invoicing, notes, director, materials, meetings, Excel spreadsheets, Microsoft Excel, mail, Microsoft Office, office, Microsoft Word, presentations, processes, coding, proposals, quality, receptionist, reporting, Scheduling, spreadsheets, strategy, telephone, Time management, transportation, travel arrangements, upgrades, web applications, websites, year-end",FINANCE
"BUSINESS DEVELOPMENT EXECUTIVE Summary Accomplished sales professional 20 years business development account management experience private public sector; healthcare, education government. Adept managing intense demands multiple existing customer accounts cultivates strong customer relationships. Highlights Negotiation Financial Analysis Detail Oriented Strategic account development Relationship selling Teamwork Accomplishments Selected Staples NAC Green Team. Successfully grew account base 14 new customers. Generated $3.5 million new business acquisition. Recipient BDE All Star award. Closed $700,000 furniture customer's new corporate headquarters. Experience 08/2012 Current Business Development Executive Company Name － State Experience delivering profitable, multi-year national corporate contracts companies 400+ employees. Responsible business-building relationship-building expectations long selling cycles unique accounts. Lead entire sales process, price negotiation, final contract terms implementation inception close sale. Create conduct unique marketing proposal presentations RFP responses Staples industry business solution categories; supplies, facilities, technology, promotional, print, furniture. Generate new sales opportunities direct telephone selling emails. Leverage lead generation tools increase profitability product presence marketplace. Developed new customer base consisting 14 accounts averaging $250,000 dollars office supplies year. 07/2007 07/2012 Account Manager Company Name － State Responsible customer acquisition, retention expansion. Established relationships providing healthcare solutions fit accounts goals, objectives GPO contract agreements. Administered e-commerce training development. 12/1991 12/1997 Account Executive Company Name － State Managed largest corporate accounts seven states. Negotiated executed marketing advertising promotions. Met exceeded quotas throughout tenure increased market share accounts. 11/1987 12/1991 Sales Representative Company Name － State Effectively communicated coordinated execution planogram store management. Arranged items favorable positions areas store optimal sales. Managed purchasing process entire department. Education Bachelor Science Journalism Mass Communications Kansas State University － City State Public Relations Marketing Skills Customer Relationship Management (CRM) software (Salesforce) Office 365 Healthcare: GPOs Government Education: Consortiums",BUSINESS-DEVELOPMENT
"GENERAL ACCOUNTANT Summary 16+ Years Experienced professional Accounting Finance seeking opportunity: Special interest including Accountant, Assistant Controller position. Experienced dynamic individual Accounts Finance, Budgeting &fund planning, Auditing, Taxation, Accurate, efficient methodical handling assigned tasks, Proficient recommending procedures achieve financial discipline enhance overall efficiency organization, excellent interpersonal, communication organizational skills proven abilities team customer relationship management. Bookkeeper key strengths planning, problem solving customer relations. Familiar financial reconciliations, general ledgers financial reporting. Highlights Monthly Bank Reconciliations. Month end closing process Journal entries Account Payable (A/P) Account Receivable (A/R) General Ledger Reconciliations (Debtors Creditors Income Expenditure) Inter-Company Reconciliations Fixed Assets Accounting Stock Valuation MIS, Financials (Profit Loss Balance Sheet) Taxation Cash Flow forecasting Fund Management Budgeting Controlling Ratio Analysis Payroll Management Statutory Returns Filling Internal Statutory Audits Ms-Office (Word/Excel/Power Point), Internet, Outlook, Access. Accounting Software SAP, Quick Books Periodic financial reporting expert General ledger accounting skills Managerial aptitude Knowledge income tax procedures Fiscal budgeting knowledge Complex problem solving Strong communication skills SAP Knowledge ERP (Enterprise Resource Planning) software Ethical approach finance Strong communication skills Accomplishments Submitted first successful VAT Refund Claim INR 32.50 Million State Government. Also submitted successful Central Sales Tax Reimbursement Claim Furnace Oil Duty drawback claim 4% total purchase company's turnover Kandla Free Trade Zone every quarter carrier 1997 2008. Zero Statutory defaults carrier service. Maintaining healthy relation government organisations (Sales Tax, Excise Labour Office). Experience General Accountant January 2011 April 2016 Company Name Issued 200 paychecks vendors suppliers bi-weekly basis. Monthly Bank Reconciliations Monthly Ledger Reconciliations Prepare month-end year-end closing journal entries Inter-company reconciliations 10 differen. Maintained accounts receivable documentation electronically paper. Processed bank reconciliations financial reports verify practice proper due diligence. Handled cash deposits using proper accounting procedures documentation. Increased efficiency alleviated work loads creating new Excel financial recording system. Processed payroll, electronic deposits employee pay adjustments. Processed journal entries, online transfers payments. Executed quarterly financial reporting multiple properties. Analyzed cost control provided timely financial information support corporate goals. Researched resolved collections billing disputes tact efficiency. Reconciled bank credit card accounts April [March] Updated confidential employee banking information accuracy speed. entities The conversion proprietary ERP system Great Plains Compile monthly IFRS GAAP non-GAAP financial statements Preparing financial statements Perform ad-hoc variance analysis requested Finance Director Perform AR/AP, collections, inventory valuation Prepare forecasting Budget, Cash Flow. Controlling month month forecasted figures providing ratio analysis financials. Prepare monthly returns filled online. Co-ordinate Auditors finalization financials. Managing internal statutory auditors. And co-ordinate Banks financial matters Responsible payroll management. Accountant May 2008 January 2011 Company Name Maintained accounts receivable documentation electronically paper. Handled cash deposits using proper accounting procedures documentation. Entered weekly sales customer count sheets review management. Reconciled bank credit card accounts [year] [year] Month end activities, including accrual reversal entries, analysis, amortization prepaid accounts Prepare journal entries accruals adjusting entries Responsible supply inventory physical count valuation Ad Hoc reports per requirement management Responsible bank reconciliations general ledgers accounts. Accountant April 1997 May 2008 Company Name Assist annual financial audit Reconcile monthly inter-company balances Prepare file monthly sales use tax returns 10 states Entered invoices prepared reports Oracle Payables Post journal entry, reconcile maintain asset liability accounts month-end closing. Issued [number] paychecks vendors suppliers bi-weekly basis. Reconciled bank credit card accounts [year] [year] Education Bachelor Accounting 1996 M S University Skills Accounting, Accounting Software, accruals, accrual, Ad, AP, A/P, AR, Balance Sheet, bank reconciliations, Monthly Bank Reconciliations, Budgeting, Budget, Cash Flow, closing, conversion, ERP, Filling, Finance, Financials, financial, financial audit, financial statements, Preparing financial statements, Fixed Assets, forecasting, General Ledger, Great Plains, inventory, Ledger, Director, Managing, Access, Excel, Office, Ms-Office, Outlook, Power Point, Word, MIS, month-end closing, Month end closing, Oracle, Payables, Payroll, Profit, Quick Books, requirement, sales, SAP, supply inventory, tax returns, Valuation, variance analysis, year-end",ACCOUNTANT
"ASSISTANT PROJECT MANAGER/DESIGN BUILD CONSTRUCTION COORDINATOR Summary Highly motivated Civil Engineer 16 years experience working one North America's largest respected construction engineering organizations revenues $11 billion consistently ranking among top five contractors Engineering News-Record. My experience Kiewit prepared successfully plan execute projects promoting safety, quality, schedule, cost performance. My career experience ranges construction design coordinator multi billion dollar design build project, on-site project engineering project management self-performing heavy civil construction work ranging $545 million $3.1 million dollars. Excellent communicator skilled construction means methods, cost controls, scheduling, claims analysis contract administration. As Field Engineer Project Controls Manager one largest design-build project Maryland manages approximately 1,000 WBS activities P6 schedule. Even six month delay award project project substantially complete original completion date. Clara coordinates daily basis, incoming outgoing correspondence, cost loaded CPM, RFIs, modifications, change orders, unforeseen field conditions required redesign schedule modifications adhere hard completion date. Highlights Hard Dollar Estimating Training Expedition Centric Viewpoint Constructware Accomplishments Sixteen years experience working one North America's largest respected construction engineering organizations. Responsible successful strategy, development execution time related impact analysis resulting $2.6 million net change contract. Even six month delay award project, project substantially complete original completion date. Responsible development execution dirt flow impact analysis resulting $2 million net change contract. Developed successful plan rephase bridge construction highly traveled weather-damaged interstate traffic could shifted onto new construction prior winter season. Project controls Manager document control as-built deliverables 200 miles Fiber Optic Network Installation. Experience 09/2013 Current Assistant Project Manager/Design Build Construction Coordinator Company Name － City State 06/2011 09/2013 Project Contract Administration Manager Company Name － City State Intercounty Connector-Segment B $550 million Maryland State Highway Administration (MDSHA) consisted construction seven miles new six-lane toll road. The work included 2.4 million cy excavation, 1.7 million cy embankment, 500,000 sy new pavement section, 65,000 sy MSE walls, 80,000 LF drainage, 15 bridges totaling 600,000 sf deck bridge spans reaching 207 lf. Evaluated mitigated cost owner contractor changes occurred design-build contract Negotiated change orders $2.6 million Oversaw project controls one largest design-build projects Maryland Managed approximately 1,000 WBS activities P6 schedule Coordinated incoming outgoing correspondence, cost loaded CPM, RFI's, modifications, change orders, unforeseen field conditions required redesign schedule modifications adhere hard completion date 03/2008 06/2011 Structures Project Engineer Company Name － City State I-95/I-495 Interchange Telegraph Road $256 million VDOT consists recontruction I-495 interchange Telegraph Road Alexandria. The work included 500,000 cy excavation, 321,000 sf new pavement, 39,000 lf drainage, 400,000 sy base overlays, 23 retaining MSE walls, 4 soundwalls, 11 AASHTO/Steel girder ramps/bridges totaling 380,000 sf deck, 5 box culvert extensions. Overall direction, safety, quality, schedule, cost performance structural operations Planned executed work procedures coordinated various phases construction bridge widenings Designed substructure superstructure formwork multi-phased bridges Prepared job const projections, reviewed approved pay estimates invoices Procured coordinated delivery structural materials Negotiated $2 million dollar net change project Oversaw project close 08/2007 03/2008 Estimator Company Name － City State 03/2007 03/2008 Structures Superintendent/Design Coordinator Company Name － City State Design Build I-95 Widening Reconstruction $170 million Florida Department Transportation (FDOT) DISTRICT 5 consists widening 10 miles existing I-95 four lane interstate highway six lane interstate highway Brevard County FL. The work consisted 15,000 lf 18"" concrete pile, 2,500 c structures concrete, 2,900 lf AASHTO girders, 50,000 lf median storm drain pipe 174,000 lf underdrain. Overall excavation embankment excess 585,000 cy along 435,000 sy stabilization 280,000 sy optional base. Oversaw design coordination 3 design build bridge widenings Developed best means methods construct challenging project Supervised construction bridge widenings planned executed work plans coordinated various phases construction. 08/2004 03/2007 Structures Superintendent Company Name － City State Western Beltway Project $56.2 million Florida Turnpike Authority consists construction 7 AASHTO bridges, 2 bridge overpasses, 2 Signature soundwalls, 6 ramp toll facilities, 2 mainline toll plazas, grading approximately 2.5M cy dirt, asphalt paving, drainage, well electrical signage work. Created 90 day 3 week schedules structures operations Supervised construction AASHTO bridges signature walls 100,000 manhours accident free. Planned executed structural field operations 09/2001 12/2004 Stations Project Engineer Company Name － City State Douglas Line Renovation Project $351 million Chicago Transit Authority consisted renovation six elevated train stations, 2 at-grade stations 5 miles track. Oversight coordination 15 subcontractors architectural elements within passenger stations Drafted subcontracts material contracts project Responsible review approval pay estimates invoices Quality Control final work product Prepared submittals RFI's Procured permits City Chicago Building Department Negotiated change orders 12/2002 08/2004 Structures Office/Field Engineer Company Name － City State Dublin I-16 $10.1 million Georgia Department Transportation (GDOT) 08/2000 09/2001 Field Superintendent/Project Controls Manager Company Name － City State Level 3 Communications Fiber Optic Network Project $41.5 million Level3 Installation Atlanta, GA Birmingham, AL Coordinated scheduled subcontractor operations trenching, directional boring, equipment installation 150 miles Prepared weekly construction status reports Acting client representative private property acquisitions obtaining easements Verification installed quantities invoice approval payment; equipment purchase coordination delivery time installation Managed document control as-built turnover client entire project Florida North Carolina 08/1999 08/2000 Field Engineer Company Name － City State Howard Street Track Reconstruction $3.1 million City Baltimore Light Rail O'Donnell Street Viaduct $10.3 million Maryland Department Transportation. On site quality control inspection horizontal vertical rail alignment Production progress updates client Quality Control oversight self perform crews pouring bridge decks Education 1999 B.S Civil Engineering University Kentucky － City State US Civil Engineering Clara Newsom Assistant Project Manager Skills bridges, contracts, delivery, direction, Engineer, framing, HVAC, lighting, managing, materials, access, 3.1, Network Installation, painting, plumbing, procurement, project plans, quality, quality control, safety, sound, supervising, supervision, Transportation, Type III, Type II, utilities",CONSTRUCTION
"PROJECT MANAGER Professional Summary Accomplished Information technology professional 20 years experience software development life cycle (SDLC) focus application analysis design, application development, systems testing, systems integration. Certified Project Management Professional (PMP). Accustomed managing multiple projects priorities fast-paced environments. Accomplished IT professional 20 years experience software development life cycle (SDLC) focus application analysis design, application development, systems testing, systems integration. Certified Project Management Professional (PMP). Accustomed managing multiple projects priorities fast-paced environments. Professional, detail-oriented Project Manager motivated drive projects start finish part dynamic team. Skills Issue resolution Budgeting Team oversight Business artifacts documentation Project finance Multi-tasking Organized Project planning Microsoft Office Suite SQL databases Data mapping Test case scenarios Quality assurance Testing plans Bug tracking Report delivery Work History Project Manager 07/2013 Current Company Name – City State Leads supports complex projects programs including planning, management, implementation assigned projects and/or programs within Consumer Private Wealth Management portfolio Enterprise Execution Services organization. Creates responsible critical project management deliverables Business Case, Project Plan, Stakeholder Communications Management Plan, Risks/Issues Log. Manages projects accordance defined SunTrust PMO project governance methodologies completing project work, resolving issues, supporting recommendations. Leads assessment potential new opportunities, analyzing opportunity high-level defining approach, works Business managers Executive sponsors agree project scope approach. Manages project financials project resources Analyzes variances project schedule, scope, budget. Directs changes project scope cost implements appropriate change management processes keep project track. Healthcare Product Manager 07/2009 05/2013 Company Name – City State Evaluated systems needs Healthcare business led team Business Analysts product lifecycle new existing systems. Collaborated SCRUM team using Agile Methodology define deliver Healthcare systems strategy roadmap. Supported Agile Software Development process, working conjunction end users stakeholders technical delivery team. Facilitated Scrum ceremonies daily stand-ups, backlog grooming, sprint planning, reviews (demo) retrospectives. Led daily scrums communicate current day's goals, previous day's achievements, impediments concerns Agile Scrum environment. Ensured systems defects/enhancements identified tracked JIRA, communicated development team, resolved timely manner prioritizing product backlog ensure correct sequencing alignment business value. Acted single point contact business Healthcare development team provide clear priorities new feature functionality field issues development team enabling efficient utilization resources consistent business priorities. Worked stakeholders product owner developing release plans Managed third-party implementations concept development operations. Translated business goals, feature concepts customer needs prioritized product requirements use cases. Managing Consultant 08/2000 04/2009 Company Name – City State Designed implemented supply chain transformation solutions clients industrial sector improve overall operational efficiencies effectiveness. Managed boarding process new customers global expense reporting solution tool. Supported workload management scheduling system change control records, analyzed requirements hosting- specific components global expense reporting solution, coordinated workload management assignment problem records, managed problem records successful resolution. Reduced overall problem records 50%. Managed transformation migration servers data centers coordinated daily tasks customer IBM personnel matrixed team environment. Maintained project status Project Tracker, along creating tracking change requests service (RFS) Service Center resolve issues escalate risks project executives. Managed off-shore test team resources India, estimated work effort forecasted budget future quality assurance projects. Managed coordinated activities Data Governance program gain data consistency improve data quality integrity throughout bank holding company. Developed overall integrated project plan consisting three projects led IBM along two vendors, reporting project status IBM client executives. Technical Analyst 06/1998 08/2000 Company Name – City State Implemented package integration solutions healthcare industry. Provided analysis, design, development, deployment healthcare client/server application, HSD Diamond 950 C/S using SQL, PL/SQL, ORACLE. Created executed automated test scripts using WinRunner TestDirector adequately test professional institutional claims software application, HSD Diamond 950 C/S. Lead efforts unit, product, system, regression testing data loader application. Configured test data reimbursement terms ancillary providers executed component assembly tests professional/ancillary pricing configuration healthcare claims. Education MBA Finance University Georgia City State Finance BS Computer Science Spelman College City State Computer Science Skills Agile, Application Design, Application Development, approach, budget, Business Case, business process, C, C++, Change Management, client/server, concept development, conceptual design, Customer Relationship Management, CRM, client, clients, Data Management, Databases, database, delivery, Enterprise Application Integration, EAI, Enterprise Javabeans, EJB, expense reporting, XML, financials, functional, HTML, IBM, DB2, Java, Java Server Pages, beans, JavaScript, JDBC, MDBs, MS Access, Microsoft Office Suite, Microsoft Project, Microsoft Visio, works, migration, Enterprise, ORACLE, Developer, PL/SQL, personnel, PostgreSQL, pricing, Primavera, Product Management, Project Management, quality, quality assurance, reporting, retail, risk management, Rational Unified Process, Sales, scheduling, SCRUM, SDLC, servers, servlets, scripts, Software Development, MS SQL Server, SQL, strategy, supply chain, Systems Integration, TestDirector, Validation, Microsoft Visual Studio, Wealth Management, IBM WebSphere, WebSphere, WinRunner Certifications Project Management Professional (PMP) certified Project Management Institute (PMI)",HEALTHCARE
"RESEARCH MOLECULAR/RESEARCH MICROBIOLOGIST/RESEARCH ECOLOGIST (RESEARCH ASSOCIATE) Professional Summary Fully credentialed LPN experience providing compassionate care hospital environment. Experienced LPN licensed AZ strong clinical people skills. Core Qualifications Wound care expertise Clinical training Wound cleaning/care ability Strong medical ethic Strong clinical judgment Advanced Cardiac Life Support (ACLS) certification CPR/BLS certified Drug administration trained Talent obtaining/charting vital signs Problem resolution ability Enthusiastic caregiver Patient/family focused Practiced sterilization techniques AED certification Abides infection control standards Accomplished colostomy care Patient positioning understanding Experience July 2012 July 2015 Company Name City State Research molecular/Research Microbiologist/Research Ecologist (Research Associate) Inspected, tested measured materials, products installations spec. Analyzed interpreted blueprints, data manuals determine precise specifications. Recommended corrective actions minimize rate product defects. Weighed raw data, reviewed parts history organized results prior quality analysis. Analyzed manufacturing data functional design expected quality results. Handled, measured mixed chemicals following prescribed methods testing requirements. Implemented testing highly available COTS applications Windows Linux environments. Led cross-functional team evaluations production metrics test results. Documented, filed maintained proper inspection records quality assurance documents. Conducted material inspections incoming aircraft. Collaborated health specialists civic groups determine community health needs availability services develop goals meeting needs Identified analyzed public health data develop relevant programs policies. Drafted revised reports, articles background papers. Wrote CDC reports effective prevention intervention initiatives adopted agency. Conducted experiments achieve research goals Created technical research documents environmental impact reports. Analyzed environmental conditions affecting plants animals. Demonstrated individual team laboratory tests. Developed effective working relations groups, individuals, agencies public. Created data using wet lab molecular techniques. Designed directed experiments using multiple wet lab molecular techniques. Directed several molecular cloning projects. July 2012 April 2013 Company Name City State Caregiver Observed documented patient status reported patient complaints case manager. Read recorded temperature, pulse respiration. Completed submitted clinical documentation accordance agency guidelines. Collected urine fecal samples. Assisted adequate nutrition fluid intake. Directed patients prescribed range motion exercises use braces artificial limbs. Facilitated games activities engage clients. Positioned residents comfort prevent skin pressure problems. Assisted transferring residents wheelchairs adaptive equipment. Tended patients chronic illnesses. Charted daily information residents mood changes, mobility activity, eating percentages, daily inputs outputs. Recognized reported abnormalities and/or changes patients' health status nursing staff. Documented resident records daily flow sheets. Assisted ADLs. Provided patients families emotional support. Exhibited compassionate care communication regard issues death dying. Sensitive needs geriatric patients. Promoted continuity care accurately completely communicating caregivers status patients care provided. Promoted personal co-worker safety. Maintained clean, orderly well-stocked environment. July 2009 March 2012 Company Name City State Department Manager Delivered excellent customer service greeting assisting customer. Addressed customer inquiries resolved complaints. Opened new store location assisted recruiting training new staff. Stocked restocked inventory shipments received. Reorganized sales floor meet company demands. Directed supervised employees engaged sales, inventory-taking reconciling cash receipts. Wrote order supply requests replenish merchandise. Trained staff deliver outstanding customer service. Addressed corrected sales staff communication issues tactful effective manner. Contributed merchandising ideas team sale meetings. Opened closed store, including counting cash, opening closing cash registers creating staff assignments. Placed special merchandise orders customers. Shared product knowledge customers making personal recommendations. Demonstrated customers come first serving sense urgency. Worked team member provide highest level service customers. Maintained friendly professional customer interactions. Verified allmerchandising standards maintained daily basis. April 2003 June 2009 Company Name City State Service Director Examined vehicles determine extent damage malfunctions. Communicated customers regarding vehicle issues potential repairs. Maintained 95% customer service satisfaction rating. Organized work records filed reports. Reviewed work 20 auto mechanics. Guided mechanics decisions concerning repair replacement parts. Created training manuals targeted resolving even difficult customer issues. Developed, implemented monitored programs maximize customer satisfaction. Interviewed, hired trained new quality customer service representatives. Provided detailed monthly departmental reports updates senior management. Addressed negative customer feedback immediately. Provided high level product leadership support representatives clients. Effectively communicated team members maintain clearly defined expectations. Effectively managed departmental expenses stay within allocated budget. Resolved customer questions, issues complaints. Developed implemented policies, procedures process improvement initiatives improve retention rates increase customer satisfaction. Recommended changes existing methods increase accuracy, efficiency responsiveness customer service department. Generated distributed daily reports order acknowledgments appropriate personnel. Served mentor junior team members. Initiated program standardized employee training led increase customer satisfaction 12%. Effectively controlled release proprietary confidential information general client lists. Reviewed provided comments adequacy documents took necessary steps cure deficiencies. Prepared correspondence, accounting financial documents analysis. Education 2015 Brown-Mackie College City State USA LPN Certificate 3.5 GPA Coursework Nursing 2001 Phoenix College City State USA EMT-B Certificate 3.7 GPA Coursework EMT-B Professional Affiliations Board Member Camp Verde Chamber Commerce Personal Information My long-term goals involve growing company I continue learn, take additional responsibilities, contribute much value I can. Certifications Licensed LPN EMT-B Publications HIPPA Diabetes Type 2 Skills Cash handling Shipping receiving Professional friendly Careful active listener Multi-tasking Computer Hand power tools Community Service Habitat For Humanity Toys TOTS Toy Collection",AGRICULTURE
"FINANCE ASSISTANT Professional Summary College graduate offers strong technical skills ability learn concepts quickly. Proven ability manage multiple assignments meeting tight deadlines. Experience data analysis, economic forecasting, advanced problem solving, collaborative research presentation skills, customer service. Skills Work History Finance Assistant 06/2013 09/2013 Company Name – City State Prepare financial statements, maintain accurate records database, generate reports present data. Enter revenue expense transactions prepare expense reports. Prepare file financial statements balance sheets income statements. Complete purchase orders customer invoices. Calculate sales taxes make bank deposits. Catering Specialist 01/2012 06/2012 Company Name – City State McAlister's Deli Corpus Christi, TX 5/7/12 1/2/13. Duties included: sandwich making, order organization, order preparation order delivery. Maintained food handler certification. Technician (full-time, spring semester) Managed 350-client route. Responsibilities included analyzing lawn, developing treatment programs address lawn's specific problems, monitoring lawn status, evaluating progress every visit adjusting custom treatment program. Customer service representative/driver/food line 02/2009 11/2011 Company Name – City State Entered customer orders, prepared pizza dough toppings, made pizzas delivered customer orders safely within company time requirements. Education Bachelor Arts History 8 2014 Texas A&M University Corpus Christi GPA: Recipient Rising Star Scholarship Academic Achievement Award, Texas A&M History Recipient Rising Star Scholarship Academic Achievement Award, Texas A&M Lone Star Community College City State Diploma 1 2008 Jersey Village High School City State Skills balance sheets, client, database, delivery, financial statements, funds, Excel, PowerPoint, Microsoft Word, progress, QuickBooks, sales, taxes, Technician",FINANCE
"ACCOUNTANT Summary Flexible accountant adapts seamlessly constantly evolving accounting processes technology. Seasoned staff accountant ten year background accounting. Core competencies include detailed oriented, organized, well excellent communication time management skills. Handles tasks accuracy efficiency. Passionate motivated, drive excellence. Highlights Microsoft Excel (v-lookups, macros, pivot tables), Microsoft PowerPoint, Microsoft Access, Microsoft Word, Microsoft Outlook, JD Edwards/AS 400, Microsoft Accounting Office, Image Freeway, QuickBooks, SAP, LX, SAGE Experience Accountant 10/2014 － Current Company Name － City State Manage Construction Progress Accounts, depreciation, additions, transfers, dispositions tangible intangible assets. Tracked capital spending approved capital requests. Reconcile fixed assets subsidiary ledger generate monthly ad hoc reports effectively complete monthly roll forward. Record maintain capital leases. Create monitor system controls, procedures, forms recordation fixed assets. Assist full cycle accounting financial reporting month end close Prepare multiple balance sheet reconciliations. Perform research analyses determine trends, estimates, significant changes various P&L accounts. Manage property tax statements update monthly accruals. Collaborate maintain strong working relationships field well corporate finance corporate departments. Provide support, research, analysis, information reporting needed Regional Finance Directors, Plant Controllers, Operations Management, Corporate Finance. Assist interim annual audit. Work special projects prepare ad hoc reports analysis needed. Senior Staff Accountant 01/2013 － 10/2014 Company Name － City State Perform significant role month-end close including preparation production reports, journal entries account reconciliations. Analyze financial transactions assist preparation balance sheets, P&L's financial reports. Ensure transactions coded accurately financial reporting integrity maintained. Review analyze monthly product cost well publish analyze monthly budget vs. actual reports. Manage Construction Process Accounts, fixed assets, depreciation, additions, transfers, dispositions fixed intangible assets. Conduct annual physical inventory fixed assets manufacturing plants, distribution centers galleries. Compose Quarterly Consolidated Financial Statements parent company. Generate Intercompany Foreign Currency Financial Statements. Observe reconcile physical inventory. Calculate year-end raw materials inventory manufacturing facilities. Compile analysis corporate financial data provide management internal reports. Assist controller interim annual audit. Provide consequential analysis support, ad hoc requests, projects duties assigned Director VP Finance. Review explain variances budget/forecast production monthly, quarterly, annual basis. Staff Accountant 02/2009 － 12/2012 Company Name － City State Prepare journal entries expense allocations, accruals, corrections adjustments. Manage master data ERP system new inventory items. Prepare wire transfers processing inter-company payments. Process monthly sales commissions commission Transfers. Prepare budget forecast annual capital budget construction process accounts. Prepare bank account reconciliations. Prepared, examined, analyzed accounting records, financial statements, financial reports assess accuracy, completeness, conformance reporting procedural standards. Developed, maintained, analyzed budgets, preparing periodic reports compare budgeted costs actual costs. General Ledger Specialist 05/2001 － 02/2009 Company Name － City State Post daily journal entries general ledger. Reconciled fixed asset accounts balance sheet accounts. Reconciled teller daily balance sheets prepares summary worksheet Prepared weekly FR2900 Regulation D Federal Reserve Requirement Report. Assisted month-end close year-end close Analyze correct bank account reconciliations Execute wire transfers Assist interim annual audit. Perform job-related duties special projects. Education 2008 Keller Graduate School Management － City State Master Business Administration Accounting GPA: GPA: 3.67 Accounting GPA: 3.67 2006 DeVry University － City State Bachelor Science Technical Management Accounting GPA: GPA: 3.66 Cum Laude, Dean's List Technical Management Accounting GPA: 3.66 Cum Laude, Dean's List Skills account reconciliations, Accounting, accruals, ad, AS 400, balance sheet, balance sheets, budgets, budget, controller, Corporate Finance, ERP, Finance, financial, financial reports, financial reporting, Financial Statements, fixed assets, forms, general ledger, Image, inventory, JD Edwards, ledger, Director, macros, materials, Microsoft Access, Microsoft Excel, Office, Microsoft Outlook, Microsoft PowerPoint, Microsoft Word, month end close, Operations Management, pivot tables, Progress, QuickBooks, reporting, Requirement, research, SAGE FAS, sales, SAP, tax, year-end",ACCOUNTANT
"BUSINESS DEVELOPMENT REP Summary Results-oriented, high-energy, ambitious marketing professional, successful record accomplishments. 10+ years' experience sales, marketing, business development. Passionate, skilled social media expert five years experience managing professional social media accounts content marketing. Major strengths include strong team leadership, excellent communication skills, competency, versatility, attention detail, well supervisory skills including hiring, termination, scheduling, training, administrative tasks. Thrives fast-paced environments adheres tight deadlines using time management. Thorough knowledge current emerging digital marketing trends clear vision accomplish company goals. Proven ability drive company growth brand awareness creative highly effective communications. Recognized co-workers managers positive, self-starter exceptional work ethic ability multi-task. Three years working virtual environment maintaining record exceeding monthly goals. Experience Company Name September 2015 July 2017 Business Development Rep City State Reached daily goal set company 90% month generating warm leads contracted vendors sales teams provide business technology services. Met revenue lead generation goals means proactive outbound prospecting making 200+ calls per day. Used strong selling influencing skills qualify average 10-15 quality leads per day. Logged customer contacts exceptional notes company CRM, Halo. Attended sales meetings, vendor training, local trade shows stay current technology SaaS. Company Name January 2015 February 2017 City State Created managed new social media profiles Drycon Carpets Nashville within 3 months achieved highest month sales June 2016. In July 2016 sales increased 22%. Planned executed successful SEO PPC campaigns using AdSense AdWords. Implemented current marketing trends within digital strategies projects throughout various industries. Designed responsive, user-friendly websites clients various B2B B2C industries build brand awareness, increase online traffic generate new repeat sales via WordPress, Wix, GoDaddy platforms. Implemented managed SEO best practices websites, social media posts, blogs online content. Used keyword analysis based industry using SpyFu Jaxxy. Created implemented automated email marketing campaigns using MailChimp, Hubspot, AWeber. Created, managed, and/or updated social media presence including industry specific content optimized posts using Hootsuite, Buffer, Co-Schedule. Optimized planned successful online marketing ads targeted audiences based budget spend provided clients via Facebook Ads, Twitter Ads, Instagram. Company Name March 2008 May 2014 Business Development Coordinator City State Responsible on-boarding operations: 4 new customers 2012 represented $2.25M annual revenue 10 new customers 2013 top-line contribution organization $5.6M equaled 18% YTD growth 102% plan. Key account relationship management top 3 fulfillment customers: saved $400,000 business competitive threat, despite 4% higher price. Worked cross-functionally IT operations implement B2B solutions client specific. Oversight margin management, impacting 1.25% improvement profitability competitive wholesale distribution business. Achieved new account sales quota 6 7 years 97.5% plan. Key contributor start-up business unit/division implementing e-commerce fulfillment solution resulted $1.2+M first year launch. Assisted designing literature, webinar content, education materials, internal/external communication value proposition prospective customers, still utilized today. Managed enrollment booth set-up multiple trade association/shows per year. Recruited 28 multi-million dollar distributor accounts 3 years. Co-managed travel expense budget plan excess $56K annually. Coordinated travel support required service high profile customers. Briefed VP Business Development day-to-day issues affecting business development identified areas opportunity improvement. Designed created marketing collateral sales meetings, trade shows company executives, saving NDC thousands dollars creative outsourcing year. Implemented evolved high-impact strategies target new business opportunities tap new markets. Developed improved marketing promotional opportunities non-traditional markets new/existing member recruitment. Monitored market conditions, product innovations, competitor activity, adjusted sales approach address latest market developments existing future accounts. Delivered exceptional customer service existing accounts prospects strengthen customer loyalty. Provided executive level administrative duties needed including January 2005 January 2008 Assistant Site Manager City State Assisted managing team 5 professionals performed administrative duties needed. Performed managerial duties absence Site Manager keep business activities progressing. Served mentor junior team members influenced grow professionally within company. Streamlined strategic initiatives ensure maximum amount mortgage loans closed month Regions Bank. Created new processes systems implemented increase customer service satisfaction. Resolved data issues completed appraisals title work timely manner submitting completed documents Regions mortgage processing center. Managed quality communication, customer support product representation top client, Regions Bank. Education Training Full Sail University Masters Science Internet Marketing Internet Marketing University Phoenix Bachelors Science Marketing Business Marketing Business July 2016 Accredited Medical Sales HIDA January 2010-January 2013 Digital Marketing Shaw Academy August 2016 Blogging Content Management Shaw Academy February 2017 Web Development Shaw Academy Skills administrative duties, Ad, Ads, approach, B2B, Budget Planning, budget, business development, competitive, content, Content Management, CRM, client, clients, customer service, customer support, designing, e-commerce, E-mail, email, Google Analytics, HTML, Image, notes, managerial, managing, Marketing Strategy, marketing, market, marketing collateral, materials, Medical Sales, meetings, mentor, 97, mortgage loans, online marketing, processes, Project Management, quality, recruitment, relationship management, selling, sales, strategic, trade shows, Web Development, websites",BUSINESS-DEVELOPMENT
"OPERATOR Summary ATP ESS TESTING. TRAINING IN THE LEAN SIX SIGMA EVENTS OPERATE WIRE CUTTING AND THE AQUEOUS CLEANING MACHINES KNOWLEDGE IN WIRE CRIMPING/STRIPPING AND MANY OTHER HAND TOOLS USE. Accomplishments HARD WORKING AND OPEN MINDED. 100% SUPPORT TEAMING AND DIVERSITIES. WORK WELL WITH PEOPLES. Experience 01/1999 Current Operator Company Name － City State SPRAY/TOUCH UP PAINT FOR PRODUCTIONS AND REPAIR UNITS SOLDERING AND REPAIR CIRCUIT BOARDS WAVE SOLDER CUT AND CLINCH OPERATOR IN THE PAST YEARS, I HAVE HAD CROSS-TRAININGS IN LCD CDU, PIU; SCU AND OTHER PRODUCTS TESTING AND I ALSO HAVE WORKED IN ESS FOR WRA TEST DEPARTMENT IN FOR ABOUT A YEAR. I'VE HELD SEVERAL POSITIONS THROUGHOUT THE YEARS IN PRODUCTION SUCH AS WORKING AT: BOX- LOAD, WIRES CUTTING MACHINE OPERATION, MECHANICAL ASSEMBLER, PAINTER, CONFORMAL COATER. CURRENTLY, I AM WORKING AS A WAVE SOLDER CUT AND CLINCH OPERATOR. 01/1995 01/1999 Company Name I HAD OWNED SEVERAL SMALL BUSINESSES FOR VIDEO RENTAL AND SALES. WE ALSO PROVIDED TO REPAIR THE VCRS. PHONES AND PAGERS AT THE TIME. 01/1990 01/1995 REPAIR SPECIALIST Company Name － City State REPAIR CIRCUIT BOARDS AND ASSEMBLIES. Education 1987 SONTHORMOK VOCATIONAL SCHOOL CAPITAL PHNOM PENH 2009 SAINT PETERSBURG COLLEGE Certifications VCRS PAGERS REPAIR 1995-1999 CHICAGO, ILLINOIS Skills ASSEMBLER, LCD, MECHANICAL, ESS, PAINT, PAINTER, SALES, SOLDERING, PHONES, VIDEO",AVIATION
"HISTORY TEACHER Experience History Teacher 08/2006 Current Company Name – City State Seventh grade World History teacher Southwest Middle School, Chatham County, Savannah, Ga. Instruct four inclusion class. Students diverse academic backgrounds. Charge teaching Georgia history, geography, civics economics. Connect events daily study history, enhance opportunities higher order thinking skills writing. Taught [U.S History, World history Georgia History] history audience [30 students [60 min]. Designed lesson plans, course handouts homework assignments based textbook material coursework. Taught [Social Studies] diverse class [30] students. Led groups youth discovery exercises offered personalized support individuals need extra assistance. Developed, administered graded tests quizzes promptly provide quick feedback. Established enforced rules behavior procedures maintaining order among class [30} students. Used variety teaching techniques encourage student critical thinking discussion [Reading, L,A, Social Studies] course. Managed controlled office supply inventory ensure timely ordering requisition depleted low-level stock. Tracked class attendance student progress. Developed interesting course plans multimedia learning tools meet academic, intellectual social needs students. Applied progressive teaching principles class [30] students, improving standardized tests scores [5]% [60 min] period. Created immersive activities utilized [Instructional Programs] technology enhance instruction. Developed maintained effective frameworks, standards requirements. Collaborated project leaders stakeholders accomplish objectives. Conducted [four] classes week focused [Reading Social Studies]. Combined discipline plan effective measures lesson plans increase concentration, participation progress student accountability. Kept youth safe secure facility public. Coordinated school tutoring hours teachers help students need extra attention. Observed documented behaviors actions students. Developed implemented interesting interactive learning media increase student understanding course materials. Provided feedback individual actions, behaviors verbal responses. Created enforced child-based hands-on curriculum promote student interest receptive learning. Provided continuous evaluation program operations compared established mission set parameters. Supported departmental program development, curriculum planning committees subject matter expertise solid educational background. Maintained ethical standards status role model students adhering professional ethics times presenting lessons interacting students. Maintained strong knowledge memory important history dates, locations events. Trained, mentored supervised 2] student teachers assisted grading, administering tests [Classroom Lesson plans]. History Teacher 08/2002 07/2006 Company Name – City State Fifth grade social studies teacher Thunderbolt Elementary Marine Science Academy. Chatham County, Savannah, Ga. Teach Social Studies 110 students daily variety different backgrounds example, Gifted, EIP, special needs. Charged Promoting students appreciation American ideals cultural heritage, motivate students understand exercise his/her rights, privileges, responsibilities citizen. Developed lesson plans teach course materials according schedule. Performed student background reviews ascertain learning deficiencies strengths develop tailored lessons based student needs. Combined discipline plan effective measures lesson plans increase concentration, participation progress student accountability. Maintained ethical standards status role model students adhering professional ethics times presenting lessons interacting students. Taught [Social Studies] diverse class [30] students. Maintained strong knowledge memory important history dates, locations events. Observed documented behaviors actions students. Achieved score [200% state reading test. Created enforced child-based hands-on curriculum promote student interest receptive learning. Compiled produced documents, reports filed, copied faxed required papers appropriate parties. Conduct{ 4] classes week focused [Social Studies]. Provided feedback individual actions, behaviors verbal responses. Employed [Culturally responsive educational] techniques encourage student learning build community within classroom. Led groups youth discovery exercises offered personalized support individuals need extra assistance. Implemented student discipline measures, decreasing classroom disruptions [25]%. Trained, mentored supervise 2] student teachers assisted grading, administering tests [Lesson Plans ,Grouping, Classroom management]. Translated operational directives program roadmaps. Collaborated project leaders stakeholders accomplish objectives. Earned positive feedback parents regarding classroom instruction student learning success. Developed maintained effective frameworks, standards requirements. Provided continuous evaluation program operations compared established mission set parameters. Developed, administered graded tests quizzes promptly provide quick feedback. Coordinated school tutoring hours teachers help students need extra attention. Established enforced rules behavior procedures maintaining order among class [30] students. Created immersive activities utilized [techniques integrating technology enhance instruction. Applied progressive teaching principles class 30] students, improving standardized tests scores [10]% [60 min] period. Developed implemented interesting interactive learning media increase student understanding course materials. Designed compelling lesson plans focused literature writing learning goals [struggling learners] level classes. Kept youth safe secure facility public. Used variety teaching techniques encourage student critical thinking discussion [Social Studies] course. Developed implemented skill-building activities focused [Reading Level] abilities. History Teacher 01/1989 01/2002 Company Name – City State Fourth grade teacher Frank W. Spencer Foreign Language Academy. Charged teaching higher order thinking skills providing challenging curriculum gifted cluster self-contained class. The Co- founder Respect Yourself club. Developed provide life skills low achieving students. The Jiu-Jitsu instructor after-school tutorial program, In-Tech instructor teachers. Implemented student discipline measures, decreasing classroom disruptions 25]%. Developed, administered graded tests quizzes promptly provide quick feedback. Employed [Culturally Responsive Teaching] techniques encourage student learning build community within classroom. Maintained strong knowledge memory important history dates, locations events. Developed implemented interesting interactive learning media increase student understanding course materials. Trained, mentored supervise {2] student teachers assisted grading, administering tests [Classroom management, Lesson Plans]. Trained, mentored supervised [2] student teachers assisted grading, administering tests [assigning, task, documentation, classroom management]. Coordinated school tutoring hours teachers help students need extra attention. Established enforced rules behavior procedures maintaining order among class [30] students. Compiled produced documents reports filed, copied faxed required papers appropriate parties. Presented industry conferences audiences [30] students professionals. Created enforced child-based hands-on curriculum promote student interest receptive learning. Developed maintained effective frameworks, standards requirements. Taught [World History] diverse class 30 students. Provided continuous evaluation program operations compared established mission set parameters. Developed interesting course plans multimedia learning tools meet academic, intellectual social needs students. Military Police 07/1976 10/1979 Company Name – City State Authored daily activity, incident, safety, repair irregularity reports including equipment property damage, theft, unauthorized presence unusual occurrences. Monitored authorized access restricted areas employees visitors guard theft incursion. Provided daily briefings [Military post duties] topics safety risk assessments. Created document filing system, organizing mission-critical documents within SCIF facility. Managed receipt, storage issue ammunition processes. Managed 12] employees combat operations tactical guidance ensure optimal productivity. Developed top talent leading training initiatives combat preparation. Led military police teams support battlefield operations. Trained instructed subordinates supported units [Guard duty training. Instructed personnel ways reduce environmental hazards proper use PPE. Led diverse training simulations prepare teams combat emergency situations. Completed 6-8 hours] patrols assigned areas within operations areas. Education Ph.D. Philosophy Education 2019 Northcentral University City State [3.7] GPA Dissertation: [Elementary Teachers Experiences Teaching Culturally Responsive Education African American Elementary male Students. A Phenomenological Study] Major [Curriculum Teaching Master Arts Curriculum Instruction 2008 Nova Southeastern University City State Master Arts Teaching Learning 2007 Nova Southeastern University City State Bachelor Science Bussiness Management 1986 Savannah Arts Academy City State Completed coursework [Reading ], [Language Arts ],{ Reading Endorsement} [Gifted Field] General Education Bussiness 1981 Thomas Nelson Community College City Hampton, Va. Courses Business Certification Major Subject Summary Seeking Middle School Reading Social Studies teaching position enables one use Instructional reading skills technology. Adapted History Teacher] offering [30] years experience teaching diverse history lessons large groups students devising lectures course cohesive different learning styles. Resourceful contributing creation, execution evaluation curriculum continually advance program. Collaborative assisting textbook selection history department. Effective educator diverse talents preparing history lessons, delivering lectures students, creating accompanying multimedia presentations, assigning homework administering exams. Personable answering students' questions lecture information, course materials, homework exams provide clarity, deliver solutions, prompt research spark discussions important historical topics. Innovative Program Officer enthusiastic positive impact Teaching learning[] overseeing results-oriented programs [History]. Veteran team leader complex problem-solver [30] years related experience. Affiliations Professional Development Attended Seminars workshops: Learning styles. Sexual Education (4-8), Inclusion, Child abuse, (TQM) total quality management, differentiated instructions, Issues Trends education reading, In-Tech Redelivery, (WOW) Working -on-the work, Reading renaissance, International Baccalaureate Middle years program training Humanities level 1 Leadership Served fourth grade chairman (4) years, (BLT) Building Leadership team (3) years, Block- Scheduling Team (2) years, Veteran Day coordinator (2) years Black History Coordinator (2) years American Education week (2) years. Highlights Teaching Certified Teacher Lesson Planning Special Education Progress Reports Social Studies History Teamwork Collaboration Learning Styles World History, Ability motive inspire children enthusiastic imaginative presentation. High level resourcefulness creativity, joint excellent organizational... Good communication skills. A indisputable interest children. Ability build positive relationship parent Additional Information Awards Teacher The Year (1994) (2002), Veteran Day Parade first place entry Award (Elementary), Crystal Apple Award, Junior Achievement Award, Kiwanis Club Award featured Articles newspapers entitled, Respect Yourself club Summer Academy",TEACHER
"CORPORATE PROCESS/SYSTEMS ENGINEERING MANAGER Executive Summary High-energy Engineering Manager driven cut company costs boost company revenue innovative management techniques. Organized diligent, excellent written, oral interpersonal communication skills. Results-focused management professional offering 30 years progressive leadership experience. Transforms high-potential staff outstanding leaders demonstrate creativity savvy critical financial operational success. Core Qualifications Lean Manufacturing Management Six Sigma tools methodologies like RCM, FMEA, DMAIC, PFD. Restructuring Reducing Manpower Improving Efficiency. Six Sigma Certified Advanced experience following Software: Microsoft Office 2003-2011, Microsoft Visio, 2008-2010, Business Objects, SAP, Apple Lion, Pages, Keynote, Numbers, Microsoft Access 2010, Visual Studio 2008-2010, Microsoft Project, Netbeans, TextPad, SQL Server 2008, PowerSteering, Tango. Computer Language Experience HTML, Css, Java, Java Script, C++, VB.NET, ASP.NET In BSIT degree program, completed C++ classes, Java 1, Java 2, Web Design 1, Web Design 2, Algorithms, Software Engineering Courses. These classes included creating building websites, building C++ Mortgage Calculator, completing Java GUI non- GUI mortgage calculator without amortization table. We required utilize become comfortable Netbeans TextPad software. Microsoft Project software used document engineering continuous improvement savings projects switching PowerSteering software. PowerSteering Software Super User-PowerSteering used track CI Savings, manage reporting build Dashboards upper management. Operations management Change management Inventory control Policy/program development Supervision training Sound judgment Computer-savvy Calm pressure Complex problem solving Motivational Continuous Improvement Out box thinking Analytical logical Strong Leadership skills Professional Experience Corporate Process/Systems Engineering Manager July 2013 January 2016 Company Name － City State Build engineering processes super user key software utilized Engineering Services. Function key technical resource plant engineering maintenance personnel providing significant engineering maintenance experience knowledge, proactively creatively seeking out, identifying, implementing documenting cost savings sustaining favorable customer relations. Experienced supply chain, six sigma lean manufacturing. As industry leader I manage reliability engineers Corporate Engineering Services throughout US Mexico. Primary Responsibilities: Perform field skill assessments engineering services. Vet performance bonus recommendations. Develop, build rollout engineering CI process standardization. Maintain key system software provide super user support. Provide software training support new existing engineers. Act technical liaison plant operations, maintenance vendors providing assistance identifying opportunities improve equipment performance reliability providing total project management acting liaison plant maintenance engineering staff outside vendors. Contribute development projects maintain infrastructure improve reliability strategies. Interact customer maintenance staff material users identify develop effective cost saving measures. Identify document cost savings facilitate presentation approval client. Assist preventive maintenance programs identify optimize spare parts required support activities. Identify, manage, develop suppliers used plant including develops outside suppliers purchasing, repair, re-engineering OEM spare parts accordance corporate site quality policies, directions, goals defined. Identifies develops effective documentation measure analyze inventory levels, lists materials, purchased parts, equipment miscellaneous items required support manufacturing process production. Works directly customer concerning technical issues ensuring customer relations maintained objectives established accomplished. SDI Site Operations Manager September 2012 July 2013 Company Name － City State To effectively efficiently manage client locations SDI meeting defined performance goals. Responsible managing aspects include Purchasing, Inventory Control, Human Resource Management, IT, Productivity Facilities Management. Goals include: store profitability, customer service levels, inventory turns accuracy, use National Suppliers, annual customer/SDI savings, safety. Primary Responsibilities: Effectively manage client locations SDI meeting defined performance goals 2 locations. Responsible providing supply chain management solutions respect maintenance, repairs, managing MRO supplies industrial institutional customers. Responsibilities include: Purchasing, Inventory control, HR Management, IT, Productivity Facilities Management, Continuous Improvement, Financial Reporting Budget Management multiple locations. Goals include: store profitability, customer service levels, Inventory turns accuracy, use National Suppliers, annual customer/SDI savings, safety designated sites. Operations Group Manager November 1981 October 2011 Company Name － City State Requirements Competencies: Solid interpersonal skills team orientation Comfortable Union Non-Union work environment Strong analytical, technical problem-solving skills Leadership skills, comfort level change, ability lead change essential critical position Successful lean work environment Successful identifying implementing best practices. Primary Responsibilities: Direct supervision multiple high-speed bottle lines, lines draught line. Develop monitor critical control points ensure consistency quality products Coordinate schedule preventative maintenance work Coach employees, enforce safe working practices maintain records Create self-directed workforce Suggested reclaiming carbon-filtered water brewing process reduced purchasing water treatment charges 100,000 BBls water per year, per plant. Analyzed restructured roles responsibilities Draught department employees resulting reducing manpower three shifts, total 25%. Education B.S Mechanical Engineering 2005 McFord University － City State US GPA: GPA: 3.6 Major Mechanical Engineering GPA: 3.6 M.S Electrical Engineering 2010 McFord University － City State US GPA: GPA: 3.7 Electrical Engineering GPA: 3.7 B.S.I.T Software Engineering 2012 University Of Phoenix College － City State US GPA: GPA: 3.7 Bachelors Science Software Engineering GPA: 3.7 Affiliations Volunteered Red Cross.. Skills VB.NET, ASP.NET, Apple, Budget Management, Business Objects, C++, Calculator, Coach, interpersonal skills, Continuous Improvement, Css, client, customer relations, customer service, documentation, Facilities Management, Financial Reporting, GUI, HTML, Human Resource Management, HR, Inventory, inventory levels, Inventory Control, Java, Java 1, Java 2, Java Script, Leadership skills, Lean Manufacturing, managing, manufacturing process, materials, Microsoft Access, Microsoft Office, Microsoft Project, Microsoft Visio, Works, personnel, policies, problem-solving skills, processes, project management, Purchasing, quality, maintain records, re-engineering, repairs, reporting, safety, SAP, Six Sigma, Software Engineering, software training, SQL Server, supervision, supply chain, supply chain management, Tango, user support, Visual Studio, water treatment, Web Design 1, Web Design 2, websites.",ENGINEERING
"AFSCME UNION PRESIDENT Summary Focused Operations Manager (union president) successful contract negotiation process improvement. Remains calm poised even high-pressure situations. Leverages in-depth knowledge industry trends shifts offer valuable insights opportunities new growth expansion. Highlights Staff development Policy/program development Cross-functional team management Staff training Skilled negotiator Sound judgment Computer-savvy Complex problem solving Calm pressure Operations management Inventory control Excel spreadsheets Meticulous attention detail Time management Professional mature Strong problem solver Labor relations Meeting planning Schedule management Detailed meeting minutes Accomplishments Showed leadership becoming vice president AFSCME District Council 90 eboard. Increased union office organization developing efficient filing system grievance database protocols. Successfully planned executed trainings/meetings, lunches special events groups 10 100+ employees. Developed implemented first union president manual outlining proper business procedures office policies.members. Experience AFSCME Union President 11/2004 Current Company Name City State I highly involved oversight operations Local 2534's Union office. As Local Union Training Instructor (LUTI), I prepare conduct training Locals. I Vice President AFSCME District Council 90's board. Responsibilities limited to: I oversee board steward structure 12 members well indirect supervisor 3 trustees local. Conduct evaluations training ensure productive results means improvements. Work team player Leadership Union Training Instructor (LUTI) enhance implementation getting information. Ensure notifications, documents grievances processed timely manner order meet deadlines. Assist AFSCME Staff Representative directing operations ensure Master Agreement compliances/ Management Directives Policies. Serve AFSCME's union expert spokesperson trainings, conferences meetings acts liaison management, commonwealth, employees, legislators, union laborers community Serves contact internal external agencies, businesses, bureaus, employees, Penndot Secretaries, Deputy Secretaries Directors. I plan, direct, control administer implementation steward, officer treasurer training new existing officers AFSCME Locals within Dauphin County area. Licensing Coordinator 06/2003 11/2004 Company Name City State Provided operational support Section Aviation Manager provided technical assistance field aviators. I plan, direct, coordinated control aspects public private airports/heliports sure complied state regulations ensuring safety procedures. Decisions whether initially license, inspect, renew, change status, suspend, abandon remove licenses. Responsibilities limited: Contact airports, specialists supervisors make decisions information received licensing Scheduling inspections flight request assist compliance regulations Check initial applications clarity, completeness Performs public contact work gathering information, resolving complaints, engendering support, providing information. Insures adherence administrative standards maintenance control systems as: (Excel, Access Airspace) Create letters mail merging airports heliports system dictating license expires Coordinate public hearings required law proposed new airports including venue stenographer support. Grants Assistant 06/2002 06/2003 Company Name City State Supported Policy Planning Division accounting administrative duties within grants revolving loan program. Responsibilities limited: Process time sensitive grant amendments received airport sponsors/owners Prepared letters congressmen, state senators representatives State Block Grant Program Created maintained cash flow spreadsheets grant program Implemented accounts payable invoices grantees funded Federal State Block Program Maneuvered computer systems (FMIS)Financial Management Information System, (AIMS)Automated Information Management System, Multi-modal Project Management System. Clerk 12/1999 06/2002 Company Name City State Assist day day operations inspection sticker counter. Perform implementation stickers enforce compliance regulations. Responsibilities limited to: Maintain inventory levels supplies properly maintain department Effect quality customer service responding customer inquires Distribute inspection stickers Pennsylvania auto dealerships messenger services Entered quantity stickers wanted check account accuracy Contacted auto dealers, messengers and/or stations needed information. Clerk 07/1999 12/1999 Company Name City State Assist day day operations Temporary Plates counter. Perform implementation temporary tags enforce compliance regulations. Responsibilities limited to: Maintain inventory levels supplies properly maintain department Effect quality customer service responding customer inquires Distribute temporary tags Pennsylvania auto dealerships messenger services Entered quantity temporary tags requested check account accuracy Contacted auto dealers, messengers and/or stations needed information Ensure request temporary tags given customer matches tags system. Clerk 2, Vehicle Registration 07/1994 03/1998 Company Name City State Assist day day operations operations Department Transportation's Riverside Office Center (ROC) mailroom. Coordinated different types mailing machines ensure proper distribution. Responsibilities limited to: Knowledge UPS machinery Regulations United Parcel System Knowledge past current rates First Class mailings Lifting 50 lbs. daily Weighing letters determine cost. Usage Pitney-Bowe machine inputs cost onto envelopes Maintain inventory levels supplies properly maintain department. Education Graduate Labor Studies 2005 Penn State Leadership Institute State USA Graduate Computer Science 2001 Thompson Institute Computer City State USA Graduate 1974 Harrisburg High School City State AFSCME Local Union Training Instructor (LUTI) 2013 Graduate, AFSCME Council 13 Leadership Institute Public Speaking Arbitration Study Skills accounting, accounts payable, administrative, AIMS, Arbitration, cash flow, conferences, Council, customer service, directing, Financial Management, grants, Instructor, inventory, Leadership, law, letters, machinery, meetings, Access, Excel, mail, Microsoft Office, Office, Outlook, Powerpoint, Word, Policies, Project Management, Public Speaking, quality, safety, Scheduling, Secretarial, spreadsheets, supervisor, team player, technical assistance, Transportation",AVIATION
"PURCHASER PRODUCTION COORDINATOR Professional Profile Productive, quality oriented professional eager contribute comprehensive skills toward actively supporting progressive organization key team member. Featured Skills x Expedite AOG Logistics x Customer Service x Finance Accounting x Sales x Purchasing x Inventory Control x Stores Warehouse x Management x Shipping x Receiving x Bookkeeping Ability act independently determine methods procedures new assignments. Ability respond consistently high degree initiative resolve issues complex problems may arise. Ability maintain positive company image brand. Ability perform work accurately thoroughly. Efficient organization time-management skills. Ability prioritize tasks meet deadlines. A courteous professional demeanor. Strong negotiation skills Ability work well pressure Intermediate advanced computer skills. Proficient MS Office suite work-related software. Additional Comments I working Aviation industry 12 years bring total 15 years experience makes well-seasoned professional. I bring experience working commercial, military, charter, prototype aircraft. I experienced knowledgeable Boeing, Airbus, Bombardier, Dornier, Lockheed proven versatile working various aircraft makes customers. Experience January 2011 Current Company Name City State Purchaser Production Coordinator My journey Flightstar began production coordinating, I responsible interfacing leads, project managers, customer representatives regarding aircraft documentation, parts status, problems may affect delivery schedule. In position I responsible aircraft paperwork work cards maintenance visits. I worked one one purchasing ensure proper communication parts could affect aircraft delivery help expedite parts necessary. When services required either house items sent kind testing repair, I would provide complete accurate paperwork purchasing. Daily reporting parts statuses, man hours, aircraft schedule daily task. Being coordinator first already experience purchasing made transition buyer smooth since I could work closely coordinators us able support one another better part status updates paperwork issues. Like coordinators I interface leads, project managers, customer representatives. In addition I communicate various departments FAS accounting make sure material paid billed accurately well quality make sure parts purchase standard come approved source. Being sides fence I know see coordinators spend time corresponding different areas job buyers spend time parts themselves. Purchasers responsible every part purchased requested Have sole responsibility resolving materials needed. I purchase parts also validate paperwork trace acceptable legal. If isn't, resolve rejected parts means returns credits. Buyers responsible expediting orders making sure received needed. We report information coordinators project managers necessary. Outside vendor interaction big part purchasing form business relationships effectively perform duties. In addition I responsible meeting standards performance metrics within company make functioning industry standard rise competition. Purchasing also responsible cost savings engaging supplier contracts rebate programs. These savings course benefits everyone company. Purchasers point contact FAS, suppliers, customers regarding materials effective communication reporting key position. February 2009 December 2010 Company Name City State Purchasing Clerk Material Specialist Working Vision Airlines included lot different responsibilities. Not I responsible quoting purchasing materials Aircraft Stock, also included Stores Warehouse, Shipping, Receiving responsibilities. Being smaller Airline I work closely Executive staff well owners company themselves. After receiving Material Order Request, I would acquire necessary quotes find best price lead time available. If needed, get approval proceed order. Coordinate expedite shipping payment process get material needs timely manner. I would match invoice purchase orders track shipments assure arrival. Upon receipt material, I would verify proper certification material, receive system, label required. Once material ready used, issue system assure records correct. All required constant tracking using Excel, Word, Adobe. I kept records transactions whether materials needing ordered, Purchase Orders themselves, Invoices needing paid, items already received. As well certifications information requested maintenance. If item needed shipped I responsible proper packaging, handling, traceability done professional manner. As part AOG team I would called time locate facilitate material urgent requirement may be. This involved key information acquire material coordinate proper logistics necessary. Also valued member material group I represented Airline maintenance facilities properly manage material ordered used Aircraft. February 2005 January 2009 Company Name City State Purchasing Agent Material Expeditor I started working Material Expeditor required work closely Purchasing, Maintenance, Airline. Being Expeditor responsibilities could change day day depending required me. I provided daily reports expedited material needed keep production process flowing efficiently. This meant coordinating order shipment process, well actual delivery material. My responsibility Purchasing Agent find price availability material needed order track prompt shipment. This requires deal directly vendors develop relationships future business. I also retrieve paperwork required, retrieving certification, submit signatures necessary, expedite material timely fashion. Once I received material I facilitate expedite flow materials various departments. I worked many different Airline companies well Military, high demanding standards meet. With job two days same, constant change challenging obstacles. In addition Buyer Expeditor, I responsible spare Sales sister contract companies. This required technique verifying stock, quoting material, ensuring proper certification, shipping. Between three job functions I constantly providing coordinating AOG orders support. Clientlogic (DELL). Education 1/2010 Transportation Dangerous Goods Development Group Training Certificate 8/2009 Vision Airlines Maintenance Indoctrination Course Training Certificate 8/2009 Vision Airlines Reduced Vertical Separation Minimum Training Certificate (RVSM) 8/2008 Lake City Test Basic Education (TABE) Community College Form 9, Level A, Score 12.9 12/2005 Federal Aviation Certificate Training ""Gold Award"" Administration Maintenance Technicians Awards Program 5/2001 State Florida High School Diploma Department Education Skills accounting, Adobe, Basic, benefits, contracts, delivery, DELL, documentation, fashion, legal, logistics, materials, Excel, Word, packaging, Purchasing, quality, Receiving, reporting, requirement, Sales, Shipping, Transportation, Vision Additional Information Business reference known 9 years. Linkedin Profile www.linkedin.com/in/johnchriskey",AVIATION
"SOCIAL MEDIA MARKETING MANAGER Summary Recent graduate excellent research, time management, problem solving skills. Ability function high level fast-paced environment. Passionate travel international education. Highlights Deadline-driven Critical thinker Detail oriented Able work independently member team Organizational planning Exceptional multi-tasker Decisive problem solver Interpersonal, oral, written communication skills Experience Company Name City State Social Media Marketing Manager 06/2015 Current Identify, develop, implement evaluate social media marketing strategies based knowledge company objectives market trends. Analyze performance social media marketing programs identify best opportunities optimization. Work effectively heavily cross-functional, fast paced environment. Manage, total, 30 accounts. Company Name City State Social Media Marketing Intern 02/2015 06/2015 Identified, developed, implemented evaluated social media marketing strategies based knowledge company objectives market trends. Managed, total, six accounts. Company Name City State Intern 09/2014 12/2014 Spearheaded customer correspondence via social media outlets, i.e. Instagram, Facebook, Trip Advisor. Analyzed performance social media marketing programs identify best opportunities optimization. Compiled comprehensive lists describing service offerings. Updated company website include access Spanish-speaking customers. Education Bachelor Arts International Studies May 2016 North Carolina State University City State USA Concentration European Studies e mphasis Italian Studies Member Pi Beta Phi Fraternity Women, Recruitment Philanthropy Committees Member National Society Leadership Success Literary Tutor Helping Early Literacy Practice Strategies (HELPS) Program Sigma Rho Chi: Sorority Recruitment Counselor Member International Business Club December 2014 Institute International Education Students (IES Abroad) City State Italy Semester Study Abroad Languages Limited working proficiency Italian language. Elementary proficiency Spanish language. Skills Excellent customer service skills High ability perform stressful circumstances Exceptional organizational skills Effective problem-solving skills",DIGITAL-MEDIA
"PROFESSIONAL FITNESS TRAINER, GROUP INSTRUCTOR Professional Summary My professional experience includes: ​ Professional Fitness Trainer requiring leadership exceptional people skills. Certified National Exercise Sports Training Association (NESTA) certified TRX trainer Kettlebell trainer. Versed various strength, agility group private training sessions well specializing high performance, sports weight loss regimens. Office Manager requiring management experience superior customer service skills. Scheduling appointments, insurance billing, phone skills, accounting, product sales inventory creating caring friendly environment skills involved daily basis. Massage Therapist customer relations well customer comfortability trustworthiness important skills necessary successful. Specializing Deep Tissue, Sports, Swedish Massage. Membership Management management experience organizing, updating facilitating Memberships members YMCA. Restaurant Hostess skills including phones, reservations customer service. Experience Professional Fitness Trainer, Group Instructor February 2015 Current Company Name － City State My current employment Wellfit Malibu Fitness Professional I lead group private classes. Classes Wellfit Malibu include HiiT (High Intensity Interval Training, Strength Training,Kick boxing, Circuit Training, Plyometrics Agility Training, Aqua Fitness Restorative Stretch classes. I also responsible administering guests Test In Test Outs using InBody machine records body fat percentage, lean muscle mass, water levels, etc.. I take measurements explain results future use fitness nutrition journey. For looking depth look fitness levels I give aVO2 Max and/or RMR testing Wellfit Malibu. Most I enjoy helping watching guests transform physically, emotionally spiritually right eyes. It exciting see people accomplish trust support system around truly start believing abilities. Manager/Certified Personal Trainer October 1995 Current Company Name － City State I currently work part time Office Manager Professional Fitness Trainer challenging rewarding. My daily responsibilities Office Manager include; answering phones, scheduling appointments Chiropractors, Physical Therapists, Massage Therapists, Acupuncturist, Skin Specialist clients Fitness Training. I also required keep office accounting insurance billing date. I order, label, sell stock retail products well keep office clean efficient times. My goal provide smooth running well-balanced environment patients employees. As certified fitness trainer expertise evolved working different types people; young, elderly, weak, strong, couch potato, professional athlete, stay home mom/dad, workaholic, rich famous earth, similar goal mind Strength fitness healthy lifestyle. I developed beach workout called ""Beach Plyo"" incorporates cardio, plyometric training, endurance, strength training coordination. It total body workout soft sand utilizes weighted balls, hurdles, ladders, plyometric jump boxes, exercise bands, etc.. It intense class seeking something main grid want bit challenge. I also developed specific programs elderly stay mentally physically fit therefore preventing injury and/or illness. In geriatric training two main focuses: Balance/Gait muscle development. Through exercise routines consisting standing balancing exercises, vision exercises, water therapy, walking, stationary cycling, yoga, pilates, tai chi basic strength exercises accomplish increased muscle strength, bone strength ability walk move. By keeping active physically strong improves overall quality life. I also taught, coached trained young children teenagers specific sports well overall fitness. I coached kids track field, soccer, softball, swimming cross country. I love simple competitive nature kids. I enjoy finding ways keep motivated keeping fun. It incredibly rewarding watch reaching goals never thought possible. Being fitness trainer allows share knowledge experience others also keeps focused, balanced organized. I chosen overall healthy lifestyle I believe inspirational I train plus gives energy I need give absolute best. Celebrity Personal Training Clients include: Patrick Jillian Dempsey (Professional Actor Make-up Artist Stars) Cher (Professional Singer, Actress, Director, Producer) Lori Stark (Owner Creator Chrome Hearts Jewelry Apparel) Navi Rawat (Professional Actress) David Ellis (Director, Producer Professional Stuntman) Greer Grammer (Professional Actress, Miss Golden Globe 2015, Daughter Kelsey Grammer) Kenny G (World Class Saxaphone Performer). Massage Therapist January 1993 September 1994 Company Name － City State I owned managed independent massage therapy business Total Woman Gym hometown Ventura, CA. I would advertise business maintain clean serene massage therapy room fresh linens aromatherapy. As Massage Therapist I enjoyed connecting people therapeutic professional manner. Professional Triathlete January 1989 December 1995 Company Name － City State As pro triathlete I given opportunity train race United States internationally. I privilege working training performance experts track field, swimming cycling triathlon. My sponsors consisted Saucony running shoes, Oakley sunglasses, Danskin performance wear, Power Bar, Hamilton Bikes (now Easton), Impex (a Japanese Nutrition company). Hostess September 1994 October 1995 Company Name － City State As Hostess duties included setting tables stations service, answering phone calls, making reservations, tasting food quality presentation seating guests appropriate sections. I really enjoyed working upscale restaurant I exude confidence, poise positive attitude along excellent knowledge food service. Membership Manager September 1987 October 1990 Company Name － City State As Membership Manager I responsible selling, managing updating memberships gym. This job required many phone calls meetings new existing members. I would make sure content membership experience gym. I truly loved working people ages daily basis making sure needs met. Education High School Diploma Jun 1988 BUENA HIGH SCHOOL － City State x Sports played: Varsity Swimming, Varsity Tennis, Varsity Soccer, Varsity Cross Country/Track Associate Arts VENTURA COMMUNITY COLLEGE － City State United States UNITED STATES Sports Medicine Cal Poly San Luis Obispo － City State United States UNITED STATES Continued undergraduate program ran cross-country school team. CAL POLY SAN LUIS OBISPO, SAN LUIS OBISPO, CA UNITED STATES Completed undergraduate coursework began Sports Medicine Program x Began studies Sports Medicine. Skills Professional Fitness Trainer (NESTA), TRX Certified Trainer, Kettlebell Certified Trainer, Office Management, Accounting, Scheduling Appointments, Insurance Billing, Certified Massage Therapist (IPSB, Los Angeles), Computer Proficient, Creative Problem Solving, Customer Service Satisfaction.",FITNESS
"CHIEF SYSTEM ARCHITECT, SVP SYSTEM INTEGRATION Executive Profile Over 25 years technical experience software, hardware manufacturing, OEM, product development, project management integration, professional many different industries: software, hardware, hybrid systems, storage backup systems, media delivery systems, AV systems, semiconductor, advertising, IPTV/OTT, broadcast systems, commercial industrial video systems, post production systems, security systems, contract manufacturing, OEM manufacturing, TV design manufacturing. My vast experience different vertical markets, different product types allows ability work within industry extremely effective virtually type product, service, system global scale. Executive, director manger many prominent technology companies given unique deeply diversified background. All culminates one extensive technical business development related backgrounds marketplace, service product type. Along experience, comes long-standing relationships top executives key decision makers within Fortune 500 companies, enterprise companies, Telco/CSP/Mobile service providers/operators, cable satellite operators, advertising agencies, International Governments, Government Ministries (communication, broadcast, mobile), education, healthcare, research, entertainment aerospace, technology companies global scale. My work resulted generation billions revenue across career. Technical Experience: I designing deploying medium large scale digital media delivery systems/networks past 20 years private companies countrywide Government driven deployments. I held titles CDO (Chief Digital Officer), CSO (Chief Strategy Officer), CTO. I have, 20+ years experience designing, architecting, integrating, deploying managing wide variety software, hardware, SaaS Cloud systems well various hybrid solutions. I extensive product manufacturing, SKD, contract manufacturing, product design management, project management, well implementing developer programs global scale. Expert knowledge hardware software based solutions, well end-to-end fully integrated solutions. Industry recognized expert system architecture design, including cloud based systems, well storage backup systems. I built technical teams global scale system integration, field technical support, technical support, professional services. All experience HANDS ON experience. I tremendous, unmatched passion it, I always hands every system I design. I stay extremely current new technology, even new technology introduced market yet. An added benefit living Silicon Valley Skill Highlights Project timeline management Product development Video Integration expert Troubleshooting proficiency Patient diligent Vast technical knowledge Network asset management Project management Strong collaborative skills Capacity scalability planning Optimizing performance tuning Testing Excellent problem solving skills Customer needs assessment Extensive knowledge streaming video platforms Vast technical knowledge Patient diligent Troubleshooting proficiency Encoding expert Digital content delivery system expert IPTV/OTT expert Broadcast Systems expert Storage systems expert Media Server expert DHCP/DNS Ethernet Firewall proficient Accomplished mobile devices 3 screen delivery expert Hardware Software systems content creation, contribution distribution expert content management system Core Accomplishments Designed deployed largest IPTV OTT systems worldwide personally designed deployed many major countrywide broadcast system internationally Considered one foremost experts video/digital media based delivery systems 7 Time Emmy Award winner 4 technological achievement Professional Experience Chief System Architect, SVP System Integration June 2009 Current Company Name － City State SVP System Integration, Chief System Architect,. Hardware systems digital media delivery. Responsibilities included building international integration, technical support organizations. I personally handled significant RFP responses major projects. Helped company transition box seller solution selling organization, adding full global system integration team. As Chief System Architect, I design IPTV, Cable, OTT, DVB-T/T2, DVB-S/S2/DTH, MPLS, Mobile TV, Cloud Video associated backup system global basis. My technical expertise creates environment confidence clients know I truly understand needs requirements. I oversee design, deployment, cut-over/handover systems clients worldwide. Many systems nationwide deployments. I opened 17 offices globally system integration support. Further responsibilities, milestones accomplishments upon request, I still employee Telairity. Chief System Architect, Digital Media Entertainment Group March 2009 June 2011 Company Name － City State Responsible chart course drive company's global DME (Digital Media Entertainment) practice enterprise clients (Fortune 100-500), CSP (Telcos), related vertical markets specific digital media strategies solutions. Responsible system designs, product designs, system architecture, ultimate deployment large scale IPTV/, OTT, related digital media based system clients Alcatel, Cisco, Scientific Atlanta, Yahoo, QUALCOMM, NTT many others. CTO January 2007 September 2009 Company Name － City State One original 4 founders started ZillionTV. As acting CTO, designed entire IPTV/VOD/MobileTV delivery architecture, interactivity, motion based UI, advertising system, plus innovative customer features getting paid watch TV, industry unique patented advertising program, system functionality services. Awarded 5 patents 7 pending technology. Executed global developer program, evangelization strategy mobile TV (IOS, Android, etc). Additionally, directly sales, strategic partnerships, business development, ad sales, Telco/CSP network operator contracting, content acquisition ingest. Company sold. EVP Operations, EVP/GM Engineering, Television Design Center. January 2004 January 2007 Company Name － City State EVP Operations, EVP/GM Engineering, Television Design Center. As EVP, Established China engineering, manufacturing, operations, world's largest TV design integration engineering center ShenZhen China. I established scratch entire operation China design, engineering manufacturing LCD Televisions related business consumer display playback devices. Additionally, I responsible manufacturing, project product management, design, design engineering, new technology development, operations, technical support integration/engineering technical services Japan Korea consumer electronics companies. Representing managing global CE brands design manufacturing sale LCD TVs, HDTVs, CE devices, various vertical multimedia markets. Managed global team 500 people including sales, engineers, project program managers, QA, manufacturing, manufacturing support, technical support services. CE brands/enterprise clients represented included: Samsung LG, Sony, Matsushita, Mitsubishi, Sharp, Sanyo, Panasonic, Posdata, Rifatron, Hitachi, Hyundai many others TV, Monitors, digital displays, IFE, Security, DVRs HD large format, LED display technology. Established built manufacturing management, engineering teams leading CE manufacturers, OEM manufacturers contract manufacturers China. Customers included TCL/TTE, Konka, HiSense, Jizhou, Skyworth, Lenovo, UT Starcom, Haier, Great Wall, Innolux, TPV, YDF, Xoceco, SVA, Founder, many Tier 1, 2 3 manufacturers. Won significant engineering contracts companies as: Thales In-Flight entertainment systems, Samsung, Celestica, Alphameric, Vestel, Beko, Grundig, Hyundai, Sony, Samsung, LG, Matsushita, Sharp, Sanyo, Hitachi TV, specialized monitor, many consumer industrial electronic products. EVP Worldwide System Integration Professional Services. January 2003 January 2004 Company Name － City State EVP Worldwide System Integration Professional Services. MPEG4-H.264 End-to-Platform. Created global integration, deployment field support operations large enterprise clients, CSPs, digital media companies, Chinese Government. Primary engineering efforts DG2L encoders, Set Top Boxes content creation tools solutions IPTV, education, healthcare online Digital Cinema. Responsible new revenue base $75M product managed services. Managed global team sales engineers, project managers. Established MPEG4 developer operations global staff evangelize MPEG across delivery methods (Cable, Terrestrial, Satelitte Mobile), technical support offices China, Japan India. Closed Largest IPTV contract China SARFT, China Telecom, China Netcom. VP Global Professional Services, Integration Technical Services January 2000 January 2003 Company Name － City State IVAST specializes end-to-end, interactive content delivery systems utilizing MPEG-4 H.264 solutions, content creation, delivery playback IP, QAM, DVB, Wireless, Mobile, Satellite multiple playback devices. Responsibility included product development, field engineering, system engineering, managed services. Managed global team sales engineers, program project managers, global developer network including worldwide evangalists developers. Built entire global extended sales support department including: field engineering operations, technical support, professional services engineering departments. Established system integration department large scale enterprise SIs EDS, IBM Global Accenture. Closed revenue generating professional services contracts strategic clients as: Philips, Sony, Samsung, Yahoo, Pioneer, Panasonic, Intel, NIST, Matsushita, Fuji/Xerox, Cisco, @Home Japan, NTT Comm., NTT East, China Telecom, China Unicom, NHK, Teleman, Daikin, Hunan Government, Charter Communications, Kao Cosmetics, Dai Nippon Printing (DNP), Dentsu International, Shobi University, B H, Dazzle, Broadfield, China Education TV, Sony, Beijing Dawning Computer, NASA, Belo, PAX, Turner Broadcasting, name few. Created technology integration teams responsible integration core IP technology, SDK's development platform Mobile Phones, Set Top Boxes, Content Creation Tools, Encoding devices. Clients include: Philips, Sharp, Toshiba, Sony, Daikin, Savaje, Nokia, CTC. Negotiated closed revenue generating integration contracts enabled DSP CE hardware manufacturer embed iVAST MPEG-4 technology devices/chipsets. Customers included: Texas Instruments, Philips, Tut Systems, I-Basic, Advanced Communications, Roxus Technology, DG2L, Samsung, Sony, Fuji/Xerox, VideoTele, Savaje Technology, Equator, LSI Logic, Sharp, Toshiba, SeaChange, Onewave. Responsible professional services integration clients Turner Broadcasting, Fox, MTV, Discovery Channel, Cox, Disney, HBO, Warner Brothers, Sony Entertainment. In 2 years, opened 4 offices China, 1 Japan. Built comprehensive System Integrator channel 36 top SI's, Asia Pacific, South America, India, Australia, Europe content creation, VOD, live broadcasting, IPTV, Cable, distance e-Learning, Core IP integration wireless delivery rich media content, resulting 60% iVAST revenue annually. Closed professional services integration contracts largest SI's Asia Pacific including: Itochu/CTC, Hwacom, ID technology, Comtech, Sobey, Dayang, Double Advanced, Bluewave, Daikin,ShenZhen Ricom, Lian Dian Digital, Truetech, MinYoung Media, Hunan Enjoy, Onewave Technology, Ouija Technology, Telelynx, Oriental Telemedia, Instec Cisco name few. Vice President System integration Professional Services January 1998 January 2000 Company Name － City State Hired establish Streaming21 world leader streaming media delivery systems. Specializing media delivery systems Live demand content using MPEG-1, 2. 4, H.264, MP3, WMT VCD, associated back storage systems. Chartered establishing growing solid professional services revenue foundation, strong strategic technology partners Streaming21's carrier class, streaming media architecture. Closed strategic partner contracts agreements following companies: Avid Technology, HP, Compaq, Dell, EDS, IBM Global, Ciprico, EMC, EDS, ADC, Kabira, Digital Fairway, Inktomi, Virage, Arista, Upperstream, Optibase, Viewcast, Futuretel, GDC, Todd VNM, ISTS, Accucom, Ariscom, Data Direct, Fantastic, Network Engines, Stellar One, Motorola, Proton, Philips, Sony, Neon Technology, Elastic Networks, ST3, Acer. Closed integration professional services agreement close friend James Cameron return Titanic project $18M. Established rapid response engineering team sales, addressing immediate client needs outside scope existing core technology. As direct result, able close additional 25% pipeline projects implementing features integration far shorter timeline. Formed managed Solutions Group. The sole responsibility solutions group interface directly strategic partners provide collaborative integration, design implementation complex, end-to-end, customer required solutions. This became sizable profit center within S21. Director Digital Media Technology January 1997 January 1999 Company Name － City State Hardware software storage solutions. Hired develop new vertical market storage solutions Hammer's technology, establish Hammer dominant, defacto force entertainment industry marketplace. Through use personal entertainment industry contacts associates, secured personally acquired maintained following new client base Hammer: Disney Television Animation Worldwide, Disney Feature Animation, Disney On-line, Walt Disney Imagineering, Disney Ideas, Lightpoint Entertainment, FullSail, Dreamquest Images, Lucas Film, Lucas Digital, Lucas Arts, Skywalker Sound, JAK Films, DreamWorks, Industrial Light Magic, Pixar, Digital Domain, CNN, PDI, Sony, HBO, Universal, Nickelodeon, MTV, Toon City, Metropolis Digital, Square USA, MCI, NBC, WB, Fox Animation Studios, Martha Stewart Living Studios, Buena Vista Home Entertainment, MCA Home Entertainment, Lockheed Martin, Manex Group, Associated Press, A.G. Edwards, NYU Tisch School Film Video, Bloomberg, USC, Lawrence Livermore Labs, Toyota, name few. Given screen film credit George Lucas Star Wars, Episode I. As net result professional services group obtained global Disney standardization deployment, making largest individual sales Hammer's history $45M. Started theFibre Channel SAN division became profitable highest revenue generating Division Hammer Storage Solutions. Instrumental acquisition Hammer Bell Micro. Director Technology, Creative Media Arts Division January 1996 January 1997 Company Name － City State Hired implement design new storage backup division Andataco targeted entertainment industry new vertical marketplace. Successfully designed established Andataco solid storage solution provider motion picture, video, animation, non-linear editing, graphics audio industries. Responsible designing training education program elite group sales people, order gain immediate market penetration high visibility Motion picture, Special effects, Animation, Post Production industries. Utilizing extensive experience knowledge Motion Picture, Post Production, Video industries, successfully trained maintained highly skilled engineering staff developed high speed, high availability RAID subsystems solutions entertainment vertical target market. Responsible re-design Andataco's ESP storage product ensure success within Motion picture/Entertainment Industry. Handled all) MRD's associated tasks necessary successful penetration within entertainment vertical marketplace. CEO Creative Director January 1994 January 1996 Company Name － City State Directed managed entire crew staff Post Production low-medium budget motion pictures, high end animated commercials music videos. As VP Post Production responsibilities included: Full creative responsibilities start finish client, ad agency motion picture related projects. Designed maintained state art, digital post production facility. Grew company $19 million annual revenue $98 million year revenue 2.5 years. Received 1 Emmy award 2 Clio awards documentary commercial spots. Vice President January 1991 January 1994 Company Name － City State Lambert specialized producing independent films, distributing niche market documentaries, hard find topic related short form Feature Films. We established worldwide distribution Lambert produced films major motion picture company libraries niche markets. Established, maintained managed business relationship Lambert Industries, Universal Studios, Warner Brothers, 20th Century Fox. As direct result efforts, Lambert Industries went $12.5 Million revenue per year $46 Million. Lambert's success ultimately resulted Lambert acquired substantial profit. Personally responsible project development, budgeting, contracts, domestic distribution, foreign distribution, broadcast rights sales, foreign distribution, cable rights sales. Ancillary rights contracts. Packaging new project development, script approval, agency contracting, completion bonds project funding. Designed, implemented, hired, equipped, maintained, broadcast edit facility. Built pure digital, multimedia pre-press in-house graphics department. Duties included creating 60 plus pages full color catalogs four times year. President/CEO January 1987 January 1991 Company Name － City State Created marketplace within travel industry producing national commercials, marketing tapes, finally end user videos tourist tour, cruise ships, exotic specialized vacations. The response explosive growth Travel Video Media led development worlds first digital post product facility 2rd largest post production facility worldwide. Additionally, TVM Creating 100,000 unique video productions per week, making largest content creation facility world. Took company start 3 people 250 employees $175M revenue per year 3 years. Responsible studio engineering architecture, design system integration including first Sony D-1 Digital technology along Abekas, Quantel, Ultimatte Technology. Created first digital post production environment ultimately resulted 3 Emmy Awards technological achievement. As direct result national exposure, procured maintained many high profile accounts post production including limited to: MTV, HBO, Disney, Universal, Paramount Twentieth Century Fox. Additionally Produced, provided contracted cable broadcast rights travel related programming. Negotiated sold company Disney Studios, Orlando Florida. I retired, I thought. Producer/Director January 1985 January 1987 Company Name － City State In house producer director regional, national, international broadcast ad campaigns. Produced directed 25 commercials two years winning 3 Clio awards national spots. Worked directly clients commercial production companies produce cohesive creative national broadcast ad campaigns. Executive Associate Producer Producer January 1982 January 1985 Company Name － City State Worked directly Bob Evans several major motion pictures business development capacity. Duties included:. Feature film packaging. Cast crew development. Negotiated major studio distribution agreements foreign domestic. Negotiated contracts ancillary rights, financing, budgeting, new project development, talent agency union negotiations. First AD, Director January 1980 January 1982 Company Name － City State Started first assistant director Greenbriar Productions non-union production arm N. Lee Lacy Associates commercial production company. At time N. Lee Lacy Associates largest commercial production world, offices globally. After 7 months acquired union status, within 14 months became staff director. Won Clio award United Airlines national spot directing N. Lee Lacy Associates. As director responsibilities included creative interaction clients, largest national ad agencies, cast, crews, post production facilities. Education BA Communication Boston University － City State Communication Skills advertising, animation, Arts, ad agency, audio, Avid, backup, broadcast, Broadcasting, broadcast systems, budgeting, business development, Cable TV, catalogs, China, Hardware, consumer electronics, content, Content Creation, content delivery, contracts, Clients, delivery, encoders, decoders, transmitters, Multiplexers, gateways, modulators, satellites, LCD TV, LED TV, OLED TV, system design, product development, DSP, directing, edit, editing, 3D animation, features, Film, feature films, graphics, Intel, IPTV, director, managing, marketing, MPEG2, MPEG4, MP3, H.264, HEVC, 2K, 4K, Monitors, Motorola, MP3, multimedia, negotiations, enterprise, Networks, non-linear editing, developer, Packaging, pre-press, Press, product management, project management, producing, producer, programming, project development, QA, RAID, RFP, sales support, technical support, system integration, SAN, script, Sound, strategy, strategic, streaming media, system architecture, System Architect, system engineering, system integration, Telecom, Phones, TV, Mobile, mobile TV, Television, 3 screen delivery, OTT, Video, Video systems, video system design, video system management, broadcast systems, broadcast system management, NMS, EMS, CSP Additional Information 7 Time Emmy Award winner, 7 Time Clio Award Winner Active Father 5 ...need I say more?",DIGITAL-MEDIA
"PERSONAL HEALTHCARE ASSISTANT Professional Summary Personal Nursing Assistant 4+ years work experience fast-paced environment handling confidential paperwork, administering medication providing quality, empathetic, patient-focused care, monitored vital signs, assisted feeding, bathing/grooming, positioning range motion exercises. Highly compassionate Looking long term care position. Licenses CPR Certification Adult First Aid Certification Child First Aid Certification Environmental Emergencies Certification Adult/Child CPR With Mask Certification Adult/Child AED Certification Infant CPR With Mask Certification Through American Heart Association. Skill Highlights Understands medical procedures Understands mobility assistance needs Charting expertise Able lift 50+ pounds Trained grooming bathing assistance Respiratory equipment training Documentation procedures expert Quick problem solver General housekeeping ability Medical terminology knowledge Valid MO driver's license Reliable transportation Calm level-headed duress Trained catheter change preparation Professional Experience 06/2013 12/2013 Personal Healthcare Assistant Company Name － City State Observed documented patient status reported patient complaints case manager. Completed submitted clinical documentation accordance agency guidelines. Assisted adequate nutrition fluid intake. Planned, prepared served meals snacks according prescribed diets. Provided companionship clients. Cleaned organized patients' living quarters. Performed household tasks laundry, dusting, washing dishes vacuuming. Provided patients families emotional support. Comforted patients provided reassurance encouragement. 01/2010 08/2012 Personal Home Health Care Assistant Company Name － City State Provided transportation, assistance companionship clients. Performed household tasks laundry, dusting, washing dishes vacuuming. Facilitated games activities engage clients. Maintained clean, orderly well-stocked environment. Participated maintenance safe conditions within home related areas. Comforted patients provided reassurance encouragement. Administered simple range motion exercises. Sensitive needs geriatric patients. Exhibited compassionate care communication regard issues death dying. Provided patients families emotional support. Assisted ADLs. Documented resident records daily flow sheets. Recognized reported abnormalities and/or changes patients' health status nursing staff. Tended patients chronic illnesses. Provided personal nursing care pre- post-operative situations. Assisted transferring patients wheelchairs adaptive equipment. Positioned patients comfort prevent skin pressure problems. Assisted adequate nutrition fluid intake. Planned, prepared served meals snacks according prescribed diets. Collected urine fecal samples. Read recorded temperature, pulse respiration BP. Completed submitted clinical documentation accordance agency guidelines. 04/2005 07/2007 Personal Healthcare Assistant Company Name － City State Read recorded temperature, pulse respiration.Observed documented patient status reported patient complaints case manager. Completed submitted clinical documentation accordance agency guidelines. Prepared patient rooms prior arrival. Collected urine fecal samples. Assisted adequate nutrition fluid intake. Planned, prepared served meals snacks according prescribed diets. Directed patients prescribed range motion exercises use braces artificial limbs. Provided assistance companionship clients. Cleaned organized patients' living quarters. Facilitated games activities engage clients. Positioned residents comfort prevent skin pressure problems. Assisted transferring residents wheelchairs adaptive equipment. Charted daily information residents mood changes, mobility activity, eating percentages, daily inputs outputs. Provided patients families emotional support. Education Training 2012 Professional HealthCare In-Service Adult Behavioral Diagnosed Mental Health Disorders Alzheimer's Association Missouri － City State Greene Courses Included Alzheimer's Demetia 2011 Professional HealthCare In-Service Early Childhood, Adolescent Adult Behavioral, Emotional Diagnosed Mental Health Disorders Burrell Behavioral Health － City State Greene Courses Included; Autism Depression Anxiety Bi-Polar ADHD Schizophrenia 2000 High School Diploma General Lebanon High School － City State Laclede Skills Patient-focused care, Excellent interpersonal skills, Compassionate trustworthy caregiver, Time management, Effectively interacts patients families, Preparation healthy meals snacks, Medical terminology, Hospice care provider, Wound care, Charting record keeping, Time management Interests My Interest include Running, Reading, Painting, Playing Piano,Yoga",HEALTHCARE
"PRACTICE MANAGER Education Training Certificate Completion: Health Information Technology Coding Certificate Program Rowan College Burlington County － City State MA Administrative Management/Public Administration Administrative Management/Public Administration BA Social Science/Political Science Bowie State University Clarion University Pennsylvania － City State Social Science/Political Science Skill Highlights Professional Summary Strategic healthcare professional 10 years Operations Leadership: Medical Practice Management, Hospital Administration, Behavioral Health, Medicare Services Core Qualifications Patient Centered Quality Home Population Health Management Medicare Medicaid Services Regulatory Compliance Performance Quality Improvement Electronic Health Records Reimbursement Methodologies ICD-10-CM, ICD-10-PCS, HCPCS (CPT-4) Medical Terminology Anatomy Physiology Accountable Care Organization Revenue Cycle Meaningful Use Health, Disability, Life Insurance Physician Quality Reporting System Microsoft Office Suite, Lawson, IDX, EPIC, NextGen, DocuTap, Virtual Physician Assistant (VPA), Business Objects, Navinet, Medview, SAM, STATT, Press Ganey, Hyperion, Infoview, Patient Safety Net, SharePoint. Professional Affiliations American Health Information Management Association (AHIMA), 2014-current American Society Quality (ASQ), 2013-current American College Health Care Executives (ACHE), 2006-current. 2 Amoge Omeronye Professional Experience Practice Manager January 2016 Current Company Name － City State Manage administrative operations ""patient centered medical home practice (PCMH) model quality safety, accessible services, coordinated, comprehensive care. Complete comply different payer quality reporting measures. Provide hands-on operational support employees optimal customer service. Revised, developed, restructured workflow continuous quality improvement desirable outcomes. Address patient complaints immediately service recovery. Investigate resolve charge discrepancies billing matters. Train, educate employees areas improvement, staff meetings, individual supervision, rounding. Employee professionalism engagement shown significant improvement. Ensure healthy safe environment care system facility maintenance. Educate employees organization's clinical policies procedures, healthcare regulations. Improved EHR documentation, including appropriate timely completion update care guidelines, patient communication, provider inbox provider approval queue (PAQ). Healthcare Operations Professional September 2012 January 2016 Company Name － City State Provide professional advice recommendations healthcare providers overcome challenging operational problems. Streamline complexities day-to-day operations drive short long-term financial growth. Assess workplace health, safety wellness processes employees work, physical factors support hinder productivity employee health. Initiate develop strategies agency-wide commitments, appropriate safety health training; development standardized policies procedures. Foster environment strong professional relationships thrive. Improve quality care continuous quality improvement activities. Train develop clinical staff, management, support staff current healthcare regulations requirements. Provide clients healthcare exchange-based products services. Educate enroll benefit recipients various Medicare Plans. Senior Practice Manager January 2008 July 2012 Company Name － State Managed day-to-day operations 3 practice locations gynecology, gynecologic surgery, obstetrics, maternal fetal medicine. Provided operational leadership 40 FTEs, including medical practitioners support staff. Successfully managed practice finances revenue cycle, including 50,000 annual RVUs $9M appropriate in-patient out-patient billing. Reduced billing errors 15%. Facilitated monthly financial meetings analyze detailed monthly financial reports. Provided root causes resolutions variances. Developed practice budgets, ended favorably 8.5% 3 consecutive years following inception position. Monitored maintained regulatory compliance requirements: staff onboarding, appointment credentialing, training, best practices, professional licenses certifications, continuous medical education (CME) credits, OSHA, HIPAA, PHI, CMS guidelines, labor laws, etc. Successfully led practice conversion IDX EPIC Ambulatory Practice Management (APM) Electronic Medical Records (EMR) systems. Developed implemented clinical improvement projects innovative programs; formed practice clinical effectiveness quality improvement (CEQI) team quality control improvement, risk management. Defined implemented innovative measurements performance standards improved practice efficiencies. Performed practice evaluations audits organizational regulatory compliance. Maintained patient customer focus, safe, friendly environment care. Partnered collaborated corporate clinical leadership, physicians mid-level practitioners. Increased staff motivation engagement individual staff supervision, on-site training, in-services, performance award system. Staff turnover all-time 2%, staff training educational compliance 97% -100%. Replaced costly temporary/agency hours, cost-effective skilled personnel. Monitored databases keep track practice inventory. Managed practice facilities, leases, vendor contracts. Program Administrator October 2005 July 2007 Company Name － State Provided operational leadership divisions Nephrology, Pulmonology, 6 satellite locations. Managed clinical team attending physicians, nurse practitioners, fellows, clinical administrative support staff. Maintained regulatory compliance, on-boarded new fellows, attending physicians, mid-level practitioners. Conducted operational audits, ensured readiness The Joint Commission reaccreditation, Department Health inspection. Provided on-site staff training development personnel. Mentored front-line leaders supervisors. Developed implemented new patient scheduling guidelines led improvements clinic flow, coordination care. This became standard Call Center, model managers. Developed department budgets, coordinated research grants. Implemented step-down inpatient program, freeing beds sick patients. Revised department policies procedures. Performed analysis address patient billing reconciliation, led improvement capturing resolving charge inefficiencies. Skills APM, administrative, administrative support, Streamline, Anatomy, agency, Behavioral Health, billing, budgets, Business Objects, Call Center, clinical leadership, CMS, contracts, conversion, CPT, clients, customer service, databases, Department Health, documentation, Electronic Health Records, Electronic Medical Records, staff training, facility maintenance, financial, financial reports, focus, grants, gynecology, Health Information Technology, Hyperion, ICD-10, inspection, Insurance, inventory, Lawson, Leadership, Regulatory Compliance, Medical Terminology, meetings, exchange, Microsoft Office Suite, 97, SharePoint, obstetrics, organizational, Patient Safety, personnel, Physiology, policies, Press, processes, Coding, Quality, Quality Improvement, quality control, reporting, research, risk management, safety, scheduling, staff supervision, Strategic, supervision, surgery, workflow",HEALTHCARE
"SUPERVISORY LOGISTICS MANAGEMENT SPECIALIST Summary A target focused, highly motivated competent Logistics Manager long track record utilizing people, personnel financial budgets obtain positive results. Comprehensive understanding logistics methodology, Aviation Maintenance Management, inventory control, well demonstrating high standards work practices safety conscious attitude. Highlights Data collection analysis Exceptional organizational skills Analytical thinker Creative problem solver Public speaking Inventory tracking Budget management Staffing recruiting professional Works well independently Decisive Results-oriented Strategic planner Works well independently Flexible Accomplishments Leadership Supervised 10 Marines 20 civilians issuing Department Defense NATO units 2,920 pieces Ground Support Equipment (GSE) Aviation Weapon Support Equipment AWSE). Research Conducted research led development contingency program tracking maintenance actions performed. People Management: Responsible training /recertification 21 personnel utilizing training budget $12,000.00 dollars. Financial Management: Directly responsible fiscal year budget 228,170.00 dollars Maintained 100% accountability large section equipment worth $16 million dollars Steered daily operations support 16 million equipment supplies deficiencies, losses damages. Competitive Analysis Performed maintenance analysis recommendations increase maintenance output production numbers decreasing costs. Experience October 2009 Current Company Name City State Supervisory Logistics Management Specialist Managing team 30 employees busy work environment. Establish implement departmental policies, goals, objectives, procedures. Creating, managing analyzing performance data information Ensuring appropriate documentation kept file available inspection times. Ability establish rapport people social backgrounds Ensuring compliance Environmental Health Safety goals objectives. Encouraging,identifying developing best practice strategy Ensuring stage distribution maintenance process time, budget right quality standards. August 2005 August 2008 Company Name City State Quality Assurance Chief Reviewed edited correspondence prior release submission signature. Performed variety assignments directed toward ensuring acceptability products, acceptable levels quality operations involved. Ensure compliance local, state, federal laws regarding ordering, use, disposal hazardous material. Ensure compliance COMNAVAIRFORINST 4790.2, local Maintenance Instruction Manuals, publications. Provide liaison QUlaity Assurance Department maintenance departments. Conduct audits identify trend analysis correction defects /deficiencies. November 2002 July 2005 Company Name City State Advanced Communication/ Navigation Supervisor Coordinated work schedules 14 electronics technicians creating balanced shifts work center better meeting needs customers. • Monitored equipment usage adjusted work priorities resulting flexible productive work center. • Calculated costs equipment repairs vice replacement costs reducing repair costs hours worked technicians. January 1997 July 2002 Company Name City State Aviation Maintenance Management Instructor Aviation Maintenance Administration Management Training Instructor -Course Coordinator NALCOMIS IMA Power Plants Documentation Procedures, NALCOMIS IMA Work Center Management Documentation Procedures, NALCOMIS IMA Production Successfully graduated 400 Department Navy students proper documentation aviation maintenance management accordance COMNAVINST 4790.2 Education 2013 University Phoenix MBA Business 3.72 GPA Member Delta Mu Delta International Honor Society Business Coursework Business Management Coursework Business, Management Communications Managerial Statistics Management Communication coursework Operations Quality Management coursework Advanced coursework Business Administration Public Policy Coursework Marketing Communications Coursework Law Political Science 2011 University Phoenix Bachelor Science Business 3.4 GPA Coursework Business, Management Communications Coursework Business Communications Management Information Systems Coursework Business Communications Management Information Systems Operations Quality Management coursework Managerial Statistics Management Communication coursework Skills Ability lead, motivate build successful teams. Understand legal, regulatory, information security compliance requirements. Proven influencer negotiator. Achieving targets dynamic complex business environment. Team leading people development skills. Able manage develop diverse group highly skilled people. A pragmatic approach getting required results. Ability manage operations within budgetary constraints.",AVIATION
"MANAGER Professional Summary Experienced manager excellent client project management skills. Action-oriented strong ability communicate effectively technology, executive, business audiences. Experience Company Name May 2013 Current Manager City State New member enrollment new member services Drive overall sales exceed gym goals Perform merchandising tasks, stocking, re-merchandising, displaying new merchandise. Coordinate overall supervision training retail staff ensure sales performance goals met. Hire, train develop club staff goals growth success positions, within company. Performed duties, ranging front desk babysitting class instruction whenever necessary. In charge digital media functions, Facebook, Instagram, Twitter. Company Name November 2012 May 2013 Manager City State Overseeing personal training department Selling conducting introductory certified personal training sessions Ensuring trainers/team members consistent punctuality, dress code compliance, customer service focus Responsible successful attainment company targets, including revenue client retention Company Name January 2012 November 2012 Personal Trainer City State Teaching clients proper exercise form using current techniques available Providing clients motivation needed stay focused feel great Creating programs designed ensure clients adhere fitness programs, attending gym regularly, maximizing total gym experience optimum results Company Name January 2011 January 2012 Personal Trainer/Small Group Instructor City State Delivering personal training sessions well teaching high quality group fitness classes driving personal training business growth Elevating member experience actively engaging members fitness floor enhance fitness journey Conducting fitness orientations drive personal training revenue Overall accountability ensuring fitness equipment maintained fitness floor meets exceeds operational excellence standards Company Name January 2009 January 2010 Quality Assurance Specialist City State Senior Quality Assurance Specialist Sterling InfoSystems, Inc. Supervised corrected orders entered Order Creation Specialists order maintain quality controls assist employee performance training Personally managed orders accounts high-profile clients Assure rigid requirements client needs company policies adhered Order Creation Specialists internal external office locations Company Name January 2008 January 2009 Verifications Specialist City State Determine appropriate documentation necessary variety background checks, including regulated various government agencies, confirm forwarded proper parties Assess orders sure related materials associated correct orders computerized file systems Provided additional support orders entering data received computer system, requesting additional information related parties correcting errors departmental reports Company Name January 2006 January 2007 Customer Service Associate City State Provided service patrons assisting shopping experience Handled variety different check-out transactions customers timely accurate manner Responded customer needs ensure situations promptly resolved Accountable cash register funds, including preparation deposits Assisted general store maintenance stock levels appropriate Education Hofstra 2012 Bachelor Arts Exercise Science City State USA Nassau Community College 2016 Psychology/Business City State USA Attending college fields psychology, business management order promote expertise aspects customer service management overall. Certifications American Heart Association CPR/AED Certified American Council Exercise Certified Personal Trainer American Council Exercise Certified Lifestyle Weight Management Coach American Council Exercise Certified Health Coach International Fitness Professionals Association Certified Tai Chi-Chi Kung Instructor Boxing Fitness Institute Certified Boxing Fitness Trainer Boxing Fitness Institute Certified Advanced Boxing Fitness Trainer Professional Affiliations Volunteer Class Instructor, Peninsula Counseling Center (2014 present) Volunteer Personal Trainer, Personal Training Institute (2011) Volunteer Server, New York Military Academy (2006) Volunteer Server, U.S. Military Academy/West Point (2006) Skills Excellent working knowledge computer hardware technology general. Proficiency Microsoft Windows Office applications.",FITNESS
"SALES MANAGER Summary Driven sales marketing professional strong track record planning, organizing, generating leads, building leading high performing teams 4+ years experience sales, business development project management trucking mining industry. Bilingual quick learner ability prioritize simultaneous projects, prospect clients perform well demanding environment. Strong communication, presentation, organizational problem-solving skills. Highlights Research Analysis Strategic Marketing Fluent Spanish Customer service Detailed Oriented Strategic Sales Leadership Business Development Key Account Management Market Planning Experience Company Name City Sales Manager 11/2014 01/2016 Extraction international commercialization bulk Asphaltite ­ Chile Office (USD3MM est. 2016). Led Santiago office sales inception USD3MM (est.2016) successfully identifying securing customers USA Latin America. Formulated detailed sales profitability forecast 5-yr expansion plan successfully achieving goals first 18 months. Improved customer service resulting 43% increase repeated sales. Company Name City State Project Manager 08/2012 09/2014 Customized truck body trailer builder mining, electricity distribution, agricultural, sanitation firefighting sectors integrating equipment National Crane, Altec, Heil, Mongoose Jetters others Mercedes Benz, VW, Freightliners International truck chassis (USD48MM Sales). Reorganized quality control developed new quality assurance resulting 75% reduction customer returns USD700K yearly savings. Successfully gathered translated pre-sales post-sales customer base various industries coherent product designs client resulting improved customer satisfaction. Effectively coordinated work 40 employees across 5 departments greatly improving internal communications. Managed projects stages resulting 35% reduction delivery time 15% business growth. Company Name City State Marketing Consultant 11/2011 07/2012 Law Finance private consulting office (USD5MM Annual Sales). Planed executed business plans companies consulting enter Chilean Market generating 5-year plan defining specific sales goals succeed country. Improved office customer acquisition 17% generating USD0.8M new annual revenue. Education Master Science International Marketing 2016 Hult International Business School City State United States America Generated one year business marketing plan Edmunds.com complete support company. Created one year business advertising plan NBC TV interacting company daily. Master Science Marketing 2012 IEDE Business School City State Chile Bachelor Science Business Management Administration 2011 Andres Bello National University City State Chile Languages Fluent English, Fluid Spanish, Basic German. Interests Hobbies: Musician 15 years, Basketball player. Technology Analysis Skills Office Suite, SQL, Google Products.",SALES
"INFORMATION TECHNOLOGY HELP DESK SPECIALIST Highlights Microsoft Windows Operating Systems 95, 98, 2000, ME, XP Windows 7 along expert knowledge several Applications Microsoft Active Directory, Microsoft Works, Microsoft Office, Microsoft Outlook, SAP, CRM, ERP, Oracle, JD Edwards, Remedy, Great Plains, PeopleSoft, SharePoint, Avaya, Blue Pumpkin, Verint, Novell, VDI Platforms Cognos. Business process improvement Cost-benefit analysis Forecasting planning Advanced Excel modeling Business systems analysis SAP Business requirements matrixes Project management Superb communication skills Advanced problem solving abilities Critical thinking Decisive Experience Information Technology Help Desk Specialist August 2014 Current Company Name － City State Diagnose resolve technical hardware software issues incoming phone calls emails ensuring detailed documentation activity communication customers regarding issue Display ability understand communicate complex technical information clearly concisely Demonstrate proficiency product knowledge call handling skills Maintain accurate customer records process changes Display ability work fast paced environment, providing efficient productivity simultaneously providing superior quality service Research questions using available information resources advise user appropriate action Log help desk interactions Identify escalate situations requiring urgent attention Track route problems requests document resolutions Maintain ticketing system route tickets appropriate parties. Quality Assurance IT Analyst September 2011 January 2014 Company Name － City State Display working ability organize follow complex detailed technical procedures Responsible establishing implementing quality assurance compliance processes IT organization defining, documenting, measuring, analyzing, improving processes Serve process owner document/record control, corrective/preventive action, internal auditing KPI tracking Display consistent project management team leadership skills Display advanced Microsoft Excel utilization skills create extensive graphs charts, pivot tables, v-look ups extensive complex formula familiarity Train mentor others use quality tools statistical methods problem solving decision making Extract raw data varied sources transform useful summary charts, graphs, reports use data identify trends improve performance produce weekly Power Point presentation upper management team reflecting group productivity daily, weekly, monthly quarterly breakdown Establishes metrics measure deployment new project process solutions Document measurement approaches key findings variability results Work production development teams implement new methodologies reporting solutions Consults Information Technology business leaders development implementation strategic business solutions research, audit, analysis data and/or business process Display ability successfully work interact levels management. Business Operations Analyst /Metrics Analyst /Department Administrative Support/ Supply Chain Assistant September 2008 January 2011 Company Name － City State Responsible providing accurate detailed reporting executive management daily monthly quarterly metrics reporting well requests team organizations. Importing exporting data SAP Sharepoint manipulating compiling data create weekly Power Point presentation executive management team. Measurements include shipments, order cycle time, aged orders, inventory, forecasting, etc. Display advanced Microsoft Excel utilization skills create extensive graphs charts, pivot tables, v-look ups extensive complex formula familiarity Implement changes create effective metric management tools maintain databases SAP Share Point provide training team utilization new tools Support department providing standard daily, monthly quarterly metrics reporting well requests team organizations. Work business organizations vendors resolve data system issues. Provide visibility department metrics maintaining current information HP's internal site. Produce weekly Power Point presentation upper management team reflecting group productivity daily, weekly, monthly quarterly breakdown Display ability understand communicate complex technical information clearly concisely Assist Buyers Procurement/Supply Chain duties Updating ensuring inventory accurately built, loaded, stock date database required forecasting projected orders Assist creating, confirming maintaining Purchase Orders Invoices Responsible assisting ensure daily inventory efforts met including adjustments, approvals, reservations, transportation distribution Monitor resolve shipping logistic issues transporting inventory Act administrative support department manager Effectively organize coordinate department meetings daily Maintain order department supplies Calendar maintenance department management Preparing/editing presentations management and/or compiling data reports Making travel arrangements needed management prospective clients/vendors. Customer Service Professional March 2007 August 2008 Company Name － City State Answers incoming customer telephone calls courteous professional manner. Responds investigates customer inquiries, concerns, orders issues received via phone, fax, email, Shell Source, EDI timely courteous manner. Responsible entering orders resolving customer issues many different products using SAP/CRM Remedy tool. Researches resolves customer complaints and/or ordering issues determines effective method distribution satisfy customer needs. Assign, escalate, notify appropriate agents/managers customer issues ensure fast effective support delivery resolutions using Remedy Maintain relationship sales team, customers manufacturing suppliers. Education BBA Business Administration 2015 Sam Houston State University － City State USA Skills Active Directory, administrative support, attention detail, auditing, Avaya, business process, business solutions, charts, Cognos, hardware, CRM, clients, customer service, databases, database, decision making, delivery, documentation, editing, EDI, email, ERP, executive management, fast, fax, forecasting, graphs, Great Plains, help desk, HP, Information Technology, inventory, JD Edwards, team leadership, meetings, mentor, Microsoft Excel, Microsoft Office, Microsoft Outlook, Power Point, Windows 7, Microsoft Windows, 2000, 98, Microsoft Works, Novell, Operating Systems, Oracle, PeopleSoft, presentations, problem solving, processes, Procurement, project management, quality, quality assurance, reporting, Research, sales, SAP, Shell, shipping, strategic, Supply Chain, tables, telephone, phone, transportation, travel arrangements",INFORMATION-TECHNOLOGY
"EXECUTIVE CHEF Executive Profile An executive chef offering outstanding presentation, communication cross-cultural team management skills. High-energy, results-oriented leader entrepreneurial attitude. Skill Highlights Brand Development Butchery Cost Control Farmer Relationships Mentor Development Culinary Talent Recipe Research Development Ingredient Procurement Core Accomplishments Launched Over 5 hotel/resort openings re-development concepts 2015 Food Network “Beat Bobby Flay” Winner 2013- Developed Hotels first Vegetable Urban Garden System 2013- Developed Hotels first Apiary honey bees 2013 Member Marriott Food Beverage Council, Southwest 2012 Leader Year, Renaissance Phoenix Downtown Hotel 2006 Winner Marriott International “Rising Star Chef” Award 2006 Winner Arizona “Young Chef de Rottisuer” competition 2006 2nd Place West Coast “Young Chef de Rottisuer” competition 2005, 2006 2010 Marriott Stock award “Special Achievement” 2005 Nominated “Rising Star Chef” Marriott International Guest Chef Of Holland America 2004-2015 Professional Experience Executive Chef Aug 2014 Apr 2015 Company Name City State Responsible new opening hotel, assisted development F&B concepts Boutique Hotel. Hire train culinary associates Create recipes plate costing. Build Culinary PR new property Operate PnL statements align projected budget Work hands culinary team training consistency food quality. Executive Chef Oct 2013 Aug 2014 Company Name City State Responsible new opening, development implementing F&B Concepts luxury Boutique Hotel Hottest Hotel open KC Hire train F&B associates Deliver World Class Luxury experience food beverage Build Culinary PR new property Modern Mediterranean Cuisine seasonal inspiration using Midwest artisan farmers High-end volume, banquet catering events forecasted 8 million F&B first year. Executive Chef Jan 2012 Oct 2013 Company Name City State (Marriott Intl.) Responsible opening, development implementing Brand initiatives full service 527 room hotel B&F Strategy, Breakfast Program, R Life Events Conversion Union hotel Renaissance Brand Green zone ES results Converted Property Current #1 Renaissance Brand Event Service Developed Opened Renaissance's premiere Elite Lounge #1 Brand Lounge Improved Food Cost 1 point Budget Member Southwest Food Beverage Council Americas. Executive Sous Chef Jan 2010 Jan 2012 Company Name City State AAA Five- Diamond Resort Responsible culinary outlets Resort include BLT Steak (Celebrity Chef Laurent Tourondel), Rita's Kitchen, Sprouts, Hoppin Jacks, R-Bar, Golf Grill Banquet Kitchen Combined F&B revenue $22 mill annual Manage total 9 Managers/Supervisors 100 associates Improved employee engagement score 61% 83% average green zone culinary Maintain Guest Satisfaction Score F&B areas number 1-2 Brand. Improved ESS score #1 Hotel Brand 2010 Assigned property Coach ""BLT"" Training roll out, Arizona market Responsible Quality Assurance Standards. Senior Sous Chef Nov 2002 Jan 2010 Company Name City State Responsible development implementation standard operating procedures food beverage, opening hotel Combined F&B revenue $58 million annual Responsible creating seasonal menus Developed Chef Garden procure organic seasonal fruits vegetables. Developed Chefs tasting table interactive cooking Demo wine room site visits, wine dinners specialty events. Created Executed Hands Cooking Class guest catering events. Sous Chef Mar 2002 Oct 2002 Company Name City State Hands training culinary team fine dining, Contemporary American Cuisine Responsible daily ordering local farmers purveyors Creating new menu ideas working Chef Tournat Work multiple outlets Executing brunch, prix fixe menus, wine dinner private parties 25-100 people. PM Sous Chef Mar 2001 Mar 2002 Company Name City State AAA Mobile, Five Diamond Resort Spa Terrace, Windows Green Mary Elaine's Responsible scheduling, creating daily features, new menu selections. Purchasing inventory wide variety beef, game, seafood. Working local purveyors farmers. Apprenticeship Nov 2000 Feb 2001 Company Name City State Four Star French restaurant celebrity Chef Daniel Boulud. Worked directly executive Chef Alex Lee. Executed daily specials sauces using freshest ingredients Nuevo French techniques. Worked stations needed, prep, cook, plate throughout dinner service. Lead Line Cook Feb 1998 Feb 1999 Company Name City State Work stations. sauté, fish grill stations throughout dinner service Responsible daily specials Menu costing Seasonal Changes. Butchery Ordering Education Associate Arts Culinary Arts Feb 2001 California Culinary Academy City State High School Diploma Culinary Arts Feb 1999 Metro Tech City State Maricopa Mentorship Tourism 1999 Phoenix Convention Visitors bureau City State maricopa one year mentorship tourism Skills Budgeting, Gastronomic Technique, Development Coaching, Costing, Inventory, Associate Engagement, Networking, Purchasing, Quality Assurance, Scheduling, Excel, Word, Adobe",CHEF
"BUSINESS DEVELOPMENT COORDINATOR Professional Summary Program Coordinator bringing extensive background Training Coordination, System Administration, Operations Organized, resourceful detail-oriented exceptional planning decision-making abilities. Core Qualifications Troubleshooting problem solving Exceptional telephone etiquette Professional demeanor Self-starter Time management ability Ability prioritize Deadline-oriented ​Employee training development Experience Business Development Coordinator May 2016 Current Company Name － City State Technology Coordinator October 2014 May 2016 Company Name － City State Supports Region Director Technology five System Engineers tracking forecasting opportunities start finish. Proposal creation paperless proposal system. Created contracts upon new amended technology sales. Manages aspects Learning Management System serves main point contact South Region consists 11 states Puerto Rico. Serves SSE/SOA Administrator south Region setting users, changes related splits/merges terminations, reporting. Works solutions team IT submitting appropriate documentation get credentials created Client portal. Creates WebEx conference meetings maintains weekly Region training schedule Operations, Sales, HR content. Region Coordinator February 2014 October 2014 Company Name － City State Carries diverse administrative duties implements organizational policies practices behalf directed Region President. Aids Region President coordinating office services, personnel, records control, conducting special management studies. Manages aspects Learning Management System serves main point contact South Region consists 11 states Puerto Rico. Liaison Region Office shared services functions proactively resolves day-to-day operational issues. Collects, organizes, compiles, analyzes presents information pertaining operations financial reports, budgets, customer service reports, company supervisor report requests; Compiles data arranges final preparation reports management decision-making. Plans schedules meetings events; maintains calendar appointments travel itineraries; Coordinates related arrangements. Executive Assistant April 2012 April 2013 Company Name － City State Supported Owners business start up. Coordinated conference calls, meetings, travel arrangements. Monitored replenished inventory office supplies maintained servicing equipment. Created spreadsheets word documents needed. Responsible budget vendor management. **This interim position process relocating Georgia. Technical Support Coordinator June 2011 March 2012 Company Name － City State First tier level diagnosis, resolution, contact various Canfield Imaging Systems hardware software platforms external customers medical field. Answers, evaluates, prioritizes incoming telephone, voicemail, email requests assistance end-users experiencing problems hardware, software, networking issues support Canfield hardware software. Create process Return Merchandise Authorizations equipment needs replaced repaired. Multitasking field responsibilities internal technical development. Wored project teams develop equipment instruction guides. Created return merchandise authorizations coordinated equipment use clinical trials. Processed, tracked expedited client orders overnight delivery. Eliminated paper orders RMA forms creating electronic versions reduced data entry time 50%. Clinical Administrator January 2011 April 2011 Company Name － City State Coordinated scheduling monthly staff meetings, participants various parts company using audio video arrangements. Supported nurses doctors practice. Coordinated work schedules nurses ensure proper coverage place. Attended clinical meetings, created agendas, kept meeting minutes. Tracked special projects timelines ensure compliance. Reviewed, updated, evaluated metrics RNs ensure engagement patient satisfaction met. Daily administration resource management system. Assisted special projects needed. Specialist, User Applications January 2007 May 2010 Company Name － City State Monitored daily administration Saba learning management system Pedagogue assessment system 6,000 internal field associates Diagnosed provided first level support transcript learning management system issues. Analyzed helpdesk call database identified trends actively resolve recurring system issues. Reduced response time client system issues 48 24 hours. Trained internal regional coordinators Saba learning management system. Established implemented standard operating procedures testing initiatives. Created, administered, proctored product testing field associates. Created refined communications, training manuals, FAQs. Training Coordinator October 2001 January 2007 Company Name － City State Managed department budget including estimates accruals within 2% target. Managed internal logistics associated training, training lists, invitations, attendance rosters, scheduling events, assigning pre-work. Consolidated electronic evaluations/data sales workshops, analyzed metrics, reported Senior Management monthly. Maintained senior managements calendars handled extensive international domestic travel arrangements. Prepared, submitted, tracked expense reports Concur system. Education Bachelor Science Business Administration 2006 Centenary College － City State Technical Expertise Sales Software: Salesforce.com, Paperless Proposals Learning Management: Saba LMS, Success Factors LMS, Webex, Pedague Testing System Administrative: Microsoft Office Suite, Concur Technical: Vantive, Clarify",BUSINESS-DEVELOPMENT
"I HEALTHCARE MARKETING SPECIALIST Professional Summary An innovative, customer-oriented Healthcare Administrator background primary care experience supporting team physicians busy medical office. Expertise includes verifying insurance coverage, records reviews, marketing schedule maintenance. Searching leadership role team oriented company. Education Healthcare Administration Pennsylvania College Health Sciences 2017 City State Coursework Epidemiology Coursework Statistics Coursework Health Care Policy Planning Coursework Ethical Issues Health Care High School Diploma Northeastern High School 2010 City State Recipient York Alumnae Chapter Delta Sigma Theta Academic Award Scholarship Assistant Editor Literary Art Magazine President Diversity Club Member Cure Finders Club Presidential Classroom Alumna Core Qualifications Superb communication skills Excellent interpersonal skills Conflict resolution skills Customer personal service Medical Terminology Event planning coordination Budgeting financial management Microsoft Office Suite Multitasking Problem-solving Self-starter Accomplished leader Knowledgeof Medicare, Medicaid, EEOC, HIPPA, FMLA ADA Management Marketing experience Efficient pressure Cultural awareness sensitivity Strong work ethic Team player positive attitude Writing grammar knowledge Detailed Oriented Strong analytic skills Deadline-driven Professional Experience Healthcare Marketing Specialist City State Company Name Aug 2017 Current Analyzed performance marketing program identify best opportunities optimization. Established production schedules communicated project stakeholders. Increased patient traffic 5% Managed social media forums, including company website, social networking applications message boards. Healthcare Admin Intern City State Company Name Mar 2017 Jul 2017 Scheduled appointments registered patients. Recorded filed patient data medical records. Demonstrated analytical problem-solving ability addressing barriers. Directed patient flow practice hours, minimizing patient wait time. Oversaw implementation effective budgeting accounting system improved efficiency reduced costs. Developed system staff communication ensured proper implementation treatment plans comprehensive patient care. Developed design execution program contributed 5% growth organization. Customer Service Representative City State Company Name Jul 2016 Sep 2016 Demonstrated mastery customer service call script within specified time frames. Maintained up-to-date records times. Provided cross training 4 staff members. Facilitated information flow customer service, account management operations, quality assurance, training payroll departments guarantee call center objectives met. Sales Associate City State Company Name Jul 2015 Oct 2015 Demonstrated mastery customer service call script within specified time frames. Maintained up-to-date records times. Built customer loyalty placing follow-up calls customers reported product issues. Formulated enforced Service Center policies, procedures quality assurance measures. Sales Associate City State Company Name Jul 2014 Feb 2016 Establish identify prices goods, services admission, tabulate bills using calculators, cash registers, Recommend, select, help locate obtain merchandise based customer needs and/or desires. Optical price scanners. Bag package purchases wrap gifts. Exchange merchandise customers accept returns. Clean shelves, counters, tables. Front Desk Assistant City State Company Name Oct 2013 Jun 2015 Handled incoming outgoing correspondence, including mail, email faxes. Answer queries regarding computers. Drafted typed grammatically correct office memos. Managing test reminder calls, photocopied correspondence, documents printed materials. Retail Customer Service Associate City State Company Name Jun 2011 Sep 2011 Greet customers entering establishments. Assist customers providing information resolving complaints. Receive payment cash, check, credit cards, vouchers, automatic debits. Open close cash registers. Performing tasks counting money, separating charge slips, coupons vouchers. Place special orders call stores find desired items. Completed floor replenishment guarantee size availability promote customer satisfaction. Kept current market product trends effectively answer customer questions. Technical Skills Electronic Medical Database Microsoft PowerPoint Microsoft Excel Microsoft Word Microsoft Publisher Adobe Dream Weaver Adobe Photoshop Microsoft Outlook Windows Adobe Premiere Adobe Acrobat GIMP Adobe Reader Community Service Food Drive, Mount Salvation Church, 2012 Volunteer, ECO City Farms, 2014 Socktober Drive, Mount Salvation Church, 2015 Dining Room Volunteer, So Others Can Eat (SOME), 2016 Volunteer, White Rose Senior Center, 2016 2017",HEALTHCARE
"DIGITAL PRODUCTION MANAGER Professional Summary Creative professional extensive project experience concept development. Experienced manager strong leadership relationship-building skills. Over 20 years managerial experience. Looking join company creatively challenge provide growth opportunities. Core Qualifications Strong verbal communication Computer proficient Conflict resolution Quick learner Proficiency Adobe Creative Suite, Microsoft Extremely organized Office products Excel employee development Team Leadership Process implementation Skilled Operator, iGen4, Various Digital Printing Solutions Equipment Proficiency Various forms Bindery Experience Digital Production Manager 10/2012 Current Company Name City State Responsible aspects Digital Production Premium printing/ graphic design company Delivering highest quality production meeting client directed deadlines Provided onsite training. Successfully led key projects resulted increase productivity reduction labor expenditures. Worked directly client sales, art bindery departments meet client deadlines. Monitored multiple databases keep track Equipment House Stock inventory levels. Director Production 05/2005 06/2012 Company Name City State Supervision: Supervised team ten Document Specialists Project Development: Collaborated team Document Specialists completion various printing, copy, design projects. Documentation: Wrote edited documents keep staff informed policies procedures. Creative Problem Solving: Resolved production issues quality control team member development. Process Improvement: Created new departmental procedures. Assessed organizational training needs. Protective Services: Applied safety procedures policies outlined Department Safety Manual. Reporting: Documented resolved production issues quality control. Computer Proficiency: Used Microsoft Excel develop inventory tracking spreadsheets. Responsible aspects Production Premium business business printing/ graphic design company. Delivering highest quality production meeting client directed deadlines. Provided onsite training. Developed new process employee evaluation resulted marked performance improvements. Initiated procedures maintained quality standards resulted 14% revenue growth. Successfully led key projects resulted increase productivity reduction labor expenditures. Worked directly client sales service departments meet client deadlines. Supported Vice President Production daily operational functions Buffalo location. Monitored multiple databases keep track location inventory. Assistant Store Manager 01/2001 01/2004 Company Name City State Responsible aspects managing retail pharmacy including inventory management, financial management, goal setting, employee development Successful completion ""Phase One"" management training course. Business Sales Specialist 01/2000 01/2001 Company Name City State Responsible negotiating sale transactions perspective small business customers relation telecommunication needs including local long distance, toll free, multiple line location networking, data referrals web hosting. Familiar various ordering billing systems BAC, DBMP, WATS OP, ON, OON others. Meeting monthly sales quotas Finished highest score 99.5% training classes. Merchandise Manager 01/1999 01/2000 Company Name City State Responsible aspects managing retail clothing store Successful completion moduled management training program. Store Manager, District Trainer 01/1996 01/2000 Company Name City State Responsible aspects managing retail sporting goods store Winner three consecutive sales performance contests resulting 10% annual growth. Education Bachelor Science Communications Video Production 1997 State University New York City State Communications Video Production Associate Arts Sciences 1994 Onondaga Community College City State Regents Diploma 1992 Thomas J. Corcoran High School City State Skills billing systems, Creative Problem Solving, client, databases, Documentation, financial management, goal setting, graphic design, inventory management, inventory, managing, management training, Microsoft Excel, negotiating, networking, organizational, policies, Process Improvement, Project Development, quality, quality control, Reporting, retail, Safety, sales, spreadsheets, Supervision, telecom, employee development, web hosting",DIGITAL-MEDIA
"BILINGUAL CLIENT ADVOCATE Professional Summary Organized, hardworking, reliable social worker dedicated providing effective empathetic help. Adept documenting case files assessing clients. Talented setting clients ease handling stressful demands working cases victims abuse. Accustomed working fast-paced environments. Proficient communicating clients professionals including attorneys, Judges, police officers, others. Skilled finding implementing best possible solution. Qualifications Ability work effectively initiative well within team Respectable verbal writing skills report assessment writing Experienced using Microsoft Office, Word, Excel, Outlook. Proficient managing complex case loads More five years providing exceptional customer service Ability comply company policies procedures Skilled individualizing case plans empathize clients Cultural competent professional Experience 02/2016 04/2016 Bilingual Client Advocate Company Name － City State Answer Crisis Hotline, assess caller's needs, determine eligibility shelter admission, makes appropriate referral. Provide arrange emergency transportation incoming clients. Complete intake procedures client, arrange immediate needs family. Manage shelter operations include: enforcing shelter rules, policies procedures, ensuring calm, supportive atmosphere, maintaining security shelter, distributing incoming client mail, supporting client participation group meetings. Conduct daily House Meeting/Chore Assignment, “Orientation” groups new residents, educational/support occur shift. Documents appropriate information client files communication log timely manner. Completes appropriate forms maintained resident files. 05/2014 10/2015 Conservatorship (CVS) Specialist Company Name － City State Responsibilities: Determining child's needs arranging additional testing, evaluations, records, assessments need. Assess families create individualize service plans. Participating court hearings. This includes preparing family hearings, preparing court reports, testifying court child's needs, family's progress, department's efforts achieve permanency child. Documenting casework activity. Monitoring parents, children, important individuals involved case. Follow professionals monitor families progress. Referred parents services random drug testing anger management, counseling, others. Maintaining good working relationships Child Protective Services staff law enforcement officials, judicial officials, legal resources, medical professionals, community resources. Visiting children parents least monthly one hour see needs met. Schedule weekly visits parents children provide transportation. Complete numerous different types forms. Investigate case. Attend actively participate unit meetings, trainings, Family Group Conferences, staff meetings, Permanency conferences, emergency meetings. Request law enforcement, medical, educational reports, run criminal CPS history, report abuse. Utilize State equipment assign laptop, printers, fax machines, more. Conduct home studies Accomplishments: Basic Skills Development CPS Conservatorship certificate Best Title IV-E intern 2014 Successfully, managed approximately 40 cases child abuse Impressed direct supervisor, program director, co-workers, professionals work ethic. Complemented multiple times investigation, empathy, ability form sustain positive relationships challenging clients. Trusted important projects transporting teenagers toddlers states solve issues required tenured worker. 01/2013 12/2013 Sales Assosiate Company Name － City State Salesperson Customer Service Manage fitting rooms Work departmentWork team member Train guide new workers requested manager. Fast paced environment Cashier Leadership opportunities 12/2009 08/2012 Company Name － City State Salesperson Customer service Clean organize store Manager assistant Open close store Cash register responsible cash Train guide new workers Make orders answer telephone Education 2014 Bachelor Social Work Texas Woman's University － City State United States President Child Abuse Prevention Society (2013-2014) Member Phi Alpha, national social work honorary society Selected honorable Dean Chancellors' List Graduated Honors (Magna Cum Laude 3.700 -3.899) Received paid internship Child Protective Services (2014) Languages Bilingual Spanish/English",ADVOCATE
"IT MANAGER Summary IT Product Manager bringing 13 years IT project management. Skilled installation, configuration, migration implementation server platforms. Highlights Enterprise platforms Consumer software specialist Project tracking Hardware software upgrade planning Product requirements documentation Certified Information Security Manager Self-directed Budgeting resource management End-to-end product lifecycles Collaborative Accomplishments Reduced incidence IT issues 95% globally leading testing initiative improvement program. Experience 10/2003 Current IT Manager Company Name － City State Systems Administrator 40 Hrs/Week Administer Windows 2003 Server, Windows 2003 Exchange server, R6000 IBM UNIX Server. Administered Nortel Meridian PBX Phone System add/removing accounts. Provided hardware software support internal remote users. Configured monitor network security (watch guard firewall) Troubleshooting network printer connectivity issues, install network cabling, phone jacks. Purchase company equipment (computers, printer, telephones). Design training manuals new user orientation. 04/2000 07/2002 System Support Technician Company Name － City State Troubleshoot connectivity circuit errors AT&T Frame Relay ATM network. Processed customer services order, interacting field technician, managing corporate accounts. Build private network connections AT&T domestic office remote locations internationally. Providing product support training remote field technicians. Test configured bilateral switches routers ATM/Frame Relay Platforms. 04/2000 02/2002 Network Support Specialist Company Name － City State Open track problem tickets resolution Provided Second level propriety application/system support internal external customers. Monitor server performance network connectivity. Install configure software upgrades, PC, Laptop support. Maintain, monitor, complete service documentation account performance. Participate management defining, developing, executing plans accomplish support objectives. 06/1999 10/1999 Network Support Technician Company Name － City State Provided system support Windows NT workstation included system upgrades, configuration changes, remote desktop support. Provided user training software applications Microsoft Office suites 95-2000, Lotus Suites97. Managed tested Ghost images used standard loads newly deployed platforms. 05/1999 06/1999 System Support Technician Company Name － City State 40 Hrs/Week Install, configure, support Win 95/98 clients Novell 5.0 NT 2000 platforms using ghost software perform system rebuild systems throughout network Upgraded installed desktop, laptops, server ram, hard drives, network interface cards, video cards CD ROMs Configure remote access company LAN external users, required installation configuration modems, remote access software, client Intranet service Novell GroupWise. Provide analysis network structure offer suggestion increase system performance maximum network efficiency. 08/1996 04/1999 System Administrator Consultant Company Name － City State Provide training support various software applications increase user productivity network efficiency. Administer domain accounts resolved network security issues. Upgraded installed desktop, laptops, server ram, hard drives, network interface cards, video cards CD ROMs Upgraded workstation servers Windows NT workstation/ server, configured printer servers Configured troubleshot LAN Ethernet10baseT token ring environment Provided tier 3 helpdesk support 120 users via email phone support Microsoft products office suites, MS Exchange services Performed troubleshooting network printer connectivity issues Provide analysis network structure offer suggestion increase system performance maximum network efficiency. Supported six network servers 120 clients. Education February 2002 Bachelors Science Devry University － City State GPA: GPA: 3.2 4.0 GPA: 3.2 4.0 Skills 10baseT, ATM, ATM network, CD ROMs, hardware, client, clients, customer services, documentation, email, Ethernet, network cabling, firewall, Frame Relay, Ghost, Novell GroupWise, hard drives, phone support, IBM, LAN, laptops, Lotus Suites, managing, Meridian, Microsoft products, access, Exchange server, MS Exchange, office, Microsoft Office suites, 97, Windows, 2000, Win 95, 98, Windows NT workstation, NT, modems, network interface cards, network security, network servers, network, Nortel, Novell 5.0, office suites, PBX, Phone System, printer, ram, routers, servers, switches, software support, desktop support, user training, technician, telephones, phone, token ring, training manuals, Troubleshoot, Troubleshooting, UNIX, upgrades, video cards",AUTOMOBILE
"HR SHARED SERVICES ANALYST Summary Versatile HR professional strong benefits administration background, progressive cross-functional experience broad range HR functions including; HRIS, state federal reporting, project management, client vendor relation management, HR regulations, employee relations, HR policies procedures, training, candidate screening interviewing, employee oversight Highlights Applaud, Colleague, SAP, ADP, PeopleSoft, Microsoft Office, Aon/Hewitt HRIS Systems Experience HR Shared Services Analyst September 2015 Current Company Name － City State Provide customer support HRIS questions issues researching resolving simple complex policy transactional questions related use PeopleSoft HRIS HR administrative policies practices. Assist addressing resolving inquiries employees, managers and/or internal HRBPs Provide tier 1 2 support employees, managers HRBPs Receive, audit, complete requests Mass Changes/ Reorganizations PeopleSoft Perform periodic audits data entered HR systems Establish guideline setting standard reports Complete HR transactional, payroll administrative activities needed Suggest methods update, simplify, enhance processes, procedures technologies based upon customer feedback Receive, audit, complete requests data corrections using Correction Mode PeopleSoft Support execute user acceptance testing system updates enhancements PeopleSoft Conduct data audits ensure data integrity Fulfill general reporting requests Maintain consistent service levels defined Meet deadlines handle varying workloads high degree accuracy. Human Resources Representative January 2014 February 2015 Company Name － City State Daily support administration University benefits programs, including communications vendors third party administrators. Maintenance Staff Compensation System market based job evaluation Providing daily administration counseling HR staff University employees benefits compensation systems. Performing day day administration variety human resource function including unemployment, forms review completion, exit interviews file review. Interpreting University personnel policies procedures ensure equitable application. Providing training engaging outreach activities. Providing support WMU retirees related retiree benefits programs. Providing technical support HR Representatives (generalist) benefits/compensation subject areas. Providing support backup role Director Human Resources Benefits Compensation. Make policy procedure recommendations based best practices. Benefits Manager/HRIS Specialist June 2012 January 2014 Company Name － City State Management College's employee benefits programs Human Resources Information System (HRIS). Documentation HR processes procedures HRIS management. Provided excellent service faculty, staff retirees ensuring compliance state federal employment benefits law. Oversee employee benefit enrollment process, serve primary contact faculty, staff retirees benefit related questions concerns work directly vendors resolve issues. HR Specialist December 2007 July 2011 Company Name － City State Managed annual open enrollment payroll-related functions include frozen salary, imputed income, rates information, EOI, direct bill retirees LOA Supervised process worksheet confirmation statement fulfillment direct contact vendors annual ongoing enrollment Created test plans conduct testing HR portal annual enrollment Successfully maintained client research mailbox, researched resolved complex client issues resolution Maintained update process documentation client processes procedures Updated maintained carrier files, imports, exports. Specialist November 2006 December 2007 Company Name － City State Processed short term disability payments. Administered leave absences, including FMLA, client organizations. Responsible reporting metrics. Education B.S Business Western Michigan University － City State Business Skills administrative, ADP, backup, Benefits, counseling, client, customer support, Documentation, forms, HRIS, human resource, Human Resources, HR, law, Director, market, Microsoft Office, payroll, PeopleSoft, personnel, policies, processes, reporting, researching, research, SAP, technical support",HR
"PROJECT MANAGER AND TECHNICAL IMPLEMENTATION Career Overview Contribute knowledge institution, willing learn new skills take new challenges it. Ensuring commitment, efficiency quality roles assigned contribute achievement strategic objectives outlined institution. Systems architect expertise requirement gathering analysis, architectural, component interface design development AS/400 applications multiples domains. Qualifications AS/400 Administrator Excellent problem Solving abilities Project Manager Web Application Security AS/400 Setting goals objectives QA Tools Enterprise Technologies System Upgrade/Migration/Back Management Teamwork Data Backup retrieval AS/400 Prioritization Tasks Clear Quest SharePoint Product Template RPGLE/ILE Technical Specifications Creations COBOL/400 Strong knowledge ITIL. CL/400 Integration across IPC (Incident, Problem, Change Management) Utility: Query SQL ALDOM/ACCES Adaptation Model Ethical Management Analyst Programmer Well Tracking Management Development departmental budgets Coaching effective delegation tasks. Excellent Communication Skills Decision-Making conflict. Manage multiple tasks simultaneous Ability perform hands work team. Management meeting time production. Technical Skills Skills Experience Total Years Last Used IT Project Manager Analyst AS/400 Administrator 13 2016 Accomplishments -Implementation Core banking (AS/400) Company: FISERV -Upgrade Core banking Work Experience Project Manager Technical Implementation Apr 2003 Mar 2015 Company Name － City Project Manager AS/400 CORE BANKING (AS/400) Established compatibility third party software products developing program modification integration. Developed implemented complex Internet Intranet applications multiple platforms. Coordinated systems partners finalize designs confirm requirements. Provided continued maintenance development bug fixes patch sets existing web applications. Diagnose troubles hooted UNIX Windows processing problems applied solutions increase company efficiency. Provided documentation start-up, shut first level troubleshooting processes help desk staff. Implemented company polices technical procedure standards preserving integrity security data, report access. Designed strategic plan component development practices support future projects. Organized created shooting schedules graphic design team, supervising progress projects production post production. Developed work-flow charts diagrams ensure production team compliance client deadlines. Supervised provided direction six technical direct reports regarding network activities. Recommended network security standards management. Provided methodologies object-oriented software development integration solutions. Recommended architectural improvements, designs solutions integration solutions. Developed data architecture design enable analysts perform targeted customer analysis. Weekly monitoring project. Technical Project Manager Jun 2015 Feb 2016 Company Name － City Banco del Reserva Dominican Republic DR Ensured network, system development bug fixes patch sets existing Web applications. Established compatibility third party software products developing program modification integration. Coordinated systems partners finalize designs confirm requirements. Provided continued maintenance development bug fixes patch sets existing web applications. Provided documentation start-up, shut first level troubleshooting processes help desk staff. Implemented company polices technical procedure standards preserving integrity security data, report access. Built application platform foundation support migration client-server product line enterprise architectures services. Designed strategic plan component development practices support future projects. Organized created shooting schedules graphic design team, supervising progress projects production post production. Designed SharePoint master page page layout, serving company's main SharePoint support technical complications. Consistently met deadlines requirements production work orders. Supervised provided direction six technical direct reports regarding network activities. Advocated end-users perform testing problem analysis server, desktop IT infrastructure work. Provided methodologies object-oriented software development integration solutions. Recommended architectural improvements, designs solutions integration solutions. Weekly monitoring project. Proposed technical feasibility solutions new functional designs suggested options performance improvement technical object. RESPONSIBILITIES BASIC Project Manager Company Name Define scope project collaboration senior management. Create detailed work plan identifies sequences activities needed successfully complete project. Determine resources required complete project. Execute schedule project completion effectively allocates resources activities. Follow objectives measures upon project evaluated completion. Execute project according project plan. Monitor progress project make adjustments necessary ensure successful completion project. Execute communication schedule update stakeholders including appropriate staff organization progress project identified lead PMs. Review quality work completed project team regular basis ensure meets project standards. Ensure project deliverables time, within budget required level quality. Evaluate outcomes project established planning phase. Provide guidance direction program teams involved. Support issues resolution delivery across department teams. Create present executive level documentation use program status communications. Support program project management routines. Education Training High School Diploma 2003 Juan Pablo Duarte － City Skills -AS/400 Administrator -Project Manager -Web Application -Security AS/400 -Setting goals objectives -QA Tools -Enterprise Technologies -System Upgrade/Migration/Back -Management Teamwork -Data Backup retrieval AS/400 -Prioritization Tasks -Clear Quest SharePoint -Product Template -RPGLE/ILE -Technical Specifications Creations -COBOL/400 -Strong knowledge ITIL -CL/400 -Integration across IPC (Incident, Problem, -Utility: Query SQL Change Management) -ALDOM/ACCES -Adaptation Model Ethical Management -Analyst Programmer -Well Tracking -Management. -Development departmental budgets -Coaching effective delegation tasks -Excellent Communication Skills Decision -Making conflict -Manage multiple tasks simultaneous -Ability perform hands work team -Management meeting time prod.",BANKING
"ENGINEERING TECHNICIAN Summary An experienced CAD GIS Technician able produce detailed drawings maps clear accurate. I able analyze databases generate custom maps reports different tools trade. I always curious learn new skills technologies enhance productivity complex organization. Adaptable work long periods stressed situations without losing focus patience. Highlights Operating Systems: Windows XP/ Vista/7 ArcGIS 9.3.1, 10.0 C# (Basic) Telvent ArcFM 9.3.1/10.0.3 Java (Basic) ArcGIS extensions AutoCAD (2008 2013) Arc Toolbox AutoCAD Map 3D 2008 Enghouse NetWORKS 4.7.1 3D Studio Max 2009 ERDAS Imagine 9.3 Revit 2009 Microsoft Office (Up 2010) GeoExplorer 6000 Series GeoXH GPS Pathfinder Office Software Magellan Mobile Mapper 6 Basic Surveying Principles MS Project Remote Sensing Garmin Oregon 550 Adobe CS4 (Photoshop, InDesign, Illustrator) Google Earth Google SketchUp (Up ver. 7) Clinometer MicroStation (Basic) Able lift, push, pull carry 40 pounds Languages: Armenian Experience Company Name Engineering Technician 07/2014 Current Updating map book settings publish water tiles atlas map Generating system valve hydrant data per tile using Crystal Reports Creating Tree GIS database subtypes, domains, required fields data types, geo-coding 38,000 tree addresses Analyzing DB generating reports per engineer requests Digitizing Fiber Optics tube allocation using Telvent fiber manager Creating custom maps research studies Updating GIS, CAD, records based asbuilts received Cover front counter answering phone calls customer walk-ins (when necessary) AutoCAD drafting (street lighting, substations, electrical substructure wiring, customer primary services) Perform various queries street lighting, electrical engineering, water engineering departments Updated GWP Electric Water 5 Year CIP Plan Cross training Electrical Planners New updated meter spots Created address geocode updated xml set default Review, reconcile, post GIS edits parent version supervisor vacation Linked transformers customer meter data transformer load study. Company Name Assistant Engineering Technician 11/2013 07/2014 Maintained ArcFM stored display Electric viewers editors Edit electrical features versioned enterprise database Error check tracing Phase Feeder connectivity Consolidated five street light databases one (GPS, Versioned GIS, AutoCAD/MS Access, Disconnected, Duplicated) Created custom street light maps Street light HPS Conversion Master Plan Updated Customer Service, Substructure, Substation, Street Lighting Wiring drawings Conversion paper scanned images AutoCAD format Researched new City Fiber routes using GIS Reviewed fixed errors cartographic representation Worked team two phase Service Point ID mapping electrical services customer side Helped Engineering staff GIS related issues Checked permits new constructions Updated wall maps Utility Operation Center Howard Substation Updated plotted 4kV/12kV feeder conversion map next three years Worked ISD-IT publish web maps. Company Name Hourly City Worker 12/2007 09/2012 Approved Electrical Fiber Optic edits parent version Updates GIS manual work procedures Trained co-workers use GIS ArcFM Created data dictionary GPS collection project Street Lights Prepared maps reports extension Fiber Optics Reviewed Plan Checks GWP Fiber Optics Plotted sectional primary maps CAD GIS Installation ArcGIS ArcFM Created maintained personal geodatabases Assisted creation mapping standards procedures Updated 5 Year CIP Plan Mapped/Updated electrical assets within GIS CADD: Electric Vehicle (EV), Service Drops, Tropos, Ice Bears, Underground/Overhead Distribution lines, Vaults, Pull Boxes, Basemap, Poles, Pedestals Assisted obtaining bearing distances electrical easement deed Digitized electrical water easements Updated Glendale's Municipal Code Book. Education Bachelor Science Geography Social Sciences June, 2012 California Polytechnic State University Pomona GIS GPA: Pi Gamma Mu Geography Pi Gamma Mu Social Sciences Associates Degree Architecture June, 2009 Glendale Community College Architecture Civil Design Technology December, 2012 Rio Hondo Community College Civil Design Technology GCC Certificate, Architectural CAD GCC Certificate, Architectural Drafting GPA: President Vice President American Society Engineers Architects Club (ASEA) Dean's list President Vice President American Society Engineers Architects Club (ASEA) Dean's list Work History Company Name Professional Affiliations ESRI User Conference, Attended Seminars/Workshops (San Diego, CA) Basic Data Collection using TerraSync v4.0x Field Software GPS Data Collection GIS Best Practice ESRI Certificate, Cartographic Design Using ArcGIS 9 Additional Information 2 Page Skills 3D, 3D Studio Max, Adobe, Photoshop, Architectural Drafting, AutoCAD, Basic, book, CAD, Conversion, Crystal Reports, Customer Service, data dictionary, databases, database, drafting, Edit, electrical engineering, engineer, xml, features, Fiber Optics, GIS, GPS, HPS, Illustrator, InDesign, Java, Lighting, Mapper 6, MS Access, C#, Microsoft Office, Office, MS Project, 3.1, Windows XP, MicroStation, enterprise, NetWORKS 4.7.1, next, Operating Systems, DB, coding, research, Revit, supervisor, phone, transformers, transformer, Vista, Wiring",ENGINEERING
"RESEARCH SCIENTIST Summary Highly motivated Research Scientist possessing proficiency numerous disciplines biotechnology in-vitro diagnostic IVD industry. Self starter •knowledgeable •analytical •decision maker •effective natural leader Adaptable, Analytical, Dedicated, Driven, Effective, Focused, Hardworking, Highly motivated, Innovative Meticulous, Multi-task-oriented, Organized, Outstanding, Performance driven, Personable, Pragmatic, Proactive, Productive, Proficient, Skilled, Versatile Highlights EndNote, Softmax Pro, MS-Office Suite Excel, PowerPoint Word ), C/C++, Windows Mac OS. Accomplishments To Discover Characterize Epigenetic Modifications Chromatin That Can Affect Organismal Lifespan (2012) Carried reverse genetic screen identify mutations Histone H3 H4 might affect yeast growth varying nutrient conditions. Identified histone acetyl transferase, SAS2 modifies H3K14A nutrient stress based microarray analysis protein expression studies using Western Blot analysis. Molecular Characterization Root Nodule Associated Bacteria (2011) Successfully isolated root nodule associated bacteria naturally grown legumes. Carried molecular characterization isolation plasmid DNA subsequent restriction enzyme analysis Mass Cultivation Optimization Biofuel Production Using Microalgae (2011) Accomplished optimization mass cultivation microalgae. Successfully carried pilot scale studies biofuel extraction microalgae HPLC studies fuel. Awarded 1st place Paper presentation BITS-Pilani, Dubai Annual Technical Conference-2010 Awarded 2nd place Poster presentation Engineering Student Renewable Energy Competition-2011 Isolation Characterization Bacterial Strains Bioremediation Soil Contaminated Oil Spills (2009) Successfully isolated bacterial strains soil contaminated oil spills. Achieved degradation various hydrocarbon sources monitored using UV/Visible Spectroscopy. Awarded 1st place BITS-Pilani, Dubai Annual Technical Conference 2009 SKILLS Interpersonal skills: Effective communicator, quick learner adaptable. Effective leader Integral part organizing committee events Chimera Biotechnology Club BITS Pilani Dubai Communication Key communication point management current project Saladax Biomedical,Inc. Give presentations lead team discussions regular basis Research Scientist Saladax Biomedical, Inc. Experience Research Scientist Jun 2013 Current Company Name － City State Develop automated immunochemical based diagnostic assays (ELISA) oncology drugs enable patients receive chemotherapy drugs doses individualized personal needs. De facto leader project troubleshoot existing diagnostic assay improve sensitivity reproducibility well accommodate new dosing regimen drug. Responsible designing carrying experiments GLP/GMP environment well analyzing data presenting it. Key communication point management. Responsible writing regulatory reports. Currently member another team developing assay oncology drug. Investigative Toxicology Intern Jun 2012 Aug 2012 Company Name － City State Gained expertise preclinical drug development emphasis toxicology. Enhanced molecular biology laboratory skills techniques RT-PCR, ELISA. Using statistical analysis, successfully identified gene signature RT-PCR data drug induced liver oxidative stress. Successfully carried Assay Qualification Validation MesoScale Discovery Assay (ELISA). Enhanced communication skills regular presentations organization. Research Assistant Aug 2010 Jan 2011 Company Name － City Acquired substantial experience R&D working project titled 'Isolation, Characterization Cross Inoculation Studies Rhizobia Salinity Conditions'. Successfully isolated rhizobial species survived salinity 40 dS/m, almost high sea water. Intern Jun 2009 Jul 2009 Company Name － City Worked part team Biochemistry, Immunology Hematology departments. Successfully carried statistical analysis lipid profiles patients submitted report same. Education Masters Science Biotechnology 5 2013 University Pennsylvania GPA: GPA: 3.83/4.0 Biotechnology GPA: 3.83/4.0 Bachelor Engineering (Honors) Biotechnology Birla Institute Technology Science － City GPA: GPA: 9.62/10 Biotechnology GPA: 9.62/10 Publications Isolation characterization salt-tolerant rhizobia native desert soils United Arab Emirates Emirates Journal Food Agriculture (Plant Science), 2013. Vol 25, No 2 (2013): February Selected Science Development Network highlights. Interests Team player Currently part team, developing diagnostic assay detect chemotherapy drug Saladax Biomedical. Volunteered non-profit organizations like National Association Blind National Cancer Rose Day. Skills C, C++, communication skills, designing, ELISA, GLP, GMP, Mac OS, Excel, MS-Office Suite, PowerPoint, Windows, Word, OS, presenting, presentations, RT-PCR, statistical analysis, troubleshoot, Validation Additional Information Team player Currently part team, developing diagnostic assay detect chemotherapy drug Saladax Biomedical. Volunteered non-profit organizations like National Association Blind National Cancer Rose Day.",AGRICULTURE
"FINANCE MANAGER Summary Pro-active, results-oriented, deadline driven broad experience aspects accounting financial management. Solid planning organizational skills coordinating aspects project inception completion. Sees big picture plans appropriate strategies achieve results. Well disciplined proven ability manage multiple assignments efficiently extreme pressure meeting tight deadline schedules. Strong team builder facilitator, creates atmosphere encourages individual growth among accounting professionals maximizing potential production. Ascertains needs goals, streamlines existing operations, envisions new concepts looks areas improvement following development direction. Clearly effectively communicates direction, commits people action timelines, transforms complex information easily understood formats. Highlights SAP, Dynamics AX, AS400, SBT, IFRS, JD Edwards, MAS90, Great Plains Quickbooks. Access, SAS SQL. MS Office including Excel 2010, 2007 2003. UltiPro, ADP, Report Smith, E-Time Heavy, TimeSaver, EZLabor EasyPay. Comprehensive experience Organizational Re-Engineering Inventory Control/Purchasing Reporting/Process Improvement Financial Management/Analysis Quarterly/Year-End Audit Budget Forecasting Preparation/Administration General Accounting/HR/Payroll Staff Management Business Analysis GAAP/JSOX/ISO/SOX Experience Finance Manager 12/2011 05/2014 Company Name － City State Provide financial reports three plants region. Manage day day operations include overseeing accounting functions, procurement, annual budget forecast, payroll complying SOX. Work corporate HR regards plant personnel suggest personnel changes plant along necessary changes create corporate environment prior family owned company feel. Manage aspects Supply Chain Developed implemented purchasing, operations, logistics production systems Manage vendor supplier contracts Introduced Lean Manufacturing practices Manage billing HR functions. Accounting Manager 12/2008 07/2011 Company Name － City State Overall authority global intercompany operations organization, budget preparation administration, audit, accounting, monthly closing books, account reconciliation, journal entry adjustments. Prepared monthly, quarterly annual reports summarizing business activities. Developed trend balance sheet analysis; accounts receivable aging reports. Maintained audit reports ensure smooth quarterly year-end audit. Supervised lead support staff 4. Created new global policies help streamline inter-company reconciliation process. Introduced monthly team meetings enhance team environment, review projects provide training. Recommended cross-training project include written documentation processes. Corporate Controller 03/2008 12/2008 Company Name － City State Restructured accounting department create strong team 6 rect reports handle SAP implementation go live. Challenged lead 20 year old manufacturing company away old habits updated controlled accounting environment. Implemented internal controls areas required purchase orders authorized approvals, travel expense review limits, including D&B checks setting customer credit limits, creating reorder points avoid excessive inventory hand, paying within terms discount working purchasing get price discounts vendors. Responsible financial reporting three plants combined average 80 million sales annually. Business process owner SAP software implementation. Headed quarterly bank audit. Cost Accountant 01/2007 01/2008 Company Name － City State Managed financials printing company reported directly controller another state. Prepared analysis, month-end financials reports requested corporate. Reviewed variances explained variances plant managers. Provided daily support plant management team including analyzing data initiate improvements cost savings. Prepared monthly management meeting slides showing variances margins needed discussed. Established internal controls achieve compliance Sarbanes Oxley. Assisted monthly yearly forecasting process including creation budget. Implemented inventory asset review insure accurate complete accounting data job costs overhead. Supply Specialist 01/1999 01/2007 Company Name － City State Maintained accurate inventory 180 line items. Helped prepare $500,000 worth equipment supplies de-commissioned ships warehouse turn-in. Education Bachelor Science Accounting 2006 University Phoenix － City State Master Business Administration Business 2010 UNIVERSITY OF PHOENIX － City State Also attended Wright State University, Sinclair Community College Columbus State prior finishing BA Skills account reconciliation, accounting, accounts receivable, go live, streamline, ADP, AS400, BA, balance sheet, billing, budget preparation, budget, Business process, closing, contracts, controller, credit, documentation, financials, financial, financial reporting, forecasting, Great Plains, HR, inventory, JD Edwards, logistics, MAS90, meetings, Access, Excel, MS Office, payroll, personnel, policies, processes, procurement, purchasing, Quickbooks, sales, SAP, Sarbanes Oxley, SAS, SBT, SQL, Supply Chain, trend, written, annual reports, year-end",FINANCE
"SENIOR ANALYST BUSINESS INTELLIGENCE AND ANALYTICS HEALTHCARE Summary My 9 years experience working Retail, Analytics, Reporting given strong understanding business objectives technical capabilities. I worked Data Visualization, Data Analysis, Analytical Reporting, Retail Reporting, Retail Forecasting, Retail Inventory Management, Retail Product Management, well capabilities consulting broader initiatives. The knowledge I developed work strengths problem solving, critical thinking, effective communication allow develop creative solutions complicated problems clearly communicate development teams end users. Highlights Collaborative worker Creative problem solver Critical thinker Mentor leader Requirements gathering User acceptance testing Experience Senior Analyst Business Intelligence Analytics Healthcare 05/2013 Current Company Name City State Prioritize scope large portion (over 40%) new analytics requests coming team engaging clients prioritization keeping updated regular communications Led cross functional team review repeatable reports delivered clients resulting 22% reduction number reports team created regular basis Gathered business requirements created use cases support building self-serve tool clients access pharmacy sales data Work clients determine goals requirements help understand capabilities team provide Work development teams discuss goals requirements clients determine solution fit needs Consult various Healthcare initiatives (including loyalty programs, diabetic growth, vaccination growth) provide input team assist Mentor younger Analysts Interns including writing delivering performance reviews interns Use SAS Enterprise Guide, SAS OLAP Cube Studio, SAS Information Map Studio, SAS Web Report Studio, Excel, SQL, Tableau data analysis, insight gathering, report generation Analyst Business Intelligence Analytics Strategic Pricing 02/2012 05/2013 Company Name City State Consulted clients clearly define metric calculations aggregations would provide consistent, clear view online competitive landscape looks like Target Managed communication resources creation Strategic Pricing foundational data set SAS using information third party provider Partnered clients develop various levels reporting would drive discussions merchants vendors Target's current position regards online competitors Prioritized scoped new analytics requests delivered robust solutions drive growth Merchandise Reporting Manager 05/2011 02/2012 Company Name City State Worked vendors various areas company determine improvements could made efficiencies added current planning reporting processes Partnered vendors develop software solutions met business needs Coordinated testing new planning reporting software various areas company prior implementation ensure met business needs Various tasks assist implementation solutions including template creation, security setup, training, user support Managed Pricing Promotions team charge pricing promotions ads store specials Oversaw Executive, Merchant, Planning team reporting functions Merchandise Reporting Analyst 06/2009 05/2011 Company Name City State Developed reports MicroStrategy, front end (GUI) back end using SQL Utilized Access/SQL query information various databases (sales/inventory, item attribute, transactional, etc) within Access network servers Supported Executive, Merchant, Planning teams reporting key performance indicators weekly, monthly, quarterly, yearly basis Developed managed yearly planning templates utilizing macros VBA make process efficient Developed new reports/recaps specific business needs arose Executive Merchant teams Pulled ad hoc/special request reports teams information could access Utilized Excel Macros VBA streamline current processes Recapped analyzed performance coupons promotions Marketing team Analyzed store selling determine proper orders fill stock requests meet sales demand Allocated orders stores based selling trends lowering inventory 11% keeping sales flat Worked vendors track orders adjust necessary reducing receipts 6% Teamed stores develop promotional purchases based selling strengths stores Efficiently managed inventory requests stores ensuring key items readily available customers Merchandise Assistant 06/2008 05/2009 Company Name City State Analyzed store selling determine proper orders fill stock requests meet sales demand Allocated orders stores based selling trends lowering inventory 11% keeping sales flat Worked vendors track orders adjust necessary reducing receipts 6% Teamed stores develop promotional purchases based selling strengths stores Efficiently managed inventory requests stores ensuring key items readily available customers Business Analyst/Assistant Buyer II 06/2006 05/2008 Company Name City State Worked Buyer manage $14+ million per year business Developed plans/budgets upcoming seasons Forecasted markdowns receipts season, managed markdowns receipts within +/- 1% Analyzed recapped selling determine future buys Worked vendors ensure product arrived time negotiate terms/discounts Negotiated $30,000 cost discounts late product 2007 fiscal year Education MBA Strategic Management 2014 Carlson School Management, University Minnesota Bachelor Science Marketing Advertising 2006 Carlson School Management/School Journalism Mass Communication, University Minnesota Skills Program knowledge",HEALTHCARE
"BUSINESS DEVELOPMENT MARKETING Summary Business Administrative professional 5 years experience providing advanced office support busy organizations. Strong contract administration skill, budget management client relation skills. Highlights Florida Public Notary Knowledge HIPPA policies, guidelines patient safety. Medicaid billing using IGEA+ software Ability coordinate complex projects Goal-oriented individual strong leadership capabilities. Excellent calendar management skills Contract administration skills Microsoft Office proficiency Meticulous attention detail Self-directed Experience Business Development Marketing November 2013 September 2015 Company Name City State Acts public relations representative externally internal Conducts facility visits directed CEO Maintain high-profile visibility within emergency transport service community Represent CAI different conferences. Management Social Media accounts. Liaison CAI patient's family Posted open positions company social media websites. Created PowerPoint presentations used business development. Cooperated Medicare, Medicaid private insurance providers resolve billing issues. Office duties general Corporate Associate HR Assistant August 2011 October 2013 Company Name City State Properly routed agreements, contracts invoices signature process. Organized files, developed spreadsheets, faxed reports scanned documents. Made copies, sent faxes handled incoming outgoing correspondence. Dissolutions withdraws Corporations, LLC, LP etc. Maintain investors accounts updated SharePoint Dynamo. Coordinated complex domestic international travel arrangements top executives. Provided administrative support Human Resources Director Assist HR Director employee compliances including benefits, workers compensations etc. Input vacations, sick PTO's data system employees USA territory. Input All New Hire information data base program. Assisted preparation performance review forms. Prepared new employee files, verified I-9 documentation maintained files. Maintain tracking system I-9 employee work authorizations Ensure personnel files complete current audits, informing HR department, pending file requirements, necessary. Assisted HR Director various research projects and/or special projects. Maintained reserved executive conference room calendar Received screened high volume internal external communications, including email mail. Received distributed faxes mail timely manner. Admissions Director October 2007 July 2011 Company Name City State Coordinated start care adult patients seeking home health care; Working managed care companies order determine level care needed, Verification benefits patient registration Assists scheduling Aide weekday, weekend, holiday coverage. Coordinate LPN's, RN PT's schedules. Schedules nursing call, holiday, weekends hours staffing. Sets appointments admissions nurses. Verifies next kin demographic information Coordinated accompanied account representatives making presentations large small clients. Build grew census quality mix developing market providing prospective patients/responsible parties appropriate information assistance choosing nursing center. Updated personnel files track change personal contact information, updated licenses, additional education training. Maintained employee personnel health files. Office Coordinator October 2005 September 2007 Company Name City State Supported clinic operations direct involvement physician(s) nurse(s) respective department. Support clinic operations checking patients front desk, verifying demographics insurance information, obtaining referral/authorization, collecting copay/deductible, scheduling appointments, entering daily clinic charges front desk functions. Answered phone, triaging calls, scheduled appointments, scheduled diagnostic testing and/or surgical procedures, obtained referral/authorizations, maintaining physician calendar. Admissions Coordinator August 2002 October 2005 Company Name City State Complete verification benefits patient registration. Liaison person interfacing referral sources, outside agencies, health professionals field staff. Negotiated better pricing service medical products volume purchasing. Responsible facility medical supplies including maintaining inventory. Education Bachelor Sciences Interdisciplinary Studies Keiser University City Interdisciplinary Studies Select One Languages Bilingual Advance fluent English Spanish Skills Administrative support, scheduling appointments, benefits, billing, conferences, Contract administration, data base, documentation, filing, forms, home care, home health, Human Resources, HR, insurance, maintaining inventory, leadership, Director, Management Skills, market, SharePoint, Internet Research, patient safety, personnel, policies, presentations, pricing, public relations, purchasing, quality, research, scheduling, staffing, phone, transportation, travel arrangements.",BUSINESS-DEVELOPMENT
"CONSTRUCTION ACCOUNTANT CONTRACTOR Professional Summary Accomplished, detail-oriented leader 15 years experience accounting. Excellent organizational, analytical, communication skills proven ability effectively prioritize complicated tasks multiple assignments meeting tight deadlines. Creative problem solver able quickly correctly troubleshoot accounting issues. Skills Team leadership Staff development Account reconciliation expert Financial Statement Analysis Team leadership General ledger accounting Excellent attention detail Fast learner Highly dependable Detail-oriented Work History 12/2015 Current Construction Accountant Contractor Company Name – City State Prepare monthly annual financial reports assigned projects Create Cost Segregation Report detail project costs Prepare maintain account reconciliations, general ledger job cost reports Coordinate manage internal external audits financial records Evaluate, enhance implement internal controls, policies procedures Manage analyze various general ledger accounts Calculate imputed interest revenue specified projects Verify, create link assets correctly Work Breakdown Structure numbers Prepare comparison report outstanding Goods Invoice Receipts Properly accurately account economic operational events Prepare post various journal entries Prepare documentation internal external auditors Complete special assignments/projects requested Identify recommend changes processes enhance accuracy accounting data Maintain good understanding of, apply, GAAP, SEC Regulations, Sarbanes-Oxley, related policies, practices procedures. 06/2010 09/2014 Accounting Supervisor Company Name – City State Maintained daily supervisory duties within IPS/Field Office Accounting division Reviewed authorized reconciliations status reports 200+ general ledger accounts Oversaw preparation approval various management reports Performed Quality Assurance reviews approvals journal entries Handled customer inquiries complex cases Analyzed recommended appropriate workloads training accounting staff Perform/participate special projects software implementation initiatives, process improvement implementation new accounting methods Awarded Certificate Completion Company Management Training Program. 07/2005 05/2010 Senior Accountant Prepared monthly aged trending variance analysis reports 200+ accounts Managed workload performed ongoing training team members Served liaison third party collection agency various departments collect overpaid accounts prepared monthly status report Created procedure modifications improve accounting processes limit manual error Performed daily monthly reconciliations 20+ complex high priority accounts Conducted testing automation new accounts Created journal entries ensure accurate maintenance general ledger Provided assistance training junior staff perform research, resolve balances, perform backup responsibilities, needed Maintained updated accounting procedures accounts. 07/2000 06/2005 Junior/Staff Accountant Company Name Accountable daily monthly reconciliations 30-plus general ledger accounts Created journal entries ensure accurate maintenance general ledger Calculated agent's liens accounts garnished checks needed month Ensure items cleared correctly balance zero assigned account Monitor reviewed unusual activity accounts reported supervisor Maintained 100% acceptable status accounts Interacted internal external customers provide quality service timely fashion Applied accounting principles procedures work assignments Participated company sponsored training classes enhance technical skills Technology Team Worked divisional team identifying opportunities improvement manual processes multiple areas throughout department use technology. Automated Workflow Project Led team research development AWF system department. This system used provide multiple areas current status critical items needed cleared end month reduce/eliminate additional research, emails, phone calls. Critical Items Project Recommended monthly meeting created streamline account critical items throughout department communicated directly management various service centers get cleared timely. Education May 2004 Master Business Administration Finance Long Island University Finance Dean's List, Magna Cum Laude May 2000 Bachelor Arts Accounting Lincoln University, Lincoln University Accounting Affiliations An accomplished, detail-oriented leader 15+ years experience accounting. A team player excellent organizational, analytical communication skills. Proven ability effectively prioritize complicated accounting tasks multiple assignments meeting tight deadlines. Creative problem solver able quickly correctly troubleshoot accounting issues. Extensive involvement department wide initiatives projects. Skills account reconciliations, streamline, Corporate Accounting, Document Management, external audits, financial reports, General Ledger, general ledger accounts, process improvement, SAP, Sarbanes-Oxley, SQL, Structured Query Language, variance analysis",CONSTRUCTION
"SENIOR CONSTRUCTION MANAGER Senior Construction Manager Summary Schedule project logical steps budget time required meet deadlines. Confer supervisory personnel, owners, contractors, design professionals discuss resolve matters, work procedures, complaints, construction problems. Prepare contracts negotiate revisions, changes additions contractual agreements architects, consultants, clients, suppliers subcontractors. Prepare submit budget estimates, progress reports, cost tracking reports. Interpret explain plans contract terms administrative staff, workers, clients, representing owner developer. Plan, organize, direct activities concerned construction maintenance structures, facilities, systems. Take actions deal results delays, bad weather, emergencies construction site. Inspect review projects monitor compliance building safety codes, regulations. Study job specifications determine appropriate construction methods. Select, contract, oversee workers complete specific pieces project, painting plumbing. Obtain necessary permits licenses. Direct supervise workers. Develop implement quality control programs. Investigate damage, accidents, delays construction sites, ensure proper procedures carried out. Determine labor requirements dispatching workers construction sites. Evaluate construction methods determine cost-effectiveness plans, using computers. Requisition supplies materials complete construction projects. Develop construction budgets compare green non-green construction alternatives terms short-term costs, long-term costs, environmental impacts. Develop implement environmental protection programs. Implement training programs environmentally responsible building topics update employee skills knowledge. Inspect review projects monitor compliance environmental regulations. Perform contract others perform prebuilding assessments, conceptual cost estimating, rough order magnitude estimating, feasibility, energy efficiency, environmental, sustainability assessments. Procure Leadership Energy Efficient Design (LEED) environmentally certified professionals ensure responsible design building activities achieve favorable LEED ratings building projects. Highlights Residential construction specialist OSHA Certified Forklift HAZMAT certified Concrete estimation Permit processing Baseline schedules creation Site safety coordinator Superb management skills Security systems knowledge Safe job site set-up Building codes regulations Blueprint fluency Power hand tool operation MS Office proficient Organized detail-oriented Project budgeting Cost control Accomplishments Held 96.5% success rate assigned projects. Managed $32 million dollar project, supervising team 57 Was known expectations cleanliness organized sub-divisions company Trained mentored 115 construction workers, general laborers apprentices. home construction project. workers. Very thorough final walk thru buyers Experience Senior Construction Manager Mar 1994 Aug 2013 Company Name － City State Qualified competitive subcontractor bids prior execution contracts. Carefully coordinated plans specs using marketing programming standards. Managed rights way, easement dedication processes. Educated general contractor personnel quality standards throughout construction process. Transported materials, tools machines installation sites. Directed general contractor required mock-up preparation. Obtained notices completion compliance certifications construction administration consultants.Reviewed investigated Proposed Change Order Requests (PCOR). Acted liaison landscape architects general contractors. Submitted project closeout documents accordance contract. Assigned projects tasks employees based competencies specialties. Performed construction site pre-inspections coordinated post-construction audits. Accurately provided status information project progress project management. Efficiently recorded rejected incorrect deliveries material site. Monitored safety construction activities, making on-site personnel safety top priority. Proficiently used Incident Issues Tracking (IIT) system document on-site issues. Acted liaison company safety representatives promote awareness understanding safety protocols. Coordinated training construction teams site-specific requirements, techniques procedures. Properly maintained on-site equipment vehicles. Education Bachelor Science Construction Management Technology 1993 Ohio State University － City State United Staes Coursework Residential Carpentry, Blueprint Reading Construction Safety Building Construction Trades Technology Certificate Coursework Exterior Finish Moisture Protection Coursework Floor Systems, Wall Ceiling Framing Skills Customer Service Satisfaction Project Management Multi Task Management Expense Control Soft Account budgeting",CONSTRUCTION
"SALES ASSOCIATE Summary I industrious Fashion Business Management undergrad seeking employment fashion brand utilize knowledge skills product development position. Highlights Proficient Mac PC platforms Microsoft Office Suite Adobe Creative Suite Internet Savvy Fluent Albanian Experience 05/2012 Current Sales Associate Company Name － City State Conduct product knowledge trainings keep staff informed new and/or additional details, merchandise made Create product knowledge boards keep sales team up-to-date current runway show season- including creative director Christopher Bailey's inspiration behind show, photos outfit detailed descriptions garments include fabric content patterns colorways. Visually merchandise in-store displays adjusting fixtures dressing mannequins. Regularly use iPads manage client portfolios, keep up-to-date Burberry news, obtain information product availability in-store stock. Liaison locations regarding merchandise availability trainings. Continuously meet exceed monthly sales goals. 01/2016 04/2016 Technical Design Intern Company Name － City State Communicated clothing factories daily discuss garment specification needs well status' per garment. Used Ronlynn Apparel Software (RLM) update product lifecycle management per garment- includes tech pack management, revision product specifications, bill materials tracking design history. Developed revised Excel spreadsheets relation current season garments' manufacturing completion status' Revised garment sketches, including construction detail information. Attended Fit Meetings clothing designers technical designers would discuss garment technicalities needed modifications. 04/2010 06/2011 Sales Associate Company Name － City State Sales associate fast paced, highly trafficked retail store. Regularly managed several responsibilities (such answering phone calls, cashiering, organizing fitting room lines). Responsible managing floor inventory restocking merchandise. Regularly managed visual merchandising in-store displays overnight shifts. Education May 2016 Bachelor Science Fashion Merchandising Management Fashion Institute Technology, State University New York Fashion Merchandising Management Skills Proficiency Microsoft Office Suite, Adobe Creative Suite, Ronlynn Apparel Software, Mac PC platforms, social media (including Pinterest, Instagram, Facebook, Snapchat), internet research",SALES
"DIRECTOR OF PUBLIC RELATIONS ASSOCIATE ARTIST Summary Creative administrator public relations coordinator offering administrative experience corporate non-profit office environments. Dedicated focused, adept completing multiple tasks simultaneously following achieve project goals. Highlights Mastery Microsoft Office programs (Word, Excel) Meticulous attention detail Windows, Mac OSX. Business writing Strong interpersonal skills Understands grammar Proofreading Billing coding Proficiency Outlook, Tessitura, Cision, Gorkana, Constant Contact software. Self-directed Professional mature Resourceful Meeting planning Report writing Schedule management Experience Director Public Relations Associate Artist Oct 2013 Current Company Name － City State Handled media public relations inquiries. Extensive research outreach cultivate media connections. Contacting media outlets, pitching interviews company cast members. Writing editing press releases promotional materials productions. Account Coordinator Executive Assistant Oct 2013 Oct 2013 Company Name － City State Assistant Senior Executive Vice President Marcia Horowitz, focus crisis management Extensive research reporting collecting daily media hits clients organizing reports Easily managed busy phone email traffic Coordinated travel arrangements expense billing Ms. Horowitz Arranged in-house off-site meetings, well catering needed. Keeping tabs clients social media web presence Proofreading editing press releases written statements reporters Interacting members media behalf Ms. Horowitz. Served back-up assistants Howard Steven Rubenstein, President Founder company. Receptionist Administrative Assistant Jun 2012 Oct 2013 Company Name － City State Served liasion visitors (many high profile) building security Handled heavy phone, in-person, email traffic. Arranged catering large events, including celebrity luncheons, board meetings, product testing, employee training. Coded department, scanned, organized sent company invoices (from branches) accounts payable. Maintained extensive records off-site inventory company-wide filing storage system. Assistant Store Manager Dec 2010 Apr 2012 Company Name － City State Started Seasonal Sales Washington DC, worked way Assistant Store Manager NYC Flagship Generated impressive sales figures, regularly top-selling store United States. Communicated customers, employees individuals answer questions explain information regarding product sales. Reported store's financial performance every evening, report sent US management, headquarters London. Reconciled reported discrepancies found records. Trained new employees brand focus operations Implemented creative new displays Worked alongside head US PR order prepare spring trunk shows, arrange loan merchandise magazines publicity. Office Coordinator May 2010 Aug 2011 Company Name － City State Served first point contact instructors, parents students Duke University Summer Program Managed front desk, including greeting visitors responding telephone in-person requests information. Handled medical records, driver's log vehicle check-out Created schedule airport pick-up drop-off students program. Dispersed incoming mail correct recipients throughout office. Made copies, sent faxes handled incoming outgoing correspondence. Organized files, developed spreadsheets, faxed reports scanned documents. Received screened high volume internal external communications, including email mail. Also served class instructor, created syllabus taught classes akin introductory Theatre class college level. Made semester's worth lesson plans, exercises, rehearsals,performances, presentations class 18 students Education Master Arts 2008 The Royal Central School Speech Drama Writing Stage Broadcast Media London, United Kingdom Worked independently graduate students across disciplines create work prestigious Source Festival. Interned play development workshop The Fiend Specialized coursework geared towards copywriting, script reading, development. Bachelor Science 2004 Skidmore College GPA: Cum Laude Graduated Departmental Honors Theatre Saratoga Springs, New York, United States Member The Ad-Liberal Artists, Skidmore's finest (and only) improv team. Multi-year participant National College Comedy Festival. Graduated Cum Laude, Departmental Honors Interests All aspects theatre, especially performance playwriting, volleyball, kayaking, music, reading, hiking, swimming, blogging Skills Accounts payable Copywriting Crisis management Editing proofreading Research Filing Inventory Mac, PC, Excel, Microsoft Office programs, Office, Outlook, Windows, Word Organizing Promotional materials Additional Information Interested aspects theatre, especially performance playwriting, volleyball, kayaking, music, reading, hiking, swimming, blogging",PUBLIC-RELATIONS
"CHEF Summary Quality-focused efficient Cook adept preparing plating food high energy, fast-paced kitchens. Line Cook 2 years experience high-pressure culinary environments. Skilled preparing large volumes food quickly efficiently. Seeking use culinary skills expertise prepare special variety dishes professional, rewarding environment. Highlights ServSafe certified Focused disciplined High volume production capability Well-tuned palette Focus portion cost control Bilingual (English/Spanish) Accomplishments Successfully managed kitchen staff 7 employees high volume dinner services 350 diners night. Experience Chef 02/2014 10/2014 Company Name City State Reduced food costs fifteen percent expertly estimating purchasing needs buying approved suppliers. Provided courteous informative customer service open kitchen format. Systematically tasted smelled prepared dishes, observed color, texture garnishes. Expertly estimated staffing needs adjusted hourly schedules accordance demand patterns, budget local labor laws. Consistently kept clean safe environment adhering federal, state local sanitation safety requirements. Ensured smooth kitchen operation overseeing daily product inventory, purchasing receiving. Followed proper food handling methods maintained correct temperature food products. Established maintained open, collaborative relationships kitchen team. Consistently produced exceptional menu items regularly garnered diners' praise. Quickly courteously resolved guest problems complaints. Prepared healthy, enjoyable breakfasts dinners diners. Conducted daily inspections maintained food sanitation kitchen equipment safety reports. Enforced appropriate work-flow quality controls food quality temperature. Provided nutritious, safe, visually appealing, innovative properly prepared flavored food. Set performed initial prep work food items soups, sauces salads. Prepared shift placing clean cutting board utensil bath workstation. Consistently tasted, smelled observed dishes ensure visually appealing prepared correctly. Displayed positive friendly attitude towards customers fellow team members. Diligently enforced proper sanitation practices prevent spoiling contamination foods. Prepared variety local seasonal specialties contributed 9 boost sales summer months. Correctly safely operated kitchen equipment accordance set guidelines. Consistently verified kitchen staff followed recipes portioned serving guidelines correctly. Actively participated staff meetings operated effective management team leader. Identified opportunities increase revenue, decrease kitchen expenses maximize departmental productivity without compromising guest satisfaction. Built fostered team environment Expert final plate preparation authentic presentation. Prep Cook 08/2013 12/2013 Company Name City State Consistently kept clean safe environment adhering federal, state local sanitation safety requirements. Followed proper food handling methods maintained correct temperature food products. Set performed initial prep work food items soups, sauces salads. Prepared shift placing clean cutting board utensil bath workstation. Diligently enforced proper sanitation practices prevent spoiling contamination foods. Persistently strove continual improvement worked cooperatively team member. Correctly safely operated kitchen equipment accordance set guidelines. Cook 02/2013 06/2013 Company Name City State Provided courteous informative customer service open kitchen format. Systematically tasted smelled prepared dishes, observed color, texture garnishes. Consistently kept clean safe environment adhering federal, state local sanitation safety requirements. Followed proper food handling methods maintained correct temperature food products. Established maintained open, collaborative relationships kitchen team. Consistently produced exceptional menu items regularly garnered diners' praise. Prepared healthy, enjoyable lunches dinners diners. Provided nutritious, safe, visually appealing, innovative properly prepared flavored food. Set performed initial prep work food items soups, sauces salads. Prepared shift placing clean cutting board utensil bath workstation. Consistently tasted, smelled observed dishes ensure visually appealing prepared correctly. Displayed positive friendly attitude towards customers fellow team members. Diligently enforced proper sanitation practices prevent spoiling contamination foods. Persistently strove continual improvement worked cooperatively team member. Correctly safely operated kitchen equipment accordance set guidelines. Expert final plate preparation authentic presentation. Cook 06/2012 12/2012 Company Name City State Season cook food according recipes personal judgment experience. Weigh, measure, mix ingredients according recipes personal judgment, using various kitchen utensils equipment. Observe test foods determine cooked sufficiently, using methods tasting, smelling, piercing utensils. Wash, peel, cut, seed fruits vegetables prepare consumption. Substitute assist cooks emergencies rush periods. Prepare relishes hors d'oeuvres. Bake breads, rolls, cakes, pastries. Bake, roast, broil, steam meats, fish, vegetables, foods. Turn stir foods ensure even cooking. Inspect clean food preparation areas, equipment work surfaces, serving areas ensure safe sanitary food-handling practices. Ensure food stored cooked correct temperature regulating temperature ovens, broilers, grills, roasters. Prep Cook 09/2011 11/2011 Company Name City State Inspect clean food preparation areas, equipment work surfaces, serving areas ensure safe sanitary food-handling practices. Portion, arrange, garnish food, serve food waiters patrons. Wash, peel, cut, seed fruits vegetables prepare consumption. Prepare relishes hors d'oeuvres. Cook 05/2011 11/2011 Company Name City State Inspect clean food preparation areas, equipment work surfaces, serving areas ensure safe sanitary food-handling practices. Ensure food stored cooked correct temperature regulating temperature ovens, broilers, grills, roasters. Turn stir foods ensure even cooking. Weigh, measure, mix ingredients according recipes personal judgment, using various kitchen utensils equipment. Portion, arrange, garnish food, serve food waiters patrons. Observe test foods determine cooked sufficiently, using methods tasting, smelling, piercing utensils. Wash, peel, cut, seed fruits vegetables prepare consumption. Substitute assist cooks emergencies rush periods. Education Associate Applied Science Culinary Arts 2013 Hudson County Community College City State United States Culinary Arts Learned basic advanced cooking techniques. Classes Restaurant Facility Operations Courses in: Food Preparation, Kitchen Management, Patisserie Confectionery, International Cuisine Nutrition courses Skills Exceptional knife skills Excellent communication skills Working well team member",CHEF
"PRESCHOOL TEACHER Professional Summary Detail-oriented teacher experience. Demonstrated success personal professional settings providing range document text translation services. Skills MS Office Interpersonal Communication Planning Coordination Basic Interpersonal Interpersonal Communication Customer relations Customer satisfaction English Math MS Office Neat Packaging Rapport Safety Sales Selling Teaching Phone Turkish Work History 06/2020 Current Company Name – City State Put final products together efficiently organized items packaging shipment. Kept work areas organized, clean free hazards, promoting consistent productivity. Increased productivity 15%. Maintained clean neat work area maximize productivity prevent errors. Preschool Teacher 08/2019 Current Company Name – City State Indiana Math Science Academy, educating children younger 5 help prepare school teaching basic learning concepts, numbers, colors, shapes well develop social, motor, language skills. Identified children need extra support emotional, health-related, developmental concerns conceived improvement strategies. Implemented hands-on, play-based strategies games crafts experiential learning. Welcome Desk Representative Gate Attendant 01/2019 12/2020 Company Name – State Provided follow-through calls confirmations dissemination requested information. Suggested various packages amenities guests, helping find perfect accommodations fit personal needs. Answered incoming phone calls developed friendly rapport callers answering questions, making recommendations, leading conversations bookings. Managed 50 customer calls per day. Hospitality Desk Representative II 01/2017 12/2020 Company Name – State Developed maintained positive customer relations coordinated team members properly handle requests questions. Coached sales associates product specifications, sales incentives, selling techniques, significantly increasing customer satisfaction ratings. Managed 50 customers per day. Safe Sitter Instructor 12/2016 12/2020 Company Name – City State Providing informative class young teenagers teach safely maintain safe environment babysitting, handling tough situations well learning manage behavior. Increased positive performance students order graduate program. Managed 12 per students per class. Child Care Aide Kids Night Out Aid 09/2013 12/2020 Company Name – City State Encouraged child involvement classroom experiences group interaction. Modeled appropriate activities positive behavior management. Performed positive role model, promoting healthy interpersonal behaviors. Managed 20 students per room another aide. Education Bachelor Arts English, Psychology 05/2021 Indiana University Purdue University City State Latino Studies 05/2021 Indiana University Purdue University City State Associate Science Liberal Arts Ivy Tech Community College Of Indiana City State Interests ACCOMPLISHMENTS President Muslims Student Organization IUPUI Vice President Active Minds Chapter IUPUI Social Media Muslim Student Organization IUPUI Languages Turkish Native English Native Bilingual",TEACHER
"CHEF Credentials National Registry Food Safety Professionals Certified Food Safety Manager National Registry Food Safety Professionals Test Administrator/Proctor Education Training High School Diploma Jun 1991 Newington High School － City State Summary Passionate Chef broad background various culinary styles positions. A natural leader excellent interpersonal communication skills ability get things done overcoming obstacles. Accomplishments Voted Best Restaurant 2013 Multiple ""Best Of"" accolades Experience Chef Oct 2016 Current Company Name － City State All aspects independently operated Hospital kitchen including staffing, payroll, menus, inventory/ordering, P&L, employee training discipline, cleaning equipment maintenance. Monitor p&l food labor costs maximize budget minimize waste. Interview, hire train new staff. Oversee Dietetic Techs work closely dietitians ensure specialized diets adhered well creating flavorful recipes enhance taste presentation adhering specific dietary needs. Handle cash deposits maintain statistical reports monitor trends account money. Reduced food costs expertly estimating purchasing needs buying approved suppliers. Provided courteous informative customer service open kitchen format. Systematically tasted smelled prepared dishes, observed color, texture garnishes. Expertly estimated staffing needs adjusted hourly schedules accordance demand patterns, budget local labor laws. Implemented supported company initiatives programs. Effectively managed assisted kitchen staff producing food banquets, catered events cafeteria areas. Ensured smooth kitchen operation overseeing daily product inventory, purchasing receiving. Followed proper food handling methods maintained correct temperature food products. Established maintained open, collaborative relationships kitchen team. Consistently produced exceptional menu items regularly garnered diners' praise. Quickly courteously resolved guest problems complaints. Conducted daily inspections maintained food sanitation kitchen equipment safety reports. Regularly developed new recipes accordance consumer tastes, nutritional needs, budgetary considerations. Enforced appropriate work-flow quality controls food quality temperature. Developed strategies enhance catering retail food service revenue productivity goals. Provided nutritious, safe, visually appealing, innovative properly prepared flavored food. Consistently tasted, smelled observed dishes ensure visually appealing prepared correctly. Displayed positive friendly attitude towards customers fellow team members. Diligently enforced proper sanitation practices prevent spoiling contamination foods. Consistently emphasized food quality specialized Consistently verified kitchen staff followed recipes portioned serving guidelines correctly. Identified opportunities increase revenue, decrease kitchen expenses maximize departmental productivity without compromising guest satisfaction. Built fostered team environment techniques. Conduct staff meetings resolve service, product personnel issues. Ensure federal, state local safe food handling guidelines met. Inspect areas kitchen maintain clean sanitary environment. Scheduled monitored time 50 plus employees. increased cafeteria sales 25% maintain sales creatively preparing new healthy entrees. ​ Chef Supervisor Aug 2015 Oct 2016 Company Name － City State Check quality raw cooked food products ensure standards met. Monitor sanitation practices ensure employees follow standards regulations. Check quantity quality received products. Order requisition food supplies needed ensure efficient operation. Supervise coordinate activities cooks workers engaged food preparation. Inspect supplies, equipment, work areas ensure conformance established standards. Determine food presented create decorative food displays. Instruct cooks workers preparation, cooking, garnishing, presentation food. Collaborate personnel plan develop recipes menus, taking account factors seasonal availability ingredients likely number customers. Prepare cook foods types, either regular basis special guests functions. Demonstrate new cooking techniques equipment staff. Record production operational data specified forms. Preparing specialized menus children dietary needs requirements. Clean inspect galley equipment, kitchen appliances, work areas ensure cleanliness functional operation. Apportion serve food facility residents, employees, patrons. Cook foodstuffs according menus, special dietary nutritional restrictions, numbers portions served. Clean, cut, cook meat, fish, poultry. Compile maintain records food use expenditures. Direct activities one workers assist preparing serving meals. Bake breads, rolls, pastries. Train new employees. Take inventory supplies equipment. Plan menus varied, nutritionally balanced, appetizing, taking advantage foods season local availability. Executive Chef/Owner/GM Aug 2012 Aug 2015 Company Name － City State Monitor compliance health fire regulations regarding food preparation serving, building maintenance lodging dining facilities. Monitor food preparation methods, portion sizes, garnishing presentation food ensure food prepared presented acceptable manner. Count money make bank deposits. Investigate resolve complaints regarding food quality, service, accommodations. Coordinate assignments cooking personnel ensure economical use food timely preparation. Schedule receive food beverage deliveries, checking delivery contents verify product quality quantity. Monitor budgets payroll records, review financial transactions ensure expenditures authorized budgeted. Maintain food equipment inventories, keep inventory records. Schedule staff hours assign duties. Establish standards personnel performance customer service. Perform food preparation service tasks cooking, clearing tables, serving food drinks necessary. Plan menus food utilization based anticipated number guests, nutritional value, palatability, popularity, costs. Keep records required government agencies regarding sanitation, food subsidies appropriate. Test cooked food tasting smelling ensure palatability flavor conformity. Organize direct worker training programs, resolve personnel problems, hire new staff, evaluate employee performance dining lodging facilities. Order purchase equipment supplies. Review work procedures operational problems determine ways improve service, performance, safety. Assess staffing needs, recruit staff using methods newspaper advertisements attendance job fairs. Arrange equipment maintenance repairs, coordinate variety services waste removal pest control. Record number, type, cost items sold determine items may unpopular less profitable. Review menus analyze recipes determine labor overhead costs, assign prices menu items. Monitor employee patron activities ensure liquor regulations obeyed. Greet guests, escort seats, present menus wine lists. Schedule use facilities catering services events banquets receptions, negotiate details arrangements clients. Estimate food, liquor, wine, beverage consumption anticipate amounts purchased requisitioned. Create specialty dishes develop recipes used dining facilities. Establish enforce nutritional standards dining establishments based accepted industry standards. Take dining reservations. Check quality raw cooked food products ensure standards met. Monitor sanitation practices ensure employees follow standards regulations. Check quantity quality received products. Order requisition food supplies needed ensure efficient operation. Supervise coordinate activities cooks workers engaged food preparation. Inspect supplies, equipment, work areas ensure conformance established standards. Determine food presented create decorative food displays. Instruct cooks workers preparation, cooking, garnishing, presentation food. Estimate amounts costs required supplies, food ingredients. Collaborate personnel plan develop recipes menus, taking account factors seasonal availability ingredients likely number customers. Analyze recipes assign prices menu items, based food, labor, overhead costs. Prepare cook foods types, either regular basis special guests functions. Determine production schedules staff requirements necessary ensure timely delivery services. Recruit hire staff, cooks kitchen workers. Meet customers discuss menus special occasions, weddings, parties, banquets. Demonstrate new cooking techniques equipment staff. Meet sales representatives negotiate prices order supplies. Arrange equipment purchases repairs. Record production operational data specified forms. Plan, direct, supervise food preparation cooking activities multiple kitchens restaurants establishment restaurant chain, hospital, hotel. Restaurant Kitchen Bar Manager Aug 2009 Aug 2012 Company Name － City State Check identification customers verify age requirements purchase alcohol. Balance cash receipts. Attempt limit problems liability related customers' excessive drinking taking steps persuading customers stop drinking, ordering taxis transportation intoxicated patrons. Stock bar beer, wine, liquor, related supplies ice, glassware, napkins, straws. Serve wine, bottled draft beer. Take beverage orders serving staff directly patrons. Clean bars, work areas, tables. Mix ingredients, liquor, soda, water, sugar, bitters, prepare cocktails drinks. Slice pit fruit garnishing drinks. Ask customers become loud obnoxious leave, physically remove them. Arrange bottles glasses make attractive displays. Plan, organize, control operations cocktail lounge bar. Order requisition liquors supplies. Supervise work bar staff bartenders. Clean glasses, utensils, bar equipment. Collect money drinks served. Plan bar menus. Create drink recipes. Serve snacks food items customers seated bar. Prepare appetizers pickles, cheese, cold meats. Monitor compliance health fire regulations regarding food preparation serving, building maintenance lodging dining facilities. Monitor food preparation methods, portion sizes, garnishing presentation food ensure food prepared presented acceptable manner. Count money make bank deposits. Investigate resolve complaints regarding food quality, service, accommodations. Coordinate assignments cooking personnel ensure economical use food timely preparation. Schedule receive food beverage deliveries, checking delivery contents verify product quality quantity. Monitor budgets payroll records, review financial transactions ensure expenditures authorized budgeted. Maintain food equipment inventories, keep inventory records. Schedule staff hours assign duties. Establish standards personnel performance customer service. Perform food preparation service tasks cooking, clearing tables, serving food drinks necessary. Plan menus food utilization based anticipated number guests, nutritional value, palatability, popularity, costs. Keep records required government agencies regarding sanitation, food subsidies appropriate. Test cooked food tasting smelling ensure palatability flavor conformity. Organize direct worker training programs, resolve personnel problems, hire new staff, evaluate employee performance dining lodging facilities. Order purchase equipment supplies. Review work procedures operational problems determine ways improve service, performance, safety. Assess staffing needs, recruit staff using methods newspaper advertisements attendance job fairs. Arrange equipment maintenance repairs, coordinate variety services waste removal pest control. Record number, type, cost items sold determine items may unpopular less profitable. Review menus analyze recipes determine labor overhead costs, assign prices menu items. Monitor employee patron activities ensure liquor regulations obeyed. Greet guests, escort seats, present menus wine lists. Schedule use facilities catering services events banquets receptions, negotiate details arrangements clients. Estimate food, liquor, wine, beverage consumption anticipate amounts purchased requisitioned. Create specialty dishes develop recipes used dining facilities. Establish enforce nutritional standards dining establishments based accepted industry standards. Take dining reservations. Coordinate promotions venders promote/advertise incr identification customers verify age requirements purchase alcohol. Balance cash receipts. Attempt limit problems liability related customers' excessive drinking taking steps persuading customers stop drinking, ordering taxis transportation intoxicated patrons. Stock bar beer, wine, liquor, related supplies ice, glassware, napkins, straws. Serve wine, bottled draft beer. Take beverage orders serving staff directly patrons. Clean bars, work areas, tables. Mix ingredients, liquor, soda, water, sugar, bitters, prepare cocktails drinks. Slice pit fruit garnishing drinks. Ask customers become loud obnoxious leave, physically remove them. Arrange bottles glasses make attractive displays. Plan, organize, control operations cocktail lounge bar. Order requisition liquors supplies. Supervise work bar staff bartenders. Clean glasses, utensils, bar equipment. Collect money drinks served. Plan bar menus. Create drink recipes. Serve snacks food items customers seated bar. Prepare appetizers pickles, cheese, cold meats. Monitor compliance health fire regulations regarding food preparation serving, building maintenance lodging dining facilities. Monitor food preparation methods, portion sizes, garnishing presentation food ensure food prepared presented acceptable manner. Count money make bank deposits. Investigate resolve complaints regarding food quality, service, accommodations. Coordinate assignments cooking personnel ensure economical use food timely preparation. Schedule receive food beverage deliveries, checking delivery contents verify product quality quantity. Monitor budgets payroll records, review financial transactions ensure expenditures authorized budgeted. Maintain food equipment inventories, keep inventory records. Schedule staff hours assign duties. Establish standards personnel performance customer service. Perform food preparation service tasks cooking, clearing tables, serving food drinks necessary. Plan menus food utilization based anticipated number guests, nutritional value, palatability, popularity, costs. Keep records required government agencies regarding sanitation, food subsidies appropriate. Test cooked food tasting smelling ensure palatability flavor conformity. Organize direct worker training programs, resolve personnel problems, hire new staff, evaluate employee performance dining lodging facilities. Order purchase equipment supplies. Review work procedures operational problems determine ways improve service, performance, safety. Assess staffing needs, recruit staff using methods newspaper advertisements attendance job fairs. Arrange equipment maintenance repairs, coordinate variety services waste removal pest control. Record number, type, cost items sold determine items may unpopular less profitable. Review menus analyze recipes determine labor overhead costs, assign prices menu items. Monitor employee patron activities ensure liquor regulations obeyed. Greet guests, escort seats, present menus wine lists. Schedule use facilities catering services events banquets receptions, negotiate details arrangements clients. Estimate food, liquor, wine, beverage consumption anticipate amounts purchased requisitioned. Create specialty dishes develop recipes used dining facilities. Establish enforce nutritional standards dining establishments based accepted industry standards. Take dining reservations. Coordinate promotions venders promote/advertise increase business. identification customers verify age requirements purchase alcohol. Balance cash receipts. Attempt limit problems liability related customers' excessive drinking taking steps persuading customers stop drinking, ordering taxis transportation intoxicated patrons. Stock bar beer, wine, liquor, related supplies ice, glassware, napkins, straws. Serve wine, bottled draft beer. Take beverage orders serving staff directly patrons. Clean bars, work areas, tables. Mix ingredients, liquor, soda, water, sugar, bitters, prepare cocktails drinks. Slice pit fruit garnishing drinks. Ask customers become loud obnoxious leave, physically remove them. Arrange bottles glasses make attractive displays. Plan, organize, control operations cocktail lounge bar. Order requisition liquors supplies. Supervise work bar staff bartenders. Clean glasses, utensils, bar equipment. Collect money drinks served. Plan bar menus. Create drink recipes. Serve snacks food items customers seated bar. Prepare appetizers pickles, cheese, cold meats. Monitor compliance health fire regulations regarding food preparation serving, building maintenance lodging dining facilities. Monitor food preparation methods, portion sizes, garnishing presentation food ensure food prepared presented acceptable manner. Count money make bank deposits. Investigate resolve complaints regarding food quality, service, accommodations. Coordinate assignments cooking personnel ensure economical use food timely preparation. Schedule receive food beverage deliveries, checking delivery contents verify product quality quantity. Monitor budgets payroll records, review financial transactions ensure expenditures authorized budgeted. Maintain food equipment inventories, keep inventory records. Schedule staff hours assign duties. Establish standards personnel performance customer service. Perform food preparation service tasks cooking, clearing tables, serving food drinks necessary. Plan menus food utilization based anticipated number guests, nutritional value, palatability, popularity, costs. Keep records required government agencies regarding sanitation, food subsidies appropriate. Test cooked food tasting smelling ensure palatability flavor conformity. Organize direct worker training programs, resolve personnel problems, hire new staff, evaluate employee performance dining lodging facilities. Order purchase equipment supplies. Review work procedures operational problems determine ways improve service, performance, safety. Assess staffing needs, recruit staff using methods newspaper advertisements attendance job fairs. Arrange equipment maintenance repairs, coordinate variety services waste removal pest control. Record number, type, cost items sold determine items may unpopular less profitable. Review menus analyze recipes determine labor overhead costs, assign prices menu items. Monitor employee patron activities ensure liquor regulations obeyed. Greet guests, escort seats, present menus wine lists. Schedule use facilities catering services events banquets receptions, negotiate details arrangements clients. Estimate food, liquor, wine, beverage consumption anticipate amounts purchased requisitioned. Create specialty dishes develop recipes used dining facilities. Establish enforce nutritional standards dining establishments based accepted industry standards. Take dining reservations. Coordinate promotions venders promote/advertise increase business. identification customers verify age requirements purchase alcohol. Balance cash receipts. Attempt limit problems liability related customers' excessive drinking taking steps persuading customers stop drinking, ordering taxis transportation intoxicated patrons. Stock bar beer, wine, liquor, related supplies ice, glassware, napkins, straws. Serve wine, bottled draft beer. Take beverage orders serving staff directly patrons. Clean bars, work areas, tables. Mix ingredients, liquor, soda, water, sugar, bitters, prepare cocktails drinks. Slice pit fruit garnishing drinks. Ask customers become loud obnoxious leave, physically remove them. Arrange bottles glasses make attractive displays. Plan, organize, control operations cocktail lounge bar. Order requisition liquors supplies. Supervise work bar staff bartenders. Clean glasses, utensils, bar equipment. Collect money drinks served. Plan bar menus. Create drink recipes. Serve snacks food items customers seated bar. Prepare appetizers pickles, cheese, cold meats. Monitor compliance health fire regulations regarding food preparation serving, building maintenance lodging dining facilities. Monitor food preparation methods, portion sizes, garnishing presentation food ensure food prepared presented acceptable manner. Count money make bank deposits. Investigate resolve complaints regarding food quality, service, accommodations. Coordinate assignments cooking personnel ensure economical use food timely preparation. Schedule receive food beverage deliveries, checking delivery contents verify product quality quantity. Monitor budgets payroll records, review financial transactions ensure expenditures authorized budgeted. Maintain food equipment inventories, keep inventory records. Schedule staff hours assign duties. Establish standards personnel performance customer service. Perform food preparation service tasks cooking, clearing tables, serving food drinks necessary. Plan menus food utilization based anticipated number guests, nutritional value, palatability, popularity, costs. Keep records required government agencies regarding sanitation, food subsidies appropriate. Test cooked food tasting smelling ensure palatability flavor conformity. Organize direct worker training programs, resolve personnel problems, hire new staff, evaluate employee performance dining lodging facilities. Order purchase equipment supplies. Review work procedures operational problems determine ways improve service, performance, safety. Assess staffing needs, recruit staff using methods newspaper advertisements attendance job fairs. Arrange equipment maintenance repairs, coordinate variety services waste removal pest control. Record number, type, cost items sold determine items may unpopular less profitable. Review menus analyze recipes determine labor overhead costs, assign prices menu items. Monitor employee patron activities ensure liquor regulations obeyed. Greet guests, escort seats, present menus wine lists. Schedule use facilities catering services events banquets receptions, negotiate details arrangements clients. Estimate food, liquor, wine, beverage consumption anticipate amounts purchased requisitioned. Create specialty dishes develop recipes used dining facilities. Establish enforce nutritional standards dining establishments based accepted industry standards. Take dining reservations. Coordinate promotions venders promote/advertise increase business. identification customers verify age requirements purchase alcohol. Balance cash receipts. Attempt limit problems liability related customers' excessive drinking taking steps persuading customers stop drinking, ordering taxis transportation intoxicated patrons. Stock bar beer, wine, liquor, related supplies ice, glassware, napkins, straws. Serve wine, bottled draft beer. Take beverage orders serving staff directly patrons. Clean bars, work areas, tables. Mix ingredients, liquor, soda, water, sugar, bitters, prepare cocktails drinks. Slice pit fruit garnishing drinks. Ask customers become loud obnoxious leave, physically remove them. Arrange bottles glasses make attractive displays. Plan, organize, control operations cocktail lounge bar. Order requisition liquors supplies. Supervise work bar staff bartenders. Clean glasses, utensils, bar equipment. Collect money drinks served. Plan bar menus. Create drink recipes. Serve snacks food items customers seated bar. Prepare appetizers pickles, cheese, cold meats. Monitor compliance health fire regulations regarding food preparation serving, building maintenance lodging dining facilities. Monitor food preparation methods, portion sizes, garnishing presentation food ensure food prepared presented acceptable manner. Count money make bank deposits. Investigate resolve complaints regarding food quality, service, accommodations. Coordinate assignments cooking personnel ensure economical use food timely preparation. Schedule receive food beverage deliveries, checking delivery contents verify product quality quantity. Monitor budgets payroll records, review financial transactions ensure expenditures authorized budgeted. Maintain food equipment inventories, keep inventory records. Schedule staff hours assign duties. Establish standards personnel performance customer service. Perform food preparation service tasks cooking, clearing tables, serving food drinks necessary. Plan menus food utilization based anticipated number guests, nutritional value, palatability, popularity, costs. Keep records required government agencies regarding sanitation, food subsidies appropriate. Test cooked food tasting smelling ensure palatability flavor conformity. Organize direct worker training programs, resolve personnel problems, hire new staff, evaluate employee performance dining lodging facilities. Order purchase equipment supplies. Review work procedures operational problems determine ways improve service, performance, safety. Assess staffing needs, recruit staff using methods newspaper advertisements attendance job fairs. Arrange equipment maintenance repairs, coordinate variety services waste removal pest control. Record number, type, cost items sold determine items may unpopular less profitable. Review menus analyze recipes determine labor overhead costs, assign prices menu items. Monitor employee patron activities ensure liquor regulations obeyed. Greet guests, escort seats, present menus wine lists. Schedule use facilities catering services events banquets receptions, negotiate details arrangements clients. Estimate food, liquor, wine, beverage consumption anticipate amounts purchased requisitioned. Create specialty dishes develop recipes used dining facilities. Establish enforce nutritional standards dining establishments based accepted industry standards. Take dining reservations. Coordinate promotions venders promote/advertise increase business. identification customers verify age requirements purchase alcohol.Balance cash receipts. Attempt limit problems liability related customers' excessive drinking taking steps persuading customers stop drinking, ordering taxis transportation intoxicated patrons. Stock bar beer, wine, liquor, related supplies ice, glassware, napkins, straws. Serve wine, bottled draft beer. Take beverage orders serving staff directly patrons. Clean bars, work areas, tables. Mix ingredients, liquor, soda, water, sugar, bitters, prepare cocktails drinks. Slice pit fruit garnishing drinks. Ask customers become loud obnoxious leave, physically remove them. Arrange bottles glasses make attractive displays. Plan, organize, control operations cocktail lounge bar. Order requisition liquors supplies. Supervise work bar staff bartenders. Clean glasses, utensils, bar equipment. Collect money drinks served. Plan bar menus. Create drink recipes. Serve snacks food items customers seated bar. Prepare appetizers pickles, cheese, cold meats. Monitor compliance health fire regulations regarding food preparation serving, building maintenance lodging dining facilities. Monitor food preparation methods, portion sizes, garnishing presentation food ensure food prepared presented acceptable manner. Count money make bank deposits. Investigate resolve complaints regarding food quality, service, accommodations. Coordinate assignments cooking personnel ensure economical use food timely preparation. Schedule receive food beverage deliveries, checking delivery contents verify product quality quantity. Monitor budgets payroll records, review financial transactions ensure expenditures authorized budgeted. Maintain food equipment inventories, keep inventory records. Schedule staff hours assign duties. Establish standards personnel performance customer service. Perform food preparation service tasks cooking, clearing tables, serving food drinks necessary. Plan menus food utilization based anticipated number guests, nutritional value, palatability, popularity, costs. Keep records required government agencies regarding sanitation, food subsidies appropriate. Test cooked food tasting smelling ensure palatability flavor conformity. Organize direct worker training programs, resolve personnel problems, hire new staff, evaluate employee performance dining lodging facilities. Order purchase equipment supplies. Review work procedures operational problems determine ways improve service, performance, safety. Assess staffing needs, recruit staff using methods newspaper advertisements attendance job fairs. Arrange equipment maintenance repairs, coordinate variety services waste removal pest control. Record number, type, cost items sold determine items may unpopular less profitable. Review menus analyze recipes determine labor overhead costs, assign prices menu items. Monitor employee patron activities ensure liquor regulations obeyed. Greet guests, escort seats, present menus wine lists. Schedule use facilities catering services events banquets receptions, negotiate details arrangements clients. Estimate food, liquor, wine, beverage consumption anticipate amounts purchased requisitioned. Create specialty dishes develop recipes used dining facilities. Establish enforce nutritional standards dining establishments based accepted industry standards. Take dining reservations. Coordinate promotions venders promote/advertise increase business.",CHEF
"CONSULTANT Professional Profile To obtain tax accountant position offers opportunity actively apply knowledge skills developed 9-year career international company. Qualifications Microsoft Word, Outlook, OneSource, OneNote, CorpTax, Oracle, PeopleSoft, CCH, BNA Excel Pivot Tables, VLookup Experience July 2015 September 2015 Company Name City State Consultant Projections Forecastings Analysis Foreign Source Income Sec 904 Foreign Tax Credit 6166 W-8BEN Transfer Pricing Assist preparation Forms 5471 8858s. Prepare ensure accuracy timeliness multi-state tax returns corporations including supporting information schedules Gather data required determine taxable income apportionment various states Assist improvement procedures within tax department order improve overall efficiency accuracy. Assist tax related projects. March 2010 January 2015 Company Name City State Senior Tax Accountant Reviewed U.S. foreign tax credit related calculations Sec. 901, including foreign tax receipts, computing foreign source income Sec. 904, tracking tax carry forwards overall foreign loss Reviewed separate consolidated foreign tax credit U.S. income tax return (Form 1118), including sourcing income allocation apportionment expenses Reviewed separate consolidated U.S Form 5471 Form 8858 returns including analysis accounts, book re-classes earnings profits adjustments related 70 foreign entities Part joint task force transfer pricing experts revised company's cost sharing calculation process including revision cost sharing cost pools, documentation, processes key controls led $20M savings company improved efficiency Reviewed quarterly buy-in cost share calculations including true adjustments, variance analysis ensured proper documentation Provided key support functions implementation OneNote paperless initiative resulted 80% cost savings, process consistency eased integration business applications Facilitated effort develop, update document processes procedures led standardized uniform work papers, time savings improved efficiency Monitored, tracked served point contact Form 6166 U.S. Residency Certificate Form W-8BEN minimize worldwide taxes imposed operations company foreign subsidiaries leading increased efficiency time savings. August 2005 February 2010 Company Name City State Tax Assistant Prepared foreign tax credit calculation including sourcing income deductions Prepared assisted corporate tax returns projects including U.S. federal, Forms 1118, 5471,8858, dual consolidated loss, U.S. federal estimated income tax payments extensions Led efforts prepare, maintain improve documentation support reporting functions performed 1118 tax compliance group Developed tracking system maintenance Form 6166 eliminated multiple requests IRS ensured residency documentation received timely Prepared Form 5713, international boycott affected legal entities drafted documentation used training tool process Reviewed book/tax difference proforma U.S. federal return Form 1120 U.S. entities foreign operations. March 2004 May 2005 Company Name City State AR/AP General Cashier Received checks, made deposits posted corresponding invoices. Prepared credit debit memos necessary adjust customer accounts receivable Paid invoices verifying transaction information, scheduling preparing disbursements obtaining authorization payment Proven track record resolving historical accounts receivable issues arising misapplication, incomplete application non-application customer payments Verified general ledger accuracy prepared monthly accruals analyzed trial balances Audited cash revenues areas hotel operation, balanced daily cash transactions ordered daily supply cash. Education May 2005 Webster University City State Finance M.B.A Finance 2001 Webster University City State Mathematics Bachelor Science Mathematics 2001 Webster University City State Journalism Bachelor Arts Journalism Skills accounts receivable, accruals, book, Credit, debit, documentation, Forms, general ledger, legal, Excel, Outlook, Microsoft Word, Oracle, PeopleSoft, Pivot Tables, Pricing, processes, reporting, scheduling, tax compliance, Tax, taxes, tax returns, variance analysis",CONSULTANT
"FULFILLMENT ADVOCATE Summary Guadalajara, Jalisco, Mexico With 8 year experience manufacturing IT companies knowing materials, finance,sales supply chain processes concern constantly growing. Today I would like bring expertise together strong analytical capabilities excellent communication skills international company customer focus. I fear changes I would like learn new processes involved new areas order multi skill person faces every situation right knowledge. I believe substantial skills materials finance areas could seen valuable assets would helpful achieving many business objectives. Highlights People Management Finance Manufacturing process Order entry Backlog Management Customer relationship Microsoft Office ERP (SAP,BAAN,ORACLE, 4TH SHIFT) Eclipse(Pricing program) Accomplishments Created critical backlog tracking improve on-time delivery, customer issues safety statistics. Kept inventory 99% System architecture migration ORACLE BAAN V, BAAN IV BAAN V Increased services penetration rate 20 25% Inventory reduced project desktops linux converstion WINDOWS Experience 04/2014 Current Fulfillment Advocate Company Name － City State Liaison sales, factory, planning customer logistics Coordinate Order management billing Billing Accuracy Business partner management. Backlog Management Customer relationship Supply analysis Orde entry 06/2012 04/2014 Business Operation Analyst Company Name － City State Liaison sales customer analyze best option customer customization services. Coordination execution customer services second touch(rework) area/manufacturing site Coordinate second touch operations forecasting, production plan, process improvements. Analysis backlog management. Responsible 2nd touch area, p People management (80 people 2 shifts) Suppliers relationship 01/2011 06/2012 CSSM Customer Sales Support Manager Company Name － City State Pricing update, New orderable items creation, customer relationship Anticipates communicates product pricing updates Ensures set-up maintenance Contracts (PS) Utilizes configuration tools develop valid configurations meeting sales customer reqs Create, submit, manage Lifecycle Maintenance PN Proactively manages EOL NPI offering catalog Propose alternatives EOL products Drive catalog set-up maintenance line Sales customer requirements 04/2010 01/2011 INVENTORY CONTROL TEAM LEAD Company Name － City State Inventory Control supervision Customer Service New Projects Implementation Purchase sales management People management Supervise, train provide support Hub's Specialist 1 charge. Drive month-end closing process end period, Ensuring Hub's Specialist complete month end close task's detect issue regarding receipts sales. Develop organize agenda work plan physical inventory different warehouses US coordinate process claim recover part discrepancies reported warehouse contact. Coordinate follow new set up's within VMI (Vendor Management Inventory) schema Projects involved: 04/2008 04/2010 Cost Accountant Company Name － City State General Ledger Inventory control, Cost Analysis, Customer service,P&L, Expenses analysis, Revenue recognition) Financial Fiscal statement preparation, presentation accounting reviews. Costs control distribution companies US, EUROPE MEX Intercompany Financial Customer service. US GAAP knowledge SOX Audit VMI financial flows set up. PPV monitoring handling Expenses analysis P&L Balance sheet reconciliation Overall Inventory control Finance Logistics process 05/2007 04/2008 Inventory Controller (Hub Specalist) Company Name － City State Purchase management Inventory control Customer service Sales order management Overall Inventory control Distribution Centers. Logistics criteria management (EXW, DDP DDU) Flextronics Supply Chain responsibility. Purchase, Sales Return orders (RMA RTV) PPV management Forecast cycle count analysis Keep inventory accuracy Sales order management Purchase order management. 05/2006 05/2007 Replenishment Coordinator Company Name － City State VMI Management Supply chain management Inventory control Work Buying staff Store Operations identify sales/inventory opportunities Confer vendor contacts obtain favorable timely deliveries well best possible pricing Waterfall forecast analysis Inventory Planning Supply negotiation VMI(SMI) program JIT scenario negotiation trough 3PL's In Plant Store Hardware packing Suppliers setup trough IPS Tents outside production buldings direct point use delivery. Supply Chain Management. Education 2008 Diplomado Cost Accounting University Guadalajara － City State Mexico 2004 Bachelors Degree International Business University Guadalajara － City State Mexico Personal Information Languages English 90% Portugues 60% Skills Customer Service Self Starter Team player Analytics Additional Information",ADVOCATE
"CHEMICAL ENGINEERING INTERN Objective Statement To obtain employment entry level Chemical Engineer utilizing current experience education. Competencies Project management Scheduling tools ChemCad, OAM, MES EPI Structural red-line revisions skills Advanced written conversational German Process piping Microsoft Office Quality control Strong presentation skills Process improvement Experience 05/2017 Current Chemical Engineering Intern Company Name － City State Intern AkzoNobel, assigned Columbus, Mississippi plant working 30-40 hours weekly Hydrogen Peroxide division. Primary duties include observation different processes (hydrogenation, oxidation, extraction, distillation, mixing, loading peroxide components). Updating OAM, MES, OEE portals daily information chief technician. Gathering quotes product specifications two assigned projects, red-lining P&IDs preparation changes within plant, assisting jobs supervisor needs done. Lead Management Change meeting regarding projects. Projects follows: -Replacing automatic valve control valve condensate tank; adding differential pressure transmitter control tank level; installing orifice plate pipe control flow tank. Responsibilities included obtaining bids mechanical labor, electrical instrumentation labor, DCS configuration quotes instrumentation. The scope project $50,000. Installing RF Capacitance probe existing sight glass holding tank; replacing chemical hose 316L stainless steel pipe installing control valve pipe control interface level within sight glass. Responsibilities included obtaining bids mechanical labor, electrical instrumentation labor, DCS configuration quotes instrumentation. The anticipated scope project $30,000-$50,000. 07/2016 08/2016 Chemical Engineering Summer School (ChESS Vienna) Company Name － City State The focus Chemical Engineering Summer school course, ChESS Vienna, practical exploration unit operations process engineering lab scale touring various chemical processing facilities Vienna. Additional goals included developing improved teamwork, presentation, laboratory skills, well expanding student's world view, providing enriching educational experience, improving global awareness students, enabling effective international settings. Organizations Member- American Institute Chemical Engineers Brother Alpha Kappa Psi Professional Business Fraternity UA College Engineering- Peer Mentor Technical Skills Qualifications Monitor analyze data processes experiments. Follow safety procedures employed workers operating equipment working close proximity ongoing chemical reactions. Improve processes separate components liquids gases generate electrical currents, using controlled chemical processes. Troubleshoot problems chemical manufacturing processes. Evaluate chemical equipment processes identify ways optimize performance ensure compliance safety environmental regulations. Research engineering aspects biological chemical processes. Conduct validation tests equipment processes. Determine causes operational problems failures. Evaluate characteristics equipment systems. Proficient Microsoft Office, OAM, MES, EPI. Working knowledge SAP, ChemCad, C+, Java. Advanced written conversational German. Intermediate conversational Spanish. ​ Education 2018 Bachelor Science Chemical Engineering University Alabama － City State USA Currently enrolled senior University Alabama majoring Chemical Engineering Anticipated graduation date: May 2018 2013 High School Diploma International Baccalaureate Program Fairhope High School － City State USA Graduated May 2013 IB Diploma.",ENGINEERING
"AVIATION CAMP ASSISTANT Profile Highly motivated results-oriented individual seeking internship Aerospace Engineer Northrop Grumman. Special interests include Unmanned Aerial Vehicles, Aeronautical Development Design, Structural Analysis, related areas inside competitive environment I use experience best serve needs company. Skills MATLAB, AVL, C Programming, Microsoft Word, Microsoft Excel, Microsoft PowerPoint Professional Experience Company Name October 2013 Current Collaborating others meet mission requirements accomplish objectives provided Northrop Grumman aerospace company. Part Unmanned Aerial Vehicle Simulations Team constructing models UAVs order obtain important aerodynamic properties perform flight test simulations. Worked directly UAVs take accurate measurements order model it. Designed accurate aerodynamic models UAVs using program AVL, program aerodynamic flight-dynamic analysis rigid aircraft arbitrary configuration. Modeled lifting surfaces, control surfaces, fuselage. Created data run files mass properties corresponding UAV. Executed run files UAV order obtain full linearization aerodynamic model flight state specified mass properties. Extracted stability-axis derivatives imported flight simulation program, FlightGear, model simulated plane flight characteristics behaviors UAVS. Company Name October 2013 Current Collaborating team design construct aircraft competing SAE Aero Design West. Sanded balsa wood wings smooth preparation carbon fiber wrapping. Prepared epoxy resin mixture application. Wrapped leading edge, wing spars, fuselage molds, fuselage walls carbon fiber. Sawed drill cutted fuselage components. Aeronautics F-22 Project Winter 2014 Performed Team Leader team four experimentation analysis flight dynamics parameters Lockheed Martin's F-22 Raptor Implemented low-speed wind water tunnel testing using test models obtain investigate flight dynamics performance characteristics. Analyzed flow vortices wing varying velocities increasing angles attacks. Calculated observed relationship importance effect Reynold's numbers aerodynamic coefficients. Compiled technical report detailing results calculations observations, compared accuracy wind/water tunnel testing theoretical F-22 characteristics. Company Name May 2013 Current Aviation Camp Assistant City State Assist children building flying model aircraft, launch rockets, complete flight simulation missions, conduct flight-related science experiments. Assist teaching course lessons based aviation, air, space topics Organize prepare lesson materials work directly instructors hands-on projects activities. Supervise elementary school-aged campers sign-in, sign-out, break times. Supervised field trips aviation-related locations. Work team comprised diverse instructors, assistants, volunteers provide children educational unforgettable experience. Company Name August 2012 January 2013 Guest Experiences Specialist City State Offer superior service potential actual guests museum according established procedures. Handle large volume in-person questions The Tech Museum, exhibits, programs, films, special events well downtown San Jose area. Be knowledgeable The Tech Museum's mission, programs exhibits stay current functioning entire institution. Greet school groups meeting teachers buses outside Group entrance, giving chaperone student instructions large groups Work collaboratively Guest Experiences staff, museum staff volunteers provide efficient seamless experience guests. Education Training California State Polytechnic University June 2016 Bachelor Science Aerospace Engineering GPA: GPA: 3.1 Dean's List 2 quarters Class Level: Junior Aerospace Engineering GPA: 3.1 Dean's List 2 quarters Class Level: Junior Aerospace Structural Mechanics I, Aerospace Feedback Control Systems, Fluid Dynamics, Gas Dynamics, Low-Speed Aerodynamics, Orbital Mechanics, Vector Dynamics, Thermodynamics. Sophomore Aircraft Design, Experimental Aerodynamics, Experimental Aerothermodynamics, Aerodynamics Flight Performance, Supersonic/Hypersonic Aerodynamics, Stability Controls Aerospace Vehicles, Guidance Controls, Aerothermodynamics I, II, III, Aerospace Structural Analysis I II, Electric Circuit Theory, Electronics, Aerospace Engineering Analysis, Technical Writing Engineers Interests American Institute Aeronautics Astronautics (AIAA) Fall 2013 Present Active member national collegiate level Attend biweekly general meetings attend field trips Society Women Engineers (SWE) Fall 2014 Present Active member national level SAE International Fall 2014 Present Active member national collegiate level Languages Conversational Spanish Skills C Programming, derivatives, edge, Electronics, special events, Team Leader, Lockheed Martin, materials, MATLAB, Microsoft Excel, Microsoft PowerPoint, Microsoft Word, San, simulation, Conversational Spanish, teaching, Technical Writing Additional Information Involvement American Institute Aeronautics Astronautics (AIAA) Fall 2013 Present Active member national collegiate level Attend biweekly general meetings attend field trips Society Women Engineers (SWE) Fall 2014 Present Active member national level SAE International Fall 2014 Present Active member national collegiate level",AVIATION
"SALES ENGINEER Summary I currently looking advance career position offers greater challenge, opportunity enhance company's productivity reputation. With educational background experience I gained previous position, I effectively connect customers, sales team, professional services department. Skills Strong analytical skills Excellent communication skills Strong interpersonal skills Critical thinker Data mining Data quality Data warehousing Database management Experience Sales Engineer November 2016 May 2017 Company Name － City State Deliver insight clients via Webex Mirth Solutions, primarily Mirth Connect, appliances NextGen Product solutions. Prepare sales reports via salesforce collecting, analyzing, summarizing sales information R&D application trends. Provide expert level product consultation align implementation deliverables client expectations sales objectives. Perform current state reviews future state recommendations enhance productivity increase ROI. Achieved organizational objectives development delivery complex, multi-product proposals quotes, RFP's, SOW's; delivered within timely accurate manner. Review proposals, whether writing new content, editing technical content, coaching team members ensuring proposal compliant, compelling aligned client requirements business drivers. EHR Application Specialist April 2014 March 2016 Company Name － City State Reviewed analyzed pre-existing artifacts associated applications understand as-is process. Troubleshoot EHR/EMR case Hosted clients locating, reproducing issue, using SQL Server Management Studio, SQL Statements, SQL Profiler, SQL Tracing. Communicate development team regarding application Defects Enhancement Request working support team ensure team meets goals times. Analyze independently identify complex problems within content-based software and/or stakeholder's data create requirements. Exercise independent judgment determine appropriate course action taken based analysis performed possible solutions order determine appropriate way define requirements. Xaxis, (24/7 Media. Business Data Analyst December 2013 January 2014 Company Name － City State Monitor, Analyzing, Optimizing campaigns via Open Ad Stream (Ad Server), AppNexus, Saleforce expert areas sites able make recommendations placements based key categories clients. Understand varied needs specific business objectives/goals Client. Analyzing identifying trends and/or issues within data, able make changes and/or recommendations optimize. Perform regular quality checks (QC) large data sets large data loads Oracle. Extracted, compiled tracked data, analyzed data generate reports using advanced Excel functions generate spreadsheets pivot tables. Manage deliverables requests new retailers, items data coverage. Data management tasks including receiving retail data partners, data scrubbing, data loading OAS application, data attribution mapping. Education Training B.S Business Administration, Management Marketing Option May 2014 The Pennsylvania State University Business Administration, Management Marketing Option 3.51 Dean's List (6) Master Professional Studies Data Analytics – Business Analytics Option 2018 The Pennsylvania State University － City State Master Professional Studies Data Analytics Business Analytics Option Present The Pennsylvania State University Data Analytics Business Analytics Option 3.71 Marketing Assistant October 2014 I.C.A.P (Indian Cultural Association Pennsylvania) － City State Marketing Assistant Complete event planning analyzing budgetary constraints *Gain communication relationship building skills interacting members event setups *Market events social media, marketing brand self-branding Interests SASA (South Asian Student Association), Penn State Abington Vice President Event Coordinator Technical analysis September 2010 May 2014 *Plan events increase communication cultural awareness campus community *Participate strategic planning meetings future organization technical analysis theatrical graphics aspects events designing fliers, brochures, invitations, profiles. Languages Trilingual English, Hindi, Guajarati Technical Qualifications Communication: Trilingual – English, Hindi, Gujarati Documentation Tools: Microsoft Office Suite, Enterprise Architect Project Management: JIRA, Rally Methodologies: SDLC, Agile, Scrum Language Familiarity: SQL, CSS, JavaScript, XML, HTML, XHTML, HTML5 Data BI Tools: Tableau, R, SAS, Excel Database Tools: MySQL, Microsoft SQL Server, Oracle Network Software: Citric MS Remote desktop CRM Applications: Salesforce, Service Desk Enterprise Operating Systems: Windows XP/Vista/7/8/, Mac OSX 10, iOS, Android Additional Information SASA (South Asian Student Association), Penn State Abington Vice President Event Coordinator Technical analysis September 2010 May 2014 *Plan events increase communication cultural awareness campus community *Participate strategic planning meetings future organization technical analysis theatrical graphics aspects events designing fliers, brochures, invitations, profiles.",SALES
"Summary Chicago HR generalist offering Recruitment, Attendance Management System, Payroll Processing, MIS, Employee Engagement processing Employee Master Data. Highly driven achieve company goals. Highlights Microsoft Office, specifically Word, Excel, PowerPoint Outlook (use Google Search, Yahoo Search, LinkedIn Search effectively Lateral Hiring highly Flexible. Experience 05/2014 04/2016 Company Name 01/2012 03/2014 HR Executive Company Name City State Selection Ratio. Updating creating Job Descriptions required. Coordination Hiring Managers capturing HR/ FTE requirements. Job Postings various job portals. Developed System called MINT tracking Recruitment Work Flow incorporating various selection offer making policies. Worked highly fast spaced environment responsible sourcing candidate's profiles job portals, social media, employment agency, employee referrals, screening Profiles, conducting HR interview round. Scheduling interview rounds Technical Interview Panelist's. Processing interview-assessment sheets, tracking applicant's interview status, collecting required number documents selected candidate. Job Offer preparation, getting approved Business Excellence Head. Offer Letter sharing explaining selected candidate various salary components. Successful Offer negotiations. Post offer acceptance arranging Medical check-up (Contractual/ Probation), gathering feedback Medical Check-Up Team. In case fit preparing sharing Appointment Letter candidate. Co-ordination Joining team SAP Hiring providing candidate's joining info Cost Centre/ GDC TML Grade/ CTC/ Designation/ Sub function1/ Sub function2/ Sub function3/ Past Work Experience Qualification. Taking follow-ups offered candidates till DOJ, informing Hiring Manager joining. Mapping HR Permanent/ IJP positions per Chairman's Approval Note, Preparing IJP forms, Processing IJP Release, shortlisting eligible ineligible IJP applications, arranging interactions Hiring managers, post selection publishing Office Orders. MIS Reporting: Using Microsoft Office (Excel, Word PPT) maintaining sharing Monthly Recruitment MIS several reports, trend analysis offered CTCs, providing data central team Preparing Benchmarks, generating various reports adhoc basis. Employee Engagement: Initiated various employee engagement activities various levels across various functions, Success story week, Game Possibilities, Weekly Fun Briefings, Nut Stacker, Time's value, know team, winning Losing etc. Successfully running employee month award, executing various adventure office trips, team building activities etc. Training programs focus customer development (Internal) showcasing friendly helpful organizational culture. Areas covered job equality, unity diversity, fairness work, increase satisfaction respect leadership, increase personal development, training, growth opportunities work place. Executed several HR group specific events as: Give Receive Feedback, I Hero, Business Games, Case Studies, Equipment Stimulation, In-Basket Technique, Role Plays, Personal Impact, personality traits, social graces, communication, customer maintaining small talk, establishing rapport. Making Effective presentations, tips techniques successfully delivering presentations, knowing teams skill level career aspirations"". Processing Payroll HR Shared Services business environment client SAP(ECC 6). Running On-cycles Off-cycles. following required compliances statutory labor laws. Running reconciliation checklist acute salary pay mining number errors. Responsible Pre-Payroll, Payroll Post Payroll activities. Processing payroll 2500 employee bi-weekly monthly basis. Handling HR/Payroll queries/inquiries employees emails/phone calls. Providing resolution /response within desired TAT/SLA set client. Uploading Electronic Fund Transfer File payroll processing (Net amount payable employee's saving account) client's corporate bank website. Processing Employee Master Data: Updating Employee Master Data SAP: New Hire Setup, Re-Hire, Reclassification, Termination employee, Personal details, Banking details, Address details, Planned working time, basic pay details, Recurring Payments deductions, One-time payment, Benefits, Loan set-up, Attendance, Overtime, Date Specifications, Communications, Personal ID's, Timesheet processing, entering leave requests. Reporting MIS: Generating various monthly weekly payroll reports, Preparing weekly trackers decks analyzing data Running various HR Adhoc query required. 02/2010 05/2011 Associate Company Name Education 2010 Master Science Human Resource Management Cardiff University UK Human Resource Management Master's Degree Master Science Human Resource Management Cardiff University Wales U K Human Resource Management MBA Human Resource MIT School Business City State India Human Resource Coursework Business Administration (HR) Bachelor Science Computer Science MGM College City State India Computer Science Coursework Computer Science Accomplishments 2005 FSMS Lead Auditor Course URS, Delhi (Oct 2011) Assisted Documentation Implementation ISO 9000 Manufacturing factory. Transitioned HRSS Payroll Processes. Experience Employee Master Data Processing SAP HCM Experience Talent Acquisition HR Projects (M.Sc. HRM): Understanding Training Process UK Indian Customer Care Centers, 2009. Summer Internship (MBA HR): Recruitment Selection Reliance Group, 2007. Created Rewards Recognition program controlling employee retention rate created Employee Engagement program employee motivation strategy. Staffing recruiting Payroll professional Employee Grievance Handling Interviewing expertise Employee Joining Induction Offer Negotiations Employee Training Benefits administrator Sr. Team Member HR Tata Motors Limited Pune MH, India Recruitment: Handling end end recruitment process single handedly various types job openings Contract/ Flexi, Permanent, IJPs, Employee Transfers IT, Strategic Projects, HR, Procurement, F&A, Admin, Sales dept., High. Personal Information Place Birth: Ausa, India Date Birth: 14th Feb, 1986 Present Resident Chicago, IL. Sex: Female Status: Married Interests Cooking Singing Highly active member cultural committee previous organizations responsible arranging coordinating various events weekly basis. Skills agency, Banking, basic, Benefits, Business Administration, bi, CTC, client, fast, focus, forms, GDC, Hiring, HR, team building, leadership, Excel, Microsoft Office, Office, Outlook, PowerPoint, Word, MIS, negotiations, organizational, Payroll, payroll processing, Processing Payroll, policies, presentations, rapport, Recruitment, Reporting, SAP, Scheduling, SLA, phone, Training programs, trend, website Additional Information Place Birth: Ausa, India Date Birth: 14th Feb, 1986 Present Resident Chicago, IL. Sex: Female Status: Married Hobbies: Cooking Singing Highly active member cultural committee previous organizations responsible arranging coordinating various events weekly basis.",HR
"IT CONSULTANT Career Overview Director Information Technology More two decades sound IT leadership areas including IT strategy security; systems analysis, architecting, installation, integration streamlining; software development management; network design, administration management; technical support help desk management telecommunications management. Proven business leadership skills strategic planning, consulting, change management, policy development, team leadership motivation, training development, project management, process improvement procedure development. Operationally astute demonstrated abilities new business development, needs assessments, proposal development, presentations, contract negotiations, post-sales support client relationship management. Financially savvy superior skills budget planning forecasting, business forecasting, financial reporting traditional accounting functions including A/R, A/P, General Ledger Payroll Management. Recent recipient B.S. Information Technology Concentration Cyber Security Technology completed case studies Current Homeland Security Issues, Perimeter Defense Techniques, Systems Analysis Development, System Modeling Theory Project Management. Qualifications Workforce Planning Scheduling Contractor Management Team Leadership Motivation Training Development Business Partnering Consulting Vendor Partnering Management Budgeting Payroll Management Business Startup Growth Technology Implementations Upgrades Network Architect Administration Network Security Website Creation Management Router Firewall Configuration Optimization Custom Database design Custom Front-End Systems design Development Environment Software: C, Microsoft Visual Basic, Visual Studio Enterprise Resource Planning (ERP) Software: Oracle E-Business Suite, Microsoft Dynamics GP, Sage Pro, MAS90 Object Component Oriented Development Software: Borland Paradox, C++; Practical extraction reporting language: Perl, Python, PHPWeb Platform Development Software: Hypertext markup language HTML, JavaScript, CSS Work Experience IT Consultant 01/2013 Current Company Name Provide IT consulting support clients including Intuit, Washington Home Mortgage, The Library Virginia NeighborWorks America Washington Home Mortgage: Recommend efficient use resources. Support planning Office 365 migration; facilitate Cisco UCS reinstall conversion T-1 Verizon Digital Voice. Library Virginia: Reviewed domain server installations processes improve performance. Documented systems. Installed configured Citrix Provisioning Services. Configured integrated Infoblox DNS appliances. Setup Hyper-V server image maintenance. NeighborWorks America: Created network documentation. Identified areas inefficiency help desk processes. Firewall changes ­ access NAT rules firmware upgrades. DC infrastructure (backbone, UCS/ blade servers, storage, switches, routers, vCenter, VOIP, etc.) optimization maintenance. Active Directory maintenance (domain controllers, multiple forests) ­ including resolving issues replication DNS AD info; troubleshooting domain controller issues, DNS management, CISCO ­ ASA, UCS, VOIP phone system Unified Communications, Data Domain, EMC storage. Analyzed Cloud services, submitted recommendations improvement, identified areas inefficiency. Created VMWare Server images adjusted performance stability. Technical Director/Consultant 01/2010 01/2013 Company Name A firm providing comprehensive technology consulting, IT support computer networking solutions. Served technical professional expert across teams, clients, information technology spectrum. Led served engagements involving management VMware ESXi; provision cloud service support; server workstation installation maintenance, SAN installation maintenance; switch, router, firewall VoIP support; Windows server installation upgrades; TCP/IP network design installation network security provisioning management. Led participated System Projects included: System PCI Compliance check configuration. Exchange 2000-2010 upgrades new installations. Campus wireless network design installation. Cisco VoIP systems design implementation. Server installation consolidation using VMware ESXi Hyper-V servers. Windows Terminal Server 2008 Wyse terminal installations. Director Managed Services IT Manager Professional Services Engineer 01/1993 01/2010 A firm providing comprehensive technology consulting, IT support computer networking solutions. Founded grew organization startup respected local consultancy. Drove new business development running daily back office support functions including finance, accounting, human resource management, staffing workforce management. Took lead delivering IT consulting professional services Associations, Non-profits, SMEs across DC/Metro Area. Served roles beyond project manager included lead programmer lead developer. Utilized technologies included DirectX C++ simulator; MS-SQL 200-2012, MySQL PHP Linux Windows 2003-2012 server platforms, C programs, VB scripts, PowerShell batch scripting. Functioned Chief Architect providing onsite remote network administration, peak 300+ network nodes among 30 different businesses. Grew home business handful clients profitable $25,000/ month operation effectively developing managing business development, client engagements supporting operations. Established partnerships major vendors, including HP, Dell, Microsoft (Solution Provider) Novell (Gold Partner). Directly managed projects engagements included: eCommerce websites creation installation. Hyper-V ESX installations Windows 2003 2008 servers Active Directory, LDAP email installations across wide area networks. NetWare networks; integration NDS conversions Active Directory networks. Firewall installations upgrades. Cisco routers switches; VPN networks optimization including site-to-site client/server. Voice IP PBX installations. Custom database web-based front-end systems development contact management, association membership, statistical analysis, business management tools. Communications Specialist Company Name Specialist Law Firm Gibson, Dunn Crutcher IT Manager CPA Firm Crutchley, Marginot Tosi. Provided WAN, LAN Server Management well OS network installs, upgrades migrations systems. implementations. Education Training Master Science Computer Science 2016 Georgia Institute Technology City State USA Bachelor Science Information Technology 2014 Strayer University City State GPA: Summa cum Laude Concentration Security Graduated Summa Cum Laude ITIL v3 Foundation · Security+ · Microsoft Certified Professional (MCP) · Master Certified Novell Engineer-Security Cisco Certified Network Associate · Cisco Certified Design Associate Member Information Technology Project Management Institute Information Technology Skills accounting, Active Directory, AD, Architect, Borland, Budgeting, business development, business management, Business Startup, C, C++, Cisco Certified Network Associate, Certified Novell Engineer, CISCO, Cisco Certified, Cisco routers, Citrix, client/server, computer networking, Consulting, contact management, controller, conversion, CPA, CSS, client, clients, database, Database Design, DC, Dell, documentation, DNS, eCommerce, E-Business, email, ERP, Enterprise Resource Planning, finance, Firewall, help desk, HP, HTML, human resource management, Hypertext markup language, PHP, image, information technology, IT support, ITIL v, JavaScript, LAN, LDAP, Team Leadership, Law, Linux, managing, MAS90, access, Microsoft Certified Professional, MCP, Microsoft Dynamics, Exchange, Office, Windows, 2000, migration, MySQL, NDS, network administration, network design installation, Network Security, Network, networks, new business development, Novell, NetWare, OS, Optimization, Oracle, developer, Paradox, Payroll, PBX, PCI, peak, Perl, phone system, processes, programmer, Python, reporting, Router, routers, Sage, SAN, Scheduling, servers, scripting, scripts, MS-SQL, staffing, statistical analysis, switches, switch, Systems Design, systems development, T-1, TCP/IP, Terminal Server, troubleshooting, Upgrades, VPN, Microsoft Visual Basic, VB, Visual Studio, Voice IP, VOIP, Website, websites, WAN, Windows server",CONSULTANT
"ACCOUNTANT Highlights TECHNICAL SKILLS NetSuite, QuickBooks, Excel, Power Point, Mas 90, Oracle Accomplishments Primary focus included Small Business Administration loans, outstanding debts Department Homeland Security, Department Defense Department Health Human Services Dean's List Experience Accountant July 2012 Current Company Name － City State Handle invoicing receivables consisting $15 million yearly sales Review credit applications issue credit terms Review purchase orders ensure proper amounts received inventory Set vendors customer records ensure proper documentation documented including tax exemption certificates 1099 information Month end reconciling bank accounts loan accounts File sales tax returns currently consists six states Manage company credit card expenses, including account reconciling employee expense reports approximately $40k monthly charges Review monthly GL, including expense accounts, fixed assets COGS Review sales commission reports Provide payroll support Review inventory, warranties service cases ensure accurate records kept Sales Use Tax Administrator June 2011 June 2012 Company Name － City State File approximately $1 million monthly sales use tax returns throughout North Central region, including eleven states, City Chicago, North Dakota Propane Minnesota Care Tax Prepare file tax deposits quarterly returns according state guidelines Perform month-end closure sales use tax general ledgers Review analyze account short pays tax issues Assess customer accounts determine proper taxability according tax publications set forth Department Revenue Maintain exemption certificates ensure state guidelines procedures followed Support branch locations, administrative corporate offices sales tax related issues Assist accounts payable receivable Accounting Associate August 2008 June 2011 Company Name － City State Accounts payable company headquarters three large operational centers, including coding, keying, purchase orders, employee expense reports, etc Portfolio balancing several large clients including Citibank Sallie Mae Bank reconciliations Importing financial data financial reporting software using Mas90 Ensure financial records maintained compliance accepted policies procedures internal client audits Ensure accurate timely monthly, quarterly year-end close Work closely several different departments clients ensure accurate records kept Compile analyze financial information prepare entries accounts Accounts receivable several different clients systems throughout company Government Collections Representative November 2004 August 2008 Company Name Involved initial startup department, creating implementing policies procedures ensure Government regulations met Performed team lead position consisting 15+ employee team Worked self-managed portfolio consisting 300 800 accounts Primary focus included Small Business Administration loans, outstanding debts Department Homeland Security, Department Defense Department Health Human Services Consistent top achiever performer Helped develop, implement maintain policies, procedures standards training new associates Advised provided customers account detail, payment history, loan refinance, etc. Analyzed credit history finances determine risk client Negotiated repayment defaulted loans within government guidelines Employment location verification litigation wage garnishment purposes Asset investigation location potential judgments Education Bachelor Arts Real Estate Finance University Northern Iowa － City State US University Northern Iowa, Cedar Falls, IA May 2008 Bachelor Arts Degree, Real Estate Finance Associates Applied Arts Applied Arts Hawkeye Community College － City State US Hawkeye Community College, Waterloo, IA May 2003 Associates Applied Arts Dean's List Skills Credit, Purchase Orders, Accounts Payable, File, Million, Sales, Sales And, Sales Tax, Tax Returns, Collections, Litigation, Loans, Team Lead, Training, Accounting, Accounts Receivable, Associate, Audits, Bank Reconciliations, Clients, Coding, Financial Reporting, Mas90, Reconciliations, Accountant, Accounts And, All Sales, Cases, Cogs, Credit Card, Documentation, Fixed Assets, Gl, Including Account, Inventory, Invoicing, Payroll, Receivables, Reconciling, Review Credit, Customer Accounts, Monthly Sales, With Accounts, With Sales, Excel, Mas, Mas 90, Netsuite, Oracle, Quickbooks, Finance, Real Estate",ACCOUNTANT
"COSTUMER SERVICES Summary Costumer representative background sandwich artist security looking join growing entrepreneurial organization part Executive team. Skills Operations management Financial records processing Quick learner Client-focused Computer proficient Active listening skills Telephone inquiries specialist Cash handling accuracy Superior communication skills Top sales performer Customer service expert Strong communication skills Superior organization skills Store maintenance ability Energetic work attitude Adaptive team player Cheerful energetic Telecommunication skills Experience Costumer Services 02/2018 Current Company Name － City State Answered customer questions took orders. Assisted customers finding solutions complaints, concerns inquiries. Recommended, selected helped locate merchandise based customer needs desires. Collaborated customer service team members give exceptional service throughout entire shopping purchasing experience. Built customer confidence actively listening concerns giving appropriate feedback. Extended customer subscriptions, offering discounts promotions ensure high customer retention rates. Confirmed appropriate changes made resolve customers' problems. Sandwich Artist 01/2017 02/2018 Company Name － City State Executed daily tasks assisted team members needed. Prepared food items, including sandwiches products meet customer specifications. Assisted customers, including answering questions preparing orders. Organized food preparation stations replenished supplies needed. Delivered superior customer service focused quality meeting customer needs timely manner. Cleaned maintained food preparation stations. Trained Sandwich Artists apply attention detail commitment quality. Communicated customer provide menu offering details assist decision-making. Proofed dough products baked breads, cookies bakery products. Handled bagged groceries carefully according customer preference. Stocked, priced, front-faced rotated merchandise. Monitored freshness condition prepared foods. Routinely cleaned table linens, table settings, glassware, windowsills, carpets, counters, floors, storage areas service refrigerators. Security Guard 05/2015 01/2016 Company Name － City State Maintained order, responded emergencies enforced federal local laws. Communicated supervisors regarding issues occurred duty. Immediately reported fires, accidents safety hazards. Enforced building rules regulations government facilities. Protected federal employees property monitoring access government-owned leased properties. Detained individuals necessary prevent security breaches. Patrolled premises regularly ensure safety employees visitors. Patrolled buildings, facilities perimeter areas prevent damage property. Florist helper Delivery driver 02/2011 03/2011 Company Name － City State Communicated information customers product quality, value style. Consulted customers latest styles trends. Communicated merchandise needs issues appropriate supervisors timely fashion. Kept showroom clean maintained neat, orderly product displays. Interacted customers retail buyers follow-up shipping statuses expedited orders. Worked team member performing cashier duties, product assistance cleaning. Stocked rotated inventory regularly. Resolved customer complaints adjusted orders. Selected efficient routes compliance delivery instructions fuel policy. Inspected maintained gas, oil water levels well tires, lights brakes. Loaded unloaded merchandise stores vendor locations. Processed payments accepting cash, checks credit card payments. Served company's bilingual Spanish/English customer service representative. Seasonal Field Worker 05/2006 08/2006 Company Name － City State Seasonal migrant worker would return every summer till 2012 Mowed edged lawns flowerbeds using shovel hula hoe. Operated motorized vehicles equipment tractors, traiers Mixed sprayed fertilizers, herbicides insecticides onto grass, shrubs trees. Installed rock gardens, ponds irrigation systems accordance client specifications. Planted seeds, bulbs, ground covers trees. Arranged shrubs, trees flowers create particular landscape effects. Education Training High School Diploma 2012 Psja Early College High School － City State Ranked Top 15% class 4.0 GPA Student council Member Future Farmers America member Jurnalism editor Secretary FFA Secretary student council Migrnat student Texas A&M International University － City State Major criminal justice Minor business administration Expected Graduation date December 2020 Texas A&M International University － City State Major criminal justice Minor buisness administration Community Service Volunteer WBCA 2012, 2013, 2014 2017 Volunteer Food bank 2013 Volunteer Habitat humanity 2012, 2013 Volunteer Farmers Market 2014 Volunteer softball games 2015, 2016 Languages Spanish English Skills Cash handling Careful active listener Multi-tasking Strong public speaker Professional friendly",AGRICULTURE
"SENIOR ACCOUNTANT Experience Company Name June 2011 Current Senior Accountant City State Prepare quarterly annual financial statements 17 multi-family communities distribution investors financial institutions. Reconcile account activity income statement balance sheet including cash, fixed assets, derivatives, equity, property debt. Coordinate review work external audit firms. Initiate capital calls distributions investors. Manage budgets construction loan activity approximately $100,000,000 active construction projects FL, MA, MD. Company Name March 2010 June 2011 Associate Fund Controller City State Performed quarterly annual close procedures MSREF (Morgan Stanley Real Estate Funds) 6I, largest international real estate investment fund date $8 billion partnership assets, draft financial statements distributed directly fund investors. Lead quarterly management fee process performing work draft approximately $14,000,000 bills fund Partners. Develop work plan ensure deadlines met, test results, delegate work Fund Controllers, perform detailed review work. Lead MSREF 6I initiative implement reinvestment proceeds (ROP) methodology reallocate approximately $120,000,000 cash to-date amongst investments deficient cash balances cover contributions expenses. Write formulas analyze cash movement Microsoft Excel assist four Information Technology Vice Presidents programming partner capital sub ledger system calculate movement test results. Wrote standard operating procedures memo ROP train team members. Company Name June 2007 March 2010 Advisory, Forensic Audit Associate City State Performed research locate red flags numerous potential fraudulent mortgages one largest bank failures U.S. history. Developed writing skills drafting forty memorandums summarized potential fraud loans presented multiple agencies Government. Wrote thirty-five page corporate intelligence narrative explaining personal Professional relationships individual investigation. These tasks assisted FBI arresting individual, suspected orchestrating two billion dollar mortgage fraud scheme. Performed substantive test work, analytical procedures, testing controls multiple audit clients, including leading sales inventory test work international company approximately one billion annual sales. Audited cash, receivables, investments, inventory, payables, property, debt, equity, revenue, cost goods sold, expenses. Analyzed audit client's major accounting processes, identified control weaknesses, recommended solutions improvements. Worked multiple phases, including fraud investigations data analytics, high profile engagement involving largest natural disaster relief fund United States history first analyze, discuss, research series fraud allegations received anonymous telephone hotline lead new, lasting client relationship Federal government. Analyzed series bank accounts owned twenty customers large, domestic bank determine amount funds stolen trace illicit transfers made bank employee account multi-million dollar fraud scheme. August 2006 May 2007 Accounting Tutor Sole Proprietorship City State Held private sessions teach financial accounting 25 individual client needs wrote practice questions resulted grade improvement amongst clients, including one increased exam performance 35 percentage points sessions. Education EMORY UNIVERSITY, Goizueta Business School 5 2007 Bachelor Business Administration Accounting City State GPA: GPA: 3.63/4.0 GPA: 3.77/4.0 Accounting GPA: 3.63/4.0 GPA: 3.77/4.0 Interests Fulton County CASA Board Directors Member, Treasurer. Plan fund raisers, review budget financial statements, supervise CASA staff not-for-profit organization trains volunteers mentor children pulled homes Fulton County court system abuse neglect. CPA, Hold active Georgia license scored 87 93 possible 99 four sections CPA exam. CFE, Certified Fraud Examiner, Skills accounting, balance sheet, budgets, client, clients, derivatives, drafting, equity, financial, financial accounting, financial statements, fixed assets, Funds, Government, Information Technology, inventory, investments, ledger, MA, Microsoft Excel, natural, page, payables, processes, programming, Real Estate, research, sales, scheme, telephone, writing skills Additional Information COMMUNITY SERVICE, CERTIFICATIONS AND AWARDS Fulton County CASA Board Directors Member, Treasurer. Plan fund raisers, review budget financial statements, supervise CASA staff not-for-profit organization trains volunteers mentor children pulled homes Fulton County court system abuse neglect. CPA, Hold active Georgia license scored 87 93 possible 99 four sections CPA exam. CFE, Certified Fraud Examiner, requires passing four exams two years work experience preventing detecting fraud. Recipient, 2007 John R. Jones Accounting Award. Given annually vote Emory University Professors recognize top performing senior year student academia, community involvement, character. Recipient, 2006 Ben Pius Award. Awarded Emory Professors recognize exceptional achievements highest performing junior year accounting student Emory University.",ACCOUNTANT
"TEACHER Profile I highly qualified K-12 Vocal Music Teacher holding BS Music Education Kansas State University Sterling College. (1999) I believe building solid foundation formative years helping students find many different ways experience music.I lead develop passion music performance leads continue Music Middle, High School beyond. Providing multiple delivery methods teaching, assures student experience, learn retain key music knowledge way learn best. Using Brain Research Strategies, coupled Multiple Intelligences, HOTS, Explicit Instruction, I found way teach students Music Core areas. Music Universal Language. Regardless gender race, music looks paper experienced numerous ways Culture. I passionate teaching! Areas Expertise Trained Explicit Instruction Trained HOTS Instruction 4 Years MTSS Leadership Team Corporate Trainer Customer Service Manager Quality Control Specialist Corporate Scheduler Professional Experience 08/2002 Current Teacher Company Name － City State Taught K-12 Vocal Music 9-12 Band Assistant. Responsible two schools, one Elementary one Middle High School. 6-8 Vocal Coleman MS, K-8 Vocal Music Horace Mann Dual Language Magnet K-5 Jackson Elem. At Coleman MS Choir 85 7/8 students rotation 6th Grade Students. Taught General Music also Choir performed 3 concerts year assisted Musicals. Horace Mann, rebuilt new Vocal Music Program K-8th Grade. Improved Choral Quality built concert attendance 40% 98% 1.5 Years. Started select performing group 3-5Th Graders called Singing Ambassadors. Served Latchkey Co Director 3 years Latchkey Assistant Director 1 year. Worked Dual Language environment past 11 years implemented Dual Language Strategies content area. 08/2001 07/2002 Teacher Company Name － City State Taught K-12 Vocal Music restructured HS Music Curriculum Responsible Elementary Windom MS/HS Little River Was HS Band Assistant 08/2000 05/2001 Teacher Company Name － City State Taught six sections grade level Kinder 2nd Grade Students. Gave three programs year helped tutor individual students. Accompanied select group 3-5 Grades. 08/1999 05/2000 Teacher Company Name － City State Vocal Music 5-8 Band 5/6 PE. Taught Vocal Music Kinder 8 Grade. Took MS students contest, District Choir. Taught Beginning Advance Band MS students took contest District Band. Taught 5-6 PE. 05/1995 10/1996 Vice President Human Resources Company Name － City State Hired levels new hires CU. Also served part management team. Assisted new accounts needed. Provided hospitality visitors Board meetings well special events. Worked closely people maintain positive work environment keep morale high. Assisted complaints provided customer service needed. 01/1994 01/1995 Scale Interface Installation Specialist Customer service Specialist Company Name － City State Traveled 3 state area put COOP scales computer interface, train staff use product. Troubleshoot phone travel address issues follow up. 08/1991 11/1993 Quality Control Compliance Asst Corporate Trainer Company Name － City State I answered Presidential Complaints, forwarded complaints President, part Presidents Council traveled Cherry Hill, NJ twice monthly meet corporate make sure compliant GE Customer Service based companies. Assisted Corporate Training Customer Service Representatives. Managed 14 phone reps. Used phone monitors monitor service provided team 14 phone representatives. Provided feedback used motivational strategies improve customer service. Education 1999 BS Music Education Sterling College － City State Music Education Music Education After taking 10 year break Education working Management GE Capital, I finished obtained Music Education Degree. 1989 Select One Music Education Kansas State University － City State Accumulated 176 college credits toward Music Education Affiliations Member KMEA/NEA Member UTW Member Executive Council KSU Alumni Choir Skills Corporate Trainer, Member GE Capital President's Council, Quality Control Customer Service Management. Motivational Strategist",TEACHER
"PATIENT CARE TECHNICIAN Summary Enthusiastic hardworking nursing school graduate. Graduated Salutatorian Magna Cum Lauda Chamberlain University. My can-do attitude led valued member prior employers. I extremely dedicated always strive provide best service possible, one I proudly put name on. I understand importance getting job done correctly first time, timely manner. I strong advocate patients healthcare team I work for. Experience 12/2016 07/2017 Patient Care Technician Interviewed patients, measured vital signs, documented information patients' EMR. Assisted nurses pre-and postoperative therapy treatments; inserting discontinuing Foley catheter, discontinuing IV catheters, maintaining IV fluids. Collected prepared laboratory specimens, preformed glucose monitoring. Transported patients via wheel chairs stretcher, assisted patients ambulate around unit. Notified nurses conditional changes patients care. Provided care comfort patients, ensuring best possible care. 06/2010 12/2014 Server Company Name Assisted patrons selection food beverages presenting menu, offering recommendations. Transmitted orders bar kitchen recording patrons' choices; identified patrons' special dietary needs special requests. Protected establishment patrons adhering sanitation, safety, alcohol beverage control policies. 09/2005 09/2009 Aviation Electronic Technician Company Name Drastically reduced aircraft discrepancies 30% tenure Patrol Squadron Sixteen. Troubleshot, replaced, repaired critical electronic equipment 17 different P-3C aircraft avionic systems. Responsible accurate timely updating aircraft log books. Accountable 10 junior sailors work center. 07/2000 08/2005 Company Name Assisted DVM medical examinations, triaged incoming patients managed clients throughout visit. Prepared animals surgery, prepared surgical packs, monitored patients anesthesia, assisted Veterinarians surgical procedures. Performed dental procedures, x-rays, lab bloodwork. Gave vaccinations, obtained blood samples, administered medications. Monitored appropriately documented patient vital signs activity. Clearly communicated instructions clients veterinary assistants. Education Training June 25, 2017 Bachelors Science Degree Nursing Chamberlain University － City State Nursing May 6, 2011 Associates Arts Florida State College Jacksonville Interests Registered Nurse- State Florida July 18, 2017 *American Heart Association Basic Life Support (BLS) Certification Preceptorship UF HEALTH EMERGENCY DEPARTEMENT: *Stabilized managed basic life support high acuity patients. *Triaged patients according acuity. *Assessed collected data patient health history current condition. *Coordinated health care team, including physicians, pharmacists, technicians. *Initiated corrective action equipment patient showed adverse worsening condition. *Documented information concisely, accurately, according hospital policies. *Inserted IV catheters, administered IV fluids, medications appropriate. *Collected blood specimens interpreted lab results. *Collected prepared laboratory specimens, performed glucose monitoring. *Assisted physicians performing procedures. *Initiated patient education, including manage illness/injury explaining post treatment home care needs, diet, exercise, self-administration medication, well referrals. Clinical Experience: Over 400 hours UF Health *Transitional Care Unit *Neurological Medical Surgical *Orthopedic Medical Surgical *Labor Delivery *Neonatal Intensive Care Unit *Neonatal Intensive Care Unit, Step *Pediatric Emergency Department *Intensive Care Unit Northeast Florida State Hospital *Mental Health Nursing Memorial Specialty Hospital *Medical Surgical Skills anesthesia, C, clients, policies, presenting, recording, safety, surgery, therapy, vital signs, x-rays Additional Information Licensure: *Registered Nurse- State Florida July 18, 2017 *American Heart Association Basic Life Support (BLS) Certification Preceptorship UF HEALTH EMERGENCY DEPARTEMENT: *Stabilized managed basic life support high acuity patients. *Triaged patients according acuity. *Assessed collected data patient health history current condition. *Coordinated health care team, including physicians, pharmacists, technicians. *Initiated corrective action equipment patient showed adverse worsening condition. *Documented information concisely, accurately, according hospital policies. *Inserted IV catheters, administered IV fluids, medications appropriate. *Collected blood specimens interpreted lab results. *Collected prepared laboratory specimens, performed glucose monitoring. *Assisted physicians performing procedures. *Initiated patient education, including manage illness/injury explaining post treatment home care needs, diet, exercise, self-administration medication, well referrals. Clinical Experience: Over 400 hours UF Health *Transitional Care Unit *Neurological Medical Surgical *Orthopedic Medical Surgical *Labor Delivery *Neonatal Intensive Care Unit *Neonatal Intensive Care Unit, Step *Pediatric Emergency Department *Intensive Care Unit Northeast Florida State Hospital *Mental Health Nursing Memorial Specialty Hospital *Medical Surgical Awards: *Salutatorian, Magna Cum Laude graduate Chamberlain University. *Honor Graduate: P-3 Electrical Connector Wire Repair Organizational Maintenance Course P-3C Avionics Organizational Level Maintenance Course, Aug. 2006. *Enlisted Aviation Warfare Specialist, Nov. 3, 2006 *Department Navy, Good Conduct Award, Sept. 7, 2007 *Navy Marine Corps Achievement Medal, Sept. 6, 2009",AVIATION
"PERSONAL STYLIST- WOMEN'S DESIGNER Summary Eager work fast-paced customer focused environment driven expand sales volume utilizing developing technology. Proficient understanding client needs collaborating creative vision exceed expectations deliver results conducive cultivating relationships growing business. Skills Microsoft Office: Word PowerPoint Excel Experience Personal Stylist- Women's Designer 05/2014 02/2017 Company Name City State Leverages knowledge design brands create personalized experience individual clients based dressing concerns. Nurtures relationships creating impactful appointments accompanied planned follow-ups. Effectively time manages consultations future clients servicing within store. Utilizes internal digital application wardrobing clients terms. Implements communication templates via text email regarding selling campaigns customer rewards incentive programs. Integrates tools improve customer retention achieve significant level designer selling volume. Sales Associate- via C department 02/2010 05/2014 Company Name City State Relocated personal clientele competitive top volume door. Profited business development elevated women's designer department. Effectively time managed customer service create personalized experience maximizing sales volume. Regularly attended product knowledge seminars allowing delivery service highest level. Initiated conversations management unexpected problems arose ensure future success amongst team client relationships. Sales Associate, Savvy department 06/2006 02/2010 Company Name City State Successfully assisted customers choosing outfits consistent needs budget. Developed relationships offer value customer experience. Increased sales volume suggesting additional items point service. Advanced visual presentation merchandise selling floor. Adapted numeracy skills conducting transactions customers. Team Member 08/2004 06/2006 Company Name City State Delivered friendly prompt service customers. Managed stock levels prevent shortage items. Contributed maintaining company integrity transaction. Performed training mentor shift lead critical times. Achievements 2016 Net Sales Volume- $783,210 Own Your Business Chart- 58.1% exceeding 40% expectation Cross-Sell Reporting- 48.7% exceeding 30% expectation Personal Stylist- 3 Years Quarterly Top Tier Volume- 3 Quarters Quarterly Pacesetter Volume- 5 Quarters Yearly Pacesetter Volume- 2 Years Customer Service All Star- 2 Years ​ Education Training Bachelor Arts Business Administration (Marketing) 2008 California State University Fullerton City State",DESIGNER
"MDS COORDINATOR Skills Skills Used I enjoy challenging sticks. I try best best. Enjoy working team self needed. Staff LPN Smith Village Chicago, IL October 2013 April 2015 Responsibilities Provide Patient care, Manage team CNA's, Injections, Diabetic management, CVA cases, Wound Care, GT management, Psych Care, Med Surg, Assited Living Care, IV care Management, etc Participated completed 8 weeks training total MDS 3.0/ RAI process, Understanding Principals process RAI 3.0, PPS/OBRA Regulations Guidelines, Understanding MDS 3.0 Coding OBRA PPS, Able accurately assess Activities Daily Living, PPS/Medicare Timing Scheduling, Familiar Care Assessments (CAAS), Understanding RUG IV Payment Prospective System, Clinical Reimbursement Quality Care, Maximization Skilled Nursing Facility State Federal (Medicare) Reimbursement programs utilizing RUG IV guidelines, Vital Signs Injections, Glucose testing, Dressing Changes, CPR certified adults, infants, children, Surgical Sterile Field, Standard first aid, GT feeding management, IV management, Daily computer internet use (9 years) Certifications/Licenses MDS 3.0 Coordinator Clinical reimbursement/ MDS 3.0 Coordinator Accomplishments Great Patient Care, Great Management skills, Skills Used Time Management, Managing team CNA's, Obtain follow MD orders written, IV management, Medicare charting,etc Staff LPN Prairie Manor Nursing Rehab Chicago Heights, IL February 2012 September 2014 Responsibilities. Provided nursing care 30 residents simultaneously. Supervised 4 nursing assistant throughout shift. Rendered care/medication administration geriatric population daily basis. Performed nursing assessment documentation necessary. Daily computer internet use. Ongoing educating training staff, residents, families care process. Provided input Interdisciplinary Team members total resident care. Completed nursing assessment documentation timely basis Skills Used. Vital Signs. Glucose testing. CPR Certified adults, infants children. Dressing changes/ wound care. Injections. Surgical Sterile field. Standard first aid G-Tube feedings, Foley care, IV management, wound care, etc Staff LPN HCR Manor Care Oak Lawn, IL December 2009 February 2012 Responsibilities. Provided nursing care 30 residents simultaneously. Supervised 4 nursing assistant throughout shift. Rendered care/medication administration geriatric population daily basis. Performed nursing assessment documentation necessary. Daily computer internet use. Ongoing educating training staff, residents, families care process. Provided input Interdisciplinary Team members total resident care. Completed nursing assessment documentation timely basis Skills Used Vital Signs. Glucose testing. CPR Certified adults, infants children. Dressing changes/ wound care. Injections. Surgical Sterile field. Standard first aid G-Tube feedings, Foley care, IV management, wound care, etc. Experience 08/2015 Current MDS Coordinator Company Name － City State Responsibilities Assist Open schedules nurses IDT complete MDS. Ensure data entered accurate acceptable maximum amount reimbursement eHealth data. Assist creating programs based residents best interests hand increasing reimbursement facility/community. Meet IDT ensure quality care provided residents times. Assist Restorative Nurse establish appropriate realistic care plans. Efficient Point Click Care. 01/2006 Current Phlebotomist Company Name － City State Obtain venous blood samples variety patients aging infants geriatrics. Experience heel sticks hard sticks. 10 yrs Inpatient/ Outpatient experience. Education Training 2015 LPN Nursing Brown Mackie College － City State 3.0 Nursing 2009 Phlebotomy Technician Certificate Phlebotomy Technician Prairie State College － City State 2020 Associate Applied Science NURSING Prairie State College － City State USA Personal Information Very Flexible, Dependent, Great Time Management, Accountable. Enjoys challenges Working Smart Hard. Excellent Customer Service. Educated MDS maximize facility reimbursement status accurate timely manner. Skills CNA, CPR certified, Diabetic, first aid, Geriatrics, Injections, Nursing, Patient care, Phlebotomy, Coding, Quality, Scheduling, Technician, Vital Signs, Wound Care Additional Information Additional Information Very Flexible, Dependent, Great Time Management, Accountable. Enjoys challenges Working Smart Hard. Excellent Customer Service. Educated MDS maximize facility reimbursement status accurate timely manner.",ADVOCATE
"INSTRUCTOR/WRITER Experience Instructor/Writer February 2013 Current Company Name － City State Conducted student training Administering Maintenance instruction airframe systems associated UH-60 A/L helicopter combination subjects include: Construction Mission Capabilities, Contemporary Operational Environment, Shop Flight Line Safety, Hazardous Material Program, Common Precision Tools, Hardware Safety Devices, Ground Support Equipment Aircraft Ground Handling, Troubleshooting, Functional Users Manual Army Maintenance Management System-Aviation (DA PAM 738-751), Unit Level Logistics System-Aviation, Landing Gear, Electrical Fuel systems, Main Rotor system, Tail Rotor Drive systems, Power Plant, Hydraulics Flight Controls, Utility systems, Inspections Corrosion, Army Aviation Maintenance (TC 3-04.7), Preparation Shipment, Quality Assurance Flight Regulations. Administered performance evaluations airframe systems associated UH-60 A/L helicopter combination subjects include: Construction Mission Capabilities, Contemporary Operational Environment, Shop Flight Line Safety, Hazardous Material Program, Common Precision Tools, Hardware Safety Devices, Ground Support Equipment Aircraft Ground Handling, Troubleshooting, Functional Users Manual Army Maintenance Management System-Aviation (DA PAM 738-751), Unit Level Logistics System-Aviation, Landing Gear, Electrical Fuel systems, Main Rotor system, Tail Rotor Drive systems, Power Plant, Hydraulics Flight Controls, Utility systems, Inspections Corrosion, Army Aviation Maintenance (TC 3-04.7), Preparation Shipment, Quality Assurance Flight Regulations. Prepared reviewed lesson plans, course materials, references, training aids, briefings, slides, presentations airframe systems associated UH-60 A/L helicopter combination subjects include: Construction Mission Capabilities, Contemporary Operational Environment, Shop Flight Line Safety, Hazardous Material Program, Common Precision Tools, Hardware Safety Devices, Ground Support Equipment Aircraft Ground Handling, Troubleshooting, Functional Users Manual Army Maintenance Management System-Aviation (DA PAM 738-751), Unit Level Logistics System-Aviation, Landing Gear, Electrical Fuel systems, Main Rotor system, Tail Rotor Drive systems, Power Plant, Hydraulics Flight Controls, Utility systems, Inspections Corrosion, Army Aviation Maintenance (TC 3-04.7), Preparation Shipment, Quality Assurance Flight Regulations. Supervisor: Jonathan Hoesley (757-878-5350) Okay contact Supervisor: Yes. Maintenance Supervisor July 2011 November 2012 Company Name － City State Managed coordinated maintenance/production activities 30 subordinates. Supervised provided technical guidance maintenance personnel performing UH-60 A/L aircraft subsystem maintenance evaluated maintenance operations facilities compliance directives, technical manuals, work standards, safety procedures, operational policies. Demonstrated continuous effort improve operations, decrease cycle time streamline work processes. Technical Inspector August 2010 June 2011 Company Name － City State Inspected, monitored, observed evaluated maintenance operations ensure compliance latest version maintenance manuals ensure documentation thoroughly accurately researched accomplished. Reported deficiencies recommended corrective actions. Ensured established standard procedures observed conducting ground tests preflight, daily, scheduled unscheduled, special conditional inspections well safety-related matters coordinated efforts enhance safety, accident prevention, safety stand-down programs procedure interpretations. Responsible overall operation Inspection Department such, final authority releasing airframes, engines, appliances component parts. Quality Assurance Evaluator June 2007 June 2010 Company Name － City State Served Quality Assurance Evaluator (QAE) Aviation Center Logistics Command, involving Aviation Maintenance contract. Supported Aviation Training Brigade (ATB) commander's mission train Army aviators acting liaison ATB maintenance contractor, coordinated logistical requirements monitors contractor performance. Coordinated ATB contractor resolve difficulty encountered maintenance techniques, work accomplishment, technical compliance directives, support requirements allowed within contract specifications. Implemented Contracting Officer Representative's (COR) quality assurance plan performing quality assurance plan performing quality assurance inspections (Quality Assurance Evaluation Surveillance Plan (QAESP) evaluations contractor performed aircraft maintenance repair (Aircraft Availability Inspection (AAI) support organizational intermediate maintenance aircraft types assigned. UH-60 Blackhawk 3 years. Supervisor: Bill Hensley (334-255-0717). Okay contact Supervisor: Yes. Education Technical Occupational Certificate 3 2009 North Central Institute － City State United States GA-101 General-Airframe Job Related Training: Instructor Certification UH-60 A/L Helicopters, 15 May 2013 Cadre Training Course(CTC), 08 March 2013 UH-60 M Helicopter Course, 21 March 2014 UH-60 A/L Helicopter Repairers Course, 02 October 1998 Fundamentals Systems Acquisition Management ACQ101 Section 308, 01 November 2007 Risk Management CLM017 21 March 2008 Production, Quality Manufacturing Fundamentals PQM101 Section 302, 18 March 2008 Personal Information (*) Indicates professional reference Skills streamline, Army, Hardware, CTC, documentation, Functional, Hydraulics, instruction, Instructor, Logistics, materials, monitors, organizational, personnel, policies, presentations, processes, Quality, quality assurance, Risk Management, Safety, Supervisor, technical manuals, Troubleshooting Additional Information (*) Indicates professional reference",AVIATION
"INFORMATION TECHNOLOGY SPECIALIST INFORMATION SECURITY OFFICER Profile blah, blah Core Qualifications Oracle Certified Professional (OCP), versions 8.0, 8i, 9i, 10g, 11g Certified Information Systems Security Professional (CISSP) (ISC)2 Certified Information Security Manager (CISM) ISACA UNIX/LINUX Strong collaborative skills Patch management Database servers Professional Experience Information Technology Specialist Information Security Officer October 2010 July 2015 Company Name － City State Installing configuring Oracle software versions 10g-12c. Scripting maintenance monitoring tools. Creating Risk Assessment template based NIST 800-30R1 facilitate evaluate secure software development practice. Building automated database risk/security models quantifying degrees database risk enabling standardization prioritization remediation efforts. Managing/mentoring support staff participating 24X7 production support security monitoring rotation large scale, mission critical applications. Developing, implementing supporting enterprise backup recovery, change control, security audit procedures. Performing database, server application performance security monitoring tuning. Implementing vendor customized database auditing analysis packages. Develop pattern recognition triggers Anti-Money laundering systems. Working closely Corporate Security ensure application database server procedures controls support government regulations corporate policies. Designing implementing least-privilege database administration model application development templates. Providing support guidance modeling, development testing enterprise applications ensure applications secure, highly available fully meet needs end user communities. Develop ITS Enterprise Database installation, configuration, monitoring security standards procedures. Train Database Administrators security best practices, change control, monitoring, account management role-based user administration. Create configure security templates Oracle Enterprise Manager. Act bureau security liaison represented database security conferences meetings. Develop implement database security policies procedures. Create comprehensive cross-referenced database security benchmark utilizing CIS Oracle Security Benchmark, NIST DoD. Managed IBM engagement Guardium proof concept procurement. Provide remediation roadmap database application security issues. Identify analyze data access rights violate state law memoranda understanding. Replace manual terminal service audit reports secure self-service, repeatable audited process using PL/SQL COGNOS. Vice President April 2002 September 2010 Company Name － City State Perform database penetration testing regular server database scanning security vulnerabilities compromised passwords. Technical lead database consolidation, backup software replacement, PeopleSoft upgrade Anti-Money Laundering projects. Responsible operational aspects Oracle database administration activities including capacity planning, installation configuration Oracle RDBMS, Grid Control ASM software, patches supporting products, backup recovery, database tuning, monitoring troubleshooting utilizing TKPROF, OEM, STATSPACK, DBArtisan, Tivoli custom SQL, PL/SQL UNIX shell scripts. Plan manage multi-location disaster recovery exercises. Provide operational 24X7 support corporate Oracle systems (341 databases, 65 servers, 5 versions Oracle 5 operating systems). Developed implemented procedures reduced in-house database problem tickets 60%, job failures 80% on-call support issues 80%. Created enterprise wide capacity planning, troubleshooting performance monitoring models. Coordinated supported application development, testing performance improvement efforts including data model revisions, SQL tuning client configurations. Instituted series workshops, classes training programs developers expand knowledge understanding SQL, Oracle data security. This group self-sufficient. Performed block-level data recovery Oracle Corporation said possible, saving critical business data minimizing impact business functions. Database Manager February 2000 April 2002 Company Name － City State Created supported multi-instance spatial environments internet startup company. Gathered user requirements designed built logical physical database structures. Managed Unix server farm ensure proper sizing, organization, recoverability. Wrote PL/SQL, SQLLoader custom routines load integrate data various outside sources enforce data security, reliability integrity. Monitored shared system resources recommend improvements application development staff. Wrote database-monitoring scripts used page DBA event database problems. Automated DBA functions table restructuring, statistics, space management backup. Senior Database Administrator January 1999 February 2000 Company Name － City State Technical liaison support manager international leasing company. Traveled abroad needed. Participated due diligence audits takeover candidate companies. Wrote Oracle installation configuration standards Windows NT UNIX. Created DBA practice lab developed practice lab exercises DBA staff learn backup recovery software. Worked closely various vendors development groups improve application reliability performance. Developed Capability Maturity Model created CMM training program database administration. Provided 24X7support international commercial leasing applications. System Staff Specialist/Database Administrator December 1997 January 1999 Company Name － City State DBA telesales, signature verification, electronic payment systems. Participated off-site disaster recovery exercises. Reviewed schema, tuned queries managed change control process. Developed Cost Based SQL Standards trained development staff SQL tuning. Provided database design consultation projects. Developed database installation administration guidelines. Senior Database Administrator June 1997 December 1997 Company Name － City State Converted document management system Sybase Oracle. Mentored trained Oracle database administrators client sites. Monitored tuned Oracle system applications prevent resource shortages shorten execution time long-running queries. Conducted training database concepts SQL. Database Administrator September 1996 June 1997 Company Name － City State Implemented maintained critical high volume online Internet server Oracle databases UNIX environment. Performed performance monitoring, capacity planning application tuning. Worked closely engineering consulting firm trouble shoot database applications, optimize system performance, ensure data integrity increase system reliability. Wrote extensive SQL PL/SQL programs manage data create ad hoc reports. Developed, implemented enforced Oracle design usage standards. Associate Computer Programmer/Analyst June 1991 September 1996 Company Name － City State Technical lead responsible Pavement Bridge Management Systems development production Oracle databases operating client/server environment. Prepared EDP sections consulting contracts budgets. Managing analyst Pavement Bridge Maintenance Systems jointly developed Rensselaer Polytechnic Institute Thruway Authority. Developed maintained data standards agency data dictionary system. Education Master Science Management College Saint Rose － City State Management Bachelor Arts Music History City State Music History Skills account management, ad, analyst, application development, ASM, agency, audit reports, auditing, backup, budgets, c, Capability Maturity Model, CMM, capacity planning, client/server, COGNOS, concept, conferences, consultation, consulting, contracts, client, data dictionary system, database applications, database administration, DBA, databases, Database, database design, Designing, disaster recovery, document management, due diligence, government regulations, IBM, Information Security, Information Systems, law, Managing, meetings, mentoring, access, Money, Windows NT, modeling, Enterprise, operating systems, Oracle Enterprise Manager, Oracle, Oracle database, PL/SQL, page, PeopleSoft, policies, procurement, Oracle RDBMS, Risk Assessment, scanning, servers, scripts, Scripting, software development, SQL, SQLLoader, statistics, Sybase, Systems development, Tivoli, training programs, troubleshooting, UNIX, UNIX shell scripts, upgrade, workshops",INFORMATION-TECHNOLOGY
"DIGITAL PROJECT MANAGER Skills Strong quantitative qualitative problem solving skills. Excellence digital marketing including Facebook, Twitter, Google+, LinkedIn. Experience 02/2017 Current Digital Project Manager Company Name － City State Responsible managing digital projects bringing teams together make things happen. Leading, empowering, facilitating communicating. Used data marketing analysis reporting drive sales business development goals. Organize oversee promotional activities, including major events operating budgets $20,000. Created cradle grave marketing approach began initial marketing outreach ends data tracking analytics. Created metrics evaluate: Who visiting 6 Salon digital social media spaces, marketing channels driving customers, customers best driving revenue, lifetime value customer. 05/2015 02/2017 Marketing Associate Company Name － City State Develop comprehensive marketing strategy 6 Salon based corporate goals objectives. Daily management social media platforms, well real time analytics performance goals. Perform primary research activities, evaluate market opportunity based secondary research. ACCOMPLISHMENTS. Developed executed social media strategies, increased online presence 400%. Used data marketing analysis reporting drive sales business development goals. Organize oversee promotional activities, including major events operating budgets $20,000. Created cradle grave marketing approach began initial marketing outreach ends data tracking analytics. Created metrics evaluate: Who visiting 6 Salon digital social media spaces, marketing channels driving customers, customers best driving revenue, lifetime value customer. 05/2012 Current Director Company Name － City State Develop comprehensive marketing strategy 6 Salon based corporate goals objectives. Daily management social media platforms, well real time analytics performance goals. Perform primary research activities, evaluate market opportunity based secondary research. ACCOMPLISHMENTS. Developed executed social media strategies, increased online presence 400%. Used data marketing analysis reporting drive sales business development goals. Organize oversee promotional activities, including major events operating budgets $20,000. Created cradle grave marketing approach began initial marketing outreach ends data tracking analytics. Created metrics evaluate: Who visiting 6 Salon digital social media spaces, marketing channels driving customers, customers best driving revenue, lifetime value customer. 08/2004 Current Stylist Product Sales Company Name － City State Create maintain loyal customer base. Use creative styling techniques expand reputation reach 6 Salon. Drive new product sales existing customers, growing marketshare 6 Salon. ACCOMPLISHMENTS. Ranked #1 45 sales representatives promotion sales high end hair products. Established loyal customer base saturated marketplace, leading client referrals, increased marketshare. Created efficient supply chain within 6 Salon manage clients, existing inventory, procurement new inventory. Recognized highest client retention rate 52%. 05/2011 09/2011 Lead Intern Company Name － City State Marketing Research Responsibilities: Henkel $20 Billion USD corporation Aerospace, Automotive, Industrial, Cosmetics markets. Their brands include: Dial Soap, Loctite, Purex, Schwarzkopf, Got2B. Responsible marketing PR activities Cosmetics Division. ACCOMPLISHMENTS. Cross-functional team lead innovative new product launch. Utilized secondary research gain insights regarding product performance needs. Managed design development packaged products. Managed consumer events planning public relations. Worked design production sales collateral marketing materials. Analysis competitive house brand marketing data focusing ""Got To Be"" Product line. Earned promotion become head intern Vice President Marketing. Education Training 2014 Bachelor Science Marketing Business Management Oakland University Marketing Business Management Skills approach, Automotive, brand marketing, budgets, business development, competitive, client, clients, driving, functional, inventory, team lead, managing, marketing analysis, Marketing Research, marketing strategy, marketing, market, marketing materials, PR, problem solving skills, procurement, promotion, public relations, real time, reporting, research, sales, Soap, social media platforms, supply chain",DIGITAL-MEDIA
"SENIOR FIELD APPLICATION SPECIALIST Summary Senior Field Application Specialist extensive customer training experience large, international, biotech company. An expert multiple In Vitro Diagnostic systems microbial methodologies, utilized laboratories pursuit of, food science, environmental testing, pharmaceutical development, pharmaceutical research, veterinary care, blood banking, clinical research clinical diagnostics. Education Training 2007 Bachelor Science Metropolitan State University Denver Microbiology Molecular Biology City State USA Microbiology Molecular Biology Experience Senior Field Application Specialist 06/2014 － 06/2016 Company Name City State Responsible first line customer support troubleshooting onsite remotely. Provided proficient timely instrument training, validation implementation bio health care customers use Biomerieux platforms assays; Immunoassay, microbial Identification, microbial resistance, mass spectrometry MALDI-TOF, sterility, microbial enumeration, DNA/RNA extraction, DNA strain typing, media management, blood banking. Strictly adhered government guidelines regulations. Aided marketing, engineering sales groups increase offerings solutions. Remained technical expert products. Organized managed large territory proper reporting proof accountability. Field Application Specialist 01/2008 － 06/2014 Company Name City State Responsible first line customer support troubleshooting onsite remotely. Provided proficient timely instrument training, validation implementation industrial micro customers use Biomerieux platforms assays; Immunoassay, microbial Identification, microbial resistance, mass spectrometry MALDI-TOF, sterility, microbial enumeration, DNA/RNA extraction, DNA strain typing, media management, blood banking. Strictly adhered government guidelines regulations. Aided marketing, engineering sales groups increase offerings solutions. Remained technical expert products. Organized managed large territory proper reporting proof accountability. 2013 Field Application Specialist Year. 2008 Field Application Specialist Year. National Trainer VITEK Mass Spectrometer MALDI-TOF. Validated TEMPO USDA MDP program. Developed implemented new training materials guidelines. Lead trainer Diversilab DNA strain typing System, lead molecular support. Designed Biomerieux training certification Food Emergency Response Network. Lab Technician 01/2007 － 12/2007 Company Name City State Hired work Federal funded program testing produce human pathogens. Utilized several vitro diagnostic systems, DNA Extraction Amplification, minimal Chemistry GC/MS. Teaching Assistant/ Research Assistant 01/2005 － 01/2007 Company Name City State Cell Molecular Teaching Research Assistant. Responsible materials used lectures practical work. Led lectures, graded papers. Assisted Cell Molecular Research. Skills banking, Chemistry, customer support, DNA, GC, government, marketing, materials, Network, reporting, Research, sales, Teaching, Trainer, training materials, troubleshooting, typing, validation",AGRICULTURE
"ENGINEERING TECHNICIAN Summary A challenging position Manufacturing, Engineering, Research Development environment overall technical background, along leadership decision making capabilities combined contribute company goals, enlargement, productivity. Highlights Excellent communication techniques Lean principles knowledge Microsoft Excel Word Engineering operational functions Manufacturing systems integration Assembly drawing Design instruction creation Accomplishments Mastered engineering software programs, including Labview ERP systems Microsoft AX Dynamics Trained new current employees operating procedures manufacturing disciplines Used operational knowledge systems, parts components solve problems arose assembly. Personally managed production activities guarantee 90 orders shipped on-time. Contributed increase productivity improvements operations, quality, safety administration. Promoted Production Supervisor within 8 years employment. Experience Engineering Technician April 2015 Current Company Name － City State Executing protocols new system integration Help design verify test fixtures reliable manufacturing sustainability Mechanically assemble components specifications outlined Engineering Work various projects lab setup, supply ordering, test execution tasks Conduct bench testing analyze data final report System Testing verification analysis Software configuration testing. Applied engineering principles develop operate electrical, mechanical data processing systems. Executed root cause analysis improve yield reliability. Ran operational tests systems equipment reinforce proper processes remedy malfunctions. Carefully organized, analyzed prepared technical data reports ensure proper workflow productivity. Sr. Repair Technician February 2015 April 2015 Company Name － City State Responsible reworking incoming PCB boards:. Troubleshooting component level board testing. Analyze schematics prepare failure diagnostics. Prepare test either production rework boards setting test station specification. Maintained safety verifying compliance assuring proper factory testing. Lead Manufacturing Technician Production Supervisor February 2004 June 2014 Company Name － City State Responsible 2nd shift production operations promoted Production Supervisor. Major accomplishments duties areas of: Responsible completing production orders timely manner AMR department Axsun Mechanical Robot Perform ENG tasks well prototypes requested R&D department Assist editing creating ECOs, work instructions, documentations Handled task Production Equipment maintenance troubleshooting using proper protocols Develop working environment ensure quality, performance, consistently met Submitted detailed reports delays Management Engineering team employee training, daily production goals, equipment failures, priorities Implementation simplified process manufacturing operations acknowledge processes broken simplified steps, characterizing process definitions installed graphs pictures enhance operator's knowledge operations Motivate sustain commitment lean manufacturing operators Posses good knowledge various assembly line stations working experience Re-organized stabilized bottlenecks areas poses threat company goals Operated vacuum chamber machinery lid seal, pick place Build optical channel monitors used optical sensing applications Align micro-optics using unique signal processing algorithms based substrate's optical coating power wavelength optical signal-to-noise ratio measurements C, L, C+L Band frequency Familiar ERP systems AX Dynamics 5 S Lean Principles Supervisory role. Wafer Fab Technician September 1999 January 2004 Company Name － City State Responsible production output areas front end testing. Help support Team Lead various tasks involving data entry maintaining equipments. Distributed virgin wafers stock production employ wip Knowledge operations Laser Scribe Machinery, Keithly Instruments, Karl Suss equipments Manipulated time job per machine scheduled processes accordingly achieved remarkable time efficiency. Completed certified training chemical course Attended various training workshops part work tried applying principles production jobs Worked weekly rotational shifts excellent attendance record. Worked testing room provided accurate inputs machines produced fine results minimal rejection ratios. Assembler/Operator April 2003 September 2003 Company Name － City State Responsible assembly fluorescent light displays maintaining machines. Worked Press Punch machine station Drilling station Wired assembled components sub-assembly configurations Carried post inspection duties ensure quality meets standards Reported supervisors machine downtime output. Test Technician March 2001 January 2002 Company Name － City State Responsible production prototypes processes develop Engineers. Tested final product help analyze data Recommended solutions testing line improve failure rate Handled epoxy instruments, dicing machines, heating ovens Assisted engineers process flow failure analysis. Education Diploma 1999 East Boston High School － City State Skills Data entry Employee training Equipment maintenance ERP Microsoft AX Dynamics Failure analysis Inspection Lean manufacturing Mechanical processes protocols execution Supervisory System integration Team player Troubleshooting",ENGINEERING
"CONSULTANT Executive Profile P&L MANUFACTURING/ENGINEERING SUPPLY CHAIN EXECUTIVE Increasing Revenues Profitability EBITDA Coaching Leading Teams Operational Turnarounds Strategic Planning Creative Solutions Creating Value Driving Results Highly accomplished P&L manufacturing executive proven track record leading manufacturing distribution businesses utilizing lean tools value adding stream. Turnaround experience. Increasing price/earnings multiples stockholder value. Developed implemented strategic plans. Ability attract retain key personnel. Excellent coaching mentoring key personnel disciplines. Knowledgeable QS 9001, ISO/TS 16949, logistics new product launches. SOX compliant. Trained lean manufacturing Eliyahu M. Goldratt, author ""The Goal"". KPI Metrics measurements driven. Increased company value $30 million Reduced inventories 40% Reduced assembly labor 60% Increased earnings per share $1.25. Delivered expected results safety company record 176 days without lost time accidents. Made processes reliable repeatable achieve quality standards single digit PPMs. Achieved 100% time delivery sequence scheduling Managed union non-union employees ranging staffing 150 2,000 personnel. Ability diagnose performance problems quickly implement solutions. Establish targets goals accountability measures apply strong constraint analysis capability data analysis business modeling techniques resolve issues required achieve results. Also operational turnaround management experience. Skill Highlights Ability attract retain key personnel. Excellent coaching mentoring key personnel disciplines. Get teams involved incorporating ideas. Promote culture strong ownership. Encourage employees best. MS Windows XP, MS Office XP, (Word, Excel PowerPoint), Visio, MS Project MS Outlook. (Proficiency level excellent.) ERP MRP (JD Edwards, BAAN). Professional Experience January 2002 Current Company Name － City State Setting implementing goals CEO committing delivering positive results goals completed. A shop floor hands-on approach leading shop floor teams lean manufacturing continuous improvements. Conducted assessment implementation engagements. Lean Tools Utilized Toyota Production System *JIT *Kaizen Kanban *5S *Takt time Poka-Yoke *SMED *Heijunka Eight D *5Y *DMAIC Theory Constraints *Value Stream Mapping *Work Cell Technology Demand Flow Applications *Focused Factory *Flexible Manufacturing Concepts Time-Based Principles *Synchronous Manufacturing *Supply Chain Management KPI's *High Velocity Management *Standardization Multi-Plant Operations *Cost Controls Cost Accounting *A3 Process New Product Launches *Logistics *Complex problem solving Examples value adding contributions follows: Implemented lean manufacturing automotive stamping welded assemblies' plant. Increasing company value $30,000,000. Tier I Ford GM Tier II Johnson Controls, Lear, Shape others. Implemented lean sequence scheduling methodology, reducing inventories 40%, reducing operating costs $1 million, initiating JIT protocols steel suppliers. Lean manufacturing implementation Increased company value automotive stamping insert molding plant $24,000,000 annually. Implemented JIT synchronous scheduling resulting 40% reduction inventory, 100% time deliveries. Made processes reliable repeatable achieve single digit PPMs. Streamlined packaging processes aerospace manufacturer increasing departmental efficiency 30% increasing capacity 40%. Implemented purchasing strategic sourcing program, reducing material costs 8%. Established process improvement program major farm equipment machinery manufacturer, increasing annual throughput $35,000,000. Initiated continuous improvement processes cellophane manufacturer, increased profits $9,000,000. Designed installed world class manufacturing plants utilizing demand flow cellular manufacturing, reducing factory labor 55%. Consultant January 2000 January 2002 Company Name － City State Lean Manufacturing. January 1987 January 2000 Company Name － City State As manufacturing executive The Wurlitzer Company developed corporate strategies, provided leadership direction turnaround achieve P&L balance sheet objectives manufacturer. Direct reports include manufacturing, engineering, maintenance, purchasing, scheduling, inventory supply chain management functions, logistics, new product launches, engineering, human resources, accounting quality. Identified critical success factors implemented performance improvements teams. Results implemented strategies include: Increased earnings per share $1.25 year year. Implemented major process improvements plants resulting 350-employee reduction installing advanced manufacturing technology, $13,500,000 savings. Reduced material costs $10,000,000 strategic sourcing vendor consolidation. Utilizing lean make processes reliable repeatable reduced scrape costs 80%. Restructured contract manufacturing facility resulting $10,000,000 reduction operating costs. Through use JIT, reduced inventories 40%. Increased production output 140% implementing automotive plant assembly line process piano assembly operations. Utilizing manufacturing cell focused factory concepts sub-assembly manufacturing delivering completed sub-assemblies final assembly line operations Reduced unfavorable manufacturing variances 91%. President CEO January 1984 January 1987 Company Name － City State Full profit loss responsibility multi-pant building industrial multi-products international manufacturing operations consisting 3 manufacturing plants United States, wholly owned subsidiary Canada joint venture England. Made strategic acquisition, 400 employees, integration expand product line utilize marketing channels integration organization. Worked company's senior management team based United States, Canada, England establish goals key performance indicators driving metrics effort reverse shrinking market share, decrease operating costs, create positive cash flow. EBIT increased 325% revenues 285%. Education MBA Fairleigh Dickinson University GPA: cum laude cum laude BS University Richmond. AA Valley Forge Military Academy Mentored disciples Eliyahu M. Goldratt Lean manufacturing Skills accounting, approach, automotive, BAAN, balance sheet, cash flow, coaching, continuous improvement, Cost Accounting, direction, driving, ERP, senior management, human resources, inventory, JD Edwards, leadership, TEAM BUILDING, Lean Manufacturing, Logistics, machinery, marketing, market, mentoring, Excel, MS Office, MS Outlook, PowerPoint, MS Project, MS Windows XP, Word, MRP, packaging, personnel, piano, problem solving, processes, process improvement, profit loss, protocols, purchasing, quality, scheduling, strategic, strategic sourcing, Supply Chain Management, Visio",CONSULTANT
"CONSULTANT Summary Resourceful Marketing Manager accomplished aspects program project management, content/collateral development, web/online marketing, including web development design, social media, SEM. Self-starter skilled analyzing market trends customer/stakeholder needs develop manage highly-effective programs campaigns. Team player strong ability communicate effectively technology, business audiences. Highlights Web Marketing Product Marketing Event Marketing Marketing Corporate Communications Web Content Design Creative/Collateral Design, Development Management Japanese Localization Accomplishments Organized co-produced Japan's first large-scale multi-media event Digital Be-In Tokyo 95 collaborating Verbum Inc. IDG Japan, delivered short keynote event Japan Translated “Legal Care For Your Software” Daniel Remer “JAWS MAUI” Charles Lyon successfully published Japan Wrote published articles publications US Japan Increased company revenue $3 million OEM marketing programs account management GO 3Com Experience Consultant 06/2001 Current Company Name City State Consulted firms including Customers Matter, Panasonic USA, VS Technologies, Uniforce Sales Engineering. My services included; Program/Project Management, market research, event manage website design &development, Content/Collateral Development Management Event Management Public Relations, Japanese Localization Management. Successfully launched new company website raised company's visibility market Uniforce Sales Engineering developing architecture, UI, content, managing back-end development agency. Business Development Director 03/2012 04/2013 Company Name City State Successfully opened company's first operation US. Identified, developed evaluated business development marketing strategies based company objectives market trends. Successfully raised company visibility, increased sales 70% marketing programs developing new English website, including architecture, content, UI, PHP pages. US Business Development Manager 10/2006 07/2008 Company Name City State Developed implemented business development marketing strategies Machine Vision products. Successfully established visibility market events, ads, updating company website. Director, North Asia Marketing 10/1999 06/2001 Company Name City State Developed, budgeted, implemented marketing plans China, Japan, Korea. Managed Japanese localization company website. Successfully supported country managers channel partners exceeding revenue goals marketing programs. Consultant 01/1993 10/1999 Company Name City State Consulted firms including Sybase (SAP), Claris (Apple), Fractal Design (Corel), National Semiconductor J, Dun Bradstreet J, PacBell (AT T), Intelligard (EMC). My services included program/project development management, account management, event management, public relations corporate communications, collateral design, development production, Japanese localization. Successfully assisted PacBell rolling new DSL marketing campaign setting telemarketing infrastructure Successfully launched corporate identityat press events National Semiconductor Japan Successfully managed product launch event Dun Bradstreet Japan Identified successfully recruited channel partners Fractal Design Successfully launched new products Japan variety events programs including localization Sybase Japan OEM Program Manager 01/1991 01/1992 Company Name City State Developed managed marketing strategies programs OEM prospect. Successfully sold OEM licenses 3 prospects increased company revenue $3 million Assisted Japanese localization presentation manual. Japan Marketing Manager, Product Manager 05/1988 08/1991 Company Name City State Successfully launched 3+ Open Macintosh developing implementing MRD integrated marketing plans Product Manager. Collaborating Japan Country Manager Japan Business Development, developed managed marketing programs channel partners OEMs. Successfully assisted Country Manager selling $3 million OEM license. Successfully assisted CEO identifying recruiting first CEO 3COM Japan. Education Bachelor Business English Literature Aoyama Gakuin University City Japan Business English Literature Marketing Principles, Technical Marketing, Market Research, HTML UC Berkeley Extension, CA Public Relations, Event Management San Jose SU Extension, CA Web Design, Adobe CS, CSS, JavaScript, Business Law, Accounting, Foothill /De Anza JC, CA www.mikikos.com Skills Content/Collateral/Web Design Adobe Creative Suite, HTML, CSS, JavaScript, PHP Client, MS Office Japanese linguistics localization SDL Tool",CONSULTANT
"DIRECTOR Executive Profile Forward thinker expertise marketing, partner acquisition, contract negotiation, communications, project management, collaboration consensus building, combined Master's Degree Business Administration. Professional Experience 02/1999 Current DIRECTOR Company Name － City State Currently lead key discounts initiatives involving technology, branding, marketing, strategy development evaluation new member benefit programs: Collaborate clubs ensure consensus partner marketing, branding, technology efforts, contract negotiations partner acquisition Actively lead club work teams including Discounts Task Force, Member Data Capture Team, Member Offer Database group Discounts Rewards Re-Branding Team. Develop present topics Discounts Sub-Committee Led club discussions resulted unprecedented association-wide promotional commitment discount partners Led staff efforts timely successful evaluation selection vendors discounts technology solution Oversee development multi-channel program marketing materials club use, including social media digital programs Provided thought leadership creation new system provides analytics insights partner performance marketing exposure Led sales acquisition efforts resulted addition numerous key brands Show Your Card Save program, including New York Company, Target.com, DIRECTV, Dell, Circuit City Best Buy Successfully negotiated new partner contracts launched new programs including AAA Prescription Savings, Target.com, Shell gasoline program, Payless, UPS Travel Money programs. 09/1997 02/1999 INTERNET DEVELOPMENT PROJECT MANAGER Company Name － City State Promoted position. Managed overall Internet project technical development AAA.com functionality online travel bookings, routings, travel material requests TourBook look-up. Managed staff four developers directed work Internet designers, content editors technical writers departments. Delivered enhanced national web site application time testing Conducted focus groups determine site usability design effectiveness Oversaw RFP process selection national Internet Service Provider Evaluated internet costs developed recommendations club pricing Collaborated business lines develop specific approaches integrating deploying Internet service delivery channel. 04/1996 09/1997 ELECTRONIC PUBLISHING MANAGER Company Name － City State Responsible aspects America Online (AOL) project interim internet project (AAA.com). Major accomplishments included: Managed accelerated creative technical development AAA.com, using in-house technical publishing resources Built strong working relationships Internet Development Committee members Managed development TourBook, zip code, AAA offices dues, Approved Auto Repair database search functionality Created content promotional programs online sites including two successful online contests doubled site visits promotional period Initiated development secure web site allowing credit card transactions streamlined method receiving online membership applications. 07/1991 03/1996 MARKETING PRODUCT DEVELOPMENT MANAGER Company Name － City State Performed various marketing project management functions within Publishing area. Provided financial/market feasibility analysis potential business opportunities including electronic travel kiosk multi-media venture. Became Marketing Manager Publishing Division January 1993. Developed club travel store program, direct-to-member publications sales test, club marketing programs retail publications. Served 18 months program manager AAA's World Cup soccer national sponsorship. Oversaw club promotions, AAA product development, retail distribution premium product sales/development sponsors. 07/1990 06/1991 VICE PRESIDENT BRANCH ADMINISTRATOR Company Name － City State Managed operations seven branches 45 employees $184 million deposits. Developed managed successful plan maintain existing customer base period government intervention. 10/1986 06/1990 VICEPRESIDENT Company Name － City State Given statewide marketing responsibility January 1990 36-branch institution. Previously directed functions bank's 20-office Daytona region. Managed $750,000 marketing budget staff six. Developed implemented innovative cost efficient marketing plans promote bank products services. Directed several successful multimedia campaigns including one attracted $20 million deposits 90 days. Launched business development program generated $14 million sales three months. Program focused prospect development, formalized sales reporting, sales tracking, follow-up, incentives recognition. Established managed eight-person outbound telemarketing department generated $2 million deposits first four months. 01/1984 09/1986 BUSINESS DEVELOPMENT REPRESENTATIVE Company Name － City State Created Newcomer Program designed attract business people moving area. Managed sales efforts, generated $20 million deposits first five years. Promoted Vice President, Regional Marketing Manager result. 01/1981 01/1984 NEWSPAPER REPORTER Company Name － City State Covered city government, general news feature stories. Promoted business writer reported financial topics studying MBA. Education 1984 MASTER'S DEGREE BUSINESS ADMINISTRATION Stetson University － City State BUSINESS ADMINISTRATION 1981 BACHELOR OF SCIENCE DEGREE Journalism Business Florida Southern College － City State Journalism Business Skills America Online, AOL, Auto Repair, Branding, budget, business development, com, content, contract negotiations, contracts, credit, Database, delivery, Dell, financial, focus, government, Internet Development, Internet Service Provider, leadership, marketing plans, marketing, market, Marketing Manager, marketing materials, MBA, Money, office, multimedia, multi-media, pricing, product development, project management, publications, receiving, retail, RFP, sales, sales/development, sales reporting, Shell, stories, strategy development, telemarketing, web site, writer, zip",AUTOMOBILE
"SIXTH GRADE ENGLISH LANGUAGE ARTS TEACHER Profile Middle School/Secondary Teacher committed nurturing inspiring students explore, define transform world. Through Literature, History, Biblical Reflection Creative Christian Interpretation, teacher seeks challenge students engage world dynamic fruitful dialog. He use effective, dynamic inspiring methods teaching guide students discovering one called defining one's place world. Highlights Lesson Planning Unit Creating Backward Design Well versed implementation Common Core Academic performance evaluations IEP familiarity Differentiating Lessons address EC modifications Professional Learning Community Lead Teacher Sixth Grade English Language Arts teacher Eight Years teaching AIG students English Literacy Tutoring experience Served member Academically/Intellectually Gifted Committee SIOP trained addressing ELL needs Sixth Grade staff representative School Improvement Committee MS Office proficient PowerSchool proficient Bilingual Bahasa Indonesia Coached Battle-of-the-Books academic competition team Assistant Coach district champion middle school soccer team Assisted coaching local youth soccer team 20 children 2 years Consulted coaching staff district champion middle school soccer team Accomplishments For twelve years, I worked diverse community students public schools North Carolina. I challenged student rise difficulties life embrace gifts opportunities bestowed individual God's providence. Experience Sixth Grade English Language Arts Teacher Aug 2007 Jun 2015 Company Name － City State Instructed lectures, discussions demonstrations English Language Arts diverse populations students special needs academic intellectual gifts. Planned lessons, collaborated coordinated instruction colleagues several Professional Learning Communities. Communicated regularly effectively parent/guardians concerning student achievement, social development growth. Sixth Grade English Language Arts Teacher Aug 2003 Jun 2007 Company Name － City State Instructed lectures, discussions demonstrations English Language Arts diverse populations students special needs intellectual gifts. Planned lessons, collaborated coordinated instruction colleagues regular team content area meetings. Communicated regularly effectively parent/guardians concerning student achievement, social development growth. Pastoral Care Ministerial Internship Jun 2002 Aug 2002 Company Name － City State Internship Pastoral Services counseling HIV/AIDS clinic. Assisted gathering data information grant publications. Created materials program education local congregations HIV/AIDS. Duke Divinity School Ministerial Intern Jun 2001 Jun 2002 Company Name － City State Given charge youth group activities spiritual education. Planned conducted educational mission trip Washington D.C. Planned weekly monthly activities spiritual social growth youth. Instructed counseled youth religious social issues. Substitute Teacher Sep 1999 May 2000 Company Name － City State Several months substitute teacher assistant Behavioral Disorder Special Needs classroom. Responsible 4th Grade class Lake Ridge Elementary School teacher's brief leave absence family emergency. Taught observed nearly every grade Kindergarten High School Senior English. Teaching English Non-Native Speakers (ELL-Instructor) Camp Counselor Jun 1996 Aug 1996 Company Name － City State Develop teaching materials programing ""Intensive English Holiday Package."" Create individualized lesson plans students varied English competencies. Assist students English pronunciation syntax. Supervised students excursions various attractions around Jakarta guiding conversation English. Education Program Teacher Licensing Middle School Lateral Entry, NC Teach 2006 North Caroline Central University － City State USA Final course fulfill qualification requirement Middle Grades English Language Arts certification taken East Carolina University on-line. M.Div. Theology 2002 Duke Divinity School, Duke University － City State USA M.Div. 3 year academic program Did complete degree program Exited program pursue teaching Bachelor Arts History English 1999 Milligan College － City State USA Liberal Arts coursework followed Humanities model holistic inquiry. Minor Bible Biblical Studies (Religion) History degree emphasis development ideas theology Renaissance Reformation. Skills Helping Student Learn How Apply Faith Critically Engage World Identify How Culture Society Subtlety Challenge Faith. Identify Explaining Forces Trends Propel Human History. Instructional Planning Implementation. Differentiating Instruction Address Students Learning Styles Challenging Students Pursue Excellence All Things Assist students Developing Dynamic Personal Writing Style Additional Information Growing Indonesia son missionaries, I attended Central Java Inter-Mission School (now, Mountainview International Christian School) Salatiga. My formative educational experience happened guidance teachers institution abiding faith God transformational power Jesus Christ. I would deeply appreciate opportunity allow faith revolutionary power cross inform infuse aspect teaching practice. I seek emulate fine example made manifest lives teacher taught CJIMS. I believe kind ministry God interwoven fibers being. Interests Intellectual Church History Ancient History Asian History Theology Philosophy Literature Poetry Political Science Athletics Soccer Hiking Basketball Fine Arts Creative Writing Drama/Theater Music Appreciation",ARTS
"SENIOR ACCOUNTANT Experience Senior Accountant 01/2019 Current Company Name – City State Work business clients preparation payroll tax returns, income tax returns. Perform monthly bank reconciliations, credit card statement reconciliations. Meet new clients discuss needs build proposal services. Set tax accounts proper state federal agencies. Process payroll clients including depositing 941 taxes. File sales tax returns. Respond client requests timely manner. Prepare financial statements financial packages clients. Work banking officers help clients secure funding. Work clients prepare annual budgets. Daily Accounting bookkeeping needs QuickBooks. Serve lead Accountant wide variety businesses. Set loans ensure proper amortization tax benefits. Balance Sheet reconciliations. Trial Balance reconciliations. File quarterly payroll returns. Senior Accountant/Financial Analyst 06/2017 01/2019 Company Name – City State Maintained financial statements reporting QuickBooks 6 different entities Responsible full accounting cycle work monthly basis Made GL entries adjustments reflect daily activity 6 different finance companies Insured accuracy integrity financial statements Audited cash credit card payments bank account cash credit card receipts Audited Cash Drawer reports accuracy ensure proper use funds Tracked daily activities 6 different finance companies using bank records CRM system Audited inventory reconciled titles contracts ensure 100% accuracy Completed monthly close process time Reconciled bank statements 6 different finance companies Revenue Cycle Analyst 08/2016 05/2017 Company Name – City State Vivere Health private company specializing fertility treatments. Vivere currently operates surgical centers labs 7 states expanding. Current revenues $60million), Compute, verify, report Accounting monthly revenue locations. Calculate report volumes operational executive leadership. Verify contractual allowances pertaining insurance contracts/payments. Ad Hoc reporting requests operational, development, executive leadership. Financial planning analysis expansion projects. Revenue Cycle reporting VP Revenue Cycle. Maintained compliance revenue recognition ASC 606. Built custom reports Excel Adaptive C suite executives. Financial Analyst 03/2015 07/2016 Company Name – City State Community Health Systems publicly traded company owning/leasing, operating 199 hospitals 29 states U.S. Along home health, hospice, physician services. 2014 annual revenue $18.8 billion, Supported management team bi-weekly monthly conference calls hospitals preparation, review, analysis validation reports analysis. Assisted management team monitoring financial performance weekly monthly key indicators gathering accurate data variety database products. Track prepare reports indicating weekly, monthly, quarterly revenue recovery within contract management compliance division. Collaborate division leaders improve revenue cycle management revenue recovery within PCCM. Preparation annual budget. Responsible accuracy validity $40.8 million annual revenue compliance ASC 606. Database management PCCM include 199 hospitals $45 million current inventory contractual revenue. Relational database management. Financial Analyst 04/2011 05/2014 Company Name – City State (1st America single member limited liability corporation covers southern Georgia DME, home oxygen, IV therapy 2013 revenue $450 million), Conducted comprehensive financial audits, federal state compliance audits, agreed upon procedures Responsible general ledger activity, reconciliations, cash activities Performed analytical procedures/investigations detect unusual financial statement relationships Performed internal control substantive testing Identified communicated accounting auditing matters Directors Owner Identified alternate revenue streams capture forensic review records, resulting $7 million plus new revenue Managing Partner/Controller 02/2001 06/2011 Company Name – City State Charley O'Corley's single member limited liability corporation served Lowndes surrounding area Annual revenue $25million.), Purchased business 2001 grew revenue $400,000 $25 million Managed financial statement preparation, inventory procurement financial, human resource entertainment aspects operation Worked CPA preparation tax returns, 1065, 1040A, state returns Expanded business one location twelve locations Managed 350 employees seven day week, three shift schedules Responsible compliance measures federal, state, city county regulatory bodies Work History Senior Accountant 01/2019 Current Company Name – City State Work business clients preparation payroll tax returns, income tax returns. Perform monthly bank reconciliations, credit card statement reconciliations. Meet new clients discuss needs build proposal services. Set tax accounts proper state federal agencies. Process payroll clients including depositing 941 taxes. File sales tax returns. Respond client requests timely manner. Prepare financial statements financial packages clients. Work banking officers help clients secure funding. Work clients prepare annual budgets. Daily Accounting bookkeeping needs QuickBooks. Serve lead Accountant wide variety businesses. Set loans ensure proper amortization tax benefits. Balance Sheet reconciliations. Trial Balance reconciliations. File quarterly payroll returns. Senior Accountant/Financial Analyst 06/2017 01/2019 Company Name – City State Maintained financial statements reporting QuickBooks 6 different entities. Responsible full accounting cycle work monthly basis. Made GL entries adjustments reflect daily activity 6 different finance companies. Insured accuracy integrity financial statements. Audited cash credit card payments bank account cash credit card receipts. Audited Cash Drawer reports accuracy ensure proper use funds. Tracked daily activities 6 different finance companies using bank records CRM system. Audited inventory reconciled titles contracts ensure 100% accuracy. Completed monthly close process time. Reconciled bank statements 6 different finance companies. Revenue Cycle Analyst 08/2016 05/2017 Company Name – City State Vivere Health private company specializing fertility treatments. Vivere currently operates surgical centers labs 7 states expanding. Current revenues $60million), Compute, verify, report Accounting monthly revenue locations. Calculate report volumes operational executive leadership. Verify contractual allowances pertaining insurance contracts/payments. Ad Hoc reporting requests operational, development, executive leadership. Financial planning analysis expansion projects. Revenue Cycle reporting VP Revenue Cycle. Maintained compliance revenue recognition ASC 606. Built custom reports Excel Adaptive C suite executives. Financial Analyst 03/2015 07/2016 Company Name – City State Community Health Systems publicly traded company owning/leasing, operating 199 hospitals 29 states U.S. Along home health, hospice, physician services. 2014 annual revenue $18.8 billion, Supported management team bi-weekly monthly conference calls hospitals preparation, review, analysis validation reports analysis. Assisted management team monitoring financial performance weekly monthly key indicators gathering accurate data variety database products. Track prepare reports indicating weekly, monthly, quarterly revenue recovery within contract management compliance division. Collaborate division leaders improve revenue cycle management revenue recovery within PCCM. Preparation annual budget. Responsible accuracy validity $40.8 million annual revenue compliance ASC 606. Database management PCCM include 199 hospitals $45 million current inventory contractual revenue. Relational database management. Financial Analyst 04/2011 05/2014 Company Name – City State (1st America single member limited liability corporation covers southern Georgia DME, home oxygen, IV therapy. 2013 revenue $450 million), Conducted comprehensive financial audits, federal state compliance audits, agreed upon procedures. Responsible general ledger activity, reconciliations, cash activities. Performed analytical procedures/investigations detect unusual financial statement relationships. Performed internal control substantive testing. Identified communicated accounting auditing matters Directors Owner. Identified alternate revenue streams capture forensic review records, resulting $7 million plus new revenue. Managing Partner/Controller 02/2001 06/2011 Company Name – City State Charley O'Corley's single member limited liability corporation served Lowndes surrounding area. Annual revenue $25million.), Purchased business 2001 grew revenue $400,000 $25 million. Managed financial statement preparation, inventory procurement financial, human resource entertainment aspects operation. Worked CPA preparation tax returns, 1065, 1040A, state returns. Expanded business one location twelve locations. Managed 350 employees seven day week, three shift schedules. Responsible compliance measures federal, state, city county regulatory bodies. Education Bachelor Business Administration Accounting 12/2014 Valdosta State University City GPA: 3.7 Summary Financial Accounting professional expertise financial analysis, audit, compliance, financial accounting, forecasting, budgeting, procurement healthcare industry. Strong working knowledge GAAP, FASB, SOX, ASC 606 procedures. Exceptional analytical ability problem-solving skills, analysis solutions complex problems conjunction managing financial outputs, managing teams achieve defined outcomes 15 years' experience variety organizational roles. Advanced knowledge Microsoft toolsets. Results oriented proven track record quick learning ability, increased responsibilities rapid advancement. Highlights Power User Microsoft Excel Epicor NetSuite QuickBooks Hyperion Great Plains Sage Intacct Accounting, Hyperion Accountant, Insurance Ad, Inventory Auditing, Leadership Trial Balance, Microsoft Excel Balance Sheet, Excel Monthly bank reconciliations, Payroll Banking, Process payroll Benefits, Procurement Bookkeeping, Proposal Budgets, QuickBooks Budget, Relational database Bi, Reporting C, Revenue recognition Community Health, Sage Compliance audits, Sales Contract management, Tax Contracts, Taxes CPA, Tax returns Credit, Therapy CRM, Validation Client Clients Database Database management Finance Financial Financial audits Financial planning analysis Financial statement preparation Financial statements Prepare financial statements Funds General ledger GL Great Plains Home health Hospice Human resource Skills Power User Microsoft Excel Epicor NetSuite QuickBooks Hyperion Great Plains Sage Intacct, Accounting, Accountant, Ad, auditing, Trial Balance, Balance Sheet, monthly bank reconciliations, banking, benefits, bookkeeping, budgets, budget, bi, C, Community Health, compliance audits, contract management, contracts, CPA, credit, CRM, client, clients, database, Database management, finance, financial, financial audits, Financial planning analysis, financial statement preparation, financial statements, Prepare financial statements, funds, general ledger, GL, Great Plains, home health, hospice, human resource, Hyperion, insurance, inventory, leadership, Microsoft Excel, Excel, payroll, Process payroll, procurement, proposal, QuickBooks, Relational database, reporting, revenue recognition, Sage, sales, tax, taxes, tax returns, therapy, validation",ACCOUNTANT
"FITNESS INSTRUCTOR Professional Summary Dynamic, entrepreneurial sales executive record achievement success driving sales growth highly competitive markets. Solid background securing key clients increasing product distribution grow market share. Steadfast building new business, securing customer loyalty, developing strong relationships external business partners. Well organized track record demonstrates self-motivation, creativity initiative achieve personal corporate goals. Skills Sales Management Account Management Program Management Client Relationships Product Marketing Customer Retention Distribution Strategies Team Leadership Wine Spirits/Beverage Industry Experience Fitness Instructor 02/2013 Current Company Name – City State Teach energetic workouts challenging motivating, yet safe. Provide students individualized hands-on adjustment throughout class. Address student name class cultivate long term relationships. Organized 2014 Fitness Kick-off Challenge local vendors provided educational seminars/products inspire commitment healthier lifestyle. Assist clients ages fitness levels improving health wellness. Owner 01/2011 Current Company Name – City State Founder stand paddle board business consisting retail sales, rentals lessons. Hands involvement lease contract negotiations build-out, website development marketing strategy. On site management daily operations well recruiting, hiring training staff. Responsible aspects business including inventory management, product education, payroll, social media outreach. Organized corporate outings charity fundraisers. Became first Austin stand paddle board company offer online reservations clients. Achieved overall 5 star rating YELP within first year business. The company closing October 31, 2014. Central Regional Manager 10/2008 03/2011 Company Name – City State Successfully executed sales managed eight state region consisting two distributors/brokers, combined total sales approximately $2.7 million. Developed implemented promotional calendar regional locations national food stores. Collaborated corporate buyers private label product development program management. Worked team distributor management staff educate develop programs increasing product knowledge, market presence sales. Monthly conference calls broker principals review performance, goals opportunities. Conducted educational tea classes retail sales partners well consumers. Fine Wine Specialist 2008 2008 Company Name – City State Developed relationships on/off premise accounts identify opportunities product placement. Conducted wait staff training seminars designed wine glass programs support Diamond portfolio. Assisted inventory management stock rotation. Set shelf space, cold box built displays support supplier promotions incentive programs. Demonstrated sales abilities successful presentation promotion new existing products expansion business. Met exceeded assigned monthly quotas placement objectives. Western Regional Sales Manager 2005 2008 Company Name – City State Proficiently managed sales six state region comprised eight different distributors/brokers, combined total sales approximately $1million. Interfaced directly buyers, distributor management, sales representatives marketing associates located throughout territory. Conducted regular reviews distributor management ensure consistent performance goal. Attended distributor sales meetings present educate representatives new existing products. Designed implemented various sales incentives focus elevating performance. Provided product training promotional strategies sales representatives restaurant retail staff. Developed Excel program track monthly performance goal.Increased overall sales region 9.5%. California Area Sales Manager 2002 2004 Company Name – City State Interfaced key on/off-premise accounts, working partnership distributor sales force promote brand building line expansion existing brands within portfolio. Conducted trade public tastings, special promotions wine maker dinners. Achieved growth 13 focus brands resulting 24% increase sales. Wine Steward/Educator 2001 2002 Company Name – City State Instrumental developing implementing bi-monthly wine class consumers. Created content format class material presented manner informative yet fun. As head wine department, responsible driving sales, monthly promotions merchandising. Operated management capacity opening closing store. Managed staff, reconciled bank transactions, generated reports ensured store properly stocked detailed. Provided assistance customers wine selections food/wine pairing, made product recommendations developed rapport promote customer loyalty repeat business. Wine Educator 2000 2001 Company Name – City State Responsible daily operation Terrace Wine Bar Golden Vine Winery, hosted Robert Mondavi Disney's California Adventure. Conducted guided wine tastings guests educational seminars tastings restaurant staff. Product Marketing Manager 1995 1998 Company Name – City State Memory Products Buyer 1988 1991 Company Name – City State Additional purchasing experience two high-technology firms Austin, TX,. Education High School Diploma University Texas City State Communications Volunteering Blue Dog Rescue Best Friends Animal Sanctuary Certifications 2013 Certified Bar Method Fitness Instructor, 2012 Certified Power Yoga Yoga Sculpt Instructor, 2002 Court Masters Sommelier -Level One Certification",FITNESS
"BUSINESS OFFICE MANAGER Professional Summary To obtain full time position Healthcare Environment 16 years experience area healthcare field, Customer Relations, Claims, Coding, Billing, Human Resources Employee Management asset. Licenses Bachelor's Science Health Administration Certified Medical Billing Specialist Health Information Management Certificate Certificate Electronic Medical Records Medical Office Admin Certificate Skill Highlights Microsoft Word Excell, Medisoft Billing Software, CAD, ARCommand -Billing Software Medicare/Medical Insurance/Private Billing. Advanced knowledge HMO Managed Care, Computer literate, quick easy learning skills, Able work pressure. Excellent Organization Skills, Team Leader. High Typing Skills minimum 70 wpm.. Excellent Communication, Spelling, Writing Skills High skills business management knowledge supervising employees. Maintains strict confidentiality Knowledge HMOs, Medicare Medi-Cal Extensive anatomy/physiology knowledge Medical Manager Software Managed care contract knowledge Electronic Medical Record (EMR) software ICD-9 coding Neurology billing expertise Certified coding instructor CPT HCPCS coding Internal medicine billing HIPAA compliance Medical billing software Strong planning skills Strong work ethic Team player positive attitude Deadline-driven Good written communication Exercises good judgment Professional Experience January 2009 Current Company Name City State Business Office Manager Employee Management New hire training Hiring/ Termination Verbal Written Notices Writing implementing department Policies Management Employee task assignments/follow-ups Customer Service Patient Accounts Management Medicare Medi-Cal, Insurance Appeals Grevences Hearings State Federal Judge CMS Updates guidelines/trainings Setting individual employee Goas/Achieving Overseeing Patient Accounts control Accounts Receivables Managing overseeing Medical Records/Archived records keep compliance CPT, HCPCS Coding Keeping employees updated HIPPA Compliance Providing ongoing training continuing education department employees Overseeing Accounts Receivables Working Law Offices Subpoena Requests Maintaining department accuracy cash flow company January 2008 January 2010 Company Name City State Healthcare Administrator Working closely President Vice President City County Licenses, Applications, Updates Ambulance Vehicles adding/removing. EMT background check, DMV pull notice requests Making sure Employee files updated licesnses necessary documents times Managing Business Office, Medical Records Accounts Billable/Receivables Medicare/Insurance EOB's Contracts Proposals Writing Company policies Updating staff HIPAA compliance Checking EMT paperwork make sure comply law Follow Dispatcher calls Checking Dr's Orders ambulance transportation Dialysis Patients make sure qualify service. January 2000 January 2008 Company Name City State Business Office Supervisor Supervise staff Billing Department Bookkeeping Making sure everything done deadlines Follow staff check completeness tasks Medicare, Medi-Cal, All Major Insurance Billing Making Contracts Major Insurance Companies EOB, Data Entry, Accounts Billable-Receiveable Medicare, Medicaid, Insurance Re-Bills/F/u Handled billing 5yrs two companies Coding CPT ICD-9 HCPCS Attending Medicare/Medi-Cal workshops Updating Billing System. Writing Letters Doctor's regarding patient's Medical Necessity use Transportation/Ambulance Services Filling Justification Forms w/medical necessity Doctor's sign dialysis patients non emergency calls. Making Justifications Forms Medical Necessity Excell Excellent knowledge Word, Excell, ARCommand, TIS, Medisoft Billing softwares Overall Supervision Ambulance Billig Department. Education Training 6/13/2009 University Phoenix City State Bachelor Scianence Health Administration Health Administration 2005 LA Valley College City State AA Degree Program Chemestry Program Chemestry 1999 Concord College Certificate-Diploma Colorado *Medical Claims Billing Specialist Ulysses S. Grant High School City State High School Diploma 1993 ANC Computer School State Armenia Certificate Computer High Educational Establishment *Microsoft Word, Excell, MS DOS Professional Affiliations 2006-2007 Honored Member Cambridge Who's Who Languages Armenian, Russian, English, Spanish. Skills Accounts Receivables, Ambulance, Billing, Billing System, Bookkeeping, business management, CAD, CMS, Excellent Communication, Contracts, CPT, Customer Service, Data Entry, Dialysis, English, Filling, Forms, Hiring, ICD-9, Insurance, law, Letters, Employee Management, Managing, Medical Coding, Medisoft, Excell, Office, Word, Microsoft Word, MS DOS, Organization Skills, Policies, Coding, Proposals, Speaking, quick, Reading, Russian, Spanish, supervising, Supervision, Team player, Transportation, Typing Skills, workshops, Written Additional Information AWARDS/RECOGNITIONS AND CERTIFICATES 1999 Science Fair- Honorable Mention 2000 Bronze Medal Recipient 2000 Community Centers, Inc. On Job Training/Administrative Assistant 2001 Community Centers, Inc. WIA Participation 2001 Certificate Continuing Education Management Skills 2004 Dean's List-LAVC 2005 Certificate Completion Medical Services eTar Training DHS 2006-2007 National Dean's List",HEALTHCARE
"LEAD INFORMATION TECHNOLOGY SUPPORT SPECIALIST Work History Company Name Company Name Skills Applications: MS Office Suite 2000-2016, O365, GroupWise, HEAT Call Logging, Crystal Reports, T3 VoiceMail, NetMotion, Novell iManager, Active Directory Client/Server: Heatweb-fs Platforms: Windows 2000/XP/7/8/10, UNIX, DOS Experience 03/2016 Current Lead Information Technology Support Specialist Company Name － City State Perform lead worker functions including assigning, coordinating reviewing daily work staff, training employees act resource staff. Perform help desk systems administration; develop document procedures. Coordinate technical support team, management, users define user needs new improved systems; coordinate software deployments PC replacements; manage hardware software inventories. All duties listed below. 04/2007 03/2016 Information Technology Support Specialist Company Name － City State Identify, troubleshoot, install, program, configure, upgrade, analyze maintain various computer network peripherals including mobile data computing devices. Determine appropriate course action conduct repairs, modifications, procurement, replacement internal peripherals needed. Install, configure, support enterprise class, SQL compliant database software. Document procedures support personnel use reference material assist support systems. Exceptional ability work demanding group users providing timely support person, phone, remote desktop sessions. Known approachability, diplomacy patience dealing frustrated users. Excellent problem-solving skills relating Access, Excel, Word questions. Create macros, research complex inquiries, find solutions users' issues. Monitor maintain back-up systems server health including Heatweb-fs. Collaborate team members vendors, develop strategies hardware software solutions. Key Achievements: Designed developed training material, conducted training classes assist internal end users proper use procedures City software applications computer systems. Reduced half equipment inventory process time researching recommending new hand-held scanners customizing Inventory Worksheet HEAT autofill form. Increased efficiency communication within IT department redesigning automating tasks several HEAT Call Logging screens. Created document new employees help navigate City's technology, everything access email, use desk phones, explaining policies procedures printing, scanning, end day procedures. 08/2004 03/2007 End User Support Specialist Company Name － City State Ensure customer satisfaction responding calls help desk. Logs customer questions problems tracks resolution. Field 20,800 calls user community per year. Analyze call problem symptoms determine problem resolution. Coordinate planning, development, teaching software, including time frame deliverables. Designed created class evaluation database purposes certificate recognition. Generate analyze statistical data HEAT call ticket database. Maintain update call tracking software. Create update knowledgebase. Provide software training employees District web pages, training classes, correspondence, one-on-one assistance. Conducted 34 software classes last year-and-a-half, 98% approval rating. Provide software installation, repair, support approximately 2,800 employees including administration compound district laptop users. Set new district laptops district standards. 08/2002 05/2004 Instructional Support Specialist Company Name － City State Provided administrative/secretarial support full- part-time instructors Business Computer Information Systems Department. Worked cooperatively Department Chair faculty Business Education Department located Main Campus, Chico Center, Orland, Paradise, Glenn County. Recommended modifications improvements methods, procedures, techniques, equipment required Business Education Degree programs computer labs resulting time cost savings department. Designed maintained database 8 years graduating students following degree programs certificates. Provided effective instruction tutoring widely diverse group students following career programs: Microsoft Office (Word, Excel, Access, PowerPoint Publisher), Computer Applications, Office Assistant, Medical Front Office Assistant, Legal Office Assistant, Desktop Publishing; Medical Transcription Certification. Collaborated technical support team recommend new hardware software improve performance computers. Maintained updated Butte College, Business Education Website. Provided desktop publishing design work including creation flyers, brochures, news releases, newspaper ads outlining special events course offerings. Assist Enterprise Networks department installing lab computer systems (4 labs 125 systems, 80 new systems), validating lab system images every semester, troubleshooting user hardware software issues, hardware repair, memory upgrades, software installs, OS software patch installation, OS upgrades. 02/2002 05/2002 Instructional Support Asst I Company Name － City State Instructed tutored Corporate Information Technology students basics of: Database design: including ERD diagrams, data dictionaries, using functions Microsoft Access. SAP R/3: enterprise wide functionality, materials requirement planning (MRP) functionality create personnel file new employee. HTML web design: create two inter-related web pages HTML, upload database web server, connect web pages database, pull information database display pages. Implemented documented lab policies procedures. Lead Documentation Team designing, developing delivering computerized training solution Center Economic Development. Worked jointly seven team leaders. Managed six-person team. Wrote documentation guidelines. Produced User Guide Online Help users new software. 06/1994 05/1997 Computer Systems Manager Company Name － City State Database Manager Desktop Publisher Managed maintained customized church database 6000+ entries including membership, attendance, contribution modules. Produced tailored reports administrator using data analysis manipulation techniques. Analyzed produced visualized reports abstract data. Trained others manipulate database creating custom reports departments. Served network administrator. Diagnosed implemented solutions routine hardware issues. Edited weekly publications including Lantern Newsletter. Prepared special publication projects. Education Training May, 2002 B.S Business Administration, Management Information Systems California State University － City Business Administration, Management Information Systems Cum Laude December, 2008 Microsoft Word XP Certification, Microsoft Office Specialist Program May, 2003 Crystal Certification Crystal Reports Design 9.0 April, 2005 New Horizons Course: OLL Developing MS ASP .NET Web Applications Using Visual Studio October, 2007 Novell Certificate Implementing Novell Open Enterprise Server 2 Linux Graduate Certificate Corporate Education August, 2009 Pearson VUE Certified Test Administrator May, 2010 Siemon Certification Design Principles Installation Practices December, 2011 FrontRange HEAT Administration I November, 2013 FrontRange HEAT Administration II February, 2014 Dell Certification Online Self Dispatch Desktops Notebooks June, 2015 Activities Honors Driven Information Technology Professional broad technical skill set. Known ability multi-task juggle multiple projects simultaneously, meeting deadlines. Excels customer support, training, documentation. Most noted customer service teamwork expertise. Thrives environments continually embraces new technologies. Skills ASP .NET, Client/Server, Crystal Reports, data analysis, Database design, database software, Desktop Publishing, Desktop Publisher, equipment inventory, special events, Front Office, help desk, HTML web design, Design, instruction, Linux, Logging, macros, Publisher, network administrator, Newsletter, procurement, repairs, SAP R/3, software installation, SQL, systems administration, technical support, training material, tutoring, UNIX, Visual Studio, Web Applications, web server",INFORMATION-TECHNOLOGY
"INTERNATIONAL CODE COUNCIL (ICC) SPECIAL INSPECTOR AND CONSTRUCTION MATERIALS TECHNICIAN (CMT) Objective My objective obtain secure meaningful position integrating skills expertise co-workers, resulting successful service provided client. Additionally, I eager gain knowledge hard work tutelage superiors earn advancement within organization. Skills Proficient Microsoft Windows, Word, Excel. General knowledge GAAP continues grow hard work. 14 years progressively advancing experience civil construction materials testing inspection. Constant communication contractors, craft, co-workers collaborative effort complete task hand. Natural leader team oriented strong desire succeed accounting field. Able communicate effectively verbally writing clients, co-workers, superiors. Productive worker fast-paced, time-sensitive environment, remaining within budget. Courteous team member works high levels integrity professionalism. Experience International Code Council (ICC) Special Inspector Construction Materials Technician (CMT) 03/2015 Current Company Name City State ICC Special Inspector Reinforced Concrete Rebar concrete placement inspections, epoxy anchor bolt inspections. Concrete, Soils, Asphalt Field Testing Technician. ICC Special Inspector CMT Technician 11/2014 03/2015 Company Name City State ICC Special Inspector Reinforced Concrete Rebar concrete placement inspections. Concrete, Soils Field Testing Technician. Gradations, proctors, moisture content, -200 wash. Input data computer programs present final results clients timely, cost-effective professional manner. ICC Special Inspector CMT Technician 05/2014 11/2014 Company Name City State ICC Special Inspector Reinforced Concrete Rebar concrete placement inspections, epoxy anchor bolt inspections. Concrete, Soils, Asphalt Field Testing Technician. Construction Materials Testing Lab Manager/Lead Technician 06/2010 11/2013 Company Name City State Rebar concrete placement inspections, epoxy anchor bolt inspections. Estimating potential job costs proposals. Concrete, Soils, Asphalt Field Testing Technician Grout cubes prisms, intermediate experience Masonry. Lab Testing Technician-Gradations, proctors, moisture content, -200 wash, specific gravity/absorption, concrete/grout breaks, sand equivalent, percent fracture. Input data computer programs present final results clients timely, cost-effective professional manner. Quality Control Inspector Level II 10/2007 01/2009 Company Name City State URS-Washington Division Eunice, NM-National Enrichment Facility QCI qualified civil soils II, civil concrete II, receipt inspection II coatings II. Verify field operations ensure compliance specifications, plans, procedures, ASTMs, 10 CFR Part 50 Appendix B ASME standard NQA-1. Perform QC inspections batch plant, concrete, grout, backfill operations. Receipt inspection concrete constituents batch plant inspector. CMT Technician II 03/2007 10/2007 Company Name City State Hanford Nuclear Reservation-Vitrification Plant RPP-WTP. Concrete, Soils, Lab Materials Testing Technician Level II. Cross-reference job site specifications plans, ASTMs, industry standards ensure proper testing inspection 10 CFR Part 50 ASME NQA-1 job site. Sand-cones, Kelly ball drop, flow test, cast cylinders CLSM. Grout flow, cast cubes prisms. Non-Permanent Transportation Technician II 03/2006 12/2006 Company Name City State WSDOT-SCR Union Gap, WA -Various projects Transportation Technician II (non-permanent) Concrete, Soils, Asphalt Field Testing Technician. Read interpret plans cross-referencing state specifications construction manual. Layout including staking/marking various offsets, signing, monuments, planned work contractor complete. I inspected following operations: grinding, rumble strip, replace/install RPM's, mechanical hand scaling, drilling grouting rock/anchor bolts, backfill, striping, guide posts, install/move jersey barrier, curbing, aggregate weigh station, rock crushing plant, ticket taking paver quantities yield short long, hydro-demolition. Concrete/Soils Lead Materials Testing Technician 04/2003 11/2005 Company Name City State Hanford Nuclear Reservation-Vitrification Plant RPP-WTP. Cross-reference job site specifications plans, ASTM's, industry standards ensure proper testing inspection 10 CFR Part 50 Appendix B ASME NQA-1 job site. In charge complying testing frequencies meet construction plans specifications. Manage man power cover field lab testing operations. Review technicians' reports ensure accuracy. Concrete, Soils, Lab Materials Testing Technician Level II. Education High School Diploma College Preparation 1999 Eisenhower High School City State USA National Honors Society- GPA: 3.6/4.0. Academic Athlete Award, Captain Football Team. Future Business Leaders America. Industrial Technology 2002 Western Washington University City State USA 98 credits earned. Associate Arts Pre-Business 2015 Yakima Valley Community College City State USA GPA: 3.7/4.0, President's list, spring 2015. Bachelor Science Accounting 2017 Central Washington University City State USA CWU Junior status- GPA: 3.0/4.0, 156 total credits earned. Accounting Major-Cyber Security Minor, Working toward CPA. Courses include: Financial Managerial Accounting, Intermediate Accounting I, Cost Accounting, Microsoft Excel I, Windows 10, Administrative Management, Business Communications. Certifications ICC Special Inspector- Reinforced Concrete. American Concrete Institute (ACI) Field Testing Technician Level 1. Nuclear Densometer Safety Handler.",CONSTRUCTION
"PARALEGAL Summary Licensed Paralegal demonstrating confidence tenacity project analysis, well sound business judgment. Highlights Working knowledge aspects discovery process Demonstrated ability conduct legal research using Westlaw Highly skilled organizing presenting information objectively Hands-on experience PracticeMaster Tabs3 legal Proficient managing clerical duties pertinent law office Experience Paralegal January 2013 Company Name － State General Litigation, Commercial Litigation, Bankruptcy, Estate Planning, Worker's Compensation Researching legal issues West Law; Digesting various legal documents providing fact summary reports attorney; Drafting issues via inter-office memorandums; Managing attorney's schedule logging important dates tasks company network; Reviewing Analyzing attorney's work grammar error; Drafting cover letters; Preparing motion packets; Corresponding opposing counsel Courthouse administration; Advising clients changes status case; Scheduling depositions; Managing client files company network Company's practice management system, Practice Master; E-filing time-sensitive legal documents various Courts; Preparing Pleadings Binders Trial Exhibits Court; Ardex Laboratories, 2050 Byberry Road. Receptionist January 2009 January 2013 Company Name － City State Provided quality customer service guests upon entering lobby; Answered high volumes calls multi-line phone system, dispatched according priority; Organized managed company data Excel spreadsheets; Reviewed separated paperwork submitted salesmen daily; Reviewed invoice information entered MAS200; Generated weekly sales reports salesman; Advised inquiring customers product order shipment status changes; Managed hard copy files; faxed/emailed invoices requested documents; Separated dispersed mail addressed department; Maintained spreadsheets customer payments reported salesmen according business region; Applied payments (checks, cash, credit cards) customer accounts according salesman, location, remittance advice; Processed credit card transactions company's terminal Deposited checks directly company account using PNC Pinnacle desktop scanner; Reviewed customer accounts open invoices ninety day outstanding balance, entrusted devise payment arrangements case-by-case basis avoid excessive late fees penalties; Tracked salesmen's expenses; Composed inter-office memorandums account memorandums; Over course final two weeks Ardex Laboratories I trained two new hires two positions (accounts receivables department receptionist. Administrative Assistant January 2007 January 2009 Provided quality customer service people diverse backgrounds; Answered phones multi-line system dispatched accordingly priority; Scheduled organized business/staff meetings scheduled organized appointments clients; Drafted typed proposals/invoices related documents company letterhead; Made cold calls customers due maintenance; Faxed invoices; Entrusted make managerial decisions satisfy customer company's best interests; Maintained records accounts receivable accounts payable transactions; Responsible administrative duties related Construction field filing customer orders, composing business letters, responding legal matters, managing business accounts consulted advertising ideas;. Customer Service Representative January 2005 January 2007 Company Name Provided high quality customer service Pilots Business Aviation Companies; Communicated pilots via radio prepare lineman estimated arrival departure times; Provided reviewed catering accommodations Pilots Flight Attendants ensure comfortable flight; Scheduled hotel reservations car rentals Pilots Crew; Permitted use company vehicle; Scheduled aircraft preparation departing flights; Input data ticket information POS system; All aspects Administrative work typing, filing, answering phones record keeping; Recognized Customer Service Excellence Atlantic Aviation. Education A.S Paralegal Studies 2012 Manor College Paralegal Studies American Bar Association approved institution Paralegal Certificate 2012 Manor College American Bar Association approved institution High School Diploma 2004 Nazareth Academy High School Middle States Association Secondary Schools Skills accounts payable, accounts receivable, accounts receivables, Administrative, advertising, attorney, balance, credit, client, clients, Customer Service, Drafting, filing, Law, Legal, letters, Litigation, managerial, Managing, meetings, Access, Excel spreadsheets, Excel, mail, Microsoft Office Suite, office, PowerPoint, Word, network, Paralegal, phone system, POS, proposals, quality, radio, receptionist, record keeping, Researching, sales, scanner, Scheduling, spreadsheets, phones, answering phones, typing, Westlaw",AVIATION
"STAFF ACCOUNTANT Summary Skilled Accountant successful managing multiple projects consistently meeting deadlines pressure. Extensive knowledge accounting software processes. Additional ba ckground payroll, employee management, hiring, training benefits. Highly detail-oriented organized. Highlights Financial statement analysis Account reconciliation expert General ledger accounting Effective time management Strong organizational skills Flexible team player Experience 08/2012 Current Staff Accountant Company Name － City State Process Receivables (donations) 7 church locations 20,000 attendees approx $45M annual revenue Process Retail Sales Revenue multiple entities (Bookstore, Café, Coffee Shop) location Provide monthly financial statements budget analysis Monthly bank reconciliations Prepare monthly Use Tax returns General Ledger review Streamline Procedures Write Procedure Manual Assist Accounts Payable needed 08/2008 08/2012 Independent Accounting Consultant Company Name － City State Provide weekly, monthly, quarterly, annual accounting/full charge accounting services different clients multiple industries (including limited engineering, marketing, construction contractors, subcontracting, commercial leasing companies, manufacturing, retail) Work CPA provide information year-end tax preparation Provide set-up ongoing consulting services users QuickBooks, QuickBooks Pro, Quicken Assist clients Worker's Compensation Audits Assist clients start-up businesses Assist clients establishing employee policies writing company policies Full knowledge Payroll functions; Sales Tax Reporting; Financial Statement Preparation; Bank Statement Reconciliations 02/2007 06/2010 Accounting Manager/Human Resources Company Name － City State Report CFO; Work directly Directors Marketing Agency Manage Accounts Receivable perform monthly billing Verify Accounts Payable transactions Process payroll using online payroll processing services Manage new employee paperwork benefits including health, dental, 401K, flexible spending accounts, well COBRA documentation Handle accounting duties 2 separate smaller commercial leasing companies 05/2002 02/2007 Accounting Human Resources Manager Company Name － City State Report directly President 2 corporations manage office 2 separate corporations simultaneously. Manage aspects Accounting Department produce necessary financial statements. Process weekly payroll payroll taxes well quarterly annual payroll tax reports. Researched implemented new industry specific software improve overall performance business. Researched, implemented, maintain employee benefits program includes 401K, Health Dental Benefits Recruit new employees manage personnel files. Assist employee performance evaluations act liaison employees supervisors. Perform duties needed including sales, international business development, purchasing, inventory, customer service Education Bachelor Science Business Management Arizona State University － City State USA Skills Microsoft Office (Word, Excel, Power Point, Outlook) Abila MIP Fund Accounting Software QuickBooks, QuickBooks Pro, Quicken ADP, Paychex, Payroll Experts, QuickBooks Payroll Systems",ACCOUNTANT
"DIGITAL MARKETING ACCOUNT MANAGER Experience 11/2014 06/2017 Digital Marketing Account Manager Company Name － City State Creative, analytical, problem solver responsible developing, implementing executing strategic marketing plans. Ensure marketing services delivered efficiently effectively, yielding positive ROI. Manage day-to-day on- projects, collaborating team clients, ensuring projects meet deadlines. Create, manage, design, implement email campaigns, ensuring align strategy, branding goals. Manage email lists, segmenting campaigns, created ongoing schedule content. Designed presentations, documents, marketing collateral print, ensuring brand consistency. Created annual editorial calendars based clients' expectations adapting strategies needed. Facilitate weekly client calls discuss upcoming deliverables, website metrics site analytics. Created annual editorial calendars based clients' expectations adapting strategies needed. Project manage entire campaigns adhering editorial calendar content creation, dates, channels. 11/2014 07/2015 Marketing Website Manager Company Name － City State Developed implemented, coordinated marketing strategies across marketing channels. Enhance brands online visibility engage potential customers, gain customer acquisition, increase brand awareness. Plan create content calendar design copy website, advertising, marketing collateral. Responsible aspects campaigns including development, design, launch. Designed high quality, creative content used print online visibility brand recognition. Implemented ecommerce platform shopping cart generate web sales. Optimized website search engine performance drive website traffic, increase online visibility. Strategized implemented marketing plan ensuring plans aligned across platforms. Create style guides, brand guidelines standards assure brand handled consistently. 08/2014 Current Digital Marketing Branding Consultant Company Name － City State Assist variety clients meet business objectives building brand awareness, strengthening online presence improving marketing strategy using comprehensive tactics. Provide clients insights regarding promotions, branding, strategies marketing success. Provide clients implementation marketing strategies. Develop, design manage digital marketing campaigns. Design implement strategies drive online traffic. Review new innovative strategies ensure clients forefront digital marketing. Provide support guidance marketing, strategy development implementation. 08/2012 06/2014 Teacher's Assistant Company Name － City State Provide support teacher, allowing maximum time planning teaching. Worked alongside teacher create provide students positive, well-organized, functional classroom maximized instructional time. Assist teacher implementing daily curriculum management classroom. Supported lead teacher creating successful learning environment. Reinforce lessons reviewing student's one-on-one small groups. Attend staff trainings, in-services workshops. Treated confidential information students staff professional ethical manner. Established maintained cooperative, supportive effective relationship personnel. Education Training 12/2010 Bachelor Arts Elementary Education University North Florida Elementary Education 07/2007 Associates In Arts Elementary Education Florida Community College Jacksonville Elementary Education Skills Adobe Creative Suite, advertising, Automation, branding, content, content creation, Customer Relationship Management, client, clients, ecommerce, editorial, E-mail, email, functional, marketing plan, Marketing Planning, marketing strategies, Marketing Strategy, marketing, marketing collateral, personnel, presentations, problem solver, Project Management, quality, sales, strategy, strategy development, strategic marketing, teacher, teaching, website, well-organized, workshops Activities Honors Strategic creative marketing professional experience project management, strategy, creative design email marketing used generate brand awareness revenue using variety marketing channels designed attract keep customer relationships. *Expertise multiple digital marketing disciplines, including inbound, affiliate, content, email marketing *Excellent project time management skills ability multitask, prioritize tasks meet deadlines *Well-developed interpersonal skills allowing ability communicate effectively strengthen relationships CAREER OBJECTIVE Seeking full-time marketing position organization I contribute experience expertise fields marketing, creative design, analytics, work collaboratively member team well independently achieve company goals promote growth.",DIGITAL-MEDIA
"BRANCH MANAGER/FLORAL DESIGNER Summary Branch Manager driven exceed sales goals build long term relationships customers. Delivers positive experiences high-quality customer service. Highlights Effective leader Staff training/development Customer targeting Conflict resolution Deadline-oriented Up-selling techniques Client account management Budgeting financial management Consistently meets sales goals Cash flow management Inventory control Microsoft Outlook Word Excel Experience Branch Manager/Floral Designer July 2012 Current Company Name City State Managed wide variety customer service administrative tasks resolve customer issues quickly efficiency Ensured superior customer experience addressing customer concerns, demonstrating empathy resolving problems spot. Shared best practices sales customer service team members help improve store's efficiency. Stocked replenished merchandise according store merchandising layouts. Maintained established merchandising standards, including window, sales floor promotional displays. Fostered positive work environment consistently treating employees customers respect consideration. Cultivated customer-focused shopping environment greeting responding customers friendly manner. Communicated clear expectations goals team member. Worked management team implement proper division responsibilities. Actively pursued personal learning development opportunities. Supervised directed merchandise shipment processing. Reduced controlled company expenses preparing daily purchasing budget. Bi-Lingual Customer Service Representative January 2010 September 2011 Company Name City State Assisted Spanish speaking customers customer issues including medication orders, refills, also calling remind patient upcoming refills available account. Explanation insurance benefits verification medical supplies ensure facility operating within limitations law. Production based environment quotas meet daily, weekly, monthly-Very demanding fast-paced environment. Data entry, problem solving, critical thinking, interpersonal skills required job position. Credit Card payments processed phone patient wants pay medical supplies pocket, issues surrounding coverage lack availability specific supplies. Customer Service Representative January 2009 January 2010 Company Name City State Assist customers verification insurance benefits, data entry, acting patient advocate assisting case managers daily case load- environment production based environment. Making outbound calls receiving inbound calls involved parties including: Doctor's offices, pharmacies, medical providers, patients, etc.. The purpose identify obtain benefits, referrals, doctor's authorizations. Act patient advocate making sure facilities followed promised activities processes ensure patient helped satisfied level service provided him/her daily basis. Data entry, customer service, punctuality, interpersonal skills, critical thinking organized self-starting problem-solver required position. Customer Care Specialist October 2005 January 2009 Company Name City State Call-center environment, answering 200+ calls per day constantly- fast paced demanding call center environment. Performance measured based metrics employees opportunities earn bonuses- Quota's production standards set position. Assisted medicare customers reviewing verbal faxed requests providers partners providing support healthcare plans providers regarding authorization requirements customer prescription coverage. On occasion assisted MA/PDP Appeals department. Navigated PA Hub Argus assist medicare customers getting medication resolving issues keeping patients obtaining medications. Processed Excel Grids Caremark Specialty Pharmacy via email least three times per week. Ran pharmacy claims CAS; investigated approval denial dates medications. Trained new employees CCP2 system, explanation processes procedures anyone visiting facility. Floral Designer/Sales October 2000 October 2005 Company Name City State Designed floral arrangements daily basis customer demand, assisted customers choosing product best fit specific needs. Ability prepare accurate cash reports including bank reports also opening closing facility several days week. Sales, sales position required compensation based commission set company. Customer service interpersonal skills well problem solving critical thinking required position order make sure customers satisfied willing continue bringing business organization. Education Bachelor Science Business University Phoenix City State Business Business Managerial Skills Certificate Business 2002 AAFET City State US This program 12-month long program I received certificate completion business managerial skills learned obtained year attendance. Skills Over 20 years Customer Service Experience. 3 years Branch Management position 2 permanent employees (also include 2 3 holiday employees drivers). Talented multi-tasker Exceptional time management skills",DESIGNER
"SUPERVISOR ACCOUNTANT Professional Summary Ability work fast paced, deadline driven environment, independently team. Core Qualifications Microsoft Office, advanced Excel, PowerPoint, MS Access, Atlas, Windows 95 XP, Harvard Graphics, QuickBooks, NGS Systems (Net Global Solutions Systems), People Soft, SAP, Quicken, Nanovision, 2-Tier, Phoenix (E1), Business Objects. Experience Supervisor Accountant July 2015 Current Company Name － City State Performed financial reporting activities Ichthys Project. Specific responsibilities included following Financial Reporting including variance analysis P&L's Balance Sheet. Project accounting including billing month end closeout assigned projects. Sarbanes Oxley compliance/FCPA Quarterly testing internal controls. Responsible preparing budgeting forecasting. Account reconciliations analysis balance sheet accounts. Monitoring project accounts receivables, unbilled, unearned financial performance. Responsible preparing Backlog Roll Forward Ichthys. Prepare PowerPoint presentations, charts, graphs. Attend Monthly Quarter PSR/PFSR meeting. Performance ad-hoc request special projects required. Lead Accountant July 2008 July 2015 Company Name － City State Performed financial reporting activities within Government, Infrastructure Minerals product line. Specific responsibilities included following Financial Reporting including variance analysis P&L's Balance Sheet. Project accounting including billing month end closeout assigned projects. Sarbanes Oxley compliance Quarterly testing internal controls. Assist budgeting forecasting. Account reconciliations analysis balance sheet accounts. Monitoring project accounts receivables, unbilled, unearned financial performance. Responsible preparing Backlog Roll Forward Infrastructure Minerals. Assist preparing PowerPoint presentations, charts, graphs. Performance ad-hoc request special projects required. Senior Accountant December 2007 June 2008 Company Name － City State Review SSC general ledger accounts make correcting entries. Performs account analysis reconciliation. Create maintain ad hoc reports reporting databases Access Excel. Monitor SSC process execution SOX compliance, coordinates testing activities auditors. Generate analyze process performance metrics. Assists developing testing automated tools Lotus Notes SSC webpage. Assist preparing PowerPoint presentations, charts, graphs. Reconcile intercompany balances 18 sister companies. Prepare accounts payable accruals. Reconcile AP accruals, payroll transactions, fixed assets. Set fixed assets JDE depreciation expense. Pay monthly lease vehicles gas cards. Prepare monthly financial reports tax packages. Prepare monthly forecast analysis summary variance explanations. Senior Financial Analyst October 2005 October 2007 Company Name － City State 20th Century Fox Home Entertainment one world's recognized respected producers distributors films television programs) Researched analyzed licensee royalty statements, reconciled local office financial statements, evaluated company's position using multiple schedules (e.g., sum cost, revenue contribution), forecasted month-to-date, prepared analyzed monthly forecast, prepared quarterly forecast statements presented findings senior management. Prepared, maintained reviewed forecasts. Set projects PeopleSoft. Performed month-end close activities. Individually analyzed prepared production actual. Analyzed prepared month-to-date year-to-date variance explanations. Prepared journal entries coordinated senior management input book entries People Soft. Performed financial analysis requested. Prepared licensee royalty statement uploaded Atlas. Prepared processed journal entries uploaded PeopleSoft. General Accountant June 2005 August 2005 Company Name － City State Supervised 120 different accounts within United States using Nanovision. Adjusted journal entries balance general ledger. Handled bookkeeping monthly byusing Nanovision Excel. Provided bank reconciliations month-end closing statement account. Accountant September 2004 January 2005 Company Name － City State Oversaw accounts receivables operating approval process support production 150 checks weekly. Authorized check signer, approved wire transfers $1M. Adjusted journal entries balance general ledger. Contributed annual budget process, working various department heads review historical activities, trends, future obligations. Handled 1099 Miscellaneous tax issues. 2005) Managed month-end closing cycle. Education Master Business Administration Business Development Strategy, Management May 2008 Pepperdine University, Graziadio School Business Management － City State Business Development Strategy, Management Bachelor Science Finance Spanish May 2004 University New Orleans － City State Finance Spanish Languages Fluent English Spanish (proficiency decreased due moderate use). Skills Account reconciliations, accounting, accounts payable, accounts receivables, accruals, ad, AP, balance sheet, balance, bank reconciliations, billing, bookkeeping, book, budgeting, budget, Business Objects, charts, oral communication, CPA, databases, Fluent English, senior management, finance, financial, financial analysis, financial reports, Financial Reporting, financial statements, fixed assets, forecasting, general ledger, general ledger accounts, Government, graphs, Harvard Graphics, JDE, Lotus Notes, Access, MS Access, Excel, Microsoft Office, office, PowerPoint, PowerPoint presentations, Windows 95, month-end closing, payroll, PeopleSoft, People Soft, presentations, QuickBooks, Quicken, reporting, SAP, SOX compliance, Sarbanes Oxley, Spanish, tax, television, variance analysis, Excellent written",ACCOUNTANT
"AVIATION MAINTAINER Professional Summary 6 years' experience Fast Food Cook/Assistant Manager. 2 years' experience Customer Service Representative Call Center. 1 year 3 months experience Security Guard. Multi-tasking Manager well-known creating positive environments employees thrive succeed. Detailed well-aware direct competitors strategies. Pursuing new management role hard work dedication highly valued. Results-oriented Store Manager focused increasing profits, reducing costs, inventory management transforming customer service standards. Excellent communicator 2 years demanding call center environment Customer Service Representative. Skills Typing Speed 50 Words per Minute QuickBooks Apple Macintosh Computers MS Outlook Photoshop MS PowerPoint MS Excel MS Word Fork lift operation (cherry picker), (Stand forklift). Team leadership Team liaison Conflict resolution Data management Process implementation Self-motivated Risk management processes analysis Staff development Timeline management Customer relations Deadline-oriented Staff training/development Efficient multi-tasker Customer service-oriented Goal attainment Relationship building Coaching mentoring Customer service Effective leader Employee scheduling Work History Company Name Aviation Maintainer City State August 2017 April 2018 BCT certified. trained leader specialist field aviation maintaining. leadings squads groups 10-20. time management. accountability records, protection. Reduced overhead taking responsibility creative administrative projects. Monitored screened visitors verify accessibility inter-office personnel. Answered managed incoming outgoing calls recording accurate messages. Company Name Warehouse-Selector City State April 2016 August 2017 Forklift (stand-up) cherry picker operator. Analyzed departmental documents appropriate distribution filing. Achieved [revenue departmental objective] [actions taken] Picked incoming stock delivered materials designated locations. Picked products specific routes according pick sheets. Estimated weights, heights centers balance make precise placements. Divided cargo received account Number intended location. Maintained accurate stock records schedules. Company Name Security Guard City State August 2015 April 2016 Foot patrol/ Grounds access guard. Control protect personnel flow grounds residents report hourly activity. patrol every hour hour 15 30 minute increments. Responded calls routine emergency situations. Collected organized surveillance data information protect client possessions workspaces. Detected apprehended unauthorized personnel. Directed guests around building answered questions regarding accessibility. Monitored building access identified officials employees authorizing entrance. Prevented crimes immediately reporting unusual, unauthorized illegal activity premises. Delivered accurate verbal written reports company personnel. Noted followed unusual behavior. Company Name Door attendant City State February 2015 August 2015 Accept donations assist brining donations assist moving items customers vehicles. Shared best practices sales customer service team members help improve store's efficiency. Asked open-ended questions assess customer needs. Answered product questions up-to-date knowledge sales store promotions. Built long-term customer relationships advised customers purchases promotions. Welcomed customers store helped locate items. Determined customer needs asking relevant questions listening actively responses. Recommended alternative items product stock. Greeted customers timely fashion, quickly determining needs. Cleaned organized store, including checkout desk displays. Company Name Security Guard City State March 2014 February 2015 Corporate access control guard. Control access area required. Utilize software security via GE Security systems (camera system), Otis (elevator monitoring control system). Report daily logs Incident Reports. Patrol three times every shift check issues may occur. Responded quickly effectively security violations duress alarms. Investigated security safety violations. Responded calls routine emergency situations. Enforced General Services Administration (GSA) policies anticipating potential security breaches. Maintained accurate detailed logs events occurred shift. Unlocked rooms suites authorized contractors. Monitored building access identified officials employees authorizing entrance. Prevented crimes immediately reporting unusual, unauthorized illegal activity premises. Company Name Customer Service Representative City State April 2011 March 2013 Interacted customers provide information response inquiries products services handle resolve complaints. Took inbound calls Comcast. Updated customers' information database. Helped drive sales goals achieve monthly quotas. Created maintained organized database develop promotional sales. Directed calls appropriate individuals departments. Politely assisted customers person via telephone. Recommended, selected helped locate obtain out-of-stock product based customer requests. Provided elevated customer experience generate loyal clientèle. Asked open-ended questions assess customer needs. Ensured superior customer experience addressing customer concerns, demonstrating empathy resolving problems spot. Learned, referenced applied product knowledge information. Developed reputation efficient service provider high levels accuracy. Recommended alternative items product stock. Served main liaison customers, management sales team. Built long-term customer relationships advised customers purchases promotions. Company Name Computer Technician City State January 2010 June 2010 Built repaired computers consisting internal external repairs. Repaired printers needed. Rebuilt shareware computers damage used refurbishing hardware computers unreliable. Provided documentation start-up, shut first level troubleshooting processes help desk staff. Implemented company policies, technical procedures standards preserving integrity security data, reports access. Collaborated clients concept final delivery product service. Designed Sharepoint masterpage page layouts, serving company's main Sharepoint support technical complications. Proposed technical feasibility solutions new functional designs suggested options performance improvement technical objects. Monitored network performance provided network performance statistical reports real-time historical measurements. Company Name Shift Manager City State May 2004 June 2009 Managed shift ten twenty-five staff. Opened closed restaurant. Cooked, served customers, cleaned restaurant stocked needed supplies. Completed schedules reviewed staff. Adhered company standards compliance requirements operations cleanliness areas. Managed schedules, accepted time requests found coverage shifts short. Tracked receipts, employee hours inventory movements. Trained mentored new employees maximize team performance. Kept employees operating productively working task meet business customer needs. Completed point sale opening closing procedures, including counting contents cash register. Described product customers accurately explained details care merchandise. Shared best practices sales customer service team members help improve store's efficiency. Assisted customers food selection, inquiries order customization requests. Resolved customer complaints professional manner prioritizing customer satisfaction. Recommended, selected helped locate obtain out-of-stock product based customer requests. Supervised directed merchandise shipment processing. Actively pursued personal learning development opportunities. Alerted customers upcoming sales events promotions. Conducted weekly walk-throughs manager discuss interior visual displays, including store window presentation. Built long-term customer relationships advised customers purchases promotions. Processed cash credit payments rapidly accurately. Participated physical inventory counts every Opening Closing store. Personal Information Driver's License Class C Standard Driver's License Education High School Diploma West Orange Stark City State 2007 GED West Orange-Stark High School City State 2007 Skills Photoshop, Apple, cherry picker, hardware, database, forklift, Fork lift, Macintosh Computers, access, MS Excel, MS Outlook, MS PowerPoint, MS Word, personnel, camera, printers, QuickBooks, repairs, time management, Typing Speed Additional Information Driver's License Class C Standard Driver's License",AVIATION
"BUSINESS ADVOCATE BANKER Cruz Navarro Cruz Navarro Professional Summary Highly ambitious professional background Financial Services Procurement Management. Expertise market analysis, forecasting client needs assessments. Highly ambitious professional background Financial Services Procurement Management. Expertise market analysis, forecasting client needs assessments. Skills account management, Business Development, business operations, CISCO, International Business, logistics, Oracle, purchasing, Sales, spreadsheets, tax law Skills Budgeting finance Strong verbal communication Conflict resolution Client assessment analysis Budgeting finance Strong verbal communication Conflict resolution Client assessment analysis Proficient level Microsoft Office Oracle CRM Strong verbal communication Client assessment analysis Conflict resolution Proficient level Microsoft Office Oracle Strong verbal communication Client assessment analysis Conflict resolution Proficient level Microsoft Office Oracle Work History 07/2016 Current Business Advocate Banker Company Name – City State Target identify affluent clients, analyze needs, provide financial solutions based relationship bank refer appropriate business line required. Company's advisor Small Business Development, provide financial wellness solutions new existing clients. Consultation credit products state regulations business origination ownership. Plan, develop execute office visits venues small business owners develop stronger relationships increase profitability. Participate weekly basis conference calls Small Business Segment leader Wells Fargo Work Program director better understanding direction. Create performance efficiency report, direct morning huddles team members provide feedback previous activities. Assist management operational activities: team member's schedules, cash shipments, random vault audits, dual control assignments, approvals, challenging situations customers, etc. 07/2016 Current Personal Banker Safe Company Name – City State Target identify affluent clients, analyze needs, provide financial solutions based relationship refer appropriate business department required. Partner Financial advisors, Mortgage consultants additional team member develop client acquisition plans. Consultation business owners banking credit solutions throughout Wells Fargo tools services business owners. Assist Wells Fargo international clients providing tailored recommendations suiting needs. Out office visits venues business owners develop stronger relationships increase bank profitability. Assist management operational activities: team member's schedules, cash shipments, random vault audits, dual control assignments, approvals, challenging situations clients, etc. Created strategies develop expand sales services existing customer resulted 24 increase annual revenue. Advised clients mortgage, educational personal loans. Maintained friendly professional customer interactions. 07/2016 Current Personal Banker Safe Company Name – City State Target identify affluent clients, analyze needs, provide financial solutions based relationship refer appropriate business department required. Partner Financial advisors, Mortgage consultants additional team member develop client acquisition plans. Consultation business owners banking credit solutions throughout Wells Fargo tools services business owners. Assist Wells Fargo international clients providing tailored recommendations suiting needs. Out office visits venues business owners develop stronger relationships increase bank profitability. Assist management operational activities: team member's schedules, cash shipments, random vault audits, dual control assignments, approvals, challenging situations clients, etc. Created strategies develop expand sales services existing customer resulted 24 increase annual revenue. Advised clients mortgage, educational personal loans. Maintained friendly professional customer interactions. 12/2015 07/2016 Licensed Service Advisor Company Name – City State Meet business goals proactively reaching existing new clients, cross-sell increase insurance coverage. Review profit metrics, analyze areas opportunity develop action plan successful goal achievement. Client outreach retention, insurance review, renewal leads new business high value account management. Create policy orders based Texas Insurance Law Homeowners, Renters, Flood (FEMA), Auto Commercial. Partnership Real Estate agents, Mortgage Consultants business aquisition referral program. Supported Chief Operating Officer daily operational functions. 12/2015 07/2016 Licensed Service Advisor Company Name – City State Meet business goals proactively reaching existing new clients, cross-sell increase insurance coverage. Review profit metrics, analyze areas opportunity develop action plan successful goal achievement. Client outreach retention, insurance review, renewal leads new business high value account management. Create policy orders based Texas Insurance Law Homeowners, Renters, Flood (FEMA), Auto Commercial. Partnership Real Estate agents, Mortgage Consultants business aquisition referral program. Supported Chief Operating Officer daily operational functions. 12/2015 07/2016 Licensed Service Advisor Insurance Broker Company Name – City State Meet business goals proactively reaching existing new clients, cross-sell increase insurance coverage. Review profit metrics, analyze areas opportunity develop action plan successful goal achievement. Client outreach retention, insurance review, renewal leads new business high value account management. Create policy orders based Texas Insurance Law Homeowners, Renters, Flood (FEMA), Wind Hale, Auto Commercial. Contact financial institutions assistance Escrow Accounts, payments, amendments requirements. Assist network events, develop partnership Real Estate, Mortgage insurance companies. 02/2013 12/2015 Office Manager II Company Name – City State Generate spreadsheets, reports correspondence use internally externally. Perform monthly financial estimations support financial transactions related business activities. Match invoices statements purchase orders optimum accuracy. Support calculating taxes purchasing activities, acquired services deductions might have. Revision lawful permits commercial invoices result transnational operations. Assist generating report past Import export transactions requested Federal Government tax law enforcement. Gather necessary data cross-reference generate required reports. Submit data entries required management company's system. Requisition information (invoices, forms, permits, etc.) requested management. Organize update cloud data files required Audit department. Record payments history, manage cashbox needed, deposit checks payments requested. Generate reports monthly operational expenses, revenue break-even point requested. Build rapport suppliers manage logistics process ensure business operations. 02/2013 12/2015 Office Manager Company Name – City State Established developed highly-efficient dependable administrative team delivering ongoing coaching motivation providing opportunities career acceleration achievements. Monitored evaluated personnel performance complete quarterly reviews, recommend advancement address productivity concerns. Held oversight office inventory activities, including ordering requisitions, stocking shipment receiving. Established efficient workflow processes, monitored productivity implemented modifications improve overall effectiveness office personnel activities. Match invoices statements purchase orders optimum accuracy. Revision lawful permits commercial invoices result transnational operations. Record payments history, manage cashbox needed, deposit checks payments requested. Build rapport suppliers manage logistics process ensure business operations. Administered CRM company database, maintenance updates. 02/2013 12/2015 Office Manager Company Name – City State Established developed highly-efficient dependable administrative team delivering ongoing coaching motivation providing opportunities career acceleration achievements. Monitored evaluated personnel performance complete quarterly reviews, recommend advancement address productivity concerns. Held oversight office inventory activities, including ordering requisitions, stocking shipment receiving. Established efficient workflow processes, monitored productivity implemented modifications improve overall effectiveness office personnel activities. Match invoices statements purchase orders optimum accuracy. Revision lawful permits commercial invoices result transnational operations. Record payments history, manage cashbox needed, deposit checks payments requested. Build rapport suppliers manage logistics process ensure business operations. Administered CRM company database, maintenance updates. 07/2010 01/2013 Buyer Company Name – City State Research requested product, review supplier's location, price, quality efficiency well rounded decision. Negotiate price, term payments, product specifications, shipment details, warranty policies assistance required. Quote inquired products services present least three ideal options business. Place requisition products ERP MRP Discuss budget specifications management required review reduction costs options. Weekly phone conferences management regarding financial market updates. Facilitated fast-paced dynamic entrepreneurial environment. Served executive staff liaison several committees. Reconciled business creative needs. Observed laws, regulations applicable obligations. 07/2010 01/2013 Order processing agent Company Name – City State Research requested product, review supplier's location, price, quality efficiency well rounded decision. Negotiate price, term payments, product specifications, shipment details, warranty policies assistance required. Quote inquired products services present least three ideal options business. Place requisition products ERP MRP Discuss budget specifications management required review reduction costs options. Weekly phone conferences management regarding financial market updates. Facilitated fast-paced dynamic entrepreneurial environment. Served executive staff liaison several committees. Reconciled business creative needs. Observed laws, regulations applicable obligations. 07/2010 01/2013 Order processing agent Company Name – City State In position I hired Infosys LTD México would work CISCO SYSTEMS direction,. providing internal support San José, CA office LATAM countries. Research requested product information, review supplier's location, reputation, prices, quality, efficiency well rounded decision. Negotiate price, term payments, product specifications, shipment details, warranty policies assistance required. Quote inquired products services present least three ideal options business. Place requisition products ERP MRP systems, usually working CISCO systems Oracle. Review performance indicators monthly, quarterly annually purchases. Discuss budget specifications upper management required review reduction costs options. Weekly phone conferences Internal upper management regarding financial market updates. Internal customer interaction Sales department. Weekly monthly spreadsheets report purchased materials costs. Education 2017 Houston Community College Leadership, account management, business Project Management Certification (on-going), development. 2018 On going Project Management Certification Management Houston Community College City State 2012 Bachelor International Business Management Universidad Autónoma de Nuevo León City State Emphasis Business development Management 2012 Universidad Autonoma de Nuevo Leon Oracle, ERP MRP systems, Salesforce.com, Bachelor's degree International Business CRM (Customer Relationship Management). Administration, Proficient Microsoft Office. Affiliations Chair member Wells Fargo Latin Connection Houston Chapter",ADVOCATE
"TECHNICAL EDUCATIONS LANGUAGES Summary QA-QC Lead Subsea 7 (EPC Contractor) working Major Clients TOTAL TECHNIP Exxon ADMA-OPCO (Abu Dhabi National oil Company Group) Supplier Quality control lead Various Automotive industries (Valeo, Leoni, Continental) working Major Clients Renault, Peugeot, BMW, etc. Very Good experience Project Management phases (design Procurement Onshore offshore) ""start-up completion"" Work. Very Good Experience QC Activities Procurement stage various vendors (Buoyancy Foam, Connectors, clamps, structures, Valves, Flanges, pipelines, etc) Project Manager QA_QC Lead 10 years relevant experience Oil Gas/ Automotive Industries Quality Management Background Highlights Windows 9X/NT/XP, MS Office, MS Outlook, MS project, Pascal, Catia v5 Experience TECHNICAL EDUCATIONS LANGUAGES Supplier Quality Manager Liaison Engineer CONTINENTAL Automobile 10/2009 04/2010 PDCA, AMDEC, 8D analysis, Six Sigma method, KANBAN, Supplier quality Management, Quality Auditing, 5S, ISO9001, ASME, API, ASTM. From Mar. 2014 till now: Bureau Veritas Abu Dhabi (UAE) Project Manager Umm Lulu project (ADMA-OPCO): Project Manager Zakum Electrification project (ADMA-OPCO) Managing several oil Gas Projects ADMA-OPCO (Abu Dhabi National oil Company Group): Installation wellhead towers, infield pipelines super complex. In charge duties organizing, planning, work assignment, cost control scheduling ""start-up completion"" activities (structural, Decks, rigid/flexible pipelines, jacket installations, risers, etc.). Key responsibilities are: Preparation Technical Offer (method statement, contract organization structure, etc...) Preparation Commercial Offer (price structure, cost time resources profit estimation, price conditions technical contractual qualifications, etc.) Preparation Contract Execution Plan co-ordination procedures per client specification. Development customization necessary contract management tools. Identify resources support (human, physical, financial) required achieve project Objective. Responsible selection recruitment process (Select CV, perform interview, propose offer Package) candidates suitable working Project. Expediting contract tasks including mobilization personnel sub-contracting Communication Client parties. Brings contract required resources well tools necessary follow Contract schedule, cost profit well quality contracts way successful Completion. Coordinating activities engineers/surveyors (Welding, Civil, Structural, Piping, Rotating Equipment, Painting Coating, Electrical Instrumentation, etc.) assigned site. Full management Onshore offshore assigned project (more 25 Engineers) Full knowledge project's technical issues status. Directs controls work site contractors working directly BV. Monitoring Evaluation Site Inspectors, provide necessary plans improvements. Provide Monthly Reports Clients, TPI involvement, concerns recommendations Follow monitoring project schedule cost Contract invoicing. From Sept. 2010 till Mar.2014: Subsea7 France SA Project Lead QA-QC Engineer Erha North project (EXXON) Project QA-QC Engineer Clov project (Total) Project QA-QC Engineer Block 15 project (EXXON) Management QC activities packages: Buoyancy Foam, Connectors including forged pieces, clamps, pup pieces, structures Sub Vendors, Subsea Valves Forged Flanges Flexible pipeline installation, Anodes, Rigid items (wellhead tower, jackets, Subsea Guiding Frame etc.) Key responsibilities are: Participate critically assessment rating request Project Quality Manager. Conduct Pre-Production Meetings (PPM) facilitate start production Review approve Suppliers ITPs control procedures defined SDR Nominate Manage qualified inspectors implementation surveillance on-site Supervise performing QC visits manufacturing process needed. Review approve Inspection Reports, identify problems keep project departmental staff informed progress. Work Project Quality Manager HSEQ Department appointment co-ordination Project QC Inspectors (Ensure inspectors adhere Subsea 7 safety site) Process NCR's raised inspections keep project departmental staff informed progress. Verify Technical Queries NCRs closed prior organising Release. Participate performance evaluation suppliers yards requested. Review approve final documentation (MRB compilation) Ensure Lessons Learned improvements identified reported project execution. Coordinates related communication local departments Participation component reviews Technical Data maintenance numerical platform (Liaison Person Rights) Preparation local sourcing committee agreement commodity management Maintain communication locations charge validate electronic components. Supplier Quality Control Engineer 01/2009 09/2009 Company Name Management 15 suppliers Panel Taking part suppliers selection phase: writing validation plan listing Leoni requirements Technical industrial validation bought components Monitoring homologation specific components: conception realization initial samples. Taking part qualification audits specific components Leoni suppliers Quality validation productiveness solutions identified Leoni family purchasers. Feb. Dec. 2008: Supplier Quality Management Engineer, CONTINENTAL Automobile Ensuring monitoring pcb's Quality continental's supplier China Monitoring notifications, incidents Quality alert continental production site Management defective parts (using 8D method resolve failures) Implement containment actions production site according defects found Regular visits continental's supplier China check /follow corrective action implemented Take part validation modification process/parts proposed suppliers Oct. 2007 Jan. 2008: Purchasing Engineer, VALEO Engine cooling Buyer Machine producing automotive radiators Order parts needed assembly machine Management orders based Delivery time parts assembly machine priority Implement effective organization incoming inspection parts Change defective parts detected negotiate shortest delivery time suppliers March Sep. 2007: Supplier Quality control (Trainee), VALEO Connective Systems Management 25 suppliers Panel (responsible homologation 66 components) Creation organizational tools ensure efficient homologation step components bought Creation new procedure able identify defects transmit useful information quality components received Valeo plant Taking part qualification audits specific components Valeo suppliers Jan 2005. Jul. 2006: Validation Engineer, VISTEON Interiors Systems Taking part products validation phase Panels PSA customer Contribution following-up activity Scheduling management testing requirements Improvement interface tools Customer Project Manufactory Laboratory Logistics parts traceability/Compilation results analysis customer reporting Basketball (former junior player international Tunisian team), Football, Music SIROT Olivier C:\Users\Boulkhled\Documents\CV_Y.Hammi_Nov2015-2-with-logos.doc page 6 5. Consulting Engineer 10/2007 09/2009 Company Name Education Ecole Nationale arts métiers», Paris (France) 2006: Material Science Engineer Diploma; École Polytechnique de LILLE (France) 2003 Material Science General University Diploma 2001 Scientific High School Master's Degree Diploma Paris XI University France Certifications 2013: CSWIP Visual Welding Inspector Level 1; Rotherham (UK) 2012: IRCA Certificate Quality Management Auditor; Paris (France) Languages French: Fluent English: Fluent Arabic: Fluent Personal Information Date Birth: August 17, 1982 (33 Years Old) Nationality: French Adress: Beach Tower Reem Island Abu Dhabi Additional Information Date Birth: August 17, 1982 (33 Years Old) Nationality: French Adress: Beach Tower Reem Island Abu Dhabi Skills API, Arabic, arts, Auditing, automotive, C, Catia v, contract management, contracts, cost control, Client, Clients, Dec, Delivery, documentation, Engineer, Fluent English, financial, Frame, French, Inspection, Inspector, invoicing, ISO9001, Logistics, logos, Managing, manufacturing process, Material Science, Meetings, MS Office, MS Outlook, MS project, Windows 9, NT, Oct, oil, organizing, organizational, page 6, Painting, Pascal, personnel, producing, profit, progress, Project Lead, Purchasing, Quality, Quality Management, QA, Quality control, recruitment, reporting, safety, Scheduling, Six Sigma, specification, suppliers selection, Systems Management, Validation, Veritas, Welding",AUTOMOBILE
"OWNER Summary Results-oriented individual diverse background management customer service. Dedicated providing excellent customer service Strong work ethic, professional demeanor great initiative. Highlights Microsoft Office proficiency Employee training development Schedule management Results-oriented Dedicated team player Resourceful Bilingual [Language] Arts crafts aptitude Meeting planning Scheduling Concierge duties Operations management Marketing sales specialist Excellent interpersonal coaching skills Recruiting selection techniques Interviewing Staff development/training Internet savvy Able work independently member team Comfortable diverse populations Excellent relationship building skills Excellent writing critical thinking skills Interpersonal, oral, written communication skills Clear public speaking skills Strong organizational skills Seasoned conflict resolution Customer-oriented Social media marketing Event planning Strong planning skills Supervision training Client relations specialist Exceptional writing skills Event planning Microsoft Office Suite Dedicated team player Certified Early Childhood Education Classroom management Parent/teacher conferences Behavioral/cognitive skills development Teaching, tutoring counseling Effectively work parents Motivating students Interactive teaching/learning Innovative lesson planning Conflict resolution techniques Calm patient Curriculum development Excellent classroom management Excellent reading comprehension Accomplishments Customer Service Handled customers effectively identifying needs, quickly gaining trust, approaching complex situations resolving problems maximize efficiency. Administration Performed administration tasks filing, developing spreadsheets, faxing reports, photocopying collateral scanning documents inter-departmental use. Sales Promotion Planned executed promotional events market services. Successfully planned executed corporate meetings, lunches special events medical students, residents faculty. Program Management Initiated managed Student Technology Leadership Program (STLP), Customer Service Handled customers effectively identifying needs, quickly gaining trust, approaching complex situations resolving problems maximize efficiency. Experience Owner 04/2014 Current Company Name City State Non-medical senior care Event party planning Shopping occasions (wedding, showers, groceries, etc.) Pet/house sitting. Administrative Assistant/Clerk Intermediate Healthcare 10/2010 05/2014 Company Name City State Planning many aspects graduation, recruitment, orientation various projects throughout year. Responsible tracking resident evaluations compiling results monthly Evaluation Committee Meeting Ensuring residents completed required components; throughout four year residency. Supervising various resident events. Registering residents required courses workshops throughout four year residency. Working faculty staff market promote residency program. Beauty Consultant 04/2003 05/2013 Company Name City State Managed customer accounts. Coordinated sales promotional events. Tracking product inventory. Account management. Administrative Assistant 11/2008 10/2010 Company Name City State Assist Principal Investigators Lab Personnel Animal Protocol information requests. Compile, distribute track Annual Reviews Animal Labs campus. Participated planning Orientation New Committee Members. Assisting updates approved animal protocols modifications ensure accuracy. Creating updating office standard operating procedures. Administrative Specialist Associate/Program Manager 04/2007 05/2008 Company Name City State (Laid due lack funding position) Administrative Manager Coordinator K12 Grant Funded Clinical Scholars Training Program-Post-Doctoral. Managed application process including advertising, interviews, arranging materials. Planned implemented aspects Graduation Clinical Scholars. Coordinated meetings scheduling program events. Led planning two-day Annual Symposium-including marketing, poster session trainees, travel arrangements, invitation mailing speaker arrangements. Administrative Assistant 01/2003 04/2007 Company Name City State Provided Administrative support Family Medicine Clerkship, working third fourth-year medical students, well as, support Faculty Development Institute. Communicated students, faculty physicians coordinate student assignments. Coordinated student manual preceptor manual updates, assembly distribution semi-annual basis. Responsible proctoring National Board Exam every four weeks. Initiated developed procedures manual clerkship. Academic Secretary III 01/2000 01/2003 Company Name City State Administrative support first fourth year medical student components. Main student contact. Participated planning organization week-long Comprehensive Clinical Assessment Exam third-year students. Assisted planning Orientation third-year medical students. Coordinated planned ongoing faculty student meetings. Worked closely variety departments, faculty programs within medical school external sources. Organized prepared student syllabi, schedules assignments first second year students throughout year. Initiated developed procedures manual job position daily office procedures. Education Bachelor Science Language, Literature, Communication Theater Arts Social Science Eastern Michigan University City State Curriculum: Early Childhood Education/Elementary Education Language, Literature, Communication Theater Arts Social Science Interests Planning, marketing fundraising community events. Contributing time church community activities. Working elderly. Skills Account management Administrative support Program Management Advertising Marketing materials Meeting Planning Microsoft Office Personnel Program Planning Recruitment Research Sales Supervising training Symposium Planning Travel arrangements, Planning workshops",HEALTHCARE
"BENEFIT ADVOCATE Career Overview Customer Service Representative maintains high level professionalism, patience efficiency minimize customer dissatisfaction increase customer loyalty. Core Strengths Strong organizational skills MS Word, MS Excel, MS PowerPoint, MS Office Publisher Outlook Loan Servicing Systems: MSP/Fidelity, SEAS Image Viewer Legal Search Engine: Lexis Nexis, Westlaw, CRM Selling System Citrix, online medical software: Encoder Pro MedPolicy Negotiation competency Active listening skills Seasoned conflict resolution Sharp problem solver Courteous demeanor Employee relations specialist High customer service standards Customer service management expertise Troubleshooting skills Telecommunications knowledge Work Experience Benefit Advocate March 2015 Current Company Name City State Provide excellent customer service responding customer interactions via telephone, email, internet, professional, courteous, accurate manner recording brief overview communication. Resolves customer inquiries concerns first call resolution; assist members needs regarding benefits, eligibility, claims, financial spending accounts correspondence. Answers customer's questions help guide educate selecting best benefit plan options, maximize value health plan benefits helping understand select quality care providers. Intervene care providers (doctor's offices) behalf member assist appointment scheduling connections internal specialists assistance. Assist negotiating fees healthcare providers behalf members. Encourages self-sufficiency assisting members navigating company websites, cell phone applications, tools. Take ownership call build rapport providing resolutions behalf member real time. Creates, generates, initiates requests customer callbacks allow research follow-up customer. Research complex claims issues across multiple databases work support resources resolve customer issues addition collaborating departments resolve escalated issues. Provide benefits education status previously submitted pre-authorizations pre-determination requests. Exceeds performance goals established position areas of: efficiency, call quality, customer satisfaction, first call resolution attendance. Participates supports development implementation special projects. Research solve claims billing issues. Helps members eligibility benefits coverage questions. Interfaces insurance carriers, physicians, hospitals healthcare providers. Online Customer Service Representative Aerotek Contractor December 2014 February 2015 Company Name City State Provide excellent customer service responding customer interactions via telephone, email, internet, professional, courteous, accurate manner recording brief overview communication. Contracted/temporary assignment assisting customers enrolling online banking, resetting user names passwords. Responsible updating accounts correct information proper reception advanced access codes financial transfers bill pay. Assisted assist customers accessing accounts due customer account protection blocks prevent fraud offer advanced protection. Senior Customer Service Representative September 2013 April 2014 Company Name City State Xerox Corporation Provide excellent customer service responding customer interactions via telephone, email, internet, professional, courteous, accurate manner recording brief overview communication. Provided Services Wellpoint Insurance. Handled needs medical professionals providing excellent customer service. Verified benefits eligibility medical policies, claim statuses. Researched confirmed ICD-9, CPT Diagnosis codes billable valid based medical necessity via online medical software Encoder Pro MedPolicy. Sales Representative/Holistic Health Coach March 2011 December 2014 Company Name City State Provide excellent customer service responding customer interactions via telephone, email, internet, person professional, courteous, accurate manner recording brief overview communication. CEO/COO Health Wellness/Weight Management Company. Successfully sold thirty thousand dollars first six months business. Managed team nine health coaches, traveled country networking building brand. Successfully conducted cold warm sales calls. Persuaded clients adopt unhealthy lifestyles eating habits. Conducted weekly consultations via phone video chat and/or social media forum. Collaborated one-on-one clients, identified dieting weight loss challenges, set realistic dietary goals designed weight management menus. Collaborated clients create options achieve healthy results according body type. Coached, observed, monitored results, altered individual programs celebrated milestones. Duties also included office management, customer support online order status, history. Logged, tracked managed leads, contacts, organizations, partners, vendors suppliers. Office management, administrative support, including new health coach recruiting training, filing, deposits, trade shows, conferences weight release parties. Successfully supported branding ability communicate healthy lifestyle practices behavior modifications clients, maintained knowledge base products, nutrition healthy active lifestyle. Effectively used consulting, coaching, customer service, inside sales aggressive phone skills maximize revenues. Strategically utilized reports meet performance expectations achieve goals hit sales quotas. Resolved customer issues escalations. Mortgage Insurance Customer Service Representative June 2008 June 2011 Company Name City State Subject Matter Expert (SME) solely selected train new hires contracted company (Wells Fargo). Promoted Senior Mortgage Insurance Customer Service Representative. Provide excellent customer service responding customer interactions via telephone, email, internet, professional, courteous, accurate manner recording brief overview communication. Inbound customer service representative hazard insurance clients. Assisted borrowers external customers. Maintained hazard flood lender placed insurance policies mortgage loans. Assisted manual production training development new hires specific campaigns. Educational Background Associate Science Paralegal Colorado Technical University Coursework Paralegal Studies Skills Accounts payable receivable, Administrative support filing, researching Banking, billing, branding Consulting Customer Service, customer support, telephone Data entry: MS Excel, MS Office, Outlook, MS PowerPoint, Publisher, MS Word Employee training Human resource: recruiting, payroll, policies, quality, rapport, insurance, coaching Medical Billing coding: ICD-9, ICD-10 Mortgage loans, negotiating, networking Office management: selling, sales, scheduling, taxes, phone skills, phone, trade shows, type, video, websites",ADVOCATE
"HR MANAGER Summary HUMAN RESOURCES MANAGER Extensive background administrative duties, including experience implementing staff development training, mediation, conflict resolution, benefits compensation training, HR records management, HR policies development legal compliance. *Demonstrated success in, developing teambuilding programs, writing personnel manuals, coordinating special programs, job descriptions online State Mandated Training. Highlights University Events/Special Programs Prepare Agendas FMLA/ADA/EEO/WC Mediation Advocacy HRIS Technologies TESOL Teacher University staff Employee Relations Web Design using RedDot Sharepoint HR Program/Project Management Microsoft Office Suites Orientation On-Boarding Training Development Performance Management Organizational Development HR Policies Procedures Publisher/InDesign/Quark Accomplishments Enjoy 5k Runs/Walks OF NOTE Professional Development: Complete ongoing training areas compensation benefits, employee labor relations, leaves absence, customer service, supervisory training, workplace safety/security. Created publications advertisements TWU THEHRA conferences. Invited guest speaker Staff Development Days TWU Houston campus several affiliated conferences. Developed online State Mandated Training TWU employees. Experience HR Manager 01/2007 Current Company Name City State Perform professional administrative work involving development, administration, coordination comprehensive series training development opportunities University staff faculty. Work performed considerable independent judgment wide latitude limited supervision Director Human Resources Professional Services. Key Results: Perform professional administrative work involving development, administration, coordination comprehensive series training development opportunities University staff faculty. Implementation TESOL program (Teaching English Speakers Other Languages). Conduct exit interviews staff employees develops procedures resolving problems discovered exit interviews. Responsible implementation, maintenance training Staff Performance Evaluation System. Coordinate Service Awards, Staff Awards Retirement Recognition programs. Responsible coordination New Employee Orientation. Maintain calendar plan scheduling special events, training schedules New Employee Orientation schedules. Web spinner Human Resources Newsletters using RedDot Sharepoint. Responsible establishing job standards subordinate staff effectively evaluation staff charge. Manage prioritize additional tasks assigned Associate Vice President. HR Representative III 01/2001 01/2007 Company Name City State Promoted fulfill broad range HR functions, including training employees newly implemented PeopleSoft Time Labor module, administering FMLA program, managing HR records. Key Results: Trained 250 time keepers time keeping techniques best practices, conducting workshops one-on-one coaching sessions contributed successful implementation PeopleSoft. Leadership Development Training faculty staff. Translated facilitated training Spanish. Designed refined course material needs specific departments Assisted coordination special programs/events. Restaurant Manager Trainer 01/1993 01/2001 Company Name City State Responsible overall business performance managing restaurant training new employees. Key Results: Encouraged guest's satisfaction. Special Events Responsible hiring training wait staff, bar staff kitchen staff. Translated facilitated training Spanish. Designed refined training material needs specific areas. Assisted maintaining quality standard food, health, service safety. Education Bachelor Science (BS) Sociology 1999 TEXAS WOMAN'S UNIVERSITY City State Sociology Affiliations Society Human Resource Management (SHRM) North Texas Society Human Resource Management (NTSHRM) Texas Higher Education Human Resources Association (THEHRA) International TEFL TESOL Training membership (ittt) Denton High School Girls Softball Association Skills ADA, ADMINISTRATIVE SKILLS, administrative, coaching, Employee Relations, training employees, English, Special Events, hiring, HRIS, Human Resources, HR, InDesign, Leadership Development, Director, managing, Mediation, Microsoft Office Suites, Publisher, Sharepoint, Newsletters, Organizational Development, PeopleSoft, Performance Management, Policies, Project Management, quality, Quark, managing restaurant, safety, scheduling, Spanish, supervision, Teacher, Teaching, training material, Web Design, workshops",HR
"ACCOUNTANT Summary Enthusiastic, knowledgeable professional experience proven success program project management, online instructor led design, development facilitation. Outstanding problem-solving skills, proven implementation accounting software packages, significantly improving billing reporting processes. Excellent management skills, encouraging career growth subordinates additional training opportunities. Keep up-to-date industry changes professional affiliation. Core Qualifications Microsoft Office Suite *VideoScribe Software *PeopleSoft Finance Applications Professional Experience Accountant Senior Manager January 1995 Current Company Name － City State Project Management, Training Facilitation, Instructional Design Development Managed projects design develop 1½ day instructor led training, Operational Effectiveness Phases I IV Select Service Assistant General Managers Operations Managers, managing project milestones coordinating resources. Currently developing Phase IV. Lead design development global Senior Property Executive Assessment training Executive Recruiters. Developed curriculum training materials iT organization's professional development initiative. Lead re-design development global Interviewer Certification program. Managed project design develop training material myHR PeopleSoft HRMS upgrade. Lead re-design, development program re-launch global At Helm Front Office Leadership training program Full Service Rooms Operations Department, formulating project plans, performing needs analysis, securing managing development resources schedules. Designed, developed facilitated instructor led online classes organization's finance associates Project Oceans Project Eclipse. Delivered instructor led training domestic international audiences including Change Management: The Fundamentals course. Client Relations Program Management Learning representative Finance discipline, performing needs analysis advising learning strategies training design development finance personnel. Coordinated logistics Headquarters training programs, including managing instructor cadre, setting annual training schedules booking setting training facilities. Designed analyzed program evaluations using Vovici Metrics That Matter software, view making improvements training offerings. Marketed training program potential participants encourage associate engagement development. Accounting Prepared financial statements. Liaised international hotel controllers regional office personnel pertaining billing issues, often referencing original contracts provide validity costs. Analyzed profits losses various international regions, emphasis explaining variances actual budgeted results. Managed staff three accounting assistants, hiring, performing reviews, molding careers appropriate training. JANET A. STRUDWICK, PMP® CPA PAGE 2 Implemented International Fee Revenue Database PeopleSoft billing module, replacing manual system, entering data testing eight months, ensuring execution billing two days, rather two weeks, thus resulting timely invoice delivery, payables receipt robust financial reporting. Instructional Designer/Training Manager/Database Manager/Senior Accountant January 2003 January 2004 Company Name － City State Online Course Instructor January 1993 January 1995 Company Name － City State Education Training Master Science Education 2003 CALIFORNIA STATE UNIVERISTY, HAYWARD － City State GPA: GPA: 4.0 Education with, option Online Teaching Learning Creating Effective Collaborative Learning Experiences GPA: 4.0 Bachelor Science Accounting 1993 UNIVERSITY OF MARYLAND, COLLEGE PARK － City State Accounting Bachelor Science Business Administration 1983 COLLEGE OF ARTS, SCIENCE, AND TECHNOLOGY － City Jamaica Business Administration Publications California Virtual Campus The Issue Gender Online Teaching Learning,"" April 2003 Managing Conflict Online Classroom,"" March 2003 Teacher Focus Newsletter Collaborative Learning: Benefits, Challenges, How Make Effective,"" March 2003 Skills Accounting, billing, Change Management, contracts, Client Relations, Database, delivery, Eclipse, Finance, financial reporting, financial statements, Front Office, hiring, instructor, Instructional Design, Leadership training, logistics, managing, Microsoft Office Suite, office, needs analysis, payables, PeopleSoft HRMS, PeopleSoft, personnel, Program Management, Project Management, project plans, Teaching, training materials, training design development, training material, training programs, upgrade, view Affiliations Project Management Institute *Member Association Talent Development (formerly ASTD)",ACCOUNTANT
"PLANNER/SCHEDULER Summary Highly motivated, effective communicator problem solver. Works well team members groups diverse backgrounds. Pursuing exciting new career health field. Highlights Certified Nurse Assistant Strong verbal communication skills Strong written skills Green belt qualified Lean Sigma CPR certified Microsoft Office Suite Strong attention detail Effective time manager Accomplishments Achieved Sailor year NAS Oceana Virginia Beach, Va 1999 Achieved 4 Naval Achievement Medals Advanced Field work Chevron Coalinga Maintenance Planner 1 year. Experience Planner/Scheduler Nov 2011 Jan 2015 Company Name City State Determine schedules, sequences, assignments work activities, based work priority, quantity equipment, skill personnel. Monitor employees' work levels review work performance. Monitor tool part inventories condition maintenance shops ensure adequate working conditions. Investigate accidents injuries prepare reports findings. Compile operational personnel records, time production records, inventory data, repair maintenance statistics, test results. Develop, implement, evaluate maintenance policies procedures. Conduct arrange worker training safety, repair, maintenance techniques, operational procedures, equipment use. Inspect monitor work areas, examine tools equipment, provide employee safety training prevent, detect, correct unsafe conditions violations procedures safety rules. Requisition materials supplies, tools, equipment, replacement parts. Participate budget preparation administration, coordinating purchasing documentation monitoring departmental expenditures. Meet vendors suppliers discuss products used repair work. Compute estimates actual costs factors materials, labor, outside contractors. Confer personnel, management, engineering, quality control, customer, union workers' representatives, coordinate work activities, resolve employee grievances, identify review resource needs. Develop implement electronic maintenance programs computer information management systems. Maintenance Head operator Oct 2010 Nov 2011 Company Name City State Use tools ranging common hand power tools, hammers, hoists, saws, drills, wrenches, precision measuring instruments electrical electronic testing devices. Perform routine preventive maintenance ensure machines continue run smoothly, building systems operate efficiently, physical condition buildings deteriorate. Inspect, operate, test machinery equipment diagnose machine malfunctions. Diagnose mechanical problems determine correct them, checking blueprints, repair manuals, parts catalogs, necessary. Inspect drives, motors, belts, check fluid levels, replace filters, perform maintenance actions, following checklists. Clean lubricate shafts, bearings, gears, parts machinery. Record type cost maintenance repair work. Repair replace defective equipment parts, using hand tools power tools, reassemble equipment. Align balance new equipment installation. Train manage maintenance personnel subcontractors. Monitor tool part inventories condition maintenance shops ensure adequate working conditions. Compile operational personnel records, time production records, inventory data, repair maintenance statistics, test results. Develop, implement, evaluate maintenance policies procedures. Examine objects, systems, facilities analyze information determine needed installations, services, repairs. Inspect monitor work areas, examine tools equipment, provide employee safety training prevent, detect, correct unsafe conditions violations procedures safety rules. Requisition materials supplies, tools, equipment, replacement parts. Aviation Machinist Mechanic Dec 1990 Dec 2006 Company Name City State Implement airfield safety procedures ensure safe operating environment personnel aircraft operation. Monitor arrival, parking, refueling, loading, departure aircraft. Train operations staff. Read interpret maintenance manuals, service bulletins, specifications determine feasibility method repairing replacing malfunctioning damaged components. Inspect completed work certify maintenance meets standards aircraft ready operation. Conduct routine special inspections required regulations. Examine inspect aircraft components, including landing gear, hydraulic systems, deicers locate cracks, breaks, leaks, problems. Replace repair worn, defective, damaged components, using hand tools, gauges, testing equipment. Measure parts wear, using precision instruments. Test operation engines systems, using test equipment ignition analyzers, compression checkers, distributor timers, ammeters. Obtain fuel oil samples check contamination. Reassemble engines following repair inspection reinstall engines aircraft. Read interpret pilots' descriptions problems diagnose causes. Examine engines specially designed openings working ladders scaffolds, use hoists lifts remove entire engine aircraft. Remove install aircraft engines, using hoists forklift trucks. Inventory requisition order supplies, parts, materials, equipment. Communicate workers coordinate fitting alignment heavy parts, facilitate processing repair parts. Confer supervisors coordinate operations activities within departments. Plan establish work schedules, assignments, production sequences meet production goals. Inspect materials, products, equipment detectdefects malfunctions. Conduct employee training equipment operations work safety procedures, assign employee training experienced workers. Keep records employees' attendance hours worked. Requisition materials, supplies, equipment parts, repair services. Maintain operations data, time, production, cost records, prepare management reports production results. Confer management subordinates resolve worker problems, complaints, grievances. Education High School Diploma Jun 1989 SOUTH ALBANY HIGH SCHOOL City State Technical Training Certified Nurse Assistant Westhills College City State USA Continuing Education Complete BSN. transfer Fresno State. Skills State Certified Nurse Assistant Green Belt Lean Sigma Health Care provider CPR qualified",AVIATION
"VP OF FINANCE Executive Profile Ambitious Chief Executive Officer creates strategic alliances organization leaders effectively align support key business initiatives. Builds retains high performance teams hiring, developing motivating skilled professionals. Skill Highlights Small business development Project management Leadership/communication skills Self-motivated Product development Product line expansion Business operations organization Business operations organization Core Accomplishments Increased sales [Number]% rolling revamped social media marketing initiative. Increased annual revenue $[Amount] $[Amount] [Number] years. Grew business [Number] employees [Number] employees [Number] years. Garnered [Number] excellent performance reviews testimonials clients. Professional Experience VP Finance 01/2014 Current Company Name City State Direct accounting, finance administrative functions newly formed hospitality management company currently overseeing 8 hotels. Delegate aspect monthly forecasting budget planning $16M annual revenues Facilitate Tax Credits related incentives new hotel development mixed-use developers Assist President company build experienced hospitality executive team relationship exclusive brands Hilton, Marriott Starwood Hotels Establish new relationships experienced personnel efficiency, increase revenue 20% per hotel Propose feasibility report alter strategic initiatives assist newly acquire assets distressed assets Reduce average payable liability $1.2M annually analyzing exceptions procure-to-pay payment process. Managing Partner 06/2012 12/2013 Company Name City State Managed departments newly $5M built hotel Lake Texoma. Established business strategy ramp period optimize revenue 90% initial projections. Achieved $1M (76%) revenue first fiscal based initial projection Tier 3 market. Hired trained 15 new employees day-to-day 24/7 operation managed payroll maximize profitability. Developed new relationship local business, chamber commerce, city officials help promote tourism within area. Established strategic rate levels accommodate different business segments (Corporate, Leisure &Walk-ins) Executed market plan create awareness within 30 miles radius reach casino visitors nearby city Improved guest satisfaction scores meet brand standard achieve 3 star rating AAA. VP Finance Controller 05/2010 10/2012 Company Name City State Direct accounting, financial planning analysis, information technology risk management functions $250M privately-held quick service franchise restaurant enterprise 200 stores. Utilized financial tools accounting procedures understand business improvements resulting new cash management increasing revenue 27% reallocation support resources Eliminated company liability 65% using GAAP freeing cash flow invest infrastructure brand Implemented new cloud base technology platform reduce technology cost 75% new vendor partnership Defined Which Wich business model ROI profit maximization ensure franchisee setup success Proposed new strategies ideas increase sales facilitate extra growth company allowing international expansion plans. Director Business Operations 04/2005 12/2009 Company Name City State Managed operational activities single hotel location. Established pricing strategy gave competitive advantage competitors increasing portfolio revenue 31% span 3 years Decreased operating expenses 17% using resources efficiently eliminating non-resourceful positions staff Expanded sales marketing efforts reach greater demand market place Reached 99.7% customer satisfaction rating providing additional amenities services hotel Achieved 95% average occupancy annually 3 consecutive years. Education MBA Project, Engineering Business Management University Dallas City State Bachelor Science Finance, Accounting Information Management University Texas Dallas City State Skills accounting, administrative, budget planning, business strategy, cash flow, cash management, competitive, customer satisfaction, finance, financial, financial planning analysis, forecasting, information technology, marketing, market, enterprise, payroll, personnel, pricing, profit, quick, risk management, sales, strategy, strategic, Tax",FINANCE
"PRINCIPAL CONSULTANT Professional Summary Financial/Business Analyst fifteen years experience financial sector. Proven problem solver specializing operational workflow designing streamlining. Deliverer best practices Subject Matter Expert Front, Middle, Back Office workflows. Innovative thinker identifying remedying gaps business processes technology. Detailed knowledge traded financial instruments. Challenge taker, goal oriented, highly motivated, competent self-starter eager contribute dynamic environment. MBA Experience Principal Consultant Apr 2015 Current Company Name － City State Conducts presentations, demonstrating best practices, Trade Life Cycle processing, prospective Capital Markets clients. Prepares Project Definition details scope work done, resources deployed, timeframes benchmarks. Prepares Gap Analysis outlining deficiencies current processes develops Business Specifications defines technical solution. Assesses workflows recommends alternatives achieving transparency, efficiency, reduction operational risk capital market instruments. Designs accounting schemas, FASB IFRS compliant, financial instruments including Fixed Income Securities, Derivatives, FX, Equities, Commodities. Provides consulting services, subject matter expert (SME), regarding capital market front-to-back processing financial reporting. Senior Consultant Sep 2006 Mar 2015 Company Name － City State Provided Pre-Sales consulting services Asia, Europe Americas, traders Interest Rate Derivatives, Fixed Income, Equity, FX, Commodity, Credit instruments. Prepared delivered presentations demonstrating best practices, Trade Life Cycle processing, prospective Capital Markets clients Front Arena (Trading STP solution). Designed workflows Capital Market clients Private Banking. Developed workflows (Trading, Operations, Treasury) composing financial instruments including Fixed Income Securities, Interest Rate Derivatives, FX, Equities, Commodities. Provided consulting development services address Dodd-Frank trading, settlement clearing regulations. Prepared presented accounting schemata compliant Financial Accounting Standard Board (FASB) International Financial Reporting Standards (IFRS), including Hedge Accounting (FAS 133 &157, AIS 39 FRS 9). Led buy-side (Hedge Funds Alternative Investment prospects) operational presentations life-cycle processing Fund Accounting. Provided business specifications worked closely developers, analyzing SQL Python scripts, achieve product requirements. Achievements: Successfully sold Latin American Asian markets self-training local regulatory requirements Brazil, Mexico, Hong Kong, Singapore. Effectively reengaged less-than-satisfied clients redesigning workflow match business processes re-implementing Front Arena. Significantly contributed expanding functional capabilities working rapid development team, dramatically reducing time market. Enhanced client satisfaction successfully modeling financial instruments achieve optimum Trading risk mitigation techniques. Business Analyst Oct 2000 Aug 2006 Company Name － City State Provided Professional Services (implementations) Asia, Europe, Middle East North Americas Provided on/off site consulting services, conducted gap analysis, created functional design guidance, system test, implement OPICS (Operations solution). Managed Treasury Operations Trading Desk conversion OPICS Fixed Income, Equities, Foreign Exchange, Derivatives, instrument types. Provided implementation services comply Hedge Accounting (FAS 133 157, IAS 39 FRS 9). Achievements: Enhanced client satisfaction successfully adapted working environments Asia, Central North America Middle East. Completed implementations, establishing reconciliation/conversion procedures confirm accounting requirements. Resolved payment issue, $2.5 million, designing implementing test plan, conducting system walk-through comprehensive review results. Created requirements documentation gap analysis, various banks reviewing traders' operation recommending appropriate OPICS solutions. Report Analyst Feb 1999 Oct 2000 Company Name － City State Analyzed depository data domestic foreign banks account 85% NY District's money supply. Supported Open Market Operations (OMO) forecasting money supply Board Governors (BoG) implementing monetary policy. Evaluated new financial products determine effect reporting requirements money supply. Achievements: Earned Presidential Award policy adjustment recommendation check clearing process enhances OMO's forecasting ability. Earned Performance Plus Award preparing delivering segments Reserve Requirements seminars. Increased accuracy data transmitted BoG creating analytical models track flow trend depositary data. Education MBA International Finance 1997 St. John's University － City State USA International Finance Accounting 1983 Long Island University － City State USA Accounting Skills Implementation level knowledge Front Arena, Adaptiv, Opics. Proficient Excel, PowerPoint, Word, Access",CONSULTANT
"ENGINEERING TECHNICIAN Summary Creative innovative draftsman, passionate building designs advanced construction solutions. Seeking best opportunity enhance present professional experience expand knowledge base architectural designs, growing organization. Skills 3D modeling, architectural drafting, AutoCAD, read blueprints, carpentry, Detail oriented, drafting, email, floor plans, frame, 3dsMax, mechanical, messaging, Microsoft Office applications, Multi-tasking, painting, problem solving skills, reading, renovation, Revit, self-motivated, supervisor Experience Engineering Technician July 2015 June 2017 Company Name － City State creating finalizing drawings building plans. Review projects design sealing engineers find solutions problems. Assisting customers field via shop calls, email, instant messaging. Multi-tasking various jobs daily. Material Handler July 2014 December 2014 Company Name － City State Received instructions supervisor beginning work shift expected complete assigned tasks certain time frame. Loaded unloaded packages metal containers trucks. Laborer June 2013 August 2013 Company Name － City State Maintained campus upkeep appearance. Repaired, Replaced, installed signs around campus. Janitorial/Construction Laborer June 2010 August 2011 Company Name － City State Maintained building appearance (including painting, cleaning, lawn care). Involved renovation projects (including carpentry work reading blueprints). Janitorial work (cleaning exam rooms offices). Education Training A.A.S Drafting Design June 2015 ITT Technical Institute － City State Drafting Design Highest Academic Honors (3.4), Perfect Attendance *Opportunity Scholarship Core classes drafting field 3D modeling, mechanical drafting, BIM, sustainability design Additional Information (WILLING TO RELOCATE)",ENGINEERING
"CFO ASSISTANT/EXECUTIVE ADMINISTRATOR/HR MANAGER/CS Professional Summary To apply new challenging position progressive organization long-term employment. Organized, deadline-oriented, great attention detail work well pressure. I ability multi-task, work fast-paced environment whatever takes get job done maintaining high level professionalism. Having served point person executive teams, senior management sales teams make asset company. Core Qualifications MS Outlook, Word, Excel, PowerPoint, QuickBooks Pro, Mas90, Sage200 AS400 ADP Payroll Software PC Charge Software, Postal Equipment, EarthLink Hosting, 401K A. Funds Program Skilled Adobe Acrobat, Adobe Illustrator, Photoshop Knowledgeable database programs ACT, Access, Crystal Reports (MAS90) Extensive professional experience client relations Experience CFO Assistant/Executive Administrator/HR Manager/CS June 2007 Current Company Name － City State Assisted CFO quarterly, year-end financial reports, Profits Loss projects, A/P A/R, Credit Collections, Invoicing Billing RLE NEI, Sales reports, Bank R, Cash Receipts, Credit Card, checks Supported RLE C- Level NEI Industries, Inc., Superintendent Maintain insurance requirements including, certificate insurances, auto, property coverage, worker’s compensation, bonds. Handled DMV documentation company vehicles, EZ-Pass, Tickets, violations, claims Establish Maintain HR related employee functions including payroll process (70 employees, subcontractors 1099), recruiting, benefits, employees files, E-verify I-9, salary increases, deduction, garnishments, payroll exception new hire orientation, W-2 withholdings, exercising high level confidentiality. In charge issue Prevailing wage certified payroll reports, 1099 forms 401K Third Party Administrator, (Reconciliation participant account plan conversion, participant distribution withholding verification, compliance testing, form 5500 preparation) IT Administrator, set emails Outlook EarthLink accounts, set GoToMyPC accounts, Install Scanners assist PC troubleshooting General Administrative support, phones, file, fax, mail Provide Internal sales support customer service outside reps Assist entering customer’s proposals Distribute confirm monthly commission statements. Controller/Administrative Assistant May 2005 June 2007 Company Name － City State Sales orders processing, invoicing, shipments, collections Account Receivable, bank deposits, adjustments, posting checks Account Payable, D B listing, cash disbursement In charge petty cash in-outgoing mail Update inventory purchases, add customers new vendors Receptionist duties, data entry administrative functions. Office Assistant April 2006 August 2007 Company Name － City State Assisted Lawyers, Paralegals paperwork Answer phone calls, receptionist duties administrative functions Updating customer’s list Department Labor Billing collecting payment clients Preparation files sent USCIS. Accounting/Administrative Assistant January 2005 May 2005 Company Name － City State Sales orders processing, Check customer’s credit history. Prepare customers’ invoices, purchases orders, cash daily receipts. Prepare checks, accounts receivables, payables, monthly reports. n charge in-outgoing mail petty cash. Customer Billing Representative June 2004 April 2006 Company Name － City State Follow patients insurance payments occur. Set payment arrangements; monitoring payments, insurance verification. Charge patient credit card, sent itemized bill hospital. Credit Representative October 2004 December 2004 Company Name － City State Processed new accounts’ applications sales approvals. Researched customers’ account credit history. Administrative Assistant/Production Supervisor August 1993 January 2000 Company Name － City State Accounts Receivables Payables, data entry production reports. Assisted Bookkeeper; prepared time sheets prepared checks employees. Answered phones, prepared invoices, responsible outgoing mail. Education Associate Applied Science Applied Science A.A.S Accounting Berkeley College － City State Accounting Certification Computerized Accounting Dover Business College, Paramus NJ Certification Human Resources ADP Training City State Certification Excel II, Essex County College, Newark NJ Certification Customer Service Problem Solving Essex County College － City State Certification Computerized Executive Secretary IDAT Institute, Lima, Peru Accomplishments Composed employee handbook assisted standard operating procedures manual Composed Payroll Master Worksheet 401K Contribution Deduction Spreadsheet Leader process improvement initiatives Conducted new hired employee administration trainings Conducted employee training upgraded accounting software (Sage200). Interests Notary Public Passaic County since 2007 *Member Volunteer Girls Scout Northern NJ since 2009 Languages Fluent English Spanish Skills Computerized Accounting, Accounts Receivables, administrative functions, Administrative support, Adobe Acrobat, Adobe Illustrator, Photoshop, ADP, ADP Payroll, A/P, AS400, benefits, Billing, bonds, Bookkeeper, C, Cash Receipts, conversion, Credit, Crystal Reports, clients, client relations, Customer Service, data entry, database, documentation, Fluent English, fax, financial reports, forms, Funds, Human Resources, HR, insurance, inventory, Invoicing, MAS90, Access, Excel, Excel II, mail, MS Outlook, Outlook, PowerPoint, Word, Payables, payroll, PC troubleshooting, Problem Solving, proposals, QuickBooks Pro, Receptionist, recruiting, Sage, Sales, Sales reports, sales support, Scanners, Spanish, phones, phone, year-end Additional Information NJ Notary Public Passaic County since 2007 *Member Volunteer Girls Scout Northern NJ since 2009",APPAREL
"PROJECT COORDINATOR/SITE ACQUISITION AND CONSTRUCTION Professional Profile Skilled Project Coordinator bringing extensive background Site Acquisition Construction. Organized, resourceful detail-oriented exceptional planning decision-making abilities. Experience September 2015 Current Company Name City State Project Coordinator/Site Acquisition Construction Process Purchase Order Requests issue Purchase Orders. Track pay point deadlines job sites order ensure financial deadlines met. True sites ensure pass client auditor review, prior actualization Site Acquisition project milestone maintaining score 99% rating client. Assist Project Manager daily basis compiling reports reconciliation budget reports. Manage budget job costing 600 projects date. Participate weekly meetings customer via telephone conferencing. Attend semi-weekly meetings client. Handle tasks ordinary daily basis. Current job responsibilities include data entry require perform Site Acquisition related tasks daily MS Office, NORAD, Oracle, Nsite, Filenet, Share Drive REM. April 2013 March 2015 Company Name City State Construction Coordinator II Download check closeout documents accuracy. Change naming convention document order comply client's standards. Download check closeout photos ensure required photos correct submitted. Upload closeout documents photos client's database. Assist Project Managers site audits ensure accuracy. Work vendors day-to-day basis collect missing incorrect documents photos. Process documents photos 1,000 job sites. When necessary, assist change order department processing vendor change orders. Collaborate scoping department ensure change orders accurate. Operate team member order meet exceed client deadlines. November 2004 April 2013 Company Name City State Administrative Assistant/Office Manager Provide high level administrative support President Vice President. Plan organize daily operations order ensure projects schedule. Process payroll weekly ADP; handle Accounts Receivable Accounts Payable. Maintain books five companies include reconciling checking credit card accounts QuickBooks. Create maintain budget reports tracking expenses job site. Place orders materials needed job sites necessary. Prepare upload closeout documents photos job site. Make travel arrangements personnel. Education University Incarnate Word City State Bachelor Arts University Texas City Paralegal Certificate Skills Accounts Payable, Accounts Receivable, administrative support, ADP, budget, credit, client, data entry, database, Filenet, financial, job costing, materials, meetings, MS Office, Oracle, Paralegal, Process payroll, personnel, QuickBooks, reconciling, telephone, Make travel arrangements",CONSTRUCTION
"ACCOUNTANT Professional Summary Skills Work History 06/2012 Current Accountant Company Name – City State I practical knowledge thorough understanding principles, methods theories, laws, regulations directives accounting. I provide training accounting instruction assistance application compliance generally accepted accounting principles procedures relating accounts payables, monthly reconciliation disbursements. Review, verify print cost trust checks request daily case files within office remotely regional office locations Prepare bank deposits cash received electronically deposited checks several accounts remotely prepared daily reports account funds Prepare monthly reports several cost trust accounts include uploading bank reconciliations data Great Plains accounting system verify trial balances trust accounts reconciles active files Assists cash payment transactions received clients employees Perform monthly reconciliation petty cash inventory analysis check stocks Maintain, reconcile monitor Accounts Payable vendors. This involves reviewing, analyzing processing invoices statements accuracy ensure approved charges paid promptly within specified timeframe Provide customer services internal external customers acted focus point/liaison resolve vendor issues Track daily transactions funds via wire, checks cash incoming outgoing several foreclosure attorney cost foreclosure attorney trust accounts I make recommendations resolve conflicts vendor's records accounting records management. Assists several accounting projects required minimum supervision 07/2007 09/2011 Accountant Company Name – City State Supervisor, Kelley Van Horn, (703)878-2222; Hrs. per week: 40. Validated variety accounting data entered schedules accounts; I apply appropriate accounting techniques standard practices entering, tracking, analyzing, reconciling reporting assigned customer's accounts responsibility Processed maintain accurate accounts payable, customer records process payroll Assisted monthly account payable closing procedures processes, including accurate recording financial data comparison analysis Processed complete end month bank reconciliations research statements prior payments Assisted manager ensure accurate timely closing general ledger provided requested information analysis; maintained recorded journal entries Provided accurate weekly updates regarding client's cash flow financial positioning Prepared Time Management, Firm, Fixed, Pricing Cost Plus Fixed Fee invoices government contractor's monitored collection AR funds Entered/reviewed timesheets processed payroll Created payroll, review wages issued payroll checks via transmitting direct deposit ACH files banks, transmitting QuickBooks Intuit mailing paychecks Prepared processed payroll tax filings, garnishments, retirement payments timely. 05/2005 06/2007 Staff Accountant Company Name – City State Supervisor, Eva Haynes, (703) 341-5083; Hrs. per week: 40, Reviewed analyzed vendor bills employee expense reports accuracy entered data Great Plains accounting system tracked paid timely Verified expenditures follow policies purchasing travel; ensured expenditures recorded appropriate accounts followed generally accepted accounting principles Verified adequate budgeted funds available payments scheduled issuance accounts payable checks Reviewed analyzed detailed monthly expenditures reports department, prepared adjusting entries required audited reports coding errors duplicate payments Assisted general ledger functions include various journal entries, accounts payable accounts receivable reconciliation general ledger accounts month-end closing Created biweekly payroll report spreadsheet review analysis prior sending payroll integration file third party management company Participate year-end audit compilation; analyzed interpreted actual versus budget variance reporting forecasting Reconciled bank statements matched supporting bank deposits cash receipts related monthly statements Managed payment schedule insurance tax escrow accounts twenty (20) properties. Education Completing MS Accounting GPA: GPA: 4.0 Accounting GPA: 4.0 Enrolled Walden University. Total Credit hours earned 15 30. 1 2005 BS Business Administration University Maryland University College GPA: GPA: 3.2 Business Administration GPA: 3.2 1 2004 AA Accounting University Maryland University College GPA: GPA: 3.3 Accounting GPA: 3.3 24 hours Accounting, Total Credit hours earned semester: 60 60. 12 2013 TRAINING: 24 hours Accounting. (Classes includes Accounting I II, Intermediate Accounting I II, Accounting Information Systems, Cost Accounting, Statistics, Accounting Taxation) Legal Ethical Issues Accounting Skills Accounting I, Accounting, Accountant, accounts payable, accounts payables, accounts receivable, AR, attorney, trial balance, bank reconciliations, budget, cash flow, closing, contracts, Cost Accounting, Credit, client, clients, customer services, EDI, email, filing, financial, focus, forecasting, functional, funds, general ledger, GL, government, Great Plains software, Great Plains accounting, Information Systems, instruction, insurance, inventory, Legal, Excel, MS Office applications, office, Outlook, PowerPoint, Word, payroll, Peachtree, policies, positioning, Pricing, processes, coding, purchasing, QuickBooks, reconciling, recording, reporting, research, spreadsheet, Statistics, Supervisor, supervision, tax, Typing, Work Flow, year-end",ACCOUNTANT
"AVIATION EXECUTIVE OFFICER Summary Seasoned leader possesses effective decision making, analytical, organizational, communication, problem solving skills. A strong background cross-functional team leadership, extensive experience leading coaching diverse group employees. Skilled operations project management strong sense accountability initiative. Comfortable managing complex operations autonomously maintaining strategic focus aligned organizations vision centered values. Experience consulting business units customers, gleaning lessons learned implement process improvement throughout enterprise. Committed highest level ethical, professional, personal excellence Highlights Strategic planning Global strategic sourcing Negotiations expert Team building Cost reduction containment Process improvement strategies Inventory control Contract management Relationship building Productivity improvement specialist Troubleshooting problem solving Contract review recommendations Dedicated Affirmative Action compliance Affirmative Action compliance Innovative OSHA inspections Affirmative Action compliance Personnel records maintenance Employee relations Training development Hiring retention Accomplishments Human Resources Reduced employee turnover 10%. Experience AVIATION EXECUTIVE OFFICER April 2015 Current Company Name － City State Second command 42 personnel United States Army Air Ambulance Detachment, assuming responsibilities detachment commanding officer supervisor's absence. Managed $60mil organizational property, $5mil budget, Defense Travel System, Government Travel Charge Card, Government Purchase Card, 4 Department Army Civilian employees. Maintained 24 hour 365 day operational readiness medical evacuation support 327,000 acre Yakima Training Center despite logistical intensive aircraft transition 8 x LUH-72A Lakota helicopters 4 x UH-60A+ Blackhawks within short four month time period. Accurately projected allocated $5mil budget 150 TDY travels, 100 training exercises, 1,020 flight hours analytical spreadsheets quarterly audits. Mentored facilitated career development 4 Department Army Civilians, supervision sections received average 15% higher evaluation rating previous Aviation Resource Management inspection overall 98% rating detachment. Facilitated medical training support 2,000 Soldier's, Airmen, Marines, ROTC Cadets buddy aid, tactical combat casualty care, aeromedical evacuation procedures order prepare units future combat operations. Aviation Platoon Leader July 2012 May 2015 Company Name － City State Led, trained, mentored 18 Soldiers safe operation aviation ground support equipment, aviation operation's computers, deployment medical evacuation assets; served first line supervisor moral, domestic, financial issues; ensured Soldiers family members upheld strong moral values duty Army's ambassadors surrounding communities; responsible maintenance accountability 8 x LUH-72A Lakota 4 x UH-60A+ Blackhawk helicopters associated equipment valued $50mil. Orchestrated YTC ""Commander's Cup"" Golf tournament 30 teams locally owned businesses consisting 120 civilian employees Soldiers day relationship building, solidifying civilian-military partnership within community, raised $3,500 towards detachment Family Readiness Group activities. Managed employment unit's flight crews developing implementing innovative flight crew manning roster evenly distribute 25hour duty cycles 1,344 flight hours. Planned Advanced Emergency Medical Training (A-EMT) detachment's 11 Medics order build greater treatment capabilities 6 new medical equipment sets, provide world class patient care, expedient transport 500,000 Soldiers, Marines civilian personnel YTC annually. Pilot medical evacuation crew received Army Aviation Association America's 2015 Sea/Land Rescue Year Award. AVIATION PLATOON LEADER Fort Hood, TX AND OPERATION ENDURING FREEDOM, AFGHANISTAN. Aviation Platoon Leader July 2010 July 2012 Company Name － City State Led, trained, mentored 24 Soldiers; developed specific combat readiness-based training deployment support Operation Enduring Freedom; served first line supervisor moral, domestic, financial issues; ensured Soldiers family members upheld strong moral values duty Army's ambassadors surrounding communities; responsible maintenance accountability 3 x UH-60A+ Blackhawk helicopters associated equipment valued $19mil. Planned detailed logistics coordination two facilities 1,750 miles apart transfer 6 x UH-60A+ Blackhawks associated equipment valued $37mil. Prepared Task Force combat operations running battalion small arms qualification range, qualifying 1,000 Soldiers assigned weapons. Recognized multiple NATO Commanders platoon conducting 30 lifesaving medical evacuation missions direct support coalition force's combat operations RC-North. Chosen 27 Captains serve remote outpost Base OperationsSupport Integrator: ensured airfield security emplacing 5 miles perimeter walls; supervised office, housing, support facilities construction; completed runway construction two months ahead schedule $1mil budget. AVIATION MAINTENANCE PLATOON LEADER Fort Hood, TX AND OPERATION IRAQI FREEDOM, IRAQ. Aviatiaon Unit Maintenance Platoon Leader June 2009 July 2010 Company Name － City State Led, trained, mentored 57 Soldiers multi-functional Aviation Unit Maintenance Company (AVUM) safe operation aviation ground support equipment aviation specific tools; developed specific combat readiness-based training deployment support Operation Iraqi Freedom; served first line supervisor moral, domestic, financial issues; responsible maintenance support 10 x UH-60L, 14 x CH-47F, 12 x UH-60A+ helicopters. Supervised scheduled maintenance conducted comprehensive Phase Maintenance Inspections (PMI) 11 x UH-60A/L Blackhawks 11 x CH-47F Chinooks operating austere deployment conditions, completing PMI's four days ahead Department Army Standards. Balanced thousands man hours unscheduled maintenance conducting PMI inspections allowed Task Force fly astounding 2,000 hours month serious incidents. Conducted 68 medical evacuation combat flight hours transported 8 combat injured casualties higher level care running arduous maintenance schedule earning respect peers subordinates alike. Chose elite group maintainers deploy advanced party receive Task Force aircraft Air Force C-5 airplanes arrive theatre complete installation combat equipment modifications, test flights conducted ensure Task Force aircraft readiness assume combat operations. Education Criminal Justice 2007 Jacksonville State University － State Honors Major Minor, Distinguished Military Graduate award. MBA Management 2017 University Alabama － City State Enrolled Military Science 2013 Aviation Captains Career Course － City State Six-month leadership development course designed train educate company grade officers high standards professional knowledge, skills, leadership necessary provide vision future environment requires leaders comfortable ambiguity, exercise critical creative thinking dynamic rapidly evolving operational environments, capable making sound decisions considering strategic, operational, tactical consequences. Skills UH-60A+, Ambulance, Army, budget, creative thinking, financial, functional, Government, inspection, leadership, leadership development, logistics, maintenance schedule, office, weapons, organizational, patient care, personnel, relationship building, sound, spreadsheets, strategic, supervisor, supervision, theatre, vision",AVIATION
"CHEF Career Overview Dedicated Customer Service Representative motivated maintain customer satisfaction contribute company success. Core Strengths Strong organizational skills Active listening skills Sharp problem solver Energetic work attitude Inventory control familiarity Customer service expert Accomplishments Customer Interface Greeted customers upon entrance handled cash credit transactions. Assisted customers phone regarding store operations, product, promotions orders. Work Experience Company Name September 2013 January 2016 Chef City State Responsible preparation 2 daily snacks lunch 150 children. Required create balanced menu along catering child specific medical religious restrictions. Continuously maintained par menu stayed within established budget. Highly organized, time sensitive creative. Company Name August 2005 Current Sales Associate City State Assisting Customers purchases. POP inputting. Creating overall experience create returning customer base. Customer service, product knowledge computer skills. Company Name May 2003 April 2005 Assistant Food Beverage Manager City State Worked liaison membership management ensure requirement meet satisfying experience golf/tennis/pool facility. Was continuously asked manage private company events due hard work commitment excellence. Ordered beverages maintain sufficient stock, scheduled staff, excellent customer service. Educational Background MCLA 1984 Bachelors Business City State GPA: Summa Cum Laude Business Summa Cum Laude Skills",CHEF
"SECURITY AIDE I Professional Summary A Compassionate Security Aide strong experience working developmentally disabled adults creating individualized recreational plans assist community integration. Skills Strong verbal communication Data management Extremely organized Project management Client assessment analysis Powerful negotiator Self-motivated Staff development Conflict resolution Team leadership Risk management processes analysis Process implementation • Huge experience therapeutic recreational services, activities programs • Outstanding knowledge psychiatric patient care techniques • Thorough knowledge working acute care, assisted living healthcare setting • Good understanding abuse reporting protocols • Familiarity recreational therapy therapeutic recreation programs. • Amazing ability develop recreational therapy plans • Ability design, implement, coordinate therapeutic programming • Immense ability build positive working relations patients colleagues • Remarkable ability provide therapies independently groups Work History Security Aide I 2017 Current Company Name – City State Obtained documents, clearances, certificates approvals local, state federal agencies. Performed initial client assessment analysis begin research process. Analyzed departmental documents appropriate distribution filing. Worked directly department, clients, management achieve result.. Developed new process employee evaluation resulted marked performance improvements. Responsible creative design prominent project. Supported Chief Operating Officer daily operational functions. Student Worker 01/2016 01/2017 Company Name – City State Complete clerical data entry tasks, interoffice mail file important documents. Support provide coverage administrative desk; Adhere code confidentiality certain cases discretion required;. Record odometer reading maintenance support provided University's vehicles driver assistance event functions additional support needed. Resident Advisor 08/2015 01/2017 Provide guidance, social support security within Residential Life community, foster environment allows 40 students meet academic goals. Increase students' knowledge policies procedures Residential Life increase students involvement University, Residential Life committees activities/events. Managing documenting policy violations; Reporting maintenance facility concerns conducting Health Safety Inspections Other duties assigned Residence Director. Student Worker 08/2014 01/2016 Company Name Created biochar Pyrolysis, process creating fine-grained highly porous charcoal helps soils retain nutrients water. Entered biochar data excel spread sheet. Helped make chemical research maintained cleanliness chemical laboratory equipment. Skills Academic, administrative, clerical, Coaching, CPR, data entry, laboratory equipment management skills, excel, reading, Rehabilitation, Reporting, research, Safety, sound, spread sheet. Education Bachelor Science Wellness-Kinesiology 05/2017 Lincoln University City State Wellness-Kinesiology Diploma Coaching 2013 GC Foster College Physical Education Sports City Coaching Completed 70 Credit hours physical education sports, GC Foster College Physical Education Sports Spanish Town, Jamaica INTERNSHIPPhysiotherapist Rehabilitation, Athletic Trainers Room 12/2015 Lincoln University City State Set equipment students athletes*Assisted treatment students athletes *Treatments include wrapping taping ankles, applying ice packs conducting ultra sound treatments. Shadow/Intern Occupational Therapist Physiotherapist rehabilitation Treatments 12/2017 JCMG Orthopaedic Center City Overseer OBJECTIVE To obtain position Recreational Therapist I maximize skills also contribute development organization. Accomplishments Track Field, Team Member 2014 – 2017 NCAA Track Field Outdoors, All American Award 2014 NCAA Track Field Indoor Second Team, All American Awards 2015 2017 NCAA All Academics Awards 2014 – 2017 The National Consortium Academic sport Award 2015 Lincoln University Track Field Award 2015 All-MIAA First Team Award 2016-2017 Certifications CPR Certificate 2017 Basic Psychiatric Training Course Certificate 2017 Lincoln University School Education Honors Convocation Certificate Excellence 2017 Additional Information VOLUNTEER WORK Officiate Jefferson City High School Cross Country Meet LU Homecoming Parade MANRRS Recycling Club, conducts recycling weekly throughout University campus Volunteer Track Coach Old Harbour High School Volunteer Massage Therapy Treatment Old Harbour High School Track Team",AGRICULTURE
"CUSTOMER SERVICE SPECIALIST Career Overview Highly enthusiastic customer service professional 6 years client interface experience. Customer-focused Retail Sales Associate solid understanding dynamics service industry. Enthusiastic customer service/telesales representative in-depth knowledge sales, training, communication. Reliable Customer Service Representative extensive track record demanding management environments. Dedicated Customer Service Representative motivated maintain customer satisfaction contribute company success. Core Strengths Ability work well pressure. Ability adapt changing work environment. Very client people oriented. Ability work well size team. Always cheerful happy help anyone. Constantly maintains positive attitude. Can learn well failures take criticisms. Always happy challenged. Work Experience 09/2014 Current Customer Service Specialist Company Name － City State Works several clients ensure satisfaction. Fast learner operation programs. Experiences relationship building customer satisfaction. Experienced salesperson. Prevented store losses using awareness, attention detail integrity. Trained 2 new employees quarterly. Cross-trained provided back-up customer service representatives needed. Worked team member performing cashier duties, product assistance cleaning. Managed quality communication, customer support product representation client. Maintained positive attitude calm mind amounts high-pressure. 09/2011 09/2014 Framing Expert Company Name － City State Assisted various clients designing frame best suited picture. Learned versatile designs budgets, compromising ensure customer's needs satisfied. Established excellent customer-relations, inviting customer back store. Worked multiple clients ensure satisfaction maintaining positive, cheerful attitude. Adapted several changes framing system work environment. Always worked teammates ensure healthy work environment. Cross-trained provided back-up customer service representatives needed. 05/2010 08/2012 Summer Intern Company Name － City State Wrote factually correct, concise engaging news stories within tight deadlines. Gathered verified factual information regarding stories interviews, observation research. Wrote 3 5 news stories per week multiple media platforms. Traveled location write reviews firsthand experience.Wrote creative original columns. Evaluated followed news leads news tips develop story ideas. Organized material, determined area emphasis, wrote stories according prescribed editorial style format standards. Served head reporter Carnegie Library Summer Activities. Adapted many changes computer systems. Worked teammates ensure strict deadlines met. Always maintained positive attitude cheerful outlook. Educational Background Bachelor Arts Mass Communication Creative Writing State United states Georgia Coursework emphasis English, Communication, Creative Writing. Self-motivated. Hard worker. Diligent student. 2.78 GPA Minor Creative Writing. Curious willing take extra work classes better education. Skills Cash handling. Professional friendly. Careful active listener. Strong public speaker. Multi-tasking.",ARTS
"SENIOR ACCOUNT MANAGER Summary Creative dynamic communications professional experience events, customer service, media public relations, marketing, fundraising Highlights Project management Exceptional writer Organized efficient InDesign experience Deadline-driven Customer service-focused Motivated team player Sound judgment Experience 01/2014 01/2016 Senior Account Manager Company Name － City State Developed custom public media relations strategy variety clients integrating pr, marketing social media maximum impact. Wrote, designed, edited, distributed press releases media pitches clients. Provided updates, serve committees, interacted clients advise customize public relation strategy tactics achieve goals. Coordinated, managed executed public relations events; tracked media activity; problem-solved public relations crisis issues. Served liaison representative media community. Managed website content Baker PR clients. Clients included Lord Taylor, National Center Adaptive Neurotechnology, Complexions Spa, The Port Coeymans, Creatacor, more. 01/2012 01/2014 Development Senior Associate Company Name － City State Responsible fundraising efforts individuals every level; manage redesign membership benefits program; coordinate manage events. Developed relationships donors achieve financial goals. Managed details fundraising events include budget, negotiating contracts, managing vendors, organizing volunteers staff execute events, timeline creation management, coordination communication among departments, guests, sponsors, donors, vendors. Oversaw reception receiving line event featuring President Clinton October 2012. Wrote designed various fundraising publications conjunction creative/marketing department. 01/2010 01/2012 Development Manager Company Name － City State Responsible fundraising efforts include events, sponsorships, grants, year end giving, gift solicitation. Directed public relations events assist coordination execution annual conference, gala, golf tournament. Organized produced Anderson Center video. Managed website revision. Conducted research identify grant opportunities, wrote submitted grant proposals. Managed admissions department: responsible conducting interviews tours; coordinate admission process, liaising among family, school district, related parties; represent Anderson Center conferences marketing opportunities. Wrote, designed, edited public relations, marketing, advertising, fundraising publications. 01/2007 01/2010 Senior Account Executive Company Name － City State Assisted creation public media relations strategy variety clients. Wrote, designed, edited, distributed press releases media pitches clients. Provided updates, served committees, interacted clients advise customize public relation strategy tactics achieve goals. Clients included Rent-a-Center, Beech-Nut, Invenergy LLC, NYS Rental Dealers Association, Community Health Foundation Western New York, Niagara Falls Bridge Commission. 01/2003 01/2007 Public Relations Membership Company Name － City State Developed public media relations strategy second largest non-profit Columbia County, NY Wrote, designed, edited pr, marketing, advertising, membership, fundraising publications. Managed membership program database; developed executed special fundraising events. Managed website content. Project management included: development new corporate logo implementation; created brand consistency COARC publications; created executed 40th anniversary event; wrote, organized produced COARC video; directed annual staff recognition award programs. 01/2002 01/2003 Executive Assistant Company Name － City State Managed daily activities Vice President's office international agricultural company. Assisted updating maintaining vendor database purchasing-related projects. 01/1998 01/2001 Public Relations Coordinator Company Name － City State Created public relations, sales promotion, corporate sales publications largest chain toy stores U.S., problem-solved public relations issues corporate sales. Coordinated organized details pr events include community event attended 10,000 people Pittsfield, MA Sony PlayStation National Truck Tour; provided outstanding customer service. 01/1996 01/1998 Recruiter/Cultural Coordinator Company Name － City State Interviewed assessed applicants 35 departments award-winning health wellness center. Managed advertising, designed recruiting publications; developed relationships employment agencies, schools, colleges community presented job/career fairs business functions. As Cultural Coordinator, oversaw ticket promotion sales seven venues. Education Bachelor Degree Business Communication Florida Institute Technology － City State Business Communication Interests Greene County YMCA, board member Henry Hudson Youth Soccer board member/coach Public Relations Society America, board member, former president Salvation Army volunteer American Red Cross volunteer Berkshire Leadership Program, graduate steering committee member Columbia County Leadership Program graduate Skills Experience advertising, budgeting, negotiating contracts, project management, video creation. Adept customer service, editing, fundraising,media relations, content creation, research. Developed grant proposals, marketing collateral, press releases, publications (newsletters, annual reports, year end appeals more), website content, communications strategy. Fundraising Software: Raiser's Edge Desktop Publishing Software: InDesign",PUBLIC-RELATIONS
"SENIOR FINANCIAL ANALYST Professional Summary Skills Work History Senior Financial Analyst 01/2012 Current Company Name – City State Manage entire month end accounting close process related accruals reclass Mortgage Banking Technology line business; build checks balances accrual process. Create maintain procedures documentation monthly accrual process. Get business managers validate significant monthly expenses respective towers effort better manage expenses. calculate accruals prepare billing information allocations Manage MBT monthly forecast process annual budget creating detailed Tower budgets pertaining Cap send fixed Price T&M reviewed signed upon Technology directors line overall goals Technology organization. Manage monthly beeline headcount costing process (T&M Fixed Price) consulting expenses used monthly forecast process well monthly accrual process. Manage monthly direct expenses upload Chase companywide corporate reporting system (CSPRA); built checks balances around data upload process ensure direct expenses line items reconciliation Mortgage Banking Technology repository Chase companywide reporting system. Manage monthly expense reporting analysis; prepare Technology Executive Management Reporting built checks balances ensure data flow time series complete accurate support narrative accompanies Technology EMR deck. Create executive-level financial reporting package support LOB business reviews; perform ad hoc financial analysis involving expense trends business drivers Manage weekly signing party process ensure timely relevant expenses management deep thorough analysis beeline items well software spend Sow (Statement work) spend. This helps MBT finance clearly identify risks well opportunities plan put Technology operation better position capture risks/Opportunities forecast process. Participate creation business cases spending requests Assist evaluation, reporting control Capital Expenditure projects Support Mortgage Banking Technology (MBT) business case financial reviews approvals. Manage third party Vendor details actual spend vs. Budget Forecast. Manage monthly capitalization process accounting entries associated it. Revamp improve many business processes within MBT (Mortgage Banking Technology). 2012. Senior Financial Analyst 01/2001 01/2004 Company Name – City State Responsible managing financial aspects IT finance JPMorgan Chase. Main responsibilities involve: Assist nine programs management, DOCS project. Assist Chase Home Finance (CHF) Information Technology management managing project cost. Work senior management complete annual budget process reviewing providing suggestions process department managers. Prepare quarterly financial forecasts presented recommendations based analysis senior management. Lead preparation monthly reporting package include variance analysis budgets, balance sheet, cash flows income statements. Assist creating awareness implementation Home Lending policies procedures Develop present capital request projects, included review analysis business case well providing NPV IRR analysis. Prepare various summaries submitted JPMorgan Chase Home Finance steering committee. Research costs projects requested, using system reporting tools Project Accounting Reporting (PAR), Finance Gate, Team Files, PC Fast, Document Direct Others. Assists standardizing reports, templates Liaison Corporate Finance Corporate Accounting departments financial analysis reporting issues Build maintained local databases (using access) record keeping systems projects data. Assist various Senior Vice Presidents, upon demand, research, documentation preparation reports presentation CHF (Chase Home Finance) business clients groups. Senior Financial Analyst Company Name – City State Responsible day-to-day activities related update maintenance Huntington's mortgage hedging applications: daily update pricing assumptions, perform complex analysis financial markets, Complete complex analysis related mark-to-market Huntington's mortgage position. Oversee on-going maintenance hedging position reporting system required models Oversee compilation detailed reports analysis financial reporting Oversee daily activities less senior Financial Analysts Perform detailed analysis use Access/SQL Databases. Assist monthly forecasting Home Lending revenue expense; responsible forecast segments Servicing, Shared Support, Consumer Lending. Perform monthly reporting Home Lending division emphasis detailed income Expense statements segments Servicing, Consumer Lending, Portfolio, Loan Default, Production, Marketing; create reports Balance Sheet, Margin Analysis, Rate Variance Analysis, headcount analysis. Develop maintain model Servicing profitability per loan, Secondary Marketing performance, Cost Service loans, capitalized servicing, delinquency statistics, retention analysis. Prepare monthly branch profitability reports. Responsible developing maintaining various business models expense management models Servicing, Loan Default (REO), Consumer Lending Shared Support; help executive management understand variances underlying trends. Prepare month-end reporting ""decks"" upper management review. Help identify risks and/or opportunities within forecast. Any Ad Hoc requests. Manage entire month end accounting closing process servicing department: compile monthly mortgage date purpose MSR (mortgage servicing rights) modeling prepare summary analysis MSR results. Calculate prepare monthly accounting entries related MSR asset. Maintain documentation MSR (Mortgage Servicing Rights) related controls processes. Prepare monthly MSR asset general ledger reconcilements. Manage annual budgets segments Servicing, Shared Support, Mortgage Production, Consumer Lending. 2009. Divisional Financial Manager Company Name – City State Manage Central Division month end accounting closing process work closely regional accounting managers streamline closing process. Review locations P&L transactions accuracy completeness prepare correcting journal entries required.* Prepare analysis write journal entries two companywide programs (the uniform leasing program sign program). Calculate monthly commissions Directors Business Development. Monitor redirect allocations employees' salaries terminated locations. Manage evaluation, due diligence integration processes potential acquisitions. Partner Corporate accounting draft 10Q, 10K similar SEC filings (Form 4, form 5 etc) supporting GAAP research SEC reporting; help coordinate activities associated D&T audit Manage preparation Central Division annual budget compliance company's format schedules information obtained regions.* Consolidate information ensure quality consistency data well explaining key variances. Manage preparation Central Division quarterly forecast; performed process annual budget. Assist performance management process, entails monitoring reporting monthly actual results compared budget, forecast, previous year; explained key variances presentation format. Serve primary support resource division respect budget/reforecast application (SRC). Provides ad hoc analytical support groups Senior Vice Presidents, COO CFO. Prepare financial scorecard variance comments steering committee quarterly review meetings. Review accuracy completion pro forma, return investments (ROI), memorandum awareness (MOA) new locations, existing location renewals, capital investments acquisitions. Assists evaluation, reporting control Capital Expenditure projects Coordinate input selection locations quarterly Control Self Assessment program (Audit) within Division. Assist preparation annual information package Board Directors. Supervise review work nine divisional Accountants Financial Analysts. Report CFO (Chief Financial Officer). Education BBA Corporate Finance The University Toledo City State GPA: National Deans' List Corporate Finance National Deans' List BS Accounting The University Paris Dauphine City GPA: Graduated honors Accounting Graduated honors Accomplishments Career Summary Accomplished Professional P&L responsibility domestic international Fortune 500 companies. Extensive experience strength financial management, financial reporting, internal auditing, management reporting, manufacturing, mergers acquisitions, organizational development, quality assurance, system development, implementation. Record re-aligning organizations achieve better economics scale, including management turnarounds shutdowns. Skilled creating strategic plans leading high performance teams exceed pre-set goals. Proven instincts identify solve unique business issues. Key Accomplishments Oversaw general finance functions supported execution division's financial strategic plans; division generated 2 Billion dollars revenue. Uncovered proved embezzlement former Regional Accounting Manager, company recovered 300K. Redesigned Chart Accounts financial statements preserving comparability adequately reflect company's financial picture. Successfully managed international invoicing leasing equipments. Skills Accounting, accruals, accrual, acquisitions, streamline, ADP payroll, Ad, AS/400, balance sheet, Banking, billing, budgets, Budget, business case, Business Development, business processes, CITRIX, closing, consulting, Corporate Finance, clients, Databases, documentation, drivers, due diligence, Essbase, Executive Management, senior management, Fast, Finance, Financial, financial analysis, financial analysis reporting, financial reporting, forecasting, general ledger, GREAT PLAINS, Hyperion, Information Technology, investments, JD EDWARDS, managing, mark, market, Marketing, meetings, Access, Microsoft Access, MS Access, Microsoft Excel, MS Excel, MS Office Suite, PowerPoint, modeling, performance management, policies, pricing, processes, quality, record keeping, reporting, Research, SAP, SQL, statistics",BANKING
"ENGINEERING ASSISTANT Summary Hard working recent graduate intending part time full time job build experience Civil Engineering working environment. Bringing Civil Engineering office field experience roadway design traffic engineering. Highlights Proficient computer software including MicroStation, GuideSign, AutoCAD, Google Earth Google Documents, MS Excel, MS PowerPoint MS Word. Experience Company Name City State Engineering Assistant 05/2013 05/2014 Worked Virginia Department Transportation (VDOT) Fairfax County Department Transportation roadway projects Virginia Washington DC area. Worked VDOT, FCDOT Prime Consultants Engineers prepare project documents including Plans, Special provisions Estimates. Prepared roadway design I-495 Express Lanes Route 7 Jones Branch Connector. Worked I-66 State Route 50 prepare project plans contract documents. Worked County roads Route 643 Route 645 Fairfax County Roads Fairfax County using VDOT Standard Specification Project Special Provisions. Assisted Project Engineers prepare project roadway design using AutoCAD MicroStation. Used Highway Capacity Manual perform traffic analysis evaluation intersections roadways using Highway Capacity Manual. Performed peak off-peak traffic counts intersections roadway traffic studies. Designed project traffic signs, striping marking. Used FHWA Manual Uniform Traffic Control Devices (MUTCD) VDOT Supplement 2009 MUTCD design, application, placement Traffic Control Devices (including signs, signals, pavement markings) along major highways Virginia Washington DC areas. Used engineering software GuideSign prepare contract documents. Prepared project estimates submission used VDOT Standard Specifications Weighted Average Price prep Cost Engineering Estimates. Designed roadways using VDOT Road Design Manual FHWA roadway design manual. Designed guardrails along I-66 Rt. 50 using Guardrail Installation Training (GRIT) Manual. Used VDOT 2012 CADD manual design roadway using MicroStation software. Used MicroStation AutoCAD develop plans Civil Highway Traffic Engineering Design. Performed field survey gather utilities, drainage roadway information. Performed marketing research contracts bids firm. Attended project meetings Client's Consulting Engineers. Prepared meeting minutes project record filing. Attended project status meetings, collaborated team members meet project schedule project completion within project budget. Company Name City State Medical Receptionist 07/2014 Current Creates detailed expense reports requests capital expenditures. Assessed urgency priorities accepting declining appointments meetings CEO. Screened visitors schedule Doctor's visit. Ordered distributed office supplies adhering fixed office budget. Directed guests routed deliveries courier services. Answered managed incoming outgoing calls recording accurate messages. Greeted numerous visitors, including VIPs, vendors interview candidates. Company Name City State Teller 05/2011 08/2012 Achieved working knowledge accounting software packages including MS Excel, MS PowerPoint, MS Word Skilled verbal written communication plus strong quantitative qualitative skills Respected personal qualities, including accuracy, dependability, efficiency, curiosity, intelligence resulting elected leader school roles Successfully opened closed bank branch appropriate times Successfully kept drawer balanced times working full time five days week Dealt customer care daily basis Responsible handling cash drawers balance times Skilled interpersonal communications proven record build harmonious relationships diverse audiences. Company Name City State Engineer Technician IV 12/2015 Current Collaborated contractors clients on-site engineer several large public projects.Implemented complex design software drawing tools plan design transportation hydraulic systems.Advised project manager regarding construction material costs quantity calculations. Carefully organized, analyzed prepared technical data reports ensure proper workflow productivity.Created detailed CAD drawings engineering departments.Quickly learned SAP software used receive, stock expedite parts.Supplied production data field operators, technicians, engineers supervisors. Education Bachelor Science Civil Engineer Civil 2014 George Mason University City State GPA: GPA: 3.82 Civil Engineer GPA: 3.82 Graduated walked Spring 2014, one summer class receive degree December 2014 Civil engineering Courses: Traffic Engineering Transportation Engineering Highway Design Construction Structural Steel Design Structural Analysis Mechanics Materials Civil Engineering Planning Management Land Development Interests Engineer-In-Training (EIT) Goal obtain Professional Engineering license. Additional Information LICENSE: Engineer-In-Training (EIT) Goal obtain Professional Engineering license. Skills accounting software, AutoCAD, balance, budget, capital expenditures, handling cash, Civil Engineering, interpersonal communications, Consulting, contracts, prepare contract, Client, customer care, DC, Design Construction, Engineering Design, expense reports, filing, marketing research, Materials, meetings, MS Excel, office, MS PowerPoint, MS PowerPoint, MS Word, MicroStation, peak, Prime, project plans, Express, recording, Specification, Transportation, utilities, written communication",ENGINEERING
"PUBLIC RELATIONS OFFICER/ VICE-PRESIDENT Summary Well-endowed taking leadership positions, inside area specialties outside Delight highly adaptive changing environments work pace. Stemming 4+ years educational leadership customer service I well versed communicating working others collaborative situation find solution problem, also work confidently efficiently independently. Always looking set higher academic, professional, personal goals, work passionately towards achieving them. Excellent customer service skills. Able answer questions assist people friendly, professional manner. Anticipate customer's needs welcoming customer-focused environment. Excellent organizational time management skills, ability prioritize meet deadlines pressure. Unique ability connect communicate diverse population. Able respond customer inquiries concerns researching identifying positive solutions Excellent interpersonal conflict resolution skills resulting highly productive relationships Able accurately track, transcribe, store, maintain information written electronic form. Adept Microsoft Word, Excel, Power Point. Experience January 2010 January 2012 Company Name Office Staff provides excellent customer. Duties include: managing multi-lined customer service phones, stage set up, routine office assignments, assisting school events, coordinate host new student orientations, visit high schools throughout community recruit new students CGCC interact students throughout campus interviews regarding college experience participating T.V. Commercials represent college. January 2011 January 2012 Company Name Public Relations Officer/ Vice-President Pursuing All Cultures Knowledgably. Some leadership roles P.R. Officer Vice president get students involved campus events, community service/projects, guide fellow scholars toward achieving success, set example fellow peers P.A.C.K. students around campus. I maintaining high GPA, donating time energy charity events, community/college services. January 2012 May 2012 Company Name Student Leader Light Feet Project Pecos/Williams Field Campus. At beginning spring semester I assigned position leader Light Feet project Pecos/Williams Field Campus African American Honors class. My leading role consists setting-up/directing fund raisers, shoe drives. Our goal semester collect 100 pairs shoes, socks, laces. All proceeds go Light Feet Project, later distribute shoes children Malawi, Africa. 05/14/15 8/09/15 Volunteer Patient Care Interventional Cardiology Neonatal Intensive Care Unit Bayfront Medical Center, Florida. During time Bayfront medical center I volunteered NICU interventional Cardiology departments assisted caring adults underwent heart surgery newborns suffering form drug addiction pre-mature birth. My job title consisted I answering phones, scheduling appointments, checking patients hospital, assisting nurses doctors caring patients. Work History Company Name Company Name Education December 2015 Alumni Arizona State University From Chandler Gilbert Community College B.S Biochemistry GPA: GPA: 3.22 M. Scholarship Recipient *Vice-President CGCC's Pursuing All Cultures Knowledgably, campus club *Treasurer CGCC's Phi Theta Kappa Alpha Sigma Nu, Honors Society *First Generation College Student, graduated associates science Biochemistry GPA: 3.22 Accomplishments Community College Volunteer Projects CGCC Chancellor S.T.E. M. Scholarship Recipient Vice-President CGCC's Pursuing All Cultures Knowledgably, campus club Treasurer CGCC's Phi Theta Kappa Alpha Sigma Nu, Honors Society First Generation College Student, graduated associates science Arizona State University B.S Biochemistry Biochemistry Interests 2012-2013 Treasurer Phi Theta Kappa Chandler-Gilbert Community College Pecos Campus Department Student Life My job help Phi Theta Kappa honors society achieve five-star status, help bring in-depth experience achieving academic success members Phi Theta Kappa, also students around campus help encourage reach beyond sky comes academic success, well various aspects lives. Service Activity 11/22/2010 Boys&Girls Club Thanksgiving Galo Chandler-Gilbert Community College Pecos Campus Department Service Learning Personal Information This event meant benefit families less fortunate, can't afford provide proper Thanksgiving family. I gained lot helping host event. I learned appreciate basic essentials life I'm grateful blessings I received. 02/26/2011 Additional Information 2012-2013 Treasurer Phi Theta Kappa Chandler-Gilbert Community College Pecos Campus Department Student Life My job help Phi Theta Kappa honors society achieve five-star status, help bring in-depth experience achieving academic success members Phi Theta Kappa, also students around campus help encourage reach beyond sky comes academic success, well various aspects lives. Service Activity 11/22/2010 Boys&Girls Club Thanksgiving Galo Chandler-Gilbert Community College Pecos Campus Department Service Learning This event meant benefit families less fortunate, can't afford provide proper Thanksgiving family. I gained lot helping host event. I learned appreciate basic essentials life I'm grateful blessings I received. 02/26/2011 Into The Streets Citrus picking National Food Bank. Chandler-Gilbert Community College Pecos Campus Department Service Learning This charity event meant get students involved school give chance give back community. The event benefitted National Food Bank. All Citrus picked donated Food Bank help feed less fortunate. 03/02/2011 11/09/10 Poverty 101/ Hunger Banquet Chandler-Gilbert Community College Pecos Campus Department Service Learning The Poverty 101 event benefitted me, CGCC staff, students attended event. By donating time energy help host event, I able become intuitive surroundings, help create beneficial experience college peers. 2015-present Volunteer Camp Kesem I introduced Camp Kesem close friend mine, allowed opportunity connect others affected cancer. This summer I'll work close young children either battling cancer parents affected it, hopes bring form joy relief lives. Skills scheduling appointments, C, Cardiology, customer service, directing, leadership, managing, Office, Patient Care, surgery, answering phones, phones",PUBLIC-RELATIONS
"EXECUTIVE CHEF Executive Profile More twenty years progressively responsible experience dynamic, resourceful skilled Executive Chef proven success record fine dining catering. Associate Occupational Studies Culinary Arts The Culinary Institute America. Supervised staff 40 prepare many 5,000 meals per day. Highly organized; initiated coordinated pastry production four restaurants catering company. Very professional; experienced developing new food concepts applications Skill Highlights Multi-operation hospitality management High degree drive determination Proven leadership skills Special dietary needs expert Adaptable Staff development talent Core Accomplishments Directed operation organization kitchens food-related activities, including presentation serving food.Created explored new cuisines. Milwaukee Journal Sentinel Carol Deptolla's Top 30 Restaurants 2011. Professional Experience Executive Chef 11/2014 Current Company Name City State Effectively plan develop menus club considering factors product availability, food service cost, marketing conditions business volume. Ensure correct preparation presentation consistent level food items prepared production demonstration. Full accountability responsibility Café/Kitchen operational functions. Additional roles Ordering, Receiving, Inventory Loss Prevention. Developed Scratch Pastry Program produce distribute Bristlecones's kitchen sister clubs. Premium Club Chef 01/2014 11/2014 Company Name City State Directly responsible food labor costs, menu development, recipe creation standardization recipe production ensure consistency. Promote positive public relations guests. Oversaw three fine dining kitchen operations aspects food production ensure high quality food standards met daily basis. Change menus daily two outlets pastry menu home stand. Responsible non-game day catered events game day events. Extensive travel DNC venues aid support playoffs championship games baseball football. Executive Pastry Chef 03/2013 01/2014 Company Name City State Ensure brand quality, consistency adherence standards. Developed sratch menu implement new items game stands. Ensure pastries consistently prepared served according restaurants', outlets', banquet facility portioning, serving standards. Extensive travel DNC venues aid support playoffs championship games baseball football. Executive Pastry Chef 06/2012 03/2013 Company Name City State Ordered controlled inventory. Developed scratch menu implement daily specials. Introduced new modified existing recipes. Responsible pastry savory baked goods food costing. Executive Chef 10/2009 09/2011 Company Name City State In organic vegetarian restaurant I created seasonal menus heavy emphasis vegan, gluten-free living food items. Responsible pastry production in- house retail sale. Develop methods recipes create tasty vegetarian/vegan cuisine. Supervised evaluated staff, implemented budgets, fore casted trends negotiated prices vendors. Developed held monthly cooking classes public. Executive Chef 09/2001 09/2003 Company Name City State Created menus, oversaw savory sweet food production kitchen staff, ordered controlled food inventory. Trained kitchen staff adhered company budgets. Developed held cooking, baking candy making classes public. Executive Chef 06/1998 08/2001 Company Name City State Ordered controlled inventory. Developed weekly menus implemented daily specials. Introduced new modified existing recipes. Worked baked goods retail sale, included wedding cakes, candies, savory pastries baked goods. Executive Pastry Chef 04/1991 05/1995 Company Name City State Initially set coordinated pastry department operations company managing four restaurants catering company Pier 39. Supervised evaluated staff, implemented budgets, forecasted trends negotiated prices vendors. Interacted health inspectors regulators. Ordered maintained inventory. Oversaw distribution product central location. Education Associate Occupational Studies Culinary Arts 1991 The Culinary Institute America City State Culinary Arts Skills Budgets, Cooking, Costing, Inventory, Managing, Public Relations, Quality, Retail",CHEF
"SUMMER CAMP COUNSELOR Summary I Veterinarian Assistant certificate Middlesex County college, I also Pet first aid certificate, I always interested veterinarian medicine field, I used volunteer local animal shelter, I hardworking I would enjoy coming work everyday, organized friendly, I lot experience dealing people well retail jobs Highlights pet first aid certified knowledge vet nursing pharmacology friendly caring organized Accomplishments I completed veterinarian assistant certificate program Middlesex county college Edison, New Jersey. I also completed Pet first aid class MIddlesex county college. Experience summer camp counselor June 2012 August 2013 Company Name － City State summer camp counselor kids ages 3 4. We different activities kids like arts crafts also activities outside. sales associate/cashier November 2012 October 2015 Company Name － City State sales associate, helping customers taking care shipment usher June 2014 September 2014 Company Name － City State directed people seats scanned tickets Sales associate/cashier June 2013 Current Company Name － City State cashier help customers whatever need Education Veterinarian assistant 2015 Middlesex County College － City State USA GPA: high school Sayreville War Memorial High school year 2013 completed Veterinarian Assistant certificate program May 2015 In program I learned Veterinarian medicine, nursing, pharmacology, Veterinarian technology Skills friendly patient especially animals friendly toward people well experience retail I patient I always organized hardworking",ARTS
"DIRECTOR OF ENGINEERING Summary Director Vice President Operations, Engineering, Supply Chain Industries: Capital Goods Manufacturing, Gaming, Technology Consistent time product launches company's largest growth period Successful implementations lean factory methodology SUMMARY 12 years manufacturing, operations, engineering, GSC, NPI/NPD, project management, ERP systems, configuration management, data analytics, business intelligence. Skilled mixed model, cellular production, lean factory, data-driven KPI's, electromechanical manufacturing, progressive increase leadership responsibility proven record culture turnaround team performance Highlights OMNEX, '16 High Performance Leadership Toolkit, '14 Crucial Conversations, VitalSmarts Inc. 12; Microsoft Project Management Essentials, '11 Microsoft SharePoint Essentials, '10 Technology Skills AutoCAD, Siemens PLM, SolidWorks PDM Tableau, PowerBI, Cognos, TM1 MS Access, Project, Visio, SharePoint Designer JIRA, Confluence MS Dynamics AX GP, Epicor Published Inventor USPTO #8,684,847, commercialized $1m revenue per year Experience Director Engineering 01/2004 01/2016 Company Name － City State Capital goods manufacturer, software developer hospitality gaming, $1b sales, 3k employees Major customers: Las Vegas Sands, MGM Resorts, Caesars Entertainment, Wynn Resorts, Boyd Gaming '14 '16 Director Manufacturing Engineering (Operations Engineering) Reported VP Operations, 3 direct report teams, 15 indirect engineers, analysts technicians Directed product launches, training, system controls, capital equipment, product compliance Administered strategic planning management department P&L, OPEX $5m CAPEX $2m Key Contributions Accomplishments. Product Launch output doubled YOY, matching quality time delivery, resources multiple supplier sites East Asia Latin America, achieved greater process rigor design process FMEA past 3 product cycles, instituted project MIS global reporting. Presented semi-annually BoD, ELT, Investors/Analysts NPI/NPD strategies initiatives. Lean Manufacturing implemented saving $200k (5%) inventory, 15% increase production capacity, directing kaizen lead events Operations-wide, redesigning production/warehouse mixed-model one- piece flow, reducing quality defects 95% YOY, 1/3 space. Customer Service quality level defects 65% 1%, developing real-time KPI's continuous feedback loop creating new standard service excellence. Employee Development engagement increased 20% YOY, coaching direct reports, mentoring people leaders system accountability, independent work ethic, continuous improvement '12 '14 Senior Manager Enterprise Resource Planning (Configuration Management) Reported 6 direct reports, programmed maintained ERP system controls company operations, 1 million SKUs, 25k product orders 50k service orders per year Key Contributions Accomplishments. Configuration Management expansion tripled product line support realizing additional $50m revenue, utilizing 170 dimensions 180,000 total variables Cole S. Grundstedt Page 2 cole.grundstedt@gmail.com. 1 (702) 353-0976. Order Fulfillment system streamlined increasing quarterly direct sales 16%. Doubled output outgoing service orders, merging 2 enterprise systems eliminating data redundancy. Business Intelligence forecasting solution developed, reducing inventory carrying costs 20%, increased customer quality 60%, increased demand visibility 12-fold. Strategic Planning decision analysis led global ERP core system migration budget $10m '09 '12 Manager New Product (Project Management NPI/NPD) Reported 5 direct reports, oversaw project managers liaising engineering, operations, service departments, timely launch new product, procedural training, data distribution Key Contributions Accomplishments. Program Management partnership Global Marketing accelerating NPI time-to-market 70%. Industrial Engineering CMM program implemented reducing outages 96%. Systems Management automation tracking program developed reducing service fulfillment 30%. Senior New Product Engineer, Manufacturing Engineer, Project Manager 01/2004 01/2009 Company Name － City State Supplier quality defects driven 4-year low creating supplier scorecard, qualifying suppliers 4 continents. Project managed customized product 3 corporate accounts earning $15m sales. Production capacity increased 33% launching cellular production method using one-fifth space. Performance Assessment Intern 01/2002 01/2003 Company Name － City State Data Center Network Engineer) built maintained 50 servers, 10 RAID5 disk arrays three 20kVA UPS stacks, developing PM schedule 85% downtime reduction. Education Master Business Administration Finance Marketing 09 University Nevada Finance Marketing Magna Cum Laude, top 5% class Bachelor Science Industrial Systems Engineering University Southern California － City Industrial Systems Engineering 4-time Dean's list Professional Affiliations Certified Project Management Professional (PMP)®, Project Management Institute (PMI) · Member Beta Gamma Sigma Business Honor Society · Member IEEE Engineering Management Society · Member NESA National Eagle Scout Association Professional training DFMA, Design Manufacturing Assembly, OMNEX, '16 · GD&T, Geometric Dimensioning Tolerancing, Skills AutoCAD, automation, budget, Business Intelligence, CMM, coaching, Cognos, Configuration Management, continuous improvement, Customer Service, decision analysis, delivery, dimensions, direct sales, directing, ERP, Enterprise Resource Planning, forecasting, Global Marketing, Industrial Engineering, inventory, Latin, Leadership, Lean Manufacturing, Director, market, mentoring, MS Access, MS Dynamics, Microsoft Project, Microsoft SharePoint, SharePoint, migration, MIS, enterprise, Network Engineer, PDM, PLM, Program Management, Project Management, quality, RAID5, real-time, reporting, sales, servers, Siemens, software developer, SolidWorks, strategic planning management, Strategic Planning, Systems Management, Tableau, Employee Development, Visio",ENGINEERING
"ACCOUNTANT Summary Capable Accountant successful managing multiple projects consistently meeting deadlines pressure. Extensive knowledge accounting software processes. I 35 years experience Accountant industries including Public Accounting, Petrochemical/Research Technology, Oil Gas Services, Equestrian Farms, Manufacturing Health Care. Highlights Accounting Month-End Financial Analysis Variance Explanations Budgeting Fixed Asset Cost Reductions Outside Auditors SAP Power User Internal Auditors, Riyadh Core Process Review Team CI/Lean Basic Training-White Belt Certificate Loss Prevention Team/Auditor/Fire Warden Employee's Club Member Accomplishments Key Achievements: Protested property taxes reduced property value $2M saving company $200K annual property taxes saving company $21K property tax consulting fees. Worked Budget Committee 2005 Budget. Spearheaded implementation PB Views Accounting Department cost centers SAI. Served SAP Power User Accounting Department. Served Core Process Review Team. Experience Company Name November 2014 March 2015 Accountant City State Republic Services due diligence work couple acquisitions. Balance sheet reconciliations five divisions, various miscellaneous reconciliations various systems. Company Name January 2011 May 2014 Cost/Inventory Accountant City State Performed various functions Cost/Inventory Accounting department month-end close, setting new updating current SUC's, warehouse mapping, MAC mapping, CASS weekly import, Open Payables Account Inventory reconciliations month-end close. Process changes January 2013 changing SUC AUC, analyzing costs weekly verify reasonableness. Consolidation Open Payables (Open P O Receipts) Cost/Inventory Accounting Group. Occasionally help fixed asset inventory audits various locations around United States. Additional activities: CI White Belt, Loss Prevention Team, Fire Warden, Auditor Employee's Club Member. Company Name October 2008 January 2011 Accountant II Environmental Solutions Spare Parts HUB-Closed City State Performed accounting functions supply hub. Analyze financial reports records, ensure accuracy report anomalies. Review verify accuracy journal entries. Reconciliation cycle/physical counts management reports same. Provide reports auditors. Serve resource US Districts regarding cycle counts, in-transit reconciliation any/all inventory issues. Processed payables purchase orders. This new facility I also set-up procedures accounting functions. Additional activities: Loss Prevention Team. Company Name March 2008 October 2008 Fixed Asset Accountant City State Dagen Personnel M-I SWACO Appropriation Request reconciliations using Oracle, CETA SAM software packages reconcile CIP accounts Corporate Accounting Fixed Asset Group. Tracked capital spending approved capital requests. Coordinated fixed asset additions. Company Name August 2007 March 2008 Accountant City State THE MERGIS GROUP Ultraflote-State Income Tax Returns, audit schedules including inventory, clean-up accounts receivable accounts payable system well state sales tax payroll taxes. ACCOUNTEMPS Wallis State Bank-filling employee medical leave month-end reports. Houston Baptist University-reconciling student accounts scholarship funds, processing payables journal entries. Company Name July 1998 November 2006 Senior Accountant City State Prepared financial reports, developed budgets, performed variance analysis accordance business plan senior management including team/project leaders. Prepared financial reports included development monthly/annual financial schedules budgets including cost center project specific well inception-to-date. Oversee general accounting functions, including inter-company invoicing Parent affiliates, AP Technology Center, account reconciliation, fixed assets. Responsible commercial insurance policies SAI. Education Ashford University 2017 Bachelor Arts Supply Chain Management City State USA In Progress. Scott Community College 02/80 Associate Arts Accounting Technology City State USA GPA: Graduated Honors GPA: 3.51 Accounting 40 credit hours thirty-five years progressive experience. Skills Computer Applications SAP Financial-Accounting Module SAP FI/CO Module SAP Asset Management Module PB Views/Six Sigma Lawson/InfoPro Oracle-GL/OPM/Payables/Fixed Assets BPCS COGNOS Upfront COGNOS PowerPlay Sam CETA MAS90/Best FAS MS Excel, Access, Word, PowerPoint Great Plains Platinum QuickBooks Peachtree SBT Libra Open Systems Various Others",ACCOUNTANT
"INTERVENTION SPECIALIST TEACHER OF MATH AND LANGUAGE ARTS Objective To gain position resource room teacher Howell Township Public Schools. Summary Qualifications Demonstrated ability design developmentally appropriate lessons activities allowing integration learning styles. Highly educated differentiated classrooms. Determined maximize educational achievement student. Trained Developmental Reading Assessments, Common Core Standards, Standard Solutions, Wonders, Anti-Bullying. Hard-working organized. Knowledge respect students parental rights. Professional leadership management skills. Excellent technology skills (Word, Powerpoint, Smart Notebook, Achieve3000). Dedicated continuous professional development. Experience Intervention Specialist Teacher Math Language Arts October 2013 May 2014 Company Name － City State Identified students substantial academic difficulties evaluation using Developmental Reading Assessments consultation staff members referred students. Developed differentiated lessons plans, selected appropriate instructional materials reach individualized student goals. Developed implemented creative lessons clear objectives linked common core incorporated differentiated instruction. Attended gained knowledge numerous in-services. Improved overall lexiles test scores. Facilitated group lessons dependent student reading levels determined running record assessments. Evaluated student growth progress monitoring formal informal assessments. Instructed students accordance schedules previously devised. Enhanced lessons using Smart Board technology computers. Assessed regular basis, objectives students set themselves. Led basic skills class 5-7 students time 37. Conducted small group individual classroom activities students based differentiated learning needs. 2nd Grade Replacement Teacher January 2013 August 2013 Company Name － City State implemented positive behavior management using color system. Developed clear objectives students parents lessons activities. Designed differentiated common core lesson plans activities meet needs learners. Enhanced lessons using Smartboard technology, I-Pads, computer lab. Assessed student growth informal formal assessments. Developed lessons accordance student reading levels determined quarterly running record testing. Maintained positive collaboration communication parents weekly newsletters, weekly student progress updates, emails, conferences. Attended in-services staff meetings, maintaining strong relationships fellow staff administrators. Student Teacher Grade 1 Inclusive Classroom September 2012 December 2012 Company Name － City State Established communicated clear objectives lessons, units projects students parents. Enhanced lessons using Smart Board technology computers. Promoted language development skills reading storytelling. Encouraged students understanding others. Conducted small group individual classroom activities students based differentiated learning needs. Education, Certifications, Endorements Bachelor Arts Psychology December 2012 Georgian Court University － City State GPA: Cum Laude Coursework Psychology Sociology Coursework Intercultural Group Communication Coursework Educational Psychology NJ Teacher Certification Elementary Education (K-6) 2012 Georgian Court University － City State Emphasis Child Development Coursework Professional Development Reading Education Reading training Technology classroom Honors: Cum Laude/ Dean's Scholar GPA: 3.61 Endorsement Teacher Students Disabilities 2012 Georgian Court University － City State Coursework Assessment Instruction Students Disabilities Child Early Adolescent Development Inclusive Education Associate Arts Education 2009 Brookdale Community College － City State Associate Applied Science Fashion Merchandising 2007 Brookdale Community College － City State Nicole Harrison Peters 732-513-7727 Nic_Harrison@aol.com",ARTS
"EXECUTIVE CHEF Summary Motivated Executive Chef 22 years culinary expertise. Recognized assessing operational needs developing solutions save costs, improve revenues, drive customer satisfaction. Resourceful well-organized excellent leadership team building record. Last 4 years spent actively participating designing kitchens restaurants 167 million dollars hotel expansion, still managing maintaining fiscally responsible operation. The Waterfront Beach resort recognized guests peers premier culinary location Orange County. Experience Executive Chef 12/2003 Current Company Name – City State Managed kitchen stewarding staff team 67 assigned various stages food production event management. designed, managed created menus 3 restaurants (offshore 9, Boardwalk newly opened Henry's), 2 pool pantries 1 market (Riptide Surf Hero). Managed, designed menus cooked 51,000 square feet meeting space. Maintained labor 11% promote long-term business profitability. Purchased ingredients managed inventory variety vendors allowed hotel wide food costs 26%. Worked closely daily basis sales catering create dynamic cost effective food selections small banquets large events 1000 people. Experimented new dish creations incorporating customer recommendations feedback. Created recipes, incorporating various techniques, build flavor unique visual appeal. Adjusted seasonal plans source local ingredients aligned special dishes complement area events. Worked vendors locate optimal recipe ingredients cost-effective rates. Utilized local, fresh food products support local economies showcase community support. Produced amended menus item selections conjunction food beverage team Performed financial analysis recommended effective methods cut costs. Initiated software based inventory control system manage inventory analyze food cost. Coordinated executed menu planning, recipe development daily restaurant operations. Monitored quality, presentation proper quantities plated food across line. Created new menu items, managed food expenses supervised quality ensure adherence standards. Oversaw hiring development kitchen employees well trained numerous kitchen personnel ground take challenging stations Sous-Chef Chef de Cuisine. Continually aware dramatic changes kitchens, including Health Department Standards customer requests healthier food options. Monitored kitchen area staff ensure overall safety proper food handling techniques. Restaurant Chef Executive Sous-Chef 08/2008 08/2013 Company Name – City State Modified standard recipes account ingredient issues customer requests, including allergen concerns. Created exceptional menu items executed precision regularly garner diner praise. Supervised staff 30, providing direction preparing specialty items, including banquets, restaurant employee dining room. Developed innovative California driven menus 30 offerings. Followed proper food handling methods maintained correct temperature food products resulting consistently high scores health inspections. Kept stations stocked ready use maximize productivity. Estimated staffing needs adjusted hourly schedules match demand patterns, budget local labor laws. Set performed initial prep work food items soups, sauces salads. Established maintained open, collaborative relationships kitchen team maximize efficiency. Prepared 500 dishes per day fast-paced scratch kitchen environment maintaining high customer satisfaction rate. Maintained consistent quality high accuracy preparing identical dishes every day. Conducted daily inspections maintained food sanitation kitchen equipment safety reports. Identified opportunities increase revenue, decrease kitchen expenses maximize departmental productivity without compromising guest satisfaction. Enforced proper sanitation practices prevent spoiling contamination foods. Verified kitchen staff followed recipes portion serving guidelines correctly. Maximized efficiency kitchen operation overseeing daily product inventory, purchasing receiving. Placed orders food supplies weekly understanding kitchen's budget. Ensured kitchen always clean, orderly well-maintained effort avoid mishaps. Trained supervised culinary personnel $3.5 million annual revenue-grossing restaurant. Used array different cooking techniques dish creation educated kitchen staff methods. Lead Cook Chef de Cuisine 12/2003 08/2008 Company Name – City State Managed budget, labor direct operating expenses restaurant, banquet market operation. Tracked kitchen's inventory ordered new food supplies needed. Considered seasonal product pricing availability development promotional dishes menu selections. Inspected freezer refrigerator prior shift check temperatures levels, ensuring proper functionality. Adjusted seasonal plans source local ingredients aligned special dishes complement area events. Interacted professionally effectively wait staff regarding special orders customers, including food allergies gluten intolerance. Monitored quality, presentation proper quantities plated food across line. Developed recipes menus meet consumer demand align culinary trends. Prepared mise en place every day promote efficient preparation signature dishes. Line Prep Cook 12/1999 12/2003 Company Name – City State Kept stations stocked ready use maximize productivity. Arranged sauces supplementary garnishes place allocated stations. Sanitized food preparation areas, grills equipment avoid cross-contamination raw items. Maintained consistent quality high accuracy preparing identical dishes every day. Prepared 300 dishes per day fast-paced Classic French cooking environment maintaining high customer satisfaction rate. Used measuring items, knives kitchen tools properly prepare food resources. Rotated stock items ingredients maintain efficiency freshness. Executed proper techniques preparing menu item ingredients. Cooked food following specific measurements recipes. Improved overall kitchen efficiency consistency leading numerous promotions. Skills Customer service oriented Banquets catering Resource Management Food preparation techniques Food beverage pairing Budgeting cost control Dish preparation Detail-oriented Purchasing Inventory control Portion cost control Food inspection Time management Strong communication skills Inventory monitoring High-volume dining Outstanding cleanliness Organizational skills Trained food safety guidelines Problem solving Flexible schedule Education Training Bachelor Arts Culinary arts 1996 ITHQ, Institue d'hotelerie du Quebec City State Skills Customer service oriented Banquets catering Resource Management Food preparation techniques Food beverage pairing Budgeting cost control Dish preparation Detail-oriented Purchasing Inventory control Portion cost control Food inspection Time management Strong communication skills Inventory monitoring High-volume dining Outstanding cleanliness Organizational skills Trained food safety guidelines Problem solving Flexible schedule Work History Executive Chef 12/2003 Current Company Name – City State Managed kitchen stewarding staff team 67 assigned various stages food production event management. designed, managed created menus 3 restaurants (offshore 9, Boardwalk newly opened Henry's), 2 pool pantries 1 market (Riptide Surf Hero). Managed, designed menus cooked 51,000 square feet meeting space. Maintained labor 11% promote long-term business profitability. Purchased ingredients managed inventory variety vendors allowed hotel wide food costs 26%. Worked closely daily basis sales catering create dynamic cost effective food selections small banquets large events 1000 people. Experimented new dish creations incorporating customer recommendations feedback. Created recipes, incorporating various techniques, build flavor unique visual appeal. Adjusted seasonal plans source local ingredients aligned special dishes complement area events. Worked vendors locate optimal recipe ingredients cost-effective rates. Utilized local, fresh food products support local economies showcase community support. Produced amended menus item selections conjunction food beverage team Performed financial analysis recommended effective methods cut costs. Initiated software based inventory control system manage inventory analyze food cost. Coordinated executed menu planning, recipe development daily restaurant operations. Monitored quality, presentation proper quantities plated food across line. Created new menu items, managed food expenses supervised quality ensure adherence standards. Oversaw hiring development kitchen employees well trained numerous kitchen personnel ground take challenging stations Sous-Chef Chef de Cuisine. Continually aware dramatic changes kitchens, including Health Department Standards customer requests healthier food options. Monitored kitchen area staff ensure overall safety proper food handling techniques. Restaurant Chef Executive Sous-Chef 08/2008 08/2013 Company Name – City State Modified standard recipes account ingredient issues customer requests, including allergen concerns. Created exceptional menu items executed precision regularly garner diner praise. Supervised staff 30, providing direction preparing specialty items, including banquets, restaurant employee dining room. Developed innovative California driven menus 30 offerings. Followed proper food handling methods maintained correct temperature food products resulting consistently high scores health inspections. Kept stations stocked ready use maximize productivity. Estimated staffing needs adjusted hourly schedules match demand patterns, budget local labor laws. Set performed initial prep work food items soups, sauces salads. Established maintained open, collaborative relationships kitchen team maximize efficiency. Prepared 500 dishes per day fast-paced scratch kitchen environment maintaining high customer satisfaction rate. Maintained consistent quality high accuracy preparing identical dishes every day. Conducted daily inspections maintained food sanitation kitchen equipment safety reports. Identified opportunities increase revenue, decrease kitchen expenses maximize departmental productivity without compromising guest satisfaction. Enforced proper sanitation practices prevent spoiling contamination foods. Verified kitchen staff followed recipes portion serving guidelines correctly. Maximized efficiency kitchen operation overseeing daily product inventory, purchasing receiving. Placed orders food supplies weekly understanding kitchen's budget. Ensured kitchen always clean, orderly well-maintained effort avoid mishaps. Trained supervised culinary personnel $3.5 million annual revenue-grossing restaurant. Used array different cooking techniques dish creation educated kitchen staff methods. Lead Cook Chef de Cuisine 12/2003 08/2008 Company Name – City State Managed budget, labor direct operating expenses restaurant, banquet anda market operation. Tracked kitchen's inventory ordered new food supplies needed. Considered seasonal product pricing availability development promotional dishes menu selections. Inspected freezer refrigerator prior shift check temperatures levels, ensuring proper functionality. Adjusted seasonal plans source local ingredients aligned special dishes complement area events. Interacted professionally effectively wait staff regarding special orders customers, including food allergies gluten intolerance. Monitored quality, presentation proper quantities plated food across line. Developed recipes menus meet consumer demand align culinary trends. Prepared mise en place every day promote efficient preparation signature dishes. Line Prep Cook 12/1999 12/2003 Company Name – City State Kept stations stocked ready use maximize productivity. Arranged sauces supplementary garnishes place allocated stations. Sanitized food preparation areas, grills equipment avoid cross-contamination raw items. Maintained consistent quality high accuracy preparing identical dishes every day. Prepared 300 dishes per day fast-paced Classic French cooking environment maintaining high customer satisfaction rate. Used measuring items, knives kitchen tools properly prepare food resources. Rotated stock items ingredients maintain efficiency freshness. Executed proper techniques preparing menu item ingredients. Cooked food following specific measurements recipes. Improved overall kitchen efficiency consistency leading numerous promotions.",CHEF
"TEACHER Summary Kind compassionate Elementary School Teacher dedicated creating atmosphere stimulating encouraging students. Enjoys using modern technology classroom. Experience Company Name August 2012 Current Teacher City State Key Contributions Educational Outcomes: Consistently praised (by management staff) dedication, reliability, organization effectiveness one school district's in-demand substitutes. Filled permanent teachers moment's notice; closely adhered lesson plans; kept students motivated, engaged focused. Showed resourcefulness teaching effectiveness meeting needs students limited English language proficiency well learning disabilities. Voluntarily stepped run several after-school programs (e.g., girls' volleyball coaching, cheerleading coaching after-school tutoring) permanent teachers unable fill roles. Repeatedly asked sub schools due effectiveness classroom management skills. After School Education Safety Program Coordinator (1st-6thgrades) Company Name August 2006 June 2011 After School Program Coordinator City State Bakersfield, CA, August 2006- June 2011 Responsibilities Facilitates school effort promote academic, physical, social success students coordinating variety after-school programs designed increase academic achievement improve overall educational experience Assists developing, organizing implementing activities increase student participation after-school program Maintains current knowledge related State District standards order assist promoting school community understanding after-school programs; attends meetings in-service training required Maintain communication school staff ensure students academic success Enable students reach full potential Mange supervise staff seven paraprofessional educators. Key Contributions Educational Outcomes: Consistently praised dedication, reliability, organization effectiveness establishing maintaining successful After School Program. Promoted high level participation closely adhered lesson plans; kept students motivated, engaged focused. Voluntarily incooperated several after-school programs sports teams flag football, basketball cheerleading. Incorporated technology students' learning activities varied academic disciplines. Efforts proved successful enhancing student understanding material students able design create web pages Company Name January 2009 January 2011 Outreach Liasion City State Attends various community meetings order disseminate information pertaining school's specially funded programs general parent involvement particular. Assists staff reducing poor attendance working Probation Department, Deputy District Attorney Refers students Families Student Attendance Review Board Refer students families need community programs needed resources Ensure school meets maintains attendance goals meet grant requirements Translate documents meeting needed Assisted teachers, specialists, counselors staff reinforcing instructional program guiding students development desirable academic social skills habits Worked small groups children direction certificated staff Assisted checking, care, preparation arrangement instructional materials students' work Assisted yard duty, first aid home contacts Assisted recordkeeping, filing, clerical duties needed Education Bakersfield College 2010 City State US Bakersfield College, Bakersfield, CA; 2006 2010 California State University Bakersfield 2010 Bachelor Arts Child, Adolescent, Family Studies, Sociology City State US California State University Bakersfield, CA; 2009-2010 Bachelor Arts Child, Adolescent, Family Studies Minor Sociology Passed CBEST Mathematics, Reading, Writing test Passed CSET ◦ Subtest I-Reading, Language, Literature, History Social Sciences ◦ Subtest II Science Mathematics ◦ Subtest III- Physical Education, Human Development, Visual Performing Arts 30 Day Substitute Permit Cuyama Valley High School 2002 City State US Cuyama Valley High School, New Cuyama CA; 1998-2002 Volleyball (4 years), Basketball (4 years), Science Club President, California Scholarship Federation President, Class President, Class ASB Representative Irvine Valley College City State US Irvine Valley College, Irvine, CA; 2003-05 Allen Hancock College City State US Allen Hancock College, Santa Maria, CA; 2002-03 Certificate Clearance Certificate Clearance Substitute Kern County Superintendent Schools CPR First Aid Certified (Infant, Children Adults) Typing Certificate 42 wpm Certifications CPR First Aid CPR Certificate Clearance Typing Certificate 42 wpm Languages Teaching Experience; Bilingual Fluency English Spanish Professional Affiliations Boys Girls Club Kern County Skills Increase, Training, Coaching, Teaching, Clerical, Filing, Class, Comprehensive Large Array Data Stewardship System, Liaison, Translate, Mathematics, Writing Test, 42 Wpm, Cpr, Cpr And First Aid, Typing",TEACHER
"SALES ASSOCIATE Highlights Computer Proficiency Client Relations Experience Sales Associate October 2014 Current Company Name － City State Responsibilities Assist store management merchandising store accordance company directed standards. Supervise sales staff generate sales effective sales techniques approved customer service practices. Maintain current knowledge product apply servicing customer. Sell Merchandise.Assist Store Manager Assistant Manager ensure store school inventory account ready. Supervise staff absence Store Manager Assistant Manage. Assist training sales staff company policies procedures particular, selling techniques. Ensure staff well versed company directed customer service practices. Comply company directed policies procedures relate store operations; receiving merchandise, store opening closing, cash register transactions, daily cash reconciliation inventory control. Maintain security store understand operations store security system. Skills Used Participated various incentive programs contests designed support achievement production goals. Worked independently part team achieve numerous objectives. Described use operation merchandise customers. Received processed cash credit payments in-store purchases. Opened closed store, including counting cash, opening closing cash registers creating staff assignments. Used POS systems accurately take orders receive payments. Sales Associate March 2014 February 2015 Company Name － City State Responsibilities Assist store management merchandising store accordance company directed standards. Supervise sales staff generate sales effective sales techniques approved customer service practices. Maintain current knowledge product apply servicing customer. Sell Merchandise.Assist Store Manager Assistant Manager ensure store school inventory account ready. Supervise staff absence Store Manager Assistant Manage. Assist training sales staff company policies procedures particular, selling techniques. Ensure staff well versed company directed customer service practices. Comply company directed policies procedures relate store operations; receiving merchandise, store opening closing, cash register transactions, daily cash reconciliation inventory control. Maintain security store understand operations store security system. Skills Used Participated various incentive programs contests designed support achievement production goals. Worked independently part team achieve numerous objectives. Described use operation merchandise customers. Received processed cash credit payments in-store purchases. Opened closed store, including counting cash, opening closing cash registers creating staff assignments. Used POS systems accurately take orders receive payments. Team Member/Cashier February 2013 December 2013 Company Name － City State Responsibilities Participated various incentive programs contests designed support achievement production goals. Worked independently part team achieve numerous objectives. Described use operation merchandise customers. Received processed cash credit payments in-store purchases. Opened closed store, including counting cash, opening closing cash registers creating staff assignments. Used POS systems accurately take orders receive payments Skills Used Assist store management merchandising store accordance company directed standards. Supervise sales staff generate sales effective sales techniques approved customer service practices. Maintain current knowledge product apply servicing customer. Sell Merchandise.Assist Store Manager Assistant Manager ensure store school inventory account ready. Supervise staff absence Store Manager Assistant Manage. Assist training sales staff company policies procedures particular, selling techniques. Ensure staff well versed company directed customer service practices. Comply company directed policies procedures relate store operations; receiving merchandise, store opening closing, cash register transactions, daily cash reconciliation inventory control. Maintain security store understand operations store security system. Administrative Assistant/Receptionist August 2011 January 2013 Company Name － City State Responsibilities Drafted meeting agendas, supplied advance materials executed follow-up meetings team conferences. Managed receptionist area, including greeting visitors responding telephone in-person requests information. Designed electronic file systems maintained electronic paper files. Maintained front desk reception area neat organized fashion. Received screened high volume internal external communications, including email mail. Skills Used Mathematical aptitude Customer- service-oriented MS Office proficient POS systems Exceptional customer service Cash handling accuracy Excel spreadsheets Excellent communication skills Understands grammar Flexible schedule Education BA Communications 2018 University Of Phoenix － City State US BA Communications Marketing And Sales University Of Phoenix Phoenix, AZ 2014 2018 Professional Affiliations Team Member/Cashier Presentations team conferences Skills And Sales, Marketing, Sales, Cash, Customer Service, Point Of Sale, Pos, Pos Systems, Receptionist, Retail Sales, Cash Register, Closing, Credit, Effective Sales, Generate Sales, Incentive Programs, Inventory, Inventory Control, Merchandising, Of Sales, Operations, Payments, Reconciliation, Sales Staff, Sales Techniques, Sales Through, Security, Selling Techniques, The Sales, Training, Associate, Sales Associate, Administrative Assistant, Cash Handling, Excel, Excellent Communication Skills, File, File Systems, Front Desk, Greeting, Ms Office, Telephone, Cashier, Client Relations",SALES
"PRESCHOOL TEACHER Professional Summary Efficient, accurate detail-oriented innate drive provide exceptional service. Also experienced professional strong leadership relationship-building skills. Skills Strong communication skills Microsoft Office Staff motivator Commitment quality service Profit enhancement Employee hiring retention Work History Preschool Teacher February 2010 August 2015 Company Name City State Collaborated teachers ensure delivery efficient, high-quality service. Successfully initiated implemented projects resulted positive outcome Supervisor February 2004 January 2010 Company Name City State Reviewed weekly inventory charts recorded facility needs. Consistently received positive feedback guests performance reviews. Provided coaching, mentoring, consultation staff enhance staff development. Worked directly retail vendors achieve excellent customer service. ​ Team Member January 2001 March 2003 Company Name City State Supervised coordinated dining room activities employee schedules. Set-up operated line birthday parties. Education Chattahoochee Technical College Current City State Associate Applied Science Business Management Valdosta State University City State Business",TEACHER
"Y FREELANCE UX/UI INTERACTION DESIGNER Summary Combined work experience Architecture move forward new career User-Centered Design The priority create great experiences users always keeping mind company needs goals Experience Freelance UX/UI Interaction Designer City State Company Name Apr 2017 Current LegalChat App Design Created Interactive Prototypes Low High-Fidelity Wireframes logic flows, visual design Icon Provided content strategy, UI design direction, User experience design Freelance UX Researcher City State Company Name Apr 2017 May 2017 Usability Testing Airbrush App Scheduled conducted remote usability test observe user behavior interaction Discovered insights created infographic report company UX/UI Designer City State Company Name Mar 2017 Apr 2017 Website Redesign Bay Area Chinese Musician Association Produced content strategy, UI design direction user experience design Deliverable included heuristic evaluation current site, competitive research, persona creation, site map, low High-Fidelity Wireframes Architectural Designer City State Company Name Aug 2015 Apr 2017 Architectural design specializing educational projects Teamed Senior Designer, Project Manager consultants, created design product educational projects (LACCD, USC, UCLA) Created material schedules furniture specification, meet college users furniture consultants improve users' experience​ Lead Graphic Designer City State Company Name Sep 2009 May 2010 Design University IMechE Student Chapter Established 1st IMechE (Institution Mechanical Engineers) Student Chapter China, organised national presentation competitions Created designs marketing solutions billboards, logos, shop signs, printable movable ads EDUCATION Master Arch Design University Michigan 2015 City State US Bachelor Engineering University Nottingham 2012 City UK Certificates Honors User Experience Design Certificate Honors BitTiger, 2017 Interaction Design Specification Certificate UC San Diego (on Coursera), 2016-2017 Leadership Energy Environmental Design Accredited Professional LEED AP USGBC, 2017 The BP Achievement Award BP, 2011 Skills Sketch, Illustrator, Photoshop, Indesign, Invision, Omnigraffle, HTML5, After Effects, Keynote, Revit, Rhino, AutoCAD, Watercolor Bluebeam, Design Thinking, UI/UX, Graphic Design Story Boarding, Mandarin",DESIGNER
"PRODUCT PHOTOGRAPHER Summary Enthusiastic Photographer committed delivering promised results remaining true unique artistic vision. Highlights Proficiency Photography Results-oriented Adobe Photoshop Capture one Proactive approach problem solving Excellent workflow management Lighting expert Freelance Work Second/Associate photographer, assistant, intern, post possessor Weddings, Mitzvahs, Portraits Barrie Anne Photography – Philadelphia, PA Jeremy Messler Photography Cherry Hill NJ C C Studios – Chalfont, PA Commercial jobs Onestop.com The Frye Company Barney's New York Company Too Fast Apparel – www.toofastonline.com ​ Experience Product Photographer June 2014 Current Company Name － City State Collaborated successfully variety personalities work styles. Photograph product web store. Retail store support live show. Photographer May 2013 March 2014 Company Name － City State E-commerce Photographer. Photograph product web store. Retail whole sale websites. Skin retouching, background removal, special effects, color correcting batch editing. Photograph editorials. Catalogs, look books, banners. Scheduled models shoots Photographer October 2012 May 2013 Company Name － City State Editorial product photographr. E-commerce print. Cropped, manipulated performed color-balance final images. Education Associate Science Photography 2012 Antonelli Institute Art Photography － City State Excelled course work related to:Fashion Photography Portraiture High School Diploma 2009 North Penn High School － City State Skills Desktop Publishing Software: Photoshop, Capture One, Lightroom ​Strong Communication Skills Great Creative Problem Solving",APPAREL
"GENERAL ACCOUNTANT Summary Team-oriented accountant, successful managing multiple projects consistently meeting deadlines Budget forecasting Excellent managerial techniques Account reconciliation Strong organizational skills Cash Management Proficient QuickBooks, Intacct, Financial statement reporting Excel, Word Experience 01/2016 11/2016 General Accountant Treasury Manager Comply365 Beloit, WI Manage accounting operations including AP, AR, Payroll/Benefits Assist monthly/year-end close annual audit Cash Management-produce cash forecast manage cash flow Assist CFO production monthly financials, management reports, board packages. Maintain confidential information Prepare monthly annual expense forecasts Analyze costs revenues project future trends Prepare maintain Cap Table. Staff Accountant Company Name － City State Comply365 Beloit, WI AR-Prepared Client Invoices researched resolved collections billing disputes AP-Processed Invoices researched resolved billing invoice issues Reconciled bank credit card accounts. Processed payroll, electronic deposits employee pay adjustments. Reduced time costs increased efficiency introducing new accounting procedures software. Conducted month-end balance sheet reviews reconciled variances. Education Bachelor Science Accounting Upper Iowa University － City State Accounting Bachelor Science Business Administration University Illinois Business Administration Champaign/Urbana, IL 2015-16 Director Finance Hononegah Youth Soccer Association Skills accounting, AP, AR, balance sheet, Benefits, billing, cash flow, Cash Management, credit, Client, Finance, financials, Director, Payroll, year-end",ACCOUNTANT
"LINE CHEF Summary cook 16 years experience cooking various environments. Prior work prep cook, line chef, sous chef. Motivated offering years experience food industry. Focused high standards taste quality, maintaining profitable margins. Superior communication leadership skills. I personable. I love working hands people worked various field customers ensuring satisfaction product. Line Cook years experience high-pressure culinary environments. Skilled preparing large volumes food quickly efficiently. Seeking use culinary skills expertise prepare special variety dishes professional, rewarding environment. Highlights Strong attention safe food handling procedures attention detail Hospitality service industry background ability receive critique fast learner fast paced environment ideal ability delegate strong people person strong communication skills open minded .Focused disciplined.High volume production capability Focus portion cost control High volume production capability Well-tuned palette Focus portion cost control Inventory management familiarity Experience line chef April 2013 December 2013 Company Name － City State Prepared food items consistently compliance recipes, portioning, cooking waste control guidelines. Verified proper portion sizes consistently attained high food quality standards. Maintained updated knowledge local competition restaurant industry trends. Led shifts personally preparing food items executing requests based required specifications. Maintained smooth timely operations preparation delivery meals kitchen sanitation. Properly labeled stored raw food ingredients including produce, meat, fish, poultry, dairy dry goods appropriate storage room, walk-in refrigerator, freezer cooler. Changed sanitized cutting boards, benches surfaces beginning new task avoid cross-contamination. Cooked served food meals accordance planned menus, diet plans, recipes, portions, temperature control procedures facility policies. Positively engaged customers, offering menu information, providing suggestions showing genuine appreciation business. Practiced safe food handling procedures times. Promptly reported maintenance repair issues Executive Chef. Baked consistent quality items accurately mixing, dividing, shaping proofing. Verified freshness products upon delivery. Accurately efficiently prepared healthy, delicious fish, meat vegetable-based dishes. meat cutter August 2014 January 2015 Company Name － City State Cut prepare meat needed recipes high volume manner. Ground fresh pork beef. Cut steaks roast. prepared seafood. preped everything meat chicken fish cooked accordingly steamers. Implemented supported company initiatives programs.Consistently kept clean safe environment adhering federal, state local sanitation safety requirements.Followed proper food handling methods maintained correct temperature food products.Established maintained open, collaborative relationships kitchen team.Conducted daily inspections maintained food sanitation kitchen equipment safety reports.Enforced appropriate work-flow quality controls food quality temperature.Prepared shift placing clean cutting board utensil bath workstation.Displayed positive friendly attitude towards customers fellow team members.Validated weights pricing scale printer machine.Diligently enforced proper sanitation practices prevent spoiling contamination foods.Prepared variety local seasonal specialties contributed [number] boost sales summer months. Sales Associate February 2005 September 2005 Company Name － City State responsibilities included limited helping customer obtain automobile best suited lifestyle needs, financial obligation. I ensured customer satisfaction comfortably stressful time. assistant manager January 2003 October 2003 Company Name － City State Expertly managed number staff maintained appropriate staffing levels throughout shifts. Prepared food items consistently compliance recipes, portioning, cooking waste control guidelines. Reduced food costs number percent using seasonal ingredients, setting standards portion size minimizing waste. Managed kitchen staff recruiting, selecting, hiring, orienting, training, assigning, scheduling, supervising, evaluating enforcing discipline necessary. Verified proper portion sizes consistently attained high food quality standards. Maintained skilled kitchen staff properly coaching, counseling disciplining employees. Maintained updated knowledge local competition restaurant industry trends. Instructed new staff proper food preparation, food storage, use kitchen equipment utensils, sanitation safety issues. Ensured staff understood expectations parameters kitchen goals daily kitchen work. 3rd key manager April 2002 August 2002 Company Name － City State As third key manager responsibilities included opening store closing store, cash deposits, cahier, stocking products, ensuring display appealing customers eye customer satisfaction. front desk associate March 2002 December 2002 Company Name － City State As front desk associate duties responsibilities included limited answering phones taking reservations. Ensuring customers stay satisfactory comfortable rectified soon possible. I also checked around similar hotels motels price rates would try adjust accordingly. front desk associate May 2001 October 2001 Company Name － City State As front desk associate min responsibility one ensure customers needs met comfortable enjoyable stay ensure needed so. I also took reservations called confirm well. grill cook April 2001 October 2001 Company Name － City State Prepared food items consistently compliance recipes, portioning, cooking waste control guidelines. Verified proper portion sizes consistently attained high food quality standards. Regularly interacted guests obtain feedback product quality service levels. Maintained smooth timely operations preparation delivery meals kitchen sanitation. Properly labeled stored raw food ingredients including produce, meat, fish, poultry, dairy dry goods appropriate storage room, walk-in refrigerator, freezer cooler. Changed sanitized cutting boards, benches surfaces beginning new task avoid cross-contamination. Cooked served food meals accordance planned menus, diet plans, recipes, portions, temperature control procedures facility policies. cashier cooking front desk associate/ housekeeping January 2014 August 2014 Company Name － City State Maintained up-to-date knowledge store policies regarding payments, returns exchanges.Prevented store losses using awareness, attention detail integrity.Trained multiple new employees quarterly. Excelled exceeding daily credit card application goals.Processed guest payments room charges, food beverage charges phone charges.Greeted registered guests issued room keys.Implemented high-impact sales marketing initiatives, resulting increased occupancy profitability.Balanced rebates miscellaneous charges.Recommended top dining entertainment options guests Zanesville area.Delivered requested items guests' rooms.Served public relations representative hotel.Greeted guests courteous professional manner.Monitored appearance performance front desk staff.Fostered strong working relationships hotel departments.Hand dusted wiped clean office furniture, fixtures window sills.Removed finger marks smudges vertical surfaces, including doors, frames glass partitions.Swept damp-mopped private stairways hallways.Cleaned exterior surfaces lighting fixtures, including glass plastic enclosures.Dusted ceiling air conditioning diffusers ventilation systems.Emptied cleaned waste receptacles.Cleaned returned vacant rooms occupant-ready status.Supplied guests extra towels toiletries requested.Replenished guest supplies amenities.Cleaned dusted cobwebs light fixtures, baseboards window sills.Stocked room attendant carts supplies.Removed trash dirty linens room attendant carts.Swept vacuumed floors, hallways stairwells.Delivered special request items cribs guest rooms.Cleaned rooms satisfaction clients. Education Associate Applied Science business, Hospitality Management Liberty University Associate Applied Science: business managment Liberty University line Coursework Hospitality Management main goal I start classes winter quarter Associate Arts criminal justice/paralegal Associate Arts: criminal justice/paralegal Kaplan online GED: Ged state Skills Cooking, Kitchen, Sanitation, Contamination, Operations, Chef, Executive Chef, Maintenance, Mixing, Associate, Front Desk, Satisfaction, Coaching, Recruiting, Scheduling, Staffing, Training, Answering, Answering Phones, Sales, Sales Associate, Cashier, Fast Learner, Food Industry, Leadership Skills, Strong Communication Skills, Cash, Cash Deposits, Closing, Stocking, Paralegal",CHEF
"SENIOR MARKETING AUTOMATION CONSULTANT Summary I passionate technically-skilled marketing automation consultant, committed building trusted relationships clients, vendors, colleagues, people dream big. My mission empower modern marketers organizations achieve success, innovation, business value marketing automation technology. My background includes unique diverse mix experience corporate independent/small business settings, creating well-rounded distinct blend strengths including creative, strategic, analytical, optimization/process, communication, hands-on production. Highlights Digital marketing Systems integration Database management Complex problem solving? Cross-functional collaboration Innovative? Enthusiastic team player Strong written verbal communicator Detail-oriented Passionate Experience Senior Marketing Automation Consultant 09/2014 Current Company Name City State Focused delivering Best Practices, Product Education Configuration marketing sales organizations ensure investment marketing technology maximized. Provide advisory support variety organizations including PwC, Vision Service Plan, TD Ameritrade, Tyco, Parker Hannifin. Responsibilities include: Evaluate client needs develop strategic marketing automation roadmap solutions fit business requirements Implement marketing technologies Eloqua including: On24, CVENT, Citrix, WebEx, Salesforce, Siebel, Oracle Sales Cloud, Twitter, Relationship ONE various 3rd party systems Develop custom subscription management centers support global business requirements Build custom Insight reports perform greater analysis Eloqua data Develop automation testing efforts Eloqua, Salesforce, integrated technology platforms Design build complex programs solutions within Program Builder managing data cleansing, contact duplication, API data imports, lead routing systems, lead scoring programs, subscription management Define implement QA Processes, procedures, workflows, develop documentation internal sharing Build complex multi-step campaigns marketing assets including: Custom Data Objects, dynamic content, emails, segmentation Develop testing strategy continuous improvement optimization Provide marketing technology best practices, advisory training Marketing Sales organizations Marketing Automation Manager 10/2011 09/2014 Company Name City State Contributed growth development Integrated Marketing programs initiatives sole Power User Eloqua platform. Led planning, design execution marketing automation programs projects continuous improvement driving sales marketing effectiveness throughout funnel. Responsibilities include: Day-to-day management Eloqua platform including Salesforce integration lead management programs Develop implement process improvements workflows improve efficiency Collaborate cross functional teams develop, execute test marketing campaigns/assets Implement promote email best practices including A/B Testing, segmentation, dynamic content data cleansing increase email campaign engagement Support web development team web content auditing asset management Ownership email marketing analytics reporting including: Report creation, monitoring Database health, tracking effectiveness efficiency across campaigns, hosting regular sessions update stakeholders campaign performance KPI's best practices Assist implementation training new marketing technologies services Marketing Programs Events Intern 05/2006 10/2011 Company Name City State Responsible setting direction overseeing successful execution Marketing strategy, member programs events. Responsibilities include: Develop programs focused community outreach, parent member communications, student registrations, member recruitment, training events, staff/facility management Areas project management include: budgeting, scheduling, vendor venue due diligence, contract negotiations, catering selection,and entertainment décor Responsible contracts management driving membership, including account renewals program sales; Increased year year membership contracts 30% Support accounting department responsibilities include monthly invoicing, updating account receivables billing system, expense balancing; Increased on-time payment rates 60% Education Modern Marketing Luminary Certification 5 Tenets Modern Marketing 2015 Oracle Marketing Cloud Academy City State United States B2B Oracle Eloqua Masters Marketing Automation 2013 Eloqua University City State United States Bachelor Arts Communication Studies 2011 San Francisco State University City State United States Accomplishments Markie Awards Judge Modern Marketing Experience 2015 Expert speaker Eloqua University Education sessions Modern Marketing Experience 2015 Fourth Princess titleholder 2014 Miss Chinatown U.S.A. Pageant Achieved Black Sash ranking Shaolin Kung Fu recommendation Yee's Martial Arts Examining Committee, 2010 Skills Advanced Eloqua product knowledge experience Strong working knowledge Salesforce.com implementation In depth knowledge project planning leading marketing automation teams projects ground zero Expertise developing guidelines, best practices, training automation tools Very strong managing system integration projects third party vendors Instrumental managing multiple projects simultaneously Excellent communication, analytical, problem solving skills proven ability interact well end users, peers, senior management Affinity logic working independently; Proactive, self-sufficient, self-motivated",ARTS
"SERVER Professional Summary Ambitious student looking opportunity use knowledge experience learn mental health field. Skill Highlights Superior communication skills Solution-focused counseling Exceptional problem solver Positive attitude Professional Experience Company Name City State Server 01/2017 Current Spoke patrons ensure satisfaction food service Displayed enthusiasm knowledge restaurant's menu products. Communicated kitchen team members ensure food prepared time correctly. Company Name City State Server 08/2016 12/2016 Provided friendly attentive service exceptional hospitality. Set dining tables according type event service standards. Consistently offered professional, friendly engaging service. Stocked service stations items ice, napkins, straws. Company Name City State Front Desk 01/2014 05/2015 Promoted club programs, products services participants Trained new sales employees effective techniques. Listened customer needs preferences provide accurate advice. Corrected dangerous movements suggested alternate exercises. Education Training High School Diploma 2012 Jackson Liberty High School City State Associate Science Psychology University South Florida Psychology Associate Science Psychology Temple University City State Psychology",FITNESS
"DIRECTOR, INFORMATION TECHNOLOGY Professional Summary Results-driven IT director 30 years experience diverse industries, including Port Higher Education. Expertise includes team leadership, technical architecture, training development, disaster recovery planning, information protection analysis. Dynamic, resourceful, extremely driven individual deep passion creating delivering programs solutions empower team, company, customer meet exceed desired expectations. Core Qualifications IT management Results-oriented Operations management Budget administration Change management Problem resolution Team leadership Decisive leader Cost reduction Experience Director, Information Technology August 2008 Current Company Name － City State Manages information technology computer center Board Commissioners Port New Orleans (Board). Develops, initiates, implements monitors procedures necessary determine need improvement system operational activities. Makes recommendations acquisition, lease rental equipment computer services, development implementation new data processing programs expansion existing equipment programs. Provide information recommendations Port's management relevant establishment priorities prospective system applications. Develops and/or revises data practices concerning plan procedures consistent agency goals objectives information communications fields. Formulates requests bid requests proposals major minor I.T. professional services hardware contracts. Directly involved vendor selection final contract negotiations approvals. Supervises information technology telecommunication staff provides guidance direction daily activities. Develops supervises work system project consultants. Provides consulting services Port departments divisions concerning information systems, new programs data processing. Develops form management procedures reviews justifies current practices. Evaluates existing manual automated information-related activities including physical work environment, administrative procedures work flows. Represents Board Commissioners national international committees conferences necessary. Prepares hardware, software personnel budgets I.T. department. Staying abreast new technologies, cost/benefit analysis technologies incorporation technologies budgeting process. Participates formulating Board's current future I.T. short long term strategic planning including PC networking, Email, IBM ISeries Support, INTERNET, Imaging, Computer Aided Software Engineering, Communication Protocols, EDI, GIS etc. Reviews makes recommendations management use control mainframe data processing systems internal operations, servicing maritime community movement cargo Port. Assures software utilizing mainframe remote computer local area, wide area network equipment protected secure viruses, outside intrusion cyber-attack. Supervise development long range plans use data processing equipment Board, related private sector firms government agencies. Assure confidentiality priority data supervise distribution data appropriate public private sector recipients. Coordinates flow information among in-house departments, private sector maritime interests, U.S. Customs agencies. Oversees large repertoire sophisticated application software. Interface representatives local, national international maritime, government agencies, offices firms concerning technical requirements operation benefits system. Reviews, coordinates makes recommendations Board management maritime interests data transmission requirements. Monitors preparation reports submitted Board management, private sector governmental agencies data processing technology issues. Keeps abreast changes maritime industry affects movement bulk, general containerized cargo flow electronic communications. In charge telephone services required Board. This includes main administrative phone switch sub-switches cell broadband services. Define scope work specifications Hardware software needs Homeland Security Grant Investment Justifications 2008 present. FAS system repair updates, Building Access Command Control, Security Camera Projects (Portwide Cruise Terminals), Wireless Backbone Infrastructure Portwide, MSCO provisioning, Mobile Command Center Repair Upgrade, Underwater inspection vehicle equipment, Technology Installation Harbor Police Patrol Boat, Integration Command Bridge Incident Control servers, GIS server implementation. Associate Vice-President Information Technology Telecommunication April 1980 October 2004 Company Name － City State Oversight responsibility staff 22 people, including 19 professionals. Created managed Office Information Technology. Developed implemented Strategic Plan Office Information Technology. Awarded directed $1.2 million grant install telecommunications fiber optic infrastructure university. Integrated Management Information System department Telecommunication department one cohesive department. Provided data communication services entire university community; implemented university-wide operation telephone, PBX, voice data wireless communications. Developed administrative system users become proficient areas. Ensured data integrity responsibility, standardizing ways means data collection, thereby maintaining integrity inputs outcomes. Created filtering process recognize viruses infect systems thus established reliable network free viruses spam. Implemented effective customer service, customized suit individual needs, ensuring users standardized smooth communication one another. Created inclusive, customer-friendly, telecommunications climate, ensuring students respected equally faculty. Implemented comprehensive university system, increasing number telecommunication units 324 2,000. Increased number computer labs two nine, ensuring dramatic increase resources students without increasing staff. Education Ph.D Coastal Oceanography 1996 State University New York － City State USA Coastal Oceanography M.S Computer Science Marine Sciences Research Center School Marine Atmospheric Sciences Computer Science B.S Mathematics University Evansville － City State Mathematics Xavier University － City State Professional Affiliations *Member AAPA Information Technology Committee *Represented University President Southern Educational Foundation *Member Instructional Technology Assistance Project (ITAP) team *Participated Educational Leadership Council *Served Academic Computing Committee. Accomplishments MCSE (Microsoft Certified Systems Engineer) LDCCA Certified Installer Fiber Optic Category 5/5E Certified Construction Quality Management Contractors U.S. Army Core Engineers Wireless Network Auditing Training System Forensics, Investigation Response Training Hacker Techniques, Exploits Incident Handling Training Accreditation Skills academic, administrative, agency, Basic, benefits, broadband, budgeting, budgets, Cobol, Hardware, computer applications, conferences, consulting, contract negotiations, contracts, customer service, data analysis, data collection, Data Processing, Database Management, DBase IV, direction, EDI, Email, features, Fortran, GIS, government, grants, IBM, IBM compatible, Imaging, Information Systems, Information Technology, inspection, interpretation, laser, Macintosh, mainframe, MapInfo, Mathematics, Access, MS Excel, Office, Management Information System, Monitors, natural, Naval, network, Novell Netware, Oil, Operating Systems, Pascal, PBX, PC networking, personnel, Camera, Police, Programming, proposals, Protocols, radio, real-time, reception, relational database, Research, RPG III, servers, Shell, Software Engineering, Strategic, strategic planning, SUN SPARC, switches, switch, telecommunications, Telecommunication, telephone, phone, transmission, UNIX C, UNIX, Upgrade, Vax, VMS, voice data, wide area network, written Additional Information COMMUNITY SERVICE Board North Region Leadership Institute (NORLI) Volunteer activities New Orleans Enhancement Center: taught senior citizens use computer Board Advocates Science Math Education, Inc. HONORS/AWARDS/CERTIFICATIONS Certified Port Executive Turner Fellowship, State University New York Stony Brook United Negro College Fund Fellowship National Consortium Educational Access Fellowship William Mary Simon Fellowship",INFORMATION-TECHNOLOGY
"ASSISTANT TO MANAGING DIRECTOR Professional Profile natalia garcia Versatile solutions-driven professional outstanding strategic planning Business Management Professional Motivated multifaceted candidate. Eager contribute strong sales management, general business administration, CRM, HR, operations planning, coordination monitoring skills. Proficient identifying cost-effective strategies promote significant savings. Effectively define, develop implement action plans policies maximize productivity efficiency. Experience Assistant Managing Director December 2013 April 2014 Company Name － City Offered dedicated support Managing Director Executives required, conducting research, issuing corporate presentations, arranging meetings, appointments, travel accommodations improving overall quality efficiency. Filtered Managing Director phone calls, managed Agenda prepared correspondence required. Communicated regularly vendors contractors scheduling meetings addressing concerns. Prepared general requisition purchase order stationary organized filing system timely manner. Prepared reports, conducted reconciliations, resolved discrepancies. Excelled balancing staff Director´s needs. Key Accomplishments Overhauled solved accumulated discrepancy series vendor invoices succeeded reconciliation. Carrying background research presenting successful findings Producing documents, briefing papers, reports weekly monthly presentations; Notably organized arranged meetings corporate events; ensuring manager well prepared arranging locations venues set up, media technology catering. Business Manager April 2008 December 2011 Company Name － City Organized, planned supervised essential central services reception, security, maintenance, mail, well day day running office. Responsible making sure contracts, insurance requirements safety standards correctly complied with. Was charge 10 members staff. Developed updated customer database phone calls, product launches, events. Manage cash loss prevention procedures established security policies business plan. Kept senior management informed changes areas responsibility. Analysed sales figures forecasted future sales volumes. Involved recruitment, assessment interviewing new staff. Managed motivated staff increase sales ensure business efficiency. Produced reports performance, measured set indicators. Reviewing current organizational effectiveness made recommendations improvements. Key Accomplishments Operations planning, organization, coordination monitoring, projects working along technical team ensure on-time, budget-compliant completion maintaining high quality standards. Managing time, establish priorities delegating effectively. Able prepare budgets cost estimates. Liaising local authorities regulatory bodies business related issues. Expansion, follow improvement relationships. Excellent communication skills ability present across media. Ability function fast-paced environment. Viajes Marsans, S.A. (Travel agency. Travel consultant October 2004 April 2008 City Acted key person, office Director. Possessed touristic market knowledge different booking management systems: Global Amadeus, Sire (Spanish railway company booking system) tour operator booking websites. Managed intranet accounting system. Accountable commercial purposes, general administration tasks, accountancy duties. Planning, organization sale type travels, packages, plane tickets, spectacles tickets, private events. Key Accomplishments. Department manager: Remarkably developed creation coordination new department order provide European Tour operators touristic services required Spain. Education Masters Digital Marketing 2.0 Communications ENyD Business School Universidad Europea Miguel de Cervantes October 2013 MBA EAE (school business administration) May 2012 Bachelors Arts Tourism Business Management June 2002 National University Distance Education － State Spain Tourism Business Management Masters Business Administration Languages Bilingual English Spanish. Conversational French Italian Skills accountancy, accounting system, agency, budgets, Budget, business plan, Excellent communication, contracts, Contract Negotiation, Client Relations, database, English, senior management, fast, filing, Conversational French, insurance, Italian, Legal, Logistics Management, loss prevention, Director, Managing, market, Marketing, meetings, mail, office, organizational, policies, presenting, presentations, Producing, quality, reception, recruitment, research, safety, sales, scheduling, Spanish, phone, type, websites",AVIATION
"ASSISTANT PRINCIPAL Summary Educational Administration Assistant Principal 12 years education exceptional people skills. Create monitor positive safe school cultural environment ensures growth students staff. Inspire motivation learn, skilled building secure relationships communities, parents, students teachers. Core Qualifications COMPUTER PROFICIENCY Microsoft Office Suite Adobe: InDesign Adobe Photoshop Adobe Illustrator CAD Quark Xpress Prezi Goggle Share Documents MENTOR EXPERIENCE 10 years mentor experience: students teachers Motivating students ​Behavior Modification Learning style assessment Building Relations Goal Setting Team Building Problem Solver Professional Experience Assistant Principal 08/2013 Current Company Name City State Supervise Staff Coordinate substitute schedule, facilitate sub placement Supervise monitor staff attendance Assist staffing highly qualified teachers -(interview prospective candidates) Assist Principal developing staff meetings Coordinate staff development Conduct staff observations conferences Assist principal team building Generate staff warnings Supervise assign staff duties Counseling Serve student mentor counselor academic problems personal adjustments arise, arrange meetings guardians reach solutionsAdvise teachers parents counseling referral process. Foster student- teacher relationships Advise staff implementing classroom management strategies Liaison school counseling services (DePelchin) Parent Communication Regularly meet parents discuss student issues course weakness areas. Inform parents school events school closures Liaison parent teacher conferences, student discipline policies teacher student conferences PTO Liaison Design School Newsletters Authorize school reaches (broadcast communication) Plan Development Plan, coordinate, supervise school activities plus clubs Create Staff Directory Create Teacher's Manual Ensure district polices procedures implemented Initiate supervise risk Student (Mentor Program) Supervise plus coordinate award ceremonies, athletic events, graduations, field trips fundraisers School Safety Coordinate school wide climate culture training modules Conduct Health Safety Meetings Supervise Health Safety Coordinate inter department training Crises Prevention Intervention (CPI) Coordinate building inspections, ensure building permits current I nspect fire extinguishers Implement district student discipline policies procedure Generate Implement Emergency Operations Plan Conduct monthly fire safety drills Supervise mandated state required safety training (Required Reporting Child Abuse) Art Teacher 08/2007 07/2013 Company Name City State Art Teacher Taught art grades 6-8, collaborated staff, Administration V.I.P.S. (Volunteer Parents) support school events. Facilitated activities developed students physical, emotional social growth. Fine Arts Director 08/2001 07/2007 Company Name City State Teacher Taught art grades 6-12. Fine Arts Director Developed reviewed Fine Arts curriculum Facilitated training Fine Arts teachers(Music Visual Arts) Established coordinated Professional Development Harmony's Fine Arts regional statewide training. Supervised, evaluated Mentor teachers. Proposed collaborated teachers plus administration devising strategies school competitions events: international, national, state local level. ​ Sponsored field trips National International traveled students staff internationally chaperoned students (Turkey, Germany, France Holland) ​ Assisted grant writing ​ Prepared recommendations students plus staff ​ Initiated implemented fundraisers ​ Guided 12th grade students adviser ​ Sponsored school art clubs Managed school wide festivals, addition Multicultural events. Education Training Educational Administration 2011 Prairie View A M University City State US Member Texas A M University System Prairie View Texas Masters Education – Educational Administration Educational Leadership Counseling Graduated Summa Cum Laude 4.0 GPA Bachelor Science Industrial Design Technology Wentworth Institute Technology City State US Wentworth Institute Technology Boston, Massachusetts Bachelor Science Industrial Design Technology Mechanical Engineering Technology Women's Technical Institute City State US Associates Applied Science-Mechanical Engineering Technology Women's Technical Institute Boston, Massachusetts Mechanical Electrical Drafting Certificate Mechanical Electrical Drafting (CAD) Certifications Principal Certification/Mid Management Art-EC-12 Technology Applications-EC-12 Teacher-Highly Qualified Teen Leadership Communication Application, Gifted Talented Certificate Recognition Exemplary Contribution Harmony Certificate Mechanical Electrical Drafting (CAD) Community Involvement World Refugee Day June 21, 2014 -Developed Implemented Fine Arts activities Assisted Houston Community Mural-Denver Harbor Park, sponsored Museum Fine Arts Houston-(MFAH) State VASE- Monitor, Presenter Judge Affiliations Counseling Academic Professional Honor Society International-Chi Sigma Iota American Federations Teachers Union (AFT) Museum Fine Arts Houston (MFAH) Texas Art Education Association (TAEA) Industrial Designers Society America (IDSA) Presentations PROFESSIONAL PRESENTATIONS ​ Regional Visual Arts Scholastic Events (VASE) Judge Interviewer: Regional Texas State Jr. VASE competition Interviewed Middle High School art participants judged contending art work considered state VASE completion. Regional (VASE) Monitor State (VASE) Presenter Art Presentation/Demonstration: Ebru Turkish Marbling Demonstrated Turkish Marbling art techniques hundreds Texas state art student participants/competitors University Houston –Clear Lake Leadership Conference: The Economic Security Crisis Black Women-May 1999 TOPIC: Banking, Investing Entrepreneurships Presented start maintain minority owned small business Skills Fundraising Multi Task Management Mentoring Community Relations Creative Problem Solving",ARTS
"ACCOUNTANT I Summary A business management graduate significant experience disability services, human resources finance department; seeking apply abilities position human resource department. Proven ability deal multiple tasks efficiently maintain organization. Highlights Extensive customer service skills Able retain confidentiality paperwork information Flexible team player quick learner, interested new technologies Able meet deadlines handle stressful situations professional manner Microsoft Office: Word, Excel, Access Outlook Knowledge State accounting system[MMARS system], People Soft, System 7 client tracking system Excellent Communicator: Written Verbal Office Experience- Ability create reports, analyze data manipulate data Accomplishments Created Pivot table contracts department utilize renewal contracts. Received opportunity grow employee internship. Work History Experience Accountant I 12/2010 Current Company Name City State Provide Administrative support Finance Unit maintain orderly filing system various departmental units Oversee maintain proper appropriate systems storing financial records documents utilized finance unit Assist Contracts Accounts Payable department clerical duties faxing, filing, copying scanning assisting creation editing documents, spreadsheets PowerPoint presentations. Process travel reimbursements, incoming payment vouchers financial documents timely efficient manner Assist payroll projections made pay periods end fiscal year Analyze financial reports trends major programs determine effects spending, prepare financial projections accordingly Monitor internal budget compliance MMARS system Create quarterly report agency Chief Financial Officer time usage Prepare purchase orders payment vouchers processing Compile reports Senior Financial Analyst accurate manner Maintain organized categorized Excel spreadsheet auditing purposes Provide support contracts department entering data internal database, mail merging contract information, create MMARS contracts signoff sheets, update contract's new fiscal year information. Confer agency personnel outside agencies via e-mail telephone resolve finance discrepancies timely manner. Intern 05/2010 11/2010 Company Name City State Assisted Human Resources department Assisted HR Liaison collecting various forms (EPRS, GIC, retirement, among others), couriering important documents various state agencies, helping create fill necessary forms Maintained strictly confidential information file HR Documents Performed clerical duties various units within agency Entered weekly time sheet information staff various units Supervised high school interns various duties projects Obtained proper signatory authorization managers process documents Assisted organizing running MCB's Summer Internship Opening Closing Ceremonies: making name tags certificates, attending planning meetings, working sign-in tables, providing sighted guide consumers event attendees visually impaired. Organized prepared marketing materials various conferences, meetings events Translated information Spanish staff clients related various projects Coordinate prepare marketing materials various conferences, meetings events Provided safe transportation services MCB staff various consumer appointments. Security Officer 11/2008 06/2010 Company Name City State Prepared written reports complaints incidents occurred event. Provided Customer service. Ensured safety fans TD Garden property. Provided assisted customers location seating area. Education Bachelor Science Business Management Accounting, Psychology May 16, 2015 Bridgewater State University City State Business Management Minor Psychology, Accounting Finance Languages Bilingual: English Spanish Additional Information Activities: Undergraduate Research Symposium Panel Skills accounting system, Accounts Payable, Administrative support, agency, auditing, budget, clerical, Closing, conferences, Contracts, copying, client, clients, Customer service, customer service skills, database, editing, e-mail, English, faxing, filing, Finance, Financial, Financial Analyst, financial reports, forms, Human Resources, marketing materials, meetings, Access, Excel, mail, Microsoft Office, Outlook, PowerPoint presentations, Word, Communicator, organizing, payroll, People Soft, personnel, quick learner, safety, scanning, Spanish, spreadsheets, spreadsheet, tables, team player, telephone, transportation, Written",ACCOUNTANT
"FINANCE OFFICE MANAGER Summary Dedicated Finance Manager Office Admin leverages initiative resourcefulness deliver excellence meeting business objectives. Highlights Intuit QuickBooks specialist Accounting operations professional Fiscal budgeting knowledge Accounts receivable payable Expert customer relations professional Exceptional time management skills Skilled multi-tasker Microsoft Office proficiency Excellent communication skills Computer-savvy Customer service-oriented Accomplishments Power Words: Proposed, Researched, Created, Streamlined, Represented, Recommended, Identified, Established, Improved, Trained, Resolved, Monitored, Prepared, Integrated, Advised, Won, Increased, Documented, Recorded, Initiated, Managed, Reduced, Solved, Consulted, Guided, Developed, Ensured Skills accounting, accountant, accounts payable, accounts receivable, Administrative, administrative functions, Adobe Illustrator, Photoshop, ADP Payroll, advertising, AP, AR, Art, agency, benefits, billing, Bookkeeping, Bookkeeper, brochures, brochure, budget, business cards, business correspondence, cash flow, consultant, contracts, cost accounting, Creative Writing, client, Clients, excellent customer service, Database, Desktop Publishing, edit, FileMaker Pro, filing, financial, financial management, financial operations, financial reports, FSA, general ledger, Grant Writing, Graphic Design, instruction, insurance, interior design, inventory, logistics, managing, marketing, marketing materials, materials, Excel spreadsheets, Excel, office, MYOB, office equipment, Paralegal, payroll, profit, project management, purchasing, QuarkXPress, QuickBooks, QuickBooks Pro, research, scheduling, shipping, spreadsheets, spreadsheet, tax, taxes, tax preparation, Make travel arrangements, vendor relations, website, written, year-end Experience Finance Office Manager 01/2008 － Current Company Name － City State Manage day-to-day financial operations, month year end accounting, AR AP two companies. Established process professional services project accounts receivable, collections, accounts payable bookkeeping systems created monthly cash flow previously available. Manage complex financial spreadsheets grant accounting details. Prepare payroll, insurance benefits FSA records. Submit payroll reports Paychex post QuickBooks 2015. Administer benefits coordinate insurance carriers renew agreements. Established maintain complex filing system. Coordinate purchasing, maintenance repair office equipment, plus maintain office supplies inventory. Make travel arrangements conference registration, airline, hotel rental car reservations. Coordinate outbound shipping booth /materials tradeshows. Proofread written materials, edit recommend changes marketing professional services documents. Administrative financial manager nonprofit Protected Harvest Certification Program application process, including creating new set books 2009 accounting going forward. Developed nurture excellent grower relations training online self-assessment system. Integral member team re-built Protected Harvest website. Bookkeeper 01/2005 － 01/2008 Company Name － City State Bookkeeping six company entities, including AP, AR ADP payroll journal entry posting QuickBooks, bank deposits reconciliations, vendor 1099s, end-of-year books submittal accountant, professional liability insurance applications. Converted MYOB accounting program five company entities QuickBooks Pro January 2006 start date. Set-up additional company 2008. Utilized ADP Payroll Service 20 employees. Obtained various state tax agency accounts nationwide. Created Excel spreadsheets analyze multi-company financial data, workers' compensation SCIF reports audits. Database updates FileMaker Pro, plus occasional resume contract work recruiters. Created spreadsheets track reservation schedules two vacation rental properties, including online payments, contracts, client communication, keys, cleaning schedule owners' rental property. Bookkeeper Office Manager 01/1999 － 01/2003 Company Name － City State Bookkeeping using QuickBooks Pro payroll taxes, AP AR, general ledger maintenance, billing, project cost accounting managing variable budget $1.5 million. Managed insurance administration, wrote correspondence, produced architectural specifications. Set administrative office systems files new Aspen office, plus financial management, including payroll, Telluride office. Bookkeeping five company entities QuickBooks Pro. Produced marketing materials. Created annual client/financial project report. Maintained excellent client, consultant vendor relations. Project Purchasing Manager 01/1997 － 01/1999 Company Name － City State Managed purchasing process interior design projects, including resourceful coordination national shipments local interior installations. Developed implemented effective project management system Excel tracking purchases, shipment dates project costs. Successful Liaison levels client, consultant vendor relations. Founder Principal 01/1996 － 01/2009 Company Name － City State Founded successfully managed small bookkeeping graphic design service company. Delivered range services including bookkeeping, administrative office assistance, research writing, travel, presentation materials, business cards, flyers, brochures chapbooks. Clients included not-for-profit, foundations, architects, alternative health care practitioners, consumer product companies. Bookkeeper Santa Cruz Art League www.scal.org. Learning Resource Center Technician 01/1993 － 01/1995 Company Name － City State Managed accounts payable developed data spreadsheet track budget. Provided excellent customer service, computer database instruction information retrieval, research, inter-library loan services, plus maintained vendor relations, library supplies, selected books collection development. Wrote procedures manual ordering cataloging new books. Hired supervised student employees. Advertised marketed 1994 Colorado Mountain Writers Workshop, five-day, accredited intensive course creative writing. Created produced CMWW brochure, flyers, advertising. Coordinated faculty seminar scheduling. Directed administrative functions logistics faculty participants. Bookkeeper Office Manager 01/1987 － 01/1993 Company Name － City State Managed office operations financial administration. Initiated computer equipment purchases. Computerized phases accounting architectural specifications. Developed Excel templates billing, project costs, payroll, general ledger financial reports. Managed $400K-5OOK budget, payroll taxes, W-2s/1099s, AP AR, billing procedures, business correspondence, year-end income tax preparation, project analyses. Education Metropolitan State College － City State Bachelor Arts Psychology Sociology Graduate Level Studies California State University － City State Counseling Master's Candidate Community College Denver － City State Small Business Bookkeeping: QuickBooks Pro. Colorado Mountain College (CMC), Aspen, CO Desktop Publishing: QuarkXPress, Photoshop, Adobe Illustrator. CMC, Aspen, CO Creative Writing, Graphic Design, Grant Writing, CMC, Glenwood Springs, CO Paralegal Certification Courses: 30 Hours.",FINANCE
"CHEF Summary I restaurant business 25+ years. I worked long term (8+ years) quite establishments. I hardworking chef, passion food. I years experience every position back house. Preparing soups, sauces, breaking fish, meat poultry things I familiar with. Experience 08/2015 Current Chef Company Name － City State Line chef high volume restaurant. Able cook plate 90+ lunches unassisted daily basis. 01/2015 08/2015 Chef Company Name － City State Helped friends quiet time cooking line seasonal country club. 04/2004 01/2015 Chef/Owner Company Name － City State Managed kitchen staff recruiting, selecting, hiring, orienting, training, assigning, scheduling, supervising, evaluating enforcing discipline necessary. Prepared foods including soups sauces. Strong commitment quality, service cost control. Prepared food items consistently compliance recipes, portioning cooking. Developed menus, pricing special food offerings increase revenue customer satisfaction. Actively involved cost control, sanitation, menu development, training, recruitment, private dining catering. Planned lunch, dinner bar menus, well special menus in-house. Properly labeled stored raw food ingredients including produce, meat, fish, poultry, dairy dry goods appropriate storage room, walk-in refrigerator, freezer cooler. 05/1995 03/2004 Chef/Manager Company Name － City State Managed inventory, cost control, sanitation, menu development, training recruitment. Prepared soups sauces. Butchering skills utilized. Ordered food beverage premise. Scheduled back house staff. Led shifts personally preparing executing food items diners. Accepted deliveries kitchen front house. Able keep multiple tasks face paced environment. Knowledge Health Safety regulations required state Vermont. Education High School Diploma Brentwood High School － City State Skills Safe handling commercial food service equipment Able follow recipes, instructions guidelines Meticulously attentive quality detail food preparations Familiar POS data entry Able calculate food cost Familiar aspects back house Experienced broiling, braising, sauté, grilling baking Able multitask fast paced environment Knowledge state health safety codes including labeling, dating rotating Able keep budget concerning labor food cost",CHEF
"INFORMATION TECHNOLOGY AUDITOR Skills PeopleSoft HCM 8.8/9.x, PeopleSoft Financials 8.8/9.x, PeopleTools 8.51/ 8.54, SQL Developer, MS Office, Visio, MS Project, Dell Stat 5.6/5.7, SQL Developer, Application Designer, Putty, SharePoint, HP Application Lifecycle Management, Oracle Enterprise Manager, STAT Admin, TOAD, Service Now, Remedy, Heat, Oracle E-Business, Asset Suite 8. Experience 10/2016 Current Information Technology Auditor Company Name － City State Participate annual risk assessment audit planning process covering IT, financial, operational, contract areas. Assist IT audits reviews including user access, database service configurations, security, policy procedural compliance. Perform IT project pre post audit assessments. Participate external cyber related audits assessments. Assist IT portion annual assessment internal controls financial reporting (Sarbanes Oxley SOX). Includes risk assessment, control walkthroughs, control testing, remediation assistance, report results IT management management, collaboration external financial IT auditors. Consult IT matters within non-IT focused audits reviews performed internal audit. Assist consult IT management upgrades, implementations, action plans resulting various audits assessments. Assists provides support others auditing Association needed. Train educate members internal audit team personnel IT audit methods emerging IT risks. Coordinates work internal auditors assigned assist special/complex audits. Adhere company policies, programs procedures well Critical Infrastructure Protection (CIP), Western Electricity Coordinating Council (WECC), Federal Energy Regulatory Commission (FERC), North American Electric Reliability Corporation (NERC), Midwest Reliability Organization (MRO) standards Equal Employment Opportunity (EEO) laws regulations. 04/2015 10/2016 PeopleSoft Security Administrator III Company Name － City State Work closely internal external audit department provide reports documentation compliance. Perform user access recertification, operational audits, quarterly performance assessments Segregation Duty /SOX controls compiling distributing monthly quarterly user access reports. Provide functional expertise guidance developers technical solutions modules PeopleSoft Core Financials, applications. Provision user security PeopleSoft Financials. Ensure appropriate roles, permission lists, row level security exists functional areas. Create new business process flows functional designs Enterprise Learning Management requirements. Work business owners, data owners, end users, external auditors fit gap analysis remediation process requirements, improvements, recommend best practice solutions. Determine risks associated access highlight risks management. Obtain report approval business units data owners financial systems review user access validation. Perform data migrations across multiple environments using Dell Stat 5.6/5.7. Streamline close gaps employee onboarding termination process. Analyze, monitor, troubleshoot business processes systems interface PeopleSoft Financials. Create, analyze monitor access including creation, deletion modification access. Coordinate manage application release processes various teams. Interact different teams project managers, developers, quality engineers, peers, team members integration teams. 07/2014 04/2015 Sr. Application Systems Analyst Company Name － City State Worked business owner gather document business requirements business processes. Created configured Work centers, Dashboards, Interaction Hubs HCM,and Financials using PeopleSoft 9.2 PeopleTools framework. Provisioned user security functional support PeopleSoft HR, PS Financials, PS Campus Solutions, Workday HCM. Ensure appropriate roles, permission lists, row level security exist functional areas. Mapped security parameters PeopleSoft 9.1 9.2 upgrade. Worked third party vendors implement solution. Created maintained documentation application support technical environments. Performed data cleanup validation security roles permission lists. Performed user security role recertification ensure SOX Data Privacy assessments. Prepared applications Identity Access Management. Identified resolved application issues effectively timely manner. Provided advanced technical application support troubleshooting. Performed service request changes assigned work accurately efficiently. Supported remote users using Citrix Remote Desktop, Microsoft Lyncs. 10/2007 07/2014 Sr. ERP Security Analyst/Team Lead/Project Lead Company Name － City State As team lead, responsible implementation, troubleshooting, cybersecurity assessments, PeopleSoft user security reviews security support, user system access review, upgrades PeopleSoft HRMS, PeopleSoft Financial systems, Workday HCM. Ensure appropriate roles, permission lists, row level security exists functional areas. Responsible working stakeholder gather requirements bridge gap US Oncology (USON) McKesson Specialty Health merger. Worked stakeholders perform comprehensive requirements gathering onboarding new oncology clinics McKesson network. Gathered requirements implemented change transfer USON corporate employees McKesson's PeopleSoft HCM. Managed application project initiatives, procurement, change management; included impacts business applications, processes supplier management day-to-day planning, audit schedules, risk management, compliance, ensuring team met required level service production. Responsible coordinating IT support teams major incident management issues using ITIL best practices. Performed business processes creation, analysis, re-engineering. Provided specialized training application functionality. Investigated resolved IT issues complaints end users, business owners, stakeholders. Supported maintained applications IKnowMed EHR. Managed performed change management security initiatives business process changes PeopleSoft HRMS, PeopleSoft Financials including Grants, Workday HCM. On boarded new oncology practices; worked clients perform fit/gap analysis integrate practices McKesson network. PeopleSoft functions included creation, modification roles permission lists, updates row level security, processes, query security. Responsible creation, modification terminations security users iKnowMed EHR, PeopleSoft, Oracle, Siebel, additional medical systems. Served core team member EIB uploads, implementation integration security business processes Workday HCM, Payroll, Time Tracking Absence Management Compensation Modules. Provided technical functional support PeopleSoft Financials, PeopleSoft HR, Workday HCM. Actively provided PeopleSoft security subject matter expertise internal audit team assist evaluating adequacy effectiveness application controls monitored annually. Maintained security documentation including migration requests, security component object standards definitions, weekly status reports. Created maintained security admission procedures application. Managed generated weekly security reports security incidents Heat incident handling tool reduce number security issues defects enhance application controls monitoring. Developed distributed quarterly security audit reports business owners' review signoff. Worked business owners identify risk, define business processes, reduce granting excessive access users. Coordinated business owner process approvals authorization requisition approvals, invoice approvals, employee time approvals, user provisioning. Participated change management meetings add value perspective awareness impacts operational changes proposed. Contributed ideas building efficiency within department business units. 04/2007 10/2007 Manager Company Name － City State Managed assisted development major incident management procedures followed IT staff resolving network related issues. Served key role Remedy implementation project; included installation creation data structure requirements value data population new Remedy incident handling tool. Created Change Management strategy established reinforcement mechanisms celebration success. Developed maintained network infrastructure met service level requirements provided additional capacity growth. Applied structured ITIL major incident management change management approach methodology. Identified potential people-side risks anticipated points resistance; developed specific plans mitigate address concerns. Provided documentation, tracking potential gaps risks, status mitigation steps reduce risks. Conducted readiness assessments, evaluated results presented findings. Developed set actionable targeted change management plans including communication plan, sponsor roadmap, coaching plan, training plan resistance management plan. Supported execution plans employee-facing managers, business leaders, stakeholders. Conducted active visible coaching change sponsors' executive leaders. Created managed systems metrics track adoption, utilization proficiency individual changes. Identified resistance performance gaps, worked develop implement corrective actions. 03/2006 04/2007 Lead Client Security Analyst Company Name － City State Served liaison business IT departments supporting global accounts companies located world. Worked developers implement changes production. Led team five employees including first level support located Gurgaon, India provide production security issue resolution. Met business team determine requirements define new process flows new teams. Gathered requirements newly created teams determined business applications/environments necessary proper job performance. Developed enforced policy regarding mandatory security procedures. Documented functional/training procedures implement changes security procedures. Instituted security policies dictated business needs. Regularly met internal external auditors perform security walkthroughs assisted documenting test plans mitigating findings. Ensured SOX/SAS70 audit compliance performing monthly/quarterly user audits. Developed maintained documentation audit compliance. Performed Business Impact Analysis Cost/Benefit Analysis potential tools, applications, hardware, system solutions. Chaired weekly meetings address various client issues. Worked stakeholders identify moderate risks. Created new roles, maintained segregation duties ensured appropriate access levels applications maintained across product/business lines. Structured roles/permissions according design specifications user specifications. Managed Siebel queues disseminate, track, evaluate security requests received Client Security. Implemented modifications request processes. Participated functional testing. Implemented tested changes online request processes. 05/2002 03/2006 Sr. Technical Analyst Company Name － City State Coordinated analysts/programmers evaluate, modify, test, debug, maintain applications. Performed parallel testing functional testing PeopleSoft upgrades. Administered PeopleSoft security create, modify, delete security users. Diagnosed resolved software issues defects. Accurately interpreted fulfilled customer requirements achieve customer satisfaction. Provided third level end user support. Worked network application support team resolve technical issues. Created maintained support roles permissions lists based functional specifications security requirement requests. Identified managed problems, determined root cause, initiated corrective action risk mitigation applicable. Provided support AS/400 Mainframe, E-Procurement, PeopleSoft, VPN connectivity, Blackberry, applications. Documented new/existing functional processes procedures, well created knowledgebase articles related previously undocumented resolutions. Worked business process re-engineering initiatives. Established maintained cooperative working relationships effective system communication within organization. Developed training technical documentation performed end user training. Facilitated weekly continuous improvement meetings business users identify enhancement requests production support issues. Participated weekly production support meetings IT. Maintained issue development task list documentation status reporting issues enhancement requests business users. 02/2000 09/2001 Systems Infrastructure Analyst Company Name － City State 10/1999 02/2000 Technology Service Consultant Company Name － City State Education Training B.B.A Management Information Systems University Houston Management Information Systems 2010 Certified Information Systems Auditor (CISA) Certification 1085531 *Legacy MCSE, CCNA, Novell certified *Delta Sigma Pi Business Fraternity *Agrium Women's Leadership Group Skills Streamline, approach, AS/400, audit reports, auditing, business owner, business process, business processes, business process re-engineering, CCNA, Change Management, CISA, Citrix, coaching, hardware, continuous improvement, Council, Client, clients, customer satisfaction, database, Dell, documentation, E-Business, Financials, Financials 8.8, Financial, financial reporting, functional, Grants, HP, Hubs, HR, Information Systems, internal audit, IT management, IT support, ITIL, Leadership, team lead, Mainframe, meetings, Access, MCSE, MS Office, MS Project, SharePoint, migration, Enterprise, network, Novell, Oncology, Oracle Enterprise Manager, Oracle, Developer, Payroll, PeopleSoft HRMS, PeopleSoft, PeopleSoft 9.1, PeopleSoft 9.2, PeopleTools, PeopleTools 8.51, personnel, policies, processes, Procurement, quality, re-engineering, reporting, requirement, requirements gathering, risk assessment, risk management, Sarbanes Oxley, SAS, Siebel, Sigma, SQL, strategy, Structured, supplier management, user support, user training, technical documentation, TOAD, troubleshoot, troubleshooting, upgrades, upgrade, validation, VPN, Visio, articles",INFORMATION-TECHNOLOGY
"CONSULTANT TO OWNER Education Florida International University 1984 Bachelors Degree Hospitality Management City State Executive Experience Company Name City State Hotel, Restaurant Marina PRESIDENT May 1979 October 2010 Skills BANQUET CATERING DIRECTOR Put together menus different family functions, business meetings, luncheon's special functions. Planned developed breakfast, lunch dinner menus, utilized daily operations. Baked Cooked menu items regular basis rotating schedule needed fill gaps schedule. Instituted program operation maintenance equipment used daily production food beverages. Implemented employee incentive program improve quality timely service customers premises. Ensured timely deliveries lunches platters premise catering managed vehicle sanitation safety drivers personnel. GENERAL MANAGER Responsible overseeing Scheduling training 35 40 part full time employees, made marina, motel restaurant operations. Always maintained highest degree Customer service customers ensure employees following basic important company standards. Ensure adequate staff members, supervisors shift prepared special events, functions holidays. Train managers grow sales profits thorough diligent attention quality implementation accurate cost controls department. Developed timely response follow program customer complaints, ensuring proper corrective actions place avoid future complaints. Put together required business plans laid marketing operating budget, construction loan restaurant. VENDOR PURCHASING SUPERVISOR Research different vendors process credit applications necessary set accounts vendors, handle purchases food, beverage Equipment. Prepare document paperwork, correspondence payments, Purveyors Vendors. Monitor performance different purveyor's purchase ensure getting best price, quality service, deserve. Set maintained Food Beverage inventory placed orders Purveyor daily weekly basis. Managed physical inventory process biweekly basis, computer input relevant documentation, monitor accurate food beverage costs. Maintained par levels set different food, beverages supplies utilized throughout entire operation. Checked incoming shipments accuracy invoices, bill laden various shipping certificates. Examined goods quality, quantity damages shortages may present deliveries. Oversight maintenance proper storage practices types food supplies received. INSURANCE, LICENSE PERMIT SPECIALIST Set accounts different insurance agencies procure manage Property, Liability, Workers Comp Health Insurance company. Filed paperwork application maintenance Business Licenses, ABC License Health Department Permits required operate restaurant marina. Worked Bookkeeper, Accountant well Local, State Federal Tax authorities process required, weekly, quarterly annual, tax filings. Accomplishments Was Active member Eastern Shore VA Chamber Commerce Tourism Commission 25 years. Committee member Booth Captain Seafood Festival Harvest Festivals, two principal annual fundraiser's, Chamber. Helped found Eastern Shore Chapter Virginia Restaurant Association 1984, later became Va. Hospitality Travel Association, VHTA. Treasurer Eastern Shore Chapter, since inception 1986. Helped found Eastern Shore Chapter Recreational Fishing Alliance, RFA. Wachapreague Town Planning Commission Member eight years. Helped design build 200 seat Island House Restaurant, opened spring 1979. I instrumental building maintaining Island House's reputation, one longest family owned operated restaurant's, Eastern Shore. Worked closely many Local, State National Charities, United Way, Eastern Shore Rural Health, Food Bank, Lighthouse Ministries, The Eastern Shore Literacy Commission, plan host numerous fundraiser's Island House locations around Eastern Shore Virginia. Personally catered private Backstage Banquets Jimmy Buffett, band crew, 25 years, different concert venues several states. Invited Senator John Warner, help cater first Virginia Christmas tree lighting ceremony Russell Senate Office Building Washington D.C., 2005. Experience Company Name November 2012 April 2013 Consultant Owner City State Duties Responsibilities; Worked Consultant owner, management staff startup operation new restaurant catering facility. Put together managed physical inventory food, beverages, paper chemical various items needed operate restaurant. Instrumental Developing breakdown recipes menu entrees, I used input relevant documentation, monitor food beverage cost system. Coordinated, merchandised played pivotal role setup new Coffee, Smoothie Alcohol Bar, including beverage recipes glassware utilized. Gave advice areas local marketing, merchandising managing business, based thirty plus years Hospitality Management. Company Name October 2011 July 2012 General Manager City State Duties Responsibilities; Hire maintain adequate staff cover daily weekly store shifts. Responsible keeping payroll costs line budgeted figures. Worked meet exceed monthly sales expense goals company Exmore store. In charge placing bi-weekly orders Ace Warehouse well orders certain local vendors Hardware Lawn garden supplies. Responsible receiving Purchase Orders incoming deliveries stock Ace outside vendors. Attended monthly General manager Meetings home office Fruitland, Maryland, reporting issues concerns store level. Company Name April 2011 October 2011 Assistant Manager City State Duties Responsibilities; In charge Daly operations given Breakfast, Lunch dinner shift. Oversee employees ensure customer service best food service times kept minimum. Work keep payroll costs line budget, making sure adequate staffing day week ahead. Our focus consistently great Customer service Experiences, eye McDonald's Corporate service times drive sit foodservice. Held Weekly meetings store management, communicate issues comments regarding weekly, monthly year date budgeted sales expense goals. Summary Become integral part company Team, applying skills I've learned 30 plus years managing Wachapreague Hotel, Marina Island House Restaurant. A self motivated goal oriented person works well others plan coordinate many aspects premise catering functions. Utilize experience manage daily operations, encourage direct staff develop new ideas improve existing procedures within facility.",CONSULTANT
"MANAGER ENGINEERING MANUFACTURING SYSTEMS ENGINEERING MANAGER Summary Personable Engineering Manager successful building strong cross sector professional relationships. Manages large complex projects heritage ES MS sector maintaining high team morale energy. Skilled mentor mediator excels bringing best team members. Experience Company Name City State Manager Engineering Manufacturing Systems Engineering Manager 08/2015 Drafted action plans led collaboration meetings functional organization executives review project status proposed changes. Collaborated cross-functional teams draft project schedules plans. Manage team 8 direct Manufacturing Systems Engineering (MSE) leads within Manufacturing Engineering (ME) organization responsible developing, maintaining, integrating web tools used manufacturing, engineering, business systems processes. Provide tactical strategic IT leadership coordination Manufacturing System Engineering tools products, processes, applications technology. Support Manufacturing Engineering directorate IT activities including strategy development, budget cost management, product service acquisition delivery, teaming relationships communication activities thereby ensuring timely cost effective delivery customer satisfaction. Company Name City State Manager Engineering Process Initiatives Manager 04/2015 08/2015 Managed team 15 direct dotted line sector-wide process leads operating budget $5M within Engineering, Manufacturing, Logistics (EM&L) Process Initiatives (PI) organization responsible integrating sector-wide engineering business processes. Coordinate process efforts across sector facilitate collaboration consistent, compliant affordable processes consistent CMMI ISSO standards. Governed sector wide development migration efforts SharePoint 2010 SharePoint 2013 Engineering, Manufacturing, Logistics (EM&L). Efforts include defining scope work, financial planning, governance, strategic planning delivery. Manage aspects project plan successful phased migrations using distributed resources. Worked closely Enterprise Shared Services team (ESS) streamline migration plans, communications, training material Electronic Systems (ES) sector SharePoint 2013. Company Name City State Manager Engineering Process Manager 04/2014 04/2015 Managed team six sector-wide process leads operating budget $2M within Engineering, Manufacturing, Logistics (EM&L) Process Initiatives (PI) organization responsible integrating sector-wide engineering business processes. Coordinate process efforts across Engineering East organization facilitate collaboration consistent, compliant affordable processes consistent CMMI ISSO standards. Defined coordinated sector-wide migration efforts SharePoint 2007 SharePoint 2010. Efforts include defining scope work, financial planning, governance, strategic planning delivery. Managed aspects project plan successful phased migrations using distributed resources. Directed sector wide implementations knowledge transfer/sharing projects SharePoint 2010 include Reuse Library, Lessons Learned, Idea Exchange. Champion existing projects; moving forward encouraging innovation, communication, adoption; well developing teams new projects. Developed administered sector wide training classes SharePoint 2010. Delivery includes campus-based virtually led SharePoint classes containing 15 participants per class. Company Name City State Business Process Analyst 12/2012 04/2014 Planned, monitored, tracked assigned change request progress quarterly software development lifecycle release schedules. Proactively identify resolve issues, escalate problems, facilitate cross-team coordination support Medicare Beneficiary Database Suite Systems (MBDSS), direction Centers Medicare Medicaid Services (CMS) well Social Security Administration (SSA). Served primary resource interfacing end users, Information Technology (ITS) staff, stakeholders develop manage requirements mission-critical systems business needs. Articulated written oral requirements CMS leaders, subject matter experts, business partners. Participated process improvement development monitoring program progress, intervention, problem solving meet productivity, quality, customer-satisfaction goals, Northrop Grumman strategic objectives. Received October 2013 Northrop Grumman MBDSS Shout Out Award managing complex difficult change request using strong organizational leadership skills, providing technical support creative solutions ensure work remained target. Company Name City State Requirements Manager 04/2011 11/2012 Oversaw various IT system development processes implement Cultural Knowledge Consortium (CKC) enterprise web based portal solution. This effort general direction Army TRADOC G2 budget 3.6mil. Maintained continuous alignment CKC IT project scope strategic CKC program business objectives, make recommendations modify program enhance effectiveness toward business result strategic intent support organizational mission. Identified CKC technical program specific requirements building credibility, establishing rapport, maintaining communication stakeholders multiple levels, including external organization development CKC Project Charter, Project Plan Functional Requirements Documentation. Presented periodic dashboard reports current IT project, future collaboration opportunities client issues CKCs enterprise web based technical solution Army TRADOC G2 leadership. Company Name City State Applications Specialist 08/2009 02/2011 Delivered IT support physician practice management tool Epic. Managing system conversions, deployment, performance tuning, monitoring Epic Summer 2009 Epic Spring 2007. Performed organizational business systems analysis properly document workflows execute training plans. Review documentation validity/completeness, authored participated overall project documentation Electronic Health Records. Gathered assessed needs internal business units; recommended solutions resolve issues (e.g., process workflow, printing issues, access options); tested functional specifications Epic. Worked partnership multiple departments, management teams, physicians, personnel use business clinical information systems across organization incorporating Electronic Health Record technology. Company Name City State Business Systems Analyst 01/2009 08/2009 Managed multifunctional team employees provided short term SDLC analysis, design, coding, testing centrally hosted web solution application Norfolk Naval Shipyard implementing CMMI level 3 best practices. Served Process Product Quality Assurance Auditor (PPQA) Metrics Coordinator. Responsibilities included implementing PPQA process team developing audit plan, executing audits, documenting non compliances following open noncompliance actions. Collaborated user representatives public shipyards NAVSEA 04X sponsor research solution alternatives, define requirements conversion NWEPS application web based business intelligence application included Earned Value Management, Strategic Workload Forecasting, Human Resource Management Quality Performance modules. Company Name City State Information Architect 08/1996 01/2009 Governed focus groups cross functional project teams resolve functional technical processes implementation qualitative quantitative decision support programs managed care organization. Automated manual processes drive gains data tracking/accuracy, workgroup efficiency profitability. Through use creation dashboards ad-hoc reports using MS Access, Excel, Cognos, data management strategies implemented transformed Medicaid health plan data actionable information improving clinical financial outcomes significant ROI's. This process netted additional $690k capitation revenue fiscal year 2009. Evaluated supported development, integration, implementation automated business intelligence information systems Cognos SAS Medicaid health plan data use database design, modeling, management developed streamlined procedures decreased labor time eliminated redundancies data management generated cost savings $6K Fiscal Year 2009. Created process use external Medicare auditors resulted cost avoidance Optima Health -Government Programs, generated savings $40K $125K 2009 due internal vendor review consulting. Education Masters Business Administration Project Management 2011 NOVA SOUTHEASTERN UNIVERSITY DISS, Attending BRENAU UNIVERSITY City State US Project Management Bachelor Science Management Information Systems 2008 NORFOLK STATE UNIVERSITY City State US Management Information Systems Associate Science Business Administration 2002 TIDEWATER COMMUNITY COLLEGE City State US Business Administration Skills Adobe Captivate, Blackboard, Business Objects, Clarity, Cerner, DOORS, eCHIMP, Eclipsys, EHRs, EPIC, HBOC, MACESS, IDX, I-MAX FACET, HEAT, SQL Server 2005, Cognos, ER/Studio, Mini-tab, Oracle, SAS, SharePoint Foundation 2007/2010, SPSS, pcAnywhere. User Level: Advanced user Microsoft Office suite software packages include: Excel, Word, One Note, Outlook, Power Point, Project, SharePoint, Visio.",ENGINEERING
"INSTRUCTIONAL DESIGNER Summary Dedicated, efficient, versatile professional credited combining project management data analysis, grant writing expertise lead companies toward improved collaboration, organization, productivity. Proven track record developing implementing record-keeping organizational systems streamline operations. Demonstrated ability create foster strong working relationships colleagues clients. Strong communicator, particular expertise grant writing, new program implementation, deadline adherence. Highlights Course Design Project Management Verbal Written Communication Payroll Budget Management Data Collection Reporting Grant Writing Hiring/On-Boarding New Hire Orientation Event planning Cross-Functional Collaboration New Process Implementation Deadline Adherence Experience Company Name City State Instructional Designer 11/2016 Current Assist faculty designing online, hybrid, face-to-face courses. Assist faculty identifying, testing, implementing innovative new technologies. Assist faculty designing appropriate assessments mapped course, program, institutional objectives. Assist faculty ensuring compliance copyright, intellectual property, accessibility. Provide one-on-one faculty training guidance use in-class online technologies. Attended workshops learning goals, classroom management, student motivation engaging learning activities. Developed partnerships industry secondary education institutions. Contributed ongoing staff training sessions. Company Name City State Grants Contracts Coordinator 01/2007 01/2012 Associate recruited manage students' financial accounts. Reconciled new institutional loans advances financial aid, processed deferment forbearance requests, verified new loans advances term, uploaded borrower information campus partners, posted various transactions appropriate software. Facilitator building successful partnerships local community, industry statewide organizations assess skill training requirements fulfill community needs. Coordinated planning preparation grant proposals include gathering required data writing proposal. Provided vision, direction overall implementation grant align approved grant award. Created distributed reporting grant authority. Coordinated additional continuing education programs needed. Company Name City State Marrow Donor Program Coordinator 01/2005 01/2006 Performed duties Marrow Donor Program related promotion, fundraising, recruitment, retention, search management donors. Coordinated large annual fundraising event, Miracle Match Marathon Waco Firefighters. Escort donor courier stem cell donation. Company Name City State Clinical Research Coordinator 01/1998 01/2005 Coordinated implemented two large cancer prevention trials various treatment trials. Marketing, screening/recruitment participants trial, Data collection Reporting. Creation short articles area publications. Innovatively created tracked research studies using Excel, easing task completing daily status reports. Company Name City State Clinical Research Associate 01/1995 01/1998 Reviewed Research Protocol Institutional Review Board Institutional Research Committee submissions assuring guidelines met prior review board members. Prepared agenda minutes Institutional Review Board Institutional Research Committee meetings. Education Masters Education Instructional Design 2016 Western Governor's University City State USA Bachelor Science Health Sciences 2001 Texas A&M University Corpus Christi City State Health Sciences Associates Applied Science Medical Office Information Systems 1995 Temple College City State Medical Office Information Systems Professional Affiliations Society Certified Clinical Research Professional (SoCRA) 1998-2008 Big ""T"" Toastmasters, Vice-President Public Relations 2012 Red Carpet Ambassador 2011/12 American Business Woman's Association, 2015- present Awarded Stephen Bufton Memorial Educational Fund (SBMEF) grant 2015 Publications INVITED TEACHING, AND TECHNOLOGY PRESENTATIONS L. Bunkowski, S. Scott, L. Trusty. (Fall 2015). Invited Presentations. ""Transition Online Teaching Learning."" Texas Rural Education Association Fall Leadership Conference Series. Texas New Mexico. RECENT MENTORING, TEACHING, AND TECHNOLOGY PRESENTATIONS L. Bunkowski, S. Scott, L. Trusty. (Dec. 2014). Presentation. ""Making Journey Together: Mentoring, Women's Issues, eLearning."" U.S. Distance Learning Association International Forum Women E-Learning. San Antonio. L. Bunkowski S. Scott. (April 2014). Presentation. ""Staying Afloat: Achieving Learning Objectives without Drowning Deliverables."" Texas Distance Learning Association Conference. Corpus Christi. Skills administrative, administrative support, Budget Management, budgets, cancer, Data Collection, direction, Event planning, finance, financial, Functional, fundraising, Grant Writing, grant proposals, Hiring, inventory, Marketing, meetings, Excel, Office, Multi-Tasking, organizational, Payroll, Project Management, promotion, proposal, publications, purchasing, quality, record-keeping, recruitment, reporting, Research, vision, Written Communication, articles",DESIGNER
"INFORMATION TECHNOLOGY SPECIALIST GS11 Experience 07/2004 Current Information Technology Specialist GS11 Company Name － City State Information Technology Specialist; Supervison; Project Management; Circuit Management; Licensed Electrician; Alarm management; Alarm Technician; Training; Supply; Quality Assurance Kevin L. Trostle, DSN 266-4800, COMM. 865) 336-4800 Manage assigned IT/communications environment privileged access network level Wing, Geographically Separated Units (GSU), Tenants. Plan, coordinate, install, continuously analyze system design, hardware software. Develop, recommend, install solutions upgrades ensure availability, integrity, efficiency, reliability components assigned system. Ensure performed work captured Remedy ticketing system. Manage Telecommunications NIPR networks Wing, GSU's, tenant units. Continually plan, install, analyze new hardware, software processes ensure networks reliable efficient. Serve focal point ensuring functionality operability assigned IT/data systems/functions, voice, wireless systems support mission requirements. Optimize, analyze, manage, direct installation new hardware software introduced environment ensure compatibility existing architecture, reliability, functionality relation organization's business requirements. Oversee initiate corrective preventative measures rectify immediate problems prevent future occurrences CFP. Troubleshoot diagnose system failures isolate source problems. Provide customer technical assistance/support users. Provide management information necessary address difficult/complex problems. Review purchase requests, SOW's ensuring documentation sufficient justify enhancements keep systems current. Work CFP/customers resolve integration configuration related issues. Ensure upgrades base IT infrastructure identified. Assist customers developing/submitting recommendations equipment funds. Assist personnel planning/developing new additional infrastructure/architecture capabilities. Coordinate efforts system customers, support personnel, commercial vendors identify/resolve system anomalies. Conduct feasibility studies identify analyze system failures analyzes data determine trends exist forecast need future replacement modification system hardware software. As budget constraints dictate, evaluates alternative means satisfying user requirements provides management technically feasible cost efficient approaches meet changing needs. Keep abreast changes technology assist management preparing future enhancements. 02/2001 Current Cyber Transport/ Client Systems Workcenter Supervisor Company Name － City State Kevin L. Trostle, DSN 266-4800, COMM. 865) 336-4800 Manage Cyber Transport/Client Systems work center personnel. Set adjust work priorities, evaluate, counsel subordinates. Document training personnel using Computer based training system (TBA) Sustain operate systems effective troubleshooting, repair, PMI's, system performance testing/analysis. Systems include network infrastructure equipment, cabling, voice systems, video systems, small computers, printers Maintain close working relationship Communications Focal Point--production requirements/Remedy tickets. 07/1996 07/2000 F-16 Ejection System Technician Company Name － City State Ronald Buckman, COMM. 803) 895-1190 Troubleshot, removed, tested, inspected, repaired, modified, installed explosive non-explosive components assemblies ejection systems. Performed preventative maintenance ninety different electronically fired explosive devices ensuring proper wiring termination. Foreign object damage monitor, briefed wing commander monthly findings. Ran entire supply system ensuring parts supplies readily available. Hazardous materials monitor. Explosive inspector. Ensured proper grounding points present shop prevent electrostatic discharge explosive components. Section workgroup manager charge maintaining computers ensured needed software installed. Shop computer security monitor. Trained supervised personnel. Quality Assurance Assessor. Education Training JUN 1996 HS Diploma General Studies Brockport High School － City State General Studies MAY 2003 BS Degree Electrical Engineering University TN － City State Electrical Engineering November 1996 USAF, Electronic Principles, June 2002 August 2002; USAF, Telephone Systems Apprentice Course, September 2002 December 2002; USAF, Aircrew Egress Systems Apprentice Course Numerous certificates web-based training LAN fundamentals, routers, topologies, cisco networking, etc. Interests While stationed South Carolina performed three years volunteer electrical work Habitat Humanity. While work I learned fundamentals wiring house electric, cable, telephone. Skills budget, cabling, cisco, hardware, Client, documentation, Electrician, feasibility studies, funds, Information Technology, inspector, LAN, materials, access, network, networking, networks, personnel, Telephone Systems, printers, processes, Project Management, Quality Assurance, routers, system design, technical assistance, Technician, Telecommunications, Troubleshoot, troubleshooting, upgrades, video, wiring Additional Information AWARDS: Superior Performer, 2nd Quarter 2003; USAF Achievement Medal, June 2000; Humanitarian Service Medal, January 1998; 20 CRS Maintenance Professional Year, 1998; Airman Quarter, May 1997; Airman Month, March 1997; Airman Month, February 1997 OTHER INFORMATION: While stationed South Carolina performed three years volunteer electrical work Habitat Humanity. While work I learned fundamentals wiring house electric, cable, telephone.",INFORMATION-TECHNOLOGY
"SUBSTITUTE TEACHER Professional Summary A self-motivated, results oriented, resourceful professional focused delivering compassionate patient experiences; accompanied organizational, problem-solving, interpersonal, communications, excellent customer service skills; 10 years social services within health care family community. In addition advocate promoting happy, healthy, balanced individuals, I proactive, adept interacting effectively ability multi-task effectively. Core Qualifications Critical thinker Understands medical procedures Effectively Influences others Good written communication Relationship team building Medical terminology knowledge Cultural awareness sensitivity CPR (Certified) Maintains Strict Confidentiality Certified CNA/HHA Medical Assistant Accomplishments Received ""Award Outstanding Performance"" Housekeeping Manager cleanness Comfort Suites Inn Hotel region. Received ""Awards Deans list Acted department ""go-to"" person challenging calls clients. Over ten years volunteering summer basketball camp PADS homeless shelter. Experience Substitute Teacher Aug 2014 Current Company Name － City State Filled absent teachers emergency short medium term assignments Followed teaching programs set regular teachers prepared outlines necessary Set corrected homework assignment projects Fostered safe, positive supportive learning environment Ensured good order behavior class Respected confidentiality information Adhered non-discriminatory policies guidelines. Event Planner Jun 2013 Current Company Name － City State Provide personal catering event services Health Fairs, Senior Community Events, Hospital Events, Health Care CEO's Physicians Act menu consultant food beverage selections Arrange event décor Oversee room set up, food preparation, venue operations Act on-site liaison Your Way Catering venue operations staff. Medical Assistant/Hyperbaric Chamber Technician Apr 2011 Mar 2013 Company Name － City State Responsible recording patient vitals, i.e. temperature, pulse respiration rates, blood pressure well patient examination room prep Responsible cleaning dressing wounds Responsible explaining treatment procedures patients Accountable collecting preparing laboratory specimens Responsible regulating patient's oxygen levels hyperbaric chamber therapy Familiar practices, standard concepts, procedures Acquainted performing necessary maintenance systems; operating monitoring hyperbaric chamber hyperbaric support systems Responsible using computerized applications scheduling various administrative duties. Home Health Aide Sep 2004 Jul 2009 Company Name － City State Assisted resident bathing, grooming, meal prep, medication management Responsible recording resident's vitals, i.e. temperature, pulse respiration rates, blood pressure Assisted residence adaptability/transference wheelchair adaptive equipment Monitored, reported abnormalities and/or deviations resident's health stats Provided safe direct personal care residence defined Home Care Aide program Fulfilled agency responsibilities completing required documents accurately timely Participated required agency meetings Identified reported process improvements opportunities within home order enhance quality service provided. Health Clerk Aug 2001 Aug 2004 Company Name － City State Performed various administrative duties; assisted student registration Responsible record keeping, appointment setting, greetings, phones, supply inventory Responsible application first aid treatment (if required) Administered medications students mental disorders Monitored treatments well compiled data, maintained student documents Conducted vision hearing screenings Interviewed parents IEP meetings. Education Bachelor Arts Psychology /minor Social Work 2012 GOVERNOR STATE UNIVERSITY － City State Psychology /minor Social Work Associate Science Psychology 2004 South Suburban College － City State Psychology Skills adaptive equipment, administrative duties, appointment setting, agency, blood pressure, CNA, consultant, CPR (Certified, first aid, Home Care, team building, meal prep, Medical terminology, medication management, meetings, bathing, policies, quality, record keeping, recording, scheduling, supply inventory, teaching, phones, therapy, vision, wounds, written communication",ADVOCATE
"INFORMATION TECHNOLOGY DIRECTOR Experience Information Technology Director April 1999 January 2015 Company Name － City State For past sixteen years I leader change largest law firm Central Pennsylvania area 275 office users 6 locations 200 work home users. I visionary regards technical business operations, responsible providing professional staff various locations efficient, up-to-date, secure stable voice data communications daily basis within budget. The ability use good judgment, proven technologies industry standards balance ease use security. I fast paced leader patience oversee maintenance existing systems time plan implementation new technologies cost efficient timely manner. I professional team leader player directly managed staff seven information technical professionals well participating many project implementation teams initiatives. I experienced many technical methods, tools applications used business operations ability connect multiple offices highly secure redundant Internet connections. While firm I able receive better competitive pricing circuits due quantity services required well vendor negotiation skills. I technical knowledge experience required strategic planning funding annual multi-year business operations. My efforts resulted direct costs savings business operations. Most recently, implemented user provided smart phones free apps provide efficient digital dictation provided mobile capability access document management system. I dedicated work ethic required oversee day-to-day technical business operations updating upgrading systems use time implementing new systems: Upgraded firms bread-n-butter time billing financial system several times. Upgraded Word Perfect Application Suite Microsoft Office 2000 Suite. Upgraded Microsoft Office 2000 Suite Microsoft Office 2007 Suite. Upgraded GroupWise Messaging Outlook Messaging. Upgraded Worldox document management system Worldox GX3. Upgraded Audix voice messaging Mutare voice messaging. Assisted Marketing department implement firm wide Client Relationship Management (CRM) system. Setup Voice Over Internet Protocols (VOIP) systems two regional offices. Implemented upgraded many of100 technical applications systems used firm needed basis improve efficiency. Implemented several mobile applications attorney personal devices improve efficiency (VPN connectivity, RDP clients, Dictate digital dictation, Dropbox, Microsoft Office Mobile Suite applications, Linkedin, Business Card Scanner, Twitter, etc.) The firm experienced minimum unplanned system downtime watch team I oversaw provided training many various applications, processes procedures used business operations. I experienced data security officer skills knowledge ensure data adequately protected. I firm's Security Officer developed technical security systems procedures used business operations. It interesting responsibility due challenges balancing ""ease use"" ensuring system data ""security."" Every year team I would oversee mandatory HIPPA (Health Insurance Portability Accountability Act) Program Review. Every year team I would facilitate system wide vulnerability audit included social engineering vulnerability testing techniques. I experienced project manager skill set, knowledge interpersonal tools required ensure timely efficient implementation systems applications. I enjoy aspects project management involves ""cradle grave"" involvement. Interacting users determine technical budget needs, interacting vendors, communicating peers self-study find right technology meet need, testing application processes feasibility efficiency, documenting processes procures involved, preparing user instructions finally implementing training users new system. I appreciate resources, processes procedures required ensure system efficiency readiness. At firm applications hosted central office regional offices connecting redundant Ethernet connections, saves cost data centers support staff firm location. My team I also authored firm's business/continuity/disaster recovery plan IT applications systems. The firm decided priority timeliness systems applications recover. I team configured many IT systems fail backup systems automatically barely noticeable users. I served either project manager team member examples expressed resume. Education Associate's Degree Computer Information Systems HARRISBURG AREA COMMUNITY COLLEGE Computer Information Systems Associate's Degree Business Administration Business Administration MBA Leadership Program ELIZABETHTOWN COLLEGE Leadership Program Various Technical Training Certification Courses honorably discharged Air Force Veteran. Skills Air Force, attorney, backup, balance, billing, budget, business operations, interpersonal, competitive, CRM, Client, clients, dictation, disaster recovery, document management, Ethernet, fast, financial, GroupWise, Insurance, Internet Protocols, team leader, law, Marketing, Messaging, access, Microsoft Office, office, Microsoft Office 2000, Outlook, negotiation, pricing, processes, project management, Relationship Management, Scanner, strategic planning, Technical Training, phones, upgrading, VPN, voice data, VOIP, Word Perfect",INFORMATION-TECHNOLOGY
"25LIVE FUNCTIONAL ADMINISTRATOR/SUPERVISOR OF I.T. HELP DESK Professional Summary Experienced R25/ 25Live Administrator committed maintaining cutting edge technical skills up-to-date industry knowledge. Skills Excellent communication skills System upgrades Excellent problem-solving abilities Microsoft MSCA/MCSE Certified Excellent problem-solving abilities Excellent diagnostic skills Enterprise technologies Work History 25Live Functional Administrator/Supervisor I.T. Help Desk 10/2007 Current Company Name – City State Communicate identify needs Resource 25 usage staff members within University. Set boundaries Web Viewers Users. Respond space requests. As University's appointed Resource 25 Administrator, information Resource 25 must kept current deleting space/creating new space Run weekly reports giving key information events occurring campus Sports Complex. E-mail members events Committee. Take leadership role Events meeting precedes events meeting. Run weekly reports Sports Complex activities e-mail Village Lisle. Develop, review implement policies procedures Resource 25 space reservation process. Other Functions: Keep current communicate IT need Resource 25 upgrades research identify need efficiencies Resource 25 PeopleSoft interface. Train authorized Benedictine staff members use Resource 25 User level. Maintain/update Resource 25 web site. Assist areas within Office Operations summer/vacation period. Handle/answer inbound requests customers. Answer phones professionally. Answer Service Desk requests tickets timely manner. Use questioning listening skills support effective telephone communication. Support provide superior service customers via various communication media. Resolve customer support related issues provide customer proper resolution, via troubleshooting techniques. Deliver prompt accurate assistance, highest levels quality service professionalism. Research required information using available resources. Transfer requests specific/complex inquiries appropriate department person. Use effective approach handle special telephone tasks like call transfers, taking messages, call backs, holds, interruptions, unintentional disconnects. Recognize, document alert supervisor trends customer requests. Suggest process improvements department. Retain execute proficient knowledge daily processes procedures. Assist CSR training. Assist fellow CSRs challenging situations. Mentor CSRs. Act go-to point person department. Act Team Lead absence Service Desk Team Lead needed basis. Perform CSR responsibilities based Benedictine University's mission, vision, direction business objectives. Reinforce company department policies, processes, procedures. Assist special projects duties assigned. Ability work successfully part team. Supervisor Public Safety/ Digital Media Tech 09/2003 06/2006 Company Name – City State Make frequent patrols, foot vehicle, designated campus areas watch unusual suspicious activities hazardous situations. Report situations dispatcher and/or supervisor.Respond variety situations incidents; including, limited to: burglaries, thefts, assaults, sexual assaults, robberies, accidents, medical emergencies, fire alarms, etc. Take positive action complaints/calls assistance received faculty, staff, students, visitors others.Detain offenders taken custody Chicago Police Department scene. Notify Chicago Police incidents viewed public private property area surrounding campus. May required testify court.Respond variety complaints/calls received residents live immediate campus area.Control access unauthorized areas. Question suspicious persons purpose specific location.Screen outsiders visitors campus campus buildings. Check, lock open University buildings classrooms regular classes well room rentals academic buildings. Check office areas suspicious activities. Open offices, upon request occupant, secure offices found open unattended.Write incident reports action taken Public Safety Officer. Notify Chicago Police major incidents/crimes. Oversees use various media equipment, including video, film, photographic audio equipment. May oversee operate highly technical complex equipment, multi-media computer projection equipment. May assist training, scheduling, distributing work staff, members, students, casuals temporary workers. Provides information advice diverse University public technically complex matters. Responds skillfully high volume customer questions complaints. May consult clients planning media production projects events, developing budgets. May responsible quality control aspects media production. May coordinate equipment installation, maintenance repair needs. May troubleshoot perform minor maintenance equipment systems. May make recommendations equipment purchases, system design, facility utilization. Performs related job duties required. Typical Requirements Education: High school graduate equivalent plus technical school (or equivalent), w Legislative Aide 02/1999 08/2003 Company Name – City State Assisted City Chicago Alderman successfully fulfilling public obligations providing support services areas administration, communication, research public relations. Prepared bills, memos, circulars official documents required Wrote press releases speeches behalf Alderman Managed press conferences meetings Maintained digital records legislation filed theoriginal documents future Planned Alderman's schedule organized necessary meetings according priority Coordinated employees departments Made transport arrangements official tours Education Bachelor Arts Social Science 2015 Benedictine University City State Top 15 class Emphasis [Name Emphasis] Emphasis Social Science Top [Number] class Certifications Microsoft Certified Professional (MCP)",DIGITAL-MEDIA
"CUSTOMER SERVICE REPRESENTATIVE Core Strengths Active listening skills Strong organizational skills Top sales performer Adaptive team player Seasoned conflict resolution Energetic work attitude Store maintenance ability Telephone inquiries specialist Customer service expert Career Overview Highly enthusiastic customer service professional 10 year client interface experience.Dedicated Customer Service Representative motivated maintain customer satisfaction contribute company success. Customer advocate Excellent communication skills Conflict resolution proficiency Inventory control Devoted data integrity Cash handling accuracy Strong problem solving ability Banking financial services Strong communication skills background Detail-oriented Accomplishments Customer service expert Strong organizational skills Markdown/promotional procedures banking financial services background Seasoned conflict resolution Detail-oriented Strong communication skills. Accomplishments Customer Service Researched, calmed rapidly resolved client conflicts prevent loss key accounts. Sales Consistently generated additional revenue skilled sales techniques. Product Sales Cross-sold services rate 30%, upgrading customers different plans product packages. Customer Interface Greeted customers upon entrance handled cash credit transactions. Assisted customers phone regarding store operations, product, promotions orders. Multi-tasking Cashiered two cash registers tandem maximize customer flow. Work Experience Customer Service Representative March 2011 Current Company Name － City State Maintained up-to-date knowledge store policies regarding payments, returns exchanges.Prevented store losses using awareness, attention detail integrity.Excelled exceeding daily credit card application goals.Cross-trained provided back-up customer service representatives needed.Worked team member performing cashier duties, product assistance .Interacted customers retail buyers follow-up shipping statuses expedited orders. Administrative Assistant January 2009 Current Company Name － City State Managed receptionist area, including greeting visitors responding telephone in-person requests information.Drafted meeting agendas, supplied advance materials executed follow- meetings team conferences.Designed electronic file systems maintained electronic paper files.Handled media public relations inquiries.Planned meetings prepared conference rooms.Dispersed incoming mail correct recipients throughout office.Made copies, sent faxes handled incoming outgoing correspondenceOrganized files, developed spreadsheets, faxed reports scanned documents.Created weekly monthly reports presentations.Received distributed faxes mail timely manner. Licensed Insurance Agent March 2007 December 2007 Company Name － City State Interviewed prospective clients learn financial needs discuss existing coverage.Promoted agency products customers person, telephone writing.Prepared necessary paperwork process insurance sales renewals.Followed potential clients regarding line information requests.Developed life insurance commercial insurance leads meet monthly sales targets.Finalized maintained types personal lines insurance policies within agency.Promoted client retention high-quality service follow through. Personal Banker April 2006 March 2007 Company Name － City State Established new customer accounts including checking, savings, lines credit loans.Balanced daily cash deposits bank vault inventory zero error rate.Supplied tellers coin currency needed.Maintained Researched beneficial investment opportunities made recommendations senior management.30% client retention rate suggesting strategic investment plans based fixed income equity investing report evaluations.Delivered prompt, accurate excellent customer service. Senior Financial Representative March 2003 March 2006 Company Name － City State Opened new customer accounts, including checking, savings lines credit.Processed sales referrals promoted bank services products, resulting 30% branch sales increase.Balanced daily cash deposits bank vault inventory zero error rate.Prepared daily branch Roslyn Savings Bank invoices.Researched resolved customer issues personal savings, checking lines credit accounts.Examined checks identification endorsement.Entered member transaction data line banking software.Maintained confidentiality bank records client information. Credit Card Specialist February 2000 August 2003 Company Name － City State Addressed customer service inquiries timely accurate fashion.Built customer loyalty placing follow-up calls customers reported product issues.Formulated enforced Service Center policies, procedures quality assurance measures.Properly directed inbound calls phone queues improve call flow.Developed effective relationships call center departments clear communication.Demonstrated mastery customer service call script within specified time frames.Collected customer feedback made process changes exceed customer satisfaction goals. Member Services Representative Dispatcher July 1997 March 2000 Company Name － City State Evaluated service locations made scheduling adjustments maximize efficiency.Oversaw service stations drivers maintain scheduling day-to-day service calls needed tow transportation. Negotiated contracts outside providers handle calls designated location. Provided accurate appropriate information response customer inquiries.Made reasonable procedure exceptions accommodate unusual customer requests.Addressed customer service inquiries timely accurate fashion.Maintained up-to-date records times.Developed effective relationships call center departments clear communication.Worked upper management ensure appropriate changes made improve customer satisfaction.Built customer loyalty placing follow-up calls customers reported service product issues. Bank Teller March 1995 February 1996 Company Name － City State Processed sales referrals promoted bank services products, resulting 25Balanced daily cash deposits bank vault inventory zero error rate.Processed cash withdrawals.Adhered Citi-banks security audit procedures.25% branch sales increase.Maintained confidentiality bank records client information.Directed specific questions appropriate branch personnel.Delivered prompt, accurate excellent customer service. Educational Background BA Sociology 2016 SUNY Old Westbury College － City State United States Sociology Skills agency, attention detail, back-up, banking, call center, call center, daily cash deposits, cashier, conferences, contracts, credit, client, clients, customer satisfaction, excellent customer service, excellent customer service, customer service, drivers, equity, senior management, fashion, faxes, financial, fixed income, insurance, insurance sales, inventory, materials, meetings, mail, office, personnel, policies, presentations, knowledge store, public relations, quality, quality assurance, receptionist, retail, sales, scheduling, script, shipping, spreadsheets, strategic, telephone, phone, transportation",AUTOMOBILE
"FOUNDER, BUSINESS DEVELOPMENT DIRECTOR Skills Salesforce PowerPoint Cloud Document Word Publisher Management Excel Google Drive Access Outlook Experience FOUNDER, BUSINESS DEVELOPMENT DIRECTOR 01/2010 Current Company Name City State Independent sales agent providing clients, principals, prospects marketing support, business insight, sales strategy supplement specialty unique-to-market product line I represent. Key BJS Sales Generated Highlights: GEM SOLUTION CLOUD-BASED SUITE OF SUPPORT TOOLS FOR PRIVATE CLUB GOLF AND RETAIL OPERATIONS. Increased GEMS account list 10 63 clients, 530% increase, including many Platinum Clubs America cold-calling, email marketing, networking, needs analysis, face-to-face virtual presentations, social media, client referrals. Enabled GEMS acquire Golf Business Network 2014 accelerating revenue growth industry awareness. GOLF BUSINESS NETWORK MEMBERSHIP ORGANIZATION OF PRIVATE CLUB PGA PROFESSIONALS. Advised new ownership team establishing organizational roadmap, brand identity, benefits strategy GBN membership retention growth. Designed GBN PartnerPlus vendor marketing program companies engage industry's leading club professionals. One-of-a-kind marketing portfolio includes hyper-targeted ROI measurable communication, webinars, on-site events, networking, exclusive GBN web content, custom surveying, consulting. Spearheaded PartnerPlus business development plan sales execution. Project required researching market potential, compiling GBN membership data industry statistics, cold-calling, pipeline management, personalized content marketing, defining pricing negotiation strategies. Generated $76K incremental revenue within 12 months initial launch. L.E.N. LUXURY LIFESTYLE APPAREL AND ACCESSORIES FOR THE PRIVATE CLUB RETAIL CHANNEL. Procured 22 new L.E.N. golf shop retail partners totaling $150K+ sales. Created sales promotions marketing materials L.E.N. retailers, managed store inventory merchandising displays, club event participation, created training program frontline staff. TALGRACE MARKETING DIGITAL MARKETING AGENCY. Introduced mobile technology practical applications private club stakeholders emerging communication platform increase member engagement revenues. Prosecuted close new clients Butterfield Country Club, Glen Oak Country Club, Ruth Lake Country Club, Valley Lo Club, Elgin Country Club, Oak Park Country Club, Montini Catholic High School. THE PERFECT PUTTING AID TRAINING SYSTEM FOR TEACHING PROFESSIONALS AND GOLFERS. Facilitated contact relationship development The Perfect Putting Aid's placement Golfsmith.com PGA Tour practice greens 2011. Signed 60 golf teaching professionals golf retail sales affiliates. MIDWEST ACCOUNT EXECUTIVE 01/2008 01/2009 Company Name City State Cultivated relationships key digital ad agencies capture new clients including Mercedes-Benz, Turtle Wax, Allstate, Castrol Oil. Directed BP Amoco's Is Your Car Worth It. online promotional contest $500K campaign, largest CarDomain history. MIDWEST ACCOUNT EXECUTIVE 01/2006 01/2008 Company Name City State Achieved 119% 2007 sales budget produced $900K+ billings. Secured new advertisers including ConAgra Foods, Bally Total Fitness, Dell, Hanes, Fisher-Price, LaSalle Bank. Re-negotiated new deals former major clients including Discover, Walgreens, DeVry, NBC. SPONSORSHIP SALES ACCOUNT EXECUTIVE 01/2005 01/2006 Company Name City State SPORTS MARKETING ACCOUNT MANAGER 01/2004 01/2005 Company Name City State AUTOMOTIVE ACCOUNT EXECUTIVE 01/2001 01/2004 Company Name City State Education Training BACHELOR OF ARTS Public Relations 1992 SAINT MARY'S UNIVERSITY City State Public Relations Activities Honors Business development, sales, account management professional 15+ years blended expertise working range clients SMB national brands. Adept cultivating innovative business concepts, value creation, developing relationships drive revenues, secure deals, exceed business goals. Effective communicator accustomed collaborating senior leadership teams presenting key stakeholders. Expertise · Business Business Sales · New Product Introduction · Negotiation (B2B) · Marketing Promotions · Sponsorship Sales · Business Development · Ideation · Consultative Sales · Account Management · Business Writing · Lead Generation · Brand Development · Client Relations Skills ad, AGENCY, benefits, billings, brand identity, budget, business development, cold-calling, com, consulting, content, client, clients, Dell, email, GEMS, inventory, marketing, market, marketing materials, merchandising, Access, Excel, Outlook, PowerPoint, Publisher, Word, needs analysis, negotiation, NETWORK, networking, Oil, organizational, Platinum, presentations, pricing, researching, RETAIL, retail sales, Sales, statistics, strategy, TEACHING, unique, web content",BUSINESS-DEVELOPMENT
"STAFF CONSULTANT Summary Experienced professional project management skills experience marketing, supply, financial performance reporting. Experience also includes analyzing data/problems communicating findings solutions. Oil gas consulting industry experience. Praised management always keeping positive attitude meeting deadlines. Originally Oklahoma, looking move back offered position discussed. Skills Project Management Financial Planning, Reporting, Performance Client Relations HR/Payroll Systems Business Analysis Research Microsoft PowerPoint, Word, Excel Experience Staff Consultant 09/2016 09/2017 Company Name City State Provided project management expertise clients engagements, well project financial reporting. Analyzed project performance communicated updates key players. Performed extensive research best fit client needs. Provided project management support implementation new shared services center logistics client; resulting client's employees able efficiently access complete HR requests. Assisted development multiple location labor market study oil gas industry client. Provided client pros cons opening new business various locations, allowed client make best location decision. Supported payroll implementation distribution client operating U.S. Canada, resulting easier payroll processing client. Supported development HR processes, policies, templates, high-level process map foreign oil gas client. Provided client U.S. based HR employee handbook. Financial Analyst Intern 05/2015 08/2015 Company Name City State Analyzed financial spreadsheets communicated findings upper management. Generated oil well tax spreadsheets analyzed refund opportunities. Focused sales severance tax fields. Worked refund projects clients. Provided clients refunds discovered review process. Gathered information performing field work client site. Inserted information spreadsheets used review process. Developed reviewed summary spreadsheets containing well locations payments. Spreadsheets used track company well location performance client payments. This analysis allowed decision makers better manage well location performance payments. Brady E. Biggs 918.344.3202 Bradybiggs918@gmail.com Page 2 www.linkedin.com/in/brady-biggs-32999993. VP Philanthropy 01/2015 05/2015 Company Name City State Manufactured product, confirmed supply consistently accurate, marketed sold product, donated earnings local charity. Applied academic preparation real world business experiences. Secured business loan, developed sold product, generated revenue, repaid loan. Identified potential philanthropies donate company's time profits. Volunteered time profits selected philanthropies. Volunteer Leader 08/2014 08/2015 Company Name City State Developed key leadership skills qualities mentoring middle school aged children. Donated 150+ hours service, striving improve confidence leadership. Taught daily groups children applying games, music, everyday life help drive lessons. Education Training Bachelor Business Administrative Management (BBA) The University Oklahoma City State Activities Honors American Management Association *Independent Petroleum Association America *International Federation Accountants *National Association Sales Professionals Skills academic, Business Analysis Research, com, client, clients, Client Relations, financial, Financial Planning, financial reporting, HR, leadership, leadership skills, logistics, market, mentoring, access, Excel, Microsoft PowerPoint, Word, oil, Payroll, payroll processing, policies, processes, Project Management, Reporting, research, sales, Spreadsheets, tax Additional Information HONORS/ACTIVITIES *Charles C. Faranna Scholarship *Nik Hanig Memorial Scholarship *Bixby Rotary Club Scholarship *Broken Arrow Rotary Club Scholarship *Delta Upsilon Social Fraternity *Campus Activities Council Volunteer (Relay Life, Soonerthon, Big Event, Second Chance)",CONSULTANT
"SALES ASSOCIATE Summary Dedicated Sales Associate offering [Number] years success fostering quality shopping experiences expert needs assessment extensive product knowledge. Proven history exceeding sales targets meeting customer needs effective product solutions. Skilled training mentoring new associates customer service sales best practices. Talented [Job Title] strong background [Area expertise] Passionate [Type] sales, customer relationship management merchandising. Strategically increase profitability enhanced displays appealing ensembles. Focused [Job Title] driven develop implement fresh sales marketing strategies financial operational discipline. Skilled building strategic partnerships managing existing relationships. Proven leader history meeting exceeding sales objectives. Skills Inventory control procedures Cash handling accuracy Dispute mediation Relationship selling Merchandising knowledge Sales expertise Cash register operation Client account management Excellent communication skills Market research analysis Product Sales Retail merchandising expertise Experience 06/2018 10/2019 Sales Associate Company Name City State Answered incoming telephone calls provide information products, services, store hours, policies promotions. Retained product, service company policy knowledge serve resource coworkers customers. Surpassed daily sales goals [Number] cross-selling [Product Service] promoting additional products. Sold various products explaining unique features educating customers proper application. Collaborated fellow sales team members achieve group targets, frequently exceeding quotas [Number] more. Built maintained effective relationships peers upper management drive team success toward common sales, service operational goals. Offered product service consultations employed upselling techniques. Assisted customers finding needed [Type] items checking inventory items locations. Won store sales competition [Task] resulting [Result] Listened customer needs identify recommend optimal [Product Service] selections. Conferred management offer feedback operations promotions based customer preferences purchasing habits. Recruited, hired trained new hires optimize profitability. Maintained well-stocked organized sales floor latest merchandise drive sustained sales revenue. Provided every customer comprehensive assistance upon entering store merchandise selection completion purchases. Executed [Number] outbound calls week existing customers, resulting [Number] increase sales. Drove sales company products services meeting customers using strategic organized approach. 10/2016 06/2019 Deli Associate Company Name City State Received new inventory rotated stock dates keep items fresh usable. Cleaned utensils, dishes glasses customer use. Sanitized kept work areas tidy cleaning surfaces, equipment floors, removing trash maintaining machinery. Assessed customer needs, including food allergies suggested additional menu items appropriate. Answered telephone inquiries available menu items, products services delivered appropriate information customers could make valid choices. Created aesthetically pleasing food arrangements special orders party trays. Maintained work areas clean, neat sanitized manner reduce potential illness injury. Worked customers placing large specialized orders, providing samples recommendations responding requests. Organized ingredients restocked supplies prepare busy periods. 08/2010 09/2013 Security Officer Company Name City State Monitored [Number] security cameras fire, building alarm systems. Worked local federal law enforcement agents apprehend suspicious individuals. Investigated alarms disturbances maintain safety. Provided security presence [Number] events [Number] attendees. Surveilled areas within facility identify suspicious behavior. Patrolled secured industrial commercial premises prevent intrusion. Documented security-related situations submitted in-depth reports [Job title] Verified integrity accuracy photo ID's, tickets passports prior authorizing passage. Inspected parking lot verify parking permits ticketed towed unauthorized vehicles. Responded emergency situations quickly minimize risk injury. Education Training 01/2006 Associate Science Computer Engineering Technology EDUTEC City 02/2008 Automotive Mechanics MechTech Collage City Accomplishments Re-organized something make work better. Identified problem solved it. Come new idea improved things. Developed implemented new procedures systems. Worked special projects. Received awards. Been complimented supervisor co-workers.",SALES
"PLATFORM ARCHITECT, HEALTHCARE INCUBATION LAB (HIL) Summary A driven technology professional software architecture development background passion Agile methodologies. I enjoy designing developing platforms consisting web applications services help businesses innovate stay competitive. Accomplishments Over 8 years experience architecting developing data-intensive web-based applications services expert level proficiency middle tier Service Oriented Architecture (SOA) functional proficiency data presentation tiers Experienced designing developing horizontally scalable, secure reliable multi-tenant web applications delivered SaaS model Proven success working dynamic startups well medium large organizations Adept navigating technical non-technical challenges use excellent communication skills, creativity practical knowledge Experience collaborating cross-functional agile teams include Product Development, Product Owners, Quality Assurance DevOps Proven record collaborating internal external (e.g. customers, vendors, partners regulatory entities) team members Experience 01/2015 Current Platform Architect, Healthcare Incubation Lab (HIL) Company Name － City State Premera Blue Cross not-for-profit healthcare insurance provider state Washington, USA. The Healthcare Incubation Lab internal startup backed funded Premera Blue Cross. As Center Excellence (CoE), HIL tasked exploring developing new opportunities intersection Healthcare, Insurance Technology. It small team using LEAN agile practices focus businesses major pain points. My role team hands-on Platform Solution Application Architect I regularly explore evaluate new technologies, design solutions develop proof concepts (POCs). Led collaborated enterprise solution delivery teams phases – ideation iterative delivery Collaborated design development API platform enabling delivery teams rapidly exchange data external EMRs (Electronic Medical Records) well internal line business applications Provided guidance current technology landscape advised management purchasing third party products engaging external vendors Architected, integrated managed Okta IDaaS (Identity Access Management Service) enabling web applications web services follow consistent patterns integrating external internal identity providers, allowing teams rapidly build deploy line business apps Performed security code reviews web application security testing penetration testing identify remedy possible exploits vulnerabilities thus strengthening organization's security posture Integrated open source commercial security penetration tools Burp Suite OWASP's ZAP (Zed Attack Proxy) continuous integration delivery pipeline automatically systematically test successful deployments common web exploits 04/2014 01/2015 Solution Architect, Enterprise Architecture IT Strategy Company Name － City State The Enterprise Architecture IT Strategy team Premera designs systems solutions built used Premera Blue Cross subsidiaries. My role team Project Architect, essentially hands-on solution architect. Collaborated design development telephony analytics solution built using complex orchestration web services target customers specialized care management, allowed Premera reduce healthcare costs significantly improving healthcare outcomes As internal technology consultant specializing Service Oriented Architecture (SOA), helped various teams adopt current software engineering industry standards practices resulting higher code reuse reduced delivery times Participated core workgroup tasked developing templates high level detailed design documents used Architecture team well individual delivery teams follow consistent standard within Premera Worked closely program managers, project managers, solution architects, enterprise architects management define milestones ensure high level low level plans aligned throughout entirety project, improved project success rate Assisted various delivery teams adopting Agile Scrum Kanban practices improve customer satisfaction reduce delivery time 01/2013 04/2014 Application Architect, Research Development Company Name － City State PriceMetrix SaaS startup based financial district Toronto, Ontario, Canada. PriceMetrix processes vast amounts transaction-level data provides business intelligence solutions retail brokerages, commercial investment banks US Canada. The Research Development team PriceMetrix designed developed BI analytics SaaS applications used financial advisors throughout North America daily basis. As Application Architect, I responsible designing developing unified SaaS platform hosting web applications services. Led development new flagship SaaS platform deliver business intelligence analytics large North American financial institutions, resulted 30% annual revenue increase organization Developed highly available, mission critical web application high quality user experience used 35,000 financial advisors daily basis resulted 30% annual revenue increase firm Designed implemented SSO (Single-Sign-On) functionality PriceMetrix web applications platform, using SAML 2.0 (Security Assertion Markup Language) protocol tokens, Microsoft ADFS 2.0 (Active Directory Federation Services), WIF (Windows Identity Foundation) STS (Secure Token Services) support multitude clients disparate authentication systems Conducted daily standups technology business teams large retail wealth-management brokerages customize integrate PriceMetrix analytics applications within proprietary order management systems dashboards 04/2010 01/2013 Software Developer, Research Development Company Name － City State Developed data services core platform replace stored procedures functions, enabled customer facing web applications services orchestrate complex functionality without rewriting business logic reducing solution development times 100% (an average 4 months vs 8 months prior) Built custom solutions interface existing legacy systems new applications provide seamless rich experience clients minimizing pains using legacy systems Ported data warehouse various data marts database projects, enabling development team fully automate deployment databases use source control manage database schema, reducing build deployment times 85% 09/2009 04/2010 Enterprise Application Developer, Information Systems Company Name － City State OACCAC not-for-profit shared technology services organization supports Ontario's Community Care Access Centres (CCACs) located Toronto, Ontario, Canada. Created delivered high quality software IT services group, resulted promotion Enterprise Applications Group within 1st year joining company Developed complex AJAX web-parts, user custom controls large healthcare applications: CHRIS (Client Health Related Information System) HPG (Health Partner Gateway) Helped setup deploy CruiseControl (a continuous integration/deployment tool) reduce build deploy times 70% 09/2008 09/2009 Software Developer, IT Services Company Name － City State Developed improved applications used IT Services team working closely network server specialists. Assisted design development OACCAC's public website (www.ccac-ont.ca), websites 14 client CCACs, complex content management system non-technical users. Developed improved applications used IT Services team working closely network server specialists Assisted design development OACCAC's public website (www.ccac-ont.ca), websites 14 client CCACs, complex content management system non-technical users Integrated Operations Configuration Management Database (CMDB) Windows Management Instrumentation (WMI) poll critical performance indicators servers; whenever certain indicator reached predetermined threshold, automated alert generated sent Infrastructure operations teams via email instant messaging, allowing pre-empt system failures outages Education Jun. 2009 Bachelor Engineering Systems Computer Engineering (B.Eng), Honours Program University Guelph － City State Canada Information Technology Infrastructure Library (ITIL) v3 Training Jan. 2010 The Open Group Architecture Framework TOGAF 9 Level 1 Training Oct. 2014 Skills .NET, ASP.NET, Active Directory, Agile, AJAX, API, Architect, automate, BI, business intelligence, Cascading Style Sheets, excellent communication, ca, Computer Engineering, Configuration Management, consultant, content management, creativity, CSS, Client, clients, customer satisfaction, data warehouse, databases, Database, delivery, designing, Eclipse, Electronic Medical Records, email, financial, focus, Forms, functional, Gateway, HTML, IIS, Information Systems, Information Technology, Insurance, IT Strategy, ITIL, Java, Javascript, Linux, logic, Mac, messaging, Access, C#, exchange, Windows, Modeling, MVC, Enterprise, network, Object Oriented Programming, Oct, Operating Systems, order management, processes, Product Development, profit, promotion, Proxy, purchasing, quality, Quality Assurance, Research, retail, Scrum, servers, Scripting, software engineering, SQL, SQL Server, telephony, T-SQL, UML, Visual Studio, wealth-management, web applications, website, websites",HEALTHCARE
"VICE PRESIDENT, DIRECTOR OF CLIENT SERVICES, DIGITAL Summary Creative, hands-on Marketing professional experience across industries including Consumer Packaged Goods, Human Resources, Financial Services Information Technology. Able communicate effectively liaison creative, technical business personnel. Demonstrated success solving communication technical problems creative solutions. Recognized streamlining processes fostering teamwork. Expertise includes: Brand Management Copywriting Interactive Marketing Web Design Collateral Development Business Development Project Management Client Relations Special Events Planning Highlights Account management Direct marketing campaigns Mobile marketing Superior writer editor Cross-functional team leadership Customer service-oriented Digital advertising Project management Go-to-market strategy development Competitive analysis Experience Vice President, Director Client Services, Digital Oct 2005 Current Company Name － City State Increased revenue [Number]% product improvements. Identified, developed evaluated marketing strategies based knowledge company objectives market trends. Spearheaded creation blogs social media content. Evaluated return-on-investment profit-loss projections. Collaborated marketing communications teams standardization, design production marketing materials. Promoted brand awareness SEO optimization attractive web design. Wrote creative engaging briefs internal external agencies. Account Manager Jan 2004 Current Company Name － City State Facilitated multiple marketing promotional engagements CPG clients. Evaluated performance online campaigns optimized effectiveness. Formed relationships ensured appropriate participation satisfaction key client stakeholders. Clients included Cadbury Adams, Church Dwight, Manischewitz Johnson Johnson. Managed aspects major national campaign involving radio, print, concert tours Internet extensions Dentyne conjunction Clear Channel Entertainment. Coordinated development interactive media print advertisements including FSIs. Established website performance benchmarks, dashboards methodologies usability testing trend analysis. Supported Yahoo AOL online campaigns contributed 300% increase traffic brand website. Identified created strategic partnerships Internet-based promotions, offline events sweepstakes. Account Manager Oct 2005 Company Name － City State Facilitated multiple marketing promotional engagements CPG clients. Evaluated performance online campaigns optimized effectiveness. Formed relationships with, ensured appropriate participation satisfaction key client stakeholders. Clients included Cadbury Adams, Church Dwight, Manischewitz Johnson Johnson. • Managed aspects major national campaign involving radio, print, concert tours internet extensions Dentyne conjunction Clear Channel Entertainment. • Coordinated development interactive media print advertisements including FSI's. • Established website performance benchmarks, dashboards methodologies usability testing trend analysis. • Supported Yahoo AOL online campaigns contributed 300% increase traffic brand website. • Identified created strategic partnerships internet based promotions, offline events sweepstakes. Director Marketing Content Manager Jan 2001 Jan 2004 Company Name － City State Conceived, implemented maintained company's web strategy. Developed targeted collateral sales team. Expanded brand recognition Internet, media mailing campaigns. Formulated effective responses emerging competitive challenges customer consolidation increasing use web-based technologies. Researched responded RFPs, established dialogue company potential clients. Designed delivered company website, copy logo standardized company ""look feel"" across marketing initiatives. Developed prototype web portal application marketing tool. Technical Marketing Manager Jan 1998 Jan 2001 Company Name － City State Managed collateral Financial Services business unit via Intranet. Customized web-based solutions support marketing initiatives. Assisted business units developing information management processes. Worked team develop Point Of View documents central differentiating company marketplace. Built maintained web-based reference tool using HTML, Active Server Pages, VBscript, Javascript CSS. Reduced e-mail ""spamming"" improved effectiveness organizational communication channels developing implementing web-based newsletters. Coordinated strategic project initiatives across offices teams. Modeled process tracking, updating utilizing client reference-ability data. Education BA Communication Rutgers University － City State US BA Communication, Rutgers University, New Brunswick, NJ, December 1997 ORGANIZATIONAL MEMBERSHIPS Founding Father Alpha Kappa Lambda Fraternity, Rutgers University, Gamma Gamma Chapter Accomplishments Creative, hands-on Marketing professional experience across industries including Consumer Packaged Goods, Human Resources, Financial Services Information Technology. Able communicate effectively liaison creative, technical business personnel. Demonstrated success solving communication technical problems creative solutions. Recognized streamlining processes fostering teamwork. Expertise includes Affiliations Founding Father Alpha Kappa Lambda Fraternity, Rutgers University, Gamma Gamma Chapter Skills Marketing, Clients, Account Manager, Increase, Interactive Media, Promotional, Satisfaction, Testing, Usability, Usability Test, Usability Testing, Web Based, Web-based, Prototype, Prototypes, Sales, Sales Team, The Sales, Web Portal, Active Server Pages, Css, Financial Services, Html, Intranet, Javascript, Organizational Communication, Solutions, Technical Marketing, Vbscript, Brand Management, Business Development, Client Relations, Copywriting, Human Resources, Liaison, Project Management, Web Design",DIGITAL-MEDIA
"SALES FINANCE MANAGER Summary Looking position administration assistance reputed firm I could use core competencies knowledge mutual growth benefit. A civil engineer projects manager 10 years vast experience management, planning, designing, bidding implementation civil construction projects buildings, Roads, hydraulic structures, solid waste transfer stations, waste water treatment plants, concrete paving, security projects etc. Enthusiastic hardworking professional experience travelling project sites around country including remote environments limited communications logistical support. Possess great record accomplishment contributing continued business improvement processes meeting projects objectives. Professionally committed delivering high quality engineering environmental services. Experience working infrastructure, utilities, structural highways projects. 3 years experience administration, customer services, Auto finance used cars selling one best car dealership Forest lane, Garland. Excellent experience business United Auto Credit, Westlake Lobel. Highlights Operating Systems: Windows, Mac OS X Software: Microsoft Office, AutoCAD, Photoshop, PDF professional, MS Outlook. Experience Sales Finance Manager Sep 2011 Sep 2014 Company Name － City State Determining annual unit gross-profit plans implementing marketing strategies analyzing trends results. Establishing sales objectives forecasting developing annual sales quotas regions territories; projecting expected sales volume profit existing new products. Implementing sales programs developing field sales action plans. Maintaining sales volume, product mix, selling price keeping current supply demand, changing trends, economic indicators, competitors. Establishing adjusting selling prices monitoring car costs, competition, supply demand. Contributing team efforts accomplishing related results needed. Manage international sales. Collecting payments follow customers, customer services. USACE/ CONTRACTOR (ALBASHIQ GROUP constructions trading) MOSUL, NINEVEH, IRAQ. Projects Manager Sep 2005 Sep 2011 Company Name http://www.albashiqbird.com. Estimating activities project bids performing job perfectly depend bid perfect specifications. Defining projects objective developing plans accomplish objectives. Work order define specific objective projects. Including members project team plan development phase. Organizing function involves identifying securing necessary resources, determining tasks must completed, assigning tasks, delegating authority, motivating team members work together project. Determining tasks must completed. Motivating members project team work together order complete goal. Tracking progress comparing planned progress. Solve problems get project back track. Responsible guiding employees achieving goals ambitions company. Ensuring processes practices working proper manner. Discussing members top management devise specific goals, accomplished within certain time period. Overseeing processes pay minute attention monthly quarterly functioning individual practices. Doing well experience efficiency handling operations individual practices company. Training, guiding assisting newly hired process employees, regarding handling daily processes employee performance. Conducting presentations higher management pertaining business, marketing, advertising strategies, necessary aspects company processes. Communicating clients attracting new projects company execution finalization. Ensuring every individual department giving best possible outputs, recommending devising new policies likely prove beneficial goodwill company. Conducting quarterly, semiannual yearly general meetings presenting profits, gains achievements company. AL-MAHER GROUP constructions trading) MOSUL, NINEVEH, IRAQ. Projects Manager Nov 2002 Aug 2005 http://www.almaher-iraq.com. Managing tasks performed fullest efficiency. Planning organizational structure bring ease flow tasks. Suggesting new policies modifications order reform nature work. Developing good relations colleagues motivate well appreciating good performances. Participating meetings, discussions, projects site visits workshops hearings. Preparing bids proposals prospective clients expand business operations. Provide full information accounts departments auditors assist case difficulty. Determining resources required purpose production. Preparing status reports presenting higher managing authorities scrutinizing. Delivering performance better success rates. Keeping touch clients assigned project company make aware status work finished. Leading team bring best them. Responsible developing good dialog communication team member success project. Estimating activities project bids perform job perfectly depend bid perfect specifications. Establishing easy communication employees higher authority. Solving problems team members. Team building, defined success. Accomplishing project objectives outcome (success) projects. Site Engineer Jun 2000 Oct 2002 Company Name － City Studying project onset draft outline items may need attention. One first duties studying work plan submitted contactor suggesting modifications supervisor Engineer. Supervising works site accordance contract requirements using template procedure established government. Supervising works accordance drawings, technical specifications bills quantities. Ensuring correct implementation works according technical specifications, designs quality materials. Preparing list materials procedures acceptance done. Preparing list tests may required following tests carried approved. Checking testing completed works contractor covers them. Checking ensuring site arranged per site management plan measures taken site safety safety third parties vicinity site. Ensuring health safety measures adopted followed full extent prepare weekly report. Suggesting instructing additional safety measures needed. Studying verifying quantities works done provide report contractor. Providing assessment variation contractor approval. Assist preparation provisional acceptance snag list. Maintain filing system site memos instructions, measured quantities work materials site, reports documents correspondence pertaining construction activities. Coordinating site meetings Contractor. Education Bachelor Science Civil Engineering 6 1997 Mosul University － City Iraq Civil Engineering Both degrees already equivalent US degrees. Master Science Civil Engineering 11 1999 Mosul University － City Iraq Civil Engineering Languages Bilingual: English/ Arabic. Skills Photoshop, advertising, Arabic, AutoCAD, business operations, com, clients, customer services, dialog, Engineer, English, Estimating, filing, forecasting, government, gross-profit, http, instructing, international sales, Languages, Team building, Mac OS, Managing, marketing strategies, marketing, materials, meetings, Microsoft Office, MS Outlook, Windows, works, Operating Systems, Organizing, organizational, PDF, plan development, policies, presenting, presentations, processes, profit, progress, proposals, quality, safety, selling, sales, supervisor, Supervising, workshops",FINANCE
"PLACEMENT AGENT DORADO BEACH RESORT Accomplishments GPA: 3.6 4.0 NCAA ITA Varsity Scholar-Athlete Award Winner Yale University Varsity Tennis Team Division 1 NCAA Recipient Stuart B. Ludlum Award '69 Skills Licenses Proficient DBC Finance (Municipal Bonds), Argus Real Estate, SNL Financial, Bloomberg, Capital IQ, Thomson One Banker, Factset Microsoft Office products (expert Excel); FINRA Series 7 License Athletics Interests Marathon Running, Tennis, N.Y. Yankees, N.Y. Giants, Military History, Politics Traveling Professional Experience May 2014 Current Company Name － City State Organized structured Platinum Banking team FirstBank Puerto Rico (NYSE: FBP). Led development private banking group dedicated strictly Act 20 Act 22 (Tax Exemption Laws 2012) clients moved Puerto Rico. Led team experienced motivated private banking professionals dedicated serving Act 20/22 clients suitable financial needs Provide broad range services including business individual deposit accounts, commercial loans, cash management services, high-yield accounts, credit cards, mortgages, leasing, OREOs resources available Bank Placement Agent Dorado Beach Resort January 2007 January 2012 Company Name － City State Representative Highlights: ◦ Achieved 45% market share 200 clients less 1 year aggregate deposits $30 mm ◦ Achieved highest rank among officers deposits, accounts cash management sales (Platinum Business Banking) UBS Financial Services Incorporated Puerto Rico Investment Banking Corporate Public Finance Group San Juan, P.R. (Associate Director 2007 2012 Director 2013 2014) Created dynamic financial models, including DCF, tax credit analysis, investment return analysis, capitalization rate-based multiple-based valuations sell-side buy-side advisory transactions Analyzed AFICA's, new money refunding debt, well equity offerings issuers; including hotel real estate developments, financial institutions, general industrials, Government Puerto Rico several authorities Assisted UBS Asset Managers P.R. financial analysis issuance structured products mutual funds Executed lead underwriter, advisor placement agent $14.1 bn, $3.1 bn $428 mm municipal, corporate, mutual fund (closed-end open-end) transactions, respectively totaling $2.9 bn (Municipal Debt) ◦ Joint Lead Underwriter P.R. Sales Tax Financing Corporation Series 2008A 2009B totaling $1.9 bn (Municipal Debt) ◦ Joint Bookrunner Popular Preferred Stock Series B Tender Exchange Common totaling $1.3 bn (Corporate Equity) ◦ Joint Lead Underwriter Triple-S (GTS) IPO $203 mm (Corporate Equity) Notes totaling $166 mm (Corporate Debt) ◦ Sole Underwriter P.R. AAA Bond Fund II P.R. Fixed Income Fund VI IPOs totaling $65 mm (Closed-End Funds) Aerostar Transition Director Arranged transition closing 40-yr private concession Luis Muñoz Marin International Airport San Juan, P.R. Aerostar) $615 mm. UBS acted Sole Advisor Co-Lead Arranger. Summer Analyst 2005 Analyst January 2006 January 2007 Company Name － City State Advised Technology, Media Telecom clients wide range potential transactions, including: mergers, acquisitions, private equity investments, leveraged buyouts, capital raising Created dynamic financial models including standalone financing operating models, leveraged buyouts, DCF multiple-based valuations, investment return analysis, merger, credit models Involved aspects deal generation implementation, including coordination business development, execution financial strategic analysis, delivery solutions partnership product groups Executed lead underwriter, advisor placement agent $4.3 bn corporate transactions Representative Transactions: ◦ Joint Lead Arranger target company General Atlantic acquisition Network Solutions $800 mm (M&A) ◦ Sole Financial Advisor target company Comcast acquisition Fandango $200 mm (M&A) ◦ Sole Bookrunner Churchill Ventures (CHV) IPO totaling $108 mm (Corporate Equity) ◦ Joint Lead Arranger Joint Bookrunner Intelsat Senior Unsecured Term Loan $1.0 bn (Corporate Debt) Education B.A. Economics Latin American Studies 2006 Yale University New Haven － City State US Yale University New Haven, CT. B.A. Double Major Economics Latin American Studies (2002 2006) GPA: 3.6 4.0 NCAA ITA Varsity Scholar-Athlete Award Winner English, Spanish 2002 Academia del Perpetuo Socorro High School － City State US Academia del Perpetuo Socorro High School San Juan, P.R. (1998 2002) Languages: English, Spanish (native) Intermediate Brazilian Portuguese Certifications Banker, Factset Microsoft Office products (expert Excel); FINRA Series 7 License Languages Languages: English, Spanish (native) Intermediate Skills Clients, Credit, Investment Banking, Cash, Cash Management, Forecasting, Municipal, Sales, Accounts And, Associate, Credit Analysis, Financial Analysis, Financial Services, Its, Management Sales, Market Share, Mutual Fund, Mutual Funds, Real Estate, Award, Ipo, Business Development, Corporate Transactions, M&a, Solutions, Telecom, Commercial Loans, Leasing, Loans, Middle Market, Closing, Exchange, Fixed Income, Sales Tax, Argus, Excel, Finance, Microsoft Office, Ms Office, Series 6, Series 7",BANKING
"CONSULTANT Summary USE MY SKILLS TO MEET THE REQUIREMENTS OF THE COMPANY I WORK FOR IN ORDER TO COMPLETE THE COMPANIES GOALS. Skills Excel Microsoft Office Read Schematics Blue Prints Work History Company Name Experience Company Name City State Consultant Had Classes safety handed rule books personnel. Set programs computers help keep current location inventory (Rail Cars). Set process computer personnel report information movement inventory Supervisors. Company Name City State Manager Asst. Bldg. Superintendent, Manager Demurage Switching Billing, Asst. To Clerical Director, Manager Crew Company Name City State Manager Prevention Inter-modal equip- ment. Retired) Assembler Chrysler Automotive McDonald Aircraft Co. Long Beach, Calif. Assembler DC 8 Aircraft General Telephone Co. Long Beach, Calif. Central Office Computers Tech. Education Training Tuloso-Midway High School Corpus Christi Texas Diploma San Jacinto College Pasadena Texas (60 Semester Hours) General Telephone Long Beach, Calif. (4 company schools Personal Information Non Smoker Drinker. I punctual honest good work ethic. Skills Automotive, Consolidations, DC 8, Excel, Microsoft Office, Office, Read, San, Schematics, Telephone Additional Information PERSONAL INFORMATION Non Smoker Drinker. I punctual honest good work ethic.",CONSULTANT
"INFORMATION TECHNOLOGY SPECIALIST/SYSTEM ANALYSIS Summary I 10 years professional service Information Technology Support Technical Operations working Federal Government private sectors. I broad knowledge expertise strategic planning, IT Business Systems, Network Operations, IT Security System Analysis. My goal secure permanent employment within outstanding organization offer opportunities growth advancement, implementing high degree professionalism, enthusiasm, initiative daily basis. Highlights Active Top Security Clearance/SCI Certified Cisco Network Associate Certified CompTIA Security+ Microsoft SharePoint 2010 Train Experience Company Name February 2015 May 2016 Information Technology Specialist/System Analysis City State Serve IT System Analyst; assist business process improvement efforts, responsible physical setup computer workstations, configuration Microsoft Outlook 2013, operation, integration hardware software components associated databases support Department The Army. Monitor network ensure network availability system users perform necessary maintenance support network availability. Collaborate work together Joint Service Provider, Information Technology Agency, DISA Video Teleconference Team, coordinate implement superior IT services Army G-3-5-7staff customers. Develop document implement IT asset management program identify location maintain accountability IT equipment. Serve Contract Office Representative, effectively manage Verizon service contract, business systems tools Contractor Performance Assessment Reporting System (CPARS) Wide Area Work Flow (WAWF). Manage IT related issues trouble ticketing system known Remedy. Coordinate custom care liaison regarding Technical Assessment Cost Estimate, Life Cycle Replacement. Prepare documentation complex systems, processes assigned functional area responsibility maintain business continuity plan. Manage copier printer inventory program Serves Entitlement Manager DoD Enterprise Email system, create distribution list, email accounts, restrict grant permission individual group emails. Responsible analyzing new information technology equipment conduct testing product services. Responsible migration ISDN VOIP telephone systems 1500 users. Ensure corrective actions restore operational services Verizon software applications. Provide technical assistance desktop support various operating systems applications. Conduct information assurance security training manage network account access requests. Serve advisor Chief Information Officer matters relating security vulnerabilities threats G-3-5-7's computer systems. Develop corresponding security countermeasures necessary protect technical, complex, sensitive classified information processed Army computer equipment. Provide technical support assist preparing implementing policy guidance G-3-5-7 organization. Evaluate adequacy new revised information security policy, standards, procedural guidance support protection information technology systems. Work closely program project activities develop safeguards computers connected Army networks. Review operational technical security aspects associated specific sites facilities determine vulnerability threat. Company Name October 2013 December 2014 Information Technology Specialist/Network Administrator City State Serve system analyst; primary job duty monitor servers load balancers activity sophisticated software applications HP Business Services Manager, HP Network Node Manager, HP Operation Manager UNIX. Schedule application stop monitoring platform mainframes. Assist national international Boeing AT&T customers alarms received voice internet protocol telephone, Break/Fix, wireless LAN control (access point) circuit, catalytic switches, routers, servers flight line managed applications. Preform triage procedures trouble shoot escalate service ticket, assign tickets appropriate network global group investigation (usually Tier 3 IT help desk higher support). Operate utilizes various software applications include limited to: SPARK instant messaging, Same Time Lotus Notes, Microsoft LYNC, Network Data Viewer (NDV), Remedy ticketing, Riverbed, Names Address Management System (NAMS), Circuit Design Configuration (CDC) Cisco Prime. Daily reports, manage ticketing disposal conduct shift change brief. Monitor functionality, information assurance, security, integrity internet services; troubleshoots resolves technical problems design delivery internet services; collects analyzes internet service usage performance statistics; evaluates new internet services technologies; provides technical advice internet content providers. Company Name April 2005 July 2013 Information Technology Specialist City State Knowledge data communications, networking equipment wide area network, local network routers, switches assist trouble shooting devices computers end users. Coordinates schedule ATT internet provider set install voice teleconferences (VTC) Polygram system, provided IT telephone support, customer service, employ Microsoft Windows 7, operating systems upgrade. Image hard-drives use Ghost Cast server, unlock computers Dame Ware remote access, utilize active directory program, reset pins passwords. Ability support common applications access/password management used industry, including Microsoft, Active Directory, Resource Access Control Facility (RACF) environments. Knowledge information systems security policies assurance. Enterprise server, LAN, e-mail system administration experience issue help desk trouble tickets. Managed highly classified telecommunication materials. Received distributed sensitive items 100 organizations deficiencies. Maintained tracked incoming/ outgoing security material. Assisted standard procedure ship package electronic equipment. Issued special telecommunication encryption keys civilian companies military commands. Provide strategic planning operation support command group Germany. Preformed analytical, technical administrative work planning, daily inventory, diagnose respond customer incident reports, site evaluation ensure clients incompliance, resolved issues loading keys electronic simple key loader, prepare reports, brief clients higher chain command supervised four personals. Implemented preformed retention control program military personnel. Providing guidance administrative military personnel matters. Installs, maintains, troubleshoots Signal support equipment terminal devices. Installs, operates, maintains designated radio data distribution systems. Maintains selected electronic devices. Performs Signal support functions, include providing technical assistance training user owned operated automation communications equipment. Prepares maintenance supply requests unit level Signal support. Operates performs preventive maintenance checks services assigned vehicles. Supervises, installs, maintains troubleshoots Signal support systems terminal devices, include radio, wire, battlefield automated systems. Provides technical assistance unit level training automation, communication, user owned operated Signal equipment. Disseminates information services policy Installs, operates performs preventive maintenance checks services power generators. Performed duties aviation operations specialist primarily job responsibility schedule dispatch tactical aircraft missions. Operate one largest fleets aircraft world keep running safe efficient. Process local cross-country flight clearances. Check accuracy flight plans coordinate them. Maintain flight logs incoming/outgoing flights individual flight records. Alert crash crews emergencies. Interpret post weather reports. Company Name March 2004 April 2006 Data Entry Specialist City State Served medical reviewer data entry processor DOT physical examines various clients medical system program Occulink, Microsoft excel tracking missing information. Performed administrative duties, customer service, maintained files, medical records. Correspond coordinated medical professionals, performed client audit, analyst. physical exams ensure accuracy medical history, educated clients quality assurance, proper data processing, expedition timely feedback, exams increase productivity. Process data entry transmits data appropriate site. Edits performs quality assurance quality control checks input data source documents. Assists quality control edits retrieving reports data collectors Team Chief. Organizes completed source documents mail appropriate attachments filing site. Makes weekly transaction tapes along weekly form counts prepares tapes forms mailed appropriate site. Plan schedule installation new modified hardware, operating systems, applications software. Maintain systems configuration manage installation integration systems fixes, updates, enhancements. Oversee/perform equipment installation relocation, testing acceptance processes. Analyze evaluate work concerned integrated systems computer programs and/or computer equipment. Develop document systems administration standard operating procedures. Education GRANTHAM UNIVERSITY 2017 Master Science Information Management Technology City State SAINT LEO UNIVERSITY 2015 Bachelor Business Administration Management City State SAINT LEO UNIVERSITY 2013 Associate Arts Liberal Arts City State Additional Information Active Top Secret Clearance, Graduate Signal Systems Support Advance Leader Course Information Systems Networking training, Military Good Conduct Awards, Overseas Ribbons, Operation Iraq Freedom Award, Global War Terrorism Award, Certificate Appreciation. Golden Harvest volunteer community services. Recognized Non-Commission Officer Month December 2012 candidate Battalion Non-Commission Officer year March 2012. Skills Active Directory, Microsoft Outlook 2013, Windows 7, Windows 10, system security, data automation, Circuit Design application, UNIX client server, interpersonal skills, hardware software installations, network systems, content encryption, customer relations, desktop support, telecommunications, databases query, electronic filing, forms, Microsoft Windows deployment, software Imaging, contract specialist acquisition. Supply property inventory, WAN, LAN, Lotus Notes, mainframes, materials, trouble shooting ticketing systems, network security,policies, formal presentations, quality assurance, Life Cycle Replacement (LCR), radio communication, geographical statistics, strategic planning, supervisor, Cisco switches routers, system administration, technical support.",INFORMATION-TECHNOLOGY
"CORPORATE ACCOUNTANT Summary Strategic analytical finance professional 23 years success financial reporting, analysis project management. Highly motivated professional thrives high-pressure environments. Excellent financial reporting, budget forecasting, management team-building skills. Accomplished results-oriented business endeavor consistently meeting deadlines increased company revenue. Highly skilled increasing productivity detailed cost analysis. Highlights Superior time management Financial modeling Financial reporting expert Variance analysis Accomplishments Increased cost-effectiveness 28 compliance enforcement implementation new quality control system. Led development multiple financial reporting methods measure productivity efficiency. Increased efficiency discrepancy investigations designing accurate cash-forecasting system. Experience Corporate Accountant May 2015 March 2016 Company Name City State Relocated corporate offices continued handle financial aspects Biologics Development Services, along 7 additional entities start companies. VP Finance/Operations September 2013 Current Company Name City State Responsible site management BDS facility (laboratory, storage, archive, server room, office areas etc.), equipment, utilities, supplies, security, general maintenance, human resources. Controller financial operations (accounting, payroll, purchasing, financial forecasts, etc.). Also Watson LIMS Administrator back-up Archivist back-up Document Coordinator. Controller/Office Manager September 2012 Current Company Name City State Responsible financial aspects, includes reporting directly CEO. Assisting implementation entire office: including working general contractors modifications/completion build-out, purchasing/installation equipment lab office furniture. Setup implementation procedures processes facility. Initiated finding qualified vendors services, including installation physical onsite server backup system. Responsible for: Cash flow, accounting, payroll, human resources, purchasing, inventory, cost analysis, administrator/IT services, facilitating new software programs general office services. IT Administrator September 2012 May 2015 Company Name City State Responsible oversight, management, security, availability operations IT infrastructure, network applications software systems BDS. Assistant Controller February 2009 January 2013 Company Name City State Assistant Controller completion review 30 entities. Managed staff 9 accounting employees 200 offsite employees HR, Payroll, Skyline system training, integrated system wide remote banking process, set procedures minimize labor costs. Managed office services, IT Services include backup systems troubleshooting errors. Assisted providing documentation schedules external auditors year-end review, refinancing multiple entities, consolidated financial reporting cash flow purposes, completed programing automation escalations 5 mobile home parks, procedural setup flow processes maximize productivity employees, consolidated financial statements corporate entities, prepared monthly financial forecasts; annual budgeting; Integrated tenants billing issues, included: reconciliations, collections, deposits monitored A/R receivables system wide. Reported financial information partners end month. Property Accountant August 2001 August 2008 Company Name City State Assisted GM monthly financial forecasts; annual budgeting; Integrated tenants billing issues, included: reconciliations, collections checks, deposits making sure tenants accounts zero end month. Billings included 3M monthly responsibility 213+ tenants. The billings included permanent specialty leasing tenants; included: reviewing leases, abstracting ensuring charges correct; well making sure increases set correctly per year. Responsibility overseeing A/P function, including proper GL coding input ail invoices; assisting department heads aspect accounting function pertained department. Running review monthly reports: Income statements, Sales Use tax, Petty cash reconciliations, Sales Reports, Gift Card reconciliations (Daily Monthly), ADA Reports. Completing all; bad debt reserves, write-offs, reversals, additional billings. Completing Annual Reconciliations Real Estate Tax, Recharge increases. Common Area Maintenance, Central Plant, Promotional Charges. Dealing Collection companies, Attorneys AR tenants fall bankruptcy, tenant 90 days old. Assisted auditors internal external annual audits, implemented new accounting software program. Controller/Accounting Manager January 1994 August 2002 Company Name City State Full Responsibility managing functions 5 separate companies tenure. A/P, A/R, Collections, Time Billing, Order entry, G/L, Financial Statements, Sales Commissions, Month end reports, closings modules. Processed credit cards via computerized software program, Reconcile Merchant American express statements. Perform Bank Reconciliation's work directly auditors year-end. Implemented procedural changes control costs, payroll job cost system. Charge Accountant August 1993 January 1994 Company Name City State Full Responsibility A/P, A/R, Inventory, Cost Accounting, Purchasing, Assisted Sales Proposals, generating reconciling month end reports. Production Manager/Accounting Supervisor May 1988 August 1993 Company Name City State Full Responsibility managing entire manufacturing/production control departments (totaling 31 employees). Duties included limited following: scheduling production flow, shipments, employee work schedules, overtime, vacations; managed purchasing; primary customers interface product status; customers included: Raytheon, Honeywell; chaired daily production meetings. Reported V.P. Finance, responsible General Accounting contract duties supervised staff five people. Duties included limited following; financial statement preparation, management reports, ADP Payroll processing 2 separate companies, assisted Cost Accounting, G/L, A/P, A/R, Inventory Control, Order entry, Billing, Customer P.O. Administration controlled Sales Commissions. ware, ADA, ADP payroll, A/P, AR, automation, back-up, backup, Bank Reconciliation, banking, Billing, Billings, budgeting, Cash flow, Controller, Cost Accounting, cost analysis, credit, documentation, Finance, financial, financial forecasts, financial operations, financial reporting, financial statement preparation, Financial Statements, general office, GL, human resources, HR, Inventory, Inventory control, LIMS, managing, meetings, office, network, Order entry, Payroll, processes, coding, Proposals, Purchasing, express, Real Estate, reconciling, reporting, Sales, Sales Reports, scheduling, Tax, troubleshooting, utilities, year-end Reported V.P.of Finance, responsible General Accounting contract duties, supervised staff five people. Duties included limited following; financial statement preparation, management reports, ADP payroll processing 2 separate companies, assisted Cost Accounting, G/L, A/P, A/R, Inventory control, Order entry, Billing, Customer P.O. Administration, controlled Sales Commissions.accounting, General Accounting, accounting software, ADA, ADP payroll, A/P, AR, automation, back-up, backup, Bank Reconciliation, banking, Billing, Billings, budgeting, Cash flow, Controller, Cost Accounting, cost analysis, credit, documentation, Finance, financial, financial forecasts, financial operations, financial reporting, financial statement preparation, Financial Statements, general office, GL, human resources, HR, Inventory, Inventory control, LIMS, managing, meetings, office, network, Order entry, Payroll, processes, coding, Proposals, Purchasing, express, Real Estate, reconciling, reporting, Sales, Sales Reports, scheduling, Tax, troubleshooting, utilities, year-end Education High School Diploma Business Management/Accounting Zephyrhills High School City State",ACCOUNTANT
"OFFICE SUPPORT COORDINATOR Summary Highly qualified, detail-oriented hardworking office manager 12 years experience. Proficient research, writing, case management client relations. Self-starter strong problem solving organizational abilities. Demonstrated ability handle difficult situation tact. Skilled analyzing task breaking manageable pieces. Team player exceptional communication interpersonal skills. Highlights Time management Strong problem solver Resourceful Mail management Schedule management Meticulous attention detail Results-oriented Self-directed Report development Self-starter Accomplishments General Coordinated department functions team 10+ employees. Received merit raise strong attention detail, exemplary customer service team-player attitude. Successfully planned executed corporate meetings, lunches special events groups 15+ employees. Training Successfully trained staff office systems databases, policies procedures focusing minimizing errors generating superior results. Employee Management Liaised HR department establish employee benefits, training, payroll termination procedures. Administration Performed administration tasks filing, developing spreadsheets, faxing reports, photocopying collateral scanning documents inter-departmental use. Customer Service Handled customers effectively identifying needs, quickly gaining trust, approaching complex situations resolving problems maximize efficiency. Multitasking Demonstrated proficiencies telephone, e-mail, fax front-desk reception within high-volume environment. Research Investigated analyzed client complaints identify resolve issues. Experience September 2013 January 2015 Company Name City State Office Support Coordinator Provided courteous, professional contact site. Referred calls appropriate agencies. Accurately completed tracking work processed used Case Management staff provided support Case Management Director(s). Created forms user-friendly formats assisted leadership Support Intensity Scale, *Referrals Long Term Home Health processes requested. Coordinated meetings meeting arrangements. This included scheduling, room set facilitation assistance requested. Planned, arranged, coordinated community projects, team development activities needed. Prepared Check Requests following Finance Department policies, procedures, deadlines. Ensured proper coding funds taken appropriate accounts. Assisted completed internal file reviews, set-up archiving. Remained knowledgeable current DDD Rules *Regulations, Program Quality Standards, expectations best practices including CCMS, Benefits Utilization System BUS), etc. April 2013 August 2013 Company Name City State Financial Foundation Associate Seasonal Interviewed prospective clients learn financial needs discuss existing coverage. Processed applications, payments, corrections, endorsements cancellations. Promoted agency products customers telephone. Presented clearly explained insurance policy options clients based needs goals. Promoted client retention high-quality service follow through. Presented account proposals professional timely manner. August 2011 April 2013 Company Name City State Human Resource Assistant Administrative Assistant III Answered employee questions regarding employment records resolved issues. Advised managers organizational policy matters recommend needed changes. Served link management employees handling questions, interpreting administering contracts helping resolve work-related problems. Verified employment accountable establishment preparation new-hire paperwork. Entered, modified, proofread data PeopleSoft BackOffice. January 2013 March 2013 Company Name City State ABA Therapist Applied Behavioral Analysis help clients improve fuctionality May 2010 August 2010 Company Name City State Data Entry Clerk Verified information computer system up-to-date accurate. Identified resolved system account issues. Requested pricing vendors created offers clients. November 2006 March 2010 Company Name City State Office Management Specialist Office Administrator Executed accounts receivable reporting enhancements reconciliation procedures. Performed debit, credit total accounts computer spreadsheets/databases, using specialized accounting software. Addressed resolved non-routine, complex unexpected variances. Provided reliable timely project project expense, capitalization, amortization spend data departments. Efficiently implemented short-term tracking factoring possible long-term tracking strategies. Coordinated department functions team 10 employees. Maintained detailed administrative procedural processes improve accuracy efficiency. Verified logged deadlines responding daily inquiries. Supervised trained admitting, billing collection staff. Created databases spreadsheets improve inventory management reporting accuracy. Implemented updated online collection procedures payment, increasing on-time payments [Number]%.Implemented updated online collection procedures payment, increasing on-time payments 98 %. Managed incoming outgoing calls busy Internet website.Improved communication efficiency primary liaison departments clients. Education 2012 University Colorado Colorado Springs City State El Paso Bachelor Psychology BA Psychology 3.87 GPA Graduated Magna Cum Laude 2006 State Vocational School III Bamberg Germany City State Germany III Bamberg Vocational Field Economics Administration, Health (2003-2006) Graf-Stauffenberg-Business School Bamberg Business Certificate Administratin/ Business/ Health Major Business Administration Minor Health Employment Law Coursework includes Economics Coursework includes Organizational Behavior Coursework includes English Languages Bilingual English German Interests Committed community service. Extensive volunteer history includes Court Appointed Special Advocate abused neglected children collecting experience Neonatal Hearing Screen Volunteer St. Francis Penrose postpartum wing Neonatal Intensive Care Unit. Skills Case Management Excellent Customer Service",AUTOMOBILE
"ONLINE LEARNING COORDINATOR PROGRAM TRAINING AND SUPPORT Summary To effectively innovatively influence student staff knowledge skills learning technologies learning management systems support online education. Core Qualifications Multiple Learning Management System platform experience: Schoology, Desire2Learn (D2L), Moodle, Blackboard Multiple platforms enhance use technology mode learning: mobile learning, tablet computing, online professional development, online courses credit (both virtual classroom), educational software instruction supplemental instruction, gamification, video tutorials Creating presenting district-level staff development educational software programs Creating facilitating required professional development departments district 5,000+ employees Certified Trainer Trainers (ToT) SIOP (Sheltered Instruction Observation Protocol) implementation classroom Achievements Member International Society Technology Education (ISTE) Presenter 2012 TCCA – “Technology Integration Elementary Classroom” ESL Teacher Year, Plummer Middle School, 2006-2007 Member International Literacy Association (ILA) Presenter 2014 TCEA – “Technology Integration You” Professional Experience Online Learning Coordinator Program Training Support October 2013 Current Company Name － City State Created presented district staff development sessions district purchased online software programs RtI General Education settings Designed implementation plans strategies learning technologies district (Administration Campus staff) Implemented pilot studies provided results recommendations program purchases Create online professional development maintain records courses entire district: campus, administration, staff One one coaching implementation learning technology design blended learning environments Plan, provide, measure effectiveness intervention instruction students Oversee curriculum alignment within online courses Learning Management System 125 Virtual School Credit Recovery courses Design, plan, implement customized training campuses Develop training support plan 75 Instructional Technology Specialists learning technologies learning management systems System Administrator learning technologies learning management systems district 5,000+ students 65,000+ students Design implement learning technologies training Homebound teachers Department administrative contact High School campuses learning technologies courseware Virtual School Credit Recovery students labs Compiled analyzed data 2 learning management systems, 11 online programs, multitude learning technologies, including device management Certified Classroom Teacher August 2007 October 2013 Company Name － City State Presented district staff development sessions district purchased online software programs RtI General Education settings 4th Grade ESL Language Arts Teacher Provide staff development campus SIOP district writing initiatives Implement district purchased online software programs within daily curriculum Plan, provide, measure effectiveness intervention instruction students Develop implement IEPs inclusion students Co-Teach setting Plan, recruit, implement social events entire campus. Language Arts Teacher August 2005 June 2007 Company Name Create implement curriculum aligned TEKS Level 1 ESL students Implement district purchased online software programs within daily curriculum Plan, provide, measure effectiveness intervention instruction students Summer Curriculum Writing team member District Staff Development presenter. Language Arts Teacher August 2003 June 2005 Company Name Plan, implement, measure effectiveness intervention instruction students. Implement district purchased online software programs within daily curriculum. Develop implement creative lesson plans, aligned TEKS, facilitate learning. Summer Curriculum Writing team member. Education Training Bachelor Science Criminal Justice December 1998 Southwest Texas State University Criminal Justice Alternative Teaching Certification, ELAR ESL 4-8 2003 Teacher Certification Educator Certification October 2013 Lone Star College － City State USA Bachelor Science Information Technology University Phoenix － City State USA Master Arts Educational Leadership Technology Integration 2016 Lamar University － City State USA Certifications Certified Trainer Trainers (ToT) SIOP implementation classroom Abydos Learning International (New Jersey Writing Project Texas) Certified Trainer TEA Certified English, Language Arts, Reading 4-8 TEA Certified English Second Language (Supplementary) K-12 TEA Certified Social Studies 4-8 Harris County Department Education Certified Virtual School Teacher (9-12) Skills Learning Mangement System, Learning Technologies, Technology Integration, Online Programs",ARTS
"DIRECTOR OF DEVELOPMENT Professional Summary Real Estate Development Construction Executive Versatile executive 38 years experience real estate construction industries possessing combination hands technical experience coupled strong organizational leadership skills manage project teams concept completion. Honest thoughtful style results loyal teams work toward common goal. Strategic thinker planner analytical skills proven aptitude manage complex numerous projects coordinate efforts corporate departments, landlords, designers, consultants, contractors turn successful projects. Honest pragmatic approach conflict resolution problem solving. Immense pursuit tireless effort produce successful timely results. Strong real estate aptitude allows thorough Due Diligence market analysis, contract, purchase lease administration. Commercial Residential project management Development Estimating Budget Preparation Implementation Profit Loss responsibility Value Engineering Cost Control Team Building Employee training Site Selection -- Land Use Entitlement Permitting Design Plan Review Bidding Negotiation Purchase Lease negotiation Purchase, Lease Contract Administration Construction Manager familiar preparing negotiating contracts clients suppliers. Innovative Construction Manager adept finding engaging ways motivate construction teams exceed expectations maintain high standards. Skills Work History 05/1999 Current Director Development Company Name – City State Management multiple projects Georgia Florida ranging 3/4 million square feet annually Management construction high end health club facilities ranging $10 million Management remote corporate office, including budgets ranging $60 million, 5 employees Management Construction Managers, designers, consultants, contractors, Landlords Site analysis, purchase lease negotiation Due Diligence, entitlement processing, permitting Reporting corporate office departments, project schedules, progress coordination FF&E Led company projects completed cost control Initiated interior exterior branding graphics. Reviewed plans specs schematic design pre-construction. Coordinated utility service providers according project schedules. Obtained building specialty permits local jurisdictional agencies. Conducted weekly production operations contractor meetings, facilitated stronger communication ability resolve critical issues. Performed regular job site observations provide direction general contractor personnel. Conducted critical pre-installation conferences general contractors, subcontractors, consultants manufacturer's representatives. Digitally archived weekly progress technical “Knowledge Base” photographs assigned projects. Assisted operations group warranty service repairs. 06/1996 05/1999 Construction Manager Company Name – City State Management multiple Motel projects throughout United States, ranging $4 million Management 4 Construction Managers field operations Management construction training seminars employees, designers contractors Site evaluation, coordination design, permitting, budgets, negotiation contractors Reporting corporate office departments, project schedules, progress coordination FF&E. Reviewed plans specs schematic design pre-construction. Coordinated utility service providers according project schedules. Obtained building specialty permits local jurisdictional agencies. 12/1992 06/1996 Construction Manager Company Name – City State Management Landlords General Contractors construction approximately 45 retail stores per year throughout Southeastern United States. Reporting corporate office departments, project schedules, progress coordination FF&E. Coordinate marketing, merchandising turnover operations. Reviewed plans specs schematic design pre-construction. Conducted weekly production operations contractor meetings, facilitated stronger communication ability resolve critical issues. Performed regular job site observations provide direction general contractor personnel. Conducted critical pre-installation conferences general contractors, subcontractors, consultants manufacturer's representatives. Oversaw entire building turnover process, enhancing communication construction management. Conducted routine quality audits ensure work progressing per specifications initiated corrective actions. 02/1989 12/1992 Construction Superintendent Company Name – City State Supervised construction remodel retail restaurant projects, ranging $200 thousand $4 million. Design Craft Properties. 02/1986 02/1989 Owner Developer Company Name – City State Full responsibilities operating single family home building company. Successfully completed development two multi-unit subdivisions 100 single family homes. 06/1983 02/1986 Construction Superintendent Company Name – City State Managed construction turnover single family custom homes. Managed construction commercial office facilities. 10/1980 06/1983 Carpenter Foreman Company Name – City State Carpenter Carpenter Foreman heavy industrial projects Wyoming, Tennessee South Carolina. 08/1975 10/1980 Draftsman Field Service Supervisor Company Name – City State Design drafting air structures dome roofs. Field service owners assembly erection air structures dome roofs. Education 5 1975 BS Building Construction Design Technology Eastern Kentucky University City State Building Construction Design Technology Building Construction Trades Certificate Skills assembly, branding, budgets, Carpenter, cost control, drafting, Due Diligence, graphics, marketing, merchandising, office, negotiation, operations Management, progress, Reporting, retail, seminars",CONSTRUCTION
"GRAPHIC DESIGNER Personal Information Date Birth: May 13th, 1999 Present Resident In Triangle VA, soon, Montclair, VA. Objective To obtain job challenges use acquired skills food industry. Education High School Diploma Graphics/IT 2017 Forest Park High School － City State United States Coursework Graphic Design Coursework AP Classes Aiming Advanced Diploma, taking language Advanced Placement Classes 3.5 GPA Summary Hello! I Phat Le (or Danny), high school student Forest Park studying become Graphic Designer/Photographer. I currently searching part-time job I apply education volunteering experience job fast food industry. Areas proficiency include Graphics Photography. In courses I learned see whether something appeals average eye, create aesthetically pleasing images creations. I also developed many skills classes creativity, flexible work, productive proficient. I able bring knowledge appeals customer strong backgrounds show courses. For communications, I trilingual, able speak English, Spanish, Vietnamese. I also able communicate others exchange ideas solutions volunteer experience involves many different types interaction customers co-volunteers. Highlights Reliable Punctual Providing Well-Thought solutions Able work others Accepting Responsibility Engaging Personality Creativity Meets deadlines Excellent Multi-tasking Planning Arranging activities Conversant fluent English, Spanish, Vietnamese Skills Desktop Publishing Software: Photoshop, Illustrator Active Listening Skills Advanced Problem-Solving Great Organizational Skills Confidence Empathy Interests Art Photography Graphic Design Writing Reading Volunteering Languages I able comfortably speak write English. I also able speak Spanish, skilled writing. I currently 3rd year Spanish Classes, I given opportunity join Spanish Honor Society school recently. And I also speak Vietnamese fluent level, I able write Vietnamese. Accomplishments Being offered opportunity create graphic design piece school event, artwork chosen visual. Meeting consistent deadlines work classes, including Graphic Design involves projects every week so, creative create original idea graded possibly featured art shows city. Taking part many volunteering opportunities span school activities outside events. Being chosen take part IT Program school, I learn Graphic Design. Volunteering Graphic Designer April 2015 Company Name － City State Another volunteering experience I found quite important skills classes I take graphic designer Walk Event school. The opportunity graphic designer would design poster/flier Walk Suicide event open I choose create design submit chance featured. My responsibilities involved creating design would clearly express beliefs Walk Suicide event, state information event time address, intrigue eye create interest overall. The event something I believed important I took time creating design took 2 days, ability create deliver timely manner. My design actually chosen used different social medias event experience I believe helped learn time management, deadlines, communication information something I enjoy. Cashier/Waiter/Greeter March 2013 Company Name － City State A volunteering experience I took part Dog Fair back 2013, opportunity people come fair find dogs wanted adopt also chance dog owners come dogs participate Dog races, raffles, purchase many dog related things support Dog adoption agency care dogs currently adopted yet. My first volunteer job greeter everyone entered fair, I record came park, asking donations, wanted participate races raffles. As fair days progressed skills shown improve around fair goers, I upgraded waiter many stands around sell food. I up-sold menu items, beverages increase profits would go towards donations dogs. I took necessary steps meet customer needs resolve food service issues. I able record orders, repeat back clear, understandable manner communicated volunteers. I rotated around, taking responsibilities cashier, waiter, greeter provide highest service I could give. Work History Animal Caretaker June 2014 Current City State Family Babysitter May 2013 May 2015 City State",DESIGNER
"737 INDUSTRIAL ENGINEERING MANAGER Professional Summary Self-motivated, innovative goal-oriented Industrial Engineer, Project Manager Team Leader dedicated boosting company revenue exceptional leadership rigorous cost schedule control techniques. Desires opportunity revamp processes procedures increase efficiency product quality. Skills Project planning development Strategic planning Lean manufacturing design Analytical Personable Dedicated team player Procedure development Dependable Work History 737 Industrial Engineering Manager 01/2014 Current Company Name – City State Manage lead Industrial Engineering team support 737 Wing Seal, Test, Paint Systems Installation build processes. Lead team daily activities production scheduling cycling, managing shop operating rhythm, process improvement implementation resulting $1.5M cost savings. Lead team track metrics manage major shop recoveries impact Final Assembly and/or Delivery Lead team use Lean tools order continuously Root Cause issues/opportunities drive improvements business plan Support 2 manufacturing Senior Managers Wings Director several Rate MAX readiness projects Manage Opportunities Risks recurring nonrecurring statement work Lead continue develop 4 sustaining Employee Involvement Team also 5.0 5S. Industrial Engineer Project Manager 09/2008 12/2009 Company Name – City State responsible managing complete Sine Wave Fab-Cell statement work (including M&PT developmental SOW) work break-down structure (MS Project) Fabrication Division Floor Beam developmental project 787-9 implementation. Negotiated priorities schedule DIE exercises cross functional team (M&PT, Supplier Mgmt, Program Engineering, Tooling, etc.) Integrated program perform risk analysis (Boris, etc.) worked mitigate risks program transferring knowledge technology production integration TAL, India. Developed/Provided status metrics divisional program executives. Shared responsibility Fabrication Estimating develop cost estimates division program. Fabrication Division focal Ti-Hybrid Floor Beams FAA cert hardware allowables. Integrated SMA/SDT develop producible test plans. As Fab-Cell 787 Sine Wave Shop I.E., Lead Green Rooms make sure aspects production accounted for. Material, component procurement, tooling, programming, ME planning, etc.) Analyzed value stream including capabilities capacity develop interdivisional forecasts, schedule commitments, critical paths manufacturing risks program. Negotiated organizations utilize equipment/process capabilities necessary complete Sine Wave Fab-Cell SOW. Loaded set priorities shop based participation developing strategy program stakeholders. Developed Schedule Mitigation scenarios part recovery planning exercises order meet high level strategies. Sole Industrial Engineer responsible technology transfer production India. Independently developed statistical models spreadsheets analyze data tolerances throughout product lifecycle determine work statement meets program production requirements. Participated Design Of Experiments (Using DMAIC) strategy obtain right data sample size prove process capabilities/limitations production readiness. Analyzed data define tooling compensation factors Production tooling. Participated manufacturing producibility representative weekly engineering configuration meeting sets product baseline designs. Assessed production equipment capacity relation takt time function analyzing rate readiness. Co-lead product marketing strategy expanding Sine Wave Structure opportunities future airframe applications. Industrial Engineer 12/2005 09/2008 Company Name – City State responsible business strategy special projects utilizing project/people management skills. Created integrated system large package capacity/forecast planning Boeing's tooling business. Independently developed implemented dynamic Daily Management Load Chart System. Developed hands scheduling tools production management. Member Auburn Site Core metrics South Site IE Process Council promotes best practices. Lean focal ATS. AIW certification Utilized lean projects ran workshops enhance customer alignment engagement ATS metrics systems focal Established shop floor metric package enable management visibility actual factory performance. Developed IE applications new MES system (Tooling's ERP). Industrial Engineering Supervisor 07/2010 01/2014 Company Name – City State Managed Led team Industrial Engineers daily activities (shop capacity planning/scheduling, tooling project management process improvement implementation) Responsible managing Business Plan resource allocation PPMO (Tooling Equipment Services 500+ employees) Oversaw Project Management tooling major projects (do) allow site achieve rate increases 35, 38 42+ airplanes per month Integrated MAX Leadership team develop implementation plan incorporate transition MAX using current facility platform Led Lean Steering team Lean Strategy PPMO identify implement process improvements throughout 737 Boeing Production System Participated PPMO Leadership Team member develop strategy, vision priorities organization side job) BCA Puget Sound IE Skill Team Captain Industrial Engineering Puget Sound Central Site managing continuously improving skill acquistion, development retention processes. Industrial Engineer Project Manager 12/2009 07/2010 Company Name – City State December 4th, 2009 July 30th, 2010. Industrial Engineer Project Manager Core Integration team Interiors Responsibility Center South Carolina Project. Responsible managing Business Operation functions including staffing, training, tooling, capital equipment, baseline statement work, baseline schedules, program management best practices. Responsible leading team Interior's project managers develop integrated implementation plans utilizing standard processes, metrics executive review, best practices RIO, Change Management, Financial Planning. Responsible managing opportunities risks associated Implementation new Interiors facility South Carolina. Led Interior's project effort way gathering data initial conception, making recommendation Independent Sourcing solution, approvals, getting funding authorization order release Long Lead Capital. Work cross functionally Fabrication Program Business Operations (formally known PMO) Program Directives Decision Memos. Education MBA Business Administration 2008 Seattle University City State Bachelors Science Industrial Engineering 6 2014 University Washington Industrial Engineering Project Management Certification Stevens Institute Accomplishments Has led managed teams Project Managers Industrial Engineers Has worked Employee Involvement/Engagement Teams improve processes office factory floor. Accelerated Improvement Workshop Certification Outgoing personality Honest easy going Quick study dependable High sense personal responsibility. Skills Assembly, BCA, Business Operations, Business Plan, business strategy, capacity planning, Change Management, hardware, Council, Delivery, Design Of Experiments, Engineer, ERP, Estimating, Financial Planning, functional, IE, Leadership, Director, people management, Mgmt, managing, product marketing, MAX, MES, MS Project, Paint, process improvement, processes, procurement, production management, program management, programming, Project Management, risk analysis, scheduling, Sound, spreadsheets, staffing, Strategy, TAL, vision, workshops",ENGINEERING
"DIRECT CLIENT COORDINATOR- COUNSELOR/ VICTIM ADVOCATE Professional Experience 09/2014 Current Direct Client Coordinator- Counselor/ Victim Advocate Company Name － City State Conducts individual counseling sessions clients address social, emotional, interpersonal deficits related sexual trauma abuse. Facilitates psychoeducational support groups consisting 6 10 clients focusing coping skills, emotional regulation, sexual abuse recovery. Interacts agency clinicians external resources school community personnel. Charts records confidential information client files. Effectively manages time caseloads based agency needs (counseling, court advocacy, groups, community education, etc.) Quickly responds crisis situations severe mental health behavioral issues arose. Conducts outreach, advocacy rehabilitative services regular cases crisis intervention. Collaborates programs community agencies enhance treatment processes clients. Properly trained supervised crisis- line volunteers.Strengthened agency rapport law enforcement officers, court officials community service agencies. 08/2012 03/2014 Sales Lead Company Name Oversee operations sales floor directing employees. Resolve customer complaints regarding sales service. Open close cash registers, performing tasks counting money, separating charge slips, coupons, vouchers, balancing cash drawers, making deposits. Credit Coach""- responsible tracking number store credit cards opened month, holding employee training meetings encourage sales. Recommend, select, help locate obtain merchandise based customer needs desires. Maintain knowledge current sales promotions, policies regarding payment exchanges, security practices. Watch recognize security risks thefts, know prevent handle situations. 07/2010 08/2013 District Manager, Salon Manager, Marketing Manager Company Name － City State Manage staff multiple tanning salons Salt Lake Valley, preparing work schedules assigning specific duties. Determine staffing requirements, interview, hire train new employees, oversee personnel processes. Review financial statements, sales activity reports, performance data measure productivity goal achievement determine areas needing cost reduction program improvement. Develop implement product-marketing strategies, including advertising campaigns sales promotions. Perform sales floor work, greeting assisting customers, stocking shelves, taking inventory. 11/2012 08/2013 Salon Sales Service Representative Identify prospective customers using business directories, following leads existing clients, attending trade shows conferences. Assist new salon owners aspects business, including product equipment purchase, software requirements, licensing requirements, marketing strategies, more. Estimate quote prices tanning beds, tanning bulbs, service maintenance, credit terms, warranties, delivery dates. Arrange direct delivery installation products tanning equipment. Consult clients sales tanning bed installs resolve problems provide ongoing support. Education Training 2017 Master Arts Psychology, MFT PCC Dual Emphasis Brandman University － City State USA Currently maintaining 4.0 GPA 2013 Bachelor Science Psychology University Utah － City State USA Centennial Scholarship Recipient 3.47 Personal Information Volunteer time Joaquin, 6 year old boy Autism spectrum home- based treatment program called Son- Rise program. *Work various goals play sessions as; eye contact, social referencing, interpersonal skills gestures. *Build upon relational aspects therapy, recognize small changes social behaviors. *Participate dialogue session program director continue learning techniques review goals. Interests Son-Rise Home Volunteer, September 2013 March 2014 Skills advertising, cash registers, Coach, conferences, cost reduction, Credit, Resolve customer complaints, clients, delivery, directing, employee training, financial statements, inventory, law enforcement, marketing strategies, meetings, money, personnel, policies, processes, product-marketing, reporting, sales, staffing, trade shows, trauma Additional Information AUTISM TREATMENT CENTERS OF AMERICA Son-Rise Home Volunteer, September 2013 March 2014 Volunteer time Joaquin, 6 year old boy Autism spectrum home- based treatment program called Son- Rise program. Work various goals play sessions as; eye contact, social referencing, interpersonal skills gestures. Build upon relational aspects therapy, recognize small changes social behaviors. Participate dialogue session program director continue learning techniques review goals.",ADVOCATE
"PROGRAM MANAGER Professional Summary Highly-motivated community service professional skilled networking, media outreach relationship development. Flexible versatile team player maintains sense humor pressure. Core Qualifications Citizen engagement Employee relations Media relations Inter-governmental legislative affairs Social media Event planning logistics Public speaking Copywriting copyediting Microsoft Word Excel expertise Strong communication skills Experience 10/2015 08/2016 Program Manager Company Name － City State Contributed relevant blogs, conferences events off-line online increase brand awareness. Managed complete redesign launch company's website [Number] months. Created official company page Facebook facilitate interaction customers. Managed social media programs, including Internet forums, blogs, social networking applications message boards. Presented current promotions public events tradeshows. Wrote newsletter marketing copy presentation materials special projects. Established effective working relationships clients, government officials media representatives. Developed implemented communication strategies information programs. Gathered analyzed data community needs interests. Developed published monthly citizen newsletter. Organized public appearances, lectures, contests exhibits increase product awareness. Designed web content, including monthly newsletters promotional calendars. Managed editorial content, design distribution external company newsletter. Conferred production, graphic design web-design personnel coordinate production corporate communications materials. Developed corporate communications strategies programs, including project timelines. Coached less experienced public relations staff members corporate communications practices. Proofread reviewed print electronic content correct grammar adherence house style. Revised campaigns response feedback creative director, account team clients. Reviewed edited colleagues' written work grammar, tone, voice creative quality. Implemented SEO strategy, resulting [Number] increase website hits. Used software manage efficient delivery track content drafts. Communicated designers, graphic producers, video editors videographers create cohesive company voice. Researched industrial technical information quickly come speed unfamiliar industries. Maintained awareness digital trends new emerging technologies platforms. 08/2011 Current Office State Representative Intern District Director City State Recruited, trained supervised 8-12 new staff members, interns volunteers year. Reviewed staff work gave comprehensive constructive feedback. Developed 28-page training manual new interns volunteers. Developed training program specific, assigned job tasks, including database management constituent casework. Drafted meeting agendas, supplied advance materials executed follow-up meetings team conferences. Planned publicized events, including securing $150,000 sponsorships. Edited distributed press releases pitches local national media outlets, securing positive coverage multiple publications. Attended community meetings forums answer questions, address complaints explain procedures. Collaborated community members educate public regarding issues constitutional amendments newly enacted legislation. Received screened high volume internal external communications, including email mail. Simplified topics healthcare, energy, government technology clear, concise compelling writing. Wrote newsletter copy presentation materials special projects. Created maintained spreadsheets using advanced Excel functions calculations develop reports lists. 01/2012 05/2012 Intern Company Name － City State Identified customer needs market research analysis. Tracked communication regarding clients using print electronic media. Education Bachelorof Science Public Relations University Texas Austin Public Relations Bachelor Journalism Broadcast University Texas － City Broadcast Skills Excellent interpersonal skills, Strong communication skills, concise, conferences, copyediting, Copywriting, clients, database management, email, Employee relations, Event planning, government, logistics, market research analysis, materials, Media relations, meetings, Excel, mail, Microsoft Word, newsletter, page, press releases, problem solver, Public speaking, publications, Fast learner, Self-starter, spreadsheets",PUBLIC-RELATIONS
"TECHNICAL DESIGNER Summary SPECIAL QUALIFICATIONS: Textile Engineering Knitting Garment Manufacturing Textile Printing Finishing Yarn Fabric Dyeing Spinning Weaving Textile Construction Embroidery Textile Testing Highlights CAD: Photoshop, Illustrator Accutrac Technical Packets Garment Construction Fit Computerized Manual Pattern Making Garment Embellishment Draping Sewing Fashion Illustrations Manual Computerized Merchandise Line Development Trend Color Analysis Understanding Target Customer/Markets Experience Technical Designer 01/2015 Current Company Name City State Created 65 complete development production technical packages including spec sheets 1 week. Developed pattern grade rules production sample garments accuracy. Coordinated 8 different manufacturing tasks led 30,000 unites production. Supervised creation garments, including fitting, detailing adaptations. Sourced, selected bought fabrics, trims, fastenings embellishments. Approved quality trims, creates fit comments production communicates fit corrections overseas timely manner. Notified factories construction quality issues provides recommendations corrections Negotiated customers suppliers oversee production. Provided input design sourcing teams regarding cost engineering. Collaborated designer, merchandiser, manager business partner ensure desired product achieved, retaining production schedule. Saved 60,000 units production coming effective solution design fault. Assistant Designer/Technical Designer 06/2014 12/2014 Company Name City State Vintage Casual Sportswear, Dresses Sweaters Created idea produce complete design hand using computer-aided design (CAD). Created complete development production technical packages including spec sheets. Created inspirational presentation materials trend, color product assortments. Provided research ideas reflect trends, also, reflect integrity aesthetics brand creating design boards (color, sketches fabric detail). Managed deadlines within development/Production calendar. Provided confirm gauges knit downs full fashion sweaters. Managed Design meetings, photo-shoots meetings customers fabric agents. Seek creative solutions specing garments/tech pack executions. Assistant Designer/Technical Designer 04/2013 04/2014 Company Name City State Created Tech Packs Line sheets import domestic styles. Managed track Current Styles software called Accutrac Applied Illustrator Photoshop proficiency create refine sketches. Updated BOMs catalog samples, maintain textile pattern libraries. Supported Design Team key aspects Design process creation adoption. Provided Fit Comments factories overseas (China India). Provided accurate Specs garment. Sourced Fabric Trims. Prepared Design meetings, includes preparation mood boards, color boards, fabric board, design board technical drawings collecting samples. Assistant Designer 07/2010 08/2012 Company Name City State Casual Sportswear, Dresses Sweaters. Assisted designing types Women's Casual Sportswear, Dresses Sweaters. Education Masters Business Administration United States University City State Business Administration Organizational Behavior, Data Information Systems Management, HR Administration. Masters Fashion Design March 2014 FIDM/Fashion Institute Design Merchandising City State GPA: Cum Laude Fashion Design Cum Laude Pattern Making, Garment Construction, Computer Aided Designing, Technical Drawing, Draping Sewing. Bachelors Engineering Textile Technology June 2010 RGPV University City State India GPA: Magna Cum Laude Textile Technology Magna Cum Laude Knitting Garment Construction, Fabric Construction (Woven Knits), Fabric Printing Finishing, Textile Testing. Gimatex Industries Pvt. Ltd., Maharashtra, India Spinning, Weaving Garment Construction Trained manufacturing yarn, utilizing yarn fabricate fabric, lastly utilizes fabric design garment. Paper Technical Textiles. This paper presents different type technical textiles, manufacturing, finishing, end uses. Skills photo, Photoshop, CAD, catalog, Color, Designing, Fashion, Drawing, HR, Illustrator, Information Systems, materials, meetings, Organizational, Design process, quality, research, collecting samples, Trend, type",DESIGNER
"LANDSCAPE TECHNICIAN Professional Profile Diligent driven banking professional achieved success variety roles increasing levels responsibility. An effective communicator team-builder strong analytical, management organizational skills. Highlights Analytical Detail-oriented Excellent communication skills Strong work ethic Risk management expertise Excellent time management skills Exceptional customer service MS Office proficient Experience 07/2015 Current Company Name － City State Loss Prevention/ BSA Analyst Evaluate current fraud situations formulate recommendations reduce future Use anti-money laundering (AML) software review members' activity money laundering suspicious activity. Review structuring reports software functional. Work cases alerts generated software, documenting conclusions reached actions taken. Review member accounts determine posing higher risk. Obtain evaluate EDD forms information. File Suspicious Activity Reports (SARs) necessary. Provide effective written oral communication members concerning extended holds, possible fraudulent transactions, security measures taken. Document actions accurately timely. Work Fraud Security Managers investigations recoveries; Operations (when necessary) ensure fraud limited/prevented; financial institutions merchants process fraud claims 04/2014 07/2015 Company Name － City State Branch Representative Provided superior member service Retail branch, answering/ resolving member questions, discrepancies; performed processed transactions sales side branch- i.e. membership/ loan applications; resolving account related issues; cash-related responsibilities related service side Achieved assigned cross-selling performance goals proactively offering appropriate products services member ensure Credit Union's growth goals Developed maintained strong working knowledge PFFCU products services, well policies procedures associated entire branch order ensure operational effectiveness Produced work thorough completed minimal errors, delivered highest level service ensuring member information secured protected Maintained superior volume level work performed; adhered PFFCU policies procedures 11/2011 10/2013 Company Name － City State Operations Supervisor Oversaw supported day-to-day department production activities included cross training, control, audit activities, production, quality control achieve targeted business goals objectives. Facilitated departmental workflow, ensured work properly safeguarded controlled accordance banking policies procedures; identified, minimized escalated risk appropriate. Ensured work adhered regulations compliance CFG policies, departmental policies, risk avoidance standards SLAs; contributed improvement customer experience. Tracked reported key department metrics include productivity (group team), large dollar items, general ledger errors, teller errors, customer impact service level agreements. Reporting demonstrated team's operational effectiveness efficiency Retail Corporate units. Recorded passing audits, 90% customer service, SLAs met 5 consecutive years providing guidance, training leadership 12 junior team members achieved individual department goals. Provided input performance review process; motivated, incented, rewarded desired behaviors team providing feedback utilizing available reward recognition programs. 02/2008 11/2011 Company Name － City State Senior Operations Associate Provided oversight, monitoring, decision making workflow team Operational researchers fast paced environment requiring application various complex methods, procedures knowledge business unit's product(s) application(s); repaired negative impact internal external customers. Researched customer, brand, bank inquires using advanced analytical skills determine source problems. Accurately resolved ensured work product adhered regulatory compliance guidelines, departmental policies, quality control service level agreement requirements. Minimized risk bank utilizing knowledge regulatory compliance requirements. Achieved multiple individual corporate recognitions. Delivered prompt, accurate excellent customer service. Served mentor 18 junior team members. Communicated technical support management team department colleagues business specific systems and/or processing issues resolved negative bank exposure. 11/1999 02/2008 Company Name － City State Teller Manager Managed opening closing times main branch. Oversaw training new branch employees Managed team 10 branch tellers Balanced daily cash deposits bank vault inventory zero error rate. Received regional branch recognition award outstanding customer service. Received internal audit score 90% 5 consecutive years Adhered Citizens Bank security audit procedures. Adhered federal state compliance guidelines retail banking. Education 2010 Peirce College City State Bachelor Science Business Administration Magna Cum Laude Technical Skills Qualifications Analytical skills, banking, coaching, oral communication, Credit, customer service, decision making, financial, forms, functional, general ledger, leadership, mentoring, performance management, policies, process improvement, quality control, Reporting, Retail, selling, sales, service level agreements, technical support Highly accountable experienced operational effectiveness, performance improvement initiatives, BSA compliance, regulatory audit procedures. Excellent research analytical skills, process development, delivering exceptional customer service. Ability acquire technology quickly proficient various banking credit union internal financial systems. Banking systems, Credit Union systems: Epysis/ Symitar, Meridian Link, STAR Network, Patriot Officer, VISA",ARTS
"ASSOCIATE, INVESTMENT BANKING OPERATIONS Highlights Proficient Microsoft Office (Excel, PowerPoint, Word, Access), Minitab, Maple, Lingo, HTML Applications Experience SAP programs well Six Sigma Detail-oriented Analytical​ Troubleshooting problem solving Superior communication, group dynamic, time management, organizational leadership skills Experience Associate, Investment Banking Operations 07/2013 Company Name City State Intern, Syndicated Loan Operations 06/2012 － 12/2012 Company Name City State Responsible performing maintenance 150 deals 1000 loans, including processing notices loan activity, managing cash flows, monitoring past dues exceptions. Identified issues partnered agent banks define root cause implement remediation plan. Prepared distributed weekly status updates agent banks several deals. Responsible monthly checklist process, ensuring integrity month-end data. Intern, Derivatives Operations 12/2011 － 05/2012 Company Name City State Responsible updating creating backend client contact details database ensure efficient communication clients successful compliance federal regulations. Prepared bi-monthly critical executive scorecard reports senior management ensure corporation complied federal confirmed-trade regulations. Improved efficiency reporting developing system enhancements, including macros generating business critical compliance reports equity credit derivatives. Education 2013 Bachelor Science University Delaware Operations Management City State Minor Economics GPA: 3.978/4.0 Awards/Distinctions: Distinguished Operations Management Junior, Alpha Lambda Delta Honor Society, National Society Collegiate Scholars, Dean's List (all semesters)",BANKING
"BUSINESS SOLUTION PROJECT MANAGER Skills PLM (PTC Enovia); SQL; Crystal Reports; Google Analytics; JIRA; HPQC; QlikView; Cognos; Advanced Microsoft Access; Advanced Excel; SAS; Power Point; SharePoint; Visio; MicroStrategy; ASPEN; Microsoft Project; JCL; Jobtrac; TSO; CA7; Tivoli; Maestro; Telnet; FTP; Group1; Unix; Exceed; Citrix/Metaframe; Altiris Experience Business Solution Project Manager 01/2011 01/2017 Company Name City State Technical process expert web-based marketing systems resolved complex business issues, ad-hoc reporting, analysis departments, design, operations, product managers, sourcing, warehouse international markets consisting 700 employees. Pivotal product creation lifecycle ensure product retailed markets time. Implemented competitive advantages quick easy use tools training guides product creation, e-commerce site management, product lifecycle management (PTC Flex PLM), digital merchandising, asset management range segmentation application. Worked shore team implement changes. Trained supported digital merchandising tool analyze completive purchases. Distinguished user requests underlying true needs provided options recommendations best implement solutions drive results. Used Google Analytics homegrown applications analyze user behavior. Collaborated Regional Store Replenishment Managers reduce ordering lead times achieve target goals providing store specific ordering data. Responsible analyzing business issues span across entire supply chain. Drive impactful decisions modeling, optimization, varying complexities, benchmarking vendor score cards. Improved operational effectiveness efficiency driving Speed-To-Market components seasonal marketing process framework reduce warehouse capacity product liquidations product. Followed change management procedures compliance guidelines (SDLM) includes gathering user requirements, gap risk analysis, systems landscape as-is to-be work streams, write review functional/technical specifications, create execute system integration (SIT) user acceptance test scripts (UAT), stress testing, process flowcharts, developed SQL reporting queries, develop training documentation, release notes, cutover/deployment go live activities, IT service ticket management, conduct training sessions. Lead Data Migration Analyst 01/2008 01/2011 Company Name City State Lead systems expert review systems process moved new infrastructure entire company. Played critical role move existing network. Recruited lead migration implementation SAP 7.0 Accelerated SAP methodology CRM, SD, MM, WM, FI/CO PLM (Enovia). Moved existing platforms new system landscape. Reviewed recommended several software vendors determine best application fit business needs. Executed data analysis, cleanup, validation reports utilizing relational databases, SQL, SAS migrate new structure. Developed wrote SOP Database process flowcharts document as-is to-be processes. Quality Assurance Data Analyst 01/2006 01/2008 Company Name City State Worked closely quality engineers new product launch inspections. Reviewed known defects engineering developing new product, avoiding costly redesigns. Ability understand changes trends company category performance, identify elevated potential issues. Collected raw data analyze, interpret, generated reports graphs upper management. Escalated issues/defects required, enforce corrective action. Senior Forecast Analyst 01/2006 01/2006 Company Name City State Responsible direct marketing research levels sales demand forecasting identify opportunities organizations become profitable, increase revenues. Determined executed decisions forecast quantities per style production ramp authorize tooling molds ensure objectives achieved exceeded. Prepared key information monthly forecast buy meetings. Analyzed distributed forecasting information production groups, sales, production, costing teams. Provide Functional Excellence area supply chain data KPI's. Send reports regular basis team. Marketing Budget Forecast Circulation Analyst 01/2002 01/2006 Company Name City State Developed technology efficiencies track forecast weekly sales, demand expectations, inventory levels resource planning generate catalog profitability. Comprehensive data mining, customer segmentation statistical analysis produce catalog mailings. Analyzed customer performance target promotions catalog vs. e-com sales generate sale profitability. Forecasted weekly total program sales catalog using historical data. Analyzed click rates, bounce tracking, abandon rates, event driven emails understand user Internet behavior. Optimized strengthened Customer File Master recommend changes marketing plans improve business sales. Education Training Bachelor Science Information Systems Northeastern University City State Information Systems SAS Business Intelligence Client Tools, SAS Training Center New York, NY Administering Microsoft Windows NT 4.0, New Horizons Training Center Braintree, MA Fundamentals Solaris 2, Sun Microsystems Massasoit Community College City State Introduction Software Design Development Massasoit Community College Boston University Center Information Technology City State Concepts Facilities Emerging Technologies Skills asset management, benchmarking, Business Intelligence, Citrix, Cognos, costing, Crystal Reports, data analysis, data mining, Database Management, direct marketing, e-commerce, forecasting, Google Analytics, inventory levels, merchandising, SharePoint, MicroStrategy, relational databases, sales, SAP, SAP 7.0, SAS, Software Design Development, Solaris 2, SQL, system integration, Tivoli, Unix, validation",APPAREL
"INFORMATION TECHNOLOGY SPECIALIST Summary Highly skilled results-oriented IT specialist extensive experience Software Development, Software Configuration Management, Project Management, System Planning Specification Development, CMMI5, Quality Assurance Testing. Highlights Process improvement Quality assurance control Results-oriented Relationship building Productivity improvement Project development lifecycle Detail-oriented Work flow planning Experience Information Technology Specialist August 2006 Current Company Name Track control 150 change requests per month. Manage repository Software Customer Requirements Documents, Agreements Governance Specifications. Document communicate defects problems stakeholders developers. Develop report critical metrics related CRSMB change request activity. Ensure activities involved software design, coding testing application software successfully completed releasing software independent testing deployment production environment. Deploy application software Test Production environments using code management tools. Manage logging change requests tracking system assigning work activities members branch. Evaluate adequacy current CM processes procedures make recommendations CM process improvement. Coordinate communicate developers, subject matter personnel, stakeholders, database management support project managers. Performed platform testing performance testing migration Serena Business Management (SBM) system. Collaborated design Serena Business Manager (SBM) Workflow. Administrator Serena Business Manager (SBM) System. Proficiency working Serena Version Manager software repository, WinSCP Reflections migration staging application software testing production LINUX environment. Maintain Branch's SharePoint Site, ensuring current documentation resources available Division. Document CM procedures provide training new CM staff members, members Division. Execute test scripts needed implementation deployment software related Test Production project development. Assure software releases performed compliance established CMMI guidelines. Solve technology related issues researching potential problems offer solution deployment software change request tracking. Ensure CM change request passed regulated security checks. Maintain well established, well defined, documented, repeatable processes within standards Capability Maturity Model Integration (CMMI) Computer Specialist August 1996 August 2006 Company Name Detailed refined requirements, wrote algorithms, developed programs command procedures. Developed solutions improve software performance. Enhanced testing procedures. Performed software testing, debugging, validation using internally developed test scripts, test plans, results criteria. Developed delivered software products. Communicated IT staff subject matter project requirements Conducted program demonstrations team members prior release software. Performed extensive database testing, automated testing data validation support MAF/TIGER database's migration Oracle. Developed database test scenarios supporting software Pro C Oracle validate migration Oracle platform. Worked extensively PL/SQL, SQL, Shell scripting LINUX, JavaScript, SAS, Visual Basic. Attended meetings Division managers review project status proposed changes. Created status reports posted GEO website management review. Designed maintained branch website. Computer Specialist July 1994 August 1996 Company Name Designed developed electronic questionnaires, ""instruments"", Computer Assisted Survey Information Collection (CASIC) activities. Led meetings subject matter staff review project status proposed changes. Met subject matter staff sponsor details development programming specifications, design testing CAI. Delivered status reports stakeholders budgeting planning purposes. Collaborated program sponsor draft project schedules plans. Served single point contact project scheduling changes. Program Manager Survey Inmates Local Jails. Mathematical Statistician February 1988 July 1994 Company Name Worked Research Methodology Branch Industry Division. Worked team statistical methodology designing ratio estimation procedure. Developed estimation variance methodologies. Developed sampling frame, independent probability proportional-to-size sampling (PPS) maintenance surveys. Designedcomputer algorithms assigning sampling weights, nonresponse sample weight adjustment, calculation estimates, variances, relative standard sampling errors. Developed computer software needed survey sample selection. Provided programming expertise, assisted subject matter analysts software instruments aiding data reviews many annual monthly surveys. Education Applied Probabilty Statistics University Maryland Survey Theory USDA Graduate School Master Science Urban Regional Planning Indiana University Pennsylvania Bachelor Arts Physical Geography Indiana University Pennsylvania Professional Development Training Serena Business Manager Composer Serena Business Manager Administrator Configuration Release Management Training Unix Programming Oracle 10G Programming Oracle JDeveloper Java Programming Object Oriented Programming Intro UNIX Systems Advanced UNIX Learning PERL Advanced C Language Programming Advanced PL/SQL Programming Fundamentals SAS SQL Processing SAS SAS Programing Table Processing SAS Output Delivery Systems Utilizing VAX/VMS Demand Terminal Language Package References Objects Modules Skills Configuration Management, Process Development, Process Improvement, Database Management, Software Development, Software Testing, Serena Version Manager, Serena Business Manager, Serena Business Administrator, Reflections, WinSCP, JavaScript, LINUX, Microsoft Access, Office, SharePoint, Enterprise, Oracle, PL/SQL, Oracle SQL, C, SAS, LINUX, Visual Basic",INFORMATION-TECHNOLOGY
"SENIOR EXERCISE SPECIALIST SPORTS AND RECREATION COORDINATOR Summary Pursuing project management work, I leverage ten years professional experience coordination skills towards growing company. I thrive fast-paced environments seek constantly raise level performance organizational excellence. Highlights Project Manager, Enthusiastic, Driven, Microsoft Office Proficient, Organized, Committed Excellence MS Office Project Business strategy marketing Exceptional communication skills Experienced planning organizing Problem solver Excellent leadership interpersonal abilities Adaptable Resourceful able network shared knowledge Experience Senior Exercise Specialist Sports Recreation Coordinator Coordinated redesign grand re-opening corporate health facility, ensuring seamless integration new equipment layout. Planned scheduled rollout new fitness classes. Directed members grand re-opening day represented fitness center new improved site service. Held post-project meeting reviewing status site remodel, discussing lessons learned, getting feedback team members. Designed floor layout using CAD drawing. Supervised new hires interns. Quickly grew coordinatory responsibilities within one year hire. Generated task lists action items interns follow. Met regularly direct management stakeholders (via in-person meetings, conference calls, webinars) oversee smooth daily operation facility projects. Took distributed meeting minutes. Coordinated participated special events sport tournaments, scavenger hunts facility remodel, creating atmosphere collaboration family. Through role definition teamwork, publicized new programs, sports recreation rollout availability new classes marketing initiatives. Marketed sports recreation program flyers, digital notices social corporate media. Launched successful pilot sports recreation program line organizational expectations. Establish scheduled recreational fitness activities fitness challenges, workshops, team building sports tournaments. Led workshops health wellness topics posture, nutrition, exercise. Proactively research new ways improve recreation, health wellness opportunities offered fitness center, inform Safeway corporate employees them. Plan execute fitness programs. Implemented various sport recreational leagues, complimentary fee-based. Collected kept records fess team apparel, league costs facility equipment. Monitor track clients' progress engagement programs. Procured fitness equipment needed operate fitness center. Networked representatives vendors Plus One sites acquire fitness materials discuss industry trends. Worked independently vendors purchase orders. Work closely stakeholders project phases fitness equipment sourcing procurement, design development installation equipment. Conducted quote gathering, purchase order development administration, invoice processing. Maintained expense reports. Started Safeway's sports recreation program, designed promote team building, camaraderie, healthy lifestyles physical activity. Play integral role successfully driving small group personal training sales performing fitness assessments, coordinating group. Senior Specialist Coordinator 07/2013 Current Company Name City State Fitness Strategy Specialist 03/2011 02/2013 Company Name City State Played integral role successfully establishing new hospital affiliated wellness facility. Ensured smoothness grand opening helped create positive identity wellness center. Designed documented fitness goals programs special populations including diabetics, elderly, obese, cancer survivors, sedentary, high-risk groups. Tracked improvements delivered progress reports participants. Worked extensively senior citizen clientele, rehabilitated knee hip replacement patients, performed health risk assessments new members, provided personal one-on-one health consultation. Provided instruction multiple formats, including cardiorespiratory,specialty, strength endurance training, resistance training, plyometric core balance training. Legal Firm Administrator 09/2004 11/2010 Company Name City State Created innovative templates accelerate court stipulation filing process, implemented requirement attorneys input legal assistants. Took challenge reconciling gaps high-visibility audit, reprioritizing team workload. Documented procedures, recommendations, policies. Drove process improvements cost savings. Completed daily, month-end, quarter-end reports foreclosure department. Identified efficiency improvements, resulted significant savings time, money manual error. Utilized various technologies case management systems, perform audits, database inquiries, report generation, etc. Drafted contracts stipulations accordance state policies regulations filed court. Maintained external client internal firm databases, resulted workflow date times. Performed data validation reconciliation trusted access systems. Served liaison firm client financial institution. Proactively communicated client relationship accounts. Trained colleagues job functions including database inquiries, report generation, client systems, time management, communications. Education M.S Project Management University Wisconsin City State Project Management B.S Kinesiology California State University Kinesiology Skills agile, balance, Budgeting, Business strategy, CAD, interpersonal, communication skills, consultation, contracts, clientele, client, clients, databases, database, driving, special events, filing, financial, drawing, instruction, layout, team building, leadership, legal, marketing, materials, meetings, access, money, Microsoft Office, MS Office, network, organizing, organizational, policies, Problem solver, procurement, progress, reconciling, requirement, research, sales, scheduling, teamwork, time management, validation, workflow, workshops",FITNESS
"MANAGER, FINANCE Summary Strategic analytical finance accounting professional 15 years experience success financial analysis, budget preparation financial reporting. Very detail oriented experienced grant management, general ledger reconciliation, management team- building skills. Highlights Budget Preparation Variance analysis Forecasting Cash Flow Analysis Financial reporting Superior time management Management Supervision Proficient Prophix General ledger accounting aptitude Certified Public Finance Officer Accomplishments Budgeting Extensive experience preparing, analyzing reporting various types budgets. Subject matter expert development installation new budgeting software, Prophix. Auditing Experience Financial Statements audits, reviews, compilations audits Governmental organizations. Accounting Skills Reconcile various general ledger accounts, explain variances prepare reports review departments monthly basis. Experience Manager, Finance Dec 2007 Current Company Name － City State Prepare analyze annual operating budget schedules business units Prepare monthly cash flow reports analysis data Perform monthly reconciliations various general ledger accounts Manage cash management, banking treasury functions Manage debt management compliance Monitors compliance EMMA, bond covenants bond requirements Conduct training operating budget software Serve Financial Advisor budget data Maintain Prophix database operating budget account line item details Supervise, train appraise Staff Accountant Financial Analyst Monitor evaluate federal grants spending grant allocations excess $15 million dollars annually Manages coordinates Passenger Facility Charge Program Preparation Single Audit Schedule Federal Awards annual basis Prepare annual reporting DEA receipts expenditures Department Justice Maintained database Capital Projects Expenditures Prepared payroll benefit budgets Prepared commercial paper schedules entries required record monthly transaction entries perform fee analysis Prepared analyzed airline variable calculations Capital Funds Accountant May 1999 Dec 2007 Company Name － City State Prepared quarterly reports Federal Aviation Administration Reviewed capital invoices correct account number, cost element codes, business unit grant approvals Ensured accuracy compliance prevailing wage laws contractors subcontractors Monitored collection disbursement Passenger Facility Charges Provided monthly quarterly reports Senior Management Reviewed change order requests completeness accuracy Oversaw accounting retainage interest capital contracts Performed account function bonds, PFC's grants reconciled general ledger monthly basis Evaluated deferred revenues advance grants prepared entries recognize income appropriate Completed DEA processing, reconciliations reporting Task Force Airport Funds Maintained proficiency understanding single audit assisted assurance Authority compliance Facilitator CORE team 2006 Created various spreadsheets ensure compliance prevailing wage Senior Financial Analyst Oct 1997 Mar 1999 Company Name － City State Prepared financial information annual reports, semi-annual reports prospectuses Compiled analyzed total return information monthly basis Reviewed propriety invoices expense authorizations fund expenses Ensured expenses paid timely manner accounts payable Acted liaison audit firms mutual fund clients Provided various information governmental regulatory agencies Performed expense analysis Fund Group document explanations variances Obtained information prepared proforma's clients Trained new analysts job duties responsibilities Prepared quarterly books distributed Fund's Board Directors Created analyzed expense accruals portfolio Fund Group Performed value-added services required clients internal departments Chargeback Analyst Jun 1995 Oct 1997 Company Name － City State Maintained largest vendor weekly sales $1.2 million+ Reduced Cardinal exposure resubmissions 120 days+ 60 days Acted liaison internal departments vendors Collected unpaid balances vendor resubmission phone calls Analyzed detail summary agings Communicated resolved various issues vendors Researched various issues reconciliation purposes Trained new employees chargeback analysis reconciliation Education Bachelor Science Business Administration Accounting Finance The Ohio State University － City State Business Administration Accounting Finance Skills Budgeting, Analysis, Management, Cash Flow, Prophix Software Administrator",FINANCE
"SR. FREELANCE DESIGNER/PRODUCT DEVELOPMENT MANAGER Summary Product Development Manager/Sr. Designer Apparel, Packaging, Graphics. Responsible delivering fashion needs wide range products. Ability collaborate Product Development team, execute production. Create trend/theme boards, color palettes hand/computer sketch. Strong understanding production well cost structure technical packages. Ability provide clear, accurate, complete specifications style. Area Expertise: Strong fabric knowledge Cut n Sew, Woven's, Sweaters; Skills Adobe Creative Suites-Illustrator, Photoshop, Indesign-CC, Microsoft Office- Excel, Word, Power Point, Lotus Notes, Outlook. CAD- Ned Graphics-Easy Weave, Easy Knit, Coloring Repeat. Working knowledge U4ia Kaledo. PDM/PLM. Experience Sr. Freelance Designer/Product Development Manager 07/2012 Current Company Name City State Worked cross functionally building maintaining relationships product development departments. Execute product details including construction, detail, color, form, style, fit, graphic application, trim, etc. Worked directly clients stages development production. Worked clients selling designing interior homes BALLARD DESIGNS/POTTERY BARN KIDS. Developed packaging multiple apparel /footwear companies TJX/AVERY DENNISON. Designed graphic design -t-shirts/pet wear B POSITIVE PROJECT/PETRAGEOUS DESIGNS. Designed Children's apparel including sleepwear, sweater sets, rompers, dresses BABY TOGS/BABY FAIR/ZUTANO. Sr. Apparel Designer/Product Manager 10/2002 06/2012 Company Name City State Managed developed product development process. Designed artwork graphics specific classifications apparel focusing Men's, Ladies, Children's apparel. Worked product teams build design garments fit costing structure providing new exciting assortments. Cross functional leader led teams including merchants, overseas offices, management, product development drive accountability enroll team commitment meet business objectives. Use relevant appropriate resources accurately determine, anticipate validate current future trends, competition, retail landscape business drivers. Grew Children's Sweater business $100,000 business $10,000.000.00 business 10 years. Designed 600 unique styles 4 month period time. Saved 30K print development utilizing artwork prints departments. Monitored production flow accordance company calendar. Reviewed WIP (work progress) reports ensure time delivery. Provided accurate sketches including detailed close-ups technical designs. Approved Submits including lab dips, knit downs, strike offs, label/packaging, fit production. Trained mentored team 3 Designers 20 Freelance Contractors. Senior Designer/Product Manager 09/1999 10/2002 Company Name City State Merchandised designed product line children's junior's cut -n- sew, woven fabrications. Supervised sourcing process achieve best possible cost throughout creation process. Managed sourcing ordering fabric yardage, trim details specific classifications season. Created utilized PDM design sketches specification pages. Attended fittings prototype meetings production samples. Responsible merchandising Apparel product per delivery. Partnered team throughout development cycle initial tech pack, print fabrications end product. Responsible completing technical line drawings, keeping visual needs date, building detailed tech packs. Present effectively confidently levels organization Prepares global price proposals using established tools guidelines. Consulted Buyers MMC competitive situations arise. Traveled overseas offices Asia 2-4 times year ensure correct fabrication, development, execution production accurate. Strong organizational, time management, communication presentation skills. Managed 2 designers, created mentored designer's pathway growth promoted. Home Textiles Account Manager Company Name City State Managed development process design implementation- home décor, candles, seasonal products, domestics, home textiles. Worked overseas factories sample, negotiate price package line items sale. Worked buyers development offshore sourcing seasonal programs. Presented merchandised plan-o-gram Buyer seasonal programs end caps. Worked designers creating bedding, window treatments tocreate mix match line. Responsible executing key strategies projects, creating mood boards aid buyers. Managed team 4 Assistants. Education Training Bachelor Science Textile Design 1992 Syracuse University City State Skills Product/Brand Development Trend/Color Sourcing/Negotiation Print Repeat/Textile Design Technical Fit Knitwear Expert",APPAREL
"ACCOUNTANT Summary Results driven award winning accounting auditing professional ten years experience. Motivated team leader excellent mentor. Exceptional skills in: Generally Accepted Accounting Principles Generally Accepted Auditing Standards Interviewing Techniques Research Data Gathering Financial Analysis Budget Preparation Accounts Payable/Accounts Receivable Implementing Effective Internal Controls OMB Circular A-133 MS Office Experience 09/2015 03/2016 Accountant Company Name － City State Evaluated effectiveness financial processes, made procedural changes improve Child Support Cashier Collections Settlement which, decreased incidence misallocated funds due software glitches documentation mistakes. Recommended video surveillance system installation which, safeguarded cashiers. Participated committees task forces established analyze resolve systemic problems. Performed financial data analysis $1.3 million 4,700 receipts locate busy periods Child Support Cashier Booth, noted Cashier Booth usually busy beginning end month well around holidays. Interpreted implemented variety policies guidelines, proposed findings solutions decrease errors susceptibility fraud utilizing second cash register Child Support Cashier Booth cashiers may feel overwhelmed high client volume. Supervised trained six staff members proper utilization policies procedures insure would less possibility inaccuracies. Reviewed approved twelve bank reconciliations insure accuracy. Reconciled Child Support Fee check register daily monthly basis. Audited Child Support Files, reconciled amount Child Support owed PACSES (Pennsylvania Child Support Enforcement System),. 09/2014 09/2015 Administrative Specialist II Company Name － City State Posted entered accounting data City's financial database using proper fund codes. Gathered reviewed supporting detail well re-computed invoices backup documentation, authorized invoices payment. Examined accounting records ensure data correctly consistently recorded. Identified corrected incorrect entries clerical errors. Also, communicated vendors assist billing disputes. Prepared bank deposits booked income SELF Inc. client savings accounts Quickbooks. Also, recorded receipt money orders. Reviewed evaluated target, operating, quarterly budgets funds amounting approximately $100 M. Developed reports required Federal State monitoring agencies Homeless Prevention Rapid Re-Housing (HPRP) Child Adult Care Food (CACFP) program within deadlines. Reviewed relevant regulations, contracts, laws, ordinances procedures governing departmental decision-making. 04/2005 09/2014 Auditor II Company Name － City State Evaluated city departments conformity SAPS (Standard Accounting Procedures), GAAP (Generally Accepted Accounting Principles), departmental policies procedures. Audited city departments grant compliance CFDA (Catalog Financial Domestic Assistance) state requirements. Assessed Federal State grant compliance requirements including: laws regulations, administrative procedures, contract terms, general grant stipulations. Reviewed prior year's audit documentation, audit report, management letter, budgetary testimony. Met department representatives entrance conferences discuss objectives timetables. Interviewed department officials gain knowledge internal control systems place. Also, prepared internal control questionnaires assist modification audit programs. Selected audit sample, completed attribute testing sample items. Prepared organized audit work papers. Formulated findings recommendations based exceptions found. Investigated cases suspected fraud abuse including: noncompliance Charter School laws, contractual fraud, co-mingling funds, overstatement assets financial statements. 01/2003 04/2005 Accountant Company Name － City State Searched account histories locate imbalances incorrect entries. Prepared invoices reconciled asset liability account balances 300 agency contracts, accounted $550 M per fiscal year. Established maintained effective working relationships agency officials administrators. Compiled, summarized, analyzed financial data concerning accounting transactions. Performed basic statistical analyses determine trends, estimates, significant changes. Examined accounting source documents conformance standard accounting principles, departmental citywide procedural directives guidelines, legal budgetary restrictions. Provided technical direction staff six financial service staff members. Education Bachelor Business Administration Accounting Fox School Business, Temple University － City State Accounting Professional Affiliations Assisted auditing Emergency Medical Services (EMS) found 60% Philadelphia Fire Department (PFD) ambulances met widely accepted standard arriving scene medical emergency less nine minutes, ambulance crews overworked, demand EMS units excessive. Won bronze Knighton Award National Association Local Government Auditors (NALGA) submissions -Reviewed School District Philadelphia's Charter School Office noted 51 63, 81%, charter schools' files incomplete, missing items charter agreement itself, articles incorporation proof insurance leaving vulnerable fraud. Recognized excellence Association Certified Fraud Examiners (ACFE) Skills Accounting, administrative, agency, audit report, backup, bank reconciliations, basic, billing, budgets, cash register, Cashier, Catalog, clerical, conferences, contracts, client, data analysis, database, decision-making, direction, documentation, Financial, financial statements, funds, legal, money, policies, processes, Quickbooks, video",ACCOUNTANT
"BUSINESS DEVELOPMENT LEADER Summary BUSINESS DEVELOPMENT MANAGER Experienced leader 7 years experience working sales, marketing business development specialization identifying, developing, maintaining new strategic business partnerships. Propelled small chemical trading firm flourishing manufacturer, national distributor global manufacturer's sole-trading partner. Highly motivated, tough negotiator excellent verbal written skills. Expertise engaging decision making devising winning sales strategies solutions. Innovative, adaptable, analytical, action-oriented, flexible working suppliers customers dynamic international markets. Developed sole-selling agencies 4 different manufacturers 3 different countries encompassing 6 different products. Experienced working collaboratively cross-functional teams technical, legal, finance, sales marketing. Bringing creativity, complex problem-solving skills, entrepreneurial drive, unceasing spirit endeavors. Skills Strong business acumen Managing cross functional teams Motivational management style Sales pricing strategies Customer-focused sales leader New product market development Strategic sourcing hedging Data-driven decision making Demand prediction Supply chain resource management Cost control profit maximization Project planning development Business forecasting strategy MS Office Suite, Adobe Photoshop, Macromedia Flash Dreamweaver, Programming Skills HTML, C, C++ Experience Business Development Leader Partner Director Feb 2010 Nov 2017 Company Name － City Spearheaded company-wide marketing campaigns introducing new products boosted sales 67% 1 year. Increased gross profit 135%, net profit 133% EDITDA 100% less 7 years. Ensured long-term profitability researching renegotiating vendor customer contracts. Identified eliminated loss making products promoted profitable ones. Single-handedly developed large customer base new product range increasing sales zero base $2 million 4 years. Demonstrated strong leadership recruiting, training managing 20 employees across different locations multiple departments. Managed accounts 300 customers directly, retaining almost till date. Strategically sourced products negotiated long term contracts consistently beating aggressive competition reverse auctions win business major manufacturer. Gained market share post recession years 2008 2009 segmenting customer base servicing new specialized niches. Developed implemented employee welfare policies company policies ethical way conducting business. Assisted preparing balance sheets filing multiple tax returns including income tax, excise duty, service tax, value added tax, goods service tax. Worked closely auditors, set budgets expenses, negotiating secured unsecured credit lines banks. Teaching Assistant Aug 2007 Dec 2009 Company Name Graduate Teaching Assistant Worked two half year graduate teaching assistant, teaching organic chemistry laboratory undergraduates. Trained 250 students basic semi-advanced theoretical laboratory skills organic chemistry Responsibilities. Presented lectures class 100-150 students. Conducted multiple one-on-one student review sessions. Responsible making presentations, teaching course material, teaching lab skills, grading assignments final exams. Education Training Masters Science Organic Chemistry May 2010 Organic Chemistry Research Thesis Option), Virginia Tech Bachelor Technology Dyes Intermediates, Institute Chemical Technology May 2007 Dyes Intermediates, Institute Chemical Technology Research Publication Pd-catalyzed amination; Tetrahedron Letters. 2011, 52, 916 Research Project: Mild convenient ways prepare N-alkyl tacrines (June 2008 May 2010) May 2007 Skills Dreamweaver, Adobe Photoshop, balance sheets, basic, budgets, C, C++, chemistry, contracts, Cost control, credit, clients, decision making, delivery, filing, Macromedia Flash, forecasting, functional, gross profit, HTML, leadership, leadership skills, Letters, logistics, Managing, manufacturing processes, marketing, market, market development, MS Office Suite, win, 2000, negotiating, negotiator, policies, presentations, pricing strategies, profit, Programming, Project planning development, Publication, quality, quality assurance, recruiting, researching, Research, Sales, Self-starter, strategy, Strategicsourcing, Supply chain, tax, tax returns, teaching",BUSINESS-DEVELOPMENT
"OPERATIONS TECHNICIAN Summary To obtain solidify career-oriented position, learn valuable skills processes, contribute best abilities goals, objectives, growth organization. Highlights OSHA CERTIFIED (Alliance Safety Council 2014) Experienced following software: Visio, StudioOne, ProTools, Ableton Live, Zbrush, Corel Painter, Alchemy, Adobe Photoshop, Adobe Illustrator, Adobe DreamWeaver, Adobe Premiere Cool Edit Pro, Excel, Access Database among others. Experience April 2014 Current Company Name City State Operations Technician Become familiar new projects respective layouts strategize best course action advising clients staging materials working stations highest efficiency. Maintain good working relations plant personnel exhibiting high quality expertise expected individual plants set rules order quality representation company. Properly training use equipment specified product manufacturers ensure efficient equipment life. Ensuring jobs properly prepared identifying inventory needs well visually inspection, ensuring equipment testing date. Taking personal ownership tasks exhibiting pride completed tasks ensuring I always position learn order grow asset company. July 2011 November 2014 Company Name City State Store Manager Maintain orderly efficient work environment delegating tasks employees based individual skill sets. Provide high level customer relations product knowledge, product placement efficiency, superior customer service. Maintain status quo product supply daily inventory bulk ordering. Oversee daily deliveries enforce mandatory scheduled rotating products. Hire train new employees. May 2010 July 2011 Company Name City State Certified Quality Assurance Agent Troubleshoot test parameters computer games ensure desired intended design functions throughout accordance intent game title. Data entry using databases, requiring knowledge Access (query, etc.). Work long, diligent hours title approaches estimated release date. Credited end game credits three major game titles (Tiger Woods PGA Tour 2012, EA Sports' MMA, NHL '12. January 2009 May 2010 Company Name City State Department Manager Maintain high quality customer service (answering questions, suggesting available options, providing 'full-serve' service). Complete tasks assigned management timely thorough manner. Maintain sanitary, customer friendly work environment. Ensure proper opening closing department. Work employees meet desired production goals. January 2006 January 2009 Company Name City State Industrial Wallpaper Hanger/Painter Quality Wall Covering: [self-employed], Baton Rouge surrounding area Identify expectations individual contractors formulate design work strategy meet desired goals. Provide detailed measuring cutting high-value material ensure efficient project costs. Maintain quality, highly trained installation commercial vinyl wall covering multitude variation (intricate patterning, 30+ foot murals, hotels, etc.). Operate industrial machinery paste-machines, forklifts, elevator tower transport. Maintain healthy work relationships tradesmen working area arranging situation-specific allotted working times each. This includes experience gained plant work (in administrative buildings) required site-specific training each. Education 2014 Baton Rouge Community College City State United States Applied Science Entertainment Technology Audio Engineering FALL 2013 Internship: PreSonus Audio Baton Rouge Sales Department, Warehouse Department, Event Planning. Inputting receiving international domestic orders NaVision software. Contact clientele regarding shipment billing orders. Loading, unloading, installation equipment various trade shows. Applied Science Entertainment Technology Audio Engineering 2014 Central High School City State United States General Studies High School Diploma GPA: Recipient Robert C. Byrd Scholarship. GPA: 3.65 Dean's List Standing) Art A.P. award, Scholarship Art Institute Chicago. Skills Adobe DreamWeaver, Adobe Illustrator, Adobe Photoshop, Adobe Premiere, Audio, billing, closing, Cool Edit Pro, Corel, customer relations, customer service, Data entry, databases, Event Planning, forklifts, inspection, inventory, machinery, materials, Access, Access Database, Excel, NaVision, Painter, personnel, ProTools, Quality, receiving, repairing, Safety, Sales, strategy, trade shows, Troubleshooting.",DIGITAL-MEDIA
"CARE COORDINATOR Professional Summary A position Registered Nurse working adults setting allow use nutrition nursing education provide acute, comprehensive care patients way allows personal professional growth field nursing Skills Work History Care Coordinator 10/2013 Current Company Name – City State Currently employed Care Coordinator family primary care practice Assist transition care hospital emergency department visits primary care provider visits assessment current past disease processes medication reconciliation Coordinate services primary care physicians medical specialists Promote self-management disease processes providing education signs symptoms diseases medication management Other office duties include: administrative tasks use EMR, administering therapeutic injections immunizations, promoting encouraging preventative screenings, managing disease processes data tracking EMR per patient basis. Mentor Resident Advisor 08/2011 05/2012 Company Name – City State Advised mentored floor 45 upper-class undergraduate students two years Supervised ten staff members one year upon promotion Mentor Resident Advisor, duties including development on-call schedule academic year, supervision Office Residence Life orientation staff development activities, collaboration supervisory staff problem-solve implement disciplinary action necessary, management crisis emergency situations involving student safety Implemented conflict mediation skills among undergraduate students staff Organized executed 65 social educational programs undergraduate students staff Implemented alcohol drug safety initiatives among undergraduate student population Provided personal academic counseling undergraduate students Designed implemented emergency response protocols Resident Advisor 01/2011 01/2012 Company Name – City State Advised mentored floor 45 upper-class undergraduate students two years Supervised ten staff members one year upon promotion Mentor Resident Advisor, duties including development on-call schedule academic year, supervision Office Residence Life orientation staff development activities, collaboration supervisory staff problem-solve implement disciplinary action necessary, management crisis emergency situations involving student safety Implemented conflict mediation skills among undergraduate students staff Organized executed 65 social educational programs undergraduate students staff Implemented alcohol drug safety initiatives among undergraduate student population Provided personal academic counseling undergraduate students Designed implemented emergency response protocols. Fitness Center Supervisor 08/2009 05/2013 Company Name – City State Implemented excellent customer service skills daily fitness facilities ensuring patron satisfaction equipment fitness environment Performed administrative duties related fitness facility including monthly patron attendance counts, performing equipment cleaning checks, filing incidence reports related damaged equipment and/or injuries acquired within facility Supervised 50 undergraduate students two years upon promotion promote fitness health initiatives across campus oversee fitness center operations Served liaison student staff supervisory staff communicate issues equipment, patron satisfaction ratings facilities, safety concerns facilities Oriented new employees facilities designed team-building training guidelines new staff members Managed issues student scheduling fitness centers, including no-show coverage issues, flexible available staff members using effective communication skills Fitness Center Attendant 01/2009 01/2010 Company Name – City State Implemented excellent customer service skills daily fitness facilities ensuring patron satisfaction equipment fitness environment Performed administrative duties related fitness facility including monthly patron attendance counts, performing equipment cleaning checks, filing incidence reports related damaged equipment and/or injuries acquired within facility Supervised 50 undergraduate students two years upon promotion promote fitness health initiatives across campus oversee fitness center operations Served liaison student staff supervisory staff communicate issues equipment, patron satisfaction ratings facilities, safety concerns facilities Oriented new employees facilities designed team-building training guidelines new staff members Managed issues student scheduling fitness centers, including no-show coverage issues, flexible available staff members using effective communication skills. Education Bachelor Science Nursing 8 2014 Rutgers, The State University New Jersey City State GPA: GPA: 3.64 Nursing GPA: 3.64 Bachelor Science Nutrition Science 5 2013 Syracuse University City State GPA: GPA: 3.91 ACLS Certified, 2014 CPR/BLS Certified, 2013 Certified, Culturally Competent Care, 2013 1 2013 Rutgers University GPA: Recipient, Faculty Award Excellence Nutrition Science, Syracuse University, 2012 2013 Recipient, Women's Leadership Endowed Scholarship, Syracuse University, 2011 2012 Recipient, Emily Gere Coon Award, Syracuse University, 2011 Dean's List, Syracuse University, eight semesters Dean's List Recipient, Faculty Award Excellence Nutrition Science, Syracuse University, 2012 2013 Recipient, Women's Leadership Endowed Scholarship, Syracuse University, 2011 2012 Recipient, Emily Gere Coon Award, Syracuse University 2011 Dean's List, Syracuse University, eight semesters Dean's List, Rutgers University, four semesters Affiliations Member, Nutrition Education Promotion Association, 2010-Present Member, National Student Nurses Association 2014-Present Technical Abilities Experienced use Electronic Medical Record (EMR) Certifications Registered Nurse [State] License number [number] [year] Advanced Cardiac Life Support (ACLS) Certification [year present] Skills Academic, administrative, C, communication skills, counseling, CPR, excellent customer service, filing, team-building, managing, mediation, Mentor, Office, processes, promotion, protocols, publication, Research, safety, scheduling, staff development, supervisory, supervision",FITNESS
"ENGINEERING INTERN Summary To contribute skills experience development organization achieve growth professional career path. Education Training Bachelor Science Civil Engineering 2017 San Diego State University City State Professional Project Manager BootCamp 2008 PMP Institute City State NITC Plumbing/Pipe Fitting Journeyman License 2004 Local 525 Plumbing Apprenticeship Hall City State Associate Science Airframe Power Plant 2002 Vincennes University/Purdue University ATC City State Experience Company Name City State Engineering Intern 09/2015 Current Performs complex engineering designs preparation preliminary final engineering plans. Aids creating specifications cost estimates construction and/or improvement storm drains, streets, sanitary sewers related structures. Preforms engineering calculations hydrology/hydraulic structures, land surveys highway street alignments. Prepares legal descriptions grant deeds easements street right-of-way; participated right-of-way negotiations acquisitions; investigated checked tentative final subdivision maps accuracy, design, completeness conformance local sub-division ordinance State Subdivision Map Act. Helps design coordinate construction improvement projects; reviewed improvement grading plans composition accuracy; provided written oral information public, contractors, developers engineers related issues. Attends meetings made presentations various committees, commissions, professional community groups; wrote Council agenda statements, reports correspondence required; conducted studies related planning public works facilities. Company Name City State Preload Supervisor 04/2011 09/2015 Managed department resources ensure maximum output, accuracy, efficiency time total 7 workers. Directed daily trans load activities support account objectives level service, cost management, customer expectations volume requirements. Established promoted positive, team oriented work environment emphasizing employee involvement, pro-active communication, inter-departmental cooperation continual improvement levels. Implemented employee personal development plans required ensure continuing professional growth department personnel. Maintained responsiblity ensure employees adhere safety policies procedure times, operating full compliance department, station, corporate, OSHA, WISHA requirements. Company Name City State Journeyman Plumber/Pipefitter- Commercial 02/2007 06/2010 Installed proper plumbing pipefitting installation The City Center Project, largest privately funded jobs American history costing total 9.2 billion dollars 16,797,000 sq.ft.of mixed-use complex 76 acres. Constructed various types pipe joints high low-pressure systems, including threading, brazing, soldering, welding lead-wiping joints The Mandarin Tower, luxury 5 star hotel, total 56 floors 392 rooms. Cut, fit, fabricated, assembled wide variety articles, materials, devices, including steel, copper, brass, glass, plastic, cast iron, corrosion-resistant pipe, tile, concrete type piping providing safety first mentality working The Aria Resort Casino, 4,004 room mega resort stands total 600 ft tall. Installed fittings, boilers, hangers, anchors, fixtures guides The Veer Towers, twin 37 story, 480-foot residential tower, houses 337 luxury condominiums. The Veer Towers lean 5 degrees center opposite directions, makes engineering accomplishment. Company Name City State Journeyman Plumber/Pipe fitter 04/2004 02/2007 Preformed proper installation plumbing/ pipefitting installation The Blue Green Club 36 Time Share located west side The Las Vegas Strip, 7 floor low-rise 14.9 million total cost. Knowledge underground, sewer lines, draining system phrase new construction many small businesses greater Las Vegas area. Constructed various types pipe joints high low-pressure systems, including threading, brazing, soldering, welding lead-wiping joints many Las Vegas Schools. Cut, fit, fabricated, assembled wide variety articles, materials, devices, including steel, copper, brass, glass, plastic, cast iron, corrosion-resistant pipe, tile, concrete makeup. Installed fittings, boilers, hangers, anchors, fixtures guides. Knowledge underground, trim work installation fixtures. Passed Nevada state Licensure Plumbing/Pipefitting. Company Name City State Helper Plumber 01/2002 04/2004 Aided installation underground, 2nd rough finish trim direction Journeymen level Plumber Ability Soldered/Brazed Copper Piping installation Cast Iron,PVC, CPVC, Stainless Steel, Iron Gas Pipe Galvanized Pipe. Skills Proficient Microsoft Word, Excel, Spreadsheet. Ability type excess 50+ WPM minimal error. Working knowledge AutoCad 2015 3D rendering Micro station. Med-Gas Certified knowledgable OSHA 30.",ENGINEERING
"QA ENGINEERING TEAM LEAD Career Overview Eight years progressive technical experience quality assurance engineering computer software windows environment Strong practical theoretical knowledge software quality assurance tools techniques. Proven ability develop system test strategy methodology full-scale system integration testing quality, reliability, functionality computability. Expertise development IEEE compliant testing documentation Key contributor software development teams supporting release many new products release several major upgrades existing products Experience testing large complex client/server database applications Multi-platform product delivery experience PC system. Experienced windows graphical products, networking and/or data acquisition software experienced manual automated testing working projects diverse scope able expertise judgment within defined parameters. Strong knowledge automated manual black box testing, including acceptance, functional, regression, stress, compatibility integration testing techniques, bug reporting error handling. Responsibilities include review software requirement functional specification documents, participation code walk-trough assist design development test plan procedures To secure position allow exercise skills obtained education prior work experiences. Qualifications Analytical Problem Solving Stress Tolerance Communication Skills Leadership Skills Ability resolve non-routine complex business issues: Anticipate problems, develop alternate solutions manage execution successfully Ability maintain high energy level extended periods time Ability communicate clearly efficiently verbally writing. Ability develop maintain close working relationships end users, business analysts, documentation specialists, testers developers senior management Experience building leading close-knit teams demanding environment ambiguous undefined frequently changing requirements Work Experience Company Name March 2001 July 2001 QA Engineering Team Lead City State Imagicast(TM) first end-to-end service gives today's educated consumers exactly want retail floor- rich product information, personalization access unlimited inventory Internet combined immediate gratification in-store purchase. The primary responsibility quality Imagicast product line, lead QA team assigned Imagicast related quality tasks, established appropriate QA methods, inspections, tests documentation verify software quality prior release shipping product. Also, involved diagnosis product failures performance problems reported field. QA tasks applicable product included verifying operation DVD playback system, verifying operation peripheral devices (e.g. keyboard, printer) connected embedded system, verifying data collection functions wireless data network verifying presentation HTML pages internet device. Performed QA tests complex, multi threaded systems interpreting specifications product features designed appropriate test cases. Applied QA processes reveal functional performance problems affecting web pages real time embedded systems. Responsibilities included verifying data warehousing data mining applications used business intelligence, e-business server side applications, multi-channel business applications, personalization features, virtual inventory management applications typically found 'clicks mortar' business Company Name May 2000 February 2001 Quality Assurance Engineering Manager City State SenticaXchange(TM) mobile solution quickly enables alerts, two-way push pull transactions content delivery wireless devices well landline phones. The Sentica Xchange(TM) approach enables users applications initiate communication sessions complete transactions time, interact transact on-the-go subscribers receive immediate confirmation response telephones, cell phones, wireless application protocol (WAP) devices, PDAs (Palm VII, CE devices Pocket PC) pagers well build single implementation desired application enable text, voice, image video data communications devices. SenticaXchange(TM) System Administration Management Module functionality provides full access customer information touch-point enterprise customer employees interact customer. These applications provide breadth functionality needed succeed competitive wireless business. Primarily responsible performing analysis existing job flows, coordination update systems documentation, providing proposals change needed assisting test execution Performed analysis Test Document design different projects within SenticaXchange(TM) including ADT GUI Tool Application Development Tool, Composer API SAM System Administration Management, interface utilizing UNIX Oracle/SQL, various network protocols. Company Name November 1998 May 2000 QA Lead Customer Care/Service Applications City State Oracle Customer Care/Service Applications full business process management provided functionality support, scheduling dispatching spare parts, logistics, service billing field service well contracts. Rounding offering, customer care functionality provides full access customer information touch-point enterprise customer care agent employees interact customer. These applications provide breadth functionality needed succeed competitive support, field service depot repair business. Full business process management provided functionality support, scheduling dispatching, spare parts, logistics, service billing mobile field service well contracts the. Rounding offering, customer care functionality provides full access customer information touch-point enterprise customer care agent employees interact customer. Performed analysis Test Document designfor Oracle Customer Care/Service Applications including Oracle Telephony Management (OTM) system. OTM high-volume cross-platform interface engine utilizing UNIX 10.x/C++, Oracle/SQL, various network protocols. Primarily responsible performing analysis existing job flows, coordination update systems documentation, providing proposals change needed assisting test execution Oracle Maintenance Repair Overhaul (MRO) System Resource Planning Modules (SRP) Performed high- medium-level analysis Maintenance Repair Overhaul (MRO) System Resource Planning (SRP) Modules within Oracle Applications. These systems decentralized running various platforms. Primarily responsible oversight QA Testing process deliverables. Provided detailed recommendation, including complete time cost estimations, test processes including direction, management, oversight activities involved defining related requirements, infrastructure, standards, training, support, methods, procedures. Also heavily involved strategic planning related corporate-wide Year 2000 certification. Coordinated end-user systems support staff training. Administered issues management, required escalations, jeopardy notifications, resolutions. Provided verbal written status reports senior-level management regular basis. Worked closely civil software engineers create easy use understand informational product NT 4.0 environment Provided change, risk, implementation management. Held ultimate responsibility deliverables, status reports, final product delivery Designed developed QA Test Plan manual automated Test Scripts quality assurance Windows-based applications functionality. Responsibilities included coordination application support activities, application analysis testing, well operating system support maintenance. Also assisted coordination delivery end-user training Company Name February 1998 November 1998 Mail Software Quality Engineer II City State As Quality Assurance Manager role responsibility included leading QA team black box white box testing distributed architecture system client server components proactively involved code walk trough design review meetings learn product great understanding software developed able execute testing low-level communications protocols backend database systems. Lead developing test plans, test cases regression suites make sure test plans executed results communicated developed strategies together development QA team improving quality/testability components usability final products. Company Name September 1997 February 1998 Senior Quality Assurance Analyst City State Foster City Electronic Invoice Presentment new enhancement Visa e-Pay Service provides Member Financial Institutions ability offer Billers Retail Customers electronic invoice delivery capability. EIP system based Windows NT 4.0 platform developed using Visual Basic Access database back end. System performs data transport via following communication channels: MS Exchange, Virtual Area Network (VAN) LAN, CompuServe Sprint-Net Responsible developing low-level QA Test Plan QA Reference Documentation QA Findings Document Pilot project. Assist development new testing methods procedures, improving testing efficiencies. Recommended methods automating testing using QA Partners tool Perform Acceptance, functional, GUI usability, error handling stress regression testing using black box gray box testing techniques. Validate data integrity security presented levels data transport: verify transmission completeness database, compare input output using MS-DOS batch file, check files format known set templates, test data encryption password protection Interviewed new applicants QA Analyst positions project Trained new members team first days Assigned responsibilities team members wrote daily status reports, included summery activities performed shift, Project Lead. Presented QA Group Department meetings QA Team Lead conference calls every 4 hours, included report progress testing cycle. Made sure needed support provided QA Team Developing Team. Performed manual automated testing application. Entered open/found Drs/bugs TRACKER bug tracking database verified Drs/bugs close/fixed. Wrote executed test cases acceptance, boundary, performance, regression, volume stress testing. Developed performed automated test cases using QA Partner 4.0 Windows NT environment. Wrote ""The Findings Document"" summary document QA Team analyses, findings, suggestions and/or concerns found testing cycle project Company Name March 1993 September 1997 Software Quality Assurance City State Day-Timer Organizer 2.0 Windows 3.1/3.11 personal manager advanced features (works Day-Timer brand name paper different format).-personal manager advanced features (works Day-Timer brand name paper different format). Test Client/Server Application database application developed non-profit organization (Clients, donators, employees, events, etc.). The database developed MS Access MS Visual Basic. It runs Windows 95. Test functionality application creating, modifying deleting records. Provide regression, acceptance, unit integration testing. Create execute cases regression testing designating areas testing. Develop automated test suites utilizing QA Partner 3.5, emphasized testing features Printing Envelopes Labels, User Preferences, Startup Screen. Entered bugs Lotus Notes bug tracking database, verified bugs Education Training National Education Center Management City State US 08/93-02/94 Management Minor, National Education Center, San Francisco, California Kensington Training Program City State US 08/93-02/94 Testing Computer Software, Kensington Training Program, San Mateo, California Technion University BS Electrical Engineering City IL 01/90-05/93 BS Electrical Engineering Technion University Haifa, Israel Certifications National Education Center Professional Affiliations Electronic Invoice Presentment new enhancement Visa e-Pay Service provides Member Financial Institutions ability offer Billers Retail Customers electronic invoice delivery capability. EIP system based Windows NT 4.0 platform developed using Visual Basic Access database back end. System performs data transport via following communication channels: MS Exchange, Virtual Area Network (VAN) LAN, CompuServe Sprint-Net Responsible developing low-level QA Test Plan QA Reference Documentation QA Findings Document Pilot project. Assist development new testing methods procedures, improving testing efficiencies. Recommended methods automating testing using QA Partners tool Perform Acceptance, functional, GUI usability, error handling stress regression testing using black box gray box testing techniques. Validate data integrity security presented levels data transport: verify transmission completeness database, compare input output using MS-DOS batch file, check files format known set templates, test data encryption password protection Interviewed new applicants QA Analyst positions project; Trained new members team first days; Assigned responsibilities team members wrote daily status reports, included summery activities performed shift, Project Lead. Presented QA Group Department meetings QA Team Lead conference calls every 4 hours, included report progress testing cycle. Made sure needed support provided QA Team Developing Team. Performed manual automated testing application. Entered open/found Drs/bugs TRACKER bug tracking database verified Drs/bugs close/fixed. Wrote executed test cases acceptance, boundary, performance, regression, volume stress testing. Developed performed automated test cases using QA Partner 4.0 Windows NT environment. Wrote ""The Findings Document"" summary document QA Team analyses, findings, suggestions and/or concerns found testing cycle project Skills Quality Assurance, Testing, Access, Qa, Cases, Database, Regression Testing, Visual Basic, Client/server, Clients, Integration, Integration Testing, Integrator, Lotus Notes, Microsoft Windows, Ms Access, Ms Visual Basic, Printing, Software Quality Assurance, Windows 95, Electrical Engineering, Documentation, Network Protocols, Oracle, Proposals, Sql, Unix, Qa Test, Test Plan, Test Cases, Application Analysis, Application Support, Automated Test Scripts, Basis, Billing, Business Process Management, C++, Contracts, Dispatching, Issues Management, Logistics, Maintenance, Maintenance Repair, Planning Modules, Process Management, Qa Testing, Scheduling, Staff Training, Strategic Planning, Systems Support, Telephony, Test Scripts, Training, Graphical User Interface, Gui, Wireless, Black Box, Usability, Adt, Api, Application Development, Pocket Pc, System Administration, Systems Administration, Telephones, Voice, Wap, Retail, Retail Marketing, Team Lead, Architecture, Database Systems, Design Review, Engineer, Quality Engineer, Software Quality Engineer, Test Plans, White Box, White Box Testing, Black Box Testing, Data Acquisition, Databases, Db2, Dbase, Dbase Iv, Excellent Verbal And Written Communication Skills, Ftp, Ieee, Internet Explorer, Ipx, Java, Javascript, Linux, Ms Office, Netbeui, Netscape, Networking, New Products, Novell, Operations, Problem Solving, Rdbms, San, Software Development, Software Testing, Solutions, Storage Area Network, Structured Software, System Integration, Tcp, Tcp/ip, Virtual Machine, Visual Test, Vm, Assurance Analyst, Automated Testing, Back End, Data Integrity, Dos, Encryption, Exchange, File, Invoice, Lan, Ms Exchange, Ms-dos, Progress, Security, Business Intelligence, Collection, Data Collection, Data Mining, Data Warehousing, E-business, Embedded Systems, Html, Inspections, Inventory, Qa Engineering, Real Time, Real Time Embedded, Real Time Embedded Systems, Shipping, Wireless Data",ENGINEERING
"ACCOUNTANT Summary Experienced, detail-oriented Accountant effectively manages multiple projects, possesses superior organizational communication skills seeking challenging position. Skills Billing Collections MS Office Suite Accounts Payable Accounting software Accounts Receivable Written Verbal Communication Skills Job Costing Journal entries Reconciliations Pivot Tables Notary Commissioned Experience Accountant Sep 2012 Current Company Name － City State Promoted Account Clerk Accountant. Performs General Ledger reconciliation. Trains new employees accounting principles company procedures. Creates periodic reports comparing budgeted costs actual costs. Weekly draw cash State Missouri utilizing Financial Reporting System. Facilitates Accounts Receivable, including billing collections. Processes Accounts Payable using Sage software. Manages many budgets several grants, awards contracts. Documents fiscal procedures revises SLATE's fiscal manual needed. Forecasting several programs departments requested. Administrative Assistant Jun 2006 Jun 2011 Company Name － City State Managed office supplies, vendors, organization upkeep. Cash management various projects. Managed school picture program. Managed parking tag program. Directed guests routed deliveries courier services. Answered managed incoming outgoing calls recording accurate messages. Greeted numerous visitors, including VIPs, vendors interview candidates. Facilitated changes student handbook year. Implemented staff student ID program. Accounting Manager May 2005 Jun 2006 Company Name － City State Processed reconciled Accounts Payable. Processed reconciled Accounts Receivable including deposits. Facilitated Billing Collections. Maintained integrity general ledger, including chart accounts. Filed tax returns prepared governmental reports compliance strict standards. Generated financial statements facilitated account closing procedures month. Analyzed researched accounting issues improve accounting operations procedures. Performed cost analysis needed. Administrative Assistant And Billing Specialist Jan 1997 May 2004 Company Name － City State Accurately performed billing three departments. Facilitated collections delinquent accounts. Set new accounts including credit requests. Created account merge billing process IESI bought several small companies, facilitating smooth merge companies. Performed complete payroll including payroll taxes. Managed accounts payable accounts receivable. Reconciliation vendor statements. Education Training Associate Applied Science Accounting St. Louis Community College － City State Accounting Honors Project Completed Financial Accounting Skills accounting, Accountant, Accounting software, accounts payable, Accounts Receivable, Billing, budgets, Cash management, closing, contracts, draw, cost analysis, credit, Financial Accounting, Financial Reporting, financial statements, Forecasting, General Ledger, grants, Job Costing, MS Office Suite, office, payroll, Pivot Tables, Processes, recording, Sage, taxes, tax returns, Verbal Communication Skills, Written",ACCOUNTANT
"MEDICAL SUPPORT ASSISTANT Professional Summary Detail-oriented disciplined team player seeking new role Supervisor position. Has 15+ years experience Military Healthcare include 8+ years Management. Result-oriented personnel specialized training significant hands-on practical experience hospital setting. Proven ability manage multiple responsibilities simultaneously, proactively resolve issues, excel fast-paced high-pressure settings. Key Qualifications Secret Security Clearance Clinical Management Leadership Communication Skills Operations Personnel Supervision/Training Team Building Networking Accountability Data Reporting Tracking/Analysis Critical Thinking Patient/Physician Relations Budgeting Record Maintenance Data Administration Time Management Risk Management Education Training September 2016 Bachelor Science Health Care Administration Kaplan University Health Care Administration May 2015 Associate Science Health Science Kaplan University Health Science November 2014 Emergency Medical Technician Basic National Registry Emergency Medical Technician Professional Experience 07/2015 Current Medical Support Assistant Company Name － City State In charge processing inpatient outpatient specialty consults referrals Computerized Patient Record System (CPRS); along processing authorizations Fee Basis Claims System (FBCS) scheduling Veterans VISTA Appointment Manager. Pulls reports daily specialty consults, sorting consults spreadsheet ensure proper data tracking, appointment tracking, making follow-ups. Works closely Non-VA Care Coordinator Nurse Veteran Affairs staff ensure fast accurate coordination care facilities VA Medical Center Non-VA Care providers. Responsible assisting patients, providers, Non-VA facilities referrals setting appointments. Generates authorizations Veteran services ensuring proper ICD-10, CPT, DRG codes use well allocating appropriate funds services Works CBO Health Administration Services perform monthly audits authorizations ensure correct codes, data, funding used. Ensures Veterans eligible opted Veteran's Choice-First program uploads appropriate data information medical documentation Healthnet. Communicates Veterans, family members, providers, Non-VA facilities professional, courteous, tactful helpful manner. Researches follow-up complaints inquiries providers, Non-VA facilities, Veterans; Assists coordination resolve issue. 11/2005 06/2015 Healthcare Clinical Manager Company Name － City State Supervised 40 personnel medical clinic dependable training, safety, welfare, professional development; determine personnel requirement; conduct training programs. Developed new standard operating procedures medical clinic ensured personnel trained qualified procedures, resulting excellent care patients. Deployed new way tracking ordering medications medical supplies, improving effectiveness medical supply department. Monitored, managed, controlled budget ordering restocking medical supplies. Assisted technical administrative management medical treatment facilities supervision Physician and/or Physician's Assistant; enforced proper processing clinic charge documents; ensured timeliness accuracy submitted information. Coordinated day-to-day operations medical clinic higher echelons Medical Treatment Facilities; demonstrated support clinic, divisional medical center policies. Coordinated communication patient internal external providers; addressed patients clinicians concerns, documented patients' encounters regarding clinical issues appropriate forms, provided clinical administrative information physicians needed. Enforce strict maintenance accountability 10 Field Litter Ambulances six Medical Sets worth $700,000. 08/2002 11/2005 HealthCare Specialist Team Leader Company Name － City State Directed services, taught trained medical technicians, performed Team Leader 6 personnel. Worked foreign nationals develop maintain field medical clinic rural areas provide medical assistance unable obtain care. Maintained accountability serviceability organizational equipment including six evacuation vehicles, communication equipment. Provided Emergency medical treatment, limited primary care, force health protection evacuation variety operational clinical settings point injury illness levels military healthcare. Accomplishments Basic Leadership Course, 218th Regiment (Leadership), Fort Jackson, SC Advance Leadership Course, AC&S, Fort Sam Houston, TX Army Field Sanitation Course, Fort Bragg, NC Medical Terminology First Aid Instructor Sexual Harassment Assault Response Prevention Program Equal Opportunity Programs. Skills administrative, Basic, budget, CPT, dependable, documentation, fast, forms, funds, ICD-10, Team Leader, medical assistance, Works, organizational, assisting patients, personnel, policies, primary care, requirement, safety, scheduling, sorting, spreadsheet, supervision, Technician, training programs, VISTA",HEALTHCARE
"SALES ASSOCIATE Summary Serviceoriented employee 19 year background Customer Service. Dedicated making customers happy aiding fulfilling needs, well excellent communication time management skills. Handles tasks accuracy efficiency. Willing go extra mile takes get task done. Whether taking orders via phone person. Will take time care needed, make sure job task hand done right. Highlights High customer service standards Strong organizational skills Active listening skills Courteous demeanor Energetic work attitude Adaptive team player Accomplishments Customer Service Researched, calmed rapidly resolved client conflicts prevent loss key accounts. Sales Consistently generated additional revenue skilled sales techniques. Product Sales Cross-sold services, upgrading customers different plans product packages. Customer Interface Greeted customers upon entrance handled cash credit transactions. Assisted customers phone regarding store operations, product, promotions orders. Experience Sales Associate 11/2008 Company Name City State Answer customers' questions merchandise advise customers merchandise selection. Itemize total customer merchandise selection checkout counter, using cash register, accept cash charge card purchases. Pack customer purchases bags cartons. Take inventory examine merchandise identify items reordered replenished. Stock shelves, racks, cases, bins, tables new transferred merchandise. Stamp, attach, change price tags merchandise, referring price list. Receive, open, unpack issue sales floor merchandise. Clean display cases, shelves, aisles. Design set advertising signs displays merchandise shelves, counters, tables attract customers promote sales. Lead Decorator 07/2003 09/2014 Company Name City State Oversee activities directly related making products providing services. Train new employees, oversee personnel processes. Determine goods services sold, based forecasts customer demand. Perform sales floor work, greeting assisting customers, stocking shelves, taking inventory. Plan direct activities sales promotions, coordinating department heads required. Develop implement product-marketing strategies, including advertising campaigns sales promotions. Plan store layouts design displays. Observe color products baked adjust oven temperatures, humidity, conveyor speeds accordingly. Set oven temperatures place items hot ovens baking. Combine measured ingredients bowls mixing, blending, cooking machinery. Measure weigh flour ingredients prepare batters, doughs, fillings, icings, using scales graduated containers. Roll, knead, cut, shape dough form sweet rolls, pie crusts, tarts, cookies, products. Place dough pans, molds, sheets bake production ovens grills. Check quality raw materials ensure standards specifications met. Check equipment ensure meets health safety regulations perform maintenance cleaning, necessary. Apply glazes, icings, toppings baked goods, using spatulas brushes. Decorate baked goods, cakes pastries. Set time speed controls mixing machines, blending machines, steam kettles ingredients mixed cooked according instructions. Prepare maintain inventory production records. Order receive supplies equipment. Operate slicing wrapping machines. Develop new recipes baked goods. Work one one customers help fill needs. Sit customers design birthday cakes, anniversary cakes wedding cakes. Decorator 04/1996 11/2000 Company Name City State Set time speed controls mixing machines, blending machines, steam kettles ingredients mixed cooked according instructions. Decorate baked goods, cakes pastries. Apply glazes, icings, toppings baked goods, using spatulas brushes. Check equipment ensure meets health safety regulations perform maintenance cleaning, necessary. Customer Service Phones Deliveries. Education High School Diploma May 1999 Coastal Carolina University City State Marine Sciences High School Diploma Trinity High School City State Skills advertising, cash register, color, cooking, Critical Thinking, Customer Service, Decision Making, English, maintain inventory, inventory, Listening, machinery, Marketing, materials, personnel, processes, product-marketing, Speaking, quality, Reading, safety, Sales, tables, Phones, Time Management",SALES
"ENGINEERING INTERN Professional Summary Petroleum Engineering Graduate Military Veteran seeking full-time position organization allow professional growth, long career, meaningful employment. Over 4 years operations management experience 6 months Engineering Internship experience working multi-million dollar projects. Highly-motivated quick learner. Can perform fast-paced environments, make sound decisions, direct provide personnel technical guidance. Embraces new challenges. Core Qualifications SolidWorks 2005 Electrical drafting Tube furnaces Experience 06/2015 08/2015 Engineering Intern Company Name － City State Reviewed project instructions specifications identify, modify plan requirements. Used software applications simulate working conditions units components order investigate proposals improving equipment performance. Conferred technicians, submitted reports engineering department staff, recommended design changes. Obtained specified equipment performance calculating required capacities proposed systems. Analyzed equipment performance reading dials meters measure temperature, pressure, volumetric output input operating conditions. Developed safety operating procedures employed workers operate pipeline equipment. Developed total utilization tool natural gas compressors maintained company. Developed blow-down sizing tool purge-time tool various pipe configurations used pipeline operations. 06/2014 08/2014 Field Engineering Intern Company Name － City State Prepared production progress reports management. Scheduled project logical steps budgeted time required meet deadlines. Conferred supervisory personnel, owners, contractors, design professionals discuss resolve matters work procedures, complaints, construction problems. Directed supervised workers planning, organizing, directing activities concerned construction systems. Operated maintained personal protective equipment. Verified safety equipment available employees, monitored use equipment. Inspected facilities, machinery, safety equipment identify correct potential hazards. 09/2011 01/2012 Assistant Service Manager Company Name － City State Provided customer service greeting assisting customers responding customer inquiries. Supervised employees engaging sales, inventory-taking, reconciling cash receipts, performing services customers. Monitored sales activities ensure customers received satisfactory service quality goods. Instructed staff handle difficult complicated sales. Examined merchandise ensure correct prices displayed product functioned advertised. Authorized payments merchandise returns problems arised. Performed work activities subordinates cleaning shelves organizing displays. Trained evaluated personnel sales marketing skills, recommending employees promotion termination appropriate. Prepared work schedules kept records employees' schedules time cards. 09/2006 10/2010 Non-Commissioned Officer Company Name － City State Provided leadership, instruction, training, supervision, mentoring team 4 30 members. Ensured team readiness quality control equipment, risk management assessment, constant updated training. Monitored execution operations involving security, safety, logistics, communication, equipment personnel tracking. Performed log keeping significant events regarding security, safety, operations, communications, reported higher level management necessary. Oversaw area operations communicating incoming units, relaying pertinent information, tracking progress. Supervised administrative operations fledgling foreign police force, provided operational technical guidance. Developed qualified leader trained directed teams coordinating supporting units. Education May 2016 Bachelor Science Petroleum Engineering LOUISIANA STATE UNIVERSITY － City State Petroleum Engineering Interests THETA CHI FRATERNITY Philanthropy Committee Chairman INTRAMURAL SPORTS Flag Football Soccer Skills administrative, cash receipts, customer service, directing, instruction, inventory, leadership, logistics, machinery, marketing, mentoring, natural gas, organizing, personnel, police, progress, promotion, proposals, quality, quality control, reading, reconciling, risk management, safety, sales, supervisory, supervision Additional Information EXTRACURRICULAR ACTIVITIES THETA CHI FRATERNITY Philanthropy Committee Chairman INTRAMURAL SPORTS Flag Football Soccer",ENGINEERING
"INTERN, CLAIM REPRESENTATIVE, HUMAN RESOURCES GENERALIST, PUBLIC AFFAIRS LIAISON SUPERINTENDENT Executive Profile To secure role Corporate Communications Manager effort utilize exceptional verbal written communication techniques implement advance organization's strategic goals Exceptional written verbal communication skills. Experienced implementation institution-wide changes promote encourage inclusion, respect dignity constituents. Highly skilled creating palatable business case benefits associated diversity inclusion. Proven capacity collaborate proactively diligently stakeholders, furthering organization's diversity inclusion goals. Dynamic interpersonal, analytical, organizational skills. PROVEN COMPETENCIES: Leadership, Relationship Building, Strategic Business Focus, Self-Improvement, Teamwork, Decision Making Judgment, Adaptability, Inclusiveness, Agile, Quality, Accountability, Customer Focus (internal external), Work Ethic, Resourcefulness, Communication (verbal written), Critical Thinking, Flexible, Initiative Skill Highlights Project management Leadership/communication skills Human resources Budgeting expertise Negotiations expert Employee relations Self-motivated Customer-oriented Core Accomplishments Project Management: Initiated organization migration efforts resulted streamlined enterprise Human Resources: Spearheaded new employee engagement Staff Development: Launched well-received program professional development courses staff. Mentored coached employees resulting 12% increase productivity. Professional Experience Company Name City State Intern, Claim Representative, Human Resources Generalist, Public Affairs Liaison Superintendent 05/1988 Current Claim Section Manager Kalamazoo Operations Center. Job responsibilities include developing goals, strategies action plans encourage unsurpassed customer service, focusing employee satisfaction retention levels. I responsible selecting developing high quality, customer-focused managers employees assist company achieving goals aspirations. Additionally, I directly responsible implementing diversity inclusion programs initiatives section. While State Farm I orchestrated planning implementation transitions redeployments. My experience Human Resources Department provided in-depth training conflict resolution issues, personal confidential matters implementation diversity related programs. Also dealt wide-array legal personnel issues. My human resources experience equipped handle extensive guidance counseling issues, career counseling issues, training devices. Company Name City State Public Relations Intern 01/1988 05/1988 Interned Oprah Winfrey's production company Chicago, Illinois. This unique memorable opportunity accentuated writing, speaking creativity skills. Responsibilities included interacting affiliate television radio stations, drafting promotional materials responding fan mail. I often called upon make verbal written presentations affiliate stations. This experience enabled develop phenomenal public speaking presentation skills. Company Name City State Intern 01/1982 01/1985 Interned Public Relations Department. Responsible formulating, drafting proofreading newsletters pertinent company-oriented documents. This position enabled make verbal presentations upcoming organizational changes internal customers. Education Doctoral Degree Organizational Management Leadership Diversity Inclusion 2013 University Phoenix City State Organizational Management Leadership Diversity Inclusion successfully defending doctoral dissertation, balancing full-time career. Master Science Degree Organizational Communications Diversity/Inclusion Intercultural Communications 2011 Illinois State University City State GPA: GPA: 3.9 Organizational Communications Diversity/Inclusion Intercultural Communications GPA: 3.9 Grade Point Average effectively balancing full-time career. Bachelor's Degree Journalism Mass Communications Human Resources 1987 Drake University City State Journalism Mass Communications Human Resources Graduated May 1987 3.0 grade point average serving several leadership capacities. Served effectively president Black Student Organization (BSO), Resident Assistant (RA) key member University's President's Council. Skills conflict resolution, Council, counseling, creativity, customer service, drafting, Human Resources, leadership, legal, mail, newsletters, organizational, personnel, presentations, presentation skills, promotional materials, proofreading, Public Relations, public speaking, speaking, quality, radio, television, unique, written Additional Information NOTABLE RECOGNITIONS: Selected highly competitive 2013 Governor's Award Lansing, Michigan. Selected 2012 Athena Awards Honoree. Selected 2010 Tom Joyner Mother Year Award. Selected 2009 National Association Female Executive Award. Selected 2008 President George Bush ""Point Light"" Award. Selected 2008 Tyson's Food Mother Distinction Regional Award. Selected 2007 YWCA's Woman Distinction Award. Selected 2006 Congressional Award Congressman Tim Johnson. Professional Affiliations President Jack Jill America, Incorporated (Kalamazoo Chapter). Vice President Kalamazoo's National Association Advancement Colored People (NAACP). Vice-President Alpha Kappa Alpha Sorority, Incorporated-Kalamazoo Chapter. Founder nationally acclaimed M.A.P.S. (Mentoring Providing Scholarships) Program. Corporate America Columnist ""Kalamazoo Community Voices"" publication. Member Board Trustees Kalamazoo Country Day School. Member Kalamazoo's Community School's Advisory Board. Leadership Kalamazoo Graduate-2011. Radio Personality first African-American radio Central Illinois-WXRJ-94.9 FM.",PUBLIC-RELATIONS
"MECHANICAL ENGINEERING TUTOR Summary Driven self-motivated Mechanical Engineer experience teaching Mechanical Engineering courses undergraduate students. Seeking opportunities use concepts field Construction Management. Highlights Microsoft Office (Word, Excel, Power Point, Outlook), AutoCad, Experience September 2014 September 2015 Company Name Mechanical Engineering Tutor Subjects tutored- Mechanics, Probability Statistics, MATLAB, Operations Research, Calculus. Helped students understand basic concepts Physics Calculus. July 2013 April 2014 Company Name Assistant Professor August 2011 July 2012 Developed coursework took lectures 120 undergraduate students. Subjects taught Heat Mass Transfer, Strength Materials. Mentored group 4 undergraduate students final year project titled ""Generating Fuel Algae"". Faculty In-charge Mechanical Engineering students association (MESA) chapter. President-Indian Society Heating, Refrigeration Air Conditioning Engineers college chapter. April 2010 August 2013 Company Name Intern Design Project: Development Central Chilled water plant system layout 45000sq. ft. Retail outlet. Studied project life cycle management System. Headed Intern team presented weekly progress reports Lead Design Engineer Academic Projects: Analysis LASER Cladding IIT Bombay. Studied effects Laser Cladding Preplaced powder method mild steel. Calculated effects different parameters affecting LASER clad. Reduced usage powder 30% LASER power 20% Banking Database Management System. Designed banking database management system bankers could calculate credit score new customers. Designed created database MySQL. Implemented GUI Excel using VBA Optimization Scheduling Shifts Police Department. Determined optimum shift timings police officers allocated appropriate shifts. Analyzed publicly available data website. Developed models optimizing availability police officers. Used Excel AMPL solving models scheduling officers based model. Education May 2016 Arizona State University Industrial Engineering Master Science Industrial Engineering 3.15 May 2011 University Mumbai Mechanical Engineering Bachelor Engineering Mechanical Engineering 3.9 Sustainable Energy Sources, Project Life Cycle Management, Design Engineering Experiments, Probability Statistics, Heat Mass Transfer Interests Volunteer Teacher, Akanksha Foundation, May 2008 Aug 2013 *Helped students underprivileged sections society understand basic concepts Mathematics *Coach Cricket Field Hockey teams Skills Academic, AutoCad, banking, basic, Calculus, credit, database, Database Management System, Engineer, Experiments, GUI, LASER, layout, Materials, MATLAB, Mechanical Engineering, Excel, Microsoft Office, Outlook, Power Point, Word, MySQL, Optimization, Physics, Police, progress, Research, Retail, Scheduling, Statistics, VBA, website Additional Information Activities: Volunteer Teacher, Akanksha Foundation, May 2008 Aug 2013 *Helped students underprivileged sections society understand basic concepts Mathematics *Coach Cricket Field Hockey teams",ENGINEERING
"BANKING OFFICER Professional Summary l An adaptable responsible IT Savvy seeking mid-level position Finance, Technology Fintech market. l BA Economics master's degree Management current job Banking Officer provided well-rounded background enabled develop analytical/logical approach tasks, software skills, ability work pressure. l Talented Director Finance one-year background sponsorship, fundraising private event planning. Skilled devising marketing plans promote venues events services. Proven history building business personal professional networking. Skills NMLS 1796859 Business development expertise Project Management Confluence, Jira, Salesforce, SQL Sales professional Financial Analysis Strategic plans Google G Suite, Keynote, Microsoft Office Technology-savvy Accounting, Recruitment Banking, Sales Budget, SQL Business development, Strategic Credit, Strategic plans Client, Website Decision-making, Articles Documentation Due diligence Finance Financial Financial Analysis Financial statements Mandarin Marketing Sstrategy Marketing Market Marketing collateral Money Microsoft Office Mortgage originator Newsletters POS Presentations Pricing strategy Producer Project Management Public relations Purchasing Real estate Work History Banking Officer 10/2018 Current Company Name – City State Analyzed customer profiles identify appropriate products provide value-added approaches client issues. Complied regulatory requirements, including bank Secrecy Act, Anti Money Laundering OFAC, etc. Top 3 Loan Sales producer Top 1 Mortgage originator North Denver market. Analyzed financial credit underwrote determine loan feasibility. Developed maintained strong relationships local real estate agents small business owners. Supervised Asian Banking Center directed internal activities, including community events newsletters. Director Finance 05/2019 Current Company Name – City State Assessed budget plans present costs forecast trends recommend changes. Executed financial due diligence tasks daily basis maintain optimal organization finances. Planned designed product pricing strategy membership, increasing membership 200%. Directed Finance Committee conducted organization's annual budget financial strategic plan. Formulated, prepared, issued financial statements 10% increased efficiency ensure timely deliverables. Marketing Specialist 08/2017 09/2018 Company Name – City State Created, improved, developed marketing strategic plans company's website social media. Mentored guided executive team business development decision-making optimize profitability, marketing strategy, communications planning. Increased credibility client awareness developing technical/non-technical marketing collateral presentations, public relations campaigns, articles, newsletters. Built 10+ strong partnerships recruitment agencies, universities, student associations. Retail Store Manager 08/2014 07/2015 Company Name – City Managed aspects store operations, including organization, maintenance, purchasing functions. Kept orderly accurate accounting records monitoring sales documentation. Improved sales process track implementation new point sale (POS) system. Education Master Management Business Management 05/2017 Colorado State University City State Bachelor Arts Applied Economics 05/2013 National University Kaohsiung Taiwan Work History Banking Officer 10/2018 Current Company Name – City State Analyzed customer profiles identify appropriate products provide value-added approaches client issues. Complied regulatory requirements, including bank Secrecy Act, Anti Money Laundering OFAC, etc. Top 3 Loan Sales producer Top 1 Mortgage originator North Denver market. Analyzed financial credit underwrote determine loan feasibility. Developed maintained strong relationships local real estate agents small business owners. Supervised Asian Banking Center directed internal activities, including community events newsletters. Director Finance 05/2019 Current Company Name – City State Assessed budget plans present costs forecast trends recommend changes. Executed financial due diligence tasks daily basis maintain optimal organization finances. Planned designed product pricing strategy membership, increasing membership 200%. Directed Finance Committee conducted organization's annual budget financial strategic plan. Formulated, prepared, issued financial statements 10% increased efficiency ensure timely deliverables. Marketing Specialist 08/2017 09/2018 Company Name – City State Created, improved, developed marketing strategic plans company's website social media. Mentored guided executive team business development decision-making optimize profitability, marketing strategy, communications planning. Increased credibility client awareness developing technical/non-technical marketing collateral presentations, public relations campaigns, articles, newsletters. Built 10+ strong partnerships recruitment agencies, universities, student associations. Retail Store Manager 08/2014 07/2015 Company Name – City Managed aspects store operations, including organization, maintenance, purchasing functions. Kept orderly accurate accounting records monitoring sales documentation. Improved sales process track implementation new point sale (POS) system. Interests COMMUNITY LEADERSHIP AND INVOLVEMENT Asian Pacific Development Center Volunteer (2019 Current) Center Asian Pacific American Women Conference Committee (2019) Languages Bilingual Mandarin Skills NMLS 1796859 BBusiness development expertise PProject Management CConfluence, Jira, Salesforce, SQL SSales professional FFinancial Analysis SStrategic plans GGoogle G Suite, Keynote, Microsoft Office TTechnology-savvy, Accounting, Banking, budget, Business development, credit, client, decision-making, documentation, due diligence, Finance, financial, Financial Analysis, financial statements, Mandarin, marketing Sstrategy, marketing, market, marketing collateral, Money, Microsoft Office, Mortgage originator, newsletters, POS, presentations, pricing strategy, producer, Project Management, public relations, purchasing, real estate, recruitment, Sales, SQL, strategic, Strategic plans, website, articles",BANKING
"AUTOMOBILE TRANSPORTER Professional Summary Dedicated, responsible Class A driver clean driver's license. Self-motivated customer-focused.Exceptional leader talented leadership, communication, management skills. Excellent team player 20 years experience military trucking industry.Talented Mechanist Tech 8 years experience developing executing maintenance programs. Excellent troubleshooting skills. Areas expertise include mechanics, technology, management. Key Skills Quality control OSHA regulatory compliance Dependable independent worker Clean D.O.T. Good following instructions Solid communication skills Strong organizational skills Strong work ethic Team player Timely project completion Work Experience 05/2014 Current Company Name － City State Automobile Transporter Conducted daily DOT pre-trip inspections according set checklist. Hooked unhooked trailers tractor. Coordinated daily delivery schedules based customer schedules, peak delivery times alternate routes. Perform emergency repairs including service hydraulic system. Maintain accurate records vehicle logs, records cargo billing statements accordance regulations. Obeyed traffic laws followed established traffic transportation procedures Transported freight origin destination safe timely manner. 09/2009 05/2014 Company Name － City State Driver/Car Hauler Coordinated daily delivery schedules based customer schedules, peak delivery times alternate routes. Conducted daily DOT pre-trip inspections according set checklist. Maintained records required compliance state federal regulations. Interacted customers vendors friendly timely manner. Transported freight origin destination safe timely manner. Checked load accuracy stability trip. Picked customer loads timely accurate manner. Maintained telephone radio contact supervisor receive delivery instructions. Conducted emergency roadside repairs, including changing tires, replacing light bulbs installing fuses tire chains. Recorded expenses maintained receipts. 02/2006 09/2009 Company Name － City State Independent Contractor Facilitated successful internal external audits sound thorough documentation. Composed effective accounting reports summarizing accounts payable data. Posted receipts appropriate general ledger accounts. Reconciled discrepancies accounts receivable general ledger account accounts receivable trial balance account. Balanced monthly general ledger accounts accurately record cost month end accruals. Supervised invoice processing, purchase orders, expense reports, credit memos payment transactions. Process accounts payable 3 employees. Entered financial data company accounting database verified reconciled. Tracked financial progress creating quarterly yearly balance sheets. Streamlined bookkeeping procedures increase efficiency productivity. Developed monthly, quarterly annual profit loss statements balance sheets. Performed periodic budgeting/modeling project monthly cash requirements. Drove car transporter, applying knowledge commercial driving regulations order assure prompt delivery dealerships. Verified contents inventory match bill lading forms. Maintain driver log. 10/2004 02/2006 Company Name － City State Driver/Car Hauler Transport automobiles manufacturing plant dealership. Worker directly training, departments, co-signees, management achieve prompt deliveries new pre-owned vehicles. Perform emergency repairs including service hydraulic system. Maintain accurate records vehicle logs, records cargo billing statements accordance regulations. Obeyed traffic laws followed established traffic transportation procedures. Trained New drivers. 08/2003 10/2004 Company Name － City State Driver/Car Hauler Coordinated daily delivery schedules based customer schedules, peak delivery times alternate routes. Obtained maintained proper delivery authorization pickup documentation. Conducted daily DOT pre-trip inspections according set checklist. Loaded unloaded trailers mechanical freight handling equipment. Delivered personal Vehicles homes places business within established time frames. Interacted customers vendors friendly timely manner. 09/2000 05/2003 Company Name － City State Driver Safely loaded unloaded deliveries according size load content description. Transported deliveries locally road. Managed discrepancy documentation incoming shipments. Submitted delivery documentation timely manner. Maintained daily, legible DOT log book submitted corresponding documents. Completed basic maintenance minor repairs keep vehicle neat running properly. Reported accidents, damage malfunctions involving company equipment management. Inspected truck defects safe operating condition before, trips. Established maintained excellent customer relationships. Answered customer questions regarding delivery promptly accurately. Loaded unloaded freight assure safety minimize risk damage dangerous conditions. 04/1992 09/2000 Company Name － City State Aviation Machinist Mate Supervised creation validation anti-terrorism plans ships. Developed led training programs preparation combat. Operated maintained communications equipment. Documented processed classified materials. Recommended retransmission equipment employment based capabilities equipment mission requirements. Guided coordinated unit's force protection programs meet fleet requirements. Planned briefed personnel missions. Established commanded field communication operations. Routinely checked measuring equipment resolve testing problems. Monitored production operations compliance specifications promptly reported defects. Discarded rejected products, materials equipment meet specifications. Worked within flight operations maintain culture safety efficient procedures. Prepared filed flight plans domestic international, utilizing available resources aircraft capabilities maximum efficiency. Ensured aircraft operational matters within manufacturers, FAA company limits including fuel loading, weight balance performance measures. Coordinated communication air traffic control maintenance personnel. Performed supervised airfield management activities. Monitored gauges, warning devices control panels verify aircraft performance regulate engine speed. Calculated aircraft weight balance, performance fuel requirements. Assisted Safety Risk Management (SRM) process. Announced demonstrated safety emergency procedures. Specialized Training 2000 Road Master Truck driving School － City State United States Truck Driving GPA: GPA: 3.7 Class A CDL License Road Master Truck Driving School City State Class ""A"" Commercial Driver License (CDL) Credentials TWIC card",AUTOMOBILE
"ADMINISTRATIVE OFFICE ASSISTANT Experience 01/2015 Current Administrative Office Assistant Company Name － City State Provide customer service, Schedule appointments, additional duties needed. 01/2015 01/2016 Cheer Coach Company Name － City State Foster culture sportsmanship, teamwork, responsibility. 07/2009 Current Adjunct Faculty Company Name － City State Lecture communicate effectively students diverse backgrounds. Initiate thought-provoking discussions help students build critical thinking skills translate academic interests real world. Maintain undergraduate teaching load 3-5 courses semester include Medical Terminology, Women's Health, Stress Management, Human Sexuality, Nutrition Concepts, Personal Fitness/Wellness, Student Development. 01/2008 Current Substitute Teacher Company Name － City State Adapt variety lesson plans cover subject areas grades K-12. 07/2005 08/2008 Fitness/Wellness Coordinator Company Name － City State Interview, hire, train, schedule, evaluate group fitness instructors. Maintain manage fitness rooms equipment. Sign payroll. Navigate use Class Track provide access specialty fitness classes. Organize maintain employee records CPR/First Aid certifications. Conduct monthly staff trainings meetings. Execute On-campus incentive program (FITRaider&RaiderXcape). Coordinate assist special events (i.e., Fitness Xtravaganza, Tech Well, etc). Rename brand fitness program (RaiderX X2). Develop manage Better U (yoga pilates) personal training program. Collaborate departments campus various wellness activities (Amazing Spring Break Race, Alcohol Awareness Week, etc). Advise student supervisor group fitness special events. Lead Teen Raider Fitness Xperience. 01/2001 01/2002 Intern Company Name － City State Assist development group fitness department upon opening facility. Order fitness equipment. Interview, hire, train fitness instructors. Coordinate monthly fitness class schedule. Organize BodyPump program launch. 01/2000 01/2005 Group Fitness Instructor Company Name － City State Instruct weekly fitness classes variety ages levels. 01/1999 01/2005 Group Fitness Instructor Personal Trainer Company Name － City State Educate patrons benefits healthy living preparing informational bulletin boards. Organize participate special events (Partner Yoga, Survivor Challenge, Fitness Challenge, Tech's Largest Boxing/Aerobics/Water Aerobics, Resident Hall Events, Fitness Around World). Instruct students faculty variety fitness classes include: Yoga, Pilates, Step, Cardioboxing, Group Weight Training, Abs, Hi/Lo, Pre/Post-natal, Sculpting, Circuit Training, Cycling, Yogilates, Water Fitness, Ten Weeks Health, YogaFusion, Nutrition Mondays, Partner Yoga/Couple's Massage, Making Yoga WORK Day. Serve evaluation committee. Assist coordination Fitness Expo (including teaching workshops Expo). Design exercise programs specific individual needs. Perform fitness assessments: heart rate, blood pressure, flexibility muscular strength, cycle ergometer, body composition, circumference measurements. Counsel individuals proper biomechanics fitness techniques. Motivate cultivate healthy lifestyle choices health nutrition awareness. 01/1999 01/2005 Lead Supervisor/Facility Supervisor Company Name － City State Provide facility tours assist Facility Manager staff training. Navigate programs facility usage employee records. Education M.S Ed, Health Promotion Physical Education Virginia Polytechnic Institute State University (Virginia Tech) － City State Ed, Health Promotion Physical Education B.S Human Nutrition, Foods, Exercise Exercise Health Promotion Human Nutrition, Foods, Exercise Exercise Health Promotion B.A Interdisciplinary Studies Political Science Psychology Interdisciplinary Studies Political Science Psychology Affiliations Fitness Wellness Professional adept developing comprehensive fitness wellness programs initiatives. Background undergraduate health courses QUALIFICATIONS *Implementation Evaluation fitness programs *Interactive staff training development *Interdisciplinary Teaching Learning *Budget Financial Management *Public Relations *Event Planning Coordination *Fundraising Sponsorship Interests President, GW Carver Intermediate Sunday School Teacher Grade 1-2, South Norfolk Baptist Church Volunteer Coach, Chesapeake Parks Recreation Event Coordinator, American Legion NC Post 531 President, Women's Auxiliary NC Post 531 Skills academic, Schedule appointments, benefits, blood pressure, CPR, critical thinking, customer service, staff training, special events, First Aid, lesson plans, Medical Terminology, meetings, access, payroll, Stress Management, supervisor, teaching, teamwork, workshops, composition Additional Information LEADERSHIP PTA President, GW Carver Intermediate Sunday School Teacher Grade 1-2, South Norfolk Baptist Church Volunteer Coach, Chesapeake Parks Recreation Event Coordinator, American Legion NC Post 531 President, Women's Auxiliary NC Post 531",FITNESS
"GRADATION CANDIDATE ADVOCATE Executive Summary High-energy Manager successful building motivating dynamic teams. Cultivates company culture staff members feel comfortable voicing questions concerns, well contributing new ideas drive company growth. Versatile child advocate professional 5 years experience working student-focused learning environment helping students improve literacy. Core Qualifications Operations management Staff development Inventory control Supervision training Sound judgment Computer-savvy Professional Experience Gradation Candidate Advocate Mar 2016 Current Company Name － City State Served mentor junior team members. Routinely met students' parents regarding in-class issues learning interruptions discuss solutions. Developed implemented interesting interactive learning mediums increase student understanding course materials. Employed [activities] [techniques] techniques encourage student learning build community within classroom. Interviewed clients individually families determine services would best address needs. Retrieved requested files delivered appropriate personnel. Scout Master Jan 2012 Current Company Name － City State Tutor Supervise Children ages 5-14. Planning Orchestrating various trips activities. Mentoring Coaching. Department Supervisor Jan 2011 Mar 2016 Company Name － City State Maintain outstanding customer service per Company standards, generating sales, merchandising safeguarding company assets. Ensure customer received exceptional service providing friendly environment, included greeting acknowledging every customer timely personable manner. Handle cash, check credit transactions register bagging merchandise. Use selling techniques add sales describing technical information customers enhance salesmanship reach store position sales goals. Played role processing, replenishing, organizing merchandise store hours monitoring floor stock. Contributed efforts maximize proceeds, minimize loss improve customer satisfaction. Assisted floor moves, display maintenance fitting room monitoring. Warehouse Material Handler Jan 2008 Jan 2010 Company Name － City State Distributed assisted weekly inventory product. Received processed large shipments merchandise. Printed labels loaded orders delivery. Identified organized appropriate orders according cart system. Promotions Manager Jan 2007 Current Company Name － City State Utilize online social media networking sites promote events. Create increase public awareness entertainment events canvassing Metro Atlanta area. Assist venue preparation. Promote social nightlife Atlanta University Center. Shipping/Receiving Clerk Jan 2006 Jan 2008 Company Name － City State Prepared items shipping. Verified reserved records incoming outgoing shipment. Utilized knowledge shipping procedures control shipping quality. Education Bachelors Science Physical Education 2010 University South Carolina － City State Physical Education Personal Information Self-motivated, team-oriented management sales demonstrated strengths customer service retail ability work fast-paced, energetic environment Combined strengths include excellent organizational follow-up skills, time management multi-tasking abilities; superior interpersonal verbal communication skills Proactive driven professional focused achieving organizational goals Open availability flexibility work varied extended hours meet needs business Affiliations Boy Scouts Of America WCFL Youth Football League Willing relocate: Anywhere Skills Handle cash, Coaching, credit, customer satisfaction, customer service, delivery, inventory, Mentoring, merchandising, networking, organizing, quality, selling, sales, shipping Additional Information Willing relocate: Anywhere Authorized work US employer ADDITIONAL INFORMATION Self-motivated, team-oriented management sales demonstrated strengths customer service retail ability work fast-paced, energetic environment Combined strengths include excellent organizational follow-up skills, time management multi-tasking abilities; superior interpersonal verbal communication skills Proactive driven professional focused achieving organizational goals Open availability flexibility work varied extended hours meet needs business",ADVOCATE
"CONSTRUCTION MANAGER Summary Technical support professional extensive IT background. Enjoys troubleshooting find solutions technical issues. Accomplishments Effective administrator human material resources. Able take project blueprint contract stage, complex troubleshooting, finalization. Capable delegating prioritizing workload, scheduling manpower, equipment, materials, monitoring productivity, quality, safety, coordinating project achieve on-target, timely, seamless completion. Estimating: Strong analytical skills. Able research cost time factors order formulate competitive project bids protecting bottom line. Sensitive budget constraints. Keen ability properly allocate expenditures profitably manage expenses within preset parameters. Communication: Articulate negotiator, presenter, advocate, company spokesman. Provide viable liaison various professions, disciplines, trades, crafts, multiple levels management employees. Manpower Development: Proven ability motivator, trainer, team builder. Successful matching talent need. Able identify develop desirable personnel skills. Experience Construction Manager Oct 2013 Current Company Name － City State Manage aspects new home construction projects including customer relationship building, acquiring proper building permits, budget creation, scheduling construction, overseeing field operations. Direct personnel operations, conduct hiring, schedule subcontractors product material delivery. Manage multiple simultaneous custom homes ranging price $600,000 $1.6 million Omaha surrounding communities. Oversee jobsite safety measures municipal building code compliance per jurisdiction. Construction Manager Jan 2010 Oct 2013 Company Name Oversaw managed $30 million year production build custom higher end townhomes Copper Ridge subdivision Omaha, NE. Worked closely developer provide daily updates progress reports every construction project. Job duties included pulling permits, scheduling construction, hiring subcontractors, negotiating contracts, creating budgets, estimating, jobsite safety, personnel training, overseeing field operations. Collaborated sales team marketing homebuyers improve sales process. Provided input creative ideas new homebuyers order create unique enjoyable home building experience. Constructed 85 114 total homes built less 3 years. Managed construction 17 single family homes Saddlebrook Villas subdivision. General Contractor Aug 2007 Current Company Name independent contractor specializing remodeling services new construction residential commercial settings. Residential projects include basement, kitchen, bathroom remodels, deck building, room additions, sunrooms. Commercial projects include retail office build small large businesses. Provide self-performing contracting either general contractor subcontractor. Specialize restoration older homes modern updates improvements. Helped facilitate multistate retail outlet store build Omaha Steaks. Completed retail space build Complete Nutrition franchise multiple states. Coordinated building multiple Scooters Coffee Shops Lincoln, NE, Olathe, KS, West Des Moines, IA, Omaha, NE. Remodeled multiple cubicle office spaces Mutual Omaha, FDR, DTN. Remodeled press room WOWT News Station Omaha, NE. Remodeled Bellevue Foot Ankle Clinic Bellevue, NE. education Professional Development Current student Randal School Real Estate Licensed Class C Contractor City Omaha Insured Bonded City Omaha Registered Contractor Nebraska Department Labor. Education OSHA Certified 10 Hours *ICC Residential Class C Certification IRC 2009 *Lead Abatement Certified *Experienced user scheduling software, Microsoft Project Builder Trend 2012 ITT Technical Institute School Drafting Design － City State Certificate Completion, Advanced Network Technologies, Omaha, Nebraska 2001 MSCE Windows 2000 Server andProfessional *Diploma, Computer Programming Specialist, Institute Computer Science, 1990-1992 Coursework: Mainframe programming languages BAL, JCL, COBAL. Skills BAL, budgets, budget, C, COBAL, Computer Programming, negotiating contracts, delivery, estimating, FDR, hiring, JCL, Mainframe, marketing, office, Microsoft Project, Network, new construction, developer, personnel, personnel training, press, programming, progress, Real Estate, relationship building, retail, safety, sales, scheduling, Trend, unique, Windows 2000 Server",CONSTRUCTION
"PROGRAM DIRECTOR OFFICE MANAGER Summary Highly personable, tech savvy Professional 9 plus years experience administrative customer service roles including 5 years non-profit experience. Demonstrated ability develop maintain relationships dependability exceptional service leading increased repeat referral business support. Effectively communicates Executive Advisory Board Directors constant ongoing daily operation. Job responsibilities include facili- tating monthly support group meetings, training volunteers educational awareness programs within community, maintaining donor data use Sage Fundraising 50 donor software, mailings thank letters fliers donors, creating marketing materials social media postings, maintaining website calendar updates. Additional qualifications include use Highlights crosoft Word, Excel, Outlook, PowerPoint, Access, Publisher, Adobe Pro, Operating Systems Windows XP, Vista Mac, Skype, Facebook, YouTube, Twitter LogMeIn Remote. Experience Program Director Office Manager March 2009 Current Company Name － City State Serve director not-for-profit corporation tending needs survivors diag- nosed forms Gynecological cancers caregivers. Raising awareness, fundraising, hosting local lunch learns community events. Implemented program third year medical students U L U K called ""Sur- vivors Teaching Students."" Partnered James Graham Cancer Center Norton Hospital design new High Risk Screening Clinic Ovarian Cancer. Facilitate monthly support group meetings GYN Cancer Survivors Cargiv- er's. Handle day day operations keeping Non-Profit Organization healthy thriving. Maintain donor mailing lists send thank letters fliers upcoming events. Maintain website calendar updates. Create marketing materials social media postings. Maintain donor data use Sage Fundraising 50 donor software Virtual Termi- nal Merchant Solutions software. Personal Assistant Director Aviation Company Name － City State Assisted day-to-day needs Director. Made travel arrangements, organized office space, hosted meetings clients review veneer products. Assisted Interior design implementation high end Private Jets: Personally designed Oprah Winfrey's Cirque Du Soleil's RJ, UPS, Fed Ex, Gulfstream Bom- dardiers corporate company jets. Guest Services Representative Company Name － City State Flight Attendant Company Name － City State Collaborated Customer Care In-Flight Managers create strategic plans en- hance customer satisfaction. Provided employees tools maintain increase service levels internal external customers. Increased employee knowledge assisting development implementation product-awareness program. Served In-Flight Training Instructor. Emergency Safety (First Aide, CPR Automated External Defibrillator) · Emergency Procedures · Crew Resource Management Line Holding Pilots Flight Attendants · Security · Serving · Customer Service · Aircraft Specifics · I.O.E. Qualified. Education Bachelor Arts Psychology Social Sciences The University Louisville － City State Psychology Social Sciences High School Diploma Presentation Academy － City State Interests Enjoy playing Tennis, Skiing, Flying Photography. Psi Chi Member: The National Honor So- ciety Psychology Secretary/Treasurer. The Louisville Science Center; Twinbrook Nursing Home, The Home Innocence; Meredith Dunn Day Care Center Retreat Leader, Deaf Adult/Youth Community events, Mini Deaf Olympics, The Junior League Louisville Ovarian Awareness Kentucky Advisory Board member. Skills Adobe, CPR, clients, customer satisfaction, Customer Service, Customer Care, forms, Fundraising, Instructor, Interior design, letters, Mac, Director, marketing materials, meetings, Access, Excel, office, Outlook, PowerPoint, Publisher, Windows XP, Word, Norton, Operating Systems, Profit, QuickBooks, Safety, Sage, strategic plans, Teaching, travel arrangements, Vista, website Additional Information HOBBIES AND VOLUNTEER SERVICES Enjoy playing Tennis, Skiing, Flying Photography. Psi Chi Member: The National Honor So- ciety Psychology Secretary/Treasurer. The Louisville Science Center; Twinbrook Nursing Home, The Home Innocence; Meredith Dunn Day Care Center Retreat Leader, Deaf Adult/Youth Community events, Mini Deaf Olympics, The Junior League Louisville Ovarian Awareness Kentucky Advisory Board member.",AVIATION
"GLOBAL FINANCE ACCOUNTANT Summary Honest, reliable, dependable, hardworking, quick learner, enthusiastic, motivated individual strong work ethics, results driven, detail oriented, well organized fervent desire learn part professional team offers continued opportunities professional personal growth. Skills Excellent people self-management techniques, Excellent Client Business partner relations, Excellent Written Oral communication abilities, Excellent problem-solving skills, File maintenance, Experience using Windows 98, 2000, 2007, 2010, 2013, Power Point, MS Outlook, MS Word, Bolt, MAC, Millennium, Internet, SAP 7.5, Sabre, Great Plains, Lawson HRIS, CSG, ProAlpha, Quick Books, Centricity, AS400, Oracle R11, Oracle R12, MAS 90, Kofax, Excel. Knowledge Financial Management human resource, SOX compliant procedures ISO900. Experience Global Finance Accountant Oct 2016 Current Company Name － City State Process Analyze invoices expense reports ensure appropriate approvals accordance CGE Expenditure Authorization Guidelines. Ensures accuracy tax calculations invoice payments accrues additional tax expense payable posting process. Communicate business partners external vendors invoice inquiries expense related activities. Apply company, cost center, general ledger (GL), required coding financial information system entries ensure accuracy posting entries accrual reporting. Compile prepare standard reports review associates managers accordance accounting standards company policies. Create, prepare distribute weekly proposals team. Researched discrepancies updated accounts accurate information. Resolved reconciliation discrepancies timely manner. Ensure company financial systems robust, compliant support current activities future growth. Reconciled Balance Sheet accounts monthly. Review Financial Statements monthly ensure accuracy. Managed company policies regarding capital requirements, debt, taxation, equity, disposals acquisitions, appropriate. Established high level credibility manage strong working relationships external parties including vendors advisors prepare financial audit coordinate audit process. collect analyze financial information recommend develop efficient use resources procedures, provide strategic recommendations maintain solutions business financial problems. Financial Analyst Accounts Payable Jul 2013 Jan 2016 Company Name － City State Process external invoices R11/ R12 (Oracle) multiple entities, domestic foreign, within established service level commitments. Ensure processing payments invoices, refunds expenses compliance established key controls. Provide strong customer service, support demonstrate initiative preventing invoice issues. Research, resolve invoice payment issues external vendors. Assist documentation implementation global Accounts Payable function. Train internal external customers/ new employees policy procedures. Provide assistance, support develop strong communications internal/ external business units Assist management projects necessary Finance organization. Communicated various partners, including Corporate Regional FP&A counterparts Finance Business Partners. Assist internal external SOX audits. Handled reconciliation monthly statements Complete review account reconciliations.as part month end closing procedure. Responsible day- to-day general ledger accounting financial reporting analysis assigned functional areas. Research resolve Business Units inquiries assigned functional areas. Provide financial tracking maintenance support Project Managers. Partnered collaborated Business Units several regions help deliver various objectives including fiscal year annual operating planning. Built strong knowledge Visa's business constant communication Business units several different regions. Ensured financial data accuracy, integrity consistency information well organized documentation results data sources used. Support production monthly reports including performing accurate variance analysis outlining contributing factors. Financial Operations Analyst Jun 2011 Jun 2013 Company Name － City State Team player responsible processing 385,000 invoices annually. Handled reconciliation monthly statements. Documented completion review account reconciliations.as part month end closing procedure. Audited merchandise invoices internal purchase orders per SOX compliance. Responsible overseeing review daily settlement process ensure net cash settlements complete, accurate, posted timely manner. Reviewed vendor processes transactions ensure performed accurately. Participated SOX complaint projects. Processed maintained accounting records business units/sub-regional offices ensure high quality accounting accuracy, timeliness reporting compliance corporate policies per GAAP SOX requirements. Handled disputed chargebacks. Maintained lists accounts receivable payable. Updated vendor files file numbers. Print distributed monthly financial reports. Partnered collaborated Business Units several regions help deliver various objectives including fiscal year annual operating plan. Utilized business understanding perform financial statistical. Documented completion review account reconciliations. AP Manager Accountant Company Name － City State I 1/16-10/16. Partner Controller monitor weekly cash flow prioritize payables. Analyze business operations, trends, costs, revenues, financial commitments, obligations, project future revenues expenses. Lead integration plan post-acquisition functions relates accounts payable. Accountable ongoing analysis process constraints, target costing projects, margin analysis, tracing costs back underlying activities. Coordinate manage payables-related audit requests. Uphold SOX internal control standards documenting maintaining standard operating procedures. Manage accounting functions including maintenance general ledger, accounts payable, accounts receivable, project accounting; ensures accuracy timeliness. Manages monthly closing financial records posting month end information; ensures accuracy financial statements. Survey operations ascertain accounting needs recommend, develop, maintain solutions business financial problem. Acts liaison company, government external accountants meet information needs ensure proper information maintained historical purposes. Selects hire employees Accounting/ Finance team. Trains evaluates employees enhance performance, development, work product. Addresses performance issues makes recommendations personnel actions. Motivates rewards employees including providing salary increases, bonuses promotions within allocated budgets company guidelines. Prepares recommends operating personnel budgets approval. Reconcile central travel account statements IExpense application. Audit card program reconciliations; ghost purchasing card reconciliations; auditing expense report violations IExpense applications. Provide knowledge policies procedures, supporting cardholders general employee based on. Travel Entertainment related items Purchasing Card related items. Education Training M.B.A Accounting 12/2016 Accounting Volunteer San Antonio Food Bank 6/17- Current Austin Humane Society Skills account reconciliations, Accounting, accounts payable, accounts receivable, accrual, acquisitions, AS400, auditing, Balance Sheet, budgets, business operations, cash flow, closing, Oral communication, Controller, costing, Client, customer service, documentation, equity, expense reports, Finance, financial, analyze financial information, financial audit, Financial Management, FP&A, financial reports, financial reporting, Financial Statements, functional, general ledger, general ledger accounting, ghost, GL, government, Great Plains, HRIS, human resource, ISO, Lawson, MAC, MAS 90, Excel, MS Outlook, Power Point, 2000, Windows 98, MS Word, Millennium, month end closing, Office Management, Oracle, payables, personnel, policies, problem-solving skills, processes, coding, proposals, Purchasing, quality, Quick Books, File maintenance, reporting, Research, Sabre, San, SAP 7.5, SOX compliance, settlements, strategic, tax, Team player, variance analysis, Excellent Written",FINANCE
"DIGITAL ADVERTISING CONSULTANT Experience Digital Advertising Consultant 07/2013 12/2017 Company Name – City State Responsible negotiation execution programmatic direct buys handle day- to-day campaign operations across multiple DSPs partners. Responsible accessing company's digital strategy recommend tactics achieve platform efficiencies brand awareness. Develop performance KPI Expectations company's strategic objectives. Executed A/B testing client strategy report recommend best performing variables. Promoted demonstrated value Search Engine Marketing (PPC), Display Advertising, Social Media, Mobile Advertising, website solutions generate new business within organization's niche market. Analyzed implemented various digital marketing tools develop well-rounded strategy organization. Maintained ad campaigns ensured appropriate reports delivery rates. Worked web development team implement tracking pixels. Be main point entry internal external tracking pixel placements. Sales Engineer 03/2008 04/2010 Company Name – City State Provided pre-sales technical assistance on-line product education SaaS ad serving management software AdJuggler. Created presented training courses relevant proper ad operations workflow 80+ publisher marketer clients B2B B2C business. Implemented direct, programmatic, remnant campaigns using several DSPs, created QA processes, solved delivery discrepancy issues. Implemented 1st 3rd party creative assets campaign including: static images, JavaScript tags, HTML tags, Flash files, Videos, Text links E-mail Newsletters. Supported ad fulfillment operations including daily reporting, media plan maintenance, contract management, client support, client media plan implementation. Prepared technical presentations effectively communicated AdJuggler's value proposition within highly competitive ad serving platforms market. Coordinated design, development, maintenance specialized Ad-Serving platform software tailored client's strategy workflow. Evaluated, tested integrated vendor partners data targeting, verification, maintenance. Each vendor evaluated features, service, price, metrics determine integration suitability AdJuggler Ad Server Platform. Worked 3rd party rich media video platforms (Vindico, MediaMind, Pointroll, EyeWonder, Brightcove) regarding tracking requirements implementation. In addition maintaining vendor relationships facilitate efficient integration 3rd party media assets AdJuggler Ad Server. Provided on-going training support members sales team, including client on- boarding, Request For Proposal Insertion Order. Provided customer training implementation assistance online ad serving management software. Worked clients define campaign requirements, including KPI performance benchmarks ensure satisfactory ROI. Maintained product road maps feature specifications addition managing product releases timelines major product builds custom development requests. Drive operational efficiency design, creation, maintenance extensive technical documentation reference material regarding AdJuggler Ad Server platform well ad operations processes. Produced In-platform contextual instructional video modules AdJuggler Ad Server platform. Solicited incorporate feedback Beta User Clients Ad Server Platform improve workflow UI/UX design Ad Server. Client Data Analyst 06/2007 03/2008 Company Name – City State Provided on-line customer support leading software's, RoboForm Pro, RoboForm2Go Goodsync, web based customer support application. Assisted Customers downloading, activation, technical issues via telephone. Handled organization computerized shipping receiving goods. Performed verification on-line purchase, authentication credit card well payment methods. Education Bachelors Science Computer Science Eastern Shore May 2007 University Maryland Computer Science Eastern Shore Summary 7+ years experience strategic planning, programmatic advertising, campaign management, performance optimization, inventory forecasting. Experience programmatic advertising proficiency ad serving, DSP, SSP, DMP, Ad Exchange, Ad Network platforms. Experience leveraging facets advertising operations including limited campaign management, advertising application management detailed campaign analysis. Proficient use various reporting tools advertising platforms. Extremely passionate knowledgeable digital media. Highlights DoubleClick (DFP-Certified, DCM DBM) well understanding programmatic advertising delivery processes, including limited Ad Exchanges, Demand Supply Side platforms, RTB, prevailing industry standards (VAST, VPAID, MRAID, IAB etc.) · Applications: Proficient Basic SQL, JavaScript, HTML5/CSS Skills Ad, Advertising, B2B, Basic, competitive, contract management, credit, CSS, client, Clients, customer support, client support, DBM, delivery, E-mail, features, Flash, UX, HTML, HTML5, JavaScript, managing, marketing, market, media plan, publisher, negotiation, Newsletters, presentations, processes, Proposal, QA, receiving, reporting, sales, Servers, shipping, SQL, strategy, strategic, technical assistance, technical documentation, telephone, video, web development, website, workflow",DIGITAL-MEDIA
"REGISTERED NURSE Professional Summary To improve wellbeing patients I serve manage illness skill compassion To provide safe therapeutic environment patients families assessment critical thinking anticipate potential problems To enhance speed recovery process individual To promote respect, positive communication, collaboration among healthcare teams including patients families Licenses CPR certified American Heart Association Registered Nurse State Pennsylvania, License number RN645795 Skill Highlights Medication administration Skilled Orthopedic Nurse Broad medical terminology knowledge Use hemovacs, autotransfusion devices, continuous passive motion therapy, traction, orthopedic braces IV drug therapy management Body mechanics knowledge Specimen collection/processing proficiency Professional Experience Company Name February 2013 Current Registered Nurse City State Applying nursing knowledge skills within relationship based care, using nursing processes meet clinical, spiritual, psychological needs patients families Serving highly engaged partner care team responding care team member needs assistance partnership Participating work improves patient care professional practice environments Adapting changes demonstrating flexibility within change processes Assisted patients healing recovery surgery Utilized strong assessment skills determine necessary patient care. Formulating goals plan care involves patient partner within healthcare team Demonstrates critical thinking clinical, psychological, social, spiritual issues patient within care environment Creating caring compassionate patient focused experiences building healing relationships patients families, well colleagues Providing detailed appropriate teaching patients families effectively guide care transition another level care and/or home Supporting development students, new staff colleagues, serving preceptor Performed tasks patient-centered focus seeking opportunities improvement processes treatments Creating environment facilitates open communication asking feedback inquiry improve practice Utilizing research evidence-based practice support improvement clinical care Implemented new floor assignments based evaluation staffing requirements Demonstrating accountability actions, enthusiasm, motivation, commitment patients family members Demonstrating understanding cultural differences needs holding peers accountable healthy relationships patients families Maintaining conscious balance work personal life modeling safe work hours, time management, healthy lifestyle practices Responsible Hemovac Autotransfusion System administration. Delivering high-quality compassionate treatment indigent low-income patient community Monitored post-op vitals, set PCA, fluids, reviewed post-op orders orient patients unit Provided quality nursing care accordance resident care policies procedures Tested glucose administered injections Company Name July 2010 September 2011 Home Healthcare Assistant City State Read recorded temperature, pulse respiration Completed submitted clinical documentation accordance agency guidelines. Collected urine fecal samples Assisted adequate nutrition fluid intake Planned, prepared served meals snacks according prescribed diets Performed household tasks laundry, dusting, washing dishes vacuuming Facilitated games activities engage clients Positioned residents comfort prevent skin pressure problems Assisted transferring residents wheelchairs adaptive equipment Assisted ADL's Exhibited compassionate care communication regard issues death dying Promoted continuity care accurately completely communicating caregivers status patients care provided Maintained clean, orderly well-stocked environment Company Name June 2008 October 2009 Nursing Assistant Neurosurgical Intensive Care Unit Providing direct patient care directed RN, included daily living activities, transporting, feeding, bathing, Helping maintain safe environment conducive recovery safety patient unit, including limited completing safety checks, keeping unit clean organized, cleaning updating specific equipment glucometers, changing linens, keeping unit rooms clear stray equipment Stocking supplies used RN throughout unit patient rooms facilitate patient care delivery Performing blood glucose monitoring, recording, reporting results RN Emptying bedpans/foleys, performing foley care, recording I&O's Documenting vital signs, blood glucose, medical record according established procedures Providing supervision companionship patients required Planning prioritizing activities duties needed CT scans Complying safety policies procedures including standard precautions well policies procedures blood-borne pathogen exposure Continually working improve knowledge, skills performance Ensuring equipment malfunctions reported returned appropriate department Assisting RN unit responding call lights, telephones, passing meal trays, transporting patients needed. Company Name February 2007 July 2010 Emergency Medical Technician City State Harmony Emergency Medical Services Attending emergency non-emergency medical requests arose, rendering on-site assistance patients required Performing and/or assisting initial assessment management illness injury emergency patients accordance specified protocols procedures Providing Cardiopulmonary resuscitation, opening patients airway, providing ventilation assistance Bandaging wounds, stabilizing broken bones, controlling bleeding, administering oxygen Notifying hospital's emergency department nature extent medical treatment provided giving account patients medical condition Preparing assisting preparation patients transport Cleaning disinfecting ambulance equipment call Replacing supplies necessary maintain perform duties responsibilities emergency situations Inspecting emergency medical equipment ensure function compliance safety infection control regulations standards. Education Training UPMC Shadyside School Nursing 2012 Diploma Nursing City State Community College Allegheny County 2008 EMT Certification/First Aid/CPR September 2007-January 2008 Basic Life Support City State Skills Caring patients musculoskeletal diseases disorders, Assisting activities daily living, Administering intravenous medications, Using critical thinking skills, Monitoring preparing hemovacs, autotransfusion devices, continuous passive motion therapy, casting, traction, external fixation,",HEALTHCARE
"CONSTRUCTION Experience 04/2015 Current Company Name Repair a/c units Repair replace water heaters, stoves, refrigerators. Change faulty valves faucets. Unclog drains, toilets, snake clean-outs. Change windows locks. Make repairs sheetrock damaged, roof repairs painting inside outside. Controls inventory, creates orders vendors. Train, coached mentored staff ensure smooth adoption new rules. 07/2010 02/2015 Company Name － City State Maintain 320 units Jasmine Terrace complex, consists repairs AC window units. Repair replace water heaters, stoves refrigerators. Change faulty valves faucets, unclog drains, toilets, snake clean outs. Change windows locks. Make repairs sheetrock damaged Roof repairs painting inside out. Controls inventory, create orders, vendors. Trained, coached mentored staff ensure smooth adoption new rules. 03/2007 05/2010 Construction Company Name － City State Plumbing, roofing, sheetrock, painting. Replace water heaters. General apprentice construction. 03/2005 03/2007 Painter Company Name － City State Paint repair outside problems timely matter. Pressure washed houses made repairs old damaged frames. Education 2005 GED Central Florida College － City State 2009 EPA Certified Universal Skills c, inventory, windows, window, painting, Paint, Plumbing, repairs, roofing",CONSTRUCTION
"CONSTRUCTION Executive Summary To find internship profession I gain experience exposure practice product design. Core Qualifications Adobe Photoshop Illustrator AutoCAD Revit Microsoft Word, Excel PowerPoint Professional Experience Aug 2006 Current Castle Inspection Service Oregon California High Value Residential Insurance Appraiser Appraise high value homes Oregon California replacement cost. Construction Jul 2005 Jan 2006 Company Name － City State Extensive remodeling project. Nov 2004 Company Name － City State internship supporting interior design/project teams, researching materials, organizing materials resource library. Accounts Payable Assistant Jan 1999 Jan 2000 Company Name － City State Handling petty cash, data entry, payroll distribution, administrative duties. Education BFA Product Design Present University Oregon － City State Product Design Bachelor Interior Architecture Business Administration 2005 University Oregon － City State Business Administration Undeclared 2003 1999 University Washington － City State Undeclared Objects Impacts Digital Illustration Interior Construction Elements Furniture Theory Analysis Color Theory Application Rome Program Skills administrative duties, Adobe Photoshop, AutoCAD, Color, data entry, Digital Illustration, Illustrator, Inspection, Insurance, interior design, materials, Excel, PowerPoint, Microsoft Word, organizing, payroll, researching, Revit",CONSTRUCTION
"SOFTWARE ENGINEERING MANAGER Summary Multifaceted technical career 15+ years' track record innovation success. Accomplished, enthusiastic, driven Software Engineer solid history effective systems engineering Client/Server/ Web Enterprise software SaaS SOA development. Well recognized strong leadership project management abilities leading cross-functional teams fast-paced, competitive work environments. Willing multitask projects personnel database management architecture/design. Highlights C#, ASP.NET, MVC, SQL, JavaScript, Java, Web Services, Agile, Scrum, ETL, PHP Tools: Visual Studio, SSRS, SSIS, IIS, SharePoint, Eclipse, Apache, Cognos, SQL Server, Oracle Experience Software Engineering Manager August 2011 Current Company Name － City State Orchestrate key internal IT developments large-scale enterprise solutions managing budgets capacity planning company-wide. Cross-train professional team 10+ employees software development using C#, ASP.NET JavaScript, SQL. Foster relationships competitive organizations order coordinate cross-functional software, oversee career guidance/progress, monitor success ratios. Senior Software Engineer April 2008 August 2011 Company Name － City State Coordinated highly responsive web-based software development using C#, ASP.NET JavaScript, SQL Dojo. Built loyalty rapport result strong written verbal communication overseeing, supporting, enhancing existing systems software. Strategically maintained department enterprise Cognos reporting systems, along system architecture/ design. Troubleshot database reporting issues. Senior Software Engineer/Architect April 2003 August 2008 Company Name － City State Led teams full life cycle software development using C#, ASP.NET JavaScript, SQL result strong expertise supporting enhancing existing legacy systems software. Assigned train others maintain department enterprise Crystal reporting systems, along system architecture design. Acquired multi-department exposure Development Manager Matrix Bancorp, Supervisor/ Developer MCI WorldCom. Education Computer Science Information Systems UNIVERSITY OF LOUISIANA ASHFORD UNIVERSITY － City State Computer Science Information Systems Skills ASP.NET, Agile, Apache, budgets, capacity planning, Cognos, competitive, Crystal, database, Eclipse, ETL, full life cycle, functional, PHP, IIS, Java, JavaScript, managing, C#, SharePoint, MVC, enterprise, Oracle, Developer, progress, rapport, reporting, Scrum, software development, SQL, SQL Server, Supervisor, system architecture, verbal communication, Visual Studio, written",ENGINEERING
"HR BUSINESS PARTNER Summary Proactive Human Resources Business Partner guiding performance management, talent planning benefits. Decisive proven success providing employee relations support oversight efficient operations. Extensive knowledge experience developing code business conduct ethics policies. Skills Leadership development Collaborative Organization efficiency Exemplary verbal written communication Time management Conflict mediation Self-starter HR experience Technology Field Professional Experience HR Business Partner Company Name City State 08/2020 01/2021 Served primary point contact HR department assigned network providing direct assistance connecting appropriate HR Specialist. Advised supervisors management performance management strategies interventions, including reviews disciplinary procedures actions recommendations separations employment. Assisted formal informal inquiriesand investigations conjunction external legal counsel necessary. Identified areas opportunity change initiatives positively influence assigned network performance success. Worked assigned networks' leadership develop strategies interventions problems areas, turnover compliance training, evaluations, employment related requirements. Assisted advised network leadership departmental structure job creation analysis, including editing job descriptions developing appropriate wages. Served HR representative cross-functional Agency projects initiatives connecting HR solutions assigned networks' needs ensure alignment Agency values strategic objectives. Ensured adequate staffing levels assigned networks develops strategies, conjunction Recruitment Hiring team, recruit qualified staff. Interpreted explained human resources policies, procedures, laws, standards, and/or employment regulations employees management assigned networks. Served employee advocate meeting employees addressing concerns. Collaborated HR Business Partner frequently ensure alignment practices across Agency share resources ideas. Reviewed analyzed metrics data; provides recommendations based findings executive management needed. Reported quarterly Human Resources Manager key performance indicators, strategies initiatives, employee relations actions taken, items assigned. Maintained current knowledge human resources federal state laws including Equal Employment Opportunity (EEO), ADA, Affordable Care Act (ACA), Wage Hour, Family Medical Leave Act (FMLA), USERRA, etc. Sr. HR Consultant TA Specialist Company Name City State 02/2018 04/2020 Developed staffing strategies fill vacancies define position allocations. Reviewed referral candidates contacted qualified individuals request applications. Planned executed recruitment events bring area candidates. Facilitated organizational development initiatives conduct performance management talent assessment. Implemented employee engagement development activities, presentations training maximize productivity unite workforce. Listened clients' needs assisted identifying securing appropriate services. Human Resources Consultant IV Company Name City State 05/2014 02/2018 Established measures promote diversity drive equal access opportunity advancement. Facilitated strategies planning effective partnerships leaders. Aided senior leadership executive decision-making process, generating daily human resources reports metrics policies recommend corrective actions improvements. Advised leadership HR-related issues, including vacation sick time, benefits, job services employment discrepancies. Developed hiring recruitment policies drive transparent fair hiring process selecting candidates basis merit relevance job. Performed sensitive confidential investigations misconduct issues workplace, detailing incidents reports. Liaised employees senior leadership address inquiries, complete contract processing foster problem resolution. Principal Consultant Company Name City State 05/2011 05/2014 Built successful consulting business serving private public sector businesses. Marketed business Anchorage Juneau, Alaska Phoenix, Arizona. Established excellent rapport professional relationships business leaders. Created marketing materials, drafted proposals bid contracts. Of bids submitted, 91% awarded. Initially, offered organizational management talent acquisition services. Additional services provided: training management staff completing time card payroll processes change management. Facilitated discussions (informal mediation) services. Set performance absence management expectations, policies, processes tracking. Counseled staff, performed workplace investigations, drafted findings supported management corrective action process. Education Training Alaska Pacific University City State 05/2004 Bachelor Arts Organizational Management, Human Resources Additional Information Organized, strong attention detail, dedicated committed excellence Computer Literacy Proficient Microsoft Suite Word, Excel, Powerpoint, Outlook Various Oracle based HRIS, Budget Accounting Software Databases",HR
"RESERVATIONS AGENT/FRONT DESK AGENT/GUEST SERVICES AGENT/PBX OPERATOR Summary Highly motivated effective Sales Representative/Administrative Assistant extensive experience hospitality office settings. Excel organization multi-tasking fast paced, dynamic, fluid environments. Accomplished managing coordinating various tasks schedules. Proven successful designing executing community building fund-raising events activities. Strong team member, capable leading motivating others. Very detail oriented professionl Skills amp; Strengths Executive Administrative Support Fluent English, Farsi, Urdu, Hindi Customer Service Telephone Front Desk Reception Organization Filing, Database Records Management Research Microsoft Office Lightspeed Starguest Experience Reservations agent/front desk agent/guest services agent/pbx operator January 2016 Current Company Name － City State Generate booking requests passenger attraction/transportation bookings Answer screen customer calls Explain sell transfers day tours, including selling services Process payment attraction ticketing Resolve product service problems Data entry inventory accounting Greet guests complete registration process include, limited to, inputting retrieving information computer, confirmation guest information room rate, selection rooms, coding electronic keys, promoting marketing programs, providing welcome packet ensuring guest knows location room and/or bell person accompany him/her Assist guests check-out including, limited to, ensuring rooms services correctly accounted, using point-of-sale system, handling money, processing credit debit cards, accepting recording various forms payment, converting foreign currency, making change processing gift certificates cards Demonstrate thorough knowledge hotel information including, limited to, room categories, room rates, packages, promotions, local area general product knowledge answer guest questions inquiries Use up-selling techniques promote hotel services facilities maximize room occupancy Respond guest inquiries requests resolve issues timely, friendly efficient manner Field guest complaints, conduct research resolve negotiate solutions guest satisfaction Receive, input, retrieve relay messages guests. Answer heavy volume phone calls. Work closely Housekeeping, Engineering Department Assist operations manager sales department adminitrative duties. Customer Service Lead January 2015 January 2016 Company Name － City State Welcome greet customers, modeling positive customer service spirit exhibiting friendly helpful attitude customers associates. Work store management team set expectations achieve service standards front store high quality storefront presentation empowering associates ensure customer satisfaction. Provide leadership Service Associates working registers coordinate register activities. Partner store management interview hire new team members. Contribute maintaining safe secure store environment. Serve Manager Duty providing store leadership closing shift. Sales Representative January 2013 January 2017 Company Name － City State Order, maintain, replenish merchandise apparel eight (8) high-volume Southern California retail stores. Provide customer service, needed, promote product sales communicate effectively clients, sales representatives, CEO. Take warehouse inventory process, label, sort warehouse shipments. Human Resources Assistant January 2012 January 2013 Company Name － City State Provided administrative coordinator services within Human Resources department, well performed administrative tasks accounting engineering departments. Additional responsibilities included answering phones, updating employee information, maintaining ordering company supplies, enter company-wide timesheets, scheduling meetings, coordinating luncheons company-wide events, ensuring seamless employee communication, conducting security screenings site entry, record keeping. Assigned provide administrative coordinator services CBRE, facilities management company Edwards LifeSciences Headquarters. Coordinated accounting department payroll, tracked managed time sheets, billing, invoices, packing slips, utility bills. Communicated vendors month-end aging reports statements. Handled heavy volume calls emails clients regarding facility needs. Created work orders, scheduled events, addressed basic maintenanceneeds supply requests. Communicated facilities engineers, clients, vendors. Created, activated, deactivated facilities access badges, dealt security, parking, Human Resources issues. Human Resources Assistant January 2004 January 2006 Company Name － City State Aided oversight 93 employees 30 attorneys. Handled multifaceted clerical tasks including data entry, records management, billing communications. Supported planning coordination Human Resources (HR) activities; compiled organized personnel records confidential employment records. Assisted administration day-today HR operations, departmental developments, HRIS, employee relations, training development, benefits, compensation, executive administration, recruitment. Education Training Associates Degree Saddleback Community College － City State Legal Administrative Assistant Certificate South Coast College － City State Skills accounting, administrative, Administrative Assistant, Administrative Support, basic, benefits, billing, clerical, closing, credit, clients, customer satisfaction, Customer Service, Data entry, Database, debit, employee relations, Fluent English, facilities management, Farsi, Filing, forms, Hindi, HRIS, Human Resources, Human Resources, HR, inventory, leadership, Legal, marketing, meetings, access, money, Microsoft Office, modeling, payroll, personnel, coding, quality, Reception, record keeping, recording, recruitment, Research, retail, selling, sales, scheduling, store management, Telephone, answering phones, phone, transportation, Urdu",APPAREL
"FINANCE OFFICER Summary Competent reliable professional, committed excellence proven team leading team building skills, sees challenges opportunity grow develop. Ability lead team people diverse backgrounds, communicating clear goals objectives, understanding resolving needs team ensure targets met. Responsible, analytical, results oriented, effective, efficient flexible work attitude aims achieve surpass set goals. Highly confidential, honest, pro-active individual operates integrity aspects life, possessing expertise Accounting, Supervisory Management Training skills. Highlights ACCPAC accounting skills Analytical reasoning Budget analysis Account reconciliations Accomplishments Liaised BPI Team investigating understanding nature errors Savings IP Schedules thus enabling clear items Successfully streamlined daily reconciliations order identify reconciling items errors clear timely manner Achieved set targets contributed overall attainment department company's goalsTrained staff regarding standard operating procedures Resolved differences team members ensured atmosphere unity respect Maintained dialog customers order promote company's sales develop good rapport customers Organize streamlined routine procedures sales representatives Ensured monthly annual Returns prepared submitted timely manner Experience Finance Officer May 2011 January 2016 Company Name － City State G/L Reporting Preparation Audit Schedules Daily General Ledger postings accounting journals for: Investigated put together Savings Interest Payable Reconciliations show aggregate net savings liabilities position organization year date Staff Loans Statutory Deductions Investment Accounting Compiled, analyzed prepared Interest Income, Price Volume Budget Analysis assist Budget Analyst gaining comprehensive depiction actual interest derived investments monthly year date basis comparison budgeted figures Gathered information Accretion Amortization Schedules determine bonds tax exempted Accomplishments Liaised BPI Team investigating understanding nature errors Savings IP Schedules thus enabling clear items Successfully streamlined daily reconciliations order identify reconciling items errors clear timely manner. Payroll Assistant November 2010 December 2010 Company Name － City State Preparation Bank reconciliations. Accomplishments. Ensured bank reconciliations prepared timely manner outstanding items effectively researched cleared promptly. Accounts Officer January 2007 January 2009 Company Name － City State Daily General Ledger postings accounting journals bank reconciliations Analyzing implementing procedures resolve unreconciled items assigned bank accounts Prepared scheduled reports Cash Flow Statements Accomplishments Achieved set targets contributed overall attainment department company's goals. Supervisor Senior Accounts Clerk January 1997 January 2007 Company Name － City State Supervised staff eleven persons. Regular scheduled inventory updates reconciliations month Prepared Payroll weekly monthly staff using Turbo Pay software Daily scheduled directives inventory deliver island wide Accomplishments Trained staff regarding standard operating procedures Resolved differences team members ensured atmosphere unity respect Maintained dialogue customers order promote company's sales develop good rapport customers Organize streamlined routine procedures sales representatives Ensured monthly annual Returns prepared submitted timely manner. Education Bachelor Science Degree Business Administration Finance 2009 Northern Caribbean University － City JAMAICA Business Administration Finance Certificate Management Studies St. Hugh's High School Sixth form Business Certificate 2002 University West Indies － City JAMAICA W.I. Interests Reading Additional Information Reading Skills Bank reconciliations, Analysis, bonds, Budget Analysis, Cash Flow, General Ledger, inventory, investments, Interest Payable Savings, Payroll, Schedules, Sales, Customer Service",FINANCE
"STAFFING BUSINESS DEVELOPMENT MANAGER Summary Results-oriented Business development professional 10-year track record surpassing sales quotas within highly competitive markets across broad range industries. Exceptional communicator consultative sales style, success leading effective strategies improve problem-solving abilities, keen client needs assessment aptitude. Aggressively identify opportunities, develop focus, provide tactical business solutions. To part growing organization utilizing business development sales experience, management, problem-solving skills increase profits bolster growth. Experience Staffing Business Development Manager Dec 2015 Current Company Name － City State Develop new business partnerships behavioral health facilities, healthcare clinics special education schools. Actively identify generate leads strategic sales marketing plan. Heavy outbound cold calls targeting employers hiring market internal top talent. Research decision makers department introduce services setup meeting present solutions. Analyze available staffing resources efficient placement based enterprise needs, peer-unit needs, unit needs. Devise execute strategic recruitment plans aligning company's recruitment strategy. Maintain ongoing follow-up prospective clients person phone. Continuously evaluate businesses determine staffing scenario would suitable clients overall staffing objective. Promote team effectiveness orientation, on-going training, performance feedback. Business Development Manager Apr 2010 Dec 2015 Company Name － City State Identified new business opportunities cold calling, strategic research development. Established innovative ideas increase enrollments building stronger rapport executing consultative sales strategies. Held educational seminars, webinars networking events educate prospective students professionals behavioral programs offered. Developed academic plans degree certificate completion accordance university's guidelines. Recruited qualified applicants admissions University accordance state federal accreditation. Maintained sales progress, conversion related reports weekly basis. Analyzed market trends developed strategies grow business relationships within territory. Designed, planned negotiated terms partnership agreements well researched competitor events identify strengths weaknesses order become knowledgeable able handle overcome objections. Area Manager May 2001 Apr 2010 Company Name － City State Managed 10 sales executives assisted hiring process new team members. Trained new employees ensure higher productivity applying strategic sales initiatives. Coached, developed promoted team members based productivity. Drove operational efficiency help minimize risk protect stores assets managing inventory count. Monitored daily sales activities contract negotiations ensure goals met accordance leadership expectations. Exceeded sales goals every month economic downturn. Reviewed financials, contracts sales records ensure proper compliance. Handled escalated customer issues, evaluated client satisfaction results creating strategies maintain business relationships finding effective ways lower churn increase subscribers. Education Training Bachelor Science Business Management June 2008 University Phoenix － City State Business Management Skills academic, behavioral health, Budgeting, Coaching, cold calling, contract negotiations, contracts, conversion, Customer Relationship Management, client, clients, financials, Forecasting, Functional, hiring, Human Resource, inventory, Leadership, managing, marketing plan, market trends, market, Marketing, Negotiations, enterprise, networking, progress, rapport, recruitment, Research, Sales, seminars, Staff Development, staffing, strategy, Strategic, phone",BUSINESS-DEVELOPMENT
"TUTORING CONSULTANT Executive Profile Motivated, enthusiastic educational leader 15+ years' experience fostering cohesive student learning atmosphere conducive learning. My core qualifications include licensed reading specialist multiple states, strong classroom management, public speaking skills, CPR Certified F.E.M.A. certified emergency management situations. Skill Highlights Leadership/communication skills Self-motivated CPR Certified Classroom management Crisis management Patient Core Accomplishments Helped low functioning readers move Pre-K level reading 5th 6th grade reading levels. Facilitated small reading writing groups, phonics groups grades 6 12 Managed classes 45. Chaperoned multiple field trips after-school activities. Designed weekly lesson plans focused age level-appropriate material. Designed curriculum based upon student needs. Helped students reach IEP goals. Professional Experience Tutoring Consultant August 2014 Current Company Name － City State Experience working special needs students. Promoted language development skills reading storytelling. Applied positive reinforcement method redirect negative behaviors. Encouraged students understanding helpful others. Observed students supply teachers feedback regarding potential learning blocks opportunities support. English/Social Studies September 2013 Current Company Name － City State Developed implemented daily unit lesson plans 6th grade English Developed, administered corrected tests quizzes timely manner. Conducted group one-on-one reading writing activities Developed excellent rapport students Fostered classroom environment, conducive learning promoting excellent student engagement Participated parent faculty conferences Designed lesson plans focused needs grade level Instructor Voyager Learning Program. Implemented PBIS programs encourage student participation. Supported students developing strategies individual needs classroom group dynamics. Communicated effectively educators various grade levels. Physically verbally interacted students throughout day keep engaged. Supplied one-on-one attention student, maintaining overall focus entire group. Encouraged students understanding helpful others. Conducted small group individual classroom activities based differentiated learning needs. Communicated parents throughout school year. Created team meeting format allow parents opportunity meet child's teachers together. Social Studies Teacher June 2007 June 2013 Company Name － City State Provided state mandated curriculum created school's curriculum 10th grade World History well Advanced Placement World History. Developed implemented daily unit lesson plans 10th grade Global History. Provided Regents study habits skills after-school Saturdays Created inter-disciplinary portfolio projects based teacher selected theme. Reinforced skills needed successful Administered testing, tracked analyzed class performance. Conducted group one-on-one reading writing activities. Implemented Workshop Model Familiar Danielson Framework. Used Understanding Design model, create unit plans lesson plans. Implemented AVID strategies Cornell Notes binder organization. Turn-keyed AVID Training school staff professional development Participated parent faculty conferences. Established enforced rules behavior procedures maintaining order among multiple classes 34 students. English Language Arts Teacher/Social Studies Teacher June 2002 June 2007 Company Name － City State Provided state mandated curriculum Maintained student progress. Maintained student portfolios Reinforced skills needed successful. Developed implemented daily unit lesson plans 6th 7th grade English. Developed, administered corrected tests quizzes timely manner. Conducted group one-on-one reading writing activities. Developed excellent rapport students. Fostered classroom environment, conducive learning promoting excellent student engagement. Participated parent faculty conferences Implemented America's Choice Readers Writers Workshop. Designed lesson plans focused needs grade level. Coordinated school tutoring hours, teachers help students need extra attention. Established enforced rules behavior procedures maintaining order among multiple classes 34 students. Physically verbally interacted students throughout day keep engaged. Encouraged students understanding helpful others. Prevention Specialist June 2000 June 2002 Company Name － City State Provided state federally mandated classroom presentations. Performed student background reviews develop tailored lessons based student needs. Designed lesson plans focused age level-appropriate material Worked students discussion groups. Worked students, group individual counseling sessions. Organized school-wide activities including bake sales. Worked closely school administration. Developed implemented interesting interactive learning mediums increase student understanding course materials. Alumni Peer Helper January 1997 June 2000 Company Name － City State Worked closely department Assistant Principals. Assisted Prevention Intervention Specialists. Worked individual students counseling sessions. Worked students discussion groups Community activities, bake sales. Education Master Science School District Administration 2010 Touro College － City State United States School District Administration Master Science Literacy 2005 Touro College － City State United States Literacy Coursework Education Bachelor Arts Political Science 2000 St. Francis College － City State United States Political Science Coursework Psychology Coursework Education Coursework History Member Phi Alpha Theta Member Pi Sigma Alpha Member St. Thomas Moore Pre-Law Society Professional Affiliations Member National Educators Association Member American Psychological Association Member American Irish Teachers Association Member Emerald Society NYC Department Education Member Irish History Cultural Studies Committee Member Committee Social Economic Justice Community Leadership Positions F.I.T. Team (Data Inquiry Team) Brinkley Middle School, 2014-2016 Positive Behavior Intervention Support Team Coordinator, Brinkley Middle School 2014-2016 School Leadership Team, Brinkley Middle School, 2014-2016 Ask For More Arts Team Member, Brinkley Middle School, 2013-2016 Voyager Language Interventionist, Brinkley Middle School, 2013-2015 Volunteer, Salvation Army, 1993-2013 Served School Based Support Team Bryant, High School, 1997-2002 Served Comprehensive Education Plan Committee, Intermediate School 141, 2002-2007 Coordinator Big Brothers/ Big Sisters, Intermediate School 141, 2003-2007 Served Data Analysis Committee, Intermediate School 141, 2006-2007 Served Academic Intervention Services Committee, Intermediate School 141, 2006-2007 School Leadership Team, Academy Finance Enterprise, 2007-2013 Data Analysis Committee, Academy Finance Enterprise, 2007-2013 Data Coach Social Studies Department, Academy Finance Enterprise, 2007-2013 AVID Site Coordinator, Academy Finance Enterprise, 2009-2013 Department Chair Social Studies Department, Academy Finance Enterprise, 2007-2009 Department Chair Social Studies Department, Academy Finance Enterprise, 2010-2012 Building Response Team Member, Academy Finance Enterprise, 2011-2013 School Safety Member, Queens Campus High Schools, 2011-2012 Comprehensive Education Plan Committee, Academy Finance Enterprise, 2007-2013 Principals Cabinet, Academy Finance Enterprise, 2011-2012 Senior Adviser, Academy Finance Enterprise, 2009-2012 Coordinator School Activities (COSA), Academy Finance Enterprise, 2009-2012 After-school Saturday School Regents Advanced Placement preparation, Academy Finance Enterprise, 2007-2013 Skills Enthusiastic people person. Goal Oriented. Self-motivated. Team Player. Additional Information N.Y.S. Permanent License Social Studies 7-12 N.Y.S. Professional License Literacy Specialist k-12 Mississippi License Social Studies 7-12 Mississippi License Literacy K-12",ARTS
"INFORMATION TECHNOLOGY SPECIALIST Summary An organized DBA professional 6years hands-on experience supporting Oracle databases, Sql Server databases AWS infrastructure. Equipped excellent communication interpersonal skills; highly organized individual team player possesses strong analytical problem solving skills, committed delivering quality services customers/clients. Experience Information Technology Specialist 03/2018 Current Company Name City State Primary responsibilities include production support, installation configuration, migration, backup recovery, performance tuning, cloning, security, upgrades, patches. Planned, installed upgraded multiple Oracle databases 11.2.0.4 12.2.0. Added targets OEM 13c used OEM 13c monitored databases. Created rules, security profiles using OEM 13c. Performed Hot/Cold Backup, Recovery Cloning databases using RMAN Planned implemented Backup strategies, used RMAN Crontab schedule backup. Installed upgraded databases MySQL 5.6 5.7 implemented mysqld_multi better performance. Migrated databases on-premise AWS using Database migration services. Launched maintained RDS EC2 instances AWS. Created Snapshots, Elastic IPs, EBS Volumes, Security Groups per clients/costumers request. Performed cross region replication S3. Created security groups manage inbound outbound rules. Database Administrator 12/2014 Current Company Name City State Troubleshot resolved web application issues escalated customer support departments 100% success rate. Worked clients analyze computing network needs implemented appropriate solutions within department's budget. Analyzed performance monitoring/tuning/troubleshooting Oracle database performance tuning services EXPLAIN PLAN, TKPROF, STATSPACK, AWR SQL TRACE. Installed, configured maintained Physical, Logical, Active standby databases supported Data guard Oracle 11g, 10g RAC servers purpose disaster recovery procedures. Generated ASH, ADDM AWR Reports using OEM Oracle 10g, 11g 12c database analyzed reports Oracle wait events, time consuming SQL queries, tablespace growth, database growth. Implemented database re-organizations required improved performance ensure maximum up-time database; implemented SQL Access SQL Tuning advisers recommendations. Launched maintained RDS EC2 instances AWS. Created Snapshots, Elastic IPs, EBS Volumes, Security Groups per clients/costumers request. Planned implemented high availability solutions Real Application Cluster (RAC) Oracle 11gR2 Grid 10g ASM ACFS file systems. Migrated multiple stand-alone databases RAC databases using Rconfig, RMAN OEM. Migrated single instance databases NON-ASM ASM file system improve performance. Installed Oracle 10g, 11g 12c software created multiple databases including Plug-able container databases oracle 12c. Implemented TDE, Data Redaction database Auditing improved data integrity security. Applied PSU standalone TEST environment using OPatch PSU (Grid RDBMS Patching) production cluster using OPatch Auto. Replicated data real time using Oracle Golden Gate Oracle streams. Analyzed, interpreted troubleshot Golden Gate related issues. Designed implemented different backup strategies like Cold, Hot backup using RMAN Flash Recovery Area Logical Backups EXPDP/IMPDP. Scheduled RMAN backups, purge jobs, Maintenance Jobs using DBMS_JOBS, DBMS_SCHEDULER, Crontab OEM. Implemented managed logical backup/recovery Datapump Export/Import utilities. Cloned databases using RMAN Manually using scripts. Implemented Point In Time Recovery one tablespaces recover lost table(s) eliminating time database. Installed SQL Server EE 2012 windows created databases, triggers, tables, procedures, functions database diagrams. Upgraded databases 10g 11g 12c using DBUA, Datapump, Manually, Transportable Tablespace Oracle Dataguard. Oracle Database Administrator 07/2012 10/2014 Company Name City State Prepared technical architecture proposals enhancements migrated existing standalone database RAC database. Provided senior technical support Developers troubleshot performance issues maintained high availability security databases. Analyzed tuned Database identify potential database bottle necks response delay, locking contention, wait event using tools like STATSPACK, EXPLAIN PLAN, TKPROF. Collaborated worked together development operations staff resolved problems quickly efficiently. Maintained Physical, Logical, Active standby databases supported Data guard Oracle 11g, 10g RAC servers purpose disaster recovery procedures. Installed, configured, deployed monitored different databases application servers using Oracle OEM 12c Grid Control. Worked efficiently Database administration activities User management, Space management, Monitoring, Creating Database, Managing Oracle Instance Database security Materialized views. Maintained administered high availability solutions Real Application Cluster (RAC) Oracle 11gR2 Grid 10g ASM file system. Planned applied PSU/CPU patches upgraded multiple databases 10g 11g. Replicated data real time using oracle Golden Gate. Increased data security; implemented TDE database auditing created threshold database metrics set alert stronger security. Maintained Active Data guard, creating Logical Physical Standby databases data disaster recovery solutions. Worked 24/7 environments, supported, monitored, managed troubleshot database related issues 300 oracle 10g, 11g 12c databases sizes 300G 2TB. Implemented backup strategies used RMAN incremental/full backup Datapump backup logical components. Education Training Bachelor Science Civil Engineering University Of Buea City State Cameroon Civil Engineering Technical Environment Databases: Oracle 10g, 11g, 12c, MySQL 5.6, 5.7, Sql Server 2008, 2012 Platforms: Oracle Enterprise Linux 5.11, 6.7, 7, HP-UX 10.x, 11.x. Sun Solaris 2.5, 2.6, Windows Server 2008 Tools TKPROF, EXPLAIN PLAN, STATSPACK, AWR, ADDM Toad, Putty, X-wing32, WinSCP. Database Utilities Oracle Enterprise Manager, Real Application Cluster, ASM, Transportable Tablespaces, SQL*Loader, RMAN, DataPump, Export, Import Languages ·SQL*PLUS, PL/SQL, UNIX Shell Scripting, Ksh, bash",INFORMATION-TECHNOLOGY
"ACCOUNT MANAGER/BUSINESS DEVELOPMENT Experience Account Manager/Business Development 07/2018 07/2019 Company Name – City State Responsible simplifying diagnostics improving global health providing advanced supporting advanced health care solutions. Identify, select, develop distributors end-users qualified successfully represent CTK Product domestically internationally. Collaborate current customers develop new business and/or expand existing businesses within assigned region. Negotiate pricing agreements balance needs organization needs customer well monitor analyze data market conditions identify competitive advantages new current customers. Conduct market tours, meeting end users distributors collect market feedback, conduct business planning, make product presentations, troubleshoot train distributor sales staff. Representation CTK Products International trade shows Europe Latin America. Engage opportunities propose effective strategies performing cost-benefit analysis positioning CTK products within market. Outline record market environment business potential related CTK products. Manage distributor quotas purchase levels assigned accounts ensure achievement assigned CTK sales targets. Ranked #1 Account Executive finished quarter 2 4% increase year. Reach quarterly sales targets work sales team develop strategies implement brand strategies ensure consistent marketing message. Responsible generating new Research Use Only accounts enhance CTK products United States. Laboratory Consumables Sales Representative 07/2017 05/2018 Company Name – City State Acquired deep knowledge IMEB's lab equipment supplies, service offerings, business processes. Managed incoming sales leads included responding incoming inquiries considered non-strategic transactional accounts within United States Latin America. Used knowledge industry market, specifically customer competitor trends, build grow new existing customer base achieving defined sales goal. Developed implemented business plan expand business maintain pipeline opportunities meet exceed sales objectives. Led participated presentations conferences special projects required. National Sales Executive 06/2016 07/2017 Company Name – City State Provided promoted best quality nursing uniforms well selling add- services lab equipment, supplies, patches embroidery health care professionals. Number 1 Sales producer Dove Professional Apparel last 3 years sales history. Developed new clients business prospecting, cold calling, attending national conferences responding business leads. Maintained high level customer service increased revenue streams existing customers well leveraged relationships expand business. Also monitored reviewed customer sales activity made adjustments processes strategies needed. Made customized presentations various accounts included onsite visits, problem solving workshops, administrative follow-ups master knowledge Dove product line value proposition.. Market Analyst/ Business Development Specialist/ Client Advocate 01/2010 06/2016 Company Name – City State Generated sales leads contacting library staff member's pre-registration industry conference lists, seminars, websites enquiries, client databases client referrals. Provided clients regular account reviews effort elicit open communication respect value services upsell additional products processed long-term agreements contracts. In charge reporting, tracking, evaluating client's progress Technology Roadmap, staying mindful critical impacts client's business needs. Suggested implemented creative pricing payment solutions balancing customer needs pricing policies. Worked multiple business departments (legal, finance, marketing, operations) develop solutions growth development operational best practices. Supported requirements customer licensing monitored accounts compliance issues. Business Manager/Sales Manager 09/2006 03/2009 Company Name – City State Conducted job performance reviews, manage staff personnel issues, supervised customer service directly responsible meeting exceeding personal team sales goals set forth Store Management. Managed orientation development Cosmetic Consultants ensure increased brand awareness, productivity sales. Fully responsible recruiting interviewing potential candidates based hiring criteria. Organized special events tradeshows reached outside businesses increase revenue. Conducted product demonstrations presentations. Work History Account Manager/Business Development 07/2018 07/2019 Company Name – City State Responsible simplifying diagnostics improving global health providing advanced supporting advanced health care solutions. Identify, select, develop distributors end-users qualified successfully represent CTK Product domestically internationally. Collaborate current customers develop new business and/or expand existing businesses within assigned region. Negotiate pricing agreements balance needs organization needs customer well monitor analyze data market conditions identify competitive advantages new current customers. Conduct market tours, meeting end users distributors collect market feedback, conduct business planning, make product presentations, troubleshoot train distributor sales staff. Representation CTK Products International trade shows Europe Latin America. Engage opportunities propose effective strategies performing cost-benefit analysis positioning CTK products within market. Outline record market environment business potential related CTK products. Manage distributor quotas purchase levels assigned accounts ensure achievement assigned CTK sales targets. Ranked #1 Account Executive finished quarter 2 4% increase year. Reach quarterly sales targets work sales team develop strategies implement brand strategies ensure consistent marketing message. Responsible generating new Research Use Only accounts enhance CTK products United States. Laboratory Consumables Sales Representative 07/2017 05/2018 Company Name – City State Acquired deep knowledge IMEB's lab equipment supplies, service offerings, business processes. Managed incoming sales leads included responding incoming inquiries considered non-strategic transactional accounts within United States Latin America. Used knowledge industry market, specifically customer competitor trends, build grow new existing customer base achieving defined sales goal. Developed implemented business plan expand business maintain pipeline opportunities meet exceed sales objectives. Led participated presentations conferences special projects required. National Sales Executive 06/2016 07/2017 Company Name – City State Provided promoted best quality nursing uniforms well selling add- services lab equipment, supplies, patches embroidery health care professionals. Number 1 Sales producer Dove Professional Apparel last 3 years sales history. Developed new clients business prospecting, cold calling, attending national conferences responding business leads. Maintained high level customer service increased revenue streams existing customers well leveraged relationships expand business. Also monitored reviewed customer sales activity made adjustments processes strategies needed. Made customized presentations various accounts included onsite visits, problem solving workshops, administrative follow-ups master knowledge Dove product line value proposition.. Market Analyst/ Business Development Specialist/ Client Advocate 01/2010 06/2016 Company Name – City State Generated sales leads contacting library staff member's pre-registration industry conference lists, seminars, websites enquiries, client databases client referrals. Provided clients regular account reviews effort elicit open communication respect value services upsell additional products processed long-term agreements contracts. In charge reporting, tracking, evaluating client's progress Technology Roadmap, staying mindful critical impacts client's business needs. Suggested implemented creative pricing payment solutions balancing customer needs pricing policies. Worked multiple business departments (legal, finance, marketing, operations) develop solutions growth development operational best practices. Supported requirements customer licensing monitored accounts compliance issues. Business Manager/Sales Manager 09/2006 03/2009 Company Name – City State Conducted job performance reviews, manage staff personnel issues, supervised customer service directly responsible meeting exceeding personal team sales goals set forth Store Management. Managed orientation development Cosmetic Consultants ensure increased brand awareness, productivity sales. Fully responsible recruiting interviewing potential candidates based hiring criteria. Organized special events tradeshows reached outside businesses increase revenue. Conducted product demonstrations presentations. Education Bachelor Science Florida State University City State Summary To obtain sales position experience, accomplishments, proficiency allow opportunity growth. QUALIFICATIONS: 13 years consistently exceeding sales goals 13 years progressive experiencing managing staff accounts 13 years experience product demonstrations/ presentations Excellent computer skills: Work, PowerPoint, Excel, proprietary inventory systems Salesforce.com, social media 13 years conducting business business sales Fully fluent Spanish English 7-13 years coordinating special events tradeshows Highlights Administrative, Store Management As set, Strategic Balance, Trade shows Business plan, Troubleshoot Business planning, Websites Business processes, Workshops Cold calling Competitive Conferences Contracts Client Clients Customer service Databases Special events Finance Forth Hiring Latin Legal Marketing Market Nursing Performance reviews Personnel Policies Positioning Presentations Pricing Problem solving Processes Producer Progress Quality Recruiting Reporting Research Selling Sales Seminars Skills Administrative, set, balance, business plan, business planning, business processes, cold calling, competitive, conferences, contracts, client, clients, customer service, databases, special events, finance, forth, hiring, Latin, legal, marketing, market, nursing, performance reviews, personnel, policies, positioning, presentations, pricing, problem solving, processes, producer, progress, quality, recruiting, reporting, Research, selling, Sales, seminars, Store Management, strategic, trade shows, troubleshoot, websites, workshops Additional Information HONORS AND AWARDS: Ranked 6th state FL top Sales Representatives Estee Lauder 2009 exceeded sales goals 15%. Maintained excellent client retention rates 1% SirsiDynix/EOS International providing highly accessible service coupled expert industry knowledge. Expanded market share Dove Professional Apparel 40% last year's numbers. Re-wrote territory business plan Estee Lauder prioritized sales calls, resulted 80% goal attainment.",APPAREL
"SENIOR MANUFACTURING ENGINEERING Qualifications Web Handling, Printing, Extrusion, MS Office, Die Design, IPRIME, Coatings, Microstructures, CNC, Polymer Processing, Servo Controls, Calibrations, 6 Sigma, ASQ stats, Advance Regressions, AutoCad Inventor, DSC Melt Indexing, Instron testing methods, Corona Treating, Pumps sizing plus many suppliers training sessions. Bedford Ind. Technical training seminars Relevant Experience National Society Collegiate Scholars, Phi Theta Kappa (International Honor Society), National Honor Society, President Deans list every semester. Magna Cum Lauda Management Skill managing lab staff QA process documentation, SPC process capability studies required systems/equipment/process improve quality reduce costs. Incoming material qualification defect root cause analyses. Review engineer's data advance statistical methods support projects. Provide training work contact point departments joint projects. Communication skill working closely contractors, suppliers, floor supervisors, necessary staff departments. Experience Senior Manufacturing Engineering Oct 2016 Current Company Name Started Mechanical engineer design department, moved Manufacturing Quality Engineer, process improvement engineer quality engineer supervisor. Duties included design new equipment concepts drafting implementation. Handling maintenance requests repairs and/or improvements, new equipment purchases qualification, systems integration, machine shop support tight tolerances machining techniques, printing support, lean implementation, managing lab staff QA process documentation, SPC process capability studies required systems/equipment/process improve quality reduce costs. Incoming material qualification defect root cause analyses. Review engineer's data advance statistical methods support projects. Insure review drawings completeness tolerances. Provide reports presentations (writing verbal) management. Provide training work contact point departments joint projects. Wrote current SPC program QC data collection management program. Write reports suppliers customers number specific product specification, qualifications, defects. Currently acting chemist designing new materials, FDA, EU, REACH others regulatory items. R&D work involving development theory building testing equipment new materials, determining operating parameters (including use DOE) designing implementing production equipment. A large part time spent working closely contractors, suppliers, floor supervisors, necessary staff departments. Jan 2003 Jan 2005 Company Name Implemented database package nuclear power plant historical design calculations. The new system met Nuclear Regulatory Commission standards. Performed programming volume calculations determined volume contaminated rooms via blue prints HELB project predict catastrophic nuclear event. Performed assessment resulted rewriting administrative work instructions. Developed number multi-disciplinary calculations databases various projects. Senior Design Central Minnesota Tool 2004 2005. The project new precision design plastic molding injection dimensions shape fixed. Design Experiments"" (DOE) approach used solve problem. Significant time spent operators setting running Van Dorn ET 45 ton model. Worked Electrolux process capabilities studies (base frame weldment forming), robotics lab, provided training shift supervisors SPC St Cloud State. Paraprofessional Independent School District 287 2001 2002. Designed, developed, implemented databases tracking student's behaviors. Managed coordination students, staff, transportation daily basis. Assisted teaching college level courses computers, automotive, horticulture. Manager Bartender Sharx Night Club Sports Bar 1997 1999. Responsible employees high volume business hours. Ensured proper staffing levels quality service also bartended. Responsible daily financial transactions; including reconciliation tills, managing cash hand, general ledger using Peachtree software. Manager Site Supervisor Jan 1991 Jan 1997 Designed, built, managed construction Renaissance Fairs, theaters, large seasonal displays malls. Responsible determining physical loads specifications certifying construction commercial structures state local levels. Managed teams individuals construction large, multi-material structures. Education Bachelor Science 2005 St. Cloud State University － City State 3.7 Associates Science Pre-Engineering North Hennepin Community College － City State Science Pre-Engineering 3.8 Associates Arts North Hennepin Community College － City State Arts 4.0 Skills Abilities Statistical Process Control Design Experiment (DOE) Process Capability Studies AutoCAD Inventor MathCAD MS Office/Access Machine Design Plastic Injection/Extrusion EIT (FE) Exam Minitab Web handling Web Handling, Printing, Extrusion, MS Office, Die Design, IPRIME, Coatings, Microstructures, CNC, Polymer Processing, Servo Controls, Calibrations, 6 Sigma, ASQ stats, Advance Regressions, AutoCad Inventor, DSC Melt Indexing, Instron testing methods, Corona Treating, Pumps sizing plus many suppliers training sessions. Bedford Ind. Technical training seminars PRIDE Award recipient, Nuclear Management Company Awarded PRIDE award three times various activities beyond job expectations. Commendation Safety Maintenance, North American Carousel Received commendations Virginia Wisconsin level detail given projects. Crisis Prevention Intervention, ISD 287, Certified CPR First Aid, American Red Cross, Certified Skills administrative, approach, AutoCAD, automotive, chemist, CNC, CPR, data collection, databases, database, designing, Design Experiments"" (DOE), Design Experiment, dimensions, documentation, drafting, DSC, EIT, Engineer, financial, First Aid, frame, general ledger, Ind, Indexing, machining, managing, materials, MathCAD, Mechanical engineer, Access, MS Office, Minitab, Peachtree, predict, presentations, process improvement, programming, Quality, QA, repairs, robotics, Safety, seminars, Sigma, SPC, specification, staffing, Statistical Process Control, supervisor, systems integration, teaching, Technical training, transportation",ENGINEERING
"SALES CLERK Summary Skills OSHA inspections Exceptional interpersonal skills New hire orientation Compensation/payroll Recruiting Hiring retention Training development Regulatory compliance Personnel records maintenance Exceptional time management skills Adaptable Accomplishments Implementation Assisted implementation new tracking system resulted improved patient care. Documentation Ensured charting accuracy precise documentation. Training Trained team staff nurses medical office procedures guarantee consistent quality care. Experience 12/2013 06/2014 Sales Clerk Company Name － City State Greet customers ascertain customer wants needs. Compute sales prices, total purchases receive process cash credit payment. Answer questions regarding store merchandise. Prepare merchandise purchase rental. Watch recognize security risks thefts, know prevent handle situations. Inventory stock requisition new stock. Ticket, arrange display merchandise promote sales. Exchange merchandise customers accept returns. Open close cash registers, performing tasks counting money, separating charge slips, coupons, vouchers, balancing cash drawers, making deposits. Greet customers ascertain customer wants needs. 05/2006 10/2012 Nursing Assistant Company Name － City State Communicate patients ascertain feelings need assistance social emotional support. Document otherwise report observations patient behavior, complaints, physical symptoms nurses. Feed patients assist patients eat drink. Measure record food liquid intake urinary fecal output, reporting changes medical nursing staff. Observe examine patients detect symptoms may require medical attention, bruises, open wounds, blood urine. Prepare serve food trays. Provide physical support assist patients perform daily living activities, getting bed, bathing, dressing, using toilet, standing, walking, exercising. Remind patients take medications nutritional supplements. 04/2001 07/2008 FRONT DESK MANAGER FRONT DESK MANAGER Company Name － City State Carefully selected, developed retained qualified staff, well trained [number] new staff annually. Evaluated patient care procedural changes effectiveness. Created annual goals, objectives budget made recommendations reduce costs. Perform various clerical administrative functions, ordering maintaining inventory supplies. Assisted design execution programs contributed [%] growth organization [year] fiscal year.Conducted probationary annual performance evaluations nursing staff.Developed arranged continuing education opportunities staff increase knowledge skills.Supervised evaluated activities medical, nursing, technical, clerical, service, maintenance personnel.Analyzed facility activities data properly assess risk management improve services.Completed daily rounds nursing department verify nursing service personnel performing work assignments accordance acceptable nursing standards.Evaluated nursing notes confirm accurately completely described care provided patient responses.Created system-wide communications service excellence.Effectively served advisory resource providing patient/family experience expertise.Monitored infection control procedures ensure facility-wide health safety.Assigned staff meet patient care needs address productivity standards, adjusting census, skill mix sick calls.Conducted probationary annual performance evaluations nursing staff.Developed arranged continuing education opportunities staff increase knowledge skills.Supervised evaluated activities medical, nursing, technical, clerical, service, maintenance personnel.Analyzed facility activities data properly assess risk management improve services.Kept abreast advances medicine, computerized diagnostic treatment equipment, data processing technology, government regulations, health insurance changes financing options. Education Diploma Stone Mountain High － City State Certificate Georgia Medical － City State Skills administrative, cash registers, clerical, credit, excellent customer service, Inventory, Exchange, money, nursing, organizational skills, reporting, sales, supervision, telephones",SALES
"SALES ASSOCIATE Summary Experienced Manager HyVee Grocery Store excellent client project management skills. Action-oriented strong ability communicate effectively technology, executive, business audiences. Self-motivated dependable achieving high performance minimal supervision. Demonstrated ability complete tasks accurately despite interruptions competing demands. Detail-oriented organized Transportation Logistics Coordinator offers comprehensive background transportation management. Expert transportation operations, waste prevention safety compliance. HyVee broad background, including management, customer service general warehouse operations. Vast experience aspects loading transporting materials. Resourceful Hyvee Retech 2 years Hyvee ReTech 1year warehouse inventory management. Specializes increasing efficiency accuracy shipping receiving operations. Hyvee ReTech trained supply chain management extensive knowledge enterprise deployment systems. Hardworking specializing efficient loading merchandise on-time deliveries. Versed operational financial aspects fleet management, quality control, inventory control customer service. Successful 16+ year career shipping supply chain management. Dynamic results-oriented delivery professional specializing business operations transportation management. Excels organized recordkeeping client relations. Demonstrated ability complete tasks accurately despite interruptions competing demands. Experienced excellent client project management skills. Action-oriented strong ability communicate effectively technology, executive, business audiences. Self-motivated dependable achieving high performance minimal supervision. Creative professional extensive project experience concept development. Skills Quick learner Training development Change management Reports generation analysis Time management skills Operations management Excellent communication Excellent communication Client-focused Excel management, maintenance Experience 03/2007 03/2008 Sales Associate Company Name － City State Engage store team customers provide excellent customer service •Display positive attitude promote teamwork •Exhibit professionalism appearance conduct •Follow store procedures running cash register take initiative store tasks •Stock, price, organize products •Maintain cleanliness inside outside store 06/1998 09/2015 Crew Member Company Name － City State • Maintain fast speed service, especially rush times • Take orders customers input selections restaurant's computer systems • Assemble orders trays bags depending type order • Process large orders events • Count till end shift deposit money safe • Clean station thoroughly before, shift • Respond guest questions, concerns complaints make sure leave satisfied • Follow restaurant safety security procedures • Arrive time shifts stay shift completion Followed company safety standards, including food quality sanitation procedures. Vacuumed cleaned offices common areas, emptied trash cans restocked restroom supplies. Safely used knives, scales, wrappers, compactors, garbage disposals, pallet jack hand trucks. Performed additional tasks keep dining room running smoothly. Used hot water, dish cloths sanitizing cleaning products wipe areas kitchen food prepared. Effectively communicated kitchen staff regarding customer allergies, dietary needs special requests. Greeted guests pleasant courteous manner. Operated check stand equipment including cash register, scanner scale. Prepared buffet salad bar dinner service. Delegated tasks team members optimize productivity. Emphasized fast, friendly customer service. Cleaned dishes detergent rinsing sanitizing chemicals 3-compartment sink. Conducted price checks cashiers service clerks. Diligently cleaned, sanitized organized food speed racks, food bins, dry storage racks chemical storage room. Greeted customers. Built attractive holiday seasonal displays merchandising program. Hand-washed dishes glassware thoroughly. Sprayed racked items hot water loosen remove food residue. Educated guests daily specials menu offerings, enabling make decisions appetizers, entrees desserts. Maximized table turns rotated seating maximum guest satisfaction. Devised unique events special promotions drive sales. Promoted endorsed company bring new business. Welcomed guests personable attitude smile, offering bring beverage orders reviewed menu. Welcomed guests personable attitude smile, offering bring beverage orders reviewed menu. 17 years merchandising experience. Fulfilled special order requests, including special occasion cakes party platters. Checked customers bagged items quickly. Correctly calculated charges, issued bills collected payments. Maintained facility compliant health codes, sanitation requirements license regulations. Ensured tables kept neat clearing away dirty dishes, wiping tables refreshing soft drinks water glasses. Complied health sanitation practices procedures. Executed cash transactions quickly accurately. Served guests food soon prepared, helped ensure eaten proper temperature. Directed managed functions dairy, frozen, produce bakery departments. Stocked displays new transferred merchandise. Routinely checked menus verify current, clean wrinkle-free. 04/2009 09/2016 Stock Associate/ Stock management Company Name － City State Resolved customer problems investigating issues, answering questions building rapport. Collaborated customer service team members give exceptional service throughout entire shopping purchasing experience. Directed strategic brand-appropriate marketing initiatives improve presentation maximize sales. Offered direction gave constructive feedback motivate team members. Informed customers product lines services offered company. Marked clearance products updated price tags. Worked team member provide highest level service customers. Helped customers select products best fit personal needs. Created strategies develop expand existing customer sales, resulted 50% increase monthly sales. Kept showroom clean maintained neat, orderly product displays. Balanced needs multiple customers simultaneously fast-paced retail environment. Performed assigned projects completed checklists efficient accurate manner. Oversaw daily operations Received processed cash credit payments in-store purchases. Described use operation merchandise customers. Shared product knowledge customers making personal recommendations. Exceeded personal sales goals 4 quarters row. Communicated information customers product quality, value style. Placed special merchandise orders customers. Opened closed store, included counting cash drawers making bank deposits. Recruited, hired, developed retained retail talent company. Built maintained effective relationships peers upper management. Educated customers product service offerings. Maintained friendly professional customer interactions. Answered customers' questions addressed problems complaints person via phone. Completed floor replenishment guarantee size availability promote customer satisfaction. Completed floor replenishment guarantee size availability promote customer satisfaction. Processed shipments maintained organized stock shelves. Kept current market product trends effectively answer customer questions. Held team member accountable achieving brand performance goals. Built customer confidence actively listening concerns giving appropriate feedback. Consulted customers latest styles trends. Managed team 20 employees concentrated whole store. Verified merchandising standards maintained daily basis. Offered exceptional customer service differentiate promote company brand. Communicated store policy violations leadership team timely manner. Unloaded trucks, stocked shelves carried merchandise floor customers. Exceeded targeted sales goals 30%. Delegated work employees based shift requirements, individual strengths unique training. Processed average 15-20 average per hour transactions day timely manner. Maintained visually appealing effective displays entire store. Communicated merchandise needs issues appropriate supervisors timely fashion. Communicated merchandise needs issues appropriate supervisors timely fashion. Demonstrated customers come first serving sense urgency. Opened closed store, including counting cash, opening closing cash registers creating staff assignments. Kept eye building premises loss prevention security purposes. Attended 10 team meetings month voice concerns offer constructive feedback others. Processed sales transactions accurately timely fashion.. Served liaison customers, store personnel various store departments. Answered customers' questions addressed problems complaints person via phone. Responsible ringing customers timely manner guaranteeing high level customer service. Compiled weekly monetary reports records store managers. 10/2016 10/2017 Hand Packer Company Name － City State •Safety First. Understand follow safety procedures, utilizing appropriate safety equipment times. Know obey traffic safety laws/regulations. •Remove chex, bloods, grade B, dirts cracks made packing process. •Be responsible obtaining correct boxes pack eggs. •Pack label boxes correctly. •Follow Standard Operating Procedures Good Manufacturing Practices. •Responsible carrying food safety quality duties following SQF polices/procedures relates job duties. •Will report food safety quality issues/concerns manager and/or quality team. •Follow GMP's food quality safety guidelines. •Maintain safe, clean organized work area times. •Keeping work area safe clean, according HACCP standards. •Keeping egg cartons, sleeves/flats, cubes, cases open pallets clean free contamination ensure highest food quality food safety. •Report problems Processing Management. •Perform tasks requested management. 07/2017 10/2018 Assembler Tech Company Name － City State Read interpret drawings, diagrams, blueprints, specifications, schematics, work orders, reports. Test product ensure conformance specifications. Set test apparatus conduct functional, operational tests evaluate performance reliability prototype production models. Review work activities management. Perform duties assigned management. Hours 6-2:30pm Monday- Friday. Overtime often required Must Mechanical Assembler experience This position responsible lay out, build, test, analysis, repair, modification production components, equipment, systems.The physical demands described representative must met employee successfully perform essential functions job. While performing duties job, employee required frequently stand and/or walk long periods time throughout day. The employee must occasionally lift and/or move 50 pounds unassisted. Visual acuity required job assembling/testing electrical components. Education Training 2000 High School Diploma Basic Fort Dodge High School － City State United States 3.0 GPA 2013 Diploma auto body Iowa Central Community College － City State United States Completed professional development Auto Collion Completed continuing education 3.2 GPA Certifications Member Institute Logistics Transport (MILT) Experience Customer Satisfaction Achieved high customer satisfaction professional installation [equipment]. Machine Troubleshooting Performed effective troubleshooting [machines/systems] [Number] per [week/month/year]. Purchasing Maintained inventory spare parts inventories completed purchase requisitions necessary. Requisitioned new supplies equipment. Completed tear downs existing structures prepared new construction. Project Management Used GSupply Solutions ShopTrakker manage projects. Quality Control Identified moved empty broken pallets proper areas.Adhered quality control procedures documented quality checks. Quality Control Identified moved empty broken pallets proper areas.Adhered quality control procedures documented quality checks. Scheduling Scheduled tracked repairs.Tracked processed purchase parts accounts payable. Project Planning Provided project controls, cost estimation, business support services technical line management. Programming Programmed general maintenance machinery including lathes band saws. Cleaned construction areas avoid hazards. Inventory Control Restocked organized items necessary directed. Operation Monitoring Watched indicators make sure machines working properly. Quality Control Identified moved empty broken pallets proper areas.Adhered quality control procedures documented quality checks. Documentation Reported documented unsafe conditions, equipment and/or injury. Product Inspection Inspected products ensure highest quality. Vendor Management: Saved 8% supply costs working closely suppliers ensure components met department quality standards. Machine Set Up Gave directions workers regarding machine set-up use. Preventative Maintenance Serviced equipment daily, reducing need annual new equipment, leading cost savings $90,000. Machine Repair Detected machine malfunctions problem-solved accordingly.Repaired, maintained replaced parts dies. Equipment Maintenance Performed routine maintenance equipment as-needed basis. Testing Inspected tested machinery equipment diagnose machine malfunctions. Inspection Inspected electrical systems, equipment, fixtures identify safety hazards replacement repair. Crew Management Interviewed, hired, trained evaluated team 25 construction employees. Safety Audit Led monthly safety audits monitor employee behavior ensure safe compliance company policies safety regulations. Maintenance Reduced equipment downtime 25% planned maintenance. Supervision Trained contract workers perform general warehouse duties company standards. Blueprint Reading Read blueprints, work orders, production schedules accurately determine job instructions specifications. Training Responsible providing vision guidance group 20 construction employees, training sufficient project plans procedures. Performed heavy labor lifthing 50 pounds hauling. Problem Diagnosis Used operational knowledge systems, parts components solve problems arose assembly. Highlights Automated paint mixing Tools maintenance Color matching Dent filling Estimate preparation Collision repair Surface preparation Customer service skills Strong work ethic Construction health safety Basic math skills Labor relations Construction means methods Blueprint reading interpretation Power tools Accurate measurements estimates Quality management systems Production line/assembly line Safety understanding Blueprint interpretation Solid independent worker Dependable independent worker Strong interpersonal skills Deadline driven Direct labor crew training Exceptional problem solver Quality control Team player Demolition Detail-oriented Customer service experience Strong communication skills Strong organizational skills Leadership Flexible work schedule Strategic project planning Blueprint reading OSHA Certified Excellent plan comprehension Lifting 100 lbs Timely project completion Hiring staffing Good following instructions Solid communication skills OSHA regulatory compliance English fluency Manual labor skills Establishing goals setting priorities Managing large crews High school diploma Interests Racing car race track Help wife Watching football baseball. Work cars Spend time family Languages English Personal Information Well, I 37 years old. Born rasied Fort Dodge, IA. Also, married Cassie Short wife 3years. But 7 years total. Having baby April 2019. My wife dog. He hyper dog good protector.",SALES
"SENIOR ACCOUNTANT Summary Experienced Senior Corporate Accountant dedicated accounting financial excellence, seeking utilize skills in-depth expertise Accounting (GAAP), General Ledger Reconciliation, Variance Analysis, Financial Reporting, Team Management Process Improvement help achieve company's goals. Highlights Microsoft Excel expert Pivot Tables, V-Lookups, Formulas Access Database Queries data mining Proficient Microsoft Office, MS Word, Outlook, PowerPoint SharePoint PeopleSoft knowledge Queries data mining Oracle InfoLease Lease Financial Accounting CITConnect Research Internet Accounting, Finance Tax Research Lexis-Nexis, CCH RIA Tax Research STAT- FSI Track Ultra Tax IMAGE Scanner Asset Manager -10-key; Printers Scanners; general office tools QuickBooks Account reconciliation expert Financial statement analysis Working Knowledge GAAP guidelines Sarbanes-Oxley Recordkeeping expert Highly analytical Detail Oriented Analytical reasoning Complex problem solving Solution-oriented Strong organizational skills Superior research skills Effective time management Thrives pressure Independent worker Flexible Valued team player General ledger accounting Public private accounting General tax accounting Education MBA Business Administration, Accounting Finance 2001 University North Florida － City State USA BBA Accounting, CPA qualified candidate BBA Finance, CFP qualified candidate Experience Senior Accountant September 2011 November 2014 Company Name － City State •Special Project: Clear aged variances Fixed Maintenance Prepaid Maintenance GL Accounts Starting January 2014 reduced leasing contract variances Fixed Pass-Through Prepaid Maintenance accounts Worked Project Manager Financial Adjustments clear aged variances Resulted development new process GAO Variance Tool tracking variances Maintenance GL accounts Financial Adjustments •Since taking Fixed Maintenance Recs Oct. 2012: Researched found causes variances 2006, 2007, 2008, 2009, 2010 2011 Worked Financial Adjustments/ Funding facilitate review clearance issues Reduced specific large Vendor credits owed ($35,700.00) $0 Reduced Payables HOLD $96,000.00 $0.00 Decreased contract variances caused incorrect dispositions 365 days balances Over ($163,000.00) less ($25,000.00) balances 2006-2011 Reduced overall outstanding aging variances aged 60 days Bank Holding Company GL ($302,000.00) less ($900.00) Bank GL ($111,000.00) 25.00 aged 60 days (to clawed back). Cleaned streamlined Fixed Maintenance recs procedures Exposed flaw Funding process Voided checks failed ACH's routinely monitored re-issued, process monitoring Payments HOLD Dealers owed CIT money, resulting new API process setting payables separate account GL accounts track payables, liabilities receivables. •Special Project: Worked 3 months “Fire Project” Corporate Accounting Sales Tax Project Corporate Sales Tax group help streamline backlogged sales tax reports filing. •Reviewed, analyzed Reconciled Fixed Maintenance Receivable Payable accounts; Prepaid Maintenance Payables, Receivables Unearned Income accounts; Managed Net Investment accounts; Escheatment Accounts; Property Tax Reserve Accounts; Sales Tax Receivable, Sales Tax Payable, Reserved Value Insurance accounts Bank Holding Company Bank. •Ensured balances valid appropriate supporting documentation exists accordance US GAAP company's procedures; Researched cleared variances; collected maintained documentation. •Reviewed, Analyzed, Reconciled Cleared variances timely manner assigned accounts Bank Holding Company Bank US Mexico Business Units. •Prepared various reports worked department management staff; worked internal external auditors others obtain provide information •Responsible month-end, quarter-end year-end journal entries General Ledger accounts assigned accounts uploaded journal entries Corporate Finance GL accounts. •Reviewed, documented updated existing processes procedures; Created new procedures new accounts/processes Established implemented improvements new existing policies procedures •Outstanding work ethic possess high level integrity maintain absolute confidentiality •Results oriented – proven ability handle multiple tasks priorities •Communicated effectively diverse staff levels organization •Proficient Excel- Pivot Tables, V-Lookups, Formulas, Access Database Queries, Word, Outlook, PowerPoint, SharePoint, PeopleSoft, Oracle Corporate Tax Analyst January 2011 November 2010 Company Name － City State •Established excel spreadsheet project Texas Unclaimed Property Penalty Interest Assessment $1.7 million; determined dollar amount unclaimed property reported per company, per branch per representative; wrote 11 letters Texas state controller request penalty interest abatement waivers due economic conditions; received waivers approved; saved company $1.7 million •Enabled Unclaimed Property group get reports completed sent 2 weeks earlier previous year; Finalized (and submitted approval) 1000 California, Illinois, Texas annual unclaimed property refund requests (the majority requests 2010); Contributed preparation submission 750 1000 50+ states 2010 Unclaimed Property Reports; •Reviewed, analyzed reconciled 7 multi-million dollar trust accounts penny numerous Operations G/L accounts; Consistently received grade “A” Treasury Department; Oracle; STAT; FSI Track; IMAGE Scanner; Asset Manager •Researched documented issues assigned; Q A documents scan scanned documents; Utilized various tax legal research tools, i.e. CCH Lexis-Nexis; Reviewed coordinated refund requests supporting documentation; Multi-state Unclaimed Property issues. Staff Accountant September 2009 December 2009 Company Name － City State •Public accounting; Accounting, Tax Auditing Services; Compilations Reviews •Tax preparation – individual 1040, 1120,1120S, K-1; 1065; federal state; 940, 941, payroll tax; UCT-6 monthly state sales tax •Payroll tax sales tax calculations, deposits, return preparation e-filing 12 business clients; •Monthly, quarterly year-end bank reconciliation 12 business clients 3 trust accounts; G/L entries adjustments Financial Statement preparation •Bookkeeping, payroll, bill paying check writing PA's trust accounts several clients Financial Advisor November 2003 September 2009 Company Name － City State Series 7 66 Licenses, Life, Health Variable Annuities License MBA, CRPC, CFP candidate, CPA candidate •Financial planning; comprehensive target planning; asset allocation investment selection sales; 401k rollovers; retirement planning; wealth management; investment management; portfolio management; protection planning life insurance, disability insurance, long term care insurance, health HSA insurance; education planning; small business financial retirement planning; estate planning issues; trust account management Skills Microsoft Excel expert Pivot Tables, V-Lookups, Formulas Access Database Queries data mining Proficient Microsoft Office, MS Word, Outlook, PowerPoint PeopleSoft use knowledge Queries data mining Oracle experience SharePoint use experience InfoLease Lease Financial Accounting CITConnect Research Internet Accounting, Finance Tax Research Lexis-Nexis, CCH RIA Tax Research STAT- FSI Track Ultra Tax IMAGE Scanner Asset Manager -10-key; Printers Scanners; general office tools QuickBooks",ACCOUNTANT
"PARTNER ACCOUNT MANAGER Executive Summary Over 6 years customer facing management experience managing Healthcare IT Banking industry. Managed teams 15 20 members projects involving cross functional teams achieve organizational goals. Core Qualifications MS Excel, Project, Word, PowerPoint SAP R/3 SPSS Oracle SQL (TOAD) SalesForce CRM VISIO Professional Experience Partner Account Manager 04/2014 08/2014 Company Name Partner portfolio revenue management. Managed project regard Customers product deployment SaaS Platform. Responsible create partner Quotations, license renewals Service Addendums. Resolving In-service request Jira registering nodes adding servers SaaS Plaza platform. Monitoring Invoice Billing product renewals. Setting Product demo environment Partners customers. Assisted Partners online training educate product usage cloud platform. Client Account Manager 07/2011 12/2013 City Drive sales Partners Distributors. Managed existing partners generate revenues Conducting promotional activities events partners Distributors also encourage new channel partners events organized understand Program benefits Planning implementing marketing partner relations programs increase partnership growth retention Analyzing identifying ways maximize revenue lead generation Promotional events. Handling Latin American Market Accounts tagged territory Premier Elite partners. Working together Sales representatives create Quotations, license renewals approve Deal registrations partners based Certifications partner levels. Creating awareness Partner benefit program order maximize sales opportunity Managing quotations renewal proposals. Relationship Manager 01/2010 05/2011 Company Name Customers' acquisition order increase transaction book size. Establishing alliances would ensure steady stream business referrals. Increase Customer Profitability. Used Oracle SQL analyses financial data related customer borrowings funds. Continue Professional development. Lead Management System. Managed Trade Asset services customers Worked closely treasury department related hedging funds. Handling small medium enterprise accounts key focus bottom line profitability ensuring optimal utilization available resources Conceptualizing implementing competent strategies view penetrate new accounts expand existing ones wide range Banking products/services Managing wide gamut banking functions small medium enterprise accounts. Managing Assets domain Corporate Clients key expertise corporate lending services. Health Advisory Manager 05/2006 12/2009 Company Name Receive Service Request(SR) HealthCare clients (Customers). Analyze study SR thoroughly ensure Compliance per HIPAA HCPC Provide customer support assist internally process Claims Requests inter-departmental collaboration. Analyzing customers' financial accounts provide statistical reports optimize revenue generation management. Generate financial customized reports using SQL EXCEL customers. Trained customers Product policies related Health Accidental Coverages. Managed cross functional team within Organization increase focus new customers. Managed customer centric operations pre post implementation. Assist Back office function related regard patient Scheduling/Verification. Monitored Clients data validation accordance given code conduct. Education M.S Information System Management Coleman University City State Information System Management Masterof Business Administration (Marketing) Symbiosis International University Accomplishments Received Thanks award Best performer two consecutive Months(HSBC). Received Thanks award third quarter closing biggest deal across HSBC Achieved annual revenue quota goals sales account management processes within territory. CORPORATE SOCIAL RESPONSIBILITY Active participant project Shapath drive Human Trafficking, SCMHRD (2008). Languages English, Spanish Skills Premier, banking, benefits, Billing, book, Business Administration, CRM, Clients, customer support, English, financial, focus, functional, funds, Latin, Managing, marketing, Market, MS Excel, EXCEL, office, PowerPoint, Word, enterprise, Oracle SQL, policies, proposals, Sales, SAP R/3, Scheduling, servers, Spanish, SPSS, SQL, TOAD, treasury, validation, view, VISIO",BANKING
"IT TECHNOLOGY SPECIALIST Professional Summary Analyst extensive experience Information Technology. Proficiencies include trouble shooting hardware software issues. Experienced Service tech excellent client project management skills. Action-oriented strong ability communicate effectively technology, executive, business audiences. Core Qualifications TCP/IP, Network monitoring tools, storage management, knowledge desktop support procedures active directory, skilled software Microsoft operation installation maintenance, working knowledge Windows 2000, 2003 2008 Server install, Microsoft office 2000 20010 applications software, Windows XP, Vista, 7 8 pc lap top install management. Professional installation upgrades, Network Security protection measures, networking cable patch panel install, testing layout, fiber optic installation, testing lay. Web development design using software front page, html python applications. Experience IT Technology Specialist 09/2015 04/2016 Company Name City State Monitored multiple databases keep track company inventory. Successfully led key projects resulted [positive outcome] Provided onsite training. Provided Tier1 Tier2 level support;. Perform Tier 3 level support customers operational maintenance aspects system equipment. Perform service, repair and/or install company products including system hardware, software, PCs POS equipment. Perform general maintenance, repair computer systems peripheral equipment. Replace install cable (cat5) network cable. Managed trouble shoot telecom phone system. Field Service Tech 03/2014 04/2015 Company Name City State Level 1 Field Service Tech Provided Tier1 Tier2 level support; Perform Tier 3 level support customers operational maintenance aspects system equipment. Perform service, repair and/or install company products including system hardware, software, PCs POS equipment. Perform general maintenance, repair computer systems peripheral equipment. Replace install cable (cat5) network cable. Information Technology Specialist 08/2010 09/2006 Company Name City State Provided hardware support related pc, lap tops, note books technical issues, software application OS issues. Assists clients recommending, scheduling implementing system hardware and/or software upgrades based needs anticipated growth. Set maintained active directory requests, setup network ids/email accounts remote desktop support specific client. Offered assist website design, layout hosting. Offered residential customers technical support hardware software issues related hard drives, power supply replacements virus removal. Information Technology Specialist 09/2006 08/2010 Company Name Conducted analysis address network issues led install T1 line. Monitored multiple databases keep track company technology inventory. Provide trouble shooting support matters related computer hardware software issues. Identify computer architectural requirements; establish upgrade systems; maintain installation records; improve system performance; maintain technical knowledge. Set maintain local area network using cable layout fiber optic connections. Configure trouble shooting routers, pix, Domino Server Microsoft Windows 2003 Server. Oversee staff related issues related computer upgrades, hardware problems, virus, email accounts/ network ids, remote desktop support training. Develop policies procedures internet access antivirus installations. Communicate effectively end users, vendors upper management. Trained end users office applications security issues. Managed pc hardware software office applications installations local branch offices, feed mills truck shop Laurinburg, Bladenboro, Tar heel Nichols S.C. locations. Education Bachelor Science Business Management August-05 National American University City State Business Management Associate/Degree Business Computer Programming May-92 Robeson Community College Business Computer Programming CERTIFICATIONS Comptia Network February-14. Comptia A February-14. Skills active directory, antivirus, C, cable, cat5, computer hardware, hardware, client, clients, email, front page, hard drives, hardware support, html, ids, internet access, local area network, layout, Domino, office applications, Microsoft office 2000, Windows 2000, Microsoft Windows 2003 Server, Windows XP, Network Security, Network, networking, OS, pc hardware, phone system, Develop policies, POS, power supply, python, routers, scheduling, TCP/IP, technical support, desktop support, telecom, tops, trouble shooting, upgrades, upgrade, Vista, website design, Web development design",INFORMATION-TECHNOLOGY
"BUSINESS DEVELOPMENT REGIONAL MANAGER Summary Responsible exhibiting value company's brand, delivery expansion, recruitment, mobility, conflict resolution, workforce management services solutions Store level managers customers, employee, management, vendors. Skills Problem Solving Time Management POS Inventory Training Internal Conflict Resolution Training Development Marketing Budgets Cost Reduction Client Retention Business Development POS applications/software QuickBooks POS, Pacific Amber POS, Lightspeed POS Proficient software QuickBooks Microsoft Office applications. Advanced use Windows XP, Windows 8, Windows 10 operating systems. Experience January 2013 Current Company Name City State Business Development Regional Manager Developed, implemented, improved inventory process procedures resulting reducing inventory loss throughout company 5%. Developed approve company policies procedures inventory management audits POS (Point Sale) general store functions. Utilizing Excel spreadsheets observations, system testing, statistical reports inventory profit loss. Responsible marketing strategies campaigns quarter. Produce engaging online marketing campaigns contests though use social media sites search engines. Plan schedule internal meetings, conference calls web based presentations utilizing effective communication options explain new policies procedures including limited text PowerPoint. Plan schedule internal meetings, conference calls web based presentations notify assist Human Resources CEO, via Audits individual reviews, timely manner personnel-related changes involving branch office staff, including branch hierarchy reporting relationships, terminations status changes. Cross-trained provided back-up support multiple positions within company. Spear headed junior leadership program increased employee retention. Tested selected POS software implemented throughout company. POS set new product entry, employee set up, Transaction corrections, Inventory adjustments customized reporting. Utilized effective communication options explain new policies procedures including email, text, social (digital media), PowerPoint. Assisted Customers complaints concerns service product received. Communicated directly vendors insure inventory stock levels adequately maintained quality product approved maintained. Responsible resolving internal conflicts mangers employees ensure productive work environment. Recruitment top talent entry level management positions variety different sourcing techniques including social media, University Recruiting, referrals, job boards. Notify Human Resources CEO, via Audits individual reviews, timely manner personnel-related changes involving branch office staff, including branch hierarchy reporting relationships, terminations status changes. Provide administrative support includes, includes: answering phones, ordering supplies, preparing expense reimbursements, assisting events, presentations report preparation. Drafted biweekly time sheets 20 executives employees. January 2012 January 2013 Company Name City State Social Media PR Manager Created social media strategy collaborates marketing, PR advertising campaigns. Researched top influencers, competitors, trends clients' industries; create timely engaging content optimized platform used intended audience. Monitored sites customer service opportunities initiate conversations behalf client. Planned managed public relations programs designed create maintain favorable public image Fortune 500 companies. Utilized marketing software measured marketing efforts measure ROI events campaigns. Created company literature forms communication; helped design marketing promotional materials, print electronic. Worked advertisers editors timely useable ad article submissions. Partnered manager department determine event budget expenses. January 2011 January 2013 Company Name City State Teacher/Receptionist Instructed students fundamentals Cheerleading, Ballet, tap, Jazz modern. Managed receptionist area; included greeting visitors responding telephone person request academia administrative request. Maintained electronic paper files; created maintained spreadsheets utilizing excel functions, pivot tables. Created customize reports help minimize month end reporting leadership team. Education Training May 2012 Arabia Mountain High School City State High School Diploma Top 15% class 3.7 2017 Darton State College City State Business Administration Associate Applied Science Skills administrative, administrative support, ad, advertising, back-up, Budgets, budget, Business Development, conflict resolution, content, Cost Reduction, Client, clients, customer service, delivery, email, forms, Human Resources, image, inventory management, Inventory, leadership, Managment, marketing strategies, marketing, meetings, Excel spreadsheets, excel, Microsoft Office applications, office, PowerPoint, Windows 8, Windows, Windows XP, online marketing, search engines, operating systems, personnel, pivot tables, policies, POS, presentations, PR, Problem Solving, profit loss, promotional materials, public relations, quality, QuickBooks, receptionist, Recruiting, Recruitment, reporting, spreadsheets, strategy, telephone, answering phones",BUSINESS-DEVELOPMENT
"FAMILY ADVOCATE Summary [Job Title] adept identifying documenting cases child abuse. Skilled finding implementing best possible solutions. Highlights DCFS Child Welfare License Behavioral therapy Empathetic Sound judgment Passion social work Court procedures familiarity Accomplishments Managed caseload fifty forty-five clients given time. Experience 04/2011 Current Family Advocate Company Name － City State Recruit neighborhoods close Head Start/Early Head Start centers poverty level, social services agencies, homeless shelters, resource events children families make aware free government child care services low income families. Assist forty fifty-five eligible families applying Head Start/Early Head Start child care services. Meet families find needs goals, refer families services successfully meet needs goals. Encourage families get involved children's education explaining parents children's daily attendance important learning, attending Parent Meetings, participating Policy Council able make decisions program, volunteer Head Start/Early Head Start classrooms, educationally connecting children home. Document families progress system ChildPlus. 09/2005 02/2009 Family Care Manager Company Name － City State Handled ten dependency cases state Florida five dependency cases state. Conducted evaluations homes parents, relatives, non-relatives safe placement children. Performed monthly home visits children's current residence monitor wellbeing children. Referred parents services assist case plan completion reunify children case closure. Responsible present court hearings reported progress parents made case plan. Gone multiple staffing discuss status cases followed recommendations. Documented cases program Home Safe Net/FSFN. 08/2004 06/2005 Sales Associate Company Name － City State Assisted customers locating items department. Recognized bringing sales department. Cleaned fitting rooms. 09/2002 05/2004 Student Assistant/Building Manager Company Name － City State Signed customers play pool. Collected money pool usage. Promoted Building Manager displaying hard work performing well assigned work task. Education 2004 Bachelor's Social Work Western Connecticut State University Skills child care, Council, government, Meetings, money, progress, sales, social services, staffing",ADVOCATE
"INDUSTRIAL ENGINEERING INTERN Profile Outstanding productivity high potential project supervisor design engineer. Solid analytic communication skills resolve complex problems quickly efficiently. Dynamic team leader front-line experience motivating team workers towards achieving specific goals. Hands-on experience data analysis, discrete event simulations, manufacturing processes, process improvement, machine shop practices, welding fabrication, quality control. Exceptional project management skills utilizing customer commitment, team work, communication, planning organization achieve excellence. Skills C#, ASP.NET, Visual Basic, Ms Visual Studio, Ms Office Suite (Word, Excel, Project, PowerPoint, Access, Outlook, Visio), Simulations using Witness13 SIMIO, ERP-SAP, SAS-STAT, AutoCAD Accomplishments Liaised [group] modify improve overall product performance. Eliminated machine defects recommendation machine adjustments. Prepared plans layouts equipment system arrangements space allocation. Prepared sheet metal fabrication drawings, modifications commercial specification drawings compliance industry standards. Met customers help design custom entertainment centers, china cabinets, mantels kitchen cabinets residential homes. Supervised directed 25 employees electronics designs resulted production yield improvement later translated $200K company revenue. Supervised project production efforts ensure projects completed company standards, time within budget constraints. Created presentation materials sales, customer relations management purposes. Tested equipment ensure compliance. Analyzed data provided recommendations resulted adoption new cost-saving equipment. Saved 14% supply costs working closely suppliers ensure components met department quality standards. Performed data collection statistical analysis resulted sound recommendations adopted department. Professional Experience Industrial Engineering Intern 08/2014 12/2014 Company Name City State Successfully re-designed re-developed existing company labor system application using Visual Basic 6 resulted additional functions aid labor hours update easy computation staff payroll. Performed on-site data collection, applied statistical techniques process analyze collected data developed statistical distributions applied simulation models. Assisted creating developing customized model, animations, discrete event simulations analysis using SIMIO Salt Lake City Airline project. Industrial Engineer 01/2011 01/2013 Company Name Successfully redesigned equipment layout process flow reduced cycle time 13% increased throughput using employee feedback process design, visual management, 5S technique cell technology. Assisted capital budgeting/return investment (ROI) analysis ensured program expenses charged correctly and, researched provided reasons discrepancies. Performed ergonomics assessments made improvements manufacturing methods maintain safe, less stress productive work environment. Trained guided technicians lean continuous process improvement methodologies including Kaizen, 5S, standardized work, line balancing value stream mapping woodwork operations. Industrial Engineer 01/2007 12/2010 Company Name Successfully revamped workstation layout, implemented ergonomic philosophy 5S methodologies equipment placing material handling ensure stress minimization safety. This resulted 24% reduced cycle time 45% increased productivity. Developed, executed managed capital project plans related new/existing manufacturing processes. Conducted research development investigations develop test new manufacturing equipment, processes methods. Successfully carried new equipment/facility layout design analysis ahead schedule saving company $272,655.00 (N49.07M). Improved work methods maintained time standards using Methods Time Measurement (MTM), stopwatch time studies work sampling studies including standardized work. Implemented process control plans reducing non-value added activities within cell. This led 62% reduction overall lead time. Assisted design manufacturing systems, tools fixtures per specifications resulting 40% reduction material loss 90% reduction ergonomic related operator injuries. Improved existing manufacturing procedures developed new procedures possible application current production problems using DMAIC, value stream mapping. Verified production operations product quality design specifications, established procedures customer's requirements. Performed monthly lean assessment audits ensure compliance. Designed, implemented documented standard work instructions (SWIs) standard operating procedures (SOPs) employees updated engineered standards. Participated supported company initiatives new product development, lean manufacturing continuous process improvement. Performed machine shop operations using manual CNC lathe machines, boring machine, grinders. Manufacturing Quality Engineer 01/2005 12/2006 Company Name City Performed inspections, checks, tests, sampling procedures incoming materials, sub assemblies finished company products according standards specifications, documentation results NCR QC reports. Reduced quality issues 25% FY05 critical machine components developing root cause analysis implementing corrective/preventive actions (CAPA). Conducted documented process, environmental quality control system audits creation audit finding reports using written procedures, ISO 90001 ISO 14001 audit standards. Education Training Master Science Industrial Manufacturing Engineering December 2014 University Texas Arlington City State GPA: GPA: 4.00 GPA: 3.92 Industrial Manufacturing Engineering GPA: 4.00 GPA: 3.92 Bachelor Engineering Materials Metallurgical Engineering June 2004 Federal University Technology State Materials Metallurgical Engineering CERTIFICATION PMI, Certified Project Management Professional (PMP) July 2013 Certifications Lean Manufacturing Techniques, Six Sigma Methodology, Statistical Process Control, Earned Value Management Analysis, Continuous Improvement Techniques, Cost Estimation Project Feasibility Analysis, Inventory Control, Supply Chain Logistics Management, Time Motion Studies, Safety Engineering (FTA, FMEA), Product Development Design. Interests Member, Institute Industrial Engineers. Member, Tau Beta Pi Engineering Honor Society. Volunteer, Mission Arlington, Arlington, Texas. Additional Information HONORS AND ACTIVITIES G. T. Stevens, Jr. Alumni Scholarship Award, UT Arlington. April 2014 Alpha Pi Mu Industrial Engineering Honor Society Award, UT Arlington. April 2014 Member, National Society Black Engineers. Member, Institute Industrial Engineers. Member, Tau Beta Pi Engineering Honor Society. Volunteer, Mission Arlington, Arlington, Texas. Skills ASP.NET, AutoCAD, budgeting, CNC, Continuous Improvement, data collection, Product Development Design, documentation, ERP, grinders, Inventory Control, ISO, Languages, lathe, layout, layout design, Logistics, materials, Access, C#, Excel, Ms Office Suite, Outlook, PowerPoint, Word, new product development, payroll, philosophy, process improvement, process design, processes, Project Management, project plans, quality, quality control, research, Safety, SAP, SAS, simulation, Six Sigma, SQL, Statistical Process Control, Supply Chain, Visio, Visual Basic, Visual Basic 6, Ms Visual Studio, written",ENGINEERING
"CONCRETE CONSTRUCTION Summary A highly experienced professional possess required level retail management know needed inspire, lead, develop motivate staff. There helping achieve outstanding results passion, innovation support. Key qualities include innovation product range responsiveness market trends, well able give superb product knowledge training junior staff deliver industry leading advice service customers. Also real passion retailing, strong desire exceed customer expectations. Currently looking suitable position exciting retailer promotes within rewards achievers. Highlights Professional Familiar computerized warehouse system. Able work elevated heights 30 feet. Maintaining clean, organized safe work environment. Ability organize prioritize job tasks requirements. Establishing safety procedures. Accurately interpreting instructions. Demonstrating integrity respect senior managers times. Personal Physically fit able work hot cold environments. Possessing math proficiency strong communication skills. Excellent organizational, time management customer relations skills. Accomplishments Over Exceeding Award Successfully completed company's rigorous employee development program. Commended perfect attendance 10 months. Promoted supervisor year employment. Experience Company Name City State Concrete Construction 03/2015 Current Company Name City State RETAIL FLOOR MANAGER 01/2014 01/2015 Having overall accountability growing sales profitability throughout area store. Managing teams deliver proper merchandising compliance throughout operation, well delivering excellent standards customer service. Duties: Driving maximizing sales profitability store achieve growth. Monitoring review staff store performance regular basis. Driving sales maximizing team performance. Organizing, preparing arranging promotional materials displays. Maximizing sales effective merchandising. Leading example aspects role. Recruiting, training, supervising appraising staff. Maintaining accurate statistical financial records. Creating combination real value money outstanding customer service. Company Name City State Supervisor 01/2005 01/2014 Maintaining optimal stock levels ensure timely availability products. Managing Inventory team comprising Shift Managers team leaders. Setting operational standards staff follow. Managing excess ageing stock. Reviewing service levels continuous basis. Using electronic inventory tracking scan stock reconcile inventory. Minimizing exposure obsolete excess stock. Putting forward recommendations operational policy, procedures goals. Creating maintaining spreadsheets report analyze data. Recruiting, hiring managing team Inventory Counters. Maintaining effective business relationships customers. Presenting written reports analyses senior managers. Using scanning terminals, professional fixed asset tracking software. KEY SKILLS AND COMPETENCIES Management A methodical approach figures reporting. A solid understanding inventory related best practice. Coordinating inventory related projects. Knowledge demand supply planning. Excellent numerical logical analytics skills. Ability manage multiple tasks effective prioritisation. Understanding following work rules procedures. Company Name City State WAREHOUSE WORKER 01/2004 01/2007 Operating power material handling equipment accurately select palletize loads. Moving pallets hand, hand truck, electric pallet jack, manual pallet jack. Packaging merchandise shipment. Shrink wrapping goods loading onto trailers. Finding stock merchandise warehouse. Ensuring correct labels stored pallets. Routinely cleaning warehouse areas containers. Loading unloading trucks ground level platforms. Matching quantities items shipped invoice. Assisting annual inventories. Using computer equipment generate labels. Stocking incoming orders onto shelves. Loading merchandise onto trucks. Loading unloading containers trucks. Organizing stock warehouse. Skills Strong Communication Skills Customer relations/Customer service Driving hand truck/Pallet jack Hiring/Recruiting Inventory/Inventory control Inventory Management Managing/Supervising Supply Chain Management/Time management Merchandising/Organizing/Packaging Presenting/Promotional materials Reporting/Safety/Scanning/Spreadsheets Education Graphic Design Anthem Institute City State USA High School Diploma 2004 Pennsauken High School City State USA",CONSTRUCTION
"FREELANCE GRAPHIC DESIGNER Highlights web print design skills software Visual Elements Image/Photo Layout, Typography, Color Management Image File Prep Retouching, Resizing, Formatting, Packaging, Press Check, Software Adobe Creative Suite (Photoshop, In Design, Illustrator, Acrobat, Creative Cloud) Tumblr, Square Space, Word Press, Basic HTML CSS Microsoft Office (Word, Excel, Power Point), Outlook, Mac OS 10.11, Experience Freelance Graphic Designer 05/2016 － Current City State Influential graphic designer high-end jewelry company New York City I brought originality, curiosity, enthusiasm, accountability grit table everyday nearly four years Started jewelry company called WYNDesigns college. The brand encouraged women ""wear name proudly."" GIA Accredited Gemologist Professional Played instrumental role development Rollins College Women's Lacrosse Program, Captain Senior Year Website: www.lgoodwyn.com Rollins College Portfolio: http://www.blurb.com/ebooks/574209-envision-art design experience Created icon logo Evolve. Space, company provides open space environments professionals organizations work, build pursue visions missions modern, collaborative space. Working directly founder, I successfully brought vision life, providing multi functional icon fit different web print scenarios. Graphic Designer Assistant 04/2012 － 01/2016 Company Name City State Lead graphic designer company's Madison Avenue Jewelry Boutique, owned New York City Philanthropist Ann Ziff Produced advertisements, exhibition invitations, marketing materials, executing multiple simultaneously demanding deadlines. Ran oversaw production process print web projects listed above, executing multiple jobs simultaneously demanding deadlines. Worked individually well collaboratively boutique manager, offsite art directors, producers, photographers, printers. Presented assets boutique owner clear professional manner. Organized photo shoots, prepared pieces respective set ups prior shoot, directed photographers product placement/layout shoot Updated maintained boutique's website social media outlets (Instagram, Facebook, Twitter, Yext) As Event Coordinator, I managed logistics offsite organizations cohosting event, coordinated caterer, decorations, handled rsvp lists Ran jewelry production fabrication, oversaw shipping raw materials repairs Tamsen Z Frequently communicated assisted boutique cliental directly, conducted directed store inventory; updated jewelry database (Gemini) Handled gift purchases distribution family, friends, clients, members several philanthropic boards, included The Metropolitan Opera, Lincoln Center, The Metropolitan Museum Art Assisted personal correspondence (edited Met Opera acknowledgement letters written Ann's behalf communicated revisions development office), mail phone management, scheduling, travel arrangements, required excellent verbal communication skills Owner Designer, WYNDesigns (october 2011) Designed sold bespoke key chains line, I created managed. Sold work Amethyst, jewelry boutique Bethesda, Maryland. Donated pieces charity auctions, Children's Hospital Holiday Gala Washington D.C. Experienced sketching, hand sawing, welding, soldering, annealing, forging, bezel setting, sanding polishing. 11/2011 － 03/2012 City State Handled custom client orders, worked customers, assisted trunk shows, updated website, created beaded jewelry boutique. Education 2011 Bachelors Degree Rollins College Studio Art City State GPA: GPA: 3.13 National Society Collegiate Scholars Phi Eta Sigma Freshman Year Captain Women's Lacrosse Team, Education Chairman Kappa Kappa Gamma Studio Art GPA: 3.13 National Society Collegiate Scholars Phi Eta Sigma Freshman Year Captain Women's Lacrosse Team, Education Chairman Kappa Kappa Gamma 2013 Gemological Institute Of America Completed courses Jewelry Essentials Colored Stone Essentials, Diamond Essentials 92nd Y, New York City (may 2010 University Edinburgh: College Art City Scotland Completed courses Metal Sculpture Wire Jewelry, summer program 2009 Rhode Island School Design City State Completed Introduction Metal Jewelry course, summer program Skills Adobe Creative Suite, Acrobat, Photo, Photoshop, advertisements, Art, Avenue, C, Color, com, communication skills, CSS, client, clients, database, functional, graphic designer, http, Basic HTML, Illustrator, Image, inventory, Layout, letters, logistics, logo, Mac OS, marketing materials, materials, Excel, mail, Microsoft Office, office, Outlook, Power Point, Word, Packaging, Press, print design, printers, repairs, scheduling, Sculpture, shipping, sketching, soldering, phone, travel arrangements, Typography, vision, Website, welding, written",DESIGNER
"CONSTRUCTION WORKER Objective WEB DEVELOPER Recent graduate highly motivated 15 year veteran construction industry looking build new career web development field. Passionate taking vision making reality. Seeking entry level position respected company polish skills I gained pursuing degree develop new ones. Highlights Excellent problem solving skills Fast learner Experience working part team environment Proficient HTML, CSS, JavaScript Ability see smaller parts fit bigger picture Dependable Detail oriented Strong knowledge multiple programming scripting languages Skills Web Development HTML XHTML CSS XML Scripting Languages JavaScript ASP.NET ActionScript 3.0 PHP Programming Languages Visual Basic C# Java Applications Adobe Flash Adobe Photoshop Adobe Dreamweaver Microsoft Word Microsoft Powerpoint Microsoft Excel Microsfot Visual Studio Eclipse Relevant Experience While I yet chance prove skills job, accomplishments I made pursing degree include: Developed fully functional database driven e-commerce website PHP/MySQL Developed websites utilized JavaScript, Flash, ASP.NET, Java Applets interactivity animations Developed e-commerce site using popular e-commerce platform Created business applications VB.NET, C#, Java, ActionScript Created Black Jack game using Flash ActionScript Work Experience 08/2006 Current Construction Worker Company Name － City State Calculated needed materials estimated time complete tasks Reviewed plans requirements translated goals Measured, fabricated, installed various building materials Reduced job site errors waste implementing systematic mathematical approach building process 05/2004 06/2006 Property Maintenance Technician Company Name － City State Performed structural repairs upgrades multiple rental properties Ensured interior, exterior, landscape properties clean visually appealing Resolved tenant complaints timely manner 01/2000 03/2004 Painter Company Name － City State Prepared surfaces receive coatings accordance specifications Applied appropriate primer coatings substrate finish Applied finish coatings accordance manufacturer customer specifications Education Training 2013 Bachelor Science IT Web Multimedia Animation Kaplan University － City State USA 3.43 GPA Member National Society Collegiate Scholars Coursework Foundations Programming using Visual Basic Intermediate Visual Basic Programming Advanced Visual Basic Programming Foundations Programming using C# Intermediate C# Programming Advanced C# Programming Foundations Programming using Java Intermediate Java Programming Advanced Java Programming Enhancing Websites PHP Interactive Scripting Web Pages (JavaScript) Multimedia Scripting (ActionScript 3.0) Website Development Fundamentals Web Graphics Data Structures Algorithms Systems Analysis Design Networking Concepts Project Management I",CONSTRUCTION
"VETERAN ADVOCATE INTERN Professional Summary An industrious, organized professional excellent analytical observational skills enjoys working team-player, desires work professional company Human Services Field. An industrious, organized professional excellent analytical observational skills enjoys working team-player, desires work professional company Human Services Field. Skills Conflict resolution skills Superior Organizational Skills Exceptional interpersonal skills Ability work effectively team Excellent Customer Service Skills Effective Problem Solving Skills Excellent Critical Thinking Skills Detail Oriented, ability maintain confidentiality Experienced interviewer trainer Able perform critical unusual situations Capable dealing cyclical workload pressures Awareness federal state employment related laws regulations Time management skills COMPUTER SKILLS XP Professional/Windows 10, Microsoft Office (Microsoft Word, PowerPoint, Excel) Trained Basic SPSS software, Microsoft Outlook; Internet Explorer, Google, Windows Live, ChildPlus, Sen-track database Conflict resolution skills Superior Organizational Skills Exceptional interpersonal skills Ability work effectively team Excellent Customer Service Skills Effective Problem Solving Skills Excellent Critical Thinking Skills Detail Oriented, ability maintain confidentiality Experienced interviewer trainer Able perform critical unusual situations Capable dealing cyclical workload pressures Awareness federal state employment related laws regulations Time management skills COMPUTER SKILLS XP Professional/Windows 10, Microsoft Office (Microsoft Word, PowerPoint, Excel) Trained Basic SPSS software, Microsoft Outlook; Internet Explorer, Google, Windows Live, ChildPlus, Sen-track database Risk management processes analysis Process implementation Conflict resolution Project management New Hire Orientation Organized Dependable Records Maintenance Conflict resolution skills Superior Organizational Skills Exceptional interpersonal skills Ability work effectively team Excellent Customer Service Skills Effective Problem Solving Skills Excellent Critical Thinking Skills Detail Oriented, ability maintain confidentiality Experienced interviewer trainer Able perform critical unusual situations Capable dealing cyclical workload pressures Awareness federal state employment related laws regulations New Hire Orientation Records Maintenance Awareness federal state employment related laws regulations Risk management processes analysis Process implementation COMPUTER SKILLS HRIS, XP Professional/Windows 10, Microsoft Office (Microsoft Word, PowerPoint, Excel) Trained Basic SPSS software, Microsoft Outlook; Internet Explorer, Google, Windows Live, ChildPlus, Sen-track database Conflict resolution skills Superior Organizational Skills Exceptional interpersonal skills Ability work effectively team Excellent Customer Service Skills Effective Problem Solving Skills Excellent Critical Thinking Skills Detail Oriented, ability maintain confidentiality Experienced interviewer trainer Able perform critical unusual situations Capable dealing cyclical workload pressures New Hire Orientation Records Maintenance Awareness federal state employment related laws regulations Risk management processes analysis Process implementation COMPUTER SKILLS HRIS, XP Professional/Windows 10, Microsoft Office (Microsoft Word, PowerPoint, Excel) Trained Basic SPSS software, Microsoft Outlook; Internet Explorer, Google, Windows Live, ChildPlus, Sen-track database Work History Veteran Advocate Intern 01/2012 04/2012 Company Name – City State Collected veteran information interviews, observations test Completed holistic care plan homeless veteran 30 day reviews Referred Veterans agencies based needs Prepared appropriate reports use collaborating organizations Attended program staff meetings, treatment reviews Conducted meeting inform team members new resources Updated Veteran information Base Camp database Managed 15 Veterans Liaison local agencies assist homeless Veterans Conducted research programs assist homeless Veterans Conducted follow- interviews monthly basis Determined Veteran's eligibility homeless program. Intensive Supervision Officer 02/2016 04/2018 Company Name – City State Monitors Juvenile Offenders sentenced probation parole Provide innovative ideas improve efficiencies accomplish work Manage case load 18 juvenile Scan documents appropriate record keeping purposes Sends referral mental health counseling alcohol drug treatment Conducts interviews, maintains detailed case notes Acts liaison reporting probation violations court violation details Employment assistance Maintains case notes database, completes monthly reports Conducts daily, weekly monthly interviews Carries risk assessments order protect public possible offending Provides pre-sentence reports court juveniles charged offences, helps judges decide sentence passed Attending court sometimes testify written recommendation reports Instructs conducts juvenile prevention classes Explain Probation Court Orders Parole Guidelines. Hunan Services Specialist 06/2014 02/2016 Company Name – City State Engage children families development treatment plans Manage case load 35 53 children Assisted Shelter duty emergency situations Scan documents appropriate record keeping purposes Supervised 4- 5 Case Managers Conducts interviews, elicit pertinent information reporters child abuse neglect. Strong written, oral, interpersonal communication skills. maintains detailed case notes Provide innovative ideas improve efficiencies accomplish work Acts liaison reporting court, families willing corporate DSS Maintains case notes database, completes monthly reports Maintain confidentiality comply policies procedures Consultation Law Enforcement; prepare court documents; collaborate Guardians ad litem; service providers Attending court testify written recommendation reports Train new staff policies procedures, demonstrate integrity. DUI Probation Officer 10/2012 06/2014 Company Name – City State Monitors State Offenders sentenced probation Manage case load 250 probationer Scan documents appropriate record keeping purposes Conducts interviews, Maintains detailed case notes Administers revaluates drug screens Acts liaison reporting probation violations court violation details Assisted interviews trained New Hires Evaluated New Hire Progress well Individualizes Improvement plans Maintains case notes database, completed monthly reports monthly deadlines Conducts weekly monthly interviews offenders Carries risk assessments order protect public possible offending Provides pre-sentence reports court individuals charged offences, helps judges decide sentence passed Attending court, testify written recommendation reports Participate annual review performance management process via training reporting activities assigned. Family Service Worker/Georgia Pre 08/2012 10/2012 Company Name – City State Recruit enroll participants qualify Head Start Pre-k partnership program Review verify eligibility criteria 40 60 potential participating families Scan documents appropriate record keeping purposes Assist participating families locating financial, educational informational resources Ensure participating child medical, health dental requirements met Maintain ongoing communication families following parents Contact family pediatrician, dentist, medical professionals update health documents Responsible meeting exceeding program requirements participant's healthcare, mental health/disabilities, social services parent involvement. Process referrals children behavior and/or developmental concern Assist families finding medical/dental home maintaining medical insurance. Rehabilitation Care Technician 12/2003 08/2012 Company Name – City State Provide direct care patients suffering post-acute medical injuries Perform EKG's, vital signs, bathing, intermittent cauterizations Assist patients multiple chronic diagnoses including: Chronic Obstructive Pulmonary Disease, Asthma, Traumatic Brian Injury, Cerebrovascular accident* Record document patient's behavior, assist admissions discharges Monitor record patient's glucose, weight, pulse oximetry, I/O Assist Emergency Code situations, calling additional personal, gathering emergency equipment and/ starting Cardiopulmonary resuscitation (CPR). Team Lead 06/2001 07/2003 Company Name – City State Complete department Payroll maintain updated attendance performance reports Customer Care staff. Maintain accurate department staffing plans. Scan Human Resource documents accounting appropriate record keeping purposes. Maintain accurate performance reports subordinates follow needed. Issue corrective action, PIP Performance evaluation Plans, evaluations team member, required Maintained time card requested time per policy Complete performance evaluations staff timely manner. Create, compile, maintain publish statistic/data reports used members organization. Communicate departments contractors via phones, video conference, skype e-mail clear, concise professional manner resolve pending customer issues. Participate annual review performance management process via training reporting activities assigned. Provide innovative ideas improve efficiencies accomplish work Recommends new approaches, policies, procedures effect continual improvements efficiency department services performed. Participate auditing Department tasks/functions identify process improvement opportunities. Participate Department Leadership meetings and/or conference calls regular basis. Complete department special projects assigned Department Manager. Performs task deemed necessary Organization. Education Master Science Human Resource Management Human Resource Generalist 2019 Strayer University City State Human Resource Management Human Resource Generalist Bachelor Arts Sociology May 2012 Augusta State University City State Sociology GPA: 3.35 Quantitative Methods Research I Research Methods II, Methods Sociological Research, Psychology, Social Problem Analysis, Health Psychology, Gerontology, Sociology Death, Grief Caring, Medical Terminology, ROFILE ___________________________________ More ten years experience human services healthcare related fields Demonstrated ability learn new skills concepts quickly Proven interpersonal skills acquired work experience, academic projects mentor leadership opportunities Acknowledge exceptional organizational management skills Self-motivated, able effectively set priorities achieve immediate long-term goals meet operational deadlines Excellent oral written communication skills developed numerous class presentations, essays reports pursuing degree Diligent able adjust fast pace environment Extremely reliable pressure Skills academic, accounting, ad, auditing, Basic, interpersonal communication, Excellent oral, interpersonal skills, oral, concise, Conflict resolution, Consultation, counseling, CPR, Critical Thinking, Excellent Customer Service, Customer Care, database, dentist, Detail Oriented, EKG's, e-mail, essays, fast, financial, Human Resource, insurance, Internet Explorer, Law Enforcement, Leadership, notes, management skills, Medical Terminology, meetings, mental health, mentor, Excel, Microsoft Office, Microsoft Outlook, PowerPoint, Windows, Microsoft Word, Monitors, Organizational Skills, organizational, Assist patients, bathing, Payroll, pediatrician, performance management, policies, presentations, Problem Analysis, Problem Solving Skills, process improvement, Progress, Psychology, record keeping, reporting, Research I, Research, resuscitation, Self-motivated, social services, SPSS, staffing, phones, Time management, trainer, treatment plans, video, vital signs, written, written communication skills",ADVOCATE
"RADIOLOGICAL CONTROL TECHNICIAN Professional Summary Dynamic college student 3 years nuclear experience working qualified radiological control technician working radiological control department variety areas including limited facility decommissioning, aircraft carrier Refueling CVN-72. Highly enthusiastic, self- motivating resourceful professional. Summary Skills 40- Hour Current OSHA 29 CFR 1910.120 Hazardous Waste Quick learner Adept multi-tasker Category 3 mixed waste worker training Life Harness Qualified U.S. Navy Article 108, Radiological Control Technician Qualification Self- disciplined Team Player Respirator Qualified Microsoft Word, Excel, PowerPoint Self- disciplined Team player Self- disciplined Team player Experience Company Name City State Radiological Control Technician 01/2016 Current Provide radiological controls oversight deconstruction remediation activities Perform daily monitoring radiological work, radiological surveying, environment sampling evaluation, aiding preparation documents support transfer materials equipment disposal release Provide radiological oversight leadership crew personnel ensure highest radiological standards kept. DOE L Clearence Company Name City State Radiological Control Technician 04/2012 10/2015 Provided work coverage oversight maintenance, operational routine work involved radioactive material Provided monitoring radiation, contamination airborne radioactivity work place Position responsibilities included: Performing required radiological surveys free release material per Article 701 NAVSEA 389-0288 Performed surveys contamination radiation control, airborne radioactivity control surveys categorize waste shipment Ensured ALARA principles followed work respond radiological emergencies required, survey waste material, excess materials, vehicles, areas materials Maintained proficiency qualifications completion work, self-study training activities. Obtained confidential clearance. Company Name City State Aviation Ordnancemen Professionally thoroughly trained areas explosive, ordnance handling, blasters maintained troubleshooting repair weapons elevators onboard Specialized servicing, inspecting handling types weapons ammunition carried Navy aircraft Duties performed included in-flight functions operating tactical weapons communication equipment; performing in-flight maintenance aircraft electrical mechanical gear Expert tactical technical guidance. Obtained secret clearance Education NUCLEAR ENGINEERING TECHNOLOGY 2016 Thomas Edison City State USA Recipient Thomas Edison State University Military Scholarship Coursework Engineering Continuing education Nuclear Energy Engineering Technology Nuclear Energy Engineering Technology NUCLEAR ENERGY ENGINEERING TECHNOLOGY 2017 Thomas Edison State City State USA Languages Bilingual, fluent Spanish English CERTIFICATIONS 108 Qualified Radiological Control Technician Certification) DOE Core Card Aviation Ordnancemen Certification",AVIATION
"INFORMATION TECHNOLOGY TECHNICIAN I Summary Versatile Systems Administrator possessing superior troubleshooting skills networking issues, end user problems, network security. Experienced server management, systems analysis, offering in-depth understanding IT infrastructure areas. Detail-oriented, independent, focused taking systematic approach solving complex problems. Demonstrated exceptional technical knowledge skills working various teams achieve shared goals objectives. Highlights Active Directory Group Policy Objects PowerShell VBScript Microsoft Exchange VMWare experience New technology product research Office 365 Azure Storage management Enterprise backup management Disaster recovery Experience Information Technology Technician I Aug 2007 Current Company Name － City State Migrating managing user accounts Microsoft Office 365 Exchange Online. Creating managing virtual machines systems domain controllers Active Directory Federation Services (ADFS) Microsoft Windows Azure (IaaS). Creating managing storage Microsoft Windows Azure (IaaS). Installing configuring StorSimple iSCSI cloud array (STaaS/BaaS). Installing, configuring, testing Twinstrata iSCSI cloud array (STaaS/BaaS). Collaborating project plan Office 365 migration. Developing detailed specifications Office 365 migration, including business-case documentation, cost benefit analyses, technical diagrams, work flow documentation. Received training MVC 4 Visual Studio using .Net Framework 4/4.5 develop application using HTML5 CSS3. Installing, configuring, supporting Linux machines open Wi-Fi network project. Compiling generating statistical information concerning wireless network traffic using Cacti. Configuring wireless LAN router networking security access. Installing configuring wireless certificates. Developing detailed specifications acquisition Enterprise backup system including systems design, business-case documentation, cost benefit analysis, technical diagrams, work flow documentation. Reviewing, evaluating, analyzing departmental policies, guidelines, procedures, standards management staff. Developing test scripts acceptance, unit, system testing Hyperion Phase 1 MiamiBiz Phase 2. Developing Quality Assurance testing plan Hyperion Phase 1 MiamiBiz Phase 2. Debugging logging errors Hyperion MiamiBiz using Team Foundation Server (TFS). Participated various phases project life cycle as: determining requirements, design conceptualization, testing, implementation, deployment, release Hyperion MiamiBiz projects. Collaborating project plans Hyperion MiamiBiz. Preparing presentations documentation demonstrate Hyperion MiamiBiz functionality design. Monitoring network traffic, compiling generating statistical information using Solar Winds. Collaborating Disaster Recovery plan procedures. Researching, evaluating, recommending new hardware new software. Communicating defining systems design requirements new existing systems applications. Researching, evaluating, recommending, testing, implementing third party software/utilities. Planning designing network infrastructure changes – adding/removing servers, appliances, network logical flow. Reviewing, evaluating, analyzing existing system application viability management staff. Administering maintaining shares file servers. Reviewing server logs troubleshoot issues. Scheduling applying hot fixes security patches server infrastructure includes operating system application software. Reviewing systems reporting SCCM (System Center Configuration Manager). Resolving service requests escalated Help Desk technicians. Troubleshooting analyzing system problems root cause analysis. Giving participating training education programs explain upgrades end users. Migrating users' documents local computer storage shares file servers. Configuring, supporting, maintaining file shares using Distributed File System (DFS) Managing, implementing, testing Enterprise backup infrastructure systems Symantec Veritas Netbackup, Symantec Backup Exec System Recovery/Livestate, VRanger backup servers. Managing, configuring, supporting DataDomain storage. Configuring supporting Microsoft Windows Server 2003, 2008, 2012. Installing, configuring, supporting Microsoft Windows 7, Windows 8, Microsoft Office 2007, 2010, 2013. Installing, configuring, supporting McAfee anti-virus software servers. Migrating Exchange infrastructure Exchange 2003 Exchange 2007 Exchange 2007 Exchange 2010. Supporting servers virtualization infrastructure using VMware vSphere. Installing, configuring, testing Veeam virtual machine backup software Virtual Desktop Infrastructure (VDI). Reviewing systems reporting System Center Configuration Manager (SCCM). Administering maintaining Symantec Enterprise Vault servers. Managing Active Directory Domain Controllers (DCs). Creating maintaining Group Policy Objects (GPOs) Microsoft Active Directory. Configuring supporting Microsoft Exchange Active Sync devices Apple iOS Android mobile operating systems. Configuring supporting Blackberry devices Blackberry Enterprise Server receive Exchange email. Developing, testing, designing, implementing application scripts using languages command batch files, Visual Basic Script, PowerShell. Creating policies procedural documentation. Information Services Liaison, T Aug 2005 Aug 2007 Company Name － City State Troubleshooting hardware software problems telephone remote PC administration software. Installing, configuring, supporting McAfee anti-virus software desktops. Installing, configuring, supporting BBars computer backup software. Developing maintaining websites servers running Microsoft SharePoint Server Internet Information Services (IIS). Supporting Systems Management Server (SMS) Troubleshooting LAN, WAN, Internet, Intranet network security access. Troubleshooting network connectivity issues related TCP/IP, Domain Name Service (DNS), Dynamic Host Configuration Protocol (DHCP) protocols, Internet Security Acceleration (ISA) proxy server, VPN. Troubleshooting web application/page issues, client browsers, related software. Administering maintaining end user accounts, permissions, access rights Microsoft Active Directory. Administering maintaining NTFS security permissions file servers. Installing, configuring, maintaining hardware as: servers, workstations, laptops, printers, scanners Windows Enterprise environment. Installing, configuring, supporting printers print servers. Installing, configuring, supporting Microsoft Windows Server 2000 2003, Microsoft Windows XP Windows Vista, Microsoft Office XP, 2003, 2007. Education Bachelor Science Information Technology 2005 Florida International Univeristy － City State United States Coursework Programming, Web Administration, Network Administration, Database Administration, Systems Administration – Linux Programming Languages: C++, Java, JSP, HTML, CSS, VB.Net, Bash, T-SQL Certifications CompTIA Network+ 2014 Skills Active Directory, Azure, anti-virus, Backup Exec, backup, Bash, batch, Cacti, Cisco ASA, databases, DHCP, DNS, documentation, DataDomain, EMC, Enterprise Vault, ePO, file servers, firewall, GPO, HTML, IIS, ISA, LDAP, Linux, McAfee, Exchange, Microsoft Office, Microsoft Windows, security, policies, PowerShell, programming, proxy server, servers, scripts, SolarWinds, SQL, StorSimple, troubleshooting, TMG, Ubuntu, Visual Basic Script, VBS, Veritas Netbackup, VPN, VRanger, Veeam, VMWare, VDI, virtual manchine, NMap, ZenMap.",INFORMATION-TECHNOLOGY
"IT CONSULTANT Professional Summary Talented IT professional specializing leading high-performing multi-disciplinary teams product development successful product launches. Accustomed managing multiple projects priorities fast-paced environments. Skills Database design Excellent problem-solving abilities Windows Linux Website portal monitoring Network maintenance Data backup retrieval Product templates Brand development PHP Excellent communication skills SEO coding strategy Website maintenance Adobe Photoshop Adobe Illustrator MailChimp PowerPoint presentations Web content HTML CSS Adobe InDesign Superior verbal written communication skills AP, MLA Chicago Manuals Style Natural leader Self-starter Desktop laptop repair Patient Work History IT CONSULTANT 01/2001 Current Company Name – City State IT, management, marketing consultant providing business solutions, training, motivation along design production print web certified Sage Software Intuit. Designed, customized databases created software integration solutions. Developed web ecommerce sites. Designed implemented motivation training programs workflow solutions Provided training IBM, Continental Airlines, American Airlines, Exxon Provided troubleshooting help desk support Developed search engine marketing keyword strategy ecommerce lead generating websites Performed website analysis including performance metrics. Established compatibility third party software products developing program modification integration. Developed implemented complex Internet Intranet applications multiple platforms. Coordinated systems partners finalize designs confirm requirements. Ensured network, system data availability integrity preventative maintenance upgrades. Streamlined enhanced corporate accounting operations system. Designed strategic plan component development practices support future projects. Managed creative projects concept completion managing outside vendors. Advocated end-users perform testing problem analysis server, desktop IT infrastructure work. Designed implemented new server standards core business services. LEAD INSTRUCTOR 01/1994 01/2001 Company Name – City State Start-up software training firm attained Top-Ten ranking Dallas Business Journal Business servicing Fortune 500 smaller clients. Developed marketing strategy, training, certification curricula. Taught technical modules programming, project management, graphics, databases. Organized managed Microsoft Office User Specialist training AT&T Alliance Developed managed consulting practice strategic company initiative CTO Lead strategic operational planning achieve business goals Achieved exceeded revenue goals changing technology environment Developed maintained appropriate IT organizational structure support business Identified opportunities appropriate cost-effective investment resources including staffing, purchasing in-house development Establish department goals, objectives, operating procedures Taught full curriculum offerings trained managed team instructors Developed training program AT&T Project lead development projects Provided consultation, help desk, troubleshooting Developed training recruiting instructors Produced career oriented lectures presentations PHOTOGRAPHER/DESIGNER Portrait commercial photography video print, web, broadcast Took losing business dominated market three years Offered full services including aerial, industrial, color lab Built market commercial photography none existed Photoshop expert ENGINEER Analyzed designed plant workflow meet company quality revenue needs Time motion studies assess mechanics efficiencies operation Calculated piece rate revenue projections Illustrated manufacturing specification catalog Trained employees operation. AND MANAGEMENT CONSULTANTInstructor Consultant 09/1992 01/1994 Company Name – City State proven track record problem solving, training, business services small Fortune 500 Corporations. RESULTS ORIENTED Used role playing, simulations, team exercises, group discussions, videos lectures instruct participants variety ways. Assessed training needs surveys, interviews employees, focus groups consultation managers. Created online training program used video training conferences. Selected assigned instructors conduct training seminars. Clearly communicated objectives lessons, units projects participants. Addressed questions training program participants. Worked average [number] participants per class. Taught weekly internal software classes [number] new users. Assumed ownership training program initiatives. Education Bachelor Science Information Technology Current South University Online City State Information Technology Outstanding Achievement Award Affiliations Member National Society Collegiate Scholars Member Dallas Society Visual Communication American Society Magazine Photographers International Webmaster's Association Microsoft Partner Global WebSphere Community Skills ASP.net, .net, ACT!, Adobe, Acrobat, Photoshop, Apache, Apple, ASP, broadcast, business solutions, catalog, color, consultant, consultation, consulting, credit, Crystal Reports, CSS, clients, databases, document management, ecommerce, ENGINEER, focus, graphics, help desk support, help desk, IBM, IBM WebSphere, InDesign, Javascript, Languages, TEAM BUILDER, Linux, marketing strategy, marketing, market, C#, Microsoft Office User Specialist, Microsoft Office XP, MS Project, Windows 8, Windows, Windows 9.x, MySQL, OS 5, organizational, photography, PHOTOGRAPHER, PhP, presentations, problem solving, programming, Project lead, project management, purchasing, quality, QuarkXPress, QuickBooks, recruiting, Sage, software training, specification, MS SQL Server, staffing, strategy, strategic, structured, training programs, troubleshooting, VBA, VBScript, video, Visio, MS Visual Basic, MS Visual C++, MS Visual Studio, website, websites, web marketing, workflow",CONSULTANT
"CONSTRUCTION BOOKKEEPER Summary Accounting Professional offering 13 years experience bookkeeping effective, analytical approach identifying solving complex problems. Highlights Intuit QuickBooks specialist General ledger accounting skills Ethical approach finance Strong communication skills Complex problem solving Accounting operations professional Fiscal budgeting knowledge Managerial aptitude Manufacturing job costing experience Proficient outlook, excel, word Broad knowledge office equipment Excellent computer skills Web Savvy Benefits 401 k administration HR experience Pa Notary Public Accomplishments Increased efficiency alleviated work loads creating new Excel financial recording system. Increased profit working vendors reduce cost goods Established new credit criteria new accounts. Customize reports individual businesses Track expenses accounts receivable Reduce paper clutter, organize files Successfully worked accounting system change over. Trained staff Quickbooks Implemented line services improve efficiency Experience Construction Bookkeeper 09/2016 12/2016 Company Name － City State Completed temporary roll construction company located Southern New Jersey. In roll I cleaned organized data entered Quickbooks, worked Builder Trend map information correctly Quickbooks. Entered vendor bills expenses invoices Builder Trend job costing, paid high volume accounts payable. Balanced monthly bank statements credit card accounts. Ran monthly reports Builder's Trend Quickbooks. Provided accountant end year information requested. Bookkeeper 01/2015 08/2016 Company Name － City State AR/ AP Payroll Administration Sales Tax Filings Monthly Financial Reports Construction Contracts Payment Applications Job Costing Insurance Certificates. Converted old accounting system Quickbooks Office Manager/Full Charge Bookkeeper 08/2003 01/2015 Company Name － City State Maintenance Supply company 6,000 customers 30 vendors. Supervised office 10 employees. Full charge processing accounts receivable payable. Reconcile bank credit card accounts .Record general ledger entries Establish customer credit lines set credit accounts vendors Processed payroll Prepared federal state tax returns Analyzing general ledger accounts identify resolve variances unidentified items Prepare post cash deposit AR system generates supporting reports Review post lock box wire payments Process manual recurring credit card payments, ACH payments, credit memos, charge backs, returns, bad checks, check requests Research root causes unidentified payments perform adjustments Assisted collection efforts. Did weekly Accounts Receivable Aging reports, mailed reminders made follow phone calls Logged results. Manage petty cash office supply expense accounts. Bank Branch Manager 01/1990 08/2003 Company Name － City State Total involvement customer service including problem solving, spot decision making, leading motivating team. Supervised eleven employees. Performed reviews, disciplinary reports, attendance performance records. Increased sales motivating sales team Maintained deposits 30 million loans 10 million. Followed bank guidelines regulations. Updated confidential employee banking information accuracy speed. Education High School Diploma 1985 Mastbaum Area Vocational Tech － City State Business Certifications Quickbooks Pro Advisor Skills Accounting, Accounts Receivable, administrative, Adobe software, AR, banking, billing, budgeting, Strong communication skills, credit, customer service, decision making, documentation, finance, financial reporting, general ledger, general ledger accounts, General ledger accounting, Managerial, office, payroll, problem solving, QuickBooks, Quickbooks Pro, Research, sales, tax, tax returns",CONSTRUCTION
"KEY ACCOUNT MANAGER Summary Accomplished pharmaceutical medical device senior sales specialists 25 years experience. Proven track record prospecting, consultive sales, new business development customer retention. Proficient sales presentations, intoducing detailing products conducting services physicians, staff, C-Suite OR technicians. Keen ability identify customer needs, provide solutions utilize well developed skills close business. Highly motivated, enthusiastic committed exceeding expectations. Highlights Pharmaceutical Specialty Sales Strategic Account Management New Product Launches Managed Care Key Account Management Medical Device Sales Key Opinion Leader Development Accomplishments 07'08'09'10 awarded regional performance fund outstanding sales work ethic Consistent Achievers Award 25 25 years 2003-2004 Winner Tactical Action Unit Year Award 2005 Member Region Year 4-time Divisional Product Contest Award Winner 2012- Finished top 3 Experience Company Name January 2011 April 2015 Key Account Manager Responsible accounts management 40 hospitals medical centers. Developed Physician KOL's relationships expand territory growth. Provide site product expertise consultation Pediatric Urologists OR. Assigned district leader training consulting northeast. Responsible build relationships C-Suite quality personnel within institution. Conduct training ever changing healthcare landscape northeast region. Company Name January 2005 January 2011 Senior Institutional Health Care Sales Consultant City State Responsible driving sales Zyvox, Vfend, Tygacil Relistor among hospital accounts: Hartford Hospital, St. Francis, University Connecticut, Mid State Manchester Responsible coordinating several projects Pfizer Groton Specialty Care BU Hand selected Specialty Care BU lead Groton/Hartford Hospital C-Suite Initiative Demonstrate strong intra-team cooperation execute cross cluster business strategies consistently provide added customer value delivery Provide high level educational presentations customers including surgeons, infectious disease, pulmonologist, vascular, hematology/oncology, transplant, wound center, podiatry, pharmacy Based assessment consumer disease chronic care trends healthcare needs, successfully led introduction products healthcare arena. Negotiated Hospital pharmacies ensure products available healthcare providers multiple formularies Worked long term care facilities ensure products available facilities. Successfully collaborated peers develop strategic operations, financial quality objectives. Aided peers implementation issue resolution Developed highly successful team business goals initiatives. Monitored results ensure compliance strategic objectives Developed preformed regional strategic initiatives address market specific issues. Conducted detailed competitive analysis determine appropriate marketing sales strategies. Maximized Pfizer resources upper management enhance high level KOL relationships leverage Pfizer strengths toward various victories within institutions. Worked closely Regulatory Affairs keep compliant within guidelines promotional activities Major Awards included 07'08'09'10 awarded regional performance fund outstanding sales work ethic Consistent Achievers Award 14 14 years 2003-2004 Winner Tactical Action Unit Year Award. 2004 #1 nationally Viagra sales attainment 2005 Member Region Year. 4-time Divisional Product Contest Award Winner. 2004 #1 Region highest Lipitor new prescription growth. 2005 District finished #1 Region highest physician call average plus Lipitor new prescription growth. Company Name January 2003 January 2005 Health Care Consultant Developed strategic business plans exceed sales goal $100 million analyzing market trends P L. Customer base included 10 Academic Medical Centers, Integrated Delivery Systems, Large Medical Groups, Veterans Administrations Long Term Care Facilities. Demonstrated strong intra-team cooperation execute cross cluster business strategies consistently provided added customer value delivery. Utilized effective accountability mechanisms ensure expectations clear sales met Met budget guidelines every year exceeding activity educational programs carefully monitoring ROI. Highly coachable professional. Demonstrated self-awareness emotional intelligence evaluation developmental situations. Cultivated strong advocates Medical Societies, (Hartford County Medical Society, American Association Black Physicians) Academic Hospitals supported Pfizer's products CT Medicaid Preferred Drug List. Company Name January 1991 January 2003 Healthcare Representative City State Sold cardiovascular, urological diabetes products specialists, retailers, clinical pharmacists pharmacy purchasers within academic medical hospitals include Yale Medical Center, Hartford Hospital, St. Francis Hospital, University Connecticut Medical Center, Baystate Medical Center, Newington West Haven Veterans Administrations. Successfully launched new division Pfizer Collaborated teammates maintain assigned Pfizer products hospital formularies. Gained access multiple catherization procedures within Cardiology Departments Yale New Haven Medical Center, Hartford Hospital, St. Francis Medical Center Baystate Medical Center. 1997 Winner Lipitor Convention Contest highest market share growth. 1998 Winner Norvasc Product Contest highest Norvasc Goal Attainment. 1998 Runner-up, National Hospital Representative first quarter. 1999 drove sales multiple products surpassing $5 million resulting Winners Choice Award greatest movement Goal Attainment Report full year. Successfully launched Procardia XL, Glucotrol XL, Zyrtec, Aricept, Cardura, Viagra, Norvasc, Lipitor, Tikosyn Atrial Fibrillation Education Northeastern University 1985 Bachelor Arts Business Management City State US Northeastern University, BABM, Boston, MA Certified Medical Representative 2005 Certification Pharmaceuticals City State Professional Affiliations CT, RI MA Case Managers Societies Member Member Pharmacy Association RI, MA CT ​ Certifications Certified Medical Representative Skills Account Management, Key Account Selling, Product Expertise, OR selling Training, Budget, Business Plans, Educational Programs, Market Trends, Medicaid, Business Development, Managed Care, Medical Device, Ms Excel, Ms Powerpoint, Ms Word, New Business Development, Project Management, Prospecting, Sales Presentations, Senior Sales,",HEALTHCARE
"SENIOR INTERIOR DESIGNER Highlights Microsoft Office Suite; Apple iWork Suite, Autodesk AutoCAD Architecture 2015, Buzzsaw, Revit; Adobe Creative Suite: Acrobat Pro, Illustrator, InDesign Photoshop; GoPro Studio; Studio Webware (web-based interior decorating project management software); Wecora (web-based presentation boards); Bill Quick; Google Sketch- Up. Accomplishments 5K SF high-end interior fit-out Alterra Group Limited (Harbor Point Ltd., Max Capital Group Ltd.): Interior alterations fit-outs ...continued.. V ICTORIA S TEVENSON PAGE 2 CUBELLIS ECOPLAN ARCHITECTS, INTERIORS, ENGINEERS ­ Greater New York City LEAD INTERIOR DESIGNER, 6/1996 10/2006 A firm offering full-service architecture, interior design, engineering services. Key player integrating business processes bought merger large, interdisciplinary design firm. Received industry recognition client assistance innovative commercial residential projects including banks, luxury auto dealerships, recreational/fitness facilities, universities, restaurants, municipal buildings, residential condominium complexes. Served Founding Member Green Design Committee tasked raising employee awareness latest sustainable building practices infuse projects seamless, cost-effective incorporation green practices client designs. Successful generating 100% attained business word-of-mouth reputation superior, results-driven service; featured case study leading industry publication. Selected Projects: Stevens Institute Tech., Center Technology Management: 96K SF new construction interiors North Jersey Community Bank (now ConnectOne Bank): New HQ/branch interiors fit-outs Wyckoff Family YMCA: 65K SF, offices, natatorium, daycare, multi-purpose gym, interiors Montclair State University: Interior alterations Campus departments buildings Weehawken Police Department: Interior alterations Ferrari-Maserati NA: Auto display gallery office interior improvements Kia Motor Car Corporation: Retail showrooms office interiors Admiral's Walk Condominiums: Lobby atrium improvements The Mill Building Piermont Landing: Change use factory condo interior conversion Bergen County Jail: 263K SF annex addition FF&E/interior finishing Additional experience Interior Designer Visconti Design Associates, Retail Store Manager The Bombay Company, CAD Draftsperson Modular Home Center. Experience SENIOR INTERIOR DESIGNER Feb 2012 Jul 2015 Company Name Cooper Gardner established dynamic multidisciplinary team focusing collaborative approach Architecture, Interior Design, Landscaping, Master-Planning. Provided creative innovative interior design services architectural clients collaboration clients, contractors, vendors. Interviewed clients develop projects, prepare preliminary plan diagrams sketches, develop floor plans, project specifications, budgets, schedules. Presented design concepts formulated designers, architects, builders; managed project technical administrative staff. Selected appropriate interior finishes furniture. Selected Projects: Willis: Interior construction project management, move management R&Q Investment Holdings Ltd.: Turn-key office fit-out. Company Name Pier 6 Cruise Ship Terminal: Fast-track, design-build alterations. Private residences Bermuda/St. Kitts: custom millwork design, furnishing, purchase management. SENIOR INTERIOR DESIGNER Nov 2006 Jul 2010 Company Name Bendell Design boutique-style consulting firm focused primarily commercial high-end interior design. Demonstrated superior client/project management abilities formulating commercial design space management solutions using cost-effective, practical methodologies. Created commercial office space solutions several global corporations requiring designs appealed aesthetics worldwide clientele base. Maintained open communication channels stakeholders including C-level Executives, technicians, consultants, contractors, design teams. Remained up-to-date project parameters including building Codes, budgets schedules. Education Bachelor Fine Arts Interior Design ROCHESTER INSTITUTE OF TECHNOLOGY － City State Interior Design NCIDQ Certified, NATIONAL COUNCIL FOR INTERIOR DESIGN QUALIFICATIONS, NCIDQ Certificate #17785 Professional Affiliations ACCREDITED, USGBC Leadership Energy Environmental Design, LEED AP Skills administrative, Acrobat, Adobe Creative Suite, Photoshop, Apple, approach, AutoCAD, budgets, building Codes, C, consulting, COUNCIL, clientele, client, clients, Fast, floor plans, Illustrator, InDesign, interior design, Microsoft Office Suite, office, project management, Quick, Revit",DESIGNER
"DIRECTOR OF OPERATIONS Summary A motivated professional seeking position administrative assistant utilizing 20 years experience managing business operations personnel achieve organizational profitability. Dynamic personality interpersonal communication skills engage develop strong rapport individuals levels. Excellent organizational planning competencies utilized providing full support department 59 employees. Adapt worker, capable efficiently maintaining departmental records multi-faceted organization meet tight deadlines. Proficient multiple computer applications fast accurate, typing skills proven ability plan, organize, direct, execute yielding optimum results. Well versed Microsoft Office Suite. Highlights Microsoft Office proficiency Excel spreadsheets Meticulous attention detail Results-oriented Self-directed Time management Professional mature Resourceful Strong problem solver Advanced MS Office Suite knowledge Strong interpersonal skills Dedicated team player Meeting planning Schedule management Experience Director Operations September 2007 February 2012 Company Name － City State Managed daily operations 59 employees managing $2.5 million facility supporting 2.8K customers Oversaw execution, negotiation implementation $11.4 million annual contracts $442K cook addendum contract Inventoried food stock levels purchases reduced operating costs 18% seven months Allocated essential core training 32 personnel saving $61K travel costs Balanced accounts receivables 4 vendors reconciled accounts payable Fitness Operations Manager July 2006 September 2007 Company Name － City State Provided secretarial administrative support Services Director Allocated $90K funding new fitness equipment enhanced quality life 400K customers Accounted $80K resale funds, inventory, daily bank deposits Developed plan action milestones Operational Risk Management Program achieved goal 90% two weeks Networked senior management, employees, external agencies correct 19 open work orders 5 projects culminating $2.8K repairs upgrades. Administrative Assistant February 2004 July 2006 Company Name － City State Provided administrative assistance Commander Air Logistics Center Prepared maintained financial reports Received maintained records telephone calls, incoming outgoing correspondence Liaised protocol staff, external agencies, visiting dignitary's support staff. Training Readiness Manager August 2001 February 2004 Company Name － City State Developed training program electronic reports personnel ensure proficient status 290 tasks improved stats to100% two months. Provided invaluable, critical administrative support active duty cases fallen heroes. Prepared monthly reports capturing training status 97 personnel senior management headquarters. Education Bachelors Science Healthcare Administration 2014 Southwestern College － City State GPA: Summa Cum Laude Graduate Healthcare Administration Summa Cum Laude Graduate Associate Applied Science Leadership Management 2010 U.S. Air Force, Air University Distance Learning Training Specialized Leadership Management, Managerial Communication, Total Quality Management, Management Theory, Management Objective, Motivation, Counseling Diversity Associates Applied Science Fitness, Recreation, Services Management 2007 Community College Air Force Fitness, Recreation, Services Management Skills Account Management, Accounts Receivables, Administrative Support, Subordinate Counseling, Computer Proficiency, Customer Service, Financial Report Reconcile, Funds Management, Inventory, Logistics Director, Risk Management, Secretarial Duties, Communication Skills, Total Quality Management, Executive Management Support, Filing, Grammar, Internet Research, Letters Memos, Lotus Notes, Microsoft Excel, Microsoft Office Suite, Microsoft Outlook, Microsoft PowerPoint, Microsoft Word, Minute Taking, Multi-Task Management, Organizational Skills, Prioritization, Scheduling, Service Orientation, Speaking, Spreadsheets, Telephone Skills, Time Management, Vendor Management, Coordination, Documentation,",FITNESS
"CONSTRUCTION SITE MANAGER Summary supervising overseeing direction project (or package), ensuring client's specifications requirements met, reviewing progress liaising quantity surveyors monitor costs liaising client, construction professionals and, sometimes, members public coordinating supervising construction workers selecting tools materials making safety inspections ensuring construction site safety checking preparing site reports, designs drawings maintaining quality control procedures finding ways prevent problems solve crop assessing minimising risk writing reports keeping top paperwork helping negotiating contracts securing permits licences As construction managers work site wherever site is, prepared relocate face longer commute required. Skills Good communication skills Problem solving skills Decision-making ability Commercial awareness Ability motivate Teamworking skills Good knowledge building methods regulations Customer service Account management Business-to-business background Capital planning Staff training Contract negotiation Networking ability Lead development Product expertise Crisis communications Marketing Blueprint reading Regulation compliance Excellent driving record Detail-oriented Good mechanical aptitude Production line/assembly line forklift experience Good verbal/written communication skills Establishing goals setting priorities Experience 03/2006 12/2012 Construction site manager Company Name － City State Conferred sales marketing teams ensure consistency messaging communication business partners customers, relay insight data collected shape successful marketing campaigns. Conducted strengths, weakness, opportunities threats (SWOT) analyses develop strategic plans corporate level business units. Worked current clients assess needs develop improvement plans. Stayed current company products services provide top-notch expertise customers. Set potential client contacts, cultivated relationships followed service needs. Put together contracts completed sales new existing clients. 02/2003 06/2006 Construction Superintendent Company Name － City State Maintained written daily log activities job site. Reviewed project drawings perform materials purchasing Reviewed project drawings perform materials Evaluated plans architectural plans consulted Subcontractors gain deep understanding project Provided equipment installations developing residential community 40 units, working successfully according project plans quality standards. Reviewed engineering documentation determine order construction operations. Assisted skilled workers construction projects phases rough finish carpentry. Conducted site pre-inspections coordinated post-construction audits. Managed work little supervision. Troubleshooted electrical mechanical defects residential, commercial industrial sites. Ensured customer satisfaction providing highest quality products ensuring equipment properly installed working correctly. 07/2011 10/2017 Site Supervisor/Foreman Company Name － City State Kept track inventory, including supplies materials help ensure loss. Gathered project material submittals maintained records approvals. Monitored project expenses developed pre-construction estimates. Maintained written daily log activities job site. Reviewed project drawings perform installation activities according specifications. Evaluated plans architectural plans consulted clients gain deep understanding project plan objectives. Education Training 1997 Associate Arts Criminal Justice Tallahassee Community College － City State 2020 Associate Science Graphic Design Academy Art University － City State Activities Honors Class Experience Worked closely construction teams variety work sites. Responsible daily reporting production equipment, including parts produced, downtime minutes, quality concerns. Blueprint Reading Read blueprints, work orders, production schedules accurately determine job instructions specifications. Problem Diagnosis Used operational knowledge systems, parts components solve problems arose construction Inspection Inspected electrical systems, equipment, fixtures identify safety hazards replacement repair. Project Planning Provided project controls, cost estimation, business support services technical line management. Safety Audit Led monthly safety audits monitor employee behavior ensure safe compliance company policies safety regulations. Documentation Reported documented unsafe conditions, equipment and/or injury. Military Experience 12/1990 12/1994 Visual Communications Company Name － State 12/1994 12/1996 Safty trainning Petty Officer Company Name － City",CONSTRUCTION
"AIR FREIGHT AGENT Summary Air Freight Agent emphasizing quality customer service air-cargo services. Hardworking willing work flexible schedule, including weekends holidays. Highlights Safety-oriented Team player Skilled multi-tasker Safety checks Organized Security checks Staff training development Accomplishments Increased airline revenue known shipper outbound inbound freights Indirect Air Courier customers. Experience 08/2014 03/2016 Air Freight Agent Company Name City State Accepting, booking, inspecting tracking outbound inbound cargoes. Checking import/ export documentation determine cargo contents, classifying goods different fee tariff groups, using tariff coding system. Contacting vendors resolve problems shipments; Determining method shipment, preparing bills lading, invoices, shipping documents. Entering shipping information computer hand using hand-held scanner reads bar codes goods. Handling special commodity shipment according TSA, CBP FAA Regulation. Direct participate cargo loading order ensure completeness load even distribution weight. Verify monitor inbound freights transferred cargoes different freight forwarders; Preparing daily reports transactions. Providing front counter direct customer service vendors shippers; Inspecting screening outbound freights accordingly. Handling,inspecting preparing Dangerous Goods documents, Human remains live animals shipments. Assisting customers arranging pickup freight delivery loading platform; notifying consignees arrival shipments arranges delivery consignees. Preparing manifest accompany shipments notifying shippers delays departure shipment. 04/2005 07/2010 Cargo Agent Company Name City State My responsibilities include: Tendering, accepting, booking, inspecting tracking outbound inbound cargoes. Checking import/ export documentation determine cargo contents, classifying goods different fee tariff groups, using tariff coding system. Contacting vendors resolve problems shipments; Determining method shipment, preparing bills lading, invoices, shipping documents. Entering shipping information computer hand using hand-held scanner reads bar codes goods. Handling special commodity shipment according TSA, CBP FAA Regulation. Direct participate cargo loading order ensure completeness load even distribution weight. Verify monitor inbound freights transferred cargoes different freight forwarders; Preparing daily reports transactions. Providing front counter direct customer service vendors shippers; Inspecting screening outbound freights accordingly. Handling,inspecting preparing Dangerous Goods documents, Human remains live animals shipments. Assisting customers arranging pickup freight delivery loading platform; notifying consignees arrival shipments arranges delivery consignees. Preparing manifest accompany shipments notifying shippers delays departure shipment. 08/2003 04/2005 Cargo Agent Company Name City State My responsibilities include: Tendering, Accepting, booking, inspecting tracking outbound inbound cargoes. Checking import/ export documentation determine cargo contents, classifying goods different fee tariff groups, using tariff coding system. Contacting vendors resolve problems shipments; Determining method shipment, preparing bills lading, invoices, shipping documents. Entering shipping information computer hand using hand-held scanner reads bar codes goods. Handling special commodity shipment according TSA, CBP FAA Regulation. Direct participate cargo loading order ensure completeness load even distribution weight. Verify monitor inbound freights transferred cargoes different freight forwarders; Preparing daily reports transactions. Providing front counter direct customer service vendors shippers; Inspecting screening outbound freights accordingly. Handling,inspecting preparing Dangerous Goods documents, Human remains live animals shipments. Assisting customers arranging pickup freight delivery loading platform; notifying consignees arrival shipments arranges delivery consignees. Preparing manifest accompany shipments notifying shippers delays departure shipment. Education 1987 AS Liberal Arts Business College Micronesia City State Liberal Arts Business Skills customer service, delivery, documentation, Inspecting, coding, scanner, shipping",AVIATION
"E-COMMERCE SUPERVISOR Summary I seeking challenging position management, I apply experience company's objective profits. I discipline approach task hand ability anticipate potential obstacles, contributed strong record excellence getting job done safely. I optimistic quick learner, I safety conscious excellent organizational multitasking aptitude. I currently plan lead individuals order complete daily tasks timely safe manner. Highlights Qualified operate train individuals various equipment. Proficient Microsoft Office Proficient Exeter WMS Strategic planning Troubleshooting problem solving Flexible Dedicated Experience E-commerce Supervisor 02/2015 Current Company Name Plan manage daily workload. Lead develop employees teamwork create continuous improvement employee engagement supports companies values. Continually looking ways improve quality, safety, productivity communicating ideas throughout network. Currently helping organize lead Safety Committee Co-Owner 01/2006 01/2010 Company Name Develop manage projects budgets Experience Real-estate law procedures, contact city offices, screen select qualified renters. I continue buy/renovate rent homes without business name. E-commerce Coordinator 03/2003 02/2015 Continuously directing leading individuals complete objective. Sharp organizational skills preparing work assignments. Fostering teamwork enthusiastic positive energy. Agriculture Worker 01/1998 01/2007 State Manage maintain heavy farm equipment. skills gained- responsibility, flexibility, self-determination confidence. Education Training Electrical/Electronics Engineering Technology, AAS Presently attending Owens Community College City State GPA: 3.93 2012 Active Participant 5S program 2010 Owens Community College Toledo OH -Photovoltaic Certification 2007 Training Assistant Position Workshop 2006 Online/Phone course Mentors America 2004 Participated Best Buy Lean Team Graduate 1998 Riverdale High School Skills attention detail, continuous improvement, logistics, excel, power point, word, network, internet research, organizational skills, safety, teamwork",AGRICULTURE
"FLOATER/TEACHER Summary To obtain position teaching children. Core Qualifications Classroom management Cooperative parents Motivates students Interactive teaching style Innovative lesson planning Creates positive atmosphere ​Flexible Positive attitude Effective listening Communicates others Utilizes patience Achievements Health Curriculum Lesson Planning: Created taught first Health Curriculum Jewish Academy Arts Sciences. This curriculum included; nutrition, MyPlate, portion sizes, physical fitness, etc. This New Health class grades 3-5. Professional Experience 03/2015 Current Floater/Teacher Company Name － City State Work with/teach children ages 6 weeks Pre-K. Enforce rules behavior procedures maintaining order among classes. Show love compassion children daily basis. Teach children God's love interactions giving positive praise affection. Work with/Assist classroom teachers following schedules lesson plans. 01/2015 05/2015 Physical Education Health Teacher Company Name － City State As Physical Education teacher, I taught 60 minute Physical Education classes kindergarten, first, third, fourth, fifth grade students. Along Physical Education, classes also included anatomy (muscle bone) nutrition. Safety gym/field/classroom emphasized daily basis. lesson plans developed accordance unit plan semester. Critical thinking questions and/or scenarios created implemented students use daily basis. Assessments done bi-monthly basis various methods as; paper pencil assessment, peer assessment, teacher evaluations. As Health Education teacher I would teach 60 minute classes third, fourth, fifth grade students. ​I created outline/proposal Health class granted opportunity begin first ever Health class/curriculum. I assessed students group projects daily ""pop quiz's"" beginning new lesson. 08/2008 12/2013 Children's Fitness Instructor/Manager Company Name － City State As Children's Fitness Instructor I taught physical education nutrition classes children ages 18 months 5 years old. I made classes fun engaging environment positive nurturing. Safety top priority classes. I used positive reinforcement redirection order avoid behavior discipline issues. I promoted Manager Stretch-n-Grow August 2013 During time Manager I would hire new coaches needed kept organized prepared teach classes. I made weekly schedules checked directors schools order find coaches performing issues needed worked special praises needed given going beyond. I organized professional time manager helped keep coaches organized professional schools happy program. I kept communication open daily basis coaches emails, phone calls, texts, meetings, making easily approachable. Education 2008 Bachelor Science Education Majoring Physical Education University New Mexico － City State 2005 New Mexico State University － City State Volunteer Activities Jazzercise Balloon Park On volunteer basis, I supervise children childcare room parents participate 60-minute jazzercise class room next door. My duties include; playing children, entertaining them, ensuring kids safety care. I make sure childcare room safe clean arrive also clean room parents picked children. I also make sure children signed in/out parents. Skills I organized person professional positive attitude. I great keeping open dialogue making easily approachable. I enjoy working others troubleshooting find solutions problems may arise. I big communicator great “team player”! I passionate teaching children I enjoy positive role model influence lives.",FITNESS
"LEAD ADMINISTRATOR Career Overview Personable, detail-oriented, proactive team-player eager bring strong administrative skills dedicated work ethic growing company need top-level support. Skill Highlights Macintosh PC Microsoft Word, Microsoft Power Point, Microsoft Excel Google Drive, Word Press, GoDaddy Website Builder Data Entry Multi-tasking, Calm Conflict Resolution, Working Under Pressure Clear Written Spoken Communication Research, Networking, Promoting Professional Experience Company Name November 2015 Current Lead Administrator City State Compose, distribute, file contracts; design create operations manuals guide participants app use; follow contributing artists curators email ensure information clearly understood Build contact profiles update contact list information Salesforce support organization email lists Reconfigured/restructured/redesigned filing system streamlined use, making projects easier archive find Anticipate resolve questions regular clear communication artists curators projects, researching solutions answers otherwise readily available Initiate facilitate timely payment artists, verify executive director receive payment, update relevant financial records. Company Name March 2015 June 2015 Chaplain Intern City State Assessed spiritual, emotional, physical needs people going crisis within hospital setting provide emotional spiritual support active listening, advocacy, empathy, prayer based needs individual. Company Name January 2015 June 2015 Festival Coordinator City State Enhanced school's annual week-long arts festival integrating annual All Nations Banquet, rebranding All Nations Banquet All Nations Food Art Festival, advocating inclusion artistic Master's Thesis Capstone Cohort, coordinating student group involvement, safeguarding event cohesion brainstorming development festival theme. Supported efforts contracting poet Scott Cairns reading recruiting academically informed panelists discussion, planning book signing, coordinating book sales table artist's book publisher local book store. Conceptualized creative problem solving cut expenses, secured department financial support, targeted allocation funds, recruited volunteers, tracked receipts order stay budget resolve expenses conclusion festival. Company Name September 2014 June 2015 Master's Thesis Art Project City State Originated concept, recruited collaborated fifteen volunteer artists varying genres produce high-quality, multi-media artistic project. Utilized correspondence verbal conversations volunteers develop clear project expectations, scheduled confirmed meetings via Google Calendar, uploaded artistic media Google Drive, transferred information within agreed upon deadlines. Hospitality provision refreshments expressed appreciation ensure artist volunteers felt valued. Secured last-minute travel arrangements artist traveling town travel plans fell through. Company Name June 2014 June 2015 Co-Chair Fuller Arts Collective (FAC) City State Established two FAC events every ten weeks calendar event planning, coordinating space, catering, advertising provide student empowerment connection performance opportunities. Composed group news emails scheduled social media posts create strong brand presence FAC. Company Name September 2013 June 2014 Worship Arts Intern City State Expanded role Worship Arts Department engaging various genres art, designed online form streamline registration yearly artist showcase, created semi-permanent gallery. Initiated team meetings ensure sensitivity respect church tradition potentially controversial exploration art liturgy. Networked coordinated volunteer artists curating works various art exhibits within church. Mediated Worship Arts Department various church departments ensure clear communication ideas provide professionalism regarding church engagement artists. Company Name August 2009 September 2013 Barista City State Served integral member team produced high-quality products tight time constraints, focus customer satisfaction; trained new team members ensure perform necessary tasks expected standards service; inventoried organized raw materials. Education Vanguard University 2009 Bachelor Arts Theatre Arts City State GPA: summa cum laude, 2009 Member Sigma Theta Delta English honors society Minored English Religion Fuller Theological Seminary 2015 Masters Divinity Worship Theology Arts City State Brehm Scholar The Brehm Center scholars show exceptional promise leaders church, academic, missions arts related vocations Skills Active Learner, Creative Problem Solving, Customer Service, Organizational Skills",ARTS
"FINANCE DIRECTOR Summary Remarkably astute analytical professional 12 years hands-on experience diverse accounting finance management, human resources, facilities administration, policy interpretation implementation. Versatile excellent ability work independently part team. Highly skilled financial accounting analyses, combined strong organizational, communication, leadership abilities. Experience 01/2012 06/2016 Finance Director Company Name － City State Administer 137 million federal funding 15K low income families Miami Dade County Create monthly executive reporting package identifying key drivers metrics forecasted performance budget prior forecasts. Participates Senior Management establish economic objectives policies company Oversees internal, external regulatory audit processes Direct development implementation corporate annual operating plan monthly forecasts initiatives Accounting Tax Develop, assess, maintain, update appropriate, general accounting systems, policies, procedures ensure proper information reported accordance IRS US GAAP. Liaison external auditors, Develop support financial reporting internal controls, Responsible submission accurate timely data financial reporting purposes Senior Management headquarters. Responsible treasury North American companies including cash planning reporting Senior Management Headquarters. Accountable maintenance administration general accounting systems, including upkeep general ledger. Accountable day-to-day financial activities within Hub, including payables, bank transfers etc. Ensure filing applicable income, property, sales use tax returns US Canada (Federal Provincial taxes). Support audits tax matters (external, internal tax audits). Coordinates work external internal auditors supports work tax consultants Updates tax model calculates tax accruals. Ensures timely accurate filing sales taxes filing income taxes. Leading Accounting Finance Team: Utilizes interpersonal communication skills lead, influence, encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads example Provide excellent leadership assigning team members departments managers' clear accountability backed appropriate authority. Leverage strong functional leadership communication skills influence executive team, team. Payroll Preparation Administration Oversee payroll functions ensure employees paid timely accurate manner Process submit statutory benefits remittances time Collaborates Human Resources identifying retirement benefit programs negotiating rates benefit brokers. Ensures compliance Affordable Care Act reporting requirements Maintaining Financial Goals: Ensure P&L documented accurately timely Develops support achievement performance goals, budget goals, team goals Lead continuous improvements measuring reporting receivable Procurement Lead company's procurement vendor management strategies support current requirements company growth. Assures formalized approach treatment suppliers respect competitive bidding, exceed pricing, optional pricing follow-on quantities, price reductions subsequent lots, liquidated damages long-term contracts. Assures documentation standards established followed correspondence procurement suppliers form negotiation files, memorandums file, trip reports significant verbal communications suppliers. 01/2008 01/2012 Corporate Controller Company Name － City State Financial Management Oversight: Responsible accounts, ledgers, reporting systems make sure compliance appropriate GAAP standards regulatory requirements Ensure trial balance accounts reconciled proper support schedules related documents complete properly filed Consistently analyze financial data present financial reports accurate timely manner Participate member Finance department team annual budgeting planning process Support CFO engaging board's audit finance committees around issues trends financial operating models delivery Cash Management: Manage process daily depositing funds contracts sales Monitor cash position ensure wires field selected vendors done timely Constantly analyze cash flow position perform monthly organizational cash flow forecasting Compliance/Processes: Provide oversight compliance activities within Finance department Review global policies processes ongoing manner maintain best practices Participate review amendments existing Finance Policies Procedures Provide leadership, proper planning, management annual federal telecommunication global audits, including non US offices. Supervision: Provide oversight global team ensure collaboration communication consistent Provide supervision mentorship finance/accounting team Build capacity team constantly provide support training increase productivity job satisfaction team Complete evaluations timely manner follow accordingly. This include Performance Improvement Plans recommendations promotions, etc. Work team setting ongoing overarching goals. 03/2003 12/2007 SR Tax Analyst Company Name － City State Review correct Trust Returns (1041), Corporate Returns (1065), apply CT K-1 non-residents tax payers. Receive 200 calls daily tax payers, help resolve related tax issues. Review make adjustments income tax bill refund accounts. Education 2004 BA Business Eastern CT State University Business 2007 MST/Taxation University Hartford Skills Accounting, general accounting, accruals, approach, trial balance, benefits, budgeting, budget, cash flow, analyze cash flow, Cash Management, interpersonal communication, communication skills, competitive, contracts, decision making, delivery, documentation, drivers, Senior Management, filing, Finance, Financial, analyze financial data, Financial Management, financial reports, financial reporting, forecasting, functional, funds, general ledger, Hub, Human Resources, leadership, negotiating, negotiation, organizational, payables, Payroll, Policies, pricing, Processes, Procurement, reporting, sales, sound, Supervision, Tax, taxes, tax returns, telecommunication, treasury, vendor management",FINANCE
"WRITER Summary I seeking oppurtunity give experience I would need obtain highly rewarding job film documentary field. I want work intellectually stimulating environment whilst challenged improving upon skills necessary move professional world. A skilled student experience working production photography small business, holding leadership positions, organizing events within small communities; providing excellent communication skills task oriented work group settings professional environments. A hardworking film student prioritizes working set, career, stimulating learning environment. Skills Microsoft Office, Excel, PowerPoint proficient Strong verbal communication Quick learner Issue resolution Attention detail Energetic organized APA MLA formatting Fact checking Self-motivated Independent worker Experience Writer September 2016 Current Company Name Covered many varsity sporting events well pieces teams people within Chapman Athletics program. Provided analytics insight well game commentary. Showed knowledge experience sports well eloquent writing abilities. Momentarily ran Chapman fashion blog, tackling presence cultural differences self-expression campus. ACCOMPLISHMENTS Major projects include: recruiting clients, finding contact information, following potential wholesale buyers. Placing company's largest sale history $15,000 worth discounted merchandise. Produced photographed new products enhance brand. Product inspection ensure highest possible quality. Inventory control: restocked organized items necessary directed company efficiency. Ran many community schoolwide events high school including ""Rock Vote"" brought political figures around Orange County educate young voters answer questions. Production marketing intern April 2016 September 2017 Company Name I've working photographer website designer year; aiding production merchandise, marketing, inventory oversight, recruiting wholesale clients, processing orders. I also spent significant amount time cleaning, packaging labeling outgoing orders well working overtime evenings ensure customer satisfaction appeasing clientele time restrictions pushing deadlines product release dates. I monitored photo studio adequate quantities supplies conducted photoshoots calm professional demeanor collaborating buyers guarantee product satisfaction reliable advertising. Participated conventions skills sales necessary break even travel expenses. PUblic relations officer March 2015 June 2016 Company Name Conceptualized wrote project briefs jump start efforts toward lack traffic website/media outlets. Created look feel organizations online presence social media forums. Designed unique print materials including advertisements, brochures, logo designs. Adhered corporate brand guidelines preparing graphic materials. Coordinated community school wide events made sure gaps project planning. Was charge communication student government, administration, school's broadcast program, school newspaper. March 2015 June 2016 Company Name Prepared equipment operations. Verified information readily available displayed correctly. Created concepts advertisements promotional videos carried thoughtfully. Collected data opinions followed air date video improve upon work. Ensured message promotional strategies received intended followed guidelines. Communicated head news channel timely organized fashion. Education Training HIgh school diploma June 8th 2016 Northwood High School Member World Wildlife Club Events Coordinator Yoga Pilates Club Executive board Fellowship Christian Athletes club Member Student Forum Recipient Pride Pack Award (rewarding merit character) Named Athlete Month three times 2 year captain varsity Lacrosse Team 1 year captain varsity Basketball Team 4 year varsity athlete TV Writing Production Documentary Filmmaking May Freshman Chapman University TV Writing Production Documentary Filmmaking Skills Adobe illustrator, photo, advertisements, advertising, analytical skills, approach, Attention detail, broadcast, brochures, clientele, clients, customer satisfaction, fashion, Film, government, Graphic design, graphic, inspection, inventory, Inventory control, Journalism, logo, marketing, materials, Excel, Microsoft Office, PowerPoint, Multi-media, newspaper, packaging, Photography, photographer, problem solving, project planning, quality, Quick learner, recruiting, sales, Self-motivated, unique, verbal communication, video, website designer, website",PUBLIC-RELATIONS
"SALES Summary Dedicated security enforcement professional 5 years managing security teams 20 years protecting professional environments. Personable leader comfortably interacts people diverse cultures backgrounds. Highlights CPR Child CPR Training Report analysis Investigative procedures Interviews interrogations Defensive driving training OSHA training AED certified Fire Response Accomplishments Upgraded company surveillance system 28 42 security cameras inclusive motion detector systems. Skills CPR, First Aid, report writing documentation, leadership. Experience 10/2015 11/2015 Sales Company Name City State Identified prospective customers using lead generating methods performing average 50 cold calls per day. Participated various incentive programs contests designed support achievement production goals. Sold first car immediately training personal referral. 01/2015 09/2015 Sales Company Name City State Identify customer needs; match needs Company products services, overcome customer objections resistance. Meet established performance objectives. 07/2014 01/2015 Sales Company Name City State Identify acquire high quality, long-term, “preferred” customers support growth Costco Road show program participation. Primary responsibility make sales presentations prospective DSW customers pre- identified Costco locations. On occasion similar duties may performed retailers. Communicate front-line conditions customer problems manager; create maintain contracts, accounting service documentation logs required manager. Serve Company representative Costco management ensure DS Services America represented professional manner times. Communicate store management needed. Ensure store booth set completed according DS Services America Costco standards. 06/2014 07/2014 Catering Chef Company Name City State Prepared food items sandwiches, salads, soups, beverages 05/2014 06/2014 Server Company Name City State Served items requested customers processed payment. 10/2011 05/2014 Loss Prevention Officer Company Name City State First responder medical fie emergencies. Recommended improvements security systems procedures. Supplied internal external security hotel 410 guest rooms. Reduced general liability claims 5% safety audits training. Conducted site reviews security audits made recommendations management based findings. Developed procedures emergency response crisis management, physical security, information protection, incident management investigation units. Counseled management cut spending without compromising safety security company's assets. Developed implemented training procedures newly hired personnel. 06/2008 01/2010 Construction Security Supervisor Company Name City State Managed staff schedules shifts events minimize overtime costs. Managed 6 security officers construction 12 story high-rise building. Developed implemented training procedures newly hired personnel. Counseled management cut spending without compromising safety security company's assets. Developed procedures emergency response crisis management, physical security, information protection, incident management investigation units. 06/2008 06/2009 Security Officer Company Name City State Implemented video surveillance, motion detection closed-circuit television systems aid monitoring premises. Recommended improvements security systems procedures. Issued criminal trespass warnings possible suspects assisted police apprehending processing shoplifters. Monitored entire facility using CCTV simultaneously performing dispatch duties. Communicated enforced compliance state local laws emphasizing company standards professionalism safety. 04/2006 06/2008 Security Officer Company Name City State Monitored entire facility using CCTV simultaneously performing dispatch duties. Issued criminal trespass warnings possible suspects assisted police apprehending processing shoplifters. 01/2006 06/2006 Security Officer Company Name City State Issued criminal trespass warnings possible suspects assisted police apprehending processing shoplifters. Monitored entire facility using CCTV simultaneously performing dispatch duties. 08/2003 01/2006 Loss Prevention Officer Company Name City State Issued criminal trespass warnings possible suspects assisted police apprehending processing shoplifters. Monitored entire facility using CCTV simultaneously performing dispatch duties. 02/2003 07/2003 Security Company Name City State Monitored entire facility using CCTV simultaneously performing dispatch duties. 02/2000 02/2003 Room Service Assistant Manager Company Name City State Oversaw delivery food. Quality control. Inventory control. Scheduling. 01/2000 01/2003 Owner Company Name City State Owner catering business 01/1999 01/2000 Line Cook Company Name City State Catering Chef server catering deli. 01/1997 01/1999 Line Cook Company Name City State Line cook 04/1996 09/1996 Line cook Company Name City State Line cook Education 1996 Culinary Certificate Culinary Western Culinary City State USA GPA: Graduated top 10 Class 500. Graduated top 10 Class 500. Working Bachelors San Francisco State City State USA A ttended 9/89 6/91. Specialized History American Foreign Policy. 1989 Associate Arts History Skyline College City State USA",SALES
"VOLUNTEER ACCOUNTANT Summary CPA candidate 15+ years strong financial accounting audit experience knowledge Internal Control, Enterprise Risk Management GL, PL, BS reconciliations, work papers, cost, cash control, AP AR different accounting software's. Participated coordination financial planning budget management functions Monitored analyzed monthly operating results budget Managed preparation official annual report actual revenues, transfers, expenses, financial outlooks forecasts. Collaborated department managers corporate staff develop business plans Created guide financial control planning procedures Exceptional communication interpersonal skills; adept forming strong working relationships diverse internal external business partners Accounts receivable/payable, payroll, corporate expenses analysis, taxes Proficiency bookkeeping, reporting, journal entries, account reconciliation Entrusted process high responsibility tasks work independently Demonstrated professionalism communicating department managers, clients, suppliers Interacted wide variety personalities developing business plans preparing reports Supervised role mapping, workflows, delegated tasks; oversaw work coworkers enhanced leadership, teamwork team coordination abilities Strong quantitative technical accounting skills Independently driven accomplish immediate assigned goals long term company objectives. Highlights Analytical reasoning Financial statement analysis Strength regulatory reporting Compliance testing knowledge Understands foreign tax reporting Budget forecasting expertise Account reconciliation expert PeopleSoft knowledge Great Plains familiarity Complex problem solving Excellent managerial techniques Strong organizational skills SEC call reporting proficiency General ledger accounting Expert customer relations Superior research skills Flexible team player Advanced computer proficiency (PC Mac) Effective time management Accomplishments Formally recognized excellence achieved financial analysis, budgeting forecasting. Experience 11/2012 09/2013 Volunteer Accountant Company Name － City State Federal compliance, review, preparation corporation, insurance, partnership private foundation tax returns. Coordinate fixed asset accountant necessary information correct tax depreciation calculations, review tax depreciation calculations schedules accuracy. Analyze accrual accounts deductibility pertaining provision tax return. Assist completion tax footnotes annual statements. Identify reportable transaction disclosures consolidated tax return prepare tax filings new entities, dissolutions liquidations assist audit requests, research implementation tax consequences. Participate implementation new provision, fixed assets, ERP systems. 05/2009 10/2012 Accountant Company Name － City State Responsible various general accounting duties including accounts payable, banking, check requests special projects needed. Processed accounts payable; including purchase order entry, invoice approval entry, follow vendors, aging reporting, processed daily checks various credits. Assisted month-end close financial reporting. Performed monthly reconciliation bank accounts, including reconciliation deposits accounts receivable. Maintaining accounting records preparing accounts management information small businesses (accountancy); advising clients business transactions, mergers acquisitions (corporate finance); Advising clients areas business improvement, dealing insolvency; detecting preventing fraud (forensic accounting); managing junior colleagues. 11/1997 05/2005 Accountant Manager Company Name － City State Performed periodic budgeting/modeling project monthly cash requirements prepared financial regulatory reports required laws regulations addition opening offices Ajman Sharjah. Prepared monthly annual expense forecasts, including necessary recommended action required manage costs achieve budget. Executed accounts receivable reporting enhancements reconciliation procedures order integrate QuickBooks accounting software vision software. Managed accounting operations, accounting close, account reporting reconciliations received, recorded, banked cash, checks, vouchers well reconciled records bank transactions. Developed online invoicing procedures several customers order streamline accounts receivable process, reduced invoice turn-around minimum 30 days. Performed complex general accounting functions, including preparation journal entries, account analysis balance sheet reconciliations. Education 8 2013 Masters Business Administration Accounting Keller Graduate School Management － City State US 2014 Masters Science Accounting Financial Management Keller Graduate School Management － City State US Certificate Essentials Bookkeeping Computerized Accounting New York City College Of Technology New York AND Holding NYS driving license E type. Skills Proficient Microsoft Office Suite, Access, QuickBooks, Turbo Tax, Vision Accounting Software, Peach Tree, Dac-Easy, Sage, PeopleSoft advance Microsoft excel",ACCOUNTANT
"OSP ENGINEERING DESIGNER Experience OSP Engineering Designer 12/2014 Current Company Name – City State Completed field notes outside plant telecommunication buried aerial using distance measuring instrument measuring wheel, height stick, OCalc stick, OCalc photos rangefinder equipment. Created outside plant land base layouts design fiber projects field notes construction drawings cad software. Created make ready pole blocks conformed National Electrical Safety Code Standards. Worked remotely BSTCAD, MicroStation AutoCad. Collaborated engineers project managers regarding design parameters client projects. 06/2014 12/2014 Company Name – City State Played key role designing fiber projects Connect America Fund Deployment (CAF) resulted meeting deadlines quality. Created field notes utilizing field equipment. Created detailed construction drawings using MicroStation. Prepared plans layouts equipment replacements new system arrangements showing detailed space allocation Windstream easements. 06/2010 06/2014 Company Name – City State Traveled subject matter experts Outside Plant Engineering trained knowledgeable fielder. Coordinated logistics field work different city maintain scheduled deadlines customer. Assisted outside plant engineers field obtain measurements utilizing field equipment create field notes drafters. Assisted outside plant engineer FTTT, RT Cell Sites, rehabbed copper Windstream utilizing RUS Engineering Methods Procedures Codes throughout southeast area. Kept field notes organized work order packets, scanned distributed drafters. Followed progress completion drafters provide estimated completion dates upper management. Politely assisted Project manager's clients person via telephone. Completed detailed construction drawings consisting land base, utilizing existing conduit, hand holes, manholes, buried aerial designs MicroStation AutoCad depending client's software needs. Merchant Account Representative 02/2008 06/2010 Company Name Approached prospective clients cold calling emails meet sales targets. Used targeted questioning strategies discover insight prospect needs requirements. Contacted customers soon issues arose immediately find resolution problem escalated. Presented new additional products services new existing customers. Collaborated team define business requirements organizational processes, achieve productivity standards adhere accuracy standards. Keyed customer details, including contact information payment data system, carefully observing corporate procedures related confidentiality. Negotiated contracts handled paperwork invoices orders. Operated high integrity, built trust, earned sustained credibility internal external clientele. Ensured customer service merchant account holder's satisfaction. Worked build client portfolio maximize monthly residuals bonuses. Work History OSP Engineering Designer 12/2014 Current Company Name – City State Completed field notes outside plant telecommunication buried aerial using distance measuring instrument measuring wheel, height stick, OCalc stick, OCalc photos rangefinder equipment. Created outside plant land base layouts design fiber projects field notes construction drawings cad software. Created make ready pole blocks conformed National Electrical Safety Code Standards. Worked remotely BSTCAD, MicroStation AutoCad. Collaborated engineers project managers regarding design parameters client projects. 06/2014 12/2014 Company Name – City State Played key role designing fiber projects Connect America Fund Deployment (CAF) resulted meeting deadlines quality. Created field notes utilizing field equipment. Created detailed construction drawings using MicroStation. Prepared plans layouts equipment replacements new system arrangements showing detailed space allocation Windstream easements. 06/2010 06/2014 Company Name – City State Traveled subject matter experts Outside Plant Engineering trained knowledgeable fielder. Coordinated logistics field work different city maintain scheduled deadlines customer. Assisted outside plant engineers field obtain measurements utilizing field equipment create field notes drafters. Assisted outside plant engineer FTTT, RT Cell Sites, rehabbed copper Windstream utilizing RUS Engineering Methods Procedures Codes throughout southeast area. Kept field notes organized work order packets, scanned distributed drafters. Followed progress completion drafters provide estimated completion dates upper management. Politely assisted Project manager's clients person via telephone. Completed detailed construction drawings consisting land base, utilizing existing conduit, hand holes, manholes, buried aerial designs MicroStation AutoCad depending client's software needs. Merchant Account Representative 02/2008 06/2010 Company Name Approached prospective clients cold calling emails meet sales targets. Used targeted questioning strategies discover insight prospect needs requirements. Contacted customers soon issues arose immediately find resolution problem escalated. Presented new additional products services new existing customers. Collaborated team define business requirements organizational processes, achieve productivity standards adhere accuracy standards. Keyed customer details, including contact information payment data system, carefully observing corporate procedures related confidentiality. Negotiated contracts handled paperwork invoices orders. Operated high integrity, built trust, earned sustained credibility internal external clientele. Ensured customer service merchant account holder's satisfaction. Worked build client portfolio maximize monthly residuals bonuses. Education High School Diploma 2007 Continental Academy City State Summary Motivated, reliable well-organized background Telecom Outside Plant 10 years' experience field work, drafting, sales accounts managing looking position combine knowledge Sales Account Manager Telecom. Highlights Creative analytical person Persuasive negotiator Energetic driven positive outlook Decision-making ability Excellent work ethic Highly organized efficient Adaptive learner Service-oriented collaborator Excellent planner coordinator Adherence high customer service standards Customer service specialist Customer service award Excellent ability sale Excellent memory Sales Accounts Management Cold Calling Telecom drafting Telecommunications field measuring equipment AutoCad, Progress Cad, Quality Cold Calling, Safety Contracts, Sales Clientele, Telecom Client, Telecommunication Clients, Telecommunications Customer service, Telephone Customer service specialist Decision-making Designing Drafting Engineer Logistics Notes Memory Outlook MicroStation Negotiator Organizational Persuasive Processes Skills AutoCad, cad, Cold Calling, contracts, clientele, client, clients, Customer service, Customer service specialist, Decision-making, designing, drafting, engineer, logistics, notes, memory, outlook, MicroStation, negotiator, organizational, Persuasive, processes, progress, quality, Safety, Sales, Telecom, telecommunication, Telecommunications, telephone",DESIGNER
"ENGINEERING LAB TECHNICIAN Career Focus My main objective seeking employment Triumph Actuation Systems Inc. work professional atmosphere I utilize skills continue gain experience aerospace industry advance career. Professional Experience Engineering Lab Technician Oct 2016 Current Company Name － City State Responsible testing various seat structures meet specific certification requirements. Maintain calibrate test instruments ensure testing capabilities maintained. Ensure data captured recorded correctly certification test reports. Duties also dynamic test set-up static suite testing. Engineering Lab Technician, Sr. Specialist Apr 2012 Oct 2016 Company Name － City State Utilized skills learned LabView Course 1 training construct maintain LabView VI programs. Responsible fabricating maintaining hydraulic/electrical test equipment complete development qualification programs. Apply engineering principles operate electrical, mechanical, hydraulic systems test pumps, motors, actuators aircraft. Work closely Design Engineers Lab Management investigate performance/design issues. Completed Lean Six Sigma/5s training seminar. Assembly/ Test Technician Mar 2007 Mar 2012 Company Name － City State Lead technician overseeing three member crew responsible maintaining high quality standards high volume production environment. Responsible cargo door system actuators Boeing 787 aircraft. Experience hydraulic components meet military FAA regulations. Work closely Engineering Group Quality Assurance inspectors resolve problems development actuators. Munitions Systems Journeyman Mar 2003 Mar 2007 Company Name － City State Responsible certifying small arms, actuation devices, bombs, rockets munitions items. Supervised work crews 3-5 men supporting USAF aircraft Operation Enduring Freedom. Assembled rockets, bombs, small arms Operation Enduring Freedom. Train newly assigned personnel Line Delivery section transporting, loading, delivering munitions aircraft. Skills DasyLab, Labview, Mechanical, Electrical, Lean/5S, Hydraulic Testing, Test Stand Fabrication Education Training Associates Applied Science Electronics Engineering 2011 Forsyth Technical Community College － City State Applied Science Electronics Engineering Associates Applied Science, Munitions Systems Technology 2007 Community College Air Force － City State Applied Science, Munitions Systems Technology",ENGINEERING
"SALES Summary To obtain position I utilize skills work environment enhance knowledge career. Great organization communication skills aid excellent customer service satisfaction. Highlights Bi-lingual Multi-line system expert Superior communication skills Data entry Claims expert Install coordinator Proficient ordering materials Payroll Cheerful energetic Effective team player Superior organization skills Dependable reliable Goal oriented Self motivated Experience Sales 03/2016 Current Company Name City State Managing job sale completion install Handling claims Invoices Ordering material Exchanges returns Track custom orders make sure arrive time Up-selling customers special materialsManaged wide variety customer services administrative tasks resolve customer issues quickly efficiently Install Sales Coordinator 03/2014 03/2016 Company Name City State Managing job sale completion install Handling claims Invoices Installer payroll Ordering material Exchanges returns Track custom orders make sure arrive time Up-selling customers special materials Managed wide variety customer services administrative tasks resolve customer issues quickly efficiently Keyholder/Sales Associate/Copy Center Supervisor 03/2008 12/2013 Company Name City State Open/close store place manager. Handle customer ""issues"" professional manner. Match customers absolute best solution meet needs. Complete customer orders timely manner. Manage help departments store reach exceed sales budgets goals. Train new associates correct policy procedure. Prepare deposit previous day business. Cashier/ Customer Services 01/2006 03/2014 Company Name City State Responsibilities Customer service. Meet exceed sales goals. Help customer find solutions his/her business home. Re-stock clean front end end shift. Skills Bi-lingual Excellent communication skills Outstanding people skills Creative, insightful, innovative, assertive Leadership- result oriented goals achiever Efficient pressure Proficient phone skills Education Business, Freshman Truckee Meadows Community College City State Business, Freshman High School Diploma 2007 West High School City State",SALES
"FAST FOOD RESTAURANT MANAGER Summary To join company offers stable positive atmosphere inspires enhance therefore innovate work culture betterment parties concerned. Highlights Computerized cash registers, Email software, Inventory management software, Laser printers, Microsoft Office software, Microsoft Outlook, Microsoft PowerPoint, Microsoft Word, Notebook computers, Personal computers, Point sale POS software, Spreadsheet software Operating Vehicles, Mechanized Devices, Equipment Resolving Conflicts Negotiating Others Training Teaching Others Laptop computers, Microsoft Word, Personal computers, Scheduling software Organizing, Planning, Prioritizing Work Judging Qualities Things, Services, People Documenting/Recording Information Developing Building Teams Experience with: Adobe Systems Adobe Acrobat, Adobe Systems Adobe Acrobat software, Adobe Systems Adobe Flash Experience in; Placing food orders, making weekly employee schedules, interviewing, hiring termination employees Experience Fast Food Restaurant Manager March 2013 May 2016 Company Name － City State Monitor employee patron activities ensure liquor regulations obeyed Count money make bank deposits Monitor food preparation methods, portion sizes Investigate resolve complaints regarding food quality, service, accommodations Monitor budgets payroll records Schedule receive food beverage deliveries, checking delivery contents verify product quality quantity Schedule staff hours assign duties Establish standards personnel performance customer service Perform food preparation Keep records required government agencies regarding sanitation food subsidies Review work procedures operational problems determine ways improve service, performance, safety Order purchase equipment supplies Estimate food consumption anticipate amounts purchased requisitioned Assess staffing needs Arrange equipment maintenance repairs, coordinate variety services, waste removal pest control Record number, type, cost items sold determine items may unpopular less profitable Making Decisions Solving Problems Training Teaching Others Performing Working Directly Public Guiding, Directing, Motivating Subordinates Developing Building Teams Communicating Supervisors, Peers, Subordinates Resolving Conflicts Negotiating Others. Public Relations Manager PR Manager April 2010 July 2012 Company Name － City State Establish maintain effective working relationships clients, government officials, media representatives use relationships develop new business opportunities Write interesting effective press releases, prepare information media kits, develop maintain company internet intranet web pages Identify main client groups audiences, determine best way communicate publicity information them, develop implement communication plan Develop maintain company's corporate image identity, includes use logos signage Direct activities external agencies, establishments, departments develop implement communication strategies information programs Draft speeches company executives arrange interviews forms contact Evaluate advertising promotion programs compatibility public relations efforts Manage special events, sponsorship races, parties introducing new products, activities firm supports, gain public attention media without advertising directly Communicating Persons Outside Organization Establishing Maintaining Interpersonal Relationships Communicating Supervisors, Peers, Subordinates Thinking Creatively Organizing, Planning, Prioritizing Work Making Decisions Solving Problems Performing Working Directly Public Interacting With Computers Developing Objectives Strategies Experience with: Microsoft Office software, Microsoft PowerPoint, Microsoft Project, Microsoft Word, Photocopying equipment. Child Daycare Worker May 2001 June 2010 City State Perform first aid cardiopulmonary resuscitation (CPR) required Instruct children safe behavior, seeking adult assistance crossing street avoiding contact play unsafe objects Model appropriate social behaviors encourage concern others cultivate development interpersonal relationships communication skills Observe children's behavior irregularities, take temperature, transport children doctor, administer medications, directed, maintain children's health Teach perform age-appropriate activities, lap play, reading, arts crafts encourage intellectual development children Help prepare serve nutritionally balanced meals snacks children Instruct assist children development health personal habits, eating, resting, toilet behavior Remove hazards develop appropriate boundaries rules create safe environment children Work parents develop implement discipline programs promote desirable child behavior Organize conduct age-appropriate recreational activities, games, arts crafts, sports, walks, play dates Transport children schools, social outings, medical appointments Regulate children's rest periods nap schedules Supervise assist homework Keep records play, meal schedules, bill payment Making Decisions Solving Problems Establishing Maintaining Interpersonal Relationships Performing General Physical Activities. General Manager June 2016 Company Name － City State Managed day-to-day tactical long-term strategic activities within business. Conducted cost, schedule, contract performance, variance risk analysis. Reduced controlled expenses improving resource allocation. Coached mentored staff members offering constructive feedback taking interest long-term career growth. Education Associate's Degree Phlebotomy Technician/Phlebotomist February 2014 City State Phlebotomy Technician/Phlebotomist Match laboratory requisition forms specimen tubes Draw blood veins vacuum tube, syringe, butterfly venipuncture methods Dispose blood biohazard fluids tissue, accordance applicable laws, standards, policies Dispose contaminated sharps, accordance applicable laws, standards, policies Draw blood arteries, using arterial collection techniques Draw blood capillaries dermal puncture, heel finger stick methods Collect fluid tissue samples, using appropriate collection procedures Collect specimens specific time intervals tests, assessing therapeutic drug levels Getting Information Updating Using Relevant Knowledge Identifying Objects, Actions, Events Making Decisions Solving Problems Experience with: Blood collection syringes, Blood drawing syringes, Blood glucose monitoring equipment, Capillary tubes, Sputum cups, Sterile vacutainer tubes, Venipuncture butterfly needles, Venipuncture needles Associate's Degree Business Administration Management November 2011 DeVry University － City State Business Administration Management Additional Information Coaching Developing Others Coordinating Work Activities Others Updating Using Relevant Knowledge Staffing Organizational Units Scheduling Work Activities Communicating Persons Outside Organization Performing Administrative Activities Inspecting Equipment, Structures, Material Skills Adobe Acrobat, Adobe, advertising, arts, Draw blood, budgets, cash registers, Coaching, Interpersonal, communication skills, CPR, client, clients, customer service, delivery, Directing, Email, equipment maintenance, Estimating, special events, first aid, Flash, forms, government, drawing, image, Inventory management, Laptop computers, Notebook computers, Laser printers, logos, money, Microsoft Office software, Microsoft Outlook, Microsoft PowerPoint, Microsoft Project, Microsoft Word, Microsoft Word, Microsoft Word, Negotiating, Organizing, payroll, personnel, policies, POS, press releases, promotion, public relations, publicity, quality, reading, Recording, repairs, resuscitation, safety, Scheduling, Collect specimens, speeches, Spreadsheet, staffing, Teaching, type, Venipuncture, web pages",PUBLIC-RELATIONS
"ENGINEERING SUPERVISOR Executive Summary Dedicated engineer excellent technical, analytical communication skills demonstrated 9 years experience. Team-oriented Electrical Engineer four years experience designing, developing testing electronic products. Forward-thinking Electrical Engineer hands-on experience performing quality troubleshooting, electronics system, plumbing. Perform general repairs floor covering, upholstery, welding, fabrication. Maintain property wide clean safe work area. Troubleshoot repair mechanical equipment ranging heating, ventilation air conditioning equipment, fan coils, chillers, pumps, boilers, cooling towers. Receive respond maintenance calls hotel casino guests departments. Core Qualifications Training program implementation Project management Drilling engineering Building commissioning experience A highly motivated energetic personality. Ability take initiative exhibit flexibility. Excellent customer service skills. Interpersonal communication skills Demonstrated organizational/planning skills Adaptability Ability translate technical specifications Have interpersonal skills deal effectively business contacts. Professional Experience Engineering Supervisor 11/2014 Current Company Name City State Assist management indirect oversight department daily operation. Ensures effective communication Facilities Director supervisors Engineering Department. Performs duties assigned Facilities Director. Ensures quality services controls conform established standards. Quickly assesses problems situations takes proper corrective action without hesitation, makes prompt decisions. Engineering Assistance Supervisor 06/2005 05/2014 Company Name City State Managed team 21 professionals. Utilize reporting tools analyze monitor status project individual work efforts. Collaborate departments engineering teams continuously manage trade-offs scope, resources time project/task durations. Perform duties deemed necessary success department. Ability communicate employees Department Heads. Previous experience using industrial hand tools, power tools, testing, monitoring equipment. Sky Cap 09/2001 05/2005 Company Name City State Confirmed appropriate changes made resolve customers' problems.Exercises sound judgment issuing credits making exceptions customer policies maintain high levels customer satisfaction.Managed wide variety customer service administrative tasks resolve customer issues quickly efficiently. Education High School Diploma 12 El Dorado High School City State USA Skills Leadership Development Program Hands On Training: Electrical, Pluming, Painting, Full Finish, Wall Paper Management Training, Team Builder, Outlook Training, Excel Training, Hotsos Training, Stratton Warren ""MMS""",ENGINEERING
"BUSINESS DEVELOPMENT Summary Results-driven highly skilled (business development)account manager marketing professional 10 years experience developing executing customized account plans increase sales volume, market share, relevance marketplace. Provide strategic value customers including leveraging trends customer industries/marketplaces shape solutions approaches driving overall business development. Open clear communicator demonstrated strategic vision disciplined execution. Highlights Relationship Building Networking Sales/Market Analysis Strategic Planning Adept Closing Sales Budget Development Business Development Account Management Analytical Problem Solver Profit Optimization Cost Efficiency Training Development Accomplishments Grown sales revenue 85% depressed oil gas market, consistently exceeding sales goals. (SunnySide Supply) Personally responsible 100% Erect-A-Step sales 40% overall company sales. (SunnySide Supply) Handle highest volume/revenue accounts assigned territory. (SunnySide Supply) Have obtained promotions management opportunities faster expected employer. (SunnySide Supply Davison) Won award ""Rookie Sales Director Year."" (Davison) Consistently exceed sales quotas always top 10% sales team. (Davison) Successfully expanded account base 2 50 accounts. (Amore Limousines/Morgan Coach) Led sales team grow revenue $50,000 $1.3 million 6 years. (Amore Limousines/Morgan Coach) Education Bachelor Science Marketing Legal Studies Business 2006 Duquesne University － City State Experience Business Development September 2014 Current Company Name － City State Responsible overall company branding marketing trade shows industry organizations. Business Development role responsible obtaining new customers building current customer base increase sales revenue across product lines throughout company. Manager premium product line called Erect-A-Step, covering Northeast service territory. Grown Erect-A-Step sales revenue 85% depressed oil gas market. Build strong relationships new current customers. Operate stand alone business within SunnySide Supply, therefore responsible day day operations, includes: prospecting, customer contact, qualifying customers, presentations/demos, quoting, sales, follow-up, inventory management, logistics. Perform field measurements determine customer needs. Design/Configure platforms crossovers per customer needs meet OSHA regulations. Evaluate/Forecast customer revenue potential. Manage direct inside Erect-A-Step team. Director New Products March 2013 August 2014 Company Name － City State Create strategies develop expand existing customer sales, resulted 30% increase monthly sales. Maximize operational efficiency coaching staff various customer service initiatives. Maintain friendly professional customer interactions. Emphasize product features based analysis customers' needs. Make average 75 calls/appointments per day grow maintain customer base. Very strong building rapport bond clients increase sales volume. Earned elevated position ""Statistical Tracker."" Compile report sales statistics requested management maximize sales efforts team. Collaborate colleagues exchange selling strategies marketing information. Respond customer inquiries timely manner. Director Sales Marketing/Business Development Manager May 2006 March 2013 Company Name － City State Created sales revenue-generating opportunities new markets improve bottom line. Developed strategies position business shape capitalize emerging customer market needs. Identified solved complex problems impacted sales management direction business. Cultivated strong professional relationships industry partners creating focused campaigns drive long-term business development. Developed implemented strategic marketing plans business. Launched thriving transportation service, building revenue $50K $300K first three years minimum 15% increase revenue year after. Oversaw front-office operations provided superior customer service. Built clientèle supported 30% referral business resulted daily interaction current prospective clients. Managed aspects day-to-day operations multi-site manager Amore Limousines, Morgan Coach Tours, LLC, 2 Sisters Travel, Inc. Finances: accounts payable/receivable, invoicing, forecasting, budgeting, sales strategy. Managed/supervised total 26 employees. Facility rental/maintenance. Authored professional correspondence customers vendors. Created special promotions, wrote/designed print outdoor advertising, created campaigns trade shows, coordinated media buying. Prepared reports sales, expenses, maintenance ensuring full compliance company, federal, state requirements tight deadlines. Concentrated acquiring university corporate contracts. Won 8 university 43 corporate contracts many competitors. Increased client base resulting secured contracts. Business Development Associate January 2003 May 2006 Company Name － City State Developed implemented cold calling strategies increase client base. Identified market trends maximize revenue. Focused customer retention maintain market share. Built long-term client relationships position business growth. Leadership Roles Member Board Directors, The Consortium Public Education, 2010-Present. Ongoing Community Service Initiatives Student Month Program, Turner Elementary School, 2004-Present. Created operate Student Month Program. Monthly ""limo lunches"" donated Student Month program. Read-A-Thon Program, Evergreen Elementary School, 2007-Present. Created operate Read-A-Thon program. Quarterly ""limo lunches"" donated students read books contest period.",BUSINESS-DEVELOPMENT
"DIRECTOR OF FINANCE Accomplishments SENIOR FINANCIAL ANALYST IT PROJECT PROGRAM CONSULTANT Business Case Management Sarbanes-Oxley Process Improvement Directed IT financial planning analysis $120-million department—developed business cases, mitigated risks, managed forecasting, operations, budgets. Led IT audits Sarbanes-Oxley documentation testing, well process improvement initiatives. Improved Project Management processes implementation new business case template—enhanced project visibility determine project status Executive decision-making. Increased financial planning process effectiveness 35% development implementation capital budget cycle ensured accuracy data integrity financial transactions. FINANCIAL MANAGEMENT ROLES: Children Toys, Inc. 2005) Directed global planning analysis real estate IT portfolio $550-million included capital investments post-spending analysis. Minolta Corporation (2004) Managed budgets, forecasting, business case modeling initiatives North American operations; improved 120 business processes boosted productivity levels 40% five months. Light Technologies, Inc.; Sprain, NJ (1995—2003) MANAGER, PROGRAM MANAGEMENT Multibillion-Dollar Budgets Program Management Cost Savings Managed IT planning, forecasting, business case management largest division Light Technologies—a $5-billion department; directed multibillion-dollar budgets, reporting, investment analysis, metrics development, software implementation. Captured $70-million cost savings per year implementation reverse logistics programs—reverse engineered entire supply chain reduced inefficiencies. Led initiatives business cases 350 projects within 80 programs ranging manufacturing, IT services, wireless strategy. Pioneered vision implementation new IT financial analysis internal project tracking process four large IT departments including Business Communication Services IT, Manufacturing IT, Services IT. Managed projects varying levels complexity identified mitigated potential risks; developed requirements, managed change control, tracked schedules cost performance ensuring project activities aligned business objectives. Early Career: Manager Planning Analysis, Phone Global Corporation. Professional Summary Program Manager PMO Director Dynamic, versatile, hands-on Program Manager leads teams design implement successful IT projects align business IT objectives deliver rapid results Project Management Strategic Planning PMO Management Energetic, trusted, detail-oriented Senior Program Manager strategic solutions provider outstanding project management conflict management skills. Hand-picked executive team turn around underperforming programs; accomplished leader known respected leading successful change projects building credibility executive teams staff. Solutions driver bridges gap business technology expertise managing complex programs multiple concurrent projects. Directs PMO teams develop high-quality programs solve business problems provide tangible results enterprise-level financial systems legacy workflow systems. Conflict Management ♦ Turnaround Operations ♦ Staffing Resource Management Risk Issue Management ♦ Financial Modeling Analysis ♦ Agile Waterfall Methodologies Cost/Benefit Analysis ♦ Change Management ♦ Stakeholder Management Work History 01/2007 Company Name – City State Led multi-functional technology teams key contributor mentor PMO office 80 resources; managed development innovative software systems applications. Directed services, resources, project plans major scalable enterprise solutions supporting $1.2-billion unique ability drive transformational change business technology leadership roles. Provided business analysis projects $150-million included requirements, success criteria, milestones, Key Performance indicators (KPIs), Work Breakdown Structures. DIRECTOR OF FINANCE 01/2011 Current Company Name – City State PMO Start-Up Contract Management PMO Management Trusted Financial Executive CFO- CIO-level responsibilities; adds transparency IT financial operations adapting financial strategy organizational goals. Program Manager IT projects—manage workloads, define deliverables, hire mentor resources, conduct performance reviews, ensure compliance established PMO processes. Direct business forecasting financial analysis activities identify opportunities risks along action plans ensure attainment financial goals. Spearheaded development first-ever Program Management Office; defined project management processes, including related requirements management, change control, user acceptance testing. Captured 60% savings projects costs five months—reengineered project plan renegotiated contracts new vendors; enhanced quality assurance maintained timelines. Reengineered vendor policy enhance quality assurance identify risks issues earlier stages project; manage contracts IT vendors including website development, hosting, IT operations, IT applications development. VP 01/2010 01/2012 Company Name – City State Off-Shore Project Management Multimillion-Dollar Budgets Global PMO Staff Top-performing Program Manager consistently sought reengineer troubled projects. Managed PMO staff matrix reporting structure consisting 44 Global Project Managers department budget $15-million. Managed projects, budgets, strategic analysis programs. Prescribed solutions provided quick ROI maximum revenue productivity, service optimization, system flexibility. Directed programs 70 infrastructure application projects—implemented vendor financial strategies improved project planning reduced costs 60% five months. Education Master Business Administration Business Economics/Finance State University City State Business Economics/Finance Bachelor Science Finance/Accounting Hoboken State University City State Finance/Accounting Certifications Project Management Professional (PMP) Certified Information Systems Auditor (CISA) Lean Six Sigma Green Belt (LSSGB) Professional ITIL V.8 (Basis) Certified Certified Financial Planner (CFP) Skills budget, Budgets, business analysis, CISA, contracts, Contract Management, Financial, financial analysis, forecasting, functional, Information Systems, ITIL V, leadership, mentor, Office, enterprise, optimization, organizational, performance reviews, processes, Program Management, Project Management, project plans, project planning, quality assurance, quick, reporting, Six Sigma, strategy, strategic analysis, unique, website development",FINANCE
"MANAGER FIELD Professional Overview Service focused strong knowledge healthcare management, client services, healthcare systems, management, Social Security, DFCS various platforms services. Core Qualifications Microsoft Office Suite Excel,Word Powerpoint) Knowledgeable various healthcare information systems include( Meditech, EMR, Mckesson/Stars, Artiva ,Onbase Host). Licensed Navigator 2984352 Affordable Care Act Certified Knowledeable CPT Coding Knowledgeable ICD-10 Education B.S Sociology June 1995 Albany State College Sociology Experience Manager Field January 2014 January 2016 Company Name － City State Responsible providing high quality client focused service leadership direction internal external operations. Provided smooth efficient operations facets hospital-patient-Change Healthcare partnership. In accordance established policy Federal/State rules regulations. Supervised 6 employees provided comprehensive detailed training needed complete assignments. Served Quality Assurance Specialist ensure application completed correct. Completed yearly performance Evaluations, monitored leave punctuality employees. Met yearly goals 95% district exceeded areas 3%. Trustworthy committed superior customer service. Confident interactions individuals levels. Assisted billed accounts approval rate revenue. Healthcare Representative January 2002 January 2014 Company Name － City State Interviewed clients hospital setting/or home visits assist obtaining maximum coverage Federal( SSI/ SSA Disability) State Medicaid benefits. Traveled several different hospitals throughout district order meet client needs. Acted Advocate patients families capacity Federal State agency. Worked effectively hospital staff give exemplified customer service. Adhered company legal standards regarding Protected Health Insurance(PHI), Personal Identifiable Information(PII) Health Insurance Portability Accountability Act (HIPPA). Maintained documented status applications clients via hospital system Change Healthcare. Met goals assigned Change Healthcare yearly. Case Manager January 1996 January 2002 Company Name － City State Under general supervision provided following: Determined eligibility manageed on-going cases, intakes renewals eligibility programs. Processed applications and/or reviews using appropriate criteria policies consistently according established guidelines. Recorded evaluated personal financial data obtained individuals. Keyed high volume data using standard office hardware software. Performed professional responsibilities assigned supervisor. Exceeded/ Met performance goals monthly well yearly. Skills agency, benefits, hardware, CPT Coding, client, clients, customer service, direction, financial, ICD-10, information systems, Insurance, leadership, legal, Meditech, Excel, Microsoft Office Suite, office, Powerpoint, Word, Navigator, policies, quality, Quality Assurance, SSI, supervisor, supervision",HEALTHCARE
"CONSULTANT Education Training 2016 MPH, George Washington University Bangladesh Medical College, University Dhaka City MBBS 2003 Community Medicine, Microbiology, Pathology, Internal Medicine Psychiatry Skill Highlights Microsoft Word, Excel, Power Point Professional Experience October 2015 November 2015 Company Name Consultant Identified Growth Monitoring Promotion (GMP) program implementation deficits suggested recommendations improvement Reviewed available project documentation locate potential program gaps Conducted multiple field visits four districts southwest observe provide technical input ongoing child nutrition activities specific focus GMP sessions Located gaps program participation, data reporting monitoring Presented research findings multiple points time relevant stakeholders program officials. January 2002 May 2003 Company Name Helped organize initiative prevent arsenicosis Jalla, district Brahminbaria. Dr. Rahman helped create public awareness arsenic poisoning, encouraged people drink arsenic free water prevent arsenicosis, helped organize arsenic-free water delivery system meet community needs collaboration community stakeholders. Helped provide poor residents Jalla free medical resources. Dr. Rahman gathered distributed medical supplies, provided physical examinations consultations collaboration another physician. Public Health Campaign Volunteer, September 1998- May 2003 UNICEF WHO Bangladesh Participated campaign creating awareness ante-natal check-up educating mothers importance breastfeeding child birth rural Dhaka. Dr. Rahman conducted physical examinations, provided treatment follow-up services, disseminated information. Worked Expanded Program Immunization (EPI), program aimed reducing mortality morbidity preventable diseases vaccinations many rural areas Bangladesh. Dr. Rahman volunteered five years medical studies administered DPT, MMR, BCG vaccinations, speaking residents creating awareness. June 1996 September 2003 Company Name Actively participated community teaching programs Eclampsia rural Bangladesh. Eclampsia common problem due lack health awareness, health education, poverty, superstitious beliefs. As result campaign, Eclampsia significantly reduced throughout Bangladesh. Dr. Rahman helped educate women maternal health, provided treatment follow-up services, disseminated information. Worked campaign use ORS (Oral Rehydration Solution) reduce death rate due diarrhea followed severe dehydration rural Bangladesh. This campaign resulted reduction child mortality rate due diarrhea severe dehydration significantly. Dr. Rahman helped create awareness among local communities community engagement, provided educational resources, helped distribute ORS kits. Red Crescent Society Bangladesh Worked multiple blood donation campaigns Dhaka. Dr. Rahman helped collect blood donated, gathered documented medical history donors, provided medical information requested. Physician (Family Medicine), Dr. Shahina Motalib, Dhaka, Bangladesh, September 2003- May 2005 Dr. Rahman treated patients, provided physical examinations, consultations, follow-up services. Accomplishments Consulted World Bank-JSDF agriculture nutrition project Uganda Participated public health programs organized Red Crescent Society, UNICEF, WHO, BMC Organized conducted community intervention initiatives Worked physician two years US Practiced two years physician Bangladesh. Professional Affiliations American Medical Association, Member (AMA) Registered Physician Bangladesh Medical Dental Council (BMDC) Languages Bengali(Native), English (Spoken, Written, Read), Hindi (Spoken), Urdu (Spoken) Skills Anatomy, Biochemistry, Oral, delivery, Dermatology, documentation, English, Family Medicine, focus, Genetics, GMP, health education, Hindi, Immunization, Immunology, Internal Medicine, Internal-Medicine, Excel, Power Point, Microsoft Word, Molecular Biology, OB/GYN, Ophthalmology, Pathology, Pediatrics, Pharmacology, Physiology, program implementation, Promotion, Psychiatry, Public Health, speaking, Read, reporting, research, SPSS, Surgery, teaching, Urdu, Written",CONSULTANT
"CHEF MANAGER Professional Summary Food Production Management – K12 Chef Management Experience – National School Lunch Program Oversight – Food Safety Champion – Culinary Innovation – Proven Team Leader – Creative Recipe Presentations – Training Development – Contract Management- Inventory ordering management– Procurement Analysis – Auditing Management – Waste management skills – Food Cost Labor Management – Strong Catering abilities – Restaurant Management skills – Team Player – Excellent communication skills – MS Office Proficient – Budgeting Invoice competencies – Food Allergy/medical condition trained – Quick Books – Quicken– Newton POS– Cater Trax knowledgeable – Menu Software Proficient waste management savvy- La ethics trained Skills Food spoilage prevention Kitchen Management Menu planning Recruiting Hiring Cooking skills Supply ordering Budgeting Food plating presentation Signature dish creation Forecasting planning Baking broiling skills Recipes menu planning Sanitation guidelines Workflow Optimization Food inventories Performance assessments Adaptability Cultural awareness Written Communication Work History Chef Manager 08/2020 Current Company Name – City State Placed food orders suppliers weekly basis, taking account kitchen budget expected demands. Hired, trained managed kitchen staff, including employee development, issuing disciplinary action conducting performance reviews. Kept kitchen staff compliance safety food regulations reduce opportunities illness accidents. Scheduled received food beverage deliveries, adhering food cost budget. Pitched work line busy periods place sick employees. Maintained high food quality standards checking delivery contents verify product quality quantity. Responded dietary concerns food allergies, creating dishes meet customer needs palates. Properly handled stored food eliminate illness prevent cross-contamination. Collaborated Lusher Elementary production modification menus selections. Chef Manager 08/2019 03/2020 Company Name – City State Placed food orders suppliers weekly basis, taking account kitchen budget expected demands. Hired, trained managed kitchen staff, including employee development, issuing disciplinary action conducting performance reviews. Kept kitchen staff compliance safety food regulations reduce opportunities illness accidents. Recruited hired employees build effective culinary team $1.5 million annual revenue-producing restaurant New Orleans. Prevented cross-contamination utensils, surfaces pans cooking plating meals food allergy sufferers. Evaluated inventory levels weekly basis placed orders restock Cooler Dry items supplies ran out. Prepared meals scratch using authentic, popular recipes generate repeat business. Averaged $.98 food production cost feeding two thousand children Achieved 83% participation rate (enrollment), including breakfast snack meals Managed USDA/DOD funds Experienced Union workers union practices General Manager Operations 01/2017 07/2017 Company Name – City State Created, managed executed business plan communicated company vision objectives motivate teams. Improved productivity reducing staffing operational costs 7.5%. Recruited, interviewed, hired, developed team members exemplify company culture values. Conduct performance appraisals, coaching, counseling, motivating, recognition activities retain develop store team. Advanced productivity KPIs leading trainings procedures safety practices. Closed store without incurring lease penalties excellent standing building management. Operations Manager 01/2010 11/2016 Company Name – City State Devised, deployed monitored processes boost long-term business success increase profit levels. Set, enforced optimized internal policies maintain efficiency responsiveness demands. Reduced average contract expenses 16% aggressive negotiations vendors. Effectively grew business manage sales revenues excess $450,000 annually. Worked closely team help business win several awards — Small Business Year (Gambit magazine), King Cake Year (2015, NOLA.com), Best Rest (2016, Youth Leadership Council), others Documented safety action plans, quality initiatives, team performances. Education Associate Arts Pastry Arts 05/2009 University New Orleans City Bachelor Science Business Management 05/2005 Northwestern State University Louisiana City State Graduated 3.1 GPA Graduated Top 17% Class Minored Marketing Certifications Certified Servsafe, Expiration 2024 Member American Institute Culinary Professionals 2019 Culinary Innovation America Jr Board member",CHEF
"INFORMATION TECHNOLOGY STUDENT Career Overview Results-driven Database Administrator extensive education programming, relational database management computer technology maintenance. Qualifications Database servers Structured query language (SQL) expert Programming design skills Document management Strong collaborative skills Strong analytical skills Customer needs assessment Excellent problem solving skills Technical Skills Skills Experience Total Years Last Used Windows, Unix, Linux, Mac OSX, VMWare, HTTP/Apache, DNS/BIND, SSH, SNMP, DNS, DHCP, FTP Intermediate 2 May 2016 Accomplishments Customer Service Handled customers effectively identifying needs, quickly gaining trust, approaching complex situations resolving problems maximize efficiency. Data Preparation Prepared chain custody packets title sale reviews procedures fees/services justification. Administration Performed administration tasks filing, developing spreadsheets, faxing reports, photocopying collateral scanning documents inter-departmental use. Reporting Maintained status reports provide management updated information client projects. Application Design Used object-oriented design/programming design new stand-alone application. ​ Planned, installed, configured, monitored document management infrastructure. Coordinated scheduled software hardware patches, upgrades, enhancements platforms. Collaborated IT teams design implement continuous process improvements prevent production application incidents. Work Experience Company Name January 2014 Current INFORMATION TECHNOLOGY STUDENT City State •Presented various projects including VPN, RDMS, IT Proposals several classes instructors •Worked independently part team achieve equitable outcome. Company Name September 2010 October 2013 FORECLOSURE PROCESSOR PARALEGAL City State •Diligently reviewed specialty loan portfolio compliance reporting requirements. •Communicated regularly management regarding portfolio performance new loan transaction quality. •Maintained confidentiality bank records client information. •Scanned filed forms, reports, correspondence receipts. •Entered information computer databases. •Reviewed files check complete accurate information. •Examined Deeds Trust determine grantor, grantee, trustee loan amount. •Coordinated multiple departments regarding responsive documents document retention. •Researched bankruptcy loan files confirm federal guideline compliance. •Supported team three attorneys generating filing pleadings, motions various court documents. ​ Company Name February 2008 May 2008 TOEFL/TESL INSTRUCTOR City State •Developed interesting course plans meet academic, intellectual social needs students. •Developed implemented interesting interactive learning mediums increase student understanding course materials. •Performed student background reviews develop tailored lessons based student needs. •Developed, administered corrected tests quizzes timely manner. •Combined discipline plan effective measures various lesson plans increase concentration, participation, progress student accountability. •Designed lesson plans focused age level-appropriate material. Education Training SAN DIEGO STATE UNIVERSITY 2006 Bachelor Arts English City State United States Skills Microsoft Word, Excel, Access, SQL Server, VBA, Visual Studio",INFORMATION-TECHNOLOGY
"SECRETARY II Summary Energetic management professional seven years experience high-level executive support accounting roles. Organized dedicated professional excels prioritizing completing multiple tasks simultaneously following achieve project goals. Experience Secretary II Dec 2014 Jun 2016 Company Name － City State Served primary support channel five sales executive Albuquerque East,. Albuquerque West, Santa Fe/Southern Colorado, Central Utah, Northern Utah territories. Created maintained computer- paper-based filing organization systems records reports. Maintained 100% adherence budget/finance goals, approved travel expenses, reimbursement requests. Director Operations Oct 2007 Aug 2014 Company Name － City State Implemented complete accounting system transisition Peachtree Manufacturing Quickbooks Pro increased revenue year end due better tracking expenses income. Direct manager staff 3-15 employees Supervised aspects day-to-day business Dallas, TX office employees operations coordinating reports, budgets, information satellite Houston, TX office. Developed policies procedures responsible trimming operating budgets eliminating excess spending inventory mismanagement boosting productivity. Managed production schedules order status reports network 30 franchise stores Point contact escalated order related issues customer service via phone call, email, website correspondence. Assisted design, implementation, launch four websites directed positioning company worldwide web help compete industry. Managed new product development launch. Served primary point contact design functionality custom proprietary inventory management software boosted revenue identifying unaccounted inventory missed sales opportunities. Marketing Director/Executive Assistant Jan 2003 Oct 2007 Company Name － City State Responsible implementing online marketing strategy helped increase property listings 42%. Monitored areas media make sure real estate agent's present marketing strategies ahead customer client demands. Maintained IT operations including updates demands purchasing new equipment like desktops laptops maintaining existing equipment software updates decommissioning obsolete equipment disposal. Telco Engineer/Upper Tier Escalations Jan 2002 Jan 2003 Company Name － City State Consistently maintained 92% timely completion circuit install escalations. Utilized provisioning/implementation skills background aid field completion scenarios maintain 90% close ratio pending escalation orders. Associate Relocation Consultant/Property Management Coordinator Jan 2001 Jan 2002 Company Name － City State Maintained portfolio 75 residential properties placed property management employees working abroad Ericsson Electronics acted sole point contact property management clients. Associate Head Ericsson Electronics relocation contract team using high multitasking ensure client/customer issues completed 100% satisfaction. Implemented new reporting system computer database assuring pertinent information captured, well maintained assured complete accurate file renter information properties managed sold. Assistant Community Sales Associate May 1998 Sep 2001 Company Name － City State Communicated recommendations builder home phase construction. Created maintained customer files implemented computer tracking system status updates. Demonstrated homes, assisted selection floor plans options resolving customer service related issues. Maintained exceeded 100% adherence new home sales goals. Education Associate Arts Business Management 2010 University Phoenix － City State USA 3.69 GPA Skills Account Management, Accounts Payable/Receivable, Adobe, Bookkeeping, Customer Service, Database management, Expense Reports, Hiring Human Resources, Inventory Management Control, Marketing Strategies, Meeting Planning, New product development, Office Management, Online marketing, Peachtree Accounting, Policies Procedures, Property Management, Purchasing, Quickbooks Pro, Real Estate, Production Scheduling",AUTOMOBILE
"ENGINEERING COORDINATOR Summary I desire work company provides career advancement opportunities friendly environment. I would like develop skills make proficient job asset company. I varied skill set enjoy learning new techniques. Experience ENGINEERING COORDINATOR Jul 1996 Jul 2016 Company Name － City State Proprietary Software License Administrator, Created database internal external customer tracking SAP Labor entry approval Systems R&D Destructive Technology Groups SAP IO creation Purchase requisitions Travel arranger various group members Purchase Card general project supplies Patent meeting organization award banquet dinners Meeting Travel scheduling. FACILITIES TEMP Nov 1995 Jul 1996 Company Name － City State FACILITIES ADMINISTRATOR Oct 1993 Nov 1995 Company Name － City State Ordered parts supplies. Maintained budget plan. Received several achievement awards. BULK TELLER Jan 1990 Oct 1992 Company Name － City State Vault commercial account teller. Bulk teller. Education Associate Arts Administrative Assistance 1990 Oklahoma Jr. College － City State United States GPA: 3.95 Skills Word SAP Time Approval Excel Travel Arranger Access Database Purchase Reqs SAP OutLook IOs SAP Pcard purchases Royalty Agreement Tracking",ENGINEERING
"CORPORATE DIRECTOR OF FINANCE Summary Profit-focused Director Finance, expert cost reduction, forecasting budgeting. Highly effective encouraging outstanding performance team members colleagues. Skills Budgeting financial management Superior time management Lean implementation Exceptionally organized Advanced financial analysis MS Excel expert Experience Corporate Director Finance April 2014 Current Company Name － City State Manage yearly budget process Great Wolf Resorts. Oversee quarterly production board book distributed executive committee owners. Analyze budgets, financial reports projections accurate reporting financial standing. Proposed achieved cost savings reducing labor operating expenses. Train develop group analysts. Assumed ownership forecasting strategic planning. Developed annual budgets collaboration eleven properties executive teams. Identified investigated variances financial plans forecasts interpreting financial results. Managed annual budget grew 22.9% 2 years. Forecast operating costs projects strategizing VP Finance, Regional Vice Presidents Chief Operating Officer. Hold two monthly calls property director teams Regional Vice President review 30-60-90 day forecast review previous month's P&L. Managing team implementing new budget forecasting system. Senior Manager Finance June 2013 April 2014 Company Name － City State Implemented labor management system. Manage financial analysts. Created labor metrics compare lodges dashboard published weekly ensure lodges operating efficiently profitable manner. Hold two monthly calls property director team Regional Vice President review 30-60-90 day forecast review previous month's P&L. Senior Manager November 2011 June 2013 Company Name － City State Created Key-Performance-Indicator Dictionary expenses. Wrote taught 'Business Basics' Manager Training effort improve property's business acumen. Worked finance create new forecast templates. Hold two monthly calls property's director team Regional Vice President review 30-60-90 day forecast previous month's P&L statements. Operations Analyst March 2008 November 2011 Company Name － City State Implemented ran monthly calls review P&L's lodge Regional VP, Corporate Director Retail, Corporate Director Food Beverage, General Manager, Director Finance lodge. Created pro formas potential new companies business ventures worked Vice President Development ensure new companies would run profitable manner. Implemented monthly reviews new companies. Reviewed financial statement companies looking acquire made suggestions ways improve profitability acquired company. Created Profit Loss Statement Call Center along Forecast Income Statement 30-60-90. Also put place monthly P&L Review call center forward looking reviews forecast ensure efficient possible. Reported summarized information CEO used earnings Quarterly Earnings Call Board Meetings. Worked Marketing firms provided information made suggestions media placement DMA, looked booking trends. Worked Corporate Directors Department develop addhoc reports needed. Budget Reporting Analyst February 2007 March 2008 Company Name － City State Promoted Budget Reporting Analyst, newly created position. Worked Business Intelligence System, Datavision, create new way budget forecast. Maintained Excel based forecasting templates Income Statements. Changed forecast budget templates help Directors Finance Resort save 5-10 hours month forecasting. Worked lodge General Manager Director Finance budget season. Put place process budget reviews Regional Vice Presidents General Managers lodge. Worked Corporate Director Spa develop present new way pay Spa Technicians would save lodge 10% wages produce higher productivity. Staff Accountant May 2006 January 2007 Company Name － City State Record inter-company journal entries, participate monthly close process, track activity balance sheet accounts perform monthly bank reconciliations. Interact companies GWR joint ventures ensure accurate financials. Worked team start Dictionary Expense Accounts. Took active role monitoring fixed assets. August 2004 May 2006 Company Name － City State Enter payments system, cut checks communicate vendors, review weekly aging. Cut five hours work per week better organization Accounts payable. Identified areas opportunity savings helped follow procedures keep spending under. control. General Manager August 2002 July 2004 Company Name － City State Promoted Regent Street McDonalds improve rating F A. In August 2002 Regent Street McDonalds decreasing sales; yearly net sales $1.65 million. In August 2003 sales increase 8%; July 2004 another sales increase 3%. Supervised 40 new crewmembers new nine managers. Over saw hiring, training, firing employees. Did annual reviews managers supervised crewmembers' review. Prepared yearly budgets, budgets reviewed updated monthly. Education MBA Accounting 1 2009 Lakeland College － City State Accounting Bachelor's Degree Accounting Upper Iowa University － City State Accounting Skills Accounts payable, Analyst, balance sheet, bank reconciliations, book, budgets, Budget, Business Intelligence, Call Center, Finance, financials, financial, firing, fixed assets, forecasting, General Manager, hiring, Director, Managing, Marketing, media placement, Meetings, Excel, Profit Loss, reporting, Retail, sales, strategic planning",FINANCE
"SALES ASSOCIATE Summary SALES BUSINESS DEVELOPMENT Business development professional 14 years successful acquiring, expanding managing key health care accounts HVAC construction industry. Well versed building strategic partnerships persuasion, negotiation personal presence. Demonstrated passion building relationships, cultivating partnerships growing business. Highlights Excellent sales techniques Excellent communicator New program promotion implementation Consultative sales techniques Cold calling Adept multi-tasker CRM system experience Contract review Strong proposal writer Legal implications knowledge Accomplishments 2005 Georgia Society Health Care Engineers: Vendor Year 2007 Georgia Society Hospital Engineers: Service Excellence Award 2008 Georgia Society Hospital Engineers: PJ Wise Award Recipient/Vendor Year 2009 Georgia Society Health Care Engineers: President's Award Outstanding Service Dedication 2010 Georgia Society Hospital Engineers: Certificate Appreciation Devotion Commitment 2014 Georgia Society Hospital Engineers: 50th Year Board Member Recognition. Experience Sales Associate Aug 2012 Nov 2015 Company Name City State Health care mechanical contracting firm Specializing HVAC consultation, design, installation, process heating, cooling piping. Contacted new existing customers discuss specific products services could meet needs. Answered customer questions regarding products, prices availability. Concentrated retrofit jobs sold directly owner. Generated new accounts implementing effective networking content marketing strategies. Identified, coordinated participated client relationship-building activities meetings. Developed new customer base consisting four accounts. Cultivated relationships key players health care industry create ongoing mutually beneficial referral systems. Senior Sales Executive Jun 2011 Jul 2012 Company Name City State Building Technologies Division, Siemens Industry, Inc. Solutions division (new construction) health care. Quoting Building Automation Systems mechanical contractors. Took plans specifications new construction health care market. Tracked RFPs bids quote new business opportunities. Collaborated account executives penetrate new accounts, identify potential customers coordinate product demonstrations. Marketed developed key accounts favorably representing company membership community functions. Managed budget forecasting, goal setting performance reporting accounts CRM Delivered performance updates, quarterly business reviews planning meetings. Account Executive Jun 2009 Jun 2011 Company Name City State Building Automation Systems; contracting services, factory owned branch operations. Division Carrier; United Technologies Company. Health care vertical market responsibility. Developed growth plans identifying key clients, key targets priority service lines. Performed needs assessments, estimates presentations. Collaborated account executives penetrate new accounts, identify potential customers coordinate product demonstrations. Generated new sales opportunities direct telephone selling emails. Marketed sold enterprise-wide controls solution. Optimized current revenue streams networking additional business prospects established clients. Generated new accounts implementing effective networking content marketing strategies. Targeted new long-term business partner prospects closed two deals hospital industry. Health Care Facility Specialist Jan 2001 May 2009 Company Name City State Devised technique introducing sales concept Carrier product line customers serving product specialist educator. Developed complete marketing program health care none previously existed. Analyzed, fore casted assigned budgets conditions health care market. Co-managed entire sales cycle health care projects start finish delivering customized new solution selling hospital job. Managed current list health care facilities, owners, administrators, directors, existing equipment design engineer record. Developed nurtured relationships. Maintained competitor's products services region. Promoted market infiltration parts, equipment customer service. Communication abilities allowed better interaction design engineers getting Carrier specified. Achieved 100% growth health care vertical market responsibility. Creative sales strategy interpersonal skills resulted half million dollar sale within first year company. Increased centrifugal chiller sales 100% implementing strategies develop expand applied chiller market. Education Master Science Counseling Psychology Georgia School Professional Psychology City State Counseling Psychology Intern, My Sister's House, Atlanta Union Mission Volunteer, Atlanta Regional Psychiatric Hospital Bachelor Science Psychology Radford University City State USA Psychiatric Intern/ Volunteer, St. Albans Psychiatric Hospital Coursework Marketing Skills LEED Green Associate Account Management Business Development Computer Proficient PC Mac CRM Systems Customer Satisfaction Marketing Territory Sales Experience",SALES
"PHYSICAL THERAPY AIDE Summary Experienced Physical Therapist Technician patient aide well-being. A quick learner capable handling fast-paced setting well stressful environment. A facility benefit responsible, reliable dedicated team player approach well ability work independently necessary. My skills establishing maintaining relations supervisors, coworkers clients/patients help organization provide great patient care well excellent customer service. Prior personal trainer certified Zumba Gold, Zumba Toning Zumba Kids. Experience Physical Therapy Aide 05/2017 07/2017 Company Name City State Aided PTA's OTA's patient treatment program. Transported escorted patients therapy room. Assisted PTA's OTA's facility cleanliness equipment maintenance. Fitness Instructor Trainer/ Front Desk Staff/ Group X Manager 09/2009 07/2017 Company Name City State Taught Zumba, Zumba Toning, Zumba Gold Zumba Kids. Launched ""Zumba Gold"" program senior citizens 55 older Facility. Offered one-on-one fitness consultations. Worked recruit new members facility group X classes. Customer service, sales, answered phones handled onsite daily task. Assistant Manager 05/2000 05/2003 Company Name City State Maintained store staff recruiting, selecting, orienting, training employees. Achieved financial objectives preparing annual budget; scheduling expenditures; analyzing variances; initiating corrective actions. Identified current future customer requirements establishing rapport potential actual customers understand service requirements. Ensured availability merchandise services approving contracts help maintain inventory. Formulated pricing policies reviewing merchandising activities; determining additional needed sales promotion; authorizing clearance sales; studying trends. Administrative Assistant 11/1994 07/1996 Company Name City State Greeted clients, performed client outreach, maintained updated contact information. Streamlined incoming communications; answered directed calls. Made travel arrangements create itineraries. Managed calendars schedules; booked coordinated appointments. Handled expense reporting, accounts payable/receiving, invoice processing. Scheduled organized logistics meetings. Conducted research compiled material presentations, reports, documents. Purchased distributed office supplies; managed vendor relationships. Maintained office facilities; troubleshot diagnosed issues. Senior Cashier 07/1993 08/2000 Company Name City State Supervised performance 10-14 employees. Distributed cash two six registers. Counted sales, recorded merchandise, sales receipts. In charge cash revenues merchandise, including cash drops merchandise logs. Provided excellent customer service. Proven ability answer customer questions give information regarding business procedures policies exact customer-friendly way. Worked closely Accounting Department assisting loss mitigation. Education Training Bachelor Science Allied Health 2020 Ashworth College Certificate Physical Therapy Aide Allied Health 2017 Norwalk Community College City State USA Associate Science Marketing Management Bronx Community College City State USA Skills Accounting, accounts payable, ABC, budget, contracts, CPR certified, client, clients, excellent customer service, Customer service, training employees, equipment maintenance, expense reporting, financial, maintain inventory, invoice processing, logistics, meetings, merchandising, MS Office, office, patient treatment, Physical Therapy Aide, policies, presentations, pricing, promotion, rapport, receiving, recruiting, research, sales, scheduling, phones, therapy, travel arrangements, written communication skills.",FITNESS
"PH INPATIENT/FINANCIAL ADVOCATE SUPERVISOR Education Training University Phoenix 2013 Master Business Administration Buisniess City State US GPA: GPA: 3.87/4.00 GPA: 3.87/4.00 University Phoenix 2011 Bachelor Science Human Service Management City State US GPA: 3.96/4.00 University Phoenix 2009 Associate Arts Health Administration City State US GPA: GPA: 3.97/4.0 GPA: 3.97/4.0 Professional Experience Company Name September 2015 PH Inpatient/Financial Advocate Supervisor City State Transition PH Inpatient/Financial Advocate Supervisor Meet weekly report High Dollar Inpatient accounts, Financial Advocate roles helping self-pay patients Interim supervisor additional outpatient department located Downtown PH Work Rapid Improvement team reduce denials within CDS Meet cashiers CDS create consistent reporting collections supervisors, employees graphs notification high collectors Help creation 2016 Financial Application Policy PHS compliant 2016 501R rules Create presentation Financial Assistance Policy CDS Establish role Financial Advocates help NICU babies information Social Security disability needed Establish new role Financial Advocates identify help underinsured financial assistance Work Patient Advocates help patients questions regarding insurance, inability pay Work Care Coordination help patients obtain financial means receive appropriate level care needed Company Name November 2015 September 2015 PH Patient Service Representative Supervisor City State Transition Downtown PH PSR supervisor Implement monthly meetings bring unity PSR department Orchestrate change departmental culture create awareness hospital areas, build teamwork Attend high dollar meetings create weekly strategies Inpatient collections Establish collection goals increase monthly collections Implement cross training employees multiple areas Author Time Attendance policy CDS Patient Access Department Build props Patient Access events Company Name January 2014 November 2015 RMC Supervisor City State Transition supervisor Patient Access departments Rio Rancho First supervisor successfully lead departments Rust including Southern, High Resort Establish expectation cross-training current new employees Rio Rancho, eventually areas within CDS Improve employee retention Patient Access Rio Rancho Improve employee satisfaction scores Patient Access Rio Rancho Establish collection feedback RMC cashier Rio Rancho employees EPIC stabilization within ADT department Implement EMPI/Bed Management CDS ER Volunteer help lead fund raising several charity programs campaigns Rio Rancho Company Name June 2012 January 2014 RMC ER Supervisor City State PHS Supervisor training completed Ensure ER coverage staffing levels appropriate 24/7 coverage Implement on-call process employees Partake RMC process improvement employee hiring retention Greatly improve employee relations satisfaction ER Monitor improve ER collections In charge Patient Access week CDS 2013 Train employees prepare successful go-live EPIC Assist charity food drives help families community Company Name November 2008 June 2012 Registrar III City State Work registrar following departments: Outpatient, ER, Day Surgery, PASS, Inpatient, GI Lab, Pain Spine, Physical Therapy, Infusion, Patient Service Representative Assist hiring selecting applicants open positions Train new hires Participate process improvements ER Act interim supervisor manger leave Manage ER schedule Create pricing charts CPT codes Radiology registration Help collection strategies increase upfront ER collections Company Name October 2005 November 2008 Registrar City State Work registrar following departments: Outpatient, ER, Day Surgery, GI Lab Register patients MPAC hospital services Verify patient eligibility via POL, third party applications Explain benefits collect patients Company Name May 1997 October 2005 Repair Technician City State Manage warehouse coverage needed Conduct one-on-one team training certifications Act liaison new hires including HR functions Work computer based inventory system Create workable service departments train new service techs Cort stores several states including: El Paso, Denver, Salt Lake City, San Diego, Phoenix Successfully created marketing project sell repair touch-up supplies store's name address. Company Name June 1992 May 1997 Service Department Manager City State Manager service related aspects including repairs, ordering, scheduling. Provide excellent customer service selling furniture related issues. Meet furniture representative explore potential manufacturing issues viable solutions. Coordinate warehouse strategies distribution manager. Volunteer Experience Accounting, agency, Cashiering, COACHING, computer training, CPT, client, excellent customer service, Customer service, Front-office, General office, hiring, HR, insurance, inventory, Team building, leadership, marketing, Marketing sales, mentor, Access, Excel, PowerPoint, 2000, Word, Microsoft Word, presentations, processes, Project leadership, repairs, selling, San, Scheduling, Seminars, strategy, Phone, Author, Written",ADVOCATE
"HR COORDINATOR Summary Applicant Screening, Background Checks, Benefits Administration, Compliance, Compensation, Drug Testing, EEO Inquiries, Employee Relations, Event Planning, Full-Cycle Recruitment, Interviewing, Investigations, New Hire Orientation, Performance Evaluations, Reference Checks, Policy Procedure Administration, Training Development, Worker's Compensation, Unemployment Claims. Accomplishments Chair, Employee Diversity Council, Kindred Healthcare (2009-2010), Employee Satisfaction Survey Achievement (50% increase Survey scores within year), Kindred Healthcare. Employee Month-2005 (Academic Counselor, University Phoenix). Performance Achievement Award-1998-Account Executive, Xerox Corporation. Total Quality Management Training-1999, Xerox Document University. Experience Company Name January 2014 Current HR Coordinator Develops coordinates comprehensive employee recruitment, selection placement program exceptional education teacher vacancies teacher vacancies Alternative School, Amelia Street, REAL School Thirteen Acres. Seeks out, interviews, screens recruits applicants fill existing future position vacancies. Coordinates licensure associate ensure applicants meet licensure qualifications. Refers qualified teachers administrators interview. Develops comprehensive recruiting partnerships colleges, universities, associations school divisions. Develops recruitment presentations teacher applicants conducts on-campus job fairs orientations potential applicants. Ensures employment interviewers trained recruitment materials accurate. Ensures recruitment, selection placement actions comply Federal State laws, school board polices Richmond Public Schools administrative procedures. Counsels employees help resolve personnel related concerns/issues assists arbitration grievances. Coordinates closely human resources staffing coordinators determine recruitment requirements projections future position vacancies. Travels 35% state recruitment. Performs related duties assigned. Company Name January 2011 January 2014 Human Resources Consultant Conduct investigation employee relations complaints make recommendations appropriate resolutions within agency policy procedures. Provide advice counsel managers employees resolution employee-related questions, problems, and/or related performance management activity. Manage coverage Employee Relations Hotline Investigation Process. Work closely Grievance Coordinator collaborate projects. Establish maintain effective working relationships departments/agencies external resources. Coordinates recruitment processes include ad review placement, applicant screening, certification, interview coordination pre-employment screening. Updates maintains data HRIS applicant tracking database. Participates job fairs participates interview panels. Company Name January 2007 January 2010 Human Resources Manager/Coordinator City State Set entire HR department new start hospital. Recruited Senior Executive level positions as, CEO, CFO, Directors Managers departments. Served Senior Leadership Committee Doctors departmental leaders. Developed administered effective full cycle recruitment program. Coordinated consulted hiring managers staffing needs. Pre-screened applicants, coordinated interviews, accepted resumes/applications, negotiated closed offers. Facilitated Employee Month Program. Conducted new employee orientation administered identification badges. Monitored unemployment claims appeals. Developed maintained affirmative action program. Maintained records, reports, logs conform EEO regulations. Provided mandatory professional licensing verifications, background checks drug testing. Prepared, maintained records procedures controlling HR budget reporting personnel data. Managed process separated employees. Hosted staff town hall meetings encouraged survey participation. Ensured compliance federal, state employment laws regulatory agencies. Company Name January 2006 January 2007 Human Resources Manager City State Managed staff employees assisted HR functions. Developed distributed employee newsletter. Managed workers' compensation program. Maintained workplace accident reports completed OSHA reporting. Managed organizational processes new hires, change status, terminations Leave Absences. Coached Management staff performance issues Human Resource compliance. Coordinated employee events team building, rewards recognition. Achievement/Recognition:. Promoted Lead HR Consultant Shared Leave Coordinator, City Richmond (2011). Education University Phoenix December, 2006 MBA Human Resources Management Human Resources Management Old Dominion University May, 1993 BS Secondary Education State Secondary Education VCU School Business November, 2008 SHRM Class Certificate Grace E. Harris Leadership Institute, VCU School Business 2012 Work History Company Name Company Name Skills administrative, ad, arbitration, agency, budget, Consultant, database, Employee Relations, hiring, HRIS, Human Resource, human resources, HR, team building, Leadership, materials, meetings, newsletter, organizational, performance management, personnel, presentations, processes, recruiting, recruitment, reporting, staffing, teacher",HR
"PRODUCT SPECIALIST Professional Summary Seeking full-time opportunity relates Business Administration Core Qualifications Critical thinking Eye detail Effective multi-tasker Verbal communication Territory growth Business development Strategic planning Time management ability Experience 10/2015 Current Product Specialist Company Name － City State Checked vendors Changed verified prices Created tested promotions Emphasized fast, friendly customer service Offered product recommendations appropriate 10/2014 10/2015 Sales Representative Company Name － City State Cold-called prospective customers build relationship Maintained productive relationships existing customers exceptional follow-up sales Delivered products customers timely manner Established new customer accounts Evaluated competitors performed market research Achieved monthly sales goals 05/2014 05/2016 Fitness Coach Company Name － City State Suggested exercise modifications individual students avoid strain injury Encouraged members continue attending group fitness classes Corrected dangerous movements suggested alternate exercises Talked one-on-one members fitness needs eating habits 11/2009 10/2014 Assistant Manager Company Name － City State Executed cash transactions quickly accurately Greeted customers Oversaw overnight store operations, including staff assignments production lists Delegated tasks team members optimize productivity Supervised 5-7 employees per shift Ordered shelved weekly sale items customers Developed positive vendor relationships Verified inventory counts Bookkeeping back-up Education November 2015 Business Administration AIB College Business － City State Business Administration May 2014 Business Administration Des Moines Area Community College － City State Business Administration Personal Information Place Birth: Pella, Iowa Date Birth: March 16th, 1993 Present Resident Knoxville, Iowa Sex: Female Status: Married Hobbies: Travel, Hiking, Biking, Reading, Writing Skills Microsoft Office (Word, Excel, Outlook, PowerPoint), great organizational skills, self-starter, excellent problem solver Additional Information Volunteer Work (March 2015 Current) Marion County Humane Society, Knoxville, Iowa walked dogs worked obedience training",FITNESS
"PLANT FULFILLMENT LEADER Summary Dedicated leader comprehension manufacturing, materials, inventory experience. Demonstrated ability train, manage, motivate team members achieve organizational goals objectives. Highlights Strategic Planning Lean Manufacturing Practices Site Safety Operational Management Regulatory Compliance Training Development Procurement Inventory Control Budgeting Cost Reduction Experience Company Name City State Plant Fulfillment Leader 11/2015 Current Provide manufacturing leadership developing, planning, implementing master schedule. Act matters pertaining schedules, customer status, inventory. Translate, prepare, assign meaningful functional productivity plans meet established master schedules customers. Assist calculation detailed schedules equipment, materials, manpower respect schedule needs versus resource capabilities. Work control inventory levels, cycle time, machine loads, aspects required meet schedules. Coordinate production control specialists. Interface customers shops prioritization shop load meet customer demands. Interface suppliers/vendors assure realistic timely delivery hardware meet schedule requirements. Develop, plan, manage programs meet GE purchasing commitments Sourcing. Manage purchase orders shop vendors. Coordinate production teams' material status, production priorities, delivery commitments. Effectively communicate external sources, including shops revenue sharing partners. Determine measurement systems used, inventory levels, schedules, appropriate system changes. Assist determining manpower needs meet facility measurement budget goals. Company Name City State Production Specialist: Large Combustors Rotating Parts 12/2011 10/2015 Controlled raw material, ensured minimization excess/obsolete inventory, oversaw lean manufacturing processes subsection order increase inventory turns deliver product requirements customers. Tracked, expedited, managed logistics numerous jet engine component parts throughout manufacturing lines entire supply chain meet shipment deadlines. Coordinated daily suppliers, vendors, union operators, internal business leaders support, forecast, prioritize, improve production flow accordance customer demand. Drove material input ensure time delivery output schedules maximize productivity. Company Name City State Payer Relations Coordinator 10/2008 11/2011 Served BWPO central contact quarterly submission International Accounts review BWH International Office. Answered inquiries international office, distributed correspondence payments appropriate BWPO departments. Managed functions related international collection agency utilized BWPO; responds inquiries agency, verified payments received accounts, coordinated paying collection fee invoices, managed distribution status reports BWPO departments. Education Bachelor Arts Business Management 2008 Curry College City State Business Management Skills APS, CAS/IMPACT, CSF, Aviation Supply Chain, Lean Manufacturing, materials, Microsoft Excel, Office, PowerPoint, Word, inventory levels.",AVIATION
"FINANCE DIRECTOR Experience Finance Director 04/2014 Current Company Name City State Merck Global Capital Investment Planning Reporting. Responsible forecasting, planning reporting Merck Capital Investments (2014 Budget $1.7B) support divisional areas. Harmonize streamline capital project tracking approval procedures. Led total team 12 professionals, Finance Engineering backgrounds. Finance Director 01/2013 03/2014 Company Name City State Americas Merck Consumer Care Mfg Operations Responsible development budgets, forecasts, long range plans, inventory capital reporting manufacturing plants North America (gross spend ~$1B), first 3 months, Latin America Oversaw '14 budget delivered 10% labor overhead standard cost productivity Developed clear, highly collaborative budget COGS review process MCC Finance ensure transparency integrity MCC-specific productivity handoff. Led total team 18 professionals, spanning US, Puerto Rico Canada. Associate Finance Director 04/2011 12/2012 Company Name City State Biologics Product Lifecycle Sourcing BMSC Oversaw development annual budget, quarterly forecasts (total consolidated budget $165M) Biologics Commercialization area, focuses bringing product mfg processes lab scale commercial production scale; analyze financial variances performance trends communicate issues VP, Biologics Mfg Exec Director, BMSC. Provide financial economic analysis support strategic decisions Merck's biologics programs, including production siting analysis (i.e. make vs buy), capital expenditures, market entrance strategies cost reduction initiatives Regularly collaborate influence colleagues multiple areas including Supply Chain Management, Procurement, Marketing, Tax deliver beneficial recommendations Merck Sr. Leadership Serve primary Merck financial liaison key contract manufacturing relationship Lead develop staff 1 Sr. Financial Analyst. Finance Manager 02/2008 03/2011 Company Name City State Merck Manufacturing Division (MMD) Planning, Reporting Analysis Oversaw development MMD annual budget, quarterly forecasts (total consolidated budget $10B, $2B direct P&L impact); analyze financial variances performance trends communicate divisional issues President, Merck Manufacturing direct reports. Established process tools required MMD 5-yr long range operating plan. Process focused major business initiatives/drivers easily scaled incorporate less level detail needed Managed annual budgeting quarterly forecasting MMD's Restructuring program; reviewed performance variances Corporate Finance management external auditors, processed quarterly accelerated depreciation assets totaling $200M across multiple sites Created method calculate manufacturing variances requiring capitalization global basis (impacting 20+ sites); established variance tracking control mechanism ensure balance sheet accuracy support non-current inventory reporting Served primary point contact Corporate Merck divisions; addressed ad-hoc requests regarding audit, statutory management financial reporting business needs Temporarily assumed responsibility MMD HQ Finance team result unexpected 4-month medical leave Director, MMD HQ Finance, leading team 2 analysts. Finance Manager 05/2007 02/2008 Company Name City State Implemented standard financial reporting processes procedures Merck Manufacturing Division. Provided regional financial support North American Latin American plants (~15 sites) annual budget quarterly forecasts; prepared performance summaries variance analyses Senior VP, North Latin American Operations. Coordinated worldwide 2008 budgeting cycle Merck Manufacturing Division, including establishment universal calendars, templates, guidance communications. Supervised staff 3 analysts. Senior Financial Analyst 04/2006 04/2007 Company Name City State Sales Marketing Prepared annual budgets numerous scenario analyses Cordis Neurovascular US Sales WW Marketing groups: ~$20MM spending. Performed budget variance analyses understand drivers spending change Analyzed price-volume mix impact sales performance, well royalties, sales force commissions, product pricing potential contracts sales reserves Simplified methodology managing co-promotion activities another Cordis franchise providing adequate commissions sales force Automated headcount reporting tools using Excel macros. Senior Financial Analyst 06/2004 03/2006 Company Name City State Prepared annual budgets West Point Quality Organization (WPQO) Vaccine Tech Engineering group (VTE): ~$100MM combined spending. Revised monthly financial forecasts based changes business drivers, performed variance analysis presented financial performance metrics WPQO VTE Vice-Presidents direct reports monthly. Implemented new Excel-based models streamline monthly forecast annual budget data collection process. Developed Excel-based headcount reporting model WPQO simplify efforts meet corporate requirements. Financial liaison Six Sigma project team determine lab supply efficiencies. Served Finance Recruiting teams identify talent 2004 2005 National Black MBA Conferences. Senior Internal Auditor 07/2002 06/2004 Company Name City State Evaluated adequacy effectiveness Merck's internal control environment identifying significant business risks conducting detailed testing critical business processes. Supervised audit teams 3-week fieldwork engagements, prepared written reports audit findings recommendations senior management. Completed 11 audit assignments Auditor-in-Charge. Recognized shared best practices improvement throughout Merck's worldwide operations. Participated audits international subsidiaries, divisional entities, corporate, third parties. Developed audit recommendations implementation plans collaboration entity management teams Client Audit Directors order mitigate potential risks. Worked domestic departments international subsidiaries enhance internal control documentation assure Sarbanes-Oxley compliance. Education Master Business Administration Finance May 2002 UNIVERSITY OF MARYLAND COLLEGE PARK Robert H. Smith School Business GPA: GPA: 3.73 Finance GPA: 3.73 Bachelor Arts Chemistry Mathematics Chinese May 1998 NEW YORK UNIVERSITY GPA: GPA: 3.93 UNCF Merck Undergraduate Science Research Scholarship Minorities GPA: 3.93 Chemistry Mathematics Chinese UNCF Merck Undergraduate Science Research Scholarship Minorities Skills streamline, ad, balance sheet, Basic, budgeting, budgets, Budget, business processes, capital expenditures, Cognos, Conferences, contracts, Corporate Finance, cost reduction, Client, data collection, documentation, drivers, economic analysis, Essbase, senior management, Finance, Financial, Financial Analyst, financial forecasts, financial reporting, forecasting, Hyperion, inventory, Investments, JD Edwards, Latin, Leadership, Lotus Notes, Director, macros, managing, Mfg, market, Marketing, MBA, Access, Excel, Microsoft Office Suite, PowerPoint, Win98, Word, pricing, processes, Procurement, promotion, Quality, Recruiting, reporting, Sales, SAP, Sarbanes-Oxley, Six Sigma, Spanish, strategic, Supply Chain Management, Tax, Vaccine, variance analysis, Vista, written",FINANCE
"INFORMATION TECHNOLOGY CONSULTANT Highlights Software: MS Word, Outlook, PowerPoint, Excel, Access, CRM, Adobe Acrobat XI Professional, Snag-ItTM, Hot Docs (legal document generation software), MS Windows XP/Vista/7/8, MS Windows Server 2000/2003. Hardware: Build, repair upgrade desktop computers. Repair upgrade laptop computers. Install setup servers, printers routers. Experience Information Technology Consultant 12/2009 02/2016 Company Name － City State Basic computer network setup troubleshooting. Install software printers. Computer repair upgrade individuals. Microsoft Excel spreadsheet creation. Accomplishments: Setup network small non-profit organization. Created organizational spreadsheets daily operations marketing small businesses. Upgraded SQL Time Matters Edward S.Clay, P.A. Office Administrator/Billing Assistant 08/2015 01/2016 Company Name － City State Assisted administrative duties operations departments. Created airtime spreadsheets assists revenue reporting. Assisted data entry internal billing system (UCAP). Assisted downloading various airtime carrier's invoices data files. Assisted monthly airtime billing using UCAP. Assisted activation/deactivation SIMs/devices. Ran usage airtime reports requested customer. Reconciled carrier's charges UCAP output. Placed orders, received shipped packages. Funding Settlement Coordinator/Office Manager 08/2011 08/2015 Company Name － City State Responsible getting clients' assets re-titled respective trusts. Enter client data onto database legal document generation software. Build long-term relationships trust maintenance clients. Order office supplies legal document supplies. Answer phones. Assist clients questions, problems concerns. Greet clients visiting office meeting. Schedule appointments. Manage attorney's calendar. Print legal documents prepare delivery binders. Review legal documents formatting errors missing information. Witness clients' signatures legal documents. Notarize certain signatures. Generate funding instructions trust clients Family Legacy ""Documents Only"" clients. Troubleshoot maintain computer network workstations. Accomplishments: Develop great working relationships trust maintenance clients. Growth client base 73% employment period. Manage probate process multiple estates time also overseeing funding assets new existing clients revenue generation. Manage office, performed Client Services Coordinator tasks handled Funding Settlement Coordinator tasks alone daily basis. Student Operations Specialist 01/2002 12/2009 Company Name － City State Prepared student reports multiple state regulatory agencies national accreditation agency, ACCET (Accrediting Council Continuing Education Training.) Answered phones. Data entry new enrollments materials assigned each. Reported inventory distribution student classroom materials data CFO monthly basis. Developed complex spreadsheets analyze qualitative quantitative data using Excel Visual Basic. Published updated student policy catalog. Responsible protecting students' privacy records requested third parties. Managed course scheduling 25 schools well student records transcripts. Reviewed feedback potential students first visit school quality control purposes. Maintained records complaints. Collaborated written responses. Accomplishments: Saved company $4 million strengthening controls textbook inventory. Developed system student records collection storage electronically company database collaboration programmers. Created process form third-parties request student records accordance FERPA (Federal Education Right Privacy Act). Managed class schedules 25 schools using MS Excel advanced formulas Visual Basic programming. Information Technology Coordinator 05/1996 05/2001 Company Name － City State Responsible installation troubleshooting Windows 2000 workstations, hardware, printers, peripherals, software. Managed telecommunications system administration, programming, troubleshooting. Trained brokers new employees system applications. Processed stock certificates checks deposit respective client account. Answered main phone directed calls requested personnel. Supervised Operations staff two cashiers one receptionist. Maintained records annual audits SEC regulation compliance. Resolved trade errors committed brokers. Balanced error accounts branches. Earned series fast-track promotions New Accounts Clerk, Lead Cashier, Operations Manager, IT Coordinator. Entrusted maintaining accuracy credit/debit balance millions dollars client accounts. Became primary technical troubleshooter ""go to"" person entire Lutherville branch (93 work stations) well 6 remote satellite offices. Education Certificate Completion, Microsoft Certified Systems Engineer Training, ComputerTraining.Com January 2002 B.S Business Finance January 1991 Towson University － City State Business Finance Maryland Notary Public (Commission Expires August 26, 2018) Microsoft Certified Systems Engineer February 2002 Skills administrative duties, Adobe Acrobat, Schedule appointments, asset management, agency, attorney, balance, Basic, billing, billing system, Cashier, catalog, Com, Computer repair upgrade, Hardware, Council, credit, CRM, Client, clients, Data entry, database, debit, delivery, fast, financial, information technology, inventory, laptop computers, Law, legal, legal documents, marketing, materials, Access, Microsoft Certified Systems Engineer, Microsoft Excel, MS Excel, Excel, office, Outlook, PowerPoint, MS Windows, Windows 2000, 2000, MS Windows XP, MS Word, network setup, network, Notary Public, Order office supplies, organizational, peripherals, personnel, printers, profit, programming, quality control, receptionist, reporting, routers, scheduling, servers, SIMs, Software engineering, Install software, spreadsheets, spreadsheet, SQL, system administration, telecommunications, phones, phone, Answer phones, Troubleshoot, troubleshooting, upgrade, Vista, Visual Basic, Visual Basic programming, written",INFORMATION-TECHNOLOGY
"HR DIRECTOR Summary Human Resource Professional Confident, Resourceful Human Resources professional, academic background human resources management hands-on experience hiring, training, orientating, developing employees currently serve one person role managing 63 employees fast growing organization. Highlights Analytical Skills Good Interpersonal Skills Organizational Skills Communication Skills Recruiting Staffing Performance Management Employee Relations Selection/Recruiting Employee Orientation Training Development Policy Procedure Writing Detail Organization Staff Supervision Employee Records System On-the-job Training Job Analysis Cold Calling Internet Sourcing Compensation Labor Laws Labor Policies Equal Employment Opportunity Interviewing Discipline Issues Social Networking Recruitment Advertising Campus Recruiting OSHA Standards Employee Grievance Employee Verification Screen/Schedule Candidates Community Outreach Computer Skills Microsoft Office Word Excel Outlook PowerPoint Publisher Health Care IS HRIS Systems PeopleSoft Child Care IS Day Care Software QuickBooks Data Input Accomplishments Devised successful recruiting plan employer, resulted 25 new employees 2-months. Experience Company Name January 2014 January 2015 HR Director State Communicate orally written children, parents, staff, volunteers, guardians, therapist, case workers variety economic backgrounds, clear precise understanding withholding confidential sensitive information discretion. Develop, implement, monitor training programs suitable employee retention. Skilled identifying problems, determining accurate relevance information, using sound judgment generate evaluate alternative making decision. Develop policies procedures, include researching, drafting, editing revising according federal, state, county laws well assuring policies procedures met. Pre-screen ensure candidate strong fit position matching individuals skills needs organization. Knowledge federal laws eligibility status procedures pertaining full array benefits order provide advice support claimants. Provide facility classroom training, demonstrations, on-the-job training, meetings, conferences, workshops leadership development education. Ability interpret analyze material make well adjusted decisions analysis. Hiring staff managing overall image facility; developing job descriptions, interviewing candidates, maintaining staff development education and, well as, managing disciplinary processes. Ability work individuals access needs, provide assistant, resolve problems, well satisfy expectations. Ability use data input software, methods, procedures meet needs consumer; input data retrieval provide correspondences. Enter employee data accurately efficiently recruiting database; employee sick leave, vacation, work hours, pay, annual leave. Served Liaison agency media/ advertising/sponsorships Create budget provide budget reports events. Coordinates administers new hire on-boarding process. This includes ensuring new hires gone pre-employment requirements, maintains contact process new hires greets reviews first day requirements new hires conducts new hire orientation. Responsible operational technical HR duties include: computer entry file maintenance; new hire orientation; maintenance confidential personnel files personnel actions compliance applicable legal requirements; maintain computer employee data information; miscellaneous employee requests; assist exit process. Makes copies, faxes documents, prepares processes mail performs clerical functions. Review accuracy completeness data documents required process new hires, pay transactions, terminations, leave absences, employee transactions employees. Ensure appropriate forms documents initiated transactions timely manner. Contributes team efforts accomplishing related results cooperative supportive manner. Reviewing current organizational effectiveness making recommendations improvements. Answers routine payroll/Kronos questions managers employees, assists problem solving. Acts liaison employees service center resolve problems clarify questions concerns Facilitate updates random notifications drug testing programs Responsible overseeing personnel functions including compensation, benefits administration, FMLA, compliance Federal/State employment regulations. Works collaboratively management team solve problems, set directions, respond health care business challenges. Ensures development departmental plans, goals, mission, policies/procedures, budget. Managing motivating staff increase productivity ensure business efficiency. Practices open-door policy encourage employees discuss grievances. Facilitates peer-to-peer employee-manager discussion/mediations. Recommends facilitates employee recognition, efforts, events. Analyzed employment-related data prepared required reports. Developed creative recruiting strategies met anticipated staffing needs. Managed phases recruitment, including defining hiring management needs posting available positions. Contacted job applicants inform application status. Thoroughly explained employee handbook new employee orientations. Conducted 60 interviews. Conducted reference background checks job applicants. Company Name January 2010 January 2014 Administrator Farrow State Company Name January 2005 January 2008 Event Specialist State Company Name January 1996 January 2005 Assistant Director State South Carolina Notary Public. CPR First Aid. Education Webster University 2015 Financial Accounting Managerial Accounting Business Statistics Business Law Business Applications/Software Finance Business Communications Business Management Marketing Marketing *Management Quantitative Methods Human Resources Management Contemporary Issues In Management Organizational Theory Business Policy International Business Production Management Microeconomics Macroeconomics Labor Relations Accounting Information Systems Entrepreneurship. Human Resources Management Management Leadership GPA: GPA: 3.45 GPA: 3.45 Human Resources Management Management Leadership Managing Human Resource Organizational Behavior Basic Finance Managers Training Development Employment Law Staffing Selection Compensation Labor-Management Relations *Integrated Studies Human Resource Management Management Management Strategy Managerial Leadership Organization Development Change Integrated Studies Management. Benedict College 2013 BS Business Administration Business GPA: Management Honors Graduate Cum Laude GPA: 3.5 Business Administration Management Honors Graduate Cum Laude GPA: 3.5 Business Skills Accounting, Advertising, Analytical Skills, agency, Basic, benefits, benefits administration, budget, Business Communications, Business Law, Business Management, Child Care, clarify, clerical, Cold Calling, Communication Skills, Interpersonal Skills, conferences, Makes copies, CPR, database, drafting, editing, Employee Relations, faxes documents, Finance, Financial Accounting, First Aid, forms, Government, Hiring, HRIS, Human Resource Management, Human Resource, HR, Human Resources Management, image, Information Systems, International Business, Job Analysis, Kronos, Labor Relations, Leadership, leadership development, Law, legal, Managerial, Managing, Managerial Accounting, Marketing, meetings, access, Excel, mail, Microsoft Office, Outlook, PowerPoint, Publisher, Word, Works, Negotiations, Networking, Notary Public, Organization Development, Organizational Skills, Organizational, payroll, PeopleSoft, Performance Management, personnel, Policies, Develop policies, Pricing, problem solving, Procedure Writing, processes, Procurement, Production Management, QuickBooks, file maintenance, Recruiting, Recruitment, researching, sound, staff development, Staff Supervision, Staffing, Statistics, Strategy, training programs, workshops, written",HR
"INFORMATION TECHNOLOGY CONSULTANT Career Overview Accomplished information technology professional 18 years diverse technology, process analysis, project management, information management experience. Proven ability successfully implement technology solutions, stay within time budget constraints, improve efficiency proper risk management, task coordination, resource utilization. Core Competencies Project Management Systems Network Reporting Proposal Development Web Design Development SOP Policy Writing Systems Process Consulting Document Management Technically-advanced information technology specialist successful software administration data communications.Experienced Computer Systems Analyst diverse industry experience banking, healthcare, insurance government. Professional expertise includes systems applications, disaster recovery planning information protection analysis. Qualifications Microsoft Windows (7, 8, 2012), Apple Mac (OS 7 X, OS X Server, iOS), Unix/Linux (Ubuntu, Red Hat, CentOS, FreeBSD, SmoothWall Express) Server/Web Software: MS Exchange, MS SharePoint, MS IIS, MS Hyper-V, Apache, WordPress, CloudFlare, Documentum, CoreDossier, Oracle Workflow, DavMail HTML5, CSS, PHP, JavaScript, Java, XML, C++, Microsoft Visual Basic Applications: Adobe CS6 (Acrobat, Photoshop, Illustrator, InDesign, Dreamweaver, Premiere, Flash, After Effects, Fireworks), MS Office, MS Project, Office 365 MySQL, MS SQL, MS Access, Oracle 11i, Sage ACT! Web content management Information security Content management systems Hardware: Dell, HP, IBM, Cisco, SonicWall, NetGear, FortiGateProgramming design skills Optimizing performance tuning Document management Web content management Accomplishments Print Graphic Support Collaborated marketing business development groups collateral needs creating page layout designs flyers, data sheets, CD covers printed materials. Requirements Analysis Completed business requirements analysis including evaluation systems specifications client Web site two weeks ahead deadline. IT Training Successfully trained 25 employees use new operating system. Project Management Managed complex BI/DW deployment programs, facilitating acquisition business requirements. Prepared design specifications, developed reporting analytics, tested managed user adoption. Work Experience Information Technology Consultant January 2003 Current Company Name － City State Senior-level consultant manager IT systems projects 10 years experience. Practiced successful design, administration, development business critical information systems small medium business clients onsite via remote access technologies. Web designer, developer hosting administrator 30 client domains, sites, email. Consistently recommend, implement, customize internal cloud-based technology systems fit client business processes. Facilitate develop email, file, database, mobile, web-based systems meet client business needs. Achieved increase client's customer exposure launching marketing corporate branding campaigns including logo website design development, SEO, Google AdWords, social media Created maintained procedures hardware software maintenance, migration, upgrades, end-of-life Implementation management high-level business technology projects Senior-level technical contact client computer, network, server, cloud-based systems Operations technical specialist consulting firm's business-critical systems Worked closely clients analyze IT system requirements, clients information technology needs resources order plan IT projects fulfill clients expectations Developed IT system specifications evaluating customer's nature work business volume Solved clients IT issues Determined changes, recommended quality software, projected modifications software, hardware networking. Monitored execution strategies, kept date new technology researched latest Information technology market trends. Assisted clients IT solutions; prepared written reports solutions offered. Recommended purchasing new IT systems, presented new IT features/software reported project progress management. Prepared presented technical proposals clients.Designed, documented executed maintenance procedures, including system upgrades, patch management system backups. Systems Document Administrator January 1998 January 2003 Company Name － City State Key senior-level member information systems team variety duties including project management, document management publishing, web design, print design, user training systems administration. Promoted within two months hire, within first two years lastly promoted newly developed position. Achieved first global electronic submissions regulatory agencies implementing validating electronic document management publishing system primary systems administrator, developer, project technical leader. Resulted NDA submission FDA ahead target deadline saving millions revenue. Implemented maintained application servers supporting secure Internet communications business critical systems. Created standard operating procedures, policies, development plans, disaster recovery, technical documentation compliance FDA requirements Project technical lead company ERP system, several ongoing department projects managed temporary part-time employees consultants Webmaster graphic designer Internet intranet sites, print advertising, multimedia, presentation projects Maintained Mac desktop computers software supporting DNA Sequencer robotic systems. Education Training Bachelor Science Information Technology July 2016 University Phoenix Information Technology[Number] GPA Skills ACT!, Adobe, Acrobat, After Effects, Photoshop, Premiere, Apache, branding, business processes, C++, Cisco, Hardware, consultant, consulting, CSS, client, clients, Database, Dell, disaster recovery, document management, Documentum, Dreamweaver, email, ERP, features, Fireworks, Flash, FreeBSD, graphic designer, HP, HTML5, IBM, Illustrator, InDesign, information systems, Information technology, MS IIS, Internet communications, Java, JavaScript, Languages, Linux, logo, Mac, Apple Mac, marketing, market, access, MS Access, MS Exchange, MS Office, Office, MS Project, Microsoft Windows, migration, multimedia, MySQL, network, networking, Operating Systems, OS, OS 7, Oracle, developer, PHP, policies, print advertising, print design, progress, project management, purchasing, quality, Express, Red Hat, robotic systems, Sage, servers, MS SQL, systems administration, user training, technical documentation, Unix, upgrades, Microsoft Visual Basic, website design development, Web designer, web design, Webmaster, Workflow, written, XML",INFORMATION-TECHNOLOGY
"VOLUNTEER Summary I student passion making difference world. I believe world always changing moving forward requires motivated people help lead way. I enjoy investing time amazing opportunities helps grow professional person helping create opportunities benefits others. I believe important invest resources well invest time organization even meant benefiting all. Experience Volunteer July 2010 Current Company Name － City State Certified Emergency Medical Technician (EMT-B) Served member since July 2010 cadet Qualified providing CPR American Heart Association Healthcare Provider level Qualified providing First Aid treatment per protocol EMT-B set Squad State New Jersey Reporting Crew Chief responsibility ambulance check insuring shortage supplies rig Responsible assisting crew providing care patient scene, enroute hospital, hospital care appropriately transferred Responsible writing appropriate information call sheet Responsible attaining coverage circumstance I unavailable shift Proficient operating electronic charting system Completed Emergency Medical Technician class Completed CEVO course Completed ICS-100, 200 700 Providing medical transport patient requested dispatch Being able lift 50 lbs needed Checking ambulance see fully stocked equipment needed crew's shift Should riding Captain training period (at start employment) cleared training Captain's discretion In instance incident company policy, crew member(s) able check patient, contact dispatch, write incident report submitted base Must capable performing assessments patient pick-up, transport, arrival Be able make necessary decision emergency transport circumstance patient crew's care suffers ailment(i.e., heart attack, stroke, seizure) requires higher level care notify dispatch situation request usage lights/sirens Be able perform transports timely fashion quickly respond next transport given base Mountainside dispatch Be able retrieve necessary paperwork information required hospital, nursing home, patient care facility Keeping track times mileage transport At start crew's shift, crew must pick radio dispatch transport sheet rig folder At end crew's shift, crew must drop radio patient charts transport sheet either dispatch rig folder(if dispatch available) Must capable operating ambulance regardless whether attendant driver EMT May 2013 July 2014 Company Name － City State Providing medical transport patient requested dispatch Being able lift 50 lbs needed Checking ambulance see fully stocked equipment needed crew's shift Should riding Captain training period (at start employment) cleared training Captain's discretion In instance incident company policy, crew member(s) able check patient, contact dispatch, write incident report submitted base Must capable performing assessments patient pick-up,transport, arrival Be able make necessary decision emergency transport circumstance patient crew's care suffers ailment(i.e., heart attack, stroke, seizure) requires higher level care notify dispatch situation request usage lights/sirens Be able perform transports timely fashion quickly respond next transport given base Mountainside dispatch Be able retrieve necessary paperwork information required hospital, nursing home, patient care facility Keeping track times mileage transport At start crew's shift, crew must pick radio dispatch transport sheet rig folder At end crew's shift, crew must drop radio patient charts transport sheet either dispatch rig folder(if dispatch available) Must capable operating ambulance regardless whether attendant driver Retail Sales Associate April 2012 April 2013 Company Name － City State Providing excellent customer service Having understanding products sold department Meeting daily sales goal assigned system Maintaining sales floor Opening Macy's Star Rewards Credit Card customers Meeting expectations department managers Attending scheduled training classes Assistant Martial Arts Instructor October 2008 May 2009 Company Name － City State Assisting instructor managing various classes Experienced martial arts provide guidance students Managing various classes different belt levels, age groups, class sizes Reported Head Instructor/Master/Instructor responsibility finishing assigned duty given Assisting Head Instructor set-up/managing/clean student promotion exams Education High School Diploma 2011 Jonathan Dayton High School － City State USA Activities Societies: Medical Careers Club, Peer Leader, Peer Mediation Political Science Entrepreneurship Rutgers University Newark － City State US Political Science Topics American Politics Policy: Communication Skills Political Leadership (21:790:463:03) America The World (21:790:202:02) Introduction Comparative Politics (21:790:372:61) Modern Political Theory (21:790:372:61) Topics American Politics Policy: Social Justice (21:790:463:62) Activities Societies: Newman Catholic Club Union County College Cranford － City State US Relevant Experience Treasurer (Fall 2014 Spring 2015) Rutgers University Newman Catholic Club, Newark, NJ Responsible clubs account, uploading purchase requests, refunding checks well assisting event planning working Office Student Life Volunteer EMT (July 2010 Present) Springfield First Aid Squad, Springfield, NJ Responsible responding assisting emergency patients Springfield neighboring towns upon dialing 911 safely transferring patient higher healthcare facility SyroRun 5K Committee Member (December 2014 Present) St. Thomas Syro-Malabar Forane Catholic Church Youth Group, Somerset, NJ Responsible event planning, meeting committee members, acquiring sponsorships donations, managing social media promotion Certifications Emergency Medical Technician Basic New Jersey Department Health Senior Services ID Number: 595771 Expiration: 12/31/2016 Cardiopulmonary Resuscitation (CPR) Healthcare Provider Level American Heart Association Training Center Name: Atlantic Training Center Training Center ID: NJ000025 Training Center Info: P.O. Box 220, Mailbox #256, Summit, NJ 07902 Skills Political Communication, Microsoft Office, Leadership, Public Speaking, Management, Customer Service, Fundraising, Community Outreach, Teamwork, CPR Certified, Time Management Community Service Emergency Medical Technician, Springfield First Aid Squad, July 2010 Present Messenger, Overlook Hospital, July 2010 July 2011 Extra Mile Volunteer, Newman Catholic Club, September 2014 December 2014 Extra Mile Volunteer, Newman Catholic Club, January 2015 Present",ARTS
"ACCOUNT EXECUTIVE Summary Exceptional Sales Professional consistently achieves annual sales objectives increases overall customer base. Effectively grows brand awareness increased market penetration new market development. Highlights National account management Fortune 500 company management Accomplished relationship selling Friendly cheerful Team building expert Proven sales track record Winner's Circle Award Sales management Accomplishments Spearheaded remarkable “worst-to-first” transformation.Grew new product sales 100% [number] days.Successfully expanded account base [number] [number] accounts. Experience Account Executive Aug 2011 Company Name － City State A wholly owned subsidiary Bloomberg, leading source online legal, human resources, law, regulatory, business information professionals. Coverage spans full range legal practice areas, including tax accounting, labor employment, intellectual property, banking securities, employee benefits, health care pharmaceutical, privacy data security, human resources, environment, health safety. Executed [number] daily cold calls top level executives increase client base. Exceeded targeted sales goals [number]%. Emphasized product features based analysis customers' needs. Taught potential clients products seminars special events. Responsible selling online, web-based technology tools Director VP level professionals Human Resources, Benefits, Law, Accounting Tax professionals Exceed yearly quota, finishing 2012 top 20 earning Silver Award Deliver solution-based sales presentations prospective existing Bloomberg BNA customers Develop new clients referral sources prospecting includes online resources referrals, cold calling, demand generation, local marketing programs Perform post-sales calls ensure customer awareness, satisfaction, proper use Bloomberg BNA products services Sold multiple industries Industrial, Government, Healthcare, Law, Medical. Business Development Associate Oct 2010 May 2011 Company Name － City State Contract Sales Division Staples, Inc. focus serving mid-sized businesses large companies. Staples world's largest office products company. Laid due corporate restructuring (entire team laid off) Exceed monthly sales quota consistently monthly basis 150%. Prospect small large employers within St Louis market, selling array business solutions using consultative sales approach; Responsible developing new customer base cold calling community networking; Work defined sales quota focusing initiating relationships within multi-level decision makers phone, marketing campaigns, in-person meetings presentations. Sales Operations Manager Jan 2007 Jan 2010 Company Name － City State relocated back St Louis, MO wife's employment Operated health club facilities United States transitioned sold different organizations course years. Increased profits developing, initiating, managing corporate fitness program sold large corporate accounts Sallie Mae, Roche Pharmaceutical, St Vincent Health Center Indiana University; Manage aspects four health clubs, including sales, fitness operations. Responsible millions revenue across various business lines. Defined strategy business plan Indianapolis, Kansas City, Lexington, KY Chicago areas. Transformed district performance within first 3 months. Increased sales revenue 50% month month, prior years. Responsible hiring, training development facility staff. Sales Manager Assistant Sales Manager May 2002 Dec 2006 City State Successfully opened new multi-million dollar facility 20% projected revenue, increasing revenue 125% corporate expectations within 2 months. Accountable $1.5 Million annual revenue. Responsible 20 plus employees: hiring, training developing new sales counselors succeed. Maintain work environment conducive professionalism financial success. Key Achievements include: District Awards: 1 Sales Manager Personal Sales Gross THREE Months; 1 Assistant Sales Manager Personal Sales Gross EIGHT Months; 1 Sales Counselor Personal Sales Gross THREE+ Months. Regional Awards: 1 Sales Manager Personal Sales Gross THREE Months; 1 Assistant Sales Manager Personal Sales Gross EIGHT Months; 1 Sales Counselor Personal Sales Gross THREE+ Months. National Awards: 1 Assistant Sales Manager Personal Sales Gross SIX Months; 1 Sales Counselor Personal Sales Gross ONE Month; Contest Winnings: National Winner Company Recognition Program consecutively Delivering 100% goal set forth corporate office Total Gross, New Membership Sales, Monthly Dues, Personal Training programs. Provided leadership staff instituted career goals incentives elevated performance building moral team-oriented environment. Assisted District Manager marketing facility community outreach programs. Determined sales strategies used introduce innovative wellness programs services top local corporations. Education Masters Science (MS) Business Administration Criminal Justice 1 2005 Lindenwood University － City State Business Criminal Justice Adminstration Bachelors Science (BS) Criminal Justice 1 2002 Criminal Justice Accomplishments Other Achievements JUCO Top 40 All American basketball Worked 40+ hours per week, attending graduate school full-time Skills",FITNESS
"MONITOR TECH Summary Knowledge modern office methods procedures, filing, telephone techniques, office equipment. Ability speak clearly concisely. Ability perform duties speed accuracy without immediate constant supervision. Ability use good judgment recognizing scope authority. Ability learn, interpret apply office practices procedures. Ability establish maintain good working relationships co-workers general public. Ability perform duties critical deadlines Accomplishments Quick learner Reports generation analysis Computer proficient Microsoft Office Experience Company Name January 2014 Current Monitor Tech City State Document otherwise report observations patient behavior, complaints physical symptoms nurses. Company Name March 2007 December 2013 Health Unit Clerk City State Answer telephones direct calls appropriate staff. Operate office equipment, voice mail messaging systems, use word processing, spreadsheet, software applications prepare reports, invoices, financial statements, letters, case histories, medical records. Schedule confirm patient diagnostic appointments, surgeries, medical consultations. Receive route messages documents, laboratory results, appropriate staff. Prepare correspondence assist physicians medical scientists preparation reports, speeches, articles, conference proceedings. Retrieve patient medical records physicians, technicians, medical personnel. Release information persons agencies according regulations. Process patient admission discharge documents. Assign patient diagnosis-related groups (DRGs), using appropriate computer software. Transcribe medical reports. Company Name May 1999 March 2008 P.B.X. Operator City State Operate telephone switchboards systems advance complete connections, including local, long distance, pay telephone, mobile, person-to-person, emergency calls. Answer incoming calls, greeting callers, providing information, transferring calls taking messages necessary. Page individuals inform telephone calls, using paging interoffice communication equipment. Monitor alarm systems ensure secure conditions maintained. Contact security staff members necessary, using radio-telephones. Offer special assistance persons unable dial emergency situations. Interrupt busy lines emergency warrants. Route emergency calls appropriately. Company Name January 2006 February 2007 Warehouse Supervisor City State Keep records employees' attendance hours worked. Confer supervisors coordinate operations activities within departments. Direct coordinate activities employees engaged production processing goods, inspectors, machine setters, fabricators. Company Name January 2004 December 2005 Warehouse Shipping Receiving City State Warehouse Shipping Receiving Obtain customers' names, addresses, billing information, product numbers, specifications items purchased, enter information order forms. Prepare invoices, shipping documents, contracts. Receive respond customer complaints. Verify customer order information correctness, checking previously obtained information necessary. Collect payment merchandise, record transactions, send items checks money orders processing. Inspect outgoing work compliance customers' specifications. Company Name January 2002 December 2003 Front Office Receptionist City State Communicate customers, employees, individuals answer questions, disseminate explain information, take orders, address complaints. Answer telephones, direct calls, take messages. Operate office machines, photocopiers scanners, facsimile machines, voice mail systems, personal computers. Open, sort, route incoming mail, answer correspondence, prepare outgoing mail. Maintain update filing, inventory, mailing, database systems, either manually using computer. Complete mail bills, contracts, policies, invoices, checks. Education High School Diploma City State US Flint, MI, US High School Diploma Flint Central High Flint, MI High School Diploma, Jun 1985 Skills Telephones, Invoices, Greeting, Incoming Calls, Security, Switchboards, Clerk, Medical Records,MS Word, Office, Billing, Shipping, Shipping And Receiving, Database Systems, Filing, Incoming Mail, Inventory, Receptionist, Adp, Clients, Jms, Microsoft Office, Office Assistant, Office Management Skills.",DIGITAL-MEDIA
"CUSTOMER SERVICE ADVOCATE Summary Enthusiastic hard-working Customer Service Specialist looking obtain position environment skills valued benefit organization. Dedicated, focused excels prioritizing, completing multiple tasks simultaneously following achieve project goals. Seeking challenging role increased responsibility authority. Highlights Strong organizational skills Active listening skills Seasoned conflict resolution Sharp problem solver Meticulous attention detail Results-oriented Self-directed Time management Experience Customer Service Advocate 09/2014 03/2015 Company Name City State Provide customer service support. Handle member calls via telephone relates prescriptions. Collected customer feedback made process changes exceed customer satisfaction goals. Placing refill orders tracking order status. Deliver highest level quality customer service execution responsiveness, reliability, assurance/confidence, accuracy, professionalism every member interaction. Addressed customer service inquiries timely accurate fashion. Maintained up-to-date records times. Collection Specialist II 05/2015 10/2015 Company Name City State Complete collection calls and/or correspondence fast-paced goal oriented collection department. Providing customer service regarding collection issues, process customer refunds, process review account adjustment, resolve clients discrepancies short payments. Responsible monitoring maintaining assigned accounts-customer calls, account adjustment small balance write off, customer reconciliation processing credit memos. Accountable reducing delinquency assigned account. Perform assigned tasks duties necessary support Accounts Receivable Department. Teller/Sales Associate 09/2012 09/2013 Company Name City State Responsible monitoring maintaining assigned accounts- Customer calls, account adjustments, small balance write off, customer reconciliations processing credit memos. Complete customer transactions related accounts resolved revolving issues. Reached customers potential customers via face face interactions opportunity open new accounts add benefits accounts. Followed established policies accordance bank supervisor's direction. Recorded transactions promptly, accurately compliance bank procedures. Collections Specialist 03/2010 09/2012 Company Name City State Complete collection calls and/or correspondence fast paced goal oriented collections department. Providing customer service regarding collection issues, process customer refunds, process review account adjustments, resolve client discrepancies short payments. Responsible monitoring maintaining assigned accounts- Customer calls, account adjustments, small balance write off, customer reconciliations processing credit memos. Accountable reducing delinquency assigned accounts. Perform assigned tasks duties necessary support Accounts Receivable Department. Dispatcher 02/2008 10/2009 Company Name City State Responsible receiving transmitting pure reliable messages, tracking vehicles equipment, recording important information. Receive incoming calls, answer questions, provide information technicians via telephone company data-base systems. Maintain accuracy updating files logs. Relates effectively contacted course work. Performs duties required trouble-shoot onsite technicians, assist transfer technicians proper areas. Customer Service /Sales Associate 01/2007 02/2008 Company Name City State Cash checks using established risk analysis (as defined current training manuals and/ policies procedures materials) avoiding return items. Follow appropriate cash handling inventory procedures. Provide market company services, including limited to: check cashing, loans, utility bill payment transaction, money order sales, wire transfer services, postage stamp sales, distribution financial services. Provide professional courteous customer service receiving incoming customer inquiries face- to- face request. Maintain, count, receive, balance safeguard cash negotiable items according establish policies procedures ensure validation center assets. Perform opening closing procedures, including preparing bank deposits re-deposits, investigating resolving report discrepancies, verifying money cash drawer safe. Follow security safety policies procedures order maintain safe working environment; protect company assets importantly, employees. Maintain schedule flexibility work centers shifts needed. Inside Sale Representative 06/2004 12/2006 Company Name City State Made daily outbound sales calls source leads determined qualifying accounts. Solicit revenue opportunities new existing users (exclusive charge accounts handled outside sales professional). Assist implementation marketing strategies nationally. Set accounts application discount codes approved. Act liaison customers field operations ensure optimal service levels continuously met. Assist special projects assigned. Education Associate Science Health Administration El Centro Community College City State usa Health Administration State Skills Skills Microsoft Suite Proficiency RightFax Ventura Lotus Notes 10 Key (By Sight) Data Entry Dispatch Collections Customer Service Sales Cash Handling",ADVOCATE
"CONSULTANT Career Overview Macintosh Expert 20 years technical customer support roles. Experience back-end programming, relational databases development/maintenance complex critical systems. Wireless system design Point-To-Point networks. Qualifications Apple Certified Technical Coordinator Apple Certified Support Professional Apple Certified Associate Mac Integration Apple Certified Help Desk Specialist Apple Certified Macintosh Technician Certified Alvarion System Specialist Technical help desk experience VOIP/Telecom Installation Support Remote systems support Network asset management Accomplished mobile devices Skills Apple Support: Apple Workstations, Apple Servers, iPad, iPhone, Mobile Device Management, Apple Remote Desktop, XSAN. Network Support: Open Directory, TCP/IP, DHCP, DNS, VOIP, VPN, AFP, SMB, FTP, NFS, SAN, HTML, PHP, Alvarion, Ubiquiti. Software Support: Filemaker Pro, Filemaker Server, MS Office Suite, Adobe Suite, Final Cut Pro, Maya. Work Experience Consultant January 2004 October 2014 Company Name － City State Worked clients nationwide analyze computing network needs install appropriate solutions within organization's budget. Served database administrator Filemaker, Filemaker Server running various operating systems.Troubleshot resolved internet connectivity general software hardware issues Macintosh Windows client server machines. Installed wired wireless networks including Point-To-Point wireless communication towers. Installation support various home automation control systems. Installed configured network camera systems site remote monitoring. Managed user account permissions file servers. Managed calendar, email, file sharing, backup, DHCP, DNS, VPN, FTP web hosting various servers. Installed maintained accounting solutions. Monitored network traffic systems ensure uptime. Designed custom database solutions meet clients needs. Troubleshot routing switching issues various wired wireless networks. Installed network backup systems clients using disk based tape libraries. Installed configured XSAN network. IT Director August 2009 August 2012 Company Name － City State IT director Organic farm. Network support mixed network Macintosh Windows clients. Wireless Point-to-Point design installation. Filemaker development support. Web design shopping cart installation. Daily maintenance Macintosh workstations Servers. Maintained daily backups RAID system. Troubleshot user permission issues workstations storage area. Installed network cabling, managed switches routers. Network traffic analysis improve network performance reliability. Installed VOIP system allowing inter-office communication reducing total cost service. Installed maintained web based help desk ticketing system track user support issues resolutions. Macintosh Support Specialist May 2000 May 2004 Company Name － City State Maintained network 100+ Macintosh Windows clients. Software support creative print, video, 3D applications. Installed render farm 3D rendering. Designed installed Digital Asset Management solution design teams allowing users network access digital media. Daily system maintenance Apple workstations servers support Audio/Video/3D clients. Managed monitored storage usage video capture. Managed backup archive system using disk based tape libraries. Troubleshot windows desktop server connection storage issues. Active Directory integration. Traveled proposal teams various locations provide Audio/Video network support presentations. Installed network cable, rack mounted routers, switches, KVM, servers, RAID storage, tape libraries, Digital Asset Management storage solutions. Sales Webmaster September 1999 May 2000 Company Name － City State Established maintained contacts corporate customers. Designed new company website. Installed new Point Of Sale system. Designed installed web based shopping cart system. Installed network cables, switches routers. Troubleshot network connection wireless network issues. Installed upgraded workstations servers. Sales computer network systems software. Business Center Manager January 1999 December 1999 Company Name － City State Created marketing plans. Management store employees including scheduling, payroll, sales training. Responsible business aspects sales, including servers, workstations, network software hardware, network training, network installation. Worked upper management create incentive programs employees. Improved call response time business center. General Manager May 1997 December 1998 Company Name － City State Designed installed new Point Of Sale solution. Designed new company website. General accounting bookkeeping retail store. Personnel management. Digitized product inventory use web promotions publications. Installed network cabling, switches routers. Sales Purchasing January 1996 April 1997 Company Name － City State Identified prospective customers using lead generating methods. Responsible creating implementing advertisements promotions. Developed price catalog marketing materials distribution house reference. Worked closely CEO developing sales strategies. Managed purchasing receiving store inventory. Installed network cable, switches routers. Education Training Bachelor Science Psychology 1993 Nyack College － City State Candidate Degree",CONSULTANT
"COORDINATOR, DONOR RELATIONS Summary Highly organized Communications Specialist [Number] years communications field. Areas expertise include web print content development, public speaking project management. Highly qualified, detail-oriented hardworking [Job Title] [Number] years experience. Proficient research, writing, case management client relations. Expert computing technology skills including competence multiple software applications, website design (HTML), CMS hosting, networking issues social media. Highlights Dedicated team player SharePoint Microsoft Office Suite Event planning Exceptional writing skills Exceptional problem solver Print electronic media Budgeting forecasting Project development lifecycle Accomplishments Developed implemented innovative internal communications strategy improve employee engagement strategic messaging. Formulated inclusive design manual reference guide [Number] design templates. Experience 01/2013 Current Coordinator, Donor Relations Company Name － City State Track analyze donor data received volunteer projects effectively cultivate relationships Research, identify, analyze past campaign activities develop effective campaign growth strategies forecasts Identify strategies strengthen social media presence increase engagement Produce internal external communications collateral (digital print) Generate ideas develop communication strategies, donor cultivation, solicitation, stewardship Maintain utilize email marketing platforms distribute email campaigns Design create presentations effectively communicate complex data information Assist development implementation changes volunteer programs, policies procedures Monitored ongoing expenses relative budget projections. Assessed need new enhanced systems applications. Correspond corporate campaign leaders prepare materials campaign meetings events Verify facts, dates statistics updating reports campaign results Meticulously followed corporate brand guidelines enable brand consistency across campaigns marketing programs. Operated high-speed color copiers wide bed printers reproduce single multicolor copies graphics. Created communications collateral, including web pages, brochures fliers. Developed creative graphics simplified complex messages. Designed artistic signage special corporate events. Recommended techniques, methods media best suited produce desired visual effects. Adhered corporate brand guidelines preparing graphic materials. Designed unique print materials, including advertisements, brochures logo designs. 09/2011 06/2013 Coordinator, Finance Special Projects Company Name － City State Served primary liaison internal external constituencies matters pertaining Chief Operating Officer Finance Manager Educated staff across seven departments proper financial reporting practices ensured adherence policies procedures Organized logistics special events, travel arrangements, corporate agendas, itineraries Created maintained employee data coordinated new hire onboarding orientation activities Tracked managed business expenses Assisted month-end close activities, including payroll reconciliation, journal entries, purchase orders matching Maintained accounting ledgers verifying posting account transactions Performed W-9 1099 maintenance new old vendors Spearheaded directed implementation Financial Edge, well cross-training departments Tracked donations prepared documentation Development Director. Trained supported users new system implementations upgrades. Performed debit, credit total accounts computer spreadsheets/databases, using specialized accounting software. Received, recorded, banked cash, checks, vouchers well reconciled records bank transactions. Worked management document offset unusual expense variances respective areas. Assisted creation vendor contracts outside vendors. Assisted CFO production monthly financials, management reports board packages. Determined best short- long-term tracking methodology. Maintained confidential information, pay rates, bonus targets pay grades. 03/2010 04/2011 Account Executive Company Name － City State Executed monthly sales goals Resolved laptop screen issues telephone email retail, wholesale bulk customers Provided timely updates purchases follow-up throughout sales order cycle Negotiated prices wholesale customers Market Research Development Communicated negotiated FedEx SupplyChain various countries delivery updates changes. Processed average [number] inbound outbound technical support calls. Helped customers track ship packages, responding average [number] calls per day. Researched issues various computer systems databases resolve complaints answer inquiries. Resolved customer complaints concerns strong verbal negotiation skills. Built maintained successful relationships service providers, dealers consumers. Responded customer service emails timely effective manner. Maintained calm, professional demeanor faced high demand, high volume workloads. Devised workarounds problems. Developed maintained technical expertise [Describe area]. 01/2009 01/2011 Contributing Writer Company Name － City State Managed editorial deadlines direction Creative Marketing Director Edited maintained web content Assisted feature writing interviewed members community develop newsworthy stories Managed social media accounts, Facebook Twitter, theblvdmag.com Created press releases promotional materials distribution local events. Promoted targeted content various social networking sites [Website] [Website] aggregators [Aggregator]. Traveled location write reviews firsthand experience. Managed social media programs, including Internet forums, blogs, social networking applications message boards. Designed web content, including monthly newsletters promotional calendars. Proofread reviewed print electronic content correct grammar adherence house style. Maintained awareness digital trends new emerging technologies platforms. Education December 2008 Bachelor Arts Mass Communications Southern University A&M College － City State Emphasis Public Relations Skills Sales Software: Salesforce.com, Microsoft Dynamic AX, QuickBooks Public Relations Software: MTR, CisionPoint, iContact Desktop Publishing Software: Adobe InDesign, Photoshop, Illustrator, Dreamweaver, HTML,WordPress",ARTS
"DIRECTOR, BUSINESS DEVELOPMENT Professional Summary Results-driven highly skilled business development director in-depth state federal government. Expertise identifying, developing, executing strategic pursuits new government opportunities. Excellent healthcare business process solutions experience leveraging new industry trends, well game-changing legislation impact federal state governments. Open clear communicator demonstrated strategic vision disciplined execution. Capable bringing immediate federal government healthcare-related opportunities. Core Qualifications 32 years experience client engagement, oral, written submission skills government opportunities 20 years experience government healthcare markets, state federal 28 years IT Business experience large global IT business solutions companies Very strong analytical business acumen Demand Creation Pursuits -- ability integrate proven technology solutions client's key strategic initiatives Federal Government Experience within Veterans Affairs, Center Medicare Medicaid, DHS, FEMA, US Marshal's, Coast Guard, CIS, ICE, IRS, FBI, HUD, FHA, Commerce, DOL, OPM, DoD, DC Gov. Experienced within large small businesses, including IPOs Extensive knowledge Federal Acquisition Regulations Demonstrated ability organize, lead (or participate), direct teams diverse business, leadership, technological backgrounds, Strong experience teaming partnering arrangements set-aside opportunities, well large opportunities requiring small business programs State Governments Experience 17 states regarding Medicaid, Health, Human Services, Judicial, Workers Comp, Employment, Revenue/ Taxation Demonstrated ability shaping branding opportunities. Author several government white papers VA CMS Experience Director, Business Development Feb 2007 Current Company Name City State Business Development pursuit healthcare applications, transactional processing, data acquisition, data aggregation/mining, SaaS Repository Services, data storage, IT support services, interoperability, ePresentation, payment integrity, advanced data analytics FWA. Led participated several large-scale federal state government acquisition teams. Author several white papers presentations Client Leadership legislative entities. Results: 56 Opportunities, Opportunity TCV ranged $2.5M $257M, success rate 19%. Over 8 years generated $556M TCV. Presently $495M identified new opportunities. President's Club 5 8 years. CEO President Sep 2003 Jan 2007 Company Name City State Start-Up company within State Government Markets providing IT Support Services innovative software solutions Provider Healthcare land-related records. Start company developed IT-related services State Governments' private healthcare Provider records. First Year growth $2.1M, December 2006 revenue growth $7.3M, data repository 500M-land related records title companies working interoperability networks Healthcare Providers hospitals within Mid-Atlantic State Region. American Title Company acquired company repository assets December 2006. Vice President, Commercial Digital Services Feb 1996 Aug 2003 Company Name City State Applied Graphics Technologies (AGT) part Mort Zuckerman Publishing Corporation IPO 1996, providing new, innovative digital technology Publishing Firm's analog solutions, well commercial markets. Services offered digital capture, management, storage, presentation large marketing firms, NBA, NFL, Playboy, Life Time magazines. Over 7-1/2 years opportunities ranged $35M $375M. Success rate $820M 7 years. AGT sold Fuji Digital Services. Generated Revenue, climbed 1997 $150M well 600M annually 2003. Director, National Strategic Accounts Digital Applied Imaging Group Jan 1974 Jan 1996 Company Name City State A 22-year veteran within Kodak. Was Industrial Engineer performing statistical release testing Client engineering support services. In 1983, trained Sales Representative maintained Federal Government sales within Washington D.C., Texas, North Carolina, California, New York. Transitioned Kodak's digital imaging storage products services 1888 Kodak's larger business units Federal Government. By 1992, named Director National Strategic Accounts (WalMart, Penneys, Sears, etc.) across 22 Business Units managing 7 Business Development Representatives. Generated Revenue 1992 1996, ranging $100M $900M. Every year sales achievement exceeded revenue goals -- Sales Gold Achievement every year. Recognized Kodak's leading Sales Manager within company (1994 1995). Education College Continued Accredidation Mechanical-Industrial Engineering 1983 Rochester Institute Technology City State USA Executive Management Accelerated Management Program 1990 Columbia University City State USA Business Develoipment 2011 Revenue Storm City State USA Revenue Storm renowned sales development program specializing IT Service Industry. Its unique application demand creation business development one sought sales training program sales professionals -- training two years. HIPAA -- Professional HIPAA Certification 2002 HIPAA Academy City State USA Professional Affiliations Mid-Atlantic Professional Affiliation (MAPA), Washington, DC Mitchell International/Jopari Advisory Board, San Diego, CA",BUSINESS-DEVELOPMENT
"BUSINESS DEVELOPMENT DIRECTOR Experience BUSINESS DEVELOPMENT DIRECTOR January 2010 Current Company Name － City State Leads vision, strategy, execution facets operations business development $45MM automotive dealership, accountability success 52 employees. Credited improving effectiveness business strong leadership hiring personnel talent experience customer service, finance, business development, yielding increases profit lower costs. Implemented formal daily training professional development sales service principles improved accuracy focus sales efforts building leadership capabilities managers; driving revenue growth 25%. Maintains daily inventory $7.5MM new vehicles $1.4MM used vehicles. Championed adoption DealerSocket company's CRM tool, empowering 100% sales force manage pipeline leads opportunities documenting engagements clients prospects; directly Impacting sales revenue increase $1MM. SALES MANAGER January 2004 January 2010 Company Name － City State Launched website adopted secondary financing relationships spark online lead generation; additionally, expanded dealerships marketing strategies include digital elements included SEO, SEM, YouTube advertising Google AdWords increasing frequency television ads; shifting digital advertising 50% $1MM yearly budget. Consistently ranks first Kia dealership sales volume year year; 2015, navigated dealership rank 25th nation total sales volume. Achieved district-high digital sales closing ratio 13.2%, beating average district ratio 7.2% regional ratio 10.1%. Within first year, lowered variable inventory expenses 63% generating net profit $1M. Outstanding results, boosting new car profit 37% first year, coupled significant increases Net Promoter Score 100% customer issue resolution rate; recipient President's Award 2011, 2012, 2014, 2015. Recognized top sales leader district, outperforming 14 dealerships throughout Western Central New York; 2018 YTD, reached 13% increase sales volume prior year district Northeast Region experienced declines. Pioneered shift business model leading Ford dealership new car sales sales previously-owned vehicles, positioning company top-ranked dealership Ford vehicles Rochester area. Expanded employee base four team members eight. Skyrocketed annual revenue $3.2MM $10.8MM, translating growth sales volume 15 vehicles per month 50. In command $1MM inventory acquisition product management. Implemented managed 3rd party digital marketing partners; fostering increased sales 100% first year. General Sales Manager Company Name － City State Sales Manager Company Name － City State Sales Manager Company Name － City State Accomplishments Reynolds Reynolds, DealerTrak, V-Auto, Digital Advertising Marketing Design, Revenue Radar, AutoTrader, DealerSocket, Vinsolutions, CRM. If I could create perfect General Manager, he/she would management, sales, marketing qualities."". Scott F., Corporate General Manager. Fuccillo Automotive Group. Education Bachelor Arts Degree Business Administration Management EDINBORO UNIVERSITY OF PENNSYLVANIA Business Administration Management Summary ACCOMPLISHED SALES BUSINESS DEVELOPMENT LEADER BUILDS LEADS STRONG TEAMS TOP REVENUE PRODUCER EXCELS IN CLIENT RELATIONSHIP MANAGEMENT Accomplished results-driven Sales Business Development Leader broad based expertise leading effective strategy, client relationship management, negotiations, team leadership, revenue growth. Expertise building effective strategies substantially increase revenue improving market share sales effectiveness; Fuccillo Kia, directs team 52 employees sustaining $45MM annual revenue. A demonstrated record success marked history stellar revenue growth operational excellence roles market-leading corporations; credited introducing best practices, training, process improvements bolster effectiveness sales teams. An effective communicator leverages unwavering commitment excellence build execute innovative sales strategies, consistently delivering positive results challenging highly competitive industries. Award winning Sales Operations Manager; Strategic Fixed Variable Operations Director. Skills Account Management, ads, advertising, automotive, budget, business development, closing, Competitive, CRM, clients, customer service, Driving, finance, financing, focus, hiring, inventory, leadership, Managing, marketing strategies, marketing, Mentoring, Online Marketing, personnel, positioning, product management, Profit, Sales, Strategy, television, translating, vision, website",BUSINESS-DEVELOPMENT
"CLASSROOM TEACHER Professional Summary Skilled experienced classroom teacher certified licensed teach State South Carolina. Demonstrated knowledge successful teaching, behavior modification classroom management. Ready help students leveraging training, skills many years classroom experience. Skills Microsoft office modern classroom technology Conflict Resolution Training IEP familiarity Organization/Planning First Aid BLS CPR Training Positive learning environment Student-centered learning Lesson planning Classroom management Grading procedures Technology integration Punctual Inquiry-based learning Test proctoring Work History Classroom Teacher 08/2014 06/2017 Company Name – City State Performed aspects classroom management Instructed students provided individual support needed. Documented attendance, assignments, grades participation. Planned lessons, activities trips cover required course material. Collaborated parents, administrators counselors develop improvement plans struggling students. Developed activities integrated technology diversify instruction. Met parents resolve conflicting educational priorities issues. Created new lesson plans based course objectives. Classroom Teacher 08/1998 06/2014 Company Name – City State Collaborated parents, administrators counselors develop improvement plans struggling students. Administered quizzes tests assess student understanding material. Documented attendance, assignments, grades participation. Fostered meaningful relationships among students student field-trip retreats team-work community service projects. Served School Affiliation Board revised institute's policies rules. Created new lesson plans based course objectives. Met parents resolve conflicting educational priorities issues. Classroom Assistant 08/1989 06/1998 Company Name – City State Maintained student safety classroom outside environments. Documented behaviors, interventions results. Met team professionals different disciplines implement comprehensive action plan. Worked individual students provide personalized educational, behavioral emotional support. Provided diverse assistance teachers, including clerical support, classroom management document coordination. Prepared instructional materials group one-on-one use. Developed taught lessons relevant children's books, poems, movies themes promote student interest. Interests Education/Parenting Teacher Activities: South Carolina Education Association 4-H Member/Teacher Environmental Awareness Club Advisor Prom Coordinator Junior Class Sponsor Volunteer Boys Girls Club Rock Hill Detention Hall Teacher Progressive Planning Committee Emergency Action Team Member First Responder Team Member Education Masters Arts Teaching Social Studies May 2018 Winthrop University City State Teaching Social Studies GPA: 3.8 Bachelor Arts Sociology June 1998 Coker College City State Sociology GPA: 3.0 April 2018 Rock Hill High School Northwestern High School City State Skills Book, conferences, Conflict Resolution, CPR, staff training, First Aid, lesson plans, Microsoft office, Supervising, supervision, Teacher, Teaching, Tutoring, workshops Additional Information Grades 8th, 9th, 11th Anchor Club Faculty Advisor Junior/Senior Prom Sponsor Member First Responder Team Member Emergency Action Team Bishopville Primary School August 1989 June 1998 603 North Dennis Avenue, Bishopville, SC 29010 First Grade Teaching Assistant Adult Education/Parenting Teacher Activities: South Carolina Education Association 4-H Member/Teacher Anchor Club Advisor Environmental Awareness Club Advisor Prom Coordinator Class Sponsor Volunteer Boys Girls Club Rock Hill Detention Hall Teacher Progressive Planning Committee Emergency Action Team Member First Responder Team Member Accomplishments Student Progress Conferences Conducted conferences parents, administrators, testing specialists social workers discuss educational plans designed promote students' educational/social development. Targeted Development Met parents guardians discuss children's progress determine priorities resource needs. Student Mentor Volunteered temporary student guidance counselor help resolve student personal issues. Curriculum Implementation Taught reading, language arts, social studies, mathematics, science, art physical education pupils utilizing course study adopted Board Education. Certifications SC Certified SCST Read Succeed certification First aid CPR certified",TEACHER
"PRODUCTION CONTROL SR. MERCHANDISER Summary Seeking fulltime/contract position I use engineering, management background, Operation knowledge, merchandising analytical skills most. Skills MS Excel: Pivot table, Hlook up; Vlookup, moderate macros, advanced functions. Access, MS Word, MS PowerPoint, MS Outlook., SAP Accomplishments Taken training different type stitching machines like SNLS, DNLS, F-O-A, W/B attaching machine, 5-thread, 3-thread, bar tack, zigzag machine many more. Worked washing dept. PPC washing department, also handling production washing dept. type washes like enzyme wash, DV, MV. Achievements Extra-Curricular Activities:. Attended course ""Computer aided Textile Design"" By Canada-India Institute Industry Linkage Project L.D.C.E, Ahmedabad. Participated ""LAA Teqnix"" 2006 At L.D.C.E. Ahmedabad. Participated ""LAA Teqnix"" Tex Icon-Smarter 2005 At L.D.C.E. Ahmedabad. Experience Production Control Sr. Merchandiser Sep 2009 Aug 2011 Company Name Manufacturer exporter home textiles) Managed purchase order, pricing production planning assigned customers using SAP. Implement control production schedule. Coordinated planning team review procure materials achieve manufacturing build requirements multiple product lines, worked manufacturing, planning, engineering departments enable purchasing acquire cost-effective inventories. Completed data collection analysis company procurement supply chain processes, offered recommendations using supply chain tools performance metrics. Analyze production quality control detect correct problems. Negotiated pricing fabric requirements international domestic buyers well customers. Coordinated buyer pricing ,approval, production time, shipment. Evaluate vendor quotes decide suitable requirement. Internally coordinated sample mass production team day day basis. Responsible managing supply using SAP. Communicate local vendor pricing supply. Successfully managed approval fabric design strike different international buyers. Tracking. Responsible monitoring quality fabric, design, final quality products inspection. Europe Buyer: Metro Poland, Real Poland, Czech Republic, Hungary, Slovak, Real D Kaeppel CNC, Real D etc. Artex Apparels, Gujarat, India- (Manufacturer exporter children wear). Assistant Production Development Manager Dec 2006 Aug 2009 Co-ordinate follow-up buyer. Strong follow purchase orders per ""Time Action Plan"" (Fabric T A, Production T A) sampling shipment sending weekly production status. Prepare cost sheets negotiate buyer. Control costing production. Execution production according planning. Make sample stitching friendly full field buyer requirement. Implement new ideas cost time. Translate ideas designer's drawing-board factory production line. Managed fabric inventory. Give measurement placement embroidery, print laser print garment. Buyer: ""International customer""-European company ""ZANNIER"" total 27 brands, RNA landmark group. Domestic customer""- LIFESTYLE, PANTALOON RELIANCE. Trainee engineer Jun 2006 Dec 2006 Company Name Role Responsibilities:. Garment training: Received 3 month hardcore training for, stitching bottom wear PPC, Quality Control sys. Company Name － City State Supply chain planner Quality control May 2015- Cont Role Responsibilities: Supplier selection evaluation. Manage supplier analysis selection processes including total cost evaluations. Evaluate suppliers performance measurements develop supplier. Secures analyzes quotations, negotiates prices terms suppliers, recommends suppliers respect cost, quality delivery competitiveness assigned responsibilities. Communicate supplier assists resolution production, design, quality and/or delivery problems. Planning. Coordinates planning recent schedules inventory control parameters assigned products services. Managing inventory sku level reconcile every quarterly basis. Conducting monthly forecasting weekly stock replenishment guidance individual products make sure products available within expected lead time customer. Supply chain management. Review finalize purchase order SAP. Expedite purchase order meet delivery date. Managed procurement business data system input integrity, created bills materials (BOM) parts commodities numbers company supply chain management. Give final build qty suppliers schedule inspection facility improvement maintain quality. Developing quality standards followed vendors. Map current process propose improved process better quality within facility. Issue charge back supplier production sample match approval/standard. Prepare inspection report vendor discuss vendors. Select set third party inspection inspect apparels ready ship supplier. Education Training Masters Engineering Management May 2016 City State Engineering Management Bachelor Engineering Textile Technology June 2006 LDCE-Gujarat University India Textile Technology Skills commodities, CNC, costing, Czech, data collection, delivery, forecasting, drawing, inspection, inspect, inventory, inventory control, laser, macros, Managing, materials, Access, MS Excel, MS Outlook, MS PowerPoint, MS Word, Pivot table, pricing, processes, procurement, purchasing, quality, Quality Control, requirement, SAP, Supplier selection, Supply chain, Supply chain management",APPAREL
"ELECTRICAL ENGINEERING LAB TECHNICIAN Summary Over 10 years experience technical support high speed networking semiconductor, lab network administration, problem resolution, documentation lab management. Self-driven team player strengths communication developing interpersonal ralationships. Possess excellent planning, organization, time management decision-making skills. Strategically coordinate collaborate cross-functional departments individual maximize performance facilitating goals attaining operational excellence. Highlights Ability test, collect data, diagnose trouble shooting skills: system, test boards, eval boards lab networking. Knowledge 1G/10G Ethernet, Framers, Routers, Switches, ATM, PON, PHY, SONET, Digital Home. Lab management: charge systems lab procurement tools needed lab, including maintain organize lab networking test bench setup. Fimiliar Windows Linux OS, MS Office, LabView others. Proficient multimeters, programmable DC power supplies, frequency counters, oscilloscopes, function signal generators, logic analyzers, digital serial analyzer, network traffic generator/performance analyzer specialized test equipment: USTC Thermonic. Proficient schematic capture PCB layout tools PADS, Cadence, ORCAD, Mentor Graphic, View Logic Experience Company Name August 2007 October 2014 Electrical Engineering Lab Technician City State Developed implemented test troubleshooting procedures HSIO, Digital Home, Access Transport products. Supported products design verification, characterization, validation. Successfully managed lab: lab network, PCs test stations installation. Evaluation boards testing, troubleshooting, reworking, components purchasing, assembly vendors interfacing. ISO 9000 equipment calibration, laboratory procedures ESD control administration. Created schematic symbols, captured schematics. Reviewed schematic, gave recommendations. Understood schematic assembly drawings, Successfully built, assembled, tested, debugged test fixtures, evaluation reference boards. Provided on-going support modification de-bugging design hardware software products. Performed PCB rework 0402 0201 components. Company Name January 2002 June 2007 Electrical Engineering Lab Technician City State Developed implemented troubleshooting procedures procedures TCP Offload Engines, SONET Framer Products. Supported products design verification, characterization, validation. Successfully managed lab: lab network, PCs test stations installation. Evaluation boards testing, troubleshooting, reworking, components purchasing, assembly vendors interfacing. ISO 9000 equipment calibration, laboratory procedures ESD control administration. Created schematic symbols, captured schematics. Reviewed schematic, gave recommendations. Understood schematic assembly drawings, Successfully built, assembled, tested, debugged test fixtures, evaluation reference boards. Provided on-going support modification de-bugging design hardware software products. Performed PCB rework 0402 0201 components. Company Name April 1995 November 2001 Electrical Engineering Technician PCB Layout Designer City State Developed implemented troubleshooting procedures procedures T1/E1 Framers, Routers, Switches, Ethernet, SONET, ATM Processing Products. Supported products design verification, characterization, validation. Successfully managed lab: lab network, PCs test stations installation. Evaluation boards testing, troubleshooting, reworking, components purchasing, assembly vendors interfacing. ISO 9000 equipment calibration, laboratory procedures ESD control administration. Created schematic symbols, captured schematics. Reviewed schematic, gave recommendations. Understood schematic assembly drawings, Successfully built, assembled, tested, debugged test fixtures, evaluation reference boards. Provided on-going support modification de-bugging design hardware software products. Performed PCB rework 0402 0201 components. Education Solano College Associate Degree Electronics Engineering Technology State Electronics Engineering Technology Certificate Quality Assurance Technology De Anza College, CA. Certificate PCB Design The Copper Connection, CA. Skills assembly, ATM, Cadence, calibration, CA, hardware, DC, de-bugging, Ethernet, Graphic, ISO 9000, LabView, layout, Linux OS, Logic, Mentor, Access, MS Office, Windows, multimeters, network, networking, ORCAD, oscilloscopes, power supplies, procurement, purchasing, Quality Assurance, Routers, schematics, signal generators, SONET, Switches, T1, test equipment, trouble shooting, troubleshooting, validation, View",ENGINEERING
"TEACHER Summary Accomplished, experienced, well educated business minded career seeker takes great pride establishing strong lasting relationships co-workers, parents, students industry professionals. Extremely organized self-driven. Education Graduate Teaching Licensure Education May 21, 2010 The College Saint Scholastica － City State US Graduate course GPA: 3.58 Masters Science degree status: in-process (Two courses outstanding) Bachelor Arts Marketing Communications 1998 Metropolitan State University － City State us Marketing Communications Highlights Solid leadership support skills Relationship development maintenance abilities Strong verbal written communication skills Engaging, encouraging motivating Prepare present information logically Microsoft Office Suite Information management EDI systems Exceptional attention detail Experience Teacher Oct 2010 Current Company Name － City State Various Elementary Middle Schools Work autonomously leader interact successfully team member. Foster relationships trust maintain confidentiality. Initiate, facilitate, moderate classroom discussions. Engage motivate learners presenting information logical manner revising needed. Conduct research using multiple source modalities Plan, evaluate, revise course material methods instruction meet needs students. Prepare course materials unit packets, unit activities, homework assignments, tests, quizzes, various handouts. Organize maintain various accurate records. Evaluate grade student assignments, tests, quizzes, projects, papers. Meet needs diverse population including students, parents, faculty administration. Assume responsibility safety well-being group people. Site Leader Summer Adventures (Summer position) Jun 2012 Aug 2013 Company Name － City State Facilitate daily operations program purpose ensuring student program success. Supervises site program (attendance, behavior management, curriculum, budget, student safety, etc.) purpose ensuring success program meeting program requirements. Guide support school staff purpose ensuring program success. Serves resource students, parents staff purpose providing information, guidance, addressing questions concerns. Monitors individual and/or groups students variety settings (classroom, snack time, group individual games, playground activities, field trips, etc.) purpose providing safe positive learning environment. Youth Program Assistant Mar 2009 Jun 2012 Company Name － City State Serve liaison CES school promote program teaching opportunities school staff, increase number variety program offerings available, increase awareness programs available families. Partner Youth Programs Coordinator (YPC), principal, school staff assess youth parent program needs. Work YPC developing implementing plan future opportunities. Work CES staff effectively market CES programs increase enrollment. Monitor scheduled CES activities assigned buildings community locations. Ensure school class safety procedures followed. Respond safety special concerns arrive provide Crisis Management/Response needed, including First Aid, CPR, AED, evacuation. Promote safe environment following After School Class Safety Procedures. Assist CES special events. Importing, Warehousing Domestic Distribution Manager Mar 2001 Jun 2006 Company Name － City State Managed logistics including ocean air imports, exports domestic distribution via TL, LTL, small parcel. Evaluated potential third party warehouses freight forwarder/brokerage firms. Negotiated import ocean airfreight rates, warehousing costs domestic distribution rates. Managed daily activities third party warehouse personnel. Reviewed foreign import documentation accuracy.. Ensured import freight shipped time cleared U.S. customs, inventoried warehoused accurately. Distributed retail orders according customer specific vendor guide requirements, policies procedures. Tracked, monitored approved billings associated importation, customs clearance, warehousing distribution. Tracked monitored outgoing sales order via EDI verify accurate distribution delivery order expedite customer invoicing. Communicated extensively verbally writing entire retail customer base, foreign agents, factories, forwarder/brokerage personnel warehouse personnel.. Customer Service Representative Marketing Assistant Oct 2000 Mar 2001 Company Name － City State Worked extensively company sales manager line representatives. Trade Show Experience: booth management, customer vendors interaction, booth set-up tear-down, trade show logistics. Other duties included customer relations, addressing consumer inquiries, order entry, processing returns invoicing credits. Hydrogel Sales Support Technical Service Representative Oct 1998 Oct 2000 Company Name － City State Assisted project justification planning modified new product launches. Executed Hydrogel Marketing Communications Plan. Initiated improvements existing print ads marketing literature. Provided optimum sales customer service, maintained enhanced existing business. Demonstrated excellent written verbal communication skills. Skills Microsoft Office (Word, Excel, PowerPoint, Outlook), Infinite Campus",TEACHER
"CUSTOMER CARE ADVOCATE Experience Customer Care Advocate 04/2019 Current Company Name – City State Respond phone calls correspondence including limited too, appeals, corrected claims, timely filing, claims projects. Responding high call volumes incoming calls customer inquiries current prospective members, providers well internal external business partners seeing calls completion. Maintaining current knowledge BMCHP Wellsense Health Plan benefits, provider network development contact issues, Mass New Hampshire Medicaid regulations, well industry standards claims adjudication party liability issues. Meeting performance goals established position areas productivity, call quality customer satisfaction. Adhere HIPPA guidelines. Perform duties assigned Customer Care Representative 03/2017 04/2019 Company Name – City State Resolving customer inquiries problems effective interaction internal external staff‚ particularly areas marketing‚ enrollment‚ provider relations‚ Customer Care Center claims. Responding high volume incoming calls customer inquiries current prospective members‚ providers internal external staff utilizes appropriate resource materials effectively accurately interpret‚ respond resolve customer inquiries sees calls completion. Utilizing appropriate resource materials effectively accurately interpret‚ respond resolve customer inquiries problems. Maintaining knowledge plan contracts effectively interpreting information related plan's benefits. Employs strong interpersonal skills order handle difficult calls courteously professionally. Document calls accordance departmental policies. Work peers solve problems promotes teamwork. Makeup Artist 03/2013 07/2014 Company Name – City State Educated clients products performed full service makeup applications Participated focus days promotional events build client loyalty attract new clientele. Achieved sales goals accordance productivity objectives. Recorded clients purchasing information communicate ensure future business. Server/Waitress 08/2009 05/2014 Company Name – City State Presented explained menus customers Answered queries regarding restaurant items informed daily specials. Provided excellent customer service: Worked closely restaurant staff ensure orders served efficient manner Orders assembled properly kitchen delivered customers timely manner. Dedicated meticulous high level accurateness attention detail. Earned management trust serving key holder, responsibly opening closing Establishment. Skincare Specialist 07/2006 06/2009 Company Name – City State Developed maintained quality relationships clients follow-up practices event invitations. Exceeded sales goals expectations various skin care brands using up-selling Produced weekly brand reports order identify products needed additional assistance meeting monthly sales goals. Calculated daily sales goal help consultants stay track. Attended training education courses train peers various skincare brands. Beauty Advisor Manager 03/2005 05/2006 Company Name – City State Welcomed guest offering superior customer experience. Supervised Beauty department; hired developed staff, managed performance oversaw departmental functions. Responsible proper promotion products clients professional tutorials introduction new techniques fully maximize use products. Attend periodic vendor training seminars achieve highest level product knowledge. Work History Server/Waitress 02/2009 Current Company Name City State Presented explained menus customers Answered queries regarding restaurant items informed daily specials. Provided excellent customer service: Worked closely restaurant staff ensure orders served efficient manner Orders assembled properly kitchen delivered customers timely manner. Dedicated meticulous high level accurateness attention detail. Earned management trust serving key holder, responsibly opening closing Establishment. Makeup Artist 03/2013 07/2014 Company Name City State Educated clients products performed full service makeup applications Participated focus days promotional events build client loyalty attract new clientele. Achieved sales goals accordance productivity objectives. Recorded clients purchasing information communicate ensure future business. Skincare Specialist 07/2006 06/2009 Company Name City State Developed maintained quality relationships clients follow-up practices event invitations. Exceeded sales goals expectations various skin care brands using up-selling Produced weekly brand reports order identify products needed additional assistance meeting monthly sales goals. Calculated daily sales goal help consultants stay track. Attended training education courses train peers various skincare brands. Beauty Advisor Manager 03/2005 05/2006 Company Name City State Welcomed guest offering superior customer experience. Supervised Beauty department; hired developed staff, managed performance oversaw departmental functions. Responsible proper promotion products clients professional tutorials introduction new techniques fully maximize use products. Attend periodic vendor training seminars achieve highest level product knowledge. Education High School Diploma West Roxbury High School City State Skills Creative problem solver MS Windows proficient EExceptional communication skills Trusted key holder SStrong client relations Mediation capability SStrategic sales knowledge Proficient cash management QQuick learner Floor set design expertise, Attention detail, cash management, closing, communication skills, Creative problem solver, clientele, client, clients, client relations, excellent customer service, focus, Mediation, MS Windows, promotion, purchasing, quality, Quick learner, selling, sales, seminars, set design, skin care, Strategic Professional Summary I motivated individual exceptional customer service skills looking professional growth. My experience various settings developed understanding working broad spectrum customers.",ADVOCATE
"DIRECTOR, GLOBAL DIGITAL MARKETING Executive Profile Results oriented leader extensive B-B marketing technical experience leading global cross-functional teams delivering innovation, profitable measurable results fostering collaborative team focused culture. Passionate championing creation digital content marketing strategies practices. Proven record success influencing driving change delivering business results unexpected cutting edge ways. Skill Highlights Cross-media demand generation Digital, Social new media Strategy competitive planning Analytics LSS Green Belt certified Event workshop strategy Value proposition creation Product marketing Content marketing strategies Channel marketing expansion Industry marketing Agile Development Marketing Professional Experience Director, Global Digital Marketing 01/2014 Current Company Name City State Global leader web marketing strategy operations www.xerox.com including leading digital marketing strategy integration, web site content marketing strategy, traffic analysis optimization, SEO, translations, social media integration, marketing automation online demand generation voice customer validation. Own development first ever web content marketing strategy support launch new dynamic, relevant/personalized responsive corporate site. Develop execute demand generation strategies position corporate website center inbound marketing including integration Marketo leveraging features marketing automation across marketing communications community. Manage team 12 full time professionals agency partners. Significant day-to-day management global projects, ongoing prioritization internal partner executive engagement. Boosted website traffic 8% integrating social media. Manager, Interactive Marketing 04/2013 12/2013 Company Name City State Led global strategy technology business www.xerox.com including web site content delivery, traffic analysis optimization, web marketing strategy integration, ratings reviews, demand generation online forms campaigns. Drove new page design strategic company business 50% increase traffic. Managed team five along budget Manager, Marketing Communications 03/2011 04/2013 Company Name City State Developed worldwide marketing communications supporting high end printing business including cross media direct marketing campaigns resulting ROI 10. Proofed approved production drafts promotional materials. Earned LSS Green Belt Certification developing new value proposition business. Led strategy marcom execution events thought leadership workshops. Managed project deadlines monitored milestones completion stage. Ensured agency marketing expenses inline established budget $1M. Worked closely internal partners identify needs challenges provide solutions-oriented campaign. Manager, Packaging Industry Marketing 01/2009 03/2011 Company Name City State Created global marketing strategy entering new market along targeted communications. Delivered marketing programs sales tools enabling field accelerated go market timeline. Designed led implementation customer events executive presentations Negotiated contracts industry consultants support credibility prospects. Met program objectives new business penetration. Manager, Applications Marketing 01/2007 01/2009 Company Name City State Implemented new go market strategy responsibility management cross functional teams totaling 50+ members. Delivered sales training, marketing collateral customer application tools worldwide use four months presented customer meetings. 90% positive rating program delivery sales enable new additional revenue. Managed $1M budget. Healthcare Retail Industry Marketing Manager 02/2005 01/2007 Company Name City State Developed content supported roll-out industry training worldwide, industry sales customer tools, customer workshops. Resulted 2.2% install growth Healthcare 6% Retail along 44% increase color installs sector. Finance Accounting Services Marketing Manager 01/2003 02/2005 Company Name City State Marketed business process services exceeding lead generation sales goals. Led development sales training, marketing materials account profiling. Managed overall marketing department budget along HR responsibility two employees. Solutions Marketing Manager 06/2001 01/2003 Company Name City State Negotiated requirements development solution offerings targeted financial services healthcare clients. Exceeded goals solution #1 revenue installs 2001 2002 financial services healthcare industry team. Internet Marketing Manager 11/2000 06/2001 Company Name City State Led development internet marketing strategies accounts working web development team. Delivered proposals accounts managed implementation marketing strategies. Retail Sales Account Manager 07/2000 11/2000 Company Name City State Negotiated pricing, marketing development funds product placements retail internet accounts. Retail Multi-function Product Marketing Manager 08/1998 07/2000 Company Name City State Global responsibility concept development timely execution fax based multi-function retail small medium sized business channels. Managed product collateral development including packaging point sale materials. Negotiated product features look feel OEM supplier, set pricing launch guidelines, developed delivered training worldwide. Lead member core team tasked developing next generation inkjet strategy implementation plans. Color Services Launch Manager 03/1997 08/1998 Company Name City State Successfully launched color document services marketing program US services sales representatives. Resulted 237% profit growth 1997. Developed measurement process track growth color services. Managed color training events services sales reps delivered training new sales reps. Customer Interface Engineer Color Products 03/1995 03/1997 Company Name City State Managed creation global execution customer documentation, translations, customer training materials, product user interface dialogues product look feel. Delivered marketing image quality samples, collateral input, demo script writing, product demos,. Created presented product training color sales specialists product overviews customers. Network Engineer 05/1987 03/1995 Company Name City State Managed two engineering teams established internal transfer pricing network services negotiated pricing contracts telecommunications hardware suppliers. Led customer requirement gathering, business case justification implementation first digital internal network Xerox resulting $550k annual savings, increased speed, reliability level service. Education MBA Executive Development University Rochester William E. Simon School BusinessAdministration City State Bachelor Science Electrical Engineering Boston University City State Interests Recreational sports fitness Reading travel Fairport Soccer Club Team Manager Fairport High School Girls Soccer Girls Lacrosse Booster club member Additional Information ADDITIONAL INFORMATION Fairport Soccer Club Team Manager Fairport High School Girls Soccer Girls Lacrosse Booster club member Skills",DIGITAL-MEDIA
"ADMINISTRATIVE CLERK/ PUBLIC RELATIONS MANAGER Summary Recent Biola University Communication Studies graduate experience HR/ Training Development, recruitment, billing, event planning, education. Seeking opportunity work collaborative environment build professional experience. Education Bachelor Arts Major Rhetorical/Interpersonal Communication, minor Biblical Studies May 2016 Biola University City State Communication classes tackled topics large-scale interest delve deep providing legitimate arguments proofs. Studies resulted honing interpersonal public communication skills well adaptive. Learned analyze human behavior, asses work culture, develop case studies, research, perform text analysis more. Averaged 18 unit course loads involved whole host extra curricular clubs events. Resulting preparation enter workplace. Experience Administrative Clerk/ Public Relations Manager 08/2016 Current Company Name City State Manages average three hundred active members daily basis. Actively engages in.... Recruitment Outreach Trainings Billing Telephone inquiry incoming outgoing. Organizes medium scale events. Assists members staff logging sensitive information. Works directly business owner, coaches staff members develop strong interpersonal relationships clients. Youth leader 02/2016 03/2017 Company Name City State R esponsible teaching average fifteen high school children every Sunday. Assisted youth group leading discussion based learning inquiry. Presented various arguments pertaining topics Engaged questions morality, ethics, issues today. Allowed participates formulate methods critical thinking. Aided youth life lessons, tools future, room explore ideas. Overall acted tutor aid needed. Human Resources Training Development Intern 09/2015 06/2016 Company Name City State Access Services Para-transit organization provides transportation disabled community. Working directly Metro Services Access state federally funded project gives cheap alternative qualify. Operated directly Training Development Manager well HR director. Created several training programs company internal usage. Wrote multiple (RFQ)'s Request Proposal Forms. Outreached large scale job fair Acted main lead multiple Human Resources projects new hire employee material compilation distribution. Updated one hundred employee files containing sensitive confidential information. Observed participated several executive meetings. Operated within several different departments within Access Services complete whole hosts tasks varying Human Resources assisting directors. Realtor Assistant 03/2014 06/2015 Company Name City State ​ Keller Williams real estate team handles probate, trust, various aspects Real Estate. Entailed various work hours spanning Monday Sunday. Transported sensitive information law firms Realtor Offices. Assisted hosting open houses possible buyers real estate agents. Cold Called clients handled telephone inquiry regarding details estates. Regularly updated new client information computer system. Worked directly Mary Almada complete various tasks within short period time. Student Voice 10/2012 05/2014 Company Name City State Served student's recruiter Biola's Multi-Ethnic Parent Advisory Counsel. Worked directly Provost several departments heads better establish recruitment goals make necessary changes incoming students. Personal outlook provided counsel social cultural environment campus better target incoming students. Counsel established effective means communication several department. Hosted large-scale outreach events community breakfasts incoming student parents listed personal outlook well university president, provost, several top school officials. Participation counsel fostered established means communication students, departments, others. Resulted better retention aim funds university recruitment.​ Biola Ethnic Advancement Team 09/2012 04/2014 Company Name City State Responsible traveling B.E.A.T. team recruit churches, schools, college fairs. Delivered PowerPoint presentations behalf Biola University. Traveled within greater Los Angeles region acting Student Recruiter One several main speakers gave testimonials experience Biola. Honed public speaking skills time experience. Visited dozens location educated personal positive reasons attend Biola University. Apprentice Electrician 06/2012 09/2015 Company Name City State As apprentice electrical worker Hilight Electric I replaced lights, fixed wiring, assisted co-workers. I responsible loading work trucks accurate amount supplies make modifications client's locations, included, limited to, Jack Box, Denny's, Pizza hut. Although hard labor work required strong memory, intelligence, technicality. Accomplishments ​Millennium Momentum Leadership Developmental Institute Graduate, 2014-2015 Engaged extracurricular course leadership, education, professionalism one committed increasing number students young professionals workplace. Participated day month seminars students would receive lectures interact city officials, work place professionals, CEO's many enhance networking skills professionalism. After engaged organization short time hand picked represent Biola University temporary liaison. Recruited several students next incoming class. Actively engaged training displayed professional character eventually leading internship Access Services.​ Skills Educator Social Media Recruitment Communicator",PUBLIC-RELATIONS
"DIGITAL COMMUNICATIONS SPECIALIST Summary Digital communications professional 10 years experience seeking new opportunity I able use expand experience writing editing, online marketing, social media strategy management, blogging, web content management. Skills Solid knowledge AP Style Excellent knowledge use Microsoft Office Excel, Word, PowerPoint, Outlook 508 compliance Website content management OpenSource platforms Proficient use mass marketing systems Proficient use Google Analytics Proficient use Hootsuite Sprout Social maintain social media networks Technical writing background experience writing national publications Basic knowledge Adobe Acrobat Pro, Photoshop, Illustrator Experience Digital Communications Specialist 12/2015 Current Company Name City State Develop, write execute communication plans projects scale. Manage social media accounts (Facebook, LinkedIn, Twitter YouTube) Social Security Administration's Ticket Work program. Utilize Sprout Social schedule manage social media posts activity. Coordinate closely Information Technology (Systems) department client write complex subject matter. Ensure accessibility PDFs compliance standards established Section 508 Rehabilitation Act 1973. Develop, coordinate implement content communication channels. Edit develop content optimized website publication. Coordinate closely managers project-wide ensure delivery website content, publications, training materials courses. Communications Specialist 08/2012 12/2015 Company Name City State Ensured consistence accuracy internal external communications. Edited revised marketing content guarantee highest quality writing. Created edited content organization's annual report. Developed implemented communication strategies information programs. Created carried social media strategy oversee implementation national social media campaigns. Worked Subject Matter Experts develop messaging content. Developed, wrote edited proposals, marketing communications plans, marketing materials website content. Reporter 06/2008 08/2012 Company Name City State Wrote Accounting Compliance Alert, daily online newsletter focused accounting profession. Edited proofread articles. Covered Congress, specifically House Financial Services Committee Senate Banking Committee. Wrote tax law, regulations issues impacting investors public companies. Reporter 06/2006 06/2008 Company Name City State Wrote articles covering commercial real estate real-time news environment. Wrote daily eNewsletter. Standardized press releases publication. Promoted position Reporter II June 2007, taking challenging assignments, writing daily monthly columns, tackling wider array subject matter. Education Training B.A Communication May 2006 George Mason University City State Communication Skills Adobe Acrobat, Photoshop, develop content, Content management, Google Analytics, marketing manager, marketing materials, newsletter, press releases, Rehabilitation, tax law, Technical writing, training materials",DIGITAL-MEDIA
"CONSULTANT Executive Profile Broadcast Management, Media Sales, Radio Station Programming On-Air Broadcast execution success dominate. Skill Highlights Affiliate Sales Manager Local Brand Manager On-Air Personality Social Media Integrator Digital Content Developer Email Marketer Core Accomplishments In career media professional, I've achieved notable success major market on-air personality, Brand Manager, created developed several syndicated radio shows, successfully distributed national broadcast products increased market share many radio consolidators across country. Professional Experience Consultant April 2013 Current Company Name － City State Our team creates develops national programming radio stations across country We syndicate distribute radio shows, imaging packages media content Working Consultant local radio stations, national radio shows, major record labels social media integrators media Sr. Director November 2009 February 2014 Company Name － City State Directed coordinated affiliate sales on-air personnel. Developed, maintained coordinated syndicated radio programs. Developed managed 24 hour national radio formats. Operations Director, Brand Manager On-Air Personality January 2001 November 2009 Company Name － City State Executed content delivery WWDM-FM. Managed daily operations WWDM-FM, coordinated promotions local sales team on-air production. Ranked #1 Persons 18-34 24-54. Education Associate Arts Mass Communications Lincoln College － City State USA Skills Media Consulting Digital Content Analysis Syndicated Development Management Affiliate Sales Management Analysis Radio Podcasting Brand Management Development Digital Content Delivery Music Scheduling Social Media Integration SEO Development Website Development Consulting Services",CONSULTANT
"LABORER Career Focus Looking entry level job challenges. Nolan excellent communications skills, works well others, skillfully making independent decisions. Looking long term job better myself. Accomplishments Captain high school Football Baseball 2014-2015 Lettered Varsity Football 4 years Lettered Varsity Baseball 3 years Lettered Varsity Track 1 year Voted Most Athletic classmates 2015 First Team All Region Football 2014 Second Team All Conference Football 2014 Skills Dependable Fast Learner Trustworthy Hard working Experience 08/2016 12/2016 Company Name － City State Aided Aircraft mechanics, aircraft clean up, restoration. 02/2016 05/2016 Laborer Company Name － City State Categorized livestock sold auction. Worked live animals livestock pens auctioneers. In charge loading unloading livestock. 06/2014 08/2014 Laborer Company Name － City State Part time summer worker charge general labor maintenance parts inventory. Education HVAC New River Community College － City State USA 2015 Advance Diploma Rural Retreat High School － City State USA Certifications CDL Class A Learners Pesticide Applicator Certificate Boating Safety Course Certificate Hunter Safety Course Certificate",AVIATION
"GENERAL MANAGER Summary High-energy Manager successful building motivating dynamic teams. Cultivates company culture staff members feel comfortable voicing questions concerns, well contributing new ideas drive company growth. D riven cut company costs boost company revenue innovative management techniques. Organized diligent, excellent written, oral interpersonal communication skills. Highlights Microsoft Suite Experience General Manager May 2017 Current Company Name － City State Develop comprehensive standard facility operations manual, including written policies procedures facility services. Develop monthly yearly management report outlining key facility statistics summary daily operations. Also report current future concerns client. Submit paperwork financial reporting, including payroll. Maintain monthly inventory supplies, equipment, products. Write articles press releases facility. Recruit key personnel Spa, Food Beverage, Fitness, Sales, Maintenance, Aquatics, Operations, applicable. Ensures staff fully knowledgeable use benefits services, products, programs, activities conducting regularly scheduled staff meetings training workshops. Conduct on-going training/educational programs department. Holds team meetings regular schedule. Assess employees' progress continually; coach employees positive reinforcement, disciplines, necessary, fairly consistently; participate annual performance evaluations, and, necessary, assists termination process. Direct oversee facility operations ensure achievement sales retention goals, business objectives facility profitability. Attend management functions meetings associated client. Develop annual strategic plan highlighting targeted operational, marketing, programming, customer service financial objectives. Recommend develop marketing strategies include planning/coordinating promotions, facility activities effective advertising. Develop implement systematic membership programs target new members, general memberships, infrequent users. Regional General Manager National Sales Manager Jan 2017 Apr 2017 Company Name － City State Direct coordinate daily operations two clubs. Primarily responsible driving sales, service,and operational financial performance clubs. Serve leader driving sales culture, processes, performance throughout company. Train develop sales team consistently achieve exceed budgeted membership sales goals. Drive financial results strategic planning, optimizing associate performance, managing expenses, increasing revenue, streamlining processes, establishing standards increase operational excellence improved member satisfaction. Review analyze relevant data make sound business decisions. Ensure operations executed according company values objectives. Work VP Operations Central Services prepare annual budgets, regular variance statements, annual audits. General Manager May 2014 Dec 2016 Company Name － City State Performed roles General, Sales, Operations Managers. Managed 70 total health club employees, including sales team four operations team 15. Hired, trained, coached sales team, including creating implementing sales team training development programs. Lead sales calls team members establish sales customer retention goals. Built relationships new existing members. Resolved club member concerns. Managed maintenance staff, including creating staff schedules. Ordered supplies maintenance staff member amenities. Reduced annual spending payroll supplies. Created culture accountability trust. Fitness Service Director Jan 2014 May 2014 Company Name － City State Price presented new members regarding personal training packages. Paired new clients personal trainers. Consistently exceeded monthly goals. Insurance Agent Jun 2013 Dec 2013 Company Name － City State Provided service clients' changing insurance needs selling health, dental, accident, travel, limited indemnity insurance. Discussed insurance plans 75 new existing clients weekly. Developed base long-term sources clients using referrals, occupational, special-interest groups compile lists prospects. Exceeded sales goals month, frequently closing month top salesman. Sales Director Sep 2009 Oct 2012 Company Name － City State Responsible setting meeting quotas per Sales Manager Salary, Commission, Quota Agreement. Compile, publish, maintain sales records, including incoming outgoing calls, number tours, referrals, referral attempts, commissions, payroll, closing percentages, bonus records. Ensure sales department meets monthly sales goals. Train, coach, manage membership staff, including following proper Fitness Formula procedures hiring, disciplining, firing. Hold weekly one-on-one meetings member sales team order offer guidance track progress, well chair weekly sales team meetings. Set carry standards communication sales staff club areas. Build maintain strong trusting relationships new existing members efforts generate additional leads. Serve integral member idea-generating sessions goal developing innovative strategies reach potential new members. Awarded Top Sales Director 2009, 2010, 2011. Sales Associate Apr 2006 Aug 2009 Company Name － City State Responsible reaching monthly sales goals set forth Sales Director. Duties included: touring pricing potential new members, well performing weekly follow-up phone calls emails. Required strong organizational skills I often managing hundreds leads given time. Awarded Top sales Manager 2006, 2007, 2008. Customer Service Manager Mar 2005 Mar 2006 Company Name － City State Responsible managing Customer Service Operations Staff. Duties included: hiring, training, terminating employees, well carrying disciplinary action. Responsible member support satisfaction, well member retention. Duties included: organizing executing member activities, addition handling member complaints. General Manager Jul 1998 Dec 2004 Company Name － City State Maintained Power Shack Fitness Facilities. Managed Department Managers. Created annual budgets ensured company's financial success. In company's 20-year history, Power Shack Fitness achieved best years financially 2002, 2003, 2004. ​ Education Bachelor Science Sports Leisure Studies The Ohio State University Skills Outstanding Leadership Problem Solving Motivation Dependable Interpersonal Skills Communication",FITNESS
"PAYROLL ACCOUNTANT Summary Has strong work ethic 7+ years working fast paced environment providing high level support senior management various department teams. Extremely experienced handling Administrative, Accounting, Payroll, Human Resources, clerical tasks. Excellent multi- tasking effectively, implementing decisions, enhancing productivity, meeting companies' goals deadlines, working individual team work environment little oversight. My business background allowed obtain skills organized, detailed- orientated, professional, confidential, trustworthy, patient, helpful, trainable, dependable, resourceful. Highlights Microsoft office (Word, Excel, PowerPoint); internet Outlook QuickBooks SKILLS: QuickBooks, pivot tables, PeopleSoft, People Tools, Microsoft office, CSC Point IN system, Pro Series Strong interpersonal, analytical, problem analysis, technical, organizational, communication, data entry skills. Journel entries sap professionalism, adaptable, trainable. Efficiently able multitask adequately consistent prioritizing tasks Strong leadership great attention detail optimal results Experience Payroll Accountant Apr 2014 Current Company Name － City State ● Processed managed payroll 500+ union non-union employees bi-weekly basis ● Worked closely CFO Controller handling month end close projects, audit, special projects. ● Mentored trained C-level, Managers, Staff ADP (Human Resources Payroll process functions). ● Maintained system confidentiality internal control safe guarded policies compliance GAAP. ● Coordinated well trained HR Finance team inputting new hires, terminations, benefits deductions, tax exemptions, accruals, payouts, union, PTO, salary information ADP. ● Main point contact answering payroll inquiries professionally via phone, emails, person. ● Monitored kept track employee wages, hours, PTO, deductions, accruals, taxes, data ADP. ● Prepared daily, quarterly, monthly, annual reports (Payroll Template, NYS45, 1095, W-2, Journal entries, Overtime, Hours, Inventory report) CFO, Controller, head clinic department analysis. ● Reconciled START 4 bank accounts, pensions, payroll summary, 403b, garnishment deduction payments. ● Handled submitting Voya payments, garnishment check payments, sorting distributing employees' paycheck. ● Implemented new payroll processes reduce payroll discrepancies cutting manual checks. ● Generated provided various reports upper management analysis upon request ADP pay period. Received, filed processed paperwork documents on-boarding employees. Assisted implementing [Type] program decreased payroll errors [Number] %. Prepared reports compiling summaries nontaxable wages, disability, leave, deductions, taxes earnings. Reduced payroll accrual processing time [Number] using payroll reports [Software] Constructed leave pay schedules, processed payroll garnishments worked closely Human Resources pay bonuses, severances, service awards special payments. ​ ​ Accounts Receivable Nov 2013 Apr 2014 Company Name － City State Created payment entries batches 800 invoices. Handled checks kept record Cash received excel. Aided creating sending Notice Cancellation letters companies overdue accounts. Resolved getting company 100% caught cancellation letters 1000+ past due accounts. Managed get 80% incoming profits overdue accounts. Accounting/Finance Intern Jul 2013 Aug 2013 Company Name － City State Retrieved, posted, printed, inputted journal entries. Assisted bank reconciliation, inserting data company books. Attentive handling daily cash sheets, weekly A/P outlays, running A/R, A/P, G/L queries excel. Main Accomplishments:. Gained functionally overview daily operations Accounting/Finance daily tasks. Accounting Assistant Sep 2012 Feb 2013 Company Name － City State Aided A/R A/P department reconciliation 100+ invoices per day using excel. Matched, Coded, batched invoices received given supervisor. Created, prepared, organized files documents easy retrieval coworkers supervisor. Main Accomplishments:. Helped organize files folders Auditors timely neat fashion. Recorded kept record invoices. Administrative Assistant Mar 2008 Apr 2011 Company Name － City State Prepared sent 100+ registration papers making sure everyone received timely complete information. Managed, filed, organized, retrieved 1000+ students staffs files respect confidentiality. Successfully aided helping 100+ students per week inquiries regarding registration. Successfully organized 200 files easy access supervisor, coworkers professors. Education Bachelor Science Accounting May 2014 William Paterson University － City State GPA: GPA: 3.3 Accounting GPA: 3.3 Work History Company Name Skills ACCOUNTING, A/P, attention detail, bank reconciliation, INTERPERSONAL, data entry, fashion, Finance, general ledger, leadership, letters, access, Excel, Microsoft office, Outlook, PowerPoint, Word, neat, organizational, PeopleSoft, problem analysis, QuickBooks, reconciling, sap, supervisor, tables",ACCOUNTANT
"JS SALES REPRESENTATIVE-PSR Summary Customer-oriented, strategic-thinking Sales Management Professional 10+ years experience. Background building relationships, cultivating partnerships, retaining top accounts growing profit channels establishing trust. Persuasive, self-motivated leadership professional expertise management sales. Proven skills promoting products boosting revenue connecting customers effectively communicating sales recommendations. Proactive, well-organized sales leader successful meeting exceeding targets strategic approaches. Skilled lead generator, product demonstrator problem-solver. Skills Relationship selling Territory sales Sales closing Product management pricing Product service knowledge Post-sales support Territory growth Product merchandising Sales Forecasting Client account management Promotional planning Revenue growth Team building leadership Brand management Working collaboratively Organizational People skills Experience Company Name City State SALES REPRESENTATIVE-PSR 09/2013 Current Recipient High Five Award meeting sales customer satisfaction targets; sustaining average relationships company customer. Identified customer needs deliver relevant product solutions promotions meet target budgets. Placed orders answered customer questions in-person, email phone maximize customer service. Fostered relationships customers expand customer base retain business. Kept up-to-date regional market industry trends optimize marketing sales plans. Created implemented store displays, promoting sales growth. Demonstrated product features align customer needs. Created successful strategies develop expand customer sales. Contacted new existing customers outline benefits products. Improved profitability developed pipeline using multiple marketing channels sales strategies. Maximized efficiency time management effectively planning organizing client routes within territory. Monitored customer order process addressed customer issues. Prepared processed contracts order forms new existing customers. Company Name City State BEVERAGE MANAGER 01/2011 04/2015 Developed well-organized beverage system directed highly experienced team consisting 10 bartenders approximately 30 servers provide best hospitality experience customers. Prepared appropriate staff schedules according budgetary guidelines. Oversaw maintained stock levels serve high-quality products consistent customer requirements. Demonstrated strong analytical financial skills maintaining budget, processing payroll, implementing cost controls, evaluating income estimates, profit loss statements, sales labor flash reports. Improved staff productivity conducting training customer service, company policies, safety practices. Created healthy secure environment staff guests enforcement safety sanitation standards. Retained remarkable service standards hiring highly talented staff departments. Trained front house staff restaurant policies procedures, guest service techniques communication skills ensure positive experience. Consistently maintained high levels cleanliness, organization, storage, sanitation food beverage products ensure quality. Exhibited thorough knowledge foods, beverages, supervisory duties, service techniques guest interactions. Performed restaurant walk-throughs gauge timeliness excellent service quality. Company Name City State MERCHANDISER 01/2010 05/2013 Supported sales reps establishing special promotional set-ups providing compelling presentation products. Drove sales profitability goals cultivating positive rapport key store individuals customers. Organized engaging front-facing displays capture customer interest drive revenue growth. Arranged items favorable positions areas store attract customers optimize sales. Communicated coordinated planogram execution store management. Followed prepared sketches planograms arrange consistent shelves, racks bins across various locations. Updated seasonal displays windows mannequins highlight current product lines. Configured arranged up-to-date advertising marketing displays, creatively placed merchandise counters tables promote visibility sales. Company Name City State SALES ASSOCIATE 01/2010 11/2010 Identified customer requirements suggested quality cellular devices utilizing extensive product knowledge. Arranged sales floor presented store visually appealing manner. Consistently met sales goals ensured recurring business nurturing long-term relationship customers. Attained customer confidence providing interactive, engaging reassuring store experience. Maximized customer experience prompt resolution complaints issues. Education Training Morgan State University, Earl G. Graves School Business City BS Hospitality Business Management 05/2011 Completed coursework Finance, Accounting Marketing. The curriculum emphasizes managerial leadership designed develop/prepare students theoretical applied business hospitality knowledge, skills, values attributes. Softball Team",SALES
"LEAD ACCOUNTANT Highlights QuickBooks, Peachtree, In-house Accounting Systems Financial Reporting, MAS 90, FAR, WAWF, Great Plains, Integration Manager, FRx reporting. Hyperion Workspace, Planning, Enterprise, Essbase, Schedules Reports, Crystal Reports, MS Office strong Excel skill Financial Accounting Database Management Budget Administration Performance Reporting Tax Preparation Compliance Forecasting/Trend Analysis Strategic Planning Cash-Flow Analysis Variance Analysis Sarbanes-Oxley Research Compliance Experience Lead Accountant November 2011 Current Company Name － City State Experience various areas including, limited to: operating budgets, financial analysis/planning, financial statements reporting, accounting policies procedure, cash flow, taxes, auditing, business process improvements. Manage various areas financial accounting, budgeting financial analysis. Execute qualitative quantitative analysis techniques minimize risks liabilities. Develop implement system processes achieve financial discipline improve overall efficiency organization. Provide strong analytical skills, good relationship management negotiation skills liaising various large corporate entities, financial institutions various regulatory authorities. Monitor manage daily processes multiple complex revenues streams. Review contracts new pricing schedules researching implementing new accounts accounting systems. Provide subject matter expertise analyzing revenue trends apply corrective measures risk findings. Maintain ongoing communication key stakeholders include accounts, operations managers new markets support teams emerging accounting issues recommend corrective actions. Test internal controls compliance preventing fraud improving accounting processes meeting full compliance GAAP, Federal State law. Stay abreast relevant new market events new product pipeline. Track daily activity firm's new contracts provide recommendations financial related issues. Maintain accuracy completeness deferred revenues enforce timely revenue recognition. Lead develop methods implement revenue test models complex billing structures. Perform trends analysis revenues using quantitative methodology forecast future contingencies. Maintain new revenue backlog inventories periodically testing appropriateness new pricing conditions well accounting policy determinations. Identify risky accounts default communicate account managers corrective actions. Prepare various ad hoc reports upon request senior management requiring knowledge general ledger supporting sub-ledger details. Lead, support, assist external financial audit process. Prepare maintain various incentive payment schedules prescriber program. Lead support billing automation effort streamlining monthly billing process prompt, accurate timely billing customers. Improve cash flows meeting targeted projections. Senior Accountant September 2006 October 2011 Company Name － City State Compiled analyzed financial data used preparation corporate financial statements. Provided support business operations analysis key performance indicators trends. Maintained supervised various systems internal controls financial reporting assessing remediating deficiencies discovered periodic testing making easier reconcile accounts. Collaborated, compiled, prepared budgets forecast operational activities. Maintained general ledger sub ledger accounts posting documenting financial journal entries. Managed maintained corporate closing schedules periodic financial reporting. Monitored maintained fixed assets depreciation schedules ongoing basis. Filed property taxes county ensured compliance corporate sales taxes Federal State. Lead team preparation coordination financial audit process. Reconciled bank statements procured recommendations bank irregularities issues key stake holders. Staff Accountant March 2006 August 2006 Company Name － City State Performed monthly closing cycle, responsible preparing, analyzing, reconciling correcting financial statements management reports homebuilding divisions. Acted primary contact operations' personnel accounting-related matters. Maintained company's systems internal controls financial reporting. Posted financial statement entries; including reconciling documented P L re-classification entries. Verified preliminary sales report composed final corporate reporting. Reviewed reconciled inventory status posted reconciling entries. Prepared corrected preliminary escrow analysis, including extensive analysis escrow account allocation entries. Performed analysis direct profits. Reviewed created roll forward reports builder's reserve runs summary. Reconciled builder proceeds mortgage proceeds. Researched accounting procedures, policy statures, including Sarbanes-Oxley, SEC compliance, IRS, state local tax laws. Education BS Accounting Business Administration 2005 University Maryland University College － City State Accounting Business Administration CPA Candidate Skills accounting, Accounting Systems, ad, analytical skills, auditing, automation, billing, budgeting, budgets, Budget, business operations, business process, Cash-Flow, cash flow, closing, contracts, CPA, Crystal Reports, Database Management, Essbase, senior management, financial, Financial Accounting, financial analysis, financial analysis/planning, Financial Reporting, financial statements, fixed assets, Forecasting, general ledger, Great Plains, Hyperion, inventory, ledger, law, market, MAS 90, Excel, MS Office, negotiation, Enterprise, Peachtree, personnel, policies, pricing, processes, quantitative analysis, QuickBooks, reconciling, relationship management, reporting, researching, Research, sales, Sarbanes-Oxley, Strategic Planning, Tax Preparation, tax, taxes, Trend",ACCOUNTANT
"PASSENGER SERVICES OFFICER Professional Summary A hard working self-motivated Australian professional willing learn develop new skills. I dedicated, organised methodical individual. I good interpersonal skills, excellent team worker active dynamic approach work. I flexible, reliable possess excellent time keeping skills. As aspiring business professional, I looking utilize current analytical skills knowledge well develop skills practical fast-paced environment. Skills Customer service specialist Friendly Calm pressure Federal Aviation Administration (FAA) regulations Cabin technologies Calm pressure Expert problem solver CPR certification Multi-line phones Passion travel Work History Passenger Services Officer 11/2013 07/2014 Company Name – City System Product Training: Complete Systems training: Amadeus Altea Customer Management System Complete Product Training: Singapore Airlines Passenger baggage handling flight check-in Checked average 60 passengers per check-in Being team player helping colleagues achieve targets solve problems meet daily KPIs Serving customers polite professional manner according Singapore Airlines standards Dispatching flights time included overseeing boarding aircraft Demonstrating in-depth knowledge key health safety standards used within industry Working alongside airline duty officers meet KPIs airline standards Consistently achieved airline on-time performance standards Demonstrated ability handle complex situations within given industry safety measures Significantly improved customer experience, regularly converting unhappy customers satisfied customers, something earned employee month June 2014. International Travel Consultant 04/2010 10/2013 Company Name – City Complete Systems training: Galileo Reservations, Universal Desktop, Client Management accounting Complete Product training: Customer sales process Selling Travel products wide range clients Helping train new team members key competencies Handling customer payments accounting Being team player coaching colleagues sales process reach store revenue targets Adopting business strategies including local store marketing financing Dealing customer complaints Providing business solutions Liaising airline representatives wholesales Liaising wholesalers drive sales meet targets Achieved consistent revenue growth targets monthly basis Repeat client base approximately 60 per cent Demonstrated resilience ability upsell products, consistently meeting KPIs adding value sales Significantly improved negotiation skills, regularly converting customers point enquiry sale Gained self directed learning development problem solving skills. Corporate Travel Manager Staff Developer Trainer 08/2014 Current Company Name – City Assisting job sales, product systems training new staff members. Developing staff core competences ensure success. Researching travel options presenting best deals terms customer requirements. Ensure bookings reservations processed accurately. Responding phone enquiries promptly, courteously friendly manner. Filing, photocopying general administrative duties. Building strong relationships clients. Ability achieve branch, team sales profitability objectives. Up selling relevant add-ons, like, insurance, excursions, etc. Negotiating corporate best rates hotels. Advising organising visas passports. Booking rail, hotel, domestic international air travel. Monitoring competitor activity order maintain competitive rates. Complying relevant laws travel business legislation. Handling high numbers incoming calls direct customers travel trade. Offering holidays wide variety long haul luxury destinations, including Indian Ocean, Arabian Gulf, Americas, Egypt Africa Far East. Education Bachelor Applied Science (Aviation) Aviation Business Management Current Royal Melbourne Institute Technology City GPA: GPA: 3.4/4.0 Analytical conceptual thinking, conscientious approach managing workloads. Ability handle, analyse interpret complex data, presenting back based overall analysis made. Advanced problem solving numeracy skills. Accomplished communication skills, written verbal developed numerous essays presentations. · Proficiency areas Microsoft Office, including Access, Excel, Word PowerPoint. 3.5 GPA University Westminster Commencing 3-month scholarship University Westminster. This undertaken via distance learning. 2011 Successfully obtained Certificate III Tourism Retail Sales Physics, Mathematical Methods, English Literature, English Mainstream, Chemistry Biology 1 2009 Parade Secondary College Physics, Mathematical Methods, English Literature, English Mainstream, Chemistry Biology Australian Tertiary Admission Rank: 83.40 Qualifications Diploma Management 1 2012 Management Skills accounting, general accounting, approach, business solutions, business strategies, coaching, Good communication skills, communication skills, oral, Computer Literate, Client Management, clients, Customer service skills, Data entry, Dispatching, English, essays, fast, financing, leadership skills, managing, marketing, mentor, Access, Excel, Microsoft Office, PowerPoint, Word, negotiation, organizational, presenting, presentations, problem solving, problem solving skills, problem-solving skills, Retail Sales, safety, Selling, sales, scientific, self motivated, team player, time management, written Additional Information Nationality: Australian Visa: Tier 5 Youth Mobility (exp: 24/7/2016) Note: Eligible EU passport",AVIATION
"EXECUTIVE DIRECTOR Professional Experience Executive Director January 2009 Current Media Enterprise Alliance. Head-Royce School Instructor January 1974 January 2010 Company Name Chairman January 2005 January 2010 Fine Arts Dept. Head-Royce School (11 members Visual, Music, Drama Dance). Director Summer January 2003 January 2009 Company Name partnership HRS Oakland Unified School District). The program targets disadvantaged middle school students identified teachers principals bright motivated. They given. academic, arts, technology training full scholarship basis six-week summer session. They mentored monthly course year. Education B.A Communications Public Policy 1969 University California Berkeley Communications Public Policy B.F.A 1970 University California Berkeley-Fine Arts M.F.A 1972 San Francisco Art Institute UC Berkeley-Secondary Teaching Credential program 1973 Interests 2006-2008: EOBA/Smart Moves (a community center Sobrante district East Oakland provides tutoring, mentoring, non- violence training approximately 50 children daily basis) Project coordinator 2006-2008 renovation project. Coordinated project East Bay Community Fund, Rebuilding Together Oakland, Temple Sinai, Pulte Construction, Head-Royce School 2005-2007: Destiny Arts (An arts based organization uses dance martial arts violence prevention training) Supervised production promotional video, fund raising, worked Destiny faculty part Head-Royce Art Technology Institute Summer: 2005-2007) 2005-2007: Malawi Youth Project (Implements projects Malawi, Africa) Involved fundraising installation water electrical systems Amai A Chifundo Orphanage Blantyre, Malawi. Also provided funds equipment youth soccer organizations nationally Malawi. 1990- present: Rebuilding Together Oakland (Formerly Christmas April) (Rehabilitates homes low income elderly disabled citizens Oakland, well rehabilitation projects schools community centers) *House captain, volunteer coordinator, project organizer, fundraiser Conference/Panel Facilitator: 2005: Arts Equity-East Bay Youth Access Arts: Groups represented: Destiny Arts, East Bay Asian Youth Center-Streetside Productions, YouthSounds/Bay Area Video Coalition, Oakland Museum, Oakland Fund Arts (Organized panel East Bay Arts organizations talk youth access arts) Pro-Bono Films: Video productions working high school students community non-profits. The films used informational tool, marketing/funding aid. Non-Profit organizations/Video Productions: 2007-08 The East Oakland Boxing Association/Smart Moves (a community center Sobrante district East Oakland provides tutoring, mentoring, non- violence training approximately 50 children daily basis, Oakland, Ca.) 2006: The George Mark Center (treats terminally ill children, San Leandro, Ca.) 2005: Destiny Arts (An arts based organization uses dance martial arts violence prevention training, Oakland, Ca.) 2004: The East Bay College Fund (provides college scholarships disadvantaged youth East Bay, Oakland, Ca 2003: The International Rescue Committee (Helps refugees settle United States) Oakland-San Francisco, Ca. 2002: Oasis: (Hepatitis-C Clinic, Oakland, Ca.) Awards: 2006-2008 Finnie Fellowship: Three year study/travel fellowship Head-Royce school study implement arts curriculum reflecting non-western cultures. 2005 Fellowship Fund Teachers: Study art culture Aboriginal People Australia, Maori People New Zealand 1995 Cyberart: The Merging Art Technology, Arts Education Fellowship, The Council Basic Education, The National Endowment Arts, Getty Center Art Education (Implementation computer technology arts curriculum.) Additional Information Volunteer Work: Community Organizations: 2006-2008: EOBA/Smart Moves (a community center Sobrante district East Oakland provides tutoring, mentoring, non- violence training approximately 50 children daily basis) Project coordinator 2006-2008 renovation project. Coordinated project East Bay Community Fund, Rebuilding Together Oakland, Temple Sinai, Pulte Construction, Head-Royce School 2005-2007: Destiny Arts (An arts based organization uses dance martial arts violence prevention training) Supervised production promotional video, fund raising, worked Destiny faculty part Head-Royce Art Technology Institute Summer: 2005-2007) 2005-2007: Malawi Youth Project (Implements projects Malawi, Africa) Involved fundraising installation water electrical systems Amai A Chifundo Orphanage Blantyre, Malawi. Also provided funds equipment youth soccer organizations nationally Malawi. 1990- present: Rebuilding Together Oakland (Formerly Christmas April) (Rehabilitates homes low income elderly disabled citizens Oakland, well rehabilitation projects schools community centers) *House captain, volunteer coordinator, project organizer, fundraiser Conference/Panel Facilitator: 2005: Arts Equity-East Bay Youth Access Arts: Groups represented: Destiny Arts, East Bay Asian Youth Center-Streetside Productions, YouthSounds/Bay Area Video Coalition, Oakland Museum, Oakland Fund Arts (Organized panel East Bay Arts organizations talk youth access arts) Pro-Bono Films: Video productions working high school students community non-profits. The films used informational tool, marketing/funding aid. Non-Profit organizations/Video Productions: 2007-08 The East Oakland Boxing Association/Smart Moves (a community center Sobrante district East Oakland provides tutoring, mentoring, non- violence training approximately 50 children daily basis, Oakland, Ca.) 2006: The George Mark Center (treats terminally ill children, San Leandro, Ca.) 2005: Destiny Arts (An arts based organization uses dance martial arts violence prevention training, Oakland, Ca.) 2004: The East Bay College Fund (provides college scholarships disadvantaged youth East Bay, Oakland, Ca 2003: The International Rescue Committee (Helps refugees settle United States) Oakland-San Francisco, Ca. 2002: Oasis: (Hepatitis-C Clinic, Oakland, Ca.) Awards: 2006-2008 Finnie Fellowship: Three year study/travel fellowship Head-Royce school study implement arts curriculum reflecting non-western cultures. 2005 Fellowship Fund Teachers: Study art culture Aboriginal People Australia, Maori People New Zealand 1995 Cyberart: The Merging Art Technology, Arts Education Fellowship, The Council Basic Education, The National Endowment Arts, Getty Center Art Education (Implementation computer technology arts curriculum.) Skills academic, Arts, Enterprise, Teaching",ARTS
"TEACHER Accomplishments Monitor school districts delinquent status recommend warrants withhold state funds administered Texas Education Agency effort collect outstanding dues Selected TRS innovative committee member 2015 purpose improving business processes increase productivity. Upon completion, management recognized participating members project's outstanding results, time effort Rewarded outstanding performance 2015 handling numerous issues TRS faced throughout implementation new Health Care vendor responsible handle billing, eligibility, health insurance enrollment 500K members Awarded monetary raise successful completion Bachelors degree program Reconcile statement accounts including researching outstanding invoices, resolve existing discrepancies order avoid unwanted payment delays Recognized work ethics, great customer service skills, involvement team player Experience TEACHER March 2013 Current Company Name Senior Accountant Responsible auditing third party vendor's health insurance billing generated participating school districts within entire state Texas. Monitor school districts delinquent status recommend warrants withhold state funds administered Texas Education Agency effort collect outstanding dues. Prepare monthly analysis detect underlying billing issues provided third party vendor recommend solutions repair prevent future billing issues. Compile monthly Accounts Receivable reconciliation report ensure revenue expense transactions accurately recorded presenting senior management. Provide assistance school district's officials relation State Regulations, Health Coverage Plans, Texas Legislative decisions. Resolve make determination retroactive credit requests received school districts involve complex research billing audits. Review approve third party vendor invoices contract compliance accuracy. Reconcile budget reports reflect internal accounting expenses ensuring fund distributions accurately recorded. Adjust monthly annuity disbursements belonging TRS Retirees erroneously underpaid Health Insurance premium. Approve check refund distributions TRS Retirees made overpayments Health Insurance premium. Research compile annual ad-hoc reports include Affordable Care Act fee versus Health Insurance costs decide future premium rates. Compile current year accounting data generate Comprehensive Annual Financial Report (CAFR). Knowledge state laws related health care insurance programs, retiree health care benefits, financial accounting regulations. Accomplishments Selected TRS innovative committee member 2015 purpose improving business processes increase productivity. Upon completion, management recognized participating members project's outstanding results, time effort. Recovered overpaid costs owed TRS vendors totaled $5M 2009-2014 fiscal years conducting audit previously billed invoices detecting findings overbilled rates compliance contract's terms. Increased productivity 30% lead Accountant Accounts Receivable area implementing automated email collection system generates email 100 entities unpaid status. Rewarded outstanding performance 2015 handling numerous issues TRS faced throughout implementation new Health Care vendor responsible handle billing, eligibility, health insurance enrollment 500K members. Recovered implementation expenses incurred new healthcare vendor transition $83K ""transition allowance provision"" found contract. Awarded monetary raise successful completion Bachelors degree program. Administrative Assistant June 2007 March 2013 Company Name Utilize financial software generate payment documents purchase orders, delivery orders, requisitions, travel advances, general accounting documents. Process payments City Austin credit card system, including reconciling processed credit card transactions ensure usage correct funding codes. Reconcile statement accounts including researching outstanding invoices, resolve existing discrepancies order avoid unwanted payment delays. Analyze dollar balances time remaining existing contracts make recommendations extensions dollar increases. Monitor contract performance delivery services goods enforcing supply chain ensuring billing compliance contract's terms. Authorized record city-owned capital items distributed within department considered fixed assets require identification tags facilitate control accountability. Assist budget team itemizing expenses, revenue, plan operations given period fiscal year order maintain accurate reports including data entry required utilizing ECombs software. Knowledge City practices, purchasing policies procedures, Accounts Payable regulations. Responsible distribution petty cash performing monthly petty cash audits internal custodians department, ensuring policy procedures enforced. Maintain financial information, records, electronic files accordance City Austin Records Retention policies procedures. Maintain good working relationship city employees general public providing excellent customer service skills. Appointed participate interviewer better evaluate potential hires department Aviation. Accomplishments Sponsored department Aviation's Executive Assistant Director, Dave Arthur participate competitive Power Pipeline Leadership Conference Dallas, TX represent City Austin. This conference gave insights career development leadership planning. Proposed paperless system within department completed ""Keeping Green"" project. Once implemented, using ProCard processing electronic invoices E-statements received vendors expect reduce amount time money spent daily basis. Successfully attained funding overdue maintenance repair airport elevators escalators regardless purchasing deadlines fiscal year expired. Demonstrated keen ability work cross-functional teams fiscal year helping short-staffed budgeting team compile expenditures entire Aviation Department. Processed accounts payable documents, general accounting transactions. Assisted attorneys general staff necessary courthouse filings legal documents external locations needed delivered picked up. Performed daily receptionist duties assisting internal external customers regarding law operations procedures well coordinating scheduled meetings department's staff. Maintained record retention accordance City Austin Records Retention policies procedures. Accomplishments Gained knowledge different financial areas purchasing, accounts payable, accounts receivable. Developed database record incoming invoices disbursement payment vendors eliminate duplicate payments. Recognized work ethics, great customer service skills, involvement team player. Specialist Program Technician December2005 April 2006 Company Name Performed data entry enrollment applications child Medicaid assistance, affordable Children's health insurance (CHIP). Oversaw application processing queues Specialty Programs Work Group, ensuring quotas met daily basis. Reviewed incoming applications data entered eligibility database settled discrepancies found stages process. Accomplishments Appointed Assistant Supervisor 3 months hire date due quota exceeds resulted 1500 children enrolled health coverage statewide. Accounting Clerk July 2002 October 2005 Company Name Assigned Accounts Receivable area assist creating invoices statements, well monitoring account balances. Prepared cash balance reports ensured bank deposits accurately recorded. Assisted Accounts Payable processes purchase order requests, payment process incoming invoices. Monitored departmental budget utilizing balance spreadsheets itemized expenditures, income, estimation future projects. Accomplishments Developed knowledge areas Accounts Receivable Accounts Payable. Saved department money despite short-handed status staff budget fall year assisting Accounts Receivable Accounts Payable. Education Bachelors Arts Business Administration CONCORDIA UNIVERSITY － City State US CONCORDIA UNIVERSITY, AUSTIN, TEXAS Bachelors Arts Business Administration, January 2012 December 2014 Associates Arts Business Administration AMERICAN INTERCONTINENTAL UNIVERSITY － City State US AMERICAN INTERCONTINENTAL UNIVERSITY, ILLINOIS Associates Arts Business Administration, November 2010 December 2011 EAGLE PASS HIGH SCHOOL, EAGLE PASS, TEXAS High School Diploma High School Diploma, May 1998 Professional Affiliations MAXIMUS, TEXAS ACCESS ALLIANCE Skills Accounting, Credit, Invoices, Budget, Accounts Payable, Cash, Of Accounts, Accountant, Audits, Billing, Buying/procurement, Customer Service, General Accounting, Operations, Payments, Purchasing, Receptionist, Retail Sales, Accounts Receivable, Basis, Data Entry, Assistant Director, Associate, Aviation, Budgeting, Career Development, Contracts, Credit Card, Excellent Customer Service Skills, Executive Assistant, Fixed Assets, Maintenance, Pipeline, Purchase Orders, Reconciling, Supply Chain, The Accounts, Clerk, Estimation, Finance, With Accounts, And Accounting, Audit, Auditing, Benefits, Collection, Financial Report, Healthcare, Increase, Insurance Billing, Reconciliation, Solutions, Database, Administrative Assistant, Disbursement, Filings, Great Customer Service Skills, Legal Documents, Team Player, Medicaid, Quota",TEACHER
"SENIOR DIRECTOR, INFORMATION TECHNOLOGY Executive Profile A distinguish Director Information technology expertise diverse range industries within multiple industries settings globally. Demonstrated success Network design management, Enterprise Resource Planning implementation management, Cloud Technologies Internet Technologies. Well Organized, results oriented individual proven ability implement standards, processes procedures improve business functionality. Solid management skills, capable building, leading motivating individuals maximize productivity forming cohesive team environments. Exceptional communicator focused building strong client relationships. Skill Highlights Small business development Project management Leadership/communication skills Business operations organization Client account management Negotiations expert Budgeting expertise Employee relations Self-motivated Collaborative Decisive Enterprise platforms Forecasting specialist Knowledge Product Lifecycle Management (PLM) Hardware software upgrade planning Product requirements documentation Self-directed Scrum methodology Performance criteria tracking Core Accomplishments Saved 10 million amortized 3 years using cloud technologies instead buying new infrastructure hardware upgrade infrastructure Weston Educational Group. ​ Directed implementation new Student Information System Customer Relations Management system 2 colleges. Both projects completed on-time budget. Increased core system availability 99.999 developing standards architectural governance implementing best practices. Led successful implementation integration acquired college Weston Educational Group. Project completed month ahead schedule budget. Reduced incidence IT issues 50 globally using visualization tools Tableau DOMO identify trends support tickets resulted training address root causes. Operations Management: Managed technologies 10 campuses spread Florida California Weston Educational Group These technologies used students, faculty, campus administration corporate office staff executives. I oversaw day day operations Information Technology department Weston Educational Group. Staff Development: At Weston, restructured team smaller flexible team used outsourced resources specialized functions. This resulted 60% reduction payroll expense At American Career College West Coast University, I mentored coached employees resulting staff turnover also recognized one best Business Analyst team Campus Management Corporation implemented sites globally. At BatchMaster Software, I launched new consultant group implement manufacturing based ERP system using rapid implementation module I devised. This increased successful implementation 80% reduced implementation time 4 weeks. At BatchMaster Software, I also implemented support team India provided post implementation support based new policies procedures I created. Customer satisfaction increased 75%. I voted employee year 2010 thousand employees outstanding contributions going beyond. Presented industry conferences every year starting 2012 integrated solutions automations tools help improve efficiency data integrity. Professional Experience 02/2015 11/2016 Senior Director, Information Technology Company Name － City State Weston Educational Group Inc, private post-secondary institution focused Allied Health Personal Wellness sector. It 3 major brands campuses spread Florida California. As Senior Director, I oversaw day day operations aspects technology. This included student faculty portal needed support 24/7, Student Information System (SIS) used manage aspects student matriculation lead, financial aid academics, student services career services. ​ Spearheaded phone system migration cloud resulting 99.999 uptime phone system. It also reduced maintenance cost comes outdated system $0 allowed us manage system remotely. Accountable Information Technology (IT) including overall customer satisfaction. Managed team 6 IT professionals. I restructured department reduced team 6 generalized IT personal outsourced functions required specialized functions. This reduced payroll expense 60%. Spearheaded cross-functional initiative achieve smooth integration Missouri College acquired Weston Education Group Strengthened company's business leading implementation industry leading SIS management campuses CRM admissions. Negotiated new contracts vendors reduce prices much 28%. Developed launched regular training sessions help associates common reported issues. Used DOMO visualize trends support cases developed training materials common reported issues. Instituted new web based support ticketing system allowed students, faculty staff members generate tickets requesting help. Prior system staff members could generate support tickets internal system. The new system rules incorporated auto routed tickets based characteristics selected. Recommended implemented enterprise applications onto cloud. This saved organization $10 million amortized 3 years upgraded infrastructure in-house accommodate new enterprise applications. Launched migration staff faculty Office 365 (Microsoft's cloud version office) migrating students. This enabled every user access latest version complete Office suite One-drive individual file storage. From system point view, enterprise access latest versions systems Microsoft plus infinite access Microsoft resources support infrastructure. 07/2009 02/2015 Senior Manager, Student Information System Company Name － City State American Career College West Coast University private post-secondary institution trains students Allied Health sector annual revenue $300 million. Oversaw Student Information System brands student portal, faculty portal several integrations systems CRM system internal applications developed SharePoint platform. ​ ​Hired managed team Business Analysts support engineers support Student Information System (SIS). ​ Developed business processes Service Level Agreements used business analysts support engineers. ​ Oversaw off-shore development team India develop innovative solutions SharePoint platform integrated SIS means adding automation enhance productivity data validation. ​ Managed relationships vendors associated student information system. ​ Started organization IT Manager led team stabilize environment. ​ Collaborated HR department develop on-board training systems. This increased ROI new associated day 1 reduced number support tickets new associates. ​ I key member process planning moving small server room AT&T collocated datacenter. ​ I advised development relocation two West Coast campuses. 01/2005 08/2009 President Company Name － City State Aldreteem Inc created support small mid-sized organizations wanted implement Enterprise Resource Planning systems resources manage system in-house. Accountable entire business including overall customer satisfaction profitability. Created new revenue streams partnering ERP vendors expertise deploy solutions Sage, SAP, Great Plains Epicor. Generated new business signing national agreement leading national hospitality company manage ERP system provide auxiliary IT services. Strengthened company's business leading implementation projects. 03/2001 12/2004 Director, Client Services Company Name － City State BatchMaster Software Inc develops Enterprise Resource Planning system process manufacturing industries integrated Sage Platinum, SAP Business One Microsoft Great Plains. Prior joining eWorkPlace, solution deployed network resellers implementation primary support. I created new revenue streams parties creating Client Services group resellers focused client relationships sales. They could resell services. ​ Increased revenue 60% creation client services department. The department performed implementations support. Created Rapid implementation process reduced implementation months 4 weeks. Strengthened company's business initiating leading development relationship SAP. Spearheaded implementation off-shore support team support customers post implementation. Customers found team helpful upgrades update well phone support software maintenance renewal increased 80%. Created spearheaded customer satisfaction survey resulting 45 increase customer satisfaction resulted customers renewing yearly software maintenance increased revenue. Education 2010 Business Administration Walden University － City State USA 3.85 GPA Minor Leadership Bachelor Science Information Business Systems Technology University Essex － City State UK Member world famous Essex University Afro-Carib Club Played soccer University Skills Enterprise Resource Planning Systems Education Software: Campus Nexus Student, Student Faculty portal Accounting Systems: Sage Platinum, Microsoft Great Plains, AccountMate, SAP Business One Learning Management Systems: Dialoge EDU; eCollege; Moodle Rooms Manufacturing Systems: BatchMaster Customer Relationship Management Systems: Microsoft Great Plains CRM, Campus Nexus CRM, Enterprise BackOffice Systems Microsoft Server Microsoft SQL server Microsoft Exchange Microsoft SharePoint Linux Storage Area Network Active Directory Microsoft Terminal Services Microsoft Remote desktop Services Citrix Network Devices Monitoring Tools Juniper switches, routers firewalls Netgear switches, routers firewalls CISCO switches, routers firewalls Solarwinds network monitoring tools Sophos Unified Threat Management IDERA SQL Management WebSense Virtual System VMWare HyperV Cloud based phone systems Cloud based storage backup Cloud Technologies Amazon Web Services Microsoft Azure O365 Miscellaneous Applications Desktop Applications Microsoft Office suite Sophos Anti-Virus Sophos Mobile Device Management DeepFreeze Desktop management",INFORMATION-TECHNOLOGY
"MECHANICAL DESIGNER Professional Profile ​ Design Engineer proven track record success. Offer excellence analytical decision making product innovation drive business growth collaboration. An articulate presenter ability communicate technical information clear concise manner. ​ Enthusiastic driven design engineer diverse experience across project life cycle, including research development, manufacturing, project leadership. A strong conceptual thinker ability align teams achieve strategic business objectives. ​ Technically-savvy design engineer experienced research, development, design manufacturing various product types Qualifications including certifications Machine Operation Programming (CNC Laser/Punch) expertise Autodesk Inventor, Autocad working knowledge Solidworks comprehensive knowledge Lean Manufacturing principles. Graduate Associates Of Applied Science Degree Computer Aided Drafting Design seeking challenging opportunity process design, development, support. Self-motivated committed improving environmental, health safety conditions driving productivity efficiency. Qualifications Rapid prototyping 3D modeling (Autodesk Inventor/Solidworks) Microsoft office proficient Team player Self-motivated Communication skills Creative thinking Experience Mechanical Designer 10/2011 01/2017 Company Name City State Design Ammonia Processing Control Units using Autodesk Inventor. Create working drawings shop floor. Check update/advise changes P&ID needed. Consult project managers design changes. Solve problems shop floor. 5+ experience CAD modeling. Assisted design engineering projects, including products, parts components. Read interpreted blueprints created engineering drawings sketches. Sketched outline designs used CAD programs create detailed design specifications. Consulted development engineers new products technologies. Researched suppliers raw materials finished goods collaborated purchasing department obtain samples process validation functionality. Attended cross-functional product meetings discuss parts sourcing, lead times production schedules. Managed continuous improvement projects alignment category strategies. AutoCAD Drafter Lathe Operator 06/2010 10/2010 Company Name City State Reverse engineered parts create fabrication drawings. Kept drawings current date. Manufactured parts companies lathe. Polish parts insure free Blemishes. Clean Parts insure free dirt particles Vacuum Packed shipping. Read interpreted blueprints created engineering drawings sketches. Sketched outline designs used CAD programs create detailed design specifications. NC Programmer/Administrative Assistant 07/2000 04/2010 Company Name City State Programmed parts using CNC software. Opened work orders shop floor. Printed drawings associated work orders. Performed price quotes outside work Ran CNC machines needed. Laser Operator 07/1998 07/2000 Company Name City State Ran CNC programs Trumpf Trumatic L260 Punch/Laser L4030 laser Maintenance upkeep machines execellent working condition. Shear Operator 03/1998 07/1998 Company Name City State Cut sheet metal blanks size according job requirements. Polisher 05/1997 03/1998 Company Name City State Deburred parts sharp edges. Parts Sales/Commercial Sales Account Manager 02/1987 02/1997 Company Name City State Opened closed store business. Maintained store safe. Kept stores parts inventory date accurate. Stores commercial sales manager. Education Associates Applied Science Computer Drafting Design September 2011 ITT Technical Institute City State Computer Drafting Design 3.88 Certificates Trumpf Operator Course February 25, 2000 Trumpf Inc City State Trumpf Laser Operator Course, June 18, 1999. Rotolas Training Course February 25, 2000 Aviation Maintenance Airframe Power Plant I Power Plant Delgado Community College City State 2.83 3.17 Power Plant Certificates SolidWorks City State Advanced Custom Training Certification (MLC CAD SYSTEMS) ​ Certificate Productivity Enhancement City State Lotus Notes Productivity Enhancement Copies Certificates available upon request Skills Autodesk (AutoCAD Mechanical, Inventor, Etc.), Client/Server, Closing, Communication Skills, CNC, customer support, Drafting, Engineer, Instruction, Inventory, Laser, Lathe, Linux, Lotus Notes, Mapics, Materials, Mechanical, Microsoft Office, Windows Operating Systems, PDM, Personnel, Polish, Processes, Programming, Project Management, Red Hat, Revit, Sales, Shipping, SolidWorks, Technical Management, User Training,",DESIGNER
"PATIENT CARE TECHNICIAN Professional Summary Proficient caring Nursing team member offering 6 years patient-facing experience. Adept addressing patient needs compassionate care attention detail. Diligent maximizing satisfaction, safety wellness serving patients backgrounds. Skills Patient services Feeding assistance Qualified patient transport Adaptable Professional bedside manner Culturally-competent care Mobility assistance aptitude Infection control aseptic procedures Documenting behaviors Patient assessments Conducting intakes Data entry Measuring bodily fluids Direct patient care Inpatient care Patient privacy Charting clinical documentation Recording vital signs Work History Patient Care Technician 03/2015 Current Company Name – City State Under direction Nurse Manager, designee, Patient Care Technician assists work Registered Nurse meet needs patients order provide safe, quality care Implements progressive mobility guidelines. Ambulating, turning repositioning patients. Uses patient handling equipment tasks lifting, transferring, repositioning transporting patients. may also transport patients within medical center deliver pick specimens prescriptions Assisting activities daily living, including limited to: feeding, bathing, toileting, providing water, answering phone, oral care. Patient monitoring: obtaining, recording reporting vital signs, weights, measuring recording inputs/outputs. Certified Nursing Assistant 05/2014 02/2015 Company Name – City State Helped patients effectively manage routine bathing, grooming hygiene needs Assisted patients mobility needs, including moving beds, organizing wheelchairs preparing assistive devices Gathered dietary information, assisted feeding monitored intake help patients achieve nutritional objectives support Participated fun activities, including bingo music patients day boost mood, improve overall memory provide light entertainment Cared average 7 patients per pm shift facility, delivering high-quality, efficient support meet needs Private Duty Home Healthcare Aide 01/2013 11/2013 Company Name – City State Cooked meals assisted patients eating tasks support healthy nutrition Provided assistance daily living activities dressing, grooming, bathing toileting patient Managed large range services including pet care, phone screening shopping Performed household tasks laundry, dusting, washing dishes vacuuming Accompanied clients medical appointments Retail Associate 12/2009 01/2011 Company Name – City State Organized store merchandise racks displays promote maintain visually appealing environments Offered customer top-notch, personal service polite support boost sales customer satisfaction Skilled using cash register including processing sales discounts refunds Greeted customers, helped locate merchandise suggested suitable options Education High School Diploma Armijo High School City State Some College (No Degree) Criminal Justice And Nursing Solano Community College City State Certifcate Medical Assisting 2011 Boston Reed City Skills Patient services Feeding assistance Qualified patient transport Adaptable Professional bedside manner Culturally-competent care Mobility assistance aptitude Infection control aseptic procedures Documenting behaviors Patient assessments Conducting intakes Data entry Measuring bodily fluids Direct patient care Inpatient care Patient privacy Charting clinical documentation Recording vital signs Work History Patient Care Technician 03/2015 Current Company Name – City State Under direction Nurse Manager, designee, Patient Care Technician assists work Registered Nurse meet needs patients order provide safe, quality care Implements progressive mobility guidelines. Ambulating, turning repositioning patients. Uses patient handling equipment tasks lifting, transferring, repositioning transporting patients. may also transport patients within medical center deliver pick specimens prescriptions Assisting activities daily living, including limited to: feeding, bathing, toileting, providing water, answering phone, oral care. Patient monitoring: obtaining, recording reporting vital signs, weights, measuring recording inputs/outputs. Certified Nursing Assistant 05/2014 02/2015 Company Name – City State Helped patients effectively manage routine bathing, grooming hygiene needs Assisted patients mobility needs, including moving beds, organizing wheelchairs preparing assistive devices Gathered dietary information, assisted feeding monitored intake help patients achieve nutritional objectives support Participated fun activities, including bingo music patients day boost mood, improve overall memory provide light entertainment Cared average 7 patients per pm shift facility, delivering high-quality, efficient support meet needs Private Duty Home Healthcare Aide 01/2013 11/2013 Company Name – City State Cooked meals assisted patients eating tasks support healthy nutrition Provided assistance daily living activities dressing, grooming, bathing toileting patient Managed large range services including pet care, phone screening shopping Performed household tasks laundry, dusting, washing dishes vacuuming Accompanied clients medical appointments Retail Associate 12/2009 01/2011 Company Name – City State Organized store merchandise racks displays promote maintain visually appealing environments Offered customer top-notch, personal service polite support boost sales customer satisfaction Skilled using cash register including processing sales discounts refunds Greeted customers, helped locate merchandise suggested suitable options",HEALTHCARE
"CONSULTANT Summary 7 years professional IT experience Masters degree computer applications; worked mainly Java (JEE) programming languages. Passionate Clean code programming skills Emergent design techniques. Hands experience Test-driven development (TDD) Behavior-driven development (BDD) test automation scripts deliver high quality product. Good java performance improvement reliability experience. Good knowledge achieve high-availability Continuous Integration. Good understanding Relational NoSQL databases. Experienced development processes using Agile, Scrum. Well versed Deutsch culture traditions, worked Deutsch clients colleagues five years stayed client location (Berlin, Germany) around two years. Passed German A1 language certification exam currently pursuing A2. Highlights Java, JEE (Web Services, JSP, Servlet, Struts, JDBC, JMS, MDB, JMX) Spring Ioc, Spring MVC (REST), Spring Security, Spring Remoting, Spring AMQP. Hibernate,MyBatis, Maven, Mockito, WireMock. JMeter, Gatling, JUnit RabbitMQ, IBM MqSeries. Service Oriented Architecture (SOA) Enterprise Service Bus (OSB), Business Process Execution Language, SoapUI BPEL), Web services, XML, XSD, XSLT, XPATH, Xquery, SOAP. Spring MVC RESTFul services JSON XML Web Servers/Tools Tomcat Eclipse/Spring tool suite (STS), Maven Jetty Plugin Oracle Weblogic 11g SOA Server Jdevelopper 11.x Oracle Weblogic11g Oracle Service Bus (OSB) (OEPE) Websphere Application Server -WAS 7.0/WAS 6.0 RSA(IBM) Rational Application Developer RAD 6.0(IBM) Database: Oracle 11g, JAVADB DERBY, HSQLDB, MySql Scripting language JavaScript, HTML Version control Git-Stash, Subversion (SVN) Other utilities UML Enterprise Architect 7.5 (EA) LDAP Jexplorer, MQExplorer, Atlassian stack- JIRA, Bamboo Confluence, Puppet Development Platform Operating Systems Mac OS, Windows 2000/XP/windows7, Linux Quality Assurance Robustness Sonar, performance improvement using JProfiler VisualVM. ELK stack Java melody API monitoring. Experience Company Name January 2013 March 2015 Consultant City Project Identity access management (IAM) ADP Dealer services provide services Automotive dealers help various web based application. Identity access management provides Authentication, Authorization, user management,user provisioning, Single Sign On (SSO), Federation Services OAuth applications. Designed developed RESTFul APIs using Spring framework. Secured APIs Oauth2.0 Basic Authentication protocol. Implemented RabbitMQ API Integration thru Spring AMQP Spring Integration. Implemented pivotal GemFire (In-Memory database) achieve high-performance handle high load Authorization service. Implemented MyBatis persistence framework Identity service. Used Oracle RDBMS user store, implemented Liquibase identity authorization. Improved meaningful unit test coverage till 90+ %. Organized QA Wrote integration test cases performance test cases using JMeter Gatling (Scala) respectively. Used Mockito WireMock mocking framework. Improved API performance 200%. Worked metrics/monitoring tool like ELK (elasticsearch logstash kibana) stack API Dashboard. Used CA Siteminder Authentication SSO provider. Implemented several Java Utilities part innovation helped team. Many times Showcased working software Product management stack holders. Enthusiastic learning new web technologies train team it. Company Name October 2010 December 2012 Senior Associate Software developer City T-System GmbH software arm Deutsch Telekom (T.com), provides vast variety telecom solutions. Cognizant T-Systems strategic business partners. Sofia telecom provisioning system. It developed provide management console manage various element managers like CUCM, Novatec Cisco Voice Gateway. Sofia provisioning system gets orders various external system. According order, Sofia provisioning system delegates orders respective modules. Implemented SOAP web services utilising Oracle SOA suite. Implemented MDS repository Schema WSDL. Used Jdeveloper implement Business process execution language (BPEL). Used Oracle Service Bus (OSB) service integration. Implemented various services IP phones like call waiting, Call Forwarding, Speed Dial Change PIN. These services exposed XML RESTFul services using OSB. Worked Spring MVC application Sofia UI. Created Database adapters top database Objects OSB. Implemented utility data synchronization synch data various external systems Sofia database. Learned completely new technology like OSB provided training coaching team members. Project Business logic Technique (BL-T). Company Name October 2007 October 2010 Associate City BL-T OSS system T-Home investigate Reserve DSL connection place Europe basis parameters like telephone number. It acts intelligent interface NorthBound systems SouthBound systems. Implemented services S1, S2, S3, S4 ... NorthBound systems. Each mentioned services meant carry special process PreOrder. The end result entire process PreOrder updated E2E. Implemented services integration using (JMS) MDB form XML messages IBM MQ Series. Used XBEAN message transformation. Implemented BL-T Admin console using HTML, JSP, JavaScript Struts Framework. Education RGPV University June 2004 Masters Computer Applications India Vikram University June 2001 Bachelor Commerce India Languages Fluent English Hindi, Basic German(A1). Skills ADP, API, Architect 7.5, Automotive, Basic, Business Process, Cisco, coaching, com, CA, Version control, Database, DSL, Eclipse, Fluent English, XML, Gateway, German, Hindi, HTML, IBM, IBM MQ Series, IBM MqSeries, innovation, IP, Java, JMS, JSP, JavaScript, JDBC, JSON, LDAP, Linux, logic, Mac OS, Memory, access, windows7, Windows 2000, MVC, MySql, Enterprise, Operating Systems, Oracle, Developer, OSS, Product management, QA, Quality Assurance, RAD 6.0, Oracle RDBMS, Servlet, Scripting, SOAP, strategic, Struts, telecom, telephone, phones, Tomcat, UML, Utilities, Web Servers, Weblogic, Websphere, XSLT",CONSULTANT
"CHILD ADVOCATE MANAGER Summary To apply creative problem solving management skills growing company. To manage people interface customers using skill best possible way achieve organizational goals. Highlights Active Listening Time Management Service Orientation Critical Thinking Reading Comprehension Systems Analysis Instructing Judgment Decision Making Accomplishments Established executed marketing ideas internal customers. This program resulted consistent service, higher levels service, improved relationships events. Developed forms procedures designed streamline administrative programs. Selected participate lead coach task force instructed various grades 2nd 5th grade. Also guided combined classroom 9th 12th graders educate sports life skills. Experience 01/2015 Current Child Advocate Manager Company Name － City State Evaluate personal characteristics home conditions foster home adoption applicants Serve liaisons students, homes, schools, family services, child guidance clinics, courts, protective services, doctors, contacts help children face problems, disabilities, abuse, poverty. Maintain case history records prepare reports. Counsel parents child rearing problems, interviewing child family determine whether action required. Address legal issues, child abuse discipline, assisting hearings providing testimony inform custody arrangements. Develop review service plans consultation clients perform follow-ups assessing quantity quality services provided. Collect supplementary information needed assist client, employment records, medical records, school reports. 10/2014 01/2015 Data Processor Company Name － City State Confer customers telephone person provide information products services, take enter orders, cancel accounts, obtain details complaints. Check ensure appropriate changes made resolve customers' problems. Keep records customer interactions transactions, recording details inquiries, complaints, comments, well actions taken. Resolve customers' service billing complaints performing activities exchanging merchandise, refunding money, adjusting bills. Complete contract forms, prepare change address records, issue service discontinuance orders, using computers. 06/2014 10/2014 Seasonal Activities Coordinator Company Name － City State Enforce rules regulations recreational facilities maintain discipline ensure safety. Manage daily operations recreational facilities. Administer first aid according prescribed procedures notify emergency medical personnel necessary. Organize, lead, promote interest recreational activities, arts, crafts, sports, games, camping, hobbies. Greet new arrivals activities, introducing participants, explaining facility rules, encouraging participation. 05/2012 05/2014 Assistant Manager Company Name － City State Provide training direction, encouragement, motivation, nutritional advice prepare athletes games, competitive events, tours. Plan, organize, conduct practice sessions. Explain enforce safety rules regulations. Plan direct physical conditioning programs enable athletes achieve maximum performance. Instruct individuals groups sports rules, game strategies, performance principles, specific ways moving body, hands, feet, achieve desired results. 09/2011 04/2012 Professional International Athlete Company Name － City State Assess performance following athletic competition, identifying strengths weaknesses making adjustments improve future performance. Maintain equipment used particular sport. Attend scheduled practice training sessions. Maintain optimum physical fitness levels training regularly, following nutrition plans, consulting health professionals. Participate athletic events competitive sports, according established rules regulations. 04/2011 09/2011 Rental Agent Company Name － City State Greet customers discuss type, quality, quantity merchandise sought rental. Compute charges merchandise services receive payments. Answer telephones provide information receive orders. Provide information rental items, availability, operation, description. Rent items, arrange provision services customers, accept returns. Education 2014 Master Education Leadership Learning Jacksonville University － City State 2011 Bachelor Science Sociology Jacksonville University － City State Alpha Kappa Delta International Sociology Honor Society Member 2011 Graduated Cum Laude Honors Sociology 3.7 2006 High School Diploma General Robert E. Lee High School － City State Skills Strong Work Ethnic Adaptability Professionalism Honesty Integrity Willingness To Learn Volunteer Experience American Cancer Society Hubbard House Potter's House Christian Fellowship Church Refugee Wolfson Children's Hospital",ADVOCATE
"GENERAL MANAGER Summary Dedicated enthusiast years experience sports, health, fitness related settings. Passionate helping others set reach goals wide variety ways. Respected builder leader customer-focused teams committed providing superior customer service. Lead example ensure execution safety, security, quality company operation policies. Experience January 2015 November 2015 Company Name － City State General Manager March 2015 November 2015 Assistant Manager January 2015 March 2015 Promoted manager position recruit, hire, train develop high performing staff consisting Assistant Managers, Member Service Representatives, Trainers Custodians. Responsible oversight gym operations ensure exceptional ""Judgement Free"" member experience well financially successful club. Accountable leading team employees positive, motivating manner continuous assistance employee training development. Created maintained welcoming atmosphere members, prospective members guests ensured staff followed superior customer service guidelines. Managed marketing efforts ensuring staff aware trained marketing promotions. Tracked statistics reports (weekly, monthly, annually). Prepared HR related forms sent Corporate Payroll Team Ordered supplies using specific budget based club requirements. DRxD Pharmacy Associate December 2013 October 2014 Company Name － City State Responsible presentation coordination bedside discharge medication delivery program assigned. units/services patients, reporting responsibility Integration Manager Coordinator. For patients accepting DRxD program, ensured patient enrollment, bedside delivery medications successful completion program requirements discharge. Effectively collaborated worked concert DRxD associates pharmacy personnel ensure successful delivery program. Education BS Kinesiology 12/12 University Montevallo － City State Kinesiology Completed numerous courses sports, health, fitness concentration health promotion. First Aid/CPR/AED Certified Skills budget, Conflict Resolution, CPR, Customer Service, delivery, employee training, First Aid, forms, health promotion, HR, Leadership, Teambuilding, marketing, Multi-tasking, Payroll, personnel, reporting, statistics, Supervision, Time Management",FITNESS
"PROGRAM ASSISTANT Professional Summary Program Assistant supervising experience exceptional people skills. Versed Daxko Operations, membership, childcare. Desires challenging role Membership Coordinator. Experience Program Assistant 07/2013 Current Company Name － City State Billing/Finance, include: Purchase Orders, Childcare billing, refunds credits different programs. Well versed Daxko Operations. Assist training, supervising member services associates. Assisted Program Director payroll interviews multiple programs. Run weekly program rosters reports. Input member information sell different programs. File away CC statements members information various programs. Review approve financial assistance Email mail member invoices. Answer incoming calls emails members accounts programs. Use varies office equipment, ie .Multi-phone systems, computers, fax machines, copy machines. Ordered distributed office supplies adhering fixed office budget. Managed office supplies, vendors, organization upkeep. Answered managed incoming outgoing calls recording accurate messages. Opened properly distributed incoming mail. Greeted numerous visitors, including VIPs, vendors interview candidates. Helped distribute employee notices mail around office. Maintained clean reception area, including lounge associated areas. Screened visitors directed correct employee office. Front Desk/Customer Service 11/2006 12/2010 Company Name － City State member services including limited access health fitness center, sales membership data entry. Ensure services provided quality manner times. Provide accurate information activities programs members participants. Responsible ensuring prompt courteous service delivered members/participants. Controls access health fitness facility. Knowledge program areas members participants well ability refer patrons correct staff member needed. Ensures accounting related procedures followed cash reporting merchandise sales. Data entry service desk staff close deposits. Attend/participate required monthly staff meetings. Takes payments programs memberships. Responsible weekly monthly reports. Handle many tasks one time lots pressure. Answer multi-line phones, takes messages email hand written. Make copies also send faxes. Maintained clean reception area, including lounge associated areas. Helped distribute employee notices mail around office. Greeted numerous visitors, including VIPs, vendors interview candidates. Answered managed incoming outgoing calls recording accurate messages. Directed guests routed deliveries courier services. Managed office supplies, vendors, organization upkeep. Mortgage Document Clerk 03/2002 01/2003 Company Name － City State Retrieving Certifying Ginnie Mae, Fannie Mae, Freddie Mac, FHLB loans. Create loan folders dividers. Audit new loans loan schedule. Input loans Trust System FiTech/Empower. Create new loan lists Excel. Update old loan lists weekly Excel. Answer handle incoming calls pertaining loan lists. Finalize Ginnie Mae, Fannie Mae, Freddie Mac, FHLB loans. Make copies employees. Logging documents log sheet system. Input documents Empower FiTech. Sort File away documents. Janitor/Clerk 11/1996 02/2001 Company Name － City State Employee month September 1997. Recovered organized clothing records. Supervised housekeeping kept track inventory supplies individual rooms. Education High School Diploma 1996 IOWA PARK HIGH SCHOOL － City State Certifications First Aid-October 2013 (American Safety Health Institute) CPR AED Certification-October 2013 (American Safety Health Institute) Emergency Oxygen Certification-October 2013 (American Safety Health Institute) Skills Excellent communication skills Professional phone etiquette Customer service-oriented Microsoft Office/Excel/Powerpoint/Outlook/Word/Publisher AS400 Daxko Operations",BANKING
"FITNESS TRAINER Professional Summary Articulate Certified Personal Trainer driven succeed. Strategic planning client relationship management expert. Looking advance career Planet Fitness take member oriented approach reach much larger scale members. Core Qualifications Very broad background Fitness Industry. Graduated top 10% graduating class. 15+ years motivating people coach getting people perform high level. Diverse background coaching/fitness/sales. Expert communicator help drive success motivate. CPR/First Aid Certified. ASFA Certified Fitness Trainer. 10+ years public speaking engagements sport softball prospective coaches. Experience Fitness Trainer August 2014 Current Company Name － City State Taught implemented classes PE@PF schedule. Made great relationships members gave +1%. Designed specific workouts member made available make members feel special doing. Added biggest loser class make effective enjoyable members. Taught 40+ classes per week. Assistant Softball Coach/Recruiting Coordinator January 2013 Current Company Name － City State Plan, organize, conduct practice sessions. Plan direct physical conditioning programs enable athletes achieve maximum performance. Identify recruit potential student athletes attending games, sending recruitment letters, meeting conducting tours potential recruits campus. Ability use FrontRush application daily monitor recruiting database maintain relationships potential student-athletes. Coached 2013 NAC Rookie Year staff 2013 Coach Year Honors. Assistant Softball Coach/Strength Conditioning Coach September 2012 August 2013 Company Name － City State Aided finding colleges fourteen members team ranging Division I Division III. Built strong networking relationships college coaches level able travel across country time hone skills. Serve tournament host including scheduling games, staff, outside vendors. Golf Department Manager/Senior Sales January 2011 December 2012 Company Name － City State Sold arranged delivery, insurance, financing, service contracts merchandise. Placed special orders call stores find desired items. Maintained knowledge current sales promotions, policies regarding payment exchanges, security practices. Recommended, selected, helped locate obtain merchandise based customer needs desires. Increased sales golf department 30% year one 20% year two. Practiced customer service high volume, busy environment. Athletic Department Assistant/Game Day Manager/Fitness Center Coordinator September 2006 August 2010 Company Name － City State Scheduled athletic facility requests athletic department well outside interests. Scheduled usage of, maintained athletic department vehicles use athletic department well school departments. Processed athletic department purchase orders managed orders received within athletic department. Participated faculty college committee activities. Represented institution community campus events, meetings institution personnel, accreditation processes. Managed equipment six varsity sports intramural programs. Acted site manager soccer, basketball, softball events campus. Also managed field maintenance athletic facilities campus included soccer softball field along college gymnasium. Scheduled student-workers ensure fitness center date. Also made recommendations new equipment made sure equipment maintained date. Assistant Softball Coach January 2004 August 2011 Company Name － City State Member 2005 NFCA/Speedline National Coaching Staff Year. Won 2005 2006 conference championships. Had winning season one season including program best 31 wins 2010. Qualified post season play season region runner-up 2005. Coached seven NFCA/NJCAA All-Americans nine Academic All-Americans. Education B.A Sport Recreation Management May 2014 New England College － City State GPA: Graduated Magna Cum Laude. Sport Recreation Management Graduated Magna Cum Laude A.A Liberal Arts May 2005 SUSSEX COUNTY COMMUNITY COLLEGE － City State Liberal Arts Work History Company Name Company Name Skills Academic, Coach, Coaching, contracts, customer service, database, delivery, financing, insurance, letters, meetings, NAC, networking, personnel, policies, processes, recruiting, recruitment, sales, scheduling",FITNESS
"HR GENERALIST Summary Young, dedicated focused office administrative assistant excels prioritizing, completing multiple tasks simultaneously following achieve project goals. Seeking role increased responsibility authority. SKILL HIGHLIGHTS Microsoft Office proficiency Self-directed Excel spreadsheets Professional mature Meticulous attention detail Strong interpersonal skills Results-oriented Keen understanding grammar Strong problem solver Dedicated team player Executive presentation development Ability maintain confidentiality ACCOMPLISHMENTS Received merit raise strong attention detail, exemplary customer service team-player attitude (Extra Mile Award-2009, 2011) Increased office organization developing efficient filing system customer database protocols. Experience HR Generalist April 2013 October 2013 Company Name － City State Served central point contact employee relations matters. Processed onboarding new hire paperwork ensure employees company system employment payroll purposes. Managed receptionist area, including greeting visitors responding telephone in-person requests information. Served central point contact outside vendors needing gain access building. Supplied key cards building access employees visitors. Managed employee personnel files. Made copies, sent faxes handled incoming outgoing correspondence. Created PowerPoint presentations used business development. Organized files, developed spreadsheets, faxed reports and. scanned documents. Maintained up-to-date employee spreadsheet. Office Administrative Assistant June 2009 August 2012 Company Name Managed receptionist area, including greeting visitors responding telephone in-person requests information. Screened telephone calls inquiries directed appropriate. Designed electronic file systems maintained electronic paper files. Maintained front desk reception area neat organized fashion. Dispersed incoming mail correct recipients throughout office. Made copies, sent faxes handled incoming outgoing correspondence. Created PowerPoint presentations used business development. Organized files, developed spreadsheets, faxed reports scanned documents. Received screened high volume internal external communications, including email mail. Served central point contact outside vendors clients needing gain access building. Planned meetings prepared conference rooms. Maintained up-to-date office contact chart. Answered client questions regarding retirement military buy-back options resolved issues. Developed employee handbooks. Processed retirements military deposits. Mentored, coached trained team members increase productivity. Identified inefficiencies made recommendations process improvements. Waitress August 2010 December 2010 Company Name － City State Assisted guests making menu choices informative helpful fashion. Maintained knowledge current menu items, garnishes, ingredients preparation methods. Delivered exceptional service greeting serving customers timely, friendly manner. Appropriately suggested additional items customers increase restaurant sales. Promptly served food courses alcoholic beverages guests. Answered questions menu selections made recommendations requested. Effectively communicated kitchen staff regarding customer allergies, dietary needs special requests. Regularly checked guests ensure satisfaction food course beverages. Managed closing duties, including restocking items reconciliation cash drawer. Skillfully anticipated addressed guests' service needs. Consistently adhered quality expectations standards. Delivered exceptional, friendly fast service. Accurately recorded orders partnered team members serve food beverages exceeded guests' expectations. Stocked maintained silverware, linen condiments. Education BACHELOR OF ARTS PSYCHOLOGY 12 2012 North Carolina Agricultural Technical State University － City State United States Skills business development, central point contact, closing, client, clients, email, employee relations, fashion, fast, faxes, meetings, access, mail, office, PowerPoint presentations, neat, payroll, personnel, quality, receptionist, reception, sales, spreadsheets, spreadsheet, telephone, employee handbooks",HR
"STAFF ACCOUNTANT Summary EXPERIENCED ACCOUNTANT 15 years accounting financial analysis experience. Expertise budgeting economic analysis, financial reporting, resource analysis/optimization. Solid record performance managing analytical studies, key initiatives, high-profile performance improvement projects. Technical expert analyst complex program issues. Solid critical thinking, problem-solving, research liaison skills. Recognized outstanding communication skills, flexibility, keen political savvy, sense humor, leadership abilities. AREAS OF EXPERTISE: Accounting; financial analysis; program evaluation management; strategic operations planning streamlining; operations management; workforce analysis manpower planning; operational, financial, compliance auditing; profit/revenue analysis; internal control reviews; process improvement simplification; team project leadership; quantitative/qualitative analysis; risk feasibility assessment management; database management; statistical analysis; technical, regulatory best practices research; Skills Lawson, Invision, QuickBooks, MS Word, Excel, PowerPoint, Lotus Notes, Meditech Experience 01/2001 02/2011 STAFF ACCOUNTANT Company Name － City 40 hours/week, ANALYZED FINANCIAL REPORTS AND PROGRAMS TO RESOLVE PROBLEMS. Formatted prepare internal financial reports various entities. Monitored researched significant revenue budget variances, including actual costs versus budgeted costs, recommending alternative courses action. Resolved complex issues involving multiple aspects financial management. Reviewed policies principles plan develop financial controls made changes additions cost allocation codes. ANALYZED AND RECONCILED A VARIETY OF ACCOUNTS AND TRANSACTIONS: Monitored, reconciled, researched, analyzed quickly responded inquiries balance sheet accounts. Updated monthly schedules fixed assets presented findings senior management. Reconciled payroll tax withholdings processing. Prepared monthly journal entries record fixed asset activity maintained construction progress accounts. Assisted researching resolving variances reports. Provided financial statements prepared reports statements. ADVISED SENIOR MANAGEMENT financial-related issues based technical expertise. Identified challenges determine appropriate corrective action. RECOMMENDED PROCESS IMPROVEMENTS continually researching, analyzing monitoring internal controls, financial systems, accounting practices. Recommended new processes improve efficiency accuracy fund execution, monitoring, control, account maintenance. ATTENTION TO DETAIL: PREPARED, RECONCILED AND SUBMITTED TRANSACTIONS: Tracked, updated, reconciled, managed Lawson fixed asset accounting system. Reconciled physical inventories Lawson fixed asset system. Performed monthly reconciliation fixed assets general ledger. Various monthly account reconciliations. Completed regular audits financial controls. Ensured information recorded submitted current accurate. Prepared audit schedule independent external auditors including support documentation. PREPARED CLEAR, CONCISE PRESENTATIONS AND REPORTS based financial analyses audits. Effectively expressed complex, highly technical information understandable concepts ideas management. Generated monthly reports departmental financial reports. Developed talking points, summaries, briefings, reports, data analyses, budget projections, correspondence. Drafted edited documents reviewed content accuracy. DEVELOPED AND MAINTAINED COLLABORATIVE RELATIONSHIPS internal external customers negotiated solutions meet organizational goals objectives. Partnered team members establish streamlined financial business strategies. Served point contact central business office White Marsh, Maryland resolving issues providing guidance relative financial problems. Worked departments ensure expenses accurately recorded accruals purchase order analysis. KEY ACCOMPLISHMENTS: Implemented computerized capital budget review system Lotus Notes email system. Worked closely Washington Hospital Center's management financial accounting systems department. As result, computerized version efficient effective Washington Hospital Center's capital budget review eliminated lost misplaced paperwork. Worked continuous Xerox copier project monthly basis two years successfully identified 200 cost centers Washington Hospital Center. The project identified zero usage copiers. Prepared Excel spreadsheet tracking system cost centers meter usage, previous monthly billing, name cost center name, number, contact personnel, Xerox copier model serial numbers provided WHC's Xerox management. This project resulting information prevented Xerox Corporation double billing Washington Hospital Center non-operational machines prepared journal entries reflect changes. Worked closely various departments design construction, Biomed, finance close work progress accounts. Researched, reconciled analyzed 250 construction progress project accounts utilizing Lawson fixed asset management system Excel spreadsheets. Reviewed support documentation, contracts, hospital's standard operating procedures. Tracked obligations expenditures monthly basis generated Lawson reports. Presented findings Washington Hospital Center's management decided construction progress accounts close out. 01/2000 01/2001 ACCOUNTS PAYABLE REPRESENTATIVE Company Name － City 40 hours/week MANAGED FINANCIAL FUNCTIONS AND COORDINATED DAILY ACCOUNTING FUNCTIONS high profile regional medical facility. Formulated implemented processes reviewing recurring payments processing invoices, vouchers, reimbursements check requests. Performed necessary administrative support payment documentation. LED EXTENSIVE BUSINESS STUDIES identify resolve payment challenges conflicts among business partners. Conducted analyses evaluated effectiveness programs operations determine options problem resolution within company considering impact cost controls. Partnered procurement department resolve pricing quantity issues. CUSTOMER SERVICE Provided assistance advice internal external customers professionally courteously, adhering established timelines response. Identified appropriate referrals alternatives required. Valued management colleagues exceptional customer service practices. EFFECTIVE ORAL AND WRITTEN COMMUNICATION: Communicated efficiently diverse stakeholders customers levels. Independently prepared, designed edited reports, letters, memos, spreadsheets, forms, correspondence, summary statements, briefs, flowcharts documents. Ensured communications adhered organizational standards construction, format, completeness, including rules spelling, punctuation, language use, understandable language guidelines. Education Training 06/2012 MASTER OF BUSINESS ADMINISTRATION Accounting Strayer University － State Accounting 1986 BACHELOR OF SCIENCE Southern University New Orleans － City State Skills account reconciliations, ACCOUNTING, accounting system, accruals, administrative support, asset management, ATTENTION TO DETAIL, balance sheet, billing, budget, business strategies, ORAL, CONCISE, content, contracts, customer service, design construction, documentation, email, SENIOR MANAGEMENT, finance, FINANCIAL, financial accounting, financial analyses, financial controls, financial management, financial reports, financial statements, fixed assets, forms, general ledger, Lawson, letters, Lotus Notes, Meditech, Excel spreadsheets, Excel, office, PowerPoint, MS Word, organizational, payroll, personnel, copiers, policies, PRESENTATIONS, pricing, problem resolution, processes, procurement, progress, QuickBooks, researching, spreadsheets, spreadsheet, tax, WRITTEN COMMUNICATION, Xerox copier",ACCOUNTANT
"CONSTRUCTION AND SITE MANAGER SITE EXECUTION COORDINATOR Summary Registered Professional Engineer extensive experience global project construction management. Team player adept building relationships communicating multi-national project personnel, contractors, management, stakeholders. Resourceful problem solver capable making sound decisions pressure. Self-starter skilled guiding challenging, high-workload projects inception turnover-safely, schedule, within budget-despite limited resources. Proficient Microsoft Office Adobe Pro. Expertise encompasses: *Bid Specification Preparation *Contract Negotiations *Profit Loss Responsibility *Budget Administration/Development *Expense Control management *Leader Worksite Safety *Team Building Mentoring *Workflow Planning *Facility Management Maintenance *Civil, Environmental Structural Engineering *Refinery, Water Wastewater Pipelines *Management Change (MOC) *Knowledge various codes/standards (API, ASTM, AISC, DOT CFR 192 195, PSM) *Engineering, Refining, Offshore/Inland Water Projects *Project Scope development management *Process Hazard Analyses (PHA) leader/participant *Pipeline Hot Tap Stopple Skills Project management Construction Management Team Building Cost Schedule control Bid Specification Preparation Contract Negotiations Profit Loss Responsibility Budget administration/Development Expense Control management Engineering, Refining, Offshore/Inland Water Projects Interpersonal communication skills Excellent written verbal skills Excellent communication skills Leader Worksite Safety Team Building Mentoring Workflow Planning Facility Management Maintenance Civil, Environmental Structural Engineering Refinery, Water Wastewater Pipelines Management Change (MOC) Knowledge various codes/standards (API, ASTM, AISC, DOT CFR 192 195, PSM Project Scope development management Process Hazard Analyses (PHA) leader/participant Pipeline Hot Tap Stopple Accomplishments USPCI/Laidlaw Environmental Services: Cut annual maintenance/repair/replacement costs $750K+ process improvements contract negotiations. Phillips Petroleum Company: Saved $2M landfill engineering construction (hazardous/non-hazardous); saved $1M liner installations; cut annual refinery road paving costs $500K; completed construction 199-foot flare tower three months early; managed five design three fabrication yards jacking $500. Experience 03/2005 07/2016 Construction Site Manager Site Execution Coordinator Company Name － City State Held responsibility Flare And Relief Modifications (FARM), largest Brownfield offshore project company history; $1B initiative involved installing ten flare booms making major platform piping modifications. Oversaw design field works Angola. Assisted defining management change (MOC) terms well developing negotiating contracts. Directed large international workforce comprising 350 contractors, Angolan, company employees. Provided onshore offshore construction 14 offshore platforms 24-inch pipeline. Boosted production almost one million barrels oil meeting corporate World Health Organization (WHO) objective reduce flaring. Achieved ~8.7 million safe man-hours without day away work (DAFW) record-setting total recordable incident rate (TRIR) 0.18. Planned executed multiple platform shut-ins ahead schedule lower predicted production loss volumes. Completed project $100K budget within corporate milestones delivering cost savings $250M. Demonstrated consistent ability lead functional departments matrix organization, manage multiple priorities deadlines, communicate effectively levels organization. Provided construction input pipelines subsea wellhead flow lines new $8B Rosebank floating production storage offloading (FPSO) vessel, operated world's worst climate conditions, North Atlantic. Interacted daily 100+ operations, marine, safety, contractor design team members Korea US. Prepared bid packages contract documents. Led construction, quality assurance/quality control (QA/QC), systems completion teams staff eight. Negotiated contracts three Korean shipyards ensured deliverables met contract specifications time within established budget. Served select four-person team secretly negotiated $2B single-source international contract delivered estimated savings $750M company. Directed aspects operations, including business, safety, engineering, planning, budgeting, site fabrication, QA/QC five modules totaling $2.5B Mafumeira Sul project South Korea. Oversaw review approval marine plans, execution plans, Risk Management Plans (RMPs), HAZIDs, Process Safety Management (PSM) Process Safety Risk Assessments (PSRs). Directed total workforce 3,000+, including 145 company office personnel. Drove efforts minimize production loss, costs, downtime well heighten safety awareness. Met project milestones load-out modules, part motivating shipyard hire additional staff. 03/2001 03/2005 Senior Project Manager Company Name － City State Organized led newly established project management group, pointOne. Assisted sales securing new projects. Negotiated contracts company clients, outlining group duties. Saved large client $1M design construction new shutdown valves piping. Developed successful proposal $200M US government contract repair pipelines post-war Iraq. Drafted proposal preliminary design led project complete 90-inch water main re-route Chicago-O'Hare Airport, preventing long-term water disruption five cities. Guided group deliver $2M revenue annually within two years startup. Project Construction Management Consultant Company Name － City State Spearheaded engineering construction projects clients throughout Oklahoma Louisiana, including Mobil, Continental Carbon, Envirotech, Phillips Petroleum. Ensured fabrication construction compliance engineering drawings, standards, specifications, quality assurance guidelines. Provided engineering construction thermal oxidizers plant water pipeline. Averted legal community issues leveraging right-of-way (ROW) expertise advising company lay new pipeline proposed routing. Improved productivity four-tank weld-out modifying work crew organization methods. Prepared budget presentation client led new water line elevated tanks; developed bid package contract long-term maintenance five elevated water tanks. Led construction several small inland water projects, new production barge, offshore platform modifications, extending two-month contract four years. Commended clients completing projects budget time. 07/2016 Current Consulting Project Construction Manager Company Name － City State Provide various clients project construction management services required. Education Training Master Science Civil Engineering University Missouri Civil Engineering Bachelor Science Civil Engineering University Arkansas Civil Engineering Transportation Worker Identification Credential (TWIC), Transportation Security Administration (TSA)/United States Coast Guard (USCG) Global Entry Card, United States Customs Border Protection Capital Stewardship Organizational Capabilities (CSOC) Supreme Certified, Chevron Corp PMI/PMP developed Operational Excellence (OE) certified Activities Honors Professional Engineering Licenses Arkansas, Missouri, Kansas, Texas, Oklahoma, Illinois, Massachusetts, Arkansas, NCEES Industry Affiliations American Society Civil Engineers (ASCE), Concrete Reinforcing Steel Institute (CRSI) Hold TWIC certificate Skills budgeting, budget, contracts, negotiating contracts, client, clients, design construction, functional, government, Korean, legal, office, works, oil, Organizational, personnel, project management, proposal, quality assurance, QA, quality control, Risk Management, routing, Safety, sales, Transportation, weld",CONSTRUCTION
"CONSTRUCTION MANAGER PROJECT COORDINATOR INSPECTOR Summary To demonstrate architectural construction management skills, help contribute organization's success. Skills Paradox, Microsoft Office Suite Work History Company Name Company Name Experience 01/1995 01/2001 Construction Manager Project Coordinator Inspector Company Name － City State Maintained management information system provide data essential planning control project development. Scheduled, monitored reported progress approximately 90 assigned projects. Ensured adherence time schedules compliance contracts requirements. Responded contractors' correspondence behalf agency. Monitored contractor' performance, quality work progress. Ensured compliance plans specification construction projects. Reviewed identified necessary changes contract based field conditions. Provided technical guidance development staff. Maintained accurate records subsequent authorization payments. 02/1989 02/1994 Resident Engineer/Construction Proj Mgr Company Name － City State Special Projects Unit Construction Manager Supervised reconstruction/restoration $8 million NYC recreational center. Managed approximately 15-20 jobs simultaneously. Coordinated inspected contractor work daily. Conducted weekly site coordination meetings monthly progress meetings. Coordinated contractor work local utility companies City agencies. Negotiated change order work authorized contractor payments. Managed interpretation blueprints specifications project contracts. Established job specifications established project goals procedures. Ensured projects' compliance applicable New York City rules regulations. Evaluated approved contractors' monthly payments. 01/1989 Architectural Assistant Company Name － City State Prepared construction documents presentation drawings support on-going projects. Supported aspects client service. 01/1988 General Office Assistance Drafter Company Name － City State Assisted development bids proposals presentations clients' review. Prepared construction documents support on-going projects. Education Training May 2016 Masters Historic Preservation Pratt Institute Historic Preservation Bachelor Science Architecture City College New York School Architecture Architecture Asbestos Supervisor Certificate Lead Inspector Certificate ATI Asbestos Lead Training Institute － City State Institute Design － City State Perspective Rendering Certificate International Design Seminar, Poltechnico Milan, Italy Certificate Mechanics Institute － City State Activities Honors Professional Women Construction (PWC) Languages Bi-lingual Spanish English. Skills ADA, agency, blueprints, Bi, Construction Manager, contracts, client, clients, Excellent customer service, Fluent English, English, Inspector, interpretation, meetings, Microsoft Office Suite, management information system, Paradox, presentations, progress, project development, project management, proposals, quality, Rendering, Spanish, specification, Supervisor, Team player, verbal communication skills, written",CONSTRUCTION
"DIRECTOR OF FACILITIES AND CONSTRUCTION Executive Profile As Mechanical Engineer, I find tremendously rewarding problem-solve build legacy high-end residential construction commercial endeavors. It's exciting work business owners great vision want build structure around dreams. This business plan! With honesty, creativity, good teams hard work, help put structure imagination. With 15 years experience phases facilities design, construction maintenance; work incorporates Engineering, Univ. Florida MBA, General Contractor's license. As seasoned professional attraction design, construction, operation maintenance: including blue sky inception, concept implementation, Performa budgeting, A&E design, business plan evolved fun place. Thinking big picture details matriculates successful, effective communications many styles clients employees; e.g., Board Members, business owners, senior executives, City County Officials, religious leaders, peers, direct reports. If find need Construction Services, give us call would love help build legacy. Skill Highlights Academically Educated Residential Builds Residential Renovations Commercial Builds Commercial Renovations Building Additions Experienced Cost Estimator Direct Communicator Core Accomplishments $10M Condominium Project Cocoa Beach, Building Town Hall City West Melbourne, 20,000 Leagues Under Sea Aattraction Conversion, Developed Successful 10-year Integrated Facility Plan Walt Disney World, Youngest City Executive Texas, Tau Beta Pi; top 5% Engineers, Air Force Service, Partners Excellence (Disney's highest achievement award) 1999, State Texas Governor's Award Key City Waco, TX, School Board Brevard County Construction Achievement Award, City West Melbourne City Hall Building Award Built LEED Certification, American Society Mechanical Engineers, American Public Works Association Professional Experience 02/2012 04/2014 Director Facilities Construction Company Name － City State Provided day day leadership facilities team, Site Development New Location Selection Coordinator, Negotiated Developers Property Mangers secure 16 new locations Directed Architects Engineers creative iconic new restaurant design, Lead new store construction activities openings Implemented sustainability initiatives Energy Management Programs- Saving Company 23% previous KWH usage average ROI payback 8 months, Implemented selective preventative maintenance program critical equipment Orchestrated targeted renovation work increase restaurant offerings install ""iconic"" wow factors inside outside drive increases guest counts revenue. Implemented strong work order system keyed asset numbers tracking life cycle management cost. 06/2006 Current Project Manager/Construction Engineer/Co-Owner Company Name － City State Provided Construction Engineering Consulting, Project Management Consulting, General Contracting Services Public Private Sector Markets. Services included: Design-Build; Church Gymnasium, High-End Residential, Sports Facilities, Multi-Tenant Construction Projects Single Family Home Construction. Restaurant Additions/ Renovations, Fire Stations, Police Stations, City Halls, Public Works Facilities, School Expansions. Infrastructure projects; Portable Water plant component construction, waste water plant component construction, force mains, lift stations, retention ponds, storm water collection distribution systems. Notable projects include; Smokey Bones Restaurants, City West Melbourne City Hall, City Altamont Springs Public Annex, Construction energy efficient Multi Chiller Ice Plant Installed large facilities, HVAC installations, City Melbourne Fire Administration Building Operation Fire Station 71. 30,000 Square Foot Nested T-Bay Aircraft Hanger Runway Critical Alterations Historic Court House facility 07/2004 06/2006 General Manager Southeast Operations Company Name － City State Lead South East Division Production Resource Group largest Entertainment Technology Provider World. PRG provides Lighting, Audio, Scenic Labor large scale special events including; Super Bowl, Grammy's, MTV's Music Video Awards Large Concert Events Madonna, Rolling Stones, Eagles, U2, Cold Play. Reported President Construction Several Scenic Venues performed Disney Parade Enhancement, Cinderella's Castle Show, Nickelodeon Show Elements, Paramount Parks Christmas Show many others. 03/1999 07/2004 Manager, Facilities Engineering Company Name － City State Lead Engineering Services Department comprised 100 plus employees consisted artists, skilled craftsman, planners, schedulers salaried leaders maintain facilities aesthetics Walt Disney World Magic Kingdom. Functions include: Coached proactive facility team day day maintenance, preventative maintenance, predictive maintenance, entire Magic Kingdom Complex, Ensured system data current accurate, Managed Department Budget ($16M) Managed Magic Kingdoms A&E resources well helped outsource Design Engineering needs, Recruited Managed network Contractors Sub-Contractors achieve accomplish goals objectives Senior management, Rotational Park Duty Manager, trained handle operations park well handle specific guests issues emergency situations, Notable projects: Space Mountain Ride System Upgrade, Fantasy Land Improvements, Big Thunder Mountain Rehab, Pirates Caribbean Rehab, Adventureland improvements Alladin Area Development, Philharmarnic, Small World Rehab, Cinderella's Castle Rehab, Stitches Great Escape, Crystal Palace Major Renovation, Confectionary Rehab, Emporium Expansion, Main Street Café Rehab, Out Door Foods Facility, Ultimately projects managed promote Goal making improvements best guest experience family entertainment industry. Education 2004 MBA Masters Business Administration University Florida － City State Mechanical Engineering California Polytechnic State University － City State Mechanical Engineering General Contractor License additional certifications; Certified Underground Utility License; Excavation Contractor, CUC Advanced MOT (Traffic Management road work), Certified OSHA Safety Rep., Confined Space Certification (Lift Station work) Interests Spending time Family; Water Skiing, Playing Soccer, Hobby Farming Skills Uniquely bringing Mechanical Engineering background alongside General Contractor License allows great relationship Clients, Architects Engineers. Due higher education experience, consulting naturally plays valuable skill set. Some hands-on experience past 20 years includes; Energy Efficiency, Energy Management, HVAC, New Builds, Renovations, Building Add-Ons, within scope Senior Manager Owner Leadership experience jobs ranging $30,000 $30 Million.",CONSTRUCTION
"CUSTOMER ADVOCATE Career Overview Objective To secure Administrative Specialist/Office Manager position use expertise proven skills order positively contribute efficient operation well reputation business Ability Summary Outstanding customer service skills: proven success client needs assessment, providing reassurance customized solutions, ensuring highest level customer satisfaction attainable. Technologically savvy: proficient Microsoft Office Suite (Outlook, Money, Excel, Wordperfect 12), Quatro Pro, Peachtree Accounting, Timeslips 2007, Dictation, ITI Banking Software; expert knowledge Cellular Technology troubleshooting skills smartphones, basic cell phones wireless network connection Proven success call center environment: seasoned operating call center equipment technology; excellent interpersonal communication skills oral written formats Highly skilled secretary: adept accounts receivable payable duties, routine correspondence, handling confidential client information Demonstrated loyalty dedication company's missions Formally educated illustration, photography, basic graphic design Skill Highlights Microsoft Office Suite Peachtree Accounting Spreadsheet development Schedule management Telephone Skills Scheduling Travel booking Minute Taking Customer Service Critical Thinking Creative Problem Solving Cellular Expert Troubleshooting Smartphones Troubleshooting Network Connections Troubleshooting Internet Wi-Fi Connections Core Accomplishments Calendaring Planned meetings travel CEO. Process Improvement Oversaw implementation new phone system resulted cost-effective service. Research Investigated analyzed client complaints identify resolve issues. Multitasking Demonstrated proficiencies telephone, e-mail, fax front-desk reception within high-volume environment. Customer Service Handled customers effectively identifying needs, quickly gaining trust, approaching complex situations resolving problems maximize efficiency. Payroll Assistance Assisted payroll preparation entered data cumulative payroll document. Professional Experience Customer Advocate September 2007 March 2015 Company Name City State Answered high volume incoming calls national call center current prospective customers well sales associates Actively listened client ensure complete understanding concerns provided innovative individualized solutions Conducted complex problem solving made sure client obtained resolution, reassurance positive customer service experience end phone calls Accessed client account database retrieve information update changes, maintaining personable professional phone conversations customers Flexibly adjusted communication styles caller, particularly terms level familiarity cellular technology service structures, ensure understood instructions, policies procedures Administered device-related troubleshooting Kept records customer interactions transactions, recording details inquiries, complaints, comments, well actions taken Maintained up-to-date knowledge constantly changing services products, order provide customers accurate information best solutions. Legal Secretary January 2006 May 2007 Company Name City State Prepared court documents, deeds, real estate transfer statements, purchase agreements, contracts, power attorney, wills, routine correspondence Performed accounting duties including accounts receivable, accounts payable, entry time slips, monthly billing, payroll, payroll taxes, balancing trust accounts estates Greeted clients offered seats waited, updating appointment status Scheduled appointments clients, administering reminders clients lawyers Ensured office well-stocked supplies organized maximum efficiency. Administrative Assistant/Customer Service Rep August 2005 January 2006 Company Name City State I worked directly President Doane College Chief Financial Officer schedule plan meetings events, put together materials fall board meeting, took minutes, handled board member inquiries, booked travel arrangements created itinerary work trips. Retail Banking Representative II June 2002 August 2003 Company Name City State I provided excellent customer service, assisting customers account inquiries via phone person Opened accounts, solved problems cross-sold financial products Scanned checks, daily balancing drawer, ATM, vault total branch balancing Education Bachelor Arts Majors: Fine Art Biology 1985 Doane College City State Presidents Scholarship, Doane College 4 years Outstanding Achievement Scholarship, Doane College- 4 years Pallet Scholar Award, Doane College- 4 years American Legion Award, Loup City, NE 1981 Special Recognition Award Outstanding Yearbook Editor 1985 Mary L. Chapin Senior Art Award, Doane College 1985 Yearbook Editor Co-Head Photographer -1984 1985 President member, Delta Chi Upsilon Sorority President member, Doane Art League Art Editor, XANADU literary magazine Alpha Lambda Delta Cardinal Key Honor Societies GPA: 3.44 Skills Office accounting accounts payable, accounts receivable, payroll, billing, taxes Customer service excellence executive administrative assistance personal banker, national call center representative major wireless company, secretary President college, secretary lawyers office Problem solving critical thinking billing, service, sales, wireless network troubleshooting, wireless device troubleshooting",ADVOCATE
"DESIGNER STYLIST Summary High-achieving Sales Associate offering extensive background customer service, sales, client relations merchandising. Self-directed self-motivated team player also works well independently. Highlights Reliable punctual Cash handling accuracy Organized Time management Detail-oriented Strong communication skills Flexible schedule POS systems Energetic self-starter Excellent communication skills Experience 02/2014 11/2014 Designer Stylist Company Name － City State Cut, trimmed shaped hair hairpieces, based customers' instructions, hair type facial features, using clippers, scissors, trimmers razors Analyzed patrons' hair physical features determine recommend beauty treatment suggest hair styles Scheduled client appointments Eyelash extensions Utilized bleach, dye, tint hair, using applicator brush Shampooed, rinsed, conditioned dried hair according state regulations Demonstrate sell hair care products cosmetics Used cash register, charge daily total sales, answered phone. Helped customers select products best fit personal needs. Processed average 30 transactions day timely manner. Answered customers' questions addressed problems complaints person via phone. Opened closed store, included counting cash drawers making bank deposits. Helped customers select products best fit personal needs. Maintained visually appealing effective displays entire store. Educated customers product service offerings.Offered exceptional customer service differentiate promote company brand.Consulted customers latest styles trends.Kept showroom clean maintained neat, orderly product displays.Built customer confidence actively listening concerns giving appropriate feedback. 12/2012 11/2013 Stylist Receptionist Company Name － City State Cut, trimmed shaped hair hairpieces, based customers' instructions, hair type facial features, using clippers, scissors, trimmers razors Analyzed patrons' hair physical features determine recommend beauty treatment suggest hair styles Scheduled client appointments Eyelash extensions Utilized bleach, dye, tint hair, using applicator brush Shampooed, rinsed, conditioned dried hair according state regulations Demonstrate sell hair care products cosmetics Used cash register, charge daily total sales, answered phone. Computed sales prices, total purchases processed payments.Described merchandise explain operation merchandise customers.Operated cash register process cash, check credit card transactions.Administered point sale opening closing procedures.Explained information quality, value style products Influence customer buying decisions. 07/2012 09/2012 Stylist Company Name － City State Cut, trimmed shaped hair hairpieces, based customers' instructions, hair type facial features, using clippers, scissors, trimmers razors Analyzed patrons' hair physical features determine recommend beauty treatment suggest hair styles Scheduled client appointments Men's Haircut Utilized bleach, dye, tint hair, using applicator brush Shampooed, rinsed, conditioned dried hair according state regulations Demonstrate sell hair care products cosmetics. Administered point sale opening closing procedures.Guided customers choosing items reflected personal style shape. 01/2011 01/2012 Student Stylist Company Name － City State Cut, trimmed shaped hair hairpieces, based customers' instructions, hair type facial features, using clippers, scissors, trimmers razors Analyzed patrons' hair physical features determine recommend beauty treatment suggest hair styles Scheduled client appointments Utilized bleach, dye, tint hair, using applicator brush Shampooed, rinsed, conditioned dried hair according state regulations Demonstrate sell hair care products cosmetics. Explained information quality, value style products Influence customer buying decisions.Guided customers choosing items reflected personal style shape. Education 2012 Cosmetology License Licensed Cosmetologist Marinello's School Beauty － City State USA Licensed Cosmetologist Glendale, CA State California Barbering Cosmetology: KK538342 2010 High School Diploma High School Eleanor Roosevelt High School － City State USA Skills Profound ability address customer concerns, demonstrating empathy consistently moving customer towards commitment. Proved ability persistence, overcome obstacles, consistently strives improve skills achieve goals. Uncommon ability organize control job responsibilities, particularly accuracy productivity related work flow. In-depth ability multi-task manage multiple projects fast paced environment. Uncommon detail oriented excellent problem solving follow-up skills. Strong interpersonal skills; remarkable ability achieve results team leadership. Excellent time management skill knowing long subject take made-up working quickly accurately time-pressured conditions. cash register, POS system, answering phone",DESIGNER
"P DIRECTOR, INFORMATION SYSTEMS PACS ADMINISTRATOR/IS SYSTEMS ANALYST Summary I developed solid history managing multiple projects employees simultaneously implementing workable strategies constant focus future company. The combination proven success IT Management, Project Management, PACS development implementation, communication skills developed Public Relations Manager creates rare level proficiency problem-solving ability complement success company project department. Highlights COMPUTER SKILLS Windows PC Server OS platforms current, MS Office, MS SQL Server 2000-2008, UNIX, Linux, Internet Explorer, Adobe Photoshop, FrontPage, Dreamweaver, Flash, PowerPoint, Photo Finish, PageMaker, WordPerfect, IMAP4, plus many others.. PACS/HIS Related: CPSI All modules HIS, ChartLink, ClientWare, EMR All versions ImageLink PACS software server systems (directed development) Non-CPSI McKesson PACS, E-Film, Philips iSite, Sectra, GE Centricity Current GE, Philips, Toshiba, Siemens, Konica, Kodak Fuji radiology modalities (US, CT, CR, MR, etc), AS400, HMS, SpeechQ, MModal DocQRoute, Kronos, HMS LETTERS OF REFERENCE MATERIAL EXAMPLES AVAILABLE UPON REQUEST Accomplishments As Director Information Systems South Baldwin RMC, I responsible leveraging technology, security communication resources within hospital 6 outlying properties. This position required coordinating IS Leadership corporate parent, Community Health Systems, balancing local Administration. Early tenure, able develop new level communication cooperation Nursing, Financial, Administration, Physicians, IS CHS Corporate. I sat number committees within company community maintain cooperation allowed us advance. In addition successfully developing mentoring exceptional IS team 6 two years position, implemented first three phases Electronic Medical Record hospital owned physician offices, completed new data center implementation, conversion fiber backbone communications digital phone system, Windows 7 upgrade 800 users total systems upgrades clinical departments. This facility shifted higher level within CHS network 250 hospitals awarded numerous national accolades third-parties due changes made department team. Experience Director, Information Systems PACS Administrator/IS Systems Analyst City State Company Name Aug 2012 Jul 2014 As Director Information Systems South Baldwin RMC, I responsible leveraging technology, security communication resources within hospital 6 outlying properties. This position required coordinating IS Leadership corporate parent, Community Health Systems, balancing local Administration. Early tenure, able develop new level communication cooperation Nursing, Financial, Administration, Physicians, IS CHS Corporate. I sat number committees within company community maintain cooperation allowed us advance. In addition successfully developing mentoring exceptional IS team 6 two years position, implemented first three phases Electronic Medical Record hospital owned physician offices, completed new data center implementation, conversion fiber backbone communications digital phone system, Windows 7 upgrade 800 users total systems upgrades clinical departments. This facility shifted higher level within CHS network 250 hospitals awarded numerous national accolades third-parties due changes made department team. I brought South Baldwin Regional Medical Center facility's first IS-based PACS Administrator. After initial reorganization PACS environment creation PACS related support procedures documentation, responsibilities quickly expanded IS projects I identified productivity improvements could made. Some projects included: Becoming 24/7 dedicated technical resource Radiology functions, meaningful use implementation coordination, fileserver redesign stable productive use, network system optimizations needed improve efficiency, outlying clinic improvements encourage ""single-company"" relations, number others needed. My primary focus always providing necessary tools support constant improvement patient care. Manager, ImageLink PACS City State Company Name Jun 2006 Jul 2011 My hiring position CPSI Senior Project Manager ITS Special Projects division. After 3 months position, I recruited ImageLink PACS division Implementation Project Manager. Before promoted Assistant Manager Manager division, primary responsibilities system install scheduling, preparation complete onsite implementation. The three week onsite implementation ImageLink system entailed; coordinating server placement networking hospital IT, directing installation server reading hardware, coordination modality vendors establish DICOM communication new system, integration CPSI vendor HIS, Radiologist staff training conversion data previous Radiology system. A number sites requested perform conversion data without involving previous vendor. Success situations required developing in-depth familiarity numerous systems, including: McKesson, GE Centricity, Philips iSite, OrthoView, E-Film Spectra PACS systems. Because responsibilities included development planning Programming travel Sales assist promoting ImageLink product, I acquired additional familiarity competitor systems order keep ImageLink current needs customers provide employees training relevant implementations. This broad spectrum involvement multiple PACS systems left knowledgeable use, tools configuration. CPSI Mobile In September 2006, ImageLink use 27 CPSI's 950 hospitals nationwide. Of 101 sites added time ImageLink, I implemented 58, either directly onsite supervisory capacity retaining ultimate responsibility installs overall performance division employees. IT Services/Public Relations Project Manager City State Company Name Oct 2003 Apr 2006 In addition managing aspects company's information systems, I handled development execution public education outreach plans materials, including public meeting organization facilitation, direct mail, printed collateral, website updates public relations events. Our primary clients included City Tucson, Arizona Department Transportation, Pima County, Nevada Department Transportation Federal Highway Administration. ICS Director Senior Hardware/Software Support Technician City State Company Name May 2002 Jun 2003 After accepting full authority corporate information, communication security systems, primary responsibilities included: Employee management, cost control, developing directing implementation IT related projects, assuring team I consistently maintained systems services customers employees relied on. My efforts position resulted 60% increase employee productivity development first Private Label Auction site, one key clients, creating first source income ICS Department. Spending ICS Department decreased $100,000. I hired position direct assistant Vice President ICS (Information Communication Services) Department. My duties included: Project management, documentation policies procedures, reporting overall status ICS Department. During year, I built first comprehensive ICS procedure manual well creation replacement corporate IT communication related policies. Education High School Diploma Mount Desert Island High School Skills PROJECT MANAGER, ITS, PACS, RADIOLOGY, DICOM, INTEGRATION, INTEGRATOR, MCKESSON, NETWORKING, SALES, SALES TO, SCHEDULING, STAFF TRAINING, TRAINING, WITH SALES, CLIENTS, SECURITY, DIRECT MAIL, PUBLIC RELATIONS, DOCUMENTATION, BACKBONE, DATA CENTER, MENTORING, PHONE SYSTEM, WINDOWS 7, COST CONTROL, INCREASE, SYSTEMS ANALYST, PROJECT MANAGEMENT, ADOBE PHOTOSHOP, AS400, DREAMWEAVER, EMR, EXCELLENT MULTITASKER, FLASH, FRONTPAGE, HMS, INTERNET EXPLORER, KRONOS, LINUX, MS OFFICE, MS SQL SERVER, MS SQL SERVER 2000, PAGEMAKER, PHOTOSHOP, POWERPOINT, PROBLEM-SOLVING, SIEMENS, SIMULTANEOUSLY, SQL, SQL SERVER, SQL SERVER 2000, TECHNOLOGY MANAGEMENT, UNIX, WORDPERFECT",PUBLIC-RELATIONS
"COMMUNICATIONS SPECIALIST Professional Summary Five years experience Communications Social Media, strong visual sense creativity, excellent writing skills, ability organize manage teams projects. Familiar skilled MS Office Adobe Creative Suite 6; able learn new programs. Skills Adobe Creative Suite 6, Microsoft Office, Windows applications, Multimedia production, Public relations, Media relations, Social media managing, Exceptional listener, Analytical/Research skill, Computer/Technical literacy, Flexibility/Adaptability/Managing multiple priorities, Leadership/Management skills, Multicultural Sensitivity/Awareness, Problem-Solving, Reasoning, Creativity, Teamwork. Experience 05/2014 05/2016 Communications Specialist Company Name － City State Created managed several different social media outlets; including Facebook, Flickr, Google Plus, Hootsuite, Instagram, Pinterest Twitter. Successfully grew company's online media presence %600. Organized, presented, initiated PR plan Kind 10K. Filmed, edited, uploaded several videos. Led groups food processing, composting, packaging. 01/2014 01/2016 Multimedia Production Coordinator Company Name － City State Multimedia production slideshow utilizing Mac Windows applications. Configure pictures/videos proper slideshow presentation. In depth knowledge Microsoft Office Microsoft Office Mac. Created several projects using PowerPoint Excel applications. Design, built, maintain, setup server multi-operating system. Provide service support staff/students computer issues production events. 01/2014 12/2015 Graphics Photojournalism Company Name － City State Managed worked Adobe Creative Suite 6; including Adobe Bridge, Dreamweaver, Illustrator, InDesign, Photoshop, Premiere Pro. Created several designs Montreat College, well portfolio photojournalistic photos. 08/2013 01/2016 Digital Media Production Film Production Company Name － City State Filmed several short movies well correctly film shots. Learned storyboard, setup actors, scripts, shot locations. Have understanding iMovie, Final Cut Pro, Windows Movie Maker. Created several recruitment videos high school football players. 04/2013 08/2014 Editor Whetstone (College Newspaper) Company Name － City State Managed team 4 7 reporters, 2 3 copy editors, layout designer. Worked closely copy editors layout designer resolve layout issues, grammatical errors. Planned, coordinated, implemented meetings due dates. Personally wrote several articles; including sports, business, breaking news. Collaborated President college, SGA (Student Government Association), colleges. Setup manage social media accounts; including WordPress, Twitter, Facebook, Instagram. 08/2012 12/2014 Business Manager Whetstone (College Newspaper) Company Name － City State Achieved numerous advertisements Whetstone. Money managed took care receipts bills. Education May 2016 Bachelor Science Communication Journalism Montreat College － City State",DIGITAL-MEDIA
"CONSULTANT Professional Summary Highly organized Microbiologist successful managing people time, expertise Molecular Genetic Research, Quality Control System Operations, Cross Functional Leadership, Consulting, Training Development Validation new products facilities. Skills RNA isolation knowledge Proficient PCR In-vivo transcription Published researcher Skilled genotyping Protein isolation Southern blotting Transcription profiling Equipment maintenance Statistical analysis ELISA assay Expert design control ISO 9001 environment Extraction Separation purification techniques Trained lab safety MS Office proficiency Training proposals Expert developing inventory systems Creative instruction styles techniques Certified Training Specialist Consulting Project management Presentations expert Charismatic public speaker Skilled working special needs adults Proficient creating maintaining schedules Taught Aseptic technique lessons 400 participants Instructional technologies knowledge Intuitive people management skills Assisted OOS Investigations Change Control Quality Systems RDP, NCBI, TIGR, KEGG, OMIM, Entrez, Minitab, PSI-Blast, Tree View, Gen Bank, Pub Med, Gene Pix Pro 5.0 analysis COGS CDD MS Office, MS Outlook, Citrix Sever, FTP clients, LIMS, SAP, Isotrain, IKAT, VIBES, COGNOS, Word, Power Point, Access, Outlook. Work History Consultant 04/2016 Current Company Name – City State As Consultant, I provide consulting technical training proper aseptic techniques FDA regulatory compliant behavior required working aseptic and/or clean environment. Clean-room (Aseptic)Gowning Technique Training (ISO 5 ISO 8)* Clean-room Technique Training (ISO 5 ISO8) Clean-room (Aseptic)Manufacturing Technique Training (ISO 5 ISO 8) Environmental Monitoring Technique Training Aseptic Cleaning Technique Training Sterile Gloves Techniques Training Basic Aseptic Technique Training. Consultant Microbiologist 12/2016 05/2017 Company Name – City State Conduct Bio Burden testing, Media Testing, water clean steam testing Aseptic GMP Facility Qualification. Facility Qualification equipment/process methods validation MODA (environmental monitoring system) development uses. Commissioning Qualification Validation (CQV) activities Lead teams validation professionals, provided subject matter expertise validation variety utility, facility process equipment. Developed project scope statements, estimates proposals. Developed policies, programs, standard operating procedures. Developed executed validation documents/protocols equipment compliance. IQ OQ documentation development execution MODA System. Provide regulatory, quality compliance solutions pharmaceutical, biotech, medical device regulated industries. Develop microbiological monitoring, control continuous improvement strategies API fill-finish manufacturing, fermentation, recovery purification, aseptic processing non-sterile manufacturing. Design administer microbiological programs including environmental monitoring, investigations laboratory manufacturing microbial excursions out-of-specification findings, laboratory audits, optimization management, laboratory facility design qualification, cGMP compliance, Pharmacopoeia compliance, barrier isolator design microbiological validation, microbiology method protocol development, validation technology transfer, contact lens care formulation development, manufacturing, stability testing product release, disinfection, sterilization use biological indicators, cleaning validation, process development, regulatory audit response (e.g., FDA 483 warning letters), regulatory dossier development support, Process Analytical Technology (PAT). Support microbiology rapid microbiological method suppliers industry end-users developing next generation technology platforms, validation testing plans, financial return investment (ROI) strategies, commercialization approaches, global regulatory pharmacopoeia compliance. Act subject matter expert microbiology technology companies due diligence, partnership, collaboration, merger acquisition activities. Expert witness matters related pharmaceutical microbiology, ophthalmic formulations, contamination control, antimicrobial preservative effectiveness, sterilization, pharmacopoeia interpretation compliance, USP microbiology test methods, laboratory manufacturing GMPs, formulation development stability, sterile nonsterile manufacturing, research development, product quality. Corporate Trainer/Lead Aseptic Technique/Behavior Specialist 12/2011 12/2015 Company Name – City State Spearheaded expansion development initiatives Aseptic Area. Used role-playing, simulations, team exercises, group discussions, videos lectures instruct participants variety ways. Assessed training needs surveys, interviews employees, focus groups consultation managers. Created online training program used video training conferences. Organized training 25 new employees per week. Increased performance scores 80% developing new employee processes. Extensively trained new existing employees. Planned delivered account management training average 10 account managers per week. Reviewed daily metrics account executives employees evaluate strengths weaknesses. Monitored participant workflow behaviors throughout training process. Conducted one-on-one tutoring sessions new employees. Administered performance reviews evaluate participant's progress. Clearly communicated objectives lessons, units, projects participants. Used variety assessment tools strategies improve instruction methods. Addressed questions training program participants. Created online training courses Aseptic Terminally Sterile Area. Assumed ownership training program initiatives. Align functional managers management training records ensure individual training plans training records accurate date accordance 21 CFE Part 11 Identified core competencies assigned functional areas develop, within Quality System, short long-term planning strategies initiatives accordance 21 CFR 820 Assess external service providers and/or site staff training needs support development eventual training programs Terminal Sterilization Filling Line. Participated research regulatory issues dissemination regulatory information Production, QA, QC, R&D departments senior management required. Actively, participated evaluation regulatory compliance documents/ products/ process/ test method changes. Reviews labeling labels compliance regulatory requirements. Conducted internal audits. Lead department initiatives improve current processes procedures. Quality Control Assistant Scientist 10/2010 10/2011 Company Name – City State Executed experimental tasks Obtained interpret experimental data Conducted TMC, LAL, Micro-ID, TOC, Purification Test Reviewed edited protocols standard operating procedures (SOPs) Maintain regular laboratory system functions group Ensure compliance cGMP, FDA, SOPs guidelines regulations. Performed tests water, environment detect harmful microorganisms obtain information sources pollution contamination. Cleaned maintained laboratory equipment. Stocked rotated prepared growth media. Performed routine monitoring cleanroom manufacturing environments Performed micro'ID organism analysis. Perform compliance adherence checks FDA, GMP regulations Collected analyzed biological data relationships organisms environment. Interpreted research findings summarized data reports. Complied Good Laboratory Practices Title 21 CFR Part 11. Collected processed specimens clinical protocols. Laboratory Manager Laboratory Technological Assistant/ Research Assistant/Trainer 08/2007 06/2009 Company Name – City State Ordered laboratory equipment supplies. Operated genetic analyzer sequence DNA. Kept accurate databases specimens collected stored repository. Collected processed specimens clinical protocols. Successfully completed transcription profiling experiments. Complied Good Laboratory Practices Title 21 Code Federal Regulations Part 11. Scheduled trained student staff members. Managed overall laboratory functions. Investigated impact intrinsic target properties siRNAs pharmaceutical properties. Extracted DNA genotype samples using SNP technology. Interpreted research findings summarized data reports. Collected analyzed biological data relationships organisms environment. Programmed computers store, process analyze data. Maintained laboratory instruments developed new laboratory equipment. Interpreted test results developed nonstandard tests. Ordered chemicals analysis prepared reagents analysis. Maintained compliance DEC EPA. Set standards sampling analysis data interpretation using effluent analysis. Operated wet methods instrumentation analysis. Accurately inventoried lab chemicals supplies. Monitored maintained specialized lab equipment (e.g. Minispec, shared microscope, etc.), laboratory supplies, materials. Trained developed undergraduate research assistants proper protocol procedures HIV lab. Conducted one-on-one tutoring sessions new students. Microbiology- Laboratory Technician 06/2007 09/2008 Company Name – City State Maintained laboratory instruments developed new laboratory equipment. Organized lab test solutions, compounds, reagents. Routinely calibrated scales minimize leakage due calibration errors. Determined equipment operating efficiency. Interpreted test results developed nonstandard tests. Maintained records Michigan Department Health audits. Ordered chemicals analysis prepared reagents analysis. Recorded test results using variety chemistry-specific software programs. Operated wet methods instrumentation analysis. Accurately inventoried lab chemicals supplies. Collaborated business units cost model analysis. Created rapid screening testing factory find acceptable materials. Steered process development experiments lab support scale-up processes. Computed taxes owed applying prescribed rates, laws regulations. Complied Good Laboratory Practices Title 21 CFR Part 11. Education B.S Microbiology May 2009 Michigan State University City State Microbiology Skills 21 CFR Part 11, account management, API, aseptic techniques, Aseptic Technique, Basic, calibration, chemistry, Citrix, cleaning validation, COGNOS, conferences, Consultant, consultation, Consulting, continuous improvement, clients, databases, DEC, Department Health, DNA, documentation, due diligence, ELISA, staff training, Equipment maintenance, senior management, experiments, Filling, financial, focus, FTP, functional, GMP, Good Laboratory Practices, design, instruction, internal audits, interpretation, inventory, IQ, ISO 5, ISO 8, ISO8, ISO 9001, laboratory equipment, lab test, regulatory compliance, letters, LIMS, people management, materials, Access, MS Office, MS Outlook, Outlook, Power Point, Word, Minitab, next, optimization, OQ, PCR, performance reviews, policies, Presentations, process development, processes, process equipment, progress, Project management, proposals, protocols, public speaker, Quality, QA, research, researcher, safety, SAP, Southern blotting, specification, Statistical analysis, surveys, taxes, technical training, TOC, training programs, Transcription, tutoring, Validation, video, View, workflow",CONSULTANT
"ACCOUNTANT Summary Bookkeeper strong technical proficiency commitment accuracy financial data entry financial record keeping. Desires accounting position positive working environment encourages supports continuing professional growth. Highlights RELATED SKILLS ● Over 20 years experience payroll processing preparing quarterly federal state employer tax returns numerous CPA firm clients, A/P A/R processing clients, bank reconciliations, maintaining general ledger, journal entries, making adjusting entries, preparation monthly financial statements (balance sheet, statement cash flows, income statement), providing year-end information income tax returns ● Over 20 years experience office management including; processing payroll associated employment tax deposits, completing construction draws lenders, processing A/R A/P, maintaining subcontractor files 1099 processing, bank account reconciliations, maintaining general ledger preparing monthly financial statements ● Knowledge computer programs (Word, Excel, Outlook, PowerPoint, Google Drive) ● Experience many computer accounting programs (QuickBooks, Peachtree, Timberline, AS400) Experience Accountant Company Name － City State A/P A/R, bank account reconciliations, maintain general ledger non-profit organization several subsidiary companies. Monthly invoice preparation construction progress based contracts billable time expenses, job costing numerous projects construction. Maintain vendor subcontractor files prepare end year tax statements. Maintain numerous QuickBooks accounts non-profit subsidiaries includes entering, reconciling verifying information maintain integrity financial information. Office Manager/Restaurant Manager Company Name － City State Process payroll hotel employees prepare quarterly Federal Idaho state payroll reports, A/R, A/P hotel restaurant, journal entries, bank reconciliations, maintain general ledger hotel using QuickBooks accounting software, prepare monthly income statement, balance sheet, statement cash flows, managed hotel's restaurant; including hiring, scheduling, managing restaurant staff, responsible liquor inventory food costs day-to-day operations Office Manager Company Name － City State Process payroll company several subsidiary companies, process A/P A/R companies, maintain separate general ledger firm its' subsidiaries, prepare monthly income statements, balance sheets, statement cash flows individual company, maintain individual partners' equity accounts personal accounting matters Assistant Controller Company Name － City State Process monthly A/R A/P subcontractors job costing construction project, prepare construction draws property construction progressed, bank reconciliations, general ledger, journal entries, adjusting entries, company payroll using specialized Timberline software accounting program. Prepare quarterly Federal Oregon state payroll reports, prepare income statements, balance sheet, statement cash flows month, company health insurance administration, maintain separate accounts owner's personal matters ventures Bookkeeper/Office Manager Company Name － City State Schedule tax clients meet preparer's tax season, process individual, partnership, corporate tax returns submission IRS, prepare payroll quarterly payroll reports many firm bookkeeping clients, process client A/P A/R, maintain client G/L prepare monthly financial statements firm bookkeeping clients, provide year-end information tax preparation. Input personal, partnership, corporate information AS400 tax software program, process client tax returns submission IRS. Maintain individual partner's equity account well personal financial records Office Manager/Bookkeeper Company Name － City State Manage process payroll, A/P, A/R, G/L monthly financial statements several bookkeeping clients, reconcile bank accounts, code records general ledger provide monthly accounting statements client using Peachtree Accounting software. Process payroll firm employees prepare quarterly Federal Arizona state tax reports, process A/R, A/P, maintain G/L accounts firm, process individual, partnership, corporate tax returns submission IRS state tax entities Secretary/Bookkeeper Company Name － City State Hired provide word processing functions firm include typing, proofing audit reports client tax returns. Train client bookkeeping services (payroll, general ledger, A/P, A/R, prepare monthly financial statements) Education A.A. Business Management-Accounting 2016 Treasure Valley Community College － City State US Treasure Valley Community College, Caldwell, ID Current GPA 3.85 Currently Attending--Graduation expected 2016 A.A. Business Management-Accounting Clerical Skills Training, Fairbanks, AK Diploma Bookkeeping Office Administration Worland High School － City State US Office Specialist Diploma--Emphasis Bookkeeping Office Administration Worland High School, Worland, WY High School Diploma Certifications CPA Skills A/p, A/r, Automated Payroll, Cpa, Excel, General Ledger, Office Management, Outlook, Payroll, Payroll Processing, Powerpoint, Accounting, Bookkeeping, Office Manager, Accounts For, Bookkeeper, Cash, Financial Statements, Process Payroll, Reconciliations, Tax Returns, Balance Sheet, Bank Reconciliations, Clients, G/l, Its, Job Costing, Journal, Quickbooks, Business Management, Clerical, Training, Account Reconciliations, Accountant, Accounts And, And Account, As400, Audit, Balance Sheets, Contracts, Inventory, Invoice, Office Administration, Operations, Peachtree, Peachtree Accounting, Progress, Reconciling, Restaurant Manager, Scheduling, Secretary, State Tax, Timberline, Timberline Software, Typing, Word",ACCOUNTANT
"SOCIAL MEDIA COORDINATOR Skills Microsoft Word Excel Powerpoint Photoshop Illustrator Facebook Instagram Twitter Qualitative Quantitative Analysis Public Speaking Experience Company Name City State Social Media Coordinator 06/2017 12/2017 Created content strategized social media posts/ advertisements Facebook, Instagram, Yelp accounts. Promoted new products weekly posts local world class wines/ beers. curated content based insights audiences reached, peak times day/ week. Company Name City State Bartender 10/2017 Organized Inducted wine tastings private corporate events held store Communicated concierge services surrounding hotels weekly basis Exhibited vast knowledge wine beer varietals better assist customers purchases. Smart Car Brand Ambassador Informed SF community 2018 electric Smart Car Worked coordinators set pop Smart Car promotion eco friendly theme Prompted interested individuals market Smart Car test drive vehicle Curated social media campaign advertise pop event. Company Name City State Shift Lead 09/2016 09/2017 Brought employee training attainment 44% 100% three months, surpassing district stores. Wrote weekly schedules bases projected sales. Assisted developing promotional plans reach sales goals. Certified a. Company Name City State Office Assistant 01/2018 01/2018 Entered data using Excel. Organized files. Answered phone calls. Skills Photoshop, employee training, Public Speaking, Quantitative Analysis, sales",DIGITAL-MEDIA
"DINING SERVICES COORDINATOR Professional Summary I worked fine dining, hotels, half career, I also experience hospitalsetting. I elderly care field last 20 years. I menu creativity, I work smallbudget large one. I believe waste, therefore I use leftovers create wonderful soups sauces salads. Expert managing kitchen staff preparing foods reduced cost without compromising quality taste. Skills Team leadership Budgeting finance Self-motivated Strong verbal communication Staff development Employee training development Fine-dining expertise Ordering invoicing CPR certification Committed team player Process implementation Institutional batch cooking Beautiful presentation food Strong attention safe food handling procedures Effective planner Food presentation talent ServSafe Certification Outgoing energetic Training personnel Work History Dining Services Coordinator 07/2016 CurrentBrookdale Hampton CoveHampton Cove, AlabamaExpertly estimating purchasing needs buying approved suppliers. Systematically tasted smelledall prepared dishes, observed color, texture garnishes. Effectively managed assisted kitchen staff inproducing food banquets, catered events member dining areas. Consistently kept clean safeenvironment adhering federal, state local sanitation safety requirements. Consistently kept aclean safe environment adhering federal, state local sanitation safety requirements.Ensured smooth kitchen operation overseeing daily product inventory, purchasing receiving. Followedproper food handling methods maintained correct temperature food products. Managed employees,performed services, cooked coordinated registered dietitian, comply state regulations. Cleaned washed dishes, executed special dinners, holiday events. Stayed budget ordered allsupplies food housekeeping, nurses, kitchen staff. Dining Services Coordinator 07/2016 Current Company Name – City State 07/2016 CurrentBrookdale Hampton CoveHampton Cove, AlabamaExpertly estimating purchasing needs buying approved suppliers. Systematically tasted smelledall prepared dishes, observed color, texture garnishes. Effectively managed assisted kitchen staff inproducing food banquets, catered events member dining areas. Consistently kept clean safeenvironment adhering federal, state local sanitation safety requirements. Consistently kept aclean safe environment adhering federal, state local sanitation safety requirements.Ensured smooth kitchen operation overseeing daily product inventory, purchasing receiving. Followedproper food handling methods maintained correct temperature food products. Managed employees,performed services, cooked coordinated registered dietitian, comply state regulations. Cleaned washed dishes, executed special dinners, holiday events. Stayed budget ordered allsupplies food housekeeping, nurses, kitchen staff. Healthcare Kitchen Manager 10/2011 01/2015 Company Name AlabamaEstablished maintained open, collaborative relationships kitchen team. Collaborated closely theFood Beverage Director conduct staff meetings resolve service, product personnel issues.Collaborated extensively interdisciplinary care team meet nutritional needs resident.Established healthful therapeutic meal plans menus. Coordinated nutrition care members ofthe health care team delegated responsibilities. Dining Services Director 07/2007 10/2011 Company Name – City State Communicated openly honestly management team shift ensure ran smoothly. Skills Communication, training, empowering, budget control, transforming leftovers soups salads delicious meals. Development stable staff, happy residents. Able generate aspects state regulations, Records logs kept date. Family Functions special events especially fun happy. Professional caring. Able adapt circumstance cook perfection. Education Bachelor Science Human Resources Management 1998 Faulkner UniversityMontgomery State Human Resources Management Activities Honors Certified Serve Safe Management, ongoing classes company understanding agingindividual. These classes aging dementia, well problems aging person mayhave. Although classes within organization, They insightful, informative. Therefore I amable understand comply residents needs well pleasuresfor favorite foods. I justcompleted certification online courses substance abuse counseling. I believe knowthe help someone else.",HEALTHCARE
"ENGINEERING MANAGER/SENIOR MECHANICAL DESIGNER Executive Summary Operations Manufacturing Engineering Manager 12 years experience high-volume global operations, support automated production equipment design, layout support custom machinery. Proven record leading multi-skilled teams drive projects pre-development post-development cycle. Increased operational profitability enhancing processes. Visionary, forward-looking, pioneering passion challenging projects. Leadership style highly results-oriented. Professional Knowledge Strengths Global Operations Management Personnel Management AutoCAD v.14/2008/2010 Budgeting, Planning, Forecasting Training Staff Development* Six Sigma* Vendor Kanban Contracts* Lean Manufacturing* AutoCAD Inventor 2010 Product Cost Reduction Team Leadership/Team Building Bosch/Item Software New Product Development Organization/Time Management ANSI Drawing Standards Inventory Control/Cycle Counts Total Quality Management Mechanical Design Project Management Customer Service MS Office Suite ROI Analyzes Safety/Security Virtual Gibbs Professional Experience Engineering Manager/Senior Mechanical Designer January 2001 January 2015 Company Name － City State Planned, directed, coordinated operations multiple branches across globe. Responsible formulate company policies budgets. Developed long-term approaches redefined problems/opportunities anticipation changing business conditions. Coordinated directed projects, making detailed plans accomplish goals. Analyzed technology, resource needs, market demand, plan assess feasibility projects. Organized material purchases, storage manufacturing multi-program production. Created assembly drawings include bills materials, detail drawings manuals ""Grid-Lok"" compliant tooling system. Integrated Airline's valve, cylinder PLC product line offering electro-pneumatic control system. Utilized AutoCAD 2008/2010 rapidly integrate automatic complaint tooling modules range existing electronics manufacturing equipment based upon engineering, vendor customer input. Responsible month end calculations cost sales thru spreadsheet analysis. Year end presentations future projects, goals team work sales managers distribution networks Recognized redesign improvement speed, quality .and reliability several existing product offerings reducing manufacturing costs 28%. Plant Manager/Project Manager January 1997 January 2001 Company Name － City State Project management assembly automation system Medical/Pharmaceutical application budget 120K. Responsible long-term high-profile projects inception final product outcome. Participated team reviews assigned projects tasks accordingly. Hired organized individuals subcontractors necessary complete project coordinating schedules. Ensured project moved forward timely, cost-effective manner, makes changes adjustments. Completed final inspections reports project Responsible oversee employees, production efficiency, making sure plant running smoothly, quickly, efficiently safely. Required monitor production equipment make sure stays good working order, repair replace equipment needed. Created cost justification organized purchase full house machine shop, including 3 CNC's 5 Bridgeport machines. Designed, developed built several assembly stations sub-systems manufacture magnetic storage devices, connector assembly programs, packaging equipment, mailers semi-conductors. Precision Machinist January 1993 January 1997 Company Name － City State Completed set operation variety machine tools produce precision parts instruments. Fabricated, modified repaired mechanical instruments. Fabricated modified parts make repair machine tools maintain industrial machines, applying knowledge mechanics, shop mathematics, metal properties, layout, machining procedures. Handled G-Code programming metalworking several varieties CNC machinery. Organized production control, work recording measurement systems. Education AutoCad 2001 Penn State － City State General Diploma 1991 Faith Christian Academy Skills assembly, AutoCAD, automation, budgets, budget, CNC, electronics, layout, machine tools, machinery, market, materials, mathematics, mechanical, networks, packaging, PLC, policies, presentations, programming, Project management, quality, recording, sales, spreadsheet, team work",ENGINEERING
"PUBLIC RELATIONS/SOCIAL MEDIA MANAGEMENT Summary Public Relations Manager strong communications, event planning, media relations social media experience within consumer brands. Solid experience establishing excellent media contacts within beauty, fashion, technology industries. Strong project management skills ability execute projects effectively efficiently. Served brand representative English/Spanish speaking TV segments nationally regionally; appeared regularly Access Hollywood Live, E! News, NBC San Antonio Living, ABC 7 News, Better Mornings Miami LIVE. Accomplishments Experience Public Relations/Social Media Management 07/2014 Current Company Name Public Relations Social Media Career Highlights: Responsible pitching securing positive press coverage clients media platforms including TV, Print, Digital Social Media Blogs startups Responsibilities: Managing events, lifestyle media relations, entertainment, multicultural (AA Hispanic), beauty fashion, B2B, parenting, sports, natural wellness spirits. Executing brand awareness programs consistent marketing efforts, product campaign events launches. Social Media Management. Public Relations Social Media Manager 11/2012 06/2014 Company Name Responsible execution management strategies supporting content development, influencer marketing, events, strategic partnerships, cause marketing social media campaigns. Managed online print advertising budgets 1M Identified customer needs market research analysis.Defined project company vision, strategies tactics.Oversaw average [Number] new customer inductions per month, including keeping accurate records.Coached less experienced public relations staff members corporate communications practices.Developed corporate communications strategies programs, including project timelines.Conferred production, graphic design web-design personnel coordinate production corporate communications materials.Estimated project costs monitored budgets.Developed monthly public relations social media strategies promote VMU brand, philanthropy special events. Identified engaged pop culture industry influencers help create additional brand awareness garner press. Managed departmental budgets ensure aligned corporate financial goals managed external PR agency Formalized social media strategies grew fan base engaged followers. Authored attention grabbing press releases, prepared information media kits wrote executive speeches needed. Spearheaded media tours device launches. Public Relations/Social Media Manager 01/2009 06/2012 Company Name Operated national international Public Relations Manager The Children's Place; lead public relations communications strategy North America fiscal 2009 2012. Developed executed communications plans intended build brand awareness synergistically drive sales company use multi-channel, multi-partner media campaigns. Functioned PR Manager defining public relations/marketing communications strategy; managed media relations, celebrity partnerships, event planning program execution seasonal collection launches corporate partnership initiatives; led impactful retail PR support programs (+sales). Oversaw PR agency team seven. Managed $1.5M public relations social media spend annually, Implemented Social Media strategies generating 1.1M fans 2009 2012. Responsibilities: Managed quarterly Fashion Shows major media markets across US Canada. Led external PR agency tracking editorial coverage analyzing trends. Maintained relationships editors stylists enhance brand awareness continue keep The Children's Place key player children's fashion category. Managed organize media events introduce new products press. Communicated cross functional teams (sales, marketing, merchandising) seasonal roll outs ensure PR efforts aligned company initiatives order drive sales in-store online. Public Relations Assistant Manager 01/2006 01/2009 Company Name Public Relations Events Career Highlight: Responsible development execution public relations campaigns events maximize company's branding opportunities charitable contribution: Mapped strategic project plans goals, led cross-functional teams execution; Developed methodologies track/analyze initiative results effectiveness; Created executed email, video, intranet communications direct engage 15,000+ field employees around initiative; Scripted CEO senior leadership, wrote press releases. Responsibilities Assisted SVP development execution planning special events related seasonal collections, celebrity events, trade press, charitable causes. Maintained media relationships, coordinated editor appointments, responsible sample trafficking Managed PR projects directed SVP PR including providing direction vendors involved media services, special events, etc. Education B.A Marketing June 2005 Berkeley College Marketing Skills",PUBLIC-RELATIONS
"CORPORATE PROJECT MANAGER Career Overview Seasoned project manager driven achieve results strategic planning professional relationship building. Success developing beneficial alliances leaders effectively drive growth achieve goals. Dedicated building strong teams within organization motivation strong development. Effective fostering collaboration consultative relationships senior management across traditional boundaries; highlighting inflection points technology decisions. Technical leader broad experience, brings focus ""big picture"" business impacts technology projects: real costs, practical benefits, risks contingencies. Adaptable skilled supporting individuals, building systems, handling problems; well managing teams, training, developing strategies, policies processes. Qualifications Strategic Planning Visioning Tactical Execution Manpower Planning Scheduling SDLC Methodology/ Problem Change Software Application Lifecycle Management Management SLA Authoring Resource Allocation Expense Budgeting Forecasting Team-Building Front-Line Leadership Technology Upgrades Training Led highly visible initiatives develop, define manage execution several ground IT infrastructure application integrations corporate acquisitions divestitures successfully balancing resources, timelines budgets. Experience complete Project Management Life cycle including Planning, Execution, Monitor Control closure. Document business performance expectations, benchmark standards develop guidelines. Interfaced key stakeholders project team members prioritize requirements information technology needs. Successfully lead learning enhancement classes improve sales knowledge people skills workplace success advancement. Developed materials successfully train associates. Provide oversight yearly monthly budget planning activities providing forecasting day-to- day expense management keeping projects budget proper tracking expenses. Direct information technology network system deployment maintenance including IT infrastructure, wireless communications, PC systems, local networks mobile environment. Assessing recommending technology systems solutions based operational needs ensuring compliance corporate standards. Interfaced outside vendors source materials. Work Experience 01/2014 01/2016 Corporate Project Manager Company Name Manage direct reports supporting multiple locations annual revenues $2M. Accountable strategic direction, implementation, support, development business applications, Enterprise Resource Planning (ERP), Facilities Management, Financials, Forecasting Procurement. Established change management help desk solutions policies. Developed new process design workflow ensure on-time delivery solutions within budget leading increase monthly productivity 20%. Centralized disparate support documentation business applications architecture. Developed corporate process tools opportunities tracking, bid decision making proposal development. Developed training material new products technologies delivered training classes associates. 01/2008 01/2014 Director Information Technology Systems Company Name Responsible managing executing business development activities IT company business lines. Provided executive leadership internal company-wide IT infrastructure. Developed end user training material coordinating conducting group individual training sessions based staff organizational learning needs. Introduced methods tracking project management, workload planning corporate business performance metrics. Responsible managing executing business development activities IT company business lines. Installation Gate Locking systems (Saflok, Ving, Salto Amano Mc Gann access control systems) various brands resorts interfacing PMS systems. 01/2006 01/2008 Director Information Technology Systems Company Name Manage four hotels within REIT interfacing management ownership guide hotel day-to-day operations. Insure company's strategic technologies needs primary focus. Provided first second-tier technical support knowledge Windows server/desktop applications resort PMS/POS Systems. Provided operations management, including security, backup/recovery/disaster planning, off-hours staff coverage. Oversaw $1.4 M capital budget hotel conversion. Education Training Bachelor Science Computers Information Technology UNIVERSITY OF PHOENIX － City State Computers Information Technology Associates Arts Finance Business Administration LAKE SUMTER COMMUNITY COLLEGE － City State Finance Business Administration 2016 ITIL Foundation Course Microsoft Certified Professional (MCP), CompTia A+, CompTia N+ Skills A+, acquisitions, backup, budget planning, Budgeting, budgets, budget, business development, change management, conversion, decision making, delivery, direction, disaster planning, documentation, ERP, Enterprise Resource Planning, Facilities Management, Financials, focus, Forecasting, help desk, information technology, ITIL, Leadership, Team-Building, managing, materials, access, Microsoft Certified Professional, MCP, network, networks, operations management, organizational, PC systems, people skills, policies, POS, process design, Procurement, Project Management, proposal development, sales, Scheduling, SDLC, SLA, strategic, Strategic Planning, technical support, user training, training material, Upgrades, Windows server, workflow",INFORMATION-TECHNOLOGY
"DIRECTOR FACILITIES PLANNING, DESIGN AND CONSTRUCTION Executive Profile A leader working large integrated academic medical center (www.uwhealth.org) focused integrated business planning facility design development driven operational improvement teamwork. Experienced aspects facility support construction. Skill Highlights Health care business planning Experience aspects health care support services Team leader process improvement combined facility design Full design, construction implementation planning new hospital development Management integrated staff design construction professionals Boundary spanning professional Management large capital budgets Contract development negotiation multiple project delivery methods Hospital acquisition due diligence Integrated facility planning across multiple organizations Core Accomplishments UW Health American Center Fifty bed orthopedic hospital integrated clinics, health wellness center. 500,000 square feet, August 2015 opening American Family Children's Hospital Eighty bed full service pediatric hospital NICU, PICU Pediatric Oncology. Full complement outpatient services including imaging center, 280,000 square feet, 2007 opening additional vertical expansion 54,000 square feet (www.uwhealthkids.org) UW Health Rehab Hospital Fifty beds support orthopedic hospital, September 2015 opening Integrated design construction management departments increase economies scale increase customer responsiveness professionalism Managed $1 billion construction projects Professional Experience June 2012 Current Company Name City State Director Facilities Planning, Design Construction Directed complete Facility Master plan including system wide, cross entity planning existing facilities green field site analysis Directed planning, systems improvement teams, design construction acquisition process, new orthopedic hospital associated rehab hospital Led integration construction, interiors, art, drafting, planning design teams Initiated development cross entity business planning assessment process capital projects July 1996 May 2012 Company Name City State Director Facilities Planning Managed $800+ million capital projects annual budgets exceeding $100 million including co-leading construction 80 bed pediatric hospital. Incorporated Lean process improvement methods design facilities projects. Developed implemented five year facility master plan. Assisted hospital wide strategic planning initiatives respect facility demand. Implemented capital project budget development, budget tracking, project management accounting system, Strata Cap Strata Track. Implemented multiple project delivery method RFPs contractual documents including consolidation fiscal year design engineering work one master contract. Negotiated A/E construction contracts. Managed aspects real estate development including property acquisition, lease negotiations municipal approval processes Primary liaison UW Madison School Medicine, campus planning construction group local communities development issues. January 1986 January 1996 Company Name City State Planning Coordinator Coordinated analysis, development implementation clinical programs capital projects. Coordinated projects campus state project managers. Performed “CON” analysis capital projects. Assisted development quasi private “public authority” capital project system meet State Wisconsin accountability requirements including creation commercial bond issue finance projects. Managed capital equipment project budgets excess $500,000 annually. Created institutional wide database Hospital space MS Access database leased space. Education 1994 UNIVERSITY OF WISCONSIN Milwaukee City State US Masters Business Administration GPA: GPA: 3.75 Business Administration GPA: 3.75 ANTIOCH COLLEGE City State USA Bachelor Arts Biology/Psychology Biology/Psychology Personal Information Single. One 27 year old daughter. Excellent health. Hobbies include international biking, travel photography. Skills Academic medical center cultural awareness All aspects health care construction Business planning product line development, marketing analysis Budget development, conceptual design, consulting management, contract management, contracts development, database design development Interior design Real estate acquisition leasing. Hospital acquisition due diligence Additional Information Chair, International Board Amigos de las Americas, Houston, TX. Member Executive Committee, Strategic Planning Committee Finance Committee International Board. $4.5 million budget Founder, local board member, Past President, Wisconsin Chapter Amigos de las Americas, profit organization sponsors young adult volunteer service work Latin America. International Board Member Board member Working Capital Community Needs, Madison WI micro-finance bank like profit a$13 million portfolio Latin America Vice President Aloha Days, Incorporated non-profit organization dedicated promoting volleyball volleyball facilities Madison area. Professional Affiliations Past President Greater Madison Area Health Management System Society. Member, American Society Health Care Executives",CONSTRUCTION
"BUSINESS DEVELOPMENT SPECIALIST Professional Overview Results-oriented Sales Business Development leader Technical Background Skill Highlights Excellent written, oral, interpersonal communication skills Strong analytical, problem-solving, conceptual skills Self-motivated, ability plan, schedule prioritize daily activities Works well team environment independent assignments Proficient SAP CRM, MS Office applications, advanced typing skills Professional work ethic commitment excel changing environment Core Accomplishments 2013 2014 Awarded Microsoft M.V.P. six consecutive quarters consistent top performer SAP Q3 Q4 2015: Generated 13.3M Pipeline 6.8M Closed Business SAP Q1 Q3 2016: Generated 18.7 Pipeline 2.3M Closed Business ​ Professional Experience March 2015 September 2016 Company Name City State Business Development Specialist Develop new business opportunities across SAP Northeast Large Enterprise territory Consistently exceeded Market Generated Opportunity Revenue quotas Strategically worked assigned filed representatives develop deploy go-to-market strategies acquire new business SAP Implement outbound marketing campaigns Maintain accurate up-to-date information within CRM accounts Recommend introduce key solutions C-Level Executives within territory Leverage solution specialist engineers qualify develop opportunities Utilize SPIN Selling BANT sales approach business development Collaborate assigned field reps inside sales develop territory strategies January 2014 March 2015 Company Name City State Sales Optimization Specialist (contracted) Support Channel, Enterprise Mid-Market Sales Teams sales processes Collaborate Sales Marketing teams optimize accelerate market qualified sales opportunities Lead disposition tracking, include forecasting revenue capture opportunities Performing lead re-qualification prospect re-engagement capitalize opportunities delivered marketing vendors Collaborate sales develop territory strategy June 2012 April 2014 Company Name City State Marketing Specialist Microsoft Team Lead Lead caller liaison Microsoft Client Success Associate team 23 Calling Agents. Coordinated lead meetings discuss results campaign analysis Internal Client Success members Key Microsoft Stakeholders. Conducted training coaching Agents prior Microsoft Certification Campaign Tester Testing validity data, messaging targeted contacts prior campaign going live Troubleshoot campaigns meeting expected KPI's providing feedback recommendations based findings Dell SonicWALL Chat Specialist Support existing potential Dell SonicWALL customers Event Recruitment Inviting targeted key contacts based client objectives marketing events Appointment Setting Scheduling firm date time meetings key contacts Lead Generation Matching prospects needs Client's service product Education 2017 Rio Salado A.A. General Studies Related Coursework: Computer Technology Skills Technical Sales SAP Social Selling Business Development SPIN Selling Network Security Relationship Building Channel Partners Cold Calling",BUSINESS-DEVELOPMENT
"SALES AGENT Core Qualifications Compliance Policies Procedures (CSC) People Soft Query (DynCorp) Experienced use Deltek Costpoint, PeopleSoft, Oracle SAP. Proficient use Microsoft Office software. Email programs include Outlook Lotus Notes. Excellent Internet research skills. NCMA member. Experience Sales Agent September 2016 Current Company Name － City State Prepare documents representation contracts, purchasing statements, closing agreements, leases deeds. Accompany buyers visits inspection property, advising suitability value homes based current market conditions. Evaluate mortgage option helping clients obtain financing best rate terms. Provide expertise advice clients prepare home competitively priced sell quickly. Principal Subcontracts Administrator July 2012 May 2016 Company Name － City State Performed comprehensive support high dollar visibility government contracts include involvement proposal preparation, evaluation, source selection, price analysis financial reporting. Reviewed performed in-depth analysis supplier proposal responses ensure responsive, responsible subcontractor selected award. Negotiated subcontract terms provided interpretation advice Program Manager concerning requirements subcontract, ensure compliance FAR company policy. As senior level Administrator department, I provided guidance work leadership less-experienced Subcontracts Administrators. Subcontracts Administrator August 2009 July 2012 Company Name － City State Responsible managing cradle-to-grave (Capture Closeout) procurement process forty five (45) major Task Orders, valued 1 Billion dollars. Supported development execution 90 proposal efforts fifteen (15) subcontractors per program. Procurement activities involved purchasing hardware software products; construction projects; aircraft maintenance training programs; associated labor training projects simulation technical services Prepared bids, processed specifications, progress reports; advised management contractual rights obligations; compile analyze data, maintain historical information, working closely program managers, project managers, finance engineering. Subcontracts Administrator/Buyer June 2008 June 2009 Company Name － City State Provided cradle-to-grave administration assigned subcontracts task orders cumulative value 20 million dollars. Issued negotiated pre-award agreements (i.e. teaming non-disclosure agreements). Prepared solicitation documents complex acquisitions include statements work, terms conditions flow-down terms conditions, bid performance evaluation factors, measures incorporated Requests Proposal may appropriate procurement. Reviewed customer solicitations, issued subcontractor RFPs negotiated pricing terms order protect company's interests provide cost savings. Developed negotiated post-award subcontract documents ensure compliance Government regulations, prime contract requirements, company policies. Issued subcontract task order modifications necessary. Resolved subcontractor payment issues. Subcontracts Administrator October 2006 May 2007 Company Name － City State Conducted proposal preparation, negotiation, administration, customer contact activities provide proper contract acquisition fulfillment accordance company policies, legal requirements, customer specifications. Prepared RFPs bid packages, conducted bidders' conferences, analyzed evaluated proposals, selected recommended subcontractors, wrote awards, administered resulting subcontracts. Negotiated coordinated additions, deletions, modifications needed. Developed specifications, work statements, terms conditions procurement specialized materials, equipment, services valued 20 million dollars. Participated development subcontract policies procedures. Buyer August 2004 October 2006 Company Name － City State Conducted procurement actions various Government programs accordance prime contracts, FAR, DFARS, company policies CPSR requirements. Analyzed purchase requisitions; initiated RFQs/RFPs; reviewed bids; selected vendors; negotiated terms, conditions pricing materials services procured; issued purchase orders subcontracts utilizing Costpoint. Provided overall cost savings company $20,000. Completed necessary file documentation include price analysis, memorandums negotiation, determination commerciality, etc. Tracked vendor delivery products services expedited orders needed. Provided support subcontracting activities NDAs, Teaming Agreements, Consultant Agreements, Subcontract Modifications Task Orders. Associate Buyer November 2000 August 2004 Company Name － City State Conducted solicitations bid suppliers; tabulated analyzed bids secure lowest best value; developed price analysis, prepared placed purchase orders; maintained PO files compliance. Identified new sources procured products services emphasis seeking women minority suppliers assist achievement subcontracting goals accordance FAR/DFARS. Education B.S Management/Psychology 1997 University Maryland － City State Management/Psychology Subcontract Management (JA White Associates, Inc.) *Time Management Organizational Skills (Rockhurst University) Skills acquisitions, Business Writing, closing, hardware, conferences, Consultant, contracts, clients, delivery, documentation, Email, finance, financing, financial reporting, Government, Government regulations, inspection, interpretation, leadership, legal, Lotus Notes, managing, market, materials, Microsoft Office software, Outlook, negotiation, Internet research, Oracle, Organizational Skills, PeopleSoft, People Soft, Policies, pricing, prime, Procurement, progress, proposals, Proposal, proposal preparation, purchase requisitions, purchasing, SAP, simulation, Time Management, training programs",SALES
"Pavithra Shetty Summary Customer-oriented Principal Consultant knowledgeable developing implementing successful business solutions drive productivity growth. Offering expertise SQL, Data Visualization, Scripting language 6 years experience software industry. Experience Principal Consultant Company Name City State June 2018 Current Design, Develop, Test Document Business Intelligence reports: Gather Business needs develop interactive dashboards BI reports. Work Data warehouse data sources get data Data Visualization Using Business Intelligence Tool. Write SQL Queries Stored procedures pull data Visualization Tool. Modeling data efficiently pull data visualization Design Dashboard Provide insights management departments make Data driven decisions. Embed BI reports Customer Application using .NET Framework, JavaScript. Which uses Web APIs access BI reports. Create Peer review SQL queries ad hoc data reporting. Managed junior developer delivering consistent coaching constructive feedback. Design, Develop, Test Document SQL Queries, Stored Procedures, .NET Codes order maintain add features Student Information System. Communicate clients gather requirement new data collection change request. Design data model web interface collecting new data improve existing system. Peer review codes validate correctness integrity system. Perform Unit test, Integration test Regression test Development QA environment Build Release. Follow Agile Methodology software development using Azure DevOps better utilization time resources. Create SQL queries ad hoc data reporting. Support end users resolving technical issues. Business Intelligence Developer Company Name City State September 2015 May 2018 Designing, developing, validating, documenting SQL queries, graphical reports, dashboards, data warehouse applications support strategic initiatives. Reviewed project requirements identify customer expectations resources needed meet goals. Conceived, developed implemented wide range BI solutions. Optimized data gathering processes, analysis procedures visualization strategies. Created oversaw dashboards QlikView. Create maintain SSIS packages using Microsoft Visual Studio. Extract data files received SFTP upload data-to-data warehouse required form. Using given technical specs create flat files send data files clients using SSIS package. Also, automate maintenance SQL Server databases updates. Analyzed code corrected errors optimize output. Resolved customer issues establishing workarounds solutions debug create defect fixes. Wrote user manuals documentation roll-out customer training sessions. Established maintained key relationships business stakeholders promote future opportunities. Managed 2 junior developers delivering consistent coaching constructive feedback. College Student Company Name City State January 2015 May 2016 Most accomplished College Projects: Predicting Breast Cancer: Create machine learning model predict malignant tumors. Used Python ""Random Forest Classifier"" predict malignant tumors breast tissue. Here, main idea building multiple models different sample different initial variables train data set. Goal determine attributes provide information used predict malignancy. My model tested “test data set” accuracy 96% successful predicting whether tumor malignant benign. Data Mining- Image Classification: It process categorize images one several categories. Classification requires training image category. Constructed Training Test data given image data using Java programming. Constructed five different classifier models using training data file. Tested classifiers using test data compared prediction accuracies among five different classifiers. Achieved 95% accuracy. Software Engineer Company Name City State October 2013 January 2014 Develop code java document artifacts including unit test plans ensure output per specifications: Execute tasks procedural OOP development techniques. Best practices efficient easier maintain code. Best practices securing web applications. Inserting, querying managing data stored databases files. Skills SQL Server/MySQL Data Analysis Visualization C#/.NET framework Python JavaScript Azure DevOps Education Master Science Computer Science University Illinois At Springfield City State Completed coursework Data Science, C# Programming .NET Data Mining. 3.95/4.0 GPA May 2016 Bachelor Engineering Information Science P.A College Engineering (VTU) City ""Best Outgoing Student"" Recipient Honor Roll 2010-2011 May 2013",CONSULTANT
"SENIOR BANQUET CHEF Professional Summary Dynamic Executive Chef broad spectrum international experience facets hotel restaurant operation, established track record Food &Beverage Management extensive knowledge food beverage management culinary arts. Trained educated Europe expert knowledge Traditional French, Italian American cuisines. A passionate Leader vision outstanding customer service team achievement, driven financial operational success organization. Skills Business operations expertise Inventory control record keeping Trained performance wage reviews Natural leader Service-oriented Strong work ethic Work History Senior Banquet Chef 03/2014 Current Company Name – City State The W-Atlanta Midtown flag-ship property 466 modern luxury guest rooms, 4 outlets including farm table restaurant concept, 24-hour room service operation full service luxury spa. Leader charge entire Banquet Garde Manger kitchen operations 40.000 sq. feet banquet meeting space, 3 kitchens, skyline wedding venue. Manage direct team 8 cooks, 5 banquet attendants, 2 stewarding supervisors 8 stewards. Successfully managed conversion Jean Georges Spice Market, intoTrace Restaurant concept. Direct coordinate administrative duties purchasing Culinary Department. Increased GSI (guest satisfaction index) solid 4.67 ratio Banquet/Catering department. Custom created menus directed themed events top ranking accounts clientele. Improved food cost 26% YTD foodcost 24.1% effectively managing production accurately conducting purchasing methods applying cost saving procedures. Strongly improved house food production, improving labor productivity budget. Achieved 97.6 point Steritech food safety score, 98 point score county health department. Executive Chef 04/2012 02/2014 Company Name – City State The Emory Conference Center Hotel 325 luxury guest rooms, 5 outlets including, 250 seat restaurant, Club Lounge, room service, bowling lanes Pub, Houston Mill House wedding venue. Directly Responsible culinary banquets operations 40,000 sq. feet meeting space. Leading managing team 30 employees including supervisory/management team 5 people. All financials growing property grossing 8-10 million revenue Food Beverage Department. i.e. food costing, forecasting flow-through Revenue, labor, expenses, purchasing, etc). Created maintained impeccable food preparation, visual aesthetic, quality standards areas operation. Obtained excellent Unifocus scores guest satisfaction ranging 90-96% overall. Participated contributed major decision maker F&B department ongoing improvement process culinary program. Training Development direct F&B Management Training team. Achieved food cost labor cost budget maintained excellent health inspection scores. Executive Sous Chef 08/2010 04/2012 Company Name – City State The Loews Atlanta hotel 414 luxury suites, 120 seat Southern themed restaurant bar, spa. Directly responsible managing overseeing multiple outlets including 120 seat restaurant, 24 hour room service, 37,000 sq. feet meeting space including 11,000 sq foot ballroom. 35 employees including supervisory/management team 5 people. Successfully coordinated managed banquet catering functions, financials administrate duties high volume property grossing 12-14 million Food Beverage Department. Effectively hired, trained developed high performance culinary stewarding team maintaining Loews Brand Standards improved operating procedures. Maintained improved budgetary guidelines increased guest satisfaction number 1 Loews Corporation Culinary Department. Achieved outstanding health inspection scores throughout year, obtained excellent employee survey record Culinary Department. Executive Sous Chef/Interim Head Chef 10/2007 08/2010 Company Name – City State The Intercontinental Hotel features 422 luxury guest rooms, 24-hour restaurant concept room service, luxury club lounge themed bar, 32,000 sq. foot meeting space 12,000sq. feet ballroom accommodate 850 seated dinners 1,500 theater style reception setting. Responsible overall operation Culinary Department 4 star, 5 diamond corporate flagship hotel Intercontinental Hotel Group. Improved food cost 25% budget 28.2% maintained variables labor cost within budgets times, strong contributor quality profit ownership. Directly responsible F&B outlets including 24 hour French Bistro concept (Fine Dining), XO cognac Bar Lounge, Room Service Spa Dining, Banquet Catering Operations. Directly responsible 50 employees (Including Leadership). Successfully operated interim Executive Chef transition ownership, effectively managed process well Culinary Department, financials, high profile corporate events IHG. Banquet Chef Winery Chef 03/2006 10/2007 Company Name – City State The Hotel Features 277 luxurious guest rooms, 6 Food Beverage venues, Pool Bar Golf Grill full service spa. The Winery features 120 seat Bistro, fine dining prix fix restaurant, Viking Cooking Studio various Banquet venues. Responsible aspects Culinary Department direct emphasis Banquets Catering operations overseeing 6 F&B outlets. Manager charge absence Executive Chef. Manage oversee entire culinary team 40 employees including 4 Sous Chefs. Responsible coordination administrative duties, purchasing, menu planning development out-door facilities. Promoted Winery Chef 2007. Education Bachelors Degree Culinary Arts Hospitality Management Nutrition Restaurant Techniques 1 1998 RIVB Culinary Institute City Culinary Arts Hospitality Management Nutrition Restaurant Techniques Business Administration 1 1992 Mavo College City Business Administration Certifications Serv-Safe Manager Certified Certified Managing multi-cultural diverse workforce Skills administrative, budgets, budget, concept, conversion, Cooking, clientele, Delphi, Dutch, Employee Relations, English, Features, financials, forecasting, French, German, Internet Literate, Leadership, Managing, Management Training, Market, Excel, Office, 97, Outlook, Windows 98, 98, NT, Word, Mill, profit, purchasing, quality, reception, Recruitment, safety, Spanish, supervisory",CHEF
"LOGISTICS COORDINATOR Summary To obtain full-time position company offers opportunities growth potential, contributing success employer. I'm executive dynamic leader, team player motivator. I 15 years Human Resources/office experience contribute company organization. I'm detail-oriented person excellent analytical skills experience benefits payroll administration. Along 10 years Community service work. Accomplishments Employee Month Award Team Player Award Experience July 2013 November 2013 Company Name City State Logistics Coordinator Rail logistics work in-bounding out-bounding trains three different states, local railroad Ensuring vins big three automotive companies correct trains Data Entry switch Instructions Document train information, along verifying waybills, vins correct destination Matching waybill numbers Ensuring information inputted accurate giving attention detail December 2011 October 2012 Company Name City State Administrative Assistant/Receptionist Answering telephones welcoming guests. Receiving directing visitors, Word processing, photocopying, filing, faxing Assist scheduling organizing complex activities meetings department activities members Management Team, Maintaining/reordering office supplies Coordinate travel arrangement employees consultants necessary Coordinated work activities subordinates staff January 2011 September 2011 Company Name City State Project Lead Project Manager assisting 36th District Court transition one HRIS/Payroll System ADP 5.0 ADP HR-B Workforce Now; servicing 400 employees March 2008 October 2008 Company Name City State HR Coordinator Administered monthly payroll 30-employees 3 different sites Managed employee benefits, building, contents, D&O, liability multiple sites. Reviewed job descriptions developed hiring manager, ensured FLSA compliance Coordinated formal employment offers; pre-employment drug screen background check(s) Created maintained employee files; employee database. June 2006 February 2008 Company Name City State HR Specialist Facilitated hiring placement process 100 different positions Supported disciplinary action terminations including COBRA administration Conducted employee training Benefits eXpert IPAY systems Administered employee welfare benefits open enrollment Organized return-to-work program, employee health safety training Prepared monthly reconciliation temporary employment accounts. August 2001 June 2006 Company Name City State HR Benefits Administrator Prepared monthly reconciliation healthcare accounts BCBS, BCN, HAP, Total Healthcare, Omnicare, Delta Dental, SunLife Mutual Omaha Life Insurance, Employee Census Report creation Responded inquires/concerns regarding employee healthcare benefits Experience Worker's Compensation, STD/LTD, FMLA, ADA, Child Support Orders, COBRA Administration, LOA, The Healthcare Reform Act Handled recruitment placement union employees Prepared paperwork new hires terminating employees completion paperwork. Completed ADP system reports HR compliance Education 2016 University Phoenix Health care Mgmt BS BS: Healthcare Administration-HM University Phoenix -Healthcare Administration w/ concentration Health care Mgmt. (Pending) 2013-2016 Accomplishments -Trained 350 staff-members use HRIS self-service benefit system, ADP's Benefit eXpert -Ability handle multiple priorities simultaneously -handle human resource functions high level confidentially -Ability meet deadlines -Ability work alone team setting -Ability set goal, make sure goal carried fullest. -Ability produce work high degree accuracy attention details -Employee Month Award -Team Player Award -Conducted new hire orientations quarterly -Implemented in-house hiring system; also implemented back-to-work program employees workman's compensation, DIA still using today. Professional Affiliations Warren Conner Development Coalition -Detroit Skills Compensation, Healthcare, Hr, Benefits, Cobra, Reconciliation, Adp, Accounts For, Ada, Annuities, Dental, Fmla, Healthcare Accounts, Healthcare Benefits, Leave Of Absence, Life Insurance, Loa, Long-term Disability, Ltd, New Hires, Recruitment, Short-term Disability, Std, Award, Excellent Multitasker, Simultaneously, Team Player, Health And Safety, Terminations, Training, Payroll, Administrative Assistant, Answering, Faxing, Filing, Office Supplies, Receptionist, Scheduling, Telephones, Word, Adp Hr, Project Manager, Database, Employee Benefits, Flsa, Liability, Detail-oriented, Human Resources, Office Experience, Automotive, Data Entry, Logistics, Railroad",ARTS
"BUSINESS DEVELOPMENT MANAGER Summary Accomplished top performing professional proven success directing, leading managing projects campaigns concept completion. Intensely focused partnering ensure client/customer satisfaction consistently exceeds expectations. Creative, strong partnership building skills excellent communicator recognized taking collaborative approach enthusiastic team player. Highlights TECHNOLOGY SKILLS Knowledge Digital Marketing Advertising, Social Media (LinkedIn, Facebook, Twitter), MS Office Suite (Word, Excel, Outlook, PowerPoint), Corporate Proprietary Software Accomplishments Online Advertising Campaign Management Sales Territory Management Customer/Client Relationship Building Prioritization Multi-tasking Cross-Team, Cross-Cultural Relations Training Mentoring Effective Verbal Written Communication Executive Interfacing Experience BUSINESS DEVELOPMENT MANAGER Sep 2011 Sep 2013 Company Name － City State Online Service Division Contract Position) Beta Coordinator Project Rubicon. Shopper-Ready Content Tools Omni-Channel Digital Marketing. Managed worldwide inbound customer partner inquiries Microsoft Tag Platform Startup Business Group supporting facilitating increased sales portfolio. Sourced top retailer brands facilitate building growth revenue portfolio. Solicited prospective customers utilizing multiple social media venues LinkedIn. Provided analysis customer experiences based set evaluation questions. Built strong working relationships vendors contributing growth market profitability identifying opportunities introduce new products/services. Researched analyzed online marketing trends advertising tools. Managed worldwide inbound customer partner inquiries ensuring complete response satisfaction. ACHIEVEMENT: Successfully manage Rubicon retail customer meetings. Help drive interest project local retailers based Seattle area. Result: Built loyal customer list. ONLINE ADVERTISING DELIVERY MANAGER Oct 2008 Oct 2009 Company Name － City State Operated fast-paced Online Advertising division focus Detroit, MI territory. AOL, (S&P 400), pioneer leading-edge global web services company includes network premium niche content sites, extensive offering world-class tools platforms. With one industry's largest advertising networks, AOL engages consumers online advertising services 10/both AOL's owned operated properties third-party websites. Partnered sales team analyze contracts, negotiate close deals. Determined advertising pricing discounts. Provided forecasting reporting support sales teams. Monitored campaigns offered strategic analysis client advertising campaign performance. Facilitated optimization inputs enhanced performance achieved client objectives. Crafted delivered formal informal presentations sales teams. ACHIEVEMENT: Implemented critical analysis identified campaigns running. RESULT: Saved campaigns showing $0 profit, effecting bottom line results. PROJECT MANAGER Aug 2005 May 2008 Company Name － City State Managed corporate training projects aimed sales effectiveness. Huthwaite (a division Informa) world's leading sales performance improvement organization. Founded scientifically validated behavioral research, methodologies include internationally renowned SPIN® Selling. Target industries software, financial services, media, transportation, pharmaceuticals. Clients included: Bank America, Boeing, Google IBM. Partnered clients assessed needs organizations. Defined project scope developed customized sales performance improvement coaching programs would drive real business results. Provided coaching, consulting assessments sales staff. Managed short- long-term contracts, managed implementation projects concept completion, delivering time budget. Supervised, trained, coached assigned teams trained new hires measurement assessment tools. Created implemented improvements processing reporting. ACHIEVEMENT: Teamed sales force create deploy ""Template Excellence"", diagnostic sales assessment tool patent pending. RESULT: Provided tool would pinpoint individual strengths weaknesses identify critical gaps across sales force. BUSINESS DEVELOPMENT COORDINATOR Jul 2002 Jul 2004 Company Name － City State Marketed fine fragrance products high-end perfumery house managed team 20, across three states 65 stores. BPI USA subsidiary Paris-based BPI division Shiseido Americas Corporation. Products included: Issey Miyake, Jean Paul Gaultier Narciso Rodriguez. Directed product launches. Trained client employees features, advantages use. Administered $100,000+ budget, defined set sales goals. Successfully built selling team, motivating implementing solid sales techniques. Earned #1 ranking region. ACHIEVEMENT: Successfully built selling team, motivating implementing solid sales techniques. RESULT: Earned #1 ranking region. Education Bachelor Science Hotel Management 1992 University Maryland － City State US Skills SALES, BUDGET, BUSINESS DEVELOPMENT, CONTRACTS, ADVERTISING, CLIENTS, COACHING, FINANCIAL SERVICES, FOR SALES, NEW HIRES, OF SALES, PATENT, PROJECT MANAGER, SALES FORCE, SALES STAFF, TRAINING, WITH SALES, DIGITAL CAMPAIGN, DIGITAL MARKETING, INCREASED SALES, MARKETING, NEW PRODUCTS, ONLINE MARKETING, RETAIL, RETAIL MARKETING, SATISFACTION, SALES GOALS, SALES TECHNIQUES, SET SALES, CLASS, COMPREHENSIVE LARGE ARRAY DATA STEWARDSHIP SYSTEM, FORECASTING, OPTIMIZATION, PRICING, SALES TEAM, TERRITORY, THE SALES, TO SALES, WEB SERVICES, AWARD, COMMUNITY OUTREACH, BPI, EXCEL, MANAGING PROJECTS, MS OFFICE, OUTLOOK, POWERPOINT, STERLING, TEAM PLAYER, WORD Additional Information Teamed sales force create deploy ""Template Excellence"", diagnostic sales assessment tool patent pending Professional Affiliations National Golden Key Honor Society",BUSINESS-DEVELOPMENT
"EXECUTIVE CHEF Professional Summary To join organization allow apply experience knowledge. Skills Work History Executive Chef 01/2008 Current Company Name – City State Prepare daily meal preparation 500 4000 man ""Work Force Camps"" remote locations 4 daily meals transportable lunches. Provision Prepare meals Commercial Fishing crews 250 Individuals. Develop cost menu items targeted food cost. Establish maintain purveyor relationships. Negotiate property, equipment leases sales. Oversee Food Beverage operations multiple site locations include administration weekly purchasing budget. Establish par/prep standards, i.e. FIFO, label dating foods. Perform/Train staff ""line"" positions FOH/BOH functions required. Interview, hire, train review employees necessary. Maintain consistent interviewing hiring practices. Develop create banquet/catering menus. Plan private special events. Maintain consistent HACCP, Serve-Safe Alcohol Service standards relative documentation wherever required. Direct Supervision 25-50 Employees. Oversee Retail operations. Recipe Design/Menu Engineering. Manage procurement Logistics outlets Retail Hospitality Maintain High level Customer Service Business Plan Development Location Evaluation Management Services Menu Design Layout Restaurant Brewery Design Equipment Purchasing Design Consultation Restaurant Systems Policies Author employee standards manual. Create facilitate staff training manuals related position testing. Budgeting Financial Controls Develop/implement marketing advertising strategies. Analyze implement necessary changes improve guest service staff efficiency. Sales Floor Merchandising/Planograms. Recipe Development/Menu Engineering. Operations 01/1997 01/2000 Company Name – City State Corporate Menu Development, Costing, Procurement/Logistics Remote Camps Contract Negotiations Food Brokerage Shipping. Planning preparing daily meals passengers crew. Vendor Relationships price negotiations. Solid relationships Culinary Unions. Responsible safe organized operation galley. Organized planned galley tours onboard passengers. Positive consistent interaction passengers. Serve-Safe CFPM, HACCP USDA/FDA, Alaska, Washington, Oregon Certified Food Handler. Budget forecasting individual restaurant entities include food, labor beverage diverse costs based upon specific operations. Operational adherence Franchisee 2 QSR Fast Food operations include corporate oversight Food, Labor Controllable Costs. QSR 18-21% Full Service 30-32% Overall labor costs) Responsible ordering inventory control. Oversee complete Food Beverage Operations multiple full service restaurants. Manage production 175-400 covers nightly 5-8m annual sales. Supervision 475 Seasonal Fulltime Staff multiple locations. Training FOH include Wine Beverage service relative food pairings. Training BOH include Food Handling, Safe Practices, FIFO Kitchen Systems recipe/plating adherence. Recipe Design/Menu Engineering Corporate Chef Of 10 Vessel Organization SALES/MARKETING Sales, Merchandising delivery high quality varietal wines, foods beverages. Customer Service Training Sales Staff Overall vineyard management 37 acres. Product Sales Forecasting Ordering Trends. Sales Staff Training Merchandising. Develop Strategic Sales Marketing Plan. Co-host weekly radio show. Responsible performance reviews Sales Culinary Staff. Oversee Weekly Sales Meetings Supervision 15 Sales Staff. Store Set/Re-Set According To Plan-O-Gram. Implement Develop Key Performance indicators staff, Sales Culinary Divisions. Create Develop Sales Incentive Programs Primary Organizer Community Catering/Banquet Events. Implement Bi-Annual Sales Retreats. Route Sales. The listed experience parent company Food Service Associates)Castile Trucking, The Shanghai Café, Tai-Tung, Four-Seas, Alaska Sightseeing Cruise West, Chili's Westminster, Wendy's Of The Rockies, The Gallery Restaurant Lounge (2 Locations) The Quality Hotel Tacoma Dome, Crown Pacific Inn, Ernst Home Centers Paul's Grocery, Mt Baker Vineyards The Hungry Halibut Restaurant Lounge. 01/1986 01/2008 Education M.S Hospitality Management Wing Luke University, Shanghai Province, Peoples Republic China Hospitality Management B.P.S Culinary Management Culinary Management Accomplishments U.S. Naval Culinary Training, USNTC, San Diego, Ca. USS Esteem MSO-438, Member US. Naval Culinary Team 1977-1980 Internship-Victor Rossellini, Owner, Rossellini's 410, Seattle, Washington Internship-Trotter's Restaurant, Chicago, Illinois LICENSES/AFFILIATIONS American Culinary Federation 234185 C.E.C. SERVE SAFE #7361161, HACCP, USDA/FDA, Alaska, Washington Oregon Food Handler's Card TIPS/TAMS Certification, National Restaurant Assoc, Pro-Start Mentor/Coach NSTC Certification, First-Aid, CPR AED, TWIC, FAA Security Clearance Merchant Mariner's Documents- United States Coast Guard. Skills advertising, Budgeting, Budget, Bi, Business Plan Development, Consultation, Contract Negotiations, Customer Service, Customer Service Training, delivery, documentation, special events, Fast, Financial, forecasting, hiring, inventory control, Layout, Logistics, Marketing Plan, marketing, Meetings, Merchandising, negotiations, Organizer, performance reviews, Policies, Procurement, Purchasing, Quality, radio, Retail, SALES, Sales Forecasting, Shipping, Staff Training, Strategic, Supervision, Author",CHEF
"EXECUTIVE DIRECTOR Career Overview Highly motivated public servant 35 years multitude facets include: Administrative Management, Logistics Management, Budget Management, Emergency Management, Quality Improvement Management, Physical Personal Security Management, Antiterrorism, Force Protection, Shipboard Operations, Navigation, Maritime Law Enforcement, Combat Readiness, Training Instruction. Skill Highlights Problem Resolution Self-starter Collaboration Coordination Service Orientation Budget Microsoft Office QuickBooks Spreadsheets Career Accomplishments Received various medals accommodations superior performance peace time combat units. Professional Experience 06/2009 08/2012 Company Name － City State Executive Director Administrator non-profit arts cultural organization Kodiak, Alaska. Actively pursued funding sources private governmental. Continuous interaction community, local, state federal agencies arts education cultural programming remote island community promote organizations goals public forums, advertisement, marketing, use media, brochures, various online media outlets. Aggressively realigned organizations strategic plan current near future goals. Directly responsible grant applications process creation reporting. I managed grants state local sources, sole administrator Kodiak Arts Council, I required understand provisions grants. Promulgated administered annual art grants community members. Effectively realized 20 percent increase patrons use underutilized web social network programs. Adapted ecological friendly system disseminate newsletters, mass mailings special event notifications. Applied strategic plan dimensions annual budget 28 percent increase operating funds. Budgeted, contracted presented productions throughout year, professional amateur performers. Directed 200 volunteers various performances events. Contracted presented master classes age groups dance music. Continually added collaborative arts education events local cultural organizations throughout year. Reached served populations community video teleconferencing outlying villages workshops. Sought received additional funds subsidize performance tickets served students community. Collaborated local museums (Alutiiq, Baranov) public entities (U.S. Fish &Wildlife Refuge) plan art exhibitions, promote collections, enhance preservation exhibits. 05/1985 09/2009 Company Name Chief Warrant Officer Four detailed directing Forward Operating Base personnel Kuwait Operation Iraqi Freedom CTF 55.6 CTF 150 assets (2005 2006). Deck Watch officer multiple Patrol Boats support Operation Iraqi Freedom (2005 2006). Liaison Officer CTF 55.6 Oman, Yemen, UAE, Kuwait, Djibouti detailed planning, executing training events sea enforcement; planned directed Personal Protective Services US foreign senior officials INCONUS (2002 2005) attached CTF 55.6 (Operation Iraqi Freedom 2005 2006). Directed emergency management efforts military base, included civilian populace (2002 2005). Initiated background investigations base personnel; provided follow reporting derogatory information Coast Guard Intelligence Center; Led full police force assigned provide security, safety, enforce federal state laws; Liaison local, federal law enforcement agencies; led and/or oversaw investigations criminal civil cases. Administration/Leadership Command Enlisted Advisor (1997-1999), Officer In Charge Forward Operating Base Kuwait (2005 2006). Managed daily routine aspects administrative support personnel assigned units. Administrative matters included limited to, travel coordination, performance reviews, daily event job schedule management, training administration, work site coordination units/groups, duties assigned higher authority. Developed implemented tracking system qualifications/certifications operational units positions unit meet mission requirements (1999 2002, 2006 -2007, 2007 2009). Trained personnel various units human resource requirements sexual harassment, diversity, workplace environment, work life issues (1994 1999, 2002 2006, 2007 2009). Administered preventive maintenance program shipboard, small craft (21 55 foot), ATV systems including cranes, winches, pulley systems, fire control systems, minor machinery (compressors, generators, etc.) (1986 1999, 2002 2009). Contracting Officer Technical Representative (COTR) (1989-1990, 1993-1994, 1995-1996, 1999-2002, 2007-2008) various projects throughout military career included large Cutter renovations, small vessel acceptance, small vessel renovations/alterations. COTR various contractors subcontractors recurring shipboard maintenance programs (flight deck renewal, interior renovations, systems renovations/repairs, etc.). Worked Area Command staff develop contract RFP's various shipboard projects including flight deck renewal, interior renovations, systems renovations/repairs, small craft purchases, large maintenance equipment purchases. Communications 01/1985 01/2009 Law Enforcement Officer drug interdiction, alien migration interdiction, maritime law enforcement, domestic international fisheries enforcement, counterterrorism antiterrorism (1985 2009). 01/1977 01/1979 Strong communications, public speaking, senior senior instructor 1996 1999, Security Officer 2002 2005, Liaison Officer 2005 -2006). Extensive senior-level presentations foreign military officials (1996 1999, 2002 2005, 2005 -2007). Education 2002 U.S. Coast Guard Certification Antiterrorism Force Protection Level II Certification Excelsior College BS-Liberal Arts BS Management Psychology Excelsior College BS-Liberal Arts (Administration/Management Psychology Focus) Military Education Command Security Officer Course Export Domestic Maritime Training Law Enforcement Boarding Officer Course ICS-300, 200, 100 Applied Suicide Intervention Course Military Experience 05/1985 09/2009 Company Name Chief Warrant Officer Four UNITED STATES COAST GUARD May 1985 September 2009 Chief Warrant Officer Four (BOSN) Operations Officer 7th Crew, USCG PATFORSWA (Patrol Forces Southwest Asia) detailed directing Forward Operating Base personnel Kuwait Operation Iraqi Freedom CTF 55.6 CTF 150 assets (2005 2006). Deck Watch officer multiple Patrol Boats support Operation Iraqi Freedom (2005 2006). Liaison Officer CTF 55.6 Oman, Yemen, UAE, Kuwait, Djibouti detailed planning, executing training events sea enforcement; planned directed Personal Protective Services US foreign senior officials INCONUS (2002 2005) attached CTF 55.6 (Operation Iraqi Freedom 2005 2006). Directed emergency management efforts military base, included civilian populace (2002 2005). Law Enforcement Officer drug interdiction, alien migration interdiction, maritime law enforcement, domestic international fisheries enforcement, counterterrorism antiterrorism (1985 2009). Security Officer/Chief Police Coast Guards largest base (2002 2005): Initiated background investigations base personnel; provided follow reporting derogatory information Coast Guard Intelligence Center; Led full police force assigned provide security, safety, enforce federal state laws; Liaison local, federal law enforcement agencies; led and/or oversaw investigations criminal civil cases. Administration/Leadership Managed administrative offices Executive Petty Officer (1989 -1990), Command Enlisted Advisor (1997-1999), Officer In Charge Forward Operating Base Kuwait (2005 2006). Managed daily routine aspects administrative support personnel assigned units. Administrative matters included limited to, travel coordination, performance reviews, daily event job schedule management, training administration, work site coordination units/groups, duties assigned higher authority. Developed implemented tracking system qualifications/certifications operational units positions unit meet mission requirements (1999 2002, 2006 -2007, 2007 2009). Trained personnel various units human resource requirements sexual harassment, diversity, workplace environment, work life issues (1994 1999, 2002 2006, 2007 2009). Administered preventive maintenance program shipboard, small craft (21 55 foot), ATV systems including cranes, winches, pulley systems, fire control systems, minor machinery (compressors, generators, etc.) (1986 1999, 2002 2009). Contracting Officer Technical Representative (COTR) (1989-1990, 1993-1994, 1995-1996, 1999-2002, 2007-2008) various projects throughout military career included large Cutter renovations, small vessel acceptance, small vessel renovations/alterations. COTR various contractors subcontractors recurring shipboard maintenance programs (flight deck renewal, interior renovations, systems renovations/repairs, etc.). Worked Area Command staff develop contract RFP's various shipboard projects including flight deck renewal, interior renovations, systems renovations/repairs, small craft purchases, large maintenance equipment purchases. Communications Strong communications, public speaking, senior-level presentation experience (Instructor 1977 1979, senior instructor 1996 1999, Security Officer 2002 2005, Liaison Officer 2005 -2006). Extensive senior-level presentations foreign military officials (1996 1999, 2002 2005, 2005 -2007). Certifications Antiterrorism Force Protection Level II Certification Professional Affiliations Kodiak High School Booster Club Presentations Strong communications, public speaking, senior-level presentation experience (Instructor 1977 1979, senior instructor 1996 1999, Security Officer 2002 2005, Liaison Officer 2005 -2006). Extensive senior-level presentations foreign military officials (1996 1999, 2002 2005, 2005 -2007) Skills Liaison, Security, Training, Budget, Collections, Credit, Increase, Marketing, Video Teleconferencing, Cases, Instructor, Administrative Support, Compressors, Control Systems, Fire Control, Generators, Industrial Machinery, Interior Renovations, Maintenance, Preventive Maintenance, Operations, Budget Management, Logistics, Logistics Management",ARTS
"HR GENERALIST Experience 08/2017 Current HR GENERALIST Company Name － City State Recruited help open new company sales team TX NC, guiding senior management pay and. compensation contract positions. Worked senior leadership create HR policies procedures; recruit. employees; updated HRIS system tracking time attendance, PTO benefits, employee applicant log;. created training manual; conducted job evaluations analysis created pay ranges competencies. Implemented programs policies areas training development, compensation structures, new- employee orientation. Cut payroll expenses 16% implementing time clock system policy company-wide, monitoring time attendance. Revised job descriptions created competency checklists 25 positions company-wide three states. Shadowed"" interviewed employees construct accurate picture duties skills required position. Continued... 06/2015 05/2017 HR GENERALIST Company Name － City State Partnered employees management communicate carious HR policies, procedures, standards and. regulations. Reviewed applications paperwork/collected necessary documents Answered multiple phone lines, greeted candidates Conducted employment verification, reference checks, credit checks Screened resumes, scheduled conducted interviews, composed Congratulatory Letters. 10/2013 05/2015 Owner Chef Company Name － City State Oversee daily operations quaint catering company specialized Mexican Italian cuisine, unique beverages, chocolate confectionaries. Manage details related safe preparation, delivery, setup diverse food orders serving 100 guests. Interface clients gather critical event details, learn specific food preferences, recommend appropriate menu items quantities. Coordinate planning, ordering, purchasing, storage food, equipment, supplies. Sole preparer food orders, operating smokers, grills, food warmers, various pieces equipment. Manage bookkeeping, budgeting, accounting. Skillfully learned managed entire business startup. Applied permits licenses, established company brand marketing materials, created menu pricing, implemented advertising campaigns. Established market-competitive price points maintaining superior quality standards. Led company achieving 28% profit first year. Established manage partnerships food suppliers acquire freshest foods ingredients time prepare orders. Advertise business print, digital, social media, local radio stations, partnerships local area businesses. Earned high rate repeat referral business word-of-mouth promotion. Developed manage partnerships restaurant supply stores purchase needed equipment, tools, supplies, packaging materials. 01/2008 01/2010 Kitchen Manager Company Name － City State Oversaw daily kitchen operations, leading team 10 safe preparation guest food orders. Operated pizza. ovens, grills, industrial cleaners. Kept kitchen area pristine condition line safety regulations. Managed. inventory food supplies. Resolved problems related customers team dynamics. Additionally, assisted. overseeing front-of-the-house operations, including counting balancing drawers shift. Successfully aligned team members--diverse personalities, work styles, backgrounds--around shared goals, led team providing customers exceptional dining experiences. Trained employees kitchen protocols; safe food handling, preparation, storage; food portioning, plating, presentation; cleaning grills, equipment, surfaces; count drawers, operate POS system, close restaurant. 01/1999 01/2001 Assistant Restaurant Manager Company Name － City State Assisted general manager chef overseeing daily operations, planning menus daily specials, hiring and. training employees, preparing serving lunch orders. Planned executed special events serving up. Education 2017 Master Business Administration HR Management ASHFORD UNIVERSITY － City State 2,500 guests. HR Management Managerial Finance, Financial Managerial Accounting, Economics, Managerial Marketing, Organizational Behavior, Business Law, Operations Management, Strategies HR Management Project: Reviewed analyzed 30 years business research compare two primary approaches filling open positions: hiring externally promoting within. GPA: 3.9 Member Golden Key International Honors Society, Recipient Ashford University Alumni Scholarship 2008 Bachelor Arts Business ASHFORD UNIVERSITY － City State Business April 2018 Sigma Six Yellow Belt Certification (2018) PHR Certification (Professional Human Resources Tentative Summary HR generalist 3 years experience 10 years management experience seeking position HR Generalist company I grow improve skills Human Resources. Extensive background HR Generalist affairs, including experience employee recruitment onboarding, conflict resolution, benefits compensation, payroll administration, policy development implementation training development. Demonstrated success implementing numerous policies implementations, updated personnel manuals files, job descriptions, benefits packages, conducted job analysis provide pay ranges various positions. Highlights Employment Law Onboarding FMLA/ADA/EEO Employee Relations HR Policies Benefits Administration Procedures Payroll Administration Staff Recruitment Retention HRIS applications (Paychex, Paychex Flex) MS Office (Word, Excel, PowerPoint, Outlook) Skills accounting, ADA, advertising, benefits, Benefits Administration, bookkeeping, budgeting, Business Law, business research, business startup, competitive, credit, clients, delivery, Economics, Employee Relations, training employees, special events, senior management, filling, Finance, Financial, general manager, hiring, HRIS, Human Resources, HR, inventory, Italian, leadership, Law, Letters, Managerial, Managerial Accounting, market, Marketing, marketing materials, materials, Excel, MS Office, Outlook, PowerPoint, Word, Operations Management, Organizational, packaging, Payroll, Policies, POS, pricing, profit, promotion, protocols, purchasing, quality, radio, Recruitment, safety, sales, Sigma, phone, unique",HR
"BUSINESS DEVELOPMENT SPECIALIST Summary Dynamic reliable Banking Professional 15 years retail banking, customer service consulting experience. Many years Trainer instilled ""adapt connect"" way thinking, always ready ever-changing industry banking. Highlights Management Customer Service Sales Analytical Presentation Training Coaching Creative Solutions Accomplishments -Selected member various corporate projects IBC Bank, First National Bank, PlainsCapital Bank. -Elected Board President community involvement organization. -Selected member Edinburg Leadership Class XX. -Served project chair numerous community outreach events. Experience Business Development Specialist 11/2014 － Current Company Name City State Served liaison credit union major local vehicle dealership. Serve key component solution lack indirect lending. Initiate lending processes purchase used new vehicles prospective members follow close loan. Cross-sold convenient bank products meant gain prospect's entire financial relationship. Owner/Partner 07/2011 － Current Company Name City State Mr. Mister privately created privately owned Brother, Father, I meet cooling needs residents South Texas. Mr. Mister designs, installs maintains customized high-pressure mist cooling systems. Mr. Mister also provide mist cooling solutions rental clients outdoor events. Vice President- Regional Training Manager 09/2013 － 03/2014 Company Name City State Coordinated training schedules new/ existing employees (400+). Managed team 3 trainers. Responsible executing corporate training goals. Managed day-to-day department needs. Participated coordination execution FI conversion training. Vice President- Training Manager 01/2013 － 09/2013 Company Name City State Developed Implemented new training strategy. Created various training paths various departments. Authored training courses training materials. Coordinated training schedules new/ existing employees (400+). Managed team 3 trainers. Managed day-to-day department needs. Commercial Sales Services Consultant 05/2012 － 01/2013 Company Name City State Sold convenient commercial products businesses ACH generation, Remote Deposit Capture, Positive Pay, etc. Analyzed internal reporting identify sales opportunities existing commercial customers. Cultivated external sales opportunities visiting prospects sharing benefits commercial products. Conducted sales presentations prospective existing clients. Provided training clients bank employees. Provided product support clients. Cash Management Officer 03/2010 － 05/2012 Company Name City State Sold convenient commercial products businesses ACH generation, Remote Deposit Capture, Positive Pay, etc Utilized referral software track provide updates employees. Visited bank branches train employees referral process recognize sales opportunities. Analyzed internal reporting identify sales opportunities existing commercial customers. Cultivated external sales opportunities visiting prospects sharing benefits commercial products. Conducted sales presentations prospective existing clients. Provided training clients. Provided product support clients. Regional Training Manager 01/2008 － 03/2010 Company Name City State Oversight regional training program accordance Corporate Training Corporate Human Resources. Responsible training completion 400+ employees. Monthly training calendars created published accommodate trending needs. Managed annual compliance training. Managed staff 4 trainers included scheduling, development, observations evaluations. Participated various corporate projects committees. Regional Trainer 04/2004 － 01/2008 Company Name City State Served key resource employee development. During period course offerings within training program mastered. Involvement sought corporate office variety tasks ranged course authoring program roll-outs. Courses delivered emphasis sales customer service. Type courses taught included: Teller policies procedures, New Account policies procedures, core systems training, customer service training, sales training, product services training, special projects training. CTR Processor 01/2004 － 04/2004 Company Name City State Consolidated high dollar transactions depositors branches within region accurately report cash transactions Currency Transaction Reports. Audited CTR Reports branch staff. Crucial deadlines met. Teller Supervisor 04/2001 － 01/2004 Company Name City State Supervised staff 7 tellers. Employee development: Mentoring, Coaching, Training, conducting performance reviews, delivering disciplinary actions, enforcing company expectations. Managed day-to-day department needs: creating employee schedules, managing staff relations. Resolving customer complaints. Researching transaction errors. Performing teller branch audits. Communicating pertinent issues upper management. Running cash box needed. Teller/ Specialty Teller 08/1999 － 04/2001 Company Name City State Nurturing relationships processing customer non-customer transactions. Teller duties: cash balancing, cash transactions, negotiating on-us transit checks, payments, processing GL transactions, issuing monetary instruments, etc. The duties Specialty Teller added previous Teller position. Food Stamp Processing Foreign Exchange Processing. Foreign Domestic Collections processing. Education 2012 Bachelors American Intercontinental University Business Management Marketing City State US Coursework Business Management concentration Marketing. Skills Computer, Interpersonal, Customer Service, Analytical, Relationship Driven, Training, Presentational, Sales",BUSINESS-DEVELOPMENT
"SERVICES ENGINEER Summary Seeking challenging exciting job growth oriented industry potential hard work skills fully utilized Experience Services Engineer January 2007 January 2010 Company Name Electrical items, LEGRAND, HAVELLS, INDO ASIAN, From 2010 march 2013 Job Function Working Head General Goods COSCHARIS Group, 1-7 COSCHARIS Street. P.O. Box 71268, Lagos (Nigeria) Ph: +234-8123177630 COSCHARIS Group He started Technical TVS Motorbikes. later moved head General Goods Division. Our General Goods Division handles Motorbikes, air conditioners, television, importation, Sales, distribution, servicing repairs motorcycles, air conditioners, television Presently, I working SERVICE CENTRE MANAGER. My job involves regular check brand NEW BIKES delivered Customers. I also attend every Bike comes Repair. Preparing Job-Card according need CUSTOMER according condition Of Bike carried systematically Supervision. Since I The In charge Workshop, Repairs, Replacement Spares, fixing Parts, lathe work, vulcanizing work, electrical work, wiring work, etc consultation me. I certification work done Workshop. I also estimate cost involved Repairs, genuine Spares, accident vehicles estimation restructuring, etc. I also give Annual requirements Spares Needed Workshop, Spares Shops regular Free Services accepted Company New Bikes Conducted per norms conditions laid TVS MOTORS CO., India. Nirma International (U) LTD, Plot: 8,Bombo Road. P.O. Box 6401, Kampala Uganda (East Africa) Ph: +256 714 124142 NIRMA INTERNATIONAL (U) LTD Authorized Dealers TVS Motorbikes Uganda, East Africa. They extended operations Rwanda Burundi. They full fledged Workshop, Service Centre, Sales Offices Beautiful Showrooms qualified people handle each. SERVICE CENTRE MANAGER January 1994 January 2007 Company Name My job involved regular check brand new bikes delivered Customers. I also attend every Bike comes Repair, Preparing Job-Card according need customers Bike conditions carried systematically Supervision since I charge workshop, Repairs, Replacement Spares, fixing parts, lathe work, vulcanizing work, electrical work, wiring work, etc supervision. I certification work done Workshop. I also estimate cost involved Repairs, genuine Spares, accident vehicles estimation restructuring, etc. I also give Annual requirements Spare parts needed Workshop, Regular Free Services accepted Company New Bikes Conducted per norms conditions laid TVS MOTORS CO., India. Zen Motors. 127/10.Bull Temple Road, Kempegowda Nagar, Bangalore: 560019. Ph: 080 26678266 080 26678229 The Well Known Brand TWO-WHEELERS INDIA, viz. Services Engineer January 1990 January 1994 Company Name As Service Engineer, I worked Service Department Company looking Services Sales TVS Company Motorbikes. Looked Sales TVS Motorbikes addition Services. Besides, I looking Spares TVS Motorbikes. 080 26540474. Bharath Automobile Agency Authorized Dealer Sales Service Agency Well Known Brand TWO-WHEELERS INDIA, viz. Customer Relations Officer Company Name Looked Sales Services TVS Motorcycles. Besides I was. In charge Clients Bikes Services Sales. Looked after. All Complaints handled problem associated Bike. Clients compliance asset. Education Data Entry Six Month Course 1995 KARANATAKA INFOTEK (Regd － City India PUC 2Nd year Diploma Computer Applications 2002 F. B. INTERNATIONAL Computer School － State India Computer Applications Personal Information Name Anand Father Name Chikkegowdappa Date Birth 23.06.1975 Age 37 Years Marital Status Married Interests ANAND.C 35,11TH cross road Kurubarahalli road, Muneshwara layout Laggere, Bangalore-560058 Languages English, Hindi, Kannada, Tamil, Luganda (African Language spoken Uganda) Skills Agency, consultation, Clients, Data Entry, Engineer, English, Hindi, lathe, Repairs, Sales, Supervision, television, wiring Additional Information CURRICULAM VITAE ANAND.C 35,11TH cross road Kurubarahalli road, Muneshwara layout Laggere, Bangalore-560058 Personal Details Name Anand Father Name Chikkegowdappa Date Birth 23.06.1975 Age 37 Years Marital Status Married Passport No F 3905156 I, CHIKKEGOWDAPPA ANAND, hereby confirm details true best knowledge. Date 02-05-2014 Place: Bangalore (INDIA) [ANAND.C]",AUTOMOBILE
"CO-MANAGER Summary Seeking management position utilizes strong experience skills achieve organization's sales profit goals Well-organized, detail-oriented individual manages high volume workload within deadline driven environment Expertise establishing priorities coordinating work assignments control maximize productivity Skilled working harmoniously associates resolving minor personnel problems Experience staff performance evaluation creation/implementation procedural changes improve quality workforce Outstanding customer service skills focus achieving top levels customer satisfaction Skilled use MS Word, MS Excel, MS Power Point; bilingual French Creole Work History Company Name Experience Co-Manager November 2011 January 2016 Company Name City State 120 Employees -$800,000 Weekly Sales Volume Compile interpret reports ensuring maximum profits achieved Seek high selling merchandise feature endcaps Analyze revenue weekly forecast expenditures staffing needs Supervise proper scanning outs, make changes on-hands replenish merchandise Search reduce shrink, look opportunities capture markdowns, ensure store line company initiatives Hire, train, supervise terminate hourly associates; develop plans assist achievement maximum performance; monitor give constructive feedback timely manner; provide learning opportunities guidance support; set clear expectations creating timelines performance metrics Require associates adhere customer service initiatives create pleasant shopping experience customers daily meetings, ""coaching walking"" computer-based training Drive community awareness programs participating supporting community events, i.e. soup kitchens, cancer walks, Children's Miracle Network Enforce safety standards relating accidents STFs; OSHA compliance, work Ecolab Kay Chemical prevent hazards compliance issues. Assistant Manager May 2011 November 2011 Company Name City State 300 Employees -$1,500,000 .00 Weekly Sales Volume Managed direct reports, delegated monitored pre-determined deadline measure quality Hired, trained, developed appraised subordinates Budgeted forecasted, minimize shrinkage achieved sales target goals Monitored controlled expenses several divisions Ensured customer satisfaction retention Analyzed market competitions building strategy ensure profitability Implemented bench marking process merchandise instock level. Small Business Sales Consultant February 2008 April 2011 Company Name City State 20 Employees $100,000 Weekly Sales Volume Consulted customers recommend sell variety AT&T products services meet customers' needs Provided customers positive sales service experience Interacted multiple online systems speaking customers Met sales quotas service objectives fast-paced call center environment. Team Leader Service Delivery Coordinator Supervisor June 2005 January 2008 Company Name City State 108 Employees -$325,000 Weekly Sales Volume Began CSR; promoted Team Leader Roadside Assistance Division crucial evening shift Provided guidance direction Member Service Counselors, real-time management call center floor, frequently interacted Dispatch AAA members service-related issues Handled escalated inquiries members Interacted Dispatch resolve inaccurate information taken Counselors issues Served Shift Leader absence evening supervision Coached call takers call quality issues arose; performed new hire training operating system Handled customer inquiries, complaints, billing questions payment services. Customer Service Representative January 2001 June 2006 Company Name City State Performed light typing clerical duties heavy volume phone calls. Assisted customers renewal application process. Shift Leader August 2002 November 2003 Company Name City State Supervised inventory, verified quantity quality products received. Interfaced directly customers provide assistance resolve problems. Assigned identification numbers recorded items processed; performed paperwork. Customer Service Team Leader June 2001 August 2002 Company Name City State 23 Employees Supervised daily functions store activity ensure customer satisfaction Performed daily safety temperature audits adhering standards set health board Interacted customers daily basis; transferred monetary transactions business Generated weekly reports profits loss within business. Shift Manager September 2000 May 2001 Company Name City State 12 Employees Handled inventory controlled cash Maintained safe work environment co-workers Managed shift instruction Ordered products store customer sales Closed store performed necessary duties. Education Liberal Arts Kean University Liberal Arts High School Diploma Hamilton High West Skills billing, call center, cancer, clerical, coaching, customer satisfaction, customer service, direction, fast, instruction, inventory, Team Leader, market, meetings, Network, operating system, speaking, quality, real-time, safety, selling, Sales, scanning, staffing, strategy, supervision, phone, typing",AUTOMOBILE
"SENIOR APPLICATION SPECIALIST Professional Summary Highly motivated, results detail oriented leader strong communication, leadership, troubleshooting skills. I proven track record increasing staff development focus quality improvement. I seeking position allows implement health care improvement processes procedures. Education Training Associate Degree Applied Science June 1999 Robert Morris University － City State Health Information Management Healthcare Management Devry University － City State Course work Healthcare Management Skill Highlights Staff training development Relationship team building Conflict resolution Professional Experience Senior Application Specialist Mar 2014 Company Name － City State Implement support business office software solutions Create test application scenarios, including interfaces device integration Coordinate software version upgrades various departments Assists project efforts related charge capture, claims, remittance cash management workflows Support day day maintenance HB system. Includes daily checks, investigation, root cause analysis, remediation, process improvement Serves HB Data Courier lead Provides on-call support hours Revenue Cycle Trainer Jul 2006 Mar 2014 Company Name － City State Provided operational technical support enabled business office function efficiently effectively. Responsible operational issues, resolution development advanced integration audit/review functions. Conduct, deliver arrange training programs new employees continuing education current employees business office. Evaluate old policies procedures update necessary. Acts liaison business office technical staff information systems communicate issues coordinate resolution. Work managers develop job aids, improve accuracy assist improving best practices. Conduct employee specific need issue based assessments. Participate quality reviews staff identify issues provide additional training. Create maintain training materials well Epic procedural guidelines departmental workflows. Deliver cross-training programs. Analyze workflows system functions enhance correct capture patient information, clinical charges diagnostic codes, support electronic billing collection processes. Regularly evaluated employee performance, provided feedback coached staff needed. Network Support Analyst Nov 2005 Jul 2006 Company Name － City State Customer service liaison Nebo customers. Traveled locally regionally train hospital business office personnel use ECare CMS system. Assisted new clients setting billing processes utilizing ECare. Worked programmers/analysts problem related issues concerning installation upgrades involving ECare. Managed Care Claims Auditor Apr 2002 Nov 2005 Company Name － City State Led directed managed care projects involving patient account activities. Monitored billers collectors workflow processes. Assisted improving departmental performance outcomes. Assisted maximizing reimbursements reaching departmental revenue goals. Worked closely staff keep abreast current contracts, contract changes, billing criteria, reimbursement timeframes, pre-certification requirements. Developed job tools assist billers, admitting insurance verification staff. Coordinated appeal process denied claims. Coordinator refunds unit. Participated A/R, Utilization Review, Revenue Management Patient Access task forces. Provider Relations Representative Jul 1997 Apr 2002 Company Name － City State Responsible recruiting physicians PHO (Physician Hospital Organization). Resolved member provider inquires. Visit, educate physician's office staff related managed care changes. Conducted physician staff orientation in-services quarterly basis. Communicated policy procedure changes physicians staff. Identified developed action plans operational needs. Handled resolution credentialing issues Managed Care Organizations. Facilitated resignation termination physicians Provider Health Organization. Acted administrative liaison seven Provider Health Organization's. Oversaw accuracy operational issues related providers, members relation referral processing, claims payments, capitation payments, fee schedules, dictionary updates provider listings. Computer Skills Epic certifications Resolute Hospital Billing, Home Health SBO Allegra IDX MIDAS Passport/ECARE Microsoft Word, Excel, Powerpoint Certifications Revenue Cycle Training HFMA Six Disciplines Breakthrough Learning Developing Others The Basic Principles Collaborative Workplace Giving Receiving Constructive Feedback Designing Effective Learning Experiences The OZ Principle Accountability Training",ADVOCATE
"SENIOR INTERIOR DESIGNER Summary Experienced Interior Designer diverse knowledge base design styles techniques living working different parts world. Proven skills sales project management. Successful listening needs client collaborating creative vision. Drafting CAD, produce 3D renderings monitor installations part every day job. A team player expert ultitasking work pressure meet deadlines. Open position field Interior Architecture Design. Highlights ArchiCAD Cabinet Vision 3D Studio Max Adobe Photoshop MS Office Design Adobe InDesign​ Languages: ​English Swedish Conceptual Design Space Planning Construction Documents Drafting Cost Management FFE 3D Rendering Experience 09/2015 Current Company Name － City State Senior Interior Designer Conferring clients determine specific needs. Create design concepts space planning depending client's needs budget. Drafting create shop drawings CAD. Monitor installation process service. Expert multitasking, handling several projects simultaneously. 08/2012 08/2014 Company Name － City State Owner Freelance Designer Worked freelance designer drafting ArchiCAD producing 3D renderings designers clients. ​ 01/2010 07/2011 Company Name － City State Owner/ Freelance Designer Worked freelance designer focusing space planning FFE serving Expat community Shanghai. Furniture Design sourcing. Education 2014 Academy Art City State Master Fine Art Interior Architecture Design Interior Architecture Design Skills CAD drafter, 3D Rendering, Space planning, FFE, Sales, Project Finance, Project Management, Multitasking, Team player, soon NCIDQ certified, beginner Golf expert Skier. Professional Affiliations ASID Allied Member IIDA Associate Member",DESIGNER
"EMERGENCY DEPARTMENT PHYSICIAN Professional Summary I intend practice general endocrinology; however I pursuing additional training area obesity medicine hope bring expertise practice I join. My background nutrition science exercise, well clinical experience weight management bariatric clinics, research endeavors clinical weight loss trials enable develop skills I need supervise direct patients weight loss efforts. I open working inpatient outpatient setting fellowship training equipped manage inpatient diabetes endocrine consults. Education Training Endocrinology Clinical Research Fellowship 2016 Duke University Medical Center － City State US Endocrinology Clinical Research Fellowship Duke University Medical Center. Anticipated completion June 2016. Master Science Clinical Research 2016 Duke University － City State US Anticipated graduation May 2016. Internal Medicine Residency 2013 Virginia Commonwealth University － City State US Medical Doctorate 2010 Medical College Georgia － City State US Bachelor Science Biology 2006 University Georgia － City State US Magna Cum Laude High Honors Bachelor Science Family Consumer Sciences, Nutrition Science 2006 University Georgia － City State US Magna Cum Laude High Honors Professional Experience Emergency Department Physician Jan 2014 Current Company Name － City State Employer Contact: William Knaack, MD Fitness Instructor Jan 2007 Dec 2010 Company Name － City State Medical Clinic Assistant Jan 2007 Dec 2007 Company Name － City State Employer Contact: Richard Field, MD Naveeda T. Ahmed, MD Research Lab Assistant Sep 2005 May 2006 Company Name － City State Licenses ABIM Board Certified Internal Medicine, 2014 North Carolina State Medical License, active, July 2013 present Pending: Endocrinology Board Certification (exam November, 2015) ECNU Certification Honors Awards Endocrine Society Early Career Travel Award, 2015 Alpha Epsilon Delta Premedical Honor Society, 2006 UGA President's Dean's Lists semester, 2002 2006 Phi Beta Kappa Honor Society, 2005 Georgia Governor's Scholarship, 2002 Affiliations American Medical Association American College Physicians American Thyroid Association Endocrine Society Obesity Society Research Experience Publications Clinical Obesity Research Dr. William Yancy Durham Veterans Affairs Medical Center (Ongoing). Supported NIH T32 Fellowship Training Grant. Health Services Research Dr. Matthew Crowley (Ongoing). Supported NIH T32 Fellowship Training Grant. Quality Improvement Diabetes Research Dr. Susan Spratt (Ongoing). Supported NIH T32 Fellowship Training Grant. Barton AB, Yancy W. Determining culprit: Stress, Fat, Carbohydrates. Biological Psychiatry. 2014 Dec 9. [Epub ahead print] PMID: 25582267. Mabrey M, Barton AB, Corsino L, Freeman S, Davis E, Bell E, Setji T. Managing hyperglycemia diabetes patients receiving enteral feedings: A health system approach. Hosp Pract, 2015; Early Online: 1–5. Barton AB, Evans KJ, Lien LF. Inpatient insulin management complex enteral feedings. Diabetes Case Studies: Real problems, practical solutions. Editors: Draznin B, Rubin D, Low Wang C. Anticipated Publication Release Date: June 2015. Ad Hoc Reviewer: Journal Diabetes Science Technology, Annals Internal Medicine, JAMA Student Research Assistant, Nutrition Science, Animal Dairy Science, University Georgia, Principle Investigator: Clifton A. Baile, PhD Student Research Assistant, Department Endocrinology Nutrition, Medical College Georgia, Principal Investigator: Carlos M. Isales, MD Educational Leadership Activities Endocrine Surgery Masters Course, Duke University, 2014 Supervisor residents medical students clinic inpatient consultations, 2013 2015 Coordination Endocrinology Grand Rounds 2014-2015 Endocrine Society National Meeting, San Diego, 2015 Endocrinology Fellows' Lecture Series Presentation, 2014 2015 Duke Internal Medicine Morning Report Subspecialty Guest Speaker, 2014 Endocrinology Case Conference Presentations, weekly hour-long patient case discussion, presented Endocrine Division fellows faculty, 2013 2014 Social Chair, Internal Medicine Residency, 2011-2012 Vice-President, Medical College Georgia Triathlon Club, 2007-2008 Abstracts Presentations Oral Presentations Barton A, Caire M, Fulco F. Visceral Varicella Patient CLL. American College Physicians Virginia Associates' Meeting. Norfolk, VA, January 2012. Posters Barton AB, Hyland K, Green J. Subclinical Acromegaly. Endocrine Society International Meeting. San Diego, CA, March 2015 Kelly C, Barton A, Setji T, Brown A, Abdelmalek M. Liver cirrhosis secondary nonalcoholic fatty liver disease patient hypopituitarism craniopharyngioma resection. Endocrine Society International Meeting. Chicago, IL, June 2014. Barton, A. Normocalcemic Primary Hyperparathyroidism: The Challenges Establishing Correct Diagnosis. VCU Resident Research Day. Richmond, VA, May 2013. Community Service Insulin infusion protocol diabetic ketoacidosis Kenya, ongoing project Dr Peter Kussin Duke University Medical Center Medical mission trip, Honduras, June 2012 Medical mission trip, Cambodia, February 2010 Medical mission trip, Bulgaria, May-June 2007 Medical mission trip, Mexico, June 2008 Sophomore advisor Freshman Medical Students, 2008 Mission trip, Jamaica, May 2007",FITNESS
"FINANCE MANAGER Summary Efficient, dedicated, hard-working Financial Manager skilled consistently meeting strict deadlines, paying high attention detail effectiveness reporting senior management. Extensive experience budgeting, forecasting, strategic planning analysis. Experience Company Name March 2003 Current Finance Manager City State Serving business financial advisor portfolio ten trade show teams working closely Senior Management, Industry Vice Presidents, Sales Directors, well Operations, Registration, Marketing, Conference departments Prepare detailed show budgets, monthly financial forecasts, strategic plan projections, financial analysis P&L's ten trade shows. Manage tasks effectively complete timely basis, within strict deadlines Analyze show revenue expenses versus budget/forecast provide analysis variances. Review general ledger accounts, prepare journal entries support schedules needed discuss findings show management Perform due diligence potential business acquisitions, prepare present financial models Senior Management Assist Show Management decisions relating exhibit space, advertising media product pricing, well customer package creation pricing Review approve purchase orders, vendor invoices, expense reports relating shows ensure documents accordance company policies Monitor sales marketing results established milestones expense commitments relating new show launches Review key business contracts related events provide guidance information financial non-financial matters event teams Manage onsite trade show financial needs includes establishing banking requirements, preparing reconciling financial documents onsite, training supervising cashiers temporary help show Partner maintain professional relationships key association business partners within trade show events Created implemented financial reports detail customer packages sold show teams. These reports mainly used Finance, Sales Operations teams Redesigned streamlined Show Set Up Process used Finance, Accounting, Sales departments Monitor accounts receivable assist collections sales determining collectability Collaborate Reed Exhibitions France cross border events held U.S. Provide financial support events assist onsite event needs Assist interviewing process new team members, well help train new staff accountants finance managers within department Streamlined automated Interim Year-End audit process finance accounting departments made effecient auditors review reconciliations financials Company Name June 2000 June 2001 Portfolio Administrator City State Managed, tracked ensured integrity financial data 70 portfolio companies Communicated interfaced CEO, CFO, COO portfolio companies discussed quarterly financial updates, stock splits, fundraising cash flow Project manager company's quarterly meetings entailed maintenance updating information financial performance business status portfolio companies Analyzed financial statements created reports management used formulate future investment strategies Primary liaison levels management portfolio companies private equity division Bowman Capital. Company Name October 1998 June 2000 Staff Accountant City State Prepared monthly, quarterly yearly financial statements consolidation process, included balance sheet, profit loss statement cash flow statement. Assisted streamlining automating consolidation reporting process using Peoplesoft system. Performed monthly financial statement analysis account reconciliation's developed presented conclusions management. Assisted Investor Relations providing financial information support sales press releases. Company Name October 1996 October 1998 Advanced Staff Auditor City State Performed financial statement audits high-tech, food beverage, financial services, health care, manufacturing telecommunication clients. Identified accounting issues, utilized technical knowledge, research skills analytical abilities determine proper accounting treatment ensure compliance GAAP. Analyzed internal control procedures determine audit risk assist clients strengthening control procedures. Provided suggestion management improving internal operations. Used strong organizational skills, detailed documentation computer proficiency record procedures, results conclusions testwork. Education University Massachusetts -Amherst, MA 1996 BBA Accounting Graduated Cum Laude Overall GPA: 3.3 Skills Financial statement analysis, budgeting, forecasting, strategic planning, financial modeling, strong communication, interpersonal organizational skills Computer skills following areas: Microsoft Access, Excel, MicroSoft Office, Microsoft Outlook, Powerpoint, Microsoft Word, Onyx, PeopleSoft, Citrix",FINANCE
"ACCOUNTANT Summary Accomplished results-oriented finance professional consistently meets deadlines increases department revenue. Highly skilled increasing productivity detailed cost analysis. Highlights Microsoft Office Intermediate Microsoft Office components( Excel, Word, PowerPoint, Outlook Access); Very familiar Macros, V-look ups, calculating formulas manipulating reports well smart view) Running query reports creating reports. SAP PeopleSoft: Navigate within Resource one retrieve financial reports run queries;Financial modeling Superior time management;Complex problem solving Accomplishments Led development reconciliation system increase productivity efficiency. Increased effectiveness 25 compliance enforcement implementation new quality control system. Experience Accountant Aug 2014 Current Company Name － City State Analyze federal, state private documents, including restricted non-restricted grant contracts. Create financial models analysis accounts within department. Present monthly financial report principal investigators provide brief summary funding. Increase productivity fifteen percent within department analyzing open PO's. Analyze evaluate operation financial systems, prepare recommendations documents update fiscal services related policies procedures respect operating systems. Streamlined reconciliation process accurate, efficient automated process. Completes special projects assigned department Administrator. Staff Accountant Dec 2012 Aug 2014 Company Name － City State Full cycle accountant several operating companies within Sysco Foods Company; completed issued weekly, monthly, quarterly financial statements operating companies review submit corporate office. Uplaod run reports business objects CFO ofoperating company review. Verified journal ledger entries cash check payments, purchases, expenses trial balances examining authenticating inventory items. Prepared monthly P&L several operating companies within Sysco Corporation research variances, reviewed transactions GL accuracy, researched transactions deviate purpose account. Reconciled aging AR transactions performed financial analysis, identified explained deviations planned historical data. Assisted evaluating control systems accounting process ensure operating companies comply GAAP well provided necessary information internal external auditors needed basis. Reviewed account reconciliation accountants timely manner. Accountant /Auditor Jan 2010 Feb 2012 Company Name － City State Served accountant auditor within department financial services. The role consisted utilizing software applications compile, retrieve, summarize accounting information analysis reporting purposes. Examined accounting source documents accuracy, completeness, compliance departmental state rules, regulations, agreements. Provided financial trainings 240 faculty staff employees enforce rules regulations procurement card set set State Texas procurement regulation. Maintained controlling records required ensure accuracy data entered accounting system. Identified reported situations compliance PVAMU internal controls, policies, procedures, recommending improvements accounting process optimize internal control. Performed duties compliance GAAP, company department policies procedures, internal controls Sarbanes-Oxley requirements. Reviewed expense report irregularities recommended corrective measures improve internal controls. Prepared adjusting closing entries, statements, analyze financial operations. Education Masters Science Accounting May 2011 Prairie View A&M University － City State Accounting BBA Accounting Dec 2009 Prairie View A&M University － City State Accounting Professional Affiliations CPA Candidate Participated various community activities, including Phi Beta Lambda National Association Black Accountants Texas Society CPA's Beta Gamma Sigma Greater Women's Chamber Society Completed Research Operations Curriculum 2015 Skills account reconciliation, accounting system, AR, budget, business objects, closing, Contracts, financial analysis, financial controls, financial operations, financial reports, financial statements, GL, Grants, inventory, invoicing, ledger, Macros, Access, Excel, Microsoft Office, office, Outlook, PowerPoint, Word, Monitors, operating systems, PeopleSoft, policies, processes, procurement, reporting, Research, SAP, Sarbanes-Oxley, training materials, view",ACCOUNTANT
"STAFF PHARMACIST Summary Patient professional excellence oriented Pharmacist Doctor Pharmacy Master Science degrees. Nine years retail experience providing outstanding pharmacy services high-volume setting. Strong background science clinical pharmacology excellent interpersonal skills track record establishing positive relationships customers, co-workers, medical professionals, insurance providers. Enthusiastic acquiring new clinical knowledge experience hospital setting. Committed providing highest quality pharmaceutical services personal patient care essential link disease management. Dedicated deliver peak performance well fast accurate medication dispensing. Capable able demonstrate versatility adapting every-increasing complexity healthcare industry. Highlights Strong Diverse Science Background Strong Academic Skills Strong Decision-Making Ability Prescription Dispensing Compounding Drug Interaction Assessment Clinical Interventions Product Safety Quality Assurance Exceptional Patient Care Proficient software (Word, Excel, PowerPoint, Access) Ability Identify Solve Potential Problem High Personal Professional Ethics Creative Cognitive Skills Pharmaceutical Research Data Analysis Efficient Accurate Exceptional Attention Details Excellent Telephone Etiquette Ability Listen Communicate Articulate Manner High Level Organizational Personal Skills Customer Coworker Relationship Management Personal Level Achievements Recognized ability manage high volume patient accounts. Consult hundreds physicians patients fill prescriptions, review side effects, discuss drug interactions resolve medication delivery problems. Improved drug-inventory management system reduce waste eliminate back orders. Cultivated strong network community, resulting new patient enrollments. Improved morale coworkers rewarding good work performance, leading example using humor diffuse stressful situations. Translated pharmacy communications Russian speaking customers recruited new customers. Professional Experience 12/2002 04/2009 Staff Pharmacist Company Name － City State Manage ancillary staff fulfilling 1,500 prescriptions weekly. Consult physicians patients regard medication dosage, drug interactions, medical equipment, disease management potential side effects prescription OTC medications. Dispense compound prescriptions, maintain accurate patient records, dosing information directions use. Interact HMOs insurance providers concerning billing/reimbursement issues. Keep abreast new developments within pharmaceutical industry. Proficiently processed dispensed written, oral electronic prescriptions. Conducted drug utilization reviews, drug interventions therapy management. Provided critical information advice customers regarding possible drug interactions, side effects, dosage proper medication storage. Strictly maintained customer patient confidentiality. Maintained proper storage security conditions drugs. Mastered HEB Pharmacy Standard Operating Procedures (SOPS). Maintained updated records pharmacy files, patient profiles, charge system files, inventories poison controlled drug registries. Calculated, weighed, measured mixed ingredients expert precision. Advised customers selection counter products, healthcare supplies, dietary herbal supplements. Consistently upheld proper pharmacy general safety procedures standards. Oversaw pharmacy technicians' drug preparation distribution activities provide safe, efficient care patients. Followed state federal record keeping guidelines legend drugs controlled substances. Appropriately resolved customer issues, complaints questions. Managed pharmacy inventory proper medication ordering, returns inter-store transfers. 01/1998 11/2002 Pharmacy Intern Company Name － City State 12/1995 09/1998 Pharmacy technician Company Name － City State 01/1990 11/1993 Electronics Technician Company Name － City State Worked closely team engineers technician Maintained troubleshoot electronic computer based equipment. Recorded precision measurements electronic devices test Completed database, created graphics checked final reports accuracy Supported engineering team customer service representative 01/1990 04/1991 Teaching Assistant/ Laboratory Supervisor Company Name － City State Supervised helped students laboratory experiments Soldered assembled laboratory equipment Maintained proper laboratory general safety procedures standards, including department cleanliness. Education 2002 Doctor Pharmacy Pharmaceutics Massachusetts College Pharmacy Health Science － City State USA Clinical rotations Beth Israel Deaconess Medical Center (Infectious Disease), Boston Children's Hospital (Center Poison Control Prevention), Beverly Hospital (Inpatient Ambulatory care), Boston Dialysis Center 1992 Master Science Hardware Engineering University Information Technology, Mechanics Optics － City Russia Certifications In good standing Massachusetts Board Pharmacy Skills Integrity Honesty Compassion Courtesy Excellent Interpersonal Skills High Level Analytical Cognitive Skills Self-Disciplined Self-Motivated",INFORMATION-TECHNOLOGY
"PUBLIC RELATIONS DEVELOPMENT ASSOCIATE Summary Strong software skills including MS Word, Excel, PowerPoint, Publisher, Banner, VisiFlow, XtenderSolutions, Cisco Agent Desktop, Cisco Supervisor Desktop Adobe Acrobat. Proficient mainstream social networking sites. Highlights Training development Team building management Dedicated process improvement Invoice processing Management remote employees High customer service standards Client relations specialist Excellent communication skills Filing data archiving Computer-savvy Experience 06/2012 11/2015 Company Name － City State Public Relations Development Associate Managed day-to-day operations Public Relations Development Office. Facilitated planning execution annual fundraisers, including creating invitations, tracking replies, preparing tracking invoices, depositing payments appropriate accounts, paying vendors preparing mailing thank letters. Processing donations Health Fund Medical Center, Nursing Home, Medical Center, Dr. Nicholas DeRobertis Foundation. Contributed information regarding events accolades Medical Center's employee newsletter. Assisted creating marketing promotional materials. Monitored Medical Centers Facebook pages reviews, submitting positive reviews employee newsletter reporting negative reviews Vice President review. Managed physician referral line. Performed duties requested Vice President Human Resources/Public Relations Development. 06/2010 05/2011 Company Name － City State Specialist Provided administrative support including answering calls filing client paperwork. Contacted clients arrears prevent suspension cancelation policies. Reviewed renewals previous year's policies created insurance summary booklets VIP clients. Contacted policyholders obtain missing information. Submitted policies changes insurance claims insurance companies behalf client. Provide customer service, giving limited instructions proceed claims. 07/2004 06/2008 Company Name － City State Admissions Processing Manager Interviewed, hired, trained, managed employees Admissions Processing Center. Maintained administered admission policies procedures undergraduate graduate programs. Recommended maintained policies procedures concerning aspects college's computer systems related admissions. Assisted writing editing admission correspondences applicants students regarding admissions record standing. Coordinated outside agency mail correspondences applicants students. Managed Cisco Phone queue Admissions Processing Center. Managed testing system updates related admissions. Accountable accurate timely processing admission records matriculation status. 01/2002 06/2004 Company Name － City State Admissions Processing Assistant Director Created maintained VisiFLOW accounts college employees. Trained new employees managed weekly work schedule. Supervised workload staff student workers. Supervised staff student workers absence director. Quality assured work performed staff student workers. Developed distributed manual admission processing policies procedures Admissions Processing Center. Continued perform duties Senior Admission Processing Clerk needed. 12/2000 06/2002 Company Name － City State Senior Admissions Processing Clerk Trained new employees student workers. Assisted director overseeing student workers. Collected processed admissions applications, official transcripts supporting documents. Determined applicants met automatic admission standards. 10/1998 11/2002 Company Name － City State Admissions Processing Clerk Collected processed admissions applications, official transcripts supporting documents. Education February 2010 Mercy College City State Bachelor Science Corporate Communications Corporate Communications Skills Seasoned professional significant experience management, employee hiring training, customer service, seeking position fully utilize skills, offer opportunity continued professional growth. Specialties: Strong software skills including MS Word, Excel, PowerPoint, Publisher, Banner, VisiFlow, XtenderSolutions, Cisco Agent Desktop, Cisco Supervisor Desktop Adobe Acrobat. Proficient mainstream social networking sites.",PUBLIC-RELATIONS
"ENGINEERING AND QUALITY TECHNICIAN Career Overview A highly experienced skilled graduate Analytics degree good experience SAS, Web scraping, SQL, Predictive modelling data visualization. Excellent ability identifying data requirements analysis, data cleaning, munging model building; Ensures organization uses effectively reach profit growth objectives. Comfortable data handling, modeling, coding, appreciation makes sense business standpoint. More six years experience working researcher, data analyst, environmental science Technology Instructor. Experience SQL, data warehousing, maintaining, securing stabilizing data layers testing identify data product defects introduced system. Customer segmentation, product positioning mapping conjoint analysis Modelling: Design implement statistical predictive models cutting edge algorithms utilizing diverse sources data predict Diversified experience Engineering, Manufacturing, Retailing, Higher Education IT /Data related companies Fascinated learning cutting edge technologies, as; Data Mining Machine Learning Handled team 4 3 years Tech experience managed 200 students effectively evaluated performance student utilize assessment methods judge overall progress teaching experience. Qualifications Ability identify uncovered information hidden data convert story communicate effectively visualization Modelling using R, SAS, Python using Pandas Web scraping using Beautiful soup Python Databases like Oracle Microsoft SQL Experience ASP.NET 4.5, C#, HTML, Statistical software like JMP, SPSS, GIS Visualization software like Tableau, ggplot (R) Experience database design data warehousing environments. Modelling using Random Forests, Decision Trees, Boosted Trees, etc. Modelling using shrinkage methods, including Ridge, LASSO Elastic Net regression models. Dimension Reduction using PCA Outlier analysis, Linear Regression, Clustering techniques, logistic regression Work Experience 01/2013 01/2016 Engineering Quality Technician Company Name － City State Planned, performed conducted semiconductor production process development engineering designs well managed small projects prepared statements monitored project schedules. Identified product defects introduced data warehouse performing quality tests using SQL JMP. Co-ordinated scientists, engineers, manager, analysts understand impacts due defects provided valuable information product shipping customer satisfaction. Managed multiple tasks accomplished goals efficiently per schedule strong work performance meet goals department. Monitored adjusted semiconductor production process or/and equipment improving quality productivity achieved 10% higher performance rate fiscal year 2014. Provided technical support developing, building testing prototypes, new products, processes procedures provided training advice Engineering technicians. Applied database management data analysis methods helped enhancing production efficiency reduced costs department 5% every quarter. 01/2007 01/2012 Company Name Lecturer Environmental Science Technology Effectively engaged course curriculum development, taught courses engaged research projects community services areas Statistics, GIS natural resource management. Developed course material support goal course including design curriculum schedule instructions, provided student guidance regards grades progress course work elected best instructor College 2008. Established GIS laboratory facility staff members, provided technical support environmental remediation projects legal actions. Used SQL SPSS managing student database analysis data. 01/2004 01/2006 Company Name Assistant Lecturer Natural resource management Assisted teaching, researching developing methods helps improving university students' performance. Highly engaged curricular extra-curricular activities community services. Established coordinated nature environmental protection club university. Developed teaching methodologies techniques added knowledge base understanding resource management preparing teaching materials, handouts laboratory manuals. Engaged major research projects resources management undertaken collaboration Universities, NGOs, engineering consulting companies. Served lead college's audiovisual center arranged workshops, meetings documented academic resources. Education Training May 2017 Master Science Analytics University New Hampshire USA Analytics 4.0/4.0 Currently working project mapping clustering student success using clustering, data mining machine learning predictive modeling techniques Granite State College (GSC). The objective project identifying factors help students become successful academic achievements finding ways improve students' retention rates. *Working UNH hockey team project team 6 people predicting players' performance. *Undertaken summer project ""Mapping clustering Chicago Seattle city Crime"" could successfully classify categories 90% accuracy. Yitayew, Anteneh, Workineh GRADUATE STUDENT IN － City State April 2010 Master Science Environmental Science Technology UNESCO-IHE － City The Netherlands Environmental Science Technology July 2004 Bachelor Science Resource Management Debub University Ethiopia Resource Management Skills ASP.NET 4.5, academic, Clustering, consulting, curriculum development, customer satisfaction, data analysis, data mining, data warehouse, Databases, database, database design, database management, data warehousing, environmental protection, Environmental Science, GIS, HTML, instructor, Lecturer, legal, machine learning, managing, materials, meetings, C#, Microsoft SQL, modeling, Natural, Oracle, process development engineering, processes, progress, Python, quality, researching, research, SAS, shipping, SPSS, SQL, Statistics, Tableau, teaching, technical support, workshops",ENGINEERING
"PATIENT ADVOCATE Career Overview Skilled medical assistant sound knowledge technical support, medical duties clerical skills. Excellent communication skills along solid customer service knowledge. Core Strengths Active listening skills Energetic work attitude Strong organizational skills Healthcare billing proficiency Clinical training Medical Assisting specialist Computerized charting specialist CPR/BLS certified Medical coding capability Talent obtaining/charting vital signs Patient positioning understanding Qualified specimen collection/processing Microsoft Office Spreadsheet development Insurance processing Patient charting Health insurance processing Insurance eligibility verification Medical billing High customer service standards Conflict resolution proficiency Proficient Microsoft Office Suite Microsoft Word, Excel, PowerPoint Detail oriented Planning/coordinating Excellent quantitative skills Accomplishments Honor Roll recipient OSHA Compliance Properly disposed daily biohazard waste compliance federal local regulations. Customer Interface Greeted customers upon entrance handled cash credit transactions. Assisted customers phone regarding store operations, product, promotions orders. Clinical Skills Monitored patient's respiration activity, blood pressure blood glucose levels response medical administration. Work Experience Patient Advocate 09/2014 Company Name － City State Screen patients Determine Eligibility Screen patients Emergency room, throughout hospital, walk-ins Help patients apply Medicaid Coverage Send application supported documents Medicaid office Follow patients Medicaid office Verify Insurance using Health XNet Certify accounts Medicaid portal client could bill Insurance Code account accurately continue following Tech 05/2014 08/2014 Company Name － City State Verified information computer system up-to-date accurate. Developed patient care plans, including assessments, evaluations, nursing diagnoses. Helped physicians examine treat patients assisting instruments, injections suture removal. Ensured HIPAA compliance. Maintained patient privacy confidential patient information. Tested patients' blood glucose levels. Obtained vitals floor 10 patients per shift. Support Center Rep 03/2012 12/2013 Company Name － City State Responsible Answering Phones Scheduling Patients Sending Tech Calls Triage Nurse Auditing Charts Verified information computer system up-to-date accurate. Collected customer feedback made process changes exceed customer satisfaction goals. Provided accurate appropriate information response customer inquiries. Addressed customer service inquiries timely accurate fashion. Externship Site 02/2012 03/2012 Company Name － City State PSR I Responsible For Registering Patients Answered phones, Scheduled appointments, greeted patients Responsible keeping care treatment rooms, records office patients, instruments etc. Responsible measuring patient vitals temperature, pulse rate, weight, height, blood pressure etc. record information record. Maintained data patients office computer keep records, billing, transactions, books, etc. Responsible sterilizing cleaning instruments preparation treatment rooms patients. Answered phones, schedule appointments, greeted patients, sorted mail, type doctor's letters memos needed. Credit Education Specialist/Customer Service Rep 01/2009 01/2010 Company Name － City State Responsible customer service Credit Education division, duties included answering customer inquiries, problem solving providing detailed information consumer credit. Informed incoming callers services consumer credit. Established great communication skills customers. Cashier/Shift Manager 01/2007 01/2009 Company Name － City State Managed Cashiers ensure order accuracy. Took customer's orders correctly made sure received orders promptly. Managed team ensure orders made correctly timely fashion. Responsible cash drawer balance end cashiers shift. Educational Background Certificate Medical Assistant 2011 PIMA Medical Institute － City State US PIMA Medical Institute Medical Assistant Certificate Albuquerque, NM 2010-2011 GPA 3.8 Honor Roll recipient. G.E.D 2008 Central New Mexico Community College － City State US Central New Mexico Community College G.E.D Albuquerque, NM 2008 Certifications EKG CPR Certified CPR Medical Assistant Certificate Medical Assistant Skills Answering, Credit, Customer Inquiries, Customer Service, Problem Solving, Receptionist, Retail Sales, Cash, Cashier, Answering Phones, Auditing, Scheduling, Medical Assistant, Medical Assistant Certificate, Access, Clerical, Coding, Cpr, Cpr Certified, Cpt, Data Entry, Ekg, Excel, Filing, Icd, Icd-9, Medical Coding, Outlook, Phlebotomist, Phlebotomy, Sterile, Sterilization, Word, Billing, Schedule Appointments",ADVOCATE
"FINANCE OPERATIONS/ SUPERVISOR MANAGER Professional Summary Looking position Manager company provides open environment many opportunities continuous growth.I highly motivated achiever recognized combining program excellence, integrity, innovation best practices disciplined attention achieving immediate long-term goals objectives Core Qualifications Microsoft Office 2010 Window XP (Word, Power Point, Excel, Access), Vista, People Soft, Ensemble, Vantive/Newt, Agent Works, Web Client, TotalView/IEX, Internet Explorer, 1SourceCenter Connect,ICare Call Support Tools. Amdocs, Exony &Cisco systems ,10-key touch: Strong leadership skills Exceptional resolving complex problems Excellent communication skills verbal written Good presentations conducting trainings employees Energetic, creative, great ability motivate others Great interpersonal skills ability resolve customer complaints internal conflicts Time-management multi-tasking skills Experience Company Name City State Finance Operations/ Supervisor Manager 09/1999 02/2012 Company Name City State Customer Relations Manager 03/2012 Current Supervise manage daily operations employees. Successfully led key projects resulted employee month.Monitor employee performance ensure goals objectives met and/or exceed quality control techniques utilized employee. Responsible customer satisfaction implementation performance service standards related Sprint Nextel Direct Service. Prepare daily reports key milestones management tool ensure performance levels employee properly documented use mid-year annual evaluations. Ensure new hires familiar day day administrative operations organization necessary tools perform daily tasks efficiently effectively. Field questions necessary. Counsel employees defining career work related goals objectives. Advise employees necessary opportunities and/or training would enhance career opportunities company. Knowledge principles processes providing good customer personal service. Developed yearly monthly team building actives employees upper management. Responsible tracking customer claim information system database negotiating resolution complaints handled local level. Processed complaints resulted 95% resolution satisfaction customer company. Assist customers routine requests, questions, concerns regarding various store policies accounts. Research billing inquiries ensure customers receive best service possible. Work conjunction upper management/ director identify performance gaps develop departmental budget controls operations. Provide written verbal feedback regarding work results. Develop implement processes and/or operational improvements enhance efficiency effectiveness operations. Ensure productivity meets exceed service quality standards. Successfully developed implemented several creative employee incentives processing regional, government corporate collections establishing new accounts. Successfully refined implemented new projects focused aiding Center processing collections efficiently effectively closing gaps process. Prepare daily reports collection customer care receipt transactions disbursements. Reconcile daily accounts payable, accounts receivable cash receipt transactions general ledger. Ensure monetary transactions properly documented. Review monitor reports required (i.e., daily time sheets, budgets, etc.). Interface business units ensure timely completion work. Outstanding interpersonal, motivational presentation Driving business decisions. Can think strategically order create vision set company direction. Generating innovative ideas cost-effective ensuring profitability company. Implementing change work process optimize productivity. Presenting monthly performance monthly review meetings. Ensuring employees adhere company's rules sync company's mission value. Delegating tasks subordinates. Negotiate manage agreements business contract process. Managing client relationships build reputation excellent service generate repeat business Informed customers advantages ease use credit cards company offers. Education Early CHildhood education/ computer Science. 1996 Certificate Early Childhood Education Early Childhood Education 1995 Community C COLLEGE OF DENVER City State USA Certificate Early Childhood Education Early Childhood Education 1996 EMILY GRIFFITH OPPORTUNITY SCHOOL City State USA Diploma General Studies 1993 GEORGE WASHINGTON HIGH SCHOOL City State USA GPA: Rewards recognition 2004-2006 Circle Excellence Recipient 2012 Crown Perks winner 2013 Crown Perks winner 2014 Pinnacle Perks winner Professional Affiliations Owner Nonprofit organization Co Founder& Executive Director Lug- N Nuts Car Club Member Colorado Low-rider Alliance Skills 10-key touch, accounts payable, accounts receivable, administrative, billing, budgets, budget, Cisco, closing, interpersonal, credit, Client, customer satisfaction, customer care, database, direction, Driving, general ledger, government, Internet Explorer, team building, director, Managing, meetings, Access, Excel, Microsoft Office, Power Point, Window, Word, Works, negotiating, People Soft, policies, Presenting, processes, quality, quality control, Research, Vantive, vision, Vista, written",FINANCE
"VP Career Focus To lead executive management financial institution's lending team. To align lending objectives compliment departmental efforts achieve organization's highest goal. By uniting culture, teamwork, training, technology, policy, support, uphold tradition, minimize risk, provide best-in-class service offering products satisfy ever-changing wants needs retail business members. Accomplishments CERTIFICATIONS:. Professional Experience 01/2014 Current Supervisor Consumer Loans; IAA Credit Union. 215MM asset credit union). 01/2011 01/2014 VP Small Business Banking, Busey Bank. 3.9B asset bank). 01/2003 01/2011 AVP- Business Banking Company Name － City State Sold clients personal deposit accounts, credit cards, home equities, mutual funds, life insurance, fixed annuities, consumer loans. Implemented new needs-based cross-selling techniques retention tr te gies significantly grow sales results across retail team. Led Chase Bank achieving prominent recognition one top 350 consumer loan producing bankers nation. Trained, coached, implemented, initiated incentives helped grow mortgage production level <$8mm r.="""" to="""" over=""""> Worked alongside area regional managers development implementation incentive models assimilate mortgage retail bankers one another. Built executed new customer service initiatives helped us achieve 350 top country client retention among mortgage officers. v Sold underwrote Fannie Mae, Freddie Mac, FHA, VA RHA mortgage loans. v Built recommendations provided small businesses cash flow modeling treasury solutions. v Created new communication paths across division lines integrated retail, mortgage, small business. This first time done division. Its successful effort brought much needed trust banking segments, created deeper client relationships, aligned corporate goals. v Managed annual $260k+, net revenue producing portfolio- approximately $22MM size. v Underwrote funded many small business loans. v Aggressively prospected fostered new business relationships. Focus small businesses $250k sole proprietors $20MM C-corporations. 01/2003 01/2011 AVP, JPMorgan Chase Bank, N.A. 2.35T asset bank) Aggressively prospected fostered new business relationships. Focus small businesses $250k sole proprietors $20MM C-corporations. Underwrote funded many small business loans. Managed annual $260k+, net revenue producing portfolio- approximately $22MM size. Created new communication paths across division lines integrated retail, mortgage, small business. This first time done division. Its successful effort brought much needed trust banking segments, created deeper client relationships, aligned corporate goals. Built recommendations provided small businesses cash flow modeling treasury solutions. Sold underwrote Fannie Mae, Freddie Mac, FHA, VA RHA mortgage loans. Built executed new customer service initiatives helped us achieve #12 ranking country client retention among mortgage officers. Worked alongside area regional managers development implementation incentive models assimilate mortgage retail bankers one another. Trained, coached, implemented, initiated incentives helped grow mortgage production level <$8mm> $22MM+/yr. Led Chase Bank achieving prominent recognition one top 350 consumer loan producing bankers nation. Implemented new needs-based cross-selling techniques retention strategies significantly grow sales results across retail team. Sold clients personal deposit accounts, credit cards, home equities, mutual funds, life insurance, fixed annuities, consumer loans. Education 2002 BS Chemistry Business Accounting Eastern Illinois － City State Chemistry Business Accounting Certifications Affluent client certified. Consumer loan compliance certified In-process: CUNA Financial counseling certified (FiCEP) Operational Excellence yellow belt certified CPR certified Interests 2008-Present. United Way Steering Committee Member Sub-committee Chair (2016-Present). LeRoy Pack 3950 (Award Chair, 2011-2013; Committee Chair, 2014-Present) Leadership McLean County (LMC) (Graduate, 2011; Mentor, 2012&2013; Business Day Chair, 2014-Present) Project Oz Board (Fundraising Chair, 2011-2012; Vice President 2013-Present) Eastview Christian Church (2008 -Present) Coached football basketball (2008-2013) Skills banking, C, cash flow, cash-management, concept, Council, counseling, CPR certified, Credit, client, clients, customer service, equities, Financial, Focus, funds, Human Resources, insurance, internal audits, internal audit, regulatory compliance, Mac, modeling, mortgage loans, neXt, Pricing, producing, proposals, recruitment, Retail, selling, sales, seminars, strategy, Supervisor, Treasury Additional Information VOLUNTEERING: 2008-Present. United Way Steering Committee Member Sub-committee Chair (2016-Present). LeRoy Pack 3950 (Award Chair, 2011-2013; Committee Chair, 2014-Present) Leadership McLean County (LMC) (Graduate, 2011; Mentor, 2012&2013; Business Day Chair, 2014-Present) Project Oz Board (Fundraising Chair, 2011-2012; Vice President 2013-Present) Eastview Christian Church (2008 -Present) Coached football basketball (2008-2013)",BANKING
"DIGITAL STRATEGY MANAGER Professional Profile Results-oriented Digital Strategist experience creating strategic alliances internal external stakeholders effectively align with, support key digital business initiatives. Visionary strategic thinker solid experience managing levels multiple projects including budgeting planning. Qualifications User-centered design Project management Paid search Search engine optimization Social media marketing Website measurement analysis Strong communication skills Critical thinking Relevant Experience Leadership: Served key contributing member Senior Leadership team. Design Strategy: Implemented digital strategy managing design, development, content curation digital library branch expand services offered patrons. User Experience Content Quality: Rolled website governance guiding management digital assets. Research Insights: Created website mobile app analytics dashboard measure traffic usage, assess areas improvement. Online Marketing: Managed ad spend $200k consistently increase click rates online sales. Project Management: Managed project goals, timeline, tasks, budget launch 3 website redesigns, 1 new website, mobile iOS application span 18 months. Experience Company Name City State Digital Strategy Manager 01/2015 Current Accountable Library system's digital strategy digital assets including overseeing management 7 websites iOS mobile application. Managed team 2 web professionals multiple interdepartmental teams Librarians, administrators, Executive Leadership. Worked collaboratively vendors keep projects task, time, budget. Spearheaded cross-functional project achieve 12% decrease website bounce rate 18% increase engaged website visits. Strengthened organization brand leading project develop custom iOS mobile application integrating internal systems responsive website. Directed strategic initiative launch new summer program website including management design creatives, user experience, testing content curation. Served mentor junior team members. Company Name City State Web Services Manager 11/2011 12/2014 Managed team 4 Webmasters 44 content contributors across organization. Defined strategy key performance indicators public facing internal websites. Directed strategic initiatives achieve enforce website standards governance model. Identified strategic digital goals measured performance targets. Built financial model new business unit, including management $450k yearly budget. Served City/County Web Governance Board, Public Information Senior Leadership team, Extended Information Services Technology Senior Leadership team. Company Name City State Web Metrics Analyst 02/2008 10/2011 Developed metrics used determine inefficiencies areas improvement across 65 business units within Global Small Medium Business division. Tracked, analyzed interpreted trends website usage engagement data. Conducted analysis business unit website social media traffic data, make design marketing recommendations based findings. Drafted monthly lead revenue reports forecasts. Conducted root cause analysis presented findings recommendations executives stakeholders. Collaborated cross-functional teams implement migration Surfaid Analytics tool Unica NetInsight Analytics platform. Company Name City State Website Administrator 07/2006 02/2008 Updated managed existing website properties. Translated abstract requirements concrete user workflows interactive designs. Drove alignment business requirements, user-centered design methodology technology factors create successful UX designs. Solicited feedback validation business technical team stakeholders. Conducted in-person online user trainings assist employees external committee members managing community content. Designed delivered mission critical change request tool using Microsoft SharePoint ensure highest levels availability performance. Company Name City State Internet Marketing Manager 12/2005 07/2006 Developed website content, meta descriptions page titles support SEO strategies. Directed comprehensive PPC campaigns external clients order increase brand awareness boost rates organic paid click-through. Planned managed ad spend budgets excess $200k. Analyzed performance marketing programs identify best opportunities optimization. Completed strategic competitive analysis assessing strengths weaknesses competitors. Created usability reports outlining pitfalls contribute decreased leads conversions. Designed wireframes identifying recommendations website improvement. Conducted root cause analysis isolated issues presented findings clients stakeholders. Education Master Science Technology Management 2010 University Maryland, University College City State USA Coursework E-Commerce Bachelor Arts Information Systems Management 2004 Wayne State University City State USA Coursework Website Management Skills Website Design Development: HTML5, CSS3, PHP, Drupal, WordPress, InvisionApp, Adobe PhotoShop, Adobe Fireworks, Microsoft SharePoint Online Marketing: Google Adwords, Yahoo AdCenter, Facebook Ads, Twitter Ads Website Measurement Analysis: Google Analytics, Google Tag Manager, Mouseflow, Unica NetInsights, Coremetrics",DIGITAL-MEDIA
"HR ANALYST Summary Experienced professional background Human Resources, Administrative, Customer Service environments. Proficient MS Excel, Word, Power Point, Share Point, Taleo, Autonomy, One Note, SAP, Visio, OrgPlus, Outlook. Able effectively manage project tasks implement processes support immediate long-term objectives. Accomplishments Lead HR team successful clean-up, categorization, electronic conversion 3,500 employee files. Experience Company Name October 2012 July 2015 HR Analyst Provide Human Resources Employee Relations transactional service assistance managers employees throughout Kraft Foods. Work ensure process integration supported within HR function Kraft Merger adapting to, executing revised HR methods. Serve lead Workforce Solutions Intake group, providing guidance HR task questions, overseeing Intake scheduling, defining current processes implementing new processes increase productivity. Oversee Share Point site updates, ensure systems operational accordance Intake needs. Serve point contact IS technical concerns. Lead Intake team successful clean-up, categorization, scanning 3,500 employee files. Implement maintain processes addition employee documentation Autonomy systems database. Support Sr. HR Director monitoring, collecting analyzing manager transaction requests employee relation case data utilizing SharePoint database Excel functions, providing reports quarterly basis. Serve main point contact Kraft Foods Scholarship program. Continuously reviewed process improve management scholarship program. Collaborated third party administer enhancing scholarship applications, FAQ updates, scholarship selection guidelines policy clarification. Project involvement including on-boarding improvement, New York wage letter distribution, severance support. Company Name January 2012 October 2012 HR Coordinator Support Workforce Solutions group collection distribution company-wide organization announcements administrative tasks. Consult managers/employees determine type HR transaction(s) needed, including limited policy questions, employee relation issues, terminations, new hire process, compensation changes. Serve main point contact Illinois unemployment office assist claim management distribution data verification U.S. employees. Support severance process creating employee specific disability letters assisting severance packages, including preparation creation severance exhibits. Generate ad hoc reports utilizing SAP system. Company Name February 2008 January 2012 Senior HR Coordinator Sales Manage schedules, travel, meeting preparation Area VP Sales. Created Sales Newsletter, summarizing relevant updates current information, promoting steady communication within sales group. Analyze yearly goal progress employees utilizing Gallup Survey Systems. Utilize Taleo applicant tracking system, handle On-Boarding Chicago Kansas City Customer Logistics Group including limited background checks, phone screens drug testing. Distribute Unemployment Claims manager response completed unemployment verification specifics U.S. employees. Developed implemented improved monthly HR reports based needs HR partners include following: Employee rosters, Open Positions, PT FT hours worked STD, New Hires, Promotions, Demotions, Terminations, Risk Management, educational information. Submit HR Online transaction requests including promotions, terminations, Return Work Job Changes, ensuring timely transaction completion. Confirm successful processing payout sales employees vacation relief program. Maintain payables Background/Verifications charges clients. Company Name September 2007 February 2008 Administrative Assistant Maintain update Team Sites Central Area retail accounts, Outlook distribution lists, sales samples manifest. Run allocation reports Incentive Contest update reports, distributing sales teams weekly. Format post quarterly sales priorities decks, utilizing Power Point. Retrieve, zip post customer business team weekly updates. Post files customer business teams used monthly mailings. Send reminder notifications managers responsible monthly sales priority distribution. Assist Retail Leads ensure sales priority data collected posted timely manner. Planned organized materials sales meetings, complete A/P Service Center, Retail miscellaneous office functions. Education University Phoenix 2012 Bachelor Psychology Skills Systems: Excel, Outlook, Power Point, Visio, One Note, Share Point, SAP, Advise HR, Siebel, TALX, Autonomy, Survey Monkey, Taleo Training: Prosci Change Management Certification (2015), Herrmann Brain Dominance Instrument (2014), Interview Skills Selection Development (2014)",HR
"DIRECTOR IT CLIENT SERVICES FILMS OPERATIONS AND TECHNICAL SERVICES WEST COAST Executive Profile I 20 years experience Information Technology spanning Entertainment, Internet, Healthcare, Automotive, Banking Industries. I managed staff industries everything budgeting, staffing, planning, installations managing day-to-day operations. I coordinated setup infrastructure house remote events. I done M&A major companies ESPN, ABC Family, Touchstone Television recently DreamWorks Animations. Good analytic financial skill. I Master Science Computer Information Systems I ITIL certified. Core Competencies Highly motivated visionary excellent organizational leadership skill. Highly analytical detail-oriented. Team oriented ability work well pressure. Strong interpersonal communication (written verbal) skill. Ability establish priorities, developed timelines, determine accountabilities. Self-motivated, flexible, hands-on approach able work fast paced environment. Exceptional knowledge service application delivery, well successful service level agreements Able work independently little supervision. Demonstrated ability collaborate problem solve executives department managers. Strong presentation communication skill Core Accomplishments Director IT Services (Operation CIO) first ever head NFL Network IT department since inception national launch late 2003. I reported directly President CEO Steve Bornstein. Built NFL Network ground included creation execution of: architecture data center, Voice IP (VoIP) company telephony system, Video Conference systems, key architect NFL Network IT infrastructure, charge vendor contract negotiation management, established OEM procurement agreements hardware software assets. I oversaw managed aspects NFL Network's studio remote shows technical operations, managed IT staff charge production infrastructure support. This level 24/7 support essential NFL Network's 2500 hours live studio programming includes NFL Total Access, NFL GameDay Morning, NFL GameDay Final, Around League Live Path Draft. Of original 100 million dollars investment NFL Network, 1 million dollars used creation IT infrastructures, asset procurement, establishment data center. I key architect creation NFL Network, producing 1 billion dollar annual subscription revenue. I created oversaw deployment new company-wide inventory asset tracking system TV Production. Led $2 million cost avoidance per year. I initiated implemented new TV Pilot desktop laptop deployment process saved company $78,000 annually. · Spearheaded implemented employee performance metrics system, used create monthly, quarterly annual reports CIO, CFO management. Built Post Production, Edit bays, media asset management NFL well NBCUniversal. Implemented video encoding process demand delivery · Completed RFPs ERP, Vendor Management. Coordinated installed Infrastructure Operations 12 consecutive Super Bowls. Professional Experience 10/2015 11/2016 Director IT Client Services Films Operations Technical Services West Coast Company Name － City State Responsible overseeing team provides technical support West Coast Operations Technical Services well Universal Pictures clients domestically abroad. This included communications support end users, applications, computing devices. As Director client services I manage oversee 1 director, 3 team managers, 6 team leads, 4 team coordinators 27 technical supports analysts across country Canada. Worked integrate DreamWorks desktop laptops equipment part 3.8 billion dollar acquisition. Oversaw Broadcast team well postproduction. Worked digital rights content distributions. 04/2014 10/2015 Director IT Client Services NBC Entertainment TV Production Company Name － City State Responsible overseeing team provides technical support NBC Entertainments, NBC Distribution, Universal Cable Productions Universal TV Productions clients domestically abroad, well communications with, end users computing devices applications run devices. I created inventory control system better track assets well global naming convention company assets. Manage business-aligned client services team, included technical lead, team coordinator, data analysts. Maintain solid business relationships vendors, original equipment manufacturers (OEMs), internal chain command. Communicated provided bi-weekly update monthly reports regarding overall health client services support along status planned infrastructure changes, would affect end user experience. Identified, documented, maintained list department leaders key business contacts application infrastructure leaders company. Maintain solid application, infrastructure, client services, corporate relationships. Attended application staff meetings function dotted-line report responsibilities. Provided application leader updates regarding key issues workplace changes. Coordinated business communication application infrastructure projects corporate initiatives leadership chain command. Coordinated project responsibilities infrastructure liaison made decisions project assignment ownership project. Investigated communicated adverse impacts infrastructure systems due upgrades implementation system changes. Coordinated managed infrastructure system-wide changes workplace technology team (HW/SW upgrades), security team (PC patches), enterprise services team (email/identity management), core computer team (mostly network/file related). Communicated frequent basis system health system maintenance time client services team, business users, application leader infrastructures leader. Managed high priority issues escalations multiple user impact problem ticket closed resolution communicated stakeholders. Manage overall health queue re-shuffling resources where/when needed intervened/reassigned tickets missing SLA's technical lead. Oversaw initiated workplace related projects CS team including PC/Mac refreshes, upgrades, maintenance. Microsoft office migrations, upgrades Windows 10, etc. Provided technical training plan coordinated on-site courses CS Analysts technical leads. Monitored metrics including ticket service levels customer satisfaction surveys. Created inventory control program company assets. Over saw workplace technology TV Production Director IT Services 10/2003 05/2014 Director IT Services (Operation CIO) Company Name － City State I brought Disney first IT person NFL Network started company ground up. I reported directly CEO. I built ran company department head 10 years. Built IT infrastructure continued making improvements technological advancements NFL Network today. Built TV studio, consisted multiple control rooms sound stages. Setup Post Production facility workflow. Managed operate within departmental Capital (CAPEX) Operational (OPEX) budget parameters. Implemented encoding process infrastructure. Implemented media management I supported facets 24/7 operations NFL Network NFL Digital Media, included nfl.com, 32 team sites, NFL Fantasy football. Operations located Culver City multiple remote sites across country, included LAN/WAN, computer servers, telecommunications systems (Cisco VoIP Telephone), desktop computers, laptop computers, disaster recovery systems, productions remote operations system infrastructure. We responsible creating identification (ID) badges staff vetted personnel, security access restricted areas facilities, set digital video recording (DVR) Security Camera systems throughout facilities. I worked IT budget, procurement, contracts production facilities Culver City remote facilities across country. We first major media production facility use virtual private network (VPN) Devices voice internet protocol (VoIP) various devices. I key integral part building ground charge information data systems infrastructure NFL Network NFL.com. We built infrastructure support engineering well business needs. I co-chaired Business Continuity Resilience Services (BCRS) project NFL whole. 03/1997 09/2003 Senior Technical Advisor Executive Support System Implementation Company Name － City State I reported directly CIO. I started temporary helpdesk analyst; I hired full time promoted Helpdesk Analyst Analyst Lead Analyst Supervisor Manager. When ABC moved Century City Burbank, I promoted Manager Executives Support Disney/ABC eventually became Senior Technical Advisor ABC TV. As Manager Executive Support I oversaw 13 systems support analysts plus independent contractor East West Coast support executives Disney, ABC Television, ESPN Touchstone well productions 24x7 schedule. Coordinate system support process ensure executives productions computers function properly, personally provide services top key executives corporation. Proactively researched, implemented supported leading edge solutions ensure Disney/ABC executives cutting edge technologies. I involved procuring providing Personal Digital Assistants (PDs) Blackberries cell phones Disney executives login scripts. Lead efforts diagnosing, resolving, maintaining hardware, software, operating system, network, backup recovery services enterprise. I established standard operating procedures (SOP) corporate policies use throughout company. Interacted clients provided client surveys ensure system support team provided quality services. I open communication departments Local Area Networks (LAN) services, telecommunications department, emails support group resolve system support issues personnel may experiencing. I communicated directly CIO operations implementation personnel. I oversaw corporate purchasing asset management, included software, hardware computer equipment rentals. Prepare monthly system support activity progress report East West Coast. Prepare departmental budget well long range planning. When Disney acquired Touchstone, I facilitate integration two companies transition Touchstone personnel Century City facility. I spearheaded migration Touchstone's Macintosh (""Mac"") systems PCs systems business reasons. Touchstone 43 concurrent pilot Mac systems running 1,000 rental computers used studio prior migration effort. We supported various Mac systems migration effort end user fully migrated PC based machines. I integral part planning, preparing, designing information systems infrastructure ABC building Disney relocated 400 ABC network employees New York Century City site Burbank. I also key integrator ESPN, BVTV, BVTV International corporate network. The ABC Building housed 1,000 employees. I committee Disney Consolidated 160,000 employees hundreds domains globally 7 corporate domains Active Directory. I also present acquisition ABC Family Disney. I active member technical consultant planning, integration, migration ABC Family TV Saban building Westwood ABC Building Burbank. Education 2005 Master Science Computer Information Systems University Phoenix － City State USA Computer Information Systems 1989 Bachelor Science Electrical Electronics Engineer California State Polytechnic University － City State USA Electrical Electronics Engineer Information Technology Infrastructure Library (ITIL) Foundation Certified Implementing Cisco Unified Communications Manager, Part 1 8.0 Supporting Windows Exchange Server 2000 Enterprise Edition CommVault Backup Corporate Management Training: *Operational Management *Conflict Management *Preventing Workplace Violence *Diversity Inclusion *Code Conduct *Preventing Workplace Harassment *Protecting Creative Content *Protecting Company Information Skills Apple, Dell, IBM, HP, Lenovo, Microsoft, AirWatch Network Management, TCP/IP, LAN/WAN, DNS, DAS, Remote Network, Multi-Site Infrastructure, Architecture, IPSEC VPN, Site-to-Site, WiFi Network, IPTV Active Directory, Microsoft Exchange, Unified Communications, Group Policies Disaster Recovery (DR), Business Continuity, Data Centers Built Operations 24x7 Helpdesk, Desktop Support, Operations, Telecom Software Development Life Cycle (SDLC), MS SQL, My SQL, MS Access, Share Point Internet, Intranet Strong analytical skills, Key Performance Indicator (KPI), Metrics, SLA Vendor Management, Vendor Contracts negotiations, Procurement, Software licensing Capital Operating Budget, ROI, Fiscal, Long Range Planning IT Compliance, IT Security, Cyber Security Recruitment, Retention, People Management, Leadership, Team development, Training",DIGITAL-MEDIA
"OPERATION MANAGER www.linkedin.com/in/raymondstrange Special Hiring Auth: Veterans Pref (VEOA) Skills Secret Security Clearance Project management Budget analysis Training Development Schedule management Critical thinking Team building Written oral communication skills Process improvement Microsoft Office Suite expert Summary Accomplished Operation Management professional 20+ years' broad scope experience driving process improvements, financial administrative, staff productivity military environments. Cultivate strong relations contract negotiation, project management, policy/program development. Oversee aspects operations including HR/financial/accounting, inventory control. Selected Accomplishments Managed financial activities program operations $1.8M travel funds; reduced regional expenditures 8% annually. Met management goals screening 1000 personnel records necessary skill sets appropriation talent acquisition leader development. Authored strategic integration implementation procedures increasing production time 20%. Continues received commendable ratings annually cooperate regional inspections. Increased performance scores 60% developing new employee processes. Managed daily operations 18 Aviation maintenance courses supervised training 650 military foreign national students. Developed implemented cross training instructor certification program increased productions 25%. Incorporated first ever advance composite aircraft process assisted Army composite program manager writing new procedures. Work History Operation Manager 09/2013 Current Company Name – City State Role: Operation Management Coordinates training 3000+ employees within regional footprint 100% mission completion. Ensures compliance established policies procedures; led staff training initiatives maximize productivity. Analyzes key aspects business evaluate factors driving results summarized results presentations. Writes office job descriptions directives. Develops executes marketing programs general business solutions resulting increased regional exposure, customer traffic, tracking system. Role: Financial Management Authorizes mission authority obligate funds support TDY travel. Assumes ownership accounting, forecasting strategic supply planning. Forecasted operating costs scheduled projects strategizing departments. Manages high volumes financial activity fast-paced, risk-based corporate environment. General Manager 11/2009 08/2012 Company Name – City State Managed Quality Control, Unit Supply, Aviation Automated Logistical Supply, Production Control, Administration section. Assisted planning, organizing, directing, supervising Company level training, oversees accuracy monthly reports. Oversaw unit training calendar schedules, forecast training requirements. Manages Defense Travel management System, Army Training Requirements Resource System understanding Microsoft based programs. Coordinated executed internal activity Company Battalion staff sections. Supervised preparation maintenance unit movement unit load plans supervise execution plans order. Logistic Manager 01/2012 10/2012 Company Name – City State Coordinated managed resident training activities field aviation logistics maintenance, include utilization training resources, facilities utilization, upkeep modernization, recognition establishment new facilities requirements necessary maintain quality training facilities. Identified managed un-programmed requirements, training program constraints; training support schedule synchronization; tracking resolution training support failures; de-conflicting class, equipment, facilities schedules, instructor requirements, external tasking personnel equipment. Coordinated aviation maintenance resident non-resident training issues unique on-site instruction Active Army Reserve components use Displaced Equipment, New Equipment Training Teams. Senior Training Specialist 11/2009 12/2011 Company Name – City State Served Training Instructor subject matter expert performing instructional training development work Structural Branch, Structural Pneudralic Division (SPD). Managed course material assigned blocks instruction within comprehensive courses, providing training materials aids needed, conducts platform instruction, administers practical exercises examinations students. Administer proctors written performance examinations. Conducted evaluation certified training instructors within Division Senior Evaluator. Trained Initial Entry Level, intermediate, advance course Military Occupation Specialty National Guard, Reserve Component, Foreign National, Active Duty Soldiers. Education Bachelor Science Business Administration Current Trident University International City State Professional Development (United States Army) Structured Self Development [2013] Manager Development CRS [2006] Systems Approach Training Basic [2012] Action Officer Development [2006] Supervisor Development [2012] Safety Course [2006] Training Developer (Middle Manger) [2012] Hazardous Materials/Waste Handling [2006] Injury Prevention Through Leadership [2010] Aircraft Structural Adv LDR [2002] Composite Risk Management CRS [2010] Basic Noncommissioned Officer [2002] Army Basic Instructor [2010] Total Army Training System (TATS) [1999] Support Cadre Training [2010] Primary Leadership Development [1999] Aircraft Component Repairer Supervisor Senior LDR [2007] Leadership Development [1999] Supervisor Development [2006]",AVIATION
"DIRECTOR OF MARKETING, COMMUNICATIONS AND IT Core Accomplishments Initiated student leadership development program student leadership development program resulting graduates position decision-making responsibility CAHS Student Leadership Apprentice Program Big Boom Business Planning Institute Host ""Outlook Agriculture"" Weekly Radio Show KPVU 91.3FM Sirius XM HBCU Channel 142 Experience 02/2013 Current Director Marketing, Communications IT Company Name － City State Develop strategies based knowledge policy, nature market trend projections facilitate growth well aid resiliency planning College triad encompassing Cooperative Extension Program, Cooperative Agricultural Research Center Academics. Manage College's internal external communications systems conjunction university's public relations, press marketing communications units public private sector. Assess translate materials print, online social media. Create systems procedures maintain manage contact lists associates prospective associates; implement event registration procedures develop systems expand customer relations. Attend actively participate College Advisory Board meetings, committee meetings, conference calls functions. Advise office Dean matters important stakeholders relating College. Provide leadership executing marketing communications, strategic planning public relations activities staff 8 employees. Program Specialist Company Name － City State Community Economic Development, Cooperative Extension Program, CAHS. Created provide solutions consultant clients area technical assistance sustainable business strategies. Developed creative specialized curriculum effectively reach target audience provide impactful education improve standard living satisfy stakeholders. Provided marketing expertise e-media productions radio television programs well social media solutions online publications. Supervised staff students providing guidance mentorship marketing, customer service, business operations professional development. 01/2003 01/2012 Web Developer Company Name Consulted customers perform needs analysis, determine project scope define problem solutions focus increasing client revenue ROI. Developed statements work project proposals acquire new accounts. Designed various types e-media including retail e-commerce sites, content management systems web portals. Developed marketing content include design layout, copy, graphic art various electronic media productions. Monitored analyzed results optimize online marketing enhance customer experience focus developing long term customer relationships Adjunct Faculty Computer Aided Drafting Design. Design implement quality training subject area Computer Aided Design productively delivered 350 students classes 15-20 cohorts per session. Develop innovative strategies effectively present training materials maintaining performance goals terms attendance student engagement. Performed Interim Department Chairperson duties including management staff 10 full part-time instructors, preserved student retention goals addressed various issues concerning student development general classroom concerns. Education Training 2015 LEAD21 Executive Leadership Program The University Georgia 2008 Masters Business Administration (MBA) Marketing University Phoenix Marketing 1998 Microsoft Certified Systems Engineer (MCSE), Software Applications Southern Methodist University 1994 Bachelor Science Mechanical Engineering, Computer-Aided Design Prairie View A&M University Mechanical Engineering, Computer-Aided Design Skills Adobe Creative Suite, Acrobat, After Effects, Dreamweaver, Photoshop, Premiere, AutoCAD, business operations, business strategies, Computer Aided Design, CAD, hardware, consultant, content, content management, creative design, clientele, client, clients, customer relations, customer service, database, Drafting, e-commerce, engineering design, Flash, focus, government, grant proposals, drawing, graphic art, graphic, InDesign, internet marketing, inventory, layout, Leadership, MAC OS, market trend, marketing, marketing communications, materials, meetings, Access, Microsoft Certified Systems Engineer, MCSE, Excel, MS Office, office, Power Point, Publisher, Window, Word, needs analysis, networking, online marketing, Operating Systems, OS, organizational, press, processes, proposals, public relations, publications, quality, radio, Research, retail, search engine optimization, strategic, strategic planning, technical assistance, television, training materials, website, written Additional Information AWARDS AND RECOGNITION 2016 Gold Level Award Print Publication 2016 Bronze Level Award Electronic Audio Media Production 2014 ADDY Award Advertising Creative Excellence 2013 Multi-media Storyteller Award* 2012 Distinguished Service Early Career Award 2011 Multi-media Storyteller Award Conference Speaking Topics: Cyber-Media Digital Age* Marketing Extension 21st Century* Strategic Planning",AGRICULTURE
"SALES Professional Summary I want challenging occupation I allow innovations expand experience immensely. Motivated customer service specialist 5 years retail experience fast-paced, team-based environment. Expertise delivering support services resolving customer complaints. Friendly hard working associate ready give I have. Skills Trusted key holder Creative problem solver Exceptional communication skills MS Windows proficient Quick learner Strong client relations Proficient cash management Strategic sales knowledge Cash flow management Multi-line phone talent Team player Reliable Goal-oriented Decisive Fluent English Fluent Spanish Calm pressure Analytical thinker PowerPoint presentations Excellent interpersonal skills Natural leader Composed Crisis communication Superior verbal written communication skills Flexible schedule Computer-savvy Organized Work History Sales 08/2014 Current Company Name – City Described product customers accurately explained details care merchandise. Earned management trust serving key holder, responsibly opening closing store. Politely assisted customers person via telephone. Communicated vendors regarding back order availability, future inventory special orders. Effectively communicated supported sales, marketing administrative teams daily basis. Answered product questions up-to-date knowledge sales store promotions. Scheduled weekly inventory pickups deliveries vendors. Set explained new membership contracts. Overnight Cashier 02/2014 09/2014 Company Name – City State Maintained cleanliness presentation stock room production floor. Managed wide variety customer service administrative tasks resolve customer issues quickly efficiently. Investigated resolved customer inquiries complaints timely empathetic manner. Scored top 10% employees successful resolution issues Restocked inventory ever month reviewed cash operation data verify proper replenishment. Folded arranged garments attractive displays. Learned, referenced applied product knowledge information. Seasonal Overnight Stocking 10/2013 01/2014 Company Name – City State Loaded truck properly secured items prevent damage transportation. Demonstrated use care merchandise. Helped customers questions, problems complaints person via telephone. Stocked shelves supplies organized displays. Organized store merchandise racks size, style color. Led merchandise selection, pricing, planning marketing. Rotated manufacturer products needed. Removed damaged, out-of-code, not-in-set discontinued items displays. Loaded unloaded merchandise using ladder pallet jack. Partnered sales representatives managers coordinate delivery merchandising schedule. Customer Service Representative 06/2013 06/2014 Company Name – City State Answered average 200 calls per day addressing customer inquiries, solving problems providing new information. Earned management trust serving key holder, responsibly opening closing theater. Politely assisted customers person via telephone. Assisted customers food selection, inquiries order customization requests. Developed reputation efficient service provider high levels accuracy. Designed displays make theater experience interactive, engaging reassuring. Education Associate Arts Current Miami Dade College City State 3.0 GPA Member Supernatural Movement Club Coursework Accounting, Finance Statistics High School Diploma 2013 Miami Senior High School City State Accomplishments Customer Service Consistently received positive feedback guests created repeat business developing long-term relationships customers. Handled guest complaints, maintaining positive dining experience rest. Monetary Transactions Handled cash, check, credit automatic debit card transactions 100% accuracy. Telephone Service Professionally processed 80+ calls per day, providing information service ensure customer satisfaction. Skills Customer Service, Bilingual: Spanish English, financial management, Marketing, Microsoft Word, presenting, Sales, Basic computer knowledge Additional Information Customer Service Award Life 4 Cars Inc. Employee month Walgreen Employee month AMC Theater 24",SALES
"SECURITY BAGGAGE HANDLER/PERSONNEL SCREENER Career Overview Highly enthusiastic customer service professional [number] years client interface experience.Customer-focused Retail Sales Associate solid understanding dynamics retail apparel shoe industry. Core Strengths Computer Skills: MS Excel, MS Access, MS Word, MS Power Point, MS Outlook, Adobe Acrobat Programs: Navy Enterprise Resource Planning, FedEx, United Parcel Service, Webflis, DODDAC, FACTS Currently maintain active Security Clearance Secret. References/DD214/ Transcripts upon Request Accomplishments Deans List Work Experience March 2014 Current Company Name City State Security baggage handler/Personnel Screener Provide information space ""A"" travelers well PCS customers. Loaded 5,000 60 75lb bags state art Air Force ""X"" ray equipment. Provided force protection security AMC military terminal. Monitor illegal material using available x-ray, explosive narcotics detection, magnetometer, hand held scanning equipment, video monitoring camera. Illegal material includes weapons, explosives, narcotics, materials unauthorized air transportation. January 2010 January 2012 Company Name City State Aviation Ordnanceman CVN 77) Virginia Beach, Virginia 2010-2012 Aviation Ordnanceman Inspect, maintained repaired aircraft mechanical electrical armament/ordnance systems Serviced aircraft guns accessories Stowed, assembled loaded aviation ammunition including aerial mines, torpedoes, missiles rockets Serviced bomb, missile rocket releasing launching devices Loaded supplementary munitions Assembled, tested maintained air-launched guided missiles Supervised operation aviation ordnance shops, armories stowage facilities Load supplementary munitions Assemble, tests maintain air-launched guided missiles Supervise operation aviation ordnance shops, armories stowage facilities Requisitioned, received, inspected, un-packed, inventory, Accounted for, stored, handled, processed shipments for: air/surface/sub-surface launched missiles, bombs, components; special weapons; aircraft gun ammunition, cartridges, actuated devices, rockets; launchers; aircrew escape propulsion systems; pyrotechnics/screening/marking devices; airborne targets/drones/decoys; unmanned air vehicles; aerial mines/torpedoes; underwater sound signals/son buoys, ashore afloat. Tested, inspected assembled, fuses, loaded/downloaded, armed/de-armed listed ammunition/airborne weapons, supplementary stores, electronic countermeasures equipment. Installed, removed repaired inventory. Maintained, pre-/post- operational test/inspection, weight testing/calibration, corrosion control aircraft weapon release/launching/firing systems, shipboard weapons elevators, magazines, sprinkler systems, aircraft armament equipment, armament weapon support equipment, mechanical handling equipment, test equipment. Instructed, supervised, managed operational/training January 2007 January 2010 Company Name City State Armament Division Maintenance Technician Performed scheduled/unscheduled maintenance ordnance loading/downloading evolutions 24 F/A18, 14 F-16, 4MH-60'S Aircraft. Auxiliary Retail Outlet Top Gun Supervised, Inventoried, stored, ordered merchandise Top Gun pilot school Cashier, Excel spreadsheet database, currency handler, bank handler responsibility. Flawlessly handled $60,000 worth merchandise $50,000 worth MWR funds transactions. This led MWR extra $6,000 command Christmas party. Educational Background 2015 Saint Leo University City State US Criminal Justice Bachelor Arts Saint Leo University, Chesapeake, VA Deans List Bachelor Arts Graduation: 2015 Overall GPA: 3.778 ◦ Major: Criminal Justice Bilingual- Spanish Military Experience January 1977 January 2010 Company Name Provide information space ""A"" travelers well PCS customers. Loaded 5,000 60 75lb bags state art Air Force ""X"" ray equipment. Provided force protection security AMC military terminal. Monitor illegal material using available x-ray, explosive narcotics detection, magnetometer, hand held scanning equipment, video monitoring camera. Illegal material includes weapons, explosives, narcotics, materials unauthorized air transportation. Oceana Naval Air Station/USS George Bush (CVN 77) Virginia Beach, Virginia 2010-2012 Aviation Ordnanceman Inspect, maintained repaired aircraft mechanical electrical armament/ordnance systems Serviced aircraft guns accessories Stowed, assembled loaded aviation ammunition including aerial mines, torpedoes, missiles rockets Serviced bomb, missile rocket releasing launching devices Loaded supplementary munitions Assembled, tested maintained air-launched guided missiles Supervised operation aviation ordnance shops, armories stowage facilities Load supplementary munitions Assemble, tests maintain air-launched guided missiles Supervise operation aviation ordnance shops, armories stowage facilities Requisitioned, received, inspected, un-packed, inventory, Accounted for, stored, handled, processed shipments for: air/surface/sub-surface launched missiles, bombs, components; special weapons; aircraft gun ammunition, cartridges, actuated devices, rockets; launchers; aircrew escape propulsion systems; pyrotechnics/screening/marking devices; airborne targets/drones/decoys; unmanned air vehicles; aerial mines/torpedoes; underwater sound signals/son buoys, ashore afloat. Tested, inspected assembled, fuses, loaded/downloaded, armed/de-armed listed ammunition/airborne weapons, supplementary stores, electronic countermeasures equipment. Installed, removed repaired inventory. Maintained, pre-/post- operational test/inspection, weight testing/calibration, corrosion control aircraft weapon release/launching/firing systems, shipboard weapons elevators, magazines, sprinkler systems, aircraft armament equipment, armament weapon support equipment, mechanical handling equipment, test equipment. Instructed, supervised, managed operational/training Naval Strike Warfare Center NAS Fallon, Nevada 2007-2010 Armament Division Maintenance Technician Performed scheduled/unscheduled maintenance ordnance loading/downloading evolutions 24 F/A18, 14 F-16, 4MH-60'S Aircraft. Auxiliary Retail Outlet Top Gun Supervised, Inventoried, stored, ordered merchandise Top Gun pilot school Cashier, Excel spreadsheet database, currency handler, bank handler responsibility. Flawlessly handled $60,000 worth merchandise $50,000 worth MWR funds transactions. This led MWR extra $6,000 command Christmas party. Languages Bilingual- Spanish Skills Ordnance, Weapons, Airborne Weapons, Aircraft Mechanical, Aircrew, Aviation, Calibration, Corrosion, Corrosion Control, Inspection, Inventory, Missile, Systems Design, Testing, Training, Weapon, Cashier, Database, Excel, F-16, Maintenance, Retail, Retail Marketing, Pcs, Scanning, Security, X-ray, Access, Acrobat, Adobe Acrobat, Enterprise Resource Planning, Fedex, Ms Access, Ms Excel, Ms Outlook, Ms Word, Outlook, Word",AVIATION
"CONSULTANT Profile Around 5 years experience Gathering Requirements, design, development, testing implementing solutions SAP mobile. Worked business analyst telecom, Utility Industry. Good knowledge Operations Maintenance business process. Experienced SAP EAM using Compatible units, Design integration Design Work orders. Experience end-to-end process using computable units GAS Electric line business. Experienced planning executing scenarios End-to-End Testing, Documentation End User Training Performed Configuration Plant Maintenance module End End process integration Material Management Module Knowledgeable Sales Distribution module. Extensive experience documenting reporting requirements development SAP ECC BW. Possess ability grasp quickly new concepts apply same, skill, typical requirements working large SAP R/3 implementations. An excellent team player deep sense commitment strong desire learn grow. Strengths include Intellectual Ability, Ability work pressure. Excellent Communication, interpersonal, presentation skills. Good understanding Software Development Life Cycles different phases. Deans Excellence Scholarship Distinguish Scholar Award UT Dallas. EXPERTISE 5 years experience Information Technology specialization Gathering Business Requirements Quality Assurance Testing. Configuration Organizational Units Master Data Plant Maintenance. It includes Plants, Work Centers, Functional Locations, Equipment, Installation/Dismantling Functional Locations, Equipment Hierarchy, Material, Serial Numbers Serial Number Profile, Maintenance Plans, Measuring Points Counters, Document Link, Maintenance Processing, Corrective Preventive Maintenance Notification Types, Objects Object Information, Catalogs Catalog Profiles, Integration Notification Order, Order Types, Operation List Activity Types, BOM's, Costing Sheets. Proficient Testing Change Management tools like HPQC, QTP, SMC. Planning Development Test cases, Test plans, Test scenarios meet products business requirements. Experience ERP applications. Excellent Communication Documentation skills End User Training Testing including GUI Testing, Functional Testing, Performance Testing, Positive Negative Testing, Security Testing, Integration Testing, System Testing, Load Testing, Interface Testing Regression Testing. Design documents, As-Is To-Be process Function Specifications Skills Requirements Gathering Data Analysis Business Analysis Testing Documentation Configuration Design Functional specification Accomplishments Requirements Gatherire rements propose solution align cureness Te.sting, Evaluation Analysis: Mastered engineering scureare ess.equirements propose solution align businessprograms, including [Program Name] [Program Name].sted equipment ensure compliance. Analyzed data provided recommendations resulted adoption new cost-saving equipment. Received ""Deans Excellence Scholarship ""“and ""Distinguish Scholar Award” UT Dallas. Professional Experience Consultant 07/2014 06/2015 Company Name City State Projects: ETGIS, Leak Repair, Cathodic Protection. Requirements gathering Data analysis. Perform Mapping GIS SAP. Working Developers creating Dashboard Reporting Asset Management Perform Interface Testing using SOAPGUI, Functional Testing UAT. Data cleansing involving creating, dismantling reconfiguring Equipment, Function Locations, Maintenance items critical environment. Identifying data discrepancies comparing GIS SAP Data working SME's Acting single point contact business users testers. Identified automated different processes significantly bring time resources. Providing technical functional support migration GIS data SAP. Working Conversion requirements specifications definition data elements including clarification meaning purpose SAP fields. Working closely Asset Strategists, Mappers, GIS Engineers identify issues resolving them. Using LSMW,IBIP create update Equipment's, Functional Locations. Responsible preparing training manuals End Users. Using PAR (Problem Action Resolution), Quality Center tool defect tracking. Responsible preparing Requirements Document Testing Enhancements GAS Compliance Team. Configuration Capacity Planning Work clearance Management. Business Analyst 05/2012 06/2014 Company Name City State Southern California Gas Involved requirement gathering designed specifications business process Interacted business users model requirements Reporting Participated JAD, Gap Analysis session. Configuring Asset Life Cycle Management (CP10, Gas Storage Riser Inspection )end end process using SAP PM module integration MM module Generated Maintenance Plans Region Preventive Maintenance. Design Bundling Program generation orders Region, District, Street, Section, Segment House no. Design Exception Report capture certain conditions requires different process. Integration GIS SAP design sent SAP. Good Understanding Corrective Preventive Maintenance. Creation Data using QTP training different environments. Scheduling Click schedule Click Mobile Preparing Functional Specification Involved planning preparing Test Plan, Test Cases Test Scripts based business requirements areas like Notifications, Designs, Work Orders, Equipment's, Functional Locations, Material Reservation, Material Master, Customer Master, Purchase requisition financial transactions. Created test scripts front end testing using (GUI Functionality) QTP. Maintain Requirements matrix HPQC Managed HP Quality Center creating, linking tracking Defects. Writing running test scripts HPQC different scenarios. Providing Support go-live including training users. Preparing Job Aids End User Training. Involved User Acceptance Testing Reports Debugging. Design test reports using BEx Analyzer Define reports Compliance Compliance group, Key Performance Indicator, develop data model worked closely development team Worked translating business processes technical design documents M&I process. San Diego Gas Electric Projects: Construction Planning Design Facilitated JAD sessions Electric Field Memo Riser Inspection (DIMP) Process SAP Plant Maintenance Module. Designed implemented Electric Field Memo improve Electric Gas Transmission Field Office Operations automating End End process. Designed complex Compatibility Search Electric field Memo Data Extraction Legacy system SAP Riser Inspection Designed Process Flow prepared FunctionalSpec Co-ordinated Developers Business requirements Define test scenarios Mobile Application Riser Inspection Performed End End Testing SAP Mobile Application Provided training end users Design process PMLite mapped custom table Costing Sheet Costing generate letters form pdf sent customers. Testing Adobe Forms PMLite. Business Analyst 01/2014 06/2014 Company Name City State Gathered requirements implementing SAP Financial Supply Change Management process. Participated Brain Storming sessions Collections Management Business process. Defined Test Scenarios documented Test scripts End End Testing Configure Company Segments, Company codes, Collection Groups, Collection Strategies Data Creation Testing Preparing Job Aids End User Training. Business Analyst 09/2010 02/2012 Company Name City State Asset Management Life Cycle Responsible gathering requirements, documentation testing Worked translating business processes technical design documents Worked creating query transforms ETL process Design validated reports Co-ordinated developer requirements. Managed Change Management Process. Uploaded scripts HP Quality Center Excel Tested Enhancements, Reports, Functionality Conversions Performed Shakedown Ad-hoc testing UAT Performed Smoke, White box, Black box testing actual execution test cases. Reported bugs communicated developers tracking defects. Tracked, reviewed, analyzed bugs using Quality Center. Consultant 01/2010 05/2010 Company Name City State Conducted market research prepared business plan exploring new market opportunities. Involved requirements gathering, current market trend evaluation, financial evaluation comparative study. Education Training Master Science Information Technology Management 2011 University Texas City State United States GPA: GPA: 3.78/4.0 GPA: 3.78/4.0 Skills Asset Management, business plan, Business process, Capacity Planning, Change Management, Conversion, Costing, Data analysis, Debugging, documentation, ETL, Forms, Functional, GIS, GUI, HP, Excel, Office, migration, developer, pdf, Design process, processes, QTP, Quality, Reporting, requirement, Requirements gathering, SAP, Scheduling, Scripts, Specification, User Training, training manuals",CONSULTANT
"LEAD SENIOR SAP AUDITOR Career Focus Insightful, results-driven IT professional CISSP 6 years risk assurance advisory experience information technology security. Notable success directing broad range IT security assessments corporate initiatives participating planning, analysis, implementation solutions support business objectives. Hands-on experience leading stages system development efforts, including requirements definition, design, architecture, testing, support. Certificates Awards Certified Public Accountant (CPA) Certified Information System Security Professional (CISSP) Certificate Cloud Security Knowledge (CCSK) Certified Internal Audit (CIA) Certified Information System Auditor (CISA) Industry Proficiency certified Oil Gas Public Sector Deloitte Earned Applause awards 5 times Excellent Engagement Performance Deloitte Professional Experience Lead Senior SAP Auditor February 2014 Current Company Name City State Evaluated effectiveness corporate security policies influence best practice change utilizing root cause analysis audit results across multiple units Developed maintained standardized audit programs assess policies procedures governing corporate security, email Internet usage, access control, incident response Planned, supervised coached IT auditors assigned audits; develop managed security awareness training initiatives promote success company-wide IT compliance Developed enhanced corporate information security management framework based COBIT Prepared delivered recommendations enforcing cyber security best practices alongside executive management including CIO CFO; presented security concepts, technologies, risk mitigations business groups Identified on-board/off-board gap impacting Access Management, resolved updating organizational procedure shortfalls Advised development implementation Business Continuity Disaster Recovery (BCP&DRP) Plans 2 corporate R&D, 4 manufacture, 1 commercial site Recruited led 3 security contractors build risk assessment team charged analyzing critical infrastructure, developing reports document system vulnerabilities, recommending appropriate solutions Managed executed proactive continuous risk assessment process focusing emerging risk throughout corporation Collaborated external auditors conduct in-depth compliance audits penetration testing, presenting results senior Led internal audit exit meetings discuss findings management action plans, planned executed follow-up testing ensure action plans properly Demonstrated autonomous decision making critical thinking skills performing analytical procedures, ensuring effectiveness scope engagement Senior SAP Security Control Consultant September 2010 January 2014 Company Name City State Conducted system security assessments based NIST 800-53 public sector Generated security documentation, including: security assessment reports; system security plans; contingency plans; disaster recovery plans Provided security support evaluation development teams order integrate information assurance/security throughout System Life Cycle Development major minor application releases Configured installed GRC various clients ensured segregation duties (SOD) policies successfully highlighted mitigated, customized ruleset action permission level SOD violations Utilized Suite GRC 5.3 perform SOD analysis within Risk Analysis Remediation module (RAR), created provisioned Super User Privilege Management (SPM) roles user ID's SPM module created user access requests Compliant User Provisioning (CUP) module Designed created SAP roles including parent/derived composite single security roles, security processes user assignment workflows, custom security restrictions; investigated resolved SAP security issues creation changes security roles Leveraged SAP's profile generator authorization management tool address security defects project's testing cycles, scope change requests production support Consulted key project client stakeholders solicit business IT process control design Led control validation workshops client team members Managed integration activities across related project teams driving cross-team issue; coordinated project team leads (functional technical) SAP security team members resolve issues timely Led internal team develop Enterprise Value Delivery methodology templates SAP implementation engagements; developed training programs firm technology project standards delivered training ~200 professionals Audit Intern January 2010 August 2010 Company Name City State Assessed accessibility 2 University Texas websites accessed 30,000+ users; developed test scripts recurrently used engagements Worked closely department head deploy automated audit tool led streamlined processes Provided training sessions 7 summer interns Audit Process IT Audit Intern January 2009 August 2009 Company Name City State Worked Team Manager consolidate 3 excel reports one dashboard monitor 10-student team productivity better manage multiple audit engagements Promoted lead 10 interns assisted director manage project status Education Master Accounting (GPA 3.7) 2009 McCombs School Business; University Texas Austin; Austin, TX B.S Accounting (GPA 4.0) 2008 Jinan University; Guangzhou, China System Experience Enterprise Resource Planning (ERP) Business Solution SAP GRC 10.1, SAP ECC 6.0, SRM 7.0, EWM 9.1, Sourcing 7.0, Solution Manager 7.01, BW 7.01, BPC 10.0, PI 7.3, Model N 5.6 Quality Software HP Quality Center, Service Desk, IT Remedy, ServiceNow Platform Data Analysis MS Excel, MS Access, QlikView Hobbies Interest A serious cyclist obstacle racer competitive mindset A world traveler 25 countries 2 years Passionate house improvement projects",AGRICULTURE
"BUSINESS DEVELOPMENT REPRESENTATIVE Summary Experienced customer service professional extensive skills growing exceeding sales multi- million dollar business operation food beverage industries, financial services, heath care industries. Adaptable results orientated, focus bottom line results, proven track record achieving exceeding standards performance set sales project. Skilled utilizing technology tool improve organizational efficiency. Highlights Customer Relationship Management Project Management Customer Retention Satisfaction Evaluating Customer Needs Team Builder Training Development Business Development Sales Management Analysis Experience Business Development Representative March 2010 Current Company Name City State Achieved customer service objectives contributing customer service information recommendations strategic plans reviews. Preparing completing action plans customer-service standards. Resolving problems, completing audits, identifying customer service trends determining system improvements. Determined customer service requirements maintaining contact customers, visiting operational environments, conducting surveys, forming focus groups analyzing information. Increased product awareness levels grew profit margins negotiations store managers regional managers implementation in-store merchandise displays, product assortments, pricing structures, sales allowances, rebates, monthly promotions. Managed sales team assisted navigating retail accounts align needed resources support ensure specific client and/or customer initiative success. Successfully raised capital assist growth. Licensed Healthcare Representative December 2008 March 2010 Company Name City State Managed high volume call activity healthcare providers Cigna clients. Utilized health insurance expertise advise clients best insurance choice meet needs. Maintained networks/partnerships internal external partners expedite client processing. Effectively assessed patient needs resolved client conflicts. Utilized technology expedite client verification, documentation, service. Outside Sales Manager March 2005 December 2008 Company Name City State Responsible overall development North Miami territory selling occupational physical therapy solutions focus primary care specialists, hospital based physicians. Effectively leveraged resources within fixed budget increase sales add value difficult access, high volume, urban customer base. Managed administrative functions including daily synchronization call activity, expense reporting,performance trend analysis sales tracking. Successfully collaborated territory partners contribute team success. Developed maintained networks/partnerships external community advocacy groups, pharmacies. Manager Trainee May 2004 March 2005 Company Name City State Responsible overseeing day-to-day operations rental location. Increased business forecasting, counter sales rate management order remain competitive marketplace utilizing fleet profitable level. Managed team members job performance including counter sales Responsible team member development. Education MBA Business Administration 2009 University Phoenix City State Business Administration BS Psychology 2002 Florida State University City State Psychology Skills Administrative functions, Budgeting, budget, Business Development, competitive, contracts, Contract Negotiation, client, clients, documentation, senior management, expense reporting, focus, forecasting, insurance, inventory, Team Building, Leadership, access, Microsoft Office Suite, Microsoft Project, negotiating, networks, physical therapy, primary care, quality, Quick Books, reporting, Safety, selling, sales, strategic, Strategic Planning, Supply Chain Management, transportation, trend",BUSINESS-DEVELOPMENT
"HEALTHCARE RECRUITER Professional Summary A highly ambitious, customer service oriented business professional, experience human resources, customer service administrative support. Expertise client development needs assessments. My goal obtain challenging rewarding career opportunity, administrative, human resources, customer service skills fully utilized. I team oriented, professional, focused I look forward opportunity discuss I contribute team! Skills Excellent interpersonal, HR administrative skills Intermediate experience MicroSoft Office programs Motivated team member, understands value providing accurate, professional, admin support Team leadership experience Data management skills Strong verbal communication skills Adept client needs assessment analysis Work History April 2000 Current Healthcare Recruiter Company Name A contingency, clinical staffing firm, assisting medical professionals RNs, Radiology Techs, Physical Therapists, Radiation Therapist, Pharmacists obtaining permanent employment opportunities nationwide. Consult client HR professionals, within areas healthcare field, regarding clinical staffing needs. Created staffing partnerships largest healthcare facilities U.S., including Stanford University Hospital, Lucile Packard Children's Hospital, Florida Hospital, Inova Health Systems, Adventist Healthcare, Brigham Women's Hospital. Implemented marketing strategies resulted continued growth customer base. April 1998 December 1999 Healthcare Recruiter Company Name City State Provided recruitment services Virginia Beach General Hospital business groups RN Management, Staff RN, Allied Health staffing. Managed phases recruitment, including defining hiring management needs posting available positions. Communicated duties, compensation, benefits working conditions potential candidates. Analyzed employment-related data prepared required reports. Managed aspects employee life cycle process, including boarding. Maintained accurate candidate tracking system. Guided candidates in-house computer testing. Supported management developing implementing personnel policies procedures. Conducted exit interviews verified employment termination paperwork completed. Hired employees initiated new hire paperwork process. Developed facilitated job recruitment fairs. Organized new employee orientation schedules new hires. Promptly corresponded applicants coordinated conducted interviews. Posted positions approved recruitment channels. Screened applicants based qualifications background. March 1990 February 1997 Employment Staffing Representative Company Name City State Coordinated recruitment staffing services salaried union employees state's largest utility company. Provided HR support service groups including managers, directors VPs, regarding Affirmative action goals objectives, union contract interpretation, hiring termination processes. Drafted internal announcements sent timely manner. Recruited various positions across multiple sites Southside Hampton Roads, Peninsula. Employed multiple feedback mechanisms analysis continuously improve recruiting process. Thoroughly explained employee handbook new employee orientations. Initiated key partnerships department management, resulted better candidate hire, employee retention. Conducted exit interviews verified employment termination paperwork completed. Supported management developing implementing personnel policies procedures. Developed facilitated job recruitment fairs. Organized new employee orientation schedules new hires. Promptly corresponded applicants coordinated conducted interviews. Networked industry contacts, association memberships associates. May 1985 March 1990 Benefits Representative Company Name Provided support administration company benefits programs, include Medical plans (self-insured), Dental, 401K, Life Insurance, Tuition Reimbursement Plan, EAP programs. Conducted benefits administration total 1500 benefit-eligible employees, including salaried union. Responsible analysis processing carrier invoices benefit programs, handled resolution inquiries regarding administration various benefit plans, created roll program annual Open Enrollment Communications. Education DIPLOMA Liberal Arts Saint Leo University City State Earned 42 credit hours general studies Liberal Arts Princess Anne High School City State Skills administrative skills, admin support, benefits, benefits administration, interpersonal, credit, client, hiring, HR, Insurance, interpretation, Excel, MicroSoft Office programs, PowerPoint, MSWord, processes, Radiology, recruiting, recruitment, staffing",HEALTHCARE
"MORTGAGE BANKING RESEARCH SPECIALIST Summary My goal obtain career associated company I utilize skills gain experience enhancing company's brand reputation. Highlights 5+ years Leadership Supervisor/Manager Customer Escalation Management Executive Office Complaint Handling Resolution Project Management Facilities Management 10+ years Call Center Environment Mortgage Default Originations Loss Mitigation Non-IS Auditing Escalation Resolution Auditing Compliance Regulatory Quality Control Accomplishments I created EMS Audit Training Guide used trained new Auditors used refresher existing Auditors I assisted Implementation QC review process EMS EO Analyst QC submissions Compliance review stage Customer Direct written complaint responses. I maintained rating Exceeds monthly annually departmental goals measurements Experience 02/2010 Current Mortgage Banking Research Specialist Company Name － City State Previous Positions Held Collector III, Shortsale Solicitor, Loss Mitigation Rep, Customer Assistance Escalations Specialist, CART Audit Group, Sr. Lead Operations Specialist I currently provide feedback, guidance, direction 30+ agents Texas Arizona offices daily basis. I review research Executive Office complaint responses compliance regulatory checks I identify work internal external LOB partners obtain thorough resolutions Executive Office complaints inquiries I created EMS EO Quality Control process put place ensure EMS EO continue get expected results resolving customer's issue, providing great customer experience, control service level aging. I mitigate various lines business rejects calibrating internal partners regarding complaints researched EMS dept. I managed EMS QC Sharepoint site currently house QC pass fail decisions I Audit Escalation Management Department closed Infosource cases accuracy, coaching opportunities, identifying departmental trends. 06/2005 12/2009 Sr. Loss Prevention Lead Company Name － City State Advanced increasingly responsible positions, culminating management assistance role oversight 12+ member team. Trained/assisted employees daily responsibilities monthly production goals. Handled supervisor talk offs monitor calls quality assurance Maintained high ratings monthly annually departmental goals measurements. I analyzed team department reports develop ideas production quality enhancement. 01/2001 06/2005 Loss Prevention Supervisor Floater Company Name － City State Led team 12+ Loss Prevention Representatives portfolio 100 160 accounts days delinquency ranging 60 150 days. I analyzed team department reports develop ideas production quality enhancement. Handled supervisor talk offs monitor calls quality assurance Effectively trained coached new hires department excel current position Commuted Ford Motor Credit Volvo Finance offices assist special projects assigned. Identified performed coaching opportunities, action plans, side side evaluations, recommendations recognition terminations. 05/1998 12/2000 Assistant Facilities Manager Company Name － City State I managed organized maintenance employees contractors premises daily meet goals business. I implemented employee schedules organized shifts according business needs I responsible complying local state safety requirements buildings (3) including employee training, facility inspections, cleaning, support services, security premises. I managed projects including facilitating departmental moves beginning end. This included working internal departments external vendors contractors complete project. Education current Bachelor's Degree Business Administration Finance Ashworth College － City State Business Administration Finance Skills Thorough comprehensive knowledge policies procedures. Bankruptcy, FDCPA, FCRA, SSA, Fannie Mae/Freddie Mac/USDA guidelines, DWS, MSP, Lenderlive, LPS, BART, Infosource, Agent Desktop, Early Resolution, TAS, Fortracs, Ivault, CMS, VLS, ICAT, CAT, CCW, SPO Tool, Vendorscape, Control Link, expert user MS Word, MS Excel, Powerpoint, Oracle applications. I skills escalation complaint handling audit processes in: modification, shortsale, collections, recovery, bankruptcy, escrow, property preservation, REO Executive Office. I possess strong leadership, analytical, critical logical thinking, problem solving, organizational negotiation skills, effective written verbal communication/presentation skills, team player, goal driven, results oriented.",BANKING
"TEACHER Summary M ath Teacher excellent communication skills. Organized driven innate ability stay task. Uses effective efficient methods teaching focusing individual needs student. Highlights Central Missouri Math Educators club member Missouri Council Teachers Mathematics 2014 Conference Tutoring experience MS Office proficient Organized Timely Accomplishments While working Beauty Brands I received two awards. I received Award Excellence Shift Manager Year. The Award Excellence company wide award awarded one person district. Out seven locations I chosen district. I presented award Beauty Brands annual banquet Kansas City. I accepted award founder CEO recognized front home office, location managers, award winners. The next year I awarded Shift Manager Year district. Experience I little 100 hours observation participation field experience. Sixty hours field experience observations algebra I Lees Summit High School summer school 6th grade math social studies Brittany Hill. Fifteen hours spent Holden Middle School tutoring 6th 8th graders various contents. I spent twelve hours observing special education students general education special education classrooms. I finished twenty hours 6th grade math class Grain Valley South Middle School. One peers I taught three different lessons led several small groups discussions various math articles. One lesson taught reviewing order operations. Since students newly familiar information wanted get practice working various problems using multiple operations. We played “I have, has?” As student read equation class I would write board could visualize write down. Students would call answer card solved problem board class moved next card. The students really enjoyed something together saw game thought fun. Work History Company Name January 2014 Current Teacher City State Assigned care eight 18 month 24 month olds campus UCM. Duties include limited changing diapers, potty training, feeding breakfast, lunch, dinner, putting naps, cleaning disinfecting, ensuring safety children, observing recording data children, communicating parents child(ren). Company Name October 2012 January 2014 Sales Lead City State Had duties food prep, baking, frosting, decorating, washing dishes. Also helped customers front house. Greeted, took orders, consulted, checked customers. I charge delivery orders main delivery driver. I responsible checking responding Facebook posts emails. Created selling games contests motivate employees created promotional scavenger hunt customers play. Company Name August 2011 October 2012 Assistant Manager City State Assist execution annual store level financial plans ensure budgeted financial performance met exceeded. Complete submit required operating reports, forms, projects. Conduct monthly store meeting set goals associates. Ensure store safety security measures communicated followed operational procedures performed. Company Name March 2010 August 2011 Shift Manager City State Assisted Location Assistant Manager recruiting, interviewing, hiring, training new employees. Guaranteed customers received 100% satisfaction resolved customer concerns. I ensured employees performing store operations effectively marketing plans, promotional programs, visual merchandising properly executed. Assisted Location Assistant Manager evaluating employees. Education University Central Missouri Present Bachelor Science Education City State Metropolitan Community College 2012 Associate Arts City State Blue Springs High School 2009 Diploma City State Skills Mathematics, tutoring, good team member, communication, childcare, managing, hiring, merchandising, recruiting, selling, recording",TEACHER
"BUSINESS DEVELOPMENT MANAGER Professional Summary High-energy Manager successful building motivating dynamic teams. Cultivates company culture staff members feel comfortable voicing questions concerns, well contributing new ideas drive company growth. Customer Service Representative maintains high level professionalism, patience efficiency minimize customer dissatisfaction increase customer loyalty. Core Qualifications Operations management Complex problem solving Staff training Team building Supervision training Costumer service Skilled negotiator Advertising Computer-savvy Social media marketing Event planning Purchasing Top sales performer Microsoft Outlook Microsoft Excel Microsoft PowerPoint Microsoft Office Microsoft Word Work Experience 08/2015 Business Development Manager Company Name － City State Cold warm called 75 new existing accounts per day. Generated new accounts implementing effective networking content marketing strategies. Identified strategic partnerships gathered market information gain competitive advantage. Contacted new existing customers discuss specific products could meet needs. Answered customer questions regarding products, prices availability. Identified issues existing marketing material drive process improvements. Generated new sales opportunities direct telephone selling emails. 03/2015 08/2015 Event manager Company Name － City State Worked quickly efficiently, minimal oversight, accomplish assigned duties. Managed payroll time attendance systems. Developed tool track monitor personal sales opportunities, deals progress finished contracts. Collaborated advertising promotion managers promote products services. Prepared detailed marketing forecasts daily, weekly quarterly basis. Worked effectively heavily cross-functional, fast paced environment. 06/2014 03/2015 Customer Service Call Center manager Company Name － City State Successfully managed activities 12-18 team members multiple locations. Created training manuals targeted resolving even difficult customer issues. Monitored daily activities 2 customer support teams. Improved service quality increased sales developing strong knowledge company's products services. Addressed negative customer feedback immediately. Effectively communicated team members maintain clearly defined expectations. Resolved customer questions, issues complaints. 04/2014 06/2014 Costumer service representative Call Center Company Name － City State Collected customer feedback made process changes exceed customer satisfaction goals. Provided accurate appropriate information response customer inquiries. Demonstrated mastery customer service call script within specified timeframes. Addressed customer service inquiries timely accurate fashion. Built customer loyalty placing follow-up calls customers reported product issues. Properly directed inbound calls phone queues improve call flow. Education Training 2012 High School Diploma Mesa High School － City State United States 4.0 Finished top class. Skills advertising, competitive, content, contracts, customer satisfaction, customer service, customer support, fashion, fast, functional, marketing strategies, marketing, market, marketing material, networking, payroll, progress, promotion, quality, selling, sales, script, strategic, telephone, phone, training manuals",BUSINESS-DEVELOPMENT
"SALES Summary I clearly loyal friendly dedicated individual ambition succeed given environment. Although I extensive experience Perishable Meats seafood industry. I love learn, always challenge whatever situation. I get along well others, whilst also working efficiently own. I seeking position I develop excel giving best employer. Skills literate, MS Excel,Microsoft Word, AS400. Experience Company Name May 2004 August 2007 Sales City State Responsible sales marketing Fresh meat products keeping accounts balance. Responsible resets,new store openings. Company Name April 1997 May 2004 sales marketing City State Responsible ,Package meat products keeping accounts in. balance. Responsible cost effective advertising. Lines, Sunnyland Foods, Lykes, Ball. Park, Tennessee Pride, Foster Farms Corn Dogs, Gwaltney, etc. Company Name February 1972 March 1996 Key Account Sales Representative City State Promote market Sunnyland products Georgia, South Carolina, And Florida. Received. company's highest sales award 1974,1978,1983,1985,and 1988. Education Training Management Training Programs Florida State Dudley M. Hughes, Macon, Georgia May, 1966 Jul, 1968) Graduated 2 years accounting Bookkeeping,1967,1968 Management Training Programs Florida State University, Principles Methods Persuasive Communications, Effective Human Relations applied sales Skills accounting, advertising, AS400, balance, Bookkeeping, Computer literate, Human Relations, Management Training, marketing, market, MS Excel, Microsoft Word, Persuasive, sales",SALES
"SUPERVISOR Summary Accomplished results oriented leader marketing customer service experience. Exceptional organization, time management multi-tasking abilities MBA- Management/Finance. Skills Complaint handling resolution Self-motivated In-depth knowledge markets relationships Complex problem solver Skilled negotiator Self-motivated Accomplishments Qualified [Number] quarterly sales bonuses exceeding sales target [Number] %. Leadership Research Implementation Assisted implementation new tracking system resulted improved patient care. Conducted research led development [program] Served key contributing member Leadership team. Experience July 2015 Current Company Name City State Supervisor Responsible daily oversight operations call center, monitoring average call handle time (ACHT), telephone service factor (TSF), adherence schedules. Supervise bargaining unit employees joint efforts (UAW) union. Manage Walk- In staff schedules service incoming customers. Assist assessment, development, implementation, ongoing reporting operational improvements relate customer service metrics process improvements call center. Reduced team average call handle wrap time metrics 200 seconds. 30% reduction). Participate meetings Account Receivable Department improve members payment efficiencies best practice implementation. February 2013 July 2015 Company Name City State Clinical Administrative Assistant- Healthcare Administrator Recruited, trained managed clinical medical staff customer service representatives. Directed medical receptionist operations, including scheduling, transportation protocols, patient satisfaction. Collected secured patient co-pays deductibles. Improved patient attendance rates 20%. Responsible developing implementing patient retention strategies. Improved processes ensure accurate electronic billing reimbursement. CMS-STARS Rating implementation support. Collaborated social services charitable organizations provide resources members local community- Served 200 families Fidelis Secure Care Medicare Advantage HMO (Dual Eligible). October 2010 January 2013 Community Account Manager Developed new retained existing relationships client base, resulting 65% retention 10% new membership leads. Conducted in-service training office/home managers regarding organizational protocols. Completed weekly reports nurse practitioners physicians. Verified client information ensure proper insurance information resolved customer service issues. October 2009 October 2014 Company Name City State Administrative Assistant/ Home manager Advanced increasingly responsible positions, culminating management role oversight state certified Group home. Directed 12 employees managed inventory, merchandise cost controls resulting 20% annual savings. Maintained high standards sanitation safety complied regulatory guidelines. Completed balanced billing, authorization verification, 3806 forms payment. Completed background checks, fingerprinting, employee information hiring packets new hires. Education Training Organizational Leadership Masters Business Administration Organizational Leadership May 6, 2017 University Findlay International Business MBA International Business Lean Six Sigma Black Belt Certification March 31, 2017 University Michigan Health Care Administration Bachelors Science Health Care Administration May 2015 Mercy College Ohio Associates Science May 2013 Wayne County Community College Magna cum Laude Activities Honors I experienced corporate professional 10 years progressive accomplishments, work history. I highly diversified interpersonal skills, demonstrated leadership strategic thinker efficient effective problem solving. I worked full time completing Executive Management MBA conferral date May 2017. My goal align engage broad, diverse skillset experience contribute meet exceed plan/budget goals. I seek career opportunity leverage unique skills qualifications business professional. My intent utilize MBA education work history establish mutual relationship, impact bottom line provide platform career growth advancement. *MBA- General Management coursework accounting, financial management leadership *Proven track record implementing successful leadership practices motivate manage staff. *Implemented directed 5S lean initiative 127 employees. *6 years professional robust leadership management experience. Skills billing, call center, CMS, client, customer service, forms, hiring, insurance, inventory, meetings, office, organizational, processes, protocols, receptionist, reporting, safety, scheduling, Six Sigma, social services, telephone, transportation",HEALTHCARE
"STORE MANAGER Summary Energetic versatile professional seeking utilize expand existing retail management skills growth oriented company. Professional Sales Manager experience coordinating wide range business activities fast-paced sales environment Self motivated experienced prioritizing projects achieving results Strong understanding sales, merchandising customer service strategies Strong communicator excellent work ethics ability continuously acquire new skills Highlights Established track record exceptional sales results Goal-oriented Staff development/training Recruiting interviewing Energetic Excellent communication skills Exceptional multi-tasker Team-oriented Accomplishments Awarded “Top Sales Manager Year” 2010. Exceeded Sales Management goals 10+% quarterly basis, led promotion District Sales Manager within 7 months. Created strategies grow customer base, resulted increased monthly sales. Managed successful sales team 20+ members consistently exceeded sales goals month. Experience Store Manager January 2011 January 2014 Company Name － City State Responsible store operations including HR, recruiting, training, sales customer service Lead team effectively trough period transition small large square footage location emphasis maintaining excellent standards motivate team achieve KPI goals Develop team trough coaching provide superior customer service differentiate boutique attract new customers continue build loyal customer base Use strong merchandising skills implement visual directions drive sales Community outreach fashion shows achieve KPI attract new customers J. Jill The Store Upscale women's apparel specialty retailer. Store Manager /Training Store Manager/ District Manager January 2000 January 2010 Company Name － City State Effectively lead, motivated developed store teams strengthen brand loyalty trough exceptional customer service Facilitated on-going training team members successfully drive sales achieve personal store sales goals Implemented visual merchandising directions used strong merchandising skills drive sales Controlled payroll exceeded shrinkage goals supporting company Loss Prevention program Accountable experienced HR processes recruiting, hiring, performance appraisals Coordinated community outreach supervised quarterly in-store events Contributed developing new store manager training program Training follow-up new Store Managers new store management teams Traveled new markets across country assist new store openings training new staff Victoria's Secret Upscale women's lingerie specialty retailer. Shop Director Regional Trainer January 1991 January 2000 Company Name － City State Shop director ""Must Win"" store annual volume $3.5 million+ Provided leadership direction staff 35+associates including management achieve ""Must Win"" top stores company Focus training maintaining excellent customer service skills Motivate team increase productivity consistently meet exceed personal store goals Major visual merchandising, set promotions bi-annual sales Maintained payroll, Loss Prevention program monitored expenditures Midwest Regional Trainer new management sales, customer service, store operations visual merchandising Actively represented stores conferences events. Department Assistant Manager January 1990 January 1991 Company Name － City State Coats, Suits, Dresses Lingerie Responsible training developing staff 20+ sales associates Increase achieve sales goals trough developing sales techniques maintaining superior customer service Supervised department operations provided direction including visual presentation standards Developed weekly schedule managed payroll Coordinated in-store special events. Education Bachelors Degree Business Management Accounting UVT College Economics － City Romania Business Management Accounting Yearly Coaching, Communication, Team Building Visual Merchandising Seminar Winner 1st place ""Take 5""award (most credit cards opened year) 2000 trough 2010 Affiliations Winner 2005 trough 2008 Best ADS (average dollar sale) highest increase LY Winner 'Best UPT (unit per transaction) award 2005 trough 2008 Winner multiple Guest Service Awards Skills bi, Coaching, conferences, credit, excellent customer service, customer service, direction, special events, fashion, Focus, hiring, HR, Team Building, leadership, Loss Prevention, director, Merchandising, Win, 2000, payroll, performance appraisals, processes, recruiting, sales, Trainer",APPAREL
"AVIATION MECHANIC Skills Licensed FAA rated Airframe Powerplant (A&P) Technician Yellow Belt Lean 6 Sigma Certified Five years experience key aircraft systems quality assurance processes Trusted, highly reliable aviation professional responsible maintaining state art aircraft Performs scheduled unscheduled maintenance, trouble shooting, major minor repairs, post flight inspections, record keeping Management large maintenance crews Navigation FAA regulated publications Troubleshooting Proficiency mechanical pneumatic tools Supply chain management Mechanical aptitude Military leadership experience Job status reports Knowledgeable applicable local codes Accomplishments N Assistant Phase Coordinator 2015-2016 Troubleshooting malfunctions: Aircraft structure Drivetrain Power plant Fuel systems Flight controls Hydraulic systems Vibration analysis Maintains, inspects, repairs aircraft structures hydraulic systems components. 4859.3 logged maintenance hours 1890.1 logged supervising hours Collaborating supervisors higher-level technician complex aircraft relevant tasks Extensive troubleshooting, cleaning disassembly reassembly, replacing repairing discrepant components Experience supply chain Transfer Memberships Professional Affiliations FAA Licensed Airframe Powerplant Mechanic Lean 6 Sigma Yellow Belt. Experience Company Name City State Aviation Mechanic 06/2011 Current Performing line maintenance functions supervision Chief Mechanic including post flight inspections routine servicing. Performing troubleshooting functions electrical, hydraulic, engine airframe systems components required support aircraft's maintenance needs. Performing heavy maintenance including annual inspection, engine changes, gearbox changes, prop changes required support aircraft's maintenance needs. Troubleshooting inoperative malfunctioning aircraft systems. Maintains required records maintenance repair airship required company policy FAA regulations. Replacing time service-limited parts and/or aircraft appliances needed scheduled basis. Performing preventive corrective maintenance aircraft associated aircraft appliances accordance established schedules Researching investigating possible solutions engine, airframe, associated appliance malfunctions. Attending recurrent aircraft technical training maintain professional currency. Education Training High School Diploma 2011 Hagerty High School City State USA H-1 Powertrain 2011 Center Naval Aviation Technical Training City State USA Graduated top class Honor Graduate A&P License 2016 Bakers School Aeronautics City State USA",AVIATION
"DIRECTOR, CLINICAL RESEARCH OPERATIONS MEDICAL SCIENCE LIAISON Summary Accomplished results-driven business development professional offers 18 years leadership account management experience integral part fast-paced clinical sales teams. Strategic thinker proactive problem solver expertise consultative selling territory sales management solutions. Experience Company Name City State Director, Clinical Research Operations Medical Science Liaison 02/2013 Current Manage 30 clinical studies revenue stream $2M annually. Increase site revenue 30k 120K mo first 12 months Ranked top 1% clinical research sites patient enrollment Europe The United States Schizophrenia, Bipolar, Depression studies 2013 2014 Increased monthly revenue 300% implementing aggressive strategic patient recruiting strategies develop expand existing southern California customer base. Recognized top generator patient enrollment schizophrenic trials, exceeding goals 200% 2013 2014. Reduced organizational operating costs 45% streamlining patient recruitment clinical staff processes saving company 140K first 24 months Physician profitability grew form 17k 300k combined studies 18 months, increase 1000% Company Name City State Sales/Business Development Director 01/2010 05/2013 Provided full range services accelerating businesses bio-pharmaceutical, medical device, energy industries. Engaged business planning, funding strategies, provided cost-effective, timely solutions. Targeted new long-term business partner prospects closed 3 deals 24 months securing $15M venture capital. Identified, coordinated participated client relationship-building activities meetings. Cultivated relationships key players private banking, venture capital, oil/petroleum sectors create ongoing mutually beneficial referral systems. Established critical alliance Canadian venture capital partners within 36 month period fund Bio-Synerg's largest energy investment projected $80M. Identified prospective customers using lead generating methods performing average 60 cold calls per day. company acquired Canadian private equity group May 2013 Recruited CITrials Director, Clinical Research Operations February 2013 Company Name City State Senior Account Executive 01/2006 01/2010 Managed regions largest territory performed full sales cycle duties, increasing annual sales 60%.to $7M 2009 106% quota. Recognized top PD sales generator within RAI chain region. Generated highest sales volume PD/HD capital equipment new RAI corporate account region 2009 Recognized top sales generator Extraneal solution, increasing sales level 124% 2009 alone. Peak performer achieving 100% quota producing $5M annual sales 2008 Achieved #1 position region high producing new corporate account 2009. Joined Bio-Synergy Partners, LLC Business Consultant January 2010 Company Name City State Account Executive 09/2003 12/2006 Managed sales Baxter's portfolio dialysis products services Nephrologists, surgeons, c-suite administrators, hospital purchasing managers, nursing administrators. Negotiated contracts strategic pricing involving Renal capital equipment disposables. Managed resources educating physicians, nurses, patients. Facilitated resources distribution education technology materials. Conducted coordinated presentations c-suite administrators physician groups involving patient modeling, outcomes, financial reimbursement. Provided updates evaluations industry trends legislative initiatives involving Chronic Kidney Disease. Managed Baxter's largest sales territory (5 states) dialysis centers hospitals, performed full sales cycle duties, increasing annual sales 2.3M increase 60%. Established dialyzer sales largest University account territory increasing overall sales 180%. Upsold add-on services existing customers, generating incremental revenue $400k per every 6 months. Grew customer base 70% 35 50 accounts first 18 months. Promoted Senior Account Executive San Diego, CA January 2006 Ranked top 1% 65 sales representatives United States Extraneal IV solution sales. Company Name City State Financial Consultant/Sales Trainer 02/2002 09/2003 Delivered informational financial sales presentations potential investors build symbiotic client relationships. Increased monthly sales 45% implementing strategies develop expand existing customer base. Targeted new long-term business partner prospects closed 4 new deals 18 months Higher Education industry. Maintained 85% client retention rate suggesting strategic investment plans based fixed income, life insurance, equity investing report evaluations. Trained 75 financial sales representatives leverage lead generation tools increase profitability product placement within prospective clients financial portfolio Recruited Baxter Healthcare Account Executive run UT territory Company Name City State Senior Institutional Healthcare Representative 01/2001 02/2002 Products: Tikosyn,Viagra, Norvasc, Lipitor, Diflucan, Zithromax Managed portfolio six (6) products, generated $3M revenue per 12 months. Achieved 100% quota product Surpassed 2001 annual sales quota 119%. Trained territory sales representatives Pfizer portfolio products district regional meetings. Increased Government account base 72% 12 months 250K. Recognized top cardiovascular sales generator Southwest Region, increasing Tikosyn sales $400K exceeding quota 207% 2001 Recruited By World Financial Group lead Financial Sales Team Salt Lake City, UT Company Name City State Institutional Healthcare Representative 03/1998 01/2001 Products: Trovan, Aricept, Zoloft, Diflucan, Zithromax, Celebrex Launched grew Arthritis market start-up highest sales volume Southwest region Increased sales 1.7M 2000 exceeding quota 159% Produced 1.3M sales 1999 exceeding quota 125% Achieved Top 10% government antifungal sales, generating 1.5M Led coordinated recruitment training new sales representatives Promoted August 2000 Senior Institutional Healthcare Representative due exceptional leadership skills exceeding institutional/territory quotas Pfizer nationwide realignment, offered opportunity relocate Utah Company Name City State Professional Healthcare Representative 09/1996 01/1998 Met exceeded territory sales targets assigned therapeutic areas demonstrating strong understanding disease states. Communicated technical, scientific, product, disease management information physicians Products: Aricept, Glucotrol XL, Zyrtec, Cardura, Trovan, Diflucan Ranked Top 5% among 45 new hires Powers Division Recognized top sales generator, increasing sales Aricept 165% 1996 alone. Expanded territory start-up $420K sales developing strategic initiatives formulary acceptance key accounts (e.g. Tucson Medical Center VA) Received 2 consecutive ""Exceeds Expectations"" ratings Manger reviews promoted Institutional Healthcare Representative Education Masters Science Clinical Counseling Psychology 2012 Capella University City State United States GPA: Summa Cum Laude Summa Cum Laude Bachelor Arts History 1994 Brigham Young University City State United States Minor English Associate V.P. Student Government Skills ""Bilingual Spanish (read, write, speak)""",HEALTHCARE
"ENGINEERING AIDE Professional Summary Resourceful Facilities Tech solid background preventative maintenance repair.Talented Facilities Tech 3 years experience developing executing maintenance programs. Excellent troubleshooting skills.Detail-oriented professional strong technical skills ability learn concepts quickly. Highlights q Mechanically-inclined q Diagnosis repair q Skilled concrete finisher q Preventative maintenance q Dexterous hand tools q Suspension alignment q Strong attention detail q Brake systems expertise q Troubleshooting q Brake repair replacement q Responsible reliable q Strategic thinker q Excellent problem solver q Self-starter q Decisive q Critical thinker Accomplishments Machine Troubleshooting q Performed effective troubleshooting [machines/systems] [number] per [week/month/year]. Repaired broad range [machines systems] including, [types machines systems] using [tools].Problem Diagnosis q Used operational knowledge systems, parts components solve problems arose assembly. Documentation q Reported documented unsafe conditions, equipment and/or injury. Training q Responsible providing vision guidance group 20 construction employees, training sufficient project plans procedures. Equipment Maintenance q Performed routine maintenance equipment as-needed basis. Inventory Control q Restocked organized items necessary directed. Machine Repair q Detected machine malfunctions problem-solved accordingly. q Repaired, maintained replaced parts dies. Skills Work History Engineering Aide 12/2006 04/2009 Company Name – City State Aided departments development plans cost estimates road, parking lot drainage projects.Computed load grade requirements material stress factors determine design specifications.Wrote daily detailed reports logging work progress quality assurance purposes.Completed repairs maintenance work company standards.Planned work determined appropriate tools equipment.Took care facility equipment, grounds, roads fences. Service Technician 08/2004 12/2006 Company Name – City State Followed checklists verify important parts examined.Serviced air conditioning, heating, engine- cooling electrical systems.Rebuilt faulty assemblies, including steering systems linkages.Examined vehicles determine extent damage malfunctions.Specialized servicing brakes fuel systems.Communicated customers regarding vehicle issues potential repairs.Repaired replaced belts, hoses steering systems.Executed phases power system tear repair.Operated pneumatic tools air compressors.Removed replaced tires, shocks, struts brakes.Contributed repeat referral business using strong customer service problem solving skills.Repaired replaced radiators water pumps.Organized work records filed reports.Transported customers shop customer service program. Concrete Finisher 05/1997 07/2004 Company Name – City State Shaped built roads using large construction equipment.Operated bulldozer properly deploy waste products compactors.Documented daily equipment inspections submitted daily inspection forms supervisor.Performed daily maintenance machine cab wheels.Operated equipment safely efficiently times.Serviced maintained vehicles heavy equipment.Correctly used aggregate sizes classifications road construction.Listened warning alarms responded accordingly.Loaded proper materials abiding safety legal standards.Obtained proper signatures required.Monitored various gauges vehicle operation investigated repaired abnormalities.Operated maintained forklift truck safe efficient manner.Retained shop order segregation yard movement.Set read grade stakes construct roads, parking lots, building pads, landfills sediment ponds.Executed daily pre-trip post-trip inspections documentation compliance DOT guidelines company policies.Completed repairs maintenance work company standards.Counted verified orders picked ensure accuracy.Planned work determined appropriate tools equipment. 05/1989 06/1996 Company Name Followed checklists verify important parts examined.Organized work records filed reports. Education Diploma General Studies 1 1986 Maury High School State General Studies Industrial Maintenance Industrial Engineering, Production Engineering, Mechanical Engineering Engineering Welding Fabrication, Industrial Tool Manufacturing Technology Process Technology Lamar Institute Technology City State GPA: GPA: 4.0 Industrial Maintenance GPA: 4.0 Industrial Engineering, Production Engineering, Mechanical Engineering Engineering Welding Fabrication, Industrial Tool Manufacturing Technology Process Technology Skills customer service, customer service, documentation, forklift, forms, legal, materials, policies, problem solving skills, progress, quality assurance, read, repairs, safety, struts, supervisor, tear",ENGINEERING
"AVID TUTOR Core Qualifications Academic planning Goal setting implementation Counseling Group instruction Microsoft office Public speaking Attention detail Dependability Education Bachelor Arts Human Services Counseling 2008 Lindsey Wilson College － City State USA Human Services Counseling Work Experience AVID Tutor Aug 2011 May 2013 Company Name － City State Took active role developing academic personal strengths AVID students. Served role model/mentor AVID students lifelong learner, demonstrating appropriate academic social behaviors. Determined concepts needed taught retaught student's notes discussions. Evaluated student binders, including calendars, class textbook notes, etc. Conducted mini-lessons process writing subject areas, study skills, aspects college preparation. Set example personal excellence high expectations AVID students follow. Communicate frequently honestly AVID coordinator/teacher regarding student progress areas concern. Certified Nursing Assistant Feb 2011 May 2011 Company Name － City State Provided assisted patients' personal hygiene, dressing, bathing, etc. Assisted serving meals, feeding patients necessary; ambulating, turning, positioning patients; providing fresh water nourishment meals. Provides adjunct care administering, non sterile dressings, surgical preps, ice packs, heat treatments, Maintains patient stability checking vital signs weight. Provided patient comfort utilizing resources materials; answering patients' call lights requests; reporting observations patient nursing supervisor. Documents actions completing forms, reports, logs, records. Substitute Teacher Dec 2008 May 2011 Company Name － City State Assumed duties regular classroom teacher promptly accordance school rules. This included bus, lunchroom, playground, hall duty duties assigned building principal. Follow instructions left teacher. Maintained normal classroom routines discipline procedures. Maintain positive learning atmosphere classroom. Practicum Student Aug 2008 Dec 2008 Company Name － City State Planned projects outings youth foster care. Coordinated ran group sessions adolescent girls. Helped maintain foster parent foster child files. Shadowed Treatment Director therapeutic interventions. Participated fieldwork Case Managers therapist. Assistant School Counselor/Practicum Student Jan 2008 May 2008 Company Name － City State Shadowed school guidance counselor classrooms. Planned daily Guidance lessons multiple grade levels. Taught daily guidance lessons multiple grade levels. Observed counselor counseling sessions parents children. Office Manager Fitness Instructor Oct 2004 Dec 2007 Company Name － City State Office administrator Fitness Instructor Office duties included basic office skills; working computer, answered phones entered student grades, scheduled appointments. Other duties included training students equipment, tracking students gym time, cleaning equipment oversaw student activity room. Teacher's Aide Oct 2004 Jan 2007 Company Name － City State Worked teacher's aide school childcare program Ready Work Program. Assisted Second grade teacher class room helping children reading skills. Graded papers, entered grades, assisted daily management classroom control. Awards Recognition Phi Theta Kappa Honor Society 2005 Dean List four semesters Interests Current Student Adviser ""Service Club"" local homeschool Co- op Volunteered Lake Cumberland Community Action Heating Assistance Volunteered Southwestern Music Boosters Volunteered Pulaski County Senior Citizens Center/ delivered Meals On Wheels Volunteered Necco Foster Care Agency, raising money Kids Christmas Fund Skills Computer skills, including Microsoft Office Strong verbal skills Strong writing skills Ability work pressure limited time frame Additional Information Current Student Advisor ""Service Club"" local home-school Co-op Volunteer, Lake Cumberland Community Action Heating Assistance Volunteer, Southwestern Music Boosters Volunteer, Pulaski County Senior Citizens Center/ delivered Meals On Wheels Volunteer, Necco Foster Care Agency, Put together lunch auction raise money Kids Christmas Fund",FITNESS
"VOLUNTEER HR -IVOLUNTEER Summary Sponsorship required work US A successful Human Resources Professional, Masters qualification Human Resources experience challenging environment Key skill sets include Recruitment Recruitment efforts, scheduling, posting positions, follow offer letters. Seasoned executive 10 years Staffing, Technology Recruiting Staffing experience highly successful track record big firms Nokia also Small-Midsized Start-up IT services firms. Extensive hands-on experience recruiting IT talent US India marketplace driving talent acquisition sourcing teams. Besides corporate sector, also engaged Non-profit sector role while. Key Strength/ Experience include: Extensive experience high-volume recruiting responsibilities within start-ups corporate environments. Partnering hiring managers understand skills background requirements opportunity provide expert advice coaching hiring managers throughout recruitment process. Conduct employment advertising campaigns programs developing managing network recruitment referral resources including limited networking schools, colleges, minority organizations, state employment services, employers professional associations. Participate recruitment, interview selection candidates levels position openings promote work environment openly embraces individuals diverse backgrounds experiences. Source, screen, evaluate select candidates structured recruitment process designed obtain best candidates. Inform applicants job duties responsibilities, compensation benefits, work schedules working conditions, company policies, promotional opportunities related information. Utilize knowledge multiple recruiting sources Dice, Monster, Hot jobs, 3rd party vendors, Independent consultants execute various recruiting strategies. Generate qualified candidates cost-effective efforts (i.e., alternative sourcing). Utilize resume database sourcing tracking candidates. Proficiency employment interviewing techniques applicant appraisal. Demonstrated oral presentation written communication skills. Excellent relationship management skills develop successful networks within senior management, staffing teams HR Partners. Ability handle volume recruiting fast paced, (un) structured environment, adhering strict deadlines. Extensively worked Taleo tool. Dynamic result-oriented individual years technical recruiting experience, focused placement Software Engineers/Architects (Distributed Mainframe), Database Architects/Developers/Administrators, Network/System/Security Engineers, Web Developers, Quality Assurance/Test Engineers, Technical Program/Product/Project Managers, Development Managers, Business Analysts. Possess strong technical/business acumen understanding technical requirements; deep sourcing skills experience sourcing passive candidates; excellent candidate assessment skills. Possess excellent knowledge recruiting hiring processes including sourcing, interviewing, reference checking, tracking, salary negotiations, closing. A resourceful, solution-focused professional excellent interpersonal rapport-building skills. Responsible, loyal, reliable, independent worker high level enthusiasm creativity. Self-motivated professional achieves results superior ability coordinate perform several projects simultaneously Placed high-end technical professionals area Information Technology Industry contract full-time positions. Specialized Software Engineers/Architects (Distributed Mainframe), Database Architects/Developers/Administrators, Network/System/Security Engineers, Web Developers, Quality Assurance/Test Engineers, Technical Program/Product/Project Managers, Development Managers, Business Analysts. Highlights Experience Volunteer HR -iVolunteer 06/2009 － 10/2015 Job Profiling From key job requirements job postings Provide support recruitment activities. Researched job boards resume database search right skilled candidates. Candidate Suitability analysis job requirements based candidate motive Contacting candidates scheduled interviews. Monitored job contracts agreements renewed. Conducted reference checks provided information recruiters. Developed global recruiting presentations International HR teams. As Non-Profit sector recruitment, matching unique job requirements candidate fitment becomes important aspect role. The responsibility covers finding right skill set job also includes trying candidate behavioral fitment job requirements. The unique requirements different walks life spanning across broad range functional areas. Technical Recruiter 01/2007 － 01/2008 City State Responsibilities. Technical Recruiter 03/2006 － 01/2007 Company Name － City State Effectively recruited candidates Internet research, internal database, cold calling, referrals, networking, job fairs, strategies. Responsible checking references, negotiating terms rates project, coordinating interview process, extending offers, closing candidates. Performed extensive recruiting Senior Software/Database Developers heavy focus technologies as: C/C++, (Windows UNIX/Linux), .NET, Java/J2EE, SQL Server, Oracle. Consistently 1 revenue generator (gross margin well professional placement fee $) branch, month month, always ranked Top 10 Recruiters within region month. Responsible mentoring providing on-going training support new recruiters serve resource learning navigating senior technical policies procedures. Responsible Full Life-Cycle recruiting including networking, screening interviewing candidates, negotiating rates closing. The responsibility includes covering vast skill set varying Java, Microsoft technologies, Oracle, SAP, Quality testing, Engineering (software, chemical, mechanical). Also worked *on Informatica, data modeling data warehousing skills available market. Sourced extremely talented candidates high pressure short time durations client requirements. Managed logistics related candidate placement, monitor hours work client feed back regular basis. Experience recruiting technical professionals across various levels technologies Experienced recruiting variety technical skill sets various functional roles IT organization. Strong knowledge sourcing techniques including Internet recruiting, direct sourcing, networking, proprietary targeted search, candidate-to-client matching. Extremely proficient requirement analysis communicating potential candidates. Experience recruiting information/applicant tracking systems. Able multi-task work fast paced environment. Senior Executive 06/2002 － 06/2005 Company Name － City Mitra Technology Foundation organization working development sector, aims leveraging Information Communications Technology sector. The company collaboration different organizations runs recruitment programs provide required skills right places. One flagship program run organization ""I-volunteer"" map job volunteering opportunities India developing countries across world right skill set. As HR, job's main thrust areas Recruitment Induction. Besides I also involved internal employee communication activities related HR Policies. The main job activities Recruitment Scheduling, posting positions Screen/ Initial interview qualified candidates Coordinate interviewing teams schedule Induction New hire paperwork, process new hires integration organizational functions systems I working different requirements like medical, teaching, technical skills. As company used outsource kinds skills ready work sector, job included covering technology space opening, also opening non-technical streams. Other Internal Communications employees regarding company policies Liaison staff personnel related matters appropriate parties (accounting department/payroll, benefit providers, etc.) Participate contribute variety HR projects tasks 5. Education 2002 Initial Screening Screen/interview qualified candidates efficient cost effective methods. Induction New hire paperwork, process new hires integration organizational functions systems, including facilitation new employee orientation Internal Communications. ACADEMIC CREDENTIALS Year Degree University Specialization Balaji Institute Modern Management － India PM Post Graduate Diploma Management Management 2002 Symbiosis Law College － India MLL Masters Labor Laws Labor Welfare Labor Laws Labor Welfare 2000 Bachelor Commerce H. P. State University － India Bachelor Commerce Commerce Skills .NET, ACADEMIC, accounting, aims, C, C++, closing, cold calling, contracts, client, data modeling, Database, data warehousing, fast, focus, functional, HR, Informatica, J2EE, Java, Linux, logistics, market, mechanical, mentoring, Microsoft technologies, Windows, negotiating, networking, Internet research, Oracle, organizational, payroll, personnel, Policies, presentations, Profit, Quality, Recruitment, recruiting, requirement, SAP, Scheduling, SQL Server, teaching, unique, UNIX",HR
"4/5 GRADE TEACHER Summary English Teacher excellent communication skills. Organized driven innate ability stay task. Uses effective efficient methods teaching focusing individual needs student. Highlights Lesson planning expertise MS Office proficient Schedule creation maintenance Academic performance evaluations Accomplishments Served Head Cheer Coach 10 students seventh eighth grade. Co-sponsored Student Council yearbook. Experience 4/5 grade teacher September 2015 Current Company Name － City State 4th/5th Grade Teacher Create lesson plans curriculum. Develop use variety assessment data refine curricula instructional practice. Evaluate academic achievement detailed analysis student performance. Develop maintain cohesive positive classroom atmosphere culture. Manage student behavior ensure students fully engaged learning. Prepare lesson plans special instructions substitutes. Build maintain strong relationships students parents. Provide continual assessment student progress maintain student education records secured data. Create monthly classroom newsletter keep parents informed class activities. Eighth grade English/Language Arts Teacher July 2011 May 2015 Company Name － City State Eighth Grade English/Language Arts Teacher Create lesson plans curriculum based AZCCR Standards. Develop use variety assessment data refine curricula instructional practice. Evaluate academic achievement detailed analysis student performance. Develop maintain cohesive positive classroom atmosphere culture. Manage student behavior ensure students fully engaged learning. Prepare lesson plans special instructions substitutes. Build maintain strong relationships students parents. Provide continual assessment student progress maintain student education records secured data. Collaborate resource specialists meet needs students. Attend implement professional development training learning throughout school year. Highly-qualified subject matter due exceptional knowledge. worked administration put together student's schedule Create monthly classroom newsletter keep parents date Coach 7/8th grade cheerleading squad serve student council advisor. Planned implemented fundraising efforts extracurricular activities philanthropic organizations. Site Director April 2008 January 2011 Company Name － City State Supervise interact staff children grades k-12 Create implement RULES Insure site meets DHS licensing standards Help keep multipurpose room storage area organized Greet parents keep informed daily events Sign-in account kids program daily Keep bulletin board date DHS standards Create implement duty roster Keep site files date order Evaluate review staff performance Participate bi-weekly staff meetings Supervise plan special events. Plan implement designed curriculum. Activity Leader April 2007 April 2008 Company Name － City State Supervise interact staff children ages K-6 Create implement incentive program homework club program Create implement STAFF KIDS RULES Insure site meets DHS licensing standards Help keep multipurpose room storage area organized Greet parents keep informed daily events Sign-in account kids program daily Keep bulletin board date DHS standards Create implement duty roster Keep site files date order Evaluate review staff performance Keep track budget Attend participate management workshops Prepare camps Received Fingerprint Clearance Card DHS Directorship. Program Manager January 2003 December 2006 Company Name － City State Supervise, interact evaluate staff children ages K-5 Create implement incentive program homework club program Plan execute special events kids families Help keep multipurpose room, supply closet organized Greet parents keep informed daily events Sign-in account kids program daily Keep bulletin board date presentable times Create implement duty roster daily activities Keep site files date organized Ensure site meets DHS licensing standards Create monthly newsletter using Microsoft Word Keep track budget order supplies Attend participate leadership workshops Provide nutrition education part AzNN partnership Received DHS Directorship. Education Bachelor Arts English Literature Adolescence Community Education 2013 University Arizona － City State English Literature Adolescence Community Education Associate Arts General Education 2011 Central Arizona College － City State General Education Skills academic, Arts, budget, bi, Coach 7, council, English, special events, fundraising, leadership, lesson plans, meetings, Microsoft Word, newsletter, progress, Teacher, workshops",ARTS
"GLOBAL IT PROJECT MANAGER Summary My background Information Technology I 20 years experience working Aviation Ground Handling sector performing several IT roles. From Support System Administration recently Project Management Skills Windows Windows Office Suites, Citrix, Active Directory, JIRA Trello Project Management Applications, Service Now ITSM Personal Information Date Birth: 8th October 1973 Marital Status: Married Experience Global IT Project Manager 05/2013 Current Company Name City State Air Menzies International Limited Global IT Project Manager – May 2013 Present A wholesale Freight Agent providing Cargo Express services Europe, North America, South Africa Oceania. My role, based Wood Dale, IL primarily manage Internal system around global network. Managing in-house Java Development Team offer internal, back house solutions well Customer facing web portals Freight Agent community. I also manage Support Network across four regions ensuring end user supported local key users members UK, US South Pac based teams. My role gather business knowledge process order provide requirements Development Team allows work agreed scope. Development would handed Support team provide UAT approving planning Live deployments. As senior IT representative AMI, I also work closely parent company's IT Team around globe ensure business supported 24/7. I also play role expansion network business opens new locations regions. I also currently involved Data Centre transformation project applications migrated new Enterprise Cloud Service third party supplier. IT Project Manager 06/2007 05/2013 Company Name City State My previous role IT Project Manager Menzies Aviation. Firstly working Menzies Aviation Head Office Heathrow Airport UK 2012 May 2013, based Menzies Aviation Cargo facility O'Hare Airport. During six year role, I responsible heavily involved several major projects. These included Project Managing IT Infrastructure required green field Station start-ups Joint Ventures Hyderabad Bangalore 2007 2008. Where I oversaw implementation Network, IT Hardware acquisition key systems new Airports go-live Spring 2008. Following I heavily involved expansion Menzies Aviation Ground Handling business UK rest Europe. Other key projects responsibilities included Project Managing implementation IT systems infrastructure easyJet Station start-up Bristol January 2009 well easyJet start-ups Tenerife, Ibiza recently Barcelona November 2009 Support Analyst System Administrator 05/2001 05/2007 Company Name City State Prior taking full-time Project Management role, I Project Managed implementation Global Cargo System Prague 2006 also working IT Technical Department based London Heathrow Airport. This support role also involved administrating assisting installation various Menzies' IT systems run Global Data Centre located UK. On daily basis, I provided front line (on site remote) support UK Cargo Terminals, Including PC support maintenance, network administration, exchange server administration answering user enquiries. Business Analyst 05/1998 05/2001 Company Name City State Before integrating Menzies Aviation IT structure, I part Ogden Cargo System Support team looked three UK Cargo terminals. I also assisted administering, Quality Manager, Ogden Cargo's ISO 9002 Certified Quality System. I also responsible developing via Business Intelligence tool called IQ Objects, reports generated core Cargo Handling System. Interests I regularly play Golf weekends various courses around south west suburbs. I also member gym workout 2 3 times week. I avid sports fan passion English Soccer, Rugby, Collage Football watching theCubs. Education Training Bachelor Science Mathematics 1996 University Glamorgan City State UK A Levels 1992 Cardinal Newman R.C. School City State UK Mathematics Geography GSCEs 1992 Cardinal Newman R.C. School City State UK Mathematics, Geography, Biology, English, French Physics",AVIATION
"SALES ASSOCIATE/GOLF SALES ASSOCIATE Executive Summary High-energy focused Manager 26 years Honorable military service. Posses wealth experience developed taking greater postilions responsibility restructuring policies improving upon organizational goals. Mentoring junior leaders providing direction personnel charge. In addition taking-on managing new projects increased demand responsibility. Core Qualifications 15 years experience field Operations management U.S. Army various circumstances deployed Iraq Afghanistan, various state-side duty stations. Mentored developed leadership skills Iraqi Afghan medical officers, order help become self-sufficient daily missions. Developed staff various medical clinics order elevate staff performance Developed put effect policies contributed obtaining low numbers complaints staff customers alike Developed budgetary policies order reduce daily operating costs, analyzed contracts approval recommendation. Possess12 years experience Microsoft Office Windows MAC, including preparing managing spreadsheets, presentations, various types documents. Possess 12 years experience Adobe Acrobat/Reader preparing editing Portable Document Format (PDF) enabled formatted documents converting Microsoft Word. Transport Shipping Biomedical Materials Course IAW 49 CFR, 42 CFR, 9CFR, 21 CFR, USPS Domestic International Mail Manuals. Professional Experience Sales Associate/Golf Sales Associate April 2006 Current Company Name － City State Provide customer service analyzing recommending proper equipment set-up golf enthusiast provides support apparel footwear Equal Opportunity Advisor/Trainer January 2011 January 2014 Company Name － City State Served principal advisor Special Staff Personal Staff Commanding General AMEDDC&S; principal duties included presenting briefings sensitive issues providing recommendations. Providing briefings Chief Staff AMEDDC&S. Supervised 65 subordinate Equal Opportunity Leaders one Equal Opportunity Advisor within 32nd Medical Brigade. Managed annual budget Equal Opportunity program, consisted $45,000. Responsible $1.6 million dollars worth medical equipment 8 medical evacuation vehicles addition managing operational budget $20,000 medical supplies equipment (2009-2011). I possess two years one month experience Military Medical Adviser/Trainer Military Transition Team Iraq Afghanistan. I responsible planning coordinating training US Coalition forces Camp Taji, Iraq Wardak Province. Sales Associate January 2011 January 2012 Company Name － City State Four months experience Sales Associate Bed Bath Beyond 4022 E 53rd St Davenport, IA 52807. Provided customer support assisted customers selection products purchase. Additional duties included helping cashier high volume customer periods merchandising. Other duties included packaging shipping merchandise stores. Assisted balancing closing registers end night. Manager January 2008 January 2010 Company Name － City State One year experience Military Manager Rock Island Arsenal health clinic, Rock Island Arsenal, IL. Managed daily operations health clinic primary supervisory duties 9 government civilian employees two contract employees. Responsible managing annual clinical budget $500.00, used ordering office medical supplies, official temporary duty travel, training maintenance required licenses certifications clinic physicians medical staff. Was responsible $3.8 million dollars worth equipment facilities. In addition recommending overseeing contracts services provided clinic, regulated medical waste removal, radiological equipment services, oxygen delivery systems, custodial services. Sales Associate/ Forklift Driver January 2007 January 2007 Company Name － City State One year, nine months experience Sales Associate Hechinger's Home Improvement Centers Fayetteville, NC. Provided customer support assisted customers selection products Lawn/Garden Hardware/Tools departments; additional duties included merchandising, restocking inventory, receiving inventorying truck shipments, sending merchandise stores, using forklift. This part time employment (1989 -1991). Cashier January 2006 January 2007 Company Name － City State Commercial Retail. Six months experience cashier addition helping close registers evening Bed Bath Beyond, 11745 W IH-10, San Antonio, TX 78230. Additional duties included customer support providing information various products helping customers make decision purchases. Assisted balancing closing registers end night. Education Select One Human Resources May 2011 Defense Equal Opportunity Institute － City State USA The Alternative Dispute Resolution Mediator course DEOMI, Patrick Air Force Base. Bachelor Business Administration International Business 2015 University The Incarnate Word － City State USA Graduated 3.15 GPA Deans List, Fall 2013 Human Resources 2012 University Pennsylvania － City State USA Master Resiliency Trainers Course, Level I University Pennsylvania Affiliations National Society Leadership Success Certifications Basic Life Support (BLS) Instructor (CPR) DOD Certified Alternative Dispute Resolution Mediator DOD Certified Sexual Assault Advocate: #PK-6343-3623, Level I Emergency Medical Technician- Basic Lic: E1843597 Languages I fluent English Spanish include reading writing, speaking ability Italian. Interests My hobbies include team sports like ice hockey individual sports like golf, cycling (held racing license Europe US), triathlons. Scheduled start Masters degree Organizational Development Leadership August 2015, University The Incarnate Word San Antonio, Texas. Additional Information I awarded Military Outstanding Volunteer Service Medal volunteer work performed USO San Antonio, Texas. Other volunteer work included serving head coach youth ice hockey team mentor Phillis Wheatley middle school San Antonio public school system. Skills Highly effective leader extreme situations well normal conditions. Posses ability place correct personnel appropriate skills project. Posses interpersonal skills required solve conflict within members organization. Posses 15 years Multi-unit operations experience personnel various circumstances.",SALES
"OVERNIGHT PHARMACY TECHNICIAN Professional Summary Highly motivated skilled individual extensive background experience customer service, administration, retail; long-term care; hospital pharmacy. Studied Intro Pharmacy, Anatomy Physiology, Medical Terminology, Pharmacology Pharmaceutical Calculations. Trained principles Pharmacy Math Dosages knowledge unit dose medication preparation. Computer proficiency MS Word, Excel, Access PowerPoint. Education Training Rasmussen College December 2013 Associate Applied Science Pharmacy City State GPA: GPA: 3.58 Dean's list awardee: 4 consecutive quarters. Two-year Pharmacy Technician program included pharmacy based general education courses. ​ GPA: 3.58 Dean's list awardee: 4 consecutive quarters. Skills Trained compounding intravenous chemotherapy admixtures. Extensive training calculating compounding pediatric admixtures chemotherapy. Skilled taking multiple tasks fast paced environment. Knowledge processes involved maintaining sterile environment compounding IVs. Licenses Certified Licensed Pharmacy Technician State Illinois Skill Highlights Strong decision-making ability Efficient accurate Strong clinical background Accomplished pediatrics Hospital retail pharmacy professional Inventory management Medication compounding expert Pharmaceutical storage awareness HIPAA trained Exceptional patient care interaction Meticulous attention detail Excellent multi-tasker Works well pressure Able work hands continuously Ability handle fast-paced environment Strong organizational skills Active listening skills Sharp problem solver Energetic work attitude Large cash/check deposits expert Customer service expert Adaptive team player Opening/closing procedures Focused customer satisfaction Skilled multi-tasker Cash handling Reliable team worker Food beverage handling expert Strong customer relationship builder Able work fast paced environment Alcohol knowledge Strong leader Professional Experience Company Name October 2014 Current Overnight Pharmacy Technician City State Fill scheduled stat patient orders. Process refill requests Care Connection, charge patient, print, fill patient order. Fill code carts, clot boxes, emergency drug kits. Take inventory batched IV compounds based set par levels drug stability. Answer phone calls assist Pharmacists resolving questions problems require RPh. Compound routine IV order paying special attention STAT IV orders extremely time sensitive severe situations. Compound chemotherapy orders using appropriate personal protective equipment, correct supplies closed-system compounding, correct calculations appropriate dosage. Company Name August 2014 April 2015 Pharmacy Technician Registry City State Fill unit dose medications, well compounding admixtures STAT orders patients. Prepare refill anesthesia, epidural, crash cart trays replaced carts. Collect prepare medications patient orders Pyxis. Refill Pyxis machine correct medications, pull outdated medications, well returns/discontinued patient medications. Sterile compounding IV fluids using aseptic technique. Company Name January 2014 April 2015 IV Technician City State Compound intravenous admixtures using proper sterilization techniques. Correctly label IV compounds accurate patient, drug, facility information. Scan orders designated totes sorted facility. Restock supplies used orders place order purchaser items low stock. Company Name April 2013 January 2014 Control Technician/Control EDK Technician/Fill Floor Technician City State Control Technician- Fill send narcotic prescription orders patients. Take inventory narcotics hand everyday. Control EDK Technician- Take inventory returned narcotic Emergency Drug Kits, document drugs removed nursing facilities, replenish missing drugs box. Fill floor technician-Fill send prescriptions orders patients, well non-sterile compounding topical oral medications. Company Name July 2012 May 2013 Certified Pharmacy Technician City State Verify prescription, count medication, label, dispense. Type process new prescriptions. Ordering medication warehouse McKesson. Troubleshooting insurance problems. Comprehensive knowledge HIPAA laws. Company Name April 2012 October 2012 Administrative Assistant City State Successful leader, equally effective member team. Highly organized able multi-task accomplish multiple objectives. Professional demeanor attentive detail. Expertise coordinating supervising school functions activities. Company Name May 2008 January 2012 Cashier Server City State Cross trained cashier wait staff fast-paced restaurant. Cashing orders register retrieving customer's items. Extensive cash handling large amounts. Calculating using basic math give appropriate amount change customers. Assisted training new employees. Delivered exceptional service customers timely friendly manner inside dining room pick areas restaurant. Served customer dining food well mixing alcoholic non-alcoholic.",ADVOCATE
"MECHANICAL ENGINEERING INTERN Summary CAD CAM Finite Element Analysis Mechanical Design Product Design Development Skills 5 years experience CAD packages (SolidWorks, Autodesk Inventor, AutoCAD, CATIA, PTC CREO) 2.5 years experience CAE Softwares (HyperMesh, Abaqus, ANSYS, Optistruct) 2.5 years experience Analysis (Linear Non-linear Static, Dynamic, GD T, Tolerance Analysis, Design Optimization) Experience Sheet metal, Design manufacturing, generating Bill Materials, DFMEA, Sculpting. Experience advanced material selection rapid prototyping, advanced manufacturing, welding 3D printing. Experience 09/2013 05/2014 Company Name Finite Element Analysis Industrial Robotic Assembly, Illinois Institute Technology, Chicago Jan May 2016. Conceptualized, brainstormed designed 6-axis SCARA Robot pick place operation automotive industry. Performed static analysis stainless steel 304 evaluate maximum load assembly lift yielding. Also, analyzed Gripper joints eradicate future failures. Optimized design using OptiStruct varying mesh sizes element order. Simulated assembly dynamic analysis find distorted elements verify optimized structure. Reliability Engineering Analysis Automotive Oil Pump, Illinois Institute Technology, Chicago Sept Dec 2015. Used industrial reliability specifications select power consumption flow rate three distinct levels rpm study variability. Improved system using Taguchi analysis optimizing signal noise ratio. Conducted Failure Mode Effect Analysis (FMEA) analyze potential causes failures deliver clean oil upon demand Abstracted designed Near Dry Machine two inlet nozzles. Performed fluid analysis actual results lathe machine. Provided vegetable oil coolant pressurized air flank face tool, resulted unburnt recyclable chips. Gearbox Design, Narsee Monjee Institute Management Studies, Mumbai Jan May 2013. Designed gear box different gears spur, helical worm considering seals, lubricating oil bearings. Assigned materials performed dynamic simulation define contact surfaces. 06/2013 08/2013 Mechanical Engineering Intern Company Name Initiated project perform failure investigation mufflers due low clearance roads provided feedback. Established coordinated maintenance, GD&T, safety procedures, service schedule supply materials maintenance shop. Developed failure reports including feedback based common failures automotive industry. Set calibrated accelerometers Hyundai cars conduct tests analyze modes vibration vehicle steering column. 05/2012 07/2012 Manufacturing Engineering Intern Company Name Analyzed automation, process parameters, different equipment shape control profile chips Manufacturing process Hot Strip Coil. Re-designed existing shop floor improve space utilization, increase material flow, optimize labor reduce holding costs 5% improved space utilization 20%. Performed statistical analysis historical data operating parameters using SPC DOE's identify significant factors contributing process deviation affecting cold crushing strength pellet. Generated Bill Materials calculated overall manufacturing cost. Education Training May 2017 Master's Mechanical Aerospace Engineering Illinois Institute Technology (IIT) － City State Mechanical Aerospace Engineering 3.5/4.0 Advanced CAD/CAM, Engineering Analysis, Finite Element Analysis, Advanced Manufacturing May 2014 Bachelor Technology Mechanical Engineering Narsee Monjee Institute Management Studies － City India Mechanical Engineering 3.19/4.0 Work History Company Name Certifications Autodesk Certified Professional Autodesk Inventor Professional Software. (License 00313355) *Autodesk Certified Associate AutoCAD Software. (License 00296190) Publications Parekh R., Chaudhary R., Ingle A. (PhD), ""Reliability Dissimilar Metal Joints using Fusion Welding: A Review"" presented International Conference Machine learning, Electrical Mechanical Engineering (ICMLEME'2014), Dubai (UAE) Skills 3D, ANSYS, AutoCAD, automation, Automotive, CAD/CAM, CAD, CATIA, Dec, Engineering Analysis, lathe, Manufacturing process, Materials, material selection, Oil, Optimization, pick, prototyping, Robotic, safety, simulation, SolidWorks, SPC, statistical analysis, welding",ENGINEERING
"Camryn Hilliard Professional Summary Highly motivated Sales Associate extensive customer service sales experience. Outgoing sales professional track record driving increased sales, improving buying experience elevating company profile target market. Consistently recognized sales performance excellence customer service. Skills Current trend knowledge Stocking Replenishing Merchandising Knowledge Sales Exceptional Customer Service Social perceptiveness Problem-solving skills Client Service Clothing/accessories, minor vetranary Pandora Jewlery product knowledge Excellent people skills Sales expertise Sales training Cash Handling Multi-tasking strength Cash register operation Education University Scranton City State Expected 05/2024 Bachelor Science Psychology And Political Science Work History Company Name Sales Associate City State 02/2020 Current Engaged customers effectively build rapport lasting relationships. Delivered high level assistance locating products checking store system merchandise sites. Educated customers promotions enhance sales. Completed orders store provided system system organized product deliveries meet customer timetables. Applied security loss prevention training toward recognizing risks reducing store theft. Maintained customer satisfaction handling product returns quickly professionally. Liaised customers recommended specific products specials, aligning individual needs, requirements specifications. Provided positive first impressions welcome existing, new potential customers. Answered customer questions regarding sizing accessories explained properly care merchandise. Maintained records related sales, returns inventory availability. Evaluated inventory delivery needs, optimizing strategies meet customer demands. Processed product returns assisted customers selections. Worked alongside retail representatives boost sales enhancing product presentations advertising collateral. Educated associates market trends stayed up-to-date forecasts Pandora news. Tracked stock using company inventory management software. Prepared merchandise sales floor pricing tagging. Analyzed properly processed product returns, assisting customers finding alternative merchandise meet needs. Maintained organized, presentable merchandise drive continuous sales. Implemented up-selling strategies recommending accessories complementary purchases boost revenue. Solved customer challenges offering relevant Jewelry products services. Prepared cash deposits $500 zero discrepancies. Company Name Sales Associate City State 08/2019 08/2020 Engaged customers effectively build rapport lasting relationships. Delivered high level assistance locating products checking store system merchandise sites. Educated customers promotions enhance sales. Developed, marketed sold full range clothing products, including Champion Nike. Completed orders Untipro system organized product deliveries meet customer timetables. Applied security loss prevention training toward recognizing risks reducing store theft. Trained developed new sales team associates products, selling techniques company procedures. Maintained customer satisfaction handling product returns quickly professionally. Liaised customers recommended specific products specials, aligning individual needs, requirements specifications. Provided positive first impressions welcome existing, new potential customers. Answered customer questions regarding sizing accessories explained properly care merchandise. Worked alongside retail representatives boost sales enhancing product presentations advertising collateral. Educated associates market trends stayed up-to-date forecasts Pacsun news. Maintained organized, presentable merchandise drive continuous sales. Company Name Veterinary Technician City State 09/2018 08/2019 Assessed paws, ears eyes injuries infections part initial evaluation. Maintained daily progress records, surgery logs, x-ray logs, Drug Enforcement Administration logs routine records. Cleaned disinfected exam areas, equipment kennels prevent spread disease, control odors maintain healthy environment. Interacted clients regarding animal health, questions concerns, education treatment protocol general procedures. Assisted veterinarian wound treatment, administration vaccines operations. Assisted Dr. Fanning performing basic exams tests fecal blood analysis species patients. Monitored urine fecal output, completed weight checks observed appetite feeding. Administered oral topical medications boarding patients specified veterinarian animal's medical record. Greeted pet owners performed intakes go array available services, outline costs determine special needs animal care. Administer medications, vaccines, treatments instructed veterinarian. Conducted preliminary patient workups including gathering patient history information, description symptoms owner, documenting presenting condition. Prepared surgical instrument packs drapes use sterile environments processing autoclave high pressure high temperature conditions. Collected specimens patients laboratory analysis parasites, blood analysis culture. Processed new patients updated client records key information using hospital provided software. Carefully clipped nails trimmed hair around pads paws, using gentle approach anxious pets. Languages American Sign Language Elementary American Sign Language Elementary",SALES
"SHORE SENIOR CONSTRUCTION PIPING ENGINEER Professional Summary Mechanical engineer 7 years' experience construction field EPC Oil &Gas industries onshore offshore projects including structural, process piping, underground piping system, flow lines, transmission pipelines, pressure vessels, storage tanks static/rotating equipment. Core Qualifications AutoCAD Solid Works Project And Visio Microsoft PowerPoint Microsoft Excel Microsoft Word System facility And Plant Modifications Material Handling Pump And Piping Systems ASME Talented Technical Writer Time Management Skills Key Skills Experience Shore Senior Construction Piping Engineer November 2013 Current Company Name Installation Equipment(slug catcher, high-pressure scrubber, Knock drum 16"" Metering Gas Skid oily water treatment unit) Tie-in new piping network. 16"" x 30 km Oil pipeline and16"" x 18 km Gas pipeline construction. Fabrication No 3 oil firefighting tanks 500 M3 capacities. Oil, Gas firefighting piping network around GOSP. Commissioning start plant. OFF-Shore activities Platform-A Construction several carbon steel transmission 24"", 8"" 4"" x 17 Km sea pipe lines using marine barge PMS-12. Installation (110 ton) deck extension using marine barge pms-12. Well head hook-up piping fabrication erection 4 wellheads using marine barge maridive-300. Installation two deck extensions 45 tons 20 tons using marine barge PMS-11. Installation two deck extensions 25 tons 18 tons using marine rig 124 shelf drill. Replacement pipe lines valves platform AMAL-A using marine barge GEPO EL AMLAK. Installation two 46"" piles beside platform ties welding 10 braces. Installation three 30"" conductors beside platform ties welding 20 braces. Platform-B Installation pig Launcher (8"" flow line) using marine RIG ELZAHRA. construction several carbon steel well head hook-up piping including welding, NDT hydro test erecting, steel structure fabrication commissioning following 4 wellheads using marine RIG EL-ZAHRA Installation three conductors beside platform ties welding 22 braces. installed three deck extensions using marine RIG BAHRI-1 SINO THRWA. Replacement pipe lines valves platform AMAL-B using marine RIG ELZAHRA. Construction Piping Engineer June 2009 November 2013 BADR Petroleum Company SHELL Matroh, Abide Major Activities Replacement old 2 Regeneration Column's height 34 meters 80 Tons weight. Tie-in piping network pre-compression plant construction, carry rectification project replace 500 valves implement number 50 plant modifications FCP (Field Change proposal). Fabrication Installation new Metering. Recycle compressors A&B (FCP-239)-Changing first second stage Carbon Steel pipe Duplex pipe Hydro test it. Construction several carbon steel transmission pipe lines including trenching, stringing, welding, coating, lowering, sand-bedding, back filling, Well head hook-up piping duplex, hydro test cable tray Electrical Instrument works 10 wellheads. Supervisor engineer grit blasting painting OBAIYED south F/L (carbon steel 10650 M/L) applying painting system Epoxy HR (high solid phenolic epoxy) 2*125 µ. Construct installation new water treatment project. Constructions Piping Engineer July 2011 September 2011 Company Name Major Activities Erection installation procedure ultra-sonic flow metering system. Remove/dismantle install metering skid valves. Remove/dismantle install old cable control house sampler. Connect instrument (control power) cable metering house junction box. Pre-commissioning commissioning service. Company Name ZAGAZIG, Egypt Technical Skills qualifications Checking reviewing isometrics drawings according ASME CODE B 31.3, Creating material take drawings, checking issuing required materials. Creating purchase requisition required material. Material Inspection. Manage coordinate piping installation activities including daily task risk assessments compilation method statements. Supervise Piping Erection Gas Crude area. Supervise P/L site activities trenching, stringing, welding, coating, lowering, sand-bedding back filling. Monitoring project related engineering activities carried contractor follow issuing approving IFC documents, drawings, Material requisitions Pursues orders. Ensure Construction activities carried project specifications, drawings, procedures, quality needs, estimated costs safety standards. Follow coordinate commissioning testing activities contractors vendors completion testing certificates. Ensuring quality control HSE awareness construction. Supervise company construction Base Crew repairing defects executing required Field Change Proposal modifications Gas plant process normal plant operation Shut-Downs Prepare resources required works. Issuing punch list construction works verify close piping punch list prior hydrostatic test. Education Bachelor Mechanical Engineering 2009 Skills AutoCAD, cable, engineer, engineering activities, filling, HR, Inspection, materials, Microsoft Excel, Microsoft PowerPoint, Microsoft Word, works, network, Oil, painting, Proposal, quality, quality control, repairing, safety, SHELL, Solid Works, Supervisor, Technical Writer, Time Management, transmission, Visio, water treatment, welding",CONSTRUCTION
"INDEPENDENT DESIGNER Professional Summary Independent results driven Design Professional extensive background design process. Proficient taking initiative, along desire achieve client satisfaction, record accomplished results. Skills Space Planning Workplace Strategy Project Coordination FF&E Expertise Problem Resolution ADA Building Codes Written Verbal Communication Product Specification AutoCAD MS Office Suite Salesforce ADA, Specification AutoCAD, Strategy Budgets, Verbal Communication Change management, Written COUNCIL Creativity Customer satisfaction Direction Documentation Innovation Interior design Team lead Leadership Materials Meetings MS Office Suite Office Organizational Personnel Presentations Problem Resolution Processes Procurement Programming Project Coordination Real Estate Retail Sales Space Planning Work History INDEPENDENT DESIGNER 04/2020 Current Company Name – City State Create Site Fixture Plans utilizing AutoCAD Walgreens, Chipotle, Aspen Dental use Real Estate Developers Property Investors. Perform on-site surveys produce AutoCAD floor plan drawings existing spaces electronic documentation, addition providing space improvement solutions options. SPECIFICATIONS MANAGER 01/2015 03/2020 Company Name – City State Traveled extensively throughout territory creating conducting product presentations/meetings Architects, Designers, Builders, Furniture Manufacturers, Facility Managers, Retail Commercial End Users. Initiated new business grew existing accounts 40 percent maintaining/nurturing relationships. Identified targeted high value projects planning stages drive specifications, resulting exceeded sales goals. WORKPLACE CONSULTANT 01/2003 01/2015 Company Name – City State Worked team lead creating well-connected workplaces utilizing design processes programming design analysis space planning aesthetics, adhering applicable building ADA codes. Reduced Office Real Estate introducing new ways working making use change management skills. Introduced stake-holders organizational agility flexibility resulting improved communication, collaboration, creativity, innovation employee satisfaction. Developed Corporate wide standards efficiency space management procurement. Supervised furniture installation, materials equipment large commercial projects budgets excess $1,000,000. Coordinated projects ranging 1000 sf 1,000,000 sf throughout Corporate Real Estate portfolio. Provided leadership planning, development execution large personnel relocations reconfigurations, resulting successful timely completion, minimum disruption successful customer satisfaction based post-occupancy evaluations. SENIOR INTERIOR DESIGNER 01/1994 01/2003 Company Name – City State Utilized interior design process across conceptual, schematic, design development construction document phases. Created professional presentations communicate design intent direction. Education Bachelor Arts Interior Design IOWA STATE UNIVERSITY OF SCIENCE AND TECHNOLOGY City State NATIONAL COUNCIL FOR INTERIOR DESIGN QUALIFICATION Certificate #009891 Work History INDEPENDENT DESIGNER 04/2020 Current Company Name – City State Create Site Fixture Plans utilizing AutoCAD Walgreens, Chipotle, Aspen Dental use Real Estate Developers Property Investors. Perform on-site surveys produce AutoCAD floor plan drawings existing spaces electronic documentation, addition providing space improvement solutions options. SPECIFICATIONS MANAGER 01/2015 03/2020 Company Name – City State Traveled extensively throughout territory creating conducting product presentations/meetings Architects, Designers, Builders, Furniture Manufacturers, Facility Managers, Retail Commercial End Users. Initiated new business grew existing accounts 40 percent maintaining/nurturing relationships. Identified targeted high value projects planning stages drive specifications, resulting exceeded sales goals. WORKPLACE CONSULTANT 01/2003 01/2015 Company Name – City State Worked team lead creating well-connected workplaces utilizing design processes programming design analysis space planning aesthetics, adhering applicable building ADA codes. Reduced Office Real Estate introducing new ways working making use change management skills. Introduced stake-holders organizational agility flexibility resulting improved communication, collaboration, creativity, innovation employee satisfaction. Developed Corporate wide standards efficiency space management procurement. Supervised furniture installation, materials equipment large commercial projects budgets excess $1,000,000. Coordinated projects ranging 1000 sf 1,000,000 sf throughout Corporate Real Estate portfolio. Provided leadership planning, development execution large personnel relocations reconfigurations, resulting successful timely completion, minimum disruption successful customer satisfaction based post-occupancy evaluations. SENIOR INTERIOR DESIGNER 01/1994 01/2003 Company Name – City State Utilized interior design process across conceptual, schematic, design development construction document phases. Created professional presentations communicate design intent direction. Skills Space Planning Workplace Strategy Project Coordination FF&E Expertise Problem Resolution ADA Building Codes WWritten Verbal Communication Product Specification AutoCAD MS Office Suite Salesforce, ADA, AutoCAD, budgets, change management, COUNCIL, creativity, customer satisfaction, direction, documentation, innovation, interior design, team lead, leadership, materials, meetings, MS Office Suite, Office, organizational, personnel, presentations, Problem Resolution, processes, procurement, programming, Project Coordination, Real Estate, Retail, sales, Space Planning, Specification, Strategy, Verbal Communication, Written Additional Information STATE OF ILLINOIS LICENSE Registered Interior Designer #161.000401",DESIGNER
"CHARGE NURSE Professional Summary Objective: To obtain RN position Intake ,Case Management Behavioral Health Unit. Seasoned Charge Nurse 10 years experience fast paced Dual Diagnosis /Chemical Dependency Unit 13 years Med-Surg. Experience Holistic multi-disciplinary coordination care patients,including collaborating Case Managers, Physicians, Ancillary providers,Social Workers internal external programs. Experience de-escalating hostile aggressive patients use least restrictive interventions proactively ensured safety patients staff. Skills Process evaluation Patient Care Planning Medical Record Auditing Detail oriented Critical thinking Strong work ethic Strong assessment skills Adaptability Collaboration CPI trained CPR Work History Charge Nurse 07/2018 09/2020 Company Name – City State Assigned delegated responsibilities based staff competencies patient needs. Provided intervention medication ordered support patients acute,chronic drug induced mental illness. Ensured doctor's order efficiently carried out, including testing, medical procedures,consultations stat orders psychiatric /medical emergencies. Performed daily nursing assessments assigned patients,including assessment mood,suicide,safety risk narrative patient's daily activities. Intake Nurse 09/2019 04/2020 Company Name – City State Perused referrals conducted RN RN report facilities seeking admit determine patient appropriate. Performed admission assessments focusing patients acute symptoms mental illness polysubstance abuse. Monitored suicidal,psychotic patients active withdrawal maintained safety transferred designated unit. Acted accordance facility policy appropriate nursing care. Provided compassionate empathetic care patients safe, therapeutic environment. Administered PO IM psychotropic medication needed monitoring patients side effects. Charge Nurse 03/2006 10/2016 Company Name – City State Provided care busy Chemical Detox Dual Diagnosis unit. Assessing health patients using specialized knowledge skills,and anticipating outcome nursing interventions. Assigned delegated responsibilities based staff competencies patient needs. Consulted anand coordinated healthcare team members assess,plan,implement evaluate patient plan care. Preformed admissions discharges. Provided therapeutic interactions patients assist identifying sources Anxiety Depression Exercised effective judgement medical training handling psychiatric medical emergencies. Staff Nurse 01/2004 03/2006 Company Name – City State Provided rehabilitative nursing care involving ADL's issues promote restore independence patients. Assessed patient vital signs,any status changes ,reviewed lab results notified medical attending abnormalities appropriate. Administered medications treatments accordance hospital policy. Staff Nurse 03/2002 03/2004 Company Name – City State Provided care busy Med-Surg/ Oncology unit. Administered medications treatments monitored signs adverse effects. Established caring,therapeutic relationship patients families. Collaborated staff form plan care based clinical information patient observations. Staff Nurse 06/1993 07/2001 Company Name – City State Provided quality care patients busy Med-Surg unit. Prepped patient's surgery. Administered pre-op meds,Maintained NPO status intravenous access. Received patients back unit postoperative monitored post -op complications shock, sepsis ,bleeding effects analgesia. Notified Surgeon abnormal labs changes patient status carried orders received. Education High School Diploma 05/1982 Lincoln Park High School City General studies. Associate Applied Science Nursing 05/1993 Olive Harvey College City Skills Process evaluation Patient Care Planning Medical Record Auditing Detail oriented Critical thinking Strong work ethic Strong assessment skills Adaptability Collaboration CPI trained CPR Work History Charge Nurse 07/2018 09/2020 Company Name – City State Assigned delegated responsibilities based staff competencies patient needs. Provided intervention medication ordered support patients acute,chronic drug induced mental illness. Ensured doctor's order efficiently carried out, including testing, medical procedures,consultations stat orders psychiatric /medical emergencies. Performed daily nursing assessments assigned patients,including assessment mood,suicide,safety risk narrative patient's daily activities. Intake Nurse 09/2019 04/2020 Company Name – City State Perused referrals conducted RN RN report facilities seeking admit determine patient appropriate. Performed admission assessments focusing patients acute symptoms mental illness polysubstance abuse. Monitored suicidal,psychotic patients active withdrawal maintained safety transferred designated unit. Acted accordance facility policy appropriate nursing care. Provided compassionate empathetic care patients safe, therapeutic environment. Administered PO IM psychotropic medication needed monitoring patients side effects. Charge Nurse 03/2006 10/2016 Company Name – City State Provided care busy Chemical Detox Dual Diagnosis unit. Assessing health patients using specialized knowledge skills,and anticipating outcome nursing interventions. Assigned delegated responsibilities based staff competencies patient needs. Consulted anand coordinated healthcare team members assess,plan,implement evaluate patient plan care. Preformed admissions discharges. Provided therapeutic interactions patients assist identifying sources Anxiety Depression Exercised effective judgement medical training handling psychiatric medical emergencies. Staff Nurse 01/2004 03/2006 Company Name – City State Provided rehabilitative nursing care involving ADL's issues promote restore independence patients. Assessed patient vital signs,any status changes ,reviewed lab results notified medical attending abnormalities appropriate. Administered medications treatments accordance hospital policy. Staff Nurse 03/2002 03/2004 Company Name – City State Provided care busy Med-Surg/ Oncology unit. Administered medications treatments monitored signs adverse effects. Established caring,therapeutic relationship patients families. Collaborated staff form plan care based clinical information patient observations. Staff Nurse 06/1993 07/2001 Company Name – City State Provided quality care patients busy Med-Surg unit. Prepped patient's surgery. Administered pre-op meds,Maintained NPO status intravenous access. Received patients back unit postoperative monitored post -op complications shock, sepsis ,bleeding effects analgesia. Notified Surgeon abnormal labs changes patient status carried orders received.",ADVOCATE
"DIRECTOR OF FINANCE Professional Summary Senior financial hospitality executive twenty years managerial expertise, proven passionate leader achieving goals. Big picture focus essentials profitable operation: Customer Service Excellence, Cultivating Employee Loyalty, Financial Accountability owners' interest priority. Skills Financial reporting US GAAP principles Fiscal budgeting Cash flow analysis Individual tax returns Federal/State tax preparation PeopleSoft Essbase Customer relations Work History Director Finance 03/2012 Current Company Name – City State Prepare monthly financial statements, forecasts, annual budgets. Work properties annual revenues $39M. Full responsibility balance sheet general ledger. Member Executive Team providing financial direction. Yield management strategy group business analysis. Lead financial operations reviews managers. Educate newer managers read interpret financial statements relates responsibilities. Establish maintain internal controls, obtaining best audit review. Recruit, train, mentor personnel. Currently supervising staff 20 associates. Negotiate contract third party hotel partners. Responsible hotel's local area network I.T. related duties. Due-diligence reporting financing acquisition. Preparing special reports, statements, items requested. Special Projects Increased cash flow aggressive receivable collections. Reduce departmental overhead expenses proper allocation duties negotiations vendor reduce cost. Director Finance 08/2009 02/2012 Company Name – City State Prepare monthly financial statements, forecasts, annual budgets.Work properties annual revenues $100M. Full responsibility balance sheet general ledger.Member Executive Team providing financial direction. Yield management strategy group business analysis. Lead financial operations reviews managers. Educate newer managers read interpret financial statements relates responsibilities. Establish maintain internal controls, obtaining best audit review. Recruit, train, mentor personnel. Currently supervising staff 27 associates. Negotiate contract third party hotel partners. Responsible hotel's local area network I.T. related duties. Financial Analyst 04/2005 08/2009 Company Name – City State Responsible area forecasting/budgeting program forty eight properties US Caribbean. Helped created forecasting budgeting program LXR. Assist Director Finance required position became open. Responsible reporting STAR information complete company. Convert hotels purchase LXR system various properties purchase company. Close assist sales various hotel including golf course operations. Work closely Senior Vice President President finance providing critical information operation cost. Director Finance 01/1990 02/2005 Company Name – City Prepare monthly financial statements, forecasts, annual budgets. Work properties annual revenues ranging $20MM $39M. Full responsibility balance sheet general ledger. Member Executive Team providing financial direction. Yield management strategy group business analysis. Lead financial operations reviews managers. Educate newer managers read interpret financial statements relates responsibilities. Establish maintain internal controls, obtaining best audit review. Recruit, train, mentor personnel.Currently supervising staff ranging 5 17 associates. Negotiate contract third party hotel partners. Responsible hotel's local area network I.T. related duties. Preparing special reports, statements, items requested. Special Projects Increased cash flow aggressive receivable collections. Reduce departmental overhead expenses proper allocation duties negotiations vendor reduce cost. Properties worked; Marriott Casa Marina, Marriott Sawgrass, Marriott Boca Raton, Holiday Inn Madeira Beach, Holiday Inn Key West, Marriott Portugal, Sheraton Arlington, several properties. Education Associate Arts Finance MDCC City State Finance Florida Atlantic University City State Skills Accounting, balance sheet, budgets, budget, business analysis, cash flow, conversion, direction, Due-diligence, financing, financial, financial statements, general ledger, local area network, mentor, Back-Office, negotiations, personnel, POS, profit, read, reporting, strategy, supervising",FINANCE
"PASSENGER SERVICE AGENT Career Overview Customer support professional offering versatile communication skills. Proficiency sales, problem resolution, ticketing experience strong client management experience. Positive individual, readily adapts change, works superbly independently others, experienced overseeing team exceeds expectations. Able juggle multiple priorities perform fast settings without compromising quality service. Core Strengths Excellent communication skills. Highly skilled interacting clients achieving customer satisfaction well product sales. Extensive knowledge current Airport security rules regulations. Highly trained work autonomously. Expert knowledge Airline softwares like Amadeus, Altea, Gaetan, Oscar deltamatic. Excelent knowledge Computers technology. Creative problem solving Courteous professional demeanor Energetic work attitude Native speaker Spanish English, highly proficient spoken French Accomplishments I received training direction many companies many Supervisors able put use everyday situations achieve successful experience whether business transaction simple encounter. Work Experience Passenger Service Agent 04/2010 Current Company Name City State I lead agent departure arrivals flights, I highly skilled lead agent flight monitoring well experienced ticket sales agent. I take initiative handle passengers flight disruptions, provide superior customer service assistance, re-booking holtel vouchers goal always retain customer maintain positive outlook company. I come ideas help team work smoothly together day day, action plan key. I aim ease experience flying customers. I implement company policy, security requirements, check-in baggage, direct passengers designated areas, provide necessary information handle massive crowds. I dissolve potential uncomfortable situations client maintain satisfaction still abiding company regulations. I handle passengers requiring special assistance (reduced mobility passengers, parents infants). As senior lead agent shadow oversee newly trained agents roles, great communication key. Assistant Buyer 06/2007 12/2009 Company Name City State Handled multifaceted clerical tasks (ex. data entry, filing, records management billing) Assistant Apparel Buyer chain. Coordinated events, monitored buyer's weekly schedule, made orders monitored inventory databases scheduled/ensured timely delivery merchandise. Oversaw instructed 2 people assist orders communicating warehouse directing vendors complex delivery process. Noted resolved errors, assisted suggestions store distribution based sales reports, location statistics. Interacted top vendors special events maintained clear lines communication multiple departments company via email/telephone etc. Sales Associate Supervisor 07/2005 06/2007 Company Name City State Trained directed new personnel operate cash reigisters, scanners, computers, store re-stocking, floor displays daily procedures stores' fast paced, busy environment. Balanced cash registers end persons shift. Courteously greeted clients interacted them, explained sales promotions encourage special purchases. Guided cashiers returns exchange processes required. Opened closed store weekends relive manager. Promoted corporate office position stated Famous Horse Co. Educational Background Associate Science Nursing 2013 Queensborough Community College City State Studied Nursing Education, Human Resources Studied Psychology Sociology; Human Behaviors Studied Business Computers High School Diploma Business 2007 Jonh Bowne High School City State Diploma merits regents endorsements Qualifications Excellent communication skills, Manages dissolves conflict, Strong organizational skills, Easily adapts changing environment, Team player, Clients relations, Can tolerate stress well, Can contour transition conversation, Strives maintain quality service levels, Takes criticism direction well, Positively exudes presence room, Participates well public speaking, Easily conforms new regulations rules, Can communicate professionally others, Experienced guiding team, Motivated achieve targets set, Appeases attitude others positively, Focus diverse responsibilities",APPAREL
"INTERNAL AUDIT ASSISTANT Professional Summary Communications professional exceptional writing editing skills. Extensive experience print web content development, media relations special event planning. Core Qualifications Experienced Adobe Photoshop Illustrator Creative complex problem solving Proficient Microsoft Office Suite, SCALA, Teamsite, Teammate Word Press Proficient AP style guidelines Experience across social media platforms; Twitter Facebook Superb writer editor Media relations training Financial communication Deadline-driven Strategic planning SharePoint Deadline-driven Experience INTERNAL AUDIT ASSISTANT March 2013 June 2015 Company Name City State Edit revise Audit Executive reports presentations ensure highest quality writing Facilitate coordinate monthly meetings, annual department manager conferences events. Prepare process expense reports invoices Planned travel arrangements 20 executives staff Created maintain spreadsheets using advanced Excel functions calculations develop reports lists PUBLIC RELATIONS COORDINATOR January 2012 February 2013 Company Name City State Planned publicized events, including designing promotional materials organization's quarterly annual Summits events Assisted designing marketing materials attract sponsors events Assisted coordination community relations activities Wrote articles press releases organization's newsletter Maintained Summit website using WordPress Developed maintained marketing collateral materials Created monitored social media content. PUBLICATIONS SPECIALIST April 2004 November 2010 Company Name City State Responsible project planning design numerous departmental strategic tactical initiatives Managed project planning schedules quarterly employee publication, included identifying tasks, duration, resources deliverables Researched gathered information content publications Edited economic education material, including bookmarks publications, distributed area schools Wrote articles Bank's quarterly publication internal website employee-related subjects Supervised college interns department Wrote press releases, reports correspondences Worked graphic designers layout publications Managed content internal public website; worked end-users gauge success messaging Managed content, software equipment maintenance Federal Reserve electronic message board system Managed maintained crisis communications business continuity plans company Facilitated Fifth District Federal Reserve Bank's regional forums town hall meetings events. PRODUCTION ASSISTANT February 1995 April 2004 Company Name City State Integral member team assigned task design layout national business magazine Authored analytical, investigative, economic development articles Managed press checks, fact checking, proof reading articles magazine Served production coordinator academic publications public policy articles written Federal Reserve System economists (including, typesetting print, creating editing graphs, tables, technical charts figures) Responsible managing sensitive confidential information regarding entire Reserve Bank's crisis management issues Successfully led key project designing, creating, implementing Crisis Communications Survey, resulted identifying assessing departmental crisis management training needs Analyzed survey data made recommendations management improve department's Crisis Management Process Created maintained Fifth District Federal Reserve Bank's Media Relations Database, increased tracking efficiencies incoming media calls requests Created edited documents informing staff Fifth District Federal Reserve Bank policies, procedures forums Documented, monitored, resolved Fifth District Federal Reserve Bank's FAQ section external website, resulting redesign web page Responsible redesign Fifth District Federal Reserve Bank's Code Conduct brochure align company branding Qualifications Relevant Experience Demonstrated ability interact effectively levels, including senior management Education Bachelor Arts Bennett College City State Skills AP style, interpersonal skills, community relations, crisis management, Crisis Communications, Database, editing, onitoring analyzing news social media, Microsoft Office Suite, write press releases, problem solving, project planning, proof reading, p lanning executing employee events, social media platforms, maintain website, writer, written verbal communications skills",PUBLIC-RELATIONS
"VICE-PRESIDENT DATA AND MARKETING TECHNOLOGY Professional Summary I help media companies succeed digital products customer experiences. My passion helping people organizations transform, grow, thrive unique mix strategy, marketing, product, technology leadership. This expertise developed twenty years spent building successful digital businesses products across world. Skills Team leadership Budgeting finance Process implementation Project management Staff development Strong verbal communication Extremely organized Work History 04/2017 Current Vice-President Data Marketing Technology Company Name – City State Driving evolution firm data-driven marketing company, leading design delivery data-driven products, services, strategies, platforms. Setting strategy direction newly formed Data Division hitting ambitious growth targets. Leadership in-house startup Orchestrate, marketing funnel automation lead nurturing platform B2B markets capitalizes content marketing. Leading full life cycle product development data data-driven products, including market research, positioning, processes, technology. Acting product owner data martech across platforms Agile processes. Ensuring compliance data privacy legislation functioning Data Protection Officer. 03/2011 03/2017 Vice-President Digital Media Company Name – City State Responsible shaping executing product vision strategy driving digital business transformation. Led product management, digital marketing, digital strategy. Responsible 35 reports, budget $5 million, 100+ web sites, 80+ mobile apps, matrix P&L owner $25+ million digital business. Led product development, market research, digital strategy, internal digital consulting, web production, online marketing, video production, directory management. Founded co-led in-house business startup junction marketing technology, machine learning, data. Led extensive market research co-wrote business plan. Key contributor company's strategic plan known Vision 2020. Led digital sales 10x increase five-year period, grew traffic 4x. Drove CMS implementation projects move 100 web sites new CMS. 11/2007 03/2011 Director Product Management Company Name – City State In role, I built world-class product management organization focused customer-driven innovation. Designed implemented new product development process improved strategic alignment sped flow new products pipeline, well leveraging innovation across divisions. Grew digital sales 60% web traffic 50% first full year position, strong >50% annual growth following two years. Led digital product sales growth 10x eight years. Developed key metrics drive strategic tactical goals managed product portfolio across multiple vertical markets. Drove implementation agile product development processes improved quality results. 01/2005 10/2007 Global Process Expert; Senior Manager CRM Company Name – City State Drove major initiatives database marketing, CRM, market sensing, data quality, lead management resulting significant sales growth strategic advantage. Led sales process initiative integrate new division 500 salespeople resulted significant business improvement sales increases. Responsible driving positive change measurable improvement marketing sales processes North America, including implementation across 1,100 salespeople multiple IT systems. Owned customer data related processes, led improvements data gathering, creation, sourcing processes resulting achievement Hilti's top rating globally data quality. 03/2002 12/2004 Global E-Business Channel Manager Company Name – City State 07/2001 08/2002 Global E-Business Implementation Manager Company Name – City State Global product owner e-commerce, led global product development, marketing, implementation 15 major e-commerce web sites well e-procurement. Achieved 2004 revenue target 50 million CHF drove annual growth exceeding 300% annually three straight years. Developed implemented e-business project portfolio process identified, prioritized, measured business opportunities, resulting 25% reduced average project delivery time increased ROI. Increased customer retention rate 40% conversion rates 30% developing executing online personalized marketing, grew traffic 100% via SEO efforts. 01/1999 06/2001 E-Products Marketing Manager Company Name – City State Spearheaded market research, design, requirements, prototyping, implementation company's first second generation e-commerce sites, established managed ten-person e-commerce department. Awarded Hilti North America's Leadership Award exemplifying company's leadership principles. 01/1997 12/1998 Sales Manager Company Name – City State Led sales team ten salespeople, achieved President's Club 2 consecutive years. 05/1993 12/1996 Inside Sales Representative Company Name – City State Skills Agile, automation, B2B, budget, business plan, business startup, CMS, consulting, content, conversion, CRM, database marketing, delivery, direction, Driving, e-commerce, e-business, full life cycle, innovation, Leadership, machine learning, market research, marketing, market, marketing sales, new product development, online marketing, positioning, processes, procurement, product development, product management, prototyping, quality, sales, strategy, strategic, unique, video production, vision, web sites, web production Education May 2001 Master Business Administration Marketing OKLAHOMA STATE UNIVERSITY City State Marketing December 1997 Bachelor Business Administration Finance NORTHEASTERN STATE UNIVERSITY City State Finance",DIGITAL-MEDIA
"COORDINATOR OF STUDENT PERSONNEL SERVICES Professional Summary I experienced, engaging dynamic leader seeking opportunity growth within CCISD's Student Personnel Services Department. I consistently demonstrate effective communication, public relations, interpersonal skills maintain personal expectation positive, customer-service-driven, interactions students, parents, faculty/staff, community stakeholders. I possess excellent organizational skills well ability maintain emotional control stress work frequent interruptions. Skills Project management Conflict resolution Process implementation Self-motivated Strong verbal communication Extremely organized Work History Company Name Coordinator Student Personnel Services // City State // July 2015 Current Director Student Personnel Services, Suzanne Thomas (281) 284-0175 I lead Clear Falls High School counseling team cooperatively plan, implement, evaluate campus programs activities consistent CCISD's expectations comprehensive counseling guidance program. I serve resource students, parents, teachers, counselors, administrators community groups goal maximizing student's personal growth potential. It primary responsibility lead campus counseling team consistently provide: proactive, developmentally appropriate personal group counseling effective crisis management timely access community health human services agencies solid academic guidance high school post-secondary planning relevant college career investigations Other responsibilities unique position include coordination of: campus registration events, including course selection, verification, final scheduling dual credit enrollment Advanced Placement, SAT ACT testing student parent information meetings college career information programs campus academic awards programs campus commencement ceremony staging program I also tasked supervision campus counseling team members support staff management department's annual budget. Company Name Lead Counselor/Director College Counseling // City State // March 2010 June 2015 Company Name Counselor // City State // August 2006 March 2010 Grades 9 12, Friendswood High School. Company Name English Language Arts Teacher // City State // August 2002 June 2006 Grade 7, Webster/Westbrook Intermediate School. Principal, Bill Daws/Principal, Marlene Skiba. As professional educator middle school, I pledged provide students safe secure classroom, lead students exploration traditional current literature, coach students develop critical thinking skills characteristic empowered informed life-long learner. To meet goals, I developed facilitated lessons, evaluated written assignments, accommodated modified instruction assignments students special services, conferenced students parents. I also served 7th grade team lead. Company Name English Language Arts Teacher // City State // January 2002 June 2002 Grades 9 12, Ed White Memorial High School. As professional educator alternative high school, I pledged assist at-risks teens opportunity recover failed course work, regain confidence abilities capable learner, refine personal expectations future academic success within safe secure classroom. To meet goals, I developed facilitated lessons, evaluated written assignments, accommodated modified instruction assignments students special services, conferenced students parents. At time, small school inexperienced faculty, I served TAAS coordinator high school February test dates. Company Name Administrative Assistant // City State // July 2001 November 2001 As office manager Clements Certified Consultants, I provided exceptional customer service relations clients duration legal needs. To meet goal, I maintained correspondence four unique law firms phone calls, e-mails, facsimiles, filed legal documents pleadings evidence approximately 45 clients, generated monthly billing statements, prepared various legal documents. Company Name English Language Arts Teacher // City State // August 2000 June 2001 As professional educator traditional high school, I pledged provide students safe secure classroom, lead students exploration traditional current literature, coach students develop critical thinking skills characteristic empowered informed life-long learner. To meet goals, I developed facilitated lessons, evaluated written assignments, accommodated modified instruction assignments students special services, conferenced students parents. Skills academic, advisement, billing, budget, coach, community health, counselor, Counseling, credit, crisis intervention, crisis management, critical thinking, clients, customer service, Educator, English, instruction, team lead, law, legal, legal documents, Director, meetings, access, office manager, Personnel, SAT, scheduling, supervision, phone, unique, written Education Master Science Counseling University Houston Clear // City State // 2006 Counseling Certified School Counseling (EC-12) Texas State Board Educator Certification Bachelor Arts English History Texas Tech University // City State // 2000 English History Graduated Summa Cum Laude Certified English History (6-12) Texas State Board Educator Certification",ARTS
"TELEPHONE INTERVIEWER Summary Organized, task oriented professional experience customer support. Background includes skilled active listener, strong customer service experience ability respond end-user business professional manner. I highly effective using technical domain knowledge. Self-starter committed taking ownership capable completing assigned projects independently team environment. Highlights Data Entry Data Serve Ibex 10 keying Microsoft Excel Microsoft Outlook Office Equipment Administrative Services Google Mail Accounts payable receivable Customer Service Inbound outbound calls PC MAC OS Microsoft Word 1 Experience 04/2013 Current Company Name Telephone Interviewer The National Agricultural Statistics Service (NASS) statistical data collection arm U.S. Department Agriculture (USDA). More 300 official reports issued NASS help maintain orderly association among output, supply marketing sectors agriculture. Performs telephone interviews wide variety surveys censuses. Telephones respondents explains purpose survey census gain cooperation. Obtains records data survey instrument. Reviews information completeness, edits assist clerical processing collected information. Migrated thousands documents ECM (Enterprise Content Management System) effort sunset legacy Intranet Server SharePoint environment. This included reviewing categorizing document, applying metadata, then, publishing document internal agency viewing. What SharePoint site. A SharePoint site Web site provides central storage collaboration space documents, information, ideas. A SharePoint site tool collaboration, like telephone tool communication, meeting tool decision making. A SharePoint site helps groups people (whether work teams social groups) share information work together. For example, SharePoint site help you: Coordinate projects, calendars, schedules. Discuss ideas review documents proposals. Share information keep touch people. 05/2011 12/2012 Customer Service Representative Credit Control, LLC provides custom, performance-driven receivables management services 450 clients. Handled customer questions, complaints, billing inquiries. Skilled resolving customer issues one call resolution, Proactively offered alternative solutions appropriate objective retaining customer's business Managed business transactions connection activation new customer accounts computer terminal communicate customers Frequently made financial decisions protect/collect revenues adjusts customer accounts. 10/2010 05/2011 Company Name Sales Executive one world's leading media entertainment companies. It serves 150 cities 850 owned radio stations U.S., well 140 stations globally. Securely acquired potential client information establish new internet service. Monitored reported sales activities followed management Advised customers forthcoming product, developments discussed special promotions. Reviewed sales performance, aimed meet exceed targets, plan carry sales activities assigned accounts areas also responsible ensuring customer satisfaction managing quality product service delivery. 12/2008 11/2010 Company Name Stocking Associate Walmart global retailer stores, online mobile devices; servicing 245 million customers weekly 10 countries fiscal sales approximately $473 billion. Walmart employs 2.2 million associates worldwide. Received material store, prepared store shelves, checked deliveries accuracy, verifying quantities received matched bills lading, purchase orders documents. Organized stock room ensure accurate labeling, logical placement, neat arrangement. Cleanliness, decreased store shrinkage researching inventory discrepancies, reporting suspicious activities loss prevention specialists, maintained ongoing proactive communication key partners new arrivals, order overages/shortages, delivery delays. Education 2012 Gateway Institute Technology High School Diploma St. Louis Community College Skills Accounts payable, Administrative, agency, billing, clerical, Content Management, Credit, client, clients, customer satisfaction, Customer Service, data collection, Data Entry, decision making, delivery, financial, inventory, loss prevention, MAC OS, managing, marketing, Microsoft Excel, Mail, Microsoft Outlook, Microsoft Word, neat, Enterprise, Office Equipment, proposals, quality, radio, reporting, researching, sales, Statistics, telephone, Telephones, Web site",AGRICULTURE
"LEAD PHARMACY TECHNICIAN ADVOCATE SUPERVISOR Experience Lead Pharmacy Technician Advocate Supervisor June 2005 Current Company Name － City State Assist pharmacist provision pharmaceutical care reviewing, collecting, entering data used pharmacists. Directly supervise pharmacy technicians keep constant flow. Accountable managing day day activities technician staff, scheduling technicians, providing staff development. Under supervision licensed pharmacist, I assist various activities pharmacy department maintaining functions accordance standard written procedures enter prescriptions NRX program. Prepare pharmaceuticals dispensing patients compounding products combining several ingredients review calculations measurements licensed pharmacist needed. Assist Business Pharmacy Manager daily drug orders accounts, counter, pharmacy retail 340b. Assist inventory control, reconcile receiving checking orders requested. Stock medication shelves, rotation stock, check outdated medications, process returns. Answer multi line phones, register patients deliver superb customer service. Case Management advocate behalf patient promptly effectively order medications pharmaceutical companies. Conduct patient intake interview applications upon applying. Assist patients properly completing documentation entrance Medication Assistance Program. Properly maintain patient status program completing filing, referrals, data entry. Apply programs timely manner track eligibility status determined program, complete renewal process. Inform patients community resources available assistance. Major responsibilities include limited leadership, quality, improvement, orientation training, projects. Compute in-depth mathematical skills necessary accurately calculate fractions, ratios, percentages totals. Work collaboration Director Pharmacy meet departmental goals objectives. Superb communication skills necessary follow verbal written instructions including ability understand technical pharmaceutical terminology. Fill Update Lists using department computer, record keeping techniques including upkeep inventory pharmaceuticals stock. Restaurant Manager August 2002 April 2005 Company Name － City State Ensured restaurant operated efficiently profitably maintaining reputation ethos. Coordinated variety activities handling business performance maintain high standards food, service, health safety requirements. Combined strategic planning day-to-day management activities, shift pattern organization, particularly marketing business development. Created executed plans restaurant sales, profit staff development along budget setting. Developed weekly monthly food planning coordinating menus keep fast-paced, highly demanding industry. Clinic Clerk December 2000 August 2002 Company Name － City State Promptly schedule check check patients appointments make specialty referral appointments. Maintain medical records date send medical facilities upon request. Collect, handle, process medical insurance, accept co-pays payments clinic visits. Set new charts prepare following day. Assist handling management functions maintain constant streamline Receive, organize preserve vital patient information orderly manner Make certain stationary basic office equipment available times Maintain calendar doctors visits, schedules, appointments seminars In house translator patients, physicians nurses. Education Bachelors Behavior Science March 2015 Bellevue University － City State Behavior Science National Pharmacy Technician Certification (PTCB) 2012-Present *Certification Nebraska Pharmacy Technician General Studies 2012 Metro Community College － City State General Studies Skills streamline, basic, budget, business development, Maintain calendar, Case Management, charts, communication skills, customer service, data entry, documentation, fast, filing, insurance, inventory, inventory control, leadership, Director, managing, marketing, office equipment, Assist patients, Pharmacy Technician, profit, quality, receiving, record keeping, retail, safety, sales, scheduling, seminars, staff development, strategic planning, supervision, technician, phones, translator, written",ADVOCATE
"AUDIO/VISUAL TECHNICIAN Summary Proficient configuration operation DAWs software Pro Tools, Logic Pro, Melodyne, Autotune, Traktor, Serato, Sibelius Capable operating API Vision, AWS 900, AMEK 9098i, SSL Duality consoles Advanced understanding sound systems configurations I.E PA systems Car Stereo Knowledge recording creating sounds effects well putting sound picture Education 2014 Bachelor Science Recording Arts Full Sail University － City State 2012 Associates Science Arts Music Northwestern Michigan College － City State Experience 04/2017 Current Audio/Visual Technician Company Name － City State Installation high-end home audio video solutions. Knowledge audio/video signal flow control systems home networks. 06/2014 03/2017 Tow Truck Driver Shop Hand Company Name － City State Specialized servicing brakes fuel systems. Ordered accurate amounts parts supplies maintain necessary inventory. Transported customers shop customer service program. Removed replaced tires, shocks, struts brakes. 10/2012 05/2014 Promoter Event Coordinator Company Name － City State Promoter Event Coordinator night club venue showcasing electronic music Resident DJ stage hand 06/2010 08/2010 Internship Company Name － City State Responsible editing mixing pre-recorded programming Understands proper broadcast etiquette basic workflow operating on-air programming Training Session Recording – Full Sail University Proficient pre-production setup sessions Responsibilities included mic placement drum kit, vocal setups, cue mixes, signal routing ​​ Music Production Arrangement – Full Sail University Exercised skills involving production music songwriting Skilled proper remix techniques ​​ Show Production – Full Sail University Acquired basic understanding show production systems stage set-up/strike, wiring speaker systems, routing audio to/from console stage Gained experience Midas Vienna Verona consoles, well SC48 Venue console Understands proper safety procedures working events equipment ​​ FSEDM – School Electronic Music Production/DJ Club Established working relationships local promoters local club owners provide outlets DJs gain live experience Expanded skills DJing​​",ARTS
"GENERAL ACCOUNTANT Career Focus To obtain position allow utilize skills I acquired education work experiences continuing expand knowledge. Energetic motivated student dedicated providing top-quality patient care. I ten years administrative support service five years senior position. I work proficiently team environment demonstrate excellent interpersonal skills. I detailed multi-task oriented believe I efficiently accomplish task placed me. Licenses Basic Life Support (BLS) Certification 2013-Present Skill Highlights Skilled conducting physical assessment Post-operative care BLS certified Committed pediatric nursing Type 72 WPM Computer skills: MS Word/Excel/PowerPoint/Outlook, RIS, Health Connect, Symposium, Mainframe, Abraxas, SAP Professional Experience General Accountant April 2010 April 2011 Company Name － City State Responsibilities: Maintain general ledgers, bookkeeping, generate reports Dun Bradstreet, establish credit limits new customers, balance books end month closing. Medical Biller/Collector December 2009 April 2010 Company Name － City State Responsibilities: Post charges/payments, Maintained patient charts confidential files, transcription, prepare progress reports workers compensation cases, process liens liability cases, manage M.D.'s calendars, prepare subpoenas, answer high-volume phones, front desk check-in scheduling. Lead Clerical Services August 2000 December 2009 Company Name － City State Responsibilities: Provide administrative support senior management, present education/training new clerical staff, including cross-training multiple service areas, Maintained patient charts confidential files., prepare statistical reports senior management, transcribe diagnostic reports, prepare weekly staffing assignments, coordinate calendars meetings, involvement interviewing new-hires, organize general staff meetings provide information levels workforce, addition minute taking, prepare special handling reports, provide performance evaluations clerical staff, prepare invoices outside facilities. Prepared HIPAA JCAHO reviews, ensuring required brochures pamphlets available patients clinics. Education Training Bachelor Science Nursing 2016 California State University, Northridge － City State USA Attendance: 2014-Current 3.56 GPA Associate Science Nursing 2015 College Canyons － City State USA GPA: GPA: 3.77 Registered Nursing Attendance: July, 2008-Current GPA: 3.68 Functional Experience Completed 320 hours clinical work Recorded patients' medical history, vital statistics test results medical records. Monitored post-op vitals, fluids, reviewed post-op orders orient patients unit. Assisted patients healing recovery surgery. Provided education patients detox withdrawal, medications, addiction, recovery, coping skills community resources. Provided necessary health education training patients. Provided behavioral/emotional support supervision dementia, Alzheimer's, schizophrenia suicidal ideation. Assisted patients multiple chronic diagnoses including COPD asthma.Evaluated patient care needs, prioritized treatment maintained patient flow. Tested glucose administered injections. Monitored patient's respiration activity, blood pressure blood glucose levels response medical administration. Assisted patients bathing, dressing, daily hygiene care grooming. Patient Advocacy Explained treatment procedures, medication risks, special diets physician instructions patients. Skills Healthcare: Sound, ethical independent decision-making ability consistent medical protocols, Patient advocacy, Post-operative care, Medical-Surgical experience, Mental Health experience, Operating room experience, patient education, Glucose monitoring, Strong assessment skills People skills Great bedside manner, Enthusiastic people person, Advanced problem-solving, Great organizational skills Clerical: Administrative support, Balance, Bookkeeping, Clerical, Closing, credit, Customer Service, Dun, Senior management, Imaging, Mainframe, Medical Billing, Medical Transcription, Minute taking, Excel, Outlook, PowerPoint, 2000, MS Word, Nursing, progress, RIS, SAP, Scheduling, Staffing, Supervisor, Symposium, Phones, Transcription, Type 72wpm",ACCOUNTANT
"CONSTRUCTION PROJECT MANAGER Professional Summary I sports person heart Civil engineer profession. I currently pursuing Master's Civil Engineering Auburn University. I seasoned construction professional exceptional leadership project management skills. Competent team, budget schedule oversight. Able develop scopes, check field activities update clients making perfect candidate project management. I hold sports close heart make sure practice daily life. I national level tennis champion college days also Registered tennis coach. I aspire run successful construction management firm future. Skills Project scheduling Estimating Budget planning Value engineering Contract coordination OSHA safety requirements Work History Construction Project Manager 01/2016 04/2017 Company Name – City State Managed submittals processing Requests Information general contractor, owner owner's consultants Mitigated risk, coordinating plans specifications ensure compliance permitting regulatory agencies Analyzed trade material proposals negotiated contracts Monitored construction operations $2 Million dollar plus Housing Project Monitored, coached supervised team 25 employees 2017 Maintained zero site accidents lost work days 1.5 years Site Supervisor 01/2015 12/2015 Company Name – City State Maintained Pile Driving heavy equipment, tools machinery good working order efficiently completing Pile Driving Operations Initiated onsite safety program properly trained team members, decreasing injuries 95% Sourced suppliers purchased necessary materials work Analyzed project blueprints specifications identify exact number worker's needed complete job Delegated assignments based site plans, project needs knowledge individual team members Education Master Science Civil Engineering 11/2019 Auburn University City State Coursework Construction Law, Project Management Cost Estimation Member University Tennis Club Bachelor Science Civil Engineering 05/2017 L.J. Institute Technology City Elected Captain Tennis Team Member College Quiz Club Thesis: Energy Generation Floating City Hobbies National level Lawn Tennis Champion Registered Adult development tennis coach Professional Tennis Registry Avid Reader Additional Information Authorized work employer U.S.A. PROJECT WORK Event Center design SIFAT,Alabama Rock Dirt clearing plan, Long term erosion control plan, Landscape plan, 3D Model along site layout detail estimate Auburn University Facilities management Designed web based platform integration Project initiation form(PIF), Helped design material share AU Colleges stake holders Atchafalaya Basin flood protection Project,Louisiana Carried risk assessment contractor perspective,Haul routes access routes design, Sequence construction activity Presented model variation prices Rip Rap across Alabama Alabama department transportation Analysed historical bid data projects awarded 2006 2016,3500 Projects, After exploratory data analysis presented algorithm directly link Rip-rap price gasoline index state Studied pavement condition city Los Gatos, California Analysed present condition using Streetsaver software Presented action plan city well fund utilization formula Weagle construction Presented 100 day plan restoration safety culture company Technical Proficiency Auto-CAD, REVIT Architecture, Navisworks, RS Means, Streetsaver, Bluebeam, WinTR55, Kenslabs,BIM 360, MS Project, MS Office Skills Project scheduling Estimating Budget planning Value engineering Contract coordination OSHA safety requirements Work History Construction Project Manager 01/2016 04/2017 Company Name – City State Managed submittals processing Requests Information general contractor, owner owner's consultants Mitigated risk, coordinating plans specifications ensure compliance permitting regulatory agencies Analyzed trade material proposals negotiated contracts Monitored construction operations $2 Million dollar plus Housing Project Monitored, coached supervised team 25 employees 2017 Maintained zero site accidents lost work days 1.5 years Site Supervisor 01/2015 12/2015 Company Name – City State Maintained Pile Driving heavy equipment, tools machinery good working order efficiently completing Pile Driving Operations Initiated onsite safety program properly trained team members, decreasing injuries 95% Sourced suppliers purchased necessary materials work Analyzed project blueprints specifications identify exact number worker's needed complete job Delegated assignments based site plans, project needs knowledge individual team members",CONSTRUCTION
"SECRETARY FINANCE DIVISION Summary An energetic, skillful dedicated Administrative Assistant offering versatile office management, planning detailed skills. Able provide extensive experience administrative support, organization, time management confidentiality executive-level staff daily operations functions. Ambitious goal-oriented individual looking obtain position successful company offers opportunities professional growth. Highlights Customer service oriented Microsoft Office proficient Detail-oriented Professional phone etiquette Social media knowledge Flexible team player Type 80 wpm Time management Appointment meeting planning Works well pressure Manage work flow office Professional, self-starter Articulate Excellent interpersonal skills Creative Strong communicator Accounting, invoice processing experience Payroll Knowledge proper grammar Accomplishments Additional training seminars increase knowledge CERT trained certified EOC backup public information office Disaster Preparedness Academy attendee Creation various tools increase effective communication efficiency (a couple versions desk diaries, emergency go kits, marketing weekly) Experience 08/2014 Current Company Name － City State Secretary Finance Division Began job-sharing Finance Communications Marketing divisions August 2014. Duties within Finance division include, limited to: manage records retention department professionally respond daily phone calls filing, organizing edit proofread documents marketing collateral creating various types documents letters, memorandums, invoices, vouchers, etc create manage committee meeting agendas (Finance Investment Advisory Committees) using AgendaQuick handle manage Massage Establishment permits Brea. create Desk Diary Influential Communicator's list assist Finance Manager Lease Revenue Water Bonds, Recognized Obligation Payments Schedule (ROPS), deadline oriented projects provide support divisions Purchasing, Information Technology Human Resources maintaining privacy supervise Volunteen annually 08/2014 Current Company Name － City State Secretary Communications Marketing Division Maintain job duties beginning career Communications Marketing division, half amount time include, limited to: tracking jobs department filing, organizing editing proofing documents marketing collateral open, read, write answers routine letters prepare distribute payroll staff oversee inventory office supply purchases manage supervisor's calendar coordinate team meetings. create design PowerPoint presentations special meetings top-level executives. provide various reports request regularly correspond clients well co-workers community outreach. Gathered analyzed data community needs interests. coordinate employee luncheons, celebrations special annual events maintained up-to-date accurate program files records. develop send 'Marketing Weekly' via email effort keep division informed comings goings press releases social media 02/2007 08/2014 Company Name － City State Secretary Communications Marketing Division manage work flow office work city council executives various events including city council meetings professionally respond multiple daily phone calls regarding wide range subjects revised Desk Diary press releases, flyers, etc social media create presentations meetings City Plaque Inventory created C&M Weekly concept efficiency maintain Influential Communicator's list company credit cards create Emergency go kits community outreach maintain equipment inventory Department Coordinator, Weight Room Rehabilitation, Employee ACCOMPLISHMENTS Formally recognized Brea City Mayor playing instrumental role succession term. Asked serve City Brea's Safety Committee work together providing safe work environment employees. Education 2017 Grand Canyon University － City State USA Master Science Psychology Mental Health Well Being 2016 Grand Canyon University － City State US Bachelor Science Education Educational Studies 1992 Cypress Community College － City State 90630 Associate Science General Education GED Skills Extensive customer service Ability manage work flow office Microsoft Office proficient Edit proofread department documents marketing collateral Works well independently Filing, organizing Letters, documents, invoices, press releases, spreadsheets Meeting planning Create power point presentations executives Effective communicator, self-starter Purchasing Team player Time management",FINANCE
"NIGHT SERVICE REPRESENTATIVE Summary Personable, responsible professional 3 years retail customer service dedicated maintaining customer satisfaction contribute company success. Results-driven proven ability establish rapport clients. Looking advance skills customer service, sales marketing, human relations, gain business experience opportunities. Personal skills qualities include punctuality, taking initiative, joyful positive attitude, commendable finances. Skills billings, first aid, take messages Languages Fluent English Spanish Experience Night Service Representative 08/2017 09/2017 Company Name City State Responsible member check in/customer service. Handled member service issues lost found items, new membership cards, change of. address, EFT setup change, questions regarding billings payments. Answered incoming inquiries obtained appropriate information. direct/transfer calls take messages. Kept front desk area lobby clean, clutter free, organized. Did inventory front desk supplies. including first aid kits, reported Operations Manager supplies low. Account Manager 03/2016 10/2016 Company Name City State Obtained client information answering telephone calls, interviewing clients, verifying information. Determined eligibility comparing client information requirements. Established policies entering client information confirming pricing. Informed clients explaining procedures, answering questions, providing information. Maintained communication equipment reporting problems. Maintained improved quality results adhering standards guidelines recommending improved procedures. Updated job knowledge studying new product descriptions participating educational opportunities. Sales Counselor 01/2014 08/2017 Company Name City State Generated leads outside in-club marketing. Called prospective leads schedule guest workouts appointments tours. Performed tours prospects built value resulted memberships. Assisted maintenance facility equipment. Cleansed upheld appliances. Friendly timely interaction guests team members, suggestive selling, answering questions. Handled member service issues lost found items, new membership cards, change address, EFT setup change, questions regarding billings payments. Answered incoming inquiries obtained appropriate information direct/transfer calls take messages. Education Training Graduate 2014 Western High School City State Tallahassee Community College City State",FITNESS
"AGRICULTURE ADVISOR AND LANGUAGE OFFICER Professional Summary I successfully completed 4-years course Agriculture Nangarhar Agriculture Faculty 2002 studied English computer software program 15 months, Oxford English Computer Center Jalalabad City. I worked Agriculture Advisor Language officer provincial Reconstruction Team U.S.A Afghanistan/ Agriculture development team U.S.A For Afghanistan (PRT/ADT) office part work mandate gained: Familiarity good relationship local authorities, Members, provincial Assembly directorates line Ministries. Participated different meetings i.e. (Provincial Development Council, Private sector development, Technical working Group) meetings held Provincial level improve life standards community bring prosperity implementation developmental programs. Filed visit, Collection Agriculture data, Monitoring Agriculture Projects. In addition, I valuable experience working Agriculture Coordinator gave opportunity part Management body to: Establish adequate support community level project policies activities ensure community participation levels. Traveled different districts provinces country. Identify weaknesses problems implementation process propose appropriate solutions avoid conflicts (Social, Political, Cultural). Attended 3 months training Agriculture New technology U.S Kansas State. Furthermore, I participated several trainings Seminars inside outside country including projects planning Cycle, Projects implementation, Logical framework Analysis. Conducted numerous capacity building training workshops various subjects Nangarhar Agriculture University Students including, Business Development, Marketing, Field hands trainings, Communication skill, many Food safety sanitation related issues delivered many constructive Presentations different Occasions. Since I good knowledge society valuable experience work different managerial levels national international organizations, working Community Development, Capacity building, Agriculture, Marketing business, I believe I qualified mentioned Position. Core Qualifications Microsoft package (Word, Excel, power point) Installation, internet related tasks, English/ Pashto/Dari typing. Experience Jan 2016 Jan 2016 work Language officer IPCB-S international police coordination board Kabul Afghanistan. Responsibilities: Performing translations English Pashto/Dari various documents (Presentations, letter, reports, minutes, etc). Simultaneous translations IPCB-S meetings. Undertaking tasks required Head IPCB-S. Agriculture Advisor Language Officer Jan 2016 Jan 2016 Laghman PRT/ADT. Responsibilities: Establish maintain strong coordination good communication channels governmental well non- government organizations, working growth private sector Afghanistan. Worked strategic planning DAIL Office. Assist DAIL (Department irrigation, Agriculture, livestock) staff annual planning. Attend represent PRT/ADT relevant meetings workshops organization provincial level. Preparing Module need assessment based. Arrangement Training plan Materials Nangarhar university Agriculture students. Assist guide DAIL research department needs assessments. Assist DAIL research department assessing needs staff short, medium long term trainings. Cooperate closely DIAL (Department irrigation, Agriculture, livestock) office staff technical managerial affairs. Train Nangarhar university Agriculture faculty students, practically field. Train women affair department staff poor family regarding home gardening kitchen gardening. Translate Agriculture guidelines project technical formats local languages required. Prepared training materials DAIL staff farmers. Provincial Manager Jan 2013 Jan 2016 work BRAC Education Program Afghanistan Responsibilities: Prepare implement plan concerned areas implement concerned project activities according approved annual work plan. Supervise staff schooling activities concerned areas according plan. Take special steps development female staff. Build positive competitive mindset staff. Overall responsible preparing submitting kinds reports central office communicate coordinate related provincial level offices. Take necessary steps enhancing capacity staff order administer project activities effectively. plant protection Manager Jan 2002 Jan 2004 Company Name Provided improved seed farmers. Worked farmers field control plant disease. Gave refresh courses plant disease farmers. Record plant diseases reports, districts. Managed state Agriculture properties, cultivation. Education B.Sc. (Hons) degree Agriculture 2002 Nangarhar University Agriculture 1997 Baccalaureate Nangarhar High School Afghanistan Accomplishments Driving small vehicles Courses: Attended training Agriculture New technology, U.S.A Kansas state. Studied Advance two Oxford English language center, Jalalabad Teacher training program Oxford English language center, Jalalabad Conversation class Oxford English language center, Jalalabad Travels visits: To Kansas state America, member official delegation participate workshop improvement Agriculture delivered presentation Afghanistan Agriculture, October 2010. I received Recommendations, appreciation letters different government non-governments organizations good performance. Personal Information I submit C.V kind Consideration hope hear interview. Best regards, Languages Fluency Pashto, Dari, English, ordo Skills competitive, English, government, irrigation, managerial, Materials, meetings, Excel, Office, power point, Word, police, Presentations, research, strategic planning, training materials, translations, typing, workshops Additional Information I submit C.V kind Consideration hope hear interview. Best regards, Fayaz Ahmad Sardar Personal information: Married status: Married U.S.A Green Card Holder",AGRICULTURE
"DIRECTOR OF PROGRAMMING ARTS Professional Profile Tech-savvy Performing Arts Director well-versed aspects event management inception completion. Excels marketing talent programming, well process rethinking improvement. Qualifications Productivity improvement Detail-oriented Superb time management skills Process improvement Multi-unit operations management Natural leader Unsurpassed work ethic Results-oriented Relevant Experience In time Director Programming Arts DSU, I drastically improved bottom line shows Cox Performing Arts Center Tanner Amphitheater simultaneously created funded permanent improvements endowments. The Trailblazer Summer Concert Series Tanner went consistently losing money net profit 2015 2016. By changing way tickets marketed, I able generate 30% increase season ticket memberships Celebrity Concert Series one year. I also created scholarship program College Arts students DSU financially supported twelve students 2016. I sought obtained donations community order completely renovate Cox Center's Green room made permanent improvements aesthetics stage Tanner Amphitheater including adding shade performing area well new lighting sound equipment. All completed without receiving additional funding University. Experience 03/2014 Current Director Programming Arts Company Name － City State As Director Programming Arts Dixie State University, I responsible cultural arts activities multiple venues. The Cox Performing Arts Center (1200 seats) home Celebrity Concert Series (CCS) premier performing arts series area since 1958. I responsible management CCS duties include overseeing programming, marketing, hospitality, financial accounts, administration, fulfillment. I also responsible interacting guiding CCS Board Directors comprised community leaders performing arts enthusiasts. The CCS plays host wide variety entertainment genres. Our current season includes Manhattan Transfer Take 6, Utah Symphony, The Drifters, GENTRI, Canadian Brass name few. I also responsible, summer months, facets programming management Tanner Amphitheater (1600 seats) Springdale, Utah entrance Zion National Park. Before I came DSU, outdoor theater used handful local artists playing weekend shows bare stage. I completely rethought venue adding visual design elements, incorporating concessions catering, seeking obtaining permits serve alcohol, structuring programming around two series formats. The first series comprised festival-style events performance date focused specific genre music marketed standalone event multiple artists hired show. The results miraculous turned poorly attended series important, well-attended festival supported community tourists staying Springdale part vacation Zion National Park. The second series original show called, ""Sanctuary: The Story Zion"" written correspond centennial celebration National Parks. I co-created, produced, directed show well assembled hired performance tech team. This show based feedback received area business owners asked kind entertainment would best supported tourists come area. Sanctuary tells story Zion National Park though storytelling, music, unique usage video projection share testimonials many prominent Zion Park officials well world-class artists climbers call Zion home. 01/2010 Current Board Directors Member Company Name － City State SUSWA continues creative force Southern Utah area providing platform active group like-minded individuals interested art songwriting performance. SUSWA plans implements various clinics membership throughout year. As well, create manage multiple concert series year St George, Utah. 01/1994 03/2015 Operations Manager Company Name － City State As Operations Manager/Owner Spiral Studios, I responsible daily management busy commercial recording studio. From serving area musicians state-of-the-art studio, creating production music featured networks Discovery, Disney, A&E, many others, I managed activities along talented staff creative minded engineers musicians. Spiral Studios also involved many festival-style shows hiring managing artists providing A/V equipment. In time Spiral Studios, I able create many industry relationships entertainers management. These relationships allowed deep understanding performing arts perspective entertainer well director. This knowledge informs decisions gives unique perspective role Director Programming. I continue Spiral Studios turned day-to-day operations studio manager staff creative engineers. 01/1994 Current Musician Company Name － State As touring/performing musician, I opportunity travel world. This musical ability backbone career I transitioned performing audio engineering managing performing arts facilities concert series. This experience allows unique position deep understanding multiple sides industry. As I communicate touring musicians, I intimate knowledge challenges face. I completely understand technical demands needs events I manage. Lastly, I firm grasp marketing management, central 25 year career. Education 1994 Bachelor Science Psychology Brigham Young University － City State United States Minor Business emphasis Marketing. Affiliations SUSWA (Southern Utah Songwriters Association) Board Directors Celebrity Concert Series Board Directors, Chairman Warner Chappell Staff Songwriter Scorekeepers Songwriter Amphibious Zoo Songwriter Skills Sales Software: Showare Audio/Video Software: Pro Tools, Qlab, Adobe Premiere Desktop Publishing Software: Photoshop, Illustrator, Indesign, Wordpress Microsoft Office Suite",ARTS
"SITE ENGINEERING Career Overview 10+ years total information technology experience locally internationally major information Technology energy companies. Experience report non-conforming parts, materials drawings supervisor. With assembly mechanical experience, resolve assembly problems, troubleshoot malfunctions defects final assembly. Report problems supervisor obtain assistance. Build defect-free servers unit sub-assembly. Complete required in-process inspection, repair defects found. Complete final inspection documentation test equipment insure highest quality delivery end user. Follow procedures processes provided engineering accordance assembly unit. Document quality information required support quality process. Experience identify defects found documented corrected prior delivery unit. Experience Build Quality products without exception. Experience daily/weekly production schedule determined scheduler. Deep ability improvise needed. Profound ability work basic math algebra. Proven ability define problems collects data, establish facts, draw valid conclusions. Excellent attention detail uncommon ability complete essential duties responsibilities efficient timely manner. Great positive attitude management co-workers remarkable ability work stress. Effective communication interpersonal skills strong ability work independently co- workers management directed. Orderly, flexible, cooperative immense ability follow instructions. Profound ability comply required working hours time dependable. TECHNICAL SKILLS Manufacturing Quality, Controls Instrumentation, Equipment Maintenance, Manufacturing Experience, Mechanical Inspection Tools, Problem Solving, Judgment, Job Knowledge, Microsoft Office (Word, Excel, Outlook, Power Point), Inventory Control, Data Entry, Assembler Hard worker team key player. Like work challenge. High ability training Mass Storage methods. High leader ship skills. Ability work team environment. Ability fix complex issues (HDD, Cages, Nodes). Ability build UPG 3PAR Racks. Ability work overtime weekends holidays. Build different unites (MS.3PAR.SUPERDOM). Ability develop skills. Ability coordinate test build team. Qualifications HP ProLiant Blade Servers (BL): BL 460, BL 465c, BL 490c HP ProLiant Tower Servers (ML): ML 310 G5, ML 330 G6, ML 350 G6, ML 370 G6 HP ProLiant Rack Servers (DL): DL 120G6, DL 160G6, DL 165 G7, DL 180/185 G6 3PAR Rack Servers Assembly: F200, F400, Storage Systems, T400, T800 Configuration Base, V400, V800 Configuration, EOS 7400/7200. Drive Type: 300 IT Customer Service Technical support Expert Excel Access 10 Years HP Servers repair Expert 5 Years HP Servers Test Expert 1 Years Rack build assembly Expert 5 Years Data Entry/Records Management Expert 5 Years Mass storage units Expert 5 Years MS Word Technical Skills Skills Experience Total Years Last Used TECHNICAL TEST AND WIP AUDITOR TECHNICAL 10 3 Work Experience January 2011 Current Company Name － City State GB 15K Fiber Channel, 600 GB 15K Fiber Channel, 1TB 3G 7.2 LFF SATA Assembly upgrade 3PAR orders regarding customer configuration (T, F V Class). Assembly power cables 3PAR Racks. Assembly nodes (power supply, Fans, cables, FCALS, GBIC, Fiber Cable). 3PAR/EOS WIP Audit: Conducted material inspections accordance specifications required materials. Reduce 3PAR/EOS operator error 77% 9%. Help design EOS SAS cable label point point diagram. Provide SAS cable connection build station 3. Working method team update develop standard work station. Prepared inspection quality test plans ensure technical specifications followed. Organized inspection procedures quality production standards. Coordinated quality systems checked evaluated performance based standard ratings. Monitored production performance employees submitted supervisor weekly performance reports. Monitored manufactured product ensured corresponds engineering documents specifications. October 2009 August 2011 Company Name － City State Assembly process includes fitting, mounting, alignment, adjusting, operational testing, repairs, in-depth troubleshooting diagnosing, training personnel. Also hand-assemble detonating devices explosive products, operate program semi-automated manufacturing presses automated powder weighing machines, maintain issue safety equipment. Perform diversified assembly operations assemble intricate large apparatus, machines, equipment close tolerances inspection requirements. Read interpret drawings insure proper assembly functionality assemblies. Perform skilled fitting parts, sub-assemblies related mechanical units. Work complicated assembly drawings specifications. Site Engineering August 2003 October 2005 Company Name － City Experience crimp, stake, screw, bolt, rivet, weld, cement, press fits, similar operations Read instructions follow production drawings Install finished assemblies subassemblies cases/cabinets Adjust/trim materials components Develop layout, parts fabrication assembly, install complete checkout operations required construction electrical electronic assemblies systems purpose creating proving engineering design. Work sketches, schematics and/or logic diagrams, fabricate assemble chassis, panels. Education Training Bachelor Science 2002 Military College － City State iraq Bachelor Military science engineering Skills 3G 7.2, Assembly, book, c, cables, Cable, cabling, Customer Service, Data Entry, HP, HP Servers, IBM, layout, logic, materials, Mechanical, Access, Excel, MS Word, monitors, MSN, network, personnel, power supply, press, ProLiant, quality, Read, repairs, safety, SAS, schematics, Servers, supervisor, switches, Systems Integration, Technical support, test equipment, troubleshooting, Type, upgrade",ENGINEERING
"EA INFORMATION TECHNOLOGY SPECIALIST III (DRUPAL DEV) Summary Drupal developer five years experience site building, frontend backend development. Skills theming, well. Driven provide excellent service high-quality coding create secure functional sites clients. Expert Drupal date latest developments versions. Managed several projects NYSED Redesign Project using Drupal 7 Drupal 8, including full Drupal deployment services. Earned respect trust NYSED ITS Program Office Managements. Core Qualifications • Superior proficiency high-level Drupal 7 Drupal 8 Development • Excellent proficiency using Drupal Ajax jQuery web development • Exceptional knowledge Drupal prior versions upgrades • Extensive expertise versioning management systems • Strong ability manage multiple concurrent projects • High problem solving analytical skills Technical Skills Programming Scripting Languages: C++, Java, JavaScript, PHP, Python, AJAX Data-Oriented Languages Databases: SQL, PL/SQL, Oracle Database, DMS II, PL/SQL, JDBC Markup Stylesheet Languages: HTML, HTML5, XHTML, CSS, CSS3 Methodologies: UML, Design Patterns IDE: Oracle JDeveloper, Eclipse, BlueJ, jGRASP, Microsoft Visual Studio Framework Middleware: Drupal, Apache Struts, Apache, Tomcat Software Applications: MS Office, Oracle Database Server Operating Systems: Windows, OS X, UNIX Automated Testing Tools: Selenium, Behat Experience Information Technology Specialist III (Drupal Dev) Company Name City State 08/2015 Current • Lead Drupal Developer NYSED.GOV redesign project. • Completely re-architecting NYSED.GOV's website content strategy. • Migrating data, building configuring new site, creating custom Responsive Drupal theme. • Streamlining authoring experience content creators auditors. • Designing, coding, architecting testing various themes, modules processes extend Drupal meet Department needs. • Developing NYSED's Drupal-based websites using HTML5 CSS3. • Supervising H-BITS Consultant providing guidance according project plan. • Analyzing client request develop, test, deploy functional software requirements. • Providing support assistance webmasters publish update content NYSED's websites. • Coordinating activities ITS infrastructure support units related configuration NYSED's websites, well establishing maintaining file access rights. • Executing tasks associated generating website analytics. • Managing installation ongoing support search technologies used NYSED websites. • Providing expert guidance NYSED program offices webmasters related website accessibility standards compliance. • Maintaining NYSED's existing websites using Dreamweaver Contribute software. • Managing unit absence unit supervisor. • Providing weekly status reports, statistics recommendation upper management needed. • Communicating clearly verbally writing management customers. • Documenting Drupal architecture solutions. Information Technology Specialist II Company Name City State 09/2013 08/2015 • Developed maintained IT (systems) written LINC, COBOL, Java, Struts, PL/SQL, XML. • Analyzed developed complex business intelligence reports meet needs internal external stakeholders. • Collaborated program office members identify business process requirements. • Worked member application development team build IT solutions address program office needs. • Developed executed test plans, troubleshoot debug system application code. • Assured systems procedures appropriately documented, meeting department standards, following generally accepted IT practices. Intern Application Developer Company Name City State 01/2013 06/2013 • Maintained support system provide services clients. • Developed program logic new applications, analyzed modified logic existing applications • Provided technical solutions applications issues. • Developed software system testing validation procedures, programming documentation. • Tested EDI application systems; performed Data validation executing complex SQL queries. Intern iOS Developer Company Name City State 08/2012 12/2012 • Designed built applications iOS platform. • Ensured performance, quality, responsiveness applications. • Collaborated team define, design, ship new features. • Identified corrected bottlenecks fixed bugs; maintained code quality, organization, atomization. Assistant Store Supervisor Company Name City State 02/2010 09/2013 Supervisor Footwear Department Company Name City State 02/2008 12/2009 PROFESSIONAL DEVELOPMENT City College New York City University New York, The City State United States 2013 Bachelor Science Computer Science VOLUNTEER EXPERIENCE Employees Association 05/2016 – Present IT Chair IT Committee Board • Create maintain website along committee members. • Train educate latest technology tools fellow team members. • Organize weekly meetings engage different task-oriented activities. • Encourage board members collaborate share expertise.",INFORMATION-TECHNOLOGY
"ADVOCATE Professional Summary Conscientious attorney experience government relations, educational law advocacy families special needs children, two years practice health law public policy military families, two years federal government experience human rights foreign affairs U.S. Department State Core Qualifications KEY QUALIFICATIONS Member Maryland Bar Statutory Public Policy Foreign Affairs Human Rights Law Diplomacy Government Relations Special Education Law Health Law Statutory Procedure Multi-task management Experience Advocate 01/2011 01/2013 Company Name － City State Represented needs military families policy makers national organizations regarding legislation programs military special needs dependent children Assisted families navigating military health care insurance, Strategized parents concerning individual education plans, 504 documents educational behavioral plans Led first Military Family Leadership Institute training Fort Meade aught parent seminars effective communication advocacy Trained professionals statewide concerning military culture customs Represented Maryland Coalition Maryland Military Child State Education Committee Board, DC area Inter-service Family Action Board, The Kimbrough Military Treatment Patient Family Action Council National Military Officer Association America Spouse Advisory Panel United States Foreign Service Officer 01/2003 01/2005 Company Name － City State Student Department State, Foreign Service Institute Studied German language culture Studied Europe German/American Relations American/ EU relations Presented depth study German Contemporary Issues Learned European history culture include Western Europe, Eastern Europe Balkans F oreign Affairs Officer, Department State, International Religious Freedom Office In charge monitoring religious freedom Africa Edited added Annual Congressional Religious Freedom Report concerning religious intolerance Western Sub-Saharan Africa Met International Non-Governmental Organizations regarding religious freedom atrocities religious minorities Coordinated U.S. embassies investigate religious persecution Africa, worked partnership State Department bureaus country desk officers ensure religious freedom Africans Staff Assistant Department State, Political/ Military Bureau Worked directly Secretary State's Executive Staff regarding documents Political/Military Bureau Reported directly Office Assistant Secretary Provided technical guidance deadlines bureau ten office directors 300 people Set bureau priorities project manager projects tasked bureau Secretary State, Deputy Secretary, National Security Council Undersecretary Ensured timeliness accuracy classified documents sensitive communications, made certain documents properly classified Managed bureau contributions overseas briefing books Vice President, Secretary State Deputy Secretary State, Liaison Legislative Affairs Bureau bureau's responses Congressional inquiries Worked directly Secretary State's Executive Staff regarding documents Political/Military Bureau Supervised nine interns, trained incoming staff assistants managed scheduling intern hours Volunteer Public Advocate/Attorney, Exceptional Family Member Services 01/1997 01/2002 Company Name － City State Provided legal representation families special needs children regarding education services Negotiated Individual Education Plans 504 documents Interpreted applied federal statutory requirements administrative regulations clients school administrative hearings Drafted appropriate goals education plans Education Juris Doctor Georgia State University － City State US Georgia State University (GSU) College Law, Jurist Doctor, Atlanta, GA International law arbitration Johannes Kepler University, School Law － City Austria Johannes Kepler University, School Law, International Arbitration, completed honors Bachelor Arts Government Communications Evangel University － City State US Professional Affiliations Maryland Bar Accomplishments Austria, honors Springfield, MO, Summa cum Laude Evangel University Alumni Social Science Regent Award Recipient Skills Training, Liaison, Federal Government, Public Policy",ADVOCATE
"ACCOUNTANT Skills Timberline, MRI, YARDI, Peachtree, Peoplesoft, OneSite, QuickBooks Microsoft Word Excel Experience 07/2014 Current ACCOUNTANT Company Name － City State I experienced goal-oriented Accountant demonstrated track record preparation analysis financial reports summarize forecast financial position. Independent contributor committed superior quality, teamwork proficient internal external customer service. An Accountant experienced driving efficiency, productivity, implementation process improvements support achievement overall corporate goals objectives. Core competencies include:. Accounting Management. Cash Management FDH Velocitel provides services needed design, build, optimize, upgrade maintain broadcast wireless infrastructure. FDH Velocitel develops innovative solutions evaluating condition heavy civil structures, bridges, dams levees. 04/2010 07/2014 Accounting Manager Company Name － City State Responsible financial management functions including preparation delivery monthly/quarterly financial statements, variance analysis several cost centers. Responsible processing general accounting functions, balance sheet account reconciliation, time material AIA billing Government work, inventory, job costing. Responsible coordination annual audit government auditing. Implemented inventory system. Assisted implementation percentage completion reporting revenue. Assisted Accounting system upgrade Northwood Ravin leading multifamily development, construction property management firm serving Southeast. 05/2005 06/2009 Senior Accountant Company Name － City State Responsible property development accounting several entities includes preparation financial statements. Work closely Developers property management personnel. Responsible full accounting cycle entering budgets, editing accounts payable, managing entity cash, general ledger reconciliation reconciling bank statements. Monthly duties include sending financial packages owners required. Mortgage payments. Retail/Parking Deck management accounting. Prepare annual audit schedules work external auditors. Margaret Brown Page 2. Update Fixed Assets. Payment real estate personal property taxes. Prepare personal property tax schedules. Provide information owners. Prepare draws bank funding. Provide banks required information funding. Liaison banks. Diebold Fire Services provides comprehensive products services Virginia, North Carolina South Carolina meet company's fire, security life safety needs. 11/2004 05/2005 Finance Manager/Accountant Company Name － City State Responsible financial management functions including preparation delivery monthly/quarterly financial statements, variance analysis, financial forecasts. Oversight processing general accounting functions, including AR/AP, balance sheet account reconciliation, billing, payroll, inventory, job costing, inter-company reconciliation, monthly quarterly sales payroll tax preparation cash management. Served key leader managing accounting system conversion three different ERPs Solomon local offices. Coordinated efforts incorporating two local level acquisitions current business corporate office. Developed plan segregation duties among five different locations. Mid-City Urban, LLC Security Brokers, Dealers Flotation Companies industry annual sales $1M- $5M. 11/2001 11/2004 Assistant Controller Company Name － City State Responsible overseeing accounting procedures, internal controls (implementing, monitoring, enhancing), database management. Prepared financial reports, developed budgets, performed variance analysis accordance business plan. Supervised monthly contract billings outside financial sources. Assisted tax return preparation. Bozzuto Management Company offers apartment living management services nearly 100 properties throughout East Coast. 01/1999 01/2001 Project Accountant Company Name － City State Closed compiled monthly financial reporting packages management owners residential developments. Performed monthly account reconciliations monitored general ledger transactions. Consistently met deadlines demonstrating strong analytical problem-solving skills achieve corporate objectives. Prepared audit papers several different audit firms Deloitte Touche. Report packages included cash flow statements written explanation variance analysis. AIMCO owns operates multi-family properties numerous states nationwide. Education Training 1993 Bachelor Science Accounting Finance University South Carolina Upstate － City State Accounting Finance Skills account reconciliation, account reconciliations, accounting, Accountant, general accounting, Accounting Management, Accounting system, accounts payable, acquisitions, ABC, AIA, AP, AR, auditing, balance sheet, reconciling bank statements, billing, billings, bridges, broadcast, budgets, business plan, cash flow, Cash Management, conversion, customer service, database management, delivery, driving, editing, financial, forecast financial, financial forecasts, financial management, financial reports, financial reporting, financial statements, Fixed Assets, general ledger, Government, inventory, job costing, managing, Excel, office, Microsoft Word, payroll, Peachtree, Peoplesoft, personnel, problem-solving skills, property management, quality, QuickBooks, real estate, reporting, Retail, safety, sales, Solomon, tax, taxes, tax return preparation, tax preparation, teamwork, Timberline, upgrade, variance analysis, written",ACCOUNTANT
"CORPORATE ENGINEERING SUPPORT TECHNICIAN Summary TECHNICAL SUPPORT ENGINEER Technical Support Telecom Support Networking Support Software/PC/LAN Troubleshooting Accomplished Technical Support 4 years experience troubleshooting maintaining user applications, workstations, accounts across multiple platforms (OS X, Linux, Windows, Android, iOS). Updated written user-facing IT-facing technical. *Provides outstanding customer service strong ability communicate technical concepts non-technical manner. Known patience dealing frustrated users. Highlights Installing, Configuring, Troubleshooting Windows, Linux OS X Installing, Configuring, Troubleshooting SoHo Networks Creating Updating documentation Software Installation, configuring, Troubleshooting Implementing, Configuring network End User Security Mobile device Support Printer Support CLI Knowledge VOIP, Video Chat Support Critical Thinking Root Cause Analysis Encryption File Structures Network Protocols AAA Security Model Accounts Group policy Browser Support TECHNOLOGY PROFICIENCIES Operating Systems: Windows 7-10, Ubuntu 14.04, OS X 10.8-10.11, ChromeOS, iOS9, Android Applications: MS Office 2010-2016 (Word, Excel, PowerPoint, Outlook), Google Apps (Drive, Docs, Sheets, Slides, Keep, Forms, Sites), Google Drive Sync Client, Internet Explorer, Firefox, Chrome, Safari, Edge, OpenVPN, Wireshark, Sublime Text, MSRA, Microsoft RDP, OpenSSH, Puppet, SCCM 2012 iOS-MDM Networking TCP/IP, DNS, DHCP, LAN/WAN, VPN/Remote Connectivity OpenVPN, basic Cisco iOS, Microsoft Virtual PC/Hyper-V, TeamViewer, Terminal Services, Netgear, Linksys, Firewall, Ports, experience Routing Switching (OSPF BGP VLAN STP), Strong desire learn Hardware: Dell, HP, IBM/Lenovo, Apple, Microsoft, desktop, laptops. Android Smartphones tables, wearables. iPhones iPads. Printers, Routers, Switches, Modems, Wireless Routers, Video Conferencing equipment (TV, Projectors, Microphones, Speakers) Security: Basic knowledge IPSEC SSL-VPN NAT GRE, experience Authentication Protocols (Radius TACACS), Strong desire learn more. Experience Corporate Engineering Support Technician 01/2015 Current Company Name City State Remote Support 120,000 employments. Supported A wide variety platforms including Windows, OS X, Linux (Ubuntu 14.04 LTS), ChromeOS. Installed/uninstalled, configured, troubleshot end user software (i.e. SolidWorks, CAD, MSI, exe installers, dpkg binaries, dmg binaries) system management software (SCCM Puppet). Managed user account access Active Directory Google Groups based Google's security policies. Change, reset lock user accounts. User name changes setup account/email aliases Google, Google X, Nest. Collaborate IT infrastructure teams (Linux, WinOps, SecOps, NetOps) resolve difficult issues infrastructure outages. Help Desk Support Analyst II 06/2012 08/2014 Company Name City State Provided Remote call center support 600 New York Life Insurance agents. Advised agents recommended specifications computer equipment based agent's needs. Installed New York Life software along WinMagic SecureDoc Windows encryption. Reset agent port passwords access OWA. Installed troubleshot end user software (Microsoft Office 2003-2008 including Outlook). Implemented Security Windows Firewall, Antivirus software, browser hardening. Troubleshot end user issues windows, Malware, software updates account creation. Worked New York Life software team adapt modern standard digitally download instead CD-ROM distribution via mail service software updates. Contributed revamping new employees trained streaming information needed learn functions job. Pushed New York Life standardize computer hardware Version Windows agent buying handle modern software. Using Pluralsight.com, I taught basics Help Desk Support CompTIA A+(801/802) training courses. I learned Must knowledge Network concepts troubleshooting CompTIA Network+(N005) course. Building learning basics general computer networking troubleshooting I learned concepts security CompTIA Security+(SY0-301) course. CBTNuggets.com. Certifications Using CBTNuggets.com, I continued build system administration skill CompTIA Linux+/LPIC-1 course. I built Microsoft Windows Server MCSA 410, 411, 412 course. I updated prior knowledge CompTIA Network+(N006) Security+(SY0-401). Continuing Networking I taking course Cisco's CCNA. I also moving forward security. I taking EC Council Certified Ethical Hacker(v8.0) course. To understand system management better I learning Bash scripting Python. Skills A+, Active Directory, Antivirus, Apple, Bash, Basic, BGP, CAD, call center, CCNA, CD-ROM, CLI, Cisco iOS, Cisco, com, Hardware, computer hardware, Council, Critical Thinking, Encryption, Client, Dell, DHCP, documentation, DNS, Edge, email, Firewall, Forms, Help Desk Support, HP, IBM, Insurance, Internet Explorer, LAN, laptops, Linux OS, Linux, access, Excel, mail, Microsoft Office, MS Office, Outlook, PowerPoint, Windows 7, Microsoft Windows, Windows, Word, Modems, MSI, Networking I, Network, Networking, Networks, Operating Systems, OS, OSPF, policies, Printer, Printers, Protocols, Python, Routers, Routing, scripting, Software Installation, SolidWorks, SSL, Switches, system administration, tables, TCP/IP, TV, troubleshooting I, Troubleshooting, Video, Video Conferencing, VPN, VOIP, WAN",ENGINEERING
"PATIENT ADVOCATE Summary Customer service professional dedicated effective team management customer satisfaction, bringing extensive call center experience inbound, outbound blended environments. Strength training development, client relations problem solving. Exceptional customer care professional addresses inquiries resolves problems arise. Skills Customer service expert Customer-focused Strong organizational skills Skilled multi-tasked Creative problem solver Deadline-oriented Active listening skills Scheduling Quick learner Bilingual Training development aptitude Dentrix/Open Dental Training Credit card processing Experience Patient Advocate May 2015 Jun 2017 Company Name － City State Maintained accurate records patient care, condition, progress concerns. Observed documented patient status reported patient complaints case manager. Managed customer calls effectively efficiently complex, fast-paced challenging call center environment. Set patient appointments locations. Kept record conversation individual file. Meet certain appointment goals daily monthly. Answered basic questions regarding Insurance, past, future treatments. Inbound Calls Outbound Calls. Insurance Agent Dec 2014 May 2015 Company Name － City State Closed average 10 new sales per week. Calculated premiums established payment methods sales. Interviewed prospective clients learn financial needs discuss existing coverage. Processed applications, payments, corrections, endorsements cancellations. Met average 5 walk-in policyholders day address resolve complaints. Called 250 warm leads week expand client base. Promoted agency products customers person, telephone writing. Finalized sales collected necessary deposits. Collected premiums effective date coverage. Prepared necessary paperwork process insurance sales renewals. Submitted up-to-date activity production logs agency management review. Debt Collector Apr 2014 Dec 2014 Company Name － City State Strong Problem Solver Inbound/Outbound Calls regarding past due accounts major retailer, banks. Collect Daily goals meet certain amount money. High Call Volume Set payment plans automated system Effectively managed high-volume inbound outbound customer calls. Answered constant flow customer calls 20 calls queue per minute. Aug 2013 Mar 2014 Company Name － City State Assessed need for, ordered, obtained interpreted appropriate lab tests. Recorded patients' medical history, vital statistics test results medical records. Delivered high-quality compassionate treatment indigent low-income patient community. Directed patients prescribed range motion exercises use braces artificial limbs. Scheduled accompanied clients medical appointments. Provided transportation, assistance companionship clients. Cleaned organized patients' living quarters. Assisted patient transfer ambulation. Positioned residents comfort prevent skin pressure problems. Education Training High School Diploma 2013 Winfree Academy Charter School － State CNA Certificate 2012 City State Skills agency, basic, call center, case manager, CNA, Creative problem solver, Credit, client, clients, Customer service, fast, financial, Insurance, insurance sales, listening, money, Strong organizational skills, patient care, Problem Solver, progress, quality, Quick learner, range motion, sales, Scheduling, statistics, telephone, Training development, transportation",ADVOCATE
"PERSONAL BANKER(SAFE)1 AND BUSINESS ADVOCATE Profile Skilled awarded Personal Business Banker whose talents shine competitive, innovative creative environment. Track record exceeding sales goals, improving client retention growing customer base. Team player truly believes providing clients utmost client experience. Has contagious energy surrounds environment works in. E xperienced high-volume, multi-unit, retail business operations. Desires high-level position professional corporate environment. Core Accomplishments Top Personal Banker Business Advocate District Received The Star Credit Award Received The National Achiever Banker Award Received numerous awards exceeding sales goals customers satisfactions. Received Most Balanced Performer Award. Received Employee Year Award. Received several Employee Month Awards. Received Sales Winner Awards An MVP Award Winner A Productivity Award Winner Received Community Top Personal Banker Award Received numerous letters appreciation recognition numbers highly satisfied customers Ranked among top Telephone Bankers Customer Service Representatives Nation Received Highest Quality Score Award Telephone Banker. Professional Experience PERSONAL BANKER(SAFE)1 AND BUSINESS ADVOCATE Dec 2013 Company Name － City State Consistently top performing Personal Banker Business Advocate district. Received Star Credit Award. Recognized achieving highest number partner referrals includes mortgages, merchant services, payroll services insurance products. Frequent recipient customers recognition providing exceptional customer service experience. Relationship Banker, Small Business Specialist, Investment Representative Nov 2009 Aug 2013 Company Name － City State Played vital role customer banking experience. Built relationships customers providing products services meet needs. Acquired, retained, deepened managed relationships customers. Generated growth balances sales, marketing, promotion referral products services. Delivered outstanding customer experience helped Branch meet sales objectives contributed success firm. Managed, maintained developed assigned portfolio customers. Profiled customers. Uncovered high potential high balanced customers. Uncovered customer's financial needs provided product service recommendations. Developed cultivated existing customer relationships. Called existing prospect customers. Partnered specialists (such Loan Officers, Business Bankers, Financial Advisors), ensure customers get access experts help specialized financial needs. Responsible opening Consumer Business accounts, Loan applications, crossed-sells bank products services, resolved customer service issues. Participated occasionally facilitated daily branch team meetings. Assisted coaching training new bankers, tellers branch professionals. Participated special projects, sales campaigns assignments requested. Identified resolved complex client service opportunities. Received National Achiever Banker Award, Employee Month Award, Consistently exceeded monthly sales goals, Received recognition one Top Bankers Arizona Market, District, Community. Recognized consistently providing customers utmost customer experience deepening sustaining customers banking relationship. Was licensed Investment- Series 6, 63 Insurance. Trained Small Business Specialist. Personal banker. Jun 2009 Oct 2009 Company Name － City State Engaged sales service activities traditional branch setting. Opened consumer Business accounts, Loan applications, crossed-sells bank products services, resolved customer service issues. Referred customers areas U.S. Bank appropriate. Converted service opportunities sales events. Acquired, retained, deepened managed relationships customers. Responsible generating growth balances sale, marketing, promotion referral products services. Provided banking sales solutions deposit, loan investment products. Acquired new clients developed current book business. Supported branch achieving sales goals. Provided sales service assistance customers. Developed maintained broad knowledge products services appropriately support client needs. Ensured compliance operational, security audit procedures policies. Participated special projects, sales campaigns assignments requested. Trained Business Banker participated extensive loan processing role. Telephone Banker/ Customer Service Representative Oct 2007 Jun 2009 Company Name － City State Answered inbound calls pertaining customers questions concerns regarding accounts. Serviced customers existing accounts. Recommended new products services. Overcame customers banking concerns include escalated issues recommending solutions providing utmost client experience. Achieved aggressive sales goals measured daily basis. Maintained well balanced performancein field Sales Customer Satisfactions. Referred customers specialists necessary. Assisted supervisors managers retaining new existing employees. Served mentor shadower telephone bankers customer service representatives. Assisted supervisors coaching bankers customer service representatives. Provided shared best practices fellow employees. Education Bachelor's Degree Social Work St. Bridget's College － City Philippines Passed Licensing exam Social Work Skills Leadership Marketing Motivation Multi-unit Operation Management Negotiation Skills New Business Development Operations Start-Up Organizational Restructure Change Outsourcing Performance Analysis Problem Resolution Project Management Project Planning Public Relations Sales, Sales Analysis Service Quality Improvement, Staff Development Staff Motivation, Staff Training Change Implementation Communication Skills Community Outreach Cross-Cultural Communications Customer Relations Departmental Operations Management Diverse Market/Industry Knowledge Event Management Promotion Expense Control Fast Learner Hard-worker Interpersonal Skills Staff-Retention Programs Start-Ups Acquisitions Team Building Team Leadership Team Player",ADVOCATE
"PROGRAM SUPPORT ASSISTANT Experience June 2012 January 2015 Company Name City State Program Support Assistant Accounting Tech- responsible claims matching, adjustments, refunds complete account audits veteran's accounts. Produced voucher refunds, processed returned First Party checks. Prepared public vouchers processing, refund reviews, pre-payments, claims- matching reports, audit requests Veterans VA entities. Provided assistance Debt Management, Internal Revenue Treasury Offset Programs. Collected, analyzed prepared data processing provided clerical technical support CPAC operations. This includes determination insurance payments applied veteran's co-pay reviewing patient account information. A determination made amount credit given offset veteran's account properly annotated electronic comments. Reviewed First Party debt directly related Debt Management Program Treasury Offset Program prior actual impact payment offsets. Determined appropriate Fund Resource Code refund process. Ensured pertinent information gathered input automated systems, timely accurate manner. Collected, compiled, and/or tracked data preparation statistical, financial and/or administrative reports ad-hoc recurring basis. Prepared written documents correspondence memorandums. August 2008 January 2012 Company Name City State Agriculture Teacher Served high school agriculture teacher, FFA Advisor, facility manager, counselor, mentor performed assigned duties required. Prepared course material curriculum multiple educational levels diverse audience. Created lesson plans ensured efficient delivery course material often modified adapted needed diverse audience. Maintained classroom hardware, software supplies insure optimum performance educational environment. Fostered maintained working relationships local statewide leaders. Monitored student progress submitted progress reports ensure student comprehension understanding material presented. Provided feedback students projects assignments. Developed interactive engaging curriculum, lesson plans websites classroom materials applied instructional methods insure student engagement learning. Insured course work designed appropriate diverse audience. Served campus aesthetics committee. Developed entire course curriculum available independent, online course high school students utilizing Adobe Flash, Dreamweaver, Front Page, Camtasia, Snagit, PowerPoint, programs required. Utilized survey data evaluate effectiveness high school's educational program. Developed finished products include engaging lesson plans, training materials, educational videos, computer enhanced instruction. Designed, evaluated, modified curriculum utilizing ADDIE CIPP model curriculum design needed. Routinely developed utilized formative (internal) summative (external) evaluations instruction order maintain meaningfulness allow optimal learning. Constantly reviewed maintained currency educational journals texts order maintain knowledge emerging trends instruction technology review recent developments fields education training. Attended professional development regularly order collaborate colleagues st insure course work date 21 Century collaborate innovative instructional methods. Designed, developed presented staff development training district teachers (adult learners). Served mentor incoming teachers. Served department chair Career Technology Department. Facilitated fundraisers maintained cash flow documentation. Trained students competitions state national level Leadership Development Events Career Development Events. Maintained student educational records high school level. Created maintained databases student educational records. Instructed teachers (adult learners) countywide staff development curriculum design technology integration curriculums. Performed needs assessments within community prior ground development new courses district. Introduced, designed, developed implemented new course designed entirety students utilize stepping stone career veterinary medicine animal science. This course became popular, new teachers added teach curriculum. New curriculum, supplemental activities, exams independently created courses. Modified curriculum allow honors credit high school level applied honors credit classes taught well. October 2004 July 2008 Company Name City State Agriculture Teacher Served high school agriculture teacher, FFA Advisor, facility manager, performed assigned duties required. Assisted writing USDA grants. Developed designed instruction classroom use. Planned implemented leadership camps activities student leaders. Planned implemented livestock show 100+ students annually. Developed new curriculum used classroom activities served advisor student leadership organization. Designed, evaluated implemented new curriculum emerging classes. Developed new classes, including instructional materials adopted long term. Developed survey instruments, administered surveys, provided data analysis justify classes. Implemented completely new class instructional material based results needs assessment. Visited local community colleges ensure latest trends technology instructional methodology addressed needs students. Worked closely community advisory board order ensure community's desires heard implemented. Taught courses served ""dual credit"" students allowing high school college credit obtained. Aided students scholarship applications proficiency awards. August 2001 July 2004 Company Name City State Agriculture Teacher Taught high school agriculture. Served FFA advisor. Oversaw greenhouse facility performed assigned duties required. Facilitated plant sales fundraisers student leadership organization. Nurtured fading program fully successful self- sufficient educational program less 2 years recruitment, implementation interesting engaging curriculum participation leadership opportunities students. Prepared lesson plans implemented lessons based curriculum needs. Adapted instruction fit needs target learners. Education Texas A&M University City State US Doctor Education Design development online Doctor Education August 2014 Texas A&M University, College Station, Texas GPA: 4.0 maximum 4.0 Major: Agriculture Education Minor: Design development online instruction Title Dissertation: The relationship perceived motivation perceived resilience educational pursuits military spouse. Texas State University City State US Masters Education Agriculture Education Masters Education Texas State University, San Marcos, Texas August 2001 GPA: 3.7 maximum 4.0 Major: Agriculture Education Texas State University City State US Bachelors Science Animal Science Bachelors Science August 1997 Texas State University, San Marcos, Texas GPA: 2.73 maximum 4.0 Major: Animal Science 3 Awards Skills 2012 Texas State University Career Technology Education, Agriculture Department Chair- Career Technology Education 2011-2012 Delta Tau Alpha- Agriculture Honor Society- Texas State University Strategies Secondary Teaching Ed.D. Educational Evaluation President- Parent Advisory Board- Fort Leavenworth- CYSS- August 2013- October 2014 Proficient Microsoft Office applications well Mac programs applications Proficient Flash, Adobe, SPSS, FrontPage, Dreamweaver Proficient Learning Management Systems Content Management Systems Familiar SPSS instrument analyze data Typing 45+ wpm Relevant Coursework 1. Learning Theory a. Philosophy Ag. Education- 3 hours b. Principles Adult Education- 3 hours 2. Instructional Design Practices a. Curriculum Development- 3 hours b. Adult Education Program Development- 3 hours c. Secondary Curriculum- 3 hours d. Strategies Secondary Teaching- 3 hours e. Adult Learners- Adult Education- 6 hours (both Ed.D. M.Ed) 3. Educational Evaluation M.Ed. Program Evaluation, Design a. Program Evaluation (M.Ed.)- 3 hours b. Program Evaluation (Ed.D)- 3 hours 4. Instructional Product Development a. Instructional Design- 3 hours b. Research Methods (M.Ed.)- 3 hours c. Research Methods (Ed.D)- 3 hours d. Qualitative Research- 3 hours e. Data Collection Analysis- 3 hours 5. Computers Education a. Teaching ELearning Development Delivery- 3 hours b. Advanced Methods Distance Education- 3 hours c. Instructional Design Online- 3 hours Professional Affiliations OPOC CGSC Spouse Council Accomplishments supplemental activities, exams independently created courses. Modified curriculum allow honors credit high school level applied honors credit classes taught well college credit obtained. Aided students scholarship applications proficiency awards Teacher Year Pinecrest High School 2011- 2012 Delta Tau Alpha- Agriculture Honor Society- Texas State University November 2006- Teacher's Turn Key Award (National Award Teaching January 2010- Iron Mike Award Volunteerism Fort Bragg, North Carolina Treasured Employee Award, CPCPAC Nov. 2012, April 2013, October 2013 Military Experience April 2012 April 2013 Company Name update/information paper Army Community Service. Maintained continuity notebook turned ACS upon completion position. Planned, coordinated executed least 2 village socials/ meetings per calendar year community. Worked Fort Leavenworth Frontier Heritage Communities (FLFHC), Provost Marshals Office (PMO), AAFES, Commissary, Directorate Family, Morale, Welfare Recreation organizations address quality life issues. Worked Customer Management Service Program Manager feedback resolution quality life issues. Provided updates announcements FLFHC monthly community newsletter Founding Member/ OPOC CGSC Spouse Council April 2012 April 2013 Fort Leavenworth, KS Hours per week: 8-15 Founding Member/ OPOC Served Treasurer Co- Primary Spouse Council Contact. Aided development monitoring GSGC/ ILE Families Facebook page. Aided planning implementing family activities. Aided dissemination information activity planning. Responsible creating Spouse Council CGSC. Created maintained guidelines procedures. Recruited volunteers sit Spouse Council. Helped schedule monthly meetings; attended meetings voted issues. Created maintained social media sites. Aided publicity group. Worked PAO Director Student Division. Routinely briefed CGSC leadership. Verified aided volunteers logging volunteer hours VMIS. 2 th General Volunteer- 28 CSH June 2010 December 2012 Fort Bragg, NC Hours per week: 5 General Volunteer Served Steering Committee. Aided planning implementing fundraisers. Aided fundraising opportunities. Helped develop, plan implement family activities unit. Helped develop, plan implement homecoming activities deployment. Supervisor: Felton Moore (910-391-4768) nd Family Readiness Group Leader- C Co. 82 BSB July 2008- June 2010 Fort Bragg, NC Hours per week: 20-35 FRG (Family Readiness Group) Leader Served liaison family members desiring information concerning deployed Soldiers military chain command. Planned implemented fundraisers, organized, planned, conducted redeployment activities, developed newsletter template published monthly newsletter. Other responsibilities included: -Supported unit commanders FRG goals -Provided overall leadership FRG (which included planning, managing, supervising FRG activities) -Identified addressed important FRG family related issues command -Ensured proper FRG training FRG key members -Ensured proper classes instructional informative nature provided -Trained Casualty Notification procedures -Trained conducted activities Comfort/Care Team Member -Planned company level FRG meetings -Attended actively participated Battalion FRG Steering Committee meetings -Coordinated administrative logistical support Family Readiness Support Assistant (FRSA) -Designed developed training adult family members Skills Credit, Dreamweaver, Flash, Class, Comprehensive Large Array Data Stewardship System, Data Analysis, Marketing Analysis, Needs Assessment, Usda, Animal Science, Career Development, Cash, Databases, Documentation, Front Page, Integration, Integrator, Its, Leadership Development, Mentor, Powerpoint, Progress, Training, Recruitment, Sales, Sales And, Accounting, Adjustments, Audit, Audits, Basis, Claims, Clerical, Correspondence, Operations, Patient Account, Payments, Technical Support, Vouchers, Instructional Design, Adult Education, Content Management, Content Management Systems, Frontpage, Learning Management, Learning Management Systems, Mac, Microsoft Office, Ms Office, Spss, Typing, Award, Deployment, Dissemination Of Information, Fundraising, Liaison, Logging, Pmo, Program Manager, Steering, Collection, Data Collection, Product Development, Teaching, Transmissions",AGRICULTURE
"LANGUAGE ARTS TEACHER Professional Summary To continue working children, well youth I able utilize skills expertise area (elementary/middle school.) Core Qualifications Ability communicate, inspire trust confidence, motivate children, well understand children's educational emotional needs. Ability recognize respond individual cultural differences children employ different teaching methods result higher student achievement. Organized, dependable, patient, creative. Able work cooperatively communicate effectively teachers, support staff, parents, members community. Computer skills (WordPerfect, Microsoft Word, PowerPoint) Leadership skills Experience Language Arts Teacher August 2007 Current Company Name City State Co-Advisor Team Leader August 1995 May 2007 Company Name City State Tutor Sixth Seventh grade students tested basic basic Language Arts. Work students varied ethnic, racial, religious backgrounds. Administrator standardized Augmented Benchmark Test. Maintain accountability students safety whereabouts hours operations. Teach Language Arts daily sixth grade students. Perform interventions Benchmark SAT10 standardized tests help children become proficient Language Arts. Assess students reading comprehensive skills group discussion, testing, oral writing responses. Allowed students use computer individual research projects gather information. Continue take technology courses update/advance computer skills I instruct use latest technology classroom. Prepare lesson plans computer. Attends on-going staff development Southeast Middle School throughout school year. Attends on-going staff development Pine Bluff School District. Planned, evaluated, assigned lessons; prepared, administered, graded tests; listened oral presentations; maintained classroom discipline. Graded papers, prepared report cards, met parents school staff discuss student's academic progress personal problems. Observed evaluated student's performance potential increasingly use various assessment methods. Encouraged collaboration solving problems students work groups discuss solve problems together. Administered tests assessments. Pine Bluff School District, Pine Bluff, Arkansas Elementary Teacher/ Teach Mathematics, Language, Spelling, Reading, Social Studies, Arkansas History, Health, Science. Certified Teacher August 1988 May 1995 Company Name City State Played important role fostering intellectual social development children formative years. Tutored fifth grade students tested basic basic Math Language Arts. Work students varied ethnic, racial, religious backgrounds. Leader Fifth grade team. Taught using classroom presentations individual instruction help students learn apply concepts subjects mathematics, science, social studies, spelling, language arts, Arkansas history, health. Planned, evaluated, assigned lessons; prepared, administered, graded tests; listened oral presentations; maintained classroom discipline. Graded papers, prepared report cards, met parents school staff discuss student's academic progress personal problems. Observed evaluated student's performance potential increasingly use various assessment methods. Used ""hands-on"" approach uses ""props"" ""manipulative's"" help children understand abstract concepts, solve problems, develop critical thought processes. Encouraged collaboration solving problems students work groups discuss solve problems together. Prepared lesson plans. Administered test assessments. Supervised students playground duty, indoor outdoor activities. Supervised students field trips special events. Maintained control accounted whereabouts safety students. Helped prepare, arrange maintain indoor outdoor activities including limited ""Fun Day."" Working Parents Child Care Center, Pine Bluff, Arkansas Teacher four year old children. Played vital role development children. Introduced children mathematics, language, science, social studies. Used games, music, artwork, films, books, computers, tools teach basic skills. Capitalized children's play language vocabulary development (using storytelling, rhyming games, acting games), improved social skills (having children work together build neighborhood sandbox), introduced scientific mathematical concepts (showing children balance count blocks building bridge mix colors painting.) Used less-structured approach, including small-group lessons, one-on-one instructions, learning creative activities art, dance, music. Introduced letter recognition, phonics, numbers, awareness nature science. Established working relationship children parents. Education M.A Elementary Education May 2005 University Arkansas Pine Bluff City State USA Elementary Education B.A Elementary Education May 1995 University Arkansas Pine Bluff City State USA Elementary Education Professional Affiliations PBEA (Pine Bluff Education Association) AEA (Arkansas Education Association) Personal Information Elementary Middle School Teacher: ability communicate, inspire trust confidence, motivate students, well understand students' educational emotional needs. Have ability recognize respond individual cultural differences students employ different teaching methods result higher student achievement. Organized, dependable, patient, creative. Able work cooperatively communicate effectively teachers, support staff, parents, members community. Certified Pathwise Mentor Teacher Skills academic, approach, Arts, art, balance, basic, oral, special events, instruction, Leadership, Math, Mathematics, PowerPoint, Microsoft Word, Organizational Skills, painting, presentations, processes, progress, Reading, research, safety, SAT, scientific, staff development, structured, Teacher, WordPerfect Additional Information Elementary Middle School Teacher: ability communicate, inspire trust confidence, motivate students, well understand students' educational emotional needs. Have ability recognize respond individual cultural differences students employ different teaching methods result higher student achievement. Organized, dependable, patient, creative. Able work cooperatively communicate effectively teachers, support staff, parents, members community. Certified Pathwise Mentor Teacher",ARTS
"SR. HR CONSULTANT Executive Profile Ambitious Human Resources professional creates strategic alliances organization leaders effectively align support key business initiatives. Possess ability build retain high performance teams hiring, developing motivating skilled professionals. A results-oriented Human Resources Professional demonstrated ability deliver mission-critical results, entrepreneurial attitude offering outstanding presentation, communication cross-cultural team management skills. Skill Highlights Proficient Microsoft Word Suite (Word, PowerPoint, Excel, Outlook Access) Kronos Timekeeper Hyperion PeopleSoft Project Management Leadership/Communication Skills Employee Relations Market research analysis Core Accomplishments Project Management: Initiated ""Caught You Serving"" program recognize highlight employees departments exceeded patient outcome goals provided exceptional customer service. This program resulted 33% improvement patient satisfaction scores 180 day period. Assisted Executive Team aligning departments reduce service redundancy utilizing untapped resources create billable services. Through job redesigning, reduced total compensation budget $400k. Human Resources: Spearheaded new healthcare provider program increased retention 22%, overall 93% retention rate. Instituted monthly HR file audit ensure compliance accuracy approximately 575 FTE's 63 subcontractors employee files. Reviewed revised employee handbook address redundant employee issues resulted 25% reduction TWC claims. Staff Development: Launched well-received program professional development courses staff. Mentored coached employees resulting 20% increase productivity. Developed compentency map per job family improve performance evaluation. Reduced turnover 15%. Negotiated benefits 575 FTE's wake Obamacare. Professional Experience Company Name City State Sr. HR Consultant 01/2014 Current Spearheaded Coach One Project resulting 50 increase revenue. Accountable attracting retaining including overall customer satisfaction. Created new revenue streams business owner surveys Generated new business networking local Chambers business referral groups Increased profits 60% one year restructure business line. Strengthened company's business participating speaking engagements. Developed directed strategy launch new product landed 1st customer 60-90 days post-launch. Company Name City State Director Human Resources 01/2013 06/2014 Administered policies relating phases human resources activity. Identified legal requirements government reporting regulations affecting human resources functions ensures policies, procedures, reporting compliance. Recruited, interviewed, selected employees fill vacant positions. Planned conducted new employee orientation foster positive attitude toward lab's goals. Maintained records personnel transactions hires, promotions, transfers, performance reviews, terminations, employee statistics government reporting. Coordinated management training interviewing, hiring, terminations, promotions, performance review, safety, HIPAA, sexual harassment. Advised management appropriate resolution employee relations issues. Responded inquiries regarding policies, procedures, programs. Administered maintained records benefits programs life, health, dental disability insurances, pension plans, vacation, sick leave, leave absence, employee assistance. Investigated accidents/incidents prepared reports insurance carrier. Prepared budget human resources operations. Prepared employee separation notices related documentation, conducted exit interviews. Created maintained job descriptions. Developed maintained human resources system meets Executive Management's needs. Managed affirmative action equal employment opportunity programs. Ensured employee adherence company policies practices including, limited to, issues client confidentiality, ethical legal behavior. Strategic business partner CEO streamline costs, increase efficiency, maximizing benefits stakeholders. Collaborated Administrators Director Nursing project reduce hospital readmission at-risk patients. Company Name City State Human Resources/Education Instructor III 01/2009 11/2012 Forecasted customers' needs utilizing Need Assessments assigned departments plan, design, develop, implement, evaluate educational programs. Developed Leadership Management/Supervisor level courses well track pre-course post-course progress. Facilitated New Hire Leadership Orientation. Instructed Mandatory Classes required Harris County Hospital District Federal Government update policies real-time. Organized logistics course offerings. Instructed CPR, SAMA, Driver's Safety courses Harris County Hospital District. Collaborated interdisciplinary team members develop hospital-wide workshops/seminars provide applicable training and/or coaching. Prepared statistical analysis course evaluations educational offerings revise programs according Performance Program Improvement initiatives. Liaised VP Human Resources meet Joint Commission's Guidelines Survey Readiness Human Resources Department. Project Manager Harris County Hospital District's Literacy ESL Initiative. Collaborated Harris County's LBJ Hospital's Administrator Hospital Readmissions Project reduce costs improve patient outcomes. Developed 14-week course employees utilize resource obtaining improving core supervisory competencies. Developed ""Let's Break Customer Service"" series classes clinic Administrators. Company Name City State Administrative Manager 07/2007 09/2008 Responsible human resource management staff including recruitment, selection, wage determination, promotions, employee relations, explanation benefits, disciplinary actions, credentialing, performance appraisals. Managed reconciled faculty's research grant accounts, PRS Funds, Kronos Timekeeper well communicated balances monthly basis. Collaborated faculty ensure compliance, training, institutional departmental goals met. Analyzed data reported results monthly meetings. Prepared, justified, administered, monitored budgets section. Provided budgetary financial reports well analysis over/under budget detail assigned projects cost centers. Approved RFPs, travel, check reimbursements, acquisitions, leave requests section. Prepared weekly clinic, lecture, Grand Rounds, on-call schedules clinical research faculty ensure effective efficient patient care. Developed ensured accuracy grant proposals, budgets, RFP's, contractual agreements. Ensured integrity confidentiality department records confirmed faculty staff compliance internal controls, HIPPA, Joint Commission, privacy regulations. Collaborated across sections special projects. Company Name City State Media Specialist 08/2005 07/2007 Taught Research Techniques Grade School Middle School students. Prepared budgets circulation guided superintendent principal selection acquisition materials equipment. Provided effective leadership developing, implementing evaluating plans comprehensive school media program. Responsible department's operational functions, training students, faculty staff utilization new existing online resources. Position held completing MBA. Company Name City State Business Unit Vice President Human Resources Branch Manager 01/2000 03/2005 Liaised Executive Vice President Global Oil Gas Power, team Relationship Managers, representatives customers strong communication, critical thinking interpersonal skills effort deliver effective efficient products clients. Created reports presented Executive Management Annual Budgets, Client Risk Management Reports, Monthly/Quarterly Revenue Expense Reports, Revenue Forecasting, Doubtful Debtor Reports, presentations, financial spreadsheets, analytical/statistical ad hoc reports. Acted primary contact RFPs, internal federal audits advised Branch Manager recommendations maintain compliance. Conducted employee performance appraisals, mid-year reviews, compensation, employee relations, bi-weekly time approvals, promotions, new hire orientation, wage determination, filing I-9s, annual mandatory training, employee screening, explanation benefits, coaching, training development. Developed administered Leadership Sales Training conjunction outside vendor. Functioned Project Manager various local global projects responsible creating presenting analytical reports project. Assessed training needs staff ensured efficient training timelines met (via internal external sources). Coordinated confidential meetings Executive Management. Company Name City State Bank Officer 10/1998 01/2000 Trained Relationship Bankers globally manipulating bank's internal software (CIDAR) ensure efficient marketing tracking clients' progress monthly annual basis. Coordinated Regional Global Account Planning internally published results Executive Management. Created implemented databases storing quantitative data related top-tier clients Industry Planning North America. Trained Business Development Coordinator, Executive Assistants, contractors. Selected assist restructuring bank conjunction consultant firm. Company Name City State Human Resources Consultant 09/2008 01/2009 Assisted coordination Employee Satisfaction Survey (YOU COUNT) generated statistical reports Executive Leadership. Collaborated physicians develop coordinate Physician Satisfaction Survey generated statistical reports Executive Leadership. Delivered FISH Philosophy State required sections New Employee Orientation. Coordinated generated reports Leadership Development Courses ROI Work Projects. Facilitated Leadership Orientation campus CMC sites. Assisted department UTMB Recognition Events (Service Awards GEM Program). Collaborated UTMB Recruiters facilitate Job Fairs classes (i.e. Resume Writing, Interviewing Job Search) employees whose employment affected Hurricane Ike. This position eliminated due aftermath Hurricane Ike). Education Doctorate Business Administration Leadership December 2016 Walden University City State Leadership Master Business Administration Finance May 2006 University St. Thomas City State Finance Bachelor Science Political Science Business Management August 1990 Texas A M University City State Political Science Business Management Professional Affiliations American College Healthcare Executives (ACHE) Society Human Resources Management (SHRM) National Bay Area Chapter Association Talent Development HR Houston AMOCO Select Business Partners Rotary League City Clear Lake Chamber Commerce League City Chamber Commerce (Ambassador Member) Texas City/La Marque Chamber Commerce Bay Area Houston Economic Partnership Alliance (Small Business Committee; BAHEP Cares Veterans) Skills Proficient Microsoft Office HRIS systems. Extensive HR experience including strategic talent acquisition, orientation, benefits, compensation, employee retention, training development, employee relations, labor laws, implementing compliance, policies procedures. Expertise management, analysis, researching market trends, performance improvement, forecasting. Excellent interpersonal, coaching, conflict resolution skills.",HR
"GARDEN ASSOCIATE Summary Dedicated Customer Service Representative motivated maintain customer satisfaction contribute company success. Highlights Exceptional customer service Bilingual [Spanish] Sales expertise Reliable Strong work ethic Team player Excellent communication skills Flexible Accomplishments Best Cashier District award 3 Homer awards received good customer skills/going beyond basic job expectations. Experience 02/2010 09/2013 Garden Associate Company Name － City State Helped customers select products best fit personal needs. Maintained visually appealing displays entire store. Built customer confidence actively listening concerns giving appropriate feedback. stocked shelves carried merchandise floor customers. 06/2009 12/2010 Construction Worker Company Name － City State Cleaned construction areas avoid hazards. Removed old roofing materials. Performed heavy labor ditch digging, paving hauling. Continually cleaned work areas equipment. 06/2006 06/2008 Cashier Company Name － City State Took necessary steps meet customer needs effectively resolve food service issues. Received orders, processed payments responded guest concerns. Recorded customer orders repeated back clear manner. Resolved guest complaints promptly professionally. Served orders customers windows, counters tables. Community Service Volunteer, Samaritan Community Center-2012 Education 2010 GED Bentonville High School － City State Skills Computer skills: Windows, XP, PowerPoint, Microsoft Word, Excel, Outlook, Internet research",CONSTRUCTION
"CONSTRUCTION MATERIALS FIELD REPRESENTATIVE Summary Result-oriented, high-energy, hands-on professional. Highly motivated, creative, organized versatile person, twelve years' experience within Construction Materials Inspection Testing industry. I possess ability solve complex problems fast-paced environment, using critical thinking assertiveness. I proven ability self-direct, complete projects limited supervision grasp new concepts ideas effectively. I talented team building, seeing opportunities, strategic planning leadership development effective strategy execution. I logical purposeful approach creating delivering value. My personality even keeled, provides ability acclimate environment. I prove asset company. I assure work experience initiative help achieve goals expected me. SPECIALITIES: Strong leadership, excellent communication skills (verbal, written, media), competent, excellent presentation, service-oriented, active listener, social perceptiveness, critical thinker, strong team player, detail-oriented, goal-oriented, motivated, dutiful respect compliance regulatory organizations. Accomplishments Asphalt Paving Technician, Level 1: Florida Department Transportation (May 2005) -Earthwork Construction Inspection: Florida Department Transportation (September 2005) Asphalt Paving Technician, Level1B: Texas Department Transportation (October 2008) Soils &Flexible Base Technician, S102B: Texas Department Transportation (October 2007). Experience 01/2007 Current Construction Materials Field Representative Company Name － City State Performs field investigations, engineering analyses, construction monitoring Performs core sampling soil analysis surveying projects Performs field laboratory testing construction materials Performs Post-Tension Stressing Observations Inspections Post-Tensioned Slabs Performs testing Field Laboratory sampling inspection Construction Materials determine conformance specifications. Assists maintenance laboratory field equipment arranges procurement new equipment needed. Assists calibration Field Equipment needed Reviews architectural, civil, structural drawings specifications code specifications structural integrity Performs Fire Stop Systems, Fire Proofing Systems Fire Rating Inspections Reviews project plans specifications prepare coordinate testing scope various projects including, University Texas System, City Austin, Leander ISD, Austin-Bergstrom Airport Aviation Authority, Texas Facilities Commission Travis County Government. 01/2005 01/2006 Construction Materials Field Representative Company Name － City State Performed compaction testing placed fill, asphalt. Sampled soil, aggregate, concrete, grout, hot-mixed asphalt. Performed various testing soils, asphalt, concrete, including triaxial shear, permeability, soil cement mix designs, asphalt mix designs Observed oversaw asphalt coring, oversized fill placement. Inspected post-tension cables slab-on-grade, epoxy bolts, rebar masonry. Laboratory testing included sieve analysis, plasticity index, proctor, specific gravity, swell, hydrometer, consolidation, moisture/density, PH, resistivity, sand equivalent, rice, Marshall Unit weight, oil content, compressive strength concrete grout. Attended participated professional association meetings functions. 01/2003 01/2005 Construction Materials Field Representative F Construction Materials Field Representative Company Name － City State Performed compaction testing placed fill, sampled concrete sampled hot-mixed asphalt Performed compaction tests asphalt determine roll patterns, asphalt coring, sampled aggregates asphalt mix design Performed Laboratory testing included sieve analysis, plasticity index, proctor, specific gravity, sand calibration, rice Marshall unit weight Performed field evaluation project sites geotechnical evaluations including logging boring/test pit/rock core explorations, soil classification sampling percolation testing Coordinated utilities locate traffic control needed preparing site descriptions geotechnical evaluation reports Performed Reinforcing Steel Inspections various types structures. Education Training July 2008 Bachelor Of Science Construction Management Belford University Construction Management July 1984 Ordinary Level University London Skills cables, calibration, inspection, Laboratory testing, logging, masonry, procurement, Proofing",CONSTRUCTION
"AVIATION FUEL QUALITY CONTROL SPECIALIST Professional Summary A dynamic, results-oriented, highly talented Process Technology Engineering couple years experience consistently received high ratings technical chemical expertise. Expertise wide range manufacturing processes manufacturing control systems. Demonstrated success developing, implementing managing new processes improve quality productivity. Skills include: process troubleshooting maintenance equipment/instrumentation. Experienced quality control, statistical process controls, lean six-sigma, route cause analysis, sample chemical analysis, safety awareness fast paced learner consistent team player. Well organized, innovative, reliable able work setting requires technical professional attitude. Proven ability operating equipment, instrumentation, systems operations safe manner. Core Qualifications Microsoft Office (Word, Excel, PowerPoint, Outlook) Experience June 2010 Current Company Name City State Aviation Fuel Quality Control Specialist Regularly inspects equipments, valves, strainers, pipes, filters hoses leakage abnormality. Proven ability leverage engineering skill-set applying math, science, engineering knowledge provide disciplined approach problem solving. Known resourceful innovative personality. Routinely performs icing inhibitor additive (prist) percentage concentration test using refractometer. Uses thermo hydrometer API Gravity fuel test correct temperature factor 60F. Monitors differential pressure filter vessels nozzle pressure PSI. Conducts color membrane particulate test downstream filtration. Executes line tracing measures level underground fuel tanks. June 2010 August 2011 Company Name City State Quality Implementation Assistant Collected strategic experimental data analysis; used basic statistical tools route cause analysis. Participated implementation ISO9000 policies. Supported quality analysis new projects. Fully participated external internal audits well unscheduled inspections assess safety operations safety processes, followed recommended actions improve performance. Initiated reviewed environmental impact studies sets appropriate procedures meet guidelines. Prepared safety statistics operations; evaluated KPIs ensure continuous improvements. Played leading instrumental role development detailed complex Facility Security. Planned fully responsible subsequent awareness refresher training directives. Conducted audits identified health safety hazards according established policies procedures. July 2008 September 2009 Company Name City State Formulation Chemist Performed Polyvinyl Alcohol functionalization neutralization production nelfilicon polymer. Demonstrated expertise working either independently comprehensive team player. Duties included analysis aqueous polyvinyl alcohol percentage solids nitrogen, acetate content. Handled synthesized batch processes N-Acryloylaminoacetaldehyde-Dimethyl Acetal (NAAADA) applying innovative methods extraction, separation, distillation, salination, purification. Assured chemical discharges higher regulated allowable limit collected samples. Initiated preparation Irgacure used photointiator production nelfilicon polymer. September 2006 September 2007 Company Name City State Quality Software Tester Increased profit reducing defects lowest level working vendor rework components. Initiated failure mode statistical data analysis studied satellite signal behaviors various transponders. Reviewed hardware software ensure meet requirements prior inputting IT system. Provided attention detail detect errors early process errors became business issues. Management recognized ability understand resolve issues related hardware/software systems. April 2003 July 2006 Company Name City State Inventory Associate Packaged tools parts according customer specification. Duties included shipping/receiving orders. Directed warehouse employees drivers ensure consistency inventory receiving restocking. Responsibilities included: inventory control, shipping/receiving, employee safety, hazardous training. April 1998 January 2002 Company Name City State Process Development Technician Managed prototype process laser diode manufacturing, studied sputtering uniformity deposition. Collaborated engineers managers regarding optical design parameters. Collected experimental data analysis interpreted yield results. Certified/trained course optical design engineers. Provided troubleshooting automated production equipment problems (conveyer belts, line equipment). Supported development implementation solutions improve line performance reliability. Implemented process changes; maintained equipment building fiber mount units. Installed software, conducted upgrades, trained operators, identified ways reduce production costs. January 1994 January 1998 Company Name City State Research Development Assistant Scaled modeled low pressure chemical vapor deposition processes. Conducted uniformity experiment polysilicon film deposition. Worked identify transport phenomena chemical reactions influencing strategic processes. Called upon determine parameters fractional conversion depends flow rate inside reactor. Duties included final inspections creation quality documentation outlining inspection procedures. Maintained professional attitude handling laboratory work ensure verify expected results. July 1994 December 1997 Company Name City State Analytical Chemist Conducted analysis petroleum hydrocarbons, extraction oil grease, biological oxygen demand, total organic carbon. Prepared standard buffer stocks, blanks spikes determining analysis. Managed supervised project sampling analysis plan; converted data field executable sampling plan, securing laboratory services, ordering project supplies, providing chains custodies; demonstrated ability providing expert opinion results interpretation data quality usability project teams regulatory customers meet company regulatory deliverables milestones. Education 8 2012 Lee College City State Process Technology A.A.S GPA: GPA: 3.8 Process Technology GPA: 3.8 New Jersey Institute Technology City State Chemical Engineering Bachelor Science Chemical Engineering Skills API, approach, attention detail, basic, color, hardware, content, conversion, data analysis, documentation, downstream, drivers, film, interpretation, inventory, inventory control, ISO9000, laser, math, Excel, Microsoft Office, Outlook, PowerPoint, Word, Monitors, oil, policies, problem solving, processes, profit, quality, receiving, safety, shipping, specification, statistics, strategic, team player, troubleshooting, upgrades",AVIATION
"PROJECT COORDINATOR Highlights SKILL SUMMARY I well developed Time Management skills I work high standard, eye detail, goal orientated. I excellent communicate skills I establish maintain effective cooperative working relationships people levels I enthusiastic, passionate, motivated, honest reliable team player I work Strength base focused problem solving I well developed computer skills MS Office, Excel, Power Point Internet. I actively look opportunities develop skill base. Experience Project Coordinator Current Company Name Develop/maintain project schedule information using MS Project 2013 managing day day work priorities project manager team facilitating project resources using Demand Supply tool Develop/maintain risk registers escalating issues using communication stakeholders managing budget project using SAP Guri facilitate meetings event management training, meetings team stakeholders Monthly reporting Investment board Portfolio Office Previous Telecom NZ Ltd Business Process Co-ordinator: set new WBSE Capex Opex Projects arrange set new activity codes new employees Health Safety rep team coordinate staff moving new building Set new contractors equipment, access network buildings maintain contractor details e.g. end dates/extensions create manage Purchase Orders contractor payments arrange travel accommodation managers event management catering, bookings rooms team purchases team manage access online documents system coordination meetings: agenda preparation, audio video conference set minute taking Project Manager Birthright Wellington: The purpose project manage pilot enhance working relationships Government Department Child Youth Family non-Government agencies worked closely families children by: establishing Differential Response principals strengthen collaboration agencies facilitate cross agency training up-skill workers Government non-Government agencies. develop implement new way working communication stakeholders managing budget project Te Rito Co-ordinator: co-ordinate facilitate groups assess, monitor input Police reported family violence incidents facilitate case management meetings agencies. Organise facilitate monthly networking meetings set strategic plan ◦ project manage plan coming year ◦ monitor three monthly basis. project manage Community Action Fund ◦ media awareness campaigns ◦ ran weekly half hour radio show guest speakers agencies ◦ Organise events day activities. Quarterly reporting Ministry Social Development ◦ monthly reporting management group ◦ Wellington Ending Abuse Violence board trustees managing budget project Strengthening Families (SF) Co-ordinator Hutt Valley. Convene, facilitate monitor SF Meetings initial meeting reviews closure. Maintain record meeting information well review details effective timely manner. Write reports monitor statistics monthly management team. Promote present SF process government community agencies Organise, deliver facilitation training staff Co-ordinating Supervise Facilitation staff members Undertake project work needed community, SF assistance families/whanau young people. Maintain small discretionary fund. Teller Investment Advisor Co-ordinator 07/1996 12/1999 Company Name Head Teller/ Teller Duties Take care trust money, order send back cash required, balancing daily cash Provide quality customers service, promoting bank products Reconcile ATM Machine Co-ordinate Advisors throughout country Organise venues, accommodation, travel catering Make Induction packs arrange stationery new Advisors Do Monthly statistics Advisor Quarterly Reports Check Investment plans written Advisors return client within timeframe. LINZ Customer service, WINZ Call Centre, Wine Food 01/1989 01/1996 Company Name From 1989 1996 I worked different number positions fit lifestyle I raising young family. This included Ministry Justice-payroll, Superannuation Services, Westpac- support service, National Bank-updating customers information project work, LINZ Customer service, WINZ Call Centre, Wine Food tasting, Volunteer Community Work Women's Refuge Crisis Line Victim Support. Education Diploma Health Human Development, Frontline Management 2012 MS project Task Management 2010 March 2012 NZ Certificate Frontline Management Facilitating Adult Learning Training papers Presenting Impact Treaty Waitangi Social Policy papers Client centred Practice Skills Life First Aid Course Privacy Official Information Act Group Facilitation Facilitation Advanced Training Introduction Small Business Management Marketing Selling, Business planning Book-keeping Records, Taxation Finance marketing Presentation, Legal aspects Computer Skills, Selling Presentation Skills Supervision Workshop Diploma Health Human Development 6 papers 1) Human Development 2) Social Psychology 3) Counselling 4) Stress Management 5) Loss Grief Dying 6) Communication Certifications First Aid Course NZ Certificate Frontline Management Affiliations Volunteer Community Work Women's Refuge Crisis Line Victim Support Skills Customer Service, Payroll, Receptionist, Retail Sales, Statistics, Cash, Induction, Microsoft Project, Ms Project, Training, Adult Learning, Business Management, Business Planning, Finance, First Aid Course, Marketing, Presentation Skills, Taxation, Business Writing, Excel, Intermediate Representation, Ir, Ms Office, Problem Solving, Project Management, Team Player, Time Management, Visio, Visio 2000, Access, Basis, Budget, Case Management, Long-term Disability, Ltd, Networking, Opex, Payments, Project Coordinator, Project Manager, Purchase Orders, Sap, Telecom, Video Conference",BANKING
"SR.TOOLING DESIGNER Professional Profile Experienced Mechanical Designer creating high quality CAD models engineering drawings variety technical manufacturing industries experience working manufacturing advanced technology industries, designing, detailing, assembling, debugging, utilizing strong machine shop background. Design drafting experience includes: equipment tooling, fixtures, automated machines, structural steel detailing, sheet metal design, Engineering Change Order well Red Line drawing changes, weldment fixtures hands fabrication Autodesk Inventor experience release 10 2015 SolidWorks experience release 97 Plus Certified, Trained 2008-2009 Current work experience 2010. Drawing standards include compliant ANSI/ASME, ANSI/AWS, well ITAR, good understanding English Metric Geometric Dimensioning Tolerancing Techniques Qualifications Inventor modeling Drafting techniques Creating bills materials Detail-oriented Interpersonal skills Negotiation skills Experience Sr.Tooling Designer 01/2010 Current Company Name City State Using Autodesk Inventor 2012,2015 AutoCAD 2015 produce original tooling designs working drawings. Support domestic foreign manufacturing facilities trouble-shooting tooling design issues. Processed Engineering change requests prepare update drawings current standards. GD&T taskforce member working cross functional group make drafting changes standard Metal Packaging Division. Mechanical Design Engineer 01/2010 01/2010 Company Name City State Processed drawing changes Ion Beam coating chambers standard custom configuration chambers. Original design work simplify reduce interior shielding establish standard future configurations. Design drawing software SolidWorks. Mechanical Design Engineer 01/2010 01/2010 Company Name City State Retrofitted existing tooling designed additional features LeyBold coating chamber production work Created original part designs, solid models, detailing, Iges Step files solid model geometry and, PDF files in-house data file management Revised updated electronic drawing files providing hard copies latest revisions production teams Used standard methods insure work checked back projects correct file location. Design drawing software included SolidWorks. Mechanical Design Engineer 01/2010 01/2010 Company Name City State Worked design improvements existing environmentally controlled disk drive test chamber prepare production. Processed engineering changes 3D CAD solid model designs corrections existing solid models. Design drawing software included Autodesk Inventor. Mechanical Design Engineer 01/2010 01/2010 Company Name City State Created new tooling assembly fixture design improve production efficiency Original design two test prototypes one working model Fabricated, Assembled demonstrated use working prototype proof concept Design iteration prototype higher capacity assembly fixture used high volume production New part design, design reviews, solid modeling, 3D stereolithography file, detailing, Iges Step files solid models Design drawing software included SolidWorks. Mechanical Design Engineer 01/2009 01/2009 Company Name City State Original design work new parts fixtures Diode Array, well BAK MSP coating chambers Support processing design reviews, solid models detailed drawings Processed Iges Step files solid model geometry created PDF files in-house data file management Worked revisions update electronic drawing files created hard copies production use Design drawing software included SolidWorks 2009. Mechanical Designer 01/2008 01/2008 Company Name City State Supported project work director engineering process engineering changes custom coating chambers Solar Panels production line Working according tight schedule deadlines new part design creating solid model changes, detailed drawings weldments revisions updates electronic drawing files Processed ECO paper work, printing latest revisions Responsible original design new self-contained Solar Panel, custom mobile storage transportation cart Design drawing software included Autodesk Inventor 2008 Vault. Senior Mechanical Designer 01/2004 01/2008 Company Name City State Designed detailed custom coating fixtures tooling BAK, LeyBold, MSP coating chambers Designed original parts creating solid CAD models, detailed drawings, Iges Step files solid model geometry, PDF files in-house data file management SAP Processed revisions updates electronic drawing files, created hard copies latest revisions production use Supported machine shop manager Assistant Manager in-house machining work Backup operator maintainer 3D printing operations using Invision S2 Created CAD models downloaded solid model parts create working 3D stereolithography rapid prototype parts engineering test work analysis Aided mechanical fixture tooling equipment assembly rear projection light engines Direct design assistant head BAK LeyBold coating engineers two half years. Design drawing software included Autodesk Inventor 10. Education Associate Applied Science Machine Drafting Technology May 1992 Front Range Community College City State United States Machine Drafting Technology Skills 3D, Assistant Manager, AutoCAD, Backup, CAD, concept, drafting, features, file management, functional, drawing, machining, director, mechanical, modeling, Packaging, PDF, process engineering, SAP, SolidWorks, transportation, trouble-shooting",DESIGNER
"DIRECTOR BUSINESS DEVELOPMENT Summary Specializing sales related business, global account management new business development. Provide proven results-based relationship-building skills dynamic sales organization combine entrepreneurial drive business-management skills propel gains revenue, market share profit performance. Employ extensive International experience in-depth knowledge Aerospace Defense, Computing, Industrial Telecom markets. Cultivate excellent relationships existing customers new prospects. Highlights New Business Development Pricing Proposal Development P L Management Customer Relationship Management Strategic Planning Exceptional Customer service skills Key Account Management Contract Negotiations Management NPI/JDM/ODM Financials Budgeting Forecasting Experience Director Business Development December 2007 August 2014 Company Name － City State Generated several new accounts implementing effective networking marketing strategies increasing sales $120M maintaining targeted profit metrics. Developed innovative business plans expand vertical products offerings. Implemented account plans assure JDM/ODM computing business positioning company $100M new market growth. Developed global account strategy key Aerospace Defense accounts. Global Account Manager Managed key Computing Storage accounts resulting revenue increase $120M $480M exceeding 4% profitability targets. Developed worked multiple internal facilities assure customer service achieved key customer ""Supplier year Strategic Partnership awards 2 consecutive years. Developed key strategies expand market share utilizing end end vertical integration solutions. Regional Account Manager December 2001 December 2007 Company Name － City State Developed several new accounts provided regional sales leadership System Development Group. Directed activity assure new customer development financial sales target achieved. Developed 5 new customers increased revenue $10M $350 annually significantly exceeded profitability targets. Achieved Club 1 sales award recognized top 5% company sales representatives Director Sales July 1991 November 2001 Company Name － City State Developed initial sales strategy propel new revenue 20% year year growth rate Interconnect Systems Solution divisions maintaining 8% profit targets. Directed North America sales staff developed annual operating support 10X increase new customer. Provide annual budget sales input maintain customer forecast planning service targets. Team leader PCB Fab acquisition strategy. Quality Manager May 1981 May 1991 Company Name － City State Managed quality assurance staff PCB Interconnect products. Maintained budgets cost quality targets. Set statistical process control procedures quality assurance programs compliance Telecom standards. Created initial vendor qualification process outsourcing printed circuit board product. Developed Procurement quality strategy PCB outsourcing. Education Bachelor Science Industrial Education California University － City State US California University California, Pennsylvania Bachelor Science Industrial Education Certifications Sales Transformation Certificate Achievement CRM Training Certification (SalesForce.com) Professional Affiliations Developed several new accounts provided regional sales leadership System Development Group. Directed activity assure new customer development financial sales target achieved. Developed 5 new customers increased revenue $10M $350 annually significantly exceeded profitability targets. Achieved Club 1 sales award recognized top 5% company sales representatives Skills Sales, Pcb, Increase, Account Manager, New Accounts, Budget, Of Sales, Sales Staff, Budgets, Circuit Board, Printed Circuit, Printed Circuit Board, Process Control, Procurement, Quality Assurance, Quality Manager, Statistical Process Control, Telecom, Accounts By, Aerospace, And Marketing, Business Development, Business Plans, Customer Service, Increasing Sales, Integration, Integrator, Market Share, Marketing, Metrics, Networking, Odm, Receptionist, Retail Sales, Sales To, Solutions, Accounts And, Award, Company Sales, Regional Sales, Sales Award, Sales Representatives, System Development, Account Management, Budgeting, Contract Negotiations, Crm, Customer Relationship Management, Finance, Financials, For Sales, Forecasting, In Sales, Inspection, Ipc, Key Account, New Business Development, New Product Introduction, Npi, Pricing, Proposal Development, Relationship Management, Sales Organization, Sales Related, Salesforce.com, San, Selling And, Storage Area Network, Strategic Planning, Strategy Planning, Training",BUSINESS-DEVELOPMENT
"PROJECT MANAGER/CAD DESIGNER Experience 05/2015 Current Project Manager/CAD Designer Company Name Oversee manage commercial residential iron railing, security door, gate, window well cover projects. Interact customers (templating, timeframes, provide design ideas solutions, etc.). Coordinate installs in-house installers well contractors. Draft custom hand rails, stair rails, gates, doors along miscellaneous projects using Sketchup Pro. Provide shop detailed blueprints, cut lists, install sheets Answer fabrication questions. 06/2014 05/2015 Welder/Fabricator Company Name Make templates custom handrails. Fabrication installation commercial residential stair railings, deck railings balusters. On-site welding fabrication. 05/2012 09/2012 Strip vehicles Company Name Strip upholstery (seats, floors, convertible tops, headliners). Repaired seat foam, chrome, leather Address Pro, Shipping Company. 01/2010 10/2014 Miscellaneous inserting, packaging, hand work. Education 2014 Grandview High School － City State May 2015 Pickens Technical College － City State Certifications Safety welding *Oxy-acetylene welding cutting *Plasma torch cutting *Blueprint welding symbol reading *Positions 1-4 GMAW, FCAW, SMAW without backing *Knowledge destructive non-destructive testing *Entry level Aluminum GTAW carbon GTAW *2014 2015 SKILLS USA competition *Basic/SMAW/Semi-Automatic Welding Certificate *Basic/SMAW/Semi-Automatic/AWS Entry Level Welder Certificate *Basic/Entry/Advanced Welder Certificate *Advanced Welder Certificate *AWS Entry-Level Welder Certificate *SMAW Structural Welding Certificate *Semi-Automatic Welding Certificate Interests Mechanical Engineering Design *3D Printing Computer-aided manufacturing processes Skills 3D, Basic, Blueprint, blueprints, designing, doors, Layout, window, Multi-tasking, packaging, quick learner, reading, Safety, Shipping, tops, Welder, Welding Additional Information Achievements *Placed 3rd 2014 2015 SKILLS USA State Welding Competition *Maintained 3.6 GPA Grandview High School *Honors AP Classes Volunteer Experience *Food Bank Rockies Interests Activities *Mechanical Engineering Design *3D Printing Computer-aided manufacturing processes",DESIGNER
"BUSINESS DEVELOPMENT ASSOCIATE Summary Extremely determined, outgoing, passionate professional proven ability build rapport clients. Strong communication interpersonal skills make candidate successful seamlessly working clients, staff members, professionals various areas across different job levels. ​ Experience Business Development Associate 12/2015 Current Company Name City State Contact new existing clients discuss specific products could meet needs. Identify issues existing marketing material drive process improvements. Collaborate key client stakeholders document organizational challenges business objectives define client requirements. Prepare ad-hoc presentations proposals internal projects external clients. Conduct root cause analysis order identify data integrity issues needed adjustments Tableau's management reporting dashboards. Senior Financial Analyst 08/2014 12/2015 Company Name City State Worked partnership key multi-functional stakeholders identify risk, develop remediation strategy assist implementation effective control structures help mitigate potential risk. Gathered rules requirements Corporate Operational Risk team successfully implement enterprise wide Spreadsheet Policy; validated attribute data 1,000 spreadsheets, performed risk assessments gap analysis GBAM Finance lines business teams within six-month time frame. Developed led internal control training programs management employees responsible conducting key controls self-assessments across business lines. Operations Analyst 11/2009 07/2014 Centrally managed internal enterprise web-based application acted trusted point contact 2,000 users. Successfully on-boarded trained new users provided continuous support existing users system enhancements evolving functionality Successfully managed activities 4 team members multiple locations. Created training manuals targeted resolving even difficult customer issues. Developed, implemented monitored programs maximize customer satisfaction. Prepared provided detailed monthly departmental reports updates senior management. Developed rapport user base handling difficult issues professionalism. Led global User Acceptance Testing (UAT) application improvements; managed enhancements successfully coordinated testing results business development teams. Education BBA Management May 2009 James Madison University City State Skills Microsoft Office Suite Visio SharePoint Zendesk",BUSINESS-DEVELOPMENT
"MULTIMEDIA DESIGNER AND GRAPHIC DESIGNER Portfolio www.Artisterymedia.wix.com/creativeflow Summary A hardworking, focused determined artist looking obtain full-time position Graphic Designer. Technical Skills Adobe Photoshop Adobe After Effects Adobe Illustrator Adobe InDesign Adobe Premiere Adobe Dream Weaver Sketchbook Pro Intermediate Html Coding Microsoft Word Windows Troubleshooting Calculator, printer, fax machine, etc Microsoft Word Microsoft PowerPoint Accomplishments 2014 Civic Engagement Cover Design Winner Graphic Design Experience Multimedia Designer Graphic Designer Sep 2015 May 2016 Company Name － City State Worked branding logo design office well inside designing templates office's online services. Consulted clients poster designs conferences presentations leadership Boards. Graphic Designer/ Promoter Jun 2014 Current Company Name － City State Helped management team future events promotional tactics along designing promotional materials designed flyer's. FreeLance Graphic Designer Jul 2013 Current Company Name － City State Created graphics pamphlets, banners, screen graphics web graphics church. Helped film design created effects bumps message series. Free Lance Digital/Graphic Designer Aug 2009 Current Company Name － City State Freelance designed networked Clients upon request. Education Bachelor's Fine Arts (B.F.A) Digital Art Design 2016 Towson University － City State United States Digital Art Design Community College Baltimore County － City State United States",DESIGNER
"CONSTRUCTION WORKER Summary A motivated hard working individual willing learn accomplish task giving me, I've always dependable reliable. Motivated get along well others exceed expectations. Thrives fast-paced environment works complete projects quickly efficiently. Experienced Construction Laborer knowledgeable tools, materials methods used road construction. Highlights Demolition Asphalt Excellent driving record Strong communication skills OSHA Certified Construction Workers Union Local 265 Accomplishments Residential construction Sandbagging Traffic Control Laying liner. Accomplishments Lead crew 6 general construction laborers workers year. Experience Construction Worker March 2012 October 2014 Company Name － City State Planted Plants ground Cincinnati city parks, Cleaned parks. Construction Worker March 2008 March 2012 Company Name － City State Flagged Traffic set traffic control. Construction Worker August 2005 February 2008 Company Name － City State General Cleaning college dorms year. Helping foreman needed assist ceiling tile. Construction worker/ Painter June 2005 Current Company Name － City State Painting, Cleaning remolding houses apartment's. Skills Painting Education High School Diploma 1 1985 West Fulton High School － City State United States Drexel J. Thrash Training Center",CONSTRUCTION
"HR VOLUNTEER ASST. MANAGER Professional Summary I dedicated every project I worked strong undergraduate graduate credentials including five years experience Assisting Management Human Resources. I look expand knowledge increasing chances future career opportunities completing Doctorate business program. Educating full time student puts position operate industries Manufacturing, Government, Healthcare, industries alone would increase earning potential. Being educated aspects business help operate organization needed Masters Degree Business Administration, along able comprehend needed organization succeed. My aspiration completing MBA program helping allow work top management positions along allowing show skills gained education. Skills Human Resource Management Product Design Development Strategic Warehouse Management This I added knowledge run organization ethical manor making sure aspects true organization, making sure policies regulations met within timely manner making sure organization suffer paying unwanted fees taking organizations cash flow. Knowing get product service receiving location time another aspect key points learned undergrad education learning Entrepreneurship. Master Business Administration Grand Canyon University Dates From (2016) Current/ Expected graduation date (04-2018) Key points education: Marketing Management Economics Leadership Organizations Operations Management Quantitative Methods Managerial Accounting Finance Strategic Management Extremely organized Conflict resolution Self-motivated Process implementation Staff development Client assessment analysis Risk management processes analysis Project management Strong verbal communication Budgeting finance Team liaison Human Resource Management Product Design Development Strategic Warehouse Management This I added knowledge run organization ethical manor making sure aspects true organization, making sure policies regulations met within timely manner making sure organization suffer paying unwanted fees taking organizations cash flow. Knowing get product service receiving location time another aspect key points learned undergrad education learning Entrepreneurship. Master Business Administration Grand Canyon University Dates From (2016) Current/ Expected graduation date (04-2018) Key points education: Marketing Management Economics Leadership Organizations Operations Management Quantitative Methods Managerial Accounting Finance Strategic Management Extremely organized Conflict resolution Self-motivated Process implementation Staff development Client assessment analysis Risk management processes analysis Project management Strong verbal communication Budgeting finance Team liaison Work History HR Volunteer Asst. Manager Company Name City State January 2009 volunteer assistant Human resource manager Company Name City State August 2009 September 2014 Assist handling common workplace disputes Assist maintaining employment policies inform staff Assist hiring, firing, disciplining staff Assist Handling compensation benefits Assist creating new benefits Assist setting salaries certain positions, organize benefits like healthcare pensions. volunteer assistant Human resource manager January 2014 Assist handling common workplace disputes Assist maintaining employment policies inform staff Assist hiring, firing, disciplining staff Assist Handling compensation benefits Assist creating new benefits Assist setting salaries certain positions, organize benefits like healthcare pensions. Skills Advertising, BA, benefits, Business Administration, Business Strategy, cash flow, Economics, Employee relations, Finance, firing, hiring, Human Resource Management, Leadership, Logistics, Managerial Accounting, Marketing Management, Operations Management, Organizational, Performance management, policies, Product Design Development, profit, receiving, Scheduling, Strategic, Strategic Management Advertising, BA, benefits, Business Administration, Business Strategy, cash flow, Economics, Employee relations, Finance, firing, hiring, Human Resource Management, Leadership, Logistics, Managerial Accounting, Marketing Management, Operations Management, Organizational, Performance management, policies, Product Design Development, profit, receiving, Scheduling, Strategic, Strategic Management Education BA Entrepreneurship, Specializing Logistics Ashford UniversityDates From (2010) To 2015 key points education: Advertising New Business Strategy Organizational Management Organizational Dynamics MBA Business Administration Grand Canyon University City State 2018",HR
"SUBSTITUTE TEACHER Professional Summary Enthusiastic self-motivated professional, experience youth worker, seeks opportunity enhance existing skills working vulnerable children families. I familiar challenges difficulties children living stressful family situations face keen offer support facilitates lasting change. In work students, I direct experience impact abuse neglect children's development functioning. I wish work partnership professionals ensure children grow achieve full potential safe, loving environments whether home birth family alternative settings. Core Qualifications Analytical Thinking Applies logic solve problems get job done. Knowledge child development impact abuse/trauma children's functioning Even Temperament Controlling emotions retaliating negative behavior. Excellent communication Can use language effectively gather information facilitate exchange ideas. Decision Making Can make decisions take responsibility them. Ethics Has personal professional ethics fosters diverse respectful workplace. Interpersonal Relations Exhibits respect understand others maintain professional relationships. Interpersonal Awareness: The ability show empathy others. Listens well responds non-threatening way. Results Oriented Achieves goals timely manner providing excellent client service. Experience April 2015 Current Company Name City State Substitute Teacher Carried programs study prescribed lesson plans. Built rapport relationships students, families staff. Created classroom environment orderly conducive learning appropriate maturity interests students. Guided learning process toward achievement curriculum goals designated outcomes. Established maintained consistent boundaries students regards conduct behavior. Ensured students struggling at-risk failing receive appropriate support needed. Explored reasons behind student's truancy poor attendance order refer onwards school counselors. Worked partnership school staff achieve learning outcomes. Maintained communication teachers family's regarding student's achievements. Was mindful reported incidents abuse, exploitation neglect appropriate professionals line district policies. August 2012 August 2015 Company Name City State Youth Worker Built one one relationships students various ages, ethnicities backgrounds. Provided life skill training (budgeting, personal responsibility, integrity, job skills, etc) mentoring students. Assisted students planning college/university attendance. Supported students grow self-esteem, positive coping strategies, social skills. Appropriately discussed difficult/traumatic life experiences students (i.e. poor self-esteem, bullying, stressful home life, removal birth family, foster care, etc); helping address negative emotions/beliefs surrounding experiences. Empowered students develop skills leadership, communication, decision-making, healthy boundaries. Provided support students learning difficulties. Maintained close links parents/family communicate child's progress. Encouraged involvement parents/family participating school related activities. Reported incidents child protection/neglect line CRU policies. Took lead planning organizing successful fundraisers benefiting students' ongoing development. Liaised local community enhance relationships CRU. Assessed, budget, execute organizational goals. Developed Bible studies students. Built relationships people generate financial support occupation. September 2010 August 2012 Company Name City State Mechanic Performed maintenance airport airline facilities equipment. Performed regular preventive maintenance corrective maintenance. Submitted manual encoding. Fixed manage conveyor belts carousels. Installed repaired fire safety doors. June 2007 September 2010 Company Name City State Baggage Handler Assisted customers luggage. Helped check-in customers bags boarding passes. Reported left behind luggage contacted owner. Managed checkpoint security lanes. Education Dallas Theological Seminary-Houston Campus Master Arts Christian Education Christian Education 2013 City State Bachelor Science Christian Leadership/Biblical Studies Christian Leadership/Biblical Studies Skills · Computer literate valid Texas driver's license/insurance · Great communication note-taking skills ​",TEACHER
"ADMINISTRATIVE ASSISTANT Summary Determined proactive Administrative Assistant works sense urgency anticipate needs senior-level executives. Thrives fast paced, dynamic environment. Highlights Microsoft Office proficiency Proper phone etiquette Articulate well-spoken Time management Excel spreadsheets Meticulous attention detail Professional mature Strong problem solver Invoice processing Works well pressure Human resource laws knowledge Social media knowledge Understands grammar Appointment setting Database management Customer service-oriented Labor relations Payroll Mail management Meeting planning Travel administration Brand development Multi-media marketing Trade shows Google analytics Knowledge market trends Direct mail campaigns Special events planning Adobe Illustrator Adobe InDesign Skilled negotiator Floor set design POS systems knowledge Retail buying Friendly outgoing Employee scheduling Superb sales professional Administrative support specialist Self-starter Executive presentation development Business correspondence Organized High-end fashion knowledge Strong communication skills Accomplishments Sales Surpassed sales goals 25%. Increased sales 50%-75% two year period. Managed successful sales team 25+ members consistently exceeded sales goals 15% month. Process Improvement Created new departmental procedures manual. Assessed organizational training needs. Competitive Analysis Performed competitive analysis make recommendations future company growth. Marketing Implemented marketing strategies resulted [X%] growth customer base. Creative Problem Solving: Resolved product issue consumer testing. Formally recognized playing instrumental role implementation cost savings measures. Planned executed aspects major office headquarter move. Experience 01/2014 Current Administrative Assistant Company Name Calendar Management; overseeing/scheduling appointments, meetings, travel arrangements, catering preparations, etc. Provide general administrative support working special projects assigned designated departments (sales, PR, licensing e-commerce). Assist showroom account executives sales appointments Recording updating sales reports; analyzing trends opportunities growth based accounts price point. Overseeing new door approvals licensing accounts; researching new prospects, scanning filing incoming contracts executed. Maintain licensee internal directories, door distribution lists, seasonal line sheets price points. Preparation business reviews, presentations, market recaps, bi-monthly selling information. Responsible measuring, reporting analyzing key performance indicators e-commerce site. Managing analytics programs evaluate site performance improve conversions. 10/2010 01/2014 Assistant Director Company Name Developed several business building programs incentives, including limited to, rewards program, membership program, weekly/yearly promotions, staff education training, etc. Handling buyer responsibilities; purchases high volumes company retail inventory, analyzing sales trends, consumer preferences seasonal variables purchasing allowances fluctuations. Fulfilling high volumes calendar management, overseeing approximately 25-employee work schedules (appointments, travel arrangements, meetings, time-off, coverage, etc.). Coordinating creating visual merchandising marketing collateral; preparing in-store displays, web/print advertisements, brochures, gift cards, web-pages, banners, etc. Designing trainings, protocol manuals evaluation rulers new hires existing employees areas including customer service, service performance/quality, retail/up selling, etc. Preparing biweekly payroll, ensuring payments accurate based employee commissions/hourly wages tax information file. Overseeing delivered customer service, ensuring upheld use company standards addressing consumer complaints, discrepancies, etc. Executing company ""HR"" obligations; advertising job opportunities, interviewing/hiring, trainings, evaluations, pay negotiations, terminations, vacation/time-off requests new hire paperwork/document verification. 09/2010 01/2011 Technical Design Intern Company Name Attending daily fit meetings; evaluating status functionality samples based updates approving production. Creating/updating line sheets, updating tech-packs garment costing specifications Support staff; assisting CAD updates/changes, organizing line books, scheduling fit models, meetings, etc. 07/2010 08/2010 Public Relations Intern Company Name Updating daily log Google Alerts brand features press Formally documenting archiving press releases/clippings Coordinating sample traffic PR dept. celebrities, photo shoots magazines, etc. Confirming/tracking return samples accounts/contacts Planning preparing high-profile events, ensuring necessary items available execution. Event list includes First Fashion Night Out (at flagship store w/ guests Anna Wintour Kate Hudson), Hamptons Pop-Up Store, etc. Education 2015 Bachelors Business Administration Fashion Merchandising LIM College － City State Skills Familiar HR functions/duties Proven abilities account management Strong analytical skills Superior communication skills Proficient MS Office, Adobe Illustrator, In Design Photoshop Languages Fluent English Spanish",PUBLIC-RELATIONS
"BILINGUAL DOMESTIC VIOLENCE ADVOCATE Skills Word programs (including Excel Access), EPIC electronic medical records, database Efforts Outcome (ETO). Working knowledge SAS R. Experience Bilingual Domestic Violence Advocate Sep 2015 Nov 2016 Company Name － City State Provided advocacy services appropriate client needs caseload approximately 30 clients, person and/or phone contact. Advocacy services included crisis intervention, risk assessment, safety planning, supportive counseling, assistance accessing community resources. Covered on-call service one two times week, average. On-call service entailed serving first responder intimate partner violence referrals hospital, well self-referrals community. Documented Passageway database (ETO) EPIC appropriate. Utilized various clinical strategies work clients. Provided clients psycho-educational resources regarding interpersonal violence. As appropriate desires, worked clients improve thoughts behaviors utilizing coping skills, including behavioral activation meditation among others. Developed led presentation regarding basic concepts around gender identity, order increase program knowledge regarding transgender genderqueer populations. Presentation available goo.gl/dFT7at. Invited participate Brigham Women's Hospital Schwartz Rounds (Schwartz Rounds nationally-recognized program panel healthcare providers discuss providing compassionate care particular case). In panel, providers I discussed delivery collaborative, trauma-informed care transgender woman color survivor multiple forms violence. Please see http://bit.ly/2n0VylG article presentation. Intern Sep 2014 May 2015 Company Name － City State Assessed mental health, physical health supportive services needs ten children families per week conducting biopsychosocial assessments clinical strategies. Collaborated professionals agencies provide trauma-informed care family presented suspected and/or confirmed child abuse. Engaged families strengths-based helping relationship order provide active referrals various local mental health agencies, community programs, government organizations. Conducted weekly pediatric mental health screenings children ages 3-21 sought individual mental health services. Participated weekly Child Family Mental Health Meetings monthly Pediatric Team Meetings discuss holistic well-being patients families. Developed led presentation regarding issues related youth self-harm, order increase department knowledge around issues. Presentation available goo.gl/Ea4QNR. Corps Member, City Year. Jul 2013 Jun 2014 City State Mentored tutored 7th grade students Markham Middle School South Los Angeles. Referred students Behavior Counselors, Attendance Counselors, Gang Intervention Program Counselors appropriate. Collaborated counselors order assist students improving trauma symptoms, behavior, academic performance quality life facets. Engaged collateral contacts family members discuss behavior, mental health academic performance. Created executed extra-curricular behavior programming four students. All students met City Year impact goals improving least one point three character traits, outlined using KIPPs character growth assessment. Proposed directed High School Fair. Representatives eight local magnet, charter private high schools present, informational materials three schools distributed. Around 80 parents students attended. Research Assistant Jun 2010 May 2011 Company Name － City State Acquired incorporated input local community members research. Conducted, transcribed coded interviews parents children (ages seven twelve) regarding animal behavior evolution using interactive museum display children's books. Analyzed data measure community members' understanding evolution. This information later used following research paper: Shtulman, A., Checa, I. 2012). Parent-child conversations evolution context interactive museum display. International Electronic Journal Elementary Education, 5(1), 27-46. Languages Bilingual biliterate- Native fluent Spanish speaker lived Spanish speaking countries. Experience working many Spanish Education Training Master Public Health Epidemiology, Maternal Child Health 09/2017 Boston University － City State Epidemiology, Maternal Child Health Completion Maternal Child Health Leadership Education Program Master Social Work Clinical Social Work 06/2016 Boston University － City State Clinical Social Work Bachelor Arts Psychology 05/2013 Occidental College － City State magna cum laude Psychology Skills academic, basic, color, interpersonal, counseling, crisis intervention, client, clients, database, delivery, dFT7, electronic medical records, forms, gl, government, http, Leadership, materials, Meetings, Mental Health, Access, Excel, Word, programming, speaker, quality, research, risk assessment, safety, SAS, fluent Spanish, Spanish-speaking, Spanish speaking, phone, trauma",ADVOCATE
"FINANCIAL ACCOUNTANT Professional Summary Client-focused Sales Representative 8+ years providing solutions customers. Solid understanding systems program areas]. Top producing sales professional expert Solar industry. Dynamic communicator consistently exceeds goals company expectations. Regulatory Reporting Supervisor 8 years experience. Areas expertise include Accountng Finance reporting skills. Skills USGAAP principles Cash flow analysis Accounting operations professional Oracle proficiency Hyperion Financial Management specialist Account reconciliation specialist MS Office Suite Budget analysis Experience Regulatory filings FFIEC 031 041 Call Reports FRY9C Filings Fiscal budgeting Strong MS Word Excel Accounting procedures consultant Invoice payment transactions Operations analysis Consolidations Finance accounting Strong banking ethics Balance sheet expertise USGAAP principles Cash flow analysis Accounting operations professional Oracle proficiency Hyperion Financial Management specialist Account reconciliation specialist MS Office Suite Budget analysis Experience Regulatory filings FFIEC 031 041 Call Reports FRY9C Filings Fiscal budgeting Strong MS Word Excel Accounting procedures consultant Invoice payment transactions Operations analysis Strong verbal communication Self-motivated Budgeting finance Team leadership Data management Consolidations Finance accounting Strong banking ethics Balance sheet expertise Staff development Risk management processes analysisonflict resolution Project management Work History Financial Accountant 11/2017 03/2018 Company Name – City State Ensured communication compliance accounting policies procedures AAA Northeast Subsidiaries (Club) Analyzed financial information communicated various departments subsidiaries Club Finance. Prepared monthly journal entries accruals monthly close process. Provide prepare monthly financial statements executive management. Prepare monthly reconciliations account analysis senior management Prepared financial Information using Vlookup, Pivot Tables updated financial schedules using Excel. Solar Energy Consultant 05/2017 Current Company Name – City State Called Residential Commercial customers solar needs. Work networking groups build relationships increase sales. Building sales utilizing social media marketing, trade shows techniques generate sales. Created self generated leads going door door established neighborhoods using sales techniques acquired training classes. Prospected, qualified secured new business small-to-medium sized clients using strategic selling skills. Solar Energy Consultant 03/2014 05/2017 Company Name – City State Managing Ambassador Program. Created network steady referral business. Educated customers homes alternative clean energy solutions. Designed Solar Systems determine weather customer would able benefit it. Business Analyst III 04/2016 03/2017 Company Name – City State Perform complex general accounting functions including preparation account analysis balance sheet reconciliation Perform ad hoc analysis Lines Business ensure proper mapping lines general ledger accounts monthly basis. Provide analysis Lines business entities ensure procedures met maintained separation process. Efficiently effectively participates large complex projects across business units, product lines business processes focus banking application systems interfacing general ledger/reporting systems Possess strong understanding financial statement accounting concepts including general ledger test environments, system processes balance controls. Assures transaction flow diagrams financial data mapping documents identify control points, mitigate risks eliminate non-value added processes. Treasury Analyst 07/2012 07/2015 Company Name – City State Performed complex general accounting functions, including preparation journal entries, account analysis balance sheet reconciliations. Proposed published metrics KPIs incorporated monthly financials scorecards. Collected reported monthly expense variances explanations. Performed periodic budgeting/modeling project monthly cash requirements. Established operational objectives work plans delegated assignments subordinate managers. Analyzed researched reporting issues improve accounting operations procedures. Modified comprehensive financial reporting package reflect growing organizational complexity. Prepared accurate financial statements end quarter. Derivatives Middle Office Analyst 02/2005 07/2012 Company Name – City State Performed complex general accounting functions, including preparation journal entries, account analysis balance sheet reconciliations. Prepared accurate financial statements end quarter. Prepared financial pages presentation senior management. Maintained [100]% accuracy calculating discounts, interest commissions. Facilitated successful internal external audits sound thorough documentation. Posted receipts appropriate general ledger accounts. Balanced monthly general ledger accounts accurately record cost month end accruals. Reconciled debit reports, margin reports trade settlement reports reach in-house goals objectives. Used investment instruments complex option hedging strategies trading scenarios, including fixed income equity securities. Enhanced operational risk application capture regulatory findings agencies SEC OCC. Consolidated financial data materials key leadership meetings. Complied regulatory requirements, including Bank Secrecy Act, Anti Money Laundering, OFAC, USA Patriot Act, Privacy Act Community Reinvestment Act. Maintained strict confidentiality bank records client information Maintained friendly professional customer interactions. Regulatory Reporting Supervisor 11/1997 02/2005 Company Name – City State Trained new team members applying due diligence procedures regulatory mandates. Audited documented processes procedures new accounts department. Wrote procedures internal external auditing purposes. Complied regulatory requirements including Bank Secrecy Act, Anti Money Laundering, OFAC, USA Patriot Act, Privacy Act Community Reinvestment Act. Trained directed 4 new hires department orientations. Enhanced operational risk application capture regulatory findings agencies SEC OCC. Modified comprehensive financial reporting package reflect growing organizational complexity. Maintained integrity general ledger, including chart accounts. Analyzed monthly balance sheet accounts corporate reporting. Generated financial statements facilitated account closing procedures month. Analyzed researched reporting issues improve accounting operations procedures. Supervised coordinated projects external auditors examiner evaluations. Articulated audit findings, risks detailed recommendations upper management. Reported internal control issues management supplied comprehensive recommendations mitigate associated risks. Education Bachelor Science Accounting 1993 Rhode Island College City State Accounting Skills Account reconciliation, Budget analysis, business processes, Cash flow analysis, due diligence, external auditing, external audits, Financial Management, financial reporting, financial statements, financial statements, general ledger, general ledger accounts, Hyperion, Oracle, Pivot Tables, sales, trade shows",ACCOUNTANT
"MARKETING PUBLIC RELATIONS MANAGER Summary Decisive Marketing Manager drives company growth creative innovative marketing strategies. Skilled analyzing market trends customer needs develop highly-effective targeted marketing campaigns. Experienced Restaurant Manager oversaw high-volume, multi-million dollar restaurant. Versed planning daily operations, staffing inventory management. Highlights Brand development Brand recognition optimization Knowledge market trends Quality leadership Operations management Full service restaurant background Hiring training Ability handle fast-paced environment Experience MARKETING PUBLIC RELATIONS MANAGER April 2015 Current Company Name － City State Roles Responsibilities: • Develop execute integrated campaigns drive awareness, press, traffic revenue, including public relations initiatives, social media campaigns, promotions, partnerships, on‐ offpremise events, giveaways sponsorships. • Drive creative brainstorms generate bold, inventive ideas. • Collaborate restaurant teams, well corporate culinary, operations accounting, activate initiatives, determining budget, timeline, staffing, training, methodology tracking evaluation. • Oversee multi‐channel messaging communications current prospective guests email marketing, website, social media, public relations, in‐store signage, printed collateral loyalty program. • Direct help manage various regional public relations agencies, overseeing strategy, media outreach reporting. • Manage press inquiries, including facilitating person, phone email interviews; materials requests; media training chefs, sommeliers, managers executives; paid unpaid filming opportunities; celebrity chef appearances. • Supervise creation regional public relations marketing materials maintaining consistent brand standards. • Represent The ONE Group brands industry events cultivation local regional relationships restaurant, hotel, promotional, event, charity, agency vendor partners. • Develop manage marketing budget, effective tracking costs spending, executing promotional activities programs within agreed upon budget. Prepare, participate lead marketing portion P&Ls monthly. • Monitor, review report department activity results. • Manage three venues associated deliverables. Qualifications: • Marketing public relations‐related degree equivalent professional qualification, followed minimum 5 years industry experience. • Experience aspects developing implementing marketing, advertising, public relations, digital promotional programs meet brand objectives. • Experience managing team and/or multiple venues/departments. • Positive self‐starter strong sense accountability commitment excellence. ASSISTANT GENERAL MANAGER April 2012 April 2015 Company Name － City State Day-to-Day Management  Manage, lead mentor floor Managers Staff  Ensure service maintained utmost quality levels  Develop risk management mitigation strategies  Represent The ONE Group investigating, answering settling grievances absence General Manager Director Food Beverage  Maintain corporate mandates  Update track daily reports Staffing Team Development  Analyze staffing requirements, develop iteration plans, assess opportunities future growth  Interview, screen, recruit job applicants  Coach train management staff  Responsible Team performance – morale, productivity, energy Fiscal Responsibility  Monitor activities expenses  Assist setting monitoring sales forecasts profitability reports  Keep General Manger informed sales key issues  Increasing sales marketing, networking incentives staff raise guest check average.  Assists maintaining budgeted revenues, cost sales (COS), labor, supplies operating cash flow (OCF)  Reviews monthly profit loss statement (if assigned) acts variances Education Bachelor Science Marketing Business 2011 Marymount Manhattan College － City State USA",PUBLIC-RELATIONS
"PATIENT ADVOCATE Summary Seeking opportunity Management/HR Department professional experience education allow make immediate contribution, integral part progressive organization. Education Training HealthCare Administration- Human Resources 2017 Herzing University- Online － City State Unitted States Bachelor Science Management Human Resource Management 2009 Kaplan University － City State United States Business Administration Management 2007 Kaplan University － City State WFHM Reverse Mentoring Senior Management 1983 MSTA Business College － City State WFHM Diversity Program MBA 2011 Chuck Bishop/ Eric Stoddard Diverse Leaders Program CRA Best Practices Project October 2011 Business Administration Management Learning Development Springfield, IL Human Resources Mentor- Jennifer Cultip Smith HR Manager NC Experience Patient Advocate May 2017 Current Company Name － City State As patient advocate, I responsible developing, revising implementing policies procedures needed. Facilitates patient complaint/grievance process, positive patient experience. Making rounds unit daily, visit new admissions also identify patients' needs issues visit patients advocate behalf. Actively working unit leaders staff assign assure follow-up action taken quickly resolve issues. Documenting reporting trends patient attitudes /or obstacles delivery immediate service recovery. Investigates referrals/complaints review records discussion appropriate individuals objective, thorough tactful manner. Participates staff community education patient rights, complaint procedure related issues requested. Generate weekly/ end month reports track IRIS reports, discharge phone calls reporting back unit leaders positive/negative feedback. Training, coaching, delegating work responsibility. Office Support March 2015 Company Name － City State Managed day day operations minimal supervision Created reports, Purchased office material. Performs complex, clerical services Intact Services. Provide clerical support team supervisor staff, delegated work flow. Including limited mailing, filing, scanning confidential documents, extensive communication statewide agencies business managers financial managers. Review bill within five (5) working days receipt accuracy completeness. Notify Purchase Of Service (POS) agency adjustment bill must made due incorrect information submit bill payment. Prepare Billings completed accurate processing remove inaccurate entries CFS form. Sent incorrect cases POS agency corrected re-billed. Created new Bureau Operations Intact Family Services Billing Process Manual. Created billing tracking system incoming bills, business managers; POS intact email distribution list. Review bill within five (5) working days receipt accuracy completeness. Notify Purchase Of Service (POS) agency adjustment bill must made due incorrect information submit bill payment. Prepare Billings completed accurate processing remove inaccurate entries CFS form. Sent incorrect cases POS agency corrected re-billed. Created new intact billing work flow SACWIS billing staff. Operations Team Lead September 2002 January 2015 Company Name － City State Interact act liaison business clients, business partners, internal external staff, update share point sites. Review certify system access team members. Prepare agendas, materials; coordinate room/equipment reservations. Manage electronic calendars; schedule meetings, appointments, conference calls. Conduct interviews make hiring recommendations. Contribute participate team coaching performance development discussions. Pre-Screening Candidates Interviews. Facilitate feedback discussions individuals. Participate conduct team member training. Create offer Letters Hiring Kit. Ensures team's acquisitions completed time accurately. Planning, coordinating, monitoring daily activities; ranging routine moderately complex work major corporate environment. Reviewing, prioritizing, distributing daily work meet deadlines goals. Monitoring work progress making adjustments needed. Effectively trains staff duties, responsibilities, expectations. Accomplishments Founder Women Embracing Diversity Non-Profit Women's Support Group Organize Women Conferences/ Plan Activities. Skills acquisitions, agency, Billing, Billings, clerical, Coach, coaching, clients, email, Senior Management, filing, financial, Hiring, Human Resources, HR, Information Security, Letters, mailing, materials, MBA, meetings, Mentor, Mentoring, Access, PowerPoint, share point, Windows XP, Microsoft word, Networking, POS, Presentations, progress, scanning, supervisor, Excel, Generating Reports, MyRounding Application Press Ganey",ADVOCATE
"BUSINESS DEVELOPMENT EXECUTIVE Summary An achievement driven professional highly skilled sales, product development, strategic marketing Salesforce lead management. Creative extensive knowledge industry sales points, consumer markets. Dynamic communicator consistently exceeds goals expectations. Skills Brand development Analyzing market trends Established track record exceptional sales results Account Management Excellent negotiating tactics Skilled multi-tasker SalesForce lead management Strong interpersonal skills Experience Company Name January 2017 Current Business Development Executive State Responsible growing Ceridian's business throughout Canadian Enterprise Market Collaborates internal stakeholders develop strategic GTM Works internal marketing team develop campaigns targeted market Manages introduction new programs and/or features within Ceridian consumer base Conducts market research, profiles customers, makes presentations participates sales calls marketing events establish customers determine market segment revenue potential Develops implements marketing sales strategy securing and/or increasing market share, sales profit Participates quarterly QBR's. Company Name November 2015 January 2017 Solutions Analyst City State Reviewed new customer orders manually enter data SAP. Processed transactions pertaining designated vendor. Provided information guidance vendor products programs. Company Name October 2012 October 2015 Product Marketing Specialist City State Owned communication Vendor Partner business strategy internal partners (Sales, Purchasing, Marketing Services) Consumer sales rep marketing 5LINX convention seminars including marketing, branding consumer relations. Met interacted regularly Vendor Partner reps, management, executives make formal presentations product trends, performance, profitability results product line promotions Assumed leadership role department vendor meetings assigned projects. Company Name December 2011 July 2012 Project Coordinator/ Sales City State Created publications focused key business sectors reaching corporate-level executives worldwide. Delivered content print online media. Developed maintained long-term relationships vendors clients. Consistently hit exceeded sales goals. Built strong client relationships provided value-adding services. Developed sales strategies negotiated closed profitable projects. Education Training Miami Dade College 2013 Marketing Management Real Estate City State Marketing Management Real Estate",BUSINESS-DEVELOPMENT
"SOFTWARE ENGINEERING MANAGER Summary Experienced software engineer, hands-on engineering manager 20+ years product development experience broadcast media, 10+ years experience leading development teams (20+ engineers), hiring (10+ offers, 40+ interviews), HR personnel procedures, performance reviews, project transitions. Experience 09/2009 Current Software Engineering Manager Company Name － City State Visual C++, Windows, STL, OOP, MFC, threads, file maps, ATL, IPC, FTP, TCP, HTTP, XML, JSON, services, web services, REST API, SOA, media formats standards, codec SDK integration, MPEG-DASH, API design documentation. BCD spinoff Imagine 2013) Nexio video servers applications facilitate collaborative workflow Nexio LAN video servers, services applications running various nodes. Media comes proprietary SAN generic storage NAS. Development team management, Nexio servers' applications, Playout business unit: Relocated IL CA, took larger role, video server applications well. Led team 6 Burbank, team 8 Naperville, team 8 (indirect report) Beijing. Introduced peer reviews, repurposed components, 3 teams collaborated one large team. Adopted Scrum since 2014 (ScrumMaster), team 3 6 Burbank; Naperville office closed 2013. Team migrated source revision control Mercurial Jenkins, 30+ products. Recipient ""Reuse Innovation Award"" IP reuse, major factor Server business unit turnaround. Released deliverables Nexio Software Suite 6.0, 7.0, 8.0, Global Proxy Suite 2.5, 3.0, 3.5 Initiated, architected executed SOA concept completion facilitate decoupled UI clients, 2 web services 10 services, selected hands-on projects include: Hercules web service web player solution based MPEG-DASH Created C++ engine process URI, handle sessions, deliver segmented MP4 atoms (H.264, AAC) Provides dynamic HTML5 player page; JavaScript source based dash JS. Supports multiple raster sizes bit rates; ""ready go"" ""just time"" sessions. Team helped providing C# web service framework, CLI bridge layer, device testing. Published functional, REST API, URI specification document. JSON services TCP stack using C++ part SOA Created API framework classes; multi-threaded server side socket classes. Created header JSON parser top open source ""rapid json"" SAX style reader. Developed new services: Content Manager, Helper, Picon, Requestor. Evolved services: Encoder, GPRX, Helios, MB, Scavenger, Transcoder. Guided GPRX, Helper, Requestor completion. Published 10 JSON protocol API documents 3rd party in-house use. Content Manager service primary-backup workflows Multi-threaded rules based engine manage media contents two domains. Architected developed new UMID based solution (gen 2) new workflow needs scalability. Scavenger, Transcoder low-res proxy management Needed solution improve legacy products, required regular hand holding, remained escalated. Proposed new approach, teamed up, successfully wrote two new 24/7 products. MediaBase DLL, desktop explorer assets (C++, MFC) Guided optimize original implementation 200K IDs meet storage scalability needs. Achieved constant UI performance milliseconds regardless user operation. Proposed introduce ""dta-handler"" architecture ftp-server Approach helped consolidate media formats one product build, scalability. Team added one converter DLL per media container format import export. 11/2005 08/2009 Software Engineering Manager Company Name － City State Development team management, Nexio editing applications: Led team 8 Naperville, team 8 (indirect report) Beijing. Hired, mentored built core editing team size 8, collaborated expanded team Beijing. Established development process document consistent procedures peer code review guidelines. Team established crash dump analysis procedures help troubleshoot hard repeat issues. Released deliverables Video Editing Suite 2.5 Proposed architecture teamed develop server integration modules video broadcast workflows. 08/1997 10/2005 Principal Software Engineer Company Name － City State Harris Corporation acquired Leitch) Architected, designed, implemented fundamental DLL components evolution video editing product, major projects include (C++, Win32, threads, GUI): Interactive playback architecture Media file reader writer components, scalable decoder encoder architectures. Video audio rendering engines Hardware integration modules, critical part business success post-production space. Interactive picon waveform drawing components 64-bit Unicode migration modules 4 million lines code. 08/1994 07/1997 Software Engineer Company Name － City State DPS acquired Star Media; Leitch acquired DPS 2000). Star Media, technology startup, created video editing software Velocity post-production space, developed projects include Project media management tools, Render Bank, video effects. Education M.S Computer Science Illinois Institute Technology － City State Computer Science B.E Electronics Communication Engineering National Institute Technology － City India Electronics Communication Engineering Products: http://www.imaginecommunications.com/products/playout/video-servers Skills API, Approach, ATL, audio, backup, broadcast, C++, CLI, com, CA, Hardware, concept, Content, clients, documentation, dynamic HTML5, editing, XML, FTP, functional, drawing, GUI, http, IDs, Innovation, explorer, IP, JavaScript, json, LAN, MB, C#, MFC, office, Win, Windows, 2000, migration, NAS, OOP, page, Proxy, rendering, SAN, Scrum, servers, specification, team management, threads, troubleshoot, Video, Video Editing, Visual C++, workflow, writer",ENGINEERING
"DIRECTOR, GLOBAL BUSINESS DEVELOPMENT Summary Scott Kachelek sales business development executive 15 years experience large commercial government digital LED lighting projects, immersive cinema technologies, commercial printing control systems. Key personal traits include: Proactive ... Strives continual improvement without supervision. Creative ... Thinks unique ways solve problems improve products processes. Outgoing... Interacts easily others lasting business relationships. Analytical... Analyzes facts detail makes timely decision. Persistent... Sticks long term projects see completion. Culturally aware... Embraces diversity sensitive similarities/differences. ​ Highlights Cross region international projects Competitive analysis Sales strategy Partner relationships Business process improvement Public presentations Functional Spanish Functional Japanese Accomplishments Key player growing business $25 million sales $150 million. Maintained 50% integral gross margin product portfolio spite severe competition. Managed cross functional team 5 professionals worked across 33 international sales organizations. ​Traveled conducted business 30 countries. Sold managed projects $6 million value. Developed supported 20 value added resellers. Experience Director, Global Business Development 06/2015 Current Company Name City State Built go market sales strategy ground focusing OEM partners, sales agents, industry associations, academic institutions, national end user accounts, independent cinemas. Built value proposition end user sales including usage cases, revenue generators, return investment. Prepared sales presentations product demos entertainment industry executives. Researched industry trends cinema entertainment provided feedback product management improve product positioning. Collaborated technical sales proposals global pilot sites prove value new technology market. Developed bank financing program purchases leases. Advised internal stakeholders business opportunities region worked together include multiple product portfolios single sale. ​ Director, International Sales 09/2007 06/2015 Company Name City State Created global sales plan per international market (33 total) focus resources new product introductions, first kind lighting applications, accurate project forecasting, sales analytics reviews (margin trends, currency fluctuations, cost non quality). Built specifier (lighting designer, architect) relationships project sales funnel one one meetings, industry presentations, trade show attendance. Built value added partner relationships leading increased sales annual business strategy reviews, joint project management, joint end user sales meetings, tours global reference projects, technical, sales, design related training. Worked closely supply chain teams plan production meet current project timelines, forecast future demand, reduce product costs improve product margins. ​ Manager, International Inside Sales 09/2002 09/2007 Company Name City State Recommended pricing strategies win business. Assisted marketing trade show booth construction. Managed credit approvals release orders prepay, credit, letter credit. Helped collect past due invoices. Advised partners product selection specific projects meet budget project design goals. ​ Sales Coordinator 01/1997 03/2002 Company Name City State Acted liaison head office U.S. branch office Japan highlight staff customer concerns. Attended trade shows answer product specific questions market. Researched developed web conferencing system worldwide customer training improve communication Reduce travel costs. Produced general marketing materials including videos, presentations, brochures. Portfolio Bosphorus Bridge, Turkey Vegas Mall, Russia Torre Colpatria, Colombia Maracana Stadium World Cup, Brazil DTI Cinema, USA Marks Spencer Stores, U.K .; Allianz Arena, Germany Meydan Bridge, U.A.E .; Galaxy Casino, Macau Ghent Stadium, Belgium Olympics, Brazil; Kingdom centre, Saudi Arabia Kohinoor Tower, India; Intercontinental UAE; Aspire Tower Qatar Nabana theme park, Japan Matsuya Ginza, Japan Montparnasse, France Education Bachelor Science International business 1994 University Minnesota, Carlson School Management City State USA Minors Spanish, Japanese, East Asian studies",BUSINESS-DEVELOPMENT
"ACCOUNTANT Professional Summary Results-oriented organized bilingual accounting finance professional 10 years extensive diverse accounting, auditing, finance experience. Experience aspects financial reporting, accruals, managerial cost accounting, reporting systems, operational analysis, human resources functions acceptance expanded responsibilities exceptional performance. Knowledge Accounting theory, principles, practices, regulations, including: FASB/GAAP SOX compliance. CPA Candidate Analytical Problem Solving Decision-Making Performance Productivity improvement Team-building Leadership Payroll Accounting Tax Accounting Financial Analysis Strategic planning Project Inventory Management Staff Management Skills Work History 01/2014 Current Company Name – City State A full service accounting firm, services include assistance tax business affairs. Compile analyze financial information prepare financial statements formulation corporate tax returns private corporate clients. Maintaining general ledgers, including posting adjusting, closing journal entries Analyze financial transactions ensure recorded appropriate general ledger accounts make necessary corrections journal entries needed properly reflect financial position company. continued) V. Mercado, p. 2. Accountant 01/1999 Current Company Name – City State One largest stone structural steel fabricator south suburbs. Services include design fabricate architectural stone array clients includes residential, commercial buildings, financial institutions. As Accountant, I oversee financial accounting functions $15 million construction company. Report directly owner, providing financial data analytical reports maximize profits cost savings alternatives. Responsibilities include, Assist preparation coordination month/year-end closing by, ensuring financial statements accurate compliance Generally Accepted Accounting (GAAP) requirements. Assist owner production monthly financials, management reports, executive reporting packages. Responsible fixed assets management includes entering new assets, booking depreciation, asset disposals. Inventory analysis audit finished goods raw materials. Perform financial analysis, track variances, profit initiatives generate profitability reports, full-year forecast report, participate annual budgeting process. Perform cost, plan, track weekly monthly reports management. Manage full cycle AP disbursements ,including bank account reconciliations, journal entries, monthly accruals, general ledger Formulate weekly payroll, year-end W-2s, ensure compliance Federal, State, local taxes. Prepare tax returns: Sales Use tax, quarterly, year-end corporate payroll tax returns compliance IRS requirements. Oversee employee benefits including health, dental, vision insurance, 401k, commercial insurance. Play key role annual audits preparation audit schedules documentation external insurance auditor. Participated various projects improve process efficiency, overall timeliness accuracy financial information. Participated evaluation development cost saving revenue generating opportunities. Recognized potential problems implemented innovative solutions. Trading Assistant 01/1996 01/1999 Company Name – City State joint venture created 2003 former Nissho Iwai American Corporation. Metal One America supply chain management focused steel steel-related products. Services include global material sourcing, logistics coordination, trade finance, program management. Prepared reports, analyzed, audited internal billing, coordinating deliveries accuracy great attention detail. Maintained high level customer satisfaction business communications international subsidiaries Mexico Japan preparation documentation import export shipments. Executed accounts receivable reporting enhancements reconciliation procedures. Improved customer service satisfaction annually streamlined inventory system operations performing thorough inventory tracking. Designed implemented cost controls improve profitability. Negotiated contracts, including delivery point, terms, price, export import duty. Education Master Business Administration Accounting 1 2013 LEWIS UNIVERSITY City State GPA: Cum laude Accounting Cum laude Bachelor Arts ROBERT MORRIS UNIVERSITY City State GPA: Accounting (magna Cum laude Accounting (magna Cum laude H&R Block Tax courses Wiley CPA Excel review Affiliations ACFE Association Certified Forensic Examiners Skills Accounting, Accountant, accounts receivable, accruals, Ad, AP, attention detail, benefits, billing, budgeting, business communications, closing, contracts, CPA, clients, customer satisfaction, customer service, delivery, documentation, Essbase, finance, financials, financial, financial accounting, financial analysis, financial statements, fixed assets, general ledger, Hyperion, insurance, Inventory, logistics, materials, Access, Excel, PowerPoint, Microsoft Word, Enterprise, Oracle, payroll, profit, program management, QuickBooks, reporting, Sales, SAP, Fluent Spanish, supply chain management, Tax, taxes, Turbo Tax, View, vision, year-end",ACCOUNTANT
"TAX EXAMINING CLERK Summary Driven claim specialist bringing 10 years experience field insurance emphasis automobile claims.Trained aspects insurance property liability claims. Employs high-level negotiation skills resolving claims satisfaction involved parties. Analytical thinker innovative problem solver. Highlights Property liability claims adjusting Thorough critical thinking Analyze problems develop favorable solutions Time management organization Proficient math, computer skills Excel, Word Access programs Effective interpersonal, listening communication skills Multi-task prioritize Pacify irate people Experience Company Name January 2013 June 2015 Tax Examining Clerk City State Adjust tax liability on1040X amended returns. Take corrective actions process close case, adjusting taxpayer's account, penalties credits, computing tax liability. Research pertinent tax data IDRS, databases, accounting records available relevant systems. Assign case referrals requiring examination per tax code. Recognize indications tax fraud. Process statute potential statute cases, ensure statutes correct. Recognize problem areas reference material offer solutions. Maintain fully successfully level processing 11.2 documents per hour virtually 100% accuracy rate. Company Name September 1997 December 2010 Business Owner/Manager City State Managed operational activities dairy distribution business. Maximized company revenue creating databases spreadsheets improve inventory control cost-and-risk analysis. Maintained account plans 100 customer accounts. Improved communication efficiency primary liaison customers vendors. Maintained high levels customer satisfaction offering after-hour deliveries preserving positive customer rapport. Identified key growth opportunities business expansion product line delivery area. Leveraged knowledge customers market trends successfully market suppliers' products. Coordinated Customer Vendor orders. Prepared procedural material employees. Wrote correspondence business proposals collection. Renegotiated payment terms dozens suppliers. Verified details transactions, including funds received total account balances. Calculated figures discounts credits. Suggested process improvements secure prompt regular receipts company. Deposited third party checks, well monthly reserve transfers. Researched resolved billing invoice problems. Scheduled deliveries. Conducted month-end balance sheet reviews reconciled variances. Communicated customers via phone, email person obtain payments outstanding accounts. Company Name September 1990 February 2000 Claim Specialist City State Process first third-party auto liability property damage claims accordance laws, regulations policies. Reduced loss ratios fair prompt processing claims. Identified collected evidence determined value specific claim. Interviewed claimants, witnesses, medical vehicle specialists, law enforcement determine pertinent claim information. Gathered detailed information completed field investigations. Coordinated attorneys testified criminal proceedings. Conducted claim estimate re-inspections. Analyzed repair estimates. Obtained necessary information complete proper evaluation property injury claims. Contacted injured parties legal representatives negotiate final settlements claims. Communicated insured claimants explain computations. Interpret policy explain appropriate coverages insureds claimants. Offer company solutions improve claim closures. Evaluate negotiate total losses Bodily Injury claims. Access available resources via computer and/or storage files. Inspect property determine damages. Recognize potential subrogation prepare files accordingly. Trained mentored 3 new members claim staff. Company Name January 1986 January 1988 Customer Service Representative City State Managed receptionist area, including greeting visitors responding telephone in-person requests information. Maintained electronic paper files. Wrote reports correspondence dictation handwritten notes. Dispersed incoming mail correct recipients throughout office. Made copies, sent faxes handled incoming outgoing correspondence. Managed daily office operations maintenance equipment. Verified information computer system up-to-date accurate.Answered customers' questions addressed problems complaints person via phone. Helped customers select products best fit personal needs. Educated customers product service offerings. Balanced needs multiple customers simultaneously fast-paced retail environment. Built maintained effective relationships peers upper management. Cashiering. Research resolve customer problems. Programmed repaired pagers. Processed shipments maintained organized stock shelves. Computed sales prices, total purchases processed payments. Wrote reports correspondence dictation handwritten notes. Experience Investigated resolved claims using uncover supply necessary facts resolve claim. Evaluated evidence ultimate goal creating positive outcomes client's claims. Chronology Company Name Tax Examining Clerk City State Education California State University San Bernardino Bachelor Science Degree Computer Science City State San Bernardino GPA: GPA: 3.13 Computer Science GPA: 3.13 Skills accounting, Accounts Payable Receivable, Cashiering, CA, CPT, Data entry, databases, ICD-9, Inspect, Inventory Control, Access, Microsoft Access, Excel, policies, profit, programming, proposals, Reconciling, maintain files, Research, sales, San, Scheduling, tax, telephone",AUTOMOBILE
"CONSULTANT Summary Business focused professional passion healthcare patients. Leverage experience expertise help businesses execute strategic initiatives. Experience managing experience design human-centered focused projects, strategy planning, logistical planning execution, strategic change management, corporate communications, project management, learning design. Known innate ability diagnose problems develop creative solutions tailored organization. Extensive experience leading teams developing team members varying levels career, well able work complex organizations. Experience 09/2015 Current Consultant Company Name － City State Most significant projects § National Audit Firm Led experience design initiative understand people do, work systems use. Showed leadership gaps existed close gaps increase productivity foster positive working relationships across organization. Managed innovative creative team used user-centric design approach gain greater understanding major audiences represented, developed plan effectively roll new service desk organization. Managed client relationship responsible final deliverable delivery. National Healthcare Insurer Led corporate communications workstream. Executed strategic communications activities support awareness adoption upcoming implementation. Created dynamic communications, thinking outside box promote benefits new system addition impact organization customers. Conducted pulse checks executive interviews understand level involvement stakeholder engagement, making adjustments along way needed. National Healthcare Insurer Led organizational change management assessment. Met executives managers understand organizational impacts upcoming change. Provided research-based analysis recommended activities support upcoming multi-year roadmap. Global Pharmaceutical Organization Led change management, communications, project management work streams. Developed strategic change strategy coupled dynamic communications plan target global audiences various levels maturity, including executive team. Applied key messaging organizational sponsorship create awareness change provide employees resources understand happening impact organization. Leveraged surveys person interviews take pulse change, made changes based feedback. 02/2013 08/2015 Senior Consultant Company Name － City State Most significant projects. National Healthcare Provider PM Time Capability Assessment. Created executed activity survey 60+ employees. Developed executed skills assessment CFO direct reports. Managed project work plan supporting activities. Provided analytical based recommendation business partner model transition. Regional Healthcare Provider Managed development implementation strategic change management, communications, staffing, recruitment strategy re-organization CFO. Supported implementation Finance Business Partner Model throughout organization aggressive transition timeline. National Pharmacy Change Management Communications Site Lead Mid-Atlantic States Pharmacy transformation. Planning, development, management comprehensive national communications strategy across organization. Supported internal communications team ideas C. Melnick Page 1 execution patient communications. Quantified training impact tracked completion 5k+ employees. Supported go-live activities including daily communications company c-suite, executive leadership, impacted users. Regional Healthcare Provider Change Management Communications lead Epic implementation spanning 5 locations across regional health system. Supported executives, clinical staff, physicians. Created dynamic communications promote engagement, awareness, adoption. Utilized metrics understand readiness, impact, adoption rates. Organized unique training simulations ensure everyone ready prepared new system Day 1. Global Pharmaceutical Organization Training lead global Workday implementation. Created training strategy capturing needs different cultures maturity within org. Partnered global learning team translate materials 9 languages created global train trainer program self-sustaining. 03/2010 01/2013 HR Development Associate Company Name － City State HR Dashboard creation implementation. Project Manager team 14. Collaborated corporate communications develop execute communications plan. Trained nine c-suite executive leaders functionality features. Managed executive leadership relationships acted conduit CHRO's vision tool § Applicant Tracking System selection implementation Project Manager team 12. Partnered IT create project charter, requirements document, project budget. Created project organizational chart, risk governance guidelines escalation process. Collaborated HR, Finance, IT leaders gain executive approval. Built executed implementation plan roadmap. Developed executed change management plan. Partnered L&D create training program. Coordinated IT developers align map key metrics HR Dashboard. Borderless Forest, flexible work program development implementation. Created flexible work program pilot. Worked c-suite executives direct reports buy-in support. Led rollout pilot collected feedback review c-suite overall program approval. Developed executed change management communications plan, collaborating communications team. 08/2000 12/2007 Director Business Development Operations Company Name － City State Business Development Oversaw restaurant investment expansion 3 90+ locations three states five years. Took business red black less one year. Cultivated relationships chefs, venture capitalists vendors. Provided expertise areas FOH/BOH flow design, marketing, menu development, staff selection, training, opening night launch post open follow-up. Helped guide chefs VCs importance overall experience customer understanding keep people coming back, food. Operations Ensured IT, POS systems reported captured metrics accurately timely. Forecasted planned future events ensure staffing, supplies, equipment resources appropriate cost effective. Managed office operations including ordered supplies, managed relationships vendors, negotiated new contracts. Sourced recruited 450 employees company office restaurant division. Education Training 2010 Masters Business Administration Marketing Organizational Management Baruch College, Zicklin School Business － City State Marketing Organizational Management 2000 Bachelor Science Business Management Justice Studies Arizona State University － City State Business Management Justice Studies 2012 Prosci, Change Management Certification 2012 Human Resource Certification Institute, Professional Human Resources (PHR) Skills go-live, approach, benefits, budget, Business Development, c, Change Management, change management, contracts, corporate communications, client, delivery, features, Finance, Human Resource, Human Resources, HR, leadership, marketing, materials, messaging, office, organizational, POS, program development implementation, project management, recruitment, research, staffing, strategy, strategic, surveys, trainer, unique, vision",CONSULTANT
"ASSISTANT DIRECTOR OF POLAR EXPEDITIONS Summary To acquire executive assistant position dynamic company. My detailed project management, writing, creative communication experience allow take leadership role managing multiple responsibilities. Highlights Strong digital/film photography, photo editing print design skills *Great presentation skills creating visually appealing concise presentations, proposals brochures *PC/Mac literate: Word, Excel, Outlook, PhotoShop, InDesign, PowerPoint, MapPoint, Leo Software Experience 04/2011 12/2011 Assistant Director Polar Expeditions Company Name － City State Expedition sales procurement: Sold polar adventure expeditions global clientele maintained client vendor relationships. Communicated clients details expeditions (cost, payments, expect, requirements forms). Developed contributed success largest South Pole season company's history. Negotiated vendor agreements wrote industry related agreements. Managed created project/expedition timelines. Created detailed expedition client itineraries. Produced commission income built industry-related partnerships. Created handbooks, expedition summaries, expedition blogs (wrote successful Greenland Crossing blog). Digital photography video. Tracked client payments, invoicing, commissions, etc. Social media networking. 03/2007 01/2012 Designer Company Name － City State As Independent Contractor I Produced direct marketing materials (brochures catalogs) established company branding. Responsibilities included;. Extensive photo editing digital photography. Created layout, writing design successful direct marketing materials. 03/2004 01/2009 Executive Assistant/Loan Closer Company Name － City State Worked closely Executive VP/Principal, Assistant VP, CFO, development, analyst, property management, prestigious investors third party clients deadline-driven setting ensure successful financing commercial investments. Managed highly confidential information, executive calendar supervised project timelines. Photographed commercial properties use proposals finance/investor packages. Created finance/investor packages successfully gained lender financing investor support. Managed due diligence involving lenders, third party inspectors, appraisers attorneys. Administered multiple loan closings cooperation investors, attorneys, lenders title companies. Developed mortgage section database software conjunction LeoSoftware. Drafted agreements managed details confidential paperwork simultaneously multiple deals. Oversaw deal calendar coordinated projects conception close. Maintained extensive closing book library. Entertained clients events managed event planning/organization including invitation designs. Managed closings totaling $300 million 2007. 04/2000 06/2003 Public Relations Associate Company Name － City State Managed event/meeting logistics travel nationally internationally. Organized confidential meetings high-profile political clients. Conducted talent management media grand openings across U.S. Client research significant participant strategy sessions. Arranged media meet greet opportunities executive political clients. Media outreach: Contacted placed T.V., radio print media prestigious events. Drafted media releases, proofed/edited proposals associated written materials. Created format/compiled data confidential survey distributed Illinois Department Public Health. 08/1999 03/2000 Image Coordinator Company Name － City State Managed images (film digital) business-to-business catalogs, fliers newspaper ads. Assisted direction photo shoots. Retouched low-res images communicated retouching guidelines in-house staff print vendors. Edited layouts; prepared fliers, ads catalogs print; coordinated use stock photography. Managed multiple projects vendor relations highly deadline driven agency. Creative personnel communicator (art directors, photo department, designers account managers). 04/1998 08/1999 Assistant Company Name － City State Assisted directors, board directors human resources. Key participant development fundraising events, including staffing events annual benefit concert gained support Jewish Community Centers. Drafted employee resource book, assisted hiring office clerks, organized board meetings functions. Education Bachelor Arts Photography Fiction Writing Columbia College Chicago － City State GPA: Dean's List Dean's List Spring 1999 Skills photo, PhotoShop, ads, analyst, art, agency, book, branding, brochures, catalogs, closing, concise, clientele, Client, clients, database software, Digital photography, direct marketing, direction, due diligence, event planning, film, finance, financing, forms, fundraising, hiring, human resources, InDesign, investments, invoicing, layout, logistics, Mac, materials, meetings, Excel, office, Outlook, PowerPoint, Word, communicator, networking, newspaper, personnel, photo editing, photography, presentations, presentation skills, print design, print media, procurement, property management, proposals, Public Health, radio, research, sales, staffing, strategy, vendor relations, video, written Desktop Publishing Software: Photoshop, InDesign",PUBLIC-RELATIONS
"TEACHER Summary Committed highly dedicated professional fifteen years extensive experience teaching, counseling, mentoring people diverse backgrounds. Experienced planning implementing intervention plans.Possessing excellent diagnostic, behavioral intervention, behavioral monitoring skills. Highlights School Writing Department Chair (Current) 5Th Grade Level Chair (Current) Over 10 years experience within single traditional urban public schools educational arena Comprehensive understanding strategic teaching Georgia Milestone constructive responses Flexible adaptive Experienced differentiated instruction Calm pressure Critical thinker Excellent speaker Presenter Accomplishments Increased traditional within E.I.P. setting improve test scores leading average 85% meeting exceeding English Language Arts 2014-2015 C.R.C.T. exam. Led 2014-2015 E.I.P. homeroom 100% meet exceed passing rate C.R.C.T Reading. Improved 5th grade writing test scores Hutchinson Elementary resulting 95% passing percentage Georgia Writing test 2013-2014. Designed conducted school wide workshops Common Core Standards potential impact upon Georgia education. Created presented parenting workshops various topics, including parent participation motivating unmotivated students. Developed community based male mentoring programs including Project L.O.N.G ""Our Squad"". Experience Teacher January 2011 Current Company Name － City State Instructed sixty 5th grade students areas Reading Language Arts. Created Supervised implementation school wide writing plan 2014 2015. Designed implemented creative unit lesson plans, aligned national Common Core standards. Analyzed utilized student data results prepare modify instruction assessments. Incorporated technology using Promethean Study Island software enhance student learning achievement. Conducted school wide workshops Common Core Standards potential impact upon Georgia education. Teacher January 2008 January 2010 Company Name － City State Instructed schools single gender male (4th) grade class subject areas. Analyzed utilized student data results drive instruction achieve optimum student performance. Developed creative classroom management system (including, ""Mr.C's Bucks"" points), creating environment conducive teamwork leading significant decrease student office behavioral referrals. Created implemented character education curriculum within daily instructional best practices. Expanded range learning use whole class, individual cooperative educational instructional techniques. Teacher January 2007 January 2008 Company Name － City State Designed instructed single gender male (4th) grade class Mathematics Reading. Integrated differentiated teaching styles effectively address different learning modalities. Implemented technology classes subject areas using Promethean Board instructional software. Implemented behavior modifications incorporation character education inclusion motivator improving student conduct, participation, academic achievement. Academy Director January 2005 January 2007 Company Name － City State Supervised teacher evaluations lead weekly administrative meeting academy teachers Managed student suspensions behavior incidents. Created master schedules align single gender instruction. Shared representative responsibilities committee meetings. Prepared curriculum, discipline, substitute, student handbooks. Coordinated administrative duties: media, guests, duty roster buses. Teacher January 2001 January 2005 Company Name － City State Challenged five male single gender (8th grade) students develop mastery content implementation of.""real-life relevancy"" creative instructional techniques. Implemented direct balanced literacy program utilizing whole language approach Reading Social Studies accordance state district standards. Corporate Trainer January 1998 January 2001 Company Name － City State Formed presented specialized training curriculum new hire orientation classes cultural diversity seminars. Guided classrooms, e-learning virtual seminar training sessions domestic international audiences teams. Teacher January 1996 January 1998 Company Name － City State Instructed eighth grade students Science technology. Created ""Think First"" Michigan M.E.A.P. Review Course, leading increase 20% passing scores. Developed ""My Pops"" father figure mentoring program, resulting 40% increase parental participation volunteer activities 1997-1998 school year. Education Master Education Reading Literacy Development 2007 Marygrove College － City State Bachelor Science Social Science 1996 Tennessee State University － City State City Georgia Teaching Certifications: (P-5), Reading (4-8), Social Science (4-8), English Language Arts (4-8) Publications Moderator-W.I.G.O. AM RADIO (1570), ""Mentoring Young Boys: A Community Effort,"" 2009 Atlanta, Georgia Moderator-Marygrove College Graduate School Education, ""Building Relationships: African American Male Teachers Black Boys,"" Detroit, Michigan 2007 Presenter-Michigan Association Public School Academies, ""Real Talk: The Media Influence African American Boys,"" Detroit, Michigan 2006 Skills Team player effective collaborator ProvenLeader Specialist building relationships students parents Dedicated Hard Working",TEACHER
"PROCUREMENT ANALYST Accomplishments New Professional Organization Attend seminars events relevant today's business market. Karass Effective Negotiating Training develop key negotiating skills Six Sigma Yellow Belt Certification. Professional Experience Company Name March 2012 Current Procurement Analyst City State Performs strategic sourcing MRO (Maintenance, Repairs, Operations) items company's North American manufacturing locations well supplier management strategic suppliers spend $70M+ Sourcing functions include contract strategy development, issuance contract RFQs RFPs, supplier proposal analysis, negotiations, awards implementations. Responsible supplier performance on-going management strategic supplier relationships. Creates integrated processes among internal functions (e.g., operations, purchasing logistics) outside suppliers. Support teams conducting negotiations financial/bid analysis developing talent Assists development global commodity strategy implementation plan leverage opportunities across sub-commodities monitors compliance order capture savings. Demonstrates execution leadership commodity management, strategic sourcing, portfolio management, Total Cost Ownership, value chain analysis, supplier relationship management implementations across enterprise globally. Understands strategies, demands, requirements enterprise works develop global commodity strategies consistent short long-term strategic plans. Analyzes demand side commodity completing spend histories demand forecast, identifying current suppliers, determining procurement involvement, historical contract compliance, demand segmentation enable identification demand side opportunities. Works collaboratively Procurement Services peers prioritize opportunities allocate resources. Identifies near long-term opportunities within commodity spend portfolio market business intelligence interaction Resource Units add value. Builds clear business cases/value propositions supporting details define identified opportunities. Develops cascading implementation/transition plans execute commodity sourcing strategies. Captures lessons learned throughout execution sourcing strategy Work team members develop depth procurement knowledge skills. November 2010 March 2012 Utility Technician City State Blast Furnace laborer day day maintenance operations help steel making application. Coke Lime laborer assists day day supply raw material fuel blast furnace operation. Company Name May 2009 August 2011 Life Insurance Sales Agent Obtained Pennsylvania Insurance License. Established candidates custom insurance packages, including life auto insurance. Company Name May 2009 November 2010 Personal Trainer City State Created custom training programs 100+ clients per week. Helped retain customer base built new client list. Education California University Pennsylvania 1 2010 CCAC City Ringgold Senior High School 5 2009 Bachelor Science Marketing Marketing Skills business intelligence, commodities, client, clients, financial, Insurance, leadership, logistics, market, Works, monitors, negotiations, enterprise, processes, Procurement, proposal, purchasing, relationship management, Repairs, strategy, strategy development, strategic, strategic plans, training programs Additional Information CERTIFICATIONS National Academy Sports Medicine (NASM) Certified Personal Trainer May 2009 May 2011 Life Insurance License August 2009 August 2011",FITNESS
"DIGITAL MEDIA BUYER Professional Summary Versatile digital marketer bringing Highlights Pay Per Click (PPC) Google Adwords Google Analytics Content Marketing Social Media Marketing Facebook, LinkedIn, Instagram ROI Reports MS Office Excel, Word, Powerpoint, Outlook PPC Bid Management Lead Generation Mobile Marketing Video Marketing SproutSocial Hootsuite Marin Software Drupal WordPress HTML Optimizely Landing Page Management A/B Testing Multivariate Testing Content Writing Blogging Experience Company Name City State Digital Media Buyer 03/2016 Current Oversees co-manages PPC campaigns across multiple search engine platforms three beauty school directory websites. Creates, implements, manages organic social profiles paid social campaigns (Facebook, Instagram, Twitter, Pinterest, etc.) strategies beauty school directory websites. Organizes creates monthly blog photo content social profiles blog site. Partners Creative Director create original content promote new brand across social platforms. Successfully increased brand awareness Instagram increased follower growth 400% within first month managing social account. Attends online local marketing seminars actively keep industry changes trends. Company Name City State Digital Media Buyer 11/2014 03/2016 Managed 10 different education clients' paid social media paid search accounts across multiple platforms. Effectively budgeted managed $500,000 per month client money implement throughout search social campaigns. Consistently hit client lead goals CPI goals month client's given budget. Created delivered paid social paid search strategy performance reports clients senior management. Communicated directly client services team clients regarding account management performance. Company Name City State Sales Associate 06/2014 10/2015 Created managed social media accounts across multiple platforms. Helped increase brand awareness advertised product promotions current customers. Education Bachelor Arts Communication Business University Missouri City State Communication Business Skills account management, photo, budget, content, CPI, Creative Director, client, clients, Drupal, senior management, HTML, Internet Marketing, managing, marketing, Excel, money, MSOffice, Outlook, PowerPoint, Word, Page, seminars, strategy, websites, Content Writing",DIGITAL-MEDIA
"CUSTOMER RELATIONS SPECIALIST Summary To obtain position company offers chance utilize call center customer service skills best ability. As well opportunity advancement competitive salary. I highly personable Call Center Representative experience Customer Service, Collections, Call Center Operations. Accomplishments Reached monthly sales goals several occasions. Experience Customer Relations Specialist January 2015 Current Company Name － City State Provide Honda clients resource register concerns, complaints, request assistance outlined owner's manual; ensure best possible outcome. Respond Client questions concerns provide solutions whenever possible professional, helpful, knowledgeable timely manner. Accurately capture document client information support Voice Client executive reporting program improvement. Customer Service Representative I April 2014 October 2014 Company Name － City State This Customer Service position receives processes calls customers, serves end-to-end point contact customers, resolves customer issues. Collaborates team customer service representatives meet overall call center objectives enhance customer service function exceed customers' expectations. Customer Service Representative August 2013 January 2014 Company Name － City State Received made outbound calls regarding title loans. Assisted customers making payments, provided payoff quotes, granted extensions due date changes. Explained loan contract simple interest loans work customers. Provided excellent customer service. Call Center Representative May 2012 August 2013 Company Name － City State Responded high volume inbound/outbound calls providing customers accurate account information. Process payments, transfer calls proper department, document account accurately timely matter. Provided excellent customer service. Customer Service Representative December 2010 March 2012 Company Name － City State Received inbound calls customers DirecTV satellite service assist setting orders move service new location/address. Assisted customers paying bills, account changes, tech support, billing questions, provide general information DirecTV. Upsold products services customer's eligible upgrade. Dispatcher March 2010 December 2010 Company Name － City State Dispatched service calls internal/external service contractors Starbucks Coffee Company regards servicing coffee machines break operational. Answered incoming calls technicians, checking in/out service calls, approving site limit increases following Starbucks store managers verify work completed issue resolved. Other duties include customer service data entry. Customer Care Rep February 2009 January 2010 Company Name － City State Received high volume incoming phone calls responded inquiries manner meets high quality, productivity performance standards. Sell upgrade company core products accordance company requirements customer needs, save customers disconnecting services whenever possible. Provided information regarding products services, billing, repair, collections respond types inquiries, Respond customer complaints professional manner; attempt resolve complaints successfully accordance established guidelines. Informed supervision/management unresolved complaints, Attempt troubleshoot customers service problems schedule field service calls necessary, schedule customer appointments accordance established procedures document customer transactions accurately ACSR. Teller April 2007 February 2008 Company Name － City State Under direct supervision, processes customer transactions within established guidelines. Identifies makes sales referrals, recommends alternate channels, cross-sells bank services products Wells Fargo partners, provides excellent customer service. Other duties may included safe deposit, merchant/vault, ATM processing, bonds coupons, foreign currency night drop. Service Specialist August 2005 March 2007 Company Name － City State I responsible assisting stranded motorist need roadside assistance fast paced call center environment, responding 200-300 calls average daily bases. Talk time last longer 2-3 minutes Also responding incoming member requests emergency road service, includes accurately recording event, effectively resolving member concerns appropriately setting member expectations accordance membership benefits. Other duties included selling memberships new members. Skills Type 50 wpm, MS word, dispatching, data entry, customer service, cashiering, sales, call center excel. Education High School Diploma General Studies Crenshaw High School － City State General Studies",AUTOMOBILE
"SENIOR ACCOUNTANT Professional Summary Senior accountant completes accounting activities accuracy speed extensive experience full life cycle general ledger accounting Skills Aderant/CMS Excel QuickBooks Pro SQL Access Peachtree Hyperion Financial reporting US GAAP principles IFRS Bookkeeping Budget development Individual tax returns Essbase Work History Senior Accountant Mar 2006 Current Company Name City State Reconcile various balance sheet accounts limited cash liability accounts, including bank statements, purpose maintaining accuracy general ledger accordance cash, GAAP, various international tax legislative basis. Perform primary liaison function interim annual audits performed Deloitte. Perform assigned schedules interim annual audits. Assist auditors understanding firm's internal controls include revenue expenditure cycle. Review analyze journal entries original accounting source variance general ledger found, initiate discussions specialists accounts receivable, accounts payable, payroll, tax department resolve discrepancy. Review analyze international payrolls aspect income tax, local tax, consumption tax, fringe benefit deductions Seoul, Shanghai, Tokyo office upload Aderant/CMS posting general ledger. Analyze reconcile value added tax Vienna Seoul office Resolve currency fluctuation issues record gains/losses related currency exchange rates international offices firm using currency mode journal entries. Analyze expatriate expenditures monthly basis reported W-2 form. Prepare initial K-1 schedules filed tax department Prepare month-end various accrual journal entries including base wage, bonus, occupancy, prepaid property insurance, telecommunications, catering accruals. Prepare analyze expense allocations firm general local offices monthly basis. Review analyze inter-company transactions Seoul, Shanghai, Tokyo, Vienna office Prepare monthly financial statements, shared partners management firm. Assist translation various fixed asset invoices Seoul Tokyo office Asian offices' travel expense reports. Notable accomplishments: Found material misstatement prepaid property insurance first quarter '08 made prospective adjustments related general ledger accounts. Provided clarity Japanese payroll systems associated health, welfare, childcare allowance management made prospective adjustments related general ledger accounts. Accountant Jan 2005 Mar 2006 Company Name City State Maintain financial records accordance GAAP reported parent company investors. Analyze reconcile G/L accounts prepare semi-annual, end year B/S, I/S, statement cash flows Coordinate warehouse manager ensure daily shipping schedules. Communicate outside company's designated CPAs tax issues arise. Establish master employee payroll record file information entry payroll system. Receive compute hours, make deductions 401K, health insurance, adjustments thru Paychex Prepare loan applications maintain factoring arrangements A/R schedule. Assist training, guidance coordination accounts payable, accounts receivable, departments site personnel. Performed semi-annual inventory valuation. Financial Analyst Aug 2002 Jan 2005 Company Name City State Manage forecast funds Palm Desert National Bank sponsored 350 ATM terminals averaging 2.5 million weekly basis. Reconcile settle, act lead accountant Innobeta Systems, Inc., (affiliate Money Marketing, Inc.). Prepare monthly Profit Loss reports surcharge interchange. Analyze communication armor carrier expenses temporary M&A team member due diligence procedure ATM World Corp. Analyze processing costs network fees terms EFTs. Prepare audit work papers, confirmations documentation make audit efficient hold audit fees connection annual audit. Perform analysis general ledger accounts; prepared journal entries adjustments facilitate closings. Assist preparation full financial statements footnotes investors lenders. Review work staff operations assure certain daily procedures reconciliations performed routinely according policies procedures. Translate prepare documents pertaining defective parts ComNet ATM Series assembled distributed Nextran Industries, subsidiary company Chungho ComNet Co., Ltd. Consult private investors customer services. Education Bachelor Business Administration Accounting August 2002 TEMPLE UNIVERSITY City State Accounting Audit Project: ""Identifying potential risks would impact audit Xerox Corp."" Select Courses: Advance Accounting, Accounting Information System, Auditing Assurance Services, Taxation Interests World travel/Photography/Golf/Soccer/Movie/Fashion Certifications Certified Public Accountant, New York State, Date issued: 03/04/2015, License number: 117205 Additional Information Activities: Vice President, APS (Accounting Professional Society) Temple University, 2001 2002",ACCOUNTANT
"SALES ASSOCIATE Summary Reliable punctual Sales Associate possesses excellent work ethic fifteen years retail. Areas expertise include inventory, cash management, exceptional customer service. Personable Customer Service Associate dedicated providing highest level customer service. Outgoing, efficient capacity multi-task. High-achieving Sales Associate offering extensive background customer service, sales, client relations merchandising. Self-directed self-motivated team player also works well independently. Accomplishments Consistently exceeded daily sales targets average $1200 sales day. Routinely helped many 200 customers day high-volume retail outlet. Received 5 ""exceeds expectations"" ratings performance reviews. Skills Cash handling accuracy Strong communication skills Organized Superb sales professional Time management Flexible schedule Detail-oriented Excellent multi-tasker Business Administration, Cash handling, Strong communication skills, customer satisfaction, customer service, Detail-oriented, direction, fashion, fast, leadership, listening, market, neat, Organizational, Psychology, purchasing, quality, retail, sales, phone, Time management Experience Sales Associate 08/2018 03/2019 Company Name – City State Consulted long-term, new prospective customers understand needs propose ideal merchandise. Accurately prepared cash deposits $6000 zero discrepancies. Assisted managing day-to-day business operations, including selling various retail products explaining unique features educating customers proper application products. Warehouse Associate 05/2018 07/2018 Company Name – City State Duties included transferring packages boxes transport vehicles. Sort packages according designated areas. Cashier 08/2017 05/2018 Company Name – City State As cashier duties included assisting customers final purchases operate cash registers credit/debit card transactions. Cashier 06/2017 11/2017 Company Name – City State As Cashier duties included cash handling, credit/debit card payments, assist customers providing information, ensure clean orderly checkout area. Sales Associate 07/2016 11/2016 Company Name – City State Answered customers' questions addressed problems complaints person via phone. Opened closed store, included counting cash drawers making bank deposits. Helped customers select products best fit personal needs. Educated customers product service offerings. Offered exceptional customer service differentiate promote company brand. Kept showroom clean maintained neat, orderly product displays. Built customer confidence actively listening concerns giving appropriate feedback. Balanced needs multiple customers simultaneously fast-paced retail environment. Processed sales transactions accurately timely fashion. Sales Associate 02/2014 07/2016 Company Name – City State Processed sales transactions accurately timely fashion. Built maintained effective relationships peers upper management. Held team member accountable achieving brand performance goals. Offered direction gave constructive feedback motivate team members. Communicated store policy violations leadership team timely manner. Communicated information customers product quality, value style. Sales Associate 10/2009 02/2014 Company Name – City State Kept current market product trends effectively answer customer questions. Completed floor replenishment guarantee size availability promote customer satisfaction. Built customer confidence actively listening concerns giving appropriate feedback. Collaborated customer service team members give exceptional service throughout entire shopping purchasing experience. Offered exceptional customer service differentiate promote company brand. Opened closed store, included counting cash drawers making bank deposits. Kept showroom clean maintained neat, orderly product displays. Education Training Bachelor Science Community Health 1982 Oregon State University City State Coursework Business Management Coursework Business, Communications Organizational Psychology Continuing education Business Administration Hospitality Skills Cash handling accuracy Strong communication skills Organized Superb sales professional Time management Flexible schedule Detail-oriented Excellent multi-tasker Business Administration, Cash handling, Strong communication skills, customer satisfaction, customer service, Detail-oriented, direction, fashion, fast, leadership, listening, market, neat, Organizational, Psychology, purchasing, quality, retail, sales, phone, Time management Work History Sales Associate 08/2018 03/2019 Company Name – City State Consulted long-term, new prospective customers understand needs propose ideal merchandise. Accurately prepared cash deposits $6000 zero discrepancies. Assisted managing day-to-day business operations, including selling various retail products explaining unique features educating customers proper application products. Warehouse Associate 05/2018 07/2018 Company Name – City State Duties included transferring packages boxes transport vehicles. Sort packages according designated areas. Cashier 08/2017 05/2018 Company Name – City State As cashier duties included assisting customers final purchases operate cash registers credit/debit card transactions. Cashier 06/2017 11/2017 Company Name – City State As Cashier duties included cash handling, credit/debit card payments, assist customers providing information, ensure clean orderly checkout area. Sales Associate 07/2016 11/2016 Company Name – City State Answered customers' questions addressed problems complaints person via phone. Opened closed store, included counting cash drawers making bank deposits. Helped customers select products best fit personal needs. Educated customers product service offerings. Offered exceptional customer service differentiate promote company brand. Kept showroom clean maintained neat, orderly product displays. Built customer confidence actively listening concerns giving appropriate feedback. Balanced needs multiple customers simultaneously fast-paced retail environment. Processed sales transactions accurately timely fashion. Sales Associate 02/2014 07/2016 Company Name – City State Processed sales transactions accurately timely fashion. Built maintained effective relationships peers upper management. Held team member accountable achieving brand performance goals. Offered direction gave constructive feedback motivate team members. Communicated store policy violations leadership team timely manner. Communicated information customers product quality, value style. Sales Associate 10/2009 02/2014 Company Name – City State Kept current market product trends effectively answer customer questions. Completed floor replenishment guarantee size availability promote customer satisfaction. Built customer confidence actively listening concerns giving appropriate feedback. Collaborated customer service team members give exceptional service throughout entire shopping purchasing experience. Offered exceptional customer service differentiate promote company brand. Opened closed store, included counting cash drawers making bank deposits. Kept showroom clean maintained neat, orderly product displays.",SALES
"WATER RESOURCES SPECIALIST II Summary Well organized Water Resources Specialist II offering four half years experience permit writing, land use planning, development review. Serves Natural Resources Department lead assist Lummi Planning Public Works obtaining complying federal permits large development projects Lummi Indian Reservation. Experienced multiple project management, including coordination contractors, consultants, project managers, project engineers, agency representatives. Assists community members applicants understanding Tribal Codes Laws development requirements, including documentation issuance stop work orders land use permit violations. Conducts site visits performs assisted wetland delineations support development proposals permit review. Highlights Use Microsoft Access permit tracking documentation Ability use geographical positioning systems (GPS) support field investigations Use Geographic Information Systems (GIS) document present findings Knowledge Microsoft PowerPoint presentation software Skilled project management, record keeping, documentation Ability work multiple agencies professionals projects Ability interact communicate effectively public Highly organized detail oriented Accomplishments Permit writer storm water compliance officer busy natural resources department, consulting developing 100 permits per year supervising water quality monitoring program managing 7-10 storm water projects. Experience Water Resources Specialist II January 2012 Current Company Name City State Review, conduct site visits, consult, develop permit conditions, maintain records Land Use Applications received Lummi Planning Public Works Department. Includes coordination support wetland inventory update program evaluation development proposals impacts wetlands sensitive natural resources. Ensure federally permitted development projects comply permit conditions. Includes Storm Water Pollution Plan review approval, attendance regular project meetings, coordination contractors, project managers, project engineers, agencies, project file maintenance documentation. Supervision surface, marine ground water monitoring program associated Water Resources Specialist. Development project capacity changing program goals needs department community. Includes support field work operation boat water quality samples collected marine sample sites. Demonstrated ability write reports accurately reflect field conditions proven organize time effectively meet task objectives timely manner. Water Resources Technician III February 2007 January 2012 Company Name City State Coordinated implemented surface, marine groundwater quality monitoring program Reservation. Conducted data entry quality assurance quality control ensure collection high quality usable data. Assisted database programmer database development permit water quality programs. Maintained sampling equipment, ordered supplies communicated vendors. North Puget Sound Gypsy Moth Supervisor May 2005 November 2006 Company Name City State Advertised, recruited, hired, trained supervised six technicians trappers Washington State Gypsy Moth Program. Conducted meetings attended meetings State office Olympia. Performed planning quality assurance/quality control activities requiring long hours travel. Provided coaching mentoring technicians needed. Architectural Control Assistant March 2006 June 2006 Company Name City State Performed building plan submittal, review, record keeping. Served community members questions permit applications. Assisted preparing agendas meetings, conducting meetings documenting meeting minutes. Coordinated assisted Tree Subcommittee site visits. Education Bachelor Science Environmental Science Geology 2004 Western Washington University City State Conducted field studies determine water quality health streams, authored many written works, lab reports, policy memos, research papers, co-wrote Environmental Impact Statement. Prepared classroom presentations. Associate Science Freshwater Ecology 2002 Whatcom Community College City State Focus freshwater ecology streams identification macroinvertebrate assemblages. Skills A tenacious, courteous, diplomatic, professional self motivated individual requires minimal supervision.",AGRICULTURE
"NEW CONSTRUCTION AFE MAINTENANCE MANAGER Summary 23 years Industry, 18 years Management Supervisory experience Shutdowns, T/A's, Project related work. Safety statistics projects always highest level. Proven track record Manager Supervisor managing variety construction teams projects <0.5 trir.="""" my="""" experience is="""" within all="""" complexes of="""" the="""" benicia="""" refinery.="""" extensive="""" background="""" in="""" many="""" areas="""" of="""" construction="""" have="""" given="""" me="""" the="""" knowledge="""" and="""" skill="""" to="""" effectively="""" function="""" as="""" the="""" safety="""" manager="""" for="""" the="""" plant.="""" recognized="""" strong="""" team="""" leadership="""" skills="""" and="""" relationships="""" with="""" contract="""" groups,="""" both="""" union/non-union="""" trades.="""" my="""" integrity,="""" reputation="""" and="""" credibility="""" as="""" a="""" leader="""" our="""" plant="""" needs="""" to="""" influence="""" safety="""" processes="""" and="""" programs="""" for="""" the="""" betterment="""" of="""" our="""" workforce.="""" i="""" am="""" a="""" proven="""" liaison="""" between="""" plant="""" work="""" groups.="""" results-oriented="""" manager="""" that="""" works="""" efficiently="""" and="""" effectively="""" to="""" complete="""" projects="""" safely,="""" on="""" time="""" and="""" within="""" budget.="""" analytical="""" nature="""" and="""" skills="""" of="""" predicting="""" and="""" vetting="""" construction="""" projects="""" benefits="""" the="""" safety="""" manager="""" position="""" i="""" am="""" applying="""" for.="""" self-starter="""" with="""" a="""" positive,="""" can-do="""" attitude="""" who="""" is="""" driven="""" to="""" learn,="""" improve="""" and="""" succeed="""" and="""" ""move="""" the=""""> Highlights Safety Plans Programs Strong Interpersonal skills Safety Standards Procedures Good Communication skills Excellent written/verbal skills Credible Leader, highest level Integrity Strong Team work, discipline, accountability, competitiveness, pride MS Proficient Strong Leadership abilities Excellent Execution abilities Resource allocation Budget Cost control Volunteerism/ Executing Crew Projects: Our crew big Adopt-A-Family, Giving tree community involvement projects. Some community projects Fisher House, Omega Boys Girls Club, Loma Vista Farms, Cruise Cause well Hooked A Cause name few. New Projects year working Solano County Food Bank. Accomplishments Building Organization handle 5 year tank plans Leveled current 5 year Tank plan Building 10 year strategic plan standardize reporting Instituted 3 week look aheads leveling manpower head count control, resulted significant cost control measures. 2008-2010: Managed Off-Site Battery Limits Projects, included site clearing construction four new units within Valero Benicia Refinery. I Operations Supervisor vast track record running safe successful T/A's previous 10 years. Volunteered take lead role team player, improve knowledge experience, trained position, managed may T/A's, squats previous unit emergencies. Handled large workloads success. Previous T/A management head counts (200 employees). Effectively managed construction crews various trades VIP Project head counts 500 construction employees, supervisors managers parallel. Executed work managing supervisors VLO/Eichleay/Harvest Eng. To successfully complete project. Systematically closed projects per refinery standard procedures/ turnover packages. The project began included following Safety: Standardized Site Safety Plan. The Safe Plan template designed ramp follow VIP Project schedule/headcount. Safety Plan encompassed VIP OSBL Project, Butamer ISBL Project, FBS OSBL/ISBL Project, provisions new H2 plant. Safety Teams project utilized plan help ensure Safety construction crews Construction: Successfully managed Outside Battery Limits (OSBL)/ Inside Battery Limits (ISBL) projects, FGS OSBL, Utilities Upgrades, H2 unit prep. Volunteered assume role Butamer Mechanical Coordinator (ISBL), workload lightened up. Already heavily involved construction phases projects, familiar crews coming board, made sense Successfully managed Union Non-Union crews jobsite without mentions strikes Experience Company Name City State New Construction AFE Maintenance Manager 02/2015 Current Effectively directs Safety Health program processes work group. Leads weekly relevant Safety Meetings Contractors Employees ensure top approach. Maintains top performance Safety VPP Football Program Working develop Project Manager's Capital help improve execution Strong effective Liaison Operations, Project Engineering Construction Team. Produced evergreen tank plan get us back compliance 4 years. Producing 10 year strategic plan effective efficient budget controls Manages 7 employees, providing mentoring promote career paths upward movement Maintains Environmental compliance Participates Constructability Model reviews Participates bidding process, job walk-downs awarding contracts various contractors. Manages Construction schedule activities, manpower loading, resource loading Participates Forecasts, Budget Reviews, Cost control, Efficiencies Accepted New Contractor reviews Lead minimize double work amongst Managers Performing contractor reviews increase number specialty contractors tank plans Company Name City State Operations Superintendent 07/2011 02/2015 Managed plants Operations ensure remained target rates Maintained safe, stable reliable operations/ operating envelopes. Maintained environmental compliance Managed 40-50 employees shift. Provided mentoring developing employees. Trained 2 S/S step ups, working 3rd. 4th 5th line. Crew development whole far peer work groups. CBO's progressing better average rate well new OS's. Crew 4 embraced new organizational structure worked hard promote amongst peers. Certified Qualified Individual area Oil Spill Response. Experienced On Land/ Water Division Leader, Situation Control Leader, Planning Section Deputy, planning Section Chief Positions. Assumed Incident Commander Role refinery emergencies. Implemented Refinery Clean Sweeps housekeeping amongst crews. Completed OS Manual update, S/S sign package upgrade Implemented Crew tool box program. Company Name City State Operations Supervisor 11/2010 07/2011 Backfilled Team 3 OS OS planned TA drafted PS TA 4Q2010. Company Name City State New Construction Mechanical Coordinator 04/2008 11/2010 Built implemented site safety plan VIP Project. Managed construction deliverables area. Created/ extended/ tracked MOC's ensure compliance. Hired Mechanical Supervisors assist OSBL workload. Developed employee work schedule/ vacation schedule/ EPR's. Completed participated safety, constructability, feasibility, progress, update meetings Exposed bidding process, job walk-downs awarding contracts various contractors OSBL work. Participated Constructability Model reviews (FGS/ Goggle Valves/ Ducting) Managed Construction schedule activities, manpower loading, resource loading. Strong effective Liaison Operations, Project Engineering Construction Team. Implemented Budget Reviews, Cost control, Efficiencies Ensure QA/QC responsible areas Refinery/ Construction standards Directed civil work sites. Zero recordable injuries projects. Company Name City State Step Up Operations Superintendent 06/2006 07/2008 Began Training 05' qualified 06'. Backfilled S/S's vacations, special projects T/A's Developed overall Refinery knowledge stepping Education High School Diploma Industrial Maintenance Mechanic De Anza High School City State US High School Diploma- Industrial Maintenance Mechanic De Anza High School- El Sobrante, CA, USA Professional Affiliations Active Fire Dept. member -2012, Honorary Member Present Certifications Emergency Response Active Fire Dept. member 2000-2012, Honorary Member Present Safety Officer Incident 100, 200, 300 700 courses Strategy Tactics Advanced Fire FightingFoam school Wild Lands Fire Fighting Rope Rescue 1- Advanced Specialty Rope Schools Qualified Haz Mat Technician Qualified operate various Fire Fighting Apparatus/ Equipment Certified many Emergency Response courses Competed IRTS Competition 2000 2002 (High Angle rescue) Rope 1 Rescue Qualified Certified Qualified Individual area Oil Spill Response. Certified Qualified Individual (Oil Spill Response) Experienced On Land Water Division Leader, Situation Control Leader, Planning Section Deputy, planning Section Chief Positions Skills Site Safety Safety Standards, Site Assessments, Liaison, Operations, Environmental Compliance, Mentoring, Site Assessments, Budget Forecasts, Construction Schedules Integration, Contracts, Cost Control, QA/QC, Emergency Response, Leadership Skills, Proactive Problem Solving, Self Motivated, Team Building, Team Player, Excellent Written skills, Industrial Maintenance.",CONSTRUCTION
"INFORMATION TECHNOLOGY (INTERNSHIP) Summary MBA graduate specialized Business Management industries institution crosses fields healthcare, IT compare optimal practices major players. To obtain analyst position, utilize professional Skill Knowledge business. Preferably business analyst. Skills Language: Chinese, English Japanese Professional Skills: Microsoft Office, Excel, Power Point, Word, Outlook, SQL, Adobe Suit, Flash, Photoshop, Illustrator, 3D Max Others: PHP, Java, C#, Visual Basic, HTML, Cording, Programming, Customer relationship management (CRM) ERP System, RFID, E-Commerce, Electronic Product Code (EPC) Financial Accounting, Human Resources, (HR) Business Marketing, International Trade (Import Export) App Development SEM, analysis, QMS Statistics, Healthcare. Experience July 2014 September 2014 Company Name City State Information Technology (Internship) Examined problems users systems. Worked different stations hospital, including:ER, Registration, Pharmacy, Central Sterile Supplies Department (CSSD), Medical Supplies store room. September 2013 December 2015 Company Name City State Business Analyst Worked Tourism Bureau publish ""Taiwan Hot Spring Voucher"" order promote Taiwan. Generated 3K followers Facebook Fan page within 3 months Built designed official website. May 2012 January 2015 Company Name City State Chief Executive Officer Expand five new business sites, two located large- scale department stores country Planned cultural events, including Simple Life Festival Taipei Shanghai China. Launched limited edition custom dress bloggers, created record sales. 100 customer dresses sold within 4 hours. Increased sales 25% two quarters. September 2011 June 2013 Company Name City State Campus Youth E- Service Volunteer Planned summer winter camps kids lack educational resources. Team lead Recorder Education 2016 Metropolitan State University City State USA Business Administration Management MBA Master Business Administration (MBA) International Trade Organizational Behavior Finance Accounting GPA 3.7? 2015 National Taipei University Nursing Health Science City State Taiwan Information Management Bachelor Science Bachelors Information Management Information Technology ERP (Enterprise Resource Planning) Recruited Top 3 Schools based Academic Achievement 2015 Global Language Institute City State USA English English Dialect Language Excelled English Write,Read Speak English Chose Graduation Speaker Classs GPA 3.4",INFORMATION-TECHNOLOGY
"INVESTMENT BANKING SUMMER ANALYST Skills Java, C+, Python, App development Experience INVESTMENT BANKING SUMMER ANALYST May 2013 August 2013 Company Name － City State Advised $1.2B sell-side M&A deal, completed buy-side M&A screen, contributed 11 total project teams Drove financial analysis sell-side M&A deal, built levered model projecting operations, financing returns Completed 3 subsequent model iterations built sensitivities; coded Excel macros improve client experience Communicated clients, partner banks, Goldman leadership create investor materials facilitate deal processes Performed M&A screen $20B client, designed 7 quantitative screen criteria ranked 30 potential targets Built accretion-dilution mini-combo model flexible architecture facilitating numerous targets premium scenarios Read equity research 10-Ks create profiles, perform sum-of-the-parts valuation, write growth commentary. FINANCE RESEARCH ASSISTANT May 2012 May 2013 Company Name － City State Analyzed SEC filings assess target company valuations strategic buyers compared financial buyers Reviewed 300 takeover auction background, identifying data points calculate takeover premiums paid Systemically organized information using Excel facilitate data analysis research Reviewed final paper previous, relevant topic, provided content conceptual improvements. SALES CLERK May 2011 August 2011 Company Name － City State Advised customers completed sales Increased sales earnings 20% Junior's Department period June August Named ""Employee Month"" recommendation customers friendly helpful service (July). Company Name Summary company industry well known; provides context job (good starting place company's mission statement). Responsibilities. Action; impact. Action; impact. Action; impact. COMPANY CITY, STATE POSITION MONTH, YEAR MONTH, YEAR Responsibilities. Action; impact. Action; impact. COMPANY CITY, STATE POSITION MONTH, YEAR MONTH, YEAR Responsibilities. Action; impact. Action; impact. Education Training Bachelor Degree MONTH UNDERGRADUATE SCHOOL － State 4.0 Bachelor Science Aeronautical Engineer MAY 2015 UNITED STATES AIR FORCE ACADEMY COLORADO － City State Aeronautical Engineer MAY 73/4.0 3.67/4.0 Introduction Finance Theory, Probability Statistics, Multivariable Calculus, Thermodynamics I II Roslyn Schulte Memorial Scholarship: awarded rising college junior demonstrated leadership social responsibility London School Economics Study Abroad Program Spring 2014 COLORADO ACADEMY DENVER 4/4.0 3.8/4.0 SAT: 2350/2400 Class 2011 President, National Society Collegiate Scholars, Varsity Volleyball Captain Personal Information Summary organization purpose well known; provides context job (good starting place organization mission statement). Responsibilities. Action; impact. Action; impact. ASSOCIATION CITY, STATE POSITION MONTH, YEAR MONTH, YEAR Responsibilities. Action; impact. Interests CADET FOR A DAY, INC. COLORADO SPRINGS, CO FOUNDER/PRESIDENT NOV 2011 PRESENT Founded direct national 501 (c)3 non-profit spanning 3 states bringing diverse elementary students United States Air Force Academy ""cadet day"" experience; exposes students engineering school opportunities Built organization structure, lead executive team special initiatives department; fundraised $56K annual budget Monitor non-profit compliance, write deliver grant presentations, speak publically organization experiences Languages Language (fluent) Language (conversational) Skills C+, Calculus, content, client, clients, data analysis, Economics, equity, Finance, financing, financial, financial analysis, French, Java, leadership, macros, materials, Excel, pick, processes, Python, Read, research, sales, SAT, Spanish, Statistics, strategic, Technical Training, unique, valuation Additional Information LEADERSHIP ACTIVITIES ORGANIZATION CITY, STATE POSITION MONTH, YEAR MONTH, YEAR Summary organization purpose well known; provides context job (good starting place organization mission statement). Responsibilities. Action; impact. Action; impact. ASSOCIATION CITY, STATE POSITION MONTH, YEAR MONTH, YEAR Responsibilities. Action; impact. Achievements: Any recognition, awards, honors Interests: Include interests LEADERSHIP ACTIVITIES CADET FOR A DAY, INC. COLORADO SPRINGS, CO FOUNDER/PRESIDENT NOV 2011 PRESENT Founded direct national 501 (c)3 non-profit spanning 3 states bringing diverse elementary students United States Air Force Academy ""cadet day"" experience; exposes students engineering school opportunities Built organization structure, lead executive team special initiatives department; fundraised $56K annual budget Monitor non-profit compliance, write deliver grant presentations, speak publically organization experiences Interests: Volleyball, CrossFit, World Cup",BANKING
"SALES Executive Summary Twenty years experience aspects sales/marketing management Focused, goal profit-oriented. Proven track record sustainable growth existing market, development business new markets. Effective organizational, communication, technical, leadership, personnel training/development, public relations skills. Established reputation professionalism, taking initiative, productivity, dependability, attention detail, teamwork enthusiasm Motivated results-driven Consistent high sales achiever. Proficient use Microsoft Windows/Office XP, (Word, Excel, PowerPoint) Internet. Professional Experience sales January 2011 Current Company Name － City State Responsible developing relationships purchasing agents, engineers, architects. Negotiate secure sales, developing existing accounts acquiring new account business. Prospect new customers call existing client accounts; provide informative presentations products; show catalogs; make recommendations; quote negotiate prices/payment terms; submit proposals; secure purchase order agreements; initiate additional sales telemarketing. Branch Manager January 2009 January 2011 Company Name － City State Develop leads maintain viable network business contacts prospective clients consistently meet assigned sales quotas. Review analyze policy procedures view toward enhancing sales productivity, efficiency quality performance. Developed implemented strategies improve branch operations, staff competency productivity. Establish relationships, educate, service, maintain manage approximately 100 accounts. Trained, motivated, assigned supervised performance support staff. Consistently ranked #1 sales gross dollar profitability company, ranked ""top 2%"" corporate sales performance. Sales Representative January 1997 January 2009 Company Name － City State Market, promote develop outside counter sales high-end plumbing, electrical lighting fixtures architects, commercial contractors/residential builders Charleston Trident area. Setup new client accounts billing purposes; write submit orders manufacturers; coordinate delivery schedules; provide follow-up customer service; resolve customer billing issues. Assist walk-in customers inquiries/selections, including researching special order requests, setting new accounts registering customers' sales purchases payment transactions. Participate (team effort) merchandising visual displays maintaining 8,000 sq/ft showroom (point sale) spaces kitchen, bath, electrical/plumbing products, including major appliances. Establish relationships, educate, service, maintain manage approximately 50-60 accounts. Receive ongoing training phases business operations, including product lines, marketing sales techniques, showroom merchandising, customer service distribution support efforts. Contributed developing sales revenue excess $20.4 million 2006 FY, 29.4% Consistently ranked #1/#2 sales gross dollar profitability branch, ranked ""top5%"" corporate sales performance (out 600+ sales reps, nationwide). Education Bachelor Science Business Administration 1995 The Citadel, The Military College South Carolina － City State US Bachelor Science: Business Administration 1995 The Citadel, The Military College South Carolina, Charleston, South Carolina Presentations Prospect new customers call existing client accounts; provide informative presentations products; show catalogs; make recommendations; quote negotiate prices/payment terms; submit proposals; secure purchase order agreements; initiate additional sales telemarketing Skills Sales, Sales Representative, In Sales, Corporate Sales, Operations, Sales And, Accounts And, Accounts For, And Sales, Billing, Business Operations, Customer Service, Developing Sales, Kitchen, Lighting, Marketing, Merchandising, Million, New Accounts, Of Sale, Plumbing, Point Of Sale, Receptionist, Retail Sales, Sales Of, Sales Purchases, Sales Reps, Sales Revenue, Sales Techniques, Training, Outside Sales, Clients, Leads, Sales Quotas, Buying/procurement, Existing Accounts, New Account, Proposals, Purchasing, Sales Through, Telemarketing, Excel, Marketing Management, Microsoft Windows, Of Sales, Office Xp, Powerpoint, Public Relations, Sales/marketing, Word",SALES
"COMMITTEE MEMBER Executive Profile Result driven professional experience working local state government agencies. Organized skilled financial management, customer service, conflict resolution, EEO matters, contract negotiation, grant writing, Homeland Security. Proficient government, private sector, ordinances, rules, laws. Exemplary ability lead teams cultivating productive work atmosphere, resource management, meeting external/internal deadlines. Ambitious professional offering outstanding presentation, communication cross-cultural team management skills. High-energy, results-oriented leader team player work ethic. Skill Highlights Customer Relations Problem Resolution Leadership/communication skills Public Relations Project Management Strategic Planning Contract Negotiations Performance Analysis Core Accomplishments Project Management: Initiated Brothers' Keeper Program resulted multi-year private government grant funding. Human Resources: Spearheaded new recruitment training program increased retention employees. Staff Development: Launched well-received program professional development courses staff conjunction Commonwealth Pennsylvania Municipal Police Officers' Training Commission. Professional Experience Company Name January 2016 Current Committee Member City State Works facilitate citizen participation planning implementation Durham Community Development Block Grant Program (CDBG). Ensures decent affordable housing city services provided vulnerable communities. Collaborate local, state, federal officials create jobs expansion retention businesses Durham. Company Name August 2015 Current Correctional Officer City State Supervise inmates close custody (death row, lock down, mental health) housing units, segregated administrative punitive measures; instruct inmates housekeeping sanitation; supervise issuance clothing personal effects inmates. Oversee periodic patrols quarters work areas initiate counts inmates regular irregular intervals. Maintain control discipline including use physical restraint restraining devices; prevent introduction contraband institution/unit. Company Name October 2009 April 2013 Sr. Police Officer/Field Training Officer (FTO) City State Assumed first line supervisor duties patrol squad presence and/or absence lieutenant. Administered completed performance evaluations; reviewed officers reports daily activity logs accuracy, completeness essential elements. Patrolled assigned areas foot and/or motor vehicle control traffic, prevent and/or deter crime arrest violators. Issued warnings and/or citations motor vehicle operators violations Commonwealth Pennsylvania Motor Vehicle Laws observed. Company Name March 2007 July 2011 Program Coordinator/Case Manager City State Maintained confidentiality compliance HIPPA laws, organizing case records providing assistance clients appropriate documentation; worked closely local state social services agencies. Assessed functional, social, psychological, environmental, financial needs clients. Structured managed cost-effective, comprehensive plan meet housing, living, and, social service's needs client, implemented short- term living plan would help assist worked towards total independence. Company Name December 2005 March 2007 Sr. Mental Health Case Manager City State Provided high-quality mental health educational services children adolescents special learning, social adjustment, dependency behavioral health needs. Company Name February 2002 August 2007 Sr. Police Officer/Anti Crimes Unit City State Initiated drug interdiction organized crime investigations. Effected many arrests result investigations illegal drug organizations, collection physical scientific evidence, interviewing confidential informants, interrogating suspects led confessions. Company Name November 2004 March 2006 Mental Health Technician City State Reviewed patient charts treatment history compliance issues Joint Commission Accreditation Health Care Organizations (JCAHO). Promoted maximum cognitive, social, behavior, emotional development patient assigned me, expedient efficient manner. Company Name April 1990 September 1996 Police Officer City State Member Tactical Response Unit, responsible making forcible entries effect safe execution warrants. Served Commonwealth Pennsylvania Office Attorney General Drug Elimination Task Force. Company Name January 1989 March 1991 Criminal Investigator City State Initiated several undercover sales purchases United States Food Coupons. Prepared detailed reports United States Attorney Eastern District Pennsylvania prosecution. Drafted federal Affidavit's Probable Cause U.S. Attorney Eastern District Pennsylvania. As result investigations, defendants found guilty violating U.S. Food Stamp Act (7 U.S.C.2024). Education North Carolina Central University 2016 Select One Master Public Administration Master Science Information Science MPA/MIS City State Dual Master's Degree Public Administration Information Science (Strategic Information Management). Coursework: Public Policy Administration, Economic Consequences, Urban Issues Public Administration, Administrative Law, Principles Public Administration, American Government, Intergovernmental Relations, Human Resource Management, Information Systems Organizations. Kaplan University 02/2013 B.S. Legal Studies Legal Studies City State GPA: Dean's List Honors *The National Society Collegiate Scholars *Recipient Accelerated Scholastic Scholars Scholarship Kaplan University Accelerated Scholastic Scholars Academic Achievement Award Charlotte School Law City State Coursework: Torts Liability 1 2, Legal Writing, Lawyer Practicing (LP), Professional Responsibility, Ethics, Civil Procedure Problems Practice United States Dept. Justice Deoxyribonucleic Acid (DNA) Initiative Training Forensic DNA Officers Court Law 10 Legal Guide Forensic Expert Advanced Emerging DNA Techniques Technologies DNA Amplification Forensic Analysts Communication Skills Report Writing Courtroom Testimony Forensic Analysts Crime Scene DNA Basics Forensic Analysts DNA Extraction Quantization Forensic Analysts Collecting DNA Evidence Property Crime Scenes Federal Bureau Investigation (FBI), Training Division's Office Technology, Research, Curriculum Development (OTRCD): National Intelligence Awards Bravery Commendation 1994, 1995, 2001, 2002 Valor Commendation 1993, 1994, 2002 Unit Commendation 1993, 1995 Professional Affiliations City Durham Citizens Advisory Committee American Bar Association (Student Member) International City/County Management Association (ICMA) Council Legal Education Opportunity (C.L.E.O.) National Conference State Legislatures National Association Advancement Colored People (NAACP) The Most Worshipful Prince Hall Grand Lodge Maryland Jurisdiction, Inc. Skills Team Leadership Departmental Operations Leadership Time Management Training Development Conflict Resolution Negotiations",AGRICULTURE
"LIBRARY EDUCATIONAL AIDE Summary To obtain administrative assistant position I apply 10 years customer service, gift multitasking, professional experience provide team high quality consistent supportive experience. Highlights Competent reliable professional, committed top quality work Organized multitasking person Resourceful solving problems, maximizing resources, leading, delegating negotiating Collaborate easily co-workers work well independently Possess excellent communication inter-personal skills Perform effectively despite sudden deadlines changing priorities Proven ability identify, analyze, solve problems Highly reliable self-starter; counted complete assignments manage projects Planner, sets goals, meets deadlines Experienced customer relations Self-motivated; able learn initiative Excellent record dependability reliability Versatile multi-skilled person Relates easily levels co-workers customers Excellent verbal written communication skills 10 years' experience working customer service industry Entrepreneur skills; forward thinker, always trying improve things determine functionality Hard worker, quick learner, ability assume responsibility Work well pressure part team Responsible, resourceful, able implement change policies Efficient, supportive flexible Ability work fast-paced, intense environment smoothly A visionary creative person Meticulous worker; attentive quality detail oriented Able willing assist co-workers, supervisors, clients cooperative manner Committed providing total quality work Dependable employee common sense variety skills Work well pressure meet deadlines Work cooperatively wide range personalities Proven ability gain customer's confidence trust Experience Library Educational Aide August 2015 Current Company Name － City State Green Valley Elementary North Ridge Elementary Teaches students locate media library, empowers students responsible individual library needs Checks library accounts staff, parents, students Organizes books, keeps clean workspace process daily shelving needs library Assist individual needs entire school. Office Manager/ Program Director April 2014 Current Company Name － City State The dojo I work sold new owners 2015; I stayed board new owners improved many areas business. The biggest improvements I made things save money. The martial arts school I work used website charged $300 month information needed therefore waste money. I came house system. I identified information (tuition, attendance, rank, student's info etc.) needed daily basis, get information quickly. I simply used excel program, came sheet class modify easy use anyone. We access information need quickly timely; without paying website. We paying lot internet phone. I called around verified price contract commercial account. I able negotiate great price bundle services. We sell lot merchandise martial arts gym. I set new whole sale accounts; equipment uniform needs. I researched pricing equipment, uniforms office needs (ink, paper, paper towels) modified suppliers. I able establish new relationships new pricing. The dojo relocated 2016. When took new space; I planned everything. The bathroom remodel I came complete redesign ,some construction, I actually myself. I handled every aspect moving one location new location. In time limit 14 days, moved opened doors new location; Christmas/New Year Holiday. Since working ATA, I revised way communicate students parents. I updated facebook web page, came monthly newsletter, put place announcement board, update webpage bi-weekly. I planned executed new rank testings, tournaments, birthday parties, planned company events entire year advance. I increased customer satisfaction supported customers areas conflict resolution tuition issues, problem solved cancel hold policy, resolved turnaround time merchandise orders, clarified rules equipment requirements writing revamped leadership program. I manage new student recruitment, marketing needs, student registration, community outreach, parent communications, staff management, ordering supplies, bookkeeping, upgrade selling, receiving payments Improved family parent relations school. I created implemented new schedule, new calendar events, worked closely owners design publish company's website Handles record keeping (testing, contracts, tuition payments, inventory). Children's Ministry September 2009 May 2013 Company Name － City State Created warm welcoming environment children, staff parents. Helped maintained employees volunteer's schedule. Lead worship time, small group discussions, children's activities. Sales Associate June 2007 November 2009 Company Name － City State Increased sales productivity, well as, guest service utilizing different methods communications. Established organized system daily needs answering emails, fax phone calls. Learned essential business management skills learning complex computer system handling site visits clients customers. Team Lead Specialist October 2004 December 2006 Company Name － City State Managed electronics department handled exchanges, returns, purchases, customer service, complaints, building displays, inventory managing back stock. Managed team employees peak off-peak seasons included training. Education English Journalism 2004 University Of New Mexico － City State English Journalism General 2000 New Mexico State University － City State General High School Diploma 2000 Mayfield High School － City State Educational Aide Certification 2015 Skills computer knowledge, conflict resolution, contracts, clients, customer satisfaction, customer service, electronics, Email, fax, ink, inventory, leadership, management skills, managing, marketing, access, excel, money, office, power point, publisher, word, newsletter, peak, pricing, receiving, record keeping, recruitment, selling, sales, staff management, phone skills, phone, upgrade, website, web page",ARTS
"CITY CARRIER ASSISTANT Professional Summary A results-oriented, service-driven psychology professional analytic problem solver capable insightful decision making. A skilled troubleshooter able synthesize disparate pieces data, draw meaningful conclusions, execute concise implementation plan. An astute project manager also function efficient team leader also operate team player demonstrating common sense, working effectively highly pressurized workplace settings filled shifting priorities tight time-frames. An influential consensus builder possessing finely honed interpersonal ability proven record exhibiting personal integrity organizational levels. Skill Highlights Microsoft Office Suite (Word, PowerPoint, Outlook Excel), SPSS (Research Data), Public Relations, Crisis Management, Relationship Building, Project Management, Customer Service, Quality Consciousness, Attention Details. Professional Experience September 2014 Current Company Name City State City Carrier Assistant Established long-term customer relationships prompt courteous service. Operated motor vehicles safe efficient manner. Met surpassed productivity targets quality standards. Obtained signatures needed complete process paperwork timely manner. Handled merchandise accordance product handling standards. Loaded unloaded merchandise stores vendor locations.. January 2014 Current Company Name City State Event Ambassador Developed professional sustainable relationships adult youth clients. Promoted events before, scheduled timeframe. Attended client events assisted setup, cleanup presentations. Remained engaged clients event attendees assist questions concerns. Applied counseling, crisis management and/or protective services needed. October 2013 December 2013 Company Name City State Stock Clerk Selected products specific routes according pick sheets. Unloaded, picked, staged loaded products shipping. Transported goods racks, shelves vehicles. Worked rapid pace meet tight deadlines. May 2012 August 2012 Company Name City State Sales Assistant/ Cashier Enforced company policy demonstrated integrity facilitating cash credit transactions ensuring smooth daily operation. Generated sales revenue engaging customers sales floor demonstrating knowledge store discounts, promotional programs positively contributing company;s profitability good will. Replenished floor stock processed shipments ensure product availability customers. May 2009 August 2011 Company Name City State Stock Clerk Displayed advertising signs visuals merchandise attract customers promote sales. Stocked shelves merchandise inventoried items reordered replenished. Answered customers' questions merchandise advised merchandise selections. Safely operated manual electric pallet jacks. Praised management fast efficient worker, requiring little supervision. Broke heavy pallet loads cases, boxes bags. May 2008 August 2008 Company Name City State Cashier/Host Greeted seated guests timely manner, provided assistance servers. Accurately operated cash registers POS transactions cash credit. Maintained awareness promotions advertisements; practiced suggestive selling. Accurately recorded orders partnered team members serve food beverages exceeded guests' expectations. Cleaned maintained beverage area, display cases, equipment, order transaction area Education Training May 2014 Morgan State University City State USA Psychology Bachelor Science Psychology 2008 Hillside High School City State Diploma High School Diploma Interests Morgan State Varsity Football Defensive End (DE) Fall 2012 ­ Agape Family Worship Center Member Volunteer Spring 2000 Present Skills Active Directory, advertisements, advertising, cash registers, Hardware, counseling, credit, crisis management, client, clients, Customer Service, Information Systems, merchandising, Excel, Microsoft Office Suite, Outlook, PowerPoint, Word, Networking, POS, presentations, Project Management, Psychology, Public Relations, Quality, Relationship Building, Research, retail, selling, sales, servers, SPSS, Statistics Affiliations Achievements Mae P. Claytor Conference Research Conference 2014 Morgan State Varsity Football Defensive End (DE) Fall 2012 ­ Spring 2013 Agape Family Worship Center Member Volunteer Spring 2000 Present",PUBLIC-RELATIONS
"TEACHER Skills charts, Excellent communication, conferences, Conflict resolution, Critical thinking, focus, instruction, instructional design, Lesson planning, Managing, meetings, office, problem solving, processes, progress, Teacher, Teaching, time management, written Experience Teacher August 2004 March 2014 Company Name － City State Teacher develops curriculum child's biological, cognitive socio-emotional processes mind. Committed healthy maturation every child involved. Teacher August 2002 June 2004 Company Name － City State Coordinated parent-teacher conferences school year. Took numerous backstage role is, including running lights, crew box office. Completed filed necessary paperwork classroom activities, including meal count sheets and. attendance logs. Planned implemented creative lessons accordance district, county, state federal guidelines. Observed evaluated students' performance, behavior, social development physical health. Teacher August 1997 June 2002 Company Name － City State Established daily routines easy children follow. Gave one-on-one attention children maintaining overall focus entire group. Identified signs emotional developmental problems children reported parents. Monitored students' educational progress individual charts files. Addressed behavioral learning issues parents daycare management. Teacher August 1996 June 1997 Company Name － City State l Fostered reasoning problem solving active exploration games activities. Monitored students' educational progress individual charts files. Worked interdisciplinary team members evaluate children's progress recommend appropriate. learning plans. Gave one-on-one attention children maintaining overall focus entire group. Established daily routines easy children follow. Used classroom observations create written assessments student performance. Organized facilitated monthly parent support group meetings. Nurtured supportive learning environment often used model classrooms. Education Training Master Science Instructional Leadership Early Childhood Education 2008 Tennessee Technical University － City State Instructional Leadership Early Childhood Education Bachelor Science Early Childhood Education 1996 Georgia Southwestern University － City State Early Childhood Education Valdosta State University － City State",TEACHER
"VICE PRESIDENT, CORPORATE FINANCE Summary Accomplished healthcare finance executive demonstrated ability deliver mission-critical results complex rapidly changing environments. Skills Balance Sheet Risk Management Contract Negotiations Treasury Management Technical US GAAP Accounting Proficient Board Communications Multi-disciplinary Team Lead Experience Vice President, Corporate Finance 10/2015 Current Company Name City State Responsible various consolidated corporate departments provided accounts payable, accounting, financial reporting, non-patient billing, payroll, tax treasury services health system components, including acute-care hospitals, post-acute care facility, faculty physician group, multiple benefit plans various for-profit not-for-profit joint ventures. Served staff Audit Compliance Committee Board responsible governance committee Served staff Investment Committee Board responsible governance Committee Managed external audit consolidated financial statements organization, components, employee benefit plans Managed tax structure, tax compliance filings, monitoring tax exempt status compliance IRC 501r requirements hospitals Led created offering statements multiple tax exempt bond financings, achieving $15 million economics savings refinancing existing debt Led $41 million new market tax credit financing construction new Neurosciences Institute facility Led bond ratings presentations 5 successful continuous upgrades 5 years Managed debt compliance enterprise obligated group reporting Directed ongoing risk mitigation efforts defined-benefit pension plan obligation, including plan design changes leading freeze al participants additional funding, including $50 million funding September 2016 Led successful selection change outsourced Chief Investment Officer complete turnover $400 million investment portfolio Responsible various external vendor relationships including audit, tax, actuarial, banking, merchant processing, custodial, investments, bond holder relationships ongoing evaluation requests proposal services ​ Vice President/Controller 04/2012 09/2015 Company Name City State Responsible various consolidated corporate departments provided accounts payable, accounting, financial reporting, non-patient billing, payroll, tax treasury services health system components, including acute-care hospitals, post-acute care facility, faculty physician group, multiple benefit plans various for-profit not-for-profit joint ventures. Successfully led series tax restructurings entities within health system conjunction in-house general counsel streamline structure health system create efficiencies administration compliance filings IRS. Led created offering statements multiple new money tax exempt bond financings. Led due diligence accounting acquisition faculty practice plan assets clinical operations. Led ongoing integration efforts faculty practice plan streamline finance operations, simplify debt structure, centralize treasury services, ensure consistency timeliness financial information Expanded bench strength Corporate Finance team re-establishing role Corporate Controller creating capacity Vice President, Corporate Finance role assist CFO strategic operations Corporate Controller 12/2006 04/2012 Company Name City State Responsible various consolidated corporate departments provided accounts payable, accounting, financial reporting, non-patient billing, tax treasury services health system components, including several acute-care hospitals, post-acute care facility, multiple benefit plans various for-profit not-for-profit joint ventures. Successfully aided negotiations financial terms resulting multiple financial settlement agreements surrounding departures multiple hospitals joint operating agreement governance structure health system 2007 2010. Successfully negotiated managed multiple transition service agreements multiple hospitals spanning three months three years resulting departure hospitals health system joint operating agreement 2007 -2010. Managed successful accounting external audits health system financial organizational restructuring health system. Managed reorganized corporate finance team various times throughout restructuring health system. Managed multiple liability payoffs health system including tax exempt debt payoffs, pension spin-offs, medical malpractice liability run-outs financial restructuring health system. Actively participated reorganization health system affiliation academic sponsor relation appropriate accounting treatment led tax restructuring health system. Acted lead staff inaugural tax exempt debt issue rating process external agencies restructured legal entity 2010. Managed accounting financial reporting new construction operations large community hospital. Audit Professional 08/1997 12/2006 Company Name City State Responsible various financial audits retail, manufacturing, investment management, academic medical centers, healthcare, higher education non-profit entities. Also responsible multiple due diligence assessments mergers acquisition consulting practice firm. Trained staff nationally audit methodologies, accounting guidance audit software continuing education seminars. Prepared reviewed financial statements private public companies, including multi-location consolidations. Researched accounting issues concluded proper accounting treatments disclosures. Performed supervised projects assessing internal control reliability effectiveness, including companies subject Sarbanes-Oxley Act. Acted lead senior large multi-national restatement audit surrounding proper lease accounting. Acted lead manager large multi-state restatement audit undergoing significant SEC investigation. Supervised evaluated audit staff ranging one twenty-five individuals. Participated national committees design create audit programs not-for-profit higher education industries. Prepared coordinated audit budgets, forecasts billings. Actively participated recruitment efforts interviews potential hires enrolled nationally identified strategic business schools. Presented continuing education seminars local business groups university accounting cirriculum. Education Training Bachelor Science Accountancy 1997 Miami University City State Economics Minor Cum laude Credentials CPA, State Ohio License #42088 Dec 2003 Dec 2017 CGMA, American Institute Certified Public Accountants Dec 2014 FHFMA, Healthcare Financial Management Association April 2013 CHFP, Healthcare Financial Management Association April 2013 Activities Honors Uptown Consortium, Cincinnati, Audit Committee Member 2017 Uptown Consortium, Cincinnati, Finance Committee Member 2008 2017 Uptown Consortium, Cincinnati, Executive Committee Member 2016- 2017 Healthcare Financial Management Association, National Large System Controller Council Healthcare Financial Management Association, Southwest Ohio Chapter, Board Director 2010 Healthcare Financial Management Association, Southwest Ohio Chapter,Treasurer, 2011- 2012 American Institute Certified Public Accountants Ohio Society Certified Public Accountants Speaker Healthcare Financial Management Association American Healthcare Lawyers Association ​ ​",FINANCE
"SALES ASSOCIATE Summary Courteous dependable sales accociate, skilled balancing customer needs company demands. Effectively builds loyalty long-term relationships customers achieving individual sales goals. Highlights 65WPM 80-90% Accuracy 10 Key Calculator Smart Phone Tablets Microsoft Windows 95/98/XP/Vista MAC Word, Excel, Publisher, Outlook, Internet Browsers (i.e., Internet Explorer, Fire-Fox, Google Chrome, etc.) Superior communication skills Dependability Staff training development Superior organization skills Interpersonal abilities Initiative problem-solver Experience Company Name City State Sales Associate 01/2015 10/2015 Actively acknowledged, greeted assisted customers store. Provided accurate product information. Maintained working knowledge stores policies procedures. Met exceeded sales goals. Assisted supervisors identify resolve issues store. Trained new employees company customer service policies service level standards. Company Name City State Personal Health Care Assistant 03/2011 02/2015 Daily job responsibility preformed work shift include Clean, sanitize, organize. home ensure sterile healthy environment client. Prepare meals, attend errands, provide. transportation health care provider. Provide assistance day day hygienic needs. Company Name City State Sales Associate/Key Cashier Lead 06/2010 01/2011 Daily job responsibility preformed work shift include delegate daily duties associates, opening closing money tilts, counting resetting money podium, evaluating associates performance, auditing tilts, ensuring associates completed daily work duties tasks, delegating breaks. Check ensure associates quality work satisfactory correct. Assisting replenishing, cleaning, organizing, store ensure functional efficient operation. Communicate customers, associates, individuals address questions concerns. Perform basic office duties complete file reports paper work, answer direct telephones calls relay messages. Company Name City State Explorer 06/2008 03/2011 Answered telephones, directed calls took messages. Compiled, copied, sorted, filed records office activities. Operated office machines, photocopier, scanners, fax, voice mail systems personal computers. Computed, recorded, proofread data information, records reports. Maintained updated filing, inventory, mailing, database systems, either manually using computer. Opened, sorted routed incoming mail, answered correspondence, prepared outgoing mail. Reviewed files, records, documents obtain information respond requests. Education GED General Education Studies 2011 Del Sol High School City State General Education Studies Personal Information AREAS OF STRENGTH: Customer service oriented able interface effectively levels administration staff. Able organize/prioritize work take responsibilities little supervision. Self-motivated able work independently. Skills Time management Leadership Mathematics Word processing",SALES
"NETWORK ADMINISTRATOR Summary Analytical Network Administrator adept resolving complex network issues. Critical thinker addresses customer support issues quickly consistently exceeds performance standards. Highlights Server administration, Technical documentation, Network security, Network management, Data backups, Disaster recovery, Project Management, LAN Knowledge, Proxy Servers, Networking Knowledge, Network Design Implementation, Network Troubleshooting, Network Hardware Configuration, Network Performance Tuning Microsoft Office expert Microsoft Certified Solutions Associate (MCSA) Certificate DHCP/DNS Ethernet Firewall proficient MS Office proficiency Microsoft Certified Solutions Associate (MCSA): [Name Microsoft technology] Microsoft Certified Technology Specialist (MCTS): [Name Microsoft technology] Exceptional telephone etiquette Patient diligent Troubleshooting proficiency Windows XP/Vista Proficient AVG, Printers, PC Security systems Accomplishments Exceeded monthly goals successfully handling 80 trouble tickets per week. Experience Network Administrator Feb 2006 Mar 2016 Company Name Establishes networking environment designing system configuration; directing system installation; defining, documenting, enforcing system standards. Maximizes network performance monitoring performance; troubleshooting network problems outages; scheduling upgrades; collaborating network architects network optimization. Secures network system establishing enforcing policies; defining monitoring access. Reporting network operational status gathering, prioritizing information; managing projects. Maximizing corporate network services uptime. Giving phone, email remote support customers. Implementing network security measures protect data, software, hardware. Utilizes Active Directory manage user accounts, create groups, computer accounts Administering Microsoft Windows Server network servers. Investigating problems making technical recommendations. Resolving network operational issues. Installing testing server software variety platforms. Professional Accomplishment: Successfully migrated users computers Novell NetWare Microsoft Active Directory Successfully upgraded Windows Server 2003 Server Server 2008 Successfully upgraded Windows Server 2008 Server Server 2012 Successfully upgraded network infrastructure configured Cisco 2950 switches 66 Federal Contract Towers State Florida Successfully migrated Computers users windows XP Windows 7. Resolved customer complaints concerns strong verbal negotiation skills. Trained new employees explained protocols clearly efficiently. Troubleshot hardware issues worked service providers facilitate repairs. Created new account, reset passwords configured access users. Troubleshot hardware issues worked service providers facilitate repairs. Developed documentation common processes support staff end-users. Education Computer Information System /Network Engineering Barry University Project Management Professional Florida Atlantic University Six sigma GreenBelt Florida Atlantic University Certifications Microsoft Certified Systems Administrator Microsoft Certified Systems Engineer Microsoft Certified Technology Specialist ITIL Foundation V3 Certified Comptia A+ Certification Skills A+ Certification, Active Directory, Cisco, hardware, designing, directing, Disaster recovery, email, ITIL, LAN, managing, access, Microsoft Certified, Microsoft Certified Systems Engineer, Windows 7, Microsoft Windows, windows XP, Network Administrator, Network management, Network Hardware, Network Design Implementation, Network security, Network Troubleshooting, Network, Networking, Novell NetWare, optimization, policies, Project Management, Proxy, Reporting, scheduling, Servers, Six Sigma, switches, system configuration, Technical documentation, phone, troubleshooting, upgrades, Windows Server",AVIATION
"CO- FOUNDER/THERAPIST AND TEACHING ARTIST Summary Mental Health Counselor specializing Art Play Therapies Responsible self-starter communicates well dedicated improving well-being clients. Mental health professional driven help others overcome personal obstacles. Comfortable working autonomously team-based setting. Clinically certified Mental Health Therapist skilled motivating, communicating advocating clients dealing mental health emotional disorders. Expert DBT psychotherapy. Seasoned mental health practitioner demonstrated track record successfully working diverse client populations one-on-one group settings. Skilled Therapist expertise identification management youth mental illnesses. Seasoned mental health practitioner demonstrated track record successfully working diverse client populations one-on-one group settings. Mental health professional driven help others overcome personal obstacles. Comfortable working autonomously team-based setting. Skills Knowledge ins outs Child Protective Services (CPS) Practiced family assessments Family therapy aptitude Therapeutic expertise Specialized training grief counseling Family therapy background Parenting skills educator Community resources specialist Suicide precautions expertise Suicide risk assessments Suicide risk assessments Superior communication skills Medicaid familiarity Psychiatric population familiarity Outreach programming specialist Solution-focused counseling Extensive DSM-IV knowledge Clinical documentation mastery Exceptional problem solver Member National Association Social Workers (N.A.S.W.) Mood disorders specialist Dual diagnosis expertise Experience August 2014 October 2015 Company Name City State Co- Founder/Therapist Teaching Artist Served lead clinician patients bipolar, depression, anxiety personality disorders. Referenced used various therapy techniques, including psychodynamic, family systems, cognitive behavioral lifespan integration psychotherapy. Consulted developed appropriate treatment rehabilitation plans dually diagnosed patients. Recorded comprehensive patient histories coordinated treatment plans multi-disciplinary team members. Diagnosed mental health, emotional substance abuse disorders. Executed appropriate risk-assessment mitigation strategies. Developed comprehensive treatment plans patients diagnosed opioid addiction. Led patients individual, family, group marital therapy sessions. Evaluated patients determine potential need transfer specialized inpatient mental health facilities. Assisted clients scheduling home visits phone calls monitored effectiveness activities. Guided clients understanding illnesses treatment plans. Developed appropriate policies identification medically-related social emotional needs clients. Created reviewed master treatment discharge plans client. Referred clients programs community agencies enhance treatment processes. Organized treatment projects focused problem solving skills creative thinking. Consulted psychiatrists client medication changes, issues medicine compliance efficacy medications. Worked parents teachers implement consistent behavior therapy techniques home school. Taught clients anger management techniques, relaxation skills, impulse control, social skills, emotional coping skills functional living skills. Developed comprehensive treatment plans focused accurate diagnosis behavioral treatment problems. Interacted clinical staff external resources school community personnel. Collaborated closely treatment team appropriately coordinate client care services. Conducted outreach, advocacy rehabilitative services regular cases crisis intervention. Documented patient information including service plans, treatment reports progress notes. Efficiently gathered information families social services agencies inform development treatment plans. Conducted comprehensive initial in-home psychosocial assessments prior first wraparound meetings. Quickly responded crisis situations severe mental health behavioral issues arose. Effectively managed time caseloads based 50 sessions per week. Checked facility open windows, locked doors, malfunctioning smoke detectors safety hazards. Charted recorded information client files. June 2012 March 2014 Company Name City State CPS Specialist III August 2008 May 2011 Company Name City State Therapist Effectively managed time caseloads based 50 sessions per week. Charted recorded information client files. Tracked client movement unit documenting times destinations clients. Quickly responded crisis situations severe mental health behavioral issues arose. Conducted comprehensive initial in-home psychosocial assessments prior first wraparound meetings. Efficiently gathered information families social services agencies inform development treatment plans. Documented patient information including service plans, treatment reports progress notes. Conducted outreach, advocacy rehabilitative services regular cases crisis intervention. Collaborated closely treatment team appropriately coordinate client care services. Interacted clinical staff external resources school community personnel. Developed comprehensive treatment plans focused accurate diagnosis behavioral treatment problems. Taught clients anger management techniques, relaxation skills, impulse control, social skills, emotional coping skills functional living skills. Worked parents teachers implement consistent behavior therapy techniques home school. Consulted psychiatrists client medication changes, issues medicine compliance efficacy medications. Organized treatment projects focused problem solving skills creative thinking. Referred clients programs community agencies enhance treatment processes. Created reviewed master treatment discharge plans client. Guided clients understanding illnesses treatment plans. Developed appropriate policies identification medically-related social emotional needs clients. Assisted clients scheduling home visits phone calls monitored effectiveness activities. Evaluated patients psychiatric services psychotropic medications. Monitored patients prescribed psychotropic medications assess medications' effectiveness side effects. Evaluated patients determine potential need transfer specialized inpatient mental health facilities. Administered medication patients presenting serious risk danger others. Conducted psychiatric evaluations executed medication management inpatient outpatient facilities. Led patients individual, family, group marital therapy sessions. Developed comprehensive treatment plans patients diagnosed opioid addiction. Executed appropriate risk-assessment mitigation strategies. Diagnosed mental health, emotional substance abuse disorders. Education Training 2020 Northcentral University City State USA Ph.D. Education Specialization Special Education 2017 Colorado Technical University City State USA Master Science Homeland Security Specialization Emergency Management Public Health Public Health Disaster medicine coursework 2012 University Southern California City State USA Master Arts Teaching Specialization Multiple Subject Education Coursework English Second Language, Elementary, Special Education 2008 University Pennsylvania City State USA Masters Social Work Specializations Developmental Disabilities, Macro, School Social Practice Coursework Psychology, Social Work, Counseling, Human Services, Marriage Family Therapy Child Development 2006 Rutgers University City State USA Bachelor Arts Urban Studies Specializations Voluntary Action, Civic, Non-Profit Leadership. Minor Art History Recipient James M. Gaffney Award Member Student Government Association, National Coalitions Building Institute Campus Affiliate Rotoract Club Accomplishments Effectively managed caseloads 100 clients given time. Member National Association Social Workers (N.A.S.W. since 2008 Won Rutgers University faculty Urban Studies Research Award. Awards James M. Gaffney Award, 2006 Dissertation Dissertation: ________________________examines different approaches _______________________________. M.A.T. Thesis: Saxon Math examines different approaches whether standards based math curriculum written met needs students. Undergraduate Thesis: Developing Youth Northern Ireland examines ways Youth actively engaged Civil Society Northern Ireland European Union Publications Technical Reports: Oster, K.W. (2012). Saxon Mathematics Effects Learning. M.A.T. Dissertation. Rossier School Education, University Southern California. Oster, K.W. (2006). Developing Youth Londonderry. Undergraduate Dissertation. College Arts Sciences, Rutgers University. Skills Public Relations Software: Bacon's Mediasource, Factiva Desktop Publishing Software: Photoshop, Illustrator, HTML Healthcare: intravenous therapy, MEDISOFT, computerized charting, STD counseling, breastfeeding educator People skills: great bedside manner, enthusiastic people person, advanced problem-solving, great organizational skills",ARTS
"TEACHER Summary Thank taking time read this. I presenting resume express interest Social Studies teaching position school. My experience Social Studies field includes bachelor's degrees Criminology, Political Science, well Secondary Social Science Education. Highlights Valid Current Teaching Certification California well Florida. Urban public schools background. One schools I experience Title 1 school Hollywood, Florida. Coaching experienced Cross Country Track. Creative lesson planning Critical thinker Adept classroom manager Experiential learning Self-motivated Fast learner Positive encouraging Bilingual Farsi English Data-driven curriculum expertise: documentation provided upon request. SMART Board familiarity Accomplishments Helped campaign school partners education. Brought local businesses partner school fund student activities. Developed innovative classroom management tools, implemented large scale teachers among school. Experience Teacher August 2014 Current Company Name Created interactive engaging lessons aligned standards set state. Collaborated Professional Learning Communities partnered Social Studies teachers well Departments within school. Cross Curriculum Collaboration Reading, Language Arts, Social Studies. Reading content area endorsed. ESOL Content Area endorsed. Established clear objectives lessons, units projects. Adapted teaching methods materials meet students' varying needs. Took necessary reasonable precautions protect students, equipment, materials facilities. Helped students develop improve study methods habits. Encouraged students persevere challenging tasks. Employed broad range instructional techniques retain student interest maximize learning. Planned conducted hands-on activities provide students opportunities observe, question investigate. Worked cooperatively special education, speech pathologists, behavioral specialists teachers modify curricula special education students according Individual Education Plans (IEPs). Communicated peers, colleagues, administrators parents meet exceed teaching goals. Created lesson plans line state curriculum school curriculum standards. Created interactive classroom atmosphere maintain student interest facilitate learning. Created engaging dynamic lessons emphasis improving students' written verbal communication skills. Identified areas weakness individual students tailored lessons accordingly. Proofread evaluated students' writing gave feedback. Graded student work kept careful records grades. Maintained accurate complete student records required laws, district policies administrative regulations. Developed, administered, assessed student tests order evaluate/monitor students' progress. Pursued professional development activities broaden deepen knowledge content teaching skills. Acted positive role model students colleagues. Tutored students school weekends prepare End Course exam Civics well tutoring reading. Coached Track. Student Teacher January 2014 May 2014 Company Name Created daily lesson plans bell bell instruction. After school tutoring prepare students AP exam Weekly observations Clinical Educator Monthly observation University Supervisor. Scored high marks observations. Used variety teaching methods lectures, discussions demonstrations. Met parents guardians discuss students' progress least per semester. Enforced classroom administration policies rules times. Set enforced clear deadlines student work. Director Manager February 2010 June 2015 Company Name State Worked Director Manager Camps, Trips, Schools. Worked alongside cities Deerfield Beach Boca Raton, maintaining running camps. Planned organized yearly overseas trips, groups 10 participants ages. Screened, trained, hired employees. Taught 1000 students year. Responsible managing camps schools day-to-day operations. From daily activities, weekly events, daily educational trips. Organized daily activities campers ensured needs met daily basis. Established clear objectives lessons, units projects. Adapted daily activities materials meet students' varying physical developmental needs. Specialized camps schools Autistic students. Manager/Buyer/Special Events Coordinator November 2009 Current Company Name Responsible managing day-to-day operations store, well employees. Responsible hiring training employees. Worked various reps companies organizing acquiring sponsors events. Balanced budgets maintained product within store. Responsible creating employee handbook simple procedures staff follow. Planned events worked partners develop new marketing strategies. Created yearly event fundraised local educational non-profit organizations. Education Bachelor Arts Criminal Justice Spring 2008 Florida Atlantic University City State GPA: I received 150 community service hours volunteering elementary middle schools. Criminal Justice I received 150 community service hours volunteering elementary middle schools. I worked directly classroom, school office, well school library.While attending Florida Atlantic University I involved many extra curricular activities campus, attended activities, helped organize events meeting around campus. Volunteered office students disabilities note taker. While seeking educational degree I worked various schools around Broward county. Bachelor Arts Secondary Social Studies Education 2014 Florida Atlantic University City State Secondary Social Studies Education. Completed 150 hours classroom working degree. Bachelor Arts Political Science 2008 Florida Atlantic University City State Specialized Middle Eastern studies worked hand hand department head completed Independent Study, dissertation women's rights theocratic regime Iran. High School Diploma 2004 Barron Collier High School City State Skills Bi-lingual Farsi English Coaching experience ESOL endorsed Enthusiastic people person Great organizational skills Event planning/fundraising experience Marketing experience",TEACHER
"SHOE DEPT. LEAD SUPERVISOR Accomplishments KELLERMEYER BERGENSONS SERVICES, M aumee, OH. Crew Member, Aug 2012 ­ Oct 2013 Service, clean, supply restrooms. Gather empty trash. Clean building floors sweeping, mopping, scrubbing, vacuuming. Follow procedures use chemical cleaners power equipment prevent damage floors fixtures. Mix water detergents acids containers prepare cleaning solutions, according specifications. Notify managers concerning need major repairs additions building operating systems. Clean windows, glass partitions, mirrors, using soapy water cleaners, sponges, squeegees. Clean laboratory equipment, glassware metal instruments, using solvents, brushes, rags, power cleaning equipment. Dust furniture, walls, machines, equipment. Clean polish furniture fixtures. 2140 n hollywood way #10071 burbank, California, 91510 8183362640 LOV3AT1STSIT3@YAHOO.COM. KELLERMEYER BERGENSONS SERVICES, M aumee, OH. Crew Member, Jan 2008 ­ Jul 2009 Service, clean, supply restrooms. Gather empty trash. Clean building floors sweeping, mopping, scrubbing, vacuuming. Follow procedures use chemical cleaners power equipment prevent damage floors fixtures. Mix water detergents acids containers prepare cleaning solutions, according specifications. Notify managers concerning need major repairs additions building operating systems. Requisition supplies equipment needed cleaning maintenance duties. Clean windows, glass partitions, mirrors, using soapy water cleaners, sponges, squeegees. Clean polish furniture fixtures. Dust furniture, walls, machines, equipment. Experience 11/2013 12/2015 Shoe dept. lead supervisor Company Name － City State Enforce safety sanitation regulations. Direct coordinate activities employees engaged production processing goods, inspectors, machine setters, fabricators. Confer supervisors coordinate operations activities within departments. Plan establish work schedules, assignments, production sequences meet production goals. Inspect materials, products, equipment detect defects malfunctions. Observe work monitor gauges, dials, indicators ensure operators conform production processing standards. Conduct employee training equipment operations work safety procedures, assign employee training experienced workers. Interpret specifications, blueprints, job orders, company policies procedures workers. Keep records employees' attendance hours worked. Read analyze charts, work orders, production schedules, records reports determine production requirements evaluate current production estimates outputs. Maintain operations data, time, production, cost records, prepare management reports production results. Determine standards, budgets, production goals, rates, based company policies, equipment labor availability, workloads. Confer management subordinates resolve worker problems, complaints, grievances. Recommend implement measures motivate employees improve production methods, equipment performance, product quality, efficiency. Recommend execute personnel actions, hiring, evaluations, promotions. Calculate labor equipment requirements production specifications, using standard formulas. Plan evelop new products production processes. 02/2007 07/2009 Cashier/Crew leader Company Name － City State Receive payment cash, check, credit cards, vouchers, automatic debits. Issue receipts, refunds, credits, change due customers. Assist customers providing information resolving complaints. Greet customers entering establishments. Answer customers' questions, provide information procedures policies. Sell tickets items customers. Maintain clean orderly checkout areas complete general cleaning duties, mopping floors emptying trash cans. Count money cash drawers beginning shifts ensure amounts correct adequate change. Monitor checkout stations ensure adequate cash available staffed appropriately. Calculate total payments received time period, reconcile total sales. Supervise others provide -job training. Maintain food equipment inventories, keep inventory records. Perform food preparation service tasks cooking, clearing tables, serving food drinks necessary. Record number, type, cost items sold determine items may unpopular less profitable. 11/2006 01/2007 Company Name Greet customers ascertain customer wants needs. Describe merchandise explain use, operation, care merchandise customers. Recommend, select, help locate obtain merchandise based customer needs desires. Compute sales prices, total purchases receive process cash credit payment. Answer questions regarding store merchandise. Prepare sales slips sales con tracts. Place special orders call stores find desired items. Prepare merchandise purchase rental. Watch recognize security risks thefts, know prevent handle situations. Inventory stock requisition new stock. Ticket, arrange display merchandise promote sales. Exchange merchandise customers accept returns. 2140 n hollywood way #10071 burbank, California, 91510 8183362640 LOV3AT1STSIT3@YAHOO.COM Clean shelves, counters, tables. Help customers try fit merchandise. Open close cash registers, performing tasks counting money, separating charge slips, coupons, vouchers, balancing cash drawers, making deposits. Bag package purchases, wrap gifts. Education Jun 2007 High SchoolDiploma State Work History Company Name Skills Art, blueprints, budgets, cash registers, charts, COM, Communication skills, Cooking, credit, Customer service, employee training, employee training, hiring, Inspect, Inventory, Issue receipts, Management skills, materials, Exchange, money, personnel, policies, processes, quality, Read, Retail sales, safety, sales, tables, type",APPAREL
"SENIOR GRAPHIC DESIGNER Summary Diverse, results-oriented graphic designer 30 years experience print, logo design, dimensional signs. Passionate comprehensive, strategic brand-building design. Demonstrated ability work independently well collaborate large design teams. Flexible, big picture, out-of-the-box thinker expert brain-stormer, special emphasis conceptual design. Highlights Graphic Design Expertise Creative Design Aptitude Quality Assurance Team Leadership Adobe CC Suite Strategic Planning Training Development Corporate Design ​ Accomplishments Successfully orchestrated complex projects idea stage design, mock-up, final rendering meet customer expectations, building customer loyalty. Grew client base strategic relationship building consistently delivering successful campaigns designs. Experience 03/2017 08/2018 Senior Graphic Designer Company Name － City State Sketched designs large home builders, Stanley Martin, Ryan Homes, NV Homes, Van Metre Homes, Stylecraft Homes, Dan Ryan Homes etc. Adhered strict branding guidelines preparing sketches client review Designed logos, interior acrylic display signs stand wall mounts, 3-D signs, impact logo signs, Routed Top signs, whip flags, mailboxes, take one boxes, feather flags, amenity signs, site ID sign, model ID signs, banners, more! Prepared final print files Uploaded sketches final print file links Keyed IN initially, Pace Software. Cut vinyl FC7500 Plotter 01/2005 01/2017 Senior Graphic Designer/Production Manager Company Name － City State Developed creative graphics simplified complex messages. Recommended techniques, methods media best suited produce desired visual effects. Adhered corporate brand guidelines preparing graphic materials. Maximized operational efficiency mentoring staff various customer service initiatives. Spearheaded coordinated graphic design projects conception completion. Collaborated clients create vision, conceive designs, meet tight deadlines daily. Developed excellent relationships multiple vendors outside installers ensure success current future projects. Created fashioned highly persuasive sales marketing proposals. Processed Estimates, Price Proposals Invoices e-mailed customers via Quick Books. Printed in-house designs customer prepared files wide format printer. 05/1995 01/2005 Graphic Designer Company Name － City State Designed interior exterior signs, banners, trade show graphics, association graphics, dimensional signs, etc Vectorized designed client logos Cut vinyl Ioline Graphics Plotter Printed graphics HP 5500 large format printer Education Liberal Arts Florida State University Panama Canal Branch Visual Communications Art Institute Pittsburgh － City State Associates Degree Skills Invoicing: Quick Books Software: Adobe Illustrator CC CS6, Adobe Photoshop CC, Corel Draw x7, Microsoft Office Suite, Omega Composer Printers: HP 5500, HP DesignJet L25500 Vinyl Plotters: Summa D120R, Graphtec, Ioline, HS15, FC 7500 Sign Tracking Software: Keyed IN Pace Portfolio www.dmohanco.com Linked In https://www.linkedin.com/in/denyse-mohancographicartist",DESIGNER
"DIRECTOR Executive Profile A spirited motivated leader able handle multiple projects simultaneously. Able mentor diverse, competitive managers mutually supportive team. Long-standing record creating marketing communication plans, successful events, major website roll outs upgrades, facility management office supervision. Skills Communications, Editor, Event Planning, Special Events, Director, Fundraising, Graphics, Brochures, Catalogs, Marketing, Marketing Plans, Materials, Mentoring, Newsletters, Presentations, Processes, Public Relations, Recruitment, Strategic Plans, Supervision, Website, Annual Reports Professional Experience Director 06/2012 Current Company Name City State Manages daily operations, public relations marketing efforts KC Metro Center. Responsible developing marketing plan materials recruit students working Director Continuing Studies Marketing committee Manages Kansas City Metro Center facility supervises clerical part time positions Coordinates faculty departments provide courses Center Works local community colleges create articulation agreements plan events Works independently recruit students attend Metro Center making contact business industry, working area community colleges, school districts, chamber commerce organizations Assisting programs departments support recruitment alumni efforts greater Kansas City area. Online Facilitator 03/2008 09/2013 Company Name City State Taught classes online Communication Department. Responsible developing syllabus facilitating various communication classes. Courses taught include limited to: Mass Media Overview History, Information Products Presentations, Communication Processes, Information Strategies, Information Sources, Communication Variety Foundations Interpersonal Communications, Foundations Mass Communication Essentials Managerial Communication. Public Information Coordinator 09/2006 06/2012 Company Name City State Directed supervised school district's communications program. Manage award winning website, includes daily updates 7,300 pages. Create graphics, track analytics, manage 14 website coordinators. Responsibilities include adding major enhancements website; flash movies, archives, blogs, videos podcasting. Serve co-editor district's Facebook page. Facilitate website trainings. Train principals secretaries automated phone system. Deliver bi-weekly training educating volunteers District YouthFriends policies. Coordinate annual special events recognize involve teachers, students, parents volunteers. Design, write approve various marketing mediums includes flyers, brochures messages mass notification system. Manage 12 coordinators district's YouthFriends Mentoring Program. Provided support district's Educational Foundation coordinating fundraising events promoting student programs. Complete yearly process receive grant Kansas City Foundation. Public Relations Alumni Affairs Coordinator 01/2003 09/2006 Company Name City State Coordinated public relations, marketing fund development college. Produced, wrote approved various marketing mediums, newsprint, internet, annual reports, catalogs, strategic plans brochures. Served Editor-in-Chief quarterly newsletter distributed 3,000+ alumni, faculty, friends college. Developed maintained Public Information website, produced annual report strategic plan. Organized class reunions alumni events. Managed budgeted campus events. Facilitated 2005 annual campaign, resulted highest annual donations received. Education Ph.D. 2018 Kansas State University City State GPA: GPA: 4.0 Adult Community Education Master Arts 2004 Missouri State University City State GPA: GPA: 3.19 Communication Bachelor Arts 2002 Missouri Western State University City State GPA: GPA: 2.69 Communication, Public Relations Emphasis Technical Communication Minor Memberships Alpha Kappa Alpha Sorority, Incorporated Hickman Mills Prevention Coalition (2007 present) Hickman Mills Educational Foundation (2012 present) Member, Scholarship Committee, St. Andrew United Methodist Church (2013 present) Member, PPR Committee, St. Andrew United Methodist Church (2012 present) South Kansas City Leadership Academy Graduate, 2008 YouthFriends, Mentor (2007 2014) Advisory Committee 3V's Grant (2005 2006) Coordinator, Cox Nursing Encounter Camp (2002 2005) YWCA Advocate Victims Sexual Assault/Rape (2000 2004)",PUBLIC-RELATIONS
"CONSTRUCTION CONSULTANT Summary To secure project management position dynamic organization I contribute team utilize extensive leadership experience develop grow business. Held every management position within organization including: general manger, national corporate trainer, front house manager, kitchen manager, bar manager. Experience organization culminated store owner operator. Experience 01/2011 01/2015 Construction Consultant Company Name － City State Supervised well site location road construction, equipment procurement, logistics. Coordinated facilities construction well production. Consulted project managers, vendors, departmental personnel discuss formulate estimates resolve job site issues. Obtained, organized, analyzed multiple subcontractor quotes across varying trades specifying materials, identifying qualified subcontractors, negotiating prices. Supervised well site completions including: well site perforations, well site logging, well site flow back. Communicated internal external project stakeholders troubleshoot issues determine appropriate resolutions. Coordinated oversaw project crews including construction, safety, electrical. Identified documented issues risks offer realistic recommendations alternatives achieve desired company results. Held facilitated daily JSA's. Consistently worked multiple projects issues ability determine severity issue escalate appropriately needed. 01/2010 01/2011 Prospective Owner Operator Company Name － City State Oversaw front house back house hiring training. Ensured front house shifts ran smoothly efficiently providing thorough friendly customer service driving sales business averaging $100,000 gross weekly sales. Managed front house back house inventory control purchasing. 01/2007 01/2010 Assistant General Manager Company Name － City State Wrote unified entire company wide inventory control system. Managed daily cash intake, bar alcohol inventory, building repair maintenance budgets, account payable. Oversaw hiring, training, scheduling sixty front house employees. Education 1990 Business Civil Engineering University Tennessee － City Business Civil Engineering Steve Knowles Kodiak Energy Consulting, LLC Vice President Operations Skills budgets, budget, Consulting, customer service, driving, fast, hiring, inventory, inventory control, logging, logistics, materials, Microsoft Office Suite, needs assessment, negotiating, personnel, procurement, project management, purchasing, quality assurance, safety, sales, scheduling, self-motivated, managing suppliers, troubleshoot, verbal communication skills, excellent written",CONSULTANT
"INFORMATION TECHNOLOGY SPECIALIST Summary Security+ Certified LAN/WAN (T1, Frame Relay, TCP/IP) IAVA Routers/Firewalls/Switches/Wi-Fi/VPN Network Information Systems Defense Level 1 2 Technical Support Cable Systems Installer/Maintainer Imaging/Base lining Current TS-SCI Clearance LOS Line Sight Radio CPOF/VOIP Videoconferencing Technologies Network Server Administration Government Security Disaster Recovery/Backups Accomplishments Information Technology Deployed managed CPN, LOS, SPAWAR, AFN, LAN/WAN Architectures Active Directory domains 50 SIPR/NIPR IS VOIP subscribers hostile combat operations Windows 7 integration 520 systems throughout Stuttgart Garrison Command Disaster Recovery/Backup systems prevented loss critical data Technical Support/Service 3 years experience high visibility support roles centered Microsoft technologies information security Strong understanding workflow business process, support roles organizations Multiple awards proven performance Management Squad Leader Shift Leader Strong leadership skills Excellent interpersonal skills Presentations Training Documentation Standard Operating Procedures development Experience Information Technology Specialist Company Name Information Systems Specialist 07/2011 12/2012 Company Name City Level 1 2 Technical Support Strategic Operations Stuttgart, Germany classified unclassified systems. Trained proficiently Information Assurance security. Implemented sustained satellite radio communications computer based information systems VOIP. Maintained organized important IT documentation. Deployed countermeasures security breaches. Implemented Windows 7 across Garrison units. Direct support Senior Officer Staff. Responsible several million dollars equipment personnel. Remedy Exchange CPOF SOFTCau-HARDCau Organizational Unit Administrator VPN FTP TCP/IP Firewalls VOIP Remote Connectivity Encryption Netscreen Cisco Tier 2 Helpdesk. Cable Installer Maintainer 11/2010 07/2011 Company Name City Cable installer maintainer multiple Army posts Stuttgart, Germany including 6 months combat zone Africa. Extensive knowledge wiring infrastructure, troubleshooting, Cat 5 6, fiber termination. Maintained organized racks, patch panels, cable trays, switches routers. Working knowledge terminating, splicing, testing troubleshooting copper fiber cable using Fluke Cable Analyzers. Accountable thousands dollars equipment include Fluke Networks Products. Operator 12/2009 11/2010 Company Name City Defense Messaging Center primary duties facilitating Defense Messaging System (DMS) support Headquarters, United States European Command (USEUCOM) Department Defense activities. Responsible operation maintenance CP-XP, AMHS, DII Guard Certificate Workstations support DMS, SIPRNET NIPRNET 52d Signal Battalion. Perform hours Network Operations functions include monitoring SPECTRUM, recall essential personnel situational management, opens, monitors status closes trouble tickets. While reporting conducting essential missions high visibility areas. Responsible accountable $100 million worth equipment repair parts. SPECTRUM AMHS Customer Support Defense Messaging System SIPRNET Discretionary Access Lists Trouble Tickets. Education Associate Arts Business Administration 12 2014 Business Administration CompTIA Security+ Certified Certification Oct 2011 Information Technology Specialist Training (25 weeks) US Army Nov 2009 Information Technology Online Training (223 hours) US Army Mar 2009-Jan 2012 SIPR/NIPR Access Point (SNAP) Terminal (32 hours) Certification June 2011 Fiber Optic Connectors Splicing Basic Installation Course (40 hours) Certification Aug 2010 Skills Army, Basic, Cable, Cat 5, Cisco, Encryption, Customer Support, documentation, Firewalls, FTP, information systems, Information Technology, Messaging, Access, Exchange, Windows 7, monitors, Network, Networks, Oct, Organizational, personnel, radio, reporting, routers, Strategic, switches, TCP/IP, Technical Support, troubleshooting, VOIP, VPN, wiring Additional Information Awards Honorable Discharge, United States Army National Defense Service Medal Global War On Terrorism Service Medal Army Service Ribbon Overseas Service Ribbon Army Superior Unit Award Army Good Conduct Medal Numerous Certificates Achievement Coins Excellent",INFORMATION-TECHNOLOGY
"OWNER/PRESIDENT Professional Profile A seasoned marketing professional delivers results alignment strategic business plans developing executing marketing campaigns well managing external agencies. Qualifications Strategic marketing planning Results measurement Strategic development Experiential customer events Plan execution NASCAR sponsorship Video production Execution Webinars Product positioning Brand developmentIntegrated marketing communications Account relations Tactical planning Relevant Experience Oversaw campaign exceeded annual goals increased brand relevance consumers/ Experience Owner/President January 2013 Current Company Name Freelance communications digital content creation corporate independent businesses. Development production video content internet social media. Strategic Marketing Manager January 2010 January 2012 Formulated, directed coordinated marketing activities promote products services Maximized marketing budget coordinated media buys. Provided oversight PR trade show activity. Created strategies stretch marketing promotional budgets improving brand impact marketplace. Adjusted marketing mix implemented improved integrated strategy. Took ownership executed experiential NASCAR marketing program raised awareness one brands increased pull-through rate product resulting 15% increase production volume sales $3 million total branded TV exposure estimated Joyce Julius. This program also resulted strengthening relationship major customer. Reduced shipping set-up costs trade show properties $3000 per event refreshing tradeshow properties displays. Developed impactful displays designed engineered lighter easier transport shows. Cost savings $50,000 entire trade show season. Developed refined iPad App designed implemented standardize sales materials presentations. This provided customer facing brand consistency product specification accuracy. It improved process creating sales presentations eliminated redundancy making sales staff efficient productive. Product Marketing Brand Manager January 2003 January 2010 Managed coordinated marketing branding activities, created communications materials Created engine brand commercial vehicle market. Developed strategy, positioning, naming graphic elements along brand standards guidelines. This allowed company focus marketing advertising efforts meet brand objectives well optimizing budgets. Produced award winning documentary video conception completion depict company's 75-year history. Finished product integral part internal external communications campaign illustrate product evolution leading new product launch. The project required extensive historic research fact checking. Hands-on production saved $75,000 cost. Developed executed integrated brand launch partnership Country Music Association event Nashville. Combined on-site product experience premium distribution interactive web site. Billboard Magazine recognized sponsorship extraordinary innovation. Developed implemented PR communications campaign increased consumer interaction loyalty company brand Integrated customer events website interaction. Project completed time budget. Managed internal corporate events included planning, logistics vendor management Board Directors meetings, Wall Street analyst gatherings, Annual Dealer Meetings This reduced production costs 50% resulting $1 million annual savings. Executive producer January 1999 January 2012 Company Name － City State Manufacturer, marketer distributor trucks engines (Fortune 200 Company. Education BA Communications 2005 Benedictine University － City State Communications Magna Cum Laude Accredited Certificate, Computer Graphic Design, International Academy Design Technology, Chicago, IL 1996 Affiliations Member, American Marketing Association Skills advertising, analyst, agency, Brand development, Branding, budgets, budget, content, content creation, equity, focus, Freelance, Graphic Design, graphic, innovation, logistics, managing, marketing, market, marketing communications, materials, Meetings, positioning, presentations, PR, research, sales, shipping, specification, strategy, Strategic development, Strategic marketing, TV, vendor management, video, Video production, web site, website Additional Information Awards Chicago BMA ""Tower Award"" Websites $50,000 MaxxForce.com 2007 Chicago chapter Business Marketing Association ""Tower Award"" Logo Design MaxxForce Diesel Power logo 2007 PCC ""Silver Trumpet"" Marketing Communications Ford Power Stroke Diesel CREW Club program 2004 (The PCC Golden/Silver Trumpet award recognizes distinguished achievement excellence planning, creativity, execution public relations related communications.) Publicity Club Chicago ""Golden Trumpet"" Marketing Communications Navistar ""The Dieselization America"" public relations campaign 2002",DIGITAL-MEDIA
"MANAGEMENT CONSULTANT Skills Microsoft Office Suite Factset Ipreo Experience 07/2013 12/2014 Management Consultant Company Name － City State Utilized management abilities knowledge coding oversee team 10 software engineers tasked designing back office database multi-billion dollar client Managed cross-functional teams high demand environment complete global strategy project strenuous deadlines Drafted proposals client engagements highlighting expectations service, engagement pricing associated costs Evaluated CCAR vendor models developed proprietary probability default models multi-billion dollar mortgage portfolio Created valuation models designed value public private equity tax reporting purposes. 11/2010 02/2011 Investment Banking Analyst Company Name － City State Assisted lead associate vice president facilitating merger acquisition transactions life science industry reviewing analyzing pro forma financial statements updating models accordingly Created processes around sales cycle monitor improve sales performance keeping precise account prior prospecting efforts Maintained CRM system streamlined use extensive, voluntary training making team efficient impactful. 11/2008 11/2010 Financial Advisor Company Name － City State Evaluated financial plans current prospective clients provided recommendations would reasonably ensure meet future financial goals Assembled team estate planners, investment specialists CPAs providing comprehensive planning board clientele. Company Name － City State Institutional Equity Sales Dec 2014 Present Utilized strong written verbal communication skills distill complex financial topics salient points clientele Evaluated research reports valuation models gain holistic understanding research product Developed interactive, online database R programming hold 13F trade data eliminated redundancies desk's daily processes Collaborated across multiple segments firm including research, syndicate, corporate access derivatives personnel Managed multiple client requests fast pace environment staying organized keeping detailed accounts tasks. Education Training May 2013 MBA CARNEGIE MELLON UNIVERSITY, TEPPER SCHOOL OF BUSINESS － City State Investment Strategy Dec 2009 B.S Finance Finance Bright Futures Scholar National Honor Society Interests Graduate Finance Association, Alpha Club, The Soccer Club UNIVERSITY OF SOUTH FLORIDA Tampa, FL Skills CRM, clientele, client, clients, database, Dec, derivatives, designing, Equity, fast, financial, financial statements, functional, Investment Strategy, access, Microsoft Office Suite, office, personnel, pricing, processes, research product, coding, Programming, proposals, reporting, research, research reports, Sales, strategy, tax, valuation, verbal communication skills, written Additional Information Clubs: Graduate Finance Association, Alpha Club, The Soccer Club UNIVERSITY OF SOUTH FLORIDA Tampa, FL CREDENTIALS AND LICENSES Chartered Financial Analyst Series 7 Series 63 INTERESTS Languages History Futbol Markets Golf",BANKING
"CONSULTANT Summary College graduate interest insurance claims work. Proven record success endeavors. Strong work ethic focus details. Excited begin career investigative work. Searching entry level position insurance claims adjuster. Skills Unix, SQL Server 2005, SQL Server 2008, SQL Server 2008R2, VM-Ware, ODBC, SQL, PL/SQL, Access, MS Office Suite, MS Visio, Oracle 10g, Oracle 11g, SAP Business Objects BI Suite, PeopleSoft, ADP, cView SAP Business Objects Suite, MS Reporting Suite, MicroStrategy, MS Office Suite, Tableau Industry Software: SQL Server Studio, EmpCenter, CQCS, DNA, DNA-sme, IMC, eSoms, cView Web Design: Internet Explorer, Netscape Navigator, Chrome, Firefox, JAVA, ASP.NET, HTML Operating Systems: MS Windows Professional/Enterprise/XP/7/8, NT, Novell NetWare Server Environments: SQL 2008, SQL 2008R2, SQL 2012, Oracle 11g, Oracle 11g2, RPG Metadata, SAS, PeopleSoft, ADP, Ceridian Encore, SSRS, SSAS, SSIS, ETL, Access, Excel, Teradata, Crystal Reports, ServiceNow, SharePoint, Cyberquery Experience Consultant 07/2016 Current Company Name City State Top 4 Financial Institution) Create SQL queries, stored procedures, tables extract data Analyze data create executive team dashboards daily visualizations Utilize Excel pivot tables monitor observations within Core Finance metadata template Analyze Core Finance GBAM Americas feeds manual spreadsheet remediation Support data stewards review various domain issues vlookups extractions Document process improvements enhance data integrity Conduct data reviews ensure data quality reasonability data feeds supplied EDM Generated trend reporting assist reducing number feed gaps Environment Access, Excel, SharePoint, SQL Server, Metadata, Teradata, Adaptive. Database Analyst 04/2016 07/2016 Company Name City State Provided technical support basic development computer applications programs Documented technical specifications design redesign complex projects applications Analyzed complex computer application problems maintain restore functionality Led resolution complex issues escalated needed meet established SLAs Prepared programming specifications completed programming tasks develop basic, and/or assist development moderately complex, computer solutions Prepared program test data, tests debugs programs using Waterfall methodologies Updated completed documentation, procedures user guides ensure data quality Participated testing updating business continuation plan Planned analyzed highly complex business requirements Environment SQL Server, Teradata, Oracle 11g, Oracle Discoverer, MicroStrategy 9.3.1, Metadata, BMC Remedy. Senior Business Intelligence Analyst 02/2015 04/2016 Company Name City State Developed enhanced WebI reports universes Business Objects Provided technical support triage database performance reporting related issues Reviewed interpret report SQL determine data source business logic Conducted report requirement gathering sessions project business SMEs Compiled report mapping legacy reports aid Change Management communication Quality Assurance tested additional objects universe structure ensure data quality Created functional technical specifications according business requirements Conducted unit system tests various technical tools including SSAS Collaborate Business SMEs develop report testing strategy using Agile methodologies Conducted UAT Business units Quality leaders Performed various tasks throughout Software Development Life Cycle (SDLC) Environment SQL Server, Oracle 11g, Business Objects WebI, Tableau 9.0.1, ServiceNow. Reporting Analyst 10/2013 02/2015 Company Name City State Reviewed translated current state Business Object/Crystal Reports/Report Builder/MSRS Reviewed interpreted report SQL determine data source business logic Conducted report requirement gathering sessions business SMEs focus groups Developed new modify reports MSRS, BIDS, SQL Server 2008 R2 2012 Compiled report mapping legacy reports aid Change Management communication Designed, developed, implemented new existing interfaces ETL processes using SSIS Created Logical Physical Data Models utilizing ERWIN Developed implemented data warehouse tables views Metadata Created functional technical specifications according BRDs Created test plans validate adherence business requirements using HP ALM QC Conducted Unit System tests various technical tools including SSAS Collaborated Business SMEs develop report testing strategy using Agile methodologies Conducted UAT eSOMS Business SMEs ensure data integrity quality Environment ERWIN, eSOMS, SQL Server 2008R2, SQL Server 2012, SQL, SSAS, SSIS, SSRS, SAP BO Crystal Reports, MS Office Suite, MS Visual SourceSafe, MS Visio, TOAD. Business Analyst 04/2012 09/2013 Company Name City State Collaborated team members clients gather HR/payroll report requirements Created functional technical specifications according BRDs Configured screen layouts, dashboards, workflows, interfaces according HR specifications Developed enhanced reports using SAP Business Objects SQL, PL/SQL, Oracle Integrated developed HR reports SQL Oracle based ERP environments Analyzed query performance optimization using SSAS analytical tools Documented functional specifications procedural documentation HR BRDs Developed enhanced WebI reports universes Business Objects Provided technical support triage database performance reporting issues Created test plans validate adherence HR business requirements using SQL Conducted Unit System tests ensure data integrity various tools including SSAS Provided technical guidance direction peers Designed, developed, implemented new existing programs ETL processes using SSIS Environment SAP Business Objects BI, Visual Basic, SQL Server 2005, SQL Server 2008R2, SQL Server 2012, VM-Ware, ODBC, SQL, PL/SQL, SSAS, SSIS, SSRS, MS Office Suite, Oracle 10g, Oracle 11g, Oracle 11g2, JavaScript, PeopleSoft, ADP, Kronos, ETL. Business Analyst 09/1999 12/2011 Company Name City State Interrogated data domestic international banks credit unions including Fifth Third Manipulated large financial datasets utilized complex queries data transformations Cross departmental collaboration software development subject matter expert (SME) Collaborated team members clients gather document project requirements Acted liaison clients technical teams aid go-live transition Created functional technical specifications according BRDs Created Logical Physical Data Models utilizing ERWIN Developed enhanced reports using SAP Business Objects PL/SQL, SQL, Oracle Generated business reports including matrix, parameter reports, charts, drill functions Integrated developed reports SQL Oracle based ERP environments Designed conducted technical knowledge transfer sessions various client sites. Education Training B.S. Degree Information Management Systems Wayne State University City State Information Management Systems A.S. Degree Accounting Wayne County Community College MCL Distinction City State Accounting Skills ASP.NET, Business Objects, Crystal Reports, data warehouse, DNA, JAVA, JavaScript, SharePoint, MicroStrategy 9.3.1, MicroStrategy, Oracle Discoverer, Oracle, PL/SQL, PeopleSoft, pivot tables, SAP, SAS, Software Development, spreadsheet, SQL, SQL Server, Tableau 9.0.1, Tableau, technical support, Teradata, triage, Unix, Visual Basic, Web Design",CONSULTANT
"BANKING RELATIONSHIP SPECIALIST Summary Highly enthusiastic customer service professional 7 years client interface experience. Dedicated Customer Service Representative motivated maintain customer satisfaction contribute company success. Strong organizational skills, Customer service expert, Active listening skills, Adaptive team player, Courteous demeanor, also seasoned conflict resolution energetic work attitude. Highlights Creative problem solver Types 45 wpm Call Center Reliable Excellent communication skills Friendly Approachable Exceptional customer service Accomplishments Consistently achieved 100 teller balancing average, well balanced daily cash drawers vaults totaling average 900,000 Experience Banking Relationship Specialist Jul 2005 Sep 2011 Company Name － City State Customer Assistance Worked company systems Live Support diligently completed assigned tasks, working overtime needed. Customer Service Customer Service Inbound Call Center Transfer calls appropriate department necessary Researched, calmed rapidly resolved client conflicts prevent loss key accounts. Computed Data Reports Provided required weekly, monthly quarterly reports listing sales figures client track records. Customer Interface Greeted customers upon entrance handled cash credit transactions. Assisted customers phone regarding store operations, product, promotions orders. Opened closed personal business checking, saving, cd accounts, processed safe deposit box transactions, created cashier checks, entered customer data chex systems, processed fed ex shipments, filing, answering phones, sending faxes, responsible making executive decisions regarding new customer relationships. Completed daily incoming outgoing banking reports. Merchant Teller Dec 2004 Jul 2005 Company Name － City State Processed large deposits merchant customers, assisted incoming outgoing courier transactions,. Responsible balancing accurately daily basis. Assisted Operations Manager teller line, answered phones, filing, duties associated position Merchant Teller. Teller Jun 2004 Dec 2004 Company Name － City State Cashed checks new existing customers, processed incoming daily reports, completed mail deposits dual control. Processed cashiers checks money orders, processed credit card payments, responsibilities associated position Teller. Education Associate Science Inter Social Behavioral Sciences 2016 Los Angeles Southwest College － City State United States Received certificate Fingerprinting. Skills In outbound call center, Excellent customer service assistance, Fax, Filing, Answering phones, Type 50 wpm, Microsoft word excel.",BANKING
"DIGITAL MARKETING DIRECTOR Summary With background Marketing Event production, I extend passion exploiting new ways enhance communication networking actions manage business processes effectively, engaging active dialogues global clients. International Marketing development Event production preference hiring. While working multi cultural environments, I believe diversity great impact company's growth success. I interested joining company I contribute variety ways leveraging background within innovation tech, entrepreneurship funding well first-hand experiences working producing events benefit networking. The degree designed give broad knowledge functional areas company, interconnection, also allowing specialization particular area. Experienced variety ""core subjects allowing specialize administration selective specific academic area. The degree also developed practical managerial skills, communication skills business decision-making capability. Excelled classes practical experience, form case projects, presentations, industrial visits, interaction experts industry. Volunteer work( events) Ambassador Danish networking event called DABGO. Its Danish networking group focused sharing social aspects life business functionalities. Local connect network month. The group attracted Silicon Valley residents average 30 participants. This event takes place 30 countries worldwide, exact day, yet year I produced overall event far 200 ambassadors. Highlights Excellent Microsoft Office skills, QuickBooks, Navision, Rejs Ud (Danish government software), basic HTML, Keynote, CSS suite, Coding Web design Experience Digital Marketing Director January 2014 January 2015 Company Name event software) Danish American Chamber Commerce Northern CA (Non-profit Implementing new communications strategies web analytics Event software Reconstructed Web-site content, SEO SEM* optimization Social media integration Facebook Linkedin Twitter using metrics analytics. Developed designed Media presentations PowerPoint, pitching VCs Product development Production partner promotional events collaboration partner Salesforce( Dreamforce). Structured Sales Processes focused Lead gen Enterprise companies Increased web traffic Executed new social media viral markets extend old markets capture new untapped markets. Marketing Event planner Danish American Chamber Northern California events, attracting 80-100 attendees. Program Office Manager January 2013 January 2014 Company Name Provided number strategic tactical assistance Danish high Tech companies, affiliated investor meetings, strategic partnerships, marketing communications, support networking events affiliated Silicon Valley companies. In addition strategic network planning. I provided following functions: Collaborated supported SCALEit.US projects Danish startups seeking funding expansion opportunities Silicon Valley, finding clients leads. Supported budgets, logistics produced events international programs. Delivered clients leads consultants expanding communications networks international VC events Developed logistic program planning VC meetings delegations visiting Silicon Valley. While budgeting international currencies. Responsible representative Danish virtual incubators( Denmark) well house incubators center. Maintaining office flow, daily support directors representing services. Human Resource functions; establishing processes recruiting, office development programs staff growth Focused project marketing communications, social media promotions Web based content, reports updates essential leads new clients. Aliquam dapibus. Consulate Officer January 2013 January 2014 Company Name Danish representative authority East coast Danish passports, Visas legal immigration issues behalf 400 Danish citizens Communicating US authorities, background checks PET investigation research. Government Foreign Affairs Denmark. Project development Workers group Dual citizenship Denmark, creating awareness, Social media communication, helped reestablishing Danish law reclaiming lost citizenship Danes abroad Assisted supported Danish founded SCALEit.US startup program event planning collaboration Swedish Innovation Center, Norway House Silicon Vikings handling budget. Translator Product Tester, Apple HQ. January 2010 January 2012 Lead Danish Translation support, testing software various platforms product release. Worked Worldserver, Z-pro iCloud onsite HQ offsite. Supported projects feedback communication, meeting Lead Danish Translation support, testing software various platforms new product releases. Reviewed highly technical content, ensuring internal linguistic standards met. Education MBA Social Innovation San Francisco State University Social Innovation Still progress: Educational goal focus processes innovation, collaboration management design thinking address social problems opportunities. Become tomorrows facilitator International entrepreneurs. Project Management, UC Berkeley 2014-2015 Innovation Project Management Dealing Projects wide variety fields including high tech, marketing, information technology, international trade, life science industries, government Innovation. Focusing highly qualified extensive projects develop hands-on problem-solving techniques, keeping budget time management key factors. BFA Photography 1 2008 BFA Photography Minor HR, San Francisco State University Photography minor Human Resources. Extensive philosophy classes studying human behavior. Core creative arts classes studies social media small business startups development entrepreneurship. BA Business Administration 1 1998 Copenhagen Business school Business Administration Skills Apple, arts, budgeting, budgets, budget, CA, content, CSS, clients, Danish, Product development, event planning, Event planner, focus, Government, basic HTML, Human Resource, Human Resources, information technology, Innovation, law, legal, logistics, marketing, marketing communications, meetings, Microsoft Office, office, PowerPoint, Navision, Enterprise, network, networking, networks, optimization, philosophy, presentations, problem-solving, Processes, profit, program planning, Coding, progress, Project development, Project Management, QuickBooks, recruiting, research, Sales, strategic, Structured, Swedish, time management, Translation, Translator, VC, Web-site content, Web design",DIGITAL-MEDIA
"EXECUTIVE ASSISTANT HR Summary Skillful dedicated Executive Assistant extensive experience coordination, planning support daily operational administrative functions highly confidential environment. Focused, results-driven professional looking obtain career oriented administrative position Newark CEDC. Office Management Calendar Management Policies Procedures Manuals Report Document Preparation Spreadsheet Database Creation Bookkeeping Payroll Records Management Meeting Event Planning Facility Management Highlights Word, Excel, Access, PowerPoint, SAP, Lotus Notes, Oracle Experience Executive Assistant HR 01/2014 Current Company Name City State Providing administrative support President home-care service provider Developmentally Disable population. Maintain calendar, process requisitions, organize company meetings. Administer pre-employment training testing. Mange bi-weekly payroll 100 employees Maintain schedules calendar management President. Maintain organization charts, staffing/workforce plans, HR audit files confidential materials. Coordinate Recruiting Staffing process new hires. Handle administrative support responsibilities related HR. Biller 12/1999 05/2004 Company Name City State Processed incoming outgoing shipments. Analyzed customer billing issues corrective actions. Provided assistance dock personnel suppliers shortages overages. Assisted special projects needed. Administrative Assistant 10/1997 08/2013 Company Name City State Responsible assisting Director Engineering, VP Construction, HS&E Director Human Resource Business Partner. Maintain documentation control construction projects, new hire safety training, purchasing activities, ensuring payment site utilities, support accountant account payable issues. Specific accomplishments included: Engineering Organized travel senior management domestic international. Organized travel, lodging meal international employees. Prepared monthly reports capital projects, process change, utility usage, overtime expenditures. Coordinated meeting, luncheons, corporate functions internal training seminars. Assisted implementation electronic system. Assisted revise hazops, batch sheets, SOP's. Monitored purchase office, facility, PPE lab supplies. Assisted engineering department staff (10) expense reports, subscriptions licenses. Safety Training Prepared issue maintain contractor approval applications insurance certifications. Maintained training logs plant personnel assist coordination plant safety training. Provided PPE employees, contractors, subcontractors visitors. Assisted safety walks, audits incident investigations. Lead initiatives green projects utilizing Six Sigma Lean process. Construction Liaison city official construction department obtaining tax abatement utilizing affirmation action program. Liaison VP Construction architecture firms, subcontractors union officials. Maintained travel, lodging, transportation VP Construction staff. Developed implement report systems Project Engineer Construction Management. Assisted managing capital project budget 33M-research building. Assisted managing capital project budget 30M flavors building. Assisted Drafting department copying, scanning shipping PID's architectural designs. Created, maintained, submitted requisitions, contracts, addendum contracts, contractor approval forms. Setup maintain project field offices. Assisted organizing bid packages onsite offsite construction projects. Maintained certified payroll documentation subcontractors. Human Resources Provided assistants HR Business Partner new employee background checks physicals. Conducted new employee benefits orientation. Prepared brochures job fair maintain biweekly payroll engineering department. Prepared agenda managers meet newly hired employees. Senior Assistant Underwriter 03/1994 07/1996 Company Name City State Reviewed applications, letters, close outs, cancellation policies. Advised clients policy documentation, correspondence, cancellations, deletions, additions. Prepared, review, rate, issue renewals new business policies. Maintained developed quality control procedures finance contracts Developed implemented automated monitoring systems. Education Master Business Administration 2011 Centenary College City State Bachelor Science Business Administration 2009 Business Administration Skills accountant, administrative support, benefits, billing, brochures, budget, bi, charts, contracts, copying, clients, documentation, Drafting, Engineer, senior management, finance, forms, Human Resource, Human Resources, HR, insurance, letters, Lotus Notes, Director, managing, materials, meetings, Access, Excel, office, PowerPoint, Word, Oracle, organizing, payroll, personnel, policies, purchasing, quality control, Recruiting, research, Safety, SAP, scanning, seminars, shipping, Six Sigma, SOP, Staffing, tax, transportation, utilities",HR
"INFORMATION TECHNOLOGY BUREAU DEPUTY DIRECTOR Professional Summary Senior Information Technology Professional fifteen years experience directing managing large complex IT Operations Data Center. Resourceful thinker, methodical problem solver, analytical facets technical management. Proficient educational advanced enterprise related technology solutions. A strong, decisive leader leads example hardworking professional focused results details. Fully bilingual English Spanish. Core Qualifications IBM Enterprise z System x Servers Microsoft Windows VMWare ESX Cloud Computing Operating Systems (Microsoft Windows, z/OS, zVM, AIX, SUSE Linux) Databases (SQL, DB2, ORACLE, ADABAS) Tools (Office, Project, Visio, SharePoint, Exchange, MSCCM, SolarWinds Orion, Tivoli, Track-It!) Communication Security (Frame Relay, MPLS, FCIP, Enterasys, CISCO, Fortinet) Experience Company Name January 2010 Current Information Technology Bureau Deputy Director City State Oversee lead Infrastructure Operations IT Service, 24x7. This includes supervision four divisions: (1) Programming Applications; (2) Networking Communications; (3) Desktop Services Support; (4) Operating Systems Database. Performance management KPIs. Key Accomplishments: Oversees department 140 contractors employees. Manages infrastructure data network 9,300 users, 250 sites. Evaluates direct cutting edge technology solutions implementation 53 IT projects. Company Name October 2009 January 2010 Information Technology Director City State Provided technical leadership data center technical supervision analysts, programmers, database administrators, network well support personnel. Key Accomplishments: Managed Data Center 900 employees. Developed innovation technological portfolio IT projects Vocational Rehabilitation Administration. Supported department documentation digitalization initiatives Department Labor. Company Name July 2004 August 2009 Senior IT Project Manager City State Delivered technical direction multimillion dollar Monitoring Controlling System. Key Accomplishments: The total amount managed 185 plants filtration water sewer water treatment 1,540 facilities PR Island. SCADA Supervisory Control Data Acquisition). Technical supervised software analyst, programmers database administrators software development implementations Department Health compliance systems. Career Notes. Company Name January 2003 June 2004 IT Business Consultant City State Assist computer network voice integrator 11 Medical Center locations.Consulted individuals organizations information technology business solution. Company Name January 2003 August 2004 Information Technology Business Consultant City State Assist computer network voice integrator 11 Medical Center locations. Consulted individuals organizations information technology business solution. Company Name January 2003 June 2003 Professor City State Taught courses (1) Optical Networking; (2) System Analysis Design. Company Name September 1999 August 2003 Professor City State Taught graduate courses (1) Data Communication, Networks Distributed Processing; (2) Computer Concepts Programming Tools; (3) Relational Databases. Education Capella University Ph.D. Organization Management City State US Inter American University Educational Computing City State US Educational Computing University Puerto Rico BSBA Finance Computers City Puerto Rico Finance Computers Languages Fully bilingual English Spanish. Additional Information Awards Honors Computerworld Honors Award Laureate Medal, California, April 2001. Chamber Representatives Puerto Rico- Achievement Award, June 2000. AITP Distinguished Information Science Award Government Sector, Association Information Technology Professionals, Puerto Rico Chapter, October 2000. Skills ADABAS, AIX, analyst, Application Development, Budgeting, business solution, CISCO, Coaching, Databases, Database, Department Health, direction, documentation, edge, English, Forecasting, Frame Relay, IBM, DB2, information technology, innovation, leadership, Linux, Notes, Mentoring, Exchange, Office, SharePoint, Microsoft Windows, Enterprise, network, Networking, Networks, Operating Systems, OS, ORACLE, Performance management, personnel, PhD, PR, Process Improvement, Programming, Project Management, Rehabilitation, Relational Databases, SCADA, Supervisory Control Data Acquisition, Servers, software development, Spanish, SQL, Staff Supervision, supervision, System Analysis Design, Technical Management, Telecommunications, Tivoli, Track-It, Visio, water treatment",INFORMATION-TECHNOLOGY
"ASSISTANT PROJECT MANAGER Professional Summary Confident Assistant Project Manager demonstrated skills many applicable construction management fields stakeholder communication. Highly effective tackling multiple tasks working lots different personalities. Seeking similar position driven, competitive established company. Skills Scheduling meetings Client interfacing Commercial construction Residential construction Effective communication Construction management Team oversight Budgeting Project estimation bidding Blueprints schematics Good multitasker Strong team player Knowledgeable Excel, Word, Power Point, CMiC, ProCore, Bluebeam, P6 Navigate Revit, Autocad, Navisworks Cost control Schedule management Work History Assistant Project Manager 07/2017 Current Company Name – City State Mentored guided associates approaches designed exceed expectations customers members Adapted quickly changing competing project demands Adjusted project plans account dynamic targets, staffing changes operational specifications Supported senior managers department leaders completing projects problem resolution tight budgets schedule demands Managed cost projections, prepared budgets cost reports Delivered high level service clients maintain extend relationship future business opportunities Closely collaborated project members identify quickly address problems Review assist accurate exposure projections actively work reduce eliminate exposures Managed upwards 20 trades different times current project Managed completed cost reporting, additional sub management, PE management, monthly progress package, schedule updates, etc. transition periods two separate project managers leaving current project Senior Project Engineer 11/2015 07/2017 Company Name – City State Reviewed contractor proposals sets drawings prepared A E firms identify missing information, generate questions align budgets Oversaw worksite construction coordinate supervisors guide projects Managed projects effectively deliver finished work time Assisted estimating, cost analysis, value engineering, material sourcing, etc. assist Ownership meeting budgets still maintaining A&E's design intent Helped coordination Owner expectation vs. GMP finish scope assist Ownership releasing interiors package project Went weekly offsite meetings Ownership's office work Owners, A&E, Developers, Marketing team, etc. assist finalization design match budget Project Engineer 02/2014 11/2015 Company Name – City State Evaluated change order requests response out-of-scope work activities developing field conditions Performed constructibility reviews consisting independent, structured assessment construction bid documents ensure coordination, eliminate ambiguity minimize project issues Monitored installation materials equipment compliance drawings specifications Generated change orders project using estimating CMiC Bluebeam Completed sub prequalification, bid review, post bid interviews, document review complete accurate detailed project buyout GMP Wrote RFIs, compiled submittals, posted record set, permitted documents, submitted deferred design, etc Assisted project closeout final change orders managed trades Education Associate Science Construction Management 10/2013 California Polytechnic State University-San Luis Obispo City State Certifications OSHA 30 Certified, First Aid Certified, NAHB Green Building Certified Skills Scheduling meetings Client interfacing Commercial construction Residential construction Effective communication Construction management Team oversight Budgeting Project estimation bidding Blueprints schematics Good multitasker Strong team player Knowledgeable Excel, Word, Power Point, CMiC, ProCore, Bluebeam, P6 Navigate Revit, Autocad, Navisworks Cost control Schedule management Work History Assistant Project Manager 07/2017 Current Company Name – City State Mentored guided associates approaches designed exceed expectations customers members Adapted quickly changing competing project demands Adjusted project plans account dynamic targets, staffing changes operational specifications Supported senior managers department leaders completing projects problem resolution tight budgets schedule demands Managed cost projections, prepared budgets cost reports Delivered high level service clients maintain extend relationship future business opportunities Closely collaborated project members identify quickly address problems Review assist accurate exposure projections actively work reduce eliminate exposures Managed upwards 20 trades different times current project Managed completed cost reporting, additional sub management, PE management, monthly progress package, schedule updates, etc. transition periods two separate project managers leaving current project Senior Project Engineer 11/2015 07/2017 Company Name – City State Reviewed contractor proposals sets drawings prepared A E firms identify missing information, generate questions align budgets Oversaw worksite construction coordinate supervisors guide projects Managed projects effectively deliver finished work time Assisted estimating, cost analysis, value engineering, material sourcing, etc. assist Ownership meeting budgets still maintaining A&E's design intent Helped coordination Owner expectation vs. GMP finish scope assist Ownership releasing interiors package project Went weekly offsite meetings Ownership's office work Owners, A&E, Developers, Marketing team, etc. assist finalization design match budget Project Engineer 02/2014 11/2015 Company Name – City State Evaluated change order requests response out-of-scope work activities developing field conditions Performed constructibility reviews consisting independent, structured assessment construction bid documents ensure coordination, eliminate ambiguity minimize project issues Monitored installation materials equipment compliance drawings specifications Generated change orders project using estimating CMiC Bluebeam Completed sub prequalification, bid review, post bid interviews, document review complete accurate detailed project buyout GMP Wrote RFIs, compiled submittals, posted record set, permitted documents, submitted deferred design, etc Assisted project closeout final change orders managed trades",CONSTRUCTION
"COURT APPOINTED SPECIAL ADVOCATE FOR ABUSED AND NEGLECTED CHILDREN Summary Highly-motivated Licensed Social Worker 7 years experience working children adolescents various environments. seeks advocate, connect collaborate individuals families help overcome barriers affect daily life. Highlights Emergency response training Suicide risk assessments Basic Cardiac Life Support (BCLS) Certified .Case management Excellent organization documentation Creating following treatment plans .Collaborative .Culturally competent Experience September 2013 Current Company Name City State Court appointed special advocate abused neglected children Collaborated Guardian ad Litem's, Child protective service workers, Mental health professionals, teachers parents Maintained monthly contact client families. Evaluated addressed individual client needs concerns. Wrote court reports case plans Maintained thorough case history records wrote detailed reports. Managed caseloads acted advocate client rights.. February 2013 Current Company Name City State Emergency Medical Technician Social Worker volunteer Assist community public education Support prevention efforts Assist local major disasters Attend trainings education seminars September 2015 May 2015 Company Name City State Social work Intern Semiweekly, worked indirect supervision school social worker. Conducted individual group counseling provided crisis management. Attended IEP staff meetings worked collaboratively teachers parents. Individually created, followed maintained intervention plans kept detailed narrative reports client interactions. Assisted students setting outside resources participated risk assessments. Practiced cognitive behavioral motivational enhancement techniques. Maintained caseload 10-15 clients, working strict deadlines. September 2015 May 2015 Company Name City State Social Worker Intern Once week interned elementary school school social worker 7 hours. My responsibilities included individual counseling, group counseling, creating following treatment plans, following behavioral plans, emotional support, attending IEP meetings. Presented case history material review discussion staff members. Evaluated addressed individual client needs concerns. September 2014 May 2015 Company Name City State Social Work Intern Under indirect supervision school social worker, week hour, I provided individual counseling. In addition I helped create personal plans action order students concentrate better school environment. January 2009 January 2013 Company Name City State Child Care Provided daily summer school care young boy autism spectrum disorder Completed summer school regular school assignments, visited educational physical fitness facilities, assisted behavior emotional problems. Designed effective behavioral modification program. September 2011 May 2012 Company Name City State Hippotherapy volunteer Accompanied occupational therapists guiding medically challenged children Hippotherapy sessions. September 2011 December 2011 Company Name City State Research Intern Interned Settlement Music school research team West Chester University, assessing correlation poverty learning. .Collected maintained data. .Collaborated teachers staff around student schedules. .Assisted teachers daily classroom activities. September 2009 August 2011 Company Name City State Girl Scout Leader Effectively coordinated led Daisy Girl Scout troops several years assisted moving ceremonies. .Created lesson activity plans. .Collaborated parents. February 2008 February 2010 Company Name City State Foster care assistant Assisted care 3 medical special needs children, within foster system. Effectively maintained fed 2 children Gastrostomy tube. .Provided respite care child autism heart defect Education 2015 West Chester University City State Social Work Master Social Work Education program evaluation policy analysis Continuing education Recognizing reporting child abuse Cognitive Behavioral Therapy coursework Structural Family Therapy seminar Cognitive processing Therapy Trauma informed education Acceptance Commitment Therapy 2013 West Chester University City State Psychology Bachelor arts Deans List Admitted honorary society Member Autism Speaks U group 2011 Delaware County Community College City State Psychology Associates Psychology Presidents honor list Admitted honorary society Skills Compassionate Active listener Experienced working individuals groups Independent Strong communicator Knowledge child development Self-Awareness Empathy Boundary Setting Time-management",ADVOCATE
"SALES Summary I looking career position company I rewarded desire succeed. I self starter motivated best. I comfortable takes create new business excellent history retaining current business. Skills Self Starter Motivated Client Relations Success Driven Experience Sales 12/2015 Current Company Name City State Sales phones, plans, home security satellite retail environment Meet quotos monthly add-on orders upselling Cross selling customers switch company services come store Assist customers determining best products plan needs fast paced work environment Maintain customer satisfaction providing great customer service Insurance Sales 03/2015 12/2015 Company Name City State Insurance sales Contacted customers set home appointment offer mortgage, life final expense protection Interviewed customers see determine Company, plan amount best fit needs Cold call customers responded ads Sales 01/2011 03/2015 Company Name City State Provided sales support retail customers Increased sales knowledge merchandise sales techniques Created additional revenue add sales merchandise Advanced management opening closing duties training new employees Sales 04/2013 06/2015 Company Name City State Roofing sales position Obtained customers needed new roofs cold calling Created additional sales asking referrals Education Training High School Diploma 2010 Edmond North High School City State Business/Marketing 2012 Oklahoma Christian University City State Business/Marketing 2011 Harding University City State",SALES
"BUSINESS DEVELOPMENT DIRECTOR Summary Business Development Director driven exceed sales goals build long-term relationships customers. Creates positive shopping experience high-quality customer care. Highlights Fluent English Spanish Action-oriented, results-oriented, ""take charge"" Sales Customer Service Professional Superior communication skills Superb follow skills Exceptional relationship building leads gaining trust credibility individuals groups Effective team player Capable delivering strong business case client action skill set necessary bring close Accomplishments Created strategies develop expand existing customer sales, resulted 154% increase monthly sales. Increased sales volume adding 34 new accounts assigned territory. Managed portfolio 21 accounts totaling $14.5MM sales. Experience Business Development Director 11/2012 Current Company Name City State Managed 3 Franchise Kia Hyundai CDJR Chrysler,Dodge,Jeep Ram Trained/Developed Sales Team engagement w/customers Trained/Developed Sales Team CRM usage Met Weekly/Monthly GM Service Director emails mail Marketing campaigns Built Strong Relationships Fleet Organizations Developed two man team handles heat cases Sales Representative 01/2009 05/2012 Company Name City State Developed managed five Home Depot accounts, generating $5MM annual revenue Built strong relationships Home Depot Management, Associates, Professional Contractors, ISD's, Government Agencies, Cities, Municipalities, Multi Family Apartment Groups, Investors, DIY'ers Monitored forecast sufficient inventory levels Behr/Kilz product ready demand Excelled partnering core business operations significantly increase Behr/Kilz footprint, expand market share, generated sustainable revenue Won Sales Driver Award, FY 2009 Successfully executed initiatives new product roll outs, Behr Ultra, Premium Plus SP Low VOC, Int/Ext Oil Base, Ext Wood Stains, Floor Coatings, Kilz Pro X Trained developed Home Depot associates excel driving Home Depot Behr/Kilz value increasing sales non-stop hands training Won ""Rookie The Year"" Award, 2010 Serviced 2 territories due lack human capitol, total 10 accounts, keeping profitable constantly growing Won ""Ultimate Team Player"" Award, 2011 New Home Counselor 01/2006 07/2007 Company Name City State Sold 28 new homes produced $5,236,000 revenue first six months Achieved 97% capture rate in-house lending company Sustained high profit margin tactful diplomatic negotiations Built strong strategic alliances investor community, led multiple revenue streams increased profitability Held first-time home buyer workshops build comfort demand Minimized sales cancellations meticulous customer qualification realistic expectation setting New Home Counselor 10/2004 01/2006 Company Name City State Sold 58 new homes produced $8,700,000 revenue Used blueprints without model sell 39 homes Participated numerous TV commercials Mi CasaTV Protected profits margin degradation advanced negotiation skills Won Beazer Homes National Marketing Award best idea contributing 14 new home sales one day Orchestrated community outreach programs create demand move-ups first-time buyers Achieved lowest cancellation rate Dallas Division Built loyal relationships large, diverse Realtor base Developed strong relationships large portion investment community Completed requirements Beazer University Won numerous sales contests New Business Development Sales Manager 11/1992 07/2004 Company Name City State Achieved 154% FY 2000 sales quota Implemented weekly training sales team Achieved 125% 1999 YTD sales quota Managed 21 wholesale distributer accounts Increased territory sales 14% Q2 Q3 1998 Preserved margin selling average four percentage points industry standard Broadened market base identifying new opportunities expand focus wholesalers Tracked customer acquisition cost versus profitability Created negotiated contracts, agreements, proposals, purchases Education Superstar Selling, Brian Tracy Ft. Worth, Texas, 2005 How Build Complete Sales Person Plano, Texas 2005 Sales Success, Jeffrey Gitmer- Ft. Worth, Texas 2005 CSRE Psychology 2011 P.E.E.R.S City State USA Psychology Sales, Brian Tracy Sales Marketing 2005 Beazer University City State USA CFNI Theology 2003 CSRE City State USA Associate Arts Theology 2003 CFNI City State USA Skills Sales Marketing Strategy, Execution, Account Management, Business Development, Client Relations, Cold Calling, Computer Literate, Creative Problem Solving, CRM Systems, Customer Needs Assessment, Customer Satisfaction, Customer Service, Lead Development, Marketing",BUSINESS-DEVELOPMENT
"RM Roxanne Mejia Summary Motivating Chef competent keeping kitchen staff task handling high-volume work. Knowledgeable sourcing ingredients, maintaining budgets maximizing customer satisfaction. Works General Manager analyze food costs forecast business trends make menu recommendations meet company goals. Skills Portion cost control Waste control Budgeting cost control Food preparation techniques Purchasing Kitchen equipment tools Verbal written communication Dish preparation Cleaning sanitizing methods Experience Company Name City State Chef 11/2020 Current Cleaned, sanitized maintained food storage, preparation serving areas. Instructed cooks workers preparation, cooking, garnishing presentation food Monitored quality, presentation quantities plated food across line. Trained kitchen workers culinary techniques. Monitored kitchen area staff maintain overall safety establish proper food handling techniques. Assessed inventory levels placed orders replenish goods supplies depleted. Implemented surface equipment schedules standards maintain clean, neat sanitized kitchen. Checked stock deliveries safety, quality quantity. Inspected freezers refrigerators prior shift check temperature levels verify proper functionality. Collaborated department staff prepare food items accordance recipes established standards. Supervised preparation specialty items customer requests verify accuracy production. Oversaw hiring, training development kitchen employees. Assigned specific duties employees maintain productive operation kitchen food service. Talked patrons dietary issues food allergies prepare meals meeting individual needs. Managed kitchen staff team assigned various stages food production. Reduced food costs estimating purchasing needs buying approved suppliers. Supervised cooks kitchen staff, providing direction preparing specialty items ethnic cuisine. Company Name City State Sous Chef 03/2017 11/2020 Maintained highest food quality standards regarding food inventory procedures, food storage rotation. Trained kitchen workers culinary techniques. Assisted head chef scheduling, training professional development team. Supervised kitchen food preparation demanding, high-volume environment. Performed head chef needed maintain team productivity restaurant quality. Conducted daily line checks, food reviews taste tests make improvements correct deficiencies. Plated food according restaurant artistic guidelines promote attractive presentation. Assessed inventory levels placed orders replenish goods supplies depleted. Helped staff adhere tough restaurant requirements practical discipline motivation. Directed staff restaurant kitchen field maintain department objectives, standards, guidelines budget. Oversaw kitchen employee scheduling meet coverage needs avoid wasted labor. Maximized customer satisfaction team operations executing command-based structure staff performance oversight. Assisted interviewing, hiring training kitchen personnel. Conducted frequent line checks keep food proper temperatures holding zones. Built strong vendor relationships bring top ingredients optimal prices. Streamlined kitchen processes shorten wait times serve additional guests. Managed shift 25-30 staff, including cooks, bakers, dishwashers front house team members. Liaised vendors purchase optimal recipe ingredients cost-effective rates. Liaised closely kitchen departments, including front-of-house personnel. Improved performance team members resulting high-quality meals produced daily. Company Name City State Anthonys Point Defiance 06/2013 07/2016 Operated fryers grills according instructions maintain safety food quality. Sanitized food preparation areas, grills equipment avoid cross-contamination raw items. Kept stations stocked ready use maximize productivity. Followed proper food handling methods maintained correct food temperature high scores health inspections. Restocked food items throughout shift prepare necessary ingredients cooking timely service. Maintained hygienic kitchen regularly mopping, disinfecting workspace washing utensils glassware. Set performed initial prep work food items soups, sauces salads. Maintained consistent quality high accuracy preparing identical dishes every day. Grilled deep fried various foods meats potatoes. Maintained safe operations food prep equipment reduce complications retain safety procedures. Assisted preparation menu items ranging burgers sandwiches. Washed peeled ingredients prepare different meals recipes. Precooked certain items slow periods reduce wait times lunch dinner rush. Conducted daily inspections maintained food sanitation kitchen equipment safety reports. Recorded reported status various ingredient stock levels notify manager reorder products. Prepared dishes fast-paced environment working teammates maintain high customer satisfaction rate. Cooked multiple orders simultaneously busy periods. Supervised cooks kitchen staff, providing direction preparing specialty items ethnic cuisine. Mentored trained staff teaching cooking skills kitchen maintenance, improving overall quality performance. Developed process accurately track food costs efficiently, saving food waste. Education Training Curtis Senior High School City State High School Diploma 06/2004",CHEF
"FINANCIAL ACCOUNTANT Summary Accomplished accountant highly skilled controller 8 years experience keen ability influence processes integral company growth, drive operational excellence achieve objectives. Expertise financial statement preparation analysis, operational management, forecasting cost control. Open clear communicator demonstrated vision disciplined execution. Accomplishments Developed implemented fee calculation new hybrid product added product pallet (UBS Switzerland AG). Assessed accounting system structures converted company's accounting system SAP B1 (Rising Tide GmbH). Led development three new financial reporting methods measure productivity efficiency (Barclays Suisse SA). Implemented processes utilised accounts receivable sub-ledger accounting customer attribute reporting (UL AG). Prepared complex financial statements interim/annual reports banks holding companies (Barclays Suisse SA). Highlights Financial reporting expert Variance analysis P&L management Process improvement Complex problem solving Critical thinking Analytical Decisive Experience 01/2016 Current Financial Accountant Company Name － City State Monitor net capital bank using daily controls. Calculate monthly fees client's account maintenance monthly quarterly basis. Provide various analyses (variance, intercompany, balance sheet, P&L) using SAP Avaloq. Enhance consolidation reporting IFRS optimising flux information. Collaborate Finance team provide accurate timely month end reporting setting maintaining planning task lists. 07/2015 12/2016 Business Analyst Company Name － City State Provided accurate information month end journal adjustments provisions related Lombard credits, non-performing loans, impairments, deposit accounts taxes analysing account activities period required. Management transaction error accounts collaborating reconciliations cash department improve account clearing process. 09/2014 12/2014 Financial Accountant Company Name － City State Provided reports monthly securities position reporting breaks. Performed regulatory reporting group management analysing short term liquidity ratio, minimal reserves, capital adequacy, comprehensive balance sheet, interest rate, retrocessions expenses. Used reconciliation process analyse clear daily cash account, breaks, fees, interests, expenses accruals. Prepared various financial reporting schedules (daily control, earning analysis, etc) Collaborated IT team group projects update systems various projects. 06/2014 09/2014 Accountant Analyst Company Name － City State Performed accounts analysis balance sheet P&L provide explanations variances, reconciliations, intercompany accounting close related tasks. 06/2013 12/2013 Project Accountant Administrator Company Name － City State Participated leading SAP B1 implementation setting organisation structure, planning creating testing scenario. 06/2012 05/2013 Senior Financial Accountant Company Name － City State Prepared financial regulatory reports required laws, regulations board directors US GAAP. Tracked intellectual property royalty spending approved requests payments. Analysed costs revenues related logistics. 12/2011 05/2012 Accountant Company Name － City State Maintained full responsibility monthly quarterly financial statement preparation two subsidiaries. Collaborated Auditors, Banks, Tax returns VAT IFRS reporting provide accurate reports analysis. 06/2009 12/2009 Cost Analyst Company Name － City State Prepared p ayroll costs headcount reporting. Prepared booked operating expenses accruals. Prepared cost centre reports local head office. Prepared monthly annual expense forecasts, including necessary recommended action required manage costs achieve budget. 06/2008 11/2011 Financial Control Analyst Company Name － City State Managed accounting operations, accounting close, account reporting reconciliations 3 entities. 07/1996 11/2007 Consultant Finance Administrative Support Company Name － City State Roles different industries: Food beverages, IT, Financial services. Specialisation implementation new organisational structures. Education 2008 Bachelor Arts Accounting Controlling ENS Cachan － City France 2012 Certificate Business Accounting Chartered Institution Management Accountant UK Languages Bilingual English/Spanish French Mother Tongue Conversational Business German Skills IT: Excel, Access ERP: SAP, Hyperion, Essbase, Cognos Accounting Software: Sage Banking system: Abacus, Avaloq, Temenos",ACCOUNTANT
"ENGLISH LANGUAGE ARTS TEACHER Summary I passionate teaching caring students holistically. I believe crucial students develop critical thinking skills develop sense self worldview. I prioritize teacher collaboration develop community among educators develop best practices. I pursue professional development opportunities better serve students emphasis equity, differentiation inquiry-based learning. I recently completed National Board Certification pending results January 2019. Skills Educational Leadership Classroom Management Variety Teaching Strategies Multimedia Teaching Learning Inquiry-Based Learning Education 10/2013 06/2017 English Language Arts Teacher Company Name － City State I worked Lakes High School Clover Park School District past five years. In time Lakes, I taught 9th grade, 11th grade 12th grade English well AP Literature AP Language. Due teacher turnover adapting needs English department, I opportunity build experience across grade levels develop curriculum curriculum suit needs students various ages. As result, I believe one greatest strengths understanding skills necessary grade level students successfully exist high school career college-ready. 06/2016 06/2017 Head Of English Department Company Name － City State For past two years I served English Department Head. This position required planning scheduling monthly departmental meetings, allocation department funds, participation District Literacy Committee disseminating information administration English teachers, vice versa. To better serve English department, I initiated monthly meetings Principal, Mrs. Mauer-Smith, plan department meetings. Additionally, teachers invited monthly contribute agenda items areas professional development interest inform meetings make meaningful possible. 07/2016 06/2017 ASB Advisor Company Name － City State I excited accept position ASB Advisor Lakes High School. In Leadership Program, I highly prioritized student-leadership facilitation. It regular practice I met Senior ASB officers discuss Leadership Development content project management would facilitate future classes. I saw role advisor highlight student abilities, passions ideas build beautiful products teacher students value understanding process products come be. All year, emphasized pillars Knowledge, Courage Compassion serve student body develop personally Knowledgeable, Courageous Compassionate people. Education 2012 Master Teaching Secondary Education University Washington － City State United States English Language Arts Endorsement English Language Learner Endorsement 2011 Bachelor Arts English University Washington － City State United States Minor Education, Learning Society 2009 Associate Arts Tacoma Community College － City State 98409 Running Start Program",ARTS
"DATA ANALYST Professional Summary Industrial Systems Engineering graduate, certified Base SAS Programmer Lean Six Sigma Green Belt strong background statistics, mathematics logical problem solving looking dynamic opportunity data driven fields analytics statistical modeling. Core Qualifications Data Science Tools: R, Base SAS, Python (Numpy, Pandas, Matplotlib, Scikit- learn), SPSS, Minitab, MATLAB, Apache Spark, SQL, MS Excel, MS Visio, Tableau MySQL, Oracle Database, Microsoft Access Key Competencies: Data Extraction, Data Wrangling, Data Analysis, Data Visualization, Regression Analysis (Linear, Logistic Multinomial), Time Series Analysis, Association Rule Mining, Monte Carlo Simulation, Optimization, Random Forests Experience 07/2016 Current Data Analyst Company Name － State 09/2015 05/2016 Student Manager Company Name － State Undertook leadership advisory role training newcomers hone culinary behavioral skills. PROJECTS Classification Customers Credit Card Company Jan 2016 ­ May 2016 Performed logistic regression credit card company dataset classify clients credible non-credible. Extracted crucial factors simplify classification model using exploratory factor analysis. Developed validated model classify future customers aid decision-making. Simulation Analysis Adding Second Parking Ticket Booth Mall Aug 2015 ­ Dec 2015 Assessed distribution trends incoming customer patterns performing statistical analysis MATLAB ExpertFit. Additional booth modeled using Arena reduced average waiting time per customer 6.2 minutes 1.8 minutes. Statistical Analysis Defects Clutch Plate Manufacturing A Six Sigma Study Jan 2015 ­ May 2015 The DMAIC methodology (Define, Measure, Analyze, Improve Control) implemented understand cause defects data statistically analyzed help control charts using Minitab. 06/2013 07/2013 Intern Company Name Identified areas assembly line light commercial vehicle operations could housed. Developed detailed model improved layout accommodate operations using AutoCAD improve space utilization 300%. consultant self-storage company classify customers 'worthy' 'not worthy' based activity company website using Random Forest algorithm. Built model R model deployment using Python. Currently building reservation model Public Storage forecast customer would reserve storage not. Education Aug 2016 Masters Science Industrial Systems Engineering Binghamton University, State University New York Industrial Systems Engineering 3.51/4.00 May 2014 Bachelors Engineering Mechanical Engineering Osmania University Mechanical Engineering 3.33/4.00 Skills Apache, AutoCAD, charts, Credit, clients, Data Analysis, Data Visualization, Databases, Dec, decision-making, layout, leadership, MATLAB, Microsoft Access, MS Excel, Minitab, MySQL, Optimization, Oracle Database, Python, SAS, Simulation, Six Sigma, SPSS, SQL, Statistical Analysis, Tableau, Visio, website",AUTOMOBILE
"FIELD PROJECT SUPERVISOR Summary Administrative aviation logistics professional 26 years' experience working military sector including 20 years' operating supervisory position. Tracked managed U.S. Navy Marine Corps aeronautical logistics assets performing beyond requirements Military Occupational Specialty (6046/6047). Additional roles include management, personnel development, quality assurance. Outstanding leader team builder; established managed programs; coached mentored personnel. Exceptional technical technology skills. BA Human Resources Management. Skills Secret Clearance. E-commerce Supply Chain Management Logistics Management Microsoft Office Suite NTCSS SAP Technical Publications Technical Writing Six Sigma Green Belt Maintenance Administration Experience 01/2015 Current Field Project Supervisor Company Name Managed U.S. Naval Aviation Logistics Command Management Information System, Optimized-Organizational Maintenance Activity (NALCOMIS OOMA) implementations, operation, training 7 diverse tactical aviation units comprised 48,400 Naval aircraft systems, parts publications worth 11 billion dollars. Organized managed compliance, inspections, repairs 19,500 logistic components installed 130 U.S. Naval aircraft ejection seats 260 engines. Generated released 400 critical U.S. Naval aircraft, engine, summary analysis reports 130 aircraft, ejections seats, 260 engines assist higher headquarters strategic planning. Developed numerous spreadsheets assisted Marine Corps Aviation Branch streamline in-service repair process 130 U.S. Naval aircraft increase asset readiness goals 20%. Successfully managed 7 critical aviation programs completing 12 logistics inspections necessary conduct combat operations. Demonstrates up-to-date expertise applies development, execution, improvement action plans. Develops directs one work streams cross-functional store planning projects formats. Directs Associates, including managers, process procedures Facility set-up projects, including reviewing new modular plans, planning merchandise placement based modular requirements, advising assigning additional staff assist ensure Company Facility goals met. Drives monitors sales project budget. Drives implementation real estate plans project facilities (for example, remodels, new stores, relocations, new formats, expansions). Models compliance company policies procedures supports company mission, values, standards ethics integrity. Models, enforces, provides direction guidance Associates proper Customer service approaches techniques ensure Customer needs, complaints, issues successfully resolved within Company guidelines standards. Additional Information U.S Marine Corps. 01/2012 01/2015 Aviation Implementation Manager Master Sergeant Company Name － City State Managed project logistics Naval aviation ship software system assets. Supervised project staff. Monitored project progress. Prepared status reports. Managed project deliverable documentation compliance accuracy. Provided functional follow-on support software systems assets tracked U.S. Marine Corps. 01/2002 01/2012 Aviation Administration Manager Staff Sergeant Gunnery Sergeant Company Name － City State Maintained Government Aviation Logistics Information Systems databases. Scheduled, tracked, requisitioned aircraft components systems Naval Aviation compliance. Performed data entry screening compliance U.S. Naval aircraft, ejection seat, engine repair compliance. Developed maintained aviation metrics, logistic reports, process documentation, safety records support unit operations planning. Gathered, organized, analyzed aircraft logistics component discrepancies develop solutions. Developed logistical training procedures, guides, course materials, handouts visual aids. Oversaw safety standards, occupational safety, safety affairs job. 01/1987 01/2012 Aviation Administration Program Manager/Data Analyst Sergeant Staff Sergeant Gunnery Sergeant Maintained Government Aviation Logistics Information Systems databases. Distributed maintenance schedules logistics work orders maintenance departments. Verified source logistics data completeness accuracy. Computed analyzed aviation logistics data, using statistical formulas, computers, calculators. Completed configuration management actions compliance discrepancies flight operations, special logistics inspections, conditional inspections relevant aircraft systems components. Developed, interpreted, tracked timely aviation logistics data reports support unit's strategic goals milestones. Education Training 2015 Bachelor Arts Human Resources Management Business Administration Ashford University － City State Human Resources Management 3.8 Business Administration 2013 Defense Acquisition University － City State Ethics Training Acquisition Technology Logistics 2012 Defense Acquisition University West Regional Campus － City State Contracting Officers Representative 2011 Lean Six Sigma Green Belt Course Lean Six Sigma Yellow Belt Course Lean Six Sigma White Belt Course US Department Navy － City State Skills streamline, budget, calculators, configuration management, Customer service, data entry, databases, direction, documentation, E-commerce, functional, Government, Information Systems, Logistics, Logistics Management, maintenance schedules, materials, Microsoft Office Suite, Management Information System, monitors, Naval, occupational safety, Organizational, policies, progress, Publications, real estate, repairs, safety, sales, SAP, Six Sigma, spreadsheets, strategic, strategic planning, Supply Chain Management, Technical Writing",AVIATION
"DESIGNATION: HR ASSISTANT Professional Summary Human resources coordination management professional offering strong background employee training development, new hire orientations employee relations.A Committed HR Professional around 3.5 years qualitative experience HRD/Administration including Recruitment Selection, Performance Management System, MIS HRIS, Employee Master, Training Development HR ISO documentation. Core Qualifications New employee orientations Maintains confidentiality Human resources audits HRMS HR policies procedures expertise Staff training development MS Word, MS Excel MS Power point. Experience Designation: HR Assistant Mar 2008 Jun 2010 Company Name － City State Recruitment Sourcing short listing resumes job portals, jobs postings internal data bank based Recruitment Specifications needs given. Sending screened profiles indenter, obtain shortlisted profiles indenter coordinate Interviews. Preliminary screening candidates junior middle level. Preparing Issuing offer letters selected candidates. On boarding process induction programme new joinees. Completing joining formalities preparing appointment letter Salary break up. Performance Management System: Assisted design development Performance Appraisal Forms setting new appraisal system. Assisted indentifying designing Competency Framework. Assisted Conducting PMS Awareness workshops employees across group. Guide employees fill-in Performance Appraisal Forms clarifying doubts. Assisting executive staff designing KRAs. Interact functional heads ensure receipt Appraisal forms within time frame. Increments Grading Percentage Accountable MIS, HRIS Employee Master Making consolidated list additions, separations, transfers (in/out), Regularized department/Process. Compilation, preparation generation reports different formats. Preparation Employee attrition rate details (Business, Cadre Function wise) reasons Separation Employees. Training Development: Identification Training needs based Performance Appraisal. Planning Training Programs, Preparation Training Calendar Preparing training budget Identifying internal external trainers Arranging internal external training employees. Archival training material Maintaining training records evaluating effectiveness training. Keeping track trainings provided new joinees (OJT) Leave Attendance: Collection attendance particulars, list joinees, separations, confirmations, regularization transfers employees preparing pay sheet. Obtain details employees salary advances, TDS Deductions recoveries any, Accounts department. Making entries necessary changes pay sheet generate payroll. Prepare pay sheet sent accounts department processing salary payments. Prepare individual bank advices showing salary amounts deposited individual employee accounts. Updating leave balance employees per attendance reports. HRIS Tested uploaded running live data Greytip software since testing go live. Additional Responsibilities Maintaining personal files employee per ISO audit requirement. Updating ISO HR dash board. Handling employee grievances. Solely responsible documentation HR team certification ISO 9001:2000 Exit interviews formalities Drafted department-specific employee announcements. Management Trainee, QA Aug 2007 Dec 2007 Company Name － City State Involved quality process various projects according ISO 9001:2000 standards. Monitoring fortnight reports quality objectives projects assigned. QMS Induction new joinees. Arrange kick meeting projects Informing project leads statutory compliance documents Took training Software Development Life Cycle. HR Coordinator Nov 2006 Apr 2007 Company Name － City State Screening profiles using various job portals shortlisting candidates per requirement Coordinating recruitment head time walk-In's Conducting telephonic interviews scheduling next levels interviews Preparing offer letters appointment letters new joinee's Completing joining formalities sending training schedule respective Department head joinee Induction HR policies introducing employee departments creating friendly environment new joinee work Responsible maintain hard soft copy employees records Worked employees management address staff members concerns Managing HR administrative issues related personal files employment contracts work confirmations notification letters Managing exit formalities conducting exit interviews Administered performance appraisals Skills HRIS, ISO, Recruitment, Performance Appraisal, Training Development, Leave Attendance,Entry Exit Education MBA Human Resource 2005 Bankatlal Bhadruka Collage － City State India B.COM Commerce 2003 Pt.Ravishanker Shukla Uiversity － City State India Languages English Advanced Fluent Hindi Advanced Fluent Telugu Advanced Fluent Bengali Conversational Spanish Conersational Personal Information DOB September 28th 1982 Nationality Indian Marital Status :Married Visa Status EAD",HR
"AVIATION MAINTENANCE EGRESS LEADING PETTY OFFICER LEADING PETTY OFFICER Summary To obtain position utilize unique technical management skills acquired military career. Maintains Active Government Secret Security Clearance Expert Aviation Environmental Control Egress Systems, Quality Assurance, Maintenance Management, Training Safety. Proficient Microsoft Word, Excel, Power Point. Collateral Duty Inspector Egress/Environmental Control Systems 8 years. Collateral Duty Quality Assurance Representative Aviation Egress Ordnance Systems 5 years. Full Systems Quality Assurance Representative 1 year. Quality Assurance Safety Observer CADS/PADS 6 years. F/A-18E/F Low Power Engine/APU Turn Operator Qualified F/A-18 Super Hornet Plane Captain. Assuming responsibilities Daily/Turnaround inspections, servicing operation twelve 65 million dollar aircraft, ensuring full mission capable status. Diligently showing expertise emergency procedures ground safety 31 fighter pilots/aircrew 245 maintenance personnel. Aviation Gas Free Engineer/Confined Space Entry Supervisor Safety Observer. Excellent communication, team building leadership abilities. Experience Aviation Maintenance Egress Leading Petty Officer Leading Petty Officer October 2001 Current Company Name Meritorious Unit Commendation. Accomplishing 3,000 mishap free flight hours, maintaining safe work environment. Awarded Humanitarian Service Medal lieu 2004 Tsunami relief efforts Banda Aceh, Indonesia. Received Good Conduct Medal (4), 3 years obedient zealous behavior. Global War Terrorism Service Medal. Directly supported global war terrorism deployed 5th Fleet Area Responsibility Persian Arabian Gulfs. Global War Terrorism Expeditionary Medal. For supporting global war terrorism deployed 5th Fleet Area Responsibility Oman Persian Gulfs. Sea Service Ribbon (5). Marksmanship Medal. Qualified expert marksman 9 mm M9 pistol National Defense Service Medal. Navy Squadron Battle Effectiveness Award. Sustained superior performance operational environment within command. Enlisted Aviation Warfare Specialist Wings. Focused field Aviation Warfare, specializing Administration Logistics, CPR/First Aid Safety. Junior Sailor Quarter, 1st Quarter FY14. Spearheaded VFA-2 Coats Kids Christmas Drive. Directly involved Atsugi, Japan Kanagawa Prefecture community trash pick-up. Volunteered lead personnel NAF Atsugi, Japan's Earth Day base clean up. Quality Assurance Representative Enforced US Navy quality assurance guidelines 230 maintenance personnel 50,000 production man-hours aircraft scheduled/unscheduled maintenance tasks. Conducted 500 final safe flight inspections ensuring highest quality work. Audited monitored 44 Safety programs 13 work centers related aviation compliance regulations. Established controls, maintained documentation, interpreted test results Quality Assurance Representative. Conducted Gas Free tests 30 fuel cells/tanks, issued Certificates safe entry, monitored completion 12 F/A-18F aircraft. Aviation Maintenance Egress Work Center Shift Supervisor Supervised 16 personnel performing scheduled/unscheduled maintenance Egress Environmental Control systems 300 FA18-A/B/C/D/E/F aircraft. Responsible qualification training 50 personnel 9 fleet squadrons transitioning F-14's F/A-18E/F platform including qualification 8 Collateral Duty Inspectors. Volunteered instructor advancement training, indoctrination, Warfare training contributing advancement 31 personnel 15 Warfare qualifications. Implemented superior technical troubleshooting techniques ensuring optimum aircraft performance combat readiness ever changing high stress environment. Aviation Egress Environmental Control Systems Technician Trained 800 sailors aviation maintenance practices repair F/A-18A/B/C/D/E/F aircraft egress, environmental cryogenics systems. Attended Advanced Egress Environmental Control Systems Maintenance Courses, gaining vast knowledge troubleshooting Egress, Environmental Control Cryogenics Systems. Maintained/repaired Egress, Environmental Control Cryogenic Systems 300 F/A-18A/B/C/D/E/F aircraft. Worked flight controls, power plants related equipment full systems Quality Assurance Representative. Excellent Schematic/technical manual/diagram interpretation. Education Specialized Military Schools/Training: Advanced Environmental Control Safety Equipment Maintenance Troubleshooting; Navy Course: C-555-0056, ALSS Configuration Management, Navy Course: C-555-0046, Nalcomis OOMA QA Administration, Leadership Techniques Advanced Primary; Quality Assurance Safety Observer; Gas Free Engineering; Work Center Leading Petty Officer; Aviation/Aircraft Support Advanced Corrosion Control; Electro static Discharge. Satisfactorily completed 728 Day Maintenance Refresher Course instruction instructed Martin Baker Representative (Joe Glasser) Martin-Baker SJU-17 Series Naval Aircrew Common Ejection Seats (NACES). Course consisted Principles Operation, 728 Day Inspection Procedures, Arming De-arming Procedures Ejection Seat removal Installation. Completed Navy Knowledge Online Professional Military Education via Naval Warfare College E-1 E-7. Completed Navy Knowledge Online Course ""Managing Anger/Stress Work Environments"". 1 1996 Graduate Gateway High School － City State Graduated 2 years early Valedictorian scores ranked top 5 300 candidates) 1998-1999 Attended Foothill College Local Union Iron Workers #155 2013-2014 Attended Grand Canyon University completing four courses, earning 16 credits toward Ba Science Public Safety Emergency Management Public Safety Emergency Management Skills book, C, Configuration Management, counseling, CPR, documentation, First Aid, instruction, instructor, interpretation, Leadership, Logistics, Managing, Navy, Naval, personnel, pick, quality, quality assurance, QA, Safety, teamwork, Troubleshooting",AVIATION
"SENIOR MARKETING MANAGER Executive Profile Savvy Marketer 12 years experience helping sales teams fill funnel high quality leads. My ability take growth hacking approach lead generation helped lead teams exceed objectives within every aspect customer lifecycle. My passion marketing centered around customer acquisition, brand awareness nurturing growth business development strategic partnerships. Skill Highlights Partner Marketing Paid Social eCommerce Paid Search Email Marketing Branding Analytics B2B B2C CRO Content Marketing Lead Generation SEO Core Accomplishments Senior Marketing Manager Developed Customer Segmentation Persona's leveraging historic sales data. Grew Online Subscriptions 30%, revenue grew 43% (Q1 Q2 vs. Q3 Q4) Professional Experience Senior Marketing Manager May 2016 Current Company Name － City State Improved Organic Traffic 40% applying best practices launching Content Marketing strategies Grew Online Subscriptions 50%, revenue grew 43% (Q1 Q2 vs. Q3 Q4) Improved eMail Marketing open rates 37%, click rates 117% A/B testing established departmental best practices Grew OEM Partner Marketplace downloads 4x applying App Store Optimization best practices Developed Paid Search strategy resulted YOY MQL's Growth 2016 (Q3 330%, Q4 617%), 2017 Q1 112%. Digital Marketing Consultant Sep 2014 Apr 2016 Company Name － City State Discovered growth opportunities data analytics optimization Developed Program Roadmap Clients Marketing Campaigns. Developed Managed B2B Lead Generation Campaigns across multiple marketing channels Worked Closely Clients marketing vendor Re-launches Optimization Implementation. Digital Media Manager Oct 2008 Aug 2014 Company Name － City State Worked closely Product, Sales Marketing new Product Releases Managed team 9 Account Managers Decreased Advertiser churn rate 37% optimization best practices Developed Quarterly Strategic Plans address Sales goals Managed drove team generate $16 Million Ad Revenue. SEO Manager Sep 2007 Jul 2008 Company Name － City State Developed Digital Marketing Strategic Plan Playphone Partners Generated $12 Million Revenue (100k mobile subscribers) Partner revenue increased 37% Managed Analytics SEM, SEO Mobile channel. Campaign Manager Feb 2005 Sep 2007 Company Name － City State Manage In-House SEM Budget $5MM Annually. Developed A/B Multivariate UX testing across SEM SEO Channels. Managed $1M Publisher Revenue. SEO Associate Jun 2004 Feb 2005 Company Name － City State Developed Executed Link Building Strategies. Increased DVD Movie Channel Traffic 60%. Developed SEO Strategy applied editorial content. Communications Intern Oct 2003 May 2004 Company Name － City State Content Marketing. Email Marketing. Press Release Development. Education Masters Business Administration 2015 Saint Mary's College California － City State Bachelor Science Public Relations 2004 San Jose State University － City State Public Relations Skills Marketing Automation, Strategic Partnership, Business Development, Analytics, Management",DIGITAL-MEDIA
"PATIENT ADVOCATE Summary Highly driven, organized motivated Patient Advocate 7 years experience healthcare field customer relations. Skilled providing compassionate, efficient patient care background clinical settings. Experience leading team, new hire training, billing, claims, records management. Experience 01/2016 Current Patient Advocate Company Name － City State Served liaison patient hospital coordinate patient care. Provided patient staff support better facilitate communication. Referred clients social service agencies home health hospice. Worked call emergent patient needs. Provided off-site visits local hospitals offer emotional support. Established patient provider boundaries ensure appropriate behavior. 05/2015 12/2015 Claims, Eligibility Benefits Specialist III Company Name － City State Identified resolved discrepancies patient eligibility/insurance coverage. Assisted maintaining developing procedure manuals. Trained new hires eligibility benefit claims processes. Aided development strategies revenue cycle initiatives. Managed, updated, executed claims processing, well assisted team members adjudicating claims. Developed streamlined methods standard operating procedures. Worked patients obtain summary plan descriptions ensure proper timely claim adjudication. 05/2013 05/2015 Certified Data Entry Pharmacy Technician Company Name － City State Work Home Carefully reviewed patient medical histories diagnoses. Properly interpreted prescriptions, input written date, patient information, physician ids, medication name strength, correct appropriate directions, quantities dosage, additional patient allergies diagnoses. Entered prescriptions EPost system efficiently without errors. Researched CPT ICD-9 coding discrepancies compliance reimbursement accuracy. Maintained knowledge proper procedures, medical updates, changes State Federal laws. 09/2009 05/2013 Lead Certified Pharmacy Technician Company Name － City State Interviewed trained new technicians, greeted patients, obtained personal information medical history, interpreted typed prescriptions accurately, dispensed drugs, released patients. Retained knowledge drug names generics, well knowing proper doses, sig codes, quantities drug classes. Responsible using computer system type prescriptions, abide HIPAA State Federal regulations, interacting patients, doctors insurance companies, carried many tasks necessary within pharmacy. Created work rotation schedules, filed 709 forms, handled medturn, supply orders, etc. Education Training Master Public Administration Health Care Management Grand Canyon University － City State Health Care Management 2011 Bachelor Science Family Human Development Arizona State University － City State Family Human Development Skills allergies, Attention detail, CPT, clients, emotional support, forms, home health, hospice,ICD-9, ids, insurance, leadership, law, Medical terminology, coordinate patient care, processes, coding, Quality assurance, Safety, Self-motivated, team player, type, written",ADVOCATE
"HR DIRECTOR Professional Summary Experienced HR Manager 3 facilities 10 years proven HR experience areas Employee Relations, Benefits, 401k Management, Payroll, EEOC, AAP, FAA/DOT, Workers Compensation Safety. Core Qualifications Employee relations Benefits administrator Employment law knowledge Interviewing expertise Payroll expertise Manager coaching training Staffing recruiting professional Experience HR Director May 2005 Current Company Name － City State Onboarding, Hiring Recruiting – Advertising, Staffing Agencies, On-line Applicant administration, Interviews, Employment Verification, Pre-Employment Testing, Drug Screenings, Presented Job offers, I-9 E-Verify Administration, New Hire Reporting, HR Safety Orientation Benefit Administration – Manages aspects benefits – Including new enrollment, changes termination for: Health, Dental, Vision, Life Insurance, Short Term Disability Long Term Disability coverage, Employee Assistance Program, Section 125 Accounts, Employee Loan Agreements Deductions, Uniforms, Audits, COBRA notification 5500 preparation filing. 401k Administrator –Tracked New Employee Eligibility, Established Quarterly Enrollment Meetings, Administered Employee Employer Deferral Calculations Submissions, Loans, Distributions, Plan Force-Outs, QDRO's, Mandatory Compliance Mailings Plan Document Administration. Payroll – Administered payroll law, reviewed submitted weekly payroll, Managed Garnishments, Levies Child Support Orders. Managed updates changes time keeping system. Maintained Employee Absence database personal, vacation sick time. Company Communication Employee recognition awards, Employee notices via publications, Intranet postings e-mail. FMLA – Administration of: Initial Qualification Requirements, Employee notification via required compliance forms, documentation follow – employees physicians, days away tracking return work notices. Temporary Help Management – Coordinated temporary workers staffing company including: Placement workers, pre-placement documentation requirements, drug testing, background screen, safety training, Time system set-up new terminated temps training sign-off necessary Training System Management Entered new employees, established job roles groups, set-up training courses, set-up training sessions managed training reporting complete incomplete training. Input training completions, ensure training documents signed, scanned recorded software employee's electronic training file. Annual Reviews – Initiated, tracked, provided manager documentation support, reviewed annual reviews potential liability issues, discussed difficult employee reviews managers provided appropriate verbiage, prepared personnel action forms increases, retained permanent records file apply/input appropriate increases. Disciplinary Action Terminations – Trained assisted managers proper documentation verbal, written warning terminations. Prepared reviewed documents disciplinary action. Advised next steps disciplinary process ensure employer best possible situation termination necessary. Participated delivered disciplinary termination notifications employees. Unemployment Administration – Responded initial on-going unemployment notification WorkOne, gathered submitted evidence company's behalf defend unemployment charges, coordinated unemployment hearing documentation parties involved hearing Administrative Law Judge. Workers Compensation – Reported initial claim carrier, assisted employees First Responder incidents, instructed supervisors appropriate action emergency situations, worked side side Safety Director on- claims follow- appointments, coordinates light duty restrictions managers, records tracks OSHA reporting information assists preparing year-end audit reporting information, maintains confidential files advises Indiana Worker's Compensation law. FAA/DOT Drug Screen Program – Served DER Federal Drug Program, administered training, supervised new employee compliance program, conducted employee manager training, tracks quarterly annual random drug screens, submit annual MIS Reports, coordinated FAA audit every 2 years monitored employee follow-up program EEOC – Affirmative Action Plan – Administered mandatory postings, filings, tracking notifications EEOC – AAP plan. Tracks company additions, terminations promotions compliance purposes. Provides annual reporting TPA company workforce applicants received along dispositions, Reviews plan compliance submit annual EEO1 Report Veterans Reports Education Psychology Indiana University － City State 1 Year study Certificate Human Resources Indiana University － City State HR Certificate Professional Affiliations National SHRM Member Notary ​ Skills processing accounts payable, Administrative, administrative support, Ads, audit reporting, reconciling bank statements, benefits, bonds, bookkeeping, brochures, hardware, conversion, client, database, Database management, delivery, designing, Documentation, e-mail, Event Planning, fashion, faxing, filing, forms, General Ledger, government, Hiring, HRIS, Human Resource, HR, imaging, information technology, Insurance, Law, letters, Director, mailing, marketing sales, Meetings, money, office, MIS, monitors, next, Payroll, Performance Appraisals, Personnel, policies, radio, recording, reporting, Safety, scheduling, software installation, spreadsheets, staffing, phone, video, vision, website, year-end",HR
"FINANCE AND OPERATIONS MANAGER Experience Finance Operations Manager 07/2017 Current Company Name – City State Brought board centralize progress district. Task overseeing designated managers monitor employee productivity, timely scheduling provide updated trainings. Institute policies, goals, objectives procedures. Challenge construct maintain effective cash flow monitoring system, review financial statements, audit sales commission activity reports. Analyze performance data measure productivity steer continuous improvement initiatives emphasis recognizing cost streams reducing expenses. Authorize various software platforms employees. Oversee inventory management, purchasing, distribution. Realign internal processes introduction inventory recording systems district. Allocate monthly budget create tentative forecast proceeding month. Financial Analyst 07/2013 07/2014 Company Name Selected examine accounting records compile financial information reconcile reports. Incorporated detailed research process journal entries author financial reports. Proactively developed process analysis maintaining clear open lines communication leadership. Scrutinized current past financial data, trends performance, champion financial improvements. FINANCIAL IMPACT Boosted overall sales $4M annually 2017 $6.7M 2019 using direct actions drive uptick revenue number locations two consecutive years. Introduced sales auditing cost auditing re-alignment incorporating advanced Excel RQ software drastically decreased process 2 3 weeks 3 4 days allotted detection variations $20K $30K re-alignment. Took ownership growth strategy increasing number locations direct management going 3 locations 6 locations. Introduced simple budget forecasts better examine spending patterns month versus end month. Forecasts delegation restructuring allowed ability cut cost $600K per month $400K per month. Swayed upper management create portal transactions could automatically audited day allowing team monitor investigate cash audits sales audits one centralized location., Switched multiple vendors-wholesale distributers-process direct manufacture program reduced suppliers thus saving costs routine operations business. Realigned budget forecast accurately monitor entire allocated budget. Devised new system assign accounts every consumer significantly increased collection receivables. Work History Finance Operations Manager 07/2017 Current Company Name – City State Brought board centralize progress district. Task overseeing designated managers monitor employee productivity, timely scheduling provide updated trainings. Institute policies, goals, objectives procedures. Challenge construct maintain effective cash flow monitoring system, review financial statements, audit sales commission activity reports. Analyze performance data measure productivity steer continuous improvement initiatives emphasis recognizing cost streams reducing expenses. Authorize various software platforms employees. Oversee inventory management, purchasing, distribution. Realign internal processes introduction inventory recording systems district. Allocate monthly budget create tentative forecast proceeding month. FINANCIAL IMPACT Boosted overall sales $4M annually 2017 $6.7M 2019 using direct actions drive uptick revenue number locations two consecutive years. Introduced sales auditing cost auditing re-alignment incorporating advanced Excel RQ software drastically decreased process 2 3 weeks 3 4 days allotted detection variations $20K $30K re-alignment. Took ownership growth strategy increasing number locations direct management going 3 locations 6 locations. Introduced simple budget forecasts better examine spending patterns month versus end month. Forecasts delegation restructuring allowed ability cut cost $600K per month $400K per month. Swayed upper management create portal transactions could automatically audited day allowing team monitor investigate cash audits sales audits one centralized location., Switched multiple vendors-wholesale distributers-process direct manufacture program reduced suppliers thus saving costs routine operations business. Realigned budget forecast accurately monitor entire allocated budget. Devised new system assign accounts every consumer significantly increased collection receivables. Financial Analyst 07/2013 07/2014 Company Name Selected examine accounting records compile financial information reconcile reports. Incorporated detailed research process journal entries author financial reports. Proactively developed process analysis maintaining clear open lines communication leadership. Scrutinized current past financial data, trends performance, champion financial improvements. Education Master Business Administration (MBA) Johnson Wales University City State Bachelor's In Business Administration (BBA) Finance Kathmandu University City Summary FINANCIAL OPERATIONS ANALYST Excels Financial Performance Analysis, Reporting, Value-Added Improvements Driven, customer-centric, revenue-focused Analyst H1B status uniquely qualified identifying challenges developing collaborative solutions financial sectors. Highly attuned reducing cost expenditures exceeding expectations. Developed expertise navigating financial management pipelines like accounting, reporting, internal controls, budgeting, analysis performance management. Demonstrated command communicating complex financial information non-financial audiences. Certifications Core Competencies Finance Operations Management Data Analysis Reporting Auditing Policies Procedures Continuous Improvement| Financial Modeling Communication Highlights Microsoft Office Suite Various CRM Systems Omni SalesForce QuickBooks SLACK Accounting Auditing Budget Cash flow Continuous Improvement CRM Data Analysis Finance Financial Financial Modeling Financial reports Financial statements Inventory management Inventory Leadership Excel Microsoft Office Suite Operations Management Policies Process analysis Processes Progress Purchasing QuickBooks Recording Reporting Research Sales Scheduling Strategy Author Skills Microsoft Office Suite Various CRM Systems Omni SalesForce QuickBooks SLACK, Accounting, Auditing, budget, cash flow, Continuous Improvement, CRM, Data Analysis, Finance, financial, Financial Modeling, financial reports, financial statements, inventory management, inventory, leadership, Excel, Microsoft Office Suite, Operations Management, Policies, process analysis, processes, progress, purchasing, QuickBooks, recording, Reporting, research, sales, scheduling, strategy, author",FINANCE
"FACULTY, CLINICAL INSTRUCTOR, CLINICAL COORDINATOR Summary Doctorate-prepared registered nurse medical author extensive clinical experience, excellent physical assessment skills, proven strength teaching, passion health education. Specialized training pediatric primary care, chronic disease management, sports medicine, nutrition, pediatric cardiology, mental wellness. Excels presenting health medical education, program management. Professional Highlights Implemented sustainable quality improvement program within Orland Park School District 135's Physical Education curriculum, impacting 4800 students grades K-8 Revised Rush University graduate nursing course curriculum improving online discussion critical thinking techniques accordance national Quality Matters Standards Competencies Nursing Education Designed course curriculum, including exam design evaluation, within university graduate level nursing programs Currently establishing Medical Advisory Board within Orland Park Township, coordinating University Chicago local community stakeholders provide health services education programs district students athletes Played major role medical liaison medical sales venues educating MDs, surgeons, APNs, RNs, surgical staff maintaining business benchmarks quotas Successful author editor preparing medical manuscripts, proposals, policies publication submission Effective presenter ability convey complex concepts variety audiences identification training needs Managed several projects budget limitations, well securing funding Experienced research, data analysis, documentation health conditions treatment topics, public health issues, student safety Supported school district staff community education physical, cultural, socioeconomic diversity student population Experience Company Name City State Faculty, Clinical Instructor, Clinical Coordinator 05/2016 Current Responsible course lecture, leadership clinical instructors within Master's Entry Nursing Program (MENP) Designed provided evidence-based information achieving course objectives required university program protocol national guidelines competencies registered nurses Partnered Clinical Simulation Manager develop, implement, evaluate clinical scenarios within simulation laboratory environment optimize student learning outcomes Coordinated directly Medical Education Department personnel augment clinical rotation experience hands-on observation opportunities students ​​ ​ Company Name City State School Nurse 08/2011 Current Demonstrates advance skills nursing process physical assessment, implementation, evaluation students staff Attention cultural diversity within health care setting effect care delivery treatment management Serves strategic partner providing school wide proactive direction training health emergency action plans Provides management, recommendation, consulting services administrative leadership team individual student medical status needs according state federal regulations ensure academic success Excellent skills finalizing disseminating medical review data Administers vision hearing screenings addresses results referral resources contracted district partnerships Illinois Department Public Health Successfully initiates manages projects involving teen student volunteers community service learning accordance high school department policies Assures strict adherence Illinois standards Professional School Nurse Practice Act, Illinois School District 135 Board Education policies, protocol, procedures regarding student-patient care, safety, data collection, confidentiality ​​ Company Name City State Clinical Specialist 09/2009 09/2011 Provided contractual clinical services global medical device company specializing design, development, commercializing complex spine minimally invasive spine technologies operative techniques. Demonstrated product knowledge expertise, timely troubleshooting, direct product evaluations spinal implants, instrumentation, biologic products involving motion preservation, annular repair, nucleus replacement. Educated MDs, APNs, RNs, surgical staff proper use maintenance products, requiring 90% time spent within operation room environments ​​ Company Name City State Nurse Clinician II (RN) 05/1994 02/2010 Specialized Pediatric Intensive Care Unit Pediatric Surgical Heart Unit. Responsible complete nursing process critically ill injured patients Level I Trauma Unit pre post-surgical patients Pediatric Cardiac Surgical Unit. Extensively trained deliver sophisticated level treatment surgical expertise Trauma, Complex Pediatric Cardiac Surgery, Neonatal, General Pediatrics. Successfully performed extensive RN role within cardiology specialty, exhibiting expertise clinical anatomy physiology, thorough understanding surgical interventions corrective procedures, encompassing professional compassionate patient care ​​ Education Doctorate Nursing Practice Pediatric Primary Care 2016 Rush University City State Associate Applied Science Nursing Richard J. Daley College City State Bachelor Science Nutrition Northern Illinois University City State Minor Journalism Licensure Certification Registered Nurse (1994) Nationally Certified School Nurse, National Board Certification School Nurses (2017) Designation Individualized Education Program (IEP) privileges, Illinois State Board Education (2017) Professional Presentations Evaluation School District Implementation Knee Injury Prevention Program, Rush University Polycystic Ovarian Syndrome Adolescent Females, Rush University Medical Center Female Athlete Triad, Sports Medicine Conference, Illinois School District 230 Quality Matters Concepts Online Higher Education Course Delivery, Rush University Fostering Debate Online Courses, Rush University Scholarship Wrist Pain Gymnasts: A Review Common Overuse Wrist Pathology Gymnastics Athlete, Current Sports Medicine Reports (2016), official journal American College Sports Medicine Evaluation School District Implementation Knee Injury Prevention Program, submitted Sports Health (2016) “Nurses making impact: Reducing school athlete injuries.” Chicago Tribune (2016) http://www.chicagotribune.com/brandpublishing/nursing-in-action/ct-nurses-making-an-impact-reducing-school-athlete-injuries-20160720-story.html Affiliations Illinois High School Association Illinois Association School Nurses, member American Diabetes Association, Teen Adventure Camp, Illinois Chicago Marathon Medical Staff Special Olympics Medical Staff Society Children's Book Writers Illustrators",ADVOCATE
"EXECUTIVE CHEF/ FOOD SERVICE DIRECTOR Executive Profile As Chef, I exploring passion food developing clean, healthy cooking techniques 30 years.This done executing successful operations strategies, decreasing staff turnover developing winning menus according consumer preferences. Proven front back house operations experience excellent track record budgeting, decreasing costs expanding business operations. Recognized highly effective leader strong strategic planning, communication staff management skills. This proven food service director executive chef. Skill Highlights Leadership great communication skills Budgeting analysis expertise Expense control expert Food labor cost expert Diverse industry/market Knowledge Vendor negotiations Excellent customer/employee communications Profit generation Core Accomplishments Purchased initiated struggling catering company successful catering company 100 seat restaurant. Increased sales marketing 22% previous year. Mediated vendor relations decrease food cost 7% 2007 annually. Launched ongoing well-received program mentored Health Department ServSafe. To include sanitation, food safety hygiene. Delegated gourmet dinners 4 parties 600 100% customer satisfaction.. Effectively managed restaurant kitchen, food service director leadership catering large volume. Professional Experience Executive Chef/ Food Service Director 02/2008 － Current Company Name City State Provides phases hiring disciplinary actions termination employees. Trains staff functions food service duties. Supervising staff engaged preparation serving fresh wholesome foods residents three times daily special functions/events. Maintaining cleanliness food service areas equipment. Inspecting entire kitchen three dining rooms. Successfully honing budgetary financial records food service area. Performed work schedules evaluating work performance staff. Supervise maintaining menus recipes recommendations Dietitian appropriate. Excellent negotiating purchasing Food Service products, including equipment. Maintaining updated records accordance federal state regulations. ServSafe Certification accordance state Florida Food Management guidelines. Attained average food cost 26.8%. President/Owner/Executive Chef 12/2005 － 04/2008 Company Name City State Effectively ran oversaw daily cafe operations coordinated planned events large catering parties. Responsible hiring, disciplinary actions termination employees. Take charge attitude kitchen daily basis well hands-on manager style times. Trained staff functions food service duties. Supervised staff engaged preparation serving fresh wholesome foods clients catering jobs café. Cleanliness safety food service areas equipment. Maintains budgetary financial records food service area. Prepares work schedules evaluates work performance staff. Creates menus recipes daily café menu 10- 600 guests catering events. Negotiates purchases food service products, including equipment. Maintains ServSafe Certification accordance state federal laws. Food Services Director/Executive Chef 02/2001 － 01/2006 Company Name City State Provides phases hiring disciplinary actions termination employees. Trains staff functions food service duties. Supervising staff engaged preparation serving fresh wholesome foods residents three times daily special functions/events. Maintaining cleanliness food service areas equipment. Inspecting entire kitchen three dining rooms. Successfully honing budgetary financial records food service area. Performed work schedules evaluating work performance staff. Supervise maintaining menus recipes recommendations Dietitian appropriate. Excellent negotiating purchasing Food Service products, including equipment. Maintaining updated records accordance federal state regulations. ServSafe Certification accordance state Florida Food Management guidelines. Attained average food cost 26.8% time. Labor cost varies kitchen kitchen kept labor cost company average 28% 26.8%. Head Chef 10/1979 － 01/2001 Company Name City State Successfully climbed ladder cook, toassistant chef head chef. Education 1998 Associate Arts The Academy Occupational Studies Culinary Arts City State USA 1996 General Education Diploma (GED) The Life Skills Center City State USA LICENSES NRA ProMgt Certifications following areas: Sanitation, Professional Baking, Nutrition, Professional Service, Professional Cooking, Supervisory Development, Hospitality Management Cost Control. CEU Sanitation Hygiene May 2014 CPR Certification. ServSafe Certification accordance state Florida Food Management guidelines Professional Affiliations Member American Culinary Federation. References available upon request.",CHEF
"AIRCRAFT SALES Professional Summary I expect associate professionally driven, well-respected organization pursuing challenging, responsible, dynamic rewarding career applying academic knowledge, expertise, skills enthusiasm; assist career development contribute effectively progress organization society well. Areas expertise include investigative policy research Statistical Analysis, proven ability interact effectively employee public professional manner. Great team leader strong organizational skills formidable work ethic. Seventeen years construction management experience, industrial commercial construction jobs valued four million hundreds millions dollars. Last six years construction owner operator Industrial Welding Company. Retired Ironworkers Local Union 118 Sacramento December 7, 2001. Went back school Utah Valley University 2005 received Bachelor degree Professional Pilot A Master's Degree Arizona State University December 19, 2012 Master's Science Technology Aviation Management (Human Factors). Supervisory Skills Able multitask different areas:Crew resource managementGroup team leader Aviation Research Statistical Analysis Task oriented help improve safety efficiency day ­ ­ day operations. Proficient FAA Department Transportation standards regulations cover Flight rules (FAR CFR (s)) Public Airport policy Competent computer data processing concepts Proficient verbal communication visual communication techniques various programs. Professionally educated gather information human abilities, limitations characteristics applying tools, machines, systems, tasks, jobs, policies, environments produce safe, comfortable effective work environment. Competent better understand humans able safely efficiently integrate technology. With knowledge one translate experience design, training, standards policies help reinforce individual performances Well versed with, SPSS, Excel, Power Point R. Skills Work History 02/2013 Current Aircraft Sales Company Name – City State Research aircraft various advertisement media. Investigate currency aircraft within FAA aircraft data registry. Research investigate aircraft compliant FAA (FARS CFR)/DOT standards. Research analyze component aircraft. Research investigate aircraft bluebook price differentials. Help create appraisal aircraft. Photo aircraft respective log books use advertisement make sure records current proper maintenance proper weight balance. Help advertisement facilitate sale aircraft. 01/2012 05/2012 Internship Company Name – City State Airport Safety Inspections (Daily, Weekly Monthly) Investigate, research analysis loss customer retention fuel purchase income. Uphold current State Aviation Laws Revision New Aviation tax laws Investigate, research analysis loss customer retention fuel purchase income. Authored new written policy Line Crews Safety Gear (Vest) designed Hess Steel Company ­ C- 60 Licenses. Owner Operator Company Name Supervised directed crews four twenty­seven ironworkers. Certified Commercial Welder Completed OSHA Safety Training Course. UNION IRONWORKERS: LOCAL 118, SACRAMENTO CALIFORNIA Supervised managed crews 3 40 men. Supervise Jobs tens thousands multi­million dollars buildings. Supervised ­ Powerhouses, High Rise buildings, Construction State Prisons, Highways, Water Treatment Plant, Bridges, Airports, etc. Commercial construction Industrial construction Plan reading Work Breakdown Structures (WBS), Coordinate ground-up projects Subcontractor recruitment/supervision Enforcement codes safety regulations Read structural engineering drawings Job site supervision safety Workflow project scheduling. Education Graduate Degree Arizona State University (ASU) City State Master Science Technology Aviation Management Human Factors GPA: GPA: 3.5/4.0 Science Technology Aviation Management Human Factors GPA: 3.5/4.0 Applied Project (FAA Sponsored) Title: INVESTIGATION AND ANALYSIS OF 14 CFR PART 67 AND AME GUIDE 47 BEFORE AND AFTER POLICY CHANGE Course Work 33 Units:Aviation LawAviation Labor RelationsInternational AviationAviation Safety Human FactorLaw EthicsIntermed StatisticsAirport Planning DesignResearch Techniques Applications 4 2010 Bachelor Science Aviation Science Aviation Utah Valley University (UVU) City State GPA: GPA: 3.67/4.0 Aviation Science GPA: 3.67/4.0 Aviation Professional Pilot Program · Course Works 120 Units plus General Ed.:Air Transportation ManagementAviation LawCrew Resource Management/Human FactorsSafety Professional SeminarsIntroduction Aviation SecurityAviation Insurance/Risk ManagementCorporate Aviation ManagementAirport ManagementGround Training:Private, Instrument, Commercial, Ground InstructorFlight Training:Private, Instrument, Commercial, Flight InstructorTheory Instruction 4 2008 Certified InstructorAir Traffic Control General Education Columbia College State GPA: GPA: 3.52/4.0 General Education GPA: 3.52/4.0 12 1982 General Education American River College City State GPA: GPA: 3.2 /4.0GP General Education GPA: 3.2 /4.0GP Accomplishments Private Pilot Certificate Instrument Certificate Single Engine Commercial Rating Twin Commercial Rating Ground Instructor Rating 20 Hours Sim Time King Air B200. Train Mather Air field Sim Check. Welding Certificates. 6010. 7018. 202. 211 Nickel High production flux core. 232. Skills Photo, balance, Bridges, C, Dec 7, estimating, Instructor, Instruction, Insurance, Labor Relations, leadership, Law, Works, reading, Read, recruitment, Research, Risk Management, Safety, scheduling, Seminars, Statistics, supervision, tax, Transportation, Welding, Workflow, written Additional Information PERSONAL DATA AND ACCOMPLISHMENTS: Brown Belt Tae Kwon Do Coached Pop Warner Football team Super Bowl Championship. Went back school 2005 ­ 2012 received Bachelor Master's degree Aviation Enjoy outdoors, spending time family, Scuba Diving (since 1975), Flying General Aviation Airplanes Restore Antique Cars Avid Motorcycle Rider. Volunteer Tuolumne Recreation Department Coaching ­ Soccer, Baseball, Football. Coached Middle School Boys/Girls Basketball (6th, 7th, 8th graders)",AVIATION
"MANAGER, CONTINUOUS IMPROVEMENT Skills Fiber Optics Repair Technical Skill Set Formal Training: Learjet 24, Piper Cherokee, AeroCommander 520, Cessna 310 Airframe Powerplant systems. General: Inspections, troubleshooting, airworthiness determinations made aircraft utilizing technical publications, FAR's, manufacturer maintenance manuals, part catalogs schematics. Completed logbook paperwork documentation. Powerplant: Performed inspection, repair, installation troubleshooting turbine, turboshaft, reciprocating engines, systems therein including: Induction, Exhaust, Fuel, Ignition, Electrical, Communication/Navigation, Ice Rain, Instruments APU. Airframe: Performed maintenance inspections Hydraulic/Pneumatic systems, Electrical, Fire protection, Flight controls, Interiors. Fabricated airfoils (sheet metal composite) blue print drawings. Performed registration marking painting aircraft surfaces. Professional Experience Manager, Continuous Improvement November 2014 Current Company Name － City State Hours worked per week: 40hrs Responsibilities Utilize tools Six Sigma Lean improve processes across facilities. Lead cross-functional teams identifying root cause, developing, implementing solution. Manage employees assigned project leaders Continuous Improvement projects events. Eliminate waste variation throughout facility using Continuous Improvement roadmaps, tools, methodologies reduce overall cycle times improve profitability. Identify, lead, teach, implement improvements effectively using Continuous Improvement tools including 5S, Kaizen Events, Value Stream Mapping, Cause Effect Analysis, Process Controls, Visual Controls, Flow production, variation reduction waste elimination. Skills Used Project Management, Managerial skills, Time management, Public speaking, Organizational Skills, MS Office A&P Mechanic Aircraft Technician April 2014 October 2014 Company Name － City State Hours worked per week: 60hrs Responsibilities Assign work Mechanics. Lead guide activities assigned personnel, assuring maintenance completed compliance established company policies, procedures, applicable FAA regulations. Order track ordered parts materials necessary complete assigned task. Monitor job estimates. Perform job training required. Verify qualifications assigned employees. Hours worked per week: 60hrs Responsibilities Troubleshoot maintenance issues. Scheduled repairs maintenance aircrafts interior (including seats, overhead bins, etc), exterior (flaps, slats, actuators, etc). Accomplishments I received reward diligence hard work Temporary Lead, contracted flap modification, I assisted organizing manpower way ensured time delivery aircraft. Aviation Technician September 2010 September 2013 Company Name － City State Hours worked per week: 40hrs Trouble shoot mechanical malfunctions engines Launch recover aircrafts Perform maintenance time sensitive parts Perform minor repairs airframe engine Perform Fuel Defuel aircraft Perform engine operational checks upon completion maintenance Sales Associate September 2008 August 2010 Company Name － City State Create shelf displays games gaming systems Provide shoppers detailed information used decision making process Ensure games, iPods, media accessories properly stocked Ensure cleanliness sales area Operate cash register Help associates sales floor Create shelf displays computers accessories Provide shoppers detailed information used decision making process Ensure computers accessories properly stocked Ensure cleanliness sales area Operate cash register Help associates sales floor Education Training BS Aviation Business Administration, Safety 2018 Embry-Riddle Aeronautical University － City State US BS Aviation Business Administration minor Safety Embry-Riddle Aeronautical University Daytona Beach, FL 2015 2018 Master 2014 Six Sigma Villanova University － City State US Master Certificate Six Sigma Villanova University Villanova, PA 2014 2014 AS Aviation Maintenance 2010 National Aviation Academy － City State US AS Aviation Maintenance National Aviation Academy Clearwater, FL 2008 2010 Fiber Optic Repair Military Experience E5-SGT August 2001 January 2009 Company Name Service Country: United States Branch: Marine Corp Rank: E5-SGT August 2001 January 2009 As aviation electronics technician, I repaired electronics aircrafts systems, troubleshot, repaired replaceable electronic components. Gained knowledge reading comprehending schematics diagrams. I also performed routine maintenance test benches equipment. When I achieved rank E3 LCPL, I gave instruction troubleshooting repairing solid state devices. I also responsible Inspecting maintaining electronic test equipment. As Marine Security Guard I protected three different Embassies around world. I monitored safeguard classified material Embassy personnel. I trained diffusing hostile situations I investigated security safety violations wrote 300 detailed incident reports. Certifications Master Certificate Six Sigma Villanova University Villanova, PA 2014 Present Certified Lean Six Sigma Black Belt Villanova University Villanova, PA May 2015 Present Airframe Powerplant Mechanics license issued FAA December 2010 Present FCC Elements 1, 3, 8 March 2011 Present FCC GROL General Radiotelephone Operator license ship radar endorsement FCC Commercial Operators License (Marine Radio Operator Permit) Languages Read/ Write/ Conversational Chinese (Mandarin) Skills Maintenance, Aviation, Security, Microsoft Windows, Microsoft Windows 95, Schematics, Windows 95, Airframe, Engines, Fuel, Security Guard, Associate, Cash, Cash Register, Of Sales, Sales, Sales Associate, Sales Floor, The Sales, Games, Aviation Maintenance, Fiber Optic, General Aviation, FAA, Training, Continuous Improvement, Kaizen, Managerial, Mapping, Ms Office, Organizational Skills, Process Controls, Project Management, Six Sigma, Six-sigma, Time Management, Actuators, Seats, FCC, Airfoils, APU, Aviation Electronics, Black Belt, Documentation, E3, E-carrier, Exhaust, Fiber Optics, Fire Protection, Flight Controls, Hydraulic/pneumatic, Induction, Inspection, Inspections, Operators License, Optics, Ordering Points To Identify The Clustering Structure, Painting, San, Sheet Metal, Storage Area Network, Technical Publications, Turbine",AVIATION
"PERSONAL/ PRIVATE CHEF Professional Summary EXECUTIVE CHEF __________________________________________ With 29 years expertise forefront restaurant operations menu development, I bring innovative approach restaurant's, catered events hospitality services – one focuses cost-effectiveness food labor, quality deliver impactful exceptional cuisine. My background includes Mexican, Italian, Japanese, American, fusion cuisines, broad experience line management, staffing, new restaurant development menu planning. Fine dining, scratch kitchens, Catering onsite offsite 100-20000 people given time, retail food outlets, concessions QSR's Skills Kitchen Design Workflows Operations Management Product Costing Cost Control Innovative Menu Development Team Building Leadership Quality Customer Service New Restaurant Openings 7 Revenue Growth P&L Performance Management IMenuPro Aloha Microsoft Office Suite Solomon Quest ETeac Eventmaster Caterease Food plating presentation Forecasting planning Kitchen equipment operation maintenance Operations management Business process, Negotiation, Unique Com, Operations Management CA, Optimization Cooking, Performance Management Cost Control, Personnel Clients, Processes Client, Purchasing Customer Service, Quality DC, Quality control Direction, Quality management English, Quest Financial management, Reception Focus, Recruitment Greek, Research Italian, Retail Kronos, Sales Team Building, Scheduling Recipes menu planning Payroll scheduling Menu planning Work History Personal/ Private Chef 01/2019 Current Company Name – City State Traveling around LA Orange County cooking parties 2 50. Plated, buffet, family style food stations, plus more. Sourcing wild sustainable meats, fish, poultry. With organic produce, produce memorable event. Executive Chef 07/2018 01/2019 Company Name – City State My goals direction needed 5-million-dollar operation bring high quality, innovative, whimsical comfort food that's interactive client/guest experience, bringing contemporary California-Italian fusion cuisine, emphasis local farms businesses using sustainable meats seafood. Lounge, Café, Grill Banquets revenue streams property. Also drove dramatic cost saving labor food cost, currently trending 34% food cost 9% labor cost Selected Achievements:. Completely revamped menu, brought fresh ingredients new ideas, changed menu seasonally. Executive Chef/ Director Culinary 01/2015 03/2018 Company Name – City State My focus 26-million-dollar operation bring high quality, innovative food clients customers feel like convention center atmosphere. Whimsical comfort food that's interactive client experience, bringing contemporary California Cuisine, emphasis local farms businesses sustainable meats seafood. Over saw 100+ employees 6 chefs daily. Execution catering, concessions offsite functions 200-20000 people. Drove dramatic cost savings optimization, including running food cost 20% labor cost 8% gross food sales only. Revitalized menu bring fresh approach branding mantra, chef inspired culinary driven, creation implementation 2 new catering menus, well multiple tailored menus client specifications. Education AOS Culinary Arts Hospitality Management 1997 California Culinary Academy City State High School Diploma 1993 Mary Star Sea High School City State Skills Kitchen Design Workflows Operations Management Product Costing Cost Control Innovative Menu Development Team Building Leadership Quality Customer Service New Restaurant Openings 7 Revenue Growth P&L Performance Management IMenuPro Aloha Microsoft Office Suite Solomon Quest ETeac Eventmaster Caterease Food plating presentation Forecasting planning Kitchen equipment operation maintenance Operations management Business process, Negotiation, Unique Com, Operations Management CA, Optimization Cooking, Performance Management Cost Control, Personnel Clients, Processes Client, Purchasing Customer Service, Quality DC, Quality control Direction, Quality management English, Quest Financial management, Reception Focus, Recruitment Greek, Research Italian, Retail Kronos, Sales Team Building, Scheduling Recipes menu planning Payroll scheduling Menu planning Work History Personal/ Private Chef 01/2019 Current Company Name – City State Traveling around LA Orange County cooking parties 2 50. Plated, buffet, family style food stations, plus more. Sourcing wild sustainable meats, fish, poultry. With organic produce, produce memorable event. Executive Chef 07/2018 01/2019 Company Name – City State My goals direction needed 5-million-dollar operation bring high quality, innovative, whimsical comfort food that's interactive client/guest experience, bringing contemporary California-Italian fusion cuisine, emphasis local farms businesses using sustainable meats seafood. Lounge, Café, Grill Banquets revenue streams property. Also drove dramatic cost saving labor food cost, currently trending 34% food cost 9% labor cost Selected Achievements:. Completely revamped menu, brought fresh ingredients new ideas, changed menu seasonally. Executive Chef/ Director Culinary 01/2015 03/2018 Company Name – City State My focus 26-million-dollar operation bring high quality, innovative food clients customers feel like convention center atmosphere. Whimsical comfort food that's interactive client experience, bringing contemporary California Cuisine, emphasis local farms businesses sustainable meats seafood. Over saw 100+ employees 6 chefs daily. Execution catering, concessions offsite functions 200-20000 people. Drove dramatic cost savings optimization, including running food cost 20% labor cost 8% gross food sales only. Revitalized menu bring fresh approach branding mantra, chef inspired culinary driven, creation implementation 2 new catering menus, well multipletailored menus client specifications.",CHEF
"OCCUPATIONAL HEALTH NURSE COORDINATOR Professional Summary Dedicated RN 20 years experience nursing seeking career transition new clinical setting. Able offer solid foundation occupational health, office management, triage, endoscopy, homecare, primary patient care current healthcare advancements. Highly motivated, dedicated, flexible compassionate proven expertise communication, organization documentation skills. Valuable interpersonal skills, forging relationships collaborating interdisciplinary teams develop outstanding care/support facilitate friendly caring environment. Dependable, responsible autonomous; able work independently within group. Core Qualifications Skill Name Home Patient Management Patient Assessment Homecare/Hospice Care Communication Documentation Healthcare Education JCAHO Standards Compliance Relations Homecare Skills/Oasis Quality Assurance Quality Control Records Maintenance Good Last Used/Experience Expert Currently used/22 years Expert Currently used/ 22 years Expert Currently used/22 years Expert Currently used/19 years Expert Currently used/22 years Expert Currently used/19 years Expert Currently used/22 years Expert Currently used/22 years Experience OCCUPATIONAL HEALTH NURSE COORDINATOR September 2011 May 2012 Company Name － City State To provide comprehensive occupational environmental health services including limited occupational medicine, industrial hygiene, industrial safety administrative tasks. Assessment injuries illness, first aid, CPR, emergency treatment employees guests. Educate basic health care, prevent heath issues, monitor health condition employees, dispense medication(s); train support staff members manage health risks within facility. Referral employees appropriate medical services arrangements physician requested treatments. Develop implement ""Wellness program"" activities. Highlights Contributions: Respond medical emergencies immediately Provide Cardiovascular Pulmonary Resuscitation/Automated External Defibrillator first aid; annual training support staff AED periodic device monitoring Submit track Medical Incident Reports within five days occurrence follow-up Provide disperse over-the-counter drugs accordance Standard Operating Procedures (SOP) Standing Orders Provide perform physicals medical examinations including job specific testing Administer vision, respiratory hearing screening. Maintain mother's nursing rooms Administer Influenza vaccine program allergy injections per physician orders Administer vaccines business related travel Host coordinate blood drives, ""Wellness programs"" education programs; maintain provide educational materials Maintain Ergonomics, Wellness, Blood Borne Exposure Control Programs Monitor order clinic office supplies Host health related seminars Coordinate annually written policies, SOPs Standing Orders Maintain employee records Physician Liaison/Nurse Triage/GI Nurse December 2000 October 2011 Company Name － City State AmSurg Corp., Washington, DC Physician Liaison/Nurse Triage: Assisted physicians aspects patient care. Assessed prioritized incoming patient telephone call advise basic treatment recommend seeking immediate care local hospital, ER, assisted scheduling office visit. Additional responsibilities included, limited to: diagnostic test results via email phone, prescription refills, medication diagnostic pre-certifications, scheduling, completing medical forms various office duties required. Highlights Contributions: Acted extension health care team meet patient's needs. Received processed telephone calls patients requiring medical advice general information. Assessed patient's problem utilizing established protocols interacting physician and/or additional healthcare resources. Made appropriate recommendations include advice, appointments per protocol, direction physician. Documented calls received, patients chart. Performed follow-up call ensure adequate medical service provided received. Acted extension health care team meet patient's needs. Assisted patients empathetic, efficient manner determine best course action resolve presenting issue. Met regional standards set physicians office management achieve optimal patient satisfaction phone email access. Was receptive constructive feedback supervisors and/or patients better improve service. Contributed development protocols, procedures, patient education, training Demonstrated ability make quick decisions, based sound base critical thinking, skills, knowledge guidelines. Interacted communicated effectively variety levels staff provide improve customer service patients families. Other related duties performed: scheduled office diagnostic appointments; reviewed prescription refill requests; communicated laboratory pathology results via email voice messages; obtained completed pre-authorizations medications diagnostic tests; completed medical forms (i.e. patient, state, insurance, etc.) directed patient care teaching. GI (Endoscopy) Nurse: Assessed, planned, implemented, supervised evaluated direct indirect nursing care patients endoscopy setting. Established patent IV prior procedure phlebotomy needed. Assisted physicians administering conscious sedation endoscopy procedures. Highlights Contributions: Maintained comprehensive multidisciplinary approach patient care, working closely entire GI surgery team. Assisted physician performing procedure manipulation colon, removal polyps tissue biopsies; retrieved submitted specimens laboratory determine pathology. Assisted care specialized equipment endoscopy suite, including equipment management cleaning. Followed-up telephone communication endoscopy procedure; notified physician adverse effects document accordingly. Home Healthcare Nurse May 1990 July 2000 Company Name － City State Performed comprehensive range clinical functions home setting within community. Assessed patients' developmental stages conditions, administered medications, maintained patient charts/care plans responded medical emergencies. Coordinated aspects patient's home care, interacting disciplines agencies, needed, providing professional care patient indicated agency policies, State Federal laws regulations. Performed initial admission visit patient home determine patient's eligibility home care services develop plan care followed. Completed paperwork necessary agency policies federal/state laws. Follow-up visits home per patient need insurance approval. Highlights Contributions: Excellent observation, clinical skills, good clinical judgment, outstanding oral written communication skills. Flexible cooperative fulfilling role obligation Self-directed ability work independently little supervision utilizing excellent nursing skills. Nursing Education Bachelor Arts NURSING Gannon University － City State US Lambda Sigma Society, GPA: 3.85, NxStage/US Renal Care: Home Dialysis education training, BCLS, CPR, Trauma Certification Professional Affiliations SGNA Accomplishments Highly motivated, dedicated, flexible compassionate proven expertise communication, organization documentation skills. Valuable interpersonal skills, forging relationships collaborating interdisciplinary teams develop outstanding care support facilitate friendly caring environment Excellent observation, clinical skills, good clinical judgment, outstanding oral written communication skills Excelled early nursing career RN/nurse team leader Home Health Care (2/1992 5/2000) hospital staff nurse Med-Surg/Neuro Floor (5/1990 2/1992), commendations quality total patient care community/teaching hospital employers. Elected nurse year 1992 Known loyal team player unwavering commitment providing quality care preventive medicine advocacy. Available full-time employment, preferably day shift Skills Healthcare, Training, Access, Customer Service, Laboratory, Liaison, Office Management, Patent Education, Phlebotomy, Scheduling, Teaching, Telephone, Voice, Self-directed, Cpr, Administrative Tasks, Arrangements, Cardiovascular, Employee Records, Environmental Health, Ergonomics, Industrial Hygiene, Industrial Safety, Office Supplies, Sop, Sops, Testing, Community Relations, Documentation, Forging, Maintenance, Oasis, Quality Assurance, Quality Control, Rn, Rn License, Rn/, Team Player, Wound Care, Cpr Certification, Cpr Certified, Dialysis, Registered Nurse",HEALTHCARE
"CONSTRUCTION MANAGER Executive Summary OSP/Construction/Engineering Manager 33+ years experience. Strong strategic-planning people-management skills. Managing 30 40 union techs contractors OSP Construction field complete complex Fiber Copper projects make deadlines. Successfully constructing turning 200 Cell Fiber Towers Automated Metering System CenterPoint Energy 3 year time frame. Working focused, motivated performance driven team, meeting deadlines project projections. Core Qualifications Supervision training Complex problem solving Team Leadership Copper/Fiber Splicing Cable Maintenance OSP Aerial, Buried, Underground Safety, Quality Production Management Cell Site Construction First Aid CPR Alcatel/Lucent 8600 Training Project Management OSP Fault Locating AutoCad Training Customer Service Budget Forecasts Inventory Control Union Meeting Organization United Way Affiliate Professional Experience 07/2014 01/2015 Construction Manager Company Name － City State Oversee material acquisition placement fiber AT&T Manage 25 30 crews coordinate job assignments Approve red lines, invoicing, time sheets expenses Work closely engineering group resolve solve construction issues Weekly conference call updates, projections, safety, quality production Weekly job observations, safety meetings truck inspections Accountable every manager technician location. 10/2012 04/2014 Supervisor Company Name － City State Evaluate approved technologies architectures application specific requirements plant additions respond requirements growth and/or new services Design, develop, define plans implementation Fiber plant construction modification existing facilities meet new increased service demands improve operating efficiencies When required, conduct formal meetings and/or presentations regarding engineering construction plans receipt pricing proposals bids Assist required, departments providing engineering Fiber design, cost estimates, studies, analysis otherwise providing technical solutions documentation provide service customer assist operation maintenance plant Provide cost data used support capital construction budgets implementation designs, new services, technologies, industry requirements Coordinate oversee major Fiber construction projects Tucson AZ area. Placing, relocating, splicing, testing road projects, Fiber Node projects Fiber house Make field visits contacts obtain necessary permits easements place Fiber facilities along preparing filing required documentation Oversee installation/construction testing Fiber facilities making on-site inspections acceptance testing ensure acceptable system performance Manage daily operations outside/central office technicians whose work includes Fiber plant, Copper cable, BST/CPE, design services installation maintenance residential business telephony services. Emphasize training, coaching development employees regard new processes quality standards, customer contact, safety, expense control technical skills. Responsible leading team technicians meet attendance performance standards Collaborate Union achieve win/win working relationship Celebrate successes appropriately using rewards recognition. Motivate team continuous improvement achievement maximum performance. 02/2011 09/2012 Customer Service Coordinator Company Name － City State Design, engineer complete new Fiber cable splicing projects Coordinate contractors placing splicing Fiber/Copper cables Provide appropriate documentation project engineers construction management upon request Order coordinate major materials including Fiber Copper cable Partner verification proposed designs create bills material Participate budget preparation Order track materials projects coordination engineering personnel Issue work supervise contract personnel resolve site complaints Verify qualification acceptance plant invoices Provide assistance regional projects directed Design, engineer complete Fiber cable new cell sites projects vendors Plan daily activity, requisitions, equipment supplies Complete job documentation paper via computer. 11/2007 02/2011 Senior Technical Analyst Company Name － City State Constructing turned 200 Cell Site Fiber Fed Towers AMS Project 2 year time frame Develop project scope, schedules cost estimates, well bid documents projects conjunction engineering, marketing operations Develop cost effective project management plan conjunction engineering, marketing operations effort(s) Manage project construction accordance project schedule(s) budget(s) meeting customer service goals (on time budget). Ordering Fiber cable facilitate new Ensure regulatory compliance (including Safety, DOT Environmental) project(s) contractors, monitors project status, develop progress reports communicate status management Design, engineer coordination Fiber cable new sites Design, engineer oversee relocation existing Fiber cable projects timely manner Review invoices applications payment assure accuracy tabulations, accuracy completion percentage, recommend approval disapproval Conduct ""Project Meetings"" required projects company forces, consultants subcontractors coordinate project administration, ROW acquisitions, survey, permitting, engineering, drafting, material availability, construction activity resolve project problems Responsible ensuring following documents completed proper review (i.e. permits, constructor's schedule, construction forms applicable documents) Obtain generate ""as built"" drawings generally accomplish items required close project organize project post-job review ensure documentation completed. 01/1979 10/2007 FTTP Local Manager Company Name － City State Provide timely construction new build/upgrade Fiber cable related facilities effectively coordinating and/or planning departments, utility companies, builders/developers local governmental authorities Schedule direct placing splicing Fiber cable field Job site quality inspections, ensuring compliance applicable engineering standards, City State State Codes, regulations Obtain construction permits utility permits, including make-ready, right-of-way, railroad, road-bore crossing permits Improve work efficiency recommending method improvements, budget expenditures, equipment uses modified construction placing Fiber practices Manage/Supervise union employees, estimate workloads assign priorities ensure maximum productivity deadlines met Issue Fiber placing projects subcontractors assessing work schedule, availability area expertise Modify system design construction plans problems occur using discretionary authority knowledge theory design Monitor progress, material expenditures, overtime labor expenses, tool/equipment inventory. Education 2002 Bell Labs Technical: Telecommunications Houston TX Harris County 1976 High School Diploma Bishop Forest High School General Schulenburg TX Fayette County Affiliations Communications Workers America IBEW United Way Skills acquisitions, budget preparation, budgets, budget, cables, Cable, coaching, continuous improvement, CPR, customer service, documentation, drafting, engineer, filing, First Aid, forms, frame, inventory, Inventory Control, invoicing, marketing, materials, Meetings, office, win, monitors, Operations management, personnel, presentations, pricing, processes, Program Development, progress, Project Management, proposals, quality, Radio, Safety, Supervision, system design, technician, Telecommunications, telephony, Transmission, upgrade",CONSTRUCTION
"HR PERSONNEL ASSISTANT Summary I U.S. citizen authorized work US employer. I worked 8 years Office Clerk, 2 years Student Intern/Office Assistant, 4 years Contractor. I applying Data Entry Clerk position (Advert ID# 224278 Advert ID# 224278). My skills experiences include: Administrative Support, Auditing, File Management, Meeting Facilitation, Office Materials Management, Inventory Management. Highlights COMPUTER SKILLS: Microsoft Word, MS Excel, MS Outlook, MS PowerPoint, PeopleSoft. TYPING SKILLS: 40-60 WPM. ADDITIONAL SKILLS: Administrative Support, Auditing, Clerical, Copy, Customer Service, Data Entry, Delivery, Documentation, Fax, File Management, Letters, Meeting Facilitation, Organizational Skills, Proofreading, Receptionist, Research, Scanning, Scheduling, Secretarial, Telephone Skills, Office Equipment Maintenance, Inventory Management. Experience Company Name City State HR Personnel Assistant 03/2013 04/2014 Supported human resources staff new hire orientations monthly departmental meetings. Entered updated personnel subcontractor data central database. Reviewed human resource paperwork accuracy completeness verifying, collecting correcting additional employee data. Composed drafted outgoing correspondence reports managers. Answered managed incoming outgoing calls recording accurate messages. Maintained Heavy Filing HR Personnel Action Forms include new hire letters, awards, certifications promotions, providing stronger framework consistency detail. Assisted Senior Personnel supervisors Coordinating conducted new hire pre-interviews. Developed maintained internal new hire filing system. Received, maintained filed appropriate paperwork back HR Office transactions. Typed memorandums, forms, letters using software applications complete HR office assignments projects given regular basis. Utilized Navigated PeopleSoft (HRS) input, manage research data. Operated fax copy machines complete tasks needed. Initiated maintained email correspondence teachers, principals, VPs, members NPS regarding personal ID information, teaching background certification info, criminal history clearance. Company Name City State Assistant Store Clerk 05/2011 01/2012 Selling merchandise providing customer services patrons. Monitoring patrons assist store loss theft prevention. Restocking shelves. Improving data maintenance produce inventory. Maintaining appearance store. Assisting maintenance produce inventory Company Name City State Office Clerk/ Federal Contractor 06/2008 10/2009 Checking validating Retirement NRC files NFTS CIS systems. Calling Applicant Counter Window Sign Certificate. Completing File Maintenance Riders, Mergers, Certificates. Finishing documenting 3-Box Audit Weekly Systems Update. Filing FBI background report Applicants. Assign scheduled appointments appointed legal officers. Clerical Reception Scheduled Applicants. Auditing Confidential Department Files. Composing Mailing appointment letters. Finalizing Pick list Printouts Examinations/Cases. Completing NFTS Data Systems updates. Performing Clerical tasks regarding Naturalization ceremonies, including: A. Scheduling, Preparing, Distribution Certificates. B. Retrieval Documentation Applicants. Using Computer Terminal update DHS Automated Systems. Providing Administrative Support Processing. Performing Daily tasks filing, recording, copying, maintaining records. Company Name City State Office Clerk/Federal Contractor 07/2005 01/2007 Performing Data Entry Legal Documents Court Case Dates. Mail Clerk Online Mail Information Updating Setting Schedules Staff Private Meetings Filing Faxing Confidential Court Documents Metering outgoing stamping incoming mail Reestablishing protocols office supplies storage maintenance Providing clerical support Office administrators Managers. Education Bachelor's Arts Political Science Law 2007 Montclair State University City State US Bachelor's Arts Degree Political Science Law Montclair State University Upper Montclair, NJ 1998 2007 High School Diploma 1998 Our Lady Good Counsel High School City State US High School Diploma Our Lady Good Counsel High School Newark, NJ 1995 1998 Skills Filing, Clerk, Maintenance, Clerical, Office Clerk, Clerical Support, Data Entry, Faxing, Incoming Mail, Legal Documents, Mail Clerk, Office Supplies, Stamping, Administrative Support, Audit, Auditing, Cases, Copying, Documentation, Documenting, Fbi, File, Finishing, Nrc, Scheduling, Basis, Correspondence, Database, Hr, Human Resources, Peoplesoft, Teaching, Inventory, 60 Wpm, Customer Service, Equipment Maintenance, Excel, File Management, Materials Management, Microsoft Word, Ms Excel, Ms Outlook, Ms Powerpoint, Office Assistant, Organizational Skills, Outlook, Powerpoint, Proofreading, Receptionist, Retail Sales, Scanning, Secretarial, Telephone, Telephone Skills, Typing, Word",HR
"SALES Summary Account Manager focused maximizing sales managing accounts systematically logically. Believes consistency dedication build successful business partnerships. Excel building loyal customer base achieve short long-term organization sales goals. Highlights Superior communication skills Cheerful energetic Effective team player Staff training development Resolution-oriented Dependable reliable Accomplishments Responsible training new employees aspects distribution sales. Ensured one hundred percent compliance company rules regulations. Established new accounts client interaction. Monitored sales goals expectations multiple brands. Improved product placement premise premise accounts. Managed quality assurance products within distribution. Maintained files individual accounts products. Increased sales effective customer communication. Experience Sales September 2008 Company Name － City State Responsible implementing business-building relationship-building expectations uniquely assigned accounts customers. Consistently met exceeded department expectations productivity accuracy levels. Recommended helped customers select merchandise based needs. Informed customers sales promotions friendly engaging manner. Answered customers' questions regarding products, prices availability. Collaborated colleagues exchange selling strategies marketing information. Collaborated members departments complete sales transactions. Shared product knowledge customers making personal recommendations. City Manager April 2008 September 2008 Company Name － City State Successfully managed activities 12 team members. Developed, implemented monitored programs maximize customer satisfaction. Interviewed, hired trained new quality customer service representatives. Addressed negative customer feedback immediately. Resolved customer questions, issues complaints. Coordinated airport vendors regarding fueling catering logistics. Determined flight close-out times completed verified flight forms. Senior Corporate Travel Consultant September 2017 April 2008 Company Name － City State Planned travel arrangements 200 executives staff. Received screened high volume internal external communications, including email mail. Collected customer feedback made process changes exceed customer satisfaction goals. Made reasonable procedure exceptions accommodate unusual customer requests. Provided accurate appropriate information response customer inquiries. Addressed customer service inquiries timely accurate fashion. Built customer loyalty placing follow-up calls customers reported product issues. Passenger Service Agent January 1995 September 2007 Company Name － City State h Communicated customers daily h Committed assistance support others maintaining cheerful helpful attitude h Trained maintained excellent interpersonal communication skills complement proven creative problem solving capabilities h Provided superior customer service work quality demonstrating attention detail, flexibility innovation resolving problems. Possess effective communications skills, work well others levels h Dealt tactfully effectively difficult customers h Experienced customer service supervisory positions h Worked closely inflight, flight dispatch, maintenance, customer service departments operations positon meet needs customers h Experienced handling emergencies, flight delays, diversions, related incidents h Handled incoming outgoing communications, aircraft flight guards, initiated overdue actions h Handled time-sensitive freight, general goods, hazardous materials, government shipments h Successfully completed civil aviation security course conducted FAA h Assured flight safety winter operations deicing certification training. Education Communications West Virginia State University － City State 2002 United States Air Force Air National Guard － City State Received Honorable Discharge service Communications George Washington High School － City State GPA: Assisted organizing participating various community service projects Involved several athletics programs Assisted organizing participating various community service projects Involved several athletics programs Skills Air Force 2, attention detail, interpersonal communication, communications skills, Oral Communication, creative problem solving, Customer Relations, customer service, government, innovation, Inspection, Leadership, materials, Problem Solving, Public Safety, Public Speaking, Quality, Safety, sales, supervisory, Supervision, technician",SALES
"FINANCE MANAGER Summary To obtain challenging assignments Finance/ Banking/ Accounts organization repute. Accomplishments Banking: Rich experience areas Banking Operations, Cash Management, Treasury Management, Credit Administration, Trade Finance, Forex operations, Risk Management, ALM, KYC, Client Servicing Team Management. Finance: Funds Management, Budgeting Forecasting, Cash flow Internal controls, Audit, MIS reports, Finalization Accounts, Credit facilities, Letter credits Financial Analysis Accounts: Account Receivables, Accounts payable, Maintenance proper books accounts Tally/ERP platforms, Finalization Accounts Community Management: Community Management, Maintenance Asset register, Escrow accounts, Trust Accounts, Facility Management, Legal Compliance Purchases Management. Administration: Proficient day day Office administrtion, HR functions Owners Association administrative functions. Experience Finance Manager March 2012 May 2013 Company Name － City Provided strategic tactical leadership Finance/Accounting Auditing communities management company. Analyzing interpreting financial results forecasts (variance analysis, P&L impact) Providing key business financial guidance organization (budgeting forecasting) Responsible Finance management company providing necessary frame work funds management, Accounts management internal administration company. Interact financial institutions, Government departments, service providers. Preparation various MIS statements, HR management guidelines internal audits company. Active role Community management providing necessary financial inputs day-to-day administration Owners Associations. Monitoring Revenue, Purchases expenditures. Maintenance Escrow accounts, Trust accounts, Budget management conducting monthly Board meet AGA. Finance Manager May 2008 December 2011 Company Name － City Brought lead Finance/Accounts management company. Represent company negotiate Banks/financial institutions credit facilities/ Bank Guarantees, Letter credits etc. Analyzing Cash flow, Budgeting Forecasting funds position, MIS reporting, Annual audit, monitoring receivables Payables. Monthly reconciliation Accounts. Implementation migration financial data new accounting software INFOS ERP. Day-to-day administration company including compliance labor ministry guidelines. HR, Pay roll staff welfare administration. Implementation WPS (Wage protection system) per guidelines UAE Government. Monitoring purchase (internal well projects) finalization credit terms. Manager December 1993 May 2008 Company Name － City State Worked Dealer Funds Manager Bank 6 years; managed portfolio INR 18 billion Evaluate various investment avenues managing bank's investment portfolio, especially fixed income securities, equity shares, mutual funds bonds. Funds Management Liquidity management bank. Risk Management investment portfolio Bank Managing CRR (cash Reserve Ratio) SLR (Statutory Liquidity Ratio) bank. Credit Management Accountable appraisal retail corporate advances, working capital term loans Managing review renewals credit related files Head Office branch level. Monitoring different types personal loans, Mortgages (housing loans), Vehicle loan Educational loans. General Banking operations: Administration branch, effective cash management, funds transfers. Monitoring assets liabilities bank branch level. Adhering KYC AML norms stipulated central bank. Maintain good Customer Relationships. Retail Marketing bank's 3rd party insurance products enhance profitability bank Create awareness among customers regarding various financial derivatives trading options Trade Finance/Foreign Exchange transactions Handling trade finance transactions, Purchase, negotiation collection export bills based UCPDC Import bills collection, issue letter credits Purchase issue travelers' cheques, foreign currency, Funds transfers, TTs etc. ECGC RBI compliance. Education M.B.M Bank Management Alagappa University － City State Bank Management B.Sc University Kerala Proficiency computer application software MS word, Excel, Power point outlook express Training Certifications Risk Management (Conducted Reserve Bank's Bankers' training College, Mumbai) Derivatives Treasury Management (Conducted National Institute Bank Mngmnt, Pune) Certification Owners Association Management DREI, UAE Personal Information US (Michigan state) Visa status Green card holder Skills Accounting, accounting software, Auditing, Banking, bonds, Budget management, Budgeting, Cash flow, cash management, Credit, Derivatives, equity, ERP, Finance, financial, fixed income, Forecasting, Foreign Exchange, frame, Funds, Government, HR, insurance, leadership, Managing, Marketing, Excel, Office, outlook express, Power point, MS word, migration, MIS, negotiation, Payables, reporting, Retail, Risk Management, securities, strategic, Treasury Additional Information Driving License: US (Michigan state) Visa status Green card holder",FINANCE
"CONSTRUCTION EQUIPMENT REPAIRER/ SHOP FOREMAN/ SQUAD LEADER Summary Maurice Madison, United States Army veteran, offers expertise property accountability, logistics configuration management. Highly motivated, Technical Mechanical Engineering Support professional. Strong verbal, listening writing skills. Comfortable interacting levels organization public. Able negotiate problem solve quickly, accurately, efficiently. Adept multitasking achieve individual team goals. Diverse background includes, customer service supervision. Committed quality excellence. Works well others minimum supervision. Computer literate, strong electronic, electrical mechanical skills. Customer oriented problem solver ability adapt new situations. A quick learner desire continuous personal growth. Highlights Athletic Training -Budget planning Marketing Public Relations -Presentations -Resource management Communications -Windows proficiency Facilities Mgmt. -Mac proficiency Office Experience -Planning -Computer Knowledge -Logistics Case Management Research -Microsoft Word Writing -Microsoft Excel Bookkeeping -Microsoft PowerPoint Effective team leader HAZMAT handling Trained emergency response CPR certified Expertise hydraulic pneumatic systems repair Equipment maintenance Small arms weapons specialist Valid Michigan driver's license Fluent Troubleshooting 6 time combat veteran Accomplishments United States Army Basic Training. United States Army Ordinance School Advanced Individual Training Graduate. United States Army Airborne School Graduate. Army Hazardous Waste Management Certified. Awarded Army Achievement Medal. Received Global War Terrorism Service Medal. Personally responsible $65 million command equipment deficiencies, losses damages. Maintained 100% accountability large section equipment worth $65 million multiple overseas deployments. Expanded multi-lateral relations Iraq Afghanistan strengthen security partnership. Experience Construction Equipment Repairer/ Shop Foreman/ Squad Leader August 2001 March 2015 Company Name City State Serves heavy construction vehicle repairer mechanic assisted professional development, discipline, training soldiers peers. Oversaw performed maintenance construction equipment used earth moving, grading, compaction, loading, quarrying, mixing, surfacing, pumping powered bridging. Squad Leader First Line Supervisor.-Directly supervised, trained, evaluated 40 personnel, supporting 2,000 troops four countries, inventory list 1,500 line items, material assets valued $65M including large vehicles). Areas expertise included personnel management, logistics, operations. Senior management level, gained considerable responsibility strategic planning tactical application. Effective decision-maker high-pressure environments. Maintained complete accountability redeployment sensitive items communication equipment. Cashier October 1999 May 2001 Company Name City State Customer service. Applying basic computer skills. Greet customers, account purchases accuracy of. customer orders, handle money. Assist food preparation. Additional job duties include answering questions about. menu items reviewing restaurant policies services customers. Training new employees hands-on. computer instruction audio/visual orientation hiring manager. Education High School Diploma 2001 Miami Northwestern Senior High City State Additional Information Accomplishments Recipient multiple awards Accommodations include, Meritorious Service Medal, Army Commendation Medal, Army Achievement Medal, Army Meritorious Unit Commendation, Army Superior Unit Award, Army Good Conduct Medal, National Defense Service Medal, Armed Forces Expeditionary Medal, Kosovo Campaign Medal, Afghanistan Campaign Medal, Iraq Campaign Medal, Global War Terrorism Expeditionary Medal, Global War Terrorism Service Medal, Army Service Ribbon. Skills audio, Bookkeeping, Budget planning, Case Management, basic computer skills, Computer Knowledge, Conflict Resolution, Counseling, Customer service, Data Entry, Detail oriented, Senior management, First Aid, hiring, instruction, inventory, Leadership Skills, Logistics, Mac, Mgmt, Marketing, mechanic, Microsoft Excel, money, Office, Microsoft PowerPoint, Windows, Microsoft Word, Organizing, personnel, Personnel management, policies, Presentations, problem solver, Problem Solving, Public Relations, Quality Control, Research, strategic planning, Stress management, Supervisor, Teaching, Team-Work, Time Management, Trouble Shooting",CONSTRUCTION
"SOFTWARE DEVELOPER Professional Summary Enthusiastic computer engineer eager contribute team success hard work, attention detail excellent organizational skills. Technical professional complete understanding entire software development life cycle. Respectful self-motivator gifted finding reliable solutions software issues. Experienced c#, python, HTML, SQL, node.js/javascript working knowledge Restful API design implementations. Fluent English Turkish accustomed working cross-cultural, global teams. Skills C#, HTML, CSS, JavaScript, 5 years experience SQL, 5 years experience Python, MatLab, MongoDB, Tableau, Node JS Frameworks: .Net, Devexpress, TensorFlow, Keras, Scikit-learn, Pandas, NLTK. Search Engine Optimization Net API CSS Clients Database development Designing English HTML Image processing JavaScript Leadership Marketing MatLab C# Office Windows Project management Speaker Python Sales Search Engine Optimization Spanish SQL System architecture Turkish User Interface Web site Written Work History Software Developer 12/2015 Current Company Name – City State Project tasked design Internal Marketing System using c#,SQL, HTML,.net, devexpress. Amazon,Walmart,eBay Shopify. API's integrated. The system records end end process. A scalable system architecture support high-availability Internet site various internal applicationswas key. My responsibilities were:. Integration marketplace APIs. Coordinated project management staff database development timelines project scope. Revised, modularized updated old code bases modern development standards. Authored code fixes enhancements inclusion future code releases patches. The successful launch applications enabled company growth 30%. Computer Engineer Intern 06/2013 09/2013 Company Name – City Tested User Interface Web site provided feedback increase user satisfaction, reduce reaction time improve site mappings. Executed Performance testing internal applications, documented results maintained logs. Computer Engineer Intern 06/2012 09/2012 Company Name – City Our team created application Turkish Patent Trademark Office using MatLab, C#, SQL HTML. My responsibilities within team was:. Developed FAQ Support part web site. Researched various studies recommended alternate algorithms Image processing increase accuracy speed. Tested documented prototypes standard products. Maintained positive work atmosphere building relationships co-workers, customers, clients management. PROJECTS Question Answering System: As sole resource project created windows application Phyton COVID-19 related questions using BERT ELMO language models. The Frameworks Pandas, Tensorflow, NLTK. Data Visualization Tool: The objective project analyze communication structures, employee relationships suspicious transactions designing implementing data visualization tool. The dataset included VAST Challenge 2019 dataset 100,000+ data. The Frameworks Flask, Pandas Language Phyton. My responsibilities data cleansing data categorization. From data visualization Leadership able get insight growth, sales, costs make decisions towards better performance. Pre-Assess Melanoma: The objective project create system could pre-assess malignant melanoma using Matlab Language image processing algorithms. The system trained images malignant healthy images. My responsibilities included development, testing training. The User Interface responsibility team member. This system enabled users seek healthcare earlier stages melanoma. Education IN Expected 06/2021 Rowan University City State Bachelor Science Computer Engineering 06/2015 Selcuk University City Master Science State Work History Software Developer 12/2015 Current Company Name – City State Project tasked design Internal Marketing System using c#,SQL, HTML,.net, devexpress. Amazon,Walmart,eBay Shopify. API's integrated. The system records end end process. A scalable system architecture support high-availability Internet site various internal applications key. My responsibilities were:. Integration marketplace APIs. Coordinated project management staff database development timelines project scope. Revised, modularized updated old code bases modern development standards. Authored code fixes enhancements inclusion future code releases patches. The successful launch applications enabled company growth 30%. Computer Engineer Intern 06/2013 09/2013 Company Name – City Tested User Interface Web site provided feedback increase user satisfaction, reduce reaction time improve site mappings. Executed Performance testing internal applications, documented results maintained logs. Computer Engineer Intern 06/2012 09/2012 Company Name – City Our team created application Turkish Patent Trademark Office using MatLab, C#, SQL HTML. My responsibilities within team was:. Developed FAQ Support part web site. Researched various studies recommended alternate algorithms Image processing increase accuracy speed. Tested documented prototypes standard products. Maintained positive work atmosphere building relationships co-workers, customers, clients management. PROJECTS Question Answering System: As sole resource project created windows application Phyton COVID-19 related questions using BERT ELMO language models. The Frameworks Pandas, Tensorflow, NLTK. Data Visualization Tool: The objective project analyze communication structures, employee relationships suspicious transactions designing implementing data visualization tool. The dataset included VAST Challenge 2019 dataset 100,000+ data. The Frameworks Flask, Pandas Language Phyton. My responsibilities data cleansing data categorization. From data visualization Leadership able get insight growth, sales, costs make decisions towards better performance. Pre-Assess Melanoma: The objective project create system could pre-assess malignant melanoma using Matlab Language image processing algorithms. The system trained images malignant healthy images. My responsibilities included development, testing training. The User Interface responsibility team member. This system enabled users seek healthcare earlier stages melanoma. Publications English Science, Technology, Engineering, Mathematics University Virginia Darden School Business Getting Started: Agile Meets Design Thinking University Pennsylvania Biology Meets Programming: Bioinformatics Beginners Coursera Course Certificates Languages Fluent written spoken English Spanish B1 level Native speaker Turkish Skills C#, HTML, CSS, JavaScript, 5 years experience SQL, 5 years experience Python, MatLab, MongoDB, Tableau, Node JS Frameworks: .Net, Devexpress, TensorFlow, Keras, Scikit-learn, Pandas, NLTK. Search Engine Optimization, Net, API, CSS, clients, database development, designing, English, HTML, Image processing, JavaScript, Leadership, Marketing, MatLab, C#, Office, windows, project management, speaker, Python, sales, Search Engine Optimization, Spanish, SQL, system architecture, Turkish, User Interface, Web site, written",AGRICULTURE
"WS BARTENDER (ON CALL) Summary Hardworking reliable Fitness Specialist strong ability multitasking. Offering Basics, monitoring providing positive energy. Highly organized, proactive punctual team-oriented mentality. Enthusiastic individual superior skills working team-based independent capacities. Bringing strong work ethic excellent organizational skills setting. Excited begin new challenge successful team. Energetic group fitness instructor strong background HIIT, Basic Fundamentals Zumba instruction. Highly motivated help others reach health fitness goals. Inspiring Fitness Trainer sound BMI knowledge comprehensive experience performing fitness assessments. Friendly energetic ability network counsel clients health fitness goals. Skills Phone call answering Physically strong Communication presentation Observation Answering inbound calls HIPAA confidentiality Client coordination Personalized service Monitoring progress Patient relationships Current fitness trends Designing exercise programs Fitness assessments Exercise equipment operation Safety-conscious Planning coordination Organization Relationship development Customer service First Aid/CPR Team building Problem resolution Project organization Experience Bartender (On Call) Company Name City State 08/2019 Current Checked identification customers verify age requirements needed purchase alcohol. Confirmed customers' ages alcohol service discontinued service intoxicated guests. Operated cash register Point Sale (POS) system transactions made proper change cash transactions. Prepared numerous mixed drinks poured wine, beer nonalcoholic beverages average two per patron per shift. Managed bar area, including cocktail design menu, inventory, regulation compliance customer relationships. Engaged small talk patrons build rapport earn repeat business. Kept close track bar tabs transferred open tabs dining area seamlessly, smoothing process wait staff. Restocked beer liquor regular schedule special events prepare forecasted needs. Stayed up-to-date latest mixology trends, bar equipment sanitation standards. Stocked bar beer, wine, liquor related supplies. Promoted customer safety maintaining current list available ride services inebriated customers. Monitored patrons keep alcohol consumption designated areas. Advertised, marketed recommended drink options guests increase guest satisfaction. Upsold customers shelf premium brands help boost sales. Fitness Specialist Company Name City State 01/2016 Current Communicated patrons fitness floor area build positive atmosphere offer exercise equipment instructions. Greeted assisted guests entering facility provide general information answer questions. Monitored fitness floor observed equipment use address safety concerns. Promoted business physical fitness attending off-site promotional community events. Attended staff meetings training sessions maintain updated knowledge policies procedures. Inspected equipment daily identify report wear, damage malfunctions. Led tours fitness facility guiding interested individuals, providing information highlighting benefits amenities. Devised new programs monitored client progress. Developed delivered three weekly fitness classes. Encouraged clients engage group fitness classes gym activities meet fitness goals. Administered various fitness assessments measure client progress. Re-racked weights maintained neat, organized clean club. Guided clients safe exercise, taking account individualized physical limitations. Watched clients exercises assisted exercises. Developed routines avoid injuries, maximize effort facilitate client attainment personal fitness goals. Server/Bartender Company Name City State 06/2011 07/2015 Operated POS terminals input orders, split bills calculate totals. Educated guests daily specials menu offerings appetizers, entrees desserts. Satisfied customers keeping drinks topped anticipating needs condiments extra napkins. Restocked nonperishables items, including condiments napkins inventory keep pantry well-supplied. Checked patrons' identification monitor minimum age requirements consumption alcoholic beverages. Greeted customers, assisted questions made recommendations concerning daily specials, wine selections desserts guide patrons toward profitable items. Promoted desserts, appetizers specialty drinks. Assisted individuals selecting meal options, including entrees desserts recommended alternative items food allergies gluten intolerances. Completed opening closing checklists emptying trash, safeguarding alcohol polishing silverware. Cleaned dining area guests efficient sweeping, glass washing spill removal. Partnered team members efficiently serve food beverages. Managed closing duties, including restocking items reconciling cash drawer. Addressed concerns complaints quickly improve service escalated advanced issues management resolution. Reviewed identification patrons serving alcoholic drinks. Checked guests verify satisfaction meals suggested additional items increase restaurant sales. Minimized customer wait times efficiently taking filling large volume orders day. Calculated charges, issued table checks collected payments customers. Requested photo identification patrons ordering alcoholic beverages verify legal age consumption. Attended new customers quickly inquire drinks start dining experience prompt beverage service. Processed customers' payments provided receipts. Carefully transferred orders kitchen bar areas tables cleared plates patrons finished food beverage items. Applied safe food handling optimal cleaning strategies protect customers foodborne illness maintain proper sanitation. Maintained polite professional demeanor patrons encourage inquiries order placements. Prepared alcoholic non-alcoholic beverages specified patrons, consistently delivering tables bar without spillage. Welcomed guests personable attitude smile, offering bring beverage orders reviewing menu options. Greeted newly seated guests quickly efficiently. Explained menu options guests, offered suggestions took orders food beverages. Maintained knowledge current menu items, garnishes, ingredients preparation methods. Communicated effectively patrons establish preferences dietary restrictions make food beverage recommendations. Checked guests get feedback food served, resolve issues, bring additional items refill beverages. Education Training Parker High School City 05/2005 High School Diploma Arizona Western College City State Some College (No Degree) Accomplishments NAFC (Native American Fitness Certification): Functional Exercise Trainer Personal Trainer Youth Trainer Zumba Certified Strong Zumba Certified Zumba Personal Dance Instructor Vertimax Certified Personal Trainer ACCU-Check Aviva Blood Glucose Meter System Certified CPR First Aid Certified Certifications NAFC (Native American Fitness Certification): Functional Exercise Trainer Personal Trainer Youth Trainer Zumba Certified Strong Zumba Certified Zumba Personal Dance Instructor Vertimax Certified Personal Trainer ACCU-Check Aviva Blood Glucose Meter System CertifiedCPR First Aid Certified",FITNESS
"DANCE INSTRUCTOR Summary Enthusiastic dance instructor superb leadership communication skills. Easily cultivates trusting productive relationships students, parents, teachers administration.Also, dedicated committed creating classroom atmosphere stimulating, encouraging supportive students. Experience 06/2008 Current Dance Instructor Company Name － City State Providing quality instruction various dance styles Ballet, Pointe, Jazz, Contemporary,Tap, Modern, Musical Theatre. 01/2008 Current Company member Company Name － City State 01/2009 08/2010 Apprentice Company Member Company Name － City State Education 2014 Bachelor Arts Early Childhood Education Florida International University － City State ESOL endorsed State Street Ballet － City State Professional Summer Training Program 2009-2010 Rockette Summer Experience － City State Summer Intensive 2009 Ballet Atlanta Ballet － City State Professional Training Program summer 2008 Ballet University North Carolina School Arts － City State High School program 2007-2009 Ballet American Ballet Theatre － City State Summer Intensive 2007 Ballet Orlando Ballet － City State Summer Intensive 2006 Ballet Joffrey Ballet School － City State Summer Intensive 2006 Ballet Joffrey Ballet School － City State Summer Intensive 2003 Ballet Boston Ballet School － City State Summers 2004 2005 Skills Ballet Pointe Contemporary Modern Jazz Tap Musical Theatre",ARTS
"LEAD OPERATIONS ENGINEER GLOBAL HAWK PROJECT Profile Seasoned aerospace professional extensive experience fixed rotary wing flight testing, test management, systems integration UAV operations. Background includes greater 20 years experience flight test planning, execution reporting 6 years high-altitude, long-endurance Unmanned Aerial Systems (UAS) operations experience 10 years total UAS operations experience. Skills Flight test management UAS operations Flight test engineering Systems integration test Aircraft modification management Team leadership Accomplishments •NASA Exceptional Service Medal, 2011 •Developed initial Operational Concept Global Hawk UAS NASA operations generated testing roadmap achieve successful initial operational capability NASA Global Hawk UAS •Developed syllabus training materials NASA Global Hawk Mission directors UAS ground observers. •Led NASA effort (in concert Northrop Grumman Corporation L-3 Communications engineers) resolve unexpected developmental problems surfaced testing qualification Global Hawk command control system field fully functional system. •Generated requirements workmanship, functional test environmental test Science payloads planned installation Global Hawk. •NASA Dryden Directors Safety Award, 2000 •Appointed NASA ""Tiger Team” fully develop, reclassify cause-map X-40A Space Maneuver Vehicle hazards response deficiencies uncovered Flight Readiness Review. •U.S. Army Commanders Award Civilian Service, 1996 •Managed complex engine-airframe integration test program integrated test team Army, airframe contractor engine contractor personnel. •Developed new flight test techniques determine compliance new frequency-domain based handling qualities specification. •Developed methods assessing aircraft specification compliance using engineering flight simulator. •US Army Commanders Award General Excellence, 1987. Professional Experience 06/2006 01/2015 Lead Operations Engineer Global Hawk Project Company Name － City State Managed operational aspects Global Hawk high-altitude, long-endurance UAS, (2 operational air vehicles, 3 ground control stations) scientific payload integration. Overall leader Global Hawk flight operations team, including maintenance personnel, avionics technicians operations engineers. Primary point-of-contact liaison Federal Aviation Administration Transport Canada securing Certificate Authorization Waiver operation US National Airspace operational certificate Canadian Airspace. Global Hawk Mission Director: Responsible overall conduct Global Hawk missions Ground Control Station. Served primary functional interface payload specialists Global Hawk aircrew. Assisted Global Hawk pilot air vehicle systems operation. Performed Mission Director 150 Global Hawk missions. Lead Operations Engineer Aeronautics Mission Directorate: Supervised eight Operations Engineers – directed assignments, work prioritization, generated performance appraisals 01/1997 06/2006 Operations Engineer Company Name － City State Project Manager. Missile Defense Agency DC-10 WASP Structural Restoration: Managed $5M project investigate structural deficiencies MDA platform aircraft. Drafted statement work test effort. Coordinated managed funding. Performed coordination facilitation allow customer's functional test agent (Raytheon Aircraft) complete analysis testing schedule. Technical Manager, B-52H Launch Platform Aircraft Research Vehicle pylon construction: Supervised construction activities schedule performed technical liaison pylon engineering design contractor NASA fabrication personnel. Developed reviewed quality assurance specification requirements. Primary mechanical designer installation hardware electrical power conditioning instrumentation systems. Performed conceptual design pylon pneumatic system. F light Test Project Manager. B-52H Cooperative Launch Platform Aircraft Qualification: Managed overall ground flight test effort achieve initial operational capability NASA B-52H Cooperative Launch Platform Aircraft Generated reviewed approved Launch Platform system integration ground checks. Drafted coordinated Flight Test Plans, generated flight profiles, flight cards pre-flight briefings. Performed Test Director qualification ground testing test flights Flight Test Engineer onboard aircraft perform system qualification checks. Generated managed System Requirements Verification Document 06/1996 01/1997 Senior Engineer Company Name － City State Planned test programs evaluate operability, suitability, engine/airframe integration compatibility F-16 propulsion systems. Served Government test monitor contractor test programs. Interfaced engine manufacture technical representatives maintenance technicians engine technical maintenance issues. Served customer propulsion system consultant. Monitored propulsion system data real-time flight tests. Analyzed flight test data. 10/1986 06/1996 Project Manager Senior Flight Test Engineer Company Name － City State Project Manager/Test Director: Project manager 18 test programs. Prepared detailed cost estimates phases program utilizing test requirements documents. Coordinated funding requirements program sponsor. Coordinated test scheduling special equipment requirements test sponsor airframe contractor. Established test milestones schedule. Coordinated aircraft maintenance test instrumentation personnel ensure required resources available meet program goals. Led diverse team composed test pilots, flight test test instrumentation engineers, aircraft mechanics, test instrumentation data reduction technicians contractor personnel. Directed daily test operations. Directed preparation test program final report. Briefed test results recommendations program sponsor, headquarters contractors. Senior Flight Test Engineer: Flight test engineer 36 programs. Performed detailed test planning efficiently evaluate performance, handling qualities, mission suitability, specification compliance airframe icing characteristics (where applicable). Drafted flight test plans. Established test instrumentation requirements. Devised innovative test techniques evaluate state-of-the-art systems. Planned individual test flights accomplish test goals minimum flight time. Generated flight profiles, flight test cards conducted pre-flight briefings. Generated control room display formats using Data Views. Monitored directed tests Flight Test Engineer onboard test aircraft. Monitored directed tests Flight Test Director via telemetry ground control room. Established data reduction methods. Wrote data-reduction subroutines FORTRAN. Processed reduced flight test data. Evaluated interpreted test data determine test article deficiencies, shortcomings compliance applicable specifications. Drafted final test report using Microsoft Word, Excel specialized VMS data plotting programs. Acted member flight safety data review boards. Trained junior flight test engineers flight test planning flight test data reduction techniques well data interpretation report preparation. Acted flight test consultant headquarters contractors. Acted organization pitot-statics authority. Responsible calibration maintenance oversight flight test pitot-static reference equipment (air speed pacer aircraft trailing airspeed devices). 01/1983 09/1987 Flight Test Engineer Company Name － City State Education Training 1994 Defining System Requirements, NASA, 2004 Advanced System Safety Practices, NASA, 2001 Personnel Management Executives (Resident Course), US Army, 1994 Test Evaluation Management US Air Force Institute Technology University Kansas Hazards High-Intensity Electromagnetic Radiation Flight, CKC Laboratories, 1991 1982 Bachelor Science Aeronautical Engineering California Polytechnic State University － City State Aeronautical Engineering Skills Army, art, Agency, calibration, hardware, Concept, conceptual design, consultant, DC, Engineer, FORTRAN, functional, Government, interpretation, Director, mechanical, Excel, 2000, Microsoft Word, performance appraisals, personnel, Personnel Management, quality assurance, real-time, Research, Safety, scheduling, scientific, specification, system integration, telemetry, Test Director, training materials, VMS",AVIATION
"DEPUTY PRINCIPAL Executive Profile Results-oriented resourceful education professional proven ability effectively develop implement educational strategies, policy practices improve student learning outcomes benefit stakeholders. Strengths strategic planning, policy development, budget management, process evaluation, program development grant management. Excellent building relationships managing influence. Comprehensive analytical, strategic thinking rapid problem-solving skills. Proven leader, approachable teacher accountable team player. Tech savvy, highly proficient Microsoft Office Suite website development tools. Certified Lean Six Sigma Black Belt. Core Competencies Online Staff Training Employee Management Instructional Strategies Conflict Resolution Performance Evaluation Behavioral Management Project management Leadership/communication skills Human resources Employee relations Customer-oriented Professional Experience Company Name City State Deputy Principal 06/2013 Current Direct organization, management, daily operations assigned campus 371 students; 35 staff members. Hire, supervise evaluate campus professional, administrative, support staff. Ensure compliance federal state laws, State board Education rules, board policy. Prepare submit school budget monitor expenditures according administrative policies. Develop implement information systems track progress campus performance objectives academic excellence indicators. Establish maintain program discipline supportive instructional program. Conduct conferences student school issues parents, students, teachers. Compile, maintain, file physical computerized reports, records, documents required including accurate timely reports maximum attendance requisition textbooks. Establish maintain positive relationships members community ensure continued involvement support. Demonstrate professional, ethical, responsible behavior. Serve role model campus staff. Perform duties assigned. Company Name City State Director School Improvement 06/2013 06/2014 Monitored district campus progress meeting exceeding standards accountability systems. Coordinated special programs departments assure aspects accountability system met. Coordinated assessment development administration departments campus staff. Coordinated completion analysis district assessments. Aligned federal state accountability programs district instructional program. Staff Development Directed, guided, trained personnel district level elementary, middle, high school campuses analysis assessment data, includes local, state national exams. Met regularly campus leadership teams, district specialists, directors provide current information accountability systems. Provide campus leadership teams, district specialists directors information assessments. Developed implemented staff development activities/plans training programs targeted personnel, district wide campus wide areas state federal accountability requirements. Kept informed comply state, district, school regulations policies. Compiled, maintained, filed physical computerized reports, records, documents required. Ensured campuses provided operational flexibility effectively implemented components school improvement process. Monitored progress improvement plans. Attended campus leadership meetings regularly coordinate work district personnel *who responsible attending campus leadership meetings. Company Name City State Fraud Analyst 06/2012 11/2013 Analyzed suspicious activity customers' accounts, identifying fraudulent charges research account history activity may lined similar activity accounts. Monitored analyzed fraud parameters fraud prevention reports, reducing future loss recommending solutions. Prepared charts diagrams assist problem analysis. Reviewed research daily reports identify suspicious/fraudulent activity across delivery channels (i.e. ATM, Debt, Credit Card, On-line Banking). Identified high-risk transactions respond timely mitigate potential losses placing holds, restricting accounts, recommend account closures. Periodicly reviewed testing Card Service Reports Fraud Detective software ensure effectiveness identifying suspicious/fraudulent activity. Responded analyzed plastic card compromise alerts assess risk exposure, provide recommendation management, timely execution block reissue process. Maintained working knowledge Falcon Fraud Neural Network Protected confidentiality financial data relating USAA Bank operations members. Reconciled summarized fraud losses operational metrics, communicating results departments management. Completed database Suspicious Activity Report (SAR) referrals. Analyzed evaluates existing proposed system parameters, formulating strategies specifications fraud software applications Company Name City State Coordinator College Career Readiness 08/2009 06/2013 Oversaw Career Technical Education related grant administration reporting. Project managed Career Technical Education related district improvement projects. Developed facilitated curriculum, instruction assessment support professional development Career Technical teachers. Assisted Career Technical Education Teachers data analysis, planning student goal setting. Worked collaboratively Director Career Technical Education plan, implement, evaluate department instructional goals. Maintained knowledge Performance Based Monitoring Analysis System (PBMAS) guidelines ensure district compliance. Integrated current research effective instructional practices campus support activities. Modeled use data drive instructional decisions, including use District Data Management System. Designed implement ongoing evaluation process focused improving performance Career Technical Education programs provide services students disabilities per Texas Education Agency (TEA). Company Name City State Web Support Specialist 06/2007 06/2012 Assisted members troubleshooting USAA.com website banking,financial,investment,insurance COSA areas need. Documents, tests, implements maintains web pages multimedia design using appropriate web publishing, editing graphics applications. Implements design standards styles ensure high level design coding efficiency consistent current standards, laws, trends. Serves client contact regarding web site maintenance enhancements. Investigates web site issues coordinates resolutions. Monitors reports web statistics makes recommendations managers improve visibility usability web site. Maintains technical expertise web design tools acts technical resource software field expertise. Company Name City State Enterprise Business Operations Specialist 07/2005 06/2007 Assisted members inquires regarding checking, savings, credit card, certificate deposit, loan accounts. Assisted members Telephone Bill Pay Web Bill Pay inquiries including enrollment, making payments, account maintenance researching payments. Serviced Consumer Home Equity Loans including payments extensions. Helped members setup accounts download Microsoft Money Quicken, also paying bills software. Processed provided instructions official check request, transferring funds, credit card cash advances, ordering ATM cards, wire transfers PIN. Processed payments internal accounts. Registered members USAA.com assisted members level II issues within web site. Assisted members PIN resets website voice response system. Assisted members signing Electronic Document Delivery navigate system. Answered questions fellow co-workers may E-Commerce Hot-line Representative. Company Name City State Deposit Sales Services Specialist 10/2001 07/2005 Counseled members bank products services via telephone, identifying needs servicing existing accounts. Logged end month wire transfer tapes. Assisted members preparation deployment. Verified signature cards new accounts changes existing accounts. Answered questions co-workers may Deposit Sales Service Hot-line Representative. Opened established new accounts. Researched financial inquiries meet customers banking needs. Disputed withdrawals accounts. Processed wire transfers, cashiers checks, official checks, transferring funds credit card cash advances. Volunteered help Consumer Lending Home Equity Servicing system. Company Name City State Human Resource Manager 01/1998 09/2001 Researched evaluated management practices construction industry, training development programs, leadership principles employee relations. Managed human resource activities direct reports regards to: recruiting selection, hiring termination, training, professional development, mentoring, counseling, performance evaluations, salary planning. Coordinated facilitated, OSHA training, new current employees and, instructed classes ensure employees stay compliance state federal regulations. Maintained work structure updating job requirements job descriptions positions. Maintained organization staff establishing recruiting, testing, interviewing program; counseling managers candidate selection; conducting analyzing exit interviews; recommending changes. Prepared employees assignments establishing conducting orientation training programs. Maintained pay plan conducting periodic pay surveys; scheduling conducting job evaluations; preparing pay budgets; monitoring scheduling individual pay actions; recommending, planning, implementing pay structure revisions. Ensured planning, monitoring, appraisal employee work results training managers coach discipline employees; scheduling management conferences employees; hearing resolving employee grievances; counseling employees supervisors. Maintained employee benefits programs informs employees benefits studying assessing benefit needs trends; recommending benefit programs management; directing processing benefit claims; obtaining evaluating benefit contract bids; awarding benefit contracts; designing conducting educational programs benefit programs. Ensured legal compliance monitoring implementing applicable human resource federal state requirements; conducting investigations; maintaining records; representing organization hearings. Maintained management guidelines preparing, updating, recommending human resource policies procedures. Maintained historical human resource records designing filing retrieval system; keeping past current records. Maintained professional technical knowledge attending educational workshops; reviewing professional publications; establishing personal networks; participating professional societies. Completed human resource operational requirements scheduling assigning employees; following work results. Maintained human resource staff recruiting, selecting, orienting, training employees. Maintained human resource staff job results counseling disciplining employees; planning, monitoring, appraising job results. Contributed team effort accomplishing related results needed. Education Mid-Management Principal Certification Leadership 2013 Lamar University City State USA Master Certficate Six Sigma Leadership 2008 Villanova University City State USA Certificate Achievement Lean Six Sigma Black Belt Leadership 2008 Villanova University City State USA Certification Achievement Lean Six Sigma Leadership 2007 Villanova City State USA Master Arts Organizational Management 2003 University Phoenix City State USA Teacher Certification Education 2002 Southwest Texas State University City State USA Bachelor Science Health Care Business Administration 2001 Wayland Baptist University City State USA Computer Skills Dreamweaver, Illustrator, Photoshop, Acrobat Pro, Photoshop Elements, Final Cut Pro, MS office, Mac OSX, Mac IOS",AUTOMOBILE
"HR GENERALIST Experience 04/2015 Current Provide general administrative support preparing correspondence, forms, reports Scheduling coordinating staff meetings, maintaining meeting minutes notes Generate confidential ad hoc statistical reporting data documentation regarding turnover, new hires, birthdays, anniversaries, benefits, relevant HR metrics Collect onboarding documentation ensure benefit enrollment timely manner follow employees ensure electronic enrollment processed HRIS portal Source documentation process new hire setups HR systems, process changes pay rate, status, initial/qualifying life event benefit changes Establish, maintain audit employee data files Manually process background checks entries, employment verifications, full-cycle HR related items onboarding departures Assist maintenance updates organizational chart Facilitate assist new hire orientation presentations Maintain highest level confidentiality data security protect employee privacy related employee relations issues, organizational changes, planning strict adherence privacy confidentiality per company policy Respond various inquiries internal external stakeholders, employees, management, senior leadership team Participate several committees enhance employee engagement, manager training, creating strategic HR initiatives. 09/2012 06/2014 HR Generalist Company Name － City State 08/2008 04/2015 HR Staffing Coordinator Company Name － City State Processed background checks drug screens potential candidates. Schedule interviews Managers candidates Meet greet potential candidates come onsite interviews. Run Bi-weekly reports VP Human Resources Ensure Empire markets stay compliance state federal posters. Audit new hire files 99 different markets Maintain employee files ensure confidentiality Maintain different databases ADP, Payforce Siebel Conduct new hire orientation weekly Manage WOTC Program markets Inform Office managers, HR Generalist, HR managers various procedures increase job efficiency Answer phone email inquiries regarding Company policies procedures Work Recruiters job descriptions find qualified candidates open positions Schedule employees Sexual Harassment EEO Basic Supervisor training courses Assist various projects meet multiple deadlines Perform general administrative duties filing, faxing, copying, ordering offices supplies Assist Corporate Recruiters scheduling setting interviews Assist benefits manager enrollment new current employees Process verification employment current terminated employees. 08/2008 04/2015 Executive Technical Associate Company Name － City State Assist Directors, Executives, Senior Managers scheduling meetings calendar maintenance, monitoring voicemail email, typing correspondence, expense reports Travel offices assist managers various matters Maintain weekly monthly utilization reports department staff Maintain weekly scheduling training database within call center environment 100 Customer Advocates Facilitate office-wide access various systems Assign reset passwords handle monthly database updates. Schedule contractual appointment time via IEX/Totalview, monitor IEX ensure office-wide adherence, conformance service level results received Perform complex specialized work related preparation, processing, maintenance payroll Generate weekly schedules Totalview make available viewing Agent Webstation Facilitate departmental moves arrange new telephone extensions, cubicles, location office space Perform general administrative duties filing, faxing, copying, ordering offices supplies Strengths Familiarity various HRIS Systems Proficient Microsoft Office Suite Attention detail Multi-tasking, data analysis, research. Education Training 05/2016 MBA Business Administration Benedictine University Business Administration Bachelor Arts Business Administration Benedictine University Business Administration Skills administrative duties, administrative support, ADP, ad, Attention detail, Basic, benefits, Bi, calendar maintenance, call center, copying, data analysis, databases, database, documentation, email, employee relations, expense reports, faxing, filing, forms, HRIS, Human Resources, HR, leadership, notes, meetings, access, Microsoft Office Suite, Office, Multi-tasking, organizational, payroll, policies, posters, presentations, reporting, research, Scheduling, Siebel, strategic, Supervisor, telephone, phone, typing",HR
"SR. HR GENERALIST Summary Quality-driven analytical professional delivers consistent successful results HR affairs, including recruitment retention, staff development, safety health, mediation, conflict resolution, benefits compensation, HR audit records management, HR policies development legal compliance. Highlights HRIS (Kronos, Lawson, PeopleSoft, QuickBooks, HBI, ADP Oracle) MS Office (Word, Excel, PowerPoint, Access, Outlook), EMR, Medical Manager. Certified Mouth Swab- Drug test facilitator Accomplishments Created implemented training program managers supervisors including topics as; employee motivation, effective leadership, completing disciplinary actions performance reviews. Satisfied record keeping requirements evaluated annual HR Audit. Reduce turnover rate improving recruitment strategies, effective interviewing proper selection. Improve employee relations events increasing employee participation satisfaction Experience Sr. HR Generalist 01/2012 Current Company Name City State Manage Coordinate HR Support 5 Resorts throughout South Central Florida. Enforce company's policies procedures 2000+ employees, conjunction bargaining agreement. Responsible short long term planning management Human Resources function. Recommend department's budget manage expenses within approved budget constraints. Major areas responsibility/management include, limited to, employment, wage salary administration, benefits, training, employee/labor relations, organizational development payroll. Work closely Resorts General Manager implementing, achieving maintaining Resort's goals objectives. Participate total Resort management member Resort Executive Team. Key Accomplishments: Created implemented training program managers supervisors including topics as; employee motivation, effective leadership, completing disciplinary actions performance reviews. Satisfied record keeping requirements evaluated annual HR Audit. Reduce turnover rate improving recruitment strategies, effective interviewing proper selection. Improve employee relations events increasing employee participation satisfaction. Office Manager 01/2010 01/2011 Company Name City State Responsible recruiting, interviewing, hiring well monitoring payroll 60 retail employees. Managed workers compensation cases employees. Maintain HRIS database 200+ personnel files. Conducted reference checks performed new hire safety orientation new employees. Administer Personal Time Off Sick Time records HRIS database 4000 employees 4 states. Ran audited weekly benefits reports. Acted liaison benefit vendors employees resolve troubleshoot claims issues. Issue monthly quarterly workers compensation reports senior management. Maintained OSHA logs acted liaison carrier injured employees. Conducted new hire benefits orientation organized annual benefits fair. Key Accomplishments: Developed implemented PTO plans Sick Time Plans groups employees currently tracked HRIS database. Discovered corrected $200,000 error reporting reserves workers compensation claims. Redesigned updated open enrollment new hire benefits newsletter. Provide assistance Benefits Manager creating companywide wellness program. HR Specialist 01/2008 01/2010 Company Name City State Promoted company wide broad range HR functions; Job Fairs administering benefits, overseeing disciplinary actions, managing HR records. Co-chaired annual flex-enrollment meetings, resolved conflicts employees insurance carriers, coordinated health fairs promote employee wellness performed exit interviews. Worked senior management create HR policies procedures; recruit employees; create group benefits databases; develop orientation, training incentive programs. Key Accomplishments: Foster teamwork/open-door environment conducive positive dialogue across organization. Personal efforts cited driving force behind branch's employee-retention rate 89% within industry high turnover norm. Devise creative cost-effective incentive morale-boosting programs (including special events tiered awards structure) increased employee satisfaction productivity. Reduced benefits costs 15% annually meticulous recordkeeping ensuring company pay benefits employees ineligible. Education Master Science Industrial/Organization Psych 2012 University Phoenix City State Industrial/Organization Psych BA Business Administration Human Resources Management 2009 Interamerican University Puerto Rico City State Business Administration Human Resources Management Languages Bilingual (English/Spanish) Skills ADP, Benefits, budget, databases, employee relations, special events, senior management, General Manager, hiring, HRIS, insurance, Kronos, labor relations, Lawson, leadership, managing, Medical Manager, meetings, Access, Excel, MS Office, Outlook, PowerPoint, 2000, Word, newsletter, Oracle, organizational development, payroll, PeopleSoft, performance reviews, personnel, policies, Progress, QuickBooks, record keeping, recruiting, reporting, retail, safety, teamwork, troubleshoot",HR
"EXECUTIVE CHEF Summary I bring culinary creativity, strong leadership foundation hard work. I twenty years experience many fascists restaurant business I bring me. I would asset anyones team. I'm skilled resourceful chef leads example. Experience Executive Chef March 2012 April 2015 Company Name － City State Regularly developed new recipes accordance consumer tastes, nutritional needs, budgetary considerations. Interviewed hired back house employees Systematically tasted smelled prepared dishes, observed color, texture garnishes. Effectively managed assisted kitchen staff producing food banquets, catered events, large sporting events comedy shows. Ensured smooth kitchen operation overseeing daily product inventory, purchasing receiving. Displayed positive friendly attitude towards customers fellow team members. Assisted kitchen design. Expertly estimated staffing needs adjusted hourly schedules accordance demand patterns budget. Quarterly menu testing staff Consistently produced exceptional menu items regularly garnered diners' praise. Executive Chef January 2011 February 2012 Company Name － City State Created menus outlets including breakfast, lunch, dinner bar menu. Provided courteous informative customer service open kitchen format. Displayed positive friendly attitude towards customers fellow team members, club members Systematically tasted smelled prepared dishes, observed color, texture garnishes. Collaborated closely Food Beverage Director conduct staff meetings resolve service, product personnel issues. Effectively managed assisted kitchen staff producing food banquets, catered events member dining areas. Established maintained open, collaborative relationships kitchen team. Conducted 2nd interview hired back house staff. Expertly estimated staffing needs adjusted hourly schedules accordance demand patterns, budget. Over saw sous chef work responsibilities. Lead line cook October 2009 January 2011 Company Name － City State Station worked responsible ticket times coordinating flow food well grill broiler. Cutting whole fresh fish, trimming filet's Set performed initial prep work food items soups, sauces salads. Prepared shift placing clean cutting board utensil bath workstation. Correctly safely operated kitchen equipment accordance set guidelines. Assisted production food banquets, catered events. Sous chef January 2010 October 2010 Company Name － City State Worked stations kitchen trained new hires. Recreate chef specials. Systematically tasted smelled prepared dishes, observed color, texture garnishes. Collaborated closely Chef GM conduct staff meetings resolve service, product personnel issues. Implemented supported company initiatives programs. Effectively managed assisted kitchen staff producing food banquets, catered events member dining areas. Consistently kept clean safe environment adhering federal, state local sanitation safety requirements. Established maintained open, collaborative relationships kitchen team. Set performed initial prep work food items soups, sauces salads. Prepared shift placing clean cutting board utensil bath workstation. Ensured smooth kitchen operation overseeing daily product inventory, purchasing receiving. Lead chef February 2007 September 2009 Company Name － City State Implemented supported company initiatives programs Chappy's L.A.Kitchen Ensured smooth kitchen operation overseeing daily product inventory, purchasing receiving. Consistently kept clean safe environment adhering Chappy's standards. Followed proper food handling methods maintained correct temperature food products. Established maintained open, collaborative relationships kitchen team wait staff. Consistently produced exceptional menu items regularly garnered diners' praise. Set performed initial prep work food items soups, sauces salads. Prepared shift placing clean cutting board utensil bath workstation. Effectively managed assisted kitchen staff producing food banquets, catered events member dining areas. Education DIPLOMA CULINARY ARTS 1998 Pinellas Technical Education Center － City State CULINARY ARTS Florida Restaurant Association Achievement Award Top 1% class Food Preparation, Kitchen Management, Patisserie Confectionery, International Cuisine GENERAL COURSES 1997 Johnson Wales University － City State American Continental cuisine, stocks sauces, baking pastries, dining room essentials. Gibbs High School － City State General education courses studied. Attended four years R.O.T.C. leadership training. Interests Being good member anyone's team includes taking ownership performing best get job done. Ownership leadership, I bring well creativity, enthusiasm, hard work, great attitude. Additional Information WHY WOULD I BE A GREAT ADDITION Being good member anyone's team includes taking ownership performing best get job done. Ownership leadership, I bring well creativity, enthusiasm, hard work, great attitude. Skills Attention detail, budget, C, color, cost control, customer service, Focus, inventory, leadership skills, leadership training, Director, meetings, personnel, POS, producing, purchasing, Fast learner, receiving, safety, staffing",CHEF
"LEASING CONSULTANT Executive Summary Dedicated leasing consultant, highly skilled conflict resolution customer relations. My main focus satisfying tenants maintaining high occupancy rates reporting major issues property owners taking initiative find workable solutions. I q uality-focused Leasing Consultant genuinely cares property conditions, resident satisfaction fulfilling property owner needs. Education High School Diploma June 2010 Bethel High school City State Member Drill team Member Color guard BHS marching band Graduated second highest rank JROTC program Bachelor Arts Psychology 2016 Virginia Wesleyan College City State Major Psychology, Minor business, Introduction Business coursework, Coursework Business Management Administration, Coursework Organizational Development Coursework Accounting Core Qualifications Skilled multi-tasker Team player Microsoft Office Knowledge leasing market conditions Decisive Personable Fast learner Fair housing mandates Flexible schedule Interests Volunteered homeless shelter Virginia Wesleyan College, Volunteered neighborhood tutoring Virginia Wesleyan College, Community Service CHKD class Virginia Wesleyan College, Volunteered church Hampton, VA (Sixth Mount Zion Baptist Temple), PORTfolio Program. Skills communication skills, computer literate, credit, addressing customer concerns, People skills: enthusiastic people person, advanced problem-solving, great organizational skills, quick learner, Retail Sales, sales, team player, telephone, visual displays Professional Experience Leasing Consultant 03/2014 Company Name City State Greet prospects qualify covering criteria (ask questions; utilize completed guest cards, etc.). Immediately record telephone in-person visits appropriate reports. Inspect models available ""market ready"", communicate related service needs Property Manager. Demonstrate community apartment/model apply product knowledge clients needs communicating features benefits; close sale. Have prospect complete application secure deposit accordance company procedures Fair Housing requirements. Update availability report, process applications approvals. i.e., credit check, rental history, etc.) Submit processed applications Community Manager approval. Follow applicant regarding status. Ensure apartment ready resident move-in agreed date. Immediately follow-up prospects close attempt close sale again. Secure new resident's signature(s) appropriate paperwork prior move-in. Orient new residents community. Gather information market competition area file. Filing resident paper work Completed resident folders Move-Out Folders Customer Service Representative (Summer Position) 05/2012 08/2012 Company Name City State Family Dollar customer service representatives meet greet customers, assist sales, answer questions products services. operate cash registers Answered product questions up-to-date knowledge sales store promotions. Politely assisted customers person via telephone. Ensured superior customer experience addressing customer concerns, demonstrating empathy resolving problems spot. Third Shift Cashier (Summer Position) 05/2010 09/2010 Company Name City State Greeted customers entering store ascertain customer wanted needed. Using Point Sale (POS) system, take customers order either Drive-thru front counter. Collect payment give back change needed. Repeat customer order accuracy, assemble customers order, hand order Customer, thank customer. Must able communicate production area, Special requests customer. Re-stock condiments dry products (cups, napkins, utensils) customer store use. Operated POS system itemize complete average number customer purchases. Sales Associate 04/2008 06/2010 Company Name City State Provided prompt, accurate, friendly service customers achievement customer service standards. Scans customer order handles payment transaction. Followed procedures handling cash, checks, coupons, gift certificates, food stamps, WIC vouchers. Politely assisted customers person via telephone. Answered product questions up-to-date knowledge sales store promotions. Bagged sold merchandise per customer's request. Directed calls appropriate individuals departments. Built long-term customer relationships advised customers purchases promotions. Additional Information RELEVANT COURSEWORK: Introduction Business-as CEO project team, developed wrote business plan ""Soul The South"". Presented plan orally writing ""Shark Tank"" judges consisting alumni VA Wesleyan College surrounding community. Original research project psychology course: conduct independent empirical study, prepare paper research, defend effort oral examination committee comprised project advisor, one psychology faculty member, one faculty member outside psychology. For independent study I testing effects distraction timing short term memory. I using music study test impact auditory distraction short term memory performance using word recall. Timing another independent variable experiment. Each participant recall number words certain time duration listening music listening music.",CONSULTANT
"INSIDE ACCOUNT MANAGER Summary Inside Account Manager eight years experience SHI fill Inside Sales Team Manager position. Strong organizational, analytical, problem resolution skills vast account knowledge. Highlights Team leadership Customer service expert Experienced volume licensing Staff training Excellent time management Organized meticulous Computer-savvy Adept multi-tasker Experience Company Name City State Inside Account Manager 06/2006 Current Daily responsibilities include quoting, customer relations, order management. Experience training new hires develop necessary skills techniques meet needs clients. Constant adaptation new opportunities challenges multiple accounts handled. Developed empathetic client relationships earned reputation exceeding service expectations. Exclusively handles Microsoft SPLA, Sandia National Labs account, multi-year $8M Novell contract. Company Name City State Event Manager Sales Associate 09/2005 05/2006 Responsible stock management, customer relations providing knowledgeable assistance. Leader demonstrations various gaming products. Earned Joy Maker award outstanding customer service. Company Name City State House Manager Box Office Sales 09/2003 05/2005 Experienced customer relations, staff training, sales. Utilized computer databases multiple applications. Acted liaison performers, directors, patrons keep events schedule. Skills Sales Center, AX, SHOES, CRM, SharePoint, Catalog Management, Outlook, Excel, Power Point, Word, Lockheed Martin Procure To Pay, Sandia Oracle Storefront Education Bachelor Arts Psychology 2005 The College New Jersey City State",ARTS
"GRAPHIC DESIGNER Summary A graphic designer, creative detail-oriented; thinks lot, wants make things clear simple. ""Simple without loss information,"" style. ""Pay attention accurate pixel"" phrase I always keep mind design career. Right I'm looking suitable position company team pleasant, experienced designers working environment, allows people grow succeed. Highlights Adobe Creative Suite (Illustrator, Photoshop, InDesign), CorelDraw Working knowledge web design applications Dreamweaver, HTML CSS Skilled Microsoft Office Suite Experience working branding, digital prints, webpage design, typography, packaging, printmaking Member Springfield Art Association Experience Graphic Designer 08/2014 08/2015 Company Name City State Designed webpage layout, logos, related images. Manager Assistant Graphic Designer 07/2014 Current Company Name City State Provide numerous services Chinese clients requiring US-based assistance, including: Facilitating real estate transactions property management Due diligence assistance EB-5 visa projects applications Do translation interpretation Chinese clients Provide expert service Chinese families desiring place students lower higher educational institutions US. Create company's branding marketing materials design Design logo, flyers, brochures, booklets, PowerPoint templates, billboards, webpage, etc. Take photographs edit photos. Graphic Designer 10/2013 05/2014 Company Name City State Designed flyers, brochures, posters, logos T-shirts, etc. school's activities events. Education Bachelor Arts Visual Arts Graphic Design May 2014 UNIVERSITY OF ILLINOIS SPRINGFIELD City State Visual Arts Graphic Design 3.7/4.0 Gallery Assistant, Visual Arts Gallery, Associate Fine Arts Graphic Design July 2010 CHENGDU ACADEMY OF FINE ARTS, SICHUAN CONSERVATORY OF MUSIC City China Graphic Design Languages Bilingual English Chinese Skills Adobe Creative Suite, Dreamweaver, Photoshop, Advertising, Arts, Art, branding, brochures, Chinese, CorelDraw, CSS, clients, Due diligence, edit, English, HTML, Illustrator, InDesign, interpretation, layout, logos, logo, marketing materials, Microsoft Office Suite, PowerPoint, packaging, posters, property management, Publicity, real estate, translation, typography, webpage design, web design",DESIGNER
"COMMUNICATIONS CONSULTANT Summary Client-focused communications professional 10 years internal communications, marketing, public relations experience. Committed producing results deliver unique blend creativeness, strategy, influence advance company goals. Technical Skills Healthcare industry experience supporting health plans, hospitals, medical groups. Experience internal, external, executive communication. Proven track record communicating complex clinical issues industry trends. Demonstrated experience successfully developing managing communication programs connect physicians new healthcare solutions. Experience Communications Consultant 08/2017 Current Company Name City State Provides complex communications consultation, emphasis writing care delivery related content broad internal, external leadership audiences. Supports senior executives high-profile speaking engagements including Kaiser Permanente's TEDx talks (10,000 livestream participants), Institute Healthcare Improvement National Forum (5,500 attendees), Kaiser Permanente's National Quality Conference (1,000+ attendees). Executed successful clinical product introductions coordinating actions social media, public relations internal teams. Authored materials designed articulate Kaiser Permanente's technological advancements Electronic Health Record systems Clinical Libraries help inform clinical decision making. Built communications function organization's research development division internally externally elevate best clinical practices. Leads communication activities designed promote accelerate use newly available clinical technologies physicians. Leads monthly community practice calls bringing together communication leaders 8 Permanente Medical Groups share best practices, surface care delivery stories, cross-promote resources. Serves national program leader marketing strategy designed showcase organization's clinical advancements large broker employer groups. Developed platform cross-sharing public speaking opportunities among national communications team elevate physician executives healthcare industry events. Led planning, development, execution change management communication strategy support research development division. Serves advisor, strategist, writer senior physician executives, including Chief Quality Officer. Develops send-all emails designed inform, motivate, engage 200,000 Kaiser Permanente employees. Marketing Communications Specialist 06/2015 08/2017 Company Name City State Created clear simple communication materials empower members prospects make best care decisions possible families. Put together cohesive communication plans marketing collateral line brand messaging strategic objectives. Project managed first kp.org cause-based marketing campaign outperformed established benchmarks 125%. Led cross-functional teams draft variety communication materials help members navigate complexities health plan. Served communications consultant strategist 22 medical facilities matters impact patient care. Supported Legal department ensure compliance annual regulatory notifications members. Internal Communications Specialist 05/2013 06/2015 Company Name City State Produced comprehensive communication materials connected employees strategic operational goals. Authored weekly employee newsletter readership 4,600. Responsible creation posting daily content employee intranet page. Served lead project manager communication $300 million renovation regional medical center reduce impact operations. Wrote behalf Regional Hospital Administrator align employees organizational care delivery initiatives. Public Relations Assistant 08/2010 04/2013 Company Name City State Researched business needs, goals, marketing strategies, competitors industry trends guide public relations presentations planning. Managed social media accounts composing content, engaging followers comments, monitoring activities, researching trends. Supported meetings press conferences clients business partners. Supported development press releases media kits. Education Master Communication Management, M.C.M. 2016 University Southern California City State USA Bachelor Arts Communication 2012 University Hawaii City State USA Bachelor Arts Psychology 2012 University Hawaii City State USA Board Leadership Experience Chapter President 01/2015 08/2017 Company Name City State Founding member genKP's Hawaii chapter -- Kaiser Permanente's largest national business resource group dedicated professional development fostering cross-organizational collaboration industry trends. Developed strategy built leadership team helped Hawaii reach largest membership numbers outside California. Communications Chair, Board Directors 12/2014 12/2015 Company Name City State Produced timely comprehensive communication chapter members programs, workshops, matters interest via digital print chapter publications.",PUBLIC-RELATIONS
"MANAGER INFORMATION TECHNOLOGY AND BUILDING AUTOMATION SYSTEMS Summary Manager Information Technology Building Automation Systems Versatile Building Automation System engineer IT professional vast knowledge Enterprise Project Lifecycle methodology experience deliver insightful network infrastructure building automation solutions. Network engineering expert strong background project management product support. Proven communication skills quality development standard documentation, well genuine leadership assistance associates clients. Highlights Enterprise platforms Current PMP Certification Project tracking Hardware software upgrade planning Certified Information Security Manager User experience (UX) design Self-motivated Vast technical knowledge Server management Mac PC expert Computer programming Highly motivated Resourceful Control system design Proficient multi-tasker Accomplishments Awarded Navy Marine Corps Achievement Medal 2010, 2011, 2012, 2013 Awarded Sailor Year designation Pacific Naval Fleet 2013. Successfully managed network infrastructure server environment 150+ users 300+ PC network systems. Responsible training development 8 technicians project coordinators within team. Experience Manager Information Technology Building Automation Systems October 2014 Current Company Name － City State Led cross-functional team engineers, QAs UX designers develop features fix product defects. Delivered detailed feature roadmaps included action items project targets. Leveraged in-depth understanding end-to-end customer experience identify pain points latent customer needs. Managed 8 -person local IT team, allocating resources ongoing projects enforcing deadlines. Conducted computer diagnostics investigate resolve problems provide technical assistance support. Worked large enterprise business critical applications. Analyzed created new configuration packaged software meet business system requirements. Configured, maintained provided trending performance analysis enterprise class storage systems. Performed second-level support workstation server class systems. Served technical lead server infrastructure including development, QA, staging production systems. Serviced electrical, pneumatic, mechanical microprocessor controls. Analyzed, modified repaired digital control systems. Set up, tested configured networks, desktops, laptops printers. Created employee training materials procedures teach in-house workers proper software hardware protocols. Diagnosed, installed, configured repaired computer systems software. Information Systems Technician July 2008 July 2014 Company Name － City State Utilized IT expertise support communications efforts Operation Iraqi Freedom Operation New Dawn, focusing network security, Microsoft-based programs, installation maintenance affiliated hardware. Demonstrated technical expertise install, upgrade, troubleshoot networks related articles, video teleconferencing systems, routers, servers, computers, switches, sound systems. Entrusted confidential information successfully develop review specifications, standards, protocol, inventory data, well keeping numerous systems encrypted. Maintained monitored server room, wireless network server infrastructure. Set staff workstations PCs, Macs, phones laptops.Translated technical specifications detailed product requirements. Maintained audiovisual equipment, including overhead projectors, laptops video conferencing equipment. Education Master Science Computer Information Science 2015 University Houston － City State USA Top 15 class Emphasis Cyber Security Information Awareness. Coursework Operating Systems System Programming Coursework Computer Networking Information Technology Bachelor Science Management Information Systems 2011 University Maryland University College － City State USA Coursework Computer Networking Information Technology 4.0 GPA Skills System administration Windows Server 2003 Windows Server 2008 VMware Active Directory Microsoft Exchange 2013 Large computer networks Linux Mac OS Microsoft Dynamics Access Control Security Certifications Certified Naval Information Systems Technician – First Class Petty Officer (E6) Information Systems Security Professional (CISSP) Microsoft Certified Systems Administrator (MCSA) PMI Project Management Professional (PMP) ISA Certified Automation Professional Cisco Certified Network Associate (CCNA) Certified Network Professional (CCNP) Certified Security Professional (CCSP) Video Teleconference Certified Expert CompTIA Security+ Network+ A+",INFORMATION-TECHNOLOGY
"AM RECEIVING MANAGER Summary Reliable Manager demonstrating high level ownership initiative. Possessing exceptional work ethic desire go beyond exceed company expectations. Offering knack building productive working relationships. Successful fast-paced, deadline-driven environments manage goals team development. History thriving team-oriented environments. Skills Customer service Fluent Spanish Equipment operations Stockroom organization Processing vendor returns Maintaining safety Sales floor operations understanding Operating equipment Logistics oversight Mentoring training Planning production Team building Relationship building Store operations oversight Staff training development Outstanding communication skills Retail inventory management Schedule management Safety standards Problem resolution First Aid/CPR Reliable trustworthy Working collaboratively Experience Company Name City State Receiving Manager 08/2020 Current Organized storage areas maximize movement efficiency minimize labor. Opened checked deliveries verify contents resolve issues vendors promptly. Prepared accurate shipping orders bills lading direct route materials. Received staged incoming inventory movement storage sales floor. Supervised warehouse team, including schedule management, training task delegation. Kept stockroom free hazards, working efficiently properly organized. Investigated inventory discrepancies maintain recordkeeping validity. Partnered vendor representatives rectify damages shortages. Motivated encouraged team members communicate openly constructively other. Provided excellent service attention customers face-to-face phone conversations. Company Name City State Closing Store Manager 04/2019 08/2020 Guided team consistently achieve daily, weekly monthly goals. Oversaw team 25+ associates. Maintained consistent daily operations establishing procedures monitoring team performance. Assessed employee's individual strengths delivered mentoring improve upon weak skill levels. Identified sales opportunities analyzing multiple reports target lacking departments Managed special projects effective emergency resolution. Maintained retail store presentation overseeing merchandise replenishment, customer courtesy inquiry response. Motivated employees share ideas feedback. Assessed team proficiencies, identifying targeting areas improvement. Formed sustained strategic relationships vendors. Empowered staff members contribute continuous improvement, quality growth company using effective communication fostering organic relationships. Monitored metrics verify asset stability. Resolved customer problems investigating issues, answering questions building rapport. Prioritized sanitation, safety health standards work areas meet OSHA requirements. Generated repeat business responding customer concerns friendly knowledgeable service. Company Name City State Assistant General Manager 04/2017 04/2018 Exceeded sales goals improved profitability aligning sales strategies business plans market trends. Oversaw management implementation new revenue strategies, sales initiatives customer engagement tactics increase market share. Tracked monthly sales generate reports business development planning. Implemented CRM strategy automate leads management. Created finalized quotes complete deals company, vendors customers. Developed implemented new sales strategies engage bigger audience Boosted team morale overall sales volume creating employee incentive sales contests. Maintained professional network potential clients business opportunities. Generated sales starting healthy outreach local businesses Company Name City State Operations Manager 09/2014 04/2017 Managed company operations responsibility profit loss, scheduling, training inventory control. Assessed, optimized elevated operations target current expected demands. Received, evaluated scanned new inventory, updated computer database proactively resolved variances. Received, checked-in stocked merchandise throughout store, helped maintain store inventory levels assisted orderliness cleanliness sales floor stock room. Replenished inventory maintain par levels completed quarterly inventory audits, counted updated inventory reports upon receipt new shipments. Secured revenue, accurately monitoring cash intake maintaining store policy updates eliminate discrepancies. Directed day-to-day operations spearheading implementation short-term long-term strategies achieve business plan profitability goals. Improved morale management communication creating employee recognition rewards practices. Planned daily operational strategies, including delivery routing, team workflows promotional initiatives. Oversaw financial management activities, including budget management, accounting payroll. Resolved issues, including challenges regarding circuits, websites vendors. Trained, mentored motivated employees maximize team productivity. Education Training Chief Sealth International High School City State High School Diploma 06/2014 Languages Fluent Spanish English",FITNESS
"STUDENT ATTORNEY CRIMINAL DEFENSE Summary Recent law school graduate, excited begin new career, offering skill innovative problem solving finding unique theories, ideas solutions create effectual case arguments. Works aggressively achieve continued success. Dedicated insurance professional 13 years experience investigating processing complex automobile insurance claims. Excels analyzing damages, causes, interpreting policies negotiating payment solutions. Effectively managed multiple high priority projects Takes pride providing exemplary customer service. Highlights Claims file management processes Litigation management Strong interpersonal communication skills Exceptional negotiator Experience negotiating health insurance liens Subrogation knowledge Strong insurance defense/personal injury background Professional personable Accomplishments Earned opportunity apply internship Professor sitting U.S. District Magistrate Judge due receiving one highest grades Advanced Legal Writing class. Recommended apply law clerk position Court Criminal Appeals. Awarded highest file quality score region first year team leader. Nominated selected among thousands employees travel Corporate Headquarters meet CEO Head Claims understand company culture process acknowledgment contributions region. Held position one 6 Claims Specialist Leads Texas Consistently performed high meets exceeds level areas include file quality, accuracy, efficiency work environment Selected supervisor assist file closures; resolve complex claim-processing issues; participate commercial reserves analysis; monitor claim status mentor capacity teammates. Experience Student Attorney Criminal Defense Aug 2015 May 2016 Company Name － City State Offered extensive case status explanations client. Advised clients rights. Explained legal process client answered questions help ease concerns. Conducted legal research facts investigation case litigation. Drafted necessary motions relevant case. Interviewed witnesses/Crime scene reconstruction Worked high profile writ habeas corpus Negotiated plea deals prosecutor Claims Specialist Lead Jan 2008 Jul 2015 Company Name － City State Managed files litigation worked closely defense counsel develop strategy bring cases resolution. Attended, negotiated resolved close 100 features mediation. Handled serious complex claims investigating, analyzing, determining extent liability concerning loss damages attempts affect fair settlement claimants insureds. Mentored new members claim staff. Entrusted $75,000 settlement authority. Team Leader Aug 2004 Jan 2006 Company Name － City State Responsible overseeing daily administration claims work flow assigned team. Supervised, coached, developed team ensure quality outcomes superior customer service. Monitored claims ensure file quality compliant established standards. Maintained accountability team performance. Mentored team members Casualty promotion Explored alternatives find innovative ways leverage opportunities team improve quality work/life balance. Claims Trainee Oct 2002 Aug 2004 Company Name Mastered basic claims handling high demand atmosphere. Property Damage Assessor- Estimated vehicle damages, managed preferred repair shops, informed customers. repair process, repair quality assurance Casualty Adjuster- Completed detailed review medical records/ bills, negotiated settlements attorneys, monitored files possible lawsuit potential. Education J.D. Law 2016 St. Mary's University － City State Coursework Criminal Justice Legal License Pending November 2016 Bachelor Arts English Literature 2000 Texas A&M University College － City State USA English Literature Training Risk Management Insurance coursework Extensive training auto insurance terminology/ processes (parts, repair medical procedures) Texas state's regulations Customer Service Delivery Commercial Specific Issues Skills Interpersonal communication, Customer service, File management, Insurance, Legal Research Writing, Litigation, Mediation, Medical record review, High level claim evaluation, Commercial needs, Negotiation, Processes, Quality assurance, Risk Management, Settlements, Strategy",AUTOMOBILE
"RECREATION SPORTS COORDINATOR Objective To gain Recreation Supervisor position I provide support professional part time staff. I looking opportunity guide day day operations high quality, community recreation facilities. I hope provide type support management conducive healthy work environment staff complete roles responsibilities, also provide facility runs efficiently offers exceptional service members. Qualifications ACSM Exercise Physiologist TRX Qualified Instructor Personal Trainer AHA CPR/AED First Aid Experience Company Name City State Recreation Sports Coordinator 03/2015 Current Assisted daily supervision administration facility interacted members ensure programs carried safe effective manner. Planned, organized implemented recreation leagues events throughout calendar year. Supervised recreation programs, resolving issues disputes may arise. Enforced safety administered first aid participants required. Assisted supervisor developing budget developed innovative ways increase revenue. Responsible financial transactions including daily cash deposits purchasing responsibilities including maintaining purchasing card receipt sale. Company Name City State Senior Health Fitness Specialist Contractor 02/2013 03/2015 Developed implemented programs assess increase health physical activity levels various populations. Managed HealthCalc software program enrollment new clients maintained private records. Conducted health wellness assessments clients assisted goal setting strategies improve maintain health worksite wellness. Company Name City State Health Fitness Specialist 08/2012 02/2013 Developed utilized special programs connect various health wellness populations. Maintained great rapport customers ensuring needs handled timely manner. Entered appropriate documents software database ensuring participant safe physical activity assessments participation. Company Name City State Facility Manager 01/2010 05/2012 Supervised 40 staff university's 100,000 square foot facility assisted new hire recruitment training procedures. Provided exceptional customer service members prepared daily reports recording issues within facility. Administrative support assisting budget preparation, financial reports, membership sales, payment records, account charges, collections deposits Leadership .................................... 2014- Lead 250 employees The Center Disease Control Prevention's (CDC) ""Healthiest Center Institute Office (CIO)"" annual program doubled participation rate two previous years. Member Center Disease Control Prevention Wellness Worksite committee. 2012-Only intern hired become part Progressive Exercise Specialist team based performance, professionalism, dedication shown internship. Education Bachelor Science Kinesiology 2012 East Carolina University City State Skills Microsoft Office Programs Budget Allocation Good interpersonal skills help building strong team growth organization. Ability handle different projects organization effectively.",FITNESS
"DIRECTOR OF FINANCE Summary Program Manager PMO Director Dynamic, versatile, hands-on Program Manager leads teams design implement successful IT projects align business IT objectives deliver rapid results Project Management Strategic Planning PMO Management Energetic, trusted, detail-oriented Senior Program Manager strategic solutions provider outstanding project management conflict management skills. Hand-picked executive team turn around underperforming programs; accomplished leader known respected leading successful change projects building credibility executive teams staff. Solutions driver bridges gap business technology expertise managing complex programs multiple concurrent projects. Directs PMO teams develop high-quality programs solve business problems provide tangible results enterprise-level financial systems legacy workflow systems. Conflict Management Turnaround Operations Staffing Resource Management Risk Issue Management Financial Modeling Analysis Agile Waterfall Methodologies Cost/Benefit Analysis Change Management Stakeholder Management Accomplishments SENIOR FINANCIAL ANALYST IT PROJECT PROGRAM CONSULTANT Business Case Management Sarbanes-Oxley Process Improvement Directed IT financial planning analysis $120-million department--developed business cases, mitigated risks, managed forecasting, operations, budgets. Led IT audits Sarbanes-Oxley documentation testing, well process improvement initiatives. Improved Project Management processes implementation new business case template--enhanced project visibility determine project status Executive decision-making. Increased financial planning process effectiveness 35% development implementation capital budget cycle ensured accuracy data integrity financial transactions. FINANCIAL MANAGEMENT ROLES: Children Toys, Inc. 2005) Directed global planning analysis real estate IT portfolio $550-million included capital investments post-spending analysis. Minolta Corporation (2004) Managed budgets, forecasting, business case modeling initiatives North American operations; improved 120 business processes boosted productivity levels 40% five months. Light Technologies, Inc.; Sprain, NJ (1995--2003) MANAGER, PROGRAM MANAGEMENT Multibillion-Dollar Budgets Program Management Cost Savings Managed IT planning, forecasting, business case management largest division Light Technologies--a $5-billion department; directed multibillion-dollar budgets, reporting, investment analysis, metrics development, software implementation. Captured $70-million cost savings per year implementation reverse logistics programs--reverse engineered entire supply chain reduced inefficiencies. Led initiatives business cases 350 projects within 80 programs ranging manufacturing, IT services, wireless strategy. Pioneered vision implementation new IT financial analysis internal project tracking process four large IT departments including Business Communication Services IT, Manufacturing IT, Services IT. Managed projects varying levels complexity identified mitigated potential risks; developed requirements, managed change control, tracked schedules cost performance ensuring project activities aligned business objectives. Early Career: Manager Planning Analysis, Phone Global Corporation. Experience Jan 2007 Jan 2010 Company Name － City State Led multi-functional technology teams key contributor mentor PMO office 80 resources; managed development innovative software systems applications. Directed services, resources, project plans major scalable enterprise solutions supporting $1.2-billion unique ability drive transformational change business technology leadership roles. Provided business analysis projects $150-million included requirements, success criteria, milestones, Key Performance indicators (KPIs), Work Breakdown Structures. DIRECTOR OF FINANCE Jan 2011 Current Company Name － City State PMO Start-Up Contract Management PMO Management Trusted Financial Executive CFO- CIO-level responsibilities; adds transparency IT financial operations adapting financial strategy organizational goals. Program Manager IT projects--manage workloads, define deliverables, hire mentor resources, conduct performance reviews, ensure compliance established PMO processes. Direct business forecasting financial analysis activities identify opportunities risks along action plans ensure attainment financial goals. Spearheaded development first-ever Program Management Office; defined project management processes, including related requirements management, change control, user acceptance testing. Captured 60% savings projects costs five months--reengineered project plan renegotiated contracts new vendors; enhanced quality assurance maintained timelines. Reengineered vendor policy enhance quality assurance identify risks issues earlier stages project; manage contracts IT vendors including website development, hosting, IT operations, IT applications development. VP Jan 2010 Jan 2012 Company Name － City State Off-Shore Project Management Multimillion-Dollar Budgets Global PMO Staff Top-performing Program Manager consistently sought reengineer troubled projects. Managed PMO staff matrix reporting structure consisting 44 Global Project Managers department budget $15-million. Managed projects, budgets, strategic analysis programs. Prescribed solutions provided quick ROI maximum revenue productivity, service optimization, system flexibility. Directed programs 70 infrastructure application projects--implemented vendor financial strategies improved project planning reduced costs 60% five months. Education Master Business Administration Business Economics/Finance State University － City State Business Economics/Finance Bachelor Science Finance/Accounting Hoboken State University － City State Finance/Accounting Skills Budgets, budget, business analysis, contracts, Contract Management, Financial, forecasting financial, financial operations, functional, leadership, mentor, Office, enterprise, optimization, organizational, performance reviews, processes, Program Management, Project Management, project planning, project plans, quality assurance, quick, reporting, strategy, strategic analysis, unique, website development",FINANCE
"WEBSITE DESIGNER Summary Software developer well-versed entire workflow developing implementing websites, including: consulting customer, designing mock-ups, programming site, incorporating customer feedback. Skills Visual Studio.Net ASP, ASP.Net MVC 4.0 Visual Basic.Net C# Microsoft SQL Server, SQL, Stored Procedures TFS (Team Foundation Server) HTML5, CSS3 Javascript, JQuery AngularJS LINQ PHP, mySQL Adobe Design Suite Agile Software Development Methodology Accomplishments JCH Digital Designs Portfolio, lists number client sites: http://www.cocs.com/jchdesigns/portfolio.htm. Experience Website Designer 12/2016 Current Company Name － City State Currently working freelancer redesign websites clients customers. The process involved working client stages development:. Discussed requirements, documentation, business needs regarding design site. Created mockups get client approval starting coding. Worked client throughout testing stages make sure happy. Delivered final website within client's budget quoted timeframe. Used: C#, ASP.Net, HTML5, CSS3, Javascript, JQuery, mySQL, Adobe Design Suite. Senior Software Developer 07/2016 11/2016 Company Name － City State Contracted Fiserv assigned Velocity Loan Software Migration project involved upgrading credit union clients version 2 3. This involved taking client's XSLT XML files transforming custom mapping software LUXML files, processed Velocity software. Our team reduced number hours took migrate client 62.5%, 800 hours, 500 hours. Worked lead developer create testing review processes ensure version 3 mapping files contained data calculations version 2 mapping files. Helped develop unit testing software ensure LUXML files fully tested delivering client. Supervised reviewed work 3 offshore developers India. Used: XML, XSLT, Visual Basic, SQL Server, TFS, JIRA. Support Engineer Tier III 02/2016 04/2016 Company Name － City State Contracted Abila, company provides accounting membership-management software non-profit associations. Investigated resolved tickets escalated Tier II engineers. Helped resolve maintenance tickets queue resulted improved metrics department faster issue-resolution time customers. Used C#, Visual Studio 2014, SQL Server 2012, TFS, Agile development, .NET Framework 4.5. Lead Software Developer 12/2014 02/2016 Company Name － City State A company creates digital models clients use artwork, animation, projects, well designs develops websites. Supervised led team developers number projects. This included guiding mentoring junior developers helping improve skills. Worked project manager project involved creating model soccer player client. This included going back forth client model-maker refine model needed. Created, redesigned, cleaned websites number clients, using C#, ASP.Net, AngularJS, PHP. Created digital models hospital interior medical equipment company. This involved phone meetings client create list requirements passed model-maker. Software Developer 08/2014 12/2014 Company Name － City State Assigned Bank America's CaseCura application, gathers evidence documents use legal cases. Created new user interface (UI) designs replacing obsolete pages data-bound dynamic grid web controls. This improved user experience, led happier users. Led design documentation sessions get user feedback every step design process. This helped team determine best course action new feature requests let users involved decision-making process. Led user-acceptance review meetings code changes complete. This ensured code met user's specifications code put production. Participated daily scrum meetings make sure software development schedule. Used: C#, MVC, TFS, .NET Framework 4.5, JIRA ticket tracking, SQL Server, Agile development methodologies. Software Developer 10/2013 02/2014 Company Name － City State Contracted AgriLogic, crop-insurance company. Assigned AgAdvantage Legacy application, processed crop insurance policies. Also investigated determined best course action maintenance tickets received business analysts. Worked closely business analysts QA team ensure code followed company's standards. Was instrumental reducing number maintenance tickets queue: I started October, around 50 tickets; February, managed reduce number 3 4 day. Participated weekly ""Lunch Learn"" meetings developers would discuss current issue brainstorm solve it. Used VB.Net, Visual Studio 2012, MVC, SQL Server, Atlassian JIRA (source code repository), .NET Framework 4.5. Programmer Analyst 02/2013 09/2013 Company Name － City State FBC Mortgage Orlando based mortgage company. Responsible creating web-based applications help increase productivity different departments, including:. Created web-based reports underwriters better help determine loans customers needed immediate attention. Created console-based application legal/ compliance department alert loans could considered high-risk could take appropriate action. Created web-based reports CFO analyzed credit scores debt-to-income ratio loan applications could determine financial risk loans. Maintained upgraded existing web-based reports based feedback loan openers, loan officers, loan processors. Helped create develop Customer Mortgage Application, let customers apply mortgage online. I designed graphics layout, worked rest team connect UI business layer code. Helped mentor assist junior-level developers coding design issues. Used: Visual Studio 2012, ASP.Net, C#, MVC, Javascript, jQuery, Entity Framework 5, TFS (Team Foundation Server), Adobe Photoshop, web forms, SQL Server. Lead Software Developer 09/2004 02/2013 Company Name － City State A company creates digital models clients use artwork, animation, projects, well designs develops websites. Supervised led team developers number projects. This included guiding mentoring junior developers helping improve skills. Consulted developed websites clients, using HTML ASP, C#, well mySQL database access. Managed team vendors created digital models products sale Vanishing Point website. I designed, created, programmed Vanishing Point website scratch, using ASP mySQL, includes marketplace purchase download products, image gallery, sales report pages vendors. Software Developer 02/2002 09/2004 Company Name － City State Contracted AT&T Orlando, FL member development team upgraded, maintained, monitored Remittance Resolution System (RRS)- system processed 8.7 million records $4.2 billion customer payments refunds (2002 data). My specific responsibilities included: Monitored daily reports make sure accurately reflected payments processed system. Upgraded reports needed, based user feedback requests. Used VB 6, Windows NT, SQL Server 7, Crystal Reports 8.5. Re-designed re-architected RRS trouble-ticket database system upgrade Microsoft Access file completely new ASP/ web based application SQL Server database backend. I also assigned task adding additional features, all-new interface (including new graphics all-new layout), new security (users would login), user auditing (tracking updated information), additional reports, additional fields (to accommodate Sarbanes-Oxley code-change regulations) consolidate numerous systems one database. Used ASP, HTML, SQL Server 2000. Hosted hour-long panel discussion history development video games digital artwork MegaCon 2015 (April 2015). Around 250 people attended, people standing side rear walls. I've using Adobe Suite tools since 1999. I'm comfortable graphic design I coding I wear multiple hats part development team. Education Training B.A 1995 University Maryland － City State Skills .NET, ASP.Net, VB.Net, Visual Basic.Net, accounting, Adobe Suite, Adobe, Adobe Photoshop, Agile, animation, ASP, auditing, budget, credit, Crystal Reports 8.5, CSS3, client, clients, database, decision-making, documentation, XML, features, financial, forms, forth, graphic design, graphics, HTML, HTML5, PHP, image, insurance, Javascript, JQuery, layout, legal, legal/ compliance, meetings, mentor, mentoring, access, Microsoft Access, C#, SQL Server 2000, SQL Server 7, Windows NT, Migration, MVC 4.0, MVC, mySQL, developer, policies, design process, processes, processors, profit, coding, QA, sales, Sarbanes-Oxley, scrum, Software Development, testing software, Microsoft SQL Server, SQL, SQL Server, phone, upgrading, upgrade, user interface, video, Visual Basic, VB 6, Visual Studio, website, websites, XSLT",DESIGNER
"THEATER ARTS TEACHER PROGRAM DIRECTOR Summary Passionate dedicated Theater Arts Teacher expertise secondary curriculum development, classroom management, relationship building, continued professional development management successful Theater Arts program six years. Highlights Valid Current Teaching Certification Texas Strong communication skills Talented public speaker Talented mediator Self-motivated Results-oriented Accomplishments Dallas Theater Center Project Discovery Partner Grant Recipient Local School Council Committee Member Freshman Class Sponsor High School U.I.L. One Act Play Director Middle School U.I.L. One Act Play Director U.I.L. Theatrical Design Sponsor Coach U.I.L. Young Film Makers Sponsor U.I.L. Prose Poetry Judge U.I.L. Young Film Makers Judge Texas Educational Theatre Association Member Teacher Month Partner Student Council activities Emergency Relocation Team Member Drama Club Sponsor Musical Theater Productions Booster Club Member Junior Class Prom Sponsor Experience Theater Arts Teacher Program Director August 2008 Current Company Name － City State Theater Arts 1-4, Technical Theater Theater Arts Production grades 9-12. U.I.L.One Act Play Director U.I.L. Film Festival Contest Sponsor Judge Direct Fall Play Production Musical Maintain professional student memberships, auditions, travel workshops Drama Club Sponsor Maintain Drama Club Activity Funds club activities Account Management Supervisor Theater Arts Co-Sponsor Continue Professional Developmental Courses Administrate Eustace High School Facebook EHS Theater Arts Twitter pages Draft publish Eustace ISD ""The Yard"" Theater Arts Secondary English III TAAS Language Arts Teacher July 2000 August 2002 Company Name － City State Secondary English Literature; TAAS Language Arts 9th-11th Preparatory Remediation TAAS Language Arts Tutoring TAAS Testing Administrator Set communicated ground rules classroom based respect personal responsibility. Scheduled held parent-teacher conferences keep parents up-to-date children's academic performance. Mentored counseled students adjustment academic problems. Created lesson plans accordance state curriculum school-wide curriculum standards. Established positive relationships students, parents, colleagues administrators. Coached students reviewed test material preparation Texas state-wide standardized tests. Integrated technology curriculum develop students' word processing research skills. Secondary English III Theater Arts I Teacher June 1998 July 2000 Company Name － City State English III Beginning Theater Arts Teacher grades 9-12. CO-Sponsored Thespians Children's Show Production Director English Department textbook adoption Secondary Student Teacher January 1998 April 1998 Company Name － City State Secondary Student Teacher Theater Arts I English.III Classroom management Co-director class plays Assisted UIL one act play competition Acting Creative Dramatics Theater Teacher October 1997 January 1998 Company Name － City State Teaching Artist: Acting III Musical Theater. Implemented lesson plans creative dramatic projects, singing, dancing, voice. Conducted activities, instructed small groups, provided whole class instruction. Leader group performances exercises. Acting Teacher June 1997 August 1997 Company Name － City State Elementary Creative Dramatics teaching artist Children's Courtyard Daycare Centers. Children's Summer Plays Whole class instruction lead group performances exercises. Secondary Teaching Residency January 1997 May 1997 Company Name － City State Mentor Speech English students Instruction small groups, whole class instruction General Grading Rubrics Assessment Secondary Teaching Internship January 1997 May 1997 Company Name － City State One one instruction, instructing small groups, providing whole class instruction. Education Bachelor Arts Theater Arts Theater Arts 1998 University Texas Arlington － City State US GPA: GPA: 3.74 Theater Arts GPA: 3.74 Associate Arts Liberal Arts 1995 Tarrant County Community College － City State US GPA 3.83 Phi Theta Kappa Member, P HI TAU Chapter Honor Graduate Liberal Arts Mabank High School － City State US National Honor Society Top 15 Student Council Officer Member Drill Team Dance Team Key Club Member Key Speaker President Business Office Professionals French Club Latin Club Orvil Pirtle Memorial Scholarship Rotary Club Athens, Texas TVCC Social Sciences Scholarship Work Study Program: Social Sciences Division Department Chairman Skills Team Building Program Development Management Goal Setting Implementation",ARTS
"ACCOUNTANT Summary To pursue excellence dynamic business world obtaining placement allowing perform environment honesty, sincerity positive attitude would valued. I would like take challenging job nourish qualification expertise experience within reputed organization enhance performance. Flexible [Job Title] adapts seamlessly constantly evolving accounting processes technologies. Flexible [Job Title] adapts seamlessly constantly evolving accounting processes technologies. Highlights Dos Windows 9.x XP, MS Office, Oracle, Tally, Adobe Photoshop Adobe Illustrator, Pagemaker, 3d Inifnative, Audio Editing, Video Editing Macro Media Director, Oracle 8I, Developer 2000. Account reconciliations Accomplishments Enter outstanding achievements show go beyond basic job expectations. See Examples General Ledger Accounts Maintained accurate accounts including cash, inventory, prepaid, fixed assets, accounts payable, accrued expenses line credit transactions. Experience October 2011 August 2015 Company Name City State Accountant Prepared monthly annual expense forecasts, including necessary recommended action required manage costs achieve budget. Performed debit, credit total accounts computer spreadsheets/databases, using specialized accounting software. Responsible ensure receivables timely collected, Participate preparation Monthly Management reports, Stock taking, monthly, quarterly yearly running reports inventory control analysis, Inspection follow warehouse stock movement. Review taxation documents applications clients, Preparing cost analysis variance reports, supporting management cost modeling overhead cost allocation, Processing final payment suppliers staff. Assisting management Budget preparation, Checking proper documentation payment disbursement. Reconciliation Bank Statements, staff account supplier accounts, Financial ratios analysis report same, Making MIS report CFO senior Management, Coordinating departments financial management. January 2009 September 2011 Company Name City State Accountant Reviewed accountantÆs book entries ensure accuracy G/L. Responsible ensure receivables timely collected, Participate preparation Monthly Management reports, Stock taking, monthly, quarterly yearly running reports inventory control analysis, Inspection follow warehouse stock movement. Preparing cost analysis variance reports, supporting management cost modeling overhead cost allocation, Maintaining staff accounts processing staff salary, leave, final settlement timely manner checking documents auditing same. Processing final payment suppliers staff, Processing review tax documents, Assisting management Budget preparation, Checking proper documentation payment disbursement, Liaising HR suppliers payroll disbursement. Reconciliation Bank Statements, staff account supplier accounts, Financial ratios analysis report same, Giving guidance support general staff payroll finance, Making MIS report CFO senior Management, Coordinating departments financial management. Aug'07- Dec'08 Auto1 (Al-Ghannam Auto World Co. WLL), Kuwait Accountant: Responsible ensure liabilities paid time receivables timely collected, Participate preparation Monthly Management reports, Maintaining accounts daily basis, Stock taking inventory report well warehouse inspection, Preparing disbursing salary leave staff checking proper documentation, Reconciliation Bank Statements, MIS report senior management. April 2006 May 2007 Company Name City State Accountant Received, recorded, banked cash, checks, vouchers well reconciled records bank transactions. Responsible payable paid time receivables timely collected, Ensures Co. policies related payments, contracts completely followed. Preparing payroll staff, Preparation Financial Statements. October 2001 March 2006 Company Name City State Account Assistant Performed debit, credit total accounts computer spreadsheets/databases, using specialized accounting software. Maintaining Accounts daily basis finalization, Follow Accounts receivables daily reporting Management, Preparation Inventory Reports, Sales Invoices Purchase Invoices accounting Vouchers debit credit. Sep' 2K- Sep'01 Digital Vish Computers, Udaipur (Raj.) India. Maintaining Cash books Journal book reconciliation bank accounts, Preparation Cash Vouchers handle petty cash, Daily routine banking works etc. Education 2006 Vidyasagar University City State India MBA Finance Finance 2000 Mohan Lal Sukhadia University City State India Select... Skills 3d, accounting, Accountant, Accounts receivables, Adobe Illustrator, Adobe Photoshop, Pagemaker, Audio Editing, auditing, banking, book, Budget preparation, contracts, cost analysis, credit, clients, debit, Dec, documentation, Dos, senior Management, finance, Financial, financial management, Preparation Financial Statements, HR, Inspection, Inventory, inventory control, Macro Media Director, MS Office, 2K, Windows 9.x, works, MIS, modeling, Developer 2000, Oracle 8I, Oracle, payroll, policies, reporting, Sales, tax, Video Editing Affiliations Enter professional organizations involved in. See Examples",ACCOUNTANT
"SALES ASSOCIATE Summary Assertive, outgoing professional ability work independently handle simultaneous projects. A dependable worker skilled problem solving, troubleshooting, great customer service computer skills. My computer skills include Microsoft Office/Internet search engines complete medical terminology pharmacology verification. Inside sales department successfully managing multiple sales associates. Accurate efficient orders. Maintained filing inside sales office. Highlights Self-directed Excellent communication skills Resourceful Time management Invoice processing Advanced clerical knowledge Pleasant demeanor Understands grammar Experience Sales Associate 01/2005 01/2012 Company Name City State Responsible booking appointments, marketing plan providing solutions healthcare Sales Consultant 11/1996 10/2004 Company Name City State Responsible booking appointments, creating relationships clients delivering products healthcare market Sales Department/Data Entry 10/1992 07/1994 Company Name City State Provided data entry invoicing, quoting general sales reports multiple sales representatives, filing sales department. Travel Agent 08/1990 09/1992 Company Name City State Responsible booking airline, hotel, car rental leisure. Education Medical Transcription 2013 At-Home-Professions City USA Associate Arts 1985 St. Gregory's College City State USA Executive Secretary Oklahoma State University City State USA",SALES
"BUSINESS BANKING SPECIALIST Summary Over 9 years experience supervising cross-functional sales teams, complex employee training, strategic account management, executive level collaboration, creating customer-centric programs. Facilitating Training -- trained 600 employees quarterly annually sales conflict management. Project Management -- directed sales operations, training, marketing 100 events per year. Business Sales -- exceeded 794% business sales goals closing $1.2 Million product sales surpassed 400% annual sales goals due innovative customer engagement less 35 days. Tech Startups -- 8 years consulting managing tech/startup businesses, converting client liabilities assets, designing customer-centric engagement programs facilitating employee engagement. Professional Development -- tactical approach innovative teambuilding, in-depth understanding cultivating long-term business partnerships, motivational speaking. Core Qualifications Empowering Motivational Public Speaker Microsoft Suite Proficient (Outlook, Excel, Publisher, Power Point, Word, etc.) Google Suite (Analytics, Docs, Calendar, Gmail, etc.) Deploying Executing Scalable Training Programs Strategic Client-Facing Engagement Dynamic Sales Presenter High Energy Facilitator Complex Account Management Multi-Project Management fast-paced environments Innovative Professional Development Collaborative/Team Leader Professional Experience Business Banking Specialist June 2014 Current Company Name － City State Exceeded 794% quarterly business sales goals, $1.2 Million products, $40,000 per day proxy 35 days. Facilitate international business presentations merchant services, payroll services, tech products daily. Deploy original sales training programs identify KPI's marketing trends junior senior executives. Train diverse business sales channels adaptable facilitation styles charismatic energy high impact. Coach employees quarterly cross-selling business products, sales strategies, cross-customer engagement. Manage develop budget reconciliations diverse startups exceed business revenue goals low budgets. Personal Banker July 2013 June 2014 Company Name － City State Cultivate long-term business partnerships upholding banking policies providing elite customer service senior level executives worldwide. Manage high value client accounts; efficiently resolve high complexity issues, analytical problem solving. Extensive regional/global coordination international clients collaboration diverse executive level teams. Closed 500K business loans, automobile loans, lines credit, insurance products per quarter. Execute design customer-centric engagement metrics assess daily, weekly, monthly impact. Office Marketing Manager June 2013 Current Company Name － City State Supervise sales team training programs: new hire orientations, onboarding training classes, staffing, payroll. Design customer-centric training curriculums, career development programs, direct marketing strategies. Direct multi-level events developmental training limited customer service training, business sales, event planning, conflict management, KPI's/trends, promotional media events. Executed measurable social media outreach networking events exceeded 20% sales targets. Residential Communities Coordinator January 2011 June 2013 Company Name － City State Directed sales training, customer service, marketing 100 events per year accessible 76,000 students. Facilitated designed scalable programs train 600 employees annually sales, conflict management, customer service, crisis response, business development, cultural competency. Supervised, evaluated, extensively coached 13 cross-functional employees served residential programmers, community leaders, engagement specialists fast-paced environments. Managed four high-rise properties residential teams overseeing 1,500 occupants including supervision emergency response staff, budget reconciliations, project management, payroll. Assistant Community Director July 2010 January 2011 Company Name － City State Supervised 50 cross-functional employees overseeing 1,800 residents 7 high-rise residential properties. Managed employee training programs curriculum content emergency response staff residential teams adherence federal/state laws, university HR rules, hospitality regulations. Exceeded performance expectations increased responsibilities resulting promotion within 6 months. Assistant Hall Director July 2008 May 2010 Company Name － City State Directly supervised 12 resident advisors, 34 desk staff, 20 community volunteers fast-paced environments. Trained instructed 150 employees sales, customer service, project management, conflict management, human resource services, intercultural competency, security procedures. Oversaw two large high-rise properties, 1,500 residents, 2 front offices, facility budgets, payroll. Executed strategic recruitment campaigns facilitated interview selection process 40 employees. Awarded ""Program Year"" directing Dance Haiti benefit concert fundraising $20,000. Public Relations Specialist August 2006 May 2007 Company Name － City State Supervised cross-customer engagement curriculums Palouse Food Project oversaw marketing outreach, employee training programs, interns, volunteers. Directed executed radio commercials advertisements specific community development, health education, hunger related issues. Tutored children autism required innovative approach assess student's individual academic needs using patience, sensitivity, compassion, performance art. Assistant Warehouse Manager May 2005 July 2006 Company Name － City State Managed warehouse recruitment, interviews, schedules, customer satisfactions surveys, employee recognition efforts. Trained instructed new sales associates employees diverse customer service etiquette increased store revenue 30%. Oversaw inventory shipments provide consistent warehouse organization enhanced duties responsibilities sales associates. Education Training Bachelor Liberal Arts Sociology Dance Washington State University Social Sciences Wells Fargo Bank N.A － City State Business Personal Banker Academy Entrepreneurship Business S.A.F.E. Registered Financial Banker Sociology Dance Skills academic, Account Management, advertisements, approach, art, banking, budgets, budget, business development, Coach, conflict management, content, credit, Client, clients, customer service, customer service training, direct marketing, directing, event planning, fast, Financial, functional, fundraising, human resource, HR, insurance, international business, inventory, Team Leader, marketing, Excel, Microsoft Suite, Outlook, Power Point, Publisher, Word, networking, payroll, policies, Presenter, presentations, problem solving, Project Management, promotion, proxy, Public Speaker, radio, recruitment, selling, Sales, sales training, staffing, Strategic, supervision, employee training, Training Programs",BANKING
"SALES Career Overview During course career IT Professional, I developed varied set I.T. business related skills. I hold expert knowledge applying technology business processes resulting cost effective efficient enterprise. My accomplishments major player successful pioneering implementation ""Paperless Office"" 33 local Virginia agencies, created paradigm shift culture agencies currently business. The experience road warrior leading day day ""hands on"" training user afforded ""real life"" work experience invaluable insight user training needs, challenges, acceptance buy-in. The knowledge I gained users resulted successful problem solving, change management implementation outcomes enterprise management systems. This kind knowledge experience cannot gained classroom white paper. I strong ability quickly capture business rules, policies, procedures, workflow issues, functional requirements resolve client technical roadblocks hindering successful implementation. I maintain reputation improving work environment via technology delivering solution surpasses client expectations. Strong analytical skills used business requirements analysis variety industries. Keen problem solving skills allowing rapid assimilation resolution complex problems. Ability anticipate issues, think proactive, use critical thinking skills plan stakeholder elicitation sessions. Ability quickly scope training implementation requirements project. Able excel fast-paced environments, aggressive project timeliness. Excellent problem analysis, troubleshooting, resolution skills. Quick identify weak links enterprise implementation ability effectively find solutions. Planning Extensive team management experience covering large small projects. Articulation concerns technology project planning senior management, including impact, readiness, buy-in related human factors. Familiar general project management practices, including use project management software/tools. Demonstrates good organizational delegation skills efficient, effective management one's other's time. Communications Skilled building strong relationships project stake-holders. Ability market project successfully obtain Stakeholder user buy-in. Experienced presentation skills. Works well people. Knows listen, inspire, motivate, collaborate, hold accountable, necessary. Excellent written oral communication skills ability communicate appropriately business technical situations levels matrix organizations. Articulation complex issues technology project planning senior management, including technology impact, human factors. Testing Working knowledge industry standard software testing methodologies, tools, processes, /practices. Training Results-driven, team-oriented posses personable demeanor positive attitude. Professional, well organized ability present training diverse population. Self-motivated, directed, devoted. Ability taking new theories concepts well responsibilities. Experience statewide travel. Strong ability recognize accommodate various user training levels challenges. Quickly learn new software software training tools. Highly effective scoping overall training needs needed resources enterprise projects. Experience handling technical issues arise training sessions. Experience technical writing coursework, presentations, user manuals. Technical support professional IT background. Enjoys troubleshooting find solutions difficult training projects, workflow technical issues. Qualifications Windows2000, Windows XP, Windows Vista, Linux, Macintosh. Microsoft Business Tools: MS Word Excel PowerPoint Visio Camtasia Smart-draw Snag It Requisite Pro Windows NT, 2000, XP, Vista, Windows 7, 8, 8.1 Mac PC Apple I Works SharePoint Proficient AVG, Printers, PC Security systems MS Office proficiency Accomplished mobile devices Patient diligent Troubleshooting proficiency Technical Skills Skills Experience Total Years Last Used Communication Skills, Exceptional listener communicator effectively conveys information verbally writing. 40 today Computer/Technical Literacy Computer-literate performer extensive software proficiency covering wide variety applications. 40 today Analytical/Research Skills, Flexible team player thrives environments requiring ability effectively prioritize juggle multiple concurrent projects. 40 today Flexibility/Adaptability/Managing Multiple tasks Flexible team player thrives environments requiring ability effectively prioritize juggle multiple concurrent projects. 40 today Interpersonal Abilities. Proven relationship-builder interpersonal skills. 40 today Leadership/Management Skills. Goal-driven leader maintains productive climate confidently motivates, mobilizes, coaches employees meet high performance standards. 40 today Multicultural Sensitivity/Awareness. Personable professional whose strengths include cultural sensitivity ability build rapport diverse workforce multicultural settings. 40 today Planning/Organizing. Results-driven achiever exemplary planning organizational skills, along high degree detail orientation. 40 today Problem-Solving/Reasoning/Creativity. Innovative problem-solver generate workable solutions resolve complaints. 40 today Teamwork Resourceful team player excels building trusting relationships customers colleagues. 40 today Accomplishments My accomplishments major player successful pioneering implementation ""Paperless Office"" 33 local Virginia agencies, created paradigm shift culture VDSS DSS agencies currently business. Suggested business solution make policy procedure change versus IT development solution proved result estimated $1 million (1,000.000.00) savings State VDSS IT department. Work Experience June 2011 Current Company Name City State Sales March 2013 August 2013 Company Name City State Training Consultant/Business Analyst Developed DW refresher course new user curriculum. Developed new versions DW training user manuals. Served liaison user, administrator, developers program managers, suggesting improvements existing functionality. Recognized need improvements VDSS DW's routine training techniques Communicated need update training resources use curriculum development software (Articulate). Used Microsoft Business Office Suite products Snag It, Conducted training Data Warehouse state local administrators. January 2008 June 2008 Company Name City State Training Consultant/Business Analyst Identified documented functional requirements implementation enterprise system incorporated HR, E-Finance, E-Pharmacy, Crisis, Case Management Reporting. Developed user readiness surveys, business process models, vendor selection guide training implementation plan beyond assigned project's Statement Work. Supported RFP development process. Liaison software vendors stakeholder. January 2006 January 2008 Company Name City State Training Consultant/Business Analyst Project Lead Trainer ChildWins (electronic case management project). Successfully directed aspects training well solely trained complex 13 system search application (SPIDeR) approximately 3000 local state staff resulting approximately 85% increase use SPIDeR application. Trained Data Warehouse statewide, (a complex reporting statistical application), resulting approximately 80% increase application usage. Suggested business solution make policy procedure change versus IT development solution proved result estimated $1 million (1,000.000.00) savings State VDSS IT department. Reduced training expenses effectively reducing standard training travel staff 2 trainers 1, meeting VDSS training goals standards. Developed DW curriculum several versions accommodate User needs. Developed updated multiple versions DW training user manuals. Represented State VDSS serving various local committees. Served liaison user, administrator, developers program managers, suggesting improvements existing functionality training techniques. Suggested updated training resources use curriculum development software (Articulate). Used excelled technical writing skills using Microsoft Business Office Suite products, Camtasia, Snag It, Supported SIT UAT testing state applications. Conducted training SPIDeR Data Warehouse state local administrators, VDSS Help Desk program managers classroom, individual onsite settings. Identified scheduled training locations, environment timeframe facilitate successful sessions. Classroom training developed accommodate self-guided training posting VDSS training website. Conducted ""Train Trainer"" sessions statewide supporting ""super user"" concept. Lead ""Super User"" workgroups training software, hardware installs, troubleshooting, detailed application knowledge, handling business intelligence rules transition state multiple search application. SPIDeR). Conducted workshops topics ""Train Trainer"" ""Super Users"" DSS staff. January 2006 January 2008 Company Name City State Training Consultant/Business Analyst Installation Electronic Filing System Reporting software, scanners, printers. Developed training materials IT operator manuals. Trained 200 employees independently. Facilitated focus groups consisting 15 staff members. Analyzed agency's business processes, documenting requirements workflow preparation installation training. Collaborated various project stake-holders. January 2001 January 2006 Company Name City State Training Director/Business Consultant Lead business workflow consultant. Director Training 8 traveling trainers, managing technical non-technical training projects. Developed coursework various learning environments include classroom, individual, onsite. Managed day day training needs 33 local DSS agencies 8 traveling EZ-Filer trainers. Developed various versions User's manual accommodate multiple versions EZ-Filer software. Utilized various training techniques accommodate various user learning levels, medically physically challenged users. Road Warrior, 100% travel Major contributor development Long Term Care, Auxiliary Grant State Local Hospitalization applications Conceived modeled following software functions EZ-Filer product; Reporting, Case To Do List, Worker Tasks, Case Summary, making product competitive functional. Install hardware PC's, Scanners, printers, Signature pads, Assisted company's marketing events Trained Voice Recognition software, Dragon Naturally Speaking 7.0. Expertise interpreting Local, State Federal program policies. Workflow specialist, created business process Medicaid ""Smart Card"" concept. Maintained inventory control technical non-technical supplies Ez-Filer training staff. Education Training 12 Buckingham County High School City State USA High School Diploma Business Skills Business intelligence, Business process, Business solution, Project concept Project Success Curriculum development, Excellent customer service, Data Warehouse, Functional,",SALES
"NEW BUSINESS DEVELOPMENT MANAGER Summary BUSINESS LEADER SALES MANAGER Collaborative Management Business Strategy New Business Development An accomplished leader strong background complex, high-volume revenue business operations. A proven passion customer service operational excellence, demonstrated extreme dedication commitment job duties responsibilities. Drives positive financial operational performance completion utilizing cross functional team deliver objectives satisfaction customers. Highlights New customer acquisition Trade shows Account management Special events planning Articulate public speaker Direct mail campaigns Stakeholder relations Accomplishments South Chamber Ambassador Month CAS Certification Promotional Products Industry Certified Tourism Ambassador Oklahoma Promoted Account Manager New Business Development nine months employment. Experience 02/2014 Current NEW BUSINESS DEVELOPMENT MANAGER Company Name － City State Sell market promotional products current prospective customers. Bring new business accounts inside sales team follow build foundation new customer sales. Selected accomplishments: Provide consultation services customers help plan marketing strategy. Utilize promotional products, printing, direct mail email marketing achieve 50% increase sales 2014 2015. Forged long-lasting relationships community, suppliers nearby retailers. Increased store associate involvement. Log sales orders 2 different software programs. Accurately upload customer details select inventory quantity delivery date orders. Regularly meet suppliers determine products high demand. Champion execution Lootfest, promotional products tradeshow drew crowd 300+ people. Host 2 lunch learns create positive image business. Train, educate mentor sales representatives, acting technical product expert new existing promotional products. Directly increase sales $10,000 monthly. 06/2010 01/2014 Company Name － City State Marketed sold promotional products customers. Liaised senior management customer locations determine overall business strategy well sales marketing goals objectives. Selected accomplishments: Placed correct products customer locations based interview responses. Closely monitored success failure products constantly reconfigure strategy product offerings. Increased department sales average 10% year. Aggressively targeted new customers generated new revenue streams exciting presentations strategies. Creatively designed marketing programs department, specific targeted demographic. Assisted sales associates obtaining average 10 new accounts month. Maintained cleanliness overall design showroom, rotating product offerings showcase new products. Optimized product placement drive new interest products 30%. 09/2006 06/2010 INSIDE SALES MANAGER Company Name － City State Driving force inside sales department, directing new accounts towards qualified inside salespeople. Effectively trained, on-boarded mentored sales associates ensure continued success. Selected accomplishments: Managed 95% graphic work submitted sales department. Provided critical input graphic design based customer's profile demographic audience. Ran reports analyze sales performance raw data. Compiled information reports senior management. Adjusted sales strategy steadily increase sales 20% quarterly. Delivered projects time within specified budget. Continually searched cost time savings met exceeded expectations project. Drafted new policies procedures sales department new account acquisition department. Education ROSE STATE COLLEGE － City State Taken Business Marketing Classes Associate Arts Advertising Public Relations WICHITA STATE UNIVERSITY － City State Advertising Public Relations CAS Certification PPAI Industry Specific Program Business, Marketing Sales (November 2015) .continued. Skills budget, business strategy, consultation, Customer Relationship Management, delivery, direct mail, directing, Driving, email, senior management, Forecasting, graphic design, graphic, image, inside sales, inventory, Marketing Strategy, marketing, market, Marketing Sales, mentor, New Business Development, Optimization, policies, presentations, Sales, strategy",BUSINESS-DEVELOPMENT
"EXECUTIVE CHEF Professional Summary A Dynamic accomplished catering food service professional prior work social corporate markets. Notable successes large scale event planning, food production, food preparation menu development. Currently seeking management position food service. Skills Conflict Resolution Leadership Skills Staff Training Premier Ordering FMS(Food Management Systems) Hospitality Suite Payroll scheduling ServSafe Certification High energy Vendor relations Sysco/U.S Foods Performance assessments Menu planning Problem-solving Strong work ethic Work History Executive Chef 06/2016 Current Company Name – City State Inventoried food, ingredient, supply stock prepare plan vendor orders. Hired, trained managed kitchen staff, including employee development, issuing disciplinary action conducting performance reviews. Incorporated customer feedback experimentation creation new signature dishes. Monitored linework processes ensure consistency quality, quantity, presentation. Generated employee schedules, work assignments determined appropriate compensation rates. Ensured personnel safety, kitchen sanitation proper food handling storage. Planned promotional menu additions based seasonal pricing product availability. Executive Chef 01/2015 03/2016 Company Name – City State Consistently verified kitchen staff followed recipes portioned serving guidelines correctly. Actively participated staff meetings operated effective management team leader. Identified opportunities increase revenue, decrease kitchen expenses maximize departmental productivity without compromising guest satisfaction. Worked nutritionist doctors develop proper meals patients special needs. Responsible weekly cleaning schedule submitting cleaning reports management. Ensured smooth kitchen operation overseeing daily product inventory, purchasing receiving. Executive Chef 08/2012 01/2015 Company Name – City State Collaborated closely Food Beverage Director conduct staff meetings resolve service, product personnel issues. Consistently kept clean safe environment adhering federal, state local sanitation safety requirements. Established maintained open, collaborative relationships kitchen team. Conducted daily inspections maintained food sanitation kitchen equipment safety reports. Enforced appropriate work-flow quality controls food quality temperature. Consistently tasted, smelled observed dishes ensure visually appealing prepared correctly. Responsible managing food production high volume $15 million account. Sous Chef/Interim Executive Chef 01/2009 08/2012 Company Name – City State Inspected dining serving area ensure cleanliness proper set up. Instructed cooks staff preparation, cooking, garnishing presentation food. Responsible managing food production high volume $3 million account. Responsible managing employees BOH FOH daily. Experience managing branded retail locations. Responsible keeping inventory levels ordering products compliance. Assisted training accounts area new FMS system. Developed menus, pricing, special food offerings increase revenue customer satisfaction. Effectively managed kitchen staff banquets, catered events. Kitchen Supervisor 06/2005 06/2009 Company Name – City State Delivered quality service providing warm welcoming environment. Maintained clean dining room, lobby service areas times. Ensured compliance relevant regulatory employment rules standards. Updated daily logs, computer tracking systems relevant documentation. Operated kitchen equipment adeptly. Followed proper standards product freshness, food safety, weights measures, refrigeration sanitation. Kitchen Manager 06/2005 08/2008 Company Name – City State Responsible ordering food service products. Created implemented HACCAP program food safety. Created implemented inventory program assist restaurant ordering organization. Managed food production managed kitchen staff. Trained staff proper cooking procedures well safety regulations productivity strategies. Security Police/E4 Senior Airman 05/2000 10/2005 Company Name – City State Commanded operations post, including personnel, weapons equipment. Coordinated training schedules filed crucial administrative paperwork. Led military police teams support battlefield operations. Certifications ServeSafe Certified Focus portion cost control Knowledge Food Service Management Focused disciplined Conflict Resolution techniques Knowledge Premier Ordering Assisted training roll FMS 4.0 Featured Entertaining Sodexo Mediterranean Culinary Creations Kitchen staff training Education Associate Arts Culinary Arts 2005 Savannah Technical University City State Majored Culinary Arts Minored Sanitation Graduated 3.5 GPA Graduated Top 10% Class Food Preparation, Kitchen Management, Patisserie Confectionery, International Cuisine 2002 United States Air Force City State Security Police/Culinary Course work leadership skills. Emphasis training Military Police. Skills administrative, Premier, Conflict Resolution, cooking, cost control, customer satisfaction, Staff Training, Focus, food safety, Inventory, inventory levels, leadership, Leadership Skills, team leader, Director, managing, Market, meetings, weapons, personnel, Police, pricing, producing, purchasing, quality, receiving, retail, safety, work-flow Additional Information Accomplishments Contest Winner 2011 Entertaining Mediterranean Sodexo New Recipes Contest. Catered The 2013 Kentucky Derby Two time Legendary Service Award Winner First receive double gold score National Food Service Audits two years straight.",CHEF
"CLAIMS SERVICE SPECIALIST Professional Summary Medical Billing Specialist 3 years experience fast-paced, multiple client medical billing company. Researched denied claims submitted appeals. Familiar health billing collections. Advanced knowledge claims processing pre-authorizations. Skills Medical terminology expert ICD-10 (International Classification Disease Systems) Billing collection procedures expert Hospital inpatient outpatient records Inpatient records coding proficiency Outpatient surgery coding specialist HCPCS Coding Guidelines Familiar commercial private insurance carriers Insurance collections procedures DRG PC grouping Understands insurance benefits Research data analysis Close attention detail Adept ulti-tasker Office support (phones, faxing, filing) Excellent verbal communication MS Windows proficient Customer service award Skilled trainer Excellent time management skills Microsoft Outlook, Word Excel MS Office expert Supervisory training Accomplished leader Resource management expertise Knowledge Medicare statutes regulations Work History Claims Service Specialist 10/2013 06/2014 Company Name – City State Filed claims per NextGen system Discussing coverage's liability insured, claimant, body shops. Also spoke lienholders medical providers. Typing data entry Obtaining police reports determine liability claims Reviewing estimates correspondence faxed, mailed, emailed in. Issuing payments scheduling rental reservations insured claimants. Precisely completed appropriate claims paperwork, documentation system entry. Correctly coded billed medical claims various hospital nursing facilities. Verified patients' eligibility claims status insurance agencies. Performed qualitative analysis records ensure accuracy, internal consistency correlation recorded data. Interacted providers medical professionals regarding billing documentation policies, procedures regulations. Accurately posted sent medical claims. Submitted electronic/paper claims documentation timely filing. Claims Specialist 10/2011 07/2012 Company Name – City State Correctly coded billed medical claims various hospital nursing facilities. Meticulously identified rectified inconsistencies, deficiencies discrepancies medical documentation. Diligently filed followed third party claims. Determined prior authorizations medication outpatient procedures. Pre-certified medical radiology procedures, surgeries echocardiograms. Researched questions concerns providers provided detailed responses. Reviewed, analyzed managed coding diagnostic treatment procedures contained outpatient medical records. Researched CPT ICD-9 coding discrepancies compliance reimbursement accuracy. Actively maintained current working knowledge CPT ICD-9 coding principles, government regulation, protocols third party requirements regarding billing. Managed collections claims unpaid bills estates debtors. Accurately posted sent medical claims. Submitted electronic/paper claims documentation timely filing. Performed billing coding procedures ambulance, emergency room, impatient outpatient services. Precisely evaluated verified benefits eligibility. Responded correspondence insurance companies. Identified resolved patient billing payment issues. Confidently adeptly handled claim denials and/or appeals. Evaluated patients' financial status established appropriate payment plans. Reviewed resolved claim issues captured TES/CLAIMS edits clearing house. Examined patients' insurance coverage, deductibles, possible insurance carrier payments remaining balances covered policies applicable. Updated patient financial information guarantee accuracy. Subject Matter Expert 07/2012 10/2013 Company Name – City State Initiated audit process evaluate thoroughness documentation maintenance facility standards. Created maintained computerized record management systems record process data generate reports. Supervised 15+ claims specialist answered work-related questions via chat instant messaging system Took escalated calls providers providing excellent customer service solving claim related problems. Manually reprocessed claims accuracy sent back facilities questions denials non-payment. Cross-trained backed customer service managers. Solved unresolved customer issues. Assumed ownership team productivity managed work flow meet exceed quality service goals. Identified individual development needs appropriate training. Effective liaison customers internal departments. Defused volatile customer situations calmly courteously. Healthcare Agent Education Associate Science Medical Billing Coding Current Central Piedmont Community College City State Coursework Business, Accounting Healthcare Administration Coursework Healthcare Management Coursework Healthcare Administration Coursework Medical Front Office Assisting High School Diploma 10 2007 Skills accounting, benefits, billing, communication skills, customer satisfaction, customer service, customer service training, data entry, focus, insurance, listening, Medical Billing, police, problem resolution, Coding, Read, scheduling, supervisor, Typing, type",HEALTHCARE
"DIGITAL DESIGNER Summary Your City, State, Zip Code Your Phone Number Your Email Date Name Title Organization Address City, State, Zip Code Dear Mr./Ms. Last Name, The description posted studio assistant parallels interests qualifications perfectly. With background art psychology, I confident I would make successful creative studio assistant. Having worked non-profit organization CountyArts, I exposed number aspects art world. My experience artist assistant Museum Art demonstrates capability working others creative process production meeting challenges presented me. Also, education psychology allowed learn nuances people provided good investigative analytical skills suit needs customer assistance. I would appreciate opportunity make substantial contribution exploring business applied art design firm. I welcome opportunity meet discuss candidacy call next week see might arrange time speak. Thank time consideration. Sincerely, Signature FirstName LastName Ethan Araya Cover Letter Graphic Arts Highlights Microsoft Office (Word, Excel, PowerPoint, Access) Experience Digital Designer Company Name Many designs High School, posted around school. Made many portfolios, animated designs. Created posters, 2 dimensional designs. Technical Director July 2009 April 2011 Company Name Implement new enhanced methods processes processing, testing, manufacture nanotechnology materials products. Collect compile nanotechnology research engineering data. Supervise provide technical direction technicians engaged nanotechnology research production. Assemble components, using techniques interference fitting, solvent bonding, adhesive bonding, heat sealing, ultrasonic welding. Sr. Technical Engineer January 2007 July 2009 Assisted civil engineers several key government projects involving roadway designs improvements, solutions easing traffic congestion replacement deteriorating bridges. Handled cost-of-materials estimations, report document tracking, project documentation, on-site project visits, invoice/agreement verification building permit applications. Gained experience blueprint reading, well preparation maps plans. Edit. Education High School Diploma 6 2006 Elky High Elklan Oregon Bachelor Science Civil Engineering 3 2010 Foothill University － City State GPA: Chi Epsilon (Civil Engineering Honor Society), Dean's List (5 semesters) Activities: Member, American Society Civil Engineers Emerging Green Builders (EGB) Civil Engineering Chi Epsilon (Civil Engineering Honor Society), Dean's List (5 semesters) Activities: Member, American Society Civil Engineers Emerging Green Builders (EGB) Engineer Training (EIT) Certification Knowledge engineering theories, principles, specifications standards. 1 2012 City State North Bergen High School GPA: Received Honors art classes every year. 2nd honors basic drawing, digital art 1. First Honors digital arts 2. Received Honors art classes every year. 2nd honors basic drawing, digital art 1. First Honors digital arts 2. Personal Information A 76th street, 07047 Dear Ms. Gina Lucia The adds posted website mactches qualifications graphic art. I remarkable skills digital, graphic arts, I would make great designer in, field. I've much experience graphic, digital art High School, posted artwork website. This skill taught many things creativity. When I make art design I notice I creating life blank piece paper. To making art bringing creativity life, also give kind emotions it. I worked many people experience me, already started work you. If speak tell designs. I hard worker, I always best get job done. I hope given thought allowing work you. Hopefully chance speak person next week. Thank time, consideration. Sincerely, Ethan Araya Ethan Araya Languages Can read speak German French. Skills arts, blueprint reading, bridges, Computer experience, direction, documentation, Edit, Engineer, English, French, German, government, Graphic, materials, Access, Excel, Microsoft Office, PowerPoint, Word, posters, processes, read, research, Spanish, welding Additional Information 210A 76th street, 07047 Dear Ms. Gina Lucia The adds posted website mactches qualifications graphic art. I remarkable skills digital, graphic arts, I would make great designer in, field. I've much experience graphic, digital art High School, posted artwork website. This skill taught many things creativity. When I make art design I notice I creating life blank piece paper. To making art bringing creativity life, also give kind emotions it. I worked many people experience me, already started work you. If speak tell designs. I hard worker, I always best get job done. I hope given thought allowing work you. Hopefully chance speak person next week. Thank time, consideration. Sincerely, Ethan Araya Ethan Araya",DESIGNER
"AN ACCOUNT CUM FINANCE MANAGER Summary I team-oriented Accountant prepares clear, comprehensive financial reports executive-level management.I work Account Manager India private sector company also worked financial sector only. Right now, I looking entry level position based study United states. Highlights From 1st March, 2016 Key Skills Familiar vast array Finance activities management skills. Knowledge basic computer knowledge like MS Office, Word Power point. Accounts Auditing General Administration Basic Computer Costing Knowledge, Tally 7.2 9 ERP Analytical reasoning Financial statement analysis Strength regulatory reporting Compliance testing knowledge Understands foreign tax reporting Budget forecasting expertise Account reconciliation expert Financial planner Complex problem solving Effective time management Excellent managerial techniques General ledger accounting Expert customer relations Superior research skills Advanced computer proficiency (PC Mac) Accomplishments Accounting Skills Operated computers programmed accounting software record, store, analyze information. General Ledger Accounts Maintained accurate accounts including cash, inventory, prepaid, fixed assets, accounts payable, accrued expenses line credit transactions. I also vast knowledge Taxation laws policies. Experience An Account Cum Finance Manager 05/2010 － 05/2014 Company Name － City State Gujarat Education Board. Grand Project Investment Pattern Investor Diversification Portfolio Management recession Period Jan March, 2009 Summer Training 1)TITLE: ""Inventory Management"" To know Inventory level manufacturing company 4)DURATION:- Two Months May July 2008 Projects Job experience I work RB Cars Pvt. Ltd. As Account Cum Finance Manager since Last 4 Years 1 Months Business Maruti Suzuki Authorised Dealer Trading Services. Duration Since June 2010. Handling kinds Account Finance Activities. Maintain two types Accounts like Norms per Income Tax Maruti Suzuki India Ltd. I also take part take decision Top Management Long term planning fund business. Prepare Documentation required TA Inventory funding Doing bargaining financial institution Interest rate borrowing business. Responsible Vat assessment, prepare provisional balancesheet. Other works done Previous Company per previous Job profile. Handle kinds Tax Related activities like Service Tax, Tds, Vat, Income Tax etc. Issue C forms activities related 402 403 forms. Also filing Return Service Tax, TDS Vat. Maintain stock made statement cash credit purpose bank. Job experience 1 year 7 months ""Ratnaveer Stainless Products Pvt Ltd"" Post Account Finance Executive. Business Exporter Manufacturer Stainless steel washer fasteners. Duration Since August 2008. Account cum Finance Executive 01/2008 － 04/2010 Company Name － City State Account cum Finance Executive 01/2008 － 04/2010 Company Name － City State Account Finance Executive General Ledger scrutiny. Looking Purchase bills, checking verification bills. Looking sales, Preparing sales report daily basis. Checking Verification supplier, contractors transporter bills. Checking verification Expenditure bills. Maintain Daily Stock. Booking Foreign inward Remittance Buyer's Credit Payment Doing Audit Monthly Basis. Basic Finance Knowledge related LC Export Packing credit Limit. Knowledge Bank Guarantee Buyer's credit. Knowledge related Forward contract. Monthly payment service tax, Tds vat. Prepare Direct Indirect expenses statement costing. Management Accounting Preparing liabilities statements provision expenses. Make Credit Debit note. Scrutiny debtor's outstanding balance. Preparing Bank Reconciliation Statement Preparing Monthly, Quarterly, Yearly Sales Tax Return. Preparing Quarterly TDS Return. Issue TDS Certificate. Done Forex Entry daily basis. Issue Collect ""C"" form. Finalization Accounts/ Audit Assisting senior finalization accounts preparing Profit Loss accounts Balance Sheet. Hobbies Playing cricket, Traveling Languages English Hindi Gujarati Achievements/ Extracurricular activities: From summer project I learned actual processes manufacturing company maintain strong relationship seniors sub-ordinate corporate sector. From Grand project I concluded thumb rule shown relation risk age dependent other. I also got many certificates, Medals Cash prizes Sports Education college well school level. Education March 2015 Devry University M.S Accounting Accounting U.S.A) Pursuing April 2013 Certified Public Accountant (CPA)(Part Time) May 2009 ICFAI University Gujarat University Master Business Administration (MBA) Finance Finance April 2007 Gujarat University Bachelor Of Commerce (B. Com) March 2004 Gujarat Higher Secondary Education Board HSC Commerce Commerce Personal Information Citizenship Indian Date birth 13th October 1986 Contact e-mail patelsujaym54@yahoo.com Permanent Address 12, Girdhar Nagar Society, At Po. Ta. Savli, Dist. Vadodara- 391770, Gujarat, INDIA Profile Additional Information Citizenship Indian Date birth 13th October 1986 Contact e-mail patelsujaym54@yahoo.com Permanent Address 12, Girdhar Nagar Society, At Po. Ta. Savli, Dist. Vadodara- 391770, Gujarat, INDIA Profile Handle organization Activities Related Field Skills Accounting, Auditing, balance, Balance Sheet, Bank Reconciliation, Basic, C, computer knowledge, Costing, Certified Public Accountant, CPA, Credit, Debit, Documentation, English, ERP, filing, Finance, financial, Forex, forms, General Ledger, Hindi, Inventory, Inventory Management, management skills, MS Office, works, Problem solving, processes, Profit, quick, Sales, Tax, TDS",FINANCE
"ACCOUNTANT Professional Summary Current Accountant City Alexandria 15 years experience accounting industry. Knowledge governmental accounting procedures, financial statement preparation, general ledger activity, budget preparation analysis, bank reconciliations, accounts payables receivables, payroll, fixed assets, tax preparation audit procedures. Skills 15+ years experience Accounting Bookkeeping Services Financial statements, Bank reconciliations General Ledger expertise Flexible team player Responsible, Concise Detail Oriented Microsoft Word, Excel, Access, PowerPoint, Outlook expertise Banner Finance, Xtender, Asset Keeper Pro QuickBooks Software proficiency Work History Accountant Aug 2013 Current Company Name City State Help prepare Financial Statements Bank Reconciliations. Responsible Accounts Payable Fixed Assets City Alexandria. Perform accounts payable functions governmental expenses. Manage vendor accounts prepare 1099s contract labor. Prepare, Record Journal Entries, Reconcile Asset accounts, including surplus, depreciation expense, purchase, addition new assets. Organize new asset tagging yearly department assets counts. Organize carry efficient month-end, quarterly year-end processes. Record journal entries perform accounting accrual basis year end procedures. Work closely GOHSEP gain reimbursement expenses Hurricanes Katrina, Rita, Gustav Isaac. Maintain integrity general ledger, including chart accounts. Accountant Aug 2009 Feb 2013 Company Name City State Preparation Analysis Hospital Financial Statements. Investigate resolve discrepancies financial statements tight deadlines. Compile general ledger entries short time schedule nearly 100% accuracy. Analyze monthly balance sheet accounts record journal entries corporate reporting. Accountant Jan 2006 Apr 2008 Company Name City State Prepare File tax returns individual, partnership, corporate, tax exempt clients. Prepare LLC Corporate monthly payroll Quarterly Reports. Generate financial statements facilitate account closing procedures month. Accountant Jan 2003 Aug 2004 Company Name City State Prepare individual, partnership, corporate fiduciary tax returns. Audit governmental, for-profit profit entities. Uphold strict confidentiality protocols client details tax return information. Education Bachelor Accounting 2002 Northwestern State University Louisiana City State Graduated Magna Cum Laude Phi Kappa Phi Honor Society CPAExcel Scholar Dean's List entirety College. George H Rothschild Scholar Alpha Lambda Delta Honor Society Skills Advanced bookkeeping skills Accounting bookkeeping Financial statement analysis Tax return filing GAAP understanding Bank reconciliations balancing Flexible team player Microsoft Word, Excel, Access, PowerPoint, Outlook Asset Keeper Pro Software QuickBooks Software Fixed Asset Solutions Software Creative Solutions Bookkeeping Software HOST Software Document Manager Software ProSystem, UltraTax, Lacerte Tax Preparation Software Work History Accountant Aug 2013 Current Company Name City State Help prepare Financial Statements Bank Reconciliations. Perform accounts payable functions governmental expenses. Manage financial departments responsibility Accounts Payable Fixed Assets. Manage vendor accounts prepare 1099s contract labor. Reconcile Asset accounts review materials, including surplus, depreciation expense, purchase recording new assets. Organize carried efficient month-end, quarterly year-end processes. Provide journal entries perform accounting accrual basis year end procedures. Prepare documents reports using advanced software proficiencies. Generate submit invoices based upon established financial schedules. Maintain integrity general ledger, including chart accounts. Partner auditors prepare yearly audits ensure compliance governmental tax guidelines. Review improve accounting systems processes meet business needs maximize effectiveness operations. Review accounting structures procedures regular basis identify areas need improvement. Accountant Aug 2009 Feb 2013 Company Name City State Preparation Analysis Hospital Financial Statements. Responsible Budget Forecasts Quarterly Basis. Investigate resolve discrepancies financial statements tight deadlines. Compiled general ledger entries short schedule nearly 100% accuracy. Analyzed monthly balance sheet accounts corporate reporting. Accountant Jan 2006 Apr 2008 Company Name City State Prepared Filed tax returns individual, partnership, corporate, tax exempt clients. Responsible Budget Forecasts Quarterly Basis. Prepared Managed LLC Corporate monthly payroll Quarterly Reports. Utilized accounting software issue tax returns prepare consolidated reports. Generated financial statements facilitated account closing procedures month. Accountant Jan 2003 Aug 2004 Company Name City State Prepared individual, partnership, corporate fiduciary tax returns. Audited governmental, for-profit profit entities. Utilized accounting software issue tax returns prepare consolidated reports. Upheld strict confidentiality protocols client details tax return information.",ACCOUNTANT
"FINANCE MANAGER Summary Assist organization benefit extensive experience Accounting, training auditing, contract bid preparation negotiations. Over forty years experience accounting including Controllerships, Accounts Payable, Payroll, Government Contracting, Auditing, Cost Accounting, Budgeting, Subgrant Contracting. Organizations I worked include Manufacturing Service Companies as, Sandia National Laboratory, State Nevada WIC Program Office Navajo Economics (ONEO). Performed many special projects, included preparation budgets, preparation Cost Accounting Systems including Cost Accounting System Disclosing Statements, CAS cost impact statements. Assigned liaison DCAA, DCMA CDCMA, costing system reviews, evaluation cost proposals, defective pricing reviews. Accomplishments Hexcel Corporation representative Aerospace Industries Association (AIA) Cost Principles Committee. Worked AIA Committee recommending rewrite 48CFR15 refine definition determination commercial pricing provisions. The committee recommendations part current regulations. Developed computer models, using Excel, provide plant bidding models corporate home office allocations plants. Train Government Contracting Plant Controllers contract accounting bid processing. American Legion Fernley Post 37 Adjutant 3 years. Experience Finance Manager April 2004 June 2011 Company Name － City State Responsible development/monitoring program budgets; Plan organize program accounting, review evaluate costing reports, budget status, leases, contracts, sub grants identify problems/trends. Train state accounting staff auditing sub grants costing methods. Owner March 2001 August 2004 Company Name － City State Auditing Alameda County Fair Food Vendors conformance contact terms. Audit included Cash sales reporting use undercover shoppers. Reporting included reporting daily sales volume undercover shopper's findings Fair Management 50 vendors. Sales reports used determining vendor's final space rental based Sales Volume. Director January 1988 January 2001 Company Name － City State Responsibilities included review Government contract proposals including supportability direct cost rates cost accumulation methods eight plants. Company negotiation representative DCAA, CACO, DCMA Prime contractors defending contract costing methodologies. Hexcel's Chief Financial Officer representative plants regarding Government contracting costing issues. Prior assuming Director position, I Served two years manager contract accounting proposal preparation B2 Bomber material manufacturing contracts, three years manager corporate home office allocations divisions assigned additional duties manager company accounts payable payroll systems staff eight employees. Resolved $8 million accounts receivable issues related sales B2 Bomber material Northrop Corporation. Senior Special Projects Auditor January 1979 January 1987 Company Name － City State Performed contractor cost proposal reviews bids related materials, service construction contracts awarded REECO Operations Maintenance (O&M) contract Department Energy (DOE). Performed various operational audits, special project audits trained junior audit staff members. Assigned Managing Auditor negotiator Construction change orders Tonopah Stealth Fighter Training base After completion construction assigned operation audits supervisor. Operational audits included Salvage Sale Operations, food-purchasing procedures, housing operations. Assigned REECO liaison USAF Office Special Investigations (OSI) DOE-Inspector General investigations Hot Line fraud assertions Tonopah Fighter Training Base. Controller January 1978 January 1979 Company Name － City State Performed controller functions privately owned fire company contracted several major cities counties Arizona Tennessee. Staff included four accounting personnel accounts payable, payroll, accounts receivable general accounting. Controller January 1976 January 1977 Company Name － City State Approved two CPA firms ONEO Board assume Controllers function. Responsibilities included supervision computerized Fund Accounting system, streamlining accounting functions training reservation residences operation computerized system accordance GAAP. Reduced accounting/computer staff thirty-four twenty-six employees. Decreased annual audit fee 40% staff prepare audit schedules. Education Bachelor Science Accounting 1966 University Albuquerque － City State GPA: Graduated Cum Laude Accounting Graduated Cum Laude Skills Accounting, general accounting, accounts payable, accounts receivable, Auditing, budgets, budget, contracts, controller, CPA, Financial, Government, grants, home office, Director, Managing, materials, Office, negotiation, negotiator, OSI, payroll, personnel, Prime, proposals, proposal, proposal preparation, purchasing, reporting, Sales, supervisor, supervision Professional Affiliations American Legion Department Nevada Children Youth Chairman. Developed implemented Hear Today-Learn Tomorrow program American Legion Children Youth Program supports families help obtain hearing aids hearing impaired children. Nevada American Legion representative National Children Youth Committee. Memberships American Legion Department Nevada Hear Today-Learn Tomorrow Program Chairman. Associate member American Bar Association (ABA)until 2002.",FINANCE
"HR COORDINATOR Summary Certified Human Resources Professional extensive employee relations experience full range functions, well success simultaneously managing multiple projects. Highlights Employee relations Compensation administration Personnel records maintenance New hire orientation Hiring retention Training development Compensation/payroll Staffing recruiting professional Off-boarding Interviewing expertise Performance management strategies Benefits administrator Employment law knowledge HRIS applications proficient Employee handbook development New employee orientations Human resources audits Maintains confidentiality HR policies procedures expertise Human resources management Excellent interpersonal coaching skills Certified Professional Human Resource Management Accomplishments Revamped orientation process new hires, implemented company-wide. Led Staffing Planning Committee [Number] years. Introduced first passive Open Enrollment process. Experience 03/2013 Current Company Name City State HR Coordinator Manage recruitment, selection, staffing process full time employees. Manage employee orientation onboarding process full time employees. Maintain job classification system including job descriptions; defining objectives, responsibilities, salary information benchmarking. Develop, administer manage personnel policies, procedures programs City. Advise managers, supervisors, employees labor contract, employment law, policies procedure matters. Respond inquiries managers, supervisors, employees, investigate complaints, provide conflict resolution. Works departments regarding employee issues, recommending appropriate actions involving employee performance, behavior, productivity, etc. Completes duties related compensation, benefits, performance management. Manage City's safety workers' compensation processes. Serve Chair City's Benefit, Safety, Wellness committees; provide direction committees; ensures compliance mandated safety training; develop wellness safety programs meet strategic goals City. Develop procedures managing employee leaves absence light duty. Administer leave absence programs include FMLA, Salary Continuation, Parenting Leave, Military Leave, etc. Ensure compliance employment law related regulations. Conduct research; prepare reports recommendations complex issues projects. Lead special projects related human resources initiatives, including software technology implementation, process improvements, internal training programs, on-boarding process, exit interview process, etc. 11/2012 12/2012 Company Name City State Independent HR Contractor Assisted Human Resources internal employee website mapping project. Site used employee benefits well company information. Assisted Human Resources internal employee website mapping project. Site used Room Board sales staff. 04/2005 07/2010 Company Name City State Human Resource Assistant/ HR Generalist Screened applicants internal external positions, coordinated prepared interview schedules information packets, sent offer letters, verified paperwork. Staffed contractor positions well facilitated orientation contract employees. Conducted new hire orientations new employees. Worked levels management Employee Relations issues. Conducted exit interviews processed required termination paperwork presented common themes upper management. Provided training communication employees HR programs, benefits, processes employment related issues. Administered leaves absence, short term disability, worker's compensation. Managed tuition reimbursement program. 11/2003 10/2004 Company Name City State Receptionist/Administrative Assistant Maintained corporate phone list, Equal Employment Opportunity information, bus pass, stamp inventories Microsoft Excel; ordered approved office supply orders. Coordinated Memorial Blood Centers promote recruit NRG/ATT Blood Drive within company. Maintained security workplace overseeing security badge process. Assigned numerous special projects completed projects upon deadlines. Education 2012 Keller Graduate School Management City State MBA Human Resource Management Human Resource Management 2002 University North Dakota City State B.A Communications Communications Skills benchmarking, benefits, conflict resolution, direction, Employee Relations, performance management, personnel, policies, processes, recruitment, research, Safety, staffing, strategic, training programs,",HR
"ADMIN OPERATING ROOM ADMINISTRATIVE COORDINATOR Career Overview Self-motivated individual 10 years' experience prioritizing completing tasks timely manner, yet flexible multitask necessary. Customer focused diverse industry experience including insurance, non-profit retail. Skill Highlights Microsoft Office Suite (Word, PowerPoint, Excel), PeopleSoft, ADP Payroll. Core Accomplishments Multitasking Demonstrated proficiency telephone, e-mail, fax front-desk reception within high-volume environment. Professional Experience 11/2007 Current Admin Operating Room Administrative Coordinator Company Name － City State Schedule maintain main operating room surgical day care schedules physician. Comfortable interacting levels organization public. Able make decisions independently quickly minimal escalations. Successful adjusting stressful conditions. Consistently maintains courteous, helpful, professional manner interactions customers. Train new hires ensuring ability efficiently perform assigned tasks without supervision. Multi-task effectively scheduling surgical cases Dynamic Schedule ordering specimens. Maintain high levels departmental policies procedures Joint Commission: Accreditation Health Care Certification (J.C.A.H.O) Health Insurance Portability. 09/2015 05/2016 Mental Health Counselor Intern Company Name － City State Managed 10-15 clients diverse ethnics, religious, socioeconomic groups people; assisted clients living working community. Assisted clients severe mental illnesses families accessing community services, maintaining housing, active recovery. Taught educated clients social skill building, manage stress anxiety, independence, empowers clients use autonomy mental health recovery. Acted client advocate coordinated required services resolve crises. Maintained 90% productivity billable services daily basis. 01/2013 05/2013 Healthcare Worker Assistant Intern Company Name － City State Conducted intake assessment families determined appropriate services needed. Counseled individuals personal, academic, financial career concerns. Responsible providing direct care services families eligible Emergency Assistance supported worked towards goal self-sufficiency. Made appropriate referrals on-going services (DCF, DPH Families, DMH, DTA, etc.) Actively participated engaged families Activities Daily Living (ADL). 05/2010 04/2015 Operating Room Surgical Scheduler Company Name － City State Reviewed insurance financial information patients. Ensured timely accurate distribution daily surgery schedules. Schedule patients' surgical appointments maintain up-to-date confidential patient files. Trained mentored new employees. Maintained high levels departmental policies procedures, J.C.A.H.O. Health Insurance Portability Accountability Act (H.I.P.A.A.). 07/2002 07/2010 Dietary Assistant Company Name － City State Maintained established standards sanitation, safety food preparation. Supervised staff 7 assigned duties adherence company policies, procedures guidelines. Ensured temperature goals met prior steam table transfer maintained throughout meal service. Followed infection control guidelines sanitizing equipment cleaning preparation room. Ensured equipment work area sanitized maintained. Continued. Education December 2016 MASTER OF SCIENCE DEGREE Mental Health Counseling Crime Justice Suffolk University － City State Mental Health Counseling Crime Justice May 2013 BACHELOR OF SCIENCE DEGREE Psychology Suffolk University － City State Psychology May 2013 BACHELOR OF ARTS DEGREE Sociology Health Medicine Body Suffolk University － City State Sociology Health Medicine Body May 2009 Bunker Hill Community College － City State Criminal Justice Psychology ASSOCIATE OF ARTS AND SCIENCE DEGREE Criminal Justice Psychology Languages Fluent French Creole Additional Information Honors Affiliations Alpha Phi Sigma, inducted 2013 Alpha Kappa Delta, inducted 2013 The Eastern Middlesex Opioid Task Force The Massachusetts Child Psychiatry Access Project (MCPAP) Available Relocation Skills academic, ADP Payroll, C, client, clients, financial, Fluent French, infection control, Insurance, mental health, Excel, Microsoft Office Suite, PowerPoint, Word, PeopleSoft, policies, safety, scheduling, supervision, surgery",HEALTHCARE
"ASSISTANT TEACHER Summary Energetic Childcare Provider 7+ years working children settings day care center, home nanny, elementary schools. Works well part team following teacher-driven directives. Proactive self-sufficient creating innovative ways deliver curriculum. Skills Positive reinforcement methods Professional babysitter nanny Qualified tutor Understands developmental disorders Active listener Infant, toddler preschool curriculum expert Skilled working special needs children Reliable punctual Friendly Cheerful energetic Behavior management techniques Playful Engaging Active listening Arts, crafts games Calm pressure Self-motivated Certifications First Aid, CPR, CPI Certified. Experience 04/2016 Current Company Name － City State Promoted good behavior using positive reinforcement method. Taught basic education principles complying IEP ARD goals. Assisted lead teacher snack time, arts crafts putting children naps. Administered medication minor first aid sick injured students. Maintained child-friendly environment allowing frequent access outdoor activities. Addressed behavioral learning issues parents daycare management staff. Engaged children individually meet emotional physical needs. Sparked imagination helping children discover new things day. 09/2015 04/2016 Assistant Teacher Company Name － City State Promoted good behavior using positive reinforcement method. Promoted language development skills reading storytelling. Assisted lead teacher snack time, arts crafts putting children naps. Relieved head teacher toddler teacher. Kept classrooms clean sterilizing disinfecting children's toys surfaces. Organized small groups children transitioning outdoor play. Administered medication minor first aid sick injured students. Dressed children changed diapers. Communicated regularly parents daily activities behaviors. Offered parents detailed daily reports outlined child's day. Maintained child-friendly environment allowing frequent access outdoor activities. Addressed behavioral learning issues parents daycare management staff. Engaged children individually meet emotional physical needs. Sparked imagination helping children discover new things day. Encouraged child involvement classroom experiences. 09/2016 09/2017 In Home Nanny Company Name － City State Organized activities developed child's physical, emotional social growth. Redirected child encourage safe, positive behaviors. Physically verbally interacted child throughout day. Made nutritious snacks meals child. Established maintained safe play environment child. Monitored child's play activities verify safety wellness. Taught child personal care behaviors, including toilet training feeding. Education Training 2013 High School Diploma Crossroads College － City State Skills Being able work team help de-escalate situations.",TEACHER
"TEACHER Professional Summary Master teacher looking new role Industry. I'm looking leverage valuable skills, knowledge, experiences teacher advance new client organization executive leadership position. Skills Instructional Design, Teaching, Progress Monitoring, Course Development Evernote, Slack, Social Media, Excel, Outlook, Adobe Photoshop Management: Staff, Projects, Daily Scheduling Financial Analysis, Security Trading, Portfolio Managament, Liability Structuring Research, Analysis, Planning Work History Teacher 08/2014 Current Company Name – City State Teaches classes accordance requirements approved courses study expected student progress expectations Uses information individual students' academic strengths, needs, progress planning Designs activities engage students cognitively challenging work aligned standards Uses resources promote high levels learning student engagement classroom environment Closely monitors student learning order understand students progressing toward learning objectives provides students instructive timely feedback moves learning forward Establishes classroom environment safe supportive, risk-taking encouraged, students feel free contribute ideas, teacher student interactions respectful polite promote positive learning environment students Initiates participates Individualized Education Plan IEP meetings administrators, faculty, parents, parties involved develop IEP eligible students Utilizes District approved behavior modification techniques implement IEP goals continually monitors student progress toward IEP goal achievement Maintains established policies procedures reporting incidents e.g., child abuse, substance abuse, harassment, violence Communicates families create partnerships around student learning providing information instructional programing progress student Fostered team collaboration students group projects Mathematics, ELA, History Evaluates performance subordinate personnel Robotics Design Instructor 08/2012 09/2014 Company Name – City State Provided clear informative lectures working Robotics kits, programming, theory Increased educational expertise knowledge design participating instructor-oriented workshops Modified lessons curriculum accommodate diverse learners using strategies peer-assisted learning group work Executive Advisor 08/2015 Current Company Name – City State Portfolio management realizing 20-25% annually 5 year period Research Analytics Provide relocation services client's families Take clients though Time Asset Restructuring System Developed anti-fragile contingency recovery strategies prepare company clients Black Swan Events Planned launched large-scale events boosted revenue 15% Implemented process improvements automate office operations, including record tracking mobile apps Improved office efficiency effectively managing internal communications correspondence Maintained work structure drafting work contracts Education M. Ed Teaching 2016 University California Los Angeles City State Master's degree Elementary Education Teaching Bachelor Arts Psychology 2003 The University New Mexico City Studio Arts Santa Monica College City State Skills Instructional Design, Teaching, Progress Monitoring, Course Development Evernote, Slack, Social Media, Excel, Outlook, Adobe Photoshop Management: Staff, Projects, Daily Scheduling Financial Analysis, Security Trading, Portfolio Managament, Liability Structuring Research, Analysis, Planning Work History Teacher 08/2014 Current Company Name – City State Teaches classes accordance requirements approved courses study expected student progress expectations Uses information individual students' academic strengths, needs, progress planning Designs activities engage students cognitively challenging work aligned standards Uses resources promote high levels learning student engagement classroom environment Closely monitors student learning order understand students progressing toward learning objectives provides students instructive timely feedback moves learning forward Establishes classroom environment safe supportive, risk-taking encouraged, students feel free contribute ideas, teacher student interactions respectful polite promote positive learning environment students Initiates participates Individualized Education Plan IEP meetings administrators, faculty, parents, parties involved develop IEP eligible students Utilizes District approved behavior modification techniques implement IEP goals continually monitors student progress toward IEP goal achievement Maintains established policies procedures reporting incidents e.g., child abuse, substance abuse, harassment, violence Communicates families create partnerships around student learning providing information instructional programing progress student Fostered team collaboration students group projects Mathematics, ELA, History Evaluates performance subordinate personnel Robotics Design Instructor 08/2012 09/2014 Company Name – City State Provided clear informative lectures working Robotics kits, programming, theory Increased educational expertise knowledge design participating instructor-oriented workshops Modified lessons curriculum accommodate diverse learners using strategies peer-assisted learning group work Executive Advisor 08/2015 Current Company Name – City State Portfolio management realizing 20-25% annually 5 year period Research Analytics Provide relocation services client's families Take clients though Time Asset Restructuring System Developed anti-fragile contingency recovery strategies prepare company clients Black Swan Events Planned launched large-scale events boosted revenue 15% Implemented process improvements automate office operations, including record tracking mobile apps Improved office efficiency effectively managing internal communications correspondence Maintained work structure drafting work contracts",TEACHER
"CLIENT RELATIONS ADVOCATE Career Overview Seeking challenging rewarding career Customer Service would utilize acquired knowledge, training skills achieve career growth potential advancement. Dedicated Customer Service Representative motivated maintain customer satisfaction contribute company success. Extensive experience includes performing needs assessments, gathering appropriate documents assess efficiency, analyzing processes procedures. Core Strengths Responsible Bilingual English/Spanish written spoken Data Entry Microsoft Word, Excel, Power Point, IUX Type 47 Words Per Minute 10-Key Calculator Strong organizational skills Telephone Experience Punctual Hard Worker Good Listener Follows Directions Team Player Energetic work attitude Accomplishments Customer Assistance Worked company systems IUX diligently completed assigned tasks, working overtime needed. Customer Service Researched, calmed rapidly resolved client conflicts prevent loss. Work Experience October 2009 March 2015 Company Name City State Client Relations Advocate Answer telephones give information callers, take messages, transfer calls appropriate individuals. Create, maintain, enter information databases. Set manage paper electronic filing systems, recording information, updating paperwork, maintaining documents, attendance records, correspondence, material. Operate office equipment, fax machines, copiers, phone systems arrange repairs equipment malfunctions. Greet visitors callers handle inquiries direct appropriate persons according needs. Maintain scheduling event calendars. Schedule confirm appointments clients, customers, supervisors. Conduct searches find needed information, using sources Internet. Operate telephone switchboard answer, screen, forward calls, providing information, taking messages, scheduling appointments. Hear resolve complaints customers public. Schedule appointments maintain update appointment calendars. April 2005 February 2011 Company Name City State Respite Care Provider Provide care mentally disturbed, delinquent, handicapped children. Operate in-house day-care centers within businesses. Assist preparing food serving meals refreshments children. Help children homework school work. Read children teach simple painting, drawing, handicrafts, songs. Organize store toys materials ensure order activity areas. Maintain safe play environment. Dress children change diapers. Observe monitor children's play activities. Communicate children's parents guardians daily activities, behaviors, related issues. Sanitize toys play equipment. Keep records individual children, including daily observations information activities, meals served, medications administered. Care children institutional setting, group homes, nursery schools, private businesses, schools handicapped. May 2000 October 2006 Company Name City State Customer Service Direct coordinate activities businesses departments concerned production, pricing, sales, distribution products. Manage staff, preparing work schedules assigning specific duties. Establish implement departmental policies, goals, objectives, procedures, conferring board members, organization officials, staff members necessary. Determine goods services sold, set prices credit terms, based forecasts customer demand. Perform sales floor work, greeting assisting customers, stocking shelves, taking inventory. Manage movement goods production facilities. Confer customers telephone person provide information products services, take enter orders, cancel accounts, obtain details complaints. Keep records customer interactions transactions, recording details inquiries, complaints, comments, well actions taken. Check ensure appropriate changes made resolve customers' problems. Resolve customers' service billing complaints performing activities exchanging merchandise, refunding money, adjusting bills. Receive payment cash, check, credit cards, vouchers, automatic debits. Issue receipts, refunds, credits, change due customers. Assist customers providing information resolving complaints. Count money cash drawers beginning shifts ensure amounts correct adequate change. Establish identify prices goods, services admission, tabulate bills using calculators, cash registers, optical price scanners. Greet customers entering establishments. Answer customers' questions, provide information procedures policies. Calculate total payments received time period, reconcile total sales. Process merchandise returns exchanges. Monitor checkout stations ensure adequate cash available staffed appropriately. Assist duties areas store, monitoring fitting rooms bagging carrying customers' items. Maintain clean orderly checkout areas complete general cleaning duties, mopping floors emptying trash cans. Sort, count, wrap currency coins. Supervise others provide on-the-job training. Stock shelves, mark prices shelves items. Bag, box, wrap, gift-wrap merchandise, prepare packages shipment. Compute record totals transactions. Offer customers carry-out service completion transactions. Educational Background Maric College City State US Certificate Medical Coding Billing Medical Coding Billing Certificate: Medical Coding Billing Sep 2007 Maric College San Diego, CA (Now Known As Kaplan College) C. Crawford Senior High School City State US High School Diploma High School Diploma Jun 2000 Will C. Crawford Senior High School San Diego CA San Diego Job Corps City State US Certificate Office Business Office Business Certificate: Office Business Jun 2002 Job Corps Imperial Beach, CA South Western College City State US Child Development South Western College Chula Vista, CA Certifications Medical Coding Billing Certificate, Office Business Certificate, High School Diploma Languages Bilingual English/Spanish written Spoken Skills Greet, Telephone Customer Service, Cash, Credit, Sales, Vouchers, Optical, Payments, Training, Inventory, Pricing, Billing, Forecasts, Greeting, Sales Floor, Stocking, Correspondence, Databases, Filing, Telephones, Painting, Client Relations, Clients, Schedule Appointments, Scheduling, Switchboard, Cashier, Accounting, Answering, General Office, General Office Duties, Inventory Records, Payroll, Process Payroll, Purchase Orders, Customer Service, Data Entry, Excel, Microsoft Word, Punctual, Receptionist, Retail Sales, Team Player, Word, Coding, Medical Coding",ADVOCATE
"SENIOR VP INFORMATION TECHNOLOGY Executive Profile CORE SKILLS Demonstrates ability strong leader fast paced environment strong interpersonal skills, written oral, positive attitude toward sharing expertise assisting others learn. Exceptional ability manage group individuals, coordinate distribute daily tasks unexpected issues may arise An organized, detail-oriented, conscientious self-starter, able strategize prioritize effectively accomplish multiple tasks stay calm pressure Creative, resourceful flexible, able adapt changing priorities maintain positive attitude strong work ethic Skill Highlights Expertise Technology Optimization Budgeting Operational Cost Team-Building, Training, Leadership Goal-Setting Business Planning Policy Procedure Creation Conflict Resolution Management Productivity, Efficiency, Performance Improvements IT Security Project Management Vendor Relations Data Center Operations Operating Systems: Windows 7, XP, Server 2013, 2008, 2003, Microsoft Active Directory, SharePoint, Exchange Server: 2003, 2007, 2013, VM Ware, Trend Micro, Cisco Infrastructure Routers Switches, Palo Alto, EMC storage solutions, Data Center Management Market Data Trading Systems: Open Bloomberg Server API, FactSet, Fidessa, Tethys, Lava, LEK, ICE, Tradeware, Reuters Eikon, Thomson One, Reuters Station, Instinet, NASDAQ Trader, Advent Professional Experience Senior VP Information Technology 08/2014 09/2015 Company Name City State Experienced technology leader expertise managing aspects front back office systems Financial Services Industry. A solid leader utilize diverse background information technology business management skills create winning teams support mission-critical infrastructure SVP, Head Technology Infrastructure U.S. Direct information technology operations global Institutional sales, trading firm specializing high yield distressed debt, convertible bonds, international bonds, investment grade debt asset-backed securities Coordinated relocation setup primary NYC office location new office space, included entire hardware refresh network desktop equipment Led migration existing legacy site-to-site VPN network U.S consisted 6 branch offices Toronto based MPLS network conjunction NYC office relocation Managed implementation NJ data center high availability critical U.S. trading operations, migrated direct client wires data center Implemented VM environment reduced hardware, energy, licensing costs saving $1.5M capital expenditure Managed migration legacy PBX telecommunications system implemented VoIP video conferencing Coordinated setup configuration 3 new branch offices Houston, TX, Stamford, CT, New Orleans, LA Implemented disaster recovery plan would make Stamford, CT branch office DR site NYC office Managed negotiated new renewal vendor support contracts Managed Bloomberg terminal contracts FIX connections SSEOMS equity trading, TOMS sell-side fixed income derivative trading Member GMP steering committee approval, planning, prioritization future IT projects. Chief Information Officer 01/2006 08/2014 Company Name City State Managed technology institutional trading firm, specializing Fixed Income Equities products. Responsible strategy, support technology initiatives dynamic trading environment resulting maximum system availability responsive customer support. Worked closely Fixed Income Equities traders, sales, analysts senior management. Motivated direct reports instilled culture teamwork aid support administration shared network telecommunications infrastructure firms 8 branch offices U.S Established policies procedures implemented change control process iron issues related new hardware software rollouts Managed negotiated new renewal IT related contracts various vendors Successfully implemented provided managerial oversight disaster recovery business continuity plan Facilitated weekly meetings upper management communicate project status, targets, issues Negotiated implemented new order management trading system coordinated migration existing FIX connections new OMS Managed successful replacement core infrastructure appliances negotiated costs vendor given limited budget, coordinated design construction powerful UPS core infrastructure providing 3 hours up-time event power outage allow mission critical systems remain functioning main power restored Planned implemented replacement legacy web security appliances Cisco ASA IronPort appliances reducing network vulnerability, allowing traders secure remote access network resources Upgraded primary secondary network circuits due growing business relieving network latency issues. IT Support Manager 02/2001 06/2006 Company Name City State Worked directly vendors implement/upgrade market data software hardware Coordinated successful PC hardware operating system upgrade branch offices Managed administered upgrade Microsoft Exchange email system included hardware replacement server software upgrades Managed daily incremental backups critical files, mail servers, coordinated off-site storage backup tapes Set standards ordered equipment firm including PCs, servers network peripherals Managed market data entitlements, FIX connections new systems traders Participate FINRA 'in-house' audits, requests regulation requirements. Education B.S Computer Science 1999 Montclair State University Computer Science Skills Active Directory, API, backup, Bloomberg, bonds, Budgeting, budget, business management, Business Planning, Cisco, hardware, Conflict Resolution, contracts, client, customer support, design construction, disaster recovery, email, Equities, equity, senior management, Fidessa, Financial, Fixed Income, GMP, Goal-Setting, information technology, Leadership, Team-Building, managerial, managing, Market, meetings, access, Exchange Server, Microsoft Exchange, mail, office, SharePoint, Windows 7, migration, network hardware, network, Operating Systems, operating system, Optimization, order management, PBX, PC hardware, peripherals, policies, Project Management, Reuters, Routers, sales, securities, servers, strategy, Switches, teamwork, telecommunications, Trading Systems, trading system, Trend, upgrades, upgrade, Vendor Relations, video conferencing, VPN, VM, VoIP",INFORMATION-TECHNOLOGY
"GUEST LECTURER Accomplishments Heart Zones Level 1 Personal Trainer Galter LifeCenter 2005 Current DIANA DIMAS PAGE !2 North Park University 2011 ­ Current Group Exercise Instructor Certifications: BOSU, Schwinn Cycling, Group Power, Group Step, Group Active, Group Core, Group Ride, R30, Group Groove, Shockwave, Arthritis Chair, Matter Balnce Galter LifeCenter 2005 Current North Park Univeristy 2013 ­ Current PUBLICATIONS AND PAPERS Building Personal Fitness Strategy"" Galter LifeCenter Member Newsletter 2010. Experience Guest Lecturer Company Name Strength Conditioning 2013, 2014 Personal Health 2014 Guest Speaker: Introduction Sports Management. Fitness Supervisor January 2014 Galter LifeCenter 2010 ­ Current Responsible supervising and/or performing day day functions Fitness Specialists, Fitness Coaches, Interns, Fitness Consults overall safety fitness floor. Hire, train, evaluate fitness specialists interns, compile report outcome metrics, monitor quality fitness testing aspects. Fundamental Fitness Instructor Galter LifeCenter. Instructor: Teach fundamentals exercise fitness. principles beginner exercisers adults chronic. diseases. Personal Trainer January 2011 Current Education M.A Physical Education 1 2011 North Park University Physical Education B.A Psychology Sports Medicine Fitness Management 1 2003 North Park University Psychology Sports Medicine Fitness Management Languages English Spanish ­ speak fluently read/write basic competence Skills basic, Council, English, Instructor, LANGUAGES, Speaker, quality, read, safety, Spanish, supervising Professional Affiliations ACE Certified Personal Trainer since 2005",FITNESS
"Marilyn Hunter Summary Focused providing professional service support every office visitor. Diligent scheduling appointments, managing packages routing mail recipients. Positive nature excellent people skills. Flexible hard worker ready learn contribute team success. Skills Behavior modeling Compliance Leadership Teambuilding Work ethic Multitasking Active listening Troubleshooting Individualized care Multi-line telephone skills Office equipment operations Organization efficiency Meticulous organized Security understanding Experience Substitute Teacher Company Name City State 08/2015 03/2020 Enforced classroom routines keep students schedule operating consistent level. Implemented lesson plans assigned classroom teacher educate students key concepts. Provided notes reports school day activities primary teacher. Requested substitute teacher based excellent referrals trusted performance. Engaged students discussions promote interest drive learning. Educated students various subjects provide seamless transition absence head teacher. Maintained student attendance assignment records prevent lapses teacher absences. Differentiated classroom small group instruction meet needs students various learning styles abilities. Helped students build learning study skills achieve educational goals. Engaged students boosted understanding material using focused instructional strategies hands-on activities. Reported problem students principal maintain control classroom. Managed high school classrooms teacher absences. Stayed date current regional curriculums maintain readiness long- short-term substitute jobs. Oversaw pop quizzes, material exams standardized tests facilitate instruction. Assigned homework students based curricula modified based daily progress. Promoted learning leveraging traditional modern instructional strategies. Created lesson plans address requirements state curriculum. Led group sessions reinforce concepts applications course content. Assisted fellow teachers assignment development, special projects, tests, administrative updates grading. Recorded attendance data report program managers. Taught reading, language arts, mathematics subjects utilizing course study adopted Board Education. Administered quizzes tests documented grades support accurate record-keeping. Taught students teacher absences kept lesson plans student assignments. Substituted teachers practice handling classrooms students. Elementary Computer Teacher Company Name City State 08/1999 09/2002 Created tests assignments assess student knowledge presented coursework lecture materials. Facilitated computer lab sessions, supervising tasks penetration testing, coding script creation. Developed lectures addressing variety computer science topics engage educate students. Built expanded knowledge IT trends attending professional events, including workshops, seminars conferences. Assisted students developing thesis topics offering suggestions contacting appropriate research sources. Instructed students use technology tools equipment well methods accessing information. Set maintained classroom computers equipment. Provided instruction professional technology use web etiquette. Devised project-based assignments create opportunity hands-on practice skill building. Scored student assignments measure comprehension. Attended seminars workshops discover latest advances computer education. Crafted educational, straightforward visually appealing slideshow presentations guide lectures. Evaluated adjusted course curriculum based student overall performance assessments. Receptionist Company Name City State 08/1998 06/1999 Scheduled confirmed appointments. Answered directed incoming calls using multi-line telephone system. Delivered administrative support team members, including making copies, sending faxes, organizing documents rearranging schedules. Maintained daily calendars, set appointments clients planned daily office events. Sorted incoming mail directed correct personnel day. Oversaw office inventory restocking supplies submitting purchase orders. Screened verified visitors identification credentials purpose visit maintain security personnel office environment. Prepared packages shipment generating packing slips setting courier deliveries. Directed oversaw office personnel activities. Answered phone calls, provided information callers connected callers appropriate people. Welcomed patrons front desk engaged friendly conversations conducting check-in process. Managed customer complaints rectified issues complete satisfaction. Managed office paperwork, including scanning documents routing business correspondence. Pulled organized requested documentation. Greeted visitors directed appropriate areas, verifying reasons visit verified information. Determined needs visitors provided information solutions. Signed packages, recorded deliveries distributed personnel. Delivered key administrative support coworkers, taking additional tasks peak times. Maintained accurate bookkeeping important files ran reports delivered updates occupancy revenues supervisor. Maintained office safety screening visitors, updating logs issuing temporary passes. Education Training Albany State University City State 05/1986 Bachelor Science Psychology",TEACHER
"GRAPHIC DESIGNER Summary Driven Graphic Artist adept managing heavy workloads focusing designing creative, visually-appealing graphics. Focused, extremely organized, comfortable working fast-paced, deadline-driven environments. Expert preflighting optimizing artwork high-quality print-ready files. Skilled variety designs, logos marketing packages, always keeping latest design trends latest technology. Accustomed surpassing expectations deadline-driven environments always open criticism attitude every idea lead greater, bigger ideas. Technical Skills Qualifications Adobe Creative Suite, Adobe InDesign, Adobe Illustrator, Adobe Photoshop, Adobe Acrobat, QuarkXpress, Dreamweaver, HTML Coding, CSS, Microsoft Office Suite, Promotional Materials, Extensive Direct-Mail Experience Relevant Skills Self-Motivated, Sense-of-Humor, Conceptual Thinker, Attention-to-Detail, Strong Design Sense, Resourceful Researcher, Advanced Typography Knowledge Leadership Skills, Friendly Attitude, Professional Behavior, Expert Juggling Skills, Creative Artistic, Resourceful Researcher, Quick Learner, Time Management Experience 07/2012 10/2015 Graphic Designer Company Name City State Prepared layouts drawings compliance established templates design standards. Designed unique print materials, including advertisements, brochures logo designs. Designed web pages, graphic elements infographics email newsletters. 05/2009 02/2015 Graphic Designer Company Name City State Designed unique print materials, including advertisements, brochures logo designs. Prepared layouts drawings compliance established templates design standards. Contributed ideas strategic conceptual brainstorming sessions. Recommended techniques, methods media best suited produce desired visual effects. Prioritized graphic workload effectively coordinated multiple projects. 01/2006 05/2009 Art Director Company Name City State Created visuals appeal leaders big data high-tech world. Created look feel organization's online presence social media forums. Developed templates e-newsletters, presentations reports. Designed unique print materials, including advertisements, brochures logo designs. Designed artistic signage special corporate events. Created communications collateral, including web pages, brochures fliers. Developed, designed produced corporate newsletters promotional direct mail items directed marketing. Created graphic materials company website. 02/2005 12/2006 Art Director Company Name City State Determined styles, size arrangement illustrations graphics. Planned produced marketing materials, including catalogs, handbooks charts. Prioritized graphic workload effectively coordinated multiple projects. Developed creative graphics simplified complex messages. Prepared layouts drawings compliance established templates design standards. Contributed ideas strategic conceptual brainstorming sessions. 12/2003 02/2005 Art Director Company Name City State Contributed ideas strategic conceptual brainstorming sessions. Designed unique print materials, including advertisements, brochures logo designs. Collaborated team designers offer improvements direction others' projects. Adhered corporate brand guidelines preparing graphic materials. Prioritized graphic workload effectively coordinated multiple projects. Consistently adhered internal delivery schedules. 12/2002 12/2003 Art Director Company Name City State Designed unique print materials, including advertisements, brochures logo designs. Collaborated team designers offer improvements direction others' projects. Contributed ideas strategic conceptual brainstorming sessions. Recommended techniques, methods media best suited produce desired visual effects. Prioritized graphic workload effectively coordinated multiple projects. Determined styles, size arrangement illustrations graphics. 02/2001 12/2002 Production Artist Company Name City State Prepared layouts drawings compliance established templates design standards. Meticulously followed corporate brand guidelines enable brand consistency across campaigns marketing programs. Prioritized graphic workload effectively coordinated multiple projects. 01/2000 02/2001 Production Artist Company Name City State Prepared layouts drawings compliance established templates design standards. Meticulously followed corporate brand guidelines enable brand consistency across campaigns marketing programs. Prioritized graphic workload effectively coordinated multiple projects. 07/1999 01/2000 Graphic Designer Company Name City State Prepared layouts drawings compliance established templates design standards. Meticulously followed corporate brand guidelines enable brand consistency across campaigns marketing programs. Prioritized graphic workload effectively coordinated multiple projects. Developed templates e-newsletters, presentations reports. Coordinated content production delivery managers launch carrier-approved content worldwide. 04/1999 07/1999 Creative Internship Company Name City State Contributed ideas strategic conceptual brainstorming sessions learned award-winning agency operated. Education 2001 Bachelor Science Journalism Marketing Texas A&M University City State United States Computer art design courses, visual communication courses, studio art courses.",DESIGNER
"ACCOUNT MANAGER Highlights Excellent verbal written communication skills Ability successfully complete multiple tasks concurrently Superior organization skills Exemplary interpersonal skills Punctual reliable Exceptional Computer Proficiency Microsoft Office (Word, Access, PowerPoint, Excel) Internet Research Social Media CisionPoint EVENTS: PROGRAMS: 2012 Academy Award Gifting Suite Experience Account Manager February 2013 Current Company Name － City State Enter advertising insertion orders online systems (Salesforce Fattail) Create monthly advertiser reports reporting advertisement metrics Schedule online advertisements Newsletters throughout year Manage forecast budget reports Travel Tradeshows represent brand Assist monthly billing Work advertising proposals competitive reports Manage distribution circulation Print Pull online advertisement data database (IMS) Create Presentations, Event invites Product Decks. Media Coordinator June 2012 January 2013 Company Name － City State Coordinate, review, edit various portions 50+ domestic international medical trade digital publications, including e-newsletters, product showcases, supplier bulletins, trade-show advisories, etc. Manage ad materials newsletters advertisers, including requesting ad materials advertisers ensuring deadlines met considering review, edit deployment schedules Coordinate advertisements including text, copy digital medial e-newsletters ready production/publication Process log ad materials internal ad tracking production computer program newsletter assembly Review ad materials test newsletters ensure functional deployment Assemble monthly ad close reports newsletter end month via excel facilitate production newsletter Provide diverse customer service assistance company liaison advertisers Check edit ad materials ad specifications accurate size, copy, image resolution hyperlinks. Supervising Production Coordinator July 2011 June 2012 Company Name － City State Responsible creative development execution product placement film television Read develop script breakdowns client product placement opportunities Accountable organization documentation client placement activity update reports Lead developing presenting monthly product placement presentations Digitally create ""Set Still"" reports, client brochures, event invitations Key liaison clientele studio; provide complete script product analysis placement Manage delivery confirmation effective product placements appropriate studios (including Warner Bros., Paramount, Universal, CBS-Radford, etc.) Assist planning execution delivered product support high-profile celebrity events; develop celebrity relationship product creatively logistically. Production Intern February 2011 June 2011 Company Name － City State Perform diverse administrative organizational tasks Organize production distribution scripts Conduct online research Type camera scripts shot cards Support staff projects development and/or distribution. Public Relations Intern February 2010 June 2010 Company Name － City State Responsible social networking (Twitter) Distribute product pitches press (newspapers, magazines, bloggers) Research environmentally friendly (""green"") beauty companies Obtain, update organize client contact information Compile review expense reports accuracy completeness Compile distribute client press clips Organize distribute product samples press releases media outlets. Marketing Intern September 2009 January 2010 Company Name － City State Diverse marketing assistance fast growing internet radio station 11 premium radio stations Responsible social networking (Twitter, Facebook, blogs) updates 11 stations Upload, mix, qualification tags, album art, etc. online music library Record commercial spots promos broadcasted music breaks Help organize create play list various online radio stations Develop pitch ideas potential sponsors. Admissions Assistant September 2008 June 2010 Company Name － City State Assist students, faculty university administration various admission policies, procedures activities. Accountable organization administration student applications. Responsible scanning indexing documents database. Education Bachelor Arts Public Relations Journalism Seton Hall University － City State GPA: Cum Laude Public Relations Journalism Cum Laude Skills administrative, Adobe Photoshop, Premiere, ad, advertisements, advertising, product analysis, art, assembly, billing, brochures, budget, Chinese, interpersonal skills, competitive, clientele, client, customer service, database, delivery, creative development, documentation, edit, Fame, fast, film, functional, image, IMS, indexing, marketing, materials, Access, Excel, Microsoft Office, PowerPoint, Word, networking, Newsletters, newsletter, newspapers, Internet Research, online research, Oracle, organizational, organization skills, camera, policies, presenting, Presentations, press, press releases, proposals, publications, publication, radio, Read, reporting, Research, scanning, scripts, script, television, Type, Video, written communication skills Professional Affiliations Order Omega Greek Honor Society Member Alpha Phi Sorority Member March 2007- Present Marketing Club Member January 2009- Present Relay Life Participant April 2007, 2008, 2009, 2010 SHU 500 Volunteer September 2006, 2007, 2008, 2009",PUBLIC-RELATIONS
"CONSULTANT Career Focus Business Professional acutely focused customer service network building. Promptly develops vital relationships needed operate succeed sales field. Manager expertise delivering support services resolving customer complaints. Over seven years experience Real estate development. Also quick study, ability easily grasp put application new ideas, concepts, technologies. Exceptional organizational, communication, interpersonal, analytical, problem resolution skills. Thrive independent collaborative work environments. Proficient use computer applications including MS Word, Excel, PowerPoint Access, well AutoCAD ACT. Summary Skills Training development Employee relations Compensation administration Performance management strategies Human resources audits Maintains confidentiality HRMS National Human Resources Association Homeowners insurance knowledge Excellent communicator Deadline-driven Marketing sales specialist New program promotion implementation Procedure development Human Resources Information Systems (HRIS) Accomplishments Experience includes 1,000 physical property inspections. Promoted City Counsel liaison fifteen months. Professional Experience Consultant May 2011 Current Company Name － City State Maintain in-house clients, obtain customer referrals continuously build relationships. Recruited interviewed 30-60 applicants per 30 days. Customize Benefit plans individuals company employees based current health financial needs, family history budget. Administer following benefit programs: Medical, Dental, Life, Accident, Short Long-Term Disability. Serve clients supportive service. Promoted agency products customers person, telephone writing. Explained premiums owed policyholders, agents underwriters. Advised Implementation payroll tax systems Recruited hired international contract workers Advised managers organizational policy matters recommend needed changes. Query data generate data clients Conducted benefits administration benefit-eligible employees. Identified prospective customers using lead generating methods performing average 25 calls per day. Assisted creation vendor contracts outside vendors. Responded customer inquiries timely manner. Advised managers organizational policy matters recommend needed changes. link management employees handling questions, interpreting administering contracts helping resolve work-related problems. Loan Consultant Developer Feb 2009 Oct 2014 Company Name － City State Adhered federal state compliance guidelines relative retail mortgage lending. Determined appropriate rate locks, issuance disclosures, overage underage waivers fee waivers. Developed close relationships area realtors promoted builders boost referral network. Assisted senior-level credit officers complex loan applications. Analyzed applicants' financial status, credit property evaluation determine feasibility granting loan. Developed tool track monitor personal sales opportunities, deals progress finished contracts. Negotiated contracts coordinate lenders, attorneys inspectors. Diligently reviewed specialty loan portfolio compliance reporting requirements. Performed daily maintenance loan applicant database.Planned executed operational audits various business areas using risk-based audit methodology. Delivered informational sales presentations potential investors build symbiotic client relationships. Researched banking guidelines statutory requirements stay updated new laws applications. Generated new accounts implementing effective networking content marketing strategies. Organized weekly sales reports sales department track product success. Managed project budget 2.4 million Defined project deliverables monitored status tasks. Assisted Builders developers potential projects scheduling ,utility assignments TXDOT issues. Created financial analysis reports commercial real estate, borrowers' financial statements, lease reviews market research. Process Lead May 2013 Jun 2014 Company Name － City State Answered employee questions regarding unionization attendance issues resolved issues. Provides technical sales support assure successful customer integration implementation established company products consistently exceeding monthly individual group metrics Conducted new employee orientation foster positive attitude toward organizational objectives. Directed personnel, training labor relations activities. Answers customer inquiries concerning system software applications provides software development consultation prospective users. Understands, develops delivers systems/applications solutions customers business, information, technical educational needs. Subject Matter Expert several field applications. Recommend implement new methods, techniques, and/or procedures. Analyzes practices, procedures data determine answers technical issues. Project lead various assignments tasks. Tracked negative communication organization websites blogs developed strategies addressing it. Implemented payroll options temporary contract employees. Received company Employee Performance Award maintaining record sales achievement 20% growth three months row. Participated various incentive programs contests designed support achievement production goals. International Human Resource Manager Apr 2009 Mar 2011 Company Name － City State Directed personnel, training labor relations activities. Recruited specific roles within departments based budget. Facilitated recruitment activity global nature requiring knowledge different legislation, pay practices, opinion government policies procedures Upsold add-on services existing customers, generating incremental revenue 250,000 per year. Verified approved payroll wires manual check request administer quarter-end year-end process includes auditing W-2s, review quarter end year end reports, preparing corrected W-2s, review wage tax registers, working vendor ensure tax returns filed correctly Responsible assisting 401K, internal, external audits reconciliation 401k files payroll registers Responsible maintaining integrity personnel data 500 – 4800 employees based client processing multi-state payrolls (weekly, biweekly union) via ADP Enterprise Ensured processing unemployment compensation Partnered payroll vendor ensure accurate timely preparation filing monthly, quarterly, annual tax reports. Coordinated international domestic employees, including preparation invitation letters, confirmation schedule, managing logistics program Coordinated activities facilitated timely delivery payroll, benefits, employee relations, training development, legal compliance services Consulted clients evaluated worksite HR services. Developed, implemented delivered service plans, capturing clients' objectives. Facilitated applicable training programs developed required business units. Assisted business units implementing training specific environment Prepared sent offer letter, employment agreements, benefit information, visa check list, boarding documents new hires Provided accurate information ERISA reporting. Verified I-9 documentation time hire receipt Adviser maintain accurate records conducted quarter I-9 reports annual audits Worked HRIS vendor customize system according client need(SAP, Ultipro, Ceridian, Pay express) Consulted management staff identify issues problems confronting department offer suggestions human resource development organizational development Advised managers organizational policy matters recommend needed changes. Reviewed contracts appropriateness adherence internal policies regulations Identified staff vacancies recruited, interviewed selected applicants. Processed rehires, transfers, terminations, garnishments withholdings. Managed company tax payments organization 32 million annual revenue. Worked HR advisor's HR representatives establishing consistent hiring practices. Real Estate Inspector Aug 2006 Apr 2009 Company Name － City State Coordinated enforcement application various codes, ordinances technical specifications assure conformance plans Established maintained cooperative relationships representatives community, consumer, employee public interest groups. Prepared submitted annual report finances administrative activities city. Tested soil determine adequacy strength concrete, asphalt steel foundations. Gathered relevant materials bid processes coordinated bidding contract approval. Advised project manager regarding construction material costs quantity calculations. Drafted action plans led meetings department executives review project status proposed changes. Collaborated contractors clients on-site engineer single multi-family projects Kept up-to-date, thorough accurate case files. Presented agenda items 4 meetings per week. •Researched evaluated plans, specifications drawings •Performed investigations prohibited work. Issued citations, correction notices recommendations •Ensured housing expenditures complied budgets maintained •Worked general public, contractors technical professionals ensure City Regulations, Policies Procedures adhered understood •Drafted RCA's Monitored costs, timescales resources used achieve department city dead lines. •Developed bid packages RFI's required contractors submit project proposals Facilitated processing RFI's, submittal samples among general contractor, owner owner's consultants. Assisted public relations, media relations crisis communications campaigns. •Prepared work repair specifications quotes cost analysis construction process Managed project budget 42,000 per single family project 8.5 million per multifamily project. Met clients one-on-one determine necessary services make appropriate treatment recommendations. Collaborated team members identify accomplish HUD-program objectives. Loan Officer Apr 2006 Feb 2009 Company Name － City State • Processed loan applications including reviewing financial information reported determining financial status ability pay Created financial analysis reports commercial real estate, borrowers' financial statements, lease reviews market research. Generated 60-80 leads weekly. Produced 2.4 million net sales volume average month. • Ensured loan requests within policy procedure guideline properly prepared, documented approved Adhered federal state compliance guidelines relative retail mortgage lending. Researched insurance information flood certificates. • Prepared promissory notes, repayment schedules support documents required federal regulations • Counseled loan applicants recipients regarding diversity loans available • Prepared assisted preparation reports Determined appropriate rate locks, issuance disclosures, overage underage waivers fee waivers. Complied regulatory requirements including Bank Secrecy Act, Anti-Money Laundering, OFAC, USA Patriot Act, Privacy Act Community Reinvestment Act. Reviewed 40 financial statements week. Built knowledge latest banking products services Home buyer programs, FHA ,VA payment assistance Advanced user Calyx sales management software, generating pipeline account reports weekly. Education Certification Human resource 2104 Rice University/ Susan B Glasscock － City State USA Professional Human Resources (PHR) Certificate Certification Mortgage 2003 Champions School Real Estate － City State USA Bachelor Science Civil (Environmental) Engineering 1999 Rutgers University － City State USA Professional Affiliations SHMR",CONSULTANT
"SALES CONSULTANT, INTERIOR DESIGNER Professional Summary Results-oriented sales professional eager join reputable organization. Hardworking consultant gifted turning prospects clients delivering exceptional presentations. Engaging personable expertise managing key milestones delivering exemplary customer service. Highly enthusiastic ability absorb information rapidly make correct response. Skills Persuasive communication Prospect qualification Retention strategies Exceptional Customer Service Sales Work History Sales Consultant, Interior Designer 01/2018 12/2020 Company Name – City State Assisted clients budget considerations made recommendations furniture, custom made leather sofas accessories items. Developed space planning concepts, color palette selections leather presentations. Used consultative sales approach understand customer needs recommend relevant offerings. Created detailed sales presentations communicate product features market data. Assisted walk-in traffic identifying financial needs goals provide customized solutions. Collaborated vendors align style consistency marketing materials. Promoted customer satisfaction byunderstanding needs increased sales. Designer, Sales Consultant 03/2016 09/2017 Company Name – City State Worked sales team collaboratively reach targets, consistently meeting exceeding personal quotas. Demonstrated products show potential customers benefits advantages encourage purchases. Established new customers. Developed space planning concepts, color palette selections textile presentations. Created professional presentations using La-z-boy software creatively communicate design intent direction. Answered product questions up-to-date knowledge sales store promotions. Interior Decorator, Self Employed 01/2005 02/2015 Company Name – City State Advised clients styles, layouts, budgets overall designs. Furnished designed residential properties consulted clients determine decorating needs preferences. Maintained knowledge constantly changing interior design trends products. Assistant VP PR With Investors 01/2011 02/2014 Company Name – City State Attracted increased new members organizational targeting marketing campaigns specific audiences. Participated trade shows America Canada recruit retain prospects. Seasonal job. Custom Made Furniture Salesperson, Designer 03/2001 12/2004 Company Name – City State High end interior design firm specializing French Provence custom homes Los Angeles area Orange County. Education Bachelor Science Accounting And Finance Moscow Finance University City Interior Decorator Interior Design Interior Decorators Institute City Personal Trainer And Nutritionist Athletic Training And Nutrition 02/2014 NASM City Skills Persuasive communication Prospect qualification Retention strategies Exceptional Customer Service Sales Work History Sales Consultant, Interior Designer 01/2018 12/2020 Company Name – City State Assisted clients budget considerations made recommendations furniture, custom made leather sofas accessories items. Developed space planning concepts, color palette selections leather presentations. Used consultative sales approach understand customer needs recommend relevant offerings. Created detailed sales presentations communicate product features market data. Assisted walk-in traffic identifying financial needs goals provide customized solutions. Collaborated vendors align style consistency marketing materials. Promoted customer satisfaction byunderstanding needs increased sales. Designer, Sales Consultant 03/2016 09/2017 Company Name – City State Worked sales team collaboratively reach targets, consistently meeting exceeding personal quotas. Demonstrated products show potential customers benefits advantages encourage purchases. Established new customers. Developed space planning concepts, color palette selections textile presentations. Created professional presentations using La-z-boy software creatively communicate design intent direction. Answered product questions up-to-date knowledge sales store promotions. Interior Decorator, Self Employed 01/2005 02/2015 Company Name – City State Advised clients styles, layouts, budgets overall designs. Furnished designed residential properties consulted clients determine decorating needs preferences. Maintained knowledge constantly changing interior design trends products. Assistant VP PR With Investors 01/2011 02/2014 Company Name – City State Attracted increased new members organizational targeting marketing campaigns specific audiences. Participated trade shows America Canada recruit retain prospects. Seasonal job. Custom Made Furniture Salesperson, Designer 03/2001 12/2004 Company Name – City State High end interior design firm specializing French Provence custom homes Los Angeles area Orange County.",DESIGNER
"DIGITAL MARKETING SPECIALIST Summary Digital marketing professional experienced sales, marketing account management. Google AdWords Analytics certified skills including PPC/SEM, lead generation, analytics, SEO, social media, landing page optimization, creative work. Out-of-the-box creative problem solver, capable meeting deadlines pressure. Detail oriented exceptional communication skills (verbal/written). Skills Digital Marketing Strategy Search Engine Marketing Search Engine Optimization Social Media Marketing Experience 06/2017 Current Digital Marketing Specialist Company Name － City State Maintain clients' online presence, ensuring products services effectively communicated target audiences. Optimize advertising spending implementing proper Adwords account structures, negative keywords, A/B split testing. Use Google Analytics data modify site content, achieve goals, reach KPI's, including CPC, CTR, quality score, ROI. Familiar SEO strategies like competitive keyword research, domain authority analysis, link building. 02/2016 07/2017 Store Manager Company Name － City State Supervises motivate team members meet daily high standards cleanliness, efficiency, customer service times. Manage work schedules within established budgets optimal store coverage. Monitor sales labor cost issues daily goal maximize profitability without sacrificing customer service. 09/2013 11/2015 Sales Representative Company Name － City State Responsible customer support, orders, quotations via phone, fax, email, person-to-person interaction. Meets and/or exceeds sales profit goals following sales leads, monitoring market trends growing positive reputation company. Education Training 2016 Mt. San Antonio College － City State 2017 Digital Marketing Career Blueprint － City State",DIGITAL-MEDIA
"SPECIALIST FOR WOMEN'S CHILDREN'S APPAREL Summary Area Merchandising Manager 15 year background management, hiring, developing merchandising. Highly detail-oriented organized. Areas expertise include conflict management, employee recruitment, staff development training. Highlights Have great leadership skills. Works well people. Team player, excellent leadership skills. Fast learner driven. Experience Specialist Women's Children's apparel July 2015 Current Company Name － City State Provide Customer service thru store. Merchandises fills store, according corporates standards, thru overnights early shifts. Promotes promotions makes sure customers well aware able generate sales. Help Manage store heavy traffic volumes 45 million year. provide LP awareness store carrying popular expensive brand name shoes. Merchandising Executive/ Area Executive November 2005 April 2015 Company Name － City State Opened staffed teams New stores New Florida market. Opened stores beginning process nothing buildings setting entire store less two weeks time. Interviewed, hired trained new employees. Resolved customer complaints regarding sales service stores. Managed staff, preparing work schedules assigning specific duties. Trained managers preparing weekly schedules cover aspects store. Visited stores make sure Implemented policies, goals, objectives procedures. Trained cashiers, authorizers managers cash management duties running registers. Cash handling experience making deposits, making drops daily counting various amounts money. Dealt Brinks making sure pick ups sent without Discrepancies. Placed change orders able change stores. Maintained database balance sheets, deposit slips daily basis accurately accounted monies store. Over saw opening closing store Florida area. Over saw managers prioritizing delegating assigned goals task daily basis successfully. Dealt tasks like transfers markdowns individual store requested per corporate. Worked ADP System scheduling payroll. Received shipments computer based system put store inventories, also print place price tag tickets box received. Trained receivers managers receive merchandise. Resolved issues receiving stores affect company's inventory make necessary adjustments. Loss prevention: Identify potential loss develop strategies eliminate it. Perform loss prevention interviews investigate internal theft stores. Perform loss prevention interviews provide promotions various needs stores. Trained store associates sales associates managers stores prevent loss stores aware LP. Held store meetings implement changes tasks company. Maintain database bag check logs, found censor counts, censor machine logs aware areas need covered. Performed cash audits store safes made sure discrepancies. Worked ADT security alarms alarms went off. Set alarm codes managers keys. Trained worked store security help elevate LP stores. Merchandising:Opened set ups merchandise store. Worked various fixtures display set ups achieve appeal stores. Worked various size wall standards sizes four feet walls (2 section walls) 16 feet walls (8 section walls). Worked full body half body mannequins display merchandise create full appeal, using accessories, jewelry, shoes, purses whatever created completed outfits make impact sell. Created lay stores variety merchandise reach different customers. Sectioned store walls floor set ups go theme within store. Worked managers store level merchandisers achieve appealing look store able store stocked kept full. Trained managers merchandisers aspects merchandising keep appeal fullness store. Worked heavy merchandise amounts ranging 60 boxes 130 boxes daily Monday thru Friday work week. Worked different departments store keep departments stocked. Worked departments accessories, lingerie, swim wear, casual merchandise, dressy merchandise, active wear shoes. Worked woman's clothing store ranging casual wear, business wear, dressy wear, active wear, swim wear, lingerie. Worked department breakdowns as: accessories consist jewelry, sunglasses, belts, purses, wallets, make various items. Worked shoe departments areas ranged shoe rooms non boxed shoes placed thru store. Helped buyers pick hot items accessories, swim wear shoes, I asked go shoe shows New York pick shoes Florida stores. Display mannequins trendy looks head toe customers bought whole package. Worked store volumes ranging 50,000 120,000 week. Experience fast turn overs wall floor set ups due items selling quickly ready replace merchandise right way. Prepared floor plans weekly store always fresh full. Took photographs weekly wall set ups displays.Instructed stores themes used displaying mannequins stores windows. Have experience great eye know what's fashion sells, plus. General manager September 2001 November 2005 Company Name － City State Oversaw business included sales ordering product. Placed weekly orders ranging 60,000 259,000 product. Oversaw books accountspayable. Met product executives make sure product quality. Dealt customer issues concerns. Managed 8 route drivers made sure serviced stores weekly biweekly needed. Over saw sale drivers continuously opening new accounts. Oversaw warehouse stocked kept organized maintained. Took care orders shipped Chicago Warehouse. Visited plant make sure product according standards great quality. Oversaw vehicles date codes necessary city requirements. Dealt dealerships renew buy new vehicles. Kept database records sales per week, month year. Worked accountant put monies place. Education Associate Applied Science Graphic Arts ROBERT MORRIS COLLEGE － City State USA Select One Languages Fluent English Spanish Personal Information Always willing learn welcome opportunity improve myself. Energetic love work. Trained reading behaviors knowing people honest dishonest. Fast thinker great common sense. Fast paced. Has good sense people really good hiring developing great people. Skills Accounts payable, ADP, balance sheets, Cash handling, cash management, closing, Resolve customer complaints, database, direction, drivers, English, fashion, fast, floor plans, inventory, leadership skills, Loss prevention, loss prevention, meetings, Merchandising, money, windows, Works, payroll, pick, policies, quality, Fast learner, receiving, retail, selling, sales, scheduling, Spanish, Store manager, Team player.",APPAREL
"HR MANAGER/GENERALIST Summary Background progressively responsible Human Resources experience union non-union, ISO FDA regulated manufacturing environments Knowledge State Federal employment laws Ability work effectively levels employees management, maintaining integrity, professionalism confidentiality Ability develop positive working relationships TPAs, benefit service providers, recruiting firms vendors Proficient Excel, Word, Powerpoint; experience Ceridian HRIS, Paychex ADP payroll systems Experience HR Manager/Generalist 02/2012 Current Company Name City State responsible day day HR functions leading manufacturer cryogenic reciprocating centrifugal pumps turbo-expanders approximately 200 employees Preparation weekly payroll submission Corporate Payroll Department Implement successful recruiting efforts support company growth engineering operations departments; new hire orientation; tracking monitoring temporary contract hire labor Prepare manage personnel transactions new hires, terminations, etc. Provide assistance management handling employee relations issues Conduct wage surveys determine competitive wage rates recruiting; write update job descriptions; update maintain org charts Monthly management reporting HR metrics Active member safety committee, implementing safety programs facilitating training; Wellness Program Coordinator. HR Manager 07/2008 02/2012 Company Name City State responsible day day HR functions medical device manufacturer approximately 50 employees located Corporate headquarters Lake Forest 14 service employees located Texas: Administer manage medical, dental, vision, 401(k), flexible spending, life, LTD, workers compensation liability insurance plans; coordinate renewals open enrollments; reconcile monthly billings; gather prepare information annual benefit audits Administer manage personnel transactions new hires, promotions, transfers, FMLA/CFRA leaves absence, time off, performance reviews, counseling, coaching, disciplinary actions terminations Process manage by-weekly payroll using Paychex ADP payroll systems Provide guidance counsel management handling employee relations issues including coaching investigation; communicate policies, procedures benefits employees effective timely manner Ensure Company compliance federal state labor laws; chair safety committee; implement safety programs facilitate training Develop implement successful recruiting strategies ensure optimal staffing support business; post internet job openings, work recruiting firms, conduct interviews pre-employment reference background checks employment verifications; new hire orientation; tracking/monitoring temporary contract hire labor Prepare update policies procedures necessary compliance current labor law issues, including employee forms employee handbook safety manual Conduct wage survey determine competitive wage rates; assist managers preparation review annual performance evaluations; write update job descriptions. Sr HR Representative 05/1985 07/2008 Company Name City State Responsible wide variety day day project-oriented HR functions unionized power supply manufacturing company employee population ranged 150 700. Company experience cycles tremendous growth downsizing well transition manufacturing operations state. Prepare annual salary proposal administer approved plan; participate salary surveys use results benchmark company's wages industry, maintain job descriptions organizational charts, implement salary increases compliance approved salary plan bargaining unit agreement Administer employee benefit programs; analyze current benefits programs research recommend alternatives,communicate program features, coordinate open enrollment activity, maintain records billing, track benefit costs, administer track COBRA Process requests hourly salaried salaried retirement plans; compute monthly benefit Union hourly retirement plan; work Corporate pension office coordinate benefits salaried plan; coordinate enrollment participant payment retiree medical plan Prepare annual Affirmative Action Plan required EEO reports Maintain employment, job, compensation, benefit, training attendance records employees using Ceridian Payroll/HRIS system. Participated periodic payroll/HR conversions Develop prepare monthly annual manpower, benefits, turnover, salary requested reports management; track hourly attendance compliance overtime, attendance awards programs Implementation corporate policy adherence bargaining unit contract; participated contract negotiations, providing assistance division management, Corporate HR Labor Attorney LOA COBRA management administration Safety, security, workers compensation, employee relations, recruitment, facility management. Education Master Science Degree Industrial Psychology Continuing education training on-going basis employment related subjects, OSHA 10-hour training, Wellness Program coordination, PHR designation Industrial Psychology Bachelor Arts Degree Psychology Psychology Skills ADP payroll, Attorney, benefits, billing, billings, Ceridian, charts, coaching, competitive, contract negotiations, counseling, employee relations, features, forms, HRIS, HR, insurance, law, management reporting, office, organizational, Payroll, performance reviews, personnel, policies, power supply, proposal, recruiting, recruitment, research, Safety, staffing, vision",HR
"VICTIM ADVOCATE Professional Summary Social worker five years experience Multicultural Victim Advocate exceptional people skills. Versed advocacy case management Desires challenging role HR Generalist. Strategic planning client relationship management expert. Experience counseling individuals various ethnic socio-economic backgrounds, including Latinos immigrants various countries. Core Qualifications Case management Interpersonal skill Crisis intervention Client relations Databases Decision making Adaptable Self motivated Creative problem solving Bilingual Translation Interpretation (Spanish English) Legal navigation Public speaking Team player Computer proficient File/records maintenance Organizational skills Experience February 2015 March 2017 Company Name City State Victim Advocate April 2014 March 2015 Company Name City State Multicultural Advocate Conducted support group victims domestic violence. Trained professionals multiculturalism, immigration better served Latino community. Connected clients community service resource agencies. Provided comprehensive case management services, including creating personalized safety plans assistance Court filings, crisis intervention, education victim's rights, victim's compensation, navigation justice system, accompaniment court connecting victim's families appropriate resources community. Interpretation translation court. June 2013 February 2014 Company Name City State Intern Entered numerical data databases timely accurate manner. Developed community group targeting immigrant youth: empowerment, cultural diversity healthy behavior. Assisted clients legal interpretation. Provided referral advocacy services. August 2012 May 2013 Company Name City State Interpreter/translator Displayed sensitivity cultural linguistic needs clients families served. Performed variety modes interpreting as: simultaneous,consecutive,whispered. Convert concepts source language equivalent concepts target language. Render spoken messages accurately, quickly, clearly. Education 2014 Pellissippi State Community College City State Professional studies International Organizational Leadership B.S Professional studies International Organizational Leadership 04/2016 Middle Tennesse State University City State CCAHT Human Trafficking Training 07/2015 CCAHT Human Trafficking Summit Community Coalition Against Human Trafficking Criminal Injuries Compensation Training 03-2015 Publications 12/2014 Immigrant Victims Intimate Partners Violence (2014) Deferred Action Childhood Arrivals (DACA): Renewal. (2014) Certification Process U-Visa.(2014) The ABC's Advocacy.(2014) Coordinated Community Response Training Knoxville FJC Second Floor Auditorium Tuesday, March 24 Wednesday, March 25 (9:00am 4:00pm) Victim's Compensation Knoxville FJC March 25 (2p.m) Proceedings Involving Victims Battering. (2014) Criminal Injuries Compensation Workshop 08 /2016 Certifications Understanding Role Experts Immigration Proceedings Involving Victims Battering National Clearinghouse Defense Battered Women Knoxville TN 06/2014 U-VISA Department Homeland Security Knoxville TN 06-04-2014 Trauma Informed Advocacy Family Justice Center Knoxville TN 07/2014 Bridges Out Poverty Knoxville Homeless Coalition Knoxville TN 08/2014 Emotional Safety Plan The Hotline Webinar Services Knoxville TN 08/2014 Community Schools Knox County Knoxville TN 07-2014 CPR YWCA Knoxville TN 06/2014 DACA National Immigration Law Center Knoxville TN 06/2014 Immigrant Victims Intimate Partner Violence Jewish Woman International Knoxville TN 04/2014 Trauma Informed Advocacy Knoxville Family Justice Center Knoxville TN 07/2014 Expert Advice Judges NIWAP Knoxville TN 12/2014 International Conference Sexual Assault, Domestic Violence Campus Responses New Orleans, LA 04/2015 Criminal Injuries Compensation Tennessee Department Treasury Knoxville TN 08/2015 U-VISA VAWA Catholic Charities Knoxville TN 07/2016 CCR- Safety Audit training Family Justice Center Knoxville TN 05/ 2015 Human Trafficking Summit Human Trafficking Summit Community Coalition Against Human Trafficking Knoxville TN 07/2015 The ABC's Advocacy TN Coalition Knoxville TN 09/2014 ​ Criminal Injuries Compensation Tennessee Department Treasury Knoxville TN 08/2016 Drug Alcohol Workshop, Harassment Awareness City Knoxville Knoxville TN 02/2015 ​ Languages Bilingual Spanish/English Skills Trained indicators child abuse, domestic Crisis Human trafficking intervention techniques, violence human trafficking Strong client relations Bilingual Spanish English Culturally sensitive Public speaking ability Case management proficiency Excellent interpersonal skills Independent judgment decision making Knowledge civil court system ​",ADVOCATE
"RECRUITER-IN-CHARGE Summary Accomplished detail-oriented professional offering excellent organizational skills ability manage complex projects accuracy. Excellent communication management skills, able deliver informative recommendations senior leadership regarding long-term strategic planning decision making. Disciplined approach tasks ability anticipate potential obstacles attributes contribute strong record excellence acknowledgment ""getting job done."" Highlights Achieve Global: Professional Selling Skills (PSS) Professional Selling Skills Coaching (PSC) Professional Selling Skills Applications (PSA) Six Sigma Training: Intro Six Sigma, Lean Strategies, Lean Techniques, Reducing Variation Improve Quality, Lean Logic, Lean Value Experience Recruiter-in-Charge Oct 2010 Oct 2015 Company Name City State Windows, Word, Excel, PowerPoint, Outlook, Adobe Pro, Defense Connect Online (DCO), Web- based Contact Management Databases. Supervised, developed led navy recruiting station four navy recruiters identify attract potential applicants meet quantitative qualitative goals proper use current directives, processing forms instructions. Possess strong expertise recruiting practices, recruiting programs, policies classification techniques. Researched market conditions competitor positions develop daily canvassing strategies recruiters gain competitive advantage maximize success. Facilitated numerous recruiting events presented detailed information Navy careers, responsibilities, benefits, expectations objectives. Trained new team members organizational level assisted peers aspects recruiting techniques. Conducted production inspections provided training recruiting offices within recruiting district. Recommended training programs assist applicants meeting qualifications knowledge; monitored progress processed new-hire paperwork, including reference background checks. Key Accomplishments Awards: Led recruiting station 300% assigned recruiting goal 2014 2015 Navy Recruiting District Houston Reserve Recruiter Year NRD Houston Sailor Quarter (3 Occasions) NRD Houston Leading Petty Officer Quarter (3 Occasions) NRD Houston Leading Petty Officer month (6 Occasions) Navy Marine Corps Commendation Medal Navy Marine Corps Achievement Medal Military Outstanding Volunteer Service Medal. Executive Director Mar 2008 Sep 2010 Company Name City State Windows, Word, Excel, PowerPoint, Outlook, Adobe Pro, Web-based Contact Management Systems. Marketed legal insurance policies identity theft protection plans families, business owners employees employee benefit. Worked closely Human Resource managers present, offer set-up legal protection policies employees employee benefit. Managed training program sales force ensuring compliance parent company's policies procedures. Key Accomplishments: Sold 1,400 legal/identity theft protection plans Conducted multiple seminars sales events groups 300 associates, employees clients Trained 1,000 sales representatives sales techniques industry policies. Production Supervisor Aviation Electronics Technician Sep 1998 Jan 2008 Company Name City State Windows, Word, Excel, PowerPoint, Outlook, Adobe Pro, Invoice Management System. Supervised day-to-day production activities 23 electronic technicians testing, troubleshooting repair electronic navigation, communication, radar weapon systems various military aircraft. Maintained repaired electronic communications systems in-flight navigation detection systems various aircraft utilizing test equipment multi-meters, oscilloscopes, distortion analyzers, power meters, electronic module test benches, etc. Ensured technicians proper test equipment, tools, PPE supplies completion daily tasks. Conducted annual personnel performance evaluations, counseled, trained mentored junior technicians. Maintained Material Safety Data sheets, logs records supply inventory levels. Performed scheduled unscheduled maintenance, troubleshooting, removal, installation, repair, fueling servicing procedures accordance Navy's policies procedures. Utilized schematics, maintenance instruction manuals, wiring diagrams, hand tools, power tools soldering irons locate malfunctions troubleshoot electronic components, assemblies systems. Key Accomplishments: Planned, executed supervised safe expeditious completion 2,900 maintenance actions resulting 96 percent Ready-For-Issue rate (items repaired returned supply pool) As Quality Assurance Inspector, inspected technicians work before, completion maintenance performed resulting 6 years 7,550 flight hours mishap free operations Directed research, development implementation Six Sigma principles; thorough analysis recommendations enabled elimination waste promoted development improved process flow optimizing production 30 percent within work spaces As Training Program Manager, conducted on-the-job training, monitored 140 personnel training records ensured proper professional safety training provided technicians Awarded Sailor Quarter (4 Occasions) Navy Marine Corps Achievement Medal (3 Occasions) Continued. Education Master Science Management May 2016 Riddle Aeronautical University City State GPA: Summa Cum Laude) GPA: 4.0 Management Summa Cum Laude) GPA: 4.0 Bachelor Business Administration May 2005 University La Verne City State GPA: Magna Cum Laude GPA: 3.84 Magna Cum Laude GPA: 3.84 Counselor (Professional Kindred) Apprenticeship Certification September 2015 Interests Department Labor, United Services Military Apprenticeship Program Skills Adobe, benefits, Coaching, competitive, Contact Management, Contact Management, Counselor, clients, Databases, forms, hand tools, Human Resource, Inspector, instruction, insurance, legal, Logic, market, Excel, Outlook, PowerPoint, Windows, Word, radar, multi-meters, Navy, navigation, organizational, oscilloscopes, personnel, personnel training, policies, power tools, progress, Quality, Quality Assurance, Recruiting, Recruiter, research, Safety, Selling, sales, schematics, seminars, Six Sigma, soldering, supply inventory, test equipment, training programs, troubleshoot, troubleshooting, wiring diagrams Additional Information Department Labor, United Services Military Apprenticeship Program Active Secret Security Clearance (Expires January 2025)",AVIATION
"Summary Sous Chef, Lead Cook Supervisor 4 years experience high-pressure culinary environments. Skilled preparing large volumes food quickly efficiently. Seeking use culinary skills expertise prepare special variety dishes professional, rewarding environment. Highlights Food Cost ServSafe certified Bilingual Rational Degree Inventory management familiarity Focus portion cost control Sous vide technique Strong butchery skills Food handlers card Focused disciplined High volume production capability Well-tuned palette Accomplishments Successfully managed kitchen staff. CHEF DE PARTIE Experience Company Name City State Chef de Partie 01/2016 Current Reduced food costs expertly estimating purchasing needs buying approved suppliers. Consistently produced exceptional menu items regularly garnered diners' praise. Company Name City State Sous Chef 05/2015 01/2016 Provided courteous informative customer service open kitchen format. Expertly estimated staffing needs adjusted hourly schedules accordance demand patterns, budget local labor laws. Company Name City State Chef de Partie 04/2014 05/2015 Expertly estimated staffing needs adjusted hourly schedules accordance demand patterns, budget local labor laws. Company Name City State Lead Cook 07/2013 04/2014 Followed proper food handling methods maintained correct temperature food products. Established maintained open, collaborative relationships kitchen team. Education GED Culinary Arts 2012 Culinary Arts California City State USA Culinary Arts High School Diploma City State USA Languages English/Spanish Skills Cost control, Customer service, Bilingual",CHEF
"SUPPORT NETWORK SERVICES INTERN Professional Summary Technical Support Analyst technical troubleshooting repair expertise. Team player flexible, reliable adaptable dynamic environments. Skills ·Able research familiarize skill sets towards core technologies based enthusiasm, dedication, motivation ·Knowledgeable installation configuration Windows-based operating systems (Windows XP, Vista, 7, 8) ·Experienced installation configuration Ubuntu Linux whilst cognizant Mac OS X interactions ·Proficient virtualization highly skilled configurations inside VMware ·Skilled troubleshooting hardware software issues within network support services environment ·Able document, effectively communicate, succeed within group setting order become superior team player Willing work individually whilst prioritizing tasks projects completing assignments based expected deadlines Work History Company Name Support Network Services Intern City State September 2014 December 2014 Customized implemented Microsoft SCSM SCCM order automate departmental organizational needs Facilitated proper asset management user onboarding processes tailored Student Affairs department Worked Network Support Services team learn general campus supported users Attended regular meetings coordinate discover expected outcomes functions Microsoft SCSM Performed within minimalized test environment order create runbook programming custom templates Shadowed student workers incident management processes workflows within Cherwell Service Management Familiarized ticket creation, priority, review, remote desktop connections respect supported users Imaged computers based ImageNow software residing network reflected changes Active Directory Discovered learned AD DS, SCCM, SCSM interacted systems based supervision Assisted student workers new computer installations configurations well creating documentation Alleviated phone call requests questions student workers based working knowledge ticket closure. Company Name Information Technology Lead Intern City State June 2012 June 2013 Worked director minimizing Windows XP machines migrated Windows 7 based Spiceworks solution Contacted Central IT appropriate regards diagnosing distance education connections supporting equipment Deployed re-imaged hard drives newly acquired assets classrooms professors based priority scheduling Assisted lab desk student workers issues, cooperated lab desk students scheduling accommodations support Check manage plethora IT department equipment based appointments SharePoint open door policy Performed room checks test equipment replace faulty campus property semester breaks Set purchased assets within classrooms students retiring recycling older systems. Company Name Information Technology Student Center Intern City State September 2011 December 2011 Resolved student center questions arranged peer-to-peer tutoring/assistance specific students CSS program. Prepared delivered Microsoft Office training session, training videos general public workforce environment. Created enabled multiple custom virtual machines sandboxed environment distinguish networking connectivity. Continued research interacted Microsoft Windows, Macintosh OS X, mobile, Linux operating systems. Education Bachelor Science Information Science Technology University Wisconsin City State 12-2014 Information Science Technology AAS Waukesha County Technical College City State IT-Computer Support Specialist 12 2011 Accomplishments ·UW-Waukesha Dean's List ·WCTC Honor List ·Who's Who Program – WCTC ·NTHS Member 2010 ·Phi Theta Kappa Honor Society ·BCHS Honor Roll Skills Active Directory, AD, asset management, automate, hardware, CSS, documentation, hard drives, Linux, Mac OS, Macintosh OS, director, meetings, Microsoft Office, Windows 7, Microsoft Windows, Windows, Windows XP, network support, Network Support, network, networking, operating systems, organizational, processes, programming, research, scheduling, supervision, phone, test equipment, troubleshooting, tutoring, Vista Additional Information Able document, effectively communicate, succeed within group setting order become superior team player Willing work individually whilst prioritizing tasks projects completing assignments based expected deadlines HONORS/ACHIEVEMENTS UW-Waukesha Dean's List WCTC Honor List Who's Who Program WCTC NTHS Member 2010 Phi Theta Kappa Honor Society BCHS Honor Roll",INFORMATION-TECHNOLOGY
"BENEFIT ADVOCATE SUPERVISOR Summary Represent reputable company Underwriter, proving value building supporting healthy profitable book business. Highlights Licensed Property, Casualty, Life Disabilty Insurance Agent Washington. Technical Soft Skill Coaching, Supervising, Coverage Counseling, Training. Development Training Materials, Workflows, Procedures, SharePoint Sites, Wiki Pages, Quality Assurance Programs, Form Letters Newsletter Articles. Problem Solving, De-Escalations, Employee Development, Quality Assurance Work Force Management, Time Keeping, Vacation Scheduling, Attendance Schedule Adherence Coaching, Hiring, Employee Onboarding Termination. Customer Care, Front-Line Underwriting, Needs Analysis, Cross Selling, Up Selling, Endorsing Policies, Billing Analysis, Collaboration, Project Management. Proficient MS Windows, MS Office, Applied Epic, Vertafore Sagitta BenefitPoint, CC Pulse, Verint Impact 360, Verba, Kronos, MyTime, DocuSign, Taleo, Cisco Enterprise/Finesse/Admin/Report Server, SalesForce Service Cloud more. Running reports, analyzing organizing data Excel using pivot tables. Experience products services multitude insurance carriers, including limited American Modern, Chubb, Dairyland, Foremost, Kemper, RLI, Mapfre, MetLife, Mutual Enumclaw, PersonalUmbrella.com, Progressive, Safeco, Travelers, Premera Blue Cross, Regence Blue Shield, United Healthcare, Aetna, Cigna, Kaiser Permanente, Group Health, Symetra, Unum, Delta Dental, Willamette Dental VSP. Experience Benefit Advocate Supervisor May 2014 Current Company Name － City State Provide guidance direction team Licensed Life Disability Benefit Advocates Present promote Benefit Advocate services internal external prospects. Assist Consultants Client HR advanced needs, sensitive escalated issues. Provide guidance assistance insurance questions, client relations, carrier issues, guidelines, technical support more. Coordinate daily operations, manage schedule attendance adherence. Coach train advocates systems, benefits, carrier guidelines soft skills. Conduct regular quality assurance, one-on-one's, performance reviews team meetings. Monitor department service levels ensure quality customer service maintained. Perform work Benefit Advocate peak periods take call escalations. Implement new systems improve processes create efficiencies. Customer Service Supervisor November 2011 May 2014 Company Name － City State Coach provide guidance 14 Licensed Property Casualty Customer Service Agents Coordinate daily operations, manage schedule attendance adherence. Support training reinforce process recommendations aimed developing high performance team emphasis account management sales support. Conduct regular one-on-one's, performance reviews team meetings. Monitor department service levels ensure quality customer service maintained. Provide guidance assistance Insurance questions, customer relations, carrier issues, underwriter guidelines, technical support more. Act Hiring Manager, seeking talent, organizing interviews making hiring decisions. Side Side remote monitoring quality, performance adherence purposes. Perform work customer service agent peak periods take call escalations. Create represent department special projects/initiatives. Customer Service Lead September 2005 October 2011 Company Name － City State Assist department supervisors coaching, training mentoring Customer. Service Agents. Monitor department productivity, take escalated calls, answer questions. provide assistance co-workers. Take 40+ calls per day, assisting insured's and. agents policy billing servicing needs. Take projects needed. Education Bachelor Social Sciences 2009 University Washington Law, Gender Ethnicity The National Alliance Insurance Education Research Current Certified Insurance Councilor Agency Management, Life Health, Commercial Property Goal complete Personal Lines Commercial Casualty end year 2016 earn CIC designation. Skills account management, Agency, benefits, Billing, Cisco, Coach, Coaching, com, Counseling, Client, client relations, customer relations, Customer Service, Customer Care, direction, Hiring, HR, Insurance, Kronos, Law, Letters, meetings, mentoring, Excel, MS Office, SharePoint, MS Windows, Needs Analysis, Enterprise, Newsletter, organizing, peak, performance reviews, pivot tables, Policies, Problem Solving, improve processes, Project Management, quality, quality assurance, Research, Selling, sales support, Scheduling, Supervising, technical support, Employee Development, Training Materials, underwriter, Underwriting, Articles",ADVOCATE
"CASE MANAGER/OUTREACH ADVOCATE Summary Adaptable friendly Case Worker team player comprehensive background crisis intervention utilizing motivational interviewing techniques. Highlights Microsoft Office, Word, Excel, Outlook, Data Entry Power Point. Ability interact diverse population compassionate demeanor.Excellent interpersonal skills Strong communicator Culturally-sensitive Self-starter Skilled multi-tasker Fast learner Detail-oriented Accomplishments Spearheaded cell phone collection program survivors. Received Employee Month multiple occasions. Experience Case Manager/Outreach Advocate June 2008 October 2014 Company Name － City State Caseworker/Outreach Advocate Use Microsoft Word culmination Excel create monthly board reports Responsible entering daily client data Integrated Tracking System Maintaining client files Responsible maintaining client confidentiality Answer hotline calls Charged maintaining ordering office supplies Used Xerox fax machine Prepare presentations outreach events Spearheaded cell phone collection program survivors Assisted 15 survivors domestic violence sexual assault per week setting achieving goals lead recovery self sufficiency identifying victim needs connecting clients agency services Monitor client's progress specialized agency service providers (e.g. housing specialist employment specialist) ensure client meeting goals help minimize potential barriers success Conduct approximately dozen monthly home visits identify changing needs assess progress. Provide clients support, crisis intervention, advocacy, information additional service coordination, transportation dispatching Serve 24 hour on-call responder one week month multiple times year provide crisis intervention personal accompaniment sexual assault survivors Speak publicly Fort Bend County community schools least ten times annually regarding domestic violence, sexual assault, create healthy relationships Selected collect review caseworker monthly client status reports Coordinate monitor specialized service providers (e.g. housing specialist, employment specialist, follow position, etc.) ensure client meeting social service goals Provide crisis intervention assistance uses motivational interviewing technique. Provide accompaniment needed. Conduct casework residents include goal setting regarding recovery, access mainstream benefits, education, job training, employment, personal financial planning, services necessary. Oversee client transportation needs. Coordinate programs women including, limited to, support groups, employment self-improvement. Be knowledgeable community resources. Complete accurate documentation maintenance client files. Serve advocate behalf residents. Complete Client Service Plan Act child advocate (includes knowledge child development, parenting skills, dynamics family relationships; sensitivity needs children; ability respond constructive, supportive manner parent child clients crisis; ability plan implement activities children; knowledge local network children's services) Act legal advocate (includes working knowledge Texas laws pertaining family violence/sexual assault, well justice systems; response family violence/sexual assault; familiar legal services, resources, procedures available victims county services provided; assist clients safety planning re-evaluation safety plan part individual service plan; identify legal rights options part individual service plans) Complete minimum weekly contact facilitate client's goal setting safety planning. Participate agency fundraisers, community awareness speaking activities. Provide victim information clients, including referrals victim assistance/advocacy staff appropriate. Demonstrate leadership, communication, problem solving skills manner encourages empowers residents seek remedies positive change. Texas Works Advisor 1 August 2005 May 2008 Company Name － City State Texas Works Advisor I Determined re-evaluated eligibility Food Stamps, Medicaid TANF. Interviewed approximately 30 clients daily, accurately documented information gathered, verified case data determine benefits Explained program benefits requirements new re-certified clients Reviewed eligibility clients ongoing services. Promoted self-sufficiency clients potential clients coaching, peer counseling, assessment client records. Prepared coordinated mail, faxes express packages, well maintaining neat client files via filing photocopying. Interviewed assessed [Number] new clients week.Selected compiled relevant information resources clients support overcoming mental emotional problems.Referred clients outside social service providers address psychiatric personal issues.Pursued ongoing education training opportunities develop professional skills.Built positive rapport law enforcement officers, court officials community service agencies.Referred clients mental health resources community services.Referred family members outside support options help cope times increased stress.Communicated local agencies, schools, churches, courts employers regarding client involvement attendance programs. Call Center Representative June 2002 October 2002 Company Name － City State Answered multi-line phones routed calls appropriate center. Scheduled appointments andassisted clients problem solving. Helped maintain efficient office assisting copying faxing. Education No Degree Psychology May1992 Houston Community College － City State USA High School Diploma June 1990 Forest Brook High School － City State USA No Degree Business Administration January 2012 Hampton University － City State USA Additional Information AWARDS AND HONORS Awarded Employee Month Fort Bend County Women's Center year 2008, 2009, 2010, 2011 Skills Excellent communication, computer skills, copying, counseling, data entry, documentation, faxing, filing, financial planning, goal setting, leadership, Microsoft Office (Outlook, Power Point, Word, Excel), networking, organizational skills, presentations, problem solving, problem solving skills, public speaking.",ADVOCATE
"SENIOR EXECUTIVE CHEF Executive Profile To seek employment Executive Chef I offer skills experience Skill Highlights Self-motivated Training developing Staff. Core Accomplishments Staff Development: Launched well-received program professional development courses staff. Mentored coached employees resulting 12% increase productivity. Core Accomplishments Staff Development: Launched well-received program professional development courses staff. Mentored coached employees resulting 12% increase productivity. Professional Experience Senior Executive Chef May 2015 Current Company Name City State Reduced food costs 12% percent expertly estimating purchasing needs buying approved suppliers. Provided courteous informative customer service open kitchen format. Consistently produced exceptional menu items regularly garnered diners' praise. Prepared healthy, enjoyable breakfasts dinners diners. Prepared variety local seasonal specialties contributed 10 boost sales summer months. Expertly estimated staffing needs adjusted hourly schedules accordance demand patterns, budget local labor laws. Implemented supported company initiatives programs. Consistently kept clean safe environment adhering federal, state local sanitation safety requirements. Followed proper food handling methods maintained correct temperature food products. Ensured smooth kitchen operation overseeing daily product inventory, purchasing receiving. Built fostered team environment Executive Chef Retail May 2013 May 2015 Company Name City State Manage Oversee Culinary Team Include. Patient Food Nourishments 11867. Bed Acute Care Facility 6 Separate Retail Revenues Grossing Over 8 Million Annual Revenue Works 1199 Union Delegates Leads Team 6 Salary Associates 82 FTE'S Managed Volume 22.7 million Reduced food costs 9% percent expertly estimating purchasing needs buying approved suppliers. Expertly estimated staffing needs adjusted hourly schedules accordance demand patterns, budget local labor laws. Effectively managed assisted kitchen staff producing food banquets, catered events member dining areas. Followed proper food handling methods maintained correct temperature food products. Established maintained open, collaborative relationships kitchen team. Consistently produced exceptional menu items regularly garnered diners' praise. Prepared healthy, enjoyable breakfasts dinners diners. Executive Chef January 2009 May 2014 Company Name City State Population 180-2,000 Population 175-1,600 Responsible Café Both Units Also Catering private functions conferences team 28 hourly associates. Reduced food costs 7% percent expertly estimating purchasing needs buying approved suppliers. Expertly estimated staffing needs adjusted hourly schedules accordance demand patterns, budget local labor laws. Implemented supported company initiatives programs. Effectively managed assisted kitchen staff producing food banquets, catered events member dining areas. Followed proper food handling methods maintained correct temperature food products. Restaurant Chef/Retail Chef June 2006 January 2009 Company Name City State Managed kitchen operations high grossing, fast-paced fair concession kitchen. Developed variety menu items catering customers food allergies diet restrictions gluten-free vegan items. Responsible kitchen operations banquet events, buffet lines, room service orders hotel restaurant. Oversaw 72 cooks 4 Sous Chefs part overall back house operations. Executed various kitchen stations assisted with, meat, fish, saute pantry Instructed cooks workers preparation, cooking, garnishing, presentation food Complied withscheduled kitchen sanitation ensured standards practices met Directed operation organization kitchens food-related activities, including presentation serving food Staff Restaurant Retail Chef June 1994 June 2006 Company Name City State Reduced food costs 12% percent expertly estimating purchasing needs buying approved suppliers. Expertly estimated staffing needs adjusted hourly schedules accordance demand patterns, budget local labor laws. Implemented supported company initiatives programs. Effectively managed assisted kitchen staff producing food banquets, catered events member dining areas. Ensured smooth kitchen operation overseeing daily product inventory, purchasing receiving. Followed proper food handling methods maintained correct temperature food products. Established maintained open, collaborative relationships kitchen team. Consistently produced exceptional menu items regularly garnered diners' praise. Quickly courteously resolved guest problems complaints. Quickly courteously resolved guest problems complaints. Quickly courteously resolved guest problems complaints. Regularly developed new recipes accordance consumer tastes, nutritional needs, budgetary considerations. Enforced appropriate work-flow quality controls food quality temperature. Consistently tasted, smelled observed dishes ensure visually appealing prepared correctly. Displayed positive friendly attitude towards customers fellow team members. Education GED John Jay City State New York National Guard 1984 Languages Bilingual Spanish/English Skills Acute Care, Conferences, Leadership, Profit Loss, Retail Sales, Self-motivated, Staff Development Motivation, Team Leadership Team Building.",CHEF
"SALES Summary Focused dedicated insurance professional motivated provide superior customer service drive sales cold calling, referrals strategic outside marketing activities. Highlights Self-motivated Driven Clear articulate phone manner Cheerful energetic Dependable Property casualty products Exceptional interpersonal skills Excellent communication skills Strong sales-closer Cold calling Accomplishments Consistently qualify sales bonuses exceeding sales targets items well monetary goals. Experience Sales 02/2015 12/2015 Company Name City State Exceeded sales goals 24,000 one month's time. Generated new leads weekly. Contacted new existing customers discuss needs could met specific products services. Responded customer inquiries timely manner. Retained policyholders annual renewal period. Interviewed prospective clients learn financial needs discuss existing coverage. Cold Calls 10/2014 02/2015 Company Name City State Marketing, telemarketing personal commercial lines. Generated new leads weekly. Developed life insurance commercial insurance leads meet monthly sales targets. Receptionist, Telemarketer, Marketing 05/2014 10/2014 Company Name City State Implemented consultative selling approach inbound calls. Acted liaison inside representative personal commercial lines. Implemented consultative selling approach inbound calls. Processed applications, payments, corrections, endorsements cancellations. Called warm leads week expand client base. Cold Calls 11/2012 01/2014 Company Name City State Called hundreds warm leads week expand client base. Clerical, Claims Representative, Retention Officer 05/2009 11/2011 Company Name City State Implemented consultative selling approach inbound calls. Promoted client retention high-quality service follow through. Maintained detailed account records contact logs. Managed receptionist area, including greeting visitors responding telephone in-person requests information. Maintained front desk reception area neat organized fashion. Served central point contact outside vendors needing gain access building. Planned meetings prepared conference rooms. Created weekly monthly reports. Dispersed incoming mail correct recipients throughout office. Assistant Manager 05/2007 08/2009 Company Name City State Delivered excellent customer service greeting assisting customer. Addressed customer inquiries resolved complaints. Stocked restocked inventory shipments received. Directed supervised employees engaged sales, inventory-taking reconciling cash receipts. Completed series training sessions advance Assistant Manager Store Manager. Maintained daily record transactions. Trained staff deliver outstanding customer service. Teacher 08/2007 03/2008 Company Name City State Routinely met students' parents regarding in-class issues learning interruptions discuss solutions. Received high remarks creativity classroom lesson plans instructional techniques students, parents faculty. Created enforced child-based hands-on curriculum promote student interest receptive learning. Designed lesson plans focused age level-appropriate material. Teacher 08/2006 05/2007 Company Name City State Promoted good behaviors using positive reinforcement method. Established safe play environment children. Supervised children field trips local parks, fire stations zoos. Encouraged children understanding others. Maintained child-friendly environment access outdoor activities. Teacher 08/2004 05/2006 Company Name City State Combined discipline plan effective measures various lesson plans increase concentration, participation, progress student accountability. Received high remarks creativity classroom lesson plans instructional techniques students, parents faculty. Asst. Testing Administrator/Youth Opportunity Asst 09/1998 12/2001 Company Name City State Maintained regularly-scheduled office hours advise assist students. Established course websites make updated handouts resources available students times. Proctored exams kinds. Introduced students concepts college writing. Education Bachelors Degree Education 1986 Hyles Anderson College City State Advanced coursework 18 credit hours toward Master's Degree. Bachelors Degree Education Bob Jones University City State Skills Honest, Reliable, Driven, Enthusiastic people person, Self motivated",SALES
"PERSONAL TRAINER Summary Accomplished Assistant Store Manager 10 years managerial experience retail setting. Areas expertise include sales, recruiting people management. Retail sales professional versed product placement merchandising. Extensive experience inventory management shipment processing. Retail professional extensive knowledge supplement industry, including current trends. Enjoys helping customers find new exciting products. Experience Personal Trainer Jun 2010 Current Company Name － City State WBFF Pro Sponsored Athlete Healthy lifestyle, nutrition, fitness guest expert WEOA 98.5 Evansville radio, 15,000+ listeners Work personal healthy lifestyle training clients determine overall health, nutrition, fitness goals, tailor workout nutrition programs help clients meet goals Develop personal brand client outreach using social media online tools Instagram, Facebook, Google+, etc. Coordinated lead pre-sales opening, total 1,000+ members signed opening day Consistently provided excellent customer service assisted account management 15,000+ members Recruited, hired trained staff 20 full-time part-time employees provide excellent customer service 15,000+ members Maintained overall operations facility including maintenance, cleaning staff, inventory Responsible completing payroll, scheduling reporting corporate office Trained, coached mentored staff ensure smooth adoption new program. Implemented innovative programs increase employee loyalty reduce turnover. Exceeded company objectives Sales. Hired trained 90% staff. Trained, coached mentored staff ensure smooth adoption new program. Planned led three training sessions promote sales team professional development sales goal reinforcement. Entered numerical data databases timely accurate manner. Obtained scanned records uploaded database. Scanned documentation entered database. Reviewed updated client correspondence files scheduling database. Maintained daily bookkeeping report. Led creation recruiting plans open positions. Pre-screened resumes prior sending corporate hiring managers consideration. Screened applicants based theirTrained new sales associates Trained new sales associates quarter. Alerted customers upcoming sales events promotions. Cleaned organized store, including checkout desk displays. Stocked replenished merchandise according store merchandising layouts. Operated cash register cash, check credit card transactions 100% accuracy. Completed point sale opening closing procedures, including counting contents cash register. Handled customer relations issues gracious manner accordance company policies. Welcomed customers store helped locate items. Resolved customer complaints professional manner prioritizing customer satisfaction. Mentored new sales associates contribute store's positive culture. Followed merchandising guidelines present visually appealing displays. Answered customer telephone calls promptly appropriate manner. Assisted clients determining overall health, nutrition, fitness goals, determined tailored workout nutrition programs best suited client. Educated clients proper nutrition, cardio capacities, correct workout weight-lifting form. Helped clients reach goals consistent motivation, education, accountability. Assisted clients determining overall health, nutrition, fitness goals, determined tailored workout nutrition programs best suited client Educated clients proper nutrition, cardio capacities, correct workout weight-lifting form Helped clients reach goals consistent motivation, education, accountability Assisted clients determining overall health, nutrition, fitness goals, determined tailored workout nutrition programs best suited client Responsible new client outreach retention Accomplishments 1st Place, Muscle Model WBFF Amateur Las Vegas World Championships 2014 (which led earned PRO card) Fitness Manager Mar 2015 Mar 2015 Company Name － City State Team Leader Tracking Sales Help Development Training Programs Manage 16 Personal trainers Oversee All Operations floor/group training Conducted weekly Training Meetings Schedule Client appointments Front Desk customer service Prepare weekly Reports Education High School Diploma buisness southern indiana － City State united states college/ Coursework Business, Management Communications/ Strategic Leadership course. Certifications CPR International Fitness Professional Associate Certified Weight Lifting, Kickboxing, Aerobics Any certifications? Current Personal Training Insurance Thomco Insurance Skills Clients, Training, Customer Service, Operations, Receptionist, Retail Sales, Sales, Account Management, And Sales, Bookkeeping, Cash, Cash Register, Closing, Correspondence, Credit, Credit Card, Customer Relations, Database, Databases, Documentation, Increase, Instructor, Inventory, Maintenance, Merchandising, New Sales, Of Sale, Payroll, Point Of Sale, Promote Sales, Recruiting, Sales And, Sales Associates, Sales Events, Sales Team, Satisfaction, Scheduling, Telephone, With Sales, Associate, CPR, Front Desk, Training Programs",FITNESS
"STAFF ACCOUNTANT TAM BUI Professional Summary To pursue challenging reward career, allow utilize background accounting business environment Ability multi-task high paced deadline driven environment *Excellent Microsoft Word, Microsoft Excel, Microsoft Outlook *Experience DBA accounting software well accounting software Imaginary EVO software To pursue challenging reward career, allow utilize background accounting business environment Ability multi-task high paced deadline driven environment Excellent Microsoft Word, Microsoft Excel, Microsoft Outlook Skilled accountant experience manufacture industry. Familiar many accounting software DBA, Imaginary, Mainframe (AS400). Areas expertise include AR, AP, accounts reconciliations, GL accounts, accrual accounts, month end closing procedures. To pursue challenging reward career, allow utilize background accounting business environment Ability multi-task high paced deadline driven environment Excellent Microsoft Word, Microsoft Excel, Microsoft Outlook Skilled accountant experience manufacture industry. Familiar many accounting software DBA, Imaginary, Mainframe (AS400). Areas expertise include AR, AP, accounts reconciliations, GL accounts, accrual accounts, month end closing procedures. Skills Self-motivated Budgeting finance Strong verbal communication Conflict resolution Powerful negotiator Extremely organized Self-motivated Budgeting finance Strong verbal communication Conflict resolution Powerful negotiator Extremely organized Self-motivated Budgeting finance Strong verbal communication Conflict resolution Powerful negotiator Extremely organized Work History Staff Accountant Jan 2005 Current Company Name City State Maintain general ledger include preparation journal entries, coding invoices, accounts analysis reconciliation, closing books monthly, balance sheet income statement reconciliations Resposible AR AP processes timely collection receivables resolution issues/discrepancies File 1096 1099's forms reports government agencies annually Perform general accounting related duties daily administration Accounting department Perform bank reconciliation monthly, verify deposits, address questions problems banking institutions Prepares weekly cash activities monthly cash flows forecast help upper management team financial budget planning Reports bank reconciliations; uses online banking tools ensure accurate report preparation timely identification exception items, necessary. Assist preparation monthly financial reports include preparation monthly balance sheet income statement Prepare timecards company payroll temporary agencies Maintain set new customers/vendors accounts. Staff Accountant Jan 2005 Current Company Name City State Maintain general ledger include preparation journal entries, coding invoices, accounts analysis reconciliation, closing books monthly, balance sheet income statement reconciliations Resposible AR AP processes timely collection receivables resolution issues/discrepancies File 1096 1099's forms reports government agencies annually Perform general accounting related duties daily administration Accounting department Perform bank reconciliation monthly, verify deposits, address questions problems banking institutions Prepares weekly cash activities monthly cash flows forecast help upper management team financial budget planning Reports bank reconciliations; uses online banking tools ensure accurate report preparation timely identification exception items, necessary. Assist preparation monthly financial reports include preparation monthly balance sheet income statement Prepare timecards company payroll temporary agencies Maintain set new customers/vendors accounts. Sr. Accountant Jun 2017 Current Company Name City State Validate process Warranty/Royalty claim accounts payment requests Update maintain inventory standard cost divisions Reconcile travel expense reports prepare check request reimbursement Prepare shipments cutoff tests month end closing Interact internal external clients, vendors, partners key stakeholders. Apply best practices credit collections meet business needs objectives. Reconcile commercial military customer accounts. Contact customers collect overdue accounts. Report reasons late payments escalate within organization help achieve timely resolution. Reconcile account receivables/inter-company sales prepare journal entries month end closing Staff Accountant Jan 2005 Current Company Name City State Maintain general ledger include preparation journal entries, coding invoices, accounts analysis reconciliation, closing books monthly, balance sheet income statement reconciliations Resposible AR AP processes timely collection receivables resolution issues/discrepancies File 1096 1099's forms reports government agencies annually Perform general accounting related duties daily administration Accounting department Perform bank reconciliation monthly, verify deposits, address questions problems banking institutions Prepares weekly cash activities monthly cash flows forecast help upper management team financial budget planning Reports bank reconciliations; uses online banking tools ensure accurate report preparation timely identification exception items, necessary. Assist preparation monthly financial reports include preparation monthly balance sheet income statement Prepare timecards company payroll temporary agencies Maintain set new customers/vendors accounts. Sr. Accountant Jun 2017 Current Company Name City State Validate process Warranty/Royalty claim accounts payment requests Update maintain inventory standard cost divisions Reconcile travel expense reports prepare check request reimbursement Prepare shipments cutoff tests month end closing Interact internal external clients, vendors, partners key stakeholders. Apply best practices credit collections meet business needs objectives. Reconcile commercial military customer accounts. Contact customers collect overdue accounts. Report reasons late payments escalate within organization help achieve timely resolution. Reconcile account receivables/inter-company sales prepare journal entries month end closing Sr. Accountant May 2005 Jun 2017 Company Name City State Maintain general ledger include preparation journal entries, coding invoices, accounts analysis reconciliation, closing books monthly, balance sheet income statement reconciliations Resposible AR AP processes timely collection receivables resolution issues/discrepancies File 1096 1099's forms reports government agencies annually Perform general accounting related duties daily administration Accounting department Perform bank reconciliation monthly, verify deposits, address questions problems banking institutions Prepares weekly cash activities monthly cash flows forecast help upper management team financial budget planning Reports bank reconciliations; uses online banking tools ensure accurate report preparation timely identification exception items, necessary. Assist preparation monthly financial reports include preparation monthly balance sheet income statement Prepare timecards company payroll temporary agencies Maintain set new customers/vendors accounts. Controller Assistant Jan 1999 Jan 2004 Company Name City State Worked directly controller preparation monthly yearly financial statements. Assisted accounting field Accounts Payable, Accounts Receivable, Prepaid accounts. Bank Reconciliation monthly, quarterly, year end. Assisted cash collection. Controller Assistant Jan 1999 Jan 2004 Company Name City State Worked directly controller preparation monthly yearly financial statements. Assisted accounting field Accounts Payable, Accounts Receivable, Prepaid accounts. Bank Reconciliation monthly, quarterly, year end. Assisted cash collection. Sr. Accountant Jun 2017 Current Company Name City State Validate process Warranty/Royalty claim accounts payment requests Update maintain inventory standard cost divisions Reconcile travel expense reports prepare check request reimbursement Prepare shipments cutoff tests month end closing Interact internal external clients, vendors, partners key stakeholders. Apply best practices credit collections meet business needs objectives. Reconcile commercial military customer accounts. Contact customers collect overdue accounts. Report reasons late payments escalate within organization help achieve timely resolution. Reconcile account receivables/inter-company sales prepare journal entries month end closing Skills Accounts Payable, bank reconciliations, Bank Reconciliation, financial reports, financial statements, general ledger Education Bachelor Business Administration Degree Accounting Business Administrative 1999 Western Michigan University City State Accounting Business Administrative Bachelor Business Administration Degree Accounting Business Administrative 1999 Western Michigan University Accounting Business Administrative",ACCOUNTANT
"EDITOR Summary Detail-oriented organized. Accurate well versed database management. Strong organizational, technical analytical skills. Successfully manages multiple data entry projects once. Goes beyond given job responsibilities achieve superior results maintain company-wide data integrity. Focused delivering high quality results timely manner. Highlights Strong Financial Administration Grant Management Budget Management Goal Planning Business Office Administration Community Outreach Team Leadership Strong problem solver Human Resources Administration Workshop Orientation Presentations Excellent Organization Skills Editing Proofreading Microsoft Office Products Pleasant demeanor Filing data archiving Customer service-oriented Experience Editor Sep 2002 Current Company Name － City State Oversee layout, design content featured publications. Select relevant material issue, considering cost benefit. Generate ideas feature articles writing staff. Commission work freelance in-house writers. Manage writing staff liaise artists photographers. Arrange copyright permissions. Raise profile magazine. Network recruit sponsorships. Ensure staff meets established deadlines. Bookkeeping Specialist Jun 2012 Oct 2014 Company Name － City State Financial Administration Oversight of... Accounts receivable (A/R) accounts payable (A/P). Insurances contracts. Monthly records/planning/reconciliation bank accounts. Daily invoices primary databases. Reimbursements petty cash. Human resources procedures. Maintaining updated volunteer database. Contract revision. Public Relations Administrator/Bookkeeper Aug 2006 Feb 2009 Company Name － City State Manage public outreach, recruitment relations sponsoring/supporting community programs events. Conduct group individual information meetings. Assist potential sponsors goal planning. Assist identifying addressing barriers complete established goals. Develop present goal setting workshops orientations. Provide bookkeeping support managing database conducting relevant analysis. Project Manager (Profession Opportunity Grant Immigration/Refugee Recipients Apr 2003 Jan 2006 Company Name － City State Provide resource information potential students participants ready career search. Coordinate professional organization post-secondary education institutions recruit attract skilled job seekers grant program. Assist clients communication government agencies regarding Immigration/Refugee paperwork. Conduct follow-up visits clients, assess refugee settlements, submit progress reports. Supervise evaluate project staff. Management grant-related activities including budget spending projections. Conduct outreach, recruitment awarding subcontracts. Collect, direct develop relevant grant data. Conduct career management activities: Assessment, counseling, job development management support services. Education Bachelor Art Russian Language Literature/Editing/Public Relations Krasnodarsky Gosudarstvennyi Universitet (Kuban State University) － City Russia Russian Language Literature/Editing/Public Relations Languages Bi-Lingual English Russian Skills Accounts payable, Accounts receivable, A/P, Bookkeeping, Budget Management, Excellent Communication, Contracts, Counseling, Clients, Databases, Editing, English, Feature Articles, Financial goal setting, Human Resources, Layout Design, Team Leadership, Managing, meetings, Microsoft OfficeProducts, Networking, Office Administration, Organization Skills, Presentations, Proofreading, Publications, QuickBooks, Recruitment, Russian, Workshops.",PUBLIC-RELATIONS
"MATERIAL LOGISTICS SPECIALIST Career Overview Vacancy Identification Number (VIN: 1192501) Claims Assistant (Intake Specialist), GS05/07. Over 10 years Administration Logistics Specialist experience. Comprehensive knowledge hands-on experience aspects supply: shipping/receiving customer service safety management. Specialized organizing supplies, records, accountability/inventory forms. Skilled logistics automation systems data entry. Created presented administrative documents using Microsoft Power point, Excel Word. Professional Experience Material Logistics Specialist April 2000 Current American Airlines S: Phil Simpson Hanger 1, 21st Street P: 972.425.3350 May contact DFW Int'l Airport, Texas 75261 40 hrs/w, $48,000/yr Duties: Responsible receiving, requisitioning, shipping, warehousing, storing, dispersing recording parts, equipment supplies. Experience inventory, records keeping, machinery equipment operations. Stores wide variety tools, jigs, fixtures, equipment materials issues upon request authorized personnel; upon receipt replacement items return issued items, checks appropriate requisition form discrepancies operations counting items, examining items visually manually defects wear. Corrects routine errors forms refers others supervisor; bins items serviceable condition, sort's non-serviceable items salvage scrap. Bins according condition; makes minor repairs. Maintains inventory within established specifications serviceable condition following appropriate procedure exchange broken tool, request repairs, requisition additional supplies; reports overdue items shortages supervisor. Equipment Supply Supervisor June 1999 April 2000 Company Name 33rd Street P: 972.574.0612 May contact Dallas, Texas 75261 40 hrs/w, $50,000/yr Duties: Responsible aspects airport catering functions, include assisting selection professional development new management non-management employees. Develop coordinate work schedules approximately one hundred (100) employee work groups directed work three Duty Managers. Monitors accuracy delivery scheduled flight meals. FEDEX Ground March 1998 June 1999 Company Name 4901 Village Creek Road P: 817.561.3050 May contact Fort Worth, Texas 76119 40 hrs/w, $55,000/yr Duties: Responsible courteous efficient pick-up delivery customer mail packages. Maintain friendly, efficient reliable manner customers. Develop proper use hand-held scanning/package tracking devices. Ensured customer information entered FedEx systems accurately. Manage react day-to-day operational requirements professional timely manner. Establish goals achieve departmental results, holding self others accountable results. Business Administrator July 1978 September 1998 Company Name 55 hrs./w, $50,000/yr. Coordinated daily administrative activities directly supervised 10 15 clerical personnel Trained evaluated job performance personnel assigned within department Established work standards, assigned scheduled workflow, delegated work subordinate managers supervisors, reviewed work completion Conducted monthly individual group counseling session involuntary resistant clients Provided client counseling evaluations upper management Trained employees software programs: Word Perfect, Microsoft Word, Excel, Power Point Sabre System. Education Training Certificate Achievement Business Administration, CTU, Santa Ana, CA 08/10 Certificate Achievement Operations Management, CTU, Santa Ana, CA 5 2014 Bachelor Science Business Administration 3 2014 California Coast University － City State Business Administration High School Diploma 1 1 Lake Providence High School － City State Personal Information Citizenship: US Veterans Preference: VRA 30% Skills administrative, Business Administration, clerical, CA, counseling, client, clients, delivery, forms, inventory, machinery, materials, Excel, exchange, mail, Power Point, Microsoft Word, Monitors, Operations Management, personnel, pick, receiving, recording, repairs, Sabre, scanning, shipping, supervisor, warehousing, Word Perfect, workflow Additional Information Citizenship: US Veterans Preference: VRA 30% Honors, Awards 08/98 Veterans Preference Awards (Expeditionary Medal, National Defense Service Medal, Navy Achievement Medals.) Other Information I certify I type 40+ words per minute information within resume accurate.",CHEF
"MARKETING CONSULTANT Summary Value Creator, Marketing Executive: Versatile strategic leader 15 years corporate marketing, business development, account management Fortune 1000, niche, start-up companies. Success healthcare, technology, automotive, retail, consumer-packaged goods. Proven ability grow revenues brand loyalty B2C B2B markets innovative campaigns targeted marketing programs. Contributor team leader experience million-dollar budgets. Entrepreneur mindset creative analytical skills measurable impact. BBA Marketing MBA Management. Skills Strategic Planning Forecasting, Budgets, P L Brand Product Management Channel Strategies Lead Generation Account Management Complex Selling Software Technology Manufacturing Sourcing Sales Enablement Business Competitive Analysis Market Research New Product Development Packaging Creative/Design Content Communications Social Media Digital Events Project Management, Vendor Management CRM Automation Apps Call Center Telemarketing Experience Marketing Consultant May 2011 Current Company Name － City State Marketing services consulting working diverse companies healthcare technology. Client roles vary Consultant, Contractor, Employee marketing leadership managing areas marketing function resources. Experience focuses corporate, startups individuals seeking thrive including:. Marketing Director/Consultant April 2015 December 2016 Company Name － City State Increased profits 60% one year restructure business line. A B2B technology healthcare solutions provider VAR GE Imaging reporting matrix executive leadership Oversaw marketing three divisions support revenue pipeline across diverse vertical markets. Key focus targeting independent hospitals, clinics, physicians bundled implementation, software, managed IT. Develop marketing function oversee telemarketing team campaigns. Lead facilitator GE Imaging IT marketing plan including demand generation, brand development, marketing communication initiatives; utilizing Salesforce, Autotask, WordPress, Project management practices. Developed content digital traditional including presentations, customer stories, video, blog, emails, website. Managed multiple events across vertical markets business healthcare supporting reseller channel strategies new brand product packaging, establishing launch programs, brand standards, calendar, action plans. Sr. Director, Marketing June 2014 December 2015 Company Name － City State A B2B healthcare informatics solutions Employers Payers; reporting President/Cofounder (company sold) Developed brand UX experience two new technology platforms: functionality, design, positioning: $6M target. Oversee communications, brand standards, proposals consulting services, diagnostic reports coordinating team. Created weekly blog strategy: establish calendar, targets, authors drive leads, SEO, content. Manage public relations including media, press releases, distribution target industry contacts. Initiated email campaigns, webinars, social media entry build brand via targeted campaigns lead generation content including whitepapers. Initiated CRM evaluation selection build-out system contacts, leads tracking, email integration. Developed rebranding plan establish primary secondary brands current new products including competitive analysis, positioning, market research, testing, naming, product roadmap, segmentation, identity creation. Developed 2015 marketing plan, calendar budget generate $1M organic growth across largest 750 plan sponsors. Manage 45 branded events including sponsorship exhibits working national regional industry groups, AHIP, AMCP, World Work, SALGBA national industry organizations reaching health plans sponsors. Developed new brand website strategy w/ engagement tools, content, rebranding launching 6 weeks. Marketing Director/Consultant January 2013 May 2014 Company Name － City State National leader hospital revenue cycle solutions; reported President (company-wide cost reductions). Launched new brand/solution identify creation, brand standards, outbound messages, events, websites, campaigns market transition customer base build >$1M new revenue, YR1. Developed annual marketing plan/budget hospital markets PR, >20 new events, sponsorships working HFMA, AAHAM, NAHAM local/regional/national levels. Managed vendors reduce spend $50K. Led market position generate >$50M qualified funnel 2014 revenue; tracking 400% organic sales 75% referral. Injected culture optimism brand revamp, Peer Review award, external focus communications, creative tools. Rebuilt corporate patient-facing websites, Facebook, LinkedIn tracking metrics content SEO SEM manage MRA voice offset competitors' inroads. Revamped patient communications present positioning patient advocacy letters, portal, call center, POS. Developed first annual Customer Satisfaction Survey achieving 30% participation delivery >200 hospital leaders. Director Marketing Executive Team Member May 2011 January 2013 Company Name － City State A B2B healthcare IT RCM start-up physicians/medical groups; company folded two years; reported CEO Targeted physicians 28 states/35 specialties converting customers EHR licenses revenue cycle management services. ​Developed new software launch revenue cycle including brand strategy, digital promotion, user events, PR: $1M YR1. Facilitated 25 trade show events per year supporting national, regional community initiatives. Rebranded practice management software services transitioning 300 independent practices new solution. Established new US lead-gen team US including CRM, market data, reporting talent 25% revenue pipeline. Launched new website design related communication strategies; developed advertising, trade events public relations. Built social media strategy including key sites, blog, ad words, PPC, SEO, content development build leads traffic. Established marketing intelligence function across 300,000 physicians; defined key targets specialties campaigns each; analyzed engagement, pipeline, market trends using CRM, research, satisfaction studies. Managed team 10 including lead-gen specialists outsourced vendors; member Executive team. Director Marketing Executive Team Member November 2008 May 2011 Company Name － City State Aftermarket auto parts distributor/retailer, $2B B2B/B2C; reported General Manager/Corporate VP (recruited new startup 31% sales increase >$48M 2010. Managed 100 trade association events across North America. Relaunched brand new positioning strategy leveraging market research equity entirely new website, ad campaign, e-marketing vehicles. Stabilized sales $37M 2009. Managed customer relationships working national retailers traditional distribution channels service DIY DIFM markets supporting 14,000 store locations North America; created unique marketing support US Canada. Initiated business review strategic plan largest retail customer (3,400 locations) market tests, licensing evaluation new product expansion worth $5M sales 2010. Grew business 42% versus 2009. Managed contributed executive staff member reestablished market sales focus, channel strategies momentum new sales organization. Annual budget >$2M spend >25 branded customer promotion programs. Channel Marketing Manager April 2006 September 2008 Company Name － City State A $150M retail business $2B FKI Industries; FKI sold Melrose liquidated; reported VP Marketing (company divested). Strategically managed >$20M customer merchandising, in-line product promotion programs retail national accounts. Created $5M new brand, Designer Collection program retailers e-tailors: new products, packaging, promotions, Internet advertising, merchandising. Led project management, China sourcing, store rollout. Created new Hickory Hardware brand customer programs including innovative merchandising, lifestyle graphics messaging, website consumer tools, packaging upgrades Menards, Home Depot, Lowe's, CH Briggs: >$50M. Established new corporate New Product Development process tracking; reduced NPD schedules 30%. Established led Lowe's marketing team, hiring resources, setting process, leading monthly service product marketing programs top customer: $20M annually; 11% 2007. Managed agencies vendors upgrade quality marketing strategy, branding graphics, messaging, communications; achieved first consumer ad campaign including consumer print, HGTV sponsorship, on-line market place. Conducted market research projects among Pros DIY consumers establish branding message channel differentiation strategies various products resulting packaging, promotions, new web strategy. Sr. Marketing Manager Consultant September 2004 April 2006 Company Name － City State Start-up B2B company speed clinical trial enrollment, reporting COO consulting area small businesses. Created start-up marketing led implementation brand, sales, channel partners, marketing $1M pipeline. Generated $400K closed contracts first six months $1.2M pipeline targeting pharma, research, physicians. Strategic Market Manager April 1999 September 2004 Company Name － City State Annual sales: $350M A B2B technology services, data, software division Reed Elsevier; reported General Manager/Vice President Responsible Brand/Product Mgt., Customer Service, Business Development, Renewal revenues $2.1M annually. Generated business development revenues $300K annually reseller agreements. Directed database software relaunch emphasis brand/product repositioning outsourcing services, 18% growth. Developed annual marketing plans including direct mail, advertising, tradeshows, public relations, product, sales strategy. Led website redesign brand relaunch, offering integrated marketing multiple target audiences/industry segments. Led acquisition merger opportunities evaluating market position, financial performance, due diligence initial interest. Senior Product Manager August 1996 November 1997 Company Name － City State Annual sales: $120M A design leader marketer gift-wrap, bags, accessories retail channels All Occasion Gift Wrap Accessories. Created revenue $30M programs warehouse clubs, mass merchants, dollar chains. Defined premium gift wrap line positioning, created brand identity, launched new product; $1M new business. Grew revenues private label programs varying distribution channels; incremental $2M sales. Created three new licensing programs, worked licensors, creative, operations resources develop positioning product design; launched field sell materials, displays, trade advertising. Led development merchandising systems including permanent fixtures, promotional displays, in-store signage. Conducted quantitative research evaluate 200 seasonal designs, select sku's, create positioning market materials. Brand Manager October 1990 July 1996 Company Name － City State Annual sales: $400M Berol business, promoted Sharpie Brand Manager: >$150M sales; Accessories, Art, Writing Products Manager $7OM sales; Product Manager: Berol Writing/Office Products: $18M sales; Asst. Product Manager: Art/Writing Products $80M sales. Managed $3M brand marketing budget annual basis tracked monthly; delivered multi-business plans budget. Identified analyzed P L objectives, cost requirements, market pricing, business opportunities. Redefined core brand, created positioning, redesigned products, launched market. Increased sales 27%. Generated new distribution five top retailers: $2M incremental sales via national communications campaign build sales. Branded import line, set quality standards, implemented marketing redefined target segment. Reversed 10% decline. Created intriguing print campaigns national market limited budget timing; $500K budget teen product line. Conducted quantitative research evaluate 200 seasonal designs, select sku's, create positioning market materials. Identified national tie-in partners reduce print campaign costs, increase reach, capture multiple audiences. Managed advertising/P.R. agencies budgets; set objectives, approved media plans, conducted reviews. Initiated delivered $150K 3-phase direct mail campaign target segmented art consumers involving national tie-in partners, product sampling, incentives, communication reaching 80% national market. Supervised brand team; managed priorities, development, marketing projects daily annual assignments. Education Training Inbound Marketing 2017 Hubspot Academy － City State Strategy Facilitation Certification 2010 Leadership Strategies Group － City State Master Business Administration Management Belmont University － City State Management Completed degree keeping full-time career position Marketing University Kentucky － City State Earned 75% expenses, Senior Woman Year Finalist, Who's Who Professional Development Courses: Branding Identity Development, Internet Marketing, Customer Centric Selling, Web Site Design Marketing, How Manage People, Dale Carnegie Leadership Course, Creating Effective Promotions, Leadership Development, Driving Innovation, Advanced Microsoft Office Suite, Writing Effective Copy, Leading Teams Diverse Personalities, P G Leadership Writing Technology: Microsoft Office Suite 2013: Word, Excel, PowerPoint, Publisher, Project; Constant Contact Emma; Survey Monkey; Salesforce, Dynamics; knowledge Hubspot, Hootsuite, Eloqua, Marketo, InDesign, Photoshop, Illustrator, HTML, Software Life Cycle Project Management programs.",CONSULTANT
"CONSTRUCTION ENGINEERING SUPERVISOR Summary Skilled security professional 20 years providing security services federal buildings, corporate settings, apartment complexes, retail facilities construction sites. Security Officer accomplished securing protecting governmental science technology facilities. Brings techniques gained background law enforcement training. Protective services professional strong law enforcement background. Approaches case high level professionalism, offering case proper due diligence. Highlights Department State Secret Security Clearance Natural leader Weapons training First Aid training 2016 Security personnel training Windows Vista Accomplishments Awarded management several official commendations personal achievement contributions team. Promoted Staff Supervisor 6 years employment. Experience Construction Engineering Supervisor January 2012 January 2013 Company Name － City State Supervised construction, repair, utility buildings, warehouses, fixed bridges, port facilities, petroleum pipelines. Read interprets construction drawings. Estimate material, time, labor, equipment requirements. Inspects structures facilities ensure compliance specifications. Combat Engineer January 2000 Current Company Name － City State Detailed understanding interrelationships circuits. Perform tasks making circuit analyzes, tracing relationships signal flow. Use complex test instruments high frequency pulse generators, frequency synthesizers, distortion analyzers, complex computer control equipment. Reads, interprets, plots maps, overlays, photos; develops uses engineering tools. Determines limiting slopes, curves, stream velocity, gap widths. Assembled structural parts components meet requirements preserving structural integrity low observable qualities, posted entries maintained maintenance inspection records. Provide US Army hands-on over-the-shoulder radio communications maintenance training utilizing Aero flex analyzers, Fluke multi-meters, Bird watt meters, Marconi signal generators BKP frequency counters, Boonton modulation meters TEK 4ch oscilloscopes. Assist developing communication system maintenance management repair program Advise maintenance personnel basic intermediate maintenance, troubleshooting, repair service LMR HF/ VHF communications equipment. Combat Engineer January 1992 January 2000 Company Name Detailed understanding interrelationships circuits. Perform tasks making circuit analyzes, tracing relationships signal flow. Use complex test instruments high frequency pulse generators, frequency synthesizers, distortion analyzers, complex computer control equipment. Reads, interprets, plots maps, overlays, photos; develops uses engineering tools. Determines limiting slopes, curves, stream velocity, gap widths. Assembled structural parts components meet requirements preserving structural integrity low observable qualities, posted entries maintained maintenance inspection records. Provide US Army hands-on over-the-shoulder radio communications maintenance training utilizing Aero flex analyzers, Fluke multi-meters, Bird watt meters, Marconi signal generators BKP frequency counters, Boonton modulation meters TEK 4ch oscilloscopes. Assist developing communication system maintenance management repair program Advise maintenance personnel basic intermediate maintenance, troubleshooting, repair service LMR HF/ VHF communications equipment. Education Diploma 2001 University *Strong Vincent HS － City State Intermediate Electronic Principles, Keesler AFB, MS, 2010 *Telephone Central Office Repair, 1987 *HAZMAT Familiarization/Safety Transport, 2007 *Forward Area Alerting Radar Repairer, 1990 Personal Information Performed supervised maintenance manual, semiautomatic, transportable communication systems. Excellent teaming skills Ability work independently without direct supervision Excellent written verbal communication skills Excellent organizational, administration, computer skills (Microsoft Office Suite 2010). Able show past pattern success influencing candidates show interest organization. Ability evaluate process compliance, write/review CA/PA reports, perform root cause analysis validate quality processes, responses, plans. Familiarity ISO 9001:2008 AS9100 Interests Active DOD Secret clearance (12 Jan 2011) current US passport. (20 Jan 2011) US Army 12B (Combat Engineer), US Army 12H (Construction Engineering Supervisor) 24 years hands-on experience installing hardware software programs enable integrated communication systems used accommodate command, control, information purposes. Subject Matter Expert (SME) developing vertical, road, bridges airfield construction rigging, bridging, demolition activities. Experienced electronic integrated communications, radar navigational systems. Working knowledge Forward Area Targeting Systems, Target Alert Data Display Systems, IFF. Experienced utilizing TMDE equipment include VOMs, oscilloscopes, AF/ RF generators, transceiver analyzers, frequency counters, FDRs, TDRs, SWR meters antenna analyzers. Experienced supervising personnel complete mission. In-depth knowledge electronic switching systems. Experience Special Test Equipment Advanced Diagnostic Interface Tool (ADIT)[Portable Maintenance Aid (PMA-based)], Deployed Automated Test Set (DATS), BUS Interface Global Monitor Control (BIGMAC) Skills Army, basic, bridges, inspection, Inspects, Marconi, Office, Radar, multi-meters, oscilloscopes, personnel, radio, Read, Safety, signal generators, Telephone, troubleshooting, VHF Additional Information SUMMARY Active DOD Secret clearance (12 Jan 2011) current US passport. (20 Jan 2011) US Army 12B (Combat Engineer), US Army 12H (Construction Engineering Supervisor) 24 years hands-on experience installing hardware software programs enable integrated communication systems used accommodate command, control, information purposes. Subject Matter Expert (SME) developing vertical, road, bridges airfield construction rigging, bridging, demolition activities. Experienced electronic integrated communications, radar navigational systems. Working knowledge Forward Area Targeting Systems, Target Alert Data Display Systems, IFF. Experienced utilizing TMDE equipment include VOMs, oscilloscopes, AF/ RF generators, transceiver analyzers, frequency counters, FDRs, TDRs, SWR meters antenna analyzers. Experienced supervising personnel complete mission. In-depth knowledge electronic switching systems. Experience Special Test Equipment Advanced Diagnostic Interface Tool (ADIT)[Portable Maintenance Aid (PMA-based)], Deployed Automated Test Set (DATS), BUS Interface Global Monitor Control (BIGMAC) Performed supervised maintenance manual, semiautomatic, transportable communication systems. Excellent teaming skills Ability work independently without direct supervision Excellent written verbal communication skills Excellent organizational, administration, computer skills (Microsoft Office Suite 2010). Able show past pattern success influencing candidates show interest organization. Ability evaluate process compliance, write/review CA/PA reports, perform root cause analysis validate quality processes, responses, plans. Familiarity ISO 9001:2008 AS9100C aviation standards practical experience Quality Management (QMS) internal audit processes. Experience inspection Aerospace Ground equipment AGE/GSE; Hazardous Waste Management programs; tool FOD industry standards; equipment calibration procedures; general security procedures. Experienced inspection Aircraft ground handling/servicing; component removal/replacement; scheduled unscheduled maintenance; Time Compliance Technical Directives (TCTD) execution. Prepares quality documentation reports collecting, analyzing, summarizing information, trends including failed process, recalls, corrective actions, validations. Able identify understand non-conformities, procedural breakdowns, and/or program (process) audits. AWARDS AND ACCOMPLISHMENTS 3) Good Conduct medals 2) Achievement medals 4) Oversees Deployment ribbons F-22 oxygen sensor modification, 2012",ENGINEERING
"INFORMATION TECHNOLOGY SPECIALIST Professional Profile To continue work Information Technology field developing skills Information Systems Networking. Experience Information Technology Specialist April 2015 Current Company Name Set maintained network infrastructure wired wireless configuration. Setup maintained user's computers including hardware software. Set assisted users e-mail accounts. I maintained security networks company users could access network. Setup configured users android phones could access company's resources. I maintained security companies' machines. Computer Technical Specialist September 2007 January 2014 Company Name － City Set maintain software Faculty Staff computers Windows McIntosh environment. Troubleshoot software hardware problems user's machines. Check network connectivity issues client side. Set maintain printers' scanners fax machines staff faculty students. Configure setup PDA faculty staff. Help maintain lab computers windows McIntosh environment including hardware software printing issues. Assist network Administrators setting maintaining network assisting network issues including routers switches servers. This included DHCP server Domain Controllers using active directory layer 3 thru 5 switches. Captured pushed images workstations ghost server. Pushed software packages user's machines using KBOX server. Maintaining classroom projectors connected smart board including attached devices. Installing troubleshooting software hardware issues school Engineering applied science. Serve primary contact vendors maintain licenses. Maintain license server keep software operational. Set maintain intermapper monitored switches servers lab workstations real time see machines running. Set virtual machines installed software client machines. Set configured Polycom qdx 6000 video Tandberg conferencing machines. Set brought conference calls. Senior Computer Network Support Technician November 2001 September 2007 City State Provide statewide data telecommunications the-site problem analysis resolution; consultation; hardware software installations; technical guidance support personal computing equipment. Provide local wide area networking support, included router switch server router configurations, installations problem resolutions. Troubleshoot network components including routers switches servers patch panels. Analyzing diagnosing network correct topology protocols configurations. Install maintain video conferencing systems included Meeting Point. Diagnosed fixed problems computers may experiencing including network software, hardware issues. Junior Network Administrator September 1999 November 2001 Company Name － City State Performed installation removal programs network teaching testing facility. Assigned rights permissions users servicing network. Troubleshoot hardware well software problems network. Also configured IP addresses dynamically statically new machines network using DHCP server. Maintaining compatibility new hardware software network included routers, switches, servers well workstations. Reorganized LANs insure speed performance. Installed maintained wiring network. Education Comp A+ Course, Windows 7 course, CompTIA Network+ course, CompTIA Security+ course, Windows Server 2012 class. CCNA Class. Certified Ethical Hacker class. CompTIA Network+ certification, CompTIA Security+ certification CompTIA A+ certification. MCSE Microsoft Certified Professional Systems Engineer; 2003 CCNA (Cisco Certified Network Associate 1988 Northern Virginia Community College Virginia Commonwealth University GPA: Dean's Lists GPA: 3.4 Dean's Lists GPA: 3.4 M.A Education Biology General Science 1982 George Mason University Fairfax City Education Biology General Science B.S Biology 15 Biology NVCC Alexandria A.A.S Networking (06-25-2001) NVCC Alexandria A.A.S Microcomputer Specialization (06-25-2001) Virginia Commonwealth University Richmond Skills A+, A+ certification, active directory, CCNA, Cisco Certified Network Associate, hardware, consultation, client, DHCP, e-mail, fax machines, ghost, IP, LANs, access, Microsoft Certified Professional, MCSE, Windows 7, Windows, Network, Networking, networks, printers, problem analysis resolution, protocols, real time, router, routers, scanners, servers, switches, switch, Systems Engineer, teaching, telecommunications, phones, Troubleshoot, troubleshooting, video, video conferencing, Windows Server, wiring",INFORMATION-TECHNOLOGY
"PROJECT(S) MANAGER Professional Overview A Medical Anthropologist driven fundamental interest human health welfare sociocultural perspective. Ms. Kazaryan prepared use strong research project management skills develop, implement, evaluate, direct, monitor public service projects protection security human subjects. Core Qualifications Project Management, Compliance, Monitoring Evaluation, Quality Management Assurance, Program Planning/Development/Implementation (Technical Non-Technical), Report Writing Presentation, Public Speaking Qualitative/Quantitative Mixed Method Research/Analysis/Consultation, Ethnography, Interviews Interactional Analysis, Literature Review Content Analysis, Fieldwork, Health, Welfare, Culture, Society, Migration, Diaspora Education Master Science Philosophy Medical Anthropology 2015 University Oxford City State UK *Scholarship Luys Foundation Armenia* Advisor: Elisabeth Hsu, University Oxford, Medical Anthropology Professor Fellow Green Templeton College, Oxford Bachelor Arts Anthropology 2012 University California, Berkeley City State USA *Academic Honors Anthropology, Distinction General Scholarship* Advisor: Aihwa Ong, UC Berkeley Department Anthropology Reader: Santoukht Mikaelian, UC Berkeley Department Slavic Languages Literatures Associate Arts Honors General Education 2010 Glendale Community College City State USA *Academic Dean's Honor Roll* Advisor: Michael Harnett, GCC Scholars Program Director Experience Project(s) Manager Jan 2015 Current Company Name City State Within first weeks, produced company Disaster Recovery/Business Continuity Plan coordination Pharmacy Manager Pharmacist Charge. Currently manage monitoring evaluation activities within pharmacy departments via [review of] internal audits. Ensure compliance applicable state federal standards outlined National Association Boards Pharmacy (NABP). Supervise current Compliance Officer order accomplish Verified Internet Pharmacy Practice Sites (VIPPS) accreditation. Deal public relations matters. Goal create ethical, compliant, safe working environment, also ensure integrity represented healthcare services provided. Consultant Sep 2015 Dec 2015 Company Name City State Provided methodological training directly Monitoring Evaluation Department. This included lessons ethnography, interactional analysis, content analysis, grounded theory, open ended interviews, systematic review research literature. Actively participated number private consultations, public conferences, key cooperation workshops delegates World Health Organization (WHO), The World Trade Organization (WTO), The World Bank, The Food Agriculture Organizations United Nations (FAO), Eurasian Economic Union (EEU) nation states respective ministries health agriculture sectors. Compliance Officer Sep 2012 Aug 2013 Company Name City State Designed comprehensive policy procedure company manual employees, patients, shareholders. Reviewed patient-pharmacist consultations, internal audits, dealt compliance ethics related issues. Accomplished accreditation Utilization Review Accreditation Commission (URAC) company. Built strategic pharmaceutical alliances resulting signed contracts major drug manufacturingcompanies allow dispensing new and/or limited distribution cancer treatments. Licensed pharmacy 24 U.S. states outside state California. Collections Management Assistant Aug 2011 Jun 2012 Company Name City State Served right hand assistant Manager Collections Department UC Berkeley's Museum Anthropology. Supervised researchers, students, interns, volunteers regularly worked valuable fragile artifacts, including human skeletal remains. Organized collection inventory, conducted database entry Oceania artifacts, reviewed system entries working interns volunteers. Recruitment Intern Sep 2010 Jun 2011 Company Name City State Contributed overall campus recruiting strategy, planned campus events, held public speaking events, assisted publicizing upcoming events, consulted maintained confidentiality student applicants, answered inquiries, collated reports, filed recruitment information, saved transferred documents correspondence sound manner. Leadership Cultural Affairs Representative Sweden (2015): Model United Nations, UN Armenia Mentoring Associate Translator (2015): Luys Foundation Headquarters, Armenia Welfare Officer (2014-2015): Oxford University Student Union, University Oxford Social Media Director (2012-2013): Human Health Project Vice-President (2011-2012): Armenian Students Association, UC Berkeley Vice-President (2009-2010): Scholars Program, Glendale Community College Volunteer (Annual/Temporary): Armenia Fund, St. Joseph Hospital Maternity Department, Los Feliz Small Animal Hospital Skills Microsoft Word, Excel, PowerPoint, Office, Outlook, R-Studio Time Management Strategic Goal Setting Critical Thinking Problem Solving Interviews, Participant Observation, Surveys, Questionnaires Sociocultural Perceptiveness, Public Speaking, Recruiting Organized, Determined, Professional, Personable, Adaptable Languages Interests Armenian English Fluent Reading, Writing, Speaking Research, Policy, Ethics, Global/Local Health, Bio/Ethnomedicine, Human Rights, Welfare, Culture, Society, Disability, Politics, Philosophy, Advocacy, Access Publications Kazaryan, A. (2015) ""Mezabujutyun: The Medicinal Uses Urine Among Armenians Diaspora"" University Oxford Kazaryan, A. (2012) ""Armenian Americans: Ethnic Invisibility Double Consciousness Diaspora"" University California, Berkeley Kazaryan, A. (2010) ""Neolithic Çatalhöyük: The Origins Culture"" Glendale Community College, Bay Honors Research Consortium Professional References Elisabeth Hsu Professor Medical Anthropology University Oxford: +44.1865.274624, elisabeth.hsu@anthro.ox.ac.uk Avetis Minasyan CEO President TNH Specialty Pharmacy: +1.818.988.1288, avo@tnhpharmacy.com Leslie Freund Collections Manager Phoebe A. Hearst Museum Anthropology: +1.510.642.3682, freund@berkeley.edu Aihwa Ong Professor Anthropology UC Berkeley: +1.510.642.3392, aihwaong@berkeley.edu",AGRICULTURE
"ABA THERAPIST Summary Team-oriented Applied Behavior Analysis Therapist strong track record establishing solid relationships, motivated, determined, enthusiastic passionate work. Experience May 2015 August 2017 Company Name City State ABA Therapist Summer Internship 8:30 4:30 pm, Monday Friday Work one-on-one morning child afternoon child Was trained multiple different children sub help anytime Followed implemented behavior/treatment plans guidelines Maintained daily detailed records child's individual activities, targets, behaviors, meals activities. Supervised/engaged outing (field trips) child attended Helped child reach milestone self-care, educational social areas Developed professional relationships parents/families, teachers/other therapists, directors/program managers Collaborated monthly Program managers child's progress new ideas possibly implement growth March 2015 Current Company Name City State Fitness Consultant Keep watch safety infractions Answer needs/questions patrons Provide fun safe environment patrons workout Education Training 2018 Purdue University City State Bachelor Science Psychology Brain Behavioral Sciences Activities Honors In high school I head committee named Catholic Life Committee, within committee I would go plan dances raise money Riley Children's Hospital Created program within high school called Freshman Buddies Program help make transition freshman easier Won Saint Theresa Avila Leadership Award Join Sigma Kappa sorority I Risk Manager house year Member Purdue University Dance Marathon committee Volunteered animal shelters walk dogs service hours Skills Conversational American Sign Language All Microsoft Programs CPR/AED Certified First Aid Certified Safe Sitter Certified BBP Certified Interests Running Lifting Crossfit Competitor Watching documentaries Playing animals Babysitting",FITNESS
"SYSTEM ADMINISTRATOR Experience 03/2009 Company Name 21674 SKSIT Security Wireless Environment 11/05/12 18640 SKSIT Securing WLANs 10/30/12 27481 SKSIT Building Securing VoIP Networks 03/20/12 36542 SKSIT Protecting Windows 7 Against Malware Vulnerabilities 03/13/12 30688 SKSIT Physical Security 02/03/12 14766 SKSIT FIREWALLS AND VPNS 01/23/12 34601 KISAM Service Manager (SM) Overview 09/27/11 31699 Adding Assets KISAM Asset Manager 09/26/11 31856 Windows Server 2008 System Administration 04/01/11 28902 STAN Security Configurations Windows 2003 Servers 01/31/11 28801 ""EOps Test Planning Procedures OS, Databases COTS"" 01/20/11 14763 SKSIT (ANS) ENCRYPTION TECHNOLOGIES 04/09/10 23796 SKSIT Intrusion Detection Response Networked Environments 03/22/10 21797 SKSIT Introducing Voice Over IP 04/15/09 21674 SKSIT Security Wireless Environment 04/14/09 17090 SKSIT Wireless Communication Basics 04/10/09 17623 SKSIT Auditing Monitoring 05/01/08 21597 SKSIT (ANS) The Fundamentals Networking 04/25/08 18287 SKSIT ITIL: Problem Change Management 04/24/08 18054 KARTA Introduction Certification Accreditation Process 04/12/07 18064 KARTA Information Security Awareness Beginner 04/11/07 13085 SKSBS BUILDING RELATIONSHIPS TO GET RESULTS 08/03/06 14115 SKSIT INTERNET SECURITY: FIREWALL PRINCIPLES 08/02/06 14025 SKSIT CISCO ROUTERS, FIREWALLS, AND PERIMETER SECURITY 07/31/06 14780 SKSIT Wireless Security 07/31/06 15248 WINDOWS SERVER 2003 ACTIVE DIRECTORY SERVICES 04/07/06 17633 SKSIT Malicious Code 03/24/06 18035 KARTA Technical Controls 03/23/06 18041 KARTA Risk Management 03/22/06 18034 KARTA Operational Controls 03/17/06 18004 KARTA Principles Operating Systems Security 03/17/06 18033 KARTA Management Controls 03/16/06 17996 KARTA IT Security Awareness Intermediate 03/15/06 18076 KARTA FISMA: Establishing Security Metrics 03/14/06 18064 KARTA Information Security Awareness Beginner 03/14/06 18060 KARTA Implementing Physical Security 03/14/06 15225 Firewalls Internet Security 12/16/05. System Administrator 07/2005 Current Company Name Hours per week: 40 Ogden, UT 84201 Series: 2210 Pay Plan: GS Grade: 12 Information Technology Computer (This federal job) Supervisor Peter C Morgan 304-264-5413 May Contact Supervisor: Yes As 12 Computer Systems Administrator EOps-ECC-WSSB-BSS-CIS group, job function varied requires multi-tasking standard. I acted CIS section supervisor. I trainer new employee's coming group details 4 new permanent employees CIS group. I required basic working understanding 7 projects able step SA's moment's notice well 500 servers. The work involves analyzing customer requirements, developing specifications new modified systems, planning coordinating design, development, testing, installation, support new modified systems, including hardware software, serving primary liaison customer organizations IT-related matters. The work may involve developing presenting training operation maintenance new systems IRS IT staff including IT specialists specialty areas, insure new systems properly managed. The employee may adapt implement systems diagnostic maintenance tools ensure availability functionality systems required support organizational Objectives evaluate recommend selection new systems diagnostic tools. This work affects availability IRS IT systems needed meets mission requirements. Regular contacts include employees related units, employees managers within IRS contractors/vendors several levels agency (campuses, headquarters field offices); individuals groups outside agency, including consultants, contractors, vendors, representatives professional. My main duties maintain server's operation, security, analyze diagnose system hardware software components. I also write problem tickets server's hardware software get clearance vendors access servers hardware repair well scheduling times local I.R.S. personal vendor accomplish repairs. I make sure new server put Domain I appropriate paper work includes requesting UWR's, KISAM asset management include new servers information serial numbers, bar code, make, model location name them. I also file Server Compliance checklist, software license forms. In addition, I image re-image server proper Windows Operating System software needed run server e.g. Contact Recording, Contact Analytics, TOS, RTS among servers. I also monitor respond KISAM Tickets I also monitor HIDS, Symantec Anti-Virus programs date operational. Insure Microsoft Windows patches installed servers. I make sure Altiris installed endpoint healthy I make necessary corrections. I run Windows Policy Checker insure server stays IRS Cyber Security Compliance. If compliance, I make necessary changes bring back compliance. I create documents Word Power Point referencing problems I encountered trouble shooting situation other's group case similar situations problems put group shared location network read. I also done short training things I encountered I knowledge others group via OSC sharing conference calls. TPF Operations Server (TOS) I main system administrator accomplishments I achieved set single sign BAG group, single sign IMM, un-secure IMM Web page secure Web page brought current Big Fix patching. Installing maintaining software hardware, controlling current versions use future release application software, documenting physical configuration system. Optimizing functionality servers systems using performance tuning tools techniques. Analyze Diagnosing recovering failed systems using systems diagnosis tools fault identification techniques. Planning coordinating installation new products equipment, resolving installation problems, identifying mitigating security vulnerabilities risks, maintaining server integrity availability. Initiating corrective preventive actions, increasing disk memory capacity improve system performance. 01/1989 04/2007 Company Name Hours per week: 40 Ogden, UT 84201 Series:2210 Pay Plan: GS Grade: Information Technology Computer System Administrator (This federal job) Supervisor Sandy Spiers (801-620-4555) May Contact Supervisor: Yes. My responsibilities assist public electronic filing programmers analyzing, diagnosing making proposals error software getting software passing IRS standards electronic filing. I using IRS IRM thereby transmit standard test returns I would print transmitted test returns analyses determine programming error's call communicate error occurred. They would make correction would accepted Electronic Filing Software Program. I also work closely electronic filing Tax Examiners assisting transmitters problem solving situation. Another responsibility I data copied nine-track tape processed mainframe computer output drain information archival system allowed authorized I.R.S employees access returns taxpayer questions returns. I also helped group maintain network desktop computers. There times would lose connection network would use network sniffer would assist us type location problem needed fixed. I also would install updates workstations, became available us thru download transmittal. Job Related Training:. Item Item Description Completion Date. Information Technology Specialist 01/2013 Within first 7 years I able go GS 3 Clerk position level Systems Administrator GS -12 I achieved set single sign BAG group, single sign IMM, un-secure IMM Web page secure Web page brought current Big Fix patching. Personal Interests: Riding Motorcycles, Walks, Hiking, riding bicycles, Camping, Spending quality time family friends Tracking Stock Market. Education BS Sociology Social Work Psychology 1983 Weber State University Sociology Social Work Psychology My education background provided several abilities allowed easy transition job I Cultural Competence Effective Communication 04/06/16 27931 ""SKSIT Monitoring, Backups, Recovery Windows Server 2008"" 03/02/16 31818 SKSIT Software Updates Compliance Management Microsoft Windows Server 2008 02/17/16 SKSIT Patch Management Securing Monitoring Servers Windows Server 2008 12/18/15 36545 SKSBS IT Project Management Essentials: Monitoring Controlling IT Projects 12/11/15 36544 SKSBS IT Project Management Essentials: Executing IT Projects 12/11/15 36543 SKSBS IT Project Management Essentials: Initiating Planning IT Projects 12/11/15 36546 SKSBS IT Project Management Essentials: Managing Risks IT Project 12/11/15 36541 SKSBS IT Project Management Essentials: Introduction IT Project Management 12/10/15 27225 SKSBS Troubleshooting Closing Project 12/10/15 60476 SKS-LLPKG PM Lite A Blended Approach 12/10/15 27236 SKSBS Managing Project 12/09/15 27234 SKSBS Transitioning Project Management Role 11/27/15 27233 SKSBS Project Management Fundamentals 11/13/15 27235 SKSBS Initiating Planning Project 11/12/15 31813 SKSIT Windows Server 2008 Backup Recovery 11/10/15 31586 SKSIT Setting Securing Windows 7 01/14/15 57785 PSTR FISMA Continuous Monitoring ASCA Training 01/07/15 43943 SKSIT SSCP Domain: Malicious Code 10/16/14 23279 Configuration Management (CM) Overview (CBT) 01/07/14 43161 Change Management Process Overview 01/07/14 31813 SKSIT Windows Server 2008 Backup Recovery 12/10/13 53407 SKSIT Cisco IINS 2.0: VPN Technologies Public Key Infrastructure 12/06/13 23796 SKSIT Intrusion Detection Response Networked Environments 12/05/13 23464 SKSIT 3G Communication Systems 11/23/12 Skills Computers trouble shooting Microsoft Access Microsoft Excel Microsoft PowerPoint Microsoft Word Computer Security Anti Hacking HIDS Microsoft Event logging Adobe Additional Information Awards recognitions Performance Award August 2013 Performance Award August 2012 Performance Award August 2011 Performance Award August 2010 Performance Award August 2009 Performance Award August 2008 Special Act award April 2008",INFORMATION-TECHNOLOGY
"BRANCH BANKER III Accomplishments Maximize sales volume. Maintain visual presentation standards consistent division philosophy direction. Demonstrate effective written verbal communication skills. Assist recruiting, training developing Sales Associates. Develop proficiency operational policies procedures. Manage time prioritize tasks. CUSTOMER SERVICE SALES Ensure customer service #1 priority. Effectively supervise sales floor ensure customer associate awareness times. Understand create awareness factors impact sales volume. LEADERSHIP Motivate develop associates meet goals objectives. Clearly delegate activities follow-up direction. Demonstrate teamwork with-in store company. Take initiative use sound judgement. Lead example. PERSONNEL Demonstrate professional image conduct. Follow specific divisional dress code policy. Ensure store staff treated professionally, courteously respectfully. Involve store staff accomplishing store goals. Take active role development. Communicate staff concerns management. Support company management decisions. OPERATIONS Execute follow-up operational policies, procedures directives. Execute follow-up Inventory Shrinkage Improvement Program. Ensure accuracy paperwork. VISUAL PRESENTATION Maintain store appearance reflect division standard. Replenish merchandise timely basis. Have knowledge store merchandise. Have knowledge sales floor stockroom organization. Keep management informed merchandise-related issues. Executes markdowns re-merchandise needed. POS set-up timely effective. Executes maintains divisional marketing directives. Interpret execute floor plans guidelines. Professional Summary My objective continue move within BB&T. I Relationship Banker BB&T since January 2006. I promoted Relationship Banker I Relationship Banker II January 2012. My long term goal work way training department helping new hires learn BB&T. I passionate BB&T love working here. Skills Team leadership Self-motivated Strong verbal communication Positive Attitude Strong work ethic Excellent Customer Service skills Work History 01/2006 Current Branch Banker III Company Name – City State Proactively initiate, develop, manage long-term, profitable relationships. Manage existing client relationships identify future needs consultatively address them. Profile prospects clients identify additional financial needs refer appropriate financial partners. Deliver superior quality service person phone client needs met consistent, positive basis. Serve primary contact new account openings cross sale products services clients prospects. Proactively reactively contact clients prospects daily phone person identify additional client financial needs strengthen client relationships. Support team sales process acting upon referring identified client needs lines business, including limited to, retail loan, mortgage, investments, private banking, insurance, small business, merchant services, areas. Participate team sales efforts team call nights, sales meetings, debriefs. Employ BB&T supported sales techniques processes whenever possible better serve client branch team. Serve contact client problem resolution perform maintenance current clients dictated needs office. Serve contact responding client non-client service inquiries dictated needs office. Support team service process participating team service efforts service meetings. Must adhere BB&T Policies Procedures, security guidelines, banking regulations internal control procedures. Responsible attending applicable training classes completing computer based training, etc. Stay abreast changes policies procedures ensure compliance current guidelines. 07/2005 Customer Account Specialist Company Name – City State Provide customer service greeting, assisting soliciting persons entering office telephone. Meet personal performance goals handling complete loan cycle. Receive process credit employment verifications records information obtained. Perform routine transactions on-line terminal. Process payments disbursements. Prepare reports, type correspondence transactions documents maintain files, handle mail, notarize documents handle recording filing. 10/2004 Financial Services Reprsentative Company Name – City State Provide superior client service experience assisting supporting aspects service sales-related activities branch. Develop new strengthen/expand existing personal business client relationships daily client relationship management, providing financial solutions meet clients' needs goals, penetrating product service lines. Provide financial solutions meet clients' needs objectives using sales activities include conducting consultative conversations, online charts, teleconsulting making referrals appropriate. Support efforts goals branch team personal sales wide variety SunTrust Bank's products services use referrals, appropriate across lines business. Provide service excellence; perform routine client maintenance requests, problem resolution basic sales functions. Commit advancing individual knowledge sales techniques product knowledge better serve consumer business clients. Perform Teller functions required. Ensure compliance internal controls, operational procedures risk management policies. Pursue on-going education SunTrust products, services, lines business. Additionally, Financial Services Representatives (FSR) In-Store locations responsible service sales include in-store prospecting, assisting clients platform teller transactions Responsible ensuring business transactions practices individual's span control comply regulations SunTrust Code Conduct. 01/2003 10/2004 Floor Supervisor Company Name – City State Floor Supervisor entry-level management position. A Floor Supervisor shares responsibility overall performance store assists Store Management generating sales potential, recruiting developing staff, maintaining store appearance, controlling expenses shortages. Welcomed customers store helped locate items. Handled customer relations issues gracious manner accordance company policies. Identified potential shoplifters alerted management. Cleaned organized store, including checkout desk displays. Alerted customers upcoming sales events promotions. Stocked replenished merchandise according store merchandising layouts. Priced merchandise, stocked shelves took inventory supplies. Trained developed new associates POS system key sales tactics. Instructed staff appropriately handling difficult complicated sales. Counted cash drawers made bank deposits. Education August 1999 High School Diploma Eastgate Christian Academy City Skills banking, basic, c, charts, credit, client, clients, customer service, filing, Financial, insurance, investments, meetings, mail, office, Policies, problem resolution, processes, quality, maintain files, recording, recruiting, relationship management, retail, risk management, Sales, staffing, Store Management, Supervisor, telephone, phone, type",BANKING
"EQUIPMENT OPERATOR AND FITNESS LEADER Professional Summary Certified nurse assistant/home health aide Highly motivated honorable veteran seeking transition healthcare Nursing Assistant initially Registered Nurse ultimately. Accomplished equipment operator outfitted 5 years comprehensive expertise achievements operations, fitness management, process improvement, superb trainer. Adept program project management complemented fitness acumen across diverse cultures economies. Established record reliability creating positive rapport clients, staff, family. Extremely effective demanding fast-paced environments proven patience compassion work personnel. Core Competencies Problem Solving Decision Making Risk Management Assessment Extensive Leadership Experience Interpersonal Awareness Relations Security Clearance Computer Competency Flexibility Client Service Professional Experience Equipment Operator Fitness Leader January 2013 Current Company Name － City State Effectively trained 30 members equipment operations led members obtaining licenses HMMWV, 11K-12K forklift, MTVR Cargo, MTVR Dump, 40 passenger bus. Efforts resulted command's mission support 4 projects. Hand selected perform monthly serialized inspections 175 M9 pistols, 420 M16 assault rifles, 3 AT4's 12 MK19's. Thorough attention detail resulted zero discrepancies command's annual inspection. As crewmember runway project, loaded placed 55 gabion baskets mixed 75 bags chemical additive pulverized soil provided proper erosion protection. Additionally, loaded, transported, dumped 14 tons scrap metal 200 cubic yards top soil enabled 2 primary project operations stay task. Always reaching highest level growth development education community involvement. Completed Associate Degree General studies, Certified Nurse Assistant, Home Health Aide training competing 2 half marathons. In addition, volunteered Special Olympics relay, Breast Cancer Awareness 5K, Walk Alzheimer's, Sexual Assault Awareness relay, helped raise $2400.00 carwash donations behalf Navy. Equipment Operator, Fitness Leader January 2010 January 2013 Company Name Administration Management Lead operator utilities branch water distribution system repairs. Worked extended hours restore water service fire-fighting capabilities repair two water breaks replacement 5 fire hydrants. Flawlessly operated grader, backhoe, roller, mud hog 34 hours removing 11,250 square foot spoilage channeled 4,000 gallons storm runoff prevent base flooding. As Base Support Vehicles Equipment Operator fitness leader, personally developed led fitness programs tailored members limited duty. These efforts increased overall fitness participation reducing limited duty personnel 90%. Displayed unsurpassed skills directing creatively designed fitness classes 33 members increased physical readiness 97%. Expertly applied problem solving skills multitude issues presented various customers relating Base Support Vehicles Equipment Operator Dispatch, making sure customer needs addressed timely manner tasks completed within restrictive deadlines. Effectively managed accountability serviceability 365 pieces support equipment coordinated prompt schedule 58 customers, supporting 25 different Naval Air Station commands. Provided 600 hours on-the-job training ensuring minimal equipment time due improper use, allowing members earn new critical skill set providing better trained work-force. Merchandiser Costco January 2008 January 2010 City State Stocked, straightened, shrink-wrapped, labeled merchandise sale warehouse following standard merchandise standards precautions keeping sales floor clear debris empty pallets. Assembled constructed 100+ display models safely secured public showing. Enhanced seasonal sales creatively organizing merchandise intrigued customers explore product encouraged customers purchase product. Provided prompt courteous customer service members, employees, suppliers. Helped members load merchandise carts/vehicles, directed members merchandise, relayed proper knowledge merchandise customers employees. Education Training Bachelor's Degree Nursing 2018 California State University Stanislaus － City State Nursing Associate's Degree General Studies 2014 University Maryland University － City State General Studies Licensed Vocational Nurse Anticipated Certified Nurse Assistant 2014 NCP College Nursing － City State U.S. Navy Certified Fitness Leader Completed 2013 Naval Air Station Sicily, IT U.S. Navy Certified Operational Fitness Fueling Series Completed 2011 Naval Air Station Sicily, IT U.S. Navy Certified Mission Nutrition Completed 2011 Naval Air Station Sicily, IT U.S. Navy Hazardous Material/Waste Training Completed 2012 Naval Air Station Sicily, IT U.S. Navy Expeditionary Combat Skills Course Completed 2013 Center For Security Forces Gulfport, MS U.S. Navy Certified Equipment Operator Home Health Aide Completed 2014 Ventura Training Institute － City State Home Health Aide Completed Equipment Operator School － City State Skills attention detail, backhoe, customer service, directing, forklift, 97, Navy, Naval, organizing, personnel, problem solving skills, repairs, sales, utilities Additional Information Awards honors Navy Marine Corps Achievement Medal 2013 Good Conduct Medal 2013 National Defense Medal 2010 North Atlantic Treaty Organization Medal ""Unified Protector"" 2012 Global War Terrorism Medal 2012 Meritorious Unit Commendation 2012 Blue Jacket Quarter 2012 Letter Commendation Commanding Officer 2012 Letter Appreciation Commanding Officer 2012 Letter Appreciation Security Officer 2011",FITNESS
"ADMINISTRATIVE ASSISTANT Professional Summary Stylist informed background art history design. Dedicated clear fruitful communication delivery unmatched customer experiences. My interdisciplinary studies art taught approach work contextualized perspective ingenuity. Skills Graphic design, composition illustration Writing Proficient Typist Microsoft Office Suite social media platforms (Instagram, Twitter, Facebook) Painting, drawing, sculpture weaving Yoga meditation, Certified Yoga Teacher Work History Administrative Assistant 04/2020 02/2021 Company Name – City State Remotely managed customer service, client scheduling, inventory monthly profit product sales. Personal Assistant Lead Stylist 10/2018 03/2020 Company Name – City State Personal Assistant 2 million dollar book, grew 3 million within year. Personally managed stylists business; coordinating client appointments, carrying pre-appointment pulls, executing special orders, managing internal/external communications, overseeing issue resolution. Curated stylist's personal online boutique, Salesfloor, well presentation product within stylists personal appointment room. Designed etagere, jewelry display stylist's personally requested stock (on Memo pieces). Processed sales, allowing stylist give undivided attention clients. Independently led styling appointments needed. Coordinated tailoring personal styling alterations process. Styled full bridal parties, including celebrity clients Vogue feature. Styled “Saks Limitless Clients” travels New York Milan Fashion week, attended runway events. As well styling galas benefits Oscar de la Renta Lake Tahoe Benefit. Assisted facilitated private country club MTM Armani Event. Consistently monitored Stylist's Sales Performance, followed strategies improve performance successfully maintain trajectory meet sales goals. Organized styled quarterly fashion events present latest product arrivals seasonal trends Saks management, executives, stylists. Front Desk Receptionist, Stylist Assistant Company Name – City State Client administrative responsibilities. Balancing cash drawer end day batch processing. Personal Assistant salon owner. Key Holder, Sales Representative Company Name – City State Sales Representative Company Name – City State Education Bachelor Arts Fine Arts 2017 School The Museum Fine Arts Boston High School Diploma 2010 Brookline High School Accomplishments School Museum Fine Arts, The Graphic Arts Annual Show (2017) Best Illustration, Honorable Mention: “Check Check”, Jumpsuit Newsprint Page Print. Certifications Kripalu Center Yoga Health, Stockbridge, MA (2016) 200 Hour Yoga Teacher Certification",APPAREL
"DIRECTOR OF INFORMATION TECHNOLOGY AND ANALYTICS Summary Accomplished senior manager 15 years experience leading complex projects managing resources optimize enterprise technology support business objectives. Committed quality service excellence aptitude launching new technology platforms. Subject matter expert Information Security Risk Management. Excellent communicator adept identifying business needs bridging gap functional groups technology foster targeted innovative solutions. Highlights OS/Platforms: Microsoft Windows Server 2008/2012, Exchange 2010, IIS, Active Directory, DNS Networking: Cisco LAN/WAN (ASA/switching), TCP/IP, VPN, VoIP, SIP, MPLS, VNC, VLAN Segregation Hardware: SAN/FIBER technology, Enterprise Servers, Switches, Routers, Workstations, Laptops, Mobile Devices (iPad/iPhone/Blackberry), Telephony Systems: Cisco CUCM Tools: JIRA, Veritas Netbackup, Backup Exec, PCAnywhere, Symantec Antivirus, Ghost, SharePoint, Visio, Microsoft Office Suite Experience Director Information Technology Analytics January 2005 Current Company Name － City State Market-leading global credit asset management firm $4 Billion AUM 120 employees worldwide. Directed firm's word-wide Information Technology strategy. Established instituted policies, procedures technology mitigate corporate security risk position ZAIS Sarbanes-Oxley act compliance. Identified process improvement opportunities recommended solutions budget requirements management committee. Managed team 6 resources responsible technology management support operations encompassing aspects IT infrastructure including workstations, server platforms, IP telephony, L3 network infrastructure, network security, disaster recovery, Storage Area Networks videoconferencing. Directed project teams lifecycle phases handling technical escalation events. Evaluated deployed DLP solution. Chairman firm's cybersecurity committee responsible advancing firm's security posture. Selected Accomplishments Developed led technology strategy firm supports strong business alignments, increases profitability provides sound, flexible reliable foundation future. Enabled revenue growth leading timely deployment high-performance virtual computing environment support new models created internal development teams. Created Incident Response Policies Procedures rooted firmly NIST framework. Developed lead breach rehearsal scenarios executive roundtable tests technical response team practices. Designed Data Governance Classification Policies particularly regards Personally Identifiable Information (PII). Evaluated deployed Data Loss Prevention system (Symantec) created escalation procedures comply firm's Data Governance Policy. Managed security vendor relationships contract negotiation lifecycle Service Level Agreement reviews. Developed associates fullest potential providing challenging opportunities enhanced associate's career growth. Recruited developed appropriate talent pool insure adequate bench strength succession planning. Managed logistics, procurement deployment IT infrastructure Dallas, Baton Rouge, Shanghai, Dublin, London, Singapore Tokyo locations inclusive establishing sustainable model support. Established viable Disaster Recovery strategy physical virtual solution liaison business units generate firm's Business Continuity plan. Spearheaded analog VOIP conversion ZAIS IPT video infrastructures (Cisco CUCM environment). Transformed IT support organizational interaction practices, fostering strong, collaborative work environment. developing robust help desk systems processes improved trouble ticket initiation visibility. Led firm's Cybersecurity enhancement effort managing design, implementation maintenance Advanced Threat Protection system, Next Generation Firewalls Mobile Computing Security. Developed firms Cybersecurity Policy Incident Response Team firmly rooted NIST framework. Responded audit requests potential current investors, met discuss finding, guided due diligence process. Responded external auditors lead remediation efforts needed. Reported audits executive board. Fostered culture security awareness firm obtaining executive level support Cybersecurity initiatives enabling acceptance security measures user education. Information Technology Manager January 2002 January 2005 Company Name － City State Manufacturing firm 100 year history 170 employees. Directed hardware software configuration, installation, troubleshooting, support activities. Oversaw administration network infrastructure, business systems, cabling circuits, telecommunications platforms. Established managed relationships technology vendors service providers. Monitored tracked call volumes, service requests, performance metrics. Led work order documentation change request management. Selected Accomplishments Designed led Windows 2003 migration team. Administered CISCO multi-VLAN layer 3 switched LAN\WAN. Designed administered CISCO VPN solution. Led procurement, configuration administration infrastructure projects. Engineered deployed Microsoft Exchange 2003 solution including web access/spam protection/security. Planned implemented Enterprise Resource Planning project. Responsible disaster recovery plan/execution. Supervised IT staff coordinated consultants. Systems Administrator January 2000 January 2002 Company Name － City State Consulting firm providing portal technology enterprise customers. Administered supported 250 client node Windows NT environment. Planned, configured administered upgrade Windows NT Windows 2000. Maintained DNS, WINS DHCP multi-site environment. Maintained 85 node development server environment. Engineered deployed System Management Server 2.0 infrastructure. Designed Workstation Server imaging system using Symantec Ghost. Performed daily network monitoring tasks including backups (Veritas) log checks. Data/Systems Administrator January 1998 January 2000 Company Name － State Global provider information technology products services (3 Billion revenue) Oversee modify daily download data several distributors. Uploaded data appropriate SQL databases. Maintained perform hardware/software upgrades Windows FTP servers. Education Bachelor Science Psychology/History 1998 Rutgers University － City State Psychology/History Skills Active Directory, Antivirus, asset management, Backup Exec, budget, business systems, cabling, CISCO, Competitive, Hardware, Consulting, contract negotiation, conversion, credit, client, databases, DHCP, Disaster Recovery, documentation, DNS, due diligence, Enterprise Resource Planning, Firewalls, FTP, Ghost, help desk, IIS, imaging, Information Technology, IP, IT support, LAN, Laptops, Team Leadership, logistics, Loss Prevention, managing, Market, Mentoring, access, Exchange, Microsoft Exchange 2003, Microsoft Office Suite, SharePoint, Microsoft Windows, Windows, Windows 2000, Windows NT, word, migration, Enterprise, network security, network, Networking, Networks, Next, OS, organizational, PCAnywhere, Policies, Problem Resolution, processes, process improvement, procurement, Project Management, Proposal Development, Requirements Analysis, Routers, SAN, Sarbanes-Oxley, Servers, Service Level Agreement, sound, SQL, strategy, Strategic Planning, Switches, Symantec, TCP/IP, telecommunications, Telephony, troubleshooting, upgrades, upgrade, Veritas, Veritas Netbackup, video, VPN, Visio, VOIP, WAN",INFORMATION-TECHNOLOGY
"ASSEMBLY MECHANIC Summary Aircraft Mechanic 16 years experience. Extensive background rotary wing fixed wing aircraft. Skills VISIPRISE, KRONOS, SAP EWI programs Blueprints Fiberglass, composite sheet metal Fuel Systems Powerplant Blade Track Balance Vibration Analysis Leadership skills Aircraft Inspection Flight Controls Hydraulic Systems Transmissions Accomplishments Awarded (2) Navy Marine Corps Achievement medals. One success shop I supervised. The second Quality Assurance duties. Experience Assembly Mechanic 09/2014 08/2016 Company Name City State Sheet metal mechanic Boeing 737 fuselage assembly line. Crew leader 3 man team, installing aft fuselage belly skins minimal quality defects required bar line, move rate (2) units day. Flight Inspector 10/2010 06/2013 Company Name City State Functional Test QAR V-22/UH-1/AH-1Z Performed audits numerous functional test procedures include: line clearance inspections, final inspections component installation. Trained new Inspectors procedures aircraft systems. Tracked maintained aircraft serialization logs. Assembly mechanic V-22 final assembly. Installed major aircraft components engines, rotors, fuel systems, oxygen components, drive systems, EGRESS systems. Composite repairs. Worked close tolerance holes. Used multiple precision measuring tools. Aviation Machinist Mate 09/2000 10/2010 Company Name Supervised 60 maintainers. Performed scheduled unscheduled flight line maintenance 16 Sikorsky MH-53E's. Full system QAR. Aircraft vibration analysis rotor tracking systems certified. Performed work center audits tool control, maintenance publications, FOD program safety. Flightline Troubleshooting Knowledgeable hydraulic systems, flight controls, sheet metal, power plants, landing gear systems, transmissions, drive systems, composite blade repair, tire wheel maintenance fuel systems. Overhauled F-110 GE Powerplants Navy's fleet F-14's Overhauled F-404-GE-400 402 High Pressure Compressor modules Navy's fleet F-18's Collateral duty inspector engine platforms. 05/1999 09/2000 Company Name City State Entry level mechanic T-34 Mentor. Performed scheduled maintenance. Introduced aircraft systems functions. Education Training High School Diploma 1999 Skills Flightline Maintenance Intermediate Maintenance Inspection Assembly ​",AVIATION
"HEAD OF ACCOUNTS AND FINANCE Summary Flexible Accountant adapts seamlessly constantly evolving accounting processes technology. Adept budget forecasting, financial reporting corporate tax planning. Highlights Financial statement analysis Understands foreign tax reporting Budget forecasting expertise Adobe software proficiency Effective time management General ledger accounting Flexible team player Cash-flow report generation Public private accounting Cost accounting General tax accounting Account reconciliations Proficient Microsoft Office Knowledge Sage Proficient SAP ERP (Enterprise Resource Planning) software QuickBooks Accomplishments Payroll Assistance Assisted payroll preparation entered data cumulative payroll document. Reporting Established client payment plan program monitor payment compliance progress, reducing uncontrolled payment activity Employee Management Liaised HR department establish employee benefits, training, payroll termination procedures Accounting Skills Operated computers programmed accounting software record, store, analyze information. General Ledger Accounts Maintained accurate accounts including cash, inventory, prepaid, fixed assets, accounts payable, accrued expenses line credit transactions. Increased compliance cash management department aiding internal external audits. Researched resolved billing problems previously missed. Experience Company Name October 2013 Current Head Accounts Finance City State Basic Function: I'm always accountable accounting operations company, include production monthly financial reports, maintenance adequate system accounting records, comprehensive set controls budgets designed mitigate risk, enhance accuracy company's reported financial results, ensure reported results comply generally accepted accounting principles international financial reporting standards. Principal Accountabilities: Management Maintain documented system accounting policies procedures Manage outsourced functions Oversee operations accounting department, including design organizational structure adequate achieving department's goals objectives Oversee accounting operations branches (Freetown, Kenema, Kono Kailahun) especially control systems, transaction-processing operations, policies procedures. Mitigating risk cash handling Bank Rural areas disbursing centers Handling project finances, reporting accountability within company Maintain company's PPE register disposal Transactions Ensure accounts payable paid timely manner Ensure reasonable discounts taken accounts payable Ensure accounts receivable collected promptly Process payroll timely manner Ensure periodic bank reconciliations completed Ensure required debt payments made timely basis Maintain chart accounts Maintain orderly accounting filing system Maintain system controls accounting transactions Processing commission agents (VCs) second payment (Premium) farmers done proportional weight coco procured month Reporting: Issue timely complete monthly financial statements Ensure upload monthly financial reports SAP accounting software done timely Lead Coordinate preparation corporate annual report Recommend benchmarks measure performance company operations Calculate issue financial operating metrics Manage production annual budget forecasts Calculate variances budget report significant issues management Provide system management cost reports purposely cost control project managers stakeholders. Provide financial analysis needed, particular capital investments, pricing decisions company performance Compliance: Coordinate provision information external auditors annual audit Coordinate provision information Government revenue authorities regard past financial statement Monitor debt levels compliance debt covenants Comply local, state, federal government reporting requirements tax filings Coordinate provision information stakeholders finances implementation projects within company like AECF, IFAD, Social Projects. Certification (Rainforest Alliance, IMO control) Participating operation department improving infrastructure field activities Crop traceability smallholder farmers overseas customers Crop flow smallholder farmers point sale Crop Grower lists/farmer lists Farmer data spreadsheets (no. coco trees per hector, contracts) Establishing new buying posts (BPs) Establishing Geo-traceability farms Establishing binding agreement (agents-village coordinators Company Name December 2010 October 2013 Senior Accountant City State Duties Responsibilities Working Pivot tables coffee cocoa books different branches Reporting program expenses budget form TTs requests abroad directors Manage financial matters procedures project implementation Preparing payment requests/vouchers cheques payment Preparing weekly reports trend debt levels banks. Preparing weekly fund sheet Report (a detailed cash flow). Preparing, Posting Reconciling Main Books system. Preparing schedules two companies sales (both direct export local sales). Preparing, reconciling posting system, monthly payroll, payroll journals statutory computations remitting SDL, NSSF, PAYE, W/Tax. Preparation monthly Bank (for HO Branches) Intercompany reconciliation statements posting variances syste Exchange rate controlling dealing foreign currencies functional currency Making thoroughness tightly monitoring Receivables debtors telephone, email, time physical appearance. Participating preparatory andreviews final accounts Responding External internal auditors auditing well TRA queries regarding companies past accounts submitted. Stock Valuation, Physical Stock verification Movement stock Calculations VC, Agents Commissions plus premiums District Levies Company Name June 2009 December 2010 Accountant City State Duties responsibilities: Maintaining staff imprest records retirement (IOU issued IOU retired) well staff loans Salary Advance register Reconciliation Circulation debtors, Advertisement debtors, Suppliers Petty cash ledgers Monthly reconciliation Bank Statements Bank books systems preparing Banks reconciliation Reports investigating resolves un-reconciled differences Monthly VAT computations filing returns TRA Maintaining fixed Assets Register, Manage depreciation Fixed Assets register setting depreciating schedule, register acquired Assets post depreciation. Preparing Monthly Sales Performance Report Upcountry Local Representatives Transfer cash cheque main cash receipts control account pettycash banks Tally Pastel Preparing, verifying, processing issuing expense vouchers posting systems Daily Freight charges newspapers upcountry representatives Upcountry monthly Retainers fees Weekly correspondence fees Advertisement commissions Data entry advertisement transactions Tally Pastel Advertisement invoices (sales invoices) -Advertisement receipts (sales receipts) -Circulation receipts (sales receipts) -Credit note circulation debtors Company Name August 2008 June 2009 Trainee City State Duties Responsibilities: Prepare payments Prepare regular reports revenue, expenditure tax returns; maintain reconcile direct debits accounts systems; Prepare invoice bills; Prepare bank reconciliation statements; Disburse cash cheque payments; Post transactions computerized accounting system; Reconcile debtors creditors records Education Tanzania Institute Of Accountancy 2012 Post Graduate Diploma Accountancy Accounting City State Tanzania Institute Of Finance Management 2008 Advanced Diploma Accountancy Accountancy City Tanzania Accountancy Minaki High School 2001 Advanced Certificate Secondary Education Science City Tanzania Tosamaganga Secondary School 1998 Certificate Secondary Education Science Arts City Tanzania Interests Gardening Trees Languages Swahili English Skills Project Reporting Accounts payables receivables, Auditing, Data entry, Internet Exchange rate control, Microsoft Proficiency: Word, Spreadsheets, Outlook, Power Point Payroll processing, Accounting software: Quick Books, Sage Pastel, SAP ERP, TAS Books, TALLY, Research Account reconciling Financial Reporting Management Accounting GAAP IFRS Forecast Vs Actuals weekly monthwise Additional Information Volunteering Experience Trainer Mabibo Teaching Center Assist entry criterion requirement joining high school level",FINANCE
"CONSTRUCTION MANGER III Summary Motivated Professional Construction Manager excellent interpersonal skills. Works timely efficient manner see tough jobs completion. Bringing valuable experience large corporate construction sites, well residential home repair projects. Highlights CPR certified standard first aid Storm Water Compliance Manager Ultraweld Exothermic Connection training Knowledge transformers, high voltage switchgear, automatic tansformer Switch, Single Three-phase power Proficient in; MS Excel, MS Word Excellent customer service, conflict resolution Job prioritization Experience City State Construction Manger III 07/2014 07/2015 Provided accurate measurements estimates projects meet budget expectations. Climbing working communications towers purpose installing, replacing, repairing antenna systems equipment; performed tower maintenance close supervision. As experienced Tower Manager, lead construction, installation, maintenance communications tower support structures. Implemented systems improve process efficiency reduce project duration. Scheduled contractors materials deliveries. Responsible managing overall project execution performance including scope, cost, safety, quality, schedule, implementation, customer satisfaction. Serve single-point contact, project management construction execution. Providing oversight construction assigned construction projects. Able establish, maintain, manage subcontractor relationships. Assuring correct level talent subcontractors maintain construction schedules level work. Developed detailed materials take scope services lists RFDS's engineered drawings. Company Name City State Construction Manager II 12/2011 07/2014 Adapted modified standard techniques, procedures criteria solve complex problems. Worked closely network administrators server engineers ensure quality service. 8 years information technology experience. Oversee 100 sites budget responsibility $10M. Provided overall administrative technical direction, enforced company project policies, served client interface insure scheduling communication meet deadlines dates. Assure quality tasks, products services include site visits audits. Assigned tasks subordinate staff evaluated performance. Ability read blue prints, work pressure meet project deadlines. Determine structural repairs needed, takes action tightening bolts account bent steel. Company Name City State Construction Manager II 11/2008 11/2011 Design walks redlines Coordinate ordering Utilities new built sites Completed projects effectively applying engineering, technical maintenance procedures. Overseeing multiple contractors sites daily basis. Collaborating working municipalities site requirements. Order site equipment. Responsible managing clear wire build-out Las Vegas market. Company Name City State Superintendent 10/2007 11/2008 Supervise crew beginning end project. Schedule inspections, permits daily basis. Budget analysis current upcoming project jobs. Attend pre-construction meetings customers. Order manage materials equipment. Create schedules crews. Create construction schedule customers Build install communications sites Install electrical services sites Install grounding systems related communications sites Form concrete slabs, equipment pour Climb towers install communications antennas coax Sweep Test coax ensure installation, punch-list sites completion. Developed standard operation procedures quality safety standards tower installation work. Managed development, design construction tower energy conservation projects ensure acceptability budgets time lines, conformance federal state laws adherence approved specifications. Education High School Diploma 1991 El Dorado High School City State Skills administrative, Blueprint, Budget analysis, Budget development, budgets, budget, interpersonal communication, Compliance Manager, conflict resolution, CPR certified, client, customer satisfaction, Excellent customer service, Dependable, design construction, detail-oriented, direction, energy conservation, equipment maintenance, first aid, information technology, managing, market, materials, meetings, MS Excel, MS Word, multi-tasking, network, policies, improve process, Project management, quality, read, repairs, repairing, Safety, scheduling, supervision, Switch, switchgear, transformers, Utilities",CONSTRUCTION
"INTERNATIONAL BUSINESS DEVELOPMENT Summary Results-oriented International Sales Customer Service professional diverse background management, international sales, marketing, logistics customer service. Dedicated providing excellent customer service making operational procedural improvements. Highlights Professional Ethics Negotiation skills Staff training development Project management Territory forecasting Work flow analysis Product development International Sales Foreign Trade Food Beverage Industry Experience Experience International Business Development 11/2013 － Current Company Name City State Contacted new existing customers discuss specific products could meet needs. Identified issues existing marketing material drive process improvements. Identified, coordinated participated client relationship-building activities meetings. Answered customer questions regarding products, prices availability. Successfully prepared product packaging export readiness. International Sales Customer Service Manager 03/2007 － 10/2013 Company Name City State Successfully managed International customer service department developing maintaining excellent service customers, establish monitor procedures service standards export clearance. Built excellent relationships high net worth clients, consistently maintaining near 100% retention. Optimized supply chain solutions meet requirements international business plan including evaluation modes transportation, inventory, time market, landed costs customer requirements. Managed legal, regulatory, shipping requirements documents required international movement product services. Successfully trained managed export team ensure perfect execution shipment based country requirements, customer's specification incoterms. Contracts Administrator/Customer Service 04/2004 － 10/2004 Company Name City State Aided preparation contractual provisions, administration contract proposals responsible preparing bids. Managed organized Returns Material Authorization department Liaison military customers, management production. Customer Service Representative 06/2003 － 03/2004 Company Name City State Acted liaison customers, staff, management. Investigated resolved customer requests problems. Tracked expedited sales orders; ascertaining order accuracy. Processed range financial transactions; maintaining accuracy balance. Customer Service Logistics Manager 08/2000 － 03/2003 Company Name City State Successfully managed domestic customer service logistics operations nationwide ensure fulfillment shipping orders. Reduced shipping costs 20% negotiating proposed pricing LTL Full truckload transportation companies. Conducted business development functions obtaining international customers e.g., meeting international tradeshows, US Commercial Services. International Inside Sales Customer Service Logistics Coordinator 08/1997 － 07/2000 Company Name City State Managed customer service logistics operations serving liaison Japan, U.S., Mexico divisions. Prepared provided financial accounting reports corporate headquarters. Analyzed reduced import, export costs 15% implementing various cost control measures negotiating various freight forwarders trucking firms. Provided support set Maquila Factory Mexico including initial inventory asset control system. Managed off-site employees customer support, accountant inventory control supervisor.Trained 12 new employees (accountant logistics personnel) U.S. operations. Set purchasing sales functions well implemented accounting software inventory system company U.S. Office Manager/Bilingual Assistant 11/1996 － 08/1997 Company Name City State Assisted maintaining department attorney personnel files utmost confidentiality. Created tracked expenses client account codes using QuickBooks. Mailed arranged delivery legal correspondence clients, witnesses court officials. Coordinated office workflow, e.g., timelogs Attorneys, scheduling appointments. Acted liaison clients, vendors attorneys. Marketing Clerk 07/1995 － 10/1996 Company Name City State Updated Market Share report prepared Top 400 individual vendor profile. Controlled product marketing literature inventory including distribution well promotional prizes flyers sales department. Responsible data entry promotions/spiffs business correspondence current basis. Coordinated departmental workflow, e.g., scheduling meetings vendor conferences. Marketing Export Assistant 08/1994 － 06/1995 Company Name City State Collaborated production senior management ensure customer satisfaction services rendered. Investigated resolved logistics issues, requests, problems. Processed applicable financial transactions initiating new sales orders. Interacted international/domestic customers vendors. Translated medical marketing materials English French Spanish. Administrative Assistant Customer Service Representative 01/1992 － 07/1994 Company Name City State Directed multi-functional interface sales, senior management, finance. Served primary point contact international domestic suppliers end users. Successfully efficiently controlled short life span product inventory limiting possibility overstocking preventing stock outs. Education Associate Arts Irvine Valley College Managerial Finance Accounting City State Bachelor Arts Autonomous University Guadalajara Accounting City State Mexico Certificate State Arts Business Works Inventory Control Order Data Entry City State Certificate 8th Walton Selling Walmart Mexico Central America City State Skills Fluent oral written Spanish, reading competency French, proficient Microsoft Word, Excel, PowerPoint, Outlook. MAS90, MAS200, Greatplains.",BUSINESS-DEVELOPMENT
"MEDIA SERVICES COORDINATOR Summary Life-long San Antonio resident, dedicated technically skilled professional diverse background, strong people skills, team player, highly organized, excellent collaboration communication skills, ability multi-task adapt well change. Excellent resolving employer challenges innovative solutions, systems process improvements proven increase efficiency, customer satisfaction bottom line. Highlights Proficient Microsoft Office applications, Quick Books Pro, Google Tools/Apps Education, Type 70 WPM, 10-Key touch accuracy, HTML5, CSS, Basic PHP, Adobe Creative Cloud, Techsmith Relay, Camtasia, Snag-it, Web Research skills, Web 2.0 tools, Video-Web conference skills, Mass deployment configuration iOS device skills, Clear understanding Project cost, Excellent Customer Service skills, Strong Analytical, Collaboration, Communication, Written, Organizational, Multi-tasking skills. Accomplishments Led development inventory control metric system. Decreased number issues electronic classroom developing metric system technology issues. Experience Media Services Coordinator 01/2009 Current Company Name City State Responsible accounting financial functions, AP, AR, PR, GL/bank reconciliations month-end closing, prepare financial reports, track travel, purchase departmental supplies, upkeep office equipment Assists Director budget planning based asset tracking depreciation capital equipment Responsible tracking number expense accounts construction projects, supply expenses, grants one time initiative budgets Responsible reviewing processing contractor draws timely manner ensuring services supplies rendered Purchaser AV classroom technology equipment Monitor troubleshoot AV technology classroom issues tier II level, dispatch technicians needed Responsible upkeep helpdesk ticketing systems Assist Director Audio Visual Classroom Technology Design/Project Manager various special projects well provide technical support video conferences, webinars various multi-media services Assist management technology newly designed commissioned classrooms; deploying tablet touch controls similar multi-media equipment Serve Lynda.com Campus Administrator, prepares monthly statistical reports VP, CITO Director Coordinate AV equipment delivery set ups TU community events visiting group events Responsible hiring managing evening supervisor well student workers, process payroll timely manner, approve vacation sick leave, coordinate staff schedules training Lead social media journalist CLT; coordinate departmental tours, new student faculty orientations Responsible upkeep AV inventory, demonstration AV equipment checkout, upkeep 3D printer, provide technical training support 3D printer Credit Manager Billing Coordinator 01/2006 01/2009 Company Name City State Responsible accounts receivables month end closing duties Responsible Group Billing accounts generating 300K revenue Customized Invoicing Responsible Credit card transactions handling disputes Responsible aspects direct billing, credit references, collections city ledger accounts Conduct monthly credit committee meetings, prepare monthly write-off report Assist Controller Assistant Controller developing, implementing financial/office policies Work closely Sales, Catering Managers ensure client billing requests met Responsible implementing managing new technology trouble shoot common accounting issues Developer 01/1998 01/2006 Company Name City State Office Manager Leasing Manager Office Manager Leasing Manager Property Management Firm Responsible accounting financial functions, AP, AR, PR, GL/bank reconciliations month-end closing Assistant Project Manager construction newly developed properties, monitor jobsite procured material receiving warehousing functions ensuring materials purchased accordance project technical specifications Manage subcontractor administration, review execute contractor draws change orders Oversee administrative systems/operations office, including interviewing, hiring managing staff, implementing managing new technology Prepare review trusts, power attorneys, leases, title commitments, miscellaneous mortgage loan real estate legal documents Monitor maintain employee personnel files, including payroll Maintain good customer relationship tenants, coordinated property tours commercial residential properties. First point contact handle tenant inquires complaints Responsible rent rolls, pay vacate notices, lease renewals, rent increase notices, market rate analysis Heavy calendar scheduling, events meeting coordination, travel arrangements owner Education Associate Applied Science Digital Media Northwest Vista College 2012-Present Northwest Vista College Associate Applied Science, Concentration Digital Media Presentations International Programs Presentation assist international students various skills payroll deposits, obtaining Social Security card, obtaining campus employment, etc. Skills Accounting, Reconciliations, Closing Procedures, AP, AR, Bank Reconciliations, GL, Payroll, Project Manager, Public Relations, Property Management, Scheduling, Travel Arrangements, Budget, Correspondence, Billing, Credit, Credit Card Reconciliations, Change Orders, Interviewing, Leasing, Office Manager, Helpdesk ticketing system reporting, Inventory, Process Payroll, Purchaser, Technical Support, Training, Customer Service, Excellent Customer Service Skills, Highly Organized, Microsoft Office, Ms Office, Quick Books Pro, Receptionist, Team Player, Typing, Very Organized",DIGITAL-MEDIA
"SR. FINANCE MANAGER Summary Finance professional successful track record driving financial planning cycle transforming strategic goals operational plans. Demonstrated ability build strong financial models, improve processes drive business results. Self-starter creative problem solver. Passionate building collaborative environment empowering people. Experience Sr. Finance Manager Jan 2015 Sep 2015 Company Name City State Served Global FP&A lead VP Finance planning related questions communication Corp FP&A. Led Annual Global Field Quota plan setting process ($6B) including product hierarchy update, definition communication content requirements. Conducted in-depth analysis provided recommendations GMs, COO CFO meeting company's strategic goals terms growth profitability. Led Customer Operations Expense Planning process $2B re-allocated budget accordance top line changes. Successfully incorporated sales commissions model creating unified data structure input requirements. Achieved synergies visibility team. Led Monthly Close, Forecast Management Reporting processes provided guidance support local Field FP&A teams. Drove implemented accelerated Monthly close process 3 business days, provided early visibility final results streamlined decision making process adjusting entries. Achieved <0.5% variance="""" to="""" forecast="""" in="""" q1'15="""" and="""" q2'15.="""" recognized="""" as="""" best="""" performing="""" fp&a="""" individual="""" and="""" received="""" the="""" cfo="""" gold="""" standard="""" award="""" q1'15=""""> ""in recognition Role Modeling Execution Passion Being Exceptional Fundamentals"" Managed hiring on-boarding process two reports headquarters three individuals teams Bulgaria. Developed transition plan reporting activities offshore teams order scale operations. Finance Manager Jul 2013 Dec 2014 Company Name City State Developed Expense Planning model Customer Operations budget allocation $2B. Established global calendar share point drove better communication collaboration across teams. Received Spot Award Oct'14 Excellence Award Dec'14. Created established standard Financial dashboard Customer Operations highlight performance outline improvement areas. Provided recommendations senior management prioritizing investments, mitigating risk areas improving performance. Created established standard weekly Headcount dashboard Customer Operations (8000+ employees) streamlined reporting process, drove timely hiring decisions, cost efficiencies alignment Corp FP&A needs. Led Field FP&A team systems related projects Hyperion Planning/Essbase Coupa implementations. Coordinated team testing phase provided consolidated feedback systems team. Initiated new events policy helped streamline criteria revenue expense recognition resulting accelerated accrual submission, acurate reporting better collaboration. Sr. Financial Analyst Jul 2012 Jul 2013 Company Name City State Finance Business Partner VP WW Operations VP Strategy Enablement providing strategic financial support. Prepared presented monthly forecast, annual plan mid-year plan update. Developed Financial dashboard KPIs Quarterly Business Reviews highlight performance areas improvement. Outlined action plans, owners tracked execution. Analyzed headcount direct costs helped realize savings $1.75M annually shifting roles offshore locations. Proposed achieved cost savings $1.25M annually contract renegotiation prioritizing activities. Developed Programs spend dashboard track budget utilization, calculate monthly accruals perform Actual Budget variance analysis. Sr. Financial Analyst Mar 2010 Jul 2012 Company Name City State Direct report Sr. Director Finance. Developed monthly Forecast process Annual Plan Americas Field Sales (1,500+ employees). Prepared KPI dashboard Quarterly business reviews. Analyzed results provided senior leadership recommendations improvement. Developed maintained Headcount dashboard weekly, monthly quarterly reviews senior leadership recruiting team helped track, forecast analyze headcount changes cost impact. Implemented new cost center structure align new segments, verticals regions management reporting purposes. Transitioned maintained legacy cost centers. Received MVP H2'11 award. Expert Strategy Controlling Jul 2006 Mar 2010 Company Name City State Prepared 5-year Business Plan Annual Operating Plan. Participated portfolio review meetings analyzed inputs optimized product strategy. Incorporated external market analysis business plan proposal developed set strategic goals recommendations. Prepared Quarterly Forecast Monthly Management Reports CFO area Actual Budget variance analysis. Developed fleet management analysis resulted fuel efficiency program annual savings 0.5M EUR.Prepared Logistics outsourcing scenarios part restructuring plan achieved annual savings 1.25M EUR. Participated 6-month rotational program Marketing Controlling area prepared Business Cases ROI analysis. Internship Sales Channels Controlling Department Apr 2004 Mar 2006 Company Name City State Prepared analysis, evaluation review sales activities Partner sales team. Responsible preparing presenting quarterly commissions forecast, calculation monthly accruals participated audit reviews year end. Performed Actual Budget variance analysis summarized results management review. Internship Quality Management Systems Department Dec 2001 Mar 2004 Company Name City State Implemented quality management systems issued DIN ISO certification eight mid-sized manufacturing companies. Deliverables included introductory presentations, training process documentation. Internship Office Management Jun 2000 Nov 2001 Company Name City State Responsible managing business correspondence, preparing sales agreements providing customer accounting support. Education Master Science Business Administration May 2006 Technical University City Germany Principal Subjects: Financial Controlling, Marketing, Management Tax Languages Fluent English, German, Bulgarian (native). Skills Hyperion Planing, Essbase, SAP R/3, Oracle 11, SAP BPC, Business Objects, Sharepoint, MS Office.",FINANCE
"EXECUTIVE CHEF Summary To obtain challenging position experience Executive Chef food handlers license utilized. And experience working multiple James Beard Award winners Alfred Portale Paul Bartolotta. Core Qualifications Executive Chef Menu Developing Chef de Cuisine Schedule,Food &Labor Executive Sous Chef Inventory &Ordering Sous Chef Microsoft Excel &Word Experience 08/2016 02/2017 Executive Chef Company Name － City State Developed brunch, lunch, dinner event menus Supervised, coordinated participated cooking activities prep Instructed cooking personnel fine points following recipes Structured maintained accurate payroll, scheduling, food costing, inventory ordering. 09/2015 08/2016 Executive Chef Company Name － City State Developed brunch, dinner event menus Supervised, coordinated participated cooking activities prep Instructed cooking personnel fine points following recipes Structured maintained accurate payroll, scheduling, food costing, inventory ordering. 05/2013 08/2015 Head line cook Company Name － City State Carved cooked meats, poultry, game meats Cleaned, cut ground meats, poultry, game seafood Particapated cooking prep CDC line cooks Maintained clean safe work environment. Education Training High School Diploma Liberal Arts Gibraltar High School － State USA math, reading, science, art social science Liberal Arts Loyola University Chicago － City State USA Art, civilization language Alliance Francaise Paris, France Skills Art, cooking, costing, inventory, math, payroll, personnel, reading, scheduling, Structured",CHEF
"FINANCE MANAGER Summary Flexible Accountant adapts seamlessly constantly evolving accounting processes technology. Adept budget forecasting, financial reporting, Capable Accountant successful managing multiple projects consistently meeting deadlines pressure. Extensive knowledge accounting software processes. Highlights Financial statement analysis Analytical reasoning Strength regulatory reporting Account reconciliation expert Complex problem solving Effective time management Excellent managerial techniques Strong organizational skills Superior research skills Flexible team player Accomplishments Reviewed processes identified inadequate. Experience Finance Manager May 2008 Current Company Name City State Supervision Accounting employees including hiring, coaching, training completing employee evaluations timely manner. Develop generate daily, monthly, quarterly year end processes preparation financial statements related management reports. Coordination management daily cash transfers. Maintain general ledger accounts balance sub-ledgers. Approve A/P expenditures G/L adjustments. Analyze review expenditures compared budget. Maintain accounting control procedures. Communicate staff members efficiently timely. Assist Internal external auditors completing audits. Improve, redesign re-engineer existing accounting systems. Team Member Security Committee Business Continuity Committee. Received 20 awards going beyond saving Credit Union money. Financial Analyst II November 2000 April 2008 Company Name City State Produced financial information billing reporting Federal, State County contracts. Performed general ledger reconciliation prepare correcting entries. Reconciliation 35 bank accounts multiple banking entities. Tracked reconciled Long Short Term Debt. Liaison program management respect financial information, contract compliance budgetary matters. Reviewed monitored preparation audit schedules required Agency audits. Assisted Director Finance developing budgets budgetary analysis. Improved, redesigned re-engineered existing accounting systems. Coordinated conversion new computer software hardware. Member Internal Loan Committee providing review approval Micro Business Loans. Responsible daily operation supervision A/P Department. Named Employee Month. Corporate Accountant August 1998 October 2000 Company Name City State Developed monitored operating capital budgets. Managed reviewed functions regarding financial statement preparation. Provided analysis, produced reports developed specialized reports management. Managed, reviewed approved A/P A/R. Performed general ledger reconciliation. Assisted H/R Director P/R transactions functions. Provided work direction review less experienced associates. Improved, redesigned re-engineered existing accounting systems. Coordinated conversion new computer software hardware. Provided support assistance Corporate Controller. Named Employee Month. Resort Revenue Manager July 1991 August 1998 Company Name City State Managed revenue department audited 10 restaurants, Adult Kids Ski Schools, 8 retail outlets, The Crested Butte Marriott Hotel (252 suites ), The Sheraton Crested Butte (300 rooms) various vacation rental properties. Responsible hiring, training disciplining 20 associates. Responsible security accurate processing large sums currency credit cards multiple resort operations exceeding $250,000 daily. Ensured timely accurate bank account reconciliation various corporate entities multiple banking organizations. Coordinated transfer funds among multiple bank accounts. Managed, reviewed approved high volume A/P A/R transactions inter-company allocations. Managed reviewed functions regarding financial statement preparation. Prepared audit work papers corporate auditors. Provided support assistance Controller. Assisted conversion new computer software hardware. Member Wage Committee, Leadership Committee Software Design Committee. Received awards Associate Week, Team Week, Team Month Special Project Month. EQUIPMENT/SKILLS Computer Literate. Solid working knowledge accounting/auditing principles procedures. Education Accounting Associate Degree Barnes Business College Skills account reconciliation, Accounting, accounting systems, A/P, Agency, auditing, balance, banking, billing, budgets, budget, coaching, hardware, Computer Literate, contracts, Controller, conversion, Credit, direction, engineer, Finance, financial, financial statement preparation, preparation financial statements, funds, general ledger, general ledger accounts, hiring, Leadership, Director, money, processes, program management, reporting, retail, Software Design, Supervision",FINANCE
"AIRCRAFT HYDRAULICS JOURNYMAN Summary Seeking position Stocker/Receiver Paris Walmart Super Center. Adaptive team player ability take follow orders well take responsibilities needed. Strongly committed enhancing customer experience boosting company success. Highlights Friendly professional demeanor Safety awareness Well-organized Detail oriented Adaptive hands-on learner JLG manlift operations Hands-on experience CAM software Interpersonal, written, verbal communication Works well independently team Company confidentiality Capable heavy lifting Experience Home Health Care Provider 07/2019 02/2020 Company Name City State Worked improve enhance client lives effective compassionate care Assisted residents bathing, dressing, grooming, feeding, lifting transferring Provided clients assistance completing tasks purchasing supplies, paying bills bookkeeping, effectively reducing daily burden family members Completed health management tasks setting transporting clients appointments Monitored progress documented client health status changes, keeping healthcare team updated resolve issues address concerns Interacted kindly clients families displayed positive, outgoing attitude, resulting establishment long-term, professional relationships Aircraft Hydraulics Systems Journeyman 04/2016 05/2019 Company Name City State Performed inspections, serviced systems, removed, repaired, installed components Performed basic machine set operation Requisitioned new supplies equipment Accurately completed service reports forms Complied work site safety hazardous material handling, storage regulatory requirements internal procedures affecting business operations Collaborated flight crews maintenance departments ensure smooth work flow efficient organization operations Consistently assumed additional responsibilities Home Health Care Provider 02/2014 03/2016 Company Name City State Worked improve enhance client lives effective compassionate care Assisted residents bathing, dressing, grooming, feeding, lifting transferring Provided clients assistance completing tasks purchasing supplies, paying bills bookkeeping, effectively reducing daily burden family members Completed health management tasks setting transporting clients appointments Monitored progress documented client health status changes, keeping healthcare team updated resolve issues address concerns Interacted kindly clients families displayed positive, outgoing attitude, resulting establishment long-term, professional relationships Radiology Support Associate 02/2009 02/2011 Company Name City State Promptly answered multi-line phone system greeted callers enthusiastically. Carefully relayed phone calls messages appropriate personnel. Kept waiting room neat organized times stacking magazines removing trash. Retrieved distributed medical records patients physicians upon request. Frequently assisted patient transfer departments. Adhered strict HIPAA guidelines times protect patient privacy. Environmental Services Associate 02/2008 02/2009 Company Name City State Established maintained clean comfortable environments hospital administration buildings vacuuming mopping, cleaning surfaces windows dusting. Cleaned prepared rooms patients prevent infections cross-contamination. Removed waste hazardous materials premises designated area. Used approved cleaning products various surfaces reduce bacterial growth prevent spread viruses. Kept facilities well-stocked properly maintained staff guests. Examined patient rooms, staff offices, halls lobbies determine need repairs replacement furniture equipment. Education High School Diploma High School General Education 06/2006 Grant Union High School City State Associate Science Kinesiology 05/2013 Paris Junior College City Graduation Aircraft Hydraulics Systems Aircraft Hydraulics Systems 2A635 12/2016 Sheppard Air Force Base City Associate Applied Science Mechatronics Expected 01/2022 Paris Junior College City State",HEALTHCARE
"SUPERINTENDANT Summary Energetic Construction Manager consistently involved facets construction. Specialty commercial interior renovation residential experience, well experience permits. Highlights Permit processing Site safety coordinator Safe job site set-up Blueprint fluency Power hand tool operation MS Office proficient Organized detail-oriented Superb management skills Computer-skilledMS Word, Excel, PowerPoint MSProject Proficient AutoCAD, Revit Accomplishments Graduated ITT Tech Associates degree drafting design, Bachelors degree construction management. Duties requires prior occupation include assisting company's superintendent writing e-mails subcontractors, construction management team RFI's architect and/or owner project completion. I also worked tools installing doors, windows, patching, painting walls, concrete work. Also skills designer, I able produce numerous amounts shop drawings subcontractors owner order able meet deadlines construction management team. supervisor I managed $3 milion dollars project interior renovation, supervising team subcontractors various trades, filing documentation, running plans needed order achieve fluent progressive project. Experience Company Name February 2012 Current Superintendant City State Qualified competitive subcontractor bids prior execution contracts. Carefully coordinated plans specs using marketing programming standards. Stayed consistent project schedules plans installations. Submitted project closeout documents accordance contract. Followed competent execution project plans providing proper tools equipment construction personnel. Performed construction site pre-inspections coordinated post-construction audits. Accurately provided status information project progress project management. Efficiently recorded rejected incorrect deliveries material site. Monitored safety construction activities, making on-site personnel safety top priority. Proficiently used Incident Issues Tracking (IIT) system document onsite issues. Obtained notices completion compliance certifications construction administration consultants. Led managed resolution issues project construction commissioning phases. projects: ""Dermcare"": (Comercial Interior Renovation) project price: $500,000+ Responsibilities: project done date company would responsible liquidating damages. Supervise, coordinate, direct, team subcontractors. worked directly architect interior designer, involved aspects project scheduling subcontractors, formulating daily report, formulating strategies able accomplish task. Assigned projects tasks employees based competencies specialties Facilitated processing RFI's, submittals samples among general contractor, owner owner's consultants. Obtained notices completion compliance certifications construction administration consultants. Submitted project closeout documents accordance contract. ""Skyzone"": (Interior Built out) price project: 700,000+ responsibilities: Supervise, coordinate, direct, team subcontractors. worked directly Structural Engineer, involved aspects project scheduling subcontractors building permanent platforms attaching stairs mezzanine, formulating daily report, formulating strategies able accomplish task. Followed competent execution project plans providing proper tools equipment construction personnel. Accurately provided status information project progress project management. Efficiently recorded rejected incorrect deliveries material site. Monitored safety construction activities, making on-site personnel safety top priority Submitted project closeout documents accordance contract. Family Medical Center (New Interior Build-out) project Price:$500,000 responsibilities: Supervise, coordinate, direct, team subcontractors. worked directly architect interior designer, involved aspects project scheduling subcontractors, formulating daily report, formulating strategies able accomplish task. Assigned projects tasks employees based competencies specialties. Facilitated processing RFI's, submittals samples among general contractor, owner owner's consultants.Obtained notices completion compliance certifications construction administration consultants.Submitted project closeout documents accordance contract. ?(pictures Upon Request) Company Name February 2010 February 2012 Superintendent permit runner design coordinator City State company allowed grow short couple months, displayed great amount responsibility ability comprehend task hand. worked projects (Marlin Stadium, Calder race track, remodeling homes LHHA (little Haiti housing Association)). Marlin Stadium: responsibilities: team leader given tasks team complete work assigned company. operating heavy equipment, reading architectural/ structural plans, installing foundation exterior signs, installing signs wall, floor, rail mounted. team 6 men, formulating daily reports, following self formulated schedule, achieved goals time lines expected contractor. Calder Race Track: responsibilities: rebuilt trainer house living cabins.remodeled 15 units couple months. rebuild bathrooms, plumbing, replace drywall, roof leaks, replace electrical fixtures,minor wiring, painting, flooring, trim door installations, etc.... (cosmetic) team 4 turned 1-3 units week. Organized team work multiple cabins time. created outline work materials needed complete cabin. Formulated soft cost budget unit, depending shape in. Homes For (LHHA.): supervisor given print scope work per area homes bad shape say least. given list sub contractors perform work, also responsible permitting, drawing plans, getting sub contractor proper paper work plans municipalities (miami Garden, North Miami, North Miami Beach). 3 houses one time,all different scope work, juggling permitting following different scopes one. Company Name January 2008 February 2010 Superintendent assistant City State Carefully coordinated plans specifications using marketing programming standards.Facilitated processing RFI's, submittals samples among general contractor, owner, owner's consultants. Obtained notices completion compliance certifications construction administration consultants. Stayed consistent project schedules plans installations. Facilitated final jobs punch- list. Itemized, performed jobs, organized crew perform final stages projects. Also helped permitting processes additional contract. I learned lot valuable lessons like teamwork company, I hope I get use learn trade. Education ITT TECH 2013 Bachelor Science Construction Management City State U.S",CONSTRUCTION
"COMBAT MARKSMANSHIP TRAINER/ PRIMARY MARKSMANSHIP INSTRUCTOR Summary Weapons Tactics Instructor Highlights Effective team leader Small arms weapons specialist Firearms safety training Trained defensive tactics Valid South Carolina driver's license Supply logistics planning Secret Security Clearance Trained emergency response Accomplishments Personally responsible 500,000.00 command equipment deficiencies, losses damages. Received Global War Terrorism Service Medal. Formally commended Inspector General superb supervisory actions management. Formally commended Marine Corps Association Foundation superior accomplishments enrolled Combat Marksmanship Trainers Course. Formally commended Commanding Officer Marine Corps Tactics Operations Group outstanding performance serving Response Cell Non-Commissioned Officer Charge. Experience June 2015 August 2016 Company Name City State Combat Marksmanship Trainer/ Primary Marksmanship Instructor Instructed 2,000 Marines phases Marine Corps Marksmanship Program qualification qualification small arms ranges. Additionally, assisted operation 35 firing ranges. June 2015 July 2016 Company Name City State Assistant Martial Arts Instructor Assisted four Martial Arts Instructors training 200 Marines Sailors Marine Corps Martial Arts Program planning executing Combat Conditioning (Physical Fitness Training). Conducted remediation training students required extra attention met requirements successfully obtain next belt. Teaching Marine Corps Martial Arts Program absence Instructor. September 2014 June 2015 Company Name City State Combat Marksmanship Coach Analyzed difficulties 3,000 shooters dry live fire exercises phases Marine Corps Marksmanship Program qualification. Additionally, assisted operation 56 firing ranges. October 2015 October 2015 Company Name City State Response Cell Non-Commissioned Oficer Organized set-up large scale amphibious assault landing training exercise/ simulation involving several adjacent Marine Crops units. Trained 50 Marines use combat simulation programs effectively support adjacent units involved exercise. Supervised assisted Marines daily tasks execution amphibious landing followed ground assault. Greater details duties training evolution classified. Education 2016 Marine Corps University; Distance Learning City State Terrorism Awareness Leading Marines Pistol Marksmanship Infantry Squad Leader: Weapons Fire Support Inspection Repair M9 Pistol- The Marine Rifleman: Combat Skills Personal Information U.S. Citizen Veteran Interests Lacrosse, Rugby, Educating People Firearms Skills Arts, Basic, SC, firing, Inspection, Instructor, Microsoft Office Programs, Weapons, next, Security Clearance, simulation, Teaching, Trainer",ARTS
"MERCHANDISER, SALES Summary [Job Title] equipped excellent negotiation skills, market insight business acumen necessary guide struggling newly-formed companies financial success. Highlights ❖ Organizational skills ❖ Marketing, Lead Generation ❖ Strategic Consultative Selling ❖ Interpersonal Collaboration skills ❖ B B sales ❖ Customer Retention ❖ Account Management ❖ Developing/Expanding Territories ❖ C-Level Technical Presentations ❖ Project management Excellent sales techniques Accomplishments A member since 1996, elected Executive Board 2009. Took time help earthquake relief. Organize fundraisers benefits. Manage recruit volunteers. Made contacts significant contributors corporate relations. Organized ship containers medical supplies, food, water clothes Haiti Achieved high honors Elavon's VP Sales. Conducted training North Eastern team Cold Calling techniques Awarded best ""Pend Percentage"" October North East Region Managed ""Major Accounts"" worth $50k four territories. Reviewed grew account base 18% surpass given objectives. Interviewed observed potential candidates employment, mentored new hires. Established new clients grow profitable territories meet set objectives, 12 per quarter. Provided clients profitable marketing strategy print advertisement internet marketing. Continuously maintained established solid relationships clients. Met publication internet deadlines; achieved 100% sales quotas. Elected Captain Speaker Yorktown/Peekskill county team Presidential Achievement Award. Ranked 6th (must top 10 region) Experience Merchandiser, Sales 05/2013 Current Company Name City State Southern Wine Spirits family owned sales distribution organization renowned history consistently delivering impeccable service 14,000 employees, covering 35 states. Build relationships store owners. Strategically place merchandising marketing materials stores. Discuss plan future opportunities merchandising management team. Point contact sales reps; assisting field. Help sales reps sell product stores booking high-end merchandising materials locations. Organize warehouse pallets. Distribute POS, samples, bar kits racks appropriate divisions. Build relationship store owners. Discuss marketing materials store owners. Notable Accomplishments ➢ Built strong relationships key accounts ➢ Responsible opening closing storage unit. ➢ Implemented organized system distributing samples ➢ Booked strategic platform window displays ACCOUNT MANAGER 01/2009 Current Company Name City State Forgotten Children Haiti, established 1993, non-profit organization supporting pediatric hospital, orphanage school. A member since 1996, elected Executive Board 2009. Took time help earthquake relief. Organize fundraisers benefits. Manage recruit volunteers. Made contacts significant contributors corporate relations. Organized ship containers medical supplies, food, water clothes Haiti. Notable Accomplishments: ➢ Increase donations $50,000 7 months ➢ Spokesman events, 300+ people. Press Interviews. ➢ Shipped 3 containers medical supplies, food water. LA Fitness 600 locations expanding New York. It one largest fitness chains country offering amenities competitors. Established LA Fitness's new club Yonkers marketing business individuals. Grew club volume 0 500 members 3 months. Promoted management included responsibilities following areas: reporting club numbers, meeting club developers, creating marketing strategies, leading sales meetings, one-on-one trainings. Notable Accomplishments ➢ 1 commissions country 8 pay periods July November (avg comm.$3,800) ➢ Top 5 commissions country June January (avg. comm.. $2,800) ➢ Top Sales Counselor June February, Top closing percentage. (83%) ➢ Rep month July January Top Sales months. Hebrew Hospital Home Continuum Care non-profit, non-sectarian health care organization. It comprehensive health care system whose mission rehabilitate patients providing highest standards care individualized treatment. Responsible expanding Queens County Territory valuable referral source 200 accounts. Contracting Doctors Medical Offices partner ""HHH Home Health Network"". Organize perform sales presentations Medical groups Doctors. Prospect develop relationships maintain steady referral sources Doctors Office Managers Cold Calls, Networking, Sales Events. Coordinate Sales Events collaboration Sales Representatives. Notable Accomplishments ➢ Exceeded 3 month goal 30 accounts 200 accounts. ➢ Developed Queens Territory; distributed Accounts new Account Managers. ➢ Generated 30 referrals first quarter, #1 referrals quarter. ➢ Met 100% Account penetration goals consistently, top territory. ACCOUNT EXECUTIVE 08/2008 09/2010 Company Name City State US Banks partnered Elavon 2004. Elavon manages 1 million merchants, small retail merchants largest organizations segments hospitality, health care, public sector, delivering reliable secure payment solutions help businesses succeed. Achieved high honors Elavon's VP Sales. Conducted training North Eastern team Cold Calling techniques. A leader among peers achieved surpassed sales quotas goals; contests recognition. Managed five counties totaling 30 banks. Established new clients maintained strong relationships Bank Regional President, Managers staff. Organized performed presentations bank personnel ""Area meetings"". Notable Accomplishments: ➢ Ranked No. 3 among peers ""Stack Ranking 2009"" East Region ➢ Top Rep month February (most activations 68) ➢ No. 1 ""Monthly Fees"" May North East Region ➢ No. 2 ""Bundles Contest"" January North East Region ➢ Awarded best ""Pend Percentage"" October North East Region ACCOUNT EXECUTIVE 09/2005 08/2008 Company Name City State Yellowbook largest independent publishers yellow pages nationwide. It offers multi-channel marketing solutions tailored meet specific needs clients audience target. Its brand built service integrity end goal delivering complete relevant local business information consumers. Managed ""Major Accounts"" worth $50k four territories. Reviewed grew account base 18% surpass given objectives. Interviewed observed potential candidates employment, mentored new hires. Established new clients grow profitable territories meet set objectives, 12 per quarter. Provided clients profitable marketing strategy print advertisement internet marketing. Continuously maintained established solid relationships clients. Met publication internet deadlines; achieved 100% sales quotas. Elected Captain Speaker Yorktown/Peekskill county team. Notable Accomplishments: ➢ Presidential Achievement Award. Ranked 6th (must top 10 region) ➢ No. 2 ""Net Gain"" 2007 (achieving 100% quota) ➢ Two time ""Rep Month"" (September 2007, February 2006) ➢ Ranked 25th approximately 200 reps region, new business. (53 sales totaling $105k). ➢ Significantly surpassed overall sales quota, three years row. ""Quota Buster"" (2006, 2007, 2008) ➢ Promoted within 11 months hire. Education Bachelors Arts basketball leagues, skiing exercise programs Marist College City State US Marist College, Poughkeepsie, NY Bachelors Arts COMPETITIVE ACHIEVEMENTS A sports guru competitor actively involved basketball leagues, skiing exercise programs. As member Marist Ski Team competed schools Slalom Giant Slalom events. As well player Marist Rugby Team competed teams region. Competed NCC Speech Debate Team. Traveled Portland, Oregon, placed NCC 3rd place nationwide Phi-Ro-Pi National Championships multiple awards: ➢ Dramatic Interpretation, Bronze 88 competitors. ➢ Parliamentary Debate, Bronze 114 teams ➢ Debate Team, Overall Bronze 109 schools Languages French/Spanish Professional Affiliations FUNDRAISER AND EVENTS COORDINATOR, EXECUTIVE Presentations C-Level Technical Presentations Skills Sales, Benefits, Increase, Pediatric, Marketing, Account Executive, Clients, Of Sales, Sales Quotas, Solutions, Its, Closing, Award, Channel Marketing, Internet Marketing, Major Accounts, Marketing Strategy, New Hires, Overall Sales, Quota, Sales Quota, Yellow Pages, Cold Calling, Million, Retail, Retail Marketing, Training, And Marketing, For Sales, Key Accounts, Merchandising, Owned Sales, Point Of Sale, Pos, Sales And, Sales Reps, Account Manager, Accounts To, Accounts With, And Sales, Coordinate Sales, Networking, New Account, Sales Events, Sales Presentations, Sales Representatives, Territory, With Sales, In Sales, Sales For, Sales Meetings, Senior Sales, Top Sales, Account Management, B To B, B2b, Lead Generation, Project Management",SALES
"FINANCE MANAGER Summary Confident sales-oriented Finance Manager three year experience track record sales success. *Exceptional professional selling skills enhanced leadership refined formal education specialized sales-related training. *Incomparable customer service unique interpersonal skills. *Excellent team player work independently little direction, resourceful high energy personality. *Highly flexible adaptable dynamic needs, effective problem solver, facilitator. *Proficient ADP, Reynolds Reynolds, UCS DealerTrack Experience 11/2003 05/2004 Finance Manager Company Name － City State Demonstrated continuous growth achievements within automotive industry. Solid business insight ability ascertain needs customers increase profits. Tracked disbursed loans timely manner, communicated full contract disclosures, accurately controlled paperwork flow. Maintained strong working relationship lenders four franchises. 02/2002 10/2002 Finance Manager Company Name － City State Developed strong rapport customers ensure satisfaction. Identified needs customers proactively sell products meet needs exceed Florida quotas. Excellent rapport building, skillful presentation, effective closing skills. Extensive professional training areas sales, relationship building leadership. 03/2001 02/2002 Finance Manager Company Name － City State Efficiently analyzed personal lines credit determine acceptability. Provided and/or coordinated full loan service functions customers. Ability work productively levels organization add value consistently contribute team. 04/2000 03/2001 Senior Credit Representative Company Name － City State Demonstrated strong project management skills competent management 26 sales centers' accounts Florida Division. Implemented process improvement system assist reconciliations. Prepared customer billing developed reports weekly upper management. Education 1999 Bachelors Business Administrations Accounting MERCER UNIVERSITY － City State Accounting Skills automotive, billing, closing, credit, leadership, process improvement, project management, rapport, relationship building, sales Additional Information Personal professional references available upon request",FINANCE
"CONSULTANT Executive Profile Over 5 years experience marijuana industry. Managing assisting building marijuana business multi million dollar, multi company operation. Solid management experience strong knowledge operations Dispensary (Retail), OPC (Grow), MIP (Manufacturing). CO State industry (Key badge) since 8/2011 (M03625) Skill Highlights Personal professional integrity Extensive knowledge marijuana Staff management HR experience strains, marijuana products Staff training development Extensive knowledge extracting experience concentrates (especially Co2 Payroll experience extracting) Operations management experience Experience operating Co2 extraction (Dispensary, Grow, MIP) equipment Compliance, licensing knowledge METRC MJFreeway experience experience facilities, (Dispensary, Grow, MIP) Marketing skills experience Quickbooks Excel experience Core Accomplishments Options Medical Center Boulder Organic Food Group Pam Michon 720 308 5282 Bookkeeper/ CFO: Options Medical Center Boulder Organic Food Group Dave Charnick 720 985 3176 Professional Industry Consultant Tyrone Krantz 720 216 4714 Territory Manager: Hemp Temp. Professional Experience Consultant Feb 2015 Current Company Name － City State Independent industry operations consultant private groups. General Manager Apr 2014 Jan 2015 Company Name － City State Managing operations (MIP) manufacturing, production, grow Hiring, scheduling, training employees Processing company payroll Assisting setting new (high end) Co2 extraction equipment Operating, maintaining Co2 extraction equipment Tracking entering inventory METRC Collecting, processing, delivering test samples lab Wholesale orders transfers product facilities. Manager Jul 2010 Apr 2014 Company Name － City State Managing fast paced medical/recreational dispensary Hiring, scheduling, training employees Tracking inventory MJFreeway METRC, running audits Inspecting pricing products Processing wholesale orders METRC entry transfers, wholesales, daily sales, packaging Balancing cash drawers Advertising campaigns marketing products sales, social media. Owner/ Holistic Healer Jan 2001 Jun 2010 Company Name － City State Managing private practice working patients one one therapeutic environment using various modalities pain management healing. Education Bachelor Science Nursing University North Carolina － City State Nursing Associate Science Paramedicine) Paramedic/EMT Gaston Technical College － City State Paramedicine) Paramedic/EMT Skills Advertising, consultant, training employees, Staff training, fast, Hiring, HR, Inspecting, inventory, Managing, marketing, Excel, Operations management, packaging, pain management, Payroll, pricing, Quickbooks, sales, scheduling, Staff management",CONSULTANT
"BUSINESS DEVELOPMENT ANALYST Summary Extensive Analyst experience emphasis Business Development Data Analytic Ambitious, detailed-oriented Business Professional high degree mastery analyzing complex business objectives meeting deadlines pressure. Urgently adapts challenges changing environments. Achievement-driven demonstrated history exceeding development requirements problem solving. Top-preforming providing financial support cultivating lasting customer relationships. Key Skills Business process improvement Excellent attention detail Advanced Adobe, Microsoft Excel, Word, Power Point Analytical Tactical Planning Flexible team player Fast Learner Strong Requirement tracing Basic financial operational reporting Superb communication skills Advanced problem solving abilities Professional Experience July 2016 October 2017 Company Name City State Business Development Analyst Responsible increasing leadership development Entry Level Business Analyst (implementing best business practices, analyzing operation impacts opportunities technology changes) Worked end users, administrators, stake-holders, project managers increase growth clients understanding objective requirements, utilizing workshops cases scenarios communicate potential financial improvements, analyzing system root cause defects, task/workflows analysis Verified metrics use determine inefficiencies areas improvement budget management, influencing business partner decision making, surveying site visits Reviewed tracked, analyzed interpreted production trends support data ensure necessary assignments completions achieved November 2014 September 2015 Company Name City State Documentation Analyst Solved time management inefficiencies assisting customer service departments 15%, reviewing accuracy completeness departments expectations Slashed administrative cost 10% boosting company efficiency use registrar's website implementing enhancement student documents Improved organizational change strategies support documented process functions (Using Microsoft Excel Word track orders, deliveries, receipt goods) May 2014 November 2014 Company Name City State Data Analyst (Intern) Learned analyze different stakeholder objectives feedback effectively communicating reports, interview surveys top financial analyst Achieved basic financial operation reporting assisting coordination Quality Assurance testers end-to-end unit testing post-production testing Drafted financial resource planning reports using optimization software Oracle, SQL, JIRA, SAP Qualifications Adobe, Customer Relations, Document reports, Budgeting, Cross-functional Team Leadership, Business Analysis, Access, Microsoft Project, Organization, Advanced Presentation, Project Coordinator, Python, Quality Control, Quality Assurance, Research, Developing Business Analyst, Public Speaking, Negotiation, SAP, SQL, SPSS, Oracle Education May, 2016 University Miami City State Bachelor Arts Economics Pre-Law Minors: Business Law Marketing Alpha Epsilon Pi Social Officer; August 2013 – May 2016",BUSINESS-DEVELOPMENT
"PHYSICAL THERAPIST TECHNICIAN Education Glencoe High School 2002-2006 Gadsden State Community College Skills Customer satisfaction, Software:Word Outlook, Word, AS400, Knowledge medical equipment, Physical therapy, Advanced problem-solving, Enthusiastic people person, Great organizational skills, Multi-task management. Experience 01/2010 Current Company Name － City State Physical Therapist Technician Assist physical therapists daily patient treatments care. Set orthopedic equipment. Assist ultrasound E-stem treatment along wound care patient activities. 01/2009 01/2010 Company Name － City State Construction Worker Operated heavy machinery. Assisted home business modification,cleaning, preparation site. 12/2007 01/2009 Company Name － City State Floor Worker/Cashier Assisted customers questions concerns had.Checked customers workouts. Cleaned workout equipment. Answered phones handled money transactions. Summary My objective obtain successful career company bringing enthusiasm, dedication, responsibility, good work ethic customer service, combined desire utilize skills obtained experience.",CONSTRUCTION
"MARKETING MANAGER Summary Multidisciplinary professional track record exceeding revenue goals, driving high-volume new user acquisition growing subscription-based businesses. Versed aspects marketing campaigns concept development execution launch. Highlights Brand development Multi-media marketing Channel strategy CRM understanding New customer acquisition Prospecting Account management Skilled negotiator Accomplishments Notable Accomplishments: Co-Founding Instadium, LLC country's leading provider restroom advertising signage in-game promotional events professional collegiate sporting venues. Co-Founding LiveHelper.com; Livehelper privately held company introduced lead generation industry remotely hosted services businesses websites provide real-time support online sales, marketing customer service. Co-Founding GoWebBaby USA, LLC one fastest growing IT Solution companies Central India well proprietary technologies include BingoCRM, LegalZen SmartGen, document assembly automation software. Developer Co-Founder LegalZen real-time, artificial intelligence engine utilizes social media suggest, create offer consumer legal documents associated solutions. Experience Marketing Manager 04/2009 03/2015 Company Name － City State Managed inbound outbound marketing campaigns generate new business support partner sales teams. Managed complete redesign launch company's website [Number] months. Developed corporate communications strategies programs, including project timelines. Identified, developed evaluated marketing strategies based knowledge company objectives market trends. Banking Workout Attorney 01/2006 01/2009 Company Name － City State Full-service law firm 100 employees representing numerous national regional lending institutions, REIT's, significant private organizations. Represent local national financial institutions structuring negotiating appropriate documentation, including construction permanent financing, asset based loans, letter credit transactions, term loans, lines credit. Counseled clients acquisition, leasing disposition commercial real estate throughout country. Represented lead lender $92M participation financing several commercial office parks located Michigan. Facilitated purchase $50M loan portfolio Fortune 50 company. Represented client simultaneous $18M acquisition financing major retail shopping centers Colorado 4 Wal-Mart stores located Wisconsin, Tennessee, South Carolina, Ohio. National Sales Director 01/2003 01/2005 Company Name － City State Commercial real estate firm specializing accelerated sales commercial real estate key clients including General Electric, JPMorgan Chase, Sunoco, British Petroleum. Employed 30+ professionals. Led national sales team commercial real estate agents assess properties/portfolios sale. Implemented appropriate sales method based industry, property type, geographic location. Prepared due diligence materials prospective buyers. Optimized profitability clients' portfolios conducting nationwide live seminars prospective purchasers participating accelerated sealed bid auction. 01/2001 01/2003 Company Name － City State General practice law firm 150 attorneys support staff. Attorney Represented nation's largest SBA 504 Lender including Bank America Allied Capital originating loans selling loan portfolios secondary market. Notable Accomplishments: Documented closed $200M+ Small Business Administration 7(A) 504 loan programs. Lead Auditor ensured compliance SBA guidelines leading team audit loan portfolios lien, asset, collateral analysis. Education Juris Doctorate (JD) 2001 CHICAGO-KENT COLLEGE OF LAW IN － City State GPA: Appointment, Dean's Panel Electronic Voting Reformation Recipient, CALI Award ""The Philosophies Criminal Justice System"" Appointment, Dean's Panel Electronic Voting Reformation Recipient, CALI Award ""The Philosophies Criminal Justice System"" Bachelor Arts American European History 1998 TULANE UNIVERSITY IN NEW － City State GPA: Magna Cum Laude Dean's List Phi Beta Kappa Tulane Senior Scholar Intramural Rugby Team American European History Magna Cum Laude Dean's List Phi Beta Kappa Tulane Senior Scholar Intramural Rugby Team Professional Affiliations State Bar Michigan Michigan Bar Association Skills SEO, SEM, Social Media Launch Strategies Social-Digital Marketing Traffic Generation Media Marketing Analysis Interactive Web Campaigns/E-Commerce",BANKING
"CLAIMS SUBJECT MATTER EXPERT Professional Summary Experienced Customer Service Representative 10 years experience Worked Healthcare Industry 8 years Humana, Passport Excellus BCBS NY Successfully trained seasonal associates Open Enrollment worked Client Subject Matter Expert SHPS, Inc. Skills HCPCS Coding Guidelines Understands anesthesia coding Insurance collections procedures Understands insurance benefits DRG PC grouping Ambulance coding familiarity Composed professional demeanor Research data analysis Resourceful reliable worker Excellent problem solver Close attention detail Medical terminology expert Billing collection procedures expert •Office support (phones, faxing, filing) •Excellent verbal communication Adept ulti-tasker Office support (phones, faxing, filing) Fast Learner Records management professional •ICD-10 (International Classification Disease Systems) •Familiar commercial private insurance carrier •Insurance collections procedures •DRG PC grouping •Understands insurance benefits •Ambulance coding familiarity •Composed professional demeanor •Research data analysis •Excellent problem solver •Office management professional •Close attention detail •Excellent verbal communication ​ Work History Claims Subject Matter Expert 09/2016 12/2016 Company Name – City State · Worked special projects assigned management · Responsible meeting claims production goal 200 claims per day · Processed professional HCFA 1500 ambulance, anesthesia, labs, office visits etc. professional HCFA 1500 · Responsible claims processing Medicaid plans HMO 7 University Health HMO 9 AHCSS · Worked claims subject matter expert Banner Health Benefit Plan Admin./Client Service Expert 05/2016 09/2016 Company Name – City State · Responsible duties support f departmental efficiencies assigned management · Scheduled refills per patients' plan benefit · Keyed orders sent fulfillment · Processed RX refills customers · Assisted outbound calling providers, patient pharmacies obtain additional info need process RX refill, · Answered incoming calls Patient Access Rep I 07/2015 03/2016 Company Name – City State · Responsible duties support departmental efficiencies may include: limited performing scheduling, registration, patient pre-admission admission, reception discharge functions. · Verify medical benefits eligibility payers calculate patient liability collection amounts · Completes whole patient financial clearance process; including educating patients liability collection patient liabilities due. · Completes account documentation enters correct activity code required. · Secures insurance authorizations services updates account accordingly · Performs payment reconciliation secured payment entry adherence financial cash control policies procedures Claims Subject Matter Expert/DST 07/2015 07/2015 Company Name – City State · Worked Claims Examiner DST Solutions based Delaware · Responsible processing Commercial Medicare Plans. · Adjusted backlog claims using clients claims system adjudication · Knowledgeable Citrix platform applications. · Utilized Claims Matrix determine authorization Delivery, Well baby Newborn, Inpatient Claims, Nursing Home etc. Claims Examiner 07/2014 05/2015 Company Name – City State · Worked Claims Examiner client Kaiser Permanente Southern California. · Responsible data processing incoming Hospital UB's Medicare/ KPSA Plan. · Contract interpretation validate proper payment logic claim adjudication. · Identify billing coding errors submit documentation provider's necessary corrected claims forms sent Medicare compliance guidelines. · Adjudicate Replacement, Late charge claims etc. accordingly per client's guidelines processing. · Proficient Microsoft Word, Excel, Power point, Outlook, Internet Explorer, CMS Pricers, DRG Calculator, ICD-9, CPT, Basic Office Systems various web applications Claims Subject Matter Expert 05/2013 05/2014 Company Name – City State · Worked contracted claims expert Excellus BCBS NY · Responsible claims processing HOME Commercial, Medicare Medicaid plans · Processed claims HOST side plan updating provider files credentials support claims adjustment. · Worked special projects assigned management. Provider Claims Service Unit Representative I 03/2008 11/2012 Company Name – City State · Responsible immediate responses incoming provider calls regarding claims issues. · Process incoming correspondence providers claims issues need resolved Passport Health (Medicaid) Passport Advantage. · Reprocessing claims identified incoming phone calls submitted provider relations staff. · Identifying systematic procedural issues resulting claims processing errors initiating action resolve issues. · Documenting calls, problems, resolutions future reference · Proficient Microsoft Word, Excel, Power point, Outlook, Internet Explorer, Facets, IKA Systems, CMS Pricers, DRG Calculator, ICD-9, CPT, Basic Office Systems web application · Worked special projects assigned management Benefits Plan Administration/ Eligibility Enrollment/Client Service Expert 05/2004 03/2008 Company Name – City State · Answered incoming calls regarding eligibility, claims processing, billing inquires. · Administered employee group benefits retirees, active, long term disability, cobra participants · Resolved Issues billing, carrier eligibility, etc. · Organized special projects web inquiry responses, updating accurate information knowledge base customer service tool assigned management · Team lead/ Initiated training full-time temporary associates ongoing call center open enrollment. Customer Service Claims Specialist-Chicago Medicare/ Commercial/ Medicaid 04/2001 02/2003 Company Name – City State · Supported Chicago Medicare Medicaid Commercial Markets · Received inbound outbound calls insured members, clients, brokers, agents providers · Mailed related correspondence enrollment material, forms brochures members. · Processed medical claims needed adjustment · Knowledgeable DRG, ICD-9, CPT coding Managed customer calls effectively efficiently complex, fast-paced challenging call center environment. Accurately documented, researched resolved customer service issues. Managed high call volume tact professionalism. Acted professionally patiently addressing negative customer feedback. Resolved service, pricing technical problems customers asking clear specific questions. Effectively managed high-volume inbound outbound customer calls. Claims Examiner 07/2014 05/2015 Company Name – City State · Worked Claims Examiner client Kaiser Permanente Southern California. · Responsible data processing incoming Hospital UB's Medicare/ KPSA Plan. · Contract interpretation validate proper payment logic claim adjudication. · Identify billing coding errors submit documentation provider's necessary corrected claims forms sent Medicare compliance guidelines. · Adjudicate Replacement Bill Type Late charge claims etc. accordingly per client's guidelines processing. Proficient Microsoft Word Excel, Power point, Outlook, Internet Explorer, CMS Pricers, DRG Calculator, ICD-9, CPT, Basic Office Systems variousweb applications Precisely completed appropriate claims paperwork, documentation system entry. Thoroughly researched newly identified diagnoses and/or medical procedures expand skills knowledge. Resourcefully used various coding books, procedure manuals on-line encoders. Actively maintained current working knowledge CPT ICD-9 coding principles, government regulation, protocols third party requirements regarding billing. Education Bachelor Science Psychology Current Liberty University City State Psychology/ Christian Counseling Administration Advocacy Case Management Community Relations Counseling Mental Health Services Programming Certification Medical Coding May 2017 Ashworth College Skills AS400, balance, Basic, benefits, billing, brochures, Calculator, call center, CMS, CPT coding, CPT, credit, client, clients, customer service, forms, ICD-9, Internet Explorer, Team lead, team leader, Microsoft Access, Excel, Office, Outlook, PowerPoint, Power point, Word, Microsoft Word, Police, Coding, sales, phone",BPO
"INSTRUCTIONAL DESIGNER Summary Tamantha Uebele Home Health Clinical Analyst Instructional Designer 28 years' experience home health hospice Epic Home Health application 5 years. During enterprise install ProHealth Care, Tamantha served Business Analyst, Principal Trainer, Application Coordinator end-to-end implementation system updates post go-live. She build phase system upgrade went consulting. As analyst consultant Providence Health Services, led Community Connect Home Health implementation project involving discovery, validation, workflow design, build, testing. At Northwest Community Hospital, served build analyst Home Health team experience involved validation, workflow design, build, testing, clinical break-out sessions. At Lahey Health, Tamantha Instructional Designer leading Home Health agency's training environment build, materials build, classroom instruction integrated implementation. She continued go-live support, Nova review testing system updates. Tamantha possesses expertise designing, building, implementing, supporting Home Health Hospice application well applications used Home Health's module run successfully (ADT Cadence.) She experience array Epic functionality, including Facility, Profile, Department Settings, Contact Visit Types, Reporting Workbench, Print Groups, Custom Form Build, InBasket, User Provider build, security templates settings, Cadence Templates, Smart Tools, Care Plan build, technical needs Remote Client. Qualifications Epic Home Health Clinical Certification (2009, NVT 2010, NVT 2012, NVT 2014, NVT 2015) (includes Hospice) Epic Principal Trainer/Instructional Designer Home Health Clinical (TED 2010) Highlights Consultant experience: Lead Home Health Implementation responsibilities including: workflow analysis, recommendations, redesign, presentations, team member duties Formal sessions include: data gathering/discovery, workflow validation, integrated workflows, building testing, training 28 years experience Home Health Hospice Full project experience: planning, validation, build, testing, go-live, maintenance, optimization Knowledge Experience every version Home Health since 2009 including 2015 releases Knowledge Home Care Hospice regulations including OASIS, Physicians' Orders, Care Plans, Plans Care Equally qualified Analyst Instructional Designer Epic Specific Experience Expertise Application Coordinator/Analyst Specifics System analysis, build, testing, system optimization versions: 2009, 2010, 2012, 2014, new releases 2015 Workflow analysis, development, redesign, validation Build, maintenance of, experience: (but limited to): Facility settings (EAF), Profile settings (LPR), Department settings (DEP) Contact Visit Types (LCT PRC) Reporting Workbench Reports (LRP) Build layout forms form groups including Custom Form Build (LFG) InBasket Classes, Pools, messages, routing Verbal Order build (LVO) User Provider build (EMP SER) Linked Templates, Sub-Templates, security points, security classes (ECL) Cadence Templates: editing, patterns, exceptions, defaults, blocks Documentation build (reports, Flow-Sheets, Care Planning, problems, Interventions) Management maintenance Home Health Databases Integrated workflows Home Care, Home Hospice, Inpatient Hospice Facility Integrated workflows intake, scheduling, clinical documentation, HIM, quality, billing Security Team Application Lead Data Courier/Migration Team Application Lead Change control communications Application Lead Business Continuity Access (BCA)/Downtime Application Lead Provided end-user support clinical office users Understanding Epic's Community Lead structure involving several regions/instances Epic Training Curriculum Development Development Epic Home Health training materials including Lesson Plan Matrix, Course Companions, Training Manuals, Competency checklists. Train-the-Trainers: Credentialed Trainer Super-users Classroom instruction end-users non-clinical courses Development Quick Start Guides Tip Sheets Training Environment build Master Patient build Home Health courses Maintenance Home Health databases Learning Homes Dashboard Work Experience Instructional Designer Feb 2015 Current Company Name City State Clinical Instructional Designer Home Health Wave 2 implementation User, provider, patient build MST training environment Created update training materials: PowerPoint presentations, Quick Start Guides, exercise books, Tip Sheets Classroom instruction various types classes: clinical, intake, scheduling, quality, orders Classroom planning including course content, course structure, class scheduling Build maintenance Learning Homes Dashboard Contract Analyst Mar 2014 May 2014 Company Name City State *Contract ended early due customer's decision postpone Home Health implementation Analysis, re-engineering, mapping current future workflows Epic 2014 Version Discovery validation analyst team Subject Matter Experts (SME) New record build edits for: security, SER's EMP's, facility structure settings, visit types, contact types, Smart Forms, Epic records. Project tracking multiple tracking tools Led several Care Plan break-out build sessions clinical SME's Member several integrated workgroup sessions: Clinical Content, InBasket, scanning, lab, Data Courier Database manipulation management Home Health databases Assisted Instructional Designer 2014 training tools. Consultant Analyst Jan 2013 Dec 2013 Company Name City State Lead analyst new Community Connect Home Health implementation Data Validation/Workflow analysis existing agency implementing agency Redesign several workflows build recommendations needed agency differences Analysis, build, design, testing, change control Led several presentations data gathering sessions involving multi-state regulations workflows. Led Nursing Care Plan break-out multi-state build sessions Application Coordinator/Analyst Principal Trainer Jul 2010 Jan 2013 Company Name City State Implementing Home Health, Home Hospice, Hospice facility successful EMR implementation Analysis, build, documentation, testing, migrating, updating databases Clinical readiness lead: analysis current workflows processes post go-live modification Managed system upgrades maintenance Home Health well Home Health laptop databases required Remote Client software (Epic's Home Health module) Initial prep work build 2012 version upgrade Principal Trainer Home Health Implementation: Environment build, Training materials build, management tools databases, classroom training Administrative Assistant Jul 2009 Jul 2010 Company Name City State Designed reporting tool display clinician productivity management; proving lead increased productivity Created maintained department Website linking communication, training, materials Revised department's orientation process, including organization, processes, work-flows, materials, presentation Orientation new staff members Meditech PtCT software Scheduler/Home Health Aide Apr 1991 Jul 2009 Company Name City State Assisted three scheduling conversions paper electronic, two additional conversions software changed Patient Care Education Associate Arts Information Technology 2010 University Phoenix",DESIGNER
"YOGA INSTRUCTOR Professional Profile Enthusiastic motivated individual experience development integration wellness programs adults. Topics expertise include exercise prescription instruction, stress reduction, nutrition education. Desires role develop, implement, facilitate health wellness programs worksite environment. Relevant Experience Fitness Exercise Professional: Registered Yoga Teacher focused adults looking improve health. Group Fitness Instructor since1999 focus improved movement. Personal Trainer 2 years, emphasis functional movements lifestyle weight loss. Program development delivery corporate wellness fitness classes. Nutrition Educator: Designed implemented nutrition education seminars adults. Led grocery store tours education healthy shopping choices. Taught basic nutrient fundamentals, including read food label. Developed 8 week challenge focus weight loss wellness. College Nutrition Adjunct Teacher 2 years. Wellness Coach: Co-Coordinator community 8 week weight loss program conducted 3-4 times per year Coached individuals create healthy behavior changes. Provided guidance clients development following health wellness goals objectives. Communicated clients face-to-face, email, telephone provide guidance motivation. ​ Outdoor Adventure Group Coordinator Chair: Responsible promoting leading monthly group outdoor activities hiking, paddle boarding, biking. Work Experience Yoga Instructor January 2015 Current Company Name － City State Teaching yoga classes adults emphasis functional fitness lifestyle. Established format includes strength, balance, flexibility, range motion, stress reduction. Program Co-coordinator Coach; Fitness Instructor (Independent) April 2011 August 2014 Company Name － City State Co-Coordinated Coached ""Building Better Bodeez"" weight loss/wellness program (BBB). Developed, promoted, implemented ""Nutrition Challenge"" program. Created Nutrition Connection Office. Collaborated community health fitness professionals developing events community. Performed evaluated fitness assessments body composition measurements. Taught weekly fitness classes (Zumba, Spinning, Yoga, Strength/Toning, Aqua Fitness) Collaborated team coaches instructors provide current science based fitness nutrition information clients Led senior specific fitness nutrition meetings events ""Bodeez Boomers Club"" Developed chaired outdoor adventure group. Nutrition Anatomy Adjunct Instructor June 2009 April 2011 Company Name － City State Designed implemented weekly lesson plans 25-55 students per session. Tailored educational curriculum students range learning styles, disabilities, strengths, weaknesses. Developed, administered corrected tests quizzes timely manner. Produced maintained syllabus, lessons, grades utilizing web-based learning management. Attended quarterly education meetings faculty. Group Fitness Instructor/ Personal Trainer October 1999 April 2010 Company Name － City State Teach weekly group fitness classes, included Spinning, Yoga, Zumba. Perform assessments personal train new members use equipment. Spa Manager Skin Care Specialist October 1999 August 2000 Company Name － City State Education Certificate Wellness Coach 2015 Wellcoaches School Coaching Master Science Exercise Science Health Promotion 2011 California University Pennsylvania － City State USA Bachelor Science Nutrition 2007 Indiana University Pennsylvania － City State USA Certifications Registered Yoga Teacher (RYT200), certified Yoga Alliance Exercise Is Medicine (EIM), credential American College Sports Medicine (ACSM) Fitness Instructor (ACE), certified American Council Exercise Aquatic Fitness Professional (AEA), certified Aquatic Exercise Association ​CPR/AED/First Aid, certified American Red Cross Life Guard, certified American Red Cross Publications Nutrition Consultant/Contributor, Zumba Lovers Cookbook Ashley Pound Creative, LLC. Contributed advice research healthy ingredients substitutions fitness- weight-conscious readers (2012-2013). Peer Reviewer, Pinnacle Training Consulting Systems ""Synergy Human Movement"" course health fitness professionals (www.pinnacle-tcs.com) (2012-2013). Contributing Writer wellness-related articles ""Laurel Mountain Post"", monthly community publication. Skills Program development implementation Experienced research, relates evidence based healthcare practice Excellent written verbal communication skills Proficient MS Word, Excel, Power Point, Outlook Problem solving analytical skills",FITNESS
"ADMINISTRATIVE ASSISTANT Summary Masters prepared Administrative Assistant seeking position Human Resource Assistant. Exceptional administrative skills, human resource experience, 13 years experience working C-suite executives. Highlights Microsoft Outlook, Word, Excel, Power Point, Adobe Pro, SharePoint. Accomplishments Supported SVP personal document management, calendar organization collateral preparation meetings. Experience Company Name City State Administrative Assistant 10/2014 11/2015 Provide administrative support Director Operations Plant Manager including managing complex calendars making domestic international travel arrangements. Prepare presentations assist creation editing monthly newsletter. Prepare Global Reports compile Management Reports. Reconcile expense reports. Organize site meetings Career Fairs. Open, sort, distribute incoming correspondence, including faxes email. Coordinate catering luncheons meetings. Company Name City State Administrative Assistant II 09/2013 09/2014 Provided administrative support Chief Academic Officer VP Research. Managed calendars two busy corporate executives ensuring deadlines time lines met. Managed technology c partner/stakeholder relationships. Transcribed/compiled meeting minutes. Reviewed processed expense reports. Coordinated Department meetings trainings. Arranged travel. Performed payroll functions, maintained timekeeping information processed submitted payroll. Proofread ensured company policies followed. Managed paper electronic filing systems. Company Name City State EA/Project Manager 11/2012 07/2013 Provided system project planning; administrative support SVP. Estimated, executed, implemented projects within system. Ensured deadlines time lines met. Demonstrated superior skills managing data using data drive decision making. Trained users answered questions. Presented research findings groups people. Performed needs assessments order determine types research information required. Served gate keeper SVP Managed calendar made travel arrangements SVP. Company Name City State EA/Supervising Corporate Assistant 03/2008 09/2012 Supervised corporate assistants provided administrative support SVP. Performed Human Resources responsibilities as: selection, interviewing, hiring, on-boarding, training, employee engagement. Assisted CEO search Reviewed job performance issues employees identify causes issues worked resolving issues. Interpreted communicated procedures policies staff. Managed projects Clinical Operations Department Filed retrieved corporate documents, records, reports. Prepared agendas materials meetings. Helped departmental budget preparation. Created, maintained, entered information databases. Set managed paper electronic filing systems. Composed distributed meeting notes, reports, presentations using Microsoft Word, Excel, Power Point. Arranged conference, meeting, travel reservations. Conducted Internet based searches. Reviewed work done others check spelling grammar, ensured company policies followed (proofreader). Set media equipment meetings web conferences. Company Name City State EA/Corporate Assistant 03/2001 03/2008 Provided administrative support SVP. Managed executive's schedule served gate keeper. Screened SVP's calls assigned callers appropriate parties. Compiled, transcribed, distributed meeting minutes. Performed general office duties, ordered supplies maintained records management database systems. Made domestic international travel arrangements. Prepared agendas made arrangements, coordinated catering luncheons, committee, board, meetings. Provided back CEO Executive Assistant. Managed projects within Clinical Operations. Prepared Power Point presentations Board packets. Planned organized retreats significant events. Reviewed processed expense reports eight executives. Compiled reported payroll reports clinical operations staff. Company Name City State Executive Assistant 10/2000 03/2001 Provided administrative support President Home Health Maintained President's calendar Microsoft Outlook. Trained new/current Provena Home Health employees proficient Outlook. Scheduled appointments meetings. Prepared meeting packets. Created tracking spreadsheets Microsoft Excel. Prepared Power Point presentations packets Board Committee meetings Transcribed/compiled meeting minutes. Education Master Science Management Human Resources Jan 2012 Indiana Wesleyan University City State Management Human Resources Bachelor Science Management Human Resources Jan 2007 Olivet Nazarene University City State GPA: Summa Cum Laude Management Human Resources Skills Decision making Screening Interviewing Multi-Tasking Presentations Project Management Newsletter Expense reports",ADVOCATE
"AVIATION SUPPLY SPECIALIST Summary Organized professional superior work ethic team player attitude. Exceptional quality control, inspection abilities. Commended honesty, hard work positive attitude. Consistent ability stand long periods time safely lift 50 pounds. Service-minded Stock Management professional 8 years experience working leading retailers Marine Corps, KFC. Adept maintaining adherence strict guidelines regulation maintain safety. Increased efficiency working collaboratively cross-functional teams optimize customer service objectives. Experienced Stock Clerk 8 years experience coordinating receipt processing products across diverse retail environments. Practiced unloading, unpacking, labeling stocking shelves. Enthusiastic individual superior skills working team-based independent capacities. Bringing strong work ethic excellent organizational skills setting. Excited begin new challenge successful team. Skills Stockroom procedures Report creation Product organization Materials transport Adaptive team player Loss prevention Dependable reliable Inventory control Project organization Problem resolution Process improvement RFI Scanners Administrative support Planning coordination Team management Organization Inventory management Supervision Team building Invoice generation Experience 05/2015 05/2019 Aviation Supply Specialist Company Name － City State Tracked inventory, conducted cycle counts audits resolved issues maintain accurate records. Rotated goods inventory following “first in, first out” approach keep shelves organized well-stocked. Managed vendor relationships support supply chain maintain product quality. Examined incoming shipments verify quality quantity returned unacceptable items suppliers refund replacement. Coordinated shipping receiving schedules production assist traffic control docks. Readied merchandise sales floor marking items identifying codes accurate pricing. Continuously moved unpacked 50 pounds aviation parts packages, maintaining efficiency accuracy long shifts. Examined packages goods damage notified vendors specific issues requiring replacement. Considered individual product requirements accessibility needs maximize efficiency warehouse storage areas. Prepared inventory shipment attaching tags labels executing shipment documents facilitate delivery proper customers. Organized storage articles bins, floor, shelves assigned areas according product categories. Reordered stock replenish inventory without interruption production Replenished inventory focus addressing customer needs. Assisted coworkers special projects learn new tasks gaining additional responsibilities. Provided subject matter expertise inventory levels processes internal external customers meet diverse requirements smooth processes. Received orders via phone, mail, fax internet daily. Monitored work areas cleanliness functionality removed obstacles promote safe work environment. Carried duties within fast-paced retail environment, providing organized stocking methods plans. Maintained accurate order shipment forms inventory documentation facilitate timely material flow. 05/2011 05/2015 Aviation Supply Clerk Company Name － City State Improved customer satisfaction finding creative solutions problems. Performed site evaluations, customer surveys team audits. Supported Customer Care department compiling paperwork taking detailed meeting minutes. Provided excellent service attention customers face-to-face phone conversations. Handled delegated tasks, including customer liason procurement. Created agendas communication materials team meetings. Earned reputation good attendance hard work. Worked closely team members deliver project requirements, develop solutions meet deadlines. Recognized management providing exceptional customer service. Improved operations working team members customers find workable solutions. Enforced safety regulations FAA standards governing production, maintenance operation aircraft. 12/2010 05/2011 Care Aide Company Name － City State Created safe environment, preventing falls accidents. Reminded clients take medications keep appointments. Observed reported changes clients' physical condition behavior. Facilitated games activities engage clients provide mental stimulation entertainment. Demonstrated flexibility work needed per patient requirements. Performed light cleaning duties, including dusting, vacuuming washing dishes. Established good rapport clients family members cheerful efficient. Distributed snacks, reading material, drinks linens provide comfort. Motivated clients perform physical exercise according age abilities. Possessed understanding compassion elderly mentally challenged clients. 09/2009 12/2010 Shift Supervisor Company Name － City State Monitored employee performance safety, conducting retraining correct problems optimize productivity. Motivated team members complete assigned tasks perform exceptional levels. Sustained safety protocols ensure proper, cost-effective safe handling equipment materials. Inspected incoming supplies verify conformance materials specifications quality standards. Collaborated team members improve performance implement training updates. Created improved daily work plans smoother operation, including planning production schedules optimizing task flows. Addressed employee production issues determine implement optimal resolutions, preventing wasted resources maintaining schedules. Performed store opening closing procedures, including setting registers checking products. Patrolled work areas every hour inspect operations, identify concerns implement corrective actions. Answered resolved customer questions concerns. Resolved customer complaints reported issues senior management. Sustained safety protocol ensure proper, cost-effective safe handling equipment materials. Cleaned work areas regularly keep team efficient eliminate safety concerns. Education Training 09/2019 Associate Arts Mathematics Ad Science Emphasis Orange County Community College － City State 12/2020 Social Work Broward College － City State 06/2004 High School Diploma Coral Springs High School － City State",AVIATION
"FIELD BASED NURSE CHART REVIEWER HEALTHCARE INFORMATICS Professional Summary Seventeen years nursing experience multiple different facilities hospitals: Diverse background nursing Registered Nurse. Registered Nurse Manager Experience Field Based Nurse Chart Reviewer Healthcare Informatics July 2010 Current Company Name － City State Founder, CEO, Director Nursing Business Operations Provide high quality nursing care individual corporate clients integrating evidence-based practices best nursing care. Group addresses several specialized areas Best Nursing Practices. Services include: Electronic medical record implementation support Workflow system analysis redesign Behavioral Nurse Consultant Services Staffing Nurse Consultant Services, Education Nurse Consultant Services Leadership Nurse Consultant Services Quality Assurance Nurse Consultant Services Safety Consultants Healthcare Advocate Consultant Services Legal Nurse Consultant Services Servicing Managed Medicare Contracts. Services include: Oversaw Skilled Nursing Short-term Rehab unit. Clinical resource coordinator services provided residents Oversaw supervisor level support staff nurses, certified nursing assistants. Provided nursing contribution multi-disciplinary team meetings family meetings. Assisted assessment process develop individual care plans patients ensuring information around aspects physical, psychological, social, spiritual needs covered. Continually evaluated effectiveness care plans/dressings medications ensured required changes carried communicated parties involved, including patient. Services include: Developed oversaw MDS schedule ensure MDS assessments completed per Federal Regulations. Ensured members Interdisciplinary Team completing sections MDS accurately per Federal Regulations. Completed necessary non-Medicare MDS assessments (Initial Admission Assessments, Quarterly, Annual, Significant Changes). Completed re-certifications needed Medicare recipients. Initialized comprehensive resident care plans accordance MDS CAA CAT. Participated care planning meeting ensure resident care discussed CAA assessments completed per Federal Regulations. Continually assessed resident MDS submissions. Analyzed MDS data case mix followed Medicare PPS MDS processes per state federal guidelines. Performed submissions MDS data CMS utilizing facility computer system. Reported facility QA committed monthly regarding audits related MDS process. Department Health Human Services, Office Secretary, Assistant Secretary Preparedness Response, National Disaster Medical System DMAT NY6 Intermittent Employee- .RN Special Government Employee (SGE) Syracuse, NY 7/2010-6/2014 Deployable Registered Nurse, completed trainings New York State Federal National Disaster Medical System; team could deployed emergent situations catastrophes. This team constant ready state sent needed. (Government team) Onsite remote Quality Assurance chart reviews Medicaid Medicare projects, HEDfS, CARA, HCC, Performance Physician reviews Quality Assurance projects. Director Nursing Services (Full-time) April 2010 January 2011 Company Name － City State Admissions screener, well employee health department. Ensured qualified employees contractors provided patient care/safety paraprofessional services in, accordance applicable law regulations accepted standards care, well Interim HealthCare policies procedures. Ensured daily patient care client services well related office activities conducted accordance applicable 'law regulation. Ensured patient care, safety paraprofessional services provided accordance acceptable standards care Interim HealthCare performance standards. Ensured Interim HealthCare policies procedures implemented consistently followed. I supervise 50 field staff oversaw 130 clients, individually case managed 35 clients, ranging J year age 102 years age. Performed functions maintaining corporate compliance also functioned safety supervisor patient staff safety needs. I accessed completed reports Quality Net, Quadra Med, COPE. Analyzed identified trends adverse-event reportings, performed root cause analysis. Held educational nursing in-services develop foster staff patient staff safety initiatives. Assistant Director Nursing July 2007 January 2008 Company Name － City State ADON 2Nursing communities (7 North- TBI unit, Behavioral Care Unit). Responsibilities included, limited day-to-day running communities: Staffing, scheduling, supervising, monitoring staff floors. Responsible completion staffing exception reports, payroll issues, also maintaining attendance records. Completed disciplinary processes toward staff. Maintained monitored personnel non-personnel related costs floors. Oversaw clinical staff members provided services residents, ensured programs provided training continuing education staff place. Developed reviewed policies procedures appropriate needs units. Close contact staff residents provide quality care. Monitored unit budgets floor level. Nurse Administrator/Registered Nurse/Day Charge Nurse/Day Nursing Supervisor/Orienter/Educator/Preceptor January 2004 July 2007 Company Name － City State Syracuse, NY 1/2004-7/2007 Nurse Administrator/Registered Nurse/Day Charge Nurse/Day Nursing Supervisor/Orienter/Educator/Preceptor Provided Education Bachelor Science Nursing 1999 Syracuse University Syracuse University Bachelor Science (Nursing) 1999 Master Science teaching certificate, Nursing SUNY Syracuse SUNY Syracuse Master Science (Post Master's teaching certificate completed, Nursing completed 46 credits) Professional Affiliations membership in: American Association Managed Care Nurses, Medicaid Provider Identification Number- 03074935, National Provider Identification Number-1477790020 Certifications RN Registered Nurse American Association Managed Care Nurses CAA CAT Registered Nurse Manager Registered Nurse/MDS Coordinator Skills Registered Nurse, Healthcare, Medicare, Clients, Quality Assurance, Staffing, Business Operations, Contracts, Operations, System Analysis, Workflow, Rn, Secretary, Assistant Director, Infection Control, Client Services, Root Cause Analysis, Medicaid, Audits, Cms, Content Management System, Federal Regulations, Qa, Budgets, Payroll, Scheduling, Training, Managed Care, Teaching",HEALTHCARE
"LICENSED PRACTICAL NURSE- STEP-DOWN UNIT Summary Licensed Practical Nurse 15 years providing direct care RN MD supervision diagnosis, treatment prescription follow-up patients pediatrics geriatrics. Additional expertise includes management staff supervision. Strong desire focus preventative care health education. Energetic motivational leader dedicated driving top-quality patient care. Looking position top-notch facility commitment innovative processes. Nursing Expertise Geriatrics Pediatrics Correctional Nursing Occupational Health Med- Surg Home Healthcare Hospice Care School Nursing Travel Nursing Agencies Hospitals Doctor Offices Nursing Homes ​ Education 2012 Bachelor Science (Pre-Med) Foundations Counseling Samford University － City State U.S 2009 Pre- Nursing RN Lawson State Community College － City State U.S 2003 Licensed Practical Nurse Bessemer State Technical College － City State U.S Experience 01/2017 09/2017 Licensed Practical Nurse- Step-down Unit Company Name － City State Recorded patients' medical history, vital statistics test results medical records. Administered IV therapy medications per MD orders Monitored post-op vitals, set PCA, fluids, reviewed post-op orders orient patients unit. Developed maintained quality care systems standards, including limited to, creating improving medical protocols/guidelines. Sound, ethical independent decision-making ability consistent medical protocols. Disciplined, energetic employee quickly establishes rapport patients colleagues. Performed tasks patient-centered focus seeking opportunities improvement processes treatments. Assisted patients healing recovery surgery. 01/2015 09/2017 License Practical Nurse Company Name － City State Travel nurse different nursing homes hospitals Administered IV therapy treadmill stress tests ran nerve conduction tests cardiac unit. Delivered high-quality compassionate treatment indigent low-income patient community. Monitored post-op vitals, set PCA, fluids, reviewed post-op orders orient patients unit. Developed maintained quality care systems standards, including limited to, creating improving medical protocols/guidelines. Sound, ethical independent decision-making ability consistent medical protocols. Disciplined, energetic employee quickly establishes rapport patients colleagues. Performed tasks patient-centered focus seeking opportunities improvement processes treatments. Provided patient diagnosis strict time constraints. Evaluated patients presenting asthma, appendicitis hernia. Provided education patients detox withdrawal, medications, addiction, recovery, coping skills community resources. Provided necessary health education training patients. Acted patient advocate implemented total patient care team nursing process covering 8-10 high acuity patients per shift. Treated patients strokes, head traumas, comas intracranial hematomas. Managed caseload 20 clients, providing education, treatments, IV therapy, venipuncture wound care. Assisted patients multiple chronic diagnoses including COPD asthma. Completed clinical rotations Geriatrics. Administered medications assisted diagnostic testing HIV-positive patients. Responsible primary care, case management medication management. Evaluated patient care needs, prioritized treatment maintained patient flow. Accurately documented elements nursing assessment, treatments, medications, discharge instructions follow-up care. ​ 02/2015 01/2017 LPN- Woundcare Nurse Company Name － City State Achieved departmental goals objectives instituting new processes standards in-patient care. Responsible primary care, case management medication management. Evaluated patient care needs, prioritized treatment maintained patient flow. Sound, ethical independent decision-making ability consistent medical protocols. Disciplined, energetic employee quickly establishes rapport patients colleagues. Performed tasks patient-centered focus seeking opportunities improvement processes treatments. Assisted patients healing recovery surgery. Managed team medical support personnel. Provided patient diagnosis strict time constraints. Provided behavioral/emotional support supervision dementia Alzheimer's. Managed caseload 20 clients, providing education, treatments, IV therapy, venipuncture wound care. Achieved departmental goals objectives instituting new processes standards in-patient care. Responsible primary care, case management, wound care management medication management. Evaluated patient care needs, prioritized treatment maintained patient flow. Accurately documented elements nursing assessment, treatments, medications, discharge instructions follow-up care. Coordinated doctors registered nurses develop care plans patients. Often commended maintaining safety, respect dignity residents. Organized, updated maintained 200 patient charts. Skillfully performed suture removals patients ages. Maintained patient charts confidential files. 01/2012 02/2015 Correctional Nurse Company Name － City State Managed treatment patients correctional setting providing sick call daily triage care. Recorded patients' medical history, vital statistics test results medical records. Administered IV therapy mediation. Delivered high-quality compassionate treatment indigent low-income patient community. Developed maintained quality care systems standards, including limited to, creating improving medical protocols/guidelines. Sound, ethical independent decision-making ability consistent medical protocols. Disciplined, energetic employee quickly establishes rapport patients colleagues. Performed tasks patient-centered focus seeking opportunities improvement processes treatments. Provided necessary health education training patients. Acted patient advocate implemented total patient care team nursing process covering (inmates) high acuity patients per shift. Provided quality nursing care accordance resident care policies procedures. Worked part team ensure proper care body mechanics safety patient. Partnered team Registered Nurses ensure well-being patients. Tested glucose administered injections. Maintained patient charts confidential files. Assessed patients active withdrawal provided interventions manage physical psychological withdrawal symptoms.",HEALTHCARE
"NATIONAL MARINE FISHERIES SERVICE NMFS SPECIES OBSERVER Objective Looking employment Environmental Engineering position help career bringing experience education company well. Summary A result driven, diligent highly accomplished professional curiosity creativity environment possessing 12 years experiences Environmental Science, develop solutions resolve environmental problems; taken part water pollution control, water recycling, biological waste disposal, public health issues; participated design aquaculture wastewater treatment systems; experienced laboratory operations safety procedures. Education Ph.D Soil, Water Environmental Science 2014 University Arizona City State USA Soil, Water Environmental Science MSc Soil, Water Environmental Science 2014 University Arizona City State USA. Soil, Water Environmental Science Diploma Management 2006 University London City State UK Management BSc. Agriculture 2002 University Guyana City State Guyana Select One City State GPA: Graduate Student Travel Award Institute Environment, 2013 Professional Experience National Marine Fisheries Service NMFS Species Observer 07/2015 Current Company Name City State Monitor sturgeons (Atlantic Shortnose) endangered species found within dredging area $3.1 Billion New NY Bridge Project; Monitor dredging, decanting offloading operations dredge materials sturgeons endangered species; Collect record biological data (length, weight, DNA samples); Collect process fish specimens necropsy; Communicate observations finding New York State Thruway Authority (NYSTA), New York State Department Environmental Conservation (NYSDEC) others site. Environmental Research Assistant 01/2011 06/2014 Company Name City State Performed laboratory analysis water physical chemical parameters algae, temperature, conductivity, pH, salinity, dissolved oxygen, nitrite, nitrates turbidity; Directed Western Regional Aquaculture Center commercial farm tilapia feed trials, prepared reports present research findings; Collected biological samples conducted proximate analysis (protein, lipid, moisture energy) fish tissue feed samples; Acted liaison UA Food Products Safety laboratories, Montana State University US Fish Wildlife Service, Bozeman Fish Technology Center; Prepared reagents media use Laboratory; Oversaw strict adherence safety policies procedures testing; Managed daily operations ERL Aquaculture Greenhouse. Senior Fisheries Officer 01/2007 01/2011 Company Name City State Conduct environmental assessment aquaculture facilities; Prepared technical reports detailing findings recommendations assessments; Identified solved environmental problems arising aquaculture facilities affecting safety water land; Controlled water pollution handled solid waste management; Removed impurities harmful discharge water; Developed techniques water recycling; Conduct extension services monitored 40 aquaculture farms reduce environmental impacts aquaculture; Managed National Aquaculture, Fish Hatchery Laboratory: Performed laboratory analysis water physical chemical parameters algae, temperature, conductivity, pH, nitrite, nitrates, salinity, dissolved oxygen, turbidity aquaculture facilities. Fisheries Officer 01/2002 01/2007 Company Name City State Revamped data collection program led reduction data gaps within months years; Examined quantified composition fish species caught, discarded, retained commercial fishing vessels; Collected analyzed biological socio-economic data among others Guyana's commercial marine species Southern Redsnapper Lutjanus purpureus ), Seatrout Cynoscion virescens Bangamary Macrodon ancylodon using models specified CRFM; Wrote scientific reports presented findings data analyzed various stakeholders. Award University Arizona Graduate Student Travel Award Institute Environment, 2013 Skills Expertise Water Quality Testing, Wastewater Treatment Systems, 10 Hour OSHA Hazard Recognition Training Construction Industry, Microsoft Office Microsoft Excel.",AGRICULTURE
"SALES MANAGER Highlights MS Office proficiency Microsoft Outlook Lotus Notes Team leadership Exceptional time management Goal-oriented Accomplishments Managed successful sales team 12 members consistently exceeded sales goals average 20% month. Developed highly effective sales training strategies Sales Manager 12-person team. Coached successful sales team led store monthly sales per FTE 50% year. Mentored two Sales Manager In Training candidates successful completion Manager Assessment Program (MAP). Experience Sales Manager May 2011 Current Company Name － City State Lead developing commissioned sales team (10+ direct reports, 50+ indirect reports) achieve sales, ensure efficiency successful FY focus areas. Develop skills product knowledge Sales Consultants training, evaluation, role play; develop talent Management roles. Attract, hire on-board world-class Sales Professionals well prepared provide exceptional customer service. Analyze track sales performance assigned budget, conversion, compliance, Sales Consultant staffing/hiring targets. Responsible day-to-day oversight authority resolve issues may occur execution process. Respond potential customer service concerns. Ensure customers receive best customer experience seek opportunities self-development. Built customer confidence actively listening concerns giving appropriate feedback. Offered direction gave constructive feedback motivate team members. Held team member accountable achieving brand performance goals. Built maintained effective relationships peers upper management. Recruited, hired, developed retained retail talent company. Addressed customer inquiries resolved complaints. Created directed sales team training development programs. Branch Sales Manager Mar 2006 May 2011 Company Name － City State Manage branch staff including hiring, training development, performance management. Coach branch staff achieve sales excellence sales production, product knowledge, customer service, branch operations meet exceed minimum performance standards. Demonstrate leadership proficiency sales, service, operations, management. Responsible consistently meeting exceeding branch sales performance standards. Manage motivate staff consistently fairly. Develop sales environment creative promotional activities. Lead branch setting positive example telemarketing efforts, cross-selling sales campaigns. Demonstrate commitment consistently deliver positive customer service achieve customer retention. Demonstrate enlightened leadership skills designed motivate retain employees deemed high potential high performing. Oversee loan turnaround times ensure quality customer service. Establish professional networks building referral base providing resources ""centers influence"" industry trends bank products. Initiate, complete, maintain customer profiles. Support customer on-boarding process follow-up. Achieve results managing, motivating coaching staff sales service efforts. Display professional verbal, written interpersonal communication skills. Represent bank community. Mortgage Consultant Mar 2004 Mar 2006 Company Name － City State Utilize referrals company provided sales leads sell customers variety financial services products including unsecured personal loans, credit cards real estate loans. Work customers phone person throughout credit application approval process. Responsible financial analysis clients typically stand 60% debt ratio implement debt restructuring facilitate repayment reduce debt ratio 45% less. Manage team plan approach implement best practices selling Life, Accident Health, Involuntary Unemployment insurance Home Auto (HAS). Proven ability self-source leads create profitable business relationships referral partners. Education Bachelor Business Administration Computer Information Systems General Business 4 2001 Western Michigan University － City State GPA: Honors Magna cum laude Computer Information Systems General Business Honors Magna cum laude Recipient [Scholarship Name] Scholarship Skills approach, budget, Coach, coaching, interpersonal communication, COMPUTER KNOWLEDGE, Consultant, conversion, credit, clients, customer service, financial, financial analysis, focus, hiring, insurance, leadership, leadership skills, Lotus Notes, managing, Excel, Microsoft Office, Microsoft Outlook, PowerPoint, Word, networks, performance management, quality, real estate, selling, Sales, staffing, telemarketing, phone, written",SALES
"ACCOUNTANT Highlights -Soft Skills: Public Speaking, Public Relations, Team Building, Project Management, Procedure writing, Staff Supervision Management, Ability interface professionals levels. Accomplishments, Honors, Activities -Board Directors Member Food Bank Corpus Christi November 2010 April 2013. -Held Life Insurance License -Basketball Official (Referee) High School Varsity Level. Accomplishments Accomplishments, Honors, Activities Experience Accountant August 2014 May 2015 Company Name － City State Perform daily routine accounting functions two main companies five small royalty companies. Responsibilities include limited following: Accounts Payable, Accounts Receivable, Manage reconcile funds multiple banks accounts, Payroll, Perform detail audits adjustments Balance sheet Income Statement accounts, Audit pay monthly Sales Tax, Inventory Reconciliations, Budgeting. District Administrative Manager February 2014 June 2014 Company Name － City State Managed assisted Accounts Receivable, Accounts Payable, HR/Payroll staff district, daily entrees, follow-up, reporting needed. Prepared presented daily reports various departments accurate management financial areas operations, inventory, Purchase Orders, Bill Lading. Performed accounting functions On-Base, AX, Avantis, Microsoft Office software. Business Manager January 2005 February 2014 Company Name － City State Managed operations $1.2 million dollar partnership. Duties included planning, overseeing directing accounting, logistics, production functions, direct sales customer service. Accounting functions: Managed $500K Fixed Assets, inventories also valued $500K. Administered Government contracts USDA Food Aid gross revenue $1.5 million annually (net income $500K). Upgraded company's software integrate bill assembly interface accounting software. Performed month end reconciliations, audits, closings, financial statement reporting. Performed regular physical inventory audits. Supervised bookkeeper aspects accounting cycle including Payroll, AR, AP. Operations functions: Oversaw directed warehouse supervisor, warehouse maintenance supervisor 20 employees assure optimum production personnel facility. Communicated logistics suppliers Railroads various trucking companies, governmental agencies (such USDA), customers vendors assure time receiving, production, shipping goods. Created, implemented managed company's Food Safety Quality Assurance Programs, including fifty page Food Safety Guide. 2383 Suwanee Pointe Drive Lawrenceville, GA 30043 361.563.7084 dkterry40@sbcglobal.net Staffing Manager January 2003 January 2004 Company Name － City State Provided personnel solutions various organizations Accounting Administrative needs. Interviewed advised employees various aspects professional career process. Earned sales bonuses within first three months company. Accounting Manager January 2002 January 2002 Company Name － City State Assisted Controller various aspects accounting cycle. Supervised new member billing clerk cash receipts clerk. Helped computer networking issues Windows NT/XP environment. Implemented changes procedures two software upgrades CSI software. Trained various staff effective use MS Excel. Audited Corporate-billing accounts. General Merchandise Department Manager January 2000 January 2002 Company Name － City State Supervised trained employees strategic ordering merchandising product optimal sales, standard operating procedures. Created weekly schedule departmental reports. Prepared physical inventory every 6 months. Accounting Software Consultant January 1998 January 2000 Company Name － City State Consulted users DacEasy accounting applications Software training, troubleshooting, setting entire automated accounting system, establishing accounting procedures business. Trained departments proper accounting procedures, worked closely CPA's tax related issues coordinated payroll processing automated payroll system. Accountant January 1999 January 2000 Company Name － City State Full Charge Bookkeeper/Accountant start-up Internet Telephone Company. Entered daily GL transactions. Supervised Accounts Payable clerk. Worked Assistant Controller establish manage Accounting functions related Sales aspects business. Assisted month end reconciliations. Reconciled cash balance reports five bank accounts daily basis assisted managing accounts. Other duties included writing Accounting procedures Accounts Payable Cash Management. Education Master Arts Christian Education Dallas Theological Seminary － City State US Master Arts Christian Education Dallas Theological Seminary, Dallas, TX Bachelor Arts Economics Marshall University － City State US Bachelor Arts Economics Marshall University, Huntington, WV Associates Applied Science Accounting Hocking Technical College － City State US Associates Applied Science Accounting Hocking Technical College, Nelsonville, OH Maintained 4.0 GPA completing 12 hours upper level accounting courses. Affiliations Board Directors Member Food Bank Corpus Christi April 2013 Certifications CPA Skills Accounting, Sales, Inventory, Payroll, The Accounting, Reconciliations, Bookkeeper, Audits, Operations, Ap, Ar, Assembly, Closings, Contracts, Customer Service, Direct Sales, Fixed Assets, Food Safety, Government Contracts, Logistics, Maintenance, Million, Quality Assurance, Receptionist, Retail Sales, Sales And, Shipping, Usda, Accounts Payable, Solutions, Staffing, Cash, Clerk, Merchandising, Ordering, Automated Payroll, Payroll Processing, Software Training, Training, Accountant, The Accounts, Accounts Receivable, Credit, Billing, Csi, Excel, Ms Excel, Networking, All Sales, Basis, Cash Management, Forecasting, Gl, Telephone, Adjustments, Audit, Balance Sheet, Budgeting, Monthly Sales, Sales Tax, Annuities, Cpa, Life Insurance, Procedure Writing, Project Management, Public Relations, Team Building, Administrative Manager, Entrees, Entrées, Hr, Microsoft Office, Ms Office, Purchase Orders",ACCOUNTANT
"PROPOSAL COORDINATOR Experience Proposal Coordinator 03/2013 07/2014 Company Name City State Prepare, coordinate, manage revise maintenance modification proposals Regional Sales Managers domestic international network Bombardier Aircraft Services facilities. Coordinate scheduling Bombardier Aircraft Services facility planning Special Programs Montreal. Solicit requests quote paint interior repairs modifications internal BAS departments external vendors. Regional Sales Manager 10/2007 03/2013 Company Name City State Manage, assist maintain Bombardier wide-body narrow-body aircraft operators Texas surrounding states. Operator management includes maintenance scheduling; maintenance proposals; presentation negotiations proposals, schedule terms conditions. Assist operators AOG; Scheduled unscheduled maintenance events; Invoicing, parts warranty issues; Airframe avionic modifications; Interiors Paint AD/Service Bulletin compliance. Maintain build operator relationships Amazing Customer Experience program, face-to-face visits exceptional customer service support. In 2012, I Top Regional Sales Manager Sales, Customer Satisfaction Proposal Satisfaction categories. Senior MRO Sales Manager 10/2005 06/2007 Company Name City State Perform sales marketing aircraft heavy maintenance, modifications, structural composite component repair, line maintenance Cargo, Charter, Commercial Regional Aviation industries domestic international markets. Prepared, proposed negotiated aircraft heavy maintenance, structural composite component repair line maintenance proposals contracts. Senior APU Product Line Representative 10/2005 05/2006 Company Name City State Perform day-to-day operations management APU Product Line Chromalloy Power Services facility. Accountable Profit Loss. Provided on-site aftermarket sales marketing engine overhaul management. Performed purchasing functions including: Customer vendor RFQ's; Customer vendor pricing negotiations; Vendor search selection Purchase order execution. Other duties include FAA/EASA conformance quality functions; Customer satisfaction on-time delivery; Repair order warranty administration Contract management administration. President/ General Manager 04/1999 10/2005 Company Name City State Manage accounting, corporate, financial, FAA/EASA conformance shop management functions FAA/EASA approved engine engine component repair, overhaul modification shop. Serviced Airline, Cargo, Charter, Corporate General Aviation industries US International markets. Managed 14 direct office shop personnel. Accountable Profit Loss, budget adherence, schedule adherence customer satisfaction. Diversified company multi-faceted aviation services provider. Regional Sales Manager 05/1997 04/1999 Company Name City State Perform aftermarket aircraft parts, avionics engine component sales marketing, customer service support new customer development Cargo, Charter, Commercial, Corporate Regional Aviation industries. Prepared, proposed negotiated aircraft engine component RFQ requirements. Coordinated proposal efforts estimating, engineering, planning, production control contracts. Primary account responsibilities Northwest Airlines, Sun Country Airlines, Champion Air, Mesaba Airlines, Midwest Airlines Skyway Airlines. Manager 07/1994 01/1997 Company Name City State Perform aircraft heavy maintenance sales, marketing, customer relations, new customer development, forecasting account management Cargo, Charter, Commercial, Corporate Regional Aviation industries. Prepared, proposed negotiated aircraft maintenance, aging aircraft maintenance, avionics upgrades paint proposals. Coordinated proposal efforts estimating, engineering, production control contracts. Primary account responsibilities Polar Air Cargo, Evergreen Airlines, Sun Country Airlines, United Airlines, Hawaiian Airlines, Mahalo Air Champion Air. Sales Engineer 06/1989 08/1993 Company Name City State Perform OEM linear rotary electro-mechanical actuation systems sales marketing, account management, customer service support program management Aerospace, Aviation DOD industries. Prepared, proposed negotiated sales contract requirements. Coordinated proposal efforts estimating, engineering, production control. Managed new existing programs R D production. Primary account responsibilities Allied Signal Aerospace, Allied Signal Engine Aerospace, Beechcraft, Boeing Helicopter, Cessna, GE Aerospace, GE Engine, Grumman Corporation, Gulfstream Aerospace Corporation, Honeywell, Lockheed-Martin, Magnavox Corporation, McDonnell Douglas Helicopter Corporation, Raytheon, Scientific Atlanta, Sikorsky Corporation, Sundstrand Corporation Woodward Governor. Expanded sales Southwest region $0 $2.3 million. Automobile Mechanic 10/1985 08/1988 Company Name City State Performed minor major automobile maintenance services 100 500 Series Mercedes Benz automobiles. Aircraft Maintenance Supervisor 10/1984 10/1985 Company Name City State Managed general aviation aircraft maintenance, management purchasing functions FAA approved Fixed Based Operation 110 aircraft based airport. Accountable Profit Loss. Managed 4 direct employees. Managed performed 25 Hour, 50 Hour, 100 Hour Annual maintenance inspections, engine repair general maintenance. Performed purchasing functions including: Customer vendor RFQ's; Customer vendor pricing negotiations; Vendor search selection Purchase order execution. Aircraft serviced include: Aero Commander, Beechcraft, Cessna, Grumman, Piper Pitts customer rental aircraft. Education Bachelor Science Lewis University Airframe Powerplant License Aviation Maintenance Management Skills account management, accounting, AD, automobiles, budget, Contract management administration, contracts, customer relations, Customer Satisfaction, customer service, delivery, estimating, financial, forecasting, Invoicing, Lockheed-Martin, marketing, mechanical, office, negotiations, network, operations management, Paint, personnel, pricing, Profit, program management, proposals, Proposal, purchasing, quality, repairs, Sales, Sales Manager, scheduling, Scientific, Sun, upgrades",AUTOMOBILE
"ENGINEERING MANAGER Profile Dedicated Engineering Manager excellent technical, analytical communication skills demonstrated 25 years experience. Skills Windows XP Professional (Word Excel Outlook) Internet. Project management Process improvement Accomplishments Testing, Evaluation Analysis: Tested equipment ensure compliance. Analyzed data provided recommendations resulted adoption new cost-saving equipment. Project Management Supervised project production efforts ensure projects completed company standards, time within budget constraints. Professional Experience Engineering Manager 11/2010 02/2016 Company Name City State Directed installation, testing, operation, maintenance, repairs equipment. Trained mechanics standard operating procedures coordinate preventive maintenance programs. Responsible remodeling projects, making detailed plans accomplish goals direct integration technical activities. Worked closely management, front desk, food beverage, security, housekeeping staff regards room common areas activities issues. Responsible safety, health, fire, emergency systems comply municipal federal regulations. Managed numerous projects simultaneously within budgetary restrictions. Prepared accurate specifications purchase materials equipment purchasing department. Collaborated Director Engineering regarding design parameters projects. Resolved part assembly discrepancies. Assistant Superintendent 04/2003 10/2010 Company Name City State Responsible maintenance repairs 600 residential units. Assisted Superintendent maintaining physical integrity building. Involved ensuring safe, secure comfortable living environment residents. Handled daily building inspections damages cleanliness. Performed electrical plumbing work needed. Conducted preventive maintenance low-pressure oil boiler ancillary equipment. Supervised staff nine (doormen porters) evenings. Repaired replaced defective equipment, components wiring window air conditioning units 3-tons systems. Prepared estimates work orders request material required complete jobs. Ensured adequate supplies stock emergency repairs preventive maintenance. Completed daily reports work performed, problems, unusual occurrences, materials expended billing recordkeeping purposes. Suite Attendant 12/1994 03/2003 Company Name City State Served eighty-nine luxury suites Knicks, Rangers, concerts, circus private events. Acted liaison Madison Square Garden Club Suites Service Department guests. Assisted coordination corporate parties. Assistant Superintendent 10/1990 09/2000 Company Name City State Assisted maintenance 47 residential units. Repaired physical damages apartments. Responsible conducting plumbing electrical wiring. Education Training Type 2016 Trade School Coursework [Course Name] Languages Fluent Spanish Skills Billing, blueprints, carpentry, detail-oriented, electrical wiring, engineer, HVAC, materials, Excel, Outlook, window, Windows XP, Word, Oil, painting, Plumbing, read, repairs, safety, Soldering, Fluent Spanish, Welding, wiring",ENGINEERING
"CONSULTANT Core Qualifications SKILLS AND ACTIVITIES Volunteer English Teacher ""Teach India""; Challenge Charity; SQL, SPSS, Tableau, MS Excel, Power Point. Accomplishments Evert McCabe Fellowship, Rick Marilyn Wong Scholarship, Business Technology Club Board member Owned development, testing maintenance 4 mission critical Web Services powered Web based product generated $5M annual revenue. Won ""Beyond Call Duty"" award outstanding effort Experience 04/2015 04/2015 Consultant Company Name － City State Cloud mobile services) Create journey maps identify touch points different personas application developers. Asses capability maturity different components within Windows, iOS, Android development platforms. 01/2015 03/2015 New Product Development Consultant Company Name － City State (hyper-converged IT Infrastructure) 06/2014 08/2014 Product Marketing Manager Intern, vCloud Air Company Name － City State Identified market size, target customer segments new hyper converged IT infrastructure product. Conducted competitive analysis. Proposed product mid-market Go-to-Market strategy. VMware Inc., Palo Alto, CA Summer 2014 Product Marketing Manager Intern, vCloud Air (Infrastructure service- IaaS) Interviewed VMware customers discover adoption rate vCloud Air based use cases. Identified top 10 customer use cases vCloud Air. Presented specific changes fine tune targeting positioning vCloud Air. Analyzed win/loss interviews identify top 8 buying criteria top 4 ROI drivers used potential customers select IaaS vendor. Recommended specific changes fine tune sales tool-kit. Developed content strategy VMware's IaaS case studies eliciting buying criteria, bench-marking 150 IaaS case studies published competitors AWS, Microsoft Azure, Rackspace, Google. 01/2014 03/2014 MBA Marketing Consultant Company Name － City State Developed market entry plan new network Security Software Service (SaaS) product. Conducted market research competitive analysis identify opportunity worth $1.6B network security space. Proposed presented acquisition market entry route executive team. In May, F5 Networks acquired Defense.Net cloud based security SaaS provider. 01/2012 01/2013 Team Leader Company Name － City State Client: An international chain convenience stores) Led agile product team 8 consultants develop implement 5 core Web Services customer loyalty software help client capture $600M annual revenue. 01/2007 01/2012 Technology Product Analyst Company Name － City State Client: An American publishing financial information firm) Owned development, testing maintenance 4 mission critical Web Services powered Web based product generated $5M annual revenue. Won ""Beyond Call Duty"" award outstanding effort. Proposed methods speed online financial news search feature client's Web product presented Vice President Technology, resulting project win worth $0.9M Infosys. Developed software filter redundant information enterprise databases, eliminated manual processes saved $550K per annum client. Received highest client satisfaction rating project. Education Master Business Administration Business Technology The Michael G. Foster School Business, University Washington － City State US The Michael G. Foster School Business, University Washington, Seattle, WA June 2015 Candidate Master Business Administration Evert McCabe Fellowship, Rick Marilyn Wong Scholarship, Business Technology Club Board member Bachelor Engineering Computer Science Manipal Institute Technology, Manipal University Manipal Institute Technology, Manipal University, Manipal, India May 2007 Bachelor Engineering, Computer Science Founder DISHA socio-economic platform underprivileged students. Co-founder first general secretary RED X largest student club university. Professional Affiliations Evert McCabe Fellowship, Rick Marilyn Wong Scholarship, Business Technology Club Board member Skills Web Services, Award, Databases, Maintenance, Publishing, Satisfaction, Testing, Web Based, It Infrastructure, Excel, Ms Excel, Spss, Sql, Competitive Analysis, Marketing, New Product Development, Product Development, Transmissions, Aws, Buying, Buying/procurement, Cases, Drivers, Iaas, Product Marketing, Roi, Sales, Use Cases, Vmware, Market Research, Mba, Network Security, Saas, Security, Software As A Service, Android, Ios, Red X, Secretary",CONSULTANT
"CUSTOMER ADVOCATE Professional Summary I R.O.T.C 4 years high school. I Was unarmed drill team, I second command. I would drill meets competitions. Not distraction also learning experience me. I gathered leader ship skills, team work skills, also responsibility skills. When needed get something done I taught take initiative get things done. I lead couple drill meets. I learn handle hard situations. Work Experience Customer Advocate Dec 2014 Nov 2015 Company Name City State responsibilities making sure customer leave cash, making sure documents updated file customer. One tasks campaign calls completed Monday report sent. We go customer's account see cash available loan wise, give brief call reminding cash. I need sent summary report Monday. By get customer's helping us meet goals.We Also make sure environment clean nice customer's feel welcomed. Ensuring documents correct system meet compliance. Verify examine information accuracy loan application closing documents. Record applications loan credit, loan information, disbursements funds, using computers. Present loan repayment schedules customers. Calculate, review, correct errors interest, principal, payment, closing costs, using computers calculators. File maintain loan records. Receive checks cash deposit, verify amounts, check accuracy deposit slips. Cash checks pay money verifying signatures correct, written numerical amounts agree, accounts sufficient funds. Process maintain records customer loans. Jul 2014 Jan 2015 Company Name City State Greet customers ascertain customer wants needs. Describe merchandise explain use, operation, care merchandise customers. Recommend, select, help locate obtain merchandise based customer needs desires. Answer questions regarding store merchandise. Maintain records related sales. Place special orders call stores find desired items. Prepare merchandise purchase rental. Watch recognize security risks thefts, know prevent handle situations. Inventory stock requisition new stock. Clean shelves, counters, tables. Help customers try fit merchandise. Open close cash registers, performing tasks counting money, separating charge slips, coupons, vouchers, balancing cash drawers, making deposits. Estimate quantity cost merchandise required, paint floor covering. Bag package purchases, wrap gifts. Greet customers ascertain customer wants needs. Jun 2014 Dec 2014 Company Name City State Receive payment cash, check, credit cards, vouchers, automatic debits. Issue receipts, refunds, credits, change due customers. Greet customers entering establishments. Process merchandise returns exchanges. Describe merchandise explain use, operation, care merchandise customers. Maintain clean orderly checkout areas complete general cleaning duties, mopping floors emptying trash cans. Recommend, select, help locate obtain merchandise based customer needs desires. Assist duties areas store, monitoring fitting rooms bagging carrying customers' items. Answer questions regarding store merchandise. Maintain knowledge current sales promotions, policies regarding payment exchanges, security practices. Maintain records related sales. Inventory stock requisition new stock. Help customers try fit merchandise. Apr 2012 Aug 2014 Company Name City State Maintain sanitation, health, safety standards work areas. Receive payment cash, check, credit cards, vouchers, automatic debits. Clean food preparation areas, cooking surfaces, utensils. Issue receipts, refunds, credits, change due customers. Verify prepared food meets requirements quality quantity. Greet customers entering establishments. Prepare specialty foods pizzas, fish chips, sandwiches, tacos, following specific methods usually require short preparation time. Answer customers' questions, provide information procedures policies. Measure ingredients required specific food items prepared. Maintain clean orderly checkout areas complete general cleaning duties, mopping floors emptying trash cans. Take food drink orders receive payment customers. Stock shelves, mark prices shelves items. Clean, stock, restock workstations display cases. Wash, cut, prepare foods designated cooking. Count money cash drawers beginning shifts ensure amounts correct adequate change. Serve orders customers windows, counters, tables. Pre-cook items bacon, prepare later use. Prepare dough, following recipe. Education Training High School Diploma Jun 2014 ELDORADO HIGH SCHOOL City State diploma Skills calculators, cash registers, closing, cooking, credit, funds, Inventory, Issue receipts, mark, money, windows, nice, paint, policies, quality, Maintain records, safety, sales, tables, team work, wise, written",ADVOCATE
"BUYER Summary Over 1 year end end experience worldwide Procurement operations *Over 5 years end end experience Accounts payable reconciliation *Great team player ability instill reinforce confidence, self-esteem optimistic attitude. *Organized, Analytic versatile thinker, effective developing implementing creative ideas Highlights Proficient Oracle, SAP ECC 6.0 version, Helios Sun system version 5, MS-Word, Excel PowerPoint. Experience Buyer January 2014 January 2015 Company Name － City Global procurement operations- Taking care end end worldwide procurement operations irrespective categories. Implementation, execution, tracking documenting process keep changes. Dedicated resource towards categories, are- Meetings events, Facilities (low dollar), office supplies. Low dollar Catalogue purchasing- I work directly closely end users supplier low dollar purchase catalogue well non-catalogue products. Requisition reviews approvals- Critically review purchase requisitions categories eliminate discrepancies. To follow adhere approval procedure audit requirements. Requisition PO- manage globally req PO creation activity assigned categories. Single handed support global buyers req PO creation process pre-approved categories. Supplier Information- work suppliers end users set new suppliers vendor maintenance system. To review set forms seek approvals global buyers set up. P-Card Payment- taking care low dollar well high dollar payments procurement card. To liaise end users, global buyers supplier facilitate instant payment PCard. Being proactive ensure payments authorization letters shared suppliers. Reporting- Generating quarterly dashboards monthly reports PO spend expenditure. To work upon weekly reports accounts payable present management review. Emails ad-hoc activity requests- I single handedly manage global procurement email-box resolve execute internal client request queries. Accounts payable- taking care EMEA AP P2P activities. In role, I handled invoice payment queries end users suppliers. Clearing APC Direct Debit Trial Balance payments. Senior Executive January 2013 January 2014 Company Name Handling Guiding team Accounts Payable PO Non Po Vendors Invoice processing, reconciliation Payments. Assign daily activities task team members. Analyse reports including process dashboards team performance reports Motivating associates effective management, career development implementation reporting mechanism. Consolidating data review team. Review Monitor day day activities team. Take monthly one one discussion team members. Work manager develop/implement action plans achieve desired performance levels. Coming process improvement plans implementing same. Handling Amex card vendor payment process. Senior Executive January 2010 January 2013 Company Name Handle end end AP processing activities Accurate reconciliation Supplier Statements. Subject matter expert contact point manager team members. Handle regions escalation mail boxes. Attend weekly conference calls clients provide update Aged invoices. Handle escalation calls business units vendors. Attend weekly conference calls business units resolve issues raise AP team concerns any. Trained new joiners successful achievers AP processing. Process multi-currency invoices correct Vat Rate respective country. Handle month end reports include accruals open purchase orders manual accruals non PO invoices. Ensure fixed assets purchased capitalized correct Business Unit correct expense codes. Trained handled payments vendor management activities. Take appropriate action case vendor address bank details updation. Involved sending email communications Global Procurement teams educate legal entity name importance claim VAT. Prepare journal entries book urgent invoices systems. Constantly update clients urgent invoices order avoid escalations. PROJECTS CARRIED IN SUNGARD Automation Reconciliation. Project online Reconciliation payment status. Successfully bringing accounts Dell HP (Critical vendors) date reconciliation. Handled project Readdressing Invoices correct legal entity. Offsite Transition UK Cross training Reconciliation Project Amend Invoice process UAT Application. Transitioned Utopia, Indexing Triaging process London Office. Prepared process documentations trained rest AP team India Shared Service Centre. Successfully handled Invoice Aging project UK, South Africa UAE region. Prepared Global process documentation Accruals, end end activities AP processing, activities handled Problem Solving Team. Awards SunGard Received Consistent Performer Q3. Received Kudos Reconciliation Critical Vendor like Dell HP bringing accounts dates Received Kudos handling escalation mail boxes control replying within TAT. Executive January 2008 January 2010 Company Name － City Work Purchasing, Central Receiving, Vendors Leads resolve invoicing discrepancies. Communicate Inventory/ Warehouse Receivers correcting/reconciling Goods Receipt Invoice Receipt discrepancies. Processing invoices payment. Interacting directly clients, customers, Ingram warehouse carriers regular basis mail, calls conference calls. Coming process improvement plans implementing same. Leading role achieving SLA i.e., Bonus. Awards Infosys Sport award delivering responsibilities time. Client Appreciation letter Team Player. RAMP Award exemplary performance maintaining quality. Education Master Business Administration Finance Human Resource 2008 CMR Institute Management studies, Bangalore University － City India Finance Human Resource Bachelor Commerce Marketing 2006 Narmada college Science Commerce, Veer Narmada South Gujarat University － City India Marketing Skills Accounts payable, Accruals, ad, AP, Automation, Trial Balance, book, Client, clients, Debit, Dell, documentation, email, fixed assets, forms, HP, Indexing, Inventory, Processing invoices, Invoice processing, invoicing, legal, letters, Meetings, Excel, mail, Office, PowerPoint, MS-Word, Oracle, Problem Solving, process improvement, Procurement, purchase requisitions, Purchasing, quality, Receiving, reconciling, reporting, SAP, Shared Service, SLA i, Sun, Team Player, vendor management",BPO
"ENGINEERING OPERATIONS DIRECTOR Executive Profile Senior Software Executive Senior Software Executive key contributor strategic planning product development. Highly skilled creating implementing key software improvements process changes uncovering major process limitations, maximizing profitability, scalability, competition global marketplace. Accomplishments (over last 15 years +) Reported directly C-level executives Board members, successfully bridging gap business Engineering, implementing strategic plans ensuring engineering teams aligned business goals. Agile expert evangelist, running software development teams 17 years specifically agile software development 13 years. Reorganized transitioned many teams companies become smooth running agile groups, drastically reducing delivery issues, making work transparent, empowering team members become self-directed accountable commitments. Skilled managing entire software development process employees including QA, Project Management, Technical Support, offshore teams, contractors, subsidiaries, merger/acquisitions. Successfully on-boarded engineers technology acquired company quickly merged intellectual property (IP) main product line. Advocate strong Engineering Best Practices, including design code reviews, paired programming, unit tests continuous integration testing automation. Including, establishing leading trailing engineering metrics, provide strong indicators product quality delivery schedule. Managed globally distributed teams ranging 15-60 people, P&L responsibilities $2M $6M. Teams located US, Germany, Hungary, Russia, China, Argentina. Consistently early adopter critical trends methodologies practices, transform refine processes increase delivery business value. Skill Highlights Technology · Java · Amazon AWS · Hibernate · PHP · EC2 · Elastic Search · C++ · JSMVC · JUnit · C · HTML · Selenium · CanJS · CSS · Aurora · PL/SQL · Bootstrap · Jenkins · Oracle · Python · Phabricator · My/SQL · AJAX · GitHub · JavaScript · Camel · Jira · REST SOAP services · MongoDB · Perl Professional Experience Engineering Operations Director January 2014 Current Company Name － City State A high growth company, whose suite services help researchers successfully communicate work. Identified misalignment technical teams business, reorganized technical teams aligned technical metrics support business KPIs, increasing revenue cost savings. Doubled team 20 people 4 months, introducing new improved hiring process quickly filtered non-qualified candidates increased acceptance rate 90%. Awarded Culture Champion Award. Director Software Development January 2012 January 2014 Company Name － City State A non-profit organization devoted advancement well-being dogs. Turned around multiyear software delivery failure, re-architecting approach taken, changing technology used, transitioning team Agile; putting software back budget time. Reduced technical dependency old technologies road mapping multiyear strategic technology plan, reducing number technologies used throughout department 50%. Responsible web based PCI compliant e-commerce software, connected enterprise database. Chief Operating Officer January 2010 January 2012 Company Name － City State Public safety software services company focused enterprise-class software Fire EMS Departments. Implemented SaaS solution, allowing smaller towns cities ability use integrate Fire EMS software. Reduced customer's server upgrade time 4 days 4 hours. Removed requirement, caused software limitations, hard mounted mobile computers removed fire trucks brought IT dept upgrades. Reduced mobile computer's install upgrade times 1 day per machine 2 hours. Vice President Engineering January 2001 January 2010 Company Name － City State A mid-sized 3D software company creating digital models physical objects, including 'off-the-shelf' customized commercial applications. The software used globally markets as: rapid prototyping, reverse engineering, inspection, healthcare. Grew revenue $0 $16M CAGR greater 30% 6 consecutive years. Integral receiving 6 term sheets similar valuation resulting $8M VC funds 2008. Expanded company organically 22 110 employees, coordinated effectively Sales, Product Development, Marketing teams produce globally competitive products. Conceived implemented critical changes software architectural designs creating partner eco- system. Director Software Development January 2000 January 2001 Company Name － City State A 30 person company using patented lens system project standard 3D image 180 degree. hemispherical screen using software convert flat image curved surface without distortion. Engineering Manager/Senior Software Engineer January 1996 January 2000 Company Name － City State A 60 person company providing B2B B2C real-time 3D solutions, via Internet. Software Engineer January 1993 January 1996 Company Name － City State Software Engineer January 1989 January 1993 Company Name － City State Education Postgraduate courses Cognitive Neural Systems 1991 Boston University － City State M. S Computer Science 1989 Union College － City State Computer Science Masters Project: A Netless Neural Network presented August 16, 1989 International Conference Expert Systems Neural Networks Theory Applications B. S Computer Science 1988 Union College － City State Computer Science Skills 3D, Agile, AJAX, approach, B2B, budget, C, C++, competitive, CSS, database, delivery, e-commerce, Expert Systems, funds, hiring, HTML, PHP, image, inspection, Java, JavaScript, Marketing, MongoDB, enterprise, Network, Networks, Neural, Oracle, PL/SQL, PCI, Perl, Product Development, profit, prototyping, Public safety, Python, real-time 3, receiving 6, requirement, Sales, SOAP, SQL, strategic, upgrades, upgrade, valuation, VC",ENGINEERING
"HR ASSISTANT Professional Summary I HR Assistant reflect values excellence quality. I provide excellent customer service variety services multi-tasking, maintaining confidentiality, interacting management, employees, customers, vendors. I currently furthering education medical field. I look forward working environment enables use skills gain experience. Skill Highlights Strong organizational skills Sharp problem solver Active listening skills Courteous demeanor Energetic work attitude Work Experience Company Name April 2008 Current HR Assistant City State Assemble employee new hire packs Setting up, monitoring tracking employee probationary periods Carrying background reference checks prospective employees Acting first point contact anyone enquiring vacancy Maintenance HR records systems Tracking employee anniversaries awards due Developing reports HR Director clinical staff quotas Screening phone calls, emails, letters personal visits Quality Assurance tracking/monitoring quarterly. Company Name July 2007 April 2008 Client Service Representative City State Scheduled aides Nurses varies Clients Scheduled Completed DNA Collections Completed Orientation field staff new hires Verified Payroll field staff employees Creating Files clients employees Execution On-Call responsibilities Scheduling Making Copies, File Fax Maintain Compliance rules various clients Updating Typing Physician orders CAP meetings managers. Company Name October 2005 October 2006 Assistant Office Manager City State Scheduled appointment Client's answer telephone 2 offices. Arranged hospital admission laboratory services Recorded medical history vital signs, explaining treatment procedures Clients Preparing Client's examination assisting Physician examination Collected prepare laboratory specimens perform basic laboratory tests Disposed contaminated supplies sterilize medical instruments Assist doctor procedures pap smears, endometrial biopsies. Data-entry Client's Insurance information database system Maintained files completed pre-natal records lab reports returned. Faxing filing verifying insurance updates insurance In-services organizations Komen foundation, many drug representatives Preceptor assist co-worker duties. Company Name May 2000 June 2006 Obstetrician Technician City State Set-up patients fetal monitors Scheduled Client's cesarean section deliveries Data entry patient's information database Qs system Cleaned sterilize instruments Ordered supplies Labor Delivery Measured patient's temperature, blood pressure, pulse, height weight record patient's vital signs Supervised release information physicians, insurance companies, others accordance departmental policy, New Jersey Laws, regulations affecting medical records Reviewed medical records completeness accuracy; initiates procedures facilitate prompt completion records Physicians; refers incomplete inaccurate records correction Reviewed policies procedures assure compliance Joint Commission Accreditation Hospitals regulatory agencies Supervised filing issuance records authorized personnel Evaluated revised medical records procedures forms identify efficient complete methods maintaining medical records data Knowledge medical recordkeeping principles practices Reviewed, coded indexing patients records abstraction data reports Knowledge medical ethics medical terminology Knowledge hospital policies state regulations Ability recognize adverse signs symptoms patients Ability establish maintain effective working relationships subordinates, physicians medical administrative personnel Ability utilize various types electronic and/or manual recording information systems used office related units Knowledge techniques used administer pulmonary cardiac resuscitation Knowledge appropriate emergency treatment depending patient's condition Ability prioritized emergency medical treatment needs Ability remain calm crisis situation Maintained necessary records files. Company Name March 1999 January 2000 Pharmacy Technician City State Retrieved patient's information computer Provide Client's information pharmacist Healthcare facilities. Filled prescriptions assistance pharmacist Answered phones Inventory coordinate. Skills Professional friendly. Careful active listener. Multi-tasking. Careful active listener. Education Training Edgecombe Community College Present Select One Nursing City State United States Continuing education Nursing. Nash Community College 07/08 Certified Nursing Assistant 03/07-05/07 Nash Community College Certified Nursing Assistant 2 CNA City State United States Continuing education Nursing",HR
"CONSULTANT Summary Friendly enthusiastic [Job Title] [Number] years specialization [Type Restaurant]. Able learn new tasks quickly proficient growing key customer relationships. Represent establishment friendly, professional demeanor times. Highlights Detail-oriented team player strong leadership, advising, consulting problem resolution skills. Offer valuable experience sales customer service, along prospecting account retention. Maintain excellent interpersonal communication, strategic tactical problem solving skills. Excellence Salesforce CRM, Microsoft Dynamics CRM Microsoft Office suite. Proficient Adobe suite. Accomplishments Dean's List Academic Honors: Fall 1998 Summer 2002 Experience 01/2015 Current Company Name － City State Consultant transform business operations achieve business goals use DNB tools CRM integration. Planned led meetings executives, delivered variety presentations numerous initiatives ensuring program alignment expected targets. Transformed business operations contributed $8M revenue FY13Q2 achieve business goals. Consultant transform business operations achieve business goals. Design, manage, deploy complex, high-risk technical customer solutions conception production. 01/2011 01/2014 Company Name － City State Senior Business Consultation Acquisitions New Business Acquisition Consulting Led 24 x 7 operations amongst cross-functional teams. Resolved 2,000 network disruptions 2012 contract, resulting decreased impact customer revenues. Presented weekly reports client executives, supported managed client relationship across dynamic, high intensity environment stringent SLAs achieving timely implementation, adhering budget constraints, generating new business opportunities. Acquisition new customers inbound calls chats, probing questions value add product suite. Knowledgeable full product suite sales marketing tools financial services custom API integration. Hoover's, DNBi, FR, 01/2010 01/2011 Company Name － City State Independent Agent Streamlined team operations facilitated issue resolution meet contract compliance metrics. Marketing AFLAC supplemental insurance products outside sales networking generate accounts. Accountable servicing new existing payroll accounts policyholders, along nominating recruits. Consistently meet new business goals individual direct accounts, group payroll employee direct accounts. 01/2009 01/2010 Company Name － City State Account Executive Presented 300 test cases State Connecticut, established realistic expectations project deliverables thereby strengthening customer relationship also achieving deadlines exceeding targets. Sold Search Engine Marketing Optimization services businesses face face phone presentations. Responsible generating leads, maintaining CRM data, acquiring servicing new business accounts. Repeatedly exceeded monthly goals generating high levels new clients along excellent retention rates. 01/2008 01/2009 Company Name － City State Owner Publisher Concurrently planned, executed deployed 27 critical client projects within 6-month period also actively managing 100+ pipeline client projects. Developed successfully implemented Concept Production Life Cycle management enhancement solution. Oversee facets publication including client relations, ad design, layout, distribution pay processing. Took entire business turned around print within two weeks preserving increasing advertisers. Created awareness community grew client base relationships thorough account management. 01/2007 01/2008 Company Name － City State Sales Marketing Director Exceeded customer expectations clarifying project outcomes, summarizing HP's service performance data, emphasizing benefits service changes customer. Created sales division generated new clients consistent, persistent prospecting networking. Business consultant accountable developing launching small business video online media division. Responsible aspects projects, overseeing entire production process, maintaining client relationships. API 01/2005 01/2008 Company Name － City State Account Executive Media Consultant Consultative outside sales position requiring organization, self-motivation time management skills. Consistently achieved objectives revenue generation print, online search engine advertising sales. Responsible prospect generation, along aspects account development retention. Education 2002 St. Edward's University － City State US Bachelor Arts Communications St. Edward's University, Austin, TX 1998- 2002 Bachelor Arts Degree Communications Specialty Communication Studies: GPA 3.8 Presentations Planned led meetings executives, delivered variety presentations numerous initiatives ensuring program alignment expected targets Skills Sales, Marketing, Sales And, Operations, And Marketing, Api, Integration, Integrator, Budget, Financial Services, From Sales, Outside Sales, Account Executive, Search Engine, Account Development, Advertising, Advertising Sales, Sales Position, Time Management, Accountable For, Networking, Clients, Crm, Customer Relationship Management, Accounts And, Direct Accounts, Metrics, Payroll, Cases, Leads, Optimization, Search Engine Marketing, Test Cases, Account Management, Client Relations, Facets, Life Cycle, Pipeline, Publisher, Benefits, Business Consultant, Created Sales, Production Process, Prospecting, And Account, Customer Service, Detail-oriented, Dynamics, Dynamics Crm, In Sales, Microsoft Dynamics, Microsoft Dynamics Crm, Microsoft Office, Ms Office, Problem Resolution, Problem Solving, Public Relations, Receptionist, Retail Sales, Team Player, Business Operations, Solutions",CONSULTANT
"CONSTRUCTION MANAGER II Summary Excellent supervisory organizational skills ability effectively handle multiple ongoing events time critical projects. Flexible, fast-learner adapts quickly new situations enjoys working team setting. Strong customer service abilities accustomed working broad spectrum personalities. Skills Managing large crews Forklift HAZMAT certified Safe job site set-up Power hand tool operation Organized detail-oriented Quality control Baseline schedules creation Blueprint fluency MS Office proficient Superb management skills Accomplishments Held 96% success rate assigned projects. Led construction new 146 Wireless construction project. Trained mentored 23 construction workers, general laborers apprentices. Experience Construction Manager II 09/2014 02/2015 Company Name City State Mobile L700 builds T-Mobile Carefully coordinated plans specs using marketing programming standards. Educated general contractor personnel quality standards throughout construction process. Reviewed investigated Proposed Change Order Requests (PCOR). Submitted project closeout documents accordance contract. Performed construction site pre-inspections coordinated post-construction audits. Accurately provided status information project progress project management. Efficiently recorded rejected incorrect deliveries material site. Tools used: LDO cam, Site handler, Ericsson portal, Excel. Construction manager 09/2013 09/2014 Company Name City State AT&T RMR project, PMW Sprint iDen project. Colorado, Wyoming, Montana assigned market work. Managing construction start/Finish, closeout packaging, creating BOM, reviewing BOM GC, scoping, Red lining. Maintaining Milestone points excel, daily conference calls, site visits. Educated general contractor personnel quality standards throughout construction process. Reviewed Tracked Proposed Change Order Requests (PCOR). Submitted project closeout documents accordance milestone tracker completion. Performed construction site pre-inspections coordinated post-construction audits. Preforming LTE Sprint/UMTS upgrades. Tools used: Webase, Siterra, excel. Wireless Construction Manger 10/2012 09/2013 Company Name City State Sprint Project. Supervisor: Proper BOM material ordered, reviewed drawings, red lined, built, Daily site visits. Ensured crews CPR, Com Train, Safety signage, fire extinguisher, first aid kit, Rescue bag, JHA properly filled out. Accurately provided status information site progress construction manger. Performed construction site pre-inspections coordinated post-construction audits. Manager: managing 86 sites, seeing 2 Field supervisors, Building BOM site, CD correct given GC, Change order reviewed properly managed. Kept tracker milestone performance received supervisor, Performed site audits A% E vendor. Reviewed resume hire. Tracked P.O request approval Deny. Fire Fighter 03/2010 11/2012 Company Name City State Fire fighter EMT. Duties would include, fire suppression, station maintenance, continued training, Extra duties would include wild land team, Rescue team, continued certifications high angle rescue, SWR, Body recover Certified Diver. Was active member Hammond fire well high country near Fort Collins. Owner Property preservation 05/2006 11/2012 Company Name City State After much consideration family relocated business Colorado shutting Oklahoma region. Processed work order financial institutions regard property foreclosure. Secure maintain property assigned Financial institution. Managed several General contractors, took bids, site surveys. Book keeping, Spreadsheets, Ordering supplies,. Field Construction Foreman 04/2006 08/2009 Company Name City State Operations RF: Re Mods, Antenna swap outs, assembly/Erection tower structures, running coax lines, jumpers, TMA, diplexers, sweeping, closeout packages. Microwave full dress using elliptical coax lines, path alignment, close packages. Anritsu sweeping. Foreman 08/1994 04/2006 Company Name City State manage crews assembly, mounting, running coax, swinging path full microwave build outs. Managed crew 9 operations include sight set up, full turnkey operations. RF: Assembly mounts, antennas, tower, monopole, guide towers, self supports, rooftops. Running coax varied sizes, Rigging, grounding, sweeping, turning closeouts. Certifications: Cathead, skid loader, Backhoe, Hydro winch, Boom truck operations, Crane, Anritsu sweeping, comm training, CDL licensed help company relocating equipment. Inside shelter duties would include mounting racks, setting batteries Pre walks, surveys Traveled U.S well outside U.S perform services. Installation Technician 01/1993 08/1994 Company Name City State Travel throughout Texas Oklahoma install twisted wire fiber optic telephone data cables office buildings. Following wiring diagrams blueprints ensures accuracy cable junction box layout. Testing units ensure passing grade. Installation A/V system, light mods, stage set ups. Education Training Lubbock Christian University City State Completed 20 semester hours undergraduate course work toward Bachelors degree University Maryland City Germany Completed 10 semester hours undergraduate course work toward Bachelors degree 1989 U.S. Department Defense Heidelberg High School City Germany Skills Heavy equipment operator, EMT, OSHA 10, comm train, Anritsu,",CONSTRUCTION
"SALES ADVISOR Career Overview Motivated customer service specialist 30 years retail experience fast-paced, team-based environment. Core Strengths Creative problem solver MS Windows proficient Quick learner Trusted key holder Exceptional communication skills Work Experience 01/2011 Current Sales Advisor Company Name － City State Prepare, present, encourage sales specific items: food- hot cold; household items- air freshners, detergents, etc.; appliances- coffee makers, soda machines, etc. Have successfully met exceeded sales' goals. Have also 'Sold out' featured products occasion. Greeted customers entering store ascertain customer wanted needed. Described product customers accurately explained details care merchandise. 01/2008 01/2009 Cardiac Care Assistant Company Name － City State Performed pacemaker tests phone. Handled forty calls per day. Helped patient and/or assisting agent relax test could conducted properly. Patients' ages circumstances varied. Responsible give proper instructions resulting test adequate final review doctor. 01/2003 01/2005 Analyst Company Name － City State Instituted system manage subscribers' accounts receipt eclectic journals. Did investigative work locate publishers delinquent shipments missing issues. Researched subscribers' original orders verify correct payment sent received publisher. Educational Background 1974 Bachelors Degree Biology Dillard University － City State Biology Personal Information From 1986 present I engaged volunteer work involves public contact, public speaking extensive record keeping. I spend 70 hours per month work, interface variety people diverse backgrounds. Additional Information Additional Information: From 1986 present I engaged volunteer work involves public contact, public speaking extensive record keeping. I spend 70 hours per month work, interface variety people diverse backgrounds. Additional Information Personal Information From 1986 present I engaged volunteer work involves public contact, public speaking extensive record keeping. I spend 70 hours per month work, interface variety people diverse backgrounds. Additional Information Additional Information: From 1986 present I engaged volunteer work involves public contact, public speaking extensive record keeping. I spend 70 hours per month work, interface variety people diverse backgrounds. Skills communication skills, Creative problem solver, publisher, MS Windows, Quick learner, sales, phone",SALES
"MARKETING COORDINATOR Professional Summary Marketing Coordinator offering 10 years' experience. Capable focused delivering high quality service. Proactive team player coaching abilities. Excellent attention details. Well organized self-motivated. Focus process improvement. Strong time management skills ability work pressure, meet tight timelines manage multiple tasks simultaneously. Skilled developing maintaining effective communication channels clients, peers administrative staff. Skills Marketing plan Media Plan Budgeting Advertising Public Relations Strategic communications Brand Management Events Management Public Relations Campaign Public Relations Writing Publicity Retail promotions Time management Proofreading Advertising, Newsletter Agency, Organizing Brand Management, Organizational Brochures, Presentations Budgets, PR Budget, Press releases Budgeting, Pricing Competitive, Producing Content, Profit Contract negotiation, Project management Database, Promotional materials Management, Proofreading Special events, Public Relations Graphics, Public Inventory, Relations Logistics, Publicity Marketing strategies, Research Marketing plan, Retail Marketing, Sales Market, Strategy Marketing communications, Strategic Marketing communications, Time management Materials, Trade shows Media relations, Translation Meetings, Web pages News releases Work History Marketing Coordinator 02/2017 Current Company Name – City Puerto Rico Coordinate implement monthly US promotional circulars adaptations PR Market translation, pricing audit report. Implement marketing advertising campaigns. Translate adapt corporate material PR market. Liaised Marketing Manager manage deliver marketing communications plans. Work Marketing Manager determine budget distribution manage expenses budget. Compiled product, market customer data forecast accurate sales profit projections. Perform competitive researches identifying evaluating product characteristics, pricing advertising. Support pricing team PR Market pricing strategy. Provide project management assigned projects, ensuring deadlines met. Coordinate creation printing internal marketing material requests. Keeps promotional materials ready coordinating requirements graphics department; inventorying stock; placing orders; verifying receipt. Assist support 11 PR Stores necessary events grand openings special events. Establish maintain effective communication working relations internal external partners. Marketing Coordinator 02/2015 02/2017 Company Name – Puerto Rico Coordinating marketing projects activities requested. Provide support marketing department. Preparing marketing reports descriptive brief summary visual evidence local activities share manufacturer Korea. Develop marketing communications campaigns. Preparing marketing advertising strategies, plans, objectives; planning organizing promotional presentations. Ensure messages supportive consistent marketing strategies. Coordinate flow information communication disseminate according plan strategy. Producing additional marketing communications, flyers, brochures exhibition-related projects. Work manager business units determine budget manage expenses budget. Identify, develop execute communications strategy key media contacts customer references. Research media coverage industry trends. Improve communication efficiencies within company. Responsible creating delivering marketing ideas activities 13 dealer partners. Organizing production branded items stationery merchandise. Assisting artwork production. Keep record advertising agency requests estimates facilitate bill process. Accomplishes organizational goals accepting ownership complete new different requests. Events Public Relations Coordinator 06/2010 01/2015 Company Name – Puerto Rico Coordinate details events training, launches, business meetings, trade shows, including site selection/contract negotiation, registration database management, on-site management. Coordinate event logistics, including registration, attendee tracking, presentation, materials support pre- post-event evaluations. Work closely hotels vendors ensure company requirements fulfilled. Calculate budgets ensure adhered to. Promote products services public relations initiatives. Create deliver press releases, media relations content corporate newsletter content. Updates Web pages uploading new products information, upcoming events news. Develop reports budget, return investment others. Keep inventory promotional materials. Supporting in-house marketing design team coordinating collating content. Track competitor publicity activity prepared comparative report identify opportunities. Public Relations Intern 08/2009 06/2010 Company Name – City Puerto Rico Create Publics Relations Pieces news releases media kits. Developed, planned, executed advertising camping using social media Facebook, Twitter YouTube. Updates Web pages uploading new products information, upcoming events news. Education BA Communication, Public Relations Advertising 12/2009 University Of Puerto Rico Río Piedras Work History Marketing Coordinator 02/2017 Current Company Name – City Coordinate implement monthly US promotional circulars adaptations PR Market translation, pricing audit report. Implement marketing advertising campaigns. Translate adapt corporate material PR market. Liaised Marketing Manager manage deliver marketing communications plans. Work Marketing Manager determine budget distribution manage expenses budget. Compiled product, market customer data forecast accurate sales profit projections. Perform competitive researches identifying evaluating product characteristics, pricing advertising. Support pricing team PR Market pricing strategy. Provide project management assigned projects, ensuring deadlines met. Coordinate creation printing internal marketing material requests. Keeps promotional materials ready coordinating requirements graphics department; inventorying stock; placing orders; verifying receipt. Assist support 11 PR Stores necessary events grand openings special events. Establish maintain effective communication working relations internal external partners. Marketing Coordinator 02/2015 02/2017 Company Name Coordinating marketing projects activities requested. Provide support marketing department. Preparing marketing reports descriptive brief summary visual evidence local activities share manufacturer Korea. Develop marketing communications campaigns. Preparing marketing advertising strategies, plans, objectives; planning organizing promotional presentations. Ensure messages supportive consistent marketing strategies. Coordinate flow information communication disseminate according plan strategy. Producing additional marketing communications, flyers, brochures exhibition-related projects. Work manager business units determine budget manage expenses budget. Identify, develop execute communications strategy key media contacts customer references. Research media coverage industry trends. Improve communication efficiencies within company. Responsible creating delivering marketing ideas activities 13 dealer partners. Organizing production branded items stationery merchandise. Assisting artwork production. Keep record advertising agency requests estimates facilitate bill process. Accomplishes organizational goals accepting ownership complete new different requests. Events Public Relations Coordinator 06/2010 01/2015 Company Name Coordinate details events training, launches, business meetings, trade shows, including site selection/contract negotiation, registration database management, on-site management. Coordinate event logistics, including registration, attendee tracking, presentation, materials support pre- post-event evaluations. Work closely hotels vendors ensure company requirements fulfilled. Calculate budgets ensure adhered to. Promote products services public relations initiatives. Create deliver press releases, media relations content corporate newsletter content. Updates Web pages uploading new products information, upcoming events news. Develop reports budget, return investment others. Keep inventory promotional materials. Supporting in-house marketing design team coordinating collating content. Track competitor publicity activity prepared comparative report identify opportunities. Public Relations Intern 08/2009 06/2010 Company Name – City Create Publics Relations Pieces news releases media kits. Developed, planned, executed advertising camping using social media Facebook, Twitter YouTube. Updates Web pages uploading new products information, upcoming events news. Certifications Relations Strategic communications Brand Management Events Management Public Relations Campaign Public Relations Writing Publicity Retail promotions Time management Proofreading Skills Advertising, agency, Brand Management, brochures, budgets, budget, Budgeting, competitive, content, contract negotiation, database Management, special events, graphics, inventory, logistics, marketing strategies, Marketing plan, Marketing, Market, marketing communications, marketing communications, materials, media relations, meetings, news releases, newsletter, Organizing, organizational, presentations, PR, press releases, pricing, Producing, profit, project management, promotional materials, Proofreading, Public Relations, Public Relations, Publicity, Research, Retail, sales, strategy, Strategic, Time management, trade shows, translation, Web pages",PUBLIC-RELATIONS
"APPAREL SALES ASSOCIATE/CASHIER Summary Administrative professional offering excellent communication computer skills. Meets deadlines works high level multicultural awareness adaptability. Enthusiastic well-organized Administrative Assistant solid background data entry, schedule management event planning. Disciplined warehouse professional knowledgeable material load capabilities, site analysis general logistics. Friendly reliable customer service professional skilled achieving sales targets high-end merchandise environments. Skills Excellent planner coordinator Microsoft Excel certified Works well pressure Conference planning Pleasant demeanor Multi-line phone proficiency Appointment setting Invoice processing Microsoft Word Team building Microsoft Visio Atlas Microsoft PowerPoint Adobe X Pro SmartPlant Materials MMIS System 1 2 Microsoft Outlook Phoenix Deadline-driven OSHA standards Experience 10/2017 12/2017 Apparel Sales Associate/Cashier Company Name － City State Greeted customers timely fashion quickly determining needs. Recommended merchandise customers based needs preferences. Maintained knowledge current sales promotions, policies regarding payment exchanges security practices. Responded customer questions requests prompt efficient manner. Engaged customers sincere friendly manner. Contacted store locations determine merchandise availability. Prioritized helping customers completing routine tasks store. Contributed team success exceeding team sales goals 30%. Completed cleaning, stocking organizing tasks assigned sales area. 08/2017 Current Administrative Specialist I Company Name － City State Close providers complaints Re-export Claims Check eligibility Medicaid participants Claim adjustments Processing contracts new In-home care providers Provider Compliance Submitting new waivers In-Home care providers. Recoupments Providers 08/2011 06/2012 Custodian Company Name － City State Maintaining housekeeping V.C Summers Units 2&3 site. 06/2011 07/2017 Field/ Administrative Assistant Company Name － City State Planned coordinated logistics materials board meetings, committee meetings staff events. Assessed urgency priorities accepting declining appointments meetings CEO. Ordered distributed office supplies adhering fixed office budget. Opened properly distributed incoming mail. Maintaining materials imported exported. Placing material hold communicating QC (Quality Control). Obtain overtime approvals Creating SRR's (Stores Requisitions Reports) material warehouse. Creating paperwork production field. Creating tags material. Obtain supervisory approval time card discrepancies. Building spreadsheets production. Maintaining craftsmen training records. Registering craftsmen hands-on tests. Assisting (Human Resource Department) craftsmen confidential paperwork. Maintaining electronic hard copy filing system. Maintain office supplies Prepare modify documents including correspondence, reports, drafts, memos emails. Manage Calendar Managing Director. Perform Data Entry scan documents. Process issue annual W-2 forms employees. Print distribute time sheets craftsmen. Collect summarize timekeeping information. Maintains human resources records recording new hires, transfers, terminations, changes job classifications, merit increases; tracking vacation, sick, personal time. Maintaining housekeeping V.C Summers Units 2 3 site. 01/2010 08/2011 Warehouse Associate Company Name － City State Assisted machine operators finished pieces. Collated components assembly. Responsible achieving production requirements. Maximized sales shipping time accurately. Trained staff material handling processes reduce shipping times. Achieved 50% on-time shipment rate. Redirected shipments en route response customer requests. Loaded products weighing 25 pounds onto trailers delivery. Moved freight, stock materials storage production areas loading docks. Received, stored shipped goods materials. Tagged inbound merchandise receiving date. Stacked transported overstock storage areas. Swept floors stored equipment end shift. Loaded unloaded ship cargo. Used item Numbers properly stock warehouse. Recorded Numbers units handled moved using daily production sheets work tickets. Attached identifying tags containers. 04/2018 Inventory Specialist Company Name － City State Organized coded documents related due diligence acquisitions. Reviewed provided comments adequacy documents took necessary steps cure deficiencies. Monitored multiple databases keep track company inventory. Reviewed provided comments adequacy documents took necessary steps cure deficiencies. ​ ​ Education Training 2009 High School Diploma Fairfield Central High School － City State BA Applied Behavioral Science Sociology Ashford University Clinton Campus － City State Applied Behavioral Science Sociology Skills Adobe, Appointment setting, Database management, Employee training, Filing, Home care, Instructional Design, Invoice processing, logistics, Sales experience, sales, spreadsheets, Spreadsheet, weighing SAP Production System. Activities Honors Member of: The Instructural Design Ashford University The Psychology club. ​ ​",APPAREL
"ADMISSIONS EXECUTIVE Professional Summary Highly motivated, creative professional strong leadership relationship-building skills. Experienced applying principles sociology personnel handling, administration, education, management marketing problems. Core Qualifications Microsoft Office Training development Marketing sales specialist Group behavior dynamics Charismatic public speaker Community resources specialist Motivated team player Natural leader Organized efficient Experience Admissions Executive August 2015 Current Company Name City State Evaluated program performance expectations. Maintained compliance company legal requirements. Reviewed program needs recruited qualified staff. Inspired students translate academic interests real world taking positive actions. Counseled undergraduates regard educational professional goals. Communicated registrar's office review process requests requirements waivers. Organized recruitment admission events prospective students. Served Academic Adviser undergraduate students year. Worked upper management ensure appropriate changes made improve customer satisfaction. Trained staff improve customer interactions. Customer Service Specialist December 2004 August 2015 Company Name City State Developed, implemented monitored programs maximize customer satisfaction. Resolved customer questions, issues complaints.. Conducted weekly, monthly, quarterly team meetings discussing company goals, productivity, team building. Developed rapport customer base handling difficult issues professionalism. Addressed committee meetings brought procedural ideas steering committees promoting nutrition, physical mental assessment programs Provided Behavioral Based Safety Education promoting training certification employees. Generated distributed daily reports order acknowledgments appropriate personnel. Organized placement tests applicants. Entered data Excel spreadsheets tracking individual health assessments discrepancies. Community Outreach Coordinator Intern January 2015 April 2015 Company Name City State Responsible coordination community events individuals families promoting healthy environments lifestyle changes enhance emotional, physical, functional growth. Led presentations aimed developing comprehensive programs meet community employment, housing, transportation, medical crime prevention needs. Met clients one-on-one determine necessary services make appropriate treatment recommendations Edited prepared program manuals instructors clients. Attended conferences, seminars, training sessions community, health, education related issues. Assisted Director event planning fundraising. Referred families food banks, financial assistance programs, employment training support health immigration services. Child Advocate Foster Children October 2013 July 2014 Company Name City State Establish relationship child better understand child's needs desires Develop relationship court dependent child meeting him/her weekly basis. Provide positive role model child teaching him/her self-confidence, trust, developmental behaviors. Support child throughout court proceedings explain court proceedings child Review available records regarding child's family history, school behavior, medical mental health history, etc. Identify explore potential resources facilitate family preservation, early family reunification, alternative permanency planning. Interview parties involved child regarding child's circumstances needs. Communicate child's needs court written reports recommendation. Ensure court-approved plans child implemented. Investigate interest child judicial administrative proceedings outside juvenile court. Communicate coordinate efforts child's social worker, probation officer, attorney Education Bachlor Science Sociology 2014 University West Georgia City State Minor Psychology Member UWG Social Science Newspaper ""Sociological Collective"" Member Psychology Club Member Sports Management Committee Associate Arts Technical Communications 2012 West Central Technical College City State Deans List Presidents List Skills Client Relations Creative Problem Solving Customer Service Academic Advisement Team Leader EffectiveCommunicator Project Management Relationship Builder Professional Attitude Marketing Multi-Task Management",ADVOCATE
"SALES MANAGER Summary Service focused professional offering extensive background customer service, sales, client relations merchandising. Self-directed self-motivated team player also works well independently. Experience June 2014 September 2017 Company Name City State Sales Manager Opening store manager, count balance safe tills, successfully managed activities team members multiple locations, p assionately focus customers needs, mproved service quality increased sales developing strong knowledge company's products services, maintain telzon ordering system store products customer merchandise, delivery driver, print complete overstock, maintain MNDR, price changes, developed rapport customers handling difficult issues diplomacy tact. February 2011 April 2014 Company Name City State Retail Sales Associate/Pharmacy Clerk Maintained front end store, cashier, greet assisted customers, served liaison customers, store personnel various store departments, recommended helped customers select merchandise based needs, informed customers sales promotions friendly engaging manner, assisted pharmacist filling prescriptions, 3rd party insurance billing, answered phones, entered new patient profiles prescriptions medication input software system. January 2007 December 2010 Company Name City State Pharmacy Assistant /Clerk Assessed customer needs responded questions, communicated directly doctors offices via telephone, fax email, provided friendly customer service prescription drop-off pick-up counters, worked closely pharmacists used medication input software safely accurately dispense medication, entered prescription insurance billing information patient profiles, verified patient data billing information. Education Training Century Business College City State United States Business Management Skills 10-Key touch Cash Handling Creative Problem Solving Multi-tasking",SALES
"GRAPHIC DESIGNER Summary Enthusiastic student majoring Chemistry; great performing many task timely matter efficient possible. Strong background computer tasks data analysis well business management. Highlights General Chemistry Organic Basic HTML coding, Microsoft Office, 3D Chemistry Laboratories including synthesis, animation, database analysis. purification, extraction. Inventory management sales/profit IR spectroscopy well analyzing NMR analysis using SQL server various POS Mass Spec. data. software. Graphic designing using Photoshop Illustrator. Experience Graphic Designer August 2009 March 2013 Company Name City State In charge advertising designing publishing Point Sale materials. General Manager August 2009 August 2011 Company Name City State Installing POS systems, computer networking, fuel inventory management, Payroll management. General Manager March 2006 October 2014 Company Name City State Team/ scheduling/ payroll management. Accomplishments · Eight year business management I managed lower cost good increase sales profit. In charge Sales operations ordering, inventory, customer service. Education Chemistry 2015 El Camino College City State GPA: Recipient Edison International Green Job Scholarship. · Member El Camino Chemistry Club. · Member MESA, Mathematics, Engineering, Science Achievement Program. · Recipient Honor Transfer Student award. Chemistry Recipient Edison International Green Job Scholarship. · Member El Camino Chemistry Club. · Member MESA, Mathematics, Engineering, Science Achievement Program. · Recipient Honor Transfer Student award. Molecular, Cellular, Developmental Biology 2017 University Of California Los Angeles City State USA Skills 3D, Photoshop, advertising, animation, business management, Chemistry, computer networking, customer service, database analysis, designing, Graphic, Basic HTML, Illustrator, Inventory management, inventory, materials, Microsoft Office, NMR, Payroll, POS, profit, coding, Sales, scheduling, SQL server",DESIGNER
"CONSTRUCTION INSPECTOR Profile Civil Engineer Quality Control Project Manager Process Improvements Safety Compliance Testing/Analysis Accomplished, solutions-oriented, multilingual Civil Engineer extensive engineering, analytical, technical problem-solving skills honed ten years within construction industry. Highly adept problem solver, skilled defining core nature issues, identifying analyzing root causes, detecting waste elimination opportunities. Recognized strong project management skills, lean manufacturing techniques, design quality standards. Strong ability cross-function team member, leader independent professional, performing pressure meeting deadlines capacity. Excel turning individuals teams work efficiently exceed expectations. Exceptional academic qualifications, including Master Science degree Civil Engineering Florida International University. Skills Microsoft Office (Word, Excel, PowerPoint, Outlook, Publisher) Microsoft Visio Adobe Photo Deluxe/Photoshop/ Microsoft Project AutoCAD Windows Linux MAC OSX MATLAB Simulink Xilinx ISE (V.11) Cadence Orcad Proteus Cadence Allegro PCB design tool MDK-ARM /ATMEL Studio CodeVision SolidWorks Professional Experience 01/2013 Current Company Name City State 01/2007 01/2013 Company Name City State Construction Inspector 01/2005 01/2007 Company Name City State Utilize extensive organizational skills maintain daily logs supplement inspection records photographs. Meticulously review interpret plans, blueprints, site layouts, specifications construction methods effectively ensure compliance legal requirements safety regulations. Supervise 18 project employees, including in-house, external contractors, sub-contractors. Methodically ensure projects progressing per schedule accordance local building codes laws. Utilized extensive engineering skills perform field duties, including post-tension conventional reinforcing steel inspection, concrete placement inspection, masonry inspection, sampling testing, high-strength bolting welding inspections done various project sites. Systematically conducted ongoing inspection work-in-process ensure final product successfully met drawings specifications. Assisted subordinates understanding process increase staff skill levels. Skillfully inspected materials identify conformance specifications, construction surface street improvements equipment installation activities ensure conformity products systems engineering design. Expertly prepared comprehensive concise daily reports accurately reflect day's construction activities details. Meticulously maintained up-to-date project records, delegated construction manager, including as-built drawings, material testing reports, miscellaneous inspection testing reports, item quantity files others determined construction manager ensure comprehensive record activities. Evaluated quality materials used inspected quality work completed ensure materials work met requirements. Employed extensive analytical skills check plans accuracy, suitability completeness, made recommendations revision improvement necessary. Proficiently arranged meetings architects builders devise plan help builders save time building structures per zoning rules standards. Effectively provided daily feedback construction work builders architects, expertly advised changes needed compliance. Reliably conducted ongoing inspection work-in-process ensure final product met drawings specifications. Liaise clients variety professionals including architects subcontractors professional manner. Utilize extensive engineering skills proficiently conduct site inspections. Meticulously complete complex repetitive calculations ensure construction conforms code. Ensure project effectively complies legal requirements. Assess sustainability environmental impact project ensure environment protected. Inspect inventories prepared orders civil projects refractory materials line budgeted figures averaging $2,000,000; coordinated conducted section trials. Education Training Master Science Civil Engineering 2007 FLORIDA INTERNATIONAL UNIVERSITY City State GPA: GPA: 3.6 Civil Engineering GPA: 3.6 Traffic Materials Engineering, Construction Methods. Fluid Mechanics Hydraulics Bachelor Science Civil Engineering FLORIDA INTERNATIONAL UNIVERSITY City State GPA: GPA: 3.8 Civil Engineering GPA: 3.8 Civil Engineering Design, Cost Estimating Surveying, Structural Analysis Dynamics, Geotechnical Engineering, Environmental Engineering, Concrete Steel Design GPA: Chi Epsilon (Civil Engineering Honor Society), Dean's List Chi Epsilon (Civil Engineering Honor Society), Dean's List Bachelor Science Construction Technology UNIVERSITY OF PARIS City FRANCE GPA: GPA: 3.7 Construction Technology GPA: 3.7 Associate Science Mathematics UNIVERSITY OF PARIS City GPA: GPA: 3.5 Mathematics GPA: 3.5 Certification Engineer Training: 2004 *Engineer Training Certification (EIT) Affiliations American Society Civil Engineers (ASCE) *National Society Professional Engineers Member *National Academy Engineering Co-chair *Institute Electrical Electronics Engineers (IEEE) President Interests Soccer, healthy eating/learning nutrition, travel, experiencing new cultures, swimming, crafts, photography (taking classes), family time, amusement parks, swimming types church activities Detailed Professional References Available upon Request Languages English, French, Spanish Skills Adobe Photo Deluxe, Photoshop, analytical skills, AutoCAD, Blueprints, Building Codes, Cadence, Civil Engineering, Compliance Management, Computer Literate, concise, construction manager, Customer Relationship Management, clients, Customer Service, Engineer Training, EIT, engineering design, English, Environmental Engineering, equipment installation, Estimating, French, Hydraulics, inspection, Inspect, Team Leadership, legal, Linux, MAC, masonry, Materials, MATLAB, meetings, Excel, Microsoft Office, Outlook, PowerPoint, Microsoft Project, Publisher, Microsoft Visio, Windows, Word, Orcad, organizational skills, Project Design, Project Management, Project Planning, quality, Reading, Reporting, Safety, Scheduling, SolidWorks, Spanish, Time Management, welding Additional Information Honors Awards *Employee Month Anthonya Group LLC *Highest Customer Satisfaction Ratings Anthonya Group LLC *Dean's List Interests Soccer, healthy eating/learning nutrition, travel, experiencing new cultures, swimming, crafts, photography (taking classes), family time, amusement parks, swimming types church activities Detailed Professional References Available upon Request",CONSTRUCTION
"TEACHER Executive Profile Passionate, creative leader 5 years experience spearheading special events, projects, initiatives corporate educational settings. Strong oral written communication skills English Spanish establish maintain key working relationships across audiences. Effective trainer/presenter programs initiatives administration, colleagues, students. Enthusiastic people person ability inspire, influence, motivate others innovators supporters constant positive change. Skill Highlights Professional Experience Teacher Jul 2005 Current Company Name － City State Current assignment: 4th grade Bilingual Teacher. Produced academic achievements every year 90-100% passing content areas. Produced 80% exceeding progress Mathematics 30% exceeding progress performance Reading 2013-2014 school year serving Bilingual-Special Education class. Served Foro Abierto consultant, Spanish Reading First educational program. Major role player many school initiatives committees PBIS, Partners Education, Robotics Camp, PLTW, Vertical Alignment teams. Invited present spokesperson Lujan Chavez Region 19-PBIS 2012-2013 Border Conference presented alongside team every year annual PBIS conferences. Presenter alongside PBIS team annual Region 19-PBIS Conference. Helped launch Robotics Elementary Camp served spokesperson parents assembly last day camp responding district media questions. Launched executed annual talent show since 2008 results positive, energetic event celebrates year-long efforts school. Kindergarten Bilingual Teacher Aug 2003 May 2005 Company Name － City State Responsible self-contained kindergarten bilingual classroom 2004-2005 school year. Responsible team teaching kindergarten bilingual classroom 2003-2004 school year. Participated cultural liaison secretary board member PTA 2004-2005 school. year. Sales Marketing/PR Manager Mar 1999 Sep 2002 Company Name － City State Responsible assisting director sales expanding corporate market 2000. Promoted corporate sales manager within five months. Revived relationship Border Patrol government account produced additional 44,000 revenue August 2000. Promoted groups sales manager February 2001 develop under-producing non-corporate market. Analyzed, reinvented, executed new marketing plan Mexican National market, resulted $35,000 revenue weekend business Mexico 2001. Met exceeded sales goals 2001 future business 2002 booked $295,000 future business 2003. Major role player increasing market share 11% previous year, moving #5 8 #1 8 competitive set. Increased RevPAR 10.7% previous year, moving 5 8 #3 8 competitive set. Averaged annual 107% market penetration 2001. Launched advertising campaign include direct mail, marketing packages website, radio spots promote hotel Chihuahua El Paso. Performed quarterly visits maintain public relations key players Mexican National Conventions Visitors Bureau Chihuahua, Mexico. Joined ""Viva El Paso"", Southwest Airlines, local radio stations plan deliver annual event marketed El Paso destination site within Texas Arizona. Education M.D Educational Leadership 2015 Concordia University － City State Educational Leadership Bachelor Business Marketing El Paso 1999 University Texas － City State USA Marketing El Paso Personal Information I know marketing experience fused twelve years Texas educator prepared position. I Ysleta at-risk success myself, I excellent community relations enhance YISD's valuable stance El Paso. Skills academic, Photoshop, advertising, cancer, competitive, conferences, consultant, content, creative design, Creative Problem Solving, Client Relations, direct mail, editing, government, Illustrator, director, marketing plan, marketing, market, materials, Mathematics, Microsoft Office, 2000, Word, Presenter, producing, progress, Project management, public relations, Public Speaking, Quick Learner, radio, Reading, read, Robotics, sales, sales manager, scripts, speak Spanish, Spanish, Teacher, teaching, Technical Writing, video, web site, website Additional Information Additional Information I know marketing experience fused twelve years Texas educator prepared position. I Ysleta at-risk success myself, I excellent community relations enhance YISD's valuable stance El Paso. (former supervisor)",TEACHER
CERTIFIED CUSTOM FRAMER Qualifications Ability multitask. Certified custom framing. Motivated meet every deadline. Excellent communication skills Problem solver Experience Certified Custom Framer 01/2015 Current Company Name － City State Providing great customer service helping customer pick design best fits needs. Managing time meet deadlines. ​Helping floor register needed. Training new associates frame shop. Sales Associate 09/2014 11/2014 Company Name － City State Delivered excellent customer service greeting assisting customer. Filled positions understaffed task needed completed. Assisted manager closing store cash registers end night. Visual merchandising setting planograms detailed recovery. Stocked inventory shipments received. Learned work team accomplish greater tasks. Education High School Diploma 2014 Trinity High School － City State United States 4.3 GPA Graduated Honors Business manager yearbook staff,ARTS
"INSTRUCTIONAL COACH Summary I passionate, hard-working educator 30 years experience curriculum, instruction, professional development. I worked elementary teacher, Sacramento County Office Education Curriculum Specialist, instructional coach, providing on-site support professional development teachers administrators throughout state. Most recently, I focused helping districts transition Common Core State Standards, I led numerous trainings implementation effective use classroom. Experience 11/2011 01/2015 Instructional Coach Company Name Conducted research-based professional development trainings teachers staff Direct Interactive Instruction, Common Core implementation strategies, achievement-focused coaching Provided training assistance standards-based lesson design support students, particular focus English Language Learners Delivered in-classroom coaching services included demonstration lessons, co-plan/co-teach sessions, observation/feedback consultations Supported districts implementation Synced Solution, web-based tool provides CCSS scope sequence English Language Arts Mathematics, K-12, unit progress monitoring assessments, integration existing textbooks materials Utilized PC Microsoft Office (Word, Outlook), internet search engines daily basis. 08/1997 12/2009 Company Name 01/2015 01/2012 Curriculum Specialist, English Language Arts Company Name Served Coordinator, Reading Lions Project, K-3, funded Packard Humanities Institute (PHI); scheduled organized project-wide meetings events, acted liaison PHI 27 California school district coordinators Served Coordinator, Instructor Recruitment Support, Reading First AB466/SB472 Institutes; recruited, hired, scheduled, monitored, evaluated 600 seasonal instructors statewide five-day, 40 hour professional development institutes (Open Court Reading 2002 HM Reading 2003) Scheduled organized Training Instructor workshops served Lead Instructor HM Medallions Member Development Team produced edited training materials K-6 ELA state adopted programs Served site-coordinator institutes 1,200 participants various cities throughout California Scheduled supported national presenters state-wide Reading Lions Center events Utilized Mac Microsoft Office (Word, Excel, PowerPoint) FileMaker Pro daily basis. 08/1981 06/1997 Classroom Teacher Company Name － City Provided instruction multiple content areas develop academic skills, differentiating needed GATE, struggling students, English Language Learners Collaborated fellow teachers administrators instructional practice Assessed, recorded, communicated students' academic social/behavioral progress Planned coordinated out-of-classroom learning experiences field trips science camp Collaborated parents, psychologists, psychiatrists, educational therapists, tutors provide accommodations students specific learning disabilities behavioral needs. Education 1983 Specialist Credential, Mild/Moderate, Coursework, CSU Sacramento, 1991-1995 Multiple Subjects Credential, CSU Sacramento, 1981 (Life credential granted 1976 Bachelor Science Anthropology University California － City Anthropology Action Learning Systems, ""Direct Interactive Instruction"" Action Learning Systems, ""Building Background ELA/Math Common Core State Standards"" SB 472 Training Instructors, Lead Instructor, Houghton Mifflin Reading, Medallion Edition AB 1086 Training, Yolo County Office Education, ""The Structure English Language"" CA Reading Nine Conference, Los Angeles, ""CA Reading/Language Arts Framework: A Teacher's Guide"" Standards Assessment Conference, Asilomar, ""A Multi-Level Staff Development Model"" Sacramento City Unified School District, ""Reading Strategies Intermediate Grades"" Davis USD, ""Using Literature Circles Classroom"" ""A Learning Journey: Organizing Possibilities"" California Student Teachers Association, CSUS, ""Using Short Stories Classroom"" California Reading Literature Project Academy, CSUS, ""Connecting Art Literature"" ""WalkingInto Literature: Prediction Activities"" CA Association Independent Schools, ""Creative Report Writing"" ""Comprehension Strategies CA Literature Project"" Interests Maria Arguelles, Jane Fell Greene, Louisa Moats, Reading First Principal/Coach Summit Reading Lions Center, ""Making It Work English Learners"" Michael Pressley, ""Reading Comprehension"" Linnea Ehri, Ed Kame'enui, Louisa Moats, Sally Shaywitz, ""National Reading Panel Symposium"" G. Reid Lyon, ""National Perspective Improving Reading Achievement"" Ed Kame'enui, ""Effective Instructional Support Systems"" Louisa Moats, ""Morphology, Orthography, Spelling"" Isabel Beck, ""Questioning Author"" Jane Fell Greene, Language! Louisa Moats, California Reading Academy California Reading Literature Project, Summer Institute Area III Writing Project, Sacramento Roger Taylor, PhD, ""Strengthening Your Program Gifted Students"" Mel Levine, MD, ""Cognition Behavior"" ""The Dimensions Attention Language Prototypes"" NOTABLE ACHIEVEMENTS Served CA SBE Mathematics Reading Professional Development Program Review Committee, 2008 Panel Member, CA SBE English Language Arts Adoption, 2000, 2002, 2008 Teacher Leader, UC Davis Invitational Cross Project Institute, 1995 Teacher Leader, California Reading Literature Project, 1993-1996 Additional Information PROFESSIONAL DEVELOPMENT SPECIALIZED TRAINING Maria Arguelles, Jane Fell Greene, Louisa Moats, Reading First Principal/Coach Summit Reading Lions Center, ""Making It Work English Learners"" Michael Pressley, ""Reading Comprehension"" Linnea Ehri, Ed Kame'enui, Louisa Moats, Sally Shaywitz, ""National Reading Panel Symposium"" G. Reid Lyon, ""National Perspective Improving Reading Achievement"" Ed Kame'enui, ""Effective Instructional Support Systems"" Louisa Moats, ""Morphology, Orthography, Spelling"" Isabel Beck, ""Questioning Author"" Jane Fell Greene, Language! Louisa Moats, California Reading Academy California Reading Literature Project, Summer Institute Area III Writing Project, Sacramento Roger Taylor, PhD, ""Strengthening Your Program Gifted Students"" Mel Levine, MD, ""Cognition Behavior"" ""The Dimensions Attention Language Prototypes"" NOTABLE ACHIEVEMENTS Served CA SBE Mathematics Reading Professional Development Program Review Committee, 2008 Panel Member, CA SBE English Language Arts Adoption, 2000, 2002, 2008 Teacher Leader, UC Davis Invitational Cross Project Institute, 1995 Teacher Leader, California Reading Literature Project, 1993-1996 Skills academic, Arts, Art, coaching, CA, content, CSU, English, FileMaker Pro, focus, instruction, Instructor, Mac, materials, Math, Mathematics, meetings, Excel, Microsoft Office, Office, Outlook, PowerPoint, Word, internet search engines, Organizing, progress, Reading, Recruitment, Report Writing, research, Short Stories, Staff Development, Teacher, training materials, workshops",ARTS
"SALES ASSOCIATE Experience 04/2016 Current Sales Associate Company Name － City State Help customers pet problems assist choosing right products pets. 06/2014 08/2014 Office Secretary Company Name － City State Organized storage area full papers transferred computer easier access. Helped run errands co-workers boss. 02/2014 04/2014 Waitress Company Name － City State Waited customers cleaned necessary thing instructed. Assisted preparation dishes. Education Training 2017 High School Diploma Communication Arts, Graphic/Advertising Design Edward R. Murrow High School － City State Took various media classes graphic design multimedia design Am looking majoring advertising graphic design Languages I fluent two languages; English, Russian. I know basic lines French read works French. Skills Can use Photoshop Illustrator. I use computer well.",SALES